Pascal Jean?Pierre|Kevin Fiscella|Karen M. Freund|Jack A. Clark|Julie S. Darnell|Alan Holden|Douglas M. Post|Steven R. Patierno|Paul Winters
Structural and reliability analysis of a patient satisfaction with cancer?related care measure
University of Miami|Sylvester Comprehensive Cancer Center|University of Rochester Medical Center|Boston University|Edith Nourse Rogers Memorial Veterans Hospital|Chicago Department of Public Health|University of Illinois at Chicago|The University of Texas Health Science Center at San Antonio|The Ohio State University|George Washington University|University of Rochester Medical Center
abstract background patient satisfaction important outcome measure quality cancer care 1 4 core study outcomes national cancer institute ncisponsored patient navigation research program reduce raceethnicitybased disparities cancer care existing patient satisfaction measure spans spectrum cancerrelated care objective study develop patient satisfaction cancer care measure relevant patients receiving diagnostictherapeutic cancerrelated care methods authors developed conceptual framework operational definition patient satisfaction cancer care item pool based literature review expert feedback group discussion consensus 35item patient satisfaction cancer care measure administered 891 participants multisite ncisponsored patient navigation research program principal components analysis pca conducted latent structure analysis internal consistency assessed using cronbach coefficient alpha divergent analysis performed using correlation analyses patient satisfaction cancer care communication attitudinal selfefficacycancer demographic variables results pca revealed 1dimensional measure items forming coherent set explaining 62 variance patient satisfaction reliability assessment revealed high internal consistency ranging 095 096 patient satisfaction cancer care demonstrated good face validity convergent validity divergent validity indicated moderate correlations subscales communication attitudinal selfefficacycancer p lt 01 nonsignificant correlations age primary language marital status scores rapid estimate adult literacy medicine long form p gt 05 conclusions patient satisfaction cancer care valid tool assessing satisfaction cancerrelated care sample cancer 2011 2010 american cancer society