Lawrence W. Anderson|Jelena Spanjol|Josephine Go Jefferies|Amy L. Ostrom|Courtney N. Baker|Sterling A. Bone|Hilary Downey|Martin Mende|Justine M. Rapp
Responsibility and Well-Being: Resource Integration under Responsibilization in Expert Services
Arizona State University|University of Illinois at Chicago|Newcastle University|Arizona State University|University of North Florida|Utah State University|Queens University|Queen's University Belfast|Florida State University|University of San Diego
responsibilization shift functions risks providers producers consumers become increasingly common policy service systems marketplaces eg financial health governmental responsibilization often considered synonymous consumer agency wellbeing authors take transformative service research perspective draw resource integration literature investigate whether responsibilization truly associated wellbeing authors focus expert services responsibilization concerns particularly salient question whether expanding policy public interest process develop conceptualization resource integration responsibilization includes three levels actors consumer provider service system identification structural tensions surrounding resource integration three categories resourceintegration practices access appropriation management necessary negotiate responsibilization findings important implications providers public institutional policy makers service systems must pay active attention challenges consumers face negotiating responsibilization resulting wellbeing outcomes