Jaeyong Shin, Eun-Cheol Park, Hong-Chul Bae, Seri Hong, Suk-Yong Jang, Jae-Hyun Kim, Jee Suk Chang, Sang Gyu Lee
Need to pay more attention to attendance at follow-up consultation after cancer screening in smokers and drinkers
Asian Pacific journal of cancer prevention : APJCP
sought measure patient portal satisfaction patient portals characterize relationship attitude towards computers health literacy portal usage patient demographics invited 13 040 patients academic medical center complete survey measuring satisfaction perceived control computers health literacy using validated instruments end user computing satisfaction computer attitude measure brief health literacy screen extracted portal usage demographic information medical center data warehouse total 6026 462 patients completed survey median iqr scores satisfaction computer control health literacy 87 20 86 22 95 15 respectively normalized mean sd usage messaging lab appointment medication immunization functions 66 26 46 24 31 17 15 12 088 091 times respectively logistic regression yielded significant odds ratios 99 ci computer control 36 2552 health literacy 12 6923 immunization function usage 084 073096 respondents highly satisfied high degrees computer control health literacy statistical analysis revealed higher computer control health literacy predicted higher satisfaction whereas usage immunization function predicted lower satisfaction overall analytical model low predictive capability suggesting failed capture main drivers satisfaction inadequate variation satisfaction delineate contributing factors study provides insight patient satisfaction usage patient portal data guide development patient portal ultimate goal increasing functionality usability enhance patient experience