Jill Allenbaugh|Jennifer Corbelli|Laurie Rack|Doris McGartland Rubio|Carla Spagnoletti
A Brief Communication Curriculum Improves Resident and Nurse Communication Skills and Patient Satisfaction
Temple University|University of Pittsburgh|UPMC Presbyterian|Shadyside Hospital|University of Pittsburgh Medical Center|University of Pittsburgh|University of Pittsburgh
despite everexpanding role patient experience plays healthcare effective strategies proven increase patient satisfaction ratings remain scarce university pittsburgh medical center identified patientdoctor patientnurse communication area intervention improve suboptimal patient satisfaction among medicine inpatients posited likely reasons underperformance area lack adequate training bedside communication skillswe developed evaluated curriculum medicine residents nurses focused clear communication bedside total 76 internal medicine residents 85 medical service nurses participated 2016 curriculum utilized didactics video demonstrations role play evaluated using pre postsurveys participants health literacy knowledge attitudes confidence communication skills evaluated using pre postdirect observation bedside communication skills checklist hospital consumer assessment healthcare providers systems hcahps scores compared 3 months curriculum assess changes patient satisfactionknowledge attitudes improved significantly residents nurses residents nurses observed clinical communication skills improved significantly domains moderate increase communicationspecific hcahps scoresa small investment curricular time devoted clear communication skills improved residents medical nurses knowledge attitudes skills communicationspecific hcahps scores curriculum focused improving bedside communication skills could implemented variety settings improve patient satisfaction patient experience