Nicolien C Zwijnenberg|Michelle Hendriks|Olga C. Damman|Evelien Bloemendal|Sonja Wendel|Judith de Jong|Jany Rademakers
Understanding and using comparative healthcare information; the effect of the amount of information and consumer characteristics and skills
Netherlands Institute for Health Services Research|Netherlands Institute for Health Services Research|EMGO Institute for Health and Care Research|Netherlands Institute for Health Services Research|Netherlands Institute for Health Services Research|Netherlands Institute for Health Services Research|Netherlands Institute for Health Services Research
consumers increasingly exposed comparative healthcare information information quality different healthcare providers partly complexity use information limited objective study examine amount presented information influences comprehension use comparative healthcare information important consumer characteristics skills taken accountin randomized controlled experiment comparative information total hip knee surgery used test case online survey distributed among 800 members nivel insurants panel 76 hip knee surgery patients participants assigned one four subgroups shown 3 7 11 15 quality aspects three hospitals conducted kruskallwallis tests chisquare tests hierarchical multiple linear regression analyses examine relationships amount information consumer characteristics skills literacy numeracy active choice behaviour one hand outcome measures related effectively using information comprehension perceived usefulness information hospital choice ease making choice hand414 people 47 participated regression analysis showed amount information slightly influenced comprehension perceived usefulness comparative healthcare information affect consumers hospital choice ease making choice consumer characteristics especially age skills especially literacy important factors affecting comprehension information ease making hospital choice perceived usefulness comparative information active choice behaviour influencing factorthe effects amount information unambiguous remains unclear ideal amount quality information presented would reducing amount information probably automatically result effective use comparative healthcare information consumers important consumer characteristics skills appeared influential factors contributing information comprehension use consequently would suggest emphasis improving consumers skills needed enhance use comparative healthcare information