Vedant Singh|Akshay Kumar|Tej Singh
Impact of TQM on organisational performance: The case of Indian manufacturing and service industry
Dr. B. R. Ambedkar National Institute of Technology Jalandhar|Manav Bharti University
study principally focused implementation total quality management tqm indian industries study influence organizational performance study conducted five manufacturing three service companies north india selected companies listed confederation indian industries cii data used study combination primary secondary data focus examining extent tqm implementation indian industries hypotheses conceptual framework designed accordance indian context completely useful 236 samples collected eight small mediumsized indian sme manufacturing service companies data classified two categories ie managers workers data collected analyzed using spssamos 24 hypotheses positively fit conceptual model hence showed positive impact tqm organizational performance op values significant consistent previous studies found difference literacy tqm among two groups tqm elements positively related performance factors indian organizations finally findings study provides valuable knowledge regarding tqm practices indian manufacturing service sector perspective