Sabina De Rosis|Sara Barsanti
Patient satisfaction, e-health and the evolution of the patient–general practitioner relationship: Evidence from an Italian survey
Sant'Anna School of Advanced Studies|Sant'Anna School of Advanced Studies
scientific public interest use internet healthrelated purposes grown considerably concerns regarding impact patientdoctor relationship risks patients inflamed debate literature provides scarce evidence field paper investigates whether patients decision use web also depends previous experience satisfaction healthcare statistical analyses conducted using data survey 1700 citizens tuscany italy andersen behavioural model adopted framework investigating two patient behaviours internet use healthrelated purposes discussion online findings physician two separate multivariate logistic models performed verify whether satisfaction experience healthcare system general practitioners associated ehealth behaviours age education dissatisfaction healthcare system main determinant factors ehealth use behaviour sharing ehealth experience general practitioners diffused among patients satisfied physicians involvement decisionmaking process suggestions lifestyle whether patients choice share information found online doctor depends ability doctor engage patients decisionmaking ehealth produce doubleempowerment process experienced patient internet legitimated doctor encounters