Paolo Zanaboni|Asbjørn Johansen Fagerlund
Patients’ use and experiences with e-consultation and other digital health services with their general practitioner in Norway: results from an online survey
UiT The Arctic University of Norway|University Hospital of North Norway|University Hospital of North Norway
objectives explore patients use experiences four digital health services implemented norway enable electronic communication patients general practitioner gp 1 electronic booking appointments 2 electronic prescription renewal 3 electronic contact gps office nonclinical inquiries 4 econsultation clinical inquiries design online survey consisting quantitative data supplemented qualitative information conducted explore 1 characteristics users 2 use 3 experiences perceived benefits satisfaction 4 time spent using digital health services setting primary care participants 2043 users digital health services answering survey results higher proportion women younger adults digitally active citizens high education electronic booking appointments used service 664 followed electronic prescription renewal 543 users 80 could easily efficiently book appointment electronically phone 90 respondents thought easier renew prescription electronically 76 obtained better overview medications 46 reported higher compliance nonclinical inquiries respondents 60 thought easier write electronic messages communicate phone clinical enquiries many patients agreed econsultation could lead better followup 72 improved quality treatment 58 users highly satisfied services recommended use others time saving evident benefit patients confirmed differences time spent using digital health services compared conventional approaches found statistically significant conclusion citizens using econsultation digital health services gp norway satisfied consider useful efficient alternatives conventional approaches