Woan Shin Tan|Jonathan Sk Phang|Lay Kheng Tan
Evaluating User Satisfaction with an Electronic Prescription System in a Primary Care Group
SingHealth|SingHealth Polyclinics|SingHealth
introduction electronic prescribing proposed important strategy reduce medication errors improve quality patient care create savings health care costs despite potential advantages user satisfaction plays significant role success implementation hence study aims examine users satisfaction factors associated satisfaction regarding electronic prescription system implemented national healthcare group polyclinics singapore materials methods anonymous survey administered october 2007 physicians pharmacists pharmacy technicians working 9 national healthcare group polyclinics results respondents included 118 doctors 61 pharmacy staff overall level satisfaction electronic prescribing high doctors pharmacists reported high degree agreement electronic prescribing reduces prescribing errors interventions want go back paperbased system users generally satisfied functionality system degree workflow interference particularly pharmacy staff 569 pharmacy respondents expressed satisfaction review function electronic prescription system 518 60 satisfied processing prescriptions included items purchased external pharmacy prescriptions amendments results also revealed satisfaction system associated users perceptions electronic prescription systems impact productivity quality care conclusion survey results indicate implementation electronic prescription system gone reasonably well survey findings provide opportunities system workflow enhancement important issues could affect acceptability new technology speed diffusion within organisation key words information technology primary healthcare prescriptions