Subha Ramanathan, Catherine O'Brien, Guy Faulkner, Michelle Stone
Happiness in motion: emotions, well-being, and active school travel
The Journal of school health
welfare technological solutions social robots attempt meet growing needs healthcare sector social robots may able respond shortage pharmaceutical personnel community pharmacies however lack previous studies regarding use social robots medication counselling purposes pharmacy setting objective qualitative study explore pharmacists views potential role social robots medication counselling pharmacists purposively sampled based recent experience counselling customers community pharmacies finland first acted customers interacting social robot simulated setting taking part focus group perspectives explored focus group discussions conducted october november 2022 qualitative data transcribed analysed using reflexive thematic analysis number participants eight total main theme robot may either help harm concerning medication safety within pharmacy setting identified six subthemes found according pharmacists views robot counselling community pharmacies context digital competence customer integrity interaction pharmacists professional role human skills according study findings pharmacists experience social robot offer potential complement human pharmacist robot seen beneficial respect certain customer groups light personnel shortages may future add trust equality freedom choice multilingualism among things customer service situation community pharmacies thus improving medication safety