Jyoti Choudrie|Susan Grey|Nicholas Tsitsianis
Evaluating the digital divide: the Silver Surfer's perspective
University of Hertfordshire|University of Hertfordshire|University of Hertfordshire
aim paper explore ascertain using information systems perspective evaluation framework factors encouraging adoption usage online products services namely case broadband within one particular population group silver surfer data collected using email interviews online survey findings study illustrate technical factors primary importance nontechnical factors considered fundamental clearly need taken consideration encouraging silver surfers become online interactive also discovered interest whether technological nontechnological factors well communication pertinent adopting using technology research offer substantial contribution various stakeholders including government agencies management consulting firms internet service providers organisations wanting identify online interactions silver surfers