Raymond C. Parrish|Mariano E. Menendez|Chaitanya S. Mudgal|Jesse B. Jupiter|Neal C. Chen|David Ring
Patient Satisfaction and its Relation to Perceived Visit Duration With a Hand Surgeon
Massachusetts General Hospital|Harvard University|Massachusetts General Hospital|Harvard University|Massachusetts General Hospital|Harvard University|Massachusetts General Hospital|Harvard University|Massachusetts General Hospital|Harvard University|Massachusetts General Hospital|Harvard University
purpose determine whether patient perception time spent hand surgeon relates patient satisfaction single newpatient office visit methods prior visit 112 consecutive new patients predicted much time expected spend surgeon following visit patients asked estimate time spent surgeon indicate whether surgeon appeared rushed rate overall satisfaction surgeon wait time actual visit duration measured patients also completed sociodemographic survey consultation relational empathy measure newest vital sign health literacy test 3 patientreported outcomes measurement information systembased questionnaires upper extremity function pain interference depression multivariable logistic linear regression models used determine predictors patient satisfaction patientperceived surgeon rush high previsit expectations visit duration results patient satisfaction associated perceived visit duration correlate strongly patientrated surgeon empathy symptoms depression neither visit duration previsit expectations visit length determinants patientperceived surgeon rush surgeon empathy associated lesseducated patients anticipated needing time surgeon conclusions patient satisfaction surgeon time spent office visit primarily linked surgeon empathy rather visit duration previsit expectation visit length efforts make hand surgery office visits patientcentered focus improving dialogue quality necessarily making visits longer type studylevel evidence prognostic ii determine whether patient perception time spent hand surgeon relates patient satisfaction single newpatient office visit prior visit 112 consecutive new patients predicted much time expected spend surgeon following visit patients asked estimate time spent surgeon indicate whether surgeon appeared rushed rate overall satisfaction surgeon wait time actual visit duration measured patients also completed sociodemographic survey consultation relational empathy measure newest vital sign health literacy test 3 patientreported outcomes measurement information systembased questionnaires upper extremity function pain interference depression multivariable logistic linear regression models used determine predictors patient satisfaction patientperceived surgeon rush high previsit expectations visit duration patient satisfaction associated perceived visit duration correlate strongly patientrated surgeon empathy symptoms depression neither visit duration previsit expectations visit length determinants patientperceived surgeon rush surgeon empathy associated lesseducated patients anticipated needing time surgeon patient satisfaction surgeon time spent office visit primarily linked surgeon empathy rather visit duration previsit expectation visit length efforts make hand surgery office visits patientcentered focus improving dialogue quality necessarily making visits longer