Anna De Benedictis|Emanuele Lettieri|Cristina Masella|Luca Gastaldi|Giordana Macchini|Camilla Santu|Daniela Tartaglini
WhatsApp in hospital? An empirical investigation of individual and organizational determinants to use
Università Campus Bio-Medico|Politecnico di Milano|Politecnico di Milano|Politecnico di Milano|Università Campus Bio-Medico|Politecnico di Milano|Università Campus Bio-Medico
increasing use messaging applications whatsapp social personal purposes determined increase widespread use technologies even healthcare growing number healthcare professionals adopted whatsapp daily work order share information peers patients past research highlighted advantages disadvantages whatsapp usage healthcare settings particular two positions appear coexist scientific debate expose underline positive aspects phenomenon also highlight negative aspects linked particular clinical risks patients data security privacy protection main objective study assess individual organizational determinants trigger inhibit use whatsapp hospital setting variables managers exploit guide professionals behaviors data collected survey administered physicians nurses italian university hospital rome total 191 highquality responses received results show whatsapp widely used hospital use mainly due perception numerous advantages benefits reported clinical practice moreover interplay exists organizational individual factors determining use whatsapp healthcare professionals patients particular individual factors play key role determinants use whatsapp healthcare professionals use technology mainly based perceived usefulness instead organizational factors play secondary role direct influence use whatsapp always act individual factors study first analyses influence individual organizational determinants whatsapp usage hospital setting provides hospital managers important information order manage phenomenon implement adequate strategies exploit potential increase