Diana Delnoij|Jany Rademakers|Peter Groenewegen
The Dutch Consumer Quality Index: an example of stakeholder involvement in indicator development
Netherlands Institute for Health Services Research|Netherlands Institute for Health Services Research
like several western countries dutch health care system regulated competition introduced order make work comparable information required performance health care providers terms effectiveness safety patient experiences without coordination external actors try force health care providers transparent health care providers might result situation deliver data several sets indicators defined different actors therefore netherlands effort made define national sets performance indicators related measuring instruments article following questions addressed using patient experiences example stakeholders involved development indicators instruments measure patients experiences health care providers involvement lead indicators instruments match stakeholders information needs dutch experiences show possible implement national indicator sets reach consensus needs measured preliminary evaluations show health care providers health insurers benefits standardization outweigh possible loss tailormade information however also become clear particular attention given participation patientconsumer organisations stakeholder involvement complex timeconsuming however way balance information needs parties ask benefit transparency without frustrating health care system