Clare E. Guse|L. Richardson|M. Carle|Kelsey A. Schmidt
The Effect of Exit-Interview Patient Education on No-Show Rates at a Family Practice Residency Clinic
Columbia St. Mary's Hospital|University of Washington|Medical College of Wisconsin|Columbia St. Mary's Hospital|University of Washington|Medical College of Wisconsin|Columbia St. Mary's Hospital|University of Washington|Medical College of Wisconsin|Medical College of Wisconsin|Columbia St. Mary's Hospital|University of Washington
residency clinics high noshow rates experience negative ramifications patient health care continuity clinic productivity learning experiences residents study tested patient education form exit interview reduce noshow ratesall eligible new patients st marys family practice center 1 february 1996 30 april 1997 offered study enrollment patients initial appointments 5 9 clinic sessions offered exit interview visit debriefing written patient information appropriate review clinic policies missed patients initial appointments remaining 4 sessions formed control group interviewers social work medical nursing students insurance subsequent appointment data obtained billing records median household income zip codes patients resided obtained 1990 federal census data data analyzed using chi2 tests wilcoxon ranksum tests logistic regressionone hundred fortysix patients enrolled intervention 297 control group simple logistic regression showed significant reduction risk noshows intervention group odds ratio 071 p 04the exit interview improved attendance subsequent visits