Anita Trezona|Sarity Dodson|Richard H. Osborne
Development of the Organisational Health Literacy Responsiveness (Org-HLR) self-assessment tool and process
Deakin University|Deakin University|Deakin University
world health organization describes health literacy critical determinant health driver citizen empowerment health equity several studies shown health literacy associated range socioeconomic factors including educational attainment financial position ethnicity complexity health system influences well person able engage information services health organisations empower populations serve address inequity ensuring health literacy responsive aim study develop organisational health literacy responsiveness selfassessment tool orghlr tool assessment process support organisations application toola codesign workshop health social service professionals undertaken inform structure tool assessment process participants critiqued existing selfassessment tools discussed likely utility data generate review widely used organisational performance assessment tools informed structure selfassessment process organisational health literacy responsiveness orghlr framework seven domains24 subdomains provided structure assessment dimensions tool performance indicators drawn raw data collected development orghlr frameworktwentytwo professionals participated workshop based feedback provided review existing tools multistage groupbased assessment process implementing orghlr tool developed assessment process divided three parts reflection ii selfrating iii priority setting supported corresponding tool selfrating tool consistent orghlr framework divided external policy funding environment leadership culture systems processes policies access services programs community engagement partnerships communication practices standards workforce 1 5 subdimensions 24 total 135 performance indicatorsthe orghlr tool assessment process developed address gap available tools support organisations assess health literacy responsiveness prioritise plan quality improvement activities tool currently field utility acceptability testing