Nebsu Asamrew|Abduilhafiz A Endris|Mekonnen Tadesse
Level of Patient Satisfaction with Inpatient Services and Its Determinants: A Study of a Specialized Hospital in Ethiopia
Addis Ababa City Administration Health Bureau|Ethiopian Public Health Institute|Ethiopian Public Health Institute
health care industry undergoing rapid transformation meet everincreasing needs demands patient population level patients satisfaction important health outcome regarded determinant measure quality care study performed aim assessing level patient satisfaction inpatient services determinants black lion specialized hospital addis ababa ethiopiaa facilitybased crosssectional study conducted november 25th december 20th 2015 using 398 randomly selected patients ethical clearance obtained jimma university research review board verbal consent also received study participants data collection time pretested structured interview questionnaire used collect data study participants collected data handled using spss statistical software analysis relevant explanatory variables identified using factor analysis varimax rotation bivariate analysis carried using linear regression every independent variable outcome variable independently explanatory variables scoring p value 005 used final model checking assumption study findings presented using tables graphs descriptiona total 398 patients participated study yielding response rate 100 total 462 95 ci 412511 patients satisfied services received hospital patient health care provider interaction general facility amenityrelated domains found explain 964 variability net overall satisfaction score good quality services provided hospital physicians availability laboratory radiology services pain management services inpatient pharmacy services hospital positive influences besides toilet cleanliness availability rooms accommodation dietary service significant relation level patient satisfaction quality inpatient pharmacy service great influence satisfaction unit increase resulted 23 95 ci 2125 times increment patient satisfaction level p 0001 final predictors regression estimates level satisfaction moved dissatisfied satisfied service improves unitoverall patients satisfaction lower studies nation great opportunity improve patients satisfaction level service quality improved around time patient health care provider interaction facility amenity services besides improving health literacy service providers devising strategy routinely assess satisfaction level patients facility critical top providing tailored onthejob training health care workers facility crucial step order improve knowledge skills render patientcentered quality service improve patients satisfaction using checklist service delivery may improve client patient interaction ensure standard facility design dimension considered future research activities