Timothy Bickmore|Laura M. Pfeifer|Michael K. Paasche?Orlow
Using computer agents to explain medical documents to patients with low health literacy
Northeastern University|Northeastern University
patients commonly presented complex documents difficulty understanding objective study design evaluate animated computer agent explain research consent forms potential research participantssubjects invited participate simulated consent process study involving genetic repository explanation research consent form computer agent compared explanation human selfstudy condition randomized trial responses compared according level health literacyparticipants satisfied consent process likely sign consent form explained computer agent regardless health literacy level participants adequate health literacy demonstrated highest level comprehension computer agentbased explanation compared two conditions however participants limited health literacy showed poor comprehension levels three conditions participants limited health literacy reported several reasons lack time constraints ability reask questions lack bias preferring computer agentbased explanation humanbased oneanimated computer agents perform well better humans administration informed consentanimated computer agents represent viable method explaining health documents patients