L.J. Dawson|Jean-Paul Van Belle
Critical success factors for business intelligence in the South African financial services sector
University of Cape Town|University of Cape Town
background business intelligence bi become important part solution providing businesses vital decisionmaking information need ensure sustainability build shareholder value critical success factors csfs provide insight factors organisations need address improve new bi projects chances successobjectives research aimed determine csfs important financial services sector south africamethod authors used delphitechnique approach key project stakeholders three bi projects different business units leading south african financial services groupresults authors regarded csf categories committed management support championbusiness vision user involvement data quality critical bi successconclusions researchers bi field note ranking csfs study correlate partially european study uncovered however five factors authors postulated theoretical framework ranked seven highest csfs therefore provide strong validation framework research industries emerging economies may discover similar differences partial similarities special interest would degree correlation study future similar emerging market studies practitioners especially bi project managers would well check address csfs authors uncovered undertaking bi projects