C. Sean Burns|Jenny Bossaller
Communication overload: a phenomenological inquiry into academic reference librarianship
University of Missouri|University of Missouri
purpose study aims provide insight meaning communication overload experienced modern academic librarians communication essence reference librarianship practically endless array synchronous asynchronous communication tools icts available facilitate communication designmethodologyapproach study relied phenomenological methodology included nine indepth interviews academic librarians interviews transcribed analyzed using rqda qualitative analysis software package facilitates coding category building project management findings seven themes librarianship emerged research attending communication abundance librarians two types instruction reference twentyfirst century librarianship user needs trusted methods filter retrieve selfimpact shared meaning communication overload among librarians problem detracts hinders ability assist users practical implications research contribute understanding communication problem interferes serving librarians users understanding interpersonal communication within librarians organizational structures broader professional networks social implications research popular psychology focused negative impacts productivity concentration living alwayspluggedin environment research confirms librarians time work away digital distractions maintain job satisfaction originalityvalue important work radford dervin focused communication users study focuses impact icts librarians work personal lives