Elyse R Park, Anne C Kirchhoff, Karen Donelan, Giselle K Perez, Aaron McDonald, Cayley C Bliss, Allyson Foor, Karely M van Thiel Berghuijs, Austin R Waters, Natalie Durieux, Wendy Leisenring, Gregory T Armstrong, Colin Ponzani, Ana Lopez, Perla L Vaca Lopez, Tracy Battaglia, Alison A Galbraith, Karen A Kuhlthau
Health Insurance Navigation Tools Intervention: A Pilot Trial Within the Childhood Cancer Survivor Study
JCO oncology practice
artificial intelligencedriven chatbots increasingly used health care chatbased instant messaging support health education programs designed patients chronic kidney disease ckd evaluate effectiveness addition limited research exists usage chatbased programs among patients ckd particularly integrate chatbot aimed enhancing communication ability diseasespecific knowledge patients objective formative study gather data necessary develop intervention program chatbased instant messaging support health education patients ckd participants user experiences form basis program design improvements data collected april november 2020 using structured questionnaire prepost design used total 60 patients consented join 3month program among 55 successfully completed study measurements system usability scale used participant evaluations usability chatbased program paired tests revealed significant differences intervention communicative literacy t54399 p001 ckdspecific disease knowledge t54754 p001 within disease knowledge significant differences observed aspects ckd basic knowledge t54346 p001 lifestyle t54383 p001 dietary intake t54551 p001 medication t54417 p001 however significant difference found aspect disease prevention subgroup analysis revealed findings among male participants similar main sample case among female participants findings reveal chatbased instant messaging support health education program may effective middleaged older patients ckd use chatbased program multiple promoting approaches promising users evaluation satisfactory clinicaltrialsgov nct05665517 httpsclinicaltrialsgovstudynct05665517