Stephen R. Connor|Joan M. Teno|Carol Spence|Neal Smith
Family Evaluation of Hospice Care: Results from Voluntary Submission of Data Via Website
National Hospice and Palliative Care Organization|Brown University|National Hospice and Palliative Care Organization|Brown University|Brown University|National Hospice and Palliative Care Organization|Brown University|National Hospice and Palliative Care Organization
family evaluation hospice care fehc survey 61item questionnaire surveys family members care provided decedent hospice hospices submit data national hospice palliative care organization nhpco results tabulated first two quarters 2004 total 29292 surveys tabulated average respondents rated overall satisfaction care 471 50point composite scale five measures satisfaction opportunities improvement identified attending family needs support 182 surveyed reported least one unmet need attending family needs communication 1029 coordination care 221 surrogate reporting unmet needs pain dyspnea emotional support ranged 53 98 fehc useful tool measuring hospice performance identifies number opportunities improvement