Rachel L Sutherland, Nicole K Nathan, David R Lubans, Kristen Cohen, Lynda J Davies, Clare Desmet, Joshua Cohen, Nicole J McCarthy, Peter Butler, John Wiggers, Luke Wolfenden
An RCT to Facilitate Implementation of School Practices Known to Increase Physical Activity
American journal of preventive medicine
coronavirus disease 2019 covid19 pandemic dramatically impacted delivery hospital care terms quality safety examine complaints two time points quarter 4 q4 2019 prepandemic q4 2020 second wave explore whether difference frequency andor content complaints retrospective analysis complaints one irish hospital conducted using healthcare complaints analysis tool hcat within complaint content severity harm reported patient stage care categorised complaints analysed using descriptive statistics chisquare tests independence 146 complaints received q4 2019 114 q4 2020 complaint severity significantly higher q4 2019 compared q4 2020 however significant differences institutional processes eg staffing resources common reason complaints 30 q4 2019 36 q4 2020 majority complaints concerned care ward 23 q4 2019 31 q4 2020 severity complaints significantly higher q4 2019 q4 2020 requires exploration reasons unclear lack difference frequency content complaints two time periods unexpected however may linked number factors including public support healthcare system existing systemlevel issues hospital indeed increased staff collaboration context covid19 crisis