Heather O’Brien|Paul Cairns|Mark Hall
A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form
University of British Columbia|University of York|Martin Luther University Halle-Wittenberg
user engagement ue measurement increasing interest humancomputer interaction hci user engagement scale ues one tool developed measure ue used variety digital domains original ues consisted 31items purported measure six dimensions engagement aesthetic appeal focused attention novelty perceived usability felt involvement endurability recent synthesis literature questioned original sixfactors ways ues implemented studies suggests may need briefer version questionnaire effective documentation guide use analysis research investigated verified fourfactor structure ues proposed short form sf employed contemporary statistical tools unavailable ues development reanalyze original data consisting 427 779 valid responses across two studies examined new data n344 gathered part threeyear digital library project paper detail analyses present revised long short form sf version ues offer guidance researchers interested adopting ues uessf studies