Timothy Silombela|Michael Mutingi|Atreya Chakraborty
Impact of quality management tools and techniques
Namibia University of Science and Technology|Namibia University of Science and Technology|Indian Institute of Management Tiruchirappalli
purpose purpose paper provide understanding impact quality management qm tools techniques water supply infrastructure maintenance generation nonrevenue water nrw namibian municipal water distributors designmethodologyapproach indepth interviews selected primary data collection method secondary data collected using document review observations indepth interviews primary method provided rich data details subject matter respondents document review observations provided holistic perspective understanding context within maintenance projects handled municipal water distributors findings study found number qm tools employed analyze maintenance data increases generation nrw municipality decreases however tools effective cover applications problem identification data analysis process analysis decision making planning quality control statistical process control helped namibian municipalities produce low volumes nrw contrast municipalities using qm tools arbitrarily lead high quantities nrw generation originalityvalue world bank recommends nrw less 25 percent total water produced many countries nrw 60 percent developed economies made efforts reduce nrw efforts still nascent stage emerging economies first study providing evidences qm tools application maintenance process effect nrw