Ghizlane Soufi|Jihane Belayachi|Salma Himmich|Samir Ahid|Mehdi Soufi|A. Zekraoui|Rédouane Abouqal
Patient satisfaction in an acute medicine department in Morocco
Centre Hospitalier Ibn Sina|Centre Hospitalier Ibn Sina|Centre Hospitalier Ibn Sina|Mohammed V University|Centre Hospitalier Ibn Sina|Centre Hospitalier Ibn Sina|Centre Hospitalier Ibn Sina
patients satisfaction important indicator quality care measuring healthcare quality improving patient satisfaction become increasingly prevalent especially among healthcare providers purchasers healthcare mainly due fact consumers becoming increasingly knowledgeable healthcare studies inpatients satisfaction hospital care conducted morocco first objective present study confirm reliability validity arabic version eqsh echelle de qualit des soins en hospitalisation second objective evaluate patient satisfaction acute medicine department morocco using eqsh questionnaire also assess influence certain demographics socioeconomics health characteristics patient satisfactionit patient survey conducted acute medicine department moroccan university hospital surveyed socio demographic status health characteristics admission performed structured face face interviews patients discharged hospital core eqsh questionnaire translated arabic adapted present setting used measure patient satisfaction quality care internal consistency eqsh scale assessed chronbachs coefficient alpha validity assessed factor analysis factors influencing inpatients satisfaction identified using multiple linear regressionthe arabic version eqsh demonstrated excellent internal consistency two dimensions studied 0889 quality medical information mi 0906 relationship staff daily routine rs principal component analysis confirmed bidimensional structure questionnaire explained 60 total variance univariate analysis urban residence higher income better perceived health status compared admission better perceived health status compared people age satisfaction life general related mi dimension otherwise mal gender urban residence higher income staying double room better perceived health status compared admission satisfaction life general related rs dimension multiple linear regression showed four independent variables associated higher satisfaction mi 2 prior hospitalizations longer length stay 1014 days p 0002 staying double room p 0022 better perceived health status compared admission p 0036 three independent variables associated higher satisfaction rs longer length stay 1014 days p 0017 better perceived health status compared admission day p 0013 satisfaction life general p 0006our current data assessing patient satisfaction acute health care arabic version eqsh showed satisfaction rate average mi dimension good rs dimension questionnaire majority participants satisfied overall care demographic socioeconomic health characteristics may influence inpatients satisfaction morocco lowmiddle income country appreciation understanding factors essential develop socio culturally appropriate interventions order improve satisfaction patients