Nixon Muganda Ochara|Tendani Mawela
Enabling Social Sustainability of E-Participation through Mobile Technology
University of Pretoria|University of Pretoria
social sustainability information communication technology development ict4d projects egovernment developing nations remains vexing issue particularly pertinent concept egovernment electronic participation eparticipation citizens services offered egovernment platform yet studies claim initiatives exacerbate social exclusion problem globally specifically africa ineffective participation citizens marked waning confidence service delivery capabilities political institutions yet egovernment considered one reform instrument attainment good governance governments pressure groups many countries realizing trends problematic seeking broaden deepen citizen participation governance notably use mobile technologies continues play vital role trajectory ict development africa study advances prominent role mobile technology play anchoring eparticipation strategies policies improve social sustainability ict4d projects geared toward improving governance paper presents results cluster analysis survey aimed assessing accessibility attitudes skills necessary embedding mobile technology part eparticipation strategy