Sheila M. Hofert|Michael A. Burke|Eric Balighian|Janet R. Serwint
Improving Provider-Patient Communication: A Verbal and Non-Verbal Communication Skills Curriculum
Johns Hopkins Medicine|Johns Hopkins University|Johns Hopkins Medicine|Johns Hopkins University|Johns Hopkins Medicine|Johns Hopkins University|Johns Hopkins Medicine|Johns Hopkins University
open accessmay 1 2015improving providerpatient communication verbal nonverbal communication skills curriculum sheila hofert md michael burke md eric balighian md janet serwint md sheila hofert md johns hopkins university school medicine google scholar articles author michael burke md johns hopkins university school medicine google scholar articles author eric balighian md johns hopkins university school medicine google scholar articles author janet serwint md johns hopkins university school medicine google scholar articles author httpsdoiorg1015766mep2374826510087 sectionsabout toolsdownload citations sharefacebooktwitteremail abstractthis resource curriculum improving providerpatient communication skills goal curriculum allow learners recognize importance effective communication skills implement skills everyday practice medicine curriculum includes several tools allow educators teach effective communication skills measure implementation skills curriculum begins educators observing learners providerpatient interactions prior participating communication workshop iteration learners pediatric residents johns hopkins university school medicine 4week rotation community hospital learners participate communication workshop 60minute interactive session highlighted curriculum powerpoint presentation notes workshop learners take part interactive discussion techniques skills improved verbal nonverbal communication following workshop learners observed educators interactions patients families curriculum concludes end 4 weeks learners asked assess degree success implementing goals 4week period educators give brief feedback learners observation providerpatient interaction measuring outcomes collecting data several methods pre postintervention selfassessment data measured communication workshop surveys resulted stacked analysis file 20 observations total 10 residents three areas identification verbal cues improved openended questions improved ability increase patient compliance significant p 05 improvement pre postintervention communication assessment tool data resulted stacked analysis file 34 observations total 17 total residents ttest comparison mean scores domains total score showed statistically significant p 05 improvement intervention qualitative data analysis comments surveys pediatric residents responses implementation goals also conducted 26 responses 19 stated curriculum helpful improving communication skills educational objectives end curriculum learners able recognize importance proper communication patients familiesincorporate verbal nonverbal communication skills practice measured communication assessment checklist tool used direct observation interactions patients familiesimprove selfefficacy communication skills setting goals areas perceive deficient referencesaccreditation council graduate medical education outcome project published 2005google scholaraccreditation council graduate medical education american academy pediatrics pediatrics 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communication skills curriculum mededportal 20151110087 httpsdoiorg1015766mep2374826510087 copyright permissions 2015 hofert et al openaccess publication distributed terms creative commons attributionshare alike licensekeywordsverbal communication skillsobservationphysicianpatient relationsobservational scale toolpatientcentered careselfefficacy surveygoalsetting modulenonverbal communication disclosures none report fundingsupport none report tabsloading