Clemens Scott Kruse|Darcy A Argueta|Lynsey Lopez|Anju Nair
Patient and Provider Attitudes Toward the Use of Patient Portals for the Management of Chronic Disease: A Systematic Review
Texas State University|Texas State University|Texas State University|Texas State University
patient portals provide patients tools better manage understand health status however widespread adoption patient portals faces resistance patients providers number reasons limited evidence evaluating characteristics patient portals received positive remarks patients providersthe objectives systematic review identify shared characteristics portals receive favorable responses patients providers identify elements patients providers believe need improvementthe authors conducted systematic search cinahl pubmed databases gather data use patient portals management chronic disease two reviewers analyzed articles collected search process order remove irrelevant articles authors selected 27 articles use literature reviewresults systematic review conclude patient portals show significant improvements patient selfmanagement chronic disease improve quality care provided providers prevalent positive attribute patientprovider communication appeared 10 27 articles 37 noted patients providers prevalent negative perceptions security concerns userfriendliness occurred 11 27 articles 41 userfriendliness quality concern patients providers familiar advanced technology therefore find difficult navigate patient portal high cost installation maintenance portal system surprisingly deters providers implementing technology practice mentioned 3 27 articles 11 possible incentives meaningful use assuage barrier costthis systematic review revealed mixed attitudes patients providers regarding use patient portals manage chronic disease authors suggest standard patient portal design providing patients resources understand manage chronic conditions promote adoption patient portals health care organizations