Christina M. Desai|Stephanie Graves
Instruction via Instant Messaging reference: what's happening?
Southern Illinois University Carbondale|Southern Illinois University Carbondale
purpose purpose study analyze one instant messaging im reference service determine extent instruction offered medium whether patrons want expect designmethodologyapproach authors surveyed im patrons seven week period determine whether felt could learn chat transactions transcript content analyzed find whether instruction offered findings results show patrons overwhelmingly welcome instruction provided large majority cases using variety bibliographic instruction techniques way question phrased however affects likelihood instruction extent practical implications results study indicate librarians make habit practicing instruction im reference even patrons appear asking originalityvalue relationship instruction virtual reference fully explored literature reference instruction librarians benefit studys exploration instruction im medium