Nur Azlina Mohamed Mokmin|Nurul Anwar Ibrahim
The evaluation of chatbot as a tool for health literacy education among undergraduate students
Universiti Sains Malaysia|Universiti Sains Malaysia
study discussed evaluated usefulness performance technology acceptance chatbot developed educate users provide health literacy semistructured interview analytic sessions provided google analytics dashboard users acceptance toward technology measured using unified theory acceptance use technology 2 utaut2 total 75 undergraduate students involved total period two months respondent explored health chatbot actively get advice phrase matched chatbots intents via mobile devices evaluation results showed 733 respondents found chatbot help understand several health issues provide good conversation performance evaluation also showed chatbot contributed low percentage exit less 37 users exited application overall assessment showed developed chatbot significant potential used conversational agent increase health literacy especially among students young adults however research done technology replace humans real setting