Eva Kicová|O?ga Poniš?iaková|Zuzana Rosnerova
Financial Literacy of Customers of the Selected Slovak Bank as a Basis for Managerial Decision-Making
University of Žilina|University of Žilina|University of Žilina
abstract research purpose main goal article determine current level financial literacy among clients selected bank slovakia finding compared average level country survey focused determining financial literacy level currently lot attention paid issue financial literacy connection financial literacy lot said education therefore paper focused finding relationship financial literacy level education also compared financial literacy survey sample overall financial literacy slovakia design methodology approach purposes article anonymous online questionnaire survey focused financial literacy customers selected bank conducted analysing theoretical knowledge existing surveys established hypotheses subsequently verified statistically analysing theoretical knowledge surveys slovak republic found large number surveys focused financial literacy output support primarily focused increasing financial literacy education therefore assumed given financial literacy curriculum primary secondary schools several years financial literacy related availability goods also assumed financial literacy slovak republic increasing verify hypothesis used two statistical methods chisquare test mean congruence test reason choosing customers specific bank purposes survey number respondents answers managed collect answers bank mentioned findings selected statistical method found survey number correct answers affected level education also interesting find level financial literacy selected region 2022 higher overall level financial literacy slovak republic determined basis survey 2012 originality value practical implications proposals recommendations emerged survey relate increasing financial literacy customers selected bank focused recommendations education conducting surveys customers banks management bank use recommendations basis managerial decisions necessary increase financial literacy customers also necessary support field marketing especially communication customers management bank decide customers retain expand