Elena Razinkina|Ludmila Pankova|Irina Trostinskaya|Elena Pozdeeva|Lidiya Evseeva|Anna Tanova
Student satisfaction as an element of education quality monitoring in innovative higher education institution
Peter the Great St. Petersburg Polytechnic University|Peter the Great St. Petersburg Polytechnic University|Peter the Great St. Petersburg Polytechnic University|Peter the Great St. Petersburg Polytechnic University|Peter the Great St. Petersburg Polytechnic University|Peter the Great St. Petersburg Polytechnic University
topicality research confirmed increasing student involvement educational process academic staff administration participate improvement higher education institutions activity also education customers students adds new dimension issue monitoring education quality student satisfaction higher education issue echoes ideas weber relationship components cognitive motivation personal development student satisfaction higher education besides essential focus approach r barnet defining quality education emphasis priority development educational institution system meets customers needs monitoring student satisfaction education quality become integral part educational process number european universities used monitoring decades also russian universities interested education quality improvement leading universities russia including peter great st petersburg polytechnic university implementing policies targeted increasing student satisfaction higher education quality education quality monitoring key element system providing feedback students contributes greatly process