Neesha Kodagoda|B. L. William Wong
Effects of Low & High Literacy on User Performance in Information Search and Retrieval
Middlesex University|Interaction Design (United Kingdom)|Middlesex University|Interaction Design (United Kingdom)
study part research understanding nature low literacy users search retrieve information therefore develop systems user interface designs would empower low literacy users find information need rapidly evolving egovernment esocial services environmentwe compared information search retrieval performance high low literacy users citizens advice bureau information kiosk system ukthe kiosk provided selfhelp information number social services areassix high literacy six low literacy users presented information search tasks classified low medium high complexitykey results indicate low literacy users take eight times time high literacy users complete information search task yet significantly less accurate ii low literacy users average spent onethird time web page high literacy users seem informed iii low literacy users employed much less focused information search strategy high literacy users visiting eight times web pages total iv low literacy users backtracked 13 times frequently high literacy users four times likely revisit web pages v low literacy users 13 times likely lost high literacy users