Sibel Altin|Stephanie Stock
Impact of health literacy, accessibility and coordination of care on patient’s satisfaction with primary care in Germany
University Hospital Cologne|University Hospital Cologne
although health policy makers call transformation health care organizations health literacy responsive ones limited evidence care experiences patients limited health literacy skills hl respect health care quality explored hl patientreported experiences regarding access care support carecoordination primary care organizations pco impact patients satisfaction care received personal general practitioner gp nationwide representative survey administered random sample 1125 german adults binary logistic regression analyses performed determine whether hl perceived access coordination care associated satisfaction care received primary care adjusting demographics health status unadjusted well adjusted model better accessibility primary care practice 1858 2032 p 0001 frequent support care coordination general practitioner 2680 2820 p 0001 well sufficient hl 0888 1228 p 005 independent predictors higher satisfaction care received general practice german adults sufficient hl positive experiences regarding care coordination access care satisfied care received personal general practitioner result major importance primary care organizations intending transform processes structures respond health literacy needs patients effectively