Julian Friedrich, Maylin Rupp, You-Shan Feng, Gorden Sudeck
Occupational health literacy and work ability: a moderation analysis including interpersonal and organizational factors in healthy organizations
Frontiers in public health
communication main challenge migrant health essential patient safety aim study describe satisfaction caregivers limited language proficiency llp care related use interpreters explore underlying interacting factors influencing satisfaction selfadvocacy mixedmethods study paediatric emergency department ped tertiary care hospital bern switzerland caregivers visiting ped systematically screened language proficiency semistructured interviews conducted llpcaregivers agreeing participate administrative data extracted study included 181 caregivers 14 received professional language interpretation caregivers assisted professional interpretation services satisfied without 55 sd14 vs 48 sd16 satisfaction influenced five main factors relationship health workers patient management alignment health concepts personal expectations health outcome patient modulated communication llpcaregivers without professional interpretation 449 satisfied communication due low expectations regarding quality communication unawareness availability professional interpretation overestimation language skills resulting low selfadvocacy use professional interpreters positive impact overall satisfaction llpcaregivers emergency care llpcaregivers wellpositioned advocate language interpretation healthcare providers must aware responsibility guarantee goodquality communication ensure equitable quality care patient safety