Krishna D. Rao|David H. Peters|Karen Bandeen?Roche
Towards patient-centered health services in India—a scale to measure patient perceptions of quality
Johns Hopkins University
develop reliable valid scale measure inpatient outpatient perceptions quality india ii identify aspects perceived quality large effects patient satisfactioncrosssectional survey health facilities patients clinicsprimary health centers community health centers district hospitals female district hospitals state uttar pradesh north indiainternal consistency validity factor structure scale evaluated association patient satisfaction perceived quality dimensions examineda 16item scale good reliability validity developed five dimensions perceived quality identifiedmedicine availability medical information staff behavior doctor behavior hospital infrastructure patient perceptions quality public health facilities slightly better neutral multivariate regression analysis results indicate outpatients doctor behavior largest effect general patient satisfaction followed medicine availability hospital infrastructure staff behavior medical information inpatients staff behavior largest effect followed doctor behavior medicine availability medical information hospital infrastructurethe scale developed used measure perceived quality range facility types outpatients inpatients perceived quality public facilities marginally favorable leaving much scope improvement better staff physician interpersonal skills facility infrastructure availability drugs largest effect improving patient satisfaction public health facilities