Jason Coleman|Melissa Mallon|Leo S. Lo
Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey
Kansas State University|Vanderbilt University|University of Alabama
national survey academic librarians conducted examine relationships among reference service staffing changes reference service innovations adoption reference technology library type size service quality analysis 606 response sets reveals trends toward reduced use librarians increased use student staff inperson service points widespread increases appointmentbased selfservice reference intensive efforts reduce demand reference improving library instruction general improvements reference service quality factors strongly associated decreases increases quality discussed detail implications reference managers provided