Kieran Mervyn|Anoush Simon|David Allen
Digital inclusion and social inclusion: a tale of two cities
University of Leeds|Aberystwyth University
paper presents results recent research project focuses influence mobile technologies social exclusion investigates impact two distinct approaches local government providing access local support services aug city advocated bottomup infrastructurebased model nonstate involvement technology embedded conversely mobile city used centrally planned model state acted service custodians teams visiting officers mobile office case study approach utilized focusing two urban area uk adopted contrasting initiatives implementing mobile information communication technologies mict provide access local government support services activity theory used provide theoretical analytical framework range preexisting information needs barriers revealed cases technology presented barrier issues literacy technology skills cases socioemotional condition socially excluded combined complexity information needs fundamentally undermines direct access model section community implications social policy practice important understand address existing information needs barriers literacy literacy socialemotional issues ahead new mict initiatives ensure fullest chance success benefit targeted communities individuals