Tawanna R. Dillahunt|Jason Lam|Alex Jiahong Lu|Earnest Wheeler
Designing Future Employment Applications for Underserved Job Seekers
University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor
modern information communication technologies icts support job searches resume creation career development professional selfpresentation however technological tools often tailored highincome highly educated users whitecollar professionals unclear interventions address needs job seekers limited resources education may underserved ways gathered insights literature generated ten tangible design concepts address needs underserved job seekers conducted needs validation speed dating study understand concepts viable among population found three preferred concepts immediately addressed job seekers social personal needs addressing social needs meant mediating job seekers connections others supporting job seekers limited access strong ties