Richard Heeks
The approach of senior public officials to information technology-related reform: lessons from India
Institute of Development Studies|University of Manchester
review global experience suggests information technology great potential contribute public sector reform however indian reality like many countries problematic many failures itrelated reform failures described total partial failures sustainability replication many factors help explain failure key component approach reform adopted senior public officials four model approaches described nonit approach ignore itrelated approaches isolate idolize integrate analysis indian cases suggests last approach likely deliver reform objectives yet remains least commonly adopted changes therefore required current strategies public administration training planning management change copyright 2000 john wiley sons ltd