Viswanath Venkatesh|Hartmut Hoehle|Ruba Aljafari
A usability study of the obamacare website: Evaluation and recommendations
University of Arkansas at Fayetteville|University of Arkansas at Fayetteville|University of Arkansas at Fayetteville
conducted usability study healthcaregov website popularly known obamacare website using guidelines available usabilitygov published department health human services study conducted among 374 citizens found interface design conceptualized 16 dimensions rated rather low specifically five dimensions usability emerged key prediction overall usability website hardware software home page screen scrolling paging user experience also found citizen satisfaction intention use website rated poorly based break gender age voting behavior obama found several interesting patterns differences ultimately even infrastructure issues received bulk media attention miraculously resolved findings suggest site found wanting article offers specific illustrative examples usability problems website specific recommendations drawn usabilitygov addition practical implications obamacare article offers significant implications researchers seek evaluate usability websites general healthcare websites particular