Matheus Soares Geraldi, Mateus V Bavaresco, Maria Andrea Triana, Ana Paula Melo, Roberto Lamberts
Addressing the impact of COVID-19 lockdown on energy use in municipal buildings: A case study in Florianópolis, Brazil
Sustainable cities and society
processes enhance customerrelated services healthcare organizations complex difficult achieve efficient patientfocused services laboratories make integral part healthcare service industry healthcare providers deal critical patient results errors processes may cost human life create negative impact organizations reputation cause revenue loss open doors expensive lawsuits overcome complexities healthcare organizations must implement approach helps healthcare service providers reduce waste variation work imbalance service processes lean six sigma used continuous process improvement frameworks laboratory medicine six sigma uses approach involves problemsolving continuous improvement quantitative statistical process control six sigma technique based dmaic process define measure analyze improve control improve quality performance application dmaic healthcare organization provides guidance handle quality directed toward patient satisfaction healthcare service industry lean process technique process management waste reduction primary purpose accomplished implementing waste mitigation practices methodologies quality improvement overall article outlines frameworks continuous quality process improvement healthcare organizations focus impacts lean six sigma performance quality service delivery system clinical laboratories also examines role utilization management challenges impact implementation lean six sigma clinical laboratories