Alethea Jerebine, Mohammadreza Mohebbi, Natalie Lander, Emma L J Eyre, Michael J Duncan, Lisa M Barnett
Playing it safe: The relationship between parent attitudes to risk and injury, and children's adventurous play and physical activity
Psychology of sport and exercise
remote digital services must equitable patients difficulty using services designing measures overcome digital disparities challenging practices personas fictional cases potentially useful tool regard develop test set personas reflect lived experiences challenges older people disadvantaged face navigating remote digital primary care services qualitative study digital disparities nhs community health services offering video appointments following familiarisation visits interviews service providers 17 older people multiple markers disadvantage limited english health conditions poverty recruited interviewed using narrative prompts data analysed using intersectionality lens underpinned sociological theory combining data across participant interviews produced personas refined following focus groups involving health professionals patients advocates n 12 digital services create significant challenges older patients limited economic social linguistic resources low digital health system literacy four contrasting personas produced capturing variety complexity dimensions disadvantage intersected influenced identity actions personas illustrate important themes including experience racism discrimination disorientation discontinuity limited presence weak relationships loss agency mistrust services providers personas illuminate multiple intersecting dimensions disadvantage patient populations marginalised may prove useful designing redesigning digital primary care services adopting intersectional lens may help practices address digital disparities