Amanda Lans, John R Bales, Mitchell S Fourman, Pranati P Borkhetaria, Jorrit-Jan Verlaan, Joseph H Schwab
Health Literacy in Orthopedic Surgery: A Systematic Review
HSS journal : the musculoskeletal journal of Hospital for Special Surgery
aim study identify evaluate patientrelevant experiences fulfill expectations demands society greece could improved offering better quality care satisfaction health service recipients one key elements success health system crosssectional survey conducted obtain data satisfaction hospitalization patients admitted 10 public hospitals athens june 2019 december 2021 statistical analysis applied 57 items 7 dimensions patient satisfaction namely waitingarrivaladmission nursing staff medical staff staff service quality food interior environment procedures total 3724 patients aged 18 years experienced hospitalization agreed participate study included response rate 93 patient satisfaction experience healthcare services provided hospitals moderate almost twothirds patients 6738 satisfied care received encounter medicalnursing personnel 3755 staff 45 factors positively affected patients overall satisfaction hospitalization however causes dissatisfaction mainly associated waiting hours easy access medical services services received emergencies delays planned procedures 3505 problems old facilities equipment 3565 based patients judgment performance hospitals rated tolerable level professionalism education personnel led positive treatment outcome improved experience patients good level however public hospitals continued underfunded lacked strong support affected staff communication responsiveness patients requirements smart technologies simplification procedures adopted help staff provide better quality healthcare results suggest plenty room improvement