Roswitha Poll
Impact/outcome measures for libraries
libraries today document performance part data input output eg size collection number issues reference answers etc evaluate quality userorientation services applying performance indicators user satisfaction surveys data high use high user satisfaction seem indicate users benefit librarys services demonstrating librarys value financing authorities public would much effective libraries could show direct impactoutcome services users outcome might either monetary value attributed one case use impact users skills knowledge information literacy quite number projects different countries tested methods catch outcome tried assess value assigned population certain library services find connection success studies research library use assess librarys impact students information literacy explore information behaviour groups order specify librarys role information research information delivery paper describes different starting points assessing outcome library services