Brent Graham|Andrew Green|Michelle A. James|Jeffrey N. Katz|Marc F. Swiontkowski
Measuring Patient Satisfaction in Orthopaedic Surgery
University Health Network|University of Toronto|Rhode Island Hospital|Providence College|Shriners Hospitals for Children - Northern California|Brigham and Women's Hospital|University of Minnesota
addition wish understand clinical results orthopaedic interventions clinicians patients payers increasingly interested patient satisfaction process care outcomes construct satisfaction complex depends context care takes place including nature treatment setting importantly expectation patients prior treatment characteristics scales effective measures satisfaction effective measurement instrumentsie reliability validity responsiveness measurement patient satisfaction may especially important evaluations established procedures processes value procedures processes patients completely understood