Alina Maureen Küper|Roswitha Merle
Being Nice Is Not Enough-Exploring Relationship-Centered Veterinary Care With Structural Equation Modeling. A Quantitative Study on German Pet Owners' Perception
Freie Universität Berlin|Freie Universität Berlin
last years philosophy relationshipcentered care gained increasing attention veterinary medicine relationshipcentered care based joint venture pet owner veterinarians therefore offers opportunity satisfy pet owners need participation medical decisionmaking provide best care patient although research relationshipcentered care veterinary consultation still limited available findings suggest characteristics relationshipcentered care reflect pet owners expectations satisfactory veterinary care study quantitative survey conducted among german pet owners collected information regarding perception veterinarians communication last appointments questionnaires available online paperbased data analyzed using exploratory factor analysis structural equation modeling using sas first aim study explore structural equation modelling sem opportunity evaluate quantitative data field research relationshipcentered care sem used evaluate associations implementation different characteristics relationshipcentered care veterinary practice empathic communication partnershipbuilding latent outcome variables regarding pet owners pet owners need information consultation competing health care providers n 1270 valid questionnaires completed participants owned small companion animals 556 horses 76 369 within last two years results sem suggest partnershipcentered empathic communication decreased pet owners needs information eg online sources need consult alternative health providers eg homeopaths especially addressing pet owners worries fears discussing pros cons diagnostic therapeutic options well providing required amount information shown large influence factors within model therefore veterinarians recommended implement concept partnershipcentered care daily practice may increase pet owners loyalty satisfaction results may motivate future research field development proposed model assumptions may enable valuable progress field quantitative research relationshipcentered care