Jolie Haun|Nitin R. Patel|Jason Lind|Nicole Antinori
Large-Scale Survey Findings Inform Patients’ Experiences in Using Secure Messaging to Engage in Patient-Provider Communication and Self-Care Management: A Quantitative Assessment
Rehabilitation Research and Development Service|Veterans Health Administration|University of South Florida|Rehabilitation Research and Development Service|Veterans Health Administration|Rehabilitation Research and Development Service|Veterans Health Administration|Rehabilitation Research and Development Service|Veterans Health Administration
background secure email messaging part national transformation initiative united states promote new models care support enhanced patientprovider communication date limited number largescale studies evaluated users8217 experiences using secure email messaging objective quantitatively assess veteran patients8217 experiences using secure email messaging large patient sample methods crosssectional maildelivered paperandpencil survey study conducted sample respondents identified registered veteran health administrations8217 webbased patient portal healthevet opted use secure messaging survey collected demographic data assessed computer health literacy secure messaging use analyses conducted survey data include frequencies proportions chisquare tests oneway analysis variance results majority respondents n819 reported using secure messaging 6 months longer n499 609 reported secure messaging helpful completing medication refills n546 667 managing appointments n343 419 looking test results n350 427 asking healthrelated questions n340 415 notably respondents reported using secure messaging address sensitive health topics n67 82 survey responses indicated younger age p039 higher levels education p025 income p003 associated frequent use secure messaging females likely report using secure messaging often compared male counterparts p098 minorities likely report using secure messaging often least month compared nonminorities p086 individuals higher levels health literacy reported frequent use secure messaging p007 greater satisfaction p002 indicated secure messaging useful p002 easytouse p8804001 communication tool compared individuals lower reported health literacy many respondents n328 400 reported would like receive education andor felt veterans would benefit education access use electronic patient portal secure messaging n652 796 conclusions survey findings validated qualitative findings found previous research veterans perceive secure email messaging useful tool communicating health care teams maximize sustained utilization secure email messaging marketing education skill building system modifications needed findings inform ongoing efforts promote sustained use electronic tool support patientprovider communication