Joseph F Orlando|Matthew Beard|Saravana Kumar
Systematic review of patient and caregivers’ satisfaction with telehealth videoconferencing as a mode of service delivery in managing patients’ health
Royal Adelaide Hospital|Royal Adelaide Hospital|University of South Australia
telehealth alternative method delivering health care people required travel long distances routine health care aim systematic review examine whether patients caregivers living rural remote areas satisfied telehealth videoconferencing mode service delivery managing health protocol registered prospero international prospective register systematic reviews crd42017083597 conducted line preferred reporting items systematic reviews metaanalyses prisma statement systematic search ovid medline embase cinahl proquest health research premium collection joanna briggs institute cochrane library conducted studies people living rural remote areas attended outpatient appointments health condition via videoconference included studies measured patient andor caregivers satisfaction telehealth data satisfaction extracted descriptively synthesised methodological quality included studies assessed using modified version mcmaster critical review forms quantitative qualitative studies thirtysix studies varying study design quality met inclusion criteria outcomes satisfaction telehealth categorised system experience information sharing consumer focus overall satisfaction high levels satisfaction across dimensions despite positive findings current evidence base lacks clarity terms satisfaction defined measured people living rural remote areas generally satisfied telehealth mode service delivery may improve access health care avoid inconvenience travel