Alisha Pradhan|Amanda Lazar|Leah Findlater
Use of Intelligent Voice Assistants by Older Adults with Low Technology Use
University of Maryland, College Park|University of Maryland, College Park|University of Washington
voice assistants embodied smart speakers eg amazon echo google home enable voicebased interaction necessarily rely expertise mobile desktop computing hence voice assistants offer new opportunities different populations including individuals interested able use traditional computing devices computers smartphones understand older adults use technology infrequently perceive use voice assistants conducted 3week field deployment amazon echo dot homes seven older adults types usage dropped 3week period eg playing music observed consistent usage finding online information given much information healthrelated finding emphasizes need revisit concerns credibility information new interaction medium although features support memory eg setting timers reminders initially perceived useful actual usage unexpectedly low due reliability concerns discuss findings apply user groups along design implications recommendations future work voiceuser interfaces