Jackie MacDonald|Peter A. Bath|Andrew Booth
Information overload and information poverty: challenges for healthcare services managers?
purpose purpose paper gain insight managers decisionmaking practices challenged inappropriate information quality test frameworks developed research see whether apply managers designmethodologyapproach exploratory multiple case study used critical incident technique 19 semistructured interviews responses analyzed using framework analysis matrixbased content analysis technique considered respect research literature information overload information poverty satisficing findings managers study tended satisfice terminate search process make good enough decision recognizing information gaps remain challenged little information appear fit descriptions information poverty others described aspects information overload research limitationsimplications shortage information behavior research managers makes difficult conclude whether results typical managers general healthcare services managers specifically research needed confirm initial findings address questions suggested paper practical implications paper suggests existing definitions concepts information poverty information overload used describe managers experiences originalityvalue paper contributes known information behavior managers general healthcare services managers specifically may serve example consider new research findings within existing frameworks