Olaseni Muritala Okunola|Jennifer Rowley|Frances Johnson
The multi-dimensional digital divide: Perspectives from an e-government portal in Nigeria
Manchester Metropolitan University|Manchester Metropolitan University|Manchester Metropolitan University
widespread recognition digital divide exists countries individuals understanding addressing divide pivotal empowerment citizens furthermore although governments often seen egovernment services one means eroding digital divide prior research digital divide egovernment context limited hence research seeks contribute understanding nature digital divide affects nigerian citizens specifically users nigeria immigration service nis web portal nis portal rich context study digital divide welldeveloped egovernment service nigeria use compulsory citizens seeking travel outside nigeria users reside within nigeria developing country developed countries us uk using online survey snowball sampling 351 completed questionnaires collected analysed using ttests anova digital divide represented terms three dimensions previous internet experience access computing facilities previous egovernment experience analysis demonstrated multidimensional digital divide demographic socialeconomic locational factors affecting egovernment users internet experience access computing facilities egovernment experience overall research offers insights complexity digital divide