Kofi Osei-Frimpong|Alan Wilson|Fred Lemke
Patient co-creation activities in healthcare service delivery at the micro level: The influence of online access to healthcare information
Ghana Institute of Management and Public Administration|University of Strathclyde|Newcastle University
healthcare sector undergone number transformations recent years partly due recent advances technology triggered study examine patients desire seek health information largely driven increased access via internet cumulative impacts value cocreation employed sequential exploratory design involving phenomenological approach qualitative phase followed quantitative survey design understanding influence technology cocreating value healthcare micro level advances technology empowered patients informed enabled play active role clinical encounters doctor findings suggest preencounter information search impacts positively improved service engagement commitment compliance medical instructions shaping nature interactions enhancing providerpatient orientation increasing involvement shared decisionmaking process theoretical perspective study integrates multiple research perspectives eg access information online information seeking knowledge creation healthcare consultation models etc extends research patient integration participation cocreation value conceptualization value cocreation activities study suggests need service providers adopt delivery approaches would effectively integrate patient resources cocreate value