Georgi Kerpedzhiev|Ulrich König|Maximilian Röglinger|Michael Rosemann
An Exploration into Future Business Process Management Capabilities in View of Digitalization
University of Augsburg|Fraunhofer Institute for Applied Information Technology|University of Augsburg|Fraunhofer Institute for Applied Information Technology|University of Bayreuth|Fraunhofer Institute for Applied Information Technology|Queensland University of Technology
abstract business process management bpm mature discipline drives corporate success effective efficient business processes bpm commonly structured via capability frameworks describe bundle capability areas relevant implementing process orientation organizations despite comprehensive use existing bpm capability frameworks challenged sociotechnical changes brought digitalization line uptake novel technologies digitalization transforms existing enables new processes due impact individual behavior needs intra intercompany collaboration new forms automation development led authors presume digitalization calls new capability areas existing frameworks need updated hence study explored bpm capability areas become relevant view digitalization delphi study international experts industry academia study resulted updated bpm capability framework accompanied insights challenges opportunities bpm results show strong link current future capability areas number entirely new enhanced capabilities required bpm drive corporate success view digitalization