Jean Moon|Claire Kolar|Amanda Brummel|Molly J. Ekstrand|Haley S. Holtan|Dan Rehrauer
Development and Validation of a Patient Satisfaction Survey for Comprehensive Medication Management
University of Minnesota|University of Minnesota|Fairview Health Services|Park Nicollet Health Services|Medication Management (United States)|Hennepin County Medical Center|HealthPartners
background comprehensive medication management cmm services relatively new standard clinical practice patient satisfaction tool pharmacists providing comparable pharmacy services essential measuring quality sustainability objective develop psychometrically valid questionnaire measuring patient satisfaction cmm services methods patient satisfaction survey tool developed multiphase development process validation studies conducted across 2 urban ambulatory care health system settings providing cmm services survey consisted 10 items related 3 domains medicationrelated needs pharmacistpatient engagement overall satisfaction using 4point scale surveys mailed collected analyzed descriptive statistics internal consistency factorial composition results total surveys returned analysis numbered 195 overall survey response rate 192 factor analysis item analysis identified 1 factor pharmacists patient care services factor named patient satisfaction conclusions instrument developed provided 1 factor cmm services brief patient satisfaction tool appears reliable valid may serve cmm providers assess 1 measure quality assurance upon evaluation disclosures authors conflicts interest declare authors contributed study design kolar took lead data collection along brummel eskstrand assistance moon data interpretation performed moon kolar brummel ekstrand assistance rehrauer manuscript written moon holtan rehrauer kolar assisted brummel ekstrand revisions carried moon kolar brummel ekstrand assistance holtan rehrauer