Harry Barton Essel|Dimitrios Vlachopoulos|Akosua Tachie-Menson|Esi Eduafua Johnson|Papa Kwame Baah
The impact of a virtual teaching assistant (chatbot) on students' learning in Ghanaian higher education
Kwame Nkrumah University of Science and Technology|Erasmus University Rotterdam|Kwame Nkrumah University of Science and Technology|Kwame Nkrumah University of Science and Technology|Kwame Nkrumah University of Science and Technology
abstract chatbot usage evolving rapidly various fields including higher education present studys purpose discuss effect virtual teaching assistant chatbot automatically responds students question pretestposttest design implemented 68 participating undergraduate students randomly allocated scenarios representing 2 2 design experimental control cohorts data garnered utilizing academic achievement test focus groups allowed depth analysis students experience chatbot results study demonstrated students interacted chatbot performed better academically comparing interacted course instructor besides focus group data garnered experimental cohort illustrated confident chatbots integration course present study essentially focused learning experimental cohort view regarding interaction chatbot study contributes emerging artificial intelligence ai chatbot literature improve student academic performance knowledge first study ghana integrate chatbot engage undergraduate students study provides critical information use development virtual teaching assistants using zerocoding technique suitable approach organizations limited financial human resources