Subrata Chakraborty, Biswajeet Pradhan
Editorial for the Special Issue "Machine Learning in Computer Vision and Image Sensing: Theory and Applications"
Sensors (Basel, Switzerland)
research investigated service quality government secondary schools gss bangladesh mixed methods research design combining quantitative qualitative methods applied gathering analyzing data quantitative data collected 601 randomly selected clients using structured interview schedule developed based fivedimensional servqual instrument qualitative data obtained focus group discussions interviews students teachers headteachers guardians assistant school inspectors deputy director secondary higher education working selected region quantitative data analyzed using descriptive statistics bivariate analysis qualitative data transcribed labeled emerging themes study found quality secondary education gsss study area failed meet demand clients terms quality dimensions servqual tvalues revealed significant gap expectation perception tangibles responsiveness reliability assurance empathy dimensions data qualitative methods showed stakeholders agreed gap tangibles empathy dimension claimed respondents quantitative survey however teachers guardians showed differential opinions regarding gaps responsiveness reliability assurance also found 40 respondents either neutral dissatisfied education service gsss logistic regression output shows among dimensions servqual tangibles responsiveness assurance empathy significantly influence respondents overall satisfaction gss services oneway anova results show schools least two districts differ significantly terms mean score overall satisfaction perceived mean score tangibles responsiveness reliability assurance empathy dimensions schools lack teaching learning recreational facilities laboratory library common room sports students receive individual needbased care academic performance improvement participate lesson planning preferring teaching methods deciding assessment strategies teachers sufficiently skilled delivering intelligible lectures didnt give time students outside formal classes sizeable gap servqual dimensions indicates comprehensive allout effort necessary improve service quality gsss consequently improving teaching learning facilities student participation lesson plan deciding teaching methods teachers training pedagogy schoolspecific quality improvement measures imperative