G. Qatari|Dave Haran
Determinants of users' satisfaction with primary health care settings and services in Saudi Arabia
Liverpool School of Tropical Medicine
objectiveto identify components primary health care cause concern service users identify sociodemographic factors associated satisfaction among users primary health care centresdesigninterviews conducted welltrained interviewers random sample heads householdsthe questionnaires composed questions measure extent satisfaction settings services primary health care centres using 5point rating scale satisfied dissatisfiedsettingthe community qateef eastern saudi arabiastudy participantsa sample 802 households representing 838 families chosen randomly housing lists primary health care centres qateefthere 40 vacant houses nine refusalsthus number heads households actually interviewed 789resultswaiting area structure confidentiality measures environmental structure areas caused concern service usersthe factors showed greatest association satisfaction type primary health care centre building purposebuilt rented literacy status household head literate illiterate extent primary health care centre utilization regular infrequentsurprisingly age showed association characteristics respondents adjusted sex less important studies conclusionhow regular respondent using primary health care centre predictive deciding extent satisfaction various components study variablessociodemographic factors played minor roles deciding extent satisfaction although deciding role one components