Avinash Patwardhan|Jeffery Davis|Patricia A. Murphy|Sandra Ryan
Comparison of Waiting and Consultation Times in Convenient Care Clinics and Physician Offices
Walgreens (United States)|Deerfield (United States)|Walgreens (United States)|Deerfield (United States)|Walgreens (United States)|Deerfield (United States)
study measures waiting times consultation times convenient care clinics cccs compares equivalent times traditional family practice physician offices analysis limited conditions commonly treated cccs found patients using cccs significantly shorter waiting times checkin seeing clinician equivalent waiting times reported patients family practice physicians offices ccc patients significantly longer consultation times clinician reported family practice patients applying correction factor adjust potential differences real waiting times perceived waiting times substantially alter conclusions shorter waiting times may increase satisfaction thereby encourage patients seek care spending additional time clinician may help ensure patients concerns questions addressed study provides objective evidence large database cccs provide prompt satisfying care