C Ljungberg Persson, A Nordén Hägg, B Södergård
A survey of pharmacists' perception of the work environment and patient safety in community pharmacies during the COVID-19 pandemic
Exploratory research in clinical and social pharmacy
challenging encounters health care professions including dentistry relatively common challenging encounters defined stressful emotional situations involving patients could impact treatment outcomes patients experiences written webbased reviews patients share experiences health care providers posts useful source investigating patient satisfaction experiences challenging encounters study aims identify dominant themes patientwritten webbased reviews dentists investigate themes related patient satisfaction dental treatment study data consisted 11764 reviews written dental patients included 1 5star ratings overall satisfaction freetext comments freetext comments analyzed using linguistic inquiry word count software meaning extraction method used group words thematic categories themes used variables multilevel logistic regression analysis predict patient satisfaction eight themes emerged analyses 6 75explanation odds ratio 256 95 ci 216304 p001 assurance 361 95 ci 257506 p001 performance assessment 217 95 ci 184255 p001 professional advice 181 95 ci 155213 p001 facilities 178 95 ci 108291 p02 recommendation 131 95 ci 112153 p001increased odds high patient satisfaction remaining themes 28 25consequences treatment need 024 95 ci 020029 p001 patientcentered care 062 95 ci 052074 p001reduced odds high patient satisfaction meaning extraction method interesting approach explore patients written accounts encounters dental health professionals experiences described patients provide insight key elements related patient satisfaction used education dental health professionals improve provision dental health services