Julia C.M. van Weert|Guda van Noort|Nadine Bol|Liset van Dijk|Kiek Tates|Jesse Jansen
Tailored information for cancer patients on the Internet: Effects of visual cues and language complexity on information recall and satisfaction
University of Amsterdam|University of Amsterdam|University of Amsterdam|Netherlands Institute for Health Services Research|Tilburg University|University of Sydney
study designed investigate effects visual cues language complexity satisfaction information recall using personalised website lung cancer patients addition age effects investigatedan experiment using 2 complex vs noncomplex language3 text vs photograph vs drawing factorial design conducted total 200 respondents without cancer exposed one six conditionsrespondents satisfied comprehensibility websites presented visual cue significant interaction effect found language complexity photograph use satisfaction comprehensibility improved photograph added complex language condition next interaction effect found age satisfaction indicates adding visual cue important older adults younger adults finally respondents exposed website less complex language showed higher recall scoresthe use visual cues enhances satisfaction information presented website use noncomplex language improves recallthe results current study used improve computerbased information systems patients