Hassan Soleimanpour|Changiz Gholipouri|Shaker Salarilak|Payam Raoufi|Reza Vahidi|Amir Hossein Jafari-Rouhi|Rouzbeh Rajaei Ghafouri|Maryam Soleimanpour
Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran
Tabriz University of Medical Sciences|Tabriz University of Medical Sciences|Tabriz University of Medical Sciences|Tabriz University of Medical Sciences|Tabriz University of Medical Sciences|Tabriz University of Medical Sciences|Tabriz University of Medical Sciences
patient satisfaction important indicator quality care service delivery emergency department ed objective study evaluate patient satisfaction emergency department imam reza hospital tabriz iranthis study carried 1 week shifts trained researchers used standard press ganey questionnaire patients asked complete questionnaire prior discharge study questionnaire included 30 questions based likert scale descriptive analytical statistics used throughout data analysis number ways using spss version 13five hundred patients attended ed included study highest satisfaction rates observed terms physicians communication patients 825 security guards courtesy 783 nurses communication patients 78 average waiting time first visit physician 24 min 15 overall satisfaction rate dependent mean waiting time mean waiting time low rate satisfaction 47 min 11 confidence interval 1931 7451 good level satisfaction 14 min 57 1058 1857 confidence interval approximately 63 patients rated general satisfaction emergency setting good good whole patient satisfaction rate lowest level 77 confidence interval 51 104 low level 58 confidence interval 37 79 rate satisfaction mediocre level 233 confidence interval 191 275 high level satisfaction 283 confidence interval 229 328 high level satisfaction rate 329 confidence interval 284 374the study findings indicated need evidencebased interventions emergency care services areas medical care nursing care courtesy staff physical comfort waiting time efforts focus shortening waiting intervals improving patients perceptions waiting ed also improving overall cleanliness emergency room