Nicole L Varga, Trent Gaugler, Jennifer Talarico
Are mnemonic failures and benefits two sides of the same coin?: Investigating the real-world consequences of individual differences in memory integration
Memory & cognition
patient satisfaction survey serves pivotal tool evaluating quality healthcare services chinas nationwide standard patient satisfaction measurement tool introduced 2019 study aimed assess model fit national standard outpatient satisfaction questionnaire tertiary hospital evaluate outpatient satisfaction levels using tool crosssectional survey using national outpatient satisfaction questionnaire conducted via message links hospital outpatients registered april july 2022 data collected underwent descriptive analysis comparative analysis confirmatory factor analysis cfa total 6012 valid responses received analyzed period 529 participants women confirmatory factor analysis cfa model showed good fit identified doctor communication positive effect environmental factors negative effect outpatients satisfaction standardized regression weights 046 042 respectively despite remarkably high satisfaction levels patients recommendation using services hospital surpassed overall evaluation total satisfaction scores disparity identified expectations real experiences outpatients leading extent dissatisfaction enhance satisfaction levels hospital improve communication skills clinical staff simplify environment layout firsttime visitors manage patient overloads