Kathryn Pitkin Derose|Ron D. Hays|Daniel F. McCaffrey|David W. Bakerg
Does physician gender affect satisfaction of men and women visiting the emergency department?
University of California, Los Angeles|University of California, Los Angeles|RAND Corporation|MetroHealth Medical Center|Case Western Reserve University
assess association physician gender patient ratings physician careintervieweradministered survey followup interviews 1 week emergency department ed visitpublic hospital edenglish spanishspeaking adults presenting care nonemergent problems 852 patients interviewed ed eligible followup 727 85 completed second interviewwe conducted separate ordered logistic regressions women men determine unique association physician gender patient ratings 5 interpersonal aspects care trust physician overall ratings physician controlling patient age health status language interpreter status literacy level expected satisfaction female patients trusted female physicians p 003 male physicians rated female physicians positively amount time spent p 01 concern shown p 04 overall p 03 differences ratings female patients male female physicians terms friendliness p 13 respect shown p 74 extent physician made feel comfortable p 10 differ significantly male patients rated male female physicians similarly dimensions care overall p 74 friendliness p 75 time spent p 30 concern shown p 62 making feel comfortable p 75 respect shown p 13 trust p 92having female physician positively associated womens satisfaction physician gender associated mens satisfaction studies needed identify reasons physician gender differences interpersonal care delivered women