Julia Chen|Kathleen Li|Juan J. Andino|Chloe Hill|Sophia Ng|Emma Steppe|Chad Ellimoottil
Predictors of Audio-Only Versus Video Telehealth Visits During the COVID-19 Pandemic
University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor|University of Michigan–Ann Arbor
health insurance organizations reimbursed video audioonly ie phone visits covid19 pandemic may discontinue phone visit coverage pandemic impact discontinuing phone visit coverage various patient subgroups uncertainidentify patient subgroups probable access telehealth phone versus videoretrospective cohortall patients us academic medical center outpatient visit eligible telehealth april june 2020the marginal cumulative effect patient demographic socioeconomic geographic characteristics probability using video versus phone visitsa total 104204 patients least one telehealth visit 454 received care phone visits patient characteristics associated lower probability using video visits included age average marginal effect ame 69 every 10 years age increase 95ci 78 45 africanamerican ame 102 95ci 114 76 need interpreter ame 193 95ci 218 144 medicaid primary insurance ame 121 95ci 137 90 live zip code low broadband access ame 72 95ci 81 48 patients one factor reduced probability using video visitspatients older africanamerican require interpreter use medicaid live areas low broadband access less likely use video visits compared phone postpandemic policies eliminate insurance coverage phone visits may decrease telehealth access patients one characteristics