Anita Trezona|Sarity Dodson|Richard H. Osborne
Development of the organisational health literacy responsiveness (Org-HLR) framework in collaboration with health and social services professionals
Deakin University|Deakin University|Deakin University
health literacy skills required individuals interact effectively health services depends complexity services demands place people public health social service organisations responsibility provide services information ways promote equitable access engagement responsive diverse needs preferences support people participate decisions regarding health wellbeing aim study develop conceptual framework describing characteristics health literacy responsive organisationsconcept mapping cm workshops six groups professionals total n 42 across health social services sectors undertaken online concept mapping consultation 153 professionals also conducted cm activities participants responded seeding statement thinking broadly experiences working health system organisation need order enable communities community members fully engage information services promote maintain health wellbeing cm data analysed using multidimensional scaling hierarchical cluster analyses derive concept maps cluster tree diagrams clusters cm processes integrated identifying themes subthemes across tree diagramsacross workshops 373 statements generated response seeding statement additional 1206 statements generated online consultation 84 clusters derived within workshops 20 online consultation seven domains health literacy responsiveness identified external policy funding environment ii leadership culture iii systems processes policies iv access services programs v community engagement partnerships vi communication practices standards vii workforce domain included 1 5 subdomains 24 subdomains totalusing participatory research processes conceptual framework describing characteristics values practices capabilities organisational health literacy responsiveness derived framework may guide planning monitoring health service health system improvements potential guide effective public health policy health system reforms