Andrew Darley, Áine Carroll
Conducting Co-Design with Older People in a Digital Setting: Methodological Reflections and Recommendations
International journal of integrated care
amount noncritical emergency medical services missions increasing examination treatment paramedics decide based guidelines convey patient healthcare facility study aimed investigate patients experiences nonconveyance situations southwest finland research questions 1 patient concerns addressed 2 key actions improved patient comfort 3 possible enhancements could make patient experience positive qualitative survey study march 2023 patients met inclusion criteria n 1017 received survey via mail data three openended questions analyzed using inductive content analysis response rate 222 n 226 unaddressed patient concerns related inadequate immediate care guidance nonclinical factors causing concern key actions improved patient comfort related immediate treatment guidance well nonclinical factors impact patient experience thorough treatment processes attentive encounters would enhanced patient experience predominantly patients reported received excellent services utilizing paramedics soft skills keeping patient central focus key improving nonconveyance process experience