Xiaohua Zhu|Mark Antony Freeman
An evaluation of U.S. municipal open data portals: A user interaction framework
University of Tennessee at Knoxville|University of Tennessee at Knoxville
increasing number open government data ogd portals created evaluation method needed assess portals study drew existing principles evaluation methods develop user interaction framework concrete criteria five dimensions access trust understand engageintegrate participate framework used evaluate current ogd sites created maintained 34 us municipal government agencies results show overall portals perform well terms providing access well helping users understand engage data findings indicate room improvement multiple areas suggest potential roles information professionals data mediators study also reveals portals using socrata platform performed better regarding user access trust engagement participation however variability among portals indicates portals improve platforms achieve greater user engagement participation addition city governments need develop clear plans data available make available public