Arthur Bakker|Celia Hoyles|Phillip Kent|Richard Noss
Improving work processes by making the invisible visible
University of London|University of London|University of London|University of London
abstract increasingly companies taking part process improvement programmes brings growing need employees interpret act data representations carried case studies range companies identify existence need call technomathematical literacies tml functional mathematical knowledge mediated tools grounded context specific work situations based data gathered large biscuit manufacturing packaging company focus analysis semiotic mediation within activity systems identify two sets related tml first concerns rendering invisible aspects visible production mathematical signs second concerns developing meanings action interpretation signs conclude general observations concerning role mathematical signs play workplace acknowledgements gratefully acknowledge funding united kingdom economic social research councils teaching learning research programme httpwwwtlrporg award number l139250119 see also httpwwwioeacuktrlptechnomaths grateful colleague dr david guile contributions research discussions earlier version paper notes 1 navely believe interests implication needs employees employers coincident even convergent consideration similar sociological issues lie outside professional competence scope paper