Abdul Mateen Samsor
Challenges and Prospects of e-Government implementation in Afghanistan
Ministry of Communications
purpose aim study identify challenges barriers egovernment set developingconflict countries related information communication technology ict social obstacles common developing countries like afghanistan todays world egovernment plays important role providing easy access government services enable citizens general communicate faster research concentrates implementation egovernment challenges developing countries particularly afghanistan paper covering 1 method study 2 research strategy 3 finding policy recommendation 4 limitation 5 theoretical implication 6 recommendation conclusion additional data related egovernment afghanistan acquired via quantitative survey interviews also help analysis designmethodologyapproach research incorporates theoretical empirical study using quantitative qualitative method data collection also already noted study reviews different literature academic documents original work study collection relevant firsthand information empirical analysis experts public private institutions cio management experts use survey tools done using webbased surveying delivery hard soft copies experts obtain notions egovernment implementation obstacles finally quantitative qualitative survey results calculated presented findings empirical study established 5 obstacles 15 named respondents stakeholder involvement highest mean 41145 coordination 40038 information sharing 39962 ict literacy 39822 egovernment awareness 38830 considered major obstacles opinion also expressed respondents indepth interview explained paper detail research limitationsimplications research record numerous limitations therefore important note study exception limitations recorded course study counted purpose placing finding right perspective limitations study time constraints difficult generate enough participation survey quantitative survey could include members top management second study limited due lack participation respondents various sectors citizens university students academia banks businesses ngos third limitation lack research materials study many difficulties encountered respect find materials previous research studies topic particularly context afghanistan practical implications studies conducted previously egovernment referenced herein highlighted implementation challenges developing countries group applying study afghanistan may contribute understanding key challenges facing implementing egovernment process specifically afghanistan current study contributes significant findings academic field studying egovernment implementation challenges adds support information public private sectors perspective regarding major challenges egovernment implementation afghanistan social implications per looking experience developed developing countries study emphasizes following key initiatives performed parallel running projects ministry communication 18 1pilot projects 2simplification business processes 3a strong committed national leadership 4involvement stakeholders 6to granting incentives involvement local ict companies 7exemption basic ict 8to develop standard ict infrastructure originalityvalue governments around world pressure rapid globalization fiscal social technological changes provide services citizencentric efficient transparent effective one stop time nonstop postconflict countries even greater pressure create services replace vacuum caused violence services offered rather simply upgrade current government offerings already meet citizen needs adoption technology efficient way integrate public private sector provide services accountability transparency efficiency easy task especially developing countries research looks egovernment implementation challenges developing countries particularly afghanistan literature review shows many challenges common among developing countries lack ict literacy incomplete infrastructure digital divide existing rural poor emerging urban middle class uncertainty data privacy data security absence comprehensive ict policies legislation lack ict culture government traditional components economy questions regarding governments ongoing financial commitment project egovernment awareness willingness ministries engage information sharing void ict leadership outside technologically oriented ministries resistance change historic lack intergovernmental coordination low stakeholder involvement many challenges identified author belief developing countries realize importance egovernment consider implementation egovernment critical tool economic stability growth well developing transparent less corrupt government survey questionnaires developed based challenges found literature review survey questionnaire translated local languages pashto dari english version served control indicator professional local translator first pilot version sent 10 officials ministry communication attesting period survey circulated 150 respondents experts various fields cio management afghanistan respondents agreed stakeholder involvement coordination information sharing ict literacy awareness resistance change ict finance issues ict policy leadership data privacy legislation ict culture digital divide major challenges egovernment implementation afghanistan respondents 31412 ict security impartial response whether include indicator challenges many projects run ministry communication within completion projects challenges identified analysis quantitative survey addressed although government also vigorously pursuing legal policy modifications per looking experience developed developing countries study emphasizes following key initiatives performed parallel running projects ministry communication 18 pilot projects implemented two ministries test beds prior general roll ensure efficient use money needed egovernment projects two benefits one side save money terms failing projects argued 19 egovernment developing countries fail 35 classified total failures egovernment implemented implemented immediately abandoned 50 partial failures major goals attained andor undesirable outcomes hand case