Michael Kelson|Andrew Nguyen|Asaad Chaudhry|Patrick Roth
Improving Patient Satisfaction in the Hispanic American Community
Center for Discovery|Hackensack University Medical Center|Center for Discovery|Hackensack University Medical Center|Center for Discovery|Hackensack University Medical Center|Center for Discovery|Hackensack University Medical Center
hispanic americans fastest growing ethnic group united states evergrowing gap communicative capacity patients healthcare providers leads linguistic marginalization worse healthcare outcomes increasing need spanish literacy healthcare professionals including medical students however approximately half medical schools dont offer spanish elective performed scoping review literature assess relationship medical spanish electives verbal fluency auditory comprehension student comfort study conducted using pubmed google scholar evaluate articles spanish electives medical schools nine articles met inclusion criteria almost studies demonstrated benefit per outcome measures assessed statistical significance available literature supports need spanish elective courses numerous advantages conferred eg increased selfperceived knowledge specific health issues hispanic american community reduction inadvertent communication errors patientproviderinterpreter interaction however reports analyzed exhibited numerous limitations warrant future research studies order eliminate variables bias issues generalizability authors suggest medical schools offer virtual spanish electives focus empathetic language strategies patient satisfaction