Steve Alfons Van den Bulck|Rosella Hermens|Karin Slegers|Bert Vandenberghe|Geert Goderis|Patrik Vankrunkelsven
Designing a Patient Portal for Patient-Centered Care: Cross-Sectional Survey
KU Leuven|KU Leuven|Radboud University Nijmegen|Radboud University Medical Center|IMEC|KU Leuven|IMEC|KU Leuven|KU Leuven|KU Leuven
recent literature patient portals considered important tools delivery patientcentered care date clear patients would conceptualize patient portal health information needs sothis study aimed 1 investigate health information needs expectations attitudes toward patient portal 2 assess whether determinants patient characteristics health literacy empowerment status predict two different variables namely importance people attribute obtaining health information using patient portal expectations concerning personal health care using patient portalwe conducted crosssectional survey flemish population patients prefer know digital health data expectations attitudes toward using patient portal access electronic health record people invited participate survey newsletters social media magazines used questionnaire including demographics health characteristics health literacy patient empowerment patient portal characteristicswe received 433 completed surveys health information needs included features notified ones health changes 371396 937 notified physical parameters increase dangerous levels 370395 937 observing connections ones symptoms diseases biological parameters 339398 852 viewing evolution ones health function time 333394 845 viewing information expected effect treatment 349395 884 almost 90 369412 respondents interested using patient portal determinants patients attachment obtaining health information patient portal 1 age 45 54 years p05 2 neutral p03 interested attitude p008 toward shared decision making 3 commitment question physicians decisions p03 r20122 determinants patients expectations improved health care accessing patient portal 1 lower education level p04 2 neutral p03 interested attitude p008 toward shared decision making 3 problems understanding health information p04 r20106the interest using patient portal considerable flanders people would like receive alerts form communication patient portal case need act manage health determinants education attached importance shared decision making difficulties finding relevant health information attached importance questioning decisions physicians need considered design patient portal