Shoshanna Sofaer|Kirsten Firminger
PATIENT PERCEPTIONS OF THE QUALITY OF HEALTH SERVICES
Baruch College|Baruch College
abstract calls made patientcentered health care system becomes critical define measure patient perceptions health care quality understand fully drives perceptions chapter identifies conceptual methodological issues make task difficult including confusion patient perceptions patient satisfaction difficulty determining whether systematic variations patient perceptions attributed differences expectations actual experiences propose conceptual model help unravel knotty issues review qualitative studies report directly patients define quality provide overview health plans hospitals physicians health care general currently viewed patients assess whether patient health status demographic characteristics relate perceptions health care quality identify appropriately designed research needed aim find patients want need experience health care professionals however wellmotivated believe need get patients eyes 23