Gillian S. Gremmels|Karen Shostrom Lehmann
Assessment of Student Learning from Reference Service
Wartburg College|Davidson College
least 20 years librarians evaluating quality reference service higher education grappling assessment twoyear study sought bring together two strands 1 compare students selfreport learned reference encounter librarians statement taught 2 test whether students perceived link information literacy content taught class study found students understand reference instructional activity made desired links twothirds time especially librarian teaching use tools