Brian M Galla, Jeffrey J Wood, Eli Tsukayama, Kim Har, Angela W Chiu, David A Langer
A longitudinal multilevel model analysis of the within-person and between-person effect of effortful engagement and academic self-efficacy on academic performance
Journal of school psychology
covid19 pandemic accelerated shift toward digital provision many public services including health social care public administration financial leisure services covid19 services including test appointments results vaccination appointments primarily delivered digital channels public many social cultural economic activities appointments ticket bookings tax utility payments shopping etc transitioned webbased platforms use webbased public services individuals must digitally included influenced 3 main factors access whether individuals access internet ability requisite skills confidence participate web affordability ability pay infrastructure equipment data packages many older adults especially aged 75 years still digitally excluded study aims explore views adults aged 75 years accessing public services digitally conducted semistructured qualitative interviews variety adults aged 75 years residing greater manchester united kingdom also interviewed community support workers thematic analysis used identify key themes data overall 24 older adults mean age 81 sd 454 1424 58 female 2324 96 white british 1824 75 digitally engaged extent 2 support workers participated total five themes identified key understanding issues around motivation engagement participation 1 initial motivation participate digitallyfor example maintaining social connections gaining skills able connect family friends 2 narrow use restricted activity webundertaking limited tasks web modified manner example limited use webbased public services selected use specific services checking never transferring funds webbased banking 3 impact digital participation wellbeingchoosing go shops general practitioners surgery get house get exercise 4 last generationrespondents feeling generational barriers adapting new technology change 5 making digital accessibleunderstanding support needed keep engaged web transition toward greater digitalization public services crucial incorporate perspectives older people failing risks excluding accessing services greatly rely need