John Green|Zoe McDowall|Henry W W Potts
Does Choose &amp; Book fail to deliver the expected choice to patients? A survey of patients' experience of outpatient appointment booking
Hillingdon Hospital|Hillingdon Hospital|University College London
choose book central part uk government patient choice agenda seeks provide patients choice time date place first outpatient appointment done use computerised booking system 2004 pilot study choose book formally launched january 2006 first study patient experience choose book since thena questionnaire survey reported experience choice time data place appointment carried national health service hospital london 104 patients first outpatient appointment completed questionnaire consisting consecutive series patients referred choose book sample referred conventional booking systemamong choose book patients 66 3147 95 ci 52 78 reported given choice appointment date 66 3147 95 ci 52 78 reported given choice appointment time 86 3743 95 ci 74 94 reported given choice fewer four hospitals total 32 1547 95 ci 20 46 reported given choice hospitalin study patients experience degree choice choose book designed deliver