Zachary Predmore|Elizabeth Röth|Joshua Breslau|Shira H. Fischer|Lori Uscher?Pines
Assessment of Patient Preferences for Telehealth in Post–COVID-19 Pandemic Health Care
RAND Corporation|RAND Corporation|RAND Corporation|RAND Corporation|RAND Corporation
telehealth use greatly increased 2020 first year covid19 pandemic patient preferences telehealth inperson care important factor defining role telehealth postpandemic worldto ascertain patient preferences video visits ongoing covid19 public health emergency identify patient perceptions value video visits role outofpocket cost changing patient preference visit modalitythis survey study conducted using nationally representative sample adult members rand american life panel data obtained american life panel omnibus survey fielded march 8 19 2021preferences video visits vs inperson care analyzed survey first question participants baseline preference inperson video visit nonemergency health issue second question entailed choosing preferred visit modality cost 30 another modality cost 10 questions also involved demographic characteristics experience video visits willingness use video visits preferences amount telehealth use covid19 pandemica total 2080 3391 sampled panel members completed survey participation rate 613 participants weighted sample mean se age 511 067 years primarily women 1079 519 participants 665 preferred least video visits future faced choice inperson video visit health care encounter could conducted either way half respondents 530 preferred inperson visit among initially preferred inperson visit outofpocket costs factor 498 still preferred inperson care 235 switched video visit confronted higher relative costs inperson care contrast among initially preferred video visit 189 still preferred video visit 617 switched inperson visit confronted higher relative costs video visitsthis survey study found participants generally willing use video visits preferred inperson care preferred video visits sensitive paying outofpocket cost results suggest understanding patient preferences help identify telehealths role future health care delivery