Florentina Kurniasari|Ardi Gunardi|Farica Perdana Putri|Andy Firmansyah
The role of financial technology to increase financial inclusion in Indonesia
Multimedia Nusantara University|Universitas Pasundan|Multimedia Nusantara University|Multimedia Nusantara University
growth digital technologies changed way financial transactions even though transaction value financial technology 2018 grew 24 financial inclusion rate indonesia still low 64 unbanked aim study analyze factors growing digital technology influence customer decisions choosing financial technology services using customer knowledge intervening variable growing digital technology measured using social networking regulatory services financial service facilities variables sample research focused microsegment customers located java island statistical data analyzed using algorithm pls results show customer decision choosing financial technology services strongly influenced customer knowledge customer knowledge formed information gathered social network formal assurance government financial service facilities financial inclusivity study recommends need educate promote provide adequate information increase familiarity literacy rate regard financial technology study also recommends urgent clear government regulation protect interests customers industries