Janardhana Gundla Palli|Rajasekhar Mamilla
Students’ Opinions of Service Quality in the Field of Higher Education
Sri Venkateswara University|Sri Venkateswara University
study attempts examine relationship service quality dimensions level students satisfaction quality service provided terms reliability assurance tangibility empathy responsivenessin public well private sector quality education important factor considered attracting retaining students want get higher educationselfadministered questionnaire used study collect related data establish relationship service quality students satisfaction higher education institutionsthe sample consisted 65 arts students 20 science students 35 management studentsamong 62 male 58 femalethe results show students satisfied services terms reliability assurance tangibility empathy much satisfied responsivenessthe study revealed respondents studied self supporting course satisfied respondents studied different coursesin overall satisfaction female respondents satisfied service quality attributes sv university male respondentsrecommendations made guidelines future research also provided