Burt Perrin
Effective Use and Misuse of Performance Measurement
performance measurementpm range widely touted new way providing focus results public programs current discussion pm little recognition previous pm attempts failed live billing article identifies fallacies logic pm provides examples ways pm routinely misused result performance measures frequently irrelevantor worse used isolation invariably reward encourage wrong activities result less rather attention outcome quality article also identifies strategies effective use pms particular identifies pms useful monitoring purposes raising questions identifying areas requiring management attention pms appropriate assessing outcomes determining future directions resource allocation however one important component comprehensive evaluation strategy