Azuka C. Oparah|Ehijie Enato|Obehi Aituaje Akoria
Assessment of patient satisfaction with pharmaceutical services in a Nigerian teaching hospital
University of Benin|University of Benin|University of Benin
abstract objective assess patients satisfaction pharmaceutical services using anideal referent model explore validity existing patient satisfaction instrument method crosssectional survey conducted sample 500 outpatients recruited consecutively university benin teaching hospital nigeria selfcompletion questionnaire employed likerttype scale used data used calculate scores scale ranged 20 100 assumed midpoint 60 descriptive statistics sample characteristics questionnaire items computed including means standard deviations frequency distributions varimax rotation kaiser normalisation employed principal factor analysis students ttest oneway anova used inferential statistics key findings instrument reliability determined 09641 comparable reference study nearly half patients 46 rated amount time pharmacist offered spend poor onethird rated promptness prescription service poor 49 felt satisfied pharmaceutical services overall pharmacy services received satisfaction rating 56042449 midpoint perceived satisfaction significantly higher friendly explanation managing therapy t3916 pamplt00001 conclusion study provides evidence patients experience low satisfaction current pharmaceutical services study hospital sociodemographic characteristics patients associated level satisfaction confirm validity patient satisfaction questionnaire nigerian practice setting