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Development of digitalization mechanism of institute of financial ombudsman on example of Ukraine
object research problem rights violation consumers financial servicesthe institute financial ombudsman important functionthis person successfully performs function settling disputes many countries around worldthe authors developed mechanism digitalization institute financial ombudsman help resolving disputes preventing special electronic platform financial ombudsman would optimize cooperation consumers financial services ombudsmanthis model interaction mediator especially useful pandemic covid19 particularlets believe process appealing financial ombudsman electronic systems submitting receiving information ensure efficiency service delivery equal access procedure consultation protection segments populationanalytical review consumer protection violations carried based statistical data ukraine proposal introduce mechanism financial ombudsman digitalization quite simple universal implementation many countriesstatistics complaints violations provision financial services banking nonbanking financial sectors indicate need pay attention simplifying citizens appeals regulatorthe authors survey young people confirmed low level trust banking nonbanking financial market institutionsit important mediator actively participates stage appealing disputes also preventing form dialogue consumer implementation rights obligations partiesthis ensure high level financial inclusion increase public confidence financial sector well level financial literacy population