Mercy Samuel|Gayatri Doctor|Perez Christian|Manvita Baradi
Drivers and barriers to e-government adoption in Indian cities
CEPT University|CEPT University|CEPT University|CEPT University
paper aims understand awareness adoption levels egovernment services identify drivers barriers adoption egovernment services developing country technology adoption model synthesized based study existent literature empirically tested using field data primary surveys four indian cities using suitable sampling strategy fulfilling objectives approach also included capturing citizens responses awareness online services usage satisfaction select services different modes perception egovernment services understand citizens perspectives egovernment adoption primary finding study identifies drivers barriers adoption context developing country study limited four cities india technology adoption models require separate testing different cultural contexts study findings immense relevance policy makers implementers strategize mechanisms increasing usage e governance thereby making urban governance efficient transparent research conceptual base theory planned behavior technology adoption model derive theoretical framework e government adoption proposed technology adoption model introduces preference critical factor influencing egovernment adoption contrast previously known models