Lindsey M Philpot, Priya Ramar, Daniel L Roellinger, Jane W Njeru, Jon O Ebbert
Individual Level Digital Determinants of Health and Technology Acceptance of Patient Portals: A Cross-Sectional Assessment
JMIR formative research
although information communication technology ict great potential help older adults cope challenges associated aging intended benefits ict always realized population due access barriers low digital literacy covid19 pandemic numerous tech support initiatives older adults got underway however evaluation effectiveness initiatives less common research partnered large multiservice organization new york city gave groups clients ict devices unlimited broadband access technology training response covid19 lockdowns study investigates older adults experiences ict ict support services better inform existing emerging tech support older adults beyond pandemic data obtained intervieweradministered surveys 35 older adult recipients ict devices connectivity training new york city average age 74 years range 5590 years group diverse regarding raceethnicity black 29 latino 19 white 43 low incomes surveys consisted multiplechoice items openended responses study found one size fit comes ict training support older adults connection devices services tech support led degree ict adoption newly learned skills always lead expanded device usage readily available tech support training support guarantee service utilization success tech services related ones preexisting ict competence study concludes customized training based individuals skills rather age needed tech support training start understanding individuals interests incorporate tech education help users identify wide range existing emerging online services meet needs service organizations consider including assessment ict access use skills standard intake protocols ensure effective service delivery