Sohail Agha|Asif Mahbub Karim|Asma Balal|Stephen Sosler
The impact of a reproductive health franchise on client satisfaction in rural Nepal
Tulane University|John Snow (United States)|Centers for Disease Control and Prevention
study evaluates impact nurse paramedic reproductive health franchise rural nepal client satisfaction utilization services quasiexperimental study design baseline followup measurements nonequivalent control groups used assess effects intervention study collected data exit interviews male female clients clinics household interviews married women assessment covers projects performance year actual implementation client satisfaction quality services increased across range indicators intervention clinics control clinics overall satisfaction services also increased intervention clinics control clinics consistent changes loyalty increased among clients franchised clinics analysis showed positive relationship client satisfaction loyalty although projects implementation examined relatively short period time appears net positive effect intervention obtaining family planning products medical storespharmacies study shows franchising reproductive health services increases providers interest delivering better quality services rural areas developing country