Natalie Helbig|J. Ramón Gil-García|Enrico Ferro
Understanding the complexity of electronic government: Implications from the digital divide literature
University at Albany, State University of New York|Centro de Investigación y Docencia Económicas|Istituto Superiore Mario Boella
theoretically practically egovernment digital divide intertwined social phenomena using sophisticated information technologies government little social value citizens able use services interact political processes meaningful ways similarly understanding development use government without incorporating demand perspective would potentially lead partial explanations complex social reality article argues studies egovernment digital divide relatively disconnected research areas important parallels potential intersections parallels may useful understanding egovernment projects policies comprehensive way consequently developing effective digital strategies paper reviews trajectories egovernment digital divide research suggests potential implications drawn digital divide literature egovernment research practice including model theory development understanding users determinants demand