Pascal Jean?Pierre|Kevin Fiscella|Paul Winters|Douglas M. Post|Kristen J. Wells|June M. McKoy|Tracy A. Battaglia|Melissa A. Simon|Kristin Kilbourn
Psychometric development and reliability analysis of a patient satisfaction with interpersonal relationship with navigator measure: a multi?site patient navigation research program study
Sylvester Comprehensive Cancer Center|University of Miami|University of Rochester Medical Center|University of Rochester Medical Center|The Ohio State University|Florida College|University of South Florida|Northwestern University|Northwestern University|University of Colorado Denver
abstract background patient navigation pn method addressing racialethnic socioeconomically based disparities cancerrelated care patient navigators provide logistic emotional support underserved patients facilitate successful completion diagnostic treatment care yet little known patient satisfaction relationship navigator due dearth instruments measuring satisfaction objective objective study validate patient satisfaction interpersonal relationship navigator psni measure patients undergoing diagnostic andor therapeutic cancer care methods administered psni 783 participants nine different sites national cancer institute sponsored patient navigation research program evaluated latent structure internal consistency psni using principal components analysis pca cronbach coefficient alpha respectively used correlation analyses examine divergence convergence psni patient satisfaction cancerrelated care pscc rapid estimate adult literacy medicine realm long form patients demographics results pca revealed coherent set items explicates 766 variance psni reliability assessment revealed high internal consistency ranging 095 096 psni good face validity well convergent divergent validities indicated moderate correlations score pscc p lt 00001 nonsignificant correlations primary language marital status scores realm long form p gt 005 conclusion psni valid suitable measure satisfaction patient navigator present sample copyright 2011 john wiley amp sons ltd