Catherine Collins|Dimitrios Buhalis|Mike Peters
Enhancing SMTEs' business performance through the Internet and e?learning platforms
University of Surrey|Universität Innsbruck|University of Surrey|Universität Innsbruck|University of Surrey|Universität Innsbruck
online learning elearning systems help deliver ict training small mediumsized tourist enterprises smtessmtes need maintain understand importance utilising new information technologies dynamically incorporate training education overall strategy via online learningthey need innovative adopt systems allow explore potentialthis paper investigates smtes european hotel sector utilisation internet perception online learning systemsthe paper also aims demonstrate smtes training imperative icts enable improve inventory management strengthen marketing communications strategies develop internal business processesthe paper demonstrates course ict skills assist smtes developmentthe survey demonstrates smtes utilising information technology business full potentialthey primarily see internet mechanism promoting hotel rather training interintraorganisational ecommerce purposesrespondents recognised integrating technology training become management challenge future present considered priority many smteshowever respondents identify highest preference content incorporated online course modules ict trends issuestherefore concluded smtes willing engage online learning ability smtes embracing elearning become crucial determinants success