Blessing Mbatha
Mapping and auditing digital literacy of civil servants in selected South African government departments
University of South Africa
digital technology becomes ubiquitous workers increasingly need appropriate set ofdigital skills access process information using digital systems tools hence aimof study map audit digital literacy civil servants selected south africangovernment departments kwazulunatal kzn survey four government departmentsconsidered central service delivery targeted obtain representative sample asystematic sampling method applied data analysed using spss statistical analysisprogramme results suggested enough done equip civil servants thedigital literacy skills require improve service delivery technology changes theneed training new technologies developing digital literacy workplace definite wayfor businesses organisations increase work productivity creativity importantto note digital literacy essential requirement effective optimal participation theworlds economy digital era going disappear need education respondto growing digital tide rapidly increasing digitally literate workforce crucial governmentis serious improving work productivity creativity public sector