Debra Roter|Richard M. Frankel|Judith A. Hall|David Sluyter
The Expression of Emotion Through Nonverbal Behavior in Medical Visits. Mechanisms and Outcomes
Johns Hopkins University|Regenstrief Institute|Richard L. Roudebush VA Medical Center|Indiana University – Purdue University Indianapolis|Northeastern University|Fetzer Institute
relationshipcentered care reflects knowing feeling knowledge physician patient bring respective domains expertise physicians patients experience expression perception emotions medical encounter processes conveyed reciprocated care process verbal nonverbal communication suggest emotional context care especially related nonverbal communication emotionrelated communication skills including sending receiving nonverbal messages emotional selfawareness critical elements highquality care although nonverbal behavior received far less study care processes current review argues holds significance therapeutic relationship influences important outcomes including satisfaction adherence clinical outcomes care