Arpan Kumar Kar
What Affects Usage Satisfaction in Mobile Payments? Modelling User Generated Content to Develop the “Digital Service Usage Satisfaction Model”
Indian Institute of Technology Delhi
mobile payment services become increasingly important daily lives india due multiple planned unplanned events objective study identify determinants usage satisfaction mobile payments could enhance service adoption digital service usage satisfaction model proposed validated combining technology adoption service science literature first data extracted twitter based hashtags keywords using sentiment mining topic modelling large volumes text analysed network science also used identifying clusters among associated topics using content analysis methodology theoretical model developed based literature finally using multiple regression analysis validated proposed model study establishes cost usefulness trust social influence credibility information privacy responsiveness factors important increase usage satisfaction mobile payments services also methodologically endeavour validate new approach uses social media data developing inferential theoretical model