Christine W. Duclos|Mary Eichler|Lucie Taylor|Javán Quintela|Deborah S. Main|Wilson Pace|Elizabeth W. Staton
Patient perspectives of patient–provider communication after adverse events
University of Colorado Denver
explore patient perceptions patientprovider communication actual adverse medical event prior patient error studies rarely based real situationswe conducted four patient focus groups using semistructured guide analyzed transcripts using editing approach identify themesthree sites coloradoparticipants recruited statewide postinjury program purposeful sampling began patients geographic location contacted every patient 50 twentytwo patients initially agreed participate 16 adults participated representing 13 casescomplex issues processes involved resolution attempts effective communication important factor whether professional relationships continued adverse event communication nature quality influenced whether patients defined event honest mistake error two types trauma physical emotional expected found third financial uncovered proved cases salient factor influencing patients subsequent actions caring honest quick personal repeated provider responses linked patient satisfactionprovider communication timeliness quality important influences patients responses adverse events confronting adverse medical event collaboratively helped patients providers patients emotional physical financial trauma minimized anger frustration commonly experienced health organizations providers investigators policymakers consider patient experience developing provider training evaluating processes patient resolution