Reem Alansari, Pei-Wen Lim, Subha Ramani, Janice C Palaganas
What do you think of when you hear the word 'feedback'? A reflective thematic analysis study of interviews
The clinical teacher
working ehealth requires health care organizations make structural changes way work organizational structure process must adjusted provide highquality care study followup study systematic literature review optimally organizing hybrid health care ehealth face face using donabedian structureprocessoutcome spo framework translate findings modus operandi health care organizations study aimed develop spobased quality assessment model organizing hybrid health care using accompanying selfassessment questionnaire health care organizations use model questionnaire manage improve hybrid health care concept mapping used enrich validate evidencebased knowledge literature review using practicebased knowledge experts first brainstorming conducted participants listed factors contributed effective organization hybrid health care associated outcomes data brainstorming phase combined data literature study duplicates removed next participants rated factors importance measurability grouped clusters finally using multivariate statistical analysis multidimensional scaling hierarchical cluster analysis group interpretation spobased quality management model accompanying questionnaire constructed participants n39 familiar ehealth health care professionals managers researchers patients ehealth suppliers brainstorming literature review resulted list 314 factors removing duplicates 78 factors remained using multivariate statistical analyses group interpretations quality management model questionnaire incorporating 8 clusters 33 factors developed 8 clusters included following vision strategy organization quality information technology infrastructure systems quality ehealth application providing support health care professionals skills knowledge attitude health care professionals attentiveness patient patient outcomes learning system spo categories positioned overarching themes emphasize interrelations clusters finally proposal made use selfassessment questionnaire practice allowing measurement quality factor quality hybrid care determined organizational technological process personal factors 33 important factors clustered quality management model selfassessment questionnaire called hybrid health care quality assessment model visualizes interrelations factors using questionnaire factor assessed determine effectively organized developed time health care organizations use hybrid health care quality assessment identify improvement opportunities solid sustainable hybrid health care