Khaled Falah Al-Rasheedi|Mohammed Al-Mohaithef|Hanan H. Edrees|C. Sujatha
The Association Between Wait Times and Patient Satisfaction: Findings From Primary Health Centers in the Kingdom of Saudi Arabia
Ministry of Health|Saudi Electronic University|Saudi Electronic University|Johns Hopkins University|Saudi Electronic University
doubt longer wait times affect patient care patients willingness seek healthcare services disrupt continuity treatment care also negatively impacts patient outcomes past years concept patient satisfaction become vital component assessing delivery efficiency care patient satisfaction performance indicator measures extent patient content satisfied level care provided healthcare institutions providers therefore research examined association wait times patient satisfaction selected primary healthcare centers al qassim region kingdom saudi arabiaa patient satisfaction questionnaire administered 850 patients collected patient perceptions delivery care healthcare centers al qassim city outcome measures included wait times registration payment seeing physician performing radiation assays dispensing medicationsthe response rate 7294 n 620 study found 2790 participants stated wait time see physician ranged 21 30 minutes overall patients mainly dissatisfied wait times relation medication dispensation vital signs measurement dental consultations radiological investigation study found positive association patient satisfaction education marital status job significant regression equation established patient satisfaction agegroup literacythe study advocated need recent technology sufficient staffing patientcentered friendly methods reduce wait times