Gareth W. Young|Rob Kitchin|Jeneen Naji
Building City Dashboards for Different Types of Users
National University of Ireland, Maynooth|National University of Ireland, Maynooth|National University of Ireland, Maynooth
city dashboard websites common modality bringing opengovernment philosophies public domainyet little research concerning optimum design city dashboards takes account users expectations skillsindeed minimal exploration usercentered design ucd improve usability utility smart city technologies generalthis study sought conduct user evaluation analysis inform ucd approach city dashboardsinterviews different types users conducted applied protocol analysis gain insight user perspectives experiences city dashboardsalong critical incident technique procedures interaction data critical significance user collected content analysis conductedthese qualitative data used determine representations users identified observed behaviors attitudes needs goalstargetedscope user experience personas design process constructed represent build empathy towards three potential users city dashboard systems novices endusers advanced usersthe collected user requirements personas formulated underpinning redesign existing city dashboard