interactions, such as whether a help desk agent actually used the Forethought systems recommendations, and whether the end
customer was satisﬁed with that answer.
“Ultimately, it’s about creating a system of intelligence,” he says. To set up a customer service operation today, companies hire
agents and arm them with customer data from traditional systems of record. “In 10 years, the ﬁrst thing companies will do is AI to
build a system on top of that proprietary data. So a help desk agent could simply ask ‘what was that interaction we had with Deon a
few weeks ago?’”
Emerging AI Trend #4: Think bigger
No technology in history has taken off as fast as generative AI—not search, not the smartphone, and not social media.
Unsurprisingly, the level of competition has risen just as fast.
As of May 2023, Dealroom counted more than 250 generative AI startups, and tech’s giants are focusing on the technology like
4 Trends for AI Startups and Generative AI Companies