Invest in regular upskilling

Prioritize building a responsible
AI program

Comfort levels with technology play 
a key role

The more regularly employees use AI 
and generative AI, the more clearly 
they recognize its beneﬁts—as well 
as its limitations and risks

Training is essential and must be 
done continuously

Given how swiftly technology evolves, 
organizations cannot treat upskilling 
as a one-oﬀ eﬀort; they must invest 
in training to help employees adapt 
to the ways AI will change their jobs 

The responsible use of AI is paramount

Employees want reassurance that 
their organizations are approaching AI 
and generative AI ethically, and 
leaders want to be in a position to 
help frame emerging AI regulations

Source: BCG analysis.

Role in the
company

Survey 
parameters
12,898

respondents

21%

28%

51%

Frontline employees
Managers
Leaders

Number of respondents by country/region

Canada

US

UK Netherlands

Germany
Italy

France
Spain

Japan

India

Middle
East

Brazil
AI at Work- What People Are Saying 