The organisation reports that it has recently seen a significant rise in the number of complaints and some of these involve modem connections being redirected, unbeknown to the users.
complaints from users rose as they known about the redirects 
( z1 rise :ARG1 ( z2 complain :ARG0 ( z3 person :ARG0-of ( z4 use ) ) ) :time ( z5 know :ARG0 z3 :ARG1 ( z6 redirect ) ) )