The organisation reports that it has recently seen a significant rise in the number of complaints and some of these involve modem connections being redirected, unbeknown to the users.
Users weren't aware of the modem connections being redirected but some now know and are complaining.
( z1 contrast :ARG1 ( z2 realize :polarity - :ARG0 ( z3 person :ARG0-of ( z4 use ) ) :ARG1 ( z5 redirect :ARG1 ( z6 connection :mod ( z7 modem ) ) ) ) )