PAIR: Prompt-Aware margIn Ranking for Counselor Reflection Scoring in Motivational Interviewing
Counselor reflection is a core verbal skill used by mental health counselors to express understanding and affirmation of the client′s experience and concerns. In this paper, we propose a system for the analysis of counselor reflections. Specifically, our system takes as input one dialog turn containing a client prompt and a counselor response, and outputs a score indicating the level of reflection in the counselor response. We compile a dataset consisting of different levels of reflective listening skills, and propose the Prompt-Aware margIn Ranking (PAIR) framework that contrasts positive and negative prompt and response pairs using specially designed multi-gap and prompt-aware margin ranking losses. Through empirical evaluations and deployment of our system in a real-life educational environment, we show that our analysis model outperforms several baselines on different metrics, and can be used to provide useful feedback to counseling trainees.