Argument Mining for Review Helpfulness Prediction
The importance of reliably determining the helpfulness of product reviews is rising as both helpful and unhelpful reviews continue to accumulate on e-commerce websites. And argumentational features---such as the structure of arguments and the types of underlying elementary units---have shown to be promising indicators of product review helpfulness. However, their adoption has been limited due to the lack of sufficient resources and large-scale experiments investigating their utility. To this end, we present the AMazon Argument Mining (AM$^2$) corpus---a corpus of 878 Amazon reviews on headphones annotated according to a theoretical argumentation model designed to evaluate argument quality.Experiments show that employing argumentational features leads to statistically significant improvements over the state-of-the-art review helpfulness predictors under both text-only and text-and-image settings.