"At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management
<|reference_start|>"At the end of the day, I am accountable": Gig Workers' Self-Tracking for Multi-Dimensional Accountability Management: Tracking is inherent in and central to the gig economy. Platforms track gig workers' performance through metrics such as acceptance rate and punctuality, while gig workers themselves engage in self-tracking. Although prior research has extensively examined how gig platforms track workers through metrics -- with some studies briefly acknowledging the phenomenon of self-tracking among workers -- there is a dearth of studies that explore how and why gig workers track themselves. To address this, we conducted 25 semi-structured interviews, revealing how gig workers self-tracking to manage accountabilities to themselves and external entities across three identities: the holistic self, the entrepreneurial self, and the platformized self. We connect our findings to neoliberalism, through which we contextualize gig workers' self-accountability and the invisible labor of self-tracking. We further discuss how self-tracking mitigates information and power asymmetries in gig work and offer design implications to support gig workers' multi-dimensional self-tracking.<|reference_end|>
@article{hernandez2024"at,
    title={"At the end of the day, I am accountable": Gig Workers' Self-Tracking
  for Multi-Dimensional Accountability Management},
    author={Rie Helene Hernandez, Qiurong Song, Yubo Kou, Xinning Gui},
    journal={arXiv preprint arXiv:2403.19436},
    year={2024},
    archivePrefix={arXiv},
    eprint={2403.19436},
    primaryClass={cs.HC}
}