Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools
<|reference_start|>Saharaline: A Collective Social Support Intervention for Teachers in Low-Income Indian Schools: This paper presents Saharaline, an intervention designed to provide collective social support for teachers in low-income schools. Implemented as a WhatsApp-based helpline, Saharaline enables teachers to reach out for personalized, long-term assistance with a wide range of problems and stressors, including pedagogical, emotional, and technological challenges. Depending on the support needed, teachers' requests are routed to appropriate domain experts -- staff employed by educational non-profit organizations who understand teachers' on-the-ground realities -- who offer localized and contextualized assistance. Via a three-month exploratory deployment with 28 teachers in India, we show how Saharaline's design enabled a collective of diverse education experts to craft and deliver localized solutions that teachers could incorporate into their practice. We conclude by reflecting on the efficacy of our intervention in low-resource work contexts and provide recommendations to enhance collective social support interventions similar to Saharaline.<|reference_end|>
@article{varanasi2024saharaline:,
    title={Saharaline: A Collective Social Support Intervention for Teachers in
  Low-Income Indian Schools},
    author={Rama Adithya Varanasi, Aditya Vashistha, Nicola Dell},
    journal={ACM Conference on Human Factors in Computing Systems (CHI2024)},
    year={2024},
    doi={10.1145/3613904.3642617},
    archivePrefix={arXiv},
    eprint={2402.14292},
    primaryClass={cs.HC}
}