Coimagining the Future of Voice Assistants with Cultural Sensitivity
<|reference_start|>Coimagining the Future of Voice Assistants with Cultural Sensitivity: Voice assistants (VAs) are becoming a feature of our everyday life. Yet, the user experience (UX) is often limited, leading to underuse, disengagement, and abandonment. Co-designing interactions for VAs with potential end-users can be useful. Crowdsourcing this process online and anonymously may add value. However, most work has been done in the English-speaking West on dialogue data sets. We must be sensitive to cultural differences in language, social interactions, and attitudes towards technology. Our aims were to explore the value of co-designing VAs in the non-Western context of Japan and demonstrate the necessity of cultural sensitivity. We conducted an online elicitation study (N = 135) where Americans (n = 64) and Japanese people (n = 71) imagined dialogues (N = 282) and activities (N = 73) with future VAs. We discuss the implications for coimagining interactions with future VAs, offer design guidelines for the Japanese and English-speaking US contexts, and suggest opportunities for cultural plurality in VA design and scholarship.<|reference_end|>
@article{seaborn2024coimagining,
    title={Coimagining the Future of Voice Assistants with Cultural Sensitivity},
    author={Katie Seaborn, Yuto Sawa, Mizuki Watanabe},
    journal={Human Behavior and Emerging Technologies, vol. 2024, Article ID
  3238737, 21 pages, 2024},
    year={2024},
    doi={10.1155/2024/3238737},
    archivePrefix={arXiv},
    eprint={2403.17599},
    primaryClass={cs.HC cs.CL cs.CY}
}