A Systematic Review of Business Process Improvement: Achievements and Potentials in Combining Concepts from Operations Research and Business Process Management
<|reference_start|>A Systematic Review of Business Process Improvement: Achievements and Potentials in Combining Concepts from Operations Research and Business Process Management: Business Process Management and Operations Research are two research fields that both aim to enhance value creation in organizations. While Business Process Management has historically emphasized on providing precise models, Operations Research has focused on constructing tractable models and their solutions. This systematic literature review identifies and analyzes work that uses combined concepts from both disciplines. In particular, it analyzes how business process models have been conceptualized as mathematical models and which optimization techniques have been applied to these models. Results indicate a strong focus on resource allocation and scheduling problems. Current approaches often lack support of the stochastic nature of many problems, and do only sparsely use information from process models or from event logs, such as resource-related information or information from the data perspective.<|reference_end|>
@article{kunkler2024a,
    title={A Systematic Review of Business Process Improvement: Achievements and
  Potentials in Combining Concepts from Operations Research and Business
  Process Management},
    author={Michel Kunkler, Felix Schumann, Stefanie Rinderle-Ma},
    journal={arXiv preprint arXiv:2409.01276},
    year={2024},
    archivePrefix={arXiv},
    eprint={2409.01276},
    primaryClass={cs.SE}
}