On the use of expectations for detecting and repairing human-machine miscommunication
<|reference_start|>On the use of expectations for detecting and repairing human-machine miscommunication: In this paper I describe how miscommunication problems are dealt with in the spoken language system DIALOGOS. The dialogue module of the system exploits dialogic expectations in a twofold way: to model what future user utterance might be about (predictions), and to account how the user's next utterance may be related to previous ones in the ongoing interaction (pragmatic-based expectations). The analysis starts from the hypothesis that the occurrence of miscommunication is concomitant with two pragmatic phenomena: the deviation of the user from the expected behaviour and the generation of a conversational implicature. A preliminary evaluation of a large amount of interactions between subjects and DIALOGOS shows that the system performance is enhanced by the uses of both predictions and pragmatic-based expectations.<|reference_end|>
@article{danieli1997on,
    title={On the use of expectations for detecting and repairing human-machine
  miscommunication},
    author={Morena Danieli (CSELT - Turin, Italy)},
    journal={Proceedings of AAAI-96 Workshop on Detecting, Preventing, and
  Repairing Human-Machine Miscommunications, Portland, OR, pp. 87-93},
    year={1997},
    archivePrefix={arXiv},
    eprint={cmp-lg/9711008},
    primaryClass={cmp-lg cs.CL}
}