Qualitative Approaches to Voice UX
<|reference_start|>Qualitative Approaches to Voice UX: Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.<|reference_end|>
@article{seaborn2024qualitative,
    title={Qualitative Approaches to Voice UX},
    author={Katie Seaborn, Jacqueline Urakami, Peter Pennefather, Norihisa P.
  Miyake},
    journal={ACM Computing Surveys (2024)},
    year={2024},
    doi={10.1145/3658666},
    archivePrefix={arXiv},
    eprint={2404.14736},
    primaryClass={cs.HC cs.AI cs.CL cs.CY cs.SD eess.AS}
}