Cues and control in Expert-Client Dialogues
<|reference_start|>Cues and control in Expert-Client Dialogues: We conducted an empirical analysis into the relation between control and discourse structure. We applied control criteria to four dialogues and identified 3 levels of discourse structure. We investigated the mechanism for changing control between these structures and found that utterance type and not cue words predicted shifts of control. Participants used certain types of signals when discourse goals were proceeding successfully but resorted to interruptions when they were not.<|reference_end|>
@article{whittaker1995cues,
    title={Cues and control in Expert-Client Dialogues},
    author={Steve Whittaker (Hewlett Packard Laboratories), Phil Stenton (Hewlett
  Packard Laboratories)},
    journal={Proceedings of the 26th Annual Meeting of the Association of
  Computational Linguistics, 1988},
    year={1995},
    archivePrefix={arXiv},
    eprint={cmp-lg/9504006},
    primaryClass={cmp-lg cs.CL}
}