Perceived Usability of Collaborative Modeling Tools
<|reference_start|>Perceived Usability of Collaborative Modeling Tools: Context: Online collaborative creation of models is becoming commonplace. Collaborative modeling using chatbots and natural language may lower the barriers to modeling for users from different domains. Objective: We compare the perceived usability of two similarly online collaborative modeling tools, the SOCIO chatbot and the Creately web-based tool. Method: We conducted a crossover experiment with 66 participants. The evaluation instrument was based on the System Usability Scale (SUS). We performed a quantitative and qualitative exploration, employing inferential statistics and thematic analysis. Results: The results indicate that chatbots enabling natural language communication enhance communication and collaboration efficiency and improve the user experience. Conclusion: Chatbots need to improve guidance and help for novices, but they appear beneficial for enhancing user experience.<|reference_end|>
@article{ren2024perceived,
    title={Perceived Usability of Collaborative Modeling Tools},
    author={Ranci Ren, John W. Castro, Santiago R. Acu~na, Oscar Dieste and
  Silvia T. Acu~na},
    journal={Journal of Systems and Software 205, 2023. p. 111807},
    year={2024},
    doi={10.1016/j.jss.2023.111807},
    archivePrefix={arXiv},
    eprint={2408.14088},
    primaryClass={cs.HC cs.SE}
}