Promoting Constructive Deliberation: Reframing for Receptiveness
<|reference_start|>Promoting Constructive Deliberation: Reframing for Receptiveness: To promote constructive discussion of controversial topics online, we propose automatic reframing of disagreeing responses to signal receptiveness to a preceding comment. Drawing on research from psychology, communications, and linguistics, we identify six strategies for reframing. We automatically reframe replies to comments according to each strategy, using a Reddit dataset. Through human-centered experiments, we find that the replies generated with our framework are perceived to be significantly more receptive than the original replies and a generic receptiveness baseline. We illustrate how transforming receptiveness, a particular social science construct, into a computational framework, can make LLM generations more aligned with human perceptions. We analyze and discuss the implications of our results, and highlight how a tool based on our framework might be used for more teachable and creative content moderation.<|reference_end|>
@article{kambhatla2024promoting,
    title={Promoting Constructive Deliberation: Reframing for Receptiveness},
    author={Gauri Kambhatla, Matthew Lease, Ashwin Rajadesingan},
    journal={arXiv preprint arXiv:2405.15067},
    year={2024},
    archivePrefix={arXiv},
    eprint={2405.15067},
    primaryClass={cs.CL}
}