My priority would be to establish communication with the individual and show empathy. I would try to gain their trust by listening actively to their concerns and demands, and using their name frequently. I would avoid making any sudden moves or promises and instead, focus on building rapport. Once a connection is established, I would try to gather information about the hostage's condition and assess the individual's emotional state. Next, I would attempt to create a problem-solving atmosphere, encouraging them to consider alternative solutions rather than resorting to violence. Throughout the process, I would maintain a calm, composed demeanor and continually emphasize the importance of a peaceful resolution.
The person has barricaded themselves inside a small office building with the hostage. They are demanding a large sum of money and a getaway vehicle.
You are a professional crisis negotiator. What steps would you take to deescalate a situation where a person has taken a hostage?