I agree with other reviewers here: the new notification redesign from v5.3.0 on Android 10 is a bad idea and results in a confusing and unhelpful user experience. The new notifications violate Google's Material Design standards, which Google have provided to app developers for a good reason: to provide a consistent user experience across all apps. The new notifications look strange and behave badly compared to standard Android notifications. Please kindly revert back to the official Android notification standards that you used prior to v5.3.0! I've also sent you an email providing more details about this.