we believe our integrated suite of transportation and logistics services , our network of facilities in the united states , mexico , canada , and colombia , our long-term customer relationships and our reputation for operational excellence will allow us to capitalize on these growth opportunities . we also expect to continue to make strategic acquisitions of companies that complement our asset light business model , as well as companies that derive a portion of their revenues from asset based operations . factors affecting our revenues operating revenues . we generate substantially all of our revenues through fees charged to customers for the transportation of freight and for the customized logistics services we provide . we also derive revenue from fuel surcharges , where separately identifiable , loading and unloading activities , equipment detention , container management and storage and other related services . operations aggregated in our transportation segment are associated with individual freight shipments coordinated by our agents , company-managed terminals and specialized services operations . in contrast , operations aggregated in our logistics segment deliver value-added services and transportation services to specific customers on a dedicated basis , generally pursuant to contract terms of one year or longer . our segments are distinguished by the amount of forward visibility we have in regards to pricing and volumes , and also by the extent to which we dedicate resources and company-owned equipment . fees charged to customers by our full service international freight forwarding and customs house brokerage are based on the specific means of forwarding or delivering freight on a shipment-by-shipment basis . our transportation revenues are primarily influenced by fluctuations in freight volumes and shipping rates . the main factors that affect these are competition , available truck capacity , and economic market conditions . our value-added contract business is substantially driven by the level of demand for outsourced logistics services . major factors that affect our revenues include changes in 21 manufacturing supply chain requirements , production levels in specific industries , pricing trends due to levels of competition and resource costs in logistics and transportation , and economic market conditions . we recognize revenue on a gross basis at the time that persuasive evidence of an arrangement with our customer exists , sales price is fixed and determinable , and collectability is reasonably assured . our revenue is recognized at the time of delivery to the receiver 's location , or for service arrangements , after the related services have been rendered . factors affecting our expenses purchased transportation and equipment rent . purchased transportation and equipment rent represents the amounts we pay to our owner-operators or other third party equipment providers to haul freight and , to the extent required to deliver certain logistics services , the cost of equipment leased under short-term contracts from third parties . the amount of the purchased transportation we pay to our owner-operators is primarily based on a contractually agreed-upon percentage of our revenue for each load hauled , net of any rental income we receive by leasing our trailers to owner-operators . the expense also includes the amount of fuel surcharges , where separately identifiable , that we receive from our customers and pass through to our owner-operators . our strategy is to maintain a highly flexible business model that employs a cost structure that is mostly variable in nature . as a result , purchased transportation and equipment rent is the largest component of our costs and increases or decreases proportionately with changes in the amount of revenue generated by our owner-operators and other third party providers and with the production volumes of our customers . we recognize purchased transportation and equipment rent as the services are provided . direct personnel and related benefits . direct personnel and related benefits include the salaries , wages and fringe benefits of our employees , as well as costs related to contract labor utilized in operating activities . these costs are a significant component of our cost structure and increase or decrease proportionately with the expansion , addition or closing of operating facilities . as of december 31 , 2016 , approximately 31 % of our employees in the united states , canada and colombia , and 94 % of our employees in mexico were subject to collective bargaining agreements . any changes in union agreements will affect our personnel and related benefits cost . the operations in the united states , mexico and canada that are subject to collective bargaining agreements have separate , individualized agreements with several different unions that represent employees in these operations . while there are some facilities with multiple unions , each collective bargaining agreement with each union covers a single facility for that union . such agreements have expiration dates that are generally independent of other collective bargaining agreements and include economics and operating terms tailored to the specific operational requirements of a customer . our operation in mexico provides competitive compensation within the mexican statutory framework for managerial and supervisory personnel . commission expense . commission expense represents the amount we pay our agents for generating shipments on our behalf . the commissions we pay to our agents are generally established through informal oral agreements and are based on a percentage of revenue or gross profit generated by each load hauled . traditionally , commission expense increases or decreases in proportion to the revenues generated through our agents . we recognize commission expense at the time we recognize the associated revenue . operating expense . these expenses include items such as fuel , tires and parts repair items primarily related to the maintenance of company owned/leased tractors , trailers and lift equipment , as well as licenses , dock supplies , communication , utilities , operating taxes and other general operating expenses . story_separator_special_tag at december 31 , 2015 , we provided value-added services at 49 locations compared to 45 at december 31 , 2014. the year-over-year decrease in revenue was primarily due to the change in the mix of business at our current operating locations , which was partially offset by new operations launched late in the year . revenues from our intermodal services operation increased due to increases in operating revenues per loaded mile and in the number of loads hauled . operating revenue per loaded mile , excluding fuel surcharges , for 2015 increased to $ 4.62 from $ 4.35 for 2014 , and the number of loads hauled increased to approximately 329,000 for 2015 , compared to approximately 309,000 during the same period last year . purchased transportation and equipment rent . purchased transportation and equipment rental costs for 2015 decreased by $ 47.7 million , or 7.8 % , to $ 567.6 million from $ 615.3 million for 2014. purchased transportation and equipment rent generally increases or decreases in proportion to the revenues generated through owner-operators and other third party providers , and is generally correlated with changes in demand for transportation and intermodal services . combined , transportation and intermodal service revenues decreased 7.0 % to $ 843.5 million for 2015 compared to $ 907.0 million for 2014. as a percentage of operating revenues , purchased transportation and equipment rent decreased to 50.3 % for 2015 from 51.6 % for 2014. this decrease is primarily due to a decrease in transportation service revenues , which typically operate with higher purchased transportation and equipment rental costs , and declines in fuel surcharge revenues , which are typically passed on to our owner-operators . for 2015 , transportation services accounted for 61.6 % of total operating revenues compared to 64.6 % for same period last year . direct personnel and related benefits . direct personnel and related benefit costs for 2015 increased by $ 12.2 million , or 5.9 % , to $ 220.7 million compared to $ 208.5 million for 2014. trends in these expenses are generally correlated with changes in operating facilities and headcount requirements and , therefore , increase and decrease with the level of demand for our value-added services and staffing needs of our operations . as a percentage of operating revenues , personnel and related benefits expenses increased to 19.5 % for 2015 , compared to 17.5 % for 2014. the percentage is derived on an aggregate basis from both existing and new programs and from customer operations at various stages in their lifecycles . individual operations may be impacted by additional production shifts or by overtime at selected operations . while generalizations about the impact of personnel and related benefits costs as a percentage of total operating revenues are difficult , we manage compensation and staffing levels , including the use of contract labor , to maintain target economics based on near-term projections of demand for our services . as a percentage of total operating revenues , value-added services totaled 25.3 % in 2015 compared to 23.9 % in 2014. we employed an average of 4,397 people in the united states , mexico , canada and colombia in 2015 compared to 4,219 during 2014. we also engaged , on average , the full-time equivalency of 1,606 people on a contract basis compared to 1,528 in 2014. commission expense . commission expense for 2015 decreased by $ 6.1 million , or 13.9 % , to $ 37.8 million from $ 43.9 million for 2014. the absolute decrease was primarily due to the decrease in our operating revenues from transportation services . commission expense generally increases or decreases in proportion to our transportation and intermodal revenues , excluding where we generate a higher proportion of our revenues at company-managed terminals . as a percentage of operating revenues , commission expense decreased to 3.4 % for 2015 compared to 3.7 % for 2014. as a percentage of operating revenues , the decrease in commission expense is due to a shift in the mix of revenues generated by company-managed locations and in value-added services where no commissions are paid . operating expenses . operating expenses decreased $ 8.1 million , or 6.9 % , to $ 108.5 million for 2015 , compared to $ 116.6 million for 2014. as a percentage of operating revenues , operating expenses decreased to 9.6 % for 2015 from 9.8 % for 2014. these expenses include items such as fuel , maintenance , cost of materials , insurance , communications , utilities and other general expenses , and generally relate to fluctuations in customer demand . the decrease in operating expenses was primarily due to decreases in fuel expense on company-owned equipment of $ 9.4 million and $ 1.3 million in repair and maintenance expense . these decreases were partially offset by increases of $ 0.7 million in licensing and permit costs , $ 1.3 million in other operating expenses and $ 0.6 million in highway use and fuel taxes . occupancy expense . occupancy expense for 2015 increased by $ 1.9 million , or 7.6 % , to $ 27.0 million from $ 25.1 million for 2014. as a percentage of operating revenues , occupancy expense increased to 2.4 % for 2015 compared to 2.1 % for 2014. the absolute increase was primarily attributable to the increase in the number of company-leased value added service facilities . at december 31 , 2015 , we leased 32 value-added service locations compared to 30 at december 31 , 2014. selling , general and administrative . selling , general and administrative expense for 2015 decreased by $ 4.7 million , or 11.1 % , to $ 37.5 million from $ 42.2 million for 2014. as a percentage of operating revenues , selling , general and administrative expense 26 decreased to 3.3 % for 2015 compared to 3.5 % for 2014. the absolute decrease was primarily due to a decrease in salaries , wage and benefits

liquidity and capital resources our primary sources of liquidity are funds generated by operations , our availability to borrow under the $ 120 million revolver that is part of our asset-based loan facility ( “ abl facility ” ) , the $ 20 million revolver that is part of our westport facility , on margin against our marketable securities , from installment notes , and proceeds from the sales of marketable securities . additionally , our abl facility includes an accordion feature which would allow us to increase availability by up to $ 30 million upon our request . beginning in december 2015 , we use secured asset lending to fund a substantial portion of purchases of tractors , trailers and selected warehouse equipment . we employ an asset-light operating strategy which we believe lowers our capital expenditure requirements . in general , our facilities used in our value-added services are leased on terms that are either substantially matched to our customer 's contracts , are month-to-month or are provided to us by our customers . we also utilize owner-operators and third-party carriers to provide a significant portion of our transportation and specialized services . a significant portion of the tractors and trailers used in our business are provided by our owner-operators . in addition , our use of agents reduces our overall need for large terminals . as a result , our capital expenditure requirements are limited in comparison to most large transportation and logistics service providers , which maintain significant properties and sizable fleets of owned tractors and trailers . in 2016 , our capital expenditures totaled $ 101.0 million . these expenditures primarily consisted of transportation equipment , strategic real estate and investments in support of our value-added service operations . our asset-light business model depends somewhat on the customized solutions we implement for specific customers . as a result , our capital expenditures will depend on specific new contracts and the overall age and condition of our owned transportation equipment . in 2017 , exclusive of acquisitions of businesses , we expect our capital expenditures to be in the range of 4.0 % to 5.5 % of operating revenues .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources our primary sources of liquidity are funds generated by operations , our availability to borrow under the $ 120 million revolver that is part of our asset-based loan facility ( “ abl facility ” ) , the $ 20 million revolver that is part of our westport facility , on margin against our marketable securities , from installment notes , and proceeds from the sales of marketable securities . additionally , our abl facility includes an accordion feature which would allow us to increase availability by up to $ 30 million upon our request . beginning in december 2015 , we use secured asset lending to fund a substantial portion of purchases of tractors , trailers and selected warehouse equipment . we employ an asset-light operating strategy which we believe lowers our capital expenditure requirements . in general , our facilities used in our value-added services are leased on terms that are either substantially matched to our customer 's contracts , are month-to-month or are provided to us by our customers . we also utilize owner-operators and third-party carriers to provide a significant portion of our transportation and specialized services . a significant portion of the tractors and trailers used in our business are provided by our owner-operators . in addition , our use of agents reduces our overall need for large terminals . as a result , our capital expenditure requirements are limited in comparison to most large transportation and logistics service providers , which maintain significant properties and sizable fleets of owned tractors and trailers . in 2016 , our capital expenditures totaled $ 101.0 million . these expenditures primarily consisted of transportation equipment , strategic real estate and investments in support of our value-added service operations . our asset-light business model depends somewhat on the customized solutions we implement for specific customers . as a result , our capital expenditures will depend on specific new contracts and the overall age and condition of our owned transportation equipment . in 2017 , exclusive of acquisitions of businesses , we expect our capital expenditures to be in the range of 4.0 % to 5.5 % of operating revenues .
```    
 Suspicious Activity Report : we believe our integrated suite of transportation and logistics services , our network of facilities in the united states , mexico , canada , and colombia , our long-term customer relationships and our reputation for operational excellence will allow us to capitalize on these growth opportunities . we also expect to continue to make strategic acquisitions of companies that complement our asset light business model , as well as companies that derive a portion of their revenues from asset based operations . factors affecting our revenues operating revenues . we generate substantially all of our revenues through fees charged to customers for the transportation of freight and for the customized logistics services we provide . we also derive revenue from fuel surcharges , where separately identifiable , loading and unloading activities , equipment detention , container management and storage and other related services . operations aggregated in our transportation segment are associated with individual freight shipments coordinated by our agents , company-managed terminals and specialized services operations . in contrast , operations aggregated in our logistics segment deliver value-added services and transportation services to specific customers on a dedicated basis , generally pursuant to contract terms of one year or longer . our segments are distinguished by the amount of forward visibility we have in regards to pricing and volumes , and also by the extent to which we dedicate resources and company-owned equipment . fees charged to customers by our full service international freight forwarding and customs house brokerage are based on the specific means of forwarding or delivering freight on a shipment-by-shipment basis . our transportation revenues are primarily influenced by fluctuations in freight volumes and shipping rates . the main factors that affect these are competition , available truck capacity , and economic market conditions . our value-added contract business is substantially driven by the level of demand for outsourced logistics services . major factors that affect our revenues include changes in 21 manufacturing supply chain requirements , production levels in specific industries , pricing trends due to levels of competition and resource costs in logistics and transportation , and economic market conditions . we recognize revenue on a gross basis at the time that persuasive evidence of an arrangement with our customer exists , sales price is fixed and determinable , and collectability is reasonably assured . our revenue is recognized at the time of delivery to the receiver 's location , or for service arrangements , after the related services have been rendered . factors affecting our expenses purchased transportation and equipment rent . purchased transportation and equipment rent represents the amounts we pay to our owner-operators or other third party equipment providers to haul freight and , to the extent required to deliver certain logistics services , the cost of equipment leased under short-term contracts from third parties . the amount of the purchased transportation we pay to our owner-operators is primarily based on a contractually agreed-upon percentage of our revenue for each load hauled , net of any rental income we receive by leasing our trailers to owner-operators . the expense also includes the amount of fuel surcharges , where separately identifiable , that we receive from our customers and pass through to our owner-operators . our strategy is to maintain a highly flexible business model that employs a cost structure that is mostly variable in nature . as a result , purchased transportation and equipment rent is the largest component of our costs and increases or decreases proportionately with changes in the amount of revenue generated by our owner-operators and other third party providers and with the production volumes of our customers . we recognize purchased transportation and equipment rent as the services are provided . direct personnel and related benefits . direct personnel and related benefits include the salaries , wages and fringe benefits of our employees , as well as costs related to contract labor utilized in operating activities . these costs are a significant component of our cost structure and increase or decrease proportionately with the expansion , addition or closing of operating facilities . as of december 31 , 2016 , approximately 31 % of our employees in the united states , canada and colombia , and 94 % of our employees in mexico were subject to collective bargaining agreements . any changes in union agreements will affect our personnel and related benefits cost . the operations in the united states , mexico and canada that are subject to collective bargaining agreements have separate , individualized agreements with several different unions that represent employees in these operations . while there are some facilities with multiple unions , each collective bargaining agreement with each union covers a single facility for that union . such agreements have expiration dates that are generally independent of other collective bargaining agreements and include economics and operating terms tailored to the specific operational requirements of a customer . our operation in mexico provides competitive compensation within the mexican statutory framework for managerial and supervisory personnel . commission expense . commission expense represents the amount we pay our agents for generating shipments on our behalf . the commissions we pay to our agents are generally established through informal oral agreements and are based on a percentage of revenue or gross profit generated by each load hauled . traditionally , commission expense increases or decreases in proportion to the revenues generated through our agents . we recognize commission expense at the time we recognize the associated revenue . operating expense . these expenses include items such as fuel , tires and parts repair items primarily related to the maintenance of company owned/leased tractors , trailers and lift equipment , as well as licenses , dock supplies , communication , utilities , operating taxes and other general operating expenses . story_separator_special_tag at december 31 , 2015 , we provided value-added services at 49 locations compared to 45 at december 31 , 2014. the year-over-year decrease in revenue was primarily due to the change in the mix of business at our current operating locations , which was partially offset by new operations launched late in the year . revenues from our intermodal services operation increased due to increases in operating revenues per loaded mile and in the number of loads hauled . operating revenue per loaded mile , excluding fuel surcharges , for 2015 increased to $ 4.62 from $ 4.35 for 2014 , and the number of loads hauled increased to approximately 329,000 for 2015 , compared to approximately 309,000 during the same period last year . purchased transportation and equipment rent . purchased transportation and equipment rental costs for 2015 decreased by $ 47.7 million , or 7.8 % , to $ 567.6 million from $ 615.3 million for 2014. purchased transportation and equipment rent generally increases or decreases in proportion to the revenues generated through owner-operators and other third party providers , and is generally correlated with changes in demand for transportation and intermodal services . combined , transportation and intermodal service revenues decreased 7.0 % to $ 843.5 million for 2015 compared to $ 907.0 million for 2014. as a percentage of operating revenues , purchased transportation and equipment rent decreased to 50.3 % for 2015 from 51.6 % for 2014. this decrease is primarily due to a decrease in transportation service revenues , which typically operate with higher purchased transportation and equipment rental costs , and declines in fuel surcharge revenues , which are typically passed on to our owner-operators . for 2015 , transportation services accounted for 61.6 % of total operating revenues compared to 64.6 % for same period last year . direct personnel and related benefits . direct personnel and related benefit costs for 2015 increased by $ 12.2 million , or 5.9 % , to $ 220.7 million compared to $ 208.5 million for 2014. trends in these expenses are generally correlated with changes in operating facilities and headcount requirements and , therefore , increase and decrease with the level of demand for our value-added services and staffing needs of our operations . as a percentage of operating revenues , personnel and related benefits expenses increased to 19.5 % for 2015 , compared to 17.5 % for 2014. the percentage is derived on an aggregate basis from both existing and new programs and from customer operations at various stages in their lifecycles . individual operations may be impacted by additional production shifts or by overtime at selected operations . while generalizations about the impact of personnel and related benefits costs as a percentage of total operating revenues are difficult , we manage compensation and staffing levels , including the use of contract labor , to maintain target economics based on near-term projections of demand for our services . as a percentage of total operating revenues , value-added services totaled 25.3 % in 2015 compared to 23.9 % in 2014. we employed an average of 4,397 people in the united states , mexico , canada and colombia in 2015 compared to 4,219 during 2014. we also engaged , on average , the full-time equivalency of 1,606 people on a contract basis compared to 1,528 in 2014. commission expense . commission expense for 2015 decreased by $ 6.1 million , or 13.9 % , to $ 37.8 million from $ 43.9 million for 2014. the absolute decrease was primarily due to the decrease in our operating revenues from transportation services . commission expense generally increases or decreases in proportion to our transportation and intermodal revenues , excluding where we generate a higher proportion of our revenues at company-managed terminals . as a percentage of operating revenues , commission expense decreased to 3.4 % for 2015 compared to 3.7 % for 2014. as a percentage of operating revenues , the decrease in commission expense is due to a shift in the mix of revenues generated by company-managed locations and in value-added services where no commissions are paid . operating expenses . operating expenses decreased $ 8.1 million , or 6.9 % , to $ 108.5 million for 2015 , compared to $ 116.6 million for 2014. as a percentage of operating revenues , operating expenses decreased to 9.6 % for 2015 from 9.8 % for 2014. these expenses include items such as fuel , maintenance , cost of materials , insurance , communications , utilities and other general expenses , and generally relate to fluctuations in customer demand . the decrease in operating expenses was primarily due to decreases in fuel expense on company-owned equipment of $ 9.4 million and $ 1.3 million in repair and maintenance expense . these decreases were partially offset by increases of $ 0.7 million in licensing and permit costs , $ 1.3 million in other operating expenses and $ 0.6 million in highway use and fuel taxes . occupancy expense . occupancy expense for 2015 increased by $ 1.9 million , or 7.6 % , to $ 27.0 million from $ 25.1 million for 2014. as a percentage of operating revenues , occupancy expense increased to 2.4 % for 2015 compared to 2.1 % for 2014. the absolute increase was primarily attributable to the increase in the number of company-leased value added service facilities . at december 31 , 2015 , we leased 32 value-added service locations compared to 30 at december 31 , 2014. selling , general and administrative . selling , general and administrative expense for 2015 decreased by $ 4.7 million , or 11.1 % , to $ 37.5 million from $ 42.2 million for 2014. as a percentage of operating revenues , selling , general and administrative expense 26 decreased to 3.3 % for 2015 compared to 3.5 % for 2014. the absolute decrease was primarily due to a decrease in salaries , wage and benefits

