business segments for the year ended september 30 , 2020 , we served our customers through two segments : integrated solutions and services , a group entirely focused on engaging directly with end users , and applied product technologies , a group focused on developing product platforms to be sold primarily through third party channels . our segments draw from the same reservoir of leading technologies , shared manufacturing infrastructure , common business processes and corporate philosophies . the key factors used to identify our reportable segments are the organization and alignment of our internal operations , the nature of the products and services and customer type . within the integrated solutions and services segment , we primarily provide tailored solutions in collaboration with our customers backed by life‑cycle services including on‑demand water , outsourced water ( formerly 53 known as build-own-operated ) , recycle and reuse and emergency response service alternatives to improve operational reliability , performance and environmental compliance . within the applied product technologies segment , we provide a highly differentiated and scalable range of products and technologies specified by global water treatment designers , oems , engineering firms and integrators . we evaluate our business segments ' operating results based on income from operations and net income ( loss ) before interest expense , income tax benefit ( expense ) and depreciation and amortization ( “ ebitda ” ) on a segment basis . corporate activities include general corporate expenses , elimination of inter-segment transactions , interest income and expense and other unallocated charges , which have not been allocated to business segments . as such , the segment results provided herein may not be comparable to other companies . in addition , our chief operating decision maker uses adjusted ebitda of each reportable segment to evaluate the operating performance of such segments . adjusted ebitda of the reportable segments does not include certain unallocated charges that are presented within corporate activities . these unallocated charges include certain restructuring and other business transformation charges that have been incurred to align and reposition the company to the current reporting structure , acquisition related costs ( including transaction costs , integration costs and recognition of backlog intangible assets recorded in purchase accounting ) and share-based compensation charges . for the years ended september 30 , 2020 , 2019 and 2018 , our segments accounted for the following percentage of our revenues : replace_table_token_3_th organic growth drivers market growth we maintain a leading position among customers in growing industries that utilize water as a critical part of their operations or production processes , including pharmaceuticals and health sciences , microelectronics , food and beverage , hydrocarbon and chemical processing , power , general manufacturing , municipal drinking and wastewater , marine and aquatics . water treatment is an essential , non‑discretionary market that is growing in importance as access to clean water has become an international priority . underpinning this growth are a number of global , long‑term trends that have resulted in increasingly stringent effluent regulations , along with a growing demand for cleaner and sustainable waste streams for reuse . these trends include the growing global population , increasing levels of urbanization and continued global economic growth , and we have seen these trends manifest themselves within our various end markets creating multiple avenues of growth . for example , within the industrial market , water is an integral and meaningful component in the production of a wide‑range of goods spanning from consumer electronics to automobiles . our existing customer base we believe our strong brands , leading position in highly fragmented markets , scalable and global offerings , leading installed base and unique ability to provide complete treatment solutions will enable us to capture a larger share of our existing customers ' water treatment spend while expanding with existing and new customers into adjacent end‑markets and under-penetrated regions , including by investing in our sales force and cross‑selling to existing customers . we believe we are uniquely positioned to further penetrate our core markets , with over 200,000 installations across over 38,000 global customers . we maintain a customer‑intimate business model with strong brand value and provide solutions‑focused offerings capable of serving a customer 's full lifecycle water treatment needs , both in current and new geographic regions . 54 our service model we selectively target high value projects with opportunities for recurring business through service , parts and other aftermarket opportunities over the lifecycle of the process or capital equipment . in particular , we have developed internet‑connected monitoring technologies through the deployment of our waterone® service platform , which enables customers to outsource their water treatment systems and focus on their core business , offering customers system optimization , predictive and proactive service , and simplified billing and pricing . our waterone® platform also enables us to transition our customers to pricing models based on usage , which otherwise would not have been possible without technological advancement . our technology solutions provide customers with increased stability and predictability in water‑related costs , while enabling us to optimize our service route network and on demand offerings through predictive analytics , which we believe will result in market share gains , improved service levels , increased barriers to entry and reduced costs . product and technology development we develop our technologies through in‑house research , development and engineering and targeted tuck‑in , vertical market and geography‑expanding , technology-enhancing acquisitions . we have a reservoir of recently launched technologies and a strong pipeline of new offerings designed to provide customers with innovative , value‑enhancing solutions . story_separator_special_tag sales and marketing expenses ( “ s & m expense ” ) consist primarily of advertising and marketing promotions of our products , services and solutions and related personnel expenses ( including all evoqua sales and application employees ' base compensation and incentives ) , as well as sponsorship costs , consulting and contractor expenses , travel , display expenses and related amortization . we expect our sales and marketing expenses to increase as we continue to actively promote our products , services and solutions . research and development . research and development expenses ( “ r & d expense ” ) consist primarily of personnel expenses related to research and development , patents , sustaining engineering , consulting and contractor expenses , tooling and prototype materials and overhead costs allocated to such expenses . substantially all of our research and development expenses are related to developing new products and services and improving our existing products and services . to date , research and development expenses have been expensed as incurred , because the period between achieving technological feasibility and the release of products and services for sale has been short and development costs qualifying for capitalization have been insignificant . r & d expense can fluctuate depending on our determination to invest in developing new products , services and solutions and enhancing our existing products , services and solutions versus adding these capabilities through a mergers and acquisitions strategy . r & d expenditures are concentrated in our products businesses . net income ( loss ) net income ( loss ) is determined by subtracting operating expenses and interest expense from , and adding other operating income ( expense ) , equity income from our partnership interest in treated water outsourcing and income tax benefit ( expense ) to gross profit . for more information on how we determine gross profit , see “ gross profit . ” adjusted ebitda adjusted ebitda , which is a non-gaap financial measure , is one of the metrics used by management to evaluate the financial performance of our business . adjusted ebitda is defined as net income ( loss ) before interest expense , income tax benefit ( expense ) and depreciation and amortization , adjusted for the impact of certain other items , including restructuring and related business transformation costs , purchase accounting adjustment costs , non-cash share-based compensation , sponsor fees , transaction costs and other gains , losses and expenses . we present adjusted ebitda , which is not a recognized financial measure under accounting principles generally accepted in the united states ( “ gaap ” ) , because we believe it is frequently used by analysts , investors and other interested parties to evaluate companies in our industry . further , we believe it is helpful in highlighting trends in our operating results and provides greater clarity to management and our investors regarding the operational impact of long‑term strategic decisions regarding capital structure , the tax jurisdictions in which we operate and capital investments . management uses adjusted ebitda to supplement gaap measures of performance as follows : to assist investors and analysts in comparing our operating performance across reporting periods on a consistent basis by excluding items that we do not believe are indicative of our core operating performance ; in our management incentive compensation which is based in part on components of adjusted ebitda ; in certain calculations under our senior secured credit facilities , which use components of adjusted ebitda . to evaluate the effectiveness of our business strategies ; to make budgeting decisions ; and 59 to compare our performance against that of other peer companies using similar measures . in addition to the above , our chief operating decision maker uses ebitda and adjusted ebitda of each reportable operating segment to evaluate the operating performance of such segments . ebitda and adjusted ebitda of the reportable operating segments does not include certain charges that are presented within corporate activities . these charges include certain restructuring and other business transformation charges that have been incurred to align and reposition the company to the current reporting structure , acquisition related costs ( including transaction costs , integration costs and recognition of backlog intangible assets recorded in purchase accounting ) and share-based compensation charges . you are encouraged to evaluate each adjustment and the reasons we consider it appropriate for supplemental analysis . in addition , in evaluating adjusted ebitda , you should be aware that in the future , we may incur expenses similar to the adjustments in the presentation of adjusted ebitda . our presentation of adjusted ebitda should not be construed as an inference that our future results will be unaffected by unusual or non‑recurring items . in addition , adjusted ebitda may not be comparable to similarly titled measures used by other companies in our industry or across different industries . the following is a reconciliation of our net income ( loss ) to adjusted ebitda : replace_table_token_4_th ( a ) restructuring and related business transformation costs adjusted ebitda is calculated prior to considering certain restructuring or business transformation events . these events may occur over extended periods of time and in some cases it is reasonably possible that they could reoccur in future periods based on reorganizations of the business , cost reduction or productivity improvement needs , or in response to economic conditions . for the periods presented such events include the following : ( i ) certain costs and expenses in connection with various restructuring initiatives , including severance costs , relocation costs , recruiting expenses , and third-party consultant costs to assist with these initiatives . this includes : ( a ) costs related to our voluntary separation plan pursuant to which approximately 220 employees accepted separation packages ; ( b ) amounts related to the company 's restructuring initiatives to reduce the cost structure and rationalize location footprint following the sale of the memcor product line ;

cash flows the following table summarizes the changes to our cash flows for the periods presented : replace_table_token_19_th operating activities cash flows from operating activities can fluctuate significantly from period‑to‑period as working capital needs and the timing of payments for restructuring activities and other items impact reported cash flows . net cash provided by operating activities increased to $ 158.4 million in the year ended september 30 , 2020 from $ 125.2 million in the year ended september 30 , 2019 . 74 operating cash flows in the year ended september 30 , 2020 reflect an increase in net income of $ 122.9 million from the year ended september 30 , 2019 , primarily driven by the sale of the memcor product line . the add back of non‑cash charges increased operating cash flows by $ 45.3 million for the year ended september 30 , 2020 as compared to an increase to operating cash flows of $ 132.5 million for the year ended september 30 , 2019 , resulting in an overall reduction of $ 87.2 million . this reduction in the current year was primarily driven by the adjustment for gain on sale of business , as well as decreased share-based compensation expenses and foreign currency gains , offset by an increase in depreciation and amortization expense . the aggregate of receivables , inventories , contract assets , accounts payable and contract billings provided $ 23.1 million in operating cash flows in the year ended september 30 , 2020 compared to $ 7.8 million in the prior year . the amount of cash flow generated from or used by the above mentioned accounts depends upon how effectively we manage our cash conversion cycle , which is a representation of the number of days that elapse from the date of purchase of raw materials and components to the collection of cash from customers . our cash conversion cycle can be significantly impacted by the timing of collections and payments in a period .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash flows the following table summarizes the changes to our cash flows for the periods presented : replace_table_token_19_th operating activities cash flows from operating activities can fluctuate significantly from period‑to‑period as working capital needs and the timing of payments for restructuring activities and other items impact reported cash flows . net cash provided by operating activities increased to $ 158.4 million in the year ended september 30 , 2020 from $ 125.2 million in the year ended september 30 , 2019 . 74 operating cash flows in the year ended september 30 , 2020 reflect an increase in net income of $ 122.9 million from the year ended september 30 , 2019 , primarily driven by the sale of the memcor product line . the add back of non‑cash charges increased operating cash flows by $ 45.3 million for the year ended september 30 , 2020 as compared to an increase to operating cash flows of $ 132.5 million for the year ended september 30 , 2019 , resulting in an overall reduction of $ 87.2 million . this reduction in the current year was primarily driven by the adjustment for gain on sale of business , as well as decreased share-based compensation expenses and foreign currency gains , offset by an increase in depreciation and amortization expense . the aggregate of receivables , inventories , contract assets , accounts payable and contract billings provided $ 23.1 million in operating cash flows in the year ended september 30 , 2020 compared to $ 7.8 million in the prior year . the amount of cash flow generated from or used by the above mentioned accounts depends upon how effectively we manage our cash conversion cycle , which is a representation of the number of days that elapse from the date of purchase of raw materials and components to the collection of cash from customers . our cash conversion cycle can be significantly impacted by the timing of collections and payments in a period .
```    
 Suspicious Activity Report : business segments for the year ended september 30 , 2020 , we served our customers through two segments : integrated solutions and services , a group entirely focused on engaging directly with end users , and applied product technologies , a group focused on developing product platforms to be sold primarily through third party channels . our segments draw from the same reservoir of leading technologies , shared manufacturing infrastructure , common business processes and corporate philosophies . the key factors used to identify our reportable segments are the organization and alignment of our internal operations , the nature of the products and services and customer type . within the integrated solutions and services segment , we primarily provide tailored solutions in collaboration with our customers backed by life‑cycle services including on‑demand water , outsourced water ( formerly 53 known as build-own-operated ) , recycle and reuse and emergency response service alternatives to improve operational reliability , performance and environmental compliance . within the applied product technologies segment , we provide a highly differentiated and scalable range of products and technologies specified by global water treatment designers , oems , engineering firms and integrators . we evaluate our business segments ' operating results based on income from operations and net income ( loss ) before interest expense , income tax benefit ( expense ) and depreciation and amortization ( “ ebitda ” ) on a segment basis . corporate activities include general corporate expenses , elimination of inter-segment transactions , interest income and expense and other unallocated charges , which have not been allocated to business segments . as such , the segment results provided herein may not be comparable to other companies . in addition , our chief operating decision maker uses adjusted ebitda of each reportable segment to evaluate the operating performance of such segments . adjusted ebitda of the reportable segments does not include certain unallocated charges that are presented within corporate activities . these unallocated charges include certain restructuring and other business transformation charges that have been incurred to align and reposition the company to the current reporting structure , acquisition related costs ( including transaction costs , integration costs and recognition of backlog intangible assets recorded in purchase accounting ) and share-based compensation charges . for the years ended september 30 , 2020 , 2019 and 2018 , our segments accounted for the following percentage of our revenues : replace_table_token_3_th organic growth drivers market growth we maintain a leading position among customers in growing industries that utilize water as a critical part of their operations or production processes , including pharmaceuticals and health sciences , microelectronics , food and beverage , hydrocarbon and chemical processing , power , general manufacturing , municipal drinking and wastewater , marine and aquatics . water treatment is an essential , non‑discretionary market that is growing in importance as access to clean water has become an international priority . underpinning this growth are a number of global , long‑term trends that have resulted in increasingly stringent effluent regulations , along with a growing demand for cleaner and sustainable waste streams for reuse . these trends include the growing global population , increasing levels of urbanization and continued global economic growth , and we have seen these trends manifest themselves within our various end markets creating multiple avenues of growth . for example , within the industrial market , water is an integral and meaningful component in the production of a wide‑range of goods spanning from consumer electronics to automobiles . our existing customer base we believe our strong brands , leading position in highly fragmented markets , scalable and global offerings , leading installed base and unique ability to provide complete treatment solutions will enable us to capture a larger share of our existing customers ' water treatment spend while expanding with existing and new customers into adjacent end‑markets and under-penetrated regions , including by investing in our sales force and cross‑selling to existing customers . we believe we are uniquely positioned to further penetrate our core markets , with over 200,000 installations across over 38,000 global customers . we maintain a customer‑intimate business model with strong brand value and provide solutions‑focused offerings capable of serving a customer 's full lifecycle water treatment needs , both in current and new geographic regions . 54 our service model we selectively target high value projects with opportunities for recurring business through service , parts and other aftermarket opportunities over the lifecycle of the process or capital equipment . in particular , we have developed internet‑connected monitoring technologies through the deployment of our waterone® service platform , which enables customers to outsource their water treatment systems and focus on their core business , offering customers system optimization , predictive and proactive service , and simplified billing and pricing . our waterone® platform also enables us to transition our customers to pricing models based on usage , which otherwise would not have been possible without technological advancement . our technology solutions provide customers with increased stability and predictability in water‑related costs , while enabling us to optimize our service route network and on demand offerings through predictive analytics , which we believe will result in market share gains , improved service levels , increased barriers to entry and reduced costs . product and technology development we develop our technologies through in‑house research , development and engineering and targeted tuck‑in , vertical market and geography‑expanding , technology-enhancing acquisitions . we have a reservoir of recently launched technologies and a strong pipeline of new offerings designed to provide customers with innovative , value‑enhancing solutions . story_separator_special_tag sales and marketing expenses ( “ s & m expense ” ) consist primarily of advertising and marketing promotions of our products , services and solutions and related personnel expenses ( including all evoqua sales and application employees ' base compensation and incentives ) , as well as sponsorship costs , consulting and contractor expenses , travel , display expenses and related amortization . we expect our sales and marketing expenses to increase as we continue to actively promote our products , services and solutions . research and development . research and development expenses ( “ r & d expense ” ) consist primarily of personnel expenses related to research and development , patents , sustaining engineering , consulting and contractor expenses , tooling and prototype materials and overhead costs allocated to such expenses . substantially all of our research and development expenses are related to developing new products and services and improving our existing products and services . to date , research and development expenses have been expensed as incurred , because the period between achieving technological feasibility and the release of products and services for sale has been short and development costs qualifying for capitalization have been insignificant . r & d expense can fluctuate depending on our determination to invest in developing new products , services and solutions and enhancing our existing products , services and solutions versus adding these capabilities through a mergers and acquisitions strategy . r & d expenditures are concentrated in our products businesses . net income ( loss ) net income ( loss ) is determined by subtracting operating expenses and interest expense from , and adding other operating income ( expense ) , equity income from our partnership interest in treated water outsourcing and income tax benefit ( expense ) to gross profit . for more information on how we determine gross profit , see “ gross profit . ” adjusted ebitda adjusted ebitda , which is a non-gaap financial measure , is one of the metrics used by management to evaluate the financial performance of our business . adjusted ebitda is defined as net income ( loss ) before interest expense , income tax benefit ( expense ) and depreciation and amortization , adjusted for the impact of certain other items , including restructuring and related business transformation costs , purchase accounting adjustment costs , non-cash share-based compensation , sponsor fees , transaction costs and other gains , losses and expenses . we present adjusted ebitda , which is not a recognized financial measure under accounting principles generally accepted in the united states ( “ gaap ” ) , because we believe it is frequently used by analysts , investors and other interested parties to evaluate companies in our industry . further , we believe it is helpful in highlighting trends in our operating results and provides greater clarity to management and our investors regarding the operational impact of long‑term strategic decisions regarding capital structure , the tax jurisdictions in which we operate and capital investments . management uses adjusted ebitda to supplement gaap measures of performance as follows : to assist investors and analysts in comparing our operating performance across reporting periods on a consistent basis by excluding items that we do not believe are indicative of our core operating performance ; in our management incentive compensation which is based in part on components of adjusted ebitda ; in certain calculations under our senior secured credit facilities , which use components of adjusted ebitda . to evaluate the effectiveness of our business strategies ; to make budgeting decisions ; and 59 to compare our performance against that of other peer companies using similar measures . in addition to the above , our chief operating decision maker uses ebitda and adjusted ebitda of each reportable operating segment to evaluate the operating performance of such segments . ebitda and adjusted ebitda of the reportable operating segments does not include certain charges that are presented within corporate activities . these charges include certain restructuring and other business transformation charges that have been incurred to align and reposition the company to the current reporting structure , acquisition related costs ( including transaction costs , integration costs and recognition of backlog intangible assets recorded in purchase accounting ) and share-based compensation charges . you are encouraged to evaluate each adjustment and the reasons we consider it appropriate for supplemental analysis . in addition , in evaluating adjusted ebitda , you should be aware that in the future , we may incur expenses similar to the adjustments in the presentation of adjusted ebitda . our presentation of adjusted ebitda should not be construed as an inference that our future results will be unaffected by unusual or non‑recurring items . in addition , adjusted ebitda may not be comparable to similarly titled measures used by other companies in our industry or across different industries . the following is a reconciliation of our net income ( loss ) to adjusted ebitda : replace_table_token_4_th ( a ) restructuring and related business transformation costs adjusted ebitda is calculated prior to considering certain restructuring or business transformation events . these events may occur over extended periods of time and in some cases it is reasonably possible that they could reoccur in future periods based on reorganizations of the business , cost reduction or productivity improvement needs , or in response to economic conditions . for the periods presented such events include the following : ( i ) certain costs and expenses in connection with various restructuring initiatives , including severance costs , relocation costs , recruiting expenses , and third-party consultant costs to assist with these initiatives . this includes : ( a ) costs related to our voluntary separation plan pursuant to which approximately 220 employees accepted separation packages ; ( b ) amounts related to the company 's restructuring initiatives to reduce the cost structure and rationalize location footprint following the sale of the memcor product line ;

