we are currently working to integrate the zenprise products for mdm with our citrix cloudgateway product for managing mobile apps and data to offer our enterprise it customers comprehensive products that make it easier to manage and secure devices , apps and data , while allowing users to embrace mobile workstyles and access enterprise apps from virtually any device . we believe our mobility products will offer a comprehensive approach that can transform organizations into mobile enterprises with the security and control it requires , the ease of use and flexibility users desire , and the productivity business demands . our cloud networking products power mobile workstyles while altering the traditional economics of the datacenter by providing greater levels of flexibility of computing resources , especially with respect to servers , improving application performance and thereby reducing the amount of processing power involved , and allowing easy reconfiguration of servers by permitting storage and network infrastructure to be added-in virtually rather than physically . our cloud networking products are also enhancing our differentiation and driving customer interest around desktop virtualization as enterprises are finding good leverage in deploying these technologies together . in july 2012 , we acquired bytemobile , inc. , or bytemobile , a privately held leading provider of data and video optimization solutions for mobile network operators . the bytemobile acquisition has given us a strategic foothold in the core infrastructure of certain mobile operators which are experiencing rapid growth in network traffic , driven by the combination of new consumer devices , rich multimedia content , and high speed 3g , 4g and lte networks . our bytemobile smart capacity products combined with our citrix netscaler line of cloud networking products enhance our broader strategy of powering mobile workstyles and cloud services and allow us to offer mobile operators combined solutions that deliver a high quality user experience to mobile subscribers . our cloud platform products allow our customers to build scalable and reliable private and public cloud computing environments where customers can quickly and easily build cloud services within their existing infrastructure and provision hosted applications , desktops , services and infrastructure as a service , or iaas , from the cloud . online services division our online services division is focused on developing and marketing collaboration and data products . these products are primarily marketed via the web to large enterprises , medium and small businesses , prosumers and individuals . our online services division 's collaboration products offer secure and cost-effective solutions that allow users to host and actively participate in online meetings , webinars and training sessions remotely and reduce costs associated with business travel . in addition , we offer products that offer users a secure , simple and cost efficient way to access their desktops remotely and support over the internet on-demand . in the second quarter of 2012 , we acquired podio aps , or podio , a privately held provider of a cloud-based collaborative work platform . podio became part of our online services division and is a natural extension of our collaboration business , providing today 's mobile workforce an easy , secure and social way to come together and work as teams . our d ata sharing product , sharefile , makes it easy for businesses of all sizes to securely store , sync and share business documents and files , both inside and outside the company . sharefile 's centralized cloud storage capability also allows users to share files across multiple devices and access them from any location . reclassifications during the first quarter of 2012 , we performed a review of the presentation of certain of our revenue categories and adopted a revised presentation , which we believe is more comparable to those presented by other companies in our industry and better reflects our evolving product and service offerings . as a result , technical support , hardware maintenance and software updates revenues , which were previously presented in technical services and license updates are classified together as license updates and maintenance . a corresponding change was made to rename cost of services revenues to cost of services and maintenance revenues ; however , there was no change in classification . product training and certification and consulting services , which were previously presented in technical services , are classified together as professional services . product licenses has been renamed to product and licenses to more appropriately describe its composition of both software and hardware , however , there was no change in classification . the composition and classification of software as a service remained unchanged . this change in presentation will not affect our total net revenues , total cost of net revenues or gross margin . additionally , during the first quarter of 2012 , we revised our methodology for allocating certain it support costs to more closely align these costs to the employees directly utilizing the related assets and services and to reflect how management assesses the cost of headcount . as a result , certain it support costs have been reclassified from general and administrative expenses to cost of services and maintenance revenues , research and development expenses and sales , marketing and services expenses based on the headcount in each of these functional areas . this change in presentation will not affect our income from operations or cash flows . 32 conforming changes have been made for all prior periods presented . see note 2 to our consolidated financial statements for more information regarding the reclassifications described above . summary of results for the year ended december 31 , 2012 compared to the year ended december 31 , 2011 , we delivered the following financial performance : product and license revenue increased 11.6 % to $ 830.6 million ; software as a service revenue increased 18.9 % to $ 511.3 million ; license updates and maintenance revenue increased 19.7 % to $ 1,125.1 million ; professional services revenue increased 30.1 story_separator_special_tag we primarily sell our software products via electronic or paper licenses and typically require a purchase order from the distributor , reseller or end-user ( depending on the arrangement ) who have previously negotiated a master distribution or resale agreement and an executed product license agreement from the end-user . for appliance sales , our customary practice is to require a purchase order from distributors and resellers who have previously negotiated a master packaged product distribution or resale agreement . we typically recognize revenue upon shipment for our appliance sales . for maintenance , technical support , product training and consulting services , we require a purchase order and an executed agreement . for saas , we generally require the customer or the reseller to electronically accept the terms of an online services agreement or execute a contract . delivery has occurred and we have no remaining obligations . we consider delivery of licenses under electronic licensing agreements to have occurred when the related products are shipped and the end-user has been electronically provided the software activation keys that allow the end-user to take immediate possession of the product . for hardware appliance sales , our standard delivery method is free-on-board shipping point . consequently , we consider delivery of appliances to have occurred when the products are shipped pursuant to an agreement and purchase order . for saas , delivery occurs upon providing the users with their login id and password . for product training and consulting services , we fulfill our obligation when the services are performed . for license updates , maintenance and technical support , we assume that our obligation is satisfied ratably over the respective terms of the agreements , which are typically 12 to 24 months . for saas , we assume that our obligation is satisfied ratably over the respective terms of the agreements , which are typically 12 months . the fee is fixed or determinable . in the normal course of business , we do not provide customers with the right to a refund of any portion of their license fees or extended payment terms . the fees are considered fixed or determinable upon establishment of an arrangement that contains the final terms of the sale including description , quantity and price of each product or service purchased . for saas , the fee is considered fixed or determinable if it is not subject to refund or adjustment . collectability is probable . we determine collectability on a customer-by-customer basis and generally do not require collateral . we typically sell product licenses and license updates to distributors or resellers for whom there are histories of successful collection . new customers are typically subject to a credit review process that evaluates their financial position and ultimately their ability to pay . customers are also subject to an ongoing credit review process . 36 if we determine from the outset of an arrangement that collectability is not probable , revenue recognition is deferred until customer payment is received and the other parameters of revenue recognition described above have been achieved . management 's judgment is required in assessing the probability of collection , which is generally based on an evaluation of customer specific information , historical experience and economic market conditions . the majority of our product license revenue consists of revenue from the sale of stand-alone software products . stand-alone software sales generally include a perpetual license to our software and are subject to the industry specific software revenue recognition guidance . in accordance with this guidance , we allocate revenue to license updates related to our stand-alone software and any other undelivered elements of the arrangement based on vsoe of fair value of each element and such amounts are deferred until the applicable delivery criteria and other revenue recognition criteria described above have been met . the balance of the revenues , net of any discounts inherent in the arrangement , is recognized at the outset of the arrangement using the residual method as the product licenses are delivered . if management can not objectively determine the fair value of each undelivered element based on vsoe of fair value , revenue recognition is deferred until all elements are delivered , all services have been performed , or until fair value can be objectively determined . we also make certain judgments to record estimated reductions to revenue for customer programs and incentive offerings including volume-based incentives , at the time sales are recorded . our hardware appliances contain software components that are essential to the overall functionality of the products . for hardware appliance transactions entered into prior to january 1 , 2011 , revenue for arrangements with multiple elements , such as sales of products that included services , was allocated to each element using the residual method based on the vsoe of the fair value of the undelivered items pursuant to authoritative guidance . under the residual method , the amount of revenue allocated to delivered elements equals the total arrangement consideration less the aggregate fair value of any undelivered elements . if vsoe of one or more undelivered items does not exist , revenue from the entire arrangement is deferred and recognized at the earlier of : ( i ) delivery of those elements or ( ii ) when fair value can be established unless maintenance is the only undelivered element , in which case , the entire arrangement fee is recognized ratably over the contractual support period . for hardware appliance transactions entered into subsequent to january 1 , 2011 , the arrangement consideration is allocated to stand-alone software deliverables as a group and the non-software deliverables based on the relative selling prices of using the selling price hierarchy in the amended revenue recognition guidance . the selling price hierarchy for a deliverable is based on its vsoe if available , third-party evidence , or tpe , if vsoe is not available , or estimated selling price if

liquidity and capital resources during 2012 , we generated operating cash flows of $ 818.5 million . these operating cash flows related primarily to net income of $ 352.5 million , adjusted for , among other things , non-cash charges , including depreciation and amortization expenses of $ 214.9 million and stock-based compensation expense of $ 149.9 million . also contributing to these cash inflows was an aggregate increase in operating assets and liabilities of $ 180.5 million , net of effects of acquisitions . our investing activities used $ 357.9 million of cash consisting primarily of cash paid for acquisitions of $ 487.2 million , the purchase of property and equipment of $ 123.0 million and $ 34.4 million in cash paid for licensing agreements and product related intangible assets and other investments . these investing cash outflows were partially offset by net sales of investments of $ 258.9 million . our financing activities used cash of $ 149.8 million primarily due to stock repurchases of $ 251.0 million . this financing cash outflow was partially offset by proceeds received from the issuance of common stock under our employee stock-based compensation plans of $ 108.4 million . during 2011 , we generated operating cash flows of $ 679.1 million . these operating cash flows related primarily to net income of $ 355.6 million , adjusted for , among other things , non-cash charges including depreciation and amortization expenses of $ 159.3 million and stock-based compensation expense of $ 92.9 million . also contributing to these cash inflows was an aggregate increase in operating assets and liabilities of $ 73.9 million , net of the effects of acquisitions .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources during 2012 , we generated operating cash flows of $ 818.5 million . these operating cash flows related primarily to net income of $ 352.5 million , adjusted for , among other things , non-cash charges , including depreciation and amortization expenses of $ 214.9 million and stock-based compensation expense of $ 149.9 million . also contributing to these cash inflows was an aggregate increase in operating assets and liabilities of $ 180.5 million , net of effects of acquisitions . our investing activities used $ 357.9 million of cash consisting primarily of cash paid for acquisitions of $ 487.2 million , the purchase of property and equipment of $ 123.0 million and $ 34.4 million in cash paid for licensing agreements and product related intangible assets and other investments . these investing cash outflows were partially offset by net sales of investments of $ 258.9 million . our financing activities used cash of $ 149.8 million primarily due to stock repurchases of $ 251.0 million . this financing cash outflow was partially offset by proceeds received from the issuance of common stock under our employee stock-based compensation plans of $ 108.4 million . during 2011 , we generated operating cash flows of $ 679.1 million . these operating cash flows related primarily to net income of $ 355.6 million , adjusted for , among other things , non-cash charges including depreciation and amortization expenses of $ 159.3 million and stock-based compensation expense of $ 92.9 million . also contributing to these cash inflows was an aggregate increase in operating assets and liabilities of $ 73.9 million , net of the effects of acquisitions .
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 Suspicious Activity Report : we are currently working to integrate the zenprise products for mdm with our citrix cloudgateway product for managing mobile apps and data to offer our enterprise it customers comprehensive products that make it easier to manage and secure devices , apps and data , while allowing users to embrace mobile workstyles and access enterprise apps from virtually any device . we believe our mobility products will offer a comprehensive approach that can transform organizations into mobile enterprises with the security and control it requires , the ease of use and flexibility users desire , and the productivity business demands . our cloud networking products power mobile workstyles while altering the traditional economics of the datacenter by providing greater levels of flexibility of computing resources , especially with respect to servers , improving application performance and thereby reducing the amount of processing power involved , and allowing easy reconfiguration of servers by permitting storage and network infrastructure to be added-in virtually rather than physically . our cloud networking products are also enhancing our differentiation and driving customer interest around desktop virtualization as enterprises are finding good leverage in deploying these technologies together . in july 2012 , we acquired bytemobile , inc. , or bytemobile , a privately held leading provider of data and video optimization solutions for mobile network operators . the bytemobile acquisition has given us a strategic foothold in the core infrastructure of certain mobile operators which are experiencing rapid growth in network traffic , driven by the combination of new consumer devices , rich multimedia content , and high speed 3g , 4g and lte networks . our bytemobile smart capacity products combined with our citrix netscaler line of cloud networking products enhance our broader strategy of powering mobile workstyles and cloud services and allow us to offer mobile operators combined solutions that deliver a high quality user experience to mobile subscribers . our cloud platform products allow our customers to build scalable and reliable private and public cloud computing environments where customers can quickly and easily build cloud services within their existing infrastructure and provision hosted applications , desktops , services and infrastructure as a service , or iaas , from the cloud . online services division our online services division is focused on developing and marketing collaboration and data products . these products are primarily marketed via the web to large enterprises , medium and small businesses , prosumers and individuals . our online services division 's collaboration products offer secure and cost-effective solutions that allow users to host and actively participate in online meetings , webinars and training sessions remotely and reduce costs associated with business travel . in addition , we offer products that offer users a secure , simple and cost efficient way to access their desktops remotely and support over the internet on-demand . in the second quarter of 2012 , we acquired podio aps , or podio , a privately held provider of a cloud-based collaborative work platform . podio became part of our online services division and is a natural extension of our collaboration business , providing today 's mobile workforce an easy , secure and social way to come together and work as teams . our d ata sharing product , sharefile , makes it easy for businesses of all sizes to securely store , sync and share business documents and files , both inside and outside the company . sharefile 's centralized cloud storage capability also allows users to share files across multiple devices and access them from any location . reclassifications during the first quarter of 2012 , we performed a review of the presentation of certain of our revenue categories and adopted a revised presentation , which we believe is more comparable to those presented by other companies in our industry and better reflects our evolving product and service offerings . as a result , technical support , hardware maintenance and software updates revenues , which were previously presented in technical services and license updates are classified together as license updates and maintenance . a corresponding change was made to rename cost of services revenues to cost of services and maintenance revenues ; however , there was no change in classification . product training and certification and consulting services , which were previously presented in technical services , are classified together as professional services . product licenses has been renamed to product and licenses to more appropriately describe its composition of both software and hardware , however , there was no change in classification . the composition and classification of software as a service remained unchanged . this change in presentation will not affect our total net revenues , total cost of net revenues or gross margin . additionally , during the first quarter of 2012 , we revised our methodology for allocating certain it support costs to more closely align these costs to the employees directly utilizing the related assets and services and to reflect how management assesses the cost of headcount . as a result , certain it support costs have been reclassified from general and administrative expenses to cost of services and maintenance revenues , research and development expenses and sales , marketing and services expenses based on the headcount in each of these functional areas . this change in presentation will not affect our income from operations or cash flows . 32 conforming changes have been made for all prior periods presented . see note 2 to our consolidated financial statements for more information regarding the reclassifications described above . summary of results for the year ended december 31 , 2012 compared to the year ended december 31 , 2011 , we delivered the following financial performance : product and license revenue increased 11.6 % to $ 830.6 million ; software as a service revenue increased 18.9 % to $ 511.3 million ; license updates and maintenance revenue increased 19.7 % to $ 1,125.1 million ; professional services revenue increased 30.1 story_separator_special_tag we primarily sell our software products via electronic or paper licenses and typically require a purchase order from the distributor , reseller or end-user ( depending on the arrangement ) who have previously negotiated a master distribution or resale agreement and an executed product license agreement from the end-user . for appliance sales , our customary practice is to require a purchase order from distributors and resellers who have previously negotiated a master packaged product distribution or resale agreement . we typically recognize revenue upon shipment for our appliance sales . for maintenance , technical support , product training and consulting services , we require a purchase order and an executed agreement . for saas , we generally require the customer or the reseller to electronically accept the terms of an online services agreement or execute a contract . delivery has occurred and we have no remaining obligations . we consider delivery of licenses under electronic licensing agreements to have occurred when the related products are shipped and the end-user has been electronically provided the software activation keys that allow the end-user to take immediate possession of the product . for hardware appliance sales , our standard delivery method is free-on-board shipping point . consequently , we consider delivery of appliances to have occurred when the products are shipped pursuant to an agreement and purchase order . for saas , delivery occurs upon providing the users with their login id and password . for product training and consulting services , we fulfill our obligation when the services are performed . for license updates , maintenance and technical support , we assume that our obligation is satisfied ratably over the respective terms of the agreements , which are typically 12 to 24 months . for saas , we assume that our obligation is satisfied ratably over the respective terms of the agreements , which are typically 12 months . the fee is fixed or determinable . in the normal course of business , we do not provide customers with the right to a refund of any portion of their license fees or extended payment terms . the fees are considered fixed or determinable upon establishment of an arrangement that contains the final terms of the sale including description , quantity and price of each product or service purchased . for saas , the fee is considered fixed or determinable if it is not subject to refund or adjustment . collectability is probable . we determine collectability on a customer-by-customer basis and generally do not require collateral . we typically sell product licenses and license updates to distributors or resellers for whom there are histories of successful collection . new customers are typically subject to a credit review process that evaluates their financial position and ultimately their ability to pay . customers are also subject to an ongoing credit review process . 36 if we determine from the outset of an arrangement that collectability is not probable , revenue recognition is deferred until customer payment is received and the other parameters of revenue recognition described above have been achieved . management 's judgment is required in assessing the probability of collection , which is generally based on an evaluation of customer specific information , historical experience and economic market conditions . the majority of our product license revenue consists of revenue from the sale of stand-alone software products . stand-alone software sales generally include a perpetual license to our software and are subject to the industry specific software revenue recognition guidance . in accordance with this guidance , we allocate revenue to license updates related to our stand-alone software and any other undelivered elements of the arrangement based on vsoe of fair value of each element and such amounts are deferred until the applicable delivery criteria and other revenue recognition criteria described above have been met . the balance of the revenues , net of any discounts inherent in the arrangement , is recognized at the outset of the arrangement using the residual method as the product licenses are delivered . if management can not objectively determine the fair value of each undelivered element based on vsoe of fair value , revenue recognition is deferred until all elements are delivered , all services have been performed , or until fair value can be objectively determined . we also make certain judgments to record estimated reductions to revenue for customer programs and incentive offerings including volume-based incentives , at the time sales are recorded . our hardware appliances contain software components that are essential to the overall functionality of the products . for hardware appliance transactions entered into prior to january 1 , 2011 , revenue for arrangements with multiple elements , such as sales of products that included services , was allocated to each element using the residual method based on the vsoe of the fair value of the undelivered items pursuant to authoritative guidance . under the residual method , the amount of revenue allocated to delivered elements equals the total arrangement consideration less the aggregate fair value of any undelivered elements . if vsoe of one or more undelivered items does not exist , revenue from the entire arrangement is deferred and recognized at the earlier of : ( i ) delivery of those elements or ( ii ) when fair value can be established unless maintenance is the only undelivered element , in which case , the entire arrangement fee is recognized ratably over the contractual support period . for hardware appliance transactions entered into subsequent to january 1 , 2011 , the arrangement consideration is allocated to stand-alone software deliverables as a group and the non-software deliverables based on the relative selling prices of using the selling price hierarchy in the amended revenue recognition guidance . the selling price hierarchy for a deliverable is based on its vsoe if available , third-party evidence , or tpe , if vsoe is not available , or estimated selling price if

