we classify our businesses into three reportable segments : mortgage services consists of mortgage portfolio management services that span the mortgage lifecycle from origination through reo asset management and sale ; financial services principally consists of unsecured asset recovery and customer relationship management ; and technology services consists of modular , comprehensive integrated technological solutions for loan servicing , vendor management and invoice presentment and payment as well as providing infrastructure support . in addition , our corporate items and eliminations segment includes eliminations of transactions between the reporting segments and also includes costs recognized by us related to corporate support functions such as executive , finance , legal , human resources , vendor management and six sigma . in evaluating our performance , we utilize service revenue which consists of amounts attributable to our fee based services . reimbursable expenses and cooperative non-controlling interests are pass-through items for which we earn no margin . reimbursable expenses consists of amounts that we incur on behalf of our customers in performing our fee based services , but we pass such costs directly on to our customers without any additional markup . further discussion regarding our business may be found under part i , item 1 , business . strategic update for 2011 , we focused our efforts on strategically supporting ocwen as its portfolio of loans serviced continued to grow at an accelerated pace . to support such growth , we invested significantly in hiring and training new personnel ( increasing our global staffing by 66 % ) , developed and expanded some of the newer services ( primarily insurance related services ) and continued to add to the geographic footprint for existing services where it made economic sense . through ocwen 's growth and our focused efforts to capture more revenue per loan serviced by ocwen , we recognized $ 334.8 million of service revenue , a 36 % increase over the year-ended december 31 , 2010. in addition , although we made significant investments in personnel and related costs months in advance of loans boarding , we achieved gross margins based on service revenue of 44 % , comparable to 2010 levels , and improved income from operations as a percent of service revenue to 26 % , up from 22 % in 2010. from a cash perspective , we generated $ 111.6 million in operating cash flow which represents $ 0.33 for every dollar of service revenue . we sought to strategically deploy cash principally in three ways . first , we returned $ 61.1 million to shareholders through the repurchase of 1.6 million shares under the stock repurchase program . second , we invested $ 16.4 million in technology and facilities to support our rapid growth . third , we continued to invest in mortgage origination services with our $ 15.0 million investment in correspondent one and our acquisition of springhouse . looking ahead to 2012 , we expect to remain focused on a few key initiatives that we believe will allow us to continue to deliver superior results for our customers and shareholders : support ocwen 's growth . our primary focus for next year will be the continued support of ocwen . ocwen 's growth in loans serviced , including loans boarded in the second half of 2011 and the additional 0.2 million loans we expect ocwen to board in early 2012 , will be the principal driver of our expected growth in 2012. furthermore , we believe ocwen will remain a leader in the on-going consolidation of high touch residential loan servicers . improve operating effectiveness . we must deliver high quality , regulatory compliant services that meet or exceed customers ' performance expectations . this requires us to intelligently and persistently invest in an array of broad based competencies including technology , quality assurance , compliance , econometrics and behavioral science among others . 22 service offerings . we intend to capture additional revenue per loan from the loans boarded on our systems as well as develop a more balanced portfolio of service offerings that we believe will enable us to generate long-term consistent revenue and earnings growth , with faster growth in 2012. in 2012 , we will expand our offering of mortgage origination services , principally to the members of lenders one , as well as begin implementation of our next generation of realsuite technologies . bring financial services to profitability . our financial services segment improved in 2011 posting $ 4.4 million in pre-tax income , which compares to $ 0.3 million in 2010 , although revenue declined 8 % to $ 71.2 million . we remain committed to this segment as we believe that significant market opportunities exist in assisting clients in the areas of customer relationship and asset recovery management services . we continue to believe that investments in areas such as optimal resolution models deployed through dynamic scripts will enable us to take advantage of these opportunities over an extended time period . basis of presentation we have prepared our consolidated financial statements in accordance with accounting principles generally accepted in the united states of america ( gaap ) . for periods prior to the separation , our results include revenues and expenses directly attributable to our operations and allocations of expense from ocwen which may not necessarily reflect what our consolidated results of operations , financial position and cash flows would have been had we operated as an independent company during that entire period . stock repurchase plan in may 2010 , our shareholders authorized us to purchase 15 % of our outstanding share capital , or 3.8 million shares of common stock , in the open market . from authorization through december 31 , 2011 , we have purchased 2.3 million shares of common stock on the open market at an average price of $ 34.55 per share leaving 1.5 million shares available for purchase under the program . story_separator_special_tag in addition , professional services fees such as those associated with the external audit increased in 2010 as a result of being a public company for a full year . 34 financial services the following table presents our results of operations for our financial services segment for the years ended december 31 : replace_table_token_22_th n/m  not meaningful . in 2011 , we reorganized our reporting structure within this segment in that certain services originally part of component services and other in the mortgage services segment are now classified as part of customer relationship management in our financial services segment . our leadership team is focused on disciplined floor management , delivering more services over our global delivery platform , expanding our quality and analytical initiatives and investing in new technology . in july 2011 , we purchased the assembled workforce of a sub-contractor in india that performs asset recovery services . for periods prior to the acquisition , the costs paid to the sub-contractor were included as a component of outside fees and services . since acquisition , the costs have been recorded as employee costs , technology or occupancy as appropriate which has resulted in movement between cost of revenue and selling , general and administrative expense categories . 35 revenue replace_table_token_23_th n/m  not meaningful . in our financial services segment , we generate revenue from asset recovery management fees we earn for collecting amounts due to our customers and from fees we earn for performing customer relationship management for our customers . financial services revenue declined over the three year period due to a decline in revenue attributable to asset recovery management , primarily associated with one of the segment 's largest customers . the decline was due to the general economic environment which has kept collection rates depressed and also the result of the client shifting work to the company 's global delivery platform . our global delivery platform consists of highly trained specialists in various geographic regions . the use of specialists in certain countries may result in lower commission rates paid by clients but results in higher margins principally due to the lower employee cost structure . these declines were partially offset by growth in new asset recovery management accounts , which drove an increase in associated revenues , and growth in our customer relationship management operations . cost of revenue replace_table_token_24_th n/m  not meaningful . 36 cost of revenues as percent of service revenue has remained flat over the periods presented as we have actively worked to manage our cost structure in a declining revenue environment . we principally managed our cost structure through a reduction in compensation and benefit costs both through reduction in overall headcount as well as expanding our use of our global workforce . the decline in compensation and benefits in 2011 is mostly offset by the acquisition of a sub-contractor , as previously described , for which costs incurred prior to the acquisition were recorded in outside fees and services . since acquisition , costs have been recorded as employee costs , technology or occupancy as appropriate which has also resulted in movement between cost of revenue and selling , general and administrative expense categories . cost of revenues in 2010 decreased as compared to 2009 principally due to a reduction in compensation and benefits as a result of a lower number of collectors and reduced commissions , partially offset by higher costs associated with the utilization of outside collectors . selling , general and administrative expenses replace_table_token_25_th n/m  not meaningful . ( 1 ) includes $ 1.9 million in one-time facility closure costs primarily consisting of lease exit costs and severance and $ 1.4 million of legal settlement losses in 2009. selling , general and administrative expenses decreased in 2011 primarily due to a $ 2.8 million goodwill impairment recorded in the fourth quarter of 2010 ( no impairment recorded in 2011 ) as well as a result of reduced occupancy costs and costs from our technology services segment following implementation of certain cost containment measures . 37 technology services the following table presents our results of operations for our technology services segment for the years ended december 31 : replace_table_token_26_th the primary focus of the technology services segment today is to support the growth of mortgage services and ocwen . in addition , technology services assists in cost reduction and quality initiatives within the financial services segment . effective january 1 , 2011 , we modified our pricing for it infrastructure services within our technology services segment from a model based principally on a set charge per headcount per service to a fully loaded cost plus mark-up methodology . mark-ups for infrastructure services are based upon economic studies performed that are generally consistent with our transfer pricing methodology . this new model applies to the infrastructure amounts charged to ocwen as well as internal allocations of infrastructure costs . in addition , in 2011 we now report our consumer analytics group within technology services ( previously reported in our corporate segment ) . our consumer analytics group seeks to expand our use of behavioral sciences by building proprietary algorithms and psychologically-optimized communications through a customized technology platform . 38 revenues replace_table_token_27_th the increase in realsuite revenue is directly attributable to the growth in ocwen 's residential loan servicing portfolio . in addition , the increase in 2010 as compared to 2009 was driven by increases in realservicing attributable to an expanded five-year renewal agreement with a non-related customer in the second quarter of 2009. as mentioned above , it infrastructure services revenue is principally based on fully loaded costs . this increase in 2011 is due to the growth in both our and ocwen 's operations , partially offset by the change in pricing effective january 1 , 2011 as discussed above . the decrease in 2010 as compared to 2009 was due a reduction in our internal expenditures ( which we eliminate

liquidity and capital resources liquidity we seek to deploy excess cash generated in a disciplined manner . principally , we will continue to reinvest excess cash in developing compelling services that we believe will generate high margins . in addition , we may seek to acquire a limited number of complementary companies that fit our strategic objectives . finally , given the tax inefficiency of dividends , the low returns earned on cash held and our current belief to pursue a limited number of acquisitions , we believe one of the best ways to return value to shareholders is through a share repurchase program . on may 19 , 2010 , our shareholders authorized us to purchase up to 3.8 million shares of our common stock in the open market . through december 31 , 2011 , we purchased 2.3 million shares of our common stock on the open market at an average price of $ 34.55 leaving 1.5 million shares still available for purchase under the program . cash flows the following table presents our cash flows for the years ended december 31 : replace_table_token_31_th n/m  not meaningful . cash flow from operating activities cash flow from operating activities consists of two components : ( i ) net income adjusted for depreciation , amortization and certain other non-cash items and ( ii ) working capital . for the year ended december 31 , 2011 , we generated $ 111.6 million in positive cash flow from operations or approximately $ 0.33 for every dollar of service revenue . this primarily reflects our profitability , adjusted for non-cash items , as a result of our year-over-year growth in mortgage-related services as well as a focused effort to improve our working capital position . the significant increase in operating cash flow in 2010 compared to 2009 was primarily driven by our increased profitability as our mortgage services segment has expanded . cash flow from investing activities during 2011 , we invested $ 15.0 million in correspondent one to facilitate the establishment of this business .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources liquidity we seek to deploy excess cash generated in a disciplined manner . principally , we will continue to reinvest excess cash in developing compelling services that we believe will generate high margins . in addition , we may seek to acquire a limited number of complementary companies that fit our strategic objectives . finally , given the tax inefficiency of dividends , the low returns earned on cash held and our current belief to pursue a limited number of acquisitions , we believe one of the best ways to return value to shareholders is through a share repurchase program . on may 19 , 2010 , our shareholders authorized us to purchase up to 3.8 million shares of our common stock in the open market . through december 31 , 2011 , we purchased 2.3 million shares of our common stock on the open market at an average price of $ 34.55 leaving 1.5 million shares still available for purchase under the program . cash flows the following table presents our cash flows for the years ended december 31 : replace_table_token_31_th n/m  not meaningful . cash flow from operating activities cash flow from operating activities consists of two components : ( i ) net income adjusted for depreciation , amortization and certain other non-cash items and ( ii ) working capital . for the year ended december 31 , 2011 , we generated $ 111.6 million in positive cash flow from operations or approximately $ 0.33 for every dollar of service revenue . this primarily reflects our profitability , adjusted for non-cash items , as a result of our year-over-year growth in mortgage-related services as well as a focused effort to improve our working capital position . the significant increase in operating cash flow in 2010 compared to 2009 was primarily driven by our increased profitability as our mortgage services segment has expanded . cash flow from investing activities during 2011 , we invested $ 15.0 million in correspondent one to facilitate the establishment of this business .
```    
 Suspicious Activity Report : we classify our businesses into three reportable segments : mortgage services consists of mortgage portfolio management services that span the mortgage lifecycle from origination through reo asset management and sale ; financial services principally consists of unsecured asset recovery and customer relationship management ; and technology services consists of modular , comprehensive integrated technological solutions for loan servicing , vendor management and invoice presentment and payment as well as providing infrastructure support . in addition , our corporate items and eliminations segment includes eliminations of transactions between the reporting segments and also includes costs recognized by us related to corporate support functions such as executive , finance , legal , human resources , vendor management and six sigma . in evaluating our performance , we utilize service revenue which consists of amounts attributable to our fee based services . reimbursable expenses and cooperative non-controlling interests are pass-through items for which we earn no margin . reimbursable expenses consists of amounts that we incur on behalf of our customers in performing our fee based services , but we pass such costs directly on to our customers without any additional markup . further discussion regarding our business may be found under part i , item 1 , business . strategic update for 2011 , we focused our efforts on strategically supporting ocwen as its portfolio of loans serviced continued to grow at an accelerated pace . to support such growth , we invested significantly in hiring and training new personnel ( increasing our global staffing by 66 % ) , developed and expanded some of the newer services ( primarily insurance related services ) and continued to add to the geographic footprint for existing services where it made economic sense . through ocwen 's growth and our focused efforts to capture more revenue per loan serviced by ocwen , we recognized $ 334.8 million of service revenue , a 36 % increase over the year-ended december 31 , 2010. in addition , although we made significant investments in personnel and related costs months in advance of loans boarding , we achieved gross margins based on service revenue of 44 % , comparable to 2010 levels , and improved income from operations as a percent of service revenue to 26 % , up from 22 % in 2010. from a cash perspective , we generated $ 111.6 million in operating cash flow which represents $ 0.33 for every dollar of service revenue . we sought to strategically deploy cash principally in three ways . first , we returned $ 61.1 million to shareholders through the repurchase of 1.6 million shares under the stock repurchase program . second , we invested $ 16.4 million in technology and facilities to support our rapid growth . third , we continued to invest in mortgage origination services with our $ 15.0 million investment in correspondent one and our acquisition of springhouse . looking ahead to 2012 , we expect to remain focused on a few key initiatives that we believe will allow us to continue to deliver superior results for our customers and shareholders : support ocwen 's growth . our primary focus for next year will be the continued support of ocwen . ocwen 's growth in loans serviced , including loans boarded in the second half of 2011 and the additional 0.2 million loans we expect ocwen to board in early 2012 , will be the principal driver of our expected growth in 2012. furthermore , we believe ocwen will remain a leader in the on-going consolidation of high touch residential loan servicers . improve operating effectiveness . we must deliver high quality , regulatory compliant services that meet or exceed customers ' performance expectations . this requires us to intelligently and persistently invest in an array of broad based competencies including technology , quality assurance , compliance , econometrics and behavioral science among others . 22 service offerings . we intend to capture additional revenue per loan from the loans boarded on our systems as well as develop a more balanced portfolio of service offerings that we believe will enable us to generate long-term consistent revenue and earnings growth , with faster growth in 2012. in 2012 , we will expand our offering of mortgage origination services , principally to the members of lenders one , as well as begin implementation of our next generation of realsuite technologies . bring financial services to profitability . our financial services segment improved in 2011 posting $ 4.4 million in pre-tax income , which compares to $ 0.3 million in 2010 , although revenue declined 8 % to $ 71.2 million . we remain committed to this segment as we believe that significant market opportunities exist in assisting clients in the areas of customer relationship and asset recovery management services . we continue to believe that investments in areas such as optimal resolution models deployed through dynamic scripts will enable us to take advantage of these opportunities over an extended time period . basis of presentation we have prepared our consolidated financial statements in accordance with accounting principles generally accepted in the united states of america ( gaap ) . for periods prior to the separation , our results include revenues and expenses directly attributable to our operations and allocations of expense from ocwen which may not necessarily reflect what our consolidated results of operations , financial position and cash flows would have been had we operated as an independent company during that entire period . stock repurchase plan in may 2010 , our shareholders authorized us to purchase 15 % of our outstanding share capital , or 3.8 million shares of common stock , in the open market . from authorization through december 31 , 2011 , we have purchased 2.3 million shares of common stock on the open market at an average price of $ 34.55 per share leaving 1.5 million shares available for purchase under the program . story_separator_special_tag in addition , professional services fees such as those associated with the external audit increased in 2010 as a result of being a public company for a full year . 34 financial services the following table presents our results of operations for our financial services segment for the years ended december 31 : replace_table_token_22_th n/m  not meaningful . in 2011 , we reorganized our reporting structure within this segment in that certain services originally part of component services and other in the mortgage services segment are now classified as part of customer relationship management in our financial services segment . our leadership team is focused on disciplined floor management , delivering more services over our global delivery platform , expanding our quality and analytical initiatives and investing in new technology . in july 2011 , we purchased the assembled workforce of a sub-contractor in india that performs asset recovery services . for periods prior to the acquisition , the costs paid to the sub-contractor were included as a component of outside fees and services . since acquisition , the costs have been recorded as employee costs , technology or occupancy as appropriate which has resulted in movement between cost of revenue and selling , general and administrative expense categories . 35 revenue replace_table_token_23_th n/m  not meaningful . in our financial services segment , we generate revenue from asset recovery management fees we earn for collecting amounts due to our customers and from fees we earn for performing customer relationship management for our customers . financial services revenue declined over the three year period due to a decline in revenue attributable to asset recovery management , primarily associated with one of the segment 's largest customers . the decline was due to the general economic environment which has kept collection rates depressed and also the result of the client shifting work to the company 's global delivery platform . our global delivery platform consists of highly trained specialists in various geographic regions . the use of specialists in certain countries may result in lower commission rates paid by clients but results in higher margins principally due to the lower employee cost structure . these declines were partially offset by growth in new asset recovery management accounts , which drove an increase in associated revenues , and growth in our customer relationship management operations . cost of revenue replace_table_token_24_th n/m  not meaningful . 36 cost of revenues as percent of service revenue has remained flat over the periods presented as we have actively worked to manage our cost structure in a declining revenue environment . we principally managed our cost structure through a reduction in compensation and benefit costs both through reduction in overall headcount as well as expanding our use of our global workforce . the decline in compensation and benefits in 2011 is mostly offset by the acquisition of a sub-contractor , as previously described , for which costs incurred prior to the acquisition were recorded in outside fees and services . since acquisition , costs have been recorded as employee costs , technology or occupancy as appropriate which has also resulted in movement between cost of revenue and selling , general and administrative expense categories . cost of revenues in 2010 decreased as compared to 2009 principally due to a reduction in compensation and benefits as a result of a lower number of collectors and reduced commissions , partially offset by higher costs associated with the utilization of outside collectors . selling , general and administrative expenses replace_table_token_25_th n/m  not meaningful . ( 1 ) includes $ 1.9 million in one-time facility closure costs primarily consisting of lease exit costs and severance and $ 1.4 million of legal settlement losses in 2009. selling , general and administrative expenses decreased in 2011 primarily due to a $ 2.8 million goodwill impairment recorded in the fourth quarter of 2010 ( no impairment recorded in 2011 ) as well as a result of reduced occupancy costs and costs from our technology services segment following implementation of certain cost containment measures . 37 technology services the following table presents our results of operations for our technology services segment for the years ended december 31 : replace_table_token_26_th the primary focus of the technology services segment today is to support the growth of mortgage services and ocwen . in addition , technology services assists in cost reduction and quality initiatives within the financial services segment . effective january 1 , 2011 , we modified our pricing for it infrastructure services within our technology services segment from a model based principally on a set charge per headcount per service to a fully loaded cost plus mark-up methodology . mark-ups for infrastructure services are based upon economic studies performed that are generally consistent with our transfer pricing methodology . this new model applies to the infrastructure amounts charged to ocwen as well as internal allocations of infrastructure costs . in addition , in 2011 we now report our consumer analytics group within technology services ( previously reported in our corporate segment ) . our consumer analytics group seeks to expand our use of behavioral sciences by building proprietary algorithms and psychologically-optimized communications through a customized technology platform . 38 revenues replace_table_token_27_th the increase in realsuite revenue is directly attributable to the growth in ocwen 's residential loan servicing portfolio . in addition , the increase in 2010 as compared to 2009 was driven by increases in realservicing attributable to an expanded five-year renewal agreement with a non-related customer in the second quarter of 2009. as mentioned above , it infrastructure services revenue is principally based on fully loaded costs . this increase in 2011 is due to the growth in both our and ocwen 's operations , partially offset by the change in pricing effective january 1 , 2011 as discussed above . the decrease in 2010 as compared to 2009 was due a reduction in our internal expenditures ( which we eliminate

