we manage our business and report revenue and operating income ( loss ) in three segments : ( 1 ) consumer media ( 2 ) mobile services , and ( 3 ) games . within our consumer media segment , revenue is derived from the software licensing of our video compression and enhancement , or codec , technologies , including primarily from our prior-generation codec realmedia variable bitrate , or rmvb , as well as our newer codec technology , realmedia high definition , or rmhd . we also generate revenue from the sale of our pc-based realplayer products , including realplayer plus and related products . these products and services are delivered directly to consumers and through partners , such as oems and mobile device manufacturers . our mobile services business generates revenue primarily from the sale of subscription services , which include our intercarrier messaging service and ringback tones , as well as through software licenses for the integration of our realtimes platform and certain system implementations . we generate a significant portion of our revenue from sales within our mobile services business to a few mobile carriers . our mobile services segment also includes our computer vision platform , safr , which includes facial recognition technology that leverages artificial intelligence-based machine learning . our games business generates revenue primarily through the development , publishing , and distribution of casual games under the gamehouse and zylom brands . games are offered via mobile devices , digital downloads , and subscription play . we derive revenue from player purchases of in-game virtual goods within our free-to-play games and from advertising on games sites . in addition , we derive revenue from the sale of individual games and subscription offerings . realnetworks allocates to its consumer media , mobile services , and games reportable segments certain corporate expenses which are directly attributable to supporting these businesses , including , but not limited to , a portion of finance , it , legal , human resources and headquarters facilities . remaining expenses , which are not directly attributable to supporting these businesses , are reported as corporate items . these corporate items also can include restructuring charges and stock compensation expense . as described in note 4 , acquisitions and dispositions , realnetworks acquired an additional 42 % interest in rhapsody international , inc. ( doing business as napster ) on january 18 , 2019 bringing our ownership of napster 's outstanding stock to 84 % , thus giving us a majority voting interest . for fiscal periods following the closing of the acquisition , we consolidated napster 's financial results into our financial statements , where napster was reported as a separate segment . realnetworks entered into a support agreement dated august 25 , 2020 by and among its 84 % -owned subsidiary , napster , and melodyvr group plc , referred to as melodyvr , an english public limited company . the support agreement was executed in connection with an agreement and plan of merger , or merger agreement , by and among napster , melodyvr , and a wholly owned subsidiary of melodyvr that effectuated the merger . the merger agreement called for the merger of melodyvr 's merger sub 19 with and into napster , with napster surviving and becoming a wholly owned subsidiary of melodyvr . other than as securityholder representative , realnetworks is not a party to the merger agreement . the transaction closed on december 30 , 2020 at which time melodyvr assumed napster 's assets and liabilities , primarily relating to music licensing . melodyvr paid consideration of approximately $ 26 million to certain holders of debt and equity of napster , comprised of $ 12 million in cash , shares of melodyvr , and a $ 3 million 18-month indemnity escrow . the shares of melodyvr that realnetworks received may not be sold or transferred , except in limited circumstances , for a period of one year . certain proceeds from the transaction were used to fully repay the advance to napster on the revolving line of credit , as discussed in note 9. debt , pay napster 's transaction expenses , and pay amounts to certain of napster 's common stockholders . the final value to realnetworks from the transaction is subject to the eventual payout of the indemnity escrow . effective on the execution of the agreement and plan of merger on august 25 , 2020 , napster was treated as discontinued operations for accounting and disclosure purposes . as such , napster 's operating results for the years ended december 31 , 2020 and 2019 and financial condition as of december 31 , 2019 have been recast to conform to this presentation . upon the close of the transaction , a gain on sale of approximately $ 1.9 million was recognized in discontinued operations . covid-19 in march 2020 , the world health organization declared the outbreak of the novel coronavirus that causes covid-19 to be a global pandemic . as the virus spread throughout the u.s. and the world , authorities implemented numerous measures to contain the virus , including travel bans and restrictions , quarantines , shelter-in-place orders , business limitations , and shutdowns . in addition to the pandemic 's widespread impact on public health and global society , reactions to the pandemic as well as measures taken to contain the virus have caused significant turmoil to the global economy and financial markets . story_separator_special_tag our critical accounting policies and estimates are as follows : revenue recognition ; valuation of definite-lived assets , right-of-use operating lease assets , and goodwill ; and accounting for income taxes . revenue recognition . we recognize revenue from contracts with customers as control of the promised good or service is transferred . please refer to note 3. revenue recognition for further details regarding our recognition policies . valuation of definite-lived assets , right-of-use operating lease assets , and goodwill . assets acquired and liabilities assumed in a business acquisition are measured at fair value under the purchase accounting method and any goodwill is recognized as the excess of the total purchase price over the fair value of assets acquired and liabilities assumed . the fair value estimates are based upon estimates and assumptions relating to future revenues , cash flows , operating expenses and costs of capital . these estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including , but not limited to , the cash flows of long-term operating plans and risk-commensurate discount rates and cost of capital . our definite-lived assets consist primarily of property , plant and equipment . definite-lived assets are amortized on a straight line basis over their estimated useful lives . we review definite-lived assets and right-of-use operating lease assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable . recoverability of these assets is measured by comparison of their carrying amount to future undiscounted cash flows the assets are expected to generate . if definite-lived assets or right-of-use operating lease assets are considered to be impaired , the impairment to be recognized equals the amount by which the carrying value of the assets exceeds their fair market value . we test goodwill for impairment on an annual basis , in our fourth quarter , or more frequently if circumstances indicate reporting unit carrying values may exceed their fair values . as part of this test , we first perform a qualitative assessment to determine if the fair value of a reporting unit is more likely than not less than the reporting unit 's carrying amount including goodwill . if this assessment indicates impairment is more likely than not , we then compare the carrying value of the reporting unit to the estimated fair value of the reporting unit . if the carrying value of the reporting unit exceeds the estimated fair value , we then calculate the implied estimated fair value of goodwill for the reporting unit and compare it to the carrying amount of goodwill for the reporting unit . if the carrying amount of goodwill exceeds the implied estimated fair value , an impairment charge to current operations is recorded to reduce the carrying value to implied estimated value . the impairment analysis of definite-lived assets , right-of-use operating lease assets , and goodwill may be based upon estimates and assumptions relating to our future revenue , cash flows , operating expenses , costs of capital and capital purchases . these estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including , but not limited to , the cash flows of our long-term operating plans , market and interest rate risk , and risk-commensurate discount rates and cost of capital . significant or sustained declines in future revenue or cash flows , or adverse changes in our business climate , among other factors , and their resulting impact on the estimates and assumptions relating to the value of our definite-lived , right-of-use lease , and goodwill assets could result in the need to perform an impairment analysis in future periods which could result in a significant impairment . while we believe our estimates and assumptions are reasonable , due to their complexity and subjectivity , these estimates and assumptions could vary from period to period . changes in these estimates and assumptions could materially affect the estimate of future cash flows and related fair values of these assets and result in significant impairments , which could have a material adverse effect on our financial condition or results of operations . for further discussion , please see the risk factor entitled , `` any impairment to our goodwill , definite-lived , and right-of-use operating lease assets could result in a material charge to our earnings `` under item 1a risk factors . accounting for income taxes . we use the asset and liability method of accounting for income taxes . under this method , income tax expense is recognized for the amount of taxes payable or refundable for the current year . in addition , deferred income tax expense and deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities and for operating losses and tax credit carryforwards . deferred tax assets and liabilities and operating loss and tax credit carryforwards are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences and operating loss and tax credit 27 carryforwards are expected to be recovered or settled . we must make assumptions , judgments and estimates to determine the current and deferred provision for income taxes , deferred tax assets and liabilities and any valuation allowance to be recorded against deferred tax assets . our judgments , assumptions , and estimates relative to the current provision for income tax take into account current tax laws , our interpretation of current tax laws and possible outcomes of future audits conducted by foreign and domestic tax authorities . changes in tax law or our interpretation of tax laws and future tax audits could materially impact the amounts provided for income taxes in our consolidated financial statements . each reporting period we must periodically assess the likelihood that our

liquidity and capital resources the following summarizes working capital , cash and cash equivalents , and restricted cash ( in thousands ) : replace_table_token_7_th the 2020 improvement in working capital from december 31 , 2019 was primary due to the investment in melodyvr received as proceeds on the sale of napster , partially offset by the reclassification of the contingent consideration liability from other long-term liabilities to current liabilities . cash and cash equivalents increased $ 15.5 million from december 31 , 2019 due to $ 10.0 million in cash proceeds from the first quarter 2020 issuance of series b preferred stock , cash proceeds received from the sale of napster during the fourth quarter of 2020 , as described in note 4. acquisitions and dispositions , proceeds of $ 2.9 million from the ppp promissory note , and issuance of safe notes of $ 2.1 million . these increases were partially offset by cash used in operations . the decrease in restricted cash equivalents is due to a reduction in the restricted amounts required by our amended loan agreement of $ 2.0 million and the release of restricted funds held for the corporate headquarters lease , which have been satisfied with a letter of credit . see note 9. debt for additional information on amendments to our revolving line of credit . the following summarizes cash flow activity from continuing operations ( in thousands ) : replace_table_token_8_th cash used in operating activities consisted of net loss from continuing operations adjusted for certain non-cash items such as depreciation and amortization , stock-based compensation , gain on equity and other investments , fair value adjustments to the 25 contingent consideration liability , loss on impairment of operating lease assets and the effect of changes in certain operating assets and liabilities . cash used in operating activities was $ 13.2 million lower in the year ended december 31 , 2020 as compared to 2019. cash used in operations was lower primarily due to our lower operating loss recorded for year 2020 compared to the prior year .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources the following summarizes working capital , cash and cash equivalents , and restricted cash ( in thousands ) : replace_table_token_7_th the 2020 improvement in working capital from december 31 , 2019 was primary due to the investment in melodyvr received as proceeds on the sale of napster , partially offset by the reclassification of the contingent consideration liability from other long-term liabilities to current liabilities . cash and cash equivalents increased $ 15.5 million from december 31 , 2019 due to $ 10.0 million in cash proceeds from the first quarter 2020 issuance of series b preferred stock , cash proceeds received from the sale of napster during the fourth quarter of 2020 , as described in note 4. acquisitions and dispositions , proceeds of $ 2.9 million from the ppp promissory note , and issuance of safe notes of $ 2.1 million . these increases were partially offset by cash used in operations . the decrease in restricted cash equivalents is due to a reduction in the restricted amounts required by our amended loan agreement of $ 2.0 million and the release of restricted funds held for the corporate headquarters lease , which have been satisfied with a letter of credit . see note 9. debt for additional information on amendments to our revolving line of credit . the following summarizes cash flow activity from continuing operations ( in thousands ) : replace_table_token_8_th cash used in operating activities consisted of net loss from continuing operations adjusted for certain non-cash items such as depreciation and amortization , stock-based compensation , gain on equity and other investments , fair value adjustments to the 25 contingent consideration liability , loss on impairment of operating lease assets and the effect of changes in certain operating assets and liabilities . cash used in operating activities was $ 13.2 million lower in the year ended december 31 , 2020 as compared to 2019. cash used in operations was lower primarily due to our lower operating loss recorded for year 2020 compared to the prior year .
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 Suspicious Activity Report : we manage our business and report revenue and operating income ( loss ) in three segments : ( 1 ) consumer media ( 2 ) mobile services , and ( 3 ) games . within our consumer media segment , revenue is derived from the software licensing of our video compression and enhancement , or codec , technologies , including primarily from our prior-generation codec realmedia variable bitrate , or rmvb , as well as our newer codec technology , realmedia high definition , or rmhd . we also generate revenue from the sale of our pc-based realplayer products , including realplayer plus and related products . these products and services are delivered directly to consumers and through partners , such as oems and mobile device manufacturers . our mobile services business generates revenue primarily from the sale of subscription services , which include our intercarrier messaging service and ringback tones , as well as through software licenses for the integration of our realtimes platform and certain system implementations . we generate a significant portion of our revenue from sales within our mobile services business to a few mobile carriers . our mobile services segment also includes our computer vision platform , safr , which includes facial recognition technology that leverages artificial intelligence-based machine learning . our games business generates revenue primarily through the development , publishing , and distribution of casual games under the gamehouse and zylom brands . games are offered via mobile devices , digital downloads , and subscription play . we derive revenue from player purchases of in-game virtual goods within our free-to-play games and from advertising on games sites . in addition , we derive revenue from the sale of individual games and subscription offerings . realnetworks allocates to its consumer media , mobile services , and games reportable segments certain corporate expenses which are directly attributable to supporting these businesses , including , but not limited to , a portion of finance , it , legal , human resources and headquarters facilities . remaining expenses , which are not directly attributable to supporting these businesses , are reported as corporate items . these corporate items also can include restructuring charges and stock compensation expense . as described in note 4 , acquisitions and dispositions , realnetworks acquired an additional 42 % interest in rhapsody international , inc. ( doing business as napster ) on january 18 , 2019 bringing our ownership of napster 's outstanding stock to 84 % , thus giving us a majority voting interest . for fiscal periods following the closing of the acquisition , we consolidated napster 's financial results into our financial statements , where napster was reported as a separate segment . realnetworks entered into a support agreement dated august 25 , 2020 by and among its 84 % -owned subsidiary , napster , and melodyvr group plc , referred to as melodyvr , an english public limited company . the support agreement was executed in connection with an agreement and plan of merger , or merger agreement , by and among napster , melodyvr , and a wholly owned subsidiary of melodyvr that effectuated the merger . the merger agreement called for the merger of melodyvr 's merger sub 19 with and into napster , with napster surviving and becoming a wholly owned subsidiary of melodyvr . other than as securityholder representative , realnetworks is not a party to the merger agreement . the transaction closed on december 30 , 2020 at which time melodyvr assumed napster 's assets and liabilities , primarily relating to music licensing . melodyvr paid consideration of approximately $ 26 million to certain holders of debt and equity of napster , comprised of $ 12 million in cash , shares of melodyvr , and a $ 3 million 18-month indemnity escrow . the shares of melodyvr that realnetworks received may not be sold or transferred , except in limited circumstances , for a period of one year . certain proceeds from the transaction were used to fully repay the advance to napster on the revolving line of credit , as discussed in note 9. debt , pay napster 's transaction expenses , and pay amounts to certain of napster 's common stockholders . the final value to realnetworks from the transaction is subject to the eventual payout of the indemnity escrow . effective on the execution of the agreement and plan of merger on august 25 , 2020 , napster was treated as discontinued operations for accounting and disclosure purposes . as such , napster 's operating results for the years ended december 31 , 2020 and 2019 and financial condition as of december 31 , 2019 have been recast to conform to this presentation . upon the close of the transaction , a gain on sale of approximately $ 1.9 million was recognized in discontinued operations . covid-19 in march 2020 , the world health organization declared the outbreak of the novel coronavirus that causes covid-19 to be a global pandemic . as the virus spread throughout the u.s. and the world , authorities implemented numerous measures to contain the virus , including travel bans and restrictions , quarantines , shelter-in-place orders , business limitations , and shutdowns . in addition to the pandemic 's widespread impact on public health and global society , reactions to the pandemic as well as measures taken to contain the virus have caused significant turmoil to the global economy and financial markets . story_separator_special_tag our critical accounting policies and estimates are as follows : revenue recognition ; valuation of definite-lived assets , right-of-use operating lease assets , and goodwill ; and accounting for income taxes . revenue recognition . we recognize revenue from contracts with customers as control of the promised good or service is transferred . please refer to note 3. revenue recognition for further details regarding our recognition policies . valuation of definite-lived assets , right-of-use operating lease assets , and goodwill . assets acquired and liabilities assumed in a business acquisition are measured at fair value under the purchase accounting method and any goodwill is recognized as the excess of the total purchase price over the fair value of assets acquired and liabilities assumed . the fair value estimates are based upon estimates and assumptions relating to future revenues , cash flows , operating expenses and costs of capital . these estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including , but not limited to , the cash flows of long-term operating plans and risk-commensurate discount rates and cost of capital . our definite-lived assets consist primarily of property , plant and equipment . definite-lived assets are amortized on a straight line basis over their estimated useful lives . we review definite-lived assets and right-of-use operating lease assets for impairment whenever events or changes in circumstances indicate the carrying amount of such assets may not be recoverable . recoverability of these assets is measured by comparison of their carrying amount to future undiscounted cash flows the assets are expected to generate . if definite-lived assets or right-of-use operating lease assets are considered to be impaired , the impairment to be recognized equals the amount by which the carrying value of the assets exceeds their fair market value . we test goodwill for impairment on an annual basis , in our fourth quarter , or more frequently if circumstances indicate reporting unit carrying values may exceed their fair values . as part of this test , we first perform a qualitative assessment to determine if the fair value of a reporting unit is more likely than not less than the reporting unit 's carrying amount including goodwill . if this assessment indicates impairment is more likely than not , we then compare the carrying value of the reporting unit to the estimated fair value of the reporting unit . if the carrying value of the reporting unit exceeds the estimated fair value , we then calculate the implied estimated fair value of goodwill for the reporting unit and compare it to the carrying amount of goodwill for the reporting unit . if the carrying amount of goodwill exceeds the implied estimated fair value , an impairment charge to current operations is recorded to reduce the carrying value to implied estimated value . the impairment analysis of definite-lived assets , right-of-use operating lease assets , and goodwill may be based upon estimates and assumptions relating to our future revenue , cash flows , operating expenses , costs of capital and capital purchases . these estimates and assumptions are complex and subject to a significant degree of judgment with respect to certain factors including , but not limited to , the cash flows of our long-term operating plans , market and interest rate risk , and risk-commensurate discount rates and cost of capital . significant or sustained declines in future revenue or cash flows , or adverse changes in our business climate , among other factors , and their resulting impact on the estimates and assumptions relating to the value of our definite-lived , right-of-use lease , and goodwill assets could result in the need to perform an impairment analysis in future periods which could result in a significant impairment . while we believe our estimates and assumptions are reasonable , due to their complexity and subjectivity , these estimates and assumptions could vary from period to period . changes in these estimates and assumptions could materially affect the estimate of future cash flows and related fair values of these assets and result in significant impairments , which could have a material adverse effect on our financial condition or results of operations . for further discussion , please see the risk factor entitled , `` any impairment to our goodwill , definite-lived , and right-of-use operating lease assets could result in a material charge to our earnings `` under item 1a risk factors . accounting for income taxes . we use the asset and liability method of accounting for income taxes . under this method , income tax expense is recognized for the amount of taxes payable or refundable for the current year . in addition , deferred income tax expense and deferred tax assets and liabilities are recognized for the expected future tax consequences of temporary differences between the financial reporting and tax basis of assets and liabilities and for operating losses and tax credit carryforwards . deferred tax assets and liabilities and operating loss and tax credit carryforwards are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences and operating loss and tax credit 27 carryforwards are expected to be recovered or settled . we must make assumptions , judgments and estimates to determine the current and deferred provision for income taxes , deferred tax assets and liabilities and any valuation allowance to be recorded against deferred tax assets . our judgments , assumptions , and estimates relative to the current provision for income tax take into account current tax laws , our interpretation of current tax laws and possible outcomes of future audits conducted by foreign and domestic tax authorities . changes in tax law or our interpretation of tax laws and future tax audits could materially impact the amounts provided for income taxes in our consolidated financial statements . each reporting period we must periodically assess the likelihood that our

