service revenue consists of amounts attributable to our fee-based services . reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin . reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services , but we pass such costs directly on to our customers without any additional markup . non-controlling interests represent the earnings of lenders one , a consolidated entity not owned by altisource , and are included in revenue and reduced from net income to arrive at net income attributable to altisource . we have prepared our consolidated financial statements in accordance with accounting principles generally accepted in the united states of america . altisource 's vision and growth initiatives altisource provides a suite of mortgage , real estate and consumer debt services , leveraging our technology and global operations . our relationship with ocwen provided a foundation on which we built our business and ocwen , as our largest customer , remains an important priority for us . leveraging the services we have built through the ocwen and other relationships , altisource is focused on becoming the premier provider of real estate and mortgage marketplaces offering both distribution and content to a diversified customer base . within the real estate and mortgage markets , we are facilitating transactions related to home sales , home rentals , home maintenance , mortgage origination and mortgage servicing . while we expect our revenue from ocwen 's servicing portfolio will decline in 2015 , we believe we have opportunities to continue to build our business from our revenue and diversification initiatives . ocwen remains a very important component of our business and we believe that its existing non-gse portfolio provides continuing revenue opportunities for altisource . while we have been working on our strategic growth initiatives for some time , we have historically had to balance this activity with the need to support ocwen during a period of its own rapid growth . given our current expectations relative to ocwen going forward and the recognized importance of diversifying further our customer base , we are increasing our focus on our strategic growth initiatives . our strategic growth initiatives are : mortgage market : attract new clients to our comprehensive default related businesses grow our origination services and technologies real estate market : expand our innovative online real estate marketplace grow our property management and renovation services business stock repurchase plan on february 28 , 2014 , our shareholders approved a new stock repurchase program , which replaced the previous stock repurchase program . under the new program , we are authorized to purchase up to 3.4 million shares of our common stock , based on a limit of 15 % of the outstanding shares of common stock on the date of approval , in the open market , at a minimum price of $ 1.00 per share and a maximum price of $ 500.00 per share . this is in addition to amounts previously purchased under the prior programs . from authorization of the previous programs through december 31 , 2014 , we have purchased approximately 6.2 million shares of our common stock in the open market at an average price of $ 79.16 per share . we purchased 2.5 million shares of common stock at an average price of $ 103.67 per share during the year ended december 31 , 2014 and 1.2 million shares at an average price of $ 116.99 per share during the year ended december 31 , 2013. as of december 31 , 2014 , approximately 1.1 million shares of common stock remain available for repurchase under the new program . our senior secured term loan agreement limits the amount we can spend on share repurchases in any year and may prevent repurchases in certain circumstances . as of december 31 , 2014 , approximately $ 225 million was available to repurchase our common stock under our senior secured term loan . separation of residential asset businesses on december 21 , 2012 , we completed the spin-off of residential and aamc to our shareholders . see “ separation of the residential asset businesses ” in item 1 of part i , “ business . ” 24 on december 24 , 2012 , the shares of residential and aamc were distributed to our shareholders of record as of december 17 , 2012 , in the form of a taxable pro rata stock distribution . our shareholders received a pro rata distribution of : one share of residential common stock for every three shares of altisource common stock held ; one share of aamc common stock for every ten shares of altisource common stock held ; and cash in lieu of fractional residential and aamc shares . residential is focused on acquiring and managing single family rental properties by acquiring sub-performing and non-performing residential mortgage loans as well as single family homes at or following the foreclosure sale throughout the united states . aamc provides asset management and certain corporate governance services to residential . we provide property management , lease management and renovation management services to residential . prior to the separation , we capitalized residential with $ 100 million of cash and aamc with $ 5 million of cash . we eliminated the assets and liabilities of residential and aamc from our consolidated balance sheet effective at the close of business on december 21 , 2012. as residential and aamc were development stage companies and had not yet commenced operations at the time of separation , these entities had no historical results of operations . we do not expect any negative impact on our future operations other than interest expense on the debt we borrowed in november 2012 to capitalize these entities . story_separator_special_tag when new loans are boarded by ocwen onto realservicing , for the initial months post-boarding , we tend to deliver an elevated level of lower margin residential property valuation and property inspection and preservation services . 33 selling , general and administrative expenses and income from operations sg & a expenses consist of the following for the years ended december 31 : replace_table_token_15_th n/m — not meaningful . sg & a for the year ended december 31 , 2014 of $ 94.7 million increased by 104 % compared to the year ended december 31 , 2013 , primarily driven by marketing costs largely related to hubzu , higher legal costs and bad debt expense in 2014 and increased amortization of intangible assets recorded in connection with the acquisition of the homeward and rescap fee-based businesses . bad debt expense increased in 2014 by $ 12.0 million , driven primarily from the default management services business . a change in our customers ' business model and fourth quarter 2014 discussions with these customers led us to believe that a portion of the accounts receivable balance is no longer collectible . sg & a for the year ended december 31 , 2013 of $ 46.5 million increased by 85 % compared to the year ended december 31 , 2012 , primarily driven by the increase in amortization expense from the 2013 acquisitions of the homeward and rescap fee-based businesses partially offset by higher professional services costs incurred in 2012 in connection with the separation of the residential asset businesses . income from operations increased to $ 210.9 million , representing 32 % of service revenue , for the year ended december 31 , 2014 compared to $ 174.9 million , representing 36 % of service revenue , for the year ended december 31 , 2013 and $ 142.1 million , representing 40 % of service revenue , for the year ended december 31 , 2012 . the decrease in operating income margin is primarily driven by higher hubzu marketing costs and increases in the amortization of intangible assets recorded in connection with the homeward and rescap fee-based business acquisitions and the other increases in sg & a , as discussed above . in 2014 , the decrease in operating income margin was partially offset by the higher gross profit margin , as discussed above . in 2013 , the operating income margin was impacted by lower gross profit margins and higher amortization expense . financial services revenue revenue by service line was as follows for the years ended december 31 : replace_table_token_16_th n/m — not meaningful . 34 we recognized service revenue of $ 98.3 million for the year ended december 31 , 2014 , a 6 % increase compared to the year ended december 31 , 2013 , primarily due to growth in the customer relationship management business from the addition of new clients and expansion of services provided to existing clients . we recognized service revenue of $ 92.5 million for the year ended december 31 , 2013 , a 45 % increase compared to the year ended december 31 , 2012 , primarily due to increased mortgage charge-off collections and growth in customer relationship management revenues from the addition of two new clients during 2013 and expansion of services provided to existing clients . the increases were partially offset by lower credit card charge-off placements from record low credit card delinquency rates . with respect to the mortgage charge-off business , we expanded our capabilities in connection with the rescap fee-based business transaction , and in the second quarter of 2013 , we began providing these services to the rescap loans serviced by ocwen and a greater portion of the other loans in the ocwen portfolio . certain of our financial services businesses are impacted by seasonality . revenue in the asset recovery management business tends to be higher in the first quarter , as borrowers may utilize tax refunds and bonuses to pay debts , and generally declines throughout the rest of the year . cost of revenue and gross profit cost of revenue consists of the following for the years ended december 31 : replace_table_token_17_th cost of revenue for the year ended december 31 , 2014 of $ 64.3 million increased by 16 % compared to the year ended december 31 , 2013 primarily due to higher compensation and benefits costs and higher technology and telecommunications expense from investments in our it infrastructure to support revenue growth . cost of revenue for the year ended december 31 , 2013 of $ 55.3 million increased by 18 % compared to the year ended december 31 , 2012 , driven primarily by higher compensation cost from an increase in the number of employees in the mortgage charge-off and customer relationship management businesses to support revenue growth . these increases in both years were partially offset by lower outside fees and services as we experienced the benefit of our vendor cost reduction initiatives . gross profit decreased to $ 34.2 million , representing 35 % of service revenue , for the year ended december 31 , 2014 compared to $ 37.6 million , representing 41 % of service revenue , for the year ended december 31 , 2013 and $ 17.8 million , representing 28 % of service revenue , for the year ended december 31 , 2012. in 2014 , gross profit margin decreased due to higher technology and telecommunications expense from investments in our it infrastructure and an increase in employee costs due to increases in headcount to support revenue growth and a slight shift in revenue mix . in 2013 , gross profit as a percentage of service revenue increased due to growth of the higher margin mortgage charge-off and customer relationship management services . 35 selling , general and administrative expenses and income from operations sg & a expenses consist of the following for the years ended december 31 : replace_table_token_18_th n/m — not meaningful .

cash $ 100,000 $ 5,000 $ 105,000 reduction in altisource retained earnings $ 100,000 $ 5,000 $ 105,000 correction of immaterial errors as previously disclosed , during 2014 we determined that while we properly identified our related parties in previously issued financial statements , disclosures of certain immaterial related party expenses were omitted . we have corrected the previously presented disclosures of related party expenses in note 4 - transactions with related parties and on the face of the consolidated statements of operations for the years ended december 31 , 2013 and 2012. the impact of correcting these items in the notes to the consolidated financial statements had the effect of : increasing the amounts disclosed as related party cost of revenue from ocwen by $ 20.0 million and $ 13.5 million for the years ended december 31 , 2013 and 2012 , respectively ; increasing the amounts disclosed as selling , general and administrative expenses ( “ sg & a ” ) from ocwen billings to altisource by $ 1.7 million and $ 0.7 million for the years ended december 31 , 2013 and 2012 , respectively ; decreasing the amounts disclosed as sg & a from altisource billings to ocwen by $ 0.1 million and less than $ 0.1 million for the years ended december 31 , 2013 and 2012 , respectively ; and decreasing the amounts disclosed as sg & a from altisource billings to aamc by $ 0.5 million for the year ended december 31 , 2013 ( no adjustment for the year ended december 31 , 2012 ) . correcting these items on the face of the consolidated statements of operations resulted in the disclosure of related party cost of revenue of $ 20.0 million and $ 13.5 million for the years ended december 31 , 2013 and 2012 , respectively , and a decrease in previously disclosed related party sg & a by $ 2.4 million and $ 3.0 million for the years ended december 31 , 2013 and 2012 , respectively .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash $ 100,000 $ 5,000 $ 105,000 reduction in altisource retained earnings $ 100,000 $ 5,000 $ 105,000 correction of immaterial errors as previously disclosed , during 2014 we determined that while we properly identified our related parties in previously issued financial statements , disclosures of certain immaterial related party expenses were omitted . we have corrected the previously presented disclosures of related party expenses in note 4 - transactions with related parties and on the face of the consolidated statements of operations for the years ended december 31 , 2013 and 2012. the impact of correcting these items in the notes to the consolidated financial statements had the effect of : increasing the amounts disclosed as related party cost of revenue from ocwen by $ 20.0 million and $ 13.5 million for the years ended december 31 , 2013 and 2012 , respectively ; increasing the amounts disclosed as selling , general and administrative expenses ( “ sg & a ” ) from ocwen billings to altisource by $ 1.7 million and $ 0.7 million for the years ended december 31 , 2013 and 2012 , respectively ; decreasing the amounts disclosed as sg & a from altisource billings to ocwen by $ 0.1 million and less than $ 0.1 million for the years ended december 31 , 2013 and 2012 , respectively ; and decreasing the amounts disclosed as sg & a from altisource billings to aamc by $ 0.5 million for the year ended december 31 , 2013 ( no adjustment for the year ended december 31 , 2012 ) . correcting these items on the face of the consolidated statements of operations resulted in the disclosure of related party cost of revenue of $ 20.0 million and $ 13.5 million for the years ended december 31 , 2013 and 2012 , respectively , and a decrease in previously disclosed related party sg & a by $ 2.4 million and $ 3.0 million for the years ended december 31 , 2013 and 2012 , respectively .
```    
 Suspicious Activity Report : service revenue consists of amounts attributable to our fee-based services . reimbursable expenses and non-controlling interests are pass-through items for which we earn no margin . reimbursable expenses consist of amounts we incur on behalf of our customers in performing our fee-based services , but we pass such costs directly on to our customers without any additional markup . non-controlling interests represent the earnings of lenders one , a consolidated entity not owned by altisource , and are included in revenue and reduced from net income to arrive at net income attributable to altisource . we have prepared our consolidated financial statements in accordance with accounting principles generally accepted in the united states of america . altisource 's vision and growth initiatives altisource provides a suite of mortgage , real estate and consumer debt services , leveraging our technology and global operations . our relationship with ocwen provided a foundation on which we built our business and ocwen , as our largest customer , remains an important priority for us . leveraging the services we have built through the ocwen and other relationships , altisource is focused on becoming the premier provider of real estate and mortgage marketplaces offering both distribution and content to a diversified customer base . within the real estate and mortgage markets , we are facilitating transactions related to home sales , home rentals , home maintenance , mortgage origination and mortgage servicing . while we expect our revenue from ocwen 's servicing portfolio will decline in 2015 , we believe we have opportunities to continue to build our business from our revenue and diversification initiatives . ocwen remains a very important component of our business and we believe that its existing non-gse portfolio provides continuing revenue opportunities for altisource . while we have been working on our strategic growth initiatives for some time , we have historically had to balance this activity with the need to support ocwen during a period of its own rapid growth . given our current expectations relative to ocwen going forward and the recognized importance of diversifying further our customer base , we are increasing our focus on our strategic growth initiatives . our strategic growth initiatives are : mortgage market : attract new clients to our comprehensive default related businesses grow our origination services and technologies real estate market : expand our innovative online real estate marketplace grow our property management and renovation services business stock repurchase plan on february 28 , 2014 , our shareholders approved a new stock repurchase program , which replaced the previous stock repurchase program . under the new program , we are authorized to purchase up to 3.4 million shares of our common stock , based on a limit of 15 % of the outstanding shares of common stock on the date of approval , in the open market , at a minimum price of $ 1.00 per share and a maximum price of $ 500.00 per share . this is in addition to amounts previously purchased under the prior programs . from authorization of the previous programs through december 31 , 2014 , we have purchased approximately 6.2 million shares of our common stock in the open market at an average price of $ 79.16 per share . we purchased 2.5 million shares of common stock at an average price of $ 103.67 per share during the year ended december 31 , 2014 and 1.2 million shares at an average price of $ 116.99 per share during the year ended december 31 , 2013. as of december 31 , 2014 , approximately 1.1 million shares of common stock remain available for repurchase under the new program . our senior secured term loan agreement limits the amount we can spend on share repurchases in any year and may prevent repurchases in certain circumstances . as of december 31 , 2014 , approximately $ 225 million was available to repurchase our common stock under our senior secured term loan . separation of residential asset businesses on december 21 , 2012 , we completed the spin-off of residential and aamc to our shareholders . see “ separation of the residential asset businesses ” in item 1 of part i , “ business . ” 24 on december 24 , 2012 , the shares of residential and aamc were distributed to our shareholders of record as of december 17 , 2012 , in the form of a taxable pro rata stock distribution . our shareholders received a pro rata distribution of : one share of residential common stock for every three shares of altisource common stock held ; one share of aamc common stock for every ten shares of altisource common stock held ; and cash in lieu of fractional residential and aamc shares . residential is focused on acquiring and managing single family rental properties by acquiring sub-performing and non-performing residential mortgage loans as well as single family homes at or following the foreclosure sale throughout the united states . aamc provides asset management and certain corporate governance services to residential . we provide property management , lease management and renovation management services to residential . prior to the separation , we capitalized residential with $ 100 million of cash and aamc with $ 5 million of cash . we eliminated the assets and liabilities of residential and aamc from our consolidated balance sheet effective at the close of business on december 21 , 2012. as residential and aamc were development stage companies and had not yet commenced operations at the time of separation , these entities had no historical results of operations . we do not expect any negative impact on our future operations other than interest expense on the debt we borrowed in november 2012 to capitalize these entities . story_separator_special_tag when new loans are boarded by ocwen onto realservicing , for the initial months post-boarding , we tend to deliver an elevated level of lower margin residential property valuation and property inspection and preservation services . 33 selling , general and administrative expenses and income from operations sg & a expenses consist of the following for the years ended december 31 : replace_table_token_15_th n/m — not meaningful . sg & a for the year ended december 31 , 2014 of $ 94.7 million increased by 104 % compared to the year ended december 31 , 2013 , primarily driven by marketing costs largely related to hubzu , higher legal costs and bad debt expense in 2014 and increased amortization of intangible assets recorded in connection with the acquisition of the homeward and rescap fee-based businesses . bad debt expense increased in 2014 by $ 12.0 million , driven primarily from the default management services business . a change in our customers ' business model and fourth quarter 2014 discussions with these customers led us to believe that a portion of the accounts receivable balance is no longer collectible . sg & a for the year ended december 31 , 2013 of $ 46.5 million increased by 85 % compared to the year ended december 31 , 2012 , primarily driven by the increase in amortization expense from the 2013 acquisitions of the homeward and rescap fee-based businesses partially offset by higher professional services costs incurred in 2012 in connection with the separation of the residential asset businesses . income from operations increased to $ 210.9 million , representing 32 % of service revenue , for the year ended december 31 , 2014 compared to $ 174.9 million , representing 36 % of service revenue , for the year ended december 31 , 2013 and $ 142.1 million , representing 40 % of service revenue , for the year ended december 31 , 2012 . the decrease in operating income margin is primarily driven by higher hubzu marketing costs and increases in the amortization of intangible assets recorded in connection with the homeward and rescap fee-based business acquisitions and the other increases in sg & a , as discussed above . in 2014 , the decrease in operating income margin was partially offset by the higher gross profit margin , as discussed above . in 2013 , the operating income margin was impacted by lower gross profit margins and higher amortization expense . financial services revenue revenue by service line was as follows for the years ended december 31 : replace_table_token_16_th n/m — not meaningful . 34 we recognized service revenue of $ 98.3 million for the year ended december 31 , 2014 , a 6 % increase compared to the year ended december 31 , 2013 , primarily due to growth in the customer relationship management business from the addition of new clients and expansion of services provided to existing clients . we recognized service revenue of $ 92.5 million for the year ended december 31 , 2013 , a 45 % increase compared to the year ended december 31 , 2012 , primarily due to increased mortgage charge-off collections and growth in customer relationship management revenues from the addition of two new clients during 2013 and expansion of services provided to existing clients . the increases were partially offset by lower credit card charge-off placements from record low credit card delinquency rates . with respect to the mortgage charge-off business , we expanded our capabilities in connection with the rescap fee-based business transaction , and in the second quarter of 2013 , we began providing these services to the rescap loans serviced by ocwen and a greater portion of the other loans in the ocwen portfolio . certain of our financial services businesses are impacted by seasonality . revenue in the asset recovery management business tends to be higher in the first quarter , as borrowers may utilize tax refunds and bonuses to pay debts , and generally declines throughout the rest of the year . cost of revenue and gross profit cost of revenue consists of the following for the years ended december 31 : replace_table_token_17_th cost of revenue for the year ended december 31 , 2014 of $ 64.3 million increased by 16 % compared to the year ended december 31 , 2013 primarily due to higher compensation and benefits costs and higher technology and telecommunications expense from investments in our it infrastructure to support revenue growth . cost of revenue for the year ended december 31 , 2013 of $ 55.3 million increased by 18 % compared to the year ended december 31 , 2012 , driven primarily by higher compensation cost from an increase in the number of employees in the mortgage charge-off and customer relationship management businesses to support revenue growth . these increases in both years were partially offset by lower outside fees and services as we experienced the benefit of our vendor cost reduction initiatives . gross profit decreased to $ 34.2 million , representing 35 % of service revenue , for the year ended december 31 , 2014 compared to $ 37.6 million , representing 41 % of service revenue , for the year ended december 31 , 2013 and $ 17.8 million , representing 28 % of service revenue , for the year ended december 31 , 2012. in 2014 , gross profit margin decreased due to higher technology and telecommunications expense from investments in our it infrastructure and an increase in employee costs due to increases in headcount to support revenue growth and a slight shift in revenue mix . in 2013 , gross profit as a percentage of service revenue increased due to growth of the higher margin mortgage charge-off and customer relationship management services . 35 selling , general and administrative expenses and income from operations sg & a expenses consist of the following for the years ended december 31 : replace_table_token_18_th n/m — not meaningful .

