international revenue includes all revenue derived from sales to customers outside the united states . at december 31 , 2011 , we employed approximately 2,135 employees worldwide , of which 1,040 employees are based in the americas , 145 employees in emea , and 950 employees in apac ( including india ) . we have offices in australia , china , france , india , japan , the netherlands , singapore , and the united kingdom , as well as representatives in mexico and reseller partnerships in latin america , eastern europe , the middle east , south africa , and asia . global economic trends and industry factors global macro economic trends , technology spending , and supply chain management market growth are important barometers for our business . in 2011 , approximately 72 % of our total revenue was generated in the united states , 12 % in emea and the balance in apac , canada , and latin america . in addition , industry analysts estimate that approximately two-thirds of every supply chain software solutions dollar invested is spent in the united states ; consequently , the health of the u.s. economy has a meaningful impact on our financial results . 25 we sell technology-based solutions with total pricing , including software and services , in many cases exceeding $ 1.0 million . our software often is a part of our customers ' and prospects ' much larger capital commitment by our customer associated with facilities expansion and business improvement . we believe that , given the lingering uncertainty in the global macro environment , the current sales cycles for large license deals of $ 1.0 million or greater in our target markets have been extended . the current business climate within the united states and geographic regions in which we operate continues to affect customers ' and prospects ' decisions regarding timing of strategic capital expenditures . delays with respect to such decisions can have a material adverse impact on our business , and may further intensify competition in our already highly competitive markets . in january 2012 , the international monetary fund ( imf ) provided a world economic outlook ( weo ) update lowering its previous 2012 world economic growth forecast from september 2011. the update noted that , global output is projected to expand by 3 1 / 4 percent in 2012a downward revision of about 3 / 4 percentage point relative to the september 2011 world economic outlook . this is largely because the euro area economy is now expected to go into a mild recession in 2012 as a result of the rise in sovereign yields , the effects of bank deleveraging on the real economy , and the impact of additional fiscal consolidation . growth in emerging and developing economies is also expected to slow because of the worsening external environment and a weakening of internal demand. advanced economies , which represent our primary revenue markets , are projected to expand by 1 1 / 2 percent on average during 2012 and 2013. as the weo further noted , given the depth of the 2009 recession , these growth rates are expected to be too sluggish to make a major impact in high unemployment . during 2011 and 2010 , the overall trend has been an increase in large license deals for the company , with recognized $ 1.0 million or larger software license deals totaling thirteen and nine for 2011 and 2010 , respectively , up from five in 2009. however , the large deal flow has been inconsistent from quarter to quarter , reflecting what we believe to be ongoing macro-economic uncertainty in the united states and western europe . while we are encouraged by our 2011 and 2010 results , we , along with many of our customers , still remain cautious regarding the pace of global economic recovery . with global gdp growth continuing to be well below pre-2008 levels , we believe global economic volatility likely will continue to shape customers ' and prospects ' buying decisions , making it more difficult to forecast sales cycles for our products and the timing of large software license deals . when reviewing our 2010 results compared to 2009 , it is important to highlight temporary expense actions instituted in 2009 to offset the impact of the global economic crisis on our revenue . during 2009 we had no annual merit salary increases , our executives and board of directors absorbed a salary reduction , we asked many of our employees to take unpaid furlough days , and we dramatically reduced many other expenses to help offset a revenue decline versus 2008. moreover , due to poor financial results , 2009 incentive compensation was significantly reduced . in 2009 , we reported total revenue of $ 246.7 million for the full year , a 27 % decline in total revenue compared with full year 2008. without sacrificing investment in innovation , our aggressive measures to reduce costs enabled us to achieve $ 21.1 million in operating profit in 2009 , with positive operating margins of 8.6 % . for 2010 , salaries were restored for executives and board of directors to pre-reduction levels , unpaid furlough days were eliminated , and merit increases were provided to our employees , among other actions , to ensure long-term success . revenue license revenue : license revenue , a leading indicator of our business , is primarily derived from software license fees that customers pay for supply chain solutions . in 2011 , license revenue totaled $ 54.2 million , or 17 % of total revenue , with gross margins of 87.5 % . for the year ended december 31 , 2011 , americas , emea , and apac recognized $ 45.5 million , $ 6.4 million , and $ 2.4 million in license revenue , respectively . story_separator_special_tag hardware revenue is recognized upon shipment to the customer when title passes . the company generally purchases hardware from the company 's vendors only after receiving an order from a customer . as a result , the company does not maintain hardware inventory . in accordance with the other presentation matters within the revenue recognition topic of the financial accounting standards board 's ( fasb ) accounting standards codification , the company recognizes amounts associated with reimbursements from customers for out-of-pocket expenses as revenue . such amounts have been classified as hardware and other revenue . the total amount of expense reimbursement recorded to revenue was $ 10.4 million , $ 9.0 million , and $ 7.5 million for 2011 , 2010 , and 2009 , respectively . allowance for doubtful accounts we continuously monitor collections and payments from our customers and maintain an allowance for doubtful accounts based upon our historical experience and any specific customer collection issues that we have identified . additions to the allowance for doubtful accounts generally represent a sales allowance on services revenue , which are recorded to operations as a reduction to services revenue . while such losses have historically been within our expectations and the provisions established , we can not guarantee that we will continue to experience the same loss rates that we have in the past . valuation of goodwill in accordance with the intangiblesgoodwill and other topic of the fasb accounting standards codification , we do not amortize goodwill and other intangible assets with indefinite lives . our goodwill is subject to an annual impairment test , which requires us to estimate the fair value of our business compared to the carrying value . the impairment reviews require an analysis of future projections and assumptions about our operating performance . should such review indicate the assets are impaired , we would record an expense for the impaired assets . annual tests or other future events could cause us to conclude that impairment indicators exist and that our goodwill is impaired . for example , if we had reason to believe that our recorded goodwill had become impaired due to decreases in the fair market value of the underlying business , we would have to record a charge to income for that portion of goodwill that we believed was impaired . any resulting impairment loss could have a material adverse impact on our financial position and results of operations . at december 31 , 2011 , our goodwill balance was $ 62.3 million . accounting for income taxes we provide for the effect of income taxes on our financial position and results of operations in accordance with the income taxes topic of the fasb accounting standards codification . under this accounting pronouncement , income tax expense is recognized for the amount of income taxes payable or refundable for the current year and for the change in net deferred tax assets or liabilities resulting from events that are recorded for financial reporting purposes in a different reporting period than recorded in the tax return . management must make significant assumptions , judgments , and estimates to determine our current provision for income taxes and also our deferred tax assets and liabilities and any valuation allowance to be recorded against our net deferred tax asset . our judgments , assumptions , and estimates relative to the current provision for income tax take into account current tax laws , our interpretation of current tax laws , allowable deductions , projected tax credits , and possible outcomes of current and future audits conducted by foreign and domestic tax authorities . we do not recognize a tax benefit unless we conclude that it is more likely than not that the benefit will be sustained on audit by the taxing authority based solely on the technical merits of the associated tax position . if the recognition threshold is met , we recognize a tax benefit measured at the largest amount of the tax benefit that , in our judgment , is greater than 50 percent likely to be realized . changes in tax law or our interpretation of tax laws and the resolution of current and future tax audits could significantly impact the amounts provided for income taxes in our financial position and results of operations . our assumptions , judgments , and estimates relative to the value of our net deferred tax asset take into account predictions of the amount and category of future taxable income . actual operating results and the underlying amount and category of income in future years could render our current assumptions , judgments , and estimates of recoverable net deferred taxes inaccurate , thus materially impacting our financial position and results of operations . 30 stock-based compensation in january 2010 our compensation committee approved certain changes to our historical equity incentive grant practices , with the objective to optimize the company 's performance and retention strength while managing program share usage to improve long-term equity overhang . the change eliminated stock option awards in favor of 100 % restricted stock grants , which for the 2011 and 2010 awards contain vesting provisions that are 50 % service-based and 50 % performance-based . the 2011 and 2010 awards have a four year vesting period , with the performance portion tied to their respective year revenue and adjusted earnings per share targets . for our historical stock option grants , we estimated the fair value on the date of grant using the black-scholes option pricing model . we based our estimate of fair value on certain assumptions , including the expected term of the option , the expected volatility of the price of the underlying share for the expected term of the option , the expected dividends on the underlying share for the expected term , and the risk-free interest rate for the expected term of the option . we based our expected volatilities on a combination of the historical volatility of

liquidity and capital resources during 2011 , 2010 , and 2009 , we funded our business through cash generated from operations . as of december 31 , 2011 , our cash and investments totaled $ 99.1 million as compared to $ 126.9 million at december 31 , 2010. our cash flow from operating activities totaled $ 55.8 million , $ 50.0 million , and $ 58.3 million in 2011 , 2010 , and 2009 , respectively . cash flow from operating activities for 2011 increased $ 5.8 million compared to 2010 primarily attributable to higher revenue and net earnings . cash flow from operating activities for 2010 decreased $ 8.3 million compared to 2009 principally due to increased working capital requirements associated with revenue growth . days sales outstanding ( dso ) was 62 days , 61 days , and 56 days at december 31 , 2011 , 2010 , and 2009 , respectively . our investing activities used cash of approximately $ 4.6 million , $ 8.9 million , and $ 2.3 million in 2011 , 2010 , and 2009 , respectively . the primary use of cash for investing activities for the year ended december 31 , 2011 was $ 5.1 million in capital expenditures partially offset by the net maturities of $ 0.5 million in investments . the use of cash for investing activities for the year ended december 31 , 2010 was for capital expenditures of approximately $ 5.9 million and the net purchase of $ 3.0 million in short-term investments . the use of cash for investing activities for the year ended december 31 , 2009 was for capital expenditures of approximately $ 2.4 million . our financing activities used cash of approximately $ 77.9 million , $ 40.9 million , and $ 21.7 million in 2011 , 2010 , and 2009 , respectively .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources during 2011 , 2010 , and 2009 , we funded our business through cash generated from operations . as of december 31 , 2011 , our cash and investments totaled $ 99.1 million as compared to $ 126.9 million at december 31 , 2010. our cash flow from operating activities totaled $ 55.8 million , $ 50.0 million , and $ 58.3 million in 2011 , 2010 , and 2009 , respectively . cash flow from operating activities for 2011 increased $ 5.8 million compared to 2010 primarily attributable to higher revenue and net earnings . cash flow from operating activities for 2010 decreased $ 8.3 million compared to 2009 principally due to increased working capital requirements associated with revenue growth . days sales outstanding ( dso ) was 62 days , 61 days , and 56 days at december 31 , 2011 , 2010 , and 2009 , respectively . our investing activities used cash of approximately $ 4.6 million , $ 8.9 million , and $ 2.3 million in 2011 , 2010 , and 2009 , respectively . the primary use of cash for investing activities for the year ended december 31 , 2011 was $ 5.1 million in capital expenditures partially offset by the net maturities of $ 0.5 million in investments . the use of cash for investing activities for the year ended december 31 , 2010 was for capital expenditures of approximately $ 5.9 million and the net purchase of $ 3.0 million in short-term investments . the use of cash for investing activities for the year ended december 31 , 2009 was for capital expenditures of approximately $ 2.4 million . our financing activities used cash of approximately $ 77.9 million , $ 40.9 million , and $ 21.7 million in 2011 , 2010 , and 2009 , respectively .
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 Suspicious Activity Report : international revenue includes all revenue derived from sales to customers outside the united states . at december 31 , 2011 , we employed approximately 2,135 employees worldwide , of which 1,040 employees are based in the americas , 145 employees in emea , and 950 employees in apac ( including india ) . we have offices in australia , china , france , india , japan , the netherlands , singapore , and the united kingdom , as well as representatives in mexico and reseller partnerships in latin america , eastern europe , the middle east , south africa , and asia . global economic trends and industry factors global macro economic trends , technology spending , and supply chain management market growth are important barometers for our business . in 2011 , approximately 72 % of our total revenue was generated in the united states , 12 % in emea and the balance in apac , canada , and latin america . in addition , industry analysts estimate that approximately two-thirds of every supply chain software solutions dollar invested is spent in the united states ; consequently , the health of the u.s. economy has a meaningful impact on our financial results . 25 we sell technology-based solutions with total pricing , including software and services , in many cases exceeding $ 1.0 million . our software often is a part of our customers ' and prospects ' much larger capital commitment by our customer associated with facilities expansion and business improvement . we believe that , given the lingering uncertainty in the global macro environment , the current sales cycles for large license deals of $ 1.0 million or greater in our target markets have been extended . the current business climate within the united states and geographic regions in which we operate continues to affect customers ' and prospects ' decisions regarding timing of strategic capital expenditures . delays with respect to such decisions can have a material adverse impact on our business , and may further intensify competition in our already highly competitive markets . in january 2012 , the international monetary fund ( imf ) provided a world economic outlook ( weo ) update lowering its previous 2012 world economic growth forecast from september 2011. the update noted that , global output is projected to expand by 3 1 / 4 percent in 2012a downward revision of about 3 / 4 percentage point relative to the september 2011 world economic outlook . this is largely because the euro area economy is now expected to go into a mild recession in 2012 as a result of the rise in sovereign yields , the effects of bank deleveraging on the real economy , and the impact of additional fiscal consolidation . growth in emerging and developing economies is also expected to slow because of the worsening external environment and a weakening of internal demand. advanced economies , which represent our primary revenue markets , are projected to expand by 1 1 / 2 percent on average during 2012 and 2013. as the weo further noted , given the depth of the 2009 recession , these growth rates are expected to be too sluggish to make a major impact in high unemployment . during 2011 and 2010 , the overall trend has been an increase in large license deals for the company , with recognized $ 1.0 million or larger software license deals totaling thirteen and nine for 2011 and 2010 , respectively , up from five in 2009. however , the large deal flow has been inconsistent from quarter to quarter , reflecting what we believe to be ongoing macro-economic uncertainty in the united states and western europe . while we are encouraged by our 2011 and 2010 results , we , along with many of our customers , still remain cautious regarding the pace of global economic recovery . with global gdp growth continuing to be well below pre-2008 levels , we believe global economic volatility likely will continue to shape customers ' and prospects ' buying decisions , making it more difficult to forecast sales cycles for our products and the timing of large software license deals . when reviewing our 2010 results compared to 2009 , it is important to highlight temporary expense actions instituted in 2009 to offset the impact of the global economic crisis on our revenue . during 2009 we had no annual merit salary increases , our executives and board of directors absorbed a salary reduction , we asked many of our employees to take unpaid furlough days , and we dramatically reduced many other expenses to help offset a revenue decline versus 2008. moreover , due to poor financial results , 2009 incentive compensation was significantly reduced . in 2009 , we reported total revenue of $ 246.7 million for the full year , a 27 % decline in total revenue compared with full year 2008. without sacrificing investment in innovation , our aggressive measures to reduce costs enabled us to achieve $ 21.1 million in operating profit in 2009 , with positive operating margins of 8.6 % . for 2010 , salaries were restored for executives and board of directors to pre-reduction levels , unpaid furlough days were eliminated , and merit increases were provided to our employees , among other actions , to ensure long-term success . revenue license revenue : license revenue , a leading indicator of our business , is primarily derived from software license fees that customers pay for supply chain solutions . in 2011 , license revenue totaled $ 54.2 million , or 17 % of total revenue , with gross margins of 87.5 % . for the year ended december 31 , 2011 , americas , emea , and apac recognized $ 45.5 million , $ 6.4 million , and $ 2.4 million in license revenue , respectively . story_separator_special_tag hardware revenue is recognized upon shipment to the customer when title passes . the company generally purchases hardware from the company 's vendors only after receiving an order from a customer . as a result , the company does not maintain hardware inventory . in accordance with the other presentation matters within the revenue recognition topic of the financial accounting standards board 's ( fasb ) accounting standards codification , the company recognizes amounts associated with reimbursements from customers for out-of-pocket expenses as revenue . such amounts have been classified as hardware and other revenue . the total amount of expense reimbursement recorded to revenue was $ 10.4 million , $ 9.0 million , and $ 7.5 million for 2011 , 2010 , and 2009 , respectively . allowance for doubtful accounts we continuously monitor collections and payments from our customers and maintain an allowance for doubtful accounts based upon our historical experience and any specific customer collection issues that we have identified . additions to the allowance for doubtful accounts generally represent a sales allowance on services revenue , which are recorded to operations as a reduction to services revenue . while such losses have historically been within our expectations and the provisions established , we can not guarantee that we will continue to experience the same loss rates that we have in the past . valuation of goodwill in accordance with the intangiblesgoodwill and other topic of the fasb accounting standards codification , we do not amortize goodwill and other intangible assets with indefinite lives . our goodwill is subject to an annual impairment test , which requires us to estimate the fair value of our business compared to the carrying value . the impairment reviews require an analysis of future projections and assumptions about our operating performance . should such review indicate the assets are impaired , we would record an expense for the impaired assets . annual tests or other future events could cause us to conclude that impairment indicators exist and that our goodwill is impaired . for example , if we had reason to believe that our recorded goodwill had become impaired due to decreases in the fair market value of the underlying business , we would have to record a charge to income for that portion of goodwill that we believed was impaired . any resulting impairment loss could have a material adverse impact on our financial position and results of operations . at december 31 , 2011 , our goodwill balance was $ 62.3 million . accounting for income taxes we provide for the effect of income taxes on our financial position and results of operations in accordance with the income taxes topic of the fasb accounting standards codification . under this accounting pronouncement , income tax expense is recognized for the amount of income taxes payable or refundable for the current year and for the change in net deferred tax assets or liabilities resulting from events that are recorded for financial reporting purposes in a different reporting period than recorded in the tax return . management must make significant assumptions , judgments , and estimates to determine our current provision for income taxes and also our deferred tax assets and liabilities and any valuation allowance to be recorded against our net deferred tax asset . our judgments , assumptions , and estimates relative to the current provision for income tax take into account current tax laws , our interpretation of current tax laws , allowable deductions , projected tax credits , and possible outcomes of current and future audits conducted by foreign and domestic tax authorities . we do not recognize a tax benefit unless we conclude that it is more likely than not that the benefit will be sustained on audit by the taxing authority based solely on the technical merits of the associated tax position . if the recognition threshold is met , we recognize a tax benefit measured at the largest amount of the tax benefit that , in our judgment , is greater than 50 percent likely to be realized . changes in tax law or our interpretation of tax laws and the resolution of current and future tax audits could significantly impact the amounts provided for income taxes in our financial position and results of operations . our assumptions , judgments , and estimates relative to the value of our net deferred tax asset take into account predictions of the amount and category of future taxable income . actual operating results and the underlying amount and category of income in future years could render our current assumptions , judgments , and estimates of recoverable net deferred taxes inaccurate , thus materially impacting our financial position and results of operations . 30 stock-based compensation in january 2010 our compensation committee approved certain changes to our historical equity incentive grant practices , with the objective to optimize the company 's performance and retention strength while managing program share usage to improve long-term equity overhang . the change eliminated stock option awards in favor of 100 % restricted stock grants , which for the 2011 and 2010 awards contain vesting provisions that are 50 % service-based and 50 % performance-based . the 2011 and 2010 awards have a four year vesting period , with the performance portion tied to their respective year revenue and adjusted earnings per share targets . for our historical stock option grants , we estimated the fair value on the date of grant using the black-scholes option pricing model . we based our estimate of fair value on certain assumptions , including the expected term of the option , the expected volatility of the price of the underlying share for the expected term of the option , the expected dividends on the underlying share for the expected term , and the risk-free interest rate for the expected term of the option . we based our expected volatilities on a combination of the historical volatility of

