the ultimate extent of its impact on us will depend on future developments , which are highly uncertain and can not be predicted , including new information that may emerge concerning the severity of the pandemic and actions taken to contain or prevent its further spread , including the widespread availability and use of effective vaccines , among others . these and other potential impacts of covid-19 could therefore continue to materially and adversely affect our business , results of operations and financial condition . 21 results of operations statements of operations for the fiscal years ended january 31 ( in thousands ) : replace_table_token_1_th ( 1 ) non-gaap measure meaning net earnings ( loss ) before net interest expense , tax expense ( benefit ) , depreciation , amortization , stock-based compensation expense , transactional and other expenses that do not relate to our core operations . see “ use of non-gaap financial measures ” below for additional information and reconciliation . 22 the following table sets forth , for each fiscal year indicated , certain operating data as percentages of total revenues : statements of operations ( 1 ) replace_table_token_2_th ( 1 ) because a significant percentage of the operating costs are incurred at levels that are not necessarily correlated with revenue levels , a variation in the timing of systems sales and installations and the resulting revenue recognition can cause significant variations in operating results . as a result , period-to-period comparisons may not be meaningful with respect to the past results nor are they necessarily indicative of the future results of the company in the near or long-term . the data in the table is presented solely for the purpose of reflecting the relationship of various operating elements to revenues for the periods indicated . 23 comparison of fiscal year 2020 with 2019 revenues replace_table_token_3_th proprietary software and term licenses — proprietary software revenues recognized in fiscal 2020 were $ 437,000 , as compared to $ 941,000 in fiscal 2019. the decreased fiscal 2020 revenues as compared to fiscal 2019 revenues are primarily attributable to two larger perpetual license sales of our streamline health® abstracting . during fiscal 2020 , the company 's distributor partners experienced a slower sales cycle as their customers , which are hospital systems , prioritized addressing the covid-19 pandemic over software projects . term license revenue for fiscal 2020 decreased $ 27,000 from fiscal 2019 , to $ 153,000. professional services — revenues from professional services in fiscal 2020 were $ 618,000 as compared to $ 1,163,000 in fiscal 2019. the decrease in professional services revenue is primarily due to the completion of large implementation projects in fiscal 2019 combined with customer-initiated delays in ongoing implementation projects in fiscal 2020. fiscal 2020 professional services fees are driven , primarily , from certain large cdi & abstracting projects that were sold in 2019 and 2020 , and the related implementation and services associated with these . the covid-19 pandemic contributed to the decrease in revenue as our customers temporarily placed implementation projects on hold . we expect these projects to restart and revenues to return to 2019 levels as our customers shift priorities away from addressing covid-19 . audit services — audit services revenue for fiscal 2020 increased , to $ 1,891,000 from $ 1,712,000 , in fiscal 2019. audit services revenue increase was primarily impacted by the company 's audit services personnel being on-shore and the use of the company 's proprietary product , evaluator . looking ahead to fiscal 2021 , the company continues to see demand for on-shore , technically proficient auditors in the marketplace . the company believes it has a competitive advantage utilizing evaluator for these professional services . the company expects modest growth for its audit services business in fiscal 2021. maintenance and support — revenues from maintenance and support in fiscal 2020 were $ 4,586,000 as compared to $ 5,356,000 in fiscal 2019. the decrease in maintenance and support revenues in fiscal 2020 resulted primarily from ( i ) $ 482,000 related to maintenance terminations due to the company 's sunsetting of the clinical analytics software and ( ii ) the termination of a large coding software maintenance customer . the company believes it has mitigated future terminations through aggressively pursuing long-term contracts with our significant legacy product customers . these activities have proven useful , as they have resulted in substantially better visibility in the near-term revenue base for the company . the company expects minimal growth for the maintenance and support line item for fiscal 2021 because pricing pressure and terminations should keep pace with new sales . 24 software as a service ( saas ) — revenues from saas in fiscal 2020 were $ 3,661,000 , as compared to $ 2,501,000 in fiscal 2019. the increase in fiscal 2020 revenue was primarily attributable to growth associated with the company 's new evaluator product . the company 's new evaluator product had five new significant sales during fiscal 2020. not all five of the fiscal 2020 sales had a substantial impact to the full year fiscal 2020 revenue , however , they will have a significant impact to the company 's fiscal 2021 revenue . the company expects substantial growth for its saas business , year-over-year , and sequentially , in each quarter of fiscal 2021. cost of sales replace_table_token_4_th total cost of sales includes personnel directly affiliated with earning the revenue , amortization of capitalized software expenditures , and royalties on third-party licensing of products used by the company to deliver its solutions and services . the increase in expense for fiscal 2020 compared with fiscal 2019 was primarily due to a change in the way the company moved projects through the agile method of development . in fiscal 2021 , as previously announced , the company shortened the time which it was developing specific projects . story_separator_special_tag the following table reconciles ebitda and adjusted ebitda to net loss from continuing operations , and adjusted ebitda per diluted share to loss per diluted share for the fiscal years ended january 31 , 2021 and 2020. all of the items included in the reconciliation from ebitda and adjusted ebitda to net loss from continuing operations and the related per share calculations are either recurring non-cash items , or items that management does not consider in assessing our on-going operating performance . in the case of the non-cash items , management believes that investors may find it useful to assess the company 's comparative operating performance because the measures without such items are less susceptible to variances in actual performance resulting from depreciation , amortization and other expenses that do not relate to our core operations and are more reflective of other factors that affect operating performance . in the case of items that do not relate to our core operations , management believes that investors may find it useful to assess our operating performance if the measures are presented without these items because their financial impact does not reflect ongoing operating performance . 30 replace_table_token_12_th ( 1 ) in fiscal year 2020 and 2019 , executive transition cost on the consolidated statement of operations includes $ 0 and $ 64,000 in stock compensation expense , respectively , which is included within share-based compensation expense in the adjusted ebitda calculation above . ( 2 ) adjusted ebitda as a percentage of gaap net revenues . ( 3 ) adjusted ebitda per adjusted diluted share for the company 's common stock is computed using the more dilutive of the two-class method or the if-converted method . ( 4 ) the number of incremental shares that would be dilutive under profit assumption , only applicable under a gaap net loss . if gaap profit is earned in the current period , no additional incremental shares are assumed . application of critical accounting policies the following is a summary of the company 's most critical accounting policies . refer to note 2 - significant accounting policies to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” for a complete discussion of the significant accounting policies and methods used in the preparation of our consolidated financial statements . 31 revenue recognition the company derives revenue from the sale of internally developed software , either by licensing for local installation or by a saas delivery model , through our direct sales force or through third-party resellers . licensed , locally installed customers on a perpetual model utilize our support and maintenance services for a separate fee , whereas term-based locally installed license fees and saas fees include support and maintenance . the company also derives revenue from professional services that support the implementation , configuration , training and optimization of the applications , as well as audit services provided to help customers review their internal coding audit processes . additional revenues are also derived from reselling third-party software and hardware components . the company recognizes revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services . performance obligations are the unit of accounting for revenue recognition and generally represent the distinct goods or services that are promised to the customer . if we determine that we have not satisfied a performance obligation , we will defer recognition of the revenue until the performance obligation is deemed to be satisfied . maintenance and support and saas agreements are generally non-cancellable or contain significant penalties for early cancellation , although customers typically have the right to terminate their contracts for cause if we fail to perform material obligations . however , if non-standard acceptance periods , non-standard performance criteria , or cancellation or right of refund terms are required , revenue is recognized upon the satisfaction of such criteria . significant judgment is required to determine the standalone selling price ( “ ssp ” ) for each performance obligation , the amount allocated to each performance obligation and whether it depicts the amount that the company expects to receive in exchange for the related product and or service . as the selling prices of the company 's software licenses are highly variable , the company estimates ssp of its software licenses using the residual approach when the software license is sold with other services and observable ssps exist for the other services . the company estimates the ssp for maintenance , professional services , and audit services based on observable standalone sales . refer to note 2 - significant accounting policies to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” for additional information regarding our revenue recognition policies . allowance for doubtful accounts accounts and contract receivables are comprised of amounts owed the company for solutions and services provided . contracts with individual customers and resellers determine when receivables are due and payable . in determining the allowances for doubtful accounts , the unpaid receivables are reviewed periodically to determine the payment status based upon the most currently available information . during these periodic reviews , the company determines the required allowances for doubtful accounts for estimated losses resulting from the unwillingness or inability of its customers or resellers to make required payments . capitalized software development costs software development costs for software to be sold , leased , or marketed are accounted for in accordance with accounting standards codification ( “ asc ” ) 985-20 , software — costs of software to be sold , leased or marketed . costs associated with the planning and design phase of software development are classified as research and development costs and are expensed as incurred . once technological feasibility has been established , a

liquidity and capital resources the company 's liquidity is dependent upon numerous factors including : ( i ) the timing and amount of revenues and collection of contractual amounts from customers , ( ii ) amounts invested in research and development and capital expenditures , and ( iii ) the level of operating expenses , all of which can vary significantly from quarter-to-quarter . the company 's primary cash requirements include regular payment of payroll and other business expenses , principal and interest payments on debt and minor amounts of capital expenditures . capital expenditures generally include computer hardware and computer software to support internal development efforts or saas data center infrastructure . operations are funded with cash generated by operations and borrowings under the bank credit facilities . the company believes that cash flows from operations and available credit facilities are adequate to fund current obligations for twelve months from the date of issuance of the audit report on the company 's consolidated financial statements . cash and cash equivalent balances at january 31 , 2021 and 2020 were $ 2,409,000 and $ 1,649,000 , respectively . continued expansion may require the company to take on additional debt or raise capital through issuance of equities , or a combination of both . there can be no assurance the company will be able to raise the capital required to fund further expansion . 33 capital raise on march 2 , 2021 , the company completed an underwritten public offering of $ 16.1 million in common stock , including the underwriters ' exercise of an option to purchase additional shares of common stock to cover over-allotments . the proceeds from such capital raise are to be utilized for working capital , general corporate purposes and potential strategic partnerships that will complement or assist in the future growth of evaluator . see note 15 - subsequent events to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources the company 's liquidity is dependent upon numerous factors including : ( i ) the timing and amount of revenues and collection of contractual amounts from customers , ( ii ) amounts invested in research and development and capital expenditures , and ( iii ) the level of operating expenses , all of which can vary significantly from quarter-to-quarter . the company 's primary cash requirements include regular payment of payroll and other business expenses , principal and interest payments on debt and minor amounts of capital expenditures . capital expenditures generally include computer hardware and computer software to support internal development efforts or saas data center infrastructure . operations are funded with cash generated by operations and borrowings under the bank credit facilities . the company believes that cash flows from operations and available credit facilities are adequate to fund current obligations for twelve months from the date of issuance of the audit report on the company 's consolidated financial statements . cash and cash equivalent balances at january 31 , 2021 and 2020 were $ 2,409,000 and $ 1,649,000 , respectively . continued expansion may require the company to take on additional debt or raise capital through issuance of equities , or a combination of both . there can be no assurance the company will be able to raise the capital required to fund further expansion . 33 capital raise on march 2 , 2021 , the company completed an underwritten public offering of $ 16.1 million in common stock , including the underwriters ' exercise of an option to purchase additional shares of common stock to cover over-allotments . the proceeds from such capital raise are to be utilized for working capital , general corporate purposes and potential strategic partnerships that will complement or assist in the future growth of evaluator . see note 15 - subsequent events to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” .
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 Suspicious Activity Report : the ultimate extent of its impact on us will depend on future developments , which are highly uncertain and can not be predicted , including new information that may emerge concerning the severity of the pandemic and actions taken to contain or prevent its further spread , including the widespread availability and use of effective vaccines , among others . these and other potential impacts of covid-19 could therefore continue to materially and adversely affect our business , results of operations and financial condition . 21 results of operations statements of operations for the fiscal years ended january 31 ( in thousands ) : replace_table_token_1_th ( 1 ) non-gaap measure meaning net earnings ( loss ) before net interest expense , tax expense ( benefit ) , depreciation , amortization , stock-based compensation expense , transactional and other expenses that do not relate to our core operations . see “ use of non-gaap financial measures ” below for additional information and reconciliation . 22 the following table sets forth , for each fiscal year indicated , certain operating data as percentages of total revenues : statements of operations ( 1 ) replace_table_token_2_th ( 1 ) because a significant percentage of the operating costs are incurred at levels that are not necessarily correlated with revenue levels , a variation in the timing of systems sales and installations and the resulting revenue recognition can cause significant variations in operating results . as a result , period-to-period comparisons may not be meaningful with respect to the past results nor are they necessarily indicative of the future results of the company in the near or long-term . the data in the table is presented solely for the purpose of reflecting the relationship of various operating elements to revenues for the periods indicated . 23 comparison of fiscal year 2020 with 2019 revenues replace_table_token_3_th proprietary software and term licenses — proprietary software revenues recognized in fiscal 2020 were $ 437,000 , as compared to $ 941,000 in fiscal 2019. the decreased fiscal 2020 revenues as compared to fiscal 2019 revenues are primarily attributable to two larger perpetual license sales of our streamline health® abstracting . during fiscal 2020 , the company 's distributor partners experienced a slower sales cycle as their customers , which are hospital systems , prioritized addressing the covid-19 pandemic over software projects . term license revenue for fiscal 2020 decreased $ 27,000 from fiscal 2019 , to $ 153,000. professional services — revenues from professional services in fiscal 2020 were $ 618,000 as compared to $ 1,163,000 in fiscal 2019. the decrease in professional services revenue is primarily due to the completion of large implementation projects in fiscal 2019 combined with customer-initiated delays in ongoing implementation projects in fiscal 2020. fiscal 2020 professional services fees are driven , primarily , from certain large cdi & abstracting projects that were sold in 2019 and 2020 , and the related implementation and services associated with these . the covid-19 pandemic contributed to the decrease in revenue as our customers temporarily placed implementation projects on hold . we expect these projects to restart and revenues to return to 2019 levels as our customers shift priorities away from addressing covid-19 . audit services — audit services revenue for fiscal 2020 increased , to $ 1,891,000 from $ 1,712,000 , in fiscal 2019. audit services revenue increase was primarily impacted by the company 's audit services personnel being on-shore and the use of the company 's proprietary product , evaluator . looking ahead to fiscal 2021 , the company continues to see demand for on-shore , technically proficient auditors in the marketplace . the company believes it has a competitive advantage utilizing evaluator for these professional services . the company expects modest growth for its audit services business in fiscal 2021. maintenance and support — revenues from maintenance and support in fiscal 2020 were $ 4,586,000 as compared to $ 5,356,000 in fiscal 2019. the decrease in maintenance and support revenues in fiscal 2020 resulted primarily from ( i ) $ 482,000 related to maintenance terminations due to the company 's sunsetting of the clinical analytics software and ( ii ) the termination of a large coding software maintenance customer . the company believes it has mitigated future terminations through aggressively pursuing long-term contracts with our significant legacy product customers . these activities have proven useful , as they have resulted in substantially better visibility in the near-term revenue base for the company . the company expects minimal growth for the maintenance and support line item for fiscal 2021 because pricing pressure and terminations should keep pace with new sales . 24 software as a service ( saas ) — revenues from saas in fiscal 2020 were $ 3,661,000 , as compared to $ 2,501,000 in fiscal 2019. the increase in fiscal 2020 revenue was primarily attributable to growth associated with the company 's new evaluator product . the company 's new evaluator product had five new significant sales during fiscal 2020. not all five of the fiscal 2020 sales had a substantial impact to the full year fiscal 2020 revenue , however , they will have a significant impact to the company 's fiscal 2021 revenue . the company expects substantial growth for its saas business , year-over-year , and sequentially , in each quarter of fiscal 2021. cost of sales replace_table_token_4_th total cost of sales includes personnel directly affiliated with earning the revenue , amortization of capitalized software expenditures , and royalties on third-party licensing of products used by the company to deliver its solutions and services . the increase in expense for fiscal 2020 compared with fiscal 2019 was primarily due to a change in the way the company moved projects through the agile method of development . in fiscal 2021 , as previously announced , the company shortened the time which it was developing specific projects . story_separator_special_tag the following table reconciles ebitda and adjusted ebitda to net loss from continuing operations , and adjusted ebitda per diluted share to loss per diluted share for the fiscal years ended january 31 , 2021 and 2020. all of the items included in the reconciliation from ebitda and adjusted ebitda to net loss from continuing operations and the related per share calculations are either recurring non-cash items , or items that management does not consider in assessing our on-going operating performance . in the case of the non-cash items , management believes that investors may find it useful to assess the company 's comparative operating performance because the measures without such items are less susceptible to variances in actual performance resulting from depreciation , amortization and other expenses that do not relate to our core operations and are more reflective of other factors that affect operating performance . in the case of items that do not relate to our core operations , management believes that investors may find it useful to assess our operating performance if the measures are presented without these items because their financial impact does not reflect ongoing operating performance . 30 replace_table_token_12_th ( 1 ) in fiscal year 2020 and 2019 , executive transition cost on the consolidated statement of operations includes $ 0 and $ 64,000 in stock compensation expense , respectively , which is included within share-based compensation expense in the adjusted ebitda calculation above . ( 2 ) adjusted ebitda as a percentage of gaap net revenues . ( 3 ) adjusted ebitda per adjusted diluted share for the company 's common stock is computed using the more dilutive of the two-class method or the if-converted method . ( 4 ) the number of incremental shares that would be dilutive under profit assumption , only applicable under a gaap net loss . if gaap profit is earned in the current period , no additional incremental shares are assumed . application of critical accounting policies the following is a summary of the company 's most critical accounting policies . refer to note 2 - significant accounting policies to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” for a complete discussion of the significant accounting policies and methods used in the preparation of our consolidated financial statements . 31 revenue recognition the company derives revenue from the sale of internally developed software , either by licensing for local installation or by a saas delivery model , through our direct sales force or through third-party resellers . licensed , locally installed customers on a perpetual model utilize our support and maintenance services for a separate fee , whereas term-based locally installed license fees and saas fees include support and maintenance . the company also derives revenue from professional services that support the implementation , configuration , training and optimization of the applications , as well as audit services provided to help customers review their internal coding audit processes . additional revenues are also derived from reselling third-party software and hardware components . the company recognizes revenue to depict the transfer of promised goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services . performance obligations are the unit of accounting for revenue recognition and generally represent the distinct goods or services that are promised to the customer . if we determine that we have not satisfied a performance obligation , we will defer recognition of the revenue until the performance obligation is deemed to be satisfied . maintenance and support and saas agreements are generally non-cancellable or contain significant penalties for early cancellation , although customers typically have the right to terminate their contracts for cause if we fail to perform material obligations . however , if non-standard acceptance periods , non-standard performance criteria , or cancellation or right of refund terms are required , revenue is recognized upon the satisfaction of such criteria . significant judgment is required to determine the standalone selling price ( “ ssp ” ) for each performance obligation , the amount allocated to each performance obligation and whether it depicts the amount that the company expects to receive in exchange for the related product and or service . as the selling prices of the company 's software licenses are highly variable , the company estimates ssp of its software licenses using the residual approach when the software license is sold with other services and observable ssps exist for the other services . the company estimates the ssp for maintenance , professional services , and audit services based on observable standalone sales . refer to note 2 - significant accounting policies to our consolidated financial statements included in part ii , item 8 , “ financial statements and supplementary data ” for additional information regarding our revenue recognition policies . allowance for doubtful accounts accounts and contract receivables are comprised of amounts owed the company for solutions and services provided . contracts with individual customers and resellers determine when receivables are due and payable . in determining the allowances for doubtful accounts , the unpaid receivables are reviewed periodically to determine the payment status based upon the most currently available information . during these periodic reviews , the company determines the required allowances for doubtful accounts for estimated losses resulting from the unwillingness or inability of its customers or resellers to make required payments . capitalized software development costs software development costs for software to be sold , leased , or marketed are accounted for in accordance with accounting standards codification ( “ asc ” ) 985-20 , software — costs of software to be sold , leased or marketed . costs associated with the planning and design phase of software development are classified as research and development costs and are expensed as incurred . once technological feasibility has been established , a

