our front-office solutions seamlessly integrate voice , chat , e-mail , ecommerce and social media to optimize the customer engagement for our clients . in addition , we manage certain back-office processes for our clients to enhance their ability to obtain a customer-centric view of their relationships and maximize operating efficiencies . our delivery of integrated business processes via our onshore , offshore or work-from-home associates reduces operating costs and allows customer needs to be met more quickly and efficiently , resulting in higher satisfaction , brand loyalty and a stronger competitive position for our clients . grow  customer growth services we offer integrated sales and marketing solutions to help our clients boost revenue in new , fragmented or underpenetrated business-to-consumer or business-to-business markets . we deliver approximately $ 1 billion in client revenue annually via the acquisition , growth and retention of customers through a combination of our highly trained , client-dedicated sales professionals and our proprietary revana analytic multichannel platform tm . this platform continuously aggregates individual customer information across all channels into one holistic view so as to ensure more relevant and personalized communications . these communications are dynamically triggered to send the right message to the right customer at the right time via their preferred communication channel . the ability of our sales associates to be backed by a highly scalable , technology-enabled platform that delivers smarter , more targeted digital marketing messages over email , social networks , mobile , web , sms text , voice and chat results in higher conversion rates at a lower overall cost for our clients . based on the requirements of our clients , we provide our services both on an integrated cross-business and discrete basis . see note 3 to the notes to the consolidated financial statements for additional discussion regarding our segment information . our 2013 financial results in 2013 , our revenue increased 2.6 % to $ 1,193 million over the 2012 year , despite a decrease of 1.0 % or $ 12.1 million due to foreign currency fluctuations , primarily the australian dollar . revenue , adjusted for the $ 12.1 million decrease related to foreign exchange , $ 1.2 million of lost revenue due to a typhoon in the philippines during the third quarter , and a $ 37.6 million decrease related to the exit of our business in spain , increased by $ 81.1 million over the prior year . this increase was due to organic growth and revenue from recent acquisitions . our 2013 income from operations increased 29.1 % to $ 101.4 million or 8.5 % of revenue , from $ 78.5 million or 6.8 % of revenue in 2012. this increase is due to the benefits of increased capacity utilization , income from the recent acquisitions , organic revenue growth and the exit of our business in spain which caused large restructuring expenses in the prior year . these were partially offset by $ 5.1 million negative impact from foreign currency fluctuations , $ 3.5 million additional amortization of intangibles related to the acquisitions , $ 0.8 million negative impact from the lost revenue from the typhoon , and investments in sales and research and development . income from operations in 2013 included $ 4.4 million and $ 1.2 million of restructuring charges and asset impairments , respectively . income from operations in 2012 included $ 22.9 million and $ 3.0 million of restructuring charges and impairments , respectively . our offshore delivery centers serve clients based in north america and in other countries . our offshore delivery capacity spans five countries with 18,250 workstations and currently represents 63 % of our global delivery capabilities . revenue from services provided in these offshore locations was $ 490 million and represented 49 % of our revenue for 2013 , as compared to $ 506 million and 49 % of our revenue for 2012 , with both years excluding revenue from the five acquisitions . our cash flow from operations and available credit allowed us to finance a significant portion of our capital needs and stock repurchases through internally generated cash flows . at december 31 , 2013 , we had $ 158.0 million of cash and cash equivalents , total debt of $ 109.8 million , and a total debt to total capitalization ratio of 18.8 % . 23 we internally target capacity utilization in our delivery centers at 80 % to 90 % of our available workstations . as of december 31 , 2013 , the overall capacity utilization in our multi-client centers was 83 % . the table below presents workstation data for our multi-client centers as of december 31 , 2013 and 2012. dedicated and managed centers ( 4,550 and 2,545 workstations , at december 31 , 2013 and 2012 , respectively ) are excluded from the workstation data as unused workstations in these facilities are not available for sale . our utilization percentage is defined as the total number of utilized production workstations compared to the total number of available production workstations . we may change the designation of shared or dedicated centers based on the normal changes in our business environment and client needs . replace_table_token_4_th we continue to see demand from all geographic regions to utilize our offshore delivery capabilities and expect this trend to continue with our clients . in light of this trend , we plan to continue to selectively retain capacity and expand into new offshore markets . as we grow our offshore delivery capabilities and our exposure to foreign currency fluctuations increase , we continue to actively manage this risk via a multi-currency hedging program designed to minimize operating margin volatility . critical accounting policies and estimates management 's discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements , which have been prepared in accordance with accounting principles generally accepted in the u.s. ( gaap ) . story_separator_special_tag results of operations year ended december 31 , 2013 compared to december 31 , 2012 the tables included in the following sections are presented to facilitate an understanding of management 's discussion and analysis of financial condition and results of operations and present certain information by segment for the years ended december 31 , 2013 and 2012 ( amounts in thousands ) . all intercompany transactions between the reported segments for the periods presented have been eliminated . customer management services replace_table_token_6_th the change in revenue for the customer management services segment was attributable to a $ 68.5 million net increase in client programs offset by program completions of $ 52.2 million . revenue was further impacted by a $ 10.4 million reduction due to foreign currency fluctuations , primarily the australian dollar , a $ 37.6 million reduction related to the exit of our business in spain , and $ 1.2 million in lost revenue due to a typhoon in the third quarter of 2013. the operating income as a percentage of revenue increased to 8.5 % in 2013 as compared to 6.5 % in 2012. this increase in margin was primarily due to the improvement in utilization of our capacity , exit of our business in spain as described above and the reduction of restructuring expenses noted below . these increases were offset by a $ 6.6 million adverse impact from foreign currency fluctuations and a $ 0.8 million negative impact due to lost revenue from a typhoon . during 2013 and 2012 , we recorded $ 4.2 million and $ 8.2 million , respectively , in restructuring and impairment charges in various locations to better align our capacity and workforce with current business needs . in addition , during 2012 , we recorded $ 15.1 million in restructuring charges and $ 0.4 million in impairment charges as a result of our decision to exit spain . these items were offset during 2012 in part by a $ 4.6 million accrual release for salaries expense due to an authoritative ruling in spain related to the legally required cost of living adjustments for our employees ' salaries . 29 customer growth services replace_table_token_7_th the change in revenue for the customer growth services segment was due to the combination of net increase in client programs and the acquisition of webmetro in august 2013 of $ 20.0 million in an aggregate amount , offset by program completions of $ 19.8 million . the operating income as a percentage of revenue increased to 3.0 % in 2013 as compared to 2.2 % in 2012. increases in income were primarily driven by a $ 1.8 million charge related to the impairment of the trade-name intangible asset due to the rebranding of our direct alliance subsidiary to revana during the first quarter of 2012. there were also operational improvements and a shift in program mix to additional outcome-based higher margin programs . these increases were offset by net declines in client volumes , changes in pricing , the cost of ramping multiple clients and increases in amortization expense related to webmetro . included in the operating income was amortization related to acquired intangibles of $ 1.5 million and $ 0.7 million for the year ended december 31 , 2013 and 2012 , respectively . customer technology services replace_table_token_8_th the increase in revenue for the customer technology services segment was related to organic growth for eloyalty in consulting and managed services and the acquisition of tsg on december 31 , 2012. the operating income as a percentage of revenue decreased to 13.1 % in 2013 as compared to 16.2 % in 2012. this decrease was related to investments to integrate tsg , increases in sales and marketing expenses , and a $ 2.6 million increase in amortization expense related to tsg . included in the operating income was amortization related to acquired intangibles of $ 4.1 million and $ 1.8 million for the year ended december 31 , 2013 and 2012 , respectively . customer strategy services replace_table_token_9_th the increase in revenue for the customer strategy services segment was related to a combination of growth in operational consulting , analytics and learning innovations revenue , and the acquisitions of iknowtion , llc ( iknowtion ) and guidon performance solutions ( guidon ) during 2012 . 30 the operating income as a percentage of revenue increased to 5.6 % in the 2013 as compared to 0.7 % in 2012. this increase was related to the full integration of the businesses comprising the customer strategy services segment , including their leadership , consultants , the services portfolio and infrastructure , and a consolidation of their geographies and personnel realignment . this integration allowed for additional revenue to be generated as well as cost savings based on the realignment . the increase also included the impairment charges of $ 1.1 million recorded as a result of decreased revenues resulting from the deconsolidation of a subsidiary in the second quarter of 2013 ( see notes 24 and 6 of the notes to the consolidated financial statements for further details ) . included in the operating income was amortization expense related to acquired intangibles of $ 1.6 million and $ 1.2 million for the year ended december 31 , 2013 and 2012 , respectively . interest income ( expense ) for 2013 and 2012 , interest income decreased to $ 2.6 million in 2013 from $ 3.0 million in 2012. interest expense increased to $ 7.5 million during 2013 from $ 6.7 million for the comparable period in 2012 , due to higher average borrowings on our credit facility and additional accretion of deferred acquisition costs . other income ( expense ) , net included in the year ended december 31 , 2013 , was a $ 3.7 million charge related to the deconsolidation of a subsidiary ( see note 24 of the notes to the consolidated financial statements for further details ) . also included was a $ 1.9

cash flows from financing activities for the years 2013 , 2012 and 2011 , we reported net cash flows ( used in ) provided by financing activities of $ ( 70.7 ) million , $ ( 35.0 ) million and $ 15.9 million , respectively . the change from 2012 to 2013 was due to a decrease in net borrowings on our line of credit of $ 52.0 million , a decrease in proceeds received from other debt of $ 4.3 million and an increase in dividends paid to noncontrolling interests of $ 2.3 million . this increase in cash used in financing activities was offset against a decrease in cash used to repurchase common stock of $ 24.7 million . the change from 2011 to 2012 was due to a decrease in net borrowings on our line of credit of $ 20.0 million , an increase in cash used to repurchase common stock of $ 17.6 million and a decrease in cash received from the exercise of stock options of $ 13.4 million . 34 free cash flow free cash flow ( see presentation of non-gaap measurements above for the definition of free cash flow ) was $ 87.6 million , $ 66.4 million and $ 75.5 million for the years 2013 , 2012 and 2011 , respectively . the increase from 2012 to 2013 resulted primarily from the $ 31.1 million increase in cash flow from operating activities offset by a $ 9.8 million increase in capital expenditures , net of grant monies received . the decrease from 2011 to 2012 resulted primarily from the $ 6.9 million decrease in cash flow from operating activities and a $ 2.2 million increase in capital expenditures , net of grant monies received obligations and future capital requirements future maturities of our outstanding debt and contractual obligations as of december 31 , 2013 are summarized as follows ( amounts in thousands ) : replace_table_token_14_th ( 1 ) includes estimated interest payments based on the weighted-average interest rate , unused commitment fees , current interest rate swap arrangements , and outstanding debt as of december 31 , 2013 .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash flows from financing activities for the years 2013 , 2012 and 2011 , we reported net cash flows ( used in ) provided by financing activities of $ ( 70.7 ) million , $ ( 35.0 ) million and $ 15.9 million , respectively . the change from 2012 to 2013 was due to a decrease in net borrowings on our line of credit of $ 52.0 million , a decrease in proceeds received from other debt of $ 4.3 million and an increase in dividends paid to noncontrolling interests of $ 2.3 million . this increase in cash used in financing activities was offset against a decrease in cash used to repurchase common stock of $ 24.7 million . the change from 2011 to 2012 was due to a decrease in net borrowings on our line of credit of $ 20.0 million , an increase in cash used to repurchase common stock of $ 17.6 million and a decrease in cash received from the exercise of stock options of $ 13.4 million . 34 free cash flow free cash flow ( see presentation of non-gaap measurements above for the definition of free cash flow ) was $ 87.6 million , $ 66.4 million and $ 75.5 million for the years 2013 , 2012 and 2011 , respectively . the increase from 2012 to 2013 resulted primarily from the $ 31.1 million increase in cash flow from operating activities offset by a $ 9.8 million increase in capital expenditures , net of grant monies received . the decrease from 2011 to 2012 resulted primarily from the $ 6.9 million decrease in cash flow from operating activities and a $ 2.2 million increase in capital expenditures , net of grant monies received obligations and future capital requirements future maturities of our outstanding debt and contractual obligations as of december 31 , 2013 are summarized as follows ( amounts in thousands ) : replace_table_token_14_th ( 1 ) includes estimated interest payments based on the weighted-average interest rate , unused commitment fees , current interest rate swap arrangements , and outstanding debt as of december 31 , 2013 .
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 Suspicious Activity Report : our front-office solutions seamlessly integrate voice , chat , e-mail , ecommerce and social media to optimize the customer engagement for our clients . in addition , we manage certain back-office processes for our clients to enhance their ability to obtain a customer-centric view of their relationships and maximize operating efficiencies . our delivery of integrated business processes via our onshore , offshore or work-from-home associates reduces operating costs and allows customer needs to be met more quickly and efficiently , resulting in higher satisfaction , brand loyalty and a stronger competitive position for our clients . grow  customer growth services we offer integrated sales and marketing solutions to help our clients boost revenue in new , fragmented or underpenetrated business-to-consumer or business-to-business markets . we deliver approximately $ 1 billion in client revenue annually via the acquisition , growth and retention of customers through a combination of our highly trained , client-dedicated sales professionals and our proprietary revana analytic multichannel platform tm . this platform continuously aggregates individual customer information across all channels into one holistic view so as to ensure more relevant and personalized communications . these communications are dynamically triggered to send the right message to the right customer at the right time via their preferred communication channel . the ability of our sales associates to be backed by a highly scalable , technology-enabled platform that delivers smarter , more targeted digital marketing messages over email , social networks , mobile , web , sms text , voice and chat results in higher conversion rates at a lower overall cost for our clients . based on the requirements of our clients , we provide our services both on an integrated cross-business and discrete basis . see note 3 to the notes to the consolidated financial statements for additional discussion regarding our segment information . our 2013 financial results in 2013 , our revenue increased 2.6 % to $ 1,193 million over the 2012 year , despite a decrease of 1.0 % or $ 12.1 million due to foreign currency fluctuations , primarily the australian dollar . revenue , adjusted for the $ 12.1 million decrease related to foreign exchange , $ 1.2 million of lost revenue due to a typhoon in the philippines during the third quarter , and a $ 37.6 million decrease related to the exit of our business in spain , increased by $ 81.1 million over the prior year . this increase was due to organic growth and revenue from recent acquisitions . our 2013 income from operations increased 29.1 % to $ 101.4 million or 8.5 % of revenue , from $ 78.5 million or 6.8 % of revenue in 2012. this increase is due to the benefits of increased capacity utilization , income from the recent acquisitions , organic revenue growth and the exit of our business in spain which caused large restructuring expenses in the prior year . these were partially offset by $ 5.1 million negative impact from foreign currency fluctuations , $ 3.5 million additional amortization of intangibles related to the acquisitions , $ 0.8 million negative impact from the lost revenue from the typhoon , and investments in sales and research and development . income from operations in 2013 included $ 4.4 million and $ 1.2 million of restructuring charges and asset impairments , respectively . income from operations in 2012 included $ 22.9 million and $ 3.0 million of restructuring charges and impairments , respectively . our offshore delivery centers serve clients based in north america and in other countries . our offshore delivery capacity spans five countries with 18,250 workstations and currently represents 63 % of our global delivery capabilities . revenue from services provided in these offshore locations was $ 490 million and represented 49 % of our revenue for 2013 , as compared to $ 506 million and 49 % of our revenue for 2012 , with both years excluding revenue from the five acquisitions . our cash flow from operations and available credit allowed us to finance a significant portion of our capital needs and stock repurchases through internally generated cash flows . at december 31 , 2013 , we had $ 158.0 million of cash and cash equivalents , total debt of $ 109.8 million , and a total debt to total capitalization ratio of 18.8 % . 23 we internally target capacity utilization in our delivery centers at 80 % to 90 % of our available workstations . as of december 31 , 2013 , the overall capacity utilization in our multi-client centers was 83 % . the table below presents workstation data for our multi-client centers as of december 31 , 2013 and 2012. dedicated and managed centers ( 4,550 and 2,545 workstations , at december 31 , 2013 and 2012 , respectively ) are excluded from the workstation data as unused workstations in these facilities are not available for sale . our utilization percentage is defined as the total number of utilized production workstations compared to the total number of available production workstations . we may change the designation of shared or dedicated centers based on the normal changes in our business environment and client needs . replace_table_token_4_th we continue to see demand from all geographic regions to utilize our offshore delivery capabilities and expect this trend to continue with our clients . in light of this trend , we plan to continue to selectively retain capacity and expand into new offshore markets . as we grow our offshore delivery capabilities and our exposure to foreign currency fluctuations increase , we continue to actively manage this risk via a multi-currency hedging program designed to minimize operating margin volatility . critical accounting policies and estimates management 's discussion and analysis of our financial condition and results of operations are based upon our consolidated financial statements , which have been prepared in accordance with accounting principles generally accepted in the u.s. ( gaap ) . story_separator_special_tag results of operations year ended december 31 , 2013 compared to december 31 , 2012 the tables included in the following sections are presented to facilitate an understanding of management 's discussion and analysis of financial condition and results of operations and present certain information by segment for the years ended december 31 , 2013 and 2012 ( amounts in thousands ) . all intercompany transactions between the reported segments for the periods presented have been eliminated . customer management services replace_table_token_6_th the change in revenue for the customer management services segment was attributable to a $ 68.5 million net increase in client programs offset by program completions of $ 52.2 million . revenue was further impacted by a $ 10.4 million reduction due to foreign currency fluctuations , primarily the australian dollar , a $ 37.6 million reduction related to the exit of our business in spain , and $ 1.2 million in lost revenue due to a typhoon in the third quarter of 2013. the operating income as a percentage of revenue increased to 8.5 % in 2013 as compared to 6.5 % in 2012. this increase in margin was primarily due to the improvement in utilization of our capacity , exit of our business in spain as described above and the reduction of restructuring expenses noted below . these increases were offset by a $ 6.6 million adverse impact from foreign currency fluctuations and a $ 0.8 million negative impact due to lost revenue from a typhoon . during 2013 and 2012 , we recorded $ 4.2 million and $ 8.2 million , respectively , in restructuring and impairment charges in various locations to better align our capacity and workforce with current business needs . in addition , during 2012 , we recorded $ 15.1 million in restructuring charges and $ 0.4 million in impairment charges as a result of our decision to exit spain . these items were offset during 2012 in part by a $ 4.6 million accrual release for salaries expense due to an authoritative ruling in spain related to the legally required cost of living adjustments for our employees ' salaries . 29 customer growth services replace_table_token_7_th the change in revenue for the customer growth services segment was due to the combination of net increase in client programs and the acquisition of webmetro in august 2013 of $ 20.0 million in an aggregate amount , offset by program completions of $ 19.8 million . the operating income as a percentage of revenue increased to 3.0 % in 2013 as compared to 2.2 % in 2012. increases in income were primarily driven by a $ 1.8 million charge related to the impairment of the trade-name intangible asset due to the rebranding of our direct alliance subsidiary to revana during the first quarter of 2012. there were also operational improvements and a shift in program mix to additional outcome-based higher margin programs . these increases were offset by net declines in client volumes , changes in pricing , the cost of ramping multiple clients and increases in amortization expense related to webmetro . included in the operating income was amortization related to acquired intangibles of $ 1.5 million and $ 0.7 million for the year ended december 31 , 2013 and 2012 , respectively . customer technology services replace_table_token_8_th the increase in revenue for the customer technology services segment was related to organic growth for eloyalty in consulting and managed services and the acquisition of tsg on december 31 , 2012. the operating income as a percentage of revenue decreased to 13.1 % in 2013 as compared to 16.2 % in 2012. this decrease was related to investments to integrate tsg , increases in sales and marketing expenses , and a $ 2.6 million increase in amortization expense related to tsg . included in the operating income was amortization related to acquired intangibles of $ 4.1 million and $ 1.8 million for the year ended december 31 , 2013 and 2012 , respectively . customer strategy services replace_table_token_9_th the increase in revenue for the customer strategy services segment was related to a combination of growth in operational consulting , analytics and learning innovations revenue , and the acquisitions of iknowtion , llc ( iknowtion ) and guidon performance solutions ( guidon ) during 2012 . 30 the operating income as a percentage of revenue increased to 5.6 % in the 2013 as compared to 0.7 % in 2012. this increase was related to the full integration of the businesses comprising the customer strategy services segment , including their leadership , consultants , the services portfolio and infrastructure , and a consolidation of their geographies and personnel realignment . this integration allowed for additional revenue to be generated as well as cost savings based on the realignment . the increase also included the impairment charges of $ 1.1 million recorded as a result of decreased revenues resulting from the deconsolidation of a subsidiary in the second quarter of 2013 ( see notes 24 and 6 of the notes to the consolidated financial statements for further details ) . included in the operating income was amortization expense related to acquired intangibles of $ 1.6 million and $ 1.2 million for the year ended december 31 , 2013 and 2012 , respectively . interest income ( expense ) for 2013 and 2012 , interest income decreased to $ 2.6 million in 2013 from $ 3.0 million in 2012. interest expense increased to $ 7.5 million during 2013 from $ 6.7 million for the comparable period in 2012 , due to higher average borrowings on our credit facility and additional accretion of deferred acquisition costs . other income ( expense ) , net included in the year ended december 31 , 2013 , was a $ 3.7 million charge related to the deconsolidation of a subsidiary ( see note 24 of the notes to the consolidated financial statements for further details ) . also included was a $ 1.9

