due to the covid-19 pandemic , we have experienced disruption of our business and in march 2020 temporarily suspended operations of most of our assets , as further described below . while most of our assets are operating at some capacity , there is significant uncertainty surrounding the full extent of the impact of the covid-19 pandemic on our future results of operations and financial position . in late february 2020 , when the gravity of the covid-19 pandemic became apparent , we formed an internal task force , which included members of management and our board of directors , to formulate and implement responses to covid- 42 19. the task force , in consultation with local governmental authorities , first determined to close our nashville-based entertainment venues in mid-march 2020. as cancellations at our gaylord hotels properties began to increase , we , with our hotel manager , marriott , implemented a series of operational changes , culminating with the suspension of operations at our gaylord hotels properties in late-march 2020. gaylord texan reopened june 8 , 2020 , and gaylord opryland , gaylord palms and gaylord rockies reopened june 25 , 2020. gaylord national remains closed . in our entertainment segment , in addition to the temporary closure of our entertainment assets in spring 2020 , we have taken steps to reduce operating costs in all areas . many of our tennessee-based attractions reopened at reduced capacities in may and june 2020. the grand ole opry and ryman auditorium began offering limited-capacity tours in june 2020 , and in september 2020 , they reopened for limited-capacity publicly attended performances . our decision to offer publicly attended performances with additional capacity will be based on a number of factors and made in consultation with local health authorities . actions to preserve liquidity . we are also taking actions to preserve liquidity in order to weather the covid-19 pandemic . we continue to pay all required debt service payments on our indebtedness , lease payments , taxes and other payables . at december 31 , 2020 , we had $ 593.2 million available for borrowing under our revolving credit facility and $ 56.7 million in unrestricted cash on hand . in 2020 , we took steps to preserve our liquidity as follows : ● suspension of dividend . following the payment of our first quarter 2020 dividend on april 15 , 2020 to stockholders of record on march 31 , 2020 , we suspended our regular quarterly cash dividend payments to stockholders . our board of directors will consider a future dividend as permitted by our credit agreement . our credit facility amendments described below permits payment of dividends as necessary to maintain our reit status and permits us to pay a dividend of $ 0.01 per share each quarter . any future dividend is subject to our board of director 's determinations as to the amount of distributions and the timing thereof . ● deferral of capital expenditures . we have deferred approximately $ 82 million of non-essential capital projects , in addition to delaying the gaylord rockies expansion project , which was scheduled to begin construction in second quarter 2020. the gaylord palms expansion project is continuing , and we believe the expansion will allow us to serve groups that moved meetings to 2021 and beyond . ● amendments to principal debt agreements . on april 23 , 2020 , we entered into amendment no . 1 ( the “ first amendment ” ) , and on december 22 , 2020 , we entered into amendment no . 2 ( the “ second amendment ” and collectively with the first amendment , the “ amendments ” ) , to the credit agreement governing our $ 700 million revolving credit facility ( of which $ 106.0 million was outstanding at december 31 , 2020 ) , $ 300 million term loan a facility and the original $ 500 million term loan b facility ( of which $ 381.3 million was outstanding at december 31 , 2020 ) , which was obtained from a consortium of banks led by wells fargo bank , national association , as administrative agent . the first amendment provided for a temporary waiver of financial covenants in the credit facility through march 31 , 2021 and the second amendment extended that waiver through march 31 , 2022 ( unless terminated early by us at our option ) . the amendments confirm the company 's continued ability to borrow the remaining amounts available under the revolving credit facility ( subject to a minimum liquidity covenant ) . during the waiver period and thereafter until demonstration of financial covenant compliance , the amendments provide for increased interest and fees , additional restrictions on debt , investments , dividends , share repurchases and capital expenditures , and a minimum liquidity requirement . in addition , all borrowings under the revolving credit facility made during the waiver period may only be used for payment of operating expenses , debt service and certain other specified uses . for additional discussion of the amendments to our credit agreement , see “ principal debt agreements ” below . on june 30 , 2020 , the gaylord rockies joint venture completed an amendment to its $ 800 million term loan to ( i ) provide for the ability to use cash for certain purposes , even during a cash sweep period ( as defined in the loan agreement ) , ( ii ) extend the deadline to commence construction of an expansion to gaylord rockies , and ( iii ) provide favorable changes to the debt service coverage ratio provisions . for additional discussion of this amendment , see “ principal debt agreements ” below . beginning in july 2020 , the gaylord rockies joint venture was in a cash sweep period pursuant to the loan agreement . 43 ● suspension of ff & e reserve requirement . story_separator_special_tag the hospitality industry is capital intensive , and we rely on the ability of our hotels to generate operating cash flow to repay debt financing and fund maintenance capital expenditures . the results of operations of our hospitality segment are affected by the number and type of group meetings and conventions scheduled to attend our hotels in a given period . a variety of factors can affect the results of any interim period , including the nature and quality of the group meetings and conventions attending our hotels during such period , which meetings and conventions have often been contracted for several years in advance , the level of attrition our hotels experience , and the level of transient business at our hotels during such period . we rely on marriott , as the manager of our hotels , to manage these factors and to offset any identified shortfalls in occupancy . 48 summary financial results the following table summarizes our financial results for the years ended december 31 , 2020 , 2019 and 2018 ( in thousands , except percentages and per share data ) : replace_table_token_3_th ​ 2020 results as compared to 2019 results the decrease in our total revenues during 2020 , as compared to 2019 , is attributable to decreases in our hospitality segment and entertainment segment revenues of $ 955.4 million and $ 124.7 million , respectively , as discussed more fully below . the decrease in total operating expenses during 2020 , as compared to 2019 , is primarily the result of decreases in hospitality segment , entertainment segment and corporate segment expenses of $ 484.3 million , $ 48.3 million and $ 7.5 million respectively , partially offset by a credit loss on held-to-maturity investments that did not occur in the prior year of $ 32.8 million . the above factors resulted in a $ 571.4 million decrease in operating income for 2020 , as compared to 2019. our net loss of $ 460.8 million in 2020 , as compared to net income of $ 128.3 million in 2019 , was due to the change in our operating income described above , and the following factors , each as described more fully below : ● a $ 15.8 million decrease in interest expense in 2020 . ● a $ 15.7 million increase in other losses , net in 2020 , primarily due to the forfeiture of the $ 15.0 million deposit on the proposed block 21 acquisition . ● an $ 8.6 million increase in the provision for income taxes in 2020 . ● a $ 5.3 million increase in loss from unconsolidated joint ventures in 2020 . 49 operating results – detailed segment financial information hospitality segment total segment results . the following presents the financial results of our hospitality segment for the years ended december 31 , 2020 , 2019 and 2018 ( in thousands , except percentages and performance metrics ) : replace_table_token_4_th ( 1 ) hospitality segment operating income ( loss ) does not include preopening costs of $ 0.3 million , $ 1.3 million and $ 2.9 million in 2020 , 2019 and 2018 , respectively . hospitality segment operating income also does not include gain on sale of assets of $ 1.2 million and credit losses on held-to-maturity securities of $ 32.8 million in 2020 or income from unconsolidated joint ventures of $ 124.4 million in 2018. see the discussion of the 2020 items below . ( 2 ) net of cares act payroll credits , hospitality segment operating loss for 2020 includes approximately $ 34.5 million in expenses directly related to the covid-19 pandemic , which are primarily employment costs . ( 3 ) we calculate hospitality segment revpar by dividing rooms revenue by room nights available to guests for the period . room nights available to guests include nights the hotels are closed . hospitality segment revpar is not comparable to similarly titled measures such as revenues . ( 4 ) we calculate hospitality segment total revpar by dividing the sum of room , food and beverage , and other ancillary services revenue ( which equals hospitality segment revenue ) by room nights available to guests for the period . room nights available to guests include nights the hotels are closed . hospitality segment total revpar is not comparable to similarly titled measures such as revenues . ( 5 ) net definite room nights booked for 2020 includes approximately 2.4 million group room cancellations for the hospitality segment and 2.0 million group room cancellations for same-store hospitality segment . ( 6 ) same-store hospitality segment performance metrics do not include gaylord rockies , which opened in december 2018. total hospitality revenues in 2020 include $ 32.8 million in attrition and cancellation fee collections , a $ 14.5 million increase from 2019 . 50 the percentage of group versus transient business based on rooms sold for our hospitality segment for the years ended december 31 was approximately as follows : replace_table_token_5_th ​ the type of group based on rooms sold for our hospitality segment for the years ended december 31 was approximately as follows : replace_table_token_6_th ​ other hotel expenses for the following years ended december 31 included ( in thousands ) : replace_table_token_7_th ​ administrative employment costs include salaries and benefits for hotel administrative functions , including , among others , senior management , accounting , human resources , sales , conference services , engineering and security . administrative employment costs decreased during 2020 , as compared to 2019 , primarily due to hotel closures and cost containment efforts at each of our gaylord hotels properties . utility costs decreased during 2020 , as compared to 2019 , primarily due to decreases at each of our gaylord hotels properties due to lower usage . property taxes increased slightly during 2020 , as compared to 2019 , primarily due to slight increases at gaylord national and gaylord rockies . other expenses , which include supplies ,

liquidity and capital resources cash flows from operating activities . cash flow from operating activities is the principal source of cash used to fund our operating expenses , interest payments on debt , maintenance capital expenditures , and dividends to stockholders . during 2020 , with our hotels and other assets operating at limited capacity , our net cash flows used in operating activities were $ 161.5 million , primarily reflecting cash used in our net loss before depreciation expense , amortization expense and other non-cash charges of approximately $ 148.0 million and unfavorable changes in working capital of approximately $ 13.5 million . the unfavorable changes in working capital primarily resulted from a decrease in accounts payable and accrued liabilities associated with the payment of incentive compensation and general payables due to property closures or reduced business levels , partially offset by a decrease in accounts receivable due to the collection of previous receivables and the decrease of new receivables due to property closures and a decrease in business for properties that have reopened . during 2019 , our net cash flows provided by our operating activities were $ 354.7 million , reflecting primarily our income before depreciation expense , amortization expense and other non-cash charges of approximately $ 376.2 million , partially offset by unfavorable changes in working capital of approximately $ 21.6 million . the unfavorable changes in working capital primarily resulted from a decrease in accounts payable and accrued liabilities primarily attributable to the timing of payments . cash flows from investing activities . during 2020 , our primary uses of funds for investing activities were purchases of property and equipment , which totaled $ 165.5 million , and consisted primarily of the expansion of gaylord palms and ongoing maintenance capital expenditures for our existing properties . during 2019 , our primary use of funds for investing activities was the purchase of property and equipment of $ 152.5 million and consisted primarily of the expansion of gaylord palms , a rooms renovation at gaylord opryland , 60 construction of ole red orlando , construction of soundwaves , and ongoing maintenance for our existing properties .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources cash flows from operating activities . cash flow from operating activities is the principal source of cash used to fund our operating expenses , interest payments on debt , maintenance capital expenditures , and dividends to stockholders . during 2020 , with our hotels and other assets operating at limited capacity , our net cash flows used in operating activities were $ 161.5 million , primarily reflecting cash used in our net loss before depreciation expense , amortization expense and other non-cash charges of approximately $ 148.0 million and unfavorable changes in working capital of approximately $ 13.5 million . the unfavorable changes in working capital primarily resulted from a decrease in accounts payable and accrued liabilities associated with the payment of incentive compensation and general payables due to property closures or reduced business levels , partially offset by a decrease in accounts receivable due to the collection of previous receivables and the decrease of new receivables due to property closures and a decrease in business for properties that have reopened . during 2019 , our net cash flows provided by our operating activities were $ 354.7 million , reflecting primarily our income before depreciation expense , amortization expense and other non-cash charges of approximately $ 376.2 million , partially offset by unfavorable changes in working capital of approximately $ 21.6 million . the unfavorable changes in working capital primarily resulted from a decrease in accounts payable and accrued liabilities primarily attributable to the timing of payments . cash flows from investing activities . during 2020 , our primary uses of funds for investing activities were purchases of property and equipment , which totaled $ 165.5 million , and consisted primarily of the expansion of gaylord palms and ongoing maintenance capital expenditures for our existing properties . during 2019 , our primary use of funds for investing activities was the purchase of property and equipment of $ 152.5 million and consisted primarily of the expansion of gaylord palms , a rooms renovation at gaylord opryland , 60 construction of ole red orlando , construction of soundwaves , and ongoing maintenance for our existing properties .
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 Suspicious Activity Report : due to the covid-19 pandemic , we have experienced disruption of our business and in march 2020 temporarily suspended operations of most of our assets , as further described below . while most of our assets are operating at some capacity , there is significant uncertainty surrounding the full extent of the impact of the covid-19 pandemic on our future results of operations and financial position . in late february 2020 , when the gravity of the covid-19 pandemic became apparent , we formed an internal task force , which included members of management and our board of directors , to formulate and implement responses to covid- 42 19. the task force , in consultation with local governmental authorities , first determined to close our nashville-based entertainment venues in mid-march 2020. as cancellations at our gaylord hotels properties began to increase , we , with our hotel manager , marriott , implemented a series of operational changes , culminating with the suspension of operations at our gaylord hotels properties in late-march 2020. gaylord texan reopened june 8 , 2020 , and gaylord opryland , gaylord palms and gaylord rockies reopened june 25 , 2020. gaylord national remains closed . in our entertainment segment , in addition to the temporary closure of our entertainment assets in spring 2020 , we have taken steps to reduce operating costs in all areas . many of our tennessee-based attractions reopened at reduced capacities in may and june 2020. the grand ole opry and ryman auditorium began offering limited-capacity tours in june 2020 , and in september 2020 , they reopened for limited-capacity publicly attended performances . our decision to offer publicly attended performances with additional capacity will be based on a number of factors and made in consultation with local health authorities . actions to preserve liquidity . we are also taking actions to preserve liquidity in order to weather the covid-19 pandemic . we continue to pay all required debt service payments on our indebtedness , lease payments , taxes and other payables . at december 31 , 2020 , we had $ 593.2 million available for borrowing under our revolving credit facility and $ 56.7 million in unrestricted cash on hand . in 2020 , we took steps to preserve our liquidity as follows : ● suspension of dividend . following the payment of our first quarter 2020 dividend on april 15 , 2020 to stockholders of record on march 31 , 2020 , we suspended our regular quarterly cash dividend payments to stockholders . our board of directors will consider a future dividend as permitted by our credit agreement . our credit facility amendments described below permits payment of dividends as necessary to maintain our reit status and permits us to pay a dividend of $ 0.01 per share each quarter . any future dividend is subject to our board of director 's determinations as to the amount of distributions and the timing thereof . ● deferral of capital expenditures . we have deferred approximately $ 82 million of non-essential capital projects , in addition to delaying the gaylord rockies expansion project , which was scheduled to begin construction in second quarter 2020. the gaylord palms expansion project is continuing , and we believe the expansion will allow us to serve groups that moved meetings to 2021 and beyond . ● amendments to principal debt agreements . on april 23 , 2020 , we entered into amendment no . 1 ( the “ first amendment ” ) , and on december 22 , 2020 , we entered into amendment no . 2 ( the “ second amendment ” and collectively with the first amendment , the “ amendments ” ) , to the credit agreement governing our $ 700 million revolving credit facility ( of which $ 106.0 million was outstanding at december 31 , 2020 ) , $ 300 million term loan a facility and the original $ 500 million term loan b facility ( of which $ 381.3 million was outstanding at december 31 , 2020 ) , which was obtained from a consortium of banks led by wells fargo bank , national association , as administrative agent . the first amendment provided for a temporary waiver of financial covenants in the credit facility through march 31 , 2021 and the second amendment extended that waiver through march 31 , 2022 ( unless terminated early by us at our option ) . the amendments confirm the company 's continued ability to borrow the remaining amounts available under the revolving credit facility ( subject to a minimum liquidity covenant ) . during the waiver period and thereafter until demonstration of financial covenant compliance , the amendments provide for increased interest and fees , additional restrictions on debt , investments , dividends , share repurchases and capital expenditures , and a minimum liquidity requirement . in addition , all borrowings under the revolving credit facility made during the waiver period may only be used for payment of operating expenses , debt service and certain other specified uses . for additional discussion of the amendments to our credit agreement , see “ principal debt agreements ” below . on june 30 , 2020 , the gaylord rockies joint venture completed an amendment to its $ 800 million term loan to ( i ) provide for the ability to use cash for certain purposes , even during a cash sweep period ( as defined in the loan agreement ) , ( ii ) extend the deadline to commence construction of an expansion to gaylord rockies , and ( iii ) provide favorable changes to the debt service coverage ratio provisions . for additional discussion of this amendment , see “ principal debt agreements ” below . beginning in july 2020 , the gaylord rockies joint venture was in a cash sweep period pursuant to the loan agreement . 43 ● suspension of ff & e reserve requirement . story_separator_special_tag the hospitality industry is capital intensive , and we rely on the ability of our hotels to generate operating cash flow to repay debt financing and fund maintenance capital expenditures . the results of operations of our hospitality segment are affected by the number and type of group meetings and conventions scheduled to attend our hotels in a given period . a variety of factors can affect the results of any interim period , including the nature and quality of the group meetings and conventions attending our hotels during such period , which meetings and conventions have often been contracted for several years in advance , the level of attrition our hotels experience , and the level of transient business at our hotels during such period . we rely on marriott , as the manager of our hotels , to manage these factors and to offset any identified shortfalls in occupancy . 48 summary financial results the following table summarizes our financial results for the years ended december 31 , 2020 , 2019 and 2018 ( in thousands , except percentages and per share data ) : replace_table_token_3_th ​ 2020 results as compared to 2019 results the decrease in our total revenues during 2020 , as compared to 2019 , is attributable to decreases in our hospitality segment and entertainment segment revenues of $ 955.4 million and $ 124.7 million , respectively , as discussed more fully below . the decrease in total operating expenses during 2020 , as compared to 2019 , is primarily the result of decreases in hospitality segment , entertainment segment and corporate segment expenses of $ 484.3 million , $ 48.3 million and $ 7.5 million respectively , partially offset by a credit loss on held-to-maturity investments that did not occur in the prior year of $ 32.8 million . the above factors resulted in a $ 571.4 million decrease in operating income for 2020 , as compared to 2019. our net loss of $ 460.8 million in 2020 , as compared to net income of $ 128.3 million in 2019 , was due to the change in our operating income described above , and the following factors , each as described more fully below : ● a $ 15.8 million decrease in interest expense in 2020 . ● a $ 15.7 million increase in other losses , net in 2020 , primarily due to the forfeiture of the $ 15.0 million deposit on the proposed block 21 acquisition . ● an $ 8.6 million increase in the provision for income taxes in 2020 . ● a $ 5.3 million increase in loss from unconsolidated joint ventures in 2020 . 49 operating results – detailed segment financial information hospitality segment total segment results . the following presents the financial results of our hospitality segment for the years ended december 31 , 2020 , 2019 and 2018 ( in thousands , except percentages and performance metrics ) : replace_table_token_4_th ( 1 ) hospitality segment operating income ( loss ) does not include preopening costs of $ 0.3 million , $ 1.3 million and $ 2.9 million in 2020 , 2019 and 2018 , respectively . hospitality segment operating income also does not include gain on sale of assets of $ 1.2 million and credit losses on held-to-maturity securities of $ 32.8 million in 2020 or income from unconsolidated joint ventures of $ 124.4 million in 2018. see the discussion of the 2020 items below . ( 2 ) net of cares act payroll credits , hospitality segment operating loss for 2020 includes approximately $ 34.5 million in expenses directly related to the covid-19 pandemic , which are primarily employment costs . ( 3 ) we calculate hospitality segment revpar by dividing rooms revenue by room nights available to guests for the period . room nights available to guests include nights the hotels are closed . hospitality segment revpar is not comparable to similarly titled measures such as revenues . ( 4 ) we calculate hospitality segment total revpar by dividing the sum of room , food and beverage , and other ancillary services revenue ( which equals hospitality segment revenue ) by room nights available to guests for the period . room nights available to guests include nights the hotels are closed . hospitality segment total revpar is not comparable to similarly titled measures such as revenues . ( 5 ) net definite room nights booked for 2020 includes approximately 2.4 million group room cancellations for the hospitality segment and 2.0 million group room cancellations for same-store hospitality segment . ( 6 ) same-store hospitality segment performance metrics do not include gaylord rockies , which opened in december 2018. total hospitality revenues in 2020 include $ 32.8 million in attrition and cancellation fee collections , a $ 14.5 million increase from 2019 . 50 the percentage of group versus transient business based on rooms sold for our hospitality segment for the years ended december 31 was approximately as follows : replace_table_token_5_th ​ the type of group based on rooms sold for our hospitality segment for the years ended december 31 was approximately as follows : replace_table_token_6_th ​ other hotel expenses for the following years ended december 31 included ( in thousands ) : replace_table_token_7_th ​ administrative employment costs include salaries and benefits for hotel administrative functions , including , among others , senior management , accounting , human resources , sales , conference services , engineering and security . administrative employment costs decreased during 2020 , as compared to 2019 , primarily due to hotel closures and cost containment efforts at each of our gaylord hotels properties . utility costs decreased during 2020 , as compared to 2019 , primarily due to decreases at each of our gaylord hotels properties due to lower usage . property taxes increased slightly during 2020 , as compared to 2019 , primarily due to slight increases at gaylord national and gaylord rockies . other expenses , which include supplies ,

