we believe this strategy will help us retain our existing customers , increase our average annual subscription revenue per premium customer and lead to the acquisition of new customers . additionally , we believe customer growth will enable us to achieve economies of scale which will reduce our cost of goods sold , research and development and general and administrative expenses as a percentage of total revenue . as of december 31 , 2020 , and 2019 we had 623 and 610 employees , respectively . 38 we generate revenue by offering our products to customers on a subscription-based , software as a service , or saas , model . our revenue grew from $ 184.5 million in the year ended december 31 , 2019 to $ 197.4 million in the year ended december 31 , 2020 , primarily related to an increase in revenue from our subscription-based saas . our consolidated net loss was $ 5.8 million and $ 21.9 million for the years ended december 31 , 2020 and 2019 , respectively . included in consolidated net loss for the year ended december 31 , 2020 was merger-related expense , stock-based compensation expense and amortization of acquired intangible assets of $ 5.8 million , $ 8.8 million and $ 3.4 million , respectively . included in consolidated net loss for the year ended december 31 , 2019 was merger-related expenses , stock-based compensation expense and amortization of acquired intangible assets of $ 11.4 million , $ 9.3 million , and $ 3.2 million , respectively . for the years ended december 31 , 2020 and 2019 , our revenue derived from customers located outside north america was 45 % and 47 % , respectively . we expect the percentage of total net revenue derived from outside north america to increase in future periods as we continue to expand our international operations . key metrics we regularly review a number of metrics , including the following key metrics , to evaluate our business , measure our performance , identify trends affecting our business , formulate financial projections and make strategic decisions . the following table includes our key metrics for the periods presented : replace_table_token_2_th number of customers . we define our number of customers at the end of a particular quarter as the number of customers generating subscription revenue at the end of the quarter . we believe the number of customers is a key indicator of our market penetration , the productivity of our sales organization and the value that our products bring to our customers . we classify our customers by including them in either premium or volume offerings . our premium offerings include our premium video cloud customers ( enterprise and pro editions ) , our zencoder customers ( other than zencoder customers on month-to-month contracts and pay-as-you-go contracts ) , our ssai customers , our player customers , our ott flow customers ( ott flow is our partner-based ott platform , which preceded brightcove beacon ) , our virtual event experience customers , our video marketing suite customers , our enterprise video suite customers , our brightcove beacon customers , brightcove engage customers and our brightcove campaign customers . our volume offerings include our video cloud express customers and our zencoder customers on month-to-month contracts and pay-as-you-go contracts . our go-to-market focus and growth strategy is to expand our premium customer base , as we believe our premium customers represent a greater opportunity for our solutions . premium customers 39 decreased compared to the prior period due to some customers deciding to switch to in-house solutions or other third-party solutions and some customers acquired in the ooyala acquisition deciding not to switch to our solution . volume customers decreased in recent periods primarily due to our discontinuation of the promotional video cloud express offering . as a result , we have experienced attrition of this base level offering without a corresponding addition of customers . we expect customers using our volume offerings to continue to decrease in 2021 and beyond as we continue to focus on the market for our premium solutions . recurring dollar retention rate . we assess our ability to retain customers using a metric we refer to as our recurring dollar retention rate . we calculate the recurring dollar retention rate by dividing the retained recurring value of subscription revenue for a period by the previous recurring value of subscription revenue for the same period . we define retained recurring value of subscription revenue as the committed subscription fees for all contracts that renew in a given period , including any increase or decrease in contract value . we define previous recurring value of subscription revenue as the recurring value from committed subscription fees for all contracts that expire in that same period . we typically calculate our recurring dollar retention rate on a monthly basis . recurring dollar retention rate provides visibility into our ongoing revenue . average annual subscription revenue per premium customer . we define average annual subscription revenue per premium customer as the total subscription revenue from premium customers for an annual period , excluding professional services revenue , divided by the average number of premium customers for that period . we believe that this metric is important in understanding subscription revenue for our premium offerings in addition to the relative size of premium customer arrangements . as our starter edition has a price point of $ 199 or $ 499 per month , we disclose the average annual subscription revenue per premium customer separately for starter edition customers and all other premium customers . backlog . we define backlog as the aggregate amount of transaction price that is allocated to performance obligations that have not yet been satisfied , excluding professional service engagements . we believe that this metric is important in understanding future business performance . story_separator_special_tag performance obligations are identified based on services to be transferred to a customer that are both capable of being distinct and are distinct within the context of the contract . once we determine the performance obligations , we determine the transaction price , which includes estimating the amount of variable consideration to be included in the transaction price , if any . we then allocate the transaction price to each performance obligation in the contract based on a relative stand-alone selling price method . the transaction price post allocation is recognized as revenue as the related performance obligation is satisfied . 44 income taxes we are subject to income taxes in both the united states and international jurisdictions , and we use estimates in determining our provision for income taxes . we account for income taxes under the asset and liability method for accounting and reporting for income taxes . deferred tax assets and liabilities are recognized based on temporary differences between the financial reporting and income tax basis of assets and liabilities using statutory rates . this process requires us to project our current tax liability and estimate our deferred tax assets and liabilities , including net operating losses and tax credit carryforwards . in assessing the need for a valuation allowance , we considered our recent operating results , future taxable income projections and feasible tax planning strategies . we have provided a valuation allowance against substantially all of our net u.s. deferred tax assets and deferred tax assets of certain foreign subsidiaries at december 31 , 2020. we recognized a deferred tax liability in the u.s. for a portion of our indefinite lived intangibles and other deferred tax liabilities that would not be offset against deferred tax assets . we maintain net deferred tax liabilities for temporary differences related to our japanese subsidiary . due to the evolving nature and complexity of tax regulations combined with the number of jurisdictions in which we operate , it is possible that our estimates of our tax liability could change in the future , which may result in additional tax liabilities and adversely affect our results of operations , financial condition and cash flows . as of december 31 , 2020 and 2019 , we had no material unrecognized tax benefits . business combinations we record tangible and intangible assets acquired and liabilities assumed in business combinations under the purchase method of accounting . amounts paid for each acquisition are allocated to the assets acquired and liabilities assumed based on their fair values at the date of acquisition . we then allocate the purchase price in excess of net tangible assets acquired to identifiable intangible assets based on detailed valuations that use information and assumptions provided by management . we allocate any excess purchase price over the fair value of the net tangible and intangible assets acquired and liabilities assumed to goodwill . significant management judgments and assumptions are required in determining the fair value of acquired assets and liabilities , particularly acquired intangible assets . the valuation of purchased intangible assets is based upon estimates of the future performance and cash flows from the acquired business . each asset is measured at fair value from the perspective of a market participant . critical estimates in valuing purchased technology and customer lists include future cash flows that we expect to generate from the acquired assets . if the subsequent actual results and updated projections of the underlying business activity change compared with the assumptions and projections used to develop these values , we could experience impairment charges which could be material . in addition , we have estimated the economic lives of certain acquired assets and these lives are used to calculate depreciation and amortization expense . if our estimates of the economic lives change , depreciation or amortization expenses could be accelerated or slowed . if different assumptions are used , it could materially impact the purchase price allocation and adversely affect our results of operations , financial condition and cash flows . goodwill and acquired intangible assets we record goodwill when consideration paid in a purchase acquisition exceeds the fair value of the net assets acquired . goodwill is not amortized , but rather is tested for impairment annually or more frequently if facts and circumstances warrant a review . conditions that could trigger a more frequent impairment assessment include , but are not limited to , a significant adverse change in certain agreements , significant underperformance relative to historical or projected future operating results , an economic downturn in customers ' industries , increased competition , a significant reduction in our stock price for a sustained period or a reduction of our market capitalization relative to net book value . we evaluate impairment by comparing the estimated fair value 45 of each reporting unit to its carrying value . we estimate fair value primarily utilizing the market approach , which calculates fair value based on the market values of comparable companies or comparable transactions . actual results may differ materially from these estimates . the estimates we make in determining the fair value of our reporting unit involve the application of judgment , which could affect the timing and size of any future impairment charges . impairment of our goodwill could significantly affect our operating results and financial position . intangible assets are recorded at their estimated fair value at the date of acquisition . we amortize our intangible assets over their estimated useful lives based on the pattern of consumption of the economic benefit or , if that pattern can not be readily determined , on a straight-line basis . amortization is recorded over the estimated useful lives ranging from one to fourteen years . we review our intangible assets subject to amortization to determine if any adverse conditions exist or a change in circumstances has occurred that would indicate impairment or a change in the remaining useful life . if the carrying value of an

cash flows provided by operating activities . cash provided by operating activities consists primarily of net loss adjusted for certain non-cash items including depreciation and amortization , stock-based compensation expense , the provision for bad debts and the effect of changes in working capital and other activities . cash provided by operating activities during the year ended december 31 , 2020 was $ 21.3 million . the cash flow provided by operating activities primarily resulted from net non-cash charges of $ 18.1 million and changes in our operating assets and liabilities of $ 9.0 million , partially offset by net losses of $ 5.8 million . net non-cash expenses consisted of $ 8.8 million for stock-based compensation , $ 8.7 million for depreciation and amortization , and $ 648,000 for provision for reserves on accounts receivable . cash provided from changes in our operating assets and liabilities consisted primarily of a decrease in accounts receivable of $ 1.4 million and increases in deferred revenue , accrued expenses , and accounts payable of $ 9.7 million , $ 5.6 million , and $ 1.0 million , respectively . these inflows were offset in part by increases in prepaid expenses and other assets of $ 6.9 million and $ 1.9 million , respectively . cash flows used in investing activities . cash used in investing activities during the year ended december 31 , 2020 was $ 8.7 million , consisting primarily of $ 6.4 million for the capitalization of internal-use software costs and $ 2.3 million in capital expenditures to support the business . cash flows provided by financing activities .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash flows provided by operating activities . cash provided by operating activities consists primarily of net loss adjusted for certain non-cash items including depreciation and amortization , stock-based compensation expense , the provision for bad debts and the effect of changes in working capital and other activities . cash provided by operating activities during the year ended december 31 , 2020 was $ 21.3 million . the cash flow provided by operating activities primarily resulted from net non-cash charges of $ 18.1 million and changes in our operating assets and liabilities of $ 9.0 million , partially offset by net losses of $ 5.8 million . net non-cash expenses consisted of $ 8.8 million for stock-based compensation , $ 8.7 million for depreciation and amortization , and $ 648,000 for provision for reserves on accounts receivable . cash provided from changes in our operating assets and liabilities consisted primarily of a decrease in accounts receivable of $ 1.4 million and increases in deferred revenue , accrued expenses , and accounts payable of $ 9.7 million , $ 5.6 million , and $ 1.0 million , respectively . these inflows were offset in part by increases in prepaid expenses and other assets of $ 6.9 million and $ 1.9 million , respectively . cash flows used in investing activities . cash used in investing activities during the year ended december 31 , 2020 was $ 8.7 million , consisting primarily of $ 6.4 million for the capitalization of internal-use software costs and $ 2.3 million in capital expenditures to support the business . cash flows provided by financing activities .
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 Suspicious Activity Report : we believe this strategy will help us retain our existing customers , increase our average annual subscription revenue per premium customer and lead to the acquisition of new customers . additionally , we believe customer growth will enable us to achieve economies of scale which will reduce our cost of goods sold , research and development and general and administrative expenses as a percentage of total revenue . as of december 31 , 2020 , and 2019 we had 623 and 610 employees , respectively . 38 we generate revenue by offering our products to customers on a subscription-based , software as a service , or saas , model . our revenue grew from $ 184.5 million in the year ended december 31 , 2019 to $ 197.4 million in the year ended december 31 , 2020 , primarily related to an increase in revenue from our subscription-based saas . our consolidated net loss was $ 5.8 million and $ 21.9 million for the years ended december 31 , 2020 and 2019 , respectively . included in consolidated net loss for the year ended december 31 , 2020 was merger-related expense , stock-based compensation expense and amortization of acquired intangible assets of $ 5.8 million , $ 8.8 million and $ 3.4 million , respectively . included in consolidated net loss for the year ended december 31 , 2019 was merger-related expenses , stock-based compensation expense and amortization of acquired intangible assets of $ 11.4 million , $ 9.3 million , and $ 3.2 million , respectively . for the years ended december 31 , 2020 and 2019 , our revenue derived from customers located outside north america was 45 % and 47 % , respectively . we expect the percentage of total net revenue derived from outside north america to increase in future periods as we continue to expand our international operations . key metrics we regularly review a number of metrics , including the following key metrics , to evaluate our business , measure our performance , identify trends affecting our business , formulate financial projections and make strategic decisions . the following table includes our key metrics for the periods presented : replace_table_token_2_th number of customers . we define our number of customers at the end of a particular quarter as the number of customers generating subscription revenue at the end of the quarter . we believe the number of customers is a key indicator of our market penetration , the productivity of our sales organization and the value that our products bring to our customers . we classify our customers by including them in either premium or volume offerings . our premium offerings include our premium video cloud customers ( enterprise and pro editions ) , our zencoder customers ( other than zencoder customers on month-to-month contracts and pay-as-you-go contracts ) , our ssai customers , our player customers , our ott flow customers ( ott flow is our partner-based ott platform , which preceded brightcove beacon ) , our virtual event experience customers , our video marketing suite customers , our enterprise video suite customers , our brightcove beacon customers , brightcove engage customers and our brightcove campaign customers . our volume offerings include our video cloud express customers and our zencoder customers on month-to-month contracts and pay-as-you-go contracts . our go-to-market focus and growth strategy is to expand our premium customer base , as we believe our premium customers represent a greater opportunity for our solutions . premium customers 39 decreased compared to the prior period due to some customers deciding to switch to in-house solutions or other third-party solutions and some customers acquired in the ooyala acquisition deciding not to switch to our solution . volume customers decreased in recent periods primarily due to our discontinuation of the promotional video cloud express offering . as a result , we have experienced attrition of this base level offering without a corresponding addition of customers . we expect customers using our volume offerings to continue to decrease in 2021 and beyond as we continue to focus on the market for our premium solutions . recurring dollar retention rate . we assess our ability to retain customers using a metric we refer to as our recurring dollar retention rate . we calculate the recurring dollar retention rate by dividing the retained recurring value of subscription revenue for a period by the previous recurring value of subscription revenue for the same period . we define retained recurring value of subscription revenue as the committed subscription fees for all contracts that renew in a given period , including any increase or decrease in contract value . we define previous recurring value of subscription revenue as the recurring value from committed subscription fees for all contracts that expire in that same period . we typically calculate our recurring dollar retention rate on a monthly basis . recurring dollar retention rate provides visibility into our ongoing revenue . average annual subscription revenue per premium customer . we define average annual subscription revenue per premium customer as the total subscription revenue from premium customers for an annual period , excluding professional services revenue , divided by the average number of premium customers for that period . we believe that this metric is important in understanding subscription revenue for our premium offerings in addition to the relative size of premium customer arrangements . as our starter edition has a price point of $ 199 or $ 499 per month , we disclose the average annual subscription revenue per premium customer separately for starter edition customers and all other premium customers . backlog . we define backlog as the aggregate amount of transaction price that is allocated to performance obligations that have not yet been satisfied , excluding professional service engagements . we believe that this metric is important in understanding future business performance . story_separator_special_tag performance obligations are identified based on services to be transferred to a customer that are both capable of being distinct and are distinct within the context of the contract . once we determine the performance obligations , we determine the transaction price , which includes estimating the amount of variable consideration to be included in the transaction price , if any . we then allocate the transaction price to each performance obligation in the contract based on a relative stand-alone selling price method . the transaction price post allocation is recognized as revenue as the related performance obligation is satisfied . 44 income taxes we are subject to income taxes in both the united states and international jurisdictions , and we use estimates in determining our provision for income taxes . we account for income taxes under the asset and liability method for accounting and reporting for income taxes . deferred tax assets and liabilities are recognized based on temporary differences between the financial reporting and income tax basis of assets and liabilities using statutory rates . this process requires us to project our current tax liability and estimate our deferred tax assets and liabilities , including net operating losses and tax credit carryforwards . in assessing the need for a valuation allowance , we considered our recent operating results , future taxable income projections and feasible tax planning strategies . we have provided a valuation allowance against substantially all of our net u.s. deferred tax assets and deferred tax assets of certain foreign subsidiaries at december 31 , 2020. we recognized a deferred tax liability in the u.s. for a portion of our indefinite lived intangibles and other deferred tax liabilities that would not be offset against deferred tax assets . we maintain net deferred tax liabilities for temporary differences related to our japanese subsidiary . due to the evolving nature and complexity of tax regulations combined with the number of jurisdictions in which we operate , it is possible that our estimates of our tax liability could change in the future , which may result in additional tax liabilities and adversely affect our results of operations , financial condition and cash flows . as of december 31 , 2020 and 2019 , we had no material unrecognized tax benefits . business combinations we record tangible and intangible assets acquired and liabilities assumed in business combinations under the purchase method of accounting . amounts paid for each acquisition are allocated to the assets acquired and liabilities assumed based on their fair values at the date of acquisition . we then allocate the purchase price in excess of net tangible assets acquired to identifiable intangible assets based on detailed valuations that use information and assumptions provided by management . we allocate any excess purchase price over the fair value of the net tangible and intangible assets acquired and liabilities assumed to goodwill . significant management judgments and assumptions are required in determining the fair value of acquired assets and liabilities , particularly acquired intangible assets . the valuation of purchased intangible assets is based upon estimates of the future performance and cash flows from the acquired business . each asset is measured at fair value from the perspective of a market participant . critical estimates in valuing purchased technology and customer lists include future cash flows that we expect to generate from the acquired assets . if the subsequent actual results and updated projections of the underlying business activity change compared with the assumptions and projections used to develop these values , we could experience impairment charges which could be material . in addition , we have estimated the economic lives of certain acquired assets and these lives are used to calculate depreciation and amortization expense . if our estimates of the economic lives change , depreciation or amortization expenses could be accelerated or slowed . if different assumptions are used , it could materially impact the purchase price allocation and adversely affect our results of operations , financial condition and cash flows . goodwill and acquired intangible assets we record goodwill when consideration paid in a purchase acquisition exceeds the fair value of the net assets acquired . goodwill is not amortized , but rather is tested for impairment annually or more frequently if facts and circumstances warrant a review . conditions that could trigger a more frequent impairment assessment include , but are not limited to , a significant adverse change in certain agreements , significant underperformance relative to historical or projected future operating results , an economic downturn in customers ' industries , increased competition , a significant reduction in our stock price for a sustained period or a reduction of our market capitalization relative to net book value . we evaluate impairment by comparing the estimated fair value 45 of each reporting unit to its carrying value . we estimate fair value primarily utilizing the market approach , which calculates fair value based on the market values of comparable companies or comparable transactions . actual results may differ materially from these estimates . the estimates we make in determining the fair value of our reporting unit involve the application of judgment , which could affect the timing and size of any future impairment charges . impairment of our goodwill could significantly affect our operating results and financial position . intangible assets are recorded at their estimated fair value at the date of acquisition . we amortize our intangible assets over their estimated useful lives based on the pattern of consumption of the economic benefit or , if that pattern can not be readily determined , on a straight-line basis . amortization is recorded over the estimated useful lives ranging from one to fourteen years . we review our intangible assets subject to amortization to determine if any adverse conditions exist or a change in circumstances has occurred that would indicate impairment or a change in the remaining useful life . if the carrying value of an

