appmon , classic rum , and nam are deployed using customer-provisioned infrastructure , either on-premise or in the cloud , while synthetic classic is a saas-based application . coronavirus ( covid-19 ) impact in december 2019 , an outbreak of a novel strain of the coronavirus ( “ covid-19 ” ) was reported in china , in january 2020 the world health organization ( “ who ” ) declared the outbreak a public health emergency of international concern , and in march 2020 who declared the outbreak a global pandemic . the extent to which the covid-19 pandemic may impact our business going forward will depend on numerous evolving factors that we can not reliably predict , including the duration and scope of the pandemic ; governmental , business , and individuals ' actions in response to the pandemic ; and the impact on economic activity including the possibility of recession or financial market instability . these factors may adversely impact business spending on technology as well as customers ' ability to pay for our products and services on an ongoing basis . at this point , the extent to which the covid-19 pandemic may impact our financial condition or results of operations is uncertain . the economic consequences of the covid-19 pandemic have been challenging for certain customers and prospects . we have offered extended free trial periods in certain circumstances , changed how we spend on marketing and lead generation activities , and slowed down the pace at which we are hiring new employees . while the broader implications of the covid-19 pandemic on our results of operations and overall financial performance remain uncertain , the covid-19 pandemic and its adverse effects have become more prevalent in the locations where we , our customers and partners conduct business . we may experience curtailed customer demand that could adversely impact our business , results of operations and overall financial performance in future periods . specifically , we may be impacted by changes in our customers ' ability or willingness to purchase our offerings ; changes in the timing of our current or prospective customers ' purchasing decisions ; pricing discounts or extended payment terms ; reductions in the amount or duration of customers ' subscription contracts ; or increased customer attrition rates . while our revenue , customer retention , and earnings are relatively predictable as a result of our subscription-based business model , the effect , if any , of the covid-19 pandemic would not be fully reflected in our results of operations and overall financial performance until future periods . while the implications of the covid-19 pandemic remain uncertain , we plan to continue to make investments to support business growth . we believe that the growth of our business is dependent on many factors , including our ability to expand our customer base , increase the conversion of our existing customers from our classic products to our dynatrace® platform , develop new products and applications to extend the functionality of our products , and provide a high level of customer service . we expect to invest in sales and marketing to support customer growth . we also expect to invest in research and development as we continue to introduce new products and applications to extend the functionality of our products . we also intend to maintain a high level of customer service and support which we consider critical for our continued success . we also expect to continue to incur general and administrative expenses to support our business and to maintain the infrastructure required to be a public company . we intend to use our cash flow from operations to fund these growth strategies and support our business despite the potential impact from the covid-19 pandemic and do not expect to be profitable in the near term . see the section titled “ risk factors ” included under part ii , item 1a for further discussion of the possible impact of the covid-19 pandemic on our business . key factors affecting our performance our historical financial performance has been , and we expect our financial performance in the future to be , driven by our ability to : extend our technology and market leadership position . we intend to maintain our position as the market-leading software intelligence platform through increased investment in research and development and continued innovation . we expect to focus on expanding the functionality of dynatrace ® and investing in capabilities that address new market opportunities . we believe this strategy will enable new growth opportunities and allow us to continue to deliver differentiated high-value outcomes to our customers . grow our customer base . we intend to drive new customer growth by expanding our direct sales force focused on the largest 15,000 global enterprise accounts , which generally have annual revenues in excess of $ 750 million . the initial average dynatrace ® arr for the 601 gross new customers added during the year ended march 31 , 2020 was approximately $ 94,000 . in addition , we expect to leverage our global partner ecosystem to add new customers in geographies where we have direct coverage and work jointly with our partners . in other geographies , such as africa , japan , the middle east , russia and south korea , we utilize a multi-tier “ master reseller ” model . 46 increase penetration within existing customers . we plan to continue to increase penetration within our existing customers by expanding the breadth of our platform capabilities to provide for continued cross-selling opportunities . in addition , we believe the ease of implementation for dynatrace ® provides us the opportunity to expand adoption within our existing enterprise customers , across new customer applications , and into additional business units or divisions . once customers are on the dynatrace ® platform , we have seen significant dollar-based net expansion due to the ease of use and power of our new platform . story_separator_special_tag million for the years ended march 31 , 2020 and 2019 , respectively . sponsor costs declined in 2020 because we stopped incurring these costs upon completion of our initial public offering . amortization of other intangibles amortization of other intangibles decreased by $ 7.4 million , or 16 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 . the decrease is primarily the result of lower amortization for certain intangible assets that are amortized on a systematic basis that reflects the pattern in which the economic benefits of the intangible assets are estimated to be realized and the completion of amortization on certain intangibles . restructuring and other restructuring expenses decreased by $ 0.7 million , or 38 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 , due to lower costs incurred for various restructuring activities to achieve our strategic and financial objectives including costs related to a restructuring program designed to align employee resources with our product offering and future plans . other expense , net other expense , net decreased by $ 20.6 million , or 31 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 . the decrease in other expense was primarily a result of lower interest expense on our related party promissory notes as described further in note 17 with the consolidated financial statements included herein . income tax ( expense ) benefit income tax expense increased by $ 223.2 million resulting in an expense of $ 199.5 million for the year ended march 31 , 2020 , as compared to a benefit of $ 23.7 million for the year ended march 31 , 2019 . this change was primarily due to an increase in income tax expense of $ 251.8 million as a result of our reorganization transactions during fiscal 2020. fiscal years ended march 31 , 2019 and 2018 revenue replace_table_token_12_th subscription subscription revenue increased by $ 92.3 million , or 36 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 , primarily due to the growing adoption of the dynatrace ® platform by new customers combined with existing customers expanding their use of our solutions . our subscription revenue increased to 81 % of total revenue for the year ended march 31 , 2019 compared to 65 % of total revenue for the year ended march 31 , 2018 . 53 license license revenue decreased by $ 58.4 million , or 59 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 , primarily due to decline of sales of our classic products to existing customers as they convert to our dynatrace ® platform . we are no longer selling our classic products to new customers . service service revenue decreased by $ 0.9 million , or 2 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the decrease was primarily a result of consulting services related to our classic products . we recognize the revenues associated with professional services as we deliver the services . cost of revenue replace_table_token_13_th cost of subscription cost of subscription revenue increased $ 8.7 million , or 18 % , for the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . the increase is primarily due to higher personnel costs to support the growth of our subscription cloud-based offering as well as higher share-based compensation of $ 2.9 million . cost of service cost of service revenue increased by $ 1.2 million , or 4 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the increase was the result of higher share-based compensation of $ 1.1 million and increased personnel costs to support the increase in use of our consulting and training services to support our new customers , which was partially offset by lower third-party consulting costs . amortization of acquired technologies for the years ended march 31 , 2019 and 2018 , amortization of acquired technologies includes $ 17.7 million of amortization expense for technology acquired in connection with the thoma bravo funds ' acquisition of us in 2014 , with the remaining balance related primarily to the qumram acquisition in november 2017 . 54 gross profit and gross margin replace_table_token_14_th subscription subscription gross profit increased by $ 83.6 million , or 40 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . subscription gross margin increased from 81 % to 84 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . license license gross profit decreased by $ 58.4 million , or 59 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . the decrease was the result of a decline in sales of perpetual and term licenses for our classic products . service service gross profit decreased by $ 2.1 million , or 19 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . service gross margin decreased from 27 % to 23 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . operating expenses replace_table_token_15_th research and development research and development expenses increased $ 18.4 million , or 32 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the increase is attributable to higher

cash used in investing activities during the year ended march 31 , 2020 was $ 20.6 million , as a result of the purchases of property and equipment of $ 19.7 million and capitalized software additions of $ 0.9 million . cash used in investing activities during the year ended march 31 , 2019 was $ 9.3 million , primarily as a result of the purchase of property and equipment of $ 7.4 million and capitalized software additions of $ 1.9 million . cash used in investing activities during the year ended march 31 , 2018 was $ 26.5 million , primarily as a result of acquisitions of $ 11.3 million , purchases of property and equipment of $ 11.6 million , and capitalized software additions of $ 3.6 million . financing activities cash provided by financing activities during the year ended march 31 , 2020 was $ 329.4 million , primarily as a result of net proceeds from our initial public offering of $ 590.3 million and a contribution received for our tax obligation generated by our reorganization transactions of $ 265.0 million , which were partially offset by repayments of our term loans of $ 515.2 million , settlement of deferred offering costs of $ 5.0 million , and installments related to an acquisition of $ 4.7 million . cash used in financing activities during the year ended march 31 , 2019 was $ 161.5 million , primarily as a result of payments to related parties of $ 1,177.0 million , repayments on our term loans of $ 83.9 million , debt issuance costs of $ 16.3 million and equity repurchases of $ 0.6 million , partially offset by $ 1,120.0 million in proceeds from term loans . cash used in financing activities during the year ended march 31 , 2018 was $ 75.5 million , primarily as a result of payments to related parties of $ 74.6 million and equity repurchases of $ 0.9 million . 60 contractual obligations and commitments under various agreements , we are obligated to make future cash payments .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash used in investing activities during the year ended march 31 , 2020 was $ 20.6 million , as a result of the purchases of property and equipment of $ 19.7 million and capitalized software additions of $ 0.9 million . cash used in investing activities during the year ended march 31 , 2019 was $ 9.3 million , primarily as a result of the purchase of property and equipment of $ 7.4 million and capitalized software additions of $ 1.9 million . cash used in investing activities during the year ended march 31 , 2018 was $ 26.5 million , primarily as a result of acquisitions of $ 11.3 million , purchases of property and equipment of $ 11.6 million , and capitalized software additions of $ 3.6 million . financing activities cash provided by financing activities during the year ended march 31 , 2020 was $ 329.4 million , primarily as a result of net proceeds from our initial public offering of $ 590.3 million and a contribution received for our tax obligation generated by our reorganization transactions of $ 265.0 million , which were partially offset by repayments of our term loans of $ 515.2 million , settlement of deferred offering costs of $ 5.0 million , and installments related to an acquisition of $ 4.7 million . cash used in financing activities during the year ended march 31 , 2019 was $ 161.5 million , primarily as a result of payments to related parties of $ 1,177.0 million , repayments on our term loans of $ 83.9 million , debt issuance costs of $ 16.3 million and equity repurchases of $ 0.6 million , partially offset by $ 1,120.0 million in proceeds from term loans . cash used in financing activities during the year ended march 31 , 2018 was $ 75.5 million , primarily as a result of payments to related parties of $ 74.6 million and equity repurchases of $ 0.9 million . 60 contractual obligations and commitments under various agreements , we are obligated to make future cash payments .
```    
 Suspicious Activity Report : appmon , classic rum , and nam are deployed using customer-provisioned infrastructure , either on-premise or in the cloud , while synthetic classic is a saas-based application . coronavirus ( covid-19 ) impact in december 2019 , an outbreak of a novel strain of the coronavirus ( “ covid-19 ” ) was reported in china , in january 2020 the world health organization ( “ who ” ) declared the outbreak a public health emergency of international concern , and in march 2020 who declared the outbreak a global pandemic . the extent to which the covid-19 pandemic may impact our business going forward will depend on numerous evolving factors that we can not reliably predict , including the duration and scope of the pandemic ; governmental , business , and individuals ' actions in response to the pandemic ; and the impact on economic activity including the possibility of recession or financial market instability . these factors may adversely impact business spending on technology as well as customers ' ability to pay for our products and services on an ongoing basis . at this point , the extent to which the covid-19 pandemic may impact our financial condition or results of operations is uncertain . the economic consequences of the covid-19 pandemic have been challenging for certain customers and prospects . we have offered extended free trial periods in certain circumstances , changed how we spend on marketing and lead generation activities , and slowed down the pace at which we are hiring new employees . while the broader implications of the covid-19 pandemic on our results of operations and overall financial performance remain uncertain , the covid-19 pandemic and its adverse effects have become more prevalent in the locations where we , our customers and partners conduct business . we may experience curtailed customer demand that could adversely impact our business , results of operations and overall financial performance in future periods . specifically , we may be impacted by changes in our customers ' ability or willingness to purchase our offerings ; changes in the timing of our current or prospective customers ' purchasing decisions ; pricing discounts or extended payment terms ; reductions in the amount or duration of customers ' subscription contracts ; or increased customer attrition rates . while our revenue , customer retention , and earnings are relatively predictable as a result of our subscription-based business model , the effect , if any , of the covid-19 pandemic would not be fully reflected in our results of operations and overall financial performance until future periods . while the implications of the covid-19 pandemic remain uncertain , we plan to continue to make investments to support business growth . we believe that the growth of our business is dependent on many factors , including our ability to expand our customer base , increase the conversion of our existing customers from our classic products to our dynatrace® platform , develop new products and applications to extend the functionality of our products , and provide a high level of customer service . we expect to invest in sales and marketing to support customer growth . we also expect to invest in research and development as we continue to introduce new products and applications to extend the functionality of our products . we also intend to maintain a high level of customer service and support which we consider critical for our continued success . we also expect to continue to incur general and administrative expenses to support our business and to maintain the infrastructure required to be a public company . we intend to use our cash flow from operations to fund these growth strategies and support our business despite the potential impact from the covid-19 pandemic and do not expect to be profitable in the near term . see the section titled “ risk factors ” included under part ii , item 1a for further discussion of the possible impact of the covid-19 pandemic on our business . key factors affecting our performance our historical financial performance has been , and we expect our financial performance in the future to be , driven by our ability to : extend our technology and market leadership position . we intend to maintain our position as the market-leading software intelligence platform through increased investment in research and development and continued innovation . we expect to focus on expanding the functionality of dynatrace ® and investing in capabilities that address new market opportunities . we believe this strategy will enable new growth opportunities and allow us to continue to deliver differentiated high-value outcomes to our customers . grow our customer base . we intend to drive new customer growth by expanding our direct sales force focused on the largest 15,000 global enterprise accounts , which generally have annual revenues in excess of $ 750 million . the initial average dynatrace ® arr for the 601 gross new customers added during the year ended march 31 , 2020 was approximately $ 94,000 . in addition , we expect to leverage our global partner ecosystem to add new customers in geographies where we have direct coverage and work jointly with our partners . in other geographies , such as africa , japan , the middle east , russia and south korea , we utilize a multi-tier “ master reseller ” model . 46 increase penetration within existing customers . we plan to continue to increase penetration within our existing customers by expanding the breadth of our platform capabilities to provide for continued cross-selling opportunities . in addition , we believe the ease of implementation for dynatrace ® provides us the opportunity to expand adoption within our existing enterprise customers , across new customer applications , and into additional business units or divisions . once customers are on the dynatrace ® platform , we have seen significant dollar-based net expansion due to the ease of use and power of our new platform . story_separator_special_tag million for the years ended march 31 , 2020 and 2019 , respectively . sponsor costs declined in 2020 because we stopped incurring these costs upon completion of our initial public offering . amortization of other intangibles amortization of other intangibles decreased by $ 7.4 million , or 16 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 . the decrease is primarily the result of lower amortization for certain intangible assets that are amortized on a systematic basis that reflects the pattern in which the economic benefits of the intangible assets are estimated to be realized and the completion of amortization on certain intangibles . restructuring and other restructuring expenses decreased by $ 0.7 million , or 38 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 , due to lower costs incurred for various restructuring activities to achieve our strategic and financial objectives including costs related to a restructuring program designed to align employee resources with our product offering and future plans . other expense , net other expense , net decreased by $ 20.6 million , or 31 % , for the year ended march 31 , 2020 , as compared to the year ended march 31 , 2019 . the decrease in other expense was primarily a result of lower interest expense on our related party promissory notes as described further in note 17 with the consolidated financial statements included herein . income tax ( expense ) benefit income tax expense increased by $ 223.2 million resulting in an expense of $ 199.5 million for the year ended march 31 , 2020 , as compared to a benefit of $ 23.7 million for the year ended march 31 , 2019 . this change was primarily due to an increase in income tax expense of $ 251.8 million as a result of our reorganization transactions during fiscal 2020. fiscal years ended march 31 , 2019 and 2018 revenue replace_table_token_12_th subscription subscription revenue increased by $ 92.3 million , or 36 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 , primarily due to the growing adoption of the dynatrace ® platform by new customers combined with existing customers expanding their use of our solutions . our subscription revenue increased to 81 % of total revenue for the year ended march 31 , 2019 compared to 65 % of total revenue for the year ended march 31 , 2018 . 53 license license revenue decreased by $ 58.4 million , or 59 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 , primarily due to decline of sales of our classic products to existing customers as they convert to our dynatrace ® platform . we are no longer selling our classic products to new customers . service service revenue decreased by $ 0.9 million , or 2 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the decrease was primarily a result of consulting services related to our classic products . we recognize the revenues associated with professional services as we deliver the services . cost of revenue replace_table_token_13_th cost of subscription cost of subscription revenue increased $ 8.7 million , or 18 % , for the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . the increase is primarily due to higher personnel costs to support the growth of our subscription cloud-based offering as well as higher share-based compensation of $ 2.9 million . cost of service cost of service revenue increased by $ 1.2 million , or 4 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the increase was the result of higher share-based compensation of $ 1.1 million and increased personnel costs to support the increase in use of our consulting and training services to support our new customers , which was partially offset by lower third-party consulting costs . amortization of acquired technologies for the years ended march 31 , 2019 and 2018 , amortization of acquired technologies includes $ 17.7 million of amortization expense for technology acquired in connection with the thoma bravo funds ' acquisition of us in 2014 , with the remaining balance related primarily to the qumram acquisition in november 2017 . 54 gross profit and gross margin replace_table_token_14_th subscription subscription gross profit increased by $ 83.6 million , or 40 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . subscription gross margin increased from 81 % to 84 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . license license gross profit decreased by $ 58.4 million , or 59 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . the decrease was the result of a decline in sales of perpetual and term licenses for our classic products . service service gross profit decreased by $ 2.1 million , or 19 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . service gross margin decreased from 27 % to 23 % , during the year ended march 31 , 2019 compared to the year ended march 31 , 2018 . operating expenses replace_table_token_15_th research and development research and development expenses increased $ 18.4 million , or 32 % , for the year ended march 31 , 2019 , as compared to the year ended march 31 , 2018 . the increase is attributable to higher

