the safety and service measures currently in place include : ( 1 ) creating and implementing a safety training program for all associates ; ( 2 ) maintaining a three-month supply of masks , gloves , shoe covers , and hand sanitizer for field teams ; ( 3 ) continuing to leverage self-show and virtual-tour technology as both safety measures and competitive advantages ; ( 4 ) adhering to strict safety protocols for maintenance service trips ; and ( 5 ) adapting to offer virtual options for resident move-in orientations and pre-move-out visits . neither these procedural adjustments nor the overall impact of the covid-19 pandemic created significant disruptions to our business model during the year ended december 31 , 2020. however , the pandemic did impact our business , including operating , investment management , and capital markets activities as more fully described below . operations the direct impacts on our results of operations and key operating metrics from the effects of the covid-19 pandemic include , but are not limited to : ( 1 ) a decrease in gross rental revenues and other property income ( before concessions and bad debt ) due to jurisdictional restrictions on rent increases and late fees and or forgiveness of late fees for residents who have requested leniency ; ( 2 ) an increase in occupancy due to lower turnover partially driven by residents ' decisions not to relocate during the pandemic , strong demand for homes that become vacant , and the impact of eviction moratoriums ; ( 3 ) an increase in uncollectible revenues ( or decline in rent collections percentages ) due to resident hardships and eviction moratoriums ; and ( 4 ) a decrease in property operating and maintenance expenses for turnover costs ( lower turnover rates ) and property administrative fees ( eviction moratoriums ) . in march 2020 , to act on our core values of `` genuine care `` and `` standout citizenship , `` we began to offer solutions for residents experiencing financial hardship when requested , including the ongoing creation of payment plans , without late fees , for residents requiring flexibility to meet rental obligations over time . additionally , we continue to adhere to federal , state , and local restrictions on items such as evictions , collections , rent increases , and late fees as appropriate . the ongoing covid-19 outbreak in the united states has led entities directed by , or notionally affiliated with , the federal government as well as certain states and cities , including those in which we own properties and where our principal places of business are located , to impose and continue to implement measures intended to control the spread of covid-19 , including instituting quarantines , restrictions on travel , “ shelter in place ” rules , and restrictions on types of business that may continue to operate . we depend on rental revenues and other property income from residents for substantially all of our revenues . overall revenue collections as a percentage of monthly billings was 96 % for the period from april 2020 through december 2020 , compared to a historical average of 99 % . while collection of revenues has remained near historical levels thus far through the pandemic , the covid-19 outbreak , as well as continuing measures taken by governmental authorities and private actors to limit the spread of this virus or mitigate its impact , are interfering with the ability of some of our residents to meet their lease obligations and make their rent payments on time or at all . in addition , entities directed by , or notionally affiliated with , the federal government as well as some state and local jurisdictions across the united states , have imposed temporary eviction moratoriums if certain criteria are met by residents , are allowing residents to defer missed rent payments without incurring late fees , and are prohibiting rent increases . jurisdictions and other local and national authorities may expand or extend measures imposing restrictions on our ability to enforce residents ' contractual rental obligations and limiting our ability to increase rents . we can not predict if states , municipalities , local , and or national authorities will expand existing restrictions , if additional states or municipalities will implement similar restrictions , or when restrictions currently in place will expire . such measures are likely to enable residents to stay in their homes despite an inability to pay because of financial or other hardship stemming from the pandemic . certain other restrictions imposed by jurisdictions across the united states are intended to limit operations by businesses not deemed “ essential businesses . ” while none of the current restrictions have materially impacted our ability to provide services to our residents or homes , future measures may negatively impact our ability to access our homes , complete service requests , or make our homes ready for new residents . unless the residents report symptoms of or exposure to covid-19 , we are completing all service calls . in all cases , we work with the residents to ensure service requests are addressed in a timely and safe manner . while covid-19 and related containment measures may interfere with the ability of our associates , suppliers , and other business partners to carry out their assigned tasks or to supply materials and services at ordinary levels of performance relative to the conduct of our business in the future , to date we have not experienced significant disruptions of these types . 56 the majority of our office-based associates continue to work from home and will do so until we determine it is in our and their best interests to fully return to our offices . additionally , changes to the working environment have not had a material effect on our internal controls over financial reporting since the pandemic began ( see part ii . item 9a . story_separator_special_tag property management expense property management expense represents personnel and other costs associated with the oversight and management of our portfolio of homes , including those within our unconsolidated joint ventures . all of our homes are managed through our internal property manager . general and administrative general and administrative expense represents personnel costs , professional fees , and other costs associated with our day-to-day activities . general and administrative expense also includes merger and transaction-related expenses , among other things , that are of a non-recurring nature . share-based compensation expense all share-based compensation expense is recognized in our consolidated statements of operations as components of general and administrative expense and property management expense . we issue share-based awards to align the interests of our associates with those of our investors . interest expense interest expense includes interest payable on our debt instruments , payments and receipts related to our interest rate swap agreements , amortization of discounts and deferred financing costs , unrealized gains ( losses ) on non-designated hedging instruments , and non-cash interest expense related to our interest rate swap agreements . depreciation and amortization we recognize depreciation and amortization expense associated with our homes and other capital expenditures over their expected useful lives . impairment and other impairment and other represents provisions for impairment when the carrying amount of our single-family residential properties is not recoverable and casualty ( gains ) losses , net of any insurance recoveries . unrealized gains on investments in equity securities unrealized gains on investments in equity securities includes gains resulting from mark to market adjustments made for our equity securities . other , net other , net includes interest income , asset and property management fee income , income ( loss ) from investments in unconsolidated joint ventures , and other miscellaneous income and expenses . gain on sale of property , net of tax gain on sale of property , net of tax consists of net gains and losses resulting from sales of our homes . 62 results of operations year ended december 31 , 2020 compared to year ended december 31 , 2019 the following table sets forth a comparison of the results of operations for the years ended december 31 , 2020 , and 2019 : replace_table_token_3_th portfolio information as of december 31 , 2020 and 2019 , we owned 80,177 and 79,505 single-family rental homes , respectively , in our total portfolio . during the years ended december 31 , 2020 , and 2019 , we acquired 2,252 and 2,153 homes , respectively , and sold 1,580 and 3,455 homes , respectively . during the years ended december 31 , 2020 , and 2019 , we owned an average of 79,530 and 80,372 single-family rental homes , respectively . we believe presenting information about the portion of our total portfolio that has been fully operational for the entirety of both a given reporting period and its prior year comparison period provides investors with meaningful information about the performance of our comparable homes across periods , and about trends in our organic business . to do so , we provide information regarding the performance of our same store portfolio . as of december 31 , 2020 , our same store portfolio consisted of 71,433 single-family rental homes . rental revenues and other property income for the years ended december 31 , 2020 , and 2019 , total portfolio rental revenues and other property income totaled $ 1,822.8 million and $ 1,764.7 million , respectively , an increase of 3.3 % , driven by an increase in average occupancy , average monthly rent per occupied home , and utilities reimbursements , partially offset by an increase in bad debt , reduced fee income , and a 842 home decrease between periods in the average number of homes owned . average occupancy for the years ended december 31 , 2020 , and 2019 for the total portfolio was 96.1 % and 94.2 % , respectively . average monthly rent per occupied home for the total portfolio for the years ended december 31 , 2020 , and 2019 was $ 1,875 and $ 1,809 , respectively , a 3.6 % increase . for our same store portfolio , average occupancy was 97.5 % and 96.2 % for the years ended december 31 , 2020 , and 2019 , respectively , and average monthly rent per occupied home for the years ended december 31 , 2020 , and 2019 was $ 1,874 and $ 1,810 , respectively , a 3.5 % increase . 63 the annual turnover rate for the same store portfolio for the years ended december 31 , 2020 , and 2019 was 26.1 % and 29.7 % , respectively . for the same store portfolio , an average home remained unoccupied for 36 and 46 days between residents for the years ended december 31 , 2020 , and 2019 , respectively . the decreases in these two metrics contributed to our increase in occupancy on a year over year basis . furthermore , we believe the decrease in turnover is partially attributable to the effects of the covid-19 pandemic ( e.g . , eviction moratoriums and residents who are not inclined to relocate during this period ) . we can not predict how long eviction moratoriums will remain in place nor when the general effects of the pandemic will subside and how those items may affect our turnover and occupancy rates . to monitor prospective changes in average monthly rent per occupied home , we compare the monthly rent from an expiring lease to the monthly rent from the next lease for the same home , in each case , net of any amortized non-service concessions , to calculate net effective rental rate growth . leases are either renewal leases , where our current resident stays for a subsequent lease term , or new leases , where our previous resident moves out and a new resident signs a

cash flows year ended december 31 , 2020 compared to year ended december 31 , 2019 the following table summarizes our cash flows for the years ended december 31 , 2020 and 2019 : replace_table_token_11_th 76 operating activities our cash flows provided by operating activities depend on numerous factors , including the occupancy level of our homes , the rental rates achieved on our leases , the collection of rent from our residents , and the amount of our operating and other expenses . net cash provided by operating activities was $ 696.7 million and $ 662.1 million for the years ended december 31 , 2020 , and 2019 , respectively , an increase of 5.2 % . the increase in cash provided by operating activities was driven by improved operational profitability , which was partially offset by changes in operating assets and liabilities . investing activities net cash provided by ( used in ) investing activities consists primarily of the acquisition costs of homes , capital improvements , and proceeds from property sales . net cash provided by ( used in ) investing activities was $ ( 425.2 ) million and $ 102.2 million for the years ended december 31 , 2020 , and 2019 , respectively , a decrease of $ 527.4 million .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```cash flows year ended december 31 , 2020 compared to year ended december 31 , 2019 the following table summarizes our cash flows for the years ended december 31 , 2020 and 2019 : replace_table_token_11_th 76 operating activities our cash flows provided by operating activities depend on numerous factors , including the occupancy level of our homes , the rental rates achieved on our leases , the collection of rent from our residents , and the amount of our operating and other expenses . net cash provided by operating activities was $ 696.7 million and $ 662.1 million for the years ended december 31 , 2020 , and 2019 , respectively , an increase of 5.2 % . the increase in cash provided by operating activities was driven by improved operational profitability , which was partially offset by changes in operating assets and liabilities . investing activities net cash provided by ( used in ) investing activities consists primarily of the acquisition costs of homes , capital improvements , and proceeds from property sales . net cash provided by ( used in ) investing activities was $ ( 425.2 ) million and $ 102.2 million for the years ended december 31 , 2020 , and 2019 , respectively , a decrease of $ 527.4 million .
```    
 Suspicious Activity Report : the safety and service measures currently in place include : ( 1 ) creating and implementing a safety training program for all associates ; ( 2 ) maintaining a three-month supply of masks , gloves , shoe covers , and hand sanitizer for field teams ; ( 3 ) continuing to leverage self-show and virtual-tour technology as both safety measures and competitive advantages ; ( 4 ) adhering to strict safety protocols for maintenance service trips ; and ( 5 ) adapting to offer virtual options for resident move-in orientations and pre-move-out visits . neither these procedural adjustments nor the overall impact of the covid-19 pandemic created significant disruptions to our business model during the year ended december 31 , 2020. however , the pandemic did impact our business , including operating , investment management , and capital markets activities as more fully described below . operations the direct impacts on our results of operations and key operating metrics from the effects of the covid-19 pandemic include , but are not limited to : ( 1 ) a decrease in gross rental revenues and other property income ( before concessions and bad debt ) due to jurisdictional restrictions on rent increases and late fees and or forgiveness of late fees for residents who have requested leniency ; ( 2 ) an increase in occupancy due to lower turnover partially driven by residents ' decisions not to relocate during the pandemic , strong demand for homes that become vacant , and the impact of eviction moratoriums ; ( 3 ) an increase in uncollectible revenues ( or decline in rent collections percentages ) due to resident hardships and eviction moratoriums ; and ( 4 ) a decrease in property operating and maintenance expenses for turnover costs ( lower turnover rates ) and property administrative fees ( eviction moratoriums ) . in march 2020 , to act on our core values of `` genuine care `` and `` standout citizenship , `` we began to offer solutions for residents experiencing financial hardship when requested , including the ongoing creation of payment plans , without late fees , for residents requiring flexibility to meet rental obligations over time . additionally , we continue to adhere to federal , state , and local restrictions on items such as evictions , collections , rent increases , and late fees as appropriate . the ongoing covid-19 outbreak in the united states has led entities directed by , or notionally affiliated with , the federal government as well as certain states and cities , including those in which we own properties and where our principal places of business are located , to impose and continue to implement measures intended to control the spread of covid-19 , including instituting quarantines , restrictions on travel , “ shelter in place ” rules , and restrictions on types of business that may continue to operate . we depend on rental revenues and other property income from residents for substantially all of our revenues . overall revenue collections as a percentage of monthly billings was 96 % for the period from april 2020 through december 2020 , compared to a historical average of 99 % . while collection of revenues has remained near historical levels thus far through the pandemic , the covid-19 outbreak , as well as continuing measures taken by governmental authorities and private actors to limit the spread of this virus or mitigate its impact , are interfering with the ability of some of our residents to meet their lease obligations and make their rent payments on time or at all . in addition , entities directed by , or notionally affiliated with , the federal government as well as some state and local jurisdictions across the united states , have imposed temporary eviction moratoriums if certain criteria are met by residents , are allowing residents to defer missed rent payments without incurring late fees , and are prohibiting rent increases . jurisdictions and other local and national authorities may expand or extend measures imposing restrictions on our ability to enforce residents ' contractual rental obligations and limiting our ability to increase rents . we can not predict if states , municipalities , local , and or national authorities will expand existing restrictions , if additional states or municipalities will implement similar restrictions , or when restrictions currently in place will expire . such measures are likely to enable residents to stay in their homes despite an inability to pay because of financial or other hardship stemming from the pandemic . certain other restrictions imposed by jurisdictions across the united states are intended to limit operations by businesses not deemed “ essential businesses . ” while none of the current restrictions have materially impacted our ability to provide services to our residents or homes , future measures may negatively impact our ability to access our homes , complete service requests , or make our homes ready for new residents . unless the residents report symptoms of or exposure to covid-19 , we are completing all service calls . in all cases , we work with the residents to ensure service requests are addressed in a timely and safe manner . while covid-19 and related containment measures may interfere with the ability of our associates , suppliers , and other business partners to carry out their assigned tasks or to supply materials and services at ordinary levels of performance relative to the conduct of our business in the future , to date we have not experienced significant disruptions of these types . 56 the majority of our office-based associates continue to work from home and will do so until we determine it is in our and their best interests to fully return to our offices . additionally , changes to the working environment have not had a material effect on our internal controls over financial reporting since the pandemic began ( see part ii . item 9a . story_separator_special_tag property management expense property management expense represents personnel and other costs associated with the oversight and management of our portfolio of homes , including those within our unconsolidated joint ventures . all of our homes are managed through our internal property manager . general and administrative general and administrative expense represents personnel costs , professional fees , and other costs associated with our day-to-day activities . general and administrative expense also includes merger and transaction-related expenses , among other things , that are of a non-recurring nature . share-based compensation expense all share-based compensation expense is recognized in our consolidated statements of operations as components of general and administrative expense and property management expense . we issue share-based awards to align the interests of our associates with those of our investors . interest expense interest expense includes interest payable on our debt instruments , payments and receipts related to our interest rate swap agreements , amortization of discounts and deferred financing costs , unrealized gains ( losses ) on non-designated hedging instruments , and non-cash interest expense related to our interest rate swap agreements . depreciation and amortization we recognize depreciation and amortization expense associated with our homes and other capital expenditures over their expected useful lives . impairment and other impairment and other represents provisions for impairment when the carrying amount of our single-family residential properties is not recoverable and casualty ( gains ) losses , net of any insurance recoveries . unrealized gains on investments in equity securities unrealized gains on investments in equity securities includes gains resulting from mark to market adjustments made for our equity securities . other , net other , net includes interest income , asset and property management fee income , income ( loss ) from investments in unconsolidated joint ventures , and other miscellaneous income and expenses . gain on sale of property , net of tax gain on sale of property , net of tax consists of net gains and losses resulting from sales of our homes . 62 results of operations year ended december 31 , 2020 compared to year ended december 31 , 2019 the following table sets forth a comparison of the results of operations for the years ended december 31 , 2020 , and 2019 : replace_table_token_3_th portfolio information as of december 31 , 2020 and 2019 , we owned 80,177 and 79,505 single-family rental homes , respectively , in our total portfolio . during the years ended december 31 , 2020 , and 2019 , we acquired 2,252 and 2,153 homes , respectively , and sold 1,580 and 3,455 homes , respectively . during the years ended december 31 , 2020 , and 2019 , we owned an average of 79,530 and 80,372 single-family rental homes , respectively . we believe presenting information about the portion of our total portfolio that has been fully operational for the entirety of both a given reporting period and its prior year comparison period provides investors with meaningful information about the performance of our comparable homes across periods , and about trends in our organic business . to do so , we provide information regarding the performance of our same store portfolio . as of december 31 , 2020 , our same store portfolio consisted of 71,433 single-family rental homes . rental revenues and other property income for the years ended december 31 , 2020 , and 2019 , total portfolio rental revenues and other property income totaled $ 1,822.8 million and $ 1,764.7 million , respectively , an increase of 3.3 % , driven by an increase in average occupancy , average monthly rent per occupied home , and utilities reimbursements , partially offset by an increase in bad debt , reduced fee income , and a 842 home decrease between periods in the average number of homes owned . average occupancy for the years ended december 31 , 2020 , and 2019 for the total portfolio was 96.1 % and 94.2 % , respectively . average monthly rent per occupied home for the total portfolio for the years ended december 31 , 2020 , and 2019 was $ 1,875 and $ 1,809 , respectively , a 3.6 % increase . for our same store portfolio , average occupancy was 97.5 % and 96.2 % for the years ended december 31 , 2020 , and 2019 , respectively , and average monthly rent per occupied home for the years ended december 31 , 2020 , and 2019 was $ 1,874 and $ 1,810 , respectively , a 3.5 % increase . 63 the annual turnover rate for the same store portfolio for the years ended december 31 , 2020 , and 2019 was 26.1 % and 29.7 % , respectively . for the same store portfolio , an average home remained unoccupied for 36 and 46 days between residents for the years ended december 31 , 2020 , and 2019 , respectively . the decreases in these two metrics contributed to our increase in occupancy on a year over year basis . furthermore , we believe the decrease in turnover is partially attributable to the effects of the covid-19 pandemic ( e.g . , eviction moratoriums and residents who are not inclined to relocate during this period ) . we can not predict how long eviction moratoriums will remain in place nor when the general effects of the pandemic will subside and how those items may affect our turnover and occupancy rates . to monitor prospective changes in average monthly rent per occupied home , we compare the monthly rent from an expiring lease to the monthly rent from the next lease for the same home , in each case , net of any amortized non-service concessions , to calculate net effective rental rate growth . leases are either renewal leases , where our current resident stays for a subsequent lease term , or new leases , where our previous resident moves out and a new resident signs a

