customers on a global basis international – delivers staffing and direct-hire services in fifteen countries in europe , as well as mexico in addition , we provide staffing services to customers in the asia-pacific region through persolkelly pte . ltd. , our joint venture with persol asia pacific pte . ltd , a wholly owned subsidiary of persol holdings , a leading provider of hr solutions in japan . we earn revenues from customers that procure the services of our temporary employees on a time and materials basis , that use us to recruit permanent employees , and that rely on our talent advisory and outsourcing services . our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable . the nature of our business is such that trade accounts receivable are our most significant asset . average days sales outstanding varies within and outside the u.s. and was 64 days on a global basis as of the end of 2020 and 58 days as of the end of 2019. since receipts from customers generally lag temporary employee payroll , working capital requirements increase substantially in periods of growth and decline in periods of economic contraction . our perspective short term while far from certain , the impacts of covid-19 on the global economy , the talent solutions industry , our customers and our talent have become more clear since the beginning of the pandemic . year-over-year revenue declines have been substantial and recent trends have pointed to a gradual recovery in demand . in response to the crisis , in april 2020 we took a series of proactive actions . these actions were designed to reduce spending , minimize layoffs , and bolster the strength and flexibility of kelly 's finances . these actions included : a 10 % pay cut for full-time salaried employees in the u.s. , puerto rico and canada , in addition to certain actions in europe and asia-pacific ; substantially reduced ceo compensation and reduced compensation of 10 % or more for senior leaders ; temporary furloughing and or redeployment of some employees until business conditions improve ; suspension of the company match to certain retirement accounts in the u.s. and puerto rico ; reduction of discretionary expenses and projects , including capital expenditures ; and a hiring freeze with the exception of critical revenue-generating positions . the actions have generated substantial cost savings and have allowed us the time necessary to assess the variety of impacts the crisis has had on our business . these initial actions were intentionally broad in scope and as we have moved forward our actions are becoming more targeted to the areas of business where demand declines have been more significant and persistent . actions such as the 10 % pay cut , compensation adjustments for senior leaders and temporary furloughs were ended early in the fourth quarter of 2020. the suspension of the company match to retirement accounts ended in january 2021 and others such as reductions in discretionary spending , capital expenditures and carefully managing staffing levels in non-revenue generating positions will continue . in addition , we benefited from cares act provisions allowing deferral of employer social security tax payments . in the fourth quarter of 2020 , management reduced staffing levels to align with expected revenue levels and incurred restructuring charges of $ 4.4 million for severance and related benefits to be paid to impacted employees , and are included in our fourth quarter results . given the level of uncertainty surrounding the duration of the covid-19 crisis , kelly 's board also voted to suspend the quarterly dividend effective may , 2020 until conditions improve and continues to assess future actions with respect to our dividend policy . the impact of the pandemic began in march 2020 with the limitations on public life in the u.s. and the european markets we serve and continued through the end of 2020 as the effect of the pandemic response slowed global economic activity . we do expect that there will continue to be a material decline in our year-over-year revenues through the first quarter of 2021 as 23 demand for our services gradually recovers from the economic slowdown and the effects of customer and talent concerns related to operating safely during a pandemic . the impact on the revenues of each segment will vary given the differences in pandemic-related measures enacted in each geography , the customer industries served and the skill sets of the talent provided to our customers and their ability to work remotely . we currently expect a gradual return to pre-crisis levels of customer demand , however , the pace of such a return may be delayed by repeated cycles of increased economic activity and subsequent disruption caused by a resurgence in infection leading to additional containment measures . in the first quarter of 2021 , while our cost reduction efforts are expected to reduce year-over-year expenses , they will not be enough to completely offset declines in revenue and gross profit . as a result , we expect our first quarter 2021 earnings to decline year-over-year . for the full year of 2021 , we expect that our revenue will reflect a continued gradual improvement in demand and result in improvements in year-over-year gross profit and earnings from operations . in addition , negative market reaction to the covid-19 crisis in march 2020 , including declines in our common stock price , caused our market capitalization to decline significantly . this triggered an interim goodwill impairment test and resulted in a $ 147.7 million non-cash goodwill impairment charge in the first quarter of 2020. moving forward while the severity of the economic impacts and their duration can not be precisely predicted , we believe that the mid-term impacts on how people view , find and conduct work will continue to align with our strategic path . story_separator_special_tag 2019 vs. 2018 professional & industrial revenue from services decreased as a result of lower staffing revenues . this decrease was due to the disruption resulting from the restructure of the u.s. branch-based staffing in the first quarter of 2019 and slower achievement of the related benefits . the reduction in staffing revenue was partially offset by increases in our kellyconnect and outcome-based services revenues as a result of program expansions and new customer contracts . science , engineering & technology revenue from services increased due to higher staffing services revenue as a result of the acquisitions of global technology associates and nextgen in the first quarter of 2019. revenues also increased in our outcome-based services due to both adding new customers and existing customer program expansions . education revenue from services increased as a result of continued sales growth from new contracts with additional school districts coupled with year-over-year revenue increases in existing school districts . 29 outsourcing & consulting revenue from services was flat year over year . revenue increases in our msp product were offset by decreases in our ppo and rpo products . international revenue decreased 7.3 % on a reported basis and 3.4 % on a cc basis . the decline was primarily due to a decrease in hours volume reflecting softening market conditions in europe , particularly france and germany . these decreases were partially offset by increased revenue in russia , due to higher hours volume . 30 operating results by segment ( continued ) ( dollars in millions ) replace_table_token_4_th 2020 vs. 2019 gross profit for the professional & industrial segment declined as the result of lower revenue volume , partially offset by an improved gross profit rate . the gross profit rate increased 30 basis points due to lower employee-related costs coupled with improved product mix , as a greater proportion of the segment revenue came from outcome-based services with higher margins . the science , engineering & technology gross profit declined as lower revenue volume was partially offset by a higher gross profit rate . the gross profit rate increased 50 basis points due to lower employee-related costs , partially offset by specialty and customer mix . gross profit for the education segment declined as a result of lower revenue volume , combined with a lower gross profit rate . the education gross profit rate decreased 130 basis points due to increased pricing pressures , partially offset by lower employee-related costs . the outsourcing & consulting gross profit declined on lower revenue volume , partially offset by an improved gross profit rate . the outsourcing & consulting gross profit rate increased 60 basis points due to improved customer mix in the rpo product , coupled with lower employee-related costs in the ppo product . international gross profit declined as a result of lower revenue volume and a decline in the gross profit rate . the international gross profit rate decreased primarily due to lower permanent placement revenue . 2019 vs. 2018 gross profit for the professional & industrial segment declined as the result of lower revenue volume , partially offset by an improved gross profit rate . the gross profit rate increased 20 basis points due to customer and specialty mix . the science , engineering & technology gross profit increased as the result of higher revenue volume from the gta and nextgen acquisitions mentioned previously , combined with a higher gross profit rate . the gross profit rate increased 150 basis points due primarily to the impact of these acquisitions coupled with improved specialty mix . 31 gross profit for the education segment increased as a result of higher revenue volume , partially offset by a lower gross profit rate . the education gross profit rate decreased 50 basis points due to pricing pressures . the outsourcing & consulting gross profit decreased as a result of a decline in the gross profit rate . the outsourcing & consulting gross profit rate decreased 50 basis points due primarily to the reduction in our gross profit rate in our rpo product as a result of customer mix within that product . international gross profit declined as a result of lower revenue volume and negative currency effects . the international gross profit rate for 2019 was flat against 2018 . 32 operating results by segment ( continued ) ( dollars in millions ) replace_table_token_5_th 2020 vs. 2019 total sg & a expenses in professional & industrial decreased due primarily to lower salaries and related costs due to cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . in addition , professional & industrial took restructuring actions in both 2020 and 2019 , which reduced salaries and related costs and facilities expenses . included in total sg & a expenses for 2020 and 2019 are the costs of those restructuring efforts of $ 6.0 million and $ 5.1 million , respectively , representing primarily employee severance costs . total sg & a expenses in science , engineering & technology decreased due primarily to cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . total sg & a expenses in education decreased due primarily to lower salaries and related costs resulting from the cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . these decreases were partially offset by the impact of the acquisition of insight that took place in the first quarter of 2020. total sg & a expenses in outsourcing & consulting decreased due primarily to lower salaries and related expenses resulting from cost management actions and initiatives taken to help mitigate the lower revenue volume

liquidity we expect to meet our ongoing short-term and long-term cash requirements principally through cash generated from operations , available cash and equivalents , securitization of customer receivables and committed unused credit facilities . additional funding sources could include asset-based lending or additional bank facilities . to meet expected future cash requirements related to our nonqualified retirement plan , we may utilize proceeds from company-owned life insurance policies . during 2020 , cash generated from operations will continue to be supplemented by recent enactment of laws providing covid-19 relief , most notably the coronavirus aid , relief , and economic security act which allows for the deferral of payments of the company 's u.s. social security taxes . such deferrals are required to be repaid in 2021 and 2022. we utilize intercompany loans , dividends , capital contributions and redemptions to effectively manage our cash on a global basis . we periodically review our foreign subsidiaries ' cash balances and projected cash needs . as part of those reviews , we may identify cash that we feel should be repatriated to optimize the company 's overall capital structure . as of the 2020 year end , these reviews have not resulted in any specific plans to repatriate a majority of our international cash balances . we expect much of our international cash will be needed to fund working capital growth in our local operations as working capital needs , primarily trade accounts receivable , increase during periods of growth . a cash pooling arrangement ( the “ cash pool ” ) is available to fund general corporate needs internationally . the cash pool is a set of cash accounts maintained with a single bank 38 that must , as a whole , maintain at least a zero balance ; individual accounts may be positive or negative . this allows countries with excess cash to invest and countries with cash needs to utilize the excess cash . at year-end 2020 , we had $ 200.0 million of available capacity on our $ 200.0 million revolving credit facility and $ 97.0 million of available capacity on our $ 150.0 million securitization facility .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity we expect to meet our ongoing short-term and long-term cash requirements principally through cash generated from operations , available cash and equivalents , securitization of customer receivables and committed unused credit facilities . additional funding sources could include asset-based lending or additional bank facilities . to meet expected future cash requirements related to our nonqualified retirement plan , we may utilize proceeds from company-owned life insurance policies . during 2020 , cash generated from operations will continue to be supplemented by recent enactment of laws providing covid-19 relief , most notably the coronavirus aid , relief , and economic security act which allows for the deferral of payments of the company 's u.s. social security taxes . such deferrals are required to be repaid in 2021 and 2022. we utilize intercompany loans , dividends , capital contributions and redemptions to effectively manage our cash on a global basis . we periodically review our foreign subsidiaries ' cash balances and projected cash needs . as part of those reviews , we may identify cash that we feel should be repatriated to optimize the company 's overall capital structure . as of the 2020 year end , these reviews have not resulted in any specific plans to repatriate a majority of our international cash balances . we expect much of our international cash will be needed to fund working capital growth in our local operations as working capital needs , primarily trade accounts receivable , increase during periods of growth . a cash pooling arrangement ( the “ cash pool ” ) is available to fund general corporate needs internationally . the cash pool is a set of cash accounts maintained with a single bank 38 that must , as a whole , maintain at least a zero balance ; individual accounts may be positive or negative . this allows countries with excess cash to invest and countries with cash needs to utilize the excess cash . at year-end 2020 , we had $ 200.0 million of available capacity on our $ 200.0 million revolving credit facility and $ 97.0 million of available capacity on our $ 150.0 million securitization facility .
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 Suspicious Activity Report : customers on a global basis international – delivers staffing and direct-hire services in fifteen countries in europe , as well as mexico in addition , we provide staffing services to customers in the asia-pacific region through persolkelly pte . ltd. , our joint venture with persol asia pacific pte . ltd , a wholly owned subsidiary of persol holdings , a leading provider of hr solutions in japan . we earn revenues from customers that procure the services of our temporary employees on a time and materials basis , that use us to recruit permanent employees , and that rely on our talent advisory and outsourcing services . our working capital requirements are primarily generated from temporary employee payroll and customer accounts receivable . the nature of our business is such that trade accounts receivable are our most significant asset . average days sales outstanding varies within and outside the u.s. and was 64 days on a global basis as of the end of 2020 and 58 days as of the end of 2019. since receipts from customers generally lag temporary employee payroll , working capital requirements increase substantially in periods of growth and decline in periods of economic contraction . our perspective short term while far from certain , the impacts of covid-19 on the global economy , the talent solutions industry , our customers and our talent have become more clear since the beginning of the pandemic . year-over-year revenue declines have been substantial and recent trends have pointed to a gradual recovery in demand . in response to the crisis , in april 2020 we took a series of proactive actions . these actions were designed to reduce spending , minimize layoffs , and bolster the strength and flexibility of kelly 's finances . these actions included : a 10 % pay cut for full-time salaried employees in the u.s. , puerto rico and canada , in addition to certain actions in europe and asia-pacific ; substantially reduced ceo compensation and reduced compensation of 10 % or more for senior leaders ; temporary furloughing and or redeployment of some employees until business conditions improve ; suspension of the company match to certain retirement accounts in the u.s. and puerto rico ; reduction of discretionary expenses and projects , including capital expenditures ; and a hiring freeze with the exception of critical revenue-generating positions . the actions have generated substantial cost savings and have allowed us the time necessary to assess the variety of impacts the crisis has had on our business . these initial actions were intentionally broad in scope and as we have moved forward our actions are becoming more targeted to the areas of business where demand declines have been more significant and persistent . actions such as the 10 % pay cut , compensation adjustments for senior leaders and temporary furloughs were ended early in the fourth quarter of 2020. the suspension of the company match to retirement accounts ended in january 2021 and others such as reductions in discretionary spending , capital expenditures and carefully managing staffing levels in non-revenue generating positions will continue . in addition , we benefited from cares act provisions allowing deferral of employer social security tax payments . in the fourth quarter of 2020 , management reduced staffing levels to align with expected revenue levels and incurred restructuring charges of $ 4.4 million for severance and related benefits to be paid to impacted employees , and are included in our fourth quarter results . given the level of uncertainty surrounding the duration of the covid-19 crisis , kelly 's board also voted to suspend the quarterly dividend effective may , 2020 until conditions improve and continues to assess future actions with respect to our dividend policy . the impact of the pandemic began in march 2020 with the limitations on public life in the u.s. and the european markets we serve and continued through the end of 2020 as the effect of the pandemic response slowed global economic activity . we do expect that there will continue to be a material decline in our year-over-year revenues through the first quarter of 2021 as 23 demand for our services gradually recovers from the economic slowdown and the effects of customer and talent concerns related to operating safely during a pandemic . the impact on the revenues of each segment will vary given the differences in pandemic-related measures enacted in each geography , the customer industries served and the skill sets of the talent provided to our customers and their ability to work remotely . we currently expect a gradual return to pre-crisis levels of customer demand , however , the pace of such a return may be delayed by repeated cycles of increased economic activity and subsequent disruption caused by a resurgence in infection leading to additional containment measures . in the first quarter of 2021 , while our cost reduction efforts are expected to reduce year-over-year expenses , they will not be enough to completely offset declines in revenue and gross profit . as a result , we expect our first quarter 2021 earnings to decline year-over-year . for the full year of 2021 , we expect that our revenue will reflect a continued gradual improvement in demand and result in improvements in year-over-year gross profit and earnings from operations . in addition , negative market reaction to the covid-19 crisis in march 2020 , including declines in our common stock price , caused our market capitalization to decline significantly . this triggered an interim goodwill impairment test and resulted in a $ 147.7 million non-cash goodwill impairment charge in the first quarter of 2020. moving forward while the severity of the economic impacts and their duration can not be precisely predicted , we believe that the mid-term impacts on how people view , find and conduct work will continue to align with our strategic path . story_separator_special_tag 2019 vs. 2018 professional & industrial revenue from services decreased as a result of lower staffing revenues . this decrease was due to the disruption resulting from the restructure of the u.s. branch-based staffing in the first quarter of 2019 and slower achievement of the related benefits . the reduction in staffing revenue was partially offset by increases in our kellyconnect and outcome-based services revenues as a result of program expansions and new customer contracts . science , engineering & technology revenue from services increased due to higher staffing services revenue as a result of the acquisitions of global technology associates and nextgen in the first quarter of 2019. revenues also increased in our outcome-based services due to both adding new customers and existing customer program expansions . education revenue from services increased as a result of continued sales growth from new contracts with additional school districts coupled with year-over-year revenue increases in existing school districts . 29 outsourcing & consulting revenue from services was flat year over year . revenue increases in our msp product were offset by decreases in our ppo and rpo products . international revenue decreased 7.3 % on a reported basis and 3.4 % on a cc basis . the decline was primarily due to a decrease in hours volume reflecting softening market conditions in europe , particularly france and germany . these decreases were partially offset by increased revenue in russia , due to higher hours volume . 30 operating results by segment ( continued ) ( dollars in millions ) replace_table_token_4_th 2020 vs. 2019 gross profit for the professional & industrial segment declined as the result of lower revenue volume , partially offset by an improved gross profit rate . the gross profit rate increased 30 basis points due to lower employee-related costs coupled with improved product mix , as a greater proportion of the segment revenue came from outcome-based services with higher margins . the science , engineering & technology gross profit declined as lower revenue volume was partially offset by a higher gross profit rate . the gross profit rate increased 50 basis points due to lower employee-related costs , partially offset by specialty and customer mix . gross profit for the education segment declined as a result of lower revenue volume , combined with a lower gross profit rate . the education gross profit rate decreased 130 basis points due to increased pricing pressures , partially offset by lower employee-related costs . the outsourcing & consulting gross profit declined on lower revenue volume , partially offset by an improved gross profit rate . the outsourcing & consulting gross profit rate increased 60 basis points due to improved customer mix in the rpo product , coupled with lower employee-related costs in the ppo product . international gross profit declined as a result of lower revenue volume and a decline in the gross profit rate . the international gross profit rate decreased primarily due to lower permanent placement revenue . 2019 vs. 2018 gross profit for the professional & industrial segment declined as the result of lower revenue volume , partially offset by an improved gross profit rate . the gross profit rate increased 20 basis points due to customer and specialty mix . the science , engineering & technology gross profit increased as the result of higher revenue volume from the gta and nextgen acquisitions mentioned previously , combined with a higher gross profit rate . the gross profit rate increased 150 basis points due primarily to the impact of these acquisitions coupled with improved specialty mix . 31 gross profit for the education segment increased as a result of higher revenue volume , partially offset by a lower gross profit rate . the education gross profit rate decreased 50 basis points due to pricing pressures . the outsourcing & consulting gross profit decreased as a result of a decline in the gross profit rate . the outsourcing & consulting gross profit rate decreased 50 basis points due primarily to the reduction in our gross profit rate in our rpo product as a result of customer mix within that product . international gross profit declined as a result of lower revenue volume and negative currency effects . the international gross profit rate for 2019 was flat against 2018 . 32 operating results by segment ( continued ) ( dollars in millions ) replace_table_token_5_th 2020 vs. 2019 total sg & a expenses in professional & industrial decreased due primarily to lower salaries and related costs due to cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . in addition , professional & industrial took restructuring actions in both 2020 and 2019 , which reduced salaries and related costs and facilities expenses . included in total sg & a expenses for 2020 and 2019 are the costs of those restructuring efforts of $ 6.0 million and $ 5.1 million , respectively , representing primarily employee severance costs . total sg & a expenses in science , engineering & technology decreased due primarily to cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . total sg & a expenses in education decreased due primarily to lower salaries and related costs resulting from the cost management actions and initiatives taken to help mitigate the lower revenue volume as a result of the covid-19 disruption . the decreased revenue volume also resulted in lower performance-based compensation . these decreases were partially offset by the impact of the acquisition of insight that took place in the first quarter of 2020. total sg & a expenses in outsourcing & consulting decreased due primarily to lower salaries and related expenses resulting from cost management actions and initiatives taken to help mitigate the lower revenue volume

