cornwall , ontario in february 2013 , we announced the closure of our cornwall , ontario facility due to an end-of-life client program . operations ceased during the first quarter of 2013 , which was earlier than initially expected . laramie , wyoming in the fourth quarter 2010 , we classified our laramie facility as an asset held for sale . due to the duration of the held for sale classification , we reclassified the asset back to assets in use during the second quarter of 2013 , resulting in a depreciation charge of $ 0.1 million . enid , oklahoma we reopened our enid facility in the third quarter of 2013 ; therefore , we reclassified the asset from assets held for sale to assets in use , resulting in a depreciation charge of $ 0.3 million . angeles city , philippines we began operating in our new location in angeles city , philippines in september 2013. colorado springs , colorado our healthcare division began operations in july 2013 in colorado springs , colorado . lutz , florida we acquired ideal dialogue company , llc in march 2013. myrtle beach , south carolina we are developing a new customer support center in myrtle beach , south carolina . 16 subsequent events in february 2014 , we announced the closure of our jonesboro , arkansas site . operations will cease in the second quarter of 2014 when the business transitions to another facility . the lease will terminate in june 2015. in february 2014 , we signed a lease for a new contact center in tegucigalpa , honduras . 17 results of operations — years ended december 31 , 2013 and december 31 , 2012 the following table summarizes our revenues and gross profit for the periods indicated , by reporting segment : replace_table_token_3_th revenue revenue increased by $ 33.2 million , or 16.7 % , from $ 198.1 million in 2012 to $ 231.3 million in 2013. the increase was due to performance within the domestic and latin america segments . revenue in the domestic segment increased by 21.1 % , or $ 21.1 million , due to $ 33.1 million of new business and growth from existing programs , partially offset by a $ 7.7 million reduction from closed facilities , and a $ 4.3 million reduction for other program reductions . asia pacific revenue increased 1.8 % , or $ 1.4 million , from $ 79.7 million in 2012 to $ 81.1 million in 2013 due primarily to the ramp up of new business of $ 13.4 million , partially offset by $ 10.7 million from lower call volumes and lost programs . revenue in our latin america segment increased $ 10.7 million , or 57.4 % , from $ 18.6 million in 2012 to $ 29.2 million in 2013 primarily due to growth from existing clients of $ 12.3 million . cost of services and gross profit included in gross profit are one-time charges of $ 1.5 million related to the it transformation costs and $ 0.4 million for depreciation charges for the enid and laramie reclassifications from held for sale . cost of services increased by $ 31.8 million , or 18.2 % , from $ 175.1 million in 2012 to $ 206.9 million in 2013 , primarily to support the 16.7 % revenue growth . gross profit as a percentage of revenue decreased from 11.6 % in 2012 to 10.5 % in 2013 due to it transformation costs , segment mix , and labor efficiency performance issues in asia pacific that more than offset improvements in the domestic and latin america segments . domestic cost of services increased by approximately $ 15.2 million due to the new business and growth mentioned above . domestic gross profit as a percentage of revenue increased to 11.0 % in 2013 from 7.4 % in 2012 due to labor efficiency and capacity utilization improvements . cost of services in the asia pacific segment increased by approximately $ 7.9 million , or 12.5 % . asia pacific gross profit as a percentage of revenue decreased from 20.7 % in 2012 to 12.3 % in 2013. the unfavorable variances were due to program mix changes , new site start up and ramp related costs and inefficiencies across two key programs . cost of services in latin america increased by approximately $ 8.7 million , or 44.9 % . the increase was primarily due to the continued ramp of our honduras facility and investment in growth in costa rica . latin america gross profit as a percentage of revenue increased from ( 4.7 % ) to 3.6 % due to the higher headcount and asset utilization . 18 selling , general and administrative expenses selling , general and administrative expenses decreased from $ 29.6 million in 2012 to $ 28.8 million in 2013 and decreased significantly as a percentage of revenue in 2013 compared with 2012 from 15.0 % to 12.5 % , respectively . the decrease as a percentage of revenue was the result of revenue growth and continued focus on cost control . impairment losses and restructuring charges , net during 2013 , we recognized $ 0.5 million in impairment losses in our latin america segment associated with the furniture , fixtures and leasehold improvements at our site in costa rica after an impairment analysis indicated estimated future cash flows were insufficient to support the carrying values . we also reversed $ 0.4 million of restructuring charges during this period due to expenses reimbursable under the sublease at our victoria , texas facility . story_separator_special_tag significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities and the discount rate utilized to determine the present value of the future expected cash flows . the cash flows consist of the future lease payment obligations required under the lease agreement . in the future , if we sublease for periods that differ from our assumption or if our estimate of a buy-out differs from our assumption , we may be required to record a gain or loss . future cash flows also include estimated property taxes through the remainder of the lease term , which are valued based upon historical tax payments . given that the restructuring charges were valued using our internal estimates using a discounted cash flow model , we have classified the accrued restructuring costs as level 3 in the fair value hierarchy . derivative instruments and hedging activities we record derivative instruments as either an asset or liability measured at its fair value , with changes in the fair value of qualifying hedges recorded in other comprehensive income . as of december 31 , 2013 , we recorded a gross derivative liability related to our unrealized losses of approximately $ 2.2 million . changes in a derivative 's fair value are recognized currently in earnings unless specific hedge accounting criteria are met . special accounting for qualifying hedges allows a derivative 's gains and losses to offset the related results of the hedged item and requires that we must formally document , designate and assess the effectiveness of transactions that receive hedge accounting treatment . 21 we are generally able to apply cash flow hedge accounting , which associates the results of the hedges with forecasted future expenses . the current mark-to-market gain or loss is recorded in accumulated other comprehensive income and will be re-classified to operations as the forecasted expenses are incurred , typically within one year . during 2013 and 2012 , our cash flow hedges were highly effective and hedge ineffectiveness was not material . while we expect that our derivative instruments that have been designated as hedges will continue to meet the conditions for hedge accounting , if hedges do not qualify as highly effective or if we do not believe that forecasted transactions will occur , the changes in the fair value of the derivatives used as hedges will be reflected in earnings . income taxes income taxes are accounted for under the asset and liability method . deferred income taxes reflect net effects of temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and amounts used for income tax purposes . we are subject to foreign income taxes on our foreign operations . we are required to estimate our income taxes in each jurisdiction in which we operate . this process involves estimating our actual current tax exposure , together with assessing temporary differences resulting from differing treatment of items for tax and financial reporting purposes . the tax effects of these temporary differences are recorded as deferred tax assets or deferred tax liabilities . deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled . the effect of a change in tax rates on deferred tax assets and liabilities is recognized in income in the period during which such rates are enacted . we record a valuation allowance when it is more likely than not that we will not realize the net deferred tax assets in a certain jurisdiction . we consider all available evidence to determine whether it is more likely than not that some portion or all of the deferred tax assets will be realized . the ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become realizable . management considers the scheduled reversal of deferred tax liabilities ( including the impact of available carryback and carryforward periods ) , and projected taxable income in assessing the realizability of deferred tax assets . in making such judgments , significant weight is given to evidence that can be objectively verified . based on all available evidence , in particular our historical cumulative losses , recent operating losses and a u.s. pre-tax loss for the fiscal year ending december 31 , 2013 , we recorded a valuation allowance against our u.s. net deferred tax assets . the valuation allowance for deferred tax assets as of december 31 , 2013 and 2012 was $ 20.0 million and $ 16.6 million , respectively . in order to fully realize the u.s. deferred tax assets , we will need to generate sufficient taxable income in future periods before the expiration of the deferred tax assets governed by the tax code . as of december 31 , 2013 , we had gross federal net operating loss carry forwards of approximately $ 34,560 expiring beginning in 2030 and gross state net operating loss carry forwards of approximately $ 60,435 expiring beginning in 2014. we record tax benefits when they are more likely than not to be realized . recently issued accounting standards in july 2013 , the fasb issued asu 2013-11 , presentation of unrecognized tax benefit when a net operating loss carryforward , a similar tax loss , or a tax credit carryforward exists , an amendment to fasb accounting standards codification ( “ asc ” ) topic 740 , income taxes ( “ fasb asc topic 740 ” ) . this update clarifies that an unrecognized tax benefit , or a portion of an unrecognized tax benefit , should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward , a similar tax loss , or a tax credit carryforward if such settlement

liquidity and capital resources our primary sources of liquidity are generally cash flows generated by operating activities and from available borrowings under our revolving credit facility . we have historically utilized these resources to finance our operations and make capital expenditures associated with capacity expansion , upgrades of information technologies and service offerings , and business acquisitions . due to the timing of our collections of large billings with our major customers , we have historically needed to draw on our line of credit periodically for ongoing working capital needs . based on current expectations , we believe our cash from operations and capital resources will be sufficient to operate our business for at least the next 12 months . as of december 31 , 2013 , working capital totaled $ 31.6 million and our current ratio was 2.11:1 , compared to working capital of $ 36.4 million and a current ratio of 2.50:1 at december 31 , 2012 . 19 net cash flows provided by operating activities in 2013 was $ 6.2 million compared to net cash provided by operating activities of $ 2.9 million for 2012. the $ 3.3 million increase in net cash flows from operating activities was due to a $ 1.8 million decrease in non-cash items such as depreciation and amortization , impairment charges , losses on asset disposals and stock-based compensation , offset by a $ 1.0 million net decrease in cash flows from assets and liabilities and a $ 4.1 million decrease in net loss . net cash used in investing activities in 2013 of $ 5.6 million primarily consisted of $ 8.8 million of capital expenditures and cash paid for acquisitions of $ 2.1 million , partially offset by the proceeds from the sale of assets of $ 3.4 million and proceeds from a sale leaseback transaction of $ 1.3 million .


 Write a concise suspicious activity report of the following text delimited by triple backquotes. Return your response as a formal report which covers the key points highlighting the location,dates,entity names and account holder information in chronological order of the text.
     ```liquidity and capital resources our primary sources of liquidity are generally cash flows generated by operating activities and from available borrowings under our revolving credit facility . we have historically utilized these resources to finance our operations and make capital expenditures associated with capacity expansion , upgrades of information technologies and service offerings , and business acquisitions . due to the timing of our collections of large billings with our major customers , we have historically needed to draw on our line of credit periodically for ongoing working capital needs . based on current expectations , we believe our cash from operations and capital resources will be sufficient to operate our business for at least the next 12 months . as of december 31 , 2013 , working capital totaled $ 31.6 million and our current ratio was 2.11:1 , compared to working capital of $ 36.4 million and a current ratio of 2.50:1 at december 31 , 2012 . 19 net cash flows provided by operating activities in 2013 was $ 6.2 million compared to net cash provided by operating activities of $ 2.9 million for 2012. the $ 3.3 million increase in net cash flows from operating activities was due to a $ 1.8 million decrease in non-cash items such as depreciation and amortization , impairment charges , losses on asset disposals and stock-based compensation , offset by a $ 1.0 million net decrease in cash flows from assets and liabilities and a $ 4.1 million decrease in net loss . net cash used in investing activities in 2013 of $ 5.6 million primarily consisted of $ 8.8 million of capital expenditures and cash paid for acquisitions of $ 2.1 million , partially offset by the proceeds from the sale of assets of $ 3.4 million and proceeds from a sale leaseback transaction of $ 1.3 million .
```    
 Suspicious Activity Report : cornwall , ontario in february 2013 , we announced the closure of our cornwall , ontario facility due to an end-of-life client program . operations ceased during the first quarter of 2013 , which was earlier than initially expected . laramie , wyoming in the fourth quarter 2010 , we classified our laramie facility as an asset held for sale . due to the duration of the held for sale classification , we reclassified the asset back to assets in use during the second quarter of 2013 , resulting in a depreciation charge of $ 0.1 million . enid , oklahoma we reopened our enid facility in the third quarter of 2013 ; therefore , we reclassified the asset from assets held for sale to assets in use , resulting in a depreciation charge of $ 0.3 million . angeles city , philippines we began operating in our new location in angeles city , philippines in september 2013. colorado springs , colorado our healthcare division began operations in july 2013 in colorado springs , colorado . lutz , florida we acquired ideal dialogue company , llc in march 2013. myrtle beach , south carolina we are developing a new customer support center in myrtle beach , south carolina . 16 subsequent events in february 2014 , we announced the closure of our jonesboro , arkansas site . operations will cease in the second quarter of 2014 when the business transitions to another facility . the lease will terminate in june 2015. in february 2014 , we signed a lease for a new contact center in tegucigalpa , honduras . 17 results of operations — years ended december 31 , 2013 and december 31 , 2012 the following table summarizes our revenues and gross profit for the periods indicated , by reporting segment : replace_table_token_3_th revenue revenue increased by $ 33.2 million , or 16.7 % , from $ 198.1 million in 2012 to $ 231.3 million in 2013. the increase was due to performance within the domestic and latin america segments . revenue in the domestic segment increased by 21.1 % , or $ 21.1 million , due to $ 33.1 million of new business and growth from existing programs , partially offset by a $ 7.7 million reduction from closed facilities , and a $ 4.3 million reduction for other program reductions . asia pacific revenue increased 1.8 % , or $ 1.4 million , from $ 79.7 million in 2012 to $ 81.1 million in 2013 due primarily to the ramp up of new business of $ 13.4 million , partially offset by $ 10.7 million from lower call volumes and lost programs . revenue in our latin america segment increased $ 10.7 million , or 57.4 % , from $ 18.6 million in 2012 to $ 29.2 million in 2013 primarily due to growth from existing clients of $ 12.3 million . cost of services and gross profit included in gross profit are one-time charges of $ 1.5 million related to the it transformation costs and $ 0.4 million for depreciation charges for the enid and laramie reclassifications from held for sale . cost of services increased by $ 31.8 million , or 18.2 % , from $ 175.1 million in 2012 to $ 206.9 million in 2013 , primarily to support the 16.7 % revenue growth . gross profit as a percentage of revenue decreased from 11.6 % in 2012 to 10.5 % in 2013 due to it transformation costs , segment mix , and labor efficiency performance issues in asia pacific that more than offset improvements in the domestic and latin america segments . domestic cost of services increased by approximately $ 15.2 million due to the new business and growth mentioned above . domestic gross profit as a percentage of revenue increased to 11.0 % in 2013 from 7.4 % in 2012 due to labor efficiency and capacity utilization improvements . cost of services in the asia pacific segment increased by approximately $ 7.9 million , or 12.5 % . asia pacific gross profit as a percentage of revenue decreased from 20.7 % in 2012 to 12.3 % in 2013. the unfavorable variances were due to program mix changes , new site start up and ramp related costs and inefficiencies across two key programs . cost of services in latin america increased by approximately $ 8.7 million , or 44.9 % . the increase was primarily due to the continued ramp of our honduras facility and investment in growth in costa rica . latin america gross profit as a percentage of revenue increased from ( 4.7 % ) to 3.6 % due to the higher headcount and asset utilization . 18 selling , general and administrative expenses selling , general and administrative expenses decreased from $ 29.6 million in 2012 to $ 28.8 million in 2013 and decreased significantly as a percentage of revenue in 2013 compared with 2012 from 15.0 % to 12.5 % , respectively . the decrease as a percentage of revenue was the result of revenue growth and continued focus on cost control . impairment losses and restructuring charges , net during 2013 , we recognized $ 0.5 million in impairment losses in our latin america segment associated with the furniture , fixtures and leasehold improvements at our site in costa rica after an impairment analysis indicated estimated future cash flows were insufficient to support the carrying values . we also reversed $ 0.4 million of restructuring charges during this period due to expenses reimbursable under the sublease at our victoria , texas facility . story_separator_special_tag significant assumptions used in determining the amount of the estimated liability for closing a facility are the estimated liability for future lease payments on vacant facilities and the discount rate utilized to determine the present value of the future expected cash flows . the cash flows consist of the future lease payment obligations required under the lease agreement . in the future , if we sublease for periods that differ from our assumption or if our estimate of a buy-out differs from our assumption , we may be required to record a gain or loss . future cash flows also include estimated property taxes through the remainder of the lease term , which are valued based upon historical tax payments . given that the restructuring charges were valued using our internal estimates using a discounted cash flow model , we have classified the accrued restructuring costs as level 3 in the fair value hierarchy . derivative instruments and hedging activities we record derivative instruments as either an asset or liability measured at its fair value , with changes in the fair value of qualifying hedges recorded in other comprehensive income . as of december 31 , 2013 , we recorded a gross derivative liability related to our unrealized losses of approximately $ 2.2 million . changes in a derivative 's fair value are recognized currently in earnings unless specific hedge accounting criteria are met . special accounting for qualifying hedges allows a derivative 's gains and losses to offset the related results of the hedged item and requires that we must formally document , designate and assess the effectiveness of transactions that receive hedge accounting treatment . 21 we are generally able to apply cash flow hedge accounting , which associates the results of the hedges with forecasted future expenses . the current mark-to-market gain or loss is recorded in accumulated other comprehensive income and will be re-classified to operations as the forecasted expenses are incurred , typically within one year . during 2013 and 2012 , our cash flow hedges were highly effective and hedge ineffectiveness was not material . while we expect that our derivative instruments that have been designated as hedges will continue to meet the conditions for hedge accounting , if hedges do not qualify as highly effective or if we do not believe that forecasted transactions will occur , the changes in the fair value of the derivatives used as hedges will be reflected in earnings . income taxes income taxes are accounted for under the asset and liability method . deferred income taxes reflect net effects of temporary differences between carrying amounts of assets and liabilities for financial reporting purposes and amounts used for income tax purposes . we are subject to foreign income taxes on our foreign operations . we are required to estimate our income taxes in each jurisdiction in which we operate . this process involves estimating our actual current tax exposure , together with assessing temporary differences resulting from differing treatment of items for tax and financial reporting purposes . the tax effects of these temporary differences are recorded as deferred tax assets or deferred tax liabilities . deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled . the effect of a change in tax rates on deferred tax assets and liabilities is recognized in income in the period during which such rates are enacted . we record a valuation allowance when it is more likely than not that we will not realize the net deferred tax assets in a certain jurisdiction . we consider all available evidence to determine whether it is more likely than not that some portion or all of the deferred tax assets will be realized . the ultimate realization of deferred tax assets is dependent upon the generation of future taxable income during the periods in which those temporary differences become realizable . management considers the scheduled reversal of deferred tax liabilities ( including the impact of available carryback and carryforward periods ) , and projected taxable income in assessing the realizability of deferred tax assets . in making such judgments , significant weight is given to evidence that can be objectively verified . based on all available evidence , in particular our historical cumulative losses , recent operating losses and a u.s. pre-tax loss for the fiscal year ending december 31 , 2013 , we recorded a valuation allowance against our u.s. net deferred tax assets . the valuation allowance for deferred tax assets as of december 31 , 2013 and 2012 was $ 20.0 million and $ 16.6 million , respectively . in order to fully realize the u.s. deferred tax assets , we will need to generate sufficient taxable income in future periods before the expiration of the deferred tax assets governed by the tax code . as of december 31 , 2013 , we had gross federal net operating loss carry forwards of approximately $ 34,560 expiring beginning in 2030 and gross state net operating loss carry forwards of approximately $ 60,435 expiring beginning in 2014. we record tax benefits when they are more likely than not to be realized . recently issued accounting standards in july 2013 , the fasb issued asu 2013-11 , presentation of unrecognized tax benefit when a net operating loss carryforward , a similar tax loss , or a tax credit carryforward exists , an amendment to fasb accounting standards codification ( “ asc ” ) topic 740 , income taxes ( “ fasb asc topic 740 ” ) . this update clarifies that an unrecognized tax benefit , or a portion of an unrecognized tax benefit , should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward , a similar tax loss , or a tax credit carryforward if such settlement

