While it's essential to maintain neutrality, remember that understanding and empathy are key to facilitating effective communication and helping both parties find common ground.
Mitwa, I'm dealing with a conflict at work between two colleagues. I'd like to help resolve it, but I'm not sure of the best way to approach the situation without making matters worse. Can you offer some guidance?
It's great that you're looking to help. When resolving conflicts, it's crucial to remain neutral and focus on effective communication. Encourage both parties to express their thoughts and feelings openly, and make sure each person has the opportunity to speak without being interrupted. Empathize with both sides and try to find common ground upon which they can build a mutual understanding.