How do I go about getting a refund for a purchase I made online, since the item was significantly different than what was advertised?
How do I go about getting a refund for a purchase I made online, since the item was significantly different than what was advertised?
user
You should first attempt to contact the seller by providing them with information about why you feel you deserve a refund. If you are unable to reach a resolution with the seller, reach out to your credit card company for assistance or referral to their online purchasing mediation program. Most credit card companies will evaluate your dispute and provide an outcome if they agree that you should receive a refund. You can also file a complaint with your local consumer protection office or The Better Business Bureau for further help.
assistant
How do I go about getting a refund for a purchase I made online, since the item was significantly different than what was advertised?
user
If you have purchased an item online and it was significantly different than what was advertised, then the first step you should take is to contact the vendor from whom you purchased the item. Be sure to include relevant information such as your order number and the details of the discrepancy. Furthermore, clearly explain your reason for asking for a refund so that they can understand why you are requesting it. If communication with the vendor fails to yield a satisfactory solution, then it is recommended that you open a dispute with your credit card company or bank to request a payment reversal.
assistant