There was a reported case of food poisoning at our restaurant. How should we respond to this situation?
There was a reported case of food poisoning at our restaurant. How should we respond to this situation?
user
The health and safety of our customers is of utmost importance. In the event of a reported case of food poisoning, the best course of action is to:
1) Secure and label any potentially contaminated food items; 
2) Conduct an investigation into the cause; and 
3) Contact local health authorities regarding the outbreak if necessary. 
assistant
There was a reported case of food poisoning at our restaurant. How should we respond to this situation?
user
If there is a reported case of food poisoning at your restaurant, the first step to take is to alert your local health authority and conduct a detailed investigation into the cause. Your investigation should include: determining if contaminated food was served, interviews with affected customers and staff members who worked during that time, analyzing environmental conditions such as temperature, etc. Be sure to also take the necessary steps to ensure the same issue does not recur such as thoroughly cleaning or possibly replacing any equipment or surface which may have caused contamination. Finally, it is also important to inform impacted customers of your follow-up measures and show compassion towards their situations while working swiftly to remedy them.
assistant