Brighton Palace Pier: Hundreds overcharged £2,100 for rides - BBC News
A payment error meant the date was entered as the transaction amount, Brighton Palace Pier says.
Hundreds of people have been overcharged by more than £2,000

Hundreds of visitors to Brighton Palace Pier have been charged more than £2,000 for tickets to fairground rides due to a payment error.

Owners of the East Sussex attraction apologised and said the "serious error" was the result of an issue with payment processing firm Worldpay.

The date had been mistakenly entered as the transaction amount, it said.

Louise Norman, who was twice overcharged, said she "nearly cried" when she looked at her bank account.

Ms Norman took her sons to the pier on 13 April but the day out "turned into a nightmare" after the payment was processed this week.

Two payments of £2,104.13 have been charged to her account.

"I looked at my account this morning and nearly cried," she said. "It was very stressful and will be until I get my money back."

Anne Ackord, chief executive of the Brighton Pier Group, said the company "would like to apologise profusely to customers who have been affected by this error".

Worldpay said due to an "isolated error some customers were debited an incorrect amount on 22 June at Brighton Palace Pier".

It said it was working to refund the money as a "matter of urgency" and would cover the costs of any bank charges incurred.

"Depending on the cardholders' bank, it may take up to five days for the correction to hit their account," the company said.

"We apologise for the inconvenience this may have caused."

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