In the Twilio docs, there is an option to set the state of a conversation from active, inactive, or closed. It says "Be aware that closed Conversations do not count towards the Participant-per-Conversation limit." However, I am not sure if a closed conversation counts towards the channels per identity limit (1000 in total). Can anyone clarify this? thank you
Twilio developer evangelist here.
I checked with the team and closed conversations do not count towards the channels per identity limit.
Further, I'll work to clarify that in the docs.
Twilio Conversations - Do closed conversations count towards the channels per identity limit