To provide behavioral information generation based on textual conversations.SOLUTION: A method includes the step of storing a plurality of textual conversations. Each textual conversation of the plurality of textual conversations corresponds to a plurality of textual messages shared between a plurality of agents and a plurality of customers. The method further includes the step of retrieving a first set of textual conversations of a first time-period from the stored plurality of textual conversations. The first set of textual conversations corresponds to a first agent of the plurality of agents. Furthermore, the method includes the step of determining a first set of features of each textual message in the retrieved first set of textual conversations of the first time-period. Furthermore, the method includes the step of determining a first creativity score for the first agent based on the determined first set of features of the first set of textual conversations and the step of generating behavioral communicative information, related to the first agent based on the determined first creativity score.SELECTED DRAWING: Figure 1
BEHAVIORAL INFORMATION GENERATION BASED ON TEXTUAL CONVERSATIONS