The invention provides a dialogue robot problem processing method, device and apparatus combining RPA and AI, and relates to the technical field of artificial intelligence. The method comprises: outputting page information of an information viewing scene, receiving a viewing instruction inputted by a user, and outputting at least one to-be-processed problem corresponding to the information according to the viewing instruction. According to the method, the user can check the corresponding relation between the to-be-processed problem and the information through the information, the check mode issimple, and the check mode is enriched.
Dialogue robot problem processing method, device and apparatus combining RPA and AI