A case processing opinion input method for improving the efficiency of inputting a case processing opinion. The method comprises: allocating a target case to be processed to a target account of a specified processing person (101); if it is detected that the target case is opened, calling a speech input interface, and providing a speech input function for a terminal opening the target case (102); acquiring, via the speech input interface, speech data transmitted by the terminal (103); performing voiceprint recognition on the speech data, so as to acquire a speech voiceprint feature (104); determining whether the speech voiceprint feature is in consistent with a voiceprint feature of a processing person pre-stored in the target account (105); if not, determining that the speech data is not a processing opinion of the target case (106); and if so, determining that the speech data is a processing opinion of the target case (107);
CASE PROCESSING OPINION INPUT METHOD AND DEVICE, COMPUTER APPARATUS, AND STORAGE MEDIUM