SYSTEM AND METHOD FOR ANALYSIS OF INFORMATION TECHNOLOGY PRODUCTION SERVICE SUPPORT METRICS A method and system for analysis of information technology production service support metrics is disclosed. The method includes receiving a plurality of metrics of an IT service management system and obtaining a causal loop diagram for the IT service management system. Subsequently, determining one or more deviant metrics from the plurality of metrics and obtaining associated CLD variable. Further, determining first set of metrics that affect the deviant metric and second set of metrics that may get affected. Subsequently, iteratively performing factor analysis on first set of metrics and second set of metrics to determine cogent factor for the deviation in the deviant metrics. 2975913vl +-Appknflmflrft Tauwrorin - Prubnti (2 sotkenex i~*8Sc~nme roje ADIntiSt Km*btiv m~tcP AvsugIrkt Eip~r~l Rogru 7-¶ 1 >4 SkA Vumncj2+ ttefhiy ad-u ak, Frequecy> Fwq-y FIG, 3 .300
SYSTEM AND METHOD FOR ANALYSIS OF INFORMATION TECHNOLOGY PRODUCTION SERVICE SUPPORT METRICS