A customer service violation quality inspection method and apparatus, a computer device, and a storage medium, relating to the technical field of artificial intelligence. The method comprises: encoding, by means of a bidirectional RNN, customer service dialogue text to be inspected, so as to obtain a basic vector of said text; inputting the basic vector into a first linear classifier to determine whether a violation is present in said text; if yes, inputting the basic vector into a second linear classifier to predict the category of the violation of said text as a violation category; respectively performing word-level interaction and sentence-level interaction on said text and a feature vector of the violation category according to an attention mechanism, so as to obtain feature distinguishing vectors; merging the basic vector and the feature distinguishing vectors into a final vector; and inputting the final vector into a third linear classifier to predict a violation situation of said text.
CUSTOMER SERVICE VIOLATION QUALITY INSPECTION METHOD AND APPARATUS, COMPUTER DEVICE, AND STORAGE MEDIUM