Disclosed in the present application are an intelligent remote assistance method, which is applied in the technical field of intelligent devices and is used to solve the problem of how to actively initiate a remote assistance request for a user. The method provided in the present application comprises: acquiring user behavior information collected by a sensor; vectorizing the user behavior information to obtain various target behavior vectors; calculating the similarity between each target vector and each preset remote assistance wake-up vector to obtain various similarity values, the remote assistance wake-up vectors being pre-generated as samples according to collected behavior information when multiple users require assistance; for each target behavior vector, determining whether the maximum similarity value corresponding to each target behavior vector exceeds a preset threshold; and if there is at least one maximum similarity value corresponding to each target vector that exceeds the preset threshold, initiating a remote assistance request. Further provided in the present application are an intelligent remote assistance apparatus, a computer device and a storage medium.
INTELLIGENT REMOTE ASSISTANCE METHOD AND APPARATUS, COMPUTER DEVICE AND STORAGE MEDIUM