A device for training a cognitive model to provide a new answer to a new question associated with an issue, the device including one or more processors that receive issue resolution information based upon which the cognitive model will be trained, the issue resolution information including an item of issue resolution information that describes an issue and a resolution corresponding to the issue, analyze domain hierarchy information, associated with a plurality of domain hierarchies, and the item of issue resolution information, automatically determine, based on analyzing the domain hierarchy information and the item of issue resolution information, that the item of issue resolution is to be assigned to a particular domain hierarchy, the particular domain hierarchy being one of the plurality of domain hierarchies and associated with a domain that includes a category to which the issue corresponds, automatically assign the item of issue resolution information to the particular domain hierarchy based on automatically determining that the item of issue resolution is to be assigned to the particular domain hierarchy, the assigned item of issue resolution information provided to a first user via a first user device for reviewing and/or modifying the particular domain hierarchy, analyze, using a paraphrasing technique, the assigned item of issue resolution information including the reviewed and/or modified particular domain hierarchy, automatically generate, based upon analyzing the assigned item of issue resolution information, a set of questions and an answer for inclusion in the item of issue resolution information, the assigned item of issue resolution information provided to a second user via a second user device for modifying and/or removing one or more of the set of questions and the answer, the second user selected based upon the second user identified as having expertise associated with the particular domain hierarchy, the second user different from the first user, approve the set of questions and the answer corresponding to the item of issue resolution information, the approving of the set of questions and the answer based on input provided by a third user via a third user device, the third user different from the first user and the second user, generate, based on approving the set of questions and the answer, a set of question/answer (QA) pairs for the set of questions and the answer, each QA pair, of the set of QA pairs, associated with a question, of the set of questions, and the answer, create a data corpus including the set of QA pairs, provide the data corpus to cause the cognitive model to be trained based upon a portion of the data corpus, and receive the new question and generate, based upon the trained cognitive model, the new answer. Cu E _n a) 0 ' 0)- d Ia CD Cu> Cu C n~ CO n Q)(D(D q i!L ?L 0)>a
PROCESSING DATA FOR USE IN A COGNITIVE INSIGHTS PLATFORM