The embodiment of the invention discloses a RPA and AI combined foreground visitor shunting method, apparatus and device and a storage medium and relates to the field of artificial intelligence, and the method comprises the following steps: by acquiring face information of a visited user, determining the user identity of the visited user according to the face information, and providing a corresponding visited page for the visited user; according to the received visit request triggered by the visit user on the visit page, determining the reception user, and sending the reception information tothe reception user, so that automatic shunting of the visit user is realized, and the shunting pressure of the foreground is relieved.
RPA and AI combined foreground visitor shunting method, apparatus and device, and storage medium