['DRAFT', 'Complaint', 'Classification', 'Considerations', 'any', 'written,', 'electronic,', 'or', 'oral', 'communication', 'that', 'alleges', 'deficiencies', 'related', 'to', 'the', 'identity,', 'quality,', 'durability,', 'reliability,', 'safety,', 'effectiveness,', 'or', 'performance', 'of', 'a', 'device', 'after', 'it', 'is', 'released', 'for', 'distribution', 'in', 'this', 'context,', 'deficiency', 'means', 'any', 'indication', 'of', 'the', 'failure', 'of', 'a', 'device,', 'its', 'packaging,', 'or', 'its', 'labeling', 'to', 'meet', 'customer', 'or', 'user', 'expectations', 'for', 'quality;', 'or', 'any', 'indication', 'of', 'the', 'failure', 'of', 'a', 'device,', 'its', 'packaging,', 'or', 'its', 'labeling', 'to', 'meet', 'performance', 'specifications', 'note', 'use', 'of', 'the', 'word', 'alleges,', 'which', 'means', 'the', 'deficiency', 'does', 'not', 'have', 'to', 'be', 'substantiated', 'to', 'be', 'considered', 'a', 'complaint', 'may', 'involve', 'expression', 'of', 'dissatisfaction,', 'unhappiness,', 'or', 'belief', 'that', 'there', 'is', 'a', 'problem', 'includes', 'alleged', 'deficiencies', 'related', 'to', 'product', 'packaging', 'includes', 'alleged', 'packaging', 'deficiencies', 'at', 'the', 'consumable', 'unit', '(pack,', 'carton)', 'level,', 'including', 'less', 'than', '20', 'cigarettes', 'in', 'pack,', 'wrong', 'cigarette', 'in', 'pack,', 'less', 'than', '10', 'packs', 'in', 'carton,', 'wrong', 'pack', 'in', 'carton,', 'damaged', 'pack/carton', 'includes', 'alleged', 'deficiencies', 'related', 'to', 'product', 'labeling', '(includes', 'advertising/POS', 'accuracy,', 'warning', 'notice', 'issues,', 'Accord', 'users', 'manual', 'and', 'videotape)', 'includes', 'alleged', 'health', 'effects', 'includes', 'alleged', 'property', 'damage', 'includes', 'complaints', 'that', 'may', 'be', 'a', 'part', 'of', 'service/replacement', 'requests', 'includes', 'product', 'misuse,', 'either', 'intentional', 'or', 'inadvertent', 'can', 'come', 'from', 'ANY', 'source:', 'consumer,', 'underage', 'person,', 'friend/relative', 'of', 'consumer,', 'telephone,', 'fax,', 'mail,', 'customer/distributor,', 'retailer,', 'credit', 'memo/returned', 'goods', 'form,', 'employee,', 'sales', 'rep,', 'service', 'rep,', 'service/repair', 'request,', 'media', 'article,', 'litigation,', 'MedWatch', 'voluntary', 'reporting', 'program,', 'FDA,', 'ete.', 'involves', 'a', 'specific', 'brand/product', 'which', 'is', 'produced/sold', 'by', 'PM', 'USA', 'may', 'mention', 'a', 'specific', 'feature', 'of', 'the', 'product', 'or', 'incident', 'that', 'occurred', 'Working', 'Document', 'for', 'Complaint', 'Classification/MSS', '09/25/98', 'LLOssorLoe']