At expense report software company, Expensify, employees keep in touch through short and sweet check-ins throughout the day — but glitchy video conference platforms failed to effectively connect Expensify's different office teams and remote workers to one another, leading to time-consuming and productivity-sapping meetings.
Lightning-fast installation, ease of use and high-quality technology led to a seamless experience for employees, and soon the whole team began using Highfive to hold their meetings.
By eliminating meeting time spent dedicated to fixing technical bugs and providing for virtual face-to-face communication, Highfive allowed Expensify employees to make full use of their check-ins, leading to boosted engagement and efficiency.
Struggling to spark real-time, long-distance conversations.
Instead of turning in paper receipts, Expensify provides a digital solution for companies to manage expenses worldwide. No matter their location, Expensify encourages their team to communicate via quick check-ins and short, stand-up meetings, preferably in person. But with their team of nearly 100 working out of o ces in Michigan, London, San Francisco and several remote locations, that wasn't always possible — so finding a suitable substitute for in-person meetings became a priority.
Expensify needed a way to enable those conversations all around the world — without lengthy delays caused by technological di culties. But several di erent experiments with communications platforms like traditional conference calls, a pricey customized audio-video system, Skype, Google Hangouts and HipChat video, all failed to meet their standards.
An approachable, intuitive, video conferencing solution.
Previously, one of the biggest problems with conferencing platforms was convincing everyone to actually use them. And when a slight delay from technological di culties meant the whole day could be thrown o , employees had been hesitant to use them. So, when it came time to introduce Highfive, the Expensify team set up one Highfive for use in a conference room. Once a handful of employees started using it, it was easy to get the rest of the company on board.
A happier, more engaged and more productive team.
Since adopting Highfive company-wide, Expensify's far-flung global team has quickly unified. Instead of watching attendee count dwindle due to connection problems at their stand-up meetings, numbers are now up. And it's not just attendance that's increasing, either — remote workers are engaging with the home office team, participating as if they were there in person. With Highfive's ease of use and reliability, the team feels more cohesive than ever before.