The principals and staff of Osprey Valley are committed to excellence in serving all customers including people with disabilities. This service will include integration, equality of opportunity and dignity.
We will ensure that our staff receive training and are familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons if they are not participating.
We will notify customers of this by posting a notice on our website and on our public notice board.
Services and or facilities include washrooms and access ramps. The notice will be made publicly available on our website and at the site of disruption.
Osprey Valley will provide accessible customer service training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.
New Staff will be trained on Accessible Customer Service within two weeks of being hired. Existing Staff will be trained by May 31st 2014.
What to do if a person with a disability is having difficulty in accessing any area of the premises.
In person with any of our client service personnel.
All feedback, including complaints, will be handled in the following manner: Access our policy and handling of the situation. Address the situation with employees and the customer providing feedback to ensure our compliance and compassion. Customers providing feedback can expect to hear back within 2 business days.
Osprey Valley will notify the public that our documents related to accessible customer service, are available upon request by posting a notice on our website and our public notice board.
Any policy, practice or procedure of Osprey Valley that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
The principals and staff of Osprey Valley are committed to excellence in serving all customers including people with disabilities.