Responsible for driving the overall performance of the District in response to customer needs thereby insuring their satisfaction with installed Hobart, Vulcan and other FEG products and promoting future products and services. Responsible for direct management of all service business functions of the District. Personally responsible for the selling of service products in the territory including equipment supplies. Extensive involvement with the Food Service and Food Retail selling organizations to promote the sale of Hobart, Vulcan and other FEG products. Develop and maintain close customer relationships with all customer types to promote service and equipment sales. Accountable for meeting service revenue growth, profitability and expense targets along with return on management investment and corporate asset management objectives.
Foster solid relationships with key customers including end users, dealers and chemical company reps to insure their satisfaction with installed Hobart, Vulcan and other FEG products and promote future products and service.
Build working relationships with Food Service and Food Retail sales representatives (internal and external) to insure the total needs for the customer are being met.
Understand the dynamics of the local service market(s) and position the District to compete effectively (e.g. competitive labor rates, promotions, etc.) be able to explain the value proposition.
Trace and improve customer satisfaction within District service through parts availability, response time, first-call completion, net promoter score/customer satisfaction, etc.
Determine facility requirement, manage facility(s), make recommendations, and negotiate new leases as required.
Responsible for ensuring, training and management of all personnel for District.
Executes policies and procedures, as applicable, relative to managing service parts inventory and all other assets in the District.
Promote Service Excellence across District.
Drive a culture of Safety and Wellness within District, ensuring proactive safe practices.
Become proficient in the ITW Tool box, ensure consistent application to continuously improve District operations.
3-5 years demonstrated proficiency in a supervisor/sales role in a service/sales related business.