Great they deal with issues about complaints....so when are they going to sort out Vodafone for their lack of coverage, they didn't hit targets set by ofcom and 90% of Norfolk can't get above 2G, although they are the strongest signal for telephone calls around here, data on the other hand is pretty much non existent outside of a couple of towns and Norwich.
"I understand your issue madam, but I believe I may be able to assist you. All you need to do is purchase this Samsung Galaxy S5 with 16GB of memory and 13MP camera, with all inclusive minutes, texts and data and free roaming to select countries for £49p/m with £50 upfront and a small delivery surcharge of £9.95 and a small incidental fee of £5 for the credit check."
"No, we do not want another contract. We just want to cancel the current one"
Personally all I want to see from Ofcom would be an announcement that they want to break up EE. I was a happy T-Mo customer and when EE was formed it seems like the worst of T-Mo and Orange's customer service was distilled into EE's replacement.
And gold-darnit I moved back to Three (from Virgin Mobile) last year (only because of Three's US-roaming deal and that VM don't do 4G).
It really should have been a lot more say 10 million that combo of orange and Tmobile Take the P--S.
It would be a lot more effective if they started to force companies to invest £X million into solving the problem or lose their licence.
Bargain! It costs a lot more than that just to make minor improvements through actual investment. I'd scale back CS even more and use a small part of the savings to pay the next fine years from now.