"the scale down customer service is the worst possible service ever. i have emailed them numerous times stating that my scale does not work. after i weigh i keep getting an error 4 cell message. the only response i have gotten is to move my scale to different areas around my house to see if the scale will work. i have done this over and over. the only phone number that i can call and actually speak to someone is the contrave phone number. they keep telling me they have contracted scale down and that they will mark my case highest priority. i have been dealing with this situation since the end of june. i have simply asked for a new scale and still no response. worst possible customer service ever!!!!!!!!"