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On 14-16 June, 2004 the John Paul II Hospital in Krakow was certified with ISO 9001:2000 by a third party certification body, Lloyd’s Register Quality Assurance.
The Quality Management System of the Hospital has been found compliant with a best practice standard in in-hospital and out-patient treatment, care, diagnosis and rehabilitation in the field of cardiology, cardiac surgery and transplantology, chest surgery, intensive care, lung diseases, neurology, infectious diseases and liver diseases in adults and children.
Total Quality Management is a management strategy implemented by top managers. It is important to strengthen the image of the hospital on the market of medical services, fulfill the rising needs of the clients – patients, and unify procedures. It was a long way to success engaging all resources, most importantly human resources. Although there are many definitions of quality, one of them deserves our attention: Quality is not all that matters but all is nothing without quality.
Quality management system unifies activities associated for instance with maintenance of medical equipment, provides control over technical infrastructure and purchases. ISO 9001:200 requires not only effective implementation and maintenance of the quality management system but also continual improvement.
Stages of the quality management system included formulation of a strategy and announcement of the project among the staff; training of the management and executive personnel, initial audit of the organisation; identification and mapping of processes specific for the hospital, documentation and implementation of the QMS and certification audit.
Each hospital and clinical ward receives regularly updated instructions. Quality records include internal audit reports, reviews of the quality management system, incompatibility reports and remedy measures.
Benefits from the ISO certification to the hospital include improvement of internal functioning, increased efficacy and effectiveness of work, high quality services, compliance with the EU quality standards, submitting and inviting tenders, improvement of patient confidence and creation of hospital image as a leader of quality.
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The passage contains 186 "t"s.
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