how many instances of o are there in:
how can modern restaurants set themselves apart in a world saturated with dining choices? a good place to start is the guest journey.
each step, from a guest’s decision to eat at your restaurant to paying their meal, should run as smoothly as the last.
that’s why lightspeed restaurant epos gives restaurateurs the tools to deliver attentive and high-quality customer service from the moment guests take a seat.
but what if you could nurture positive customer experiences right from the moment a guest decides to reserve a table from an online restaurant booking system?
what if you could tailor to walk-in guests’ needs as soon they enter your restaurant?
manage tables in real time.
following the reopening of indoor hospitality in england on the 17th may, restaurants already using opentable saw a 97% increase in seated diners compared to the same day in 2019.
in other words, if there was ever a time to invest in a more robust reservation and table planning software—it’s now.
track existing opentable reservations and make changes to new ones.
to start using the integration between opentable and lightspeed, you simply need to be signed up to both lightspeed restaurant (k series) and opentable.
when a guest makes a reservation at your restaurant via the opentable mobile or web app, that reservation becomes immediately visible in the opentable guest center.
from the guest center users can add or modify notes about the reservation. for example, if it’s someone’s birthday or a vip guest.
this flow is much the same as a reservation made directly through opentable, the only difference being that the guests make their reservation by text, phone call or some other more traditional means of restaurant reservation.
in these instances, staff manually enter the reservation into the opentable app. from there, the process is the same as outlined above.
an integration between opentable and lightspeed can also help you better manage walk-ins using the opentable guest center app.
remember when we mentioned the different ways staff can accommodate bookings using the opentable guest center?
part of the reservation process is creating a guest profile, from which your restaurants can draw valuable data like customers’ names, phone numbers and email addresses.
this data gets shared back and forth between opentable and lightspeed restaurant epos to help you get to know your guests better and tailor experiences towards them.
for example, opentable shares reservation data with lightspeed epos so that your restaurant can collate a detailed database of customer profiles.
likewise, all check data from lightspeed epos is shared with opentable, unlocking the true capabilities of the platform’s reporting engine.
identify menu favourites and engineer menus accordingly.
you’re probably well aware that table service can be a delicate process, one step out of place and things can go south very quickly.
once your guests have been seated from opentable, you can track every point in their visit from your lightspeed restaurant epos floor plan.
in the floor plan view, staff can see who is managing a table, as well as who has access to other staff members’ orders, and who doesn’t.
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managers can monitor which staff are waiting on which tables. the restriction means that staff members cannot confuse each other’s tables and make unnecessary mistakes.
time: see how long a table has been open and compare it to the average occupancy time of that table. if a table has been open longer than average, a green bar will show below it on the floor plan. if it’s been open longer than the average occupancy time, the bar will show red.
status: check where a table is in its lifecycle. status shows how many courses the table has ordered, as well as the course currently being prepared by the kitchen. this allows staff to know why they’re approaching a table, preventing unnecessary intrusion, and making the customer experience as smooth as possible.
opentable and lightspeed work in sync by mapping check data across both platforms. menu categories can be mapped from lightspeed to opentable, so when a check is updated in one, that change will be reflected in the other.
that way staff get a clear overview of service no matter what platform they’re viewing the floor plan from.
the integration between lightspeed and opentable reflects a bigger trend in hospitality as operators look to multiple channels to fill tables.
as the industry focuses on online and contactless solutions—advanced platforms that facilitate quality customer experience both online and off are quickly becoming must-haves.
interested in what we can do for you? let’s talk.
user
I counted two hundred and eighty-six "o"s in that text.
assistant