How many times can you spot the letter a in:
In our last blog, we revisited the ever-important concept of increasing productivity in your call centre. If you notice, our tips had everything to do with empowering your employees and making them feel valued. If we’ve said it once, we’ve said hundreds of times: happy employees are productive employees!
1. Let your agents be themselves.
Yes, it’s wise to have sales scripts. Naturally, you want there to be some consistency across the board. However, it’s counterproductive to ask your agents to act like robots.  Allow your team members to be themselves so that they can come across as naturally as possible on the phone. Your customers will notice…and appreciate it.
2. Encourage your phone agents to be leaders.
Each of your employees deserves to feel that he/she is more than just a cog in a wheel. Your team members should all feel empowered to make decisions for the company, knowing that each of their contributions matter. When phone agents feel like valued members of a team, they work harder for the betterment of the company overall, instead of just for their own personal gains.
3. Recognize jobs well done.
Your team members deserve recognition for their great performances. Be sure to give it to them. Few things make an employee feel more devalued than doing a great job and having it go unnoticed. A little public acknowledgement during a meeting would be nice. Perhaps, a gift card or a monetary bonus would be fitting. Whatever you decide, be sure your agent knows how much you appreciate his/her excellent work.
One of the easiest ways to recognize jobs well done is to monitor calls. MeloTel’s Monitor/Whisper Control Panel helps you to do just that in ways that were once unheard of. Learn all about it by calling us at 1-888-MELOTEL. You may also use the Live Chat feature on our website!
user
In that passage, there are 100 occurrences of the letter "a."
assistant