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home banks and money how to send and receive money through western union, money gram at...
paperless/ electronic money transfer is now the most popular method of sending money worldwide. this is because it is convenient, fast and flexible. you can now send and receive money through western union at any co-operative bank branch. this is because co-operative bank is an authorized agent for western union services. these services can be accessed from any of the bank’s 140+ branches countrywide.
how to send money via western union at co-operative bank.
visit the nearest co-operative bank branch.
complete a simple money transfer form where you will indicate: the amount you wish to send, destination country, and the name of the person you intend to send to.
give the teller the completed form with the applicable funds (including transaction fee). pay with cash or you may debit your co-op bank account.
contact the person receiving your money transfer and let them know the transfer has been done and provide the mtcn for them to receive the money.
save your receipts for the record.
request for the mtcn (tracking number) – the person sending you money will receive a tracking number when the transaction is completed. ask them for the mtcn to make it easier and faster to pick up your money.

complete the ‘receive’ form – a receive form is available at the co-operative bank branches countrywide.
important: your name on the transfer record must exactly match your name as it appears on your id. otherwise you may be delayed or be unable to pick up your funds.
you can also receive funds directly into your account or to your mobile wallet if the sender indicated so when sending the money.
request for the reference number – the person sending you money will receive a reference number when the transaction is completed. ask for the reference number to make it easier and faster to pick up your money.

visit the nearest co-operative bank branch and bring your national id card, a valid passport or an id.
the agent/teller will calculate for you the cost of the transaction and process the transaction.
you’ll receive a receipt and reference number for the transaction. save both for your records.

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