human
user's question: the keyboard on my laptop stopped working a few days ago while i was using the laptop and has not worked since. the f keys and power button still works but nothing under that, including track-pad.
i want you write response to user following steps:
1. summarize user's question
2. ask a question about user's product line, the user should choose from: think, idea
gpt
--- Reasoning ---
1. Is the question multiple-choice question?
No
2. Is it implied multiple-choice question?
No
3. If two experts were independently asked the question, will the final answer be exactly the same?
No

--- Answer ---
open