human
please extract relevant aspect expressions, related segments and predict sentiment for each aspect from the following text in quotes: "this  product upgrade is painful but the support is helpful."  Aspects:  customer support, performance, security, upgradability, documentation

gpt
--- Reasoning ---
1. Is the question multiple-choice question?
No
2. Is it implied multiple-choice question?
No
3. If two experts were independently asked the question, will the final answer be exactly the same?
No

--- Answer ---
open