title: Comparison of help desk issue tracking software
text: # Comparison of help desk issue tracking software
  
  This article is a comparison of notable issue tracking systems used primarily for help desks and service desks rather than for bug tracking or project management.
  
  | System | Creator | License | Implementation language(s) | Back end | Launch Date |
  | - | - | - | - | - | - |
  | Faveo Helpdesk | Ladybird Web Solution | Proprietary | PHP | MySQL | 2015 |
  | GLPI | INDEPNET | GPL | PHP | MySQL | 2003 |
  | HEAT | FrontRange Solutions | Proprietary | .NET | Microsoft SQL Server, Oracle | 1990 |
  | Jira Service Management | Atlassian | Proprietary, Free for non-commercial use; hosted & on-premises | Java | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2003 |
  | OTRS | OTRS | Proprietary | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2001 |
  | osTicket | osTicket | GPL | PHP | MySQL | 2003 |
  | Znuny | Znuny GmbH | GPL-3.0 | Perl | MySQL, PostgreSQL, Oracle, Microsoft SQL Server | 2021 |
  | Request Tracker | Best Practical Solutions, LLC | GPL | Perl | MySQL, PostgreSQL, Oracle | 1999-10-13 |
  | Roundup | Roundup-Team | MIT, Zope | Python | MySQL, PostgreSQL, SQLite, Berkeley_DB | 2001-08-18 |
  | Spiceworks | Spiceworks IT Software | Proprietary; free for use | Ruby | sqlite | 2006 |
  | Supportworks | Hornbill Systems | Proprietary | Visual C++ and PHP | Microsoft SQL Server, MySQL, Oracle, Sybase | 1994 |
  | SysAid | SysAid Technologies | Proprietary | Java, C# | MySQL, Derby, Oracle, Microsoft SQL Server | 2002 |
  | Tracker | Automation Centre | Proprietary | Groupware, requires Lotus Notes | IBM Lotus Domino | 2001 |
  | TrackerSuite.Net | Automation Centre | Proprietary | C# | Microsoft SQL Server | 2006 |
  | Trac | Edgewall Software | BSD-3-Clause | Python | MySQL, PostgreSQL | 2004 |
  | Zammad | Zammad GmbH | AGPL v3 | Ruby | MySQL, PostgreSQL | 2016 |
  