text: Getting a good view of a situation is extremely important, since it can affect the way of the outcome. If you are in the dark for a situation, than chances are that your not gonna understand whats going on. That's exactly what's going on for Generic_Name, she is confused with whats happening and is staying in the dark, and that can make the problem harder for her. If you have someone there, they can talk to you and give you their thoughts and view on it. Instead of hanging up on Generic_Name, she should have listened to what she was gonna say. She could have asked Generic_Name what she thinks about whats going on, and she would have helped her and told her what she thinks. Generic_Name could have also called more people she feels comfortable with and told them the same thing and seen what they think of it too so that she can see what other peoples views are and get a better picture of what's going on and how to fix it.