text: If you cant sort of an explanation, maybe you should take it to the public. You could post something on the internet and look for the peoples comments. Maybe go to a near by park and set up an 'Advice stand.' Do something to get others attention. With hundreds, and thousands of people near you, you definitely will get the advice you need. Be warned in advance though. People can be very critical so make sure your'e problem is something that wont be taken to the authority.