    Sentence 1:" People just love e-mail , and it really  bothers them that spam is ruining such.a good thing ; "  said Deborah Fallows , the Pew researcher who wrote  the report    Sentence 2:" Peopie just love e-mail , ‘and it really  bothers them that spam is ruining such a good thing , "  said Deborah Fallows , senior research fellow with the  Pew project