    entenice J:n.the mid-1990s, Nordstrdm‘raty newspaperads.  wo rbising, for certain: products: that ‘iF-the size ‘ok.coloc. df-aA  tert the’ customer wished to purchasé-was tiatin stock at the  tore, Nordstrom’ would locate the. desired:jteri-and mail it to  he clistomer at. no. additional cos'both. the..tem-and its  elivery were free    intents. 2: Nordstiom’ showed fea: dedicatiai,to” custtimer  erviceby daing this. s