ID,text,label 1," LANGUAGE ARTS TEACHER Professional Summary To continue working with children, as well as youth where I will be able to utilize all skills in my expertise area (elementary/middle school.) Core Qualifications Ability to communicate, inspire trust and confidence, and motivate children, as well as understand children's educational and emotional needs. Ability to recognize and respond to individual and cultural differences in children and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Computer skills (WordPerfect, Microsoft Word, and PowerPoint) and Leadership skills Experience Language Arts Teacher August 2007 to Current Company Name - City , State Co-Advisor Team Leader August 1995 to May 2007 Company Name - City , State Tutor Sixth & Seventh grade students that tested basic or below basic in Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Administrator for the standardized Augmented Benchmark Test. Maintain accountability of students safety and whereabouts during hours of operations. Teach Language Arts daily to sixth grade students. Perform interventions for Benchmark and SAT10 standardized tests to help children become proficient in Language Arts. Assess students reading and comprehensive skills through group discussion, testing, and oral and writing responses. Allowed students to use the computer for individual research projects and to gather information. Continue to take technology courses to update/advance my computer skills so I can instruct and use the latest technology in the classroom. Prepare lesson plans on the computer. Attends on-going staff development at Southeast Middle School throughout the school year. Attends on-going staff development for the Pine Bluff School District. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Administered tests and assessments. Pine Bluff School District, Pine Bluff, Arkansas - Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, and Science. Certified Teacher August 1988 to May 1995 Company Name - City , State Played an important role in fostering the intellectual and social development of children during their formative years. Tutored fifth grade students that tested basic or below basic in Math and Language Arts. Work with students from varied ethnic, racial, and religious backgrounds. Leader of the Fifth grade team. Taught using classroom presentations and individual instruction to help students learn and apply concepts in subjects such as mathematics, science, social studies, spelling, language arts, Arkansas history, and health. Planned, evaluated, and assigned lessons; prepared, administered, and graded tests; listened to oral presentations; and maintained classroom discipline. Graded papers, prepared report cards, and met with parents and school staff to discuss a student's academic progress or personal problems. Observed and evaluated student's performance and potential and increasingly use various assessment methods. Used a ""hands-on"" approach that uses ""props"" or ""manipulative's"" to help children understand abstract concepts, solve problems, and develop critical thought processes. Encouraged collaboration in solving problems by having students work in groups to discuss and solve problems together. Prepared lesson plans. Administered test and assessments. Supervised students on playground duty, indoor and outdoor activities. Supervised students on field trips and other special events. Maintained control and accounted for whereabouts and safety of students. Helped prepare, arrange and maintain indoor and outdoor activities including but not limited to ""Fun Day."" Working Parents Child Care Center, Pine Bluff, Arkansas - Teacher of four year old children. Played a vital role in the development of children. Introduced children to mathematics, language, science, and social studies. Used games, music, artwork, films, books, computers, and other tools to teach basic skills. Capitalized on children's play to further language and vocabulary development (using storytelling, rhyming games, and acting games), improved social skills (having the children work together to build a neighborhood in a sandbox), and introduced scientific and mathematical concepts (showing the children how to balance and count blocks when building a bridge or how to mix colors when painting.) Used a less-structured approach, including small-group lessons, one-on-one instructions, and learning through creative activities such as art, dance, and music. Introduced letter recognition, phonics, numbers, and awareness of nature and science. Established a working relationship with the children and their parents. Education M.A : Elementary Education , May 2005 University of Arkansas at Pine Bluff - City , State , USA Elementary Education B.A : Elementary Education , May 1995 University of Arkansas at Pine Bluff - City , State , USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) and AEA (Arkansas Education Association) Personal Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary and Middle School Teacher: ability to communicate, inspire trust and confidence, and motivate students, as well as understand students' educational and emotional needs. Have the ability to recognize and respond to individual and cultural differences in students and employ different teaching methods that will result in higher student achievement. Organized, dependable, patient, and creative. Able to work cooperatively and communicate effectively with other teachers, support staff, parents, and members of the community. Certified as a Pathwise Mentor Teacher ",ARTS 2," SALES REPRESENTATIVE Professional Summary Hardworking Server who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 1 year experience serving up to 100 dinner guests at an upscale Kickback Jacks restaurant. Customer- oriented server with excellent interpersonal and communication skills. Food and beverage expert. Recently licensed in preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused server, successful at multi- tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Server who brings a strong work ethic, interpersonal skills and customer service expertise. Fluent in English only. Experience Sales Representative 0-1/2017 to Current Company Name City , State Cold-called prospective customers to build relationship. Greeted store customers promptly and responded to questions with knowledgeable service.  Completed documentation for product and service sales. Filled out expense reports for accounting. Maintained productive relationships with existing customers through exceptional follow-up after sales. Generated high volume of referrals. Updated database with customer and sales information. Kept showroom professional and neat at all times. Delivered products to customers in timely manner. Established new customer accounts. Informed management of special sales and service issues. Evaluated competitors and performed market research. Achieved at least $5,000 monthly sales gross profit. Server 12/2015 to 05/2016 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Displayed enthusiasm and knowledge about the restaurant's menu and products. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Set dining tables according to type of event and service standards. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Routinely cleaned work areas, glassware and silverware throughout each shift. Immediately reported accidents, injuries or unsafe work conditions to manager. Developed and maintained positive working relationships with others to reach business goals. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. Provided friendly and attentive service. Hostess 08/2015 to 12/2015 Company Name City , State Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Assigned patrons to tables suitable for their needs and according to rotation. Assisted diners with obtaining food from buffet/serving table as needed. Assisted in maintaining preparation and service areas in a sanitary condition Cleaned and organized eating, service, and kitchen areas Cleaned and sterilized equipment and facilities Cleaned garbage cans with water or steam Responsible for the design and preparation of all menu items for private home/office setting. Cashier / Drive Thru Operator 08/2014 to 01/2015 Company Name City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Pleasantly and courteously interacted with customers. Built loyal clientele through friendly interactions and consistent appreciation. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Verified that prepared food met all standards for quality and quantity. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Education N/A, Current Varina High School - 7053 Messer Rd, Henrico, VA 23231 Skills Cash handling, clientele, excellent customer service, customer service, fast, financial, frame, honest, Meal preparation, MICROS, office, window, policies, problem solver, quality, Quick, rapport, safety, sales, tables, team player, telephones, type, trustworthy. Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",SALES 3," SUMMER CAMP COUNSELOR Summary I have a Veterinarian Assistant certificate from Middlesex County college, I also have a Pet first aid certificate, I have always been interested in the veterinarian medicine field, I used to volunteer at my local animal shelter, I am hardworking and I would enjoy coming to work everyday, very organized and friendly, I have a lot of experience in dealing with people as well from my retail jobs Highlights pet first aid certified knowledge in vet nursing and pharmacology friendly caring organized Accomplishments I completed the veterinarian assistant certificate program at Middlesex county college in Edison, New Jersey. I also completed the Pet first aid class at MIddlesex county college. Experience summer camp counselor June 2012 to August 2013 Company Name － City , State summer camp counselor for kids ages 3 and 4. We do different activities with the kids like arts and crafts and also activities outside. sales associate/cashier November 2012 to October 2015 Company Name － City , State sales associate, helping customers and taking care of shipment usher June 2014 to September 2014 Company Name － City , State directed people to their seats and scanned tickets Sales associate/cashier June 2013 to Current Company Name － City , State cashier and help customers with whatever they need Education Veterinarian assistant , 2015 Middlesex County College － City , State , USA GPA: high school from Sayreville War Memorial High school in the year 2013 completed a Veterinarian Assistant certificate program in May of 2015 In this program I learned about Veterinarian medicine, nursing, pharmacology, and Veterinarian technology Skills very friendly and patient especially for animals very friendly toward people as well because of all my experience in retail I am very patient I have always been organized and very hardworking ",ARTS 4," CONSULTANT Summary Military veteran and PhD with a breadth of professional experience. Proven expertise in long- and short-term projects with tight deadlines and changing requirements. Highlights *Analytical problem solving * Superb writer and editor *Articulate presentation skills * Research / Analysis *Data collection and analysis * Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part of Marine Security Guard contingent for Sec State Colin Powell in Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication - CASS 2009: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Experience Consultant Awareness Building and Donor Relations Uganda Community Farm - Eastern Uganda Pro bono consultancy services for Uganda Community Farm, a ""self-help African action on extreme poverty"" Advise UCF founder on public relations and media relations campaigns Orchestrate strategies to raise UCF's social media footprint and fundraising profile Helped plan and successfully implement UCF's initial fundraising campaign - resulting in seed money to open a demonstration plot for regional farmers and raising UCF's profile enough to garner a partnership with Edinburgh Global Partnerships. Project Editor PRIME Research UK - Oxford Primary contact and editor for GE Renewable Energy news project Editorial services for client media and news briefs, focusing on commercial and finance projects Research news stories of interest to the client, write concise and relevant abstracts for story groupings, upload data, and build newsletters to high standard with tight deadlines. Designed and implemented a set of research procedures to provide fast, accurate ad-hoc reports to keep clients aware of changing reporting trends in online media. Associate Lecturer/PhD Candidate Company Name Research student with a topical expertise in security policy, peace building and identity construction in failed states, specifically Afghanistan, with an eye toward understanding the role of historical interactions to contemporary foreign policy and security debates. Historical and contemporary documentary research/ analysis. Plan, organize and deliver undergraduate lectures and seminars. Attend and present papers to seminars, conferences and workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security for personnel, property and classified materials at United States Embassies overseas. Vigilance regarding potential regional threats as regards extremism, terrorism, governmental instability, unrest and etc. Successfully organized and hosted two annual Marine Corps Balls, each with a budget of $40,000+ with diplomatic, government, and business involvement. Responsible for managing Marine Welfare and Recreation fund: organize and oversee diplomatic and community functions. Prior to acceptance into Marine Security Guard program, served in 0331 MOS (Infantry - Machinegunner) at Guantanamo Bay, Cuba. Education Ph.D : International Relations Oxford Brookes University International Relations 2012 PhD International Relations in progress - Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master of Arts : International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan Dissertation: Deconstructive Analyses of the Failed State Discourse in its Historical Bases and Contemporary Form(s) and Implications for International Security: the Case of Afghanistan International Studies M.A : International Studies (Security focus) GPA: Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse International Studies (Security focus) Top 5% of class, graduating with distinction honors *Dissertation title: Toward a Genealogy of the 'Failed State' Discourse Bachelor of Science : Political Science & Global Studies South Dakota State University － City , State , United States Political Science & Global Studies B.S : Political Science and Global Studies Cultural Geography Political Science and Global Studies Cultural Geography Advanced coursework in Cultural Geography, International Relations and Organizations. GPA: Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Scholarship - Dr. John Henrickson Award - Awarded twice for academic achievement in field of Political Science: 2005 - 2007. *Graduated with Cum Laude honors. Publications Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality and the US-Pakistan Relationship"" published in CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives on Interdisciplinarity"". Presented at and published by the University of Aberdeen 2009 Szarkowski, S. ""On the Need for Critical Reflexivity, Or: A One-Eyed King in the Land of the Blind"" Paper Presented at CASS 2011, University of Aberdeen 2011 Szarkowski, S. ""Historical Legacies, Identity Constructions, and Security Policy for Failed States: the Afghanistan Case"" Paper presented to the International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer ",CONSULTANT 5," BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision and training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City , State Cold and warm called 75 new and existing accounts per day. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Contacted new and existing customers to discuss how specific products could meet their needs. Answered customer questions regarding products, prices and availability. Identified issues with existing marketing material to drive process improvements. Generated new sales opportunities through direct and telephone selling and emails. 03/2015 to 08/2015 Event manager Company Name － City , State Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Collaborated with advertising and promotion managers to promote products and services. Prepared detailed marketing forecasts on a daily, weekly and quarterly basis. Worked effectively in a heavily cross-functional, fast paced environment. 06/2014 to 03/2015 Customer Service Call Center manager Company Name － City , State Successfully managed the activities of 12-18 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Monitored the daily activities of 2 customer support teams. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints. 04/2014 to 06/2014 Costumer service representative / Call Center Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Education and Training 2012 High School Diploma Mesa High School － City , State , United States 4.0 Finished top in my class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals ",BUSINESS-DEVELOPMENT 6," DESIGNER STYLIST Summary High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Highlights Reliable and punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 to 11/2014 Designer Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Helped customers select products that best fit their personal needs. Processed an average of 30 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings.Offered exceptional customer service to differentiate and promote the company brand.Consulted with customers on the latest styles and trends.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback. 12/2012 to 11/2013 Stylist and Receptionist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics Used cash register, in charge of daily total sales, and answered phone. Computed sales prices, total purchases and processed payments.Described merchandise and explain operation of merchandise to customers.Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Explained information about the quality, value and style of products to Influence customer buying decisions. 07/2012 to 09/2012 Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Administered all point of sale opening and closing procedures.Guided customers in choosing items that reflected personal style and shape. 01/2011 to 01/2012 Student Stylist Company Name － City , State Cut, trimmed and shaped hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles Scheduled client appointments Utilized bleach, dye, or tint hair, using applicator or brush Shampooed, rinsed, conditioned and dried hair according to state regulations Demonstrate and sell hair care products and cosmetics. Explained information about the quality, value and style of products to Influence customer buying decisions.Guided customers in choosing items that reflected personal style and shape. Education 2012 Cosmetology License : Licensed Cosmetologist Marinello's School of Beauty － City , State , USA Licensed Cosmetologist Glendale, CA State of California Barbering and Cosmetology: KK538342 2010 High School Diploma : High School Eleanor Roosevelt High School － City , State , USA Skills Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment. Proved ability to be persistence, overcome obstacles, and consistently strives to improve skills and achieve goals. Uncommon ability to organize and control job responsibilities, particularly the accuracy and productivity related to work flow. In-depth ability to multi-task and manage multiple projects in fast paced environment. Uncommon detail oriented with excellent problem solving and follow-up skills. Strong interpersonal skills; remarkable ability to achieve results through team leadership. Excellent time management skill - knowing how long a subject will take to be made-up and working quickly and accurately in time-pressured conditions. cash register, POS system, answering phone ",DESIGNER 7," ENGINEERING LAB TECHNICIAN Summary To obtain a position in my field of Electronics with a company that offers opportunities for advancement based on strong technical skills and work performance. Skills Construct, test and troubleshoot AC/DC circuits Determine voltage, current, resistance and power by calculations and measurements Identify electronic components and schematic symbols Utilize oscilloscopes to measure AC frequency Very proficient in soldering Troubleshoot and identify faulty capacitors, inductors and transformers Skilled in the use of hand tools for repairing and installing electronics Create circuits with Multisim CAD software Assemble/disassemble PCs and electronics to the component level Familiar in C+, C++, Java script, SQL, Visual Studio, Microsoft Team Foundation, Microsoft Test Manager, Tera Term, GShell, Linux, OSi Studied and understand Programmable Logic controllers Digital communications with fiber optics Understand different types of transmission lines: twisted pair, UTP, shielded pair and coaxial Proficient with Microsoft Word, Excel, PowerPoint, Access, Outlook Strong oral and written communication skills Adapt to new technology at an accelerated rate Experience Engineering Lab Technician Jan 2014 to Jan 2016 Company Name － City , State Run software tests, physical checks and Beverage QA tests on new technology being developed. Build test cases for new software builds. Perform regression, functional and smoke testing. Use refractometers to test brix. Use oscilloscopes to test wave patterns in circuits. Support different platforms with software installation, light plumbing and testing. Trained in All Beverage Quality test tools, including Refractometer, Oscilloscope and Function Generators, Multimeters and all basic hand tools. Run various test cases on NEW Platforms to ensure stability in units before field release. Responsible for Mechanically troubleshooting Lab Fixtures within the Freestyle Platform. Calibrate Alpha and Beta prototype units to perform at optimal expectation. Work closely with software developers testing strategies in the implementation of software. Microsoft test manager to write test cases and create bugs for software development. Microsoft Team Foundation Server to add tasks to PBI's. Tera Term software application to provide ssh/serial connection to Linux platform devices. GShell software to view modify on sub machines. Engineering Validation Test Technician Jan 2012 to Jan 2014 Company Name － City , State Test and validate new technology from automotive manufacturers. Run environmental tests on infotainment devices. Build various wire harnesses for testing equipment. Operate thermotron chambers to test stability in head units. Perform continuity tests on wiring assemblies. Run X-axis, Y-axis and Z-axis vibration tests. Test DVD, CD, GPS, USB, and IPOD infotainment devices for manufacturers specifications. Electromechanical Technician Jan 2010 to Jan 2012 Company Name － City , State Build and calibrate 9500 series mercury porosimeter instruments. Build 2020 series chemisorption and physisorption instruments. Electromechanical assembly. Assemble PC Boards. Use hand tools to build, calibrate and test entire units to completion. Troubleshoot components when failures occur in unit boards. Assemble plumbing and servo valves. Driver/Mall specialist Jan 2001 to Jan 2009 Company Name － City , State Drive and maintain a 30 ft. pumper truck. Interact and service customers on a daily basis. Handled complicated machinery constantly. Education and Training Associate of Science Degree , Computer and Electronics Engineering Technology 2013 ITT Technical Institute － City , State Computer and Electronics Engineering Technology Bachelor of Science Degree , Electronics and Communication Engineering Technology September, 2013 Electronics and Communication Engineering Technology Maintained an A average every quarter since enrolling *Obtained highest honors certificate every quarter 3.7 Publications M.K.I. Waste Oil Systems Steve Brawley (C.E.O. of M.K.I. Waste oil systems) (678)-898- 2283 Skills Alpha, automotive, basic, C+, C++, CAD, CD, oral, DC, DVD, electronics, fiber optics, functional, GPS, hand tools, Java script, Linux, Logic, machinery, Access, Excel, Outlook, PowerPoint, Microsoft Word, Multimeters, oscilloscopes, Oscilloscope, OSi, plumbing, Quality, QA, repairing, ssh, software developers, software development, software installation, soldering, SQL, test tools, transformers, transmission, Troubleshoot, troubleshooting, USB, view, Visual Studio, wiring, written communication skills ",ENGINEERING 8," CONSULTANT Executive Profile Visionary and genetically upbeat executive with experience managing multiple projects all levels including budgeting and administration. Focused on employee participation and the well being of each stakeholder. Skill Highlights Process Improvements Financial Analysis Human Resources Public Relations Compliance / Accountability Writing manuals Core Accomplishments Managing businesses: two restaurants with 50 employees, 5 managers and 1.8M in sales. Managing in transition: dry stack marina operations during a $20M renovation Managing a crisis: death on business premise and ensuing OSHA investigation that resulted in no liability attributed to the owner because of processes and documentation of workers on premise that I initiated Managing marketing campaigns: conceived multiple PR campaigns that resulted in local and national media coverage Professional Experience Consultant January 2005 to Current Company Name － City , State Helping business owners and managers improve profits and the employee experience using ""Lean"" principals and DiSC Personality Assessment. Built business on referrals from existing clients: primarily business owners in their first ownership venture. Helped clients manage time, money and relationships to improve profits and their shareholder's experiences. Helped transform people's working lives. Skills Used : diplomacy, consensus building, research, patience, humility, sales, morale building, and public relations. Achievements : Improved foot traffic by 59%, reduced spending by 1.5%, reduced accounts receivable by 29%, reduced employee frustration and lowered unnecessary employee turnover. President / General Manager January 1992 to January 2005 Company Name － City , State Casual dining restaurant concept with 2 locations, 50 employees, 1.8M in annual sales. Conceived, built and operated a restaurant business. Used principles incorporated at Toyota (Lean Manufacturing) and Coke-a-Cola (DiSC Personality Assessment) to improve profits, operations and the customer experience. Built strategic marketing partnerships with Sprint, Mini USA and Radiant Systems. Marketed business through 'Community Service Marketing' through 32 local schools and charities annually. Skills: financial management, process development, customer loyalty, strategic partnership development, employee recognition program development, on boarding program creation. Accomplishments: Public Relations projects were featured Wall Street Journal, Boston Globe and AJC Improved profits and reduced employee turnover using ""Lean"" principles and DiSC Personality Assessment. Sold business in 2005. Business Development Manager January 1991 to January 1992 Company Name － City , State Sold bank services to local merchants and businesses Addressed market verticals by repackaging existing banking products to appeal to specific industry concerns. Skills : Customer Service Prospecting Sales Relationship maintenance, building Marketing Sales training Accomplishments : Won 'Accurate' Sales Contest 1992 Best sales of new product for all of southern Manhattan. Sales Representative January 1989 to January 1992 Company Name － City Outside Sales Representative: managed existing business while growing territory by selling medical X-ray film to new hospitals, doctor's offices and X-ray film dealers dealers. Skills : Customer Service relationship building entertaining clients and selling. Accomplishments : Increased territory sales by 600% in first year. Won company wide advertising idea contest for writing a print advertisement the company later published in a trade magazine. Education Certificate : Six Sigma: Green Belt , 2006 Villanova University － City , State , USA Bachelor of Arts (BA) : History , 1987 Iona College － City , State Certifications Serve Save Certified GA Insurance License:Health/Life, P&C DiSC Personality Assessment (Distributor) QuickBooks Pro Adviser High Ropes Course Instructor Leadership Roles XLT Atlanta- (http://www.xltatlanta.com) Producer, Volunteer Coordinator (30 Volunteers) Catholic Charities of Atlanta Leadership Class 2013-14- Participant and fund raiser Camp Twin Lakes- fund raiser, event coordinator, high ropes course volunteer Sandy Springs Festival- Road Race chairman Leadership Sandy Springs- graduate and board member Chef Skins Game (fundraiser for Boys and Girls' Clubs) board member. All Saints Catholic Church-Usher, lector, teacher and mentor to Youth Ministers ""Sandwich Program for the Homeless (for secondary schools)- Creator and presenter ""How to Get and Keep a Job"" one hour program for high school students creator and presenter Skills Applying ""Lean"" Principles to various businesses Writing manuals, job descriptions, press releases, company news letters Presenting, public speaking Grass Roots Marketing Event / Project Management Turning chaos into order Using resources on hand before spending Social Media marketing Real Time Marketing ",CONSULTANT 9," PUBLIC RELATIONS SPECIALIST https://chelseapensapiece.wordpress.com/ Professional Summary Highly ambitious communications professional, excellent at juggling multiple tasks and working under pressure. Broad experience across military, healthcare, and engineering industries. Skills Media Relations Media Communications Digital Marketing Research Strategic Planning Social media Social Media Analysis Content Management Systems Strong verbal communication Project management Work History Public Relations Specialist , 03/2017 to Current Company Name – City , State Author news releases, pitches, blogs,  CEO letters, articles and commentaries for various platforms to include trade publications, statistical reports, online blogs and other forms of external media Provides staff assistance in carrying out information and strategic marketing programs of NCCPA  Prepare and draft press releases biannually for more than 50 recipients of the Certificate of Added Credentials   Script, host and record quarterly podcasts on topics related to certification, health philanthropy, exam development Research emerging trends and topics in healthcare for fact sheets and news pitches to healthcare journalists  Attend healthcare conferences to promote the value of the certification process  Social media contributor Create monthly staff newsletter Public Affairs Specialist , 12/2010 to Current Company Name – City , State Prepares and distributes written and visual information for external and internal audiences  Author regular mission-related stories for base publications and public websites; several articles re-released to wider audiences on Air Force Reserve Command platforms to include social media sites. Maximize the base's public website usage by linking traffic with social media stories and posts created on the wing's Facebook page.  Copy-edit and design layouts for base publications . Provide public affairs support during media events: Coordinated transport to Puerto Rico for NBC national news team and Fox News national news team during Hurricane Maria Recovery operations Streamline personnel tracking system to enhance inclusiveness and base morale. Photographs retirements, promotions and other major events for base's digital publication. Public Affairs Specialist , 08/2014 to 03/2017 Company Name – City , State Subject matter expert on digital information distribution systems: Updated and managed the public website via the USACE AFPIMS system  Designed website for CSS Georgia recovery effort which became a favorite among public audiences, bringing high-traffic to the website  Created congressional webpages, eliminating need to carry bulky discs to congressional visits  Searched, created, & dispatched the news clips daily - on average two hours sooner than expectation. Ensured all content produced by Corporate Communications Office gets exposure in other DoD channels: DVIDS, Army CORE, Public Works Digest & more  Managed district's Intranet site and turned it into a quick and convenient source of information for the workforce  Invested weeks into overhauling a new interface that hosts the most relevant info, increased visual appeal and is more user friendly  Established and executed an updating protocol that ensures the Intranet is a timely source of information with relevant updates Reorganized the site making nearly all of the content available within two clicks, directed and managed the design of new icons, reduced scrolling, trimmed clutter, and archived dated information. Authored articles and blog posts that included rainfall updates, employee recognition, civil works projects, deployments & STEM outreach  Assumed social media management duties in absence of primary manager  Connected social media to the public website by installing a plug-in that enabled Facebook and Twitter feeds to display on home page  Interviewed subject matter experts, drafts and publishes feature stories for external and internal audiences  Mastered the interview process to include research and preparation, putting the subject at ease, knowing the right questions and being conscious of other people's time  Adopted new communication techniques and applies them creatively to dynamic & evolving environments. Instrumental in successful execution of the District's change of command  Created, arranged & managed Change of Command information webpage  Updated photo boards in the commander's gallery and functioned as an usher for commander & dignitaries  Made professional development & self-improvement a priority Job Related Training Leadership Development Program, Level 1 (USACE, Savannah District, Savannah, Georgia) Scheduled completion: June 2016 CES Action Officer Development Course (USACE, Savannah District, Savannah, Georgia) Completed: March 2016 Airman Leadership School Distance Learning (Georgia Air National Guard, Savannah, Georgia) Completed: March 2016 CES Basic Course, Phase I (USACE, Savannah District, Savannah, Georgia) Completed: October 2015 CES Foundational Course (USACE, Savannah District, Savannah, Georgia) Completed: May 2015 Basic Public Affairs Specialist Course- Honor Graduate (Defense Information School, Ft. Meade, MD) Graduated: May 2011 News University courses: “Writing for clarity”, “The Art of the Interview”, “Making Writing Clean &Precise”, “Reporting with video” and other topics (USACE, Savannah District, Savannah, Georgia) Completed: August 2015 Education Bachelor's : Journalism, Public Relations , 2008 Georgia State University - City Minor in Marketing Certificate : Basic Public Affairs Specialist Course , 2011 Defense Information School - City Associate's Degree : Mass Communications , 2017 Community College of the Air Force - City Affiliations Public Relations Society of America, 2018 Software Competencies Strong proficiency in Microsoft Office 2013 and Adobe Creative Cloud Suite (CS6 2014) Publications Physician's Practice (monthly) KevinMD (January 2018) MedPage (April 2018) The Corps Environment (July 2015) Public Works Digest (July/August/Sept 2015)  Foreign Affairs Magazine (October 2015)  The Frontline newspaper (July and August 2015)  ",PUBLIC-RELATIONS 10," ADMINISTRATION ASSISTANT Professional Summary Professional and knowledgeable Receptionist versed in administrative support and customer service. Offering over 10 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 10+ years of experience managing fast-paced, front desk operations.. Adaptable Administration Clerk with expertise in managing emails and phone calls for various departments. Highly skilled in editing and proofreading correspondence and documentation. Ready for a new position that involves handling various tasks in fast-paced settings. Smart professional fluent in spanish. Energetic and knowledgeable in administration assistant. Considered enterprising adm. assistant with ability to lead talented teams. Skills Scheduling Office administration Administrative support Budgeting Appointment setting Recordkeeping Documentation and control Document retrieval Spanish skills Medical office administration Insurance claims Completing insurance forms Appointment scheduling Billing and coding Customer service Work History Administration Assistant , 12/2018 to Current Company Name – City , State Transferred and directed phone calls, guests and mail to correct staff members Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels Communicated with customers via phone and email to confirm deliveries and respond to inquiries Kept reception area clean and neat to give visitors positive first impression Completed and mailed bills, contracts, policies, invoices and checks Maintained office supplies inventory by checking stock and ordering new supplies as needed Assisted coworkers and staff members with special tasks on daily basis In charge of scheduling, canceling, and client appointment Greet clients and directed them to correct staffing Pulled and filed client filed Office Assistant , 01/2018 to 12/2018 Company Name – City , State Opened and properly distributed incoming mail to promote quicker response to client inquiries Maintained and organize files and documents Maintained and updated filing of bills, bill payment, inventory and incoming and out going mail Operated office equipment such as copier machine, fax machine Managed cleanliness of office and refilled office supplies when needed Welcomed and greet all visitor, screened calls, directed to appropriate staff, opened all incoming mail and distributed to recipients Supported clerical needs of more than 10+ assistants, including taking messages, scanning documents and routing business correspondence Certified Medical Assistant , 09/2000 to 09/2012 Company Name – City , State Collected and documented patient medical information such as blood pressure and weight Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions Called and faxed pharmacies to submit prescriptions and refills Documented vital signs and health history Sanitized, restocked and organized exam rooms and medical equipment Directed patients to exam rooms, fielded questions and prepared for physician examinations Directed patients to examining rooms and coordinated transportation assistance as necessary Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing Obtained client medical history, including medication information, symptoms and allergies Updated inventory, expiration and vaccine logs to maintain current tracking documentation Assessed, documented and monitored vital signs for more than 20 patients per day Collected and documented patient medical information such as blood pressure and weight. Assisted with routine checks and diagnostic testing by collecting and processing specimens. Education Associate of Arts : Business Administration American International University - City Graduated with 3.3 GPA Coursework in Billing, coding and medical ICD Some College (No Degree) : Certified Nursing Assisting , 1998 Resurrection Hospital - City Some College (No Degree) : Certified Medical Assistant , 1976 Bryant School - City ",ADVOCATE 11," ACCOUNTANT Summary To achieve a job as an Accountant that utilizes my accounting, communication, analytical & leadership skills. Highlights MS Office (Excel, Word, PowerPoint), SAP R/3, Adobe Reader, QuickBooks, Lacerte, Prosystems & Tax base Accounts Payable Processes & Management Invoices/Expense Reports/Payment Transactions Corporate Accounting & Bookkeeping Finalization of Trial Balance & Balance Sheet/Income Statement. Spreadsheets & Accounting Reports Tax Reporting, Planning & Filing of returns. Handle Customer Relations. Journal Entries & General Ledger Bank Reconciliation & General Ledger. Teambuilding & Staff Supervision Experience 09/2014 to Current Accountant Company Name Working for all Clients in USA Implemented Quickbooks Accounting v. 2013 and 2016 for all the Companies including but not limited to chart of accounts. Implemented Quicbooks payroll v.2016 from scratch Working on processing of journal entries, accounts payable & receivables using Prosystems software. Bookkeeping of small and midsized companies Worked on bank reconciliation, cash management and financial statements analysis. Preparation and finalization of federal and multi state tax returns for Individuals & Corporate using Lacerte software. Worked on preparing and processing payroll returns and sales and use tax returns Worked on preparation of W2's and 1099. Lead in finalizing monthly and yearly accounting closing entries. Perform MS Office Excel spreadsheets and databases for financial reporting for financial reporting. In process of learning VLookup and Pivot table. LeadForus, Nonprofit Organization Apr'14- Nov'14 Working on processing of accounting entries. 06/2013 to 11/2013 SAP Consultant Company Name Configured G/L Masters, Accounts Payable, Accounts Receivable, Cash Journals, House banks, Chart of Accounts, Posting Keys, Customer/Vendor Accounts Groups, & Customer/ Vendor Masters Creation. Created Input /Output Tax & Withholding Tax, Company Specific Code (Z Code), COPA (Costing Based Profitability Analysis) & Number Ranges. Defined Fiscal year variant, Posting periods, Tolerance groups, Document types & number ranges. Worked on creation of new Vendor Account & Vendor Master & created monthly MIS reports. Posted Incoming Invoice & made payments. 02/2011 to 05/2013 Financial Analyst Company Name Worked with multiple clients performing two part role: as an auditor & tax preparation. Conducted Audit for various clients. Identified key operational risk factors of clients and suggested focus approach to mitigate the risk. Carried analytical procedures like comparing financial ratios to industry standards to evaluate performance. Reconciled sub-ledger & general ledger account balance. Performed due diligence for a private equity client to understand & evaluate a potential business. Lead for a project of Private Equity which involved work like setting up Companies & LLP's, preparing structure of the entities & valuation report, valuation of funds & client coordination. Prepared, Finalized & filed tax returns. Prepared & Reconciled journal entries, balance sheets & Income statement of various clients. Maintained accurate account & data reconciliation including sub-ledgers, journals & other financial documents. Lead as a coordinator with the internal auditors of various clients. Overviewed day to day operations of finance & secretarial department. Involved in recruiting, training, supervising & evaluating department staff. 04/2009 to 12/2010 Accountant Company Name Reconciled journal entries & lead as coordinator with the internal audit team. Worked on Merger/Amalgamation, prepared agenda, notice, annual reports to compile Annual Account Prepared balance sheets & Income statement of various group companies. Worked as a liaison officer for Stock Exchange, Bankers, Solicitors & other external regulators/government bodies for mergers/acquisitions, agreements, dematerialization of shares. Worked as a legal member in preparation of Code of Conduct for a company & Drafting Agreements. Interacting with clients to resolve their complex issues & guide on tax planning & business valuations. Worked as a Support Officer to redress investor grievances. Worked as a team leader in preparation of MIS Reports /control charts for shareholding pattern & directorship details for Foreign Companies. Education Pursuing Certified Public Accountant (CPA), Boston, MA CPA Candidate University of Mumbai － State , India Mar'11 LLB : Law City India Law Labor Laws, Constitutional law, Contract Act, Environmental law, Interpretation of Statues, Public Intern-ational law, Business Law, Company Law & Intellectual Property Rights. Company Secretary Jun'07-Dec'10 Courses: Company Law, Economic laws, Tax Laws, Cost & Management Accounting, Information Technology & Systems Audit, Corporate Restructuring, Valuation, Drafting, Financial, Treasury & Forex Management, Labor law, Secretarial Audit, Due Diligence. Institute of Company Secretaries of India (ICSI) － State , India Mar '08 Bachelors : Commerce University of Mumbai － State , India Commerce Financial Accounting & Auditing, Business Management, Economics, Management Accounting, Cost Accounting, Export, Business Communication, Business Development, Tax Management & Business law. Skills Accounting, accounts payable, Accounts Payable, Accounts Receivable, acquisitions, Adobe, approach, Auditing, Trial Balance, balance, Balance Sheet, balance sheets, Bank Reconciliation, Bookkeeping, Business Communication, Business Development, Business Law, Business Management, cash management, charts, closing, Corporate Accounting, Cost Accounting, Costing, Certified Public Accountant, CPA, client, Clients, Customer Relations, databases, Dec, Drafting, Due Diligence, Economics, Equity, Expense Reports, Filing, finance, Financial, Financial Accounting, financial reporting, financial statements, focus, Forex, funds, General Ledger, government, Information Technology, Intellectual Property, internal audit, Interpretation, Lacerte, team leader, Teambuilding, ledger, Law, legal, MA, mergers, Excel spreadsheets, Excel, Exchange, MS Office, PowerPoint, Word, MIS, processing payroll, payroll v, Pivot table, Processes, QuickBooks, Quickbooks Accounting v, recruiting, Reporting, sales, SAP R/3, Secretarial, Spreadsheets, Staff Supervision, supervising, Tax Laws, tax planning, Tax, tax preparation, tax returns, Treasury, Valuation, annual reports ",ACCOUNTANT 12," GLOBAL DIGITAL SERVICING ~ DIGITAL ONBOARDING COORDINATOR (CONTRACTOR) Professional Summary New Media & Digital Music/Film & TV experienced professional with strong transitional skills while providing an effective multi-tasking work ethic. Bring leadership skills by consistently incorporating new ideas to keep ahead in this fast-paced quickly evolving, Digital Music Industry. Professional Experience Company Name City , State Content Operations ~ Content Distribution Specialist 03/2016 to 01/2017 Managed external client/partner relationships and their digital content while insuring timely delivery of digital assets (i.e: Audio/Video, subtitles, and dubbing) per technical spec to distribute globally Analyzed delivery & trend metrics to identify and troubleshoot systematic issues while ensuring timely and quality asset deliveries Maintained highly-aligned with internal cross-functional teams, including but not limited to, content acquisitions, finance, localization, QC, encoding, engineering, product, and marketing to facilitate all partner/client needs Assisted in improving and scaling systematic workflows, processes and tools while curating the digital catalog of assets for the best customer experience Company Name City , State Global Content Licensing & Catalog ~ Global Reporting Manager 06/2014 to 01/2016 Manager & Lead in Global Reporting finances, revenue & activity metrics for Music Labels, Publishers, Licensor's & External Partnerships Managed, Maintained and Conceptualized procedural & contractual requirements for Labels & Publishers Technical Specifications Liaison for internal Legal & Licensing/Finance/Engineering/Product teams to facilitate all external music label & partnership reporting related requirements & request Primary subject matter expert for Reporting leading initiatives in new business partnerships, products services, technical & systematic enhancements Company Name City , State New Media Solutions ~ Sr. Digital Account Manager 01/2011 to 06/2012 Managed the distribution and maintenance of digital content (audio, video, mobile) for over 20 digital service providers which involved developing client relationships and facilitating all requests, system troubleshooting and reporting data Project managed newly integrated digital systems while analyzing business needs, gathered user requirements, and conceptualizing system analysis based on reporting data Proficient in internal digital systems by creating and extracting customized reports on data based on distribution management, sales/revenue analysis, and partner troubleshooting research  Designated and oversaw day-to-day workload for account coordinators insuring data reporting is up-to-date, creating and facilitating new processes and assuring assistance in researching/tracking client requests Company Name City , State Global Digital Operations ~ Global Account Manager 06/2008 to 01/2011 Liaison between music recording labels & digital service providers in distribution and monitoring of digital content (audio/video/mobile) i.e. RED Distribution, Nashville Records; i.e. iTunes, Rhapsody, Napster, Microsoft/Zune, eMusic etc. Administered requirements & user acceptance testing through complex data analysis for internal digital reporting systems Defined policies and product requirements based on client relationships and needs in offering digital systematic support to clients & partners based on digital innovative products and services  Company Name City , State VH1 Production Management ~ Production Management Associate 01/2007 to 06/2008 Coordinated numerous production shoots (on-site and office based tasks) for upcoming television broadcast show. i.e. VH1 series, 60min all access specials, VH1 documentaries Managed & organized pre and post-production budget for various television broadcasts' by balancing expenses and cost through excel and internal accounting systems and services   Directed the logistics for on-site production shoots; coordinated schedules, obtained necessary legal documents, hired staff and gathered supplies Education and Training Additional Course Training ~ Project Management 2012 AMA Executive Conference Center , City , State , USA Coursework in Improving Your Project Management Skills: The Basics for Success Bachelor of Arts : Communication ~ Media Management 2007 State University of New York at New Paltz , City , State , USA Recipient of Education Opportunity Program Scholarship Languages Fluent speaker, reader and writer in Spanish Technical Skills ~ Mac OS/OS X systems ~ Technical Software: Salesforce software- (CRM & Jobscience); GitHub; FileZilla; Text Wrangler; SAP Business Objects; Adobe Acrobat; Tableau; Micro strategy; Jira; Zendesk ~ Proficient in Word, Outlook, Excel, PowerPoint, Access & SharePoint  ",DIGITAL-MEDIA 13," CONSULTANT Career Overview Macintosh Expert with 20 years in technical and customer support roles. Experience in back-end programming, relational databases and development/maintenance of complex and critical systems. Wireless system design for Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation and Support Remote systems support Network asset management Accomplished with mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 to October 2014 Company Name － City , State Worked with clients nationwide to analyze computing and network needs and install appropriate solutions within each organization's budget. Served as database administrator for Filemaker, and Filemaker Server running on various operating systems.Troubleshot and resolved internet connectivity and general software and hardware issues for Macintosh and Windows client and server machines. Installed wired and wireless networks including Point-To-Point wireless and communication towers. Installation and support of various home automation and control systems. Installed and configured network camera systems for on site and remote monitoring. Managed user account and permissions on file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP and web hosting on various servers. Installed and maintained accounting solutions. Monitored network traffic and systems to ensure uptime. Designed custom database solutions to meet clients needs. Troubleshot routing and switching issues with various wired an wireless networks. Installed network backup systems for clients using disk based and tape libraries. Installed and configured XSAN network. IT Director August 2009 to August 2012 Company Name － City , State IT director for Organic farm. Network support for mixed network of Macintosh and Windows clients. Wireless Point-to-Point design and installation. Filemaker development and support. Web design with shopping cart installation. Daily maintenance of Macintosh workstations and Servers. Maintained daily backups to RAID system. Troubleshot user permission issues with workstations and storage area. Installed network cabling, managed switches and routers. Network traffic analysis to improve network performance and reliability. Installed VOIP system allowing inter-office communication while reducing total cost of service. Installed and maintained web based help desk ticketing system to track user support issues and resolutions. Macintosh Support Specialist May 2000 to May 2004 Company Name － City , State Maintained network of 100+ Macintosh and Windows clients. Software support for creative print, video, and 3D applications. Installed render farm for 3D rendering. Designed and installed Digital Asset Management solution for design teams allowing users network access to digital media. Daily system maintenance for Apple workstations and servers to support Audio/Video/3D clients. Managed and monitored storage usage for video capture. Managed backup and archive system using both disk based and tape libraries. Troubleshot windows desktop and server connection and storage issues. Active Directory integration. Traveled with proposal teams to various locations to provide Audio/Video and network support during presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, and Digital Asset Management storage solutions. Sales / Webmaster September 1999 to May 2000 Company Name － City , State Established and maintained contacts with corporate customers. Designed new company website. Installed new Point Of Sale system. Designed and installed web based shopping cart system. Installed network cables, switches and routers. Troubleshot network connection and wireless network issues. Installed and upgraded workstations and servers. Sales of computer and network systems and software. Business Center Manager January 1999 to December 1999 Company Name － City , State Created marketing plans. Management of store employees including scheduling, payroll, sales and training. Responsible for the business aspects of sales, including servers, workstations, network software and hardware, network training, network installation. Worked with upper management to create incentive programs for employees. Improved call response time for business center. General Manager May 1997 to December 1998 Company Name － City , State Designed and installed new Point Of Sale solution. Designed new company website. General accounting and bookkeeping for retail store. Personnel management. Digitized product inventory for use in web promotions and publications. Installed network cabling, switches and routers. Sales / Purchasing January 1996 to April 1997 Company Name － City , State Identified prospective customers using lead generating methods. Responsible for creating and implementing advertisements and promotions. Developed price catalog and marketing materials for distribution and in house reference. Worked closely with CEO in developing sales strategies. Managed purchasing and receiving of store inventory. Installed network cable, switches and routers. Education and Training Bachelor of Science : Psychology , 1993 Nyack College － City , State Candidate for Degree ",CONSULTANT 14," CONSUMER ADVOCATE Summary To obtain a position that would utilize my strong customer service, communication, and leadership skills and offer opportunity for continued professional growth and development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training and development File/records maintenance Microsoft Office Experience 09/2016 to Current Consumer Advocate Company Name － City , State Assist consumers in signing up for health coverage through multiple health insurance companies. Assist consumers with accessing their accounts and answering questions regarding their enrollments. Assist consumers with changes to their account and assist in resolving any payment issues with their account. 06/2016 to 09/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 09/2014 to 06/2016 Customer Service Representative Company Name － City , State Answer phones, greet clients. Assisted clients with writing new auto, home, and marine policies. Processed policy changes and renewals as well as remarketing policies to acquire rate reductions clients. Sold Auto, Home, Marine and Renters policies as well as upselling and cross-selling additional product lines. Provided agents with MVR's, correspondences, filing, and processing personal policies. Provided additional clerical duties as assigned. 05/2012 to 09/2014 Administrative Assistant Commercial / Personal Lines CSR Company Name － City , State Answered phones, greet clients. Prepared marketing materials, client presentation folders and commercial policy binders for agents and clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability and workers compensation insurance.  12/2007 to 05/2012 Field Representative Company Name － City , State Inspected and photographed commercial and residential properties for major Insurance companies. Identified roof, siding, foundation, electrical and plumbing types as well as identified commercial hazards and liability risk. Ensured that the insurance risks were acceptable and properly insured. Worked from a home based office, submitting data and reports on a daily basis. Used CAD to estimate accurate square footage and floor plan lay outs. Contacted policyholders to schedule appointments as needed to access properties for high value inspections and interior inspections. Achieved 96% and above accuracy rate on submitted reports. 05/2006 to 03/2007 Personal Lines Customer Service Representative Company Name － City , State Assisted agents with quoting and issuing new personal lines policies in all markets. Provided customer insurance assistance over the phone and in person to personal lines clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 03/2005 to 05/2006 Personal Lines Inside Sales Agent Company Name － City , State Quoted and issue personal lines policies in all markets. Provided customer assistance over the phone and in person to personal lines clients and VIP clients. Strong data entry using Applied, Word, Excel and various online insurance quoting systems. 09/1999 to 03/2005 Underwriting Supervisor Company Name － City , State Managed a team of twelve or more associates to successfully meet or exceed the centers daily, monthly, and yearly objectives. Conducted individual development sessions to evaluate performance, determine trends and training issues. Assisted associates in establishing career goals and achievements. Established team contest and other motivating events. Effectively supported both California and Nevada underwriters. Monitored productivity and accuracy of account servicing and maintenance. 09/1992 to 09/1999 Customer Service Team Lead Company Name － City , State Oversaw the processing of member transactions by the Customer Service Associates. Provided assistance to supervision in the call monitoring process to ensure accuracy and quality service. Provided assistance to supervision with team daily reports, team meetings, and other assigned duties. Provided feedback to supervision on associate's performance. Effectively handled member complaints and escalations to satisfaction. Provided assistance to supervision in managing the service level by taking inbound calls when warranted. Performed all the duties of a customer service associate. 04/1988 to 09/1992 Travel Sales Associate Company Name － City , State Responsible for travel sales to new and existing clients. Met or exceeded all goals and objectives. Education and Training Certificate and licensed in California Property and Casualty Insurance. Insurance Educational Association － City , State Certificate in Travel and Tourism Travel and Tourism Institute － City , State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving  Customer needs assessment Customer satisfaction Customer service Reports creation  Associate supervision Clerical skills ",ADVOCATE 15," HR CONSULTING Summary 7+ years of Experience as a HR Partner with experience in all the facets of the Human Resource Function. Extensive background in HR generalist affairs, including experience in Recruiting, On boarding, Performance Management, employee retention, staff development, mediation, conflict resolution, Benefits and compensation, HR records management, HR policies, Jobs and Competencies. Demonstrated success in negotiating win-win compromises, developing teambuilding programs, corporate policies. Experience in Recruitment: Full life cycle recruiting involving Resourcing, Sourcing , Interviewing, Placement and On boarding. HR Generalist Responsibilities Benefits/Payroll Administration HR Policies & Procedures Performance Management Data analysis and Reporting Staff Retention Employee Relations HR Programs Recruitment/Hiring Employee Counseling Administration Conflict Resolution Orientation & On-Boarding SAP HR - Database access Training & Development Organizational Development Compensation and Benefits Experience 07/2009 to 01/2014 HR Consulting Company Name 07/2008 to 05/2009 HR Coordinator 05/2007 to 06/2008 HR Assistant Company Name I was able to reduce the employee attrition by 5% in my Business Unit with higher Employee connect and rolling out programs boosting the employee morale. Worked on developing the existing Employee Appraisal process to a comprehensive Performance Management process resulting in an optimized process flow. Helped the Senior Leadership team in defining a crisp Career Path - for both technical and Managerial positions. Devised a special program for the High Performers in the Organization leading to differentiated career trajectories retaining the cream layer of the Organization. Worked on optimization of the existing Reward and Recognition process. Developed internal job portal aimed at providing collaborative environment to facilitate Internal sourcing. Worked on 360 degree feedback process for the Managers. Performance Management Conduct awareness sessions on Company's performance management philosophy, tool etc Annual Increments and Promotions - manage the end to end closure of Compensation increment and promotion cycles including the budget calculation and distribution. Handle Performance Improvement Plan for the bottom performers and handling other disciplinary processes such as warnings and termination. Manager Feedback/ Skip Level - administer skip level that provides feedback to the manager which acts a development tool for improvement People Engagement Project Level Engagement Survey - administer the survey for various strategic accounts to understand the health of the account. This includes context setting with the employees, administrating the survey, feedback collation, analysis, and account specific action plan in collaboration with the managers All Minds Meet - Organize meets to connect the employees with the Top Level Leadership Monthly HR review with the delivery leadership team to review and educate them on various people aspects/concerns Rewards and Recognition - Recognize the right talent, approval of nominations and rewarding them. Fun activities - Fun teams formed at the account level and assist them to come up with the regular fun charter People Management Retention Management - to come up with proactive measures to retain the top talent Attrition Management - discussion with the resigned employees and exit management Relocations and Transfers - approval of onsite and offshore compensation fitments during relocation and offshore assimilation Operational Activities Prepare and maintain Human Resource Information system records/Employee files , various headcount related reports, MIS tracking, Joining reports, attrition tracking reports etc. Analyzing the data and projecting Trends to enable better business decisions. Handling Orientation and On boarding for new employees. Providing and processing payroll Inputs. Managing the Employee benefits such as Medical Insurance. Coordinating for Training and Development needs of the employees. Maintain compliance with federal and state regulations concerning employment. Work with corporate group in running Organization Development activities. Planning birthdays, employee group events. Handling the leave management systems and maintaining timesheets. Keeping the employee policies and procedures updated and educating employees on these through positive reinforcement. Recruitment: Working with hiring managers on Recruitment planning. Identified, engaged, and recruited qualified candidates by performing sourcing activities such as: market and Internet research, internet job board searches/postings, referral recruiting, social media networking, attending seminars, and local networking events. Conducted interviews to assess skill level, presented candidates for client review and final selection, drove offer process including reference checks, salary negotiations. Special Assignments: Designed and Managed the "" Mentor Me"" program to motivate the high performers in the Organization. Handled a team of 3 members and made it a highly successful program. Education 2007 MBA : Human Resource Management KIMS University Karnataka University Human Resource Management 2005 Bachelors of Commerce BNDC University : Karnataka University Masters of Business Administration Interests ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS Skills benefits, budget, client, delivery, hiring, Human Resource, HR, Insurance, Leadership, People Management, Managerial, Managing, market, Mentor, MIS, negotiations, networking, Internet research, optimization, Organization Development, payroll, Performance Management, philosophy, policies, processes, promotion, Recruitment, recruiting, seminars, strategic Additional Information Team Spot Award for being the best team in driving Performance Management Team Lead Award for "" Mentor Me Program"" HUMAN RESOURCE GENERALIST CORE FUNCTIONAL STRENGTHS PROFESSIONAL EXPERIENCE ACADEMIC CREDENTIALS COMPUTERS CORE COMPETENCIES AND AWARDS ",HR 16," EXPRESSIVE ARTS PROGRAM LEADER Professional Experience 09/2014 to 06/2015 EXPRESSIVE ARTS PROGRAM LEADER City , State Formulated, proposed, and was authorized to implement ""The Arts Project,"" a weekly therapeutic, expressive arts program for 10+ ""at-risk"" CPS middle school students residing in a low-income urban neighborhood. The Arts Project incorporates methods from evidence-informed therapeutic interventions to enhance social/emotional skills, self-esteem, grit, self-control & regulation, and to reduce stereotype threat. 09/2012 to 06/2014 Company Name － City , State Designed & delivered curriculum for weekly coping skills sessions with groups of 20-50 early adolescents & their mentors Tailored sessions to address unique risk factors faced by our youth (e.g. community violence, chronic poverty, school dropout) Integrated therapeutic approaches from various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced & administered usability, feasibility, and satisfaction forms for coping skills training attendees (staff, mentors, & mentees) Evaluated and amended curriculum based on youth, mentor, and staff feedback. 09/2012 to 08/2014 MENTOR SUPERVISION TEAM LEADER & SUPERVISOR City , State Developed measures and organized platforms for more than 50 mentors to report contact with mentee Conducted thorough interviews with potential mentors, youth participants, and parents of youth in the mentoring intervention so to arrange meaningful and lasting youth-mentor relationships Supervised up to 8 mentor-mentee pairs at a time; monitored and documented all contact & activities between pairs Combined forces with teachers and parents regularly to assess the needs of and establish protective resources for our youth Organized weekly meetings with each supervisee to problem-solve, provide support, and address conflicts or concerns regarding their mentoring relationship. 09/2012 to 06/2014 TEACHING ASSISTANT Company Name － City , State Over the course of 6 academic terms, promoted engaging discussions, critical thinking, and a warm learning environment for groups of 50-60 undergraduate students enrolled in PSY-305 (a community-based service learning course). Was selected out of four graduate assistants to be ""Head Teaching Assistant"" of the course throughout 2013-14 academic year. Education and Training Present MASTER OF SCIENCE : General Psychology Clinical Child DePaul University － City , State GPA: GPA: 3.70 General Psychology Clinical Child GPA: 3.70 2012 BACHELOR OF ARTS : General Psychology Human Development DePaul University － City , State GPA: GPA: 3.51 Awarded Dean's List- 6 academic terms General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms Present Mentor Training Certificate - Mentoring Central 2014 - Present Safe Zone Allies Training & BUILD Diversity Certification - DePaul University 2013 - Present TF-CBT & CTG adaptation Certificate (childhood traumatic grief) (Web) 2012 - Present Collaborative Institutional Training Initiative (CITI) : Human Subjects Human Subjects Interests 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Personal Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 *Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement *Served as a role model and mentor; demonstrated and coached social and behavioral skill development *Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene Additional Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 - Aug 2011 Guided individuals with developmental disabilities in achieving personal goals, overcoming barriers, & participating in activities of their choice; recorded progress on skill development and achievement Served as a role model and mentor; demonstrated and coached social and behavioral skill development Prompted & praised the use of independent living skills, such as cooking, money management, household shopping, doing laundry, & personal hygiene VOLUNTEER EXPERIENCE 2011 - 2012 Child Life Volunteer - Children's Memorial Hospital Chicago, IL 2009 - 2009 United Way Volunteer - Hearts of West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer - Kent County Animal Shelter Grand Rapids, MI 2005 - 2006 Summer Camp Volunteer - SpringHill Camps Evart, MI Skills academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique ",ARTS 17," HR COORDINATOR Summary To obtain a Human Resources Generalist position that will fully utilize my extensive background and in HR, including experience in onboarding, payroll, benefits and compensation, HR policies and training and development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies & Procedures · Staffing & Retention· Employee Relations · HR Program/Project Management · Orientation & On-Boarding · HRIS Technologies · Training & Development·  Performance Management  Professional Experience HR Coordinator 12/2015 to Current Company Name City , State Process bi-weekly benefits deduction for payroll on time in Fidelity payroll system and answered employee's questions regarding timesheet, leave, and pay questions.        Worked with senior-level management to create fair training and development policy. Administered training and educational assistance program and application. Monitor educational reimbursement process. Provided training and development to corporate managers  Key person in completing and submitting form 1095 and 1094 for Affordable Care Act (ACA) reporting requirement. Researched, attended webinars and kept open communication with vendor during the ACA compliance process.        Managed and administered Family Medical Leave (FMLA) and Disability (ADA) program, including keeping track of the status changes to ensure both employee and company is in compliance. Administered Paid Time Off (PTO) donation program for employees on FMLA.       Ensured full compliance of worker's compensation. Managed, supervised, and reported all Worker's Compensation cases and follow up with Worker's Comp vendor on each case until they close. Educated and advised employees on worker's comp. Trained manager on the reporting process for any workplace-related injury cases. Performed OSHA survey and report.         Administered benefits for all benefit-eligible employees. Actively participated and involved with yearly benefits open enrollment by personally visiting employees on client's site to deliver new plan year's benefits information. Sent out 401K notification to employees.  Instrumental in the entire onboarding process. Conduct and present new hire orientation on a weekly basis. Sent out offer letter and employment agreement Performed background check on corporate hires and advised HR Director on the results. Process E-verify for all new hires. Addressed inquiries from employees and management regarding new-hire activity. Provide support to employees in-person, over the phone, and through e-mails. Solved and assisted management in multiple employee-related issues.         Main person for managing and maintaining Flexible Spending Account (FSA) benefits including health, dependent care, transit, and parking In charge of maintaining benefit enrollments on Kelly website.         Lead person for monitoring and maintaining company's Learning Management System – BizLibrary. Using BizLibrary to conduct annual compliance training course to approximately 500 employees and generating weekly training completion report.        Played a key role in annual performance review process. Maintained and trained managers on the performance management system – Halogen. Assisted employees with technical issues using Halogen and how to fill out the review form.         Ensuring successful implementation of new HRIS system, Del-Tek by testing out multiple HR-related functions and compile HR forms and documents for the Del-Tek system.         Reviewed federal, state, and local employment law to confirm and enforce company compliance. Ensure clear communication with benefits and business vendors when there is a change. HR/Payroll Coordinator 07/2015 to 12/2015 Company Name City , State Specialize in payroll-related task, issues, and wage compliance Maintain and process weekly payroll, manual checks, and commissions on ADP system for three dealership locations Process employment verification requests Set up new employees and terminations using Applicant One, ADP and Reynolds Update and verify I-9 forms Assist with worker's compensation Process wage garnishments and child supports Process onboarding documents Answer employee's questions on policy, payroll, benefits, and wage deductions. Human Resources Communications Executive 04/2012 to 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches and write-ups for internal activities Wrote, edited and prepared 90% of write-ups in the internal newsletter on time Increased the edition of Resort Living newsletter frequency from bi-monthly to monthly Assisted in organizing company's biggest internal annual event for 13,000 employees. Human Resources Executive Secretary 02/2011 to 04/2012 Company Name City Organized and managed Human Resources department's events and meetings Created and managed the Senior Vice President of HR and Legal's calendar and meetings Prepared minutes for the department's monthly meeting Assisted in preparing department's Standard Operating Procedure manual Assisted with HR admin works as required Ordered and controlled the office supplies. HRIS and Software Skills Advance in administering employer website for Halogen, Fidelity (payroll and 401k), Kelly, Discovery Benefits and PCR applicant tracking system Intermediate knowledge in Applicant One, ADP, Del-Tek and Reynolds Advance knowledge of Microsoft PowerPoint, Excel, and Words Beginner knowledge of Microsoft Access Beginner knowledge in Content Management System (CMS) Accomplishments Revamped the orientation process for all new hires that will be implemented company-wide. Ensured department's functionality and dependability by performing multiple additional department's tasks seamlessly during a rough transition period. Fostered an open communication and teamwork environment by working with multiple departments, and team members when working on a project. Was noted as a team player by teammates and supervisor. Worked with upper management to revise and create new training application form, policy, and procedure. Created offer letter and employment agreement templates for the company and assisted in revising employee's 60-day check-in form and policy ​ Education Bachelor of Science : Management George Mason University City , State Management 3.84 Excellence in Major and Magna Cum Laude Related coursework: Teamwork, Intro to HR, Advance HR, and Honors Seminar in Leadership Associates of Arts and Science Degree : Business Administration Lord Fairfax Community College City , State Business Administration 3.77 Magna Cum Laude Languages Speak fluently in English, Chinese (Mandarin and Cantonese), Malay  Membership, Trainings, and Certificates Member of Society for Human Resources Management (SHRM) 04/2015 to Current Essentials of HR Seminar 04/2016 Form I-9 and E-Verify by SHRM 02/2016 Certificate of Excellence in the Major of Management 05/2015 Presentation skills training through Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming and Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011 ",HR 18," SALES CLERK Summary Conscientious, enthusiastic and outgoing Retail Sales Associate with more than 2 years in the retail industry. Areas of expertise include sales, building positive customer relations with new and existing customers, and inventory management. Reliable team player and strong communicator. Experience Company Name City , State Sales Clerk 10/2013 to Current Operated a cash register for cash, check, and credit card transactions with 99 % accuracy. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Identified potential shoplifters and alerted management. Trained 2 new sales associates. Completed point of sale opening and closing procedures, including counting the contents of the cash register. Opened and closed the store. Handled customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Used time efficiently when not serving customers. Resolved customer complaints in a professional manner while prioritizing customer satisfaction. Verified that customers received receipts for their purchases. Designed and presented visually appealing displays. Mentored new sales associates to contribute to the store's positive culture. Cultivated a customer-focused shopping environment by greeting and responding to customers in a friendly manner. Actively pursued personal learning and development opportunities related to running a small business. Communicated clear expectations and goals to each team member. Assisted owner by strategically scheduling team members to maintain optimal staffing levels at all times. Supervised and directed merchandise and shipment processing. Interacted and communicated with vendors and suppliers to resolve inventory, shipping, and product issues and concerns. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Preserved a perfect attendance record for 18 months. Company Name City , State Service Deli Clerk 08/2011 to 04/2014 Operated a cash register for cash and credit card transactions with 99 % accuracy. Stocked and replenished deli items and supplies according to store merchandising layouts. Cleaned and organized the deli department and equipment according to health department regulations and store policy and procedures. Alerted customers to current sales and promotions. Completed all point of sale opening and closing procedures. Welcomed customers into the store and helped them locate items. Used time efficiently when not serving customers. Fostered a positive work environment by consistently treating all team members and customers with respect and consideration. Cultivated a customer-focused shopping environment by cheerfully greeting and responding to all customers in a friendly manner. Determined customer needs by asking relevant questions and listening actively to the responses. Company Name City , State Bus Person 02/2011 to 06/2011 Cleared, stocked, and replenished dining room table settings according to restaurant policy. Cleaned and organized the dining room to make it attractive and appealing to dining patrons. Completed opening and closing procedures as directed by owner. Cheerfully greeted patrons in the restaurant. Used time efficiently when not clearing tables. Fostered a positive work environment by working together with other team members and servers with respect and consideration. Company Name City , State Concession Cashier 05/2010 to 08/2011 Operated a cash register for cash and credit card transactions with 95 % accuracy. Stocked and replenished merchandise and food items in concession stands according to store company standards. Cleaned and organized the concession stand including counters and food service equipment in accordance with health department regulations. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Cheerfully greeted customers and helped them with their orders. Used time efficiently when not serving customers. Fostered a positive work environment by working together with other team members with respect and consideration. Determined customer needs by asking relevant questions and listening actively to the responses. Education High School Diploma : General Education 2011 National University Academy , City , State General Education Riverside City College , City , State Skills cash register, cash register, closing, Computer literate, credit, customer relations, customer satisfaction, customer service, Dependable, inventory, listening, Merchandising, Natural, policies, POS, problem solver, Retail sales, sales, scheduling, servers, shipping, staffing, store merchandising, tables, team player, telephone, verbal communication skills, Excellent written ",SALES 19," Ashanique Gray Summary Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Skills Mental health assessments Behavior modification Conflict mediation Data analysis and reporting Loading unloading trailers Machine operations Team lead Communication skills Structured value is a must Cleansiness and professionalism Experience Express Employment Professionals City , State Company Name / Jan 2014 to May 2021 While working for this company i worked for fedex in halethorpe Md, Amazon, Dap, and Goetes candy company Employed skills in crisis intervention to help resolve difficult situations. Improved profit margins by streamlining operations and workflow. Defined strategies and created a plan to achieve ambitious operational objectives. Motivated and encouraged team members to communicate more openly and constructively with each other. Resolved interpersonal conflicts by listening, finding common ground and building relationships. Demonstrated leadership by making improvements to work processes and helping to train others. Palletizing work order packages, and operating power jack machine to store away orders Scan Sort Training on the job First Team Staffing City , State Company Name / Mar 2013 to Aug 2020 Authored error-free formal and informal business correspondence. Provided insight regarding job duties to optimize productivity. Supported executive decision-making by reporting on metrics and recommending actionable improvements. Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Trailer load Outbound exbound Scanning Shrink wrapping Machine operations Team lead training individuals that needed strength in some business areas Pick and pack production Scanning, shipping, and receiving data entry I have worked on many different warehouse plantations due to temp agencys work availability Server, Waiter. Team Lead City , State Company Name / Sep 2013 to Dec 2016 Provided exceptional service to more than 200 customers per day at La Fontaine Bleu establishment. Server Busser Cook Cook prep Arranged place settings with fresh tablecloths, tableware and flowers to beautify table. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Walked among tables and refilled water and beverage glasses or took orders for more drinks and food. Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships. Collaborated with host, bus person and cook to serve up food and beverage options. Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor. Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions. Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties. Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Prepared salads, appetizers and set up garnish stations to assist kitchen staff. Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction. Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events. Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays. Educated guests on meals during wedding and birthday events, answering questions and bringing special orders. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options. Education and Training High School Diploma Chesapeake High School Jun 2012 City Completed continuing education in Human Services Social Worker for bachelors degree Currently a student in college I am an A and B student with a few college credits 3.5 Gpa Level Some College (No Degree) : Human Services Social Worker CCBC Essex Campus City I am working towards my bachelors degree I have a few credits Serving society is very important to me Accomplishments Consistently maintained high customer satisfaction ratings. Led team to achieve improvements on work productions, earning recognition from upper management and financial reward. I have trained and lead many individuals of all ages as well as mentoring and being therapuetic to all employees and business demands I believe in working as a team efficiently and productively. All jobs must be done on a timely and organized matter. ",CHEF 20," TEACHER Summary Kind, compassionate and highly motivated Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students while learning. Desire to inspire and motivate children to achieve their absolute best. Expertise in individualizing instruction based on students needs and interests. Education Bachelor of Arts : Childhood Education 1-6 2007 Brooklyn College City , State Minor in Psychology. Associate of Arts : Liberal Arts 2003 Nassau Community College City , State Liberal Arts Experience Teacher Current Company Name City , State Create a classroom environment conducive to learning and growing.   Adapt and modify lessons to meet student's academic needs.  Conduct a variety of activities for individual lessons, group projects, and movement time to further enhance learning.  Collaborate with other staff members to plan and schedule lessons promoting learning and student interests. Organize activities that develop children's physical, emotional and social growth. Redirect children to encourage safe and positive behaviors in the classroom. Encourage curiosity, exploration and problem-solving with age-appropriate playtime activities. Student Teacher 09/2006 to 02/2007 Company Name City , State Completed four months of teaching experience in a 1st grade classroom, collaborating with a cooperating teacher and other staff members to plan and schedule lessons that encourage learning. Differentiated instruction according to student interest, ability and skill level. Observed and assessed student performance and kept thorough records of progress using running records, rubrics, student portfolios, and teacher-made exams. Created a student-based, constructivist environment where exploration, questioning, problem solving, accountable talk, and a love for learning were promoted. Prepared lesson plans for each component of Balanced Literacy according to a new thematic unit every month. Established positive relationships with students, parents, fellow teachers and school administrators. Dentist Office Manager 07/2002 to 09/2012 Company Name City , State Led a team of 10 employees and was responsible for administering staff training and delegating duties for the practice. Promoted twice in my tenure. Managed difficult or emotional patient situations and responded promptly to patient needs in pain and emergencies. Educated patients about proper oral hygiene and prevention of dental diseases. Accurately collected and recorded patient medical and dental histories. Provided appropriate treatment plans and postoperative instructions to the patients as prescribed by dentist. Managed collections, claims and appeals with insurance companies. Worked closely with insurance companies to ensure pre-approvals, prior authorizations and that patient's visits were properly documented and paid. Maintained proper graphical and perio charting for the hygienist.  Scheduled and maintained a calendar of appointments, meetings, and travel itineraries. Established and maintained excellent working relationships with patients and employees to this day. Certifications First Aid CPR Child Care Facility Rules & Regulations (FACR) Identifying and Reporting Child Abuse and Neglect (CAAN) School-Age Appropriate Practices (SAP) Skills Creative at lesson planning and hands-on instruction. Student Assessment. Classroom Management. Able to inspire, comfort and build self-esteem. Outstanding communication skills. Dependable and detail orientated. Excellent organizational skills. Languages Trilingual in English, Russian and Hebrew. ",TEACHER 21," SENIOR DIRECTOR OF FINANCE Professional Summary High-performing Senior Director of Finance with management experience, and exceptional people skills. Versed in strategic planning, financial analysis and project management. Experience Senior Director of Finance May 2012 to Feb 2016 Company Name － City , State Manage a team that is responsible for timely and accurate reporting for Commercial Accounts ($3.5BN) and Middle Market ($7BN) monthly and quarterly production results, including preparing Sr. Leadership for Investor Days, Earnings Releases, and Shareholder Meetings. Lead a variety of projects including the coordination and consolidation of the annual plan, the annual field compensation process, as well as being the finance representative on a long-term strategic operating model project. Drive CFO and Sr. Leadership directed projects in order to support evolving business needs including the development of an audit estimation process across Middle Market, implemented a new profitability measure which allowed detailed segmentation of the Middle Market book of business, and managed the re-alignment of the geographical footprint of our business (over 3,000 people across the country) to better drive results and synergy across business units. Utilize exceptional analytical and communication skills across multiple levels of the organization, with an ability to understand the details as well as find and summarize key findings. Director of Strategic Initiatives Jun 2009 to May 2012 Company Name － City , State Developed strategy, identified priorities, and established business cases across and within the businesses to enable the successful delivery of strategic activities and investments. Projects included re-designing underwriting documentation across Business Insurance, developing solutions to improve regulatory pricing documentation across Business Insurance, and streamlining the staff and process for Global Underwriting business. Worked with leaders to develop solutions to change the business model and the operating model by determining ways to re-tool, re-align, re-organize, or create efficiencies in current activities. Provided continuous support to senior management on planning, execution, market-specific needs, and challenges by providing fact-based decision support, and clear and concise messaging through meetings and presentations. Process Improvement Engineer Jul 2006 to Jun 2009 Company Name － City , State Completed a Liquid Petroleum Gas market study for National Programs and identified 10 new states in which they should expand their business, equal to an estimated $12 million dollars in premium. Conducted an Account Manager job-assessment for Northland Insurance with the end goal of establishing metrics to measure the performance of 18 Account Managers on a monthly basis. This study included interviewing, studying workloads and process time, and ultimately working with Management to develop performance measure metrics. Assisted business areas with improving their operational performance by working through the process engineering methodology which consists of: project planning, core data collection, process documentation, preliminary data analysis, the development of recommendations, and final report presentation. Managed an Architects & Engineers process improvement project focused on finding opportunities to simplify the A & E's work environment. This was accomplished through a division of labor comparison between 17 employees and another business unit, an assessment of streamlining opportunities along with an identification of work that can be performed outside the office. Managed an Employee Relations process improvement project where I interviewed, created process workflow documents, and identified over 80 process improvement opportunities that were built into their 2008 business plan. 1st Rotation: Home Office Assistant Regional Financial Officer for Domestic Companies Provided financial and strategic planning analytical support to the Domestic Financial Officers in the Domestic Finance Teams for Travelers of Florida, Travelers of New Jersey and Premier. Visited these field offices at least once a month, and acted as the liaison between the Domestic Companies and the Home Office. Education Bachelor of Science , Economics and Finance May 2006 Bentley College GPA: GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society Economics and Finance GPA: 3.7 GPA: 3.68 Magna Cum Laude, Honors Program, President's List, Dean's List, Finance National Honors Society MBA 2012 University of Connecticut Graduate School GPA: GPA: 3.8 GPA: 3.8 Skills Premier, streamline, book, business plan, communication skills, concise, data analysis, data collection, decision support, delivery, designing, documentation, Employee Relations, senior management, Finance, Financial, Home Office, Insurance, investments, Leadership, Market, Meetings, messaging, Access, Excel, office, Power Point, presentations, pricing, process engineering, process improvement, project planning, reporting, strategy, strategic, strategic planning, Underwriting, Visio, Workbench, workflow Core Qualifications Excel, Power Point, Access, Visio TM1, SNL, AM Best ",FINANCE 22," HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader of IT organizations during a 20+ year career at Fortune 500 companies. •As Schering-Plough's first SAP Center of Excellence leader, led business process and technology re-engineering efforts and developed a global SAP strategy for the organization. •Noted for business / technology acumen, collaborative style and communication skills. •Experienced in RFP development and vendor selection. •Track record of execution and delivering investment returns. •Well versed in intercultural business communication and practices, including remote management of globally dispersed organizations. Professional Experience Head, Information Technology and Information Center March 2015 Company Name - City , State Provide leadership and direction to the GMS Information Center - a collection of data scientists and analysts dedicated to the production of high-value analytics to support manufacturing. Director, Supply Chain and Logistics Information Technology October 2010 to March 2015 Company Name - City , State Established supply chain technology direction for global manufacturing organization. Established the GMS Information Center - an organization dedicated to providing advanced analytical capabilities to support the manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning and Sales and Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership and direction to delivery and business analysis teams executing projects. Lead business process re-engineering efforts and provide guidance and support to business subject matter experts. Supported development and execution of Global Sales and Operations process. Senior Director, COMET Program November 2009 to October 2010 Company Name - City , State Responsible for managing the delivery efforts for the global COMET program, focusing on the procurement, employee expense management and eSourcing areas. Directed ongoing rollouts in North America, Europe and Asia Pacific regions. Director, SAP Center of Excellence May 2005 to November 2009 Company Name - City , State Responsible for a $15MM annual budget; 75 FTEs and 30+ offshore (mix of consultants and employees); adept at remote management with domestic staff in New Jersey, Tennessee, Delaware and international staff in Europe and Singapore. Reduced compensation costs by nearly $1MM through offshore utilization; Retooled legacy JDE personnel for inclusion on the SAP ERP team. Led deployment of centerpiece SAP solution for the US Pharmaceutical Business and key solutions for Asia Pacific, Europe and South America. Led upgrade effort for APO solution for healthcare products segment of business. Led the effort to design, solution and deploy a global SAP template for Schering-Plough; Solution will reduce current footprint down to a single instance of SAP. Acquisition team member and leader of integration efforts for US and APAC commercial operations. Overall responsibility for leadership development through the Management Readiness Program. Managed the Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 to May 2005 Company Name - City , State Led the effort to implement SAP for the US Commercial operations of Schering - Plough. Solution included key Order to Cash functionality and Warehouse Management for US Pharmaceutical distribution channels. Provided consultative support to projects being executed in Belgium (APO) and Singapore (R/3). Manager, Commercial and Field Force Systems April 1998 to January 2002 Company Name - City , State Led a team of developers implementing web-based solutions for support of Schering - Plough's field forces in the United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management and Managed Care Account Planning. Designed, developed and delivered training programs for field force personnel to prepare them to properly utilize deployed technology. Manager, Service Delivery Systems April 1997 to May 1998 Company Name - City , State Led the implementation of outbound call center solutions for key operations in the Ohio call center. Led the implementation of script systems for pharmacists to make and accept patient calls regarding treatment in support of the Disease Management Programs for Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis and Congestive Heart Failure. Manager, Client Services Systems February 1994 to April 1997 Company Name - City , State Led the implementation of the Marketing and Client Services application for the front-office organization of the global bond operations. Led the implementation of a Portfolio Accounting System for the Global Advisors subsidiary of the Prudential. Oversaw the implementation and support of the LAN and PC technology teams for the Global Advisors subsidiary. Project Manager January 1992 to February 1994 Company Name - City , State Led the implementation of a new cash management system to support the treasury operations of Prudential. PC Coordinator January 1990 to January 1992 Company Name - City , State Responsible for day-to-day support of PC hardware and software for the Prudential Help Desk. Education Master of Business Administration : 2003 University of Maryland Master of Science : Computer Science , 1994 New Jersey Institute of Technology Bachelor of Science : Computer Science , 1990 New Jersey Institute of Technology Skills SAP Business Process Design Dispersed Team Management ",INFORMATION-TECHNOLOGY 23," KINDERGARTEN TEACHER Professional Summary Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results. Core Qualifications Microsoft Office: Word, PowerPoint, Excel, Outlook Inspiration Software Publisher Software Quick learner/Adaptable Strong Typing Skills Lifelong learner Proofreading/Grammar Strong interpersonal skills Resourceful & adaptable Professional and mature Self-starter/self-directed Results-oriented Flexible & adaptable Time management Meticulous attention to detail Experience Company Name City , State KINDERGARTEN TEACHER 09/2013 to Current Create engaging and inquiry based lesson plans in accordance with District-wide curriculum units following Common Core standards for Kindergarten. Differentiate instruction according to students' ability and skill level. Work with a diverse student population including English Language Learner (ELL) students, and non-English speaking students. Delegate tasks to teacher assistants and volunteers. Establish positive relationships with students, parents, and fellow teachers as well as collaborate to plan and schedule lessons promoting learning and student engagement.  Earned positive verbal/written feedback from parents regarding classroom instruction and student learning success. Received an Award from the Boys & Girls Club of Nashua; 2014-2015 TEACHER OF THE YEAR AWARD FOR KINDERGARTEN Company Name City , State K-5 LITERACY & MATH INTERVENTIONIST 09/2008 to 09/2013  Provided daily small group literacy and math intervention services using researched based programs for students, K-5, who are at risk of failing to meet district and state standards. Communicated effectively, students' progress or needs and established positive relationships with students, parents, specialists, and fellow teachers from various grade levels. Company Name City , State STUDENT TEACHER/SUBSTITUTE TEACHER 09/2006 to 06/2008 *Student Teacher for Grades 2 and 4. Substitute Teacher for grades K-12 and High School Substitute Teacher at Hollis/Brookline High School. Company Name City , State DIRECTOR, INDEPENDENT CONTRACTOR FOR PAMPERED CHEF 01/2000 to 04/2003 Successfully operated a home-based direct-sales business by marketing kitchen tools through in-home cooking demonstrations achieving top personal sales and top recruiter as well as three all expense paid trips for two. Company Name City , State PHARMACY TECHNICIAN 01/1993 to 10/1996 Assisted in preparation and filling of prescriptions requiring 100% accuracy. Company Name City , State Owned & Operated IN-HOME DAYCARE 03/1990 to 01/1995 Company Name City , State ACCOUNTANT I 01/1987 to 03/1990 Responsible for entire billing cycle of various government contracts all requiring 100% accuracy. Company Name City , State ACCOUNTANT ASSISTANT 01/1985 to 01/1987 Responsible for entire billing cycle. Company Name City , State ADMINISTRATIVE CLERK 01/1984 to 01/1985 Proposal preparation, audit support and material reconciliation. Company Name City , State SECRETARY I 01/1982 to 01/1984 Provide secretarial support for ten administrators and program manager. Education MASTERS OF EDUCATION IN : ELEMENTARY EDUCATION 2008 Rivier University , City , State , USA ​ NH Elementary Educator Certificate K-8 (1811 ) Current through 6/2017 ; PRAXIS I & II  April 2006, Sept. 2007 BACHELOR OF SCIENCE : BUSINESS MANAGEMENT 1987 Rivier University , City , State , USA ASSOCIATE OF SCIENCE : ADMINISTRATIVE SECRETARIAL MANAGEMENT 1982 Nashua Community College , City , State , USA Non-Degree Program : INTEL MATH I & II 2012 Plymouth University/UNH Manchester , City , State , USA  Earned 6 Graduate Credits, 80 hours of Content-intensive professional development and learning strategies regarding K-8 core mathematic concepts. Professional Affiliations NASHUA GARDEN CLUB,   2004-Present MEDIC ALERT COMMUNITY AMBASSADOR,   2005-2010     ​Organized & distributed MedicAlert collateral to surrounding medical community. CHARLOTTE AVENUE ELEMENTARY SCHOOL CLASSROOM & PTO VOLUNTEER  1996-2008  Room mom, Reading & math groups, chaperone, baker, Hospitality & Garden Club, Ski & Chess Club Skills Computer proficiency, organizational skills, multi-tasking, customer service, Proofreading, Prioritization, Secretarial skills, time management, accounting, direct sales, data collecting, marketing, recruiting, proposal preparation, education, cooking, baking, and I can teach a non-English speaking person to speak, read and write in English.  Computer Skills: Microsoft Office Suite:Word, Excel, PowerPoint, Outlook; Inspiration Software & Publisher. Open to learning new software. ",CHEF 24," BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales and Marketing specialist with track record in growing customer base and maximizing sales. Motivated and ambitious with ability to increase business opportunities through dynamic marketing strategies and effective communication. Able to use analytical skills and industry knowledge to develop innovative strategies for success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge of Drug Development Cycle Sales and Marketing Strategizing Market Research and Analysis  Marketing Management  Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 to Current Company Name － City , State SGW Pharma Marketing is a B2B life science marketing agency focused on connecting drug development companies with target audiences (development partners, investors, service providers etc.) by developing and managing integrated, full circle marketing programs . Oversaw business, client and vendor negotiations. Effectively directed internal marketing, communications and sales support staff. Improved marketing plans, sales strategies and customer relations to maximize business development. Leveraged industry trends in client markets to shape value-added solutions and approaches for key audiences. Streamlined operational efficiencies, developed sales tracking reports for planning by executive team. Maintained strong understanding of competitors, their offerings and their presence across globe. Account Executive Oct 2017 to Feb 2018 Company Name － City , State American Laboratory Trading provides asset management services and high-quality refurbished laboratory.equipment to clients in the life science academia and industry Promoted business growth in NC by maximizing existing client relationships and identifying new business opportunities through cold calling, networking, marketing and prospective database leads Completed daily outbound calls, up to 50 calls per day Discovered new opportunities to grow and expand inventory of products through product acquisition Successfully increased monthly sales revenue by 75% each month Kept detailed records of daily activities and client relations through Salesforce.com Southeast Sales Executive Apr 2016 to Sep 2017 Company Name － City , State SGS Life Science Services is a global leader in R&D and Quality Control testing services for the pharmaceutical, medical device and biopharmaceutical industries. Prospected and conducted more than 45 face-to-face sales calls per month with business executives and directors throughout assigned territory. Successfully acquired average of 1.5 new customers per month achieving 108% of total Revenue Target for 2016. Represented the company at focused industry trade show and/or networking events. Attended monthly sales meetings and quarterly sales training. Manager, Business Development Feb 2013 to Apr 2016 Company Name － City , State Advantar Labs (now part of Eurofins) is a GMP contract laboratory specializing in small and large molecule drug development programs. Secured new business by building strong client relationships and cultivating a deep understanding of sponsor needs. Initiated two key partnerships which resulted in 47% revenue growth. Successfully developed and planned relationship cultivating events to promote growth resulting in expansion of clientele base by 35%. Developed innovative and targeted marketing strategies to support overall branding objectives.  Played key role in the addition and launch of new service offerings Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Account Manager I Sep 2011 to Feb 2013 Company Name － City , State Cirrus Pharmaceuticals (now Recipharm) is a contract product development company assisting biotechnology and pharmaceutical companies with dosage form development projects, specifically inhaled dose products. Developed strategies to drive partnering with 8 new clients in 2012 and grew underdeveloped territory with no existing contacts or leads. Represented company at professional trade shows and conferences as subject matter expert; held information sessions and made presentations to win new business Identified and grew an adjacent, untapped market.  Able to secure new business within 4 months of starting role Served as liaison between customer and Cirrus' project management team, scientific leaders and executive management to allow for seamless project initiation Sales Consultant Apr 2011 to Sep 2011 Company Name － City , State Tarheel Media Solutions provides marketing and advertising solutions to small businesses in North Carolina. Established new customer accounts through perseverance, dedicated cold calling and exceptional service. Demonstrated products to show potential customers benefit/advantages and encourage purchases. Researched and customized service proposals for clients. Consistently met and exceeded sales goals by 20%. Fundraising and Marketing Intern Oct 2010 to Mar 2011 Company Name － City , State The Muscular Dystrophy Association is a nonprofit health agency dedicated to curing muscular dystrophy, ALS and related diseases by funding worldwide research Supported Fundraising Director in organization and management of all activities associated with community fundraising events. Cultivated relationships with community leaders, businesses and local citizens in effort to draw attention to MDA and add new donors/volunteers. Gathered and analyzed cultural, educational, social and demographic data about the community to guide local program development. Education and Training Bachelor of Science , Chemistry 2009 University of North Carolina Wilmington － City , State , United States Minor in Spanish GPA 3.45 Skills Proficient with Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts & Applications of Chemistry, Contract Research, Analytical Lab Equipment ",BUSINESS-DEVELOPMENT 25," SENIOR LENDING OFFICER - VP EXECUTIVE OFFICER Summary As the Senior Lending Officer at a regional Community Bank in Upstate NY, my role and responsibilities were for that of the outbound sales growth of the Lending function of the bank. Over the past five years I have effectively grown each segment of the bank including Residential Mortgages, Consumer and Commercial lending. Each sub segment of the banks business has been given a new department manager to help execute the action steps for growth and planned operating efficiencies as a result of my planned new initiatives as suggested by being a part of the banks Executive Committee. Senior Commercial Lender with 25 years as a leader in the financial industry. Service-oriented with expertise in building a solid customer base. Highlights Small Business Development Leader. Product Line Expansion on both Residential Mortgage and Consumer Loan Platforms. Credit and Debt Management experience. Created a CRM platform with the banks BakerHill Commercial Software. Implemented new software systems with MortgageBot and DecisionPro. Effectively grew Commercial Loan balances 5-10% each of the past five years. Established a robust outbound calling plan for the banks sales force. Designed and implemented an Incentive Compensation Plan (ICP) for the sales force. Active member of local financing agency's Board of Directors (GSBDC and NYBDC) Experience Senior Lending Officer - VP Executive Officer 11/2009 to Current Company Name City , State Responsible for the Management and Development of six(6) Commercial Lending Officers whose roles and responsibilities include the development of new business within their assigned areas of responsibilities and portfolios. Achieved an average of $60,000.0 in new commercial lending originations over the last five years . C&I and CREM portfolio active balance growth for the bank to over $150,000.0 representing a 5% year/year growth rate. Responsible for the management and functionality of the banks Residential Mortgage Group including the groups 7 staff members. Responsible for the development and management of the Consumer Loan Manager. Commercial Lender - Regional Medical Liaison 10/2008 to 11/2009 Company Name City , State Responsible for the outbound sales and servicing activity of the Commercial Lending and Business Banking activity/function in the Syracuse region. Small business expert for this segment. Commercial TEAM Leader 04/1998 to 10/2008 Company Name City , State Responsible for the development and growth of five (5) Commercial Lenders whose responsibilities and goals included the management of existing Commercial relationship within the bank and the new business development in a holistic approach. Commercial Lending Officer - AVP 09/1994 to 04/1998 Company Name City , State Responsible for the daily management and monitoring of a $25,000.0 lending portfolio through ten (10) Bank branch offices covering three Western NY counties. Activities included the development of new and existing loan business as well as solicitation of retail, trust & investment and insurance business. Generated over $30,000.0 in new commercial originations during this period. Business Development/Commercial Lending Officer 09/1991 to 09/1994 Company Name City , State Responsible for the outbound sales and management of Business Banking Credits along with the cash management sales of related bank products. Also active in the preparation of case and credit analysis cases for the origination of bank assets. Advanced Staff Auditor 07/1988 to 08/1991 Company Name City , State Responsible for the complete and accurate completion of client job work-papers for a variety of industries including Municipal, Private, Real Estate, Manufacturing, Wholesale and Retail segments of the local business market. Related Federal and State Income Tax return preparation along with personal income tax return preparation were an additional critical component of all jobs performed. Staff Accounts Payable Clerk 06/1985 to 06/1988 Company Name City , State Responsible for the preparation and submission of timely and accurate payments of both the Coated and Medical Product vendor invoice: maintained accounts payable system and all raw material transactions for subsidiary plants in Alpena, MI;. Pittsburgh, PA and Buffalo, NY. Also processed monthly expense reports, air-travel invoices and performed special accounting projects as requested. Education Commercial Lending : Advanced Lending Certificate 1996 University of Buffalo City , State , USA Commercial Lending Academic Achievement Award BBA : Accounting 1988 Niagara University City , State , USA Coursework in General Accounting and its related fields High School Diploma : General Studies 1984 St. Joseph's Collegiate Institute City , State , USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales and management, Tax return preparation, WORD , EXCEL and PowerPoint knowledgeable. ",BANKING 26," DIRECTOR OF DONOR RELATIONS Professional Summary Dynamic leader, with outstanding experience in major gifts, fundraising, event management, donor relations, government and community relations, public relations and marketing, board management and development, and strategic planning.  Adept at motivating and leading staff and promoting an entrepreneurial spirit that thrives through discipline and pragmatic thinking. Skills Strong verbal communication Budgeting and finance Project management Process implementation Extremely organized Client assessment and analysis Team leadership Self-motivated Work History 03/2016 to Current Director of Donor Relations Company Name – City , State Montclair State University's office of Advancement is tasked with raising funds to further the University's commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for three direct reports as well as a $1.2 million dollar fundraising budget. Responsibilities include: designing, implementing and coordinating an institution-wide comprehensive donor relations and stewardship program that consistently engages and appropriately promotes donors at all levels as well as managing key fundraising events. Accomplishments: Managed and achieved 100% of Annual Golf Outing goal by engaging more sponsors and reducing costs through collateral cost reduction. Managed and Achieved 133% of Annual Scholarship Dinner goal, this was done by engaging vendors as sponsors and managing the budget more efficiently, as well as implementing new ways to recognize sponsors. Implemented efficiencies to manage acknowledgement policies and procedures across the Division and University that were essential for a comprehensive donor relations program. Designed, documented, and implemented a systematic and integrated donor relations program that encompassed donor cultivation and recognition events, endowed position installations, and building naming dedications. Responsible for devising and using consistent, accurate, and appropriate information-sharing mechanisms for stewarding prospects and donors. 09/2014 to 03/2016 Director of Development Company Name – City , State As a Roman Catholic, college preparatory school under the auspices of the Archdiocese of Newark, IHA is committed to graduating savvy, critical thinkers who are confident, independent women are prepared for their futures. Responsible for $1.2 million dollar department fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign, scholarship, marketing initiatives, and stewardship programs and established metrics for review. Accomplishments: Modernized IHA's external brand recognition, to include new admissions materials, development materials, stewardship report and brand guide. Manage a staff of 2, who are responsible for donor recognition, acknowledgement process as well as prospect research. Reengineered annual fund program, increasing net revenue by 45% Designed and implemented long-term advancement plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. Outfitted new STEM classrooms with grant donations from Konica Minolta Achieved 100% of annual capital campaign goal for FY15 Instituted Alumnae giving program, as well as Reunion Giving amongst classes, achieved over 100% of initial goal. Manage a portfolio of 250+ major gift prospects and have achieved 100%+ of FY15 goal on target to achieve FY16 goals. 10/2013 to 09/2014 Donor Relations Manager Company Name – City , State Saint Peter's University's office of Advancement is tasked with raising funds to further the University's Jesuit Catholic identity and commitment to educate a diverse community of learners through alumni and friends of the University. Responsible for $250,000 individual fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed scholarship reporting, capital campaign, and event programs and established metrics for review. Oversaw all aspects of donor stewardship, scholarship endowment, portfolio of 100+ prospects and management of the Board of Regents. Accomplishments: Increased Board of Regents participation within the following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, and Internship opportunities. Liaised with Office of Admissions on their behalf. Managed a major gifts portfolio of 100+ and achieved 100% of 2014/2015 individual, corporate and foundation goals. Developed a system to customize relationship management for leadership-level donors, with particular oversight of the University's ""Top 25"" VIP donors. Work with LGOs to ensure these donors receive appropriate levels of stewardship reporting, recognition and guidance with respect to their interactions with the University. Managed all donor scholarships, to include tracking of all funds and awards made, donor communication and reporting. Transformed Scholarship process as it pertains to all stakeholders to include: Donors, Advancement, Finance, Financial Aid and Admissions. Provided new opportunities for donors to meet scholarship recipients. Managed the pledge process for the $60 million dollar Student Center imitative. Bergen County representative for the University at all key opportunities within the region. Responsible for supervising, creating, executing and overseeing a comprehensive donor acknowledgement, reporting and recognition program, including advising on complex and carefully orchestrated events and programs for the University's donors. 11/2010 to 10/2013 Annual Fund and Special Events Manager Company Name – City , State Englewood Hospital and Medical Center Foundation raises private funds to further the Medical Center's vision to become the regional leader in providing state-of-the-art compassionate care in a humanistic environment. Responsible for overseeing all elements of $2.5 million Annual Fund. Accomplishments: Increased corporate and community sponsorship's of all signature events by 45%. Managed a major gifts portfolio of 100+ and achieved 100% of 2012 & 2103 individual, corporate and foundation goals. Transformed 13 year-old Breast Cancer Walk. Increased net revenue by 75% in one year. Established Foundation's first Business Partner Program as well as Physician Partners Program which offered a new revenue stream to augment the Annual Fund. Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program and the Physician Partners as well as Caduceus Society; achieved 100% of goal in 2012 and will do so again in 2013. Achieved 100% of goal for all 2012 and 2013 events, while staying within expense budget. Manage key volunteer committees for all signature events. Implemented annual $3.2 million advertising program Accomplishments: Provided leadership to key service line representatives, developing dynamic advertising programs to promote hospital and develop new business. Managed vendors and established metrics for review on all campaigns. Negotiated 25 free bus sides/tails for EHMC Foundation to advertise Walk for Awareness Breast Cancer Walk Recipient of 2012 Aster and Jersey Awards for Bariatric and Maternity Ad Campaigns. 04/2010 to 11/2010 Special Events & Annual Fund Manager Marketing Communications Specialist Company Name – City , State For 100 years, the American Cancer Society has worked relentlessly to save lives and create a world with less cancer and more birthdays. Together with millions of our supporters worldwide, we help people stay well, help people get well, find cures, and fight back against cancer. 03/2009 to 04/2010 Director of Special Events Company Name – City , State Managed all annual events within in the North Jersey Region to include Golf Classic, Gala, and Making Strides against Breast Cancer Walk. Achieved 100% of all goals while staying within expense budget. I was the first MSABC Walk Director to achieve goal in 6 years, I did this mainly by engaging two additional key sponsors, but more importantly by adding eleven additional ""Pacesetters"" who raise a minimum of $5K each. Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal of $546,000. I was the first individual to achieve goal for this event in 6 years. Recruited two new board members who were instrumental in revitalizing Golf Committee. Managed small team of direct reports and volunteers. Established new metrics for review. Oasis is dedicated to feeding and clothing needy women and children and to offering them educational resources and skills to obtain meaningful employment and to break the cycle of poverty. 01/2006 to 03/2009 Director of Fund Development Company Name – City , State Responsible for $1.5 million fundraising budget, including participation in budgeting process and monitoring of revenue and expenses. Managed annual fund, capital campaign and event programs and established metrics for review. Accomplishments: Achieved ""Charity Navigator, 4 Star Status"" during my tenure. Modernized Oasis's external brand recognition, to include a new website, a dynamic new social networking presence and many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record and USA Today. Closed $500K budget gap through strategic board initiatives. Achieved 100% of goal on all signature events. Reengineered direct mail program, increasing net revenue by 25% Established first volunteer special events committee Designed and implemented long-term fund development plan, including strategies related to the cultivation, solicitation, acknowledgement and ongoing stewardship of individual, corporate and foundation donors and campaigns for capital projects. is a total process approach company and provides the finest marketing support solutions to clients in the forefront of their industries. 11/1997 to 10/2004 Senior Marketing Communications Manager Company Name – City , State Developed and managed all aspects of client portfolio, to include sales, marketing, branding, trade shows, public relations, web, etc. Accomplishments: Increased sales portfolio by 75% Achieved sales goals annually Awarded Customer Service Award in 2008 and 2009 Managed and implemented new branding, marketing communications and trade show/event initiatives for existing clientele. Sony is a diversified global company at the forefront of technological innovation and entertainment. Sony Electronics is the sales and marketing arms of Sony's global electronics business. It is a leading provider of audio/video electronics and information technology products for the consumer and professional markets. 01/2002 to 09/2002 Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst Company Name – City , State Implemented online product launches into the B2B & B2C market while executing updates specific to each product line. Responsible for general production and tradeshow coordination of booth, events, premium items and collateral for multiple business units and managed advertising budgets. Received Award for the production of the first CDR for largest tradeshow, NAB, which contained all broadcast product collateral. Managed internal sales award program and ensured confidentiality on highly sensitive information, as well as manage all updates to the programs' website. Community Hospital committed to being a leader in the community in offering quality healthcare with a commitment to caring. Corporate Relations, Sales Representative Liaison to physicians, community leaders, government and corporate leaders to secure and gain market share. Accomplishments: Increased business by 35% in first quarter of 2002 by marketing the services of the hospital to doctor's offices and corporate clients Negotiated all sales contracts with customers at senior management level, and increased profitability by 22%. Raised funds for health care initiatives and education through corporate solicitation. Achieved 100% of gross goal for ""Women of the New Millennium"" program as well as the annual gala & golf outing. Affiliations Board Member of Julia's Butterfly Foundation, Wyckoff, NJ Education B.A : Political Science Montclair State University - City , State Political Science Skills Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter, SAP, Access ",DIGITAL-MEDIA 27," CONSULTANT Summary Professional, dedicated hard worker. Over 10 years of Customer Service Experience. Self-motivated inside Sales Representative with excellent verbal and written communication skills and strong computer and CRM experience. Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly- motivated teams as well as leading cross functional teams in a fast-paced environment. Enthusiastic, resourceful high school graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Excellent at juggling multiple tasks and working under pressure. Skill Highlights Adobe Proficient Windows XP Proficiency Windows 7 Expertise Proficient in MS Office CRM Expertise Dealersocket Proficiency l Inventory control procedures Employee scheduling Cash handling accuracy Strong communication skills Superb sales professional Excellent multi-tasker Time management Professional Experience Consultant June 2015 to September 2015 Company Name - City , State Help customers select products that best fit their needs. Complete customer order's professionally & on time. Advise customers of services & product of the month. Inform customer of knowledge on ""Survey"" and ""Pack Plus services"". Pack and Ship customer packages. Sales February 2015 to June 2015 Company Name - City , State Maintained accuracy in calculation discounts, interest and commissions. Assist customers in finding vehicle which fits their needs and wants. Inform customer of all features on vehicles, and different trim levels. Contacted customer per internet request to make appointments and bring them in. Advise customer of all warranty and service information. Manager February 2012 to January 2015 Company Name - City , State Composed effective accounting reports summarizing accounts payable data. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Supervised employees with following company polices. Hired and terminated employees. Sales March 2011 to September 2011 Company Name - City , State Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales with an 85% success rate. Consistently hit and exceeded sales goals by 20%. Assisted Customers in purchasing a vehicle, to fit all needs, at affordable rates. Customer Service Rep April 2010 to February 2011 Company Name - City , State Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Customer Service Rep March 2008 to May 2009 Company Name - City , State Effectively managed high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused customer situations calmly and courteously. Identified chronic customer issues by creating and maintaining customer complaint log Price Team Specialist April 2007 to March 2008 Company Name - City , State Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Priced merchandise, stocked shelves and took inventory of supplies,cashier. Handled all customer relations issues in a gracious manner and in accordance with company policies. Determined customer needs by asking relevant questions and listening actively to the responses. Swing Manager August 2005 to April 2007 Company Name - City , State Interviewed job candidates and made staffing decisions. Verified cash drawers and made bank deposits. Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed/ Planned budgets and authorized payments and merchandise returns. Reported to the distract manager regarding all store and staff issues. Education High School Diploma : General Education , 2005 Pine Ridge High School - City , State , USA References Available upon request. ",CONSULTANT 28," EXECUTIVE DIRECTOR Professional Summary Visionary and motivated hospitality leader with over twenty-five years of experience in project management and financial administration in both public and private sectors. Possess an established track record of creating and implementing programs and long term business strategies aimed at company growth. Passionate about providing healthy nutritious options and enhancing wellness for youth and communities. Core Qualifications Small business development Public relations and community outreach in private and public sectors Teaching, training, and public speaking Non-profit administration Leadership and team building Budget administration Experience Executive Director Oct 2008 to Current Company Name - City , State Set policies consistent with the mission of the foundation Supervised work flow, design, and delivery of foundation initiatives for strategic plan Built strong diplomatic relationships with government agencies and officials Successfully secured over one million dollars in grant funds for the foundation Developed training programs for restaurants and hotels Created new revenue streams to achieve financial solvency for the foundation Supervise partnership with thirty-five high schools in state culinary and restaurant management programs. Owner and Operator Mar 1998 to Sep 2006 Company Name - City , State Served as President and Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, and customer relations to generate optimal revenue streams. Director of Culinary Arts and Hospitality Management Division Sep 1984 to Sep 2008 Company Name - City , State Administered all curricular, administrative and financial aspects of the division Lead program evaluation efforts and created strategic plan to develop and enhance program offerings Managed annual budget of up $750,000 Provided leadership for planning new and improved labs and staff development to optimize student success Implemented and evaluated programs and activities to insure that the advisory committee functions in a matter consistent with accreditation standards Participated in professional development activities and programs as required by accreditation and regulatory agencies Coordinated all faculty orientation and training Managed all foodservice and catering operations for the college and McIntyre Hall Performing Arts Center Served on the committee to design NW Career and Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, and Nutrition Developed restaurant management training program for Swinomish tribal members Developed and taught hospitality training program for DSHS work first initiative Taught senior level coursework for Washington State University Hotel and Restaurant Administration program. Education Bachelor of Arts , Hotel and Restaurant Administration Washington State University - City , State Hotel and Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food and Beverage Executive American Hotel and Lodging Association Certified Instructor in Advance Food Safety, Serving Alcohol Responsively, Nutrition, and Restaurant Management: National Restaurant Association Certified Personal and Group Fitness Instructor, WITS World Instructor Training School, and NCSF National Council on Strength and Fitness Accomplishments Awarded the Presidents Medal: American Culinary Federation Served on the board of directors for the American Culinary Federation ACF Served as president of the American Culinary Federation Accreditation Commission Served as president of the Washington Association of Occupational Educators Represented post-secondary hospitality education on The Council for Hotel, Restaurant and Institutional Education delegation to the former Soviet Union and Czechoslovakia Successfully opened and operated a seafood food restaurant reaching annual sales of 1 million and a 7% net profit. Served as the Council for Hotel, Restaurant, and Institutional Education ambassador to the People's Republic of China lecturing on tourism and hospitality management Skagit Community Foundation Board Member ",ARTS 29," DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional with a tangible track record of consistently delivering exceptional financial modeling and analytic support. Proved success of managing day-to-day business activities of financial analytic systems and teams, supporting M&A activity, managing large-scale projects, developing, implementing and auditing business process flows, and ensuring the accurate disclosure of financial facts. Experienced leader, working across the organization to create compelling analysis with the goal of influencing improved business performance. Highlights Financial system assessment and implementation Business process improvement Buy & sell side due diligence In-depth knowledge of SAP Purchase accounting Analytical support Forecasting and planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member of the Sell side team, responsible for the Financial Analytic modeling and support of the Confidential Information Memorandum, Financial Model and Due Diligence process resulting in a $2.3 Billion sale of IMG to WME and Silver Lake Partners completed May 2014   Developed documentation and analytics for the European Union, Turkey, and United States Anti-Trust fillings related to the sale of IMG to WME. Provided analytic support of purchase accounting, goodwill and intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured and implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget and Planning (MS 7.5) Experience Director Finance Projects January 2015 to Current Company Name - City , State Responsible for the strategic design, implementation, integration and accessibility of resources enabling effective and reliable data analytics and business intelligence across the Enterprise. Responsible for deploying efficient approaches to the processing of financial data across the various teams within the Finance Division. Additional responsibilities include appropriate source identification, building of data extraction methods, design and maintenance of data reconciliations and data modeling tools, as well as overall financial reporting & analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement and the generation of additional capacity within the Finance Division. Manager of Business Analytics January 2012 to January 2015 Company Name - City , State Developed and supported methods and studies to determine the effectiveness of business plans, policies and procedures in a $1.2 Billion multinational environment. Supported, Consolidated and Reported the Quarterly and three year rolling Financial Forecast of 250+ users Worldwide. Analyzed financial information to determine the information constituted an accurate and adequate disclosure of facts. Supported Business Unit requests for special projects related to Financial Forecasting and Analysis Developed and Supported forecasting methods for currency exposure and currency hedging activity. Maintained the integrity of the Financial Forecasting system. Assistant Finance Director - Corporate Services May 2008 to January 2012 Company Name - City , State Assistant Finance Director of Service Centers Worldwide, overseeing the monthly finance activities related to Corporate activity. Performed month end close, reporting and analysis activities of 80+ worldwide locations, $150M annual budget. Developed lease accounting policies and procedures. Developed and Administrated the Capital Expenditure planning and reporting process. SVP Financial Planning & Analysis January 2003 to May 2008 Company Name - City , State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling and Risk Simulations Developed quantitative risk and return models Responsible for identifying and pricing acquisitions for private equity Responsible for buy side valuation analysis Responsible for due diligence Responsible for projections and budgets Worked with Low Income Housing and Historic Tax Credits. Education Bachelor of Arts : Economics/Geography University Of Cincinnati - City , State MBA : Finance Bowling Green State University - City , State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning and Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning and Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation ",FINANCE 30," CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient and confident Positive and optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded all company goal and personal goals. excellent average handle time and outstanding Customer satisfaction reports. Received numerous compliments from members. Experience Customer Service Representactive 08/2014 to Current Company Name City , State Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Called 20-30 lapsed customers each day to inquire about continuing needs. Handled escalated calls. Researched cases, pay by phone, handled vendor return unit calls and also took Supervisor calls. Became a researcher/Supervisor within 3 months of start date. Office Manager/ Fitness Instructor 04/2013 to 08/2014 Company Name City , State Recruited an average of 7 new participants each month. Explained exercise modifications and contraindicated movements to participants with a history of injury. Cultivated positive relationships with participants by interacting with them during group fitness classes. Greeted all members in a professional and friendly manner. Developed safe and effective exercise programs for all members. Explained class objectives and rules. Customer Service Associate 01/2013 to 04/2013 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 30 calls in queue per minute. Acted professionally and patiently when addressing negative customer feedback. Customer Service Associate 08/2012 to 01/2013 Company Name City , State Assessed clients' financial situations to develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 to 08/2012 Company Name City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained daily records of children's individual activities, behaviors, meals and naps. Maintaineda child-friendly environment by allowing frequent access to outdoor activities. Sparked imagination by helping children discover new things each day. Sparked imagination by helping children discover new things each day. Customer Service Rep 01/2009 to 04/2010 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with up to 25 calls in queue per minute. Addressed and resolved customer product complaints empathetically and professionally. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Identified chronic customer issues by creating and maintaining customer complaint log. Referred unresolved customer grievances to designated departments for further investigation. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City , State Bachelor of Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone ",FITNESS 31," BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 to August 2014 Company Name City , State Business Development Consultant Phoned, emailed and actively followed up with potential leads given to me by management. Answered calls and scheduled appointments with the sales team. Logged all customer information in VinSolutions. Confirmed appointments and scheduled follow ups with customers. Notified necessary departments when appointments have been set. Maintained a goal of 8-10 appointments created daily. Recorded daily and weekly appointment information in a spreadsheet to measure success against our goals. November 2011 to April 2014 Company Name City , State Senior Design Consultant Developed exterior design concepts and planned the schematic color and finish of the colors chosen. Reviewed project costs, budgets and adherence to schedules. Ensured that the project vision and design intent were reflected successfully. April 2009 to November 2011 Company Name City , State Expo Design Desk Associate Generated more sales leads than any other design associate. Assisted lead designers with their floor plans, elevations and 3-D perspective views prior to presentation to the client. Assisted designers with their material boards for in-house review and presentation. Reviewed project costs initially with home owners. Voted Employee Committee President and planned all employee events and fundraisers. March 2004 to March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted and handled all wallpaper sales. Passed all skill level tests in the 95th percentile each month. Organized and conducted presentations at all the faux finish clinics to public. Cultivated long term relationships with area contractors. Primary representative for area home shows and real estate seminars. Visited home sites to assess and fulfill customer needs both interior and exterior projects. Education and Training University of Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified in Safety, Manufacturing Processes & Production and Forklift Certification from Washburn Institute of Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University of Kansas City , State Interior Design Bachelor of Fine Arts Interior Design ",BUSINESS-DEVELOPMENT 32," ACCOUNTANT Highlights Microsoft Office : Intermediate in all the Microsoft Office components( Excel, Word, PowerPoint, Outlook and Access); Very familiar with ( Macros, V-look ups, SQL, calculating formulas and manipulating reports as well as smart view) Running query reports and creating reports. SAP PeopleSoft: Navigate within Resource one to retrieve financial reports and run queries Experience 08/2014 to Current Accountant Company Name － City , State An accountant within the Experimental Therapeutics Research department, which prepares grant, restricted and non-restricted financial reports to PI's within the department. Create financial models and analysis for all restricted and non-restricted accounts within our department. Prepares monthly financial reports for PI's. Reconcile the ncRNA Core on a monthly basis. Assists with the completion of effort reporting as well as completes Job Data Update Form ( JDUF) via the EPAF system and expense transfers as needed to clear deficit. Assist with the preparation of operating budget. Assist with financial model for specific grants within our department. Monitors and reviews departmental transactions to ensure compliance with established financial controls in accordance with divisional and institutional policies and to ensure applicable revenue and expenses are captured. Communicates with Grants and Contracts to ensure that requests completed in a timely manner. Reviews Open PO on a monthly basis and close all PO's as necessary. Analyzes and evaluates operations of financial systems, prepares recommendations and documents to update fiscal services and other related policies and procedures with respect to operating systems. Assist with the invoicing via ILABS. Construct a macro-enabled reconciliation template which significantly reduces keying errors while maximize reconciliation efficiency. Implemented a macro-enabled reconciliation template, which increased effectiveness by twenty percent and significantly reduced keying errors. Prepares training materials within the department to increase productivity and standardized processes. Completes special projects as assigned by the department Administrator. 12/2012 to 08/2014 Staff Accountant Company Name － City , State Full cycle accountant for several operating companies within Sysco Foods Company; completed and issued weekly, monthly, and quarterly financial statements to the operating companies for review and submit to the corporate office. Uplaod and run reports in business objects for CFO ofoperating company to review. Verified journal ledger entries of cash and check payments, purchases, expenses and trial balances by examining and authenticating inventory items. Prepared monthly P&L for several operating companies within the Sysco Corporation and research variances, reviewed transactions in the GL for accuracy, and researched transactions that deviate from the purpose of the account. Reconciled aging AR transactions and performed financial analysis, identified and explained deviations from planned or historical data. Assisted in evaluating control systems in the accounting process to ensure operating companies comply with GAAP as well as provided the necessary information to both internal and external auditors on an as needed basis. Reviewed account reconciliation from other accountants in a timely manner. 01/2010 to 02/2012 Accountant /Auditor Company Name － City , State Served as both an accountant and auditor within the department of financial services. The role consisted of utilizing software applications to compile, retrieve, and summarize accounting information for analysis and reporting purposes. Examined accounting source documents for accuracy, completeness, and compliance with departmental and state rules, regulations, and agreements. Provided financial trainings for over 240 faculty and staff employees to enforce the rules and regulations of the procurement card set by set the State of Texas procurement regulation. Maintained controlling records required to ensure accuracy of all data entered into the accounting system. Identified and reported situations not in compliance with PVAMU internal controls, policies, and procedures, recommending improvements to the accounting process to optimize internal control. Performed duties in compliance with GAAP, company and department policies and procedures, internal controls and Sarbanes-Oxley requirements. Reviewed expense report for irregularities and recommended corrective measures to improve internal controls. Prepared adjusting and closing entries, statements, and analyze financial operations. Education May 2011 Masters of Science : Accounting Prairie View A&M University － City , State Accounting Dec 2009 BBA : Accounting Prairie View A&M University － City , State Accounting Professional Affiliations CPA Candidate Participated in various community activities, including the Phi Beta Lambda and National Association of Black Accountants Texas Society of CPA's Beta Gamma Sigma Greater Women's Chamber of Society Completed all the Research Operations Curriculum in 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view ",ACCOUNTANT 33," PROJECT ACCOUNTANT Career Focus Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized and detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 to Current Company Name - City , State ? Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase. Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts. Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings. Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment. ASSISTANT TO VICE PRESIDENT April 1996 to February 1999 Company Name - City , State Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management. Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting. Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million. OWNER May 1994 to January 1996 Company Name - City , State Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work. Managed all insurance, premiums, claims and annual audits. Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings. Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 to April 1994 Company Name - City , State Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance. Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian. Researched and prepared responses for all Tenant Requests for Proposal. Scheduled and coordinated special events and trade shows to actively market the property. PROJECT MANAGER September 1989 to July 1992 Company Name - City , State Responsible for interior tenant build out for various projects to include  the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs. Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines. Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others. PROJECT COORDINATOR January 1985 to September 1989 Company Name - City , State Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations. Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list. Secured various permits and Certificates of Occupancy for base buildings and tenant work. Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 to January 1985 Company Name - City , State Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed. Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS). Education USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals,  RFI, SAP, Scheduling, Taxes, Trade Shows,  ",ACCOUNTANT 34," LEAD CONSTRUCTION MANAGER / REGIONAL QUALITY MANAGER Summary Proactive Project Manager experienced in managing a variety of construction teams and projects. Successful in creating effective communication between personnel, general contractors and the management team. Highlights MS Office proficient Organized and detail-oriented Superb management skills Project budgeting Building codes and regulations Permit processing Safe job site set-up Blueprint fluency Power and hand tool operation Residential construction specialist Cost control Baseline schedules creation Experience 11/2010 to 03/2016 Lead Construction Manager / Regional Quality Manager Company Name － City , State Software/Databases: MS Office, MS Word, MS Excel, MS PowerPoint, MS Outlook, Microsoft Project, Anritsu Software, Adobe Pro, Siterra, Remedy, Visio, Quick Base, Documentum Operating Systems: MS Windows / Mac OSX Methodologies: Operations Management, Homeowners/Property Management, Project Management, Business Analysis, Inventory Management Processes Accountable for managing the daily field construction activities for the AT&T Turf - LTE project in New Jersey /Staten Island and San Diego Markets Completed 1000+ LTE and NSB site builds ensuring scope of work compliance, safety, quality, schedule, implementation and customer satisfaction Committed to both NSB and LTE sites on the team and regarded by the team as one of most experienced construction managers. Continually provided guidance and training to multiple general contractors and OCI construction managers related to the LTE scope of work and AT&T specifications. Identified opportunities for improvement with project scope and methods of procedure. Implement changes and processes to improve construction efficiency and quality. Enforced our high quality expectations with the contractors and team by co-creating a QA punch list consisting of over 600 items to be checked and verified on each site. This list replaced the AT&T national standard ND-51 compliance checklist on Black & Veatch LTE sites and resulted in a formal submission to AT&T Wireless from the National Quality Manager for approval to be implemented nationwide. 01/2007 to 11/2010 Owner / General Contractor Company Name － City , State Supervised construction for over 300 Projects in New York, New Jersey and Pennsylvania and managed a construction team of up to 20 people including Employees, Subcontractors, Architects and Engineers. Worked closely through weekly cross-functional meetings with Engineering, Subcontractors, Employees, Homeowners and Property Management. Assigned action items and tracked required deliverables and task completion to maintain project deadlines. Key contributor to the designs and revisions of construction details throughout the construction phase for standardization of design specifications and creation of construction task order and tracker templates. Continuously monitored working environment, production and quality to effectively and safely increase revenue, efficiency and Profitability. Often answered construction, design and logistics questions and resolved numerous project issues,. 07/2006 to 05/2007 Specialty Manager Company Name － City , State Supervise Associates in the selling effort, ensuring the store's in-stock position and maintaining an appealing and organized store appearance. Key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns and supporting service needs for both. Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing and communicating to associates. Provided support for Microsoft Client and Server systems. Performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary. Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. 01/2001 to 01/2006 System Administrator Company Name － City , State Provided support for Microsoft Client and Server systems. Installed and supported network printing devices, upgrades and repairs hardware. Maintained user and group policies, Active directory, security procedures, VPN and client requested back-up procedures. Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support). Performs technology needs analysis. Rolls out hardware and software to ensure optimal deployment of resources. Plans, implements, and supports the network and computing infrastructure plan. Manages small to medium sized projects according to agreed upon budgets and schedules. Assists with technology planning through ongoing research. Education 2006 Currently Pursuing Cisco Certification and PMP Certification, 2016 Netcom Information Technologies Microsoft Certified Professional Andrew Connector & Weatherproofing Certificate OSHA 10-hour Certification First Aid/CPR RF Awareness Skills account management, Active directory, Adobe, back-up, backup, budgets, Business Analysis, Cisco, Client and Server, coaching, hardware, CPR, client, customer satisfaction, Databases, Documentum, e-mail, First Aid, functional, hiring, internet access, Inventory Management, logistics, Mac, managing, meetings, Microsoft Certified Professional, MS Excel, MS Office, office, MS Outlook, MS PowerPoint, Microsoft Project, MS Windows, MS Word, needs analysis, Network administration, network, Operating Systems, Operations Management, Performance management, policies, Processes, Project Management, Property Management, Quality, QA, Quick, repairs, research, safety, selling, sales, San, scheduling, staffing, supervisor, Supervising, supervision, upgrades, VPN, Visio, web server ",CONSTRUCTION 35," PUBLIC RELATIONS INTERN Summary Ambitious, service-driven student , looking to apply my education and experience to a job in Sports Management. Areas of proficiency include communication skills, people skills and a Skills Strong work ethic Self-motivated Data analysis Empathetic listener Communication skills Foreign Language Experience Public Relations Intern May 2017 to August 2017 Company Name － City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Targeted specific clientele to identify trends and developments that might influence PR decisions and strategies. Successfully aided in the establishment of a new and upcoming Franchise. Sales Associate May 2013 to May 2014 Company Name － City , State Completed all cleaning, stocking and organizing tasks in assigned sales area. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Provided an elevated customer experience to generate a loyal clientele. Counselor June 2011 to June 2014 Company Name － City , State Identified signs of emotional developmental problems in young students. Referred residents and families to community resources to improve well-being and quality of life. Educated families and community members about domestic violence. Molded kids to leaders. Education and Training Bachelor of Arts : Communication, Current Sports Management Texas A&M University － City , State Communication, Current 3.481 Sports Management Interests Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities Skills Strong communication skills, clientele, organizing, People skills, policies, Public speaker, quality, sales, Self-motivated Activities and Honors National Honors Society of Leadership and Success *Member of Delta Delta Delta Professional Summary Personable student who works diligently at building effective relationships with clients and staff members. Highly deadline-driven. Motivated and detail-oriented who is flexible, versatile and proficient at maintaining a sense of humor under pressure. Additional Information Volunteer/Service Experience *Volunteer, Special Olympics, October 2015- officiated teams, collaborated with different families, managed scoreboard *Community Relations Volunteer, Texas Rangers Triple Play Gala Event, Summer 2016- handled auction items, organized seating arrangements, assigned various jobs to people, advertised event, consulted with players and tended to their needs Leadership Positions *Public Relations- Decorations committee, Delta Delta Delta, Fall 2015-current-Assisted organizing St. Jude philanthropy events, contacted different companies for supplies, promoted upcoming events *Chapter Development- Intramural chair, Delta Delta Delta , Fall 2016-current-Uphold the obligations of Membership, participate in officer training and transition activities ",PUBLIC-RELATIONS 36," HR COORDINATOR Summary To obtain a challenging career in the human resource field where I can utilize my capabilities and experiences to achieve goals as well as my personal development. Highlights I have great knowledge of fax machines, printers, copiers, and computers. I type about 45 wpm with a great accuracy I also have Microsoft Word, Excel Access and PowerPoint experience Experience HR Coordinator February 2015 to Current Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Answered employee questions during the entrance and exit interview processes. Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths. Selected and interviewed candidates for all available positions. Assessed employee performance and issued disciplinary notices. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits. Managed over  70 personnel files according to policy and federal and state law and regulations. Generated employee tracking reports each month. Managed communication regarding employee orientation and open enrollment for benefits. Organized employee schedules, department phone lists and business card orders. Ran queries and reports through the ADP system. Drafted department-specific employee announcements. Created social media initiatives for new employee search strategies. Completed all work with a 95% rate of accuracy. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Completed payroll processing from start to finish for more than  65 employees. ​ ​ Payroll/Staffing Coordinator June 2012 to Current Company Name － City , State Maintains personal employment files Process payroll and set up E-time for employees Reconcile payroll journals and time cards Maintain and manage PTO balances Full On boarding function and recruiting duties Maintain OSHA logs and file workers compensation claims Employee relations liaison with client and supervisors Track and manage the credentials for an employee to maintain compliance Coordinate staffing needs to meet the organization's requirements Monitor overtime accumulation and attendance of employees Manage & facilitate the orientation process Provide facility tours and tests to candidates and newly hired employees Conduct competency checks on new and existing employees. Tax Clerk/Secretary August 2007 to June 2012 Company Name － City , State Creates control logs Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Data entry. General Appraisal/Data Entry Clerk November 2006 to July 2007 Company Name － City , State Routing (associates field cards with appropriate maps in rational sequence for field work Files documents and maps in appropriate sequence and location Maintains personal production records and submits as required. Sets up informal review appointments for property owners Receptionist as needed (answer phones, use of computers, copiers, printers, faxes, direct property owners in right direction, take messages, make appointment cards, and etc.) Utilizes multiple resources to determine correct mailing addresses when mail is returned from the Post Office. Customer Service Rep January 2005 to January 2006 Company Name － City , State Received cash from customers and employees in payment for goods and services, and recorded amounts received. Made change, cashed checks and issued receipts and tickets to customers. Recorded amounts received and prepared reports of transactions. Read and recorded totals shown on cash register tape and verified against cash on hand. Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Compiled reports, such as cash receipts, guest-bill charges and maintained high standards of excellence and sales. Provided information regarding activities and location of departments, offices and employees within organization Answer phones, use of computers, copiers, printers, faxes as needed. Education AS : Business Management , Present Albany State Technical College Business Management Skills cash receipts, cash handling, cash register, client, customer service, Data entry, direction, Employee relations, faxes, fax machines, hiring, inventory, mailing, Access, Excel, mail, Office, PowerPoint, Microsoft Word, payroll, Process payroll, copiers, printers, Read, Receptionist, recruiting, Routing, sales, scheduling, staffing, take messages, answer phones, phone, type, 50 wpm ",HR 37," BANKING Summary Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement. Entry level banking focused on applying excellent research skills and writing ability to a position in business management.Enthusiastic business major with excellent communication skills and strong motivation to succeed. Highlights Cash handling Financial analysis MS Excel expert Analytical Financial reporting Loan operations Managing multiple priorities Identifying risks Spanish speaking MS Office proficiency Team leadership Excellent communication skills Strong lead development skills Business negotiation Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Experience Company Name City , State Banking 11/2016 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Banking Employee 05/2014 to 08/2015 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Company Name City , State Intern 06/2013 to 09/2013 Managing and editing the companys online area and the educative software (Moodle). Developing and preparing accounting, statistics and Office subject papers (Word, Excel,PowerPoint). Company Name City , State Banking intern 06/2012 to 09/2012 Opened new customer accounts, including checking, savings and lines of credit.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Education Master of Science : International Trade 2014 Universidad Carlos III de Madrid , City , State , Spain International Trade Policies, international trade laws,. Bachelor of Science : Business Administration and Direction 2013 Universidad Pública de Navarra , City , State , Spain Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML ",BANKING 38," SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security and the Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building and Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware and Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding of Assets in KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN - Security Configurations for Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases and COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection and Response in Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security and the Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing and Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals of Networking 04/25/08 18287 SKSIT ITIL: Problem and Change Management 04/24/08 18054 KARTA Introduction to the Certification & Accreditation Process 04/12/07 18064 KARTA Information Security Awareness - Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles of Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness - Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness - Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls and Internet Security 12/16/05. System Administrator , 07/2005 to Current Company Name Hours per week: 40 + Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This is a federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As the 12 Computer Systems Administrator the EOps-ECC-WSSB-BSS-CIS group, my job function is varied and requires multi-tasking as a standard. I have acted as the CIS section supervisor. I am a trainer for new employee's coming into the group on details and 4 new permanent employees into the CIS group. I am required a basic working understanding of 7 projects and to be able to step in for other SA's at a moment's notice of well over 500 servers. The work involves analyzing customer requirements, developing specifications for new or modified systems, planning and coordinating the design, development, testing, installation, and support of new and modified systems, including hardware and software, and serving as the primary liaison with customer organizations on all IT-related matters. The work may involve developing and presenting training on the operation and maintenance of new systems to the IRS IT staff including IT specialists in other specialty areas, to insure that new systems are properly managed. The employee may adapt and implement systems diagnostic and maintenance tools to ensure the availability and functionality of systems required to support organizational Objectives and evaluate and recommend selection of new systems diagnostic tools. This work affects the availability of IRS IT systems needed to meets the mission requirements. Regular contacts include employees in the same or related units, employees and managers within IRS and contractors/vendors at several levels of the agency (campuses, headquarters or field offices); and individuals or groups from outside the agency, including consultants, contractors, vendors, or representatives of professional. My main duties are to maintain server's operation, security, and analyze and diagnose system hardware and software components. I also write up problem tickets with server's hardware and software and get clearance for vendors to have access to the servers for hardware repair as well as scheduling times with local I.R.S. personal and vendor to accomplish the repairs. I make sure when new server are to be put on the Domain I do all of the appropriate paper work which includes requesting UWR's, KISAM asset management to include all of the new servers information from serial numbers, bar code, make, model and location just to name few of them. I also file out the Server Compliance checklist, software license forms. In addition, I image or re-image server with the proper Windows Operating System and software needed to run the server e.g. Contact Recording, Contact Analytics, TOS, RTS among other servers. I also monitor and respond to KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs are up to date and operational. Insure all Microsoft Windows patches are installed on servers. I make sure Altiris is installed and the endpoint is healthy and if not I make the necessary corrections. I run Windows Policy Checker to insure the server stays with IRS and Cyber Security Compliance. If there are any that is not in compliance, I make the necessary changes to bring them back into compliance. I create documents in Word and Power Point in referencing to problems that I have encountered during trouble shooting a situation for other's in my group in case they have similar situations or problems and put them in our group shared location on the network for all to read. I also have done short training on things that I have encountered or I had more knowledge than others in my group via OSC in sharing on my conference calls. TPF Operations Server (TOS) I am the main system administrator and my accomplishments that I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Installing and maintaining software and hardware, controlling current versions in use and future release of application software, and documenting the physical configuration of the system. Optimizing the functionality of servers systems using performance tuning tools and techniques. Analyze and Diagnosing and recovering failed systems using systems diagnosis tools and fault identification techniques. Planning and coordinating the installation of new products or equipment, resolving installation problems, identifying and mitigating security vulnerabilities and risks, and maintaining server integrity and availability. Initiating corrective or preventive actions, such as increasing disk or memory capacity to improve system performance. 01/1989 to 04/2007 Company Name Hours per week: 40 + Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This is a federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities were to assist public electronic filing programmers by analyzing, diagnosing and making proposals on error in software to getting there software to passing the IRS standards for electronic filing. I did this by using IRS IRM and thereby have them transmit standard test returns then I would have to print out there transmitted test returns and analyses and determine where there programming error's were and call them and communicate to them where the error occurred. They would make the correction and it would be accepted as an Electronic Filing Software Program. I also work closely with the electronic filing Tax Examiners in assisting the transmitters in problem solving their situation. Another responsibility I had was to have all of the data copied to a nine-track tape and processed on the mainframe computer from that output then we had to drain the information on to an archival system that allowed the authorized I.R.S employees to access the returns if a taxpayer had questions about their returns. I also helped my group to maintain our network and desktop computers. There were times we would lose connection to the network and we would have to use a network sniffer that would assist us on the type and location of the problem that needed to be fixed. I also would install updates to the workstations, as they became available to us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist , 01/2013 Within my first 7 years I was able to go from a GS 3 Clerk position to the level of Systems Administrator GS -12 I achieved was to set up a single sign on BAG group, single sign on to the IMM, from un-secure IMM Web page to a secure Web page and brought it current with the Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time with family and friends Tracking the Stock Market. Education BS : Sociology and Social Work Psychology , 1983 Weber State University Sociology and Social Work Psychology My education background has provided me with several abilities that has allowed for an easy transition to any job that I Cultural Competence and Effective Communication 04/06/16 27931 ""SKSIT Monitoring, Backups, and Recovery in Windows Server 2008"" 03/02/16 31818 SKSIT Software Updates and Compliance Management in Microsoft Windows Server 2008 : 02/17/16 SKSIT Patch Management and Securing and Monitoring Servers in Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring and Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating and Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks in an IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction to IT Project Management 12/10/15 27225 SKSBS Troubleshooting and Closing the Project 12/10/15 60476 SKS-LLPKG PM Lite - A Blended Approach 12/10/15 27236 SKSBS Managing a Project 12/09/15 27234 SKSBS Transitioning into a Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating and Planning a Project 11/12/15 31813 SKSIT Windows Server 2008 Backup and Recovery 11/10/15 31586 SKSIT Setting up and Securing Windows 7 01/14/15 57785 PSTR - FISMA Continuous Monitoring - ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup and Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies and Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection and Response in Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards or recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008 ",INFORMATION-TECHNOLOGY 39," CONSULTANT Professional Profile Highly motivated and self-driven Systems Analyst with vast experience in various environments and technologies in support of multiple departments across the enterprise. Expertise in Software Development Lifecycle (SDLC) and Computer Systems Validation (CSV). Looking for an opportunity to apply and develop strong analytical skills and problem solving techniques. Qualifications Documentum DCM and Documentum D2, MS Access, VBA, C, C++, some HTML, Assembly language programming. Project leadership, strong technical skills, analytical skills, problem-solving skills, organizational skills and communication skills Systems analyst, general application support, software development, data communications, System administration Expertise in SDLC on small to large projects Proficient in SDLC and Computer Systems Validation Requirements and Documentation Experience Consultant January 1999 to November 2015 Company Name － City , State Provides consultant expertise in various roles supporting McNeil Consumer Healthcare including but not limited to the following applications: shop floor application, document management application, timekeeper application, business process applications. Knowledgeable in the SDLC process and GxP, SOX compliant applications. Most supported applications have been FDA validated applications requiring significant Computer System Validation experience. Project Leadership roles in several projects including application upgrades. Provides support to a GxP compliant document management application based on Documentum D2 as well as older Documentum DCM environments. Support includes detailed analysis of issues including document transformation, printing issues, reporting and general user troubleshooting. Providing Level 2 Production Application support, attend to user requests through ITSM and emails Monitoring the Support Mailbox during the Support hours Generating Scheduled and Adhoc Reports for Users Daily Consistency Checks to ensure proper functioning of the servers, services and Documentum jobs and other related activities Bug fixing in the application supported that may require Change Requests Providing solutions to minor Enhancements in the Application that requires Change Requests Responsible for Doing Root cause analysis for recurring issues. Escalating to Level 3 Support/ application Core Team where issue is out of scope of Level 2. Follow up with different support groups like Windows Team, DBA Team as and when needed Monitoring the Validation Environment to ensure proper functioning. Monitoring the Training Environment to ensure User Training can run smoothly. Provides support to SOX compliant payroll application which tracks the hourly wage employees times and reports into the J&J corporate system. Provides support to multiple Microsoft Access database and applications. Prior support including designing, developing and testing VBA code in the databases and Excel spreadsheets. Provided support to FDA-validated manufacturing application that aided the shop floor in reporting activities involved in the manufacturing process as well as creating, managing and reporting on non-conformances. Involved in various roles and projects to support IT rollouts and upgrades of the Windows operating system. Consultant January 1990 to January 1999 Company Name Provided consultant expertise to customers in various roles and expertise including but not limited to the following responsibilities: Provided design, development, testing and support for Client/server messaging application to provide the communication between VAX and IBM systems for a large steel company. Provided design, development, testing and support for and electronic batch record application within a large team consisting of consultants and customer. Provided relational database expertise on multiple projects for various applications and technologies. Provided training for several Digital products to customers. Provided system administration support to several customers. Systems Programmer January 1985 to January 1990 Company Name － City , State Designed, developed, tested and supported a real-time client/server application to provide messaging. communications from a VAX/VMS application to an IBM application. The application tracked the movement if trains. and locations. The application was originally written in assembly language and later converted to C. Provided general system and network administration support. Education M.S : Computer Science Data Communications , 1996 Villanova University － City , State Computer Science Data Communications B.A : Computer Science , 1985 LaSalle University － City , State Computer Science Skills analytical skills, Assembly language, C, C++, Client/server, communication skills, consultant, Data communications, database and applications, DBA, databases, designing, document management, Documentation, Documentum, some HTML, IBM, managing, manufacturing process, messaging, Microsoft Access, MS Access, Excel spreadsheets, Windows operating system, Windows, Windows 2000, Windows XP, network administration, Operating Systems, organizational skills, payroll, programming, Project Leadership, real-time, relational database, reporting, SDLC, servers, System administration, User Training, troubleshooting, upgrades, Validation, VAX, VAX/VMS, Vista, VBA, Windows Server, written ",CONSULTANT 40," EXEC DIRECTOR OF SALES, CONSULTANT, STRATEGIST Executive Profile 10+ year proven track record in Digital, Mobile, and Social, Business Development & Sales Leadership experience, working with top tier clients and agencies in revenue generation, sales team management, across Retail, CPG, QSR, Electronics, Entertainment, among other verticals, leading sales teams to exceeding quota and new market expansion Skill Highlights Business development leader Sales team management Revenue and market expansion Self-motivated Leadership/communication skills Negotiations expert Market research and analysis Customer-oriented Core Accomplishments Sales Management and Leadership :   Built and managed sales teams to over $25MM in annual quota achievement Business Development leadership in Business Development Expertise :   Spearheaded programs which increased revenues 150% YoY and successfully expanded into new markets and territories Professional Experience Exec Director of Sales, Consultant, Strategist Current Company Name － City , State Work with clients and agencies to build and implement in-market strategies and extend revenue streams across digital, mobile, and social messaging channels Drive revenue across Retail, CPG, e-Commerce, Technology, and Entertainment clients Manage and Develop go-to-market strategies and positioning to achieve optimal goals Build Mobile + Social Planning, Marketing & Messaging Strategies via Multi-Platform and Omni-Channel execution, also to be executed digitally via live on-the-ground events Develop and Strengthen Strategic Partnerships across disciplines and tech partner organizations. Advisor, Strategy, Business Development, & Sales and Media / Marketing Strategist. Current Company Name － City , State Drive Business Development and Strategy through sourcing new client relationships. Develop holistic digital and media strategy through execution, across Mobile / Digital companies developing solutions for expansion and new marketplace penetration endeavors. Manage and Develop go-to-market strategies and positioning to achieve optimal goals. Sales Team Management, Regional Sales Manager Company Name － City , State Manage a sales of 10 selling Cross-Screen Digital Technology & RM Solutions across PC, Mobile, Video, Social, Advanced Dynamic Ad Serving, Creative Services. Manage over $25MM in annual revenue across the Eastern Region, forecasting budgets, managing to goal across the team, and through individual account leadership and oversight. Deliver 115% to goal and drive revenue through Media and Creative Agencies + Client Direct. Develop key strategic partnerships across disciplines, platforms, and selling verticals. VP, Senior Director of Mobile Sales and Strategy Company Name － City , State Manage sales efforts and lead team of account and campaign sales management Develop and Report revenue growth to C-Level management, directly to the President, and also to the CEO of the organization Lead all Mobile and Tablet Strategic Executions and manage entire Sales process with Agencies, Clients, Publishers, and Networks - both end clients and media partners Manage and solidify top partnerships with agencies for Mobile Ad Serving and Rich Media Develop large book of agency/client business and grow revenues 150% annually YOY Senior Director of Sales, Mobile Solutions Specialist Company Name － City , State Present sponsorship sales offerings, Manage and execute deals with top agencies: Mediavest, Mediacom, Mindshare (Joule), Carat, Media Contacts (Mobext), Ogilvy, BBDO, Mullen. Lead the conceptualization & implementation of multiplatform campaigns and strategic initiatives for key partners, including VH1, Bose, IKEA, Slim Jim, Ford, Coke, Six Flags. Work closely with creative development, marketing, sales, and operations to increase campaign success and optimize for performance. Build cross-platform revenue forecasting, create campaign management platform featuring brand sponsorship and integration offerings across multiple disciplines. Manager, Eastern Sales and Business Development Company Name － City , State Build & develop sales territory of top agencies and brands, increase revenues for digital content organization, exceeding sales goals at 110% Develop integrated programs and campaign executions with top tier brands, manage entire sales processes Successfully closed integrated deals including Walmart, P&G, Nestle, Aquapod, HP Produce and enhance actionable marketing material and product collateral for external industry consumption, present to agencies and clients to ensure successful sell-through. Cross-Platform Digital Media Advertising Sales Company Name － City , State Work with agencies and clients in advertising across all MTVU online properties and develop agency & client relationships, in conjunction with Cable partners Build sponsorship packages across both digital integrations and television offerings, develop compelling visual collateral, incorporating analytics, campaign reporting Create and deliver strategic sales plans to secure digital deals across multiple key verticals Strategize with upper management and agency buyers on fostering/growing top accounts Manage cross-functionally across all departments, driving TV platforms & all digital sites Commercial Producer, Production Manger Company Name － City , State Work with top Madison Avenue Ad Agency to Produce TV Commercial Animatics to be produced as live on-air commercials for Fortune 500 companies. Manage entire production process throughout commercial shoots, securing crews and production staff, vendors, and all aspects of pre- and physical production. Education MBA : Management and Media Communications Management, Finance , 2012 Fordham University Graduate School of Business GPA: GPA: 3.9 GPA: 3.9 BS : Media Communications and Film Production/Direction , 1999 Syracuse University, S.I. Newhouse School of Public Communications GPA: GPA: 3.8 GPA: 3.8 Media Communications and Film Production/Direction Skills Sales Management, Business Development and Strategy, Client and Agency Focus, Creative Development, e-Commerce, Forecasting, Leadership, Managing, Marketing, Messaging, Positioning, Process Driven, Reporting and Analytics ",DIGITAL-MEDIA 41," CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher for ""Teach India""; Challenge for Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort Experience 04/2015 to 04/2015 Consultant Company Name － City , State Cloud and mobile services) Create journey maps and identify touch points for different personas of application developers. Asses the capability maturity of different components within Windows, iOS, and Android development platforms. 01/2015 to 03/2015 New Product Development Consultant Company Name － City , State (hyper-converged IT Infrastructure) 06/2014 to 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City , State Identified market size, and target customer segments for a new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed a product for mid-market and a Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure as a service- IaaS) Interviewed VMware customers to discover adoption rate of vCloud Air based on use cases. Identified top 10 customer use cases of vCloud Air. Presented specific changes to fine tune targeting and positioning of vCloud Air. Analyzed win/loss interviews to identify top 8 buying criteria and top 4 ROI drivers used by potential customers to select IaaS vendor. Recommended specific changes to fine tune sales tool-kit. Developed a content strategy for VMware's IaaS case studies by eliciting buying criteria, and by bench-marking 150 IaaS case studies published by competitors such as AWS, Microsoft Azure, Rackspace, and Google. 01/2014 to 03/2014 MBA Marketing Consultant Company Name － City , State Developed a market entry plan for a new network Security Software as a Service (SaaS) product. Conducted market research and competitive analysis to identify opportunity worth $1.6B in network security space. Proposed and presented acquisition as the market entry route to the executive team. In May, F5 Networks acquired Defense.Net - a cloud based security SaaS provider. 01/2012 to 01/2013 Team Leader Company Name － City , State Client: An international chain of convenience stores) Led an agile product team of 8 consultants to develop and implement 5 core Web Services of customer loyalty software to help the client capture $600M in annual revenue. 01/2007 to 01/2012 Technology & Product Analyst Company Name － City , State Client: An American publishing and financial information firm) Owned development, testing and maintenance of 4 mission critical Web Services that powered a Web based product that generated over $5M in annual revenue. Won ""Beyond the Call of Duty"" award for outstanding effort. Proposed methods to speed up online financial news search feature of client's Web product and presented to Vice President of Technology, resulting in a project win worth $0.9M for Infosys. Developed a software to filter out redundant information from enterprise databases, eliminated manual processes and saved $550K per annum for the client. Received highest client satisfaction rating for the project. Education Master of Business Administration : Business Technology The Michael G. Foster School of Business, University of Washington － City , State , US The Michael G. Foster School of Business, University of Washington, Seattle, WA June 2015 Candidate for Master of Business Administration Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Bachelor of Engineering : Computer Science Manipal Institute of Technology, Manipal University Manipal Institute of Technology, Manipal University, Manipal, India May 2007 Bachelor of Engineering, Computer Science Founder of DISHA - a socio-economic platform for the underprivileged students. Co-founder & first general secretary of RED X - the largest student club of the university. Professional Affiliations Evert McCabe Fellowship, Rick and Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary ",CONSULTANT 42," SR.TOOLING DESIGNER Professional Profile Experienced Mechanical Designer creating high quality CAD models and engineering drawings in a variety of technical manufacturing industries with experience working in manufacturing and advanced technology industries, designing, detailing, assembling, debugging, and utilizing a strong machine shop background. Design & drafting experience includes: equipment for tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order as well as Red Line drawing changes, weldment fixtures and hands on fabrication Autodesk Inventor experience release 10 through 2015 and SolidWorks experience release 97 Plus Certified, Trained in 2008-2009 & Current work experience with 2010. Drawing standards include compliant with ANSI/ASME, ANSI/AWS, as well as ITAR, good understanding of both English & Metric Geometric Dimensioning and Tolerancing Techniques Qualifications Inventor modeling Drafting techniques Creating bills of materials Detail-oriented Interpersonal skills Negotiation skills Experience Sr.Tooling Designer 01/2010 to Current Company Name City , State Using Autodesk Inventor 2012,2015 and AutoCAD 2015 to produce original tooling designs and working drawings. Support of domestic and foreign manufacturing facilities in trouble-shooting tooling design issues. Processed Engineering change requests to prepare and update drawings to current standards. GD&T taskforce member working with a cross functional group to make drafting changes and standard for the Metal Packaging Division. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Processed drawing changes for the Ion Beam coating chambers on both standard and custom configuration chambers. Original design work to simplify and reduce the interior shielding to a establish a standard for future configurations. Design and drawing software was SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Retrofitted existing tooling and designed additional features for the LeyBold coating chamber for production work Created original part designs, solid models, detailing, Iges or Step files for solid model geometry and, PDF files for in-house data file management Revised and updated electronic drawing files providing hard copies of the latest revisions to production teams Used standard methods to insure work was checked back into the projects correct file location. Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Worked on design improvements for existing environmentally controlled disk drive test chamber to prepare for a production. Processed engineering changes for 3D CAD solid model designs and corrections of existing solid models. Design and drawing software included Autodesk Inventor. Mechanical Design Engineer 01/2010 to 01/2010 Company Name City , State Created a new tooling assembly fixture design for to improve production efficiency Original design of two test prototypes and one working model Fabricated, Assembled and demonstrated use of working prototype for proof of concept Design iteration of prototype for higher capacity assembly fixture to be used in high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges or Step files for solid models Design and drawing software included SolidWorks. Mechanical Design Engineer 01/2009 to 01/2009 Company Name City , State Original design work on new parts and fixtures for Diode Array, as well as the BAK and MSP coating chambers Support and processing of design reviews, solid models and detailed drawings Processed Iges or Step files for solid model geometry and created PDF files for in-house data file management Worked on revisions to update the electronic drawing files and created hard copies for production use Design and drawing software included SolidWorks 2009. Mechanical Designer 01/2008 to 01/2008 Company Name City , State Supported project work with the director of engineering to process engineering changes to the custom coating chambers for the Solar Panels production line Working according to a tight schedule for deadlines on new part design creating solid model changes, detailed drawings of weldments and revisions / updates of electronic drawing files Processed ECO paper work, printing out the latest revisions Responsible original design of new self-contained Solar Panel, custom mobile storage and transportation cart Design and drawing software included Autodesk Inventor 2008 and Vault. Senior Mechanical Designer 01/2004 to 01/2008 Company Name City , State Designed and detailed custom coating fixtures & tooling for the BAK, LeyBold, and MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges or Step files for solid model geometry, PDF files for in-house data file management into SAP Processed revisions and updates for electronic drawing files, created hard copies of the latest revisions for production use Supported machine shop manager as the Assistant Manager for all in-house machining work Backup operator and maintainer for 3D printing operations using Invision S2 Created CAD models and downloaded solid model parts to create working 3D stereolithography rapid prototype parts for engineering test work and analysis Aided with the mechanical fixture and tooling equipment for assembly of rear projection light engines Direct design assistant to the head BAK & LeyBold coating engineers for two and half years. Design and drawing software included Autodesk Inventor 10. Education Associate of Applied Science : Machine Drafting Technology May 1992 Front Range Community College City , State , United States Machine Drafting Technology Skills 3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting ",DESIGNER 43," ENGINEERING INTERN Summary To contribute my skills and experience to the further the development of an organization and achieve growth in my professional career path. Education and Training Bachelor of Science : Civil Engineering 2017 San Diego State University , City , State Professional Project Manager BootCamp 2008 PMP Institute , City , State NITC Plumbing/Pipe Fitting Journeyman License 2004 Local 525 Plumbing Apprenticeship Hall , City , State Associate of Science : Airframe Power Plant 2002 Vincennes University/Purdue University ATC , City , State Experience Company Name City , State Engineering Intern 09/2015 to Current Performs complex engineering designs for the preparation of preliminary and final engineering plans. Aids in creating specifications and cost estimates for the construction and/or improvement of storm drains, streets, sanitary sewers and related structures. Preforms engineering calculations for hydrology/hydraulic structures, land surveys and highway and street alignments. Prepares legal descriptions and grant deeds for easements and street right-of-way; participated in right-of-way negotiations and acquisitions; investigated and checked tentative and final subdivision maps for accuracy, design, completeness and conformance to the local sub-division ordinance and the State of Subdivision Map Act. Helps in the design and coordinate in the construction of improvement projects; reviewed improvement and grading plans for composition and accuracy; provided written and oral information to the public, contractors, developers and other engineers on related issues. Attends meetings and made presentations to various committees, commissions, professional and community groups; wrote Council agenda statements, reports and correspondence as required; conducted studies related to planning public works facilities. Company Name City , State Preload Supervisor 04/2011 to 09/2015 Managed department resources to ensure maximum output, accuracy, and efficiency at all time for a total of 7 workers. Directed daily trans load activities to support account objectives for level service, cost management, customer expectations and volume requirements. Established and promoted a positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation and continual improvement on all levels. Implemented employee personal development plans as required to ensure the continuing professional growth of department personnel. Maintained a responsiblity to ensure that all employees adhere to safety policies and procedure at all times, operating in full compliance with department, station, corporate, OSHA, and WISHA requirements. Company Name City , State Journeyman Plumber/Pipefitter- Commercial 02/2007 to 06/2010 Installed proper plumbing and pipefitting installation on The City Center Project, the largest privately funded jobs in American history costing a total of 9.2 billion dollars and 16,797,000 sq.ft.of mixed-use complex of 76 acres. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on The Mandarin Tower, a luxury 5 star hotel, with a total of 56 floors and 392 rooms. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping will providing safety first mentality while working on The Aria Resort and Casino, a 4,004 room mega resort that stands a total of 600 ft tall. Installed fittings, boilers, hangers, anchors, fixtures and guides on The Veer Towers, a twin 37 story, 480-foot residential tower, that houses 337 luxury condominiums. The Veer Towers lean from 5 degrees from center in opposite directions, which makes it a engineering accomplishment. Company Name City , State Journeyman Plumber/Pipe fitter 04/2004 to 02/2007 Preformed proper installation of plumbing/ pipefitting installation on The Blue Green Club 36 Time Share located on the west side of The Las Vegas Strip, a 7 floor low-rise that was 14.9 million in total cost. Knowledge of underground, sewer lines, draining system and all phrase of new construction on many small businesses in the greater Las Vegas area. Constructed various types of pipe joints for high or low-pressure systems, including threading, brazing, soldering, welding or lead-wiping of joints on many Las Vegas Schools. Cut, fit, fabricated, and assembled a wide variety of articles, materials, and devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete in makeup. Installed fittings, boilers, hangers, anchors, fixtures and guides. Knowledge of underground, trim work and installation of fixtures. Passed the Nevada state Licensure for Plumbing/Pipefitting. Company Name City , State Helper Plumber 01/2002 to 04/2004 Aided in the installation of underground, 2nd rough and finish trim with the direction of a Journeymen level Plumber Ability to Soldered/Brazed Copper Piping and installation of Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe and Galvanized Pipe.  Skills Proficient in Microsoft Word, Excel, Spreadsheet.  Ability to type in a excess of 50+ WPM with minimal error.  Working knowledge of AutoCad 2015 with 3D rendering and Micro station.  Med-Gas Certified and knowledgable in OSHA 30. ",ENGINEERING 44," ASSISTANT MANAGER Summary 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities. Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors. Implements trade promotions by publishing, tracking, and evaluating trade spending. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas by up to 30%, Weekly meetings and Conference calls, Responsible for , customer service assistance, extensive sales, service and repairs knowledge. Direct multiple business affairs and have advance understanding of customers and clients needs Highlights 7+ yrs of Management, customer service, extensive sales, service and repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains and expands customer base by counseling district sales representatives; building and maintaining rapport with key customers; identifying new customer opportunities.  •Recommends product lines by identifying new product opportunities, and/or product, packaging, and service changes; surveying consumer needs and trends; tracking competitors.  Accomplishments Accomplishments  •Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change.  •Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.  •Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.  Experience Assistant Manager 10/2014 to 12/2014 Company Name City , State Target new customer to open new and upgrade account , maintain account , help customer with any issues,. . Personal Banking Representative 06/2013 to 09/2013 Company Name City , State Daily bank deposit , weekly inventory , monthly meeting. Accomplishes sales and organization mission by completing related results as needed. Responsibilities. Increased bank revenue by acquiring at least 5 checking accounts per quarter for nine consecutive quarters * Grew customer satisfaction by mastering program benefits, account history, interest rates and service fee knowledge and quickly answering customer questions Pioneered customer satisfaction study by gathering customer feedback on a daily basis and presenting to bank managers quarterly. Store Manager 09/2007 to 06/2013 Company Name City , State Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Keeping the store clean and organized Ensuring that merchandise is fully stocked Assisting with returns, exchanges, etc. Performing inventory counts Managing the cash drawer Preparing bank deposits lead a sales force that discovers customers' needs and delivers solutions to build loyalty, support team helps maintain customers' trust in Sprint and its products, business team brings the experience to business customers Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives. Education ASSOCIATE : LIBERAL ART 1994 KINGSBOROUGH COLLEGE City , State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City , State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade ",BANKING 45," GRAPHIC DESIGNER Summary Enthusiastic student majoring in Chemistry; great at performing many task in a timely matter and as efficient as possible. Strong background in computer tasks and data analysis as well as business management. Highlights General Chemistry and Organic Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis, animation, database analysis. purification, and extraction. Inventory management and sales/profit IR spectroscopy as well as analyzing NMR analysis using SQL server and various POS and Mass Spec. data. software. Graphic designing using Photoshop and Illustrator. Experience Graphic Designer August 2009 to March 2013 Company Name - City , State In charge of advertising and designing and publishing Point of Sale materials. General Manager August 2009 to August 2011 Company Name - City , State Installing POS systems, computer networking, fuel inventory management, and Payroll management. General Manager March 2006 to October 2014 Company Name - City , State Team/ scheduling/ payroll management. Accomplishments · Eight year in business management in which I managed to lower the cost of good and increase sales and profit. In charge of Sales operations such as ordering, inventory, and customer service. Education Chemistry , 2015 El Camino College - City , State GPA: Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Chemistry Recipient of Edison International Green Job Scholarship. · Member of the El Camino Chemistry Club. · Member of the MESA, Mathematics, Engineering, Science Achievement Program. · Recipient of Honor Transfer Student award. Molecular, Cellular, and Developmental Biology , 2017 University Of California Los Angeles - City , State , USA Skills 3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server ",DESIGNER 46," SALES CONSULTANT Summary A current sophomore majoring in sociology whom enjoys working and interacting with people. Technologically savvy, a quick learner, and a strong work ethic ensures great leadership as well as a great team member. Always willing to put best effort into work to accomplish goals with a friendly and positive attitude that contributes to a pleasant work environment.  Experience Company Name City , State Sales Consultant 07/2017 to 08/2017 Processed customer payments with an uplifting and friendly attitude. Addressed and eliminated customer issues as well as ensured a welcoming and clean environment Assisted customers with purchases to fulfill targeted company goals Company Name City , State Facilitator 07/2017 Facilitated conversations about Native American history and identity. Served as a college mentor and advisor for Native American high school students. Interacted and built relationships with students in week-long programs at various reservations. Company Name City , State Intern 06/2015 to 12/2015 Educated several native communities on healthcare benefits. Cooperated with fellow interns at community-based events to create and execute company goals.  Approached and interacted with individuals to discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School , City , State , United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club  Recipient of National College Prep Scholar, Quest Bridge ​ Columbia University , City , State , United States Graduation expected in May 2020 Leadership Mentor , Columbia Mentoring Initiative, Sept. 2017-Present  Serve as a guide and motivator for a first-year Columbia College student in the Indigenous family group. Discuss and create personal, mentorship, and academic goals. Attend bonding events with mentee to ensure a healthy mental and physical well-being. Powwow Chair , Native American Council at Columbia University, Apr. 2017-Present Co-President , Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible for planning and organizing month-long events that represent Native American identity and also the annual university powwow.  Engage in weekly meetings to discuss event planning with peers and advisors.  Use leadership abilities to execute events in a timely and organized manner. Skills Critical Thinking Goal Setting and Implementation Teamwork Skills Proficient with MS Word, Excel, and PowerPoint ",SALES 47," CONSULTANT Summary PC Technician, Security Analyst, and Security Services - Identity Management Solutions-oriented with notable success in a broad range of corporate IT initiatives, while participating in planning and the implementation of policy and procedures, set standards for reference and training.  Create and maintain procedures for end users and support staff to increase productivity and support for the end user.  A track record of increasing responsibility in network security, systems analysis and IT development.  Works with IT department staff and management to inform of processes and procedures and training as needed.  Clearly understands the importance of SLA agreements and standards for all incidents and cases. Skills Microsoft Windows® operating systems Windows NT, 2000, XP, Vista, and Win7. iSeries IFS, iSeries Navigator, IBM Tivoli Administration tools for Windows Server 2003-2008 Networking: TCP/IP, SMS, WSUS, Ethernet, VPN, SecureID Active Directory Users and Computers Hyena v.7.3, Lotus Notes, LAN Manager, Sophos Virus Protection Utilities, WebSense, Norton Lawson Surveillix Central Station RSA Authentication Manager, Citrix, Remedy, GWI Help Desk Solutions, Unix Reflection Manager, Putty, Kana IQ Resource Manager, PC Anywhere, NetOp, Telnet. Experience Consultant , 06/2012 to 07/2013 Company Name － City , State Responsible for upgrading and replacing Windows XP PC's to Win7 OS for a +3000 employee company. Creating and updating asset management for new and to be disposed of equipment. Working with network team to ensure port closure and security. Contacting and working with vendors and Project Management for best practices on upgrading machines and hospital equipment. Senior contact person for Service Desk personnel on procedures and training Inventory and audits of clinics surrounding and hospital for hardware and software and machines to be replaced Creating new procedures for company Service Desk employees and end users to follow after upgrading software installations Installing and configuring new hardware and software for new OS platform Training end users on software hardware changes Creating and editing user accounts in Active Directory Working with network group to ensure port closure for security Contact/support person for Service Desk employees. Field Services Technician II , 01/2011 to 11/2011 Company Name － City , State Front line support for 10,000 Wal-mart Stores and Sam's Clubs worldwide. Provide technical support for usability and critical site issues. Front line support for down store situations working with development and specialty teams to restore connectivity to down ISP and networking equipment. Front line support for software-hardware related that stores or clubs may encounter. PC Technician III/Security Analyst , 08/1998 to 01/2010 Company Name － City , State Front line phone support for US and Mexico terminals, connecting remotely to correct PC software issues, installation of software. Support and monitor the security log management environment and user account administration. Monitor records and control changes in order to maintain network security. Collaborate with system engineers and infrastructure team on solutions to mitigate risks and enhance system security. Develop procedures and facilitate awareness training for management and employees. Participate defining and implementing overall security strategy, policies and procedures. Documenting security projects, task planning, research, testing and implementation. Create and maintain company wide iSeries IFS authorization lists on files and or directories. Create and maintain user accounts within the company including iSeries IFS authorization lists on files and directories. Key member of creation and maintenance of 800 Active Directory accounts; iSeries profiles. Help Desk and PC Technician , 08/1990 to 03/1998 Company Name － City , State Involved in the setup and delivery of leased PC's in the Commodity area. Provided consultation to users, by solving problems over the telephone or by generating Help Requests. Provided customer support for Win95 and WinNT 4.0. Ability to identify and troubleshoot hardware and software. Install and support hardware and software, including Lotus products, Microsoft products, Client Access and NetSoft , Internet, and AutoCadLT. Certified with Dell Optiplex, Dell Latitude and Micron Certification. Education and Training Associate of Applied Science : Computer Systems and Network Technology , October 2000 Vatterott College － City , State Computer Systems and Network Technology Skills a +, Active Directory, asset management, Citrix, hardware, consultation, Client, customer support, delivery, Dell, editing, Ethernet, phone support, Help Desk, IBM, ISP, Inventory, IQ, Lawson, Lotus, Lotus Notes, Micron, Microsoft products, Access, LAN Manager, Win7, 2000, Win95, WinNT 4.0, Windows NT, Windows XP, Navigator, network security, network, Networking, Norton Ghost, operating systems, OS, PC's, PC Anywhere, PC software, personnel, policies, Project Management, research, SMS, Sophos, strategy, TCP/IP, technical support, telephone, Telnet, Tivoli, troubleshoot, Unix, upgrading, Utilities, VPN, Vista, Windows Server ",CONSULTANT 48," DIGITAL MARKETING LEAD Summary Digital marketing professional with experience in sales, marketing and management. Knowledgeable about e-commerce, social media and creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written and verbal communicator MS Office proficient Effective team player Dependable and reliable Calm under pressure Experience Digital Marketing Lead 12/2014 to Current Company Name City , State Maintain the Digital Marketing Board for the Spa and Fitness Center. Create, edit, and update flyers for the Digital Board regarding current and upcoming events at the Club. Upload class schedules, class descriptions, and corresponding videos to the Digital Board on a daily basis. Spa and Fitness Concierge 10/2014 to Current Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Compete with co-workers for monthly performance based sales bonuses and incentives. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Spa and Fitness Concierge 06/2014 to 10/2014 Company Name City , State Demonstrated excellent customer service to all of the member and their guests. Schedule appointments for massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services to members depending on what he or she is looking for. Provide adequate knowledge of the services that we provide along with the products that we sell. Assistant Soccer Director 07/2014 to 08/2014 Company Name City , State Head of coaching for 6 week soccer camp with 50 kids ages 4-13 and 7 coaches under me when Director was not present. Worked directly with the director of the camp to provide excellent training sessions as well as fun organized games. Demonstrated leadership for the other coaches to follow while participating in each drill and game that the kids played. Team Leader Sales 06/2013 to 06/2014 Company Name City , State Effectively lead the Sales Team and entire Store in driving Sales, Customer Service and Recovery by directing and acting as a role model in an competitive environment. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Assisted customers in finding the right products to fit their needs and goals Customer Service Lead/Sales Associate 04/2012 to 06/2013 Company Name City , State Demonstrated that customers come first by serving them with a sense of urgency. Provide customers with product knowledge while making a sale. Opened and closed the store, including counting cash,opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Director of Soccer 12/2011 to 03/2012 Company Name City , State Developed and promoted our soccer tournaments, leagues, classes, and skills clinics through outside sales, cold calls and flyers. Organized and executed a seasonal recreation soccer league with over 250 kids ranging from ages 6-15. Coached over 350 kids a week in various soccer classes, skills clinics, and rec practices from ages 2-15. Customer Service Director 06/2010 to 12/2011 Company Name City , State Managed over 15 employees at any given time including developing the schedule, assigning tasks, interviewing, submitting the payroll, and evaluating all customer service employees. Provided customers as well as the customer service employees with the correct knowledge regarding all aspects of the facility. Directed my staff towards handling each and every issue in a professional and timely manner while taking the lead role in personally diffusing customer complaints. Involved in all aspects of the soccer program including doing the majority of the coaching for kids ages 2-15. Student Athlete 08/2006 to 05/2010 Company Name City , State student athlete which I devoted 20 hours per week to athletics while carrying a full course load. Gained valuable leadership and team building experience. Established time management skills while being committed to both schooling and athletics. Internship 05/2009 to 07/2009 Company Name City , State Provided operational leadership and direction for key aspects of the facility such as coaching, marketing, safety, communications and overall management. Developed and maintained a database to execute marketing calls. Assuming overall responsibilities for the functioning of the soccer department. Education Bachelor of Arts : Sport Management May 2010 Warner University City , State Minor in Marketing   Skills digital advertising, marketing, outside sales, retail sales ",FITNESS 49," ASSISTANT MANAGER - HR www.linkedin.com/in/sumankumari725b9236 Professional Summary Looking for a challenging position, which utilizes my skills, hard work and provides opportunities to learn and contribute to the organization. I want to see myself as an active contributor to a team of ambitious people and thereby enhance my knowledge and personality. Human Resource Professional with over 4 years of rich experience in Recruitment, Organization Developement, Time Management, Training & Development, Performance Management, Employee Engagement, TPM & Audit. Worked as an Assistant Manager- HR (Generalist Profile) with VARROC POLYMERS PVT. LTD at its manufacturing unit and assisted HRM & SAP at the unit. Possess strong communication, interpersonal, problem solving skills and analytical skills. Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilise the same in a productive manner. Fast Learner (demonstrated ability to learn and master new skills/tools, even in strictly harsh deadline) Mentor and groom resources. Skills SAP R/3 4.7, MS Office (Word, Excel, Power Point, Outlook, Internet Applications). *Have good understanding of SQL, HTML, CSS and JavaScript. *Operating Systems: Windows 95/98/2000/XP *Functional Knowledge: Recruitment, Organization Management, Time Management, Payroll, Benefits, Personal Administration, Training and Development, ESS, Performance Appraisal. Work History Assistant Manager - HR , 09/2012 to 08/2013 Company Name Generalist profile - Recruitment, Training & Development, Performance Appraisal, Employee Engagement, Audit, SAP-HR PA -Personnel Administration Defined the Enterprise Structure, Personnel Structure and Pay Scale Structure for the enterprise and linked the Pay Scale and Enterprise Structures. Configured user parameters and the number range intervals for personnel numbers. Configured personal data. Customized the basic settings for Personnel Administration. Customized personnel actions and the reason for change in personnel action Configured Personnel Area Groupings and Employee Groupings. Assigned Personnel Area to Company Code. Performed various personnel actions, specifically, hiring employees, performing organizational reassignment, change in pay, termination. PA30, PA40, PA10, PA20 Recruitment & Selection Involved in the full life cycle of the Recruitment Process. Induction of New joiners. Preparation of Job Description and Roles & Responsibilities of department. Training & Development Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Deployment of Competency Model (Competency Mapping /Skill Mapping). Training Need Identification of employees through PMS & IDP and Workmen through Skill Matrix. Preparation & circulation of Annual as well as Monthly Training Calendar as per QMS (ISO/TS 16949:2009 & OHSAS). Designing & developing Training procedures, Modules, Training syllabus & activities in consonance with training requirement with faculties. Organizing internal & external training programs, OBT's, Events & Workshop. Creating Pre & Post-Training Assessment Tools (Evaluation/Effectiveness) - Written Test & Feedback Form to gauge the present skill & gap. Preparation of training budget with cost reduction initiatives. Employee Engagement Build connect with employees and their families as per part of engagement initiative by conducting welfare and sports events, new initiatives, medical support and benefits. Cascaded business plan and goal at unit level through formal and informal communication set up. Organized various activities like Get-together, Birthday, Painting competition, Safety day celeb, Kaizen competition, sports activity, Auto related games etc. Performance Management Co-ordination with Functional Heads in setting up of KRA's of employees. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Also used to take care of performance review of trainees and probationers. Statutory Compliance & Grievance Handling Involved in Provident Fund, Gratuity, Labour Welfare Fund, Factory License renewal, Contract Labour Management, Labour welfare, Standing Order & resolving IR issues in the plant. TPM Was appointed as TPM ET-Pillar Head in the plant and was responsible for Education & Training of staff and workers as per the TPM method. Audit Responsible for facing various Customers audits (like M&M, GM, Bajaj, VW etc.), ISO/TS 16949:2009, EMS-OHSAS & TPM Audit. Administration Management Monitoring of Canteen, Housekeeping, Security, Vehicle management, Stationery & Guest Management. HR Initiatives Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Assistant Manager - HR , 07/2010 to 07/2011 Company Name To maintain HR database. To generate various HR reports required by the management. To maintain organizational structures, create positions and jobs in SAP To provide support in the HR administration of pay and bonus review, providing reports and stats to senior managers and supporting HRBPs in the collation of work. To maintain attendance and leave of employees in SAP. Involved in the full life cycle of the Recruitment Process and On boarding. Preparing & updating Organizational chart & making head count as well as requirement report (HR MIS). Preparation of Job Description and Roles & Responsibilities of department. Responsible for Establishment, Implementation & Maintaining effective Training & Development system in the organization. Started various HR activities at the plant level like Suggestion scheme, Coffee with HR, Connect to Home, Skip level meeting, Knowledge Sharing, Birthday Celebration, Appreciation of employees, Established cafeteria and Library. Timely distribution of Performance Appraisal Form to all the departments. Involved in Mid - review and yearly appraisal and delivery of appraisal/promotion letters on time. Assistant Manager - HR , 05/2008 to 05/2010 Company Name Overlooking the recruitment process for providing best fit to the client as per their requirement. Understanding the requirement of the position in terms of competencies, experience etc. Sourcing suitable profiles from various sources as per requirement. Interviewing potential candidates to do an interest check for the requirement and judge their suitability. Coordinating with client to confirm profile suitability and scheduling interviews till final selection. Keeping a record of operations and deal with various recruitment enquires. Keeping excellent relationships with clients whilst helping them find the best employees for their business. Education Bachelor of Education (B.Ed) : Education , 2014-2015 Magadh University - City MBA : Human Resource , 2006-2008 Xavier Institute of Social Service - City Human Resource Bachelor of Science (B.Sc) : Biotechnology , 2002-2005 Ranchi University - City Skills basic, Benefits, budget, business plan, cost reduction, CSS, client, clients, database, delivery, Designing, full life cycle, Functional, hiring, HTML, HR, Internet Applications, ISO, JavaScript, letters, Excel, MS Office, Outlook, Power Point, 2000, Windows 95, 98, Word, ESS, MIS, Enterprise, Operating Systems, Organizing, Organizational, Painting, Payroll, Performance Appraisal, Performance Management, Personnel, promotion, Recruitment, requirement, Safety, SAP, SAP R/3 4.7, SAP-HR, scheduling, scheme, SQL, Time Management, training programs, Written ",HR 50," SALES ASSOCIATE Summary Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Talented [Job Title] with strong background in [Area of expertise] . Passionate about [Type] sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles. Focused [Job Title] driven to develop and implement fresh sales and marketing strategies with financial and operational discipline. Skilled at building strategic partnerships and managing existing relationships. Proven leader with history meeting and exceeding sales objectives. Skills Inventory control procedures Cash handling accuracy Dispute mediation Relationship selling Merchandising knowledge Sales expertise Cash register operation Client account management Excellent communication skills Market research and analysis Product Sales Retail merchandising expertise Experience 06/2018 - 10/2019 Sales Associate , Company Name , City , State Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Retained product, service and company policy knowledge to serve as resource for both coworkers and customers. Surpassed daily sales goals [Number] % by cross-selling [Product or Service] and promoting additional products. Sold various products by explaining unique features and educating customers on proper application. Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number] % or more. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Offered product and service consultations and employed upselling techniques. Assisted customers by finding needed [Type] items and checking inventory for items at other locations. Won store sales competition for [Task] , resulting in [Result] . Listened to customer needs to identify and recommend optimal [Product or Service] selections. Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits. Recruited, hired and trained new hires to optimize profitability. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Executed [Number] outbound calls each week to existing customers, resulting in [Number] % increase in sales. Drove sales of company products and services by meeting with customers using strategic and organized approach. 10/2016 - 06/2019 Deli Associate , Company Name , City , State Received new inventory and rotated stock by dates to keep items fresh and usable. Cleaned utensils, dishes and glasses for customer use. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery. Assessed customer needs, including food allergies and suggested additional menu items as appropriate. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Created aesthetically pleasing food arrangements for special orders and party trays. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury. Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests. Organized ingredients and restocked supplies to prepare for busy periods. 08/2010 - 09/2013 Security Officer , Company Name , City , State Monitored [Number] security cameras and fire, building and alarm systems. Worked with local and federal law enforcement agents to apprehend suspicious individuals. Investigated alarms and disturbances to maintain safety. Provided security presence for over [Number] events with [Number] attendees. Surveilled all areas within facility to identify suspicious behavior. Patrolled and secured industrial and commercial premises to prevent intrusion. Documented all security-related situations and submitted in-depth reports to [Job title] . Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage. Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles. Responded to emergency situations quickly to minimize risk and injury. Education and Training 01/2006 Associate of Science , Computer Engineering Technology EDUTEC , City 02/2008 Automotive Mechanics MechTech Collage , City Accomplishments Re-organized something to make it work better. Identified a problem and solved it. Come up with a new idea that improved things. Developed or implemented new procedures or systems. Worked on special projects. Received awards. Been complimented by your supervisor or co-workers. ",SALES 51," DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness. Ambitious Strategy and Innovation Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools Skill Highlights Digital Media Operations Project Management Negotiations Management Business Development Team Leadership Product Development Budget Management   Strategic and Analytical Thinking Business Planning  Professional Communications Business Intelligence Benchmarks and Timelines  Core Accomplishments As a digital director, I successfully led and managed centralization of resources and projects and standardized all reporting, campaign management, and development across all properties in Philadelphia, New Jersey, Florida, Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of digital in developing project plans, managing timeline, and work streams. Provided status updates to senior management and board of directors ensuring team met benchmarks in a timely manner Promoted to position by successfully executing business development projects as Director of Online Operations.  Professional Experience Company Name June 2012 to Current Director of Digital Innovation and Strategy City , State Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management Draft and distribute project objectives and tasks to various in house and outsourced teams Assess project issues and identify solutions to meet productivity, quality and customer goals Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects Guarantee the attainment of key milestones by proactively tracking metrics and project outputs Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties Management of products, services, experiences, platforms and tools from concept to execution Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands · Create statistical models based on digital product performance Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution. Company Name March 2010 to March 2011 Director of Ad and Online Operations City , State Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis. Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients. Enforced - through functional groups - productivity, quality and process requirements in  accordance with real company needs. Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products. Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports   Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart Implemented impression verification and research pixels for view through analysis. Company Name September 2006 to June 2012 Director of Online Operations City , State Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania. Developed the project plan and managed the project work streams. Provided status updates to leadership and ensured project team completed on tasks in a timely manner Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site Provided Analytical Analysis and Recommendations for all Micro Sites Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff   Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000 Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster Performed all competitive analysis for each local market Managed up to 10 individuals directly when Optimizing Operations in Western PA Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets. Company Name May 2005 to August 2006 Marketing Consultant City , State Researched and Developed relevant Business Plan for future expansion Conducted research on competitors and studied and replicated their successful online marketing campaigns Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand Company Name April 2005 to September 2005 Intern City , State Created various Marketing pieces for DMA seminars and conferences · Identified major causes of client data discrepancies and offered methods to resolve problems. Developed and implemented a benefits data audit process to ensure data integrity. Profiled and collaboratively filtered client data based on requested parameters. Company Name May 2002 to June 2004 Senior Support Analyst City , State Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management Worked with System Engineers to diagnose and support network connections from the desktop to the server level Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders. Company Name January 2001 to August 2001 Information Systems Intern City , State Assisted and trained users on how to use Microsoft Outlook and other office components Troubleshooted employee queries through helpdesk Configured Network Servers and deployed remote installations of various Software Programs. Education Long Island University College of Management May 2006 MBA : Marketing City , State Marketing Hofstra University Frank G. Zarb School of Business December 2001 Bachelors of Business Administration : Management Information Systems City , State Management Information Systems Languages Fluent in English and practical knowledge of Spanish and Hindi Skills Microsoft Access, Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration ",DIGITAL-MEDIA 52," INSTRUCTIONAL DESIGNER Summary Motivating and talented Instructional Designer driven to inspire students to pursue academic and personal excellence. Strives to create a challenging and engaging learning environment in which students become life-long learners. Highlights Effective use of multi-media teaching tools Exceptional written and verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 to Current Instructional Designer City , State Collaborate one on one with subject matter experts during new online course development and design. Appraise course creation quality by identifying and providing for developmental needs and take corrective action when necessary. Apply the appropriate learning theory, instructional theory, and applications of media to online instruction. Plan, design, and develop effective instructional materials that are functional, intuitive, informative, and consistent with sound instructional design principles for online learning. Plan and develop faculty workshops and trainings in areas of instructional design and in the use of specific instructional technology tools, to assist faculty with learning about educational technology and online instructional methods. Remain current with and have a thorough understanding of the emerging applications of instructional multimedia, instructional technology and trends in online education, and implement improvements. Research, evaluate and recommend appropriate hardware and software to achieve academic objectives. Peer Reviewer certified for Quality Matters and and Adjunct Instructor, teaching Introduction to Online Learning and College Studies. Company Name July 2011 to August 2012 Internet Support Specialist City , State Answered basic and complex computer questions related to the college's learning management system - Blackboard, for faculty in-person or via e-mail or telephone; facilitated ""start-up"" for internet courses for faculty and students; handled initial contact with internet students; taught login procedures and other start-up skills to students for learning effectively online; provided all faculty training and support on Blackboard software, provided training and support for other instructional internet software, such as Smarthinking, Turnitin, and various audio and learning object software; prepared tutorials for faculty and students on common procedures that pertained to online learning; worked with the Instructional Designer to provide group trainings for faculty on Blackboard or distance learning software; maintained the course evaluation database, distributed the course evaluation information to appropriate personnel; archived all courses regularly and help in the recycling process between semesters; maintained the web pages for the Distance Learning department. Company Name July 2008 to July 2011 Registration & Facility Assistant City , State Oversaw midterm and final grading for all credit classes. Performed clerical tracking of all rosters, incomplete grades, and grade verification. Coordinated student nonattendance letters, and grade mailings. Scheduled facilities for college and community use and kept billing records that was then forwarded to accounts payable. Processed and input course master files for all outreach and community education courses. Assisted with registering all students, collecting tuition and fees and processing add and drops. Handled phone-in registration and billing. Updated as needed the Registration & Records information on the college's web page and campus portal. Assisted other staff members in the office as needed. Company Name December 2007 to June 2008 Bookkeeper City , State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, and handled general bookkeeping duties. Company Name February 2006 to June 2007 Accounts Payable Coordinator City , State Processed invoicing of operating expenses for payment; ensured proper approval of invoices before payment; processed payment for the expenses incurred from all company activities and operations; trained new employees on travel and expense reimbursement procedures. Company Name August 2004 to May 2005 Accounts Receivable Technician City , State Receipted incoming cash, credit cards, and checks; invoiced, receipted, and billed third party accounts; was responsible for daily deposit, and assisted students with their billing questions. Company Name July 1996 to May 2004 Program Coordinator City , State Maintained three department budgets; created monthly contracts for adjunct faculty; created schedules for academy students; created new and updated information on website for the program and the college's sports teams; evaluated instructors; ensured campus security; supervision of instructors, security interns, and work-studies; scheduled and maintained records for safety training classes; ensured overall smooth operation of all three departments by coordinating with the faculty, students, staff, and general public; was a lead instructor for several classes for the program and the academy. Company Name September 1995 to July 1996 In-service Coordinator City , State Coordinated in-services for staff and kept training records updated; was responsible for clerical support for Residential and Vocational supervisors; processed insurance billing and typed patient reports for the Speech Therapist. Company Name May 1991 to September 1994 Accounting Clerk City , State Processed weekly accounts payable; maintained saving and checking accounts for clients; assisted in accounts receivable billing and recording of payments; processed bimonthly client payroll. Education University of Wyoming 2014 Master of Education : Instructional Technology City , State Franklin University 2011 Bachelor of Science : Public Safety Management City , State Colorado Northwestern Community College 2003 Associate of Applied Science : Criminal Justice City , State Technical Trades Institute 1992 Associate of Occupational Studies : Accounting City , State Interests Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach for local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department ",DESIGNER 53," SENIOR ACCOUNTANT Experience Company Name June 2011 to Current Senior Accountant City , State Prepare quarterly and annual financial statements for 17 multi-family communities for distribution to investors and financial institutions. Reconcile and account for all activity on the income statement and balance sheet including cash, fixed assets, derivatives, equity, and property debt. Coordinate and review work of external audit firms. Initiate capital calls and distributions for investors. Manage budgets and construction loan activity for approximately $100,000,000 in active construction projects in FL, MA, and MD. Company Name March 2010 to June 2011 Associate Fund Controller City , State Performed quarterly and annual close procedures for MSREF (Morgan Stanley Real Estate Funds) 6I, the largest international real estate investment fund to date with $8 billion of partnership assets, and draft financial statements distributed directly to fund investors. Lead quarterly management fee process by performing work to draft approximately $14,000,000 in bills to fund Partners. Develop work plan to ensure deadlines are met, test results, delegate work to other Fund Controllers, and perform detailed review of their work. Lead MSREF 6I initiative to implement reinvestment of proceeds (ROP) methodology to reallocate approximately $120,000,000 in cash to-date amongst investments with deficient cash balances to cover contributions and expenses. Write formulas to analyze cash movement in Microsoft Excel and assist four Information Technology Vice Presidents in programming the partner capital sub ledger system to calculate the movement and test results. Wrote standard operating procedures memo for ROP to train team members. Company Name June 2007 to March 2010 Advisory, Forensic and Audit Associate City , State Performed research to locate red flags in numerous potential fraudulent mortgages at one of the largest bank failures in U.S. history. Developed writing skills by drafting over forty memorandums that summarized potential fraud in loans that were presented to multiple agencies of the Government. Wrote a thirty-five page corporate intelligence narrative explaining personal and Professional relationships of an individual under investigation. These tasks assisted the FBI in arresting the individual, suspected of orchestrating a two billion dollar mortgage fraud scheme. Performed substantive test work, analytical procedures, and testing of controls at multiple audit clients, including leading the sales and inventory test work of an international company with approximately one billion in annual sales. Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost of goods sold, and expenses. Analyzed audit client's major accounting processes, identified control weaknesses, and recommended solutions and improvements. Worked on multiple phases, including fraud investigations and data analytics, of a high profile engagement involving the largest natural disaster relief fund in United States history and was the first to analyze, discuss, and research a series of fraud allegations received from an anonymous telephone hotline that lead to a new, lasting client relationship with the Federal government. Analyzed a series of bank accounts owned by over twenty customers of a large, domestic bank to determine the amount of funds stolen and trace illicit transfers made by a bank employee from each account in a multi-million dollar fraud scheme. August 2006 to May 2007 Accounting Tutor Sole Proprietorship City , State Held private sessions to teach financial accounting to over 25 individual client needs and wrote practice questions which resulted in grade improvement amongst all clients, including one who increased his exam performance by 35 percentage points after sessions. Education EMORY UNIVERSITY, Goizueta Business School 5 2007 Bachelor of Business Administration : Accounting City , State GPA: GPA: 3.63/4.0 GPA: 3.77/4.0 Accounting GPA: 3.63/4.0 GPA: 3.77/4.0 Interests Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which Skills accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills Additional Information COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board of Directors Member, Treasurer. Plan fund raisers, review budget and financial statements, and supervise CASA staff in not-for-profit organization that trains volunteers to mentor children being pulled from their homes through the Fulton County court system for abuse and neglect. CPA, Hold an active Georgia license and scored between 87 and 93 out of a possible 99 on each of the four sections of the CPA exam. CFE, Certified Fraud Examiner, which requires passing four exams and two years work experience in preventing and detecting fraud. Recipient, 2007 John R. Jones Accounting Award. Given annually by vote of Emory University Professors to recognize the top performing senior year student in academia, community involvement, and character. Recipient, 2006 Ben Pius Award. Awarded by Emory Professors to recognize exceptional achievements by the highest performing junior year accounting student at Emory University. ",ACCOUNTANT 54," FINANCE MANAGER Summary Flexible Financial Manager with the ability to multi-task, meet deadlines, communicate effectively, develop and motivate staff, general accounting and financial reporting for private and public companies. Highlights Excellent analytical, communication and organizational skills. Demonstrate initiative, responsibility and follow through for ""owned work"" Strong attention to detail with the ability to multi-task. Self-directed critical thinker. Experience in SOX compliance and controls. Knowledge of business insurance. Experience in Sales and Use taxes, Payroll taxes and 1099 reporting. Knowledge of GAAP, STAT, GASB, FAS60, FAS97, and FAS133 reporting. Protects organization's value by keeping information confidential. Experience Company Name December 2007 to Current Finance Manager City , State •Prepare monthly and quarterly analytics for income statement, balance sheet, budget to actual variances, and earnings by source. •Review and sign off on GAAP and Statutory journal entries into PeopleSoft general ledger. •Prepare GAAP to Statutory reconciliation by product and write commentary for variances. •Prepare quarterly and annual Statutory reporting package by entity financial information, for senior management. •Prepare quarterly financial analysis and Ad-hoc reports for BOLI & COLI products (Bank Owned and Company Owned Life Insurance) •Draft commentary for MD&A (Management Discussion & Analysis) for controller's business segment and provide supporting work papers for certain disclosures. •Act as a liaison and assist internal and external auditors in the planning and execution of quarterly and annual audits, including the resolution of accounting and auditing issues. •Assist in technical accounting research, including evaluating accounting and financial implications of complex transactions and writing white papers supporting conclusions. •Ensure compliance with SOX regulations over internal controls. •Liaison with other departments including CFO, Valuations and Product management to provide accurate and timely data analysis. •Manage and support analysts, including the completion of performance reviews, adequate training and knowledge of accounting rules, company systems and the overall business performance. •Implemented process improvements for EBS (Earnings by Source) and Statutory reporting reducing closing time by two days. •Conducted detailed reconciliation on Policy loans for the State of Connecticut insurance audit. •Reviewed, and streamline FAS 97 journal entry process, reducing closing time by a day. Company Name February 2002 to December 2007 Accounting Manager City , State •Led monthly and year end close process, account analysis and financial statement reconciliations. •Assisted CFO in group consolidation, monthly variance analysis and operational reporting. •Reconciled inter-company, bank and credit card accounts. •Maintained fixed assets schedule and applied monthly depreciation expense. •Prepared journal entries for monthly accruals and re-classes. •Prepared annual schedules for external audits including the resolution of accounting and auditing issues. •Responsible for cash management, including monitoring sweep account activity, direct deposits, lock- box and inter-company transactions. •Negotiated annual merchant discount rates with credit card companies. •Prepared commission reports; approved T&E and weekly A/P selection. •Prepared and filed 1099s reports to Internal Revenue Service. •Provided oversight and general direction to accounting staff (A/P, A/R, Billing, collections and payroll) including recruiting, training and staff performance. •Served as liaison with bank and Insurance contacts, participated in FP&A meetings to help safeguard business objectives. •Reviewed terms of building and automobile leases, and allocate expense to the appropriate entity. •Identified and applied technology related improvements to streamline business processes. •Participated in MAS90 financial software implementation, evaluation and conversion and signed-of on completion. •Streamlined the banking process to increase cash flow for domestic and overseas business. Company Name April 1995 to February 2002 Accounting Supervisor City , State •Prepare weekly and bi-weekly in-house payroll for 300+ employees. •Prepared and Reconciled benefits plan reports and registered company for multi-state tax. • Prepared and filed weekly and bi-weekly federal and state payroll taxes. • Supervised a staff of six (A/P, A/R, Billing, Payroll, Collections and Human Resources). • Reconciled and analyzed income statement and balance sheet accounts. • Reconciled bank and Inter-company accounts; and prepare and post journal entries. • Prepared weekly cash forecast and wire vendor payments. • Maintained fixed assets seclude and post expense. • System administrator, for Mas90/200 including, monthly module closing. • Coordinated quarterly audits with company's external auditors. Resolve and follow-up with accounting or auditing issues. Education Rutgers University 2013 Master of Science : Accounting City , State , United States Anticipated graduation date: May 2013 Kean University Bachelor of Science : Accounting City , State , United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, and Microsoft office products. ",FINANCE 55," SENIOR ACCOUNTANT / FINANCE CONTROLLER Summary Aim to work for a progressive organization in a growth oriented position that gives enough scope to sharpen my skill accordingly to the latest demands at the same time to work towards the growth of the organization and To seek challenging avenues where, my knowledge and experience matches with the organization's growth and to continue for the achievement of organizational goals with the betterment career prospects. Highlights MS-Word, MS-Excel. Windows. Internet Software & Hardware tally peach tree manual accounting leadeship Well knowledge in Complete ERP system , Working closely with the Accounting modules as per business rules. Ample to knowledge on basic computer applications use full in the day-to-day office administration Created and maintained an efficient communication system within the assigned department, and across other departments. Well knowledge in various accounting software's Accomplishments Title : a study on working capital management Client : ULCCS Private Limited (45 Days Duration 2012) Description : The project entitled “A Study on working capital management” is a study of various aspects related to the company and its peer groups,which includes the fund holding statement, income statement, balance sheet and key financial ratios. A variance analysis is been done to know the financial performance of the company. Experience Senior Accountant / Finance Controller Nov 2013 to Aug 2015 Company Name Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Keep the company documents and data as confidential Handling petty cash book Managing accounts receivables and payables Review of accounts and statements periodically Maintaining payroll Invoicing LC Preparation and Invoice Factoring and Payroll administration with salary for employees,in tally & excel. Internal Auditor Feb 2010 to Jul 2011 Company Name Performs administrative clerical duties Ensures adequate monitoring of supplies and all materials required, and ensured their proper inventory Responsible in the safeguard of the company's revenue by ensuring that products and services and well marketed to our existing clients Ensure suppliers and other parties are paid on time Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Maintaining payroll Keep the company documents and data as confidential Handling petty cash book Maintenance of accounts file, ensuring accuracy and completeness Managing accounts receivables and payables Co-ordinate with banks. Assistant accounts clerck/Document Controller Jan 2008 to Jan 2010 Company Name － State In charge in the recording filling personal data of every staffs in the Bank Maintenance of accounts file, ensuring accuracy and completeness Managing all type of files Handling petty cash book Covered all type of concerned duties include data entry Bank reconciliation, debtors and creditors reconciliation Review of accounts and statements periodically Prepared supporting documentation for auditing whenever customers or auditors required. Education M.COM ( Master of commerce) , commerce 2013 madras university － City , State , india affiliated to madras university 2013,chennai,india.(distance education),and specialised into commerece. MBA , finance & marketting 2013 karpagam university college － City , State , India successfully completed 2011-2013 the batch,specialized into finanace and marketting. B.com(Bachelor of commerce) , commerce 2010 calicut university － City , State , India specialized into commerece. Accounting software's Certifications , proffessional accounting 2009 IPA － City , State , INDIA GPA: GPA: 7.2 GPA: 7.2 MBA Certifications Diploma in Business Proffessional Programmer ('O'level)   Duration :1 Year Platform : windows Under : Certified by Doeacc society Govt Of India- Business professional programmer('O'level) (Under AICTE-DIT Scheme) Description : The objective of the course was programming the computers and solving problems. Title :Microsoft Office   Duration : 6 Month Platform : windows Description : Completed Office automation including ms-office and excel Title: Professional accounting Duration : 6 Months Platform : windows Accounting practice : Practical Accounting - Certified by CPA (in IPA vatakara).   Description : Complete Manipulation of accounting softwares and manual accounting . Languages English, Malayalam,hindi and Tamil, (Read &Write) : English, Arabic, Hindi, and Malayalam. Personal Information Date of Birth: 14-05-1987 Marital Status :Engaged. Permanent Address : Rabiyas house, Vatakara-beach (PO), kozhikode, kerala-676506. Nationality :Indian. Languages Known: (Speak) : English, Malayalam,hindi and Tamil, (Read &Write) : English, Arabic, Hindi, and Malayalam. Current Location : Doha Qatar Driving Licence : Indian Passport No : J1888069. Visa status : yearly work visit Qatari Id No : 28735642209 Additional Information Highly Committed & Positive attitude Self Confident and Dedicated Diligent worker Result oriented in given time Adaptable to any environment Carries Valid indian Driving Licence Ability to face challenging responsibilities. Strong positive attitude and quick adaptability and flexibility with work. Self-starter and seeks new challenges and responsibilities. Ability to work both independently and as part of a team with professionals at all levels Skills Academic, Accounting, Accounting software, accounts receivables, administrative, auditing, balance sheet, Bank reconciliation, basic, book, clerical, Hardware, computer applications,clients, data entry, documentation, ERP, ERP 9, filling, financial, inventory, Invoicing, Managing, materials, MS-Excel, excel, ms-office, Microsoft Office, Windows, MS-Word, office administration, Office automation, payables, Payroll, PEACH TREE, Peachtree, Programmer, programming, Read, recording, Scheme, type, variance analysis ",FINANCE 56," HR ASSISTANT/PAYROLL Highlights Paychex, Mastertax, ABRA, Time Star, InfoTronics, Store Master, Dominion, QuickBooks Ceridian, PeopleSoft, SAP, Microsoft Word, Excel and PowerPoint, Crystal Reports Experience HR Assistant/Payroll Company Name － City , State Human Resources professional offering over 15 years of combined HR and payroll experience in both manufacturing and academic settings Accurate and timely preparation of employee payroll, payroll tax information, and employee benefits administration Highly effective employer representation in unemployment claims and hearings. 01/2014 to 01/2014 Payroll & Benefits Coordinator Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Worker's Compensation accident reporting Maintain Company-wide OSHA 300 and OSHA 300A. 01/2013 to 01/2013 Assistant Office Manager Company Name － City , State Calculate daily timesheets Enter new hire information into HRIS/Payroll system Process employee status changes Respond to Unemployment claims Maintain OSHA 300 and OSHA 300A Worker's Compensation accident reporting, loss time tracking Process monthly billing Process customer payments Generate purchase orders Maintain HRIS/Payroll system Process invoices for payment. 01/2012 to 01/2013 HR Assistant/Payroll Company Name － City , State Process weekly payroll for 100 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Assist with Annual Benefits Open Enrollment Process employee status changes in payroll, personnel, and benefit records Respond to Unemployment claims Establish written policies and procedures Assist in employee conflict resolution Reviewed applications and identified potential candidates for position openings Worker's Compensation accident reporting Maintain Company-wide MSDS documents, OSHA 300 and OSHA 300A Coordinate quarterly meetings. 01/2009 to 01/2012 Safety & Benefits Coordinator Company Name － City , State promoted to this position in 2009) Determine monthly benefit eligibility Maintain benefit HRIS system Determine quarterly 401k eligibility Monthly audit of medical, dental and voluntary insurance products Process 401k Benefit Event Notices Record Associate and customer accidents Maintain OSHA 300 log and annual OSHA 300A for multiple locations Maintain Company-wide MSDS documents Worker's Compensation and General Liability accident reporting and investigation Conducted annual safety training Coordinate monthly random drug screens Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings Assist with Annual Benefits Open Enrollment Coordinate annual Recognition Luncheon Assist in employee conflict resolution Establish written policies and procedures. 01/2004 to 01/2009 Payroll / Human Resources Assistant Company Name － City , State Process weekly and biweekly payroll for over 300 hourly and salaried Associates Garnishment, Levy and Child Support processing Compile weekly labor hours Enter new hire information into HRIS/Payroll system Process employee status changes in payroll, personnel, and benefit records Compilation and distribution of performance reviewsto multiple locations Transfer weekly payroll direct deposit file Process weekly 401k payments with outside vendor Timely and accurate reporting of new hires to the State of MI Respond to Unemployment claims, and effectively represent WESCO in Unemployment hearings. 01/2002 to 01/2004 Human Resources / Payroll Assistant Company Name － City , State Primary contact between Human Resources and Corporate Payroll Prepare and distribute disciplinary actions for unionized manufacturing plant Maintain daily attendance records Reviewed applications and identified potential candidates for position openings Assist with generating Union layoffs and recalls Maintain accurate confidential employee files Coordinate Annual Service Award Program. 01/2001 to 01/2002 Payroll Tax Analyst Company Name － City , State Computed over 200 quarterly unemployment tax returns for every state in the Continental U.S. Compiled withholding information for weekly tax deposits made via EFT Examined tax information to file monthly and quarterly withholding returns for states and localities Compiled divisional information to complete quarterly and annual Federal filings Analyzed information for annual reporting to Federal, State and local government. 01/1999 to 01/2001 Payroll Clerk / Human Resources Assistant Company Name － City , State Compiled information to calculate bi-weekly payroll for over 200 employees Prepared information for quarterly Federal tax returns, sales and use tax, State and local reporting Coordinated open enrollment for health care benefits Ensured correct paperwork was timely filed for Workers Compensation claims Researched employee records to analyze unemployment eligibility Calculated field trip information for billing back to classrooms Confirmed retirement information for monthly reporting to the State of Michigan Maintained direct deposit system. 01/1996 to 01/1999 Payroll Clerk / Human Resources Assistant Company Name － City , State Calculated weekly payroll for over 350 employees Determined eligibility for health care benefits company-wide, including accurate maintenance of information Liaison between 400 employees and health care insurance company Maintained necessary materials required to conduct new hire orientations Reviewed applications and identified potential candidates for position openings Researched employee information to complete unemployment determination Filed New Hire reports to meet State compliance Reviewed weekly uniform billing for 200 employees, including verification of correct billing and submitted credits Developed spreadsheets to track employee reviews, insurance, and holiday pay Enabled accurate payroll information to be extracted from spreadsheets. Education B.B.A : Human Resources Human Resources MIOSHA Level One Certification Baker College General Industry Certification Macomb Community College － City , State Skills ABRA, academic, Benefits, benefits administration, billing, bi, Ceridian, conflict resolution, Crystal Reports, HRIS, Human Resources, HR, insurance, Process invoices, local government, materials, meetings, Excel, PowerPoint, Microsoft Word, Payroll, PeopleSoft, performance reviews, personnel, policies, QuickBooks, reporting, safety, sales, SAP, spreadsheets, tax, tax returns, written ",HR 57," PROFESSIONAL HEALTHCARE REPRESENTATIVE Career Focus Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity An experienced Sales Representative with a Unique compliment of Business to Business sales experience and customer development with proven ability to drive revenues. Innovative thinker with excellent communication and interpersonal skills, a demonstrated leader with a record of overcoming challenges to positively impact revenues in a competitive marketplace. A team player with impeccable individual work ethic committed to success. Professional Experience Professional Healthcare Representative January 2007 to Current Company Name － City , State Utilized understanding of necessary disease states to deliver strong technical and scientific presentations to influence customers the ST. Louis market to increase prescriptions for products such as Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, and Premarin Vaginal Cream. Maintained knowledge of current trends in industry including Meaningful Use, ACO and PCMHs. Met established call averages and expectations to achieve sales performance expectations. Executed targeted territory analysis of highest prescribing physicians to increase NRx and achieve second place finish in Little Blue Pill Big Green Contest 2014 Established partnership/relationships with critical customer groups for a current 13/57 place rank with Viagra in 2014. Maximized resource utilization, customer focus, and strong technical knowledge to pull through key brand, Viagra, to achieve a 50% exit share in 2013 and 2014 Demonstrated tremendous business acumen, leadership, and strong, technical selling skills as Viagra Field Faculty member in 2014 to ensure Cluster 1colleagues successful promotion of Viagra. Evaluated Participants on Sales Call Evaluations, participated in Virtual Classroom training as a Guest Trainer to provide leadership and best practices Contributed to team success by collaborating with other teams within the region to maximize field time impact and thus lead to a 105% attainment with Viagra in 2013. Executed Total Office Call in limited access offices to meet regional reach and frequency resulting in a 19/57 finish in 2013. Recipient of the 2012 Regional Performance Discretionary Fund that was established to allow State and Regional Managers to award top performers who have consistently demonstrated their commitment to excellence. Analyzed data and managed territory to effectively target high prescribing physicians achieving the highest TRx Volume growth for Chantix, and Toviaz, to secure the first place finish in the Regional Cluster A Home Run Derby Contest in 2010. Winner of the March Madness District Contest in 2010 for outstanding sales performance of Lipitor and Chantix. Achieved the greatest TRX volume for Lipitor and Toviaz in the Forward Motion regional contest. 3 Time Quarterly Award Winner with sales goals to finish in top 20% of the company in 2010. Vice President January 1999 to January 2007 Company Name － City , State Core focus was analyzing customer needs to effectively establish and develop customer base leading to an increase in revenues by 24% in 2004, 41% in 2005 and 35% in 2006. Marketed courier solutions to the St. Louis Metro area and managed the entire sales cycle, including, key presentations to senior level management, working directly with clients to establish and sustain competitive pricing and closing sales. Gained invaluable experience developing a small business from concept-learning to overcome challenges unique to creating market presence with no recognition and quickly developing client trust. Launched a corporate presence within new sectors and established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St. Louis University, McCarthy Building Company and Colliers Turley Martin & Tucker & Clayco Construction. Tenure exemplified by the ability to quickly learn and incorporate new concepts and technology based on customer needs. Managed low-cost marketing campaigns building strong awareness despite limited budget. Formed a strategic alliance with the St. Louis Minority Business Council to achieve local awareness and network with ""hard to see"" clients. Researched market trends to assess the need for e-commerce capability and initiated changes to incorporate an online order system creating a competitive advantage, reducing operating costs and improving customer service. 73% of customers switched to the system within 2 years. Initiated creative sales strategies to lead to a 136% increase in revenues after 3 years. Managed daily routes and schedules for a team of 7 delivery drivers. Conducted various HR functions including interviewing and maintaining appropriate paperwork for independent contractors and employees. Education Master of Business Administration : Human Resource Development and Management , 1 2006 Webster University － City , State GPA: GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Human Resource Development and Management GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Bachelor of Science : Psychology Communications , 1 1999 Southwest Missouri State University － City , State Psychology Communications Skills budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique ",HEALTHCARE 58," PARK OPERATIONS HOSTESS Summary Highly experienced in banking, customer service, data entry, publicity, editing, and a wide range of computer skills Software (PC and MAC environments): Computerized cash registers, invoice, scheduling, and inventory software, Microsoft Windows® and Microsoft Word, Excel, OneNote, PowerPoint and Photoshop. A strong literary background coupled with up-to-date technological knowledge. Highlights Software (PC and MAC environments): Microsoft Windows® and Microsoft Word, PowerPoint, Excel and Publisher Time management Meticulous attention to detail Excellent communication skills Strong problem solver Multi-line phone proficiency Filing and data archiving Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Company Name City , State Park Operations Hostess 09/2014 to Current Provide exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues Ensure safe and efficient line speed and crowd flow through park rides and stadiums Operate and monitor ride systems following all company safety policies and procedures, including proper loading/unloading of guests and ride evacuations Perform and record guest counts hourly and communicate to other departments as needed For special events, staff gates and pathways to direct guests to attractions Assist with park emergencies including inclement weather. Company Name City , State Activities Associate 02/2014 to 10/2014 Presenting programs in front of groups of participants of varying ages Assisting in the implementation of various group activities Handling reservations and accepting cash and credit card payments Recording inventory of equipment and ensuring that equipment is functional. Checking out and returning various equipment for guests Assisted guests with planning their schedules at the resort and recommended activities and events based on their needs. Senior Publicist for Sharyn McCrumb, New York Times Bestselling Author. Company Name City , State Senior Publicist 06/2006 to 05/2014 Cash and check deposits, process loan expenses and open new accounts Created and developed publicity strategies to drive business goals Pitched and secured print media, television, online and radio interviews Developed press materials such as press releases and kits, fact sheets and related communication Built and maintained relationships with media personnel Oversaw tours and media events Achievement: Hired as publicist; promoted because of demonstrated management skill and innovative ideas. Company Name City , State Certified Senior Teller 07/2012 to 05/2013 Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveller's checks, money advances, and funds transfers. Cash and check deposits, process loan expenses and open new accounts. Perform cash management, customer service, balance cash drawer and petty cash management. Achievement: Hired as junior teller; promoted because of accurateness, pace, and skills. Company Name City , State Manager 04/2004 to 10/2010 Supervised and trained employees, answered phones, accepted reservations and took payments; was in charge of general care and cleanliness of facility. Education Bachelor of Arts : English Literature 2010 Roanoke College , City , State , United States GPA: Cum Laude Graduate Cum Laude Cum Laude English Literature Graduate Cum Laude 2006 North Cross School , City , State Certifications Certified in Lifeguarding, CPR, AED, and First Aid through the American Red Cross. Interests 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. Languages Conversational knowledge of Spanish language. Ability to read and write French and Spanish. Professional Affiliations Sigma Tau Delta International English Honour Society Member Kappa Delta Pi Honour Society Member President (2010-2011) and founding student member of Roanoke College Peace and Justice Association Member of Ruritan Club (Catawba Chapter) January 2004-May 2010 Skills balance, cash management, cashier, CPR, credit, customer service, special events, First Aid, French, functional, funds, inventory, MAC, materials, Excel, money, PowerPoint, Publisher, Microsoft Word, personnel, policies, Presenting, press, press releases, print media, Publicist, publicity, radio, read, Recording, safety, Spanish, Spanish language, phones, television, Author Additional Information Honours and Activities 2006 Regional Champion, English Speaking Union Shakespeare Monologue and Sonnet competition. ",BANKING 59," CONSTRUCTION MANAGEMENT- ASSISTANT Professional Summary Experienced professional with 10+ years experience in Project Management with a background in Real Estate, Residential, Commercial, Civil, Contract Management, project Coordination, Procurement, Business development and other facets of the Construction industry. Demonstrated verifiable success leading multi-million dollar organizations through start-up, revitalization, and accelerated growth. Solutions-driven, decisive and results-oriented with outstanding negotiation and crisis management skills. Seeking an opportunity to leverage leadership, management, and business development skills to become a top-level construction manager. Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers,investors, REIT accounts Education Bachelor of Arts : Business Administration And Management College of Southern Nevada - City Certificate : Construction Management , 2019 Turner Construction Management Program - City Certificate : LEED Certification , 2019 Kirksey Acrchitecture - City Certificate : Real Estate , 2018 Champions - City Project Management Coursework , Expected in 2020 Houston Community College - City , State Osha 30 , 2019 Associate General Contractors - City Construction Management Technology , Expected in 2020 Houston Community College - City , State Affiliations Women's Chamber of Commerce of Houston ABC (Associated Builders & Contractors) AGC (Associated General Contractors of America) Software Skills Buildium, Appfolio, Yardi, Realpage, Quickbooks, Microsoft Office, ADP, Workforce, Salesforce, Powerpoint, Excel, Scheduling , Autocad Skills Project Management Budget & Finances Personnel Acquisition & Training Team Management Customer Relations Site Management New Business Development Value Engineering Procurement Oral and written communication Business writing Work History Construction Management- Assistant , 01/2017 to Current Company Name – City , State Assisted in supervision of all on-site construction which included scheduling of sub-contractors, ordering materials, obtaining permits, resolving problems at job site, and inspecting construction work to ensure compliance with plans and specifications Assisted with Performed tests on aggregate production, asphalt mix, and ready-mix concrete Assisted with inspections on newly built lift stations and city pavement work Analyzed and orchestrated Bids on new city civil projects worth $20,000,000 Actively sought out potential upcoming bids for submission Attended pre-bid meetings On-boarded subcontractors Led weekly production and operations sub- contractor meetings, facilitating stronger communication and helping to resolve critical issues Assisted vice president of production in review, approval and archiving of all closeout documents Obtained building and specialty permits from local jurisdictional agencies Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion. Decreased budget by 23% Construction Project Coordinator , 05/2014 to 01/2017 Company Name – City , State Performed detailed cost estimation and budgeting using on-screen takeoff software Decreased procurement and vendor expenses by 30% Assisted with resource allocation: Subcontractors, machine and material to various projects Worked on submittals, Request for Information (RFIs), purchase orders and increased effectiveness of bidding processes by reviewing contractor scopes and material takeoffs averaging $30,000,000 Assisted project managers and design team with submittals, specifications, packages, and document control; On commercial and civil projects averaging $13,000,000 Formulated complete project plans and coordinated engineering, design and shop drawing efforts with Autocad and Bluebeam software Coordinated presentations for customers and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals of project Organized and tracked tasks between disciplines and produce project reports Used QuickBooks to produce monthly invoices, reports, and other deliverables New Construction Business Developer , 06/2007 to 08/2014 Company Name – City , State Planned marketing initiatives and leveraged referral networks to promote business development Planned over 50 quarterly networking events to strengthen brand initiatives and maximize outreach. Able to obtain 300 people in attendance Rewrote and updated scripts and selling procedures to decrease downtime and increase sales by 70% Assisted with proposal writing with project ranging from $250,000-$10,000,000 Responsible for cultivating relationships with developers, investors, REIT accounts ",CONSTRUCTION 60," ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations and upgrades, strong troubleshooting ability to resolve electrical & mechanical defects. Experienced w/ voltage up to 480 three phase Extensive knowledge in programming, troubleshooting, and maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems and DeviceNet. Able to program, troubleshoot, and electrically/mechanically repair Fanuc Robotics using the RJ-3 and R30iA controllers. Able to program, troubleshoot and electrically/mechanically repair ABB S4P and S4P Plus and 5400 robots. Proficient in reading electrical, mechanical, hydraulic, and pneumatic diagrams, schematics, layouts, and technical documentation. Knowledge of various hydraulic and pneumatic systems. Ability to perform minor welding and fabrication. Proficient in Microsoft Word, Excel, and PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance and Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer to Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing and Configuring a DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME & PanelView + Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance with RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance with R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation and Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 & Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration and Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill and Response Honda, Spill Prevention, Control, & Countermeasures Honda, Handling of Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 to Current Company Name － City , State Responsible for Project Management of new system installations, Investigation and implementation of new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup and programming, Liberty Reach Vision setup and programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, and Maintenance support in major critical downtime situations. Responsible for all aspects of troubleshooting and repair of a wide range of equipment, such as PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, and PLC controlled Material Delivery systems. Planned and implemented alterations to ensure safety, to improve operator ergonomics, and to increase machine productivity. Industrial Electrician January 1996 to January 2000 Company Name － City , State Maintained multiple plants in multiple cities by performing maintenance and repair of power distribution systems, automated and semi-automated equipment, relay control systems, Lighting systems. Was a first responder to major break downs of any Russell Corporation Plants. Operator January 1993 to January 1995 Company Name － City , State Operated equipment producing parts for assembly, assembled product, packaged product, and shipped product. Maintained production equipment and facilities of plant. Education Associates Degree : Applied Science Electronics Technology , January 1995 Central Alabama Community College － City , State Applied Science Electronics Technology High School Diploma : January 1992 Talladega High School － City , State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems ",ENGINEERING 61," VIDEOGRAPHER Professional Profile Creative individual seeking an Associate Editor position with American Greetings to utilize writing and editing skills to create innovative and trend-driven products. Qualifications Designed and wrote content for materials geared towards various audiences in print and/or digital form - newsletters, blogs, scripts, feature articles, advertisements, speeches, brochures, and presentations I mplemented digital marketing strategies across social media platforms Skilled reporter and editor In-depth knowledge of video production: editing techniques, video equipment and tools Implemented leadership, training and supervision for department interns Developed creative marketing presentations to improve engagement Experience 03/2015 to Current Videographer Company Name － City , State Worked in collaboration with clients and production staff to produce a variety of video products, including both live events and video packages. Conducted field-based video production, which involved interacting with clients and operating all portable video and audio equipment. 06/2014 to Current Digital Media Specialist Company Name － City , State Responsible for creating content for new website and app called LCExplorer.com. Created and implemented a digital marketing plan that increased LC Explorer's user base to 10,000 monthly active users in six months. Wrote blog posts to promote the website and app. Managed Facebook, Twitter, and Instagram to effectively drive brand awareness, engagement, and traffic to website. Developed and implemented an email marketing campaign for both LC Explorer and Emerge's web services. Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Created series of web videos to highlight successes of local businesses. Managed a team of interns to help produce content for LC Explorer. Communicated with clients to manage and update the business directory on LCExplorer.com. Planned and coordinated events to launch various Emerge Inc. services. Wrote, edited, and posted press releases to LorainCounty.com. 10/2013 to 04/2014 Reporter Company Name － City , State Researched and wrote investigative news stories that were published in the Akron Beacon Journal, the Youngstown Vindicator, and TheNewsOutlet.org. Conducted interviews for the purpose of writing, producing, and recording radio pieces to accompany the print media. 07/2013 Promotions Intern Company Name － City , State Maintained social media accounts throughout summer to highlight the success of the organization's alumni and increase membership. Filmed and edited videos to promote annual fundraiser and posted to social media sites. Created and maintained blog to feature the successes of the organization's interns. Wrote stories for newsletter. Promoted annual fundraiser using social media and video advertisements. 10/2012 to 04/2013 Program Producer Company Name － City , State Created and produced a news and entertainment program for Z-TV and WVPX titled ""Lights, Camera, Akron!"" Responsible for all aspects of program production including selecting content, directing live-to-tape studio sessions, and editing packages. Scheduled and conducted guest interviews. Developed and implemented social media strategy to promote program and engage student audience. Facilitated team meetings to develop ideas and organize production. Communicated with WVPX Channel 23 to ensure program was delivered in a timely manner for their regularly scheduled broadcast. 07/2012 Production Intern Company Name － City , State Worked on the live, daily entertainment program, ""New Day Cleveland."" Served as production assistant on location shoots. Wrote and uploaded articles to station's website and social media sites. Acted as floor director, operated teleprompter, and assisted in the control room with producers and technical director. Engaged in creative planning sessions with producers and training sessions with technical crew members. Scheduled guests and did post-show follow-up with viewers regarding program content. 01/2010 to 01/2013 Social Media and Content Specialist Company Name － City , State Produced, edited and acted as on-camera talent for instructional videos that were used for customer support, orientation and training. Managed day to day social media activities for Emerge Inc. and LorainCounty.com. Responsible for comment moderation, consumer interaction, and diffusing any online issues. Produced promotional videos to showcase local companies on LorainCounty.com. Education May 10, 2014 Bachelor of Arts : Journalism, Media Production, and Radio/TV THE UNIVERSITY OF AKRON － City , State GPA: GPA: 3.988/4 Journalism, Media Production, and Radio/TV GPA: 3.988/4 Skills advertisements, ads, audio, broadcast, com, content, clients, customer support, directing, editing skills, editing, editor, email, feature articles, Explorer, director, marketing plan, marketing strategies, marketing, meetings, newsletters, newsletter, Camera, presentations, press releases, print media, producing, radio, recording, reporter, scripts, social media platforms, stories, strategy, TV, trade shows, video, video production, website, articles Additional Information ACHIEVEMENTS Graduated Summa Cum Laude Two-time Emmy Nominated Producer for ""Lights, Camera, Akron!,"" 2013 & 2014 Top 10 Honors College Graduating Senior Ohio Association of Broadcasters Scholarship Recipient National Academy of Television Arts and Sciences Scholarship Recipient John S. Knight Scholarship Recipient Emerging Leaders Program Residence Hall Program Board Member National Society of Leadership of Success Dean's List (2010-2014) Academic Scholarship Recipient High School Valedictorian ",DIGITAL-MEDIA 62," CASE MANAGER Professional Summary Detail-oriented professional focused on developing comprehensive youth and family-related programs and services. Comprehensive background includes providing case management services to adults and youth involved with the juvenile justice system. Skill Highlights Case Management Family and children's programs knowledge Crisis prevention intervention Child abuse and criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate and active listener First Aid certified Clean driving record Experience Determined client eligibility for benefit programs and services. Referred clients to partner agencies for additional services. Managed clinical and administrative aspects of the agency's mental health services. Education and Training Bachelors of Arts : Psychology 2011 West Virginia State University , City , State Child Development and Psychology coursework Communications and Public Relations coursework Cultural Diversity and Ethnic Studies coursework Experience Company Name Case Manager 12/2013 to Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families. Gathers social history to assess family strengths, and weaknesses, and to assess existing problems. Conducts home visits and office base services, and accompanies consumers as needed. Coordinates care with outreach workers, health educators, nutritionists and other service providers to prevent service duplication and to ensure the consumer receives high quality care. Identifies and procures group services appropriate for the consumer to maximize the consumer's ability to live outside an institution. Plan and assist in obtaining services from third-party service providers. Develops plan of care for each consumer to include services such as advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors the delivery of services in coordination with the consumer and third party service providers. Assists consumers with related matters including consumers' eligibility for benefits through Medicaid, Medicare, Social Security, and private insurance. Maintains up to date case records with the status of case activity, including progress notes on all contacts. Proficient with establishing work relationships with client Demonstrates competence in verbal and written communication skills Ability to handle crisis situations with minimal supervision. Company Name Case Manager 10/2011 to 12/2013 Providing linkage and advocacy to children and adolescents and their families Assists families in developing the skills and supports necessary to enhance quality of life, increase adaptive functioning, and improve self-sufficiency in the community Provide services that include advocacy, referrals, evaluations, and treatment planning Performs on going evaluations of the family's strengths and needs to ensure timely and effective services Provide supportive counseling to improve day to day coping and problem solving skills Provide services in the home setting, school setting, and community setting Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Train new employees Completes mental health assessments on adult and adolescence populations to ensure proper treatment services Support team service process by participating in team service efforts such as service meetings. Company Name City , State Senior Teller/Relationship Banker 05/2006 to 10/2011 Responsible for a variety of duties aimed at providing client services such as receiving, paying out, and keeping an accurate record of all monies involved in paying and receiving transactions. Performing more complex transactions such as: coupon collection, issuing official checks, large commercial deposits, close out transactions, cash advances Client Service in a team environment Cash handling experiencing involving large sums of money for Automated Teller Machines, as well as balancing and reconciling ATM Daily reconcilements of cash drawers Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debrief. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills ",BANKING 63," CONSULTANT Professional Profile To obtain a tax accountant position that offers me the opportunity to actively apply the knowledge and skills developed during my 9-year career in an international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA Excel - Pivot Tables, VLookup Experience July 2015 to September 2015 Company Name City , State Consultant Projections and Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 and W-8BEN Transfer Pricing Assist with the preparation of Forms 5471 and 8858s. Prepare and ensure accuracy and timeliness of multi-state tax returns for corporations including supporting information and schedules Gather data required to determine taxable income apportionment between the various states Assist in the improvement of procedures within the tax department in order to improve overall efficiency and accuracy. Assist in tax related projects. March 2010 to January 2015 Company Name City , State Senior Tax Accountant Reviewed the U.S. foreign tax credit and related calculations under Sec. 901, including foreign tax receipts, computing foreign source income under Sec. 904, tracking tax carry forwards and overall foreign loss Reviewed separate and consolidated foreign tax credit for U.S. income tax return (Form 1118), including sourcing of income and allocation and apportionment of expenses Reviewed separate and consolidated U.S Form 5471 and Form 8858 returns including analysis of accounts, book re-classes and earnings and profits adjustments related to over 70 foreign entities Part of a joint task force with transfer pricing experts that revised the company's cost sharing calculation process including revision of the cost sharing cost pools, documentation, processes and key controls that led to $20M savings to the company and improved efficiency Reviewed quarterly buy-in and cost share calculations including true up adjustments, variance analysis and ensured proper documentation Provided key support functions in the implementation of OneNote in a paperless initiative which resulted in 80% cost savings, process consistency and eased integration with other business applications Facilitated the effort to develop, update and document processes and procedures which led to standardized and uniform work papers, time savings and improved efficiency Monitored, tracked and served as point of contact for Form 6166 U.S. Residency Certificate and Form W-8BEN to minimize worldwide taxes imposed on the operations of the company and its foreign subsidiaries leading to increased efficiency and time savings. August 2005 to February 2010 Company Name City , State Tax Assistant Prepared the foreign tax credit calculation including sourcing income and deductions Prepared and assisted with corporate tax returns and projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments and extensions Led efforts to prepare, maintain and improve documentation to support reporting functions performed by the 1118 tax compliance group Developed a tracking system for the maintenance of the Form 6166 which eliminated multiple requests to the IRS and ensured that residency documentation were received timely Prepared Form 5713, international boycott for all affected legal entities and drafted documentation that is used as a training tool for that process Reviewed book/tax difference for the proforma U.S. federal return Form 1120 for U.S. entities with foreign operations. March 2004 to May 2005 Company Name City , State AR/AP General Cashier Received checks, made deposits and posted them to corresponding invoices. Prepared credit and debit memos necessary to adjust customer accounts receivable Paid invoices by verifying transaction information, scheduling and preparing disbursements and obtaining authorization of payment Proven track record in resolving historical accounts receivable issues arising from misapplication, incomplete application or non-application of customer payments Verified general ledger accuracy and prepared monthly accruals and analyzed trial balances Audited cash revenues for all areas of hotel operation, balanced daily cash transactions and ordered daily supply of cash. Education May 2005 Webster University City , State Finance M.B.A Finance 2001 Webster University City , State Mathematics Bachelor of Science Mathematics 2001 Webster University City , State Journalism Bachelor of Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis ",CONSULTANT 64," PASTRY SOUS CHEF Summary Service oriented professional looking for opportunities in pastry arts. Seeking to advance development of skills and learn more aspects of pastry arts and confections. Diploma from the Le Cordon Bleu program and vast experience utilizing business degree in a corporate environment. Highlights Key competencies include customer relations, organization, product knowledge, attention to detail, team building and positive attitude. Microsoft Office products, including Word, Excel. Project, Power Point and Outlook. Experience 11/2014 to Current Pastry Sous Chef Company Name － City , State Organize and run all aspects of the pastry kitchen including weekly inventory and ordering, Supervise team of four pastry employees; two pastry cooks and two baker assistants. Train on department procedures and new menu desserts. Instruct team on daily sanitation and cleaning of walk ins and freezer. Create and design desserts for restaurant menu, in room dining menu and banquet menus. Create desserts for special dietary needs of guests such as vegetarian, vegan and gluten free. Create special menus for holiday banquets and special requests. Attend meetings such as daily BEO, morning focus and weekly OPS representing culinary team. Meet with F&B manager, General Manager and Hotel Manager to discuss current desserts, weekly VIP guests and special requests for the hotel in general. Review daily banquet prep lists with pastry team and assign tasks as needed. 08/2012 to 11/2014 Pastry Cook II Company Name － City , State Prepare all aspects of pastry production for restaurant, in room dining and banquets. Including hot line, holiday banquet buffets, weddings, daily amenities and special requests. Contribute to restaurant dessert menu with suggestions for changes to existing desserts and new desserts. Assist with banquet plating for main courses as well as dessert course. Communicate with Pastry Supervisor concerning pastry shoppe needs and issues. Review daily banquet prep lists for the week and assign tasks as needed. 07/2010 to 08/2012 Pastry Cook II/Chocolatier Company Name － City , State Chocolatier for all resort nightly turn down chocolates, miscellaneous bonbons and all chocolate décor used in presentation of pastries, desserts and cakes from the pastry shoppe. Utilized Montage recipes and developed unique flavors. Average number of chocolates produced per week is 4000. Trained new pastry cook III's when they started with basic cookies and brownies and casual restaurant production work as well as overall departmental procedures. Assisted with inventory lists for ordering ingredients for the shoppe when pastry chefs were not available. Attended daily Banquet and Event meetings when supervisors not available. Note any changes to daily events and report back to pastry shoppe. Assist with off-site events for large audience and assist supervision of new employees at events when chef is occupied. Attended bonbon class at Valrhona Chocolate institute in Tain l'Hermitage, France. 06/2009 to 07/2010 Pastry Cook III Company Name － City , State Prepare all aspects of the production of desserts, confections, ice creams, sorbets, and fancy pastries, for the various restaurants, banquets and in room dining venues. Communicate with the Asst Pastry Chef and Executive Pastry Chef regarding menu items and other issues in the kitchen. Created the birthday\comp cake for casual bar and grille restaurant and everyday main restaurant. Assisted in plated desserts for banquets and weddings Worked the pastry hot line for holidays and to cover shifts when needed 01/2002 to 05/2011 Last Chance/One Warm Night Company Name － City , State daily meals and Green Room support for a series of on-line webisodes for a cast of 75. 02/1996 to 02/2009 Senior Business Analyst Company Name － City , State Responsible for improving the quality of internally developed and third party applications used by Retirement Customer Services associates for mutual fund investment systems. Provided leadership in the development of utilizing an application for work distribution that resulted in an increased efficiency in account processing. Primary responsibilities include working with the users for requirements gathering, application testing and training. Create requirements and test plans. Work closely with other Analysts to monitor progression of projects and manage the release. Work closely with Project Managers and external system contacts. Liaison role between IT department and Customer Service. Education 2005 Diploma : Patisserie and Baking Program California School of Culinary Arts GPA: Graduated President's List in the Le Cordon Bleu programs for Pastry Arts Patisserie and Baking Program Graduated President's List in the Le Cordon Bleu programs for Pastry Arts 1993 Bachelor of Arts : Economics Wheaton College － City , State GPA: Cum Laude- Dean's List Economics Cum Laude- Dean's List Skills basic, interpersonal, Excellent oral, Customer Services, Customer Service, focus, General Manager, inventory, leadership, meetings, Excel, Microsoft Office products, Power Point, Word, organizational, problem solving skills, quality, requirements gathering, Supervisor, supervision, unique, written communication skills ",CHEF 65," SENIOR ASSOCIATE BUSINESS DEVELOPMENT Professional Summary Background includes military service in the United States Marine Corp and the United States Army. A strong formidable leader, that is able to manage individuals as well as large groups. Keys skills include developing strong public relationships and helping others develop winning attitudes on personal levels. Strong problem solving skills, and able to adapt to rapidly changing situations under stressful situations Displays strong work ethics and morals. Creating a great win/win situation with the client and investor or funding source. Following up with clients to ensure satisfaction and answer any questions they may have. Prospecting through referrals and other creative approaches. Setting and achieving targeted contract goals as needed. Have superior knowledge in negotiations to effectively help clients and investors make sound decisions. Contact high profile investors to spark interest in client offerings using investor database, negotiating fees and price offerings between investors and clients. CAR SALES November 2013 Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles. Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions. Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport. Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services. Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile. Provides sales management information by completing reports. Updates job knowledge by participating in educational opportunities; reading professional publications. Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Ability to Work Well in a Team Atmosphere Ability to multitask in a fast paced environment Team player that can help others, and learn from others as needed. Strong problem-solving, analytical, and quantitative skills. Good oral and written communication skills, able to express ideas and information in a clear and concise manner. Professional presence to interact with executive management and investors. Ability to balance multiple projects simultaneously with key dates and deadlines. Ability to work effectively with diverse personalities. Resourceful, reliable, get-things-done kind of person. Willing to take responsibility, be held accountable, and really own the position. Possession of Current Valid California Drivers License, insurance, reliable transportation Core Qualifications Client-focused Results-oriented Quick learner Contract negotiation/review/drafting File/records maintenance Microsoft Office Goal-oriented Excellent negotiating tactics Business negotiation Cold Calling Sales Force Experience Senior Associate Business Development January 2015 to Current Company Name － City , State Working with private hard money lender as a negotiator for real estate contracts, and business development. Working with brokers and clients to secure funding for real estate projects both commercial and residential, business acquisitions. Build and maintain financial relationships with investors' brokers and funding partners. CEO January 2011 to Current Company Name － City , State Re-established brokering business after the real estate meltdown as an LLC in the state of Nevada. Owner operator in good standing with secretary of state. Duties to include but not limited to successfully negotiating large contracts valued in excess of 23 million dollars for clients with investors and or other funding sources. I display the following attributes vital to business to business protocol. Responding to investor and client leads timely, answering questions, providing information and ideally setting an appointment for meetings and three way calls. Following-up with leads to assist them as needed through their funding phase until ready for a financial decision and purchase. CEO January 2001 to January 2005 Company Name － City , State Infantry soldier, Iraq war veteran. Oct, 2008 structured The Lane Organization, LLC under records of the Nevada Secretary of State as a Limited Liability Corporation. Main function was brokering real estate notes, annuities, and structured settlements. Main skill was to contact high profile investors to spark interests in client offerings using investor databases and points of contact. Negotiating fees and price offerings between investors, clients and other interested parties. Field Radio Operator Communication specialist January 1983 to January 1987 Company Name － City , State Education Associate Degree : Sport Psychology , 2012 National University － City , State , usa High School Diploma : 1983 Midfield high School － City , State , usa Associate of Arts : Golf Management , 08/2011 PGCC Professional Golfers Career College － City , State , usa Professional Golf Management City , State 2011 to present Sport Psychology with audio sound therapy as a side study. Bachelors' degree in progress. Professional Affiliations Veterans Administration Personal Information Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. Interests Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 Skills acquisitions, audio, Bachelors, business development, contracts, client, clients, databases, financial, notes, meetings, money, Negotiating, negotiator, Oct, progress, Psychology, real estate, settlements, sound, structured Additional Information MEDALS U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal U.S. Army Good Conduct Medal U.S. Marine Corp Good Conduct Medal National Defense Service Medal GOLF EXPERIENCE: Shadow Valley Golf Course: Boise, Idaho - Caddie Services 2009-2010 Ontario Golf Course: Ontario, Oregon - Volunteer course maintenance 2009-2011 Soboba Classic Nation Wide Tour: Volunteer 2009-2010 LPGA Pro Am Kraft Nabisco, Mission Hills Country Club, Pro Am Caddie 2011 Professional Golfers Career College Associates Degree in golf Instruction 2009-2011 About me: Fair play golfer, reading, learning and communicating. I have other interest outside of golf such as horses, traveling and other outdoor activities. Jet skiing, outdoor lunches with spouse, and too many things to want to do with little or no time to do them. Outgoing energetic and fun to be around. In a business setting I am the type to roll up the sleeves and grab the task at hand. Due to my military background I am able to make quick decisive decisions and work under stress. I am currently looking for the next career move in life and will embrace it energetically for the right employer. I am trainable and still strive to learn at least one thing every day. ",BUSINESS-DEVELOPMENT 66," MECHANICAL ENGINEERING INTERN Summary Highly motivated mechanical engineering student (EIT) interested in pursuing an engaging position in the corporate setting to implement skills honed through years of engineering background. A dedicated student with problem-solving, leadership, and communication skills along with the capability to build relationships and work in a team-oriented environment. Highlights Proficient in SolidWorks Linear Control AutoCAD Solid Mechanics Engineering graphics and design Microsoft Word Fluid Mechanics Microsoft PowerPoint Thermal Analysis Project management Heat Transfer Time management skills Statics/Dynamics Written and verbal communication skills Material Science Engineering Probability and Statistics Academic, acrylic, AutoCAD, CAD, concept, Engineer-in-Training, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Reporting, research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, weighing, Written Experience Company Name City , State Mechanical Engineering Intern 09/2015 to Current Worked with a team of four people in UCSD's MAE 3 class to build a mobile robot. Evaluated parts of the robot using components such as springs, high-speed motor, and geared motor Analyzed and assessed progress of the project by using a Gantt chart Directed the group in the areas of design process and concept generation Energy Analysis Determined the mobility of the robot by estimating the energy and power transfer that occurs from the motor to the wheels of the robot Calculated the torque on the wheels, friction force of the floor, and other values such as factor of safety and desired time of travel AutoCAD Software Utilization Developed drawings of a clock and archived CAD files and drawing documents Implemented the CAD files into the Lasercamm (Laser Cutter) and produced the designed clock made of acryli Reporting/Grading Worked as an Academic Employee (Grader) for UCSD's MAE 105 class Communicated the graded results to the professor and expressed them through histograms by Microsoft Excel Assist in the assembly and manufacture of prototypes Utilize manufacturing methods, fabrication, and product designs Design and detail prototypes using SolidWorks Research and analyze customer design proposals, specifications, and other data. Company Name City , State Systems Engineering Intern 05/2014 to 03/2015 Responsible for the operations of crystallization robotics and compound management. Use automated instrumentation to support protein crystallization efforts. Assist with daily order fulfillment (weighing and transferring research compounds). Stock solution preparation and rotation. Education BACHELOR OF SCIENCE : MECHANICAL ENGINEERING University of California , City , State MECHANICAL ENGINEERING Engineer-In-Training (EIT) Certified October 2015 Interests Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Additional Information INTERESTS Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement ADDITIONAL INFORMATION VOLUNTEER Teaching Assistant (2011-Current) TA for the kindergarten ministry at Dong Shin Presbyterian Church Supervise about 20 kindergartens every Sunday Discipline them to behave and coordinate activities such as games, birthday parties, and field trips PAL (Partners at Learning) Program (2014) Academic mentoring of third grade students at El Toyon Elementary, an educationally underrepresented area of San Diego Assisted the children with academic support and moral encouragement Skills Academic, acrylic, AutoCAD, CAD, concept, Engineer-In-Training, EIT, estimating, drawing, graphics and design, Laser, Material Science, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, design process, progress, Project management, Project management, proposals, Reporting, Research, robotics, safety, SolidWorks, Statistics, Time management, verbal communication skills, verbal communication skills, weighing, Written ",ENGINEERING 67," TEACHER Summary Applying for a Teaching PositionChildcare professional skilled at remaining calm under pressure while keeping the daycare setting light and playful. Works hard to identify and address behavioral and educational issues.Creative preschool teacher who supports all learning styles. Implements the latest trends in the early childhood curriculum. Extensive knowledge of developmental and behavior problems.Childcare provider committed to offering a safe and loving environment for children and toddlers in which they can flourish. Highlights Daycare management professional Positive and cheerful Creative arts talent Childcare management software programs Basic clerical knowledge Classroom management Exceptional organizational skills Training in food handling preparation Head Start program knowledge Certified in Early Childhood Education Infant, toddler and preschool curricula Preschool educator Accomplishments Cared for and home schooled a child from infancy to fourth grade.Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments. Consistently received positive feedback from parents. Experience Teacher June 2002 to December 2014 Company Name － City , State Implementing lesson plans, teacher strategies gold, anecdotes, caring for children and their safety, tracking sheet. Creation Kingdom -130 technology drive. Georgetown, KY 40324 502-868-6764. Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities. Preschool Teacher April 2013 to June 2014 Company Name － City , State Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Carefully monitored children's play activities.Carefully identified warning signs of emotional and developmental problems in children.Maintained daily records of activities, behaviors, meals and naps.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Sparked creativity and imagination by helping children discover new things each day.Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Toddler Teacher April 2012 to April 2013 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for the children and their safety, tracking sheet. Reason for leaving- father passing. Sparked creativity and imagination by helping children discover new things each day.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Incorporated music and art activities to encourage creativity and expression.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps. Preschool teacher October 2010 to March 2012 Company Name － City , State making lesson plans, implementing lesson plans, anecdotes, caring for children and their safety and tracking sheet.Disciplined children and recommended other measures to correct behavior.Created an infant area, toddler area and preschool area of play within the daycare.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Created and implemented a developmentally appropriate curriculum. Education Associate of Arts : IECE -Early childhood education , present Maysville Community Technical College － City , State I am in my last semester earning my associate of arts degree. Coursework in Early Childhood EducationCoursework in Child DevelopmentCoursework in Child Abuse PreventionEmphasis in Special Needs EducationCoursework includes Nutrition, Health and Child SafetyEarly childhood education certificateCompleted 64 credits units of continuing education classes. Associates degree : Early childhood education Morehead State University Infant/Toddler CDA Tb Skin test Preschool CDA Up to date Physical Directors Creditial Food Handlers Permit 64 College Credits Cpr and first aide Orientation 1 and 2 Teacher stageties gold Head trauma training Skills CPR certified Orgnization skills Communication skills Teaching skills. ",TEACHER 68," TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to ""love to learn"", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year. ",TEACHER 69," SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional with more than ten years' experience seeking an opportunity where I can utilize my skills and knowledge in multiple healthcare settings to have a positive impact impact on patient outcomes. Looking for a work setting in health information management and technology where my previous training in HIPPA Privacy and Security, performance improvement and quality assurance will help position me for career advancement. Highlights Member of AHIMA Member of ILHIMA Member of HIMSS Member of HFMA More than ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently with minimal supervision, fluent communication skills demonstrated daily through interactions with various patient and family demographics, CPR certified, critical thinking while working independently in a patient diagnostic sleep lab, disease management, inventory control by managing waste and reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education and therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained my Registered Polysomnographic Technologist license in 01/2015. Graduated Valedictorian Hannibal La-Grange University in 2000. Experience Sleep Technologist, RPSGT 12/2015 to Current Company Name City , State Polysomnogram preparation and set up, diagnostic testing,. PAP and oxygen titration studies, monitoring and scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently with minimal supervision in a 1:2 technologist to patient ratio. Neurophysiology Technician, RPSGT 01/2009 to 11/2015 Company Name City , State Performing EEG and LTM. Measuring in 10-20, patient preparation and education, monitor and note abnormalities. Sleep study preparation & set up, prepare & calibrate equipment prior to testing, following AASM protocol for MSLT, MWT, PAP and oxygen studies, assist with scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Billing patients in outpatient sleep center. Healthcare Specialist, CRT 09/2005 to 12/2008 Company Name City , State Clinical patient evaluation in home setting, implement disease management programs, respiratory & sleep equipment set up and education, fluent communication skills, sharp critical thinking skills, diligently work with minimal supervision. Education May, 2000 Hannibal La-Grange University City , State Applied Associates Degree of Science Respiratory Therapy Graduate as Valedictorian of Respiratory Therapy Class *Winner of John Rodgers Memorial Scholarship Bachelor of Science : Healthcare Information Management & Technology 1999 2017 University of Wisconsin City , State Healthcare Information Management & Technology Skills Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting ",HEALTHCARE 70," DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist  with  experience  creating strategic alliances between internal and external stakeholders to effectively align with, and support key digital business initiatives. Visionary and strategic thinker with solid experience managing all levels of multiple projects including budgeting and planning. Qualifications User-centered design  Project management Paid search Search engine optimization Social media marketing  Website measurement and analysis Strong communication skills Critical thinking Relevant Experience Leadership:  Served as key contributing member to Senior Leadership team. Design & Strategy:  Implemented digital strategy by managing the design, development, and content curation for a digital library branch to expand the services offered to patrons. User Experience & Content Quality:  Rolled out website governance guiding the management of digital assets. Research & Insights:  Created website and mobile app analytics dashboard to measure traffic and usage, and assess areas for improvement. Online Marketing:  Managed ad spend of over $200k to consistently increase click through rates and online sales. Project Management:  Managed project goals, timeline, tasks, and budget to launch 3 website redesigns, 1 new website, and a mobile iOS application in a span of 18 months.  Experience Company Name City , State Digital Strategy Manager 01/2015 to Current Accountable for the Library system's digital strategy and digital assets including overseeing the management of 7 websites and an iOS mobile application. Managed team of 2 of web professionals and multiple interdepartmental teams of Librarians, administrators, and Executive Leadership. Worked collaboratively with vendors to keep projects on task, on time, and under budget. Spearheaded cross-functional project to achieve a 12% decrease in website bounce rate and an 18% increase in engaged website visits. Strengthened organization brand by leading a project to develop a custom iOS mobile application integrating with internal systems and a responsive website. Directed the strategic initiative to launch the new summer program website including management of design creatives, user experience, testing and content curation. Served as mentor to junior team members. Company Name City , State Web Services Manager 11/2011 to 12/2014 Managed team of 4 Webmasters and 44 content contributors across the organization. Defined strategy and key performance indicators for public facing and internal websites. Directed strategic initiatives to achieve and enforce website standards and governance model. Identified strategic digital goals and measured performance against targets. Built financial model for new business unit, including the management of a $450k yearly budget. Served on the City/County Web Governance Board, Public Information Senior Leadership team, and Extended Information Services and Technology Senior Leadership team. Company Name City , State Web Metrics Analyst 02/2008 to 10/2011 Developed metrics used to determine inefficiencies and areas for improvement across 65 business units within the Global Small and Medium Business division.  Tracked, analyzed and interpreted trends in website usage and engagement data. Conducted analysis of business unit website and social media traffic data, to make design and marketing recommendations based on findings. Drafted monthly lead and revenue reports and forecasts. Conducted root cause analysis and presented findings and recommendations to executives and other stakeholders. Collaborated with cross-functional teams to implement a migration from the Surfaid Analytics tool to the Unica NetInsight Analytics platform. Company Name City , State Website Administrator 07/2006 to 02/2008 Updated and managed existing website properties. Translated abstract requirements into concrete user workflows and interactive designs. Drove the alignment of business requirements, user-centered design methodology and technology factors to create successful UX designs. Solicited feedback and validation from business and technical team stakeholders. Conducted in-person and online user trainings to assist employees and external committee members with managing community content. Designed and delivered mission critical change request tool using Microsoft SharePoint to ensure the highest levels of availability and performance. Company Name City , State Internet Marketing Manager 12/2005 to 07/2006 Developed website content, meta descriptions and page titles in support of SEO strategies. Directed comprehensive PPC campaigns for external clients in order to increase brand awareness and boost rates of organic and paid click-through. Planned and managed ad spend budgets in excess of $200k. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Created usability reports outlining the pitfalls that contribute to decreased leads and conversions. Designed wireframes identifying recommendations for website improvement. Conducted root cause analysis on isolated issues and presented findings to clients and other stakeholders. Education Master of Science : Technology Management 2010 University of Maryland, University College , City , State , USA Coursework in E-Commerce Bachelor of Arts : Information Systems and Management 2004 Wayne State University , City , State , USA Coursework in Website Management Skills Website Design & Development:  HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing:  Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement & Analysis:  Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics ",DIGITAL-MEDIA 71," PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Professional Experience Program Administrator January 2013 to January 2015 Company Name － City , State Impart support to Program Management team and Coordinated with Program Managers. Corresponds with customers, Managed difficult and sensitive issues. Manage difficult and sensitive issue and Interpreted technical information in easy manner and carried out data input; Aid Program Managers develop cost baselines and outlined Memorandum of Agreement. Administer program personnel and implemented disciplinary measures; Outline program information and opportunities and computed grant budget and cuff accounts; Plan, organize, assign, direct, review and evaluate the work of assigned staff; Motivate and evaluate staff and provide for their training and professional development; Implement goals, objectives, policies, procedures, work standards and internal controls; Plan, organize and implement multi-faceted senior programs and activities; Identifying community senior citizen needs and recommending alternative or enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise and complete reports and other written correspondence; Establish and maintain effective working relationships with those contacted in the course of the work. CBS Banking Representative January 2012 to January 2014 Company Name － City , State Provided excellent communication skills both verbal and written, including the ability to listen and explain complex subjects and convey solutions in a calm and clear manner to clients Used excellent analytical skills with a superior level of attention to detail in order to adhere to stringent bank policies, procedures and guidelines to both clients and internal representatives Provided a positive attitude, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics to clients and team members on a daily bases Collaborated on a relational work style with proven success in a team environment Provided both intermediate and advanced technical skills with the ability to utilize 5 or more open programs at any one time, including Windows, internet researching, database systems, and email Used basic math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills daily; Provided multi-tasking skills, including but not limited to, speaking with customers over the phone, assessing their needs, researching information on the computer, and documenting information, all at one time. Assistant Social Services Coordinator January 2009 to January 2012 Company Name － City , State Assisted in providing expertise and implementing quality control measures for service delivery that meet Head Start performance standards, federal and state regulations and agency outcomes; Supervised Early Head Start Family Support Specialists; oversee and monitor the day to day services being provided to infants, toddlers, pregnant women and their families; Coordinated with Medical Wellness Coordinator to assure all screenings, assessments and home visits are completed; Worked closely with the Home base/Family Partnership Coordinator to provide services to the families in EHS enrolled in the home based/combination program option; Participate/facilitate/coordinate the pregnant women educational meetings in conjunction with Home base/Family Partnership Coordinator to help build collaborations with community partners for recruitment of children and families; Submitted weekly/monthly reports to Coordinator regarding findings at center level: quality of service delivery, compliance or non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator to establish community linkages to maximize resources that will benefit Head Start and Early Head start families and contribute to attaining agency in-kind goal and participated in all of EHS transition processes; Assist in preparation of the PIR (program information report) yearly and as needed. Director January 2006 to January 2009 Company Name － City , State Served as the Director of program and implemented all new programs and services involving children. Supervised a total of 38 staff members; 16 certified and licensed therapists that performed ongoing services to families/children with developmental disabilities through Indiana First Steps, and 22 staff members that operated and performed other programs and services to families and children;. Wrote the proposal and organized the first before/after school program for Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll and all other fiscal concerns. Education Masters Degree : Public Administration High Point University － City , State Public Administration Bachelor of Science : Human Development and Family Studies Indiana University － City , State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate a 55+ Growth Group monthly at New Direction Christian Church, 2013-2015 Serve as a board member for Not to Believers Like Us a Faith-Based Organization against Domestic Violence Among Christians, 2010-2013 Organized and provided event logistics for the Annual Kids Fair in Danville, IN 2007-2009 Assisted in coordinating the summer event & banquet facilities for Charles T. Myers Golf Outing for At-Risk-Youth at the Charlotte, NC Convention & Visitors Bureau, 2004 & 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer at YWCA Annual Girls Sports Camp, 2001-2004 Volunteer at Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention to detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills ",BANKING 72," NEW CONSTRUCTION / AFE MAINTENANCE MANAGER Summary 23 years in the Industry, with 18 years of Management / Supervisory experience in Shutdowns, T/A's, and Project related work. Safety statistics for all projects are always at the highest level. Proven track record as Manager / Supervisor managing a variety of construction teams and projects with a <0.5 trir.="""" my="""" experience is="""" within all="""" complexes of="""" the="""" benicia="""" refinery.="""" extensive="""" background="""" in="""" many="""" areas="""" of="""" construction="""" have="""" given="""" me="""" the="""" knowledge="""" and="""" skill="""" to="""" effectively="""" function="""" as="""" the="""" safety="""" manager="""" for="""" the="""" plant.="""" recognized="""" strong="""" team="""" leadership="""" skills="""" and="""" relationships="""" with="""" contract="""" groups,="""" both="""" union/non-union="""" trades.="""" my="""" integrity,="""" reputation="""" and="""" credibility="""" as="""" a="""" leader="""" are what our="""" plant="""" needs="""" to="""" influence="""" safety="""" processes="""" and="""" programs="""" for="""" the="""" betterment="""" of="""" our="""" workforce.="""" i="""" am="""" a="""" proven="""" liaison="""" between="""" plant="""" work="""" groups.="""" results-oriented="""" manager="""" that="""" works="""" efficiently="""" and="""" effectively="""" to="""" complete="""" projects="""" safely,="""" on="""" time="""" and="""" within="""" budget.="""" analytical="""" nature="""" and="""" skills="""" of="""" predicting="""" and="""" vetting="""" construction="""" projects="""" benefits="""" the="""" safety="""" manager="""" position="""" i="""" am="""" applying="""" for.="""" self-starter="""" with="""" a="""" positive,="""" can-do="""" attitude="""" who="""" is="""" driven="""" to="""" learn,="""" improve="""" and="""" succeed="""" and="""" ""move="""" the=""""> Highlights Safety Plans / Programs Strong Interpersonal skills Safety Standards / Procedures Good Communication skills Excellent written/verbal skills Credible Leader, with the highest level of Integrity Strong Team work, discipline, accountability, competitiveness, and pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget / Cost control Volunteerism/ Executing Crew Projects: Our crew was big on Adopt-A-Family, Giving tree and community involvement projects. Some of the community projects were Fisher House, Omega Boys and Girls Club, Loma Vista Farms, Cruise for a Cause as well as Hooked on A Cause to name a few. New Projects this year are working with the Solano County Food Bank. Accomplishments Building an Organization to handle 5 year  tank plans Leveled out our current 5 year Tank plan Building a 10 year strategic plan to standardize reporting Instituted 3 week look aheads for leveling out manpower and head count control, which resulted in significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, which included site clearing for the construction of four new units within the Valero Benicia Refinery. I was an Operations Supervisor with a vast track record of running safe and successful T/A's for the previous 10 years. Volunteered to take on a lead role as a team player, to improve my knowledge and experience, and trained for this position, having managed so may T/A's, squats and previous unit emergencies. Handled very large workloads with success. Previous T/A management with head counts (200 employees). Effectively managed construction crews of various trades during our VIP Project with head counts of 500 construction employees, supervisors and managers in parallel. Executed work managing supervisors from VLO/Eichleay/Harvest Eng. To successfully complete the project. Systematically closed out all projects per refinery standard procedures/ turnover packages. The project began with and included the following Safety: Standardized our Site Safety Plan. The Safe Plan template was designed to ramp up and down to follow the VIP Project schedule/headcount. Safety Plan encompassed the VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, and provisions for the new H2 plant. Safety Teams for each of these project utilized my plan to help ensure the Safety of all construction crews Construction: Successfully managed all Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, and the H2 unit prep. Volunteered to assume the role of Butamer Mechanical Coordinator (ISBL), as my workload lightened up. Already heavily involved in the construction phases of all projects, and familiar with the crews coming on board, so it made sense Successfully managed Union and Non-Union crews on the same jobsite without any mentions of strikes Experience Company Name City , State New Construction / AFE Maintenance Manager 02/2015 to Current Effectively directs the Safety and Health program / processes in our work group. Leads weekly relevant Safety Meetings with Contractors / Employees to ensure a top down approach. Maintains top performance in our Safety VPP Football Program Working to develop Project Manager's in Capital to help improve execution Strong and effective Liaison between Operations, Project Engineering and Construction Team. Produced an evergreen tank plan that will get us back in compliance in 4 years. Producing a 10 year strategic plan for effective / efficient budget controls Manages 7 employees, providing mentoring to promote career paths and upward movement Maintains Environmental compliance Participates in Constructability and Model reviews Participates in bidding process, job walk-downs and awarding of contracts with various contractors. Manages Construction schedule activities, manpower loading, and resource loading Participates in Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead to minimize double work amongst Managers Performing contractor reviews to increase number of specialty contractors for tank plans Company Name City , State Operations Superintendent 07/2011 to 02/2015 Managed plants Operations to ensure we remained at target rates Maintained safe, stable and reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees on shift. Provided mentoring for developing employees. Trained 2 S/S step ups, was working on 3rd. 4th and 5th are in line. Crew development as a whole was by far above peer work groups. CBO's were progressing at a better than average rate as well as new OS's. Crew 4 embraced the new organizational structure and worked hard to promote it amongst peers. Certified Qualified Individual in the area of Oil Spill Response. Experienced with On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role during refinery emergencies. Implemented Refinery Clean Sweeps for housekeeping amongst crews. Completed OS Manual update, S/S sign off package upgrade and Implemented Crew tool box program. Company Name City , State Operations Supervisor 11/2010 to 07/2011 Backfilled Team 3 OS while their OS planned for TA before being drafted to the PS TA in 4Q2010. Company Name City , State New Construction Mechanical Coordinator 04/2008 to 11/2010 Built and implemented the site safety plan for the VIP Project. Managed all construction deliverables in my area. Created/ extended/ tracked all MOC's to ensure compliance. Hired all Mechanical Supervisors to assist with OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed and participated in safety, constructability, feasibility, progress, and update meetings Exposed to bidding process, job walk-downs and awarding of contracts with various contractors for OSBL work. Participated in Constructability and Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, and resource loading. Strong and effective Liaison between Operations, Project Engineering and Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC of all responsible areas to Refinery/ Construction standards Directed all civil work for all sites. Zero recordable injuries for all of my projects. Company Name City , State Step Up Operations Superintendent 06/2006 to 07/2008 Began Training in 05' and qualified in 06'. Backfilled for all S/S's for vacations, special projects and T/A's Developed my overall Refinery knowledge while stepping up Education High School Diploma : Industrial Maintenance Mechanic De Anza High School , City , State , US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member to Present Certifications Emergency Response Active Fire Dept. member from 2000-2012, Honorary Member to Present Safety Officer Incident 100, 200, 300 and 700 courses Strategy and Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified to operate various Fire Fighting Apparatus/ Equipment Certified in many Emergency Response courses Competed in the IRTS Competition in 2000 and 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual in the area of Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced with On Land / Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety / Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget / Forecasts, Construction Schedules / Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance. ",CONSTRUCTION 73," SUPERINTENDENT II Summary Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 20-year career in the US NAVY. Effective communicator who quickly masters new roles and technologies to achieve positive results. Highlights Microsoft Office Suite (Word, Excel, Outlook, Project); - -Ability to speak effectively before others in and outside the organization Accomplishments Received Global War on Terrorism Service Medal.Maintained 100% accountability of a large section of equipment worth over $6 Million during multiple overseas deployments. Personally responsible for over $10 million of command equipment with no deficiencies, losses or damages. Experience Superintendent II November 2010 to October 2015 Company Name － City , State Initiator in Safety, and ensures team compliance with all Company and OSHA regulated safety requirements and standards. Utilize and ensures compliance with the Project Planning Policy per direction of Assigned Program Manager. Communicate contract requirements, specifications and customer expectations to all departments to ensure incorporation into the Project plan. Analyze schedule information providing progress and forecasts to Management; Identifies variances to project plan that may need immediate Management attention. Identify and obtains written approval for contract change orders. Develop and implement project/production schedules and other resource planning documents. Disseminate work packages and work authorizations, prints and other pertinent project information. Plan, organize, and coordinate resources as a delegate of the projects Program Manager within all phases of ship repair, conversion, and fabrication. Monitor and verify job progress and expenditures. Interface with Supply Chain, Estimating, Quality Assurance, and Crafts to ensure work is accomplished in accordance with the Project Plan. Act as liaison between owners, crafts and other regulatory bodies. Initiate and build collaborative professional relationships with internal and external customers. Aviation Ordnanceman First Class March 2003 to April 2006 Company Name － City , State 40 hours per Week; Materials Handler; $40,000 per Annum; last promoted 12/2006; permanent employee; not on a temporary promotion; Navy Munitions Command CONUS East Division, 255 Ironmonger Road Norfolk VA 23511; Fletcher Saffell , (757)443-0827 ; may contact supervisor. Managed and trained 55 personnel in all aspects of ordnance operation, receipt, issue, stowage, loading, downloading, transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of 200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines, received zero discrepancies in the 2005 Explosive Safety Inspection. Unparalleled professional knowledge and management skills: Instrumental in the command re-organization and standup of new Ordnance Handling Department. Manage and train 110 personnel in the handling, issuing and transshipment of ammunition material. Serve as Transport Management Assistant with emphasis on ensuring that all incoming and outgoing material was accounted for. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Aviation Ordnanceman First Class April 1999 to May 2004 Company Name － City , State 40 hours per Week; Aviation Ordnance man; $40,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; USS DWIGHT D. EISENHOWER, MICHEAL WATTS , UNKNOWN ; may contact supervisor. Directly supervised over 8 personnel in the breakout, strike up, and stowage of conventional forward firing and precision guided weapons resulting in 100 percent mission success. Efficiently pre-staged, assembled, dissembled and transferred over 300,000 pounds of ammunition and 19 air-to air missiles. Updated MAPA C daily for inventory and accountability of ordnance materials used in preparation to support ships and squadrons daily flight schedule. Conducted weekly tag-out audits over 200 danger tags and assisted managing ship's force work permits and work packages. Trained and qualified over 200 shipboard personnel to properly operate the 9m pistol, 12 gauge shotguns, M-14, M-16 rifle and the M-60 machine gun in support of increased shipboard security measures. March 1996 to April 1999 40 hours per Week; Aviation Ordnance man; $30,000 per Annum; last promoted Not Specified; permanent employee; not on a temporary promotion; Navy munitions Command CONUS East Division , 255 Ironmonger Road Norfolk Va. 23511; Carol Green , (757)443-0800 ; may contact supervisor. Transship and inventory control of all material handing operation in a safe, efficient and cost effective environment. Excellent planner and organizer: Directly responsible for the safe upload and download of200 trucks, three Battle Groups and two Amphibious Groups with over 10,000 ton of ordnance per week in support of Operations. The catalyst behind the wall to wall inventory of 43 magazines containing over 500 line items of ammunition material, managing the documentation and correction of all discrepancies for the inventory sampling program. In charge of 10 high risk magazines. Semi-Tractor trailer driver in support of over 5 different line items to/from tenant commands worth over $200 million. Also, verified that all proper papers and documentation was processed for shipment or general cargo and code on government bills of landing (GBL), commercial bills of landing (CBL) or manifests. Unitize, palletize, package, marks and labels in accordance with standard safety, material movement and packing procedures and requirements have met in preparation for final inspection. Provided all request support for all branches of military and Department of Defense personnel. Education High School Diploma : Air Conditioning and Refrigerant , 1990 Georgetown High School － City , State GPA: GPA: 3.5 Air Conditioning and Refrigerant GPA: 3.5 Semester Hours Professional Affiliations Safety Programs Afloat #A-493-2099 NEC Norfolk 10-07 Forklift #J-690-0068 Semi Tractor Driver 26001 LBS and UP 03-06 Magazine Sprinkler Operator & Maintenance CIN(K-041-2048)03-95 SSET (K-830-2213) Shipboard Air Launched Weapons Supervisors (C-646-3103) PROFESSIONAL RATINGS, AWARDS, AND RECOGNITIONS None Specified Skills accounting, blueprint, budgeting, budgets, business correspondence, C, Computer knowledge, conversion, draw, clients, customer satisfaction, direction, documentation, Estimating, firing, government, government regulations, Inspection, inventory, inventory control, management skills, managing, Materials, Excel, Microsoft Office Suite, Outlook, Word, weapons, Navy, organizer, personnel, progress, Project Planning, promotion, Quality Assurance, read, Safety, supervisor, Supply Chain, written ",AVIATION 74," INVESTMENT ACCOUNTANT Career Focus Accomplished and results oriented Investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence. Summary of Skills Internet and Microsoft Office - MS Word, MS Power Point, MS Excel, Pivot Tables, Spreadsheets, Macros. * Business Objects, Lombardi, Eagle Accounting System, PEGA, DRAS, Workbench. Account reconciliations Detail-oriented Variance analysis Detail-oriented Analytical Expert in MS Office Suite Account reconciliation expert Effective time management Complex problem solving Superior research skills Accomplishments Multiple awards for performance.Formally recognized for excellence achieved in financial analysis, budgeting and forecasting.Increased efficiency of discrepancy investigations by [Number]% by designing a more accurate cash-forecasting system. Professional Experience Company Name City , State Investment Accountant 10/2012 to 11/2015 Reconciled mutual fund accounts with the custody Identified and Resolved differences in Custody and Accounting Cash, Currency and Positions using Eagle, IAX, Business Objects, Lombardi and Workbench Reports Communicated and Collaborated with other areas in the firm, client, fund accountant, custodians that are impacted by the functions of the team Conducted weekly client meetings and act as liaison between Accounting and custody to resolve any outstanding items in cash, currency and positions. Completed special projects from the management as needed Trained, Oversee and assisted staff in offshore team (Pune, India) and acted as a liaison between Pune Office and US. Helped US team by performing tests on Pega Vs. Business Objects and Eagle during the Platform Migration Trained new staff and assist them as needed to meet the department goals. Ran daily reports for fund accountants using business objects and MS Database. Award: Received a special achievement award at BNY Mellon Bank in Asset Servicing (Dec 2013) Award: Received a special achievement award at BNY Mellon Bank in Asset Servcing (Dec 2014. Company Name City , State AML Compliance Officer 11/2011 to 03/2012 Audited customer's bank accounts in the company's system Performed quality assurance reviews on customer information maintained on various bank systems Reconciled the quality assurance results on spreadsheets Performed background search on clients using tools such as world check and google search Finance Projects at UD Project 1: Group simulation project to develop the investment philosophy and strategy to drive a simulated investment of $1,000,000 using Stock-Track. Invested about 50% of our funds in moderate to high-risk investment in order to achieve capital appreciation; Invested about 25% of our funds in low to moderate risk investment in order to preserve our capital. Invested 25% of our funds in derivatives and rest in index fund, cash and money market. Performed an analysis to determine the allocation of stocks by minimizing CV and graphed the daily returns for each stocks Performed regression analysis and analyzed the regression statistics on weekly returns. Performed an analysis on our group's portfolio with the market and with other groups. Case analysis on Price Momentum Strategy Used price momentum model analysis to test whether the price momentum model will work on US stock market as it did with the US Canadian stocks. Used the weighted annual returns and created the worst outlook portfolio and the best outlook portfolio Selected the top eight performing stocks for each quarter to create the best outlook portfolio and compared to the market to determine if the pricing momentum would hold up. Calculated the average return for each portfolio and rebalanced the portfolio and compared to the S&P 500 for each quarter within the same time period. Company Name City , State Medical Technologist 07/2008 to 03/2012 Clinical Microbiology Experience - Highlights include ordering, processing, plating and culturing patient's specimens Tests - Performing rapid tests such as Rapid flu, C.Diff quick check and many more; Performing rapid and confirmatory tests to identify organism; Reading Gram stain slides. Other - Performing daily maintenance and running quality control on instruments. Education Master of Business Administration : Finance 2011 University of Delaware , City , State , USA Finance Bachelor of Science : Medical Technology 2008 University of Delaware , City , State , USA Medical Technology Related course work in Business: Financial Reporting and Analysis, Financial Management, Corporate Financial Policies, Investment Analysis and Portfolio Management, Corporate Governance, Financial Engineering and Risk Management (Derivatives). Languages English, Marathi, Hindi, Gujarati Personal Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Additional Information Excellent multitasking, analytical thinking, time management, negotiation, communication, organization and leadership skills Skills MS Office: Database, Macros, V-look up, Pivot tables, Outlook Company Platforms: Business Objects, Workbench, Eagle, Pega, Lombardi, DRAS. ",ACCOUNTANT 75," HR ASSISTANT Professional Profile Skilled Program Coordinator bringing extensive background in technology and business process. Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Qualifications Human resources understanding Scheduling proficiency Market research proficiency Report generation Critical thinking Eye for detail Self-directed nature Analytical problem solving Contracts Social media and networks Microsoft Office Suite PowerPoint Exceptional telephone etiquette Patient and diligent Relevant Experience Coordinated all department functions for team of 120+ employees. Planned and executed all aspects of a major office headquarter move. Increased office organization by developing more efficient filing system and customer database protocols.Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees. Experience 01/2014 to 09/2015 HR Assistant Company Name - City , State Pay for registration and conference fees with purchasing card Reconcile purchasing card every 2 weeks to assure there are no taxes or additional charges Fill out Verification of Employment paperwork as it comes in Assess needs of the office and order any supplies that may be needed Assist Office Manager with monthly budget Onboarding/organizing training of new employees Trained on all AV equipment in 9 conference rooms Back up Office Manager when she's out of office Train new employees/students on front desk and mail room procedures Off boarding for terminated or retired employees Organizing/verifying all technology purchases through DoIT Take meeting minutes for Managers weekly meetings Assist with setting up/participating in phone and in person interviews- 5 to 30 at a time Coordinate and organize ETF/Finance meetings in house Create external recruitments and post on websites Create documentation on processes for office Assist with recruitment panels and interviews as needed Assist with travel arrangements for employees (eg; hotel arrangements, fleet cars, etc.) Assist with setting up meetings for college Directors/Chancellors along with coordinating AV equipment and meals Help employees with travel reimbursements Facility coordinator for any heating, electrical or water issues Floor captain/Assisted with creating an Occupant Emergency Plan (OEP) Track Affirmative Action documentation and create reports for Directors Assist with New Employee Orientations. 01/2012 to 01/2014 ORCD Office Coordinator Company Name - City , State •Prepare, document billing codes and send Travel Reimbursements for 10-12 staff •Track and compile 60-70 registrations for Quality Team trainings, as well as attain meeting space for these events on a monthly basis •Coordinate 8-10 meetings for Director and staff with internal/external personnel •Assist with coordinating 2 annual conferences of 400-500 attendees and attend as IT Lead •Assist with cellular phones and tablet set up/troubleshooting •Review credit card statements from 10-12 staff for proper coding and tax exemptions •Create Select Surveys to acquire different information from our ADRC and internal staff •Compound information to create multiple spreadsheets in Excel and tables for various documentations to be sent to external resources •Created 2 databases in Access for tracking upwards of 500 entries a month; created reports for management on a weekly basis for Project Steering committees •Effective knowledge with problem solving as well as emphatic written and oral communication techniques •Format correspondence letters and PDF documents for internal staff •Assist with contacting interviewees and scheduling interviews for different positions •Develop Access database and Excel spreadsheets for proper recording of documentation from ADRC staff and internal procedures •Extensive working knowledge of computer programs (ie; Microsoft Word, Excel, Access, etc.) 04/2010 to 01/2012 Inside Sales/ Administrative Support Company Name - City , State Construct and send Invoices to guarantee payment from 80-100 customers through Quickbooks and Tigerpaw Resolve any questions or concerns customers may have about invoices or sales to confirm they are content Schedule engineers weekly for onsite assignments and Help Desk to guarantee customer satisfaction Order product for small projects- coordinate meetings with clients and engineers to ensure correct product is being ordered Compose Service Reports on a monthly basis to ensure customer satisfaction Build product quotes for customers to achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.) Create weekly spreadsheets for annual renewals and product sales; relay information to President of the company for weekly meetings Design marketing brochures and any daily changes to company website to keep customers up to date with new technology and products Create manual for ‘How To” on procedures for sales in TigerPaw software Work with vendors to get update to date pricing and versions of software/product Education December 2006 BS : Business Management University of Eau Claire - City , State Business Management Student government representative May 2014 AS : Human Resource Management Madison Technical College - City , State Human Resource Management May 2014 AAS : Accounting Assistant Activities and Interests Madison Technical College - City , State Accounting Assistant Affiliations Member of Society for Human Resource Management (SHRM) 2013 - Present Secretary for Young Professionals Group committee with HEUG 2014 - Present Skills Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication ",HR 76," YOGA INSTRUCTOR Professional Profile Enthusiastic and motivated individual with experience in development and integration of wellness programs for adults. Topics of expertise include exercise prescription and instruction, stress reduction, and nutrition education. Desires a role to develop, implement, and facilitate health and wellness programs in a worksite environment. Relevant Experience Fitness and Exercise Professional: Registered Yoga Teacher focused on adults looking to improve health. Group Fitness Instructor since1999 with focus on improved movement. Personal Trainer for 2 years, with emphasis on functional movements for lifestyle and weight loss. Program development and delivery for corporate wellness fitness classes. Nutrition Educator: Designed and implemented nutrition education seminars for adults. Led grocery store tours for education on healthy shopping choices. Taught basic nutrient fundamentals, including how to read a food label. Developed 8 week challenge with focus on weight loss and wellness. College Nutrition Adjunct Teacher for 2 years. Wellness Coach:  Co-Coordinator for community 8 week weight loss program conducted 3-4 times per year  Coached individuals as they create healthy behavior changes. Provided guidance for clients in the development of and following through with health and wellness goals and objectives. Communicated with clients face-to-face, through email, and telephone to provide guidance and motivation.  ​ Outdoor Adventure Group Coordinator and Chair: Responsible for promoting and leading monthly group outdoor activities such as hiking, paddle boarding, and biking. Work Experience Yoga Instructor January 2015 to Current Company Name － City , State Teaching yoga classes for adults with emphasis on functional fitness for lifestyle. Established format which includes strength, balance, flexibility, range of motion, and stress reduction. Program Co-coordinator and Coach; Fitness Instructor (Independent) April 2011 to August 2014 Company Name － City , State Co-Coordinated and Coached for ""Building Better Bodeez"" weight loss/wellness program (BBB). Developed, promoted, and implemented ""Nutrition Challenge"" program. Created the Nutrition Connection Office. Collaborated with community health and fitness professionals in developing events for community. Performed and evaluated fitness assessments and body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated with team of coaches and instructors to provide current and science based fitness and nutrition information for clients Led senior specific fitness and nutrition meetings and events ""Bodeez Boomers Club"" Developed and chaired outdoor adventure group. Nutrition and Anatomy Adjunct Instructor June 2009 to April 2011 Company Name － City , State Designed and implemented weekly lesson plans for 25-55 students per session. Tailored educational curriculum to students with a range of learning styles, disabilities, strengths, and weaknesses. Developed, administered and corrected tests and quizzes in a timely manner. Produced and maintained syllabus, lessons, and grades utilizing web-based learning management. Attended quarterly education meetings for faculty. Group Fitness Instructor/ Personal Trainer October 1999 to April 2010 Company Name － City , State Teach weekly group fitness classes, which included Spinning, Yoga, and Zumba. Perform assessments and personal train new members to use equipment. Spa Manager and Skin Care Specialist October 1999 to August 2000 Company Name － City , State Education Certificate : Wellness Coach , 2015 Wellcoaches School of Coaching Master of Science : Exercise Science and Health Promotion , 2011 California University of Pennsylvania － City , State , USA Bachelor of Science : Nutrition , 2007 Indiana University of Pennsylvania － City , State , USA Certifications Registered Yoga Teacher (RYT200), certified by Yoga Alliance Exercise Is Medicine (EIM), credential by the American College of Sports Medicine (ACSM) Fitness Instructor (ACE), certified by American Council on Exercise Aquatic Fitness Professional (AEA), certified by Aquatic Exercise Association ​CPR/AED/First Aid, certified by American Red Cross Life Guard, certified by American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook for Ashley Pound Creative, LLC. Contributed advice and research on healthy ingredients and substitutions for fitness- and weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training & Consulting Systems ""Synergy of Human Movement"" course for health and fitness professionals (www.pinnacle-tcs.com) (2012-2013).   Contributing Writer of wellness-related articles for the ""Laurel Mountain Post"", a monthly community publication. Skills Program development and implementation Experienced in research, as it relates to evidence based healthcare practice Excellent written and verbal communication skills Proficient in MS Word, Excel, Power Point, and Outlook Problem solving and analytical skills ",FITNESS 77," PROJECT MANAGER Summary Technical Support Professional skilled at resolving complex customer service issues in a timely manner. Enjoys troubleshooting to find solutions to technical issues. Successful at driving financial and productivity results in fast paced environments. Highlights Windows XP/7/8, Server 2003/2008 Active Directory, MS Outlook 2007/2010 SCCM, RDC, SMS PC Hardware/Software, Printers, Copiers, Laptops, Mobile devices Routers, Switches, Storage VPN, VOIP, Wifi Avaya PBX systems Remedy Accomplishments Exceeded monthly goals by successfully handling more than 50 calls per day. Reduced technical exceptions to management by 40% to only 15 per day. Experience 07/2013 to Current Project Manager Company Name － City , State Built and maintained successful relationships with service providers, dealers and consumers. Provided base level IT support to company personnel. Defined project deliverables and monitored status of tasks. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Monitored costs, timescales and resources used to achieve [Goal]. Monitored team progress and enforced deadlines. Partnered with [Department Name] and [Department name] to address [Issue description]. Planned, implemented and managed all project contracts, performed scheduling, risk analysis, quality control and trained staff. Key Performance: Managed 40 team members with the ability to initiate/manage cross-functional teams and multi-disciplinary projects. Increased productivity with critical thinking, decision-making and problem solving skills. Planned, organized and scheduled daily activities. Excellent communication skills to coordinate with customers, vendors, and stakeholders. Skilled in leading, negotiating and delegating abilities. Tolerant to stressed situations. 03/2004 to 07/2013 Information Technology Specialist Company Name － City , State Trained new employees and explained protocols clearly and efficiently. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. 9 years experience working as an agent to all corporate systems in the field, call center and central service office. Analyzed system problems, performed troubleshooting, ensured connectivity and trained staff. Key Performance: Managed and supported workstations on TCP/IP, VPN, and Wi-Fi networks, managed Active Directory, SCCM, VOIP, Avaya PBX systems. Managed and supported workstations in various locations with use of SMS (System management software) and remote tools such as VNC, RDC and Active Directory Facilitated Adds/Moves/Changes on Avaya PBX telephone systems Supported the integration of new technologies such as Cloud printing and CSO (Remote Enterprise) into operation. Maintenance & Upgrades: Performed weekly health checks via SMS and documented results for problem resolutions Performed routine maintenance on workstations, IP phones, Xerox copiers, HP printers and laptop computers. Performed all hardware/software upgrades servers, workstations, copiers and printers. Acted as a liaison to resolve all technical issues for vendors, managers, trainers etc. Developed and maintained documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists. Responsible for notifying users of network/system issues. Established solid work relationships with management, technical staff, vendors, end users. Education 6/2012 Master of Science : Management, Project Management Colorado Technical University GPA: GPA: 3.35 Coursework in Business, Management and Communications Management, Project Management GPA: 3.35 10/2009 Bachelor of Science : Information Technology University of Phoenix GPA: GPA: 3.53 Coursework in Distributed Computing, Networks and Databases Information Technology GPA: 3.53 Certifications CompTIA Network + Certified, 2006 A+ Hardware/Software Certified, 2006 Microsoft Corporation Microsoft Certified Professional Certified, 2006 MCSE- Windows 2000, Pasadena, CA Certified, 2000 Skills A+, Active Directory, agile, Avaya, call center, Excellent communication, CA, Hardware, contracts, critical thinking, customer service, decision-making, documentation, functional, help-desk, HP printers, IP, laptop computers, Laptops, Microsoft Certified Professional, MCSE, office, MS Outlook, Windows, Windows OS, Windows 2000, 2000, negotiating, Enterprise, Network, networks, PBX, PC Hardware, telephone systems, Copiers, Printers, problem solving skills, quality control, risk analysis, Routers, scheduling, servers, SMS, Switches, TCP/IP, tech support, phones, troubleshooting, Upgrades, VOIP, VPN, Xerox copiers ",INFORMATION-TECHNOLOGY 78," ENGINEERING COORDINATOR Summary I desire to work for a company that provides career advancement opportunities in a friendly environment. I would like to develop skills that make me proficient in my job and an asset to the company. I have a varied skill set and enjoy learning new techniques. Experience ENGINEERING COORDINATOR Jul 1996 to Jul 2016 Company Name － City , State Proprietary Software License Administrator, Created database for internal and external customer tracking SAP Labor entry and approval for Systems R&D and Destructive Technology Groups SAP IO creation and Purchase requisitions Travel arranger for various group members Purchase Card for general and project supplies Patent meeting organization and award banquet dinners Meeting & Travel scheduling. FACILITIES TEMP Nov 1995 to Jul 1996 Company Name － City , State FACILITIES ADMINISTRATOR Oct 1993 to Nov 1995 Company Name － City , State Ordered parts and supplies. Maintained budget plan. Received several achievement awards. BULK TELLER Jan 1990 to Oct 1992 Company Name － City , State Vault commercial account teller. Bulk teller. Education Associate of Arts , Administrative Assistance 1990 Oklahoma Jr. College － City , State , United States GPA:  3.95 Skills Word SAP Time Approval Excel Travel Arranger Access Database Purchase Reqs in SAP OutLook IOs in SAP Pcard purchases Royalty Agreement Tracking ",ENGINEERING 79," Zachory Edmiston Summary Skilled in Customer Service. Motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Hard worker with 3 years of service experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Enthusiastic Graphic Artist educated in creating letterheads, signage and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting deadlines. Deadline-oriented Designer educated in creating brand messages, strategies and key graphic productions. Resourceful and hardworking with know-how to produce top-notch content. Ambitious student pursuing Bachelor's degree eager to contribute developed knowledge in Graphic Design. Skilled in Adobe Illustrator, InDesign, Photoshop, ect. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Skills Guest Relations Takeout Management Customer Service Front of House Organization Event Planning Table Management & Seating Assignment Reservations Wine pairings Table Bussing High-volume dining Fine dining customer service Dining crew workflow optimization Buffet setup and takedown Price memorization Service prioritization Safe food handling Table setting arrangements Experience Freelance Graphic Designer City , State Company Name / Aug 2020 to Current Generated digital image files for use in digital and traditional printing. Used Adobe Illustrator, Photoshop, and InDesign create images and layouts. Worked with customers to present mockups and collect information for adjustments. Created a business brand by designing cohesive looks between logos and letterheads. Utilized knowledge of production to create high quality images. Submitted design ideas to plan projects with customers and managers. Formatted print and web applications designs and media to deliver production-ready graphics. Fostered relationships with retail clients through effective communication, negotiation and collaboration. Selected colors and themes while adding functionality to create new designs. Host City , State Company Name / May 2017 to Jul 2020 Greeted guests and gathered information to seat groups or place on waitlist. Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events. Communicated with kitchen staff about cook times to foster customer satisfaction. Collaborated with front of house staff to move tables and adjust seating to accommodate customers. Accommodated guests with children and special needs to promote comfortable dining experience. Monitored dining area to assess server capacity and estimate wait times. Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs. Notified server after seating parties in section to facilitate prompt service. Supported management by resolving customer service and food-related issues to maintain guest satisfaction. Answered telephone to provide dining information and take party reservations. Managed daily card and cash transactions by maintaining payment records and investigating irregularities. Supervised activities of dining room staff to maintain service levels and support guest needs. Cleaned and restocked counter areas, managed cash drawer and checked server supplies to facilitate operations. Offered preferred tables and other special accommodations to VIP customers. Car Washer City , State Company Name / May 2016 to Jul 2016 Resolved customer complaints promptly to retain customer loyalty. Inspected vehicles for noticeable defects such as dents, scratches and torn upholstery. Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles. Processed vehicles correctly and followed all checklists required for closing. Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle. Maintained all equipment in car wash and self-service areas, including vacuums, pressure washers, and other such equipment. Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration. Education and Training Graphic Design Certification Western Nevada College May 2021 City , State Associate of Arts : Digital Media Western Nevada College May 2017 City Attended as Junior and Senior in High-School via the Jump-Start Program ~3.0 GPA Completed coursework in English, History, and Digital Media (Photography, Web Design, Marketing, ect.) High School Diploma Dayton High School May 2017 City Member of the National Honor Society of High School Scholars ~3.5 GPA Millennium Scholarship Recipient Attended College Courses Junior and Senior Year via the Jump Start Program ",DESIGNER 80," OSP ENGINEERING DESIGNER Experience OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Work History OSP Engineering Designer , 12/2014 to Current Company Name – City , State Completed field notes for outside plant telecommunication buried and aerial using a distance measuring instrument and measuring wheel, height stick, OCalc stick, OCalc photos and rangefinder equipment. Created outside plant land base layouts and design fiber projects from field notes to construction drawings in cad software. Created make ready pole blocks that conformed to National Electrical Safety Code Standards. Worked remotely in BSTCAD, MicroStation and AutoCad. Collaborated with engineers and project managers regarding design parameters for client projects. 06/2014 to 12/2014 Company Name – City , State Played key role in designing fiber projects in Connect America Fund Deployment (CAF) that resulted in meeting deadlines with quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans and layouts for equipment replacements and new system arrangements showing detailed space allocation on Windstream easements. 06/2010 to 06/2014 Company Name – City , State Traveled with a subject matter experts in Outside Plant Engineering to be trained as a knowledgeable fielder. Coordinated logistics for field work in different city to maintain scheduled deadlines to the customer. Assisted outside plant engineers in the field to obtain measurements utilizing field equipment and create field notes for drafters. Assisted outside plant engineer in FTTT, RT and Cell Sites, and rehabbed copper for Windstream utilizing RUS Engineering Methods and Procedures and Codes throughout the southeast area. Kept field notes organized in work order packets, scanned and distributed them to drafters. Followed up on progress of completion with drafters to provide estimated completion dates to upper management. Politely assisted the Project manager's clients in person and via telephone. Completed detailed construction drawings consisting of the land base, utilizing existing conduit, hand holes, manholes, buried and aerial designs in MicroStation or AutoCad depending on the client's software needs. Merchant Account Representative , 02/2008 to 06/2010 Company Name Approached prospective clients through cold calling and emails to meet sales targets. Used targeted questioning strategies to discover insight on prospect needs and requirements. Contacted customers as soon as issues arose to immediately find resolution before problem escalated. Presented new and additional products and services to new and existing customers. Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards. Keyed customer details, including contact information and payment data into system, carefully observing all corporate procedures related to confidentiality. Negotiated contracts and handled paperwork such as invoices and orders. Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele. Ensured customer service was to merchant account holder's satisfaction. Worked to build my client portfolio to maximize monthly residuals and bonuses. Education High School Diploma : 2007 Continental Academy - City , State Summary Motivated, reliable and well-organized background in Telecom Outside Plant for 10 years' experience in field work, drafting, and sales accounts managing looking for a position to combine my knowledge as a Sales Account Manager in Telecom. Highlights Creative analytical person Persuasive negotiator Energetic and driven with positive outlook Decision-making ability Excellent work ethic Highly organized and efficient Adaptive learner Service-oriented collaborator Excellent planner and coordinator Adherence to high customer service standards Customer service specialist Customer service award Excellent ability to sale Excellent memory Sales and Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone ",DESIGNER 81," FRANCHISE OWNER Career Focus Experienced professional with skills in product development, customer service relations, department operations and organizational structure development. Extensive knowledge in hiring, training development and team building/leadership in multiple areas, specifically consumer insights, trend analysis, field research, and product research. Summary of Skills Business Management & Development Strategic & Tactical Planning Cost Control & Analysis Quickbooks & Weekly Payroll Team Building & Leadership New Business Set up Personnel Recruiting & Training Opportunity Identification Process Improvement & Creation Relevant Experience - Expertise in development and execution of marketing strategies - Experienced in social media and digital marketing - Proven competency in brand creation and service offerings - Solid reputation for fiscal responsibility and budget management - Well versed in payroll management procedures - Excellent ability to prioritize and effectively complete multiple tasks - Great communicator with strong interpersonal skills ​ Professional Experience 10/2006 to 11/2016 Franchise Owner Company Name － City , State Developed and directed all pre-opening marketing activities of the business ensuring brand recognition in the territory and a successful store launch. Researched market competitors and industry trends to identify potential new products and services. Developed and implemented yearly marketing strategies including social media, print, tv and digital advertising. Formulated a comprehensive business plan complete with clear and actionable sales goals and targets. Developed and implemented all strategies related to the operation of the business including but not limited to marketing, sales, staff development and customer satisfaction. Monitored sales and service records and investigated discrepancies. Determined staffing requirements and interviewed, hired and trained new employees. Tracked and evaluated staff performance, and handled all promotions and terminations. Created daily, weekly and monthly individual and team goals in order to ensure all of the business' duties were met on a timely manner. Created an innovative bonus system that helped cut employee turnover rates in half in less than a year. Prepared and completed bi-weeky payroll accurately and in a timely manner for all employees. Prepared and filed financial statements such as balance sheets and income statements. Evaluated cost reduction and program improvement needs by analyzing financial data. Entered revenue and expense transactions and prepared expense reports. Provided quarterly updates and expeditiously responded to inquiries from corporate headquarters.  04/2012 to 12/2013 Department Supervisor Company Name － City , State Developed and monitored processes to ensure the delivery of consistent high quality and cost efficient service to clients.  Reduced outstanding receivables from $32 Million to $6 Million in less than a 12 month period. Implemented an imaging program that improved efficiency service to our clients by 60%, saved the company $30,000/year in shipping costs and reduced about 20 hours per week of FTP (full time personnel) Developed and successfully implemented a new SOP to efficiently convert financial data into a loadable file to reconcile our clients' outstanding receivables saving a total of 40 hours per week of FTP. Developed and implemented a reporting tool to efficiently track and manage all sensitive data being sent to our off shore facility in Mexico, which contributed to the elimination of 10 hours per week of FTP. Managed support for 60 clients in the pharmacy financial reconciliation system by developing tools that streamlined their data, allowing upper management and teams to collaborate and identify the current status of the business and where efforts were to be allocated to meet clients' deadlines and deliverables. Implemented strategies across the teams and reduced turnaround time of processing receivables from 48 hours to under 24 hours without the need of additional human resources. Key resource of a team project tasked with assisting the company's IT group in the development and implementation of a brand new platform that would allow the company improvement of efficiency by 80% Specifically, participated in User Acceptance testing for multiple applications on the new platform. 02/2006 to 12/2007 Customer Development Analyst Company Name － City , State Responsible for analysis of retail data including sales, inventory levels, sell thru, and other key financial metrics to assist Wal*Mart management in identifying business opportunities, sales trends and micromarketing opportunities. Identified opportunities, recommended, communicated and executed short/long-term strategies to enhance the business relationship between HBI and Wal*Mart to drive sales growth. Responsibilities also included developing plans and completing online purchase order inputs so that information is accurately loaded into the Wal*Mart system, and reviewing Wal*Mart files via Retail Link to insure system accuracy prior to shipments. 02/2003 to 02/2005 Merchandising Assistant Company Name － City , State Worked in all merchandising activities during the design and production process of the New Ventures line of the Just My Size brand including marketing research, product development and sourcing. Created and directed an entire line plan that included design, fabrication, style numeration, color and country of origin, which allowed all business units to track product development from start to finish. Worked directly with the New York design department as well as the technical design team to ensure product development and product delivery on a timely manner. 02/2001 to 02/2003 Exports Specialist Company Name － City , State Managed the daily execution of export documentation activities for shipments going to Mexico, Central America and the Caribbean. Directed, prepared and audited data on all documentation (internal cost, pricing, inventory and purchasing) ensuring compliance with U.S and foreign customs. Education 2002 Bachelor of Arts : International Business SALEM COLLEGE － City , State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent in Spanish and English, conversational Portuguese. Skills Advanced Excel and Word. Intermediate Power Point. Quickbooks ",APPAREL 82," CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR Summary Registered Professional Engineer with extensive experience in global project and construction management. Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders. Resourceful problem solver capable of making sound decisions under pressure. Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources. Proficient with Microsoft Office and Adobe Pro. Expertise encompasses: *Bid & Specification Preparation *Contract Negotiations *Profit & Loss Responsibility *Budget Administration/Development *Expense Control and management *Leader Worksite Safety *Team Building & Mentoring *Workflow Planning *Facility Management & Maintenance *Civil, Environmental & Structural Engineering *Refinery, Water & Wastewater Pipelines *Management of Change (MOC) *Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development and management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap & Stopple Skills Project management Construction Management Team Building Cost and Schedule control Bid & Specification Preparation Contract Negotiations Profit & Loss Responsibility Budget administration/Development Expense Control and management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written and verbal skills Excellent communication skills  Leader Worksite Safety Team Building & Mentoring Workflow Planning Facility Management & Maintenance Civil, Environmental & Structural Engineering Refinery, Water & Wastewater Pipelines Management of Change (MOC) Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM Project Scope development and management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap & Stopple  Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations. Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500. Experience 03/2005 to 07/2016 Construction and Site Manager / Site Execution Coordinator Company Name － City , State Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications. Oversaw design and field works in Angola. Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts. Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees. Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline. Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring. Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18. Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes. Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M. Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization. Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic. Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US. Prepared bid packages and contract documents. Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight. Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget. Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company. Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea. Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs). Directed a total workforce of 3,000+, including 145 company office personnel. Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness. Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff. 03/2001 to 03/2005 Senior Project Manager Company Name － City , State Organized and led a newly established project management group, pointOne. Assisted sales in securing new projects. Negotiated contracts between the company and clients, outlining group duties. Saved a large client $1M on the design and construction of new shutdown valves and piping. Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq. Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities. Guided the group to deliver $2M in revenue annually within two years of startup. Project and Construction Management Consultant Company Name － City , State Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum. Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines. Provided engineering and construction of thermal oxidizers and a plant water pipeline. Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing. Improved the productivity of a four-tank weld-out by modifying work crew organization and methods. Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks. Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years. Commended by clients for completing projects under budget and on time. 07/2016 to Current Consulting Project and Construction Manager Company Name － City , State Provide various clients with project and construction management services as required. Education and Training Master of Science : Civil Engineering University of Missouri Civil Engineering Bachelor of Science : Civil Engineering University of Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs and Border Protection Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed Operational Excellence (OE) certified Activities and Honors Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI)  Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld ",CONSTRUCTION 83," DIRECTOR OF AVIATION AND SAFETY Skill Highlights Project management Leadership/communication skills Employee relations Self-motivated Risk management Labor-management skills Budget management Professional Experience Director of Aviation and Safety July 2013 to Current Company Name － City , State Duties, Accomplishments and Related Skills: I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. My duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. tunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. US Army Officer June 1985 to January 1993 Company Name － City , State US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Supervisory Aircraft Flight Instructor May 1993 to August 2010 Company Name － City , State Supervisory Aircraft Pilot August 2010 to Current Company Name － City , State Education Master's : Strategic Studies , 2013 US Army War College － City , State , US US Army War College Carlisle, PA United States Master's Degree 07/2013 Major: Strategic Studies Master's : Aeronautical Sciences , 2011 Embry-Riddle Aeronautical University Daytona Beach － City , State , US Embry-Riddle Aeronautical University Daytona Beach, FL United States Master's Degree 09/2011 GPA: 4 of a maximum 4 Credits Earned: 39 Quarter hours Major: Aeronautical Sciences with a dual emphasis on Management and Safety Systems Bachelor's : Business Administration , 1985 University of Montana － City , State , US University of Montana Missoula, MT United States Bachelor's Degree 12/1985 GPA: 3.1 of a maximum 4 Credits Earned: 178 Semester hours Major: Business Administration Military Experience COL April 1993 to January 2013 Company Name Montana Army National Guard Fort Harrison, MT 59636 United States 04/1993 - I serve as the Director of Aviation and Safety for the Montana Army National Guard. I am the principal advisor to the Adjutant General for all Army aviation activity. In this capacity my duties include budget development and execution, training development, safety management and accident investigations, ground and air logistical management, and aircraft maintenance management. While in the National Guard, I have served progressively upward as a battalion intelligence officer, company commander, battalion executive officer, State area command training officer, Chief of Standards and Training, Aviation Brigade executive officer while deployed to Operation Iraqi Freedom, and at present, the highest ranking aviation officer for the State. In each capacity, I had direct contact with aviation maintenance and training at the tactical level. With qualifications as a flight instructor and instrument examiner, I also assist units with their training requirements. I have an active role with each units' safety program by training to standards and evaluating flight performance. I serve on a safety council that identifies, assesses, and mitigates hazards. I coordinate with the Federal Aviation Administration and the National Guard Bureau for aviation safety related issues. Through a competitive process, I was selected to attend the US Army War College through its distance learning program. I graduated in 2013 with a degree of Masters of Strategic Studies. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs 1956 Mt Majo Street Fort Harrison, MT 59636 United States 08/2010 - Present Supervisory Aircraft Pilot (This is a federal job) Duties, Accomplishments and Related Skills: I supervise an Army Aviation Support Facility consisting of 63 employees that perform maintenance and flight training for the Montana Army National Guard. My mission is to direct the maintenance for 22 helicopters and train the 140 assigned aircrew members. In addition, I provide on the job training for all aviation support soldiers in the skill specialties of supply, petroleum operations, avionics, sheet metal, engine repair, life support equipment, flight operations, firefighting, quality assurance, and ground support equipment repair. The missions for the assigned military units include medical evacuation, troop insertions and extractions, cargo resupply, and reconnaissance for counter narcotics. I am responsible for providing a work environment that complies with all Office of Safety and Health Administration (OSHA) regulations. I insure compliance with fiscal law, Federal Aviation Regulations (FAR), Equal Employment Opportunity (EEO), logistics accountability, and environmental law. I serve as a Management representative on the Labor Relations Board. I develop training relationships with federal, tribal, state, and local agencies so as to better respond to natural and man made disasters. I maintain helicopter instructor qualifications to directly assist with aircrew training. In the event of an aviation incident, I am responsible for the immediate response, scene preservation, and subsequent investigation or handoff to the US Army Combat Readiness Center (CRC). The Adjutant General of the State of Montana appointed me to the state accident investigation board to insure correct and accurate investigations are conducted. Supervisor: COL Jeff Ireland (4063243003) Okay to contact this Supervisor: Yes Dept of Military Affairs - Montana Helena, MT United States 05/1993 - 08/2010 Supervisory Aircraft Flight Instructor (This is a federal job) Duties, Accomplishments and Related Skills: 1. -Direct and coordinate all flight operations and training for the Army Aviation Support Facility and its supported military units. 22 aircraft and approximately 140 air crew members are assigned. 2. -Plan work assignments and professional development for subordinates. I supervise 12 employees whose duties include flight instruction, aviation safety, workplace safety, aviation life support repair, supply, flight operations, and firefighting. I perform duties as the Facility commander in his absence. 3. -Instruct, train, and evaluate pilots. I am an active instructor in the UH60 Blackhawk and its associated synthetic flight training system. 4. -Fund manager for training accounts. I account for training expenditures and advise the Commander weekly. 5. Investigate aircraft mishaps in accordance with US Army regulations. 6. Promote and instruct safety initiatives. 7. Coordinate with federal, state, and local authorities for crisis response. Supervisor: COL Scott Smith (4063243033) Okay to contact this Supervisor: Yes US Army FT Rucker, AL United States 06/1985 - 01/1993 US Army Aviation Officer Duties, Accomplishments and Related Skills: While on active duty, I performed a variety of duties to include rotary wing instructor pilot, assistant operations officer, section leader, platoon leader, executive officer, and detachment commander. I served in a general aviation company and an aviation training company while stationed at FT Rucker, AL. I served as a unit Commander and a fixed wing pilot in command in a military intelligence - low intensity battalion forward deployed in Honduras. I am branch qualified as a US Army aviation officer and as a military intelligence officer. Certifications CRC Professional Affiliations National Guard Association of the United States - Army Aviation Association of America Skills Aviation, General Aviation, Instructor, Training, Operations, Maintenance, Aircraft Maintenance, Aviation Administration, Aviation Maintenance, Budget, Safety Management, Workplace Safety, Rotary Wing, Accident Investigation, Aircrew, Avionics, Engine Repair, Equal Employment Opportunity, Ground Support Equipment, Logistics, Petroleum, Quality Assurance, Sheet Metal, Human Factors, Personnel Management, Staff Training, Transportation Safety ",AVIATION 84," HR MANAGER Professional Summary Senior HR professional with a continuous improvement approach to building and supporting organizations. Driven HR Manager bringing an innovative approach to human resource management while creating a team-driven environment that fosters room for development and growth. Dedicated HR professional with strong grasp of employment laws, compliance issues and benefits plans. Successfully introduces process improvements and staff-development initiatives to drive corporate goal attainment. Creative Business Partner dedicated to developing unique employee orientation and training programs that will generate a loyal and knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor management, vendor management, vision, year-end Work History HR Manager , 06/2016 to Current Company Name – City , State Developed and evolved the department's mission, workflows and structure while continuously developing and improving processes in an ever-changing environment. Implemented the company's first sourcing tracking system. Built a comprehensive employee recruiting strategy allowing me to fill 50+ positions in a period of 9 months. Cut cost per hire and reduced average days to fill positions. Achieved department goal by reducing turnover. Placed new Benefits Broker and coordinated the implementation of new benefit programs ensuring they were current and competitive. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed new process for employee evaluation which resulted in marked performance improvements. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Offered fair and equitable compensation by comparing current salaries with market pay. Audited workplace, employee and management policies and procedures. Developed and enforced company policy and procedures relating to all phases of human resources activity. Sr. HR Generalist , 01/2015 to 05/2016 Company Name – City , State Acted as a liaison and maintained open lines of communication between Directors, middle management and front-line employees. Developed company personnel policies, standard operating procedures and employee handbooks. Established and monitored employee pay scales. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Managed the employee rewards programs. Conducted job analysis and job evaluations, resulting in quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Benefits Administrator , 01/2014 to 06/2014 Company Name – City , State Closely partnering with brokers to minimize year-over-year cost increases for medical, dental and vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service to 2500 district employees and retirees. Educated and advised employees on group health plans, voluntary benefits and retirement plans. Human Resources Supervisor , 08/2013 to 02/2014 Company Name – City , State Led a comprehensive safety training for 55 staff members. Handled understaffing, disputes, terminating employees and administering disciplinary procedures. Resolved employment-related disputes through proactive communication. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Developed company personnel policies, standard operating procedures and employee handbooks. Developed and facilitated all new-hire orientations. Audited workplace, employee and management policies and procedures. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Built a comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Human Resources Generalist/Administrative Assistant , 02/2013 to 08/2013 Company Name – City , State Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Evaluated timecards for accuracy on the regular and overtime hours. Updated presentation documents for the compensation committee to review. Captured key feedback from employees during exit interviews. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Coordinated employment offers with management and extended offers to selected candidates. Researched all payroll, COBRA, disability and FMLA issues. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits. Developed company personnel policies, standard operating procedures and employee handbooks. Conducted employment verifications and investigations. Built a comprehensive employee recruiting strategy. Shadowed employees to determine an accurate description of the duties and skills required for each position. Developed and enforced company policy and procedures relating to all phases of human resources activity. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Processed unemployment claims and acted as the company representative at unemployment hearings. Human Resources Assistant , 09/2008 to 02/2013 Company Name – City , State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Managed employee exit interviews and paperwork. Provided backup payroll, if needed. Recruited and screened qualified potential employees. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references. Supported human resources staff with new hire orientations and monthly departmental meetings. Implemented a tracking database for employee professional development and licensure renewal credits. Entered personnel and subcontractor data into a central database. Coordinated and conducted new hire pre-interviews. Assisted management staff in annual year-end processes and data audits. Accurately prepared government compliance reports and proposal requests for employee data. Addressed and resolved general payroll-related inquires. Sent notices to employees and subcontractors regarding expiring documentation. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Completed employee employment verifications and unemployment paperwork in a timely manner. Reviewed and corrected job offer letters for completeness and accuracy before approving their delivery. Education Bachelor of Science : Business Management , 2009 University of Phoenix - San Jose Learning Center - City , State Business Management MBA : 2010 University of Phoenix - City , State MBA : Human Resources , 2018 Notre Dame de Namur University - City , State Human Resources ",HR 85," SENIOR INTERIOR DESIGNER Professional Summary Interior Designer with diverse experiences working on commercial projects throughout the United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail and residential. Proven abilities to work on projects independently or as part of a team from inception at programming meetings to completion with budget reconciliation. Skills Proficient in Autocad Time management Organized Strong verbal and written communicator Detail oriented Building codes knowledge Permitting and administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer , 02/2012 to 11/2014 Company Name – City , State Independently developed fit studies, pricing plans, and construction documents for permit. Worked with leasing agents to obtain program requirements, project scope, and develop fit studies. Prepare comprehensive design and construction documents with notes, details, and schedules as required that comply with all applicable acts and codes related to project municipality. Submit plans to in-house permit expeditors for permit and in-house construction team for execution. Verified that construction detail documentation conformed to quality assurance and best practice standards. Completed comprehensive code compliance evaluations. Reviewed and discussed zoning laws, fire regulations and building codes with healthcare and governing agencies. Utilize AutoCAD with AEC, Excel, and Microsoft Word software programs as required to manage assignments. Interior Designer , 05/2004 to 02/2012 Company Name – City , State Worked independently on projects directly with client or through a landlord representative. Completed architectural construction document set as well as mechanical and electrical construction document set with consultation. Worked on diverse buildings such as mixed-use buildings, warehouse and class A office buildings. Visit site to prepare as-built AutoCAD plans and note field conditions. Calculate B.O.M.A. square footages for landlord and maintain rent schedule. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Coordinate plans with structural, electrical and mechanical engineers. Submit plans to appropriate county for permit. Utilize AutoCAD and Microsoft Word software programs as required to complete and manage assignments. Interior Designer , 10/2000 to 05/2004 Company Name – City , State Worked on projects independently with clients. Completed architectural construction document set. Conduct client meetings to develop program requirements, visit site to prepare as-built AutoCAD plans and note field conditions in order to develop fit studies and revise as required for client approval. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Utilize AutoCAD and Microsoft Word software programs to complete and manage assignments. Interior Designer , 09/1997 to 10/2000 Company Name – City , State Established timelines to manage multiple projects simultaneously to assure move dates were met. Worked with architects to better integrate design intent into construction document package. Set up meetings with clients to develop program requirements. Prepare a Design Fee Proposal outlining the scope of work and associated fees. Perform site visit to prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design and construction documents with details, schedules and presentation boards as required that comply with all applicable codes and acts. Conduct and issue minutes for meetings and construction management. Utilize AutoCAD and Microsoft Word software programs to complete and manage tasks. Senior Project Manager , 12/1993 to 09/1997 Company Name – City , State Assigned to Maryland National Bank merger with NationsBank which was comprised of five high-rise office buildings in downtown Baltimore. Supervised and coordinated a team of six interior designers. Also assisted with Richmond, Virginia merger projects. Develop program requirements with client and prepare fit studies. Create or update base building and as-built AutoCAD plans. Prepare comprehensive design and construction documents with details and schedules that comply with all applicable codes and acts. Specify and coordinate all activities with furniture procurement and acquisition. Coordinate schedule and project implementation with client's construction management firm. Utilize AutoCAD and Fac/aide software programs as required to complete and manage tasks. Consultant , 07/1993 to 12/1993 Company Name – City , State Worked as part of a team as well as independently on assigned projects. Worked on commercial and healthcare projects. Prepare complete design and construction documents for assigned projects based on client's programming requirements on AutoCAD. Obtain programming information, specify furniture and schedule projects as required. Conduct site visits to provide accurate as-built conditions, determine square footages and prepare space studies. Project Manager , 09/1989 to 07/1993 Company Name – City , State Independently worked on eight to twelve projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Worked with a special task force to prepare multiple space consolidation studies to consolidate 17 floors of the downtown headquarters to the five-building Mt. Washington campus. Was assigned to a special team to coordinate all branch office computer room upgrades. Direct all outside consultants, trades and team members through planning, design, construction and furniture procurement and distribution from initiation through completion. Insure that projects are completed within established budget and schedule and reconcile budget to management. Research national and local codes and acts for buildings and life safety to insure projects meet or exceed guidelines. Calculate rent schedules monthly with accurate rentable square footages by B.O.M.A. for Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project and Earnest as required to complete tasks. Interior Designer , 01/1984 to 09/1989 Company Name – City , State Assisted interior design staff until skills were developed to independently complete projects. Independently worked on six to eight projects simultaneously throughout the United States to relocate, increase and decrease new or existing offices. Research, develop and design effective floor space using systems furniture. Responsible for all activities in the design and implementation of space plans including determination of space requirements, construction documents and furniture specifications. Thorough working knowledge of AutoCAD, AEC Architectural Template and IBM Storyboard. Education Bachelor Fine Art : Interior Design, Art History Minor , 5 1984 Maryland Institute College of Art - City , State Interior Design, Art History Minor Fine Art Curriculum , 1 1980 Towson State University - City , State Fine Art Curriculum Accomplishments Numerous programs, conferences and seminars related to the field. All were approved CEU courses for CID and/or IIDA. Affiliations Former Member: Certified Interior Designer - Maryland (CID) International Interior Design Association (IIDA) - Board member as Past-President 1998 to 1999, President 1996 to 1998, President Elect 1995 to 1996, Treasurer/Secretary 1994 to 1995 Nature Conservancy National Trust for Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades ",DESIGNER 86," SR. PROJECT MANAGER Profile Information Technology Professional with a diverse background and 10+ years of progressive experience as an: experienced IT professional consistently delivering exceptional vendor solutions, third party development resources, project resources and program management results. Proven track record and experience with multiple large full-scale, full life cycle implementations, managing both functional and technical teams while provide operations and maintenance support in achieving corporate goals Core Qualifications Web content management Business case development Leading execution and delivery Vendor management Contract negotiations Product Roadmaps Financial management Sustainable applications management Internal and External Communication Strong analytical skills Cross-tier components implementation Project management Information security Document management Testing Excellent problem solving skills Content management systems Technical Skills Skills Experience Total Years Last Used Windows, VMWare, SQL, Mobile Development Professional Experience Sr. Project Manager 08/2012 to Current Company Name City , State Responsible for software lifecycle in the Cloud Realization group Manages multiple projects that involve planning, development of business and technical requirements, testing, deployment, and operational support of new products and features for AT&T's Cloud Services Leads cross-functional project team meetings, coordinates resources, facilitates communication with stakeholders, and drives project tasks, issues, and action items to completion or resolution Develops and manages detailed project documentation including project timelines, leadership status reports and presentations, issues logs, and meeting minutes Consults directly with clients on business goals, tools, strategy and best practices for software development Participate in consulting engagements with vendors (SOW, RFPs). Responsible for project discovery and planning all aspects of AT&T Cloud environment project budgets and financials Responsible for all aspects of pre-production lab planning, testing, deployment, and scheduling for AT&T Cloud Services projects. Manage all internal and external communications to project team members on project scope. Improved efficiency and process with change management, reducing network latency issues and providing increase response time to identify and fix network errors. Create detailed MS Project plans for project releases to tracked and meet release timeline objectives are met and avoid unplanned risks. Provide advice and guidance in implementing IT security policies and procedures in the development and operations of network systems, telecommunication systems, wireless (Wi-Fi) integration and security, personal computing, video-conferencing, infrastructure software and server support Create onboard processes for internal and external vendor management system Provide leadership and formulated action plans to detail roles and set clear expectations among stakeholders. Maintain SharePoint and Wiki sites with detailed project documentation. Healthcare Training NCO 05/2010 to Current Company Name City , State Georgia army national guard Healthcare Training Non-Commissioned Officer (NCO)/68W Ensure all clinical procedures; such as physical exams, immunizations, triage, IV therapy, collection and preparation of lab samples for analysis are executed according to federal guidelines. Provide case management for injured soldiers Train and mentor soldiers to administer first-aid treatment and life-support care to sick or injured persons in pre-hospital setting, for 78 Troop Command, according to HIPPA guidelines. NREMT-B certified # E2043432 BLS Instructor certified #08130190094. Implementation Engineering Manager Company Name City , State Managed 3G Engineering teams schedules and implementation of cell tower upgrades and downgrades, along with assisting in LTE projects in Atlanta metro area. Managed changes to scope and priority and evaluating impacts to project timelines due to unplanned changes Formulated action plans to address unforeseen delays to minimize the impact to project completion Provided leadership to project team members to ensure role clarity and expectations Developed project documentation including timelines, project meeting minutes, escalation and jeopardy notifications, and action items. Project execution: coordination of all activities, schedule with appropriate engineering work groups, provide regular updates using proper tools for internal and external project stakeholders. Project Manager III 10/2011 to 04/2012 Company Name City , State Accountable for planning and managing Network Infrastructure projects in support of GE Technical Services Group (TSG Group). Managed internal workgroups and resource allocations to ensure that project budgets averaging 4Mil+, risks and scope remained consistent. Responsible for network integration of sites acquired by GE; bringing sites up to GE standards - led up to 14 multiple PMO projects simultaneously and globally (Americas, UK, Algeria) managing resource labor/tasks, collaborating with Procurement/Sourcing to make purchases, keeping schedules/timelines, mediating project issues/risks Drove $1mil+ technical refresh project for the Nuclear business division - switches, routers, able/wiring, APs - project was used to define process for future tech refreshes Led multiple parallel tracks in transformative initiatives that include development and deployment of technical solutions - LAN, WAN, VLAN, WLAN, Juniper Firewalls, Cisco devices, Cisco Tandberg TelePresence, VoIP and working with local electrical companies (LEC) to install IP circuits Led firewall implementation; project consisted of analyzing network traffic and implementing lockdown policy to improve network security Day to day management and oversight of implementation and execution efforts for all TSG managed global infrastructures including - project planning, developing requirements, documentation, scheduling, communication, issue resolution and overall leadership of the engineers implementing the various tasks involved with bringing new global applications into GE's global infrastructures in the U.S., Asia/Pacific, and Europe/Middle East. Collaborated on 3rd party vendor installations for video network implementations Performed business analysis duties to gather preliminary requirements to work toward project-end solution Network & RCDD Engineers and Project Team. IT Project Manager 05/2000 to 12/2009 Company Name City , State Managed all aspects of infrastructure/network project management needs for client base Oversaw 15+ IT projects with circuit and hardware installation. Acted as a liaison between both internal and external clients, and technical staff such as access delivery, provisioning and equipment vendors Eliminate duplication and simplify processes and created escalation path to eliminate/reduce delays. Tracked all milestones associated with project lifecycle, from pre-sales RFP advisement to post-sales turn-up scheduling and first invoice billing. Managed all data and wireless products, VoIP, Sprintlink Frame Relay, Frame Relay, Dedicated IP services, DSL, 3G and 4G products Managed all voice services such as knowledge of T1, T3, DSL, X.25, SIP trucking and Frame Relay services. Escalated when needed to iLEC and CLEC providers to ensure timely local loop delivery. Education Master of Business Administration 2017 WALDEN UNIVERSITY City , State Project Management Certificate Course 2011 Clayton State University City , State Bachelor of Business Administration : International Business Marketing 2004 American American Intercontinental University City , State International Business Marketing Skills LTE, Cell Tower, LAN/WAN, Ethernet, 4G, VMware, NetApp, F5, 3G, advisement, APs, army, billing, budgets, business analysis, Business case, case management, change management, Cisco, hardware installation, network systems, consulting, Contract negotiations, client, clients, delivery, documentation, DSL, Compliance, Financial management, Firewalls, firewall, first-aid, Frame Relay, Product life cycle, SDLC full life cycle, functional, HIPPA, immunizations, Information Technology, Instructor, IP, LAN, leadership, life-support, managing, meetings, mentor, access, MS Project, SharePoint, network integration, network security, Network, policies, presentations, processes, Procurement, program management, Project Management, project planning, RFP, routers, sales, scheduling, software development, strategy, switches, T1, telecommunication, therapy, triage, upgrades, Vendor management, video, video-conferencing, Visio, VoIP, WAN, wiring, X.25, ",HEALTHCARE 87," ENGINEERING PROJECT MANAGER Summary Seeking long term employment where my experience, expertise, and education can be used to satisfy the needs of the company, as well as provide opportunity for personal development and career advancement. Project Coordination is my strongest point and I accept any challenges that I encounter to get the job done. I offer no less than one hundred percent commitment to my employer, co-workers and my work. I am definitely a team player but work well on my own with no supervision. I will bring to your company loyalty, dedication and great work ethics. Highlights Effective verbal and written communication and meeting facilitation skills Proactive and adaptable self-starter Self Motivated Ability to prioritize and complete multiple tasks with little supervision Punctual Extroverted personality Willing and available to work outside normal business, including weekends, to meet project deadlines Proficiency in Microsoft Office: Word, Excel, Outlook Knowledge in Microsoft Office: Access, PowerPoint Minor Accounting Experience 11/2005 to 07/2008 Engineering Project Manager Company Name － City , State Planned, directed and managed designated projects; Ensured that objectives were accompanied in accordance with outlined priorities; Analyzed results of operations to discover more efficient ways to utilize resources; Skilled in securing federal, state and local regulatory land-use approvals, including construction permits through Texas Commission on Environmental Quality (TCEQ); Vast knowledge in dealing with builders, homeowners, HOA's, and bank issues- in addition to diplomatically resolving concerns and complaints; Developed ability to work in fast-paced environment; Ability to follow instructions well and make decisions with no supervision; Assisted Civil Engineer in preparing lot layouts for Residential Development, Master Planned Developments, and International Developments. 08/2003 to 03/2005 Assistant Project Coordinator Company Name － City , State Coordinated project submittals to Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, and Bexar MET: a) Tracked submittal dates using spreadsheets and Plat Tracking- city website b) Tracked critical time paths as related to review approval periods. c) Followed up on tardy responses, ascertained source of difficulty, and coordinated resolutions & approvals. Completed final project packages for approval by Planning Commission/Director of Development Services. Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, and Vested Rights Permits. Familiarity with the city's website and personnel. 08/2001 to 08/2003 Environmental Secretary Company Name － City , State Unit secretary for 13 employees. Responsibilities included: heavy phone usage, heavy typing, research via the internet, heavy client contact, coordination of meetings, hotel accommodations/rental car service, project file set up, created spreadsheets in excel and access, vast mail-outs, and other special unit requests as delegated. 02/2001 to 08/2001 Purchasing Clerk Company Name － City , State Coordination of import and/or export of product for manufacture or sale; including proofing purchase orders and preparing all documentation according to international shipping standards. 02/1999 to 09/1999 Executive Receptionist Company Name － City , State Managed front office area. Answered multi-line telephone system and directed calls; took detailed messages and/or forwarded necessary callers to voicemail. Booked flights, hotels, rental cars and arranged for corporate pick up at the airport. Coordinated all company functions to include: birthday celebrations, parties, awards and ceremonies, and local ticket events. Collected US Mail, sorted and delivered to personnel. Typed, faxed, mailed, and emailed office correspondence and performed various office duties. Education 2/1997 Business Certification Charter College － City , State Dean's list 3 quarters) Present International Business San Antonio College － City , State International Business Member of SIFE (Students in Free Enterprise) Languages English (Fluent - Full Knowledge) Spanish (Knowledge, but taking classes to become more fluent) Skills Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication ",ENGINEERING 88," CAD DESIGNER Summary Seeking a position with a respected company that will allow me to contribute to their success while working in a cohesive environment. I'm a highly dependable and motivated Software Engineer. Enthusiastic team player that is dedicated to streamlining processes and efficiently resolving project issues. Bringing more than 7 years of experience in the AutoCAD and GIS Mapping industry. Highlights Certified AutoCAD Designer Project Management Land Desk, Civil 3D andGPS Proficient in Microsoft Office Suite Certified GIS Technician Detailed Estimator Proficient in ESRI, SAP and Microstation Adobe Photoshop, Illustrator and InDesign Professional Value Offered Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Experience CAD Designer , 08/2008 to 04/2015 Company Name - City , State Civil Design experience in erosion control Site work which included gathering measurements, grading and development. Draw/Design in CAD (Pro-e/CREO, AutoCAD & MicroStation) Put together job folders (print and fold drawings & create Production Document Release (PDR) Review accuracy of drawings. Mapped Production to support a vast array of project types including: Cast iron replacement projects, system editing and inputing, QA/QC ARC GIS entry. Daily performance of SAP data entry. Routinely participated in utility meetings with City Officials. Drew Blue Prints to obtain City, County and State permits. Performed routine CAD and GIS related data maintenance tasks utilizing AutoCAD and ESRI based applications. Performed regular quality control checks of GIS Data and non-spatial databases with minimal supervision to ensure data integrity. Assisted with the design of complex layouts and drawings from general written or verbal specifications from project team. Prepared plan, section and detail design drawings for facilities. Troubleshooting client issues with both GIS software, data and user techniques. Trained employees on product operations, functionality and usage Collected field data (GPS). Created and update GIS data layers. Laser Machine Operator , 10/2006 to 07/2008 Company Name - City , State Drew and edited parts using Auto CAD Performed typical laser cutting and welding operations Selected proper cutting and welding programs, and proper fixtures Established proper stop location, adjust laser beam focal point Made proper set-ups for cutting and welding operations Performed prescribed maintenance as required Performed all dimensional inspections Detected and reported defective materials or questionable conditions to the department supervisor. Education Associate of Science : Computer Science Business Administration , 2008 Virginia College - City , State Computer Science Business Administration Troy University - City , State Certifications Project management Certified GIS Technician Certified Auto CAD Designer Detailed Estimator Land desk, Civil 3 Professional Affiliations Very successful at obtaining required permits at the City, County and State levels by building and maintaining a professional relationship with officials. Community involvement that included but not limited to, speaking to different levels of school children for career development. Served as United Way Loaned Executive. Skills 3D, Adobe Photoshop, Auto CAD, AutoCAD, CAD, client, data entry,databases, editing, ESRI, GIS, GPS, Illustrator, InDesign, laser, materials, meetings, Microsoft Office Suite, Microstation, Project management, QA, quality control, SAP, supervisor, supervision, Technician, Troubleshooting, welding, written ",DESIGNER 89," CHILD ADVOCATE MANAGER Summary To apply creative problem solving and management skills with a growing company. To manage people and interface with customers while using my skill in the best possible way to achieve organizational goals. Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment and Decision Making Accomplishments Established and executed marketing ideas for internal customers. This program resulted in consistent service, higher levels of service, and improved relationships with other events.  Developed forms and procedures designed to streamline administrative programs. Selected to participate as the lead coach on task force that instructed various grades between 2nd and 5th grade. Also guided a combined classroom of 9th and 12th graders to educate on sports and life skills. Experience 01/2015 to Current Child Advocate Manager Company Name － City , State Evaluate personal characteristics and home conditions of foster home or adoption applicants Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty. Maintain case history records and prepare reports. Counsel parents with child rearing problems, interviewing the child and family to determine whether further action is required. Address legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements. Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided. Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.    10/2014 to 01/2015 Data Processor Company Name － City , State Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. 06/2014 to 10/2014 Seasonal Activities Coordinator Company Name － City , State Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety. Manage the daily operations of recreational facilities. Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary. Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies. Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation. 05/2012 to 05/2014 Assistant Manager Company Name － City , State Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours. Plan, organize, and conduct practice sessions. Explain and enforce safety rules and regulations. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Instruct individuals or groups in sports rules, game strategies, and performance principles, such as specific ways of moving the body, hands, or feet, to achieve desired results. 09/2011 to 04/2012 Professional International Athlete Company Name － City , State Assess performance following athletic competition, identifying strengths and weaknesses and making adjustments to improve future performance. Maintain equipment used in a particular sport. Attend scheduled practice or training sessions. Maintain optimum physical fitness levels by training regularly, following nutrition plans, or consulting with health professionals. Participate in athletic events or competitive sports, according to established rules and regulations. 04/2011 to 09/2011 Rental Agent Company Name － City , State Greet customers and discuss the type, quality, and quantity of merchandise sought for rental. Compute charges for merchandise or services and receive payments. Answer telephones to provide information and receive orders. Provide information about rental items, such as availability, operation, or description. Rent items, arrange for provision of services to customers, and accept returns. Education 2014 Master of Education in Leadership and Learning Jacksonville University － City , State 2011 Bachelor of Science : Sociology Jacksonville University － City , State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors in Sociology 3.7 2006 High School Diploma : General Robert E. Lee High School － City , State Skills Strong Work Ethnic Adaptability Professionalism Honesty and Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter's House Christian Fellowship Church Refugee Wolfson Children's Hospital ",ADVOCATE 90," ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful at establishing and maintaining key partnerships with corporate decision makers. Offering more than 12 years of successful corporate business development and operations experience. A top-performer with the entrepreneurial vision and leadership skills to drive business expansion. Proven skills in driving results, product development, project management, account management and problem solving. Successful at leading large scale commercialization of new platform and innovation initiatives for highly visible capital projects. Recognized for leading teams to exceed results in fast paced, high growth business environments. Committed to healthy eating, healthy living and a healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy and Innovation Diversity and Mentoring Accomplishments Recognized for leading teams to exceed results in fast paced, high growth business environments Granted ""Values in Action Award"" for an outstanding leadership role Granted, ""Values in actions award"" for leading a flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 to Current Company Name City , State Lincoln Led commercialization effort for the largest platform innovation program and the largest strategic partnership in the history of Kraft Foods with over $25MM capital investment in multi countries. Y1 combined GR +$300MM Avatar Responsible for leading team engagement which includes establishing strategic team meetings, review project time lines and cost regularly with the project team, facilitate creation of mitigation/contingency plans and manage communication to senior leadership and manufacturing facilities. Operations Supervisor 01/2012 to 12/2012 Company Name City , State Co-led the largest new product initiative in the history of Kraft Foods. Delivered $140MM GR in Y1. Spear headed first moment of truth and shopper relevancy by creating in store merchandising program and by designing and delivering sales materials and shelf set recommendations for top 5 customers. Developed IMC by creating the consumer response plan for social media, direct consumer and CRM. Developed full recommendation on Direct to Consumer launch strategy, timing and resources. Created pre and post launch performance and pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report and budget for two brands with a combined GR of $150MM. Created first Instant Yuban In-Store merchandising program that resulted in $2.2MM incremental Lead the coffee category cross-functional teams in the development and implementation of a broad project portfolio of 46 programs that included; new product development, packaging structure and graphics changes, productivity initiatives and In-Store merchandising programs. Delivered projects within the specified cost, time and quality parameters. Facilitated the definition of project scopes, goals, tasks, people resources and cost requirements. Assisted in the resolution of conflicts within Kraft functional teams, and between Kraft and its business partners. Led the package change and commercialization of the new Instant Coffee Plastic Jar. Granted ""Values in Action Award"" for an outstanding leadership role. Department leader responsible for Operations and P&L Accountable for meeting safety, quality, productivity, maintenance and financial goals.0.2MM favorable against OB Most profitable line in the coffee sector with plastic bottle yield less than 0.0001% and equipment productivity of 98%. Implemented the second largest packaging change and restructure on time and within budget by leading the department's conversion from a can making operation to a depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures and training program. Reduced crewing from 19 employees to 12, and developed the department's coordinator position to empower the work force to enter leadership roles. Created and led a culture of self-directed employees towards enhanced results, by the equalization of training across the department. Introduced the warehouse management, FIFO, and lean culture. Granted, ""Values in actions award"" for leading a flawless execution Supervised over 30 union employees in the can and vacuum packaging departments. Responsible for 5 production lines, and maintenance activities. Accountable for meeting Production, quality, and safety requirements. Utilized computer tools such as MES, SAP and KPIs to identify, track, and address equipment downtime and improve OEE (overall equipment efficiency). Reduced product rework and packaging waste by 32%. Successfully implemented the company-redesign initiative by cross training employees, resolving Developed CBT (computer based training) presentations for monthly safety training for all 300 Successfully worked through labor relations issues that resulted in favorable decisions for the January 2002 Estimated the utilization of resources and calculated the lead time, assuring high quality and low Ranked as top performer for surpassing commercialization expectations of the largest partnership in the crewing issues, and reducing labor costs. Led QCMS department initiative and served as an internal auditor. Created and Implemented operational and administrative training for new supervisors in the department, and developed guidelines for future training processes. employees in the plant. company, saving over $100M. BV AND ASSOCIATES, INC January 2000 to Project Engineer Jacksonville, FL Participated in the identification, planning, and execution of design projects. cost. Summarized the final project reports using FDOT (federal department of transportation) city standards, and quality specifications. Applied engineering computer applications (Micro station and AutoCAD). Integrated Marketing Campaign 01/2012 to 01/2012 Company Name 2012 MH / Yuban Instant Coffee customer-specific action plan across top 10 retailers Led the execution of the Instant Yuban blend reformulation targeting Hispanics consumer to fill the gap in the West region. Created Yuban 2012 Integrated Marketing Campaign brief in collaboration with the agency, incorporating new consumer learnings to develop new SVC target to include Hispanics. IMC drove realization across the brand of a new business opportunity. Additional responsibilities included a major packaging redesign and downsizing initiative, development and commercialization of new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) and sales support. Education Master of Business Administration : Essentials of Financial Management. London University of North Florida, Coggin School of Business City , State , US University of North Florida, Coggin School of Business Master of Business Administration Jacksonville, Florida Essentials of Financial Management. London, England May, 2008 Sun Yan Set University City , CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor of Science : Production Engineering Continuous Improvement and Management EAFIT University EAFIT University Bachelor of Science: Production Engineering Continuous Improvement and Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history of Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate at HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos at KFT) Certified Recruiter Anthony Robbins, Life and Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst - Fashion Institute of Technology, NYC Languages Fluent in English and Spanish Affiliations Created Yuban Integrated Marketing Campaign brief in collaboration with the agency Presentations Developed CBT (computer based training) presentations for monthly safety training for all 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement ",BUSINESS-DEVELOPMENT 91," CONTRACT ACCOUNTANT Summary More than ten years of progressive experience in manufacturing accounting Currently preparing for CMA exam; CPA eligible Strong motivator and morale builder with a positive outlook Ability to communicate effectively with all levels Cum Laude graduate with BBA in Accounting and Finance Exceptional analytical, communication, and leadership skills Advanced Excel skills Experience with multiple ERP and Accounting systems - adapt well to different systems Willing to relocate Highlights Advanced Excel, PowerPoint, Outlook, and Word skills *IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks Accomplishments While at Robbins LLC, decreased month end close from a ten day close to a three day close without compromising the integrity of the financial statements. Implemented paperless AP filing system while working at Robbins LLC. This saved a large amount of time during audits or when researching issues. Received Robbins LLC's Presidential Award each year for going above and beyond job responsibilities, creating efficiencies, and cost savings. Experience Company Name January 2014 to Current Contract Accountant City , State Contracted as accountant for client during a maternity leave (Client ERP software NetSuite). Bookkeeping for clients and personal taxes. Assessed and advised client on internal controls, audit follow up to ensured policy and procedure compliance and effectiveness. Made client recommendation of purchasing card use.Wrote policies and procedures for client.Through rebates and extension of cash flow resulted in 22% total annualized savings. Company Name January 2008 to January 2014 Quality Manager City , State Lead a team of direct report quality assurance specialists and inspectors. Build Effective relationships with customers, vendors and plant employees. Manage product inspections to identify and isolate quality issues. Ensure plant compliance with ISO 9001:2008. Zero findings on first plant ISO audit. Education, motivation and training of plant workforce. Company Name March 2008 to April 2013 Senior Staff Accountant Promoted to Quality Manager City , State Responsible for month end closing process for three plants Cash management Management of all AP and AR functions Supervision of AP/AR clerks Comparative Financial Statements preparation and review for three separate plants as well as consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research Preparation of Bank Borrowing Base Certificate/ Bank Covenant compliance Lead semiannual bank audits and financial statement audit Financial results reporting to President when VP of Finance is unavailable Year-end inventory audit/verification Key member of the Robbins Financial Control Committee/internal control testing Annual Budget preparation and monthly review with department managers Standard cost and pricing of Molded Product Assist with raw material and Customix standard updates Miscellaneous projects, assist or advise where/when needed. Company Name January 2004 to January 2008 Staff Accountant City , State General ledger: BS accounts, fixed assets, inter-company accounts Sales and use tax for multiple states Prepared/implemented procurement card policy and procedure Key member of fixed asset module implementation Assist with acquisitions. Company Name January 2004 to January 2004 Staff Accountant City , State Payroll and cash management. Company Name January 2003 to January 2004 Accounts Receivable City , State Accounts receivable and accounts payable. Education University of North Alabama 2004 BBA : Accounting and Finance City , State GPA: TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laud GPA: 3.7 *Accounting and Finance TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laude GPA: 3.7) Columbia State Community College 2001 State , Columbia Educational Activities/Awards Extracurricular activities University of North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative Columbia State Community College: Student Council Member (Lawrence County Site) Awards received University of North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute of Management Accountants National Conference Attendance Scholarship Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List Skills Month end close, Year end close, Cash Management, Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks ",ACCOUNTANT 92," DIGITAL MEDIA CONSULTANT Summary Dynamic and results-driven Outside Sales and Territory Manager with over 15 years of successful new business development, competitive market share expansion, and customer relationship development. Creative,goal oriented and motivated team leader who develops strong working relationships,adapts well to a changing environment and provides clear direction. Highlights Successful Sales & Revenue Generation Leadership & Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt at Creating & Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant while working at the NY Daily News. Started a successful magazine publishing company in 2004 with distribution spanning as far as Japan. Generated $500,000 in advertising revenue. Experience Digital Media Consultant 11/2012 to 09/2014 Company Name City , State Achieved monthly sales goals through vigorous marketing and selling of the NY Daily News Digital Solution products to small to mid-sized businesses. Maintained a daily 20-25 face-to-face cold call regimen to setup appointments with perspective clients in the NYC, Northern NJ areas. Provided clients with multi-service solutions based on their insight and marketing needs. Presented and created custom presentations outlining details and benefits based each client's marketing needs and goals. Developed and implemented innovative marketing strategies to reach sales goals. Strong knowledge of the Internet as a sales & marketing tool and the use of social media. Successfully managed all campaign execution according to the client's program goals. Manage existing client relationships and while continuously looking for ways to grow revenue across team accounts. Drove weekly pipeline development through qualified daily meetings in the field with key clients and decision makers. Owner / Sales & Marketing Director 06/2003 to 07/2011 Company Name City , State Responsible for the overall profitability of A.N.S. Multi-Media, Inc. and setting the publication's overall direction (including editorial, marketing, circulation and advertising sales); determined the target market, and production modes. Planned, organized, directed and controlled the resources for producing the publication, including setting the budget, allocating and controlling costs. Successfully increased the magazines production from 5000 copies to 60,000 copies being sold quarterly in the first 12 months of production. •Responsible for building an advertising base from 0 to 125 clients with clients such as Harley-Davidson, and Aprilla Motorsports achieving annual gross sales of $250,000 in advertising revenue. •Developed the Urban Biker brand through traditional, non-tradition marketing such as social media, the Urban Biker website, sponsorships, and promotional materials. •Directed the development of advertising sales support and marketing materials; such as media kits, email blast, and weekly newsletters. •Created all promotional programs to help meet sales objectives and grow the business. •Managed a staff of 3 graphic designers, 6 freelance writers and photographers, and a full-time sales staff of 2 account managers. Major Accounts Manager 05/2007 to 06/2010 Company Name City , State Developed and managed the hotel vertical market for Simplex Grinnell in the northern New Jersey area. Responsible for increasing the hotel vertical market in Northern NJ. by 25%. Achieved goals through marketing, and selling life safety products to new clients, while up selling to existing account base, while maintaining an ambitious 25+ call per day schedule. Conducted custom presentations new and existing clients that covered their safety needs, the benefits, new products. Sold test & inspection services for life safety systems, along with fire alarm monitoring, and security monitoring services. Provide solutions to customers needs regarding security and life safety. Surveyed customers' business and analyzed customers' requirements to recommend proper test & inspection services to meet NFPA codes and customers' needs. Compiled lists of prospective customers for use as sales leads based on information from business directories and other sources. Effectively presented the Simplex Grinnell product line and services. Sales Manager 09/2002 to 05/2007 Company Name City , State Responsible for training and managing 10 Whole Sale Account Managers in the Parsippany, NJ office. Ensured that all account managers had new and up to date marketing materials and loan rates weekly.Scheduled all trainings for new account managers and provided supervision as needed with each account manager. Responsible Developing new territories and growing the account base by daily face to face calling, and promoting the benefits of Wachovia Bank loan programs. Conducted presentations, and training on all loan products to new and seasoned mortgage loan officers. Conducted weekly sales meetings and training ensuring that all were working up company standards. Provided coaching to those who were lacking in sales numbers. Established sales objectives by creating a sales plans and quota for account representatives in support of regional objectives. Wrote, designed and produced weekly marketing material. Responsible for directing and managing the sales activities of the branch increased loan sales by 30% in the first 6 months. Reviewed loan agreements to ensure that they were complete and accurate according to policy. Conferred with underwriters to aid in resolving mortgage application problems. Responsible for the performance and development of all the Account Managers. Territory Sales Manager 01/1997 to 09/2002 Company Name City , State Responsible for leading a team of six drivers and six pre-sales agents covering South Carolina and northern Georgia. Responsible for ensuring that all of the Edy's Product lines were delivered customers. Managed over 500+ accounts with coverage area in two states while being tasked with developing independent opportunities that lead to the territory increasing by 25%. Led the team by example to promote a winning attitude, the culture of Edy's, and teamwork. Increased annual sales and profit goals through efficient management and satisfaction of customer needs within assigned territory in two states. Oversaw daily operations of the front line sales team on the grocery side of the business with annual sales of $10 Million. Managed all reset schedules, interviewing, hiring, and training of all front line sales staff. Communicated daily with all team members of assigned territory (sales reps, drivers and warehouse) to ensure customer satisfaction and timely delivery of all products was being meet. Handled all customer request including providing promotion items, flavor samples, removal of out of dated products and in store Developed all assigned accounts relative to sales volume, market share, product distribution, space allocation, and customer service. Education MBA : Business Management Present New Jersey Institute of Technology City , State , United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree : Marketing 2002 University of South Carolina City , State , United States Concentration: Sport & Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working with all Windows applications, Effective Sales Training ",DIGITAL-MEDIA 93," FINANCE OFFICER Professional Summary Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service. As well as an enthusiastic, resourceful recent graduate with academic and professional background. Ability to establish priorities and meet challenges head-on. Skills • Excellent attention to details • Fluent in Spanish • Excellent driving skills   • Excellent skills in Microsoft Outlook, Word, Excel and PowerPoint  Work History 11/2014 to Current Finance officer Company Name – City , State Monitor the financial system of Grant Answers by using Turbo Cash and Microsoft Excel. Assist with the arrangement of the budget. Prepare income statements and balance sheets. Maintained integrity of general ledger, including the chart of accounts. Optimized and managed research and development spending through collaboration with key business leaders. 04/2014 to Current Teller Company Name – City , State •       Process customer transactions while engaging in conversation in order to provide pleasing customer service and to detect possible fraud •       Inform customers about our products that may suit their needs as well as cross-sell bank products and services •       Manage the bank's vault to verify balances •       Resolve discrepancies in accounts while assuring comfort to our customers  •       Hold a weekly meeting with the branch manager in order to learn more about our products and enhance my performance  •       Attend corporate events 10/2012 to 11/2013 Sales Associate Company Name – City , State 04/2012 to 10/2012 Sales Associate Company Name – City , State Trained and supervised seasonal employees on job function, company's policies/procedures. Determined customers' needs by interacting with them and provided suggestions and alternatives. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Stocked and replenished merchandise according to store merchandising layouts. Educated customers about the brand to incite excitement about the company's mission and values. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. 09/2011 to 11/2013 Secretary/Senator Company Name – City , State Provided administrative and executive services in order to make sure everything operated smoothly for the senators and the executive board by managing the calendar/agenda, by preparing reports and spreadsheets. •       ­Spoke on behalf of the student body and interacted with many students in order to make decisions that will benefit the majority •       ­Announced updates that have been made to senators, faculty and staff through Microsoft Outlook •       Used Microsoft Word to record and distribute minutes of Executive board and senate meetings •       Created charts and power points with Microsoft Excel and Microsoft PowerPoint to organize and update meetings, committee reports,­ and organize budgets  07/2011 to 07/2012 Sales Associate Company Name – City , State Utilized effective interpersonal skills to meet the needs of customers. Processed shipment deliveries and restocked clothing and accessories. Organized, displayed and processed thorough knowledge regarding the merchandised offered for sale. 01/2010 to 01/2013 Volunteer Company Name – City , State Committed to community services with free financial literacy seminars to improve low income communities by educating teenagers and homeless parents. Volunteered at soup kitchens, community clean up and at schools. 10/2008 to Current Volunteer Company Name – City , State Participate in various activities helping children by painting elementary schools for motivation and writing letters to Santa Claus during the holiday season. Education May 2014 Bachelor of Arts : Economics Political Science and Spanish Lehman College - City , State Bachelor of Arts in Economics, Minor: Political Science and Spanish Related Courses: Labor Economics, Econometrics, Managerial Economics, International Economics, Intermediate Microeconomics, Intermediate Macroeconomics, Principles of Management, Calculus, and Statistics         2 2012 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment : ACADEMICS OF FLIGHT - City , State 40 hour Flight Attendant program (included FAA approved CRM course) Aerodynamics, Meteorology, Regulations, Aircraft Systems, Passenger Handling through Five Phases of Flight, First Aid, Passengers Requiring Special Treatment Skills administrative, balance sheets, budgets, budget, charts, interpersonal skills, CRM, customer service, driving, Economics, financial, First Aid, letters, Managerial, managing, meetings, Microsoft Excel, Excel, Microsoft Outlook, Microsoft PowerPoint, PowerPoint, Word, Microsoft Word, painting, policies, seminars, Fluent in Spanish, spreadsheets, Statistics Additional Information ATHLETIC ACTIVITIES Soccer/Volleyball/Track Club/ Lehman College Swimming team ",FINANCE 94," GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Versatile child advocate professional with over 5 years experience working in a student-focused learning environment helping students improve their literacy. Core Qualifications Operations management Staff development Inventory control Supervision and training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 to Current Company Name － City , State Served as mentor to junior team members. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Employed [activities] and [techniques] techniques to encourage student learning and build community within the classroom. Interviewed clients individually and with families to determine what services would best address their needs. Retrieved requested files and delivered to appropriate personnel. Scout Master Jan 2012 to Current Company Name － City , State Tutor and Supervise Children ages 5-14. Planning and Orchestrating various trips and activities. Mentoring / Coaching. Department Supervisor Jan 2011 to Mar 2016 Company Name － City , State Maintain outstanding customer service as per Company standards, generating sales, merchandising and safeguarding company assets. Ensure that each customer received exceptional service by providing a friendly environment, which included greeting and acknowledging every customer in a timely and personable manner. Handle cash, check and credit transactions at register and bagging merchandise. Use selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals. Played a role in processing, replenishing, and organizing merchandise before and after store hours and monitoring floor stock. Contributed to efforts to maximize proceeds, minimize loss and improve customer satisfaction. Assisted in floor moves, display maintenance and fitting room monitoring. Warehouse Material Handler Jan 2008 to Jan 2010 Company Name － City , State Distributed and assisted in weekly inventory of product. Received and processed large shipments of merchandise. Printed labels and loaded orders for delivery. Identified and organized appropriate orders according to cart system. Promotions Manager Jan 2007 to Current Company Name － City , State Utilize online social media networking sites to promote events. Create and increase public awareness of entertainment events by canvassing the Metro Atlanta area. Assist in venue preparation. Promote social nightlife in Atlanta University Center. Shipping/Receiving Clerk Jan 2006 to Jan 2008 Company Name － City , State Prepared items for shipping. Verified and reserved records of incoming and outgoing shipment. Utilized knowledge of shipping procedures to control shipping quality. Education Bachelors of Science , Physical Education 2010 University of South Carolina － City , State Physical Education Personal Information Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business Affiliations Boy Scouts Of America WCFL Youth Football League  Willing to relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ADDITIONAL INFORMATION Self-motivated, team-oriented management of sales with demonstrated strengths in customer service and retail with ability to work in a fast-paced, energetic environment Combined strengths include excellent organizational and follow-up skills, time management and multi-tasking abilities; superior interpersonal and verbal communication skills Proactive and driven professional focused on achieving organizational goals Open availability and flexibility to work varied and extended hours to meet the needs of the business ",ADVOCATE 95," PATIENT ACCESS REP Summary Dependable Computer Application Analyst, with comprehensive experiences diagnosing and troubleshooting Network, hardware and desktop issues; tracking and evaluating IT infrastructure incidents; and diverse industry experience in health care and government. Expertise includes systems applications, technical helpdesk experience, information protection analysis, On-call experiences and troubleshooting in distributed multi-tier environments. Advanced skills using Epic medical software to register patient and train doctors and nurses on inputting medical information into the Epic system. Accomplishments Epic Pelican Project team member for LSU Medical Science Center . Domain system at FMOL Health System combined Worked with the Epic software Go-Live team to troubleshoot Acted as the lead Application Analyst for LSU Medical Science Experience Patient Access Rep 03/2015 to Current Company Name City , State Responsible for obtaining complete and accurate demographic Enters data in computer thoroughly on patients.. Notifies patients of co-payments, deductibles or deposits. Train new employees on how to navigate Epic software. Geek Squad Consultation Agent 06/2014 to 03/2015 Company Name City , State Diagnosed and Resolved clients computer problems Upgraded hardware/software on clients computers Knowledge and skills of Microsoft Operating Systems. Removed viruses and malware from clients computers Technical Support Specialist 09/2013 to 12/2013 Company Name City , State Demonstrated advanced product knowledge with AT&T products. Open and manage trouble ticket system for all issues. Patient, courteous and friendly with customers at all times.. Abide by and supported management directives. EHR Application Analyst 10/2011 to 03/2012 Company Name City , State Worked closely with the medical staff to assure Epic access. Supported End users locally and remotely with technical issue. Worked with the Epic go-live team and staff to implement Epic. Troubleshoot any issues that arise, assured all interfaces work. Computer Analyst 02/2009 to 12/2011 Company Name City , State Provided primary technical support to over 5,000 staff. Trained employees and updated new training documentation. Setup new accounts for the doctors and employees. Strong clinical back ground using Electronic Medical Records Computer Asst/Functional Adm. 06/2001 to 03/2007 Company Name City , State Resolved computer desktop and laptops issues. Knowledge and skills using Remedy and FootPrints. Led the team morning meeting to update IT management team. Recommended new software to management as needed. Education Bachelor of Science : Computer Information Systems Telecommunication Systems Support 2008 Tulane University City , State , USA Associate of Science : Computer Network Engineering 2002 Delgado Community College City , State , USA Military United States Navy (Veteran) Honorable Discharge Technical Skills System Software: Adobe Dreamweaver, Skills monitoring daily production runs, for technical support, (i.e., disc backups, database verifications, statistics reports. Performed complexity installation and maintenance of software. Skills in Electronic Medical Records, Adobe Flash, Help Desk software, HTML, lIBM Mainframes, Access, Excel, Microsoft Office, Microsoft Operating Systems, PowerPoint, Word. Network Support: Installed and provided day-to-day end user support of local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems. Researched, tests and document network (LAN/WAN/Enterprise) operating system, application software products, and peripheral hardware. Installs software and hardware in order to manage, monitor and support extensive computer network. Assisted in monitoring performance and efficiency of an enterprise network, understand protocols TCP/IP. Active Directory. Database: Epic and IBM Database programming skills, documentation, HTML Website Design, trained professional and users on the system, document programming efforts, Maintenance utilities, performed system programming support to run jobs and troubleshoot issues. storage area networks skills, Communication Skills: Excellent verbal and written communication skills with emphasis in customer support, including experience handling difficult customers and conflict resolution. Excellent interpersonal skills and the ability to work collaboratively in team environment. Capable of seeing and managing project through from start to finish. problem-solving skills. Certification: Candidate Project Management Professional (PMP) ",AGRICULTURE 96," FITNESS INSTRUCTOR Summary I am found to be affable, responsible and enthusiastic, with an impeccable ability to learn new tasks quickly, while growing customer relationships and maintaining constant satisfaction. I represent any establishment with a congenial, professional demeanor at all times, with a contagious smile glued to my face. I have had experience in customer service now, for a little over two years. I am at the prime of my life where every learning experience I encounter is not only a blessing, but an honor to say the least. I am a highly driven individual who strives for the best in all that I do. I am a people-person and can form relationships with nearly everyone I come into contact with. I am a valuable asset to any team that wishes to obtain only the finest, and most organic individuals. I am trustworthy, honest, and as hardworking as they come. Challenges are passed along my way because it is known that I will find the best and most effective ways in solving them.  Skills Leadership  Proficient in writing  Excellent communicator  Avid listener  Expert Multi-tasker  Mutual mediator  Problem-Solver  Accomplishments Am a co-founder in the formation of a fitness app.  Dual enrolled in college while a junior in high school and graduated with over 38 applicable and accredited college credits.  Represented my community in California as the year's reigning pageant princess, with countless hours of community service. Conducted a women's study with over 40 individuals with ages ranging from 18-50. Underwent heart surgery at the age of 15, and overcame the various physical set backs that hindered me for so long.  Experience 05/2017 to Current Fitness Instructor Company Name － City , State As a fresh faced fitness instructor, I am new to the game. I have a deep love for health and wellness and after weeks of training alongside strong, qualified women. I was chosen to lead men and women alike in the teaching of various fitness workouts including: barre, strength training, and HIIT. I resume my position when I return to school in the fall. Within this position I must display immense responsibility, mindfullness, and compassion to all that step into my studio.  03/2017 Sub Maker Company Name － City , State Here at Jersey Mike's, I learned how to deal with intense, fast-paced food service. Showing not only speed but quality and efficiency. With a constant flow of customers going in and out, it is not only important to be quick thinking, but also being attentive to detail and customer satisfaction. I worked register, as well as a sub ""dresser"" and handled various situations. I had a smile painted on my face, and truly made my customers' experience at Jersey Mike's a great one. I aim for excellence in all that I do, and when I do something I want it done right the first time around.  07/2015 to 07/2016 Sales Associate Company Name － City , State Specialized in sales of Alex and Ani jewelry, Brighton jewelry and Pandora jewelry.Worked as a sales representative, greeter, and cashiered at the register. Provided excellent customer service. 06/2014 to 06/2015 Sterilization Technician Company Name － City , State Answered telephones and give appropriate information to callers. Greeted visitors and handled their inquiries or directed them to appropriate persons according to their needs. Order and dispense supplies. Sterilize tools for usage. Education and Training 2018 Bachelor of Arts : Human Resources and International Business Law Liberty University － City , State , U.S.A. I arrived here at LU in the Fall of 2017, pursuing a degree in one of the most rigorous majors in the school of business. I aim to learn the ins and outs of every corporation I work for one day as an HR Director. And have particular interests in companies involving health and wellness.  2016 Associate of Arts : Liberal Arts College of the Canyons Valencia － State , United States Liberal Arts I have attended my community college since I was a junior in high school. By participating in dual enrollment I was able to finish up my Associate's Degree just one year after graduating high school. Academy of the Canyons Valencia , California , United States Here at AOC I was able to be both a high school student and college student simultaneously by being enrolled at what is referred to as, a middle college. I stayed at Academy of the Canyons for my 2013-2014 academic year. 2015 Valencia High School － City , State , United States I started at Valencia High School my freshman year, transferred out to Academy of the Canyons my junior year, and returned back to Valencia to graduate with my original class in 2015. Activities and Honors I was a member of the Phi Theta Kappa Honor's Society at my previous institution. And since coming to Lynchburg I have joined the SHRM club, for Human Resources majors.  I recently have signed up to working with the community's Humane Society and becoming more actively  involved in their services their. One of my most prized projects I am working on at the moment is the formation of a fitness app. I am a cofounder for this app and many more to come and expect a launch date some time in the Fall.  ",FITNESS 97," BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years of experience in Business Operations and a Master Degree in International Commerce and Policy with the ability to execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, and Strong Executive Communication Skills across all organizational levels.  Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable  Detail-oriented Process development Business recovery and sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City , State Business Development Associate 11/2015 to Current Identifying trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. Locating or proposing potential business deals by contacting potential partners; discovering and exploring opportunities. Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. Credited for playing key role in generating over $200,000 per year in revenues. Surpassed annual quota by 110%. Identified $125000 in revenue opportunities by collaborating with distribution partners. Company Name City , State Trade Agreements Negotioations and Compliance Intern 03/2014 to 08/2014 Support Enforcement and Compliance senior staff on U.S.Trade Policy Development and implementation of Trade Agreements by helping to ensure that foreign governments comply with their obligations under the agreements to which the United States is party. Provide support to leadership on policy and negotiation analysis for key trade agreements as well as work with all global market regional offices to develop new initiatives to increase role of minorities in global commerce as well as strengthening governmental institutions to have sustainable economic and social growth in developing countries. Served as a representative of International Trade Administration at North America Steel Committee. Responded to citizens' complaints and requests for information and services. Cultivated close working relationships with other municipalities and governmental agencies. Company Name City , State Associate 05/2010 to 10/2015 Authoritatively recruited and directed more than 40 staff members. Held responsibility for all hotel operations, including customer service, sales, housekeeping, financial accountability and regulatory compliance. Served as crucial participant in executing annual quality audit. Personally, ensured activity of Key Control Program. Comprehensively studied, reviewed and verified all financial documentation. Ensured that goals are being translated to the team as they relate to guest tracking and productivity. Created and nurtured a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. Secured $35000 in room sales for the 2015 fiscal year. Gathered and analyzed data for studies and reports and made recommendations based on findings. Drafted and edited written materials including agendas for the senior managements. Company Name City , State Sales Leader 02/2007 to 01/2010 Served as knowledge resource for store management regarding team-building, financial management and business development activities & objectives. Diligently practiced stringent Quality Assurance and ensured adherence to highest standards. Produced comprehensive strategic profitability- enhancement plans for territory stores. Identified issues, analyzed findings, and formulated appropriate strategies to increase profitability of multiple stores. Task included oversight and evaluation of Financial forecast reports. Built relationships with customers and the community to establish long-term business growth. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Promptly resolved all customer requests, questions and complaints. Contacted customers by phone and email in response to inquiries. Trained all incoming sales team members. Approved all sales staff budget expenditures. Planned and directed staff training and performance evaluations. Developed a comprehensive training program for new sales associates. Developed quarterly and annual sales department budgets. Education Master of Arts : International Commerce and Policy 2014 George Mason School of Public Policy , City , State International Commerce and Policy International Commerce and Policy Semester or Credit Hours: 42 Credit Hours Master of Arts 2013 Oxford University - Mansfield College Oxford Study Abroad Semester or Credit Hours: 3 Credit Hours Bachelor of Arts : Government and International Politics 2012 George Mason University , City , State Government and International Politics Government and International Studies Semester or Credit Hours: 60 Credit Hours Associate of Arts : Liberal Arts 2010 Northern Virginia Community College , City , State Liberal Arts Liberal Arts Semester or Credit Hours: 60 Credit Hours ",BUSINESS-DEVELOPMENT 98," ACCOUNTANT II Professional Summary   Highly analytical, results-driven tax accounting specialist who works quickly and accurately under tight deadlines. Extensive knowledge of [Software program] . Skills Account reconciliation specialist Advanced bookkeeping skills Self-motivated professional Budget analysis Strong communication skills Superior attention to detail MS Office Suite Work History Accountant II , 09/2013 to Current Company Name – City , State Individually responsible for creating Standard Operating Procedure manual for Accounting department which is currently being used by the employees, new hires, executives and internal as well as external auditors. Solely responsible for creating and maintaining a monthly Statistical report that is generated through various banking transaction types, such as deposits, withdrawals, payments, different types of loans booked, transfers and the factors affecting membership at the Credit Union. I also analyze the report, looking for possible errors, researching the solution to the errors, correcting the errors and preparing the final report which is reviewed and utilized by the Board Members, the CEO and other senior staff members to make executive decisions. Responsible for reconciling and monitoring complex General Ledger transactions affecting assigned accounts, researching the differences and communicating outstanding items to appropriate personnel. Responsible for ensuring expenses are coded to appropriate General Ledger accounts and that payments are submitted to vendors in a timely manner. Responsible for developing and establishing procedures to ensure adequate controls for accounting functions are met. Responsible for maintaining Troubled Debt Restructured (TDRs) files for auto loan, credit card loan and mortgage loan accounts and for making necessary journal entries to record the recoveries in the books. Responsible for recurring journal entries. Responsible for maintaining accounting records and reports to ensure compliance using current GAAP principals and company policies. Human Resources and Compliance Assistant , 09/2011 to 08/2013 Company Name – City , State Assisted HR Generalist in structuring and implementing new procedures and policies for benefits, incentives and new hires. Maintained HR files and personnel files for 110 employees. Assisted HR Generalist in new hire orientation. Processed payroll for 110 employees in bi-weekly basis and prepared monthly, quarterly and yearly payroll report. Updated Compliance programs on regular basis. Maintained, assigned and tracked progress of completed course work for approximately 110 employees and 6 executives using the Better Value and Service (BVS) Learning Management System. Worked with Human Resource Specialist, Training Manager and department managers to ensure staff needs are met in line with compliance department's strategic goals and federal regulatory requirements. General administrative support to the Compliance/Training Manager to include gathering statistical data and the filing of various required regulatory reports. Track, record, and audit member accounts for money laundering or other suspicious account activities through use of Verafin automated anti-money laundering software. Accounting Assistant , 10/2010 to 08/2013 Company Name – City , State Responsible for entering approved bills into accounting system and processing checks, Automated Clearing House (ACH) and Electronic Funds Transfer (EFT) to make payments. Responsible for maintaining vendors' and accounts payable records including 1099's and W-9's. Responsible for preparing weekly reimbursement vouchers for business expenses and in charge of Corporate Visa Accounts for managers, executives and board members. Responsible for processing Share Drafts and Daily Balancing of ending cash totals for all the branches. Provided back up support to all the accountant positions and assisted with accounting department projects as needed. Education Bachelor of Science : Accounting Business Administration , 5 2011 University of Maryland University College, Shady Grove Center - Accounting Business Administration Associate of Arts : Business Management , 5 2009 Montgomery College - Business Management Affiliations Volunteered at the Cherry Blossom Festival 2012 - 2013 Association of Government Accounting (AGA) Scholarship Recipient 2010 Student Council Member, Universities at Shady grove 2009 - 2011 Skills Accounting, accountant, Accounting Software, accounts payable, administrative support, banking, benefits, bi, Credit, Electronic Funds Transfer, filing, General Ledger, Human Resource, HR, MS Access, MS Excel, money, MS Power Point, MS Word, payroll, Peachtree, personnel, policies, progress, QuickBooks, reconciling, researching, Sage, strategic ",ACCOUNTANT 99," CONSULTANT Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] .Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.high level of client interaction utilizing my extensive knowledge and experience in the retirement and compensation fields. Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, AccomplishedHighly qualified, detail-oriented and hardworking [Job Title] with more than [Number] years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, website design (HTML), CMS and hosting, networking issues and social media. Highlights Cost Benefit Analysis (CBAs) Account reconciliations Organized Unsurpassed work ethic Results-oriented skills Productivity improvement Microsoft Office Suite expert Work flow planning Detail-oriented Superb time management Experience Consultant January 1997 to August 2015 Company Name - City , State Planned, designed and implemented retirement and compensation programs of varying size and scope. Provided technical and consulting services on qualified and non-qualified retirement, compensation and incentive plan issues to clients and other consultants. Prepared plan documents, amendments, summary plan descriptions and employee meeting materials for retirement, incentive and compensation programs. Implemented policies and procedures to administer executive compensation programs. Designed multiple costing, accounting and tax models to assist clients with selection of program alternatives. Performed various market analyses for clients to determine competitiveness to market in the areas of compensation and benefits. Primary Administrative Consultant January 1995 to January 1997 Company Name - City , State Administered multiple clients' defined contribution retirement plans. Prepared and filed IRS Form 5500 series reporting Prepared all required plan compliance testing including ADP/ACP testing, top heavy testing, annual additions testing, minimum coverage testing and other required discrimination testing. Implemented systems to automate multiple job functions. Consistently exceeded target fee realization ratios on all client relationships. Treasury Analyst January 1993 to January 1995 Company Name - City , State Designed and maintained cash collection and disbursement systems. Managed short-term cash/debt balances and daily bank relationships. Managed execution of wire transfers and foreign exchange transactions. Prepared financial reports and developed spreadsheets and programs for financial modeling and forecasting. Provided information systems support to treasury department. Pension Analyst January 1992 to January 1993 Company Name - City , State Assisted with the selection and review of plan trustees, investment managers, record keepers and actuaries. Monitored performance and activity of company's domestic defined benefit and defined contribution pension plans. Acted as liaison between plan trustee, record keeper, actuary and internal benefits department. Responded to participant questions on plan investments Completed annual reporting with Internal Revenue Service, Department of Labor, Securities Exchange Commission and Pension Benefit Guarantee Corporation. Prepared annual board reports on global pension plan performance. Intern January 1991 to January 1992 Company Name - City , State Reconciled trust bank statements to record keeper accounts. Monitored performance of retirement plan investment managers. Prepared and maintained quarterly investment performance reports. Allocated insurance claims to plant locations. Education Master of Business Administration : Administration , 1995 University of Toledo - City , State GPA: GPA: 3.4 Bachelor of Business Administration : Finance , 1991 University of Toledo - City , State GPA: GPA: 3.2 Dean's List Select One : 1987 St. Ursula Academy - City , State GPA: GPA: 3.7 Graduated with highest honors and in top 10% of class *National Honor Society Skills accounting, ADP, automate, benefits, consulting, costing, Crystal Report, client, clients, financial modeling, financial reports, forecasting, foreign exchange, Novell GroupWise 5.5, information systems, insurance, Microsoft Internet Explorer, investments, market, materials, Microsoft Access 2000, Microsoft Excel 2000, Exchange, Microsoft Outlook Express, Microsoft PowerPoint 2000, Windows 95, Windows NT, Microsoft Word 2000, Netscape Navigator, Operating Systems, policies, reporting, Securities, spreadsheets, tax, treasury, Writer ",CONSULTANT 100," DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized and talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching and exceeding sales targets.  Skilled in building relationships, negotiating and closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel. *CRM Software: Sugar and Sales Logix. *Accomplished in relationship building and selling. Experience Director, Compounding Sales Specialist July 1997 to March 2015 Company Name － City , State Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Exceed sales goals. Monitor customers preferences to determine focus of sales efforts. Numerous sales awards for most new accounts signed monthly and most dollars in revenue. Plan sales events. Present PowerPoint presentations at events for professionals and the public. Train new sales representatives on all aspects of compounding. Respond to all customers inquires in a timely manner. Maintain friendly and professional customer interactions. Healthcare Services Supervisor April 1996 to June 1997 Company Name － City , State Build and design nursing division. Recruit and hire all professionals. Verify all credentials and background checks. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base. Answer all clients' and employees' questions and concerns regarding services, availability and pricing. Branch Manager June 1994 to March 1996 Company Name － City , State Manage all activities at the local branch, delegating duties as necessary. Make cold calls and appointments to local hospitals, nursing homes and doctors' offices to introduce service to build client base Increase client base to increase revenue. Increase recruitment of professionals. Verify all credentials and background checks on professionals. Increase client orders and staff open positions with appropriate skilled professionals. Resolve problems in a timely manner. Staffing Coordinator August 1983 to June 1994 Company Name － City , State Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits. Develop, administer and evaluate applicant tests. Verify all credentials, references and background checks on staffing employees. Identify staff vacancies and recruit, interview and select applicants. Front End Manager/Cashier June 1981 to July 1983 Company Name － City , State Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training. Compute and record totals of transactions. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Assist with duties in other areas of the store. L.P.N. Staff Nurse & PRN Charge Nurse June 1978 to May 1981 Company Name － City , State Assist other nursing units as needed, such as, ICU, CCU and ER. Provide basic patient care or treatments. Administer prescribed medications or start intravenous fluids, noting times and amounts on patients' charts. Observe patients, charting and reporting changes in patients' conditions, such as adverse reactions to medication or treatment, and taking any necessary action. Work as part of a healthcare team to assess patient needs, plan and modify care, and implement interventions. Supervise other L.P.N.'s, nurses' aides or assistants. Answer patients' calls and determine how to assist them. Receptionist January 1971 to February 1975 Company Name － City , State Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Answer telephones and direct calls to appropriate staff. Complete insurance or other claim forms. Interview patients to complete documents, case histories, or forms, such as intake or insurance forms. Compile and record medical charts, reports, or correspondence, using typewriter. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records. Receive and route messages or documents, such as laboratory results, to appropriate staff. Education High School Diploma : May 1971 GRIFFITHVILLE HIGH SCHOOL － City , State Physical Education/Math , May 1977 HARDING COLLEGE － City , State Physical Education/Math BAPTIST SCHOOL OF NURSING － City , State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter ",HEALTHCARE 101," KITCHEN UTILITY WORKER/EVENING WEEKEND CHEF Professional Summary Fast-learning recent CNA graduate , fast-paced, enthusiastic about working in a hospital , adult family home, and/or retirement home. I have 4+ years experience taking care of mentally ill, dementia, Alzheimer, schizophrenic, hospice and end of life care patients. I focus a lot on patient care and needs to make sure my client is comfortable at all times. Licenses Fundamentals of Caregiving First Aid and CPR Dementia Training Mental health Training Nurse delegations CNA License Skill Highlights Understands mobility assistance needs Charting expertise Understands medical procedures Trained in grooming and bathing assistance Documentation procedures expert Trained in catheter change and preparation Quick problem solver Patient positioning understanding Chart preparation/filing aptness Body mechanics competency Alphabetical/numerical filing mastery Adept in oxygen machine maintenance Feeding assistance specialist Enthusiastic caregiver General housekeeping ability Professional Experience April 2012 to January 2013 Company Name City , State Kitchen Utility Worker/Evening weekend chef Planned, prepared and served meals and snacks according to prescribed diets. Maintained a clean, orderly and well-stocked environment.Participated in the maintenance of safe conditions within the facility and other related areas.Promoted personal and co-worker safety. January 2013 to April 2013 Company Name City , State Caregiver/PCA Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Collected urine and fecal samples. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets.Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement. Promoted personal and co-worker safety. April 2013 to Current Company Name City , State Caregiver Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the facility and other related areas. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Kept facility stocked with necessary supplies, equipment and instruments. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Positioned residents for comfort and to prevent skin pressure problems. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Cleaned and organized patients' living quarters. Provided transportation, assistance and companionship to clients. Planned, prepared and served meals and snacks according to prescribed diets. Assisted with adequate nutrition and fluid intake. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Collected urine and fecal samples. Completed and submitted clinical documentation in accordance with agency guidelines. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. April 2014 to August 2014 Company Name City , State Attendant Counselor I work with Developmentally Disabled Adults with all ADL's and activities. Preparing meals and cleaning, and assisting with all personal care. Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Assisted with ADLs. April 2015 to October 2015 Company Name City , State Med Tech Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment.Provided patients and families with emotional support.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Tended to patients with chronic illnesses.Assisted with adequate nutrition and fluid intake.Collected urine and fecal samples.Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. October 2015 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Kept facility stocked with necessary supplies, equipment and instruments.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Assisted with ADLs.Provided patients and families with emotional support.Comforted patients and provided them with reassurance and encouragement.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment. Education and Training 2012 Orting High School City , State High School Diploma Skills Patient-focused care Compassionate and trustworthy caregiver Detail-oriented Effectively interacts with patients and families. Hospice care provider Preparation of healthy meals and snacks Catheter preparation and change Charting and record keeping ",CHEF 102," GLOBAL FINANCE ACCOUNTANT Summary Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with strong work ethics, who is results driven, detail oriented, and well organized with a fervent desire to learn and be part of a professional team which offers continued opportunities for professional and personal growth. Skills Excellent people and self-management techniques, Excellent Client or Business partner relations, Excellent Written and Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge of Financial Management and human resource, SOX compliant procedures and ISO900. Experience Global Finance Accountant Oct 2016 to Current Company Name － City , State Process and Analyze invoices and expense reports to ensure appropriate approvals in accordance with CGE Expenditure Authorization Guidelines. Ensures accuracy of tax calculations for all invoice payments and accrues additional tax expense and payable during the posting process. Communicate with business partners and external vendors on invoice inquiries and other expense related activities. Apply company, cost center, general ledger (GL), and other required coding for financial information system entries to ensure accuracy of posting entries and accrual reporting. Compile and prepare standard reports for review by other associates and managers in accordance with accounting standards and company policies. Create, prepare and distribute weekly proposals to the team. Researched discrepancies and updated accounts with accurate information. Resolved reconciliation discrepancies in a timely manner. Ensure that company financial systems are robust, compliant and support current activities and future growth. Reconciled all Balance Sheet accounts monthly. Review the Financial Statements monthly to ensure accuracy. Managed company policies regarding capital requirements, debt, taxation, equity, disposals and acquisitions, as appropriate. Established a high level of credibility and manage strong working relationships with external parties including vendors and advisors prepare for financial audit and coordinate the audit process. collect and analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations and maintain solutions to business and financial problems. Financial Analyst / Accounts Payable Jul 2013 to Jan 2016 Company Name － City , State Process external invoices in R11/ R12 (Oracle) for multiple entities, domestic and foreign, within established service level commitments. Ensure processing of payments of invoices, refunds and expenses is in compliance with established key controls. Provide strong customer service, support and demonstrate initiative in preventing invoice issues. Research, and resolve invoice and payment issues with external vendors. Assist in documentation and implementation of a global Accounts Payable function. Train internal and external customers/ new employees on policy and procedures. Provide assistance, support and develop strong communications for the internal/ external business units Assist management with projects as necessary for the Finance organization. Communicated with various partners, including Corporate and Regional FP&A and counterparts and Finance Business Partners. Assist with internal and external SOX audits. Handled reconciliation of monthly statements Complete and review of account reconciliations.as a part of month end closing procedure. Responsible for the day- to-day general ledger accounting and financial reporting and analysis for assigned functional areas. Research and resolve Business Units inquiries for assigned functional areas. Provide financial tracking and maintenance support to Project Managers. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating planning. Built strong knowledge of Visa's business through constant communication with the Business units from several different regions. Ensured financial data accuracy, integrity and consistency of information as well as organized documentation of results and data sources used. Support production of monthly reports including performing accurate variance analysis and outlining contributing factors. Financial Operations Analyst Jun 2011 to Jun 2013 Company Name － City , State Team player responsible for processing over 385,000 invoices annually. Handled reconciliation of monthly statements. Documented completion and review of account reconciliations.as a part of month end closing procedure. Audited merchandise invoices against internal purchase orders per SOX compliance. Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner. Reviewed vendor processes and transactions to ensure they are being performed accurately. Participated in SOX complaint projects. Processed and maintained accounting records for business units/sub-regional offices to ensure a high quality of accounting accuracy, timeliness of reporting and compliance to corporate policies per GAAP and SOX requirements. Handled and disputed chargebacks. Maintained lists of accounts receivable and payable. Updated vendor files and file numbers. Print and distributed monthly financial reports. Partnered and collaborated with Business Units from several regions to help deliver on various objectives including fiscal year annual operating plan. Utilized business understanding to perform financial and statistical. Documented completion and review of account reconciliations. AP Manager / Accountant Company Name － City , State I 1/16-10/16. Partner with Controller to monitor weekly cash flow and prioritize payables. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses. Lead integration and plan for all post-acquisition functions as it relates to accounts payable. Accountable for the ongoing analysis of process constraints, target costing projects, margin analysis, and tracing costs back to underlying activities. Coordinate and manage all payables-related audit requests. Uphold SOX and internal control standards by documenting and maintaining standard operating procedures. Manage accounting functions including maintenance of general ledger, accounts payable, accounts receivable, and project accounting; ensures accuracy and timeliness. Manages monthly closing of financial records and posting of month end information; ensures accuracy of financial statements. Survey operations to ascertain accounting needs and recommend, develop, and maintain solutions to business and financial problem. Acts as a liaison between the company, government and external accountants to meet information needs and to ensure that proper information is maintained for historical purposes. Selects and hire employees for the Accounting/ Finance team. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines. Prepares and recommends operating and personnel budgets for approval. Reconcile central travel account statements in the IExpense application. Audit card program reconciliations; ghost purchasing card reconciliations; and auditing expense report violations in the IExpense applications. Provide knowledge of policies and procedures, supporting cardholders and general employee based on. Travel and Entertainment related items and Purchasing Card related items. Education and Training M.B.A , Accounting 12/2016 Accounting Volunteer San Antonio Food Bank 6/17- Current Austin Humane Society Skills account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written ",FINANCE 103," SPECIAL EVENTS COORDINATOR Summary Marketing and public relations professional with over five years' experience in campaign management, strategic media communications, social media management and event planning, seeking position as Marketing Coordinator with milk + honey. Excellent verbal and written communication skills Sound knowledge of marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative and energetic Social media savvy Highlights Excellent verbal and written communication skills Sound knowledge of marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized and launched the [Campaign name] marketing campaign, which led to a [Number]% increase in sales. Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts. Ran communications and public relations efforts on [Number] [Project type] projects with budgets totaling $[Amount]. Served as [Products] product line expert. Experience Special Events Coordinator June 2014 to Current Company Name - City , State Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups. Cultivated positive relationships with the community through public relations campaigns. Estimated project costs and monitored budgets.Developed corporate communications strategies and programs, including project timelines. Managed official company page on Facebook to facilitate interaction with supporters. Coordinated monthly and quarterly marketing and community events, such as [Example]. Administrative Assistant August 2012 to June 2014 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Evaluated and managed new strategic business opportunities. Planned and organized corporate media and other special events. Established long-range objectives and developed innovative strategies to help achieve them. Planned and negotiated media buys, including TV, radio, print and digital. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows.Established long-range objectives and developed innovative strategies to help achieve them. Estimated project costs and monitored budgets. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Public Relations Intern March 2012 to July 2012 Company Name - City , State Researched, negotiated, implemented and tracked advertising and public relations activities. Wrote and developed media kits for [Initiative name] and [Project name]. Evaluated and managed new strategic business opportunities. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Social Media Intern May 2011 to September 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Conceptualized and wrote project briefs to jump start the work of outside vendors and internal stakeholders. Marketing and Public Relations Intern September 2010 to May 2011 Company Name - City , State Created an official company page on Facebook to facilitate interaction with customers. Managed both inbound and outbound marketingcampaigns to generate new business and to support partner and sales teams. Wrote newsletter marketing copy and presentation materials for special projects. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Education Bachelor of Science : Business Marketing Montana State University - City , State Member of [Club Name] ClubCoursework in [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development and scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading to Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube and Instagram) ",PUBLIC-RELATIONS 104," AVIATION SAFETY ASSISTANT Career Overview Receive Telephone Calls, Give Routine And Non-Routine Information, Answer Questions And Direct Calls And Visitors To Appropriate Person Or Office. Receive And Control Internal/External Correspondence For Congress And Commissioners As Well As Suspense Items, Routing Materials Directly To The Appropriate Person Or Office For Action. Prepare And Type A Variety Of Correspondence, Reports, Forms, Requisitions, Requests For Personnel Actions And Legal Documents Using Personal Computer. Reviewing For Grammar And Syntax According To Established Policies Prior To Routing Final Copies For Signature. Determine Deadlines And Offer Suggestions Concerning Actions To Be Taken. Organize And Maintain Official Files, Records, Manuals, Handbooks, And Other Data, Both Manual And Electronic. Maintain Supervisor's Calendar; Schedule Appointments And Meetings/Conferences, Prepare Notes Regarding Topics To Be Discussed. Make Travel Arrangements And Prepare Travel Vouchers. Serves As Purchase Card Holder For Business Unit, Responsible For Procuring Supplies And Materials, Balancing And Reconciling Credit Card Statements And Invoices To Ensure Accuracy. Collecting, Retrieving And Consolidating Responses From Program Managers To Be Used For Reporting. Documenting And Tracking Commitments On Behalf Of Program Managers And Business Units To Ensure The Deadlines/Time Frames Are Met. Timekeeper For Employees Under The Supervision Of Director. Utilizes Office Automation Software Such As Word Processing, Database Management, Electronic Spreadsheet And Other Applications. Recommends And Implements Changes In Clerical And Administrative Policies And Procedures Of The Office, Along With Providing Accurate And Timely Advice Regarding Administrative Processes And Efficiencies. A Whole. Applies A Comprehensive Body Of Human Resources Rules, Procedures, And Technical Methods Necessary To Support Staffing Functions. Applies Appointing Authority Criteria, Qualification Standards, And Employment Regulations And Procedures To Assist Specialists And Managers In Recruiting And Selecting Applicants For Employment. Initiates Tentative And Firm Job Offers To Selected Applicants, Explaining Federal Employment Benefits To Applicants, Obtaining Transfer Data On Applicants Currently In The Federal Service, And Mentors Them Throughout The Hiring Process. Program Specialist For The On-Boarding Processes Of New Hires, From Acceptance Letters, On-Boarding Paperwork, Issuing The Oath Of Office, Assisting With Collection And Processing Of All New Hire Documentation. Alternate Program Specialist For All Training, Agency-Wide, Staffing, Time Keeping And Benefits. Compiling The Weekly Activity And Gains And Losses Reports. Completed Certificate Courses At The Graduate School For Federal Human Resources Overview, Position Classification, Staffing And Employee/Labor Relations. Served As Records Management Custodian For All Of Human Resources. 03/2011-03/25/11-Answering Phones, Scheduling Appointments And Maintaining Calendars For Multiple Directors, Ordering Supplies, Arranging And Facilitating Staff Meetings With Component Heads And Directors, Taking The Minutes, Maintaining Files And Records Management Systems, Compiling/Merging Organizational Charts And Phone Rosters For Emergency Recall Systems, Arranging Travel For Staff Using Government-Authorized Systems, Time And Attendance Keeping, Drafting And Editing Inter- And Outer-Office Correspondence, Tracking Suspense Items For Response Or Completion, Working With Budget And Finance Personnel On Funding And Tracking Of Funding For Spend Plans Each Fiscal Quarter, Event Coordination And Planning For The Front Office, Project Management, Greeting Visitors, Distributing Mail, Drafting/Editing Operating Instructions And Memos According To Standardized DoD Templates, And Other Duties Assigned. Sorts And Distributes Mail; Answers Phones For Inspector General And Executive Staff; Greets And Announces Visitors For Executive Staff; Performs Time Keeping Duties For Front Office/Inspector General; Maintains And Orders Supplies For The Executive Staff/Inspector General; Updates Contact Lists For The Inspector General's Staff And The Treasury Executives; Manages Calendars For The Executive Staff And Schedules Meetings And Appointments; Hosts Teleconferences And Internet Meetings For Directors And Executives; Prepares The Weekly Report To Treasury; Reviews, Controls, Edits And Maintains Correspondence System For Suspense Items/Congressional Correspondence, Updates And Reports; Reconciles Purchase Order Requests And Invoices For The Director Of Finance/Accountability; Takes Minutes For The Senior Staff Meetings And Directors' Meetings Via WebEx; Prepares Various Forms Of Internal And External Correspondence For The Inspector General's Approval And Signature; Posts Assignments To The SharePoint Website For Review By The Chief Of Operations; Enters, Tracks And Retrieves Data In Various Electronic Databases; Handles Travel Arrangements For The Inspector General And His Special Advisor, The Associate Inspector General For Mission Support And Myself, As Needed In GovTrip; Attends Meetings As Delegated By Management To Represent TIGTA; Serves As A Resource Person For Other Administrative Staff, Training On Various Systems And Projects, As Needed; Aids With The On-Boarding Process For New Executives And New Hires, Teaching Various Procedures And Systems Training/Overview; Editing, Reviewing, Gathering And Compiling Information For The Ig's Review; Using Own Judgment On Various Projects To Determine The Best Course Of Action Or Areas Of Concern; Able To Work Independently And Utilize Available Resources As Needed For Support Or Guidance. Receiving Calls And Visitors, Determining The Nature Of Business, Giving Routine And Non-Routine Information, Answering Questions In Accordance With Service Policies And Operations Or Directs Callers And Visitors To Appropriate Person Or Office. Sorting And Distributing Mail And Suspense Items, Routing Them Directly To The Appropriate Person Or Office For Action, Following Up On Outstanding Controls And Assembling Background Information Before Routing Mail To The Supervisor. Preparing Correspondence, Reports, Requisitions, Requests For Personnel Actions And Legal Documents Using An Electronic Typewriter, Word Processor, Or Pc. Reviewing Outgoing Correspondence For Proper Format, Conformance With Procedural Instructions, Grammar, Punctuation, Spelling, And Attachments. Organizing And Maintaining Files And Records, Manuals, Handbooks, And Other Related Materials. Keeping Master Files Updated. Maintaining Manager's Calendar, Schedules Appointments, Assembles Background Materials, Prepares Agenda, Coordinates Travel Arrangements. Inputting, Retrieving And Extracting Information Using Electronic Databases. Building Case Files For Revenue Officers. Managing Case Files, As Needed, Per Manager's Discretion. Handling Sensitive And Confidential Information According To Procedures To Ensure Data Security. Participating In Workgroup Training And Meeting Sessions To Document Minutes. Providing Basic Coordination And Pertinent Information On Office Functions To Internal And External Customers. Ordering The Required Tests, Requesting Ad Managing Medical Records While Ensuring Accuracy And Completion According To Policy. Scheduling Appointments For Patients. Greeting Patients, Family Members And Visitors In The Clinical Setting. Requesting And Maintaining Medical Records And Encounter Forms From Both Internal And External Providers. Determining Eligibility For Means Testing And Travel Vouchers Upon Requests Upon Due Date and/or Requests. Transcribing Doctors' Orders For Essential Testing And Return Appointments. Registering Patients For ER Visits, Updating Demographics And Financial Information Using Electronic Databases. Processing Patients For Id Cards And Photos. Compiling Inpatient Daily Census Reports. Creating, Maintaining And Updating Medical Records Using The Terminal Digit Filing System. Processing Requests For Medical Records In Accordance With The Privacy Act And HIPPA Guidelines To Ensure Patient Privacy Protection. Maintaining Daily Contact With Staff, Patients, And Visitors With Exceptional People Skills. Performing Reception Duties Such As Records Keeping And All Clerical Duties Related To Patient Care. Handling Request For Lab, EKG, X-Ray And Other Procedures. Transcribing Doctors' Orders. Coordinating Referrals To Other Specialty Areas. Scheduling Patients Appointments. Answering Incoming Calls From The General Public, As Well As Patients And Family Members Regarding Appointment Changes Directions, Instructions, And Out-Sourcing. Interviewing Patients Regarding Initial Treatment And Eligibility For Treatment. Capturing Patient Demographics And Registering New Patients For Medical Treatment. Reviews Records For Administrative Errors. Ensures All Means Tests Are Completed Prior To Patient Being Seen. Supervisor: Ola McGhee (901-523-8990) Okay To Contact This Supervisor: Yes Professional Experience 08/2014 Aviation Safety Assistant Company Name － City , State Supervisor: Greg Benson (404-474-5700). Salary: 53,221.00 USD Per Year Hours Per Week: 40 Series: 0303 Pay Plan: FG Grade: 07 03/2013 to 07/2014 Administrative Assistant Company Name － City , State Supervisor: Barbara Fiebich (240-613-5324) Salary: 55,622.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 09. 04/2011 to 03/2013 Human Resources/Administrative Assistant Company Name － City , State Supervisor: Patrick Waller (301-222-6000) Salary: 43,431.00 USD Per Year Hours Per Week: 40 Series: 0318/203 Pay Plan: GS Grade: 07 08/2008 to 09/2009 Group Secretary Company Name － City , State Supervisor: Bobbie Graham (901-544-1314). Salary: 34,000.00 USD Per Year. Hours Per Week: 40. Series: 0318 Pay Plan: GS Grade: 05 Education 6 2009 Nursing Business Some College GPA: GPA: 3.0 GPA: 3.0 Of A Maximum 4.0 Credits Earned: 41.0 Semester Hours Nursing Business Human Growth & Development, Anatomy & Physiology I & II, Medical Terminology, Public Speaking, General Psychology I & II, English Composition, And Intro To Computers. 5 1988 Safety Training (1998,2001,2004) Medical Terminology (2004) MS Office (2005) HIPPA Training (2002-Present) Typing 55 Wpm IDRS Training 2008 ICS Windows 2009 Fed-State Training 2009 TCM/Paris 2009 WebTA 2009 WebEx 2010 SharePoint 2010 Management Assistant CPE 2010 SharePoint Training 2011 Visio Training 2011 Federal Human Resources Overview (Graduate School) 2012 Position Classification (Graduate School) 2012 Staffing (Graduate School) 2012 Employee/Labor Relations (Graduate School) 2012 : General Education Office Education Central High － City , State , United States General Education Office Education 12 2012 Nursing Organizational Leadership Some College GPA: GPA: 2.0 GPA: 2.0 Of A Maximum 4.0 Credits Earned: 49 Semester Hours Nursing Organizational Leadership Medical Terminology, Anatomy & Physiology I, Anatomy & Physiology II, Psychology I, II, & III, Nutrition, English Composition, Public Speaking And Psychology. Organizational Theory, Foundations Of Math, English Reading And Analysis, Public Administration And Leadership Development University Of Memphis － City , State , United States Southwest Tennessee Community College － City , State , United States Certifications Time Keeping, Purchase Card Holder, GovTrip, Recommending And Ensuring Cost Effective Use Of Funds For The Operation And Maintenance Of A Travel Program, Travel Card Holder, Records Management, Budgeting Through PCPS And Regis (Formerly Boss) Performing Basic Budget And Accounting Assignments Such As Collecting Financial Data And Performing Reconciliations; Compile And Summarize Data And Prepare Reports, Compiling, Obtaining, And Summarizing Narrative Information And Quantitative Data Using Excel, MS Word And Other Office Software Programs (E.G., Power Point) That Serve As Tools For Accounting And Reporting; Enter, Modify, Retrieve And Delete Information In An Automated Accounting System, Answering Phones, Collecting, Distributing And Preparing Mail, Data Entry For Case Updates (EIR), Preparing Requisitions For Forms And Maintenance. Preparing Training Materials; Providing Technology And Logistics Support; Gathering Of Information For Use In Conducting Analysis Of Policies That Impact Programs; Internal Revenue Service 5000 Ellin Road Lanham, MD 20706 Personal Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Languages Read Spanish Skills Accounting, Basic, Budgeting, Budget, Data Entry, English, Financial, Forms, Funds, Human Resources, HR, Labor Relations, Leadership Development, Logistics, Math, Medical Terminology, Excel, Mail, MS Office, Office, Power Point, Windows, MS Word, Organizational, Personnel, Policies, Psychology, Psychology I, Public Speaking, Reading, Read, Reporting, Safety, Spanish, Staffing, Supervisor, Tax, Answering Phones, Training Materials, Treasury, Typing 55 Wpm, Visio, Written, Composition Additional Information United States 03/2013 - 07/2013 Salary: 55,622.00 USD Per Year Hours Per Week: 40 Series: 0318 Pay Plan: GS Grade: 9 Novice Novice Novice Affiliations: National Honor Society For College Students - Inductee Additional Information: Monetary Award For Performance On The Job 2012 Monetary Award 2008 For Sustained Outstanding Performance On The Job Pin Awarded 2008 For Valuable Suggestion Submitted To Save Money For The Facility Monetary Award For Team Effort And Achievement 2005 ",AVIATION 105," SALES Executive Summary Twenty years of experience in all aspects of sales/marketing management Focused, goal and profit-oriented. Proven track record of sustainable growth in existing market, and development of business in new markets. Effective organizational, communication, technical, leadership, personnel training/development, and public relations skills. Established reputation for professionalism, taking initiative, productivity, and dependability, attention to detail, teamwork and enthusiasm Motivated and results-driven Consistent high sales achiever. Proficient in use of Microsoft Windows/Office XP, (Word, Excel, PowerPoint) and Internet. Professional Experience sales January 2011 to Current Company Name － City , State Responsible for developing relationships with purchasing agents, engineers, and architects. Negotiate and secure sales, developing existing accounts and acquiring new account business. Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing. Branch Manager January 2009 to January 2011 Company Name － City , State Develop leads and maintain a viable network of business contacts and prospective clients to consistently meet assigned sales quotas. Review and analyze policy and procedures with a view toward enhancing sales productivity, efficiency and quality performance. Developed and implemented strategies to improve branch operations, staff competency and productivity. Establish relationships, educate, service, maintain and manage approximately 100 accounts. Trained, motivated, assigned and supervised performance of support staff. Consistently ranked #1 in sales and gross dollar profitability for the company, and ranked in ""top 2%"" for corporate sales performance. Sales Representative January 1997 to January 2009 Company Name － City , State Market, promote and develop outside and counter sales of high-end plumbing, electrical and lighting fixtures to architects, commercial contractors/residential builders in the Charleston Trident area. Setup new client accounts for billing purposes; write and submit orders to manufacturers; coordinate delivery schedules; provide follow-up customer service; and resolve customer billing issues. Assist walk-in customers with their inquiries/selections, including researching special order requests, setting up new accounts and registering customers' sales purchases and payment transactions. Participate (team effort) in merchandising visual displays and maintaining 8,000 sq/ft of showroom (point of sale) spaces for kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain and manage approximately 50-60 accounts. Receive ongoing training in all phases of business operations, including product lines, marketing and sales techniques, showroom merchandising, customer service and distribution support efforts. Contributed in developing sales revenue in excess of $20.4 million for 2006 FY, a 29.4% Consistently ranked #1/#2 in sales and gross dollar profitability for the branch, and ranked in ""top5%"" for corporate sales performance (out of 600+ sales reps, nationwide). Education Bachelor of Science : Business Administration , 1995 The Citadel, The Military College of South Carolina － City , State , US Bachelor of Science: Business Administration - 1995 The Citadel, The Military College of South Carolina, Charleston, South Carolina Presentations Prospect new customers and call on existing client accounts; provide informative presentations on all products; show catalogs; make recommendations; quote and negotiate prices/payment terms; submit proposals; secure purchase order agreements; and initiate additional sales through telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word ",SALES 106," ASSISTANT VICE PRESIDENT Highlights MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT Experience Assistant Vice President February 2013 to Current Company Name － City , State Oversaw the domestic migration of the Post Trade Confirmation function, which included the training and management of a team of 11 in the drafting of our structured rates and credit products in accordance to ISDA Standards and in adherence to Dodd Frank, CFTC, EMIR Liaise with Legal, Credit, and Sales/Trading teams on the negation and execution of MCAs for our high volume and complex clients; Create and review documentation templates for newly created bespoke products while resolving client language disputes/discrepancies Manages various DFX project initiatives intended to implement strategic solutions to standardize client operations, increase efficiency, mitigate operational risk, and satisfy regulatory requirements Represents Barclays on International Swaps and Derivatives Association industry working groups that discuss industry trends and changes Corporate Banking - Global Payments Risk & Control / Project Management Managed a large global in-sourcing project which resulted in a multi-million-dollar cost savings for the firm; project includes facilitating UAT and Regression Testing, New-Hire training, and Post Migration Analysis and Reporting. Screened & Investigated all financial transactions and messages which have potential violations of OFAC Sanctions & AML Regulations Assisted in the rejection/blocking of financial transactions which have been deemed in violation of regulatory and/or internal policy Created Daily MIS Reporting for Senior Management and actively participated in Weekly Management Governance Meetings. Middle Office Analyst May 2006 to February 2013 Company Name － City , State Provided Portfolio Management Support for JPMorgan Credit Executives within the Corporate & Financial Institution Group portfolio Performed analysis on client financial statements and fund prospectus; prepared reports around net asset values, fund performance, and large variance metrics as it related to IB client risk profile. Assisted in the Client Annual Review Process and ensured process was completed in accordance to JPM Internal Risk Policies Monitored client trading activities and outstanding exposure profile; created/resized credit lines as necessary, and reported subsequent trading violations to Credit and Compliance Officers for review Participated in the planning, implementation and testing of system enhancements to the Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) on all financially distressed clients which reduced/mitigated credit risk to JPMorgan Investment Banking - Derivatives Senior Analyst Supervised a team of 5 individuals and acts as the first level of escalation for any settlement and client service related issues Confirmed and Processed pre-settlement exceptions for approximately 7500 cash flows on an annual basis for derivative products Provided operational support and analysis on a large derivative processing exercise enabling the PPB trading desks Risk Weighted Average to decrease by $1billion Executed risk analysis on cash flow breaks through the prioritization of aged outstanding items and the production of subsequent MIS which ensure the firm is in compliance with the SOX Act Investigated settlement breaks and assisted the swaps & rates accounting team in the reconciliation of JPMorgan derivative accounts Resolved all external client inquiries and provides exceptional service in adherence to strict internal SLAs & industry standards. Project Analyst Company Name Developed Business Process Models and Operating Models for the future integrated state of JPMorgan's US Securities Platform Coordinated a dynamic UAT testing plan that manages the execution of thousands of UAT test scripts from the various core operations groups while effectively tracking project benchmarks, milestones, and critical issues Performed gap analysis between heritage JPM and heritage Bear Stearns procedures to eliminate potential gaps in operational procedure reducing the risk of negative client impact post conversion Managed the ""Air Traffic Control"" function for various conversion & integration efforts within the JPMC Fixed Income & Listed Options business Created forecast models and project plans for various Fixed Income Listed Options departmental initiative. Education Licensed Pennsylvania Real Estate Agent / Honors Certificate : April 2013 Temple University Real Estate Institute May 2007 University of Maryland － City B.S : Finance Robert H. Smith School of Business Finance Interests Greater Life Christian Center, Treasurer /Trustee January 2012 - Present *Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 *Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns *Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Additional Information HONORS: National Society of Collegiate Scholars, Deans List, and Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer /Trustee January 2012 - Present Co-Captain of JPMorgan Recruiting Team for University of Maryland College Park August 2007 - February 2012 Manage the End to End recruiting and hiring process at Univ. of MD for both full time analyst and interns Philadelphia Youth Network (PYN), Mentor & Seminar Facilitator (Young Friends of PYN) June 2005 - November 2007 Skills accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT ",BANKING 107," SALES REP Summary Sales Executive offering outstanding sales presentation, communication, closing skills,  and  team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional service oriented environment. Core Accomplishments Founded The Success Group and grew personal sales to $200,000.00 the first year with a steady growth for the next 5 years.  Initiated ""Program"" sales for area Auto Dealerships in Atlanta to purchase imprinted promotional items in mass with each dealership's name with the brand's logo, saving each dealership by quantity purchasing, and increasing our bottom line significantly. Negotiated campaigns in conjunction with radio and print advertising to increase service dept.sales ( Ex: Free teddy bears given for Valentines' Day to the ladies who came in for an oil change.) Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness and donations with their donors. Networked within this organization to gain business with other departments. Experience Sales Rep 05/2017 to 04/1993 Company Name Telemarketed to Presidents and CEO's of successful area companies to use our services, averaging 100 calls a week, 13 appointments per wk resulting in 1 sale per wk. Managed a tickler file to boost sales Conducted on-air interviews with Presidents, CEOs, Physicians, and their clients for testimonials. President 12/1998 to Current Company Name City , State Strengthened company's business by leading implementation of [project] . Promotional Advertising Distributor) Company and Client management expertise including: Business development, promotional sales, interaction with client, supplier, and employees for excellent customer service, marketing communications, budget management for overall operations. Used industry knowledge, listening skills, and creativity to match items for clients needs while staying within their budget. Achieved new business through networking within companies, as well as attending networking events. Partnered with a Non-profit organization increasing our sales to them to over $150,000.00 yearly, helping increase awareness as well as gifts from their donors. Networked within this organization as well as others to gain business with other departments. Associate Producer 04/1993 to 12/1998 Company Name City , State Production company that aired on WSB-TV Project management expertise including: telemarketing, sales, scheduling productions, purchasing air time, managing overall production of segments. Interviewed Presidents and CEO's of companies in the Atlanta Business Arena. Interfaced with the decision makers to quickly determine their needs. Sold and produced 32 segments a year. Negotiated a partnership with WSB-TV to include a segment from Inside America in their Advertising Packages during the Olympics, resulting in increased revenue for WSB, as well as for Inside America. Examples of the caliber of companies we profiles: Emory Healthcare, Kimberly Clark, Alumax, Coca Cola Bottlers of Chattanooga,. 07/1983 to Current Company Name City , State promotional advertising distributor) Set appointments with decision makers, networked within companies to gain more business, reorganized the order process for more efficient customer service and follow up of orders, continued education of the industry by attending trade shows, seminars and studying catalogs. Purchased existing company with revenue of $60K per year and grew it to $1.5 Million in 5 Years. Developed programs for large auto dealer with apparel, mugs, and notepads which garnered monthly repeat business. Designed a program for the Masonry Assoc using caps embroidered  with the Masonry logo and their own company name. This program resulted in Signature Advertising to become the #1 cap seller in the COUNTRY. Won the ""Best of Show"" award at the Homebuilders Association Tradeshow. Recommendations (client)Melinda Gibson Top qualities: Great Results, High Integrity, Creative ""Karen became a trusted vendor to me. I could consistently trust her for quality products, while keeping to my timeline and budget. She truly went the extra mile for me each time we worked together."" April 29, 2010. Education and Training Bachelor of Arts University of Columbus City , State Activities and Honors Member of asi, (Advertising Specialty Institute) *Member of Atlanta Promotional Marketing Association *Member of BNI (Business Networking Institute) *Chairmen for 1st Annual Gardens Alive Summer Soiree & Silent Auction benefitting the Justin Time Foundation for Missing Teens & Young Adults *Elected to the Board of Directors for Pathway East Walk to Emmaus in 2009 *Elected Secretary for the Board of Directors for Pathway East in 2010 *Elected for the Board of Directors for Trafficking in America Task Force 2011 National Winner of Senior Talent at the COG Jubilee in Strings bowed category in 2004, 2005, 2006.  National Runner Up of Senior Talent at COG Jubilee in Piano in 2004. Skills People Skills, New Business Development, Sales, Client Management, Customer Service, Management, Marketing Communications,  Networking, Presentations, Team Player        Customer Testimonial Melinda Gibson(VP with IN Touch Ministries stated:   ""Karen became a trusted vendor to me.  I could consistently trust her for quality products, while keeping to my timeline and budget.She truly went the extra mile for me each time we worked together."" April 29, 2010. Others upon request ",SALES 108," CONSULTANT Executive Profile Marketing Executive offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Desires a high-level position in a professional corporate environment. Skill Highlights Hubspot/SEO Marketo Google Analytics/PPC Wordpress Salesforce.com Project Management Basecamp JIRA MS Project Trello Core Accomplishments Project Management:   Introduced SCRUM to marketing team, resulting in a 15% increase in productivity. Created a metrics-based reporting for marketing and sales teams to track all conversions. Human Resources:   Spearheaded a new-hire program which increased retention. Operations Management:   Initiated geo-local landing page PPC strategy, which resulted in a 35% lift in conversion within a million dollar per month budget. Handled all SEO strategies related to creating successful advertising for new dealer program and growing affiliate channel 44%. Staff Development:   Launched well-received refresher program of professional development courses for all staff. Created a self assessment and rubric for measuring growth. Professional Experience Consultant Jan 2015 to Jan 2016 Company Name - City , State Created new revenue streams via LinkedIn and Meetups. Generated new business through inbound lead generation campaign. Captured local market share with small business clients through a partnership referral program. VP of Marketing Oct 2012 to Jan 2015 Company Name - City , State Spearheaded mega PPC campaign, resulting in a 53% increase in revenue year over year. Generated new business through SEO and PR campaigns. Created new revenue streams through cutting unnecessary expenditures of $89,000. Held accountable for a daily goals of 150 systems, which were often exceeded. Improved customer experience via Website relaunch with mobile and Ecommerce implementation. Forecasted, trend analysis, lifecycle/product marketing, promotions, product testing, affiliate and customer base marketing. Trained sales pods on new product rollouts and provide rebuttals based on product knowledge and competitor intelligence. Director of Marketing Jun 2011 to Sep 2012 Company Name - City , State Generated increased revenue of 45% by acquiring and upselling these clients: Codank Software, Checkpoint Technologies, Security Guard Exchange, Lowes, Mercedes Benz, Toyota, and Bank of America. Developed and directed strategy for launch of new viral campaign based entirely on a shoestring budget and yielded 1,500 participants. Instituted project management to allow clients to manage their campaigns effectively, increasing productivity by 15%. Coordinated corporate events for the Mayor Fox of Charlotte, CBI (non-profit) and other clients. Negotiated client contracts including: terms and conditions, pricing and services including customized, digital strategies to all clients. CEO/Client Success Officer Jul 2006 to May 2011 Company Name - City , State Liaised with all clients to ensure 100% satisfaction including first call resolution (98% FCR). Conducted sales and implemented marketing plans and local PR strategies increasing our impressions by 200%. Designed and implemented digital marketing projects on time and on budget. Ensured monthly rent was paid on time and pursued any delinquent payments in a timely manner. Director of Marketing Jun 2009 to Feb 2010 Company Name - City , State Executed hands-on Interactive-Digital, IT, Analytics, SEO, SEM, SMO, Vendor Relations, Analytics and leverage multi-million dollar budgets. Full redesign/rebrand and Ecomm implementation for Dental, Medical, Veterinary and Special Markets. Developed SEO friendly, Social Media enriched site for Henry Schein. Conducted usability, beta & multivariate testing for new site launch. Interactive Consumer Marketing Manager Nov 2008 to Jun 2009 Company Name - City , State Developed and directed strategy for launch of new Optimum Auto product that became #1 in the market place for the next 11 months after launch. Solely drove online traffic through PPC and SEO resulting in $4 million in Auto sales in only 3 months. Branded Optimum Homes campaign and launched with promotions, blog and multi-media to drive revenue by 60%. Executed hands-on SEO/SEM/PPC/SMO optimization of all large company sites, email campaigns and analytics for newsletters, Press Releases and Ad placement. Education Master's Degree of Arts , English, Business and Multicultural Education Stony Brook University - City , State GPA: GPA: 4.0 English, Business and Multicultural Education GPA: 4.0 Six Sigma Black Belt Certified , Project Management MSI Bachelor's Degree , English Hofstra University - City , State English Languages Fluent in French and Creole, Proficient in Spanish and Russian Interests Golf, volleyball, cooking, and boating. Publications Published: August 2009's Search Engine Strategies Magazine (SES) for article entitled, ""SMS vs. WAP"" *Published: Front Page of June 2009's Search Engine Strategies Magazine (SES) for article entitled, ""What is Web 3.0?"" 2 page article on page 28 *Published: Front Page of May 2009's Search Engine Strategies Magazine (SES) for my article entitled, ""Widget World,"" full page article on page 22 *Business Leader Magazine page 35-Mover and Shakers article bio Additional Information HONORS Deans List, Academic Scholarship, Published Poetry, Nominated by the International Society of Poets for Poet of the Year award for 1999, Invited to read poetry and receive an ""International Poet of Merit"" Award Medallion at the ninth annual International Society of Poets Convention and Symposium in Washington, DC. ACHIEVEMENTS Radio Guest on Business Leader radio; October 2013 Nominated for Charlotte's Leader's Under 40- Class 2, January 2012 WINNER of the Charlotte Triad ""Movers and Shakers Award of 2011,"" presented by Business Leader Magazine. Radio Asked to be a Guest Speaker at Steve Jobs, MACTECH Conference Nov, 2010. VOLUNTEER/CHARITY WORK Assistant Scout Master for Boy Scouts of America, Troop #565, American Heart Association and the Red Cross. Pay It Forward National campaign with MSU, University of Florida and University of Southern Alabama. Mentor to young entrepreneurs through MicroMentor.org- May 2015-current. Skills Adobe, Agile, SCRUM, analytical skills, social media, SEO, SEM, PR, pricing, product marketing, product testing, optimization, promotions, and writing proposals. ",CONSULTANT 109," INTERN Highlights Microsoft Office and Stata programs Experience Intern June 2014 to August 2014 Company Name - City Assisted lawyers in their cases paperwork and legal documents. Transcribed court notes and minutes,. managed schedules. Attended to local courts with lawyers to evaluate legal proceedings. Hoet, Pelaez, Castillo y Linares Law Firm. Intern May 2013 to August 2013 City Organized documentation for legal filings and procedures for lawyers and their cases. Collaborated with. several of the associates by going to local courts and following their assigned cases. May 2015 to August 2015 Company Name - City , State Performed deli servings, event organization, inventory control, and new staff training. Accomplishments Active member of the Latin American Association at Boston University (LatAm) 2015-Present Basic Training of the Israeli Army Sept 2013-Dec 2013 Leadership Camp in Israel Aug 2012 Models of the United Nations 2013 Community Service Experiences 2012-2013. Education Economics and Political Science , 2014 Present Boston University GPA: GPA: 3.3 Economics and Political Science GPA: 3.3 High School Diploma : July 2013 Colegio Moral y Luces - City , Venezuela GPA: GPA: 16.18/20 GPA: 16.18/20 Languages Spanish (Native), English (fluent) and Hebrew (basic) Interests Piano playing Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player Mathematics Olympics: Represented school at National Math Olympics for 5 years Additional Information Music: Piano playing Sports: High School's varsity team player and captain of the soccer team. FRATELSA sport club player Mathematics Olympics: Represented school at National Math Olympics for 5 years Skills basic) Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata ",CHEF 110," HR DIRECTOR Summary Over 20 years experience in recruiting, 15 plus years in Human Resources Executive Management, 5 years of HRIS development and maintenance 4 years working in a Healthcare Enviroment Skills Recruiting FMLA/EEO/FLSA  HRIS Development Benefit Administration Policy Development Web Page Development  Accomplishments Kansas Health Institute -Health Outcomes for the State of Kansas -1999 Memberships and Accolades: Project Management Institute Member, SHRM, Chamber of Commerce, 1999 Friends University President's Honor Roll, 1997 Friends University Dean's Honor Roll, Student Liaison for Friends University Topeka (member of Mother-To-Mother, member of the Topeka Advertising Federation, several production pieces created nominated for ADDY Awards, received recognition for outstanding customer service assistance by the State of Kansas Travel and Tourism Department., ASHHRA, KAHHR, ACM. Additional Information: Leading Change -I have been instrumental in development and implementation of the Adjutant General's Retention Research project, involving survey development and analyzing the results of the surveys to present to the Adjutant General to help retain the qualified talent of the Departments. I have been tasked with working with the Federal Security Manager for the Joint Forces Headquarters in developing policies, procedures and processes to ensure that all current and new State Employees have the appropriate security clearances for the position held per the Federal Government Requirements. While at LMIS, I lead the Job Vacancy Project and was able to produce results in less time and man hours than in years before with staff that were inexperienced in the JVC process and procedures. I have been responsible to develop, plan and implement database programs, for the last three positions I have held. These were designed to cultivate, involve, renew contact, and promote active and potential employees. These databases were used for reporting FTE usage, budget management and turnover reports. While working in the healthcare field, I took the initiative in creating a local website that was used to receive and respond to requests for information and assistance in marketing and promoting the healthcare facility along with recruitment of potential employees. As Human Resource Coordinator in the healthcare field, I managed the front office personnel, reduced contract labor costs for nursing staff and implemented a unique pay structure to increase PRN staff utilization. I continually think ""Outside-the-box"" to create and develop strategies to resolve issues faced in my work environment. In my current position, I have met and exceeded all hiring goals for the firm. This resulted in our client increasing the business transferred to our location. Experience HR Director 09/2016 to Current Company Name City , State Developed New Website for Agency, payroll processing changes, and implementation of new HRIS System. Oversaw the employment process taking the lead role in clinician, physician and management team recruitment initiatives. Developed, maintain and interpret HR policy. Authored the Employee Handbook. Provided coaching and support to management and supervisors on performance management and other related issues. Maintained in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Evaluated and recommend changes to the employee benefits plan. Oversaw day to day administration of benefits.  HR Director 04/2009 to 09/2016 Company Name City , State Develped Supervisory Education, SHRO Website, SHRO HRIS System and Automation of payroll processing. Established and directed a comprehensive statewide human resource program for both classified and unclassified State employees/positions in the Adjutant General's Department. Resolved non-routine HR related issues associated as they arose; reviewed documents and approved all hires and promotions; reviews and approved, modified and/or disapproved wage/salary requests to hire individuals above the pre-established minimum classified or unclassified pay rate,  Reviewed any significant changes to position descriptions and determined if reclassification should be pursued; reviewed position descriptions for new positions and determined the appropriate wage range based on comparable classified position (if they exist), Consulted with the TAG and both military and state manager/ supervisors in order to provide technical and common sense guidance on properly addressing sensitive or complex employee and organizational issues; aided them in achieving their ever changing program goals and provided innovative ideas for staffing; Served as the administration's management representative in labor negotiations with the local KAPE unit at the 190th Fire Department. HR Manager/Sr. Recruiter 10/2003 to 06/2006 Company Name City , State Created an HRIS tracking system used for recruitment. Responsible for Ramp up and hiring of all customer service agents, and other positions as needed. Placement and development of all advertising Met and exceeded all hiring goals. Responsible for Hiring Senior Management to cover such duties as: Team Managers, Payroll, Quality Control. Responsible for recruitment of 950 new employees, meeting and exceeded goals set. Coordinated and facilitated manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as a resource person to administration, mid-level management and staff regarding HR related. Human Resources Coordinator 03/1996 to 02/2000 Company Name City , State Developed HRIS database from ground up for employee records and monitoring. Instrumental in reducing the use of Agency Staffing needs for hospital. Coordinated and facilitates manpower planning, recruitment and retention, career development and training, staff relations, compensation and benefits, compliance with local, state and federal statutory regulations, public programs, and regulatory audit procedures. Served as the HR resource source for administration, mid-level management and staff. Coordinated hiring procedures, appraisals, pay increases, promotions, transfers, terminations, job postings, and all corrective actions; One Person Office, responsible for all OSHA, Work Comp, Benefits, payroll, etc. Education and Training Master's Degree : Information Management Systems 05/2005 Friends University City , State , United States 3.5 Credits Earned: 62 Semester hours Information Management Systems Bachelor of Science : Organizational Management 05/2000 Friends University City , State , United States 4.0 Credits Earned: 62 Semester hours Activities and Honors Topeka Chamber of Commerce -Ambassador Kansas Hospital Association -Health Care Human Resources Member SHRM -Legislative Liaison Skills Desktop Publishing,  Newsletter productions, DATABASE Management, Leadership Training, OSHA, FMLA, Workers Compensation. PageMaker, Agency Automation, back-up, Benefits, Budget management, Corel Suite, Harvard Graphics, Access, Excel, Microsoft Publisher, MS Word,  Quark Express, Quattro Pro, Strategic Planning,  Web page development, WordPerfect ",HR 111," HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the ""bridge"" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written ",HEALTHCARE 112," DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning * Security * Compliance * Infrastructure * Database * Telecom Proficient leader who excels in dynamic-demanding environments while maintaining clarity and focus Skilled in development and implementation of digital business technologies including Telecom Strength in creating outstanding customer satisfaction Talented in positive team building that excels in delivering high quality services An innovative technologist with exceptional track record across the entire technology lifecycle Experienced with business acquisitions and mergers Leads with honesty, integrity, respect for others alone with a commitment to excellences Result-oriented with established success Skill Highlights Contract Negotiation for business support and commercial office properties Cloud Technology implementation and deployment Digital PBX, Cellular, Smart Devices and VoIP Technology Deploy and integrate accounting systems to and from varies entities ERP deployment, implementation and development Design & implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis and deployment Enterprise Application Development and Deployment Enterprise Data Warehouses and SQL Repositories Enterprise Backup, Recovery and Storage Methodologies Enterprise Compliance and Regulatory Solutions Security Analysis and Deployment including cell phones and mobile devices Design, deploy and manage LAN,WAN for data/voice using copper, fiber and wireless networks Client/Servers & Specialty servers such as Citrix and Virtual, etc. Point to Point Wireless Antenna Systems and WiFi deployment Mobile App deployment Retail knowledge with IT deployment and support, Point of Sales & Bar-Coding systems Business Analysis and Process Modeling Lean technology to streamline mission critical business and system processes Zero Based budgeting and EBIDTA Policies & Procedures (ITIL) Project, Network, Asset, Change and Security and Governance Management IT Consulting Professional Experience Director of Information Technology /Chief Technology Officer January 2007 to January 2015 Company Name － City , State Provide expertise, vision and leadership for developing, implementing and executing strategic and tactical information technology initiatives that align with the mission. Identify opportunities/risk and apply best practice in alignment with company strategic plan, goals and objectives. Accountable to design a scalable robust infrastructure with secured platforms for rapid yet controllable office expansion into multiple states. Deliver Enterprise technology advancements in streamlining processes plus data sharing integrations. Cultivate relationships and negotiate contracts with key vendors/suppliers to support all-inclusive corporate and branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings and USA Direct Funding. Key Achievements: Moved from fully outsourced IT support to in-house IT. Align company strategic goals and objectives. Recruit, train, and mentor team members. Developed the architecture to implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and develop best practices. Initiate and facilitate relationships across functional and divisional organizations as well as develop relationships with key vendors/suppliers. Establish support for expanding branch offices through-out Pacific Northwest alone with multiple associated companies Development of multiple applications using data mapping to input and extract data from varies databases Provided 7x24x365 data/telecom reliability Migration of physical servers to virtual and cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions and deployment CRM implementation with integration to LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented for data and VoIP phone system developing a virtual company network with 4 digit calling, Instant messaging, video conferencing and unified communications both internal and bridged to cell phones and smart devices Companywide deployment of NEC VoIP phone system Companywide training center deployment Lean Office deployment and data modeling to locate and improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along with Business Continuity Plan Implementation High speed printers and imaging technologies Implementation Evaluate both established and emerging technologies to enhance current technologies and architecture Implemented Electronic Data Integration to Accounting, internal and external websites with SQL data repositories Performed compliance and regulatory solutions to align business to compliance standards Deployed security risk monitoring and management systems Deployed user support ticketing system with inventory/asset tracking and remote user management. Manager/Director January 2000 to January 2006 Company Name － City , State Ensure full delivery of all IT initiatives for an international spa manufacture including retail markets. Responsible for IT directives in alignment with company strategic plan. Recruit, train, and mentor technology team members. Develop and implement strategic IT support plan. Direct staff, vendors and project teams through due-diligence, prioritization and development. Initiate and facilitate relationships across functional and divisional organizations as well as developed relationships with key outside vendors/suppliers. Member of Strategic Planning, Budget and ESOP committees. Key Achievements: Infrastructure Development. Systems and infrastructure required complete reconstruction without interruption to daily business. Below reflects only a few of many successful achievements. Implemented Nortel PBX System with VoIP Switching. System provided linking to several different off-site divisions enabling a call to be transferred thru-out the company. Successfully design, development and integration several mission-critical applications providing sharable information and maintaining data integrity. Implemented and mentored an outstanding support team. Implemented MAS200-500 accounting with customized features including ERP. Implemented high level data security and provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed and implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, and vendor information that increased sales, reduced manpower and provided 7x24 information and product ordering to dealers and customers. E-commerce (B2B, B2C, and EDI). Implemented desktop internet faxing providing efficient time usage to end-users, reduced printer support, paper &copper analog lines Successful implementation of Lean Manufacturing and Lean Office providedefficient time management which resulted in higher produced units, reduced inventory waste, and increased the bottom line. Implemented and managed a Tsumani 5 GHz Point to Point, 100TX base full duplex wireless broadband system between Corp. and off-site Marketing and R&D. The technology provided end-users with robust data entry and retrieval times. Added value provided the IT department with better resource utilization. Designed and implemented an ECM program. The application covered cradle to grave information that included inventory, budget, timelines, developments and sign-off. Implemented VPN network between Corp headquarters and Retail Stores Division. Provided consolidation of information, data backups and application software to be hosted at Corp. thus reducing redundant systems, manpower and providing improved service. Education BS : Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman * State of Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis and Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN ",INFORMATION-TECHNOLOGY 113," CONCIERGE Professional Summary I am looking for a job where I can put my positive strengths and abilities to good use. I am an efficient and cheerful worker who relates to people with compassion and understanding. I am discreet, trustworthy, and dedicated. Authorized to work in the US for any employer. Licenses Certified Nursing Assistant Skill Highlights Highly organized Professional behavior and telephone manner Computer literate Able to perform without close supervision Able to prioritize Able to work under stress Patient care and safety Medical terminology Electronic medical records Vital signs and patient monitoring Privacy/Hippa regulations Patient advocacy and support Professional Experience Company Name City , State Concierge 02/2016 to Current Welcome owners and vendors upon entrance Act as point of reference for those who need assistance or information and attend to their wishes and requirements Understand the owner's needs and provide them with personalized solutions by suggesting activities and facilities provided Provide extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request Answer the phone and make reservations, take and distribute messages, mail, and packages and redirect calls Respond to complaints and find the appropriate solutions Monitor a very extensive security system to maintain the owner's privacy and safety. Company Name City , State Health Unit Coordinator / Certified Nurse Assistant 02/2009 to 02/2016 Performing various activities to support the provision of patient care and clerical duties under the supervision and/or direction of Staff Nurse and assists RN/LVNs in treatment and care of patients. Performing numerous personal care and clerical services to ensure patient's safety, comfort, cleanliness, and to support patient activities. Training new employees Ensure Hippa compliance Scheduling lab tests Registering patients Ensure patient safety and comfort while providing transfer, or assisting with mobility, from one location to another in accordance with established procedures Assists with the proper nutrition and accurately records meal and nourishment intake and calorie count Promptly answers all patient call lights Initiates, and assembles and maintains patient chart/Kardex in accordance with established procedures Uses Epic computer charting accurately and promptly transcribes physician orders Processes ordered tests, medications, procedures, and appointments appropriately and coordinates appropriate transportation Processes admits/transfers/discharges Monitors and records patient's vital signs, intake and output and other measurements in accordance with unit routines as directed Monitors patients and reports patients' conditions at regular intervals and promptly reports any signs or symptoms of concern to appropriate party Helping patients with toilet and bathroom needs Peri and catheter care on ante partum, laboring, and postpartum women Maintains unit equipment in good working order and notifies the appropriate parties promptly when requires service or repairs Prepared patient rooms prior to their arrival. Ensuring a safe and healthy environment for nursing staff and patients. Ensuring compliance with hospital rules and regulations. Company Name City , State Housekeeping 02/2008 to 02/2009 Environmental Services Labor and Delivery Performed routine cleaning and sanitizing in offices, exam rooms, procedure rooms, stairs, restrooms, elevators, and other ancillary areas. Performed discharge cleaning of patient rooms Changed bed lines and cleaned patients rooms Terminal clean of labor beds and operating rooms Cleaned equipment properly and distributed based on patient needs Followed infection control Maintained all assigned rooms, areas, and spaces in a clean, neat, and sanitary manner using the chemicals and process required by the EVS Department. Company Name City , State Certified Fitness Instructor/Circuit Coach 02/2002 to 02/2008 Trained and motivated ladies in the use of the 30 minute Curves Circuit Conducted nutrition meetings on a 1:1 basis and group setting Completed monthly fitness goals for members Gave assistance, instruction, and motivation of members on the Curves Weight Loss Program Participated in new member campaigns, guest production, and sales Marketing of Curves gym and obtaining new members Various Club administration activities. Education and Training High School Diploma : General 1988 Belton High School , City , State Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Detail-oriented, Medical terminology ",FITNESS 114," DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager with extensive experience in network operations, leveraging expertise in organization growth and problem solving. Driven, professional and detailed-oriented with the proven ability to plan, design and implement technical systems, improve process flow and administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 & 2012 Exchange Server 2007 & 2010 - Apple; Mac OSX & iOS - BB10 OS, Android LAN, VPN, WAN IP networking Citrix and remote terminal services, LogMeIn, Team Viewer, Skype for business. Experience with SQL, SaaS and Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS and FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 to January 2016 Company Name City , State Director of Information Technology Directed and managed the entire IT operations for a commercial real estate investment company with over 15 locations throughout the U.S. Forecasted and planned all network information processing and communication needs for the entire company. Provided senior level leadership on all IT security and risk management concerns. Being proactive to ensure the continued functionality of a stable, reliable, and secure IT environment, including focus on current and anticipated cybersecurity threats and risk. Ensured technology compliance with SOX, PCI, IT general and regulatory controls. Established, documented and administered all IT operational policies and procedures to control systems and integrity risks. Created and analyzed annual IT operational and capital budgets and 5-year plans. Efficiently used monies allocated within those budgets. Inspected 3rd party contracts, evaluated and negotiated proposals for software and hardware services. Project leader for developing, planning and instituting disaster recovery and business continuity. Provided redundancy on all network components and system failovers. Redundant communication and internet lines using BGP for failover. Ensured the consistency of existing applications by creating, maintaining, testing and enforcing standards/procedures for implementing software rollouts. Used document imaging system for record retention. Maintained and upgraded all Audio/Video in conference rooms. Installed office security: Card key and camera systems. Hired and managed system administrators and supervised outside consultants. Originally hired as IT Manager promoted to Director in 2002. January 1995 to January 1996 Company Name City , State Manager of Information Technologies Provided network administration, PC and network trouble shooting, file server configuration, backup systems configuration, network and switch management. Maintained Lotus Notes Domino Mail Server, operating system and application software upgrading, anti-virus and firewall management, hardware configuration and troubleshooting, application maintenance and administration. January 1992 to January 1995 Company Name City , State Sole IT person Manager of Information Services Recruited to relocate to Chicago to run the accounting operations system. Began at LINC as the Accounting Operations Manager eventually became the Network Manager. Maintained UNIX and Novell servers. January 1991 to January 1992 Company Name City , State Customer Service Representative Recruited by Software Company to relocate to Wellesley, MA. Provided technical support for customers. Education Baruch College City , State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration and troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server ",INFORMATION-TECHNOLOGY 115," HR GENERALIST Experience 04/2015 to Current Provide general administrative support such as preparing correspondence, forms, and reports Scheduling and coordinating staff meetings, maintaining meeting minutes and notes Generate confidential ad hoc statistical reporting data and documentation regarding turnover, new hires, birthdays, anniversaries, benefits, and other relevant HR metrics Collect onboarding documentation to ensure benefit enrollment in a timely manner and follow up with employees to ensure their electronic enrollment has been processed in the HRIS portal Source documentation to process new hire setups in HR systems, process changes in pay rate, status, and initial/qualifying life event benefit changes Establish, maintain and audit employee data and files Manually process background checks entries, employment verifications, and other full-cycle HR related items for onboarding and departures Assist with maintenance updates to the organizational chart Facilitate and assist in new hire orientation presentations Maintain highest level of confidentiality and data security to protect employee privacy related to employee relations issues, organizational changes, planning with a strict adherence to privacy and confidentiality per company policy Respond to various inquiries from internal and external stakeholders, employees, management, and senior leadership team Participate on several committees to enhance employee engagement, manager training, and creating strategic HR initiatives. 09/2012 to 06/2014 HR Generalist Company Name － City , State 08/2008 to 04/2015 HR Staffing Coordinator Company Name － City , State Processed background checks and drug screens on potential candidates. Schedule interviews for Managers and candidates Meet and greet potential candidates that come for onsite interviews. Run Bi-weekly reports for the VP of Human Resources Ensure all Empire markets stay in compliance with state and federal posters. Audit new hire files for 99 different markets Maintain all employee files and ensure confidentiality Maintain different databases such as ADP, Payforce and Siebel Conduct new hire orientation weekly Manage WOTC Program for all markets Inform all Office managers, HR Generalist, and HR managers about various procedures to increase job efficiency Answer phone and email inquiries regarding Company policies and procedures Work with Recruiters on job descriptions to find qualified candidates for open positions Schedule employees for Sexual Harassment and EEO Basic Supervisor training courses Assist with various projects and meet multiple deadlines Perform general administrative duties such as filing, faxing, copying, and ordering offices supplies Assist Corporate Recruiters with scheduling and setting up interviews Assist benefits manager with enrollment for new and current employees Process verification of employment for current and terminated employees. 08/2008 to 04/2015 Executive Technical Associate Company Name － City , State Assist Directors, Executives, and Senior Managers with scheduling meetings and calendar maintenance, monitoring voicemail and email, typing correspondence, and expense reports Travel between offices to assist managers with various matters Maintain weekly and monthly utilization reports for department staff Maintain weekly scheduling and training database within a call center environment for over 100 Customer Advocates Facilitate office-wide access to various systems Assign and reset passwords and handle monthly database updates. Schedule contractual and appointment time via IEX/Totalview, and monitor IEX to ensure office-wide adherence, conformance and service level results are received Perform complex and specialized work related to the preparation, processing, and maintenance of payroll Generate weekly schedules in Totalview and make available for viewing in Agent Webstation Facilitate departmental moves and arrange new telephone extensions, cubicles, and location of office space Perform general administrative duties such as filing, faxing, copying, and ordering offices supplies Strengths Familiarity with various HRIS Systems Proficient with Microsoft Office Suite Attention to detail Multi-tasking, data analysis, and research. Education and Training 05/2016 MBA : Business Administration Benedictine University Business Administration Bachelor of Arts : Business Administration Benedictine University Business Administration Skills administrative duties, administrative support, ADP, ad, Attention to detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing ",HR 116," SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER Profile Middle School/Secondary Teacher committed to nurturing and inspiring students to explore, define and transform their world. Through Literature, History, Biblical Reflection and Creative Christian Interpretation, this teacher seeks to challenge students to engage the world in dynamic and fruitful dialog. He will use effective, dynamic and inspiring methods of teaching to guide students into discovering who one is called to be while defining one's place in the world. Highlights Lesson Planning Unit Creating through Backward Design Well versed in implementation of the Common Core Academic performance evaluations IEP familiarity Differentiating Lessons to address EC modifications Professional Learning Community Lead Teacher Sixth Grade English Language Arts teacher Eight Years of teaching AIG students English Literacy Tutoring experience Served as a member of the Academically/Intellectually Gifted Committee SIOP trained for addressing ELL needs Sixth Grade staff representative on the School Improvement Committee MS Office proficient PowerSchool proficient Bilingual in Bahasa Indonesia Coached a Battle-of-the-Books academic competition team Assistant Coach for a district champion middle school soccer team Assisted with coaching a local youth soccer team with 20 children for 2 years Consulted with coaching staff of a district champion middle school soccer team Accomplishments For twelve years, I have worked with a diverse community of students in public schools in North Carolina. I have challenged each student to rise above the difficulties of life and embrace the gifts and opportunities bestowed on each individual under God's providence. Experience Sixth Grade English Language Arts Teacher Aug 2007 to Jun 2015 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and academic and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through several Professional Learning Communities. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Sixth Grade English Language Arts Teacher Aug 2003 to Jun 2007 Company Name － City , State Instructed through lectures, discussions and demonstrations in English Language Arts for a diverse populations students with special needs and intellectual gifts. Planned lessons, collaborated and coordinated instruction with colleagues through regular team and content area meetings. Communicated regularly and effectively with parent/guardians concerning student achievement, social development and growth. Pastoral Care Ministerial Internship Jun 2002 to Aug 2002 Company Name － City , State Internship in Pastoral Services counseling in the HIV/AIDS clinic. Assisted in gathering data and information for a grant and publications. Created materials and program for education local congregations about HIV/AIDS. Duke Divinity School Ministerial Intern Jun 2001 to Jun 2002 Company Name － City , State Given charge of youth group activities and spiritual education. Planned and conducted an educational mission trip to Washington D.C. Planned weekly and monthly activities for spiritual and social growth of the youth. Instructed and counseled youth on religious and social issues. Substitute Teacher Sep 1999 to May 2000 Company Name － City , State Several months as a substitute for a teacher assistant in a Behavioral Disorder and Special Needs classroom. Responsible for a 4th Grade class at Lake Ridge Elementary School during a teacher's brief leave of absence for a family emergency. Taught and observed in nearly every grade from Kindergarten to High School Senior English. Teaching English to Non-Native Speakers (ELL-Instructor) & Camp Counselor Jun 1996 to Aug 1996 Company Name － City , State Develop teaching materials and programing for an ""Intensive English Holiday Package."" Create individualized lesson plans for students with varied English competencies. Assist students with English pronunciation and syntax. Supervised students excursions to various attractions around Jakarta and guiding conversation in English. Education Program in Teacher Licensing , Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City , State , USA Final course to fulfill qualification requirement for Middle Grades English Language Arts certification was taken through East Carolina University on-line. M.Div. , Theology 2002 Duke Divinity School, Duke University － City , State , USA M.Div. is a 3 year academic program Did not complete the degree program Exited the program to pursue teaching Bachelor of Arts , History & English 1999 Milligan College － City , State , USA Liberal Arts coursework followed the Humanities model of holistic inquiry. Minor in Bible or Biblical Studies (Religion) History degree has an emphasis on the development of ideas and theology during the Renaissance and the Reformation. Skills Helping Student Learn How to Apply their Faith to Critically Engage the World Identify How our Culture and the Society Subtlety Challenge our Faith. Identify and Explaining the Forces and Trends that Propel Human History. Instructional Planning and Implementation. Differentiating Instruction to Address Students Learning Styles Challenging Students to Pursue Excellence in All Things Assist students in Developing a Dynamic and Personal Writing Style Additional Information Growing up in Indonesia as the son of missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) in Salatiga. My formative educational experience happened under the guidance of teachers and an institution that had an abiding faith in God and the the transformational power of Jesus Christ. I would deeply appreciate the opportunity to allow my faith in the revolutionary power of the cross to inform and infuse all aspect of my teaching practice. I seek to emulate the fine example made manifest in the lives of the teacher that taught me at CJIMS. I believe this is the kind of ministry that God has interwoven into the fibers of my very being. Interests Intellectual   Church History Ancient History Asian History Theology & Philosophy Literature Poetry Political Science Athletics   Soccer Hiking Basketball Fine Arts   Creative Writing Drama/Theater Music Appreciation ",ARTS 117," OWNER/CONSULTANT Summary Proven marketing and public relations executive with expertise in creating, implementing and executing all facets of marketing, press and national promotions including major entertainment industry premieres, concerts and events, and national network and product launches. Extensive experience in the hospitality, music, family, biotech and non-profit industries. Highlights Experience Owner/Consultant August 2006 to Current Company Name － City , State Develop and implement public relations plans and strategies for top consumer brands and gain major local and national exposure for clients. Clients have included the First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College of Music, Keep California Beautiful and the locally-based Rock 'n Roll marathon and Kids Rock marathon series. Highlights include:. Securing placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, and numerous top daily newspapers and TV stations across the country. Consistently place major stories for local clients in all local San Diego and Southern California media, including all TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel & Leisure magazine, Carlsbad magazine, all area Z Code magazines, Ranch & Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 to August 2006 Company Name － City , State Developed and implemented public relations plans and branding strategies to expand the musical instrument product market and increase public awareness of the benefits of music and music making for the largest trade-only music products show in the world and its non-profit media arm (AMC - now the NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships with major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, the Justin Timberlake Foundation and the John Lennon Educational Tour Bus to expand music-making messaging to millions of consumers. These partnerships resulted in hundreds of millions of media impressions worth an ad rate value of over $50 million dollars. Oversaw public relations strategies and activities for all NAMM messaging to the general public. Directed the national press launch of Sesame Street Music Works in 2002; annual petition drives, media campaigns and events on Capitol Hill; NAMM's Rose Parade activities; and youth marketing initiatives such as themusicedge.com. Campaigns I have overseen average 5 billion media impressions a year. Manager November 1997 to January 2001 Company Name － City , State Managed publicity and press coverage for all Walt Disney Records' products. Served as liaison with publicity and marketing departments to ensure seamless implementation of overall marketing plans. Chosen as only Walt Disney Records representative to serve on Michael Eisner's Disney Learning Partnership, a non-profit committee. Directed development of press kits; wrote all press releases, biographies and press materials for the label. Wrote and placed stories on WDR marketing strategies for trades such as Billboard, ADWEEK and Brandweek. Produced EPKs and videos for major CD and artist releases. Secured placement of major feature stories on television, in newspapers and magazines on both the national and local level, including but not limited to CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, and Entertainment Weekly. Planned, covered and executed all regional Walt Disney Records' events, including the Mulan press junket with Christina Aguilera and 98 Degrees and Lion King Broadway cast signings. Responsible for successful media launch of Radio Disney Jams album franchise, resulting in over 50 million consumer impressions. Spearheaded ""Importance of Music"" pro-social campaign, which resulted in increased press exposure for the label and spanned multiple Disney divisions. Developed relationship with NAMM, the International Music Products Association and the American Music Conference (AMC) which provided expanded press opportunities for relevant projects and artists (Phil Collins/Tarzan, Disney's Lullaby album) and promoted good-will message for Walt Disney Records. Account Executive January 1995 to November 1997 Company Name － City , State Planned, coordinated and executed full-fledged publicity campaigns tailor-made to each specific client. Successfully obtained major exposure for clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) and The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) and coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies and press releases. Established and maintained contact with electronic, print and radio media representatives; coordinated media interviews. writer March 1994 to December 1994 Company Name － City , State Wrote articles for corporate newsletter. Interviewed executives, researched relevant issues and prepared articles for publication. Education Bachelor of Arts : Communications Public relations and writing , August, 1993 University of Missouri － City , State Communications Public relations and writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles ",PUBLIC-RELATIONS 118," JEWELRY CONSULTANT Summary As you will see on my resume, I have the required experience, education, and training you seek in a candidate. In addition, I am a military spouse and have a vast understanding of government regulations, policies, and procedures. I am very competent in managing an organizations financial resources and feel I would be an excellent addition to your company. I would like to thank you for considering my application. I am very excited at the prospect of working for your team. I am available to meet with you at your earliest convenience to discuss the position and my resume. You are welcome to contact me at Excellent customer service, administration, organization, and communications skills *Ability to multi-task, meet deadlines, work independently, or on a team Highlights Microsoft Office Suite;ability to accurately type 40 WPM Experienced volunteer providing animal care at local shelters; bathed, groomed and temperament tested animals for adoptability Experience Jewelry Consultant September 2014 to January 2015 Company Name － City , State Greeted and provided front-line customer service to patrons; assisted with product selection, provided information and made recommendations. Determined customer needs and prepared proposals/products to complete sales. Marketed services and bundled packages; met and/or exceeded corporate sales. Assembled displays and arranged merchandise/accessories as shown in sketches; maintained clean and orderly areas and displays. Performed security/lost prevention procedures in accordance with corporate policies. Examined merchandise and ensured pricing/display accuracy and product functionality. Receptionist and Data Entry Clerk September 2012 to March 2014 Company Name － City , State Provided administrative support to internal and external customers; answered phones, took messages, provided information, and directed individuals/calls to staff members. Prioritized/scheduled daily work operations; effectively managed time and resources. Handled personal data and/or records; ensured integrity of customer account information and sustained compliance with confidentiality and Privacy Act standards. Completely and accurately documented forms and records in accordance with policies. Maintained contact with clients until confirmed delivery of goods; effectively resolved customer concerns at the lowest managerial level. Conducted inventories and ensured asset balance and accountability; labeled inventory and ensured appropriate stock levels were maintained to meet customer demand. Operated a variety of office automation equipment to include multi-line phone system, scanner, copiers, facsimiles, and shredder. Child Care Provider July 2011 to January 2013 Company Name － City , State Provided direct care to children age's birth through age five in family care setting. Planned and conducted effective child development programs to meet the physical, social, emotional, and intellectual needs of individual children. Coordinated age-appropriate play/learning activities aimed at fostering development. Used appropriate child guidance and care giving techniques; detected early signs of distress and redirected behaviors. Led and interacted with children in song, games, finger play, and other activities; helped children develop self-help skills such as serving food, zipping jackets, tying shoes, and hand washing. Prepared snacks and meals using safe food handling procedures and dietary guidelines. Maintained accountability and safety of children at all times; certified in pediatric, infant, and adult CPR. Ensured proper maintenance and sanitation of classroom, toys, and equipment. Experienced working with a variety of personalities and ability levels; skilled at adjusting responses to suit individual needs. Taught children how to redirect negative behavior through feelings identification, compromise, and communication. Education Diploma : General Studies , 2012 Byron P. Steele II High School － City , State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT: Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 - 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 - 2014 Future Farmers of America, Member/Volunteer, Cibolo, TX 2009 - 2012 Thespian Club, Member, Cibolo, TX 2008 - 2011 ",CONSULTANT 119," FINANCE SPECIALIST Summary To be able to join an organization where I can utilize my proficiency with accounting principles, along with a flair for accuracy towards performing my duties. Experience Finance Specialist Nov 2014 to Jan 2015 Company Name One of the nation's largest owners and managers of high-quality residential housing representing a diverse mix of multifamily, military and student communities. Salary: USD15 per hour Hours: 40 hours per week During the short term I have worked with Balfour Beatty, I have done the processing of vendor invoices, processing of monthly rental payments, handling of the petty cash fund, reviewing and checking of the BAH Reconciliation of outgoing residents prepared by the Resident Specialist; assists outgoing residents in their out processing - such as booking their pre-inspection and inspection dates; assists prospective and existing residents with their inquiries in person or on the phone; fetching the office's mails and distributing the same; collection of rental due from the military residents that did not opt for allocation in their pay slips; processing of credit card payments of civilian residents. Financial Accountant May 2008 to Sep 2011 Company Name A part of Leighton Asia, which is a member of the CIMIC Group - one of the world's leading international contractors and the world's largest contract miner. Salary: PHP63,000 monthly (USD1,260) Hours: 40-44 hours per week As the company's Financial Accountant, I worked directly under the Finance and Administration Manager. I was delegated various tasks relating to general accounting and financial reporting. On the general accounting side, I supervise the input of financial data on the company's books. Every end of the month, I oversee the closing of the books, making sure that all events that happened during the month are complete and accurate. I manage the billings to our clients and follow through so that collection is made on time to ensure that the Company has the appropriate funds to settle the payables with subcontractors and other suppliers, salaries of the employees, and other expenses. On the financial reporting, I prepare detailed reports with supporting schedules such as 15-month expenditure budget with estimates and variations analysis, cash flows, Financial Packages and various management reports as are required by the head office. All of these are part of the monthly, quarterly and annual reporting packages that the Finance Manager uses during the monthly management meetings held at the Hong Kong Head Office. At every end of the Company's fiscal year, I prepare the Company's Financial Statements and Tax Returns and submit the same on time to the Securities and Exchange Commission and the Bureau of Internal Revenue. I am also the direct contact of the Company's external auditors in all of their queries and needs during the course of their audit of the Financial Statements. The experience I gained from SGV & Co. has made me confident in fulfilling this scope of my work. Other responsibilities I had were safekeeping of the petty cash fund, important contracts and high value checks; maintaining files of project contracts, quarterly balance sheets and income statements; assisting in the internal audit of the Head Office; assisting in the procurement of PCAB (Philippine Contractors Accreditation Board) License - licensing of construction contractors; assisted in the audit conducted by the Bureau of Internal Revenue. During my time with the Company, I was consistently recognized for my ability to work under pressure and meet deadlines. I was able to cut down overtime work of the Accounting Department because of the efficiency of the workbooks I have developed that helped me in finalizing reports and analysis while maintaining the essence of the structures of the reports required by the Hong Kong Head Office. I always met my deadlines but have worked with accuracy, completeness and integrity all the time. Associate Auditor Nov 2006 to May 2008 Company Name Established in 1946 and became a member practice of Ernst & Young Global Limited on June 6, 2002. SGV & Co. is the Philippines' largest multidisciplinary professional services firm while Ernst and Young (EY) is a global leader in assurance, tax, transaction and advisory services. PHP19,500 monthly (USD390) Hours: 40-60 hours per week After passing the Philippine CPA Licensure Examination on October 2006, I started working with SGV & Co. It has equipped me with flexibility to work with a wide range of professionals through my interaction with the clients' employees in different industries. I have participated in the financial audit of various companies where I have utilized my ability to work under pressure and meet deadlines accordingly. I have worked as an individual on some clients and as part of a group on other clients. In one of my individual tasks, I was able to isolate a management error in the way the Company has presented one of their major accounts and was able to formulate a solution to adjust the account and avoid future errors. This has enabled my Senior to trust that I can work diligently and as a consequence I was assigned one of the group's largest client. I have also observed different year-end inventory count procedures conducted by various clients to ensure the accuracy of the inventory that they report in their Financial Statements. Sicangco, Menor, Villanueva & Co., CPAs One of the largest and trusted accounting and auditing firms in the province of Pampanga in the Philippines. Audit Staff Apr 2005 to Jun 2005 Daily allowance of PHP50 Hours: 40 hours per week During my senior year in college, I have undergone on-the-job training for audit. I have assisted in the financial audit, review and evaluation of systems of control and other related professional services of various companies. Education and Training Bachelor of Science , Accountancy Philippines 2006 Holy Angel University Accountancy Cum Laude Philippines Skills Accounting, general accounting, auditing, balance sheets, billings, budget, closing, contracts, CPA, credit, client, clients, Finance, Financial, Financial Accountant, financial audit, financial reporting, prepare the Company's Financial Statements, Financial Statements, funds, PHP, inspection, internal audit, inventory, meetings, Exchange, Office, payables, procurement, quality, maintaining files, reporting, Securities, tax, Tax Returns, phone, year-end ",FINANCE 120," MANAGER/PIZZA CHEF Summary Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste.  Skilled Pizza Chef with exceptional knowledge of baking times, methods, temperatures and flavors. Understands proper function and maintenance of all pizza utensils and equipment. Pizza Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef  offering over 30 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. Outgoing and familiar with cash and food handling procedures. Possesses strong communication and time management skills. Meticulous and excellent at juggling multiple tasks and working under pressure. Broad industry experience. Experienced and professional with strong leadership and relationship-building skills. Highlights Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position Prefer to work nights and weekends Assumes 100% responsibility for quality of products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City , State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped with fryer and grill when needed. Inventoried and restocked items throughout day. Developed and maintained positive working relationships with others to reach business goals. Routinely cleaned work areas, glassware and silverware throughout each shift. Skillfully promoted items on beverage lists and restaurant specials. Developed and maintained positive working relationships with others to reach business goals. Inventoried and restocked items throughout day. Verified cash drawer against the day's receipts. Restocked, refilled condiments, organized pantry area and swept and mopped floors. Assertively upsold beverages, appetizers and desserts. Assisted co-workers whenever possible. Operated all kitchen equipment adeptly. Stocked and maintained cleanliness of stations. Cashier 05/2008 － 02/2013 Company Name City , State Cashier,hogies and steaks.* Consistently provided professional, friendly and engaging service. Skillfully promoted items. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service. Verified cash drawer against the day's receipts. Maintained complete knowledge of restaurant menu. Assisted with guest inquiries, take-out orders and restaurant cleanliness. Operated all kitchen equipment adeptly. Routinely removed trash and debris from restaurant. Stocked and maintained cleanliness of stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns and paint rollers. Applied putty, wood filler, spackling and caulks to prep uneven surfaces. Mixed and matched paints according to customer specifications. Applied primer, paints, varnishes and lacquers to walls and surfaces. Protected all surfaces with drop cloths prior to and during painting. Applied exterior caulking to building joints and seams. Performed flat glass repairs and minor structural repairs to concrete and wood decks, window trim, windows and door casings. Minimized disruption of client space and thoroughly cleaned up after the completion of each job. Taped around windows and fixtures prior to painting walls. Painted indoor areas such as hallways, bathrooms and lobbies. Cleaned and properly stored all paint equipment and supplies at the end of each work day. Bid on projects, prepped the sites and completed the projects in line with customer specifications. Cleaned the exterior of buildings using a motorized power washer. Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming. Climbed scaffolding, staging, ladders and planks to reach work area surfaces. Worked a flexible schedule, including some holidays and weekends, depending on the shifting needs of each project. Selected the proper amount and type of thinners and accelerant to be used for each specific job. Applied paint with cloth, brush, sponge and fingers to create special effects. Completed tear-down of existing structures and prepared for new construction. Accurately estimated time and materials costs for projects. Requisitioned new supplies and equipment. Cleared drains and downspouts and cleaned gutters. Loaded and unloaded building materials used for construction. Set ladders, scaffolds and hoists in place for taking supplies to roofs. Sprayed walls with waterproof compound. Blended paints and correctly matched colors. Installed waterworks. Education 1986 High School Diploma : South Philadelphia High School City , State Skills Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor Able to work in continuously-standing position   Prefer to work nights and weekends Assumes 100% responsibility for quality of products ",CHEF 121," INFORMATION TECHNOLOGY CONSULTANT, MANAGING MEMBER Summary A versatile, analytic IT Specialist with a proven record of success within large institutions as well as entrepreneurial organizations. Thrives on challenge and solves problems with creativity and persistence. A data-driven team leader skilled in both producing and communicating results. Experience Information Technology Consultant, Managing Member January 2017 to Current Company Name － City , State Worked with product designers and product managers to design user interactions in applications. Envisioned inspired new products, features and flows.  Answered user inquiries regarding computer software and hardware operation. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Set up equipment for employee use.  Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support. Chief Technology Officer, Partner August 2015 to January 2017 Company Name － City , State Successfully re-branded established dealership, launched new eCommerce website, added six new lines of vehicles, and created new customer engagement strategies. Developed sales and marketing strategy and directly managed over 15 full-time and part-time staff. Streamlined processes in Sales and Service departments using new technology. Managed legal and security policies such as loss prevention and DMV compliance. Negotiated and secured corporate partnerships, including vehicle and trailer maintenance for FreshDirect.com's same-day product (FoodKick).  CTO, Partner May 2012 to August 2015 Company Name － City , State Provided IT solutions targeting small and medium size businesses in the New York metro area.  Solutions to include: Infrastructure/ Network design and impletation, server based technologies and remote support services. Clients included: Bronx Museum of Arts, Cava Construction, Leftfield Pictures. IT Manager August 2010 to May 2012 Company Name － City , State Managed a staff of ten IT support staff, which provided support for all users employed within Ogilvy North American offices. Constantly developing new standards and IT policy's to improve support reaction time. Key Accomplishment: Lead architect for migrating all Lotus Notes and MS Exchange users to Cloud (Google) Mail. Gathered and analyzed performance metric data.  Education and Training BS : Print Production, Graphic Design Computer Science , 1993 St. John's University Print Production, Graphic Design Computer Science Technical Skills Active Directory, premiere, ads, Advertising, IBM AIX, Apple, architect, Arts, catalog, color, com, Clients, digital photography, digital video, direct mail, disaster recovery, eCommerce, Final Cut Pro, SGI Irix, IT support, legal, Linux, Logic, loss prevention, Lotus Notes, marketing strategy, Marketing, Microsoft Exchange, MS Exchange, Mail, Network design, network, newspaper, policies, Prepress, print advertising, print production, processes, Sales, upgrading, video post production, website ",INFORMATION-TECHNOLOGY 122," HR GENERALIST Professional Summary 9 years of experience in Human Resources, benefit administration, employees relations, recruitment and on-boarding, training and development, payroll administration (11 years' experience), customer relations (18 years' experience), and retail management (9 years' experience). I have developed workplace policies and procedures as well as implementation and training on these policies and procedures. I have developed training programs on a variety of different topics, from recruitment and on-boarding to sexual harassment. I have demonstrated skills in solving problems, leading teams and managing staff. Proficient in payroll administration policies and procedures, able to analyze, interpret and implement relevant laws and regulations. Strong work ethic, ability to forge working relationships and foster a level of trust among employees while maintaining neutrality and confidentiality within the workplace. Able to manage office workload, prepare correspondence, maintain records and coordinate events. I have excellent interpersonal and verbal communication skills, and I am able to lead change and build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training & Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge of most Microsoft office programs, Word, Outlook, Excel and Powerpoint, Prezi, Tableau. Knowledge of various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, and Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo and Successfactors. Experience 11/2015 to Current HR Generalist Company Name － City , State Provides Human Resources support for various locations. Produces new hire and termination packages, processes new hires, terminations and employee changes on HRIS. Manages plant Human Resources personnel in both Union and Non-union Environments in the US, Canada and Mexico relating to payroll, benefits and employee issues. Acts as liaison between plant Human Resources personnel and benefit vendors for employee benefit issues. Responsible for processing employee short term disability, FMLA, and Workers Comp. claims. This includes: processing weekly reports to all plants, assisting employees/plants with the filing process, monitoring claims, monitoring employee benefits while out on leave, processing long-term claims. Responsible for the recruiting process for new hires. Responsible for job ads/postings, candidate selection, interviewing, and processing of job offers and new hires. Enters data to HRIS for new hires, terminations, benefits, and other employee changes, and onto benefit vendor systems as needed. Backup or assist with processing various bi-weekly payrolls and provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks and MVR's on applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount and Turnover reports. Responsible for the the annual Open Enrollment process. Responsible for invoicing of HR related Vendors. Performs other Human Resource Generalist duties and projects as directed by management. 09/2014 to 06/2015 HR Generalist Company Name － City , State Provide day-to-day human resources support for approximately 150 employees in Massachusetts, 15 remotely in various states and 6 in Canada Answer employee questions regarding benefits and other workplace issues Coordinate full cycle of Recruiting process including: responds to employment inquires, coordinates postings and advertising of positions, screens resumes, conducts phone screens schedules and coordinates interviews, checks references, makes offers and assists in the on-boarding of new employees. Run weekly and semi-monthly payrolls Design and conduct company training programs including HR related systems, Leadership Development and Manager training. Monitors and reports effectiveness on employees during orientation period and for career development. Administer and track all leave programs for company including FMLA, STD and LTD. Help develop and administer Company personnel policies Work with management on a variety of issues concerning employee separations, disciplinary actions, and other organizational transactions Administer employee benefit programs and manage annual open enrollment process Prepare annual Affirmative Action plan and ensure compliance with OFCCP federal contractor obligations. 03/2012 to 09/2014 Client Care Payroll Specialist Company Name － City , State Provide a range of customer services to client and staff to support payroll reporting. Respond to client requests and provide information pertaining to HR policies and procedures, additional products and services, taxation and payroll inquiries. Resolve conflicts and problems promptly and courteously with tact and respect. Provide guidance on time and leave record maintenance, applying relevant rules, regulations and instructions. Support report preparation, audits, training and information distribution. A key member of the Employee engagement committee, which creates and executes various events to keep employee morale up. Creator, writer and distributor of the office monthly newsletter. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. 07/2011 to 03/2012 Office Manager, Marketing Assistant and Customer Relations Administrator Company Name － City , State Assisted in development of marketing materials from product brochures to website information for this startup company. Handled all incoming inquiries and orders via our customer service division. Created the Customer Service Surveys and tracking system. Managed budgeting for the Marketing, Operations and Customer Service departments also managed invoicing, accounts receivable and accounts payable. Developed the tracking system for credits and debits within the individual departmental budgets. Answered all incoming calls for the company and assisted in the direction and visit preparation for guests. Oversaw day to day activities for office and ordered office supplies, as well as tracking of inventory. 03/2008 to 07/2011 Customer Support Representative Company Name － City , State Performed wide range of administrative and support duties to support efficient call center operations. Head of the departmental activity committee. 08/2004 to 10/2007 Senior Payroll Support Specialist Company Name － City , State Developed and administered payroll trainings on various topics from fringe benefits to year end help. Assisted with the training and development of new employees. Created and filed Amended Tax Returns. Maintained client confidentiality and assisted clients in maintaining personnel records. Trained employees and clientele on in depth rules and regulations of payroll administration. Built customer rapport and trust through professional and courteous communications. Became first line of contact for employees and clientele with payroll questions and/or problems. Managed a client list of over 300 clients while training to become a Senior Payroll specialist. Good understanding of welfare plan provisions - ERISA, COBRA, FMLA, ADA, Section 125, and Worker's Compensation plans. For clients utilizing our Benefits packages, provided benefit administration also provided Benefit training on an annual basis. Education May 2015 Masters of Science : Human Resources Management New England College of Business and Finance Human Resources Management June 2012 Bachelor's : Business Administration New England College of Business and Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative and support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized to work in the US for any employer ",HR 123," ACCOUNTANT HELPER Summary Seeking a position as an accountant, utilizing knowledge of general accounting procedures in order to assist the office with its periodic accounting processes. Highlights Microsoft Office (Excel, Word, PowerPoint) Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Research   Investigated and analyzed client complaints to identify and resolve issues. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Experience Accountant helper May 2014 to July 2014 Company Name － City , State Assisted the Accounting Clerk in accounting tasks: entered A/P and A/R, processed payments, organized client billing folders, procedure documentation. Performed general office duties: filing, scanning, mail processing and data entry. Assisted Accounting Manager with different assignments. Reconciled bank statements and ledger accounts. Assisted with daily cash balancing. Major Strengths: Good knowledge of coordinating, monitoring and participating in monthly accounting procedures. Strong know-how of organizing the preparation of periodic financial reports. In-depth knowledge of preparing reconciliation of outstanding payments. Knowledge of liabilities and payment obligation. Verified and logged in deadlines for responding to daily inquiries. Organized files, developed spreadsheets, faxed reports and scanned documents. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Laboratory Technician III September 2012 to Current Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Record data pertaining to experimentation, research, or animal care. Measure or weigh ingredients used in testing or for purposes such as animal feed and waste. Operate laboratory equipment such as spectrometers, nitrogen determination apparatus, air samplers, centrifuges, and potential hydrogen (pH) meters to perform tests. Adjust testing equipment, and prepare culture media, following standard procedures. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare or present agricultural demonstrations. Respond to inquiries and requests from the public that do not require specialized scientific knowledge or expertise. Supervise student workers and train new technicians. Laboratory Technician II July 2007 to September 2012 Company Name － City , State Receive and prepare laboratory samples for analysis, following proper protocols to ensure that they will be stored, prepared, and disposed of efficiently and effectively. Prepare samples to be analyzed on the ICP. Analyze samples via AS-3000 PH Dual analyzer. Maintain or repair agricultural facilities, equipment, or tools to ensure operational readiness, safety, and cleanliness. Prepare laboratory reagents for analytical purposes. Service walk-in customers. Prepare or present agricultural demonstrations. Additional skills and capabilities: Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives. Education Bachelor of Arts : Accounting , 5 2014 Ashford University － City , State , USA Advanced coursework in Business Administration Coursework in Business Administration Coursework in Advanced Financial Accounting Contract Law coursework Minor in Business Administration Coursework in Human Resource Management and Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework in International Finance, Statistics and Microeconomics Coursework in Accounting and Finance Communications and Marketing coursework Skills Proficient in Microsoft Office (Excel, Word, PowerPoint) Excellent mathematical skills Capable of analyzing trends and variances Excellent communication and organizational skills Able to work in a high volume environment Physically dexterous Strong interpersonal, communication and multi-tasking skills Operate effectively within an agricultural laboratory setting. Willing participant in environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication and collaboration skills. Efficient and precise when recording and presenting data. Proficient in the use laboratory application software and instruments. Strong contributor to the achievement of quality objectives ",ACCOUNTANT 124," PA MEDIA GROUP Summary Be in a position involving and utilizing my marketing and management skills and knowledge gained throughout my education and on the job experience. Highlights Deep understanding of Google Analytics; analyzing website traffic and trends to help make business decisions; experienced in the tracking and optimize advertising campaigns; Heavy experience in digital marketing (search, target ads, email, social, display, mobile); sold and managed numerous multi platform digital marketing plans; reading and interpreting digital reports; extensive print experience; effective when leading a team; organized; take direction well; open minded; customer service experience; sufficient in computer based skills; work well under pressure; event planning experience *reference available upon request Experience Pa Media Group 04/2015 to Current Company Name I am responsible for maintaining and growing the Real Estate category. I help my clients understand and utilize Pa Media Group's digital marketing platforms to secure leads and boost brand awareness. This involves have a deep understanding of audience targeting, SEM, SEO. SMO, email, Pinterest, video, rich media, content marketing, realtor, builder, and apartment specific advertising, and print advertising. I collaborate with my clients to come up with the best strategies to fit their needs. I have monthly reporting calls with these clients to go over there advertising success. I do this by analyzing their Google Analytics account. I must be in Google Analytics daily. I am responsible for showing the success of their advertising campaigns through Google Analytics. I also must show them trends and optimize their campaigns using Google Analytics. Having a deep understanding in Google Analytics is critical in making sure my clients are making the correct advertising choices. I provide my clients with any and every report they need through Google Analytics to assist them. I am responsible for creating monthly reporting decks for my clients. These reports summarize what is going on with their website, their website traffic, what is working best, and what needs to be changed in their marketing strategy. I am currently responsible for managing one of the company's largest digital campaigns. This is because of my deep understanding of Google Analytics and the manner in which I can utilize it for the client. Healthcare Account Executive 03/2014 to 03/2015 My main responsibility is to grow and retain new and old healthcare related businesses. I must find new business opportunities as well as maintain my current book of business. I must be knowledgeable and have a full understanding about Audience Targeting, SEM, SEO, SMO, Email Blasts, Pinterest , Video ads, Rich Media, Content Marketing, and whatever new product our company launches. In this position it is critical that I have a deep understanding of Google Analytics. I must have the ability to tie all digital campaigns back to customers Google Analytics if able to. I have to be able to that translate the information from Google Analytics so my customers can understand it and also find the information useful. My goal is to be an indispensable resource to all my customers. I currently am response for managing and maintaining our of the companies largest digital accounts. Must work with the whole Healthcare team and maintain open communication so we do not overlap in our prospecting efforts. Real Estate/ Executive Marketing Media Consultant 07/2012 to 03/2014 Company Name I am responsible for learning, understanding, and selling all products of the media kit. I am accountable for maintaining my own book of business. Repair past customer experiences, maintain current customer relationships, and create new relationships. Create and develop effective marketing solution packages for customers. Campaign management included utilizing google analytics to optimize the campaigns. I had to be knowledgeable and have a full understanding about Audience targeting, SEM, SEO, SMO, Email Blasts, Youtube ads, and Pandora ads. I Project Leader on Best of York Tab, Readers Choice Tab, Parade of Homes Tab, and Home Show Tab. Was an active part of the Marketing Committees for York Builders Associations and York Economic Alliance as a company representative. Responsible for hitting monthly sales goals in retail, real estate, and digital. Responsible for hitting the goal of each tab. Responsible for managing, maintaining, and pitching some of the largest local accounts. I was a marketing intern at The Conference Center at Shippensburg University during the spring semester of 2011. Worked with customers at internship, made multiple documents for their packets, helped coordinate and set up for events, sending e-blasts, trained with vizergy, and started the process of getting the new Shippensburg Brochure started and designed the brochure, which I had to present to the Shippensburg Area of Commerce. Final project for the internship was coordinating and planning a networking event for 600 guests. 05/2011 to 02/2012 Company Name sales associate; responsible for greeting customers, assisting customers with choices, problems, and getting products, selling our credit card to customers, running the cash register, creating displays, unloading and organizing shipments, unpacking shipment and organizing it on carts, and putting together furniture. LEADERSHIP. Project leader and point person for Best of York Tab, Readers Choice Tab, The Parade of Homes Tab, and Home Show Tab; training and assisting new hires and Pier 1 Imports; coordinated and plan events at internship;. Education Bachelor of Science : Marketing and General Management 2012 Shippensburg University John L Grove College of Business City , State Marketing and General Management AACSB : International GPA: GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 International GPA: 3.5 Internship at The Conference Center at Shippensburg University Dean's List Fall Semester of 2011 and Spring Semester of 2012 Dale Carnigie, 2013 Skills ads, advertising, book, Brochure, cash register, content, credit, client, clients, customer service experience, direction, Email, event planning, Google Analytics, LEADERSHIP, managing, marketing plans, marketing strategy, marketing, networking, organizing, print advertising, Project Leader, reading, Real Estate, reporting, retail, selling, sales, Video, website ",HEALTHCARE 125," SALES ASSOCIATE Summary Motivated student seeking entry-level position. Friendly, outgoing and energetic team player with hard-working and driven nature. Experience 01/2016 Sales Associate Company Name － City , State Provided high-quality customer service to optimize customer purchasing and payment process. Initiated inventory control measures to sustain stock levels, and helped to order new inventories. Educated customers on available product options to meet and exceed customer service experience. Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention. 01/2014 to 01/2015 Cafe Attendant Company Name － City , State Maintained high standards of customer service during high-volume, fast-paced operations. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Greeted customers and provided excellent customer service. 01/2013 to 01/2014 Food Prep Company Name － City , State Responsible for the production and plating of desserts. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Helped with preparation, set-up, and service for catering events. Spoke with patrons to ensure satisfaction with food and service. Prepared food items. Education 2016 High School Diploma Manchester Central High School － City , State Sociology and Justice Studies University of New Hampshire － City , State Sociology and Justice Studies Skills Great communication skills, excellent customer service, customer service experience, Customer service, fast, focus, inventory control, Multi-tasking, purchasing, quality ",SALES 126," PUBLIC RELATIONS ASSISTANT Professional Summary My past experiences in academic and employment settings have developed the traits necessary for me to become an important team member in your organization. I am seeking a position that affords skill development and career advancement. I consider myself to be an excellent communicator, while being a creative thinker and a strong problem solver. Core Qualifications Public Relations, Marketing, Event Planning and Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest & Google+) *Microsoft Office: Excel, Word, Power Point and Publisher Systems: Raiser's Edge and POD Experience Public Relations Assistant July 2013 to Current Company Name － City , State Interface with public relations agency daily to assist with media requests in a timely manner. Coordinate interviews between reporters, Renfrew staff and Renfrew alumni. Staff media shoots and serve as liaison between journalists and Renfrew staff. Formulate press releases, byline articles and media advisories. Maintain and post creative and timely copy/content to Facebook, Twitter, Instagram, LinkedIn and Google+: 4,900 likes on Facebook, 1,980 followers on Twitter, 1,320 followers on Instagram and 2,150 followers on LinkedIn. Participate in bi-weekly meetings with public relations agency to effectively coordinate key initiatives. Prepare and send out 'Industry News' to more than 300 company members. Assistant Editor for our professional newsletter, Perspectives, and our alumni newsletter, Connections. Plan and execute our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week: create copy/content for all social media platforms; track social media progress across all platforms; coordinate media interviews; work with all sites to organize various activities for patients and staff to participate in. Contact person for all alumni events and alumni webinars. Prepare post alumni event/webinar recap reports. Help plan and staff our annual alumni reunion in June for more than 300 attendees: schedule meetings and take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu and workshops. Help plan and staff our annual professional conference in November for more than 500 attendees: coordinate staff registration; organize media training for Renfrew staff; point person for media in attendance. Assist the Northeast Region of Professional Relations Representatives. Public Relations Administrative Assistant January 2013 to July 2013 Company Name Assisted the Public Relations Manager with all aspects of public relations including uploading placements to the website, attended local media shoots and media trainings, formulated press releases and prepared the 'industry news.' Helped maintain and post to Facebook, Twitter and Instagram: 3,000 Likes on Facebook, 900 followers on Twitter and 160 followers on Instagram. Assisted with the planning and execution of our annual social media campaign 'Barefaced & Beautiful, Without & Within' during National Eating Disorder Awareness Week. Assisted the Alumni Relations Manager with all aspects of alumni relations including the planning of workshops, community events and Non-Residential Reunions. Assisted with the planning and execution of our annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, and the post-event recap report. Utilized Raisers Edge, our Alumni Database Entry System to assist with inquires and the development of accounts. Helped plan and staff our annual professional conference in November for more than 500 attendees. Assisted all 12 Professional Relations Representatives across our 13 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Marketing Administrative Assistant September 2011 to January 2013 Company Name － City , State Assisted the Director of Marketing with various office duties including editing, copying, inventory, meeting minutes, research, and mailings as well as all aspects of event planning including our annual conference, alumni reunion, road shows, and community events. Assisted the Senior Marketing Coordinator with all aspects of advertising, sponsorships as well as free and paid listings. Helped monitor Facebook and Twitter: 2,000 Likes on Facebook and 400 followers on Twitter. Utilized POD, our Professional Database System and Raisers Edge, our Alumni Database System to assist with inquires and the development of accounts as well as tagging attendees from webinars and conferences. Assisted all 10 Professional Relations Representatives across our 11 sites with various duties including fulfilling literature requests as well as other administrative and clerical tasks. Education MBA : Social Media Marketing , 2014 Rutgers University Social Media Marketing Bachelor of Arts Degree : 2011 Public Relations Penn State University 2007 High School Graduate St. Hubert Catholic High School for Girls Additional Information Business and Personal References Available upon request Skills administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles ",PUBLIC-RELATIONS 127," SALES ASSOCIATE Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than fifteen years in retail. Areas of expertise include inventory, cash management, and exceptional customer service. Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently. Accomplishments Consistently exceeded daily sales targets with an average of $1200 in sales each day. Routinely helped as many as 200 customers each day in a high-volume retail outlet. Received 5 ""exceeds expectations"" ratings on performance reviews. Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Education and Training Bachelor of Science : Community Health , 1982 Oregon State University - City , State Coursework in Business and Management Coursework in Business, Communications and Organizational Psychology Continuing education in Business Administration and Hospitality Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate , 08/2018 to 03/2019 Company Name – City , State Consulted with long-term, new and prospective customers to understand needs and propose ideal merchandise. Accurately prepared cash deposits up to $6000 with zero discrepancies. Assisted in managing day-to-day business operations, including selling various retail products by explaining unique features and educating customers on proper application of products. Warehouse Associate , 05/2018 to 07/2018 Company Name – City , State Duties included transferring packages and boxes to transport vehicles. Sort packages according to designated areas. Cashier , 08/2017 to 05/2018 Company Name – City , State As a cashier my duties included assisting customers with final purchases and operate cash registers and credit/debit card transactions. Cashier , 06/2017 to 11/2017 Company Name – City , State As a Cashier my duties included cash handling, credit/debit card payments, assist customers by providing information, ensure a clean and orderly checkout area. Sales Associate , 07/2016 to 11/2016 Company Name – City , State Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Sales Associate , 02/2014 to 07/2016 Company Name – City , State Processed all sales transactions accurately and in a timely fashion. Built and maintained effective relationships with peers and upper management. Held each team member accountable for achieving brand and performance goals. Offered direction and gave constructive feedback to motivate team members. Communicated store policy violations to the leadership team in a timely manner. Communicated information to customers about product quality, value and style. Sales Associate , 10/2009 to 02/2014 Company Name – City , State Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Offered exceptional customer service to differentiate and promote the company brand. Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. ",SALES 128," SALES & SERVICE ASSOCIATE Summary To secure an accounting position with an organization that will utilize my strong educational background and professional experience, while providing stability and opportunity for growth. YDriven and self-motivated Investment Banker with stellar sales ability and remarkable creativity.ears of extensive accounting experience Success in addressing clients' concerns Detail-oriented, efficient and organized with extensive experience in accounting systems Manages accounts payable, accounts receivable and assist in the preparation of financial statements Transactional operations experience, with a strong background in wire transfers and ACH processing Possess strong analytical and problem solving skills, with the ability to make a decision Excellent written and verbal communication skills Trustworthy, discreet and ethical Complete projects on time and able to handle multi-tasking Proficient with Microsoft office package MAS 90, 200 and Peachtree Accounting software, Banking, Finance and Administrative systems Qualified and resourceful financial professional with diverse expertise in private, government and corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application of GAAP regulations Expert in MS Office Suite Accomplishments Exceeded sales objectives in 2014 Achieved top five percentile in monthly sales in December 2014 Received “Employee of the year” Award for asset gathering. Experience Sales & Service Associate 10/2012 to Current Company Name City , State Perform bank product cross sale which involved; CD, money market, IRA, debit card, new accounts, merchant services, and referring to investment banker for stocks & bonds Perform opening and closing accounts Handle large currency and deal with all clients' inquiries about personal and commercial accounts Responsible for receivable, records, safe box, and distribute cash and cash items such as ATM cards, cashiers' check, money orders, and other negotiable instrument received at the banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits and loan payments Prepare Federal Reserve invoice for shipments and cash receivables Monitor customer Accounts with the company guide lines Accurate mortgage loan documentation and review of the records Prepared cash settlement daily for the banking center and branch ATM Responsible for investigating bad checks and returned checks Handle customer service inquires via telephone & writing correspondence according to the banks police and procedure. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. 01/2011 to 02/2012 Company Name City , State Collaborated with legal and accounting counsel to develop marketing strategies for estate and business succession planning insurance. Delivered informational sales presentations to potential investors to build symbiotic client relationships. MaintainedResearched banking guidelines and statutory requirements to stay updated on new laws and applications. a 80% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 to 12/2010 Company Name Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.Developed solid estate and tax code knowledge base through continued research and training.Achieved proper compliance and accurate executive level reporting.e companies Performed both Accounts Receivable and Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, and MS Office software programs Provide weekly and monthly projections of Accounts Receivable to the accounting manager Preformed advertising to promote a business, product, and service Managed the reconciliation of the company POS system and coordinate a daily deposit Performed monthly inventory adjustment report and gross profit report Responsible for Monthly, Quarterly and Yearly tax preparations and filings Extensive verbal & written communication with all the medical agencies including Medicaid & Medicare Functions including composing, signing and releasing routine but somewhat complex correspondence Effectively followed up to resolve problems in timely manner Card Accounting and E-Commerce. 11/2001 to 08/2003 Company Name City , State Achieved proper compliance and accurate executive level reporting.Created release and project plans and established stakeholder expectations.sion accountants to ensure validity and accuracy of data. Prepared Bank reconciliation daily Worked with the internal online cash load which was imported every morning for all Bankof America ATMs in the United States Responsible for remotely located Bank of America ATMs in different parts of U.S. for accurate settlement Supervised and audited vendors for the entire cash load that was done by third party security companies Skilled at negotiating and investigating ATM settlement discrepancy Prepared advanced and confidential correspondence Managed online banking functions Maintained existing automated reference files used to process financial data through the accounting system Updated, maintained, and reported Charts of Account and Vendor list. Education AAS : Finance May 2001 DeKalb College City , State GPA: Dean's list Finance Dean's listCoursework in Finance and Business Administration Computerized Accounting Specialist training Bachelor of Science : Finance 2016 University of Maryland University College City , State Mid-Market Investment Banking course Associate of Applied Science : Finance 2001 Georgia Piedmont Technical College City , State , Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation, ",BANKING 129," CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert     •Office support (phones, faxing,  filing)     •Excellent verbal communication Adept m ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State · Worked any other special projects assigned by management · Responsible for meeting claims production goal of 200 claims per day · Processed professional HCFA 1500 ambulance, anesthesia, labs, office visits etc. professional HCFA 1500 · Responsible for claims processing for the Medicaid plans for HMO 7 University Health and HMO 9 AHCSS · Worked as a claims subject matter expert for Banner Health Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State · Responsible for duties in support o f all departmental efficiencies as assigned by management · Scheduled refills per the patients' plan benefit · Keyed orders and sent for fulfillment · Processed RX refills for customers · Assisted with outbound calling to providers, patient and pharmacies to obtain additional info need to process the RX refill, · Answered incoming calls Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State · Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. · Verify medical benefits and eligibility with payers and calculate patient liability collection amounts · Completes the whole patient financial clearance process; including educating patients on liability and collection of patient liabilities due. · Completes all account documentation and enters the correct activity code when required. ·  Secures insurance authorizations for services and updates account accordingly · Performs payment reconciliation & secured payment entry in adherence to financial & cash control policies and procedures Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State · Worked as a Claims Examiner for DST Solutions based out of Delaware · Responsible for processing Commercial and Medicare Plans. · Adjusted backlog claims using the clients claims system for adjudication · Knowledgeable of Citrix platform for applications. · Utilized Claims Matrix to determine authorization for Delivery, Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern California. · Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim adjudication. · Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per client's guidelines for processing. · Proficient in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State · Worked as a contracted claims expert for Excellus BCBS of NY · Responsible for claims processing for the HOME Commercial, Medicare and Medicaid plans · Processed claims with the HOST side of the plan updating provider files and credentials to support claims adjustment. · Worked any other special projects as assigned by management. Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State · Responsible for immediate responses to incoming provider calls regarding claims issues.  · Process incoming correspondence from providers on claims issues that need to be resolved for Passport Health (Medicaid) and Passport Advantage. · Reprocessing claims as identified through incoming phone calls or submitted by provider relations staff.  · Identifying systematic and procedural issues resulting in claims processing errors and initiating action to resolve those issues. · Documenting calls, problems, and resolutions for future reference · Proficient in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and web application · Worked special projects as assigned by management Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008 Company Name – City , State · Answered incoming calls regarding eligibility, claims processing, and billing inquires. · Administered employee group benefits for retirees, active, long term disability, and cobra participants · Resolved Issues for billing, carrier eligibility, etc. · Organized special projects such as web inquiry responses, updating accurate information in our knowledge base customer service tool as assigned by management · Team lead/ Initiated training for full-time and temporary associates of ongoing call center and open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003 Company Name – City , State · Supported Chicago Medicare , Medicaid and Commercial Markets · Received inbound and outbound calls from insured members, clients, brokers, agents and providers · Mailed any related correspondence such as enrollment material, forms and brochures to members. · Processed medical claims that needed adjustment · Knowledgeable of DRG, ICD-9, CPT coding Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California. ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.  ·   Contract interpretation to validate proper payment logic for claim adjudication. ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications   Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Education Bachelor of Science : Psychology , Current Liberty University - City , State Psychology/ Christian Counseling Administration  Advocacy Case Management Community Relations  Counseling  Mental Health Services Programming Certification in Medical Coding May 2017 : Ashworth College - Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone ",BPO 130," SENIOR RESIDENT INSPECTOR Summary Dependable and hard-working Senior Transportation Construction Inspector with more than 20 years of experience in the transportation construction industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently. Highlights Exceptional problem solver Organized and detail-oriented Advanced critical thinking Strong communication skills MS Office proficient Proficient in E-Builder Software Superb management skills Project budgeting Cost control Project management Residential construction specialist Building Construction Trades Certificate Operational analysis Erosion and sedimentation control Technical plan execution Concrete estimation Accurate measurements and estimates Structural and architectural pre-cast concrete Blueprint reading Baseline schedules creation Building codes and regulations Demolition Accomplishments Managed projects ranging from $38 - $945 million dollars, while supervising my team, and meeting deadlines of an aggressive schedule due to the mile stones set by the government. Experience Senior Resident Inspector March 2014 to June 2014 Company Name － City , State I implemented erosion control measures at the onset of the road relocation project at the Mount Airy Airport. I oversaw installation of silt fences, check dams, and basins as per plans and specifications. I verified integrity of devices after rain event and met all project contract specifications. Senior Inspector June 2013 to February 2014 Company Name － City , State I managed the erosion control effort on the I-77 project in Statesville, NC. I oversaw and organized installation of rock line ditches and basins. Validated silt fence and outlet ditch repairs after major rain events and met all project contract specifications. Senior Bridge Inspector September 2010 to March 2013 Company Name － City , State I oversaw bridge construction of the 27B63 Fly over bridge. This was a four span bridge with spread footers. Concrete construction of abutments piers and pier caps were installed as per plans and specifications. Type 2 girders were placed as per erection plan. Construction of false work, deck rebar for decking, and dry run for concrete deck. Over saw construction of 6 cast in place retaining walls with spread footers, and 2 MSE walls with concrete leveling pads. I reviewed shop drawings for the project structures and made comments to be reviewed by engineer. Estimated cost of this project was $945 million dollars. Senior Inspector July 2005 to February 2010 Company Name － City , State I worked on the$750 million dollar Charlotte light rail system project. Oversaw construction of five bridges: two with three spans, two single spans, and one with nineteen spans. Managed this project and met deadlines even though this project had an aggressive schedule due to the mile stones set by the government. I managed bridge construction, took part in project meetings, and made comments as needed on the construction activity. Oversaw bridge construction consisting of H piles and drilled shafts. Oversaw the drilled shaft construction with a day and night shift. I checked and verified rock socket and bottom elevation. I inspected construction of abutments, piers, and pier caps formed in place with rebar and concrete. I was responsible for checking all shop drawings for the bridge before construction was preformed. I was the Senior bridge inspector for the Louisiana Timed Managers Program, Mansfield, LA. I was lead Structure Inspector on the project. I managed a $45 million dollar project on the SR 171 hurricane route. I oversaw construction of one 5-span bridge and three 3-span bridges. I inspected the work performed on 4 other bridges, concrete piles, concrete caps, type 2 girders, decking SIPS with epoxy rebar. I inspected dry run for bid well concrete finisher that meet concrete specifications. I created the punch list for final inspection. Transportation Construction Inspector March 2004 to December 2004 Company Name － City , State Worked on the $45 million dollar bridge project on SR 0028-28A Etna, PA; Penn Dot District 11-0. I oversaw construction of three cast-in-place retaining walls; pre-drilled piles, EFCO forms, rebar, concrete and tie backs. I inspected testing by the geotechnical engineer of tie backs to ensure that testing met specifications and contract requirements. Transportation Construction Inspector June 2000 to November 2003 Company Name － City , State Worked on a $38 million dollar contract for the Port Authority of Allegheny County, Pennsylvania. I also worked on a Light Rail Transit project, stage two, in Overbrook, PA. Oversaw construction of three new bridges: one six span bridge, one three span bridge and a single span bridge. Drilling caissons, cast in place retaining walls, concrete footers, structural steel placement, concrete deck, parapets, and approach slabs. I reviewed all work preformed to ensure that it met plans and specifications for monthly estimate payments. Construction Inspector June 1991 to February 2000 Company Name － City , State 1994-1999 Construction Inspector for Materials Penn Dot projects (I-79 Meadowlands) and Southern Expressway 18A. My duties included running construction soil lab for the projects. Work field testing soil, concrete and aggregates for state projects valued at $15 to $22 million dollars. 1991-1993 Construction Inspector on Penn Dot projects SR 0018 -A) Bavington Pa. Oversaw construction of a new replacement single span bridge. Bridge work consisted of demolition of the existing bridge, driving steel H piles with concrete abutments type 2 concrete girders, and sip decking. Responsible for checking all form work, rebar, and concrete as per specifications made by weekly estimates. Construction Inspector Penn Dot project SR 0039 - B18 Oversaw construction of a MSE construction single span bridge. The MSE walls were constructed before piles were being driven due to field conditions. Abutments formed, rebar placed, and concrete type 2 girders used in sip decking. I Inspected rebar and concrete for decking and Bidwell finishing machine to ensure specifications were met. Education High School Diploma : Academics Shaler Area High School － City , State Residential Construction Certificate Community College of Allegheny County － City , State Certification in Construction Materials and Lab Testing Jeff Zell Consiltants － City , State Certification in Project Management Colorado Technical College Online － City , State Interests I enjoy traveling with my family. Skills Reliable hard worker interested in using my skills to meet the requirements of this position. Advanced critical thinker that is organized and detail-oriented. Strong communication and management skills. Proficient in MS Office and E-Builder Software. Project management, budgeting, and cost control. Professional Affiliations Member of the American Concrete Institute, National Institute for Certification in Engineering Technologies and OSHA, and NC DOT Certified in Concrete and Erosion Control. ",CONSTRUCTION 131," SALES ASSOCIATE Experience 08/2014 to Current Sales Associate Company Name － City , State Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. 09/2013 to 07/2014 Production Intern Company Name － City , State Developed and maintained overall production schedules. Arranged rehearsal space, audition space, production meetings. Identified and obtained property requirements for the production based on set design and production script. Worked with production cast to encourage positive performance results. 07/2012 to 08/2012 Fashion Intern Company Name － City , State Use traditional or digital cameras, along with a variety of equipment such as tripods, filters, and flash attachments. Scan photographs into computers for editing, storage, and electronic transmission. Work closely with photographers, fashion coordinators, directors, producers, stylists, make-up artists, other models, and clients to produce the desired looks, and to finish photo shoots on schedule. Visit textile showrooms to keep up-to-date on the latest fabrics. 09/2011 to 02/2012 Museum Intern Company Name － City , State Describe tour points of interest to group members, and respond to questions. Provide directions and other pertinent information to visitors. Research various topics, including site history, environmental conditions, and clients' skills and abilities to plan. appropriate expeditions, instruction, and commentary. Education Dec 2016 Associates Borough of Manhattan Community College － City , State Jun 2013 High School Diploma Talent Unlimited High School － City , State Skills photo, credit, clients, customer service, digital cameras, editing, fashion, flash, instruction, Inventory, meetings, policies, Research, sales, set design, script, transmission ",SALES 132," MANAGED PRESSURE DRILLING FIELD SUPERVISOR Professional Summary Detail oriented and self-motivated, with a strong background in the energy sector leading managed pressure drilling operations.  Resourceful and adaptable due to the ever-changing nature of the military and the oil and gas industry. Desire to expand upon multi-skilled background through new challenges and opportunities.   Core Qualifications Results-oriented Excels in equipment  troubleshooting and situational problem solving. Reports generation and analysis Training and development Process Improvement Personnel Management Client Relations Customer Satisfaction Project Management Computer proficient Technically savvy  Experience Company Name City , State Managed Pressure Drilling Field Supervisor 07/2014 to Current Supervise the design, implementation, and execution of Managed Pressure Drilling projects for offshore drilling operations. Lead teams of 3-5 personnel in the integration and operation of pressure control systems and equipment tailored to the client's needs. Developed strong customer relations working directly with clients in the energy sector delivering MPD products and expertise. Adapted to many roles due to the recent down turn in the energy sector, including: project management, engineering assistance, logistics coordination, and technical consulting. Developed inventory control program for emerging markets abroad and continual process improvements for maintenance facilities. Managing client relationship and supporting marking and sales functions within the Organization Identifying and Managing Continuous Improvement Opportunities within the operation   Assist Sales and Marketing Functions in Identifying Opportunities to Expand Market share  MPD Control Systems Technician 06/2012 to 06/2014 Technical knowledge of pressure control systems to include: Programmable Logic Controllers, Human Interface Machines, Hydraulic Power Units, Pressure Control Chokes, Electrical Installations, Flow Meters, Computer Networking and Communications. Integration of hydraulic modeling, well data, and design to control systems. Operation of various Rotating Control Devices: HOLD 1500, HOLD 2500, RCD 5K Big Bore, ATR RCD 5K. Utilized Managed Pressure Drilling techniques in coordination with the client and operator to successfully drill otherwise un-drillable wells to completion. Utilized Lean Six Sigma techniques to drastically reduce waste and downtime associated with tool inventory and parts requisition process. Company Name City , State Electrical Branch Supervisor/ Plane Captain/ Aviation Electrician 07/2008 to 07/2011 Carrier Airborne Early Warning Squadron 115 - Supervised the Electrical Division in the repair and maintenance of aircraft electrical systems over 6 cruises while deployed to the Western Pacific Ocean on board USS George Washington.  Accountable for 7 sailors and 5 E-2C Hawkeye aircraft. Aircraft systems included: Flight controls, engine electrical installations, flight instrumentation, navigation, equipment cooling systems, power generation and supply. Awarded two Navy and Marine Corps Achievement medals and Enlisted Aviation Warfare Specialist. 2010 Junior Sailor of the Year. Company Name City , State Line Division Supervisor / Plane Captain / Aviation Electrician 08/2005 to 07/2008 Carrier Airborne Early Warning Squadron 120 Supervised crew of 15 in the daily inspection and servicing of twelve E2-C HawkEye and four C-2A Greyhound aircraft during 14 detachments.   Completed training prerequisites 4 months ahead of schedule, resulting in promotion to night supervisor.  Reduced fleet downtime by 30% by maintaining the aircraft in a ready status through improvements to maintenance and inspection processes. Education Bachelor of Arts : Business Administration 2017 Pennsylvania State University Expected graduation 2017 2016 Well Control School , City , State , USA IADC WellSHARP Supervisor Level Drilling Operations, Surface, Subsea 2016 MSTC , City , State , USA HUET & BOSIET   Helicopter Underwater Escape Training Basic Offshore Safety Induction and Emergency Training 2013 Schlumberger DPM Training , City , State , USA MPD / DPM Training (2012-2013) Well Bore Construction Drilling Fluids Intro to Directional Drilling BHA & Drill String Engineering Hydraulics for Drilling Operations Well Control Basics Dynamic Pressure Drilling Advanced Single Phase MPD , Multiphase MPD Operations Pressure Mud Cap Drilling   Advanced Auto-choke, Pressure Control 101 Control Systems Tech Basic & Advanced 2012 LoneStar College 2010 Central Texas College 2006 USN Advanced Electronics and Technical Training (2005-2006) MPD Projects/Clients Shell - Mars, Olympus, Perdido ConocoPhillips Alaska Walter Oil &Gas EnVen Energy Ventures Castex Energy W&T Offshore Chevron - Genesis, Lineham Creek Encana Corporation ",AVIATION 133," SALES Professional Summary I want a challenging occupation where I can allow my innovations to expand with experience immensely.  Motivated customer service specialist with over 5 years of retail experience in a fast-paced, team-based environment. Expertise in delivering support services and resolving customer complaints. Friendly and hard working associate ready to give it all I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient in cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent in English Fluent in Spanish Calm under pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal and written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 to Current Company Name – City Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. Set up and explained new membership contracts. Overnight Cashier 02/2014 to 09/2014 Company Name – City , State Maintained cleanliness and presentation of stock room and production floor. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Scored in top 10% of employees in successful resolution of issues Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Folded and arranged garments in attractive displays. Learned, referenced and applied product knowledge information. Seasonal Overnight Stocking 10/2013 to 01/2014 Company Name – City , State Loaded truck and properly secured items to prevent damage during transportation. Demonstrated use and care of merchandise. Helped customers with questions, problems and complaints in person and via telephone. Stocked shelves and supplies and organized displays. Organized store merchandise racks by size, style and color. Led merchandise selection, pricing, planning and marketing. Rotated manufacturer products as needed. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Loaded and unloaded merchandise using a ladder and pallet jack. Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Customer Service Representative 06/2013 to 06/2014 Company Name – City , State Answered an average of 200  calls per day by addressing customer inquiries, solving problems and providing new information. Earned management trust by serving as key holder, responsibly opening and closing theater. Politely assisted customers in person and via telephone. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Designed displays to make the theater experience interactive, engaging and reassuring. Education Associate of Arts : Current Miami Dade College - City , State 3.0 GPA Member of the Supernatural Movement Club Coursework in Accounting, Finance and Statistics High School Diploma : 2013 Miami Senior High School - City , State Accomplishments Customer Service Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Monetary Transactions Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish & English, financial management, Marketing, Microsoft Word, presenting, Sales,  Basic computer knowledge Additional Information Customer Service Award from Life 4 Cars Inc. Employee of the month at Walgreen  Employee of the month at AMC Theater 24 ",SALES 134," CLAIMS SERVICE MANGER Professional Summary Service-oriented manager  who delivers high quality customer service by accurately assessing client needs and recommending the most useful policies and products.  Excellent investigation and attention to detail skills.  Skills Property insurance Report development Critical thinking Project planning Types [Number] WPM Work History 05/2014 to Current Claims Service Manger Company Name – City , State 11/2005 to 10/2008 Associate Claims Adjuster Company Name – City , State 04/2012 to 05/2014 Casualty Auto Adjuster II Company Name – City , State Investigates, evaluates, negotiates and adjusts moderately complex auto claims presented by or against our insured to confirm coverage, Determine legal liability and equitably settle/defend in compliance with all state regulatory requirements. Works under limited supervision to Perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides advice in order to Deliver appropriate solutions to members. Accomplishments Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third-party customers. Adjusts moderately complex auto claims. Severity of claims includes soft tissue losses involving neck injury, back injury, and PIP/Med Pay. Acquires and applies intermediate knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures. Collaborates with team members to resolve issues and to identify appropriate issues for escalation. Partners and/or directs vendors and internal business partners to facilitate claims resolution. Contributes to business goals, performance metrics and effectively uses tools & technology. Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs. USAA Internal Catastrophe Unit- Property Hurricane Katrina Hurricane Irene Super Storm Sandy. 08/2004 to 09/2004 Auto Adjuster Company Name – City , State Investigate, adjust and settle, complex auto, mobile home, boat, and motorcycle claims Maintained diary management for field inspections Completed inspection appointments within the CAT database Triaged damage for proper handling Schedule tow appointments and salvage appointments for customers Issued payments for proper closing Set up hard files for proper documentation and storing. 07/2001 to 12/2004 Claim Representative Company Name – City , State Investigate, adjust, and pay claims in a call center environment. Consistently provide and demonstrate superior customer service. Handle and process calls in a detailed and accurate manner. Complete coverage investigations to ensure proper coverage and limits applied Interpret policy information to provide coverage for glass damage Take recorded statements Adjust and determine liability Negotiate with glass shops and vendors in order to obtain a fair and reasonable price. 04/2001 to 10/2008 Associate Claims Adjuster-Settle Loss Company Name – City , State 12/2004 to 05/2005 Immediate Response Unit Representative Company Name – City , State Education Current Master of Science : Criminal Justice Sul Ross State University - City , State 1 2011 BA : Criminal Justice Sociology Our Lady of the Lake University - Criminal Justice Sociology Minor in Sociology 1 1998 Eagle Pass High School - Courses include: Criminal Law, Criminal Investigations, Theories of Criminal Justice, Corrections, Crimes against Children and Adults, Tort and Liabiity 2011 Bachelor of Arts : Criminal Justice Our Lady of the Lake University - City , State 2011 Internship : Medical Death Investigations Bexar County Medical Examiners Office - City , State Assisted the on-duty Bexar County Medical Investigator with the collection of information pertaining to scene investigations, interview of witnesses, physicians, police officers and relatives Scene photographs and intake photographs for morgue check-in or out Evidence collection from scene investigations Log and count medications Office duties that include faxing medical records, police reports, answering telephones and delivering reports to the Medical Examiner.United Services Automobile Association Auto Claim Adjuster II- 1st Party Injury. Affiliations Student Associate Member of the Association of Certified Fraud Examiners. Certifications TX Casualty and Property License Skills C, call center, closing, contracts, CPT coding, Criminal Justice, customer service, database, documentation, email, fax, faxing, insurance, ISO, Law, Legal, Lexis Nexis, Medical billing, Access, Excel, mail, Office, outlook express, PowerPoint, Works, police, problem resolution, processes, fluent in Spanish, supervision, telephones, phone Additional Information ""John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals."" - Henry Adams, Financial Manager, USA Bank ",AUTOMOBILE 135," FINANCE & ADMIN MANAGER Summary A self-motivated person with a dynamic personality and have more than eight (8) years of working experience in the fields of management, finance, administration, advisor, translator, and tutor. Worked with reputable international organizations for the last 5 years in different positions. Have an excellent command of Dari, Persian & Pashto languages, as well as good understanding and knowledge of English, Russian, Arabic & Urdu language. Achievements Fulbright Scholarship Program – The University of Akron August 2015 - present Full scholarship to complete Master's degree American Scholarship Program – American University of Central Asia August 2007 – June 2011 Full scholarship to complete a four-year Bachelor's degree Work Experience Finance & Admin Manager 10/2011 to 07/2015 Company Name City , State Identified staff vacancies and recruited, interviewed and selected applicants. Conducted new employee orientation to foster positive attitude toward organizational objectives. Advised managers on organizational policy matters and recommend needed changes.  Prepared contract- subsidies, financial agreements, suppliers, services, consultancies; Prepared program budget planning; Maintained  of accurate cash records; Ensure that all procurement is completed in according with financial policies & procedures; Prepared monthly reconciliation of cash, financial monitoring,  accounting and financial plans Measurement Result: Obtained favorable settlements in over 85% of cases Supervised a team over 15 employees. ​ Advisor & Interpeter/Translator 06/2011 to 09/2011 Company Name City , State Translated conversations from Dari to English and vice verse; Organized trip & meetings; Traveled around Mazar Districts; Interviewed with women; Observed the women situation in rural area Preparing report for fundraising Measurement Result: Obtained favorable settlements in over 90% of cases Intern 06/2010 to 08/2010 Company Name City , State Worked in Credit Banking department Worked in Accounting department Maintained records and account for the bank transaction Reported monthly financial statements Prepared daily reconciliation of customer accounts  Assistant- Voluntarily 01/2009 to 03/2011 Company Name City , State Communicated with national and international stuff Organized trip Held the responsibility of finance issue  Made arrangements for official meetings, conferences, and other events. Measurement Result: Obtained favorable settlements in over 80%  Totur 07/2004 to 01/2005 Company Name City , State Applied the required teaching methods for students Training Received Training on Introduction to GIZ financial administration From 30 Oct 2011 to 3 Nov 2011 Financial Administration, procurement, O&R regulation and internal control From 27 Jan 2012 to 3 Feb 2012 Financial Administration and O&R on 27 June 2012 Time management and communication on 2-3 June 2013 Qualification on anti-corruption on 1 July 2013 Communication and team building on 1-2 Sept 2013 IPO-Information Portal Online of the Risk Management on 10 Sept 2012 Financial Management and WINPACCS Cost Control on 11- 16 Oct 2012 Capacity WORKS Training on 23-27 June  Education MBA : Business Administration, Conentration on Managment 2017 University of Akron City , State , USA BBA : Business Administration- Concentration on Finance, Banking & Investment 2011 American University of Central Asia City , Kyrgyzstan Language Skills Dari, Persian, Pashto, English, Russian, Arabic, Urdu Computer Skills Operating Systems MS-DOS, Windows (98, 2000, XP, Vista, 7), Office Suite MS Word, MS Excel, MS PowerPoint, MS Access, MS Publisher, MS FrontPage, Networking Linksys Routers & wirelessBroadband, Web Designing HTML/DHTML, FrontPage, Adobe Photoshop, Adobe Photoshop   ",FINANCE 136," ACCOUNTANT Summary Flexible bookkeeper/ accountant who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Account reconciliations Accounts Payable/Receivable Complex problem solving Bank reconciliations Creative Problem Solving Budget analysis & preparation Effective time management Complex problem solving Excellent managerial techniques Cost accounting Multi-Task Management General ledger accounting Strong communication skills Periodic financial reporting expert Strategic planning Intuit QuickBooks specialist SAP Accomplishments My professional accomplishments are in the area of gaining well rounded accounting knowledge about the business and communicating how the bottom line is affect by decisions. I was part of a team that created, advised and implemented SAP in North America while working for Colgate. At other businesses I helped implement several different accounting software solutions. Experience 08/2016 to 03/2017 Accountant Company Name － City , State Handled the day to day accounts payable, accounts receivable, monthly financial closing, work in process, and sales tax. 01/2007 to 08/2016 Co-Owner Company Name － City , State Created a business plan to help preserve a historic landmark building and encourage economic development in Historic downtown Rogers. Created from scratch Poor Richard's Art (an artist co-op) and then purchased The Rabbit's Lair and turned it into a fabric & fiber center that became one of the top 10 shops in America. Handled all day to day operations, finances, management of employees, strategic planning, and worked with City of Rogers to help with beautification and implementation of events. 11/2001 to 01/2007 Owner Company Name － City , State BKP was created after I had my daughter and wanted a more stay at home job. It turned into a bookkeeping/accounting firm that had 7 employees and over 120 different business customers. BKP specialized in small businesses that needed a bookkeeper to come to their site and keep their accounting records up-to-date and train them in the day-to-day accounting needs. BKP was sold to Beall-Barclay is 2005, where I became the Business Development Manager. 09/1999 to 06/2001 Accounting Manager Company Name － City , State Hanna's was a company that had grown so fast it needed process, procedures, and software to bring it up to speed. While I was there we implemented new software, audits, and inventory controls for the retail shops. 09/1997 to 09/1999 Cost Accounting Manager Company Name － City , State My job was to implement SAP software. Starbuck's was going through their manufacturing processes and creating a cost accounting system. It was a fabulous job, I just found the Seattle gray days too hard. 06/1989 to 09/1999 Cost Accounting Manager Company Name － City , State I begin as a cost-accountant for the Irish Spring portion of manufacturing at the Kansas City, Ksplant. It was a time of change, automation of the manufacturing process, and upgrading software to SAP. This is where I fell in love with accounting and helping the manufacturing team understand how it worked for them or against them. During my time at Colgate, I was involved in the cost of unions, strikes, complete downsizing of administrative roles, different general managers of the facility, and working with New York on monthly reports and annual budgets. Other projects included the creation of the Cost Accounting system and processes with the CPA firm hired to implement the software. My counter-part and I flew up to NY each week to work on this and then flew back each Thursday to work on our regular jobs. Once SAP was up and running for Colgate, I was transferred to Hill's Pet Nutrition in Topeka, KS as the Cost Accounting Manager to implement SAP. 02/1985 to 01/1989 Accounting Manager Company Name － City , State Speaco Foods was a manufacturing facility (multi-state) that made vinegar, juices, hot sauce and mustard. It was a family owned business that I worked at all my summers during high school and college. I worked in the manufacturing plants until I graduated college. Once I graduated college, I worked in the accounting department. I started in Accounts Payable, then receivables and then inventory control. My role in the accounting was to implement new software, train others, and get the inventory and cost accounting systems up and running. Before I left Speaco Foods, I became the Accounting Manager. Education 1985 Bachelor of Science : Business Administration University of the Ozarks － City , State , USA Business Administration Affiliations Main Street Rogers Skills Account reconciliations, accounting, accountant, Accounting Manager, accounts payable, accounts receivable, administrative, artist, Art, automation, Bank reconciliations, bookkeeping, bookkeeper, Budget analysis & preparation, budgets, Business Development, business plan, closing, Strong communication skills, Cost Accounting, CPA, Creative Problem Solving, fast, financial, financial reporting, General ledger accounting, inventory, inventory control, managerial, manufacturing process, manufacturing processes, problem solving, processes, QuickBooks, retail, sales, SAP, Strategic planning, tax, time management, upgrading ",ACCOUNTANT 137," INTERIM MEMBERSHIP DIRECTOR Professional Profile Highly responsible and dedicated professional with a proven record of success in member engagement and experience. Excellent manager of both large groups and small teams. Works well in groups. Volunteers own time.  Able to multitask effectively and handle evolving job priorities. Superior organizational, leadership and interpersonal skills. Successful in hiring and retaining highly motivated and member oriented employees. Qualifications Human resources experience Relationship builder Skilled motivator Highly dependable Microsoft word, excel, outlook proficient Oranized Trustworthy Team Player Volunteer Works well under pressure Energetic personality Relevant Experience Process Improvement Updated and created new departmental procedures. Assessed organizational training needs. Experience Company Name City , State Interim Membership Director 02/2016 to Current Oversee Welcome Desk and sales team Work and collaborate with the Municipal Services Assistant with the city of Morgan Hill Work and collaborate with the Director of Member Engagement with the YMCA Mentor and develop Welcome Desk staff Rebuild and establish trust and support with Welcome Desk staff ​Track tours given and tours closed Assess and apply financial aid to members Interact and engage with members ​ Company Name City , State Health and Wellness Director 05/2015 to Current Oversee 65 direct reports and the day to day operations in the fitness center and group fitness program.  Actively participate and co-chair the Health and Wellness cabinet with all 11 branches of the Silicon Valley YMCA association Prepare weekly  sub schedule and quarterly schedule changes  for group fitness Track and maintain wellness coaches, group fitness instructors and personal trainers hours in ADP Oversee Health and Wellness Coordinator job duties  Mentor and develop Health and Wellness Coodinator Develop and grow all fitness staff by successfully preparing and tracking goals and provide training and leadership opportunities Oversee fitness department budget, research and purchase expenses and maintenance for the fitness center and equipment and manage expense reports Coordinate and execute programs and projects as assigned by AED Conduct phone screening and interview candidates for wellness coach, group fitness and personal training positions Conduct auditions for Wellness Coach, group fitness and personal training candidates  Successfully participate and support staff campaigner volunteer between all  fitness staff and exempt staff 2012-present Volunteer and assist with the YMCA Annual Giving Campaign 2012-present Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Collaborate, lead and support leadership staff as well as front line staff to strengthen the partnership between the City of Morgan Hill and the YMCA Created and developed the CRC staff in-service agenda with other leadership team members 2012-present Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Developed a working relationship with both city of Morgan Hill and YMCA maintenance teams to ensure quick and timely response to any issues that arise in the fitness center, group fitness studio or with the equipment on the fitness floor and group fitness studio Company Name City , State Health and Wellness Coordinator 10/2012 to 05/2015 Oversee 17 direct reports and the day to day operations in the fitness center Prepare monthly calendar scheduling for wellness coaches shifts and monthly calendar scheduling for wellness appointments for members Track and maintain coaches hours in ADP Track all wellness coaches end of shift reports, member engagement, wellness appointment percentages and wellness coaches FitLinxx triggers Develop and grow wellness coaches by successfully preparing and tracking goals for each wellness coach and provide training and leadership for each wellness coach Work closely with the Health and Wellness Director with the fitness department budget, research and purchase minor expenses and maintenance for the fitness center and manage expense reports Created and implemented the CRC Youth calendar and oversee Mini Me and Youth Fitness activities Coordinate and execute programs and projects as assigned Conduct phone screening and interview candidates for wellness coach positions Conduct auditions for Zumba and UJamm candidates for group fitness Successfully participate as staff campaign liaison between all group fitness staff and exempt staff for the past 3 years Volunteer and assist with the YMCA Annual Giving Campaign for the past 3 years Work and collaborate with leadership team regarding the SEER survey to deepen member satisfaction and connections Created and developed the CRC staff in-service agenda with other leadership team members for the past 2 years Coordinate and execute special community fitness events such as the Youth Triathlon and Get Fit Coordinate and execute member engagement programs such as the Indoor Triathlon, El Toro challenge, TRX 40/40 challenge and March Madness Actively participate in the Health and Wellness cabinet with all 11 branches of the association Developed a working relationship with Danny and Fred to ensure quick and timely response to any issues that arise in the fitness center or with the equipment on the fitness floor Work with and assist Health and Wellness Director with group exercise tasks as needed: sub list, group fitness class schedule, auditions and communication with instructors. Company Name City , State Group Fitness Instructor 10/2010 to Current Cultivate positive relationships with participants by interacting with them during group fitness classes. Explain the use of exercise equipment to all participants, prioritizing safety at all times. Greet all members in a professional and friendly manner. Develop safe and effective exercise programs for all members. Assess individual progress and suggested appropriate changes. Immediately report any damaged or broken equipment. Teach a variety of group exercise classes, including Kick Boxing, Turbo Kick, Pilates, Body Pump, TRX,RIP, Step, Boot Camp, Zumba, Zumba Kids and Zumba Gold. Explain exercise modifications to participants with a history of injury. Company Name City , State Manager 04/2001 to 07/2010 Performed all scheduling of staff Prepared and executed all payroll and commission of staff Prepared and tracked all inventory and sales of merchandise Provide training and leadership for staff Prepared and executed all cash, checks and credits paid for deposit Researched and purchased all equipment and parts Conducted phone screenings and interviews for all new hires Acted as liaison between employees and CEO Prepared and conducted all staff meetings Worked with the city of Nampa with Chamber of Commerce events. Education Bachelor of Arts : Liberal Arts 2003 Northwest Nazrene University , City , State Liberal Arts Credentials CPR, First Aid and AED YMCA Diabetes Prevention Program YMCA Child Abuse Prevention FitLinxx Various group fitness certifications ​ ",FITNESS 138," FINANCE SUPERVISOR Summary Able to adapt and flexible enough to help manage changing priorities and maintain a high standard of work and accuracy in spite of changes. Reliable resource and highly valued team member within my department by providing assistance to managers, co-workers, FPDPs, interns and taking ownership of my responsibilities in order to meet deadlines and team goals. Ability to demonstrate and develop supervisor skills to work with FPDPs coming through the program to develop skills needed for commercial BU roles in the future. Strong team player who has developed a strong reputation and earned the trust and respect of those around me. Open to new and different approaches, embracing new requirements and incorporating them into my work, while making sure all information is flowing and reported properly. Along with quickly learning new skills to adapt. Ability to indentify and resolve problems to make sure data is accurate, complete and communicated properly. To contribute strong background in finance and my drive for excellence and success to the Abbott Nutrition organization Experience Finance Supervisor 05/2012 to Current Company Name City , State Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the Adult business unit to present for senior management review. Pull and analyze market and share data by Institutional segments in Tableau system. Budget and report total Institutional AP&G spend. Complete monthly analysis of E&O for Adult Institutional products. Supervise and mange one employee within the Finance Professional Development Program rotation. Develop and consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE and S&OP) for the TN business unit to present for senior management review. Budget and report total Institutional AP&G spend. Complete monthly analysis of E&O for Adult Institutional products. Consolidator for Therapeutic Nutrition Business Unit Develop and consolidate financial plans/forecasts (including annual plans/updates, monthly S&OP, LRP's, and LBE's) for the business unit to present for senior management review Develop and consolidate the financial package of monthly business results for senior management review Prepare annual plans/updates, LRP's and LBE's for our marketing departments and other AP&G budgets and conduct monthly meetings with directors/managers/budget owners to review Consolidate and submit month end close financial information for our business unit's results, provide necessary commentary and variance research Coordinate, calculate and track royalty expenses Participate in Sox Testing as needed, in 2009 completed testing of Financial Reporting department Products Operating Administrator: complete month-end transfers of sales and margin statistics by sku level Prepare Investment Package analysis of balance sheet and provide commentary on monthly basis Monitor and reconcile inter-company accounts with Corporate Reconcile general ledger daily and investigate and address potential problems before month-end close Prepare swell allowance accrual analysis Assist in Daily Sales processes and other team requirements as needed Compile and submit Federal and State Tax Packages Participate in Sox Testing, including testing plant inventory processes and procedures Senior Mutual Fund Accountant 08/2004 to 11/2005 Company Name City , State Promoted to senior level in October 2005 Prepare and analyze financial statements and shareholder reports Prepare and analyze fund expenses, expense accruals and review total returns Prepare marketing products for distribution to shareholders Prepare regulatory filings and board materials Assist management with special projects Participate in Mentor Program to train new associates at BISYS Enter all mutual fund transactions and trades to a fund on a daily basis Distribute fund data to internal and external business partners Calculate daily market value of portfolio holdings and net asset value Complete month-end reporting requirements Interact with external bank custodians and investment advisors on fund administration Accounting/Finance Internship 06/2002 to 03/2003 Company Name City , State Intern in Accounting Department at headquarters of Westfield Bank Perform daily accounting routine, completed reconcilements, commercial loan audits and budgets Systems Experience and Proficiencies Microsoft Office/Outlook, Lotus Notes, SAP, HOST Analytics and Tableau Software SAP and HOST Analytics subject matter expert for Abbott Finance organization Education Bachelor of Arts : Business Administration, Alliance, OH Mount Union College Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH Professional Affiliations Bachelor of Arts in Business Administration, Finance Concentration, Mount Union College, Alliance, OH Skills Financial Analyst, Budget, Forecasts, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Marketing, Budgets, Finance, Financial Reporting, Month End Close, Therapeutic, Basis, Accounts With, Balance Sheet, Daily Sales, General Ledger, Inventory, Of Sales, Sales, Sales And, State Tax, Statistics, Filings, Financial Statements, Mentor, Accountant, Mutual Fund, Accounting, Audits, Commercial Loan, Daily Accounting, Lotus Notes, Microsoft Office, Ms Office, Outlook, Reconcilements, Sap, Subject Matter Expert, Tableau Software, Team Player ",FINANCE 139," LEAD COOK (COOK III) Summary Charles Hundley has well over nine years of overall cooking and kitchen experience. Four years of lead cook experience. Three years as a certified trainer. He has gained various amounts of knowledge in the culinary industry and has taken his career to many different levels throughout his cooking career, though he only has minimal school training Charles has learned from various top of the line chefs including the top three chefs of The Norwegian Cruise Line's Pride Of America Executive Chef Frank D. Chef David Lilllis, and Chef Alan) These great chefs have taught Charles various skills in the kitchen including learning of the mother sauces, knife skills, and even new kitchen terminology. Charles Has also worked with Iron Chef Michael Symon on a couple different occasions and has learned various techniques with smoking meats, using herbs and spices, as well as manage cooking time and work different items all at once. WIth an Associates degree in Business Management and a strong understanding of business concepts, Charles can combine the knowledge of business management and culinary to become a very outstanding chef, and has done so thus far in his career in the culinary field. Able to deliver quality dishes in a timely matter. Superior culinary art skills and techniques. Willingness to learn while retaining a positive attitude, and ability to understand guests want and needs. Charles has the drive, passion, and heart to be a great chef. Core Qualifications Knowledge of Mother Sauces, Produce orders, Knife Skills, Menu organization, Kitchen Management skills, Employee management, Scheduling management, very fast learner. Learned new skills and knowledge with each company I worked for, and learned how to better serve our guests wants and needs therefore I would base most of my menus off that. Experience Lead Cook (Cook III) 06/2012 to Current Company Name City , State Prep menu for the day service. Help all our cooks in my area with dinner setup. Delegate all our breaks throughout the shift. Assist our Sous Chefs and Executive Chef with running dinner service. Maintain cleanliness throughout each shift. Positive interactions with all guests throughout service Started out as a prep cook and moved to Cook Lead/Cook III within six months. Cook Lead 11/2009 to 05/2012 Company Name City , State Prep our menu for each shift. Make sure we cook all the food for each station to operate in time for service. Manage our assigned station making sure we are stocked with the proper items throughout each shift Work with the Sous Chefs, and Executive Sous chefs, and cooks to run shifts smoothly. Abide by the USPH Standards Galley Steward (305) 436-400 (Ronald Strode. Assistant Cook 09/2008 to 11/2009 Company Name City , State Make sure our assigned kitchen has the proper cook-ware each shift Responsible for the cleanliness of our assigned station as well as kitchen we are working at Provide our cooks and chefs with clean and sanitized equipment throughout each shift Responsible for knowing what chemicals we are working with and all safety procedures that accompany them. Abide by the USPH Standards Promoted after my second contract with the cruise ship. Lead Cook 04/2007 to 09/2008 Company Name City , State Put in product orders for the Restaurant. Set the kitchen schedules. Monitored our cooks while they prepped for the day. Hired new cooks. Conducted monthly restaurant inspections. Worked as the window man on busy nights (Call out order times, and completed plates with garnishes, as well as double checked recipes before servers took them to our guest) Maintained menu items and the recipes. Lead Cook/Kitchen Trainer Kitchen Manager 07/2006 to 09/2008 Company Name City , State Cook and Prepare meals for our guest. Responsible to train all new kitchen cooks and dishwashers. Keep control of the night shifts in the kitchen. Train new kitchen employees at the 4 locations around Cleveland (Strongsville, Westlake, Downtown Cleveland, And Beachwood OH) Discuss and review our cook assistants with our sous chef and Kitchen manager and General Manager I started out as a prep cook in the back learning the menu for about two months then moved up to line cook for six months before I became a Lead Cook. Education Associate of Arts : Business Management 2007 Lakeland Community College City , State , USA Business Management High School Diploma : High school 2005 Charles F Brush High School City , State , USA I also Attended Beechwood High school my junior and senior years of high school as part of the Vocational program where I studied Culinary Arts. Personal Information Lakeland College Kirtland, OH, United States Although it is not a degree for the culinary field, I have been able to apply this degree to my career and it has helped me along in my career obtain various management positions within the culinary field, which I have excelled in in my nine plus years of this profession. My goal is to one day become an executive chef and I feel at this point I will reach it one day soon. Cooking has become a strong passion of mine to where cooking jobs do not feel like jobs anymore, its more like a fun way to live my life day to day able to wake up excited to go learn new cooking skills and make people excited about visiting our restaurant, well which ever one I am working in at the time. High School Diploma: Culinary Arts (Vocational School at Beechwood High School) 2005 Charles F Brush Lyndhurst, OH, United States While attending Brush High School (My high School) I also attended Beechwood High School from my Junior year (11th Grade) to my senior Year (12th Grade) to study culinary arts where we learned the basics of cooking. I was interested in how to become a cook and how to make various dishes so I would e able to cook meals for my family at home. During high school, although I was in the Culinary Arts program, at the time it did not keep my interest, so when I graduated I got into the Business management field, while attending college I began working as a dishwasher at Houlihans and was intrigued again by working in the kitchen, so much that I was able to be promoted to prep cook and from there I started my Culinary Career. Each year they have it here in Cleveland, and if I am Available, I work at our annual Air show as a cook vendor if there is an opportunity for me. I also like to volunteer to cook for the homeless at our Cleveland Food Bank, during the holidays which I have not been able to do recently, but I do love being able to put smiles on everyone during the holidays with exceptional and delightful meals. Skills Kitchen Management Knife SKills Mother Sauce Knowledgeable Ability to Adapt to any situation Leadership skills Employee Development Fast Pace and efficient ",CHEF 140," ACCOUNTANT Summary Results-oriented accountant with strong work ethic and over four years of experience.  Successful at managing multiple projects and consistently meeting deadlines under pressure. Bi-lingual in English and Spanish with outstanding analytical, oral and written communication skills across all levels of the organization. Extensive knowledge of accounting software and processes. Skills Full Accounting cycle Account reconciliation  General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable Accounts Payable Inventory & Purchases  Fixed Assets Auditing Payroll Taxes  Benefit and compensation  Team work oriented Employee training and development Supervising Effective time management Deadline-oriented Experience Company Name City , State Accountant 03/2018 Manage and oversee the daily operation of accounting department including.  Monthly bank reconciliations over 10 companies. Manage rent roll, and collections. Prepare overall accounting reports and internal financial statement. Company Name City , State Accounting and Finance Supervisor 07/2017 to 12/2017 Manage and oversee the daily operation of accounting department. Conducted month-end balance sheet reviews and reconciled any variances.  Coded the general ledger and processed vendor invoice payments.  Coordinated approval processes of all accounts payable invoices.  Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Prepared annual federal, state and local tax returns. Company Name City , State Administrator/Accountant 03/2015 to 06/2017 Manage and oversee the daily operation of accounting department including; Account payable/receivable *Cash recipes * General ledger * Payroll * Collection * Bank Reconciliations * Check run * Fixed assets activity. Quarterly,monthly and annual local and state tax returns. Monitor and analyze accounting data and produce financial and productivity reports. Banks deposit and office mail pickup.  Monitors and maintains office supplies inventory.  Manage office vendors, service providers and maintains certifications documentation updated. Maintain fiscal files and all documents transaction. Preparation of Annual 480 and W2. Collaborated extensively with auditors during preliminary and year-end audit processes. In charge of HR includinf,  hiring process, supervising, vacation and sick monitor, coordination of office activities and benefits for office staff including; medical plan and 401k. Company Name City , State Assistant Controller 03/2013 to 03/2015 Account reconciliations. Journal and general ledger entries and postings. Manage Accounts payable and accounts receivable as well, also make collection efforts.  In charge of payroll and administration of employee benefits. Responsible for all invoicing activities. In charge of office supply and inventory. Assist the Controller with overall administrative duties including human resources and financial analysis of the company. Company Name City , State Seasonal Tax Advisor 01/2012 to 05/2013 Responsible for preparing federal and state income tax returns for the small business firm and individuals. Calculate sales and depreciation for various tax reports. Prepare a financial analysis to properly assess customers on government tax laws and incentives. Audit previous tax files to identify corrective opportunities. Occasionally verifies totals on forms prepared by others to detect errors of arithmetic or procedure. Make recommendations on how to improve future financial performance. Work as a part of an advisory team to effectively address issues. Company Name City , State Account Executive 03/2008 to 03/2013 Providing analysis services and financial advising, helping individuals to take the best decision at the time of make any financial investment. Mortgage consulting and marketing of different types of loans including constructions and comercial loan Monthly sales over 2.5M.  Analyzing financial information and credit profiles for pre approval purpose.  Seek for potential customers through telemarketing and special promotional events. Answered customers' questions regarding products, prices and availability. Work History Company Name City , State Account Executive and Loan Processor Company Name City , State Account Consultant Education and Training Certification 2016 Accounting Training Center , City , State , United States IVU and SURI Software MBA : Accounting and Finance 2014 University of Phoenix , City , State , United States Continuing education courses focusing on the Major Changes in Accounting Standards Certification 2011 HR Block , City , State , United States Tax Course BBA : Administration 2010 University of Phoenix , City , State , United States Minor in Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint and Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO or SURI PC Law ",ACCOUNTANT 141," TEACHER Summary Teacher] with [11] years experience. Specialty areas include [Classroom Management, Behavioral Development, Motivating and Mentoring. Educating, Counseling and Teaching]. Core Qualifications Teaching - Behavioral/cognitive skills development Educating - Audio-visual aid implementation Mentoring - Positive atmosphere promotion Counseling - Age-appropriate lesson planning Classroom Management - Classroom discipline Core Discipline - Clear public speaking skills Managing classroom for diverse populations - Effective time management Active participation in [groups, plans, events] - Excellent reading comprehension Expertise in [curriculum focus] - Positive reinforcement Experience working special needs students - Behavior modification Motivating students Innovative lesson planning Tailoring curriculum plans Positive learning environment CPR certification Effective listening Differentiated instruction Student-centered learning Interpersonal skills Achievements Selected Head Teacher 2 consecutive years in a row. Selected as Centerville Elementary Union Rep for 2 consecutive years. Graduate of Lincoln Challenge Academy Mentoring training for at-risk youth. Above and Beyond Award from Accomplishments Served as Head middle school basketball coach for 8th grade students for 2 years. Served as Head basketball coach for 9th grade boys basketball for 7 years and assistant varsity basketball coach as well for 7 years. Helped more than 300 students reach their Individual Education Program goals. Chaperoned the 7th grade trip to Six Flags with 120 students. Served as Performing Arts Department Chair for 3 years. Served as supervisor of a day care that grew 45 percent under my supervision. Scott Main Exchange supervisor of the month 5 times. Experience Teacher July 2004 to June 2014 Company Name － City , State Instructed through lectures, discussions and demonstrations in Math, Science, Social Studies, Language Arts, Reading, Spelling. Assigned lessons and corrected homework. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Served on various committees and projects including Your Choice, Emergency Planning and Safe School. Facilitated activities that developed students' physical, emotional and social growth. Encouraged students to be understanding with others. Used the positive reinforcement method to redirect poor behavior. Conducted small group and individual classroom activities with students based on differentiated learning needs. Worked with an average of 30 students per class. Participated in ongoing staff training sessions. Coach August 2005 to February 2014 Company Name － City , State Coach Boys Freshmen Basketball. Coach Boys Middle School Basketball. Teacher January 2009 to January 2011 Company Name － City , State Creator of an After School Detention program to curb bad behavior and avoid out of school suspension. Serve as principal in building principals absence. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. Technology Integration: Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment. Parent Communication: Regularly met with parents to discuss student issues and course weakness areas. Encourage and reward students for extra-curricular involvement in school based activities. Elected as a member of Building Leadership Committee. Achievement Award. Campus Security Officer March 2002 to April 2005 Company Name － City , State Patrol campus interior and exterior. Provide jump starts, break-ins, escorts, speeding tickets, parking violations, arrest people, take reports, answer phone calls. This school provided 24 hour campus security 365 days a year. Supervisor April 2001 to August 2002 Company Name － City , State Supervised a staff of 3. Scheduling staff hours and ordering products such as diapers, food, wipes, cleaning supplies. Scheduling trips to swimming pools, parks, picnics. Producing plays for the annual church performances. Writing reviews for staff and reports to the pastor of the church. Advertising for increased enrollment. Supervising kids when needed. Changing diapers, wiping noses, treating wounds, giving medicine as prescribed. Sending quarterly reports to donors and parents. Making daily contact with parents and filling out daily report cards for parents awareness. Loss Prevention Security Officer September 2000 to March 2002 Company Name － City , State Monitor sophisticated security system for signs of theft, waste, corruption, misappropriation of funds, personal escort for employees when needed or requested. Typing detailed reports for Management, MP's, Court, Base Commander's Office. Supervisor for Outdoor Living Department February 1998 to August 2000 Company Name － City , State Supervised staff of 7 sales associates in the outdoor living department of Scott AFB Main Exchange department. Responsible for scheduling staff, Giving appraisal reviews, ordering product, phasing out unsuccessful product, reporting to management. Inventory. Pulled and stacked pallets using order pickers, forklifts, reach trucks. Unloaded trucks of pallets of pavestones, rock, outdoor equipment. Education Master of Science : Counseling , 2012 Lindenwood University － City , State , U.S. GPA: Dean's List Bachelor of Science : Education , 2004 McKendree College － City , State , U.S. Interests Enjoy landscaping and working outdoors. Fishing. Conditioning. Weight Lifting. Reading. Researching. Working on cars. Attending sporting events of all kinds. Playing basketball, softball, racquetball. Watching movies.Performing Arts. Playing music. Building wealth. Skills Leadership, Motivation, Management, Speaking, Listening, Counseling, Teaching, Computer Literacy, Training, Editing, Organizing, Development, Implementing, Typing: Additional Information Community Involvement Intramural Organizer for After school youth basketball and flag football. Affiliations Chi Sigma Iota - Honor Society for Counseling. Lincoln Challenge Academy Mentor member. McKendree University Alumni Member Professional Affiliations Member of Chi Sigma Iota - a counseling fraternity for honors students. Lindenwood University 2012 St. Charles/Belleville, MO - IL, U.S. School Counseling M.A. School Counseling Member of Chi Sigma Iota - a counseling fraternity for honors students. Certifications CPR Certified Standard Teaching Certificate K-9 Self- Contained Middle School Lincoln Challenge Academy Mentor Member. ",TEACHER 142," MECHANICAL ENGINEERING INTERN Summary CAD | CAM | Finite Element Analysis | Mechanical Design | Product Design and Development Skills 5 years of experience with CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO) 2.5 years of experience with CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct) 2.5 years of experience with Analysis (Linear & Non-linear Static, Dynamic, GD & T, Tolerance Analysis, Design Optimization) Experience with Sheet metal, Design for manufacturing, generating Bill of Materials, DFMEA, Sculpting. Experience with advanced material selection for rapid prototyping, advanced manufacturing, welding and 3D printing. Experience 09/2013 to 05/2014 Company Name Finite Element Analysis of Industrial Robotic Assembly, Illinois Institute of Technology, Chicago Jan - May 2016. Conceptualized, brainstormed and designed a 6-axis SCARA Robot for pick and place operation in automotive industry. Performed static analysis with stainless steel 304 to evaluate the maximum load an assembly can lift before yielding. Also, analyzed Gripper and joints to eradicate future failures. Optimized design using OptiStruct by varying mesh sizes and element order. Simulated assembly with dynamic analysis to find distorted elements and to verify optimized structure. Reliability Engineering Analysis on Automotive Oil Pump, Illinois Institute of Technology, Chicago Sept - Dec 2015. Used industrial reliability specifications to select the power consumption and flow rate at three distinct levels of rpm to study its variability. Improved system using Taguchi analysis by optimizing signal to noise ratio. Conducted Failure Mode Effect Analysis (FMEA) to analyze potential causes of failures to deliver clean oil upon demand Abstracted and designed Near Dry Machine with two inlet nozzles. Performed fluid analysis and actual results on lathe machine. Provided vegetable oil as a coolant with pressurized air on flank face of the tool, which resulted in unburnt and recyclable chips. Gearbox Design, Narsee Monjee Institute of Management Studies, Mumbai Jan - May 2013. Designed a gear box with different gears such as spur, helical worm by considering seals, lubricating oil and bearings. Assigned materials and performed dynamic simulation to define contact surfaces. 06/2013 to 08/2013 Mechanical Engineering Intern Company Name Initiated a project to perform a failure investigation in mufflers due to the low clearance of roads and provided feedback. Established and coordinated maintenance, GD&T, safety procedures, service schedule and supply of materials in the maintenance shop. Developed failure reports including feedback based on common failures from the automotive industry. Set up and calibrated accelerometers on Hyundai cars to conduct tests to analyze the modes of vibration of vehicle and the steering column. 05/2012 to 07/2012 Manufacturing Engineering Intern Company Name Analyzed automation, process parameters, different equipment to shape and control the profile of chips and Manufacturing process of Hot Strip Coil. Re-designed the existing shop floor to improve space utilization, increase material flow, optimize labor and reduce holding costs by 5% and improved space utilization by 20%. Performed statistical analysis on historical data of the operating parameters using SPC and DOE's to identify significant factors contributing to process deviation and affecting the cold crushing strength of the pellet. Generated Bill of Materials and calculated overall manufacturing cost. Education and Training May 2017 Master's : Mechanical & Aerospace Engineering Illinois Institute of Technology (IIT) － City , State Mechanical & Aerospace Engineering 3.5/4.0 Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing May 2014 Bachelor of Technology : Mechanical Engineering Narsee Monjee Institute of Management Studies － City India Mechanical Engineering 3.19/4.0 Work History Company Name Certifications Autodesk Certified Professional in Autodesk Inventor Professional Software. (License # 00313355) *Autodesk Certified Associate in AutoCAD Software. (License # 00296190) Publications Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability of Dissimilar Metal Joints using Fusion Welding: A Review"" presented at the International Conference on Machine learning, Electrical and Mechanical Engineering (ICMLEME'2014), Dubai (UAE) Skills 3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding ",ENGINEERING 143," SALES ASSOCIATE Summary Actively seeking a Full Time position in Technology within an organization utilizing my skillset and innovation to grow in a success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 to Current Company Name － City , State Interact and assist customers, co-workers, Loss Prevention and Management, take direction from supervisor on assigned tasks and notify upon completion, notify Loss Prevention of suspicious activity and safety hazards, answer phone, provide customer service on sales floor while assisting with recovery. Materials Handler Jun 2008 to Mar 2009 Company Name － City , State Extract parts from inventory for kits to be assembled on production floor, audits, notify supervisor of completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 to Feb 2008 Company Name － City , State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files for underwriter department, follow up with supervisor with updates on progress, faxing, copying,. Warehouse Clerk Dec 2006 to Oct 2007 Company Name － City , State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies from receiving dock and replenish back into inventory, record new inventory counts and follow up with supervisor to keep records accurate, replenish supplies to production floor for assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS , Network Engineering 2017 Moorpark College Network Engineering AS , Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista ",SALES 144," PRODUCT PHOTOGRAPHER Summary Enthusiastic Photographer committed to delivering promised results and remaining true to a unique artistic vision. Highlights Proficiency in Photography Results-oriented Adobe Photoshop Capture one Proactive approach to problem solving Excellent workflow management Lighting expert Freelance Work Second/Associate photographer, assistant, intern, post possessor Weddings, Mitzvahs, Portraits Barrie Anne Photography – Philadelphia, PA Jeremy Messler Photography - Cherry Hill NJ C & C Studios – Chalfont, PA Commercial jobs Onestop.com for The Frye Company Barney's New York and Company Too Fast Apparel – www.toofastonline.com ​ Experience Product Photographer June 2014 to Current Company Name － City , State Collaborated successfully with a variety of personalities and work styles. Photograph product for web store. Retail store and support the live show. Photographer May 2013 to March 2014 Company Name － City , State E-commerce Photographer. Photograph product for web store. Retail and whole sale websites. Skin retouching, background removal, special effects, color correcting & batch editing. Photograph editorials. Catalogs, look books, and banners. Scheduled models for shoots Photographer October 2012 to May 2013 Company Name － City , State Editorial and product photographr. E-commerce and print. Cropped, manipulated and performed color-balance for final images. Education Associate of Science : Photography , 2012 Antonelli Institute of Art and Photography － City , State Excelled in course work related to:Fashion Photography and Portraiture High School Diploma : 2009 North Penn High School － City , State Skills Desktop Publishing Software: Photoshop, Capture One, Lightroom ​Strong Communication Skills Great with Creative Problem Solving ",APPAREL 145," AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller with more than 32 years of experience working traffic in the En Route Environment. Performed OJTI, CIC and ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application of risk-management Principles. Learning style assessment. Accomplishments Preformed a comprehensive Analysis of the Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I was a member of the Independent Operational Assessment (IOA) team that performed a comprehensive Analysis of the ERAM upgrade to the National Air Space System (NAS). I performed in-depth triage of ERAM anomalies at 16 different ARTCC as an ERAM Subject Matter Expert (SME). And at times made recommendations, for what kind of adaptations to local Automation could be made to enhance ERAMs performance at a particular facility. Experience Air Traffic Controller , 08/1983 to 12/2015 Company Name － City , State While working more than 32 years as an En Route Air Traffic Controller (ATCS) in the En Route environment, I maintained the safe, orderly, and expeditious flow of air traffic in the NAS. I was an expert at various disciplines of air traffic control while maintaining at least the minimum separation standard's, and adhering to procedures and regulation as set forth by the Federal Aviation Administration. 04/2013 to 01/2015 Was a National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) and visited 16 En-Route Air Traffic Control Centers (ARTCC) and identified ERAM anomalies. In addition to documenting ERAM's undesirable process, also recommending adaptation changes that resulted in the desired behavior for the affected facility. When not documenting ERAM anomalies, or consulting on ERAM work-a-rounds, I conducted training of the controllers at the sectors working traffic, concerning ERAM functionality. During my collateral duties as an IOA team member and a National ERAM SME, I was able to maintain my currency every month, and conducted OJT. 09/2008 to 04/2013 Served as a National SME on the FAA's Independent Operational Assessment (IOA) team. As a team member I collected data and collaborated on the final report concerning the operational readiness for ERAM's National Deployment. 28 years of experience working transition sectors from domestic Air Traffic Services to Oceanic Air Traffic services. This airspace required manual coordination on route, altitude and time estimates with Oakland Oceanic sectors; as well as establishing oceanic separation standers for the affected flight before entering an oceanic sector. This Radar-Non Radar environment required me to correlate flight plans with incoming and outgoing tracks, and either terminate or re-identify the flight in a Radar environment. Worked Arrival and Departure traffic In and out of Seattle-Tacoma International Airport (SEA) for 32 years. This required closely working with a level 5 Approach control, facilitating the separation of aircraft during the transition phase of a flight from the terminal to the En Route environment. This requires a strong working knowledge of geography for expediting flight on their flight plans, while working within flow control restriction, weather, and volume limitations. And before the wide acceptance of GPS navigation this required long range vectoring, which required consideration of weather and traffic situations. Sequenced traffic for Seattle Approach (S46) from high sectors (above FL230) and low sectors (below FL240) as well as converging routes, in sectors that were over the Cascade Mountains, which introduced weather, and train factors. With 28 years of experience working aircraft in a transitional phase of flight (back and forth from terminal and En Route) I have extensive knowledge and experience with different types of route structures including the new Advanced R-NAV SID's and STAR's with their descend and climb via phases of transitioning to and from the En Route to Terminal environment. As well as more conventional types of En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, as well as point-to point GPS/RNAV/ Latitude/longitude Navigation, and conventional SID's and STAR's. I worked daily military training flights on IR and VR routes, airspace reservation both moving ALTRAV and special Use airspace (SUA). I have experience with Naval (P3, F18, E2, A6 and EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 and B52), Army (A10, UH60, and AH64), and Air National Guard (F4, F15 and F16) and their missions. The sectors I was certified on had Naval, Air force, and Army bases and a joint civilian/Air National Guard base. My experience involves clearing fighters into and recovering fighters from special use airspace, as well as air refueling missions and helicopters for the Army back and forth from base to training grounds. Controlled cross border flights between the USA and Canada for over 32 years. Experience includes passing manual time estimates, flight plans, and making and taking manual hand offs via voice calls. Also experience at some of the limitations of CATTS (the Canadian version of ERAM) and ERAM's interfaces are. Have 32 years experience providing approach control services at uncontrolled, and tower controlled airports. One of the tower-controlled airports was Paine Field in Everett, WA. Pain field (PAE) is a key airport in the Boeing Company manufacturing process, and worked closely with Boeing in their testing and certification process for new airplanes. Also Pain field is an airport that many new pilots would go and do multiple practice approaches for training. This environment meant the traffic pattern at Paine field had a large variety of aircraft, Large commercial aircraft, navy fighters and small single engine trainers, this required the separation and sequence the traffic but apply wake turbulence procedures in many instances. While providing approach control services at PAE, we meet the requirements to use 3NM separation in most of the area. This required vigilantes as to how fare the aircraft was from the RADAR antenna, and adding to the complexity of this particular airspace, was the West side was over water, or low lying land; but the train rose very quickly to the East, required different techniques for lost com or vectoring to the final approach course. Preformed duties as a SME in Plans and Programs (ZSE-510) consulting on the feasibly of releasing equipment to Airways and Facilities for maintained. Preformed SME duties in Airspace (ZSE-520) working on letters of agreements with adjacent facilities, as well as airspace changes. During My involvement as an Airspace SME, I was part of a team that was involved in some major sector realignments that facilitated arrivals and departures from the South and East at SEA; as well as traffic transiting between Seattle (SEA) and Portland OR (PDX). During this realignment we also collaborated on procedures and sector alignment for Vancouver Canada (YVR) Arrivals and Departures from the South. Also I was also involved in the initial stages of National High Altitude Redesign. April 1991 I was certified as a Controller in Charge (CIC). As CIC I was responsible for the same tasks that a First Line supervisor would for dally operations. Assigning work, opening and closing sectors, handling Emergences, and approving leave and shift changes with in prescribed guild lines. December 1987 I was certified as an On The Job Instructor (OJTI). November 1986 I Certified as a Certified Professional Controller (CPC) in Area C of Seattle ARTCC. Then in September 1988 I voluntary transferred to Area A at Seattle ARTCC, and became area rated May 1989 until retirement January 2016. Education Safety Risk Management , 2013 On-The-Job Techniques for instructors , 1992 Controller in Charge Training (CIC) , 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training , 1987 Recertified November 2007 November 2000 January 1992 Associate of Applied Science : Manufacturing Engineering Highline Community Collage － City , State , USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: from August 1983 - January 2016 I am very accomplished OJTI that is able to train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding of ATC Automation processes strong understanding of ATC rules and procedures Expert vectoring and speed control skills ",AVIATION 146," DEALERSHIP FINANCE MANAGER Experience Dealership Finance Manager , 03/2011 to Current Company Name – City , State Oversaw credit department staff. Maintained ongoing communications with clients. Worked to resolve credit and financing issues. Identified new business prospects. Developed strategies with sales managers. Established credit and financing policies and procedures. Reviewed and approved loan applications in a timely manner. Dealership Finance Manager , 11/2006 to 03/2011 Company Name – City , State Processed credit and loan applications. Prepared and analyzed credit reports. Evaluated contracts and loan agreements. Maintained customer database. Dealership Finance Manager , 02/2003 to 11/2006 Company Name – City , State Reviewed credit and loan applications. Prepared monthly and quarterly financial reports. Negotiated financing and credit terms with customers. Ensured compliance with all applicable financial regulations. Education Associate's Degree : Accounting , 2002 University of California - City , State Accounting Bachelor of Science : Finance , 2005 University of California - City , State Finance Want more? Check out our other examples. See More Examples Summary Seasoned Dealership Finance Manager with a sound knowledge of the auto industry. Adept at evaluating credit requests preparing and analyzing financial reports and preparing loan agreements. Specialize in quickly dealing with customer credit and financing issues in a timely courteous manner. Core Qualifications · Extensive understanding of credit and financing issues · Comprehensive knowledge of credit and loan evaluation procedures · Sound understanding of generally accepted accounting principles · Ability to motivate staff and increase productivity · Proficient in the use of MS Office applications including Excel and MS Word · Adept at preparing financial reports and statements and analysis reports · Solid problem solving and communications skills Skills contracts, credit, clients, database, financing, financial, financial reports, policies, sales ",FINANCE 147," INFORMATION TECHNOLOGY SENIOR MANAGER Summary 15+ Years of Leadership experience in Information Technology (as an IT Director and Consultant) Extensive strategic Vendor Management Expertise (VMO Leadership) Expert in Vendor selection process (RFI, RFP, MSA and SOW) and leader in contract negotiations Senior Project Management leadership Co-Chairman of Change Management Review Board Saved Millions of Dollars in vendor expenses through successfully implemented sourcing “Partnerships” Implemented and Lead a Business Relationship Management Team Accomplished IT Technologist with a strong Business acumen, including an MBA Degree Successfully resolved complex Business, Technical and Operational issues Specialist at presenting Executive Level Technical Business Presentations (VP/SVP/CIO) Highlights Global and strategic sourcing Negotiations expert Vendor management Project management Vendor selection process IT Technical Support Cloud Computing MBA Degree Experience Information Technology Senior Manager April 2013 to February 2015 Company Name － City , State Leading worldwide major manufacturer, distributor and retailer of high quality vitamins & supplements Leadership role in the Vendor selection process (RFI/RFP/SOW) Negotiated and Contracted with selected technology vendors to optimize quality and minimize IT costs Successfully directed several major Vendor sourcing projects of Enterprise Business critical applications (Oracle EBS Suite) Draft, negotiate, and manage large complex vendor contracts Measure Vendor performance via Scorecards (SLA's, Performance Metrics, System Availability) Implement and manage multiple successful ""partnerships"" with carefully selected key Vendors (Infosys, Accenture, MindTree, Presidio, Salesforce, Oracle (OMCS), Cisco, Genpact, TechDemocracy, Tata, Pegasystems, Amdocs, etc.) Annual recurring savings of $2.75 million dollars from large “re-negotiated” support agreements. Implemented Onsite, Onshore and Offshore talent sourcing models (completed on schedule) Worked with the Business and IT Teams to successfully implement new technical support vendors/partners. Information Technology Director January 2000 to February 2013 Company Name － City , State Major Entertainment Company providing Internet, Email, VoIP and HDTV/VOD to 3.2 million customers Information Technology Director: Researched, selected, implemented and managed multiple Vendor relationships Lead several RFI, RFP, MSO and SOW's. Drafted and approved contract amendments/renewals. Extensive Business Systems, Project Management and Business Relationship achievements. Director of Information Systems with extensive experience in Customer Service technologies. Directly responsible for Managing Infrastructure and Technical Application Support teams, Improved overall contact center system uptime from 99.93% to 99.99% through monitoring and proactive maintenance. Maintained several JD Powers top system performance ratings. Directed a Business Relationship Management team which was integrated within the Business Units. Our IT customer surveys improved from C- to B+ under my lead. Successfully managed over 45 IT Projects, with many coming in on-time, on-budget and with required Business functionality Extensive Strategic Vendor Management expertise and overall responsibility for System Availability (vendor performance metrics, report cards and SLA's). Business Systems Delivery Consultant January 1999 to January 2000 Company Name － City Client Company (Cablevision Systems) “contract-to-hire” and was offered a Senior Management position within Corporate Information Technology. Started a new Technology Support team, centrally supporting over 110+ Business Applications. Client Services Manager January 1998 to January 1999 Company Name Provided professional consulting services to multiple Fortune 500 Companies in Investments, Banking, Finance and Insurance areas. My customers include Merrill Lynch, Guardian and JP Morgan Chase. Implemented customized CRM applications to streamline money transfer reconciliations between World Bank Members. Responsible for System Implementations, Project Management, Project Costing and all Customer Executive Level communications. Assisted the Sales team in closing 3 major new accounts (Sales Support role). Education M.B.A., Masters : Business Administration Adelphi University － City , State Business Administration B.S : Management and Economics State University of New York － City , State Management and Economics ITIL Certifications: by New Horizons Consulting ITIL v3 Foundation ITIL v3 Practitioner Pega Certified Project Management Project Manager Certification Skills streamline, Banking, budget, Business Systems, C, Cisco, closing 3, Consulting, contracts, CRM, Client, Customer Service, E-Business, Email, Senior Management, Finance, Guardian, Information Systems, Information Technology, Insurance, Investments, ITIL, ITIL v, Leadership, Director, Managing, money, MSA, negotiating, Enterprise, Oracle, Project Management, quality, Relationship Management, RFI, RFP, Sales, Sales Support, SLA, Strategic, technical support, Vendor Management, VoIP ",INFORMATION-TECHNOLOGY 148," BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Business development/Marketing professional experienced in sales management, marketing, technical presentation creation and service training. Diligent and driven individual who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Skill Highlights New Customer Acquisition Brand Development Account Management Prospecting Analytical Problem Solver New Program and Promotion Implementation Financial Analysis Adept Multi-Tasker Professional Experience Company Name City , State Business Development Executive 06/2010 to Current Conducted informational and educational workshops at CUNY/SUNY College campuses benefit fairs that increased credit union membership and exposure. Implemented in house marketing design for brochures, posters, articles, flyers, newsletters, e-marketing, social media/web page content which saved over $10,000 annually. Generated and maintained social media calendar for Facebook, Twitter, Corporate bog, etc. to ensure member engagement and that all content is reflective of current media and new product/service campaigns. Identified issues with existing marketing material to drive process improvements. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Company Name City , State Loan Manager 09/2001 to 06/2010 Analyzed applicants' debt to income ratio, credit report, financial and employment history to evaluate credit worthiness for personal, auto, educational, credit card and home equity loans. Communicated credit approvals and denials as well as facilitated other options such as Credit Counseling methods to improve member financial success and provided members with assistance regarding budget counseling, consolidations, payment methods and other areas relating to member's financial needs. Implemented software that streamlined collateral processing and tracking which led to an increase of operational efficiency and reduced exposure to fraud. Ensured Credit Union loan policies, procedures, documents, products and services were compliant with NCUA rules and regulations and effectively executed by staff Developed relationships with new and existing members to identify their financial needs, and assist in selection of appropriate financial products and services resulting in new loan growth by 15%. Accurately reported borrower performance to credit bureaus and responded to borrower disputes through E-Oscar. Company Name City , State Credit/Collections Analyst 01/1998 to 09/2001 Implemented new credit card system. Resolved customer inquiries and potential disputes. Managed the Electronic Funds Transfer processes are scheduled and performed timely and accurately for member access. Ensured member compliance of credit policies and procedures are accurate and upheld. Monitored, reviewed, and processed all credit card transactions. Coordinated with senior management to evaluate bad debt situations and determine effective, appropriate course of action which resulted in a 25% decrease in delinquencies and charge-offs. Education Master of Science : Finance 2011 Zicklin School of Business, Baruch College , City , State 3.47 GPA BBA : Computer Information Systems 1997 Baruch College , City , State Associate of Applied Science : Marketing 1994 Bronx Community College , City , State Skills MS Office (Word, Excel, Powerpoint, Publisher, Outlook), Constant Contact, ASA/400 ",BUSINESS-DEVELOPMENT 149," O SITE LEAD/PROCESS ANALYST Summary I am seeking a position that challenges my current experience and grants the opportunity to make a measurable impact. Much of my experience is transferable, specifically in the areas of business strategic planning, process development, problem resolution, customer service, attention to detail. I also look forward to further developing my skills and talents within the contest of the organization. I am a strong planner and problem solver, who readily and easily adapts to change. I work well individually or within the context of a team, and consistently exceeds expectations. Able to manage multiple priorities and meet tight deadlines without compromising quality. Skills Leadership development training  Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery and sustainability Interpersonal Customer Service Spreadsheets/Reports All forms of communication including verbal, written and digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow and CPI Fidelity QuickBooks Accomplishments Multiple awards for performance. Cut operating expenses by 45 % year over year by created new workflow process that enhanced efficiency Reduced office expenses by finding smarter solutions for vendors, suppliers and services. Five years of training on leadership development and mentorship Completed over 50 books on leadership, people skills and business management. ​ Experience site lead/process analyst City , State Company Name / Sep 2013 to Current Developed organizational change management strategies. Reduced organizational operating costs by 45 % by streamlining processes. Conducted activity-based analysis of business processes and made recommendations based on the findings.  Responsible for a Team of Nine Technicians Drafted monthly Financial reconciliations and forecasts Identified ""bottlenecks"" and implemented new and improved processes and policies. Ensured that team member responsibilities were defined and understood. Managed projects ,coordinated meetings and served as primary liaison between client (US Bank) and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines. Tracked departmental output. Implemented corrective actions. Trained and supported users during new system implementations and upgrades. Computed, recorded, and proofread data, records and reports. Established and maintained effective communication system. Planned, directed and monitored regulatory operations. Ensure consistent and comprehensive investor protection. Implemented processes to streamline workflow. Created solutions in the areas of inventory, production reporting, and software upgrades that led to system improvements and streamlined processes. Communicated with customers, employees and other individuals to answer questions and explain information. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity. Loan mortgage Foreclosure (Promoted) to inventory control manager. Company Name Sep 2011 to Mar 2013 Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Actively recruited and oversaw training for all new department employees. Assisted senior-level credit officers with complex loan applications. Performed daily maintenance of the loan applicant database. Achieved proper compliance and accurate executive level reporting. Managing the flow of inventory on the work floor. Enforcing new government regulation and making sure my team members were in compliance with current regulation.​ Customers service working with all diverse wells Fargo clientele. Acted as a liaison for multiple departments in creating a new standardized process. Connecting with attorneys on processing foreclosures in terms and the conditions. Examination of files to ensure there are no errors, missing information, or invalid information. Answering enquiries by telephone, in writing or by e-mail. Addressed and resolved non-routine, complex and unexpected variances. Ensuring all files meet compliance. Problem solving to resolve inaccuracies. Reviewed held up loans for re-examination and recommended appropriate action. Reported the results of loan reviews, including deficiencies and irregularities. Provided corrective action plan for problematic loan situations. Analyzed documentation for evidence of deficiencies. Lifetime fitness Jul 2006 to Sep 2015 Supervisor of the hospitality and operations department Overseeing employees/help employees meet and exceed company standards. Provide administrative support for various departments including: answering telephones, assisting visitors, and resolving a range of administrative problems and inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Provide uncompromising customer service to all patrons of the club. Coordinated multiple departments to plan meetings. Established strong relationships to gain support and effectively achieve results. Earned excellent marks on performance reviews, with citations for excellence in areas including: work, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service. All qualities that will further keep Work with fellow colleagues. Education and Training diploma Burnsville High School Biochemistry and Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry and Entrepreneurship  working progress John Maxwell Leadership Training ​ Part of CEP(continue education program) - receive cutting edge education on Bussiness ownership, leadership skills, people skills, and Entreprenuership thought process on training on creative thinking, goal setting and excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business and organizational leadership Business Thought process Strength devotement and focus Also part a monthly leadership book ie (21 irrefutable laws of leadership, skill with people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent in speaking and writing) Kiswahili  language is widely spoken and understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked with people from: Hmong culture with heavy interactions in both wells Fargo and Kern. I have also worked with Somali and Ethiopian culture leisurely and professionally. ",FITNESS 150," PROJECT MANAGER/CAD DESIGNER Experience 05/2015 to Current Project Manager/CAD Designer Company Name Oversee and manage all commercial and residential iron railing, security door, gate, and window well cover projects. Interact with customers (templating, timeframes, provide design ideas and solutions, etc.). Coordinate installs with in-house installers as well as other contractors. Draft custom hand rails, stair rails, gates, doors along with any other miscellaneous projects using Sketchup Pro. Provide the shop with detailed blueprints, cut lists, and install sheets Answer fabrication questions. 06/2014 to 05/2015 Welder/Fabricator Company Name Make templates for custom handrails. Fabrication and installation of commercial and residential stair railings, deck railings and balusters. On-site welding and fabrication. 05/2012 to 09/2012 Strip vehicles Company Name Strip upholstery (seats, floors, convertible tops, and headliners). Repaired seat foam, chrome, and leather Address Pro, Shipping Company. 01/2010 to 10/2014 Miscellaneous inserting, packaging, and hand work. Education 2014 Grandview High School － City , State May 2015 Pickens Technical College － City , State Certifications Safety in welding *Oxy-acetylene welding and cutting *Plasma torch cutting *Blueprint and welding symbol reading *Positions 1-4 GMAW, FCAW, SMAW with and without backing *Knowledge of destructive and non-destructive testing *Entry level Aluminum GTAW and carbon GTAW *2014 and 2015 SKILLS USA competition *Basic/SMAW/Semi-Automatic Welding Certificate *Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate *Basic/Entry/Advanced Welder Certificate *Advanced Welder Certificate *AWS Entry-Level Welder Certificate *SMAW Structural Welding Certificate *Semi-Automatic Welding Certificate Interests Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes Skills 3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding Additional Information Achievements *Placed 3rd in 2014 and 2015 SKILLS USA State Welding Competition *Maintained 3.6 GPA at Grandview High School *Honors and AP Classes Volunteer Experience *Food Bank of the Rockies Interests / Activities *Mechanical Engineering and Design *3D Printing and all Computer-aided manufacturing processes ",DESIGNER 151," SENIOR EXECUTIVE CHEF Executive Profile To seek employment as a Executive Chef where I can offer my skills and experience Skill Highlights Self-motivated Training and developing of Staff. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Core Accomplishments Staff Development: Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Professional Experience Senior Executive Chef May 2015 to Current Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Provided courteous and informative customer service in an open kitchen format. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Prepared a variety of local and seasonal specialties which contributed to a  10 % boost in sales during the summer months. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements. Followed proper food handling methods and maintained correct temperature of all food products. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Built and fostered a team environment Executive Chef Retail May 2013 to May 2015 Company Name - City , State Manage and Oversee Culinary Team to Include. Patient Food and Nourishments for 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million in Annual Revenue Works with 1199 Union Delegates and Leads a Team of 6 Salary Associates and 82 FTE'S and Managed Volume of 22.7 million Reduced food costs by  9% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts and dinners for diners. Executive Chef January 2009 to May 2014 Company Name - City , State Population at 180-2,000 Population at 175-1,600 Responsible for Café at Both Units Also Catering for private functions conferences team of 28 hourly associates. Reduced food costs by  7% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Followed proper food handling methods and maintained correct temperature of all food products. Restaurant Chef/Retail Chef June 2006 to January 2009 Company Name - City , State Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Oversaw 72 cooks and 4 Sous Chefs as part of overall back of the house operations. Executed various kitchen stations and assisted with, meat, fish, saute or pantry Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Complied withscheduled kitchen sanitation and ensured all standards and practices were met Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Staff Restaurant and Retail Chef June 1994 to June 2006 Company Name - City , State Reduced food costs by  12% percent by expertly estimating purchasing needs and buying through approved suppliers. Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Followed proper food handling methods and maintained correct temperature of all food products. Established and maintained open, collaborative relationships with the kitchen team. Consistently produced exceptional menu items that regularly garnered diners' praise. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Quickly and courteously resolved all guest problems and complaints. Regularly developed new recipes in accordance with consumer tastes, nutritional needs, and budgetary considerations. Enforced appropriate work-flow and quality controls for food quality and temperature. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Displayed a positive and friendly attitude towards customers and fellow team members. ? Education GED John Jay - City , State , New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit and Loss, Retail Sales, Self-motivated, Staff Development and Motivation, Team Leadership and Team Building. ",CHEF 152," PAYROLL ACCOUNTANT Summary Sixteen years experience reconciling the general ledger system, four years experience in accounts payable and eleven years experience in accounts receivable. Good organizational skills and detailed oriented. Highlights FAS Asset Accounting Quickbooks Anytime Scheduler KRONOS Munis MAS90 JD Edwards Excel Word Outlook Internet Explorer FRX Netscape Messenger Experience Payroll Accountant 07/2006 to Current Company Name City , State Answered employee questions regarding pay and resolved any issues and discrepancies Advised managers on organizational policy matters and recommend needed changes.. Processed and submitted Teacher Retirement reports and payments Updated confidential employee banking information with accuracy and speed Ran the monthly and bi-weekly payroll process. Reviewed salary changes stemming from merit increases, promotions, and pay adjustments. Accountant 04/2002 to 06/2006 Company Name City , State Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Deposited third party checks, as well as monthly reserve transfers. Balanced batch summary reports for verification and approval. Researched and resolved billing and invoice problems. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Provided support for owner and sales team in managing operation work flow. Handled cash and deposits using the proper accounting procedures and documentation. Researched and resolved collections and billing disputes with tact and efficiency. Set up, tested and configured networks, desktops, laptops and printers. Staff Accountant 07/2001 to 03/2002 Company Name City , State Prepare consolidated financial statements. Reconcile fixed asset system with general ledger. Run and make journal entries for depreciation of fixed assets. Transition financials and fixed assets due to merger with PRG. Staff Accountant 01/2000 to 06/2001 Company Name City , State Process billing and cash receipts. Reconcile accounts receivable general ledger account. Verified/requested insurance coverage on all equipment. Processed journal entries. Prepared reports for the Board of Directors. Prepared weekly reports for creditors and Controller. Accounts Receivable Administrator 01/1999 to 12/1999 Company Name City , State Processed cash receipts and credit card payments. Reconciled general ledger account. Reviewed new accounts for credit. Contracts Processor 02/1993 to 12/1998 Company Name City , State Audited customer contracts Verified and billed contracts billing fixed price Assisted project managers in closing out contracts Assisted with both, internal and external, audits Trained personnel in Raleigh, NC on processing contracts Reconciled state accounts Assisted marketing in collecting large dollar invoices Audited vendor invoices for payment Verified accuracy of hourly charges, living expenses and equipment acquisitions Tracked purchase order balances and generated Lotus reports for vendor files Processed and audited service/contractor activity records which applied billing to service contracts and generated customer invoices Advised project managers when contracts were overcharged on service contracts Audited vendor invoices for payment. Education Master : Accounting & Financial Management 2014 Keller Graduate School of Management City , State Accounting & Financial Management with Certified Fraud Examiner emphasis Bachelor of Science : Accounting 1993 DeVry University City , State Accounting Computer programming Army National Guard City , State Debug computers Programmed system to working order Skills Accounting, Accounts payable, Accounts Receivable, accruals, acquisitions, billing, closing, Consulting, contracts, Controller, credit, Customer Support, financials, financial statements, fixed assets, general ledger, Human Resource, insurance, Internet Explorer, JD Edwards, Job costing, KRONOS, Lotus, marketing, MAS90, Excel, Outlook Express, Windows, Word, Netscape, Payroll, personnel, Quickbooks ",ACCOUNTANT 153," FLIGHT MANAGER Summary I am an enthusiastic, fun and dedicated professional with exceptional communication, account management and conflict resolution skills. I have a passion for building relationships and providing exceptional customer service. Motivated by competition, Self-starter, and an effective team member. Highlights Professional Summary Core Qualifications Negotiation De-escalation Customer Service Conflict Resolution Account Management Time Management Sales International Logistics Project Management Strong interpersonal skills Skilled in MS Office Customer-oriented Skilled multi-tasker Exceptional customer service skills Experience January 2013 to Current Company Name Flight Manager Manage daily operations for 80 to 120 aircraft and strengthen relationships with assigned crew members to ensure a seamless travel experience for the client. Responsible for gathering and disseminating timely information to remedy disruptions caused by, but not limited to weather, human error and aircraft abnormalities. Provide a timely, professional and educated resource to crew members by thoroughly researching every concern and calmly resolving elevated issues. Train, mentor and act as a resource to new team members. Collaborated with leadership to create new communication tools for faster and more effective communication between departments. January 2012 to January 2013 Company Name Sales Associate Responsible for greeting customers and providing an enjoyable shopping experience through excellent customer service, product knowledge and communication. Hired as a permanent employee after being hired to seasonal help resulting from high productivity. Independently designed store visuals using guidance from corporate standards. January 2009 to January 2013 Company Name Front Desk Coordinator Responsible for proving customer service, database instruction and fielding phone calls. Spearheaded the creation of an interactive advertisement/ exibit for a school play showcasing students writing and acting talents. Education 2013 Kent State University Bachelor of Applied Studies Skills Account Management, conflict resolution, client, excellent customer service, Customer Service, database, instruction, leadership, Logistics, mentor, Negotiation, Project Management, researching, Sales, Self-starter, phone, Time Management ",AVIATION 154," BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional with an exemplary record of developing strategic initiatives to enhance sales. Thrives on a challenge, initiates action and entrepreneurial in business approach. Able to seize opportunities and demonstrates excellent networking skills. Exudes energy and enthusiasm while consistently meeting or exceeding sales targets. Offers an excellent record of experience and accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales and Network Solutions Experience Company Name September 2008 to Current Business Development Executive Responsible for managing the entire sales cycle with accountability to engage specialist team members; Aggressive and active in competitive accounts, knowledgeable regarding competition and industry trends; Identify, articulate, and implement products, solutions and services to customer requirements; Articulate and position full spectrum of OfficeMax products, services, and solutions to key departmental decision makers; Develop and implement business plan for client base to identify, sell, and support services and/or products in existing OfficeMax accounts; Responsible for proposing and closing engagements that will achieve total revenue growth (sale and annuity), profit, and customer satisfaction plans; Perform account maintenance and continuous new business development; Work with the in-territory BRM and other resources to accomplish install, revenue, and profit objectives; Develop plans for growth and solicit buy-in from management; Perform presentations internally and externally on existing capabilities to gain support. Company Name September 2005 to September 2008 Client Advisor Developed new business leads and increase client base through focused personal marketing efforts that include, but not limited to, direct mail, networking affiliations, and telemarketing ; Accommodated client product preference via presentation and demonstration; Kept abreast of incoming inventory, features, accessories, etc and determine the benefits to prospective clients; Conducted needs assessments of potential buyers; Ensured proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system; Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons; Made effective deliveries by following all sales details, inspecting every vehicle sold, introducing clients to Service Manager, and making a personalized delivery of the vehicle. Key Contributions Awarded Client Advisor of the Month 18 times; Achieved BMW of North America's highest sales award for exceeding yearly sales quotas for 2006 and 2007 Received sales incentive awards for the most on-the-spot sales and client retention. Company Name November 2001 to September 2005 Sales Representative Established relationships with key target physicians in assigned territory through office in-services, roundtable discussions, focus group meetings, speaker programs and routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, and post-sale tracking; Worked effectively with team members in gaining market share from competitors; Implemented a cross-over technique to territory organization plan to maximize and build stronger relationships with physicians and consultants; Provided product presentation to target physicians to include clinical facts statistics and indications; Attended corporate training seminars to maintain strong working knowledge of product. Key Contributions Gained highest sales percentage from new product growth since March 2005 Achieved quarterly sales goal as well as maintained top 25% status throughout tenure Built key relationships to successfully gain access to physicians that were often difficult to see. Company Name April 1999 to November 2003 Document Solutions Executive Marketed photocopiers and facsimile equipment to businesses, schools, and individuals within the assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation and demonstration, and post-sale tracking; Developed new client base in assigned territory - averaged over 200 cold calls weekly; Analyzed customer requirements to determine product solution. Key Contributions Achieved 100% of a $3M quota during fiscal year 2001 and 2002 Received highest sales award company-wide February 2000 Received Team Player award for second quarter 2001 Received Document Management Consultant of the Year award for 2001 and 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor of Arts : Political Science City , State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, and III, Forest Laboratories, April 2004 Leadership Workshop, BMW and Porsche of Arlington, October 2006 Understanding Leasing, BMW and Porsche of Arlington, September 2007 BMW of North America Quality Assurance Workshop, BMW and Porsche of Arlington ",BUSINESS-DEVELOPMENT 155," VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL Summary Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning Highlights Account management Direct marketing campaigns Mobile marketing Superior writer and editor Cross-functional team leadership Customer service-oriented Digital advertising Project management Go-to-market strategy development Competitive analysis Experience Vice President, Director of Client Services, Digital Oct 2005 to Current Company Name － City , State Increased revenue by [Number]% through product improvements. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Spearheaded the creation of blogs and social media content. Evaluated return-on-investment and profit-loss projections. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Promoted brand awareness through SEO optimization and attractive web design. Wrote creative and engaging briefs for internal and external agencies. Account Manager Jan 2004 to Current Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. Managed aspects of a major national campaign involving radio, print, concert tours and Internet extensions for Dentyne in conjunction with Clear Channel Entertainment. Coordinated development of interactive media and print advertisements including FSIs. Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. Identified and created strategic partnerships for Internet-based promotions, offline events and sweepstakes. Account Manager Oct 2005 Company Name － City , State Facilitated multiple marketing and promotional engagements for CPG clients. Evaluated performance of online campaigns and optimized effectiveness. Formed relationships with, and ensured the appropriate participation and satisfaction of key client stakeholders. Clients included Cadbury Adams, Church & Dwight, Manischewitz and Johnson and Johnson. • Managed aspects of a major national campaign involving radio, print, concert tours and internet extensions for Dentyne in conjunction with Clear Channel Entertainment. • Coordinated development of interactive media and print advertisements including FSI's. • Established website performance benchmarks, dashboards and methodologies for usability testing and trend analysis. • Supported Yahoo and AOL online campaigns which contributed to a 300% increase in traffic to the brand website. • Identified and created strategic partnerships for internet based promotions, offline events and sweepstakes. Director of Marketing / Content Manager Jan 2001 to Jan 2004 Company Name － City , State Conceived, implemented and maintained the company's web strategy. Developed targeted collateral for the sales team. Expanded brand recognition through Internet, media and mailing campaigns. Formulated effective responses to emerging competitive challenges such as customer consolidation and increasing use of web-based technologies. Researched and responded to RFPs, which established dialogue between the company and potential clients. Designed and delivered company website, copy and logo and standardized the company ""look and feel"" across marketing initiatives. Developed prototype web portal application as a marketing tool. Technical Marketing Manager Jan 1998 to Jan 2001 Company Name － City , State Managed all collateral for the Financial Services business unit via the Intranet. Customized web-based solutions to support marketing initiatives. Assisted other business units in developing their information management processes. Worked with team to develop Point Of View documents central to differentiating the company in the marketplace. Built and maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript and CSS. Reduced e-mail ""spamming"" and improved effectiveness of organizational communication channels through developing and implementing web-based newsletters. Coordinated strategic project initiatives across offices and teams. Modeled a process for tracking, updating and utilizing client reference-ability data. Education BA , Communication Rutgers University － City , State , US BA in Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Accomplishments Creative, hands-on Marketing professional with experience across industries including Consumer Packaged Goods, Human Resources, Financial Services and Information Technology. Able to communicate effectively as a liaison between creative, technical and business personnel. Demonstrated success in solving communication and technical problems through creative solutions. Recognized for streamlining processes and fostering teamwork. Expertise includes Affiliations Founding Father of Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Skills Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design ",DIGITAL-MEDIA 156," E-LEARNING DESIGNER Career Overview Highly skilled and experienced educator with a strong background in information technology. Adept at addressing the needs of a variety of learners and administrators. Strongly knowledgeable about all approaches to distance learning. Qualifications Vast experience with e-learning development software Strong understanding of teaching methodologies Extensive knowledge of emergent and current technologies Excellent organizational and management skills Ability to create training modules, storyboards and content outlines Proven ability to work with multiple parties in collaboration High proficiency with HTML and authoring tools Skills Adobe: Captivate, Media Encoder, Reader Microsoft: Excel, Internet Explorer, Media Player, Outlook, Paint, PowerPoint, SharePoint, Skype, Visio, Word Google: Chrome, Docs, Drive, Forms, Gmail, Sheets  IBM: DB2, SQL, Stored Procedures, Kenexa Other: Apple iMovie, Dayana Networks Voice Record Pro, SAP Success Factors, Tech Smith Snag It, VMWare, YouTube, C,  HTML, Javascript  ​ Work Experience E-LEARNING DESIGNER July 2015 to Current Company Name － City , State Design, developed and p roject managed education team for 501(r) regulatory compliance curriculum including learning objectives, content analysis,  story boarding, interactive design, test, project scheduling,  instructional design and d evelopment design  Design, developed and project managed education team for We ID for Patient Safety including learning objectives, content analysis, story boarding, interactive design, problem based scenarios, test, project scheduling, instructional design and development design  Analysed, designed, documented and tested e-Learning process for new LMS and authoring tool including pretest, posttest, curriculum, SCORM and feedback surveys  Designed, tested and implemented technical solution for SharePoint training resource pages, knowledge center,  navigation and department sites Researched, designed, tested and implemented a solution for How To videos on SharePoint video channel ​ INSTRUCTIONAL DESIGNER May 2009 to June 2015 Company Name － City , State Gathered requirements, allocated and managed budgets, designed and developed curriculum, managed eLearning and ILT delivery, planned and executed United States and International training, measured training, championed corporate initiatives, supported organizational requirements, and advised leadership from first line managers to senior executives. I ntegrated technology in training, designed, developed and delivered eLearning and ILT experiences, designed, maintained and updated eLearning and ILT training materials, created and maintained training project time lines, ensured quality content and materials, included instructional pedagogy and adult learning theories, assessed learning outcomes and used eLearning authoring tools and techniques. ​ TRAINER January 1991 to April 2009 Company Name － City , State Designed, developed, authored, delivered and implemented training delivered in the class room and online for data and security software Project managed and collaborated with stake holders, content owners and subject matter experts to create learning objectives, content and assessments Designed courses for various delivery methods including class room, web, computer, magazine articles, book publications, and speaking at conferences Project managed proposals, schedules, resources, and tasks for implementation and delivery of training and proof of concepts Implemented training as editor, subject matter expert, class manager, trainer and class administrator Education and Training Master of Science : INSTRUCTIONAL DESIGN AND TECHNOLOGY , 2015 WESTERN ILLINOIS UNIVERSITY － City , State , United States Master of Science : COMPUTER SCIENCE , 1994 DEPAUL UNIVERSITY － City , State Bachelor of Science : Facilities Planning and Management , 1984 PENNSYLVANIA STATE UNIVERSITY － City , State , United States Certifications IBM Database IBM Application Development IBM Technology Expert NIH Protecting Human Research Participants  Writing Editing Community Service Innovation Hub Stakeholder at the Illinois Math and Science Academy Volunteer Instructional Designer at York High School Society President for the Children of the American Revolution Society Volunteer for York Athletic Boosters Volunteer for York Academic Boosters Coach for Sandburg Science Olympiad Team Coach for American Youth Soccer Organization Volunteer for Elmhurst Swim Team  Presentations International DB2 User Group, Spain, 1998 Information on Demand, Unites States, 2006 Information on Demand, United States, 2007  Publications Debra Eaton and David Majcher: Test Data Management, in: eLearning, IBM Corporation, 2009 Debra Eaton and David Majcher: Data Archiving, in: eLearning, IBM Corporation, 2009 Debra Eaton, Vitor Rodrigues, Manoj K. Sardana, Michael Schenker, Kathryn Zeidenstein, Raul F. Chong: Getting started with IBM Data Studio for DB2, in: eBook Tutorial, IBM Corporation, 2009 Paolo Bruni, Sabine Kaschta, Marcel Kutsch, Glenn McGeoch, Marichu Scanlon, Jan Vandensande, Debra E: DB2 9 for z/OS Stored Procedures , in: eBook Tutorial, IBM Corporation, 2008   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733, in: electronic IBM Certification Exam, IBM Corporation, 2007   Debra Eaton, Marina Greenstein: DB2 9 Application Development Certification Exam 733 Preparation Tutorial: eBook Certification Tutorial, IBM Corporation, 2007   Debra Eaton: Introduction to IBM Data Studio, Part 1: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006 Debra Eaton: Introduction to IBM Data Studio, Part 2: Get started with IBM Data Studio, in: eLearning developerWorks, IBM Corporation, 2006   Debra Eaton: DB2 Developer Workbench, Part 3: Developer Workbench and XML, in: eLearning developerWorks, IBM Corporation, 2006 Dennis Bockus, Debra Eaton, Robert Newman, Grant Hutchison, Ming Wu: Oracle to DB2 UDB for Windows, OS/2 and Unix Version 7.2, in: White Paper, IBM Corporation, 2002 Debra Eaton: When in Rome, in: DB2 Magazine, IBM Corporation, 2001 Paolo Bruni, Debra Eaton, Gregory Green, and Luca Montini: Converting from Oracle AIX to DB2 for OS/390, in: Redbook, IBM International Technical Support Organization, 1999   Patrick Dantressangle, Debra Eaton, Mark Leung, Ricardo D. Macedo, Ling Tay: Developing Cross- Platform DB2 Stored Procedures, in: Red Book, IBM International Technical Support Organization, 1999   Affiliations Association for Talent Development eLearning Brothers IBM Technical Certification Board IBM Customer Advisory Board  Instructional Design Central ",DESIGNER 157," VICTIM ADVOCATE Professional Summary  Social worker with more that five years of experience as Multicultural Victim  Advocate and exceptional people skills. Versed in advocacy and case management . Desires a challenging role as HR Generalist.   Strategic planning and client relationship management expert. Experience in counseling individuals of various ethnic and socio-economic backgrounds, including Latinos and immigrants from various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving  Bilingual Translation and Interpretation (Spanish and English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 to March 2017 Company Name City , State Victim Advocate April 2014 to March 2015 Company Name City , State Multicultural Advocate Conducted a support group for victims of domestic violence. Trained other professionals in multiculturalism, immigration and how to better served the Latino community. Connected clients with community service and resource agencies. Provided comprehensive case management services, including creating personalized safety plans , assistance with Court filings, crisis intervention, education on victim's rights, victim's compensation, navigation of the justice system, accompaniment to court and connecting victim's families with appropriate resources in the community. Interpretation and translation in court. June 2013 to February 2014 Company Name City , State Intern Entered numerical data into databases in a timely and accurate manner. Developed a community group targeting immigrant youth: empowerment, cultural diversity and healthy behavior. Assisted clients with legal interpretation. Provided referral and advocacy services. August 2012 to May 2013 Company Name City , State Interpreter/translator Displayed sensitivity to the cultural and linguistic needs of the clients and families served. Performed a variety of modes of interpreting such as: simultaneous,consecutive,whispered. Convert concepts in the source language to equivalent concepts in the target language. Render spoken messages accurately, quickly, and clearly. Education 2014 Pellissippi State Community College City , State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City , State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit by Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims of Intimate Partners Violence (2014) Deferred Action for Childhood Arrivals (DACA): Renewal. (2014) Certification Process for U-Visa.(2014) The ABC's of Advocacy.(2014) Coordinated Community Response Training Knoxville FJC - Second Floor Auditorium Tuesday, March 24 - Wednesday, March 25 (9:00am - 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims of Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding the Role of Experts in Immigration Proceedings Involving Victims of Battering National Clearinghouse for the Defense of Battered Women Knoxville TN 06/2014 U-VISA Department of Homeland Security  Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out of Poverty Knoxville Homeless Coalition                                                        Knoxville TN                                                                               08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014   Immigrant Victims of Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice for Judges NIWAP Knoxville TN 12/2014   International Conference on Sexual Assault, Domestic Violence and Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2015 U-VISA and VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN  07/2015   The ABC's of Advocacy TN Coalition   Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department of Treasury Knoxville TN 08/2016 Drug and Alcohol Workshop, Harassment Awareness City of Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained in indicators of child abuse, domestic Crisis and Human trafficking  intervention techniques, violence and human trafficking Strong client relations Bilingual in Spanish and English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment and decision making Knowledge of civil court system ​ ",ADVOCATE 158," KEY HOLDER Summary Highly organized efficient in multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude with strong work ethic. Highlights Microsoft Outlook, Word and Excel Skilled trainer MS Office expert Customer-focused Strong interpersonal skills Effective workflow management Accomplished manager Goal-oriented Positive and upbeat Experience Key Holder 08/2012 to Current Company Name City , State Trained all incoming sales team members. Promptly resolved all customer requests, questions and complaints. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Trained staff on operating procedures and company services. Prepared for opening and closing of the store. Collections Specialist 02/2010 to 04/2011 Company Name City , State Effectively managed a high-volume of inbound and outbound customer calls. Evaluated and initiated alternatives for resolving account balances. Responded to customer inquires regarding account status. Coordinated collection activities for delinquent accounts. Resolved customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Met or exceeded service and quality standards every review period. Sales Associate 07/2008 to 04/2009 City , State Greeted customers in a timely fashion while quickly determining their needs. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Contributed to team success by exceeding team sales goals. Operate cash register and receives payment from customer in cash or debit Participated in physical inventory counts. Education Certificate: Current Temple Real Estate school : Marketing 2008 Virginia Union University City , State Marketing Skills cash register, closing, Strong interpersonal skills, customer service, debit, fashion, inventory, Excel, MS Office, Microsoft Outlook, Word, policies, quality, Real Estate, sales, trainer, workflow ",APPAREL 159," TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing in Mathematics. Energetic Tutor enthusiastic about working with pre-teen students. Excited to grow individual confidence and skill. Outgoing, reliable and caring. Teacher Assistant and Tutor familiar with Mathematics and Reading. Well-developed Mathematics abilities. Seek to utilize subject expertise to assist students in grasping materials and improving test scores. Computer savvy and familiar with iReady, TenMarks and Accelerated Math. Caring Tutor passionate about helping students excel academically. Skills Kind and empathetic Self-motivated Strong written and verbal communicator Positive and encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background in Mathematics Work History October 2017 - Current Teacher Assistant | Company Name | City , State Assist with instruction up to 87 students individually and in groups. Observe and evaluate students' performance, behavior, and social development. Assistant with supervision of an average of 200 students in classrooms, halls, and cafeteria on a daily basis. Maintain accurate and complete assessment scores for 87 students. Work with other teachers and administrators to instruct students. November 2016 - May 2017 Day Tutor | Company Name | City , State Assisted 5th grade students with daily classroom assignments. Pulled students and worked one on one to enhance reading and math skills. August 2014 - May 2016 Substitute Teacher | Company Name | City , State Proctored quizzes, tests, and standardized examinations. Instructed, tutored, and mentored individual students. Utilized technology to enhance student education and grasp of materials. Completed documentation of attendance, grades, and other required details. Led classroom activities for play-based and immersive learning. Implemented prepared lesson plans in established classrooms. Maintained a safe and orderly classroom. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs. September 2013 - May 2014 Reading Tutor | Company Name | City , State Instructed up to 30 students individually and in groups. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities. Assessed students' reading levels using DIBELS Next and Leveled Reading Passages. Enforced the school's student discipline code to deal with problem situations. Preserved the confidentiality of student records and information at all times. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments. Selected age-appropriate stories and read them aloud during daily story time. July 2009 - Current Business Partner / Co-owner | Company Name | City , State Perform all bookkeeping and financial reporting responsibilities. Assure IFTA and FMCSA compliance. Support with daily operational functions. Analyze departmental documents for appropriate distribution and filing. Obtain documents, clearances, certificates and approvals from local, state and federal agencies. January 2005 - January 2006 Payroll Administrator /Accounts Payable | Company Name | City , State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 - June 2004 Loan Control Specialist I | Company Name | City , State Processed Uniform Commercial Codes (UCCs) online at state websites. Performed telephone customer service. January 2001 - September 2001 Key Accounts Rep Assistant / Administrative Assistant | Company Name | City , State Tracked Key Accounts of Secondary Advertising Budgets.  Ran various Focus reports. Assisted with spreadsheet maintenance. June 1996 - December 2000 Administrative and Financial Assistant | Company Name | City , State Maintained and processed all hourly & salary payroll Prepared numerous forecasts, charts & spreadsheets. Followed-up on Accounts Payable discrepancies for over 100 vendors. Worked directly with CFO to achieve plant manager support. Supported Chief Operating Officer with daily operational functions. Analyzed departmental documents for appropriate distribution and filing. Education 2007 MBA : Business Administration University of Phoenix Online , City , State Business Administration 1993 B.S.B.A : Business Administration and Management Information Systems University of Southern Mississippi , City , State Business Administration and Management Information Systems ",TEACHER 160," FINANCE MANAGER Professional Summary To attain a responsible position in an organization of repute where I can utilize my accounting expertise to prepare fair and accurate financial documents for the organization. Core Qualifications Well versed with Windows Operating System, Microsoft Office, Internet Operations, Oracle ERP, SAP & Tally Date : Signature : Experience Finance Manager January 2012 Company Name － City RICOH India Ltd is 73.6% Owned subsidiary company of Japan base RICOH Co. Ltd. They are basically deals with manufacturing and installing office automation equipment like multifunctional printer, copier, fax etc. They have 14 branches and 230 dealers in all over India. with average sales revenue 10 billion. New Delhi/NCR as a Senior Finance Executive( from 20th Sept'12 to 16th Feb'15) Key Responsibility: Budgeting & forecasting as well as critical point analysis. IRR & NPV Calculation for project valuation Using Treasury management tools vide Fund flow, Cash Flow and change in working capital statement. All debtors management (Region wise) .Finalisation Of Accounts (Northern region), customer dealing. Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Balance Sheet and Profit & loss statement analysis for raising the short term bank loan Operating Expenses as well as Capital Expenditure controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Bank Guarantee and letter of credit preparation (For foreign Remittance) and also require supervising the team for Government liaison. Supervise the entire Finance Team (6 +4 Person) of North Region as well as corporate budgetary Team. Kochi as a Branch (from 18th Feb'15) Key Responsibility: Finalisation Of Accounts (Branch), customer dealing. Debt Management and aging analysis for the Branch Calculation Of dealer commission and employee commission Audit Scheduling and document preparation. Branch Operating Expenses controlling. Revenue recognisation for prepare the profit & loss, Inter branch reconciliation. Prepare rolling Budget to set expectation from monthly operating performance. Prepare the collection register for controlling the Debt and collection. PPT presentation for MIS reporting. Maintain the Assets Register and calculate the depreciation on monthly basis. Credit Controlling, taking care of collection as well as controlling the entire branch finance Operation. February 2008 to September 2012 Company Name Kolkata & Hyderabad | Finance Executive Erstwhile Coates of India Limited established in 1937, DIC India Limited is a subsidiary of Japan based Dainippon Ink & Chemicals. DIC India along with its subsidiaries sells and produces printing inks. The products include black ink, print finish ink, offset ink, screen and liquid printing inks. It also produces synthetic resins, polyurethane lamination adhesives, press room chemicals & rubber blankets. A wide array of UV lacquers is marketed under the Viocure brand name. Key Responsibilities: All debtors management (Region wise) .Finalisation Of Accounts (Eastern region), customer dealing. Budgetary control and critical point analysis with control. Fund flow , cash flow & working capital statement analysis. All kinds of MIS reporting related with accounts i.e. Liquidity Analysis, working capital consumption statement, cash flow analysis, bank reconciliation statement, monthly Liability statement, monthly expenditure statement, monthly collection statement etc.; Prepare the monthly as well as weekly financial report. Raising the short term bank loan for immediate funding. Supervise the Govt liaison with various tax department. Bill of Exchange preparation, insurance claim, fallow-up with other region for sales tax related issue and other accounting issue, Bank Guarantee and Export documentation preparation, creditors bills processing; Service Tax, Central Excise, PF, ESI Etc. Kolkata | Finance Officer May 2006 to January 2008 Company Name A leading manufacturer of flameproof equipment in the country. This company having a joint venture with SAIT Mining of France is engaged in manufacturing of Transwitch Unit, NFLP Starter, Halogen Bulbs widely used in Mining Sector. The company has installed vast and exhaustive range of the flameproof mining equipment in the Indian coal mines. These range from Lighting transformers, drill panels, field switches, to boltless gate end boxes. Over 3000 flameproof air circuit breakers are in operation on an all India basis. Functional Role: Finalisation Of Accounts, Debtors and Creditors Management, Cash Flow Statement, Central Sales Tax as well as Vat tax return submission, sales tax assessment, Way Bill, C form, E1 form, Provident Fund, ESI, Central Excise, Bank Guarantee, Letter Of Credit, BRS Etc. Kolkata | Account Assistant April 2004 to April 2006 Company Name A city based garments manufacturing firm. Functional Role: Finalisation of Accounts. Education Bachelor of Commerce : 2004 Calcutta University － City Accomplishments Current Organization : RICOH India Limited Current Designation : Branch Finance Manager Current Location : Kochi Software Use : Advance ERP Total Experience : 9 years Highest Qualification : Bachelor of Commerce [Honors] Notice Period : 30 Days Date of Birth : 2 April 1983 Phone : 09643890956 (NCR). Skills accounting, approach, balance, Balance Sheet, bank reconciliation, Banking, bookkeeping, book keeping, Budgeting, Budget, C, cash flow analysis, Cash Flow, Cash Flow Statement, Excellent communication, Cost Analysis, Credit, documentation, ERP, fax, Finance, Financing, financial, financial and accounting, Financial Management, financial report, forecasting, Foreign Exchange, Functional, Government, Ink, insurance, leadership skills, Lighting, Exchange, Microsoft Office, office, Windows Operating System, MIS, Multitasking, negotiation, office automation, Oracle, organizational skills, copier, Excellent presentation skills, press, pricing, printer, Profit, reporting, Sales, SAP, Scheduling, supervising, switches, Tax, time management, transformers, Treasury, UV, valuation, wise ",FINANCE 161," CHEF Summary I have been in the restaurant business for 25+ years.  I have worked long term (8+ years) for quite a few establishments. I am a hardworking chef, with a passion for food. I have years of experience with every position in the back of the house. Preparing soups, sauces, breaking down fish, meat and poultry are just a few things that I am very familiar with. Experience 08/2015 to Current Chef Company Name － City , State Line chef in high volume restaurant.  Able to cook and plate up to 90+ lunches unassisted on a daily basis. 01/2015 to 08/2015 Chef Company Name － City , State Helped friends out during a quiet time by cooking on the line at this seasonal country club. 04/2004 to 01/2015 Chef/Owner Company Name － City , State Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Prepared all foods including soups & sauces. Strong commitment to quality, service and cost control. Prepared food items consistently and in compliance with recipes, portioning and cooking. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Planned lunch, dinner and bar menus, as well as special menus for in-house. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. 05/1995 to 03/2004 Chef/Manager Company Name － City , State Managed all inventory, cost control, sanitation, menu development, training and recruitment. Prepared all soups and sauces. Butchering skills utilized. Ordered all food and beverage for on premise. Scheduled all back of house staff. Led shifts while personally preparing and executing food items for diners. Accepted all deliveries to the kitchen and front of the house. Able to keep up with multiple tasks in this face paced environment. Knowledge of Health and Safety regulations required by the state of Vermont. Education High School Diploma Brentwood High School － City , State Skills - Safe handling of all commercial food service equipment - Able to follow recipes, instructions and guidelines - Meticulously attentive to quality and detail of all food preparations - Familiar with POS data entry - Able to calculate food cost - Familiar with all aspects of the back of the house - Experienced with broiling, braising, sauté, grilling and baking - Able to multitask in a fast paced environment - Knowledge of state health and safety codes including labeling, dating and     rotating - Able to keep to budget concerning labor and food cost ",CHEF 162," D R Daiana Rocha Summary Public Relations Specialist knowledgeable on planning, creating and implementing campaign strategies and media relations placement. Forward-thinking professional, offering a solid history of success in branding and social media management across Corporate and Public industries. Talented leader with excellent judgment, intuition and decision-making abilities. Recognized as a focused, hardworking and successful professional with a demonstrated history in campaign development and execution. Senior Communications expert with emphasis in Audio-Visual content creation. Ample experience developing special events and creating strategies to propel brand image. Organized in coordinating events by contacting media representatives, preparing written materials, scheduling photographers, booking locations and video/graphic design of collateral and materials. Proficient in business writing, speech writing and marketing messaging. Excellent interpersonal relations and public speaker. Skills Emmy-Award Winning Journalist 20+ Years of Experience in Communications Savvy Social Media Manager Audio - Visual Content Creator/Producer Strong Research, Writing and Editing Skills Public Spokesperson Event Coordinator Marketing Strategists for Audience Growth and Retention Tech Savvy in cutting-edge video/editing equipment and software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop and After Effects Work Experience 01/2008 - 10/2020 Public Relations Specialist Company Name | City , State Delivered information from the City;'s government office to the members of the public by preparing and presenting press releases, video stories, public service announcements, media campaigns, and social media content. Served as liaison between elected officials, city employees and residents to address future city's business goals and strategies Attend to Commission meetings and keep a close record of new and proposed government policies Assisted elected officials with the preparation of messages, briefs and create opportunities to address their constituents. Monitored and tracked data of campaigns, brand image, and social media's preferences to adjust strategies and maximize results. Established and maintained cooperative relationships with community, business leaders, consumers, and public interest groups to synchronize strategic business plans to address all of the stakeholders needs. Managed editorial content, design and distribution of internal employee newsletter. Coached less experienced public relations staff members on public communications practices. Served as city spokesperson as needed. 08/2004 - 07/2005 News Anchor - Interim Executive Producer Company Name | City , State Presented local news for Univision's affiliate KUTH for the 6 p.m. and 11 p.m. newscast. Served as Interim News Executive Producer, supervising and working closely with writers, directors, managers and technical crews throughout production process. Developed news story ideas and assigned topics to teams of reporters, producers and editors. Devised and implemented strategies to create new revenue streams and cut operational costs. Worked with station's GM to define and communicate organization's strategies to meet stakeholders expectations. Set and managed production schedules according to strict deadlines. Hired and oversaw remote interstate news bureaus and production crews. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. 03/2003 - 01/2004 Television Host/News Reporter Company Name | City , State News Anchor /Reporter for 5 pm. and 10 pm. WJAN-41 newscasts. Responsible to produce daily assigned stories, sports segments and collaborate in the production and writing of the newscasts as needed. Maintained up-to-the-minute knowledge of breaking news stories and responded to emergencies at any hour. Presented, produced and edited daily news or sports segments. Shaped narrative on key issues through effective storytelling and knowledge of public opinion. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Collaborated with media executives to create interesting story lines. Developed a in-depth understanding of South Florida community affairs and issues. Seek constant story leads and interview opportunities with political and social personalities. 03/1998 - 03/2003 Television Producer - Reporter Company Name | City , State Writer for national network newscasts, Noticiero Univision, Primer Impacto and Despierta America. Segment Producer for Univision Sports. Responsible for researching, writing and producing both assigned stories and original concept stories. Responsible for producing promotional 30' and 60' spots Translation of written news from English to Spanish Reporters script proofreading Supervise editors selection of sound-bites and editing concept of assigned stories. Education and Training 05/2014 J.D. : Juris Doctorate Nova Southeastern University | City , State 05/2009 Bachelor of Arts : Political Science Florida International University | City , State Minor in Criminal Justice Awards and Certifications 2017 Emmy Award for the original production of, ""Embracing Autism, a Coral Gables Story."" 2016 Media Relations and Law Enforcement Training by Fraternal Order of Police Florida State Lodge. 2016 Telly Award - Best Documentary 2016 Telly Award - Social Responsibility ",PUBLIC-RELATIONS 163," BRANCH ADMINISTRATOR Objective Obtain a challenging position which will demonstrate and highlight my organizational, customer service, communication, and project management skills. Summary Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Energetic and reliable Office Manager skilled with working with a diverse group of people. Excellent team-building skills. Motivated personable business professional with a successful track record in the business and retail field. Quickly master new technologies and skills. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Highlights Skills Summary ◆ Project Management ◆ Report Preparation ◆ Written Correspondence ◆ General Office Skills ◆ Computer Savvy ◆ Customer Service ◆ Scheduling ◆ Distribution ◆ Communication ◆ Accounting/Bookkeeping ◆ Front-Office Operations ◆ Bi-Lingual Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Strong problem solver Self-directed Professional and mature Resourceful Dedicated team player Strong interpersonal skills Proofreading Accomplishments Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully planned and executed corporate meetings, lunches and special events for groups of employees. Experience Company Name October 2009 to Current Branch Administrator City , State Prepare & process complex reports for managers on a daily basis ensuring to meet tight deadlines. ◆ Diagnose and resolve all inquires from customers and closely working with our sales department. ◆ Invoicing on a timely matter for three branches. Processing service orders daily. ◆ ◆ Company Name August 2005 to July 2009 BILLER/CUSTOMER SERVICE REPRESENTATIVE City , State Accounts payable and receivable as well as account reconciliation. Invoiced all incoming receipts on a timely basis. Process all incoming customer phone orders. Management of all appointments and delivery schedules on calendar. Managed drivers schedules and dispatching assuring they are checked in and accessible. Company Name September 2002 to July 2005 LOGISTICS & CUSTOMER SERVICE COORDINATOR City , State ◆Oversee front-office operations and provide impeccable customer service. Key contact for all vendor requirement assurance. Sales liaison to ensure shipments were executed in timely manner and while assuring quality control. Reviewed all contracts and proposals. Management of all meeting and event logistics and planning. Transmissions of all EDI documents and order processing. Accounting: Invoicing Creation/maintenance of excel spreadsheets for budgeting and inventory purposes. Chargeback's Inventory Management Shipping Management: Assurance of delivery deadlines.Received and distributed faxes and mail in a timely manner.Properly routed agreements, contracts and invoices through the signature process.Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Verification of vendor specification compliance. Responsible for generating style's and color codes in style master Oversaw call center operations and staff. Highest level of care for resolving customer inquiries/complaints. Expense reporting and tracking for CSC as well as inventory controller for all Ralph Lauren Divisions. Management of all meeting and event logistics and planning Education LINCOLN TECHNICAL SCHOOL 2007 Certification on body Mechanics : Massage Therapist City , State , US LINCOLN TECHNICAL SCHOOL - Edison, NJ Graduated in June 2007 Certified Massage Therapist HUDSON COUNTY COMMUNITY COLLEGE High School Diploma : Liberal Arts City , State , US HUDSON COUNTY COMMUNITY COLLEGE - Jersey City, NJ 1993-1996 Certifications CSC Certified Massage Therapist Languages ◆ Bi-Lingual Spanish Skills Customer Service, Receptionist, Retail Sales, Account Reconciliation, Accounts Payable, Customer Service Representative, Dispatching, Inventory, Logistics, Operations, Accounting, Budgeting, Color Codes, Csc, Customer Inquiries, Customer Service Manager, Edi, Excel, Invoicing, Liaison, Maintenance, Order Processing, Quality Control, Sales, Service Center, Shipping, Transmissions, Accounting/bookkeeping, Bi, Bi-lingual, Bookkeeping, Business Intelligence, Correspondence, Project Management, Retail, Retail Marketing, Scheduling ",APPAREL 164," FINANCE CONSULTANT Summary Strategic and analytical finance professional with 10+ years of success in reporting and analytics, financial planning & analysis, project management, technology, payments, vendor management, and treasury. Highlights Financial modeling Experience Company Name February 2016 to Current Finance Consultant City , State Prepares monthly payment reporting and analytics dashboard for senior management. Ad hoc reporting from data warehouses utilizing Teradata SQL and Oracle Business Intelligence Enterprise. Data analysis and tracking leveraging Access databases and Excel pivot tables, charts and VBA/macros. Supports M&A/divestitures and new product launches. Provides analysis to assist negotiations with credit card companies and payment processors. Company Name April 2009 to February 2016 Senior Financial Analyst City , State Finance liaison for indirect sales channel. Provided financial reporting and analysis to Sales and Marketing, covering 282 agents at 5,744 locations. Developed credit review processes in preparation of iPhone launches. Active stakeholder on behalf of FP&A for multiple initiatives. Provided insightful recommendations for a broad range of decision-making requirements. Participated in the development of business cases for projects. Developed and implemented B2B payment acceptance strategy, including optimization of commercial credit cards. Generated annual credit card interchange savings of $3.9M+ through various programs. Presented strategy and performance tracking to senior management. System administrator and project manager for ReconNET reconciliation & journalization system. Was responsible for keeping system support costs and new development expenses in line with budget. Supported Sarbanes Oxley testing, internal/external audits and month end close. Temporary assignment as Finance Manager to oversee launch of Softcard mobile wallet payment processing in trial markets. Company Name February 2007 to April 2009 Retail Analyst City , State Prepared and distributed weekly/monthly aging reports for executive management. Partnered with fraud, audit and compliance teams to identify and address risk management concerns. Reconciled sales vs. deposits for ~90 retail locations on a daily basis. Investigated and reported significant variances. Company Name May 2005 to February 2007 Treasury Assistant City , State Processed journal entries and assisted with other month end close duties. Led recovery of lost revenue associated with returned check payments. Education STEVENS INSTITUTE OF TECHNOLOGY 2014 Master of Technology Management : Management of Technology City , State Management of Technology SETON HALL UNIVERSITY 2005 Bachelor of Science : Business Administration Finance City , State Business Administration Finance Skills Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA ",FINANCE 165," CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work. Work History Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State Measured precise amounts of concrete and verified levelness to improve quality of finished product. Installed rebar and molded expansion joints and edges for concrete projects. Operated equipment such as forklifts safely to efficiently complete site work. Demolished and repaired old concrete surfaces. Shoveled materials such as dirt, gravel and asphalt. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Adhered to safety and reporting procedures. Wore correct clothing and protective equipment for jobs. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Engaged with customers and subcontractors and provided timelines for project completion. Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards. Applied concrete fabrication techniques to achieve tasks. Routinely lifted and moved items weighing up to 250 pounds. Completed physically demanding tasks such as lifting up to 250 pounds to move job materials. Maintained clean, safe worksite. Mixed, spread and patched concrete to specifications for all assigned projects. Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State Installed rebar and molded expansion joints and edges for concrete projects. Measured precise amounts of concrete and verified levelness to improve quality of finished product. Operated equipment such as forklifts safely to efficiently complete site work. Shoveled materials such as dirt, gravel and asphalt. Wore correct clothing and protective equipment for jobs. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Demolished and repaired old concrete surfaces. Operated crane and jack hammer to break up cement. Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms. Adhered to safety and reporting procedures. Engaged with customers and subcontractors and provided timelines for project completion. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Set forming materials to prepare for pouring of concrete. Mixed, spread and patched concrete to specifications for projects. Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State Washed and sanitized dirty dishes by hand and by using dishwasher. Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff. Stepped into additional roles during busy times to boost coverage of important stations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards. Kept kitchen areas neat and clean by removing trash and organizing supplies. Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning. Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals. Kept work area clean, dry and free of debris to prevent incidents and accidents. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items. Increased machine efficiency by scraping and pre-washing dishes. Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless. Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes. Paid close attention to all instructions from supervisor and completed tasks on time. Established great relationships with staff by promoting team-oriented atmosphere through use of communication. Education High School Diploma , 05/2003 Escambia High School - City , State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive and Preventive Maintenance Materials Packing Concrete Mixing New Construction ",CONSTRUCTION 166," PROJECT ADMINISTRATOR ENGINEERING Summary A consistent team leader with great analytic and interpersonal skills; highly focused in achieving and maintaining excellent customer relationships to assist you in achieving your organizational goals. I have over 10 years progressive experience in Accounting, Property Accounting and Project Administration and have deliver consistent contributions to increased productivity, decreased cost and produced strong revenue gains through teambuilding, self-motivation and development. Highlights Flexible team player Analytical reasoning Financial statement analysis Compliance testing knowledge Strength in regulatory reporting Budget forecasting expertise Account reconciliation expert Adobe software proficiency Complex problem solving Strong organizational skills Expert in customer relations General ledger accounting Flexible team player Advanced computer proficiency (PC and Mac) Flexible team player Flexible team player Flexible team player Flexible team player Expert in customer relations Advanced computer proficiency (PC and Mac) Experience Project Administrator Engineering Jan 2007 to Jan 2009 Company Name － City , State Direct reporting responsibilities to the Executive Vice President Maintained general ledger, financial statements and other financial reports Analyzed and interpret monthly variances and trends between budgets and actual results in developing projections and forecast Prepared monthly billing base on contracts, project progress report and work-in-progress report Prepared and analyzed quarterly backlog report to forecast revenues and employees productivity Reconciled monthly bank statements and deposit daily cash receipts Used AIA Documents to prepare Prime and Sub-consultant Contracts Audited and approved Sub-contractors invoices for process and payment Assisted Controller with year end audit Monitored Job Cost report to ensure employees are charging to the correct projects Year End CAM Reconciliation for rental properties Prepared monthly invoices for Tenants in compliance to Lease Agreement Process bank deposit and updated accounts receivable. Project Administrator Jan 2000 to Jan 2007 Company Name － City , State Prepared monthly billings and revenue forecast Prepared financial reports and analyzed variances Prepared office earnings report and distribute to the Officers Prepared rate schedule to be use in contract proposals Prepared project status reports, monitoring costs and charges associate with each project, attend department meetings and advised project managers of project overruns. Reviewed Consultant invoices and code to the correct project numbers and general ledger accounts Prepared monthly cash flow projection Prepared Standard Forms 295 & 294 reports semiannually for the Government. Prepared tax reports quarterly or semiannually for several States. Assisted Controller with year end audits Coordinated with insurance company to provide insurance certificate to clients. Senior Staff accountant Jan 1998 to Jan 2000 Company Name － City , State Prepared and analyzed financial statements on a monthly basis Reconciled and process employees expense report to American Express charges Reviewed and analyzed General Ledger on a monthly basis Reconciled monthly bank reconciliation Daily cash reconciliation, process bank deposit and updated accounts receivable. Project Accountant Jul 2009 to Current Company Name － City , State Aligned all financial activity with the regulations of the GAAP. Provide weekly cash forecast for the Eastern Region. Ensure accurate and timely billing for both external and internal customers. Update project budgets for all projects assign to me. Calculate and recognize revenue in accordance with US GAP for all projects. Setup all aspects of new projects which includes budget, contract information and revenue recognition base on contract. Perform month-end close procedures pertaining to billing, accounts receivable baddebt provisions and contingencies, journal entries and reconciling. Monthly meeting with the Director of Operation in regards  to  project income statement. ​ Education M.B.A , Business Administrator 2005 American Intercontinental University － City , State Business Administrator B.A , Accounting 1997 Florida International University － City , State Accounting Skills accounts receivable, AIA, bank reconciliation, billing, billings, budgets, daily cash receipts, cash flow, Consultant, Contracts, Controller, clients, financial, financial reports, financial statements, Forms, General Ledger, general ledger accounts, Government, insurance, meetings, excel, Microsoft office applications, office, PowerPoint, Pivot tables, presentations, Prime, progress, proposals, Express, reporting, spreadsheet, tax, Timberline ",ENGINEERING 167," MEDIA CONSULTANT Professional Summary FILM &MEDIA |PUBLIC SPEAKING &COMMUNICATIONS |PRODUCTION |EDITING |STAFF MANAGEMENT SUMMARY OF QUALIFICATIONS Award-winning multi-media professional with 14+ years of wide-ranging experience in film, television and video production. Self-motivated and highly reliable; work well both independently and as part of a team. Proven ability to manage multiple projects and deadlines. Tactful and diplomatic, able to build and develop small and large creative and technical teams. Sophisticated communication skills with strong troubleshooting capabilities; collaborate well with managers and external partners to effectively develop teams and organize workflows from pre- to post-production. Seeking an opportunity to leverage my diverse skills and contribute to the success of creative teams. Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy Editing: Final Cut Seven, Avid, Adobe Premiere Production scheduling, budgeting, script review & breakdowns: Movie Magic Administrative, Scheduling Adobe Premiere, Script Arabic, Staffing Avid, Stories Budgeting, Time Content, Management Clients, Video Delivery, Video Production Documentation, Videography Editing, Workflow Fluent in English Film French Fundraising Hebrew Invoicing Director Magic Marketing Media production Excel Outlook PowerPoint MS Word Negotiations Communicator Camera Photography Presentations Pricing Processes Public relations Public speaking Speaking Read Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Education MA : Film &Media Production , 09/2016 New York Film Academy - City , State Work History 01/2017 to Current Company Name – City , State As a Partner in a videography and photography production service focused on lifestyle presentations, pitch a range of services to potential clients. Maintain effective professional relationships with people from diverse backgrounds: meet with industry representatives and media partners, liaise with clients. Negotiate pricing, responsible for product delivery and invoicing. Create and maintain production schedules and optimize staffing. Manage day-to-day workflow including video and photography production. Define and ensure guidelines, best practices and processes are followed by the team while providing support and expertise. Obtain necessary licenses and documentation for location shoots. Identify production-related problems and implement appropriate solutions. MEDIA CONSULTANT , 01/2010 to 07/2015 Company Name – City , State Directed public relations campaigns and developed media plans with the director of a well-known grassroots media production and distribution organization. Organized fundraising and public speaking tours. Directed and Line Produced feature-length film: coordinated staff on set, created and adhered to shooting timetable. Managed production staff. Filmed and translated interviews. Collaborated with the executive producers on production decisions, fundraising and marketing. Set up engagements in the US and Europe and did speaking tour to promote film. 07/2006 to 07/2009 Company Name – City , State Communicated with Newsroom Producers and Video Production Managers to plan and develop content strategies. Consistently met shooting, editing and production deadlines. Gathered and shared information quickly and calmly under tight schedules and constantly changing situations. Filmed live events and conducted interviews. Put together news packages. Edited footage and published content online. Operated camera for single- and multiple-camera productions. Successfully persuaded interviewees to tell personal stories to a regional audience. Languages Fully fluent in English and Arabic, proficient in Hebrew and French (read, write and speak) Skills MS Word, Excel, Outlook, PowerPoint, Internet And social media savvy EEditing: Final Cut Seven, Avid, Adobe Premiere PProduction scheduling, budgeting, script review & breakdowns: Movie Magic, Administrative, Adobe Premiere, Arabic, Avid, budgeting, content, clients, delivery, documentation, Editing, fluent in English, film, French, fundraising, Hebrew, invoicing, director, Magic, marketing, media production, Excel, Outlook, PowerPoint, MS Word, negotiations, communicator, camera, photography, presentations, pricing, processes, public relations, public speaking, speaking, read, scheduling, script, staffing, stories, time Management, video, Video Production, videography, workflow Additional Information FILMFESTIVALS , United Nations Associations Film Festival (UNAFF) 10th Al-Jazeera International Film Festival Kuala Lumpur Film Festival Harlem International Film Festival Manhattan Film Festival NYACK Film Festival The Yonkers Fest Film Festival (YOFI) SELECTEDAWARDS Aloha Accolade Award, Honolulu International Film Festival Humanity Spirit Award, The World's International Film Festival (TWIFF) Audience Award, Bellingham Human Rights Film Festival Audience Selection Award, Uno Port Art Films ",CONSULTANT 168," BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends : Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. : UML Web Designing : HTML, XML Operating Systems : Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools : Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers : Jboss , Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases & Tools : Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application : Finacle Ebanking Application by Infosys Ltd. Accomplishments WAYE(World Alliance for Youth Empowerment). Completed Yes+ course with advance meditation techniques. I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 to Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource for Standard Product Enhancement and Documentation. Interacting with Marketing Team to understand market demands. Worked actively for ""Cloud SFA"" project to implement product on cloud technology. Market research of competitive products for product enhancement. Involved in pre-sales activities for understanding market and product enhancement. Involved in ""30 Days Implementation Plan"" documentation for WSFA. Actively involved in complete Software Development Life cycle to manage the project at every phase of SDLC in order to meet business requirements. Exposure to industry verticals such as Banking, Pharmaceuticals and Healthcare. Deciding time lines for UAT, Deployments, Staging movements, Live deployments. Working as an Application Owner. Online Banking India (Finacle Ebanking Application by Infosys Ltd.) Retail Internet Banking, India version migration from 6.2.3 to 11.0.2 PDF Statements integration with session validation Service Request module for Domestic and NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation of more than 100 Service requests) Click to Call Service Generate Password through OTP Tax certificates download (Integration and session validation) UI revamp for ICICI Bank UK Responsibilities: Handling RIB for UK, Germany, Canada as an Application Owner. Co-ordinate with Business for requirement understanding. BRS study, feasibility and Acceptance. Discuss the approach with in-house Development team or vendor and get an approval on Cost and timelines. Provide an Impact analysis Preparation of System test Cases UAT testing Change management (VSS checkout checkins) Release on UAT to Business for testing, acceptance and Sign-Off Co-ordinate with deployment team for Staging movement and Production movement Documentations : Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team for Live issues RCA Co-ordinating with other related teams like UBPS, CDCI, core banking. Troubleshooting and Responding to ad hoc exercises and Production issues. Handling Level 3(Application owner) escalations for severe Live issues Vendor co-ordination Co-ordinate with Business for Requirement understanding and project sign-off Training Received: Information Security: Web / Mobile application threats. Projects Implemented at Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 to Jul 2011 Company Name Dec 2008 to Jun 2011 Company Name Base E12 WSFA is a web based sales force automation solution to automate and make the sales process more effective and productive. It captures Sales Person's Day-to-day activities and generates useful reports for top management and sales department. Customized Solution for - Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name : Customer Relationship Management (Web Based J2EE) CRM application is used for sale order booking ,tracking , delivery for company's products. It includes SMS based sales tracking. Customized Solution for - Novartis India Ltd. 3. Project name : Workflow Applications (Web Based J2EE) Workflow applications include solutions for company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data is based on SAP masters and transactions. So, we built up a Data bridge between our database and SAP database to synchronize the data. Customized Solution for - Alkem Labs Roles and responsibilities for all above projects : To communicate directly with the client and gather details of requirement. Documentation (URS,SRS). Designing screen layouts Interact with development team, QC team for effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation on site. Pilot Run and User Acceptance testing. Application training, Go Live, Project sign-off. Work with end-users to define and execute test scenarios and ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement to client(Hardware/Software). Production Server Setup (Windows 2003 Server / RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation and configuration(Jboss 5.1.0.GA & Tomcat6). Software deployments(ear,war etc.). Maintaining Versions and Deliverable. Education Bachelor of Engineering , Information Technology 6 2008 University of Mumbai Integrated Trading and Manufacturing (ITM,An ERP by Base Information) BI Tool : BI Base (Business Intelligence tool by Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability to deal with people diplomatically, willingness to learn team facilitator hard worker. Name : Aaditya Vijay Hirurkar Date of Birth : 20th Oct-1985 Sex : Male Nationality : Indian Marital Status : Single Passport, Visa Details : Visa: L2 EAD Extracurricular activities : Actively participated in organizing collage events,Industrial Visits, Active member and volunteer for ",BANKING 169," PHYSICAL THERAPY AIDE Summary Experienced Physical Therapist Technician in patient aide and well-being. A quick learner capable of handling a fast-paced setting as well as stressful environment. A facility will benefit from my responsible, reliable and dedicated team player approach as well as the ability to work independently when necessary. My skills of establishing and maintaining relations with supervisors, coworkers and clients/patients will help the organization to provide great patient care as well as excellent customer service. Prior personal trainer certified in Zumba Gold, Zumba Toning and Zumba Kids. Experience Physical Therapy Aide 05/2017 to 07/2017 Company Name City , State Aided the PTA's and OTA's with their patient treatment and or program. Transported and or escorted patients to and from the therapy room. Assisted PTA's and OTA's with facility cleanliness and equipment maintenance. Fitness Instructor & Trainer/ Front Desk Staff/ Group X Manager 09/2009 to 07/2017 Company Name City , State Taught - Zumba, Zumba Toning, Zumba Gold and Zumba Kids. Launched ""Zumba Gold"" program for senior citizens 55 and older at Facility. Offered one-on-one fitness consultations. Worked to recruit new members to facility and group X classes. Customer service, sales, answered phones and handled onsite daily task. Assistant Manager 05/2000 to 05/2003 Company Name City , State Maintained store staff by recruiting, selecting, orienting, and training employees. Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identified current and future customer requirements by establishing a rapport with potential and actual customers to understand service requirements. Ensured availability of merchandise and services by approving contracts which help to maintain inventory. Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Administrative Assistant 11/1994 to 07/1996 Company Name City , State Greeted clients, performed client outreach, and maintained updated contact information. Streamlined incoming communications; answered and directed calls. Made travel arrangements and create itineraries. Managed calendars and schedules; booked and coordinated appointments. Handled expense reporting, accounts payable/receiving, and invoice processing. Scheduled and organized logistics for meetings. Conducted research and compiled material for presentations, reports, and other documents. Purchased and distributed office supplies; managed vendor relationships. Maintained office facilities; troubleshot and diagnosed issues. Senior Cashier 07/1993 to 08/2000 Company Name City , State Supervised the performance of 10-14 employees. Distributed cash between two to six registers. Counted all sales, recorded merchandise, and sales receipts. In charge of cash revenues and merchandise, including cash drops and merchandise logs. Provided excellent customer service. Proven ability to answer customer questions and give information regarding the business procedures and policies in an exact and customer-friendly way. Worked closely with Accounting Department assisting with loss mitigation. Education and Training Bachelor of Science : Allied Health 2020 Ashworth College Certificate Physical Therapy Aide : Allied Health 2017 Norwalk Community College City , State , USA Associate of Science : Marketing Management Bronx Community College City , State , USA Skills Accounting, accounts payable, ABC, budget, contracts, CPR certified, client, clients, excellent customer service, Customer service, training employees, equipment maintenance, expense reporting, financial, maintain inventory, invoice processing, logistics, meetings, merchandising, MS Office, office, patient treatment, Physical Therapy Aide, policies, presentations, pricing, promotion, rapport, receiving, recruiting, research, sales, scheduling, phones, therapy, travel arrangements, written communication skills. ",FITNESS 170," DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal is to use my unique collection of expertise, experience, and skills gained from my seventeen years as a construction business development and marketing representative, five years managing a sales force, six years helping my father run his historic home remodeling business, and my college education to reach my full potential as an account executive by helping Visio Financial Services achieve steady, long-term, sustainable growth by building productive relationships with customers, co-workers, company leadership, and other stakeholders. Core Accomplishments Sales and Marketing Increased income 112% in 12 months in Austin Increased market share from 20% to 70% in downtown Atlanta construction market in 12 months Designed and executed branding plan to change the image of the organization, resulting in significant market share increase in each of 23 major U.S. cities Investigated markets and target customer issues to create messaging strategy Market Research Defined industry segments and identified opportunities in 23 major U.S. cities Discovered new opportunities in mature markets and developed and led the implementation of plans to capture significant market share Account Management Managed various sized accounts and grew business by providing superb customer service Successfully grew account sizes in 23 major U.S. markets Trained local staff to continue the example of growing accounts through excellent client service Professional Experience Director of Business Development 04/2005 to 04/2015 Company Name City , State Washington, DC I was called upon to develop and implement growth initiatives in the most difficult scenarios. Whether in low market share environments or during construction recessions or a combination of both, I significantly increased market share in any city to which I was assigned. Through my leadership and supervision, I expanded our market share in Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, and Fresno. Following is a partial list of noteworthy accomplishments from those assignments: Miami - I developed relationships with building owners in downtown Miami and leveraged those relationships into a group meeting of 17 building owners representing 38 buildings. I delivered a PowerPoint presentation which led to the owners to insist that their building managers give us priority budding status on every project. This one action resulted in substantial growth for my organization. Minneapolis - Redesigned the business development program to focus on building relationships with end-users. As a result, the end-users would insist on using us on their projects. Using this approach, I was able to build enough relationships in the construction industry to experience significant growth, even during a downturn in the construction market. Austin - I took over the business development program of a unit which had steadily declined its market share. After investigating untapped opportunities, I launched an initiative to pursue a new market. The careful execution of my plan resulted in more than a doubling of business in under 12 months. The relationships built with general contractors and end-users led to expanding our market share into San Antonio, Waco, and Dallas. Denver - When I arrived in Denver, out of a list of 200 clients, only 8 were attending monthly informational and sales meetings. I repositioned the agenda away from a ""pitchy, preachy"" sales presentation to an informational, educational, and interactive format. Within three months, attendance at those meetings grew from 8 to over 90 attendees. Director of Business Development/Political Relations Director 01/1998 to 01/2005 Company Name North Carlolina, South Carolina, Georgia After only three months as a field representative in Augusta, Georgia, I was promoted to Director of Business Development covering North Carolina, South Carolina and Georgia. Shortly afterwards, I was also named the political director for the three states. During my tenure, I focused primarily on growing market share in Atlanta and Charlotte, leveraging client, political, and end-user relationships to grow market share by 90% in the three states, with growth over 100% in Atlanta alone. Following is a partial list of highlights from those assignments: I attended and addressed shareholder meetings of public companies in Atlanta and built personal relationships with CEO's and Directors from Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, and Georgia Power. Leveraged those relationships to secure work at projects for these companies and gained introductions to the executives of other end-users to provide even more bid opportunities. As Political Director, I endorsed and led labor and community groups to support the election of Shirley Franklin for Mayor of Atlanta, making Franklin the first female Mayor of Atlanta and the first African-American female mayor of any major city in the South. I also endorsed and served as labor liaison to Judge Denise Majette and used my contacts and influence to help her unseat Atlanta political powerhouse and multi-term United States Congresswoman Cynthia McKinney.  Additionally, I endorsed and assisted the successful campaigns of the first Hispanic elected to the Georgia State Senate and the first Hispanic elected to the Georgia House of Representatives. Business Manager/Account Executive 01/1995 to 01/1998 Company Name State I served as an apprentice under my father until I graduated high school, and a house we rebuilt on Tradd Street in Charleston, South Carolina, was voted house of the decade in the 1980's by the Preservation Society of Charleston. During and after college, I developed my love for and honed my skills in sales and management while running local Firestone Automotive and Tire Stores and later, business-to-business direct cold-call sales for Transworld Systems, an accounts receivables solutions company. Education Bachelor of Arts : English 1991 Charleston Southern University City , State Completed degree in English taking 15-18 hours per semester and working a full time job throughout my college career. Served as Sports Editor/Reporter for The Buc 'N Print , the university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City , State , US How to Communicate with Diplomacy and Tact - Emphasis on building relationships and conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City , State , US I successfully completed the 10-day Spanish language learning course conducted by the Rassias Foundation through Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, and Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying and Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, and Budget Development and Forecasting ",BUSINESS-DEVELOPMENT 171," DATA ANALYST Professional Summary Industrial and Systems Engineering graduate, certified Base SAS Programmer and a Lean Six Sigma Green Belt with strong background in statistics, mathematics and logical problem solving looking for a dynamic opportunity in data driven fields of analytics and statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL, MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic and Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 to Current Data Analyst Company Name － State 09/2015 to 05/2016 Student Manager Company Name － State Undertook a leadership and advisory role in training newcomers to hone their culinary and behavioral skills. PROJECTS Classification of Customers for Credit Card Company Jan 2016 ­ May 2016 Performed a logistic regression on a credit card company dataset to classify clients as credible and non-credible. Extracted crucial factors to simplify the classification model using exploratory factor analysis. Developed and validated a model to classify the future customers and aid decision-making. Simulation Analysis of Adding a Second Parking Ticket Booth at a Mall Aug 2015 ­ Dec 2015 Assessed distribution and trends of incoming customer patterns performing statistical analysis on MATLAB and ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer from 6.2 minutes to 1.8 minutes. Statistical Analysis of Defects in Clutch Plate Manufacturing - A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve and Control) was implemented to understand the cause of the defects and data was statistically analyzed with the help of control charts using Minitab. 06/2013 to 07/2013 Intern Company Name Identified the areas in the assembly line of a light commercial vehicle where more operations could be housed. Developed a detailed model of improved layout to accommodate more operations using AutoCAD to improve the space utilization by 300%. consultant a self-storage company to classify the customers as 'worthy' and 'not worthy' based on their activity on the company website using the Random Forest algorithm. Built the model in R and model deployment using Python. Currently building a reservation model for Public Storage to forecast if the customer would reserve the storage or not. Education Aug 2016 Masters of Science : Industrial and Systems Engineering Binghamton University, State University of New York Industrial and Systems Engineering 3.51/4.00 May 2014 Bachelors of Engineering : Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website ",AUTOMOBILE 172," GRAPHIC DESIGNER Summary Driven Graphic Artist adept at managing heavy workloads while focusing on designing creative, visually-appealing graphics. Focused, extremely organized, and comfortable working in fast-paced, deadline-driven environments. Expert in preflighting and optimizing artwork for high-quality print-ready files. Skilled in a variety of designs, logos and marketing packages, while always keeping up with the latest design trends and the latest technology. Accustomed to surpassing expectations in deadline-driven environments and always open to criticism with an attitude that every idea will lead to greater, bigger ideas. Technical Skills and Qualifications Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience Relevant Skills Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative and Artistic, Resourceful Researcher, Quick Learner, Time Management Experience 07/2012 to 10/2015 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Designed unique print materials, including advertisements, brochures and logo designs. Designed web pages, graphic elements and infographics for email newsletters. 05/2009 to 02/2015 Graphic Designer Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. 01/2006 to 05/2009 Art Director Company Name - City , State Created visuals that appeal to leaders in the big data and high-tech world. Created the look and feel of the organization's online presence in social media forums. Developed templates for e-newsletters, presentations and reports. Designed unique print materials, including advertisements, brochures and logo designs. Designed artistic signage for special corporate events. Created all communications collateral, including web pages, brochures and fliers. Developed, designed and produced corporate newsletters and other promotional direct mail items as directed by marketing. Created graphic materials for the company website. 02/2005 to 12/2006 Art Director Company Name - City , State Determined styles, size and arrangement of illustrations and graphics. Planned and produced marketing materials, including catalogs, handbooks and charts. Prioritized graphic workload and effectively coordinated multiple projects. Developed creative graphics that simplified complex messages. Prepared layouts and drawings in compliance with established templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. 12/2003 to 02/2005 Art Director Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Adhered to all corporate brand guidelines when preparing graphic materials. Prioritized graphic workload and effectively coordinated multiple projects. Consistently adhered to all internal delivery schedules. 12/2002 to 12/2003 Art Director Company Name - City , State Designed unique print materials, including advertisements, brochures and logo designs. Collaborated with a team of designers to offer improvements and direction on others' projects. Contributed ideas during strategic and conceptual brainstorming sessions. Recommended techniques, methods and media best suited to produce desired visual effects. Prioritized graphic workload and effectively coordinated multiple projects. Determined styles, size and arrangement of illustrations and graphics. 02/2001 to 12/2002 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 01/2000 to 02/2001 Production Artist Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. 07/1999 to 01/2000 Graphic Designer Company Name - City , State Prepared layouts and drawings in compliance with established templates and design standards. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. Prioritized graphic workload and effectively coordinated multiple projects. Developed templates for e-newsletters, presentations and reports. Coordinated with the content production and delivery managers to launch carrier-approved content worldwide. 04/1999 to 07/1999 Creative Internship Company Name - City , State Contributed ideas during strategic and conceptual brainstorming sessions and learned how an award-winning agency operated. Education 2001 Bachelor of Science : Journalism - Marketing Texas A&M University - City , State , United States Computer and art design courses, visual communication courses, and studio art courses. ",DESIGNER 173," EXECUTIVE CHEF Summary To obtain a challenging position where experience as an Executive Chef and a food handlers license will be utilized. And experience working for multiple James Beard Award winners Alfred Portale and Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 to 02/2017 Executive Chef Company Name － City , State Developed brunch, lunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 09/2015 to 08/2016 Executive Chef Company Name － City , State Developed brunch, dinner and event menus Supervised, coordinated and participated in cooking activities and prep Instructed cooking personnel in fine points of following recipes Structured and maintained accurate payroll, scheduling, food costing, inventory and ordering. 05/2013 to 08/2015 Head line cook Company Name － City , State Carved and cooked meats, poultry, game and meats Cleaned, cut and ground meats, poultry, game and seafood Particapated in cooking and prep with CDC and line cooks Maintained a clean and safe work environment. Education and Training High School Diploma : Liberal Arts Gibraltar High School － State , USA math, reading, science, art and social science Liberal Arts Loyola University of Chicago － City , State , USA Art, civilization and language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured ",CHEF 174," BUSINESS BANKING SPECIALIST Summary Top-performing professional with over 6 years experience in banking and finance. Seeking to take the next step in my career as a Regional Banking Branch Manager 2. Prior experience in a role as a business advocate Basic knowledge and understanding of retail and/or small business products and strategies Knowledge and understanding of mortgage industry and retail banking operations Experience sourcing small business clientele Ability to provide exceptional customer satisfaction to retain and grow customer banking relationships Skills Microsoft Excel, Microsoft Word, and Microsoft Outlook Languages Fluent in English and Spanish- Reading and Writing Experience 01/2016 to Current Business Banking Specialist Company Name － City Effective organizational, multi tasking, and prioritizing skills Excellent verbal, written, and interpersonal communication skills Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues High motivation with ability to successfully meet individual and team goals Ability to work independently without supervision Basic Microsoft Office (Word, Excel, and Outlook) skills. 01/2014 to 01/2016 Personal Banker Company Name － City Experience leading or participating in events and activities for local networks or professional organizations, such as the chamber of commerce and professional business groups. Overseen the branch platform and teller side when management are off by making sure Customer Experience is top of mind at all times. Mitigating losses and Risks for the branch. Coaching in the moment by conducting bankers and tellers DBE's, and providing constructive feedback to my peers. Partner with branch manager and service manager to coach and mentor team members. Conducting morning huddles and meeting to go over any updates and options on how to improve our customer experience and present the conversation button to customers. Covering other branches while management is out of the branch. Attending the Business Hubs every Thursdays. Responsible for satisfying all customer service needs and to assist them with succeeding financially through quality retail product sales and referrals. Performs a wide range of services including exercising excellent customer service in all customer interactions and following up on Teller referrals. Primary functions surround proactively servicing mass-market customers, and referring customers to other areas of the bank for more complex products and services. Ability to speak clearly, succinctly, and accurately using a pleasant tone while using common conversational courtesies Attending the Business hubs every other Thursday with my business partners and fellow team members as part of my Business Advocate role. Call my assigned business leads and attend feet on the street every other Thursday to introduce myself to our local businesses. Experience interacting positively with difficult or hostile customers. Providing Notary Service for our customers and non customers. Building long term relationships with our customers and deepens the understanding of our customers' financial needs and provides professional suggestions. Stay within all store policy and procedure, mitigating losses. Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention. Review and approve checks for cashing, and answer questions on accounts, loans, and statements. Assist customers during loan and account application process. 01/2013 to 01/2014 Lead Teller Company Name － City Manage the Teller's work flow to ensure success with daily cash balancing, building great rapport with customers, and meeting their referral and sales goals- all while maintaining an ethical and positive work environment for all. Requires little supervision and juggle a variety of tasks including exercising excellent customer service in all customer interactions and managing and resolving customer conflicts. Follow procedures to minimize errors and reduce fraud. Provide customers with new products and services to help them succeed financially. Create, train, and coach a successful service and sales team. Ensure compliance with audit and operational regulations and guidelines with the bank. Support the Service Manager with daily operational tasks Assisting in resolving difficult customer service issues with quick and professional results. Education and Training High School Diploma : Math University of California, Riverside － City , State , United States Skills Customer engagement, clerical support and the ability to interact effectively with a diverse group of individuals at various ages.  Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach to build long lasting customer relationships and expanding my client portfolios. Possess excellent interpersonal, analytical, and organizational skills.Excel within a highly competitive environment through effectively managing, training and motivating a diverse team. Excellent working knowledge using both IBM and MAC systems; Microsoft Excel, Microsoft Word, and Microsoft Outlook.  Fluent in English and Spanish- Reading and WritingBeing recognize from Merchant manager, Retail Small Business Credit Consultant, and Payroll Partner numerous times. Being nominated for Searching for Stars and attending the dinner ceremony. Notary Public Activities and Honors Honor Society ",BANKING 175," CREATIVE GRAPHIC DESIGNER Summary After reviewing your post with much interest, please take into consideration my qualifications and work experiences in your search. As an exceptionally versatile Graphic Designer/Artist, with 19 years of expertise in marketing, advertising, packaging and publishing; working for a variety of industries in medical, education, B2C and Corporate. My objective now, is to find a position that will utilize my abilities, challenge and expand upon my creativeness and knowledge; while I provide my artistic assets in art and design to the benefit of an organization such as yours. My skill set includes designing from concept all the way through to production, high-end catalogs, advertisements, brochures, trade show graphics, posters, packaging, direct mailers, presentations, medical journals, educational books and more. Utilizing Adobe CS6, Acrobat Professional and I-Books Author. In addition to, Microsoft Office, various databases, time management and soft-skill applications on both Mac and PC operating systems. From the School of Visual Arts, I received a Bachelor of Fine Arts with a major in Illustration and a minor in Computer Arts. I am a resourceful, reliable self-starter; whether collaborating within a team environment or working independently with minimal supervision. Every assignment big or small is performed with a love for art and design from start to finish and attention to detail and deadlines. If you are interested, please call to further discuss my qualifications and how I may be a valuable future member for your team. Skills Children's Trade K -12 Book Packaging Medical Publication Product Packaging  Advertising Trade Show Graphics Catalogs & Brochures Presentations & Hand-Outs Experience Creative Graphic Designer Apr 2006 to Feb 2016 Company Name － City , State • Primarily, design new speculative advertising and/or enhance existing campaigns for small to mid-size business clients for publication in directories, magazines, mobile apps and direct mailers • Verbal/written communication with clients, media consultants to present and/or springboard design idea • Routinely support Marketing and Sales division by creating collateral and training material; such as, posters, presentations, invitations, photography, awards and handouts • Utilize LiveMeeting and Webcast to brainstorm, present or troubleshoot any design issues with staff and/or clients Graphic Designer - Contractor Feb 2002 to Mar 2014 Company Name － City , State • Facilitate creative design from start to finish for all of the company's promotional, marketing and visual needs • Collaborate with marketing on concept, design and schedules for advertising, marketing materials, trade show graphics • Communicate with publishers, digital and print vendors on behalf of the client to confirm work delivered by pub dates, monitor and assure quality, troubleshoot and resolve any design and digital or print issues as they arise ​ Freelance Graphic Designer Feb 2005 to Mar 2006 Company Name － City , State • Design, layout, illustration and production of feature articles, monthly articles, contents page, infographics, charts and graphs for 3 monthly medical journals and Pharma-sponsored quarterly supplements  • Liaison with medical editorial director and department, art director and graphic designers to assure journals and supplements are completed by monthly pub dates Freelance Graphic Designer: Packaging Apr 2004 to Aug 2004 Company Name － City , State • Package design of licensed products and creating mock mechanicals of 3D displays for client approval • Technical illustration and enhancing existing Cad illustrations of products to appear in instruction leaflets • Design and production of specialized catalog inserts, product instructional leaflets and gift wrapping Freelance Graphic Designer/Artist Mar 2004 to May 2004 Company Name － City , State • Design board books for licensed children's trade books; ie: (Barbie, Walt Disney, Sesame Street and Nascar) • Composed cover art utilizing company's brand approved art templates, stylesheets, colors and artwork • Design seasonal feature catalog inserts for Reader's Digest Children Books catalogs and promo-brochures Education and Training Bachelor of Fine Arts , Sequential Arts (Illustration) 1999 School of Visual Arts － City , State , USA Skills 3D, Acrobat, Adobe CS, advertising, artist, art, BOOK DesiGn, Branding, Brochures, Cad, Catalogs, catalog, concept, creative design, client, clients, edit, Graphic DesiGner, Graphics Design, graphics, Graphic, instruction, ie, marketing, marketing collateral, marketing materials, Marketing and Sales, Microsoft Office, pacKaGinG DesiGn, Package design, photography, Posters, Prepress, Presentations, Print Production, publication, quality, raDiO, Technical illustration, training material, web graphics, Author, written communication ",DESIGNER 176," EXECUTIVE DIRECTOR Career Overview Highly motivated public servant for over 35 years in a multitude of facets to include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical and Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training and Instruction. Skill Highlights Problem Resolution Self-starter Collaboration and Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals and accommodations for superior performance from peace time and combat units. Professional Experience 06/2009 - 08/2012 Company Name － City , State Executive Director Administrator for a non-profit arts and cultural organization in Kodiak, Alaska. Actively pursued funding sources both private and governmental. Continuous interaction with community, local, state and federal agencies for arts education and cultural programming for a remote island community to promote organizations goals through public forums, advertisement, marketing, use of media, brochures, and various online media outlets. Aggressively realigned the organizations strategic plan with current and near future goals. Directly responsible for the grant applications process from creation to reporting. I managed grants from state and local sources, and as the sole administrator for the Kodiak Arts Council, I was required to understand all provisions of all the grants. Promulgated and administered annual art grants for community members. Effectively realized a 20 percent increase in patrons through use of underutilized web and social network programs. Adapted a more ecological friendly system to disseminate newsletters, mass mailings and special event notifications. Applied strategic plan dimensions to annual budget with a 28 percent increase in operating funds. Budgeted, contracted and presented productions throughout the year, both professional and amateur performers. Directed over 200 volunteers for various performances and events. Contracted and presented master classes for all age groups in dance and music. Continually added collaborative arts education events with local cultural organizations throughout the year. Reached out to under served populations in the community through video teleconferencing with outlying villages for workshops. Sought out and received additional funds to subsidize performance tickets for under served students in the community. Collaborated with local museums (Alutiiq, Baranov) and public entities (U.S. Fish &Wildlife Refuge) to plan art exhibitions, promote collections, and enhance preservation of exhibits. 05/1985 - 09/2009 Company Name Chief Warrant Officer Four detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications 01/1985 - 01/2009 Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). 01/1977 - 01/1979 Strong communications, public speaking, and senior senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS : Management and Psychology Excelsior College BS-Liberal Arts (Administration/Management and Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 - 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 to September 2009 Chief Warrant Officer Four (BOSN) Operations Officer of 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed with directing Forward Operating Base personnel in Kuwait during Operation Iraqi Freedom for CTF 55.6 and CTF 150 assets (2005 - 2006). Deck Watch officer for multiple Patrol Boats in support of Operation Iraqi Freedom (2005 - 2006). Liaison Officer for CTF 55.6 to Oman, Yemen, UAE, Kuwait, and Djibouti detailed with planning, and executing training events for at sea enforcement; planned and directed Personal Protective Services for US and foreign senior officials INCONUS (2002 - 2005) and while attached to CTF 55.6 (Operation Iraqi Freedom 2005 - 2006). Directed emergency management efforts for military base, which included civilian populace (2002 - 2005). Law Enforcement Officer for drug interdiction, alien migration interdiction, maritime law enforcement, domestic and international fisheries enforcement, counterterrorism and antiterrorism (1985 - 2009). Security Officer/Chief of Police for Coast Guards largest base (2002 - 2005): Initiated background investigations for base personnel; provided follow up and reporting of derogatory information to the Coast Guard Intelligence Center; Led full police force assigned to provide security, safety, and enforce federal and state laws; Liaison with local, and federal law enforcement agencies; led and/or oversaw investigations for criminal and civil cases. Administration/Leadership Managed administrative offices as Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge of Forward Operating Base Kuwait (2005 - 2006). Managed daily routine for all aspects of administrative support to personnel assigned to my units. Administrative matters included but not limited to, travel coordination, performance reviews, daily event and job schedule management, training administration, work site coordination with other units/groups, and other duties as assigned by higher authority. Developed and implemented tracking system for qualifications/certifications for operational units of all positions in the unit to meet mission requirements (1999 - 2002, 2006 -2007, 2007 - 2009). Trained personnel of various units on human resource requirements such as sexual harassment, diversity, workplace environment, and work life issues (1994 - 1999, 2002 - 2006, 2007 - 2009). Administered preventive maintenance program for shipboard, small craft (21 to 55 foot), and ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 - 1999, 2002 - 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) for various projects throughout my military career which included large Cutter renovations, small vessel acceptance, and small vessel renovations/alterations. COTR for various contractors and subcontractors for recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked with Area Command staff to develop contract RFP's for various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, and large maintenance equipment purchases. Communications Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, and senior-level presentation experience (Instructor 1977 - 1979, senior instructor 1996 - 1999, Security Officer 2002 - 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations to foreign military and officials (1996 - 1999, 2002 - 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management ",ARTS 177," SOFTWARE SUPPORT SPECIALIST Professional Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Skill Highlights Strong organizational skills Energetic work attitude Telephone inquiries specialist Customer service expert Telecommunication skills Adaptive team player Active listening skills Sharp problem solver Work Experience Software Support Specialist Company Name － City , State Evaluated system potential by testing compatibility of new programs with existing programs. Maximized use of software by training users; interpreting instructions; answering questions. Maintained system capability by testing computer components. Assisted customer with installation of software and hardware. Financial Foundations Associate Company Name － City , State Acquired and applies developing knowledge of products, services, and processes. Recognized life events, understands member's needs and provides advice in order to deliver appropriate solutions to the member. Handled basic billing inquiries focusing on ""One & Done"" philosophy. Specific product knowledge includes Auto, Home, Renters, and Valuable Personal Property. Assisted members with their online account. Admission Representative Company Name － City , State Execute high volume of outbound phone calls. Contacted students with computer issues. Completed interview process with each prospective. Follow-up regularly with student until start of classes. Associate Company Name － City , State Handled inbound telephone inquiries from retirement plan participants. Responded to client's requested for account maintenance and balance information. Processed financial transactions. Offered appropriate products and services. Provided appropriate education regarding a participant's retirement plan. Wells Fargo Equity Direct - Customer Service Advocate Responded to complaints from customers regarding banking and financial products. Communicated with other departments to resolve customer issues. Monitored all customer inquiries and complaints and assist in effective resolution of same. Coordinated with customer and ensure optimal level of customer services. Prepared records and monitor results of customer and associate departments. Ensured optimal level of customer services. Business Development Representative Company Name － City , State Developed a sales training guide used during the training period for newly hired agents. Excellent oral and written communication skills. Successful development and maintenance of positive customer relationships. Experienced database management and web content development. Responsible for annual range of $1-3M in net new business. Branch Manager Company Name － City , State Trained administrative personnel and managers in loss prevention. Took measures for building precaution like alarm management and camera. Provide necessary training to loss prevention personnel. Completed weekly payroll using the ADP payroll services. Accomplished the recruiting and staffing as required by the client. Took measures for equipment cost reduction and control audits. Security Police Superintendent Company Name － City , State Supervised the Security Forces at Cheyenne Mountain AFS (NORAD). Supervised and trained all Information/Industrial Security Inspector for NORAD. Responsible for monitoring all emergency response exercise at NORAD. Ensured the safety of all base weapons, property and personnel from hostile forces. Directed vehicle and pedestrian traffic on base. Leads and organizes Security Police operations. Enforced standards of conduct, discipline, and adherence to laws and directives. Carried out Security Police on-scene commander function. Oversaw and evaluated unit performance. Developed Security Police plans, policies, procedures, and instructions. Assessed installation or deployed location vulnerabilities. Established programs, plans, and policies to protect Air Force combat capabilities. Developed orientation and education programs for information security. Developed and managed force protection and antiterrorism programs and training. Education and Training Bachelor of Science : Business Administration , 2015 Regis University － City , State , USA Business Administration Skills administrative, ADP payroll, Air Force, balance, banking, basic, billing, Excellent oral, hardware, cost reduction, client, customer services, Customer Service, database management, Equity, financial, information security, loss prevention, weapons, payroll, personnel, philosophy, camera, Police, policies, processes, recruiting, safety, sales training, staffing, telephone, phone, web content development, written communication skills ",AUTOMOBILE 178," ENGINEERING SERVICES MANAGER Executive Profile A results driven Controls Engineer and Project Manager with over 20 years of experience in manufacturing. Skilled in Industrial Automation and Process Engineering with a strong mechanical design background. Proven ability to lead and motivate high performance teams. History of building systems with improved functionality and productivity, consistently meeting critical requirements. Skill Highlights Proficient in process engineering and applying process needs to available technology to improve production availability and uptime. Proficient in process engineering and applying process needs to available technology to improve production runablility and uptime. Professional Experience Engineering Services Manager 02/2013 － 08/2015 Company Name City , State Accountable for maintaining the efficiency and effectiveness of all production manufacturing processes required to manufacture a high quality product in a repeatable and cost effective manner and provide overall customer satisfaction. Manage all engineering services with provision of all energy sources. Accountable for all mechanical repairs, design and construction within all departments and the resources engaged in the provision of these services both internal and external. Support waste water operations by providing advanced troubleshooting on Siemens PLC's. Configured WINCC SCADA system. Ensure that all expenditures both in supplies and staffing are optimized and maintained within budget. Developed asset management software to track cost, asset history and work order tracking. Performed advanced troubleshooting and PLC support for all plant equipment. Electrical Superintendent 05/2008 － 02/2013 Company Name City , State Primary responsibilities include supervising and coordinating all electrical and instrumentation activities. Accountable for the proper operation of all automation and controls on production equipment, power distribution systems, plant communications (phones, networks) and security systems. Managed projects for installation of new equipment, from design concept to installation and start up. Managed large network of Allen-Bradley PLC's, including ControLogix, CompactLogix and micro controllers with FactoryTalk View ME and SE human machine interfaces. Managed the installation and startup of several new projects over $1MM: HG Molenaar cooker/cooler, Buscetto steam peeler, Navatta steam peeler, Zilli-Bellini diced tomato filling line. Perform advanced troubleshooting and PLC support for all plant equipment. Trained electricians and instrument technicians in advanced VFD troubleshooting and configuration, PLC programming, process control and applicable regulations including NFPA 70E and NEC codes. Project Manager 05/2005 － 05/2008 Company Name City , State Responsible to review and interpret proposed designs, drawings, and specifications for suitability and initiate revisions where appropriate. Managed a team of 5 engineers in the design of various machine sections to ensure on-time project completion. Supervised the mechanical and electrical assembly of equipment to ensure that sections are completed on time and meet customer specs. Managed cross-functional teams to insure on time installation of equipment at customers facilities. Coordinated with vendors and other contractors to complete equipment installation. Developed and administered project budgets and fiscal controls, contracts, and quality control provisions for projects. Facility Supervisor 04/2004 － 05/2005 Company Name City , State Managed the activities of 6 maintenance personnel. Accountable for projects involving the construction of new buildings and facilities, also the alteration or modification of existing units. Performed advanced troubleshooting and repairs on production equipment, such as hydraulic presses, autoclaves and other equipment used in composite molding. Design, layout and installation of industrial automation used in production equipment. PLC and HMI programming, primarily Allen-Bradley SLC500 platform. Maintenance Manager/Safety & Environmental Manager 01/1996 － 04/2004 Company Name City , State Tyco purchased the facility in 2001. Managed the operations and activities of plant maintenance and engineering personnel. Accountable for compliance with applicable federal, state and local laws and regulations, securing all required permits, and coordinating with local authorities. Maintain a proficiency and applied understanding of all aspects of plant engineering including: Electrical systems - Circuit planning, Power distribution, Illumination, Instrumentation and controls, Electrical machinery, Codes and standards. Mechanical Systems - HVAC, Pumps piping and plumbing, Compressors and compressed air systems, Power transmission, Material handling and storage, Fire protection, Structural design and analysis, Building and life safety codes. Maintenance - Systems reliability, Understanding drawings and specifications, Maintenance programs and management, Preventive and predictive maintenance practices, Maintenance parts and supplies inventory management, Building and grounds, Housekeeping. Administration and Supervision - Manpower planning, Personnel development, Labor relations, Project administration and management, Record keeping. Environmental, Safety and Health management - Noise control, Air quality control, Water quality control, Solid waste handling, Hazardous materials controls, Regulations codes and standards. Responsible for the installation, programming, maintenance and operation of new material handling control system. Created custom database and production/accounting programs with Microsoft Access. Performed advanced troubleshooting on all plant equipment. Converted antiquated Modicon PLC control system to Allen-Bradley PLC with Wonderware man machine interface(HMI). Trained plant maintenance personnel on PLC programming, AC/DC drive troubleshooting and advanced electrical controls troubleshooting. Maintenance Technician 04/1995 － 12/1995 Company Name City , State Performed routine electrical and mechanical maintenance and emergency repairs on automated PLC controlled conveyors, pallet wrappers, burn-in towers and other equipment used in the assembly of Apple computers. Completed PLC logic changes from verbal or written instruction and maintained logic backups with revision history. Electrician 08/1991 － 04/1995 Company Name City , State Responsible for repairing and maintaining plastic extrusion equipment in the production of plastic bags and stretch pallet wrap. Performed process troubleshooting of entire production lines, including programmable logic controllers (PLC's), AC inverters and DC drives, AC and DC motors and all associated control equipment. Maintained all aspects of plant utilities including chillers, air compressors and power distribution. Completed electrical installations from blueprints, sketches or verbal instructions with little or no supervision. Designed and implemented a Computerized Maintenance Management System(CMMS) that allowed for more efficient tracking of maintenance resources and cost. Helped set up and run a successful predictive/preventive maintenance program that greatly reduced cost of emergency repairs. Instructed other electricians in maintenance and troubleshooting of AC and DC drives and P.L.C. programming. Microwave Communications Technician 02/1987 － 04/1991 Company Name City , State Worked for a rebuild facility doing repairs and overhauls of a wide variety of communications equipment. Primary job was to rebuild microwave communications equipment. Also repaired UHF and VHF radios. Created a computerized inventory control program that greatly reduced the amount of man-hours required to perform quarterly inventories. Education 2015 Certificate of Completion : AIB - HACCP Online Course - Haccp/Food Safety 2004 Select One : Yuba Community College - Business Management City , State Coursework in Business Management 2003 NEEC Building Operator Certification : Butte College - Basic Electronics, Drafting City , State 1985 High School Diploma : Elk Creek High School City , State Select One : Better Process Control School City , State , USA Level 1 : NEEC Building Operator Skills accounting, Apple computers, asset management, automation, basic, blueprints, budgets, budget, C, CA, hardware, concept, contracts, client, database, DC, delivery, design and construction, directing, Electrical systems, electronics, equipment installation, filling, Fire protection, Food safety, Hammer, HVAC, instruction, inventory management, inventory control, Labor relations, layout, logic, Logistics, machinery, maintenance schedules, manufacturing processes, materials, Mechanical, Microsoft Access, 2000, Microsoft NT server, Microsoft Windows NT Server, microwave, NEC, network, networks, Novell, Personnel, PLC programming, PLC, plumbing, Power distribution, process control, process engineering, Programming, quality, quality control, radio, Record keeping, repairs, repairing, Safety, safety codes, SCADA, Siemens PLC, staffing, supervising, Supervision, surveys, technical support, phones, transmission, troubleshooting, UHF, utilities, validation, VHF, View, Water quality, Wonderware, written ",ENGINEERING 179," SALES ASSOCIATE Skills Motivated Seller                                Customer Service Oriented            Attention to Detail                           Quick Learner                              Retains Information with ease       Commitment to Professionalism Persuasive Communicator        Summary Motivated strategic sales professional with three years of experience. Focused, driven and detail oriented with great communication skills. Works well as an independent associate or in a team environment. Looking to join a team of hardworking individuals working towards the same goal.  Experience 10/2015 to Current Sales Associate Company Name － City , State Helped lead the store to a 15% increase for both years employed.  Approach browsing customers and initiate conversations to determine buying preferences.  Recommend specific styles based on customers footwear needs. Properly took measurements of the customers foot and inquired about any ailments.  Recommended additional items to increase sales and multiples. Provided a level of customer service regardless of difficultly level. Consistently in the top for sales each month and kept 'perfect numbers'.  Maintained contact with regular clients and often requested by name. 12/2014 to 10/2015 Bridal Consultant Company Name － City , State Used active listening skills as well as knowledge of merchandise to select dress options for brides, and provide feedback to encourage them to purchase. Maintained communication post-sale with brides to continue building rapport and ensure optimal customer service. Consistently delivered 5-10% over monthly plan goals for length of employment.  Knowledgeable in Bridal fashion, specifically with Maggie Sottero, Casablanca Bridal, David Tutera Bridal, The Dessy Collection, Alfred Angelo, Bill Levkoff, Mori Lee. Accurately measured and sized, brides and bridal party using various designer size charts. Excelled assisting non-traditional customers.  06/2010 to 12/2014 Waitstaff Company Name － City , State Generated top sales ($2000+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays) Trained new server staff brand operations, restaurant compliance and customer expectations. One of two head trainers. Successfully promoted additional drink and menu items to guests to increase product sales. Educated existing employees when new standards were rolled out. Assured customer happiness through friendly, competent service Ensure servers have performed end of night duties accurately. Education and Training 2006 High School Diploma Stevens High School － City , State , USA Business Management Black Hills State University － City , State , USA ",SALES 180," STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV ",HEALTHCARE 181," HEALTH CARE ADMINISTRATOR Interests As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel. Experience Health Care Administrator April 2015 to May 2017 Company Name － City , State Executive Director April 2013 to April 2015 Company Name － City , State Community Relations Director March 2012 to April 2013 Company Name － City , State Meets and exceeds occupancy and revenue goals as a result of the development and implementation of an effective sales and marketing campaign as well as proper utilization of customer oriented internal systems. Community has increased occupancy to full capacity - resulting in community exceeding projected year over year revenue growth. Have developed and maintained relationships by making sales calls outside the community to medical, insurance, legal and financial professionals, hospital discharge planners and social workers, skilled nursing facilities, home health, hospice and clery. Advised and educated them on current availability and programs for a successful partnership. Developed creative marketing strategies to differentiate community from the competition on a limited budget including creative outreach programs and events. Have provided regional Marketing support to increase sales/move-ins for sister communitite on stretch assignements as requested by Regional Director. Served on six member South-East Regional Events Committee developing innovative monthly marketing strategies to be utilized system wide. Licensed Insurance Agent January 2006 to January 2013 Company Name － City , State 2-20 and 2-15 Licensure). Patient Relations Coordinator January 2001 to January 2006 Company Name － City , State Present and sell Property and Casualty and Life and Health Insurance for a diverse customer base. Consistently meet and exceed personal and agency weekly sales goal. Provide exceptional customer service experience to generate long term, loyal customers, thereby creating a continual referral base. Present various related Medicare products to Senior Citizens and their families, through probing, determine needs of client the introduce features and benefits most suitable to their specific needs. Develop and foster a relationship of teamwork with each client for a win-win outcome. Market products outside office environment, use creativity allowing for opportunities that may have been missed by others. Fashion and promote special events targeting specific markets including senior citizens and middle income families. Develop and grow business establishing synergistic relationships with like-minded professionals. Advanced Sales Director January 1994 to January 2000 Company Name － City , State Independently coordinate customer service training program for Health First, Inc.; developed system to schedule and train associates in and extensive multi-disciplinary seven week training course; developed special events including customer service awards and department meetings. Developed on-going follow-up training events. Worked with Directors and Manager to balance quality training time with minimal employee downtime. Trained over 2400 associates over a four year period.) Work closely with Health First Administration to communicate customer satisfaction goals for employees. Served as consultant to and liaison with and between departments by encouraging interdepartmental cooperation. Developed and implemented process, training and activities to improve patient flow through the facilities. Worked with external consultants to provide information and expertise. Internal consultant on a variety of subjects as they relate to the patient experience including but not limited to: Process Improvements, Patient Amenities, Marketing Material, Proper WorkAttire, Associate Recognition, Signage. Departmental support throughout the facilities including: Emergent Room support, Out-Patient Surgery, Hurricane Response Teams and others as needed. Respond to and address customer complaints and assist the patients, their families and staff to ultimately ensure a positive patient experience. Provided Customer Service Training programs to Health First Directors and Managers outside the hospital (Home Health, Hospice, Business Office, Health First Health Plans) as a consultant after I left the organization. Show franchise Company Name － City , State Started business as one of the first independent consultants in Tennessee. Developed process/program without ever attending a show or having one modeled for me. Developed passionate demonstration to not only present products in an entertaining, informative, interactive forum to showcase product as needs-based but also to appeal to others as a business that is fun, fulfilling and could be easily duplicated. Developed downline team of 42 consultants across multiple states in a pre-internet time. Developed training programs and new letters for a very diverse team for monthly training meetings in person as well as via phone conference for those out of state. Consultants were motivated by different personal goals (paycheck, obtaining products, desire to develop own business, etc.) therefore adjusted training based on different needs and personality types. Provided encouragement and support for those new to business. Provided inspiration to develop different sales strategies in a new market. Developed advertising campaigns and flyer/mailings. Introduced The Pampered Chef. Education and Training Bachelor of Science : Risk and Benefits Management , 1985 The University of Alabama Skills advertising, agency, balance, benefits, budget, consultant, creativity, address customer complaints, client, customer satisfaction, customer service experience, customer service, Customer Service Training, special events, Fashion, features, financial, Home Health, Hospice, inspiration, Insurance, legal, letters, Director, marketing strategies, marketing, Market, Marketing Material, meetings, Office, win, nursing, patient flow, quality, sales, Surgery, teamwork, phone, training programs Additional Information Personal Catering Business: As a hobby, creating memorable events for military functions, wedding and party planning. Developed training program for 2 and 3 session cake decorating classes for both adults and children. Love to camp, Kayak and travel. ",CHEF 182," GIS COORDINATOR Summary Diligent hands-on leader, excellent at working with tight deadlines in pressurized work environments. Broad experience in government agencies domestically and abroad while drawing on concurring academia and research roles. Accomplishments Project Cooperation Worked directly with USAid, and two universities to fulfill individual Master's degree requirements as well as much larger scope project objectives. Communication Modified technical agricultural data from field, to the the scientific community in the form of published papers, illustrated for seminars given to the public, before lastly translated into Swahili for local farmers. Experience Company Name City , State GIS Coordinator 07/2015 to Current Used company public utility status to install small cell antennas for telecommunication carriers into the public right-of-way as new poles or attachments to existing light poles. Tested spatial data for quality and created reports on those audits after Importing, integrating, updating and validating data from multiple sources. Developed system documentation and user manuals on GIS best practices and functionality for a new employee onboarding packages. Independently completed ad hoc requests including map generation, spatial analysis, and web publishing of map applications. Company Name City , State Research Associate 06/2012 to 08/2013 Coordinated with professors and staff at Sokoine University of Agriculture in Morogoro, Tanzania during summer session. Conducted soil science laboratory analysis of soil alongside Tanzanian technicians and students for the growing seasons.. Company Name City , State Graduate Teaching Assistant 08/2012 to 05/2013 Taught lectures and weekly laboratory exercises to seventy-five undergraduate students. Assisted generation of lecture notes and laboratory tutorial materials using ArcGIS and QGIS. Coordinated and supervised three graduate teaching assistants. Company Name City , State Biology Intern 03/2013 to 05/2013 Cleared ten acres of invasive plant species using manual removal with herbicide. Maintained trails at four locations in southern Ohio and monitored water quality in streams, vernal pools, and river systems. Completed frog and bird surveys to monitor wildlife populations. Injected ash trees located within the park, tagged and recorded all injected trees using ArcGIS. Company Name City , State Seasonal Forestry Worker 04/2012 to 08/2012 Reduced threat or damage from Emerald Ash Borer through preventative injections using Arborjet treatments and applied growth inhibitor to trees under utility lines. Planted 380 container trees and monitored growth and health. Pruned 4,000 large trees using pole saws, power pole saws, shears and hand saws. Removed 400 trees and ground 800 stumps using heavy machinery. Company Name City , State Research Assistant 01/2011 to 12/2012 Collected soil samples in no-till, conservation till, and conventional till plots. Evaluated carbon and nitrogen levels in diluted runoff samples. Determined soil quality, plant available water, and bulk density of cores. Company Name City , State Trail Logistics Intern 06/2011 to 08/2011 Reported backcountry trail hours worked and miles accomplished. Collaborated with California Conservation Corps participants and management to achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, and logistical support. Aided the backcountry packer with long-distance supply organization travelling over 400 miles on horseback and a string of four mules. Checked fire and camping permits of hikers met on trail. Company Name City , State Secretary 06/2010 to 09/2010 Coordinated and communicated with Sandusky County court system and judges to schedule all court dates and client meetings. Answered incoming calls, responded to emails, created client MS Excel spreadsheets. Kept records of court decisions and payments dating back 5 years. Drafted legal documents and organized client interviews. Education Masters of Science : Environmental Science 2015 The Ohio State University , City , State Impact of Management on Soil Fertility and Rice Yields in Smallholder Farms in Tanzania   Bachelor of Science : Environmental Policy and Management 2012 The Ohio State University , City , State Languages Semi-fluent Spanish Conversational Swahili Additional Information Honors and Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit of Leadership, 2009 4-H Ten Year Member Award, 2013 recipient of $11,000 Coca-Cola Sustainability Grant Skills analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility ",AGRICULTURE 183," TEACHER Experience 08/2015 to 07/2017 Teacher Company Name － City , State Implement instructional activities contributing to meaningful learning experiences. Prepare syllabi and detailed lesson plans based on course standards and objectives. Communicate effectively, both orally and in writing, with students, parents, and other professionals on a regular basis. Established and maintained cooperative working relationships with students, parents, and co-workers. Collaborate with peers to enhance the instructional environment. 05/2014 to Current Social Services Specialist Company Name － City , State Ensure new mothers have the necessary supplies and resources needed for a safe newborn discharge. Arrange newborn and maternal appointments with primary providers for follow- up care. Coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Provide community referrals to agencies and resources to ensure continuity of care. Prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Arrange required durable medical equipment to ensure each patient's continuity of care. 01/2014 to 05/2014 Social Work Intern Company Name － City , State Under supervision, coordinate, assess, and evaluate patients specific needs to facilitate discharge planning. Under supervision, provide community referrals to agencies and resources to ensure continuity of care. Under supervision, prepare case records including nature of problems, patient and family needs, final disposition of patient and referrals/services arranged for each patient. Education and Training May 2014 Bachelor of Arts : Psychology Warner University － City , State Psychology 2014 Bachelor of Arts : Social Work Nova Southeastern University － City , State Social Work Present Master of Science : Forensic Psychology Legal Systems Southeastern University － City , State Forensic Psychology Legal Systems Master of Social Work Clinical In Progress I was a student-athlete on a softball scholarship. I received Bright Futures Scholarship and maintained a GPA required of a NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 and 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities and Honors National Association of Social Workers (NASW) Vice President of Social Work and Psychology Student Association at Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014 ",TEACHER 184," BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel and Access), EPIC and other electronic medical records, and the database Efforts to Outcome (ETO). Working knowledge of SAS and R. Experience Bilingual Domestic Violence Advocate Sep 2015 to Nov 2016 Company Name － City , State Provided advocacy services appropriate to client needs to a caseload of approximately 30 clients, through in person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, and assistance in accessing community resources. Covered on-call service one to two times a week, on average. On-call service entailed serving as the first responder for intimate partner violence referrals from the hospital, as well as self-referrals from the community. Documented in Passageway database (ETO) and EPIC as appropriate. Utilized various clinical strategies in work with clients. Provided clients with psycho-educational resources regarding interpersonal violence. As appropriate to their desires, worked with clients to improve thoughts and behaviors utilizing coping skills, including behavioral activation and meditation among others. Developed and led presentation regarding basic concepts around gender identity, in order to increase program knowledge regarding transgender and genderqueer populations. Presentation available at goo.gl/dFT7at. Invited to participate in Brigham and Women's Hospital Schwartz Rounds (Schwartz Rounds is a nationally-recognized program in which a panel of healthcare providers discuss providing compassionate care for a particular case). In this panel, other providers and I discussed the delivery of collaborative, trauma-informed care to a transgender woman of color who was a survivor of multiple forms of violence. Please see http://bit.ly/2n0VylG for an article on this presentation. Intern Sep 2014 to May 2015 Company Name － City , State Assessed the mental health, physical health and supportive services needs of up to ten children and their families per week by conducting biopsychosocial assessments and other clinical strategies. Collaborated with other professionals and agencies to provide trauma-informed care when a family presented with suspected and/or confirmed child abuse. Engaged with families in a strengths-based helping relationship in order to provide active referrals to various local mental health agencies, community programs, and government organizations. Conducted weekly pediatric mental health screenings for children ages 3-21 who sought individual mental health services. Participated in weekly Child and Family Mental Health Meetings and monthly Pediatric Team Meetings to discuss holistic well-being of patients and their families. Developed and led presentation regarding issues related to youth and self-harm, in order to increase department knowledge around such issues. Presentation available at goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 to Jun 2014 City , State Mentored and tutored 7th grade students at Markham Middle School in South Los Angeles. Referred students to Behavior Counselors, Attendance Counselors, and Gang Intervention Program Counselors when appropriate. Collaborated with such counselors in order to assist students in improving trauma symptoms, behavior, academic performance and other quality of life facets. Engaged in collateral contacts with family members to discuss behavior, mental health and academic performance. Created and executed extra-curricular behavior programming for four students. All students met City Year impact goals by improving at least one point in three or more character traits, as outlined using KIPPs character growth assessment. Proposed and directed a High School Fair. Representatives from eight local magnet, charter and private high schools were present, and informational materials from three other schools were distributed. Around 80 parents and students attended. Research Assistant Jun 2010 to May 2011 Company Name － City , State Acquired and incorporated input from local community members into research. Conducted, transcribed and coded interviews between parents and children (ages seven to twelve) regarding animal behavior and evolution using both an interactive museum display and children's books. Analyzed this data to measure community members' understanding of evolution. This information was later used for the following research paper: Shtulman, A., & Checa, I. 2012). Parent-child conversations about evolution in the context of an interactive museum display. International Electronic Journal of Elementary Education, 5(1), 27-46. Languages Bilingual and biliterate- Native and fluent Spanish speaker who has lived in Spanish speaking countries. Experience working with many Spanish Education and Training Master of Public Health , Epidemiology, Maternal and Child Health 09/2017 Boston University － City , State Epidemiology, Maternal and Child Health Completion of Maternal and Child Health Leadership Education Program Master of Social Work , Clinical Social Work 06/2016 Boston University － City , State Clinical Social Work Bachelor of Arts , Psychology 05/2013 Occidental College － City , State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish speaking, phone, trauma ",ADVOCATE 185," HR SPECIALIST Summary Results-driven professional with comprehensive experience in human resources, customer service, and financial services; strengths include problem-solving, strategic thinking and creativity; known as a self-motivated individual with the ability to work well with others in fast-paced environments with outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 to Current Company Name － City , State Support the HR Operations Service Delivery model by serving as a primary contact for escalated issues related to Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves of absence, workforce administration, etc). Actively listen, interpret and articulate the needs of the customer (employees, Human Resources team members and management) to ensure timely research and resolution of escalated issues. Monitor and maintain case management / ticketing queues to ensure cases are assigned and resolved within stated service levels, as well as to ensure accurate documentation of case status and issue resolution. Seek guidance on more complex issues from senior team members and/or internal/external partners as needed, as well as follow established approval processes for all issues requiring resolution outside the standard. Provide support to Sr. HR Analysts, HR Analysts and management with special projects as required. Work with human resources support center to monitor and maintain the highest level of quality service and employee satisfaction. Handle sensitive employee data with the utmost of discretion. Preparation and review of specific reports, as well as coordinate and assist in the uploading of mass data changes as needed. Maintain library of process documents (SOPs, Job Aids, etc.) to ensure accuracy, efficiency and version control. Partner with service delivery team members to review and recommend process improvements and enhancements. Maintain employee records through imaging and indexing documents appropriately. Assist with invoice reconciliation and processing, document preparation review and other similar administrative duties as assigned. STAFFING SPECIALIST Jun 2008 to Jun 2013 Company Name － City , State On-site point of contact for Co-op/Intern program Completed applicant tracking in Hire systems Responsible for on-boarding of co-ops/interns-payroll/creation of Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms as needed Interfaced with co-op/interns, managers and contractors when appropriate Conducted exit interviews with co-ops; terminate them from the system Other duties as assigned. Conducted new employee orientation to foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 to Apr 2008 Company Name － City , State Responded to associate benefit questions; researched and resolved Assisted with coordinating and conducting HR-related training and other workshops Maintained current knowledge of HR practices, laws, and regulations Addressed/escalated customer issues and concerns-payroll/benefits/badging Assisted Staffing Specialists with Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced with candidates, managers and associates when appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens over the phone with applicants Conducted interviews with applicants Special projects as assigned. RECRUITING COORDINATOR Sep 2004 to Aug 2007 Company Name － City , State Conducted phone interviews with applicants. Developed and enhanced effective relationships with colleges and universities, job fair groups, business associations, advertising and recruitment agencies, and other key resources for sourcing candidates to fill internal positions. Teamed with business line managers to identify, recommend, and interview the most qualified candidates. Functioned as a liaison between assigned business line(s) and human resources to capitalize on company-wide recruitment initiatives, events, opportunities, and practices. Represented U.S. Bancorp in the community; proactively sought opportunities to source candidates. Performed many duties involving employee communications, such as pre-employment screening, responded to routine questions regarding human resources' policies and procedures, identified potential issues, etc. Maintained and distributed current employee information. Answered questions from employees regarding personnel issues. Instructed and assisted employees in the completion of forms. Delivered New Employee Orientation training. Recruited and interviewed 25 applicants per week Conducted new employee orientation to foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 to Apr 2004 Company Name － City , State Answered inbound calls for 401(k) customers. Placed outbound calls as a follow-up to customer concerns pertaining to their 401(k) plans. Processed numerous transactions on 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues on 401(k) customers' accounts, i.e. address changes, changes in employment status. TRUSTEE BOARD MEMBER Sep 2014 to Dec 2015 Company Name － City , State Appointed by the church's pastor to the board to assist with making decisions for the church. Served as financial secretary, processing payroll checks for those on church payroll. Assisted with analyzing and amending the church's budget as necessary. Conducted quarterly business meetings with other board members providing financial update of the church to the members. Education Masters , Public Administration May 2006 Northern Kentucky University － City , State Public Administration Bachelor of Arts , English Writing May 2002 Northern Kentucky University － City , State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow ",HR 186," DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved ""LTACH Evaluation Status"" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the ""continuum of care"" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management ",BUSINESS-DEVELOPMENT 187," MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable and focused on delivering high quality service. Proactive team player and coaching abilities. Excellent attention to details. Well organized and self-motivated. Focus on process improvement. Strong time management skills and ability to work under pressure, meet tight timelines and manage multiple tasks simultaneously. Skilled at developing and maintaining effective communication channels with clients, peers and administrative staff. Skills Marketing plan Media Plan Budgeting Advertising & Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing and communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator , 02/2017 to Current Company Name – City , Puerto Rico Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name – Puerto Rico Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name – Puerto Rico Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City , Puerto Rico Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Education BA : Communication, Public Relations and Advertising , 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator , 02/2017 to Current Company Name – City Coordinate and implement monthly US promotional circulars adaptations to PR Market by do translation, pricing and audit report. Implement marketing and advertising campaigns. Translate and adapt corporate material to PR market. Liaised with Marketing Manager to manage and deliver marketing and communications plans. Work with Marketing Manager to determine budget distribution and manage expenses to that budget. Compiled product, market and customer data to forecast accurate sales and profit projections. Perform competitive researches by identifying and evaluating product characteristics, pricing and advertising. Support pricing team on PR Market pricing strategy. Provide project management for all assigned projects, ensuring deadlines are met. Coordinate creation and printing of internal marketing material requests. Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt. Assist and support 11 PR Stores when necessary for events such as grand openings or other special events. Establish and maintain effective communication and working relations with internal and external partners. Marketing Coordinator , 02/2015 to 02/2017 Company Name Coordinating marketing projects and activities as requested. Provide support to marketing department. Preparing marketing reports with descriptive brief summary and visual evidence of all local activities to share with the manufacturer in Korea. Develop marketing communications campaigns. Preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations. Ensure that messages are supportive of and consistent with marketing strategies. Coordinate flow of information and communication and disseminate it according to plan strategy. Producing additional marketing communications, such as flyers, brochures and exhibition-related projects. Work with manager and business units to determine budget and manage expenses to that budget. Identify, develop and execute communications strategy for key media contacts and customer references. Research media coverage and industry trends. Improve communication efficiencies within company. Responsible for creating and delivering marketing ideas and activities for 13 dealer partners. Organizing production of branded items such as stationery and merchandise. Assisting with artwork production. Keep record of all advertising agency requests and estimates to facilitate bill process. Accomplishes organizational goals by accepting ownership to complete new and different requests. Events & Public Relations Coordinator , 06/2010 to 01/2015 Company Name Coordinate details of events such training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, and on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support and pre- and post-event evaluations. Work closely with hotels and other vendors to ensure that all company requirements are fulfilled. Calculate budgets and ensure are adhered to. Promote products and services through public relations initiatives. Create and deliver press releases, media relations content and corporate newsletter content. Updates Web pages uploading new products information, upcoming events and news. Develop reports of budget, return of investment and others. Keep inventory of promotional materials. Supporting in-house marketing and design team by coordinating and collating content. Track competitor publicity activity and prepared comparative report to identify opportunities. Public Relations Intern , 08/2009 to 06/2010 Company Name – City Create Publics Relations Pieces as news releases and media kits. Developed, planned, and executed advertising camping using social media as Facebook, Twitter and YouTube. Updates Web pages uploading new products information, upcoming events and news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing and communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages ",PUBLIC-RELATIONS 188," ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service and sales expert who identifies customer needs and delivers solutions to problems. Driven to exceed sales and customer satisfaction goals and build long term relationships with the clients. Creates a positive experience through high quality customer care. Bilingual manager able to build, lead and train efficient and friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful and energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE ll 12/2016 to Current Company Name City , State Communicate with Partners by telephone or by e mail to provide guidance and assistance regarding Booking.com platform Extranet. ​ Provide commercial advise and orientation to  partners based on Booking.com business model. Gather information to solve partner and guests issues regarding reservations in order to coordinate assistance with Customer Service department. Review and process new partnership registrations and set them ready to open on Booking.com webpage. Keep partners and guests as center of all our operations to guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 to 11/2016 Company Name City , State Communicate with customers by telephone or by e mail to provide information about hotel reservations, take or enter information, cancel reservations,  gather complaints details . Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check and ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. GENERAL MANAGER /SALES MANAGER 12/2011 to 01/2016 Company Name City , State Managed sales team generating daily new memberships according to sales quota, interacted with prospects and new customers and provided high level of service to achieve 100% customer satisfaction and company revenue. Hired and trained all sales and customer service staff. Monitored customer preferences to determine focus of sales efforts. Developed,implemented and monitored programs to maximize customer satisfaction. Manage projects or contribute to committee or team work. Create, maintain, and enter information into databases. GENERAL MANAGER 01/2005 to 12/2011 Company Name City , State Managed sales and customer service operation Control retention and attrition Responsible for new hire process Supervised over 30 employees Reported to District Vice President  GUEST SERVICE MANAGER 01/2000 to 12/2004 Company Name City , State Served as public relations representative for the hotel. Assisted guests with any special requests during their visits. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment Record guest comments or complaints, referring customers to managers as necessary. Transmit and receive messages, using telephones or telephone switchboards. Accomplishments researched, calmed and rapidly resolved client conflicts to ensure customer retention increasing it up to 85% per month. Consistently generated additional revenue through skilled customer services and sales techniques used to generate new corporate. accounts to service high volume employee corporations. Satisfactory managed company new locations pre saleand openings to guarantee revenue profit and investment return. Education J.D. : Law 2000 Universidad Santa Maria City , State , Venezuela Law    Courses on Military Law, Criminology . Bachelor of Science : TOURISM 1995 IUTIRLA City , Venezuela Tourism and Hospitality Management Barcelona Hospitality and Tourism Instituto Universitario de Tecnologia Industrial ""Rodolfo Loero Arismendi"", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association of Professional Trainers Languages  Bilingual English- Spanish, proficient in Portuguese, French and Italian. Skills Customer services supervision,decision making, dependable, staff training and development, problem solver, public relations,dynamic team player able to motivate employees to reach high level of performance while using maximum potential. Online skills development courses ,The Open University : Commercial awareness. Conversations and interviews. Developing high trust work relationships. Difference and challenge in teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches and speech making. The importance of interpersonal skills. The role of a manager. Three principles of coaching approach. ",FITNESS 189," CUSTOMER ADVOCATE Professional Summary Customer care professional pursuing a position in an organization seeking an ardent problem solver, demonstrating immense levels of initiative whilst providing compassionate customer service, with over 4 years of customer relations experience. Eagerly ready to submerge into gaining new skills, while utilizing the skills I have acquired throughout my career to help propel this company to new heights. Recently earned ""Recognizing You!"" award for device upgrade sales incentive for customer service. Exceeded corporate target for customer satisfaction for 6 months in a row. Excelled in surpassing daily Target brand Debit and Credit card sales and product protection/replacement plans goals. Cashiered with multiple APOS windows at once in tandem to maximize customer flow and productivity. Experience 03/2015 to Current Customer Advocate Company Name － City , State Achieved customer satisfaction rating of 9.80 two months after training, exceeding corporate target of 9.20. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. 12/2014 to 03/2015 Teller I Company Name － City , State Helped customers select products that best fit their personal needs Processed and issued money orders for customers. Delivered prompt, accurate and excellent customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Maintained confidentiality of bank records and client information. Processed cash withdrawals. Examined checks for identification and endorsement. 03/2012 to 11/2014 Night Shift Leader Company Name － City , State Balanced daily bank vault inventory and ATM with a zero error rate, while supervising FSA's. Cross-sold promotional products and services while negotiating fees for check cashing. Provided genuine customer service to help grow branch revenue by exceeding customer expectations. Processed 5-7 SAR's per month and about 2 CTR's a month during busy tax season. Identified money laundering red flags, including but not limited to: falsified identification, altered documents, structuring, avoiding federal thresholds and evading BSA requirements. Knowledge of the GLB-Act and FTC safeguarding rules. Experience with the Bank Secrecy Act and Federal thresholds. Completed nightly collections research and a collections call sheet of about 46 calls per day within FDCPA call times. Informed customers about sales and promotions in a courteous and inviting manner. Completed nightly auditing of all staff paperwork, confirming each document was accounted for, factual, and correct while also assisting a high volume of customers. Weekly intranet training modules based on cash handling, money laundering, suspicious activity and company security policies. 10/2010 to 03/2012 Cashier Company Name － City , State Helped lead in drive of sales by cross-selling debit and credit cards under Target brand. Expertly utilized cash register equipment and carefully handled large amounts of money. Looked up prices and store merchandise while politely assisting customers. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Stocked and rotated inventory regularly. Greeted each customer with a smile and made their experience as convenient as possible. 10/2009 to 01/2010 Cashier Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Readily stocked returned and misplaced items, making sure to always strive for productivity. Worked comfortably in hectic situations, while handling other task. Maintained a clean work station and friendly atmosphere. 05/2008 to 06/2009 Team Member Company Name － City , State Efficiently trained new hires, keeping them knowledgeable of all company policies and guidelines. Always adhered to and implemented company safety training and requirements. Kept a clean environment for the park guests and readily answered all questions with genuine enthusiasm. Kept current with all park information to give guests the best experience possible. Education 2009 High School Diploma Howard W. Blake － City , State , U S Skills ATM, auditing, call center, cash handling, cash register, credit, client, customer satisfaction, excellent customer service, customer service, debit, fashion, FSA, inventory, money, negotiating, policies, research, safety, selling, sales, supervising, tax ",ADVOCATE 190," SCHOOL SUCCESS ADVOCATE Accomplishments YMCA Camp Orkila (Orcas Island, WA) Adventure Team Facilitator, 2011 Facilitated all of the Low and High Challenge Course elements, many group 'initiatives,' the rock climbing wall, and the BMX course at camp; planned activities to encourage personal growth; and led extensive training in team building. Leadership: completed a 5-day intensive training facilitated by Synergo on challenge course facilitation; facilitated team-building activities; pushed youth to identify their limits and challenge themselves; and facilitated reflection activities to encourage students to learn from their experiences. Accomplishments: chosen by Girls LEAD to facilitate a group of young female campers focused on multi-cultural leadership, service, and wellness; aided in program coordination; encouraged youth self-awareness and self-confidence. Experience 01/2015 to Current School Success Advocate Company Name － City , State Facilitate an extended day program for 15 high school freshmen, providing academic support and assisting in the development of social and school success skills in a safe and positive learning environment. Leadership: communicate bilingually on a weekly basis with student families, conduct home visits, and hold family meetings; serve as a liaison between the school and family to build relationships and increase access to information; partner with teachers and counselors in an effort to support student academic and socio-emotional growth; develop and facilitate after school programming that engages students and grounds them in community and personal identity development; tutor students in core subjects and support the understanding and completion of homework and learning targets; and provide one-on-one and group mentoring to students through in-school and out-of-school experiences. Administrative: maintain accurate and up-to-date records of student grades, attendance, behavior, and participation in the program; organize meetings with teachers, counselors, and administrators to meet student need; and provide information and referrals to students and families for needed services. Accomplishments: achieve positive outcomes in participant recruitment and retention and overall student academic performance; develop strong relationships with students, families, and school staff. 01/2014 to 01/2015 Latino Mentor Program Coordinator Company Name － City , State Coordinated LÁMP:ARA (Latinos Adelante Mentor Program: Apoyo y Recursos Académicos), which aims to offer Benson Latino High School students personalized mentorship, academic support, college preparation, and leadership development. Leadership: offered student advocacy and intervention; supported students by offering them problem solving skills and tools for self-motivation; helped students identify and strengthen their leadership skills; facilitated leadership workshops and mentor sessions; communicated with student families in Spanish through phone calls, emails, and monthly Latino parent meetings; connected youth and families with a network of resources within and beyond the program and school; and coordinated and facilitated special events, community service days, visiting speakers, and college visits. Administrative: responsible for all administrative tasks for the program; served as the program contact for teachers, counselors, families, and administrators; represented the program and answered questions from students, parents, and community partners; managed student records and student contact time; tracked student grades, attendance, and behavior; organized meetings with teachers, counselors, administrators, mentors, and students to maintain awareness of student academic progress; and maintained sensitive student and family information confidential. Accomplishments: received and implemented Arts-in-Schools grant funding from Regional Arts & Culture Council for a series of Art and Identity Workshops; collaborated with OYE and Teatro Milagro to offer students gender and sexuality trainings; and chaperoned student attendance of PSU's Edúcate Conference and the annual César E. Chávez Leadership Conference. 01/2014 Civic Engagement Intern Company Name － City , State Organized and managed Causa's volunteer engagement and voter registration. Leadership: coordinated meetings with allied community organizations; facilitated voter registration at naturalization ceremonies; canvassed for the Driver Card campaign; and registered new Latino voters. Administrative: managed and maintained the Causa volunteer database and volunteer recruitment efforst; and tracked volunteer engagement and voter registration. 01/2013 to 01/2014 Bilingual Writing Tutor Company Name － City , State Provided students with a safe, receptive space in which to write and the tools needed to approach academic writing with confidence and zeal. Leadership: provided one-on-one tutoring that supports and challenges students to approach writing with curiosity; used inquiry based learning techniques and guiding questions to develop student writing; elicited critical thinking in students; encouraged students to identify their own writing strengths and weaknesses; taught students how to structure thesis statements, topic sentences, paragraphs, and essays; suggested brainstorming and structuring strategies; edited syntax and grammar. Administrative: managed registration records and tracked student attendance. Education 2014 B.A : Environmental Humanities Politics Whitman College － City , State GPA: Magna Cum Laude GPA: 3.815 Environmental Humanities Politics Magna Cum Laude GPA: 3.815 2013 INTERNSHIPS Causa, Portland, OR Community Engagement Intern, 2014 Fundación Ecológica Arcoiris, Loja, Ecuador Whitman College GPA: Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship Jan Meier Award for Best Essay in Environmental Studies, Whitman College, 2014 Lomen-Douglas Scholarship, Whitman College, 2014 J & D Pitts Scholarship, Whitman College, 2013 John & Martha Kelly Scholarship, Whitman College, 2013 Myers-Little Scholarship JL & Ivy Wadsworth Scholarship, Whitman College, 2012 VOLUNTEER SERVICE The Children's Book Bank, Portland, OR, 2015 Potluck in the Park, Portland, OR, 2014 Depave, Portland, OR, 2015 Personal Information Can speak to my dedication to social justice and knowledge of Border politics) Skills academic, Administrative, aims, approach, Arts, Art, Book, Council, critical thinking, database, essays, special events, Leadership, leadership skills, leadership development, meetings, Mentor, mentoring, access, network, problem solving skills, programming, progress, recruitment, Spanish, phone, tutoring, Workshops Additional Information Can speak to my dedication to social justice and knowledge of Border politics) ",ADVOCATE 191," SECRETARY - FINANCE DIVISION Summary An energetic, skillful and dedicated Administrative Assistant offering versatile office management, planning and detailed skills. Able to provide extensive experience of administrative support, organization, time management and confidentiality for executive-level staff of daily operations and functions. Ambitious and goal-oriented individual looking to obtain a position at a successful company which offers opportunities for professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible and team player Type 80 wpm Time management Appointment and meeting planning Works well under pressure Manage work flow of an office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge of proper grammar Accomplishments - Additional training and seminars to increase knowledge - CERT trained and certified - EOC backup for public information office - Disaster Preparedness Academy attendee - Creation of various tools to increase effective communication and efficiency (a couple versions of desk diaries, emergency go kits, marketing weekly) Experience 08/2014 - Current Company Name － City , State Secretary - Finance Division Began job-sharing between the Finance and Communications & Marketing divisions in August of 2014. Duties within the Finance division include, but are not limited to: manage records retention for department professionally respond to daily phone calls filing, organizing edit and proofread documents and marketing collateral creating various types of documents such as letters, memorandums, invoices, vouchers, etc create and manage committee meeting agendas (Finance and Investment Advisory Committees) using AgendaQuick handle and manage all Massage Establishment permits in Brea. create Desk Diary and Influential Communicator's list assist Finance Manager with Lease Revenue and Water Bonds, Recognized Obligation Payments Schedule (ROPS), and other deadline oriented projects provide support to other divisions such as Purchasing, Information Technology and Human Resources while maintaining privacy supervise Volunteen annually 08/2014 - Current Company Name － City , State Secretary - Communications & Marketing Division Maintain same job duties as the beginning of my career with the Communications and Marketing division, but in the half amount of time which include, but not limited to: tracking all jobs through department filing, organizing editing and proofing of documents and marketing collateral open, read, and write answers to routine letters prepare and distribute payroll for staff oversee inventory and office supply purchases manage supervisor's calendar and coordinate team meetings. create and design PowerPoint presentations for special meetings with and for top-level executives. provide various reports on request regularly and correspond with clients as well as co-workers community outreach. Gathered and analyzed data on community needs and interests. coordinate employee luncheons, celebrations and special annual events maintained up-to-date and accurate program files and records. develop and send out 'Marketing Weekly' via email in an effort to keep division informed on comings and goings press releases social media 02/2007 - 08/2014 Company Name － City , State Secretary - Communications & Marketing Division manage work flow of office work with city council and executives on various events including city council meetings professionally respond to multiple daily phone calls regarding a wide range of subjects revised Desk Diary press releases, flyers, etc social media create presentations for meetings City Plaque Inventory created C&M Weekly concept for efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized by the Brea City Mayor for playing an instrumental role in the succession of his term. Asked to serve on the City of Brea's Safety Committee to work together on providing a safe work environment for employees. Education 2017 Grand Canyon University － City , State , USA Master of Science : Psychology Mental Health and Well Being 2016 Grand Canyon University － City , State , US Bachelor of Science : Education Educational Studies 1992 Cypress Community College － City , State , 90630 Associate of Science : General Education GED Skills Extensive customer service Ability to manage work flow of office Microsoft Office proficient Edit and proofread department documents and marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations for executives Effective communicator, self-starter Purchasing Team player Time management ",FINANCE 192," FINANCE MANAGER FINANCE MANAGER Executive Profile Financial Manager focused on fostering trust and cultivating partnerships based on accountability and transparency.  Analytical CPA skilled in financial and managerial accounting practices and procedures. Skill Highlights Public and private accounting Income statement certified audits Knowledge of GAAP guidelines Contract negotiation Forward-thinking mindset Strong initiative Resourcefulness Core Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting, and forecasting. Reduced office expenses by finding smarter solutions for vendors, suppliers, and services. Professional Experience January 2012 to January 2012 Finance Manager Finance Manager OPG GroupOhioHealth is a nationally recognized healthcare system of 21,000 associates, physicians andvolunteers, 17 hospitals, 20 health and surgery centers, home-health providers, medical equipmentand health service suppliers throughout a 41 county area. Facilitated monthly financial reporting and prepared monthly GAAP financial statements for two physician enterprises. Led the modeling, planning and execution of all financial processes. Analyzed complex regulation and policy documents that directly impacted budgetary and financial matters. Created detailed financial models and analytical tools to facilitate variance analysis. Collaborated extensively with auditors during preliminary and year-end audit processes. Prepared Form 990 IRS return and Ohio State unclaimed funds reporting. Developed and implemented efficient accounting, financial and operational systems for OhioHealth Marion Area Physicians LLC and Healthworks LLC physician enterprises. Process improvement and re-engineering of accounting procedures for net patient revenue accruals derived from EPIC electronic health records system; the physician practices business segments' implemented the first go-live system wide. Committee Chair for the Business Development and Acquisitions and the Training Policies and procedures Committees. Develop and implement the OhioHealth Physician Group's virtual electronic On-Boarding Training Tool. January 2003 to January 2004 State Supervising Auditor PWC is a multinational professional service firm with offices in 776 cities and employs over180,000 people.Delivered quality service to top tier clients within the PWC Assurance and Business AdvisoryServices (ABAS) practice; this included supervising annual and financial risk assessment,planning, and analytical procedures.Assignments included large, high profile companies including the following: higher education(Columbia University), charities, foundations, social services organizations, with asset valueranging from $4,000,000,000 to $15,000,000,000.Key responsibilities included a development of risk assessments and audit plans, supervisedengagements and staff of 3-5 direct reports Fostered relationships with clients January 1999 toLoeb & TroperJanuary 2003New York Supervising Senior AuditorLoeb & Troper is a top 20 regional firm that specializes in audit, tax and consulting needs of healthcare, not-for-profit and special needs organizations. Prepare consolidated financial statements and corresponding footnotes for NonprofitHealthcare industries.Supervised preparation of financial statement for: GAS (yellow-book), pension, OMB CircularA-133 compliance, and cost report, client size range from small ($1,000,000) to large($4,000,000,000) social services and health care organizationsCultivated management skills, including the ability to work with executive leadership team,developed staff (2-4 direct reports per project) managed (8-10) annual engagements frombudgets to billing, to completion, nurture client/firm relationships Develop audit findings andrecommendations regarding, internal control, and compliance regulations.Researched state and local IRS- related issues and accounting FASB, not-for-profit and health care industry reporting; and disclose requirementsConverted audit work papers into electronic worksheets which lead to firm-wide usewith 30% reduction in audit documentation.Participate in the campus recruitment program; interviewed candidates for entry-levelpositions. Company Name City , State Internal Auditor Planned and executed operational audits of various business units using risk-based audit methodology. Assist with the system development education and roll out Business Associate Agreement Policy.Develop recommendations for improvement and present reports to management; perform follow-up review on the status of implementation of recommendations: maintain workingrelationships with all levels of management across the organization.Tested the design and effectiveness of internal controls by completing walk-throughs ofcomplex business processes.Analyzed patient revenue and account receivable control procedures; including AR reservemodeling process and the calculation of net patient revenue.Recruited, retained and developed staff. January 2006 toNew 42nd Street Inc.January 2012. Financial Controller The New 42nd Street, Inc. is the organization created by the city and the State of New York that oversees the redevelopment of seven historic theaters on 42nd Street with an annual operating budget of 13,000,000. The organization operates two of the seven theaters itself; The Victory Theater and Duke on 42nd Street Facilitated financial reporting and stewardship over this entertainment/real- estate organization's assets ($50,000,000) Managed accounting operations, accounting close, account reporting and reconciliations.Prepared organization's GAAP financial statements and Prepared financial andregulatory reports required by GAAP, laws, regulations or boards of directors Managed yearly financial audit process and relations with external auditor and served as backup for VP of Finance with human resources and benefits administration Managed a staff of three management, weekly deposits, payroll, AR, AP, inventory, credit card reconciliation, bank reconciliations, other balance sheet reconciliations, budget support, quarter end close process, and IRS compliance.Planned, organized and directed the day-to-day finance department and quarterly and annual reporting process for government grants, and city contract compliance reporting.Enforced internal controls over general ledger processing and IRS compliance, andadvanced comprehensive written accounting procedures.Directly supervised finance staff of three direct reports including selection, training, andcoaching, responsible for performance evaluation, promotions, and disciplinary actions.Mentored and coached finance apprentices as a part of organization-wide apprenticesprogram. Worked with management to document and offset unexpected expense and varified and identified opportunities to enhance interdepartmental communication Served as project manager for the accounting system (Financial Edge) conversion, and streamlined the quarter closing process- to improve efficiency and effectiveness for allfinancial reporting requirements.Designed and worked with IT to develop general ledger interface with the general ledger(Financial Edge) during the company-wide system conversion and implementation of theTessitura Enterprise ticketing (patron information system.Served as project manager for payroll integration resulting in increased accuracy andaccountability within the processing workflow. As a result, processing time decreased by 50%. January 2004 toColumbia UniversityJanuary 2006New York Internal AuditorColumbia University is a private Ivy League research university with ($13,000,000,000) in assets andover 31,922 employees. Evaluated and contributed to the plan for improved risk management, control, and governanceprocesses within Columbia University.Performed complex operational and financial audits to ensure compliance with legalrequirements and consistency with strategic plans Specialized in NCAA and Ivy Leaguecompliance audit, and fraud investigations: coordinated with Public Safety, General Counsel,and Human Resources.Assisted management with establishing standard operating procedures, as well assetting up adequate governance processes that effectively preserve values, set goals, monitoractivity and performance, and define measures of accountability.Coordinated audit projects with external auditors, PricewaterhouseCoopers.Lead meetings with key finance executives and audit team. Education Keller Graduate School of ManagementBusiness Administration MBABusiness Administration Queens College, City University of New YorkAccounting B.AAccounting Certified Public Accountant (New York) License Chartered Global Management AccountantAmerican Institute of Certified Public Accountant 1 Skills accounting, Accountant, accounting system, accruals, Acquisitions, go-live, AP, AR, backup, balance sheet, bank reconciliations, benefits administration, billing, book, budgeting, budgets, budget, Business Development, business processes, cash management, closing, coaching, compliance audits, compliance audit, compliance reporting, consulting, conversion, Certified Public Accountant 1, Certified Public Accountant, credit, client, clients, documentation, Edge, electronic health records, external auditor, Finance, Financial, financial analysis, financial audits, financial audit, financial reporting, financial reporting requirements, Financial Statements, preparation of financial statement, funds, general ledger, government, grants, health care industry, home-health, HRIS, Human Resources, Internal Auditor, inventory, leadership, legal, Director, management skills, meetings, Excel, office, Microsoft Word, Modeling, Enterprise, payroll, payroll processing, Policies, presenting, processes, Process improvement, profit, Public Safety, quality, real-estate, recruitment, re-engineering, reporting, research, risk assessment, risk management, social services, strategic plans, Supervising, surgery, tax, variance analysis, workflow, written, year-end ",FINANCE 193," DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.  High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Core Competencies Operations Management Staff Development Change Management   Cross-functional Team Management  Complex Problem Solving Calm under pressure Computer-Savvy Skilled negotiator Experience Director of Operations, BPO 11/2013 to 04/2015 Company Name City , State Responsible for 3 Sales Locations (Over 200 employees) managed team of 200 professional that consisted of hiring, training, and performance management. Strengthened the client relationship between the client and Concentrix. Increased Client revenue from 2.2 Million to 3 Million on a monthly basis. Surpassed revenue goals in four consecutive quarters. Over 6 Basis points improvement in all conversion metrics. Improved every KPI from Close Ratio, Activation per rep, and overall ARPU.  Led the program meetings, strategy, and overall direction on a daily basis.  Revamped new comp plan for reps more geared to Sales performance. Increased profits by developing, initiating, and managing sales programs on a day to day basis. P & L responsibility- Increased overall Gross Margin to as high as 32%.  Director of Sales 05/2010 to 11/2013 Company Name City , State Responsible for 2 Direct Sales Locations (Over 500 People) hiring, training, and performance management . Consistently ranked #1 site every month in 2010. Improved every KPI metric from Close Ratio, Activation's, and ARPU. Played and instrumental role in the Direct Sales Strategy from every aspect from Compensation Plans, Training & Quality, and overall direction Revamped the Sales Integrity team with a new process that helped improve all Quality metrics. Hired and Trained new Management and mentor them for success. Presented Sales Analysis to Executive Management regarding Direct Sales Performance.  Led site Management with staff meetings, new strategy, and direction on a Daily basis General Manager Of Sales Operations 10/2005 to 05/2010 Company Name City , State Established a New Sales Team from the ground up. Hiring, training, and performance management on a daily basis. Sales team grew from 50 reps to 300 in the site due to high performance. Led Supervisors and Managers on a daily basis and implemented that led to increased performance.  Developed and Implemented new business life cycle which included planning, marketing, hiring and training #1 Sales performing site every week, month, and year from 2006-2010 in every metric  YoY improvement in every Metric.  Close rate increased from 19% in 2005 to 32% CR in 2010.   Led the Sales team on a day to day basis with high energy and employee engagement.  Traveled extensively to other call centers in 2009 to initiate same performance model and launch new Direct Sales sites in Phoenix, AZ. Provided timely feedback to Executive Management regarding Direct Sales performance Responsible for P & L for 300 sales rep in the site Sales Supervisor 11/2003 to 10/2005 Company Name City , State Led a team of over 14 OB Sales reps Motivated, trained and developed, and held Sales reps accountable on a daily basis for Sales goals Ran different department contests to increase motivation and Sales performance. Handled Sales reps reviews on a annual basis. Trained and developed reps through call monitoring and one on one meetings.  Successfully promoted 5 Team members to a Supervisor role let the Outbound Sales department in Sales performance on a daily and weekly basis.  Education and Training Business Management 2001 Bergen Community College City , State , USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, , real time, recruiting, Sales, Sales Analysis, Spanish, Strategy ",BPO 194," SERVICE ADVOCATE IV- CLINICAL SUPPORT Summary Over 10 years of the insurance industry experience. Strong analytical, documentation and research skills. Highlights Extensive insurance industry and regulatory compliance knowledge. Quality assurance by conducting audits experience. Analyze issues, tack trending and implement process improvement ideas. Research, develop, editing and publish procedures for the department. Strong interpersonal and communication skills Report writing Experience managing complex and time sensitive projects. Provide important communications regard updates to procedures. Claims file management processes Medical terminology specialist Database management All Lines Claims Adjuster Licensed 6-20 State of Florida Experience Company Name City , State Service Advocate IV- Clinical Support 01/2015 to Current • Assist providers with the entry and update of requests for medical clearances • Research, coordinate and resolve inquiries and claims exceptions • Coordinate with other Provider Service areas to identify formal education opportunities • Identify, document and monitor process improvements •Maintain records, reports, or files • Moderate to heavy keying required. • 9+ years' experience in health insurance, provider's office (handling medical coding, filing insurance claims or referrals) or a managed healthcare telephone service center • Experience working with healthcare products including researching and resolving provider inquiries and working with provider contracts and networks • Experience working with medical terminology, CPT-4 coding, ICD-9 coding and claims adjudication inquiry resolution processes and procedures • Experience working with BCBSF healthcare products *Review contract benefits and approve services for claims payment. *Examine claim forms and other records to determine insurance coverage *Verify investigative information *Maintain insurance records   Company Name City , State Service Advocate V- Sales Support Agent Service 08/2013 to 01/2015 Knowledge of all lines of business to include Over 65, MIPPA, Medicare Advantage, Under 65 Health Care Reform plans, BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life, Small and Large Group, and Claims. Processing systems experience Detailed knowledge of the enrollment processes and work flow Assist agents with day to day inquiries Train and educate agents on products, procedures and applicable rules and regulations. Research and resolve system issues an agent may have. Research and resolve all inquiries both sales-related and service -related for all lines of business and all health and ancillary products. Research information and implement solutions for sales partners whose needs demand agility and persistence. Collaboration relationship building with external partners, such as sales agents, brokers, consultants, key accounts, providers or vendors. Experience working with Sales or Sales Operational areas Demonstrated experience managing multiple priorities and demands. Company Name City , State Service Advocate IV- Enrollment Maintenance and Billing 03/2007 to 08/2013 Knowledge of all lines of Over 65, MIPPA, MedAdvantage, Under 65 Healthcare Reform plans to include BlueCare HMO, Blue Options PPO, Blue Select PPO, Underwritten plans, Ancillary products such as Dental and Life. Document, monitor and track call performance for compliance Create, track and implement any identified process improvement items. Create reports to upper management to identify any delays or estimated completion dates or actual implementations. Monitor Inventory for timeliness, research any outliers. Prepare SQM research, collecting and summarizing data, identifying trends and root cause analysis. Serve as a SME for internal and external customers to resolve consumer market enrollment, maintenance, membership and billing issues. Leader of the Senior Market Continuous Improvement Team: Supports continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion. Serving on a Process improvement work group Project management and implementation process improvement items. Monitor Supervisor callbacks and multiple locations for timeliness and completion within metrics and handle escalated issues, etc. Invoices and reconciles premium income. Maintain knowledge for government and regulatory laws and changes. Education All Lines Claims Adjuster 2014 Florida State College at Jacksonville , City , State 6-20 All Lines Claims Adjuster Bachelor of Arts : Psychology 2004 University of North Florida , City , State Psychology with Social Welfare Minor Strong analytical, organization, research, communication and documentation skills. Bachelor of Science : Nursing 2001 Jacksonville University , City , State , USA Nursing Submit claims items, document progress of patient throughout care. Create plan of care and document progress until discharge. Associate of Arts : Psychology 2000 St Johns River Community College , City , State Strong writing skills and actively wrote for the college newspaper. Skills Healthcare: claims authorization, computerized and paper claims submission People skills: advanced problem-solving, great organizational skills ",ADVOCATE 195," FINANCE ASSISTANT Summary Accurate, Alert, Ambitious, Analytical, Articulate, Efficient, Dependable, Responsible, People-Oriented, Honest, Independent and Hardworking. Integrity, Competence, Honesty, Growth, Family, Decisiveness, Stability and Leadership Accomplishments Awards :Most Improved Employee for the Year Year :2008 Company: MBS Accounting Services cc Awards :Emerald Award for hard work and Dedication to my work Year :2010, (first quarter) Company: Anglo American GSS (EMEA) Accounting Services Awards :Amber Award for hard work and Dedication to my work Year :2010, (last quarter) Company: Anglo American GSS (EMEA) Accounting Services Personal Strengths & Profile Professional Experience Finance Assistant January 2015 to December 2015 Company Name － City , State Receive purchase request forms, Processing & Issuing of purchase orders to suppliers, Send through the Purchase orders to Suppliers, Submit Supplier Invoices for payment, Follow up on delivery (goods received vouchers - GRV's), Corresponding with suppliers to get Tax Invoices for payment, Processing quotations & invoices on system, Submit all transactions & documents to line manager for approval Daily follow up on outstanding Invoices, Submitting supplier forms to line manager Maintaining Asset Register, Reconciliations per creditor Ensure that we receive Statements from Suppliers, Print proof of payments Send Proof of payments to Suppliers, To ensure there is enough funds available for the invoices that has to be paid. Monitoring the Funds Available, Assisting with the Audit information Monthly processing/capturing of payroll Debtors: Receipt of invoice request forms, Request line manager to create customers on system Ensuring allocations are correct, Processing sales order on system Forward original invoice to the requestor, Corresponding with Commercial Venture staff regarding payments Outstanding debtor follow up - weekly, Handover of outstanding debt Liaising with Attorneys, Monthly debtor reconciliations Cash Management: Capture payments on FNB Business banking (Daily), Capture payments on Nedbank Business banking (Daily) Ensure that there are two signatories to approve payments, Weekly bank reconciliations. Nedbank Procurement & Credit Cards: Ensure reminder of slips are send out on a weekly basis, Nedbank bank statements distributed to collect all slips Allocate slips to the correct account, Receive slips for all procurement & credit cards Compile all slips on statements, Process on Pastel Cashbook Processing Journals, Ensure Recon for Statements is signed off by the 15th of each month. Ad hoc Tasks: Answer the Telephones/Take messages, Creating New Files when needed Filling, Assisting other Staff with Office Administration, Monthly reconciliations of all sub-systems Financial Statements: Prepare financial statements of all University of Johannesburg companies on CaseWare. 35 companies). Fixed Asset Management Reason for looking: This is a temporary contract for 6 months Management Accountant August 2013 to January 2015 Company Name － City , State General Ledger System Management, Perform Month-end Procedures to finalise accounts, Produce Monthly Budget Variance Report, Perform Month-end Reconciliations for all Balance Sheet Accounts, Prepare Monthly Management Reports and Distribute to Management, Participate in Budgeting and Forecasting processes, Participate in 3 Year Plan Process, Assist in the preparation and running of the Audit, Prepare Annual Tax Returns, Monthly expenses analysis compared to the budget, Calculate monthly incentives for store staff, Allocate expense lines to all stores, Liaise with store managers in case of over spending, Managing rental expenses, making sure that all landlords are paid each month, Invoicing to MTN, Cell C, Vodacom and other cellular providers for monthly cellular income, Following up on all unpaid invoices, Management of all credit cards and petrol cards, Calculating of margin and making sure it agrees to merchandise and cellular department KPIs. Reason for leaving : Had to raise my son until he is at least 1 year. Senior Accounts Assistant September 2009 to August 2013 Company Name － City , State Transitioning Fixed Assets duties of all business units within the Anglo American Group into a Global Shared Service environment, Managing the Fixed Asset Registers of the Anglo American group, from calculating Depreciation, posting and reconciling it. Disposing of Assets and all other transactions that involve fixed assets. Analysing depreciation. I also help with project management at Anglo Coal. Reason for leaving : Looking for exposure in other Accounting fields and growth in my career. Trainee Accountant - SAICA Trainee September 2007 to September 2009 Company Name － City , State Cashbooks, VAT returns, Manual IRP5's, IT3 (a)'s and IT14's, EMP501's, Bank Reconciliation,. Finalizing VAT, Advising Clients, Preparing the Financial statements,. Debtors Reconciliation, Creditors Recon, Fixed Asset Register. Reason for leaving : Looking for better opportunities and growth. Education and Professional Training National Diploma : Internal Auditing , 2005 Walter Sisulu University of Technology － City , State , South Africa Internal Auditing Matric : Standard 10 , 2000 Thubalethu Senior Secondary School － City , State , South Africa B com : Internal Auditing University of South Africa － City , State , South Africa Not complete, 8 modules in 3rd year are still outstanding. Languages English IsiXhosa IsiZulu SeSotho Personal Information ID Details: 8209030804081 Family and marital status: Married Nationality: South African Date of Birth - 1982-09-03 Skills Accounting, General Accounting, Accountant, Articulate, Balance, Balance Sheet, bank reconciliations, Bank Reconciliation, banking, Bookkeeping, Budgeting, Budgets, Budget, C, CaseWare, Cash Management, Com, Credit, creditor, Clients, delivery, Dependable, English, Filling, Finance, Financial Management, Financial Statements, Prepare financial statements, Fixed Asset Register, Fixed Assets, Forecasting, forms, Funds, General Ledger, Hyperion, Invoicing, Leadership, Managing, Excel, Outlook, PowerPoint, Word, Office Administration, Organizing, Problem Solving, processes, process Management, project management, reconciling, Reporting, Retail, SAP, Shared Service, Statistics, Take messages, Tax, Tax Returns, Team Player, Telephones, Type, VAT Returns ",FINANCE 196," DIRECTOR OF MARKETING Executive Profile Catalyst for transforming an organization's vision into reality. Creative, high energy professional with more than 15 years diverse industry experience that spans the realm of marketing, sales and communications for both internal and external use driving bottom line sales. Known for increasing sales, building strategic relationships, exceptional communication both verbally and written, account planning and management, flawless event and tradeshow execution, collaboration and negotiation skills, supported by equally strong ability as a ""team player"" to win trust and confidence from both internal and external customers. Public Relations Brand Building & Product Management Event Coordination/Management/Promotion Strategic Planning/Forecasting/Budgeting Social Media Strategy and Implementation ROI/Market Effectiveness Analysis Materials Generation Internal and External Use Account Management and Growth Advertising/Creative Generation Web 2.0/Interactive Media Website Content Creation/Nav./Mgmt. Distributor relationship building Share of Voice Strengthening Crisis Management Channel Management Sales Generation Skill Highlights ADDITIONAL QUALIFICATIONS AND EXPERTISE Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Core Accomplishments Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Professional Experience Director of Marketing 01/2014 to Current Company Name City , State Serve as head of the marketing department providing strategy and leadership for brand preservation and growth Manage all public relations, advertising, media buying, collateral materials Write and create all collateral materials for marketing and sales use Write all articles and technical pieces for media placement and publication Manage all tradeshows, events distributor sales conferences and professional trade meetings Create and manage all apparel, merchandise and giveaways sold on a daily basis Collaborate with sales to ensure that marketing efforts are helping to yield maximum ROI Manage all aspects of the website including redesign, text, layout, etc. Manage all day to day marketing activities Manage all outside agencies and vendors for marketing activities Oversee marketing budget and costs, presenting to the board of directors regularly with strategic initiatives Specialist 01/2013 to 01/2014 Company Name City , State Serve as primary contact to distributors, corporate accounts and key large customers providing expertise and recommendations for development and increasing sales revenue Primary responsibility for management/growth of $120 million in key account sales Secondarily responsible for management of $20 million in key account sales Manage, plan and execute all distributor national sales mtgs., regional sales mtgs., corporate sales mtgs., reward trips, etc. Manage rewards programs for distribution including ISR, OSR and RSM incentives Day to Day management and training of Field Key Account Managers Manage Key Accounts budgets, growth incentive plans and rebate programs Collaborate frequently with Marketing and Sales to successfully implement programs and strategies Prepare and present monthly sales forecast reports and other competitive data Handle all distributor media placements, create marketing plan and execute action items Create a variety of collateral materials for use with key accounts and internal sales force Sales contract and pricing negotiation-including margin changes, buying incentives Work with French headquarters to bring new products to market in joint sales/marketing ventures Manage distributor communication for all product line segments and marketing managers Manage and coordinate media buying for all product lines and brands for the US Markets Coordinate public relations activities and advertorials Content generation-newsletters, websites, press releases, sales materials, Generate social media strategy and content for social media sites Liaison between sales, marketing and communications departments for facilitation on a variety of collaborative projects Create and manage media relationships facilitating stories and increasing coverage Coordinate and help to manage Virbac's presence at national and international tradeshows. Manage and facilitate multiple events to increase branding and develop key relationships internationally and nationally in all aspects. Help manage pre and post show communications to appropriate personnel and clinics to maximize and track sales efforts to ensure ROI on related tradeshow events Handle communication to stakeholders to help foster cross collaboration between departments and French headquarters to increase awareness of Virbac initiatives Manage outside advertising and marketing agencies CEO 01/2003 to 01/2014 Company Name City , State Manage communication outreach for national/international programs for multiple accounts, public relations, brand building, event management/coordination/promotion, social media strategy and implementation, strategic planning, forecasting, campaign and market effectiveness analysis, manage staff, media outreach, web 2.0, website content creation/site layout/navigation and create written materials for both internal and external distribution. Tripled client base and revenue after only one year; sustained growth, various successful media events/campaigns, long-term client retention, creating and implementing ROI driven pr/media outreach plans, advertising placement and creative generation, materials generation Served as primary client contact, direct media outreach, materials generation, budgeting, manage and direct creative (advertising/pr), managing staff, implementation of media strategy including social media, goal setting, analysis of effectiveness/efficiency, website creation/content generation/navigation, web 2.0 marketing, leading team to repeated client/agency victories, event management and promotion, teaching/speaking, manage sponsorship requests Senior Account Executive 01/2001 to 01/2003 Company Name City , State Managed all branding/marketing /media efforts for 6 clients proving ROI, generated media results, developed, created and implemented strategic media plans, managed staff, conducted client media training, developing timelines and product marketing strategy cost forecasts, material generation, managing expectations of clients and senior level internal management Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners. Crisis Account Executive 01/2000 to 01/2001 Company Name City , State Responsible for account management marketing tasks for the bankruptcy department including: press release creation and distribution, client research, media list generation, media outreach, daily media clip monitoring, article generation and campaign lifecycle management. Kept 8 different accounts running smoothly. Created and edited various proposals and related documents (marketing reference guides, newsletters, critical communication documents, press releases, weekly employee letters for clientele). Trained executives on crisis procedures, developed on site plans for dealing with crisis in a variety of situations specializing in ""spinning"" the outcome favorably Junior Associate 01/1998 to 01/2000 Company Name City , State Developed, wrote and edited communication and marketing materials, media event coordination, celebrity interviews, taped editing for release to the press, team coordination, supervised assistants and vendors. Oversight of account and client budgeting, media list generation, media buying and placement, advertising creative development, public relations and media outreach, planning and managing of corporate and media events. Freelance Booker 01/1998 to 01/1999 Company Name City , State Directed guest management and relations including obtaining and ""selling guests on the show story,"" coordinating all aspects of the booking from travel to hair and makeup to entertainment Conducted pre-interviews for the producers, obtained and secured back-up guests through phone work Managed guests upon arrival and visit to studios, updated database information for contacts and celebrities Reporter, Associate Producer, Editor 01/1996 to 01/1998 Company Name City , State Reported the weekend news, helped produce the weekend newscasts, went out on stories and interviewed subjects Created news content and stories for the newscasts, edited video tape Ran the Chyron machine during newscasts, studio camera operator on the morning show Education MBA : International Business Management 2012 University of Texas City , State , US MBA-International Business Management; University of Texas, Arlington, TX 2012 Graduate Certificate : Asian Business Studies 2012 Tongji University City , CN Graduate Certificate-Asian Business Studies; Tongji University, Shanghai, China 2012 Bachelor : Ferrari North America 1998 Baylor University City , State , US Bachelor of Communications - Baylor University - Waco, TX, 1998 Nicole Westfall: Sampling of Clients Served Over The Years Financial John Hancock Kellogg & Andelson Pharmaceutical/Medical/Spa Merck-Medco St. Jude's Children's Hospital Virbac Animal Health HealthMagic Migraine Miracle (launch) Pampered Perch (launch) Wax Poetic Carla's Concoctions Utilities Touchstone Energy Big Dig (Boston tunnel project) LPPC (Large Public Power Council) LCRA (energy consortium) NRECA (National Rural Electric Cooperative Association) Qwest Communications Lifestyle/Philanthropy Boyd Gaming Corporation Sam's Town Hotel and Casino Stardust Hotel and Casino Sam's Town Tunica Bang & Olufsen Nakamichi America House of Champions Covenant House California Dr. Judy Marshall Automotive Bentley Motors Vespa Automobili Lamborghini S.P.A Ferrari North America Indian Motorcycle Shelby Automobiles Carroll Shelby BorgWarner Turbo Systems (launch) Petersen Aviation Gooding & Company (launch) Haggerty Collector Network Meguiar's Inc. SEMA (Specialty Equipment Market Association) Royal Purple Inc. (re-launch) American Collector's Insurance Baer Inc. HKS USA Shelby Licensing Petersen Automotive Museum Kruse International Classic Restoration Enterprises Smeding Performance Street Concepts Trailgate Transfer Flow Racing Merchandise Mr. Gasket Motive Club Meacham Design, Performance Innovative Turbo Systems BSE : Bill Smulo Engineering BSE (Bill Smulo Engineering) B & M Racing & Performance Autotecnica American Collectors Insurance Allview Mirror Corporation Media/Internet ABC Television Ebay Motors (launch) Vanguarde Media (launch) Qwest Communications Crisis Communications Company Experience Barneys of New York Exxon, Inc PG&E Corp. Federal Mogul Corporation Metabolife Regal Cinemas Edwards Theatres Grove Worldwide Furr's/Bishops Einstein/Noah Bagels Global Crossing Food Lion Southwest Gas Corporation EJ Meyer Corporation Lizzy Grubman Don King Productions Oscar De La Hoya Tri Valley Growers Halle Berry BWise Napster Steel Horse Automotive Political Communications/Strategy Experience Presidential Election for Venezuela (1999) Military Experience 01/2004 to 01/2005 Company Name Co-Editor of Diesel Army Magazine Published author and photographer in over 100 magazines and online publications on a variety of topics Chosen for the Who's Who of Outstanding Professionals 2004, 2005, 2006. 2008, 2009, 2010, 2011, 2012, 2013,2014 Chosen as one of the ""Top 35 Under 35"" by SEMA Magazine Speaker/Lecturer Exhibitor Show 2004, 2005 (focus on brand building, PR basics and marketing basics) Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) 2005, 2006, 2007 Radio DJ/Morning Show Host for KCKR-FM Proficient in Word, Excel, Powerpoint, Prezi, Lotus Notes, Oracle, Hyperion, FTG, Camtasia, Photoshop, Adobe, Illustrator, Adobe InDesign, video editing software, audio editing software, Speednik, CRM Certifications Graduate Certificate-Asian Business Studies Tongji University, Shanghai, China Professional Affiliations Marketing/Branding Webinar Presenter for SEMA (Specialty Equipment Market Association) , , 2007 Presentations Manage all tradeshows, events distributor sales conferences and professional trade meetings Supervised and developed account teams, responsible for 90% client retention rate, new business sales presentations, employee and team goal setting, conducted staff performance evaluations, managed vendor work with outside agency partners Skills Marketing, Advertising, Public Relations, Roi, Budgeting, Media Strategy, Social Media Strategy, Content Creation, Forecasting, Pr, Site Layout, Strategic Planning, Teaching, Buying, Buying/procurement, Sales, Media Buying, Associate, Training, And Marketing, Branding, Account Executive, And Sales, Sales To, Tradeshows, Clients, Agency Partners, Business Sales, Forecasts, Marketing Strategy, Product Marketing, Sales Presentations, Basis, Budget, Distributor Sales, Marketing Department, With Sales, Account Sales, Accounts And, Accounts Manager, Budgets, Corporate Accounts, Corporate Sales, Increasing Sales, Isr, Key Account, Key Accounts, Marketing Plan, Million, Monthly Sales, National Sales, New Products, Pricing, Regional Sales, Sales Contract, Sales Force, Sales Forecast, Sales Revenue, Sales/marketing, Increase, Liaison, Tradeshow, Account Management, Bankruptcy, Different Accounts, Proposals, Database, Account Planning, Adobe Indesign, Ambitious, Catalyst, Channel Management, Crisis Management, Crm, Customer Relationship Management, Diesel, Excel, Hyperion, Illustration, Illustrator, Indesign, Interactive Media, Lotus Notes, Marketing/advertising, Masters Of Business Administration, National Accounts, Natural, Oracle, Photoshop, Powerpoint, Product Management, Relationship Building, Rest, Sales And, Sales Campaign, Sales Generation, Share Of Voice, Steering, Suspension, Team Player, Voice, Word, Automotive, Business Management, Mba, Aviation, Rural Electric, Sampling ",PUBLIC-RELATIONS 197," HEALTHCARE ADMINISTRATOR Professional Summary Talented and professional Healthcare Administrator offering exceptional and outcomes-based services, combined with knowledge and experience of a variety of clinical best practices.  A leader with strong organizational and communication skills, with the ability to concurrently direct multiple healthcare administrative affairs.  A valuable asset with a proven record of facilitating support services and managing fast-paced business operations. Skill Highlights Healthcare Informatics Leadership Communication and Relationship Management Process Improvement          Business Operations          Time Management         Decision Making and Problem Solving   Skills Active Learning, Calendaring, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Typing, Vendor Management, Writing, Medical Terminology, Office Equipment, Payroll, Personnel, Policies and Procedures, Expense Reports, Customer Service, Billing, Administrative Support, Patient-focused care,  Excellent interpersonal skills Professional Experience Healthcare Administrator 08/2006 to Current Company Name City , State Provide thorough supervision for day-to-day operations of department in accordance with set policies and guidelines. Observe strict confidentiality and safeguard all patient-related information. Coordinate with finance department to devise and ensure that the department is operating within budgetary guidelines. Process monthly reports for department performance.  Reconcile monthly billing reports and execute statistical reports. Revise policies and procedures in accordance with changes in local, state and federal laws and regulations.  Carefully review medical records for accuracy and completion as required by insurance companies.  Liaise with management, clinical staff and the community.  Examine diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.  Properly route agreements, contracts and invoices through the signature process.  Conduct new employee orientation/training to foster positive attitude toward organizational objectives.  Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.    Identified inefficiencies and made recommendations for process improvements.  Human Resources Assistant 01/2006 to 08/2006 Company Name City , State Maintained confidential security information using Automated Electronic Guard Information System (AEGIS) and Justice Consolidated Office Network (JCON) and ensure appropriate modifications. Worked with candidates to complete and submit application for Census suitability. Administered pre-entry security screening procedures for employees and contractual personnel. Managed candidates through hiring process and provided administrative support by creating more than 1,000 confidential personnel records.  Reviewed federal and state laws to confirm and enforce company compliance. Verified references, reviewed clearance requests, and reports of background investigations to detect omissions in information. Photographed and fingerprint new employees. Confirmed employees had supporting credentials required in completion of adjudication determinations before authenticating certified court documents.       Operations Office Manager 08/2003 to 01/2006 Company Name City , State Oversaw scheduling for the day-to-day activities of 24 transportation employees.  Identified inefficiencies and made recommendations for process improvements.  Prepared invoices for all customers in the logistics department at the end of every month.  Mentored, coached and trained 5 team members.  Responded to employee inquiries regarding payroll and timekeeping.  Prepared purchase orders and expense reports. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports. Monitored department performance data to identify and avoid potential risks. Prepared correspondence, accounting and financial documents for analysis.  Managed payroll and time and attendance systems.  Education and Training MBA : Health Services Administration 06/2012 Strayer University City , State , USA Bachelor of Science : Management 06/2008 Potomac College City , State , USA GPA: Dean's List Associate of Science : Business Management 06/2005 Prince George's Community College City , State , USA Additional Information PROFESSIONAL RECOGNITION and HONORS U.S. Department of State: Certificate of Appreciation for Exemplary Participation in Take Your Child to Work Day 2008 U.S. Department of State: Certificate of Recognition for Outstanding Performance 2009 U.S. Department of State: Certificate of Appreciation for Outstanding Performance 2010, 2011, 2012, 2013, 2014, 2015 ",HEALTHCARE 198," INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales and Customer Service professional with diverse background in management, international sales, marketing, logistics and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights Professional Ethics Negotiation skills Staff training and development Project management Territory forecasting Work flow analysis Product development International Sales and Foreign Trade Food and Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City , State Contacted new and existing customers to discuss how specific products could meet their needs. Identified issues with existing marketing material to drive process improvements. Identified, coordinated and participated in client relationship-building activities and meetings. Answered customer questions regarding products, prices and availability. Successfully prepared product and packaging for export readiness. International Sales and Customer Service Manager 03/2007 － 10/2013 Company Name City , State Successfully managed International customer service department by developing and maintaining excellent service to customers, establish and monitor procedures and service standards for export clearance. Built excellent relationships with high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions to meet the requirements of the international business plan including evaluation of all modes of transportation, inventory, time to market, landed costs and customer requirements. Managed all legal, regulatory, and shipping requirements and documents required for international movement of product and services. Successfully trained and managed the export team to ensure perfect execution of shipment based on country requirements, customer's specification and incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City , State Aided in the preparation of contractual provisions, the administration of contract proposals and responsible for preparing bids. Managed and organized the Returns Material Authorization department Liaison between military customers, management and production. Customer Service Representative 06/2003 － 03/2004 Company Name City , State Acted as a liaison between customers, staff, and management. Investigated and resolved customer requests and problems. Tracked and expedited sales orders; ascertaining order accuracy. Processed a range of financial transactions; maintaining accuracy and balance. Customer Service and Logistics Manager 08/2000 － 03/2003 Company Name City , State Successfully managed domestic customer service and logistics operations nationwide to ensure fulfillment of shipping orders. Reduced shipping costs by 20% by negotiating proposed pricing with both LTL and Full truckload transportation companies. Conducted business development functions by obtaining international customers e.g., meeting at international tradeshows, US Commercial Services. International Inside Sales Customer Service & Logistics Coordinator 08/1997 － 07/2000 Company Name City , State Managed customer service and logistics operations while serving as a liaison between Japan, U.S., and Mexico divisions. Prepared and provided financial and accounting reports to corporate headquarters. Analyzed and reduced import, export costs by 15% by implementing various cost control measures and negotiating with various freight forwarders and trucking firms. Provided support for set up of Maquila Factory in Mexico including initial inventory and asset control system. Managed off-site employees - customer support, accountant and inventory control supervisor.Trained 12 new employees (accountant and logistics personnel) for U.S. operations. Set up purchasing and sales functions as well as implemented accounting software and inventory system for company in U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City , State Assisted in maintaining department attorney personnel files with the utmost confidentiality. Created and tracked all expenses and client account codes using QuickBooks. Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. Coordinated office workflow, e.g., timelogs for Attorneys, scheduling appointments. Acted as liaison between clients, vendors and attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City , State Updated Market Share report and prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including its distribution as well as of promotional prizes and flyers for the sales department. Responsible for data entry of promotions/spiffs and business correspondence on a current basis. Coordinated departmental workflow, e.g., scheduling meetings for vendor conferences. Marketing and Export Assistant 08/1994 － 06/1995 Company Name City , State Collaborated with production and senior management to ensure customer satisfaction with services rendered. Investigated and resolved logistics issues, requests, and problems. Processed all applicable financial transactions while initiating new sales orders. Interacted with international/domestic customers and vendors. Translated medical marketing materials from English and French into Spanish. Administrative Assistant and Customer Service Representative 01/1992 － 07/1994 Company Name City , State Directed multi-functional interface between sales, senior management, and finance. Served as primary point of contact between international and domestic suppliers and end users. Successfully and efficiently controlled short life span product inventory limiting possibility of overstocking while preventing stock outs. Education Associate of Arts : Irvine Valley College - Managerial Finance and Accounting City , State Bachelor of Arts : Autonomous University of Guadalajara - Accounting City , State , Mexico Certificate : State of the Arts Business Works - Inventory Control and Order Data Entry City , State Certificate : 8th and Walton - Selling to Walmart Mexico and Central America City , State Skills Fluent in oral & written Spanish, reading competency in French, proficient in Microsoft Word, Excel, PowerPoint, and Outlook. MAS90, MAS200, Greatplains. ",BUSINESS-DEVELOPMENT 199," SALES ASSOCIATE Summary My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Skills Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Personable Customer orientated Interpersonal communication Experience Sales Associate , 11/2018 to Current Company Name – City , State Analyze and properly process product returns Maintain and organize merchandise to drive sales Organize shelves to maintain store visual appeal Engage customers and promote specific merchandise Maintain records related to sales, returns, and inventory availability Recommend merchandise to customers based on needs and preferences Sell various products by demonstrating, explaining unique features, and educating customers on proper handling and care Answer incoming telephone calls to provide information about products, services, store hours, policies and promotions Volunteer - Receptionist , 09/2018 to Current Company Name – City , State Meet incoming customers with professional approach and provide friendly, knowledgeable assistance Keep reception area clean and organized to offer positive first impression to every visitor Helped set up events Greet customers, answer general questions, and direct to appropriate locations or personnel Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement Handled price checks, merchandise transfers, and fitting room returns to keep store orderly Greeted each customer and offered to assist them to provide excellent customer service Followed all company policies, rules, and procedures to promote company goals and ensure safety Helped customers by answering questions and locating merchandise Sought opportunities to up-sell and add-on additional merchandise Rang up sales at registers and bagged merchandise Prevented store losses by utilizing awareness, attention to detail, and integrity Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Received and correctly processed both written and verbal instructions Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner Assisted quality assurance by visually inspecting items and removing defective parts Worked in a team-based environment to maintain line productivity Education and Training Associate of Arts and Science Wenatchee Valley College - City , State Currently Attending High School Diploma : 2017 Eastmont Senior High School - City , State Skills Self-motivated Dependable and reliable Effective at multitasking Works well independently and in groups Excellent Computer skills Organized Fast learner Creative Personable Internet Savvy Customer assistance Interpersonal communication Work History Stylist , 07/2018 to 10/2018 Company Name – City , State Initiated friendly conversation with each customer to determine level of assistance required. Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement. Handled price checks, merchandise transfers and fitting room returns to keep the store orderly. Greeted each customer and offered to assist them to provide excellent customer service. Followed all company policies, rules and procedures to promote company goals and ensure safety. Helped customers by answering questions and locating merchandise. Sought opportunities to up-sell and add-on additional merchandise. Assisted in ringing up sales at registers and bagging merchandise. Prevented store losses by utilizing awareness, attention to detail and integrity. Assembly Line Worker , 06/2016 to 03/2018 Company Name – City , State Built containers and pack parts in accordance with detailed packing specifications. Received and correctly processed both written and verbal instructions, prints and work orders. Observed all safety policies and procedures Utilized established assembly instructions to complete jobs in an efficient and accurate manner. Assisted quality assurance by visually inspecting items and removing defect parts. Worked in a team-based environment to maintain line productivity. Library Volunteer , 01/2017 to 06/2017 Company Name – City , State Checked in, checked out and renewed library materials. Located requested books on the shelves and in the library database. Sorted and shelved donated collections as needed. Cleaned and organized the shelves and display cases, including the checkout desk. Welcomed customers into the library and helped them locate items. Used time efficiently when not serving customers, including cleaning and updating library's website. Actively pursued personal learning and development opportunities. ",SALES 200," ENGINEERING SPECIALIST Summary Accomplished, ambitious and influential team leader with 24 years of diverse project management experience spanning the design, manufacturing, operations, logistics, systems engineering and test & evaluation disciplines. A jack of all trades, out of the box thinker, tackling and resolving the most challenging problems encountered by the organization, by utilizing sound judgment and experience. Demonstrated ability to manage projects of significant importance to the program while meeting cost, schedule and scope constraints set by stakeholders. Certifications Project Management Professional (PMP) - 2011 Highlights Project Management Secret Clearance Risk management Performance tracking and evaluation Team building Project analysis Leadership mentoring Business and requirements analysis Operations management Decisive leader Experience Engineering Specialist 01/2004 to Current Company Name City , State •Extensive planning, coordination & systematic execution led to a cost savings of $1M, meeting all contract deliverables during a 1.5 year test program. •Bid & proposal lead for the IPT, efforts resulted in convincing customer to add additional scope, increasing contract value by $1.2M. •Co-authored & presented multiple professional papers to symposiums, one of which was selected best paper by the Military Sensing Symposium. •Project manager on highly visible competitive project with significant influence on future contracts valued in excess of $75M. •Considerable experience & knowledge of project management, from small to medium projects ($150K-$49M). •Managed program risk for multiple projects, bringing several long term risks to closure through engaged leadership & optimization of dated processes. •Experienced in development of business development campaign plans, technology road maps & marketing efforts for large scale programs. •Demonstrated ability to work without supervision & manage a distributed workforce to accomplish project deliverables on time & within budget. •Led complex modification efforts for combat vehicles which totaled more than $3M per vehicle. •Success designing project metrics for various types of projects; tracked & brief these metrics to senior management. •Managed contract survivability requirements for ACAT1 program under OSD DOT&E oversight. •Designed breakthrough vulnerability reduction technology for GDLS pending patent. •Managed over 30 external contractors from initiation to project closeout. •Working in an ISO9000 certified organization, experienced with process development & improvement. •Conducted briefings on project results to various audiences ranging from corporate executives to general officers covering the appropriate level of detail at each level. •Experienced with the security & processes of COMSEC devices, weapons and classified IT resources, over 14 years experience working in a classified environment. Senior Technical Support Specialist 01/2002 to 01/2004 Company Name City , State •Developed the first platform integrated Battle Damage Assessment & Repair (BDAR) program for the Expeditionary Fighting Vehicle. •Able to troubleshoot combat vehicle subsystems & conduct root cause analysis to identify source of failures, writes corrective action proposals to address issues. •Authored & validated Battle Damage Assessment and Repair tasks into Interactive Electronic Technical Manual (IETM). •Designed platform specific BDAR kits for both operator & maintainer while staying within a stringent weight and monetary budget. •Developed a program standard for marking all fluid & electrical lines on combat vehicles to allow for quick recognition and repair on the battle field. •Responsible for budgeting, planning, resourcing, & execution of contractor support for BDAR related events, including: armor characterization, ballistic vulnerability testing & full up system live fire. •Responsible for contractor deliverables including: Technical Manuals, BDAR kits & training materials. Tank Platoon Sergeant 07/1991 to 01/2002 Company Name City , State •Tank Platoon Sergeant of 70 soldiers during peacekeeping & combat operations. •Graduated in top 10% of class for all professional development courses attended. •Identified as one of the top 5% of the Army's tankers by graduating the Abrams Master Gunner School which has a failure rate of 85%. •Responsible for the planning, resourcing, and execution of gunnery training, incorporating both simulation and live-fire exercises, for 14 M1A1 tank crews (56 soldiers) in a tank heavy division •Maintained & accounted for twelve tactical vehicles, resulting in a 98% operational readiness rate while deployed. •Selected as soldier of the month/quarter on three separate instances in a unit of 5000 personnel. Education Graduate Certificate : Project Management 2010 University of Maryland University College City , State MBA : Management 2004 Strayer University City , State Bachelor of Science : Internetworking Technologies 2003 Strayer University City , State ",ENGINEERING 201," PATIENT ADVOCATE /CLINICAL CARE COORDINATOR Career Focus Selling capital equipment computer hardware and software to corporate accounts. Supporting management and staff in developing and maintaining market share through aggressive account sales growth. Top 10% in the nation, #1 in the region three years in a row. *Recognized as top performing sales and marketing specialty representative. Analytical thinking and administrative skills, leadership, interpersonal skills, communication skills, self-motivation. Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Medical device/healthcare sales experience. *Maximize corporate profit by achieving sales revenue targets and grow market share for a specified territory, by promoting, selling and servicing company's products. Increase sales and revenue by aggressively targeting and developing new accounts by using strategic account strategy and keen business insights. Sale of Injectable and Oral Medications. *Train appropriate medical staff on company products. Develop and implement plans to achieve/exceed sales goals. Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff (complete office sales). Summary of Skills Prospecting and cold calling Team building expertise Strategic account development Strong interpersonal skills Key account generation Regional accounts Sales force training Business negotiation Strong lead development skills Accomplishments Client Interface   Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Created strategies to develop and expand existing customer sales, which resulted in a 120% increase in monthly sales. Established 30 new accounts in a single year through successful client development. Earned President's Club Trip in 2003. Professional Experience PATIENT ADVOCATE /CLINICAL CARE COORDINATOR February 2010 to Current Company Name － State Patient and Family liaison to facilitate communicate with physicians, health care providers, case managers to develop course of care and emergency care. Experience in a clinical setting, outpatient or managed care experience. Clinical Coordination of clinical activities: Wound Care evaluating, and providing patient care through the use of hospital and nursing standards. Case management, providing treatments, and patient/caregiver education related to wound care management. Collaborates with other health care providers, Wound Care Center Physicians, Program Director, and Medical Director regarding patient needs. MEDICAL SALES REPRESENTATIVE October 2007 to February 2010 Company Name － City , State Detailing in the specialty areas of Pain Management, Neurology, Anesthesiology, Rheumatology, Orthopedics, Oncologist and supportive Oncology. Oral and Injectable medications. Ranked Top 10% nationally 2008-2009, achieved a product index of 114%, and ranked #1 in the District. Detailing Pain Specialist, and hospitalist. Hospital based selling experience and Negotiating Skills. District trainer; efficiency, teamwork and software. Maintain relationships with key area pharmacies and support the pharmacist by providing discounts, educational information and updated manage care information. Matrix Management Skills, and Market Research Knowledge. PROFESSIONAL SALES REPRESENTATIVE December 2005 to October 2007 Company Name － City , State Launched new asthma drug #1 in the region 2006. Cardiology and then Respiratory Divisions (respiratory devices). Achieve quarterly 139% to goal, and annual sales goals in excess of 126% to goal average 2006. Ranked Top 10% nationally, achieving a product index of 136% 2007, and ranked #1 in the District 2007 and #2 2006. Develop and implement plans to achieve/exceed sales budget. Specialty Market Placement. MEDICAL REPRESENTATIVE August 1997 to December 2005 Company Name Persuasively sell the concept of testing for Hep B and Hep C via diagnostic test to targeted physicians. Hospital sales (buy and bill) anti-infective market place. Field Representative Insurance Market Advisor for the Northeast region, coordinating real time customer activity with the marketing team for the development of sales material and strategy. Network of relationships within the Federal and State Government community. Operating room sales experience. Directed an aggressive risk management & patient education program for weight loss medication, and initiated growth in a territory severely affected by negative media campaigns. Conduct primary Medicaid reimbursement research to increase corporate profit. Trained specialty representatives on working community/teaching hospitals and long-term care accounts for new corporate initiative, 2004. Completed ""Management Skills Development"" Seminar, 2000 Area Sales Trainer for the Northeast Region, December 2001 Achieved 100% of call quota, 121% bonus requirements, and Ranked 10% nationally. Maintain formulary status in the Hudson, Essex and Bergen county hospitals. Detailed oral medications in the following disciplines: endocrinology, cardiology, diabetes, pain management, and infectious diseases, urology, blood-related disorders. Researched market competition and developed presentations to stay ahead of the key players in the market place. Managing cross functional groups, cross business group and other forms of working that cross the traditional vertical business units in order to increase sales. Proven success and positive track record of consistent sales performance in complex markets and diverse customer segments. Knowledge / experience with Medicare Part D, and VA selling. Responsible for all aspects of educating & training sales representatives. Design Sales and Marketing plan to enhance revenues of existing accounts while also developing goals to build new accounts. Analyzed current selling market and modify current simulated selling environment to the needs of the organization. Knowledge of sales processes and sales training. Knowledge of the reimbursement and fulfillment pathways for injectable medications. Education Master of Public Administration : Health Care Administration FAIRLEIGH DICKINSON UNIVERSITY － City , State Health Care Administration Graduated Summa Cum Laude Master of Administrative Science : Human Resource Administration FDU Human Resource Administration Paralegal Studies - ABA Approved : Paralegal FDU Bachelor of Arts : Political Science / and Urban Planning RUTGERS UNIVERSITY － City , State , USA Political Science / and Urban Planning Masters of Information and Library Science : Knowledge Management Villanova University － City , State Knowledge Management Master Certificates - Human Resources/ Six Sigma Black Belt / Green/ Lean- Health Care Villanova University Additional Information HONORS/AWARDS PI ALPHA ALPHA HONORS SOCIETY- Fairleigh Dickinson University Special Achievement Awards in recognition of selling success & leadership. Presidents Club Professional Affiliations National Sales Network Skills Account Management, Analytical Skills, Anesthesiology, budget, Business Development, C, Cardiology, caregiver, Case management, Change Management, Interpersonal skills, Oral, Competitive Intelligence, concept, Customer Service, Database Design and Management, Designing, diabetes, emergency care, endocrinology, forms, functional, Government, Human Resource Management, Human Resources, infectious diseases, Insurance, Interface Design, Knowledge Management, Leadership, Legal, long-term care, Director, Management Skills, Managing People, Managing, Marketing plan, Market Research, marketing, Market, 2000, Multitasking, Negotiating, Negotiations, Network, Neurology, nursing, Oncology, Oncologist, Organizing, Orthopedics, Pain Management, Paralegal, patient care, Persuasion, presentations, Presentation skills, Problem Solving Skills, Problem - solving, processes, Product Management, Profit, Project Management, Public Relations, real time, Relationship Building, Research, risk management, Sales experience, selling, Sales, sales training, Six Sigma, strategy, teaching, Teamwork, Trainer, urology, Wound Care ",ADVOCATE 202," HEALTHCARE CONSULTING PROJECT ASSOCIATE Professional Summary Demonstrates exceptional professional agility adding value quickly in any role. Effectively anticipates and responds to non-static clinical, operational and financial demands. Proven consulting and analytical expertise in physician practice management, revenue cycle and in the medical device, supply and biopharm market. Collaborative partner with leading global health company sales teams. Leader in strategic market expansion and operational growth. Known for unquestionable interpersonal skills and passion for teaching, having developed robust education programs. Dual US-EU citizen - compelled by language and global markets. Education and Training May 2013 Select One : Health Information Technology University of Texas - City , State , USA Health Information Technology Executive Education April 2010 Master of Health Administration : Graduate School of Public Health University of Pittsburgh - City , State , USA April 2008 B.A : Communication and Rhetoric University of Pittsburgh - City , State , USA Certificate in Professional German Graduated Magna Cum Laude August 2005 Intensive Language Studies Die Neue Schule - City , State , Germany GPA: Magna Cum Laude Accomplishments More More Awarded coveted post graduate administrative fellowship upon Master of Health Administration completion Skill Highlights Microsoft Excel, Word, Power Point, Visio & Access NextGen Electronic Practice Management Super User NextGen Electronic Health Record End User PolicyTech Vantage Analytics Valify Purchased Services Analytics PeopleSoft Financials & Supply Chain Management Lawson Supply Chain Management Professional Experience 10/2013 to Current Healthcare Consulting Project Associate Company Name - City , State Oversee data analysis to support cost savings and management strategies Recommend non-labor cost reduction savings based on cross-functional business analysis Manage operations of clinical and perioperative work streams Lead team meetings presenting client deliverables to executive leadership groups Build consensus among key decision makers to support project implementation Engage appropriate clinical stakeholders to evaluate and approve product conversion Negotiate medical supplier, manufacturer and contracted services agreements Leverage partnership with group purchasing organizations (GPO) to maximize contract access Interpret financial data, stakeholder preferences and clinical evaluation information Facilitate commodity standardization in collaboration with system supply chain Write audience specific communications for all product and service changes Create clinical education copy for product implementations and conversions Navigate client databases to extract and analyze financial, purchasing and other health data Facilitate strategic account partnership between client, supplier and vendor relationships Develop comprehensive guidelines for client transition planning Design custom development programs to educate internal and client resources Balance projects and accommodating multiple client needs Accomplishments Develop client specific value analysis and reporting methodologies Support identification and implementation of $30M in clinical and interventional initiatives Validate over $20M in financial savings (including diagnostics and pharmacy initiatives) Implement financial enhancement models for revenue cycle process change optimization Lead sustainability reviews to ensure clients continue to realize implemented savings Slash over $30M in annual recurring non labor expenses. 06/2010 to 06/2011 Administrative Fellow Company Name - City , State Participation in all MSO services including billing and cycle revenue management, call center services, provider credentialing, practice assessments and vendor management Centralize Program Registration and Benefits Assistance department using root cause problem solving strategies Perform community analysis and serve as outreach coordinator for aligned organizations Open two pediatric clinics including preparation, purchasing, set-up and go-live Manage business operations of a two-provider pediatric clinic Create and execute electronic fax solution pilot to streamline clinical communication and eliminate resource waste Coordinate prenatal tours across 7 pediatric clinics to capture pediatric and women's services growth potential Manage medical services requests across clinics, billing, program registration, patient experience and navigation Write, manage and monitor front office policies, procedures and compliance. 06/2011 to 05/2013 Director of Clinical Support Company Name - City , State Responsible for the overall quality and accuracy of clinical front office functions Practice acquisition of new clinics including project management, staff assignment, purchasing and go-live Primary liaison between billing, finance, credentialing and operational procedure issues at 28 clinics Oversee training, application and adherence of all front office program initiatives Plan and lead quarterly front office and program registration workshops for over 100 attendees Hire and train front office personnel Produce financial dashboards for practice administrators and medical directors Write training guides for Centex System Support Services and Confluence Conduct NextGen EPM implementation, testing and end-user training Oversee leave approval in NextGen and ADP for 36 physicians and mid-level providers across 10 clinics Manager of all business operations and 7 direct reports at family medicine clinics and lab Lead patient safety and clinical competence initiatives for successful Joint Commission re-accreditation Accomplishments Manage daily clinic collections & reporting process change to eliminate zero-tolerance financial errors Restructure front office new hire orientation curriculum to improve employee satisfaction and retention Define corporate scheduling and collections policies to increase front office collections by 11% Design Explorative Technology Front Office Workflow Redesign pilot to reduce encounter cycle time and improve workflow Establish University of Texas Health Information Technology partnership to coordinate clinical observations/practicums. 05/2009 to 05/2010 Administrative Resident Company Name - City , State Reconcile physician contracts to measure clinical productivity and bonus allocation. Design mid-level provider clinical rotation program and database to support tracking and recruitment efforts. Collaborate with administrative leadership to develop cost savings initiatives to identify opportunities in.divested business units, corporate real estate and facilities management. 03/2009 to 05/2009 Contractor, MHA Candidate Company Name - City , State Analyze current marketing situation with collaboration among executives, staff, and external stakeholders. Apply marketing concepts to identify and appeal to target market of long term acute care consumers. Create marketing plan to expand referral base, form strategic alliances and focus on personal selling. 02/2009 to 05/2009 Contractor, Pilot Immersion Program Company Name - City , State Identify current appointment process challenges for residents using flowcharts and project management tools Redesign computer access request process for system users to reduce throughput time and increase trainee satisfaction Apply Six Sigma concepts to streamline nurse educators' suite to increase capacity and eliminate waste Skills acute care, administrative, go-live, streamline, ADP, Balance, Benefits, billing, business analysis, business operations, call center, contracts, conversion, cost reduction, client, clients, data analysis, databases, database, facilities management, family medicine, fax, finance, financial, focus, Front Office, functional, German, Health Information Technology, leadership, marketing plan, marketing, market, meetings, access, navigation, optimization, patient safety, perioperative, personnel, policies, presenting, problem solving, project management, purchasing, quality, real estate, recruitment, reporting, selling, scheduling, strategic, strategic alliances, supply chain, user training, vendor management, Workflow, workshops ",HEALTHCARE 203," MORTGAGE BANKING DOCUMENT MORTGAGE BANKING DOC OPS SPECIALIST Summary Ability to organize and multi-task in a fast paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision. Ability to think analytically and creatively in response to problem Knowledge of commercial loan pricing, credit policies, procedures, practices, and documentation. Ability and willingness to train and present to small and large audiences of varying sophistication complex concepts in a manner that are easily understood. Highlights SAP, Lotus Notes, Team Leader and Administrative support in communications and training, Research, Reporting, Negotiation Skills, Organization and Interpersonal skills, team work and dedication. Proficient and strong PC skills in scheduling software, Windows XP, Microsoft Word, Excel, Access, and PowerPoint, Excellent interpersonal, oral/written communication and partnering skills. Experience Mortgage Banking Document Mortgage Banking Doc Ops Specialist March 2009 to Current Company Name - City , State Update procedures as needed and support all team lead functions and reporting. Monitor documents daily for mortgage banking customers. Preparation of paid mortgage files for updating identified pay off tracking system, research websites, and internal systems, along with performing daily functions displaying professionalism, time management skills, and organizational skills. Create and maintain productivity reports for tracking databases. Test new reporting and tracking systems. Work closely with department channels, management, and automation to resolve a multitude of complex issues and provide testing results. Monitor reports and queues for Lien Release Customer Care Workbench inbox and the manual add accounts in the payoff tracing system. Provide training to peers on new functions and processes. Workforce Management Analyst July 2007 to August 2008 Company Name - City , State Responsible for entering and reporting Customer Care Professional schedule and exception activity. Communicated information to the Call Service team in regards to the company's and department news, policies, procedures, and new initiatives. Analyzed test results on calls and forecasting for scheduling purposes. Partnered with various management teams to share responsibility for meeting service level and response time objectives across all contact channels; utilizes scheduling software and tools for managing workforce-related tasks and ensuring effective and efficient utilization of such resources. Responsible for assisting management with business unit productivity goals by providing accurate forecasting, staff calculations, staff schedules and management reports. Assist management in monitoring adherence, staffing activity and updating the system as needed. Provided training to peers on new functions and processes. Developed and maintained employee work schedules based on capacity requirements for all Sales and Service or Loss Reporting Unit phone and processing staff. Produced weekly schedules for 100+ Customer Service Representatives based on forecasted volume and workload to ensure adequate staffing levels for phone, email and chat contacts. Managed call outs, paid time off and overtime to hit labor budgets. Officer Manager December 2006 to March 2009 Company Name - City , State Certified trainer on income tax preparation through H&R Block. Advised employees of updated annual changes received from the IRS. Answered customer calls. Worked directly with lenders concerning income tax return checks and fees. Thoroughly examined and analyzed financial records of individual and businesses and advised the best way to file state and federal taxes; Tax preparer when needed. Containment Quality Inspector January 1999 to April 2007 Company Name - City , State Separated non-conforming parts to ensure the guidelines for quality guidelines are met. In support of and under the direction of quality engineers, supervisors, or technicians, used the proven techniques to evaluate hardware documentation, performs laboratory procedures, inspected products, measures process performance, records data, and prepares formal reports. Produced forward automotive lighting and training to peers on new operation functions. Education Bachelors of Business Administration : Computer Information Systems Northeast Louisiana University Computer Information Systems Master of Business Administration : Human Resource Management University of Phoenix - City , State Human Resource Management Associate of Applied Science : Process Technology Louisiana Delta Community College - City , State Process Technology Skills Administrative support, automation, automotive, banking, budgets, interpersonal, Interpersonal skills, oral, hardware, Customer Service, Customer Care, databases, direction, documentation, email, financial, forecasting, laboratory procedures, team lead, Team Leader, lighting, Lotus Notes, managing, Access, Excel, PowerPoint, Windows XP, Microsoft Word, Negotiation, organizational skills, PC skills, policies, processes, quality, reporting, Research, Sales, SAP, scheduling, staffing, tax, taxes, Tax preparer, tax preparation, team work, phone, time management, trainer, websites, Workbench, written communication ",BANKING 204," SEXUAL ASSAULT CRISIS COUNSELOR / VICTIM ADVOCATE Core Qualifications Microsoft Office and General Computer skills Education August 2012 Master of Social Work Fordham University － City May 2009 Bachelor of Arts : Social Services Quinnipiac University － State Social Services May 2006 Associate of Science : Human Services Naugatuck Valley CC － State Human Services Experience 02/2013 to Current Sexual Assault Crisis Counselor / Victim Advocate Company Name － City , State One on one trauma informed crisis counseling to clients with an emphasis on empowerment *Provide advocacy and accompaniment for clients at the hospital, police and court level *Provide support and counseling to family members and friends of victims *Community Outreach *Facilitates multiple support groups to men and women at various community agencies *Legislative Advocacy Committee Liaison *Attend multiple community meetings, roundtables, committees, teams. 01/2010 to 01/2012 Clinical Social Work Intern Company Name － City , State Visited clients in their homes, nursing facilities and hospital setting *Maintained a caseload of 20 - 30 clients *Provided Psych-Social initial and updated assessments *Developed care plans for clients and their families *Coordinated community services for clients and their families. 01/2008 Community Educator Intern Company Name － City , State Facilitated educational training in the community on domestic violence and sexual assault. 02/2005 to 06/2016 Supervisor Company Name － City , State Train and Supervise 153 employees and new supervisors. 01/2001 Social Work Intern Company Name － City , State Developed and implemented curriculum on issues of domestic violence, sexual assault and self-esteem for male and female support groups. Skills Active Listening, Curriculum Development, Group Facilitation, Crisis Counseling  ",ADVOCATE 205," BANKING OFFICER Professional Summary l An adaptable and responsible IT Savvy seeking an mid-level position in the Finance, Technology or Fintech market. l BA in Economics with a master's degree in Management and my current job as a Banking Officer has provided me with a well-rounded background and enabled me to develop an analytical/logical approach to tasks, software skills, and the ability to work under pressure. l Talented Director of Finance with one-year background in sponsorship, fundraising and private event planning. Skilled in devising marketing plans to promote venues and events services. Proven history of building business through personal and professional networking. Skills NMLS # 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Education Master of Management : Business Management , 05/2017 Colorado State University - City , State Bachelor of Arts : Applied Economics , 05/2013 National University of Kaohsiung - Taiwan Work History Banking Officer , 10/2018 to Current Company Name – City , State Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues. Complied with regulatory requirements, including the bank Secrecy Act, Anti Money Laundering & OFAC, etc. Top 3 Loan Sales producer and Top 1 Mortgage originator in North Denver market. Analyzed financial credit and underwrote to determine loan feasibility. Developed and maintained strong relationships with local real estate agents and small business owners. Supervised Asian Banking Center and directed internal activities, including community events and newsletters. Director of Finance , 05/2019 to Current Company Name – City , State Assessed budget plans and present costs to forecast trends and recommend changes. Executed financial due diligence tasks on daily basis to maintain optimal organization finances. Planned and designed product and pricing strategy for membership, increasing membership by 200%. Directed the Finance Committee and conducted the organization's annual budget and financial strategic plan. Formulated, prepared, and issued financial statements with 10% increased efficiency to ensure timely deliverables. Marketing Specialist , 08/2017 to 09/2018 Company Name – City , State Created, improved, developed marketing strategic plans on the company's website and social media. Mentored and guided the executive team during business development decision-making to optimize profitability, marketing strategy, and communications planning. Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. Built 10+ strong partnerships with recruitment agencies, universities, and student associations. Retail Store Manager , 08/2014 to 07/2015 Company Name – City Managed all aspects of store operations, including organization, maintenance, and purchasing functions. Kept orderly and accurate accounting records by monitoring sales documentation. Improved sales process and track with the implementation of a new point of sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT , Asian Pacific Development Center - Volunteer (2019 - Current) Center for Asian Pacific American Women - Conference Committee (2019) Languages Bilingual in Mandarin Skills NMLS # 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles ",BANKING 206," SUPERVISOR Summary Results-oriented, strategic sales professional with thirty years in the Retail industry. Highlights INFOREM, EXCEL, WORD, Mainframe applications, Telxon, Lotus Notes   Training and development Results-oriented Accomplishments Reduction in Shrink with total store awareness. Increased Sales with coaching Customer Service awareness. Achieved Award on Credit card sales with training staff to sell the benefits of the card. Award and Trip to home office for Outstanding Performance. Award for Staff of the Month. ​ ​ Experience Company Name April 2013 to Current Supervisor City , State Provide Training and Direct Supervision for all clients. Demonstrate actual job functions during training process. Maintain appropriate work standards to the highest degree within the community. CPR & First Aid cards up to date. Within three months I supervised my own team on Community Job. Train all the new hires for Enclave Supervisor position. Complete the weekly schedule for all Enclave Supervisor's and Enclave clients. Moved into the Workshop area to train and coach clients too prepare for jobs in our Community. Train all new Staff in the workshop area to prepare our clients for community jobs. Staff of the Month award. Company Name November 2007 to March 2013 Store Manager City , State Oversee the entire store for Merchandising and Company Standards. Develop creative plans to increase store sales and decrease loss. Provide training and development for Assistant Store Managers and Associates. Manage store expenses and payroll to best address the needs of the business. Maintain communication with District/Regional Management. District winner achieved 110% over last year Credit Goals. Decreased store shrink of 1.44% to .90%. Increased sales as Assistant Manager over million dollars per last year. Company Name April 2006 to November 2014 Assistant Store Manager Soft lines Assistant Manager City , State Manager of twenty million dollar Corporate store.     Directed team of thirty associates along with seasonal associates including Managerial.  Implemented the team to the Company's new merchandise and visual standards.  Men's department exceeded plan sales and was Number One in the Company.      Interfaced with Buyers, Corporate Visual Merchandising Team on a daily basis.         I Company Name September 2004 to April 2006 Department Manager Ladies Apparel Manager City , State  Manager of five million dollar Ladies Apparel department with 49.6 sq. footage. Directed team of twenty associates along with seasonal associates including Managerial personnel. Coordinated Visual Merchandising and Inventory Control. Recruited associates for the entire store. Exceeded Spring Sales & Credit Goals. Company Name April 2001 to September 2004 Associate Merchandise Planner Home Area City , State Create, review and input financial plans by location. Analyze sales and stock performance, including tracking and analyzing sales and stock by location for department/class/vendor level to maximize trends using online systems to recommend strategies. Communicate with stores and RMM's on business opportunities, assortment needs, stock levels and strategies by door to maximize sales and presentation. Review and validate sales and promotions through adequate location prep and recap results. Allocate merchandise, recommending orders and assortments by projecting needs and then allocate orders by store/region. Company Name April 1997 to April 2001 Replenishment Analyst City , State Solely overseen adequate core merchandise levels for major retailer with emphasis on intimate apparel, men's dress shirts and accessories. Utilize the Inforem Replenishment System to maximize sales and optimize turn in core merchandise. Conducted extensive training for buyers and assistant buyers on the Inforem Replenishment System. Coordinate partnerships with merchants and vendors to identify replenishment opportunities along with validating and editing merchandise assortment. Shop the market quarterly. Company Name October 1996 to April 1997 Linens &Soft Lines Manager City , State Directed all activities related to operating my departments. Coordinated the re-merchandising of the linens department. Company Name January 1992 to October 1996 Store Manager City , State Managed one of the largest sites for this upscale lingerie chain (with 120 stores nationally). Recruited, trained, scheduled and supervised a seasonal staff of forty including managerial personnel. Successfully maximized sales reduced shrinkage from 3% TO 2%. I was awarded with a trip for outstanding performance. Company Name September 1979 to January 1992 Soft Lines Manager/Assistant Manager City , State Directed a team of 35 associates for all Soft Lines. Coordinated visual merchandising and inventory control. Interfaced extensively with buyers, designed and implemented visual merchandising. Education Philo High School 1979 High School Diploma City , State , United States Muskingum Vocational School 1980 Nurses Aide Certification City , State , United States Skills Assistant Manager, CPR, Credit, Editing Sku's. Financial, P&L. First Aid, Inforem, Inventory Control, Lotus Notes, Mainframe, Managerial, Market, Merchandising, Organization. EXCEL, WORD, Payroll, Personnel, Sales, Supervisor, Supervision. Teaching,Training and Coaching. Customer Service. ",APPAREL 207," HR CONSULTANT Summary Certified Human Resources Professional with 15 years background in full range of HR functions with extensive experience in employee management, hiring, training State and Federal compliance and the ability to incorporate HR practices to achieve business results. Highlights Training and development Recruiting Exceptional interpersonal skills Manager coaching and training Performance management Employment law compliance Employee relations Accomplishments Established HR infrastructure as companies transitioned from small to mid-size. Trained HR staff in proper creation and retention of HR documentation Instituted Performance Management process with supporting training and follow-up. Supported Company through change management during and after acquisition. Implemented process for leave management incorporating the complex interaction of FMLA, CFRA, ADAAA and PDL. Experience HR Consultant July 2014 to December 2014 Company Name － City , State Partnered with legal department of multi-state client (40,000+ employees) to establish ADAAA and other workplace compliance. Identified and updated a backlog of LOA and accommodation issues. Human Resource Specialist August 2008 to June 2014 Company Name － City , State Human resources advisor to a diverse group of clients from various industries, delivering customized HR service solutions that positively impact client business and ensure compliance with State and Federal laws. Reviewed federal and state laws to confirm and enforce company compliance.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Advised top management on appropriate employee corrective actions.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Worked with HR advisors and HR representatives on establishing consistent hiring practices.Created and managed more than [Number] confidential personnel records.Guided clients on how to conduct background checks and verify references.Developed more than [Number] employee handbooks, including design and layout.Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.Conducted an average of [Number] employee exit interviews per year.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.Guided the startup and management of all HR operations, systems and programs for a new location within the company.Led a weekly open enrollment question and answer session with employees on benefit program updates.Supported [Number] employees at all levels, including executive leadership.Recruited and interviewed [Number] applicants per [Time period].Increased the employee base by [Number]% to meet changing staffing needs.Implemented an innovative employee incentive program, which resulted in a [Number]% increase in staff productivity.Directed [Initiative] to maximize [Positive outcome].Answered employee questions regarding [Topic] and [Topic] and resolved any issues.Advised managers on organizational policy matters and recommend needed changes.Conducted new employee orientation to foster positive attitude toward organizational objectives.Directed personnel, training and labor relations activities.Identified staff vacancies and recruited, interviewed and selected applicants.Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Worked directly with small business owners and start-up companies to build, redefine and update HR department to support organization's strategic goals and objectives. Provided liability management training to supervisors and managers. Created and implemented interview and selection, performance management, succession planning processes. Utilized HR Metrics to support creative solutions for Human Capital Management. Provide guidance on compliance as well as design programs to attract, retain and grow staff. Manage ER matters to provide conflict resolution and mitigate liability. Human Resource Generalist April 2007 to April 2008 Company Name － City , State Partnered with managers to interpret and implement company policy, providing insight and guidance on employment law in order to maintain consistency and compliance. Provided coaching and counsel in the areas of employee relations, performance management and corrective actions. Acted as liaison between managers, employees and centralized HR functions during implementation of organizational process changes. Identified issues and proposed changes that challenge the status quo to align growth with corporate goals. Considered SME (subject matter expert) for Leaves of Absences, Workers Compensation and I-9 compliance. ""Go-to"" person for HR staff. Created and implemented processes for rectification of compliance issues. Worked closely with corporate benefits in order to implement new leave process. Developed materials to guide employees through newly implemented processes. Human Resources Coordinator January 2003 to January 2007 Company Name － City , State Partnered with managers and supervisors in order to provide HR support for 3 sites in Southern California, with over 600 employees. Managed all LOA including FMLA, CFRA and PDL to ensure compliance with State and Federal regulations and company policies. Provide coaching and counseling in the areas of compliance, employee relations, disciplinary actions and review process. Worked closely with the VP and legal department to respond to EDD, FEHA and company hotline complaints. Successfully avoided litigation by consistent practice and clear documentation. Conducted investigations, documented and determined appropriate resolution. Proactively determined training needs and created programs to develop workforce for anticipated technology, reducing staff turnover, increasing productivity and quality. Developed screening matrix for government funded training program resulting in 100% successful completion and overall improvement in workforce. Supported Distribution center with all HR related needs during automation, including change management and department restructure and compensation structure. Working member of implementation team for Oracle HR. Provided staffing and recruiting support for positions ranging from hourly to technical specialties. Conducted market analysis using compensation surveys to ensure equity for employees. Calculated quarterly and annual bonuses per multiple national and international programs. Maintained training record to comply with ISO9001 audits. Resolved employee issues with payroll and Benefits. Conducted New Hire orientation, Sexual Harassment Prevention and other training as required. Administered review process for non-exempt and exempt employees. Evaluated, selected and built relations with vendors resulting in 50% reduced cost and better service. Provided support for HR department and coordinate all on-site and off-site events. Interacted with workers' compensation and medical facilities to facilitate claims resolution. Maintained FMLA and WC documents and logs. Worked closely with VP of HR on matters ranging from creation of new awards program to facility closures. Compiled and filed OSHA and AQMD reports per requirements. Administrative Assistant January 2000 to January 2001 Company Name － City , State Provided general support for the HR department and director of HR. Responsible for all company events, recreation programs, answering general benefits inquiries and ensuring completion of all paperwork. Education B.S. : Pharmacology University of Dundee B.S., Pharmacology, University of Dundee, Scotland Certifications PHR , GPHR SHRM-SCP - Senior Certified Professional Professional Affiliations Society of Human Resources Managers (SHRM) and PIHRA Skills ",HR 208," TEACHER Professional Summary An experienced human resource training professional with demonstrated success in developing, delivering and evaluating, corporate training programs, 2+ years of work with newly developed tools for rapid e-learning development. Special skills in online training for a variety of audiences. Recognized for alignment of training solutions with business goals, management of project and people, process improvement, needs analysis and training evaluation. Core Qualifications Microsoft Words Outlook Internet PowerPoint ADDIE MODEL Microsoft Office Adobe Photoshop Audacity Sound Booth Moodle AdobeCS5 Captivate Adobe Premier Flash Blackboard 9.1 PeopleSoft Experience Company Name January 2013 to January 2016 Teacher City , State Performed regular classroom instruction based on a departmentalized third grade curriculum. Maintained a classroom environment conducive to learning. Conducted conferences with parents Monitored and evaluated student progress Developed curriculum; prepared goals and objectives; created lesson plans. Company Name January 2009 to January 2013 Instructional Designer City , State Designed\ developed training programs and curriculum. Digital learning technology. ADDIE Model training specialist. Administration workforce morale training specialist. Company Name January 2007 to January 2009 Employment, Training & Development Manager City , State Worked in a virtual environment, created blended learning solutions that helped move Circuit City Stores to an enthusiasm for e-learning. Learned a complex product and created face-to-face sales training materials on this product, delivering within a very short deadline. Recognized for the quality of the training material. Designed and implemented human resource and digital training programs for 350 employees. Using collaborative software, designed Web-based experiences for practicing and perfecting job skills. Company Name January 2000 to January 2007 Human Resource Generalist City , State Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations.. Administered new employee orientation training. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed user friendly application forms and questionnaires to be used by the organization during staff recruiting and interviewing. Created a website with an embedded database and functionality to enable online recruitment for organization and reducing recruitment cost by 20%. Conducted several seminars for hospital employees to update them on employee benefits options. Company Name January 2003 to January 2005 Academic Advisor City , State Operations administrator. Student transcript/records review. Dynamic knowledge base of outstanding communication skills: report/proposal writing and person-to-person. Company Name January 2000 to January 2003 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration and colleagues. Student assessment. Company Name January 1998 to January 2000 Fourth Grade Teacher City , State Lesson planning. Communication with parents, administration& colleagues. Student assessment. Company Name January 1991 to September 2000 Human Resource Specialist City , State Invited 20 motivational speakers and industry experts to give lectures and speeches to employees on new industry standards and how to build confidence and morale in the workplace. Updated 100+ employee records and job assignment daily. Conducted several seminars  for insurance employees to update them on employee benefit options. Arbitrate labor dispute in collaboration with the legal department. Education Walden University Diploma Instructional Design City , State Instructional Design Texas A&M University Master's Degree : Education City , State Education Texas A&M University Master's Degree : Training & Development City , State Training & Development Excelsior College Bachelor of Science : Liberal Arts City , State Liberal Arts University of the Virgin Islands Bachelor of Science : Business Management City , State Professional Affiliations American Society for Training and Development (ASTD) Association for Educational Communications and Technology (AECT) International Reading Association (IRA) National Academic Advising Association National Education Association (NEA) Skills Adobe Photoshop, Adobe Premier, Benefits, communication skills, conferences, Curriculum Development, Flash, Human Resource, instruction, Lesson planning, lesson plans, materials, Microsoft Office, office, Outlook, PowerPoint, Microsoft Words, needs assessment, PeopleSoft, progress, proposal writing, quality, sales training, Sound, supervisor, training material, training programs ",TEACHER 209," SYSTEMS ENGINEERING MANAGER Summary Multifaceted Technical Manager with a broad spectrum of experience and knowledge excelling at being a conduit between the technical domain and financial processes. Proficient in numerous areas from hardware engineering, software engineering and subcontracts management. Technical Manager for $60M+ in complex software development including the functional management of 70+ Systems Engineers, Software Engineers, Test Engineers, Technical Artists and Game Developers. Skills Technical Management: MS Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer Management Systems : Hardware-Software Integration Rational Requisite Pro, ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements Engineering Creation, System Architecture Design: Creo, Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics,     I-deas, Intralink, Windchill Drafting: Engineering Drawings, GD&T, Tolerances, Bill of Materials, Cage Codes, ASME Standards, Weld and Material Callouts Development: C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio Clearance: Active Secret Security Clearance Experience Company Name February 2010 to Current Systems Engineering Manager City , State Technical Program Manager for LCS Game Based Learning Manage 63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and Game Developers Responsible for budget, scope and schedule for $55M worth of training software development   Led the setup of cross-functional team based development resulting in $12M+ cost savings   Championed the engineering of an enterprise architecture that included a tool suite for game development that is being used on an enterprise level Technical point of contact for the US Navy ranging from product design to schedule and budget reviews   Managed 5 subcontractors including budget, scope and schedule for each company Technical Program Manager for Emirates Airlines Game Based Learning for Cabin Crews   Manage 7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists and Game Developers   Piloted the evolution of a mobile based training platform to serve over 20,000 trainees on multiple mobile platforms Lead Systems Engineer for LCS Mission Bay Trainer(MBT) Proposal Led a cross functional team in the design of over $20M worth of heavy equipment replicating the Mission Bays of LCS 3 and LCS 4   Designed multimillion-dollar simulated Launch and Recovery Systems Key contributor to proposal-pricing and estimating-efforts System Engineer for Littoral Combat Ship(LCS) Curriculum Proposal Developed architecture for training courseware for the LCS ships inclusive of 300M of software development   Generated Learning Objective environment architecture   Led the integration and configuration of sample product demonstrating level 3 IMI training in a 3D environment   Composed pricing model and technical manpower estimates for LCS curriculum proposal inclusive of $300M over a 5 year PoP  Systems Engineer for M134a Dillon Minigun Simulator   Developed System Design and System Requirements for M134a including 3 large projection screens, simulated weapon and computing hardware   Designed system simulating the timing of the feeder/delinker Mechanical Engineer for design and production of Bradley Fighting Vehicle Simulator   Received performance award for opto-mechanical design on the Bradley Simulator   Designed HVAC system to cool display and electronic instruments *by analyzing heat emitted from electronic instruments and designed cooling system using a series of fans and heat sinks Designed precision mounts for optical and visual instruments *Mounts designed were adjustable while still maintaining durability. Designing of mounts consisted of stress and strain analysis, material selection, vibration and shock analysis, and manufacturability analysis. Working with RTV bonding to mounts lenses and LED/LCD screens. Utilized elastomeric materials and polyurethane foam for vibration and shock support   Designed mounting system to interface OLED screen and circuit board Adopted FARO arm to collect data for precision measurements Company Name March 2009 to February 2010 Co-op City , State Developed a physics system for damage assessment on a fighter aircraft (MIG-29A) for fragmentation and blast damage from an air-to-air missile (AIM-120)   System simulated results by calculating penetration from fragmentation damage on the skin of the aircraft and structural damage from the shockwave of the blast   Developed a six degree of freedom physics model for a C-17 aircraft Company Name December 2009 to May 2010 Physics Consultant City , State Developed a physics model of water flow and pressure against human muscle proving water pressure can cause shearing of female reproductive muscles during watercraft accidents by calculating the amount of stress on the muscle created by the high velocity fluid entering the female reproductive system Languages Bilingual Arabic/English (US Citizen) Education University of Central Florida 2010 Bachelor of Science : Mechanical Engineering City , State University of California, San Diego 2015 Enterprise System Architecture City , State ",ENGINEERING 210," FINE JEWELRY CAD DESIGNER Summary Two years' experience as a fine jewelry CAD designer - Seven years' experience as an Illustrator jewelry designer - Founder and lead designer of Z LIU Design Highlights Z LIU Design Certified in advanced Matrix 8 and T-Splines programs Proficient in technical drawing, from Illustrator sketching to advanced Matrix CAD/CAM Proficient in Adobe Creative Suite along with Microsoft Office applications Impeccable attention to detail and organized Bachelor of Fine Arts and Audio-Visual Editing Accomplishments Featured Interview in PaperCity Magazine Dec 2008 spotlighting Z LIU Designs, a fine jewelry line that was carried by Stanley Korshak in Dallas. http://www.papercitymag.com. Experience May 2016 to September 2016 Company Name City , State Fine Jewelry CAD Designer Create original and complex CAD designs for stock and Neiman Marcus. October 2015 to February 2016 Company Name City , State Fine Jewelry CAD Designer Design custom-made fine jewelry in CAD using Matrix 8. Create photo realistic CAD renders for customer approval. Satisfy customer needs and increase sales. Operate Solid-Scape for daily 3D print. March 2015 to August 2016 Company Name City , State Fine Jewelry CAD Designer Design classic fine jewelry in CAD using Matrix 8. And making sure that all designs can be manufactured, produce water tight STL files ready for 3D Print. October 2011 to May 2013 Company Name City , State Jewelry Image Retoucher MAC environment, make realistic presentations for fashion and retail focused catalogs and E-Commerce in a high-paced studio environment. August 2008 to October 2010 Company Name City , State Jewelry Designer Developed new original designs and interfaced with factory production oversea. Specializing in designing fine bridal diamond jewelry for JCPenny, Zale's, Macys etc. February 2005 to August 2008 Company Name City , State Founder, Jewelry Designer, Retoucher Created original 18K fine jewelry that was carried by Stanley Korshak from 2008 to 2010. Ms.Leah Adler and Ms.Sue Spielberg both ordered 18K semi-precious original design earrings when they saw our ad on New Yorker Magazine. Education March 2015 Academy Gemvision City , State Certificate advanced Matrix 8, T-Splines October 2014 GIA City , State Matrix 7.5 Comprehensive CAD/CAM Certificate 2014 GIA Colored Stone Essential Certificate September 2012 University of the Arts London City , England High-end Photography Retouching Certificate May 2003 Brookhaven College City , State Fine Arts Drawing, Jewelry Technology Associate of Arts Fine Arts Drawing, Jewelry Technology June 1993 Navy Education University City , China Bachelor of Fine Arts and Audio-Visual Editing Professional Affiliations GIA Alumni Association 2014 - Present Languages Fluent in multiple languages, English and Chinese, written and verbal Skills 3D, Adobe Creative Suite, photo, ad, Arts, attention to detail, CAD/CAM, catalogs, designing, E-Commerce, English, fashion, drawing, Illustrator, MAC, Microsoft Office applications, Photography, presentations, retail, sales, sketching, written ",DESIGNER 211," ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager to offer dynamic customer service / administrative assistance, business support, data / recordkeeping, and client relations talents toward maximizing your success within a growth-oriented role. ADMINISTRATIVE OPERATIONS * ACCOUNT MANAGEMENT * DATA / RECORDKEEPING * BILLING / INVOICES * CUSTOMER SERVICE APPOINTMENT SCHEDULING * SUPPLIES ORDERING * INVENTORY CONTROL * WORK PRIORITIZATION * BUSINESS BOOKKEEPING REGULATORY COMPLIANCE * MULTI-LINE TELEPHONE MANAGEMENT * PROCESS IMPROVEMENT * STRATEGIC ANALYSIS / PLANS Integral team player who plans, prioritizes, and completes tasks within fast-paced environments. Excellent communicator who seamlessly interfaces among executives, business peers, and customers. Solutions-focused professional who offers a quick-learning nature to succeed in diverse business areas. Ambitious self-starter who expertly handles confidential responsibilities while maintaining quality service. I am seeking a Customer Care Professional role, and am submitting my resume for your review. I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in Customer Service/ Administrative Operations, Account Management, Data / Recordkeeping, Business Bookkeeping, Billing / Invoices, Supplies Ordering, and Inventory Control, and am well-versed with Customer Service, Workflow Prioritization, Strategic Analysis / Planning, Process Improvement, and Regulatory Compliance, among other areas. To complement my background, please note that I attained a Medical Assistant Certificate from Ross Medical Education Center and am certified in CPR / BLS by the American Red Cross. Most recently, as an Customer Care / Administrative Assistant with Rollizo's Information Technology Services (RITS), I expertly performed all forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling billing and data management, and providing operational support. As this is just a sampling of my job history, please refer to my enclosed resume for additional experience. You will find me strict and self-disciplined enough to follow precisely all company policies, and to be a solutions-driven professional who can demonstrate a track record of organizing complex business initiatives, defining key priorities, and meeting targeted goals. In addition, I can plan, coordinate, and complete high-level projects within fast-paced, deadline-oriented environments while streamlining processes to increase overall productivity, efficiency, and quality of end results. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company. Personal Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 to January 2013 Company Name － City , State Utilized broad scope of industry knowledge and dynamic customer service and administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office and supply inventories, handling tense client related issues and data management, and providing operational support. Advocate / Medical Assistant January 2010 to January 2011 Company Name － City , State Strategically steered confidential patient pregnancy testing services, including objectively counseling and mentoring clients per individual needs, as well as accurately maintaining all client records and medical files. Optimized operations efficiency by performing key data entry, bookkeeping, and appointment scheduling. Home Healthcare Aide January 2007 to January 2012 Company Name － City , State Cultivated a high-quality business image with superior services by exceeding home healthcare standards, including completing errands and transporting clients to appointments, as well as performing housekeeping. Home Healthcare Aide January 2007 to January 2008 Company Name － City , State Played a vital role in performing routine housekeeping duties (e.g. washing dishes / clothes, making beds) for diverse clientele, including participating in frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR / BLS Certification - American Red Cross Microsoft Office * Email / Internet Applications ",HEALTHCARE 212," CONSTRUCTION SITE MANAGER Summary supervising and overseeing the direction of the project (or a package), ensuring that the client's specifications and requirements are met, reviewing progress and liaising with quantity surveyors to monitor costs liaising with the client, other construction professionals and, sometimes, members of the public coordinating and supervising construction workers selecting tools and materials making safety inspections and ensuring construction and site safety checking and preparing site reports, designs and drawings maintaining quality control procedures finding ways to prevent problems and to solve any that crop up assessing and minimising risk writing reports and keeping on top of paperwork helping to negotiating contracts and securing permits and licences As construction managers work on site wherever that site is, be prepared to relocate or face a longer commute as and when required. Skills Good communication skills Problem solving skills Decision-making ability Commercial awareness Ability to motivate other Teamworking skills Good knowledge of building methods and regulations Customer service Account management Business-to-business background Capital planning Staff training Contract negotiation Networking ability Lead development Product expertise Crisis communications Marketing Blueprint reading Regulation and compliance Excellent driving record Detail-oriented Good mechanical aptitude Production line/assembly line forklift experience Good verbal/written communication skills Establishing goals and setting priorities Experience 03/2006 to 12/2012 Construction site manager Company Name － City , State Conferred with sales and marketing teams to ensure consistency in messaging and communication with business partners and customers, and to relay insight from data collected to shape successful marketing campaigns. Conducted strengths, weakness, opportunities and threats (SWOT) analyses to develop strategic plans for corporate level and business units. Worked with current clients to assess needs and develop improvement plans. Stayed current on company products and services to provide top-notch expertise to customers. Set up potential client contacts, cultivated relationships and followed through all service needs. Put together contracts and completed sales with new and existing clients. 02/2003 to 06/2006 Construction Superintendent Company Name － City , State Maintained a written daily log of activities on the job site. Reviewed project drawings to perform  materials purchasing  Reviewed project drawings to perform  materials  Evaluated plans architectural plans and consulted with  Subcontractors  to gain a deep understanding of project & Provided equipment installations for a developing residential community of 40 units, working successfully according to project plans and quality standards. Reviewed engineering documentation to determine order of construction operations. Assisted skilled workers with construction projects in all phases of rough and finish carpentry. Conducted site pre-inspections and coordinated post-construction audits. Managed work with little supervision. Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites. Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was  properly installed and working correctly. 07/2011 to 10/2017 Site Supervisor/Foreman Company Name － City , State Kept track of all inventory, including supplies and materials to help ensure against loss. Gathered project material submittals and maintained records of approvals. Monitored project expenses and developed pre-construction estimates. Maintained a written daily log of activities on the job site. Reviewed project drawings to perform installation activities according to specifications. Evaluated plans architectural plans and consulted with clients to gain a deep understanding of project plan and objectives. Education and Training 1997 Associate of Arts : Criminal Justice Tallahassee Community College － City , State 2020 Associate of Science : Graphic Design Academy of Art University － City , State Activities and Honors Class Experience Worked closely with construction teams at a variety of work sites. Responsible for daily reporting on production equipment, including parts produced, downtime minutes, and any quality concerns. Blueprint Reading Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during construction  Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Project Planning Provided project controls, cost estimation, and other business support services to technical line management. Safety Audit Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Documentation Reported and documented unsafe conditions, equipment and/or injury. Military Experience 12/1990 to 12/1994 Visual Communications Company Name － State 12/1994 to 12/1996 Safty trainning Petty Officer Company Name － City ",CONSTRUCTION 213," SENIOR SPECIALTY SALES REPRESENTATIVE Summary Decisive seasoned Bio-pharmaceutical sales representative who drives territory growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted campaigns to drive revenue. Highlights Account management Customer service-oriented Quantitative analysis Deadline-driven Presentations Cross-functional team leadership Microsoft Office Suite expert Market segmentation Project management Competitive analysis Trade shows Accomplishments Launched aggressive growth plans that helped increase customer base of Flumist from 15 to 94 customers in the geography in 3 years. Presented PowerPoint presentation to Executive Leadership Team on customer segmentation strategy and customer returns strategy. Resulting program increased volume sales by 1Million in 1 year Provided subject matter content to a sales module on successful selling in a hospital environment. Resulting sales training from this module lead to significant increase in Synagis revenue from hospital sales and greater confidence of sales reps to enter hospital systems Created a project to increase sales team's collaboration. Used company's SharePoint Service to create a workspace for field use. Worked with Effectiveness Team to roll out a similar platform using Box.com. Program has been incorporated by Astra Zeneca to share information and increase collaboration of sales and commercial teams Experience SENIOR SPECIALTY SALES REPRESENTATIVE 01/2006 to 01/2010 Company Name City , State Key Responsibilities included: Marketing and promoting CVD products to NYC CV, Endocrinology, and Nephrology specialists and hospitals. Business Planning, Sales Forecasting and strong use of Excel. Meeting and exceeding sales goals. Built strong business relationships with healthcare executives and key opinion leaders. Strong collaboration with internal partners. Selected Accomplishments Awards of Excellence; 2007, 2008, 2009, resulting from collaborating and setting framework to open product contract negotiations, KOL identification, and press for formulary access at NYPH Cornell. Regional Market Events Think Tank Committee appointment - 2009: appointed to team by Regional Sales Director following market decline of Zetia, a direct result of sales performance and district leadership and initiatives Directors Award for ranking in the 20% of national sales team - 2008: strong sales achievement, measured by sales reports and strong performance reviews. Achieved by uncovering an unmet need in territory Zetia Product Advisory Committee Appointment 2008: consulted Marketing Department as a team on brand initiatives, a direct result of strong sales performance and year end reviews. 01/2003 to 01/2005 Company Name NYC Teaching Hospitals, NYC & NJ Pulmonologists. 8 hospital Formulary Placements and 3 hospital Protocol Implementations to achieve 115% to goal achievement and 140% to goal for new product launch. Achieved and exceeded sales goals YOY throughout tenure. Zithromax Product Advisory board appointments. 01/2001 to 01/2005 Company Name City , State Responsibilities include the promotion of key branded products to Internal Medicine, Pulmonologists Cardiologists, Nephrologists, Allergists, Dermatologists, Psychiatrists, Geriatric Specialists, Neurologists, Otolaryngologists, and NYC Hospital Teaching Institutions. Guest Regional and National Trainer Appointments PROFESSIONAL HEALTHCARE REPRESENTATIVE 01/2001 to 01/2003 Circle of Excellence Sales Award Trip Winner Rookie of the Year Award Regional Performance Fund Award for stepping into vacant Hospital Territory in district and driving sales Achieved and exceeded sales goals throughout tenure Multiple appointments to marketing product advisory boards due to achievements with field sales. Education Bachelor of Science : Business Certificate - Marketing International Marketing Biology 2015 City , State GPA: GPA: 3.10 Business Certificate - Marketing International Marketing Biology GPA: 3.10 Biology and Chemistry 1998 City , State GPA: Dean's List 1998 Academic Coach: Sports and Athletic Association Biology and Chemistry Dean's List 1998 Worked 30 Hrs/week in food and beverage services to support education financial requirements Languages English, Spanish (conversational) Interests Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Additional Information ACTIVITIES: Hockey, Triathlete, Music - Piano and Guitar, Woodworking and Carpentry Skills Academic, Acrobat, Adobe, Photoshop, Business Planning, Coach, contract negotiations, driving, Endocrinology, English, financial, Illustrator, Internal Medicine, leadership, Director, Market, Marketing, access, Excel, MS Office Suite, Publisher, Windows 8, Windows, performance reviews, press, marketing product, promotion, Sales, Sales Forecasting, sales reports, Spanish, Teaching ",HEALTHCARE 214," SCHOOL COUNSELOR Summary Seeking a full-time counseling/psychology instructor position to help students become successful in life and to design healthy learning and social environments in assisting them to develop an educational plan while promoting multiculturalism in school activities; help with testing situations/environments Professional Experience School Counselor September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. 08/10 - Southwood Elementary. School Counselor August 2010 to September 2013 Company Name - City , State Conduct individual counseling sessions, taught classroom guidance lessons related to character traits and bullying, consulted with parents regarding strategies to help their children with certain issues, helped with documentation of records and transfer/incoming student information, and also helped with documenting strategies for Response to Intervention process, consulted with staff/teachers concerning strategies to help students with exceptional needs. Counseling January 2009 to January 2010 Company Name - City , State Gained experience in conducting individual and group counseling under the supervision of a licensed school counselor, increased knowledge and development of skills and interventions as well as strategies for prevention of early intervention of issues. Became familiarized with guidance and counseling practices of the school and applied theoretical knowledge about counseling from an advocacy perspective ,completed 100 hours of direct and indirect service. Language Arts Teacher January 2009 to January 2010 Company Name - City , State Worked with students on various reading/ writing skills to increase benchmark/ state scores to meet state standards, noted ,consulted with parents on strategies to improve students' overall behavioral skills. Education and Training Master of Arts degree : Education , 2010 UNC Pembroke - State Education Professional School Counseling) B.A : English , 1998 UNC - State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I have coordinated and gathered community resources to host Parent Lunch and Learn Seminars. Have created and formed a Girls Nutrition Group at my school Affiliations NC School Counseling Association Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great a building a rapport with students, writing skills, creating small interest groups for students,great consultant for staff members. Additional Information Interests Writing, editing for my church magazine, reading, computers ,and advocating for literacy, and very knowledgeable about PowerPoint ,Microsoft Word, Excel, Access computer programs ",ARTS 215," BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery & Operations Management experience with significant exposure to the entire value chain with key contributions in Operations framework set-up and service delivery. Onshore account manager for BPO engagements, with the responsibility of overseeing delivery across BPO engagements in multiple delivery locations and various work streams, as well as responsibility for business development with new and existing clients within BPO.A diverse career graph with rich experience in Strategy Planning, Service Delivery, Delivery Management, Business Analysis, & Leadership 15 solid years of experience in Operations and Service Delivery Extensive hands on expertise in Bid Management, Solution Architect, Transition Expertise in handling Transition planning and support. Adept at implementing transition project plans according to client and business specifications Achievements in managing Projects resulting in dollar benefits to the company, with initiatives involving re-engineering of business processes, operations and enterprise applications Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of Projects from needs analysis and requirements definition to Line of Business, Support Function, implementation, and training Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring and management Exceptional people skills, internal and external Account planning and management Financial management Sales and solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth by creating a successful solution which helped contract extension of 35M USD and additional upsell of 10M USD in FY'14-15 Delivery Management: Managed the contract with the financial estimated and have exceeded the operating margins year on year. Was promoted as a Business Account Lead due to exceptionable delivery management. Client Value Creation: Managed multiple lean projects and applied leading industry practices to bring 5M USD positive P&L impact to the client. Process improvement further resulted in revenue increase for Accenture through increase in productivity Escalation Management: Established strong relationship with the client during a major escalation and actively participated in claims settlement process which helped in client retentions and improved relationships Professional Experience Business Account Lead February 2014 Company Name - City , State As a Business Account Lead managed both the client relationship for the outsourcing contract and client service management and delivery against the contract. Activities include managing the P&L of the account, managing the teams, implementing and improving standard processes and tools to drive operational efficiencies, and meeting operational and financial commitments. Developed and managed the outsourcing delivery contract relationships including transition & service delivery, and ensure smooth and efficient way ensuring minimal escalations by handling issues before those become escalations. Participated in RFI and RFP responses and enable business case creation for creating a winning solution P&L Responsibilities for the account and ensuring overall profitability. Responsible for client relationship management Responsible for BPO integration with total ACN Engagement Leadership Responsible for negotiation of change requests to cover scope, timeline and dependency changes Maintain contractual compliance Created opportunities to extend Accenture BPO business in client account in consultation with Client Account Lead Establish formal routines for delivery account reviews with: Client and client account leadership Commercial directors Relevant executives in BPO Sales Team Participate in solution design processes Work in close coordination with sales team to ensure that the commercial offer for particular business is in line with the competitor's offerings. Participate in the development of standard costing of new services/contracts and sign off on commitment to proposed Service Level Agreement (SLAs) Review and validate specific solution configuration/deal shaping, to ensure delivery capability will achieve client expectations. Work with delivery leadership to sign-off on the solutions. Support sales opportunities and validate expected delivery capability. Key Achievements: Successfully renegotiated a 35 M USD contract extension. 10 M USD sales achieved in last 2 years Overall contract margin targets have been over achieved year on year with no adjustments. General Manager March 2011 to January 2014 Company Name - City , State Program Managing 2 engagements in F&A and Legal BPO Scope for a Nordic and an US client respectively. The key object of the F&A scope is to perform different activities across towers - P2P, OTC and R2R in which various process are covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI and so on. For the legal client we do Data Entry & which includes 5 functions for their foreclosure legal paper service of process business. The functions are Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment and Backend Indexing .Managing overall Service Delivery end to end for the 2 engagements with a team size of 250 billable agents with 9 team leaders and 3 Managers. Managing overall Service Delivery for the 2 critical clients with a team size of 200 billable agents with 5 team leaders and 2 Managers. Act as single point of contact in each of the Accenture Operations organizations/regions to then cascade information out to their respective geographies and vice versa Identify and coordinate Accenture Operations resources as needed for various stages of the Program. Ensure the ACN Service Delivery organization is actively looking to optimize process delivery through leveraging solution functionality. Ensure that the solution will enable the Service Delivery organization to deliver against any commitments in their area. Provide expert input or access to Accenture Operations SME's on regional impacts and needs. Manage escalated risks and issues in conjunction with the Program Lead. Main contact for Client relationship Management and Contract on Delivery related scope Identify and communicate potential impacts of solution changes the service delivery organization for consideration as part of the decision process. Sign off service acceptance on behalf of the Service Delivery Organization. Managing the run estimates and budgets for Service Delivery Assessing the Service Delivery Organization impacts and do ability of any proposed or requested solution changes Innovation drive andalso scope increase for the deals part of responsibility Key deliverable of retention for the practice and all activities pertaining to that. Working with the HR, Capability Development and all other support groups to enable it. Occasionally support Geo Sales teams in defending the Service proposals Key Achievements: Engagement managed under my leadership was chosen to represent Accenture as the ""Best Performing Outsourcing Deal"" in IAOP forum. Delivered 7M USD P&L impact benefit to client resulting in 1M USD revenue addition as a part of gain sharing for Accenture Worked directly in the sales process of several BPO RFP responses with a win rate of 70% Engagements under my leadership had the lowest attrition rates. Operations Lead March 2010 to February 2011 Company Name - City , State Project managing the Global Biostatistics and Programming and Document Technology towers in the Clinical Research Team for a US based Pharma client. The key objective of this Clinical Research team is to collect, monitor and research, assesses and evaluate information from lab tests and subjects on the adverse effects of medications and make the documents submission ready to FDA. Also Managed the Data Entry and Safety Review towers in the Single Case Processing Team for a US based Pharma client. The key objective of this Pharmacovigilance process is to collect, monitor and research, assesses and evaluate information from healthcare providers and patients on the adverse effects of medications. Managing overall Service Delivery for the 2 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Managing overall Service Delivery for the 3 critical towers with a team size of of 91 billable agents with 5 team leaders and 2 Managers. Key responsibility is to manage the Overall Service Delivery & ensuring SLA Compliance for the Single Case Processing Team, Global Biostatistics and Programming and Document Technology towers strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Maintaining healthy client relations to ensure smooth business flow. Managing and exceeding quality expectations of the Clients and identifying opportunities for process improvements. Front-ending with the client on all process related issues including capacity management and target setting. Key Achievements: Involved in setting up of the accuracy framework of the AEP, GBP and DocTech processes. Designing and functionally implementing the metrics management process resulting in productivity and through put increase. Restructuring the resource level performance management system and reformatting the individual level ""Balance Scorecard"" to make the performance evaluation data driven. Setting up of the ""Incident Management"" process resulting in month on month reduction of client rework of cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting up people forums resulting in improvement of GES scores and reduction in attrition. Created the Operation Guide document for the processes. Assistant Manager/ Manager August 2006 to October 2008 Company Name - City , State Managed a team of 72 agents and 5 Team Leaders for a B2B Order to Cash Process along with handling a team of 20 agents and 2 team leaders for who were looking after the Credit Balance Project. Was responsible for ensuring that the SLA's for Cash and Aging are met and also to ensure that the Cr balance shows month on month reduction. My responsibility was also to ensure that we maintain a healthy ledger hence conduct housekeeping activity of petty dollars write offs conducted monthly. To introduce quality rigor in the process and remove areas of concern thus bringing an improvement in the process performance. Holding team meetings, taking one on one session and sharing the best practices. Maintaining team statistics leave record, training schedule and preparing the ""performance based"". Strategizing to meet the SLA targets of the process with the Client. Forecasting hiring requirements and completing the hiring for the process with the line HR. Planning Quarterly and monthly Target for the Teams in accordance with the Process deliverables. Bi- annually Performance Appraisals of the Team Leaders and the team members with the Central HR Dept. Scheduling of trainings for the team members with the various departments as per the business need. Client relations to ensure smooth business flow. Key Achievements: Was given the ""Zen Master"" Award Was given rewards points by Sr. manager for exceptional performance. Implemented behavior driven input metrics, which helped in increase of call productivity of 30% within 2 months. Streamlined the SLA reporting process. Achieved the highest ever cash collected in the month of December 2009 in the 2 year history of the process. Team Leader December 2002 to July 2006 Company Name - City , State The scope of exercise included answering inbound as well outbound supervisory calls on collection of outstanding checks. Responsible for the team's performance and it's a part of my goal to ensure that my team's performance is above or at par with the other teams on similar portfolios as well as ensure that the SLA's are met. Conducting briefing and giving explanations to the client on the process performance on bi-weekly basis. Had the additional responsibility as a ""process trainer"" in the absence of the dedicated trainer and am also a part of ideas committee to reward any new idea forwarded by associates. Interacting with the client to discuss the strategy for collections and to raise the monthly invoice. Weekly scheduling and staffing for Team members. Monthly Evaluation of Agent Productivity and Planning Rewards and Recognition activities Sharing daily productivity updates with Manager. Annual appraisals for the Team Members. Facilitating recruitment and training for the process. Streamlining the process as per COPC requirement Analyzing CSAT as well as SLA metrics and preparing relevant action plans on a team level. Key Achievements: Was responsible for transitioning the process Was given the opportunity to do a second Transitioning of the higher delinquency business for the process Was selected to be a part of the transition team and pilot the process Was always been rated with Exceeding Expectation rating in Quarterly TL Reviews. Senior Technician February 2002 to December 2002 Company Name - City , State Worked for the second largest ISP and software solutions provider in the United States as a Senior Technician. Provide technical support to incoming calls Provide process training to new hires. Coaching and mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores of 94% in knowledge and 96% in courtesy in 245 surveys was the all time highest across the floor. Was twice awarded for making maximum smart transfer up sells. Got a G5 and P4 rating in the appraisal.(5 being the highest). Process Developer July 2000 to September 2001 Company Name - City , State Making outbound collection calls. Taking escalated calls. Mentoring and on the floor training of new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted in 12 months of joining. Was awarded the ""star of the month"" award twice. Had 11 Outstanding and Exceeding Expectation performances out of 13 AES scores. Education MBA : Finance , 2015 Mahatma Gandhi University - State , India Gold Certification : Operations MAnagement , 2013 ISB & Accenture Joint Program - City , India Diploma : Hotel Management , 2000 Institute of Hotel Management - City , India High School : 1997 Bharatiya Vidya Mandir - City , India Interests Avid follower of Soccer and Cricket, Love cooking and watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales and Solutioning, Transition Management,Performance Management,Managing P&L ",BPO 216," TEACHER Summary Seeking an Education Coordinator position with a company that will allow me to fully manage curriculum development, coordinate on the job training opportunities, utilize my communication, organizational, and problem solving skills. Highlights Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access) Teaching Strategies GOLD CDA-Infants & Toddlers Maryland Child Care Credential PCS Web Leadership skills Time management skills Verbal communication skills Organizational skills Teamwork skills Teaching skills Resourcefulness Patience Responsibility Reliability Determination Multi-Tasking Basic clerical knowledge Reliable Experience Teacher 01/2014 to Current Company Name City , State Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Teacher 01/2008 to 01/2014 Company Name Escorted children on outings and trips to local parks and zoos. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Prepare materials and classrooms for class activities. Establish and enforce rules for behavior, and procedures for maintaining order. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend staff meetings, and serve on committees as required. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Offered detailed daily reports that outlined each child's activities. Read stories to the children and taught them painting, drawing and crafts. Incorporated music and art activities to encourage creativity and expression. Security and Property Clerk 01/2007 to 01/2007 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Office Automation Clerk 01/2006 to 01/2006 Company Name City , State Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Answer telephones, switch board, direct calls, and take messages. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Education M.Ed : Educational Leadership May 2015 Concordia University City , State Educational Leadership B.A : Sociology 2011 University of Maryland Eastern Shore Princess City , State Sociology Skills arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops ",TEACHER 217," DEVELOPMENT MANAGER Experience Development Manager November 2006 to Current Company Name － City , State Manage annual Walk For Wishes which exceeded revenue goal of $440,000 in FY15 and is expected to raise close to $470,000. Assisted with securing and renewing more than $140,000 Walk For Wishes event sponsors over a goal of $120,000 for FY15. Introduced the company pyramid online fundraising platform into our Walk team efforts and increased one team's goal from $14,000 to more than $32,000. Implement the team structure for our lead sponsor Planet Fitness which allowed them to raise more than $29,000 and created a place for them in our pre-Walk w Develop budget for specific development projects each fiscal year based on actual revenue and expenses from the previous year, and track monthly progress. Collaborated with Erin Ehlers, Sr Manager National Events and Brand Campaigns to implement ""best practices"" including free registration and a modified version of the Walk Day Experience. Led the Wish Ball, Detroit live auction committee which exceeded its revenue goal of $75,000 to just under $100,000 in its first year. ◦ Created talking points for auctioneer. ◦ Worked with committee to secure attractive packages for audience. ◦ Identified compelling wish stories to ""lead"" each package. ◦ Followed through on each package for proper tracking in Raiser's Edge, acknowledgments for purchasers and in-kind donors, and implementation of each package. Maintain our Kids For Wish Kids and Third Party Events fundraising programs by implementing ""best practices"" provided by our national office. ◦ Worked closely with external events on BBB language and guidance. ◦ Review collateral and provide feedback to ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals that did not meet our standards. ◦ Implemented new internal guidelines for license agreements to ensure proper documentation for audit purposes. ◦ Continue to foster growth of online fundraising for these programs and led the team through the transition to Luminate Online. Marketing Manager May 2004 to October 2006 Company Name － City , State Arranged all event logistics including securing contracts with vendors, facilities, parks and rec and police. Attended all events to direct event day activities, volunteers and ensure top level satisfaction of all event sponsors and vendors. Created all Running Fit ads, event flyers and applications using Adobe InDesign. Created weekly e-newsletter and e-mail list of runners, which has grown from 1,500 to more than 10,000. Increased event participation in the following events; Martian Marathon & Half Marathon by 31% from 2004 to 2005, 70% from 2005 to 2006; The Legend trail run by 17% from 2003 to 2004 and by 35% from 2004 to 2005; Dances with Dirt Ultra Marathon by 36% from 2004 to 2005. Prior to my employment Running Fit was losing an estimated 50% of all their co-op advertising funds due to inactivity and improper submissions. At the time of my departure, Running Fit was using 100% of all available co-op advertising dollars. Running Fit created two new events under my direction The Flirt with Dirt 5 & 10K trail run and the Super 5K run. Both events exceeded our goal of having more than 300 finishers and have become annual events. Public Relations & Marketing Intern September 2003 to June 2004 Company Name － City , State Worked closely with Pfizer to ensure sponsor recognition for the exhibit ""Microbes: Invisible Aliens Amazing Allies"" which was made possible through a grant funded by Pfizer. Wrote press releases, inaugural internal newsletter and copy for Web site. Revised the Museum's media kit, media list and membership letters. Collaborated with the graphics, development, outreach, education and scouts departments on a variety of projects including event planning, phone surveys, research, demonstrations and ticket give-a-ways to local children's organizations. Teamed with outside organizations to plan, promote and implement programs and events such as the 2004 Ann Arbor Family Days and 2004 National Volunteer Week. Evaluated all previous marketing efforts including media coverage in print, internet, television and radio as well as compose a detailed list of corporate and local sponsors and partnerships. Education Bachelor of Science : Public Relations, Marketing , 2004 Eastern Michigan University － City , State , US 1999 to 2004 Eastern Michigan University Ypsilanti, MI Bachelor of Science Major in Public Relations/Minor in Marketing Indiana University Lilly Family School of Philanthropy － City , State , US August 2011 Indiana University Lilly Family School of Philanthropy Phoenix, AZ ""The Principals and Techniques of Fundraising"" Sponsored by Make-A-Wish America Professional Affiliations Teamed with outside organizations to plan, promote and implement programs and events such as the Ann Arbor Family Days and National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word ",PUBLIC-RELATIONS 218," CONSULTANT Professional Overview Masters of Social Work Performed medical social work services for over 10 years, in multiple environments, providing patients and their families with comprehensive psychosocial assessment, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions Participated in conflict negotiation, managed care operations and ensuring appropriate and cost effective patient care Received on the job training as a medical and home health social worker through Kaiser Permanente, South San Francisco, CA and Cook County Hospital, Chicago, IL Self motivated, effective communicator, able to work independently, or on a team, and able to perform well in a fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised and consulted with Missouri hospitals and patients, utilizing InterQual, Medicare, Medicaid/MediCal, and Social Security guidelines to assist with reducing the hospital's loss of revenue by 80%, as well as reducing patient's out of pocket cost by 75% Grant writing experience, receiving funding, ranging from $35,000 to over $1,000,000 for services including pre-school and family preservation and reunification services Organized and supervised the activities of over 10 volunteers responsible for mentoring 30 pregnant and parenting teens Education Masters of Social Work : Community, Organization, Planning, and Administration University of Southern California － City , State GPA: Tommy Trojan award for merits in the School of Social Work Community, Organization, Planning, and Administration Tommy Trojan award for merits in the School of Social Work Bachelors of Art : Psychology Loyola Marymount University － City , State Psychology CPR Instructor Certification Garfield Medical Center － City , State Experience Consultant January 1998 to Current Company Name － City , State Provide temporary medical social work services in the states of California, Illinois and Missouri, for hospitals, hospice agencies, home health agencies, adult day health care programs, and psychiatric facilities Assist patients with end of life issues, advanced directives, and placement needs Perform crisis counseling, psychosocial assessments, and care plans Developed a proposal for funding, and received a contract for Los Angeles County Superior Court, as a Probate Investigator, evaluating the needs of elderly and dependent adults Utilized Medicare, MediCal and Social Security guidelines to assist with discharge planning, DME orders, and referrals to community services. Medical Social Worker January 2010 to Current Company Name － City , State Provide medical social work services for Kaiser Permanente home health and hospitals. Complete comprehensive psychosocial assessment. Provide counseling on functional losses, grief counseling, and assistance with end of life issues. Educate patients about advance directives, code status, and community referrals. Document on Clinical Documentation Systems and familiar with using Health Connect system. Medical Social Worker January 2006 to January 2010 Company Name － City , State Implement temporary medical social work services in various environments, such as hospitals, hospice, adult day health care, home health and psychiatric facilities. Provide patients and their families with comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end of life counseling, assistance with advance directives, code status, community referrals, and other related social service interventions, discharge planning, and case management. Assess, and initiate discharge planning by providing psychosocial assessments, placements, and counseling to patients, and in acute rehabilitation units. Clinical Social Worker II January 2004 to January 2006 Company Name － City , State Initiated interventions with identified at risk patients and families, admitted in the maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu and the emergency department. Assist patients with crisis counseling, end of life issues, reports to local authorities, and other related social service interventions. Assisted the health education department with CPR re-certification for hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association California Board of Behavioral Sciences National Association of Social Workers YMCA Youth Coach ",CONSULTANT 219," SENIOR MARKETING AUTOMATION CONSULTANT Summary I am a passionate and technically-skilled marketing automation consultant, committed to building trusted relationships with clients, vendors, colleagues, and people who dream big. My mission is to empower modern marketers and organizations to achieve success, innovation, and business value through marketing automation and technology. My background includes a unique and diverse mix of experience in both corporate and independent/small business settings, creating a well-rounded and distinct blend of strengths including creative, strategic, analytical, optimization/process, communication, and hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written and verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 to Current Company Name City , State Focused on delivering Best Practices, Product Education and Configuration to marketing and sales organizations to ensure that their investment in marketing technology is maximized. Provide advisory and support to a variety of organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, and Parker Hannifin. Responsibilities include: Evaluate client needs and develop strategic marketing automation roadmap and solutions that fit business requirements Implement marketing technologies with Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE and other various 3rd party systems Develop custom subscription management centers to support global business requirements Build custom Insight reports to perform greater analysis of Eloqua data Develop automation testing efforts for Eloqua, Salesforce, and other integrated technology platforms Design and build complex programs and solutions within Program Builder for managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs,  and subscription management Define and implement QA Processes, procedures, workflows, and develop documentation for internal sharing Build complex multi-step campaigns and marketing assets including: Custom Data Objects, dynamic content, emails, and segmentation Develop testing strategy for continuous improvement and optimization Provide marketing technology best practices, advisory and training to Marketing and Sales organizations Marketing Automation Manager 10/2011 to 09/2014 Company Name City , State Contributed to the growth and development of Integrated Marketing programs and initiatives as sole Power User for the Eloqua platform. Led the planning, design and execution of marketing automation programs and projects for continuous improvement while driving sales and marketing effectiveness throughout the funnel. Responsibilities include: Day-to-day management of the Eloqua platform including Salesforce integration and lead management programs Develop and implement process improvements and workflows to improve efficiency Collaborate with cross functional teams to develop, execute and test marketing campaigns/assets Implement and promote email best practices including A/B Testing, segmentation, dynamic content and data cleansing to increase email and campaign engagement Support web development team with web content auditing and asset management Ownership of email marketing analytics and reporting including: Report creation, monitoring Database health, tracking effectiveness and efficiency across all campaigns, and hosting regular sessions to update stakeholders on campaign performance against KPI's and best practices Assist with implementation and training of new marketing technologies and services Marketing Programs and Events Intern 05/2006 to 10/2011 Company Name City , State Responsible for setting the direction and overseeing successful execution of Marketing strategy, member programs and events. Responsibilities include: Develop programs focused on community outreach, parent and member communications, student registrations, member recruitment, training events, and staff/facility management Areas of project management include: budgeting, scheduling, vendor and venue due diligence, contract negotiations, catering selection,and entertainment and décor Responsible for contracts management and driving membership, including account renewals and program sales; Increased year over year membership contracts by 30% Support accounting department where responsibilities include monthly invoicing, updating account receivables in billing system, and expense balancing; Increased on-time payment rates by 60% Education Modern Marketing Luminary Certification : 5 Tenets of Modern Marketing 2015 Oracle Marketing Cloud Academy City , State , United States B2B Oracle Eloqua Masters : Marketing Automation 2013 Eloqua University City , State , United States Bachelor of Arts : Communication Studies 2011 San Francisco State University City , State , United States Accomplishments Markie Awards Judge for Modern Marketing Experience 2015 Expert speaker for Eloqua University Education sessions during Modern Marketing Experience 2015 Fourth Princess titleholder in the 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking in Shaolin Kung Fu by recommendation of the Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge and experience Strong working knowledge in Salesforce.com implementation In depth knowledge in project planning and leading marketing automation teams and projects from ground zero Expertise in developing guidelines, best practices, and training in automation tools Very strong in managing system integration projects with third party vendors Instrumental in managing multiple projects simultaneously Excellent communication, analytical, and problem solving skills with proven ability to interact well with end users, peers, and senior management Affinity for logic and working independently; Proactive, self-sufficient, and self-motivated ",ARTS 220," PRACTICUM EXPERIENCE Summary Nurse Practitioner focused on providing quality care and maintaining direct lines of communication with patients and the entire health-care team. Superb interpersonal and leadership skills and enjoys challenges and learning new concepts and skill sets. Certifications Registered Nurse Certified Emergency Nurse Trauma Nurse Specialist Basic Life Support Advanced Cardiac Life Support Pediatric Advanced Life Support Highlights Practicum hours include Primary Care, Pediatrics, Women's heath, and Urgent Care Practicum residency to be completed in orthopedics Preceptor Coach in the Emergency Department Emergency Department interim Charge Nurse Skills I am confident in my ability to navigate computers, communicate effectively, value teamwork, respect all members of the healthcare team, value all walks of life, build strong relationships, listen intently, clarify uncertainties, and educate thoroughly. I am growing in my ability to practice confidently, formulate differentials, and build a suitable plan of care accordingly.  ​ ​ Professional Experience Practicum Experience Aug 2014 to Sep 2016 Enhanced physical assessment skills to identify normal, normal variant, and pathologic findings. Proficiencied differential diagnoses to determine the most likely diagnosis based on assessment and findings. Engaged in patient assessment, diagnosis, and treatment in a family practice setting. Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screening Engaged in patient assessment, diagnosis, and treatment in a wide array of ages and acuity levels Prepared patients for expectations of medications, therapies and desired outcomes. Educated patients on healthy lifestyle changes, medication management and appropriate health screenings. Aided in conducting the plan of care including medication changes, physician referrals, and treatment programs. Registered Nurse Clinician II Dec 2010 to Current Company Name Apply critical thinking skills by caring for patients with an array of morbidities including endocrine, oncology, hematology, psychological, cardiac, neurological, musculoskeletal, and immune disorders at any given time. Prioritize patient care varying from acute emergencies to chronic medical urgencies in order to provide safe and effective care in a timely and compassionate manner. Proficient in telemetry and discerning between emergencies and cardiac history by basing nursing judgment on the individual's trends in cardiac history Utilized resources including pharmacist, respiratory therapists, dieticians, physicians, and clinical nurse specialists in order to broaden my knowledge and educate patient's accordingly. Certified in intravenous and oral chemotherapy administration and potential adverse reactions and oncologic emergencies. Valued team member on a committee in an effort to reduce inpatient falls hospital wide, and eventually find ways to reduce/eliminate outpatient and visitor falls as well. Staff Nurse Nov 2008 to May 2010 Company Name Led a unit of skilled care for approximately 40 geriatric patients through delegating staff and holding them accountable as to ensure the unit to run smoothly. Proficient knowledge in medication administration, assessment, implementation, and wound care. Acted as an advocate for patients to voice wants, needs, concerns, and fears to their physician in order to enhance wellness and quality of life. Staff Nurse May 2007 to Jun 2008 Company Name Medical/Surgical. Participated in team nursing by working hand and hand with a Registered Nurse and a Certified Nurses Aid to provide the best patient care possible. Provided aide for the Registered Nurse, ie: wound treatment care, blood administration, and assessment findings. Accomplishments Conducted research for pediatric invasive procedures Implemented evidence based pain control intervention for infants Assisted in strengthening inter-unit hospital relationships with the Emergency Department Encouraged team building and acceptance of new employees within my department Education Master of Science , Nursing 2017 University of St. Francis － City , State Family Nurse Practitioner Bachelor of Science , Nursing 2014 University of St Francis － City , State Nursing Associate of Applied Science , Nursing 2010 Richland Community College － City , State Registered Nurse Practical Nurse , Nursing 2005 Richland Community College － City , State Licensed Practical Nurse Professional Affiliations Sigma Theta Tau International American Association of Nurse Practitioners ",ADVOCATE 221," STAFF ACCOUNTANT Experience August 2013 to Current Company Name - City , State Accounting Manger Report to CFO Manages 4 colleagues. The accounting department consists of 2 Accounting Clerks, 1 Financial Analyst, and 1 Volunteer. Lead person for all aspects of close, including preparing and entering 30 journal entries and preparation of 35 balance sheet reconciliations. Developed new and easier ways of doing journal entries for month end process, using Microsoft Excel. Have reduced journal entry keying by a day and half, allowing more time for analysis. Revamped old cost reporting and 990 templates, using Excel, to make the process easier for colleagues that would enter information into the system. Have cut down lead and processing time for each, making the entire submission time faster for system senior leadership. Selected as point person to help our system office install and run PeopleSoft Finance at St. Mary's Hospital. Directly responsible for training staff at hospital, and have assisted system in developing the financial statements that are used today. Assisted all hospital directors in the planning and execution of their departments AOP for the next fiscal year. Assisted in making a $5 million dollar turn around in total hospital EBIDA for fiscal year 2015. Responsible for maintaining and tracking $75 million in hospital fixed assets. Developed new FTE position control productivity report using complex queries and reports in Microsoft Access. June 2006 to August 2013 Company Name - City , State Staff Accountant/ IT Report to Finance Supervisor Assisted in financial month end close, by preparing over 20 journal entries and 25 Balance Sheet reconciliations. Developed various sales, TGP, and other contribution margin reports, using Microsoft Access and Excel. Led the division in creating projects that would strip out relevant information from a report and put into Excel, using Monarch data mining software. Developed over 30 models for the division to use. Developed Excel macros to help make entering journal entries easier at month end. Corporate office started using them for their month end close. Assisted in developing an automated reporting system that would distribute reports to sales force, and senior management every morning. Led IT department and helped maintain division IT infrastructure. Developed reports that track all IT assets and give a check list of what to do in case of a hard drive crash or any other maintenance activity. This report is still used to this day at the division. Created a sales report in Excel that used links, macros, and formulas, to show each sales persons sales, TGP, and cases, by using a drop down box and selecting their name. December 2003 to June 2006 Company Name - City , State Accounts Payable/ IT Report to Controller Accountable for the coding and paying of all Accounts Payable invoices. Including getting management signature, along with following up on and invoice discrepancies. Assisted in getting purchase orders from warehouse and entering in our purchase order system. Developed a new spreadsheet to help track fuel expense and tracking for operations. Assisted in month end close process, and was asked to then take over the sales tax and beverage tax journal entries for the division. Accountable for 5 Balance Sheet reconciliations for the division. Developed spreadsheet to keep track of customer credits, and salesman reimbursements. Developed report to show how many purchase order shorts there were, by vendor and warehouse id. Staff Accountant March 2001 to December 2001 Company Name - City , State Reported to Assistant Controller. Accountable for inventory for all 15 Sprint stores in our area. Led month end inventory counts, where each store would send me their results and I would match up to purchase order and sales to make sure everything tied out. Accountable for process of stolen, warranty and damaged phones, by making sure we received correct credit back from Sprint. Education IRS 990 Tax Reporting & Submission *CMS Cost Reporting Submission *Property Tax Exemption Submission *AOP Budget Planning Bachelor of Arts : Accounting , May 2000 Western Illinois University - City , State Accounting Associates Degree : Accounting , May 1997 Black Hawk College - City , State Accounting St. Mary's Hospital Leadership Team Skills Accounting, Accountant, Accounts Payable, balance sheet, Budget Planning, CMS, Controller, credit, data mining, senior management, Finance, financial, Financial Analyst, financial statements, fixed assets, hard drive, inventory, leadership, macros, Microsoft Access, Microsoft Excel, Excel, office, Monarch, month end close process, month end close, next, PeopleSoft, coding, reporting, sales, spreadsheet, Supervisor, Tax, phones ",ACCOUNTANT 222," QA ENGINEERING TEAM LEAD Career Overview Eight years of progressive technical experience in quality assurance engineering of computer software in windows environment Strong practical and theoretical knowledge of software quality assurance tools and techniques. Proven ability to develop system test strategy and methodology full-scale system integration and testing for quality, reliability, functionality and computability. Expertise in development of IEEE compliant testing documentation Key contributor to software development teams supporting the release of many new products and release of several major upgrades to existing products Experience in testing large and complex client/server database applications Multi-platform product delivery experience on PC system. Experienced with windows graphical products, networking and/or data acquisition software experienced in manual and automated testing working on projects of a diverse scope able to expertise judgment within defined parameters. Strong knowledge in automated and manual black box testing, including acceptance, functional, regression, stress, compatibility and integration testing techniques, bug reporting and error handling. Responsibilities include review software requirement and functional specification documents, participation in code walk-trough and assist in design and development of test plan and procedures To secure a position that will allow me to exercise skills obtained through education and prior work experiences. Qualifications Analytical and Problem Solving Stress Tolerance Communication Skills Leadership Skills Ability to resolve non-routine and complex business issues: Anticipate problems, develop alternate solutions and manage execution successfully Ability to maintain a high energy level for extended periods of time Ability to communicate clearly and efficiently both verbally and in writing. Ability to develop and maintain close working relationships with end users, business analysts, documentation specialists, other testers and developers and senior management Experience in building and leading close-knit teams in a demanding environment with ambiguous or undefined and frequently changing requirements Work Experience Company Name March 2001 to July 2001 QA Engineering Team Lead City , State Imagicast(TM) is the first end-to-end service that gives today's educated consumers exactly what they want on the retail floor- the rich product information, personalization and access to the unlimited inventory of the Internet combined with the immediate gratification of an in-store purchase. The primary responsibility for the quality of our Imagicast product line, lead the QA team assigned to the Imagicast related quality tasks, established appropriate QA methods, inspections, tests and documentation to verify software quality prior to release in a shipping product. Also, was involved in the diagnosis of product failures or performance problems reported from the field. QA tasks applicable to the product included verifying operation of a DVD playback system, verifying operation of peripheral devices (e.g. keyboard, printer) connected to the embedded system, verifying data collection functions over a wireless data network and verifying presentation of HTML pages on an internet device. Performed QA tests on complex, multi threaded systems and interpreting specifications for product features and designed appropriate test cases. Applied QA processes to reveal functional and performance problems affecting web pages in real time embedded systems. Responsibilities included verifying data warehousing and data mining applications used for business intelligence, e-business server side applications, multi-channel business applications, personalization features, and virtual inventory management applications typically found in a 'clicks and mortar' business Company Name May 2000 to February 2001 Quality Assurance Engineering Manager City , State SenticaXchange(TM) is the mobile solution that quickly enables alerts, two-way push and pull transactions and content delivery to all wireless devices as well as landline phones. The Sentica Xchange(TM) approach enables users or applications to initiate communication sessions and complete transactions at any time, interact and transact with their on-the-go subscribers and receive immediate confirmation and response over telephones, cell phones, wireless application protocol (WAP) devices, PDAs (Palm VII, CE devices and Pocket PC) and pagers as well as to build a single implementation for any desired application and enable all text, voice, image and video data to all communications devices. SenticaXchange(TM) System Administration and Management Module functionality provides full access to customer information from each touch-point in the enterprise and to each customer or employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive wireless business. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Performed analysis and Test Document design for different projects within SenticaXchange(TM) including ADT - GUI Tool - Application Development Tool, and Composer API and SAM - System Administration Management, which is an interface for utilizing UNIX and Oracle/SQL, and various network protocols. Company Name November 1998 to May 2000 QA Lead for Customer Care/Service Applications City , State Oracle Customer Care/Service Applications - full business process management is provided with functionality in support, scheduling and dispatching spare parts, logistics, service billing and field service as well as in contracts. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. These applications provide the breadth of functionality needed to succeed in the competitive support, field service and depot repair business. Full business process management is provided with functionality in support, scheduling and dispatching, spare parts, logistics, and service billing and mobile field service as well as in contracts from the. Rounding out the offering, customer care functionality provides full access to customer information from each touch-point in the enterprise and to each customer care agent or other employees who interact with the customer. Performed analysis and Test Document designfor Oracle Customer Care/Service Applications including Oracle Telephony Management (OTM) system. OTM is a high-volume cross-platform interface engine utilizing UNIX 10.x/C++, Oracle/SQL, and various network protocols. Primarily responsible for performing analysis of existing job flows, coordination and update of systems documentation, and providing proposals for change where needed and assisting with test execution Oracle Maintenance Repair and Overhaul (MRO) and System Resource Planning Modules (SRP) - Performed a high- to medium-level analysis of Maintenance Repair and Overhaul (MRO) and System Resource Planning (SRP) Modules within Oracle Applications. These systems are decentralized and running on various platforms. Primarily responsible for oversight of QA Testing process & deliverables. Provided a detailed recommendation, including complete time and cost estimations, for test processes including direction, management, and oversight of activities involved in defining the related requirements, infrastructure, standards, training, support, methods, and procedures. Also heavily involved in the strategic planning related to corporate-wide Year 2000 certification. Coordinated end-user and systems support staff training. Administered issues management, required escalations, jeopardy notifications, and resolutions. Provided verbal and written status reports to senior-level management on a regular basis. Worked closely with both civil and software engineers to create an easy to use and understand informational product in a NT 4.0 environment Provided change, risk, and implementation management. Held ultimate responsibility for all deliverables, status reports, and final product delivery Designed and developed a QA Test Plan for manual and automated Test Scripts for quality assurance of Windows-based applications and their functionality. Responsibilities included coordination of application support activities, application analysis and testing, as well as operating system support and maintenance. Also assisted with the coordination and delivery of end-user training Company Name February 1998 to November 1998 Mail - Software Quality Engineer II City , State As a Quality Assurance Manager my role and responsibility included leading a QA team in black box and white box testing of a distributed architecture system with client and server components and proactively to be involved in the code walk trough and design review meetings to learn about the product and have great understanding of the software developed and be able to execute testing from low-level communications protocols to backend database systems. Lead developing test plans, test cases and regression suites and make sure that test plans are executed and results communicated and developed strategies together with the development and QA team are improving the quality/testability of our components and usability of final products. Company Name September 1997 to February 1998 Senior Quality Assurance Analyst City , State Foster City Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project Trained new members of the team for the their first days Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote ""The Findings Document"" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Company Name March 1993 to September 1997 Software Quality Assurance City , State Day-Timer Organizer 2.0 for Windows 3.1/3.11 personal manager with advanced features (works with Day-Timer brand name paper of different format).-personal manager with advanced features (works with Day-Timer brand name paper of different format). Test Client/Server Application - database application developed for non-profit organization (Clients, donators, employees, events, etc.). The database was developed in MS Access and MS Visual Basic. It runs under Windows 95. Test functionality of the application creating, modifying and deleting records. Provide regression, acceptance, unit and integration testing. Create and execute cases for regression testing of designating areas of testing. Develop automated test suites utilizing QA Partner 3.5, emphasized testing of the features such as Printing Envelopes and Labels, User Preferences, Startup Screen. Entered bugs into Lotus Notes bug tracking database, verified bugs Education and Training National Education Center Management City , State , US 08/93-02/94 Management Minor, National Education Center, San Francisco, California Kensington Training Program City , State , US 08/93-02/94 Testing Computer Software, Kensington Training Program, San Mateo, California Technion University BS : Electrical Engineering City , IL 01/90-05/93 BS Electrical Engineering - Technion University - Haifa, Israel Certifications National Education Center Professional Affiliations Electronic Invoice Presentment is a new enhancement to Visa e-Pay Service and provides Member Financial Institutions the ability to offer Billers and Retail Customers electronic invoice delivery capability. EIP system is based on Windows NT 4.0 platform and is developed using Visual Basic and Access database as the back end. System performs data transport via the following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe and Sprint-Net Responsible for developing of low-level QA Test Plan and QA Reference Documentation and QA Findings Document for the Pilot project. Assist in development of new testing methods and procedures, and improving testing efficiencies. Recommended methods for automating testing using QA Partners a tool Perform Acceptance, functional, GUI usability, and error handling stress and regression testing using black box and gray box testing techniques. Validate that data integrity and security is presented on all levels of data transport: verify transmission completeness against the database, compare input with output using MS-DOS batch file, check files format against the known set of templates, test data encryption and password protection Interviewed new applicants for QA Analyst positions for the project; Trained new members of the team for the their first days; Assigned responsibilities to the team members and wrote daily status reports, which included summery of the activities performed during each shift, to the Project Lead. Presented QA Group on the Department meetings as a QA Team Lead and conference calls every 4 hours, which included report of the progress in the testing cycle. Made sure that needed support was provided to the QA Team from the Developing Team. Performed manual and automated testing of the application. Entered open/found Drs/bugs into TRACKER bug tracking database and verified that Drs/bugs was close/fixed. Wrote and executed test cases for acceptance, boundary, performance, regression, volume and stress testing. Developed and performed automated test cases using QA Partner 4.0 in Windows NT environment. Wrote ""The Findings Document"" - a summary document of QA Team analyses, findings, suggestions and/or concerns found during the testing cycle on the project Skills Quality Assurance, Testing, Access, Qa, Cases, Database, Regression Testing, Visual Basic, Client/server, Clients, Integration, Integration Testing, Integrator, Lotus Notes, Microsoft Windows, Ms Access, Ms Visual Basic, Printing, Software Quality Assurance, Windows 95, Electrical Engineering, Documentation, Network Protocols, Oracle, Proposals, Sql, Unix, Qa Test, Test Plan, Test Cases, Application Analysis, Application Support, Automated Test Scripts, Basis, Billing, Business Process Management, C++, Contracts, Dispatching, Issues Management, Logistics, Maintenance, Maintenance Repair, Planning Modules, Process Management, Qa Testing, Scheduling, Staff Training, Strategic Planning, Systems Support, Telephony, Test Scripts, Training, Graphical User Interface, Gui, Wireless, Black Box, Usability, Adt, Api, Application Development, Pocket Pc, System Administration, Systems Administration, Telephones, Voice, Wap, Retail, Retail Marketing, Team Lead, Architecture, Database Systems, Design Review, Engineer, Quality Engineer, Software Quality Engineer, Test Plans, White Box, White Box Testing, Black Box Testing, Data Acquisition, Databases, Db2, Dbase, Dbase Iv, Excellent Verbal And Written Communication Skills, Ftp, Ieee, Internet Explorer, Ipx, Java, Javascript, Linux, Ms Office, Netbeui, Netscape, Networking, New Products, Novell, Operations, Problem Solving, Rdbms, San, Software Development, Software Testing, Solutions, Storage Area Network, Structured Software, System Integration, Tcp, Tcp/ip, Virtual Machine, Visual Test, Vm, Assurance Analyst, Automated Testing, Back End, Data Integrity, Dos, Encryption, Exchange, File, Invoice, Lan, Ms Exchange, Ms-dos, Progress, Security, Business Intelligence, Collection, Data Collection, Data Mining, Data Warehousing, E-business, Embedded Systems, Html, Inspections, Inventory, Qa Engineering, Real Time, Real Time Embedded, Real Time Embedded Systems, Shipping, Wireless Data ",ENGINEERING 223," POSTAL SUPPORT EMPLOYEE Summary Program Manager & Logistics Specialist Accomplished veteran of the United States Navy with an extensive background in leadership training, as well as a track record of success in program development, logistics, aviation repair, and operational management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Highlights Logistics Training & Development Safety Compliance Quality Assurance Program Management Policy Development & Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 to Current Company Name － City , State Provide analysis & reporting on key safety and quality assurance based measures as well as performance metrics. Responsible for tracking inventory and procurement reports for management while using the data to create customer and vendor specific action plans. Demonstrate good customer service skills in providing high quality environment for customers and other team members with a quick and accurate service while showing sensitivity to their individual needs. Point of contact to make sure the company abides by all regulatory state and federal compliance to ensure we handle each case properly and eliminate liability. Weatherization Technician Trainee Jan 2015 to Jan 2015 Company Name － City , State Assisted in use and care of weatherization equipment based issues, creating value, maximizing growth and improving business performance, which required extensive use of business knowledge to provide objective advice and expertise. Prepared customer specific data submittal packages, with the preparation, tracking and following up required to ensure timely service is provided. Gathered and consolidated technical reports for management while using pertinent data to utilize action plans. Responsible for quality control in procedural orders and ensuring all necessary maintenance projects and equipment were being utilized to their highest standards. Aviation Mechanic Jan 2005 to Jan 2013 Company Name － City , State Operated and maintained sophisticated equipment designed for tactical operations while ensuring all equipment was functioning with maximum readiness and performance. Reviewed and updated testing procedures to ensure safe and successful convoy operations for all designated and personnel resulting in zero incidents and 100% electronic sustainability. Supported aviation program operations through performing routine maintenance of multi-million dollar valued equipment. Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all units were supplied with proper materials and equipment in the timeliest manner. Aviation Repair Supervisor Jan 1999 to Jan 2005 Company Name Oversaw aviation repair program, creating and revising safety standard operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices. Identified environmental training needs, developed training budget requirements, and managed aviation based inspection records involving procedurally following all government regulatory compliance. Led mishap investigations and performed daily safety inspections for multiple units, conducting site reviews, performing safety audits, and reviewing reports. Provided safety indoctrination and education for civilian and military personnel, developing specialized training, regarding OSHA requirements, and hazard control fundamentals and techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City , State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS & HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle ""E"" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War on Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist ",AVIATION 224," NX (UNIGRAPHICS) DESIGNER Summary Highlights Virus and spyware removal Highly motivated Resourceful Organized Excellent communication techniques Attention to detail Fast learner Education Associate of Applied Science , Computer Networking Technology - Microsoft Option 2012 Baker College of Owosso － City , State GPA: GPA: 3.55 Graduated Cum Laude, Dean's List Recipient GPA: 3.55 Graduated Cum Laude, Dean's List Recipient Associate of Applied Science , Drafting & Design Technology 1997 Baker College of Owosso － City , State GPA: GPA: 3.56 Graduated Cum Laude, Dean's List Recipient GPA: 3.56 Graduated Cum Laude, Dean's List Recipient Experience NX (Unigraphics) Designer Mar 2013 to Aug 2014 Company Name － City , State Design and modify Chrysler and GM shipping racks for prototype or production. Used NX 7.5, NX 8.0 or NX 8.5. Cashier Aug 2012 to Mar 2013 Company Name － City , State Operate cash register, authorize gas pumps, sell lotto tickets, stock shelves and other areas and clean store. Cashier/Bakery Aug 2010 to Aug 2012 Company Name － City , State Operated cash register, cleaned cashier lanes, bagged groceries as needed Stocked shelves with baked goods, prepped frozen bread and roll dough for the bakers, cleaned doughnut case. Unigraphics Designer, CAD Jun 2004 to Jan 2009 Company Name － City , State Designed and detailed parts for intermediate shafts and steering columns for GM steering columns using UG NX and UG NX2. Produced and maintained accurate design documentation.Supplied production data to engineers and supervisors. Cashier Feb 2004 to Jun 2004 Company Name － City , State Operated cash register, authorized gas pumps, sold lotto tickets, stocked shelves and other areas and cleaned store. Designer, Unigraphics Operator Aug 1999 to Feb 2003 Company Name － City , State Maintained design changes on Front End Sheet Metal parts, Rear End Closure parts and their assembly files using Iman and Unigraphics. Produced and maintained math part files, drawing files and assembly files. Used Unigraphics versions 15, 16 and 18. Detailer Oct 1997 to Aug 1999 Company Name － City , State In SurfSeg: checked surfaces of parts, interference and gap checks between parts from UG and CGS part files. Created photo quality pictures for presentations. As a file checker, checked files to make sure they followed specific file guidelines using a file check sheet, EdsNet, CGS and file checker in CGS. Updated details in mlref (math reference) files for some body panels that reside in UG for CGS. Also, completed detail changes on mldes (math data file) and drawing format files. Detailer Jul 1996 to Dec 1996 Company Name － City , State Changed or added details to CAD drawings. Created control and assembly drawings for rear end car parts as specified in work orders, using CGS. Detailer Jul 1995 to Dec 1995 Company Name － City , State Maintained assembly drawings Maintained detail changes on drawings for Rear End car parts, using CGS. Skills CAD Software: IMan/ TeamCenter, Unigraphics NX 7.5, 8.0, 8.5 Software: MS Excel, MS Word, MS Access, MS Powerpoint, MS Windows 7 Additional Information Assistant coach for local AYSO girls soccer team ",DESIGNER 225," STUDENT TEACHER Summary Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards. Evaluated student artwork based on stated criteria. Displayed student artwork throughout the school building. Company Name October 2003 to Current Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library. Company Name January 2004 to Current Visual Arts Teacher City , State Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com. Education Xavier University May, 2012 Masters : Education Secondary Education City , State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor of Arts : Art Education City , State Art Education May, 2004 Bachelor of Fine Arts : Painting Painting Mount St. Joseph University May 1989 Associate of Arts : Graphic Design City , State Graphic Design Licensure Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions"", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education"", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter ",ARTS 226," CORPORATE ACCOUNTANT Summary I am a highly motivated, hardworking College Graduate with hands on experiences in daily accounting practices looking to obtain a position with a company where I can utilize my analytical abilities and professional skills acquired through academic preparation and work experience. I am an accounting professional recognized for my self-starting abilities and skilled in regulatory reporting,accounting operations and tax accounting. I am matriculate, results-oriented and solution-focused individual with great motivational and leadership qualities that work extremely well under pressure in a team setting as well as on my own. Areas of personal strengths include but are not limited to: Highlights Organizational Skills Communication Skills Time Mgmt. Skills Great Motivator Analytical Abilities Reliable Delegation of Duties Multitasking Abilities Work Ethics Problem Solver Prioritizing Ability Self Starter Punctual SAP Microsoft Great Plains QuickBooks Microsoft Outlook Familiarity Microsoft Access Knowledge Analytical reasoning Financial statement analysis Strength in regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Complex problem solving Strong organizational skills SEC and call reporting proficiency General ledger accounting Superior research skills Flexible team player Advanced computer proficiency In depth familiarity with Microsoft Excel Microsoft Word Proficiency Microsoft Power Point Microsoft Publisher Knowledge Experience Company Name City , State Corporate Accountant 04/2013 Prepare accurate and timely financial statements and supporting financial information. Prepare daily journal entries and general ledger account reconciliations. Prepare and analyze monthly/quarterly/annual financial statements and management reports accurately and in a timely manner. Record and maintain fixed asset purchases and applicable depreciation and amortization schedules. Prepare variance analysis to budget and forecast. Support in compilation of annual and periodic budget information. Prepare and maintain in good standings and according to GAAP standards various marketing schedules in various currencies. Review, code and process employee expense report in multiple countries and currencies. Assist in meeting Tax Compliance including, Annual Corporate Tax Filings and Regulatory Local and International Certifications. Prepare and reconcile monthly Goods and Services entries. Reconcile all corporate banking transactions. Complete monthly cash flow analysis. Perform daily routines and month end procedures. Respond to various queries and requests from external/internal auditors. Ensure GAAP are being applied appropriately. Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting outputs for subsequent review. Prepare intercompany netting (off-set warrants) for the affiliate companies. Record accurately, and in accordance of the department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries. Reconcile various accounts, or review reconciliations prepared by others, and promptly researching and correct any variances. Identify exceptions and problems affecting accounting records and prices, efficiently communicating same to management, and actively assisting in their proper resolutions. Assist, as assigned, in preparing audit schedules, compliance reports, N-SARs, tax returns, financial statements, or other reports. Write detailed reports periodically to management on company activities and other related issues. Research, as assigned, certain assets in fund portfolios for the purpose of ensuring proper accounting treatment (such as the nature of the distributions, original issue discounts, and international valuations) and compliance with SEC, tax, and prospectus restrictions and limitations. Institutional accountings processes also include preparing, reconciling, and distributing entity reports to/from marketing, separate custodians and investment management. Company Name City , State Accountant 05/2011 Responsible for the preparation of financial statements for owners review, company partners and investors, as well as outside auditors. Perform monthly analysis of general ledger account activity;record journal entries and accruals, calculate variances to forecast future trends in the market; perform reconciliation of various accounts, fixed asset administration and depreciation expense allocation; record various employee benefit accounting. Supervision of accounts payable process and accounts receivable billing process, Payroll input and reviews to outside payroll vendor. Provide tax compliance support as needed for various government and state reporting agencies - CAT and Sales and Use Tax. Maintenance of various spreadsheets to support financial transactions and analysis and verification of various business related expenses. Bank and credit cards reconciliations and various treasury functions, including bank liaison and cash flow management between various bank accounts. Employee reimbursements and allocations. Assist in preparation of audit papers for year end audits with outside auditors. Participate in the annual budget preparation for the Company and interim forecasting. Respond to internal employee and external customer requests as appropriate. Assist in executing company policies and compliance procedures. Other accounting duties or supervision of duties as assigned. Company Name City , State Senior Accountant 07/2012 to 04/2013 Record daily field reports and timesheets data, and compare job cost budget to actuals. Prepare quotes, proposals, estimates and comparisons of cost due to material differences, prepare monthly billings based on percentage completed, invoice preparation, post payments, prepare, submit time and material invoices, make billing, collection calls, manage accounts receivable aging - track billings, report projected weekly cash receipts, report status on overdue accounts - track and replenish inventory, obtain management signatures on progress, lien wavers and submit them to customers, resolve account discrepancies, prepare bank deposits, manage retention billing and follow-up. Process invoices for payment - match invoices to POs and packing slips, research, reconcile information to resolve variances, enter approved payables, prepare, run and match checks, sort and file paid invoices, reconcile purchase card transactions and reimbursements on expense reports, manage reimbursements and pay in accordance to the company's policies, prepare manual checks as needed, monitor and reconcile monthly statements, maintain vendor records, prepare and process tax payments, make 401(k), insurance and various employee benefit deposits online on a weekly basis. Process weekly payroll for both office and field employees, including payroll data gathering, verification and input based on time sheets, daily field reports, GPS trackers, payroll deduction authorizations, field travel authorizations, related records; manage garnishment deductions and payments; ensure payment of prevailing wage rates; maintain records, debit pay for miscellaneous payments and expenses; review computed wages; make corrections and ensure accuracy of payroll; prepare and issue checks; make direct deposits; upload SafePay files to the bank; report payroll to contractors as required per individual contracts; record changes affecting net wages like exemptions, insurance coverage, 401(k), and loan payments for individual employees to update master records. Make miscellaneous accounting software entries; input adjusting journal entries; prepare monthly sales tax and deposit reports; record, track, reconcile material inventories; prepare month end and assist in year end closing process as needed; assist with special projects, analyze accounts receivable as needed and provide support for ongoing operations as requested. Company Name City , State Accounts Payable Controller 08/2010 to 07/2012 Responsible for overseeing the accounts payable department and ultimately responsible for the efficiency, accuracy and payment off all companies' invoices in a timely fashion and in according to company policies. Main duties were but not limited to ensuring the smooth running of the Accounts Payable department, obtainment of approvals, transaction coding and recording in accounting system, various payments processing through checks, EFTs and/or wires. Various accounts reconciliations and monitoring of those on monthly basis, ensure that Accounts Payable team members are replying to all queries in a timely manner and that all queries are resolved correctly and efficiently, weekly performance of detailed analysis on accounts by vendors, entities and types of payment, performance of the month end closing process and reconciliation on the ledgers. In the course of daily operations the maintenance of excellent working relationship with external suppliers, contractors, store managers, regional managers and board directors. Provide day to day support to various departments such as General Ledger, Taxation, Compliance, Legal and Regulatory Department. Prepare yearly reports for senior management's review, motivate and lead the team, innovate and develop processes and efficiencies for the education of newer team members as well as for the guidance of longer term team members, performance management of staff and monthly and yearly appraisals. Education MBA : Masters of Business Administration Ashworth College , City , State , US Summa Cum Laude   Bachelor of Science : Business Management Penn Foster College , City , State , US Summa Cum Laude Listed on The Dean's List of Top 20 Highest Scored Students of All Times Associate of Science : Accounting Penn Foster College , City , State , US Accomplishments Accounting Skills   Operated computers programmed with accounting software to record, store, and analyze information. Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. General Ledger Skills Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Accounting Reviews   Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.   Skills Account Management, Account Reconciliations, Account Analysis, Accruals, Audit, Billing, Budgeting, Budget Preparation, Cash Flows, Monthly Closings, Invoice Coding, Contract Execution, Corporate Tax Processing, Cost Reporting, Daily Accounting, Expense Report Review and Coding, Financial Statements Preparation, Fixed Asset, Forecasting, Fund Accounting, GAAP intimate familiarity, General Ledger Accounting, Income Tax Preparation, Inventory, Invoicing, Cost Reporting, Journal Entries, Liaise between Departments, Monthly Sales Analysis, Payables Recognition, Payments Processing, Payroll Processing and Allocation, Performance Management, Point of Sale Analysis, Post Payments, Process Invoices, Revenue Recognition and Recording, Sales Recognition and Recording, Sales Tax Calculation and Filing, Tax Compliance, Tax Returns, Variance Analysis ",ACCOUNTANT 227," AVIATION SAFETY ASSISTANT Summary I have 17 years of customer service experience as a administrative assistant with the Federal Aviation Administration. Throughout my career I have earned several awards, and recognitions for my commitment to people, team player award and Administrative Employee of the year several times. I have also received several awards for arranging organizing and preparing meals for myself for 40- to 60 people for charity lunches that take place weekly ever year from Oct 1st to December 15th ( I have been doing this since 2003 in addition to keeping up with my other responsibilities. Although I have not worked in a restaurant since a teenager, I believe my desire to work, and my exemplary costumer service skills would serve me and the company well in this position. Highlights Reliable and punctual Cash handling Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Comfortable standing for long time periods Delivers exceptional customer service Engaging personality Excellent multi-tasker Accomplishments Recognized by peers and management for going above and beyond normal job functions. •2014 Administrative Employee of the Year Award •2013 Administrative Employee of the Year Award •2009 Commitment to Quality, Service, Productivity •2007 Commitment to People Group Award •2006 Commitment to People Group Award •2006 Administrative Employee of the Year Award •2003 Administrative Employee of the Year Award •2001 Greater Boston Federal Executive Support Personnel Award •2000 Greater Boston Federal Executive Support Personnel Award Experience Aviation Safety Assistant January 1998 to October 2015 Company Name - City , State In my position as the Aviation Safety Assistant for operations I perform administrative tasks such as preparing travel arrangements and assisting with investigations by gathering information and drafting correspondence and reports for enforcements, accidents, incidents and complaint investigations, I maintain and coordinate the calendars, and schedules for my unit, and maintaining l confidential files, the Facility Emergency Security Plan and the telephone availability list to insure daily office coveraged. I enter payroll data, assist with the labor distribution reports, and insure accuracy on all operation's correspondence before they leave the office. Additionally I provide daily customer service and have been awarded customer service awards and recognitions along with 3 administrative employee of the year awards. Utilizing my programming, web designing and software education, I have created and maintained several useful SharePoint Databases and forms. In order to maintain the reliability of the SharePoint I perform weekly backups, manage users and continuously add new features and information as needed while providing training to all employees on the workings of SharePoint. I have received time off awards and other recognitions on three separation occasions for my accomplishments in significantly reducing the workload associated with former tedious reporting processes. I have also trained and assisted five other office Employees on the building of their SharePoint databases and on setting up user permissions. Education Computer Learning Center Business School Graduate Basic Accounting, Webpage Design, Microsoft Office, Typing, Networking, Hardware and Software Installations Honors Graduate : Business , 1998 Computer Learning Center Business Course - City , State , usa Honors Graduate: Networking Webpage design Basic Accounting Microsoft Office Graphic Design Database Management Personal Information My 16 years as an Administrative employee has also provided me with the essential knowledge of and clear understandings of office practices and procedures related to my position. Whether I am entering time and attendance information, sending out a letter of investigation, or tending to a stakeholders requests I have been successful in utilized this knowledge to correctly complete the tasks at hand. I have had the opportunity to serve as a lead coordinator on several committees such as the Combined Federal Campaign where I have successfully organized and promoted the campaign for over 14 years planning, organizing preparing and serving food weekly to 40 to 60 employees in which the proceeds went to charities under the combined federal campaign. Other committees include the Occupational Safety and Health Administration (OSHA) Additional Information Other Completed Courses: Work Place SAFETY ORIENTATION Compliance Philosophy Briefing FY15 Information Security & Privacy Awareness Training Course OSH Responsibilities I am a volunteer at a day care center and have completed courses in safe serving when preparing and serving food. Certificates Achieved. Records Management 101 Annual Ethics Training Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Introduction to Safety 2014 Security and Privacy Awareness Training Workplace Security Awareness Being an Effective Team Member Office Safety Administrative Professionals: Putting Your Best Foot Forward Administrative Professionals: Interacting with Others Safety and Health in the Workplace Skills Customer Service Administrative Skills Highly Motivated ",AVIATION 228," SOUS CHEF Summary Current General Manager of Jersey Mike's in Boca Park. I strive to make every business I'm employed by succeed beyond expectations. Since becoming GM, over the past 15 months, I have increased sales by over 30%. Bartender with more than 4 years experience in a nightclub bar setting. Driven to provide guests with exceptional service and genuine hospitality. I'm also a talented Sous chef 7 of the 11 years of cooking. Started at the beginning of college, at the bottom as a dishwasher. Quickly moved up ranks until I was managing my own lunches, my own staff members under me, and enjoyed since. Successful at consistently delivering the highest quality food and service. I go the extra mile for any employer I work for. Highlights - ServSafe certified - TAM Card - Food Handler's Card - Knife skills A+ - Operations Management -Business development - P & L management -Complex problem solver - Staff development / training Accomplishments Business Development: Successfully grew current business by increasing sales of Jersey Mike's over 30% since becoming the General Manager 14 months ago. 3rd place - 2013 NC Fire on the Rock - Team Canyons Cross-state competition of chefs/sous' from different restaurants on a cook off containing secret North Carolina local ingredients. We had 8 hours to complete a 4 course meal enough for 150 guests. This was a great personal experience. I have worked full-time since I was 14.5 years old. Throughout college, I worked 40 hours weekly in the kitchen not including the 20 hours average per week I would also bartend. I am an extremely hard worker and will get any job done. Working for world renown Executive Chefs really inspired me to become as focused and determined as I am. Experience Sous chef 06/2012 to 08/2013 Company Name City , State Carried out responsibilities of opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials as well as overseen operations to ensure productivity and success. Worked under Julius Kalman who was recently the Executive Chef of the Crown Plaza in San Antonio. He mainly worked nights and let me do my own ordering/recipes for lunch specials. His contact info is listed in references. I worked for this employer for a period of 4 years while in college also. I'm loyal to my employers and they all understand my hard work ethic; I've never been fired in my life and I take pride in that. Worked a 2 month notice both times of employment with this location. Reason for leaving was because I was moving to Las Vegas, NV. Sous chef, Bartender 01/2010 to 03/2012 Company Name City , State Worked 40 hours weekly in the kitchen as well as 20 hours weekly behind the bar. Ensured daily activites were being upheld, had responsiblity over staff, food specials, etc. I worked the bar on busy nights and occasional day shifts on weekends. This was the most popular college bar in town with Thursday-Sunday being very busy. Noisy, busy, high-paced environment in which I excel in. I absolutely loved it! Reason for leaving was I was moving to Melbourne, Australia!. Kitchen, Bartender 05/2006 to 12/2009 Company Name City , State Best Sports Bar in town with everything from wing night, trivia night, dart league competition, college night, and private parties. Best experience of my college as networking goes, becoming more social as I started bartending here. I enjoyed every second of it. Also work 40 hours kitchen weekly and 20-30 behind the bar weekly! Never had any problems staff wise or work-related. Reason for leaving was to work at Char in fine dining and tune-in my cooking skills. Sous Chef 12/2003 to 05/2006 Company Name City , State -Started as a dishwasher; quickly moved up ranks until eventually running my own shifts as Sous chef. This job included making daily specials, managing staff members under me, schedule making, inventory control, vendor ordering and time management. -The Kitchen Manager, Vernon, was leaving to become the General Manager of operations at Geno's Sports Lounge and offered me a job to assist him. Education Bachelor of Science : Business Administration 2008 Appalachian State University City , State , USA Bachelor of Science Business Administration : I have 20 semester hours left upon completion of my BSBA w minor in Criminal Justice. My goal was to transfer out of state to a more accredited University with the least expense. Looking to finish at UNLV when time permits. High School Diploma : General 2003 Hibriten High School City , State , USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management ",CHEF 229," SALES ASSOCIATE Summary Customer-focused management professional, with successful track record of leading and managing teams . Quality-oriented and proactive in resolving issues with exceptional organizational and communication skills. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Skills billing, billing system, budgets, budget, business management, cold-calling, client, customer service, data analysis, database, facilities maintenance, financial reports, hiring, information systems, instruction, inventory management, inventory, leadership, lesson plan, logistics, loss prevention, managing, mentoring, merchandising, office, management information systems, networking, operations management, personnel, policies, POS, pricing strategies, progress, project management, quality assurance, receiving, recruiting, retail, risk management, safety, selling, sales, staffing, store merchandising, strategic, supervision, teacher, training programs, vendor relations. Education and Training Ph.D. : Management Information Systems Walden Universtiy City , State MBA : Business Administration 2001 Webster University City , State Bachelor of Science : Public Relations 1996 University of Florida City , State Experience Sales Associate 02/2016 to 07/2017 Company Name City , State Build personal connections with customers styling and style advice. Create excitement for the brand and the products via fundamental knowledge of the Lucky Brand. Apply key selling behavior to connect personal, store and company wide sales goals. Inform customers about specifics of each product. Substitute Teacher 01/2016 to Current Company Name City , State Responsible for providing instruction and managing the classroom environment. Encourage, monitor and promote student progress. Follow the lesson plan and outlines by the absent teacher. Maintain the established routines and procedures for the school and assigned classroom. Work cooperatively with all student personnel. Maintain student confidentiality. Provide a written report on the day's activities at the conclusion of each day for the absent teacher. Merchandiser 02/2015 to 02/2016 Company Name City , State Weekly merchandising in a four-store territory in the Fort Lauderdale area. Aid stores in meeting their goals from new item cut ins; resets; surge projections; installations; in store insights; and retail optimization. Promoted specific products and services to drive sales. Maintained special displays. Updated products counts and other information for client database. Ensured that products were properly stocked and rotated. Established and maintained a friendly and professional relationship with store managers and department managers. Textile Designer/Web-based Store Owner 11/2011 to 09/2015 Company Name City , State Owner and operator of a web-based home goods store Hand drawn textile prints Digitally rendered textile prints with Adobe Illustrator Performed all management, marketing and social media aspects of the business. ​ ​ ​ Business Management Instructor 01/2008 to 01/2010 Company Name City , State Provided student-centered instruction for undergraduate business management courses. Work independently to continuously build relationships through networking and cold-calling local businesses to promote student job placement. Increased and maintained course attendance from 73 % to 87%. Redesigned course curriculum with an integration of web-based technologies. Logistics Manager 02/2006 to 02/2008 Company Name City , State Managed the logistics and facilities of four retail clothing stores. Worked with regional management on product placement and strategic operational issues. Utilized management information systems to analyze and forecast consumer trends, and identify sales opportunities. Responsible for productivity improvements for the shipment-intake process, product placement, and price management. Set, monitored, and provided follow-up on logistics productivity goals, and objectives in order to increase sales. Developed recruiting, and staffing goals, objectives, and milestones. Directed all tasks and activities associated with risk management, store safety, and facilities maintenance. Responsible for training new logistics managers on proprietary information systems, Point of Sale back office system, store merchandising, and logistics. District Manager 03/2004 to 02/2006 Company Name City , State Managed a district of 24 stores in North Carolina and South Carolina. Created district budget and sales goals based on key performance indicators, data analysis, and seasonal trends. Created queries to produce vendor reports to drive district sales goals. Negotiated with vendors on special promotions and pricing strategies to maximize store gross profits. Provided active, directional leadership of store managers, supervisors, and project management teams. Scheduled, planned, and forecast district inventories using inventory management systems. Position Highlights: Served as the liaison for the company-wide cooler roll program, and web-based POS system. Performance Manager 09/2003 to 03/2004 Company Name City , State Supported the Area Operations Manager with supervision of 20-26 stores in the district. Ensured that store operations standards were consistently met in areas such as Door-to-Shelf, store recovery, inventory preparation, data integrity and customer service. Took appropriate action in instruction, training, and planning to resolve any problematic areas. Established baseline measures and provided feedback on store-level progress. Evaluated and measured personnel development and monitored the efficiency and effective- ness of training programs through follow-up measures. Evaluated the performance of store managers and store staff in order to enhance process effectiveness and efficiency. Provided technical and professional coordination and leadership in the execution of daily operational activities. Assisted operations manager in establishing short and long-term goals, objectives and policies in the district. Collaborated with the Area Operations Manager regarding appropriate budget levels for stores taking into account shrink, program compliance, inventory schedule, effective use of field specialists, and other factors. Assigned additional projects including hiring at job fairs, and grand opening preparation, training and mentoring store managers, inventory preparation and supervision, shrink control, and conducting store audits. Store Manager 03/2003 to 09/2004 Company Name City , State Managed a 12,000 square foot store with 10 employees. Responsibilities included recruiting, hiring and training of all employees. Supervised store product replenishment, weekly shipment receiving, product merchandising, department plan-o-gram setting and revisions, vendor relations, and loss prevention. Increased sales from $1.2 million to $1.7 million in 12 months. Reduced shrink from 5.2% to 4.6%, during my first year managing the store. Promoted to Performance Manager in 2004. Executive Assistant Manager 01/2001 to 01/2003 Company Name City , State Managed a multi-department store. Managed, trained and developed assistant managers in the management trainee program. Consumer Relations Specialist Company Name City , State Trained medical office staff on the Medicaid billing and information system. Developed and implemented community training programs for the Medicaid billing system and process. Senior Customer Care Specialist Company Name City , State Maintained retention center database and monitored calls for quality assurance. Developed wireless billing system training program for new associates. ",SALES 230," Summary I am a kitchen manager with six years in BOH operations. Demonstrated team leadership with excellent staff management skills.I am also a Motivated chef with 5+ years experience in fast-paced restaurant kitchens. looking to work for a company were I can put my talent and skill to good use I am a hands on manager and very well respected amongst my employees or staff members nothing has very been giving to me and i work very hard to earn every title, or promotion i,ve ever held . I give 110% always focus on my goal to give my every best to all i do. and not afraid to start from the bottom as a line cook or sous chef and work my way up to the top . with a good respectable company Hard working food service professional KITCHEN MANAGER / CATERING AND EVENTS CHEF Highlights ServSafe certified High volume production capability Focused and disciplined Well-tuned palette Focus on portion and cost control Inventory management familiarity Bilingual (English/spanish Chef at sun tower hotel on Fort Lauderdale Beach Cash handling Reliable and punctual Reliable team worker Neat, clean and professional appearance Comfortable standing for long time periods Delivers exceptional customer service Commercial deep fryer and slicer operation Proven leader American cuisine expert Willing to work under pressure Excellent multi-tasker Culinary knowledge Fluent in spanish Restaurant management Ethnic foods preparation Food cost control specialist Successful kitchen staff supervisor Interviewing and training ability Non-smoker Plate presentation skills Proficiency in inventory and ordering Reliable, punctual and committed to customer service Experience Company Name City , State kitchen Manager / Catering and events chef 07/2011 to 01/2014 Apportioned and served food to facility residents, employees, or patrons. Checked the quantity and quality of received products Cleaned and prepared various foods for cooking or serving Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Trained staff of twenty three employees for correct facility procedures, safety codes, proper recipes and plating techniques. Examined trays to ensure that they contained required items Inspected dining and serving areas to ensure cleanliness and proper setup Managed preparation and presentation of the desserts for all catered events.Oversaw 8cooks and 17 staff members as part of overall back of the house operations. oversaw the meal on wheels operation for saint luice county Company Name City , State Kitchen manager / Executive chef 01/2008 to 06/2011 Checked in deliveries and signed off on products received. Performed tableside food preparation including carving meats, boning fish and fowl and preparing flaming dishes. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Effectively used items in stock to decrease waste and profit loss. Seasoned and cooked food according to recipes or personal judgment and experience Ensured first-in-first-out system with all ingredients labeled and stored properly Oversaw kitchen employee operations to ensure production levels and service standards were maintained Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Company Name City , State Executive chef 02/2005 to 02/2008 Delivered an exceptional dining experience with friendly, fast service. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly checked on guests' satisfaction. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Answered questions about menu selections and made recommendations when requested. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Served meals and snacks to employing families and their guests Served residents and guests during meal times with speed and efficiency Responded to resident or guest complaints regarding food or service Provided guests with menus Prepared special diet foods, salads, desserts, and other nourishments Company Name City , State Lead line cook 02/2001 to 01/2005 Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Accurately measured ingredients required for specific food items. Carefully maintained sanitation, health and safety standards in all work areas. Prepared the buffet and salad bar for dinner service. Checked in deliveries and signed off on products received. Delivered an exceptional dining experience with friendly, fast service. Accomplishments Recognized by peers and management for going above and beyond normal job functions. Successfully managed a kitchen staff of 40+ employees during high volume dinner services for more than 500 diners each night .Communicated with kitchen staff, dietitians and doctors to assure compliance with complex and frequently changing dietary needs of clients Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Cleaned and sterilized equipment and facilities. Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock. Executed daily production lists and goals. Helped with preparation, set-up, and service for catering events. Planned menus according to employers' needs and diet restrictions. Prepared food items.. Education GED : Culinary arts 1996 Lyndon B Johnson , City , State , USA graduated with my GED and my culinary certificate as a station cook Associate of Applied Science : Culinary arts 1999 Lincoln college , City , State , USA Graduated in top 5 of class Courses in Hospitality and Restaurant Management Basic Vocational Certificate: Prep Cook Nutrition courses Classes in Restaurant and Facility Operations Coursework in Food and Beverage Operations serve safe management Certifications Serve safe AA in applied science Station cook certificate Four dietary certificate Languages Bilingual Spanish/English/ 1/3 creole Skills Grill cook specialist Fry cook specialist Saucier Soups /salads specialist Inventory specialist Menu and catering planner Waste management specialist Sautee and broiler specialist Event planner Expert in preparing daily specials Scheduling Profit and lost specialist Team player Excellent customer service Training of employee ",CHEF 231," CONSULTANT Summary Accomplished and highly skilled Controller with a proven ability to impact corporate performance through skillful orchestration of fiscal management and team leadership. Keen ability to influence processes integral to company growth driving operational excellence and achievement of objectives. Expertise in financial statement preparation and analysis, operational management, forecasting, and cost control. Provide strategic value by leveraging current financial administration trends and regulatory guidelines to shape solutions and approaches. Fiscal Administration Team Leadership Financial Statements Project Management Strategic Planning Development and Training Fiscal Report Generation Regulatory Compliance Cost Analysis Forecasting Highlights Navision* MAS 200 * Platinum * Oracle * Team * MS Office Suite * Peachtree Accounting * Turbo Tax * ATB General Ledger * QuickBooks Pro * FASB Depreciation for Windows .NetSuite Experience Consultant July 2014 to Current Company Name － City , State Manage monthly general ledger close and prepare financial statements for subsidiary company. Assist in quarterly financial statements with the control company reviewed by CFO. Brought up to date all quarterly sales tax reports to various states. Entrusted to do due diligence on a potential acquisition. Worked on various project assigned to. Controller August 2001 to May 2014 Company Name － City , State Highly valued financial controller with full accountability to formulate monthly consolidated financial statements and weekly cash forecasts. Successfully manage a team of 10 direct reports enveloping accounting and credit and collections operations guiding industry best practices to align with corporate strategy. Develop and oversee operating budgets by performing in-depth analysis of revenue, cost allocations, and expenditures to ensure optimal cost control. Strategically balance company growth plans with effective risk management through improved economic management policies and internal controls. Ensure accuracies in reconciliations, payroll processing, and reporting, keeping abreast of evolving company and industry trends/policies to achieve optimal efficiency. Entrusted to lead complex projects for senior management team and annual audit engagement procedures. Routinely partner with banks and financial institutions to prepare monthly borrowing base report. Carlo De Pinto. Controller June 2000 to August 2001 Company Name － City , State Led accounting and operations team of 10 professionals while preparing financial statements, sales commission reports, payroll, cost reports, budgets, and financial forecasts. Collaborated with change management teams to understand impacts of new accounting policies, financial statement initiatives, and non-standard transactions. Mentored new accountants on operational accounting, expense analysis, company standards, and variance analysis to drive operational excellence. Managed preparation of 401K and insurance documentation, as well as monthly sales tax filing/reporting encompassing 26 states. Expedited software implementation project resulting in a seamless transition to new accounting program. Functioned as a notably respected consultant with proficient coordination of special management projects. Controller March 1999 to May 2000 Company Name － City , State Built a highly competent team of 6 accounting professionals and maintained full responsibility of monthly and quarterly financial statement preparation for multiple subsidiaries. Carried out intricate side-by-side comparisons of monthly budgeted figures vs. actual revenue and expenses, subsequently formulating variance justifications. Prepared comprehensive year-end budget analysis, monthly account analysis, and intercompany reconciliations. Senior Accountant May 1992 to March 1999 Company Name － City , State Gained valuable exposure to construction, real estate, insurance, legal, and granite/marble industries while preparing financial reports and managing staff accountant team in tax and audit operations. Presented and monitored percentage of completion contracts along with pension and profit sharing plans with detailed reporting tools. Education Bachelor of Arts : Economics Accounting Montclair State College － City , State Economics Accounting Skills accounting, accountant, balance, budget analysis, budgets, change management, consultant, contracts, controller, cost control, credit, documentation, due diligence, senior management, filing, financial, financial statements, General Ledger, insurance, legal, managing, MS Office Suite, Windows, Navision, Oracle, payroll, payroll processing, Peachtree Accounting, Platinum, policies, profit, QuickBooks Pro, real estate, reporting, risk management, sales, strategy, tax, Turbo Tax, year-end ",CONSULTANT 232," AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver with a clean driver's license. Self-motivated and customer-focused.Exceptional leader talented at leadership, communication, and management skills. Excellent team player with over 20 years of experience in the military and trucking industry.Talented Mechanist Tech with more than 8 years of experience developing and executing maintenance programs. Excellent troubleshooting skills. Areas of expertise include mechanics, technology, and management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good at following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 - Current Company Name － City , State Automobile Transporter Conducted daily DOT pre-trip inspections according to a set checklist. Hooked and unhooked trailers from the tractor. Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures Transported freight from origin to destination in a safe and timely manner. 09/2009 - 05/2014 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Conducted daily DOT pre-trip inspections according to a set checklist. Maintained records required for compliance with state and federal regulations. Interacted with customers and vendors in a friendly and timely manner. Transported freight from origin to destination in a safe and timely manner. Checked load accuracy and stability before each trip. Picked up customer loads in a timely and accurate manner. Maintained telephone and radio contact with supervisor to receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs and installing fuses and tire chains. Recorded expenses and maintained receipts. 02/2006 - 09/2009 Company Name － City , State Independent Contractor Facilitated successful internal and external audits through sound and thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger accounts. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Process accounts payable for 3 employees. Entered financial data into the company accounting database to be verified and reconciled. Tracked financial progress by creating quarterly and yearly balance sheets. Streamlined bookkeeping procedures to increase efficiency and productivity. Developed monthly, quarterly and annual profit and loss statements and balance sheets. Performed periodic budgeting/modeling to project monthly cash requirements. Drove car transporter, applying knowledge of commercial driving regulations in order to assure prompt delivery to dealerships. Verified the contents of inventory to match bill of lading forms. Maintain driver log. 10/2004 - 02/2006 Company Name － City , State Driver/Car Hauler Transport automobiles from manufacturing plant to the dealership. Worker directly with training, departments, co-signees, and management to achieve on prompt deliveries new and pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records such as vehicle logs, records of cargo and billing statements in accordance with regulations. Obeyed traffic laws and followed established traffic and transportation procedures. Trained New drivers. 08/2003 - 10/2004 Company Name － City , State Driver/Car Hauler Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections according to a set checklist. Loaded and unloaded trailers with mechanical freight handling equipment. Delivered personal Vehicles to homes and places of business within established time frames. Interacted with customers and vendors in a friendly and timely manner. 09/2000 - 05/2003 Company Name － City , State Driver Safely loaded and unloaded deliveries according to size of load and content description. Transported deliveries locally and over the road. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Inspected the truck for defects and safe operating condition before, during and after trips. Established and maintained excellent customer relationships. Answered customer questions regarding delivery promptly and accurately. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. 04/1992 - 09/2000 Company Name － City , State Aviation Machinist Mate Supervised the creation and validation of anti-terrorism plans on all ships. Developed and led training programs in preparation for combat. Operated and maintained communications equipment. Documented and processed classified materials. Recommended retransmission equipment employment based on capabilities of the equipment and the mission requirements. Guided and coordinated unit's force protection programs to meet fleet requirements. Planned and briefed personnel on missions. Established and commanded field communication operations. Routinely checked measuring equipment to resolve testing problems. Monitored production operations for compliance with specifications and promptly reported defects. Discarded and rejected products, materials and equipment that did not meet specifications. Worked within flight operations to maintain a culture of safety with efficient procedures. Prepared and filed flight plans both domestic and international, utilizing all available resources and aircraft capabilities for maximum efficiency. Ensured that all aircraft operational matters were within manufacturers, FAA and company limits including fuel loading, weight and balance and performance measures. Coordinated communication between air traffic control and maintenance personnel. Performed and supervised airfield management activities. Monitored gauges, warning devices and control panels to verify aircraft performance and to regulate engine speed. Calculated the aircraft weight and balance, performance and fuel requirements. Assisted with the Safety Risk Management (SRM) process. Announced and demonstrated safety and emergency procedures. Specialized Training 2000 Road Master Truck driving School － City , State , United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City , State Class ""A"" Commercial Driver License (CDL) Credentials TWIC card ",AUTOMOBILE 233," OPERATIONAL CHEF Professional Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel in [areas of expertise] Financial records and processing Contract negotiation/review/drafting Proficiency in [area] Quick learner Computer proficient Reports generation and analysis Contract auditing Training and development Change management Change management Personal Information Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 to January 2015 Company Name － City , State Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems. Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process. Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on ""End of Year,"" 2012, 2013, and 2014 spending obligations in the total amount of $27.2M. Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections. Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO). Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M. Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request. Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion. Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises. Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs. Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support. Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU. Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments. Supervised the execution of weekly supply, warehouse and embarkation training. Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours. Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals. Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained. Coordinated and supervised upgrades of 35 facilities with the new ""Marine Corps Recruiting"" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers. Coordinated and supervised Statewide"" pool function of over 500 participants and their families. Ensured that all logistical support and safety was effectively executed. Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10. Maintained service of 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics and telephone sections were found ""mission capable"" with noteworthy accomplishment. Drafted military and nonmilitary correspondence. Developed and led training programs in preparation for combat. Wrote office job descriptions and directives. Education Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association ",CHEF 234," SOFTWARE ENGINEER Qualifications C# 3.0, PL/SQL, JavaScript, HTML 4, CSS 2 Framework: .NET 3.5 Database: SQL Server 2008, Oracle 9i Operating systems: Windows 98/XP, Windows server 2000/2005, UNIX Tools/Services: TOAD, HP Service Manager, WinSCP, PuTTY, PM Smart, vi text editor, Visual SourceSafe and BusinessObjects XI 3.1 Universe Designer, Desktop Intelligence, Central Management Console Domain: Banking Work Experience Software Engineer July 2010 to March 2014 Company Name 3 years and 9 months of experience in the development, support and enhancement of web and windows applications and in the implementation of cost effective valueadds Designed and developed webbased tools in ASP .NET 3.5, using the programming and C# PL/SQL procedural languages namely and Enhanced EBusiness applications and managed technological issues by analyzing codes and providing customizable solutions using SQL and Business Objects XI 3.1 tools Awarded for outstanding performance and ontime delivery of projects and as a result helped the team achieve 100% customer satisfaction ( CSAT score 7/7 ) Theoretical knowledge on the basics of Windows Presentation Foundation/Extensible Application Markup Language of .NET Framework 3.5 and AngularJS Basic understanding of the strategies involved in moving applications to Cloud, in Microsoft's Windows Azure. Manager January 2013 to March 2014 Company Name － City 1. Statement of Work (SOW) Tracker : Webbased tool developed for use by LBG and partners of LBG (e.g HCL) a. The tool lets the user create, modify, generate Statement of Work (SOW), online. b. Project details like team size, team structure and work description are also captured separately for use by managers. c. Report generation functionality is enabled for privileged users accessing the tool. 2. Service Level Agreement (SLA) Tracker : Online tool for use by IT vendors and LBG for tracking Service Level Agreement (SLA) of all projects and generating customized reports. a. Data captured using this tool can be used by service providers and service users to measure performance of projects. b. Data are captured for all Service lines Development, Testing and Support c. Functionalities have been added to the system to integrate it to HP Service Developed the web based tools using C#, PL/SQL, HTML, AJAX Extensions and CSS in Microsoft Visual Studio IDE and SQL Server Source control maintenance done using source control package called Visual SourceSafe Hosted application in IIS 7.0 of a dedicated machine Technology/Languages used: ASP.NET 3.5, C#, PL/SQL, HTML, JavaScript, CSS Tools used: SQL Server 2008, Visual studio IDE, Visual SourceSafe. July 2010 to December 2012 Company Name － City Web application in the EBusiness platform used to diarize appointment details between LBG IT personnel and customers 2. Business Eye : Online EBusiness application used in collecting, consolidating and reporting LBG sales data. 3. TRACX : Online EBusiness application used by LBG employees for recording training and competency information undertaken by their colleagues Responsibilities Involved in technical support which included resolving application issues, using the helpdesk software Fixed minor backend code issues using SQL, in the form of Change Records Assisted in data analysis, extraction and archival in Oracle database according to customers' needs Monitored Application Servers hosted in Central Management Console of Business Objects Enterprise Produced reports upon adhoc requests and archived data on a scheduled basis using the Business Objects XI3.1 tools namely Desktop Intelligence and Universe Designer Created SQL Server Agent jobs to monitor application's stability on a daily basis Worked on correction of erroneous data feeds using basic UNIX Commands in PuTTY Value addition Altered the table structure of the database of TRACX to match the input data feed format Assisted in the decommission of Business Eye by creating and implementing methods to archive data from its database Technology/Languages used: ASP.NET 2.0, PL/SQL, HTML Tools used: TOAD, HP Service Manager, WinSCP, PuTTY, BusinessObjects XI3.1 Universe Designer, Desktop Intelligence, Central Management Console, PM Smart, vi text editor. Education and Training Degree Bachelor of Engineering College Easwari Engineering College Discipline ­ Electronics/Communication Year of Graduation ­ 2010 Training and Certifications Course Period Institution ITIL ­ ASM Basic Oct 2011 RTB Business Academy Windows and Web Application Jan 2010 NIIT Ltd Development using .Net Framework Skills .NET 3.5, .NET, ASP .NET 3.5, ASP.NET 2.0, ASP.NET 3.5, AJAX, ASM, Banking, Basic, Business Objects, c, CSS, CSS 2, customer satisfaction, data analysis, Database, delivery, EBusiness, editor, Electronics, HP, HTML 4, HTML, IDE, IIS 7.0, ITIL, JavaScript, C#, C# 3.0, Windows, windows applications, 2000, 3.1, Windows 98, Enterprise, Oct, Operating systems, Oracle 9, Oracle database, PL/SQL, personnel, programming, recording, reporting, sales, Servers, Service Level Agreement, SLA, Visual SourceSafe, Visual SourceSafe, SQL, SQL Server, technical support, TOAD, UNIX, vi, Microsoft Visual Studio, Visual studio, Windows server ",BANKING 235," SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding of IT infrastructure areas, particularly IT Network Design, Implementation & Optimization of Wired & Wireless Network. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security +, Network +, A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series & ASR 1K & 9K Series  Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus  5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks  WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing.  Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging  LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation  WAN: Leased lines 64k - 155Mb (PPP / HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, and Load Balancing.  Various Features & Services: IOS and Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP and FTP Management.  IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher & subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS.  Security / Firewalls: Cisco ASA Firewalls 55XX, IPSEC & SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup & Security Features  Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN & Site to Site VPN, DMVPN Wireless Site assessment using AirMagnet & Ekahua Adaptors.​ Installation, configuration and maintenance of Palo Alto Firewalls.  ​ Work Experience Sr. Network Engineer Sep 2014 to Jul 2017 Company Name － City , State Implementation of VLANs with InterVLAN communication  Implementation of HSRP, VRRP and GLBP redundant routing protocols Configuration of MPLS, BGP and EIGRP Installation and configuration of Layer 3 Switching infrastructure Installation and configuration of MPLS WAN routers Cisco Call Manager and Unity Connection versions 7.1 and 8.6 administration. Cisco Call Manager and Unity Connection operating system upgrades and installation  TACACS+ configuration and administration of all network devices using for authentication, authorization and accounting Manage incidents, Change Management and projects with System Center Service Manager Monitor Active Directory servers and all Cisco network devices with System Center Operations Manager Implementation and management of Cisco Prime Network Control System for wireless network Implementation and management of Cisco Mobility Service Engine for wireless network Sr. Network Engineer Nov 2011 to Aug 2014 Company Name － City , State Responsible for maintaining network with over 5000 users.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Experienced with troubleshooting issues with both Cisco and Brocade switches/routers.  Experienced with trouble shooting Spanning Tree issues that may occur during and after hours.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for both Cisco and Brocade.  Responsible for activating user, printer, VTC ports and troubleshooting link inactivity on a daily basis, as well as issues with 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key issues.  Used Knowledge base to find solutions for issues that arose with customers networks using Pro-series network program running on Windows Server 2000 and Windows Server 2003 R2.  Communicated with team members to successfully keep customer downtime to a minimum.  Experienced with troubleshooting of network issues in layers 1, 2, and 3.  Experienced with Vlan assignment, on both Cisco and Brocade devices. 802.1x and Mab configurations.  Responsible for setup and install of switches and routers. Includes Configuration and Hardening for Cisco. Network Engineer Feb 2003 to Aug 2009 Company Name － City , State Connected switches using trunk links and Ether Channel Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multilayer backbone with catalyst switches Implemented redundant Load balancing technique with Internet applications for switches and routers. Support Network Technicians as they require training & support for problem resolution including performing diagnostics, & configuring network devices Used Network Monitoring tool to manage, monitor and troubleshoot the network Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network Security implementation Received inbound calls of technical nature, independently resolved customer complaints, concerns and inquiries regarding their Internet connection Troubleshoot a wide range of technical support issues and connectivity problems such as authentication, connection speed, e-mail configuration, and loss of synchronization Experience in new employee mentoring, training and coaching  Education MBA , IT 2011 London School of Accountancy & Management － City , United Kingdom PGDMS , Management 2010 London School of Accountancy & Management － City , UK Associate of Science , Science 2001 Rizvi College of Arts, Science & Commerce － City , State , India Personal Information Authorized to work in the US for any employer Place of Birth: Hyderabad, India Date of Birth: 1st of November, 1982 Present Resident in Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out. ",BPO 236," HR ASSISTANT Highlights Interviewing expertise Employee Relations Manager Coaching and training Event management Employee Handbook development Staffing and recruiting professional Off-boarding Accomplishments Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times. Personable HR Generalist versed in recruiting top employees to automotive companies and innovative start-ups. Experience with public speaking on college campuses to attract new talent. Experience HR Assistant September 2015 to Current Company Name － City , State Advise managers on organizational policy matters andrecommend needed changes. Conduct new employee orientatio to foster positive attitudes toward organizational objectives. Identify staff vacancies and recruite,interview and select aplicants. Serve as a link between management and employees by handling questions, interpreting and administering contracts and help resolve work-related problems. Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview program process. Advise top management on apropriate employee corrective actions. Create and modify job discriptions within all departments. Work with senior-level management to create fair and consistent HR policies and procedures. Work with HR advisors and HR representatives on establishing consistent hiring practices. Create and manage more than 100 confidential personnel records. Facilitate monthly meetings to develpo strategies that will positively influence workplace relationships. Suport 77 employees at all levels, including executive leadership. Experience Specialist November 2011 to September 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer services representatives when needed. Generated sales inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Successfully interacted with customers and retail buyers to expedite orders. Compilied weekly monetary reports and records for store managers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Managed cash stock and inventory balances accurately. Clerk/Store Manager June 2002 to January 2012 Company Name － City , State Was promoted to store manager after 3 weeks as a clerk. Managed a team of 7 professionals. Reduced and controlled expenses by developing an inventory controll process that was later used in all local stores. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquires and resolved complaints. Designed and implimented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed weekly schedules according to payroll policies. Maintained daily records of all transactions. Wrote order suply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Student worker/Multiple departments May 2004 to May 2011 Company Name － City , State Inspired students to translate their academic interests into the real world by taking positive actions. Initiated throught-provoking classroom discussions to help students develop their critical thinking abilities. Emphasized the importance of academic honesty with students and instructed them on proper citation of research sources. Maintained athletics yearly budget with 100% accuracy. Conseled undergraduates in regard to educational and professional goals. Proctored yearly final exams at the end of each semester. Maintained strong ties with alumni to foster long-term suport with the school. HR Generalist January 2004 to May 2007 Company Name － City , State Conducted benefits administration for 30 benefit-eligible employees. Designed the emoployee performance evaluation process and merit program. Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Created and implimented the exit interview programprocess. Advise top management on apropriate employee corrective actions. Created and modified job discriptions within all departments. Worked with senior-level management to create fair and consistent HR policies and procedures. Developed 2 employee handbooks, including design and layout. Guided the startup and management of all HR operations, systems and programs for a new location within the company. Supported 30 employees at al levels, including executive leadership. Education BACHELOR OF ARTS : ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT , 2011 Lourdes College － City , State ORGANIZATIONAL LEADERSHIP MANAGEMENT AND HUMAN RESOURCE MANAGEMENT ASSOCIATE OF ARTS : 2006 Lourdes College － City , State Interests Swimming, bike riding, camping, crocheting, crafts, and a variety of family activities. Skills academic, A.I., attention to detail, back-up, benefits, benefits administration, budget, cash receipts, Coaching, contracts, critical thinking, customer satisfaction, customer services, excellent customer service, customer service, Employee Relations, Event management, hiring, HR, inventory, layout, leadership, meetings, Excel, organizational skills, organizational, payroll, personnel, policies, problem-solving, reconciling, recruiting, research, retail, sales, Staffing, store manager, employee handbooks ",HR 237," DIGITAL MERCHANDISING ANALYST Summary Bring six years of experience across Marketing, Merchandising, Finance and Retail to help build strong cross-functional working relationships in order to enhance the profit and reach of Digital Marketing and Social Media to consumers. Experience Digital Merchandising Analyst 09/2014 to Current Company Name City , State Report on sales trends and observations to influence merchandising decisions. Apply search term reporting and SEO ranking results to improve overall website experience through navigation, category levels and product detail pages (PDPs) Manage seasonal campaigns and ensure they are executed across email, social, affiliate, indirect retailers, and verabradley.com Executes all omni-channel promotions on verabradley.com. Manages the Digital Product Content Coordinator to oversee all onsite search, SEO execution, navigation, product attributes and search reporting Digital Merchandising Coordinator 08/2013 to 09/2014 Company Name City , State Managed data spreadsheets for product pricing, product and sku level data/attributes, and taxonomy. Coordinated product descriptions and photography requests for each season's launch. Supported affiliate channels, email marketing and creative team on product recommendations and photography Merchandised and analyzed web product performance and identified action items  Payroll Coordinator 05/2012 to 08/2013 Company Name City , State Managed time keeping system, worked directly with all managers on system or timecard issues Assisted and processed biweekly payrolls for various pay cycles Trained 200 people on time keeping system and implementation of new modules Implemented 5 different systems for conversion, upgrading, and improvement Led training of managers and employees on new systems requirements and capabilities. Education and Training MBA: Marketing and Management March 2017 Indiana Tech City , State GPA: 3.8 Bachelor of Science : Business Management & Accounting May 2010 Huntington University City , State GPA: 3.35 Skills Vendor Relations: Invodo (product videos), BloomReach (Merchandising Analytics), LoopCommerce (Gift Now), Olapic (UGC), Certona (Suggested Selling Tool), Amazon (Amazon A+ Pages). Website Platforms: OCP (Site Manager), ATG (Oracle), Endeca Professional Skills: Email Marketing, Merchandising, Retail Marketing, Product Analysis, Social Media Marketing, Management, Digital Marketing, Styling, Excel, Project Management, Campaign Management. ​ ",DIGITAL-MEDIA 238," NC AIR GUARD HEALTH SERVICES MANAGER Career Overview A Highly Skilled and Attentive individual seeking a position that provides opportunities for professional growth and development. Extremely motivated individual that will provide prompt, friendly, and professional service at all times. Leadership and Team Building Skill Highlights * Logical and Analytical Thinking Written and Oral Communication * Customer Service Oriented Problem Solving * Motivated Self Starter Critical and Creative Thinking * Over 4 years Medical technician Background Technology Background * Data Processing Functions QUALIFICATIONS Certified Computer Technician * Extremely Customer Service Oriented Highly Reliable Technician * Flexible work schedule Security Clearance * Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician Professional Experience March 2013 to Current NC Air Guard Health Services Manager Salary $38,264.88. Performs and directs patient management functions. Interprets communications, directives, and publications. Coordinates release of information functions. Prepares health record copies and abstracts. Coordinates release of information functions. Prepares, files, safe- guards, transfers, and retires health records. Maintains patient locator and suspense files. Prepares, codes, and transmits clinical record cover sheets. Transcribes daily information onto charts. Transcribes physicians' orders, and prepares requests for diagnostic tests, consultations, and referrals. Performs functions to admit, discharge, and transfer patients. Compiles information and prepares reports, graphs, and charts on bed occupancy, staffing, dental health, medical care from civilian sources, and professional activities. Prepares and interprets communications, directives, and publications. Prepares patient-related correspondence and special orders for patient assignment, reassignment, and aeromedical evacuation. Performs procedures for network referrals. Provides claims assistance and counseling to beneficiaries. Performs and manages resource management functions. Prepares financial statements and subsistence stock records. Compiles information, subsistence accounting, and prepares statistical reports. Performs market analysis and business-case analysis. Coordinates Third Party Collection (TPC) activities and prepares necessary reports. Assists in manpower surveys and developing manpower standards. Identifies manpower standard exceptions and deviations. Screens medical records to gather data for medical audits. Analyzes workload and cost data necessary to validate manpower requirements and develops adjustments and projections to support clinical or mission changes. February 2013 to August 2013 NC Air Guard Computer Technician 38,264.88. Performs client-level information technology support functions. Manages hardware and software. Performs configuration, management, and troubleshooting. Removes and replaces components and peripherals to restore system operation. Installs and configures software operating systems and applications. Provides service to end-users for operation, restoration, and configuration of information systems. Reports security incidents and executes corrective security procedures. Performs client-level voice network functions. Manages hardware and software. Performs configuration, management to include adds, moves, changes, and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with voice systems. Removes and replaces telephone instruments. Reports security incidents and executes corrective security procedures. Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, and Controlled Cryptographic Items (CCI). Performs configuration management and troubleshooting. Plans, schedules, and implements installation and maintenance functions associated with PWCS. Removes and replaces components and peripherals to restore system operation. Reports security incidents and executes corrective security procedures. Reports spectrum interference incidents. Company Name June 2009 to May 2012 HealthCare Supply Specialist 32,000. Operates and supervises the base medical equipment management office and non-medical material support. Validates and coordinates equipment requests. Monitors expense and investment equipment fund programs. Ensures in-use equipment asset inventories are accomplished and necessary corrective actions and documentation is taken. Provides and monitors non-medical supply and equipment support. Inspects reviews and evaluates medical materiel support. Conducts periodic internal inspections of medical materiel for compliance with policies, procedures and directives. Analyzes reports and records and takes necessary corrective action. Ensures effective support is provided for all customers. Visits supported activities. Performs medical materiel functions. Establishes and ensures timely and efficient management of excess materiel and equipment. Receives and inspects incoming supplies and equipment. Applies special handling procedures for controlled medical items, gases, precious metals, dangerous and hazardous materials and refrigerated or frozen materials. Provides and maintains medical kits and sets. Delivers supplies and equipment to supported activities. Education University of Mount Olive 2014 Bachelors of Science and Business : Health Care Management Skills accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting ",HEALTHCARE 239," TEACHER Profile I am a highly qualified K-12 Vocal Music Teacher holding a BS in Music Education from Kansas State University and Sterling College. (1999) I believe in building a solid foundation in the formative years and helping students find many different ways to experience music.I lead them to develop passion in music and performance that leads them to continue in Music in Middle, High School and beyond. Providing multiple delivery methods in teaching, assures each student will experience, learn and retain key music knowledge in they way that they learn best. Using Brain Research Strategies, coupled with Multiple Intelligences, HOTS, and Explicit Instruction, I have found a way to teach students Music through all Core areas. Music is a Universal Language. Regardless of gender or race, music looks the same on paper but is experienced in numerous ways through Culture. I am passionate about teaching! Areas of Expertise Trained in Explicit Instruction Trained in HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 to Current Teacher Company Name － City , State Taught K-12 Vocal Music and 9-12 Band Assistant. Responsible for two schools, one Elementary and one Middle and High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet and K-5 at Jackson Elem. At Coleman MS had a Choir of 85 7/8 students and a rotation of 6th Grade Students. Taught General Music and also Choir and performed 3 concerts a year and assisted with Musicals. Horace Mann, rebuilt a new Vocal Music Program from K-8th Grade. Improved Choral Quality and built concert attendance from 40% to 98% in 1.5 Years. Started a select performing group of 3-5Th Graders called Singing Ambassadors. Served as Latchkey Co Director for 3 years and Latchkey Assistant Director for 1 year. Worked in a Dual Language environment for the past 11 years and implemented Dual Language Strategies in my content area. 08/2001 to 07/2002 Teacher Company Name － City , State Taught K-12 Vocal Music and restructured HS Music Curriculum Responsible for Elementary at Windom and MS/HS at Little River Was HS Band Assistant 08/2000 to 05/2001 Teacher Company Name － City , State Taught six sections of each grade level of Kinder through 2nd Grade Students. Gave three programs a year and helped tutor individual students. Accompanied for a select group of 3-5 Grades. 08/1999 to 05/2000 Teacher Company Name － City , State Vocal Music 5-8 Band and 5/6 PE. Taught Vocal Music to Kinder through 8 Grade. Took MS students to contest, and District Choir. Taught Beginning and Advance Band to MS students and took to contest and District Band. Taught 5-6 PE. 05/1995 to 10/1996 Vice President of Human Resources Company Name － City , State Hired all levels of new hires for the CU. Also served as part of the management team. Assisted in new accounts when needed. Provided all hospitality for visitors and Board meetings as well as special events. Worked closely with all people to maintain positive work environment and keep morale high. Assisted with complaints and provided customer service when needed. 01/1994 to 01/1995 Scale Interface Installation Specialist and Customer service Specialist Company Name － City , State Traveled a 3 state area to put COOP scales on computer interface, then train staff how to use our product. Troubleshoot over phone or travel to address issues and follow up. 08/1991 to 11/1993 Quality Control Compliance and Asst Corporate Trainer Company Name － City , State I answered all Presidential Complaints, forwarded complaints to President, was part of the Presidents Council and traveled to Cherry Hill, NJ twice monthly to meet with corporate to make sure we were compliant with other GE Customer Service based companies. Assisted in Corporate Training of Customer Service Representatives. Managed 14 phone reps. Used phone monitors to monitor service provided by my team of 14 phone representatives. Provided feedback and used motivational strategies to improve customer service. Education 1999 BS : Music Education Sterling College － City , State Music Education Music Education After taking a 10 year break from Education and working in Management with GE Capital, I finished and obtained my Music Education Degree. 1989 Select One : Music Education Kansas State University － City , State Accumulated 176 college credits toward Music Education Affiliations Member of KMEA/NEA Member of UTW Member and Executive Council of the KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control and Customer Service Management. Motivational Strategist ",TEACHER 240," SAFETY INTERN Areas of Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 to 08/2015 Safety Intern Company Name - City , State Walkthroughs of plant to make sure proper personal protective equipment is being worn by all employees, transition from Material Safety Data Sheet to Safety Data Sheet, implement GHS labels for the chemicals, being in charge of safety to new hire orientation, safety audits, cost benefit analysis of new warning lights in one of our buildings. 01/2014 to 07/2015 Security Guard Company Name - City , State Directing traffic entering and exiting the complex, providing direction to patrons,. answering questions and providing assistance as needed. 05/2014 to 08/2014 Customer Service Associate Company Name - City , State Providing quality service to our customers, cashiering, replenishing the merchandise, and straitening up the aisles at closing. Education December 2015 Bachelor of Science : Occupational Safety and Environmental Health Applied Engineering Emergency Management Millersville University of Pennsylvania - City , State Occupational Safety and Environmental Health Applied Engineering Emergency Management Affiliations American Society of Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety ",AGRICULTURE 241," RESEARCH MOLECULAR/RESEARCH MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE) Professional Summary Fully credentialed LPN with experience providing compassionate care in a hospital environment. Experienced LPN licensed in AZ with strong clinical and people skills. Core Qualifications Wound care expertise Clinical training Wound cleaning/care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support (ACLS) certification CPR/BLS certified Drug administration trained Talent in obtaining/charting vital signs Problem resolution ability Enthusiastic caregiver Patient/family focused Practiced in sterilization techniques AED certification Abides by infection control standards Accomplished in colostomy care Patient positioning understanding Experience July 2012 to July 2015 Company Name City , State Research molecular/Research Microbiologist/Research Ecologist (Research Associate) Inspected, tested and measured materials, products and installations to spec. Analyzed and interpreted blueprints, data and manuals to determine precise specifications. Recommended corrective actions to minimize rate of product defects. Weighed raw data, reviewed parts history and organized results prior to quality analysis. Analyzed manufacturing data against functional design and expected quality results. Handled, measured and mixed chemicals following prescribed methods and testing requirements. Implemented testing of highly available COTS applications in both Windows and Linux environments. Led cross-functional team evaluations of production metrics and test results. Documented, filed and maintained proper inspection records and quality assurance documents. Conducted material inspections of incoming aircraft. Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs Identified and analyzed public health data to develop relevant programs and policies. Drafted and revised reports, articles and background papers. Wrote CDC reports on effective prevention and intervention initiatives adopted by the agency. Conducted experiments to achieve research goals Created technical and research documents such as environmental impact reports. Analyzed the environmental conditions affecting plants and animals. Demonstrated individual and team laboratory tests. Developed effective working relations with groups, individuals, agencies and the public. Created data using wet lab molecular techniques. Designed and directed experiments using multiple wet lab molecular techniques. Directed several molecular cloning projects. July 2012 to April 2013 Company Name City , State Caregiver Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Maintained a clean, orderly and well-stocked environment. July 2009 to March 2012 Company Name City , State Department Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Contributed to merchandising ideas at team sale meetings. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that allmerchandising standards were maintained on a daily basis. April 2003 to June 2009 Company Name City , State Service Director Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Maintained a 95% customer service satisfaction rating. Organized work records and filed reports. Reviewed the work of 20 auto mechanics. Guided mechanics with decisions concerning repair and replacement of parts. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Effectively managed departmental expenses to stay within allocated budget. Resolved customer questions, issues and complaints. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as mentor to junior team members. Initiated program that standardized employee training and led to increase in customer satisfaction by 12%. Effectively controlled the release of proprietary and confidential information for general client lists. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Prepared correspondence, accounting and financial documents for analysis. Education 2015 Brown-Mackie College City , State , USA LPN Certificate 3.5 GPA Coursework in Nursing 2001 Phoenix College City , State , USA EMT-B Certificate 3.7 GPA Coursework in EMT-B Professional Affiliations Board Member Camp Verde Chamber of Commerce Personal Information My long-term goals involve growing with a company where I can continue to learn, take on additional responsibilities, and contribute as much of value as I can. Certifications Licensed LPN EMT-B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Computer Hand and power tools Community Service Habitat For Humanity Toys for TOTS Toy Collection ",AGRICULTURE 242," PROCESS ENGINEERING TECHNICIAN III Accomplishments Pharmacy Exemptee Certificate (Skill Path. Mountain View, CA); Yellow Belt Process Excellence (ALZA Corp. Redwood City, CA); Fundamentals of Pharmaceutical cGMPs (ALZA Corp. Mountain View, CA); HAZMAT Industrial Technician Certificate (ALZA Corp. Palo Alto, CA); First Site Supervisor (Skill Path. Sunnyvale, CA); Supervising for Safety (ALZA Corp. Mountain View, CA); Training the Trainer (ALZA Corp. Mountain View, CA); How to Be a Better Communicator (Skill Path. Sunnyvale, CA); ISO 9001 (ALZA Corp. Redwood City, CA); ISO 14001 (ALZA Corp. Menlo Park, CA); Excelling at Managing and Supervising (Skill Path. San Jose, CA); ERT Membership (ALZA Corp. Palo Alto, CA);. Professional Experience January 2007 to Current Company Name Responsible for an engineering/supervisory position to accomodate technical support in a. poltry production industry site. management including staffing, ordering equipment cost. analysis, budget estimation, stablishment of computer based archive and lean production. program. Process Engineering Technician III January 2005 to January 2006 Company Name - City , State Engineering technician in the process-engineering arm of the Oral Products R&D group at ALZA Corporation; Hands-on experience in key pharmaceutical unit operations including milling, blending, fluid bed granulation, aqueous and solvent-based coating, laser drilling, and drying; Participated in product development activities including scale-up experiments and manufacturing of clinical and registration stability supplies; Participated in early formulation development studies as well as late stage large scale pre-validation lots, Participated in manufacturing clinical batches with strict cGMP compliance; Performed all related tasks including ordering materials, setting-up equipment, preparing and completing documentation; and training operators; Performed in- process and other characterization testing with limited data analysis and presentation; Authored multiple technical protocols and reports; Completed experimental and clinical batches in the commercial manufacturing facility at Vacaville as a part of the satellite R&D group; Assignments involved direct communication and cooperation with quality assurance, formulation, analytical and pilot plant manufacturing groups. Process Engineer and Manufacturing Staff January 2001 to January 2005 Company Name - City , State Assisted in process development and commercial manufacturing of transdermal products;. Utilized existing and modified equipment in Mixing, Coating /laminating and pouching;. Revised manufacturing related documentation such as Standard Operational Procedures (SOPs). and work instructions (WI). Production lead / Process Operator June 1999 to October 1999 Supervised manufacturing group and operated various equipment for producing transdermal contraceptive products in compliance with cGMP regulations, Participated in process development and process excellence projects, Operated multi-coater/dryer lamination machines with various line speed, temperature and air flows; Tasks assigned included general trouble shooting, training associates on equipment operation and proper documentation with strict adherence to cGMP compliance, Managed shift production planning and time management; Participated in process improvement and waste reduction projects resulting in increasing production up to 5% for each production lot; Participated in deviation root cause analysis and technical support, Participated in Process Qualification PQ) and Process Validation (PV) following the related protocols; Participated in Green Belt projects including waste reduction, reduction of production lot turn-around time, and over time reduction; Oil and Natural Gas Research Institute Worked on drilling and production platforms, assignments included analyzing sedimentary layers by shallow coring and determination of geological and chemical structure of the layers, providing technical reports on laboratory results. Worked on an exploratory drilling site located in mountainous region of northern Anatolia. Analyzing wastewater and handling hazardous material, providing graphs and related charts. Skills biology, budget, charts, Oral, cost analysis, data analysis, documentation, equipment operation, experiments, graphs, laser, materials, Natural Gas, Oil, PQ, process development, process development, process-engineering, process improvement, product development, producing, protocols, quality assurance, Research, staffing, supervisory, technical support, technician, time management, trouble shooting, Validation, waste reduction Education and Training Bachelor of Science : Petrochemical and Natural Gas Engineering , 1999 Istanbul Technical University Turkey Petrochemical and Natural Gas Engineering Off Shore Drilling and Production (Submersible Mobil platforms) Various courses in biology and medical science (towards a degree in medicine) 1994 Bosforous University - City , Turkey ",ENGINEERING 243," FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven to succeed. Strategic planning and client relationship management expert. Looking to advance my career here at Planet Fitness and take my member oriented approach to a reach a much larger scale of members. Core Qualifications Very broad background in Fitness Industry. Graduated in the top 10% in my graduating class. 15+ years motivating people as a coach getting people to perform at a high level. Diverse background with coaching/fitness/sales. Expert communicator to help drive success and motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years of doing public speaking engagements in the sport of softball to prospective coaches. Experience Fitness Trainer August 2014 to Current Company Name － City , State Taught and implemented all classes in the PE@PF schedule. Made great relationships with members and gave them +1%. Designed specific workouts for each member and made myself available to make the members feel special about what they are doing. Added to the biggest loser class to make it more effective and enjoyable to our members. Taught over 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 to Current Company Name － City , State Plan, organize, and conduct practice sessions. Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance. Identify and recruit potential student athletes by attending games, sending recruitment letters, and meeting and conducting tours with potential recruits on campus. Ability to use FrontRush application daily to monitor our recruiting database and maintain relationships with potential student-athletes. Coached 2013 NAC Rookie of the Year and on staff that won 2013 Coach of the Year Honors. Assistant Softball Coach/Strength and Conditioning Coach September 2012 to August 2013 Company Name － City , State Aided in finding colleges for all fourteen members of team ranging from Division I to Division III. Built strong networking relationships with college coaches at each level and was able to travel across the country during this time to hone my skills. Serve as tournament host including scheduling of games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 to December 2012 Company Name － City , State Sold or arranged for delivery, insurance, financing, or service contracts for merchandise. Placed special orders or call other stores to find desired items. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Increased sales in golf department 30% in year one and 20% in year two. Practiced customer service in high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 to August 2010 Company Name － City , State Scheduled all athletic facility requests for athletic department as well as outside interests. Scheduled usage of, and maintained athletic department vehicles for use by athletic department as well as other school departments. Processed athletic department purchase orders / managed orders received within athletic department. Participated in faculty and college committee activities. Represented institution at community and campus events, in meetings with other institution personnel, and during accreditation processes. Managed all equipment for all six varsity sports and all of our intramural programs. Acted as site manager for soccer, basketball, and softball events on campus. Also managed field maintenance of all athletic facilities on campus which included soccer and softball field along with our college gymnasium. Scheduled student-workers for to ensure fitness center was up to date. Also made recommendations for new equipment and made sure that the equipment was maintained and up to date. Assistant Softball Coach January 2004 to August 2011 Company Name － City , State Member of 2005 NFCA/Speedline National Coaching Staff of the Year. Won 2005 and 2006 conference championships. Had a winning season in all but one season including a program best 31 wins in 2010. Qualified for post season play each season and was region runner-up in 2005. Coached seven NFCA/NJCAA All-Americans and nine Academic All-Americans. Education B.A : Sport and Recreation Management , May 2014 New England College － City , State GPA: Graduated Magna Cum Laude. Sport and Recreation Management Graduated Magna Cum Laude . A.A : Liberal Arts , May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City , State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling ",FITNESS 244," DIGITAL STRATEGY CONSULTANT Summary To further my career in the insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical and Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As a campus student leader I was involved in many extracurricular activities on campus while also excelling scholastically. Some of these extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities & Events Board, and Omega Psi Phi. Charter Property & Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 - Foundations of Risk Management & Insurance CPCU 520 - Insurance Operations, Regulation, and Statutory Accounting Achievements & Volunteering Honors Delaware State University - Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services - Northeast Region's #1 collector ACE Group Insurance - $580,448 in bound premium with $187,191 of that being ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School - Marketing / Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 to Current Company Name Help to define & implement a metric, ROI-driven organic growth marketing strategy through use of real-time business intelligence and content marketing strategies Direct targeted marketing efforts that introduced new products and promoted product visibility Execute e-mail marketing programs Research emerging trends in digital media, marketing, advertising, and social media Website design, development & optimization. Director of Marketing January 2013 to January 2015 Company Name Was responsible for the overall management of internal and external marketing efforts through various mediums as required for all of InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback and enforcing deadlines. Traveled nationally to meet with potential employees & interns and deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs and overall marketing plan. Foreign Casualty Production Underwriter January 2011 to January 2013 Company Name Served in a dual functional role while participating in ACE's Early Career Development / Trainee program by processing multinational service requests, and assisting experienced underwriters. Analyze hundreds of risks by underwriting comprehensive international new business and renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap and ransom, and accidental death & dismemberment. Conducted a offsite broker meetings each month to market ACE's insurance products while also making sales calls to brokers, participating in monthly production meetings, conducting market research and cross selling activities. Heavily contributed to our regional premium goal with $580,448 in bound premium. Education BS : Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design ",DIGITAL-MEDIA 245," CUSTOMER SERVICE ASSOCIATE/CASHIER Summary Highly motivated professional seeking a Receptionist position. Possesses excellent communication skills, a strong intuitive analytical thinking. Goal-oriented, Customer-focused with a team player attitude and drive to succeed. Highlights Flexibility | Adaptability | Organizing and planning skills Attention to detail | Stress tolerant Ability to handle several situations at once with confidence. Knowledge of MS office and the operation of standard office equipment. High school diploma. Answered, screened and directed inbound phone calls Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing Took verbal and written messages and transmitted them to exact person/destination Accepted letters and packages delivered to the front desk and distributed to appropriate staff Interacted well with the public Handled delicate situations, such as – customer requests, special needs and complaints Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures Maintained a neat, tidy and pleasant appearance of the reception area Accomplishments Provided the highest quality natural health care services to all of the patients in a caring and supportive environment Good with patients of all ages Ability to follow directions closely Great compassion towards patients Comfortable in interacting with all types of patients Skilled in explaining to patients how to adapt to a healthier lifestyle as instructed by the physician Experienced in assisting physician for treating patients Adept in scheduling patient appointments and preparing treatment rooms Skilled in filing out medical history forms Ability to work well alone as well as a Team player in a Fast paced office setting Experience Customer Service Associate/Cashier October 2008 to April 2009 Company Name － City , State Greeted and assisted customers in a friendly courteous manner Processed customers' transactions accurately and efficiently along with bagging customer purchases Maintained the proper funds in register and called for change or cash pick-ups as needed Followed Company policies and procedures in handling void transactions, even exchanges, over and short situations, etc. Opened and closed the register and counted out register drawer Recorded appropriate information on the balance sheet to prevent cash loss Utilized and adhered to the merchandise presentation standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store Followed Company policies and procedures for all POS processes Maintained a neat, clean and organized customer service and register area Maintained consistent communication and follow through Recovered and replenished POS end caps in accordance with merchandizing directives and standards Ensured prompt removal of merchandise returns and holds Made sure that all merchandise was folded, hung, tagged and priced appropriately before returning to the sales floor Processed damages and the appropriate paperwork correctly Tagged vendor return items. Called for department to pick up returns Solicited Kohl's Charge applications and e-mail addresses from customers in accordance with Company standards Responded appropriately to POS backup calls and Service Desk calls Assisted with POS and Customer Service as needed Properly held merchandise for customers when needed, including returning merchandise not picked up to the sales floor Processed rain checks within Company standards Accomplishments Very rewarding Helping customers and loved working in Retail Skills Used Analytical thinking, planning Strong verbal and personal communication skills Accuracy and Attention to details Organization and prioritization skills Problem analysis, use of judgment and ability to solve problems efficiently Self motivated, initiative, high level of energy Verbal communication skills Chiropractor Assistant October 2007 to September 2013 Company Name － City , State Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets Receptionist, Greet and register arriving patients, Confirm insurance status, Record medical histories and any other relevant medical information, Abided by HIPAA laws regarding sharing of personal medical information, Room patients, Assist Chiropractors with certain procedures, Responsible for administering some physical therapy techniques, Educate patients, Patient scheduling, Checking out departing patients, Call and confirm appointments, Managing patients files, Managerial tasks, Bookkeeping, billing, employee payroll, bank deposits, Maintain and kept track of office supplies, Checking in and out chiropractic equipment and supplies, Keep waiting rooms and examination rooms clean, Microsoft Office proficiency and Excel spreadsheets January 2005 to Current Company Name － City , State Commercial and Private party house cleaning. Maintain lists of vacant apartment's that require housekeeping attention before the arrival of their next occupants. Responsible for cleaning commercial buildings, offices, restrooms and common areas. Restocking all toiletries, vacuum room carpets, and sweep, scrub, wax and polish floors using brooms, mops and powered scrubbing and waxing machines. Preparing surfaces with primer, apply layers of paint and hang wallpaper. Tidy up after finishing a job Accomplishments. Education High School Diploma : General , 1987 Marshfield High School － City , State Personal Information I work well as a team-player, I am very out going and I am able to work well under stress. Skills Receptionist, 10-Key, Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,  Internet Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft Word, Multi-Task Management, Organizational Skills and Prioritization. ",ARTS 246," DIGITAL MARKETING DIRECTOR Summary With a background in Marketing and Event production, I extend my passion for exploiting new ways to enhance communication and networking actions to manage business processes more effectively, and engaging in active dialogues with global clients. International Marketing development and Event production is my preference for hiring. While working in a multi cultural environments, I believe diversity has a great impact on a company's growth and success. I am interested in joining a company where I can contribute in a variety of ways leveraging my background within innovation tech, entrepreneurship funding as well as my first-hand experiences working producing events for the benefit of networking. The degree was designed to give a broad knowledge of the functional areas of a company, and their interconnection, while also allowing for specialization in a particular area. Experienced a variety of ""core subjects and allowing me to specialize in administration as the selective specific academic area. The degree also developed my practical managerial skills, communication skills and business decision-making capability. Excelled in classes with practical experience, in the form of case projects, presentations, industrial visits, and interaction with experts from the industry. Volunteer work( events) Ambassador for a Danish networking event called DABGO. Its a Danish networking group focused on all the sharing the social aspects of life and the business functionalities. Local can connect and network once a month. The group attracted Silicon Valley residents with the average of 30 participants. This event takes place in 30 countries worldwide, on the exact same day, yet once a year I produced the overall event far all our 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding and Web design Experience Digital Marketing Director January 2014 to January 2015 Company Name event software) and Danish American Chamber of Commerce Northern CA (Non-profit Implementing new communications strategies web analytics for their Event software Reconstructed Web-site content, SEO & SEM* optimization with Social media integration between Facebook / Linkedin / Twitter using metrics and analytics. Developed and designed Media presentations such as PowerPoint, and pitching VCs Product development Production partner and promotional events in collaboration with our partner Salesforce( Dreamforce). Structured Sales Processes focused on Lead gen and Enterprise companies Increased web traffic Executed new social media and viral markets to extend the old markets and capture new and untapped markets. Marketing and Event planner for Danish American Chamber of Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 to January 2014 Company Name Provided a number of strategic and tactical assistance for Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support and networking events affiliated with Silicon Valley companies. In addition to strategic network planning. I provided the following functions: Collaborated and supported SCALEit.US projects for Danish startups seeking funding and expansion opportunities in Silicon Valley, finding clients and leads. Supported budgets, logistics and produced events for the international programs. Delivered clients and leads for consultants while expanding our communications networks through international VC events Developed logistic program planning for VC meetings for delegations visiting Silicon Valley. While budgeting with international currencies. Responsible representative for Danish virtual incubators( in Denmark) as well as in house incubators at the center. Maintaining office flow, daily support to the directors while representing our services. Human Resource functions; establishing processes for recruiting, office development and programs for staff growth Focused project marketing communications, social media promotions and Web based content, with reports updates and essential leads for new clients. Aliquam dapibus. Consulate Officer January 2013 to January 2014 Company Name Danish representative authority on the East coast for Danish passports, Visas and legal immigration issues on behalf of 400 Danish citizens Communicating with US authorities, background checks and PET investigation research. Government of Foreign Affairs of Denmark. Project development of Workers group for Dual citizenship in Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship for Danes abroad Assisted and supported the Danish founded SCALEit.US startup program with event planning in collaboration with the Swedish Innovation Center, Norway House , Silicon Vikings while handling the budget. Translator & Product Tester, Apple HQ. January 2010 to January 2012 Lead Danish Translation support, testing software on various platforms for product release. Worked with Worldserver, Z-pro and iCloud onsite HQ and offsite. Supported projects feedback and communication, meeting Lead Danish Translation support, testing software on various platforms for new product releases. Reviewed of highly technical content, ensuring internal linguistic standards are met. Education MBA : Social Innovation San Francisco State University Social Innovation Still in progress: Educational goal is to focus on the processes of innovation, collaboration management and design thinking to address social problems and opportunities. Become tomorrows facilitator for International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing with Projects a wide variety of fields including high tech, marketing, information technology, international trade, life science industries, government and Innovation. Focusing on a highly qualified extensive projects with develop hands-on problem-solving techniques, keeping budget and time management as key factors. BFA : Photography , 1 2008 BFA Photography Minor HR, San Francisco State University Photography a minor in Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes with studies in social media and small business startups development and entrepreneurship. BA : Business Administration , 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design ",DIGITAL-MEDIA 247," SR BUSINESS SYSTEMS ANALYST Career Overview Motivated and customer-oriented Systems Analyst with strong Analytical and technical skills. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Problem analysis and resolution Test planning and execution Requirements gathering Systems development Systems implementation Systems integration Technical Skills PeopleSoft HCM & Portal, PeopleTools, PeopleSoft Query SQL, Oracle, Microsoft SQL Server SharePoint, Windows NT, Windows 2003, Terminal Server MS Office - Excel, Word, PowerPoint, Project, Publisher, Visio and Access Rational Tool (SDT, RQM, Clear Case) , Document Management Systems(PDM & Documentum) Kronos Workforce Central (WFC), Kronos Connect, ADP Work Experience SR BUSINESS SYSTEMS ANALYST 12/2004 to Current Company Name City , State Working with several large applications like PeopleSoft(7.5, 8.3 and 8.9 versions), Kronos, ADP PCPW (v.4 and v.5), Nextrak Working with several relational database applications Providing Support to specified customer base for HR IS applications in a timely, courteous and professional manner. Interacting with interfacing applications for ADP and PeopleSoft Working with business owners to elicit, define and maintain business requirements and transforming them into technical solutions. Responsible for developing and execution of test plans to ensure customer requirements are being met. Facilitating the resolution of large, complex production system problems by performing initial triage for severity and business impact of application failures. Acting as a liaison for HRIS application owners/Centers of excellence and Vendor managing these applications. Responsible for coordinating and overseeing implementation of various solutions for system change requests and defects in accordance to the vendor change request process. Partnered and consulted with HR COEs and BPO to complete the change control process and presented business requirements for approval. Also reviewed technical specifications to ensure all requirements submitted were being met. Ensuring that SLAs and Quality Compliance across all applicable applications. Responsible for identifying and review of downstream impacts across ongoing BSC initiatives. Supporting security processes and policies for BSC i.e. data privacy, SOX, Audit etc.. Acting as an Internal Liaison for interfacing applications. Leading department small to medium projects in accordance to the guidelines of the Global System Methodology(GSM) standards. Prepared and presented project status updates to various stake holder including core team members and project leadership or sponsors. Communicates user requirements to development teams. Data Analysis and reporting HRIS lead for several acquisition project including requirements gathering and integration into core HRIS systems. In addition provided support to interfacing application to ensure their integration was successful too. Partnered with IS and HR to develop and enhance tools that are being leveraged in future acquisitions. Mentoring/Coaching other Analysts to enhance team performance and ensure success in projects and areas of support. BUSINESS SYSTEMS ANALYST I/II 01/2003 to 12/2004 Company Name City , State Lead BA for the ADP, Kronos and Nextrak applications. Provided technical support for several de-centralized ADP Applications and Databases. Responsible for Level I and II technical issues Responsible for escalation and issue management with the ADP and Payroll Vendors. Tracked and monitored problems to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identifies, researches and resolves areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST 01/2001 to 01/2003 Company Name City , State Responsible for the delivery of technical and functional HR, Payroll and intranet applications support and services to the BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc. Tracked and monitored problems to the Support Center to insure a timely resolution. Prepared and maintained documentation pertaining to Systems operation and user documentation. Identified, researched and resolved areas of improvement by working with the users, operations and development team. Involved in various projects of Application development and events from kickoff to product going live. EDI COORDINATOR 09/1999 to 01/2001 Company Name City , State Established and furthered Trading Partner relationships with customers, third party networks and other business units by working with them to implement and expand EDI. Identified and resolved day-to-day system/interface issues which impacted customer satisfaction. Performed EDI Project Management. Identified and implemented process improvement efforts within the EDI structure and customer order management, including system interface and process improvements. Provided technical and procedure resources developing new EDI transactions, customer reporting and performance measurements. Responsible for the review and analysis of the implementation guides both from Boston Scientific and the customers. Prepared documentation to support Trading Partner mapping, implementation and audit purposes. Responsible for the research and maintenance of the database structure, common business practices and operational procedures to identify areas of potential EDI system incompatibility. CUSTOMER SERVICE REPRESENTATIVE 11/1998 to 09/1999 Company Name City , State Interfaced with customers, company sales staff, and via telephone and electronic media to process customer orders and handled a variety of pre-sales or post sales service functions. Responded to requests for company product information and refered sales leads to sales staff. Resolved customer problems and answered inquiries by calling within the organization to related departments. Responsible for setting up orders for special product lines for customers and sales groups. Trained and coached new hires in the customer service department CALL RECEIVER/CUSTOMER SERVICE 01/1998 to 11/1998 Company Name City , State Handled emergency road service requests, courteously and completely complying with AAA's Five Diamond Service Standards. Resolved and handled problem calls using AAA's Five Diamond Advanced Plus Service Standards. Assisted members with after hour trip route requests and travel information. Recommended additional AAA products and services with increased sales to the southern New England area. Operate computer to enter customer inquiries and correct data when needed using Windows 95. Assist the supervisor with training new employees in customer service department. Education and Training Bachelor of Science : Management Information Systems 2000 Northeastern University City , State , USA Associate of Science : Computer Scientific 1998 Quincy College City , State ",AUTOMOBILE 248," FINANCE ANALYST Summary Strategic and analytical finance professional with 4+ years of success in financial reporting, analysis and project management. Skills Analytical skills  Variance analysis Complex problem solving Financial modeling Self-motivated professional MS Office Suite Interpersonal skills Leadership skills Accomplishments PHI SIGMA SIGMA SORORITY CALIFORNIA STATE UNIVERSITY October 2006 - June 2010. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. President 2007-2008. Community service: Relay for life, American Heart walk, Linus Project, Phi Sigma Sigma Foundation. Hold regular meetings. Leadership training 2 years. STATE FARM ACTIVITIES COMMITTEE June 2012 - January 2013. Monitor event activities to ensure compliance with applicable rules and satisfaction of participants, and resolution of any problems that arise. Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security. Analyzed, revised and worked with budgets. Hold regular meetings. Experience Finance Analyst Nov 2013 to Current Company Name － City , State Executed and reported variance and gap analysis.  Monitored and analyzed Key Performance Indicators (KPI) and financial ratios. Tracked, analyzed and interpreted trends in [Data type] data.  Analyzed pricing and sales for all business products. Developed financial analysis reports and presentations by applying acquired financial principles. Analyzed businesses of varying sizes to determine the financial impact of potential investments. Manipulated data using pivot tables, pivot charts and macros Evaluated return-on-investment and profit-loss projections. Planned and managed budgets in excess of $ [Amount] . Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Managed trade on new product releases. Worked effectively in a heavily cross-functional, fast paced environment. Researched and resolved billing and invoice problems. Created training manuals for our trade system. Led team training. Provided a high level support to sales representatives and customers. Recommended changes to existing methods to increase the accuracy and efficiency of our ROI.  Generated and distributed weekly reports. Lead on and off-site support across multiple time zones. Claim Representative Feb 2011 to Oct 2013 Company Name － City , State Examine claims forms and other records to determine insurance coverage. Investigate and assess damage to property and review property damage estimates. Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, or review. Review police reports and physical property damage to determine the extent of liability. Negotiate claim settlements and recommend litigation when settlement cannot be negotiated. Analyze information gathered by investigation, and report findings and recommendations. Refer questionable claims to investigator or claims adjuster for investigation or settlement. Collect evidence to support contested claims in court. Examine titles to property to determine validity and act as company agent in transactions with property owners. Evaluate practicality of repair as opposed to payment of market value of vehicle before accident. Determine salvage value on total-loss vehicle. Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Intern Aug 2010 to Oct 2010 Company Name － City , State Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and to discuss any existing coverage. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Calculate premiums and establish payment method. Contact underwriter and submit forms to obtain binder coverage. Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts. Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms. Customize insurance programs to suit individual customers, often covering a variety of risks. Education and Training Bachelor of Science , Business Administration Finance June 2010 CALIFORNIA STATE UNIVERSITY OF BAKERSFIELD － City , State Business Administration Finance Phi Sigma Sigma Sorority Skills binder, clientele, clients, features, financial, forms, insurance, litigation, marketing strategies, market, meetings, networking, police, policies, recording, seminars, settlements, Sigma, technical assistance, underwriter ",FINANCE 249," SUPPORT & NETWORK SERVICES INTERN Professional Summary Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments. Skills ·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation ·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8) ·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions ·Proficient with virtualization and highly skilled with configurations inside of VMware ·Skilled with troubleshooting hardware and software issues within a network and support services environment ·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines Work History Company Name Support & Network Services Intern | City , State | September 2014 - December 2014 Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department Worked with Network & Support Services team to learn more about the general campus and supported users Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM Performed within a minimalized test environment in order to create runbook programming and custom templates Shadowed student workers with incident management processes and workflows within Cherwell Service Management Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision Assisted student workers with new computer installations and configurations as well as creating documentation Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure. Company Name Information Technology Lead Intern | City , State | June 2012 - June 2013 Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy Performed room checks to test equipment and replace faulty campus property during the semester breaks Set up purchased assets within classrooms for students while retiring and recycling older systems. Company Name Information Technology Student Center Intern | City , State | September 2011 - December 2011 Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program. Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment. Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity. Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems. Education Bachelor of Science Information Science & Technology University of Wisconsin City , State | 12-2014 Information Science & Technology AAS Waukesha County Technical College City , State IT-Computer Support Specialist | 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll ",INFORMATION-TECHNOLOGY 250," SENIOR NETWORK SECURITY ENGINEER https://www.linkedin.com/in/dilip-nr/ Professional Summary Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Overall 7+ years of experience in Network and Security Engineering which includes strong hands-on experience with Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along with comprehensive working knowledge of Load Balancers, Wireless networking, VMware and Data center management. Areas of expertise include designing manageable networks, Threat prevention and Management, routing, switching, troubleshooting network performance issues and documentation. Skills EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Risk management processes and analysis Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Work History Senior Network Security Engineer 01/2017 to Current Company Name – City , State Worked with layer2 switching, VLANs trunking technologies and spanning tree protocols. Worked on Cisco switches and routers including physical cabling, IP addressing and Wide Area Network configurations. Performed troubleshooting in TCP/IP related problems and connectivity issues. Performed troubleshooting and resolved Layer2 and Layer3 issues. Established the network specifications by conferring with users through analysing work flow, access information, designing router administration, interface configuration and routing protocols. Established redundancy in the network by evaluating network performance issues including availability, utilization, throughput and latency. Created network diagrams and documentation for design using documentation tools like MS VISIO. Maintained network performance by network monitoring analysis, performance tuning and escalating support to the vendors. Network Security Engineer 09/2015 to 12/2016 Company Name – City , State Network Engineer 12/2012 to 07/2015 Company Name Junior Network Engineer 01/2011 to 11/2012 Company Name Education Master's Degree : Computer Science Wright State University - State Computer Science Bachelor's Degree : Electronics and Communications JNTU - Electronics and Communications Skills AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN Certifications CCNA CCNP Palo Alto ACE ",ARTS 251," INFORMATION TECHNOLOGY Summary Dedicated Information Assurance Professional  well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.  Versatile IT professional with 37 years of Enterprise design and engineering methodology. Skills Enterprise platforms Knowledge of Product Lifecycle Management (PLM) Project tracking Hardware and software upgrade planning Product requirements documentation Self-directed MS Visio Decisive Collaborative Domain Active Directory Layout Data storage engineering Information Assurance Risk Management Framework (RMF) Active Directory design and deployment Workstation build and deployment Systems Accreditation Packages Red Hat Enterprise Linux installation and hardening Network Design & Troubleshooting  High Performance Computing Experience Company Name City , State Information Technology 02/2011 to Current I was hired to manage accreditation efforts for a major department modernization project involving 3 accreditation packages each leading to successful Authorization To Operate decisions. Responsibilities then increased to include all departmental accreditation efforts leading to another 3 successful ATOs. Now, working on 4 new accreditation including re-authorization for an existing project. Succeeded in writing and implementing vulnerability management for existing accredited systems. Success of the accreditation hinged on coordination with ONI Enterprise in critical design decisions and to help the program integrate smoothly into the Enterprise thru many meetings, analyzing the Enterprise business model to understand the best fit for the program. The different projects required careful management of specific STIG compliance and hardening for the different configurations and services required for the specific domain to be integrated.   Analyzed complex computer systems to assess vulnerability and risk.   Supervised 5 external computer consultants and vendors.   Managed application patches, data backup, security changes and network configuration. Company Name City , State Systems Engineer 02/2006 to 02/2011 I was Hired to initiate processing strategies in fulfilling department analyst requirements. Requirements were fulfilled thru i dentifying product problems and strengths and collected data on customer experience  and review of Enterprise compliance to transition to new technology for supporting new processing needs thru proper processing power.  The next challenge  came as storage requirements for better performance and more controlled uses. After careful study of local infrastructure design, a local storage with off the shelf solutions was adopted to grow local storage to over 200TB. In using this solution, the department saved just over a million dollars in purchasing and maintenance costs compared to the alternative. Next came requirements to improve processing of future big data formats fulfilled in a Red Hat Linux high compute cluster I designed, purchased and accredited for operation in the Enterprise.  Improvement on big data analytical processing reduced time from 30 hours to 30 minutes as well as allow for more robust data thru higher selections of sensors, frequencies and range than allowed thru the traditional process. Company Name City , State Senior Systems Analyst 02/1999 to 02/2006 I was hired to improve corporate and client communications and processing requirements which resulted in the design, build and deployment of 3 Enterprise network solutions. One solution resulted in expanding capabilities to supporting Washington Navy Yard, Norfolk Virginia and Hawaii support facilities. Fulfilled requirements for detecting crucial network software/hardware weaknesses and developing preventive strategies and solutions for avoiding interruptions and increasing system security thru documenting system layouts, wiring diagrams and addressing schema to understand layouts and make informed solutions to upper management. Education and Training Associate of Science : Electronic Engineering 1980 Florence Darlington Technical School , City , State Electronic Engineering.   Dean's list for high GPA.  Class President for second year Skills Active Directory Hardware Engineering Information Technology Red Hat Enterprise Linux Servers MS Windows Servers MS Windows Desktop Network Design & Troubleshooting Architectural Diagrams Accreditation Boundarys Risk Management Enterprise Strategies Vendor Relations Desktop Publishing Software: Photoshop, Illustrator, HTML Team Work Collaboration ",INFORMATION-TECHNOLOGY 252," ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive into Savings and Investment training 2012; Operational and Soundness Training 2013; Employee of the month (November) at PNC Bank 2011; Employee of the Quarter at PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team of two staff members.  Professional Summary Detail-oriented Accountant with 5 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Superior attention to detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II , 02/2017 to Current Company Name – City , State Responsible for preparing and posting entries for the daily posting packet. Verifies and balances system originated interfaces and posts non-system generated transactions prepared from other sources. System originated interfaces refers to the Credit Union owned system as well as external systems, such as shared branching and ATM transaction networks. A monitor flow of credit union transactions from the various supporting systems into and out of the general ledger daily, and identifies and resolves errors, omissions, and irregularities to provide accurate records for TFCU and its service organizations. Calculates and posts month end and year-end accruals as needed. Responsible for maintaining fixed assets and prepaid sub-ledger accounts. Prepares budget variance reports for various departments as assigned. Works with that department manager in preparation of annual budget. Responds to inquiries from that manager regarding budgeted and actual expenses. Prepares analyses as requested by manager and other departments. Manages the accounts payable function - including employee/volunteer reimbursement - from processing incoming invoices, through cost center coding, approval by appropriate party, input into the system, to check preparation and mailing. Identifies vendors requiring an IRS Form 1099 and prepares the form and transmittal. Manages the Corporate VISA accounts for managers and volunteers, including ordering and canceling cards, processing corporate Visa accounts for payment, and resolving discrepancies. Along with other Finance Department staff, processes outgoing and incoming wires, verifies those wires have all required documentation, and works with branch staff to ensure incoming wires are posted and resolve issues. Responsible for assisting with the preparation of financial statements. Accountant , 06/2015 to 02/2017 Company Name – City , State 40hrs Coordinate and supervise employees within Accounts Payable interacting with internal customers and external suppliers monitoring all controls. Oversee employee business expense processing for multiple business units leading projects such as system testing and implementation. Communicate accounting policies practices and procedures with department manager's vendors and internal customers to ensure compliance. Maintains knowledge of all Credit Union processes which affect the general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, and Credit Cards. Responsible for reconciliation of the clearing accounts, including vault, transfer, on us, bond clearing and cashier check clearing among it's stock ownership. Responsible for preparing month end and posting entries. Responsible for assisting with the preparation of financial statements. Prepare verified processed and maintained a variety of order reconciliation functions. Use office automated systems to input data generate reports conduct investigations and respond to inquiries. Maintains records for vendors and accounts payable, including 1099s and corporate Visa accounts. Accountant , 08/2013 to 06/2015 Company Name – City , State 40hrs Perform a variety of support duties related to the accounting function within the credit union; assisting the accounting team in maintaining the financial, statistical, and accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts as assigned and miscellaneous filing/scanning of checks, invoices and branch daily work. Prepare daily cash flow, examined, and analyzed accounting record, financial statements, ACH, wires, and other financial reports to assess accuracy, completeness, and conformation to reporting and procedural standards. Responsible and supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping with complex transactions and sensitive member relations issues or concerns. Articulate policies and procedures to members and department staff Maintains files, including filing of general ledger journal vouchers, account payable documentation, and other miscellaneous fillings. Print daily account payable checks and inserts checks and invoices into envelopes for mailing. Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Responsible for ensuring staff are adequately trained in all phases of their jobs; and informed regarding all credit union products and services Effectively research, track, and resolve or properly refer accounting or documentation problems and discrepancies. Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Order cash from the Federal Reserve for the branches and ATMs in a timely manner. Financial Service Representative/ Back-up Supervisor , 01/2011 to 08/2013 Company Name – City 40hrs Provided customers with prompt, accurate, courteous and professional banking service. Identified and referred sales opportunities to Relationship Bankers about products and services. Utilized several mediums such as phone and emails to help customers. Assisted customers with opening and closing of accounts. Answered and resolved problems that are within my authority. Accepted and processed loan applications and conduct loan interviews. Assisted members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Maintained proper cash levels at the branch. Responsible for cash shipments to and from main office to the branch. Processed all commercial deposits, balanced vault daily. Responsible for equipment maintenance; assisted staff with balancing problems. Did random spot check with staff to ensure cash levels are within predetermined branch limits. Education Bachelor of Science Degree : Finance , May 2010 University of Maryland - State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation of financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end ",ACCOUNTANT 253," DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager with over 25 years of diverse experience including health care, private sector, local and state government and aerospace/defense contracting. Successful management of fast-paced private sector projects as well as large multi-departmental/multi-agency government projects. Provided mentoring and professional quality training to hundreds of project managers. Proven competence in leadership, communication, project planning, budgeting, design, change control, execution, implementation and support. Experience Director of Information Technology , 10/2013 to Current Company Name Member of the Health Care Executive team responsible for the delivery of technology to two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner and the County's Health Insurance plan. Implemented Service Now, ITIL Active Directory and Office 365 for the agency. Responsible for the agency's Informatics organization. Oversaw the outsourcing of the agency's Cerner EHR system, implemented two major Cerner upgrades and developed the technology plan to implement the agency's new hospital. Developed and managed the County's Project Leadership Academy. The Academy trains and mentors project managers from various agencies using PMI /PMP grade training materials and examples. Senior Project Manager/Architect/Business Analyst , 04/2001 to 10/2013 Company Name Health Care Agency - Electronic Health Record System Managed the implementation of a $50 million Cerner system across two hospitals, 40 clinics and Public Health in 14 months, The system included 56 solutions including registration, scheduling, patient care, and billing. It included interfaces to PACS, Pyxis, and other outside entities. Land Management Providing Project Management Office (PMO) oversight and mentoring to project managers on a major upgrade ($4.5 million) to the County's Land Management and Permitting System. Includes executive status presentations, multiagency coordination and mentoring/supervision of 2 junior project managers. Fire Department Enterprise Architecture Initialization, analysis and estimating for a $6 million upgrade of the Fire Department's IT systems including the development of a data warehouse and executive dashboards. Property Tax Led a team of analysts to develop a comprehensive requirements document for a replacement property tax system. This document was then used in a Request For Proposal for the new system. The system will serve five County organizations consisting of approximately 400 employees as well as thousands of taxpayers. Managed the requirements definition, design, development and implementation of a number of large Law Enforcement / Public Safety systems. This included an Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System and Investigative Case Management System. Most of these systems share a common data architecture and serve over 900 members of the Sheriff's Department. Projects were between $500K and $1million in size. Project teams varied between 5 and 15 people. County Telecommunications Managed the implementation of a Cisco based data network and VoIP telephone system at all the County's main campuses. The scope of the $4 million project included 4000 phones and 180 switches/routers. Stepped in and managed a Countywide Microwave project that was already underway and in trouble. This $12 million project used Harris equipment at 18 sites. Five of these required new construction including towers, generators and shelters. County IT Services Implemented the Service-Now package for the IT department. This included implementation of ITIL processes. Provided several new project management concepts to other county development teams. Established new tracking and reporting standards. Mentored other project managers. Principal Consultant/Senior Project Manager Principal consultant , 03/1997 to 04/2001 Company Name for the company's CRM practice. Acted in roles including Project Management, Architect and Lead Designer on the below listed projects. RR Donnelley - Managed the design and development of a customer B2B portal for RR Donnelley's Book Division to provide secure access to customer's proprietary reports using data aggregated from disparate databases within numerous Publishing Services facilities. Portal was developed with BroadVision One-to-One Enterprise for all major functions. Advest - Managed the design and development of a Web-based workflow enabled electronic new account form system. System was a custom application to implement online account data collection, real-time compliance, workflow processing and interface to Advest's ADP back office system. Franciscan Winery - Developed a CRM and Decision Support solution across several departments and vendors based on Epiphany technology. Project included the design of both an Epiphany data mart and a separate customer data warehouse. A new set of applications was designed to load, maintain and access the customer's data warehouse. Mattel - Designed and marketed proof of concept for an Internet marketing solution. Solution included leading edge integration between Epiphany and Annuncio products. Royal Alliance Associates - Developed a fully integrated front office/back office new accounts system. System took information from representative's desktop, loaded it into the back office new accounts system, performed compliance tests, interfaced to Royal's clearing vendor and supported customer support for representatives and clients. Senior Project Manager , 03/1992 to 03/1997 Company Name Major Projects Rearchitect of Altris' product suite Implemented Customer Support Desk, introduction and implementation of Project Management processes. Arco Alaska - Managed the implementation of a custom engineering drawing change solution, which reduced engineering change cycle time. Bell Helicopter - Managed a project to implement capture of high volumes of purchase orders and supporting documents for later access and distribution across Bell's vast campus and off site offices. MCA/Universal - Managed the implementation of a solution to load and track contracts for MCA's clients and vendors (actors, etc). System required a custom implementation of a full text search engine integrated with the Altris document management technology. Caterpillar - Managed the implementation of a distributed database imaging solution that provided drawings to the shop floor at several major utilities. Created and developed multiple system delivery organizations: A quality assurance group; Test and development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support. Led several process re-engineering efforts that combined with the individual group's focus to substantially improve overall customer satisfaction. Implemented several new project management concepts in the IT industry. Developed and taught project management classes and have acted as mentor to over 100 project managers in the last 15 years. Ventura County Sheriff's Department. Graduated in 2009 with the honors of Class President, Top Academic Award and Top Cadet award for Leadership. Education MBA Pepperdine University BS : Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes in Project Management and virtually all facets of IT Systems Skills Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow ",INFORMATION-TECHNOLOGY 254," INFORMATION TECHNOLOGY ADMINISTRATOR Professional Profile I am a jack of all trades IT guy at one of the premier intellectual property law schools in the world, whose job description and responsibilities continue to evolve with the ever-changing opportunities that new technology provides. Extremely self-motivated, detail oriented, and organized, I thrive most when presented with opportunities to creatively solve new and interesting challenges. Qualifications Systems administration Strong verbal and written communication Vast help desk experience Team leadership Network administration Extensive knowledge of Apple products Project management Innovative legal experience Experience Company Name City , State Information Technology Administrator 09/2014 to Current I oversee the purchasing, management, and maintenance of all infrastructure-related hardware and software, while simultaneously overseeing end-user hardware and software support for a law school with roughly 85 FTE faculty/staff, and 275 students with a roughly 1:1 PC:Mac user ratio. I work closely with the Durham campus, all IT vendors, and our BSC office to develop and manage the IT budget, including all IT-related service and maintenance contracts, while also developing and maintaining IT policies as they relate to law school operations and academics. Duties include managing a 5-host, 40-server VMWare farm, help desk system, network monitoring system, campus-wide physical/building security system, ID card system, printing infrastructure, electronic exam system, backing up all critical data on the UNH Law network, and administering a plethora of fileservers, webservers and web applications, including various content management systems. I work with system administrators in Durham to design and maintain the entire network on the Concord campus. Extensive knowledge installing and supporting various server platforms, including Windows, linux, Mac OS Server. Company Name City , State Associate Director of Computer Services 07/2000 to 09/2014 Primary responsibilities included the day-to-day support of end-user hardware, software, and peripherals in a mixed Microsoft Windows, Mac OS X, linux, and Novell environment, while also assisting with the everyday demands of maintaining a rather complex campus-wide network that was driven by a predominately Cisco infrastructure. Reported directly to, and served as the immediate backup for the Director of Computer Services. Designed and implemented the first ever wireless network on campus, which I administered and upgraded through three different platform changes over the course of thirteen years. Planned and administered the campus upgrade initiatives from Windows 98 to Windows XP, Windows XP to Windows 7, and numerous Mac OS and iOS version upgrades. After Franklin Pierce Law Center integrated with UNH, I developed the plan for and administered the transition from a predominately Novell-based infrastructure to a predominately Microsoft-based infrastructure, including transitioning our e-mail platform from Novell GroupWise to Microsoft Exchange. Company Name City , State District Computer Technician 08/1999 to 07/2000 I supported all end-user related hardware and software demands for the entire school district. Duties ranged from day-to-day troubleshooting to implementing new technologies, such as the first ever Apple Airport WiFi network and roaming iBook lab. Company Name City , State Electrician's Apprentice 06/1990 to 07/1999 Predominately industrial electrical work, mostly in a manufacturing setting, with some residential work mixed in. Education Bachelor of Science : Exercise and Sports Sciences 1999 Colby-Sawyer College , City , State , USA Skills Platforms and protocols: Microsoft Windows, Microsoft Windows Server, Microsoft Active Directory, Microsoft Group Policy, Microsoft Office for Windows and Mac, Microsoft Exchange, Mac OS X, Mac OS X Server, Apple iOS, Android, CentOS, SUSE Enterprise Server, Novell Netware, Novell eDirectory, Novell GroupWise, Novell Open Enterprise Server, Novell Datasync/Mobility Server, Novell Teaming, Novell Zenworks, Novell Zenworks Configuration Management, Adobe Acrobat, Adobe Connect Pro, Apache, OpenSSL, IIS, MYSQL, PHP, HTML, SSL, LDAP, DHCP, BIND, DNS, TCP/IP Appliances and applications: Drupal, Expression Engine, Aerohive, Bluesocket Wireless Controller, Barracuda Anti-Spam Appliance, Barracuda Web Filter, BarracudaWare, SonicWall NSA (including VPN), 3Com NBX, Avaya, Cisco PIX, Cisco Network Assistant, Blackberry Enterprise Server, VMWare ESX, VMWare Fusion, Pharos Uniprint, NTop, Nagios, NagiosQL, Icinga, Cacti, RealChat, MRBS, WebCalendar. vBulletin, Movable Type, WordPress, MediaWiki, Gallery2, Gallery3, SIMPLE, Joomla, Moodle, Mailman, EMS Campus, EMS Master Calendar, Virtual EMS, C-Cure, Remedy, TeamDynamix Extensive hardware knowledge and experience, especially with Apple, Micron, Lenovo, Dell, HP Laserjets, Canon MFDs, and Xerox MFDs. Salary History University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Associate Director of Computer Services 07/2000-09/2014 Starting Salary: $31,500 Ending Salary: $54,000 University of New Hampshire School of Law, formerly Franklin Pierce Law Center 2 White Street Concord, NH 03301 Information Technology Administrator 09/2000-Present Starting Salary: $62,300 Ending Salary: $62,300 ",INFORMATION-TECHNOLOGY 255," CREATIVE DIRECTOR & FASHION DESIGNER Summary Passionate about the fashion industry, I wish to deploy my skills by working with a dedicated and innovative team of designers and fashion professionals. Seeking to obtain a challenging position as a fashion designer or creative director in a professional, artistic environment where I can use my 15 years of experience in the fashion field in Argentina to benefit the company and its clients. My goal is to participate and support in bringing current international fashion trends to the market, developing unique styles, and providing beautiful and practical clothes to the public. Highlights Creative thinking Leadership within team work and management Organization and order Communication. Brand identity development Design conception Quality Control Problem Solving. Accomplishments Extensive knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Extensive knowledge of design techniques, tools, and principles involved in production of precision technical. Able to come up with unusual or unique ideas about a given topic or situation, and to develop creative ways to solve a problem. Creative, determined and results-oriented individual with excellent communication and interpersonal skills. Overseeing the purchase of fabric and other material and equipment required for production and design. Strong ability to match or detect differences between colors, including shades of color and brightness. Experience Creative Director & Fashion Designer 04/2007 to 02/2015 Company Name City , State Designed the complete collection with clothing and accessories, creating original and design garments that followed well-established fashion trends. Directed and coordinated designers team and product developers. Creative director and head of photoshoot campaign and look-book for 10 years. Developed the line of colors and material selection. Conferred with sales and management executives as well as with clients in order to develop design ideas. Directed, coordinated, drawing, cutting patterns and constructing samples and finished garments. Identified target markets for designs examining factors such as age, gender and socioeconomic status. Provided sample sales meeting products to agents and sales representatives and arranged for showings of. Sample garments at sales meeting and Fashion Shows. Involved with acquiring new and used clothing and accessory items as needed to complete designs. Fashion Designer / Consultant / apparel manufacturer 07/2012 to 09/2015 Company Name State Offered operations advice and designed lines to present to potential investors. Development and production of clothing orders. Consulted on and working with domestic and overseas factories. Bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards and trend analysis. Performed fittings and fit approvals. Fashion Designer 02/2002 to 10/2007 Company Name Responsible for bringing market trends, color, fabric, trim, silhouettes, print and embellishment ideas to the design process. moodboards trend analysis Responsible for various items/categories within the collection as assigned per season by the Design Director. Maintain communication with other in-house design teams to ensure continuity with the parent lines and corporate image. Facilitate and guided the prototype stage of product development. Shopped stores for sample Graphic elaboration of the brand , labels, hangtag. Special projects for celebrities and exclusives boutiques Selection of materials, trimmings, accessories Archive materials management. Creative oversight for Photoshoot Campaing and lookbook. Personal Asistance 01/1999 to 12/2002 Company Name Produced documents, briefing papers, reports and presentations. Organising and attending meetings and ensuring the manager is well prepared for meetings. Education Coursework in : SOCIAL MEDIA MARKETING 2016 Fashion Institute of Technology City Coursework in : FASHION STYLING HOME FASHION BUSINESS 2016 Fashion Institute of Technology City Coursework in Associate of Arts: : FASHION INDUSTRY PROFILE NYC 2015 Parsons NYC City Coursework in Associate of Arts: : FABRIC SELECTION AND DESIGN STYLE 2015 Parsons NYC City Coursework in : MARKETING& TECHNOLOGIE IN FASHIONS BRANDS 2014 Central Saint Martins City College : DISEÑADOR DE PRODUCTO E IMAGEN EN INDUMENTARIA 2008 ORT Argentina City , Arg. Tecnico Superior : EN MARKETING DE MODA 2003 INTI / Emilia Romangna Argentina College : LICENCIADA EN DISEÑO TEXTIL E INDUMENTARIA 2002 Universidad de Palermo Argentina Languages - Spanish: Native / - English: Medium-High / - Italian: Basic Computer Skills Photoshop / Corel Draw / Illustraitor / Microsoft Office ",APPAREL 256," HR REPRESENTATIVE Summary A motivated business partner who communicates and collaborates effectively with all levels of personnel by relying on outstanding interpersonal and customer service skills, excellent sense of urgency and time management skills and taking pride in delivering high quality work. Highlights provide a high level of service to both internal and external clients and candidates possess excellent communication skills an organizational guru communication skills, have the ability to shift gears at a moment's notice and enjoy the challenges of helping to build a great organization of talented individuals. Ability to multi-task and work in a extremely fast paced environment. Superb Customer/Client service focus with a demonstrated desire to exceed expectations. Ability to handle confidential information and escalate issues when appropriate. Ability to interface with all levels of the organization, with external candidates and build relationships. Proved ability to serve as a team player with the agility to jump in whenever needed. Flexible, able to change direction quickly. Excellent oral and written communication skills, an ability to multitask, strong attention to detail and be able to work autonomously. A track record of demonstrating strong work ethic, integrity and personal accountability. Organized with strong time management and problem solving skills, intense attention to detail and accuracy, ability to prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative , 11/2008 － 02/2016 Company Name － City , State Managed communication regarding employee orientation and open enrollment for benefits. Designed new employee packages and sent them via mail and e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. Provided administrative HR support to 1200+ employees at all levels, including executive leadership and C&W Railway, in a manufacturing environment Employee Relations- effectively handled questions, interpreted and administered Collective Bargaining Agreements and policies, and resolved benefits and payroll related problems Talent Acquisition- Collaborated with hiring managers to recruit qualified employees and made hiring recommendations. Took initiative to work with crafted maintenance personnel in order to successfully source qualified candidates for these hard to fill positions. Onboarding & Orientation- Managed the recruiting and on-boarding process of all hourly employees. Conducted and coordinated new employee orientations at all levels to help facilitate organizational objectives. On-boarded 731 hires in 5 years including 3 entire Production crews of 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) - Customized and implemented an ATS for all North American plants within the organization Managed the Employee Referral Program and created and implemented the HR Outreach Program an integral partner in managing recruiting activities and building candidate relationships; often providing candidates with their first impression of SAFEbuilt and is responsible for helping creating a unique and positive first impression for potential employees as well as provide an outstanding candidate experience for each and every candidate Scheduling interviews, phone screens, candidate testing, working directly with candidates, recruiters and hiring managers, in some cases arranging travel for visiting candidates. Arrange and coordinate schedule changes as they occur throughout interview process. Coordinate interviews for out of state offices ensuring a positive candidate experience. Provide follow-up correspondence to candidates on recruitment status via phone and email. Greet candidates upon arrival for interviews when appropriate, assist them throughout the entire process ensuring a positive experience Updating candidate records and job postings in recruiting systems and confirming new hires. Coordinating the post-interview debrief meetings and providing debrief materials. Creating and extending offer letters. Conducting reference and background checks prior to the onboarding of a candidate. Identifying opportunities for improving candidate experience and scheduling efficiency. Tracking recruiting activities and providing candidate status in a weekly report. Assisting in the coordination of other recruiting activities as needed including attending recruiting events and career fairs ​ Clerk Typist , 08/2008 － 11/2008 Company Name － City , State Prepared correspondence and completed data entry for public records and departmental reporting. Responsible for registering sex offenders. Maintained confidentiality in all aspects of job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate , 02/2002 － 08/2008 Managed women's soft lines departments and Replenishment Team in a $3M dollar big box store Enforced sound merchandising and loss control strategies Excelled in building, motivating, coaching, and training hourly teams Responsible for cash handling procedures and daily opening/closing procedures Resolved internal and external customer problems and made smart decisions that drove sales, profits, and world class customer service Responsible for reconciling timecards, employee development, performance reviews, and maintaining confidentiality 08/1998 － 02/2000 Company Name － City , State Education Colorado State University － City , State Bachelor of Science Apparel and Merchandising Apparel and Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development ",HR 257," TEACHER Summary Kind and compassionate Elementary School Teacher dedicated to creating an atmosphere that is stimulating and encouraging to all students. Enjoys using modern technology in the classroom. Highlights Texas Teaching Certificate with Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible and adaptive Calm under pressure Member of Association of Texas Professional Educators Accomplishments Worked with a committee of fellow educators to develop campus wide curriculum development. Skills *Classroom management *Records of Progress *Small group/Guided Reading Instruction *Hands on Math Instruction Experience Company Name August 2011 to Current Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taught students to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Company Name February 2011 to May 2011 Reading Tutor City , State Tutored children individually and in small groups to help them with difficult subjects. Company Name September 2006 to August 2008 4th Grade Teacher City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Established clear objectives for all lessons, units and projects. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility.Identified early signs of emotional, developmental and health problems in students and followed up with parents. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Mentored and counseled students with adjustment and academic problems. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Contributed ideas at weekly staff meetings each month. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Differentiated instruction according to student ability and skill level. Taughtstudents to exercise problem solving methodology and techniques during tests. Taught students in various stages of cognitive, linguistic, social and emotional development. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Encouraged students to explore issues in their lives and in the world around them. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Encouraged parents to take an active role in their child's education. Education The University of Texas 2002 Master of Arts : Education City , State , USA Education Worked as a Graduate Assistant in the Education and Counseling Department at the University. Worked with adult students working to gain their GED. The University Of Texas 1998 Bachelor of Arts : Psychology Government Early Childhood Development and Child Psychology City , State , USA Psychology Government Early Childhood Development and Child Psychology ",TEACHER 258," BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Highlights Fluent in English and Spanish Action-oriented, results-oriented, ""take charge"" Sales and Customer Service Professional Superior communication skills Superb follow up skills Exceptional relationship building that leads to gaining the trust and credibility of individuals and groups Effective team player Capable of delivering a strong business case for client action with the skill set necessary to bring it to close Accomplishments Created strategies to develop and expand existing customer sales, which resulted in a 154% increase in monthly sales. Increased sales volume by adding 34 new accounts in the assigned territory. Managed a portfolio of 21 accounts totaling $14.5MM in sales. Experience Business Development Director 11/2012 to Current Company Name City , State Managed 3 Franchise , Kia , Hyundai , CDJR ( Chrysler,Dodge,Jeep & Ram ) Trained/Developed Sales Team on engagement w/customers Trained/Developed Sales Team on CRM usage Met Weekly/Monthly with GM and Service Director for any emails and mail out Marketing campaigns Built Strong Relationships with Fleet Organizations Developed a two man team that handles all heat cases Sales Representative 01/2009 to 05/2012 Company Name City , State Developed and managed five Home Depot accounts, generating over $5MM in annual revenue Built strong relationships with Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi - Family Apartment Groups, Investors, and DIY'ers Monitored and forecast sufficient inventory levels of Behr/Kilz product ready for demand Excelled at partnering with all core business operations to significantly increase Behr/Kilz footprint, expand market share, and generated sustainable revenue Won the Sales Driver Award, FY 2009 Successfully executed all initiatives and new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, and Kilz Pro X Trained and developed Home Depot associates to excel at driving both Home Depot and Behr/Kilz value while increasing sales through non-stop hands on training Won ""Rookie of The Year"" Award, 2010 Serviced 2 territories due to lack of human capitol, total of 10 accounts, keeping them profitable & constantly growing Won ""Ultimate Team Player"" Award, 2011 New Home Counselor 01/2006 to 07/2007 Company Name City , State Sold 28 new homes and produced $5,236,000 in revenue in first six months Achieved 97% capture rate for in-house lending company Sustained high profit margin through tactful and diplomatic negotiations Built strong strategic alliances with investor community, which led to multiple revenue streams and increased profitability Held first-time home buyer workshops to build comfort and demand Minimized sales cancellations by meticulous customer qualification and realistic expectation setting New Home Counselor 10/2004 to 01/2006 Company Name City , State Sold 58 new homes and produced $8,700,000 in revenue Used blueprints without a model to sell 39 homes Participated in numerous TV commercials for Mi CasaTV Protected profits from margin degradation through advanced negotiation skills Won Beazer Homes National Marketing Award for best idea contributing to 14 new home sales in one day Orchestrated community outreach programs to create demand for move-ups and first-time buyers Achieved lowest cancellation rate in Dallas Division Built loyal relationships with a large, diverse Realtor base Developed strong relationships with a large portion of the investment community Completed all requirements at Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 to 07/2004 Company Name City , State Achieved 154% of FY 2000 sales quota Implemented weekly training with sales team Achieved 125% of 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales by 14% in Q2 and Q3 of 1998 Preserved margin by selling at an average of four percentage points above industry standard Broadened market base by identifying new opportunities to expand the focus of wholesalers Tracked customer acquisition cost versus profitability Created and negotiated contracts, agreements, proposals, and purchases Education Superstar Selling, Brian Tracy , Ft. Worth, Texas, 2005 How to Build a Complete Sales Person , Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE : Psychology 2011 P.E.E.R.S City , State , USA Psychology of Sales, Brian Tracy : Sales and Marketing 2005 Beazer University City , State , USA CFNI : Theology 2003 CSRE City , State , USA Associate of Arts : Theology 2003 CFNI City , State , USA Skills Sales and Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing ",BUSINESS-DEVELOPMENT 259," BUSINESS DEVELOPMENT DIRECTOR Summary I collaborate with multiple stakeholders to determine audience needs, quickly developing strategic plans that align with my clients business priorities and strategies. Experience Business Development Director 05/1997 to Current Company Name City , State Producing measurable results for my clients by designing unique engagement initiatives for employees, sales channel partners and consumers groups. Sales of performance improvement products, most being intangible services to Fortune 500 clients. Success at discovering and growing my business with customers who have the potential to spend more than $1 million with me each year. I have designed innovative solutions, customized to each customers various objectives and end result needs. Managing my internal teams to develop, design and operate complex custom projects ranging in value at least $150,000 to millions. Titles called on include the entire C suite, CEO, COO, CFO, CMO, President, EVP's of Marketing, Sales, Human Resources & Finance. Define business issues to improve revenue and penetrating existing accounts and opening new. Sold 17 new accounts while in current position, managed sales volume and profit margin with long sales cycle. Managed and hired staff of 4 to work with my major global account travel & meetings business over 8 years. Total book of business constantly over $2.5 million each year. Nearly twice the entertainment activity of other BDD's with similar tenure. Achieved over $6 million in sales twice, becoming a trusted partner to my clients, customers want me to Win! Account Territory & District Sales Manager / National Account Sales 08/1989 to 04/1997 Company Name City , State Responsible for growth of distributor sales volume, product mix and motivation of DSR sales forces. Developed my own custom local training and marketing materials, which were later adopted by the Nestle corporate. Distributor and chain accounts accounted for over $11 million in sales. Increased my chain accounts by over 75% while with national accounts. Created sales forecasts, developed budgets, strategic plans and managed entire regional office staff. Working with my team we grew business at Nestle largest US account by nearly double. Surpassed sales, budget goals every year as manager and twice led company nationally in new product introductions. District sales grew from $16 million to over $22 million as district manager. Hired five salespeople and 4 direct reports were promoted, managed up to eight account managers at a time. Developed new reports, marketing and promotional strategies for the field. Designed account reviews process, management and field training programs for the entire company. Sold small business owners and managed distributor sales accounts, using strategic planning, innovative programming and by cultivating strong personal relationships. Took area territory sales from $500,000 to $2.9 million, with a mature company in an industry with an average annual increase of only 3-5%. Financial Operations Executive and Department Merchandising Manager 04/1988 to 08/1989 Company Name City , State Financial Operations Executive for the South Bend store. Volunteered to be merchandise manager for the stores largest department. While in this role the department had the highest per foot sales volume of any department in the entire corporation during the 4th quarter of 1988. Accomplishments 4 times President Achievement Guild Award winner, award for sales volume and profit. 3 times President Achievement Award winner, award for sales volume and profit. 4 times Achievement Guild winner, for leadership in 3 year running combined volume. Top travel and meetings sales several times since with BIW. National sales contest ""the 1993 Superbowl"". Twice awarded ""The Over Achiever of the Year"" by my most profitable direct customer. Reviewed consistently by management throughout career as ""Outstanding or Exceeding Expectations"". College: elected to executive positions with both Finance Club and Resident Housing Association. Skills Sales, Business Development, Distributor Sales, Territory Sales, District Sales, Sales of Solutions, Sales Teams, Sales Accounts, National Accounts, Sales Management, Strategic Accounts, Sales Promotions, Travel & Meeting Sales, Technology Application Sales, Clients Management, Marketing, Budget, Budgets, Forecasts, Promotional, Travel & Meeting Operations, Strategic Planning, Training, Training Development, Financial Operations, Merchandising, Corporate Operations, Employee Engagement, Managing Existing Accounts, Forecasting, Human Resources, Finding New Accounts, Relationship Building and Strategic Direction. Education Bachelor of Business Administration : Finance, General Business 1988 Western Michigan University City , State , US Earned over 85% of all educational/living costs. Jobs worked while in college, industrial heavy construction, excelled at several sales roles including at direct sales of home goods. While in direct sales I won a national trip and was ranked in the top 10 in the country in sales. Started two successful on campus businesses. Member of the varsity division I football team for 4 years. Organizations IMEX, Milford Memories Planning Board, Huron Valley Youth Baseball President/Treasurer/Director of Travel Baseball, Lakeland Milford Travel Secretary and Milford High School baseball instructor. ",BUSINESS-DEVELOPMENT 260," CERTIFIED MASTER PERSONAL TRAINER Professional Summary Seasoned health and fitness professional who provides personalized fitness and wellness programs to people of all ages and skill levels. A nationally Certified Master Personal Trainer using holistic mind and body philosophies to assist clients in reaching and maintaining fitness goals. Core Qualifications Microsoft Word, Excel, and Adobe Strong organizational skills Photoshop Effective in a team environment Experience Certified Master Personal Trainer 06/2013 to Current Company Name City , State Work with clients to improve their overall function, endurance, strength, flexibility, and balance. Monitor and teach proper execution and form of exercises. Maintain detailed personal training records and update progress after each session. Create personal training programs that address specific injuries or health problems to meet individual fitness needs. Conduct off-site seminars and workshops to generate new business. Fitness Director - Certified Personal Trainer 06/2008 to 06/2013 Company Name City , State Measured client's overall fitness by completing comprehensive evaluations and physician clearances. Scheduled and conducted fitness orientation appointments with new members. Managed the Personal Trainer schedule and conducted trainer evaluations. Responsible for new hire interviews and sales training. Reviewed weekly sales numbers and club statistics to identify areas for improvement. Organized off-site workshops and marketing events to generate new business. Successfully sold personal training packages. Provided personal training sessions and retained 80% of clients. Fitness Director - Certified Personal Trainer 01/2007 to 06/2008 Company Name City , State Managed and trained fitness staff in sales and exercise techniques. Scheduled and performed fitness evaluations with new members. Participated in regional conferences to improve sales and personal training skills. Successfully sold personal training packages and provided personal training sessions. Designed enjoyable and innovative customized training programs based upon fitness goals. Conducted on-site seminars and workshops to generate interest in new club activities. Managed the Personal Trainer schedule, making sure sessions were completed timely and professionally. Education Bachelor of Arts : Political Science 2006 California State University City , State Political Science Professional Affiliations Certified Master Personal Trainer (MPT): National Exercise and Sports Trainers Association (NESTA) Certified Specialist: Functional Training Biomechanics Core Conditioning Speed, Agility, and Quickness National Exercise and Sports Trainers Association (NESTA) Certified Strength and Conditioning Specialist (CSCS) - In progress National Strength and Conditioning Association (NSCA) CPR, AED, First Aid American Red Cross Interests Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. Skills Adobe, Photoshop, balance, conferences, client, clients, Instructing, marketing, Excel, Microsoft Word, Strong organizational skills, program development, progress, sales, sales training, seminars, statistics, Trainer, training programs, verbal communication, workshops, Excellent written Additional Information EXTRACURRICULAR ACTIVITIES Velocity Sports Performance - Mentored children 7-18 in soccer skills, teamwork, and fitness. Wellness Volunteer (Santarus, Inc.) - Conducted workshops to raise awareness about health and fitness. Athlete - Varsity wrestler, club hockey, and intercollegiate soccer player. VOLUNTEER EXPERIENCE Rancho Physical Therapy (60 hours) CORE Orthopaedic Medical Center (42 hours) La Paloma Healthcare Center (65 hours) COMMUNITY SERVICE Toys for Tots - Held weight-loss challenges to raise donations for children without toys on Christmas. I'm Going to College Tour - Gave local children from San Marcos, Ca a guided tour of CSU San Marcos. ",FITNESS 261," AVIATION EXECUTIVE OFFICER Summary Seasoned leader who possesses effective decision making, analytical, organizational, communication, and problem solving skills. A strong background in cross-functional team leadership, with extensive experience leading and coaching a very diverse group of employees. Skilled in operations and project management with a strong sense of accountability and initiative. Comfortable managing complex operations autonomously while maintaining a strategic focus aligned with the organizations vision and centered on its values. Experience consulting with business units and customers, gleaning lessons learned to implement process improvement throughout the enterprise. Committed to the highest level of ethical, professional, and personal excellence Highlights Strategic planning Global and strategic sourcing Negotiations expert Team building Cost reduction and containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting and problem solving Contract review and recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training and development Hiring and retention Accomplishments Human Resources Reduced employee turnover by 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 to Current Company Name － City , State Second in command over a 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities of detachment commanding officer in supervisor's absence. Managed $60mil of organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, and 4 Department of Army Civilian employees. Maintained 24 hour / 365 day operational readiness and medical evacuation support to the 327,000 acre Yakima Training Center despite a logistical intensive aircraft transition from 8 x LUH-72A Lakota helicopters to 4 x UH-60A+ Blackhawks within a short four month time period. Accurately projected and allocated a $5mil budget with over 150 TDY travels, 100 training exercises, and 1,020 flight hours through analytical spreadsheets and quarterly audits. Mentored and facilitated career development for 4 Department of Army Civilians, while under my supervision each of their sections received an average 15% higher evaluation rating from the previous Aviation Resource Management inspection with an overall 98% rating for the detachment. Facilitated medical training support for more than 2,000 Soldier's, Airmen, Marines, and ROTC Cadets in buddy aid, tactical combat casualty care, and aeromedical evacuation procedures in order to prepare their units for future combat operations. Aviation Platoon Leader July 2012 to May 2015 Company Name － City , State Led, trained, and mentored 18 Soldiers on the safe operation of all aviation ground support equipment, aviation operation's computers, and deployment of medical evacuation assets; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 8 x LUH-72A Lakota and 4 x UH-60A+ Blackhawk helicopters and associated equipment valued at $50mil. Orchestrated the YTC ""Commander's Cup"" Golf tournament for 30 teams of locally owned businesses consisting of 120 civilian employees and Soldiers for a day of relationship building, solidifying the civilian-military partnership within the community, and raised $3,500 towards the detachment Family Readiness Group activities. Managed the employment of the unit's flight crews by developing and implementing an innovative flight crew manning roster to evenly distribute the 25hour duty cycles and 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) for the detachment's 11 Medics in order to build greater treatment capabilities with 6 new medical equipment sets, provide world class patient care, and expedient transport to over 500,000 Soldiers, Marines and civilian personnel on YTC annually. Pilot of the medical evacuation crew that received the Army Aviation Association of America's 2015 Sea/Land Rescue of the Year Award. AVIATION PLATOON LEADER - Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 to July 2012 Company Name － City , State Led, trained, and mentored 24 Soldiers; developed specific combat readiness-based training for deployment in support of Operation Enduring Freedom; served as first line supervisor for moral, domestic, and financial issues; ensured Soldiers and their family members upheld strong moral values both on and off duty as the Army's ambassadors to its surrounding communities; responsible for the maintenance and accountability of 3 x UH-60A+ Blackhawk helicopters and associated equipment valued at $19mil. Planned the detailed logistics coordination between two facilities over 1,750 miles apart for the transfer of 6 x UH-60A+ Blackhawks and associated equipment valued at $37mil. Prepared Task Force for combat operations by running a battalion small arms qualification range, qualifying over 1,000 Soldiers on their assigned weapons. Recognized by multiple NATO Commanders for platoon conducting over 30 lifesaving medical evacuation missions in direct support of coalition force's combat operations in RC-North. Chosen out of 27 Captains to serve as a remote outpost Base OperationsSupport Integrator: ensured airfield security by emplacing 5 miles of perimeter walls; supervised office, housing, and support facilities construction; and completed runway construction two months ahead of schedule and $1mil under budget. AVIATION MAINTENANCE PLATOON LEADER - Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 to July 2010 Company Name － City , State Led, trained, and mentored 57 Soldiers of a multi-functional Aviation Unit Maintenance Company (AVUM) on the safe operation of all aviation ground support equipment and aviation specific tools; developed specific combat readiness-based training for deployment in support of Operation Iraqi Freedom; served as first line supervisor for moral, domestic, and financial issues; responsible for the maintenance and support of 10 x UH-60L, 14 x CH-47F, and 12 x UH-60A+ helicopters. Supervised scheduled maintenance and conducted comprehensive Phase Maintenance Inspections (PMI) for 11 x UH-60A/L Blackhawks and 11 x CH-47F Chinooks while operating in austere deployment conditions, completing these PMI's four days ahead of Department of Army Standards. Balanced thousands of man hours of unscheduled maintenance while conducting PMI inspections which allowed the Task Force to fly an astounding 2,000 hours a month with no serious incidents. Conducted 68 medical evacuation combat flight hours and transported 8 combat injured casualties to a higher level of care all the while running an arduous maintenance schedule earning the respect of peers and subordinates alike. Chose an elite group of maintainers to deploy with myself as the advanced party to receive Task Force aircraft off of Air Force C-5 airplanes as they arrive in theatre to complete installation of combat equipment modifications, and test flights conducted to ensure all Task Force aircraft readiness to assume combat operations. Education Criminal Justice , 2007 Jacksonville State University － State Honors in Major and Minor, Distinguished Military Graduate award. MBA : Management , 2017 University of Alabama － City , State Enrolled Military Science , 2013 Aviation Captains Career Course － City , State Six-month leadership development course designed to train and educate company grade officers in the high standards of professional knowledge, skills, and leadership necessary to provide a vision of the future environment that requires leaders to be comfortable with ambiguity, exercise critical and creative thinking in dynamic and rapidly evolving operational environments, and be capable of making sound decisions considering strategic, operational, and tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision ",AVIATION 262," DIRECTOR BUSINESS DEVELOPMENT Summary Specializing in sales related business, global account management and new business development. Provide proven results-based and relationship-building skills to a dynamic sales organization and combine entrepreneurial drive with business-management skills to propel gains in revenue, market share and profit performance. Employ extensive International experience and in-depth knowledge of Aerospace & Defense, Computing, Industrial and Telecom markets. Cultivate excellent relationships with existing customers and new prospects. Highlights New Business Development Pricing Proposal Development P & L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting & Forecasting Experience Director Business Development December 2007 to August 2014 Company Name － City , State Generated several new accounts by implementing effective networking and marketing strategies increasing sales to $120M while maintaining targeted profit metrics. Developed innovative business plans to expand vertical products offerings. Implemented account plans to assure JDM/ODM computing business positioning company for $100M new market growth. Developed global account strategy for key Aerospace and Defense accounts. Global Account Manager Managed key Computing & Storage accounts resulting in revenue increase from $120M to $480M while exceeding 4% profitability targets. Developed and worked with multiple internal facilities to assure customer service and achieved key customer ""Supplier of the year and Strategic Partnership awards for 2 consecutive years. Developed key strategies to expand market share by utilizing end to end vertical integration solutions. Regional Account Manager December 2001 to December 2007 Company Name － City , State Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue from $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Director of Sales July 1991 to November 2001 Company Name － City , State Developed the initial sales strategy to propel new revenue at 20% year over year growth rate for the Interconnect and Systems Solution divisions while maintaining 8% profit targets. Directed North America sales staff and developed annual operating to support 10X increase in new customer. Provide annual budget sales input and maintain customer forecast planning and service targets. Team leader for PCB Fab acquisition strategy. Quality Manager May 1981 to May 1991 Company Name － City , State Managed the quality assurance staff for PCB and Interconnect products. Maintained budgets and cost of quality targets. Set up the statistical process control procedures and quality assurance programs in compliance to Telecom standards. Created the initial vendor qualification process for outsourcing of the printed circuit board product. Developed Procurement quality strategy for PCB outsourcing. Education Bachelor of Science : Industrial Education California University － City , State , US California University - California, Pennsylvania Bachelor of Science Industrial Education Certifications Sales Transformation - Certificate of Achievement CRM Training and Certification (SalesForce.com) Professional Affiliations Developed several new accounts and provided regional sales leadership of the System Development Group. Directed activity to assure new customer development and financial sales target were achieved. Developed 5 new customers and increased revenue $10M to $350 annually and significantly exceeded profitability targets. Achieved Club 1 sales award which recognized top 5% of company sales representatives Skills Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training ",BUSINESS-DEVELOPMENT 263," COMMUNITY RELATIONS ADVOCATE SUPERVISOR Summary To be afforded the opportunity to apply my advanced administrative, problem solving, organizational and sales abilities towards achieving continuous, improved business performance for a growing/stable organization. Professional Accomplishments/ Skills & Attributes: Developed and implemented the St. Philips' College Truck Driving Program. Successfully implemented introductory class for prospective adoptive parents, which increased applicants by 80%. Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications. Lead fundraising for local schools, churches and other local non-profit organizations. Possess strong interpersonal relations, written and verbal communication skills. Interacts easily with people of diverse backgrounds, cultures, and socio-economic backgrounds. Exceptional organizational and time management skills. Ability to work well within a team, manages multiple tasks, identify and resolve issues. Proficient Microsoft Office (Word, Excel, PowerPoint, Outlook) and the Internet. Experience 10/2012 - Current Company Name － City , State Community Relations Advocate Supervisor Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Initiated beneficial partnerships with local municipalities and non-profit organization to support company growth organizations (City of Houston, Solid Waste Management Department and City of Santa Fe) Coordinated with marketing team for various events in researching and generating referrals 08/2000 - 10/2012 Company Name － City , State Program Director Implementation of marketing plans, including product positioning, campaign strategies, and market strategy insights. Utilized strong communication and public relations skills for existing and potential clients Organized and executed the recruitment of prospective students for various training programs Managed all aspects of the enrollment process including interviewing, advising, tours, orientation, and processing paperwork Counseled enrolled students on career options and job opportunities Cultivated relationships with community contacts, location sponsors, property managers, property owners and non-profit organizations Administered department operations; duties including training, database maintenance and customer service Generated accurate weekly reports or client status and followed up in a timely manner. Acknowledged for consistently meeting trial date deadlines. Supervised a team of 20-30 team members Adhere to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA) requirements as it relates to confidentiality of information released. Created and executed recruiting campaigns for prospective adoptive parents Developed partnerships to support organizational growth for board of directors, prospective adoptive parents, government local and state agencies, business owners, churches and non-profit organizations Determined eligibility, oversaw and tracked application process; responded to various inquires and acted as an advocate for prospective adoptive parents who encountered difficulty 06/2000 - 09/2002 Company Name － City , State Case Manager Served as liaison for sponsoring school, St Philips College and International Truck Driving Program Implemented program procedures, interviewing process and organized operations Spearheaded recruitment of prospective students and potential employers Identified contacts and resources for student supportive services (tuition assistance, job placement, etc.) 03/1996 - 06/2000 Company Name － City , State Recruiter and Case Manager Responsible for recruiting, interviewing, and determining eligibility for economically disadvantaged youth for summer work programs Partnered with local nonprofit organizations, county, city and state agencies for youth to market employment opportunities Documented case management services in accordance to JTPA requirements Education University of Houston Clear Lake － City , State , US Bachelor : Interdisciplinary Bachelor of Interdisciplinary Studies EC-6 Generalist w EC-12 Special Education, University of Houston Clear Lake, Houston, TX. (In progress, Anticipated completion Spring 2016) Activities/Community Involvement: Volunteer at local food distribution bank Volunteer for the Greater Arc of Houston Assistant Coordinator for San Antonio annual Juneteenth Celebration Dinner Member of Council for Exceptional Children Certifications HIPAA Professional Affiliations Balanced Dave Thomas Foundation/UJIMA budget and adhered to reporting criteria; increasing options for future grant applications Skills Marketing, Clients, Product Positioning, Public Relations, Interviewing, Recruiting, Community Relations, Operations, Case Management, Recruiter, Recruitment, Training, Solid Waste, Solid Waste Management, Waste Management, Liaison, Customer Service, Database, Hipaa, Maintenance, Receptionist, Retail Sales, Training Programs, Budget, Truck Driving, Food Distribution, Progress, San, Storage Area Network ",ADVOCATE 264," BUSINESS DEVELOPMENT MANAGER Sales & Account Professional Highly experienced Senior Account Manager, focused on maximizing sales and expanding network connections, by directing every account systematically and logically. Will take ownership as a vital role while fulfilling the company's mission and exceeding the organization's long term objectives. Signature Strengths Business to Business Business to Customer Contract Negotiation Calm Under Pressure Account Management Total Quality Management P&L Management Business Development Career Accomplishments Business Development Manager 07/2005 to Current Company Name City , State Acquired and established successful business development, operations and high impact initiatives throughout the Dallas market. Collaborate through consultations with decision makers to meet their specific needs for new and repeat business. Created successful business and marketing plans, long term strategies (1 year, 3 year, and 5 year). Recruited and managed contract labor, day workers and W2 employees in a high turnover business. Delivered Results   Recognized as top sales generator, increasing sales level by 60% in 2007 alone. Developed department's first incentive performance plan which motivated staff and resulted in 23% average sales increase annually. Managed a portfolio of 25 simultaneous accounts, which generated $400 thousand in revenue. Grew client base from 2 accounts to over 50 accounts in 5 years. Senior Student Loan Consultant 06/2013 to 02/2015 Company Name City , State Drive sales as in a leadership position. Negotiated details Loan forgiveness programs to clients based on their needs and interests, resulting in cost effective payments and forgiveness of student loans ranging from 20-100%. Trained new sales staff on policies and procedures. Supervised 20 account executives and served as senior closer. Consistently met and exceeded company expectations for productivity and client retention. Delivered Results   Consistently ranked in top 10 of sales representatives out of 75 representatives in the company Successfully Acquired a portfolio of over 400 clients, which generated $200 thousand in revenue per year. Guided more than $12 Million dollars in forgiveness for clients in my portfolio. Established 21 new accounts in first month. New sales representative record. Territory Sales Manager 02/2007 to 03/2009 Company Name City , State Created strategies to expand client base with homeowners, businesses and grow existing customer sales through referrals. Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments. Attended trade shows, sales conferences, networking opportunities to create successful, on-going business relationships Delivered Results   Managed organization's third largest region and performed full sales cycle duties, increasing annual sales by 20%. Established more than 30 new accounts, earning a combined revenue of short of $1M. Route Sales Associate 08/2003 to 02/2007 Company Name City , State Negotiated new promotions with Fortune 500 companies, including Wal-Mart, Sam's Club, Target and Kroger. Collaborated with other account managers to prepare and deliver performance updates and quarterly business projections and reviews. Responsible for ensuring the delivery of products to stores within market, ensuring product availability at all points of purchase. Delivered Results   Managed a portfolio of large format accounts, which generated over $1.5 million in revenue per year. Ranked in top 15% of sales representatives out of 80 representatives in the North Dallas region. Identified by Frito Lay Board of directors for Sales and Presentation performance in highest profile stores in nation. Highest Producing sales route in North Dallas Market in 2005. Skill Trainer 01/2001 to 01/2004 Company Name City , State Managed a comprehensive workload with responsibility for a diverse range of functions, serving as Host, Prep Cook, Short Order Cook, and Cook as required by management. Implemented higher standards of quality service for restaurant serving staff, achieving high levels of guest satisfaction and increased customer retention levels. Delivered comprehensive training to new night shift servers and provided guidance and support to 8-14 servers on daily basis. Production Manager 01/1998 to 01/2000 Company Name City , State Responsible for a vast range of operating functions including management of not for profit commercials/public service announcements. Served as Director and Producer for all university football and basketball games, ensuring the highest levels of quality commentary. Hosted radio and talk shows, playing diverse musical styles including Jazz, Hip Hop, R&B, Blues and Gospel. Performed several Public Service events to uplift the local community such as Toy Drives, Promotions for local businesses, and University Rallies. Shift Manager 01/1994 to 01/1996 Company Name City , State Promoted to Manager within one year based on an exemplary work ethic and demonstrated commitment to company goals and objectives. Efficiently resolved customer problems or concerns to the satisfaction of all involved parties. Identified measures to reduce labor cost by 20%. Education Bachelor of Science : Business Management Grambling State University City , State Football Team United States Racquetball Association Skills & Qualifications ",BUSINESS-DEVELOPMENT 265," MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina and team, The second I found out about this position, my I found myself extremely excited. I knew right away this is something I have to be a part of, and something I'd deeply regret if I didn't try. I'm looking to really start my career and be involved with something I can grow into and invest myself in long term. I see that in the Customer Marketing Coordinator position, and couldn't be more excited for this opportunity. Before Zendesk, I was at a marketing company supporting the entire staff with demographic research for target market campaigns. I enjoyed the marketing aspect and always thought I'd find myself back in it somehow. Now, I consider myself lucky to be a part of this amazing company, I've put my best effort into everything given to me and I know Zendesk is the only place I want to be. I am responsible for coordinating every interview within the San Francisco office, greeting all candidates onsite, and maintaining an organized status database. As well as my main responsibilities, I've also managed our office expansion and filled in for administrative duties when needed. I had the pleasure of assisting in planning our Holiday Party as well as other team activities. What I love most about Recruiting is how much personable interaction there is on a daily basis with different backgrounds and different personalities. I've had the privilege of being trained to always have a poised and appropriate response to every situation, and guidelines for the utmost professionalism with every phone screen, reference call, email, or in-person interview. I recently had the opportunity to visit college campuses to promote Zendesk. I realized then how much I enjoy educating others and making them too, believe in what we do. Now that I've found the perfect company, I'm ready for the perfect position that combines everything I love and excel in; planning, coordinating and evangelizing. With my history in Marketing and my current role, I'm used to supporting an entire team and an entire company. I can manage multiple projects at once, I'm highly dependable and extremely detailed. Zendesk has made me a more passionate professional and I would love the opportunity to promote our vision for customer love. Best regards, Zendesk is looking for a Recruiting Program Associate who is ready to wear multiple hats within Recruiting. The ideal Associate will be skilled in areas of project management, event planning, vendor and university relations, budgeting, and training. This person will be the ""glue"" for the Recruiting's day-to-day operations. S/he will operate cross-functionally across our global organization and with external vendors in order to ensure that we are hitting our hiring goals, all while keeping an eye on cost per hire, and of course, candidate experience. Responsibilities: *Partner with the Recruiting Manager on efforts to drive talent acquisition results in a period of high growth *Serve as the point of contact on headcount matters *Maintain relationships with external vendors and agencies *Promote and manage employee referral program *Demonstrate subject matter expertise when it comes to our ATS and LinkedIn *Work with Human Resources to manage immigration needs for new hires and existing staff *Coordinate job board postings *Manage and maintain ATS - run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager with tracking the department budget and ROI *Plan and organize recruiting events such as college fairs, hackathons and meet-ups *Assist with reference calls, as needed *Manage new hire background check process *Collaborate with Human Resources to ensure seamless candidate on-boarding *Educate new hires and hiring managers about our Zendesk recruiting process *Create ad-hoc reports and presentations, as needed Required: *2+ years experience in a Human Resources, Recruiting or Administrative role *1-2 years experience working with an ATS, Jobvite preferred *Basic understanding of the recruiting world - the tools, processes and data that drive talent acquisition *Passion for driving a best-in-class candidate experience *Ability to maintain confidentiality *Demonstrated success at developing relationships with stakeholders across the organization *Exceptional ""can-do"" and service-oriented attitude *Strong written and verbal communication skills *Track record of successfully being able to manage multiple projects, with multiple deadlines, for multiple owners *High attention to detail and organizational skills *Demonstrated integrity, maturity, professionalism, and sensitivity *Comfortable with ambiguity *Bachelor's degree or related experience To be clear, Jamie is responsible for: Being the point of contact on headcount matters (meaning, if you have a question as to whether a HM has a seat to open, or the timing of filling that seat according to Finance, please check with Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro and MapMarker - Predcitive Analytics Software, Geoscape - Market Intelligence Software, Nielsen PrimeLocation --- Market Structure and Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 to Current Company Name － City , State Maintain our relationships with external agencies (if we need to approve a new agency contract, or if an agency isn't playing by the rules, seek Jamie's help. Jamie will work with Legal to get new contracts approved.) Manage and maintain Jobvite (recruiters are still responsible for drafting and opening their reqs within Jobvite, but are to send the req to Jamie for approval. Jamie will insure the integrity of our data in the ATS, will follow-up with recruiters should candidates be hanging without a disposition, and will assist me with pulling reports for various metrics. Jamie is also responsible for adding/deleting employees for Jobvite access.) Promote and manage our employee referral program (any questions about whether or not an employee should be getting ""credit"", questions about the program or timing of payment, etc, should be sent to Jamie. Also, Jamie will be monitoring referrals closely so please do stick to our SLA of getting back to referrals within 2 business days of them being submitted for consideration. Jamie is now responsible for pointing out ""stale"" referrals that haven't been contacted by the recruiters.) Monitor our job board postings (recruiters are still responsible for postings, but Jamie will monitor to insure that all our LI job slots are full, aren't stale, etc. Please see Jamie if you have a new posting/ad that you'd like to place. Collaborate with HR to ensure seamless candidate on-boarding (This means that Jamie will be in touch with you should HR inform us that there are issues with a background check clearing. She will also monitor the reference calls process to ensure that calls are being made and are documented within Jobvite.) In addition the above, Jamie will also continue to assist me with presentations, event planning, tracking our budget, and educating new hires about our recruiting processes. 03/2009 to 08/2011 MARKET ANALYST promoted to ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City , State Data Visualization and Demographics Assistant to CEO and team of twenty. Performed market analysis for Metro PCS and Comcast to develop mico--- marketing campaigns. Used psycho---graphic anddemographic research to identify trends in consumer behavior and develop brand strategy. Responsible for evaluating target market for clients and providing analysis for effective marketing strategies. Performed research and built models for numerous micro---marketing campaigns nationwide. Converted raw statistical data into useful and actionable information for clients. 07/2008 to 12/2008 Company Name － City , State Responsible for creating media lists for public outreach. Facilitated and organized focus groups for numerous clients. Compiled earned media portfolios for clients and organized product---based hit books. Worked with members of the media on a daily basis. 05/2006 to 05/2008 Company Name － City , State Helped prepare stimulus materials for child to reach age---appropriate development implementing the Son---Rise Program of the Autism Treatment Center of America. Communicated case directly with Consulting Therapist and Parents. Participated in all team clinics, training meetings and workshops to develop and maintain up to date therapeutic interventions. Education 2008 Bachelor of Arts and Sciences : Psychology Sociology and French Studies UNIVERSITY OF PORTLAND － City , State , France Psychology Sociology and French Studies Dean's list Personal Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope that this clarifies Jamie's role, and the items that you should work with her directly on. Let me know if you have any questions about what I've detailed above. ",PUBLIC-RELATIONS 266," MEMBERSHIP SALES REPRESENTATIVE Professional Profile Motivated professional with over twenty years of experience in business management and customer service seeking Front Desk Manager position at The Claremont Club. Ability to turn around under-performing departments to create profitable departments by building strong relationships, recruiting talent, training teams, and establishing and managing processes. Self-starter with positive attitude and strong problem solving skills. Qualifications Self-motivated Strategic and creative thinker Outgoing and cheerful attitude Team training and development Process improvement Interpersonal, oral, and written communication skills Experience Company Name City , State Membership Sales Representative 01/2015 to Current Achieve monthly individual and team sales and attrition goals by enrolling prospective members in the club utilizing the Relationship Selling process. Take the sales process beyond the “close” and through to the initial on-boarding of a new client. Decrease monthly attrition by providing an enthusiastic level of service to all existing members. Create personal monthly plans outlining specific in-house and community activities to generate new sales. Develop and maintain excel spreadsheets for sales tracking purposes. Support the Club, programs, staff and members. Company Name City , State Health & Wellness Coach 08/2014 to 01/2015 Achieved personal training and fitness non-dues revenue program sales goals. Effectively utilized the Visual Fitness Planner program and features to transition members into personal training clients. Integrated new members to the Club and assured their satisfaction. Company Name City , State General Manager 04/2013 to 06/2014 Grew two women's personal training studios from less than $18,000 average monthly sales to over $30,000 average monthly sales, and client base from 85 to 135 by implementing a ""Top of Mind"" sales approach. Maximize all Up-front, Upgrade, and Renewal sales opportunities. Coach each studio team of four personal trainers in all aspects of operational excellence. Turn clients into “raving fans"" by providing a positive, high-energy environment where clients achieve their weight-loss results through a balanced program of weight training, interval cardio training, nutrition support, and accountability. Develop communication tools for the organization including monthly Constant Contact newsletters and in-studio contests and community board. Develop specific and interesting lead generating emails. Company Name City , State Director of Performance Sports 03/2011 to 08/2011 Managed women's and men's performance apparel categories of Running, Fitness, and Soccer with a sales goal of $21 million. Category expert and spokesperson within apparel team. Defined strategy and business plan for performance categories. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Senior Director of Apparel & Accessories Merchandising 03/2008 to 05/2011 Defined and delivered the apparel line in North America. Built strategic alliances with Sales and International Product that resulted in $50 million in 2010, over 24% sales growth. Traveled to corporate headquarters in Germany every 6 - 8 weeks to represent North America in strategic planning meetings. Increased account base by 10% with new product quickly broughtto market. Introduced revolutionary women's fitness apparel program which increased customer base by 23%. Managed team of three merchandise managers and one merchandising analyst. Responsible for recruiting and interviewing new team members for the department. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Sales Director of New Business 10/2007 to 03/2008 Managed new and emerging business categories across all product classifications. Exceeded sales goal by 20% in first year. Built strong client relationships and provided high value-adding services, resulting in a 15% growth within new business account base. Developed and assigned monthly sales quotas to over 15 national sales managers. Communicated regularly with strategic managers to resolve issues and plan the business. Launched new categories such as Swimwear, Sailing, and Limited Edition. Created and delivered informative presentations and workshops to sell the product. Company Name City , State Director of Sales 01/2006 to 10/2007 Managed sales and operations of the Department Store and Lifestyle business segments, resulting in over $20 million in annual sales. Improved client relationships at the Vice President level, resulting in an expansion of account base by 60%. Communicated regularly with territory and regional managers for daily support and strategic planning of accounts. Recruited, interviewed, and hired new sales managers for department. Created and delivered informative presentations and workshops to sell the product. Listened attentively to account feedback and worked with product development team to introduce competitive product offerings. Company Name City , State Trade Channel Manager 10/2002 to 01/2006 Built and managed 30 new accounts and $15 million in sales. Established critical alliance with three major department store partners within a six-month period. Recognized as PUMA Employee of the Year, increasing sales level by 200%. Changed and improved department expectations on customer service, margin analysis, and presentation building. Planned and led training sessions on customer service and business analysis to promote sales team professional development and sales goal reinforcement. Education Bachelor of Arts : International Relations 1998 Mount Holyoke College , City , State , USA Certificate of Portuguese Studies 1997 Universidade de Lisboa , City , Portugal Technical Skills Mastery of Microsoft Office (Word, Excel, and PowerPoint) Strong working knowledge of DataTrak ABC and ClubOs software Ability to work with several operating systems including Microsoft and Mac OSX Fluent in spoken Portuguese; proficient in written Portuguese Knowledge of spoken and written Spanish ",APPAREL 267," INFORMATION TECHNOLOGY SPECIALIST Experience Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Work History Information Technology Specialist , 08/2015 to 05/2020 Company Name – State Build, implement or support electronic health records and other systems that store patient's data. Assisted in network management and software development. Took periodic review of set standards and database. Principal Chemical Engineer / Information Technology Specialist , 10/2005 to 06/2015 National Board for Technology Incubation, Abuja Nigeria (Federal Ministry of Science and Technology). Monitored, implemented, and maintained IT systems. Produced technical reports, analyzed data, and built databases. Facilitated discussions to resolve a safety concern with a key process monitoring instrument. Planned and designed technology related activities aimed at nurturing the growth of innovative businesses. Provided technical support and capacity building in science and technology. Collaborated with market development on new IT technologies for industrial and consumer groups. Facility Engineer Intern , 10/2002 to 09/2003 Company Name Analyzed process data from newly revamped furnace to improve efficiency of long-term performance monitoring plan by over 50%. Developed and maintained of engineering/operating standards through periodic review. Improved 40% Reliability/uptime performance and cost reduction efforts for the production units. Managed materials through preventive/corrective maintenance of products. Engineer Intern , 08/2000 to 01/2001 Company Name Produce a piping and instrumentation diagram of the pumphouse, cooling tower and condensate lines. Led weekly group meetings with interns and management for future improvements. Monitored, troubleshoot, and observed operations and processes for quality, damages and /or defects. Education Master of Science : Chemical Engineering , 11/2005 University of Lagos - City Master of Science Degree : Computer Science and Information Technology University of the District of Columbia - City Bachelor of Engineering : Chemical Engineering , 09/2001 Federal University of Technology - State Data Communication Network, Course Title: Ample view towards 5g mobile network The paper focused on the future and technology of the 5G network. University of the District of Columbia - State Information Security, Course University of the District of Columbia - State Tittle: An overview of cloud software-as- a service (SaaS) computing model. The paper focused on SaaS implementation, security, and its challenges. Summary CAREER OBJECTIVES An accomplished Chemical Engineer and IT Professional, with 10+ years of International work experience in Chemical Engineer Development. Skilled in research and data analysis and experienced in solving complex problems. Seeking to attain a position where I can use my experience in Chemical Engineering and educational background in IT. Affiliations Information Technology Specialist University of the District of Columbia, Workforce development 2018 Licensed Registered Engineer Council for regulation of Engineering in Nigeria COREN) Abuja, Nigeria 2006 ""Effective Research/Planning, Organizational Goal Implementation and Sustainable Monitoring Capacity 2014 Building Programme"", Richflood International Limited, Abuja, Nigeria ""Project Plans and Implementation Plan Gap Management"", Supreme Management Training and 2012 Consultancy Services Limited Johannesburg, South Africa. Highlights Microsoft Products. Highly proficient in Research and Development model. Excellent Interpersonal Skills Administrative and organizational skills Excellent Communication Skills Problem Solving Skills International experience Security analysis Risk analysis and mitigation Administrative Excellent Interpersonal Skills Excellent Communication Cost reduction Databases Database Electronic health records Information Security Market development Materials Meetings Microsoft Products Network management Network Organizational skills Problem Solving Skills Processes Quality Research Risk analysis Safety Security analysis Software development Technical support Troubleshoot View Skills Administrative, Excellent Interpersonal Skills, Excellent Communication, cost reduction, databases, database, electronic health records, Information Security, market development, materials, meetings, Microsoft Products, network management, Network, organizational skills, Problem Solving Skills, processes, quality, Research, Risk analysis, safety, Security analysis, software development, technical support, troubleshoot, view ",INFORMATION-TECHNOLOGY 268," PROJECT(S) MANAGER Professional Overview A Medical Anthropologist who is driven by a fundamental interest in human health and welfare from a sociocultural perspective. Ms. Kazaryan is prepared to use her strong research and project management skills to develop, implement, evaluate, direct, and monitor public service projects for the protection and security of human subjects. Core Qualifications Project Management, Compliance, Monitoring and Evaluation, Quality Management and Assurance, Program Planning/Development/Implementation (Technical and Non-Technical), Report Writing and Presentation, & Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews and Interactional Analysis, Literature Review and Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, & Diaspora Education Master of Science & Philosophy , Medical Anthropology 2015 University of Oxford - City , State , UK *Scholarship by the Luys Foundation of Armenia* Advisor: Elisabeth Hsu, University of Oxford, Medical Anthropology Professor and Fellow of Green Templeton College, Oxford Bachelor of Arts , Anthropology 2012 University of California, Berkeley - City , State , USA *Academic Honors in Anthropology, Distinction in General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department of Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department of Slavic Languages and Literatures Associate of Arts , Honors General Education 2010 Glendale Community College - City , State , USA *Academic and Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 to Current Company Name - City , State Within the first few weeks, produced the company Disaster Recovery/Business Continuity Plan in coordination with the Pharmacy Manager and the Pharmacist in Charge. Currently manage monitoring and evaluation activities within all pharmacy departments via [review of] internal audits. Ensure compliance with all applicable state and federal standards as outlined by the National Association of Boards of Pharmacy (NABP). Supervise the current Compliance Officer in order to accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal with all public relations matters. Goal is to create not only an ethical, compliant, and safe working environment, but also ensure the same integrity is represented in the healthcare services provided. Consultant Sep 2015 to Dec 2015 Company Name - City , State Provided methodological training directly to the Monitoring and Evaluation Department. This included lessons in ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, and systematic review of research literature. Actively participated in a number of private consultations, public conferences, and key cooperation workshops with delegates from the World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food and Agriculture Organizations of the United Nations (FAO), and all Eurasian Economic Union (EEU) nation states and their respective ministries from the health and agriculture sectors. Compliance Officer Sep 2012 to Aug 2013 Company Name - City , State Designed a comprehensive policy and procedure company manual for employees, patients, and shareholders. Reviewed patient-pharmacist consultations, internal audits, and dealt with all compliance and ethics related issues. Accomplished accreditation by the Utilization Review Accreditation Commission (URAC) for the company. Built strategic pharmaceutical alliances resulting in signed contracts with major drug manufacturingcompanies to allow for the dispensing of new and/or limited distribution cancer treatments. Licensed the pharmacy in 24 U.S. states outside of the state of California. Collections Management Assistant Aug 2011 to Jun 2012 Company Name - City , State Served as right hand assistant to the Manager of the Collections Department at UC Berkeley's Museum of Anthropology. Supervised researchers, students, interns, and volunteers regularly as they worked with valuable and fragile artifacts, including human skeletal remains. Organized the collection inventory, conducted database entry for all Oceania artifacts, and reviewed system entries by working interns and volunteers. Recruitment Intern Sep 2010 to Jun 2011 Company Name - City , State Contributed to overall campus recruiting strategy, planned campus events, held public speaking events, assisted in publicizing upcoming events, consulted and maintained the confidentiality of student applicants, answered inquiries, collated reports, filed recruitment information, saved and transferred all documents and correspondence in a sound manner. Leadership Cultural Affairs Representative of Sweden (2015): Model United Nations, UN Armenia Mentoring Associate & Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University of Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management and Strategic Goal Setting Critical Thinking and Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, and Recruiting Organized, Determined, Professional, Personable, and Adaptable Languages & Interests Armenian and English - Fluent Reading, Writing, and Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) ""Mezabujutyun: The Medicinal Uses of Urine Among Armenians in Diaspora"" University of Oxford Kazaryan, A. (2012) ""Armenian Americans: Ethnic Invisibility and Double Consciousness in Diaspora"" University of California, Berkeley Kazaryan, A. (2010) ""Neolithic Çatalhöyük: The Origins of Culture"" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu , Professor of Medical Anthropology at the University of Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan , CEO and President at TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund , Collections Manager at Phoebe A. Hearst Museum of Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong , Professor of Anthropology at UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu ",AGRICULTURE 269," PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled at delivering sharply focused, high-impact for corporate, government, and not-for-profit organizations that generate measurable results. Strategic thinker who understands big-picture business goals, develops program strategies/tactics, and exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing & Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 to 01/2014 PUBLIC RELATIONS MANAGER Company Name － City , State Create/implement plans to promote IREM and its credentials, product/service offerings, thought leadership initiatives and events via ongoing publicity news flow and media relations outreach. Secure /promote speaking engagements for IREM leaders at high-profile industry events. Develop publicity/public relations tools and resources for chapter, regional and national leaders; provide training on use. Coordinate annual leadership communications training focused on formal and informal interaction with media and other target audiences. Support leadership outreach program to those positioned to purchase (or influence purchase of) IREM products /services. Contribute to branding strategy as a resource to the Marketing Department. Provide timely, engaging, newsworthy content for IREM social media platforms. Develop/administer budgets for PR and related programs with focus on cost control. Some Key Achievements: Cultivated long-term relationships with local/regional/national press contacts by proactively stimulating and responding to requests for editorial input. Received many unsolicited compliments from media about quality and speed of service. Achieved double-digit, year-over-year increases in media coverage as measured by audience reach, volume of placements, and number of media outlets. Developed/ implemented program to identify and train IREM spokesperson experts to respond to media and other inquiries. Orchestrated /participated in annual Leadership Media Tours to New York for organization's top executives, with one-on-one meetings arranged with prominent media outlets, including the Wall Street Journal. Prepared background information, talking points, story ideas and other materials to help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders to win leading industry awards. Led committee of industry leaders and senior staff that developed and launched a major program to grow more enrollments in IREM education programs, more practitioners pursing/ obtaining IREM certification and membership, and more college/university students interested IREM and a real estate management career. Now institutionalized across 93 US and international IREM chapters, the program has generated, and continues to yield, excellent results. Successfully managed crisis communications for incidents including dismissal of a high-level staff member and murder of an association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects on a daily basis, completing them on time and on budget. Worked across departments and member groups in ways that promoted collaboration. Mentored less-experienced employees on issues related to PR and media relations. 01/1988 to 01/2003 SENIOR VICE PRESIDENT Company Name － City , State A 50-plus-year-old international public relations firm. following successive promotions from Account Executive) Some Key Responsibilities: Serve on leadership team responsible for office growth strategy, employee policies, etc. Help to sell new business, including proposal development and formal presentations. Manage all aspects of accounts assigned to lead, interfacing with executive leaders and PR staff to develop program goals, strategies, tactics, budgets, timelines and measurement parameters. Help manage and mentor junior staff Some Key Achievements: Built strong relationships with diverse client base that included corporations, government bodies and association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers & Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas and Electric Company, National Roofing Contractors Association. Key clients had longevity of between eight and 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas and Electric and Jamaica Tourist Board. Orchestrated high-impact media relations results for all client programs in which media outreach was a component. Conceived and directed numerous major, successful events to promote various client programs, including many held at high-profile venues in New York and Chicago. Education BA SYRACUSE UNIVERSITY － City , State GPA: with Honors with Honors Interests Recognized for excellence in corporate communications by: *Financial World Magazine *National Association of Investment Clubs *International Association of Business Communicators Affiliations National Association of Real Estate Editors, Associate Member (formally recognized for meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member of the Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized for excellence in corporate communications by: Financial World Magazine National Association of Investment Clubs International Association of Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic ",PUBLIC-RELATIONS 270," HR ASSISTANT III Certifications John A. Logan College 2003 - 2005 *  University of Alabama at Birmingham 2006 -* Professional Summary Human Resources Coordinator with extensive background in payroll processing, accounting and finance. Proficient in ADP and QuickBooks software. Results-oriented Human Resources Coordinator with 10+ years in all aspects of human resources management. Highly effective communicator who excels at building relationships at all organizational levels. HR professional highly effective at verifying that all documentation is properly authorized and supported according to company policies, regulatory practices and legal requirements. HR Coordinator offering well-rounded background in human resources, accounting and administration. Skilled in preparing and analyzing staffing metrics and reporting. Results-oriented Human Resources Executive with broad experience in all areas of HR, including policy development, performance management and benefits administration. Skills SHRM - HR Generalist Certificate CiHRG Member SHRM Member Notary Public ADP Vantage ADP Recruiting JD Edwards (JDE) Payroll 2016 Certificate via Fred Pryor Seminars All Windows versions and Mac OS platforms. Excel Word Access PowerPoint Outlook SAP HR department startup Benefits and payroll coordination Staff recruiting and retention Background checks Detail-oriented Payroll processing Exit interviews Accounting and finance Time Management Superb interpersonal skills Benefits administration HRIS Recruitment/staffing Interviewing Employee coaching Performance management systems Payroll administrator Unemployment laws Records maintenance Training programs development Audit preparation and reporting Change management General accounting Budgeting proficiency Regulatory compliance Expertise in invoice and payment transactions Account reconciliation Exceptional organization Analytical reasoning Ethical approach Superior attention to detail Strong in MS Access and Excel Invoice coding familiarity Work History 05/2015 to 03/2017 HR Assistant III Company Name – City , State Administered payroll through ADP payroll system Benefit coordination and administration Employee Purchases through pay data batch entry Maintained sick leave and attendance programs Developed new process for employee evaluation which resulted in marked performance improvements. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Assisted various business groups with document organization and dissemination during acquisitions. Obtained documents, clearances, certificates and approvals from local, state and federal agencies. 01/2007 to 01/2008 Compliance Coordinator Company Name – City , State Payroll Verified licensure Compliance coordination per Federal and State regulations for nursing requirements Produced legal documents, including contracts and real estate closing statements. Researched statutes, decisions, legal articles and codes. Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases. Analyzed client balance sheets for auditing purposes. Contacted clients to schedule appointments and discuss the progress of cases. Conducted background investigations on the defendant. 07/2017 to 12/2017 Enrollment Coordinator Company Name – City , State The Enrollment Coordinator processes applications for, changes to, reinstatement of, and cancellation of insurance policies. Verifies eligibility requirements to meet Department of Insurance and Medicare regulations along with standards set by the organization for Individual, Medicare and commercial groups enrollees.  Analyze data received from various sources, to ensure accuracy of the claims and billing system. 10/2012 to 10/2013 Accounts Payable Clerk Company Name – City , State Generated and submitted invoices based upon financial schedule. Ensured invoices and check requests for our location were processed efficiently and accurately. Generated accounts payable reports for management review. Utilized talents and expertise when conducting monthly closing processes, journal entries, and accruals. Entered all invoices requiring payment via check or bank draft. Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials. Successfully implemented new technologies and process automations to encourage continuous improvement. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Skills Accounts Payable, ADP, ADP payroll, C, databases, filing, HR, JD Edwards, JDE, Mac OS, Access, Excel, Microsoft Office programs, Outlook, PowerPoint,Windows, Word, Notary Public, nursing, Payroll, Policies, project management, Purchasing, Recruiting, SAP, Scheduling, Seminars, Supervisor, Technical Support, Transportation, utilities Education 2005 Associate of Science : Biology John A. Logan College - City , State Affiliations CiHRG member  SHRM member and Graduate of Generalist Program ",HR 271," FINANCE MANAGER Highlights Essbase PeopleSoft Tableau Access Excel Hyperion Experience Company Name July 2014 to Current Finance Manager City , State Develop financial models for Professional Lab Services (PLS) management team and assists in the preparation of business cases for new lab management deals. Reviews deal models and underlying assumptions to ensure effective financial decisions are being made. Spearheads monthly actual to budget financial analysis and capital expenditure review for managed labs. Leads an investigation team that audits deals that are not meeting financial expectations and presents findings with provides recommended solutions to senior leadership. Streamlined and standardized monthly financial reporting for all existing managed labs. Presents quarterly financial results and outlook to General Manager, PLS and regional senior leadership. Established deal tracking mechanism to track financial performance compared to the deal model. Coordinates with business partners to build annual budgets and quarterly forecasts for existing managed labs and projects future revenue/OM growth. Reviews business cases for incremental capital expenditure requests for existing managed labs. Develops PLS department annual cost budget and reviews with General Manager, PLS and Senior Finance Leaders. Company Name June 2012 to July 2014 Senior Financial Analyst City , State Partnered with the region's Operational Leadership Team and provided financial support to each function by reviewing functional P&L results, FTE/productivity trends, invigorate cost savings, and addressing ad hoc requests. Performed monthly P&L trend analysis for a $1.5 Billion region, ensuring the accuracy of the financial statements and communicated key drivers of variances to budget to the Regional Finance Director. Review journal entries and reconciliations prepared by Centralized Accounting to ensure accuracy. Built and automated budget/forecasting models to ensure accurate and efficient updates to forecasts. Lead the headcount and Salaries, Wages, and Benefits forecasting for a region of 5,000 employees and conducted a monthly review with the region's Operational Leadership Team. Budgeted, forecasted, and monitored the region's monthly supplies expense, including analyzing overall cost per requisition, client supply cost per requisition, and allergen volume trends. Forecasted and budgeted monthly operating expenses including Automobile, Shuttle, Rent, Telecommunications, Utilities, and Depreciation. Prepared the daily specimen volume report for the region, including forecasting volume cycling and analyzing trends. Spearheaded the region's cost of testing update initiative and communicated results to the Regional Finance Director and Corporate Pricing. Budgeted, forecasted, and monitored the region's capital spending. Regional Fixed Asset subject matter expert, coordinating the addition, transfer, and disposal of assets. Developed and implemented new processes to improve internal controls and gain efficiencies. Supported the Regional Finance Director and process owners during Internal Audits and SOX testing. Indirectly managed/mentored one individual. Company Name November 2010 to June 2012 Senior Auditor - Internal Audit City , State In-charged and performed audits of domestic and international business units. Supervised 2-5 Staff and Senior Auditors, provided on the job training, established time frames for task completion, and communicated key objectives and goals. Headed Foreign Corrupt Practices Act (FCPA) auditing for the company consisting of interviews with international Business Unit senior management and testing procedures. Worked with Legal Counsel on remediation of control deficiencies and FCPA policy violations identified. Conducted audit planning, including risk assessment, scoping, budgeting resource needs, assigning work areas, and scheduling audit timing. Updated audit work programs to better address potential risks within business processes. Wrote internal audit reports, rated the audit findings based on risk, determined the report opinion based on audit findings, and provided management with an effective recommendation. Implemented the use of data analytic procedures, increasing the efficiency and effectiveness of audits. Managed one direct report, ensuring successful career development. Company Name August 2008 to November 2010 Senior Auditor City , State Performed financial audits of SEC corporations and governmental entities. Education May 2008 Bachelor of Science : Business Administration GPA: GPA: 3.95 Business Administration GPA: 3.95 Seton Hall Varsity Swim Team: NCAA Division I, Big East Conference Seton Hall University December 2009 MS : Professional Accounting City , State GPA: GPA: 3.94 Professional Accounting GPA: 3.94 Skills Accounting, ad, auditing, Benefits, budgeting, budgets, budget, business processes, client, drivers, Essbase, senior management, Finance, financial, financial analysis, financial audits, Develop financial models, financial reporting, financial statements, forecasting, functional, General Manager, Hyperion, Internal Audits, internal audit, international Business, Leadership, Legal, Director, Access, Excel, outlook, PeopleSoft, Pricing, processes, risk assessment, SOX testing, scheduling, Tableau, Telecommunications, trend, Utilities ",FINANCE 272," ADVOCATE Summary Seeking a part time or prn generalist position in Human Resource. Conflict Resolution Team Building Mentoring and Coaching New-Hire Orientation Disc Personality Assessments Training and Development Leadership Development Performance Appraisals Technical Skills Experience Advocate 01/2012 to Current Company Name City , State NF/SG Healthcare for Homeless Veterans Program Coach, mentor, and develop 100 clients, with resume assistance, career counseling, complaints, and problems. Develop, manage and evaluate training and organizational effectiveness strategies; that promote the development of a skilled, high-performing, motivated workforce focused on the achievement of company key performance indicators. Develop career plans that fit clients' aptitudes, education levels, physical abilities, and career goals. Serve as internal consultant to all levels of management to identify and resolve issues, such as; employee retention, skill development, professional growth, succession planning, and performance improvement. Partner with business unit leaders and serve as a strategic resource to assess company-wide training and development needs as well as provide recommendations for change. Evaluate, motivate, coach, and counsel 25 peers in the performance of their duties. Veteran Affairs Specialist 01/2011 to 01/2012 Company Name City , State Provided training, education, career counseling, and job placement services to broad range of clients. Participated in group orientation for clients to promote the development of entry-level and career job opportunities. Administered career scope assessment tests for 100 clients to identify skill building needs. Attended meetings to obtain information for use in training programs, or to inform management of training program status. Employment Representative 01/2011 to 01/2012 Company Name City , State Presented information, using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos, and lectures. Provided leadership and guidance to new workers on training resources, materials and aids, to achieve training objectives. Developed and implemented 40 standards and policies, and managed all documentation, information, and multimedia materials; conducted dozens of quality-analysis reviews. Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. Training Coordinator 01/2000 to 01/2009 Company Name City , State Evaluated training requirements for each division, consulting with department managers, HR and external resources. Managed the process of identifying and addressing employee development opportunities through focus groups, 360-degree assessments, and blended training solutions that include instructor-led classes, case studies, self-study, mentoring programs, e-Learning, coaching, role-play, OJT, and web-based training. Conducted over 100 employee evaluations for strength and weakness and performed cross-training exercises for competency and efficiency. Developed document-teaching procedures for team of 15 technical trainers, encompassing instructional manuals, quick reference guides, and test results forms. Acted as liaison and applying experience to resolve and handle a variety of HR functions, to include; benefits, payroll, awards time/attendance, disciplinary actions, counseling/evaluations, conflict resolution, retention efforts, and management of files. Evaluated and developed requirements for over 50 diverse operational positions, as well as processes for improved productivity and work center performance. Education Bachelor of Science : Human Resource Management 1 2013 University of Phoenix City , State GPA: GPA: 3.3 Human Resource Management GPA: 3.3 Lean Six Sigma Certificate, 2013 North Florida/South Georgia Veterans Health Administration Workshops, Gainesville, FL Writing Advantage Certificate, 2013 Coaching Toward High Performance Certificate, 2013 Franklin Covey ""Seven Habits of Highly Effective Leaders Certificate, 2012 Motivational Interviewing Certificate, 2012 Crucial Conversations Certificate 1 2012 Villanova University City , State Skills benefits, Coach, Coaching, conflict resolution, consultant, consulting, counseling, clients, documentation, focus, forms, HR, instructor, leadership, materials, meetings, mentor, mentoring, multimedia, organizational, payroll, policies, processes, quality, quick, Six Sigma, strategic, teaching, employee development, training programs, Workshops Additional Information AWARDS AND RECOGNITION Earned 10 years of dedicated ""Federal Government Service Award"" 2013. Veterans Affairs Award"" Friend of Social Work Award"" 2013 for outstanding performance. Professional Affiliations National Society for Human Resources Management, Member Jacksonville, FL Society for Human Resource Management, Member American Federation of Government Employees, Union Member ",ADVOCATE 273," SR. HR GENERALIST Summary Quality-driven analytical professional who delivers consistent and successful results in HR affairs, including recruitment and retention, staff development, safety and health, mediation, conflict resolution, benefits and compensation, HR audit and records management, HR policies development and legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP & Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction Experience Sr. HR Generalist 01/2012 to Current Company Name City , State Manage and Coordinate HR Support to 5 Resorts throughout South and Central Florida. Enforce company's policies and procedures for 2000+ employees, in conjunction with the bargaining agreement. Responsible for short and long term planning and management of the Human Resources function. Recommend the department's budget and manage expenses within approved budget constraints. Major areas of responsibility/management include, but are not limited to, employment, wage and salary administration, benefits, training, employee/labor relations, organizational development and payroll. Work closely with Resorts General Manager implementing, achieving and maintaining the Resort's goals and objectives. Participate in total Resort management as a member of the Resort Executive Team. Key Accomplishments: Created and implemented a training program for managers and supervisors including topics such as; employee motivation, effective leadership, completing disciplinary actions and performance reviews. Satisfied record keeping requirements evaluated during annual HR Audit. Reduce turnover rate by improving recruitment strategies, effective interviewing and proper selection. Improve employee relations events increasing employee participation and satisfaction. Office Manager 01/2010 to 01/2011 Company Name City , State Responsible for recruiting, interviewing, and hiring as well as monitoring payroll for over 60 retail employees. Managed workers compensation cases for all employees. Maintain HRIS database and 200+ personnel files. Conducted reference checks and performed new hire and safety orientation for new employees. Administer Personal Time Off and Sick Time records in the HRIS database for over 4000 employees in 4 states. Ran and audited weekly benefits reports. Acted as a liaison between benefit vendors and employees to resolve and troubleshoot claims issues. Issue monthly and quarterly workers compensation reports to senior management. Maintained OSHA logs and acted as a liaison between the carrier and the injured employees. Conducted new hire benefits orientation and organized annual benefits fair. Key Accomplishments: Developed and implemented PTO plans and Sick Time Plans for groups of employees that were currently not being tracked in the HRIS database. Discovered and corrected a $200,000 error in reporting reserves for workers compensation claims. Redesigned and updated the open enrollment and new hire benefits newsletter. Provide assistance to the Benefits Manager in creating a companywide wellness program. HR Specialist 01/2008 to 01/2010 Company Name City , State Promoted company wide a broad range of HR functions; Job Fairs and , administering benefits, overseeing disciplinary actions, and managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Key Accomplishments: Foster a teamwork/open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee-retention rate of 89% within an industry where high turnover is the norm. Devise creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Education Master of Science : Industrial/Organization Psych 2012 University of Phoenix City , State Industrial/Organization Psych BA : Business Administration Human Resources Management 2009 Interamerican University of Puerto Rico City , State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot ",HR 274," ENGINEERING TECHNICIAN Summary Work as engineering technician on fault isolation area saving medical devices from electrical failures that could be reworked at site depend the electrical failures. Delivering $1,200 per each device that can be saved at site. Implement new electrical test location that affect yield per site, medical devices and machinery that cost $5k each equipment. Reducing electrical disposition and operator overtime work. Experience Engineering Technician January 2013 to Current Company Name － City , State Work as an Engineering Technician on Fault Isolation area that involves electrical disposition of medical devices that fails on different electrical test on the manufacturing process. Preventive and corrective maintenance of equipment as electrical tester machinery and equipment that are involve on manufacturing process. Develop documentation as IQ, OQ, PQ, IQP, PPQ and others documents to validate new electrical machinery that arrives to the site. Troubleshoot medical devices that fail daily on electrical process operating customs software developed by the company, power supply, Pico amp meter, source meter, DMM, Digital Phosphor Oscilloscope and custom software. First article inspection for new fixture that arrive at site. Installation and Operational Qualification Protocol of 3 new different electrical testers. Monthly Preventive and corrective maintenance of electrical testers and troubleshooting electronic circuit boards and electronics modules that are part of the equipment. Daily Production First Pass Yield report of electrical production process and evaluate failures on report to work as soon as possible with the machinery that have a continuous electrical failures that impact daily production targets. Soldering experience with both through-hole and surface mount technologies, repair cables, connector, and electronic fixture assembly on ESD sensitive environment. Assembling and, wiring new equipment that arrive at site using schematic diagrams. Instrument Technician January 2011 to January 2012 Company Name － City , State Addecco Service Daily Calibration of instrument used on manufacturing areas that are used for manufacturing process and monitoring temperature and humidity of all rooms were products are develop to ensure good quality products. Technical work that involved, repair, installation, troubleshooting, loop checking calibration of equipment and process control systems used in manufacturing and analytical labs. Preventive maintenance work that involves monthly calibration of equipment as PSI gauges, Temperature and Humidity chart recorders, conductivity sensors, torque testers used on packaging area, PH sensor, Flow meter instrument etc Daily weigh balance calibration used on analytical labs and manufacturing process rooms as Mettler Toledo, Sartorious etc Project Manager Assistance January 2005 to January 2011 Company Name － City , State Work on projects estimation for electrical mechanical and instrument installations, instrument, electrical and mechanical maintenance for pharmaceutical and biotechnology facilities. Work as intern contractor on Amgen as maintenance technician of Utilities. Electrical and Mechanical Technician: Preventive and corrective maintenance of pneumatics valves, ball valves, exhausts fans and other instrument as AIT, TE, Speed sensors, Flow Meters, PIT and LIT following GMP's and SOP documents. Work on installation, troubleshooting and equipment repair following all GMP's and documentation report of all malfunction findings that cause the problem. Work on the development and executed the implementation and validation protocol of new equipment to ensure it meet all design and specification and site regulation. Participate in improvements of new corrective and preventive maintenance to get equipment out of risk. Education Bachelor of Science : Electrical Engineering , 2009 POLYTECHNIC UNIVERSITY OF PUERTO RICO POLYTECHNIC UNIVERSITY OF PUERTO RICO, PR Bachelor of Science in Electrical Engineering, 2009 ~ GPA: 2.50/3.00 Accomplishments Accomplished, proactive engineer with entry level experience in programming, testing, analysis, and design. Possess extensive educational qualifications with Bachelor degree in Science of Electrical Engineer with a minor in Control System Design. Recognized for strong adherence to safety, ability to work well as team member and leader, and exceptional work ethic. Proven technical, interpersonal communications, and training skills. Core competencies and professional strengths include Certifications AIT Languages Spanish Skills Maintenance, Corrective Maintenance, Documentation, Industrial Machinery, Preventive Maintenance, Sensors, Biotechnology, Electrical Mechanical, Estimation, Hydraulics, Mechanical Technician, Pneumatics, Project Manager, Sop, Manufacturing Process, Apqp, Assembly, Circuit Boards, Dmm, Electrical Test, Esd, First Article Inspection, Inspection, Medical Devices, Oscilloscope, Production Process, Schematic, Soldering, Surface Mount, Test Engineer, Through-hole, Wiring, Calibration, Control Systems, Packaging, Process Control, Sensor, Temperature And Humidity, Control System Design, Electrical Engineer, Engineer, Entry Level, Ieee, Mechanical/electrical Engineer, Proactive, Self Motivated, Testing, Training, Electrical Engineering, Pr, Public Relations ",ENGINEERING 275," PUBLIC RELATIONS SPECIALIST Professional Summary Public relations and communications specialist adept at media relations, special events coordination, issues management and community relations. Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff Education Bachelor of Arts : Communications Fayetteville State University - City , State Graduated with a 3.8 GPA Member of Alpha Kappa Alpha Sorority Graduated summa cum laude Member of Alpha Psi Omega Honor Fraternity Majored in Speech/Communications And Theater Minored in Biology Skills Deadline-oriented Strong creative vision Event planning Strong communication skills Media relations Communications management Natural leader Creative writing Diversity trainer Strategy development Public Relations Information gathering Work History Public Relations Specialist , 09/2019 to Current Company Name – City , State Generated and implemented media pitches for clients in Entertainment, Medical, Fitness, and Tech Industry Communicated with media weekly to build relationships and optimize press coverage Developed campaigns to increase public awareness of company and engage customers Coordinated press releases and handled press inquiries for the company Forged strong media relationships to further public relations goals Wrote press releases for routine use and crisis management Contributing Writer and On Camera Host , 08/2011 to Current Company Name – City , State Conducted extensive research on Entertainment and wrote several long-form pieces Networked with various industry leaders and experts to gather multiple perspectives on issues Wrote and produced compelling investigative and human interest stories about celebrities and iconic news subjects Captured and reported post-show recaps, highlighting successes and opportunities for improvement Traveled to location to write and report firsthand experience Introduced fresh and new angles on previously-reported material to update and inform readers Lead camera host for www.presspassla.com Excelled within on-call journalism positions, blending experience and passion to ensure timely and comprehensive reporting Interviewed high profile guests in the entertainment and sports industry Wrote factually correct, concise and engaging news stories within tight deadlines Researched potential news or feature stories for timely and quality distribution to public Managed competing deadlines with efficiency Completed thorough research into assigned topics Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content Followed through on beat sources, contacts and leads to gather information for stories Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories Director of Operations , 08/2003 to 08/2018 Company Name – City , State Supervised over 200 stamping and assembly employees to maximum productivity, at multiple locations Reduced project downtime and oversaw safety and various certification processes Developed and deepened relationships to form lasting and loyal partnerships Hired, coached and trained staff and monitored performance and offered mentoring to junior team members Limited financial discrepancies, reviewing and approving billing invoices and expense reports Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements Grew the business by creatively driving sales and maintaining cost controls Drove sales by effectively managing several multi-units within the facility Built customer and employee loyalty and effectively implemented operational strategies Delegated assignments based on site plans, project needs and knowledge of individual team members Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets Boosted team productivity through contests and incentives for staff ",PUBLIC-RELATIONS 276," EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend to practice general endocrinology; however I am pursuing additional training in the area of obesity medicine and hope to bring this expertise to the practice I join. My background in nutrition science and exercise, as well as my clinical experience in weight management and bariatric clinics, and research endeavors in clinical weight loss trials will enable me to develop the skills I need to supervise and direct patients in their weight loss efforts. I am open to working in both the inpatient and outpatient setting as my fellowship training has equipped me to manage inpatient diabetes and endocrine consults. Education and Training Endocrinology Clinical and Research Fellowship 2016 Duke University Medical Center － City , State , US Endocrinology Clinical and Research Fellowship at Duke University Medical Center. Anticipated completion June 2016. Master of Science , Clinical Research 2016 Duke University － City , State , US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City , State , US Medical Doctorate 2010 Medical College of Georgia － City , State , US Bachelor of Science , Biology 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Bachelor of Science , Family and Consumer Sciences, Nutrition Science 2006 University of Georgia － City , State , US Magna Cum Laude with High Honors Professional Experience Emergency Department Physician Jan 2014 to Current Company Name － City , State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 to Dec 2010 Company Name － City , State Medical Clinic Assistant Jan 2007 to Dec 2007 Company Name － City , State Employer Contact: Richard Field, MD and Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 to May 2006 Company Name － City , State Licenses ABIM Board Certified in Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 to present Pending: Endocrinology Board Certification (exam November, 2015) and ECNU Certification Honors and Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's or Dean's Lists each semester, 2002 - 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College of Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience and Publications Clinical Obesity Research with Dr. William Yancy at the Durham Veterans Affairs Medical Center (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Health Services Research with Dr. Matthew Crowley (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research with Dr. Susan Spratt (Ongoing). Supported by the NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining the culprit: Stress, Fat, or Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead of print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia and diabetes in patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management for complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal of Diabetes Science and Technology, Annals of Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal and Dairy Science, University of Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department of Endocrinology and Nutrition, Medical College of Georgia, Principal Investigator: Carlos M. Isales, MD Educational and Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor of residents and medical students in clinic and inpatient consultations, 2013 - 2015   Coordination of Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 - 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented to Endocrine Division fellows and faculty, 2013 - 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College of Georgia Triathlon Club, 2007-2008 Abstracts and Presentations Oral Presentations   Barton A, Caire M, Fulco F. Visceral Varicella in a Patient with CLL. American College of Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters   Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary to nonalcoholic fatty liver disease in a patient with hypopituitarism after craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges of Establishing a Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol for diabetic ketoacidosis in Kenya, ongoing project with Dr Peter Kussin at Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor for Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007 ",FITNESS 277," MANAGER Professional Summary Talented individual with a educational background in Economics from the University of California Irvine, seeks a career in the financial sector. Extensive knowledge in management, Microsoft applications, and economic theory. Always committed to approach tasks with tenacity and attention to detail. Very dependable and willing to take on added responsibility to learn and grow with every employment opportunity. SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate and de tai le d l Quick learner l Excellent planner and coordinator Skills Work History Manager , 04/2012 to 03/2014 Company Name – City , State l Trained staff and administered performance evaluations to track employee development. l Analyzed budgets, financial reports and projections for accurate reporting of financial standing. l Implemented innovative programs to increase employee loyalty and reduce turnover. l Prepared payroll. l Oversaw inventory and office supply purchases. l Screened applicant resumes and coordinated both phone and in-person interviews. l Provided an elevated customer experience to generate a loyal clientèle. lConductedweeklywalk -throughs with the store owner to discuss interior visual displays, including store window presentation. Public Relations Manager , 05/2010 to 04/2012 Company Name – City , State l Cultivated and managed relationships with key clients, vendors and community partners. l Coordinated and participated in promotional activities and trade shows. l Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities. l Ordered and distributed office supplies while adhering to a fixed office budget. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Sales Associate , 09/2009 to 03/2014 Company Name – City , State l Answered questions regarding the store and its merchandise. l Demonstrated use and care of merchandise. l Greeted customers and ascertained customers' needs. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Developed positive customer relationships through friendly greetings and excellent service. l Trained and served as a peer coach for new sales associates. g , 06/2009 to 09/2009 Company Name – City , State Audited new customer files to verify medical necessity and satisfaction of coverage criteria. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Improved timely paying of bills by developing flexible payment plans for patients. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Verified and created claim numbers by communicating with various insurance companies. f , 08/2007 to 06/2009 Company Name – City , State Maintained a clean reception area, including lounge and associated areas. l Verified and created claim numbers by communicating with various insurance companies. l Located, checked in and pulled medical records for appointments and incomplete patient charts. l Contacted patients regarding unpaid and underpaid accounts to resolve any issues. l Answered and managed incoming and outgoing calls while recording accurate messages. l Obtained signatures for financial documents and internal and external invoices. Education Bachelor of Arts : Economics , 1 2013 University of California - City , State GPA: l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 Economics l National Society of Leadership, received September 2013. l Deans Honor List for six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses in Economics and Finance l Research and Data Analysis l Advanced Econometrics and Regression Software l Probability and Statistics l Upper division Sociological writing and Research l Money and Banking Operations l Economic Anthropology l Asymmetric Information in the Financial Sector l International Studies l Asset and Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) : 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development ",PUBLIC-RELATIONS 278," CHEF AND RESTAURANT MANAGER Summary Chef with 15 years of highly recognized  work in catering and restaurant management in 4 star hotels and leading restaurants. Specializes in creating menus that attract and retain customers for events and parties. Looking for a challenging role in culinary management. Highlights Focus on portion and cost control High volume production capability Orchestrated a successful profit and loss statement Inventory management control ServSafe certified Utilized systems to successful cost Cross training ability Successfully implemented front and back of the house training and guideline program  Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed a kitchen staff of 15 employees during high volume dinner services for more than125 covers each night. Also have extensive knowledge of catering both on and off-site productions. Managed front and back of the house with team members Grossed over 20k per week in food and Beverage sales Experience Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2017 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Company Name City , State Chef and Restaurant Manager 12/2007 to 01/2018 Up-sold additional menu items, beverages and desserts to increase restaurant profits. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food. Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly. Consistently emphasized food quality and specialized baking techniques. Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Highly Skilled in final plate preparation with authentic presentation. Consistently emphasized food quality and specialized cooking techniques.  Increased sales by 17% over a two-year period. Prepared correspondence, accounting and financial documents for analysis. Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Company Name City , State Chef and Sous Chef 02/2001 to 09/2006 Systematically tasted and smelled all prepared dishes, and observed color, texture and garnishes. Provided courteous and informative customer service in an open kitchen format. Implemented and supported company initiatives and programs. Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas. Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving. Established and maintained open, collaborative relationships with the kitchen team. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts and dinners for guests and VIP's Education Associate of Arts : Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute , City , State , USA Attendance Achievement Award Top 10 % of class Bachelor of Science : Business 98 Salem International , City , State , USA Business Skills Account Management Project Management Computer Proficient ",CHEF 279," MORTGAGE BANKING FORECLOSURE SPECIALIST Summary Ambitious, self-motivated professional with a passion for quality work. Seeking a baseline opportunity in Underwriting, Lending, Auditing, Quality Assurance, or Analyst roles. Possess large spectrum of experience in the financial industry. I am a fast learner who values my employer. Personal characteristics: detail-oriented, thorough, computer-savvy, loyal, persistent, adaptable, eager to learn. Accomplishments   *Sharepoint, Early Resolution, FHA Connection, DOS LPS, MSP, CREDCO, RELS, Microsoft Word, Outlook, Live Meeting, Excel, Powerpoint, SLOAD, DAT and various other programs 3 years in Default Servicing * 3 years Loss Prevention/ Loss Mitigation * 7 years Mortgage Loan Processing/Mortgage Banking * 3 years Underwriting/Lending * 3 years Risk Management/ Analysis * 3 years Compliance/Quality Assurance * 10+ years Loan Operations/ Operations Experience Experience Mortgage Banking Foreclosure Specialist 01/2014 to Current Company Name City , State Foreclosure Department Maintained beneath a 3% error ratio in all searches performed *Service member Civil Relief Act (SCRA) *Use of industry mainframes; (LPS, MSP, Vendorscape, Lenstar, ResWare and Lotus) to efficiently communicate with internal clients. *Review of cases and all milestones requested by clients to ensure proper procedures and industry guidelines are used. Consumer Underwriter II 10/2011 to 12/2013 Company Name City , State Home Preservation Exceeded monthly production goals while adhering to a minimum 5% error ratio * Maintained a high level of production and maintained high quality standards * Restructured delinquent consumer mortgage loans in accordance with company, FHA, and industry guidelines using an in house underwriting software * Maintained quality control standards while maintaining production standards by company's definition * Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. * Performed final approvals and reviews the entire loan file through verifications processes, including adherence to multiple investor guidelines * Maximized quality by verifying underwriting conditions and approval requirements are met * Built knowledge about latest banking products and services through * Analyzed customer credit history in order to determine customer willingness to pay and affordability for various payment plan options. * Provided meticulous attention to detail in underwriting mortgages. Evaluated the financial strengths and weaknesses of borrowers to determine risk and repayment capacity in a Loss Prevention environment. * Conducted peer reviews for fellow teammates, offering methodology and logic to income cash flows prior to recommendation for resolution/modification. Analyzed income documentation consisting of: paystubs, Profit and Loss statements, tax transcripts, personal and business Federal and State Tax Returns, Rental income, S-Corps, Schedule C, 1120S, K-1's, personal and business bank statements, LES Military paystubs, W2's, 1099's, fixed income sources, etc. Loan Document Specialist II 08/2008 to 01/2010 Company Name City , State Mortgage Loan Operations Maintained below a 5% error rating on booking 50+ loans daily * Booking and review of conventional, F.H.A. & V.A. loans * Data entry functions including booking and review of recorded security instruments * Reviewed documentation for errors & omissions of security documents * Performed daily maintenance of the loan applicant database. Loan Processor 04/2003 to 08/2008 Company Name City , State Mortgage Lending Services * Corresponded with customers, management, and title companies, to respond to inquiries * Interpreted company policies while analyzing the applicant, property, and documentation to minimize the need for subsequent follow ups with borrowers * Verified and validated supporting income, asset, and liability documentation to ensure validity * Clears all Title exceptions and errors * Successfully maintained a minimum volume of 30+ loan packages daily with no errors Education Associate of Science : Business Administration Auburn University at Montgomery City , State Skills Loans, Mortgage, Documentation, Lending, Liability, Loan Processor, Mortgage Lending, Processor, Ups, Underwriting, Fha, Foreclosure, Cash, Credit, File, Financial Statements, Fixed Income, Mortgage Loans, Quality Control, State Tax, Tax Returns, Team Lead, Banking Loan, Data Entry, Loan Operations, Mortgage Loan, Operations, Security, Cases, Clients, Mortgage Banking, Audits, Bankruptcy, Fannie Mae, Internal Audits, Nss, Production Environment, Sales, Solutions, Telephone, Ambitious, Articulate, Auditing, Closing, Credit Analysis, Detail-oriented, Dos, Excel, Fast Learner, Loan Closing, Loss Mitigation, Loss Prevention, Microsoft Sharepoint, Mitigation, Outlook, Pipeline, Powerpoint, Problem Solver, Quality Assurance, Reviewing Financial Statements, Risk Assessment, Risk Management, Sharepoint, Trading, Word, Real Estate, Real Estate Analysis ",BANKING 280," HR GENERALIST Professional Profile Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control. Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Qualifications Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & OnBoarding HRIS Technologies Training & Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80  % through implementation of strategic workflow and process improvements. Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements. Experience HR Generalist 12/2004 to 01/2012 Company Name City , State Provides voice and data communications systems for small and midsized companies. 2004 present Recruited to help open new company  HR branch in  Germany guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs. Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the successful launch of US  Army office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well received tool that was later adopted company wide. Revised job descriptions across all levels and 50+ categories. Shadowed"" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Supervisor Company Name City , State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25member management team on interviewing techniques and best practices, conducting workshops and oneonone coaching sessions that contributed to sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and costeffective incentive and moraleboosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked newhire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions inhouse to reduce billable hours from 200+ to less than 15 per month. Education Associate of Applied Science : Business Administration 2016 Ecotect Institute City , State , United States Worked concurrently during college as a sales rep and team supervisor for ABC Video Store. Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops ",HR 281," SOCIAL MEDIA & COMMUNICATIONS MANAGER Education Master of Business Administration : Business 2014 University of Maryland University College City , State Bachelor of Science : Journalism & Mass Communication (Public Relations) 2007 North Carolina Agricultural & Technical State University City , State Summary Dedicated, creative, and highly-motivated communications & marketing professional with exceptional interpersonal skills and over seven years experience in the field. Adapts well to different environments and has the ability to learn new systems, quickly. Areas of expertise include Web and print content development and editing, social media content development and monitoring, brand management, and project management, among other skills. Experience Social Media & Communications Manager 07/2011 to Current Company Name City , State Works with chief strategist, as well as on-site managers, to assess communications needs of non-profit organizations Formulates communications plans and social media strategies tailored to client needs Oversees the implementation of communications plans and social media strategies for local non-profit organizations Attends local client events and works with on-site client managers, as well as content development managers, to do live social media posting from client, Agitate Media, and parent company (MAM Squared,LLC) accounts Evaluates campaign results Community Outreach & Involvement Manager (Technical Community Manager) 09/2012 to 01/2015 Company Name City , State Wrote and edited content for company e-newsletters Developed and edited marketing/promotional material and presentation content for special projects and events Updated company website with relevant material using the Kentico content management system Managed social media campaigns to promote engagement amongst 43 technical groups on Facebook, LinkedIn, YouTube, and Twitter Worked collaboratively with IT and Web Department Directors to implement complex website changes and revisions Generated and analyzed monthly engagement data to recommend and implement necessary tactical revisions Served as liaison between membership and high level executive leaders Developed and managed strategic plans to increase engagement & membership within 43 scientific technical groups Managed logistics for special events and activities Managed budget and allocation of funding for special events and activities Marketing Coordinator 10/2008 to 09/2012 Company Name City , State Designed, laid out, wrote, and edited all messaging for company marketing material Managed, maintained, and updated all content on company website Implemented company website redesign, twice Assisted Web vendors with SEO strategy implementation Drove and monitored Web traffic using Google Analytics reports Managed social media efforts on Facebook and Twitter Developed fliers for events and programs Managed, wrote, and edited monthly newsletters for staff, consumers, and board members Worked with Community Outreach Department in providing media support Assisted with the development and execution of communications and marketing plans Organized, publicized, and coordinated staff presence at various internal and external events Youth Department Assistant 01/2008 to 10/2008 Company Name City , State Wrote Web newsletter for an audience of more than 16,000 people, bi-weekly Contributed and implemented creative ideas to revamp Web newsletter Contributed articles to the Homefront Magazine printed publication Edited Homefront Magazine adhering to AP Style rules Processed payroll for nationwide camp staff Updated Web content for nationwide camp website and company intranet using Dreamweaver Responded to nationwide staff and general inquiries in a professional manner, daily Reviewed, analyzed, and evaluated camp financial assistance applications and awarded funds appropriately Monitored ""Planet D"" social media message board for children with Type 1 diabetes, daily Program Coordinator Intern 05/2007 to 08/2007 Company Name City , State Managed all aspects of program; ranging from public relations to budget development, and implementation Created compelling marketing material to advertise program events Developed and implemented program schedule, curriculum, and related events for teens ages 14-17 years old Coordinated and supervised all program functions and special activities; scheduled speakers, tours, structured activities, and project work Constructed annual summary and annual report for the Human Relations Department Public Relations Intern 01/2007 to 05/2007 Company Name City , State Served as a liaison with local press as YMCA representative at local events Ensured press knew where to set-up at local YMCA events Ensured press had all background information and material needed on YMCA at relevant local events Assisted the Financial Development Department with the development of ""The Mayor's Challenge"" campaign, an initiative to fight obesity in Guilford County Continual management of media relations for ""The Mayor's Challenge"" campaign, including PSA development and radio script writing Performed copy editing on local YMCA website Created fliers for various events Public Relations Intern 01/2005 to 05/2005 Company Name City , State Developed feature stories for Athletic Department's website Regularly updated content on Athletic Department's website Interviewed sports coaches and various sports team members for newsletter content Wrote press releases, weekly Technical Skills Adobe Creative Suite, Dreamweaver, FrontPage, Microsoft Office, Microsoft Outlook, Oracle Procurement, Joomla Content Management System, Kentico Content Management System ",PUBLIC-RELATIONS 282," CONSTRUCTION INSPECTOR Professional Summary Core Qualifications Experience 01/2018 to 06/2018 Construction Inspector Company Name － City , State Inspected construction operations on roads and bridges to ensure work was done in accordance with the construction plans and specifications. Interpreted contract requirements through the examination of the specifications and drawings Applied a variety of testing and inspection techniques. Resolved specifications, drawings or construction conflicts and problems with site supervisor and/or project manager. Monitored contractor's construction schedule, materials, and equipment. Reviewed construction project safety practices and advised the supervisor of any corrective actions. Documented daily construction activities by utilizing the PennDOT Engineering and Construction Management System. 10/2014 to 11/2017 Courier Company Name － City , State Picked up and delivered court documents in a polite, resourceful, and professional manner. Coordinated incoming and outgoing mail. Maintained route supply inventory to ensure mail and documents are delivered promptly. Provided customer service by giving customers necessary information. Maintained delivery records. Served individuals and companies with legal documents. 08/2000 to 11/2013 Police Officer (retired) Company Name － City , State Patrolled designated areas in a patrol car or on foot to provide assistance, protect persons, and safeguard property. Enforced NJ State 2C criminal laws and motor vehicle laws. Apprehended suspects by effecting a lawful arrest in order to take suspects into custody. Conducted preliminary investigations by interviewing victims and witnesses after a crime. Obtained information and maintained notes for investigations. Prepared investigative reports and supplemental reports to provide an official record of the investigation. Prepared complaint summonses and warrants. Served defendants with their summons or warrant. Testified in New Jersey Courts for traffic and criminal investigations. Dealt with varied types of persons individually and in groups in a courteous and effective manner. 04/1997 to 08/2000 Communications Operator Company Name － City , State Updated leave, time, and pay balances for employees. Reviewed, maintained, and posted daily schedules and overtime rosters. Recorded and maintained information using manual or computerized record keeping systems. Prepared and distributed applicable reports. Received and transmitted calls utilizing telephone and radio systems. Dispatched emergency personnel or equipment. Issued and received paychecks, mail, keys, and other items. 08/1995 to 04/1997 Warehouse Manager and Purchasing Company Name － City , State Responsible for overseeing the ordering, receiving, restocking, and inventorying of medical supplies and equipment. Coordinated and managed the distribution of medical supplies and equipment to nursing homes, home healthcare providers, pharmacies, and individuals. 11/1994 to 08/1995 Security Officer Company Name － City , State Patrolled store and adjacent premises to maintain order, enforce regulations, and ensure observance of applicable laws. Assisted and notified staff during routine problems and emergency situations. 09/1988 to 12/1994 Operations Specialist Company Name － City , State Operated surveillance and search radar, electronic recognition equipment, and identification equipment. Operated controlled approach devices and electronic aids to navigation. Served as plotter and status board keeper. Performed various security watch details. Performed diversified security duties to protect government property from fire, theft, and unauthorized personnel. Established and maintained various logs utilizing information obtained through numerous internal and external means including radio nets, electronic surveillance equipment and other various communication sources. Established and maintained primary and secondary communication source for reporting and assessment during possible wartime and peacetime crisis. Trained in the fighting and prevention of diversified classes of fires. Skills approach, Basic, bridges, C, Construction Management, customer service, delivery, Driving, government, home healthcare, inspection, legal documents, notes, materials, mail, radar, navigation, nursing, personnel, on foot, Police, radio, receiving, record keeping, reporting, safety, supervisor, supply inventory, telephone, warrants Education 2000 Basic Course for Police Officers Burlington County Police Academy － City , State Counter-Terrorism Awareness Street Survival Incident Command System Drunk Driving Prosecution and Enforcement Defensive Tactics Critical Incident Response Procedures for Schools Bomb Threat Response 1989 Fleet Combat Training Center Atlantic － City , State Additional Information Military Awards Good Conduct Medal National Defense Service Medal Navy Expeditionary Medal Navy Expeditionary Medal Sea Service Deployment Ribbon (Second Award) Navy Unit Commendation Southwest Asia Service Medal with Bronze Star ",CONSTRUCTION 283," ADULT EDUCATION INSTRUCTOR Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I have also been involved with bringing to life the Adult Education Program in the Colton Joint Unified School District.   Compassionate teacher excited to take on new professional challenges and assist students in improving learning skills, and abilities. Hardworking and responsible professional adept at crisis response and activity planning. Experience Company Name City , State Adult Education Instructor 08/2016 to Current Developed a diploma program that fit the needs of the community, continues to work with the community and wants to see the students succeed move on into either industry or college  Company Name City , State Agriculture/Credit Recovery Teacher 08/2000 to Current Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Company Name City , State Agriculture Teacher 08/1995 to 08/2000 Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Material Development Created Diploma program for Adult Education  targeting students who have the desire to achieve receiving their diploma and    to create an engaging educational experience. Lesson Planning: Introduced new learning methods to ensure total comprehension for all students. ​ Education Subject Matter Authorization in Science: Science 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert 2005 University Of San Diego , City , State , USA Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills Excellent classroom management  Experience working with special needs students, as I feel Ag and special needs go and and hand Effectively work with parents Motivating students Innovative lesson planning Positive atmosphere promotion Advise students on academic and vocational curricula and on career issues Community Service Blooming FFA we completed jacket drives for the less needy Bloomington FFA completed shoe drives We put together turkey, Thanksgiving Food Baskets, for up too 25 needy families for both Christmas and Thanksgiving I worked with local 4H clubs, High Desert Challengers, Phelan Roadrunners, and Mojave Greens and we put together clothing drives, jacket drives and toy drives for the less fortunate Worked with the Builders Club and helped with the Veterans Dinner Additional Information Material Development - created college prep lessons targeting college bound students with Process Improvement. Develop new courses that resulted in program growth Plan Develop to create an engaging educational experience. Plan Development - I am able to plan and conduct activities for a balanced program of instruction, demonstration, and work time that provided students with opportunity to observe, question, and investigate. Goal Setting - established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations Parent Communication - Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning - Developed mid-semester evaluation for students to give feedback about curriculum and suggest alternative course materials and subjects for remainder of year. ",AGRICULTURE 284," TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience in the field of insurance with an emphasis on automobile claims.Trained in all aspects of insurance property and liability claims. Employs high-level negotiation skills in resolving claims to the satisfaction of all involved parties. Analytical thinker and innovative problem solver. Highlights Property and liability claims adjusting Thorough in critical thinking Analyze problems and develop favorable solutions Time management and organization Proficient in math, computer skills and Excel, Word and Access programs Effective interpersonal, listening and communication skills Multi-task and prioritize Pacify irate people Experience Company Name January 2013 to June 2015 Tax Examining Clerk City , State Adjust tax liability on1040X amended returns. Take corrective actions to process and close a case, such as adjusting taxpayer's account, penalties or credits, and computing tax liability. Research pertinent tax data through IDRS, databases, accounting records and available relevant systems. Assign case referrals requiring further examination per the tax code. Recognize indications of tax fraud. Process statute and potential statute cases, and ensure that all statutes are correct. Recognize problem areas with reference material and offer solutions. Maintain a fully successfully level processing over 11.2 documents per hour with virtually a 100% accuracy rate. Company Name September 1997 to December 2010 Business Owner/Manager City , State Managed the operational activities of a dairy distribution business. Maximized company revenue by creating databases and spreadsheets to improve inventory control and cost-and-risk analysis. Maintained account plans for 100 customer accounts. Improved communication efficiency as primary liaison for customers and vendors. Maintained high levels of customer satisfaction through offering after-hour deliveries and preserving positive customer rapport. Identified key growth opportunities for the business through expansion of our product line and delivery area. Leveraged knowledge of customers and market trends to successfully market our suppliers' products. Coordinated Customer and Vendor orders. Prepared procedural material for employees. Wrote correspondence for business proposals and collection. Renegotiated payment terms with dozens of suppliers. Verified details of transactions, including funds received and total account balances. Calculated figures such as discounts and credits. Suggested process improvements to secure prompt and regular receipts for the company. Deposited third party checks, as well as monthly reserve transfers. Researched and resolved billing and invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews and reconciled any variances. Communicated with customers via phone, email and in person to obtain payments on outstanding accounts. Company Name September 1990 to February 2000 Claim Specialist City , State Process first and third-party auto liability and property damage claims in accordance with laws, regulations and policies. Reduced loss ratios through fair and prompt processing of claims. Identified and collected evidence and determined its value to a specific claim. Interviewed claimants, witnesses, medical and vehicle specialists, and law enforcement to determine pertinent claim information. Gathered detailed information and completed field investigations. Coordinated with attorneys and testified at criminal proceedings. Conducted claim and estimate re-inspections. Analyzed repair estimates. Obtained all necessary information to complete proper evaluation of property and injury claims. Contacted injured parties and legal representatives to negotiate final settlements for claims. Communicated with insured and claimants to explain computations. Interpret policy and explain appropriate coverages to insureds and claimants. Offer company solutions to improve claim closures. Evaluate and negotiate total losses and Bodily Injury claims. Access available resources via the computer and/or storage files. Inspect property to determine damages. Recognize potential subrogation and prepare files accordingly. Trained and mentored 3 new members of the claim staff. Company Name January 1986 to January 1988 Customer Service Representative City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Managed daily office operations and maintenance of equipment. Verified that information in the computer system was up-to-date and accurate.Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Educated customers on product and service offerings. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Built and maintained effective relationships with peers and upper management. Cashiering. Research and resolve customer problems. Programmed and repaired pagers. Processed shipments and maintained organized stock shelves. Computed sales prices, total purchases and processed payments. Wrote reports and correspondence from dictation and handwritten notes. Experience Investigated and resolved claims using uncover and supply necessary facts to resolve the claim. Evaluated all evidence with the ultimate goal of creating positive outcomes for client's claims. Chronology Company Name Tax Examining Clerk City , State Education California State University of San Bernardino Bachelor of Science Degree : Computer Science City , State , San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable and Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone ",AUTOMOBILE 285," CONSTRUCTION MANAGER / PROJECT COORDINATOR / INSPECTOR Summary To demonstrate my architectural and construction management skills, which will help contribute to an organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 to 01/2001 Construction Manager / Project Coordinator / Inspector Company Name － City , State Maintained management information system to provide data essential to planning and control of project development. Scheduled, monitored and reported on the progress of approximately 90 assigned projects. Ensured adherence to time schedules and compliance with contracts requirements. Responded to all contractors' correspondence on behalf of the agency. Monitored the contractor' performance, quality and work progress. Ensured compliance with plans and specification for construction projects. Reviewed and identified any necessary changes to the contract based on field conditions. Provided technical guidance to the development staff. Maintained accurate records and subsequent authorization of payments. 02/1989 to 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City , State Special Projects Unit Construction Manager Supervised reconstruction/restoration of $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated and inspected contractor work daily. Conducted weekly site coordination meetings and monthly progress meetings. Coordinated contractor work between local utility companies and City agencies. Negotiated all change order work and authorized contractor payments. Managed interpretation of blueprints and specifications for project contracts. Established job specifications and established project goals and procedures. Ensured projects' compliance with applicable New York City rules and regulations. Evaluated and approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City , State Prepared construction documents and presentation drawings to support on-going projects. Supported all aspects of client service. 01/1988 General Office Assistance / Drafter Company Name － City , State Assisted in development of bids and proposals presentations for clients' review. Prepared construction documents to support on-going projects. Education and Training May 2016 Masters : Historic Preservation Pratt Institute Historic Preservation Bachelor of Science : Architecture City College of New York - School of Architecture Architecture Asbestos Supervisor Certificate Lead Inspector Certificate ATI - Asbestos & Lead Training Institute － City , State Institute of Design － City , State Perspective and Rendering Certificate International Design Seminar, Poltechnico of Milan, Italy Certificate Mechanics Institute － City , State Activities and Honors Professional Women in Construction (PWC) Languages Bi-lingual in Spanish and English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent in English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written ",CONSTRUCTION 286," EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher with extensive knowledge of the education system and educational testing standards. Exceptional communicator with advanced problem-solving skills. Versed in working well with all learning styles. Effectively leads special education teachers, liaises with other teams to facilitate high quality education for all students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach their IEP goals. Facilitate small reading and writing groups. Mentor struggling students to graduation with progress monitoring. Manage classes of up to 25 students. Accompany field trips and after school activities. Cultivate excellent student growth in test score results. Foster a love for literacy. Experience Eighth, Ninth and Tenth English Teacher March 2015 to June 2015 Company Name － City , State Develop general knowledge of entire program's 8-10 curriculum and very detailed knowledge of courses for which responsible Support students and parents with alternate strategies, provide additional assistance with daily assignments and projects Communicate regularly with parents, students, guidance counselors, curriculum specialists through use of computer and telephone Keep student records, data up-to-date, including cumulative files, student and family information, attendance accounting, log all student and parent contacts Consult with other teachers, staff learning specialists to develop alternate enrichment activities and modifications to students' programs to increase student understanding Seventh and Eighth Grade Reading Teacher and Department Chair August 2010 to July 2014 Company Name － City , State Performing to an exceptional standard in this position, where demonstrate skills and abilities earn promotion to position of Reading Department Chair. Utilizing expertise of curriculum to ensure the provision of an engaging, facilitative learning environment, efficiently managing the classroom with gifted and advanced reading students. Conducting detailed assessments of the learning capabilities of all students, altering teaching strategy to ensure inclusion and subsequent development of all students Fostering relationships with students from a diverse selection of cultural backgrounds, furthering skills in collaboration by working closely with parents, colleagues and administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 to July 2010 Company Name － City , State Adhering to tier 2 and tier 3 interventions in delivering flexible teaching practices to students, striving to ensure academic development of all students with differing abilities Performing comprehensive assessments, evaluations of progress and goals of each student within the Title One education plan in order to provide detailed feedback to parents, administration staff, students Implementing disciplinary procedures where necessary in order to ensure provision of a safe and focused learning environment Sixth Grade Reading and Language Arts Educator August 2007 to July 2009 Company Name － City , State Closely adhering to relevant guidelines and processes when preparing and applying a tailored lesson plan Playing an instrumental role in a team of nine/ten colleagues in order to deliver an effective learning environment for students of all abilities Heavily involved in the development and effective implementation of the Language Arts curriculum through participating heavily in curriculum development meetings Advancing skills in relation to analysis by gathering and evaluating data related to student performance, creating a lesson plan based on this information Ninth and Eleventh Grade Reading and Language Arts Educator August 2006 to January 2007 Company Name － City , State Striving to ensure the academic success of all students by providing rigorous lessons for students Education M.Ed : Curriculum and Instruction Reading , 2010 Secondary Reading and Curriculum - Grand Canyon University － City , State B.A : Liberal Studies English Writing and Multi-Cultural Anthropology , 2005 University of Central Florida － City , State Liberal Studies English Writing and Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing ",ARTS 287," ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position at your esteemed organization with scope for career advancement and professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design and refined the vehicle definition. Illustrated vehicle design and highlighted major interior and exterior dimensions of the vehicle concept. Presented a technology plan on the above parameters. Simulation and Analysis of 1-2 Shift Processes of a 6-speed FWD AT, University of Michigan-Dearborn, March 2017. Established a mathematic model for the transmission-vehicle system consisting of general state variable equation, specific state variable equation for the 1st gear, 1-2 shift process and 2nd gear operation. Simulated the launch of the vehicle from rest in 1st gear, initiated 1-2 shift at a speed of 15 mph, and 2nd gear operation for 2 seconds with an open torque converter and a fixed throttle position using MATLAB/Simulink. Reduced torque overshoot by spark retarding, and careful calibration of the oncoming clutch. Further, torque hole was reduced to maximum extent with help of spark retard. Modelling of Vehicle cooling system, University of Michigan-Dearborn, November 2016. Built a Simulink model of vehicle cooling system consisting of four sub models namely, engine operation, air flowrate, coolant flowrate and heat transfer. Determined coolant flow rate, heat rejection from the engine, and engine outlet coolant temperature for different vehicle speeds by executing the simulation model. Computational Analysis of Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations by using two-dimensional conduction equation in spherical coordinates and subjected the same to radiative boundary condition, with constant base temperature. Solved derived equations using Finite Difference Method and Gauss-Seidel iterations by writing a code in FORTRAN 95. Determined Heat transfer improvement as a function of thermal conductivity and emissivity, with and without irradiation. The hemispherical fin starts to radiate heat for thermal conductivity > 3 (W/mK) and absorbs heat for thermal conductivity < 3=""""> Engineering Intern Jan 2016 to Jun 2016 Company Name － City Completed basic and advanced level of training from regional training office of Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke in servicing of automobiles. Overhauled Engines and Transmissions with assistance of technicians. Carried out tasks such as inspection and replacement of clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge in working of CAN Bus systems. Assisted technicians in cylinder compression test, servicing of inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) to inspect, analyze and eliminate errors caused by various sensors and actuators present in different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective of the internship was to understand the different mechanisms and technical concepts involved in the end to end manufacturing of rail coaches and engines. The internship helped get a feel of industry environment. Witnessed various concepts such as welding, sheet metal works, CNC machine working etc. Benchmarking and Preliminary analysis (Mid-Size SUV), University of Michigan-Dearborn, September 2016. Collected Customer requirements from surveys, websites, magazine and, blogs. Conducted a benchmarking study of competitor vehicles with the reference selected vehicle. Developed preliminary specifications of the target vehicle. Developed Pugh Diagrams to determine how the target vehicle and benchmarked vehicles compare with the reference vehicle. QFD, requirement cascade and interface analysis for a selected vehicle system (Instrument Panel), University of Michigan-Dearborn, October 2016. Determined functional specifications through the application of the Quality Function Deployment (QFD) to a selected vehicle system. Cascaded vehicle attributes and sub-attributes requirements to vehicle system and its sub-system requirements. Developed interface diagram and interface matrix for the selected vehicle system included all major sub-systems. Identified and analyzed major trade-offs considered in designing the selected system to fit and work with other vehicle systems. Business Plan Development (Mid-Size SUV), University of Michigan-Dearborn, November 2016. Determined and developed various features, options, unique characteristics of vehicle systems and provided a brief description of the proposed vehicle. Determined the characteristics of anticipated customers and provided a brief description of market segment. Determined selling price and sales projection of the proposed vehicle. Developed Gantt chart and System Engineering 'V' model to show the vehicle program timings and various gateways. Determined costs, prepared revenue summary table, developed plots of curves containing life-cycle costs and revenues for the vehicle program. Constructed a benchmarking table that included comparisons done between target vehicle and competitors and risks involved for the addition of new features. Education and Training Master of Science , Automotive Systems Engineering May 2018 University of Michigan － City , State Automotive Systems Engineering 3.72 Bachelor of Engineering , Mechanical Engineering June 2015 Visvesvaraya Technological University － City , India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength of Materials, Design of Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented a technical seminar on ""MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE"", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 and Winter 2017 terms, University of Michigan-Dearborn. *Top 10 in a class of 140 students at PES Institute of Technology South Campus, Visvesvaraya Technological University. ",ENGINEERING 288," HOUSEKEEPER Professional Summary Dependable and trustworthy Housekeeper who works well with others and believes in working hard to satisfy each customer. Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Skill Highlights Customer-oriented Organized Self-directed Hardworking Exceptional time management Decision making skills Work Experience Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling. I am able to clean and maintain this home every two weeks. Have always had a great communicating relationship, flexible schedule for Sajeda. I believe working hard, achieving the tasks at hand, and being kind and friendly have resulted in a great relationship. 816-500-2786. Company Name January 2014 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors, wash, dry, fold, put away laundry and linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning, recycling. empty trash bins. Each task Stephanie has asked of me I was able to complete within the time needed. As a result of hard work and thorough cleaning, I have earned Stephanie's trust and confidence to clean and care for her home each week. 571-236-0017 Company Name October 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers with my attentiveness to their needs, the Schwarz family looks forward to me caring for and maintaining their home. 918-346-5788 Company Name April 2012 to Current Housekeeper/Caregiver City , State General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors, changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash bins., pet clean up, organize. Other responsibilities are drive to appointments, run errands, grocery shopping. With the dedication I have given to Ms. Saft, she has the ability to rely on me to meet her needs. 561-266-3238 Company Name April 2012 to Current Housekeeper City , State I work in many private homes. My responsibilities vary from home to home depending on the clients needs and desires. In most homes I do the general housekeeping duties such as kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins. Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up. Many of my customers live in Boca Raton, Delray Beach, Boynton Beach. I also have clients in Wellington, Singer Island and Green acres. After several months of caring for my clients homes I have won their trust in me to ensure their satisfaction in a well maintained home. As a result of this relationship they have allowed me to bring another great cleaner into this business. They are pleased and grateful for the hard work we give to them and refer us to their friends and neighbors. My goal is to care and clean the customers home to their satisfaction as well as my own, I believe I meet that goal daily. Company Name May 2013 to Current Housekeeper City , State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication and thorough caring for this home has given me the opportunity to be a valued asset. 561-712-7880 Company Name November 2012 to April 2013 Housekeeper City , State My responsibilities: going into private homes at a scheduled day and time to clean and maintain the residence. General housecleaning of bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping of floors, make beds. I worked as a two man team, listening to my boss and achieving the results she had expected from me. Accomplishing the duties needed for each individual home resulted in more referrals for business and many satisfied, happy customers. Company Name June 2010 to October 2011 Breakfast Chef City , State position responsibilities: opening the hotel restaurant, preparing, cooking breakfast food to order to be served for that day, create menu items to be served as specials for the morning, relate to wait staff and other kitchen helpers of such specials,ingredients and prices. Inform them of when to open the doors for business. Cleaned and shut down all kitchen equipment after the shift and cleaned and sanitized all work areas. As a result of great communication with wait staff and other employees the breakfast shifts were able to run smoothly, successfully and had grown 25% in sales in the first season I worked there. My goal was to satisfy the customers, my co workers and my boss. I was liked by all, they enjoyed the food and sent many compliments to the chef!. Company Name December 1996 to September 2009 Owner/Chef City , State Owned and operated a small breakfast/lunch diner in Maine my responsibilities:. purchased, prepared and cooked food to order. Oversaw all staff to be friendly and polite to customers. Created and explored new menu items and specialty items. Maintained all equipment to be in safe and functional working order. Ensured consistent high quality of plate presentation. Also handled all management duties, purchases, payroll, scheduling, paying bills, hiring, firing. As a result of many years of hard work, doing my best, I achieved many satisfied customers who returned on an everyday basis as well as out of state vacationers that came back year after year. Education and Training Wiscasset High 1985 High School Diploma : Business City , State , USA I graduated high school, didn't expand my education through school but had a lot of hands on training. I learned all my cooking skills through watching a Chef and listening to what he said. As I grew in the industry my cooking skills became more fine tuned. I challenged myself to create new menu ideas and searched for more ways to be a better Chef. Housekeeping for me started when I was young, I learned to clean the kitchen, bathroom, dust, dishes, laundry and iron. I have worked in private homes, commercial businesses, and for myself. \\\\ Personal Information Place of Birth: Lowell, Massachusetts Date of Birth: 8th of April, 1967 Present Resident in Lake Worth, Florida Sex: Female Status: Single Hobbies: Travel, Beach, Exercise, movies, Skills Honest Dedicated Dependable Additional Information I believe being kind and friendly is the best way to go through life. I enjoy spending time with my family, friends and having fun. I have a huge desire to learn new things and look at life as an adventure. ",CHEF 289," CHEMICAL ENGINEERING INTERN Objective Statement To obtain employment as an entry level Chemical Engineer utilizing my current experience and education. Competencies Project management Scheduling tools ChemCad, OAM, MES and EPI Structural red-line revisions skills Advanced written and conversational German Process piping Microsoft Office Quality control Strong presentation skills Process improvement Experience 05/2017 to Current Chemical Engineering Intern Company Name － City , State Intern at AkzoNobel, assigned to the Columbus, Mississippi plant working 30-40 hours weekly in the Hydrogen Peroxide division. Primary duties include observation of the different processes (hydrogenation, oxidation, extraction, distillation, mixing, and loading of peroxide and its components). Updating the OAM, MES, and OEE portals daily with information from the chief technician. Gathering quotes and product specifications for my two assigned projects, red-lining P&IDs in preparation for changes within the plant, and assisting with any jobs that my supervisor needs done. Lead any Management of Change meeting regarding my projects. Projects are as follows: -Replacing an automatic valve with a control valve on a condensate tank; adding a differential pressure transmitter to control the tank level; installing an orifice plate in the pipe to control the flow into the tank. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The scope of the project was $50,000. - Installing an RF Capacitance probe on an existing sight glass on a holding tank; replacing a chemical hose with a 316L stainless steel pipe and installing a control valve in the pipe to control the interface level within the sight glass. Responsibilities included obtaining bids for mechanical labor, electrical and instrumentation labor, and DCS configuration and quotes for instrumentation. The anticipated scope of this project is $30,000-$50,000. 07/2016 to 08/2016 Chemical Engineering Summer School (ChESS Vienna) Company Name － City , State The focus of the Chemical Engineering Summer school course, ChESS Vienna, was on practical exploration of unit operations of process engineering in lab scale and touring various chemical processing facilities in Vienna. Additional goals included developing improved teamwork, presentation, laboratory skills, as well as expanding the student's world view, providing an enriching educational experience, and improving the global awareness of our students, and enabling them to be more effective in international settings. Organizations Member- American Institute of Chemical Engineers Brother of Alpha Kappa Psi - Professional Business Fraternity UA College of Engineering- Peer Mentor Technical Skills and Qualifications Monitor and analyze data from processes and experiments. Follow safety procedures to be employed by workers operating equipment or working in close proximity to ongoing chemical reactions. Improve processes to separate components of liquids or gases or generate electrical currents, using controlled chemical processes. Troubleshoot problems with chemical manufacturing processes. Evaluate chemical equipment and processes to identify ways to optimize performance or to ensure compliance with safety and environmental regulations. Research engineering aspects of biological or chemical processes. Conduct validation tests of equipment or processes. Determine causes of operational problems or failures. Evaluate characteristics of equipment or systems. Proficient in Microsoft Office, OAM, MES, and EPI. Working knowledge of SAP, ChemCad, C+, Java. Advanced written and conversational German. Intermediate conversational Spanish. ​ Education 2018 Bachelor of Science : Chemical Engineering University of Alabama － City , State , USA Currently enrolled senior at the University of Alabama majoring in Chemical Engineering Anticipated graduation date: May 2018 2013 High School Diploma : International Baccalaureate Program Fairhope High School － City , State , USA Graduated May 2013 with IB Diploma. ",ENGINEERING 290," LEAD INTERACTION DESIGNER Summary Senior UX/UI Designer Profile: Tim has been involved in user centered design for over 20 years, with a focus on human factors and usability. He has worked on a wide variety of projects focusing on improvement of functionality and performance. He is an expert with Heuristic evaluation, usability, developing and evaluating user interfaces (GUI design), iterative design methodology and human computer interaction (HCI). Areas of experience: Usability & Interaction Design Usability engineering, Standards and guideline review, User interface design standards, Usability testing/Focus groups, Cognitive walkthroughs, Heuristic evaluation, Pluralistic walkthroughs, Website design, Interaction design, Personas, Use cases, Scenarios, Contextual Inquiries, Affinity Diagrams, Contextual Design, Ethnography, wireframes, user flows Development Software development standards, Software testing, HTML authoring, 3D modeling and programming, Advanced image manipulation and analysis, 3D interfaces, Interactive digital prototyping, Artificial Intelligence, touch input, SQL, Agile Development Other Secret military clearance, Military/ SPA WAR/DOD/ONR contracts, CDC/ NHSN, SaaS, Training and instructional design, Technical writing and editing, Project management, Healthcare, Medical Diagnostic Imaging systems, Electronic Medical Records, HIPAA, Fitness Equipment. Highlights User Centered Design Human Computer Interaction (HCI) Innovation Agile Development Contextual Inquiries Wireframes User Flows Prototyping Skills User Centered Design: Accomplishments Innovation Tournament award winner 2014 - Leveraging Real-time Algorithmic Dashboards (RAD's) to Improve Patient Care Innovation Tournament award winner 2013 - MARS: Medical Augmented Reality System 2009 IDEA Award - T7xe Treadmill 2009 Taiwan's Excellence Silver Award - T7xe Treadmill Patent 8,113,990 - Method of controlling an exercise apparatus Issued February 14, 2012 Patent 8,360,934 - Method of controlling an exercise apparatus Issued January 29, 2013 Patent 8,840,526 - Method of controlling an exercise apparatus Issued September 23, 2014 Experience Lead Interaction Designer 05/2012 to Current Company Name City , State Tim is the lead interaction designer on a nine person Agile software development team creating software for use in healthcare facilities. His role as one of three BAs on the team has him conducting user testing and interviews, data gathering, persona development, wire-framing, story writing, interface analysis, and being the general usability evangelist. He acts as the NHSN point of contact, keeping the software compliant with evolving CDC requirements. His team produces incremental updates to the code base on a two week sprint cycle and the velocity of his team has increased steadily over the last six months. Tim also serves on the Wellness committee and the Safety Committee as a floor warden and first responder. VP of Engineering / Product Development Director 09/2009 to 04/2012 Company Name City , State Tim worked as the VP of Engineering and product development. His responsibilities included managing the current suite of virtual reality software, designing the future software and hardware offerings, vendor relations, client support, systems design, sensor design, quality control and quality assurance, technology specialist, and usability evangelist. Other responsibilities included bringing new technology and opportunities to the company, driving the new vision for the company, and developing an on-line community around the new products. Innovation Engineer 09/2009 to 04/2012 Company Name City , State Tim worked as an innovation engineer, bridging the gap between need and technology. He utilized his skills as an engineer to create unique solutions for client needs. Projects included:. Intoxiclock: Took third generation product and migrated it from simple input device to multimedia application on a netbook. Upgraded poster sized input panel to USB HID device. Created custom dynamic printouts of user data. GermBot: Designed a UV-C retrofit to a vacuum robot for use in sterilization of floors without chemicals. Sr. Usability Engineer 02/2007 to 09/2009 Company Name City , State Tim acted as the resident usability expert in the development and production of a multitude of commercial and consumer fitness equipment. He was the primary innovator in the migration of the platform consoles from primitive LED displays to award winning advanced GUIs utilizing LCD displays. These innovative advances have allowed Matrix Fitness to expand into their markets, taking market share away from their competitors and positioning Matrix as the new market innovator and the product to beat. Tim produced interactive prototypes of all the interfaces and conducted user testing to validate his designs. He developed many tools and applications to aid in the production and testing of the new GUIs. He created a multi-screen interactive Kiosk that was used at numerous tradeshows as a selling tool for the new technologies that he helped develop. Tim was also very active in developing relationships with clients, vendors and possible business partners for Johnson. Among the people and companies that he brought in were: Best Buy, iTech Fitness, Lance Armstrong, PopCap software, Konami, Softkinetics, Big Rooster, NEC, LG, Dewar, Sharp, AMTouch, Immersion, RA Sports, and DataModule. Tim also served as the lead POC for partners such as iTech Fitness, FitLinxx, Polar, Virtual Active, Avnet and Eurotech. He also engendered relationships with Asian counter parts in both China and Taiwan with semi-annual trips overseas. Tim is also listed on several pending and awarded patents applied for by Johnson. Sr. Usability Specialist 04/2006 to 02/2007 Company Name City , State Tim worked as the sole User Centered Design person on a small team developing a product in an emerging medical field market. He was responsible for all aspects of the UCD process and monitored adherence to the IEC 60601-1-6 usability requirements. He interacted with marketing, the engineering team and clinical contacts to develop personas, workflows, task lists, use cases as well as requirements for the engineering team. He used Macromedia Director to create a high fidelity prototype of the product and assisted the engineering team in porting that to FLEX. He gathered data and prepared for the third phase of the project which involved observational research, affinity diagramming, task analysis, and more UI design. Human Factors and Usability Engineer 10/2003 to 03/2005 Company Name City , State Tim worked as a human factors and usability design specialist as well as a systems engineer, taking into account workflow, perception, usability, feedback, and aesthetics for an electronic oral feedback device. He was responsible for design and implementation of clinical testing and analysis software. Tim interacted with senior members of his team to define and then develop data visualization software. By following predefined standards and requirements, he proposed and designed a patient-tracking database to allow cross-referencing of multiple factors while adhering to security and privacy regulations. Designing and creating software for dynamically mapping the sensitivity of the tongue. GUI design, workflow, interlocks to eliminate user error, strict adhesion to standardized data collection procedures. Designing and creating software for visualization of collected data. Sitting in on design sessions and acting as resident Human Factors advocate GUI design, workflow, dynamic data analysis, 2D and 3D visualization, spacial and temporal visualization, interviewed users to determine usage, linking to multiple data sources. Designing and creating image projection software GUI design, workflow, image processing, 3D interpolation and projection Designing and creating software for dynamically stimulating the tongue with an electrostatic tactor array GUI design for human computer interaction (HCI), safety interlocks to control correct data input, dynamic stimuli manipulation. Developed and evaluated user Interface design and user interface compliance using iterative design methodology with user feedback. Designing and developing a subject database to track subjects and allow for analysis of subject data across multiple factors. GUI design, subject confidentiality, data integrity, robust system recovery. Project Manager and Human Factors / Usability Engineer consultant 08/2001 to 09/2002 Company Name City , State Tim worked as a human factors specialist by defining GUI standards, look and feel, and conforming to existing software specifications. Responsible for all aspects of the software development cycle from inception to delivery. Defined the user interface for Palm and Windows CE devices. Detailed requirements gathering. Review of client's needs and application functionality. Product Manager / Sr. Engineer 09/2000 to 08/2001 Company Name City , State Tim was responsible for all aspects of the development cycle of the Video Pics and Paparazzi Pics products. These included defining the products by means of prototypes and concepts and then generating product specifications. He also acted as the Human Factors advocate to aid in the design process. Tim served on the following project areas: Used human factors and usability design principles including heuristic evaluation when designing and prototyping the next generation VideoPics product in Macromedia Director. Defined and executed the QA/QC process. This involved setting up a QA bugs database, running compatibility testing, establishing version control, and heading up customer service and FAQs. Evaluated and allocated resources including hardware, media, off-site web hosting and programming staff. Established milestones to meet promised deadlines for product delivery. Interfaced with the marketing group to define products that were viable in the market place. Created all of the demos and helped with the collateral materials for the shows. Set up an online store that allowed users to purchase the product. Once the purchase was made, the information was entered into our customer database and the product was shipped through our shipping department. Managed many 3rd party relations such as OEM bundling, back-end print services, and strategic partners. Scientist 11/1997 to 09/2000 Company Name City , State Tim worked as a human factors and usability engineer on many projects. He designed and programmed a tactical graphics application (TacGraph) for the Global 2000 wargames. Tim also designed and implemented stimuli and experiments for research being conducted on 2D and 3D interfaces. These experiments ranged from basic 3D shape recognition to determining routes in a 3D terrain. Tim also developed a GUI based version of a text based nurses' orders system for the VA hospital that was to replace a very dated command line system. Designed and prototyped user interfaces for the tactical situation awareness tool (TacSAT). Conducted interviews with 5th Marines at Camp Pendleton and integrated new design ideas into the TacSAT. Design and implementation of an experiment based on the TacSAT that simulated a real engagement to determine how experience affected the decision making process. Worked with a team of Human Factors PhDs to determine the benefits of 3D interfaces. These experiments tested object recognition, spatial relationships, occlusion, depth of field, perspective, depth cues, and other factors. Worked with a team of Human Factors PhDs to develop experiments in shared awareness, data integrity, reliability, and multimodal perception. Worked closely with Principal Investigators from SPAWAR, DOD, NIMA, and DNR under a SECRET military clearance. Designed and implemented a GUI for a text-based nurses' orders system to gather performance and behavioral data. The new system increased efficiency and reduced error by over 80%. Software Engineer and Human Factors / Usability Engineer 11/1993 to 03/1998 Company Name City , State Tim worked with a 5-person team to rework a graphical user interface (GUI) for an Internet TV set top box under extreme time constraints. His role was primarily prototyping and user centered design of the GUI. He also served as the lead prototype engineer and project manager for the graphical adventure game Timelapse. He worked with a team of talented designers, engineers, and artists on 9 cross-platform interactive edutainment titles. Acted as the usability and human factors evangelist in every project with which he was involved. Ran focus groups. Rolled out field trial in Austin, TX. Collected and analyzed data of online usage in an attempt to better understand the users. Assembled numerous conceptual prototypes for presentation to GTE VPs. Assisted in the game design for 9 titles produced and distributed by GTEIM. Established processing methods for converting rendered images created in Alias, and animations created in PhotoShop and Director, into usable assets. Designed, prototyped, and coded product demos used for retail and trade shows. Acted as the lead puzzle prototyper for ""TIMELAPSE."" Worked as the chief technologist for ""TIMELAPSE."" Responsibilities included investigating current and emergent technologies and determining if they were applicable to the game. Traveled to Knoxville, TN to manage the engineering team at Cyberflix for 3 weeks and establish game requirements. Duties also included training on the use of production tools, establishing a minimum system requirement, testing of new game engines, establishing asset needs, communicating with GTE Entertainment in Carlsbad, CA as to the status of our engineering efforts. Worked as a liaison for the marketing department for the production team. Designed and developed a 3D chat area using Onlive!'s Traveler and 3D Studio Max. Education B.S. Degree : Cognitive Science June 1993 University of California City , State , USA Cognitive Science Affiliations CHI UX Community Human Factors and Ergonomics Society (HFES) IxDA Madison User Experience Group Publications Holste, S., Kobus, D., Proctor, S., Bank, T., & Liebhaber, M. (1999). Decision making in a dynamic but uncertain environment. San Diego, CA: Pacific Science & Engineering Group, Inc. Manuscript in preparation. Kobus, D.A., Proctor, S., Bank, T.E., & Holste, S. (2000). Effects of experience and uncertainty during dynamic decision-making. In Proceedings of the 44th Annual Meeting of the Human Factors and Ergonomics Society. Santa Monica, CA: Human Factors and Ergonomics Society. Proctor, S., Bank, T.E., Holste, S., & Kobus, D.A. (1999). TacSAT demonstration user's manual. San Diego, CA: Pacific Science & Engineering Group. St. John, M., Proctor, S., Callan, J., & Bank, T. (1998). The command post situation awareness tool (CPSA): An evaluation. Presented at the APA, Division 21 and Human Factors and Ergonomics Society Midyear Symposium, San Diego, CA. Smallman, H.S., St. John, M., Bank, T., and Cowen, M.B. (2000). The effects of motion parallax, drop lines, and object size in localizing tracks displayed in perspective view. SPAWAR Systems Center San Diego, CA. Technical Report, in preparation. St. John, M., Smallman, H.S., Bank, T., and Cowen, M.B. Tactical Route Planning Using Two-Dimensional and Three-Dimensional Views of Terrain. SPAWAR Systems Center San Diego, CA. Technical Report, in press. ",DESIGNER 291," TIMESHARE SALES Summary I am extremely confident that my skills, mentorship, education and experience will set me apart from the rest. Many would describe my character as someone who is always dedicated to the project at hand and willing to go the extra mile. I've managed large projects and provided meticulous attention to organizational processes and correct flaws when/if they occur. I am searching for a lucrative career in Sales as I have embodied the skill to connect with people, ask the right questions and find the need and desire for the product or property.   Currently living in Brickell and originally from NYC. Searching for a great company where I can contribute exceptional sales, work ethics, creativity and leadership.  Highlights Sales and marketing Skilled multi-tasker Team player Microsoft Office Knowledge of leasing and market conditions Fast learner Personable Quality assurance and control Results-oriented Contract management Relationship building Detail-oriented Excellent communicator Member of The National Association of Realtors​ National account management Established track record of exceptional sales results Excellent communication skills Energetic Resolution-oriented Well-versed in contract law Effective Retail Sales Manager Social media savvy Start-up experience Large cash/check deposits expert Invoice processing Highlyprofessional Proficient in Microsoft Office Client management Sales presentations Tech-savvy Experienced entrepreneur First time buyer specialist Highly professional Proficient in Microsoft Office National Association of Realtors Experience 05/2016 to Current Timeshare Sales Company Name － City , State Presentation of the Wyndham Vacation Ownership product to pre-qualified potential new owners and guests. Generated exceptional sales through initializing transactions and utilizing proper closing techniques. Provided follow up with each new owner to ensure ultimate customer satisfaction. 10/2015 to Current REALTOR Company Name － City , State Rent, buy, or sell property for clients. Perform duties, such as study property listings, engaging with prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts.  11/2014 to Current FOUNDER/CEO Company Name － City , State Start-Up Motor Coach Transportation Company. We provide luxury transportation for Hotel, Stadium and Convention Centers in Miami. Specifically we transfer large groups of 50 people or more to their corporate events, team building outings, sporting events and more.  Managed wide variety of customer service and administrative tasks to to get the business up and running properly with all licenses, insurance, capital and loan programs Informed customers about sales and promotions in a friendly and engaging manner. 01/2010 to 10/2014 FOUNDER/CEO Company Name － City , State Excelled at arranging outrageous, one-of-a-kind experiences such as deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters and Events. Created sales pitch for Sales team and lead team from 30 to up to 200 sales per day.  Conduct all PR, Sales and Client Relations. Mentored and trained sales team.  03/2006 to 09/2009 Contracts Project Manager Company Name － City , State Site consisted of 86 Whole Ownership Residences (Price Range: $1M - $17M) and 212 Fractional Ownership Residences (Price Point: $100,00 - $550,000 for a 1/12 Interest) Direct supervision of the Contract Supervisor and indirect supervision of the Contracts processing team along with supervision of support to sales and marketing team. Timely notification to sales executives and follow through on special circumstance, cancellations, defaults. Effective training of contracts processors regarding procedures, policies and responsibilities of contracts processing personnel, as well as any legal requirements regarding accepted contracts at point of sale. Enforcement of any procedures established to ensure all contract documents are completed correctly by sales executives. Provided leadership and supervisory direction to administrative support personnel for sales executives and sales management. Monitor owner/sales executive assistance quality, procedures and methodology in Quality Assurance Department. Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals and Practices,. 01/2005 to 03/2006 Contracts Manager Company Name － City , State Hired and directed processing team for company's largest conversion project of 848 units Directed team to prepare all condo documents and purchase contracts according to standard. Liaison between escrow company, bank, appraisers, customer and the developer Planned initiatives and developed workflow for positive results including overall corporate sales One-on-One Consultation with customers regarding their purchase contract. Unit walkthroughs Provided on-site technical support to server structure due to technical career history. 01/1999 to 11/2004 Project Manager Company Name － City , State Negotiated Voice & Data contracts with clients and fortune 500 service providers. Developed new business procedures and adjusted business plan to reflect effective sales results Hired and developed a technical and sales savvy work force. Coached and trained employees to follow business procedures. Responsible for large percent of firm's revenue growth in 2000 - 2001 fiscal year. Exceptional project management delivering workflow and managing developers with project direction. Awarded #1 in Sales by NTT/VERIO in 2001. Education 2000 Business Administration Pace University － City , State 1996 High School Diploma : Marketing Murry Bergtraum HS for Business Careers － City , State , USA Languages English Fluent Spanish Beginner Skills Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance Affiliations Member of The National Association of Realtors ",SALES 292," DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Director of Information Technology Project Manager * Business Analyst * Technical Support Analyst Visionary and highly accomplished Information Technology executive with success spanning 20+ years in high-performance, multi-faceted environments. Innovative and quality-driven professional to oversee enterprise resource planning, data and voice networking, software development, performance analysis and other critical business processes. Expertise establishing strategies and spearheading long-term initiatives to devise deploy and support IT infrastructures in alignment with business objectives. Adept administrator of enterprise projects and organizational budgets. Skill Highlights Innovative Leadership Change Management Infrastructure Design Strategic Planning Technology Development Collaboration and Liaison P & L Oversight Organizational Development Mentoring and Coaching Professional Experience Director of Information Technology 08/2005 to Current Company Name City , State Manage software development and infrastructure projects. Direct daily operations and oversee vendor relationships. Define project requirements and aligning efforts with clients and corporate needs and assess outcomes. Develop and see change management processes, release control, maintenance and support activities and employee training programs. Determine needs analysis for infrastructure and software requirements. Establish corporate policies pertaining to staff and employee usage of technology. Provides 24 x 7 technical support, Service Level Agreements (SLA's) and root cause analysis reporting. Directed staff of 7 IT professionals comprising of an IT Manager, Network Administrator, Programmer, IT Trainer and 3 Helpdesk Analysts supporting approximately 675 employees in 18 branches within the state of Florida. Interact with various departments in Corporate to derive pertinent information for Accounting, HR and Finance and formulate decisions based on data derived from the firm-wide Enterprise Resource Program. Accomplishments: Companywide system conversion to Windows 7, Office 2010 completed within 4 months. Standardization of software applications and hardware infrastructure, allowing for better system support, faster turnaround time for system problem resolutions Organization of departmental business which includes system inventory, software licensing and registrations. Evaluation of IT related vendors and service agreements resulting in a $300K per year reduction in IT expenditures Implementation of a $1.5 million ERP system, allowing for standardization of business processes with the financials, human resources, project management and purchasing department. Design and installation of an IP hybrid telecom system, standardizing the company's phone system and allowing for free inter-office communication, with a yearly savings of $160K in telecom expenses. Manager of Information 02/2003 to 07/2005 Company Name City , State Provided leadership in the firm's information technology department in the direction, planning and implementation of technology leading to the support and alignment of the Firm's business operation to achieve an effective, cost-beneficial and secure IT operations for over 350 users. Provided strategic and tactical planning, development, evaluation, and coordination of the IT Department. Oversee the integrity of all electronic records including information related to information security and data recovery processes. Facilitated communication between staff, management, vendors and other technology resources within the organization. Directed supervision of 6 IT staff including a Network Administrator, 2 IT trainers and 3 Helpdesk Analyst. Ensured that all users are properly trained for secure and effective use of the systems. Accomplishments:. Developed system policies addressing areas of risk and formulating a protocol for an effective change management. Spearheaded conversion of phone system to IP telephony resulting to a 30% decrease in spending for telecommunication infrastructure. Coordinated conversion of legacy servers and virtualization of servers, increasing operations efficiency and reducing downtime. Migrated several of the Firm's legacy application and reducing the applications supported leading to a standardized utilization of software. Senior Systems Analyst/Project Manager 07/1998 to 01/2003 Company Name City , State Responsible for planning and implementation of IT projects while managing and coordinating IT resources. Managed relationships with vendors and suppliers to ensure routine maintenance and that any possible problems are detected before they occur. Evaluated hardware and software acquisition to ensure compatibility and alignment with the Firm's objectives. Ensured all systems are properly updated and evaluated for routine maintenance. Assessed network and e-mail security to ensure network integrity. Responsible for the standardization and migration of Windows 98 Operating System to a Windows XP environment, Wordperfect to MS Office suite and consolidation of networked workstations and printers. Education Bachelor of Science : Industrial Psychology 1985 University of Santo Tomas - Manila Philippines Industrial Psychology Associates Degree : Computer Science 1995 Baruch College City Computer Science Cisco Certified Engineer 1997 Dersyha University City , State Selected Professional Development and Seminars Team Leadership * Managing conflict * Effect Supervision of employees Managing People & Change * Effective Project Management * IP Telephony in the business environment * ERP system implementation techniques * Effective network and infrastructure design Coping with changes in technology Skills Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect ",INFORMATION-TECHNOLOGY 293," SENIOR ACCOUNTANT Summary 8+ years of accomplished experience in the field of accounting Team and organizational training from a major global public corporation Exceptionally fast, efficient and organized Knowledge of all accounting functions: GL, PL, and BS - budgets, forecasting, variance analysis, trend analysis, financial reporting, reconciliations, work papers, journal entries, accruals, AP, AR Experience in GAAP and Statutory accounting and monthly and year-end closing processes Highlights Oracle Financial, PeopleSoft, Microsoft Dynamics Nav, Microsoft Office Suite, Outlook, Lotus Notes Experience Senior Accountant 06/2015 to Current Company Name City , State Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards. Process, prepare and maintain reporting related to Inventory, and all associated recurring and/or ad hoc journal entries, account analysis, financial reporting, account reconciliation and system interface analysis, (COGS, Rebates, Adjustments, Other Revenues) in accordance with established general accounting policies and procedures Summarize vendor contracts and/or annual contract amendments to extract financial pertinent information to determine rebate configuration for monthly/quarterly invoicing Create, review revenue loaders, rebate, billing invoices and track the payment status Prepare communications such as memos, presentation charts, and process documentation, and coordinate with other departments with assembling information for reporting results Maintain Sox controls and departmental documentation Train new staff and review the work of less experienced staff Cross training with other team members in other accounting functions. Accountant II 09/2013 to 05/2014 Company Name City , State Completed assigned reconciliations accurately, completely and in the time frame required by corporate policies Prepared and ensured accuracy and integrity of accounting and transactional records to ensure proper financial reporting Worked with internal Financial Reporting personnel to support timely and accurate completion of monthly, quarterly and annual internal and external reporting Processed and maintained assigned ad hoc or recurring journal entries in a timely and accurate manner Ensured that interfaces between ancillary systems and the general ledger are processed timely and accurately so that the affected assigned general ledger accounts are complete, accurate and properly classified Independently reviewed revenue and expense accounts for accuracy; determined proper accruals Nicole Morgan Resume Page 2 of 2 Independently provided prompt, courteous and professional customer service to internal and external users of information provided by the Accounting department Worked with external audit firm to support timely completion of audits or compliance reporting Assisted other departments with compiling information and reporting results and variances. Accountant II 12/2008 to 01/2013 Company Name City , State Assisted in the month/year end close and preparation of associated journal entries Performed detailed analysis of the general ledger in conjunction with the month end close Responsible for the preparation of foreign branch balance sheets, income statements, and fixed assets schedules and reconciliations Verified and analyzed monthly and quarterly underwriting activity as reported by foreign branches, subsidiaries and affiliates, Pools and Syndicates Recognized and investigated unusual results utilizing all available resources and effectively communicated findings to management Analyzed and recorded foreign branch results on home office books, interacting with other areas, to ensure the accuracy of journal entries Reconciled ledger balances resulting from underwriting activity, account settlements, and profit and loss on foreign exchange and between sub-ledger and general ledger to insure accurate figures before monthly sub-ledger close Cash settlements through wire transfers, electronic receipts, check deposits, ach payments, and check requests. Associate 10/2006 to 06/2008 Company Name City , State Developed, coordinated and planned expense budgets, forecasts, headcount monitoring and tracking and consolidated and analyzed trends of the expenses for Compensation and Planning within Agency Division successfully ended the year within +/- 2% variance to forecast. Prepared, updated and monitored monthly Financial Analysis Summaries and budget templates for the monthly financial management presentations including actual and projected results. Coordinated with section managers to prepare budget uploads and monthly Budget versus Actual meetings. Prepared recurring and ad-hoc journal entries and provided ad hoc analysis reporting to management as needed, such as identifying spending trends, analyzing variances, or for other purposes as requested. Education Masters of Science : Accounting KEAN UNIVERSITY State Accounting Bachelor of Science : Management Science Management Science Skills account reconciliation, Accounting, general accounting, accruals, ad, Agency, balance sheets, billing, budgets, Budget, charts, compliance reporting, contracts, customer service, documentation, financial, Financial Analysis, financial management, financial reports, Financial Reporting, financial statements, fixed assets, foreign exchange, frame, general ledger, general ledger accounts, home office, Inventory, invoicing, ledger, Lotus Notes, meetings, Microsoft Dynamics, Microsoft Office Suite, Outlook, month end close, Oracle Financial, PeopleSoft, personnel, policies, presentations, profit and loss, reporting, settlements, underwriting ",ACCOUNTANT 294," PROJECT ACCOUNTANT Professional Summary Obtain a position in a professional organization where I can apply my skills and loyalty in exchange for career guidance, training and opportunity for advancement. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Access). FCR: Online Application for financial transactions. Experience July 2012 to December 2013 Company Name City Project Accountant The project funded by USACE- United State Army Corps of Engineers Performed weekly Cash Counts and monthly Bank account reconciliations and reports back to the MTN / DC home office project accountant. Entered all transactions into the WEBFCR and uploaded backup to the WEBFCR on a daily basis Prepared cash flow projects for upcoming months (Cash forecast) and submitted the budget request every month. Uploaded all vendor/ contractor invoices to IMS and Ensured all payments are made in a timely manner to vendors and employees. Reviewed a limited variety of accounting documents and/or transactions to ensure proper supporting documentation has been submitted. February 2011 to June 2012 Company Name City Subcontract Accountant The program funded by USAID- United State Agency for International Development Reviewed all supplier/subcontractor invoices, bill and requests for payment transfer from LBG-B&V office to be reviewed and approved by Contract Manager, Task Order Manager and Chief of Party. Kept track of all sub-contracts documents, all payments confirmations sent from Head Quarter (DC office) and reviewed vouchers for wire transfer from Headquarter DC. Prepared all vouchers (disbursement, Cash, Bank and Advance journal vouchers) for expenditures and ensured that expenses are reasonable, allowable and allocable to the project, and coded all payments by account type using the GL Accounts. Preparation of weekly financial reports with Backups and send to HQ. Responsible to disbursement of all B&V Cash Payments and Petty Cash, Cash Book, Bank book and other B&V financial Activities. June 2010 to November 2010 Company Name City Administrative & Finance Coordinator The project funded by USAID- United State Agency for International Development Organized and preparing technical, administrative and financial files. Facilitated the lodging arrangements for any visitor, book flights for local and international staff traveling to the field and local transportation for international visitors. Maintained record keeping system of all office administrative and financial files. Handled the sending, receiving and distributing of all correspondence between the Kabul and Washington DC; served as the main point of contact for EDC/Washington. Assisted in purchasing materials for training workshops and other activities. Prepared payments for the procurement of materials, equipment, furniture and stationary for the project on timely basis. Prepared monthly and regular reports of Expense Vouchers, Advance Vouchers, and Bank Vouchers. September 2006 to May 2010 Administrative Officer CETENA GROUP – Kabul, Afghanistan Developed a filing system, established, and maintained a standard system to ensure Files tracking of IED (Improvised Explosive Devices) Project. Organized data and information, prepared and maintained records, documents and control plans for the monitoring of IED (Improvised Explosive Devices) project. Facilitated new/ extend visa for the International Staff, follow-up with the flight booking, confirmation and cancellation and ensured the work permits and visa for international staffs were up-to-date. Performed other Administration duties. Education 1 2016 Virginia International University Master’s in Business Administration (International Business) Expected spring 1 2012 Kardan University Bachelor : Business Administration Finance Business Administration Finance 1 2006 Capital Institute of Information Technology Diploma : Business Administration Business Administration 1 2006 Khurasan High School Skills accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops ",ACCOUNTANT 295," CONSULTANT Experience Consultant January 2012 Company Name － City , State Provided programmatic and operational support for audit readiness engagement with the Defense Logistics Agency. Designed and implemented SOPs for on-boarding security process for 150 new hire contractors. Transformed difficult client relations into collaborative ones, facilitating smooth program management. Built resource management system to track and maintain contract requirements and sensitive personnel information. Enterprise Sales Account Manager November 2014 to Current Company Name － City , State Work with Director of Enterprise Sales to develop innovative business plans and sales strategies to build the enterprise sales unit from $0. Leverage relationships with engineering, marketing and customer support through internal training programs. Collaborate with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations. Actively manage the portfolio of all enterprise accounts totaling ~$40K of monthly reoccurring revenue. Developed and implemented standard operating procedures for onboarding all new enterprise accounts. Coordinate and manage major proposal processes from initiation to implementation. Increased monthly sales by 20% by implementing strategies to develop and expand existing customer base. Deliver exceptional account service to strengthen customer loyalty. Coordinator January 2014 to March 2015 Company Name － City , State Conducted expert meetings with companies needing expertise for coverage and adoption of their device technologies resulting in $30K revenue for the Center. Planned and executed annual GI Technology Summit's programming, budgeting, agenda, faculty invitations, and logistics such as travel, accommodations, and honorarium for faculty; led to generation of $350K in revenue. Prepared and managed all contracts, budgets, and invoices related to industry and physician expert relationships. Supported medical device registries and manage contracts, communications, and invoices with clients. Planned workshop on ""How to Estimate and Reward True Patient-Centric Value in Innovation"" in conjunction with the FDA to bridge gap between regulators, investigators, device companies, and payers and enhance collaboration leading to better understanding of roles and expectations in support of high-value healthcare. Legal Assistant January 2012 to January 2013 Company Name － City , State Prepared wills, living trusts, and other estate documents for clients with $1M+ net worth; generated $250K in revenue. Managed client accounts on My Personal DataSafe software; advised CEO on best practices, issue resolution and user experience to improve performance and reliability of software's technical architecture. Executive Assistant January 2005 to January 2011 Company Name － City , State Collaborated on a Maryland-Ukraine Business Accelerator proposal designed to facilitate commercialization of innovative ideas from Ukrainian entrepreneurs and act as catalyst for new product development. Researched, planned and recruited for a seminar involving Russian education organizations around the nation to discuss value of Russian language and education; consequently Mayor Katz granted the days of June 5-12 as the ""Days of Russian Culture"" in city of Gaithersburg, MD. Advised new business owners and facilitated process of registering their companies with their respective states. Performed bookkeeping and tax return preparation for domestic and international businesses. Provided customer support for clients with account issues and resolved discrepancies in their accounting records. Managed accounts receivable for 1,200 tax clients and collected over $50K in overdue payments. Collaborated with other administrative team members, human resources and the finance department on special projects and events.Served as a professional representative of the CEO to executive clients, investors and board members. Served as a liaison between company president and clients regarding client accounts and new business. Investigated red flags for fraud, embezzlement, money laundering, tax evasion, false accounting statements, organized crime, terrorist financing and insider trading. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Education Master of Science : Technology Commercialization , May 2015 THE UNIVERSITY OF TEXAS AT AUSTIN, McCombs School of Business － City , State Technology Commercialization Bachelor of Arts : Anthropology Biology , May 2011 UNIVERSITY OF MARYLAND － City , State Anthropology Biology Teaching Assistant for upper level Anthropology courses Languages English and Russian Interests Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Additional Information Designated by the AGA as a 'SharePoint Super User' (2014) Work Eligibility: Eligible to work in the United States with no restriction Skills accounting, accounts receivable, Agency, bookkeeping, budgeting, budgets, contracts, client, clients, client relations, customer support, English, Innovation, Languages, Logistics, Director, managing, meetings, MS Office, Enterprise, new product development, personnel, program management, programming, proposal, Russian, Russian language, Sales, strategy, Summit, tax, Teaching, Ukrainian, vision ",CONSULTANT 296," DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience in human resources, account management, business architecture, project implementation, and director level operations. Ability to display outstanding interpersonal skills, keen analysis, problem solving, and team approach to meet the demands of clients and stakeholders. Highlights Strong Task Management Skills Benefits and Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation and Compliance Innovative Problem Solving Strong Written and Verbal Communication Reporting and Documentation Experience Director, Vendor Services and Compliance October 2015 to Current Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Team Manager October 2008 to December 2010 Company Name - City , State Responsible for a team of Human Resource Specialists/Business Managers. Manage programs to ensure account satisfaction and operational delivery of defined objectives. Develop effective relationships with key stakeholder involved in client programs. Screen and hire senior level professionals as well as coordinate orientations. Actively train, mentor, and consult new employees hired by the company. Conduct regular feedback and planning sessions for employees to meet career path objectives including professional development coaching. Evaluate and adjudicate independent contractor compliance assessments. Provide risk analysis and assessment by identifying potential areas of concern and ensuring programs are being administered as agreed upon. Negotiate master service agreements and individual consulting contracts. Human Resource Specialist/Business Manager November 2006 to October 2008 Company Name - City , State Educate and communicate regarding complex human resource, legal, financial, and system transactions. Administration of benefits including retirement, profit sharing, medical, dental, life, and disability insurance. Oversee invoicing, payroll, expense processing and reconciliation for assigned accounts. Work with independent contractors and vendors to perform compliance assessments. Audit and reconcile online reports to guarantee accounts accurately reflect business goals. Provide operational business support and a high level of customer service to an assigned group of professionals working domestically and internationally. Serve as an advocate internally to ensure outstanding issues are managed and resolved promptly. Establish and maintain positive working relationships through developing credibility and report. Relationship Banker August 2004 to October 2006 Company Name - City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to indentify additional financial needs, and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent positive basis. Responsible for preparing weekly and monthly reports on employee and branch status in several aspects of banking. Hold meetings weekly with employees on knowledge of current products, sales meetings, and on satisfying client needs. Oversee and participate in daily operational function of branch teller area while responsible for delivery of superior quality service while adhering to corporate, regulatory and audit guidelines. Ensure timely and efficient completions of client transactions by teller staff while acting as a service leader for branch personnel. Proactively encourage the sales/quality referral process of branch teller staff. Consistently met monthly sales goals. Recognized by Regional President for 100% score by mystery shopper. Director, Enterprise Solutions January 2011 to September 2015 Company Name - City , State Analyze requirements and produce solutions in accordance with best practices in employment and human resource law as it relates to independent consultants, contractors, and temporary labor. Architect solutions that exceed program objectives through in-depth analysis of business requirements. Facilitate discovery of business information and processes to uncover potential areas of risk. Selected to lead the management of program implementation including project initiation, planning, execution and closure. Develop and manage project schedules and deliverables and report on status and results. Coordinate activities and meetings internally and with stakeholders to analyze business requirements and solicit feedback. Conduct detailed workflow and business reviews to monitor project results and control resources. Audit data and systems to ensure a thorough understanding of processes and internal policies. Continually evaluate programs to improve process, system, and people efficiencies. Prepare metrics and recommendations to present at Quarterly Business Reviews. Education MPA : Human Resource Management , January 2012 George Mason University - City , State Human Resource Management BA : Organizational Communication , May 2006 George Mason University - City , State Organizational Communication AS : General Studies , May 2004 Northern Virginia Community College - City , State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis and assessment, sales, phone, Verbal Communication, workflow, Written ",BANKING 297," TEACHER Summary Thank you for taking the time to read this. I am presenting you this resume to express my interest in a Social Studies teaching position at your school. My experience in the Social Studies field includes bachelor's degrees in Criminology, Political Science, as well as Secondary Social Science Education. Highlights Valid and Current Teaching Certification in California as well as Florida. Urban public schools background. One of the schools I have experience in was a Title 1 school in Hollywood, Florida. Coaching experienced with Cross Country and Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive and encouraging Bilingual in Farsi and English Data-driven curriculum expertise: documentation can be provided upon request. SMART Board familiarity Accomplishments Helped campaign for school partners in education. Brought in local businesses to partner with school to fund student activities. Developed innovative classroom management tools, which were implemented on a large scale for the teachers among the school. Experience Teacher August 2014 to Current Company Name Created interactive and engaging lessons that aligned with the standards set by the state. Collaborated in Professional Learning Communities which partnered with other Social Studies teachers as well as other Departments within the school. Cross Curriculum Collaboration between Reading, Language Arts, and Social Studies. Reading in the content area endorsed. ESOL in the Content Area endorsed. Established clear objectives for all lessons, units and projects. Adapted teaching methods and materials to meet students' varying needs. Took all necessary and reasonable precautions to protect students, equipment, materials and facilities. Helped students develop and improve study methods and habits. Encouraged students to persevere with challenging tasks. Employed a broad range of instructional techniques to retain student interest and maximize learning. Planned and conducted hands-on activities to provide students with opportunities to observe, question and investigate. Worked cooperatively with special education, speech pathologists, and behavioral specialists teachers to modify curricula for special education students according to Individual Education Plans (IEPs). Communicated with peers, colleagues, administrators and parents to meet and exceed teaching goals. Created lesson plans in line with state curriculum and school curriculum standards. Created an interactive classroom atmosphere to maintain student interest and facilitate learning. Created engaging and dynamic lessons with an emphasis on improving students' written and verbal communication skills. Identified areas of weakness with individual students and tailored lessons accordingly. Proofread and evaluated students' writing and gave feedback. Graded student work and kept careful records of grades. Maintained accurate and complete student records as required by laws, district policies and administrative regulations. Developed, administered, and assessed student tests in order to evaluate/monitor students' progress. Pursued professional development activities to broaden and deepen knowledge of content and teaching skills. Acted as a positive role model for students and colleagues. Tutored students after school and on weekends to prepare them for the End of Course exam for Civics as well as tutoring in reading. Coached Track. Student Teacher January 2014 to May 2014 Company Name Created daily lesson plans for bell to bell instruction. After school tutoring to prepare the students for the AP exam Weekly observations by Clinical Educator Monthly observation by University Supervisor. Scored high marks on all observations. Used a variety of teaching methods such as lectures, discussions and demonstrations. Met with parents and guardians to discuss students' progress at least once per semester. Enforced both classroom and administration policies and rules at all times. Set and enforced clear deadlines for student work. Director and Manager February 2010 to June 2015 Company Name - State Worked as Director and Manager of all Camps, Trips, and Schools. Worked alongside the cities of Deerfield Beach and Boca Raton, maintaining and running their camps. Planned and organized yearly overseas trips, for groups of 10 or more with participants of all ages. Screened, trained, and hired employees. Taught more than 1000 students each year. Responsible for managing the camps and schools day-to-day operations. From the daily activities, to weekly events, and to daily educational trips. Organized the daily activities for the campers and ensured that all their needs were being met on a daily basis. Established clear objectives for all lessons, units and projects. Adapted daily activities and materials to meet students' varying physical and developmental needs. Specialized camps and schools for Autistic students. Manager/Buyer/Special Events Coordinator November 2009 to Current Company Name Responsible for managing the day-to-day operations of the store, as well as the employees. Responsible for hiring and training all of employees. Worked with various reps and companies organizing and acquiring sponsors for events. Balanced the budgets and maintained the product within the store. Responsible for creating employee handbook and simple procedures for the staff to follow. Planned events and worked with partners to develop new marketing strategies. Created yearly event that fundraised for local educational non-profit organizations. Education Bachelor of Arts : Criminal Justice , Spring 2008 Florida Atlantic University - City , State GPA: I received over 150 community service hours volunteering in elementary and middle schools. Criminal Justice I received over 150 community service hours volunteering in elementary and middle schools. I worked directly in the classroom, school office, as well as in the school library.While attending Florida Atlantic University I was involved in many of the extra curricular activities on campus, not only attended activities, but helped organize the events and meeting in and around campus. Volunteered with the office for students with disabilities as a note taker. While seeking the educational degree I worked in various schools around Broward county. Bachelor of Arts : Secondary Social Studies Education , 2014 Florida Atlantic University - City , State Secondary Social Studies Education. Completed over 150 hours in the classroom while working on the degree. Bachelor of Arts : Political Science , 2008 Florida Atlantic University - City , State Specialized in Middle Eastern studies and worked hand in hand with the department head and completed an Independent Study, with a dissertation on women's rights under the theocratic regime of Iran. High School Diploma : 2004 Barron Collier High School - City , State Skills Bi-lingual Farsi and English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience ",TEACHER 298," ASSISTANT SECRETARY/PARKS & REC DIRECTOR Summary Flexible accounting professional who adapts seamlessly to constantly evolving accounting processes and technologies. Highlights Public and private accounting Analytical reasoning Account reconciliations Strong communication skills QuickBooks expert Budgeting Payroll Highly dependable Self-motivated Fast Learner Accomplishments Initiated the use of a computerized accounting system Increased office organization by developing a more efficient filing system Updated excel charts and worksheets to be more efficient Experience Assistant Secretary/Parks & Rec Director September 2014 to Current Company Name － City , State Assist the Secretary with daily accounting duties Prepare Deposits Answer Phones and process mail Interact with the public and Township employees. Posting of supervisor meeting minutes Updating of ordinances and resolutions Create a master plan for the parks & rec department Monitor the parks for maintenance issues Maintain the township's social media accounts Various other duties and special projects as assigned. Administrative Assistant July 2009 to September 2014 Company Name － City , State Assist the Treasurer with daily accounting duties Prepare & process payroll for 20+ employees Entering of cash receipts Prepare Deposits Answer Phones and process mail Responsible for the rental property registration and enforcement process Assist Code Enforcement Officer with scheduling and issuing of permits Interact with the public and borough employees. Posting of council minutes Updating of ordinances and resolutions Various other duties and special projects as assigned. Bookkeeper June 2008 to April 2009 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Deposits Summarize Daily Sales Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Weekly Cash Flow Report Prepare Monthly Comparative Financial Statements Answer Phones Various other duties and special projects as assigned. Bookkeeper December 2007 to June 2008 Company Name － City , State Responsible for A/R, A/P, Payroll and Bank Reconciliations Prepare Daily Deposits Summarize Daily Sales Prepare and Calculate Weekly Payroll Reconciliation of Inter-Company Accounts Responsible for Collection of Accounts Receivable Prepare Customer Invoices Prepare Monthly Comparative Financial Statements Various other duties and special projects as assigned. Team Member/Team Leader February 2006 to December 2007 Company Name － City , State Supervise, train and coach sales floor team members Prepare team member evaluations Ensure ads and Sales Planners are set on time Verify that push, pulls, backstocking and zoning are completed timely Lead sales floor through weekly routine. Completes weekly brand walk to identify sales floor opportunities Various other duties and special projects as assigned. Bookkeeper January 2007 to October 2007 Company Name － City , State Assist in the preparation of quarterly payroll tax returns. Assist in the preparation of individual and business tax returns. Record the business activity for certain companies using QuickBooks. Various other duties and special projects as assigned. Remarketing Specialist I & II June 2005 to January 2007 Company Name － City , State Assist in the Training of New Remarketing Specialists Review condition reports to determine units for the retail program. Request and review estimates from auctions for repairs needed to units Approve or decline repairs for retail units Responsible for Reconciliation of Auction and System Inventories Responsible for remarketing of repossessed autos at the auctions. Schedule units for sale at the auctions including setting the sale price Authorize repairs up to $400 on units located at the auctions Input invoices from the auctions & Transmit sale blocks to the auctions Reconcile auction blocks with Wells Fargo blocks Communicate with outside reps, auctions, branches, and the transportation department on a daily basis Various other duties and special projects as assigned. Accounting Specialist May 2001 to June 2005 Company Name － City , State Responsible for Reconciliation of General Ledger accounts related to specific branches. Responsible for reconciliation of Pre-Authorized GL for all branches. Responsible for specific receivable reconciliations. Responsible for the preparation of the Contractual Delinquency Report Assist with the calculation of taxes for Auto Leases Various other duties and special projects as assigned. Payroll Administrator August 2000 to May 2001 Company Name － City , State Responsible for weekly payroll (calculating and printing of checks) for about 50 employees. Processing of car sales invoices including the calculation of salesmen commissions Posting of cash receipts and the collection of past due accounts Balancing of cash daily Various other duties as assigned. Accounting Specialist January 1999 to July 2000 Company Name － City , State Perform Accounting, Administrative, and Miscellaneous Duties as Assigned by the Assistant Controller Prepare and Monitor Telephone Logs and Bills Prepare A & D Billing for Cornerstone, this includes Insurance Billings on Prescribed Forms, Medicaid Billing, and Self Pay Billing Prepare Client Federal Income Tax Returns Reconcile All Checking and Savings Accounts of MRSI Edit and Monitor Genesis Time System on a Daily Basis Maintain Employee Time Card Files Update Depreciation Schedule on a Quarterly Basis Assist in the Preparation of Monthly Waiver Billing, including Reviewing Billing Logs and Calculating Billable Hours. Accounting Clerk/Teller August 1996 to December 1998 Company Name － City , State Prepare Fed Letter for Return Checks Reconcile Customer Bank Statements Chargeback Overdraft Checks to Proper Department Prepare Collection Items for Customers Prepare Letters for Overdraft Customers Close Accounts on Overdraft and Regular Customers Communicate with Customers by Phone and in Person. Bookkeeper March 1994 to June 1996 Company Name － City , State Prepare Daily Deposits Summarize Daily Sales Reconcile Cash Drawer Daily Produce Productivity Reports Prepare Invoices for Payment by Corporate Headquarters Prepare & Calculate Bi-Weekly Payroll Prepare for and Complete Month End Paperwork Print Bi-Monthly Customer Statements Responsible for Collection of Accounts Receivable Responsible for Processing Finance Applications and Payments. Bookkeeper June 1992 to March 1996 Company Name － City , State Analyze Budget and Project Expenses Provide Cost Analysis on the Purchase of Book Order & Supplies Maintain General Ledger and Subsidiary Books Produce Fiscal & Major Publisher Reports from G/L Reconcile General Ledger with Accounting Histories Record All Monetary Transactions Produce Weekly, Monthly and Yearly Financial Reports Prepare Invoices for Payment by University Accounting Enter Data and Produce Invoices for Photocopy and Fax Charges Prepare Student Time Cards and Calculate Monthly Payroll Maintain Student Payroll Records Maintain an Inventory System for Office Supplies. Controller/Office Manager June 1988 to April 1992 Company Name － City , State Calculate and Prepare Payroll for 60 Employees Installed and Responsible for A/R, A/P, & G/L on Computer Filing of Quarterly Tax Reports Produce Weekly, Monthly, and Yearly Financial Reports Coordinate Year End Audit & Monthly Budget Reports Responsible for Employee Reviews. Education Bachelor of Science : Accounting Susquehanna University － City , State Accounting Affiliations PA Notary PA State Association of Township Supervisors( PSATS)- taking courses for a graduate certification in the PSATS Municipal Government Academy. Skills Proficient in QuickBooks Budgeting, A/R, A/P, G/L, Bank Reconciliations Payroll processing including the associated taxes Fast Learner Highly Dependable Excellent analytical and organizational abilities Self-motivated ",APPAREL 299," 737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative and goal-oriented Industrial Engineer, Project Manager and Team Leader dedicated to boosting company revenue through exceptional leadership and rigorous cost and schedule control techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and product quality. Skills Project planning and development Strategic planning Lean manufacturing and design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 to Current Company Name – City , State Manage and lead an Industrial Engineering team in support of the 737 Wing Seal, Test, Paint and Systems Installation build processes. Lead my team in their daily activities such as production scheduling / cycling, managing the shop operating rhythm, and process improvement implementation resulting in over $1.5M in cost savings. Lead team to track metrics and manage major shop recoveries that impact Final Assembly and/or Delivery Lead team to use Lean tools in order to continuously Root Cause issues/opportunities and drive improvements into the business plan Support 2 manufacturing Senior Managers and Wings Director in several Rate and MAX readiness projects Manage Opportunities and Risks for recurring and nonrecurring statement of work Lead and continue to develop a 4 sustaining Employee Involvement Team that is also 5.0 5S. Industrial Engineer / Project Manager 09/2008 to 12/2009 Company Name – City , State responsible for managing complete Sine Wave Fab-Cell statement of work (including M&PT developmental SOW) and work break-down structure (MS Project) for Fabrication Division Floor Beam developmental project for 787-9 implementation. Negotiated priorities and schedule in DIE exercises with cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated with program to perform risk analysis (Boris, etc.) and then worked to mitigate risks to the program by transferring knowledge and technology for production integration at TAL, India. Developed/Provided status and metrics to divisional and program executives. Shared responsibility with Fabrication Estimating to develop cost estimates for division and program. Fabrication Division focal for Ti-Hybrid Floor Beams FAA cert hardware and allowables. Integrated with SMA/SDT to develop producible test plans. As the Fab-Cell - 787 Sine Wave - Shop I.E., Lead Green Rooms to make sure all aspects of production are accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities and capacity to develop interdivisional forecasts, schedule commitments, critical paths and manufacturing risks to program. Negotiated with other organizations to utilize equipment/process capabilities necessary to complete Sine Wave Fab-Cell SOW. Loaded and set the priorities in the shop based on participation in developing strategy with all program stakeholders. Developed Schedule Mitigation scenarios as part of recovery planning exercises in order to meet high level strategies. Sole Industrial Engineer responsible for technology transfer to production in India. Independently developed statistical models and spreadsheets to analyze data on tolerances throughout the product lifecycle to determine that work statement meets program production requirements. Participated in Design Of Experiments (Using DMAIC) and strategy to obtain the right data and sample size to prove process capabilities/limitations and production readiness. Analyzed data to define tooling compensation factors for Production tooling. Participated as a manufacturing producibility representative in a weekly engineering configuration meeting that sets product baseline designs. Assessed production equipment capacity in relation to takt time as a function of analyzing rate readiness. Co-lead product marketing strategy for expanding Sine Wave Structure opportunities to future airframe applications. Industrial Engineer 12/2005 to 09/2008 Company Name – City , State responsible for business strategy and special projects utilizing project/people management skills. Created an integrated system for large package capacity/forecast planning for Boeing's tooling business. Independently developed and implemented a dynamic Daily Management and Load Chart System. Developed hands on scheduling tools for production management. Member of Auburn Site Core metrics and South Site IE Process Council that promotes best practices. Lean focal for ATS. AIW certification - Utilized lean projects and ran workshops to enhance customer alignment and engagement ATS metrics and systems focal - Established a shop floor metric package to enable management visibility of actual factory performance. Developed IE applications for new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 to 01/2014 Company Name – City , State Managed and Led a team of Industrial Engineers in their daily activities (shop capacity planning/scheduling, tooling project management and process improvement implementation) Responsible for managing the Business Plan and resource allocation for the PPMO (Tooling / Equipment Services - 500+ employees) Oversaw the Project Management of the tooling major projects that will (do) allow the site to achieve our rate increases for 35, 38 and 42+ airplanes per month Integrated with the MAX Leadership team to develop an implementation plan on how to incorporate and transition to the MAX using our current facility and platform Led the Lean Steering team and Lean Strategy for the PPMO to identify and implement process improvements throughout the 737 Boeing Production System Participated as a PPMO Leadership Team member to develop the strategy, vision and priorities for the organization side job) BCA Puget Sound IE Skill Team Captain for the Industrial Engineering Puget Sound Central Site - managing and continuously improving the skill acquistion, development and retention processes. Industrial Engineer / Project Manager 12/2009 to 07/2010 Company Name – City , State December 4th, 2009 - July 30th, 2010. Industrial Engineer / Project Manager for the Core Integration team and Interiors Responsibility Center South Carolina Project. Responsible for managing all Business and Operation functions including staffing, training, tooling, capital equipment, baseline statement of work, baseline schedules, and program management best practices. Responsible for leading a team of Interior's project managers to develop integrated implementation plans utilizing standard processes, metrics for executive review, and best practices such as RIO, Change Management, and Financial Planning. Responsible for managing all opportunities and risks associated with the Implementation of a new Interiors facility in South Carolina. Led the Interior's project effort all the way from gathering data at initial conception, to making a recommendation on an Independent Sourcing solution, through approvals, and into getting funding authorization in order to release Long Lead Capital. Work cross functionally with Fabrication and Program Business Operations (formally known as PMO) on Program Directives / Decision Memos. Education MBA : Business Administration 2008 Seattle University - City , State Bachelors of Science : Industrial Engineering 6 2014 University of Washington - Industrial Engineering Project Management Certification - Stevens Institute - Accomplishments Has led and managed teams of Project Managers and Industrial Engineers Has worked with Employee Involvement/Engagement Teams to improve processes in the office and factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest and easy going Quick study and very dependable High sense of personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops ",ENGINEERING 300," DIRECTOR OF COMMUNITY Skills Adobe Creative Suite, Microsoft Office Suite, Google Apps, Facebook, Twitter, Instagram, Pinterest, Tumblr, Google+, Youtube, Blogger, Wordpress, Vertical Response, Constant Contact, Raiser's Edge, ProClass, CampusCafe, RetailPro, ILS, Rentrak ADDITIONAL WORKSHOPS Visual Thinking Strategy, Arts & Healthcare, Community Art Projects, Art & Storytelling, Encaustic Painting, Ceramics, Printmaking. Experience Director of Community August 2017 to Current Company Name － City , State Provide customer service and administrative services, acting as main point of contact for Community Education office. Facilitate operations and communications with other offices regarding IT, Finance, Security, and HR. Use design experience, writing, and computer skills to market events and programs. Design promotional materials for print and web as needed, such as postcards, fliers, banners. Manage social media pages and design ad campaigns, leverage analytics. Increased social media activity by 30% over past two years. Design and analyze email marketing campaigns. Research and coordinate with marketing staff to place web and print ads. Event planning and management for community engagement. Provide administrative support to a wide range of constituents. Assist students with registration, class preparations and communications while working toward enrollment goals. Increased enrollment by 7% through fresh marketing strategy and improved customer service policy. Assist faculty with design of courses, scheduling, contracts, and facility and supply needs. Curate art classes and workshops for triannual course catalogs, collecting images, bios and descriptions. Proofread and edit catalog content. Coordinate bulk mailing. Manage vendor and account relations for materials and supplies, tracking and placing of orders. Process tuition payments, request and track refunds. Oversee scholarship program. Develop faculty pay schedule. Draft, collect and archive contracts. Assistant Director November 2012 to August 2017 Company Name － City , State After facilitating merge with NH Institute of Art, helped design and implement new systems to run Sharon Arts Center School of Art & Craft as a satellite facility for higher education. Built new processes to integrate with financial, HR, IT, and Marketing offices. Acted as department registrar, designed classes and recruited arts faculty, curated catalog. Performed marketing work to increase enrollment. Oversee scholarship program. School Director September 2009 to November 2012 Company Name － City , State Oversaw facilities and education administration operations. Designed catalog of art classes and workshops, recruited arts faculty. Designed fundraising events to purchase studio equipment and develop community. Oversaw implementation of student management software. Initiated and oversaw student exhibitions to develop community and awareness. Curated content for course catalog. Oversaw budget of $250K. Webmaster July 2009 to November 2012 Company Name － City , State Gained creative project management experience, facilitating planning and communications between design team and staff of colleagues during rebranding and launch of www.sharonarts.org. Performed all content uploads and ongoing maintenance, including press release blog updates, photo galleries, and donor portal. Designed and implemented new online donor system and related reporting. Administrator April 2009 to September 2009 Company Name － City , State Implemented new social media pages and email marketing software to assist Marketing office. Assisted Development office with fundraisers, events and focus groups, maintained sensitive donor information database and communications. Assisted Education office with student communications and enrollment transactions. Assistant Manager March 2008 to April 2009 Company Name － City , State Oversaw inventory management and customer service while working toward retail sales goals. Assisted with curatorial needs of Fine Art Gallery of rotating exhibitions, including labels, inventory, shipping and docent coverage. Intern/Free-Lance Production Assistant September 2006 to January 2008 Company Name － City , State Studied animation and digital art software while providing graphic design and project assistance. Education and Training MFA : Creative Writing , 2016 New Hampshire Institute of Art Creative Writing BS : Communications/Graphic Design , 2007 Fitchburg State Communications/Graphic Design Skills administrative support, Adobe Creative Suite, Event planning and management, fundraising, graphic design, inventory management, mailing, marketing strategy, Painting, promotional materials, retail sales, scheduling ",ARTS 301," RISK SPECIALIST Professional Summary Sales and operations professional with experience in the wholesale, retail, servicing and loss mitigation in the mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance and developing a refinance and liquidation program for a mortgage servicing company. Experience March 2014 to November 2014 Company Name City , State Risk Specialist Perform duties as integrated partner with Home Loans business leaders to ensure appropriate awareness and execution of risk management process Assist with identifying, designing, and executing the appropriate risk management processes and practices for establishing a well-managed business Responsible for standard risk reporting management, including input/updates for various reports. August 2010 to February 2014 Company Name City , State Loan Modification Underwriter Review and analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution. Work as loan modification underwriter for Chase, BAU, HAMP, Freddie Mac, Fannie Mae and FHA loans Work as a loan remediation underwriter specializing in post modification auditing and remediation Review the recommended foreclosure prevention alternatives offered to the homeowner to ensure all investor/insurer guidelines were followed Analyze delinquency, perform escrow analysis, analyze modification scenarios and proposals and recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews and duplicate MHA files Received 3 awards for outstanding quality and production. February 2009 to July 2010 Company Name City , State Mortgage Refinance and Liquidations Manager Manage a pipeline of current qualifying refinance candidates and worked with motivated candidates in an effort to increase credit scores to meet new mortgage guidelines. Work with the mortgage portfolio managers to develop a loan settlement for each borrower that maintains profitability and yield for the investor and provide a principal reduction for the borrower. Developed a refinance program for a mortgage servicing company to provide an exit strategy for qualifying refinance candidates in order to increase cash flow for the company and its third party mortgage investors Performed due diligence on each mortgage and created asset sheets that showed the borrower’s credit, mortgage payment histories, employment, previous appraisal values and current market property values Developed direct mail and phone campaigns to reach qualified borrowers in attempt to originate a new loan for the borrower that would provide a tangible benefit Coordinate the flow of refinance activity and provide Microsoft Excel reports for Prodovis management, 3rd party investors and mortgage portfolio investors. April 2008 to January 2009 Company Name City , State Account Manager Recruited physicians through cold and warm sourcing and matched them to open permanent physician opportunities. Coordinated activities for the physician and client during the interview process until closing. September 2007 to April 2008 Company Name City , State Account Executive Originated Conforming, Jumbo, Alta-A and Home Equity loans for mortgage brokers Maintained a monthly funding average between one and two million dollars. April 2007 to August 2007 Company Name City , State Loan Acquisitions Account Executive Made cold calls to banks and acquired portfolios of distressed and charged off 1st and 2nd mortgage liens to acquire distressed loan portfolios Worked as the point of contact between banks and due diligence team to solve any problems that occurred during the due diligence process. July 2004 to April 2007 Company Name City , State Loan Processor/Wholesale Account Executive Worked as an inside sales associate managing a production team for an outside Michigan sales representative helping to increase monthly production volume from five million to eight million dollars over a nine month period Worked as a mortgage processor on the largest team in the division as a loan processor where monthly production volume increased from 75 million to 110 million dollars over a nine month period. June 2003 to July 2004 Company Name City , State Retail Mortgage Account Executive Worked in a sub-prime lending division originating purchase, refinance and home equity mortgage loans Developed a self sourced referral method by utilizing 3rd party collection agencies for new mortgage leads. November 2002 to June 2003 Company Name City , State Retail Loan Officer Worked in a sub-prime lending retail office originating purchase, refinance and home equity mortgage loans Highest producer in the office for February 2003. May 2001 to July 2002 Company Name City , State BPO Support Analyst Worked as an inside support help desk analyst for Freddie Mac's BPO software Provided phone and email support for BPO appraisers needing assistance uploading BPOs to bpodirect.com. Education 2004 University of Phoenix (Dallas Campus) City , State , United States Masters of Business Administration : Business Administration 1998 Texas Tech University City , State , United States Bachelor of Science Degree : Telecommunications & Marketing Telecommunications & Marketing Skills ",BPO 302," INFORMATION TECHNOLOGY SPECIALIST Summary Over twelve years of experience providing high quality consulting and technical assistance to home and business end users. As a field service technician since late 2004, I am able to install, repair and maintain many types of Point of Sale register equipment as well as servers, networking and related peripherals. With an ability to integrate computer skills, customer support experience and related education I thrive to exceed technical, business, and customer expectations. A long time hobby of mine is demonstrating electronics in retail stores. I really enjoy in-store demonstrations, direct sales and training sessions with employees. Continuing to improve myself is very important to me. I feel being professionally certified by CompTIA, Lexmark, Hewlett Packard, Microsoft, Fujitsu, IC³, the ETA, FEMA and other bodies allows me to think outside the box and create a custom solution that best fits the client's needs. Highlights Exceptional telephone etiquette Vast technical knowledge Troubleshooting proficiency DHCP/DNS Ethernet and Firewall proficient CompTIA A+, Net+ Accomplished with mobile devices Technical help desk experience Database servers Excellent problem solving skills Microsoft Office Specialist Drive duplication and imaging knowledge Adept at Troubleshooting Accomplishments Multiple technical awards for work performance.Consistently received a 100% rate of customer satisfaction.Oversaw a decrease in average daily Help Desk tickets by almost 100% Work Experience Information Technology Specialist 02/2012 to Current Company Name City , State Service and maintain numerous makes, models and types of equipment, including client servers, workstations, laptops and peripherals. Install and maintain CCTV-DVR Camera systems, Servers, network racks/patch panels, VoIP, BDR data recovery systems of which I am familiar with StorageCraft, Datto, VEEAM and Intronis, and business class cloud backup solutions. Offer business assessments ranging from DLP best practices to Wired / Wireless Network Infrastructure Audits to FINRA/HIPPA/PCI Compliance audit and testing. Currently provide support for more than 480 Windows based devices and 44 Windows/VMware servers. IT Systems Administrator 09/2008 to 05/2012 Company Name City , State Responsible for all maintenance on 55 Windows variant based workstations, Dell Precision server, IBM xSeries Blade server, the telephony/VOIP/POTS systems, T1/network troubleshooting in a multi-building environment as well as providing end user assistance and training to sales, service and management teams. Manage Windows Server 2003 with Active Directory and policies. Maintain AutoBase CRM database and Reynolds & Reynolds Repair Order writing system. Maintained a WiFi network for the technicians to use Toyota Technical Services. Performed all preventative maintenance on laser and dot matrix printers. Responsible to coordinate, purchase and install all new technology and assist outside vendors with technology related needs. I assisted the Used Car Manager with taking photographs and uploading to website & overlay of information on photos. Field Service Technician II 12/2009 to 10/2011 Company Name City , State Perform field service work on IBM servers, IBM/Lenovo desktops and IBM Point-of-Sale POS) equipment as well as repair Lexmark monochrome and color laser printers. Responsible for repairs and diagnosis on other brands such as Linksys, Symbol, Nortel, Baystack, Zebra, Datalogic, Kronos, HP, IVR Systems & Ateb Rx. Responsible to install and troubleshoot networking equipment ranging from wired switches to wireless access points,setup & troubleshoot/repair IBM pSeries RS/6000 servers and peripherals. Break/Fix technician, no escalation. Responsible for company vehicle, maintenance scheduling, RMA returns, numerous SLA contracts and full van inventory. 24/7 On-call position with overnight priority calls. I was the territory Senior Technician and successfully trained a new employee. Kodak Imaging Expert / Field Marketing Specialist 03/2006 to 12/2009 Company Name City , State I was responsible to engage and train sales associates and customers in large retail stores by organizing training events, presentations and role playing demonstrations. Tasked with increasing consumer brand awareness by selling and demonstrating Kodak products, merchandising and organizing Kodak camera and peripheral displays, and assisting with fourth quarter ""Black Friday"" sales events. I was rewarded each year after the sales figures were totaled for surpassing my sales goals. I enjoyed demonstrating Kodak because everyone knows Kodak, and the products were simple to use, yet produced superior photographs, prints and images. Merchandising / Marketing Specialist 10/2005 to 12/2007 Company Name City , State Worked for several divisions of ActionLink concurrently: Merchandising, Marketing and Training. In-Store marketing, merchandising and sales of technical hardware and services, such as Dell, Sprint, Logitech and Garmin. Set up plan-o-grams (POG), live units and security for sensitive equipment. Self-managed, drove own vehicle, recorded mileage. Received shipments at home and position required extensive planning before set up could begin. Digital Imaging Specialist 08/2005 to 03/2006 Company Name City , State Retail sales of digital, 35mm, and DSLR cameras and accessories. Helped promote brand awareness for targeted brands, and new features of the cameras. Trained customers on digital camera features and specifications, provided hands-on demonstrations and short photo seminars for anyone interested. I assisted in prepping store for ""Black Friday"" sale promotions, starting at 3:30am. I always completed the sale by walking customer to register, thanking them for the business and inviting them to come back with their purchase and show it off; many did! Seasonal position for Q4 and overstock through March. Business Machines Sales Associate 09/2002 to 07/2005 Company Name City , State Retail sales of computers, office supplies, electronics and related peripherals. Assisted. customers with printers, monitors, desktop & laptop computers, GPS and digital cameras. I was able to assist in in all departments of the store, ran the Copy Center when associates called out, made cardboard bales and used pallet jacks. I was responsible for repairing customer computers in-store and worked as store computer technician before the Easy Tech program was rolled out. I was asked by management to assist in taking a proper inventory in a nearby store plagued with inventory discrepancies, and later was tasked by district management to assist in the final stages of building, ""plan-o-gramming"" and stocking the Monticello, NY Staples location. I received numerous ""S"" pins which signify outstanding customer service being reported to corporate. Education GE - Residential Energy Auditor , Energy Management and Systems Technology/Technician : Technology 2014 Ashworth College City , State , USA GPA: Delta Epsilon Tau Honor Society, Alumni Society Delta Epsilon Tau Honor Society, Alumni Society Undergraduate Certificate in Computer Information Management , Computer Technology/Computer Systems Technology Online Courses : Technology 2010 Ashworth College City , State , USA Associate of Arts and Sciences (A.A.S : Business Administration, Management and Operations Business Management Club 2009 SUNY Orange City , State , USA Business Administration, Management and Operations Business Management Club Skills Sales Software: Salesforce.com, TapScan CMS: Joomla, WordPress Desktop Publishing Software: Photoshop, Illustrator Plethora of hardware repair and diagnostic skills Experienced Desktop Support and trainer ",INFORMATION-TECHNOLOGY 303," INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator with extensive education in programming, relational database management and computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming and design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Preparation Prepared chain of custody packets for title sale reviews of procedures and fees/services justification. Administration Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting Maintained status reports to provide management with updated information for client projects. Application Design Used object-oriented design/programming to design new stand-alone application. ​ Planned, installed, configured, and monitored document management infrastructure. Coordinated scheduled software and hardware patches, upgrades, and enhancements to platforms. Collaborated with IT teams to design and implement continuous process improvements to prevent production application incidents. Work Experience Company Name January 2014 to Current INFORMATION TECHNOLOGY STUDENT City , State •Presented various projects including  VPN, RDMS, and IT Proposals  to several classes and instructors . •Worked independently and as part of a team to achieve most equitable outcome. Company Name September 2010 to October 2013 FORECLOSURE PROCESSOR PARALEGAL City , State •Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements. •Communicated regularly with management regarding portfolio performance and new loan transaction quality. •Maintained confidentiality of bank records and client information. •Scanned and filed forms, reports, correspondence and receipts. •Entered information into computer databases. •Reviewed files to check for complete and accurate information. •Examined Deeds of Trust to determine the grantor, grantee, trustee and loan amount. •Coordinated with multiple departments regarding responsive documents and document retention. •Researched bankruptcy loan files to confirm federal guideline compliance. •Supported a team of three attorneys with generating and filing of pleadings, motions and various court documents. ​ Company Name February 2008 to May 2008 TOEFL/TESL INSTRUCTOR City , State •Developed interesting course plans to meet academic, intellectual and social needs of students. •Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. •Performed student background reviews to develop tailored lessons based on student needs. •Developed, administered and corrected tests and quizzes in a timely manner. •Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. •Designed lesson plans focused on age and level-appropriate material. Education and Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor of Arts : English City , State , United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio ",INFORMATION-TECHNOLOGY 304," INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective   IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver ",INFORMATION-TECHNOLOGY 305," BUSINESS DEVELOPMENT INTERN Summary Highly skilled and organized individual who has won employee of the month a lot of times with an infectious enthusiasm to work in fast paced environment. Highlights Focused and disciplined High volume production capability Bilingual (English/Twi) Healthy cuisine expert Exceptional written and oral communication abilities  Experience Dietary Aide , 09/2013 to Current Company Name － City , State Collaborated extensively with interdisciplinary care team to meet the nutritional needs of each resident. Devised meal plans in line with patients' age, gender, diagnosis, cultural background and religious practices. Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports. Advised new cooking techniques and equipment to kitchen staff. Chef , 05/2013 to 08/2013 Company Name － City , State Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction. Served classic English, French and modern European.  Collaborated closely with the Food and Beverage Director to conduct staff meetings and resolve service, product and personnel issues Kitchen Manager , 08/2008 to 04/2013 Company Name － City , State Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles. Tremendously increased sales after becoming the manager.  Monitored customer preferences to determine focus of sales efforts. Directed and supervised employees engaged in sales, food preparation  Determined staff promotions and demotions, and terminated employees when necessary. Up-sold additional menu items, beverages and desserts to increase restaurant profits.  Education CURLINARY , 1999 Kumasi Polytechnic － City , GHANA Coursework in Culinary Arts Coursework in Business and Restaurant Management CURLINARY , 1990 SUNYANI POLYTECHNIC － City , GHANA Coursework in Culinary Arts Skills Proficient with large cooking machines  Great culinary skills  Organizational skills Highly motivated  ",BUSINESS-DEVELOPMENT 306," CONSTRUCTION PROJECT COORDINATOR Summary I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.Advanced knowledge of SBS programs Natural leader and skilled mediator who excels at bringing out the best in all employees.Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Highlights *Proficient in Microsoft Excel, Word, PowerPoint, Google Applications AMP and Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver through strong conflict resolution skills *Experience working with client and coworkers from diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 to Dec 2015 Company Name - City , State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components and organized scopes.Liaised directly with customers to meet needs and maintain satisfaction.Stayed consistent with project schedules and plans for all installations.Submitted all project closeout documents in accordance with the contract Maximized company revenue by meeting program goals.Assisted the project manager as needed on a daily bases on all new contract and projects. Office Administrator Jul 2013 to Dec 2015 Company Name - City , State with adherence to contract documents including plans, specifications, permits, technical elements, scheduling activities, and estimates. Coordinates project scheduling and communication. Assists in managing data throughout; the life of a project. Achieving predetermined objectives of scope, cost, time, quality, and participant satisfaction. Understanding and conformance with laws and regulations, pertaining to all projects. Maintaining good client relations, client confidence, and enhancing prospects for future business. Duties and Responsibilities Completion of control estimate Set up and maintenance of files according to Policies and Procedures Management of daily affairs to stay on budget and on schedule Customer satisfaction Material management at jobsites Prompt pricing and settling of change orders and be a team member. Setting priorities to achieve goals Personal project log Solicitation of additional electrical scope to existing contracts; reconciles work as built. Knowledge of field/construction/electrical experience. Handles Projects with a professional and positive attitude! Property and Casualty Insurance. Marketing Assistant Jun 2013 to Jul 2013 Company Name - City , State Scaccetti Insurance and Financial Provides assistance in coordinating company marketing. Marketing assistant provides administrative support to the marketing team by answering phones, generating reports, and keeping records. Administrative Coordinator Jan 2006 to Jul 2012 Company Name - City , State Served clients by being the official first point of contact into the organization and responded to their needs Maintained financial records for donations, grants, memberships, and vendors Manually posted and reconciled checks backups and provided bookkeeping assistance for the Accounting Department Liaison between inmates, family members and volunteers to advocate for resolution of concerns and issues Occurring in state and county facilities Ensured all confidentiality requirements were met Created and maintained database which included records of all communications between the organizations And government agencies Navigated multi step communications protocol needed to complete quarterly reporting of official visitor. Assistant Manager/Group Teacher Sep 1998 to Jan 2006 Company Name - City , State Opened facility and supervised a staff of seven employees. Coordinated bookkeeping, payroll and daily deposits. Managed shipping/receiving and inventory control. Professional Courses and Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework in Business Administration Certificate , OSHA 30-Hour Construction 2015 ClickSafety - City OSHA course on construction safety from Electrical Hazard Safety to Fall Protection. Select One , Insurance 2013 CPMI Professional Development Property & Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP , Jasper Soft, Sales and Marketing software ",CONSTRUCTION 307," ENGINEERING MANAGER Experience Engineering Manager February 2008 to Current Company Name － City , State Supervisor: Tom Mosca, VP Manufacturing Manager of tool room, tool service, and punch manufacturing departments Manager of engineering, drafting, CNC programming, and lean/continuous improvement Engineering support for supervisors and shop floor with emphasis on problem solving Research, planning and execution of capital projects Design and engineering calculations for custom architectural products and fabrications Cost estimating of fabricating work and architectural projects Design and develop perforating punch tooling CNC programming of Whitney punch/plasma CNC programming of Trumpf press brake Research and implement new manufacturing processes Train employees in the operation of new equipment and new manufacturing processes Lead research and development efforts for high precision products Assist outside sales with customer visits and technical proposals Provide technical support to inside customer service and interact with customers Work with customers and outside tooling vendors to design automotive stamping dies Support for maintenance and operation of perforating, stamping, and throat presses Manufacturing Engineer October 2004 to February 2008 Company Name － City , State Supervisor: Dave Rollison, Owner Cost estimating from customer supplied parts or drawings Creation of shop floor routing for parts and assemblies CNC programming of Amada turret presses Scheduling and supervision of entire shop Train shop personnel in the operation of CNC equipment Total customer service from design and estimating to production and delivery Maintain and repair shop equipment and hand tools Quality control and part inspections Maintain, repair, and upgrade turret press tooling Cost engineering and problem solving to meet customer needs Manufacturing Engineer September 2002 to October 2004 Company Name － City , State Supervisor: Gary Albright, Owner Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS line with right angle shear and sorting system Maintain and repair CNC equipment, powder coating system, and air compressors Train shop personnel in the operation of CNC equipment Prepare standard work instructions for all aspects of shop operation Design and subcontract special tooling for press brakes Total project management from raw materials to packaging Subcontract machining, plating, irridite, and silk screening Maintain steel and aluminum inventory Estimating of new jobs and customer service Shop supervision and inspection of parts through the manufacturing process Time study and cost comparison to quotes Assist customer with design for manufacturing Manufacturing Engineer October 1997 to September 2002 Company Name － City , State Supervisor: Chuck Searfoss, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada and Behrens turret presses CNC programming of Trumpf automated punching cell CNC programming of Trumpf laser Programming of Motoman 2-head robotic welding cell Creation of shop floor routings for parts and assemblies Design and build welding fixtures for robotic welding cell Design and build fixtures for OBI punch presses Manage all tooling for punch presses and press brakes Design and order all special tooling for punches and brakes Research, select, and justify new capital equipment Train shop personnel in the operation of new equipment Lead maintenance department in the repair of equipment and tools Time study and cost analysis of equipment in operation Work with customers to identify and solve manufacturing problems Manufacturing Engineer February 1996 to September 1997 Company Name － City , State Supervisor: Jim Nance, General Manager Creation of flat patterns from customer supplied drawings CNC programming of Amada turret presses CNC programming of Amada FMS and automated punching cells CNC programming of Amada lasers Creation of shop floor routings for parts and assemblies Design and order special tooling for punches and brakes Research and recommend new capital equipment Assist in the maintenance and repair of equipment and tools Time study and run time analysis of equipment in operation Work with customers to identify and solve manufacturing problems Mechanical Engineer December 1993 to January 1996 Company Name － City , State Supervisor: Bill Higgins, General Manager Design systems and create approval drawings from customer supplied specifications Structural steel design and pressure calculations for industrial dust collection Create detailed shop floor drawings from approved designs CNC programming of Amada punch/plasma turret press CNC programming of MG systems plasma table Redesign, modify, and customize product line of utility truck bodies Total product support for line of industrial louvers and dampers Wind and hurricane load calculations on louvers and penthouses Assist in the design and manufacture of welding fixtures Designer/Drafter March 1993 to December 1993 Company Name － City , State Supervisor: Dave Whalen Create detailed part drawings of ice cream hardening machines and conveyors Create layout and installation drawings of industrial pallet storage systems Create electrical schematics and control panel drawings for ice cream hardening machines Proficiencies and Training: AutoCAD 2012, Digital Resources DB32 Punch/Plasma, Trumpf Suite Punch/Bend/Laser, Amada Punch/Plasma/Laser, Motoman MRC, MIG/TIG Welding, Syman, Q&A, Made2Manage MS Excel, MS Word, MS Outlook, EncompixDie Setting Training, Lean Manufacturing Training, 5S/Kaizen Event/Kanban Training, A-B PLC Training Notable career projects: Pacific 400 ton stamping press - inspection, purchasing, installation, and startup. Best Buy - design façade system, canopy, and entry wall element, installed on 60 stores. DENR building in Raleigh NC - design and manufacture sunshades covering entire south face. Hershey Medical Center - design for manufacturing of raised planter weldments. Southern Environmental - punching diffuser plates from Hardox 450. Johnson Controls - design 24' tall exterior column covers for main campus buildings. Kenworth - create manufacturing cell for muffler guards, grills, and grill trim assemblies. Peterbilt - create manufacturing cell for grill trim weldments and assemblies. Lutron Electronics - design for manufacturing of panels, boxes, and enclosures. Ericsson Telecommunications - design for manufacturing stainless steel electronics enclosures. Diebold - design for manufacturing electronics enclosures, light duty ATM cabinets. NCR - set of manufacturing cell for electronics enclosures and circuit board parts. Better Engineering - design for manufacturing of washing cabinets. Playworld Systems - design for manufacturing of playground platforms and stairs. Coolaire Systems - design for manufacturing of industrial air conditioning enclosures. Peavey and Crest Audio - manufacturing of stereo amplifier chassis. Vulcan Hart, ITW, and Wolf Range - manufacturing of stainless steel panels. Vulcan Hart - design of heat exchanger and assembly machine. Fleetwood Motorhomes - robotic welding of chassis trusses and various brackets and panels. Alaska, Keystoker, Leisure Line, and Reading Stove - manufacturing of wood and coal stoves. Trafcon Inc - manufacturing of construction zone light panels. Morrison Truck Bodies - designed crane body with open crane compartment. Airline - designed watertight louver/damper combo with high performance. Education B.S. : Mechanical Engineering West Virginia Institute of Technology － City , State , US West Virginia Institute of Technology Montgomery, West Virginia 25136 Major: Mechanical Engineering Graduation: B.S. December, 1992 Skills Welding, Automotive, Automotive Cnc, Cnc, Cnc Programming, Shop Floor, Tooling, Amada, Engineer, Maintenance, Customer Service, Estimating, Receptionist, Retail Sales, Manufacturing Engineer, Cost Estimating, Problem Solving, Plasma, Brakes, Stamping, Automotive Stamping, Continuous Improvement, Drafting, Engineering Support, Manufacturing Processes, Outside Sales, Press Brake, Proposals, Sales, Sales With, Stamping Dies, Technical Support, Tool Room, Press Brakes, Laser, Motoman, Robotic, Robotic Welding, Strippit, Turret Press, Cost Analysis, Hand Tools, Inspections, Quality Control, Scheduling, Design For Manufacturing, Inspection, Collection, Flux Core, Load Calculations, Mechanical Engineer, Mechanical/electrical Engineer, Product Support, Steel Design, Structural Steel, Structural Steel Design, Compressors, Inventory, Machining, Manufacturing Process, Packaging, Plating, Powder Coating, Project Management, Shear, Sorting, Total Project Management, Lasers, Air Conditioning, Assembly, Autocad, Autodesk, Buying/procurement, Cabinets, Chassis, Circuit Board, Control Panel, Conveyors, Designer/drafter, Electrical Schematics, Excel, Kaizen, Kanban, Lean Manufacturing, Mig, Ms Excel, Ms Outlook, Ms Word, Ncr, Outlook, Purchasing, Schematics, Stainless Steel, Stamping Press, Telecommunications, Tig Welding, Training, Trusses, Word, Mechanical Engineering ",ENGINEERING 308," MECHANICAL DESIGNER Summary I am a current Mechanical Designer for I.A.S. I am extremely versatile, reliable and efficient with 15+ years' experience supporting managers, business owners and executives in high paced environments in a wide variety of professional positions. Diversified skills include client relations, utilizing different design mediums, being hands on, project management, and working extremely well in both team environments and on my own. Experience 02/2016 to Current Mechanical Designer Company Name － City , State My primary responsibility is to ensure that Clients are thrilled through design, planning and implementation while making sure Interstate's services are the highest quality possible. Maintain schedules thru interaction with clients and project managers, personnel and clients. Maintain ongoing project requirements and specifications for multiple projects. Review design efforts for team to ensure that quality is being maintained. Manage and scope investigations into form or function of a feature or set of features in a design. To create and refine technical and mechanical parts as well as assembly drawings to capture design intent and documentation. Guide other Interstate Staff. 02/2016 to 08/2016 Lead Horticulturalist/Manager Company Name － City , State Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Identify or classify species of insects or allied forms, such as mites or spiders. Investigate soil problems and poor water quality to determine sources and effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, or related technology. Perform chemical analyses of the microorganism content of soils to determine microbial reactions or chemical mineralogical relationships to plant growth. Tour work areas to observe work being done, to inspect crops, and to evaluate plant and soil conditions. Apply pesticides and fertilizers to plants. Hire employees, and train them in gardening techniques. Select and purchase seeds, plant nutrients, disease control chemicals, and garden and lawn care equipment. Explain and enforce safety regulations and policies. Confer with horticultural personnel in order to plan facility renovations or additions. Cut and prune trees, shrubs, flowers, and plants. Construct structures and accessories such as greenhouses and benches. Negotiate contracts such as those for land leases or tree purchases. 02/2014 to 02/2016 R&D Designer Company Name － City , State Responsible for the overall design, development & testing (DDT): I design, draft, develop and test many concurrent product development and product improvement projects. Design and ensure fit, form and functions are correct. Perform calculations and work with vendors to develop production part design and allocate resources when necessary. Work with engineers to address product updates and concerns and work with quality and customer service departments to identify product improvement opportunities. Create and track ECN's (engineering changing notice), update drawings and documents, ensure they meet drafting standards, brainstorm ideas and modeling concepts, prototype new designs, and train manufacturing personnel on product design changes and upgrades. 05/2013 to 02/2014 Landscape Supervisor Company Name － City , State Responsibilities included maintaining and supervising all indoor and outdoor landscape needs. This includes but is not limited to all budgeting, design, maintenance, horticultural practices for all on-site plants and oversight of all on-sight jobs. Working with vendors and managing a cost-to-savings budget working toward a LEED certified campus and providing safety and cost solutions for Microsoft. Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety. Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf. Confer with other supervisors to coordinate work activities with those of other departments. 03/2013 to 07/2013 Designer/Project Manager Company Name － City , State Coordinate or direct development, energy assessment, engineering, or construction activities to ensure that landscape project needs and objectives are met. Manage site assessments and/or environmental studies for new designs. Update schedules, estimates, forecasts, or budgets for landscape designs and proposals. 01/2011 to 12/2011 Technician Company Name － City , State Operate digital printing and categorization systems. Collect and maintain records of clients and designs. Complete quality control activities, monitor equipment operation, and report malfunctioning equipment to supervisor. 06/2007 to 09/2007 Foreman/Designer Company Name － City , State Supervise, coordinate, or schedule the activities of construction and landscape workers. Read specifications, such as blueprints, to determine construction requirements or to plan procedures. Inspect work progress, equipment, or construction sites to verify safety or to ensure that specifications are met. Locate, measure, and mark site locations or placement of structures or equipment, using measuring and marking equipment. 01/2005 to 01/2013 Key holder Company Name － City , State Responsibilities include inventory management. Employee management. Oversight of day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate between corporate and store locations. Education and Training NDSU City , State May 2012 Bachelor's degree : Landscape Architecture NDSU － City , State Landscape Architecture December 2010 Bachelor's degree : Environmental Design Environmental Design MSCTC City , State May 2008 Associate's degree : Biological Science Zoology NDSU － City , State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 - September 2016 For Luv of Dogs Foster home/ food donations, 2013 - 2017 Grove lake Lutheran Church Children Services and Outings, 2015-2017 ",DESIGNER 309," SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years of experience with a diversified background Facilitator, contingency planning, A seasoned Information Technology leader, team player, and technologist with the ability to evaluate problems, develop strategies, and implement Information Technology (IT) solutions. More than 15 years progressive experience developing and implementing logistics and IT system support for aircraft and logistics and healthcare management information, and command and control systems. Particularly adept at handling change, start-up, and problem situations involving business processes and supporting IT systems. Directed the successful implementation of financial, healthcare, logistics management, and technical information systems. Completely knowledgeable and experienced in support planning techniques for weapon, logistics, transportation, security, healthcare and management and critical mission computer systems architectures. Support provided ranges from that of a technical (systems or functional) contributor, program manager, and/or business developer, to consultant, depending on the needs of the program or customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 to Current System Administrator/Assistant Supervisor Company Name － City , State Edwin Combs, Supervisor (618) 229-2955. Assistant to the AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) at Scott Air Force Base for AMC/A4 logistics systems. The A4 focal point for integrating USTRANSCOM, AF MAF and AMC logistics, C2 and logistics management IT systems to insure a seamless and user friendly system that support the Mobility Air Forces global reach mobility missions. Primarily insures that basic IT infrastructure, policies and programs support the worldwide enterprise logistics system for delivering and implementing the ""Lean Logistics"" framework needed to provide support for AF e-log 21 initiatives needed to integrate with DoD, Joint and AF support for the War Fighter. Understand technologies, such as XML, JAVA and interface and communications technologies needed to support AF and AMC efforts in the areas of technical data, logistics management, and business intelligences implementation, distribution and user access at all levels of the mobility enterprise. Additionally, completely understand technologies such as, Transactional Processing Systems , UNIX, Windows, Publish and Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools and Wireless Networks, etc. Provides technical advice on the design, development and sustainment of management and C2 logistics systems. Assists with development of functional guidance for new systems and for major system modifications and system integration needed to support logistics and operations planning, management and execution of business processes needed to support AMC Mobility 21 operational concepts and AF digital technical data in the 21st Century. Ten years specialized experience in diagnostics and troubleshooting of personal computers and LAN (Local Area Network) related components on Windows Vista, XP, and 2000 Networks for up to 750 users. Configures user accounts and security groups in Directory and Resources Administrator (DRA). Lead technician on setting up private network shipped to off-site bases to include Microsoft Server 2003 and Active Directory. Created Standard Operation Procedure (SOP) for VTC and an Operating Instruction (OI) for Communications Security (COMSEC). Coordinates, Schedules and provides training to users on VTC equipment, Tandberg's, VoSIP telephones and all other computer related equipment. The divisions Primary Video Teleconference facilitator for eight years. Maintains one VTC room for unclassified and classified VTC's. Responsible for all coordination and setting up of all VTC's, approximately 30 a month. Primary COMSEC Responsible Officer for the commands VTC. 07/2000 to 01/2002 HealthCare Consultant Company Name Directed and successfully implemented health screenings, to include blood pressures, cholesterol and diabetes testing at Fortune 500 companies such as Daimler Chrysler and Union Pacific Railroad. Database management using a Health Risk Assessment tool. Analyzed the data to provide the companies with detailed metrics on their employee's health assessments. Contacted all the major Health organizations to request informational materials and in addition created fact sheets to be presented to the individuals regarding their results from the screening. Answered general questions and often recommend customers to contact their physician. Provided educational materials for customers and contact information if customers needed physician assistance. 12/1999 to 07/2000 Clinical Research Associate Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. 12/1997 to 12/1999 Company Name Responsible for developing, documenting, advocating, and implementing integrated medical system concepts for the BMT division. Program lead for four pharmaceutical companies and hospital clinical trials. Lead on data integration within the BMT division. Developed and maintained a records database with study patients' information. Identified, Reported and provided recommendations to the BMT staff regarding the clinical studies. Responsibilities included patient contact to inform them of procedures and side effects, follow up with a physician. Established effective working relationship with persons from different organizational levels. United Healthcare. ROHO Incorporated. Education and Training Masters : Information Management Webster University － City , State Information Management Bachelor of Science : Health Education Southern Illinois University － City , State Health Education May 2004 Master of Arts : Computer Resource and Information Management Webster University Computer Resource and Information Management Coursework; Program Management' Systems Analysis and Design, Database Management, Security : Business Administration Business Administration 1996 Bachelor of Arts : Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate of Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer MCSE (Microsoft Certified Systems Engineer) Certification Managing and Maintaining a Windows Server 2003 Environment Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure May 2004 Security + Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis and Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML ",HEALTHCARE 310," ASSISTANT TEACHER Career Focus I am looking into changing careers and establishing a career.  I have had a wide variety of jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, and disaster specialist.  I am looking for a full-time position. Core Qualifications CDL A Private pilot license clean MVR computer literate, strong understanding of window's products can type 40 wpm strong work ethic demonstrated ability to inspire and motivate others  Education and Training Ph.D. : Homeland Security Policy and Coordination Walden University － City , State I finished all course work.  Need to do two residencies and finish up dissertation. 2011 Master of Arts : Homeland Security American Military University － City , State GPA: 3.0 2009 Bachelor of Science : Liberal Studies Iowa State University － City , State  Member of the ISU Flying Cyclones Accomplishments Child Care: I researched and earned a grant that allowed the child care to buy more healthy alternatives to teaching the children about being healthy such as being able to plant a garden and using the food from that garden to provide lunch, and to buy physical education equipment. Disaster services: I have been able to recruit and train volunteers to respond to national level of disasters.  I used time management to oversee volunteers in 18 counties, while being able to dispatch volunteers across the state to respond to local disasters ​ ​ Work Experience 03/2016 to 05/2016 Assistant teacher Company Name － City , State Care for children in institutional setting, such as group homes, nursery schools, private businesses, or schools for the handicapped. Communicate with children's parents or guardians about daily activities, behaviors, and related issues. Discipline children and recommend or initiate other measures to control behavior, such as caring for own clothing and picking up toys and books. Dress children and change diapers. Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention. Instruct children in health and personal habits, such as eating, resting, and toilet habits. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Maintain a safe play environment. Observe and monitor children's play activities. Organize and store toys and materials to ensure order in activity areas. Perform general personnel functions, such as supervision, training, and scheduling. Perform housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens. Read to children and teach them simple painting, drawing, handicrafts, and songs. Sanitize toys and play equipment. Support children's emotional and social development, encouraging understanding of others and positive self-concepts. 07/2015 to 02/2016 Delivery Driver Company Name － City , State Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in properworking condition. Load and unload trucks, vans, or automobiles. Obey traffic laws and follow established traffic and transportation procedures. Present bills and receipts and collect payments for goods delivered or loaded. Read maps and follow written or verbal geographic directions. Report any mechanical problems encountered with vehicles. Turn in receipts and money received from deliveries. Verify the contents of inventory loads against shipping papers. 08/2014 to 02/2016 CLUB 66 before and after school teacher Company Name － City , State   Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. •  Attend staff meetings, and serve on committees as required. •  Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. •  Attend to children's basic needs by feeding them, dressing them, and changing their diapers. •  Demonstrate activities to children. •  Establish and enforce rules for behavior, and procedures for maintaining order. •  Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. •  Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. •  Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. •  Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. •  Prepare materials and classrooms for class activities. •  Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. •  Read books to entire classes or to small groups. •  Serve meals and snacks in accordance with nutritional guidelines. 08/2011 to 09/2013 Disaster Service Specialist Company Name － City , State Oversee disaster services for 18 counties  supervised over 100 volunteers recruited and trained volunteers to respond to local and national level disasters served as a liaison in the Emergency Operation Center administrative work office work community events 08/2004 to 10/2010 Preschool Teacher Company Name － City , State Adapt teaching methods and instructional materials to meet students' varying needs and interests. Arrange indoor and outdoor space to facilitate creative play, motor-skill activities, and safety. Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them. Attend professional meetings, educational conferences, and teacher training workshops to maintain and improve professional competence. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Collaborate with other teachers and administrators in the development, evaluation, and revision of preschool programs. Confer with other staff members to plan and schedule lessons promoting learning, following approved curricula. Demonstrate activities to children. Enforce all administration policies and rules governing students. Establish and enforce rules for behavior, and procedures for maintaining order. Establish clear objectives for all lessons, units, and projects, and communicate those objectives to children. Identify children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, and child development specialists. Maintain accurate and complete student records as required by laws, district policies, and administrative regulations. Meet with other professionals to discuss individual students' needs and progress. Observe and evaluate children's performance, behavior, social development, and physical health. Organize and label materials, and display students' work in a manner appropriate for their ages and perceptual skills. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. Plan and conduct activities for a balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate. Plan and supervise class projects, field trips, visits by guests, or other experiential activities, and guide students in learning from those activities. Prepare materials and classrooms for class activities. Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms. Read books to entire classes or to small groups. Select, store, order, issue, and inventory classroom equipment, materials, and supplies. Serve meals and snacks in accordance with nutritional guidelines. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Teach proper eating habits and personal hygiene. Skills administrative, arts,  basic, Coach, Customer service,  Inspect, instruction, inventory, laundry, transport materials,  meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching,  ",TEACHER 311," FEMA VACCINE DISTRIBUTION Professional Summary Committed to sustainable community development and fighting climate change, bringing 5 years of outdoor and forestry experience and 2 years international experience through the Peace Corps. Successful in project planning, community integration and development. Knowledgeable in various environmental, forestry, and agricultural disciplines using sustainable methods. Education in Geography and Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. Education Bachelor of Science : Geography/Urban Studies , 05/2018 University of Minnesota - Twin Cities - City , State Associate of Science : Geography , 05/2016 Normandale Community College - City , State Accomplishments Supplemental Instructor for World Regional Geography course. Dean's List for academic excellence (Dec 2015). Studied abroad in India studying environment and population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer - APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance & Repair Microsoft Office & GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution , 04/2021 to 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Worked flexible hours; night, weekend, and holiday shifts. Exceeded goals through effective task prioritization and great work ethic. Provided logistical support by moving supplies and directing traffic. Supported doctors and nurses by completing various tasks. Park Maintenance Worker , 06/2020 to 12/2020 Company Name – City , State Average hours/week: 40 Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed. Including trimming, weeding and general clean-up. Collected, compiled and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs. Performed regular forestry maintenance, cutting and trimming trees. Promoted reforestation by reintroducing grass and groundcover plants into area and completed various tree planting and prairie restoration projects. Agriculture Volunteer , 10/2018 to 03/2020 Company Name – City , State Average hours/day: 12 Lived in a rural community providing expertise with Agriculture, Health, and Education. Worked on language and cultural integration, as well as counterpart and community capacity building. Planted 300 trees with community and Dept. of Forestry to combat deforestation and provide a sustainable source of income, natural resources, and nutrition diversity. Planned and facilitated large community based projects. Facilitated lessons and discussions in schools and community groups using PACA methods. Parks and Forestry Maintenance Worker , 06/2014 to 08/2014 Company Name – City , State Average hours/week: 40 Maintained 71 parks and recreation areas by mulching, aerating, weeding, planting, trimming and edging around walks, walls and flower beds. Trimmed and cut trees using various type of power equipment, including chainsaws. Identified and removed poison ivy, buckthorn and other invasive plants. Worked with supervisors to complete daily projects. ",AGRICULTURE 312," SALES ASSOCIATE Summary I am an industrious Fashion Business Management undergrad seeking employment with a fashion brand that will utilize my knowledge and skills for a product development position. Highlights Proficient in Mac and PC platforms * Microsoft Office Suite * Adobe Creative Suite * Internet Savvy * Fluent in Albanian Experience 05/2012 to Current Sales Associate Company Name － City , State Conduct product knowledge trainings to keep my staff informed of new and/or additional details, and of how and where our merchandise is made Create product knowledge boards to keep my sales team up-to-date on the most current runway show and season- including creative director Christopher Bailey's inspiration behind the show, photos of each outfit and detailed descriptions of the garments that include fabric content to patterns and colorways. Visually merchandise in-store displays from adjusting fixtures to dressing mannequins. Regularly use iPads to manage my client portfolios, keep up-to-date with Burberry news, obtain information on product availability and in-store stock. Liaison with other locations regarding merchandise availability and trainings. Continuously meet and exceed monthly sales goals. 01/2016 to 04/2016 Technical Design Intern Company Name － City , State Communicated with clothing factories daily to discuss garment specification needs as well as status' per garment. Used Ronlynn Apparel Software (RLM) to update product lifecycle management per each garment- includes tech pack management, revision of product specifications, bill of materials tracking and design history. Developed and revised Excel spreadsheets in relation to current season garments' manufacturing and completion status' Revised  garment sketches, including construction and detail information. Attended Fit Meetings where clothing designers and technical designers would discuss garment technicalities that needed modifications. 04/2010 to 06/2011 Sales Associate Company Name － City , State Sales associate in a fast paced, highly trafficked retail store. Regularly managed several responsibilities at once (such as answering phone calls, cashiering, and organizing fitting room lines). Responsible for managing floor inventory and restocking merchandise. Regularly managed visual merchandising of in-store displays during overnight shifts. Education May 2016 Bachelor of Science : Fashion Merchandising Management Fashion Institute of Technology, State University of New York Fashion Merchandising Management Skills Proficiency in Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, both Mac and PC platforms, social media (including Pinterest, Instagram, Facebook, and Snapchat), internet research ",SALES 313," DIRECTOR OF BUSINESS DEVELOPMENT Highlights Word, Excel, PowerPoint, Adobe, Java, Oracle JD Edwards Enterprise, Epitome/WinAl, Data Collection, Internet, and Social Media. Experience July 2012 Company Name － State optimize financial operations by performing complex analyses on enterprise wide negotiations, projections, time-of-business reviews, and guest port services distribution channels, claims/utilization costs. Determining the effectiveness of territory by analyzing and targeting special segment of sales reports. Provided data from multiple sources for monthly, quarterly, annual, and ad hoc reports generated for various departments and senior management; ensured data was accurate by identifying and resolving errors and discrepancies. Reviewed, analyzed, and resolved claims (based on performance, $50,000 limit ofauthority quickly eliminated by supervisor); processed thousands claims worth in excess of $20 million. Initiated, calculated and reported upon a quarterly productivity analysis. Participated daily in tasks related to financial reporting, budgeting and forecasting, asset and liability reconciliation, working capital, and cash control. Director of Business Development May 2014 to Current Company Name － City , State Work along side with the management team in an advisory capacity to investigate the needs and propose routes for the business to achieve its goals. Implement agreed actions & achieve specific business objectives (managing a test marketing program or a promotional campaign, or introducing new system), then managing hand-over and support if needed to sustain progress. I coordinate and lead the sales pursuit process. I developed the new business from new customers, and expand existing client relationship. Managed the sales strategies/plans to keep it consistent with the company's long range strategic objectives. Maintence Operations study in a high-tech industry, releasing 20-30% capacity. Customer Experience transformation, leading the diagnostic and design phases. Fundraisor Director September 2012 to March 2014 Company Name － City , State Providing collaborative leadership and coordinates submission of interdisciplinary proposals to support capital and needs to advances the needs interests by researching and identifying sources of support or revenue generation. Using proactive skills and extensive network by seeking new and expanded opportunities to generate new proposals based on mission and goal statement of organizations' guidelines and interest. Advise and assist the Executive Director in devising and implementing fundraising strategies for specific projects and review them on a regular basis. Take the lead in developing new fundraising sources. Work closely with the Executive Director to increase profile and enhance our reputation within the donor community. May 2001 to January 2012 Company Name Bolletieri Tennis Academy, Bradenton - provided coaching to promising junior players at one of the top tennis academies in the world (2001). Flamingo Park, Miami Beach - instructor at busy tennis facility; taught all levels ofplayers; developed loyal and steady clientele (both locals and returning visitors); ran tennis camps (2002 -2004). Miami Shores Country Club, Miami - Director, summer tennis camp for kids (10-18); responsible for program development; scheduling head pros; logistics; liaison with accounting regarding pro compensation (2004). Private Coach to USTA - top ranked junior Cassandra Herzberg; coaching on physical, strategic, motivational and technique development led to rise in national ranking from: 200 to Top 3 (2004-2008). Negotiated contracts with major sports brands including Nike, Wilson, and Luxilon; coordinated tournament scheduling and travel logistics. Played a key role in the recruitment of Cassandra to Brown University where she hold first position in the roster for all four semesters. Education Associate of Arts : May 2011 MIAMI DADE COLLEGE － City , State GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 Graduated with the Highest Praise, Summa Cum Laude GPA: 4.0 January 2001 ZAGREB SCHOOL OF ECONOMICS & MANAGEMENT GPA: GPA: 4.0 GPA: 4.0 CFA (CHARTERED FINANCIAL ANALYST, level 1 : December 2013 FLORIDA INTERNATIONAL UNIVERSITY － City , State Bachelor of Science : Hospitality and Tourism Menagment Finance , December 2012 GPA: Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Hospitality and Tourism Menagment Finance Graduated with the Highest Praise, Summa Cum Laude GPA: 3.9 Work History Company Name Languages Multilingual, fluent in English, Croatian, and Cyrillic. Skills accounting, Adobe, ad, budgeting, Coach, coaching, contracts, clientele, client, Data Collection, fluent in English, senior management, financial, FINANCIAL ANALYST, financial reporting, forecasting, fundraising, instructor, Java, JD Edwards, leadership, logistics, Director, managing, marketing, Excel, PowerPoint, Word, negotiations, Enterprise, network, Oracle, program development, progress, proposals, recruitment, researching, sales, scheduling, strategic, supervisor Additional Information Hold United States Permanent Resident status (previously held Extraordinary Ability 01 Visa). ",BUSINESS-DEVELOPMENT 314," RN / ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 to 12/2011 Company Name Hired as ADON (Assistant Director of Nursing) for an 85 to 90 bed long term care of Mentally and Physically disabled children from 2 years to upper 20's with a few older individuals. My job there included staffing of all the nurses monthly, setting up transportation for all outside MD office visits of the residents, monitoring the 3 nursing units of day to day care and documentation of the residents, taking call as needed and twice a month being MOD for the entire building ,I conducted in-services for the nursing staff and answered all pages during the day with questions or to oversee any critical changes of residents and helped with decisions to transfer out to a hospital after speaking with the MD.Helped with staff nursing as needed. Secured a Home Health position at ResCare located in Oak Park Illinois in 2015. I made home visits overseeing clients overall health. Did basic assessments and listened for any new complaints or change of status. Would call clients doctor if needed or to inform him of a change in status. Gave injections/ infusions as needed and participated in one clinical trial where all aspects of visit were timed and documented as per protocal. I am still registered with this agency but they have very few clients in need of an RN visit. Most of their clients only need part time CAN visits. Secured an RN position in July 2016 at Best Home Health where I did home visits part time. The jobs that were available for part time were minimal so took myself off their roster. In the fall of 2016 worked for Maxim Home Health asking for part time for Infusion cases. Again I was promised infusion cases but what were available Were ones 40 miles away and they didn't cover milage. I still am on their roster but rarely called. Currently looking for Part Time RN on line or going into a facility not more than 30 minute drive to do tutoring or online triage or willing to learn Case Management or PT Oncology/Hospice Additional professional activities Was OCN certified in past Was Med / Surg certified in past and plan to recertify in future. Was team nurse of North Shore Youth Baseball League for 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center now works in Tennessee Uma Kelkar Director of Rehab Manor Care of Northbrook Jean Gavina Director of MDS, Manor Care of Northbrook Elma Ramos RN , Evening Nursing Supervisor, Manor Care of Northbrook Contact information available upon request. 06/2009 to 07/2010 Company Name Started out as a Supervisor but was promoted to DCD (Director of Care Delivery) managing a 40 bed Locked Dementia Unit and later a 60 bed Long Term Care Unit and recently back to the Dementia Unit along with the Long Term Care Unit. Duties included: Leading the nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating through existing information systems, and material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting and leading company policies, attending interdisciplinary meetings twice daily, weekly and monthly meetings such as Medicare meetings, investigation of all falls and skin injuries, and new admissions care planning. Monthly Staff Meetings. Assists with hiring and disciplinary actions. Resigned July 2010 Want to take some vacation time, and to find a Long Term Care Management position somewhat closer to my home. 01/1977 to 01/2009 RN / Asst. Head Nurse Practice Leader Company Name － City , State Responsible for management of Unit on 24 hr basis including staffing, scheduling, and payroll. Monitor staff of RN's, NCT's, and Unit Clerks for daily assignments on going learning needs, and occasionally fill staff RN voids. Reported to Nurse Manager on daily basis for any additional tasks and to keep her current to Units activities and problems. Helped Nurse Manager in interview process and in both disciplinary activity and in employee terminations .Sought out and scheduled in-services for staff and made sure all staff attended required hospital mandatories yearly and when required. 01/1977 to 01/2009 Company Name － City , State Started nursing career as RN on general Med / Surg Unit for 2 years. Recruited by MD Chairman of Oncology to be part of staff to open 1st Oncology inpatient Unit. Promoted also to Assistant Head Nurse. Worked there for next 20 years. Earned OCN certificate. Helped instruct all RNs on unit to become certified to mix Chemo drugs via Laminar Flow Hood and to administer drugs safely and monitor for side effects and manage such symptoms. Beside management duties was also responsible for taking a patient load on many days during the week. In 1999 changed to Surgical / 23hr Observation Unit at Illinois Masonic Med Center as Staff RN. After approximately 4 years promoted to Practice Leader,(equal to Asst. Head RN ) Duties expanded as Computers installed to all Units. Responsible for computer profiency and scheduling staff to Computer Classes and monitoring their progress in daily charting on patients. Attended workshops to learn computer scheduling and payroll duties. Attended 2 day seminar for PICC LINE insertion and management. At one point headed the PICC LINE program for all the PICC RNs and kept the records for all PICCs placed in patients and any complications and later problems, Became Nationally certified for Med / Surg Nursing after taking exam and passing. Types of Surgical patients seen on thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head and Neck, General ENT patients and Fetal Demises less than 20 weeks. Due to the number of private rooms on the unit we also would take all types of Isolation including R/O TB into our Negative Air Flow room. Many of the patients were short stay anywhere from overnight to 2-3 days. Some of the patients as overflow Medicals, Isolation, and the more extensive Head and Neck Surgical patients would stay 4-5 days or more. As a result this Unit was fast paced. Many days up to half the unit would be discharged and within 1-2 shifts all the beds would be filled with new patients. My main job on a daily basis was to manage placing patients correctly and to oversee assignment of competent staff to the types of patients coming in. I made frequent rounds to assure pt satisfaction and to quickly aid in preventing and problems from escalating. I had to monitor staff learning needs and try to set up needed review or Unit based in-service and also try to send staff to outside learning seminars as budget allowed. On daily basis was responsible for checking"" State of the Unit "" printed daily and included all the areas of staff charting that was missing or incorrect. I would make sure all shifts of staff were aware of missing documentation and have them correct such or help them with correction as needed. Attended staffing daily to make sure last minute changes done and next two shifts had adequate staffing. Education and Training 1976 RN Diploma Illinois Masonic School of Nursing － City , State 1974 Northeastern Illinois University － City , State 1973 Western Illinois University － City , State Additional Information Awards received Dorothy Rome Nominee in 1999 ( Highest yearly award for Experienced RNs ) Awarded many ""Applause Awards´"" during the years at Masonic. ( A nominated award for Excellence ) Asked to Head up the PICC Line Program until turned over to Interventional Radiology All of the above from Advocate Illinois Masonic Medical Center. ",ADVOCATE 315," Kpandipou Koffi Summary Compassionate teaching professional delivering exemplary support and assistance to teachers and students. Display exceptional Communication and problem solving skills. Experience in office administration and public speaking. Attentive and adaptable, skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and responsive team leader with proven skills in classroom management, behavior modification and individualized support. Personable with experience using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. High-performing Administrative Assistant offering experience working with diverse client base and delivering exceptional results. Polished in managing client relations, and managing vendor relationships. Results-driven assistant with track record of excelling in fast-paced office environments. Career-minded with talents in preparing reports, taking messages and sorting and routing mail. Comfortable working in fast-paced, demanding office environment. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing stellar rapport with clients of diverse backgrounds. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Adept at preparing correspondence, memoranda and reports in both draft and final form. Skills Superb communication both verbal and written. Reliability and self sufficiency. Strong work ethic. Organizational and problem solving skills. Team player and multi tasker. Career minded, result driven, and goal oriented. Adaptable, positive, eager to contribute in any capacity. Microsoft Office Fluent in French and English Experience Assistant Teacher City , State Company Name / Jan 2010 to Jun 2011 Implemented lesson plans for class of 30 students. Prepared, duplicated and collected teaching materials to help students better understand learning concepts. Helped students take advantage of other available subject matter and study resources. Classroom restocking, support and management of operations. Arranged and led activities for students, including small group and individualized instructions. Assisted teachers with lesson preparation, curriculum implementation, and testing. Assistant Manager Intern City , State Company Name / May 2006 to Sep 2006 Spearheaded training initiatives to improve employee performance and bottom-line business results. Generated reports to assess performance and make adjustments. Increased customer base and market share by promoting product through diverse channels. Optimized productivity, streamlined program efficiency, and boosted profitability. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Junior Editor City , State Company Name / Sep 2004 to Sep 2006 Determined appropriate page budgets and layouts to guide word count parameters, optimize use of images and graphics as well as maximize impact within allotted space. Evaluated reporter stories, shaped content and helped improve overall work quality through careful review, detailed editing and constructive feedback. Developed and deepened positive relationships with writing, design and production team members to improve communication and collaboration. Handed out story assignments, directed content meetings and evaluated submitted pieces to manage overall tone and execution of work. Decided readiness of articles for publication and approved final versions. Edited, rewrote and prepared numerous pieces per week by adjusting reading level to make understanding articles easier and more interesting. Oversaw layout design and worked with production team members to complete fresh monthly publications Education and Training MBA : Marketing IGlobal University Jun 2015 City , State Major in Marketing Completed coursework in BBA : Business Administration Golden Gate University Jun 2011 City , State International Student Scholarship Recipient Minor in International Business Associate of Arts Suffolk University Jun 2007 City Associate in International Business and Business Administration ",TEACHER 316," GROUP FITNESS INSTRUCTOR Summary My passion is to inspire class members to get fit & stay fit. I believe that Yoga is a key element of fitness along with strength & cardio training that leads to a long & happy fulfilled life. My classes are fun, yet challenging and engaging that encourage all participants to feel good about themselves and come back for more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA - Step Certification AFAA - Kickboxing Certification YogaFit Certified - Level 1 Les Mills - Body Pump 42 BTS - Group Power Les Mills - Body Attack 51 Spinning Les Mills - Body Attack 55 IFTA - Group Fitness IFTA - Personal Trainer AIM I - Body Attack 75 AIM II - Body Attack 77 Les Mills - CX Worx 12 AIM II - Body Attack 78 Les Mills - Body Attack 82 Les Mills - RPM 60 Les Mills - New Zealand 2 wks CPR - thru 6-17-17 AIM I - Body Pump 94 Les Mills - GRIT 13 Accomplishments I have introduced & launched a number of new fitness programs in Wilmington, NC Gyms. In 2002 I became certified to teach Body Pump and was one of the original instructors to launch Pump at Golds Gym. It continues to be one of the most successful fitness program at Golds today. It has since been launched at WAC, O2 Fitness, Fitness Fusion, & YMCA and recognized throughout the world as one of best weight training group fitness programs. ? It 2002 I became certified in YogaFit after taking a number of classes. I have taught Yoga at Golds, O2 Fitness & YMCA introducing numerous ""gym group fitness attendees"" to the wonderful benefits of practicing Yoga. ? In 2006 I became certified in teaching Body Attack. It also is a popular program that continues at gyms in Wilmington. Experience Group Fitness Instructor Jan 2016 to Mar 2016 Company Name - City , State Introduced & launched Body Attack in Jan, 2016  Yoga & Group Fitness Instructor Sep 2014 to Mar 2016 Company Name - City , State Substitue teach Yoga as requested  Introduced & launched Body Attack in May, 2015 Yoga & Group Fitness Instructor Feb 2012 to Jun 2014 Company Name - City , State Taught Yoga at New Hanover Gym on regular schedule 2013- 2014 Introduced & launched Body Attack at Mayfair Gym in Jan, 2013 ? Group Fitness Instructor Sep 1998 to May 2000 Company Name - City , State Introduced & Taught Body Pump to all ladies gym Yoga & Group Fitness Instructor Jun 1998 to May 2012 Company Name - City , State Taught at 6 different Locations for Golds gym over a 14 year period Helped to launch both Body Pump in 2002 & Body Attack in 2006 Taught Yoga Saturday am in Porters Neck location & Yoga Sunday am at Racine Group Fitness Instructor Jun 1998 to Apr 2000 Company Name - City , State Taught general group fitness (weights & cardio) Group Fitness Instructor Jul 1994 to Aug 1998 Company Name - City , State Taught General group fitness including Boot camp, Step, Hi-Lo, Running & Weights Education and Training Bachelor of Science , Animal Science June 1973 The Ohio State University - City , State Animal Science Interests Enjoy yard work & outside activities Employed with International Vitamin manufacturing company fulltime sales Music - Singing & listening to bands Running local races with Wilmington Road Runners Dining out & traveling with Partner & fiancee, Tammy ? Skills My Yoga classes are fun, inspirational, & thought provoking. At age 65, the wisdom & humor I bring to classes is enjoyed and allows people to embrace their own practice and come back for more. Additional Information I grew up on a small family dairy in Ohio and am still involved in the farm business with my brothers and sister. I am fulltime employed with an international Vitamin manufacturing Company (DSM Nutritional Products). I am a Senior Account Manager & also a mentor and sales support person to my team members. ",FITNESS 317," AVIATION SUPPLY SPECIALISTS Summary To whom it may Concern, With the utmost enthusiasm, I would like to express my interest in your available position. My interest in the medical field has taken me a long way and given me tremendous experience in different fields. I believe that my passion for assisting and interacting with people has given me a strong commitment to the medical field, with the patients interest at heart this makes me an ideal candidate to join the team. As a candidate, here's what I could immediately bring to the table: Effectiveness, in my role at your facility, I will also be able to use my abilities and knowledge to accomplish your facilities goal. I have always displayed my careful approach to my job and its duties by being disciplined and passionate. In addition, everything I have engaged in so far has all been driven by my keen interest and dedication. It is this passion that has driven every one of my career decisions thus far. I look forward to contributing my skills and experiences in this position and hope to have the opportunity to speak with you further about how I can be an asset to your team. Sincerely, Owen B Headman Highly skilled retired United States Army Sergeant with over 20 years of military experience in aviation and ammunitions supply management. Seeking a challenging career opportunity in aviation supply administration where my expertise in acquisitions, distribution, and accountability can be effectively applied towards achieving organizational objectives. Highlights Experience Aviation Supply Specialists Company Name Supervised highly technical functions in all areas of aviation supply management to include regulating, coordinating, or otherwise exercising control over all organizational supplies, equipment, and other materials Used automated material management systems to conduct initial planning, provisioning, requirement determination, acquisition and distribution, and ultimate issue for consumption, retention or disposal Performed mission capability (MICAP) verification, reports and processes cannibalization actions. Managed all fiscal accounting and purchasing procedures and ensured compliance with all Federal Acquisition regulations Managed the movement and storage of aviation unique supplies and equipment and ensured proper documentation using United States Government specific data entry systems Procured military and commercial aviation equipment and used expert knowledge of aviation supply management to ensure proper storage and distribution Operated warehouse management systems to include interface procedures, asset accounting functions and financial budgeting formulation Oversaw the handling, storage, and disposal of hazardous materials and ensured compliance with regulatory guidelines Conducted Supply Point inventories, researches and reconciles discrepancies Monitors status of items. Processed local manufacture (LM) MICAPs and corrects discrepancies identified by the GLSC resulting from MICAP Enterprise Supply Solution (ESS) reconciliation. Processes issues, kills, and rejects management notices, status changes and cancellations. Processes Aircraft Document Review (ADR). Manages the DIFM listing, validates/updates DIFM listing with status by processing required transaction as necessary. Performs DIFM reconciliation with both maintenance and supply customers to ensure verification of current status and asset location. Conducts physical reconciliation with the Supply Point monitor to verify detail balances, reconcile out of balance conditions as well as ensures all required transactions have been processed. Establish, maintain and delete bench stocks in coordination with supported activities. Performs other duties as assigned. Hazardous Material and Handling Company Name Hazardous Material and Handling Extensive hazardous materials compliance management experience Excellent familiarity with inventory procedures Strong knowledge of equipment requisitioning and storage Superior knowledge of all applicable local, state and federal safety standards Exceptional field investigative abilities Sound skill in comprehensive report formulation High written and oral communication skills Outstanding research and analytical abilities Assist with material until all unusable waste has been turned over to the Natural Resources Environmental Affairs Office (NREAO). Identify hazardous material by comparison to National Stocks Number (NSN) or suitable substitute. Provided limited assistance on environmental matters applicable to operational hazardous material/hazardous waste turn-in requirements. Inspect material conditions and recommend preservation, modification, laboratory analysis, or disposition. Maintained accurate stock records and schedules.Conducted monthly, quarterly and yearly inventories of warehouse stock.Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.Devised short and long-range action plans to address a wide variety of municipal needs.Implemented a safety surcharge to help fund internal and contracted public safety services. Ammunition Specialist Company Name Ammunition Stock and Control Manager Supervised the receipt, storage, issue, and preparation of ammunition components and explosives valued at approximately five million dollars Supervised ammunition stock control and accounting procedures for surveillance within the operating organization Conducted munitions inspections and tests; performed inspections of containers and vehicles transporting munitions to designated locations Developed and implemented organizational guidelines on standards for ammunitions operations Ensured proper execution of all organizational combat training requiring the use of explosives and ammunitions Severed with distinction in both the United States Marine Corps and Army and retired from the Army with an Honorable rating Maintained 100 % accountability of ammunitions valued at $286 million dollars during a Joint Task Force with the United States and the Honduran military Maintained a 100% accident-free record while assigned as the Ammunition Stock Control Manager. Education High School Diploma 1992 Hudson High School City , State , US Park University City , State 81 Semester Hours University of Maryland University College City , Jp Personal Information Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient Skills Accounting, ADR, Army, balance, Budgeting, Oral Communication, Data entry, Documentation, Financial, Government, Inventory, Materials, Office, ESS, Monitors, Natural, Enterprise, Organizational, Processes, Purchasing Research, Safety, Sound, Stock Control, Unique, written, SalesSoftware: Salesforce.com,TapScan, Public Relations Software, Bacon's Mediasource, Factiva, Desktop Publishing Software, Photoshop, Illustrator, HTML. Additional Information ADDITIONAL INFORMATION Secret Clearance Excellent leadership skills Team building and training Microsoft Office proficient ",AVIATION 318," HR EMPLOYEE RELATIONS SPECIALIST Summary Dedicated and self-motivated professional with experience in providing outstanding support to business partners. Skillful in tracking details, office management, and following-up with internal and external partners to ensure ontime completion of projects. Possesses easily transferable skills such as organization, working with teams, time keeping/payroll and business writing. Highlights ADP Payroll System Microsoft Office Suite (Word, Excel, Outlook, Publisher and PowerPoint) Accomplishments As a Programs Director, created a fundraiser for the United Negro College Fund that raised over $2500. Planned networking events for employees Held leadership roles within the Order of the Eastern Star where responsible for membership, accounting, and event planning Experience 02/2015 to Current HR Employee Relations Specialist Company Name － City , State Conducted Investigations and resolutions of  workplace issues/inquiries from field employees and management. Served as a partner for managers and employees by ensuring application of company policies and procedures. Created and conducted training for hourly and salaried employees. Support performance management process for all employees. Partnered with Equifax and Unemployment Cost Control to research and respond to unemployment claims. 02/2014 to 02/2015 Store Operations Associate Company Name － City , State Monitored inventory control, processed physical counts of all merchandise, organized and secured all inventory (including cellular devices and accessories), and responsible for shipping and receiving of inventory. Investigated and resolved any inventory discrepancies. Merchandising, assist with floor sets, create service desk tickets for defective equipment. Processed customer trade-in's and returns (cellular devices and accessories). Provided general customer service and process account payments to assist account holders. 01/2001 to 01/2013 Clerical/Staff Associate IV Company Name － City , State 02/1753 Verified and updated business caption listings in (database) Common Suite System using setup forms received from the Directory Marketing Unit group. Review each Directory Listing Report in detail to confirm the accuracy of the data. Correct discrepancies between written order requests and database system. Interpret, verify, analyze and input listings from advertising orders. Input payroll, provided payroll administrative support for employees. Execute directory specific reports to prepare the white pages business section for final printing and shipping to external customers. Conducted training sessions for all new hires on writing service orders via NetMeeting (web-based) and classroom setting. Created learning materials including policy & procedure manuals utilized company wide. Education Bachelor of Science : Network Information & Technology Administration Eastern Michigan University － City , State Network Information & Technology Administration MBA : Management Davenport University － City , State Currently enrolled Skills Critical Thinking Conflict Resolution Leadership Integrity Customer Service Human Resource Training Microsoft Office Suite Volunteer Associations Order of the Eastern Star - Unity Love Miriam #66, Worthy Matron, Secretary, Treasurer. Served in leadership, treasurer, and secretarial roles within the organization. Chaired and co-chaired Fundraising events to support charitable causes. AT&T Community Network - Michigan Chapter, Assistant Programs Director Organized fundraisers to support United Negro College fund program, raised over $2500 to support Annual scholarship funds for local students. Metro Detroit Visitors Bureau - Served in hospitality to assist visitors with guidance and direction, answer any questions pertaining the local area. ",HR 319," TEACHER Professional Summary Over the past ten years I have excelled at effectively building highly motivated teams of varying backgrounds and abilities, and challenged them to succeed in growing and attaining goals that they previously thought impossible.  My work has centered on reducing anxiety through encouragement and evidence based practice to support my students and colleagues in reaching milestones in their lives. Skills Purposeful lesson planning Fast learner Creative problem solving managing difficult behaviors coordinating multiple groups. managing a team of adults communicating effectively with clients, managers, and team members. setting goals data tracking for effective goals. Writing measurable goals Creating materials for teaching multiple styles of learners Arizona Teaching Certificate with Special Education endorsement Coordinating meetings and preparing materials for all attendees.   Work History Teacher , 07/2017 to Current Company Name – City , State In July 2017 I was hired to teach a district program for student with Autism in Scottsdale, Arizona. My duties were to provide academic, and social emotional teaching to 3rd, 4th, and 5th grade students with Autism. In addition I provided emergency support when those students were unable to regulate their emotions in the general education setting. I also managed IEPs for all of my students and coordinated services with specialists such as OT's, PT's and SLPs. I supported teachers and staff in designing protocols for dealing with individuals with Autism, as well as helped support families to encourage their students in academic growth for the year. I also managed a team of three paraeducators who provided direct support to the students in the general education setting, and worked with 15 teachers to implement individual education plans for 12 students ensuring them the maximum time in the general education setting. Prepared quizzes, tests and examinations to gauge how well students were learning. Created lesson plans and scheduled each day to promote maximum student learning and enrichment. Adapted teaching methods and materials to meet students' varying needs and interests. Met regularly with parents and guardians to discuss children's progress. TABS Teacher , 07/2016 to 06/2017 Company Name – City , State In 2016 I was hired to teach a district program for students with Autism. My primary duty was to teach social skills lessons to students in grades K-5th grade. I also designed and implemented supports for their general education classrooms, assisted in inclusion, supported the classroom teachers as needed, and deescalated students when they became overwhelmed. I worked closely with SLPs, Resource teachers, and classroom teachers to design plans that met the needs of the students on my caseload. As part of this job I was trained in SAMA non-violent de-escalation technique and physical restraint. As part of the school I worked on the PBIS team to support students in making positive behavior choices, and helped with morning duties. LEAP teacher , 08/2012 to 06/2016 Company Name – City , State In 2012 I was hired to teach the district behavior program for 3rd-5 grade students with behavior disorders. I managed a class of up to 12 students with behavioral or social disabilities, coordinating services, academics, and therapy in a self-contained setting. I was also responsible for managing their IEP's, daily communication with parents, and managed incident reports due to violent behaviors. In addition to my teacher's certification I was also Right Response certified for de-escalation and non-violent physical restraint. Developed IEPs with and without BIPs. Completed training courses to keep up-to-date with new teaching methods and developments in the field. Preserved the confidentiality of student records and information at all times. Created a classroom environment in which children could learn respect for themselves and others. Paraeducator , 08/2009 to 08/2012 Company Name – City , State In 2009 I was hired by the Olympia School District to aid students with Autism in the self-contained Autism program. I served this class for two years and then was transferred to work supporting special education teachers in the high school special education setting. My duties included 1on1 student specific roles such as: Toileting; academic support; transition support; life skills; and daily routine support. My high school paraeducator duties included: teacher support, making copies; assisting students; leading small group lessons; and aiding the EBD class. Education Education , 2013 St. Martin's University - City English Language Learners  Special Education Elementary Education Bachelors Degree : 1998 Eastern University - Certificate of Completion : 1995 Covenant Bible College - Skills Teaching, Classroom Management, Team Building, Support, Coordinating services,  Technology, Data Collection, Data Driven Goal Setting. ",TEACHER 320," SUPERVISOR Summary I was a supervisor for two years in a corrosion control facility for the US Government. As a shift supervisor of three employees I was directly responsible for the maintenance and upkeep of twelve aircraft paint schemes. I currently maintain a US Government ""Secret Security Clearance"". Experience January 2004 to January 2012 Company Name City , State Supervisor Worked on F/A-18C. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Applied or retouched paint, using brush. Laid out and painted insignias, symbols, designs, or other markings on painted surfaces, according to blueprints or specifications, using stencils, patterns, measuring instruments, brushes, or spray equipment. Regulated controls on equipment to cure and dry paint or other coatings. Set up portable ventilators, exhaust units, ladders, and scaffolding prior to painting. Mainly worked on Aluminum metals. Respirator qualified. Supervised corrosion control facility supervising three employees directly responsible for the maintenance and upkeep of twelve aircraft paint schemes Ran and followed Tool Control Program and procedures Followed technical manuals and safety procedures Inventoried HAZMAT Separated HAZWASTE to EPA regulations Recorded and tracked HAZMAT usage Ordered HAZMAT for daily use Helped maintain an 0% accident rate in safety within my shop. January 2012 to Current Company Name City , State Administration Clerk Prepare, type, and route correspondence and reports. Organize and maintain files. Recieve office visits and handle telephone communications. Operate computers, word processing, and duplicating documents. Maintain records and other official publications. October 2013 to June 2014 Company Name City , State Aircraft Worker Worked on P-3s, T-34s, T-44s, and F/A-18s. Masked and covered surfaces not to be painted. Performed Plastic Media Blasting to remove paint and corrosion. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids. Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent Plastic Media and chemical stripper from entering unwanted areas. November 2014 to March 2015 Company Name City , State Aircraft Painter Worked on Boeing 737 - 777 and Airbus 320. Masked and covered surfaces not to be painted. Striped, sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Sprayed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Used rollers and brushes to apply paint Painted surfaces of aircraft, applying knowledge of surface preparation and painting techniques, using spray painting equipment, power tools, and work aids Used chemicals to strip paint and clean aircraft parts Masked and covered surfaces to prevent chemical stripper from entering unwanted areas Followed blueprints to apply stencils for markings and placards. April 2015 to October 2015 Company Name City , State Aircraft Painter Worked on Airbus 319 & 320. Masked and covered surfaces not to be painted. Sanded, masked, and repainted surfaces, and blended and polished finish to match surrounding areas, manually or using portable power tools. Cleaned, sanded, and applied chemical solutions to prepare and condition surfaces prior to painting. Mixed and thinned paint or other coating to specified color and consistency according to standard formulas or color charts, using mixing equipment. Rolled or brushed specified amount or thickness of primer, protective, decorative, or finish coatings, such as paint, lacquer, sealer, or enamel, onto prepared surfaces, using spray equipment. Education Florida State College of Jacksonville City , State Aircraft Coating Technician Certificate *Intern Hours; 148 hours with Associated Painters Tulsa Welding School City , State Welding Certificate Job-Related Training Interests Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Additional Information Aviation Structural Mechanics Common Core, Class A1 (4 weeks) Aviation Structural Mechanic Organizational Level Strand Class (40 hours) Aircraft Corrosion (40 hours) Aircraft Paint/Finish (80 hours) Honors, Awards Navy HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html""&HYPERLINK ""http://www.usamilitarymedals.com/navy-ribbons-awards-navy-marine-corps-achievement-medal-ribbon-c-2070_21_230.html"" Marine Corps Achievement Medal Ribbon Affiliations Member of the American Legion Post 76 M.U.C.H. (Makers United for Children's Hope) Foundation Skills blueprints, C, charts, color, office, painting, paint, power tools, publications, Maintain records, maintain files, safety, supervising, technical manuals, Technician, telephone, type, Welding, word processing ",AVIATION 321," VP OF BUSINESS DEVELOPMENT Professional Overview Accomplished Business Development executive with 7 years of experience in life science startups and clinical research organizations. I also have an entrepreneurial spirit as the co-founder of data analytics company, and a financial background through my Master's at Bentley University.  Education December 2012 Finance McCallum Graduate School at Bentley University Finance Extensive case-based exercises in capital budgeting, corporate finance, marketing sizing, equities, bonds, common financial covenants, and options. Experience in valuations including risk-adjusted net present value using WACC and CAPM and comparables May 2011 Bachelor of Science : Economics & Finance Bentley University Cum Laude Economics & Finance Experience 01/2016 to Current VP of Business Development Company Name － City , State PainQx (PQX) is a diagnostic/software company that developed a next generation approach to objectively measure pain in humans by decoding neural activity. Incorporated the PQX platform in six clinical trials to be used as a pain biomarker to gauge the efficacy of experimental therapeutics. Raised $500k from angel groups and venture funds. Identified a joint venture partner in China leading to a $1M investment. Developed an economic model demonstrating that the PQX technology reduces costs to health care providers by converting poorly managed pain patients to well-managed pain patients, saving up to $8,500 per patient. Created financials statements including an income statement, balance sheet, and cash flow to justify capital raise and share with investors. Centralized contacts, alliances, and investors into a CRM system streamlining the business development. Developed all investor facing and business development presentations. Formed a strategic alliance with Evoke Neurosciences to incorporate their EEG headset into the PainQx platform providing a turnkey solution to clinical research sponsors. Coordinated bottoms upmarket survey that interviewed 100 physicians to validate the PainQx value proposition and identify new markets for the platform. Sourced, pitched and won a grant by the National Institue on Drug Abuse (NIDA) recognizing PainQx as one of 10 companies national that could address the opioid epidemic. Put together a SBIR Fast Track Application to be reviewed by NIDA. 06/2012 to 01/2016 Co-Founder VP of Business Development Company Name － City , State LSN tracks the funding and partnering preferences of 5,000 investors and strategic partners by actively interviewing them on a 90-day rolling cycle. This information allows entrepreneurs to identify investors and strategic that meet their fundraising and partnering needs. Since inception LSN has generated $4M in revenue, with 2016 revenue of $3M. In 2015, LSN launched a broker-dealer, Boston Innovation Capital, to execute fundraising campaigns between $5M - $20M. Oversee all aspects of operation such as sales, financial projections, IT, management, and marketing. Grew the LSN team to 22 employees: 7 business development representatives, 6 researchers, 4 conference representatives, and 2 marketers. Created pitch decks, executive summaries, and websites for twelve biotech/medtech companies, resulting in increased investor responsiveness. Utilize SalesForce.com to host LSN's back end data and linked it with an established graphical user interface, saving over $1M in R&D costs. Deep knowledge of database and information systems including profile structuring, data segmentation and aggregation, and filtering. Personally sourced, pitched, and closed over $1M in consulting and data services from Big Pharma, CROs, and emerging biotech/medtech companies. Helped create fundraising strategy for thirty-four biotech/medtech companies including EIP Pharma, Hsiri Therapeutics and JB Therapeutics (Corbus Pharma). Built personal network of over 1,000 life science investors, life science entrepreneurs, investment banks, family offices, and big pharma/med-tech executives. 02/2011 to 07/2012 Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's techn Company Name － City , State Abpro specializes in the generation of custom monoclonal antibodies. The foundation of Abpro's technology is the HTP platform, a genetically engineered mouse with a boosted immune system, enabling the mouse to have a broader epitope spread facilitating the generation of antibodies to traditionally difficult targets such as GPCR's, and 100% homologous target. Personally closed $1.6M in new business revenue. Part of a business development team that grew sales from $700,000 in 2010, to $2.2M in 2011, and $4.0M in 2012. Participated in a financing campaign that aimed to raise $3.4M in debt from various banks and mezzanine debt funds. Modeled the present value of debt based offerings to provide investment decisions to upper management. Developed the company's first financial model that tied together income, balance sheet and cash flow statements. This model was used to plan the future financing needs as well as develop the company's long-term budgetary constraints. Built and implemented an inventory tracking system to streamline operations leading to a 30% reduction in production delays. Created an automated system that crawled three-hundred scientific journals gathering contact information of authors. This information led to the creation of database of 100,000 contacts for use as a targeted email campaign. Interests USA (14 years), London (6 years), Colombia (5 years), China (2 years). Languages Native Speaker in English and Spanish Skills streamline, approach, balance sheet, bonds, budgeting, business development, cash flow, clinical research, clinical trials, com, consulting, corporate finance, CRM, database, email, English, equities, Fast, financials, financing, financial, fundraising, funds, graphical user interface, information systems, Innovation, inventory, marketing, network, neural, next, presentations, Speaker, sales, scientific, Spanish, strategy, strategic, websites Additional Information International Experience: USA (14 years), London (6 years), Colombia (5 years), China (2 years). ",BUSINESS-DEVELOPMENT 322," SOUS CHEF Summary Reliable, high-performing, individual with 5+ yrs providing excellent service in the restaurant and cooking industry. Seeking new opportunities within the industry to expand my knowledge, provide challenges, and include room to grow. Over a year of experience baking unique and delicious pastries, cakes, and pies. Capable of adapting to regional tastes and various diets. Continuing education includes a range of certifications for handling food, catering style, slope work, and food plating. Admirable experience in preparation and presentation of cold foods. Exemplary knowledge of food hygiene in concordance with proper food handling regulations. Skilled in knife techniques including, but not limited to, chopping, dicing, cutting, and carving. Able to evaluate and comprehend cooking documents including manuals and recipes.  Excellent team-building and conflict resolution skills. Experience Company Name City , State Sous Chef 03/2017 to Current Works with the executive chef to produce diversified menus in accordance with the restaurant's policy and vision. Produces high quality dishes that follow up the established menu and clients' requirements. Helps plan the food design in order to create a perfect match between the dish's aspect and its taste. Helps train the auxiliary kitchen staff in order to provide best results in minimum time and using at the maximum the available resources. Maintains order and discipline in the kitchen during working hours. Ensures the hygiene and food safety standards are met in all stages of food preparation. Company Name City , State Garm Chef 05/2016 to Current Prepare cold food items for a kitchen, such as salads, sandwiches, amuse, soups, cheese plates, charcuterie and desserts. Follow day to day recipes of new and existing dishes while finding ways to help improve day to day operation of the position. Maintain a clean and organized work environment. Company Name City , State Lead Cook 10/2014 to 05/2016 Exhibited thorough knowledge of foods, beverages, and supervisory duties as Lead Cook while directing operations in kitchen. Responsible for 5 associate cooks during shift. Performed kitchen walk-through to gauge preparedness, freshness of food, and cleanliness of work areas.  Oversaw the preparation and service of all food including, but not limited to, storage of kitchen equipment, maintaining kitchen sanitation, and safety standards. Company Name City , State Front Desk 04/2012 to 06/2013 Greeted guests in a timely manner. Managed registration process by checking identification and ensured accuracy of provided credentials. Handled check-ins and checkouts. Operated hotel switchboard, took calls, and provided information. Answered inquiries regarding the hotel services, charges, and dining facilities. Balanced cash at the end of each shift and generated accounting reports. Education Culinary Arts Expect to pursue Graphic design University of Alaska Anchorage , City , State , United States Completed one year of general requirement classes before deciding to pursue other ventures. HS Diploma 2004 Seward High School , City , State , United States Skills Excellent leadership qualities, passion for culinary arts, excellent customer service skills, enthusiastic people person, self-driven, dedicated. ",CHEF 323," DIGITAL PROJECT MANAGER Highlights HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro - Familiar with Google Analytics, Photoshop, Axure and FTP systems - Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net and International Checkout Experience DIGITAL PROJECT MANAGER 01/2015 to Current Company Name City , State Liaison between the Creative Marketing Studio and E-commerce divisions, reporting directly to the Studio Director. Route all creative assets for Tommy.com including bi-weekly site refreshes, blog posts and global campaign initiatives Serve as the main point of contact from the creative teams for third party agencies and other internal departments on special site projects, paid digital advertising projects as well as requests from wholesale and company stores Manage day-to-day priorities for a team of designers and in-house developer Established an efficient work flow processes and spearheading the alignment of the US and global creative teams. E-COMMERCE PROJECT MANAGER 01/2013 to 01/2015 Company Name City , State Managed the day-to-day business, functional and technical enhancements of e-commerce platforms for multiple fashion brands, spanning from product management to third party integrations. Spearheaded all projects and work cross functionally with designers, developers and third party agencies, to drive innovation and best practice, meeting business goals on time and on budget. Operational responsibilities included product uploads, product merchandising, content management, generating and analyzing reports, and interacting with logistics and fulfillment centers as well as third party vendors Managed site builds, redesigns, and added functionality and features; liaised with clients, designers and developers on all projects to ensure project requirements and goals are thoroughly and accurately translated to all parties Spearheaded multiple integrations with ERP and POS systems, payment gateways, email service providers and tax compliance vendors Worked closely with marketing and design teams to help create assets for content marketing campaigns Headed all client meetings and coordinate multiple tasks and project deadlines using project tracking tools; adjust schedules based on new inquiries and fluctuating needs. ACCOUNT EXECUTIVE 01/2012 to 01/2013 Company Name City , State Developed and implemented business strategies for a new dress brand, reporting directly to the President. Held responsible for specialty account business and grew the account base by 50% in one year, generating over $500,000+ in additional sales. Operational and logistical responsibility for the company including order management, coordinating with the finance team and communicating delivery changes to accounts. Merchandised deliveries with the design team and provided design direction based on sales analysis. Represented the brand at all regional markets and managed regional reps in Dallas, Atlanta, Las Vegas and NYC. ACCOUNT EXECUTIVE 01/2008 to 01/2012 Company Name City , State Managed the specialty store business with annual volume of $3.5 million, reporting directly to the President of Sales and CEO. Grew account base by 25%, generating $230,000 + in additional sales yearly. Consistently exceeded seasonal goals by 15-30%. Contributed to $4 million + in European private label sales. Analyzed sales against plan and year-over-year, reporting feedback to the President of Sales, Creative Director and CEO Represented the company at trade shows and regional markets in NYC, Las Vegas and Dallas; consistently exceeded show goals by 35-40% Presented new collections and best sellers to private label buyers, selected prints and fabrics to match their storyboards, communicated their needs to the fabric research and development team as well as the print design team to ensure we maximized all possibilities for sales success. SALES ASSOCIATE 01/2007 to 01/2008 Company Name City , State Assisted in marketing, selling and internal operations across a portfolio of licensed and private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache and Ann Taylor. Opened 20 new specialty accounts resulting in $100,000+ in additional sales. Education GENERAL ASSEMBLY Front-End Web Development UNIVERSITY OF KENTUCKY BBA : Marketing Fashion Merchandising MARIST COLLEGE Marketing Fashion Merchandising Skills .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development ",DIGITAL-MEDIA 324," Christopher Townes Summary Knowledgeable Information Technology Specialist capable of setting up and optimizing workstations, training users and assisting with process improvement implementation in diverse areas. Familiar with Cicso business practices and IT standards. Excellent skills in infrastructure, data management, and enterprise operations. Systematic IT professional proficient in network, project and emergency management. Able to install hardware, patch software and configure internal systems. Complex problem-solver with top-notch planning and communication strengths. History of maintaining equipment, updating software and handling network security with an organized and systematic focus. Strong multitasker with excellent communication and planning abilities. Effective at configuring user desktops, laptops, servers and connected devices to work within company and security guidelines. Successful at coordinating file systems, content filters and user accounts. Proficient Information Systems Technician successful at troubleshooting technical issues and training end-users. Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance. Skills Routers Staff Management Hardware Troubleshooting Network Administration Cisco Help Desk Support Cisco Switching Cisco Routers Hardware Installations Learning Strategies Software Updates Repairing System Testing Software Operation Monitoring Problem-Solving Skills Excellent Interpersonal Skills End-User Support Repair Advanced Computer Proficiency Industry Needs Awareness Contract Review Proficiency Company Policy Adherence Device Configuration Hardware and Software Installation Technical Support Hardware Updates Hardware and Software Problem Diagnosis Security Protocols Security Oversight Speaking Experience Information Technology Specialist City , State Company Name / Feb 2015 to Feb 2021 Created new accounts, reset passwords and configured access to servers and file management software for users. Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries. Maintained records, logs and lifecycle documentation of work requests. Mentored other technologists and support professionals to provide professional development and skill enhancement. Increased overall company performance through improved IT uptime and cost reductions. Coordinated ongoing performance assurance for software applications and automated performance test scripts. Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements. Tested performance, functionality and security of network systems, individual workstations and peripheral devices. Devised automation, backup and recovery protocols to preserve and safeguard data. Maintained and controlled server room, wireless network, and server infrastructure. Led working groups to develop mitigation strategies and prepare standard operating procedures. Assessed customer bug reports and enhancement requests and prioritized development to streamline response. Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers. Implemented unit and integration testing protocols to consistently deliver high quality, functional features with minimal defects. Authored and distributed training manuals for handheld computers and devices used by staff. Provided onsite IT and AV technical support for 4000 staff members. Developed online documentation for common processes for both support staff and end-users. Kept hardware and software systems current with latest patches and current licenses. Directed account management and customer training on company technical software and tools for new accounts and new users. Computer Repair Technician City , State Company Name / Jun 2016 to Feb 2017 Checked in computers and performed diagnostics for repair. Updated or installed software for customers to ensure computer efficiency. Backed up data each evening, helping alleviate lost information following malware incident. Identified hardware issues caused by component failures using approved diagnostic tools. Upgraded laptops/desktops, improving speed and performance. Supported employees with advanced troubleshooting on helpdesk tickets. Built and repaired Lenovo computers according to schedule. Configured computers to network drivers and connected to printers and other peripheral equipment. Installed appropriate security patches to eliminate security vulnerabilities. Updated software versions with patches and new installations to close security loopholes and protect users. Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes. Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions. Reviewed current hardware and software configurations and recommended modifications to increase system speed. Removed malware and viruses from laptops and desktop systems using specialized software. Observed system functioning and entered commands to test different areas of operations. Disassembled computer systems to troubleshoot and resolve hardware issues. Correctional Officer City , State Company Name / Mar 2014 to Dec 2014 Detected potential threats and quickly defused conflicts. Conducted internal security checks to ascertain inmate safety. Maintained clear and open communications with all facility areas to support efficient and safe operations. Supervised inmates during day-to-day activities. Maintained correct physical head count at all times. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Observed and directed inmates during recreation, visits, telephone and shower time. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates. Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings. Maintained records and logs of man hours, materials and equipment used. Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict. Promoted rehabilitation of offenders and maintained safety of staff and residents. Received property from incoming inmates, provided receipts and inspected items for contraband. Supervised activities of adolescents in residential setting. Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities. Instructed inmates on work detail and oversaw work-site transportation. Maintained appropriate control, security and well-being over those detained. Maintained communications with staff and inmate body to maintain safe, effective prison environment. Applied non-violent response tools and physical restraint during problematic situations. Inspected cells and conducted random searches of common areas. Assisted in restraining violent and unruly inmates. Maintained daily logs of shift activity. Transported inmates to and from work sites with optimal security procedures. Education and Training Some College (No Degree) University Of Advancing Technology City , State ",INFORMATION-TECHNOLOGY 325," WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver *Content Management Systems (CMS) *MS Office (Word, Excel, PowerPoint, Outlook) *Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, ""Renae's Story"" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles ",PUBLIC-RELATIONS 326," CONSERVATION TECHNICIAN/MAINTENANCE Summary To build a career in the local community and improve skills in the Biological Science field Skills Microsoft Word documents, Excel spreadsheets and Power Point presentations Experienced in ARC10 Geographic Information Systems Experience 03/2017 to 10/2017 Conservation technician/maintenance Company Name － City , State I have worked previously in retail environments which tend to be fast paced and high energy work requiring close attention to detail, being able to lift heavy loads, standing for long periods of time, and responding to customers with friendly positive attitudes. I have previously been employed in a position as head cashier at Home Depot #2559 located in Frederick, Maryland. My primary responsibilities are to ensure customer needs are met at checkout, returns, special service department, prodesk registers, and to train and coach new and existing cashiers. I am also responsible for creating and editing the schedule to accommodate needs and sales flow. I have acquired multi-tasking, customer service and management skills in this previous employment opportunity that are directly applicable. The conservation technician is responsible for the openings and closing procedures of the park. Regular upkeep of park buildings, structures, roadways, picnic and camping areas are the primary goals of the position. The position requires an array of knowledgeable skills in the areas of carpentry, plumbing, masonry, heavy equipment operation, and general mechanic. 05/2016 to 10/2016 Conservation technician/maintenance Company Name － City , State The conversation technician is responsible for the opening and closing procedures of the park. Regular upkeep of park buildings, structures, and assisting staff on summer programs/park visitor events is the goal of the position. This position requires the technician to be exposed to severe weather conditions, operate heavy equipment, operate a state vehicle, and to be knowledgeable in the areas of plumbing, electrical, hand/power tools, wood cutting, and requires the employee to regularly maintain/service equipment. 05/2015 to 10/2015 Field technician and larvicider Company Name － City , State The technician records a site survey assessment and performs quality checks of biological control agents before and after applications. The technician collects, records, and processes data pertaining to the environment and pesticide concentration including both targeted and non-targeted species indigenous to each treatment area. The technician is responsible for the use of a state department motor vehicle in a safe manner on public roadways within the state at all times. Education and Training May, 2014 Bachelor of science Shepherd University － City , State Completed a summer capstone and research project each totaling over 400 hours of logged work in team building and outdoor education programs at Claude E. Kitchen's (Fairview) Outdoor School and Blair's Valley Wildlife Management Area/Western Maryland Department of Natural Resources field office located in Clear Spring, Maryland. 2000 11400 Robinwood Drive, Hagerstown MD 21742 Hagerstown Community College Associate of science Interests Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times Eagle Scout Award (highest honor of the Boy Scouts of America) Excellent youth and young adult leadership/guide experience Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation Skills attention to detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician Additional Information Strong work ethic and positive attitude: recipient of retail monthly recognition numerous times Eagle Scout Award (highest honor of the Boy Scouts of America) Excellent youth and young adult leadership/guide experience Frequently performs community volunteer work with the American Red Cross and Chesapeake Bay Foundation ",AGRICULTURE 327," BUSINESS DEVELOPMENT MANAGER Summary An experienced manager who is highly motivated and has vast knowledge of the retail industry. As a perfect role model for the team, able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. Able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. As an exceptional person and also able to drive brand availability, & willing to take on board new ideas & adapt them further to make them my own. I am ambitious and passionate about everything and comes from a strong sales and service background that allows to thrive in any competitive and challenging retail environments. Right now ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer Highlights •Organizational and planning skills •Customer Service •IT skills ( Shopper,Tally,Voyager ) •Business and commercial acumen •Drive, motivation and initiative • Good Team player   •Oral and written communication •Numerical and analytical ability • Creativity and imagination •Ability to lead and motivate a team •Influencing and negotiation •Work under pressure and deadlines Accomplishments •Opened 4 EBO'S of U.S.POLO Assn. stores Within our franchise network PCH Life Style Ltd. •Opened 5 EBO's and 50 MBO's for the brand John Players •Achieved Best B.D.M Award for 0% shrinkage in my entire region. •Increased the sales volumes by over 70% in a single financial year for all brands •Established the market for MBO (Denizen) Channel in Coastal A.P. territory •Achieved the Best Store Manager Award for Highest sales in a month (January 2010) for The Peter England store •Achieved the targets of EBO's •Opened the first ever Double Brand store (U.S.POLO Assn. & Flying Machine) in Vijayawada, Andhra Pradesh in 2011   Experience BUSINESS DEVELOPMENT MANAGER Mar 2014 to Current Company Name － City , State Handling Brand Ramond Develop sales and marketing strategies to drive sales growth in the assigned area. Develop and manage an efficient distribution network to improve sales performance. Manage the sales team for sales growth and revenue enhancement Conduct market research to understand competitors and market trends. Provide innovative ideas and suggestions to improve the market presence. Coordinate with Zonal Sales Manager to enhance sales performance. Maintain relationship with existing customers for repeat business. Build sales culture and sale centric atmosphere among the team members. Maintain contacts with financial center personnel, processionals and personal contacts to build referrals. Provide timely feedback to the sales personnel regarding their sales performance. Provide trainings, educational workshops and challenging opportunities for enhancing career growth of employees. Conduct business plan review meetings with sales team. Develop creative promotional strategies to attract more customers. Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism. Develop performance improvement plan for sales team to meet performance goals Area Sales Exe Nov 2012 to Mar 2014 Company Name － City , State •Work involves selling the popular Premium brand John Players. •Handling 11 EBO'S in all retail parameters. •Expansion of MBO and EBO business. •Monitoring all trade operation in entire Coastal Andhra Pradesh. •In charge of 50+ Retail dealers in Coastal A.P. •Development of the Trade Marketing Strategy to achieve defined business objectives across all product categories. •Shapes the brand strategy, working with the brand team to incorporate feedback from the affiliates, apply regional judgment and align on choices with global leadership team. •Contribute to the Company's goals and objectives and improve brand, customer satisfaction and productivity •Establishing channel strategies and implementing the associated plans. •Development of a trade promotional plan with key customers and channels. •Handling Field and Venue Bookings for Channel Sales. • For any form of communication directly or indirectly linked to Company/Brand equity works under strict supervision and taking responsibility of Marketing Team. •Working closely with key Retailers to provide category and shopper insights to drive performance. •Managing and motivating a team to increase sales and ensure efficiency •Managing stock levels and making key decisions about stock control in Retail Stores. •Analyzing sales figures and forecasting future sales. •Analyzing and interpreting trends to facilitate planning. •Using information technology to record sales figures, for data analysis and forward planning. •Dealing with staffing issues such as interviewing potential staff, conducting appraisals and Performance reviews, as well as providing or organizing training and development. •Ensuring standards for quality, customer service and health and safety are met. •Resolving health and safety, legal and security issues. •Responding to customer complaints and comments. •Organizing special promotions, displays and events. •Attending and chairing meetings. •Updating Team on business performance, new initiatives and other pertinent issues. •Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. •Initiating changes to improve the business, e.g. revising opening hours to ensure the stores are compete effectively in the local market BUSINESS DEVELOPMENT MANAGER Jul 2010 to Nov 2012 Company Name － City , State •Work involves selling the popular premium brands in FASHION QUOTIENT •Handling 4 MBO's of FASHION QUOTIENT Stores, visual merchandising, operations etc. •It's an inventive of PCH Lifestyle Ltd. •Handling 18 EBO'S, visual merchandising, operations etc. •Training the Store Manager for product knowledge and also sales pitch etc. •Retail Stores- Maintenance & Supervising •Driving the stores towards profitability for the organization •Providing value added services to all the customers for a long term business relation -ship •Arranging different promotional activities in the store surroundings. STORE MANAGER Jun 2009 to Jul 2010 Company Name － City , State •Work involves selling the popular brand Peter England •Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues; •Promoting the organization locally by liaising with local schools, newspapers and the community in general; •Dealing with sales, as and when required. •To give a correct guideline to the C.C.A's and motivate them to achieve the store targets. FOOR MANAGER May 2008 to Jun 2009 Company Name － City , State •Work involves selling the above brands and local brands •Leading the team towards the Floor Target Achievement •Serving customers • Arranging window displays • Ordering stock • Stock taking and inventory • Cleaning up store and display area • Convening team meetings • Recruiting and training new team members • Supervising staff • Performing ad hoc tasks • Delegating workload •Assisting in other store operations Education MCA , COUMPTER 2008 K.G.R.L P.G College － City , State , INDIA Post-Graduation MCA-from K.G.R.L P.G College (Affiliated to Andhra University) in the year 2008 With a 1st Class 71% Bachelor's , Science 2005 K.G.R.L Degree College Bachelor's Degree in Science, from K.G.R.L Degree College (Affiliated to Andhra University) In the year 2005 with 60% Personal Attended ""Product Training"" Program by Arvind Brands Ltd. At PCH Corporate Office. Communications Skills""& ""Costumer Service"" Workshop by Madura garments Aditya Birla Group. Attended Training program by ""INSPIRE ONE"" on ""Building Sales Excellence & Communication Profiling"" at ITC LRBD Head Office. Personal Information Driving license: Qatar Valid Driving Skills •Proficient in the use of: MS-Office (Word/ Excel/ PowerPoint). •Voyager, Shopper 08, 09 ,Tally & Focus Integrated ERP software for Retail Garment Stores ",BUSINESS-DEVELOPMENT 328," IT MANAGEMENT Career Overview Detail-oriented professional with extensive Information Technology experience in hardware and software troubleshooting/management. With additional experience in networking, task automation, server technologies, digital graphic design, client + server side programming technologies and popular industry software packages including Microsoft Office and Adobe Creative Suite. Qualifications Education and certificates Troubleshooting q CompTIA A+ certified (2012) q Advanced troubleshooting q CompTIA Net+ certification class q Virus and spyware removal q MCSA certification class q Computer diagnostics and repair q Web Development I + II class q Gaming console repair and q Digital media manipulation class modification q Java programming class q Mobile device repair q Hardware support and Programming and Web troubleshooting q HTML - HTML5 q Optimizing and performance tuning q XML q Audio and video technologies q CSS - CSS3 q Medical technology installation and q JavaScript troubleshooting q Command Line q Java Management q ActionScript q Hardware and software upgrade q PHP planning q Database servers q Documentation q Android mobile application q Organization development q Multi-project priority management q Content Management Systems (CMS) Operating Systems q Website enhancement q Windows 95 - 8 q Storyboarding q Windows Server 2003 - 8 q Search Engine Optimization (SEO) q Windows Phone 7.0 - 8.0 q Social Media and marketing q Multiple Linux Distributions q Ubuntu 10.04 LTS - 12.10 Networking q Android 1.0 - 4.0.4 q Cloud computing q Mac OS X v10.0 - v10.8 q Server management q IOS 1.0 - 6.1 q Active directory q Remote connection technologies Programs q Proficiency in numerous protocols q Microsoft Office 2010 including TCP/IP q Small business management q Information security software (client and server) q Wireless technologies q Adobe Creative Suite 5 q Telephony technologies q Wiring and Network engineering Graphics and Media q Photo enhancing Electronics q Brochure and newsletter formatting q Electronic circuits and components q Audio and video editing q Circuit diagrams and Prototyping q Logo and business card q Logic, electronic and computational algorithms q Electromagnetisms and waves q Quantum particle mechanics q As well as many miscellaneous IT q Energy and electrical alternatives skills. (Solar) Accomplishments Rebuilt a client's website from the ground up and increased monthly hits from 3422 to 40884 in a matter of a few months. Designed, priced, built, and installed a complete information system upgrade for a client; including networking devices, wiring, client computers, server and software. Diagrammed, prototyped, and assembled a portable USB phone charger outputting optimal voltage and amperage, with circuits and components small enough to all fit in an Altoids tin. It allows next to unlimited portable phone charging due to the device itself being recharged by a small solar panel on the top. Automated and streamlined daily office tasks for client using Batch Scripting. Troubleshot medical technology including X-ray machines and medical industry client and server software (Eaglesoft). Information Technology project management experience. Programmed a cloud storage website allowing a client access to a shared home network drive from any browser, anywhere. It includes security login, uploading and downloading. Work Experience IT management March 2012 to November 2012 Company Name － City , State In charge of planning, budgeting, and executing all IT projects.In addition to office troubleshooting, building/managing the company website and designing/updating the business's electronic newsletter. Information Technology Consultant July 2011 to February 2012 Company Name － State Contracted IT consulting work from client computer repair to network expansion. May 2011 to July 2011 Company Name － City , State In charge of company website management, social media administration, as well as assisting in administrative tasks. Education and Training Associate of Science : Information Technology , 2014 Lyons Township － City , State , United States Information Technology High School Diploma General Education Coursework in computer science all 4 years GPA: Diamond Achievement Academic award * Honor Roll Diamond Achievement Academic award * Honor Roll Skills A+ certified, ActionScript, Active directory, administrative, Adobe Creative Suite 5, Photo, Audio, Brochure, budgeting, business management, client and server, CMS, Hardware, computer repair, consulting, Content Management, CSS, CSS3, client, Database, designing, Documentation, Electronics, XML, Graphics, Hardware support, HTML, HTML5, PHP, Information security, Java, Java programming, JavaScript, Linux, Logic, Logo, Mac OS, managing, marketing, Medical technology, Microsoft Office, office, Windows, Windows 95, Network engineering, network, Networking, newsletter, Operating Systems, Organization development, Programming, protocols, Prototyping, Search Engine Optimization, servers, Storyboarding, TCP/IP, Telephony, Phone 7.0, Troubleshooting, upgrade, video, video editing, Web Development I, Website, website management, Windows Server, Wiring ",INFORMATION-TECHNOLOGY 329," INTERIOR DESIGNER Summary Talented Designer and Retail Merchandiser skilled at using product placement and creating uniquely inspiring displays. Collaborates with company headquarters and sales managers to create product display solutions that boost sales revenue. Highlights Store layout design Interactive displays Common store planning AutoCad Store communication Store maintenance Graphic displays Working remotely Accomplishments Selected for national brand building campaign, responsible for planning, implementing, and producing makeover videos and marketing content. Experience Interior Designer 08/2013 to Current Company Name City , State Interior Design Specialist at IKEA Sunrise store. Supported growth and development as leader of local market research project. Designed unique and centrally planned displays. Created inspiring homes and rooms that showcase products in function and boost sales. Worked with vitality to motivate people to visit the store more frequently Worked to promote IKEA as leaders of life at home Remodeled employee resource center to promote a better everyday life at work. National Marketing Campaign IKEA Home Tour 12/2013 to 12/2014 Company Name City , State Interior designer, host, video producer, and video editor for IKEA Home Tour marketing campaign. Pioneered unique marketing project in various markets in the US. Supporting a crew with various skills with little direct supervision. Planning and implementing in-home makeover projects. Distributing marketing content for social media. Creating brand specific communication. Speaker and promoter for live and on air marketing events. Contributed to a positive ROI for the project. Visual Merchandiser 01/2011 to 08/2013 Company Name City , State Planned, implemented, and maintained store layouts to support commercial priorities. Adapted and implemented centrally planned display areas throughout the commercial calendar. Strategically merchandised product displays to maximize sales. Created inspirational and clear brand communication within the store showroom and shopping areas. Adapted plans on the fly to account to architectural discrepancies. Distinguished as a key contributor on assignment to Orlando store marketplace remodel. Freelance Designer 07/2007 to 01/2011 Company Name City , State Residential interior design . Specialized in layouts and finishes. Maximized design for small space living. Organized and coordinated contractors and installers. Fine art consultation. Interior Designer Sales 07/2008 to 07/2009 Company Name City , State Interior Designer and Sales Specialist for custom modern and contemporary furniture store. Selected high-end furnishings and finishes for residential and commercial interior design projects. Developed business relationships with local real estate developers. Coordinated remodeling projects between clients contractors. Implemented in-store sales space for Kartell. Education Bachelor's Degree : Bachelor of Fine Arts, Design 2007 University of Central Florida City , State , United States Winner of juried art show hosted by the New America Foundation. Associate of Arts : Graphic Design 2004 Broward College City , State Languages English (Native or bilingual proficiency) Spanish (Native or bilingual proficiency) Skills Adobe Creative Suite AutoCAD Planograms ",DESIGNER 330," FINANCE MANAGER Accomplishments Transfer Pricing and Tax seminars, domestic and international, conducted by E & Y and KPMG IFRS, conducted by Institute of Chartered Accountants of Pakistan (ICAP) Balanced Score Card- A tool for strategy execution, conducted by ICAP Sukuk- the most rapidly growing and widely accepted Islamic structure, conducted by ICAP Making Strategy Happen- an intensive immersion into the world of Strategy Execution, conducted by MIH Training Academy, a division of Naseba and certified by Institute of Leadership & Management. Professional Summary Corporate finance executive and CPA offering 16 years of experience with the wealth of strategic and operational knowledge. Wide-ranging cross financing experience in auditing & assurance, financial and advisory services with big 4 professional firms (Deloitte & Touché), lead IPO and M&A transactions. Strong expertise in public reporting (through Capital Market Authority), capital market transactions, strategic negotiations and international business. Proven ability in managing and motivating teams of loyal and productive employees. Excellent leader with a track record of problem solving, and consistently drives bottom-line performance, efficiency, process and profit improvements and enhanced internal controls. Attained well-recognized results as a key advisor to the CEO, member of the senior executive team of a public listed company. Affiliations Bachelor of Science (B.Sc.) from University of the Punjab, Pakistan Member of Institute of Certified Public Accountants of Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member of Chartered Institute of Cost and Management Accountants of Nigeria Cost and Management Accountant (FCMA), Membership No. 509 Associate Member of Saudi Organization of Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member of Association of Certified Public Accountants - UK Chartered Accountant - Intermediate (CA, Intermediate-Pakistan) Skills Strategic Financial Planning Risk Management & Performance Analysis Investment Management Budgeting, Forecasting and Analysis External Audit & Actuarial Work Finalization Accounting & Auditing Corporate/Operational Finance Treasury Taxation Regulatory compliance Mergers & Acquisition Financial Reporting and Executive Presentation Financial modeling capability IFRS proficiency US GAAP principles Expert in GAAP and statutory reporting MS Office Suite Auditing proficiency ERP (Enterprise Resource Planning) software Internal control management Work History Finance Manager 03/2017 to Current Company Name – City , State Performed Financial Due Diligence of the business acquired by the entity. Prepared financial projections and did investment appraisal.  Arranged financing from the bank to finance the business acquisition.  Prepared and presented strategic planning to management for approval.  Provide leadership role in all aspects of the company's financial operations and manage treasury function, present production and financial reports under local GAAP to the management and ensure tax compliance, arrange insurance cover for business and employees.  Designed, got approved, implemented and monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored and adjusted financial budget.  Oversaw preparation, and analyze monthly financial reports for management and Board of Directors, quarterly reports and financial reports for Board meetings. Collected and reported monthly expense variances and explanations. Computed taxes owed by applying prescribed rates, laws and regulations. Chief Financial Officer, CFO 10/2011 to 09/2016 Company Name – City , State Developed strategies for sustainable value creation, supported senior management in decision making, managed assets-liabilities mismatch risk and ensured relevant and useful internal and external reporting. Led the accounting and financial function, improved the financial performance through recommendation and implementation of various measures. Broad scope of authority included executive guidance for all. Established strong system of financial reporting that ensure adequacy of Technical Reserves even contesting external actuary's recommended Reserves directly improved the bottom line. Successfully negotiated the Reinsurance Contracts on favorable terms and single handedly arranged a new reinsurance cover. Key contributions: Headed the Share Capital raise of the Company by $ 60 million through Rights Issue. Led the implementation team in successfully implementing ERP System and replacing in-house standalone modules. Reengineered the Accounts and Finance Function by segmenting into Accounts Receivable, Accounts Payable, Treasury and GL sections and streamlined the reporting hierarchy and introduced the accounting and control procedures for capital expenditure. Co-orchestrated the transformation of the company from its multi-million dollar loss position to a net income of 2.0% in first two years then up to 7.1% in next two years by making a thorough analysis of the portfolio and developing monthly reports, putting in place controls. Developed a new analysis tool using MS Excel advanced features that was used company-wide to measure financial performance at each of 13 retail locations and for each product on a monthly, quarterly and annual basis. Achieved significant cost savings where General & Administrative expenses reduced to 11% from 17% of revenue by reviewing along-with HR manager the job descriptions and consolidating wherever applicable and eliminating redundant positions. Developed the management reporting system, through which recommended to the head of technical to revisit the prices of a particular product which were done and that resulted in increase of sales volume of the product by almost 2 times while keeping the loss ratio on lower side and yielding higher profit in absolute terms. Achieved savings of $ 1.6 million per year by creating a tax-efficient cross-border reinsurance structure. Established 'Collection Unit' that improved the receivable turnover from 1.58 to 3.16 times and reduced the provision for doubtful debts by $ 2.53 million that impacted the bottom line positively. Created boardroom multimedia presentations including video and text- sync'd depositions for enhanced understanding. Developed new process for employee evaluation which resulted in marked performance improvements. Manager Audit 01/2007 to 09/2011 Company Name – City , State Project management of a number of significant audit engagements, often multi-disciplinary and multi-jurisdictional to ensure market reporting timetables were met whilst ensuring client service standards were maintained. Professional engagements  often involved the management of complex audit teams, resolution of technical accounting issues under IFRSs & local GAAP and liaising with senior client management and group audit teams. Achieved the Employee of the year award for the year 2010 by managing one of the biggest portfolios of clients contributing good amount of revenue to the firm's income while maintaining high quality work. Contributed to the growth of revenue of the Firm by introducing new clients and agreeing on additional services with existing clients i.e. during the course of audit convinced the client for tax consultancy services as well. Managed the referral jobs for multinational clients where audited the financial statements prepared under US GAAP and other cross border GAAP. Performed Financial Due Diligence and Valuation in connection with Mergers & Acquisitions and IPOs Served a diversified client base of international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals and retailers. Managed and carried out agreed upon procedure assignment on internal controls, product pricing and forensic assignment. Identified and recommended improvements related to key operational and control issues for presentation to top management and audit committees  Conducted training on International Financial Reporting Standards and International Auditing Standards. Assistant Manager 08/2006 to 12/2006 Company Name – City , State Senior Auditor 06/2002 to 05/2006 Company Name – City , State Skills Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation Education Bachelor of Science : Mathematics 1997 University of the Punjab - City Certified Public Accountant -CPA : Accounts, Audit and Finance 2012 Institute of Certified Public Accountants - City Certifications Fellow Member of Chartered Institute of Cost and Management Accountants ",FINANCE 331," LEAD ACCOUNTANT Highlights QuickBooks, Peachtree, In-house Accounting Systems and Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting. Hyperion Workspace, Planning, Enterprise, Essbase, Schedules and Reports, Crystal Reports, MS Office with strong Excel skill Financial Accounting Database Management Budget Administration Performance Reporting Tax Preparation and Compliance Forecasting/Trend Analysis Strategic Planning Cash-Flow Analysis Variance Analysis Sarbanes-Oxley Research and Compliance Experience Lead Accountant November 2011 to Current Company Name － City , State Experience in various areas including, but not limited to: operating budgets, financial analysis/planning, financial statements and reporting, accounting policies and procedure, cash flow, taxes, auditing, and business process improvements. Manage various areas in financial accounting, budgeting and financial analysis. Execute qualitative and quantitative analysis techniques to minimize risks and liabilities. Develop and implement system processes to achieve financial discipline and improve the overall efficiency of the organization. Provide strong analytical skills, good relationship management and negotiation skills in liaising with various large corporate entities, financial institutions and various regulatory authorities. Monitor and manage daily processes for multiple complex revenues streams. Review contracts for new pricing schedules while researching and implementing new accounts into the accounting systems. Provide subject matter expertise in analyzing revenue trends and apply corrective measures to risk findings. Maintain ongoing communication with key stakeholders to include accounts, operations managers and new markets support teams for emerging accounting issues and recommend corrective actions. Test internal controls for compliance in preventing fraud and improving accounting processes while meeting full compliance with GAAP, Federal and State law. Stay abreast of relevant new market events and new product in the pipeline. Track daily activity of the firm's new contracts and provide recommendations on financial related issues. Maintain the accuracy and completeness of all deferred revenues and enforce timely revenue recognition. Lead and develop methods and implement revenue test models for complex billing structures. Perform trends analysis on revenues using quantitative methodology and forecast future contingencies. Maintain the new revenue backlog inventories and periodically testing for appropriateness against new pricing conditions as well as accounting policy determinations. Identify risky accounts in default and communicate to account managers for corrective actions. Prepare various ad hoc reports upon request by senior management requiring knowledge of general ledger and supporting sub-ledger details. Lead, support, and assist the external financial audit process. Prepare and maintain various incentive payment schedules for the prescriber program. Lead and support the billing automation effort while streamlining the monthly billing process for more prompt, accurate and timely billing of our customers. Improve cash flows by meeting targeted projections. Senior Accountant September 2006 to October 2011 Company Name － City , State Compiled and analyzed financial data used in the preparation of corporate financial statements. Provided support to business operations through analysis of key performance indicators and trends. Maintained and supervised the various systems of internal controls over financial reporting while assessing and remediating deficiencies discovered through periodic testing making easier to reconcile accounts. Collaborated, compiled, and prepared budgets and forecast operational activities. Maintained general ledger and sub ledger accounts by posting and documenting financial journal entries. Managed and maintained corporate closing schedules for periodic financial reporting. Monitored and maintained fixed assets and depreciation schedules on ongoing basis. Filed property taxes with county and ensured compliance of corporate sales taxes with Federal and State. Lead team in the preparation and coordination of the financial audit process. Reconciled bank statements and procured recommendations for all bank irregularities issues with key stake holders. Staff Accountant March 2006 to August 2006 Company Name － City , State Performed monthly closing cycle, responsible for preparing, analyzing, reconciling and correcting financial statements and management reports for the homebuilding divisions. Acted as the primary contact for operations' personnel for any accounting-related matters. Maintained the company's systems of internal controls over financial reporting. Posted financial statement entries; including reconciling and documented P & L re-classification entries. Verified preliminary sales report and composed final corporate reporting. Reviewed and reconciled inventory status and posted reconciling entries. Prepared and corrected preliminary escrow analysis, including extensive analysis of escrow account allocation entries. Performed analysis of direct profits. Reviewed and created roll forward reports of builder's reserve runs summary. Reconciled builder proceeds with mortgage proceeds. Researched accounting procedures, policy and statures, including Sarbanes-Oxley, SEC compliance, IRS, state and local tax laws. Education BS : Accounting Business Administration , 2005 University of Maryland University College － City , State Accounting Business Administration CPA Candidate Skills accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend ",ACCOUNTANT 332," CONSULTANT Core Qualifications Ganesh Seetharaman is a senior IT infrastructure specialist and Ganesh has just finished an international project for a client and is looking for a role specializing in the Solutions management. He has a Masters in Computer Applications (MCA) and is a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 - 06/2016 Company Name － City Project Manager Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures. Executed and implemented and managed multiple projects including, Upgrade database from 10g to 11203/11204 Upgrade database/Grid from 11204 to 12c Migrate database from Oracle Virtual Machines to Oracle Exadata Machines Move database from normal filesystem to ASM disk groups Apply database PSU patches, and one off patches to the environment for multiple customers. Building OEM from scratch to go live Upgrade Oracle WebLogic from 10.3.5 to 10.3.6 Upgrade Oracle Web Tier from 11.1.1.3 to 11.1.1.6 Apart from managing projects other daily tasks include Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites from end to end Deploy agents 1000's of agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues and make sure they are healthy and uploading all the time Create IP reports to monitor the health of targets Notification/Alerting setup for target availability issues Upgrade OMS and Agents for every new release Follow up with development on bugs and apply fixes as appropriate Maintain a test bed for testing all fixes Administration of access for users thru roles, privileges Automate EM administration thru command line interface ""EMCLI"" Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. 02/2005 - 11/2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 - 02/2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner ",CONSULTANT 333," ACCOUNTANT Summary Innovative Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes. Skills Budget forecasting expertise Analytical reasoning Account reconciliation expert Strong organizational skills General ledger accounting Expert in customer relations Flexible team player Advanced computer proficiency (PC and Mac) Experience 04/2016 to Current Accountant Company Name － City , State Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with management to document and offset unusual expense variances in their respective areas. Assisted the CFO with the production of the monthly financials, management reports and board packages. Coded the general ledger and processed vendor invoice payments. Researched and resolved billing and invoice problems. 04/2010 to 04/2016 Accounting Clerk Company Name － City , State Assisted in the creation of vendor contracts for outside vendors. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Suggested process improvements to secure prompt and regular receipts for the organization. Coded the general ledger and processed vendor invoice payments. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. 04/2006 to Current Church Administrator Company Name － City , State Plans and implements appropriate $140,000 annual budget (average) and accounting systems. Balance checking account and investment accounts and submit reconciliation monthly for Pastor's review and approval. Developed and implemented a Microsoft Excel Financial Database system for streamlining all financial and charitable contributions record system for the Church; prepares annual contribution statements, year-end financial reports, financial information for committees and the Church as needed or requested. Attend to banking operations for deposit (cash handling $2,000 or more on weekly basis), check writing and Business Banking Online. Maintains the Church's Policies and Procedures Manual; administers payroll for Church employees on a semi-monthly basis and all related payroll functions. Maintains a church membership database for over 100 members which is keep confidential. Monitors and maintains inventory of Church's property and equipment making repairs and/or replacement as necessary. Being thoroughly familiar and abreast with the latest computer software used and might benefit the church. Education and Training January 2014 Master's : Business Administration Troy University － City , State Business Administration December 2009 BBA : Accounting Management Columbus State University － City , State Accounting Management Skills Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end ",ACCOUNTANT 334," SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management - 230 Sites Watchguard Work Experience Sprint ISP Management to the vendor May 2014 to Current Company Name Performed System Administration for clients in KCMO/KS - worked on project to move critical Servers to Data Center without interruption. Worked with team to resolve issues and moved over a weekend. Started training and project on Azure and AWS project to move production servers and services to cloud services. Worked on cost analysis to procure a complete change over from physical to cloud environment. Moved complete office infrastructure to new office. Designed network infrastructure. Worked with major ISPs (ATT/TWC) to provide internet and managed services. Setup wireless infrastructure. Put in PBX Grandstream system and worked with providers to move from Analog to Fiber with DID's for PBX installation. Restructured backup process to include Dell Appassure - configured to backup 22 VM Windows server, including 2 SQL and 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 with Essentials licensing. Converted 22 servers Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Worked with vendor to cut over all remote locations from ATT/Sprint ISP Management to the vendor. This took the work load off of IT and allowed an outsourced company to monitor and manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 to May 2014 Company Name － City , State Moved to contract role after company sold Relocated company production network from MainMark DataCenter to Layered Tech ATC. Built new infrastructure - Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved all SSL Certs from outdated Brokade Load Balancers to F5 BigIP LTM Configured Orion Solar Winds to monitor and report on all network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation to utilize HA/DFS/Vmotion - configured access via Fibre Channel protocol for 10gb connection to SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 to January 2013 Company Name － City , State Performs hardware, software and network upgrades for company - Installed Server MS Windows 2003 Enterprise Edition based network - Upgraded to 2008 R2. Responsible for implementing and maintaining system security and configurations of 32 company servers while providing IT support, to include planning, software and hardware configuration to a staff of 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization - Went from a 4 server shop to 32 - all but 3 are VM's. Analyzes information to determine, recommend, and plan layout for type of computers and peripheral equipment modifications to existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 - ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 to January 2007 Company Name － City , State 66062 913.710.7339 Education and Training BS : Business Management Ottawa University － City , State , US Ottawa University ~ Overland Park, KS Campus Currently pursuing a BS in IT, Minor in Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years of exposure to networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies - Training/Experience on new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience with iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies for UCS/SAN/VMWARE deployment Backup/DR Applications and Business Continuity programs TECHNOLOGY Cisco Router - Cisco Catalyst Switch - Switching Technologies (Layer 2,3) - Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches - Cisco Switching (latest is 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management ",DIGITAL-MEDIA 335," CONSTRUCTION PROJECT MANAGER Professional Summary I am a sports person by heart and a Civil engineer by profession. I am currently pursuing Master's in Civil Engineering at Auburn University. I am a seasoned construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Able to develop scopes, check field activities and update clients making me the perfect candidate for project management. I hold sports close to my heart and make sure to practice it in my daily life. I have been a national level tennis champion during my college days and am also a Registered tennis coach. I aspire to run a successful construction management firm in future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members Education Master of Science : Civil Engineering , 11/2019 Auburn University - City , State Coursework in Construction Law, Project Management and Cost Estimation Member of University Tennis Club Bachelor of Science : Civil Engineering , 05/2017 L.J. Institute of Technology - City Elected Captain of Tennis Team Member of College Quiz Club Thesis: Energy Generation in Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach with Professional Tennis Registry Avid Reader Additional Information Authorized to work for any employer in U.S.A. PROJECT WORK Event Center design for SIFAT,Alabama Rock and Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along with site layout and detail estimate Auburn University Facilities management Designed web based platform integration for Project initiation form(PIF), Helped design material to share with AU Colleges and other stake holders Atchafalaya Basin flood protection Project,Louisiana Carried out risk assessment from contractor perspective,Haul routes and access routes design, Sequence of construction activity Presented model for variation in prices for Rip Rap across Alabama for Alabama department of transportation Analysed historical bid data for all projects awarded between 2006 to 2016,3500 Projects, After exploratory data analysis presented algorithm to directly link Rip-rap price with gasoline index in state Studied pavement condition for city of Los Gatos, California Analysed present condition using Streetsaver software , Presented action plan for city as well as fund utilization formula Weagle construction Presented 100 day plan for restoration of safety culture in company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager , 01/2016 to 04/2017 Company Name – City , State Managed submittals and processing of Requests for Information between general contractor, owner and owner's consultants Mitigated risk, coordinating plans and specifications to ensure compliance with permitting and regulatory agencies Analyzed trade and material proposals and negotiated contracts Monitored construction operations for $2 Million dollar plus Housing Project Monitored, coached and supervised team of 25 employees in 2017 Maintained zero site accidents and lost work days for 1.5 years Site Supervisor , 01/2015 to 12/2015 Company Name – City , State Maintained Pile Driving heavy equipment, tools and machinery in good working order by efficiently completing Pile Driving Operations Initiated onsite safety program and properly trained all team members, decreasing injuries by 95% Sourced suppliers and purchased necessary materials for work Analyzed project blueprints and specifications to identify exact number of worker's needed to complete job Delegated assignments based on site plans, project needs and knowledge of individual team members ",CONSTRUCTION 336," TEACHER Professional Background Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. skilled at wound care, mobility assistance and charting. Highly flexible and willing to work weekends. Flexible and experienced in catheter insertion and removal, as well as tubule feedings and medications. Skill Highlights Understands mobility assistance needs Charting expertise Able to lift 50 pounds Understands medical procedures Trained in grooming and bathing assistance HIPAA compliance Strong work ethic Trained in catheter change and preparation General housekeeping ability Valid Pennsylvania   driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced in obtaining/charting vital signs Professional Experience Company Name City , State TEACHER 02/2015 to Current Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Created and implemented a developmentally appropriate curriculum that accommodated all learning styles. Familiarized parents with center's policies, regulations, fees and curriculum. Company Name City , State Certified Nursing Assistant 01/2016 to 03/2017 Provides patients personal hygiene by giving bedpans, urinals, baths, back-rubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.Documents actions by completing forms, reports, logs, and records.Maintains work operations by following policies and procedures.Protects organization's value by keeping patient information confidential. Company Name City , State Home Health Aide 05/2016 to 09/2017 Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with ADLs. Comforted patients and provided them with reassurance and encouragement. Company Name City , State HOUSEKEEPER 01/2012 to 12/2014 Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings. Requires working in damp, dusty and dirty areas. Must clean up human waste and other body fluids, as required. Responsible for disposal of trash, waste, and other disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such asOSHA, EPA,State Health Department, etc.Plan work schedule for major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors in all residents' rooms and bathrooms daily. Damp mop all corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, and showers daily. Check all vacant rooms daily to keep fresh. Clean all air vents. Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, beds needing repair, etc.). Wash windows as scheduled..Check entire area for spills, water, etc. periodically, especially in residents' bathrooms.Use safety precautions in all housekeeping services. Education and Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School , City , State Entry Level Nurse Aide Program 2013 City , State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed with the standards of hygiene and sanitation • Demonstrated ability to perform duties in a busy environment • Strong interpersonal and communication skills • Good time management skills • Courteous with clients, residents and staf f • Sound ability to perform physically demanding chores • Willing to stretch existing working hours to accommodate work ",TEACHER 337," BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ , Core Java , Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops for SQL Server 2005 during the technical fest at Mumbai University Active member of Student Council of Asian Students at University of Maryland. Interface with the client and multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database and Data Warehouse Developers) to support the solution delivery process Work closely with clients to understand their marketing goals, design their marketing databases, facilitate optimum segmentation and provide platforms and reports to measure their marketing ROI. Involved in designing and rolling out global marketing databases (North America, Europe and Middle East, Latin America) and thus well versed with Customer Data Integration and international data hygiene and standardization concepts. Enable the client to generate reports for Measuring ROI, effective channels , successful campaigns and optimum segments , trend analysis etc using tools like Business Objects Sound understanding of a projects life cycle, from demand generation to understanding the customer requirement and converting it into technical specifications and finally implementing the project. Jusitn: - Served as subject matter expert on marketing data and database design for European and Asia Pacific regions Involved the support of client requests such as adhoc reporting and campaign execution. Also responsible for identifying gaps in deployed functionality and building necessary new functionality alongwith correcting issues with current solution -data integration,data hygiene, cleansing CDI -created marketing programs based on client's requirements -supported existing solution on daily basis for any data or functionality issues -supervised change requests from development to implementation and performed QA on deliverables before handoff to client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution and reporting Responsibilities: -Support of the deployed CRM database solution for Latin America region of Fortune 500 company focusing on Public and Large enterprises -Executed marketing programs on a weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 to Current Acted as lead BSA on client team to drive consistency and support projects spanning multiple regional databases and support teams Primary contact for client, client partners and other stakeholders, managing daily responsibilities associated with delivering multi-channel database marketing programs. Responsibilities include working with client and other stake holders to understand marketing program objectives and business rules that help define the metrics for program measurement Partner with the client, client partners and other stakeholders to define campaign audience requirements, program specifications and business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data for advanced targeting and segmentation to drive optimal business results - Gathered and analyzed business requirements provided by client to draft detailed project specifications and lead developers through development and QA process - Managed primary ownership for creating artifacts like Business Requirement Document and Functional Requirement Documents - Performed gap analysis and Root Cause analysis for data issues and functionality and ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution for Latin America region of Fortune 500 High Tech company supporting data integration, marketing program execution, reporting and analytics - Led change requests within the cross-functional teams using the defined change management process ensuring timely deployment - Analyzed complex client data using Merkle's in-house methodologies and provided recommendations to improve marketing programs performance - Created automated processes minimizing the run-time and increased efficiency of database update and campaign deliveries Manage overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts while continuing to evolve the solution delivery lifecycle to encompass multiple methodologies Interacted with development and QA teams to ensure timely delivery of project deliverables while managing project timeline and communicating adjustments and issues to program management. Responsibilities included creating documentation to detail functional requirements, technical solution design, code review, implementation and QA deliverables before handoff to client Project: Dell Financial Services Project is a service provided through Dell that provides credit line accounts to Dell customers that qualify. integrated database solution that allows us to use their customer data in Consumer marketing campaigns - Led project change requests throughout a full solution lifecycle performing requirements gathering, process documentation, data analysis and quality control - Lead solution discovery sessions with client stakeholders as a means to illicit solution requirements -Set up data load and automated processing of data extracts on a weekly basis -Responsible for process documentation consisting of Business requirements and functional requirements - Source to Target mapping and data dictionary -Designed and implemented email marketing campaigns for Canada region as per client's specifications -Created email marketing campaign targeting customers based on credit line account information - Reported on campaign attribution, performance, key metrics Interface with the client, marketing vendors, and cross-functional teams within Merkle on solution delivery and new project development Perform requirements gathering for change requests and maintain all documentation Synthesize complex and sometimes contradictory information into concise, readable, unambiguous written requirements at multiple levels of detail Support campaign management process to develop business goals, campaign requirements and campaign metrics. Build and maintain client reports relating to data quality and campaign measurement Work with Solution and Account Lead to define project scope, level of effort and timeline Work closely with the delivery team (including system software engineers, QA, regression test teams, and the product manager) ensure that your clients' solution is created with exceptional quality. - Accountable for determining and requesting campaign data elements from creative agencies to build accurate segmentations for targeted educational & public relations program deployments Provide input to Project Management regarding schedule, level of effort , project scope Manage client communication and expectation setting Lead change requests from initiation to delivery Interface with the client and multi-disciplinary teams within Merkle to support the solution delivery process Take direction from Project Management regarding schedule, scope, and cost tradeoffs Assist with the delivery of the system into production by designing and supporting the formal client acceptance process, according to Merkle's defined standards Accurately document requirements and acceptance criteria for a Merkle Marketing solutions Perform analysis of new data for inclusion in a marketing database, and ad-hoc analysis of data in the database to support the requirements process Company Name IT Analyst Intern 05/2011 to 12/2011 Assisted IT Admin for managing user access rights, user groups and documentation upload on MS SharePoint Analyzed business applications to determine if changes or upgrades are required by business users or processes Gathered business requirements and converted them into detailed technical and functional specifications Served as a technical liaison between end-users & application vendors to obtain solutions for application issues using HEAT ticketing system Tested vendor solutions and newly modified systems to ensure they meet client specifications Generate customized reports using Business Intelligence tools to meet user requirements Company Name IT Support 05/2010 to 07/2010 Used Sys-Aid ticketing software for handling service requests from library staff Responsible for troubleshooting and maintenance of hardware and software devices Maintained Local Area Network of UM Libraries and performed Ghosting, G-Disking processes Education and Training MS : Information Management University of Maryland MS in Information Management (Dec 2011) University of Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management of Information and Services, Project Performance Measurement, System and Software Requirements B.E : Computer Engineering Mumbai University B.E in Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member of Student Council of Asian Students at University of Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements ",INFORMATION-TECHNOLOGY 338," GENERAL MANAGER Professional Summary Manager with seven years of experience coordinating office management and special projects with a high degree of efficiency. Serve as point person for Directors, staff, clients, and vendors to ensure proper lines of communication. Maintain excellent communication skills, problem resolution abilities, and a high-level of confidentiality. Excellent Customer Service, Accounting & Basic Book-keeping, Processing Payroll, Client relations experience. Analytical & detail oriented with a proven record for producing quality work in strict timelines. Exercise Independent judgment , decision making abilities, and a high level of confidentiality. Manage a diversity of routine functions in a hospitality environment. Skills Work History GENERAL MANAGER , 11/2009 to Current Company Name – City , State -Responsibilities: Reviewing correspondence & writing responses; Assisting the Director of the institute; Manage and plan special events and conferences; Train & Supervise other staff; Oversee the purchases & maintain office supplies & equipments; Schedule appointments; Assisting in the Recruitment process, Taking care of marketing the institute so that we get good no. of admissions every year. Maintaining appropriate records of student's progress and development ; Making the schedules for the staff members; Checking the log-books of the teachers from time to time and giving appropriate feedbacks. Responding to walk-in inquiries and inquiries over the phone. Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines. Liaison between all impacted departments to ensure proper communications and reporting practices. Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings. Organize the details of special events, travel arrangements, corporate agendas and itineraries. Oversaw daily office operations for staff of [Number] employees. AN ADMINISTRATIVE ASSISTANT & PUBLIC RELATIONS OFFICER , 11/2003 to 08/2009 Company Name – State Teaching : To teach the Multi-lingual specialists English Grammar and teach them techniques to avoid errors in writing English; marking work and giving appropriate feedbacks; researching new topic areas and maintaining up-to-date subject knowledge. Editing : Proofread every file for English grammar, sentence structure, punctuation and general content before the files are uploaded and sent to USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises in grammar, punctuation and sentence structure. Feature American cultural notes. Provided Administrative Assistant to the General Manager. Organize the details of special events, travel arrangements, corporate agendas and itineraries. ACHIEVEMENT : Was promoted to their sister concern company as the Center-Manager, Aakash Institute, Guwahati by the Directors after a year's time due to my hard-work and dedication. Maintaining records and organizing files. Responding to reviews & correspondence. Drafting and Correspondence. Preparing presentation in Power-point. Assisting the managing Directors. Basic accounts and Administration. Plan Meeting and Events. Make Travel arrangements for the Director. Responding to multi-line phone systems & directing them to appropriate Departments. Company Name CENTER-MANAGER , 10/2003 to 09/2008 Company Name – City , State Oversaw daily office operations for employees. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Created company's first employee manual including training and development. Liaised with vendors to order and maintain inventory of office supplies. Planned and executed all aspects of office headquarter move. Managed executive calendar and coordinated weekly project team meetings. Prepared program operating budgets, budget reports and other financial performance reports. Education Bachelors degree : Law , 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY - Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements ",PUBLIC-RELATIONS 339," D2B SALES Career Overview Highly enthusiastic customer service professional with 10 years client interface experience.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City , State Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction. Customer Service Rep Sep 2013 to May 2015 Company Name － City , State Prevented store losses using awareness, attention to detail and integrity.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Accurately logged all daily shipping and receiving orders.Kept abreast of rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 to Jan 2006 Company Name － City , State MS Office power-user with additional proficiencies in assorted 2001-2010 databases. Provided telephone, online and face-to-face customer service/support within Awards high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks and five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee of Pe rformance Re vie w Exce rpts the Month, 2004 to 2006 & the second year in a row, Tracy has been the top performer on my team For Five Service Star &exceeded her call metrics goals by 15% ...excellent communication, Awards, 2000 to 2004 technical support and troubleshooting skills & excels in working has independently in a fast-paced environment & become my # 1 trainer of Compute r Skills new hires & (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service & consistently thinks outside Access, Outlook, ACT!, SQL the box and finds creative ways to solve customer problems & Identifies opportunities to increase customer retention and satisfaction through Mission State me nt the use of up/cross-selling strategies and excellent communication skills Strive to exceed &well organized, with the ability to multitask and prioritize workload & customer/ employer documents in detail all interactions with customers & (2005 Performance expectations by delivering Handles the demands of a high-volume customer service desk with ease & second-to-none service. exemplary customer service and complaint handling skills &dedicated and Maintain customer centricity in all initiatives &Our guests routinely rave about the above-and-beyond service and and interactions, always personalized attention they receive from Tracy & highly resourceful & a putting the customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE , X-Ray Science 2003 HIGHTECHINSTITU － City , State Coursework in Business Administration and Organizational DevelopmentCoursework in Business, Marketing and Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized ",SALES 340," WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning and Coordination Training & Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE Certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Education Bachelor of Science : Natural Health Studies , 05/2007 Clayton College of Natural Health - City , State Work History WELLNESS DIRECTOR , 09/2015 to Current Company Name – City , State Helped clients set and achieve health and wellness goals. Conducted group wellness presentations for classes up to 80+ participants. Demonstrated safe and correct forms for each exercise and piece of equipment. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Met or exceeded monthly revenue and training goals. Performed screenings every month for markers such as blood pressure, weight and BMI. Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services. Demonstrated safe and correct forms for each exercise and piece of equipment. Built strong relationships with members to promote health, wellness and available services. Conducted group wellness presentations for classes up to 80+ participants. Helped clients set and achieve health and wellness goals. Eliminated downtime and maximized revenue by providing top project quality control. 01/2009 to Current Company Name – City , State Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement. Explained and taught regulations and rules to athletes and coaches. Verified accuracy of score calculations before winners were announced. Communicated with athletic regulation staff, athletes and trainers. Collected daily reports for improved efficiency during athletic events. Inspected equipment for compliance with safety and event regulations. Established clear benchmarks for performance and monitored individual and athlete progress. Educated athletes, trainers and fellow athletic regulation co-workers about rules and regulations. Reviewed video playbacks and slow-motion camera footage to evaluate calls and judge appeals. Calculated athlete and event statistics on rolling basis during event. Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements. Educated and mentored more than 20+ co-workers on policy and procedures during high pressured events. Improved athlete medical outcomes and delivery of care through improved clinical quality processes. 09/2000 to Current Company Name – City , State Adapted classes to meet expectations and interests of members, resulting in improved participation. Consulted with clients to define personal health needs, formulate effective fitness, nutritional or rehabilitation plans and improve overall well-being. Modified workout plans according to fitness levels and medical considerations. Broadcasted information about events, gym classes and community offerings. Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries. Worked independently and as member of cohesive team to support individual needs. Supported program development by adding new and exciting classes to facility schedules. Taught staff and participants proper methods for best use of equipment to meet individual fitness goals. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities. Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple vendor operations. Used knowledge of market trends to create value-added solutions resulting in 80% increase in service utilization. Directed business operations to maintain and improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations. Devised, deployed and monitored processes to boost long-term business success and increase profit levels. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Founded and managed business operations, growing revenue through personal training and on-site group fitness instruction with major business companies and its' employee base to include staff families. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Maintained up-to-date administrative records to monitor operational conditions. Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness. Enhanced operational efficiency and productivity by managing budgets, accounts and analyzing company needs and industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health and Wellness, Aquatics NETA, Aquatic Exercise and Science and ACE certified, Mixed Martial Arts and Boxing certified Inspector, Association of Boxing Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness and fitness professional experienced in personal fitness training throughout all age groups, group instruction with a strong background in therapeutic exercise. Hardworking and dedicated team player with excellent communication and relationship-building skills. Known for personable demeanor and determined attitude. A fitness instructor and personal trainer with over 20 years of successful experience in preparing clients for their life long journey into health and wellness. Recognized consistently for performance excellence and contributions to success in the health and wellness industry. Strengths in building interpersonal relationships and am a seasoned ACE and NETA certified group fitness instructor in multiple areas (i.e. Tai chi, yoga, spin, TRX), certified personal trainer and therapeutic exercise specialist. Multi-talented fitness leader with a successful history helping individuals of all backgrounds and abilities improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Adept at leading groups and individual coaching sessions to promote wellness. Excellent educator adept at working with people at all skills levels to improve physical strength, stamina and health. ACCOMPLISHMENTS Collaborated with multidisciplinary teams in the development of community health and wellness programs to promote positive outcomes. Supervised team of 5 staff members. Documented and improved community access which led to increases in multiple user accessibility and promoted long-term community engagement. ",FITNESS 341," MAINTENANCE SPECIALIST/TECHNICIAN Summary Military veteran and journeyman electrician seeking to retain current position as a maintenance specialist at TWPC. Served four years active duty in a role of increasing responsibility and one year as a maintenance specialist at TWPC. Have prior experience in logistics and embarkation management, electronics troubleshooting, electrical maintenance and preventative maintenance. Effective communicator and leader in the work areas. Highlights Basic, Calibration, conversion, DC, Electronics, frame, Leadership, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication Experience Company Name City , State Maintenance Specialist/Technician 09/2014 to Current Company Name Logistics & Embarkation Rep 10/2013 to 07/2014 Prepared and shipped about 250 metric tons worth of military equipment on numerous operations to countries such as Australia, Thailand and Guam. Equipment had to be tied down at certain points and sometimes in complex ways to ensure proper restraint when loaded on an aircraft. In charge of three Marines who occasionally were deployed to other countries. Never missed a time frame for any of the 13 operations that we participated in. Provided cleaning supplies, office supplies and other miscellaneous items for an entire squadron. Without that support, the squadron would not have been able to operate. Company Name Aviation Electronics Technician 09/2011 to 10/2013 Operated on and repaired around 200 pieces of gear used in F-18 fighter jets, EA-6B Electronic counter- measures jets, or AV-8B close ground support jets. Troubleshot components such as capacitors, resistors, diodes, switches and transistors on circuit boards that went into many different pieces of gear. Troubleshot and repaired several Reconfigurable Transportable Consolidate Automated Support System RTCASS) benches, which were used to test all gear that is used in the military jets. Accomplishments Became the Safety-supervisor for work center of 63 Marines. Managed and supervised 12 Marines that performed maintenance on equipment, and three Marines that performed logistics and embarkation operations. Coordinated set up multiple events for an entire squadron of about 500 Marines. Supplied entire same squadron with supplies for daily operations. Education CONSOLIDATED AUTOMATED SUPPORT SYSTEM (CASS) ADVANCED MAINTENANCE/CALIBRATION INTERMEDIATE MAINTENANCE October 2011 City , State Top 10% of class Upon completion of the course, became able to program, debug, install, and verify the effectiveness of a software package (ATLAS) used to provide a consolidated response to testing requirements in an intermediate aviation repair shop; and operate and repair a pneumatic generator, a device used to simulate air pressures experienced by an aircraft during flight. DIPLOMA November 2010 Sequoyah High School , City , State GPA: Top 10% of class Top 10% of class Top 10% of class Advanced Electronics and Components - Pensacola, Florida Top 20% of class Upon completion of the course, became able to perform mathematics for analysis of AC/DC circuits; understand and troubleshoot digital logic circuits; perform troubleshooting of AM and FM RF systems; and troubleshoot transmi ers and receivers and antennas and waveguides. HIGH POWER DEVICE TEST SUBSYSTEM/RADAR INTERMEDIATE MAINTENANCE August 2011 Common Core Intermediate Maintenanace , City , State Top 10% of class Upon completion of the course, became able to perform both scheduled and unscheduled maintenance on an automated support system used at an intermediate level electronic repair facility. Top 10% of class Upon completion of the course, became able to operate, test, and perform maintenance on the high power device test subsystem using applicable operational test program sets. Military Schooling: September 2011 Fundamentals of Digital Logic by Correspondence Upon completion of the course, became able to recognize number system organization and arithmetic operations found in digital system; fundamental logic elements and functions of digital systems, i.e., AND, OR, NAND, and NOR gates; and electrical representations of logical functions. The student will be aware of monostable and bistable effects of flip flops and the use of flip-flop circuitry in the serial counting function, parallel shift operation, parallel to serial, and serial to parallel conversion. The summarize, upon completion, the student is prepared to learn troubleshooting techniques and schematic reading of digital systems using integrated circuit logic chip gates, flip-flops, latches, and shift registers. RTCASS AN/USM702 OPERATION AND MAINTENANCE Skills Basic, CALIBRATION, conversion, CPR certified, DC, Electronics, frame, Leadership, team leader, Logic, logistics, mathematics, office, Radar, reading, Safety, FM, Security Clearance, supervisor, switches, test equipment, troubleshoot, troubleshooting, verbal communication ",AVIATION 342," 2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES & SERVICES MANAGER Summary RETAIL | OPERATIONS | SALES MANAGER Client-driven, quality-focused retail manager with proven track record of top performance Retail leader with profound and broad expertise in every aspect of store management. Critically evaluates and minimizes operational costs in context of store profitability. Creates and promotes caring customer service program for entire staff. Coaches every employee toward individual goals. Establishes retail environment that encourages positive customer experience and promotes realization of sales targets. Core Knowledge and Skills Retail Merchandising, Recruitment & Retention, Operations Store Planning & Design, Team Leadership, Coaching and Mentoring Profit and Loss, Loss Prevention, Personnel Training and Development Highlights Experience 01/2004 to 01/2009 Company Name City , State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales & Services Manager 01/2012 to Current Managed nearly every aspect of store operations. Trained and developed store staff in customer service techniques. Monitored and implemented corporate programs in sales, shipping, and merchandising. Directed large store team to. create a sales environment that consistently met expected sales goals and reduced operating costs. Managed team. of 25, including hourly employees and specialists. Entrusted with the most complex customer service issues including personal and commercial purchasing accounts. Assistant Store Manager 01/2011 to 01/2012 Company Name City , State Responsibilities consisted of managing and recording profit loss and key performance indicators, Communicating. with buying office about classifications and styles for product inventory, and Managing and maintaining all records and documentations including invoices and employee files. Soft lines Manager, Apparel Lead 01/2009 to 01/2011 Company Name City , State Responsibilities consisted of Constructing visual presentations, Managing payroll and training of department associates, and Communicating with vendors and buyers in regards to inventory of product. Leadership Known throughout career as a hands-on project manager with strong expertise in team management and prioritizing. Ensured that employees recognized the importance of their contributions to the whole, and demonstrated to each one appreciation for the value that he or she delivered to the store overall. Developed significant reputation for leadership due to excellent relationships with employees and willingness to lead by example. Professional experience continued Brenna T. Walsh page 2 Sales / Profit & Loss Management Motivated staff to create a clean, enjoyable environment with appropriate product availability. Trained copy center/cashier staff as well as floor staff in superior customer service while maintaining highest levels of understanding of company policies and procedures. Controlled profit and loss daily; maintained accountability for period-end reporting. As inventory captain, evaluated inventory and ensured availability of products on shelves; conducted store transfers to ensure products in store; ran daily reports and did audits to better control inventory levels Earned title of special projects captain due to ability to organize and execute large-scale department reorganization, including refits and retrofits for new products. Customer Service Set the standard for impeccable customer service; trained all staff to excel in the customer experience Turned customer service lapses into positive teachable moments that improved staff perception of need and accountability Targeted and achieved weekly ""customer experience"" metrics goals of 9+/10 ratings. Personnel Development Coordinated training of each employee with corporate training materials Coached individuals; achieving a promotion rate of ~35% (one to two levels above original position) Worked with vendors to develop product training from product sources Delivered well-executed and helpful annual reviews; developed significant reputation as go-to source for help on review wording, delivery, and execution of employee reviews as well as overall operations of the store. Education High School Diploma Monroe Catholic High School City , State Associates Degree : Business Management University of Alaska Fairbanks City , State Business Management Business Management, Present Florida State College of Jacksonville City , State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit and loss, promotion, purchasing, recording, reporting, Sales, shipping, team management ",APPAREL 343," CUSTOMER SERVICE ADVOCATE Summary Talented Customer Service manager skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. A sales manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Skills Superb sales professional Store planning and design Strong communication skills Detail-oriented Personnel training and development Time management Proficient in MS Office Accomplishments Awarded annual merit increases during the first 15 years of employment. Consistently exceeded daily sales targets with an average of 5000+ in sales each day. Managed a successful sales team of 20 members who consistently exceeded sales goals by 80% each month. Successfully managed $1.4 million in merchandise per day. Fulfilled all supervisory duties when Store Manager was on vacation. Interviewed applicants and successfully staffed any vacancies throughout store, focusing primarily on assigned areas. Routinely helped as many as 20 customers each day in a high-volume retail outlet. Promoted to Call Center lead within 6 months of employment. Experience 03/2015 to 10/2016 Customer Service Advocate Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. 10/1995 to 02/2014 Sales Manager Company Name － City , State Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Contributed to merchandising ideas at team sale meetings.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.Demonstrated that customers come first by serving them with a sense of urgency.Shared product knowledge with customers while making personal recommendations.Recommended and helped customers select merchandise based on their needs. Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills. Served as liaison between customers, store personnel and various store departments.Informed customers about sales and promotions in a friendly and engaging manner.Trained new employees on company customer service policies and service level standards.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Hired and trained all sales staff for new store location. Trained in negotiations and time management. Determined staff promotions and demotions and terminated employees when necessary. Addressed and corrected sales staff communication issues in a tactful and effective manner. Directed and supervised employees engaged in sales, inventory taking and reconciling cash receipts. Worked closely with the district manager to formulate and build the store brand. Helped determine movement/placement of incoming merchandise. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Arranged items in favorable positions and areas of the store for optimal sales. Established and maintained proper high traffic displays, resulting in increased sales. Conducted staff meetings with sales personnel to introduce new merchandise. Researched current and past business performance using on-line systems and available reports. Effectively communicated and coordinated execution of the plano-gram with store management. 11/1990 to 08/1995 Sales Manager Company Name － City , State Managed a $30,000 monthly sales portfolio.Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Maintained friendly and professional customer interactions. Trained new employees on company customer service policies and service level standards. Managed sales staff of 6 members. Delivered excellent customer service by greeting and assisting each customer. Contributed to merchandising ideas at team sale meetings. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Designed displays to make the store experience interactive and engaging. Displayed the appropriate signage for products and sales promotions. Effectively communicated and coordinated execution of the plano-gram with store management. 07/1986 to 08/1990 Data Entry operator Company Name － City , State Verified and logged in deadlines for responding to daily inquiries.Assisted with payroll preparation and entered data into cumulative payroll document.Verified that information in the computer system was up-to-date and accurate. Promoted positive customer and associate relations through courtesy, service and professional appearance. 09/1985 to 10/1986 Loan Servicing Representative Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Assisted with the development of the call center's operations, quality and training processes.Led a team of customer service representatives to increase service center profitability. Education and Training 1983 High School Diploma : General-Business William Penn Vo-tech － City , State , USA General-Business Communications Morgan State University － City , State , USA 1984 - 1985 Skills administrative, call center, cash receipts, cash registers, closing, Strong communication skills, credit, customer satisfaction, customer service, excellent customer service, excellent customer service, customer service, Detail-oriented, fashion, inventory, meetings, merchandising, money, MS Office, negotiations, payroll, personnel, Personnel training, policies, processes, quality, reconciling, sales, sound, store management, store management, phone, Time management ",ADVOCATE 344," EXPRESS SCRIPTS Summary Responsible and mature Retail Sales Consultant who thrives in fast-paced environments. Enjoys working as part of a team to achieve sales goals. Accomplishments Fulfilled all supervisory duties when Store Manager was on vacation. Named ""Employee of the Month"". Received numerous “exceeds expectations” ratings on performance reviews. Met monthly sales goals for numerous months. Supervised team of three staff members. Experience Express Scripts September 2015 to Current Company Name － City , State Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Fielded an average of [number] customer service calls per day. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Prime Communication (AT&T Authorized Retailer) January 2015 to September 2015 Company Name － City , State Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales. Initiated daily store counts, orders and acquired proper products Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Radio Shack November 2013 to January 2015 Company Name － City , State Operated a cash register to process cash, check and credit card transactions. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Replenished floor stock and processed shipments to ensure product availability for customers. Facilitated monthly and quarterly physical inventory counts. Administered all point of sale opening and closing procedures. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Education High School Diploma : Business/ Computers Camden County High School － City , State Skills Administrative Cash handling Excellent communication interpersonal skills Detail-oriented merchandising Self-motivated 70 WPM ",ADVOCATE 345," SCIENCE TEACHER Summary Dedicated Teacher adept at challenging students to reach their full potential. Ensures that every student is progressing and is held to high expectations. Highlights Skills: Computer Proficiency in Microsoft word Excel, and Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 to Current Science Teacher Company Name － City , State 7th and 8th Grade Implemented 8th grade curriculum through various methods and techniques that reflect the CCSS Created a learning environment that enabled students to take risks and comfortably express their ideas Explored, and implemented, various forms of differentiated instruction Included Smart board elements, PowerPoint presentations, and various media in every lesson, in order to model technology driven instruction 09/2004 to 09/2005 Substitute Teacher K-6 Company Name － City , State Implemented curriculum for children following teachers plans Assigned lessons and corrected homework. Encouraged students to be understanding with others. 09/2003 to 11/2003 Teacher Assistant Company Name － City , State Implemented group literacy lessons Assisted students in their deficient areas 09/1996 to 01/2003 Special Education Teacher Company Name － City , State Assisted head teacher in planning Curriculum Developed individualized lesson plans to meet Students with IEP goals Maintained daily records regarding children's developmental progress Education Masters of Science : Education & Special Education Touro College － City , State , US Masters of Science in Education & Special Education Touro College, Bayshore, New York June 2006 Bachelor of Science : Early Childhood Education City College － City , State , US Bachelor of Science in Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate in Teaching N-6 Certified Mentor - 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated through NYU University •Certified Mentor – 2014-Present •Stem Point coordinator for District 13 Science Fair 2014 Skills Computer Proficiency in Microsoft word, Excel, and Power point ",TEACHER 346," ADMINISTRATIVE ASSISTANT Career Overview I would like the opportunity to enhance your department with my experience, skills, and knowledge. * Over 1.5 years as an assistant in the medical field. * Over 6 years in customer service and sales. * Medical Billing and Coding Associates Degree completed in December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 to June 2013 Administrative Assistant City , State Assist with creating all documents and a bookkeeping/accounting system. Payroll and Bookkeeping. Tax preparation for accountants. Answer phones in a professional manner and take messages. Schedule Meetings. Post job openings and screen candidates. Completely run the office by myself. Company Name February 2012 to Current Independent Consultant City , State Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows and fundraiser programs. Create and publish monthly newsletters for customers and other consultants. Help plan, lead, and execute monthly kitchen consultant meetings and potential consultant workshops. Company Name May 2008 to October 2009 Paraoptometric Technician City , State Answered phones, greeted patients, and scheduled patients, called in prescriptions to pharmacies, and set up patient referrals to other doctors. Gathered and recorded patient history. Performed pre-examination tests using techniques, procedures and equipment as instructed. Assisted optometrists conducting and recording patient examinations. Company Name October 2007 to March 2008 Sales and Service Specialist City , State Accepted phone orders for flower arrangements. Represented items for 10 different companies. Reconciled customer issues. Accepted payments for orders. Issues credit when necessary. Answered customer questions. Company Name March 2007 to May 2007 Shift Lead / Assistant Manager City , State Took and ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income and prepared and made bank deposits. Trained and scheduled employees and began interviewing employees when store closed. Assisted General Manager. Company Name March 2006 to September 2007 Sales Associate City , State Answered questions regarding the store and its merchandise. Bagged / packaged purchases. Maintained a clean and safe work environment. Faced and cleaned shelves, counters, and tables. Computed sales prices and received cash or credit payment. Described merchandise and explained use, operation, and care of merchandise to customers. Greeted customers and ascertained what each customer wanted or needed. Helped customers try on or fit merchandise. Inventoried stock and requisitioned new stock. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers. Placed special orders or called other stores to find desired items. Recommended, selected, and helped locate or obtain merchandise based on customer needs. Arranged and displayed merchandise to promote sales. Maintained awareness to ensure safety and to prevent theft. Company Name February 2006 to March 2006 Customer Service Rep City , State Answered phone calls for RCA Electronics. Performed troubleshooting duties for customers. Logged information into computerized system. Looked up and cross referenced information in order to assist customers in an accurate manner. Company Name August 2004 to August 2005 Secretary City , State Answered phone calls in a professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments and wrote receipts. Performed payroll and bookkeeping functions. Used a computer. Set up a website and listed cars for sale on the Internet. Completed paperwork for titling/retitling (title transfers). Education Cowley County Community College Associates of Applied Science : Medical Billing and Coding City , State Medical Billing and Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City , State Stillwater High School City , State Certifications Certified Paraoptometric (expires 11/2012) Safety Training includes: HazCom, Bloodborne Pathogens and Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops ",CHEF 347," PRESENTATION DESIGNER Summary Customer Service and Retail Associate.Specializes in Design and technology, with a particular talent for building a solid customer base.Team-oriented, working well in a collaborative environment, yet thrives on personal sales achievements Highlights InfoGraphics Person of the Quater (2014) MTN Yello Star Award Person of the Quater. Customer Care Satisfaction Training Retail and Sales Adobe Photoshop (Mock ups and Prototype) Axure RP (Wireframes and Interactive Prototypes) Adobe Illustrator (Vector Assets) Adobe Dreamweaver (Creation of mobile sites and Websites) HTML and CSS. Adobe Creative Suite CC, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, HTML, CSS, Jquery, Axure RP, Powerpoint and Keynote Experience Presentation Designer February 2016 to Current Company Name － City , State Designing Keynote and Powerpoint Slides. Creation of Graphic Assets for the presentations. Animating Keynote/Powerpoint slides. Conceptualize and visualize clients brief/ scripts to storyboards. Work primarily with producer to deliver on presentations before deadlines. Multimedia Designer October 2015 to Current Company Name － City , State Create marketing or product tutorial videos - create storyboards, record audio, shoot video, and edit final product Other projects may include catalog/brochure design, marketing collateral, online banners, print advertising. Collaborate with project teams to plan, analyze, organize, and complete assigned projects. Design and develop marketing materials for product campaigns, events, presentations, and internal communications using cross-platform and industry standard design and office software (both proprietary and open source); visually communicate abstract and concrete ideas. Work primarily with Jesus House Dallas team to resolve a wide range of design related marketing requests and challenges in imaginative and pragmatic ways. June 2013 to July 2015 Company Name User Experience and User Interaction Designer (Team Lead) Working with the whole project team to develop the solution, deliver a detailed User Experience to support this, and see it through to implementation. Understanding the business objectives and user requirements of the project, by whatever means required, and translating these into site blueprints. Website evaluation and competitive benchmarking. Gathering information, identifying user types and user needs using questionnaires, workshops and interviews. Defining user scenarios, goals and tasks, and resulting customer journeys. Content organization and creation of site maps, navigation systems, wire frames, user journeys/process flows and functional specifications. Prototyping, customer testing and usability testing. Developing implementation or style guidelines. Understanding how site/application blueprints are impacted by, and need to interface with, technical development. Alongside: Challenging the brief where required and adding depth of thinking to the solution. Responsibility for project work, in terms of producing and articulating deliverables and self-management. Relentlessly review the standard of work, ensuring that only work meeting the highest levels of quality are presented to the client. Assist with development of test plans and scripts for usability testing. Customer care and Digital media October 2011 to June 2013 Company Name Worked with the Systems and processes department of MTN Nigeria to ensure that products launched adhere to the defined policies, procedures and quality standards as agreed within the department -Perform UATs and FUTs of new products as directed by the Quality assurance Engineers -Support the development of product and services end to end (Product lifecycle) -Decompose high level information into details and develop requirements specifications according to standard templates. -Conduct research and evaluate information on new product and services that can be beneficial to the business e.g the introduction of QR code to banners which currently is a success. -Prepare and deploy Customer awareness videos e.g Siebel CRM tips & Tricks, Hyconnect, Hynet, MTN mifi etc across regions via flash presentations. -Use organization and time management tools to track cases and meet turn-around-times and other required metrics. - Gather and share feedback related to customer satisfaction with regards to existing data service, messaging product and services - Assist in the reviewing and designing of information packs and FAQs to be deployed to online Representatives in all regions. - Monitor and report performance of existing products in the customer portfolio to the customer relations division. - Develop the MTN HR Career Portal. - Create MTN MNP teaser animation video for South Africa presentation. Education Bachelor of Science : Computer Science , 5/2009 Covenant University Computer Science Professional Affiliations Accomplished Designer with 5 years in a User Experience and Interface Design, working on platforms like Microsoft Sharepoint and Mobile Applications, i have a proven ability to develop and implement clean, slick interfaces that support business goals and financial objectives. Recognized as an expert and good listener with clients, translating their vision to reality. Skills Adobe Creative Suite, Adobe Dreamweaver, Adobe Illustrator, Adobe Photoshop, Powerpoint, Keypoint, Prototyping, Wireframes and Illustrations ",DESIGNER 348," CARE COORDINATOR Professional Summary A position as a Registered Nurse working with adults in a setting that will allow me to use both my nutrition and nursing education to provide acute, comprehensive care to patients in a way that allows for my personal and professional growth in the field of nursing Skills Work History Care Coordinator , 10/2013 to Current Company Name – City , State Currently employed as a Care Coordinator for a family primary care practice  Assist in the transition of care from hospital and emergency department visits to primary care provider visits through assessment of current and past disease processes and medication reconciliation  Coordinate services between primary care physicians and other medical specialists  Promote self-management of disease processes through providing education about signs and symptoms of diseases and medication management  Other office duties include: administrative tasks through use of the EMR, administering therapeutic injections and immunizations, promoting and encouraging preventative screenings, and managing disease processes through data tracking in the EMR on a per patient basis. Mentor Resident Advisor , 08/2011 to 05/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years        Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff        Organized and executed 65 social and educational programs for undergraduate students and staff        Implemented alcohol and drug safety initiatives among undergraduate student population        Provided personal and academic counseling to undergraduate students        Designed and implemented emergency response protocols  Resident Advisor , 01/2011 to 01/2012 Company Name – City , State Advised and mentored a floor of 45 upper-class undergraduate students for two years Supervised ten staff members for one year upon promotion to Mentor Resident Advisor, with duties including development of on-call schedule for the academic year, supervision of Office of Residence Life orientation and staff development activities, collaboration with supervisory staff to problem-solve and implement disciplinary action as necessary, and management of crisis and emergency situations involving student safety Implemented conflict mediation skills among undergraduate students and staff Organized and executed 65 social and educational programs for undergraduate students and staff Implemented alcohol and drug safety initiatives among undergraduate student population Provided personal and academic counseling to undergraduate students Designed and implemented emergency response protocols. Fitness Center Supervisor , 08/2009 to 05/2013 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment         Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility   Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations         Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities         Oriented new employees to facilities and designed team-building training guidelines new staff members   Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills  Fitness Center Attendant , 01/2009 to 01/2010 Company Name – City , State Implemented excellent customer service skills daily in fitness facilities while ensuring patron satisfaction with equipment and fitness environment Performed all administrative duties related to fitness facility including monthly patron attendance counts, performing equipment cleaning checks, and filing incidence reports related to damaged equipment and/or injuries acquired within the facility Supervised 50 undergraduate students for two years upon promotion to promote fitness and health initiatives across campus and oversee fitness center operations Served as a liaison between student staff and supervisory staff to communicate issues with equipment, patron satisfaction ratings of facilities, and safety concerns with facilities Oriented new employees to facilities and designed team-building training guidelines new staff members Managed issues with student scheduling of fitness centers, including no-show coverage issues, by being flexible and available to other staff members and using effective communication skills. Education Bachelor of Science : Nursing , 8 2014 Rutgers, The State University of New Jersey - City , State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor of Science : Nutrition Science , 5 2013 Syracuse University - City , State GPA: GPA: 3.91 ACLS Certified, 2014 CPR/BLS Certified, 2013 Certified, Culturally Competent Care, 2013 : 1 2013 Rutgers University - GPA: Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award for Excellence in Nutrition Science, Syracuse University, 2012 and 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 and 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters  Affiliations Member, Nutrition Education Promotion Association, 2010-Present Member, National Student Nurses Association 2014-Present Technical Abilities Experienced in use of Electronic Medical Record (EMR) Certifications Registered Nurse in [State] , License number [number] , [year] Advanced Cardiac Life Support (ACLS) Certification [year to present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision ",FITNESS 349," CONSULTANT Summary Position in Accounting/Regulatory or banking operations Highlights Microsoft Office, Lotus Notes, QuickBooks, ACBS, BCS, OTG, AP, RECON+, FMS (G/L System), REVAL (evaluation of hedged funding) and Bloomberg. Accomplishments I was awarded Certificate of Recognition for the year 1998 that helped in lifting of the agreement with Federal Reserve Bank of New York. I was also awarded Certificate of Appreciation for the year 1999. Experience Consultant 01/2013 to 09/2016 Company Name City , State Working as consultant and engaged with Transworld Inc, a insurance brokerage and accounting services company. Preparation of tax returns for customers, handling their audit matters with Internal Revenue Services and NYS tax authorities. Preparation of sales tax monthly, quarterly and yearly tax returns for clients. Preparation of accounts, reports and financial statements for their clients. Provide all accounting services to their customers. Senior Accountant/Accounting Officer 01/2000 to 01/2013 Company Name City , State The New York Branch of Bank Hapoalim represents the banking and  Reviewed Bank's General Ledger and pass necessary entries to correct the G/L. The main purpose to review the G/L to make ensure bank's books is accurate and reconciled with sub-system. I was responsible to process month end, quarterly and yearly closing. Post Journal entries to general ledger system. Prepared month end accruals and closing/adjusting entries. Processed and prepared sales and use tax return and commercial rent tax. Responsible for the preparation of call report. Process and responsible for tax payment to IRS for tax form 1042, tax form 945(1099) and prepared annual returns for both tax forms. Assist in special project as directed by the Controller and CFO. Supervise the bank reconciliation and accounts payable process. Supervise and ensure accuracy in the prepaid and Fixed Assets records and comply with the Fixed Assets policy. Balance Sheet reconciliation and Custody reconciliation. Ensure general ledger booking is in the line with bank accounting policy and principles (GAAP) standards and abides by with regulatory laws. Obtain securities prices and prepare monthly FAS115 valuation worksheets and accounting entries. Performed accounting and prepare monthly reports for two of the Bank's subsidiaries using QuickBooks. Responsible for preparation of Amortization of Premium and Discount reconciliation for Callable CDs Prepared aging analysis of suspense items report and various financial reports for senior management. Responsible for Assets Swaps accounting, Government bonds/securities, securities available for sale, trading and Non-Trading securities. Prepared written accounting policies and procedures. Responsible for maintenance of Chart of Accounts /adding and modifying. And open new G/L account. Processed payments/expenditure for vendors, employee expenses, contractors, state and federal government taxes payments. 01/1988 to 01/2000 Company Name City , State I was responsible for preparation of regulatory reports, i.e. FR 2900, FR2951, BL 1, BC, BQ, BL (SA), BC (SA), and FFIEC 002 (Call Report by using DPSC Software, Inc. Package). I was responsible for preparation of monthly financial statements, and various financial reports for Head Office. Also responsible for statistical reports, and quarterly reports to Department of Commerce. Prepared and responsible for month end closing. Prepared and developed the Compliance procedure and Compliance Manual, detail task checklist use to comply the BSA, FRB Regulations, and US Sanctions in order to satisfy the compliance requirements of the Branch. Evaluation of existing accounting procedures and implemented changes in order to simplify the accounting procedures. Prepared and presented monthly variance analysis reports to Senior Management. Prepared monthly, quarterly written report regarding the BSA, OFAC, US Sanctions and FRB regulation compliance. Preparation of sales tax and commercial rent tax. Handling NYS Banking and FRB examiners. Education B.S : Accounting 1994 YORK COLLEGE CITY UNIVERSITY OF NEW YORK Accounting and 124 credits completed. Major subjects are Advance Accounting, Auditing, Business Finance, Business Law and Taxation. B.S : Accounting 1979 UNIVERSIT OF SIND HYDERABAD PAKISTAN Accounting Major subjects are Accounting, Auditing, Business Law and statistic. M.A : Economics Economics, Statistics and Business Finance 1983 UNIVERSIT OF SIND HYDERABAD PAKISTAN Economics Economics, Statistics and Business Finance Work History Company Name Skills Accounting, accounts payable, accruals, AP, Auditing, Balance Sheet, bank reconciliation, banking, BC, Bloomberg, bonds, Business Law, closing, consultant, Controller, clients, Senior Management, Finance, financial reports, financial statements, Fixed Assets, focus, forms, General Ledger, Government, insurance, Lotus Notes, Microsoft Office, Office, month end closing, policies, QuickBooks, retail, sales, securities, Swaps, tax, taxes, tax returns, valuation, monthly variance analysis, written ",CONSULTANT 350," IT CONSULTANT Professional Profile Accomplished Senior IT Engineer with demonstrated ability to analyze business requirements and create effective technical solutions applicable to diverse industries. Serves as strategic partner to senior management, identifying business requirements, aligning IT assets with company goals and making key strategic contributions. An experienced Network Engineer with excellent troubleshooting skills. Highlights Over 15 year experience in Design, installation and management of data and voice network. Expertise includes: Design, build and maintain Microsoft Windows Servers including Domain controllers, Exchange, SQL Database and Web servers, Novell servers and Linux servers; setup and configure virtual servers using VMWARE/ESXi and Hyper-V. Academic background includes Bachelor's degree in Electrical Engineering and Master of Information Systems. Areas of Expertise Extensive knowledge of computer hardware and software, and networking appliance such as switches, routers and firewalls using Cisco, Meraki, Sonicwall, HP, Dell and Juniper Design, Install, configure, troubleshoot, and maintain routed LAN, routed WAN, Switched Network, Wireless Network, VPN and remote access thru Citrix or Terminal services. Design and maintain Microsoft Servers, including Windows NT Server, Windows 2000, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Active Directory, WEB Server, Exchange 2000, 2003, 2007, 2010, 2013, Office 365 and SQL 2000, 2005, 2008, 2012, 2014 server. Design and maintain Novell Network, including Netware 3.0 to 6.5, Border Manager and GroupWise server. Design and deploy backup systems, including BackupExec, Veeam, Acronis and online backup services such as Datto and Barracuda Extensive knowledge of computer applications such as Spreadsheets, Accounting and E-mails (Exchange and GroupWise), Office 365, Medical Programs (Practice Management, EHR/EMR, Medical Billing and Coding). Advanced knowledge of MS-Office 2003, 2007, 2010, 2013 including Visio. Expert on endpoint protection such as Anti-Virus/Anti-Malware Advanced knowledge of regulatory and compliance obligations associated with HIM Operations including coding. Experience IT Consultant November 2011 to Current Company Name － City , State Provides hardware and software specifications to users based on application and business needs and anticipated growth, installs new servers, routers, firewall and maintains the entire infrastructure. Recommends changes to improve systems and network configurations, and determine hardware or software requirements related to proposed changes. Performs troubleshooting for complex hardware, software and network problems. Defines procedures for monitoring and evaluates, diagnoses, and establishes work plan to resolve system issues. Manages multiple projects and work as a project leader and as a project team member to help complete the jobs on time. Researches, evaluates and recommends new and more efficient software and hardware products. Maintains and administers computing environments including computer hardware, systems software, applications software, and all configurations. Manages major upgrades of systems and/or relocation offices and facilities including assessment of requirements through to implementation and testing of solutions.  Manages data backup, availability, and recommends data recovery solutions.  IT Consultant/Analysts/Network Engineer November 2009 to October 2011 Company Name Install and manage Local Area Network, Servers, firewalls, routers, switches, VPN connection, Remote access and security components. Perform daily administration functions such as add/change users, check backups, virus detection, signature updates, intrusion prevention, monitoring, and performance tuning. Deploy, maintain, upgrade and update VMWare, Microsoft Hyper-V servers. Maintain and update company's websites, Server's firmware, patches and service packs Manage backup, image of servers and workstations and disaster recovery architecture. Modify user accounts, password, content filtering, rights and securities. Maintain SQL databases, create, modify and optimize as necessary to increase productivity. Organize and optimize network directory and file layout for ease of use and management. Serves as a technical resource to the HIMS function in other centers throughout the region if needed. Performs other duties & accepts responsibility as assigned. Provided annual savings through implementation of automated data system utilizing latest technologies Responsible for HIM operations involving continuous evaluation and re-engineering of applicable processes and organizational design based on current and new client needs. Ensures the efficient day-to-day operations of the HIMS departments within a cluster.  Establish procedures & practices within organizational policies & service standards & ensure the prompt resolution of internal customer & member concerns. Participates in the Research, development & implementation of HIMS policies & procedures, operations & automated systems providing medical information to client staff & providers. Ensure that company is fully compliant, following proper HIPAA policy, rules, regulations, guidelines and other standards. ·         Forecasts the hospital's future technical and information needs and various property improvement projects.  Develops and adheres to annual operating and capital budgets. IT Consultant/Network Administrator December 1994 to September 2009 Company Name Served as Project Manager for GNC Operations Center and on several central offices build out projects in Los Angeles Counties. Acted as consultant to senior executives of GNC to accommodate Y2K network deployment.Responsible for effective establishment of strategic relationships that fueled adjacent market growth. Successfully established relationships with key customers that included Verizon Wireless and others. Managed functions that provided field engineering, logistics support and system assessment worldwide. Marketed support products that resulted in increased revenue while positioning organization for further growth. Effectively led delivery of support programs while increasing sales by17% and building strong customer relationships.Largest growth offshore. Designs, plans and implements Microsoft and Novell Networks. Setup and configures Microsoft, Novell and Linux, Citrix, Terminal, WEB and Blackberry Servers Setup, configure, administer and maintain CISCO, Juniper, Sonicwall and other manufacturer switches, routers and Firewalls. Implements new technology and network strategies Managed overall optimum performance of the WAN/LAN and security infrastructure Performs automation projects. Managed Healthcare clients, installing and maintaining medical application programs. Computer SERVICE Engineer January 1991 to November 1994 Company Name － City , State Designs and implements Local Area Network Systems (i.e. prepares servers, load application programs, configure switches, routers and firewalls). Setup and maintain multiple and mixed domain networks Troubleshoots network problems, LAN and WAN Handles all servers and networking Technical Support. Researches escalated problems and provide solutions as necessary. Setup and configures Backup and disaster recovery Evaluates new systems and checks product quality. Provides training to new employees. Education Master of Science : Master of Information Systems Master of Information Systems Bachelor of Science : Electrical Engineering Electrical Engineering Cisco Certified Network Associate (CCNA) Microsoft Certified professional (MCP) Certified Novell Engineer (CNE) Netware 6 Certified Professional Coder (CPC) Certified Professional Coder-Hospital (CPC-H) Technical Skills Accounting, Active Directory, Anti-Virus, automation, Backup, budgets, CCNA, Cisco Certified Network Associate, Certified Novell Engineer, CNE, CISCO, Citrix, computer hardware, Computer networking, computer applications, consultant, consulting, client management, content, client, clients, databases, Database, delivery, Dell, disaster recovery, Firewalls, GroupWise, HP, image, Local Area Network, LAN, layout, Linux, logistics, market, Medical Billing, access, Microsoft Certified professional, MCP, Exchange, Office, MS-Office, SQL 2000, Microsoft Windows, Windows, Windows 2000, 2000, Windows NT Server, Netware 6, network engineering, Network, networking, networks, Novell, Netware 3.0, Novell Networks, Novell Network, Novell servers, organizational design, organizational, policies, positioning, processes, Coding, quality, reengineering, Research, routers, sales, securities, Servers, Spreadsheets, SQL, strategic, switches, Technical Support, telecommunications, troubleshoot, upgrade, VPN, Visio, Web servers, WEB Server, websites, WAN, Y2K ",CONSULTANT 351," PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration : Buisniess City , State , US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University of Phoenix 2011 Bachelor of Science : Human Service Management City , State , US GPA: 3.96/4.00 University of Phoenix 2009 Associate of Arts : Health Administration City , State , US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City , State Transition to PH Inpatient/Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City , State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City , State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern, and High Resort Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City , State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24/7 coverage Implement on-call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go-live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL, and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City , State Manage warehouse when coverage is needed Conduct one-on-one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix Successfully created a marketing project to sell repair and touch-up supplies with store's name and address. Company Name June 1992 to May 1997 Service Department Manager City , State Manager of service related aspects including repairs, ordering, and scheduling. Provide excellent customer service in selling and furniture related issues. Meet with furniture representative to explore potential manufacturing issues and viable solutions. Coordinate warehouse strategies with distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written ",ADVOCATE 352," INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications ",INFORMATION-TECHNOLOGY 353," SUPPORT ENGINEERING MANAGER Summary Successful and motivated IT Escalation Manager possessing extensive knowledge of leading a team of high performance Tier 3 engineers solving complex IT issues and providing excellent service for Fortune 1000 customers. Experience Support Engineering Manager , 06/2007 to Current Company Name Managed a number of teams with team size of up to 26 engineers at a time in Windows Platforms and System Center, including Setup, Cluster, Performance, SCOM, and Virtualization. Performed all performance management activities with my direct reports including performance reviews, Connects, promotions, coaching, career development, and terminations. Business Specialty Lead management role for Platforms Core (Setup, Cluster, Performance), responsible for leading all Core teams to ensure staffing coverage, and to reach and exceed target metrics. Led weekly meetings with other Core managers to reach target metrics. Participated in HIPO program for 1 year, obtaining extra leadership training Helped on-board and mentor new managers in Windows Hiring Manager cross site for all of Windows Platforms Cluster, and hired over 70 people cross site in 1 year. Helped plan Career Fair with Recruiting Participated in College recruiting, as well as recruiting trips to attract minorities. Participated in MACH hiring days. Assisted with volunteer efforts, such as Angel Tree, Digi Girlz, and Day of Caring On-boarded Intune product into System Center MSD Cluster, including all project work with PG, Routing, global peers, and management. Worked with Product Group PM's and Beta to develop support plan for System Center Scenarios for System Center 2012 SP1 and above. Led and Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, and Service Manager. Collaborated with Azure team to develop support model for MSD private cloud products working in Azure cloud. Achieved excellent MSPOLL results year over year Active in Toastmasters clubs; achieved highest Toastmasters level - Distinguished Toast Master; Club President; Toastmasters Area Governor, won several speech contests. Participated and took over project sponsor role from Vince Hampton for MSD LEAN initiative to drive down Days to Close and raise CPE. FY15 member of CSS Americas Manager Advisory Council representing Windows and MSD Improve work life balance for North America engineers while ensuring weekend and evening coverage for Premier customers. Led Peace on Earth collaboration project with WFM Staffing, Duty Managers, NA Managers and India Managers to ensure staffing during business hours. Current MSPoll Lead for new CIS Organization (formerly Windows and System Center) Back-up Know-Me Manager CPE Initiative with Phillips 66 (Dave Parker, TAM), will be similar to Know-Me project. Support Engineer , 12/1997 to 06/2007 Supported a number of products including Outlook, Exchange Server, Microsoft Operations Manager, and Systems Management Server. Wrote training for Exchange 2000 server while in readiness role for Beta; developed and delivered training for Exchange Management pack for MOM, Global SME for Exchange Management pack for MOM; Advisory team to help customers deploy Exchange 2000 including all phases of planning and deployment. Network Administrator , 03/1997 to 12/1997 Company Name Head of county school network, responsible for Novell servers in 22 schools across county. Responsible for network connectivity for Lincoln County School system. Maintained computers in technology-specialized Lincoln County School of Technology. Led community-wide effort during which about 50 people built approximately 75 computers in a day to donate to the school system. Network Technician , 01/1993 to 03/1997 Company Name Responsible for training faculty regarding using the Internet, developed a series of 4 classes on Internet usage and trained CPCC faculty over 6 month period. Responsible for networking and Internet in campus Library. Maintained electronic databases; repaired computers, pulled fiber cable; and performed maintenance on Novell servers on campus. Education Associate of Science : Mechanical Engineering Technology , 1993 Central Piedmont Community College Mechanical Engineering Technology Associate of Science : Manufacturing Engineering Technology , 1993 Central Piedmont Community College Manufacturing Engineering Technology Bachelor's Degree : Business Administration , 2011 Montreat College － City , State Business Administration Master's Degree : Business Administration , 2017 Montreat College － City , State Business Administration Doctorate of Business Administration degree : 2017 Capella University Additional Information Awards Delivering Commencement Address at Montreat College graduation for MBA on May 10, 2014. Achieved Distinguished Toastmaster award, the highest award possible for Toastmasters international in February, 2015. Gold Star award for work as hiring manager - strong diversity hiring and identifying top talent resulting in over 70 new hires GPGP (earned while an engineer) for collaboration with high profile customer technical issue Skills Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing ",ENGINEERING 354," CHEF DE CUISINE Executive Profile My culinary background started with a simple cooking class in high school that grew into a love for all things food.  I went to Le Cordon Bleu culinary school where I developed a solid foundation in french cuisine, techniques and flavours. After graduating I spent the winter in southern Italy training under Michelin star Chef Richard Titi. This cultivated my passion for pasta, which has continued ever since. Most recently I have been running the kitchen for Chef Scott Howard at Citizen in Beverly Hills.   Skill Highlights Focused and disciplined ServSafe certified Focus on portion and cost control Excellent multi-tasker High volume production capability Well-tuned palette hand made pastas Staff management Professional Experience 04/2016 to Current Chef De Cuisine Company Name Developed seasonal menu Maintained quality of food while constantly keeping a low food cost In charge of inventory/ordering Responsible for hiring and firing of employees  Trained all new employees to uphold our standards 09/2014 to 04/2016 Chef de Cuisine Company Name Assisted in seasonal menu development. In charge of inventory/ordering. Fabricating proteins. Handmade pastas daily. 01/2014 to 09/2014 Sous Chef Company Name Ran lunch service and Worked all stations for dinner in busy 300-400-person restaurant. In charge of inventory and ordering. Responsible for fabricating all proteins Education 2/2010 Associate of Occupational Studies Degree : Le Cordon Bleu Culinary Arts Le Cordon Bleu College of Culinary Arts Pasadena CA. Le Cordon Bleu Culinary Arts References Mateo Rogers - Executive Chef The Hatch Rotisserie (559) 836-0455 Scott Howard - Executive Chef Citizen Beverly hills (415) 246-8542 Laurie Sisneros - Owner of Spaghettini restaurant group (562) 307-3111 ​ ",CHEF 355," SALES ASSOCIATE Profile Highly effective in promoting a positive, productive environment. Reputation for excellence and high quality service to clients. Good eye for detail; well organized, skilled in setting priorities. Resourceful and self-confident; can get the job done, and do it well. Strong interpersonal and communication skills. Remain calm and work well under demanding conditions. Proven record of innovative and effective staff development. Strong commitment, vision and leadership. Skill Highlights Adobe (2 years), Microsoft Office (4 years), Adobe Cloud (2 years), Photoshop (2 years), Data Entry (2 years), Merchandising (3 years) Critical thinker Detail oriented Microsoft Word, Excel, PowerPoint Planning/coordinating Team leadership Areas of Expertise Being able to learn every little thing i can about each department of my job , gaining alot of experience working with people. Design Created high-quality Flash designs. Website Design Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator. Work Experience October 2016 to Current Company Name City , State Sales Associate Worked with clients to analyze computing and network needs and installed appropriate solutions within each organization's budget. Improved reliability of supply chain software, systems, database and order processing. Developed and managed project plans while providing status updates to management. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Other duties may be assigned. Smile. Greet customers and determine how to meet and exceed their expectations. Develop & Exhibit proficiency in Customer Service, Print and Copy Services, Packaging Services, design brochures, NCR forms , ECT. Postal, Shipping, & Freight Services and Computer Skills,. Receive, sort and place mail in mailbox modules accurately. Record all sales transactions on Point of Sale and accurately process cash, checks, credit card and university internal billing transactions. Print reports as requested. Pack contents for shipping using established procedures and products. Deliver mail, overnight letters, parcels and facsimiles to customers. Operate all software programs including but not limited to Point of Sale, Counter Manifest System, Mailbox Manager, MS Office and other programs as required. Receive and process packages for shipping, including lifting and weighing packages on scale, accessing Manifesting software, generating labels and retrieving packages from customers when requested. Prepare documents for traces and shipping claims. Assist in merchandising the center, including: stocking shelves with product, ensuring a clean and orderly appearance of product, informing manager of inventory levels for re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.) Open & Close out of POS to include: reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with company policy and procedure. Operate printer/copiers, fax machine, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate those machines they have access to as Required. September 2014 to November 2014 Company Name City , State Front Counter Clerk Multitask, be responsible for my shift. Accomplishments I got to put my math skills to work with all the money I have to go through all day long and make sure it's all correct amounts as well as my paperwork. Company Name City , State Clerk II Created, organized and maintained files, daily case notes and electronic databases. Organized office schedules and maintained relationships with necessary agency contacts. Facilitated cognitive behavioral programs with offenders in a group setting. Performs routine clerical work. Work involves compiling and tabulating data; checking documents for accuracy; transporting documents; and maintaining files. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. II. ESSENTIAL FUNCTIONS A. Sorts, opens, inspects, and scans offender correspondence; and sorts and delivers unit departmental and offender mail. B. Assists in preparing forms related to offender correspondence processing and mail room operations; maintains records and files; and moves boxes and mail bags. C. Answers inquiries regarding routine mail room procedures; and maintains contact with the United States Postal Service personnel and private mail carriers. D. Issues postage and writing materials to indigent offenders and offenders on commissary restriction; performs data entry and retrieval; and maintains automated data regarding postage and supplies. Education 2017 The College Of Health Care Professions City , State medical assistant Communication Coursework in Sociology and Psychology Coursework in Biology, Clinical Chemistry and Microbiology Coursework in Anatomy, Physiology and Health Assessments medical assistant Communication Skills and Typing Skills 2014 Floresville High School City , State , USA High School Diploma : High School Diploma Coursework in Marketing, Public Relations and Promotions Management Coursework in Business, Marketing and Communications Communications, English and Journalism coursework Training course in Microsoft Excel and Word. Skills Adobe, Photoshop, billing, brochures, C, Cashier, clerical, closing, Communication Skills, credit, Customer Service, Data Entry, designing, fax machine, forms, inspects, inventory levels, letters, materials, Math, Merchandising, access, mail, money I, Microsoft Office, MS Office, Works, Multi-Tasking, multitasking, object-oriented programming, office machines, Packaging, personnel, copiers, POS, pricing, printer, Quick learner, maintaining files, sales, Shipping, supervision, troubleshooting, Typing Skills, weighing Cash handling Shipping and receiving Professional and friendly Careful and active listener Multi-tasking Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Additional Information Willing to relocate: Anywhere ",SALES 356," Summary I have many years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Highlights MS Word, PowerPoint, Outlook, Access, and Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, and other proprietary accounting software *Over 18 years of experience in accounting and finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month and year end reporting, and budgeting Experience Accountant June 2013 to Current Company Name － City , State Responsible for all accounting processes for 45 clients Perform end-of-period closing processes; prepare financial statements, and budgets. Reconcile bank statements, ledger entries and journal entries. Balance sheet account analysis and Profit and loss account and review them Prepare and analyze financial statements and other various reports. Collection functions for accounts receivables & payables. Assist in budget and forecast preparation. Ability to manage multiple projects, priorities, deadlines and budgets. Working with others on Team to complete client service tasks timely and accurately. Review general ledger and make all correcting journal entries Support month-end and year-end close process including reconciliation of ledger account Complete and submit food and sales tax license documentation for small businesses. Accountant February 2008 to March 2013 Company Name － City Performed bookkeeping, end-of-period closing process, prepared financial statements, and budgets. Managed company financial systems and budget and organized and maintained accurateaccounting records. Prepared company accounts and tax returns for audit. Prepare monthly department allocations and related journal entries, as needed Prepare and publish timely monthly financial statements and supporting reports Plans and supervises the work of an accounting unit engaged in the maintenance of Complex accounting. records and other activities related to payments of and invoices Support month-end and year-end close process including reconciliation of ledger account. Evaluates job performance and monitors and adjusts work load assignments to meet organizational deadlines. Accounting Manager January 2000 to January 2007 Company Name － City Journal Entries including maintenance of recurring journal entries and allocations. Account reconciliation and analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances. Journal Entries including maintenance of recurring journal entries and allocations. Management and supervision of general accounting, intercompany accounting, and payroll accounting personnel including assigned supervisors, senior accountants and staff accountants as well as external resources utilized for projects on an as needed basis. Report on breakeven points by products. Report on margins by product and division. Planning and collecting data to determine costs of business activity such as raw material purchases, inventory and labor. Calculating the job orders. Staff Accountant Finance manager January 1996 to January 2000 Company Name － City Ensure an accurate and timely monthly, quarterly and year end close. Prepares working papers and coordinate all audit activity Provide guidance of all accounting processes including billing, A/R, A/P, GL. Fixed Assets and Revenue/Expense recognition Controller the daily banking requirements. Supports budget and forecasting activities. Provide training to new and existing staff as needed. Education Anticipate Degree : Accounting , Summer 2016 Master in Accountancy － City , State , USA GPA: GPA: 3.48 GPA: 3.48 Bachelor of AccountancyAl TurathUniversityIraq : June1998 Bachelor of Accountancy Degree : July 2010 Evaluation Stockholm University Sweden Certificate of Business AdministrationSvenskabörsrumInstituteSweden : April 2011 Master of Accountancy Walsh College － City , State Languages Strong communication skills including fluency in English, Arabic, and Swedish Skills Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit and loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end ",ACCOUNTANT 357," SR. CAMPUS RECRUITER Summary Solutions and results driven professional with over 10 years of high volume recruitment experience across multiple disciplines and industries. Recognized and known for commitment to excellence and delivering high quality service. Highlights Full Life-Cycle Policy Development Organization and Project Management Social Media Recruiting Behavioral Interviews EEO and OFFC Competent Profitability Analysis Skype and Adobe Connect Interviews Manage and Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference and Background Coaching and Supervision Virtual Recruitment Facilitate and Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 to April 2016 Company Name － City , State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house and virtual events for applicant sourcing and pipeline Create and monitor key metrics for applicant tracking, admissions, and student yield utilizing DMAIC model Perform cost and profitability analysis and functional cost reporting to support recruitment budget Managed and maintained an annual budget of $300,000 to $335,000 for recruiting, marketing, awards, events and travel assignments Write and update recruiting policies as needed Develop local and regional recruitment and travel for the southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 to August 2015 Company Name － City , State Manage full cycle recruiting, hiring, marketing and placement of teachers, Instructional Coaches and Instructional Assistants throughout Charlotte Mecklenburg County ""Read to Achieve"" summer program. Track metrics related to recruiting (e.g., candidates yielded by each source, time to hire, etc.) to evaluate various strategies and improve hiring efficiency Lead a team of 3 recruiters and 1 recruiting coordinator Sr. Recruiter October 2007 to March 2009 Company Name － City , State Managed all phases of recruitment, including defining hiring management needs and posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, and open house events for candidate sourcing and pipeline Supported and managed a monthly 200 requisition load for a multi-level call center environment with a 20-day TTF goal for: Sprint, Sealy, Aetna and AT&T BU's Created and monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness and diversity hiring needs utilizing DMAIC model Conducted interviews, reference and background checks on all job applicants Maintained and managed a recruiting budget of $7,000 for brand awareness, travel and events Employment Specialists September 2004 to October 2007 Company Name － City , State Maintained and supported a workbench of 100-150 requisitions (exempt and non-exempt) within the southeast, and southwest areas of the country with a 30>60>90 TTF goal Prepared and reviewed background and drug screens and processed offer acceptance Drafted job descriptions and created new job classifications Pre-screened job applicants, and coordinated weekly travel itineraries for applicant interviews Performed employment, background and reference checks Effectively coach hiring managers on applicant tracking in PeopleSoft Education MA : Human Resources , 2004 Webster University － City , State Human Resources BA : Education , 1997 South Carolina State University － City , State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP & HRIS Policy, and FMP ",BPO 358," ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer with 16 years of experience working for one of North America's largest and most respected construction and engineering organizations with revenues of more than $11 billion and consistently ranking among the top five contractors by Engineering News-Record. My experience with Kiewit has prepared me to successfully plan and execute projects while promoting safety, quality, schedule, and cost performance. My career experience ranges from construction design coordinator on a multi billion dollar design build project, to on-site project engineering and project management for self-performing heavy civil construction work ranging from $545 million to $3.1 million dollars. Excellent communicator skilled in construction means and methods, cost controls, scheduling, claims analysis and contract administration. As the Field Engineer and Project Controls Manager on one of the largest design-build project in Maryland she manages approximately 1,000 WBS activities on a P6 schedule. Even after a six month delay in the award of the project the project will be substantially complete on the original completion date. Clara coordinates on a daily basis, incoming and outgoing correspondence, a cost loaded CPM, RFIs, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years of experience working for one of North America's largest and most respected construction and engineering organizations. Responsible for the successful strategy, development and execution of time related impact analysis resulting in a $2.6 million net change to the contract. Even after a six month delay in the award of the project, the project was substantially complete on the original completion date. Responsible for the development and execution of a dirt flow impact analysis resulting in a $2 million net change to the contract. Developed a successful plan to rephase the bridge construction on a highly traveled weather-damaged interstate so that the traffic could be shifted onto the new construction prior to the winter season. Project controls Manager for all document control and as-built deliverables for over 200 miles of Fiber Optic Network Installation. Experience 09/2013 to Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City , State 06/2011 to 09/2013 Project Contract Administration Manager Company Name － City , State Intercounty Connector-Segment B | $550 million | Maryland State Highway Administration (MDSHA) consisted of the construction of seven miles of new six-lane toll road. The work included 2.4 million cy of excavation, 1.7 million cy of embankment, 500,000 sy of new pavement section, 65,000 sy of MSE walls, over 80,000 LF of drainage, and 15 bridges totaling over 600,000 sf of deck with bridge spans reaching up to 207 lf.   Evaluated and mitigated cost for both the owner and contractor when changes occurred to the design-build contract Negotiated change orders up to $2.6 million Oversaw project controls on one of the largest design-build projects in Maryland Managed approximately 1,000 WBS activities on a P6 schedule Coordinated incoming and outgoing correspondence, a cost loaded CPM, RFI's, modifications, change orders, and unforeseen field conditions that required redesign and schedule modifications to adhere to a hard completion date 03/2008 to 06/2011 Structures Project Engineer Company Name － City , State I-95/I-495 Interchange at Telegraph Road | $256 million | VDOT consists of the recontruction of I-495 interchange at Telegraph Road in Alexandria. The work included 500,000 cy of excavation, 321,000 sf of new pavement, 39,000 lf of drainage, 400,000 sy of base and overlays, 23 retaining and MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf of deck, 5 box culvert extensions.   Overall direction, safety, quality, schedule, and cost performance of structural operations Planned and executed work procedures and coordinated various phases of construction for bridge widenings Designed all substructure and superstructure formwork for the multi-phased bridges Prepared job const projections, reviewed and approved pay estimates and invoices Procured and coordinated delivery for all structural materials Negotiated $2 million dollar net change to the project Oversaw project close out 08/2007 to 03/2008 Estimator Company Name － City , State 03/2007 to 03/2008 Structures Superintendent/Design Coordinator Company Name － City , State Design Build I-95 Widening and Reconstruction | $170 million | Florida Department of Transportation (FDOT) DISTRICT 5 consists of widening 10 miles of the existing I-95 four lane interstate highway to a six lane interstate highway in Brevard County FL. The work consisted of 15,000 lf of 18"" concrete pile, 2,500 c of structures concrete, 2,900 lf of AASHTO girders, 50,000 lf of median storm drain pipe and 174,000 lf of underdrain. Overall excavation to embankment was in excess of 585,000 cy along with 435,000 sy of stabilization and 280,000 sy of optional base.   Oversaw design coordination of 3 design build bridge widenings Developed best means and methods to construct this challenging project Supervised the construction of the bridge widenings and planned and executed work plans and coordinated the various phases of construction. 08/2004 to 03/2007 Structures Superintendent Company Name － City , State Western Beltway Project | $56.2 million | Florida Turnpike Authority consists of the construction of 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading of approximately 2.5M cy of dirt, asphalt paving, drainage, as well as electrical and signage work.   Created 90 day and 3 week schedules for all structures operations Supervised the construction of the AASHTO bridges and signature walls with over 100,000 manhours accident free. Planned and executed all structural field operations 09/2001 to 12/2004 Stations Project Engineer Company Name － City , State Douglas Line Renovation Project | $351 million | Chicago Transit Authority consisted of the renovation of six elevated train stations, 2 at-grade stations and 5 miles of track.   Oversight and coordination of 15 subcontractors on the architectural elements within the passenger stations Drafted subcontracts and material contracts for the project Responsible for the review and approval of pay estimates and invoices Quality Control over the final work product Prepared submittals and RFI's Procured permits from the City of Chicago Building Department Negotiated change orders 12/2002 to 08/2004 Structures Office/Field Engineer Company Name － City , State Dublin I-16 | $10.1 million | Georgia Department of Transportation (GDOT)   08/2000 to 09/2001 Field Superintendent/Project Controls Manager Company Name － City , State Level 3 Communications Fiber Optic Network Project | $41.5 million | Level3 Installation from Atlanta, GA to Birmingham, AL   Coordinated and scheduled subcontractor operations for trenching, directional boring, and equipment installation for over 150 miles Prepared weekly construction status reports Acting client representative for private property acquisitions and obtaining easements Verification of installed quantities for invoice approval and payment; equipment purchase and coordination of delivery for on time installation Managed all document control and as-built turnover to the client for the entire project from Florida to North Carolina 08/1999 to 08/2000 Field Engineer Company Name － City , State Howard Street Track Reconstruction | $3.1 million | City of Baltimore Light Rail and O'Donnell Street Viaduct | $10.3 million | Maryland Department of Transportation.   On site quality control inspection for the horizontal vertical rail alignment Production of progress updates for the client Quality Control and oversight of self perform crews pouring bridge decks Education 1999 B.S : Civil Engineering University of Kentucky － City , State , US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities ",CONSTRUCTION 359," ADMINISTRATOR OF INFORMATION TECHNOLOGY Summary Advanced Desktop Support Lead/Manager with 14 plus years of experience in the Information Technology field providing Tier II - III technical support. I have demonstrated highly advanced troubleshooting techniques in resolving end-user issues with swift efficiency and going above and beyond SLA. 15 plus years of experience working with United Senate end-users across multiple technological platforms. Experience Company Name Administrator of Information Technology City January 17th 2007- Present). Research, implement and support new technologies in support of developing public policy implement and support of 175-person infrastructure upgrades Train technical and general staff in support processes and troubleshooting techniques Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure. Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defining system and operational policies and procedures. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor. Secures system by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back-ups; maintaining documentation. Prepares users by designing and conducting training programs; providing references and support. Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software. Meets financial requirements by submitting information for budgets; monitoring expenses for the entire Leadership conference. Protects organization's value by keeping information confidential. Company Name United States Senate Network Support Engineer City August 17th 20004 -2006). Integrated, selected and developed procedures to support 3rd party. Provided support for software, printing, and network access issues to entire Senate community. Provided senior level support to internal Help Desk operations. Worked on integrating with 3rd party software. Responsible for installation, configuration and support of Capitol Correspond sql database. Trouble shooting with HP printer issues. Worked on connecting and configuring PC's, and NT servers to the network. Assure that H/W and software are working smoothly within the environment. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Company Name United States Senate Software Specialist City August 15th 2000 -2004). Provides client site level 2 support of capitol Correspond database management software running on MS SQL database. Responsible for installation, configuration and support of Capitol Correspond SQL database. Provided client training for the use of Capitol Correspond Database. Trouble shooting with MS SQL, and troubleshooting printer issues. Provided client training for the use of Capitol Correspond Database. Worked on connecting and configuring PCs, and NT servers to the network. Provide desktop support in a cross-platform environment Support the ongoing development and maintenance of local area network Support effective security systems. Back-up systems and updates. Perform special projects as needed. Identify, research, and recommend solutions on technical issues as needed. Education AMERICAN MILITARY UNIVERSITY 2014 Master of Arts : National Security Studies Cyber Security National Security Studies Cyber Security AIR FORCE AIR COMMAND AND STAFF COLLEGE 2013 State Graduate Certificate: Aerospace, Cyberspace and Joint Professional Education. MARYMOUNT UNIVERSITY 2007 Master : Science Computer Information Systems Management City , State Science Computer Information Systems Management MARYMOUNT UNIVERSITY 1999 Bachelor of Science : Computer Information Systems City , State Computer Information Systems MCAFEE CYBER INSTITUTE Certified Cyber Intelligence Professional (CCIP). 2016 Professional Affiliations Member of the Delta Epsilon Sigma Honor Society Member of Intelligence and National Security Alliance. Member of the Senate Information Security IT group. Member of Council for Emerging National Security Affairs. Member of Partnership for Secure America. Publications Congressional Scholar Certificate: Security Policy. CompTIA A+, Network+ Security+ (2016) Languages Arabic (fluent) Skills Arabic, Back-up, budgets, hardware, client, Database, database management, designing, disaster recovery, documentation, financial, Help Desk, HP, local area network, LAN, Leadership, access, 2000, network, networks, NT servers, PC's, policies, printer, processes, Research, sql, MS SQL, desktop support, training programs, Trouble shooting, troubleshooting, Upgrades, WAN, workflow ",INFORMATION-TECHNOLOGY 360," ASSISTANT FOOTBALL COACH Summary Enthusiastic, reliable recent graduate with academic background in business and marketing. Ability to establish priorities and meet challenges head-on. Strong leadership and management skills. Seeking a career in the business field. Highlights Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able to work under pressure, Positive attitude and energy, Strong work ethic Accomplishments Utica College Football, Member Fall 2010 - Fall 2013 Participated in Division III Football for four years Member of the first winning team in school history Leader of the accountability program Leadership Council, Member Was selected based on performance as a leader on the field, in the classroom, and in the community Met weekly with coaching staff to discuss team issues on/off the football field Volunteer Work/Community Service America's Greatest Heart Run & Walk Volunteer Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Experience 03/2014 to Current Assistant Football Coach Company Name － City , State Assist in the design and execution of the offensive scheme for 60+ athletes including 20 wide receivers Prepare field with all of the necessities for practices and games 09/2010 to Current Property Maintenance Assistant Company Name － City , State Distribute media equipment to classrooms Instruct professors through the application of Microsoft and Internet services Answer phone calls and maintain an organized office for students and professors to enter freely Performed various maintenance duties necessary to maintain and enhance the value of residential and commercial properties Duties included: mowing, landscaping, sealing driveways etc. Education Bachelor of Science : Management Utica College － City , State , US Utica College Utica, NY Bachelor of Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing ",INFORMATION-TECHNOLOGY 361," ASSISTANT OPERATIONS MANAGER Summary Experienced professional with a successful career in banking. Organized, highly motivated, and detail-directed problem solver. Possess excellent interpersonal, analytical, and organizational skills. Excels within highly competitive fast paced environments where leadership skills are the keys to success. An effective manager with the skills necessary to direct, train, and motivate staff to its fullest potential. Self-starter and tasks oriented and ability to manage multiple-tasks Excellent written and verbal communication skills and proficient in excel, word, outlook, and access. Experience 04/2013 to Current Company Name － City , State Treasury Management Liaison Act as liaison between customer and Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using the Treasury Management Implementation Automation system (TMIA) and Technical Assistance Requests. Monitor and track implementation to avoid stalled or inactive implementations. Assist the Treasury Management Consultant with gathering additional details for the setup and maintenance of Treasury Management products, including but not limited to internal and external customer contact. Prepare and review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, and collect customer legal agreements for clients' signatures. Validate Treasury Management agreements for accuracy to include signature verification, and submit to Treasury Management Agreement Housing (TMAH) for processing Coordinate and submit exception pricing requests for Business Banking. Ability to work with a high level of independence, under general supervision. Ability to independently research and resolve issues regarding implementation, escalate issues as appropriate. Keep abreast of product lines, internal policies and procedures, and external regulations that may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 to 06/2011 Assistant Operations Manager Oversee daily operations of the department of 15 staff members. Team leader for testing new software for startup of new department with regards to client implementation which resulted in a seamless transition to software upgrade. Escalated and resolved customers issues and complaints on operational matters Assisted the manager in recruiting diligent professionals dedicated to high values of service and performance. Designed and coordinated in developing proper training programs for the employees of the organization for enhancing their efficiency. Handled all queries and client feedback in a professional manner. Supported manager in performing management functions such as staffing, training and expanding business plans. Oversee reconcilements are done on a timely and accurately basis. Work with Implementation Managers and Relationship Managers on account setups. Assist with testing of new products. Liaison between clients, IT, client service, and customer service. 06/2001 to 06/2002 Item Fraud Coordinator Company Name － City , State Supervise 10 staff members. Conduct transaction activity reviews and client relationships to determine financial risk to the organization. Review and research all items referred. Contact clients to determine validity of check/item presented if deemed suspect. Identify unusual transaction behavior patterns on clients' accounts. Access and utilize all system available, SignPlus, NCIS and Check Vision, CUSTOM, FileNet, to locate Information needed in order to complete a thorough analysis of suspect items. Inform client and Financial Center of fraudulent activity incorrect. Advise and direct Financial Center associates of action to be taken on client's account when fraud has been detected. Proven record of saving a client a substantial amount of money by identifying and alerting upper management and Fraud Department of fraudulent activities in their account. Prepare and submit daily MIS for 10 staff. 05/2000 to 06/2001 Bank Teller Company Name － City , State Accept cash and checks for deposit and check accuracy of deposit slip. Process cash withdrawals. Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency. Perform services for customers such as ordering bank cards and checks. Receive and verify loan payments, mortgage payments and credit card payments. Record all transactions promptly, accurately and in compliance with bank procedures. Balance currency, cash and checks in cash drawer at end of each shift. Answer inquiries regarding checking and savings accounts and other bank related products. Attempt to resolve issues and problems with customer's accounts. Initiate and open new accounts. Explain, advise on and promote bank products and services to customers. Cross-sell banking services and products to customers. Education 5/2000 Bachelor of Science Montclair State University － City , State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision ",BANKING 362," WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain a dynamic, challenging opportunity that contributes to the success of the business via eight years proposal coordination experience and 15 years' experience in graphic layout and design. Make a strong contribution by utilizing and expanding upon work experiences and capabilities, related education, oral, written and interpersonal skills. Positively impact the quality of work, acquisition of new business and client retention goals. Highlights Proficient in Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word and PowerPoint; Foundational skills in Illustrator and Microsoft Excel Copyediting, proofreading, HTML and CSS editing In depth knowledge of Business Development and Proposal response and coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City , State Manufacturer of Expansion Joints and Hose Manage front-end web site design to project a visually appealing image of company products and value added services. Manage all assigned projects from conceptualization to implementation. Coordinating and communicating with stakeholders in all stages of work to achieve desired message and impact. Update existing site content through collaboration with subject matter experts to ensure industry relevancy and accuracy. Develop and redesign company catalogs, periodic internal publications, industry advertisements and sell sheets in a manner that will project a sophisticated image and result in additional sales revenue for the company. Overhauled the visual appeal and readability of previously developed technical and product catalogs through extensive redesigning. 01/2010 to Current Web, Graphics and Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design and maintenance for a variety of clients to provide or enhance online presence, as well as promote the sale of products and services. Provide graphic design support for non-profit, small business and individual clients to project a professional and polished print image to target audiences. Written business communications support by gathering information and effectively translating verbal dialogue into well-written, persuasive copy. 01/2008 to 01/2012 Copy Editor and Proofreader Company Name － City , State Thoroughly proofread web-based documents for The Academy of Nutrition and Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization of food and nutrition professionals). Copyedited nutritional research studies for accuracy according to ADA's guidelines including citation, terminology and specified table formatting for consistency throughout the extensive user-friendly online library. Funneled documents to lead editors for final publication and online availability to dietetic and nutrition professionals, researchers and advocates worldwide. 01/1999 to 01/2007 Proposal Specialist Company Name － City , State Provided professional proposal development support to all divisions of the ARAMARK Corporation. Achievements Received ""2006 Top Producer"" Award for overall annual production and outstanding peer review. Recognized as ""Quarterly Top Producer"" several quarters over the course of eight-year tenure at ARAMARK. Recipient of above average annual merit raises as a result of outstanding performance reviews. Key Responsibilities: Executed analysis and preparation of RFP'S/RFQ'S/RFI'S in coordination with ARAMARK business development team professionals. Ensured responses were completed and received operating in a fast-paced, deadline-driven and time-sensitive environment. Coordinated with ARAMARK company resources to develop business winning, quality customized responses to RFP/RFQ/RFI's including legal, compliance and finance departments as well lines of service and subject matter experts. Applied ARAMARK corporate methodology and quality assurance procedures to ensure unified branded message and image were delivered every time. Implemented use of standard corporate response sections based on boilerplate. Supported customization through editing and/or writing when necessary. Performed editing and proofreading to ensure accuracy and integrity of all proposal documentation including content flow and organization, syntax and grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint and Excel. Assisted in the development and maintenance of database/repository of past responses and supplemental documents including client references, key personnel bios, and résumés. Supported efforts of directors of business development in procuring new business and retaining existing clients through creation of engaging, informative and well-organized marketing materials, annual client progress reports and case studies. Regularly communicated progress status during the life cycle of an RFP; kept director of business development abreast of relevant project information concerning addenda or changes to initial response specifications. Served as a valuable company resource by developing and maintaining a thorough knowledge of ARAMARK's extensive lines of business and services offered. Documented valuable lessons learned to share with proposal manager and department team members. Implemented newfound efficiencies and/or best practices into response development process. Served as a company resource by continuously developing graphic design and layout skills to present sales material in a visually appealing and engaging format. Education May 1991 Bachelor of Science : Journalism Boston University College of Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School of Design Certificate in Web Development - February 2002 Illinois Institute of Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written ",DESIGNER 363," ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate with Analytics degree with a very good experience in SAS, Web scraping, SQL, Predictive modelling and data visualization. Excellent ability in identifying data requirements for analysis, data cleaning, munging and model building; Ensures the organization uses it effectively to reach profit and growth objectives. Comfortable with data handling, modeling, and coding, and have an appreciation of what makes sense from a business standpoint. More than six years of experience working as a researcher, data analyst, and environmental science and Technology Instructor. Experience in SQL, data warehousing, maintaining, securing and stabilizing data layers and testing to identify data and product defects introduced in the system. Customer segmentation, product positioning and mapping and conjoint analysis Modelling: Design and implement statistical / predictive models and cutting edge algorithms utilizing diverse sources of data to predict Diversified experience with Engineering, Manufacturing, Retailing, Higher Education and IT /Data related companies Fascinated by learning cutting edge technologies, such as; Data Mining and Machine Learning Handled a team of 4 during my 3 years of Tech experience and managed more than 200 students and effectively evaluated the performance of each student and utilize assessment methods to judge overall progress during my teaching experience. Qualifications Ability to identify uncovered information from hidden data and convert to a story and communicate effectively through visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup in Python Databases like Oracle and Microsoft SQL Experience in ASP.NET 4.5, C#, and HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience in database design for data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO and Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 to 01/2016 Engineering and Quality Technician Company Name － City , State Planned, performed and conducted semiconductor production process development and engineering designs as well as managed small projects and prepared statements and monitored project schedules. Identified product defects introduced in data warehouse by performing quality tests using SQL and JMP. Co-ordinated with scientists, engineers, manager, analysts to understand the impacts due to defects and provided valuable information for product shipping and customer satisfaction. Managed multiple tasks and accomplished goals efficiently and per schedule with a strong work performance to meet the goals of the department. Monitored and adjusted semiconductor production process or/and equipment for improving quality and productivity and achieved a 10% higher performance rate for the fiscal year of 2014. Provided technical support in developing, building and testing prototypes, new products, processes and procedures and provided training and advice to other Engineering technicians. Applied database management and data analysis methods which helped enhancing production efficiency and reduced costs for the department by 5% in every quarter. 01/2007 to 01/2012 Company Name Lecturer in Environmental Science and Technology Effectively engaged in course curriculum development, taught courses and engaged in research projects and community services on the areas of Statistics, GIS and natural resource management. Developed course material that support the goal of the course including design of curriculum and schedule of instructions, provided student with guidance in regards to their grades and progress in the course work and elected as best instructor of the College in 2008. Established a GIS laboratory facility with other staff members, provided technical support for environmental remediation projects and for legal actions. Used SQL and SPSS for managing student database and for analysis of data. 01/2004 to 01/2006 Company Name Assistant Lecturer in Natural resource management Assisted in teaching, researching and developing methods which helps in improving both the university and students' performance. Highly engaged in curricular and extra-curricular activities and community services. Established and coordinated nature and environmental protection club in the university. Developed teaching methodologies and techniques that added to the knowledge base and understanding of resource management by preparing teaching materials, handouts and laboratory manuals. Engaged in major research projects of resources management which was undertaken in collaboration with Universities, NGOs, and engineering consulting companies. Served as lead of the college's audiovisual center and arranged workshops, meetings and documented academic resources. Education and Training May 2017 Master of Science : Analytics University of New Hampshire USA Analytics 4.0/4.0 Currently working on a project on mapping and clustering of student success using clustering, data mining and machine learning predictive modeling techniques for Granite State College (GSC). The objective of this project is identifying factors which will help students become successful in their academic achievements and finding ways to improve students' retention rates. *Working on UNH hockey team project with a team of 6 people for predicting players' performance. *Undertaken a summer project on ""Mapping and clustering of Chicago and Seattle city Crime"" and we could successfully classify categories with a 90% accuracy. Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City , State April 2010 Master of Science : Environmental Science and Technology UNESCO-IHE － City The Netherlands Environmental Science and Technology July 2004 Bachelor of Science : Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development and engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops ",ENGINEERING 364," EXÉCUTIVE BANQUETTE SOUS CHEF Professional Summary Interested in: permanent full time, specialized in banquettes operations such as big and small events, ceremony's, massive functions, banquettes designs. High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced on all sections, all type of venues, cuisines, food service. Over 14 years of experience in the hospitality industry. Major experience in events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef with strong combination of culinary experience and management skills. Experience in high pressure kitchen environment, ensuring that the standards of hygiene are maintained & improved where possible. Ensuring excellent standard of food consistency. Demonstrated continuous commitment to reducing food & labour costs. Trained employees in food preparation procedures in line with high end establishment standards. A fast learner, flexible, highly motivated, capable of operating independently or as a willing and supportive member of a team. Get the job done. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Expert in managing kitchen staff and preparing foods at reduced cost without compromising quality and taste. Motivated banquette sous chef offering over 13 years experience in the food industry. Focused on high standards for taste and quality, while maintaining profitable margins. Superior communication and leadership skills. Skills Beautiful presentation of food Institutional and batch cooking Cake decorating expertise Strong attention to safe food handling procedures [Mediterranean ] cuisine expert Effective planner Extensive catering background Food presentation talent Hospitality and service industry background Menu marketing expertise Special events planning Staff training Skilled waitstaff Catering Inventory management systems Courteous and helpful Hotel operations and management Event planning and coordination POS systems Hospitality background Five-star hotel experience Resort experience Food and beverage services Natural leader Team building Skilled negotiator Work History exécutive Banquette sous chef 01/2012 to 06/2014 Company Name – City , State Reduced food costs by 18 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Promptly reported any maintenance and repair issues to Executive Chef. Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries. Verified freshness of products upon delivery. Head-chef 01/2008 to 01/2012 Company Name – City , State Moulin Noir European bistro Running a busy café / bistro / restaurant. Catering. Serving over 600 meals daily. Reducing costs for the business. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Verified freshness of products upon delivery. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Reduced food costs by 15 percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Led shifts while personally preparing food items and executing requests based on required specifications. Regularly interacted with guests to obtain feedback on product quality and service levels. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Created and managed budgets for operations and capital equipment. Enhanced and maintained the central standardized recipe and ingredient repository, including nutritional and cost information. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business. Decorated and merchandised quality bakery goods. Ordered and received bakery products and supplies. Properly wrapped, boxed, and weighed bakery department products. Practiced safe food handling procedures at all times. sous Chef 01/2006 to 02/2008 Company Name – City , State Recommended menu items to the Executive Chef for new dish development, holidays, special events and promotions. Assisted customers in placing special orders for large-scale events such as weddings and birthday parties. Successfully reduced the restaurant's annual food and labor costs by 27 % through proper budgeting, scheduling and management of inventory. Verified freshness of products upon delivery. Expertly managed 43 staff and maintained appropriate staffing levels throughout shifts. Comprehensive knowledge of food and catering trends Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Executive chef Education Diploma : 2009 academia international - City , State Culinary Arts Certificate Coursework in Culinary and Restaurant Management Coursework in Hospitality Management Food Services Technology classes Basic Vocational Certificate: Bakery Assistant Basic Vocational Certificate: Lead Baker Basic Vocational Certificate: First Cook Coursework in Professional Cooking and Baking Coursework in Hotel Management and Restaurant Food Service Coursework in Hotel Administration Coursework in Business Administration and Management Culinary Arts coursework Hotel and Restaurant Administration coursework Coursework in Sales and Marketing Management Food Systems Management coursework Certified Nutrition Consultant Personal Training certificate Advanced coursework in Food Systems Management Extensively trained in Pediatric Feeding and Nutrition Hospitality Management, hotels, tourism and food services. specialization in commercial cookery, Academia International Melbourne, Australia. certificate 4 & 5. OH&S Short course in - Food Garnishing -Specialty Knives Banquet interior design, major in business and private conventions. Responsible service of alcohol Australia certificate (RSA) : 1 2004 Shalon Secondary College - City Skills Fluent in English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written Additional Information Schedule Create and implement menus Liaise with suppliers Work within budgeted guidelines Select, train and motivate the kitchen brigade Ensure profitability Oversee all aspects of food preparation and production in the outlets An innovative and logical thinker, with a sharp cooking mind Excellent interpersonal and communication skills, complementing the ability to build relationships across cultural boundaries Good organizational and time management skills, able to prioritize multiple tasks and meet deadlines Ambitious and focused with a 'can do' attitude, and a strong work ethic Interests Swimming, tennis, gym, travel, cooking & exploring new cuisines Music & writing ",CHEF 365," FIELD HR ASSOCIATE Summary Reliable HR Field Associate with a Master's of science in Human Resource management emphasis as a Generalist. Passionate and motivated with a drive for excellence. Handles tasks with accuracy and efficiency. ______________________________________________________________________________ Skills *Verbal and written communication skills *Time management and organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability to develop and execute recruitment strategies *Analyze data and recommend opportunities for improvement *Experience in preparing for audits *Assisted in the hiring process by screening resumes-Select interview process certified via FedEx Ground * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. I am sending my resume to apply for the position of HR Generalist at AccruePartners, which was posted on LinkedIn by Mr. Luther Hardings. As you can see in my resume, I possess over 6 years of experience working as an HR professional at two renowned companies in the US, which according to your job requirements, are two most important points. My qualifications are the exact match to your job descripton: * Capable of carrying out the recruitment process efficiently while maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates and hired 150 from this pool for the new call center setup at ABC Company in only 25 days. * Able to consistently draft new and improve HR policies and procedures to boost staff motivation. Evidence: With new and improved policies and procedures and resolving all staff related issues, increased employee motivation which resulted in increased retention percentages over the years that I worked at ABC Company. * Proficient in executing effective employee performance evaluations and subsequent performance based appraisals Evidence: Performed employee evaluation process and appraisals on quarterly basis under the supervision of the HR manager at Emerson Network Power Inc. With my passion for HR work, superb management skills and the urge for performing with quality, I would be able to contribute to your HR Department effectively. Thank you very much for your consideration. I look forward to meeting with you soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email after Interview A thank you letter or email is a business norm which every candidate has to follow behind interview with a prospective employer. Thank you emails are a courtesy that you should indulge in. Let us take the example of a candidate who has given an interview for the position of a Human Resource Coordinator. He or she will need to ensure that an email is sent which reiterates his or her interest in the job and thanks the interviewer for his time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject | Re: Human Resource Coordinator - Kimberly Perez Dear Ms. Miller, Please accept my heartiest appreciation for taking out the time and interviewing me for the position of a human resource coordinator last Wednesday. It was an absolute pleasure meeting you in person and discussing the possibility of my working with ABC Company. I am very enthusiastic about joining ABC Company, meeting you at the interview has solidified my interest even further. As a keen candidate for this position, I have much to offer in terms of meticulous attention to detail while carrying out HR duties, organizing and scheduling on boarding activities for new hires and ensuring compliance for FMLA. My demonstrated ability to work in a fast paced environment will be evident from my work in responding to employee requests and coordinating general administrative tasks. Responsible for addressing employee relations concerns and recruiting for open positions at assigned facilities. Must be able to travel up to 75% of the time with overnight stays required as business needs dictate. Essential Functions * Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. * Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employee inquiries. * Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). * Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. * Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. * Analyzes data and provides recommendations to management for improvement initiatives. * Prepares, audits, and monitors Affirmative Action Plans. * Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. * Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. * Assists management with development of job offers, which includes gaining appropriate approvals. * Ensures all new employees are on-boarded effectively. * Manages participation in all government-sponsored tax credit programs. * Facilitates and conducts training. * Participates in hub and station assessments and assists with strategic planning solutions. * Participates in Operations' staff meetings. Minimum Education * Bachelor's Degree in Human Resources, Business, Communications, or related discipline required. In addition to the two (2) years Minimum Experience, a high school degree or GED and additional four (4) years HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) will be considered equivalent to a Bachelor's Degree. Minimum Experience * Two (2) years professional HR experience in HR Generalist, employee relations or recruiting (to include FXG/FXSP Field HR Associate) required or related area. Required Skills, Abilities and / or Licensure * Verbal and written communication skills necessary to explain complex and/or confidential information and communicate with all levels of management. * Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and work independently in responding to day-to-day functional needs. * Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. * Demonstrated ability to interact effectively with employees. * Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. * Software skills, including use of Microsoft Office software and web-based applications. * Ability to work day, evening and overnight hours as business needs dictate. * Professional in Human Resources (PHR) Senior Professional in Human Resources (SPHR) certification preferred. % of Travel for the Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional with over 6 years of experience in a fast paced Human Resource department. Incomparable ability to prioritize and execute multiple HR projects and deadlines concurrently. Unmatchable organizational, time management and interpersonal skills. Proficient in administering corporate HR initiatives, providing a broad level of counseling on recruitment, employee relations, retention and training programs and handling complex situations with professionalism and confidentiality. Expert knowledge of local, state, district and country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 to Current Company Name Ensures compliance with all employment laws, regulations, and FedEx Ground policies, procedures, and processes. Identifies employee relations issues and resolves as appropriate. Provides Human Resource (HR) advice to management and responds to employeeinquiries. Conducts investigations in a timely and appropriate manner. Identifies the issues and parties involved and provides a thorough and accurate investigative report with appropriate recommendation(s). Maintains an HR presence in assigned facilities by engaging all levels of employees through activities to include, but not limited to, dock walks, engagement meetings, and/or special events. Leads the development and execution of the recruitment strategies while managing costs to budget. This includes, but is not limited to, recruitment activities, peak planning, and participating in outreach events. Builds and maintains effective relationships with schools and community-based organizations. Analyzes data and provides recommendations to management for improvement initiatives. Prepares, audits, and monitors Affirmative Action Plans. Screens resumes of internal and external candidates for non package handler positions, participates in the panel interview process, and makes recommendations to the hiring manager regarding final selection decisions. Properly and timely dispositions applicants and jobs by effectively utilizing applicant tracking system. Assists management with development of job offers, which includes gaining appropriate approvals. Ensures all new employees are on-boarded effectively. Manages participation in all government-sponsored tax credit programs. Facilitates and conducts training. Participates in hub and station assessments and assists with strategic planning solutions. Participates in Operations' staff meetings. Financial Aid Counselor May 2013 to November 2013 Company Name － City , State Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Review billing for accuracy. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Financial Aid Advisor June 2010 to May 2012 Company Name － City , State Check loan agreements to ensure that they are complete and accurate, according to policies. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans. Interview applicants and request specified information for loan applications. Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork. Inform individuals and groups about the financial assistance available to college or university students. Maintain current knowledge of credit regulations. Match students' needs and eligibility with available financial aid programs to provide informed recommendations. Assist in selection of financial award candidates using electronic databases to certify loan eligibility. Maintain and review account records, updating and categorizing them according to status changes. Compare data on student aid applications with eligibility requirements of assistance programs. Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds. Review accounts to determine write-offs for collection agencies. Human Resource Coordinator November 2007 to March 2010 Company Name － City , State Administered employee benefit plans including new hire orientation program, open enrollment process and wellness program. Prepared, presented and distributed employee communications, publications and announcements. General Human Resources Functions: Administered policies and programs relating to all phases of human resources activity including HR planning, recruitment, training and development, employee performance evaluation and appraisals, firing processes, etc. Along with these, maintained knowledge of legal requirements and government reporting regulations affecting human resources. Administration of Employee Relocation: Worked independently with candidates to manage the relocation process and coordinated all arrangements to include: house hunting trip, travel, temporary housing arrangements and movers. Key Accomplishments Developed and maintained various HRIS systems to improve management of tracking of employee relations issues, leaves, corrective actions and unemployment. Education Master of Science : Human Resource Management , July 2014 Strayer University － State Human Resource Management Bachelor of Arts : Human Resource Management , June 2011 Strayer University － State Human Resource Management B.B.A : Human Resource Management , 2005 University of Clifton － City , State Human Resource Management PHR certification - HR Certification Institute, Pomona, NY. [ : 2006 ] HRCI certification : 2006 HR Certification Institute － City , State Affiliations Member of Alpha Chi National Honor Society Member of National Society for Collegiate Scholars Personal Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free to call me at (217) 097-5477 if you need any further information from me that will assist you in processing my application. I am very excited at the prospect of working for your company and look forward to seeing you again soon. Thank you for your time and consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I - II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce ",HR 366," SALES MANAGER Summary Friendly and enthusiastic with over six years of specialization in hospitality. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Able to work in a fast paced establishment and passionate about exceeding expectations. Highlights Client relations specialist Conflict resolution techniques Team management Meticulous attention to detail Skilled multi-tasker Deadline-oriented Management of remote employees Focused on customer satisfaction Efficiency Excellent verbal communication Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders. Experience Sales Manager 01/2015 － 07/2015 Company Name City , State Active Learning Social Perceptiveness Reading Comprehension Computers and Electronics Picker Amazon Obtain merchandise from bins or shelves. Resolve customer complaints regarding sales and service. Cashier Zaxbys 09/2014 － 01/2015 City , State Receive payment by cash, check, credit cards, vouchers, or automatic debits. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Monitor customer preferences to determine focus of sales efforts. Plan parties or other special events and services. Perform marketing and advertising services. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Place merchandise on conveyors leading to wrapping areas. Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise. Oversee regional and local sales managers and their staffs. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs. Issue receipts, refunds, credits, or change due to customers. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Receive payment by cash, check, credit cards, vouchers, or. 01/2014 － 07/2014 City , State 09/2010 － 01/2014 City , State Education May 2012 High School Diploma : General Business Ringgold High School City , State Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers enteringestablishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items. Sort, count, and wrap currency and coins. Supervise others and provide on-the-job training. Stock shelves, and mark prices on shelves and items. Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Post charges against guests' or patients' accounts. Keep periodic balance sheets of amounts and numbers of transactions. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Compile and maintain non-monetary reports and records. Skills advertising, balance sheets, calculators, cash receipts, cash registers, catalog, commodities, credit, Critical Thinking, Resolve customer complaints, Decision Making, Electronics, special events, features, focus, Inspect, Issue receipts, mark, marketing, money, policies, Reading, Read, real estate, Sales, scanners, staffing, tables, telephone ",SALES 367," CATEGORY BRAND MANAGER Summary A creative marketing professional with 20 years demonstrated experience in project management, marketing communications, sales support, strategy, research, and product development. Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing and construction industry. An effective problem-solver with expertise in managing multiple projects that require both a creative and analytical skill set. Category Management Data Analytics Document Management P&L Management Employee Communication Market Analysis Product Launch Cross-Functional Team Leadership Project Management Marketing Support Product Management Website Management Experience Category Brand Manager Jan 2016 Company Name － City , State Achieved 17% annual sales growth in power tool accessory category and 4% margin improvement vs prior year due to implementation of new marketing, merchandising, pricing strategy, and product training materials. Package redesign project contributed to 24% performance increase vs. prior year in Wal-Mart, an 11% increase in points of distribution vs. prior year, and a projected 12% finish ahead of plan for fiscal 2012. Grew Baking/Cooking nut category sales by 6% in a flat commodity business. Grew Facebook fans from 500 to 30,000 in a 6 month period. Developed and launched three new trail mix snack items which brought incremental sales of $1 million in a 12 month period. Achieved 32% reduction in unsalables at Wal-Mart with introduction of new merchandising vehicle. Managed Dry Roast jar transition from a carton to a tray resulting in total savings of $16,000 a year, in addition to new distribution. Managed product lines worth $4.5 million in sales, specifically the storage and pantry ware categories. Assisted in the design and development of 80 new SKUs, and management of 600 existing SKUs for Food and Tools categories totaling $33 million in sales. Product Manager Jan 2012 to Jan 2016 Company Name － City , State An American company that produces connectors, tools, and supplies for the electrical and telecom industries. Responsible for managing over 15 product categories, with annual sales in excess of $35M, providing product line management including category strategy, new product development, product training, promotional planning, and market analysis. Strategy development - Developed and executed category strategy across key product lines including competitive analysis, opportunity gaps, and pricing and channel strategies. Product quality and performance - Managed a strategic supplier transition achieving a 9% cost reduction with a 20% performance improvement. Merchandising Management - Designed new merchandising vehicles to support customer conversions and incremental sales opportunities. Project Management - Managed multiple projects including sku rationalization and 80/20 analysis, package redesigns, product field testing, customer line reviews and catalog and website management. Product training - Developed and conducted extensive product training for new distributors, customers, sales and customer service. Forecasting - Conducted complete analysis of category sales history vs demand to determine optimum reorder points and inventory levels to reduce backlogs and ensure efficient turns and inventory value. Marketing Manager and Brand Manager Jan 2008 to Jan 2012 Company Name － City , State A snack food leader internationally known for the Fisher® nuts brand; annual sales nearing $600 million Responsible for managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade and consumer strategies. Product Launches - Developed and launched 25 new product SKUs in the baking nut line featuring new innovative packaging to the category; executed project strategy, goals, priorities and long-term plans for the branded business, most notably the Baking/Cooking Nut line that generates $75 million in revenue. Additional successful product launches in key areas including snack nuts category, and the Food Service and Export sales channels. Project Management - Managed multiple projects from start to finish, including product launches, creative executions, customer projects, pricing and Profit & Loss Statements; designed product development tracking tool to manage multiple project timelines. Marketing Support - Developed and executed marketing support initiatives including promotions, displays, couponing, website management, and media placement including radio, FSIs, and advertising. Partnership - Worked closely with sales to understand key account strategies and develop consumer plans aligned with corporate strategies; interfaced with cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research & Development, Quality Assurance, and Customer Service to manage marketing projects and new products. Sales Data Analytics - Utilized and interpreted proprietary sales data, as well as Mintel and Nielsen data to develop product, consumer, and sales strategies. Website Management - Successfully managed and executed website re-launch including SEO improvements, social media integration and on-line recipe strategy. Promotions - Successfully designed, coordinated and launched ""in & out"" promotional programs which require extensive cross-functional team coordination under tight timelines. Package Development - Responsible for managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement and package and graphic design. Employee Communication - Researched and developed a Best Practices Brand and Customer Study highlighting resource conservation initiatives in the marketplace. Served on the Resource Conservation Team, communicating/ coordinating resource conservation corporate events under the EPA's Energy Star Partner of the Year was awarded. Associate Category Manager Jan 2007 to Jan 2008 Company Name － City , State The largest direct seller of high-quality kitchen tools serving 12 million customers worldwide Responsible for managing products within tableware and kitchen textiles categories, developing and executing category strategies. Category Management Presentations - Presented category strategies and product updates to internal customers and senior project team. Market Analysis - Conducted market and competitive product research consisting of analysis of competitive product assortments in the retail environment, trends, pricing, materials, and features and benefits. Document Management - Managed technical drawings and produced documents for archival of product specifications, vendor contracts, and production quality comparison. Cross Functional Team Leadership - Worked closely with external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services. Creative Concept Development - Creative product ideation and development including managing the procurement and engineering teams through launch. Training - Developed and presented product and sales training for sales consultants and internal staff. Associate Product Manager Jan 1997 to Jan 2003 Company Name － City , State Wilton is the leading food crafting company in the industry and is in the number one position in cake decorating, bake ware and tea kettles with $94 million in sales revenue. Responsible for managing strategic growth of Storage and Pantry ware product lines including new and existing products totaling $4.5 million in sales. Promoted from Assistant Product Manager. Product Launch - Product line sales improved 50% in storage category and 130% in the pantry ware categories following the new product introduction. Category Management - Conducted market trend research including analysis of competitive product assortments, brand positioning, and packaging; analyzed sales, market, and distribution data used in customer presentations and management reviews. Trade Show Planning - Execution of trade show strategy, merchandising, and planograms; collaborated on trade show collateral, displays and product placement. Marketing Coordinator Jan 1995 to Jan 1997 Company Name － City , State Turner is a national general builder and construction management firm with operations primarily in the commercial sector. With $8 billion in annual construction volume, they rank first or second in the industry's major market segments. Responsible for all RFP submissions and marketing support functions within the Chicago office. Proposal Management - Responsible for extensive sales proposal process and final submission including writing, coordination of time lines, project scope, engineer submittals and research of relevant company experience under strict deadlines. Key Market Knowledge - Developed knowledge in multiple key markets including Municipal, Food & Beverage, Pharmaceutical, Correctional Facility and Entertainment market segments. Researched relevant market information, experience, and project specifications within each client's industry. Marketing Support - Created general marketing pieces including advertisements, press releases, brochures, and project description sheets. Marketing Communications Coordinator Jan 1993 to Jan 1995 Company Name － City , State Bretford is a leading manufacturer of office furniture, fixtures & equipment. Responsible for evaluating and developing all customer product line reviews, as well as producing and managing all marketing communications materials used to drive sales revenue. Education and Training Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL, 2012 Graduate Level Courses, Marketing, Illinois Institute of Technology, Chicago, IL, 1997 B.A , Organizational/Corporate Communications Journalism 1992 Northern IL University － City , State Organizational/Corporate Communications Journalism American Management Association, 2016 and 2017; Communicating Up, Down and Across the Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power of Persuasion Skills SharePoint BPC and SAP Microsoft Suite: Word, Excel, PowerPoint, Microsoft Access Microsoft Project Microsoft Dynamics Seminars/Classes: Social Media Marketing Facebook for Business Project Management Profitability Simulation Nielsen Syndicated Data Analysis Power Presentations Technical Writing ",CHEF 368," DIRECTOR OF PUBLIC RELATIONS & PARTNERSHIPS Executive Profile High-performing executive with extensive hospitality and luxury lifestyle experience. A strategic trendspotter who excels at developing dynamic partnerships and programs that serve as the impetus for multi-tiered marketing campaigns as well as top-tier media exposure.  Skill Highlights Social Media & Influencer Strategy Project Management  Brand Partnership Development  CRM Content & SEO Marketing Budget Development & Management  New Hotel Launch & Re-Launch/Brand Development Core Accomplishments Initiated and cultivated a strategic business partnership between The Benjamin Hotel in Manhattan with Cornell Professor & Co-Author of Sleep for Success  Dr. Rebecca Robbins to provide hotel guests with a science-driven sleep program, resulting in more than 1.4 billion impressions in 2015. Conceptualized and launched The Surrey's first full lobby & rooftop exhibition ""ArtSpeak"" with partner ArtMuse, which served as a robust marketing campaign to capitalize on the primary brand pillar and strengthen awareness among an affluent target market. To further align with efforts, the hotel was named ""Coolest Art Hotel"" by Tatler Hong Kong and ""World's Best Art Hotels"" by Town & Country . Grew CRM subscriber list from 78K to 102K members in one month due to a strategic partnership with media partner Pure Wow , The New York City Ballet and Rebecca Taylor.  Professional Experience Director of Public Relations & Partnerships 03/2015 to Current Company Name City , State Lead ideation and craft programming for Affinia Hotel Collection, The Benjamin and The Surrey with the purpose of creating experiences that truly benefit the end-user and support revenue goals. Oversee strategic partnerships and collaborations connecting like-minded brands to enhance target audience awareness, to refresh digital/PR content, and to increase email traffic and improve SEO. Lead media relations for hotels/spa to shift market share from competition and expand visibility among target audience yielding hits in The New York Times , Yahoo! , USA Today ,  British Airways , Air France Magazin e, and CNBC ""Secret Lives of the Super Rich.""  Marketing Director 05/2013 to 02/2015 Company Name City , State Re-launched The Benjamin, a luxury boutique hotel, through a three-year, multiphase $10 million renovation and brand repositioning. Redesigned programming by developing key partnership with up-and-coming lifestyle partners such as BarkBox, a subscription-based pet company, SIN Workouts, a high-end fitness concierge service, and Dr.  Robbins, co-author of Sleep for Success! Led digital content marketing and CRM initiatives for independent hotels yielding a 19% increase year-over-year in package and promotion revenue production and a 23% increase in web revenue for The Benjamin within the first year. Directed in-house and external creative teams, PR, and media buying agencies on creative development, messaging, production, campaign implementation, tracking, and analysis. Served as brand management ambassador ensuring properties were accurately represented across touch points and customer-facing disciplines from management and sales to catering and staff teams. Assistant Director/Marketing Manager 01/2010 to 04/2013 Company Name City , State Launched The National Bar & Dining Rooms by Food Network Iron Chef Geoffrey Zakarian, designated as one of ""50 favorite New York restaurants"" by The New York Times, which involved leading the RFP process, overseeing graphic design development, and co-directing key partnership events with Food Network , Saveur Magazine and Manhattan Magazine.  Developed guest-centric hotel programming (e.g., Sleep Program, Winks Kidzzz Club, and Handel Group Management Coaching) that highlighted assets distinct from the competitive set and created brand awareness which resulted in noteworthy coverage in The New York Times , USA Today  and Departures.com . Key member of the website and mobile site development team for MansfieldHotel.com, Affinia.com, and TheBenjamin.com, which included creative direction, layout, navigation and web content. Supported sales teams with branded collateral and presentations for sales events and conventions. Represented parent company at Annual NYU International Hospitality Industry Investment Conference and spoke on behalf of hotel brands at industry conferences on the topic of PR and influencer relations. Account Director 09/2008 to 11/2009 Company Name City , State Key client and press contact for the launches of Montage Beverly Hills, FIG Restaurant, and The Surrey collaborating with clients and press to craft compelling stories incorporating key messages and emerging trends covered in W Magazine , Travel + Leisure , Departures , Vogue.com , Vanity Fair.com and T Magazine: The New York Times . Developed media strategy for pitches, securing three new clients accounting for 65% of total revenue. Account Supervisor/SAE 01/2006 to 08/2008 Company Name City , State Created client campaigns and annual plans. Identified and cultivated potential marketing partners for promotional initiatives to improve brand awareness. Leveraged media relationships to produce top placements for clients, resulting in three Hospitality Sales & Marketing Association International Adrian Awards for 2007 and top-tier placements. Generated top billing account wins by drafting new business plans as core member of the creative team. Education Master of Journalism : PR/Integrated Communications Science and Library Technology August 2004 University of North Texas PR/Integrated Communications Science and Library Technology Bachelor of Arts : Psychology English August 2002 University of North Texas & Baylor University Psychology English Professional Affiliations Business Chicks USA Denihan Talent Development Program Luxury Society Member Marie Forleo B-School ? Technical Skills and Qualifications Public Relations Software: Gorkana, Meltwater Desktop Publishing Software: Photoshop, HTML, Squarespace, Mailchimp, Cendyn  ",PUBLIC-RELATIONS 369," SALES ASSOCIATE Summary Yoga Instructor who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.  Service-focused professional and friendly team player who quickly learns and masters new concepts and skills. Extensive cash handling experience.   Skills Microsoft Word, Office, Excel, Power Point, and MindBody software *Excellent telephone étiquette *Extremely organized with good time management skills *Works well under pressure. Experience 01/2017 to Current Sales Associate Company Name － City , State Greet customers at all points throughout the store. Maintain constant presence on sales floor to assist customers. Answer any questions about in store products and seasonal trends. Communicate current sales and deals in the store to maximize sales. Provide assistance and customer service in the fitting rooms. Replenish, fold, hang, and tidy garments throughout the day. Maintain in-stock and presentable condition assigned areas. Work with cash register and process transactions in a time efficient manner. Handle returns of merchandise. Unload delivery trucks and unpack merchandise Execute reductions, price changes and label merchandise with security tags. 08/2015 to 12/2016 Health Information Specialist Company Name － City , State Maintain patient medical records in accordance to NMHI, state and federal regulations. Organize files, collect data, and analyze the data for errors. Accurately enter information into various computer programs. Keep sensitive customer or company information confidential. Research unnamed/orphan papers to ensure proper patient identification and file in the proper patient medical record. Mail or fax requested information per HIPAA Guidelines to other facilities and keep log of these records being sent. Scan and file medical information daily into the EMR and review documents to eliminate duplicates. Verify and cross-reference information in all Health Information Management systems to ensure document accuracy. Provide attentiveness to the quality, timeliness, and accuracy of the EMR for patient care, legal, revenue, research, and regulatory needs. Communicate politely and professionally with other medical facilities, insurance companies, co-workers, management, physicians, patients, and others. 01/2012 to 04/2016 Yoga Instructor Company Name － City , State Plan yoga sequences and prepare class content and format appropriate for student level and style/type of yoga class. Provide a safe environment for students where they feel comfortable to move at their own level and pace throughout class. Observe students, guide them into the correct poses and correct them for necessary skill improvement. Offer modifications during classes to accommodate different levels of students. Promote balance of the body and mind through effective teaching and demonstrations. Maintain and clean yoga mats, blankets, and other props. Sub classes for teachers. Maintain positive relationships with members to encourage continued class attendance. Provide health & wellness information and address any concerns. Support the co-creation of a non-judgmental and fun environment to optimize learning. 03/2012 to 05/2013 Front Desk and Office Assistant Company Name － City , State Greet and check in students. Sign students up for classes and enter in students' information. Provide advice to customers regarding particular products or services. Advise customers on utilization and care of merchandise. Assist in display and promotion of merchandise Maintain sales records. Receive payments for classes and/or yoga merchandise through cash, cheque, and credit card. Maintain and manage the calendar. File liability waivers and maintain digital records. Collect, sort, distribute, or prepare mail and messages for the studio owner. Help to promote the studio in print and at onsite events. Perform duties such as cleaning the floors, mats, lobby, and office area. Education and Training July 2016 Bachelor of Arts : Psychology The University of New Mexico － City , State , United States GPA: 3.65 Recipient of the Presidential Scholarship July 2015 Psychology VU Amsterdam － City , State , Netherlands GPA: 3.5 June 2014 UNIVERSITY OF CALIFORNIA SANTA － City , State GPA: 3.26 Participant in the National Student Exchange Program Skills Organize files, patient care, sales ",SALES 370," ACCOUNTANT Summary Innovative and energetic Accountant proficient in extracting financial data from various reporting systems and suggesting key operational changes to establish budgetary stability. Has a strong background in school fund accounting with an emphasis on general ledger reconciliation and budget analysis. Core Strengths School fund accounting Account reconciliation Cash flow projections Budget analysis/forecasting General ledger accounting Accounts payable/receivable Governmental reporting School bond experience Accomplishments Achieved the Chief Financial Officer (CFO) certification through the Michigan School Business Officials organization.  Experience Accountant Jul 2014 to Current Company Name － City , State Perform all general ledger duties for district. Reconcile multiple bank accounts monthly. Record and project cash flows. Perform Accounts Payable/Receivable duties. Simplified the governmental reporting process. Analyze budgets and amend as necessary. Assist auditors with yearly financial statements. Supply school board members with financial data. Create Purchase Orders and supply to vendors. Reconcile student lunch account purchases. Prepare calendar year-end tax documents. Assisted and trained staff with various accounting software tasks  such as purchase order entry and budget report generating. Staff Accountant Nov 2010 to Jul 2014 Company Name － City , State Performed Accounts Payable duties for three local area public school districts. Processed Purchase Orders and supplied to vendors. Prepared and processed 1099's at calendar year-end. Prepared various reports on a weekly basis and supplied local districts with valuable information. Streamlined document attachment process within accounting software. Package Handler Aug 2007 to Sep 2010 Company Name － City , State Earned Employee of the Month on multiple occasions for customer focus and taking initiative. Education BBA , Accountancy April 2010 Western Michigan University － City , State Haworth College of Business Skills Creative problem solving skills. Advanced computer skills. Works great with others. Continuous initiative for process improvement. ",ACCOUNTANT 371," HIRING MANAGER/RECRUITING MANAGER Summary Self-motivated Human Resources Professional with 9+ years Healthcare and Social Services Recruitment, Management Business Development, Marketing and Staffing experience. Expertise in locating highly qualified candidates for a comprehensive variety of clinical and non-clinical positions. Exceptional interpersonal skills with a focus on team synergies and a drive to achieve organizational goals. Skills Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training and Development (10+ years) GROUPS Society for Human Resource Management January 2015 to Present Languages Fluent in English, Russian, Romanian  Experience Hiring Manager/Recruiting Manager 03/2017 to Current Company Name City , State Managed and lead a team of professional recruiters through coaching and training. Developed and execute recruiting plans and recruiting outreach programs Partnered with Hiring Managers, and Director of HR to determine hiring needs and strategies. Coached hiring managers on recruiting process and procedures. Conducted full life-cycle recruiting to support different departments within the organization. Developed inclusive recruiting and sourcing strategies to identify and attract top talent. Managed interview activity at all phases of the recruiting process. Ensured consistent communication regarding candidate search and status to all parties through all phases of recruiting process. Directed offer process, including reference checks, salary recommendations, offer letter generations and offer responses. Ensured all jobs are posted and maintained in accordance with company policy Managed internal and external job board functionality and works with vendors to troubleshoot issues. Managed vendor relationships and oversees annual contract renewals and budget. Managed team recruiting metrics and oversees distribution of weekly requisition reports to management. Worked closely with Communications to develop recruiting materials and brochures. Conducted regular follow with hiring managers to determine the effectiveness of recruiting plans and implementations. Developed and implements social media recruiting strategies. Oversaw company hiring events and initiatives. Recruiting Manager 11/2015 to 02/2017 Company Name City , State Managed a team of recruiters and report on recruiting performance Advise Hiring Managers on interviewing techniques Research and choose different healthcare job advertising options Identify and acquire top talent for: different clinical and none clinical positions. Determine appropriate salary for new hires, promotions and transfers. Educated clients regarding latest Labor Market trends, wages, benefits and realistic expectations and trends in today's job market. Develop, implement, and monitor training programs for new hires. Conduct orientations with new hires and performance evaluation performance. Partner with hiring managers, and directors to identify trends in recruitment and retention in order to predict future needs. Provide professional coaching to employees seeking career advancement or a career change. Complete workforce planning, established pipelines using passive candidate sourcing, consistently. develops New Business and grow existing with accounts for the agency with different hospitals, nursing homes and New York state facilities. Proven track record of sourcing, screening, short listing, interviewing, salary negotiation and hiring of Healthcare and nursing professionals for various local and travel nursing positions; In charge of managing multiple accounts affiliated with hospitals, ambulatory care centers, state facilities and. government agencies nationwide. Senior Healthcare Recruiter 06/2014 to 09/2015 Company Name City , State Work collaboratively with Program Managers, Directors Sales Personnel, Clients and Candidates in managing requisitions and matching the right candidates to positions. Training and Development Recruit both clinical and non-clinical positions such as: hospital nurses, school nurse, Case Workers.,. Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist and Occupational Therapist, PTA, OTA, Speech Therapists and Case Managers. Full Cycle Recruiting and On-Boarding to include, Identifying, screening, interviewing, and presenting to both contract and permanent positions. Responsible for hiring and firing of contract worker; posting new positions using various tools such as CareerBuilder, Linked In, internal postings, etc. On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, as well as Education Verification, Pre-employment Physical and Drug Toxicology Interface with both clients and candidates on a daily basis Utilize Applicant Tracking System (Job diva), to upload new requisitions and log. candidates information. Use other external databases depending on each clients need. Human Resource Specialist-temp 11/2013 to 07/2014 Company Name City , State Responsible for assisting HR with internal compliance on all teachers, therapists and social workers, ensuring that all appropriate billing and session/progress notes and documents were received and submitted within deadlines, processing referrals from various sources, and placing appropriate. therapists, evaluators and/or counselors per scheduling requirements and timeframes. Maintained therapist schedules for utilization when scheduling caseload for CPSE and CSE-related services. Coordinated with District Administrators, clients and parents on any potential issue associated with provided services. Managed all documentation and collaborated with the Program Director and team members to achieve solutions. Maintained therapist and teacher forms, certification, clearance, letter of reference, etc. Interviewed, screened and placed, nurses, Social Workers, Special Education teachers, Occupational, Speech and Physical Therapists in different facilities. Communicated with clients and managed all of the rehab and nursing home accounts. Human Resource Specialist 04/2010 to 07/2013 Company Name City , State Provided resource management and recruitment to fill therapy job openings, including candidate sourcing, screening, interviewing and checking. Sourced and identified therapists and teachers through a high volume outbound calls and meetings. Utilized resources to attract qualified professionals and process application. Managed intern program by conducting orientations, scheduling rotations and assignments, monitoring intern job contributions, coaching new teachers, and advising managers on training and coaching. Developed strong rapport with high-level and entry level candidates, ensured compliance of new hires was current. Program Coordinator 03/2007 to 02/2010 Company Name City , State Oversaw all aspects of staff performance, conducted performance evaluation, enforced progressive discipline and mediated staff disputes and grievance procedures in accordance with state and federal laws. Performed on-call responsibilities to cover scheduling adjustments. Maintained and updated associate health records for all associates and contact list for all personnel. Administered training and managed relationship with providers and other clinicians. Staffed services as planned by the city facilitated staff schedule and performed internal audit of cases and services. Sourced and recruited therapists, and provided candidate sourcing, screening, interviewing and reference checking. Ensured all providers complied with the Early Intervention rules and regulations. Education and Training Bachelor's : Communications 2009 LONG ISLAND UNIVERSITY Communications MBA : Business Administration Long Island University-virtual HR and Healthcare Management Concentration United States online Healthcare Compliance Certificate-Quinnipiac School of Business-online Skills Recruiting Talent Management Account Management Business Development and Sales ATS experience with various programs Activities and Honors Society for Human Resources  Additional Information  Authorized to work in the US for any employer. ",HEALTHCARE 372," HR GENERALIST Professional Summary Dependable and responsible Human Resources Generalist with over fourteen years experience in a fast-paced environment. Solid team player with great positive attitude and exceptional people skills. Experience in many areas of HR including benefits, compensation, employee relations, recruiting, payroll and processing of new hires and terminations. Strong customer service and detail oriented. Core Qualifications Conflict resolution & creative problem solver Able to adapt and implement change Excellent communication skills Quick learner Strong Word, Excel, PowerPoint Training and development Accomplishments ADP, Benefits, coaching, excellent communication, conflict resolution, consultation, customer satisfaction, employee relations, interpretation of policies, leadership, Excel, PowerPoint, Word, Payroll, People Soft, performance reviews, performance management, personnel files, implementing policies & procedures,recruiting Experience 02/2013 to 06/2015 Hr Generalist Company Name － City , State Process Improvement Implemented new Bio-metric clock and attendance policy for hourly employees Advised managers and implemented a discipline action policy Created and monitored new vacation calendar Coordinated employee engagement activities to create positive enviroment Protective Services Applied safety procedures and policies as outlined in Department Safety Manual Provided HR related support and advice to management and staff on a range of HR functions including talent acquisition and retention, employee relations, performance and compensation planning, learning & development, and effective leadership practices Managed employee relations investigations resulting from complaints and recommending resolutions Implemented and enforced human resources policies and procedures and ensure managers are consistent applying all policies and procedures Managed the merit increases and performance reviews and made recommendations Assisted benefits management including open enrollment training, conduct new hire orientations and assist employees with resolving issues Managed the Reduction in Force process including outplacement Managed recruiting process including prepare offer letters and all pre-employment background and drug tests Using ADP processed weekly payroll, review all time cards for accuracy and ran reports Worked closely the Payroll & Benefits teams to resolve and escalate any associate issues Processed all employee actions: new hires, terminations, status changes, title & salary changes using People Soft Managed & processed leaves of absence including FMLA, Worker's Compensation according to policy and federal/state regulations Managed Temporary Associates working with staff agencies to ensure proper staffing needs Maintained employees personnel files including I9 forms Explained human resources policies and procedures to all employees Conducted exit interviews for all employees Worked closely with managers to facilitate year-end talent reviews and performance reviews Coordinated Employee Assistance Programs seminars and events Assessed employee performance and issued disciplinary notices Ran queries and reports through the ADP and People soft system FX and Latin America Trading. 01/2008 to 06/2011 Company Name － City , State Provide consultation, guidance, and coaching to managers in areas such as employee relations and conflict resolution Manage visa and relocation process for employees Assist in the managing the Voice of the Employee Survey Assist in managing the talent planning and performance reviews Assist delivering and documenting performance management process Partner closely with compensation, benefits, legal and compliance to resolve any issues Ensured consistent interpretation and application of employment policy and practices Responsible for handling employees inquiries, accurately providing information to ensure resolution of any complaints and customer satisfaction Answered managers and employees inquiries by providing knowledge of benefits and policies Processed all new hires, transfers, leave of absences and terminations Managed leave of absence to include Short Term Disabilities and Family Medical Leaves Identified and resolved employee payroll and benefit issues Managed the on-boarding process of new hires including employee files and I9 verifications Worked with managers and recruiters to fill open positions Produced monthly headcount report, processed year-end bonuses and salary actions Worked with legal to process visas for all relocating employees and their family Ensured superior employee experience by addressing employees concerns, demonstrating empathy and resolving problems on the spot Assisted employees in person and via telephone. 04/2000 to 01/2008 HR REPRESENTATIVE Company Name － City , State Answered employees questions regarding benefits and HR Policies. Investigated and resolved employees inquiries and complaints in a timely manner. Processed all new hires, transfers, Leave of Absences and terminations. Produced monthly headcount report and processed all merit increases and bonuses. 01/1997 to 01/2000 HUMAN RESOURCES ASSISTANT/PAYROLL COORDINATOR Company Name － City , State Provided general administrative support to HR Director, Generalist and Staffing team of five. Delivered new hire orientation of benefits and payroll procedures for all new hires. Processed all payroll functions such as new hires, terminations, Leave of Absences. Education 2003 Associate of Arts : Sociology Business Management HUNTER COLLEGE － City , State Sociology Business Management BOROUGH OF MANHATTAN COMMUNITY COLLEGE － City , State Languages Able to read, speak and write Spanish Skills administrative support, ADP, Benefits, coaching, Excellent communication, conflict resolution, conflict resolution, consultation, creative problem solver, customer satisfaction, employee relations, employee relations, forms, human resources, HR, interpretation, Latin, leadership, legal, legal and compliance, letters, Director, managing, Excel, PowerPoint, Word, Payroll, People Soft, People Soft, performance reviews, performance management, personnel, Policies, Process Improvement, Quick learner, read, recruiting, Safety, seminars, Spanish, Staffing, telephone, year-end ",HR 373," DANCE INSTRUCTOR Summary Enthusiastic dance instructor with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration.Also, dedicated to being committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Experience 06/2008 to Current Dance Instructor Company Name － City , State Providing quality instruction for various dance styles such as Ballet, Pointe, Jazz, Contemporary,Tap, Modern, and Musical Theatre. 01/2008 to Current Company member Company Name － City , State 01/2009 to 08/2010 Apprentice Company Member Company Name － City , State Education 2014 Bachelor of Arts : Early Childhood Education Florida International University － City , State ESOL endorsed State Street Ballet － City , State Professional Summer Training Program from 2009-2010 Rockette Summer Experience － City , State Summer Intensive - 2009 Ballet Atlanta Ballet － City , State Professional Training Program summer of 2008 Ballet University of North Carolina School of the Arts － City , State High School program from 2007-2009 Ballet American Ballet Theatre － City , State Summer Intensive - 2007 Ballet Orlando Ballet － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2006 Ballet Joffrey Ballet School － City , State Summer Intensive - 2003 Ballet Boston Ballet School － City , State Summers 2004 and 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre ",ARTS 374," INTERN Professional Profile As a results driven fitness trainer and coach with more than 4 years of relevant experience in the fitness field; I maintain a passion for developing programs that improve fitness, improve stamina, and develop healthy living styles. My strong customer service skills, written and oral communication abilities, and organizational attributes will help me advance in a fitness and wellness based career. Qualifications Proficiency in Microsoft Word, Excel, and PowerPoint Quick learner Training and development Results-oriented Client-focused ​Customer Service Sales Relevant Experience Corporate Wellness  Assisted completing assessments for 4 corporate wellness companies in the Denver area. Documentation Wrote and edited documents to keep team informed on policies and procedures. Marketing/sales Implemented online marketing strategies which resulted in 15% growth of customer base. Experience January 2017 to April 2017 Company Name City , State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, and new client testing. Designed 10 daily workouts to be stored in the Inward Fitness library to be given out to clients. Created and executed a 30 day fitness challenge for clients of the gym. Proposed outside educational events to do a sports clinic at. Planned and executed a fitness presentation to the staff. September 2015 to January 2017 Company Name City , State Fitness Coach Worked one-on-one with online clients, personal training clients, and coached both small and large group fitness classes. Designed and implemented training and nutrition schedules based on client's fitness assessments, in order to achieve their fitness goals and optimal results. Energetically guided clients in solo and group exercise activities, taking into account individualized physical limitations. Assisted the owner with facility marketing, membership sales, and member engagement. Was highly involved in the social media aspect of the facility which included Facebook and Instagram. September 2013 to June 2016 Company Name City , State Group Fitness Instructor Demonstrated leadership capabilities at the front of a class while making it a safe and enjoyable fitness experience, while ensuring member retention. Met participants before and after class to answer questions and maintain a positive exercise experience. Established organizational skills in creating and preparing combinations to be taught within the parameters of the format. Represented a high degree of energy and endurance to complete each fitness class in its entirety. September 2011 to June 2016 Company Name City , State Group Fitness Instructor Developed, organized, and taught group workouts for members that included various aerobic and weight training routines. Prepared teaching area for each class and organized all equipment at the end of each class. Guided beginner, intermediate, and advanced fitness classes. Demonstrated a solid knowledge of workout routines based on appropriate skill levels. July 2007 to Current Company Name City , State Technical Specialist II Ensure accurate and timely reconciliation of client accounts in order to provide clients and branches with all of the reporting information for their investments. Provide superior customer service to our clients to support the firm's objectives. Contribute to an inclusive team oriented work environment to maximize team productivity. Continuously seek and determine ways to identify opportunities to improve processes for internal Oracle reports. March 2004 to August 2007 Company Name City , State Customer Service Manager Exercised general supervision of the staff to ensure all functions are performed in accordance with established guidelines and procedures. Was a member of the elite training program which involved the training, motivation, and monitoring of direct reports. Performed monthly, quarterly, and yearly audits of the branch in order to stay in compliance. Diligently stressed quality customer service and sales quotas to each associate. Education 2017 Missouri Baptist University City , State Exercise Science Bachelor of Science 2017 Missouri Baptist University City , State Exercise Science Master of Science Master Certificate in Exercise Science 2005 St. Louis Community College City , State Business Administration Associate of Arts Affiliations Member, United Way of St. Louis - Edward Jones Division (2010 - 2017) Certifications Certified AFAA Group Fitness Instructor, Certified AFAA Mat Pilates Instructor,        Certified Spin 360 Instructor, CPR and First Aid Certification Skills Exercise Science: Online coaching, good teaching and instructional abilities, CPR and First Aid, macro counting, Corporate Wellness assessments, ability to motivate others, and desire to promote all aspects of health and wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm and energy, and excellent interpersonal skills. ",FITNESS 375," HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager with hands-on personnel management experience, and business-related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adapt at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing. As well as highly skilled at incorporating creative leadership skills to achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation and benefits Termination procedures MS Office proficient Project management FMLA comprehension Society for Human Resource Management Team building  In-depth knowledge of HR Compliance Trained in FMLA/ADA/EEO/WC Knowledgeable in all HR Systems Professionals in Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office  Microsoft Access Oracle,  Profit Line,  CPR, and Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management and Problem Solving, Personnel Management, Interpersonal Skills, Organized and Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 to Current Company Name – City , State • Sourced for Contract, Temp, and Direct to Hire Employees • Order VID, PID, Tech numbers for employees through Spectrum Charter • Onboard new hires through HR system such as Zenefits and Paychex Flex • Created PowerPoint presentation educating employees on benefits programs and costs that designed and implemented employee benefit programs • Advised management on complex employment law issues to resolve issue consistently and fairly • Coach employees on supervisory skills to increase communications, clarify expectations and improve performance. • Counseled employees on performance to improve quality of service and efficiency. • Maintain and process all necessary company licenses and bonds. • Co-authored company's employee handbook outlining payroll • Reconstructed the companies Hiring Process • Send Documents to New Hires through DocuSign • Work on insuring company Vehicles, filing claims and or Accident Reports • Run MVR'S through IIX • Created offer letter and Policies for the company • Performance Evaluations to better the Performance Metrics Shadowed employees to determine an accurate description of the duties and skills required for each position. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Conducted salary survey research for both exempt and non-exempt positions. Established and monitored employee pay scales. Facilitated the criminal background check process for new hires. Developed and enforced company policy and procedures relating to all phases of human resources activity. Conducted employment verifications and investigations. Developed and facilitated all new-hire orientations. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Implemented marketing strategies which resulted in 12% growth of customer base. Fitness Consultant 11/2017 to 01/2018 Company Name – City , State High volume calling - up to 200 calls per day to generate sales. Follow up on all prospects by using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications and contraindicated movements to participants with a history of injury. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Supervisor 05/2013 to 09/2017 Company Name – City , State • Managed member billing and accounts using Profit Line • Performed diversified administrative tasks including completing schedule for 7 employees • Promoted and organized a variety of events for children of all ages ensuring safety • Hired, interviewed and trained Kids Club Attendants • Outsourced to find potential employees • Checked backgrounds of Kids club employees • Payroll for the kid's club department through ADP Provided instruction, coaching and motivation to all employees during the shift. Developed and enforced safety standards and procedures for food quality and sanitation purposes. Checked job sites for accuracy, quality and to ensure that all specifications for the project were met. Marked clearance items down and moved the merchandise to its proper area of the store. Politely assisted customers in person and via telephone. Administrative Clerk 05/2009 to 09/2017 Company Name – City , State • Checked in members as well as answered Questions and Concerns • Led programs in science, technology, engineering, and math for young children • Assisted with new employee orientation Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Education BBA : Management 2017 Ct Bauer University of Houston - City Management Graduated with 3.465 GPA Member of SHRM  Dean's List Fall 2015  Majored in Management Awarded  Certificate in Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS Presidents List Spring 2014 - Summer 2015 Dean's List Fall 2015 Certifications Certificate in Entrepreneurship ",FITNESS 376," SALES ASSOCIATE Summary Experienced Manager at HyVee Grocery Store with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.  Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Detail-oriented and organized Transportation Logistics Coordinator offers comprehensive background in transportation management. Expert in transportation operations, waste prevention and safety compliance. HyVee  with broad background, including management, customer service and general warehouse operations. Vast experience in all aspects of loading and transporting materials. Resourceful Hyvee and Retech with 2 years Hyvee and  ReTech 1year in warehouse and inventory management. Specializes in increasing efficiency and accuracy in shipping and receiving operations. Hyvee and ReTech  trained in supply chain management with extensive knowledge of enterprise deployment systems. Hardworking [ specializing in efficient loading of merchandise and on-time deliveries. Versed in all operational and financial aspects of fleet management, quality control, inventory control and customer service. Successful 16+ year career in shipping and supply chain management. Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in organized recordkeeping and client relations. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands. Experienced  with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Self-motivated and dependable while achieving high performance with minimal supervision.   Creative professional with extensive project experience from concept to development.  Skills Quick learner Training and development Change management Reports generation and analysis Time management skills  Operations management Excellent communication Excellent communication Client-focused Excel in management, maintenance Experience 03/2007 to 03/2008 Sales Associate Company Name － City , State Engage with the store team and customers to provide excellent customer service •Display a positive attitude and promote teamwork •Exhibit professionalism in appearance and conduct •Follow store procedures in running the cash register and take initiative in doing store tasks •Stock, price, and organize products •Maintain cleanliness inside and outside of store 06/1998 to 09/2015 Crew Member Company Name － City , State • Maintain a fast speed of service, especially during rush times  • Take orders from customers and input their selections into the restaurant's computer systems  • Assemble orders on trays or in bags depending on the type of order • Process large orders for events • Count down your till at the end of each shift and deposit money in the safe • Clean your station thoroughly before, during and after each shift  • Respond to guest questions, concerns and complaints and make sure they leave satisfied  • Follow all restaurant safety and security procedures • Arrive on time for all shifts and stay until shift completion Followed all company safety standards, including food quality and sanitation procedures. Vacuumed and cleaned offices and common areas, emptied trash cans and restocked restroom supplies. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Performed additional tasks to keep the dining room running smoothly. Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Greeted guests in a pleasant and courteous manner. Operated check stand equipment including cash register, scanner and scale. Prepared the buffet and salad bar for dinner service. Delegated tasks to team members to optimize productivity. Emphasized fast, friendly customer service. Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink. Conducted price checks for cashiers and service clerks. Diligently cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room. Greeted all customers. Built attractive holiday and seasonal displays for merchandising program. Hand-washed dishes and glassware thoroughly. Sprayed all racked items with hot water to loosen and remove food residue. Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts. Maximized table turns and rotated seating for maximum guest satisfaction. Devised unique events and special promotions to drive sales. Promoted and endorsed the company to bring in new business. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu. 17 years merchandising experience. Fulfilled special order requests, including special occasion cakes and party platters. Checked out customers and bagged items quickly. Correctly calculated charges, issued bills and collected payments. Maintained facility compliant with health codes, sanitation requirements and license regulations. Ensured that tables were kept neat by clearing away dirty dishes, wiping down tables and refreshing soft drinks and water glasses. Complied with health and sanitation practices and procedures. Executed cash transactions quickly and accurately. Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Stocked displays with new and transferred merchandise. Routinely checked menus to verify they were current, clean and wrinkle-free. 04/2009 to 09/2016 Stock Associate/ Stock management Company Name － City , State Resolved customer problems by investigating issues, answering questions and building rapport. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. Offered direction and gave constructive feedback to motivate team members. Informed customers about all product lines and services offered by the company. Marked clearance products with updated price tags. Worked as a team member to provide the highest level of service to customers. Helped customers select products that best fit their personal needs. Created strategies to develop and expand existing customer sales, which resulted in a 50% increase in monthly sales. Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Performed assigned projects and completed checklists in an efficient and accurate manner. Oversaw all daily operations  Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Shared product knowledge with customers while making personal recommendations. Exceeded personal sales goals for 4 quarters in a row. Communicated information to customers about product quality, value and style. Placed special merchandise orders for customers. Opened and closed the store, which included counting cash drawers and making bank deposits. Recruited, hired, developed and retained retail talent for the company. Built and maintained effective relationships with peers and upper management. Educated customers on product and service offerings. Maintained friendly and professional customer interactions. Answered customers' questions and addressed problems and complaints in person and via phone. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Processed shipments and maintained organized stock shelves. Kept current on market and product trends to effectively answer customer questions. Held each team member accountable for achieving brand and performance goals. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Consulted with customers on the latest styles and trends. Managed team of 20 employees concentrated in whole store. Verified that all merchandising standards were maintained on a daily basis. Offered exceptional customer service to differentiate and promote the company brand. Communicated store policy violations to the leadership team in a timely manner. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Exceeded targeted sales goals by 30%. Delegated work to employees based on shift requirements, individual strengths and unique training. Processed an average of 15-20 on average per hour transactions each day in a timely manner. Maintained visually appealing and effective displays for the entire store. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Demonstrated that customers come first by serving them with a sense of urgency. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Kept an eye on building premises for loss prevention and security purposes. Attended 10 team meetings each month to voice concerns and offer constructive feedback to others. Processed all sales transactions accurately and in a timely fashion.. Served as liaison between customers, store personnel and various store departments. Answered customers' questions and addressed problems and complaints in person and via phone. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Compiled weekly monetary reports and records for store managers. 10/2016 to 10/2017 Hand Packer Company Name － City , State •Safety First. Understand and follow all safety procedures, utilizing appropriate safety equipment at all times. Know and obey all traffic and safety laws/regulations. •Remove chex, bloods, grade B, dirts and cracks made by the packing process. •Be responsible for obtaining correct boxes to pack the eggs. •Pack and label boxes correctly. •Follow Standard Operating Procedures and Good Manufacturing Practices. •Responsible for carrying out food safety and quality duties and following the SQF polices/procedures as it relates to their job duties. •Will report any food safety and quality issues/concerns to their manager and/or quality team. •Follow all GMP's and food quality and safety guidelines. •Maintain a safe, clean and organized work area at all times. •Keeping work area safe and clean, according to HACCP standards. •Keeping all egg cartons, sleeves/flats, cubes, cases and open pallets clean and free from contamination to ensure the highest food quality and food safety. •Report any problems to Processing Management. •Perform all other tasks that are requested by management. 07/2017 to 10/2018 Assembler Tech Company Name － City , State Read and interpret drawings, diagrams, blueprints, specifications, schematics, work orders, or reports.  Test product to ensure conformance to specifications.   Set up test apparatus to conduct functional, operational tests to evaluate performance and reliability of prototype or production models.  Review work activities with management.  Perform other duties as assigned by management. Hours are 6-2:30pm Monday- Friday. Overtime often required Must have Mechanical Assembler experience This position is responsible for lay out, build, test, analysis, repair, and modification of production components, equipment, and systems.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to frequently stand and/or walk for long periods of time throughout the day. The employee must occasionally lift and/or move up to 50 pounds unassisted. Visual acuity is required by this job when assembling/testing electrical components. Education and Training 2000 High School Diploma : Basic Fort Dodge High School － City , State , United States 3.0 GPA 2013 Diploma : auto body Iowa Central Community College － City , State , United States Completed professional development in Auto Collion  Completed continuing education  3.2 GPA Certifications Member Institute of Logistics and Transport (MILT) Experience Customer Satisfaction Achieved high customer satisfaction for professional installation of [equipment]. Machine Troubleshooting Performed effective troubleshooting of [machines/systems]  [Number] per [week/month/year]. Purchasing Maintained inventory of spare parts inventories and completed purchase requisitions as necessary. Requisitioned new supplies and equipment. Completed tear downs of existing structures and prepared for new construction. Project Management Used GSupply Solutions ShopTrakker to manage projects. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Scheduling Scheduled and tracked all repairs.Tracked and processed purchase of parts to accounts payable.  Project Planning Provided project controls, cost estimation, and other business support services to technical line management. Programming Programmed general maintenance machinery including lathes and band saws. Cleaned all construction areas to avoid hazards. Inventory Control Restocked and organized items as necessary and as directed. Operation Monitoring Watched indicators to make sure machines were working properly. Quality Control Identified and moved empty and broken pallets to proper areas.Adhered to quality control procedures and documented quality checks. Documentation Reported and documented unsafe conditions, equipment and/or injury. Product Inspection Inspected products to ensure highest quality. Vendor Management: Saved 8% on supply costs by working closely with suppliers to ensure components met department quality standards. Machine Set Up Gave directions to other workers regarding machine set-up and use. Preventative Maintenance Serviced equipment daily, reducing the need annual new equipment, leading to cost savings of $90,000. Machine Repair Detected machine malfunctions and problem-solved accordingly.Repaired, maintained and replaced parts on dies. Equipment Maintenance Performed routine maintenance on equipment on as-needed basis. Testing Inspected and tested machinery and equipment to diagnose machine malfunctions. Inspection Inspected electrical systems, equipment, and fixtures to identify safety hazards for replacement or repair.  Crew Management Interviewed, hired, trained and evaluated team of 25 construction employees. Safety Audit Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations. Maintenance Reduced equipment downtime by 25% through planned maintenance. Supervision Trained contract workers to perform general warehouse duties to company standards. Blueprint Reading Read blueprints, work orders, and production schedules to accurately determine job instructions and specifications. Training Responsible for providing vision and guidance to a group of 20 construction employees, training them on sufficient project plans and procedures. Performed heavy labor such as lifthing up to 50 pounds and hauling. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Highlights Automated paint mixing Tools maintenance Color matching Dent filling Estimate preparation Collision repair Surface preparation Customer service skills Strong work ethic Construction health and safety Basic math skills Labor relations Construction means and methods Blueprint reading and interpretation Power tools Accurate measurements and estimates Quality management systems Production line/assembly line  Safety understanding Blueprint interpretation Solid independent worker Dependable independent worker Strong interpersonal skills Deadline driven Direct labor crew training Exceptional problem solver Quality control Team player Demolition Detail-oriented Customer service experience Strong communication skills Strong organizational skills Leadership Flexible work schedule Strategic project planning Blueprint reading OSHA Certified Excellent plan comprehension Lifting up to 100 lbs Timely project completion Hiring and staffing Good at following instructions Solid communication skills OSHA regulatory compliance English fluency Manual labor skills Establishing goals and setting priorities Managing large crews High school diploma Interests Racing car on the race track Help my wife Watching football and baseball. Work on cars  Spend time with family Languages English Personal Information Well, I am 37 years old. Born and rasied in Fort Dodge, IA. Also, married to Cassie Short my wife of the 3years. But been with her for 7 years total. Having a baby in April of 2019. My wife and have a dog. He is very hyper dog but a very good protector.  ",SALES 377," PROJECT COORDINATOR ASSOCIATE Professional Summary  CES Talent Management Associate successful at designing company-wide onboarding, orientation and mentoring programs. Team-oriented Training and Development Coordinator who efficiently develops training processes and procedures for human resources teams. Skills New hire on-boarding Training solutions development Time management Highly organized Work History Project Coordinator Associate 06/2014 to Current Company Name – City , State WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking the Installation Quality Audit reports Result - IQA audits are complete in less than five days. 9Box Revie Coordinating a process to streamline common processes for the 9 box review for Global Off-Highway Customer Engineering Application Engineers Result - The new process is scheduled to be in place Q1 2015 Conferences and Trainings: Coordinate the planning and logistics for conferences and trainings Result - 99% of the participants of the Tier 4 Final Training rated the training beneficial UCC Ambassador: Support the team's learning and usage of new technology available such as Cummins Connect and Outlook 365 Result - Have multiple trainings scheduled to help the team to learn about Outlook the last Week of October and first week of November Support Team: Support new hires and ensuring they receive training, learning about the CCW environment and about basic how to do tasks; support the team with PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress of projects and communicating with team project updates. Trained staff during demonstrations, meetings, conferences and workshops. Talent Management HR Associate 10/2011 to 05/2014 Company Name – City , State Facilitated modules during CES site OnBoarding; Prepared Training Modules; Created the Right Environment coordinating logistics to ensure participants were in a great learning environment; Process Improvement by participating on a team to update the Aftertreatment 101 module in order to increase employee interaction and to update the use of current technology, consistently led the Talent Management team to explore ways to improve and keep site OnBoarding current and relevant Result - 80% of US exempt and office employees attended CES Site OnBoarding within their first 90 days of employment with CES CES Intern Events Evaluated the effectiveness of training programs and recommended improvements to upper management. Conducted orientation sessions and organized on-the-job training for new hires. Coordinated ongoing technical training and personal development classes for staff members. Developed surveys to identify training needs based on projected production processes and changes. Organized and edited training manuals, multimedia visual aids and other educational materials. Delivered a wide variety of courses including topics on communication, team building, [Topic] and [Topic] . Selected and assigned instructors to conduct specific training programs. Trained staff during demonstrations, meetings, conferences and workshops. Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance. Planned the corporate annual summer and holiday events, which included team building-based training initiatives. Communicated all learning and performance objectives, schedules and training assessments to upper management. Assistant Property Manager 01/2009 Company Name – City , State Assisted in the management of a 152 unit apartment community Key Responsibilities and Results Substitute Teacher 01/2003 to 01/2009 Company Name – City , State Basic classroom instruction and management - Used Project Based Learning (PBL) techniques that helped students see the connection between classroom learning and real world application. Arts and Education Program Manager 01/1999 to 01/2003 Company Name – City , State Developed, planned and implemented summer and after school programs for over 200 youth ages 5-18 Key Responsibilities Classroom Teacher 01/1994 to 01/1999 Company Name – City , State Instruction Education Bachelor of Science of Education : 1 1994 Indiana University Purdue University - City , State Indiana State Teachers license - Skills streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end ",ARTS 378," BUSINESS DEVELOPMENT MANAGER Highlights PROFILE STATEMENT Experience in building and managing a large outside marketing/sales territory to build referral relationships with physicians and their office staff, large employers, workers' compensation professionals, and medical case managers SUMMARY OF QUALIFICATIONS Accomplished in outside sales and marketing of services Management experience Excellent interpersonal and communication skills Outstanding work ethic and time management skills Team player Goal oriented Capable of organizing and planning large events Solid knowledge of workers' compensation Experience Company Name May 2011 to November 2014 Business Development Manager City , State Build and maintain referral relationships with physicians, employers, and medical nurse case managers for six outpatient physical therapy clinics Manage large physician office territory consisting of multiple physician specialties- orthopedics, family practice, internal medicine, pain, podiatrists Facilitate clinical relationship activities for each Clinic Manager Attend monthly workers' compensation networking meetings and meet with employers and medical case managers to uncover new opportunities and to cultivate relationships Work closely with operations to ensure customer needs and expectations are met Accomplishments Consistently exceeded new patient physician referral goals and succeeded in achieving same store growth averaging 104%. Same store growth for quarters 1-3 of 2014 was 115%. Developed solid referral relationships with workers' compensation nurse case managers and large employers Received quarterly recognition for exceeding budgeted new patient goals for six locations Organized and coordinated large educational seminars to drive business results. Company Name January 2007 to May 2011 Marketing/Outside Physician Rep City , State Increase same store growth for three rehabilitation clinics by developing and maintaining referral relationships with physician offices Manage a territory of 250+ physician referral sources Analyze and track business trends Represent company at professional networking events Coordinate community outreach events Interview, train and mentor new marketing reps Accomplishments Increased same store growth of new patients by 32% from 2007-2010 Created training manual Trained new marketing reps. Company Name March 2003 to January 2007 Marketing Director City , State Increase same store growth for three rehabilitation clinics Develop and maintain referral relationships with physicians, workers' compensation case managers, employers, and insurance companies Accomplishments Increased same store growth by 48% from 2004-2007 Chosen to act as leader of sales quadrant which consisted of a 7-member integrated divisional team Received yearly recognition due to growth. Company Name January 1999 to January 2001 Resident Liaison City , State Promoted assisted living facility through outside sales calls and networking. Met with potential residents and their families and educated them regarding living accommodations and services. Facilitated the entire process of residency from initial lead contact to decision to place in community. Maintained 95% - 100% census through conscientious follow through. Education ARIZONA STATE UNIVERSITY B.A : Organizational Communication Business Management City , State Organizational Communication Business Management Cum Laude Skills assisted living, interpersonal and communication, insurance, internal medicine, managing, marketing, marketing/sales, meetings, mentor, office, networking, organizing, orthopedics, outside sales, physical therapy, rehabilitation, sales, seminars, Team player, time management ",BUSINESS-DEVELOPMENT 379," ACCOUNTANT Summary Degreed accountant with more than 10 years of diversified accounting experience seeking accounting position at a well-established company in Houston Highlights Team-oriented Detail-oriented Deadlines focused Excellent communication and presentation skills Quick learner Strong management skills Good analytical skills Ability of managing multi tasks Technical Skills Accounting Software: PeopleSoft / QuickBooks Tax Software: Drake / Ultra Tax / TurboTax Operating Systems: XP Windows Professional / Windows 7/ Windows 8 Microsoft Office: Word / Advanced MS Excel skills /MS Access / PowerPoint / Outlook PDF: Adobe Reader / Adobe Acrobat X Experience 04/2012 to 06/2014 Accountant Company Name － City , State Prepare federal tax returns for individuals and small businesses. Perform bookkeeping and prepare financial statements for small businesses. Perform special projects & short-term assignments such as accountant at MCT Sheet Metal, Inc. 10/2011 to 04/2012 Tax Accountant Company Name － City , State Contributed to the overall production and enhanced the efficiency of the corporate tax services by exceeding production goals. Answered clients' queries regarding their tax filing status. Resolved clients' tax filing problems. Prepared simple and complex tax returns for individuals and for small businesses. Prepared and reviewed financial statements needed to prepare tax returns. 01/2007 to 08/2011 Accounting Manager Company Name － City , State Established new strategies to maximize profitability. Played an overwhelming role in the developing and restructuring of the entire accounting department. Improved the efficiency of the entire accounting department by 40%. Reduced accounts receivable turnover by 50%. Prepared general ledger journal entries on QuickBooks. Processed weekly and monthly invoices for accounts receivable. Prepared bank reconciliations and periodic financial statements. 12/2005 to 12/2006 Tax Accountant Company Name － City , State Played a vital role in the growth of the company by introducing new clients and maintaining good relationship with existing ones Prepared individual and business tax returns Assisted in preparing corporate tax returns Prepared quarterly and annually payroll reports 940s & 941s and state sales taxes Reconciled monthly bank statements and prepared detailed financial statements Handled customer queries over the phone and through emails. Education 2005 Bachelor's degree : accounting University of Houston － City , State accounting Cum Laude - Graduating With Honors Skills accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone ",ACCOUNTANT 380," CONSTRUCTION LABORER Professional Summary Reliable Construction worker offering expertise gained over 7 year career in diverse labor roles. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with commercial construction with history of quickly learning new techniques and equipment operation. Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. Education High School Diploma : 04/2010 Central High School - City Associate of Science : Construction Management , Expected in 06/2024 Liberty University - City , State Certifications First Aid/CPR Certified Skills Protective gear Scaffold Erection Measurement and Calculation Accuracy Power Tools Debris removal Team-oriented and dependable Blueprints and schematics Lifting 50+ pounds Preventive and Reparative Maintenance Forklift Operation Commercial Construction Safety and compliance Construction knowledge Work History Construction Laborer , 04/2019 to 06/2020 Company Name – City , State Erected and removed temporary structures such as trench liners and scaffolding to meet team needs. Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar. Gathered and disposed of work site debris to remove safety hazards and boost team productivity. Used radios and hand signals to coordinate communication between equipment operators and ground workers. Interpreted job site supervisor's orders and technical documentation to complete accurate work. Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects. Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices. Efficiently prepared job sites by removing debris and setting up materials and tools. Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized. Solar Panel Installer , 08/2018 to 03/2019 Company Name – City , State Isolated and addressed problems with electrical or environmental factors negatively impacting system operations. Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets. Calibrated system settings and arranged orientation for maximum solar access and optimal durability. Put in place systems consistently surpassing code and safety standards. Tested system wiring layouts, grounds and terminations to finalize installations. Met and exceeded customer preferences with high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections and physical tests on previously installed modules and systems to identify faults. Examined blueprints, technical documentation and customer facilities to determine appropriate locations for installations. Inventoried supplies and materials for installations and repairs, documented changes and requested new inventory to meet expected demand. ",CONSTRUCTION 381," COLLEGE ASSISTANT Summary Professional leader with strong emphasis on management initiatives, focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.   Detail-oriented exhibiting excellent communication, building networks, problem solving and strategic planning skills.  Exceeding deadlines, and managing multiple projects on time and budget without compromising quality.  Passionate about helping others. Skills Strong leadership Analytical & problem solving Adaptability, teamwork & communication Program management, Family and children's programs knowledge Exemplary people management skills Exceptional communication skills HIPAA guidelines Microsoft- word, excel, power point, access, outlook Google Docs, google Sheets Research SPSS Statistic Software SAP Accounting Software  Work History Program Manager 07/2009 Company Name City , State Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Experience College Assistant 10/2013 to 02/2014 Company Name City , State Explained program offerings and requirements to parents and students and answered related questions. Recruited high school students in the community and registered them into Baruch College's College Now program which provided students with a great opportunity to earn college credits while in high school. Coordinated and assisted in the recruitment and retention initiatives that increased recruitment by 50% for the spring 2014 semester. Organized and developed strategies for students and parents involvement to encourage success in the program. Collaborated with representative(s) from both our partner and prospective schools on our enrichment programs for college preparation. Collectively worked as a team with the Director and the Associate Director on marketing strategies for various events, such as new student orientation. Created database for participating students and high schools in Microsoft Access and Excel. Increased public awareness of Baruch College through the promotion of programs, institutional image and student's engagement. Performed clerical duties to include, emailing, faxing, scanning, photocopying and answering phone. Engaged in effective customer service support to the students, alumni, faculties and staff of Baruch College. Coding Compliance Auditor 03/2011 to 11/2011 Company Name City , State Management and coordination of daily operations of the clinic and physicians practice including attending physicians, fellows, residents and medical students. Analyzed and audited medical records retrospectively and concurrently for accuracy of documentation and coding in compliance with Medicare guidelines for an outpatient multi-specialty facility. Performed training sessions for physicians on selecting the accurate level of Evaluation & Management (E/M) and Procedural codes; to ensure they met national standards. Educated 20-30 physicians individually on how to accurately use the Current Procedural Terminology (CPT) and International Classification Diseases 9th Revision (ICD-9) codes to the highest level of specificity that led to billing error reduction. Created and implemented new documentation template for the department of Cardio-Vascular Intravenous Therapy Department increasing accurate documentation and billing. Processed accounting requisitions, office management: scheduling using ID extend, billing, processed health insurance claims. Program Manager 08/2009 to Current Company Name City , State Manages several programs in the karate school, including the after school and summer karate program for approximately 100 children ages 4-17 while maintaining alignment of the organization's mission. Explain program offerings and requirements to parents and students and answer related questions. Identify the needs for each child and take educational initiative to create additional tutoring tools and resources to address these challenges. Assess and track students' progress and make recommendations to modify program to enhance effectiveness in their academic and martial arts development. Address program and policy issues, developed best practices and improve service delivery. Implement software to track payments, program effectiveness and generate reports. Analyze budget to plan and organize activities for the various programs. Coordinate and team leader for meetings, appointments and special events/activities. Collaborate and encourage students and parent's commitment to promote academic development. Handle sensitive information in a confidential manner. Education and Training Master of Public Administration : Public Management Baruch College Public Management Bachelor of Professional Studies : Applied Business Management Medgar Evers College Applied Business Management Associate of Science : Business Administration Business Administration Interests The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. Skills academic, accounting, Accounting Software, arts, billing, budget, clerical, CPT, customer service, database, documentation, faxing, ICD-9, image, insurance, Leadership, Director, marketing strategies, meetings, Access, Microsoft Access, Excel, Outlook, PowerPoint, Publisher, Microsoft- Word, office management, Problem Solving, coding, progress, promotion, recruitment, Research, SAP, scanning, scheduling, SPSS, Teamwork, phone, Therapy, tutoring Additional Information COMMUNITY/VOLUNTEER SERVICE The New American Academy Charter School (TNAACS), BROOKLYN, NY President of Parent-Teacher's Organization (PTO) 09/2015-Present Oversee all aspect of PTO body. Act as chief spokesperson for PTO, and chief liaison between all components of the TNAACS community, including parents, teachers, staff and Principal. ",ARTS 382," LEGAL SPECIALIST III - INVESTMENT BANKING SUBPOENA COMPLIANCE Summary Certified paralegal with an extensive legal background, excellent supervisor skills and Investment Banking knowledge, seeking a position within the Financial Industry where my knowledge of legal terminology, banking laws, and regulatory policies and procedures would be fully utilized and expanded. Highlights CORE SKILLS Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Skills COMPUTER KNOWLEDGE WordPerfect Microsoft Word Excel PowerPoint Outlook Time Map MA 3000 LawDrill eRoom CourtExpress Courtlinks Lexis-Nexis Westlaw Live Edgar Pacer Summation Concordance Trial Director Shepardize Cite Check Blue Book e-discovery NYSCEF ITC BPAI TTAB Intralinks PAIR Access Equliar Clearwell Stratify. Notary Public Advanced Monitoring Advanced Monitoring Regulatory Compliance Protection of Customer's Rights Risk Management High-Risk Investigations Quality & Efficiency Assurance Investment Banking Strategic Thinking Policy & Procedure Development Regulatory Affairs Loss Mitigation Complex Administrative Accomplishments 2008: Nominated ""Paralegal of the Year Award"" by the American Association for Justice 2003: Awarded Employee of the Month 1999: Awarded Miss Congeniality 2015: Member of the Rewards & Recognition Committee 2010: Member of the National Federation of Paralegal Associations 2009: Presentation on Paralegal Trial Procedures and Duties 2007: Legal Staff Profile, an article written by Law Crossing 2005: Labor & Employment Newsletter: State Minimum Wage Guide 2004: Diversity Sensitivity Training to clients including staff and management 2003: Article: You're Hired Let's Arbitrate Experience Legal Specialist III - Investment Banking Subpoena Compliance December 2013 to Current Company Name － City , State Create data analytics related to complex compliance financial investigations, experience in banking environment and familiar with various financial products. Responsible for complex Investment Bank investigations and analysis to ensure bank-wide compliance with Bank Secrecy Act (BSA), the USA Patriot Act, Office of Foreign Asset Control and other guidance as published by FinCen, FDIC, Federal Trade Commission (FTC) or the US Treasury Department. Assessing the risk of customers to the Bank including reviewing for Anti-Money Laundering (AML) and Suspicious Activity Reports (SARs) investigations. Communicating effectively, verbally or written, while supporting GIRE, GS&I, AML and other internal and regulatory departments. Construct filters and queries to refine e-discovery reviews with attorneys and LDM Department. Prepare objections to the subpoenas and negotiate the scope and bread of the request. Knowledge of the financial industry and investing banking practices including mergers, acquisitions, capital markets, equity research, securities clearing and prime brokerage. Benefit Consultant Agent April 2013 to November 2013 Company Name － City , State Conduct seminars on Healthcare reform Detailed-oriented with excellent research, investigative and reporting skills. Extensive knowledge of substantive and procedural aspects of the Insurance industry. Provide information on the 12 supplemental insurance products to potential clients Research the changing Healthcare laws and Tax Regulations in New Jersey and New York Training to sell mutual funds, annuities, securities, retirement plans and insurance products. Case Supervisor and Project Management Professional October 2000 to April 2013 Company Name － City , State Responsible for managing 5-15 paralegals on cases, projects, trials and appeal assignments Coordinate and delegate assignments and cases to junior paralegals and temporary support staff Supervise, hire, train and support paralegals in the firm's New York, New Jersey and Boston offices Boost staff morale and improve teamwork by being accessible after hours for problem resolutions Redesigned paralegal and staff forms for greater effectiveness with e-discovery tools Strong analytical skill and willingness to deal with and solve on-going unique situations Senior Trial Paralegal, Intellectual Property Assist NY, NJ, CA and TX offices with trademark infringement and internet counterfeiting matters Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Prosecute patents cases with the International Trade Commission and Board of Patent Appeals and Interferences Deal with unfair competition, trade secrets, false advertising, patent and copyright infringement issues Senior Trial Paralegal, Labor & Employment Assist 5 attorneys in the areas of labor law issues including employment, union, wage & hour, FLSA, and ERISA Collaborate with attorneys during Federal and State trials involving ADA, harassment litigations, domestic violence in the workplace, employment agreements, separations, wage and hour issues and ERISA liability Provide support with claims of executive compensation, fiduciary, professional liability at the Alternative Dispute Resolution, arbitration, medication, NASD, and EEOC levels Draft current editions of sensitivity training guides, employee handbooks, management policies and employment agreements and collective bargaining agreements Trial Paralegal, Corporate Basic knowledge in the areas of corporate, securities,venture capital, and private equity transaction Analyze proxy statements, officer questionnaires, forms 10-K, 10-Q and 8-K for compliance. Involved in officer and director stock transactions, during and after employment. Review and analyze SEC, Equity Capital Market (ECM) and acquisitions documents. Paralegal, Litigation Assist in trial preparations by creating trial notebooks of plaintiff and defendant witnesses witness outlines, deposition digests, pleadings, motions, orders, and potential trial exhibits Digest deposition and hearing transcripts in a computer database Identify and accumulate background information on opposing counsel's witnesses and experts Create, manage, scan, code and edit index of discovery production including correspondence, pleadings, and bates stamped documents in an electronic computer database. Create discovery and privilege logs. Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance January 1999 to October 2000 Company Name － City , State New York, New York 01/1999 - 10/2000 Assistant Office Manager and Paralegal in the Asbestos, Lead & Insurance Paralegal, Personal Injury March 1997 to January 1999 Company Name － City , State Paralegal May 1996 to March 1997 Company Name － City , State Securities Education License : Life & Health Insurance , 2012 New Jersey State Life New Jersey State Life & Health Insurance License 2012 Certification : Paralegal Studies Program , 1996 Benjamin N. Cardozo School of Law － City , State , US ABA approved Certification, Paralegal Studies Program, General Practice 1996 Bachelor of Arts : Sociology, Criminal Law , 1995 Fairleigh Dickinson University － City , State , US Fairleigh Dickinson University, Teaneck, New Jersey Bachelor of Arts in Sociology, Concentration in Criminal Law 1995 Certifications Project Management Professional ABA PMP Affiliations of the Rewards & Recognition Committee Additional Information Manage US and foreign patent prosecutions. Handle utility and design patents with 10 or more claims Skills Paralegal, Securities, E-discovery, Training, Ada, Advertising, Cases, Claims, Compensation, Correspondence, Database, Defendant, Deposition, Eeoc, Equal Employment Opportunity Commission, Erisa, Executive Compensation, Flsa, Intellectual Property, Labor Law, Liability, Litigation, Nasd, Patent, Patents, Plaintiff, Project Management, Sec, Trademark, Witness, Asbestos, Office Manager, Aml, Brokerage, Bsa, Business Systems Analysis, Capital Markets, Data Analytics, Fdic, Fixed Income, Investment Banking, Treasury Department, Annuities, Clients, Healthcare, Mutual Funds, Access, Award, Excel, Lexis, Loss Mitigation, Microsoft Word, Mitigation, Outlook, Pmp, Powerpoint, Regulatory Affairs, Regulatory Compliance, Risk Management, Trading, Westlaw, Word, Wordperfect ",BANKING 383," PERSONAL ASSISTANT/INTERN TO DEPUTY MINISTER OF CONSTRUCTION AND HOUSING- SIERRA, E. A. Summary Executive administrative support professional offering versatile office management, planning and research skills. Committed to quality performance, cognitive thinking and management of organizational goals. Seeking a position of Development or Executive Assistant where my skills in identifying project strategies and locations are utilized for mutual growth and success. Particularly wish to apply my extensive research skills and customer service experience in a dynamic real estate setting. Highlights Strong interpersonal and communication skills Articulate and well-spoken Professional and mature Meticulous attention to detail Results-oriented Russian (fluent) Spanish (advanced reading & writing) Advanced MS Office Suite knowledge Time management Database management Conference planning Travel administration Business correspondence Executive presentation development Employee training development Accomplishments Awarded a bonus in recognition of managing the addition of more than 50 staff members. Planned corporate meetings, lunches and special events for groups of 50+ employees. Supported Deputy Minister (Russian Federation) through personal document management, calendar organization and collateral preparation for meetings with government officials. Helped manage and coordinate installation of a roadway and parking lot project within an entire commercial development. Wrote and produced a series of 10 audio and print stories for ""PRISM"" radio broadcast investigating economic development trends in the Washington, D.C. Metropolitan area (INTL TV, Services, Inc.) Earned ""Dean's List"" between 2012 and 2014. Experience Company Name City , State Personal Assistant/Intern to Deputy Minister of Construction and Housing- Sierra, E. A. 10/2014 to 12/2014 Organized files, developed spreadsheets and reports. Managed the day-to-day calendar for the DM. Created and maintained spreadsheets using advanced Excel functions and calculations to develop budget reports and lists. Created PowerPoint presentations used for local construction projects. Handled some media and public relations inquiries. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned travel arrangements for 10 executives and government officials. Researching and analyzed current economic trends for urban mixed-use development. Company Name City , State Executive Assistant to Director of Operations & CEO 05/2011 to 06/2014 Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning of trips. Managed external contacts for CEO and kept track of periodic communication needed for priority contacts. Created expense reports, budgets and filing systems. Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings. Processed travel expenses and reimbursements. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Supported the human resources department in the annual employee review process to manage performance merit increases. Directed administrative functions for the directors, principals, consultants and key managers. Translated and edited Russian and Spanish news media into English. Frequently used word processing, spreadsheet, database and presentation software. Company Name City , State Teacher Assistant 01/2006 to 06/2006 Developed and taught Spanish language lessons to promote student interest on teacher's behalf. Fostered meaningful relationships among students through team-work community service projects. Collaborated with a team of faculty to develop after-school Spanish tutorial programs. CompanyName City , State Loan Officer Intern 01/2005 to 12/2005 Compiled database of loan applicants' credit histories, corporate financial statements and other financial information. Developed and maintained relationships with local real estate agents. Learned to originate, review, process, close and administer customer loan proposals. Maintained strict confidentiality of bank records and client information. Reviewed and edited loan agreements to ensure accuracy. Education Master of Arts : Economics & Community Development 2015 Pennsylvania State University , City , State GPA: 4.0 Bachelor of Arts : International Relations; Spanish Language 2008 George Mason University , City , State GPA: 3.2 Skills People skills; Interpersonal and communication, client/employee/student relations, customer service, team building, cultural diversity experience and advanced problem-solving. Office Administration; MS Office Suite, database management, filing, financial statements/transactions, basic HR procedures, C-Level management, presentations, proposals, real estate knowledge, report writing, market research, translation, spreadsheet, employee training, travel arrangements, typing speed 60 WPM, word processing and editing ",CONSTRUCTION 384," SALES Career Focus Professional, yet laid back top notch sales person and manager offering a 29 year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Summary of Skills Excellent people skills Corporate buyer background for major automotive Established track record of exceptional sales results group Recipient of numerous sales awards Staff training and development Effective Retail Sales Manager Establishing goals and setting priorities Decisive leader Consistent work history Powerful negotiator Customer service experience Compelling leadership skills Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker Accomplishments Multiple sales person of month awards Multiple Sales person of year awards Employee of Month Awards Was member of Peninsula Sales and Marketing Was President of Senior Sales Executives Earned membership in Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring. Professional Experience Sales May 2011 to Sep 2013 Company Name － City , State Top of sales board consistently Monitored multiple databases to keep track of all company inventory. Transported clients to other company locations to view and select right vehicle for them Increased sales monthly by implementing strategies to develop and expand existing customer base. Maintained high aftermarket and finance percentages through keeping clients informed and recommending products prior to turn over Assisted sales managers with walk around and product presentation training Assisted sales Managers with vehicle appraisals Helped other sales people learn relationship building and closing skills Chrysler SRT VIPER Certified Participated in company sponsored civic activities: Wounded Warriors"" Crossing of America.org"" US Navy Chiefs ""Selectee"" Program Multiple school and community sport programs Maintained company vehicle Locked door at night when necessary (trusted to open and lock store. Corporate Buyer/ Wholesale Manager Mar 2004 to May 2011 Company Name － City , State Assigned multiple franchise locations as Wholesale Manager Attended weekly Corporate meetings to discuss store level issues, track store eligibility for purchases, and plan of attack for the week ( Travel needed if any etc..) Followed up with in store meetings with GM'S and Used Car managers to discuss recommended purchases and corporate recommendations Participated in weekly conference calls with Regional GM's, GM's, and Sales managers for updates and training Recommended merchandising and marketing strategies Purchased multiple types of used vehicles for assigned stores Appraised vehicles over the phone as described by sales manager Followed up with physical inspection of all trades for accuracy Controlled wholesale accounts for each assigned store location Trained new and used car managers appraisal techniques Tracked all company locations inventory using multiple databases Followed market trends , market share, and days supply through company databases and various other tracking systems Controlled overage inventory by assessing value and arranging inner company transfers or packaging to an outside source Facilitated inner company transfers store to store for inventory control Established relationships with local wholesalers and other franchise dealers to purchase and dispose of vehicles Traveled weekly to Auto Auctions nationwide to purchase and sell inventory Purchased vehicles online through "" Smart Auction"" and numerous other websites Followed up with Post Sale inspections on all purchases to insure service cost kept at a minimum Arranged transportation and tracked all vehicles transported to and from auctions Turned in weekly purchase updates to Regional GM's Arranged all travel personally Prepared and turned in monthly expense reports Maintained company vehicle. Sales person/ Sales Manager Sep 1989 to Mar 2004 Company Name － City , State Senior sales executive Wholesale Buyer Tracked client's through personal and company databases Set personal Milestones and Goals and accomplished them Achieved high sales percentage with consultative, value-focused customer service approach. Handled Fleet bids for Municipalities, Counties and State. Quoted prices, credit terms and other bid specifications. Acquired out of stock vehicles by using dealer exchange techniques Negotiated prices, terms of sales and service agreements. Prepared , Mailed correspondence, and followed up with clients Executed outbound calls to existing customer base resulting in referrals and increased sales Assisted management with Walk-around and product presentations for training purposes Valeted clients vehicles for service Maintained company vehicle Promoted to Used Car Manager: Hired, trained and maintained sales people Set departmental projections Prepared advertising for local and military newspapers Monitored multiple databases to keep track of all company inventory. Turned wholesale losses into wholesale profits Increased used car sales by planning and executing training Appraised incoming trade ins Work sales desk with sales people and new car department manager Stocked in all incoming used vehicles, to include pulling ""carfax"" or ""autocheck"" reports Processed all inventory through service and detail departments Established relationships with local wholesalers and other Franchise dealers to purchase stock units and dispose of unwanted inventory Attended Auto Auctions to purchase inventory and dispose of unwanted units Switched to Backed by Dealer Principle as independent wholesaler Helped dealer dispose of and track overage units Bought and sold units for Company through wholesale and Auction sources Bought and sold units to numerous other franchise and independent dealers. Education High School Diploma Wingo High Shool － City , State , USA Certifications Dale Carnegie (Public speaking and relationship building) Grant Cardone (Sales and Objections) Ford Motor Company product and sales training (previously certified) Chrysler Corporation product and sales training (previously certified) Invited by previous employer to be one of 500 dealers nationwide to receive "" SRT Viper "" training certified (Completed certification) Skills advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites ",SALES 385," CLASSROOM TEACHER Professional Summary Skilled and experienced classroom teacher certified and licensed to teach in the State of South Carolina. Demonstrated knowledge of successful teaching, behavior modification and classroom management. Ready to help students by leveraging training, skills and many years of classroom experience. Skills Microsoft office with modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid and BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher , 08/2014 to 06/2017 Company Name – City , State Performed all aspects of classroom management  Instructed students and provided individual support as needed. Documented attendance, assignments, grades and participation. Planned lessons, activities and trips to cover all required course material. Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Developed activities and integrated technology to diversify instruction. Met with parents to resolve conflicting educational priorities and issues. Created new lesson plans based on course objectives. Classroom Teacher , 08/1998 to 06/2014 Company Name – City , State Collaborated with parents, administrators and counselors to develop improvement plans for struggling students. Administered quizzes and tests to assess student understanding of material. Documented attendance, assignments, grades and participation. Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects. Served on School Affiliation Board and revised the institute's policies and rules. Created new lesson plans based on course objectives. Met with parents to resolve conflicting educational priorities and issues. Classroom Assistant , 08/1989 to 06/1998 Company Name – City , State Maintained student safety in classroom and outside environments. Documented behaviors, interventions and results. Met with team of professionals from different disciplines to implement comprehensive action plan. Worked with individual students to provide personalized educational, behavioral and emotional support. Provided diverse assistance to teachers, including clerical support, classroom management and document coordination. Prepared instructional materials for group and one-on-one use. Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest. Interests Education/Parenting Teacher Activities:  South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor  Prom Coordinator  and Junior Class Sponsor  Volunteer at Boys and Girls Club of Rock Hill  Detention Hall Teacher  Progressive Planning Committee  Emergency Action Team Member  First Responder Team Member Education Masters of Arts : Teaching Social Studies , May 2018 Winthrop University - City , State Teaching Social Studies GPA: 3.8 Bachelor of Arts : Sociology , June 1998 Coker College - City , State Sociology GPA: 3.0 April 2018 Rock Hill High School - Northwestern High School - City , State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, and 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member of First Responder Team Member of Emergency Action Team Bishopville Primary School August 1989 - June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer at Boys and Girls Club of Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences Conducted conferences with parents, administrators, testing specialists and social workers to discuss educational plans designed to promote students' educational/social development. Targeted Development Met with parents and guardians to discuss children's progress and to determine priorities and resource needs. Student Mentor Volunteered as temporary student guidance counselor to help resolve student personal issues. Curriculum Implementation Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education. Certifications SC  Certified SCST Read to Succeed certification First aid and CPR certified ",TEACHER 386," ASSISTANT DIRECTOR OF FINANCE Professional Overview Skilled accounting professioanl Skill Highlights Budgeting and forecasting Analytical skills Organizational skills  Self-motivated professional  Team leadership Hyperion Oracle CPA Professional Experience 05/2013 to Current Assistant Director of Finance Company Name － City , State Assist in oversight of the month end close for the Select Managed hotels and the Genpact team, including validation of the payroll journal and other areas. Review and assist hotel General Managers with preparation of annual budgets. Manage the relationship with the owner of 10 of our managed hotels, including reporting, forecasting and month end close related questions. Responsible for monthly and quarterly reconciliations. Main point of contact for Select Hotel Hyperion needs from the other Assistant Directors of Finance, the Select RVPs, the HSS team and the General Managers. Build reports and tools to help the General Managers in their duties. Created reports to roll up data for review by the Director of Finance and other Assistant Directors of Finance. Streamlined monthly Health and Welfare journal entries booked for the Full Service hotels our team oversees. Assisted in the preparation of documents in the sale of 50+ hotels. Provided feedback and performed testing in Phase I and Phase II of the change in our financial systems. Participated in training of our General Managers upon the rollout of the new financial systems. 09/2010 to 05/2013 Planning and Analysis Manager Company Name － City , State Maintained and updated a Daily Revenue report for the Select Managed and Franchised hotels. Created a weekly and monthly roll up of Smith Travel data for all North America Full Service and Select Service hotels. Loaded monthly Full Service and Select Service Franchise actuals data during month end to Hyperion. Reviewed financials during month end for Select Service Managed hotels. Prepared annual budget for the Full Service and Select Service Franchise hotels. Assisted in review and preparation of the Select Service Managed hotel budgets. Converted data for 22 acquired hotels to be formatted and loaded into our systems. Provided support for Select Operations teams: F&B, Rooms, Revenue Management, Sales. Created analytical reports for Select Operations for their use. Prepared monthly/quarterly owner reporting packages. 06/2008 to 09/2010 Senior Analyst Company Name － City , State Assisted in preparation of the Corporate Management Review package. Prepared monthly Balance Sheet and P&L analysis on the Lodging Segment for the Consolidations team. Assisted in training sessions, data gathering, data input and budget review with the corporate department heads of the Business Unit during the annual budget process. Reviewed Management Agreements for new hotels to identify possible financial impacts that would need to be accounted for. Worked closely with the Corporate Accounting team to manage the close and review of monthly financials. Worked with RVPs on finalizing pre-opening budgets and spend on Full Service hotels. 01/2006 to 07/2008 Senior Consolidations Accountant Company Name － City , State Consolidations contact person for regional offices that head operations in EAME, ASPAC and Latin America. Responsible for the coordination and clean up of the international entities' consolidations processes. Coordinate the project of setting up over twenty international entities' ledgers to automatically feed into the Hyperion. Prepare various stand-alone financial statements and related footnotes for individual hotels and companies. Assist in the preparation and review of the quarterly and year-end financial statements. 05/2003 to 01/2006 General Ledger Accountant Company Name － City , State Responsible for monthly billings to all Domestic hotels for various expenses paid by the parent company. Reconcile outstanding unbilled balances and coordinate with appropriate individuals for the preparation of hotel allocations of the expenses paid on their behalf. Complete monthly reconciliations and wires for various benefits accounts for all North America hotels as well as the Corporate Office. Responsible for allocating costs and expenses to all departments and affiliates that benefit from the shared office functions of the Human Resources, Financial Systems Support, Dining Room and Computer Information Systems departments. Accumulate the data and set up the cost allocation drivers of department headcount and department square footage to allocate the shared office functions' costs and expenses. Education Jun. 2002 Bachelor of Science : Accounting DePaul University － City , State Skills Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel, PowerPoint, Word, Oracle ",FINANCE 387," BIOMEDICAL ENGINEERING TECHNICIAN II Professional Summary Versatile BMET II highly effective at working independently and as part of a team. Expertise in installation and inspection of medical devices. Core Qualifications Microsoft Excel, Project and Visio Adobe Engineering standards OSHA regulations MS Office proficient Competency in procedure development Advanced anatomy knowledge Advanced knowledge of embedded systems Vast technical knowledge Windows XP/Vista DHCP/DNS Ethernet and Firewall proficient LAN aptitude Proficient in AVG, Printers, PC Security systems Knowledge of manufacturing test methodologies. Database servers Local remoter systems support Proficiency in TCP/IP protocols Information security Document management Excellent communication techniques Self-starter Team player Patient and diligent Keen eye for detail Acutely observant Excellent problem solving skills Experience Company Name June 2008 to Current Biomedical Engineering Technician II City , State Properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on the hospital's biomedical equipment. Integration of software for network systems such as Philips, Hillrom, and Hugs Infant Security System as well as installs of such systems. Knowledge of the application and repair of computers and servers and how they interface with medical equipment. Evaluate biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), maintain effective customer relations, follow appropriate hospital policies, procedures, hospital protocol and complete necessary documentation. Follow-up with hospital staff to ensure resolution. Assist other technicians on basic and complex repairs. Provide efficient service delivery for all medical devices within assigned areas. Share the on-call / pager responsibility. Document all repair actions and submit reports/summaries according to schedule. Ensure proper care of spares, tools and test equipment and ensure calibration. Maintain approved parts inventory. Brings ideas/concerns to supervisor; participates in department decision-making. Assist senior biomedical equipment technicians or leads with in-service educational programs on equipment use to staff. Ensure all work orders, vendor service reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner. Perform electrical safety checks on incoming medical equipment and monitor maintenance and repair records for them also. Add to or change original components to meet specific or diagnostic requirements. Maintain, inspect, install devices and system configurations, and oversee the hospital's Hugs infant security system which protects all pediatric / newborn patients from abduction. Review outcome of preventive maintenance actions and make recommendations to department staff concerning outcomes. Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment. Knowledge of color code conventions used in component and wiring marking. Promoted to one of 3 Lead Techs overseeing Preventive Maintenance (PM) inspections that are due each month throughout various locations in the hospital, in charge of keeping the Supervisor informed on PM statistics, tracking the PM process week by week, and training other techs on PMs. Ability to lift up to 100 lbs and push a cart up to 250 lbs. Ability to stand and walk for hours at time. Company Name January 2006 to July 2008 Nutrition Clerk City , State Keep a count of patients' carbs intake throughout the day. Assist nurses in monitoring patients' daily meals to ensure they do not eat any foods restricted on their diet plan; prep and serve supplement drinks to the patients while providing excellent customer service. Company Name November 2006 to June 2008 Manager/Assistant Service Coordinator City , State Input, update, upload, and maintain master schedule files for DeVry University Kansas City, MO main campus and other DeVry branches. Utilize Oracle database to schedule courses for the upcoming term and review student academic records to compare grade progression. Provide tutoring for DeVry students, schedule the ESC staff as well as perform clerical chores for the academic and registrar office as needed. Managed a staff of 6-8. Company Name June 2006 to November 2006 Receptionist City , State Answered phone calls and greeted customers, assisted staff with special projects, alphabetized and filed paperwork. Monitored equivalency tests for new students to access knowledge before they enroll and monitored proficiency tests for current students who want to test out of classes. Cleaned student testing. area and reception areas; alphabetized student academic files so they could be ready for scanning into the school's electronic records database; received and submitted transcript requests to the Systems Administrator. Skills ",ENGINEERING 388," MEDICAL BILLING SPECIALIST Skill Highlights Microsoft Office products such as Word, Excel, Access, and PowerPoint Can type 60 words per minute Experience with face-to-face customer service interaction Experience with communications with external clients via email and conference calling Can create and maintain detailed records of any given project or task Some experience with mailroom machines (envelope cutters, faxes, copiers, scanners) Experience reading medical documents (insurance forms, EOBs, procedure notes, etc.) Strong experience with medical coding ICD-9, CPT, HCPCS II, and medical terminology Intermediate experience with ICD-10 coding Professional Experience July 2014 to December 2015 Company Name City , State Medical Billing Specialist Run daily report of charges ready to post for claims Able to understand CPT, HCPCS II, ICD-9, and ICD-10 diagnosis codes Re-code CPT codes for specialized billing (i.e., charges for Medicare patients) Add appropriate modifiers as needed and/or requested by contacts at facility site Submit charges in correct RVU order while following NCCI guidelines Work with contacts at the site to ensure charges and claims are submitted cleanly via internal/external emails and weekly conference calls Inform site contacts of any charges nearing timely filing limits Use PrimeSUITE software for charge entry Work with Insurance AR reps to resolve any denials/issues with submitted claims Some knowledge of billing per insurance type (i.e. commercial, state/federal, or private insurances) Site was a multi-specialty, multi-practice operation with roughly 25-30 providers Charges submitted range from retail clinics to hospital procedures/surgeries. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Provided administrative support for multiple physicians. Coded outpatient encounters at a rate of 160 per day and 120 complex specialty coding. Accurately entered procedure codes, diagnosis codes and patient information into billing software. Consistently ensured proper coding, sequencing of diagnoses and procedures. Quickly responded to staff and client inquiries regarding CPT codes. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses. Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature. Communicated with medical transcriptionists regarding patient medical records. Posted charges, payments and adjustments. Performed quality control of the data entry system to verify that claims and payments were posted correctly. January 2012 to March 2013 Company Name City , State Imaging Specialist I Processed payments for medical offices, collections agencies, and utility companies Sorted and counted how much mail each client received, both live payments and correspondences Prepared live check payments for processing by ensuring information was legible Scanned checks into system and ensured quality of batches before submitting to payment processing Scanned correspondences for each client, ensuring all documents were legible Prepared and mailed out rejected payments or return mail for each client every afternoon Maintained logs with totals for client mail (incoming and outgoing) for monthly billing purposes. September 2011 to January 2012 Company Name City , State Cashier Handled customer transactions such as sales. Responsible for handling and counting large amounts of cash. Offered product insurance to customers when applicable. Ask for and/or offered customer rewards card to all customers. May 2010 to November 2010 Company Name City , State Cashier Handled customer transactions such as sales and returns Answered telephones and routed calls to their correct department Responsible for handling and counting large amounts of cash Offered product insurance to customers when applicable Asked for and/or offered customer rewards card to all customers Directed customers to correct department Refilled ink cartridges for customers Called customers when their orders arrived in store Maintained cleanliness and organization of the store's front end. April 2006 to August 2006 Company Name City , State Cashier Handled customer transactions such as sales and returns Greeted customers as they entered the store Answered and handled telephone inquiries Responsible for handling large amounts of cash Responsible for counting the contents of the cash register at the end of each shift Suggested products to customers according to the contents of their orders Maintained cleanliness and organization of the store's front end Maintained cleanliness and organization of store shelves and overstock Responsible for organizing returns for floor associates so they could restock the returns according to department. Education and Training May 2006 Northgate High School City , State High School Diploma Columbus State University City , State Presently Attending West Georgia Technical Healthcare Information Technology Management (Associates) Computer Networking (Associates) Carrollton, Georgia Skills AR, Ask, billing, cash register, Computer Networking, CPT, client, clients, customer service, diagnosis, email, faxes, filing, forms, ICD-10, ICD-9, Information Technology, ink, Insurance, notes, medical coding, medical terminology, Access, Excel, mail, Microsoft Office products, PowerPoint, Windows 98, Word, multi-tasking, organizing, payment processing, copiers, coding, quality, Quick learner, reading, retail, sales, scanners, supervision, telephone, telephones, type ",ARTS 389," BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst and Project Manager with specialization in IT Systems well versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting and planning Requirements gathering Scope and project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis and Development, Enterprise Model, Technology and Issues Training. Implemented strategic change management concept, business intelligence, and the executed of Epic, Diebold, Oracle, Infor system projects for large organizations. Demonstrated experience in system fault diagnosis, developing solutions and managing resolution. Professor of Criminal Justice, Law, and Paralegal. Exceptional communication skills feeding an ability to understand and interpret the operational needs of businesses at all levels. Keen attention to detail in the identification of potential glitches and threats to performance and security for new applications. Boosted customer service ratings by 33% by developing new processes and improving work flow. Professional Experience Business Development Analyst January 2006 to June 2016 Company Name － City , State Executive director of the expansion of current prospects database within specified business sectors to develop and improve a current or new infrastructure system. Developed organizational change management strategies. Documented process flows and developed requirements for functional improvements and enhancements.. Conducted activity-based analysis of business processes and made recommendations based on the findings. Analyze ""Big Data"" and social media data. Develop a sales contact plan direct marketing, and attending industry events to build relationships with key prospects. Respond to incoming Requests for Information (RFIs), Requests for Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) in a professional and creative manner. Understand a prospect's business needs and work with the expert teams to develop a tailored innovative system process. Designed cost-efficient staffing solutions for companies using Epic, Infor and Oracle resource management software. Lead colleagues in trade-doubler to identify common new business prospects and cross-sell integrated search and affiliate proposition. Represent trade-doubler at industry events, including round tables, speaking forums and new business events. Generate effective leads & exceed sales targets for the business. Work closely with marketing to identify appropriate go to market messaging for specific business sectors knowledge sharing, learning & development. Business Enterprise Risk Manager January 1998 to January 2005 Company Name － City , State Supervise underwriting and business-to-business enterprise risk management by ensuring that policies contribute to protecting the organization from potential risks. Director of 265 satellite offices within the state of Ohio and Kentucky and 8 auditors. Managed information associated to the organization's operations from internal sources, including finance, accounting, business development, marketing, sales, operations, and information technology, in order to contribute to the development of the organization's strategic plan. Worked and provided the local, state and federal crime authorities with evidence based information for client embezzlement and whit collar crime cases. Forecast the prediction of a cost-benefit analysis during the life cycle of the business and the impact to net worth/earnings for short-term, mid-term and long-term scopes. Business Client Relationship Manager January 1996 to January 1998 Company Name － City , State Developed business solutions and leadership for clients that productively develop and implement new improved business systems and processes both internally and externally. Formed a management plan for new client accounts and sales force. Achieved assigned sales and service objectives by contributing marketing, sales information and recommendations to strategic plans and reviews. Executed action plans; implementation of production, productivity, quality, and customer-service standards that will resolve problems. Initiated leadership, management, completion of projects. Delivered the appropriate application and disposition of business consulting. Managed client and prospect account selling, account management, and senior decision maker (C-level) relationship building as assigned within the market territory, including work to enhance and generate additional revenue with current client accounts and prospects. Committee member of internship recruitment, development and retention as assigned by Division Vice President to ensure senior level relationship building and a partnership to generate more revenue through client prospects, account development and lead generation. Project Manager January 1990 to January 1996 Company Name － City , State Formulated client service, operations, editorial and implementation teams to demonstrate trade-doubler expertise at new business sales pitch. Contribute to the learning environment by identifying areas where there is potential for learning and building knowledge with others. Adopted the performance management scheme by setting objectives, participating in performance reviews and building a personal development plan key relationships with other business development managers and business development executives. Managed marketing executive proposal writing, group marketing, client development and network team. Education Master of Science : Information Systems-Graduate Business Analytic Certificate , 2017 UNIVERSITY OF PHOENIX － City , State Master of Science : Criminal Justice , 2003 TIFFIN UNIVERSITY － City , State Specialization: Criminal Justice Administration Bachelor of Science : Public Administration , 1997 MYERS UNIVERSITY － City , State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting. ",BUSINESS-DEVELOPMENT 390," PROJECT ANALYST Summary Business Analyst versed in data mapping and user acceptance testing, as well as solving complex problems in high-pressure environments. Excels at cultivating, managing and leveraging client relationships. Highlights Business process improvement Business requirements matrixes Project management Advanced problem solving abilities Business systems analysis Ability to produce executive level reports and presentations User acceptance testing Forecasting and planning Experience Project Analyst January 2007 to Current Company Name － City , State Developed and Produced Weekly/Monthly/Quarterly Business Review Packages for Divisional Executive Team Lead and coordinate quarterly business reviews with various business partners Coordinate leadership team meetings by handling meeting logistics, preparing agendas, and compiling documents Coordinate Business Continuity Plans for the Region and coordinate with the 12 markets to ensure the plans were complete for the market Assist in the planning of department budget and space planning Organize and execute Divisional Leadership Offsite meetings. Portfolio Management Administrator II, Officer January 2001 to January 2007 Company Name － City , State Oversees an assigned portfolio of client credit relationships. Responsible for administrative aspects of payments, Capital Markets, Syndicated Loans, Treasury Management and Letters of Credit Products Proactively monitor portfolio, keeping Officers apprised of impending actions or events to ensure data integrity and effective mitigation of risk. Act as a liaison between Portfolio Management, clients and various areas of the bank Surfaces and resolves client-related issues Review legal documentation for pricing and administrative/operational requirement of the credit. Offers pre-closing guidance to ensure operation efficiency and bank compliance Maintain Electronic Credit Files and Compliance Tracking System to ensure operation efficiency and bank compliance. Monitors and assists in preparation and activities to comply with internal bank audit/control requirements. Commercial Custom Analyst January 2000 to January 2001 Company Name － City , State Handled accounts of major clients in excess of $1MM or million. Process loan payments/advances and any needed research or maintenance to loans. Provide informative Cash Management Information. Education Master of Business Administration : Project Management Keller School of Management Current Project Management Bachelor of Business Administration : Business Information System , 1 2006 DeVry University Business Information System Skills administrative, budget, Capital Markets, Cash Management, closing, Credit, client, clients, documentation, Leadership, Team Lead, legal, Letters, logistics, Lotus Notes, market, meetings, Access, Excel, Microsoft Exchange, Microsoft Office, Microsoft Outlook, PowerPoint, Word, Monitors, Organizational, presentations, pricing, Problem Resolution, Processes, Project Management, requirement, research, Scripts, space planning, Time Management, Treasury, verbal communication skills, Visio, Visual Basic, written ",BANKING 391," BUSINESS DEVELOPMENT LEADER Summary BUSINESS DEVELOPMENT MANAGER Experienced leader with more than 7 years of experience working in sales, marketing and business development with specialization in identifying, developing, and maintaining new strategic business partnerships. Propelled a small chemical trading firm into a flourishing manufacturer, national distributor and global manufacturer's sole-trading partner. Highly motivated, tough negotiator with excellent verbal and written skills. Expertise in engaging decision making and devising winning sales strategies and solutions. Innovative, adaptable, analytical, action-oriented, and flexible in working with suppliers and customers in dynamic international markets. Developed sole-selling agencies of 4 different manufacturers in 3 different countries encompassing 6 different products. Experienced in working collaboratively with cross-functional teams such as technical, legal, finance, sales and marketing. Bringing creativity, complex problem-solving skills, entrepreneurial drive, and unceasing spirit to all endeavors. Skills Strong business acumen Managing cross functional teams Motivational management style Sales and pricing strategies Customer-focused sales leader New product and market development Strategic sourcing and hedging Data-driven decision making Demand prediction Supply chain and resource management Cost control and profit maximization Project planning and development Business forecasting and strategy MS Office Suite, Adobe Photoshop, Macromedia Flash and Dreamweaver, Programming Skills - HTML, C, C++ Experience Business Development Leader | Partner | Director Feb 2010 to Nov 2017 Company Name － City Spearheaded company-wide marketing campaigns introducing new products which boosted sales by more than 67% in just 1 year. Increased gross profit by 135%, net profit by 133% and EDITDA by 100% in less than 7 years. Ensured long-term profitability by researching and renegotiating vendor and customer contracts. Identified and eliminated loss making products and promoted profitable ones. Single-handedly developed a large customer base for a new product range increasing sales from zero base to more than $2 million in just under 4 years. Demonstrated strong leadership by recruiting, training and managing more than 20 employees across different locations and multiple departments. Managed accounts of more than 300 customers directly, retaining almost all of them till date. Strategically sourced products and negotiated long term contracts by consistently beating aggressive competition in reverse auctions to win business of a major manufacturer. Gained market share post the recession years of 2008 and 2009 by segmenting customer base and servicing new specialized niches. Developed and implemented employee welfare policies and other company policies on ethical way of conducting business. Assisted in preparing balance sheets and filing multiple tax returns including income tax, excise duty, service tax, value added tax, and goods and service tax. Worked closely with auditors, set budgets for expenses, negotiating secured and unsecured credit lines with banks. Teaching Assistant Aug 2007 to Dec 2009 Company Name Graduate Teaching Assistant Worked for two and half year as graduate teaching assistant, teaching organic chemistry laboratory to undergraduates. Trained over 250 students in basic to semi-advanced theoretical and laboratory skills in organic chemistry Responsibilities. Presented lectures to class of over 100-150 students. Conducted multiple one-on-one student review sessions. Responsible for making presentations, teaching course material, teaching lab skills, and grading of assignments and final exams. Education and Training Masters of Science , Organic Chemistry May 2010 Organic Chemistry Research and Thesis Option), Virginia Tech Bachelor of Technology , Dyes and Intermediates, Institute of Chemical Technology May 2007 Dyes and Intermediates, Institute of Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916 Research Project: Mild and convenient ways to prepare N-alkyl tacrines (June 2008 - May 2010) May 2007 Skills Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning and development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching ",BUSINESS-DEVELOPMENT 392," ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go and make disciples of all nations.baptizing them in the name of the Father and of the Son and of the Holy spirit, and teaching them to obey everything I have commanded you.” (Matt.28:19-20, NIV)   The Example: ""just as the Son of Man did not come to be served, but to serve, and to give his life as a ransom for many."" (Matt. 20:28, NIV)   The Commitment: ""So I say, live by the Spirit....But the fruit of the Spirit is love, joy, peace, patience, kindness, goodness, faithfulness, gentleness and self control. Against such things there is no law."" (Gal. 5:16,22, NIV)   The work of Christ is to allow His Spirit to working in you. My whole existence is to live, work and play looking for opportunities to better the lives of others though Christ. The commitment to serve to your fellow man is the responsibility of every Christian. Experience 08/2013 to Current Assistant Boy's Basketball Coach Company Name - City , State Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. Track player improvement and make necessary player changes to best support team position. 06/1987 to Current Co-Founder and Coach Company Name - City , State Servants Basketball is a Christ based organization that uses basketball as a tool to spread the gospel of Christ to all. Mission: To introduce the gospel of Christ to men, women, boys and girls through basketball and to develop a community of Christian families and activities for those families. Coaching Recruit student athletes to play basketball, schedule games, and improve athletes playing skills. Analyze the team's strengths and weaknesses while matching against opposing team's abilities. Evaluate game momentum and coordinate strategy for attack. 12/2007 to Current Bank Examiner Company Name - City , State Examinations - Travel to state chartered banks and assess the banks' Capital, asset quality, management, earnings, liquidity, and sensitivity to market risk levels for FDIC insurance requirements. 07/2000 to 12/2007 Assistant Professor of Kinesiology & Sport Management Company Name - City , State 1713 KSM Foundations of KSM a study of the history, trends and careers of Kinesiology and Sport Management. 4713 KSM Organizational, Leadership and Management of KSM a study of the theories and practice of management in the KSM field. 3723 KSM Sports Marketing and Promotions a study of sport related cases involving marketing. 4723 KSM Facility Management a study of theories and practices of facility management. Advisor of Sport Management is assisting students in scheduling and setting educational objectives. 01/2000 to 01/2003 Head Men's Junior Varsity Basketball Coach Company Name - City , State Coaching, Team Management, Recruiting. 01/1999 to 01/2000 21st Century Site Coordinator Company Name - City , State Coordinating - Recruit agencies, individuals and district employees to provide academic instruction or violence prevention or alcohol, smoking and drug prevention in after school programs at Star Elementary and Rogers Middle Schools. Grant Management - Managing and controlling a budget, along with managing and controlling supplies and equipment. Scheduling activities for student and managing a small workforce of hired vendors and district employees. 07/1997 to 06/1999 Head Men's Basketball Coach Company Name - City , State Coaching Make and execute precise decisions both on and off the court in a quick and timely manner. Motivate the team to a higher level of performance, through hard work, enthusiasm, commitment and belief. Team Management Managing and controlling a budget, along with managing and controlling athletic equipment. Scheduling games, practices and developing practice agenda. Recruiting Calling, watching, and hosting players on campus. 07/1997 to 06/1999 Head Men's Soccer Coach Company Name - City , State Coaching, Recruiting. 07/1994 to 06/1997 Men's Assistant Basketball Coach Company Name - City , State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master of Science : Management Southern Nazarene University - City , State Management Organizational Communication, Managerial Economics and Ethics 1994 Bachelor of Science : Accounting Southern Nazarene University - City , State Accounting 1989 High School Diploma : General Star Spencer High School - City , State Skills Coaching Teaching Managing Serving ",BANKING 393," TEACHER Executive Profile Passionate, creative leader with more than 5 years experience spearheading special events, projects, and initiatives in corporate and educational settings. Strong oral and written communication skills in English and Spanish which establish and maintain key working relationships across audiences. Effective trainer/presenter of programs and initiatives for administration, colleagues, and students. Enthusiastic people person with the ability to inspire, influence, and motivate others to be innovators and supporters of constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 to Current Company Name － City , State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year with 90-100% passing in all content areas. Produced an 80% exceeding progress Mathematics and a 30% exceeding progress performance in Reading for the 2013-2014 school year serving a Bilingual-Special Education class. Served as a Foro Abierto consultant, a Spanish Reading First educational program. Major role player in many school initiatives and committees such as PBIS, Partners in Education, Robotics Camp, PLTW, and Vertical Alignment teams. Invited to present as a spokesperson for Lujan Chavez at the Region 19-PBIS 2012-2013 Border Conference and after that presented alongside team every year in annual PBIS conferences. Presenter alongside our PBIS team at the annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp and served as spokesperson for the parents assembly on the last day of camp responding to district and media questions. Launched and have executed an annual talent show since 2008 which results in a positive, energetic event that celebrates our year-long efforts as a school. Kindergarten Bilingual Teacher Aug 2003 to May 2005 Company Name － City , State Responsible for a self-contained kindergarten bilingual classroom for the 2004-2005 school year. Responsible for a team teaching kindergarten bilingual classroom for the 2003-2004 school year. Participated as cultural liaison and secretary board member of PTA for the 2004-2005 school. year. Sales and Marketing/PR Manager Mar 1999 to Sep 2002 Company Name － City , State Responsible for assisting director of sales in expanding the corporate market during 2000. Promoted to corporate sales manager within five months. Revived a relationship with Border Patrol government account which produced an additional 44,000 revenue in August of 2000. Promoted to groups sales manager in February of 2001 to develop an under-producing non-corporate market. Analyzed, reinvented, and executed a new marketing plan for the Mexican National market, which resulted in $35,000 revenue in weekend business from Mexico during 2001. Met and exceeded sales goals for 2001 in future business for 2002 and booked over $295,000 in future business for 2003. Major role player in the increasing of market share by 11% over previous year, moving from #5 of 8 to #1 of 8 in competitive set. Increased RevPAR by 10.7% over previous year, moving from 5 of 8 to #3 of 8 in competitive set. Averaged an annual 107% market penetration in 2001. Launched advertising campaign to include direct mail, marketing packages for website, and radio spots to promote hotel in Chihuahua and El Paso. Performed quarterly visits to maintain public relations with key players in the Mexican National Conventions and Visitors Bureau in Chihuahua, Mexico. Joined ""Viva El Paso"", Southwest Airlines, and local radio stations to plan and deliver an annual event that marketed El Paso as a destination site within Texas and Arizona. Education M.D , Educational Leadership 2015 Concordia University － City , State Educational Leadership Bachelor of Business , Marketing El Paso 1999 University of Texas － City , State , USA Marketing El Paso Personal Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know that my marketing experience fused with twelve years as a Texas educator have prepared me for this position. I am an Ysleta at-risk success myself, and I have excellent community relations to enhance YISD's valuable stance in El Paso. (former supervisor) ",TEACHER 394," AVIATION ELECTRONICS TECHNICIAN Summary Administrative Expert*Employee Advocate Leading with consistent work ethic, attitude and professionalism HIGHLY SKILLED AND SUCCESSFUL PROFESSIONAL with solid and diverse experience in comprehensive military and civilian leadership settings. Currently seeking to leverage academic background with professional expertise to secure a challenging and rewarding position in Business Management with a company that is established and poised for growth. Demonstrated proficiency in Human Resources and Financials with outstanding ability to effectively oversee complex projects from conception to completion. Articulate and dynamic leader demonstrating professionalism while handling various organizational functions. EFFECTIVE COMMUNICATOR AND LEADER with MBA and BA in Accounting. Organized and detail oriented exemplifying professionalism, with an astute ability to manage multiple projects and tasks under high-pressured circumstances. Administrative leader, utilizing innovative management and leadership strategies to facilitate team development and project execution. Highlighted leadership qualities and the ability to work with and manage individuals from diverse and cultured backgrounds, while promoting team values. Highlights New employee orientations Microsoft Office Suite expert Human resources audits Staff training and development Quickbooks Maintains confidentiality HR policies and procedures expertise Exceptional communicator Accomplishments Audited an HRIS database and received special recognition with a “Thank You Award.”Leadership Served as key contributing member to Leadership team. Maintained 100% accountability of a large section of equipment worth over $50,000,000 during multiple overseas deployments. Documentation Wrote and edited documents to keep staff informed on policies and procedures. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Protective Services Applied safety procedures and policies as outlined in Department Safety Manual. Experience Aviation Electronics Technician January 2003 to November 2014 Company Name － City , State Winner of numerous awards for training and supervising military personnel in the completion of >2,000 maintenance exercises, as well as receiving inspector qualifications for primary and cross-trained rate of aviation electrician's mate. Awarded for implementing innovative electronic travel claims processing system and coordinating the phase-out of an out-of-date legacy system, saving the US government >$500K. Successfully captured accounting errors placed on orders, preventing a substantial financial loss of >150K. Maintained position of Equal Opportunity Manager (EOM) for 4 years, conducting organizational climate surveys to assess trends and problematic areas - developing affirmative action to address immediate concerns. Also responsible for EO policies and issues; EEO coordination; Conflict Management; Inspections, Investigations, and Reports. Tasked as Department Training Specialist, ensuring on-time delivery of stringent training programs. Relevant Skills and Areas of Expertise Employee Scheduling, Staff Training and Development, Budget Development, Compliance, Interpersonal Relation Effective Communications, Strategic Analysis, Expense Reporting, Troubleshooting Techniques, Critical Thinking AP/AR, Work Flow Planning, Cash Flow Analysis, Revenue Generation, Cost Control, Business Strategies Transitional Core Competencies Execute management skills, facilitating operations and business development while managing client relations. Provide organizational direction with exceptional ability to gain and maintain trust, building cohesive relations across multiple organizational platforms. Commendable interpersonal, organizational, multitasking and management proficiencies. Collaborate effectively with support staff to provide effective leadership, delegating important tasks and assignments while providing timely follow-up to ensure task completion. Develop departmental budgets and pricing strategies; providing financial management, document control, communications and revenue projections. Direct classification studies successfully designed to identify duties and responsibilities assigned to various employee positions. Ensure effective execution of administrative, HR, accounting, and financial aspects of related operations, while meticulously analyzing and presenting pertinent information to senior staff, personnel and other relevant parties. Manage comprehensive, complex human resources management procedures such as personnel administration, and/or staff development, classification, selection and recruitment, compensation, training and employee benefit programs. Received Navy/ Marine Corps Achievement Medal for leading team of Operations and Mobilization Specialists in the completion of over 1,500 Navy Reserve order submissions, 2,300 Defense Travel authorization and voucher audits, and creating a database for mobilization tracking. Utilize Naval Aviation Logistics Command Management Information System Optimized for OMA for maintenance planning, scheduling, and ordering of parts and supplies. Maintained corporate portal and external webpage ensuring accurate, relevant data for staff and clients. Command Drug and Alcohol Program Advisor, facilitated Alcohol Awareness training, managed Alcohol Abuse Program, and administered aftercare program for dependent sailors. Identified, collected, and organized data from multiple sources to be evaluated for mobilization and fiscal purposes to be used on daily, monthly, quarterly, and ad hoc reports. Using critical thinking skills provided Operations Management of avionics shop of 35 personnel. Performed periodic expense budget review and analysis. Coordinated inter-departmental plan for contacting and screening over 500 personnel identified for potential mobilization with 100% accuracy. Unit Manager for database of secure profiles for service members deploying to critical areas. Evaluate information to determine compliance with standards, using relevant information and individual judgment to determine whether events or processes comply with rules and regulations. Maintain knowledge of the practical applications of engineering science and technology, including application of principles, techniques, procedures and equipment to the design and production of equipment. Collaborate effectively with senior management, engineers, technicians and various personnel. Collections Manager December 2000 to January 2003 Company Name － City , State Oversaw management of collections; providing leadership, training and performance analysis to ensure staff proficiency and compliance with all applicable laws governing debt collections. Established personal financial plans by effectively interviewing clients to determine income status, present expenses, financial objectives and risk tolerance. Developed, implemented and improved collection strategies and work plans to optimize collection performance and minimize expenditures. Created a positive cash flow by successfully negotiating settlements for delinquent accounts. Performed initial interviews of applicants, screened applications for Human Resources. Education Masters of Business Administration (MBA) : Business Administration/Management , 1 2014 SAINT LEO UNIVERSITY － City , State Bachelor of Arts (BA) : Accounting , 2011 Saint Leo University － City , State , United States Accounting Select One City , State Meals on Wheels Co-Founder of Boys to Men Mentoring Program Skills Business Management, human resources management, Operations Management, Strategic Analysis Additional Information Security Secret Clearance Winner of numerous awards for training and supervising military personnel during completion of >2,000 military maintenance exercises. ",AVIATION 395," INSIDE ACCOUNT MANAGER Summary Inside Account Manager with eight years experience at SHI to fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills and vast account knowledge. Highlights Team leadership Customer service expert Experienced in volume licensing Staff training Excellent time management Organized and meticulous Computer-savvy Adept multi-tasker Experience Company Name City , State Inside Account Manager 06/2006 to Current Daily responsibilities include quoting, customer relations, and order management. Experience in training new hires to develop necessary skills and techniques to meet the needs of our clients. Constant adaptation to new opportunities and challenges for the multiple accounts handled. Developed empathetic client relationships and earned reputation for exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, and multi-year $8M Novell contract. Company Name City , State Event Manager and Sales Associate 09/2005 to 05/2006 Responsible for stock management, customer relations and providing knowledgeable assistance. Leader of demonstrations for various gaming products. Earned Joy Maker award for outstanding customer service. Company Name City , State House Manager and Box Office Sales 09/2003 to 05/2005 Experienced in customer relations, staff training, and sales. Utilized computer databases and multiple applications. Acted as a liaison between performers, directors, and patrons to keep events on schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor of Arts : Psychology 2005 The College of New Jersey , City , State ",ARTS 396," Highlights Prog. Languages: C (5+ yrs), Python (3+ yrs), Java (3+ yrs), MATLAB (Simulink) (5+ yrs), R (2 yrs), Processing (2yrs), SQL(4+ yrs), PLC(2 yrs) Doc. Editing: Word/PPT/Excel, Pages/Numbers/Keynote, LATEX Mechanical Design: AutoCAD (6 yrs), Solidworks (5+ yrs) Mechanical Skills: MakerBot 3D print, Laser cut, Mill, Drill, Lathe Machine. Statistics Softwares: STATA, SPSS Database Softwares: SQL Server (4 yrs), Navicat (2 yrs) Operating Systems: Windows 7/10, OS X Experience Company Name June 2016 to Current R&D Product Development Engineer City Design and build a tail-sitter VTOL(vertical take off and landing) UAV(unmanned aerial vehicle) which. takes off and lands vertically and travels horizontally. Main duties include but not limit to aerodynamics. modeling, UAV control system design, mechanical manufacturing, simulation and tuning/experiments. Company Name May 2015 to February 2016 Research assistant City Research assistant for Wharton School environment economics projects on Europe Emission Trading. System (EU ETC). Main duties include large scale data collecting, cleaning, merging, database. construction and data analysis, etc. Completed with skills ranging from Java, python, Navicat SQLite. database software) and STATA (data analyzing software). Company Name August 2013 to September 2013 Mechanical Technician City Check, report on reducer components, automobile chassis producing, processing and assembly line. Trained in mechanical manufacturing fundamentals in industrial production of automobiles. Mechatronics & Robotics: Experienced in designing and building Mechatronic systems and Robots, including self-balanced vehicle and autonomous hockey-playing robots (more info: www.robockey.com), etc. Familiar with embedded system, especially Arduino micro-controller. Highly efficient in C and assembly language programming on autonomous systems. Solid knowledge and practices in Robotics and Kinematics. Participate in projects on planning robot trajectory of PUMA 260 robot arm long-exposure light painting and Haptic Rendering and Motion Control with the Phantom Robot. Mechanical Engineering Experienced in mechanical CAD softwares(6 yrs). Undergraduate thesis focuses on ""Mechanical Design of a Flexible-Assembly-System(FAS) for tubes"" which is fully designed and analyzed in AutoCAD and Solidworks. UAV & Quadrotor: Solid knowledge on quadrotor dynamics, motion planning, graph search, trajectory planning. Hands-on projects on Dynamic Modeling, Control and Simulation of an Autonomous Quadrotor, including simulation, 3D Path Planning against obstacles using Dijkstra and A* algorithms, Trajectory Generation and Control and Lab Experiments with KMel. Plenty amount of practices on implement Kalman Filter, Extended Kalman Filter on real system with uncertainty. Computer Vision: Study on camera model, projective geometry, optical flow and RANSAC (Random Sample Consensus) in scene analysis and automated cartography. Projects on vision based robot pose (position, row/pitch/yaw angles) estimation; velocity estimation based on optical flow; implementing Error State Kalman Filter to eliminate real system noise. Control System Study on Feedback Control systems including Laplace transformation, transform function, block diagram, PID control, Bode Plot, Root Locus, Frequency Response and Stability Robustness. Research on Ping-Pong ball position control by PIXY camera and smart transporting project of avoiding multi-vehicles crash involving study on ""string stability"". Machine Learning Experienced in Supervised Learning (Regression, Decision Tree, Neural Networks, KNN, SVM, Naïve Bayes Classifiers), Unsupervised Learning (Clustering, PCA, Matrix Factorization), etc. Trained a learning model combining Logistic Regression (LASSO), Linear SVM, intersection kernel SVM and Adaboost to predict tweeter users' gender by their tweets, profiles and graphic information. Programming Efficient on Python and Java with a variety of hand-on projects involving exercises of data structure, algorithms, GUI. Good programming habits including unit test, test driven development (TDD). 5+ years of expertise in C language and Matlab with projects about simulations, analysis and tool- making in mathematic, mechanical and electrical areas. Education University of Pennsylvania, School of Eng. and Applied Science Aug, 2014 Master of Science : Mech. Eng. & Applied Mechanics Jun City , State Mech. Eng. & Applied Mechanics Jun Harbin Institute of Technology (HIT) 2010 Bachelor of Science : Mechanical Design and Automation Sep Aug City , China Mechanical Design and Automation SepAug Languages English, Chinese Additional Information COMPETITIONS & AWARDS: Honor Mention Prize (30%), MCM: The Mathematical Contest in Modeling 2011 Regional Second Prize, China Undergraduate Mathematical Contest in Modeling 2012 4th Place, Robockey, Hockey-playing Robot competition at Upenn 2015 Skills 3D, assembly language, AutoCAD, automobiles, C, C language, CAD, Chinese, Clustering, com, controller, data analysis, Database, database software, designing, economics, Editing, embedded system, English, Experiments, GUI, graphic, Java, Laser, Lathe, Machine Learning, MATLAB, Mechanical, Mechanical Design, Mechanical Design, Mechanical Engineering, Excel, Windows 7, Word, Mill, Modeling, Networks, Neural, Operating Systems, OS, painting, camera, PLC, predict, producing, Programming, Python, Rendering, Research, Robotics, Simulation, Solidworks, SPSS, SQL, SQL Server, STATA, Statistics, system design, Trading System, vision ",AUTOMOBILE 397," ENGINEERING OFFICE CLERK Experience Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Work History Engineering Office Clerk , 01/2018 to 01/2019 Company Name – City , State Provides departmental clerical support to Engineering staff including typing, filing recordkeeping, telephone screening, primary reception contact and other clerical duties as required. Researches, orders, purchases and maintains office equipment and supplies. Types correspondence and maintains central business files for department. Processes records for the department, creates and maintains accurate records. Responds to complaints or requests for services in accordance with departmental policies. Receives and maintains citizen complaint logs relating to drainage and project issues. Serves as recording secretary for formal and informal bid meetings. Picks up and delivers documents from other city offices. GIS data entry for Municipal Software System. Scanning Engineering drawings and files. Mailing various correspondences. Assist Administrative Assistant to the Department Head and other Engineering employees, as needed. Benefits Clerk , 01/2017 to 01/2018 Company Name – City , State Scan and file various documents onto the company database. Organize and create online employee files. Process and file benefits forms and related information. Maintain benefit records. Request needed documents for employee benefits. Mail out employee benefit packages. Inform employees of benefit eligibility. Work in reception area as needed greeting and signing in visitors. Answer phone calls and route to the correct employee or department. Schedule meetings and reserve conference rooms. Organize incoming and outgoing mail and packages. Sales Associate , 01/2015 to 01/2017 Company Name – City , State Ensure that customers receive excellent service through direct salesmanship and prompt and courteous service. Open new accounts as a means of adding new clients. Assist customers in finding merchandise. Deliver results on departmental/store event goals. Maintain floor standards including replenishment. Present product features and benefits in a knowledgeable way. Assist customers with purchase decisions. Handle monetary transactions between customer and retail store. Handle customer related issues. Education B.S. Degree : Progress , 01/2020 University of Alabama in Huntsville - City , State 2016 East Limestone High School - City , State GPA: 3.98 Summary To obtain a rewarding position in a field where my skills can be further developed and utilized. Summary of Qualifications Three years of experience in customer service Performed volunteer work within the community through various service organizations Computer literate and a dedicated team player with a strong work ethic Dependable, motivated, detail oriented individual with strong organizational skills Excellent verbal and written communication skills Highlights Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint Administrative Assistant Benefits Clerical Clients Data entry Database Features Filing Forms GIS Mailing Meetings Excel Mail Outlook SharePoint Microsoft Office - Word Office equipment Policies Processes Reception Recording Retail Scanning Telephone Phone Typing Skills Experienced with Microsoft Office - Word, Excel, Outlook, SharePoint & Costpoint, Administrative Assistant, benefits, clerical, clients, data entry, database, features, filing, forms, GIS, Mailing, meetings, Excel, Mail, Outlook, SharePoint, Microsoft Office - Word, office equipment, policies, Processes, reception, recording, retail, Scanning, telephone, phone, typing ",ENGINEERING 398," IT CONSULTANT Career Overview Director of Information Technology More than two decades of sound IT leadership in areas including IT strategy and security; systems analysis, architecting, installation, integration and streamlining; software development and management; network design, administration and management; technical support and help desk management and telecommunications management. Proven business leadership skills in strategic planning, consulting, change management, policy development, team leadership and motivation, training and development, project management, process improvement and procedure development. Operationally astute with demonstrated abilities in new business development, needs assessments, proposal development, presentations, contract negotiations, post-sales support and client relationship management. Financially savvy with superior skills in budget planning and forecasting, business forecasting, financial reporting and traditional accounting functions including A/R, A/P, General Ledger and Payroll Management. Recent recipient of B.S. in Information Technology with a Concentration in Cyber Security Technology and completed case studies in Current Homeland Security Issues, Perimeter Defense Techniques, Systems Analysis and Development, System Modeling Theory and Project Management. Qualifications Workforce Planning & Scheduling Contractor Management Team Leadership & Motivation Training & Development Business Partnering Consulting Vendor Partnering & Management Budgeting Payroll Management Business Startup & Growth Technology Implementations & Upgrades Network Architect & Administration Network Security Website Creation & Management Router & Firewall Configuration & Optimization Custom Database design Custom Front-End Systems design Development Environment Software: C, Microsoft Visual Basic, Visual Studio Enterprise Resource Planning (ERP) Software: Oracle E-Business Suite, Microsoft Dynamics GP, Sage Pro, MAS90 Object or Component Oriented Development Software: Borland Paradox, C++; Practical extraction and reporting language:  Perl, Python, PHPWeb Platform Development Software: Hypertext markup language HTML, JavaScript, CSS Work Experience IT Consultant 01/2013 to Current Company Name Provide IT consulting and support to clients including Intuit, Washington Home Mortgage, The Library of Virginia and NeighborWorks America Washington Home Mortgage: Recommend efficient use of resources. Support planning for Office 365 migration; facilitate Cisco UCS reinstall and conversion from T-1 to Verizon Digital Voice. Library of Virginia: Reviewed domain server installations and processes to improve performance. Documented systems. Installed and configured Citrix Provisioning Services. Configured and integrated Infoblox DNS appliances. Setup Hyper-V server for image maintenance. NeighborWorks America: Created network documentation. Identified areas of inefficiency in help desk processes. Firewall changes ­ access and NAT rules and firmware upgrades. DC infrastructure (backbone, UCS/ blade servers, storage, switches, routers, vCenter, VOIP, etc.) optimization and maintenance. Active Directory maintenance (domain controllers, multiple forests) ­ including resolving issues with replication of DNS and AD info; troubleshooting domain controller issues, DNS management, CISCO ­ ASA, UCS, VOIP phone system / Unified Communications, Data Domain, EMC storage. Analyzed Cloud services, submitted recommendations for improvement, and identified areas of inefficiency. Created VMWare Server images and adjusted for performance and stability. Technical Director/Consultant 01/2010 to 01/2013 Company Name A firm providing comprehensive technology consulting, IT support and computer networking solutions. Served as a technical and professional expert across teams, clients, and the information technology spectrum. Led or served in engagements involving management of VMware ESXi; provision of cloud service support; server and workstation installation and maintenance, SAN installation and maintenance; switch, router, firewall and VoIP support; Windows server installation and upgrades; TCP/IP network design and installation and network security provisioning and management. Led or participated in System Projects that included: System PCI Compliance check and configuration. Exchange 2000-2010 upgrades and new installations. Campus wireless network design and installation. Cisco VoIP systems design and implementation. Server installation and consolidation using VMware ESXi and Hyper-V servers. Windows Terminal Server 2008 and Wyse terminal installations. Director of Managed Services / IT Manager / Professional Services Engineer 01/1993 to 01/2010 A firm providing comprehensive technology consulting, IT support and computer networking solutions. Founded and grew the organization from a startup to a respected local consultancy. Drove all new business development while running all daily back office support functions including finance, accounting, human resource management, and staffing and workforce management. Took the lead in delivering IT consulting and professional services to Associations, Non-profits, and SMEs across the DC/Metro Area. Served in roles beyond project manager that included lead programmer and lead developer. Utilized technologies that included DirectX C++ simulator; MS-SQL 200-2012, MySQL and PHP on Linux and Windows 2003-2012 server platforms, C programs, VB scripts, PowerShell and batch scripting. Functioned as Chief Architect providing onsite and remote network administration, at a peak of 300+ network nodes among 30 different businesses. Grew a home business with a handful of clients into a profitable $25,000/ month operation by effectively developing and managing all business development, client engagements and supporting operations. Established partnerships with major vendors, including HP, Dell, Microsoft (Solution Provider) and Novell (Gold Partner). Directly managed projects or engagements that included: eCommerce websites creation and installation. Hyper-V and ESX installations for Windows 2003 and 2008 servers Active Directory, LDAP and email installations across wide area networks. NetWare networks; integration and NDS conversions to Active Directory networks. Firewall installations and upgrades. Cisco routers and switches; VPN networks optimization including site-to-site and client/server. Voice over IP and PBX installations. Custom database and web-based front-end systems development for contact management, association membership, statistical analysis, and business management tools. Communications Specialist Company Name Specialist with Law Firm Gibson, Dunn & Crutcher and as IT Manager with CPA Firm Crutchley, Marginot and Tosi. Provided WAN, LAN and Server Management as well as OS and network installs, upgrades and migrations and systems. implementations. Education and Training Master of Science : Computer Science 2016 Georgia Institute of Technology City , State , USA Bachelor of Science : Information Technology 2014 Strayer University City , State GPA: Summa cum Laude Concentration in Security Graduated Summa Cum Laude ITIL v3 Foundation · Security+ · Microsoft Certified Professional (MCP) · Master Certified Novell Engineer-Security Cisco Certified Network Associate · Cisco Certified Design Associate Member : Information Technology Project Management Institute Information Technology Skills accounting, Active Directory, AD, Architect, Borland, Budgeting, business development, business management, Business Startup, C, C++, Cisco Certified Network Associate, Certified Novell Engineer, CISCO, Cisco Certified, Cisco routers, Citrix, client/server, computer networking, Consulting, contact management, controller, conversion, CPA, CSS, client, clients, database, Database Design, DC, Dell, documentation, DNS, eCommerce, E-Business, email, ERP, Enterprise Resource Planning, finance, Firewall, help desk, HP, HTML, human resource management, Hypertext markup language, PHP, image, information technology, IT support, ITIL v, JavaScript, LAN, LDAP, Team Leadership, Law, Linux, managing, MAS90, access, Microsoft Certified Professional, MCP, Microsoft Dynamics, Exchange, Office, Windows, 2000, migration, MySQL, NDS, network administration, network design and installation, Network Security, Network, networks, new business development, Novell, NetWare, OS, Optimization, Oracle, developer, Paradox, Payroll, PBX, PCI, peak, Perl, phone system, processes, programmer, Python, reporting, Router, routers, Sage, SAN, Scheduling, servers, scripting, scripts, MS-SQL, staffing, statistical analysis, switches, switch, Systems Design, systems development, T-1, TCP/IP, Terminal Server, troubleshooting, Upgrades, VPN, Microsoft Visual Basic, VB, Visual Studio, Voice over IP, VOIP, Website, websites, WAN, Windows server ",CONSULTANT 399," ACCOUNTANT Summary Experienced, highly motivated work ethic, with results-driven professionalism, recognized for commitment to excellence, and demonstrates expertise in communicating and collaborating with, peers, and clients. Portrays excellent business acumen, and successfully provide accurate Accounts Receivables, Collections and Accounts Payable initiatives that achieves targeted company goals. Self-motivated professional, able to work independently or in a team environment, demonstrating broad based and transferable qualifications. Highlights Extensive knowledge of Microsoft Windows computer systems and Mac operating system. Proficient in Microsoft Office (Word, Excel, Power Point). Basic experience with QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, and Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 to November 2013 Accountant City , State Managed over 10 million per month in revenue. Accurately applied payments to vendor accounts. Researched and resolved incorrect payments, EOB rejections, and other issues with outstanding accounts. Successfully boosted collections from 40% to 90% within 2 years. Trained new and existing employees on all new procedures and computer programs. Ran monthly aging reports to compile billing statements for vendors for outstanding invoices. Utilize the following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding and UB-04 to prepare and submit claims for MLTC billing. Ensure claims are entered and submitted with 48 hours of receipt. Run A/P checks for vendor payment using an internal software RealWorld. Prepare A/P checks for signature. Responsible for running reports for month-end and year-end closing, reconciliation of the GL and journal entries. Insure office practices are in compliance with HIPAA regulations. Daily use of HHA Exchange, Santrax, Crescent programs. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Company Name March 2006 to November 2008 Accountant City , State Responsible for follow-up and explanation of AX, VI & MC credit card accounts and issue Debit Memos to travel agencies for all chargeback's debited to EL AL Israel Airlines. Handled large volumes of credit card disputes (Inquiries & Chargeback's) by communicating with the credit card department, travel agencies and passengers. Created an Excel database in order to update disputes log as they are solved. Assisted the supervisor with month end and year end close. Including but not limited to preparing and entering journal entries, running reports and reconciling airline tickets in the database. Reconciliation of accounts, such as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts and more. Created a company procedure manual and trained new and existing coworkers how to do the job according to the new procedures. Made sure that the department deadlines are met. Handled all aspects of reconciling general ledgers. Responsible for checking and paying all personal expenses to employees. Performed payroll for hourly employees using the ADP system. Company Name January 2003 to August 2005 Bookkeeper City , State Assist in accounts payable/accounts receivable. Maintain spreadsheets and records of store sales and expenses. Ensure proper handling of customer calls. Contact customers to collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 to Current Accountant City , State Reduced closing time for monthly and quarterly close by implementing new consolidation procedures. Analyzed costs and revenues to project future trends. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Completed monthly, quarterly and annual bank reconciliations for 11 subsidiary companies. Reviewed book entries to ensure accuracy of the G/L. Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget. Post journal entries in MAS200, the company general ledger accounting software. Assisted management with preparation of month-end financial statements, cash flow statements, budgets. Company Name September 1999 to November 2002 Assistant Bookkeeper City , State Assist with payroll processing. Assist with accounts payable/accounts receivable. Prepare and verify bank deposits, balancing receipts and sending cash, checks or other terms of payment. Maintain organizations record keeping. Price or re-price merchandise as necessary. Handle merchandise returns and exchanges within company guidelines. Customer service, both on the sales floor and in assigned departments. Complete daily paperwork within company guidelines. Education City University of New York, Brooklyn College 6 2006 Bachelor of Science : Accountancy City , State Accountancy Kingsborough Community College 6 2001 Liberal Arts City , State GPA: Dean's List for Excellence in Academic Achievement at Brooklyn College. Completed ADP Payroll Course. Liberal Arts Dean's List for Excellence in Academic Achievement at Brooklyn College. Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent in English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end ",ACCOUNTANT 400," ROUTE MANAGER Summary To obtaining a position in a company that will allow me to better use my skills and knowledge to advance the performance and profitability of that company. Goal oriented, self-motivated with twenty years of experience as a Supervisor/Manager of personnel, products, and budgets. Driven to tackle projects that advance the organization and build collaboration/teamwork among peers and subordinates. Leader of the consistently, number one ranked office for the MasTec Money sales program. Major strengthens include demonstrated track record of honesty, integrity, and loyalty; sound leadership; excellent communication skills; strong team player; advocate of self-efficacy; attention to detail; highly organized; proficient planner. Highlights Operations management Inventory control Supervision and training Procedure development Analytical Team building Multi-site operations Staff retention Sound judgment Calm under pressure Relationship building Systems implementation Troubleshooting and problem solving Dedicated Client relationships Contract management Accomplishments Leadership Served as a Regional Trainer when C ontinuous I mprovement M anagement S ystem was introduced to the company. Business Development:   Successfully grew business by [action]. Project Management:   Initiated [project] which resulted in [positive outcome]. Experience Route Manager January 2002 Company Name － City , State Built a steady repeat customer base by providing a quality product and exceptional customer service. Maintained inventory levels along with current product knowledge daily. Completed daily reconciliations, recorded and made deposits of up to $1500. Site Manager January 2007 to Current Company Name － City , State Analyze reporting data to identify areas of opportunity and provide solutions to maximize performance potential and profitability. Manage daily operations of assigned DMA's to include personnel, overtime, inventory control, work load, usage of resources, cost control, and building and fleet maintenance. Communicate daily with Business Intelligence and RDO to maintain compliance with performance matrix to include technician schedules, skill packages, and a balanced work load. Coach, mentor, and direct team members of varying levels of experience in support of departmental objectives. Evaluate team members, making recommendations for improvement and implementing training as needed. Ensure adherence to company safety guidelines through education, training, and monitoring of daily in-field performance. Technician Supervisor January 2005 to January 2007 Company Name － City , State Monitor and manage technician productivity to ensure compliance with MasTec and DirectTV policies and procedures. Collaborate with Fleet Manager to ensure compliance with MasTec policies and procedures to include motor vehicle, personal injury, and damage claim investigations and associated paperwork. Communicate daily with multiple leadership teams to ensure proper allocations of time, materials, and resources to accommodate business needs. Facilitate technician training and development and provide evaluations based on quality inspections and in-field observations to advocate improvement and success. Lead Technician January 2002 to January 2005 Company Name － City , State Responsible for customer satisfaction, training of employees, inventory control, routing of daily work, and overall teamwork among employees. Provide satellite installations and service work for DirecTV customers. Conduct quality control inspections on installations and service work done by all technicians. Production Manager January 2000 to January 2002 Company Name － City , State Maintained a $1.5 million dollar budget and managed plant operations of 35 employees in seven departments through hiring, firing, payroll, training and developing job skills. Controlled the processing of 80,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Coordinated contracting issues with vendors daily. Assistant Operations Engineer January 1998 to January 2000 Company Name － City , State Specialized in company wide inventory management and control through the design of computerized stockrooms and assisting in software design upgrades. Revised departmental infrastructure and individual job functions. Developed standards of measuring and evaluating job performance and efficiency. Supervised training and development of employees to maintain stockrooms. Managed monthly projects averaging $150,000 to include building stockrooms, hiring and monitoring contractors and negotiating with vendors. Assistant Plant Manager January 1994 to January 1998 Company Name － City , State Managed $5 million plant operations and supervised 40 employees. Controlled the processing of 100,000 pounds of merchandise through the plant weekly and managed inventory of garments, equipment, supplies and parts. Served as Safety Committee Chairman, insuring OSHA compliance. Supervised maintenance employees and maintained wastewater operations within guidelines of state and local regulations. Education Associate : Applied Science Industrial Management , 1 1998 Del Mar College － City , State Applied Science Industrial Management Skills budget, Business Intelligence, Coach, cost control, customer satisfaction, customer service, firing, hiring, inventory, inventory management and control, inventory control, leadership, materials, mentor, negotiating, payroll, personnel, policies, quality, quality control, RDO, reporting, routing, Safety, software design, teamwork, technician, upgrades ",APPAREL 401," CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager with 33+ years of experience. Strong strategic-planning and people-management skills. Managing 30 to 40 union techs and contractors in the OSP Construction field to complete complex Fiber and Copper projects and make deadlines. Successfully constructing and turning up 200 Cell Fiber Towers for the Automated Metering System for CenterPoint Energy in a 3 year time frame. Working with a focused, motivated and performance driven team, meeting all deadlines for project projections. Core Qualifications Supervision and training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality & Production Management Cell Site Construction First Aid & CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 to 01/2015 Construction Manager Company Name － City , State Oversee material acquisition and placement of fiber for AT&T Manage 25 to 30 crews and coordinate job assignments Approve all red lines, invoicing, time sheets and expenses Work closely with engineering group to resolve and solve construction issues Weekly conference call for updates, projections, safety, quality and production Weekly job observations, safety meetings and truck inspections Accountable for every manager and technician in my location. 10/2012 to 04/2014 Supervisor Company Name － City , State Evaluate approved technologies and architectures for application to specific requirements for plant additions to respond to requirements for growth and/or new services Design, develop, and define plans for the implementation of Fiber plant construction or modification of existing facilities to meet new or increased service demands or improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering and construction plans for the receipt of pricing proposals or bids Assist as required, other departments by providing engineering Fiber design, cost estimates, studies, and analysis or by otherwise providing technical solutions or documentation to provide service to a customer or assist the operation and maintenance of the plant Provide cost data to be used in support of the capital construction budgets for implementation of designs, new services, technologies, and industry requirements Coordinate and oversee all major Fiber construction projects in the Tucson AZ area. Placing, relocating, splicing, testing of all road projects, Fiber to the Node projects and Fiber to the house Make field visits and contacts to obtain the necessary permits and easements to place Fiber facilities along with preparing and filing the required documentation Oversee installation/construction and testing of Fiber facilities by making on-site inspections and acceptance testing to ensure acceptable system performance Manage daily operations of outside/central office technicians whose work includes the Fiber plant, Copper cable, BST/CPE, design services and installation and maintenance of residential and business telephony services. Emphasize training, coaching and development of employees with regard to new processes and quality standards, customer contact, safety, expense control and technical skills. Responsible for leading a team of technicians who meet attendance and performance standards Collaborate with the Union to achieve a win/win working relationship Celebrate successes appropriately using rewards and recognition. Motivate team for continuous improvement and achievement of maximum performance. 02/2011 to 09/2012 Customer Service Coordinator Company Name － City , State Design, engineer and complete all new Fiber cable splicing projects Coordinate all contractors placing and splicing Fiber/Copper cables Provide appropriate documentation to project engineers and construction management upon request Order and coordinate all major materials including Fiber and Copper cable Partner in the verification of proposed designs to create bills of material Participate in budget preparation Order and track materials for projects in coordination with engineering personnel Issue work and supervise contract personnel to resolve site complaints Verify the qualification and acceptance of plant for invoices Provide assistance with regional projects as directed Design, engineer and complete all Fiber cable to new cell sites projects for vendors Plan daily activity, requisitions, equipment and supplies Complete job documentation on paper or via computer. 11/2007 to 02/2011 Senior Technical Analyst Company Name － City , State Constructing and turned up 200 Cell Site Fiber Fed Towers for the AMS Project in a 2 year time frame Develop project scope, schedules and cost estimates, as well as bid documents for projects in conjunction with engineering, marketing and operations Develop a cost effective project management plan in conjunction with engineering, marketing and operations effort(s) Manage project construction in accordance with project schedule(s) and budget(s) meeting customer service goals (on time and on budget). Ordering all Fiber cable to facilitate new Ensure regulatory compliance (including Safety, DOT and Environmental) on the project(s) and with contractors, monitors project status, develop progress reports and communicate status to management Design, engineer and coordination of all Fiber cable to the new sites Design, engineer and oversee all relocation existing Fiber cable projects in a timely manner Review invoices and applications for payment to assure accuracy of tabulations, accuracy of completion percentage, and recommend approval or disapproval Conduct ""Project Meetings"" as required on projects with company forces, consultants and subcontractors to coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity and resolve project problems Responsible for ensuring the following documents are completed with proper review (i.e. permits, constructor's schedule, construction forms and any other applicable documents) Obtain or generate all ""as built"" drawings and generally accomplish all items required to close out project and organize project post-job review and ensure all documentation is completed. 01/1979 to 10/2007 FTTP Local Manager Company Name － City , State Provide for the timely construction of new build/upgrade of Fiber cable related facilities by effectively coordinating and/or planning with other departments, utility companies, builders/developers and local governmental authorities Schedule and direct all placing and splicing of Fiber cable in field Job site quality inspections, ensuring compliance with applicable engineering standards, City and State and State Codes, and other regulations Obtain construction permits and utility permits, including make-ready, right-of-way, railroad, road-bore and crossing permits Improve work efficiency by recommending method improvements, budget expenditures, equipment uses and modified construction placing of Fiber practices Manage/Supervise union employees, estimate workloads and assign priorities to ensure maximum productivity and that deadlines are met Issue Fiber placing projects to subcontractors after assessing their work schedule, availability and area of expertise Modify system design and construction plans when problems occur by using discretionary authority and knowledge of theory and design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs Technical: Telecommunications Houston TX Harris County 1976 High School Diploma Bishop Forest High School General Schulenburg TX Fayette County Affiliations Communications Workers of America IBEW United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade ",CONSTRUCTION 402," SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention to detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support , 01/2006 to 01/2012 Company Name － City , State Accurately monitored and evaluated ads for specifications and standards compliance. Provided high standard of service and attention to detail. Quickly and effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Answered multi-line phones. Maintained inventory of office supplies. Managed all aspects of daily office operations. Created and edited memos, correspondence and directory reports for management evaluations and presentations. Box Office Manager , 01/2003 to 01/2006 Company Name － City , State Managed all aspects of ticket sales. Maintained data base of all season ticket holders, answered multi-line phones, and kept an inventory of all supplies. Organized volunteers to work in the box office to help with ticket sales for concerts. Education and Training High School Diploma : 1985 Northwood High School － City , State ",SALES 403," BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology and Cyber security professional with outstanding managerial and customer service skills, excellent written and verbal communication skills, seeks challenging position with an organization where I can make a big impact with my multifaceted experience, training and education. Excellent record of problem solving and achieving results in high-operations-tempo environments. Successful team leader and highly-motivated mentor with proven dedication to self and subordinate improvement. *Superior knowledge of INFOSEC/NETOPS techniques to determine requirements for information technology equipment and systems. Excellent knowledge and ability to negotiate in financial control, budget systems, and security management. Working knowledge of budget and cost analysis processes. *Thorough knowledge of Office of Management and Budget (OMB), Department of Defense (DoD) and U.S. Air Force regulations, principles and practices pertaining to logistics, INFOSEC/NETOPS, installations, and mission support functions. Exceptional ability to recognize and analyze problems, conduct research; summarize results, and make appropriate recommendations. Recognized expert in DoD planning, programming, budgeting and execution (PPBE) process. *Expertise in capability planning in IT environment, enterprise technical/Certification and Accreditation standards, CCRI processes, procedures, security practices, and IA vulnerability tools i.e. ACAS. *Ability to apply knowledge of current security tools, and techniques to execute Authority to Connect and Authority to Operate network systems. *Thorough knowledge of SCADA systems operations, security, safeguards and protection *SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 to Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, and evaluate multiple enterprise level IT programs, serve as senior technical advisor and evaluator for programs using cutting edge technology for the Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance and reconnaissance (C4ISR). Establishes, develops, and maintains effective working relationships with top functional area managers, program managers, commanders, contractors, vendors, DoD and other non-DoD agencies, and communications and information personnel in the National Capital Region. Researches and recommends innovative approaches to resolve major IT problems. Performs more complex aspects of the project management, evaluation, and oversight responsibilities such as feasibility studies, systems analysis, systems development, implementation, systems integration, and problem resolution. 08/2009 to 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City , State Developed detailed operations plans and operations orders supporting cyber requirements at the strategic, operational, and tactical levels of cyber warfare. Enabled crisis action planning, development of strike packages and cyber effects to protect U.S. air, land, sea, space, and cyberspace domains. Collaborated with Defense Information Systems Agency and other US Government partners to develop and implement directives for Global Information Grid (GIG) operations. Developed information operations and computer network operations plans, including defensive computer operations planning, to ensure support Geographic Combatant Commanders' intent. Made recommendations to posture GIG to respond to emerging and current threats. Supported Defend the Nation (DTN)-China Operation Planning Team with technical, INFOSEC doctrine, appropriate technologies, techniques, and tools. Coordinated changing mission parameters with US/Allied/Coalition partners: identified and prioritized Intelligence Community cyber requirements and provide intrusion response planning. Made substantive recommendations to NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance as it pertains to threats, operating environment and operational requirements. Provided expert analysis of ongoing Net/Ops events, malicious activity and trend analysis. Developed operational plans and orders to counter malicious activity and mitigate identified or potential threats to the GIG. 09/2006 to 08/2009 Senior Technical Analyst Company Name Technical lead on digital media projects, guided teams to solutions that leveraged technical capabilities. Defined requirements for computer-based systems that supported electronic publishing Air Force wide. Achieved accurate and timely publication of electronic publications and forms. Ensured documentation of requirements for systems administration and information tasking orders. Served as technical lead on electronic publishing development and integration teams. Ensured all development was consistent with Air Force guidance. Established policies and procedure to manage the Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training and data management. Represented the Office meetings of interagency and inter-command groups concerned with development and support planning using state-of-the-art techniques in electronic publishing areas. 08/1998 to 09/2006 IT Specialist Company Name － City , State Managed computer support , cost analysis, and acquisition to support ANG work plans. Lead teams to execute Air National Guard budget for computers and associated technologies. Proven ability to formulate, justify, and defend assigned programs and projects. Demonstrated knowledge of cost comparison procedures, directives, and communications. Communicated effectively in written and oral mediums. Provided technical direction concerning the acquisition of hardware and software for the entire Air National (ANG). Performed analysis and evaluation of hardware and software to provide the best technical solution. Advised components of the ANG on acquisition, procurement, maintenance and feasibility for adoption of information technology hardware and software. Education M.S : Public Administration, Government Law Sul Ross University － City , State Public Administration, Government Law B.S : Psychology, Education Morgan State University － City , State Psychology, Education Jun-2014 SPECIALIZED TRAINING _ *Security + Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009 *DOD Information Assurance Boot Camp 06-Nov-2009 *Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written ",INFORMATION-TECHNOLOGY 404," DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile Results- driven and highly skilled Account Manager and Sales Leader with 10+ years of experience developing and executing plans that cover all aspects of the sales cycle.  Provide strategic support to customers by leveraging trends in technology, analytical analysis, and solutions to the challenges of their business.  Creates effective strategies to keep the pipeline accurate, moving, and exceeding goals. Skill Highlights Strategic account development Strong interpersonal skills Team building expertise Proven sales track record Relationship selling Strong deal closer Skilled multi-tasker Analytical problem solver Core Accomplishments Created strategies to develop and expand customer sales, which resulted in a 67% increase in annual sales. Increased territory penetration 25% from 19 to 25 States. Managed a portfolio of accounts totaling $10,500,000 in annual sales and $32,000,000 in total contract value. Generated a pipeline of more than $150,000,000 in net new opportunities in 12 months. Professional Experience Company Name City , State Director of Business Development 07/2013 to Current Worked closely with other company executives to identify new business opportunities, securing contracts for enterprise government software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Managed Service solutions. Targeted new government agencies and new product lines to close 7 deals in one year in the public sector industry. Created strategies to develop and expand existing customer base, which resulted in an $18,000,000 contract, the largest in the history of the company. Company Name City , State Deputy Secretary of State 01/2007 to 07/2013 Accountable for the  Election, Corporation, Professional Licensing, Securities, and Enforcement divisions day-to-day operations  including overall constituent satisfaction. Reduced application processing intervals from 4 weeks to 2 days through the restructure and streamline of multiple divisions of government. Strengthened State agency's ability to provide fair, secure, and accurate elections to the voters by leading implementation of the new Statewide Voter Registration software solution. Company Name City , State Territory Manager 07/2006 to 01/2007 Educated mortgage brokers on the variety of wholesale loan products and available credit options. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Increased monthly mortgage origination from $100,000 to $800,000 per month in assigned territory. Company Name City , State Account Manager 03/2006 to 07/2006 Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Engaged non-standard borrowers to leverage all of their financial resources to optimize their borrowing ability. Captured outstanding performance awards by outperforming established monthly lending of 120% of quota. Company Name City , State Territory Manager 03/2005 to 03/2006 New business development to capture market share for second mortgage wholesale lending in South Carolina. Assisted mortgage brokers and bankers to allow them to maximize revenue per loan and optimize customer relationship. Created a niche for the broker allowing them to increase their revenue by fees up to 20%. Devised a plan to revitalize the territory delivering an increase in monthly second mortgages from $250,000 to $1,000,000 per month. Company Name City , State Financial Analyst 07/2004 to 03/2005 Provided full service business relationship management to leverage all of the deposit, investment, and lending portfolio of the bank. Devised a plan to catapult a nonperforming retail branch to produce $250,000 per month in new deposits as well as $250,000 per month in new loans. Company Name City , State Territory Account Manager 10/2002 to 01/2004 Business development for Software as a Service (SaaS), managed services, Voice over Internet Protocol (VoIP), hardware, and telephony for mid-tier market Managed a portfolio of 35 accounts, which generated $2,000,000 in revenue per year. Leveraged new product offering to win performance recognition from senior management for commitments of over $200,000 per year in new business. Company Name City , State Global Account Manager 10/1996 to 07/2002 Business development position to seize opportunities in the international wireless infrastructure industry. Engaged multiple product organizations to increase market share by 20%. Worked closely with company executives to identify new business opportunities, securing an $85,000,000 contract Sales Executive Tracked RFPs and bids to develop new business opportunities. Developed innovative business plans and sales strategies for the public sector market resulting in expanding the customer base 25% Surpassed annual quota by 120 %. Developed and expanded existing customer sales by $1,000,000 in the first 90 days. Chief Operating Officer Presented policy and budget reports to the Governor, Secretary of State, Legislative leadership, and Legislative committees. Streamlined the internal structural roles, processes, and responsibilities to achieve a 35% reduction in budget Reduced and controlled expenses by being the first Georgia public sector agency to implement zero based budgeting. Assistant Elections Director/Operations Manager Managed team of 7 election professionals. Directed strategic initiatives to achieve more efficient processing of election requests, voter registration applications, and election supplies. Developed and managed annual operating budgets for State Election Division Executive Director of the Georgia Athletic and Entertainment Commission Coordinated all department functions and regulations for all combative sporting events in Georgia. Maintained detailed administrative and procedural processes to improve accuracy and efficiency which increased events from 11 to 49. Standardized and brought online the department filing system to increase revenue by 129% Championed the initiative that resulted in the largest combat event regulated in the state which resulted in a direct tax benefit of $215,000 and an estimated indirect benefit of $5 million. Territory Account Manager Developed and executed annual sales plans and strategies for Competitive Local Exchange Carrier(CLEC) and Independent Local Exchange Carrier (ILEC) markets. Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Received company Employee Performance Award after achieving 180% of sales quota in 1999, 160% of sales quota in 2000, and 150% of sales quota in 2001. Asset Manager Executed accounts receivable reporting enhancements and reconciliation. Addressed and resolved non-routine, complex and unexpected variances for accounts recevables. Received company Employee Performance Award after reducing accounts receivables disputes by $10,000,000 Education Bachelor of Business Administration (BBA) : Finance and Economics 1996 Augusta State University, Hull College of Business , City , State Skills Business Development, Complex Sales Strategy, Public Policy, Enterprise Software, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Technical Analysis, Financial Analysis, Budget, Public Sector, Telecommunications, Sales Reporting, Public Speaking, Public Presentations ",BUSINESS-DEVELOPMENT 405," COORDINATOR Career Overview Committed and detail-oriented administrative professional with exceptional customer service and problem solving skills. Organized and energetic team player with a strong work ethic. Skill Highlights Microsoft Word, Excel Microsoft Power point, Outlook Spreadsheet development Employee training and development Coordination Deadline-oriented Creative problem solving iMs Connexis proficient Core Accomplishments Verizon Wireless Winner's Circle for exceeding yearly quotas 2005, 2006 Administrative Office of the Courts Georgia grant recipient 2007, 2008, 2009, 2010, 2011, 2012 Criminal Justice Coordinating Council of Georgia grant recipient 2013, 2014, 2015 Professional Experience Company Name July 2003 to Current Coordinator City , State Hire, train and supervise all interns, part-time and contracted employees Responsible for allocation, acquisition, and budgeting of monies through grant writing and invoicing Daily communication with Superior Court Judge/staff regarding compliance matters, court calendars, updates/changes in status, grant information and treatment provider standards Review and present treatment provider contract to Superior Court Judge and Board of Commissioners Review and present the Department of Behavioral Health and Developmental Disabilities (DBHDD) contracts to Board of Commissioners and submit all qualifications, license and insurance information of treatment providers Evaluate program through data reporting, grant writing, and other documentation and submit findings with recommendations to the Administrative Office of the Courts and the Criminal Justice Coordinating Council Liaison between Drug Court/Superior Court Judge, District Attorney's Office, Public Defender's Office, Superior Court Clerk's Office, Carroll County Jail staff, Sheriff's office staff, Carrollton Police Department, and Georgia Department of Corrections Probation Division staff and others Liaison between DBHDD and Carroll County Board of Commissioners Referral source to Pathways Community Services Board, Goodwill Industries, Georgia Department of Labor, West Georgia Technical College, local staffing agencies, treatment facilities and half-way houses/others Responsible for case flow management Maintain 70+/- clients at any given time Maintain a fully functional drug testing lab including, but not limited to, ordering all reagents, supplies, sample collections as well as interpret and report results to appropriate agencies Responsible for building relationships within the community through public relations. Company Name May 2003 to June 2007 Retail Sales Representative City , State Responsible for sales and maintenance and yearly sales quotas Exceeded monthly quotas Trained and updated employees on computer systems and phone operations Responsible for all store functions including transactions, audits, and reconciliation of daily receipts Verified service contracts with customers and advised them of the circumstances of early termination/penalties/overage fees Evaluated customer billing and propose cost-savings to customer. Company Name August 1999 to February 2003 Sales Manager City , State Hire, train, and supervise part-time personnel Responsible for all accounts receivable and payable Prepare payroll and legal documents according to federal and state regulations Maintained appointment calendar of buyers, sales, and shows Maintained database of clientele and sent notifications of sales and shows Coordinated Apparel and Gift Mart Shows eight times per year Assisted in all merchandising of showroom Responsible for decisions made regarding design and manufacture of apparel. Education University of West Georgia December 1995 B.S : Criminal Justice City , State Post-graduate courses including Business Administration and Secondary Education National Drug Court Conference 2012 City , State National Drug Court Conference 2009 City , State National Mental Health Court Conference 2009 City , State National Judicial College 2007 Drug Court Coordinator Training City , State State of Georgia Drug Court Conference 2005 City , State 2013, 2014 Work History Company Name July 2003 to Current Coordinator City , State Company Name May 2003 to June 2007 Retail Sales Representative City , State Company Name August 1999 to February 2003 Sales Manager City , State Additional Information Carroll Meth Awareness Coalition, Treasurer, 2009-present Chapter Adviser, Phi Mu Sorority, University of West Georgia, 2014-present Community Foundation of West Georgia 20 for 20 donor, 2013-present Skills accounts receivable, administrative, billing, budgeting, contracts, client databases, documentation, grant writing, invoicing, payroll, personnel, public relations, reporting, sales, staffing, phone ",APPAREL 406," OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional with over twenty years of financial services industry and fifteen years of practical management experience.Highly detail-oriented and organized. Areas of expertise include conflict management, customer service, marketing and client interface. Advanced training in risk assessments, management controls and audit planning. ​ ​ Highlights Customer service Schedule management Project management  Strategic and financial planning expert Mergers and acquisitions knowledge Negotiations, risk mitigation  Exceptional customer service skills Microsoft Office proficiency Proficient in Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction and containment Staff leadership and development Superior organization skills Accomplishments Reduced capital spending by 35 % per year as the leader of a cross-functional trading floor teams in San Francisco and New York. Head of Business Continuity for NYSE-SF and NYSE-NY. Recognized for achieving flawless audit scores from both NYSE Regulation, Securities and Exchange Commission and FINRA. Authored and published trading floor rule filings for NYSE- SF and NYSE-Amex- 2008-2013. Launched the Amex Trading Floor-NY in 2008-2009, hired all trading floor staff. Authored all trading floor employee procedures, manuals, and company policies for both NYSE-SF and NYSE-Amex. In charge of streamlining staffing levels for three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 to Current Company Name － City , State Planned and executed operational audits of various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks and profit opportunities. Developed and implemented efficient accounting, financial and operational systems. Generated new accounts by implementing effective networking and content marketing strategies. Reviewed new customer orders and requests and manually entered data Systematically prepared documents and assembled financial statements for independent auditors i nto a centralized database. Managing Director - Head Of Trading Floor Operations Feb 2009 to Oct 2015 Company Name － City Supervised and managed all daily operational trading floor activities, all trading floor staff and all trading floor broker operations on the San Francisco trading floor  Worked with FINRA Floor staff to enforce trading floor rules Responsible for enforcement of trading floor rules and regulation for open out-cry trading. Developed strategy for internal and external regulatory examinations, collaborated with internal and external audit and market compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Designed the employee performance evaluation process and merit program. Wrote all employee company policies and procedures for the trading floor. Increased the employee base to meet changing staffing needs. Implemented an innovative employee incentive and training program. Handled exchange customer error account for San Francisco  SR. Director - Options Trading Services and Operations Oct 2007 to Feb 2009 Company Name － City , State Stationed in New York for the launch and merger between the NYSE and the American Stock Exchange. Implemented and authored all company policies and procedures for the trading floor. Recruited and interviewed 70 applicants per one year period. Reviewed federal and state laws to confirm and enforce company compliance. Wrote all employee performance evaluation reviews and recommended merit increases. Implemented an employee bonus program. Maintained all of the departments procedures and written documentation for both NYSE SF and NYSE Amex NY. Director -Manager -Options Trading Services May 1992 to Oct 2007 Company Name － City Managed trading floor staff and all trading floor procedures. Oversaw all facilities and maintenance of the entire options department. Developed and managed quarterly operating budgets for the entire San Francisco Trading Floor and Options department.  Analyzed employment-related data and prepared required reports. Collected and analyzed data to evaluate operational issues and make process improvement recommendations.Communicated the duties, compensation, benefits and working conditions to all potential candidates. Defined strategy and business plans for entire SF-options trading floor. Rolled out new front end proprietary software for all trading firms. Traded customer orders in a fast paced open-out-cry environment. Oversaw scheduling for the day-to-day activities of assigned trading pit. Education Associate of Arts , History Diablo Valley College － City , State , USA Pursued BA in Finance  Economics / Spanish Los Medanos Collage － City , State , USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate - NYSE-REG MBCI ( Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins for NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management. ",FINANCE 407," ASSISTANT TEACHER Summary Energetic Childcare Provider with 7+ years working with children in settings such as a day care center, in home nanny, and elementary schools. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum. Skills Positive reinforcement methods Professional babysitter and nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler and preschool curriculum expert Skilled in working with special needs children Reliable and punctual Friendly Cheerful and energetic Behavior management techniques Playful Engaging Active listening Arts, crafts and games Calm under pressure Self-motivated Certifications First Aid, CPR, and CPI Certified. Experience 04/2016 to Current Company Name － City , State Promoted good behavior by using the positive reinforcement method. Taught basic education principles while complying with IEP and ARD goals. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Administered medication and minor first aid to sick and injured students. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. 09/2015 to 04/2016 Assistant Teacher Company Name － City , State Promoted good behavior by using the positive reinforcement method. Promoted language development skills through reading and storytelling. Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps. Relieved the head teacher and toddler teacher. Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces. Organized small groups of children while transitioning to and from outdoor play. Administered medication and minor first aid to sick and injured students. Dressed children and changed diapers. Communicated regularly with parents about daily activities and behaviors. Offered parents detailed daily reports that outlined their child's day. Maintained a child-friendly environment by allowing frequent access to outdoor activities. Addressed behavioral and learning issues with parents and daycare management staff. Engaged with children individually to meet their emotional and physical needs. Sparked imagination by helping children discover new things each day. Encouraged child involvement in classroom experiences. 09/2016 to 09/2017 In Home Nanny Company Name － City , State Organized activities that developed child's physical, emotional and social growth. Redirected child to encourage safe, positive behaviors. Physically and verbally interacted with child throughout the day. Made nutritious snacks and meals for child. Established and maintained a safe play environment for the child. Monitored child's play activities to verify safety and wellness. Taught child personal care behaviors, including toilet training and feeding. Education and Training 2013 High School Diploma Crossroads College － City , State Skills Being able to work as a a team to help de-escalate situations. ",TEACHER 408," PURCHASER / PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager to contribute comprehensive skills toward actively supporting a progressive organization as a key team member. Featured Skills x Expedite / AOG / Logistics x Customer Service x Finance / Accounting x Sales x Purchasing x Inventory Control x Stores / Warehouse x Management x Shipping x Receiving x Bookkeeping Ability to act independently to determine methods and procedures on new assignments. * Ability to respond consistently with a high degree of initiative to resolve issues or complex problems that may arise. * Ability to maintain positive company image and brand. * Ability to perform work accurately and thoroughly. * Efficient organization and time-management skills. * Ability to prioritize tasks and meet deadlines. * A courteous and professional demeanor. * Strong negotiation skills * Ability to work well under pressure * Intermediate to advanced computer skills. Proficient with MS Office suite and other work-related software. Additional Comments I have been working in the Aviation industry for 12 years now and bring with me a total on 15 years of experience that makes me a well-seasoned professional. I bring with me experience of working with commercial, military, charter, and prototype aircraft. I am experienced and knowledgeable with Boeing, Airbus, Bombardier, Dornier, and Lockheed and have proven myself to be both versatile when working with various aircraft makes & customers. Experience January 2011 to Current Company Name City , State Purchaser / Production Coordinator My journey at Flightstar began with production coordinating, where I was responsible for interfacing with leads, project managers, and customer representatives regarding aircraft documentation, parts status, and any problems that may affect the delivery schedule. In this position I was responsible for aircraft paperwork and work cards during the maintenance visits. I worked one on one with purchasing to ensure the proper communication of parts that could affect aircraft delivery and help expedite these parts as necessary. When services were required either in house or items being sent out for any kind of testing or repair, I would provide complete and accurate paperwork to purchasing. Daily reporting of parts statuses, man hours, and aircraft schedule was a daily task. Being a coordinator first and already having experience in purchasing made my transition to a buyer smooth since I could now work more closely with the coordinators with each of us able to support one another better with part status updates and any paperwork issues. Like coordinators I have to interface with leads, project managers, and customer representatives. In addition I have to communicate between various departments at FAS such accounting to make sure that material is paid and billed accurately as well as quality to make sure that the parts purchase are up to standard and come from an approved source. Being on both sides of the fence I know see that coordinators spend more time corresponding between the different areas of the job where buyers spend more time on parts themselves. Purchasers are responsible for every part purchased or requested and Have the sole responsibility of resolving any materials needed. I have to not only purchase the parts but also validate the paperwork or trace is acceptable and legal. If it isn't, resolve any rejected parts by means of returns and credits. Buyers are responsible for expediting all orders and making sure that they are received as needed. We then report this information to the coordinators and project managers as necessary. Outside vendor interaction is a big part of purchasing and we have to form business relationships to effectively perform or duties. In addition I am responsible for meeting standards and performance metrics within the company to make that we are functioning at an industry standard to rise above the competition. Purchasing is also responsible for cost savings such engaging in supplier contracts and rebate programs. These savings of course benefits everyone on the company. Purchasers are a point of contact between FAS, suppliers, and customers regarding materials so effective communication and reporting is key in this position. February 2009 to December 2010 Company Name City , State Purchasing Clerk / Material Specialist Working with Vision Airlines included a lot of different responsibilities. Not only was I responsible for quoting and purchasing materials for both Aircraft and Stock, but also included Stores / Warehouse, Shipping, and Receiving responsibilities. Being a smaller Airline I work closely with the Executive staff as well as the owners of the company themselves. After receiving a Material Order Request, I would acquire the necessary quotes to find the best price and lead time available. If needed, get approval to proceed with the order. Coordinate and expedite the shipping and payment process to get the material where it needs to be in a timely manner. I would match invoice with purchase orders and track shipments to assure their arrival. Upon receipt of material, I then would verify proper certification of the material, receive into the system, and label as required. Once material is ready to be used, issue from the system to assure all records was correct. All of this required constant tracking using Excel, Word, and Adobe. I kept records of all transactions whether it was materials needing to be ordered, Purchase Orders themselves, Invoices needing to be paid, or items that that have already been received. As well as certifications and any other information requested from maintenance. If an item needed to be shipped I was responsible for the proper packaging, handling, and traceability to be done in a professional manner. As part of the AOG team I would be called on at any time to locate and facilitate the material where the urgent requirement may be. This involved having key information to acquire the material and coordinate with the proper logistics necessary. Also as a valued member of the material group I have represented the Airline at maintenance facilities to properly manage the material being ordered and used for an Aircraft. February 2005 to January 2009 Company Name City , State Purchasing Agent / Material Expeditor I started working as a Material Expeditor which required me to work closely with Purchasing, Maintenance, and the Airline. Being an Expeditor had responsibilities that could change day by day depending on what was required of me. I provided daily reports and expedited any material needed to keep the production process flowing efficiently. This meant coordinating the order and shipment process, as well as the actual delivery of the material. My responsibility as a Purchasing Agent is to find price and availability on material needed and then order and track for prompt shipment. This requires me to deal directly with the vendors and develop relationships for future business. I also retrieve any and all paperwork required, retrieving certification, submit any and all signatures necessary, and expedite the material in a timely fashion. Once I have received the material I then facilitate and expedite the flow of materials to and from various departments. I have worked with many different Airline companies as well as Military, which all have high and demanding standards to meet. With this job no two days are the same, it is a constant change with challenging obstacles. In addition to being a Buyer and Expeditor, I was responsible for doing spare Sales to sister and contract companies. This required the technique of verifying stock, quoting material, ensuring proper certification, and shipping. Between the three job functions I was constantly providing and coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test of Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate of Training ""Gold Award"" Administration Maintenance Technicians Awards Program 5/2001 State of Florida High School Diploma Department of Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known for 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey ",AVIATION 409," BUDGET AND ADMINISTRATION MANAGER Experience 01/2016 to 01/2017 Budget and Administration Manager Company Name － City , State Responsible for providing financial explanation of a $3M budget for the division of Information Technology. Upheld the processes, policies and procedures as specified by finance. Provided financial plans for new year, mid-year and closing of the financial year based on upcoming projects. Created contracts with vendors and individuals who will be providing services for Information Technology. Worked closely with Human Resources to ensure that all positions are recorded and can be financially accommodated. Ensured that all monthly invoices were processed in a timely manner. Liaison between federation and vendors to ensure that all documentation was received for them become approved partners who cleared to work with the Federation. Managed payments of invoices for the Information Technology. 01/2006 to 01/2016 Administrative Aide II Company Name － City , State Maintained the critical day-to-day office confidentiality. Participated in departmental financial planning based on needs for upcoming academic year. Reconciled departmental credit card accounts for Chief of Staff and Director of Global Communications while upholding the policies of the card. Provided customer services to high profile guests in person and over the phone. Collaborated with various departments with day-to-day activities and special projects. Worked on special events including the 40 Acres and a Mule Anniversary Gala; Kept a detailed record of all donations including items to be auctioned. Participated in the hiring process and day to day management of casual student worker. Collaborated with Assistant Dean for Administration on numerous projects including Tisch admissions for 100 - 125 applicants for Early Decision I & II, Regular Decision Transfers, Graduate Students and the Summer High School Programs. Prioritized inquiries to the Dean, acting as liaison. Direct general inquiries to appropriate contacts and/or departments, utilizing knowledge of school and university organization, policies and procedures. Drafted, customized and edited correspondences for the Dean and the department. Managed all Tisch housing apartments. Ordered departmental supplies based on actual departmental budget. Volunteered to participate in the Freshman Follow-Up which ensured that freshman and students new to the school were adjusting well to life at NYU. Established and maintain departmental filing system, securing documents of a confidential nature. General clerical responsibilities include maintaining departmental calendar, processing budgets, tracking staff attendance and submitting timesheets to Human Resources, maintaining office supplies. 01/2001 to 01/2006 Administrative Aide Company Name － City , State Researched potential donors for the Prospect List used to expand the donor list. Created excel worksheets on prospect donors, tracking giving habits and preferences. Organized events, including the Sundance Reception for Tisch School of the Arts and the annual Wasserman Award Reception for that year's scholarship recipients. Maintained and updated the list of the members of the Dean's Council, including highly confidential personal information for numerous high-profile donors. Updated and maintained Advance database to track prospects and donors, including parents, students, and faculty of the university and promised or received gifts. Coordinated travel arrangements for Associate Dean of External Affairs and staff. Prepared documentation and materials for grant applications to support the school. Created and edited correspondences, including mass mailings to Dean's Council Members, Prospective Donors, and parents. General clerical responsibilities included tracking departmental expenses to plan for new budget year, processing and reconciling budgets, coordinating meetings both within and outside of the department, submitting staff timesheets to Human Resources, maintained office supplies and files, responding to in-person and telephone inquiries. Education and Training 2015 MS : Human Resources Management WALDEN UNIVERSITY － City , State Human Resources Management 2001 BA : Comparative Humanities SUNY OLD WESTBURY － City , State Comparative Humanities Skills academic, Arts, budgets, budget, clerical, closing, contracts, Council, credit, customer services, database, documentation, special events, filing, finance, financial, financial planning, grant applications, hiring, Human Resources, Information Technology, Director, materials, meetings, excel, office, policies, processes, Reception, reconciling, telephone, phone, travel arrangements ",ARTS 410," CONSULTANT Summary Friendly and enthusiastic [Job Title] with [Number] years of specialization in [Type of Restaurant]. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highlights Detail-oriented team player with strong leadership, advising, consulting and problem resolution skills. Offer valuable experience in sales and customer service, along with prospecting and account retention. Maintain excellent interpersonal communication, strategic and tactical problem solving skills. Excellence in Salesforce CRM, Microsoft Dynamics CRM and Microsoft Office suite. Proficient in Adobe suite. Accomplishments Dean's List for Academic Honors: Fall 1998 through Summer 2002 Experience 01/2015 - Current Company Name － City , State Consultant to transform business operations and to achieve business goals through use of DNB tools and CRM integration. Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets. Transformed business operations and contributed over $8M in revenue by FY13Q2 to achieve business goals. Consultant to transform business operations and to achieve business goals. Design, manage, and deploy complex, high-risk technical customer solutions from conception to production. 01/2011 - 01/2014 Company Name － City , State Senior Business Consultation Acquisitions New Business Acquisition and Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved more than 2,000 network disruptions during our 2012 contract, resulting in decreased impact on customer revenues. Presented weekly reports to client executives, supported and managed the client relationship across a dynamic, high intensity environment with stringent SLAs while achieving timely implementation, adhering to budget constraints, and generating new business opportunities. Acquisition of new customers through inbound calls and chats, probing questions and value add of product suite. Knowledgeable of full product suite from sales and marketing tools to financial services and custom API integration. Hoover's, DNBi, FR, 01/2010 - 01/2011 Company Name － City , State Independent Agent Streamlined team operations and facilitated issue resolution to meet contract compliance metrics. Marketing AFLAC supplemental insurance products through outside sales and networking to generate accounts. Accountable for servicing new and existing payroll accounts and policyholders, along with nominating recruits. Consistently meet new business goals for individual direct accounts, group payroll and employee direct accounts. 01/2009 - 01/2010 Company Name － City , State Account Executive Presented over 300 test cases to the State of Connecticut, which established realistic expectations of project deliverables thereby strengthening the customer relationship while also achieving deadlines and exceeding targets. Sold Search Engine Marketing and Optimization services to businesses through face to face or phone presentations. Responsible for generating leads, maintaining CRM data, acquiring and servicing new business accounts. Repeatedly exceeded monthly goals by generating high levels of new clients along with excellent retention rates. 01/2008 - 01/2009 Company Name － City , State Owner / Publisher Concurrently planned, executed and deployed 27 critical client projects within a 6-month period while also actively managing 100+ pipeline client projects. Developed and successfully implemented a Concept to Production Life Cycle management enhancement solution. Oversee all facets of the publication including client relations, ad design, layout, distribution and pay processing. Took over entire business and turned around for print within two weeks by preserving and increasing advertisers. Created awareness in community and grew client base and relationships with thorough account management. 01/2007 - 01/2008 Company Name － City , State Sales and Marketing Director Exceeded customer expectations by clarifying project outcomes, summarizing HP's service performance data, and emphasizing benefits of service changes to customer. Created sales division and generated new clients through consistent, persistent prospecting and networking. Business consultant accountable for developing and launching small business video and online media division. Responsible for all aspects of projects, overseeing entire production process, and maintaining client relationships. API 01/2005 - 01/2008 Company Name － City , State Account Executive and Media Consultant Consultative outside sales position requiring organization, self-motivation and time management skills. Consistently achieved objectives for revenue generation through print, online and search engine advertising sales. Responsible for prospect generation, along with all aspects of account development and retention. Education 2002 St. Edward's University － City , State , US Bachelor of Arts : Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor of Arts Degree in Communications with Specialty in Communication Studies: GPA 3.8 Presentations Planned and led meetings with executives, delivered a variety of presentations for numerous initiatives ensuring program alignment with expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions ",CONSULTANT 411," BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, and reliable social worker dedicated to providing effective and empathetic help. Adept at documenting case files and assessing clients. Talented at setting clients at ease and handling the stressful demands of working with cases of victims of abuse. Accustomed to working in fast-paced environments. Proficient at communicating with clients and professionals including attorneys, Judges, police officers, and others. Skilled at finding and implementing the best possible solution. Qualifications Ability to work effectively on my own initiative as well as within a team Respectable verbal and writing skills for report and assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient at managing complex case loads More than five years of providing exceptional customer service Ability to comply with company policies and procedures Skilled at individualizing case plans and empathize with clients Cultural competent professional Experience 02/2016 to 04/2016 Bilingual Client Advocate Company Name － City , State Answer Crisis Hotline, assess caller's needs, determine eligibility for shelter admission, or makes appropriate referral. Provide or arrange emergency transportation for incoming clients.  Complete intake procedures for each client, arrange for immediate needs of family.         Manage shelter operations to include: enforcing shelter rules, policies and procedures, ensuring a calm, supportive atmosphere, maintaining the security of the shelter, distributing incoming client mail, supporting  client participation in group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups for new residents, and educational/support when they occur during shift.         Documents appropriate information in client files and communication log in a timely manner. Completes all appropriate forms maintained in resident files. 05/2014 to 10/2015 Conservatorship (CVS) Specialist Company Name － City , State Responsibilities: Determining each child's needs and arranging for additional testing, evaluations, records, or further assessments they need. Assess families and create individualize service plans. Participating in court hearings. This includes preparing a family before the hearings, preparing court reports, and testifying in court about the child's needs, the family's progress, and the department's efforts to achieve permanency for the child. Documenting casework activity. Monitoring parents, children, and other important individuals involved in the case. Follow up with professionals to monitor the families progress. Referred parents to services such as random drug testing and anger management, counseling, and others. Maintaining good working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources. Visiting children and parents at least monthly for one hour to see if needs were been met. Schedule weekly visits between parents and children and provide transportation. Complete numerous of different types of forms. Investigate through out the case. Attend and actively participate in unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, and other emergency meetings. Request law enforcement, medical, educational reports, run criminal and CPS history, and report abuse. Utilize the State equipment such as assign laptop, printers, fax machines, and more. Conduct home studies Accomplishments: Basic Skills Development for CPS Conservatorship certificate Best Title IV-E intern of 2014 Successfully, managed approximately 40 cases of child abuse Impressed direct supervisor, program director, co-workers, and other professionals with my work ethic. Complemented multiple of times on my investigation, empathy, and ability to form and sustain positive relationships with challenging clients. Trusted with important projects such as transporting teenagers and toddlers to other states and solve issues that required a more tenured worker. 01/2013 to 12/2013 Sales Assosiate Company Name － City , State Salesperson Customer Service Manage fitting rooms Work any departmentWork as a team member Train and guide new workers as requested by manager. Fast paced environment Cashier Leadership opportunities 12/2009 to 08/2012 Company Name － City , State Salesperson Customer service Clean and organize store Manager assistant Open and close store Cash register and responsible for cash Train and guide new workers Make orders & answer telephone Education 2014 Bachelor : Social Work Texas Woman's University － City , State , United States President of Child Abuse Prevention Society (2013-2014) Member of Phi Alpha, national social work honorary society Selected for the honorable Dean and Chancellors' List Graduated with Honors (Magna Cum Laude 3.700 -3.899) Received paid internship with Child Protective Services (2014) Languages Bilingual Spanish/English ",ADVOCATE 412," REHABILITATION SPECIALIST / MASSAGE THERAPIST Career Focus To obtain admittance into the Masters of Science in Health Science and Rehabilitation program at Rocky Mountain University. Education Therapeutic Massage and Bodywork , 2013 Nevada School of Massage Therapy － City , State 4.0 GPA Bachelor of Science : Human Performance , 2012 Florida Gulf Coast University － City , State Elected as Student Government Senator for the College of Health Professions. Selected to Omicron Delta Kappa National Leadership honor society Vice President of Sigma Phi Epsilon Fraternity. Human Performance Student Association Event Planner Skills Microsoft Office (PowerPoint, Word, Excel) Distant learning education Time management Website Development Professional Experience Rehabilitation Specialist / Massage Therapist December 2014 to Current Company Name － City , State Privately owned Rehabilitation and Strength & Conditioning center. Work closely with owner and head Chiropractor for movement screening and rehabilitation treatments. Responsibilities include providing members with personal training, group fitness classes, massage therapy, movement assessment, and rehabilitation. Proficient in movement assessment using Functional Movement Screen and Selective Functional Movement Screen. Proficient with Move to Perform software for FMS and rehabilitation. Group Fitness Instructor May 2012 to Current Company Name － City , State Teach Aqua Bootcamp and Aqua Aerobics Primary focus of classes is to increase strength and endurance with added mobility framework for each class. Average class size is 20-30 members. Strength Coach/Massage Therapist January 2012 to Current Company Name － City , State Contracted personal trainer at Las Vegas Athletic Clubs. Work with an average of 25 clients per week. Primary focus is movement restoration, functional training, weight loss, and massage therapy. Manage and organize all business operations. Co-Founder January 2012 to Current Company Name － City , State Extraordinary Trainers is a health and wellness network organization made up of fitness and medical professionals in Las Vegas dedicated to providing top quality care to the community. Our team includes Personal Trainers, Chiropractors, Physical Therapists, Massage Therapists, Registered Dietitians, and Health Coaches. Utilizing a team approach, we are able to ensure that our clients get the treatment they deserve while every professionals remains in their scope of practice. We conduct weekly meetings for networking and building private business through teamwork. Fitness Specialist January 2013 to December 2013 Company Name － City , State Worked with SPRI at conventions such as IHRSA, Club Industry, and Interbike in Las Vegas. Educated attendees about SPRI products and demonstrated how they are implemented in different training scenarios. Wellness Coach January 2012 to May 2012 Company Name － City , State Designed new training programs for members of the gym. Cleaned and maintained all fitness equipment. Gave new member tours of the facility. Wellness Center Internship August 2011 to December 2011 Company Name － City , State Prescribed Fitness programs for members of the wellness center. Shadowed in Physical Therapy, Cardiac Rehabilitation, and Orthopedic Surgeries. Designed and completed wellness program using Kinesis equipment for weight loss for future study. Completed 500 internship hours. Certifications Certified Strength and Conditioning Specialist - NSCA Certified/Licensed Massage Therapist - NCBTMB Certified Personal Trainer - ACE TRX level 1 suspension training CPR, AED, First Aid - American Heart Association Professional Affiliations National Strength and Conditioning Association (NSCA) American Massage Therapy Association (AMTA) American Council on Exercise (ACE) Las Vegas Health and Fitness Chamber of Commerce American Heart Association Professional Development Selective Functional Movement Assessment Level 1- Minneapolis 2014 Boston Rehabilitation Summit - Boston, Mass. 2012 Perform Better Conference - Long Beach 2012 NSCA National Conference - Las Vegas 2011 Community Service Free Pre and Post Race Stretching/Movement Assessment for local triathlons and run races, BBSC Endurance Sports, 2012-Present Fitness educator, Henderson Bike Exchange , 2013 Water/Fuel Station attendant, IRONMAN Triathlon , 2013-2014 Golf Coach/Mentor, The First Tee, 2011-2012 Volunteer Worker, Habitat for Humanity , 2010-2012 Extra-Curricular Activities Endurance Events   Qualified for USA Triathlon Age Group National Championship 2013 & 2014 2014 Kokopelli Triathlon, Hurricane, UT - 1st place division 2014 Sand Hollow Triathlon, Hurricane, UT - 2nd place division 2013 Pumpkinman Triathlon, Las Vegas, - 1st place division 2013 Las Vegas Triathlon - 2nd place division ",FITNESS 413," CERTIFIED PERSONAL TRAINER Professional Summary Certified Personal Trainer   4+ years of experience with formal training in business development, leadership, health and fitness. Extensive sales and customer service experience.Passionate about designing exercise and nutrition plans to maximize workout efficiency, improve fitness, boost stamina and increase overall well being. Very Goal-oriented and self-motivated with talent in motivating others and developing a foundation to meet individual client goals, And most important of all creating a warm environment in which clients of all ages can successfully achieve health and wellness goals. Core Qualifications Fitness   ISSA Certified CPR and First Aid certified AED certification Weight management expert Personable and friendly Fitness programming specialist Fitness assessments Understanding of human anatomy Construction OSHA Certified NCCER Certified Permit processing Safe job site set-up Power and hand tool operation MS Office proficient Organized and detail-oriented Superb management skills Leadership Construction machinery operation Strong communication skills Detail-oriented Friendly and hardworking Experience Certified Personal Trainer February 2014 to Current Company Name － City , State Taught clients how to modify exercises appropriately to avoid injury. Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Re-racked weights to maintain a neat, organized and clean club. Devised and announced new classes and distributed guest passes to market the club. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and facility goals. Counseled clients on proper nutrition and exercise habits. Administered fitness assessments, Utility Supervisor January 2014 to December 2014 Company Name － City , State Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads. Review work throughout the work process and at completion to ensure that it has been performed properly. Collaborate with workers and managers to solve work-related problems. Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution. Transmit and explain work orders to laborers Assess training needs of staff and arrange for/or provide appropriate instruction. Conduct staff meetings to relay general information or to address specific topics, such as safety. Evaluate employee performance and prepare performance appraisals. Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance. Prepare and maintain work records and reports of information such as employee time and wages, daily receipts, or inspection results. Inspect equipment for wear and for conformance to specifications and determine extent of maintenance or repairs needed. Personal Trainer April 2012 to November 2013 Company Name － City , State Instruct participants in maintaining exertion levels to maximize benefits from exercise routines. Offer alternatives during classes to accommodate different levels of fitness. Plan routines and choose different movements for each set of muscles, depending on participants capabilities and limitations. Evaluate each individuals abilities, needs, and physical conditions, and develop suitable training programs to meet any special requirements. Monitor participants progress and adapt programs as needed. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Provide students with information and resources regarding nutrition, weight control, and lifestyle issues Administer emergency first aid, wrap injuries, treat minor chronic disabilities, or refer injured Plan physical education programs to promote development of participants physical attributes and social skills. Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participant's physical capabilities. Organize, lead, and referee indoor and outdoor games such as volleyball, baseball, and basketball. Conduct therapeutic, recreational, or athletic activities. Home Healthcare Provider April 2011 to November 2012 Company Name － City , State Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor. Provided primary resident care and assistance with daily living activities. Provided caring companionship to elderly and developmentally disabled patients. Worked as part of team to execute proper care of body mechanics and safety of patient. Provided on-call care at all times of day and night. Provided quality nursing care in accordance with resident care policies and procedures. Utilized strong assessment skills to determine necessary patient care. Tested patients' blood glucose levels. Evaluated health education needs of patients and provided necessary training and instruction. Processed monthly reports for department performance. Educated patients about their treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Education High School Diploma : 2011 Angleton High School － City , State , United States Qualified for State Choir solo ensemble Overall improvement award Played in Life as A Techie Played as Mushnik in The Little Shop of Horrors Nursing Alvin Community College － City , State , United States Skills Can lift up to 100 lbs. Knowledgeable computer skills in Microsoft word and Power Point Music Production Film/Act/Direct ",HEALTHCARE 414," AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service and air-cargo services. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training and development Accomplishments Increased airline revenue from all known shipper for all outbound and inbound freights and Indirect Air Courier customers. Experience 08/2014 to 03/2016 Air Freight Agent Company Name - City , State Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 04/2005 to 07/2010 Cargo Agent Company Name - City , State My responsibilities include: Tendering, accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. 08/2003 to 04/2005 Cargo Agent Company Name - City , State My responsibilities include: Tendering, Accepting, booking, inspecting and tracking outbound and inbound cargoes. Checking import/ export documentation to determine cargo contents, and classifying goods into different fee or tariff groups, using a tariff coding system. Contacting vendors to resolve problems with shipments; Determining method of shipment, and preparing bills of lading, invoices, and other shipping documents. Entering shipping information into a computer by hand or by using a hand-held scanner that reads bar codes on goods. Handling special commodity shipment according to TSA, CBP and FAA Regulation. Direct or participate in cargo loading in order to ensure completeness of load and even distribution of weight. Verify and monitor all inbound freights and transferred cargoes from different freight forwarders; Preparing daily reports on all transactions. Providing front counter and direct customer service to all vendors and shippers; Inspecting and screening of all outbound freights accordingly. Handling,inspecting and preparing all Dangerous Goods documents, Human remains and live animals shipments. Assisting customers and arranging for pickup of freight and delivery to loading platform; notifying consignees on arrival of shipments and arranges for delivery to consignees. Preparing manifest to accompany shipments and notifying shippers of delays in departure of shipment. Education 1987 AS : Liberal Arts & Business College of Micronesia - City , State Liberal Arts & Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping ",AVIATION 415," CUSTOMER SERVICE ADVOCATE Summary Detail-oriented Administrative/ Clerical support with extensive experience performing medical clerical duties and supporting 5 physicians in a busy medical office. Expertise includes with excellent communication skills demonstrated by18 years of experience, verifying insurance coverage, records reviews and schedule maintenance. Highlights Results-oriented Maintains strict confidentiality Meticulous attention to detail Excellent communication skills Team player with positive attitude Strong work ethics Experience Customer Service Advocate May 2014 to Current Company Name － City , State Provided accurate and appropriate information in response to customer inquiries by Medicare Part B providers Explain Medicare Part B claim denials and how to correct claim for payment. Provide reference and resource material to providers and conduct research into some denials Verify and confirm beneficiary eligibility in Medicare Part A and B. Strictly followed all federal and state guidelines for release of information. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Customer Service Representative September 2013 to May 2014 Company Name － City , State Addressed customer service inquiries in a timely and accurate fashion. Explaining current Medicare D drug plan to members Taking medication refill orders Researching plan design copay structures and formulary change Providing pleasant, accurate customer service Providing information regarding changes to Medicare Part D drug plan structures Providing Medicare mandates procedures and updates. Surgery Scheduler March 1999 to June 2013 Company Name － City , State Efficiently performed insurance verification and pre-certification and pre-authorization functions. Sending redetermination to insurance both private and government for surgical procedures Coordinate surgery schedule with patient, physician and operating room and p rovide patients with detailed information regarding dates, time scheduled and necessary Arrange and schedule pre-operative test for patient and maintains operating room schedule instructions, as directed by physicians. Contact patient to remind of post-operative instructions, as directed by physicians. Working knowing in Star Panel, Epic Hyperspace, and other systems Verify patient eligibility, coverage for procedure,obtain pre-certifications, authorizations for procedures and tests ordered by physician. Notify and forward paperwork for insurance certification to Billing Office and obtain additional paperwork if needed for compliance. Responds to written and telephone inquiries from carriers regarding surgeries Perform clerical duties to support physicians and the surgery scheduling function regarding patient and surgery information Office Assistant III February 1996 to March 1999 Company Name － City , State Responsible for printing daily schedules to pull medical records for clinic appointments and surgeries. Recorded and filed patient data and medical records Scanned and indexed clinic notes, pathology reports, lab tests, financial information in Electronic health record system Performed various administrative duties, including data entry and document preparation. Eliminated outdated records on annual basis by sending the records to be scanned Assisting medical students, doctors, nurses and secretaries archival retrieval Pick up, sort and distribute mail for clinic. Clerk III January 1995 to February 1996 Company Name － City , State Developed and created a more effective filing system to accelerate paperwork processing. Printing daily schedules, pull medical records for clinic. Verified that information in the computer system was up-to-date and accurate for appointments and surgery. Dispersed incoming mail to correct recipients throughout the office. Education Bachelor of Science : Health Care Administration with Concentration in Management , 1991 University of Phoenix － City , State Health Care Administration ,still in progress will graduate June 2016 High School Diploma : Psychology , 1990 Belmont University － City , State Studies included Statistical Mathematics, Western Civilizations , Majoring in Psychology Minor in Sociology Algebra I & II Stratford High School － City , State Studies included Algebra I &II and Trigonometry, Geometry and French I &II H Accomplishments Healthcare Administration- still in progress Accomplishments Certificate thru Vanderbilt Training and Development Organizational Skills Certificate received on June 22, 2000. Attendance in Tenn-care in-service May 2003, January 2004, March 2004, July 2005, August 2005 for BCBS pre-certs. Working knowledge in Excel and with CPT coding, Completion of Administrative Assistants Conference September 2008. Skills Scheduling, Strong verbal skills, Excellent written skills, ICD-9 and CPT coding ",ADVOCATE 416," EQUIPMENT ENGINEERING TECHNICIAN Professional Summary Skilled Maintenance Mechanic Technician with superb problem solving and multi-tasking skills. Self-directed and motivated worker. To obtain a position where Teamwork, Integrity and Proffesionalism are a high standard in the Company's Mission Statement. All while engaing in new challenges and learning experiences. Skills ·  20 years of Material Management experience  with State and Federal Government · 13 years of Law Enforcement experience with the United States Marine Corps and Army National Guard. · Knowledge of mechanical test equipment. · Work from written/verbal instructions, schematics, rough sketches, troubleshooting diagrams, layouts and plans, interpretation and application of technical knowledge and understanding of mechanical theory and principles. · Proficient in the use of PC's, MS  office, 10key by touch and Customer Service skills. · Forklift and Crane Certified · Self motivated to Lead and Achieve Company goals with excellence, integrity and efficiency. · NDT Level II  · Knowledge on mechanical, pneumatic and hydraulic theory and principles   Work History Equipment Engineering Technician 05/2014 to Current Company Name – City , State Responsibility for designing/selecting robotic systems, run simulation, implementation, commission and programming. Support and assist maintenance team in troubleshooting difficult breakdowns and chronic equipment failures. Conduct the installation of factory automation and electrical control systems for manufacturing equipment Provide Troubleshooting of electrical systems in plant manufacturing equipment Provide effective direction, coaching, and OJT to fellow employees on shift to boost their skill sets, and help Production achieve their goals. Plan and organize between shift and weekend work, including verification, for smooth operations. Assist the Supervisor in developing PMs and procedures for maintaining all of the equipment in the shop. Provide shift- to-shift communication in order to keep all associates up to speed and working toward the same goals. Set an example, and ensure that all associates comply with safety regulations and the plant's safety program. Work with engineers and fellow technicians to resolve technical problems. Assist in candidate selection as requested. Maintain departmental records Maintain spare parts inventory. Identify and order needed parts, maintain tracking system. Perform other duties as assigned by the Supervisor and Manager. Mechanical Technician 04/2013 to 05/2014 Company Name – City , State Implement repair services on all production equipment, auxiliary equipment and building equipment using hand tools, testing tools, manual drawings, computer and any other tools necessary to accomplish the task. Provide reliable, high quality customer support through on-site inspecting, installing, repairing and/or replacing fire alarm equipment as well as conducting preventive maintenance services pertaining to many different manufacturers equipment. Ensure conveyor belts working effectively Operating Engineer / Test Technician 11/2007 to 06/2012 Company Name – City , State Operates, repair and maintain Facility/Plant Machinery, Test Equipment, Lubrication and Cooling Systems and High Pressure Systems for NASA unitary Wind Tunnels. Constructs, modifies, maintains and services wind and propulsion tunnel research facilities used to test models of aircraft components, utilizing knowledge of engineering test methods and procedures. Installs and aligns mechanical hydraulic and pneumatic test equipment and models on support structures. Installs instrumentation, thermocouples and pressure taps on model and test equipment. Inspects test setup and operates equipment to detect and correct malfunctions. Maintains instrumentation equipment and accessories for pressure valves, icing indicators, drive units, spray units, and pumps. Confers with engineering and other personnel during testing and modifies model, test support structure, or test equipment as directed. Inspect, test, and install fire sprinkler systems, standpipe systems, fire pumps, and clean agent systems at various industrial, commercial and institutional facilities in accordance with various codes. Perform inspections, test and repair/replace fire hoses and fire hydrants. Generate reports based on inspection findings. Logistics Coordinator / Sr. Lab technician 10/2006 to 11/2007 Company Name – City , State Coordinates all incoming and outgoing shipments of solar arrays, panels, shipping containers and ground support equipment. Interfaces with Metrology personnel to ensure calibrated equipment needs are prioritized and maintains inventory of the Section's calibrated equipment. Supports work in progress, troubleshoots manufacturing problems caused by test equipment. Coordinates proof loading and non-destructive testing of lifting fixtures and handling equipment. Maintains inventory of industrial supplies. Disposes of hazardous materials and coordinates area compliance. Understands and follows the 20 elements of ISO 9001. Production Control Analyst 11/2004 to 05/2006 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's). Interfaces with process engineers, manufacturing operators and supervisors to control and analyze the movement of production. Resolves complex constraints for any WIP that may cause schedule delays, problem solve all audit issue on work centers. Perform internal and external expediting of critical parts and initiate and process scrap tags, and process miscellaneous issue requests. Extensive use of the Promis software. Trains new hires in Class 100 clean room protocol and enforces violations. Procurement of all clean room articles and consumables with outside vendors. Supervises courier team of 5 to ensure proper transport of company assets from site to site. Material/Production Planner 07/2001 to 02/2004 Company Name – City , State Expedites materials through production processes, coordinates actions with other departments, verifies kit hardware completeness and configuration, requests drawings and materials to be issued from stores. Resolves aging work orders, generates Non-conforming Material Reports (NCMR's), and generates shipping packing lists and invoice documents. Responsible for scheduling, releasing, updating, and closing work orders in a timely manner. Reports oral and written status of work progress to internal customers. Interfaces with all Operations functions Education General Courses : Monterey Peninsula College - City , State Technical Diploma : San Francisco Police Academy - City , State Accomplishments Writes DSN's for over shipment, wrong parts, and or no certification. Completes memo receivers for parts with no PO reference or those returned for repair. Coordinates efficient flow of materials and analyzes required capacity in processes with involved departments to ensure a smooth and timely operation. Extensive use in all Microsoft Office applications and the following software: WDS, LSS, CAVS II. Skills automation, closing, coaching, oral, hardware, customer support, designing, direction, hand tools, inventory, ISO 9001, Machinery, materials, mechanical, personnel, processes, Procurement, programming, progress, quality, Quality Control, Receiving, repairs, repairing, research, robotic systems, safety, scheduling, shipping, simulation, Supervisor, Test Equipment, Troubleshooting, written, articles ",ENGINEERING 417," SOCIAL MEDIA AGENT Summary College prepared student with over three years of front line customer service experience, excellent communication skills, with strong work ethic. Looking for opportunities in Corporate America to develop as a career professional where training, coaching, and mentoring opportunities are available. Teachable and quick to learn taking on new roles and responsibilities with flexible schedule. *Detail and Deadline Oriented *Critical Thinking *Superior Writing Skills Highlights Microsoft Office Suite *Avaya Phone System *Very accurate and rapid keyboarder *Sprout Social Media Management Experience 10/2015 to Current Social Media Agent Company Name － City , State Trained and work directly with MetroPCS HQ Build social media posts, advertising and promotions across social media platforms Engage in customer service via Facebook, Facebook Latino, Twitter and Instagram Monitor online public relations and continuously send in 'Hot Topics' to create new content online Sponsorship coordinator Escalate customer concerns directly to MetroPCS markets nationwide. 01/2014 to 01/2015 Customer Appreciation Team Agent Company Name － City , State Retention department for Metro PCS Cell Phone Company Inbound and outbound calls Answered customer service calls, and escalated/supervisor calls Floor walker in a call center environment to assist training agents Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Made reasonable procedure exceptions to accommodate unusual customer requests. 01/2013 to 01/2014 Floor Associate Company Name － City , State Executed store initiative related to sales, service, and customer experience. Met and exceed assigned customer experience and reputation and productivity targets. Resolved or escalated any customer service issues. Responsible for display maintenance, shelf maintenance, and store housekeeping. 01/2011 to 01/2012 Front Desk Customer Service Company Name － City , State Face-to-face customer service General office duties Inbound and outbound calls Customer account relations Customer enrollments and sales Accurately and efficiently completed all sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken and written form English and Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written ",FITNESS 418," CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 to Current Company Name – City , State Respond to phone calls and correspondence including but not limited too, appeals, corrected claims, timely filing, and claims projects. Responding to high call volumes of incoming calls and customer inquiries from current and prospective members, providers as well as internal and external business partners and seeing those calls to completion. Maintaining current knowledge of BMCHP and Wellsense Health Plan benefits, provider network development and contact issues, Mass and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues. Meeting performance goals established for the position in the areas of productivity, call quality and customer satisfaction. Adhere to HIPPA guidelines. Perform other duties when assigned Customer Care Representative 03/2017 to 04/2019 Company Name – City , State Resolving customer inquiries and problems through effective interaction with both internal and external staff‚ particularly in the areas of marketing‚ enrollment‚ provider relations‚ Customer Care Center and claims. Responding to a high volume of incoming calls and customer inquiries from current and prospective members‚ providers and both internal and external staff and utilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and sees those calls through to completion. Utilizing appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems. Maintaining knowledge of the plan contracts and effectively interpreting information related to the plan's benefits. Employs strong interpersonal skills in order to handle difficult calls courteously and professionally. Document calls in accordance with departmental policies. Work with peers to solve problems and promotes teamwork. Makeup Artist 03/2013 to 07/2014 Company Name – City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Server/Waitress 08/2009 to 05/2014 Company Name – City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Skincare Specialist 07/2006 to 06/2009 Company Name – City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name – City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Work History Server/Waitress 02/2009 to Current Company Name - City , State Presented and explained menus to customers - Answered queries regarding restaurant items and informed them of daily specials. Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner - Orders were assembled properly in the kitchen and delivered to customers in a timely manner. Dedicated and meticulous - high level of accurateness and attention to detail. Earned management trust by serving as key holder, responsibly opening and closing Establishment. Makeup Artist 03/2013 to 07/2014 Company Name - City , State Educated clients about products and performed full service makeup applications Participated in focus days and promotional events to build client loyalty and to attract new clientele. Achieved sales goals in accordance with productivity objectives. Recorded clients purchasing information to communicate and ensure future business. Skincare Specialist 07/2006 to 06/2009 Company Name - City , State Developed and maintained quality relationships with clients through follow-up practices and event invitations. Exceeded sales goals and expectations on various skin care brands by using up-selling Produced weekly brand reports in order to identify which products needed additional assistance for meeting monthly sales goals. Calculated a daily sales goal to help consultants stay on track. Attended training and education courses to train peers in various skincare brands. Beauty Advisor Manager 03/2005 to 05/2006 Company Name - City , State Welcomed each guest while offering a superior customer experience. Supervised Beauty department; hired and developed staff, managed performance and oversaw all departmental functions. Responsible for proper promotion of products to all clients through professional tutorials and the introduction of new techniques to fully maximize use of products. Attend periodic vendor training seminars and achieve the highest level of product knowledge. Education High School Diploma West Roxbury High School - City , State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient in cash management QQuick learner Floor set design expertise, Attention to detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I am a motivated individual with exceptional customer service skills looking for professional growth. My experience in various settings have developed my understanding in working with a broad spectrum of customers. ",ADVOCATE 419," PRODUCTION SUPERVISOR / VALUE STREAM LEADER Summary To obtain employment within your company with an opportunity for growth and advancement. Highlights Experienced in production scheduling Knowledgeable of quality control standards Experience in value stream mapping Dedication to product quality Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.Supervised first shift operations and more than thirty-five production and assembly line staff. Experience Production Supervisor / Value Stream Leader October 2014 Company Name － City , State Responsible for daily production needs within the basic compressor build lines. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Mastered the intricacies of the process flow within each department. Established and adjusted work procedures to meet production schedules. Supervised production schedules, production quality and on time delivery. Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability. Implemented root cause and corrective actions to remove production constraints and improve product quality. Improved efficiency and productivity by eliminating waste and production constraints. Organized, prioritized and managed plant maintenance projects to keep facility safe, efficient and clean. ENGINEERING LAB MANAGER July 1997 to October 2014 Company Name － City , State Responsible for building and assembling test compressors and auxiliary test equipment, recording test procedures and results, and making recommendations for changes in equipment, product, and/or test methods.Perform tests using standard engineering test procedures and equipment without supervision such as performance test, oil carryover, vibration and noise testing. Resolve routine instrumentation and testing problems or malfunctions. Make recommendations for changes / improvements to products to reduce cost or enhance quality. Coordinated and developed new product design in collaboration with engineering staff.Completed key projects on time, on budget and with a high level of accuracy. Implemented root cause and corrective actions to remove production constraints and improve product quality. PROCESS TECHNICIAN Company Name － City , State Develop and document standard operational methods to improve repeatability and quality in manufacturing. Work closely with warranty team and manufacturing groups to implement corrective measures into the standard operational methods as needed. Emphasis will be on visual controls methods and job instructions for training and qualifications purposes. Work closely with the natural work groups, value stream leaders, quality engineers and manufacturing engineers. MACHINIST/ASSEMBLER April 1993 to April 1997 Company Name － City , State Job duties include building of several types of air compressors from single-stage to two- stage compressors. Troubleshooting and correcting any problems that may arise during assembly. Running numerous types of machinery, from CNC machining centers to CNC lathes, automatic and manual lathes, crankshaft grinders to various types of drills. Worked with close tolerances on all machined parts from rough castings to finished products ready for assembly. Have experience in blue print reading and schematics also. AVIATION ORDNANCEMAN Company Name － City , State Preformed maintenance on the S-3B Viking aircraft while stationed Various duties included general maintenance of the aircraft, repair of broken wires, reading of blueprints and schematics, computer checks, repair of several different control boxes that are connected to the computers which operate on the systems that was related to my field of work. Treating and preserving the aircraft from different types of corrosion, loading of different types of ordinance, such as bombs, missals, and various types of counter measure equipment. Obtained several types of licenses that pertained to my field, such as ordnance driver which allowed transportation of bombs and missiles from holding areas final destination for loading. Many types of release checks which included testing the aircraft to make sure that weapons loaded would release properly in a safe condition. Upkeep of equipment that needed calibration. Education GRADUATE : 1998 John Wood Community College － City , State May, 1987 Quincy Senior High School － City , State Personal Information Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Additional Information Awards received Honorable Discharge, US Navy…………………April, 1997 Confidential Security Clearance, US Navy………Sept 93- Apr 97 Airman of the Month Award……………………. Nov, 1996 Airman of the Year Award……………………….1996 Interests Hunting & Fishing, Spending time with family and friends. Strengths Adaptable and flexible, Self starter, Highly motivated Skills blue print reading, blueprints, calibration, CNC, grinders, lathes, machinery, machining, weapons, natural, oil, quality, reading, recording, schematics, supervision, test equipment, transportation, Troubleshooting ",AVIATION 420," CONSULTANT Summary Results-oriented California CPA who adapts seamlessly to constantly evolving accounting processes and technology. Capable at managing multiple projects and consistently meeting deadlines under pressure. Extensive knowledge of accounting software and processes.  Skills Complex problem solving Analytical reasoning Financial statement analysis SOX Compliance Business function consolidation Process re-engineering System requirement writing and implementation testing Outstanding interpersonal and organizational skills Excellent Oracle skills in all modules Oracle FSG report writing Advance Excel and Access proficiency High adaptability to new technology Account reconciliation expert Experienced in revenue recognition Experience Company Name City , State Consultant 02/2014 to Current As a member of the special project team to bring client's offshore accounting function back to the U.S., I traveled overseas to thoroughly learn and understand the complex revenue recognition model and subsequently closed year end and provided training to client's U.S. team. The transition went smoothly and efficiently, and it was completed prior to the original target date. Engaged in client's divestiture process, responsible for training and transitioning of accounting functionality from the client to the buyer, resulting a smooth transition of the sold business unit. Managed monthly maintenance and changes in Oracle Flexfields and Financial Statement Generator (FSG) to ensure that financial reporting was accurate and reflected the up-to-date corporate rollups. As a member of the Oracle 12 upgrade team, created validation methodologies in order to ensure financial reporting integrity. Served as a key contributor of the client's monthly and quarterly close and consolidation process, managed and monitored the database of close tasks and journal entries, coordinated with various accounting groups to ensure that each close was smooth and timely. Assisted the client in the quarterly and annual audit of financial information with external auditors. Stepped into the role of cost accounting at quarter end with only a few days of notice. In addition to contributing to a successful quarter end, identified the weakness of existing Inventory and Cost Accounting process, and recommended solutions and improvements. Company Name City , State Consultant 01/2013 to 01/2014 Responsible for complex monthly revenue recognition, reporting, and trend analysis. Reviewed contracts to interpret, determine, implement, maintain royalty rate database, calculated and performed royalty variance analysis. Monitored billing and royalty ratio to determine reasonableness and identify billing and royalty miss match, which prevented incorrect billing/royalty payments. Reviewed monthly closing process, recommended improvements, and implemented work flow streamlining. Identified relevant reports, recommended methodologies, created new journal entries for mid-month close due to a client company ownership change, and contributed to the timely completion of the acquisition. Utilizing my Accounting and IT hybrid experiences, I researched and identified source data of various systems, designed and created tools which provided consolidated revenue and expense ratio analysis for the management team. Company Name City , State IT Business System Analyst 01/2006 to 01/2012 As an Oracle Application ""customer facing"" resource, I liaised with project managers, enterprise architects, business users, and various development teams to review, analyze, evaluate, and approve complex business functional requirements. Partnered with stakeholders to forecast project costs and delivery time to ensure senior management's successful prioritization of projects. Facilitated joint application design sessions with development teams and created ""business requirement traceable"" system requirements, test cases, method of procedures, and short interval schedules, resulting in efficient and timely delivery of projects. Coordinated design and system requirement approvals and maintained documents in DOORS system to comply with IT SOX requirements. Actively communicated and participated in problem solving with IT release environment teams during development, quality assurance, user acceptance testing, production, and post production warranty periods - to achieve efficient transitions of various project phases. Supervisor of Revenue Accounting and Analysis Managed three revenue accounting staff members, from their selection, operation and personal growth development. Conducted one-on-one sessions on a regular basis and performed mid-year and annual reviews. Ensured timely and accurate reporting of service revenue/ARPU in accordance with various GAAP accounting rules, and contributed to the effort of successfully shortening the company's revenue accounting closing days from three weeks to four business days. Worked closely with the financial planning team on revenue trend analysis/forecasting, and the operation team on preparation of documentation and development of revenue recognition methods for new products and services. Cooperated with external auditors on quarterly and annual audits, and internal teams on SOX control testing and documentation. Supervised and prepared accurate and timely reports/analysis for all aspects of the financial statements in relation to revenue, deferred revenue, cost of revenue, and operation metrics. Prepared monthly reporting and analysis packages for the management team, and implemented an enhanced financial system to streamline revenue reporting. Company Name City , State Corporate Accountant 01/2002 to 01/2006 Performed monthly closing, variance analysis, and reconciliation of complex accounts. Reviewed account balances/aging trends and provided flux analysis for internal financial reporting, forecasting, and external audits. Participated and contributed account transaction data analysis during the Oracle 11i implementation. Communicated and cooperated with international and domestic subsidiaries to streamline the closing process. Prepared monthly fixed asset mass additions, deletions, depreciation, and inter-department asset transfers. Calculated and recorded monthly foreign exchange gains/losses. Reviewed and interpreted contracts and related accounting publications to ensure appropriate reporting of various expenses. Documented and implemented accounting control procedures for Sarbanes-Oxley compliance. Company Name City , State Marketing Business Analyst/Accounting Manager 01/2000 to 01/2001 Completed the Cisco/Vovida integration successfully with Cisco Acquisition teams. Facilitated cross-functional global sales meetings between the field and marketing teams resulting in effective communication and timely resolution of major account issues. 2 Renee Chen Obtained, consolidated, and analyzed major account information from both the sales and marketing teams on a continuing basis resulting in the availability of an up-to-date forecasting of quarterly sales revenues. Established the Vovida Networks, Inc. Accounting Department, recruited, trained/managed the staff accountant, and implemented internal controls into a rapidly growing start-up environment. Provided revenue/expense budgeting, forecasting, and reporting. Cooperated with Cisco acquisition teams on the due diligence process, and closed the acquisition within a month after the announcement. Company Name City , State Senior Accountant 01/1999 to 01/2000 Responsible for general ledger analysis, monthly and year-end closing, and project revenue/cost analysis. Designed and prepared monthly actual/budget comparative financial statements for departmental managers, senior executives, and the board of directors. Responsible for revenue and expense forecasting at both the corporate and departmental level. Responsible for reviewing and interpreting contracts to implement revenue recognition policies and procedures per FASB guidelines. Facilitated tax returns and annual audits with CPA firms. Responsible for managing and maintaining the Platinum/FRS financial reporting system. Company Name City , State Associate Tax Analyst 01/1998 to 01/1999 Performed financial statement auditing. Provided tax research and planning services for a variety of clients. Prepared complex quarterly and annual federal, state, local, property, and sales/use tax returns for multi-state corporate clients. Assisted clients with their records and provided book-keeping services. Company Name City , State Corporate Tax Analyst 01/1997 to 01/1998 Analyzed a variety of general ledger accounts and interpreted financial information to derive income/losses for tax reporting purposes. Education and Training Master of Science : Accounting/Taxation San Francisco State University Accounting/Taxation Extensive course training in the fields of corporate finance, taxation, and business law. Bachelor of Science : Business Administration Accounting San Francisco State University Business Administration Accounting Coursework in accounting, finance, marketing, and information systems. Skills Accounting, accountant, Accounts Payable, Accounts Receivable, streamline, application design, auditing, billing, book-keeping, budgeting, budget, business law, business process, Cisco, closing, excellent communication, interpersonal skills, contracts, corporate finance, Cost Accounting, cost analysis, CPA, client, clients, data analysis, database, delivery, documentation, DOORS, due diligence, senior management, external audits, finance, Financial, financial planning, financial reporting, financial reporting, financial statements, forecasting, foreign exchange, functional, General Ledger, general ledger accounts, information systems, Inventory, managing, marketing, meetings, enterprise, Networks, Oracle, Oracle Application, Oracle Financials, Oracle Financial, Platinum, policies, problem solving, publications, quality assurance, report writing, reporting, requirement, revenue recognition, sales, Sarbanes-Oxley, Supervisor, system analyst, tax, tax research, tax returns, team player, trend, upgrade, validation, variance analysis, year-end Activities and Honors California CPA. Completed the UC Santa Cruz Certificate of Project and Program Management. Coursework in SQL and Relational Database. 3 ",CONSULTANT 421," SUBSTITUTE TEACHER Summary Receiving an education on Psychology and pursuing my teaching certification,ha been the best professional accomplishment I have achieved. The teaching in the absence of the teacher helped me understand that I have  a background to implement the strategist teach. Sales Manager successful in relationship and team building. Motivates sales teams to exceed sales goals with track record of consistently achieving employee retention, skilled in leading teams to set record-high sales figures, expand existing territories and develop new accounts. Achieve record-setting revenue gains. Talented, effective at multi- tasking and reaching sales targets. Builds loyalty and long-term relationships with customers Business development executive experienced in all aspects of sales and marketing, contract negotiation and account management. Driven professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Accomplishments 8620 Spectrum Center Blvd. San Diego, CA 92123 Accomplishments Attentive Sales Manager with track record of consistently achieving employee retention and sales goals. 8 years in sales, customer service and personnel and payroll management. Driven to exceed goals and expectations. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. Experience Substitute Teacher 01/2016 to Current Company Name Manage classrooms, and help children throughout the day, by assessing the lesson of the day. Maintaining discipline in the classroom. 10/2011 to 01/2017 Company Name City , State Advised prospective employees on various tips and tricks that would assist them in gaining employment in the organization. Implement effective HR policies to ensure all practices are following labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Develop targeted outreach recruitment programs to recruit more minorities and meet affirmative action requirements. Created a website with an embedded database and FTP functionality to enable online recruitment for the organization and reducing recruitment costs by 10%. Develop user friendly application forms and questionnaires to be used by the organization during staff recruitment and interviewing. Arbitrate labor disputes in collaboration with the legal department. Operations Sales Manager 09/2008 to 10/2011 Company Name City , State Established operational objectives and work plans and delegated assignments to subordinate managers. Supervised a team of 15 area managers and 35 associates. Developed executive presentations and reports to facilitate project evaluation and process improvement. Directed planning, budgeting, vendor selection and quality assurance efforts. Defined clear targets and objectives and communicated them to other team members. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions. Assessed vendor products and maintained positive vendor relations. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Developed a comprehensive training program for new sales associates. Reviewed operational records and reports to project sales and determine profitability. Trained all incoming sales team members. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Insurance Agent 08/2005 to 08/2008 Fred Loya Insurance - Eagle Pass TX 78852 Met with existing and prospective clients each week to select appropriate insurance policies. Calculated quotes and educated potential clients on insurance options. Tracked the progress of all outstanding insurance claims. Calculated premiums and established payment methods for sales. Identified and solicited sales prospects in agency databases. Evaluated leads obtained through direct referrals, lead databases and cold calling. Modeled exceptional customer service skills and appropriate diagnostic sales techniques. Collected all premiums on or before effective date of coverage. Contributed ideas and offered constructive feedback at weekly sales and training meetings. Education and Training High School Diploma 2000 Eagle Pass High School City , State Associate of Science MEDICAL 2009 KAPLAN UNIVERSITY City , State Bachelor of Arts : Psychology minnor on Child Development 2017 Psychology Child Development Languages Fluent in English and Spanish Skills agency, budgeting, budgets, business strategy, closing, cold calling, interpersonal, communication skills, Excellent Communication, oral, contracts, Critical thinking, clients, Client Relations, Customer Service, customer service skills, databases, database, Fluent in English, forms, FTP, HR, Insurance, Leadership, legal, Marketing, meetings, Mergers and acquisitions, Works, organizational, policies, executive presentations, Problem Solver, process improvement, progress, proposals, quality assurance, recruitment, sales, sales and training, Spanish, Strategic marketing, supervision, Time management, vendor relations, website, written ",TEACHER 422," FINANCE / OFFICE MANAGER Summary Dedicated Finance Manager and Office Admin who leverages initiative and resourcefulness to deliver excellence in meeting business objectives. Highlights Intuit QuickBooks specialist Accounting operations professional Fiscal budgeting knowledge Accounts receivable and payable Expert in customer relations professional Exceptional time management skills Skilled multi-tasker Microsoft Office proficiency Excellent communication skills Computer-savvy Customer service-oriented Accomplishments Power Words: Proposed, Researched, Created, Streamlined, Represented, Recommended, Identified, Established, Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised, Won, Increased, Documented, Recorded, Initiated, Managed, Reduced, Solved, Consulted, Guided, Developed, Ensured Skills accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end Experience Finance / Office Manager , 01/2008 － Current Company Name － City , State Manage day-to-day financial operations, month and year end accounting, AR and AP for two companies. Established process for professional services project accounts receivable, collections, and accounts payable bookkeeping systems which created a monthly cash flow that was not previously available. Manage complex financial spreadsheets and grant accounting details. Prepare payroll, insurance benefits and FSA records. Submit payroll reports to Paychex and post to QuickBooks 2015. Administer benefits and coordinate with insurance carriers to renew agreements. Established and maintain a complex filing system. Coordinate purchasing, maintenance and repair of office equipment, plus maintain office supplies inventory. Make travel arrangements for conference registration, airline, hotel and rental car reservations. Coordinate in and outbound shipping of booth /materials for tradeshows. Proofread written materials, edit and recommend changes for marketing and professional services documents. Administrative and financial manager for the nonprofit Protected Harvest Certification Program application process, including creating new set of books for 2009 accounting going forward. Developed and nurture excellent grower relations and training on the online self-assessment system. Integral member of team that re-built the Protected Harvest website. Bookkeeper , 01/2005 － 01/2008 Company Name － City , State Bookkeeping for six company entities, including AP, AR and ADP payroll and journal entry posting to QuickBooks, bank deposits and reconciliations, vendor 1099s, end-of-year books submittal to accountant, and professional liability insurance applications. Converted MYOB accounting program for five company entities to QuickBooks Pro for January 2006 start date. Set-up an additional company in 2008. Utilized ADP Payroll Service for up to 20 employees. Obtained various state tax agency accounts nationwide. Created Excel spreadsheets to analyze multi-company financial data, workers' compensation SCIF reports and audits. Database updates in FileMaker Pro, plus occasional resume and contract work for the recruiters. Created spreadsheets to track reservation schedules for two vacation rental properties, including online payments, contracts, client communication, keys, and cleaning schedule - for owners' rental property. Bookkeeper / Office Manager , 01/1999 － 01/2003 Company Name － City , State Bookkeeping using QuickBooks Pro for payroll and taxes, AP and AR, general ledger maintenance, billing, project cost accounting and managing variable budget to $1.5 million. Managed insurance administration, wrote correspondence, and produced architectural specifications. Set up all administrative office systems and files for new Aspen office, plus financial management, including payroll, of the Telluride office. Bookkeeping for five company entities on QuickBooks Pro. Produced marketing materials. Created annual client/financial project report. Maintained excellent client, consultant and vendor relations. Project / Purchasing Manager , 01/1997 － 01/1999 Company Name － City , State Managed the purchasing process for interior design projects, including resourceful coordination of national shipments for local interior installations. Developed and implemented effective project management system in Excel for tracking purchases, shipment dates and project costs. Successful Liaison at all levels of client, consultant and vendor relations. Founder / Principal , 01/1996 － 01/2009 Company Name － City , State Founded and successfully managed a small bookkeeping and graphic design service company. Delivered a range of services including bookkeeping, administrative and office assistance, research and writing, travel, presentation materials, business cards, flyers, brochures and chapbooks. Clients included not-for-profit, foundations, architects, alternative health care practitioners, and consumer product companies. Bookkeeper for the Santa Cruz Art League www.scal.org. Learning Resource Center Technician , 01/1993 － 01/1995 Company Name － City , State Managed accounts payable and developed data spreadsheet to track budget. Provided excellent customer service, and computer database instruction on information retrieval, research, and inter-library loan services, plus maintained vendor relations, library supplies, and selected books for collection development. Wrote procedures manual for ordering and cataloging new books. Hired and supervised student employees. Advertised and marketed the 1994 Colorado Mountain Writers Workshop, a five-day, accredited intensive course in creative writing. Created and produced the CMWW brochure, flyers, and advertising. Coordinated faculty and seminar scheduling. Directed all administrative functions and logistics for faculty and participants. Bookkeeper / Office Manager , 01/1987 － 01/1993 Company Name － City , State Managed office operations and financial administration. Initiated computer equipment purchases. Computerized all phases of accounting and architectural specifications. Developed Excel templates for billing, project costs, payroll, general ledger and financial reports. Managed $400K-5OOK budget, payroll and taxes, W-2s/1099s, AP and AR, billing procedures, business correspondence, year-end income tax preparation, and project analyses. Education Metropolitan State College － City , State Bachelor of Arts Psychology - Sociology Graduate Level Studies California State University － City , State Counseling Master's Candidate Community College of Denver － City , State Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO Paralegal Certification Courses: 30 Hours. ",FINANCE 423," MEDICAL RECORD TECHNICIAN Professional Summary A Healthcare Administration Professional combining higher education (B.A, M.H.A.) with a history of building strong alliances and partnerships with business professionals, patients, medical personnel (physicians, nurses, allied health), families, and community members to steer operational projects, meet long/short term healthcare/business objectives, architect process improvements, ensure regulatory/HIPAA compliance and position the healthcare operation as the provider of choice/ Electronic Medical Record and Health Information Management/. Member: American College of Healthcare Executives Builds Instant Rapport and Relationships with Patients/Healthcare Professionals Negotiates Mutually Beneficial Solutions Diplomatic Communicator Exceeds Healthcare/Business Objectives Sources Cost-Effective Solutions Process Improvement Compliant with HIPAA/Organizational Guidelines Ambitious and Dedicated Project and Program Management] Exceptional and Creative Problem Solving Skills Built loyal business relationships with patients, colleagues, physicians, families, and allied healthcare professionals across a premier fast-paced medical/healthcare facility while administering and maintaining healthcare records, organizing patient schedules, steering projects/programs, architecting improvements to business/healthcare operations, mitigating costs, maximizing compliance levels, and partnering with physicians and colleagues to share best practices and meet organizational objectives. Data analysis of multiple projects within a system. Ability to work under pressure and balance many competing priorities. Maintain quality control and provided leadership oversight of patient safety. Strong knowledge of Electronic Medical Records(EMR) system. Develop project plans and identify key issues, Identifies data needs and requirements proactively along with implement project solutions that meet productivity, quality and client-satisfaction goals. Maintained Confidentiality, Sensitivity, Accuracy, and Compliance with Organizational and HIPAA Regulations while managing patient, organizational, and healthcare information and entering, updating, and validating records. Improved the Overall Patient Experience while providing superior patient care and serving as a primary point of contact to positively impact patients, families, community referrals, and visitors. Communicated with Patients and Families, Physicians, and Colleagues in a diplomatic, caring, and empathetic manner to provide emotional support, answer questions, resolve issues concerning the administrative coordination of their care, and ensure high levels of patient satisfaction. Identified Roadblocks to Architect Innovative Performance Improvements charged with resolving issues, increasing efficiency/effectiveness, enhancing business operations, meeting long/short term objectives, optimizing the quality of patient care, boosting fiscal revenues, and maximizing compliance levels. Assigned and Prioritized Patient Care Services, Procedures, and Appointments to meet aggressive simultaneous objectives while also ensuring patients have time for rest and family visitation. Provided Administrative/Office/Accounting Support. Organized files and records, prepared invoices, agendas, and expense reports, created presentations, authored correspondence letters/memoranda, and ordered supplies. Managed, Allocated, and Forecasted Inventory Levels, monitored equipment/supplies, and scheduled maintenance/repairs to ensure uninterrupted operations and the completion of complex projects/programs within aggressive deadlines. Empowered Junior Staff Members to Meet both Individual and Team Goals by providing both training and positive and consultative leadership. Answered questions, resolved staff/operational issues, and shared best practices. Skills Work History Medical Record Technician , 10/2014 to Current Company Name – City , State Healthcare Information Management Processes request for release of confidential information for all purposes. Analyzes complex data for completeness and accuracy. Performs specialized and diversified clerical duties associated with medical records procedures. Adheres to internal controls and reporting structure. Collect, Analyze and report data related to the quality of health information including its adequacy completeness and accuracy. Analyzes, interprets and investigates complex documentation compliance issues. Distributes and release information in an efficient manner of time in order to improve health outcomes and quality of service Maintain Regulatory compliance such as (HIPPA) and monitors quality of releasing Health Information Ensures customer service satisfaction and builds high level of leadership for business operations. HEALTHCARE UNIT COORDINATOR , 01/2012 to 03/2014 Company Name – City , State UNIT 1. Voluenteer FLoor Host , 01/2010 to 01/2012 Company Name – City , State Demonstrated compassion, respect, leadership, expertise, and dignity while interacting with patients, families, physicians, and colleagues of diverse cultural/socio-economic backgrounds and beliefs; aggregated and organized patient data with sensitivity and confidentiality, distributed patient mail, communicated healthcare standards and organizational protocols, and resolved roadblocks. Implement quality improvement activities to increase patient satisfaction. Creates, manages and analyzes complex databases. Ensure quality and timely execution of project deliverables effectively within the organization. Establishes practices that meet or exceed customer expectations and fosters a ""customer focused"" environment. Maintained Accurate Documentation/Records in compliance with organizational/government guidelines. Upheld the Philosophies/Objectives of Patient Care while both participating in department process improvement activities and accelerating professional knowledge/development. Healthcare Unit Coordinator , 06/2012 to 03/2014 Company Name – City , State Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases. Reduced overhead by taking on more responsibility with creative and administrative projects. Managed executive calendar and coordinated weekly project team meetings. Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy. Strategically planned methods to achieve operational goals and targets. Continually maintained and improved the company's reputation and positive image in the markets served. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Introduced, negotiated and implemented new projects to expand scope of engagement. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards. Identified process improvements in the day-to-day functioning of the department. Closely collaborated with management team to make necessary improvements and satisfy resident needs. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Participated in facility surveys and inspections made by authorized governmental agencies. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement. Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions. Created and maintained computerized record management systems to record and process data and generate reports. Education M.H.A.MASTERS : HEALTHCARE ADMINISTRATION , 2014 The University of Phoenix - City , State HEALTHCARE ADMINISTRATION B.S : BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION , 1 2008 Dallas Baptist University - BUSINESS ADMINISTRATION Certifications CPR Certified, First Aid Certified, and Six Sigma Certified-Black and Green Belt (ExpertRating.com) Strong Analytical and Effective Communication, Excellent Verbal, Written and Interpersonal Skills, Professional Handling of exposure to confidential/Sensitive Information, Proficient in Spreadsheet, Word Processing and Presentation Software, Maintain positive and supportive attitude and demeanor Skills business operations, clerical, com, Interpersonal Skills, CPR Certified, customer service, databases, Documentation, First Aid, government, leadership, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, monitors, organizational, process improvement, Processes, protocols, quality, quality improvement, reporting, Six Sigma, Spreadsheet, Word Processing, Written ",HEALTHCARE 424," PRESIDENT Executive Profile Media relations pro with compelling pitching skills, delivering top tier media and publicity results for clients. Placed media stories in thousands of international venues across multiple continents, including the Wall Street Journal, Forbes, People, Sports Illustrated, USA Today, Time and Newsweek. Booked client appearances on NBC's Today show, The Tonight Show with Jay Leno, David Letterman, Good Morning America, Oprah, and many more. Excellent written, verbal and interpersonal communicator, proficient in creating quality written material, with published articles and bylines in dozens of magazines and media outlets. Large-scale international special events management, positioning and publicity expert for Future Capitals World Summit & Expo (Abu Dhabi), the World Summit on Innovation & Entrepreneurship (WSIE, Dubai), the US-Arab Economic Forum with Colin Powell (USA), and more. Bi-culturally insightful strategist, delivering marketing communications programs that support growth in international markets, with experience in the Middle East & North Africa (MENA) regions, and in Central America. Innovative branding executive and savvy problem-solver for regional, national and international clients across multiple industries, including economic development, travel & tourism, government, energy, technology, education, financial, healthcare, and sports & entertainment. SKILLED MARKETING COMMUNICATIONS STRATEGIST AND PUBLIC RELATIONS EXECUTIVE with significant and progressive experience developing, managing and executing integrated marketing and PR campaigns for a broad range of regional, international and global clients, industries and events. Proven leader in brand development, project management, international media relations, multi-cultural marketing, special events, team building, and collateral development. Partial Client List Global Organizations Sports Marketing Healthcare PPD Clinical Research Facility, Pfizer, American Institute of Healthcare & Fitness, Medical College of Ohio, Environmental Health Perspectives Financial Capital Bank, Fifth Third Bank Government, Travel, and Tourism Environmental Health Perspectives magazine, Michigan Economic Areas of Expertise Marketing Communications Strategy Corporate Communications Brand Development & Auditing Brand Message & Image Development Multi-Cultural Marketing Special Events & Launches Project & Team Management Idea Generation Public Relations Campaigns Regional, National & Global PR Publicist & Company Spokesperson Press Conferences & Media Tours Media Training & Development Collateral Writing & Development Website Content Social Media Strategy & Content Core Accomplishments Directed all PR efforts, including organizing press conferences, managing special promotions, serving as media spokesperson, managing celebrity appearances and writing media releases, sponsorship, and grant proposals. Managed media relations, sponsor relations, merchandising, co-op advertising, television syndication and sponsor fulfillment. Successfully pitched and placed a remote feature on The Today Show, and won a Gold Award for the ""Best Press Kit"" from the International Festivals and Events Association (IFEA). Professional Experience President Jan 2006 to Current Company Name － City , State An independent marketing & PR practice helping SMEs meet their business needs. Conduct brand audits and develop results-driven business strategies to help clients define, manage and reach their business goals. Develop and execute integrated marketing communications programs, special events and PR campaigns for multiple clients in various industries. Provide creative oversight and development of key messaging, brand image, Web site content, and marketing collateral to effectively position clients among the media and their target audiences. Vice President Jan 2011 to Jan 2012 Company Name － City , State A Startup company formed to capitalize on a constitutional amendment in Honduras that allowed the creation of new cities with semi-independent governance systems. Developed strategic marketing communications campaign and multi-cultural messaging for key audiences and international media to facilitate cross-national communication and ensure global awareness of the project. Created innovative community relations program and bi-lingual presentation to engage and nurture relationships with Honduran president and government officials, business leaders, and select media in Tegucigalpa. Managed vendors and provided creative oversight for brand development, logo, Web site development and content, and PR partners in Central America. Director of Brand Jan 2004 to Jan 2007 Company Name － City , State A full service marketing agency, offering public relations, advertising, and design. Developed brand strategy and award-winning PR campaigns for the agency and its clients in the fields of healthcare, financial services, sports marketing and business to business services. Managed the PR staff and budget, and worked closely with company president to position and launch their sports marketing division. Improved company's market position by successfully introducing and managing the market planning and RFP processes for agency clients. Continued. Director of Public Relations & Agency Associate Jan 2000 to Jan 2004 Company Name － City , State Worked with president and chairman of an international chamber of commerce to enhance economic exchange and cultural understanding between public and private sectors in the US and Middle East & North Africa (MENA). Helped company expand from vertical to horizontal markets by conducting a brand audit, brand and positioning refresh, identifying and developing profit centers, standardizing event and sponsorship structures, and favorably positioning the chamber in the international media. LINK Led worldwide media relations efforts and facilitated network media interviews and press conferences resulting in nearly 40 million media impressions globally for The US-Arab Economic Forum's flagship event. Worked with participating foreign ministries and government officials from the Middle East, and, the US state department and homeland security, as well as dozens of c-level executives of Fortune 500 companies including HP, Boeing, Microsoft, Cisco, OPEC, ConocoPhillips, ExxonMobile and others. LINK Developed and executed a public relations campaign and grand opening event for professional sports venue and event stadium Ford Field in Detroit. Created and executed a Tasting Event targeted at non-sports related conference and special event planners which generated a total of 400 leads, and resulted in nearly $5 million in revenue booked within the first six weeks after opening. LINK Page 2 of 2 Professional Experience, cont. A full service marketing agency, offering public relations, advertising, and design. Developed effective communications strategies and PR campaigns for multiple events and clients in the government, economic development, travel and tourism and education sectors. Grew the PR division and staff by managing department budget and goals, leading client presentations for new PR business pitches and RFP's, and developing a media training program. Collaborated with multiple teams within the agency to integrate marketing efforts with PR, and was appointed to an Agency Associate team to assess and raise awareness of important interdepartmental issues and development initiatives to the senior partners. Publicist & Director of Marketing Jan 1996 to Jan 2000 Company Name － City , State A private agent and lawyer representing the careers of select professional athletes. Served as primary media contact, publicist and image strategist to shape and protect the brand images of World Figure Skating Champion Michelle Kwan and Olympic Gold Medal Gymnast Mary Lou Retton. Managed all details of public and media appearances including TV appearances, book tours, photo shoots, press conferences, and commercials, and developed all marketing collateral, videos, media kits, book excerpts, scripts and speeches. Successfully pitched Michelle Kwan for People magazine's ""50 Most Beautiful"" issue, and two issues of Sports Illustrated's exclusive Father's Day Issue. Director of Public Relations Jan 1992 to Jan 1996 Company Name － City , State A special events company of 10 full-time employees and 1400 volunteers who producing Michigan's two largest civic events: America's Thanksgiving Parade and the International Freedom Festival & Fireworks, each attracting well over a million people. Education Master of Science , Administration Business, Marketing Central Michigan University － City , State Administration Business, Marketing Bachelor of Applied Arts , Journalism & Public Relations, Broadcasting Journalism & Public Relations, Broadcasting Skills photo, advertising, Agency, book, brand strategy, brand development, budget, bi, business strategies, c, Cisco, community relations, conferences, client, clients, special events, financial, Fireworks, government, HP, image, logo, managing, market planning, marketing, market, marketing collateral, marketing communications, media relations, media training, messaging, exchange, network, positioning, presentations, press, PR, processes, producing, profit, public relations, publicist, RFP, scripts, speeches, strategist, strategic marketing, TV, Web site development and content, Web site content Professional Affiliations National Association of Women Business Owners Public Relations Society of America Adcraft Club Michigan Festivals & Events Association International Festivals & Events Association ",PUBLIC-RELATIONS 425," ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed by background in art history and design. Dedicated to clear and fruitful communication through delivery of unmatched customer experiences. My interdisciplinary studies in art have taught me to approach my work with a contextualized perspective and ingenuity. Skills Graphic design, composition & illustration Writing & Proficient Typist Microsoft Office Suite and social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture & weaving Yoga & meditation, Certified Yoga Teacher Work History Administrative Assistant , 04/2020 to 02/2021 Company Name – City , State Remotely managed customer service, client scheduling, inventory and monthly profit of product sales. Personal Assistant to Lead Stylist , 10/2018 to 03/2020 Company Name – City , State Personal Assistant to a 2 million dollar book, which we grew to 3 million within a year. Personally managed the stylists business; coordinating client appointments, carrying out pre-appointment pulls, executing special orders, managing internal/external communications, and overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, as well as the presentation of product within the stylists personal appointment room. Designed etagere, jewelry display and the stylist's personally requested stock (on Memo pieces). Processed all sales, allowing the stylist to give undivided attention to clients. Independently led styling appointments as needed. Coordinated tailoring and personal styling during the alterations process. Styled full bridal parties, including celebrity clients and a Vogue feature. Styled “Saks Limitless Clients” for travels to New York and Milan Fashion week, where they attended runway events. As well as styling for galas and benefits such as the Oscar de la Renta Lake Tahoe Benefit. Assisted and facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed up with strategies to improve performance and successfully maintain a trajectory to meet sales goals. Organized and styled quarterly fashion events to present latest product arrivals and seasonal trends to Saks management, executives, and stylists. Front Desk Receptionist, Stylist Assistant Company Name – City , State Client and administrative responsibilities. Balancing cash drawer & end of day batch processing. Personal Assistant to salon owner. Key Holder, Sales Representative Company Name – City , State Sales Representative Company Name – City , State Education Bachelor of Arts : Fine Arts , 2017 School of The Museum of Fine Arts - Boston High School Diploma : 2010 Brookline High School Accomplishments School of the Museum of Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit and Newsprint Page Print. Certifications Kripalu Center for Yoga and Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification ",APPAREL 426," PUBLIC RELATIONS MARKETING MANAGER Summary Driven Public Relations/Marketing/Media expert bringing extensive knowledge of media production, messaging, communications and dissemination techniques and methods. Excellent oral and written communication skills with demonstrated success in developing impactful strategic media, marketing and public relations plans. Superb writer and editor who communicates effectively with target audiences through strategic brand management and PR campaigns. Public Relations Specialist with 20+years in marketing and PR. Poised and competent team builder and natural leader who thrives in fast-paced corporate environments. Highlights Promotional campaigns Relationship building expert Project management Copywriting and copyediting Deadline-driven Exceptional writer Sponsorships Exceptional multi-tasker Decisive problem solver Persuasive negotiator Organized and efficient Motivated team player Account management Direct marketing campaigns Excellent written and verbal communicator Start-up background Microsoft Office Suite expert Enthusiastic team player Self-directed Media relations Accomplishments Hired, trained and managed a team of [Number] successful product managers.Launched aggressive growth plans that helped increase customer base from [Number] to [Number] customers.Initiated groundbreaking PR campaign for a television company, which secured [Number]% additional public interest compared against earlier efforts.Initiated a public relations campaign for a non-profit on a tight budget, raising over $[Amount].Nominated [Company Name] products for awards and successfully captured [Number] major industry awards.Led [Company Name] to receive the [Award Name] Award in [Year]. Experience 07/2009 to 08/2011 Public Relations Marketing Manager Company Name － City , State Develop and implement communications strategies. Work daily with a broad range of press outlets covering television, music, business, marketing, politics, entertainment, digital media and advertising Draft and edit press releases and by-line articles to high standard consistent with company messaging and editorial guidelines. Develop plan and execute social media activity Create electronic press kit and manage all aspects of press kit Develop and implement consumer promotional campaigns. Includes establishing and managing all vendor relationships. Manage relationships with a variety of media including tech, business, local, and vertical and across media types including blogs, online, print and broadcast. Manage and attend media related events. Develop and maintain good working relationships with the media ­including local and national newspapers, trade magazines, radio, and television. Develop and supervise media training. Compose key message points for executive and talent interviews, and create internal and external communication/messaging. Provide counsel to executives on messaging and media relations. Work with management and administrative staff to support the writing and development of strategic communication pieces for the company. Defined project and company vision, strategies and tactics.Researched, negotiated, implemented and tracked advertising and public relations activities.Evaluated and managed new strategic business opportunities.Expanded product and company recognition in the national press to support the sales and marketing teams.Established and maintained cooperative relationships with representatives of community, consumer, employee and public interest groups.Organized public appearances, lectures, contests and exhibits to increase product awareness.Designed web and other content, including monthly newsletters and promotional calendars.Coached client representatives on effective communication with the public and employees.Worked with management to identify trends and developments that might influence PR decisions and strategies.Cultivated positive relationships with the community through public relations campaigns.Managed all media, press and public relations issues.Estimated project costs and monitored budgets.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Developed corporate communications strategies and programs, including project timelines.Coached less experienced public relations staff members on corporate communications practices.Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.Evaluated return-on-investment and profit-loss projections.Compiled comprehensive lists describing product and service offerings.Developed [Number] marketing strategies and campaigns each quarter.Collaborated with advertising and promotion managers to promote products and services.Developed and executed [Number] integrated marketing plans each quarter.Collaborated with marketing and communications teams on standardization, design and production of marketing materials.Created sales strategies to promote advertising offerings and motivate larger deals.Promoted brand awareness through SEO optimization and attractive web design.Spearheaded the creation of blogs and social media content.Produced engaging online marketing campaigns. 11/2006 to 08/2008 Vice President Sales & Marketing Company Name － State Maintain oversight of all PR activities; assist in managing external PR agency activity as appropriate. Develop and execute editorial visibility plans for top editors and reporters. Review editorial schedules and managing process to ensure Kemin Health appears in all key features. Assist with organization of press briefings, media training, photography, and press attendance at company seminars. Publicize high-profile media coverage on company website and maintain the PR site on kemin.com. Publicize all upcoming and current publicity through a wide range of consumer, trade and online outlets and sites. Provide thought leadership on the evolution of advertising, emerging trends, technologies, entertainment and media, especially with regard to the digital media space Work with marketing team to ensure a connection between content creation and publicity. Update and optimize sales presentations, tools and collateral through engagement with sales team to understand and address their needs Responsible for every aspect of coordinating photo shoots with talent including working with other departments to hire photographers, scouting locations, planning budgets, etc. Vice President/Marketing · Built Marketing Department, developed consistent plans, goals, budgets, campaigns to build brand awareness and produce results · Simultaneously coordinated/managed all advertising, corporate events, trade shows, public relations, proposals, customer appreciation events, sales collateral for each business segment including Housby Mack, New and Used Trucks, Isuzu, VOCON Auctions, Housby Truck Lube, Housby Mixer Group, Second Generation as well as individual dept (parts, service, paint, body shop) · Implemented systems and strategies to develop consistent marketing throughout all business channels including monthly communications to large customers and prospects. Organized, maintained and grew database from 15,000 ­ 100,000+ contacts · Developed custom websites to allow customers to track purchases and progress of equipment · Redesigned/updated main website to be more customer friendly · Implemented online bidding for auctions which exposed company to worldwide audience and increased customer attendance to sales by 100% · Increased traffic to auction website from average of 300 page views a day to 5000+ page views/day. Up to 30,000 page views on days leading up to auctions · Simultaneously developed marketing plans for startup auction company and launch of truck lube targeting multiple audience groups. 12/2004 to 07/2006 Assistant Vice President, Sales Development Consultant Company Name － City , State Sales Management Team · Regular interaction with Executive Leadership Team · Launched/Project Manager/Executive Producer of quarterly audio show hosted by National Sales Managers · Project Manager/Executive Producer quarterly skill building video series · Developed unique promotional campaigns to build awareness about projects and maintain visibility between each release · Responsible for writing retail keynote speech for National Sales Managers at national sales conference · Executive Producer of Recruiting Video for national recruiting campaign which won two National Telly Awards for team building and recruitment · Wrote scripts for multiple videos and workshops to drive national campaign/partnership with bestselling author, David Bach, to help inspire millions of Americans to purchase a home · Manage multiple outside vendor relationships · Called on to help various departments write speeches, scripts, press releases and newsletters as needed. 09/1993 to 10/2004 Producer Company Name － City , State Responsible for all aspects of producing The Oprah Winfrey Show · Responsible for conceiving strategic, new, original and interesting ideas for 20+ hour long shows per season · Produce 2-3 shows a month covering a range of topics (Oprah's Voting Party with Cameron Diaz, Drew Barrymore, PDiddy and Christina Aguilera; Inside Detox: a suburban mother's struggle to kick her addiction to prescription drugs; The Cast of Friends Says Goodbye; Lisa Ling Investigates Bride Burnings; Julia Roberts is Having Twins, Weight Loss Success Stories with Bob Greene) · Supervise team of three associate producers, production assistant, researcher, field producer, legal coordinator, audience coordinator · Write show scripts and voice overs · Field produce multi-camera shoots with Oprah Winfrey · Adhere to budget · Create and design special sets and graphics to set tone for each show · Ability to juggle multiple show topics at one time in fast paced, high pressure environment without missing any details or deadlines · Perform daily negotiations with movie studio executive, networks, publicists, talent, record labels, corporations, advertising executives, product managers. Education Bachelor of Arts : Sociology, Journalism Drake University － City , State Sociology, Journalism Skills administrative, photo, advertising, ad copy, agency, audio, broadcast, budgets, budget, com, content creation, database, editorial, edit, fast, features, graphics, team building, Leadership, legal, managing, marketing plans, marketing, Marketing consulting, media relations, media training, messaging, Lisa, negotiations, networks, newsletters, newspapers, page, paint, photography, camera, presentations, press, press releases, PR, producing, Producer, progress, proposals, Public Relations, public relations, publicity, radio, Recruiting, recruitment, researcher, retail, Sales, Sales Management, seminars, scripts, speeches, speech, Stories, strategic, strategic marketing, television, trade shows, unique, Video, website, web content, websites, workshops, author, articles Additional Information Awards · Emmy, BEST TALK SHOW · National Telly Award for WFHM Sales ­ Team building · National Telly Award Category ­ Corporate Recruitment Iowa Women's Leadership Conference, Steering Committee · Appointed to National Mack Dealer Marketing Advisory Board by Mack Corporate ",PUBLIC-RELATIONS 427," FINANCE MANAGER Summary Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Highlights Operations Management Customer Relations Purchasing & Procurement Fleet Management Budgeting & Forecasting Audits Logistics Accounting P&L Management Business Development Quality Assurance & Control Collection Management Proficient in MS Excel, MS Access, MS Project, Quicken, MS PowerPoint, Inoviswork, SAP, Oracle ERP, Kronos Accomplishments Increased output by 32 % through reorganization of locations to maximize efficiency. Reduced staff turnover by 45% in one year by implementing several well-received team and morale-building programs. Qualified location for 2 million dollar remodel by increasing sales 30% through retraining of sales team Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Boosted customer satisfaction ratings by 40 % in under  4 months. Experience 03/2016 to Current Finance Manager Company Name － City , State Partner with Product Management and Purchasing Team in determining financial impact due to product cost reductions, new product roll out, etc. Performed financial statement audits of security broker dealers for purposes of SEC/FINRA purposes. Completed monthly, quarterly and annual bank reconciliations for 11 small companies. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.) Fulfill responsibilities under OHSAS 18001, understand and fully support OHSAS 18001 system. 02/2013 to 03/2016 District Manager Company Name － City , State Determine the hiring needs of the store, interview prospects, and bring on board store associates that will work courteously, efficiently, and effectively to meet the store's operational goals. Developed and managed annual operating budgets for 4 locations in the division. Recruited, hired and trained  20 new employees for District Management and Store Management Ensure operational policies and procedures are adhered to by all store personnel. 06/2010 to 11/2012 Operations Manager Company Name － City , State Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes and enhanced management reporting Organize and intensify efficiency support services by ameliorating functions and coordinating communication between businesses and support functions Perform a meaningful role in long-term planning and establishment initiatives aimed at operational distinction Supervise overall planning systems, financial management and control Organizing the budget of the company in collaboration with the director. 06/2001 to 06/2010 General Manager Company Name － City , State Increased profits by 20% in first year, resulting in one of the best possible ROI's. Cut cost of goods sold by 13% by negotiating lower freight rates and increasing standards of product quality. Identified need for comprehensive business management solutions. Developed training program for new employees that company implemented nation wide. Education 2008 Bachelor of Arts : Political Science Grand Valley State University － City , State 2012 J.D. : Criminal Law Duke University Law School － City , State Skills Accounting, Budgeting, budgets, budget, Business Development, business management, business processes, business solutions, Customer Relations, ERP, financial, financial management and control, Forecasting, hiring, inventory, Kronos, Logistics, director, management reporting, MS Access, MS Excel, MS PowerPoint, MS Project, negotiating, Operations Management, Oracle, Organizing, personnel, policies, processes, Procurement, Product Management, progress, proposal, Purchasing, quality, Quality Assurance, Quicken, sales, SAP ",FINANCE 428," BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards that are consistent with division philosophy and direction. Demonstrate effective written and verbal communication skills. Assist in recruiting, training and developing Sales Associates. Develop proficiency in all operational policies and procedures. Manage time and prioritize tasks. CUSTOMER SERVICE / SALES Ensure customer service is the #1 priority. Effectively supervise the sales floor to ensure customer / associate awareness at all times. Understand and create awareness of the factors to impact sales volume. LEADERSHIP Motivate and develop associates to meet goals / objectives. Clearly delegate activities and follow-up on all direction. Demonstrate teamwork with-in store and company. Take initiative and use sound judgement. Lead by example. PERSONNEL Demonstrate professional image and conduct. Follow specific divisional dress code policy. Ensure that store staff is treated professionally, courteously and respectfully. Involve store staff in accomplishing store goals. Take an active role in own development. Communicate staff concerns to management. Support all company / management decisions. OPERATIONS Execute and follow-up on all operational policies, procedures and directives. Execute and follow-up Inventory Shrinkage Improvement Program. Ensure accuracy in all paperwork. VISUAL PRESENTATION Maintain store appearance to reflect division standard. Replenish merchandise on a timely basis. Have knowledge of the store merchandise. Have knowledge of sales floor and stockroom organization. Keep management informed of all merchandise-related issues. Executes markdowns and re-merchandise as needed. POS set-up is timely and effective. Executes and maintains divisional marketing directives. Interpret and execute floor plans and guidelines. Professional Summary My objective is to continue to move up within BB&T. I have been a Relationship Banker with BB&T since January 2006. I was promoted from Relationship Banker I to a Relationship Banker II in January 2012. My long term goal is to work my way into our training department and helping new hires learn about BB&T. I am very passionate about BB&T and love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 to Current Branch Banker III Company Name – City , State Proactively initiate, develop, and manage long-term, profitable relationships. Manage existing client relationships to identify future needs and consultatively address them. Profile prospects and clients to identify additional financial needs and refer to appropriate financial partners. Deliver superior quality service in person or by phone such that client needs are met on a consistent, positive basis. Serve as primary contact for new account openings and cross sale of other products and services to clients and prospects. Proactively and reactively contact clients and prospects daily by phone or in person to identify additional client financial needs and strengthen client relationships. Support team sales process by acting upon or referring identified client needs to other lines of business, including but not limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, and other areas. Participate in team sales efforts such as team call nights, sales meetings, and debriefs. Employ BB&T supported sales techniques and processes whenever possible to better serve the client and branch team. Serve as contact for client problem resolution and perform maintenance for current clients as dictated by the needs of the office. Serve as contact in responding to client and non-client service inquiries as dictated by the needs of the office. Support team service process by participating in team service efforts such as service meetings. Must adhere to all BB&T Policies and Procedures, security guidelines, banking regulations and internal control procedures. Responsible for attending applicable training classes and completing computer based training, etc. Stay abreast of all changes in policies and procedures to ensure compliance with current guidelines. 07/2005 Customer Account Specialist Company Name – City , State Provide customer service by greeting, assisting and soliciting persons entering the office or on the telephone. Meet personal performance goals through handling complete loan cycle. Receive and process credit and employment verifications and records information obtained. Perform routine transactions at an on-line terminal. Process payments and disbursements. Prepare reports, type correspondence and transactions documents maintain files, handle mail, notarize documents and handle recording and filing. 10/2004 Financial Services Reprsentative Company Name – City , State Provide a superior client service experience while assisting in and supporting all aspects of service and sales-related activities in the branch. Develop new and strengthen/expand existing personal and business client relationships through daily client relationship management, providing financial solutions that meet clients' needs and goals, penetrating all product and service lines. Provide financial solutions that meet clients' needs and objectives using sales activities to include conducting consultative conversations, online charts, teleconsulting and making referrals when appropriate. Support the efforts and goals of the branch team through personal sales of a wide variety of SunTrust Bank's products and services and use of referrals, as appropriate across lines of business. Provide service excellence; perform routine client maintenance requests, problem resolution and basic sales functions. Commit to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients. Perform Teller functions as required. Ensure compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of SunTrust products, services, and other lines of business. Additionally, Financial Services Representatives (FSR) in In-Store locations are responsible for service and sales to include in-store prospecting, and assisting clients on platform and teller transactions Responsible for ensuring that all business transactions and practices in the individual's span of control comply with all regulations and the SunTrust Code of Conduct. 01/2003 to 10/2004 Floor Supervisor Company Name – City , State Floor Supervisor is an entry-level management position. A Floor Supervisor shares in the responsibility for the overall performance the store and assists Store Management with generating sales potential, recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. Welcomed customers into the store and helped them locate items. Handled all customer relations issues in a gracious manner and in accordance with company policies. Identified potential shoplifters and alerted management. Cleaned and organized the store, including the checkout desk and displays. Alerted customers to upcoming sales events and promotions. Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Trained and developed new associates on POS system and key sales tactics. Instructed staff on appropriately handling difficult and complicated sales. Counted cash drawers and made bank deposits. Education August 1999 High School Diploma : Eastgate Christian Academy - City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type ",BANKING 429," SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families Professional Experience Senior Vice-President and Chief Information Officer , 01/2009 to Current Company Name － City , State Industry expert in a wide variety of technology systems, business applications and IT service management. Primary focus: Network Security and IT Operational Management using the fundamentals of scalar design/architecture and business process improvement. Create ""living"" technology that supports strategic vision and goals, as well as growing customer needs. Instituted a technology roadmap to guide the IT department with proper business alignment to create measurable, efficient and sustainable technology for Goodwill's various business verticals - Retail and eCommerce, Employment and Contracts, Mission Services. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure. Designed and collaborated with architects, engineers, and industry technology leaders in the build and operation of Second Generation Data Centers and collocated sites. Designed a Business Continuity strategy that incorporates all critical aspects of the business to ensure the business remains solvent in the event of service interruption or significant business disruption. Improved IT spend through proper fulfillment and procurement process provisioning - CapEx and OpEx improvements realized to ease the associated costs of technology growth. Proper sourcing of selected areas of the IT business process through staff augmentation, outsourcing, in-sourcing and near-shore opportunities to improve IT effectiveness and service delivery. Provided guidance and expertise on various panels, as well as interviewed by various media outlets and corporations for case-studies and dialogues around strategic IT - CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology , 01/2005 to 01/2009 Company Name － City , State Designed a system to overhaul the entire information gathering and distribution process through the use of portal technology. Streamlined operations and in doing so foster an atmosphere of empowerment and accountability using the principles of Enterprise Resource Planning. Outsourced selected portions of the IT process to facilitate the development of additional operational efficiencies to improve the technology infrastructure, reduce costs, improve effectiveness and sharpen internal focus on development activities. Developed a Managed Print Service (MPS) program with a Multi-Function printer network to produce copy, print, email, e-file and scan at stations within key departments as part of a preliminary Document Management System. The MPS significantly reduced costs for developing print materials over traditional copy machine equipment as the ROI was seen within months versus years. Strategized with various areas of business to develop a proof of concept with an international financial company headed by a world-renowned Nobel Peace Prize winner to establish the principle of micro-lending for low income, immigrant families. Authored a case study to review non-profit technologies. This study was based on a review of industry leading technologies in comparison to Goodwill's Retention Policy as it related to the Disaster Recovery Policy/Business Continuity Plan. Realized a 43% savings over the cost of the equipment. Technology Visionary - Developed the ROI, gained approval and then guided the development and subsequent re-development of a homegrown case management application to improve the future state of Mission Service and Employment business verticals. This application has been a proven leader among competitors. Technology Visionary - Engineered the platform to support Goodwill's first Blade Server and Data De-duplication technology, as well as server virtualization, to increase performance and availability while reducing management overhead - the fore-runner to some of the technologies widely used by Fortune 100 companies from that time until now. Manager/Senior Network Engineer, Information Technology , 01/2001 to 01/2005 Company Name － City , State Challenged to secure and improve reliability of wide area network and all future business expansions sites. Chief Architect - Designed and implemented corporate-wide, platform-independent, Personal Information Manager (PIM) with Microsoft Exchange\Outlook to replace Novell based Pegasus email system. Strategic Visionary - Chief Architect - Designed and Implemented the process of a tiered in-place migration from Novell NetWare to MS Windows: transitioned from Netware Directory Service to Microsoft Active Directory Service, migrated user and group accounts, transitioned from Novell based WAN to an Active Directory Domain Forest, migrated file and print services, redesigned proprietary databases. Responsible for overall performance and availability of all aspects of the network. Analyze network and design upgrades/changes as needed. Assess the company's current and future network needs using scalable systems. Responsible for all aspects of E-mail group. Oversee the design, development, release, and maintenance of e-mail application systems. Responsible for all aspects (software and hardware) of organization's network systems. Recommend, implement, and maintain network architectures (LAN and WAN). Assist in the development and maintenance of network communications. Use knowledge of LAN/WAN systems to help plan and install internal and external networks. Test and evaluate network systems to eliminate problems and make improvements. Network Administrator , 01/1997 to 01/2001 Company Name － City , State Network Administration Install, configure and maintain organization's network. Build networks and maintain external and internal web presence; administer the networks. Perform system backups on its internal and external web network servers. Design and support server systems and supporting software. Support, monitor, test and troubleshoot hardware and software problems pertaining to LAN. Install, configure and repair workstations. Provide end users support for all LAN-based applications. Education Bachelor of Arts : Geography State University of New York at Stony Brook － City , State , US , CERTIFICATIONS & AFFILIATIONS Bachelor of Arts - Sociology Bachelor of Science - Biochemistry Associates - Geography State University of New York at Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry ",INFORMATION-TECHNOLOGY 430," BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background in  Training Coordination, System Administration, and Operations . Organized, resourceful and detail-oriented with exceptional planning and decision-making abilities. Core Qualifications Troubleshooting and problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability to prioritize Deadline-oriented ​Employee training and development Experience Business Development Coordinator May 2016 to Current Company Name － City , State Technology Coordinator October 2014 to May 2016 Company Name － City , State Supports Region Director of Technology and five System Engineers by tracking and forecasting opportunities from start to finish.  Proposal creation in paperless proposal system.  Created contracts upon new or amended technology sales.  Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico.  Serves as the SSE/SOA Administrator for the south Region by setting up users, changes related to splits/merges and terminations, and reporting.  Works with solutions team and IT by submitting appropriate documentation to get credentials created for Client portal.  Creates WebEx conference meetings and maintains weekly Region training schedule for Operations, Sales, and HR content. Region Coordinator February 2014 to October 2014 Company Name － City , State Carries out diverse administrative duties and implements organizational policies and practices on behalf of and as directed by the Region President. Aids the Region President by coordinating office services, such as personnel, records control, and conducting special management studies. Manages all aspects of the Learning Management System and serves as the main point of contact for the South Region which consists of 11 states and Puerto Rico. Liaison between the Region Office and shared services functions and proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes and presents information pertaining to operations such as financial reports, budgets, customer service reports, and company or supervisor report requests; Compiles data and arranges for final preparation of reports for management decision-making. Plans and schedules meetings and events; maintains calendar of appointments and travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 to April 2013 Company Name － City , State Supported the Owners in business start up.  Coordinated conference calls, meetings, and travel arrangements.  Monitored and replenished inventory of office supplies and maintained servicing of all equipment.  Created spreadsheets and word documents as needed.  Responsible for budget and vendor management. **This was an interim position while in the process of relocating to Georgia. Technical Support Coordinator June 2011 to March 2012 Company Name － City , State First tier level of diagnosis, resolution, and contact for the various Canfield Imaging Systems hardware and software platforms to external customers in the medical field.  Answers, evaluates, and prioritizes incoming telephone, voicemail, and email requests for assistance from end-users experiencing problems with hardware, software, and networking issues in support of Canfield hardware and software.  Create and process Return Merchandise Authorizations for equipment that needs to be replaced or repaired.  Multitasking between field responsibilities and internal technical development.  Wored with project teams to develop equipment instruction guides.  Created return merchandise authorizations and coordinated equipment use for clinical trials. Processed, tracked and expedited client orders for overnight delivery. Eliminated paper orders and RMA forms  by creating electronic versions that reduced data entry time by 50%. Clinical Administrator January 2011 to April 2011 Company Name － City , State Coordinated scheduling of monthly staff meetings, with participants from various parts of the company using both audio and video arrangements. Supported all nurses and doctors in the practice. Coordinated work schedules for the nurses and ensure proper coverage is in place. Attended all clinical meetings, created agendas, and kept meeting minutes. Tracked special projects and timelines to ensure compliance. Reviewed, updated, and evaluated metrics for RNs to ensure engagement and patient satisfaction is met. Daily administration of resource management system. Assisted in special projects as needed.  Specialist, User Applications January 2007 to May 2010 Company Name － City , State Monitored daily administration of Saba learning management system and  Pedagogue assessment system for over 6,000 internal and field associates .  Diagnosed and provided first level support for transcript and learning management system issues. Analyzed helpdesk call database and identified trends to actively resolve recurring system issues. Reduced response time for client system issues from 48 to 24 hours. Trained all internal and regional coordinators on the Saba learning management system. Established and implemented standard operating procedures for all testing initiatives. Created, administered, and proctored all product testing for field associates. Created and refined communications, training manuals, and FAQs. Training Coordinator October 2001 to January 2007 Company Name － City , State Managed department budget including estimates and accruals within 2% of target.  Managed internal logistics associated with training, such as training lists, invitations, attendance rosters, scheduling events, and assigning pre-work. Consolidated electronic evaluations/data for all sales workshops, analyzed metrics, and reported to Senior Management monthly. Maintained senior  managements calendars and handled extensive international and domestic travel arrangements.  Prepared, submitted, and tracked expense reports in Concur system.    Education Bachelor of Science : Business Administration , 2006 Centenary College － City , State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify ",BUSINESS-DEVELOPMENT 431," BUSINESS DEVELOPMENT MANAGER Summary Understand property insurance policies 12 years' experience evaluating and valuing fixed assets and building values within a high volume environment Understanding of insurance and accounting capital asset valuation, using direct, standard and normal costing techniques with consistency and accuracy Extensive knowledge of an appraisal and the appraisal review process and its guidelines as it pertains to government specifications such as USPAP Proficient in GASB, CSAM, SACS, GAAP requirements Experience Business Development Manager 01/2014 to Current Company Name Developed a West Coast presence for CBIZ Valuation Group in the Public Entity and Private Sector segments Developed and managed a cultivated sales pipeline for the follow sales territory: California, Arizona, New Mexico, Utah, Nevada, Texas, Oklahoma, Alaska and Hawaii Successfully cold called commercial insurance brokers and risk managers to set sales meetings for new opportunities Attended and exhibited in insurance related conferences throughout sales territory and nationally. Branch Manager Trainee 08/2004 to 06/2005 Company Name City , State Helped achieve branch's sales and margin goals Ensured positive customer service experience by effective management of rental process Maintained positive individual sales goals and customer service goals Grew branch sales using business to business sales tactics Maximized sales margin by upselling customers to higher-priced services and ancillary products. Senior Project Manager 06/2002 to Current Company Name City , State URMIA, PRIMA, AGRIP and FIRMA Signed a Risk Pool of Southern California Cities within my first year Signed a fortune 500 company for a multiple year contract In talks with multiple other fortune 500 companies for multiyear contracts Signed multiple school districts in California to build our brand in the West Signed master agreements with national insurance broker for appraisal services Over doubled my sales revenue and pipeline year after year. Project Manager, Staff Appraiser, Assistant Appraiser, Intern Account manager for the company's largest West Coast client; assist with assigning work to appraisers, review of projects; status log updates, maintain positive relationship with client, handle all questions/concerns client has Responsible for training staff appraisers on all aspects of their position Perform appraisal of buildings for insurance and accounting valuation. Inspect and analyze construction materials, building components, and building additions Handle all matters such as site visits and address concerns, questions, or discrepancies regarding the scope of the project. Responsible for project completion and ensuring client satisfaction Perform inventory and valuation of fixed assets for accounting and insurance reporting. Determine depreciation methods, useful lives, and valuation of fixed asset Able to manage the largest, most complex projects (inventory and re-inventory projects, insurance or accounting projects, school districts, cities, Risk Pools, wastewater treatment facilities and infrastructure assets) and complete majority of projects in less than the budgeted hours and expenses Oversee daily activities of staff, allocate projects to project managers, and monitor productivity. Ensure high standards of quality, accuracy, and safety Manage project budgets and project hours to ensure profitable projects Proactively improve client relationships with direct involvement with clients and vendors. Education B.A : Business Administration December 2003 University of Wisconsin City Business Administration Skills accounting, budgets, business development, Computer literate, concise, conferences, conflict resolution, contracts, draw, client, clients, customer service experience, customer service, Detail oriented, fixed assets, focus, Inspect, insurance, inventory, leadership, management skills, materials, meetings, Microsoft Office Suite, Windows, organizational, Profit, quality, relationship building, reporting, safety, sales, scheduling, sound, strategist, Valuation, verbal communication skills, wastewater treatment, written Professional Affiliations Risk Management Society (RIMS), California Association of Joint Powers Authorities (CAJPA), Public Agency Risk Management Association (PARMA), Public Risk Management Association (PRIMA), University Risk Management & Insurance Association (URMIA), Association of Governmental Risk Pools (AGRIP), Food Service Industry Risk Management Association (FIRMA) Involved in numerous insurance organizations regionally and nationally including: San Diego, Orange County, Los Angeles, San Francisco, Nevada, Oregon and Utah Chapters of RIMS San Diego RIMS Chapter Golf Committee Member San Diego/Imperial Valley + Southern California PARMA Chapters ",BUSINESS-DEVELOPMENT 432," BUSINESS OWNER Summary Results-driven management professional with extensive experience for large-scale businesses and entrepreneurial endeavors through innovative leadership, market research, and identification of new business opportunities. Recognized as an effective leader with excellent interpersonal and communication abilities. Work well in diverse team settings, handling multiple tasks to meet important deadlines. Work Experience Business Owner February 2002 to January 2009 Company Name － City , State Planned, created and executed Women's contemporary clothing store from idea to opening. Managed all functions of store operations. Developed engaging visuals that increased sales while enhancing the consumer experience. Produced novel and unique concepts for merchandise presentation. Established close ties with customers to ensure repeat business. Apparel Production Coordinator March 1994 to April 2001 Company Name － City , State Generated sketches and tech packs for Missy apparel line. Ensured quality control standards in areas of lab dips, print approvals and strike-offs. Knowledge of Lab Dip process and procedures. Facilitated daily communications with international and domestic offices. Business Owner October 1997 to February 2000 Company Name － City , State Planned, created, and executed Women's contemporary clothing store. Developed a private label brand for target customers from initial design through bulk production. Supervised fittings, reviewed samples, and provided fit comments on garment construction. Shopped competition stores regularly to identify opportunities, labels and trends. Built a reputation of credibility and responsiveness with vendors. Sweater Production Coordinator January 1990 to May 1994 Company Name － City , State Responsible for research, design, and development of Missy sweater line. Provided design expertise that reflected trends, while focusing on key details that made them work for a broader audience. Communicated with international factories on a daily basis to provide sample comments through all stages of the development process. Created color and seasonal trend analysis, concept ideas, silhouettes, presentation and mood boards. . Education Bachelor of Arts : Fine Arts: Painting University of Colorado － City , State Associate of Arts : Fashion Merchandising Art Institute of Colorado － City , State ",APPAREL 433," TRAINING MANAGER Executive Summary Qualified Training Manager offering a record of successful job performance with proven problem solving ability and experience developing and implementing innovative solutions. Experienced Leadership and Development Professional with over 10 years' experience in various Training environments. Intermediate/Expert level in all MS applications. Strong Training, Management, Learning/Development, Administrative and Consultative skills. Client, organizational and task oriented problem solver with the ability to rapidly adapt to new situations. Core Qualifications Training and Development Supervision and training Policy/program development Certified Train the Trainer (T3) Management of remote employees Curriculum Development Talent development Military & Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City , State Training Manager 08/2011 to 09/2015 Creating and implementing training programs and overseeing the development of careers. Set performance metrics, evaluate productivity, and help workers create long-term career plans within an organization. Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Conduct orientation sessions. Create training materials and develop multimedia visual aids and presentations. Create testing and evaluation processes. Evaluate needs of company and plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Manage staff of 70 classroom facilitators in multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets. Company Name City , State Owner/Partner Defense Contractor 10/2006 to 07/2011 Top Secret Facility Clearance. Supervised, and trained employees for high level security Military Intelligence operations, recruited quality personnel for special assignments, conducted high level briefings and debriefing for various security level investigations at Federal locations to Military, civilian and Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis and projections; issued status/quality control plans and reports. Developed specific scenarios and created specific characters per U.S.Military specifications adhering to strict government guidelines. Provided experienced instructors/role players who educate and assist Military and civilian personnel prior to deployment. Created comprehensive lesson plans to instruct Military and civilian personnel. Developed customized programs to support and enhance the security agencies of the United States government. Company Name City , State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 to 09/2006 Consultant and liaison to the Department of Interior (DOI) and Department of Defense (DOD) to effectively modernize inventory/ cataloging processes for sensitive and classified files, material and property. Single point of contact for project scheduling and changes. Capture Manager: Contract Acquisition: Procure, write and implement new and existing Request for Purchase/Quotes opportunities RFP/RFQ) Provided instruction to students enrolled in the CISAC 35L/97B course, using various methods, to include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant to DA Branch Chief of 35L/97B Intelligence School. Assigned to retrain and coach Officers, Soldiers and Instructors who needed additional training to perform to their full potential as Counterintelligence Agents. Role Player. Company Name City , State Role Player 01/2003 to 01/2004 Provided services as a role player in support of CISAC for US Army Intelligence Center. Research & Development: Created new scenarios for Field Training Exercises (FTX) Cadre and teams, used world events as guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data to assist in strategic decision-making. Education Bachelor of Arts (Equivalent) : Theology 2007 University of the South , City , State , USA Graduated Associates (Equivalent) : Office Automation/Computer Specialist 1989 Coleman University , City , State , USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member and Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching and Playing softball, Umpire for Little League, Volunteer for Special Olympics, Arizona Business and Professional Women (past President), Stand for Children, Member GCKT, A humanitarian organization with Non-Governmental Organizational (NGO) status with the United Nations. Responsible for training members for International Response Team (IRT) preparedness techniques for natural disasters, Provide services to Wounded Warrior (US) programs and Help for Heroes (UK). Promote Acts of Random Kindness (ARK) - inspiring others to be extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership and Development, Curriculum Development, Trainer workshops (T3), ",INFORMATION-TECHNOLOGY 434," CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience in the field, I have accumulated an extensive working experience, education and team building abilities in safety. I will aid in the most effective implementation of procedures to my fullest ability. Experience Construction Safety Manager , 07/2015 to 02/2017 Company Name － City , State As the Safety Manager I was responsible for all safety matters in the Northern California area. Trained my workers in fall protection, excavations, confine space and all energy LOTO. Would also inspect all certifications on crane operator. Would read all MOP, JHA for all major task. Performed daily walk through at all work areas. Would look to identify unsafe conditions or acts and assist in correcting them. Assisted Project Managers and Superintendents with accidents and near miss investigation for root cause analysis. Work in conjunction with Project Managers and sub- contractor management to maintain compliance to Federal, State and Local regulations. Construction Safety Manager , 04/1998 to 11/2014 Company Name － City , State As Safety Manager I am responsible for all documentation and credentials in order to work on our job sites. Assist job site Superintendent with pre-construction safety. Safety orientation and training for new hires. Performed daily walk through several times a day. I would assist in correcting all environmental issues. Have safety tailgate meetings every morning at each job site. Go over all JSA & MOP for that day and it was written. Would make sure every worker was on and read the JSA. Performed accident reports and investigations. Would write a root cause analysis. Review Contractor safety submittals and resolve deficiencies. Responsible for Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained all OSHA & ANSI safety standards for all. Make sure everyone are in compliance with all Federal, State, Local and SLAC regulations. Accomplishments Worked on a variety of projects like the LCLS tunnel and LCLS Building #901 (Linac Coherent Light Source). Managed the safety for the installation of all electrical feeders in the 26 acre site of Linac Coherent light Source. Was able to save time, increase productivity and save funds. Employee of the year in 2005 Summary of Qualifications HAZARDOUS WASTE CERT. (2015)  OSHA 500/510  AUTH. to      TRAIN ENVIRONMENTAL & SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR / FIRST AID EXCAVATION, TRENCHING and SOIL Mech. (OSHA 3515)  LOTO Electrical & Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate of Science : Construction Management , 2004 San Jose State Management aspects of installations of new commercial and Industrial building. *  Looked at codes from a builders point. OSHA SAFETY CLASSES , 2007 SAN DIEGO STATE Ext. － City , State , USA OSHA Construction Safety 500 Certification * HAZARDOUS MATERIALS WASTE OSHA (2015) * ENVIRONMENTAL & SPILL RESPONSE ESSENTIALS * COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) * EXCAVATION & SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills being Bilingual English and Spanish. Skills • Building inspector ICC/IBC and ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM)  • Electrical Safety High Voltage & Low Voltage  • Overhead Cranes & Jib Hoist Inspection • NFPA 70E Electrical Safety  • Grounding and Bonding Electrical Systems ",CONSTRUCTION 435," CONSULTANT Summary Versatile Management Professional trained in Insurance, Healthcare, Project Management, and Operational Leadership who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of risk management and business administration and an unsurpassed work ethic. Highlights B2B sales and service Process improvement strategies Contract review & management Healthcare & Long-term care product expertise In-depth knowledge of markets and relationships t Claims file management processes Medical terminology and coding knowledge Insurance fraud expertise Mergers and acquisitions knowledge Lean, Agile, Six Sigma, and Project Management (PMP) Coursework Project development and life cycle management Business management methodology & procedure development Business and requirements analysis and workflow planning with quality assurance Regulatory compliance; SOX and financial audits; HIPPA; Fair Credit Act experience Experience Company Name City , State 07/2014 to 08/2015 Developed and managed annual budget in excess of $6 million while actively seeking ways to eliminate or reduce expenses while exceeding revenue expectations. Drafted action plans and led meetings with department executives to review project status and proposed changes of initiatives. Monitored costs, timescales and resources used to achieve reserve accuracy and claims closure projects as well as staffing management and retention projects running simultaneously. Minimized staff turnover through appropriate selection, orientation, mentoring, training, staff education, communication, appreciation, and development. Delivered proactive account management by understanding client goals and objectives; implemented strategic relationship management processes; developed and maintained client specific business plans; broadened relationships; managed fiduciary duties; identified opportunities to increase assets and services. Fully responsible for technical proficiency of the branch work product, to include compliance with client service instructions and performance warranties. Used various metric driven tools to evaluate performance and identify problem areas in advance of them becoming service issues. Detailed knowledge of State and Federal Insurance laws; HIPPA; Privacy Act; OSHA; Operations regulations; Affordable Health Care Act; ICD-10 changes; security management; and more. Oversaw compliance and best practice reporting while demonstrating a thorough understanding of corporate policies and procedures. Communicated with clients, carriers and brokers in a professional, positive and proactive manner. Provided exceptional analytical and problem solving skills to all areas of business operations and management. Ensured consistent execution of client service instructions and performance guarantees. Provided the skill set and oversight to actively review work of others via file reviews; identified and acted on needed coaching opportunities and positioned subordinates for successful development leading to advancement within the organization. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Company Name City , State Consultant 09/2011 to 07/2014 Translated observational data from contextual investigations, interviews and natural observations into user needs and functional requirements. Wrote unique text for Retail and Service websites, including general and branded content. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Developed creative ideas and concepts in partnership with the art director. Updated company website content including contact information, articles and services. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Company Name City , State Director of Operations 02/1999 to 10/2013 Initiated programs that standardized employee training and led to increase in customer satisfaction by over 16%. Regulatory management and compliance; HIPPA, Fair Credit Act, Privacy Act, State and Federal regulatory control for medical and financial services - maintained up to date understanding of laws and regulations and oversaw staff in documentation and management of procedures and processes. Provided Insurance and Risk Management services to individuals, businesses, and non-profit entities/governments as well as loss control and safety/prevention guidance. Served as Consultant and Professional Expert to Clients for Medicare Part D; Med Supps; Affordable Care Act; Advantage Plans as well as various other life, health, and annuity plans. Managed agency budgets and accounts including payable/receivable, invoicing, P&L, and account reconciliations and all accounting functions within the agency. Managed book roll transfers of business as well as managing the merger and acquisitions of new books of business and agencies and led the process of merger of data, systems, and staff. Complied with all contractual, governmental, and insurance law requirements as well as profitability management in regards to loss ratios and agency contingency awards. Designed and implemented streamlined workflow processes and employee manuals for more efficient performance and customer service; led training seminars for all operations. Maintained client relationships of the property & casualty and life and health book of business. Underwriting authority with full underwriting responsibilities for property and casualty business. Pre-evaluated new business, negotiated rates and coverages, reviewed existing book for profitability, implementing preventative actions on accounts with questionable history. Worked with company personnel to provide required data for reinsurance on larger commercial and agribusiness accounts and on negotiation of rates/amendments to policy language to meet client needs. Evaluated client insurance needs, reviewed policy forms and ISO language as well as significant work in Professional Liability markets and translating the company specific language and negotiating changes for specific needs. Responsible for the overall technological direction of the business, which included managing information technology and computer systems. Fostered interdisciplinary relationships by negotiation and consensus building to attain goals for all disciplines. Identified customer needs through market research and analysis. Designed web and other content, including monthly newsletters and promotional calendars. Cultivated positive relationships with the community through public relations campaigns. Developed and implemented interesting and interactive learning mediums to increase understanding of course materials both in health insurance and commercial lines. Education Certification : Project Management (PMP) & Six Sigma Black Belt (In Process) License : CA Workers Compensation Claims Adjuster Certification : WCCA, WCCP, AIC, AIC-M Coursework GPA: Six Sigma Diploma : Project Management Diploma : Quality Management and Regulatory Compliance/Auditing Designation/Certification : Certified Insurance Counselor (CIC) License : Property and Casualty & Life/Health/Annuities Insurance Agent State Bachelors Program : Insurance and Risk Management Indiana State University Focus In: Political Science and Criminology Skills account management, account reconciliations, accounting, acquisitions, Agile, art director, agency, B2B, book, budgets, budget, Business management, business operations, business plans, coaching, CA, Consultant, content, Contract review, Counselor, Credit, client, Clients, customer satisfaction, customer service, direction, documentation, employee training, file management, financial, financial audits, forms, functional, ICD-10, information technology, Insurance, invoicing, ISO, law, Regulatory compliance, Long-term care, managing, market research and analysis, materials, Medical terminology, meetings, mentoring, Mergers and acquisitions, natural, negotiating, negotiation, newsletters, personnel, policies, problem solving skills, processes, Process improvement, profit, coding, Progress, Project development, Project Management, public relations, quality, quality assurance, relationship management, reporting, requirements analysis, Retail, Risk Management, safety, sales, San, seminars, Six Sigma, staffing, strategic, translating, Underwriting, unique, websites, website content, workflow, written, articles ",CONSULTANT 436," SALES MANAGER Professional Summary Accomplished and energetic with a solid history of achievement in sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Meeting Goals, Negotiation and Selling to Customer Needs. Interests Music Production, Graphic Art and Design and Fitness Training Skills •Computers and Electronics •Administration and Management •Critical Thinking •Negotiation •Persuasion •Sales and Marketing Experience 01/2010 to Current Sales Manager Company Name － City , State Resolve customer complaints regarding sales and service. Direct and coordinate activities involving sales of manufactured products, services, commodities or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service. Determine price schedules and discount rates. Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase. Review operational records and reports to project sales and determine profitability. Direct foreign sales and service outlets of an organization. Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business. Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications. Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations. 07/2007 to 03/2010 Emergency Road Service Technician Company Name － City , State Identify and inflate tires correctly for the size and ply. Place wheels on balancing machines to determine counterweights required to balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels from vehicles and remove them, using lug wrenches and other hand and power tools. Apply rubber cement to buffed tire casings prior to vulcanization process. Reassemble tires onto wheels. Drive automobile or service trucks to industrial sites to provide services or respond to emergency calls. Replace valve stems and remove puncturing objects. Hammer required counterweights onto rims of wheels. Inspect tire casings for defects, such as holes or tears. Glue tire patches over ruptures in tire casings, using rubber cement. Prepare rims and wheel drums for reassembly by scraping, grinding, or sandblasting. Assist mechanics and perform other duties as directed. Inflate inner tubes and immerse them in water to locate leaks. 03/2005 to 09/2007 Wholesale Food Supplier Company Name － City , State Sell and keep records of sales for products from truck inventory. Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations. Drive vehicles with capacities under three tons to transport materials to and from specified destinations, such as railroad stations, plants, residences, offices, or within industrial yards. Wrap, weigh, label and price cuts of meat. Prepare special cuts of meat ordered by customers. Cut, trim, bone, tie, and grind meats, such as beef, pork, poultry to prepare meat in cooking form. Total sales, and collect money from customers. Use knives, cleavers, meat saws, bandsaws, or other equipment to perform meat cutting and trimming. Cut and trim meat to prepare for packing. Inspect meat products for defects, bruises or blemishes and remove them along with any excess fat. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Total sales, and collect money from customers. Prepare purchase orders, solicit bid proposals, and review requisitions for goods and services. Analyze price proposals, financial reports, and other data and information to determine reasonable prices. Purchase the highest quality merchandise at the lowest possible price and in correct amounts. Study sales records and inventory levels of current stock to develop strategic purchasing programs that facilitate employee access to supplies. Negotiate prices, discount terms and transportation arrangements for merchandise. Consult with store or merchandise managers about budgets or goods to be purchased. Collect money from customers, make change, and record transactions on customer receipts. Drive trucks to deliver such items as food, medical supplies, or newspapers. Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Record sales or delivery information on daily sales or delivery record. Call on prospective customers to explain company services or to solicit new business. Listen to and resolve customers' complaints regarding products or services. Education 2012 High School Diploma : General Pennsauken High School － City , State Additional Information Volunteer Activities                                                                               Seeds Of Hope - Oct 2013 - present                                                    Serve food, beverages, and desserts in lunchrooms,                      business or industrial establishments.                               Community Service, etc. ",SALES 437," ASSISTANT TO CFO Professional Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Core Qualifications Computer proficiency Service-minded Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Ability to prioritize Customer service System improvements Strong initiative Resourcefulness Forward-thinking mindset Experience Assistant to CFO 04/2008 to Current Company Name City , State Managed operations in accordance with budget requirements.  Maintained compliance with company and legal requirements.  Oversaw operations for Charter and Dispatch Department. Managed office inventory and placed new supply orders.  Updated employee paperwork and records. Scheduled appointments and maintained master calendar.  Oversaw training and daily performance of three staff.  Wrote professional business correspondence.  Generated financial reports for management review.  Liaised directly with customers to meet needs and maintain satisfaction. Provided support for COO and sales team in managing operation work flow.  Improved communication efficiency as primary liaison between departments, clients and vendors.  Planned travel arrangements for executives and staff.  Organized files, developed spreadsheets, faxed reports and scanneddocuments.  Properly routed agreements, contracts and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.  Performed additional duties and special projects as assigned by the Chief Pilot. Coordinated additions to and deletions from the passenger lists prior to aircraft movement and coordinated changes of aircraft movement.  Ensured compliance with all Federal, State, Local and foreign regulations.  Announced flight status updates. Successfully completed NATA Compliance, TSA 12-5 program to further develop professional skills.  Ensured that team member responsibilities were defined and understood.  Monitored ongoing expenses relative to budget projections.  Cultivated strong working relations with other industry executives. Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Created monthly reports for records, closed terminated records and completed chart audits. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers. Updated departmental standard operating procedures and database to accurately reflect the current practices. Identified and resolved system and account issues. Developed and created a more effective filing system to accelerate paperwork processing. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Charter Sales Rep and Flight Dispatcher 05/2006 to 02/2008 Company Name City , State Fielded an average of 50 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Updated database with customer and sales information. Evaluated competitors and performed market research. Verified that information in the computer system was up-to-date and accurate. Updated departmental standard operating procedures and database to accurately reflect the current practices. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Planned travel arrangements for staff. Charter Sales and Flight Dispatcher 03/2000 to 03/2005 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Coordinated meetings with other department managers and served as main liaison between sales and flight staff. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Managed incoming and outgoing calls. Successfully established effective systems for record retention by creating database for daily correspondence tracking. Improved communication efficiency as primary liaison between departments, clients and vendors. Directly supported Vice President in managing operation work flow. Handled and processed confidential client information. Coordinated with airport vendors regarding fueling and catering logistics. Monitored flight schedule daily for 6 aircraft. Monitored and updated flight schedules for pilots daily. Accounts Receivable Accounts Payable Education High School Diploma : General 1995 Lake Weir High School City , State , USA Skills Account Management, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Vendor Management ",AVIATION 438," PLANT PROTECTION AND QUARANTINE TECHNICIAN Summary Environmental Biologist and experienced researcher with expertise in data collection and study. Analytical and detail-oriented. Highlights Certificate study in Wetlands Identification and Delineation Proficient in Microsoft Office suite Excellent verbal and written communication skills Knowledgeable about invasive insects and plant hosts Undergraduate thesis study ""Species Diversity of Lepidoptera in Oak Hickory and Northern Hardwood Forests of Luzerne County, PA Accomplishments Keystone College Academic Honor Award -Dean's List Spring 2011 and Fall 2008 Mildred Wrigley Ryder Scholarship Fall 2009 and Spring 2010 Joseph Sirotnak '66, Esq., Memorial Scholarship Fall 2007 and Spring 2009 Experience Plant Protection and Quarantine Technician May 2011 to August 2011 Company Name － City , State Regional specialist independently conducting Asian Long-Horned Beetle and Emerald Ash Borer ground based visual surveys in eight northeastern Pennsylvania counties. Implemented PPQ standards which safeguards agriculture and natural resources from risks associated with plant pests to ensure an abundant, high-quality forest canopy. Employed industry standards effectively collecting forest and insect field data and reporting results in a timely manner. Forest Insect Pest Aide I May 2009 to August 2009 Company Name － City , State Forest Insect Pest Aide May 2008 to August 2008 Company Name － City , State Emerald Ash Borer, Asian Longhorn Beetle, Sirex Wood wasp and apiarian surveys in Lackawanna County, PA (2008) and 10 northeastern Pennsylvania counties (2009). Accurately identified plant hosts utilizing a dichotomous key, enabling placement, baiting and monitoring of Lindgren Funnel, sugar bait, IPM Tech panel and purple panel insect traps. Operated and maintained PDA owned 4x4 pickup truck and Panasonic Toughbook computer with Global Mapper and Microsoft Office software. Trail Steward and Workshop Staff Member May 2007 to August 2007 Company Name － City , State Trail maintenance of Keystone College's 160-acre Woodland Campus and Lake Manataka Environmental Field Station, hazardous tree removal and firewood harvest. Provided field support at Watershed Explorers Workshop performing water quality monitoring of local lakes and streams utilizing Secchi depth, temperature, conductivity, oxygen depth profile, benthic macro invertebrates, taxa richness and fish indices. Employing methods of electro fishing, seining and kick nets; collection and identification of macrophytes. Flammulated Owl Research Lab Technician September 1998 to January 1999 Company Name － City , State Laboratory analysis and documentation of Flammulated Owl prey delivery video, operating video editing equipment. Field data analysis of nest site foraging habits to determine regional insectivorous dietary selection, consumption, prey density and diversity. Organized insect collections with stereomicroscope, and invertebrate field guide. Analysis of insect energy content, utilizing caloric centrifuge, to determine caloric requirements of individual nests. Results provided support of undergraduate independent study at the University of Nevada-Reno and David P. Arsenault's unpublished thesis for the Degree of Masters of Science in Environmental and Natural Resource Science. Wildlife Biology Field Assistant May 1998 to September 1998 Company Name － City , State Assisted in avian field surveys utilizing research data analysis to determine the condition of the current population of Flammulated Owls in western New Mexico. Collected nest site and microhabitat forest density measurements with Garmin GPS unit, fiberglass tape, spherical densitometer, clinometer, telescoping pinhole camera and video recording equipment during constant monitoring of survey routes along the Continental Divide, New Mexico. Participated in broadcast surveys, observed nest site selection, flight patterns, observed and collected foraging rates and prey selection data, used targeted mist nets to capture, band and take blood samples for DNA fingerprinting, observed nest and brood habits and fledgling success. Education Certificate : Wetland Delineation and Identification , 2012 Rutgers, The State University of New Jersey － City , State , US Bachelor of Science : Environmental Biology , 2011 Keystone College － City , State , US Affiliations Keystone College Eco Club North American Bird Phenology Program Certifications American Red Cross First Aid and CPR training FEMA Federal Emergency Management Training Skills Skillful application of bench chemistry in a lab setting by adhering to standard operating procedures. Ability to analyze and test basic wet and dry chemistry obtaining qualitative and quantitative chemical measurements. Capacity to follow recipes and formulate mixtures based on manufacturer's specifications. Keen technical and mechanical ability. Strong work ethic and the ability to work collaboratively or independently under a variety of challenging conditions. ",AGRICULTURE 439," SAFETY MANAGER Summary Safety Manager with 16 years construction management experience. He is responsible for the safety compliance of the project and all sub-contractors. He brings extensive experience in various types of construction projects and is currently serving as a Safety Manager on a power delivery project in Southeast Texas. He has also served as the Environmental Compliance Manager on a USAID funded project overseas and has proven leadership abilities while serving multiple overseas tours with the U. S. Marine Corps. Highlights MS Office proficient Organized and detail-oriented Superb management skills Site safety coordinator Safe job site set-up CHST Certification OSHA 30 Hour OSHA 40 HAZWOPER First Aid/CPR/AED Trainer NCCER Certification Accomplishments Over 400,000 safe man hours over several projects Awarded a Safety Recognition from the USACE Jacksonville, FL District Awarded a Navy Achievement Medal while in Afghanistan Awarded an Army Commendation Medal while in Iraq Experience Safety Manager September 2015 Company Name － City , State Responsible for overall safety and compliance with local, state, and federal regulations on the project, to include subcontractors; project includes one new build power substation, upgrades to 4 other substations, and construction of 13 miles of transmission lines. Construction Manager October 2013 to August 2015 Company Name － City , State Omaha Lead Project - soil sampling and preparation, community relations and site sketches. Smalley Piper Project - oversight of water treatment plant construction (temporary). Several other small sampling events and construction projects Environmental Compliance Manager September 2012 to October 2013 Company Name － City , State His responsibilities included oversight of the project's environmental impact on the local communities to include the following: Develop and implement an Environmental Management and Mitigation Plan (EMMP) for four (4) project sites. Develop and submit reports to USAID pertaining to the implementation of the EMMP and any actual or potential environmental hazards pertaining to the construction process. Develop and implement a training plan for all expatriates and local staff. Oversee the construction of a 450m3 containment cell for the disposal of PCB impacted soils. Construction Manager March 2007 to September 2012 Company Name － City , State His responsibilities included oversight of the project and all sub-contractors on 4 long-term remediation projects to include the following: Perform the duties of the Site Safety Officer (Daily safety/tailgate meetings, inspections, etc.). Provide the Daily Quality Control Reports to internal and external clients. The collection of the perimeter air monitoring samples for various contaminant analysis as well the daily collection of particulate data utilizing various sampling apparatus. Maintain the Daily Site Logbook, and all paperwork associated with materials and equipment (to include manifesting of trucks). Track and maintain all contractor data for EPA records and to utilize for the Construction Completion Report. Provide technical assistance to the contractor as it pertains to the Remedial Design. Assist with all Community Relations issues that arise involving the site. Oversight of all construction activities including demolition, excavation and restoration. Gunnery Sergeant/E-7 February 1989 to March 2010 Company Name － City , State Gunnery Sergeant, E-7, Retired. Supervised subordinate Marines while acting as the Avionics Division Chief (62 personnel), Work Center supervisor (37 personnel), and Shift Supervisor (12 personnel). Awarded the Navy Achievement Medal for the management of a combat flown flag program in Afghanistan. Processed over 3,500 requests for flags and produced over $15,000 in profit from the program, during a 6 month deployment, to pay for junior Marines tickets to the Marine Corps Birthday ball in 2005. Awarded the Army Commendation Medal for outstanding leadership and production in the Intelligence Section of Third Army while in Kuwait in 2006-2007. Completed Non- Resident courses in leadership training through the U. S. Marine Corps while a Sergeant and again as a Staff Sergeant, also completed a resident course while a Staff Sergeant. Served in the following combat operations: Operations Desert Shield/Desert Storm, Operation Southern Watch, Operation Enduring Freedom (Bagram Afghanistan) and Operation Iraqi Freedom (Camp Arifjan Kuwait and Baghdad Iraq). Education BS : Occupational Safety and Health , 2016 Columbia Southern University － City , State , USA Expected Graduation: June, 2016 Skills Community Relations Construction management Environmental Management Leadership Safety Management Supervisor ",CONSTRUCTION 440," PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 to Mar 2012 Company Name － City , State Organizing events for the employees (celebrations, trainings, meetings) Promoting Internships : Internal and External communication Officer at La Poste regional Direction in Marseille, from June to December 2008 : Organizing events for the employees (celebrations, trainings, meetings) Promoting the organization development strategy among employees and contribute maintaining a good level of satisfaction at work Promote new services offered by La Poste to important clients in the region Constantly animate the intranet, through articles about the business or illustrating good practices or employees of the month Writing articles for the journal Jourpost, press releases regarding my projetcs at hand, or sales pitches aimed at heads of departments about the organization leading strategy in order for them to inform their team. Public Relations Officer May 2007 to Jul 2015 Company Name － City , State Contribute to organize the annual fair event PAPIER 2007 (find artists, catering, spot) Promote the AGAC in order to find sponsors to support the Association during the annual recurrent fair event Papier Suggest a marketing strategy plan to appeal to private as well as public donators Photography Assistant at the photo gallery at Paris Match, Hachette Filipacchi Medias, in Paris from January to May 2005: Manage the archives of photos, Analyse the new photographs to be bought or rejected, Communicate with the photographers. Promoting Kedge-Business school (previously Euromed-Marseille) in June 2004: Communicate with the future students, Organize the interviews order, Provide assistance to the jury, Manage the supply stocks for the event and, Participate in tours of the city. Project Manager for Gestion Lastchance from May to July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 to Feb 2014 Company Name － City , State Develop and follow the executive communication strategy for all the Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting both corporate and executive communication media (support the local Chambers through providing them proven tools, leaflets, posters created regionally) Define with a graphic agency the new signature of the CRMA PACA and roll it out to all of the Chambers. Education Bachelor of Science , Marketing Communications East Tennesse State University － City , State Master of Science , Communication 2008 IAE d'Aix-en-Provence － City , France Master of Science , Change management (human ressources) IAE d'Aix-en-Provence － City , France GPA: GPA: 3.7 GPA: 4.00 Bachelor of Science , Marketing 2006 Kedge Business School － City , France Cambridge Advanced Certificate of English obtained in 2001. - Cambridge First Certificate of English in 2000. - Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained in 2003, in an international high school, in Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor of Business Administration , Spécialité Marketing Communications 2006/2007 East Tennessee State University － City , State , USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts : voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA is one of the largest marketing organizations in the world (over 38,000 members worldwide) that enables its members to keep up with the marketing news and provide them with opportunities to meet professionals and develop their skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed a marketing plan to launch a product in an online community. Sales demonstration: professional sales presentation of a travel bag from LANCEL. Advertising campaign project: SWOT analysis of McDonalds, Research and analyse the fast food industry current situation (who are our competitors. What differentiates us from them. Stage of industrial growth ?...), Create a survey to evaluate the current situation of our product to advertise: ""Spicy Chicken burger"" from McDonalds, and determine the target market segment, Define the brand positioning strategy and select the appropriate media, Establish the financial budget for the campaign choosing the best ways to promote our product efficiently, Create the ads. Languages Fluency in English and French and intermediate level in Spanish Skills Projet management, Change management, writing skills ",PUBLIC-RELATIONS 441," PROJECT MANAGER AND PHOTOGRAPHER Summary Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.Highly focused and results-oriented office professional who successfully supports complex, deadline-driven operations. Customer-oriented and computer-savvy. Highlights Microsoft Office proficiency Articulate and well-spoken Flexible Social media knowledge Appointment setting Customer service-oriented Mail management Meeting planning Executive presentation development Business correspondence Scheduling Excel spreadsheets Professional and mature Strong problem solver Works well under pressure Administrative support specialist Self-starter Skilled and talented photographer. Types 50+ words per minute Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Experience April 2007 to January 2016 Company Name City , State Project Manager and Photographer 7.7 years). Professionally trained through the military. Over 15+ years of experience with digital photography. Project manager and freelance photographer. Event photographer for weddings, bridal showers, prom and graduation photos. Scheduled events, planned and coordinated venues as well as bookkeeping and for all events. Digitally manipulated images to improve quality as well as add artistic touch. Excellent customer service and quality. Provided customers with digital photography of events. 100% customer satisfaction. November 2012 to January 2014 Company Name City , State Independent Consultant Market and sell high quality kitchen tools and accessories through in-home demonstrations, booths at trade shows, and fundraiser programs. Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving and customer service. Maintained inventory, accounting and data entry for small business. October 2008 to April 2010 Company Name City , State Tax Preparer Provided timely and accurate tax preparation and advice for individuals, families and businesses. Perform e-filing tasks as per schedule Addressed complex tax issues and tax deduction problems of clients. Assist clients about legal issues, tax amendments and payment plans. Interviewed clients and prepared taxes to achieve the most accurate and thorough results for maximum refunds using current tax laws. Achieved 100% customer satisfaction and client retention utilizing company guided client relations techniques. July 1988 to July 2008 Company Name Intelligence Analyst Honorable discharge after 20 years as a Naval intelligence analyst. Compared, correlated and disseminated valuable intelligence information to executive level directors via expedited resources during global crisis like 9/11, Haitian earthquake, and the Malaysian tsunami. Lived overseas in Italy as an operational intelligence analyst providing analysis and administrative assistance at an executive level. While serving on two aircraft carriers responsible for providing near real time intelligence to executives as well as fighter pilots. As the Independent Duty Intelligence Officer onboard a naval destroyer, obligations included providing intelligence, administrative support at an executive level, while working independently. Leading Petty Officer of a division of 30 junior enlisted sailors while stationed onboard the USS John C.Stennis from September 1, 2000 - October 31, 2003. Head of Intelligence Collection team (""SNOOPY team"") of 20 non intelligence trained personnel onboard the USS Mustin from 2002-2005, including providing all intelligence preparation and education for team members. Education 2013 Old dominion UNIVERSITY City , State , US Bachelors of Art : History History Major with Minors in French, Geography and Secondary Education. Achievements/Organizations: *Inducted into Pi Delta Phi Spring 2013(Collegiate French National Honor Society). *Received the 2013 Emerging Leaders Award from Gamma Sigma Sigma National Service Sorority. *President of Eta Rho Chapter of Gamma Sigma Sigma National Service Sorority, Inc., Member of French Club, Community Service Officer of ODU Student Veterans Association, and Member of Baptist Campus Ministries Languages Able to speak, read, and write French Interests Associations: Junior League Of Hampton Roads -Chair for the Junior League of Hampton Roads Touch a Truck Committee from June 2015 to Present. Leading a team of 20 women to plan the annual Touch a Truck fundraising event for the Junior League of Hampton Roads for 2016. -Co-Chair for the Junior League of Hampton Roads Touch a Truck Committee from January 2015-May 2015. Helped lead a team of 20 to plan and execute a large fundraising event for the Junior League which drew a crowd over 2200 and raised over $20,000. Gamma Sigma Sigma National Service Sorority -Active Alumni member at large since 201   -Sorority President of the Eta Rho Chapter of Gamma Sigma Sigma from Fall 2011-Fall 2012. -Sorority Service Vice President from Spring 2010 – Fall 2011. Student Veterans of America: -Alumni member 2013   -Community Service Chair 2012-2013 Additional Information Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008). Volunteer youth soccer coach for Virginia rush from October 2006 until October 2014. Coached children on the development of soccer skills as well as team work. Coached U13, U8, and U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children with disabilities to play soccer. 1000+ documented volunteer hours since 2010, continues to volunteer regularly in local community. Skills Customer Service, Internet Research, Time Management ",CHEF 442," SENIOR FINANCE ASSISTANT Summary To obtain a position where I can be an asset to the company, along with development of new skills. Highlights 4 years experience with Query, Access, Excel, Control D, Lotus Notes, Oracle, Peoplesoft, Billing online system Thrives under pressure Excellent time management skills Analytical     Customer-oriented Basic understanding of Quicken  Computer proficient Critical thinking Financial statement analysis Accomplishments Assisted in the centralization of accounting to the Bloomington-Normal corporate office.   When multiple co-workers were out of the office I covered all of the PZ01 forms that came into the mail box processing over 99% of them and keeping the team from falling behind on them for that day receiving an ""On the Spot"" award for my accomplishment.   I hold the record for the most Premium Fund Account reviews to be done in 1 day on my team completing 16 reviews in 1 day while still maintaining a quality score of 97%.   Came up with multiple ideas to make processes on our team more efficient for example sometimes we would get questions about what review materials we have received and what we still need from agents and we would have to go pull the file and locate it in the file room every time but instead I suggested we all get read only access to the tool we use to check in materials to be able to see on demand what they are missing and what we still need so no longer did we need to go track down files to complete this task. Experience 07/2012 to 06/2016 Senior Finance Assistant Company Name - City , State I worked on two different teams during my employment at State Farm, one was Suspense and the other was Premium Fund Account Review.   Suspense: (2012-2014) Processed credit card refunds. Processed PZ01 forms that would be requested mainly from the fire division to change policy information. Worked Control D listings to clear items that didn't match off via journal entries in Oracle. Worked Agent returns where retired or working agents owed State Farm money and we had to set up payment plans or collect on that money and then clear the listing. Worked employee returns where employees would write bad checks at company stores or mail rooms for stamps or postage and we would have to contact those employees and collect from them. Took phone calls and provided remarkable customer service to everyone that called in with a question and went out of my way to try to provide an answer to each caller even if it wasn't in my expertise I would try to get them to someone directly to get there question answered instead of just transferring them along as I try my best to make every call remarkable. Had to complete ""FARs"" (Financial account reconciliations) on a monthly basis to make sure all the accounts you were responsible for balanced out at the end of every month via lotus notes program. Premium Fund Account Review: (2014-2016) Worked material check in where you would need to collect mail as well as faxes and check in the materials received from agents into the system and then file there folders to be reviewed. Processed agent premium fund account reviews on a daily basis for compliance problems and making sure everything they did in the office was done correctly and timely. Analyzed bank statements, quicken bank registers and reconciliations as well as manual copies, reviewed history of altered money reports and deposit to activity ratios to make sure everything matched up and that there was no money missing. Made sure nobody was stealing in the agent offices and if there were any discrepancies informed the agent about them.  Assisted agents in finding or fixing reconciliation errors or balancing issues. Took phone calls on a daily basis providing remarkable customer service. 07/2011 to 07/2012 Associate in Financial Shared Services for State Farm Company Name - City , State Got placed on the Suspense Team processing emails and completing credit card refunds for customers throughout the united states for all agents when they needed a refund and sent through a refund request form. ? 05/2007 to 07/2011 Laborer/Book Keeper/Apprentice Company Name - City , State Schedule installs for customers. Assist plumber in installing product. Clean & restock the work vans regularly. Do the accounts receivable and payable in the office. Finish invoices and mail them out to customers. 05/2006 to 08/2006 Laborer/Yard Worker Company Name - City , State Anything asked of me by the Yard Supervisor. Running heavy machinery/implements to complete certain tasks. Random labor intensive tasks such as shoveling/raking/digging. 05/2004 to 08/2007 Floor Installer Company Name - City , State Clean and load truck with product. Remove old product from the floor. Install new product on to the floor. Be as clean, organized, and courteous as can be on each and every job. Education 2009 High School Diploma Bloomington High School - City , State 2010 General Studies Heartland Community College - City , State ?1 Year of college completed Fundamentals of Accounting Course completed through State Farm Skills - Fast Learner - Organizational Skills - Very efficient minded - Problem Solver - Fast Learner - Very Adaptable - Team Oriented ",FINANCE 443," CLIENT ADVOCATE / ESCALATION SPECIALIST Summary Experienced with over 10 years in high-level executive support roles. Organized, professional, and committed to delivering high quality results with little supervision.  Jack of all trades and wearer of many hats. Highlights Results-oriented Self-directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate / Escalation Specialist Nov 2015 to May 2016 Company Name - City , State Takeover of escalated calls from customer service Coached customer service representatives to improve skills Business Manager, HR Coordinator, Training Coordinator, Receptionist Jun 2008 to Oct 2015 Company Name - City , State Managed administrative, accounting, financial, and purchasing functions for the office and the individuals supported Assisted with recruiting and orientating new employees Performed bi-weekly payroll, reconciled payroll, created payroll reports used for budgeting and to adjust staffing Managed and audited employee personnel and training files Maintained employee training database and ensured employees were current in training Purchased office and janitorial supplies Acted as receptionist and managed a multi-line telephone system Records Management / Document Management System Implementer Jan 2007 to Nov 2007 Company Name - City , State Assisted in building a DMS library that fit the global model for the site Assisted with department and site-wide document audits Telerecruiter Feb 2005 to Jun 2005 Company Name - City , State Contacted blood donors, scheduled future appointments, and updated contact information. Trained new telerecruiters. Student Administrative Assistant Vice Chancellor Sep 2001 to Sep 2004 Company Name - City , State Independently created database and audited university resident alien files in university's HR department during free time, which saved the university a minimum of $200,000 in potential fines Managed the university's utilities, legal bills, and contract database Created and maintained database for university's Business Travel Account Education Bachelor of Arts , Political Science Pre-Law 2017 University of New Orleans - City , State Classes are online and will not interfere with work. Certificate , Paralegal 2016 East Tennessee University - City , State Skills Strong clerical, management, and administrative skills Microsoft Office Customer service ",ADVOCATE 444," ENGINEERING MANAGER Summary To design, develop and manage products in the field of consumer electronics devices, networking protocols, internet applications and connected devices. Vision to create personalized experiences based on machine learning. Highlights Linux, Unix, RTOSs - OS 9 & VxWorks, DOS, MS- Windows, Socs related to media players and set tops --Broadcom, Intel, STMicro, Sigma Design  Microprocessors/micro controllers -- ARM, MIPS, 8088, 8087, 8031, 8051 Digital and analog hardware Streaming, playback, Live, VOD, HLS, MP4 HTML5 MSE. EME, Video tag, MHP, OCAP, Blu-ray, BD-J, java security framework. XML C, C++, Visual C++, Visual Basic, Assembly, Java , J2ME ( CDC, PBP ), JVM , ODBC, DAVID JSON RPC, REST and SOAP. NASC, Linux containers  - LXC Control theory Familiarity with machine learning techniques - logistic regression, Neural networks Familiarity with Machine learning packages Tensorflow, DL4J openCV Familiarity with CUDA and computer vision Matlab, Octave Complete Life cycle development of products of mass deployments  Middleware, applications, Device Drivers, Hardware,multimedia streaming and playback, consumer electronics, cable, industrial and power plant automation. Advanced knowledge of embedded systems Interface design and implementation Advanced knowledge of content protection systems Architect consumer electronics products related to multimedia and networking. Porting embedded web browser based systems. Agile Development process Contributing in specification groups. Managing open source code and associated licensing rules. Master's thesis in adaptive control, penchant for machine learning Managing cross functional - cross vendor development, interfacing with customers,Building teams, mentoring team members. Managing offshore teams.  Accomplishments Instrumental in building first generation Blu-ray players. Led development of BD-J stack, which was one of the most complex piece of software in Blu-ray player. Led architecture and development of platform software for Nucleus middleware for Seachange, managed large teams spanning multiple projects. ​ Helped architect and develop high performance software for set-top platform on a very tight deadline. Responsible for representing Pioneer technically as a CE industry member in OCAP specification group and suggesting fundamental changes to spec to satisfy needs of CE industries in cable market. Developed excitation control system for alternators, built complete hardware and software for the product. Experience Engineering Manager November 2010 to May 2016 Company Name － City , State Managing multiple work streams and teams related to platform software development for set-top boxes. Interacting with customers, vendors and multiple cross functional groups. Managing product development and supporting deployment of products.  Evangelized and led development of new middleware solution for OTT and other multimedia playback on set-tops. The middleware is being designed for a very responsive user experience, minimum copy transfer of buffers along playback/record pipelines, high performance playback of multiple contents in several video windows and content security. The middleware was driven by of JSON APIs routed from from a mini web server. Led a team for developing cutting edge platform software solution for set-top box for MSOs. The software has several features like HTML5 UI with webkit/QT, home networking, DVR, content protection, DRM and playback on 2nd screens like iPads etc. Software is deployed on a Broadcom SoC with Liberty Global in Poland and Czech republic. Worked on EOS flavor of this product which is going to be deployed in some countries in Europe by end of this year. Worked on optimizing the stack for low latency wrt resource management and channel changes. Also worked on leading a team of developers towards development of software components for headless gateway product for home networking with new Intel Chipsets. The middleware was driven by of JSON APIs routed from from a mini web server. Led a group towards porting of Comcast RDK platform on ST Micro SoCs for set-tops. Led a group towards porting/development of software for RDK platform for RNG150 Comcast platforms. ​ Engineering Manager, Architect January 2004 to November 2010 Company Name － City , State Worked on development of technologies in the field of consumer electronics. Led a team of engineers towards development of BD-J stack for Blu-ray Players. Wrote initial code for some core modules like file system and application management, led the development of other modules for the stack - security framework, JMF and Java TV subsystem, interactive audio, graphics subsystem (based on AWT, HAVi and DVB extensions) and all other BDJ specific modules. Led the efforts on all certifications required for BD-J ( JAVA, BD+, BD-J APIs ). Worked on supporting the product in market after shipment. Played critical role in development and architecture of OCAP middleware, the technology was later sold to a third party. Contributed to specification group for OCAP. Worked on architecture of application framework, security framework and file system and some other modules, architected and wrote the code for most complex component of OCAP - DSM-CC file system. Development of Advanced Media Player, this media player had a Blu-ray player at its core and other network enhanced functionality for video playback, music, photo management for local and remote content, this had music recommendation features on client device with the help of remote server in cloud. Also worked on architecture for making closed and open source code co-exist within the same system.  The media player was modeled as being driven by Restful JSON APIs. Senior Software Engineer April 2000 to January 2004 Company Name － City , State Worked towards development of various technologies related to interactive TV set-top boxes for different markets. DTV4.0 (Sheep) compact client development for Comcast on PACE Daytona Box on GI headend. Dynamic Internet Protocol Interface (DIPI) client for DTV Navigator to support Inband IP data transfer to set-top via IPGateway. Various types of IP access options viz Force Tuning, Channel tracking were developed. IPGateway development, I worked on basic DSM-CC session protocol implementation to provision continuous feed sessions for inband pipe with the Scientific Atlanta DNCS (Digital Network Control System) and also provisioning Power TV DIPI clients on this CFSs. Micro 1.0 and Micro 2.0 clients featuring Java based TVGuide, VOD, micro browser and TVTicker. My responsibility in this was to develop Tuner, MPEG Java APIs, porting of VOD client, TVGuide-CA java layer, TVGuide integration, enhancement to data service and other integration and bug fixes. Worked on feature of displaying MPEG I/P frames on a dynamically updated carousel content from a Liberate server. Other part of my responsibility in the project was to write glue layer at micro JAVA virtual machine for applications using a Multicast File System protocol to tune to data/video channels and I/P frames. Education M.Tech : Control Systems , 1988 Indian Institute of Technology － City , India Control Systems B.E : Electrical Engineering , 87 Devi Ahilya University － City , India Electrical Engineering Course : Machine learning , 2016 Coursera - Stanford USA Skills Lead Development, build teams, mentor, interface with customers and vendors, architect end to end. Develop products in consumer electronics, digital TV, industrial automation, control systems C, C++, JAVA, JVM, Embedded Linux, LXC, Device Drivers  Working with Socs, RTOS - OS9, VXWorks DVB, MPEG, H.264, HLS, MP4 JSON, REST, SOAP, XML,SNMP,TR069 Microcontrollers, hardware Matlab, Octave Mathematical modeling. Integrating content protection systems Agile Methodologies, Scrum, SDLC, project planning and management, leadership ",ENGINEERING 445," 6 - 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth as an education specialist within a school that is dedicated to the academic and socio-emotional success of its student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working with special needs students Classroom management Effectively work with parents Clear public speaking skills Achievements  Student Development Increased 6th grade Language Arts standardized test scores by 20%, analyzing pre and post data and by introducing more effective learning techniques such as technology integration and student-run lesson plans. Increased 95% of 6th grade reading comprehension scores of students reading on 4th and 5th grade level to on or above grade level by the end of the school year; with a program called Voyager Reading used for targeting weaknesses. Education Strategies Employed journalism writing techniques to 8th graders during instruction to improve the development of writing essays; and 95% of students mastered the Standard of Learning exam for the first time in four years the school was in ""improvement"" status. Counseling Served as student mentor for students when academic problems and personal adjustments arose, meeting with guardians to reach solutions; and making recommendations to guidance counselor. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Professional Experience Company Name City , State 6 - 8 Language Arts Grade Teacher 01/2005 to 08/2009 Developed lesson plans to meet academic, intellectual and social needs of students. Performed student background reviews to develop culturally diverse lessons. Used variety of teaching techniques to encourage critical thinking and discussion in Language Arts class. Empowered learners to reflect and self-assess performance. Established and enforced rules for behavior and procedures for maintaining order among a class of 35 students. Developed, administered and corrected assessments in a timely manner. Earned positive verbal/written feedback from parents and administration regarding classroom instruction, management and student learning outcomes. Collaborated ideas for performance improvement during IEP meetings. Presented effective professional development learning strategies to faculty. Empowered students to engage in community opportunities beyond school. Company Name City , State Administrative Assistant to Chief Nursing Officer 07/2003 to 11/2004 Supported a team of four administrators with clerical duties, in addition to directly working for the chief nursing officer. Designed a new filing system for efficient work flow. Managed multiple projects for nursing directors. Handled multiple phone line system. Coordinated conferences on and off site. Documented reports on confidential patient concerns. Managed administrative calendars. Created correspondence and presentations using Microsoft Word Programs. Company Name City , State Administrative Assistant to Nursing Director 01/2001 to 01/2003 Managed the director's calendar and travel arrangements. Organized nursing conferences on site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City , State Project Manager 01/1997 to 01/2001 Headed the recruitment of clerical staff Trained five employees. Advised the president of staff promotion. Managed the release of press kits. Created and edited content for website. Collaborated with web designer on content layout. Designed stockholder certificates. Lectured at trade shows in Seattle and Paris. Instructed business professionals on the use of products and services. Education Master in Education : Instruction, Curriculum & Assessment 2014 Strayer University , City , State Graduated Summa Cum Laude, 4.0 GPA Professional Development : Education 2009 University of Phoenix 18 credits in education course work focusing on growing theories, reading methods, curriculum and instructional strategies. Bachelor of Science : Broadcast Journalism 2003 Brooklyn College , City , State 27 additional credits in sociology coursework Associate of Applied Science : Print Media Journalism 1996 Kingsborough Community College , City , State Skills Research journal databases, writing APA style, speed writing, note-taking, informal and formal observations, oral presentations, training and teaching, classroom management, evaluating and analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher. ",ARTS 446," STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader in Healthy Cuisine and Passionate Food - Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service / Team Educator / Multi - Unit Manager. Menu and recipe development Writing and implementing operational standards and procedures Event planning and execution Labor management, purchasing and inventory controls, cost management, budget formulation, P & L management and forecasting Increasing efficiency through innovative and decisive ways while ensuring a high level of guest satisfaction Multi-unit management skills Concept creation and menu enhancement incorporating trending foods and flavors resulting in 15% up to 20% average annual sales increase across all venues Development and execution of standards and procedures resulting in improved labor performance and decreased labor cost of 4% annually and 20% over 5 year period Experienced public speaker on subjects ranging from food and cooking to healthy lifestyle tips and practices for multiple audiences, including corporate, college students, elementary school children and senior citizens Creating and implementing health-promoting food service programs for corporate dining clients Kroger's Supermarket Nutritional menu development and recipe analysis for improved health results for long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection and how to build the foundations of a healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused and disciplined High volume production capability Focus on portion and cost control Inventory management familiarity Featured in [publication name] Featured in Travel and Leisure's “Top 10 Restaurants in [city]” Experience Store Chef April 2014 to Current Duties including menu development one on one consultation with customer designing menus, as well as work scheduling, complete budget for bistro food outlet. On and off campus Catering. Successful menu development and execution for clientele, resulting in 20% business increase over 6 month prior emphasis on - light fare highlighting locally grown ingredients and regional flavors. Implement staff training program, including task competency indexing for increased labor efficiency, flavor development cooking techniques and food presentation concepts. Inventory handling, management and rotation in accordance with HACCP, food cost controls and food quality standards. Executive Chef July 2013 to January 2014 Company Name Delivers strong operational performance by executing against Sodexo and regulatory agency standards and programs, continually monitoring operations, and completing assessments and necessary action plans to provide optimal food quality and meal service. Drives customer satisfaction, and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the department to include the Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control and food safety and sanitation. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. Responsible for managing the process of purchasing, receiving, scheduling, inventory control and managing food production activities in compliance with Sodexo food production systems. Assist in menu planning, pre-costing and post-costing. Executive Chef/ Food service Manager May 2005 to January 2013 Company Name － City , State Premium menu design, recipe development culinary education for kitchen staff out lining events, live cooking demonstrations. Pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu, that promotes conscious cuisine standards, in culinary. Help development nutritional standards all food outlets. High positive guest feedback surveys and 65% sales increase over 5-year period. Implemented purchasing protocol and procedures, resulting in securing competitive pricing from purveyors. Aggressively fought waste and promoted cross-utilization to consistently maintain food cost below budget of 27% by 1 - 2.5 percentage points. Positive write-ups from Kindred Magazine and Tucson newspapers for Outstanding, clean kitchen outlets by, Arizona health department. Development, and enforcement of Standards and Procedures Handbook for service and production, resulting in consistent standard task execution by team members and 20% reduction of labor costs over 5-year period since implementing program. Budget development with financial benchmarking experience and contingency planning for preventing business and profit loss, daily metrics analysis with financial team, including revenue-labor cost and guest satisfaction management. Executive Sous Chef November 2001 to April 2005 Company Name － City , State Successful assist in direction of $1.5 million renovation of dining facilities and kitchens, including four restaurant, Culinary Learning Center, bistro, retail space and stations buffet. Budget development and forecasting with focus on lean management through staff cross training and shifting manpower across Food and Beverage areas according to business requirements. Education Associate Degree : Culinary Arts Management , 1991 Sullivan College and the National Center for Hospitality － City , State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation - National Restaurant Association Certification Serve Safe Certification Accomplishments 3 of 7 Image Options Premium catering services and event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food and wine pairing events and upscale private catering functions for Doctor and Executive broad Culinary nutrition consultant for health improvement results for all Patient and staff. Successful design and implementation of menu ,that promotes conscious and cuisine standards, in culinary. Help development nutritional standards all food outlets. high positive guest feedback surveys and 45% sales increase over 3-year period. Interests Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association of Sullivan University Spotlight Gourmet Magazine ( 1996) Traveler top ten Spas (1997) Miraval Resort ( 1997) Bon Appetit Best of the year (1997) Food & Wine ( 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training ",CHEF 447," DIRECTOR OF PR & SOCIAL MEDIA Executive Profile Dynamic and results-driven Senior Public Relations Executive with over 7 years of experience in impacting brand presence, performance and profitability internationally. Strategic leader with notable success in development and execution of public relations, marketing & social media campaigns. Well-connected individual with an extensive global network of editors, journalists, stylists, producers, talent agents and fashion influentials. Well-versed in multiple social media platforms with a proven track record of establishing social media presence. Areas of Expertise Media Relations Marketing Collateral Development Market Launches Strategic Planning & Execution Internal Communications Acceleration of Social Media Footprint Social Media Strategy & Execution Budgetary Planning Client Relationship Management Strategic Partnerships/Alliances Community Outreach Crisis Management Event Planning & Fashion Show Production Data Analysis Professional Experience Director of PR & Social Media 06/2015 to Current Company Name City , State Lead the PR & Social Media Strategy for the relaunch of dELiA*s, successfully repositioning the company as a leading teen brand among its competitors. Managed critical sponsorship opportunities for dELiA*s with Teen Vogue's Back To School Program, 5 Seconds of Summer Concert Series, BearPaw x dELiA*s free ads on the Geoffrey Tron Screen in Times Square. Secured extensive Press & Social Media coverage for dELiA*s November Catalog Cover: Teen wonderchef and NY Times Cover Star, Flynn McGarry. Spearheaded and managed the PR & Social Media Campaigns for Alloy Apparel that took critical market share and social media footprint from Long Tall Sally as a leader in Tall Women's Clothing in 6 months. Initiated the use of User Generated Content (UGC)on each brand's website and paid ads, resulting in a substantial increase in positive brand sentiment, brand awareness and brand revenue Increased brand revenue for both companies through social media efforts that amounted revenue 5 times bigger than the initial investment. Created a brand ambassador program for both companies that included a series of high-profile bloggers, influencers and celebrities at no cost for each brand that served as a continuous form of income and brand awareness Collaborated with E-Commerce and Marketing to support and drive key promotions organically as well as through paid media campaigns Provided in-depth data analysis and social media reporting for each brand Managed budgets and made best use of budgetary funds Managed an internal team of 3, an external PR agency, an external ad agency, 1 UGC management agency. Nurtured & cultivated strong relationships with Fashion Directors, key Trade, Ad and Finance publications, Fashion Stylists and Bloggers in the contemporary and teen markets. PR Manager 02/2012 to 06/2015 Company Name City , State Primary Press Liaison for Foley+Corinna, Isabella Fiore, Snob Essentials, Charlotte Ronson, L.A.M.B.and NARR. Managed a staff of 4 employees for the development and execution of global public relations, event planning, marketing and advertising programs in the US and South Korea. Secured a continuous stream of high-profile celebrity, blogger, fashion influencer, TV, print and web placements for each brand. Secured strategic partnerships with the CFDA, Faberge's Big Egg Hunt, Christie's, Studio in A School, Covet Fashion, Refinery29 Shops, Celebrity Exotics, Lucky Shops, SpringNYC at no cost for the company. Seasonally collaborated with Seventh House PR, Factory PR, HL Group, Autumn Communications, Paul Wilmot Communications during event & fashion show production, West Coast initiatives and celebrity seeding opportunities. Initiated and lead the Brand Revival initiative for Isabella Fiore. Managed strategy around the launch of Foley+Corinna, Isabella Fiore and Snob Essentials with HSN. Played an incremental role Brand Strategy development, Marketing activation and Brand Extension Initiative. Responsible for all charitable initiatives. Assisted in the production of the Charlotte Ronson and L.A.M.B. fashion shows and presentations during NYFW. Served as the official company spokesperson. Account Executive 07/2011 to 02/2012 Company Name City , State Managed 8 client accounts (Jewelry, Accessories, Contemporary Clothing, Handbags, Denim) Secured numerous high-visibility product placements by maintaining close communications with major celebrity representatives/stylists, top editors, bloggers and high-fashion tastemakers. Brought in 21 new potential client accounts within a 2-month period Spearheaded and organizing partnerships/collaborations with charity organizations (Project: Camille Zarsky - Charity Water) Introduced a dynamic collaboration initiative and celebrity endorsements for up-and-coming designers Supervised social media activity for 3 client accounts Spearheaded Shine Media's international service outreach in Paris Produced a tangible increase in brand awareness and customer demand for each client. PR & Marketing Coordinator 09/2009 to 02/2010 Company Name City , State Handled all communications with press, media, stylists and celebrities. Researched and secured 12 luxury advertising partners. Covered shows and conducted interviews with designers during New York Fashion Week (September 2009). Negotiated new high-profile partnership opportunities. Public Relations Executive 01/2009 to 07/2011 Company Name City , State Managed all client accounts (Ready-to-Wear, Accessories, Lifestyle, Hospitality, Education. Secured the most magazine covers and celebrity placements in the history of the agency (Beyonce, Rihanna, Taylor Swift, Vanessa Hudgens, Kelly Clarkson, Scarlett Johansson, Paris Hilton, etc.) Wrote, formatted and disseminated key press materials (press and news releases, fact sheets, bios, newsletters). In charge of the agency's social media pages, website content updates and email newsletter. Actively seeked & secured new partnership and sponsorship opportunities (Swarovski, CFDA). Produced annual reports, new client proposals, new marketing and advertising material for the agency and its clients. Communicated daily with major national & international publications, newspapers, stylists and bloggers regarding sample requests and media placements. Fostered relationships and networking opportunities with colleagues, clients and media. Organized and produced Fashion Week presentations, launch events and press previews for a variety of clients. Managed the US press for the Inaugural Event of the Burj Khalifa Tower in Dubai. Public Relations Associate 08/2008 to 10/2008 Company Name City , State Assisted in all aspects of preparation and production of eight fashion shows during New York Fashion Week (Mara Hoffman, Alexandre Herchcovitch, Buckler, Sabyasatchi, Yigal Azrouel, Araks, Jeremy Scott, House of Holland) Preparation and execution of high-profile events and after-parties during Fashion Week Created daily and monthly Press Clips Updated Press, Trade and Media Contact Lists, Responsible sample trafficking and sample database. Public Relations & Global Communications Assistant 11/2007 to 05/2008 Company Name City , State Played a key role in the communications for the launch of Vera Wang's new advertising campaign in Greece. Assisted in the production of Vera Wang's Ready-to-Wear and Lavender Label fashion shows during NY fashion week (February 2008). Responsible for sample trafficking to publications (sending, monitoring and receiving samples). Created monthly credit reports. Marketing Intern 11/2007 to 04/2007 Company Name City , State Assisted during company presentations to new clients. Edited press and marketing materials. Communicated with high-end accounts and delivered brand assets as needed (Barneys, Selfridges, Harvey Nichols, The Mandarin Oriental). Handled all sample requests. Education Master of Science : Marketing 9/2006 UNIVERSITY OF BATH City , United Kingdom Bachelor of Science : International Economic & Political Studies 9/2005 UNIVERSITY OF MACEDONIA City , Greece Minor: Political Studies and Diplomacy ? Thesis: The Phenomenon of Brand Extension of International Luxury Brands ? Model of United Nations (MUN) - General Assembly UN (2014) - Supreme Court of The Hague (2013) Languages Greek - Native, English (US Resident) - Fluent (Proficiency of Cambridge, TOEFL), French - Fluent (Sorbonne I), Spanish - Intermediate (Basico), Japanese -Beginner (1 year) Technical Skills MAC OS, Microsoft Office, Word, Excel, PowerPoint, Outlook, Photoshop,Cision, Fashion GPS, Social Annex. ",APPAREL 448," SALES ASSOCIATE Skill Highlights Great ability to multi-task Self-Starter and driven Extensive customer services and caregiver knowledge Neat and well organized Volunteer Work: Personal care worker and supportive home care Job duties: Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile. Professional Experience 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. 01/2010 to 01/2011 Sales Associate Company Name － City , State Assisting customers to the area in the store they needed to go to or need help in. Putting merchandise in the correct it was assign to. Assist customers with choices and help them locate them and provide information about the product in question. Helping customers who don't know English as a second language. Telephone # 414-764-2474. 03/2014 to 03/2015 Cashier Company Name － City , State My duty was to greet all customers entering into the store. Handling all the cash transactions and receiving payments with cash, credit/debit cards and checks. Guiding and solving queries of customers. Providing training and assistance to new joined cashier. Keep my area neat and organized. Telephone # 414-304-1024. 05/2016 to 07/2016 Housekeeper Company Name － City , State My duty as a housekeeper was to clean and maintain the rooms and premises in and around the hotel. Vacuum, empty wastepaper and ashtrays, transport trash to waste disposal equipment, dust, change the bed sheets and pillow cases and dust. Education and Training 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 2013 High School Diploma Oak Creek High School － City , State Telephone # 414-768-6210 Skills caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized ",SALES 449," ACCOUNTANT II Professional Summary Multi-faceted Financial Professional with solid and progressive experience in all facets of accounting and financial management. Skills Accounting and Financial Reporting Experience in Cash Flow Management and Financial Statement Analysis Experience in Account Reconciliations, Accruals, GL Activity, Month End Close, AR, AP, and Billing Progressive experience in Budget Management, SEC & GAAP Compliances Excellent communication skills Superb analytical and problem solving skills Ability to work independently as well as within Team Settings Physically fit to work extra hours with superb schedule flexibility Powerful negotiator Ability to multitask and meet aggressive deadlines Budgeting and finance Extremely organized Self-motivated Conflict resolution Strong verbal communication Strong knowledge and familiarity with Microsoft Excel, Word, PowerPoint, Outlook Perfect knowledge of Accounting software like Lawson, Mas 90, QuickBooks Pro, PeopleSoft, Axiom, Bloomberg Terminal, Nvision, and Imaging Ability to learn new software programs Work History 11/2014 to 10/2016 Accountant II Company Name – City , State Performed month-end General Ledger close and prepared manual journal entries. Prepared balance sheet accounts reconciliation and roll forward schedules. Researched and resolved reconciling items in a timely manner and informed management of any issues. Prepared weekly reconciliation with supporting schedules of the fixed asset registers to the relevant accounting records, and resolved unclear items. Organized and maintained fixed asset register. Prepared monthly provider tax payments Reviewed, analyzed, and approved invoices to determine capital fixed asset versus expense and process CPAR invoices on a timely basis. Performed monthly accruals schedules Prepared depreciation calculation for all fixed assets Reviewed for adherence to capitalization policy and, researched and resolved any related issues. Ensured, calculated, and updated useful lives of all fixed assets are in accordance with company policy. Performed monthly fixed assets retirement/disposal obligations Generated monthly depreciation of capital expenditures. Supported other departments (Account Payable & Purchasing) to research and resolve accounting issues Assisted with internal and external audit activities. Worked directly with [departments, clients, management] to achieve [ result ]. Assisted various business groups with document organization and dissemination during acquisitions. Developed new process for employee evaluation which resulted in marked performance improvements. Supported Chief Operating Officer with daily operational functions. 11/2013 to 12/2013 Senior Accountant (TEMP) Company Name – City , State Assisted in the on-going development of current accounting and reporting functions. Prepared consolidated monthly financial statements of various entities. Led efforts in company's monthly depreciable items reports. Played a major role in catching-up with preparation of Vice President's expense report. Compiled audit documentation. Monitored and documented daily bank transactions. Supported to develop capital estimation report on company's current building project. 02/2012 to 11/2013 Accountant (TEMP) Company Name – City , State Maintained responsibility for accounting and financial management associated with general ledger activity, cash flow management, and financial reporting. Developed accurate and reliable financial statements that aided in business decision-making. Charged with account analysis reports involving bank accounts reconciliation, journal entry preparation, month end close, and preparation of monthly accruals. Played a key role in preparing monthly, quarterly, and annual reporting packages / closing procedures for multiple entries. Prepared inter-company accounts reconciliations. Researched and eliminated financial discrepancies in a timely manner. Assisted in compiling of audit documentation. Supported to develop YTD P&L budget and actual reports including variance analysis activities. Performed full range of financial analysis projects. 12/2011 to 02/2012 Staff Accountant (TEMP) Company Name – City , State Charged with handling general ledger reviews, bank reconciliations, and month end close. Participated in balance sheet reconciliation. Verified daily bank transaction reports while ensuring the financial integrity of data. Performed journal entry adjustments and accruals. Assisted with the field audits, preparation of audit schedules and work papers, accounts payable and accounts receivable Spearheaded the development of ad hoc reports as needed. 08/2010 to 12/2011 Junior Accountant (TEMP) Company Name – City , State Heavily performed billing duties Led efforts to track all cash flows. Played a key role in streamlining billing expenses and introducing process improvements. Championed efforts to reduce outstanding accounts receivable while managing collections efforts. Investigated and resolved billing discrepancies Performed and tracked chargebacks. Pioneered the implementation of new invoicing sales code and delivery methods. Ensured billings were accurately processed within specified deadlines. Researched and reconciled customer accounts. 09/2009 to 07/2010 Equity Research Analyst (TEMP) Company Name – City , State Eliminated financial statement discrepancies by making sure items were accurately entered and balanced. Updated the balance sheet, income statement, and cash flow statement, which included pension plans, leases, contractual obligations, and debt. Identified and analyzed all basic accounting related issues and determined proper methods of resolution exceeding the daily targets. Prepared fundamental analysis on U.S. and European company's 10-Q and 10-K that was filed with SEC. 06/2009 to 09/2009 Bookkeeper (TEMP) Company Name – City , State Performed accounting and finance duties associated with accounts receivable and accounts payable Prepared financial reports that detailed the financial position of the company Processed weekly payroll for over 20 employees Worked with sales tax, states payroll taxes, and federal payroll taxes payments Handled human resources queries as well as processed new hires. 04/2008 to 05/2009 Operation Budget (INTERN) Company Name – City , State Prepared weekly analytical Pay-Hour report for over 10,000 Bus Operator and Bus Maintenance employees Set up variances between budget and actual retrieved from Hyperion for budget modifications decided by management. Analyzed and prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors with ad hoe reporting. Affiliations New York State Society of Certified Public Accountants (NYSSCPA) *National Association of Black Accountants (NABA) *CSI International Students Association ABBY BELLO Education 2012 Master of Business Administration : UNIVERSITY OF PHOENIX - City , State 2009 Bachelor of Science : Accounting Finance & Economics CITY UNIVERSITY OF NEW YORK - City , State Accounting Finance & Economics Skills Account Reconciliations, Accounting, basic accounting, Accounting software, accounts payable, accounts receivable, Accruals, ad, AP, AR, balance sheet, bank reconciliations, Billing, billings, Bloomberg, Budget Management, budget, capital expenditures, Cash Flow, cash flow statement, closing, Excellent communication, decision-making, delivery, documentation, finance, financial, financial analysis, financial management, financial reports, Financial Reporting, financial statements, Financial Statement Analysis, fixed asset register, fixed assets, General Ledger, GL, human resources, Hyperion, Imaging, invoicing, Lawson, managing, Mas 90, Microsoft Excel, Outlook, PowerPoint, Word, Month End Close, payroll, PeopleSoft, problem solving skills, Purchasing, QuickBooks Pro, reconciling, reporting, research, sales, tax, taxes, variance analysis ",ACCOUNTANT 450," Objective To obtain a position in the information technology, personnel development, or computer science field to help manage, develop, and support projects and individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 to Current Company Name City , State Taught courses concerning the Python, Visual Basic, and C# programming languages. Sat on CIT advisory board committee to improve and recruit students to the KCTCS CIT program. Information Technology Instructor and School Technology Coordinator 11/2011 to Current Company Name City , State Responsible for meeting the educational needs of high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, and help desk. Taught programming courses concerning C#, Python, Java, and Javascript programming language, as well as taught various web frameworks. STC support staff for CTE Unit to meet staff's technological needs including LMS support, teacher technology training, and maintaining school website. Developed mobile applications with student body to meet district needs. Supervisor of internally ran Help Desk, support ticket maintenance, and department head of technology troubleshooting for staff.   Geek Squad Agent 04/2007 to 09/2010 Company Name City , State Set up, tested and configured networks, desktops, laptops and printers. Coordinated hardware and software repair processes with outside vendors. Trained  new employees in effective diagnostic and repair procedures. Analyzed software, hardware and network systems for various transmission systems. Configured and installed routers, switches and wireless controllers. Education Master of Science : Computer Information Systems 2015 Murray State University City , State Project Management and Data Analysis Emphasis Master of Arts : Education 2013 Murray State University City , State Educational Technology Emphasis Bachelor of Science : Education 2011 Murray State University City , State Middle School Science and Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia - Strata IT Fundamentals Microsoft Technology Associate - Network Fundamentals Microsoft Technology Associate - Windows O.S. Fundamentals Microsoft Technology Associate - Software Development  Microsoft Technology Associate - Web Development Skills Google and Microsoft suite experience through coursework and classroom implementation. Familiar with both the educational and information technology fields. Experience in both project management and educating teachers on the use of technology in the classroom . Awards / Recognition / Volunteer Work  Kentucky Colonel Award  HCHS Curriculum Committee - Vice Chair   Cum Laude - Murray State University May 2011 ",INFORMATION-TECHNOLOGY 451," GRADUATE ENGINEER Summary Intellectually curious and resourceful *Great interpersonal skills and ability to communicate effectively at all levels within an organization Experience 03/2014 to Current Graduate Engineer Company Name － City , State Developed conceptual plans for two intersections near Jersey Shore University Medical Center, based on traffic data, geometric constraints, and roadway design standards. Employed knowledge of Microstation, Inroads, Excel, and VBA to efficiently complete miscellaneous tasks, including producing reports, creating visual displays, and generating automated text descriptions. Applied vehicle turning software (AutoTurn) to analyze intersection design and geometric layout on various projects. Member of the highway design team on I-295 Direct Connection Contract 3 project; developed grading on complex pavement widening sections, revised vertical and horizontal alignments to meet NJDOT standards, modeled highway sections using CAD (Microstation) and design software (Inroads), and generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) on I-295 Direct Connection Contract 3; used in-house Excel VBA program to collect and organize quantity data, and devised additional VBA macros to optimize the initial setup and printing of quantity calculation sheets. Designed horizontal and vertical alignments, superelevation constraints, and guide rail for I-280 Ramp 2P bridge deck replacement project. Worked on multiple roadway resurfacing and maintenance projects; identified critical as-built information to present on plans, and developed ADA compliant grading and geometric layout for pedestrian facilities. 07/2012 to 08/2012 Summer Aviation Intern Company Name － City , State Assisted the Port Authority's Manager of Structural Integrity. Presented summaries of engineering reports to PA technical and non-technical staff. Compiled and organized Safety and Priority Repair data from numerous inspection reports. Inspected bridge components alongside members of Port Authority's Engineering Division. Created details for the repair of longitudinal cracking along roadway, and the remediation of cracked catch basin, as well as cost estimates. Gathered information on tenant employees to be relocated; generated cubicle plan for new tenant building. Education Present Master of Science : Civil Engineering New Jersey Institute of Technology － City , State Civil Engineering October 2013 Bachelor of Science : Civil Engineering Rutgers University － City , State Civil Engineering 3.7/4.0 Achieved passing score on FE/EIT Exam *Relevant Courses: Intro to Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent in Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent in Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing ",AVIATION 452," OWNER/ FABRICATOR/ WELDER Experience Owner/ Fabricator/ Welder October 2017 to Current Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration. Farm equipment repair. Mobile welding. Heavy Equipment Operator August 2017 to October 2017 Company Name － City , State Operated Track hoe to excavate Live Gas lines from Atlanta GA to Chattanooga TN at marked PIs in order to test pipe density for Anomalies on the 24"" Northwestern Georgia expansion project. Lowered in pipe, coordinating with other operators to complete Tie-ends on Mountain. side. Project was ended due to Smart Pig coming apart inside the pipe. Owner/ Fabricator/ Welder April 2016 to August 2017 Company Name － City , State Design, Plan, Construct, and market various type of welding projects for purchase such as Gate, Panels, Cattle Guards, Horse shoe art, and Home Décor. Furniture and Antique restoration Farm equipment repair Mobile welding. Construction Superintendent May 2013 to April 2016 Company Name － City , State Mentored, coached and trained 120 team members. Recruited, hired and trained 107 new employees for construction of pipelines and Comingle Facilities and compressor stations in the Maverick Shale in South Texas. Built and maintained quick response oil and salt water spill clean up and remediation crew, which won the rapid emergency response team for Anadarko Oil and gas Identified inefficiencies and made recommendations for process improvements. Planned and delegated daily operations including New installation crews, Maintenance roustabouts, Mechanics, Operators, welders, and haul drivers Maintained a fleet of 24 roustabout trucks, 3 heavy haul trucks, 3 water trucks, 1 Kill Truck, and 4 pull trucks attended daily Consultant meetings at Anadarko, Chesapeake, EP, and stonegate to receive work schedule and planned vessel change outs and new projects Attended Bid Meetings on all new projects that were not T&M then estimated and submitted Bid quotes Conduct daily Tailgate meetings and presented monthly Safety meeting power points over saw all daily operations. Laid off after reduction in workforce for Anadarko Petroleum due to oil prices. Construction Foreman July 2011 to May 2013 Company Name － City , State Mentored junior team members, providing guidance on proper techniques and safety. Received Daily duties from operations manger then delegated specific jobs out to special crews inspected all work complete by Smith Crews and submitted daily reports to consultants and operations manager using Excel, Word, and Outlook Enforced all company policies and safety regulations Filled out all proper permits prior to work beginning ie. JSEA, Hotwork, Gas Monitoring, Trenching and Excavation permits, Lock Out Tag Out, Transfer Sheets, Hot Tap Permits, and confined space permits before any work started Hauled equipment such as backhoes, Skid steers, Roller, Pipe, with pull Truck Operated Track hoe Back hoe, Dozer, Roller, Maintainer, Trencher Man Lift. and Forklift to dig ditch, Expose existing live lines, remove contaminated soil. Build or blade roads and spread limestone. Superintendent Welders Helper/Operator October 2008 to July 2011 Company Name － City , State Assisted Welder to cut, fit, prep and weld out fabrication for tank batteries and facilities Cut, Buff, and grind bevels and bead on main line to install mainline Pig Launchers and receivers Helped welder and crew prep pipe and fittings for tie ends and Hot Taps Throw Skids, sand bags, install silt fence, run water pumps, clean tracks, Spot for operators, string pipe, Spacing crew, Locate lines any work needing to be done throughout the day was able to operate on and off until they let me stay on machinery. Accomplishments High school diploma Had to drop school due to Finances, Master Welder 2008 Tulsa Welding School & Technology Center Tulsa , OK, United States Was top welder 4 out of5 Phase completed Before having to drop out of School and go to work because I did not qualify for financial aid. Dropped out October 8th and started work as a welders helper October 10th. Education High School Diploma : General ED , 2008 Midland High school － City , State General ED Coursework in Arc and MIG Welding Summary My objective is to be employed in a career where I can use the skills I have acquired from almost 8 years of experience in the oil and gas industry to benefit my company as well as myself. Holding positions in all aspects of the industry from just starting out as a Labor Hand on the Right of way to working my way up the ladder to Construction Superintendent, being responsible for two Different yards including 120 employees and 200 pieces of equipment in South Texas, leading crews in the construction and Maintenance of Pipelines, Substations, Comingle Production Separation facilities, Compressor Stations, De-Hi pads, Hot Taps, and spill remediation. Meanwhile, making sure all projects are completed in a safe and timely manner to be both cost affective and ensure everyone goes home safe at the end of every day. Affiliations Member of FFA Held office as President, Vice President, Secretary, Treasure and sentinel Member of 4H Held office as President, Vice President, Secretary, Treasure Member of Livestock judging team Member of Basketball team Skills Blueprint, Building codes, equipment repair, first Aid, Forklift, Invoicing, weld, Welder, welders, Welding ",CONSTRUCTION 453," HR MANAGER Summary HUMAN RESOURCES MANAGER Extensive background in administrative duties, including experience in implementing staff development and training, mediation, conflict resolution, benefits and compensation training, HR records management, HR policies development and legal compliance. *Demonstrated success in, developing teambuilding programs, and writing personnel manuals, coordinating special programs, job descriptions and online State Mandated Training. Highlights University Events/Special Programs Prepare Agendas FMLA/ADA/EEO/WC Mediation & Advocacy HRIS Technologies TESOL Teacher for University staff Employee Relations Web Design using RedDot and Sharepoint HR Program/Project Management Microsoft Office Suites Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures Publisher/InDesign/Quark Accomplishments Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, customer service, supervisory training, and workplace safety/security. Created publications and advertisements for TWU and THEHRA conferences. Invited as guest speaker for Staff Development Days on the TWU Houston campus and several affiliated conferences. Developed online State Mandated Training for TWU employees. Experience HR Manager 01/2007 to Current Company Name City , State Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Work is performed with considerable independent judgment and wide latitude under the limited supervision of the Director of Human Resources Professional Services. Key Results: Perform professional administrative work involving the development, administration, and coordination of a comprehensive series of training and development opportunities for University staff and faculty. Implementation of TESOL program (Teaching English to Speakers of Other Languages). Conduct exit interviews with staff employees and develops procedures for resolving problems discovered through exit interviews. Responsible for implementation, maintenance and training for the Staff Performance Evaluation System. Coordinate Service Awards, Staff Awards and Retirement Recognition programs. Responsible for the coordination of New Employee Orientation. Maintain the calendar plan for scheduling special events, training schedules and New Employee Orientation schedules. Web spinner for Human Resources & Newsletters using RedDot and Sharepoint. Responsible for establishing job standards for subordinate staff and effectively evaluation staff under charge. Manage and prioritize additional tasks that have been assigned by Associate Vice President. HR Representative III 01/2001 to 01/2007 Company Name City , State Promoted to fulfill a broad range of HR functions, including training employees on newly implemented PeopleSoft Time and Labor module, administering their FMLA program, and managing HR records. Key Results: Trained over 250 time keepers on time keeping techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to a successful implementation of PeopleSoft. Leadership Development Training for faculty and staff. Translated and facilitated training in Spanish. Designed and refined course material to the needs of specific departments Assisted in coordination of special programs/events. Restaurant Manager & Trainer 01/1993 to 01/2001 Company Name City , State Responsible for the overall business performance of managing the restaurant and training all new employees. Key Results: Encouraged guest's satisfaction. Special Events Responsible for hiring and training wait staff, bar staff and kitchen staff. Translated and facilitated training in Spanish. Designed and refined training material to the needs of specific areas. Assisted in maintaining the quality and standard of food, health, service and safety. Education Bachelor of Science (BS) : Sociology 1999 TEXAS WOMAN'S UNIVERSITY City , State Sociology Affiliations Society for Human Resource Management (SHRM) North Texas Society for Human Resource Management (NTSHRM) Texas Higher Education in Human Resources Association (THEHRA) International TEFL and TESOL Training membership (ittt) Denton High School Girls Softball Association Skills ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing the restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops ",HR 454," INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 to Current Information Technology Specialist GS11 Company Name － City , State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plan, coordinate, install, and continuously analyze system design, hardware and software. Develop, recommend, and install solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Ensure all performed work is captured in the Remedy ticketing system. Manage Telecommunications and NIPR networks for the Wing, GSU's, and tenant units. Continually plan, install, and analyze new hardware, software and processes to ensure networks are reliable and efficient. Serve as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice, and wireless systems to support mission requirements. Optimize, analyze, manage, and direct installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements. Oversee and initiate corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoot and diagnose system failures to isolate source of problems. Provide customer technical assistance/support for all users. Provide management with information necessary to address difficult/complex problems. Review purchase requests, SOW's ensuring documentation is sufficient to justify enhancements to keep systems current. Work with the CFP/customers to resolve integration or configuration related issues. Ensure upgrades to the base IT infrastructure are identified. Assist customers in developing/submitting recommendations for equipment and funds. Assist personnel in planning/developing new or additional infrastructure/architecture capabilities. Coordinate efforts between system customers, support personnel, commercial vendors to identify/resolve system anomalies. Conduct feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software. As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs. Keep abreast of changes in technology to assist management in preparing for future enhancements. 02/2001 to Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City , State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage Cyber Transport/Client Systems work center personnel. Set and adjust work priorities, evaluate, and counsel subordinates. Document training of personnel using Computer based training system (TBA) Sustain and operate systems through effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, and printers Maintain close working relationship with Communications Focal Point--production requirements/Remedy tickets. 07/1996 to 07/2000 F-16 Ejection System Technician Company Name － City , State Ronald Buckman, COMM. 803) 895-1190 Troubleshot, removed, tested, inspected, repaired, modified, and installed explosive and non-explosive components and assemblies on ejection systems. Performed preventative maintenance on over ninety different electronically fired explosive devices ensuring proper wiring and termination. Foreign object damage monitor, briefed wing commander monthly on findings. Ran entire supply system ensuring all parts and supplies were readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points were present in shop to prevent electrostatic discharge to explosive components. Section workgroup manager in charge of maintaining computers and ensured needed software was installed. Shop computer security monitor. Trained and supervised personnel. Quality Assurance Assessor. Education and Training JUN 1996 HS Diploma : General Studies Brockport High School － City , State General Studies MAY 2003 BS Degree : Electrical Engineering University of TN － City , State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 to August 2002; USAF, Telephone Systems Apprentice Course, September 2002 to December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates for web-based training on LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS: Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional of the Year, 1998; Airman of the Quarter, May 1997; Airman of the Month, March 1997; Airman of the Month, February 1997 OTHER INFORMATION: While stationed in South Carolina performed three years of volunteer electrical work for Habitat for Humanity. While doing this work I learned the fundamentals of wiring a house for electric, cable, and telephone. ",INFORMATION-TECHNOLOGY 455," FINANCE MANAGER Summary Highly organized and detail-focused Accounting Technician with an exceptional track record of accurately handling financial reporting in deadline-oriented environments. Skilled in recording transactions, posting debits and credits, reconciling accounts, and ensuring accuracy and completeness of data. Expertise in developing and delivering monthly, quarterly, and annual financial statements within tight deadlines. Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients. Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity. Highlights Microsoft Word, Microsoft Excel, Financial Edge and QuickBooks and able to learn proprietary systems/applications quickly and easily. Skill Proficiencies Quarterly Reports Accounts Payable/Receivable *Budget Preparation Process Improvement *Financial Statements Reconciliation Experience Finance Manager November 2009 to October 2015 Company Name - City , State Prepare schedules and consolidate information for annual budget planning. Prepare financial statements with budget and actual comparisons using Financial Edge. Compiles and prepares ongoing cash flow forecasting and needs analysis. Prepare items and schedules for annual compliance and financial audits. Prepares account and bank reconciliations. Obtain bids and proposals as applicable for capital equipment, fixed assets, and services. Maintain fixed assets files. Manage credit card assignment and limits. Prepare and manage job descriptions, orientation and departure paper. Process background checks for staff and board members. Maintain personnel files for all employees. Act as liaison with payroll service to process bi-weekly payroll and maintain paid time off records. Accounting Technician October 2006 to July 2009 Company Name - City Performed double-entry accrual accounting work in order to maintain a combination of journals and ledgers. Examined, verified, and analyzed a variety of documents including purchase orders, vouchers, payrolls, and property records. Determined the mathematical correctness, validity, and clerical accuracy of the documents. Resolved disagreements by contacting vendor, prepared documents with supporting backup, coded documents, and posted to appropriate ledger or journal. Maintained records to track expenditures for over 30 building projects to ensure budget is not exceeded. Verified accuracy of over 200 general ledger accounts each month. Produced and reviewed financial reports. Excelled within a fast-paced environment, continually taking on increased levels of responsibility. Owner/Bookkeeper January 2006 to July 2006 Company Name - City , State Provided full-charge bookkeeping service to small business owners. Managed all financial transactions, posted debits and credits, produced financial statements, and recorded all transactions with strict attention to details. Managed accounts payables, accounts receivables, journal entries, 1099 forms, and tax preparation. Reconciled and balanced accounts. Generated monthly statements and invoices for customers. Prepared financial summaries using Microsoft Excel detailing companies' financial status. Generated bank deposits, verified and balanced receipts. Researched and resolved billing and collections disputes. Served as liaison with Certified Public Accountants. Assisted clients with administrative duties. Provided notary services. Office Manager April 2003 to December 2005 Company Name - City , State Established and maintained filing system. Procured office equipment and supplies. Served as liaison with subcontractors, vendors, attorneys, accountants, and government agencies. Maintained excellent customer relations and develop customer rapport. Diplomatically resolved customers' complaints. Managed project files to track expenditure and projected completion using Microsoft Project. Prepared bids for construction projects. Maintained account payables and account receivables. Reconciled bank statements and ledger accounts. Created financial reports using QuickBooks. Education Bachelor's Degree : Business Administration , 1989 University of Central Oklahoma - City , State Business Administration Skills accounting, accounts payables, accounts receivables, Accounts Payable, accrual, administrative duties, backup, bank reconciliations, billing, bookkeeping, budget planning, Budget Preparation, budget, bi, cash flow, clerical, credit, clients, customer relations, double-entry, Edge, fast, filing, Financial, financial audits, financial reports, Financial Statements, Prepare financial statements, fixed assets, forecasting, forms, general ledger accounts, government, ledger, Microsoft Excel, Microsoft Project, Microsoft Word, needs analysis, office equipment, payables, payroll, personnel, Process Improvement, proposals, QuickBooks, rapport, tax preparation ",FINANCE 456," PATIENT ADVOCATE Summary Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, new hire training, billing, claims, and records management. Experience 01/2016 to Current Patient Advocate Company Name － City , State Served as liaison between the patient and hospital to coordinate patient care. Provided patient and staff support to better facilitate communication. Referred clients to social service agencies such as home health and hospice. Worked on call for any emergent patient needs. Provided off-site visits at local hospitals to offer emotional support. Established patient and provider boundaries to ensure appropriate behavior. 05/2015 to 12/2015 Claims, Eligibility and Benefits Specialist III Company Name － City , State Identified and resolved discrepancies with patient eligibility/insurance coverage. Assisted in maintaining and developing procedure manuals. Trained new hires in eligibility and benefit and claims processes. Aided in development of strategies for revenue cycle initiatives. Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims. Developed streamlined methods of standard operating procedures. Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication. 05/2013 to 05/2015 Certified Data Entry Pharmacy Technician Company Name － City , State Work from Home Carefully reviewed patient medical histories and diagnoses. Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses. Entered prescriptions into the EPost system efficiently and without errors. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws. 09/2009 to 05/2013 Lead Certified Pharmacy Technician Company Name － City , State Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and typed prescriptions accurately, dispensed drugs, released to patients. Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug classes. Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy. Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc. Education and Training Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management 2011 Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development Skills allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written ",ADVOCATE 457," SENIOR INVESTMENT BANKING SALES ANALYST Summary To obtain a sales position utilizing my sales, leadership, consultative, and strategic thinking strengths. Experience Senior Investment Banking Sales Analyst May 2013 to Current Company Name － City , State 2014 Quota Attainment - 195% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $70 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Banking Sales Analyst February 2012 to May 2013 Company Name － City , State 2012 Quota Attainment - 167% Outside sales of Investment Banking solutions including financing, mergers, and acquisitions Closed over $40 Million in strategic Investment Banking solutions to the renewable energy vertical Strategically partnered with investors, developers, businesses, and municipalities to close and accelerate deals Project managed entire sales cycle from finding and qualifying the opportunity, to securing financing and government incentives, to reviewing due diligence and closing the deal Collaborate with internal execution team to accelerate sales by working on deal structuring and transaction cost management. Investment Sales Analyst January 2011 to February 2012 Company Name － City , State 2011 Quota Attainment - 240% Responsible for building, maintaining, and sales related to a $10 Million Managed REIT Hedge Fund Conduct quarterly credit analysis and reviews for company and investors to build successful long term partnerships Created detailed reporting and compliance reporting including financial statements and fund performance Implemented Global Investment Sales and Performance Standards across the firm. Registered Investment Representative March 2009 to January 2011 Company Name － City , State 2010 Quota Attainment - 180% Responsible for assisting in sales and research for multiple hedge funds Created weekly portfolio attribution reports based on asset type and REIT operating sector to assist with securing new clients Enforced compliance of internal code of ethics Supported portfolio manager's investment thesis by analyzing and concluding that REIT preferred shares outperformed common shares directly after equity offerings in the beginning of the second quarter 2009 Surveyed over 330 properties and projected revenues for future performance. Outside Sales Representative June 2008 to April 2009 Company Name － City , State Responsible for booking over $100K in revenue. Full-service tour operator specializing in trips to Mexico as well as College Football game day trips. Arranged travel for over 100 clients and successfully negotiated multiple sales and marketing contracts. Door Knocked and walked up to people to drive sales. Financial Analyst December 2008 to January 2009 Company Name － City , State Created $3.4 million Real Estate Development proposal for a multi-family residential community in San Antonio. Created an asset-level pro-forma and financial model to achieve target IRR's of 18% or better. Competed and defended proposal in the National NAHB Competition in Las Vegas. Education Bachelor of Science : Finance , December 2009 Arizona State University, W.P. Carey School of Business － City , State GPA: Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Finance Magna Cum Laude, Dean's List, Tempe Diablo's Scholarship recipient Interests Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient Skills acquisitions, closing, contracts, credit analysis, clients, due diligence, equity, financing, financial, financial statements, funds, government, Investment Banking, marketing, mergers, Outside sales, proposal, Real Estate, reporting, research, Sales, San, strategic, type Additional Information Delta Sigma PI: Endowment Fund Chair Outstanding Graduating Senior Raised over $1,500 dollars through fundraising and business sponsorships Participated in numerous community service events like Habitat for Humanity, Project Cure, and Ronald McDonald House President Barack Obama Scholar's Program Mentor, Student mentor to President Obama Scholarship Program recipient ",BANKING 458," BANQUET CHEF Professional Summary To whom it may concern: Please accept this letter as my application for the position of executive chef. I am an ambitious and well rounded chef who is able to lead from the front by setting, following and delivering the highest culinary standards. I possess a passion for excellence, and always strive hard to im- prove standards and guest satisfaction. My goal as executive chef is to provide the club members with an experience that exceeds there expectations. I believe that is accomplished by using the highest quality food product keeping within the food budget and assembling the best possible culinary brigade to meet the members needs. I standardize my recipes to maintain consistency and always demonstrate what is ex- pected for each dish concerning portion size, proper cooking techniques, and presentation. My management style is fair, firm, and friendly but with high expectations, also I consider my self to be proactive in running the kitchen. I delegate people according to their strengths, but rotate them seasonally to different stations to help them in their professional development and increas- ing flexibility in the kitchen staff. I train the wait staff on the menu by letting them sample the menu items, and listen to their feed back. I am flexible with special dietary requests from members. I am glad to make adjustments for health conscious members, or those with specific dietary needs. I am visible to the members in the dinning room so that I am able to receive their feed back on the menu. Over the years I had the pleasure of working with some of the best chefs in the country which has enabled me to have a board knowledge of different types of cuisines and keeping up with trends. Skills Work History Banquet Chef Sep 2016 - Current Company Name City , State The Country Club at Mirasol is a three-time member of the prestigious group of Platinum Clubs of Ameri- ca, a certified Audubon Cooperative Sanctuary, and has been recognized as a Distinguished Emerald Club by club industry publication The BoardRoom Magazine. My responsibilities are all banquets, member functions, and theme events and also working with the chef on creating new and exiting menus to keep membership excited about club events. I supervise a team of 12 that produces half of the food and beverage revenue which is 6 million. Executive Sous Chef Aug 2014 - Sep 2016 Company Name City , State The Club is recognized as a ""Platinum Club"" one of the top 10 private club communities in the United. States. The club has 1300 members and three restaurants and banquet facility. Food and beverage sales. is 5 million a year. I contribute with the executive chef in maintaining the Clubs platinum level status. Candle Light Inn: Catonsville Maryland. Owner, Executive Chef General Manager Jan 1996 - Jan 2013 Company Name Candle Light Inn is a 200 seat white table cloth restaurant that features modern traditional cuisine and a. staff of 50 employees · Coordinate planning, budgeting, and purchasing for all the food operations within the restaurant. Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food. Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs. Recruit and hire staff including line chefs, kitchen staff, servers, hostesses, and managers. Sous Chef Jan 1990 - Jan 1996 Company Name Oversaw a staff of 100 kitchen personnel and maintained 5 star menu dishes and service Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens of a large hotel. Instruct cooks and other workers in the preparation, cooking, garnishing, and presentation of food. Over the years I have had the pleasure of working with some of the best chefs in America, all of whom have played a significant role in my development as a chef. My mentors include Peter Timmins CMC, Hartmunt Handke CMC, John Johnstone, CMC, Lawrence McFadden CMC, Keith Coughenour CEC, Alex Darvish, CEC and Richard Rosendale, CMC. Personal Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini Education Servsafe certified : 1990 Baltimore Culinary College City , State Graduated with honors in restaurant and hotel management - The Greenbrier Apprenticeship Program: White Sulphur Springs, West Virginia Graduated with a gold medal in cold food display and a silver medal in hot food competition - ACF Executive Certified Chef : 2012 Sous Vide workshop : 2014 , teacher was Richard Rosendale C.M.C Certified Master Chef prep class : 2014 , teacher was Richard Rosendale C.M.C : 2016 Skills ACF, budgeting, C, ca, cooking, features, personnel, Platinum, publication, purchasing, Safety, sales, servers, supervisory, teacher Additional Information A meeting is an excellent opportunity for us to have a detailed and candid discussion about the benefits that I can bring to the Country Club. Look forward to hearing from you in the near future to discuss how I can become an integral part of your team. Warm regards Marco Lombardini ",CHEF 459," SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City , State Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Worked the sauté and fry stations. Plated and distributed completed dishes to waiters. Improved the accuracy of filled orders by changing the procedure of sharing tickets. Took inventory and placed orders, assisted in the food and beverage operations. Front Desk Agent Company Name － City , State Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations. Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income. Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles. Front Desk Manager Jan 2013 to Jan 2014 Company Name － City , State Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc. Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 to Jan 2013 Company Name － City , State Assisted with administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected the right candidates for the company's needs. Became familiar with various laws such as ADA, FMLA, and Workers Compensation. Front Desk Agent Jan 2011 to Jan 2012 Company Name － City , State Accomplished appointment scheduling, data entry and revenue management, met sales goals. Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management. Shift Supervisor/ Host Jun 2007 to Dec 2007 Company Name － City , State In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house. Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system. Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses. Career Overview A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced in multiple reservation systems Strong influencing & communication skills. In-depth knowledge of the hotel, hospitality, leisure and service sector. Able to identify, understand and give priority to urgent issues. Working long hours, under pressure and tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's , Business Administration 2015 Stratford University － City , State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors of Arts , Hospitality Management 2013 Stratford University － City , State , USA Hospitality Management Associate of Applied Science , Advanced Culinary Arts 2010 Stratford － City , State , USA Advanced Culinary Arts (C.C.) Certifications and Trainings City , State TIPS certified CPR-AED Certified Certified Food Handler, State of Virginia Food Management Professional, State of Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor, ",CHEF 460," OWNER/PRESIDENT Professional Profile A seasoned marketing professional who delivers results in alignment with strategic business plans by developing and executing marketing campaigns as well as managing external agencies. Qualifications Strategic marketing planning Results measurement Strategic development Experiential customer events Plan execution NASCAR sponsorship Video production Execution of Webinars Product positioning Brand developmentIntegrated marketing communications Account relations Tactical planning Relevant Experience Oversaw campaign that exceeded annual goals and increased brand relevance with consumers/ Experience Owner/President January 2013 to Current Company Name Freelance communications and digital content creation for corporate and independent businesses. Development and production of video content for internet and social media. Strategic Marketing Manager January 2010 to January 2012 Formulated, directed and coordinated marketing activities to promote products and services Maximized marketing budget and coordinated media buys. Provided oversight of PR and trade show activity. Created strategies to stretch marketing and promotional budgets while improving brand impact in the marketplace. Adjusted marketing mix and implemented an improved integrated strategy. Took ownership of and executed an experiential NASCAR marketing program that raised awareness for one of our brands and increased pull-through rate for the product resulting in a 15% increase in production volume and sales and $3 million of total branded TV exposure as estimated by Joyce Julius. This program also resulted in strengthening a relationship with a major customer. Reduced shipping and set-up costs for trade show properties by $3000 per event by refreshing tradeshow properties and displays. Developed impactful displays designed and engineered to be lighter and easier to transport to shows. Cost savings of $50,000 over the entire trade show season. Developed and refined an iPad App designed and implemented to standardize sales materials and presentations. This provided customer facing brand consistency and product specification accuracy. It improved the process of creating sales presentations and eliminated redundancy making sales staff more efficient and productive. Product Marketing and Brand Manager January 2003 to January 2010 Managed and coordinated marketing and branding activities, created communications materials Created an engine brand for the commercial vehicle market. Developed strategy, positioning, naming and graphic elements along with brand standards and guidelines. This allowed the company to focus marketing and advertising efforts to meet brand objectives as well as optimizing budgets. Produced an award winning documentary video from conception to completion to depict the company's 75-year history. Finished product was an integral part of an internal and external communications campaign to illustrate product evolution leading up to a new product launch. The project required extensive historic research and fact checking. Hands-on production saved $75,000 in cost. Developed and executed an integrated brand launch in partnership with a Country Music Association event in Nashville. Combined an on-site product experience with a premium distribution and interactive web site. Billboard Magazine recognized the sponsorship for extraordinary innovation. Developed and implemented a PR and communications campaign that increased consumer interaction and loyalty to a company brand and Integrated customer events with website interaction. Project was completed on time and on budget. Managed internal corporate events that included planning, logistics and vendor management for Board of Directors meetings, Wall Street analyst gatherings, and Annual Dealer Meetings This reduced production costs 50% resulting in $1 million annual savings. Executive producer January 1999 to January 2012 Company Name － City , State Manufacturer, marketer and distributor of trucks and engines (Fortune 200 Company. Education BA : Communications , 2005 Benedictine University － City , State Communications Magna Cum Laude Accredited Certificate, Computer Graphic Design, International Academy of Design and Technology, Chicago, IL : 1996 Affiliations Member, American Marketing Association Skills advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website Additional Information Awards Chicago BMA ""Tower Award"" / Websites over $50,000 / MaxxForce.com 2007 Chicago chapter Business Marketing Association ""Tower Award"" / Logo Design / MaxxForce Diesel Power logo 2007 PCC ""Silver Trumpet"" / Marketing Communications / Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement for excellence in planning, creativity, and execution in public relations and related communications.) Publicity Club of Chicago ""Golden Trumpet"" / Marketing Communications / Navistar ""The Dieselization of America"" public relations campaign 2002 ",DIGITAL-MEDIA 461," EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees. * Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on ""In House"" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles ",CHEF 462," DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven and accomplished Director of Information Technology offering a unique combination of operations and management experience. Strong leader with demonstrated success in managing and providing leadership in a diverse technological environment. Creative, dependable and enthusiastic change agent with a proven track record in improving efficiencies and reducing costs. Visionary with superior long-term planning and project management experience. Proven ability to implement standards and procedures that improve business processes and functionality. Skilled coalition-builder with management practices that motivate and improve staff performance levels while forming a cohesive team. Innovative and customer-oriented to formulate strategies to address service delivery demands and resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director of Information Technology , 05/2000 to 01/2014 Company Name － City , State Provides leadership in directing, planning, managing, and implementing the information technology needs of the City of Greensboro. Provided oversight and direction for the Application Services, GIS, Network Services and Public Safety IT divisions. Establishes guidelines and programs for effective information technology management. Facilitates and implements City-wide strategic policy for planning, development, and deployment of information technology. Key Achievements: Generated a savings of $400K per year with the implementation of VoIP Partnered with NCDOT and GDOT to implement a City-wide fiber optic network infrastructure Implemented on-line payments for parking tickets and utility bills. Received over 1 million in payments to date Over the last five years, maintained a 95% customer satisfaction rating with 98% uptime in server and network environment Implemented virtualized server environment and business continuity site with redundant SAN, servers and network infrastructure Re-established the Technology Advisory Committee. Network Services Manager , 07/1998 to 05/2000 Company Name － City , State Managed the Desktop Services Division, which included the Help Desk, local area network, server administration, training and leasing of computer technology. Maintained and assisted with the support for enterprise-wide technology deployment. Ensured that the customers' technology needs were addressed and resolved in an efficient and effective manner. Key Achievements: Championed the organizational strategic initiative to implement a client-server environment with Microsoft Exchange and leasing of all computer technology Managed and directed the installation of 900+ workstations ahead of schedule and under budget Managed and implemented a $2.8 million internal service charge back structure for Help Desk support and leasing of computer technology Implemented a custom Helpdesk Request application, which includes a customer satisfaction survey after each closed call. Data Communications Analyst , 06/1989 to 07/1998 Company Name － City , State Installed, maintained, configured and analyzed the data communication needs for the City of Greensboro. Installed and configured modems, multiplexers, routers, control units and DEC and IBM terminals. Analyzed system needs and configuration requirements to acquire the appropriate equipment. Managed, maintained and resolved complex system problems with the IBM Mainframe, VAX systems, and servers. Key Achievements: Configured 450+ users on All-In-One Project leader on upgrading IBM Mainframe to VSE/ESA Developed operations manual for IBM Mainframe Employee of the Year finalist 1996. Electronics Technician , 09/1986 to 06/1989 Company Name － City , State Repaired, installed, configured and maintained PC's, servers, modems and other communication equipment. Installed and designed network and data communication circuits. Managed setup and installed communication equipment which included mid-range servers, communications equipment, VAX systems and PC's. Key Achievements: Designed and installed the wiring and communications infrastructure for student registration Established redundant communication links to remote sites Developed and planned the communications infrastructure for campus computer labs. Education Certified Chief Information Officer (CIO) : November 2005 UNC-Chapel Hill － City , State B.S : Industrial Technology (Electronics) , 1986 North Carolina A&T State University － City , State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association of Telecommunications Officers and Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform and Liaison Project (WRLP) Previous President, National Forum for Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring ",INFORMATION-TECHNOLOGY 463," CONSULTANT Summary An accomplished and results-driven MARKETING AND SALES MANAGER AND PROFESSIONAL with extensive experience in new business development, branding, customer relations, account and people management, training and development, and new, emerging, and traditional media. Leverages practical experience with strong communication skills, working well with all levels of an organization. Possesses a proven track record of turning underperforming business units into profit centers. A creative thinker and reliable producer who drives strategic initiatives from conceptualization through implementation. Highlights Business turnarounds B2B and B2C expertise Consistently executes against objectives Account management Supervisory management Excellent presentation skills Project management Analytical to ensure successful strategy Social media Nimble, highly creative and visionary capabilities Experience Consultant 09/2001 to Current Company Name City , State Founded company and earned profits quickly through cold-calling, client following bringing new ideas and new and emerging media into the mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, and major account management, development and implementation of specialized marketing programs and strategies, budgeting, vendor procurement, and client relations. Stayed abreast of marketing and advertising trends. Negotiated media buying by saving clients money (e.g. saved one client over $200,000).and maximized clients' financial investment. Developed and implemented strong online strategies including social media mixed with traditional media for clients marketing efforts. Earned client loyalty and increased revenues by 213% Created award-winning websites, commercials, print designs and packaging. Developed series of national public service announcements garnering massive media attention. Additional Experience TIME WARNER CABLE MEDIA SALES, Chatsworth, California, Television Advertising Account Manager, 1998-2001. Hired for new position to expand local and regional business. Learned and executed television media advertising logistics from scratch. Transformed from zero billings to billings that exceeded the performance of all other representatives in less than one year. Generated all clients through cold-calling efforts and educating prospects of value and ease of television advertising. Oversaw production; worked with and managed producers and clients. Earned confidence of clients by defining strategies to ensure proper budget management, setting expectations as well as researching and collecting demographic information for ad campaigns. LOS ANGELES DAILY NEWS, Los Angeles, California, Advertising Account Manager , 1996-1998. Sold newspaper advertisements to local accounts through cold calling efforts. Tripled revenue of underperforming territory in first year. Promoted to second underperforming territory and quadrupled revenue in local business. Handled 40 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Participated in layout of ad copy, reviewing proofs with clients, and managing production, art staff, and training other sales reps. Planned advertising campaigns with clients. DAILY PILOT, Costa Mesa, California, Advertising Account Manager , 1992-1995. Sold newspaper advertisements to local and regional accounts through cold calling efforts. Increased billing by 619% in three months. Handled 30 accounts daily, met hourly deadlines, made presentations to clients, and created special sections to insert into paper through creative selling efforts. Convinced agencies of national advertisers to advertise in small, local newspaper. Recognized as consistent top performer and broke all sales records. Served as president of public speaking organization, and as ambassador for Costa Mesa Chamber of Commerce. SOUTH COUNTY NEWS, Mission Viejo, California, Account Executive , 1991-1992. Entrusted with growing challenging accounts after several months at company; turned into profit center. Created sections to sell and generated new revenue. Affiliations WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California, President , Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives on the local chapter's Board of Directors by assigning and delegating responsibilities. Executed several events aligned with organization's mission statement, ""Develop Women Leaders Who Transform Our Industry"". Raised money for the chapter to host events for the 500 members. Developed comprehensive package of sponsorship opportunities; demonstrated great cost-savings to sponsors while securing funds to run chapter. Tripled membership, secured high-value creative sponsorships, and met and exceeded all objectives required by the National Association. Vice President , Southern California Chapter, 2003. Assisted president in running chapter and securing sponsorship dollars. Helped create and launch formal mentoring program, and served as formal mentor. Secured funds through sponsorships sold to large corporations including Disney, ABC, and Time Warner. Sponsorship Chair , Southern California Chapter, 1999-2000. Formalized structure for sponsorships, assigned teams to raise money, and secured funds for events. Education B.A : Marketing 1990 VANGUARD UNIVERSITY City , State Professional Development Public Speaking, Toastmasters, International   The Networkers, Costa Mesa Chamber of Commerce   Advertising, Vanguard University   Publications Manire Speak , current ongoing blog. Women in Cable Telecommunications (WICT) , Multichannel News, 2004 University Public Perceptions , study commissioned by Vanguard University, 1990. Computer Skills Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype ",CONSULTANT 464," TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development life­cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ­ Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: ­ Provide a single version of the truth ­ Empower users to find out new information about their business for themselves ­ Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development life­cycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX ",BANKING 465," SENIOR CLIENT ADVOCATE II Accomplishments Earned the Workgroup for Electronic Data Interchange (WEDI) Award of Merit 2 years in a row for educating the health care industry on electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge of V2 messages, Fast Healthcare Interoperable Resources (FHIR) and the Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst with the technical expertise and business acumen necessary to translate business requirements and objectives into scalable, highly resilient and successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL and databases Risk mitigation and management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield of South Carolina's TRICARE (Military Health Insurance) line of business functioning in an analyst role. This position required an ability to work in a matrix environment across cross-functional teams and the ability to produce results in a highly dynamic and formative environment. Duties and responsibilities included: Documented business processes and analyzed procedures to see that they would meet changing business needs. Assessed the impact of current business processes on users and stakeholders. Conducted interviews with key business users to collect information on business processes and user requirements. Identified process inefficiencies through gap analysis. Increased annual revenue by 5% by recommending improvements in efficiency for routine pricing updates. Performed TRICARE bench marking analysis and identified savings opportunities and potential product enhancements. Researched and resolved issues regarding extracting data from a clinical EHR for HEDIS measure calculation for two HEDIS measures, Colorectal Cancer Screening (COL) and Controlling Blood Pressure (CBP). Implemented user acceptance testing with a focus on documenting defects and executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development of SQL scripts and co-ordination of user acceptance testing. 12/2002 to 12/2017 Senior Client Advocate II Company Name － City , State Managed the relationship between the Health Net, BlueCross Operations and BlueCross Information Systems Application areas with ten direct reports. Optimized and managed research and development spending through collaboration with key business leaders. Trained four new employees on accounting principles and company procedures. Created periodic reports comparing budgeted costs to actual costs. Suggested budgetary changes to increase company profits. Provided timely actuals, forecast and budget data for IT and corporate management. Worked with management at the project level to ensure expense plans are achieved. 03/1992 to 11/1996 Manager Information Systems City , State Managed the relationship with Cable and Wireless Communications in London, England on the installation of a telecom billing system, leading a team of 12 analysts and programmers in the analysis, design and coding of the international telecommunications commercial billing software. Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer advisory board sessions. Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Collaborated with the sales, marketing and support teams to launch products on time and within budget. Coached and mentored twelve new staff members, including conducting performance reviews. Led communication with stakeholders regarding product goals and progress made. Tested and implemented new technology-based global projects such as international telephone billing system. Created innovative and intuitive product features such as a packetize billing system. Education and Training 1976 Bachelor of Science : Health and Physical Education Computer Science and Information Technology Computer Science Slippery Rock University of Pennsylvania Northampton Community College － City , State Health and Physical Education Computer Science and Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom ",ADVOCATE 466," LEAD TEACHER Summary To secure a position where I can utilize my skills, work ethic, achievement where we it can be an asset to your company. Highlights Knowledge of Windows Microsoft Word, PowerPoint & Excel and Internet Explorer hair stylist and makeup stylist. Experience Lead Teacher 12/2015 to 06/2016 Company Name City , State Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Assigned to work with academic education director to provide and maintain a positive and appropriate educational program that meets the social, emotional, physical, and intellectual needs of the children within my care. Established a safe play environment for the children. Accomplishments During my time at this job i have learned to understand children at different age group, and how they function as their brain developed and interact with their peers. Passenger Service 06/2015 to 12/2015 Company Name City , State Greet passengers and check documents Input passengers information into the computer Checked baggage and collected baggage charges. Printed itineraries and tickets for an average of 30 passengers per flight. check in passengers for flight resevations Escort first and business class passengers to lounge Check and scan boarding pass before passengers board the plane Teachers Aide 01/2015 to 03/2015 Company Name City , State Assigned to work one and one with child that has autism. Assistant to the one and one with his/her academic needs as well as toiletries. Do daily activities that are random for him/her to get acquainted withe the lesson/task Direct Support Professional 09/2014 to 04/2015 Company Name City , State check communication log for appointments and daily goals for service recipients. Read Record and share observation with other members of the team. Respect the rights of the service recipients and teach them to speak up for themselves. Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems. Supported residential clients in completing tasks such as toileting, brushing teeth and general hygiene. Acted as a role model for clients by exhibiting positive behaviors. Education Associates of Science : Teachers Education December 2010 Medgar Evers College City , State Teachers Education High School Diploma : Liberal Arts 2005 Thomas Jefferson High School City , State , USA Willing to relocate: Anywhere Skills academic, autism, book, clients, customer service, database, Internet Explorer, director, Excel, PowerPoint, Windows, Microsoft Word, purchasing, quick, Read, sabre, Sales, Staffing, Inspect vehicles Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer ",TEACHER 467," SALES Career Overview Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skill Highlights Time management Meticulous attention to detail Microsoft Office proficiency Invoice processing Travel administration Scheduling Self-starter Meeting planning Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Scheduling   Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Formally recognized for playing an instrumental role in the implementation of cost savings measures. Experience Sales October 2014 to Current Company Name － City , State Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Freelance January 2014 to Current Company Name － City , State Arranged appropriate travel, visas, agendas, necessary contacts and country information.Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.Wrote and distributed meeting minutes to appropriate individuals.Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up.Managed desktop publishing and proposal and memo typing. Executive Assistant Executive Assistant February 2011 to July 2013 Company Name － City , State Sole assistant for Eastern half of North America Highly versed in linguistics, strategic writing and language. Composed marketing documentation in addition to territory-wide email Prepared and processed expense reports, enforced mandatory budget policies for sales account managers Simultaneously managed calendars of numerous executives Booked travel, both international & domestic Managed facility logistics, vendor maintenance Managed training classes ranging from 5 to 50 guests for McAfee's New York City office Staffed conferences held at the Jacob Javitz center in New York City as well as Las Vegas' boutique hotel The Venetian Planned and attended quarterly reviews in five regions across North America. Human Resources representative for New York City; conceptualized and placed into action a uniform on- boarding manual Fully versed in sales and operational data, forecasting Assisted, and more importantly was trusted, in details of personal matters. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Provided logistical support to visiting executives in coordination with other Executive Assistants. Coordinated customer facing webinars, including developing relationships with vendors, tracking customer attendance and post-webinar follow-up. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as Executive Assistant to the national sales manager, marketing manager and senior product managers. Initiated and updated yearly dealer agreements and dealer applications. Approved travel expenses and reimbursement requests. Arranged appropriate travel, visas, agendas, necessary contacts and country information. Supervisor June 2006 to February 2011 Company Name － City , State Oversaw staff ranging from 2-10 employees per shift Observed established trends to market purposefully, divided sales into micro-segments, in order to increase RTD sales Utilized revenue data along with environmental factors as primary source of research based upon direct contact with consumers. Education Bachelor's : Anthropology Hunter College － City , State Emphasis in Linguistics Skills Microsoft Office Suite, Calendaring, Critical Thinking, Travel Arrangements Additional Information LINKS http://www.linkedin.com/in/rachellascalla ",SALES 468," SALES CLERK Summary of Skills OSHA inspections Exceptional interpersonal skills New hire orientation Compensation/payroll Recruiting Hiring and retention Training and development Regulatory compliance Personnel records maintenance Exceptional time management skills Adaptable Accomplishments Implementation Assisted in implementation of new tracking system that resulted in improved patient care. Documentation Ensured charting accuracy through precise documentation. Training Trained team of staff nurses in medical office procedures to guarantee consistent quality of care. Experience 12/2013 to 06/2014 Sales Clerk Company Name － City , State Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare merchandise for purchase or rental. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Inventory stock and requisition new stock. Ticket, arrange and display merchandise to promote sales. Exchange merchandise for customers and accept returns. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Greet customers and ascertain what each customer wants or needs. 05/2006 to 10/2012 Nursing Assistant Company Name － City , State Communicate with patients to ascertain feelings or need for assistance or social and emotional support. Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses. Feed patients or assist patients to eat or drink. Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff. Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine. Prepare or serve food trays. Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising. Remind patients to take medications or nutritional supplements. 04/2001 to 07/2008 FRONT DESK MANAGER FRONT DESK MANAGER Company Name － City , State Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Assisted in the design and execution of programs that contributed to a [%] growth of the organization in the [year] fiscal year.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Completed daily rounds of the nursing department to verify that all nursing service personnel were performing their work assignments in accordance with acceptable nursing standards.Evaluated nursing notes to confirm that they accurately and completely described care provided and patient responses.Created system-wide communications about service excellence.Effectively served as an advisory resource by providing patient/family experience expertise.Monitored infection control procedures to ensure facility-wide health and safety.Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls.Conducted probationary and annual performance evaluations of all nursing staff.Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.Supervised and evaluated the activities of medical, nursing, technical, clerical, service, maintenance and other personnel.Analyzed facility activities and data to properly assess risk management and improve services.Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options. Education Diploma Stone Mountain High － City , State Certificate Georgia Medical － City , State Skills administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones ",SALES 469," INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network and Information Systems Defense Level 1 and 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line of Sight Radio CPOF/VOIP Videoconferencing Technologies Network and Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed and managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures and Active Directory domains for over 50 SIPR/NIPR IS and VOIP subscribers in hostile combat operations Windows 7 integration of over 520 systems throughout the Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss of critical data Technical Support/Service 3 years experience in high visibility support roles centered on Microsoft technologies and information security Strong understanding of workflow / business process, support roles in organizations Multiple awards for proven performance Management Squad Leader / Shift Leader Strong leadership skills / Excellent interpersonal skills Presentations / Training / Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 to 12/2012 Company Name City Level 1 and 2 Technical Support during Strategic Operations in Stuttgart, Germany for classified and unclassified systems. Trained proficiently in Information Assurance security. Implemented and sustained satellite and radio communications for all computer based information systems and VOIP. Maintained and organized important IT documentation. Deployed countermeasures against security breaches. Implemented Windows 7 across Garrison units. Direct support for Senior Officer Staff. Responsible for several million dollars in equipment and for personnel. Remedy / Exchange / CPOF / SOFTCau-HARDCau / Organizational Unit Administrator / VPN / FTP / TCP/IP / Firewalls / VOIP / Remote Connectivity / Encryption / Netscreen / Cisco / Tier 2 Helpdesk. Cable Installer and Maintainer 11/2010 to 07/2011 Company Name City Cable installer and maintainer for multiple Army posts in Stuttgart, Germany including 6 months in a combat zone in Africa. Extensive knowledge in wiring infrastructure, troubleshooting, Cat 5 and 6, and fiber termination. Maintained and organized racks, patch panels, cable trays, switches and routers. Working knowledge of terminating, splicing, testing and troubleshooting copper and fiber cable using Fluke Cable Analyzers. Accountable for thousands of dollars of equipment to include Fluke Networks Products. Operator 12/2009 to 11/2010 Company Name City at the Defense Messaging Center with primary duties of facilitating Defense Messaging System (DMS) in support of Headquarters, United States European Command (USEUCOM) and other Department of Defense activities. Responsible for the operation and maintenance of CP-XP, AMHS, DII Guard and Certificate Workstations in support of DMS, SIPRNET and NIPRNET with the 52d Signal Battalion. Perform after hours Network Operations functions to include monitoring SPECTRUM, recall of essential personnel and situational management, and opens, monitors status and closes trouble tickets. While reporting and conducting essential missions in high visibility areas. Responsible and accountable for over $100 million worth of equipment and repair parts. SPECTRUM / AMHS / Customer Support / Defense Messaging System / SIPRNET / Discretionary Access Lists / Trouble Tickets. Education Associate of Arts : Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification / Oct 2011 Information Technology Specialist Training (25 weeks) US Army / Nov 2009 Information Technology Online Training (223 hours) US Army / Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification / June 2011 Fiber Optic Connectors and Splicing Basic Installation Course (40 hours) Certification / Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates of Achievement and Coins of Excellent ",INFORMATION-TECHNOLOGY 470," ADMINISTRATIVE ASSISTANT Summary A dedicated and focused administrative professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Results-oriented team-player eager to bring strong administrative skills to company in need of top-level support.   Education Master : Public Relations 2015 Full Sail University Public Relations Bachelors of Arts Bachelor of Arts : Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations and Journalism coursework Presentation Skills workshop Coursework in Business, Communications and Advertising Associate of Arts : Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent in Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training and development Problem resolution Meticulous attention to detail Schedule management Experience Company Name State Administrative Assistant 01/2013 to 10/2014 Designed web and other content. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Served as professional representative of the CEO to executive clients, investors and board members. Published and Designed corporate newsletter. prepared and edited articles. designed graphic presentation. Edited Website content including newsletter and blog posting production using Adobe creative suites. Created, delivered, edited, and optimized marketing materials. Proofread and edited incoming and outgoing documents. Reviewed operating practices and implemented improvements where necessary. Coordinated project-based work Prepared and edited correspondence, communications, presentations and other documents. Designed and maintained databases. Company Name State Public Relations Specialist 01/2012 to 09/2014 Identified customer needs through market research and analysis. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Designed web and other content, including monthly newsletters and promotional calendars. Worked with management to identify trends and developments capable of influencing PR decisions and strategies. Managed editorial content, design and distribution of external company documents. Organized PowerPoint presentations, website content and designs etc.). Company Name City , State Marketing Assistant 01/2012 to 01/2013 Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Helped developed contingency plans and alternative solutions for all projects. Event Planning, and coordination. Provided input and supporting documentation for the preparation of monthly marketing reports. Provided support to marketing department coordinator. Assisted in maintaining all Hodac sponsored websites. Created and delivered press releases, media relations' content, corporate newsletter content, and social media content. Participated and assisted in facilitating community awareness activities, i.e. Assisted in the coordination of public service announcements and all media related activities. Helped create marketing campaigns and track results of these efforts. Helped Draft scripts and coordinated with different departments for consistent messaging. Company Name State Administrative Assistant 01/2010 to 01/2011 Ensured all marketing materials were consistent, easy to understand, and well organized. Provided administrative support for Mercer University academic and service-learning program. Supported Mercer's community work-study internships and tutoring programs through event calendar updates. Facilitated student communication with prospective volunteer opportunities through in-person, telephone, and email. Maintained and organized volunteer opportunity database for optimal student use. Languages Fluent in French, Spanish, Creole Skills Administrative support, Letters and Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance ",PUBLIC-RELATIONS 471," SENIOR ACCOUNT MANAGER Summary Creative and dynamic communications professional with experience in events, customer service, media and public relations, marketing, and fundraising   Highlights Project management Exceptional writer Organized and efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 to 01/2016 Senior Account Manager Company Name － City , State Developed custom public and media relations strategy for a variety of clients integrating pr, marketing and social media for maximum impact. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, serve on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Coordinated, managed and executed public relations events; tracked media activity; and problem-solved for public relations and crisis issues. Served as liaison and representative to media and community. Managed website content both Baker PR and clients. Clients included Lord & Taylor, National Center for Adaptive Neurotechnology, Complexions Spa, The Port of Coeymans, Creatacor, and more. 01/2012 to 01/2014 Development Senior Associate Company Name － City , State Responsible for fundraising efforts for individuals at every level; manage and redesign membership benefits program; coordinate and manage events. Developed relationships with donors to achieve financial goals. Managed all details of fundraising events to include budget, negotiating contracts, managing vendors, organizing volunteers and staff to execute events, timeline creation and management, and coordination of communication among departments, guests, sponsors, donors, and vendors. Oversaw reception and receiving line event featuring President Clinton in October 2012. Wrote and designed various fundraising publications in conjunction with creative/marketing department. 01/2010 to 01/2012 Development Manager Company Name － City , State Responsible for fundraising efforts to include events, sponsorships, grants, year end giving, and gift solicitation. Directed public relations events - assist in coordination and execution of annual conference, gala, and golf tournament. Organized and produced Anderson Center video. Managed website revision. Conducted research to identify grant opportunities, and wrote and submitted grant proposals. Managed admissions department: responsible for conducting interviews and tours; coordinate admission process, liaising among family, school district, and related parties; and represent Anderson Center at conferences and marketing opportunities. Wrote, designed, and edited public relations, marketing, advertising, and fundraising publications. 01/2007 to 01/2010 Senior Account Executive Company Name － City , State Assisted in the creation of public and media relations strategy for a variety of clients. Wrote, designed, edited, and distributed press releases and media pitches for clients. Provided updates, served on committees, and interacted with clients to advise and customize public relation strategy and tactics to achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation of Western New York, and Niagara Falls Bridge Commission. 01/2003 to 01/2007 Public Relations and Membership Company Name － City , State Developed public and media relations strategy for second largest non-profit in Columbia County, NY Wrote, designed, and edited pr, marketing, advertising, membership, and fundraising publications. Managed membership program and database; developed and executed special and fundraising events. Managed website content. Project management included: development of new corporate logo and implementation; created brand consistency for COARC publications; created and executed a 40th anniversary event; wrote, organized and produced a COARC video; and directed annual staff recognition and award programs. 01/2002 to 01/2003 Executive Assistant Company Name － City , State Managed daily activities of the Vice President's office in an international agricultural company. Assisted in updating and maintaining vendor database and purchasing-related projects. 01/1998 to 01/2001 Public Relations Coordinator Company Name － City , State Created public relations, sales promotion, and corporate sales publications for what was the largest chain of toy stores in the U.S., problem-solved for public relations issues and corporate sales. Coordinated and organized details for pr events to include community event attended by 10,000 people in Pittsfield, MA and Sony PlayStation National Truck Tour; and provided outstanding customer service. 01/1996 to 01/1998 Recruiter/Cultural Coordinator Company Name － City , State Interviewed and assessed applicants for 35 departments for award-winning health and wellness center. Managed advertising, designed recruiting publications; developed relationships with employment agencies, schools, colleges and community and presented at job/career fairs and business functions. As Cultural Coordinator, oversaw ticket promotion and sales for seven venues. Education Bachelor Degree : Business Communication Florida Institute of Technology － City , State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society of America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate and steering committee member Columbia County Leadership Program graduate  Skills Experience with advertising, budgeting, negotiating contracts, project management, and video creation. Adept at customer service, editing, fundraising,media relations, content creation, and research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals and more), website content, and communications  strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign ",PUBLIC-RELATIONS 472," CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and Quick Books-software skills. Fearless Child Family Advocate comfortable taking a stand against threats to a child's safety or well-being. Works directly with government officials, children and families to find the best care possible for every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants who went on to earn high school diplomas or GEDs. Increased office organization by developing more efficient filing system and customer database protocols. Led support groups to help parents regain and improve their parent-child bond. Experience Child Family Advocate August 2013 to Current Company Name － City , State Collaborated with community members to educate the public regarding issues such as drug abuse prevention and traffic safety. Collaborated with community leaders, organizations and public agencies to promote the organizations community service programs. Maintained daily records of children's individual activities, behaviors, meals and naps. Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised children on field trips to local parks, fire stations and zoos. Directed all protective placement, case management, parent education and family reunification activities. Advised patients on community resources, made referrals and devised realistic treatment plans.Communicated with public social and welfare agencies to obtain and provide information. Customer Services Team Lead October 2010 to March 2013 Company Name － City , State Surpassed revenue goals in four consecutive quarters. Created training manuals targeted at resolving even the most difficult customer issues. Developed, implemented and monitored programs to maximize customer satisfaction. Interviewed, hired and trained new quality customer service representatives. Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction. Customer Service/Banking November 2007 to March 2009 Company Name － City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Opened new customer accounts, including checking, savings and lines of credit. Examined checks for identification and endorsement. Processed treasury, tax and loan payments. Administrative Assistant August 2007 to November 2007 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Dispersed incoming mail to correct recipients throughout the office. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Received and distributed faxes and mail in a timely manner. Call Center/Phone Representative/Collector August 2005 to November 2007 Company Name － City , State Computed accurate sales prices for purchase transactions. Eliminated outdated records by sending the records to be scanned. Identified and resolved system and account issues. Verified and logged in deadlines forresponding to daily inquiries. Education l Coursework in Organizational Behavior, Compensation, Labor Relations and Recruitment l Continuing education in Human Services Greenville College l Desktop publishing workshop － City , State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales ",ADVOCATE 473," TRANSFER RECRUITER/ADMISSIONS COUNSELOR Career Overview Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.Executive Administration Develop Result Oriented Procedures Operation Management National Talent Consultant Organizational Consulting Performance Expansion Strategic Business Marketing/Planning ROI & Profit optimization Office Competencies Microsoft Office Suite Programs Email Protocol Desktop Publishing Internet Usage Office Management Create Procedures, Handbooks Rainbow Push Coalition National Action Network United Institution Baptist Church Philathea Ministry Central Union Missionary I have been able to observe Cheryl in a variety of settings, including seeing how well she operates a fluent and successful office."" George Curry, Keynote Speaker/Media Coach Ms. Porter is one of the most effective Executive Administrators I've ever worked with. She is masterful at scheduling, adept at juggling and possesses excellent people skills."" Dr. Julianne Malveaux, President Emeriti-Bennett College Ms. Porter is a resourceful, creative, and solution-oriented person. She functions well as a team leader."" -Murray Dewalt, Security Chief, Rev. Jesse L. Jackson EXECUTIVE ADMINISTRATION AND OPERATIONS MANAGER Professional Experience Transfer Recruiter/Admissions Counselor 01/2014 to 06/2015 Company Name City , State A private historically black liberal arts college for women. Recruiting of transfer and non- traditional students. Creation of transfer guide and official transfer data on college webpage. Work directly with students to secure admission to the college. Develop partnerships with area community colleges and organization's to encourage enrollment of students. Executive Assistant 08/2011 to 12/2013 Company Name City , State A private historically black liberal arts college for women. the President Maintain and manage schedule of the President, including travel and coordinating arrangements. Preparation of monthly travel and expense reports, itineraries, document drafts and correspondence. Event creation and planning for the office of the President. Successful completion of office set-up, supervising and coordinating the daily office functionality. Executive Assistant to the Chief Marketing Officer 02/2009 to 10/2011 Company Name City , State Maintain, manage and create schedule of the CMO, including travel and coordinating arrangements. Work closely with various clients on event planning, national tour scheduling and media advertising. Occasional office manager when required completing invoicing, payroll distribution, call/email inquiry and correspondence management. Assist in the development of company templates, including letters, memos, outlines, forms and charts. Virtual Executive Assistant 01/2007 to 12/2009 Company Name City , State Independently owned and operated national public relations company. At the direction of the president, managed and assigned team projects. Collaborated with team leaders, provided research and other support for projects. Developed and maintained human resource information and files. Compile monthly client reports and authorize billable hours for payment. Managed emails, paper work, inquiries, correspondence, proposals and confidential administrative client data. Wrote copy for email, direct mail and print advertising. Operator/Receptionist 11/2002 to 10/2009 Company Name City , State Jackson Park is a 270 patient facility and 900-faculty member community hospital serving over 1 million people. Operated facility main switchboard. Paged physicians, and all other hospital personnel overhead, in-house and long range. Greeted and assisted patients, visitors and staff members. Paged physicians, faculty overhead, and in-house and long range system. Created and presented communication guidelines and operations for orientation classes for new hires and residents. Law Enforcement Officer/Police Officer 11/1985 to 12/1997 Company Name City , State The Metropolitan Water Reclamation District of Greater Chicago is an independent government encompassing approximately 91 percent of the land area of Cook County, Illinois. Focus on protecting and serving the community and property. Patrol assigned areas and respond to calls, enforce laws, make arrests and issue citations. Daily patrol of incorporated and unincorporated areas of Cook County, IL on district owned property. Illinois state peace officer certification with full IL peace officer arrest authority and weapon certification. Doubles as officer and dispatcher on a rotating basis, verified employee identification including photo and fingerprint verification. Education Business Communications - Area of Study G.M.O.R. Theological Institute Counseling & Pastoral Care - Area of Study Timothy J. O'Connor Training Academy Certification - Illinois State Peace Officer Northern Illinois University Attained Diploma Chicago St. Thomas Aquinas H.S AFFLIATIONS & COMMUNITY SERVICE Professional Endorsements Skills administrative, photo, advertising, arts, Business Communications, charts, community hospital, Counseling, client, clients, direct mail, direction, email, event planning, expense reports, Focus, forms, government, human resource, invoicing, letters, office, office manager, payroll, personnel, print advertising, proposals, public relations, Recruiting, research, scheduling, supervising, switchboard ",PUBLIC-RELATIONS 474," OPERATIONS MANAGER Summary Experienced client service professional accustomed to managing teams functioning in a fast-paced environment in support of multiple products across various business units. Solid background in building strong and effective teams Highlights KYC, Anti Money Laundering, and legal documentations Excellent organizational and time management skills Strong interpersonal and communication skills at all levels Microsoft Office (Excel, Word, PowerPoint, SharePoint, and Project) Employee relations (hiring, terminations, performance management, development) SEC Licenses Series 6 and 63 (Expired. Willing to retake.) Proficiency in Adobe products (Photoshop, Lightroom, Illustrator) Spanish fluency, oral and written Experience 02/2010 to 08/2014 Operations Manager Company Name － City , State Managed a team of four client service officers responsible for day-to-day operations and onboarding process. Directed and supervised the daily activities of the teams with primary focus in enhancing the client's experience, mitigating risk, and identifying areas of improvement. Performed Quality Assurance reviews and approved due diligence reviews completed by the staff. Collaborated and managed assigned projects with cross-functional teams and departments including data and document collection and review, technology, sales and other client services groups across the firm. Coordinated with Front Office, Credit, Compliance, AML compliance and global client onboarding teams to understand client/deal structure and agree requirements/responsibilities. Participated in the development and drove implementation of department policies and/or procedures to help improve service and overall efficiency. 09/2007 to 02/2010 Client Service Manager Within three months, increased efficiency by 20% by identifying and mitigating outdated manual processes and leveraging technology. Increased staff performance accuracy levels to 99%. Managed a team of eight client service officers responsible for servicing our base of Commercial Real Estate clients, Mortgage Servicers, and Regulated Cash. Serviced a portfolio of 300 clients with deposits in excess of 80 billion. Reviewed complex Cash Collateral agreements and client provided documentation to ensure compliance with regulatory and contractual requirements. Served as the escalation point for and coordinated the resolution of key issues and complex client concerns and opportunities. Analyzed complex data for management reporting nationwide on wire and deposit accounts providing adequate information for decision-making. Held monthly meetings with senior management to provide updates on all team projects, roadblocks and recommended solutions. 02/2002 to 09/2007 Client Service Manager Company Name Built and fostered a proactive workplace environment resulting in a higher level of employee participation and performance. Supervised a team of seven client service professionals with a primary focus in delivering excellent client service, improving processes, and leveraging technology. Partnered with Bankers to collect, analyze, and validate all appropriate due diligence and on-boarding documentation provided by client; utilized knowledge of AML/KYC policy to independently identify missing or insufficient client due diligence information. Responsible for reviewing, entering and approving client information in KYC database, conducting OFAC reviews, and escalating findings. Extensive client contact in partnership with the Bankers to resolve customer concerns in regards to demand deposit accounts, short-term investments, funds transfers, and sales opportunities. Actively monitored service delivery for all Services / Product to client (via MIS, internal meetings, and client meetings). Gregorio Luna, page 2. Education 2003 Bachelor of Professional Studies : Computer Information Systems DeVry Institute of Technology － State Computer Information Systems 1989 Associate : Applied Science - Business Management and administration Kingsborough Community College － City , State Applied Science - Business Management and administration Skills Adobe products, Photoshop, interpersonal and communication, oral, Credit, critical thinking, resolve customer concerns, client, clients, database, decision-making, delivery, documentation, due diligence, Employee relations, senior management, fast, focus, Front Office, functional, funds, hiring, Illustrator, investments, legal, management reporting, meetings, Excel, Money, Microsoft Office, PowerPoint, SharePoint, Word, MIS, organizational, page 2, performance management, policies, problem solving, processes, improving processes, Quality Assurance, Real Estate, sales, self-starter, Spanish fluency, time management, written ",BANKING 475," ENGINEERING ASSISTANT Summary Hard working recent graduate intending a part time or full time job to build experience in a Civil Engineering working environment. Bringing Civil Engineering office and field experience in roadway design and traffic engineering. Highlights Proficient in computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint and MS Word. Experience Company Name City , State Engineering Assistant 05/2013 to 05/2014 Worked on Virginia Department of Transportation (VDOT) and Fairfax County Department of Transportation roadway projects in Virginia and Washington DC area. Worked with VDOT, FCDOT and Prime Consultants Engineers to prepare project documents including Plans, Special provisions and Estimates. Prepared roadway design for I-495 Express Lanes from Route 7 to Jones Branch Connector. Worked on I-66 and State Route 50 to prepare project plans and contract documents. Worked on County roads Route 643 and Route 645 in Fairfax County Roads in Fairfax County using VDOT Standard Specification and Project Special Provisions. Assisted Project Engineers to prepare project roadway design using AutoCAD and MicroStation. Used Highway Capacity Manual to perform traffic analysis and evaluation of intersections and roadways using Highway Capacity Manual. Performed peak and off-peak traffic counts at the intersections and roadway for traffic studies. Designed project traffic signs, striping and marking. Used FHWA Manual on Uniform Traffic Control Devices (MUTCD) and VDOT Supplement to 2009 MUTCD for the design, application, and placement of Traffic Control Devices (including signs, signals, and pavement markings) along major highways in Virginia and Washington DC areas. Used engineering software GuideSign to prepare contract documents. Prepared project estimates for submission used VDOT Standard Specifications and Weighted Average Price to prep Cost and Engineering Estimates. Designed roadways using VDOT Road Design Manual and FHWA roadway design manual. Designed guardrails along I-66 and Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual to design roadway using MicroStation software. Used MicroStation and AutoCAD to develop plans for Civil Highway and Traffic Engineering Design. Performed field survey to gather utilities, drainage and roadway information. Performed marketing research for contracts and bids for the firm. Attended project meetings with the Client's and Consulting Engineers. Prepared meeting minutes for project record and filing. Attended project status meetings, collaborated with the team members to meet project schedule and project completion within project budget. Company Name City , State Medical Receptionist 07/2014 to Current Creates detailed expense reports and requests for capital expenditures. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Screened all visitors and schedule them for Doctor's visit. Ordered and distributed office supplies while adhering to a fixed office budget. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Greeted numerous visitors, including VIPs, vendors and interview candidates. Company Name City , State Teller 05/2011 to 08/2012 Achieved working knowledge of accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled in verbal and written communication plus strong quantitative and qualitative skills Respected for personal qualities, including accuracy, dependability, efficiency, curiosity, and intelligence resulting in being elected as a leader in school roles Successfully opened and closed bank branch at appropriate times Successfully kept drawer balanced at all times working full time five days a week Dealt with customer care on a daily basis Responsible for handling cash drawers in balance at all times Skilled at interpersonal communications with proven record to build harmonious relationships with diverse audiences. Company Name City , State Engineer Technician IV 12/2015 to Current Collaborated with contractors and clients as the on-site engineer for several large public projects.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Advised the project manager regarding construction material costs and quantity calculations. Carefully organized, analyzed and prepared technical data reports to ensure proper workflow and productivity.Created detailed CAD drawings for the engineering departments.Quickly learned SAP software and used it to receive, stock and expedite parts.Supplied production data to field operators, technicians, engineers and supervisors. Education Bachelor of Science : Civil Engineer Civil 2014 George Mason University , City , State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated and walked in Spring 2014, one summer class to receive degree in December 2014 Civil engineering Courses: - Traffic Engineering - Transportation Engineering - Highway Design and Construction - Structural Steel Design - Structural Analysis - Mechanics of Materials - Civil Engineering Planning and Management - Land Development Interests Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal is to obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design and Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication ",ENGINEERING 476," PLANT OPERATOR Summary Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment. Highlights Maximizing Productivity and Profits Quality Assurance for product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention to Detail Team Player Accomplishments Operation of a $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor ( equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 to 02/2015 Company Name City , State Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production. Sales Associate 01/2008 to 05/2009 Company Name City , State Sales of all plumbing indoor and outdoor materials. selling plumbing supplies and material, unloading trucks and stocking shelves. Auto Mechanic 01/2007 to 03/2008 Company Name City , State Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair. Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft. Education 2008 University of Montana City , State Mechanical Classes. 2005 Navy City , State Multiple education courses and training within the Navy. High School Diploma Trapper Creek High School City , State Skills Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids. Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site. ",AVIATION 477," DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 to Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City , State Conducts individual counseling sessions with clients to address social, emotional, and interpersonal deficits related to sexual trauma or abuse. Facilitates psychoeducational support groups consisting of 6 to 10 clients focusing on coping skills, emotional regulation, and sexual abuse recovery. Interacts with out of agency clinicians and external resources such as school or community personnel. Charts and records confidential information in client files. Effectively manages time and caseloads based on agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds to crisis situations when severe mental health and behavioral issues arose. Conducts outreach, advocacy and rehabilitative services for regular cases and crisis intervention. Collaborates with other programs and community agencies to enhance treatment processes for clients. Properly trained and supervised crisis- line volunteers.Strengthened agency rapport with law enforcement officers, court officials and community service agencies. 08/2012 to 03/2014 Sales Lead Company Name Oversee operations on and off the sales floor while directing employees. Resolve customer complaints regarding sales and service. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Credit Coach""- responsible for tracking the number of store credit cards opened each month, and holding employee training meetings to encourage sales. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. 07/2010 to 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City , State Manage staff at multiple tanning salons in the Salt Lake Valley, preparing work schedules and assigning specific duties. Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Develop and implement product-marketing strategies, including advertising campaigns or sales promotions. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. 11/2012 to 08/2013 Salon Sales and Service Representative Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences. Assist new salon owners in all aspects of the business, including product and equipment purchase, software requirements, licensing requirements, marketing strategies, and more. Estimate or quote prices for tanning beds, tanning bulbs, service maintenance, credit terms, warranties, and delivery dates. Arrange and direct delivery and installation of products and tanning equipment. Consult with clients after sales or tanning bed installs to resolve problems and to provide ongoing support. Education and Training 2017 Master of Arts : Psychology, MFT & PCC Dual Emphasis Brandman University － City , State , USA Currently maintaining 4.0 GPA 2013 Bachelor of Science : Psychology University of Utah － City , State , USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. *Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. *Build upon relational aspects of his therapy, and recognize small changes in social behaviors. *Participate in dialogue after each session with the program director to continue learning techniques and to review goals. Interests Son-Rise Home Volunteer, September 2013 to March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 to March 2014 Volunteer time with Joaquin, a 6 year old boy on the Autism spectrum in a home- based treatment program called the Son- Rise program. Work various goals through play sessions such as; eye contact, social referencing, interpersonal skills and gestures. Build upon relational aspects of his therapy, and recognize small changes in social behaviors. Participate in dialogue after each session with the program director to continue learning techniques and to review goals. ",ADVOCATE 478," PROJECT DESIGNER Summary Team-oriented and client-focused Civil Engineer with 16 years of experience who designs environmentally-conscious and cost-effective public infrastructure solutions. Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Highlights Team Player Organized/ Detail-oriented Microstation/Geopak Design Software Corridor Modeling Design Software AutoCAD Civil 3D Erosion and sedimentation control Highway design Project management MS Office (Word, Excel, PowerPoint) Quality Control Accomplishments Microstation Software Utilization   Produced drawings and maintained, archived and retrieved CAD files and drawing documents for the completion of four commercial projects. Presentations Created presentation materials for sales, customer relations and management purposes. C ADD Training Supervised and trained associate drafters. Organized and delegated projects according to co-workers abilities. Experience Project Designer 10/2001 to 01/2014 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, rehabilitation and retro-fit projects for state agencies such as KDOT, MoDOT and local municipalities in the Kansas City Metro area. My responsibilities include developing typical sections, setting horizontal and vertical alignments, creating cross sections, setting right-of-way and temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA and preparing project specifications. Advised the project manager regarding construction material costs and quantity calculations. Aided other departments in the development of plans and cost estimates on road, parking lot and drainage projects. Implemented complex design software and drawing tools to plan and design transportation systems.Created detailed public reports regarding bid proposals,property exhibits and descriptions. Oversaw technical engineering staff to guarantee the successful completion of the project. Prepared standard engineering computations and designs. Produced and issued precise technical specifications and data sheets. Operated computer-assisted engineering and design software to complete engineering tasks by deadline on an ad hoc basis. Project Designer Engineers & Architects 09/1997 to 10/2001 Company Name City , State Roadway and highway design including new alignments, reconstruction, widening, and rehabilitation projects for state agencies such as KDOT, NDOR and for the City of Salina, Kansas. My responsibilities included developing typical sections, setting horizontal and vertical alignments, setting right-of-way and temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities and the construction observation on a triple 10'x8' RCB for the Kansas Department of Transportation. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Advised the project manager regarding construction material costs and quantity calculations.Implemented complex design software and drawing tools to plan and design transportation and hydraulic systems.Prepared standard engineering computations, surveys and designs.Oversaw technical engineering staff to guarantee the successful completion of the project. Summer Intern 05/1996 to 08/1996 Company Name City , State Performed construction observation on U.S. 166 from Arkansas City to Sedan, KS and K-360 which bypassed Winfield, KS to the South. Tested soil to determine the adequacy and strength of concrete, asphalt and steel foundations.Created detailed technical drawings of structural designs according to specifications for residential, retail, commercial and industrial projects.Assessed and re-designed facility plans based on sales requirements and revised business model. Education Bachelor of Science : Healthcare Management Present National American University City , State Healthcare Management Coursework in Healthcare Management   Bachelor of Science : Civil Engineering 05/1997 Kansas State University City , State , USA Coursework in [Course Name] Student Member of ASCE and SWE Engineering/Minor in Geology Emporia State University City , State , USA Coursework in [Course Name] Interests Shafer, Kline & Warren, Inc./Technician Skills 3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation Additional Information Shafer, Kline & Warren, Inc./Technician ",DESIGNER 479," CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional who is an analytic problem solver capable of insightful decision making. A skilled troubleshooter able to synthesize disparate pieces of data, draw meaningful conclusions, and execute a concise implementation plan. An astute project manager who can also function as an efficient team leader but who can also operate as a team player demonstrating common sense, working effectively in highly pressurized workplace settings filled with shifting priorities and tight time-frames. An influential consensus builder possessing finely honed interpersonal ability with a proven record of exhibiting personal integrity at all organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook and Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, and Attention to Details. Professional Experience September 2014 to Current Company Name City , State City Carrier Assistant Established long-term customer relationships through prompt and courteous service. Operated motor vehicles in a safe and efficient manner. Met and surpassed productivity targets and quality standards. Obtained signatures needed to complete and process all paperwork in a timely manner. Handled merchandise in accordance with product handling standards. Loaded and unloaded merchandise at stores and vendor locations.. January 2014 to Current Company Name City , State Event Ambassador Developed professional and sustainable relationships with adult and youth clients. Promoted events before, during and after its scheduled timeframe. Attended client events and assisted with setup, cleanup and presentations. Remained engaged with clients and event attendees to assist with any questions or concerns. Applied counseling, crisis management and/or protective services when needed. October 2013 to December 2013 Company Name City , State Stock Clerk Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. May 2012 to August 2012 Company Name City , State Sales Assistant/ Cashier Enforced company policy and demonstrated integrity in facilitating cash and credit transactions ensuring a smooth daily operation. Generated sales revenue by engaging customers on the sales floor and by demonstrating knowledge of store discounts, promotional programs positively contributing to the company;s profitability and good will. Replenished floor stock and processed shipments to ensure product availability for customers. May 2009 to August 2011 Company Name City , State Stock Clerk Displayed advertising signs and visuals of merchandise to attract customers and promote sales. Stocked shelves with merchandise and inventoried items to be reordered or replenished. Answered customers' questions about merchandise and advised them on merchandise selections. Safely operated manual and electric pallet jacks. Praised by management for being a fast and efficient worker, requiring little supervision. Broke down heavy pallet loads of cases, boxes and bags. May 2008 to August 2008 Company Name City , State Cashier/Host Greeted and seated guests in a timely manner, and provided assistance to servers. Accurately operated cash registers for POS transactions with cash and credit. Maintained awareness of all promotions and advertisements; practiced suggestive selling. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Education and Training May of 2014 Morgan State University City , State , USA Psychology Bachelor of Science Psychology 2008 Hillside High School City , State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member & Volunteer Spring 2000 to Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations and Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member & Volunteer Spring 2000 to Present ",PUBLIC-RELATIONS 480," CHEF Summary Experienced catering chef skilled in preparing large volumes of food quickly and efficiently. Highly skilled in international cuisine. Seeking a position at a restaurant where I can call it 'home' Experience Chef May 2009 to Current Company Name － City , State Manage daily kitchen operations including inventory, purchasing, and scheduling Ensure proper food handling methods are observed Assist kitchen staff in producing food for catering Systematically control food quality and costs Develop new menu items to enhance catering and retail food service revenue and productivity goals. Catering Chef Jun 2000 to May 2009 Company Name － City , State Effectively managed and produced food for catered events Enforced appropriate work-flow and quality controls for food quality Conducted daily inventory and ordering Assisted catering staff in setup and delivery Managed catering schedule and logistics. Line Cook Jan 1990 to Jun 2000 Company Name － City , State Set up and prep work for all food items. Prepared various daily lunch special items. Assisted in producing food for catered events. Conducted daily food inventory and ordering. Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow ",CHEF 481," CONSULTANT Professional Summary Over 15 years of experience in the Non-profit social services sector. Specific target populations: underserved Native American, Latino, youth, adults and families. Passionate about helping others become empowered and self-sufficient through community resources and wrap-around services. Extensive work in the following areas: operational management, case management, grant writing, program development/ management, fundraising, community outreach and direct client services. Skills Microsoft Word, Power-point, Excel & Office Project Evaluation Media Relations Employee and Volunteer Training Grant Certification Project Coordination Work History CONSULTANT Assist individuals with ESL (English as a second language) tutoring and preparation for citizenship exam. Provide event coordination for Golden Boy Promotions (GBP), marketing and outreach in the community and serve as personal assistant for VP of Digital/Marketing ­ Mr. Scott Tetreault (E: Scott@goldenboypromotions). Lead Employment Specialist Company Name - City , State 02/2015 - 03/2016 Develop and maintain relationships with community referral sources, such as Department of Rehabilitation (DOR), work source centers, America's Job Exchange and others. Maintain close contact with clients during job training and placements to resolve problems and evaluate placement adequacy. Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers. Participate in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements. Collaborate with community agencies to establish facilities and programs for persons with disabilities. Coordinate recruitment and placement of training program participants. Provide intake, job placement and retention for clients with disabilities including Veterans in the greater Los Angeles area. Interim Director/ Program Manager / Grant Writer Company Name - City , State 06/2004 - 01/2015 Assure AIC and its mission (to empower the Albuquerque Urban Native American community and others through provisions of wrap-around services designed to promote wellness, education, self-sufficiency and tradition), programs and services are consistently presented in a strong positive imagery to relevant stakeholders and throughout the community. Oversees fundraising, planning and implementation, including identifying resource requirements, researching funding sources, establishing strategies to approach funders, submitting proposals and administrating fundraising records and documentation. 1 Oversee, monitor and apply for funding yearly with contracts awarded from the following: NM Indian Affairs Department, NM Department of Health, City of Albuquerque, Navajo Nations and various foundations (Otten, Kellogg, First Nations, etc). Plan, organize and implement yearly events for the community such as: Summer Solstice, Back to School, Feed the Children, Halloween, Thanksgiving, Christmas and yearly Job/Health Fairs. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Recruit, interview, and hire or sign up volunteers and staff. Serve on Community Committees to promote healthy families and children to reduce poverty, unemployment, substance abuse and domestic violence. Maintain and seek new relations with state Senators, Representatives and other state officials to promote information/ education on AIC and the impact of services upon the Urban Native American community. Current status in regards to grant funding obtained - approximately $300,000 + in funding awarded by state, city, foundations and the Navajo Nations. Languages Bilingual in Spanish Education MA : Counseling WEBSTER UNIVERSITY - June 2004 Emphasis in Mental Health/Substance Abuse Dual Diagnosis Emphasis in School Counseling (Elementary Education) Participated in 2 Clinical Practicums for a total of 700 hours earned with supervision Completed 48 hours of coursework Bachelors of Art : Psychology & Family Studies The University of New Mexico - City , State May 2001 Obtained a double major in completed coursework for Psychology & Family Studies Inducted into ""Psi Chi,"" the National Honor Society in Psychology for scholastic achievements Actively participated as a student intern (Family Studies coursework requirements) at two different nonprofit organizations Dean's List (Spring & Fall 2003 - 2004) Skills approach, Behavioral Health, Chi, interpersonal communication, contracts, Counseling, client, clients, Department of Health, documentation, English, event coordination, fundraising, marketing, Media Relations, Mental Health, Excel, Exchange, Office, Power-point, Microsoft Word, Project Coordination, proposals, Psychology, public speaking, quality, recruitment, Rehabilitation, researching, Spanish, supervision, transportation, tutoring ",CONSULTANT 482," ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 to Current Administrative Office Assistant Company Name － City , State Provide customer service, Schedule appointments, and additional duties as needed. 01/2015 to 01/2016 Cheer Coach Company Name － City , State Foster a culture of sportsmanship, teamwork, and responsibility. 07/2009 to Current Adjunct Faculty Company Name － City , State Lecture and communicate effectively with students from diverse backgrounds. Initiate thought-provoking discussions to help students build their critical thinking skills and translate their academic interests into the real world. Maintain an undergraduate teaching load of 3-5 courses each semester to include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 to Current Substitute Teacher Company Name － City , State Adapt to variety of lesson plans to cover subject areas in grades K-12. 07/2005 to 08/2008 Fitness/Wellness Coordinator Company Name － City , State Interview, hire, train, schedule, and evaluate group fitness instructors. Maintain and manage fitness rooms and equipment. Sign off payroll. Navigate and use Class Track to provide access to specialty fitness classes. Organize and maintain employee records and CPR/First Aid certifications. Conduct monthly staff trainings and meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate and assist with special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename and brand fitness program (RaiderX and X2). Develop and manage Better U (yoga and pilates) personal training program. Collaborate with other departments on campus for various wellness activities (Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor for group fitness and special events. Lead Teen Raider Fitness Xperience. 01/2001 to 01/2002 Intern Company Name － City , State Assist with development of group fitness department upon opening of facility. Order fitness equipment. Interview, hire, and train fitness instructors. Coordinate monthly fitness class schedule. Organize the BodyPump program launch. 01/2000 to 01/2005 Group Fitness Instructor Company Name － City , State Instruct weekly fitness classes to a variety of ages and levels. 01/1999 to 01/2005 Group Fitness Instructor & Personal Trainer Company Name － City , State Educate patrons on benefits of healthy living by preparing informational bulletin boards. Organize and participate in special events (Partner Yoga, Survivor Challenge, Fitness Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events, Fitness Around the World). Instruct students and faculty in a variety of fitness classes to include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks to Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK in your Day. Serve on evaluation committee. Assist with the coordination of Fitness Expo (including teaching workshops at Expo). Design exercise programs specific to individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility and muscular strength, cycle ergometer, body composition, circumference measurements. Counsel individuals on proper biomechanics and fitness techniques. Motivate and cultivate healthy lifestyle choices in health and nutrition awareness. 01/1999 to 01/2005 Lead Supervisor/Facility Supervisor Company Name － City , State Provide facility tours and assist Facility Manager with staff training. Navigate programs for facility usage and employee records. Education M.S : Ed, Health Promotion & Physical Education Virginia Polytechnic Institute and State University (Virginia Tech) － City , State Ed, Health Promotion & Physical Education B.S : Human Nutrition, Foods, & Exercise Exercise & Health Promotion Human Nutrition, Foods, & Exercise Exercise & Health Promotion B.A : Interdisciplinary Studies Political Science & Psychology Interdisciplinary Studies Political Science & Psychology Affiliations Fitness and Wellness Professional adept at developing comprehensive fitness and wellness programs and initiatives. Background in undergraduate health courses QUALIFICATIONS *Implementation and Evaluation of fitness programs *Interactive staff training and development *Interdisciplinary Teaching and Learning *Budget and Financial Management *Public Relations *Event Planning and Coordination *Fundraising and Sponsorship Interests President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks and Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 ",FITNESS 483," PREVENTATIVE HEALTHCARE INTERN Professional Summary Driven and compassionate healthcare professional with experience in both residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. Education and Training Bachelor of Science : Health Care Management/ Health Administration , 2016 University of Alabama at Birmingham - City , State , USA Member of National Society of Collegiate Scholars High School Diploma : Advanced Diploma , 2012 Nansemond River High School BETA Club- Health Organizations Skill Highlights Knowledge of HMOs, Medicare and Medicaid HIPAA compliance Strong planning skills Patient-focused care Self-motivated Experience with Data Entry Excellence Leadership Strong work ethic Team player with positive attitude Exercises good judgment CPR Certified Maintains strict confidentiality   Professional Experience Preventative Healthcare Intern January 2016 to April 2016 Company Name - City , State Assist the educators in all aspects of this program, in physical activity education and nutrition education, and in helping to prepare healthy snacks. Planning, coordinating, and implementing HealthSmart events for the next few months. Review and make recommendations on the ""Train the Trainer"" manual for Community Health Advisor program. Evaluated patient care procedural changes for effectiveness. Cooperated with other health related agencies and organizations in community activities. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Revised policies and procedures in accordance with changes in local, state and federal laws and regulations. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses such as heart disease, diabetes, etc. Observed strict confidentiality and safeguarded all patient-related information. Undergraduate Researcher January 2015 to April 2015 Company Name - City , State In charge of participants measurements Standing weight Body weight Waist and hip circumferences Skinfolds Blood pressure Arterial Carotid Heart Rate Physical exams/ Fitness Tests. Administered, directed and coordinated the activities of the agency. Ensured the accuracy of public information and materials. Jumped in to fill gaps for on call rotation when necessary. Observed strict confidentiality and safeguarded all patient-related information. Healthcare Management Intern May 2014 to August 2014 Company Name - City , State Assist Chief Nursing Executive with various projects. Worked with nursing and medical staff to develop policies, procedures and practice standards for the nursing department. Ensure compliance with applicable laws and regulations related to nursing service and healthcare. Monitored the nursing and operation of support departments to ensure that resident needs were met and facility was properly maintained. Evaluated patient care procedural changes for effectiveness. Served as liaison between management, clinical staff and the community. Ensured the accuracy of public information and materials. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines. Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. ?? Additional Information Volunteer University of Alabama at Birmingham Firehouse Shelter (Disabled Veterans) Habitat for Humanity (service to Birmingham) Marine Biology (environmental control) American Red Cross Blood Bank Center Greater Birmingham Humane Society  Skills Strong leadership skills Enthusiastic people person Ability to work in a fast paced environment Understanding of HIPAA regulations Strong computer skills ",HEALTHCARE 484," DIGITAL MEDIA INTERN Summary Competent and reliable professional seeking an internship or co-op position that will allow me to apply my education and enthusiasm in a professional, mutually beneficial, growth-oriented business environment. Experience 01/2017 to Current Digital Media Intern Company Name － City , State Researched and implemented the use of immersive technology like Oculus Rift, HTC Vive and Samsumg VR in Florida International University's Virtual Reality Lab Collaborated in the production and post-production of 360 video content Published an article on an inter-displinary play focused on Sea Level Rise for FIU's Inspicio Magazine 09/2015 to 06/2016 Marketing assistant Company Name － City , State Assisted Product Managers with the launch of new products Participated in weekly customer briefings and team meetings  Supported the marketing team in advertising new products through Social Media Gained useful knowledge on financial statements and how they are leveraged by the finance team to enhance daily business operations. 08/2014 to 12/2014 Project Engineer Assistant Company Name － City , State Assisted project engineer, accounting, and superintending staff with daily duties Collaborated with construction observation, staking, and administration duties 12/2013 to 06/2015 Sales Associate Company Name － City , State Ensure high levels of customer satisfaction while maintaining excellent sales service Assess customers' needs and provide assistance and information on product features Education and Training Spring: 2018 Bachelor of Science : Digital Media Communications Florida International University － City , State GPA: 3.2 Languages Fluent in English and Spanish (writing and speaking) Skills Proficient in Adobe Photoshop and Adobe Premiere ",DIGITAL-MEDIA 485," TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 to March 2014 Company Name － City , State Teacher who develops curriculum with a child's biological, cognitive and socio-emotional processes in mind. Committed to the healthy maturation of every child involved. Teacher August 2002 to June 2004 Company Name － City , State Coordinated parent-teacher conferences during the school year. Took on numerous backstage role is, including running lights, crew and box office. Completed and filed all necessary paperwork for classroom activities, including meal count sheets and. attendance logs. Planned and implemented creative lessons in accordance with district, county, state and federal guidelines. Observed and evaluated students' performance, behavior, social development and physical health. Teacher August 1997 to June 2002 Company Name － City , State Established daily routines that were easy for the children to follow. Gave one-on-one attention to children while maintaining overall focus on the entire group. Identified signs of emotional and developmental problems in children and reported to parents. Monitored students' educational progress with individual charts and files. Addressed behavioral and learning issues with parents and daycare management. Teacher August 1996 to June 1997 Company Name － City , State l Fostered reasoning and problem solving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate. learning plans. Gave one-on-one attention to children while maintaining overall focus on the entire group. Established daily routines that were easy for the children to follow. Used classroom observations to create written assessments of student performance. Organized and facilitated monthly parent support group meetings. Nurtured a supportive learning environment that was often used as a model for other classrooms. Education and Training Master of Science : Instructional Leadership Early Childhood Education , 2008 Tennessee Technical University － City , State Instructional Leadership Early Childhood Education Bachelor of Science : Early Childhood Education , 1996 Georgia Southwestern University － City , State Early Childhood Education Valdosta State University － City , State ",TEACHER 486," CHILD CENTER ASST DEPT HEAD Summary To obtain a position as a personable Executive Assistant who capably maintains open lines of communication among senior executives, board members, shareholders, middle management and administrative staff. Highlights Results-oriented Time management Dedicated team player Proper phone etiquette Meeting planning Schedule management Strong problem solver Professional and mature Accomplishments Increased office organization by developing more efficient filing system and customer database protocol. I Coordinated all department functions for team of 30+ employees. Experience Child Center Asst dept head 05/2009 to Current Company Name City , State Kids Activities Assistant Department Head Assist in managing the operational, financial, and budgetary responsibility for the Kids Activity programming and Child Center area. Market, promote, and sell Kids Activities programs throughout the club and in the community to increase participation in all our different children programs. Plan program curriculum, prepares program schedules, and registers participants Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures I provide outstanding customer service by developing positive relationships with members everyday. Early Childhood Assistant Teacher 05/2009 to 09/2009 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate Practices. Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room. Worked closely with the site director, family care workers, classroom teaching team and other specialists. Child Center Department Head 03/2007 to 04/2008 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at the Center Help to maintain a neat and organized classroom. Oversees daily operations, managing a team of 32 employees Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Responsibilities including administrative, recruiting , personnel issues, policies and procedures, and payroll. Implement curriculum plans. Maintain ongoing communication with parents regarding children's activities, behavior, and development, and responded to all parents concerns as they arise. Maintain records and reports on each child that comes to the Child Center. Child Center Assistant Department Head 05/2005 to 03/2007 Company Name City , State Assist the Department Head with the overall direction, coordination and management of the Child Center. Assist with ensuring continuous professional growth and development of Child Center staff. Assist with recruiting and interviewing and employee paperwork for the Child Center. Engage children in interactive educational activities that include story telling, organized arts & crafts, singing, and games. Member Activities Assistant Department head/ Fitness Instructor 11/2003 to 05/2005 Company Name City , State Received and screened a high volume of internal and external communications, including email and mail. Exhibit outstanding customer service by developing positive relationships with members and children. Articulate extensive knowledge of Life Time Fitness programs, products, services, policies, and procedures Assist with training team members through shadowing instructors, orientation, direction, and feedback. Assist with planning program and activity curriculum, prepare program schedules, and register participants. Also taught teen and children fitness boot camp. 2 Make hiring, promotion, disciplinary and termination recommendations to the Department Head. Early Childhood Associate Teacher/School Age Lead Teacher 06/1998 to 04/2003 Company Name City , State Assist in planning and implementing the daily program under the direction of the Lead Teacher, which included lesson plans using NAEYC's developmentally appropriate practic es.Assist in planning and preparing the learning environment, setting up interest centers, and preparing needed materials and supplies. Supervise the classroom when the Lead Teacher is out of the room for long periods of time or absent. Help Lead Teacher 04/1998 to 04/1997 Company Name City , State to supervise and promote activities designed to enhance the healthy emotional, social, intellectual, and physical development of children enrolled at center. Help to maintain a neat and organized classroom. Help children establish good habits of personal hygiene; change diapers and assist with toilet training. Education Bachelor of Science : Criminal Justice 210 Kaplan University City Criminal Justice Associate of Arts : Early chilhood June 2002 Oakton Community College City , State Associates Arts in Teaching Early childhood High School Diploma June 2000 Evanston Township HS City , State Skills administrative, arts, Articulate, customer service, direction, financial, hiring, managing, Marketing , ordering materials, neat, payroll, personnel, policies, programming, promotion, recruiting ",FITNESS 487," LEAD TEACHER Summary Use the knowledge and firsthand experience that I have gained through my various education, work in both civilIan and military experience, extracurricular and leadership positions to become a proactive and dedicated team member. Highlights Apple and Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use for communication with Sigma Kappa and FOCUS members Accomplishments Awarded two Navy and Marine Corps Achievement Medal in 2014 and 2017. Awarded Letter Commendation for winning Junior Sailor, 2016. Formally acknowledged by the Defense Reduction Threat Agency for superb supervisory actions and management. Awarded multiple Letters of Appreciation for being a community pillar for Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 to 10/2012 Company Name City , State Creating and implementing small group interventions for students in Kindergarten through 6th Grade in both Math and Reading. Engaging students that have been assessed as High- Ability. Preparing students for State-wide standardized assessments by adapting concepts. Substitute teaching for the various classrooms pending the absence of the classroom teacher. Challenging struggling students with various methods, allowing them to grasp the correct perceptions. Executing roles to assist teachers in their classrooms, as well as within the school as a community. Working with students in the Functional Academics program to provide support for classroom teacher. Using multiple tools and techniques to adjust to students' learning processes. Created and lead the before and after school program for Elementary students. Developed lesson plans to include interactive and productive activities for students. Substitute taught for the various classrooms at the Center pending the absence of the classroom teacher. Fulfilled the role of the full time classroom teacher in a Preschool Classroom during a long-term period of. transition. Substitute Teacher 09/2011 to Current Company Name City , State Assumed the role of the classroom teacher during the absence of the classroom teacher. Improvised to ensure a productive learning experience for students. Provided assistance to the teachers and the staff of the school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor and Counselor September 2011- Present. Mentored Middle School Students from various schools in the Central Baltimore County area. Created lesson plans to teach students fundamental values and ideals. Provided support for students in need and allow them to engage in productive conversations. Developed activities to ensure student involvement and growth in the organization. Administrative Assistant Company Name City , State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 - December 2010 Administrative Assistant * * * *Provided direct assistance and support to the Vice President of the company. * * * *Reorganized the company's Business Center to more effectively monitor its 120 employees. * * * *Maintained internal and external revenue reports through mastery of Microsoft Excel. * * * *Worked in the company's Business Center to analyze proposals and complete office duties such as making *copies and faxing documents. * * * *Managed the front desk answering and directing calls as well as responding to email requests Education Leading Enlisted Member and Field Training Officer 2017 United States Department of the Navy Bachelor of Science : Elementary Education 2011 University of Maryland City , State Minor in Mathematics Academic Honors Coursework in Business and Human Resources 2011 UNIVERSITY OF MARYLAND City , AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City , State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor and Mentor * * *Mentored University of Maryland Division I athletes. * * * *Provided guidance and support to ensure that students stay on track and achieve their academic goals. * * * *Developed mentor programs that assist and engage students that are both proficient in the English language *as well as those that English is not their primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City , State Supported a low-income fifth grade classroom. * * * *Assumed leadership role in the classroom as a full-time Math, Language Arts, Reading, Social Studies and *Science teacher. Managed lesson plans throughout the year. * * * *Initiated and designed classroom awards for students who improved their grades during the school year. *Awards program resulted in 75 percent of the class achieving this goal. * * * *Created reading groups for students who scored basic on their standardized tests. * * * *Created a small group for students struggling in math to aid in mastery of basic skills.  Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member of the New Member Education Committee Member of the Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor and Mentor January 2009 - May 2011 June 2007-Present * * *Volunteered as a leader for more than 70 middle and high school students for week long summer camps and internships in Martha's Vineyard, Massachusetts. * * * *Volunteered as a leader for more than 50 middle school students for a week long winter camp in North Creek, New York. * * * *Led small groups of ten students to engage them in discussion and team building exercises. * * * *Guided full camp lecturers that helped to prompt small group discussions. * * * *Planned weekly meetings as well as special events for Baltimore area high school students resulting in *increased overall participation. * * * *Served as a mentor for high school seniors preparing to enter college. Skills Enthusiastic people person, great organizational skills, ",TEACHER 488," SR. PROJECT MANAGEMENT ASSOCIATE Professional Profile Results-oriented Project Administrator with 14+ years' experience in the toy manufacturing industry. Meticulous and collaborative professional with unsurpassed skill at managing diverse needs in deadline-driven environments. Qualifications , core competencies and strengths are as follows: *Ability to communicate effectively with team members and management team. *Develop and maintain key relationships/partnerships with both domestic and international functional groups and line functions. *Multi-tasking: Able to handle more than one project simultaneously.Time management ability Schedule management Time management ability Ability to prioritize Professional demeanor Schedule management Problem resolution Deadline-oriented Microsoft Office Experience Sr. Project Management Associate November 2010 to Current Company Name - City , State Barbie Product Development Manage projects from original concept through final implementation Performs concurrent project management assignments for moderately complex toys and high volume skus relative to product development (planning, costing, and engineering); proactively meets company milestones and deadlines while ensuring projects remain on budget. Projects with high visibility/key drivers that generates over 2 million dollars in sales annually. Facilitate weekly team meetings to provide timely project status updates to all cross functional team members. Travel to the company's China and Indonesia manufacturing plants to track the development/production progress of the Barbie product line. Utilize Agile software platform to actively track the key milestones in the product lifecycle. Administrative Assistant April 2008 to November 2010 Company Name - City , State Design Assist VP of Design, Director and three Design Managers for the Girls Inc. Design team with calendar management, setting up meetings and special projects. Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail. Create purchase requisitions and process AP for vendors. Assist in coordinating special events. Manage all aspects of extensive domestic and international travel arrangements. General support for Girls Inc. Design (ordering office supplies, shipping, etc). Process expense reports for travel Design VP, Director and Managers. Prepare and track monthly spending budgets for the department. Administrative Assistant May 2007 to August 2007 Company Name - City , State Assist one Executive and three Senior Client Communications Directors for the Nissan/Infiniti account team. Coordinate all aspects of appointments, conference calls and meeting set-up, including (but not limited to): conference room booking and set-up, catering arrangements, preparation of handouts, video/teleconference and AV equipment needs and set-up, and communication of meeting info via e-mail. Primary office-wide point-of-contact for general OMD phone calls. Coordinator for all external (reps and vendors) office events. Manage all aspects of extensive domestic and international travel arrangements. Maintain and update Executive Client Communications Director's files, contacts list and databases. Process expense reports for travel and in-town expenses for 4 Client Communications Directors. Intern, Office Manager Assistant September 2006 to January 2007 Company Name - City , State Maintain and manage our high end fashion showroom which includes over 400 designer clothing, shoes, and accessories. Assist fashion stylist as well as celebrity clientele with pulling pieces from our showroom for their respective events. Prepare Press Release kits. Maintain and update client database Keep inventory of all items of clothing, shoes, and accessories as they arrive from our designer clientele. Work on special projects as needed. Sales Associate March 2006 to September 2006 Company Name - City , State Ensure that customers have a rewarding experience that kept them coming back time after time. Set up visual merchandising displays and change in-store floor plans. Demonstrate excellent customer service skills, meeting hourly selling and expressed credit goals. Provide product knowledge to customers and worked as part of a team to meet individual and store objectives. Project Administrator October 1999 to February 2006 Company Name - City , State Barbie Product Development/Samples Administrator Manage all aspects of Mainline Barbie product development from design concept approval through production start. Point of contact for Orient Plant and Vendor Operations (both US and abroad). Responsible for the sourcing, purchasing, and determining tooling of accessories and textiles. Maintain hard cost from Transfer of Product to Final Production Release within 10%, while being able to incorporate design concepts into products ready for manufacture. Assist the Marketing Team with advertising, commercial shoots, toy fairs, and sales line reviews. Attend Domestic Toy Fair Shows as a representative for development to trouble shoot for Girls Brands (Barbie, Specialty, Fashions and Accessories). Also assisted with the set up/tear down for toy fair shows. Support Worldwide Sales and Marketing by coordinating all premium (handmade) and production samples. Responsible for shipping highly sensitive, rather expensive prototype samples and documents to domestic/international subsidiaries. Received awards for Best New Product launch for the 2004 Product Line as well as for Excellent Customer Service. Education Bachelor of Science Degree : Business Management , 05/2010 University of Phoenix Business Management Merchandising and Design , 9/07 American Intercontinental University - City , State Merchandising and Design Business Administration Marketing , 5/98 California State University - City , State Business Administration Marketing Skills advertising, Agile, AP, budgets, budget, concept, costing, credit, clientele, Client, Excellent Customer Service, databases, database, drivers, e-mail, special events, expense reports, fashion, floor plans, functional, inventory, Director, Marketing, meetings, office, Multi-tasking, ordering office supplies, product development (planning, Press, Product Development, progress, project management, purchase requisitions, purchasing, selling, Sales, shipping, tear, phone, travel arrangements, video, visual merchandising ",APPAREL 489," I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations. Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques. I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated and very customer service- focused Sound judgment Proficient in AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge in Virus and spyware removal Technical Skills Skills Experience Total Years Last Used Desktop and Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient of the ""Ducks in a Row"" Award from Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate. 3. On average closes more tickets than any other Technical Support Specialist in SCTECH. 4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech. Work Experience I.T. Support Technician/Specialist 01/2011 to Current Company Name City , State By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system. Tickets range from basic computer problems to networking problems regarding Cisco switches. I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software. I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures. I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory. I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face. Children's Program Developer/Operations Manager 01/2009 to 01/2011 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. This position gave me an edge in the ability to serve customers with focus and respect. Instructor/Owner 01/2005 to 01/2009 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. I also had the chance to experience the selling of this business to a new owner. Technical Support 01/2005 to 01/2006 Company Name City , State I solved problems over the phone with a user of a software package designed to build picture frames. Problems included computer based as well as physical problems with design of picture frames. I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting. Education and Training Bachelor of Science : Network Administration 2017 Western Governors University City , State , USA I am Currently Enrolled Associates of Applied Technology : Networking Cisco and Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City , State , USA GPA: Graduated Summa Cum-Laude Networking Cisco and Microsoft Graduated Summa Cum-Laude High School Diploma : High School 1991 Griffin High School City , State , USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification ",ARTS 490," DIRECTOR OF BUSINESS DEVELOPMENT Professional Experience Director of Business Development January 2010 to Current Company Name － City , State Advise on marketing strategy, business models and strategic alliances for private clients in education, scientific and healthcare verticals. Recent projects include: ❖ The American Chemical Society - Developed business plan, marketing strategy and media relations for global launch of $1M research management software product in competitive STM marketplace. ❖ College Factual.com - Advice on brand positioning, UX and strategic relationships for college rankings portal based on consumer value led to partnerships with the Wounded Warrior Project and Veterans' Affairs. ❖ Global Giving - Developed key marketing messages and brand stories for $23M international non-profit. Developed marketing strategy and business opportunities for environmental nonprofit focused on transforming the market for healthy building materials. ❖ Product Development | Pricing. Monetized specialized consulting services to prominent clientele including leading healthcare, green building, and commercial building owners. Surveyed marketplace to identify service value and competitive pricing which yielded increased revenue. ❖ Market Segmentation. Repositioned healthy materials database for with toxicity screens for 34,000 chemicals targeted at 'green building' product environment. Segmented product users to understand product challenges and opportunities. Vice President, Business Development January 2009 to January 2010 Company Name － City , State Led cross platform revenue initiatives for dominant online ranking franchise ""America's Best, "" encompassing Education, Health, Personal Finance, Legal, and Politics verticals. ❖ Strategic Partnerships. Led cross-divisional team to integrate complex $1.2M joint venture, launching revenue-producing website within 90 days. ❖ Pricing. Renegotiated underperforming partnerships by analyzing Google trends to optimize pricing. ❖ Deal Structuring. Doubled annual revenue from health insurer by analyzing value of Google keywords. Renegotiated contract to realize additional revenues to increase CPL. ❖ Product Development. Generated four new products in nine months each estimated to produce $100K annually ➢ Developed lucrative marketing program focused on hospitals' high margin specialties ➢ Initiated hybrid partnership of lead generation and brand licensing for senior living category ➢ Tripled value of brand licensing in health and education categories via pricing analysis of 'out of home' advertising in top ten media markets. Director, Content Strategy January 2006 to January 2009 Company Name － City , State Sourced, negotiated and managed cross-platform distribution partnerships for 25 leading cable companies including Charter Communications and Virgin Media. ❖ Negotiating. Negotiated complex licensing partnerships with news, music, games, sports and technology providers, resulting in a 40% margin for company. ❖ Partnerships. Managed successful business relationships with more than 50 national accounts including Viacom, The Associated Press, Major League Baseball, The Weather Channel and American Greetings. ❖ Deal Structure. Sourced Internet radio provider to provide 40 channels of customized content against backdrop of digital copyright restructuring legislation. ❖ Budget Management. Reduced content costs by $400,000 by renegotiating deal terms with large media content partners. Resulted in budget savings of 10% annually and retention of 'business critical' providers. Vice President, Business Development January 2000 to January 2005 Company Name － City , State Director (2000-2002) Developed digital business initiatives for four national magazines and a cable channel. Built consensus across 7 divisions to invest in new business models. Protected and advanced iconic brand online. ❖ Revenue Development. Generated $500K+ annually in syndication revenue. ❖ Product Development. On four-week deadline, sourced and produced 8 SKUS for big box store distribution deal. Resuscitated $2M flagship reference product line after 2 bankruptcies. Doubled unit sales and operating income through innovative licensing strategy. ❖ Partnerships. Negotiated profitable, multi-year marketing partnerships with national ISPs resulting in 60% increase in web traffic to drive advertising and e-commerce revenue. Established profitable licensing relationships with partners in Greece, Croatia, Germany and Italy. Vice President, Marketing January 1998 to January 2000 Company Name － City , State Recruited by AOL colleagues to manage e-commerce start-up including marketing strategy, strategic relationships, and communications. Garnered national print and broadcast coverage in the pre-Google era. Helped position company for profitable acquisition by national tea retailer. Manager, Partner Marketing January 1994 to January 1998 Company Name － City , State Directed partner relations and partner marketing during hyper-growth period, preserving key alliances through significant changes in business model. Led cross-divisional team including, technical, editorial, legal and advertising in onboarding of strategic partnerships such as the National Football League, CBS Sportsline, ABC News, Bloomberg L.P., NBC, Reuters, Web M.D. and Business Week. ❖ Marketing Strategy. Developed an average of 25 customized marketing campaigns each month for national media partners such as Viacom, Business Week, IDG, Hachette-Filipacchi, Ziff Davis and NBC with response rates of between 1% and 5%. Managed multiple agencies, developed successful creative, resulting in record-setting customer acquisition. ❖ Alliance Partnerships. Directed partner management during hyper-growth period, managing 26 key national accounts through challenging restructuring. Effectively liaised between parties to preserve long-term business relationships resulting in $12M in savings. ❖ Budget Development. Developed and managed $18M annual partner marketing budget and staff of six. Education Master of Science : Communications University of Tennessee Master of Science, Communications University of Tennessee Bachelor of Arts : Journalism University of Oklahoma Bachelor of Arts, Journalism University of Oklahoma Marketing Strategies for Growth, Education University of North Carolina at Chapel Hill － City , State , US Marketing Strategies for Growth, Executive Educatio University of North Carolina at Chapel Hill Certifications M.D Professional Affiliations Executive , Blogger, DC EcoWomen, Washington, DC Skills Marketing, Marketing Strategy, Business Development, Healthcare, Advertising, Business Plan, Clients, Hp-ux, Media Relations, Unix, Ux, Product Development, Transmissions, Budget, National Accounts, Restructuring, Increase, Pricing, Budget Management, Games, Greetings, Finance, Joint Venture, Joint Ventures, Lead Generation, New Products, Out Of Home, Pricing Analysis, Sales, Sales And, Accounts Through, Onboarding, Partner Marketing, Audience Segmentation, Building Design, Building Materials, Commercial Building, Database, Market Segmentation, Segmentation ",BUSINESS-DEVELOPMENT 491," DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse with more than 20 years of experience in clinical nursing, management, statistics, quality management, and process improvement. Years of experience in hospital, clinic, public health, and academic operation with comprehensive understanding of healthcare; proven ability to build effective relationships and develop and maintain highly reliable teams; skilled coach, mentor, facilitator, and teacher; accomplished project manager and curriculum developer; detailed and outcome oriented. Skill Highlights Areas of expertise include: Nursing Management Process Improvement Statistics and data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing and Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser and Data Analysis, 2014 Shining Star Champion"", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient and a member of Alpha Eta Society Scholarship Recipient of Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 to Current Company Name Manage and analyze state level data to identify California's existing performance and identify gaps and opportunities for improvement. Provide oversight, alignment and coordination of data management, measurement and reporting fuctions to discover patterns and trends, and generate reports for senior leadership and mutliple board of directors regarding state performance. Act as primary liaison for contract relationships for data repositories and advanced analytics such as CALNOC, CMQCC, NHSN, HRET, HSAG and UC Davis Population Health. Develope and manage data entry strategies for hospitals based on need assessments. Consult with hospitals to develop data entry strategies and reporting process and contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies. Collaborate with learning and Dissmination to provide training in basic statistics/ analytics and data management. Provide consultation to member hospitals to review and understand performance, data analysis and and various public reports. Provide consultation for other programs such as CalHEN, Patient Safety First, and Patient & Family engagaement. Establish criteria to evaluate and prioritize opportunities for consult and requests for studies and reports. Particiapte in grant writing, studies and publications. Accomplishments Developed content and designed a page on HQI public website for 11 most common public reports. This format provides relevant information in a simple and standardized and enables hospitals to compare reports side by sides and understand the different scoring of the hospital in each report. http://www.hqinstitute.org/public-reports Developed Infographics to communicate data and data analysis with board of directors, public, hospitals and media in a more effective way Generated data validation process to provide valid and reliable data Redesigned and standardized Board of Directors report Ongoing analysis of California performance on publically reported measures has provided better insight to the state performance that resulted in more effective strategies to improve Developed standardized report to all stakeholders and media based on performance improvement methodology to track and trend performance CMS Grant- funded position to ensure California hospitals achieve success in patient safety including reducing all hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan to identify gaps and opportunities; tracking and trending outcome/ results, consultation, training and education; providing clinical improvement guidance and resources. Other activities included, but not limited to, close collaboration with other Quality Improvement Organizations (QIN) and Institute of Healthcare Improvement (IHI) and maintaining compliance with federal contracting requirements. Managed and assisted 28 hospitals throughout state of California for performance improvement efforts. Accomplishments Assisted hospitals to improve outcomes by 40% and sustain the gain Assisted leadership to identify gaps and meet the goal at the state level Developed the standard format for hospital site visit to increase meetings efficiency and effectiveness RN Quality Coordinator April 2012 to September 2012 Company Name － City , State Data management and analysis, and reporting fuctions; discover patterns and trends; generate reports for senior leadership; contiously improve the data flow and management to create information and knowledge to assist senior leadership to identify gaps and develop improvement startegies; collaborate with other units to imrpov performance Assist, maintain and revise the Quality Improvement programs; Coordinate and evaluate the activities of committees; perform studies/ identify challenges and barriers/ and develop plan based on data analysis, data management/ validation/ and reporting, improve and sustain performance Consults with Service Line Leaders, Chiefs of Service, Medical Staff Committee Chairpersons, Physicians, and Department Administrators to assist them in developing ongoing evaluation programs to identify, resolve, and report opportunities to improve patient care Act as a facilitator for identified service-line performance improvement initiatives Performs and oversees ongoing Quality Improvement activities across the medical center to assure timeliness, accuracy, and compliance with licensing and regulation requirements Use & educate end users on understanding data and develop action plan to improve performance Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Accomplishments Developed data collection process for inpatient and outpatient code blues, which provided opportunity for gap analysis and improvement in real time Improved performance and compliance for organ/ tissue/ cornea donation and increased referral. South Sacramento achieved first place for cornea donation in North California region in 2010. Developed referral process in ED, which increased referral by more than 60% with 100% timely referral for more than two years. South Sacramento Kaiser hospital received four regional awards for Best Coordinator, Best Emergency Department, Best Committee and Best performer in 2011. Received recognition as ""Joint Commission Best practice"" for Organ Donation data collection and reporting Assisted with standardized reporting to Quality Council; recognized as ""best practice"" by Regional Kaiser and Joint Commission Healthcare Management Chair January 2005 to January 2011 Company Name － City , State with CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible for planning, coordinating, implementing and evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources and course content for four high level courses Developed curriculum and piloted first online course Developed online curriculum for four different high level healthcare administration courses Managing children health coverage for chronic and disabling diseases including but not limited to operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance and state and federal reporting Accomplishments Initiated data analysis; identify gaps and opportunities for process improvements Developed a new budget process and reporting Redesigned annual employee evaluation based on performance Developed job descriptions for 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including but not limited to operation, teaching, financial management including budget development and maintenance, marketing, strategic planning, contract management and compliance Accomplishments: Developed curriculum for two new courses Developed and piloted distant management program (online) Collaborated with Des Moines Osteopathic Medical Center to initiate unique program to provide opportunity for smooth transition of students to Master's degree Increased enrollment by 50% Clinic Director January 2004 to January 2005 Company Name － City , State Managed a healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) and support staff. Clinic census was approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, and Pediatrics. Management included, but not limited to, operation, human resource management, financial management including budget development, strategic planning, marketing and state and federal reporting. Accomplishments: Completed first Joint commission (JC) survey that resulted in clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist and dental staff Renovation and expansion clinic successfully Education and Training Master of Public Health; Des : Public Health Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Public Health; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA ADN : Nursing Des Moines Area Community College － City , State , US ADN in Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master of Health Care Administration; Des : Health Care Administration Moines University Osteopathic Medical center, College of Health Sciences － City , State , US Master of Health Care Administration; Des Moines University Osteopathic Medical center, College of Health Sciences. Des Moines, IA B.S. : Psychology Pars College － City , State , US B.S. in Psychology: Pars College, Tehran, Iran ACCREDITAION * Black Belt Six Sigma Methodology. In progress * IHI Certified Improvement Advisor (IA), Sacramento, CA * Certified Public Health Nurse, Sacramento, CA * Certified Green Belt Six Sigma Methodology, Des Moines, IA * Certified Medical Office Manager, Des Moines, IA * Board Certified Registered Nurse Iowa and California * Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA * Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, * IHI Certified Improvement Adviser * Certified Green Belt Six Sigma Methodology, * Certified Medical Office Manager Affiliations Association of Critical Care Nurses (ACCN) Languages * Fluent in English, Farsi, and Dari Presentations Develop and conduct presentations including statistical process control methods on the quality improvement standards and the Medical Center Quality Improvement Plan to insure compliance with Joint Commission and other regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process and performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS and Statit statistical programs, Other programs such as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, and EPIC ",HEALTHCARE 492," PATIENT CARE TECHNICIAN Professional Summary Proficient and caring Nursing team member offering over 6 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options Education High School Diploma Armijo High School - City , State Some College (No Degree) : Criminal Justice And Nursing Solano Community College - City , State Certifcate : Medical Assisting , 2011 Boston Reed - City Skills Patient services Feeding assistance Qualified in patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control and aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting and clinical documentation Recording vital signs Work History Patient Care Technician , 03/2015 to Current Company Name – City , State Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning and repositioning patients. Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. may also transport patients within the medical center and deliver and pick up specimens and prescriptions Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. Patient monitoring: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs. Certified Nursing Assistant , 05/2014 to 02/2015 Company Name – City , State Helped patients effectively manage routine bathing, grooming and other hygiene needs Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support Participated in fun activities, including bingo and music with patients each day to boost mood, improve overall memory and provide light entertainment Cared for average of 7 patients per pm shift in the facility, delivering high-quality, efficient support to meet all needs Private Duty Home Healthcare Aide , 01/2013 to 11/2013 Company Name – City , State Cooked meals and assisted patients with eating tasks to support healthy nutrition Provided assistance in daily living activities by dressing, grooming, bathing and toileting patient Managed large range of services including pet care, phone screening and shopping Performed household tasks such as laundry, dusting, washing dishes and vacuuming Accompanied clients to medical appointments Retail Associate , 12/2009 to 01/2011 Company Name – City , State Organized store merchandise racks and displays to promote and maintain visually appealing environments Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction Skilled using cash register including processing sales discounts and refunds Greeted customers, helped locate merchandise and suggested suitable options ",HEALTHCARE 493," SENIOR DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced in SEO, PPC and account management. Knowledgeable about conversion rate optimization, content marketing, analytics and proficient in wide variety of SEO/PPC tools. Highlights Excellent written and verbal communicator Superb time management skills Cross-functional team leadership Focused and driven Skilled multi-tasker Results-oriented Deadline-driven Self-directed   Detail-oriented   Customer service-oriented Quick learner Self-motivated professional Microsoft Office Suite  Desktop publishing software  Graphics editing software Web analytics software  Project management software  Social media management tools  User experience (UX) design principles, Content management systems (CMS) HTML and CSS knowledge  Account management Digital Marketing Search Engine Optimization Search Engine Marketing Experience 03/2015 to Current Senior Digital Marketing Specialist Company Name － City , State 01/2014 to 11/2014 Senior SEO Specialist Company Name － City , State Applied ethical SEO best practices when performing tasks such as keyword research, competitive analysis, content optimization, Meta tag creation, alt tag creation and social media optimization. Analyzed, reviewed and implemented changes to improve organic search and page rank of client B2C websites. Claimed business listings and provided location data syndication to data aggregators. Implemented website migrations, 301 redirects, sitemaps, robots.txt file, and fixed 404 errors. Digital Copywriter Developed grammatically sound, benefit driven and search engine friendly content for global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's SaaS product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. Managed and maintained the organization's website and social media accounts (Google +, LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing and engaging. 06/2013 to 02/2014 Lead Project Manager Company Name － City , State Managed and mentored a team of Project Managers. Set and continually managed project expectations with clients, delegated tasks and responsibilities to appropriate team members. Coordinated production trafficking from start to finish, including: client onboarding, the development and distribution of project information, design, integration, content entry, SEO, quality assurance, training and launch. 01/2013 to 06/2013 Digital Copywriter (Contractor) Company Name － City , State Developed grammatically sound, benefit driven and search engine friendly content for LiveEdit's global client B2C websites. Produced unique and engaging content marketing pieces for cross-channel partners that featured or supported LiveEdit's product and service offerings. Created and maintained online product user guides for the Aurora by LiveEdit CMS interface, and best practices documentation to guide internal implementation. 06/2009 to 05/2012 Communications and Membership Coordinator Company Name － City , State Wrote copy, edited, designed, and distributed news releases, print and electronic newsletters and educational outreach materials on a variety of water related issues. Managed and maintained the organization's website and social media accounts (LinkedIn, Facebook, Twitter) by linking relevant information together and adding photos and graphics as appropriate to keep visually appealing andengaging. Managed donor database and electronic list serv by maintaining accurate records of donors, their gift histories and electronic subscription preferences. Managed all special event and tradeshow promotion, operations, expenses and logistics including volunteer management, logistics, sponsorships, event budgets and analytics/tracking of event ROI. 06/2009 to 06/2009 Marketing Assistant Company Name － City , State Established effective working relationships with clients, government officials and media representatives. Managed internal communications, including production and management of print and electronic newsletters. Identified and qualified new candidate leads through prospecting, cold calling, networking, referrals, targeted emails and direct mail. Coordinated administrative processes associated with recruiting/hiring, including resume reviews, scheduling interviews, processing correspondence, documenting candidate activity, coordinating new hire activities, handling confidential material, and facilitating required background screens. Supported agency managers with calendar management, tracking of recruiting budget, maintaining filing systems, answering and screening phone calls. Education 2002 Bachelor of Science : Mass Communications St. Cloud State University － City , State Certifications Google Adwords Certified Professional - Valid through February 2017 Google Analytics Individual Qualification - Valid through September 2016 ​ Skills Independent self-starter with analytical and statistical skills; Passion for data-driven decision making Strong organization and time management skills; Handles multiple projects and details simultaneously Excellent oral and written communication skills; Communicates and collaborates cross-functionally Possesses an unquenchable thirst for learning and an insatiable hunger for self-improvement ",DIGITAL-MEDIA 494," COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I am an experienced, engaging and dynamic leader seeking an opportunity for growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, and interpersonal skills and maintain a personal expectation for positive, customer-service-driven, interactions with all students, parents, faculty/staff, and community stakeholders. I possess excellent organizational skills as well as the ability to maintain emotional control under stress and to work with frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator of Student Personnel Services // City , State // July 2015 to Current Director of Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead the Clear Falls High School counseling team to cooperatively plan, implement, and evaluate campus programs and activities consistent with CCISD's expectations for a comprehensive counseling and guidance program. I serve as a resource for students, parents, teachers, counselors, administrators and community groups with the goal of maximizing each student's personal growth and potential. It is my primary responsibility to lead the campus counseling team to consistently provide: proactive, developmentally appropriate personal and group counseling effective crisis management timely access to community health and human services agencies solid academic guidance for high school and post-secondary planning relevant college and career investigations Other responsibilities unique to the position include the coordination of: campus registration events, including course selection, verification, and final scheduling dual credit enrollment Advanced Placement, SAT and ACT testing student and parent information meetings college and career information programs campus academic awards programs campus commencement ceremony staging and program I am also tasked with the supervision of the campus counseling team members and support staff and management of the department's annual budget. Company Name Lead Counselor/Director of College Counseling // City , State // March 2010 to June 2015 Company Name Counselor // City , State // August 2006 to March 2010 Grades 9 - 12, Friendswood High School. Company Name English Language Arts Teacher // City , State // August 2002 to June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As a professional educator at a middle school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. I also served as the 7th grade team lead. Company Name English Language Arts Teacher // City , State // January 2002 to June 2002 Grades 9 - 12, Ed White Memorial High School. As a professional educator at an alternative high school, I pledged to assist at-risks teens with an opportunity to recover failed course work, regain confidence in their abilities as a capable learner, and refine their personal expectations for future academic success within a safe and secure classroom. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. At the time, this was a small school with an inexperienced faculty, and I served as the TAAS coordinator for the high school for the February test dates. Company Name Administrative Assistant // City , State // July 2001 to November 2001 As the office manager for Clements Certified Consultants, I provided exceptional customer service relations for all clients for the duration of their legal needs. To meet this goal, I maintained correspondence with four unique law firms through phone calls, e-mails, and facsimiles, filed all legal documents from pleadings to evidence for approximately 45 clients, generated monthly billing statements, and prepared various legal documents. Company Name English Language Arts Teacher // City , State // August 2000 to June 2001 As a professional educator at a traditional high school, I pledged to provide my students with a safe and secure classroom, to lead my students through an exploration of traditional and current literature, and to coach my students to develop the critical thinking skills characteristic of an empowered and informed life-long learner. To meet these goals, I developed and facilitated lessons, evaluated written assignments, accommodated or modified instruction and assignments for students with special services, and conferenced with students and parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master of Science - Counseling University of Houston Clear // City , State // 2006 Counseling Certified in School Counseling (EC-12) by the Texas State Board for Educator Certification - Bachelor of Arts - English and History Texas Tech University // City , State // 2000 English and History Graduated Summa Cum Laude Certified in English and History (6-12) by the Texas State Board for Educator Certification - ",ARTS 495," MARKETING CONSULTANT Summary Value Creator, Marketing Executive:  Versatile strategic leader with over 15 years in corporate marketing, business development, and account management for Fortune 1000, niche, and start-up companies. Success in healthcare, technology, automotive, retail, and consumer-packaged goods. Proven ability to grow revenues and brand loyalty in B2C and B2B markets with innovative campaigns and targeted marketing programs.  Contributor to team leader with experience over million-dollar budgets. Entrepreneur mindset creative and analytical skills for measurable impact. BBA in Marketing and MBA in Management. Skills Strategic Planning Forecasting, Budgets, & P & L Brand & Product Management Channel Strategies Lead Generation Account Management Complex Selling Software & Technology Manufacturing Sourcing Sales Enablement Business Competitive Analysis Market Research New Product Development Packaging Creative/Design Content & Communications Social Media & Digital Events Project Management, Vendor Management CRM & Automation Apps Call Center & Telemarketing Experience Marketing Consultant May 2011 to Current Company Name － City , State Marketing services and consulting working with diverse companies in healthcare and technology. Client roles vary as Consultant, Contractor, and Employee in marketing leadership and managing all areas of the marketing function and resources. Experience focuses in corporate, startups and individuals seeking to thrive including:. Marketing Director/Consultant April 2015 to December 2016 Company Name － City , State Increased profits by 60% in one year through restructure of business line. A B2B technology & healthcare solutions provider and VAR for GE Imaging reporting to matrix executive leadership Oversaw marketing for three divisions to support revenue pipeline across diverse vertical markets. Key focus in targeting independent hospitals, clinics, physicians with bundled implementation, software, and managed IT. Develop marketing function and oversee telemarketing team campaigns. Lead facilitator of GE Imaging IT marketing plan including demand generation, brand development, and marketing communication initiatives; utilizing Salesforce, Autotask, WordPress, and Project management practices. Developed content for digital and traditional including presentations, customer stories, video, blog, emails, and website. Managed multiple events across vertical markets in business and healthcare supporting reseller channel strategies and new brand and product packaging, establishing launch programs, brand standards, calendar, and action plans. Sr. Director, Marketing June 2014 to December 2015 Company Name － City , State A B2B healthcare informatics solutions for Employers and Payers; reporting to President/Cofounder (company sold) Developed brand and UX experience for two new technology platforms: functionality, design, and positioning: $6M target. Oversee communications, brand standards, and proposals for consulting services, and diagnostic reports coordinating team. Created weekly blog strategy: establish calendar, targets, and authors to drive leads, SEO, and content. Manage public relations including media, press releases, and distribution to target industry contacts. Initiated email campaigns, webinars, and social media entry to build brand via targeted campaigns for lead generation and other content including whitepapers. Initiated CRM evaluation and selection to build-out system for contacts, leads tracking, and email integration. Developed rebranding plan to establish primary and secondary brands for current and new products including competitive analysis, positioning, market research, testing, naming, product roadmap, segmentation, and identity creation. Developed 2015 marketing plan, calendar & budget to generate $1M in organic growth across the largest 750 plan sponsors. Manage more than 45 branded events including sponsorship and exhibits working with the national and regional industry groups, AHIP, AMCP, World at Work, SALGBA and other national industry organizations reaching health plans and sponsors. Developed new brand website strategy w/ engagement tools, content, and rebranding launching in 6 weeks. Marketing Director/Consultant January 2013 to May 2014 Company Name － City , State National leader in hospital revenue cycle solutions; reported to President (company-wide cost reductions). Launched new brand/solution with identify creation, brand standards, outbound messages, events, websites, and campaigns to market to transition customer base and build >$1M in new revenue, YR1. Developed annual marketing plan/budget for hospital markets with PR, >20 new events, and sponsorships working with HFMA, AAHAM, & NAHAM at the local/regional/national levels. Managed vendors & reduce spend over $50K. Led market position to generate >$50M in qualified funnel of 2014 revenue; tracking 400% in organic sales and 75% referral. Injected culture for optimism with brand revamp, Peer Review award, and an external focus on communications, creative tools. Rebuilt corporate and patient-facing websites, Facebook, and LinkedIn tracking metrics and content for SEO & SEM to manage MRA voice and offset competitors' inroads. Revamped patient communications to present positioning of patient advocacy with letters, portal, call center, and POS. Developed first annual Customer Satisfaction Survey achieving 30% participation and delivery to >200 hospital leaders. Director of Marketing & Executive Team Member May 2011 to January 2013 Company Name － City , State A B2B healthcare IT & RCM start-up for physicians/medical groups; company folded after two years; reported to CEO Targeted physicians in 28 states/35 specialties converting customers for EHR licenses and revenue cycle management services. ​Developed new software launch for revenue cycle including brand strategy, digital promotion, user events, and PR: $1M YR1. Facilitated over 25 trade show events per year supporting national, regional and community initiatives. Rebranded practice management software and services transitioning over 300 independent practices to new solution. Established new US lead-gen team for US including CRM, market data, reporting and talent for 25% of revenue pipeline. Launched new website design and related communication strategies; developed advertising, trade events and public relations. Built a social media strategy including key sites, blog, ad words, PPC, SEO, and content development to build leads and traffic. Established marketing intelligence function across 300,000 physicians; defined key targets by specialties and campaigns for each; analyzed engagement, pipeline, and market trends using CRM, research, and satisfaction studies. Managed a team of 10 including lead-gen specialists and outsourced vendors; member of the Executive team. Director of Marketing & Executive Team Member November 2008 to May 2011 Company Name － City , State Aftermarket auto parts distributor/retailer, $2B for B2B/B2C; reported to General Manager/Corporate VP (recruited by new startup 31% sales increase and >$48M in 2010. Managed more than 100 trade and association events across North America. Relaunched brand with new positioning strategy leveraging market research and equity with entirely new website, ad campaign, and e-marketing vehicles. Stabilized sales to a $37M for 2009. Managed customer relationships working with national retailers and traditional distribution channels to service DIY & DIFM markets supporting over 14,000 store locations in North America; created unique marketing support for US and Canada. Initiated a business review and strategic plan for the largest retail customer (3,400 locations) for market tests, licensing evaluation and new product expansion worth $5M in sales for 2010. Grew business 42% versus 2009. Managed and contributed as executive staff member and reestablished market and sales focus, channel strategies and momentum for new sales organization. Annual budget of >$2M spend with >25 branded customer promotion programs. Channel Marketing Manager April 2006 to September 2008 Company Name － City , State A $150M retail business of $2B FKI Industries; FKI sold to Melrose and liquidated; reported to VP of Marketing (company divested). Strategically managed >$20M in customer merchandising, in-line product and promotion programs for retail national accounts. Created $5M new brand, Designer Collection program to retailers and e-tailors: new products, packaging, promotions, Internet advertising, and merchandising. Led project management, China sourcing, and store rollout. Created new Hickory Hardware brand customer programs including innovative merchandising, lifestyle graphics and messaging, website consumer tools, and packaging upgrades for Menards, Home Depot, Lowe's, CH Briggs: >$50M. Established new corporate New Product Development process and tracking; reduced NPD schedules by 30%. Established and led Lowe's marketing team, hiring resources, setting process, and leading monthly service and product and marketing programs for top customer: $20M annually; 11% in 2007. Managed agencies and vendors to upgrade quality of marketing in strategy, branding graphics, messaging, and communications; achieved first consumer ad campaign including consumer print, HGTV sponsorship, and on-line market place. Conducted market research projects among Pros and DIY consumers to establish branding message & channel differentiation strategies for various products resulting in packaging, promotions, and new web strategy. Sr. Marketing Manager & Consultant September 2004 to April 2006 Company Name － City , State Start-up B2B company in speed clinical trial enrollment, reporting to COO while consulting to area small businesses.  Created start-up marketing and led implementation for brand, sales, channel partners, and marketing with $1M pipeline. Generated $400K in closed contracts in first six months and a $1.2M pipeline targeting pharma, research, and physicians. Strategic Market Manager April 1999 to September 2004 Company Name － City , State Annual sales: $350M A B2B technology services, data, and software division of Reed Elsevier; reported to General Manager/Vice President Responsible for Brand/Product Mgt., Customer Service, Business Development, and Renewal revenues of $2.1M annually. Generated business development revenues of $300K annually through reseller agreements. Directed database software relaunch with emphasis on brand/product repositioning and outsourcing services, 18% growth. Developed annual marketing plans including direct mail, advertising, tradeshows, public relations, product, and sales strategy. Led website redesign and brand relaunch, offering and integrated marketing to multiple target audiences/industry segments. Led acquisition and merger opportunities evaluating market position, financial performance, due diligence and initial interest. Senior Product Manager August 1996 to November 1997 Company Name － City , State Annual sales: $120M A design leader & marketer of gift-wrap, bags, and accessories to retail channels All Occasion Gift Wrap and Accessories. Created revenue of $30M programs for warehouse clubs, mass merchants, and dollar chains. Defined premium gift wrap line and positioning, created brand identity, and launched new product; $1M new business. Grew revenues through private label programs in varying distribution channels; incremental $2M sales. Created three new licensing programs, worked with licensors, creative, and operations resources to develop positioning and product design; launched to field with sell materials, displays, and trade advertising. Led development of merchandising systems including permanent fixtures, promotional displays, and in-store signage. Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials. Brand Manager October 1990 to July 1996 Company Name － City , State Annual sales: $400M for Berol business, promoted to Sharpie Brand Manager: >$150M sales; Accessories, Art, Writing Products Manager $7OM sales; Product Manager: Berol Writing/Office Products: $18M sales; Asst. Product Manager: Art/Writing Products $80M sales. Managed $3M brand marketing budget on annual basis and tracked monthly; delivered multi-business plans on budget. Identified and analyzed P & L objectives, cost requirements, market pricing, and business opportunities. Redefined core brand, created positioning, redesigned products, and launched to market. Increased sales 27%. Generated new distribution in five top retailers: $2M incremental sales via national communications campaign to build sales. Branded import line, set quality standards, and implemented marketing for redefined target segment. Reversed 10% decline. Created intriguing print campaigns for national market with limited budget and timing; $500K budget for teen product line. Conducted quantitative research to evaluate 200 seasonal designs, select sku's, and create positioning and market materials. Identified national tie-in partners to reduce print campaign costs, increase reach, and capture multiple audiences. Managed advertising/P.R. agencies and budgets; set objectives, approved media plans, and conducted reviews. Initiated and delivered $150K 3-phase direct mail campaign target to segmented art consumers involving national tie-in partners, product sampling, incentives, and communication reaching 80% of the national market. Supervised brand team; managed priorities, development, and marketing projects with daily and annual assignments. Education and Training Inbound Marketing , 2017 Hubspot Academy － City , State Strategy Facilitation Certification , 2010 Leadership Strategies Group － City , State Master of Business Administration : Management Belmont University － City , State Management Completed degree while keeping full-time career position Marketing University of Kentucky － City , State Earned 75% of expenses, Senior Woman of the Year Finalist, Who's Who Professional Development Courses: Branding and Identity Development, Internet Marketing, Customer Centric Selling, Web Site Design & Marketing, How to Manage People, Dale Carnegie Leadership Course, Creating Effective Promotions, Leadership Development, Driving Innovation, Advanced in Microsoft Office Suite, Writing Effective Copy, Leading Teams & Diverse Personalities, P & G Leadership Writing Technology: Microsoft Office Suite 2013: Word, Excel, PowerPoint, Publisher, Project; Constant Contact and Emma; Survey Monkey; Salesforce, Dynamics; knowledge of Hubspot, Hootsuite, Eloqua, Marketo, InDesign, Photoshop, Illustrator, HTML, and Software Life Cycle & Project Management programs. ",CONSULTANT 496," STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional with a 10-year track record of surpassing sales quotas within highly competitive markets across a broad range of industries. Exceptional communicator with a consultative sales style, success in leading effective strategies to improve problem-solving abilities, and a keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, and provide tactical business solutions. To be a part of a growing organization utilizing my business development sales experience, management, and problem-solving skills to increase profits and bolster growth. Experience Staffing Business Development Manager Dec 2015 to Current Company Name － City , State Develop new business partnerships with behavioral health facilities, healthcare clinics and special education schools. Actively identify and generate leads through strategic sales and marketing plan. Heavy outbound cold calls targeting employers that are hiring to market internal top talent. Research decision makers in each department to introduce services and setup meeting to present solutions. Analyze available staffing resources for most efficient placement based on enterprise needs, peer-unit needs, and unit needs. Devise and execute strategic recruitment plans aligning with company's recruitment strategy. Maintain ongoing follow-up with prospective clients both in person and by phone. Continuously evaluate businesses to determine which staffing scenario would be suitable for clients overall staffing objective. Promote team effectiveness through orientation, on-going training, and performance feedback. Business Development Manager Apr 2010 to Dec 2015 Company Name － City , State Identified new business opportunities through cold calling, strategic research and development. Established innovative ideas on how to increase enrollments by building stronger rapport and executing a consultative sales strategies. Held educational seminars, webinars and networking events to educate prospective students and professionals on the behavioral programs we offered. Developed academic plans for degree or certificate completion in accordance with the university's guidelines. Recruited qualified applicants for admissions to the University in accordance with the state and federal accreditation. Maintained sales progress, conversion and related reports on a weekly basis. Analyzed market trends and developed strategies to grow business relationships within territory. Designed, planned and negotiated terms on partnership agreements as well as researched competitor events to identify their strengths and weaknesses in order to become more knowledgeable and be able to handle overcome objections. Area Manager May 2001 to Apr 2010 Company Name － City , State Managed 10 sales executives and assisted in the hiring process of new team members. Trained new employees to ensure higher productivity by applying strategic sales initiatives. Coached, developed and promoted team members based on productivity. Drove operational efficiency to help minimize risk and protect the stores assets by managing inventory count. Monitored daily sales activities and contract negotiations to ensure goals are being met with accordance of the leadership expectations. Exceeded sales goals every month during an economic downturn. Reviewed financials, contracts and sales records to ensure proper compliance. Handled all escalated customer issues, evaluated client satisfaction results by creating strategies to maintain business relationships and finding effective ways to lower down churn and increase subscribers. Education and Training Bachelor of Science , Business Management June 2008 University of Phoenix － City , State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone ",BUSINESS-DEVELOPMENT 497," BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented and versatile government, commercial, and non-profit billing professional with proven ability to efficiently manage multiple assignments while meeting strict deadlines. Excels at cultivating and managing internal and external client relationships. HIGHLIGHTS Exceptional verbal and written Proficient with Microsoft Office Suite communication with all executive levels (including SharePoint) and PeopleSoft Dedicated to process improvement High customer service standards Meticulous attention to detail Time management and positive attitude Work Experience Billing Services Associate September 2012 to Current Company Name Oversee all aspects of billing operations performed by the Office of Society Services (OSS) staff including, invoice generation and distribution, payment processing, and retention of related records. Serve as the subject matter expert on the systems used to process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, and train other staff in the use of these systems. Work closely with Accounts Receivable and Tax Office to resolve any issues with invoicing and collecting revenue for ACS products and services. Provide general customer support via phone and email as needed based on operational levels, and serve as primary point of contact when OSS manager is out of the office. Distributed daily batch workload to team within 24 hours of receipt and assign deadlines to meet service level agreements. Worked with internal business units to resolve billing discrepancies in a timely manner. Established reasonable deadlines for billing orders and worked with staff to ensure targets were met. Leading this effort, the team's average completion rate was 94% for the year 2014, representing an improvement over the year 2013 rate of 84% and well in excess of the established baseline of 75%. Exceeded expectations of providing resources and training to the OSS team to accomplish assigned billing tasks for ACS publications, publications' advertisement, and other miscellaneous billing. Once became knowledgeable of all billing processes and systems utilized, department operations were streamlined and documented through Standard Operating Procedures (SOPs). Created a service level agreement spreadsheet on SharePoint to summarize the measures of each billing service/project. Was awarded in September 2014 for supporting the transition of a billing project known as ACS AuthorChoice. This required working closely with the Publications department in the Columbus, OH ACS office to build the transition plan, including creating workflow charts and customizing sales transaction reports. Introduced new Records Retention/Scanning service to the Office of Society Services in January 2015. Formulated idea of the OSS staff offering to scan documents/agendas for the entire ACS organization to reduce office clutter and to convert hard copies into digital format. The first test run for a Membership business unit was successful and reduced offsite storage fees in half. Client Accounting Coordinator July 2007 to July 2012 Company Name Manually generated, reviewed, and processed 70+ government and commercial client invoices on a monthly basis utilizing Maconomy X accounting system. Types of contracts for billing included T&M, CPFF, FFP, and Cost Reimbursement. Interfaced daily with Project Managers to ensure final invoices were in compliance with appropriate contract guidelines and regulations. Reviewed and included supporting documentation with invoices, such as expense verification, activity reports, and budget summaries. Processed write-offs and recorded journal entries. Prompt turnaround time with processing invoices once approvals were received from Project Managers Assigned turnaround time for processing invoices after receiving edits from Project Manager was 24 to 48 hours, but consistently prepared final invoices within the same day of receiving approval. Provided with the opportunity to prepare budget trackers, which was originally prepared by the Senior Contracts Administrator. Because of the ability to learn the manual billing procedures and accounting system in a very short period, was assigned to complete monthly budget trackers to include with invoices. Nominated and received the June 2011 Employee of the Month award. Established high credibility with Project Managers, which allowed them to ask for assistance with other aspects of finance (acted as liaison between Project Managers and Accounts Payable/Receivable). Internet Billing Coordinator May 2005 to July 2007 Company Name － City , State Managed 45 federal government agencies ensuring their internet billing and account information were presented accurately every month. Audited accounts to ensure the nodes were attached to the correct mobile telephone numbers. Researched and evaluated options for meeting user needs with the internet billing system, and guaranteed that system requirements were identified and incorporated successfully. Assisted in recuperating lost revenue. Processed exceptions (missing and/or incorrect data) to guarantee that customers were correctly invoiced through the internet system in order for companies to receive payment for services rendered. Proactive in supporting Account Managers, Consultants, and Account Liaisons with internet billing concerns. Answered internal business units' questions and resolved situations regarding the internet billing analysis system in less than one hour time frame. Conducted one-on-one training sessions on how to utilize the billing system and download multiple reports and invoices. When necessary, would attend conference calls with account liaisons and clients to help with internet billing issues. Received 2006 Excellence Award, in which was nominated by team members. Consistently implemented new ways of resolving customer concerns and shared those ideas with the internet billing team. Senior Customer Service Representative December 2003 to April 2005 Company Name － City , State Provided world classcustomer service taking inbound calls from customers while meeting productivity and quality standards. Resolved customers' issues on first-call basis, including handling escalated concerns and follow up if needed. After nine months in position, started taking escalated calls in manager's queue. Served as acting manager handling escalated customer concerns for two hours or more per day. Processed team credits and holds on customer accounts. Evaluated customer billing statement credits to ensure they were valid and approved promptly. Assigned to assist new employees at the Practical Assessment Center. Chosen to train 20 new employees on product knowledge and quality call flow before they transitioned onto their new team. Monitored live calls twice per week for quality assurance and provided feedback after each monitoring session. Education BBA : Business Administration , 2003 Temple University － City , State Business Administration Skills accounting, Accounts Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow ",PUBLIC-RELATIONS 498," RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student with over 3 years of nuclear experience working as a qualified radiological control technician working in the radiological control department in a variety of areas including limited facility decommissioning, and aircraft carrier Refueling on the CVN-72. Highly enthusiastic, self- motivating and resourceful professional. Summary of Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint  Self- disciplined Team player Self- disciplined Team player Experience Company Name City , State Radiological Control Technician 01/2016 to Current Provide radiological controls oversight of the deconstruction and remediation activities Perform daily monitoring of radiological work, radiological surveying, environment sampling and evaluation, and aiding in the preparation of documents that support the transfer of materials and equipment for disposal or release Provide radiological oversight and leadership for all crew personnel to ensure the highest radiological standards are kept. DOE L Clearence  Company Name City , State Radiological Control Technician 04/2012 to 10/2015 Provided work coverage and oversight for maintenance, operational and routine work that involved radioactive material Provided monitoring for radiation, contamination and airborne radioactivity in the work place Position responsibilities included: Performing required radiological surveys for free release of material per Article 701 of NAVSEA 389-0288 Performed surveys for contamination and radiation control, airborne radioactivity control and surveys to categorize waste for shipment Ensured ALARA principles are followed during work and respond to radiological emergencies as required, survey waste material, excess materials, vehicles, areas and other materials Maintained proficiency and qualifications through completion of work, self-study and training activities. Obtained a confidential clearance. Company Name City , State Aviation Ordnancemen Professionally and thoroughly trained in the areas of explosive, ordnance handling, and blasters maintained troubleshooting and repair on all weapons elevators onboard Specialized in servicing, inspecting and handling of all types of weapons and ammunition carried on Navy aircraft Duties performed included in-flight functions such as operating tactical weapons and communication equipment; performing in-flight maintenance of aircraft electrical and mechanical gear  Expert in tactical and technical guidance. Obtained a secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison , City , State , USA Recipient of Thomas Edison State University Military Scholarship Coursework in Engineering Continuing education in Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State , City , State , USA Languages Bilingual, fluent in Spanish and English CERTIFICATIONS 108 Qualified ( Radiological Control Technician Certification) DOE Core Card Aviation Ordnancemen Certification ",AVIATION 499," PATIENT EXPERIENCE MANAGER Summary Results-oriented Manager who thrives in fast-paced and competitive environments. Brings strong presentation, analytical and problem solving skills. I am a systematically savvy management/ sales/ customer service Individual with multiple leadership experiences. I am qualified for career opportunities where my background and creative abilities will be of value. I am looking for a position that will utilize my skills in strategic planning, team development, performance management and relationship building. Highlights Project training Manager /EVS/Food Microsoft Outlook, Six sigma Lean training Excel Effective problem solver Word Accomplishments Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer. Satisfaction ratings by 100% by implementing a new user-friendly interface. Experience Patient Service Manager/ Retail Manager 01/2015 to Current Company Name City , State Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client relationships through rounding. Ensures compliance to food safety, sanitation, and overall workplace safety standards are met. Supervises, staffs, trains, conducts applicable rounding and manages the performance of the food service supervisors, diet office, kitchen, tray line and patient meal delivery staff, including applicable rounding. Coordinates activities related to menu distribution and other menu-related issues, and facilitate operations related to production, distribution and service of food to ensure optimal nutrition care of patients/residents. Manages and controls resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines. P&L accountability Ability to communicate on various levels to include management, client, customer and associate levels Financial, budgetary, accounting and computational skills. FEMA Inspector Contractor 11/2014 to Current Company Name City , State Performs inspections and assesses damage of residences. Documents the damages sustained based on extensive knowledge of construction techniques. Assesses damage to dwellings and the overall habitability of homes and addresses each appropriate field using the ACE Field Software. Provides support in the administration of Inspection Services contracts, such as assisting in the development of emergency response plans and assisting with quality control monitoring. Assists in determining number of inspections needed at disaster field sites and provides guidance to other field inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical assistance with the ACE Field Software. Assists the supervisor with analyzing and evaluating Inspection Services procedures in order to recommend improvements in inspection methods and techniques. Procedures are typically evaluated through physical observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants such as mortgage payment books, deeds and various insurance documents. Provides disaster assistance program information to applicants. OPERATIONS SUPERVISOR 07/2014 to 01/2015 Company Name City , State Manage unload department on resources to ensure maximum output, accuracy, and efficiency at all times. Responsible to ensure that all employees adhere to safety policies and procedures at all times, operating in full compliance with department, station, corporate, and OSHA requirements. Aid Full-time Supervisors on day to day maintenance coordination. Establish and maintain an aggressive cross-training program within the department to promote development, enhance flexibility, and ensure backup coverage of vital functions and processes Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely and productive manner Manage Payroll, Reviews, and Corrective actions. Specialty Service Agent 10/2013 to 07/2014 Company Name City , State Coordinate with appropriate departments such as Product Development, Hotel and Air Operations as well as external sources such as hotel corporate or local reservations to inquire about requested room types Verify pricing and obtain confirmation to accommodate Travel Agent or direct client requests. Communicate with Revenue Management, Contracting and Operations for Price Match verification as needed. Receive and log incoming booking requests that are beyond the availability accessible by the Reservations staff, Travel Agents and direct clients. Process Price Match requests in accordance with established guidelines. Owner/ Stylist 01/2009 to 10/2013 Company Name City , State Shampooed, conditioned and rinsed guests' hair using salon-exclusive products. Advised customers on proper treatment of dry and damaged hair. Cut, colored and styled clients' hair with precision and expertise. Updated customer information records to track services provided. Counted and documented opening and closing cash amounts daily. Hired and trained all members of staff. Book keeping, Accounting.  Admission Advisor /Call Center Team leader 06/2006 to 07/2008 Company Name City , State Assist, guide, and motivate a cohort of online call center and face to face college students to realize personal, professional, and educational goals. Determines student applicant's admissibility to the university online / college. Responsible for national volume over, $200M in annual sales. Maintain communication via telephone call Center, face to face correspondence, and/or electronic mail with prospective students through all stages of the recruitment and admissions process. Successfully/consistently achieve enrollment/ start goals. Successfully held a Team Leader position within the call center for 32 reps. Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals. Call Center Team Leader 08/2003 to 12/2006 Company Name City , State Directed and coordinated activities of employees engaged in installation through call center team. Hired, trained and supervised a team of 15 employees. Monitored, coached and motivated team reps. Customer Service Rep 03/2002 to 07/2003 Company Name City , State Call Center Supervisor 01/2000 to 03/2002 Company Name City , State Hollywood video - Store Manager 01/1998 to 01/2000 Education B.S : BUSINESS MANAGEMENT Kaplan University BUSINESS MANAGEMENT BUSINESS MANAGEMENT Skills accounting, approach, agency, backup, BUSINESS MANAGEMENT, Call Center, coaching, Competitive, contracts, cost control, clientele, client, customer satisfaction, Customer Satisfaction, Customer Service, Delivery, Documentation, Electronic mail, Financial, Food safety, Inspection, inspects, insurance, ISIS, leadership, Team Leader, managerial, market, materials, Excel, office, Microsoft Outlook, Microsoft Outlook, Word, Works, network, Payroll, Policies, problem solving, problem solver, processes, Quality, quality control, Recruitment, Safety, Sales, Six sigma, Six sigma, Staffing, strategic plans, Strategic Planning, supervisor, technical assistance, telephone, total quality management, translation ",ADVOCATE 500," HEALTHCARE CLINICAL ANALYST Professional Experience November 2012 to September 2015 Company Name City , State Healthcare Clinical Analyst I entered the insurance arena with no insurance experience and I now successfully serve as a leader in the appeals deparement. I work all lines of business, including commercial, state group and Medicare appeals. In this highly collaborative area, I work in conjunction with medical directors, medical policy, pharmacy, and ________to render appeal decisions. I create training materials and train and mentor all new employees.In addition, I create and present formal training to employees throughout medical operations. I provide constant process improvement January 2011 to November 2012 Company Name City , State Manager, National Childre'n's Study In this position, I began as the assistant manager and was quickly promoted to manager. When I began with the study, there was an adversarial relationship between Battelle and the University of Florida. As the manager, I strengthened this relationship and created a positive and constructive partnership. I managed over thirty employees including data collectors and ancillary staff. I developed and implanted the QA program, ensured the overall integrity of study implementation and adherence to study protocol, conducted field training and inspections, evaluated compliance performance, monitored and maintained quality of files, managed the lab and supervised a staff of twenty data collectors. In addition, I prepared statistical reports for the principal investigator and identified trends and areas for quality assurance implementation. January 2007 to January 2011 Company Name City , State Oncology Nurse I administered immunoglobulin therapy, chemotherapy, blood products, hydration and pain medication. I educated patients and families regarding medications, drug processes and navigating the healthcare system. Additionally, I educated patients on self-administered subcutaneous administration. I mixed and administered chemotherapy, hydration, and other medications. I maintained and used central lines and venipunctures to administer chemotherapy. I assessed patients for changes in condition, evaluated labs and consulted physicians regarding dose modifications, and assessed for problems and symptom management. January 2005 to January 2007 Company Name City , State GI Infusion Nurse I performed venous and arterial punctures, maintained intravascular sites including tubing and dressings, monitored for infections, initiated emergency therapies, assessed patients for adverse reactions and complications, and documented all patient-directed activities. I also educated patients on the side effects and complications of their therapy and medication. January 2002 to January 2003 Company Name City , State Clinical Research Coordinator I coordinated a DNA collection study. This included subject recruitment, administration of informed consents, collection of case report forms, collaboration with the IRB, and report preparation. In addition, I worked with over twenty surgeons and their staff to identify eligible participants. January 1999 to January 2001 Company Name City , State FAST Program Coordinator Families and Schools Together (FAST) is a collaborative, family focused program that is held in numerous schools in Jacksonville. In this position I recruited, hired, trained, and supervised all employees in the program, conducted site visits, managed the budget, and coordinated program evaluation. I was also responsible for grant writing and management, marketing, and volunteer recruitment and training. Additionally, I served asa liaison between the FAST program and the school faculty and administration. January 1997 to January 1998 Company Name City , State Research Coordinator I served as the principal investigator for a study of complementary/unconventional cancer therapies. This included the development of a survey of oncologists that was completed by physicians at the Fred Hutchinson Cancer Research Center, the Moffitt Cancer Center and Research Institute, and the Norris Cotton Cancer Center. I also analyzed and presented data. Additionally, I assisted in several studies including a Study of Cancer Survivors and the development of the Behavioral Research Database, a national database of behavioral, psychosocial, and policy researchers in the cancer field. A membership directory was created and distributed to all respondents. Education 12/2005 Florida State College Nursing ADN 5/1998 Emory University Health education and Behavioral Research Masters of Public Health 5/1995 Harvard University Special Student Program 5/1994 Emory University Psychology BA GPA: Phi Beta Kappa Publications Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views of complementary therapies: a survey of physicians, nurses and social workers. Cancer Control, 11(6):404-10. Hann, D., Winter, K., Jacobsen, P. (1999). Measurement of depressive symptoms in cancer patients: evaluation of the Center for Epidemiological Studies Depression Scale (CES-D). Journal of Psychosomatic Research, May 46(5): 437-43. Skills administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures ",HEALTHCARE 501," OWNER/PRINCIPLE CONSULTANT Executive Profile Education and project management consultant with a career path that emphasizes strategy and development. Throughout my career, my passion has been supporting high-level influencer's in educational and youth-serving non-profit organizations in both strategic and tactical decision-making. I have worked in high-performance and high impact educational organizations for 15 years. I am an effective motivator and results oriented leader with a passion for excellence and working with diverse individuals. I have superior cross-functional and remote team communication skills, and am committed to follow through on all challenges for ultimate organization success. Skill Highlights Project Management Social Entrepreneurship Service Quality Improvement Budgeting Change Management Facilitation, Training, and Instructional Design Hard-worker Fast Learner Business and Strategic Planning Cultural Competency Knowledge Management Systems Design and Implementation Core Accomplishments US Army Veteran. Logistics and Supply Specialist. Honorably Discharged. Scrum Agile Expert Certified. Understands Agile philosophy and practices including Scrum, Kanban, DSDM, Crystal, XP, and FDD; Has a working knowledge of the various Agile and Lean project management methodologies; Has ability to compare and choose which methodology would be appropriate in a given situation. PMP. Application in process. Professional Experience Owner/Principle Consultant May 2013 to Current Company Name － City , State Manages a portfolio of higher education, youth and family-serving non-profit clients. Provides development, IT strategy and knowledge management systems consultation, advice and implementation. Provides operational workflow support, project planning, project management, management training, and technical writing of grant proposals, reports, press kits and master economic development plans. Continuing Education Instructor Jan 2013 to Jun 2015 Company Name － City , State Consistently receives high evaluation ratings by CT State Employees and professional students for personal leadership and productivity courses. Provides instruction in Traditional and Waterfall Project Management methods. Uses ADDIE instructional design method to roll out continuing education courses that meet the needs of adult learners. Project Manager Jun 2005 to Nov 2011 Company Name － City , State Developed and directed 6-year $1.225 million grant program designed to teach library and IT staff at 25 colleges and universities skills consistent with meeting needs of 21st century learners. Led team of project staff and a consultant to design a sustainable business model for grant partner organization. Conducted business planning activities. Facilitated strategy sessions with high-level directors and influencer's across multiple educational organizations. Developed financial models. Managed both on location and remote grant project staff. Developed communication plans. Oversaw project team tasks and schedule. Managed vendors. Implemented dashboard task and resource management system. Administered, managed and successfully closed grant program budget. Managed estimated versus actual budget. Reviewed and edited budget reports in collaboration with Financial Specialist. Submitted reports and final deliverables aligned with sponsor requirements. Developed training program for IT and Library staff in digital preservation tools and techniques. Traveled to partner institutions to provide workflow support and acquire resources in support of local institutional preservation program implementation. Designed quality management plan. Reviewed project quality based on plan requirements. Assistant Librarian to Director of Distributed Learning Aug 2001 to Jun 2005 Company Name － City , State Researched effective delivery models for consultation services, including marketing, production, intellectual property, and service quality evaluation methods in support of DCAPS. Prepared background reports, summaries, and documentation for Director of Distributed Learning. Designed and managed 6-week intensive summer youth educational program. Education Course , Management Consulting 2008 Cornell University Johnson School of Management － City , State Course , Financial Accounting 2007 Cornell University Johnson School of Management － City , State MLIS , Library and Information Science 2001 University of Pittsburgh － City , State MEd , Education 2000 Northwestern State University － City , State Bachelor of Arts , Theater 1999 Northwestern State University － City , State Additional Information 2015 Secretary. Hartford Commission on Art and Cultural Affairs. 2007 FRYE Institute Fellowship. Council on Library and Information Resources/Emory University. March 2006 Library Journal Mover and Shaker. Recognizes leaders in the library and information science field. 2006 Co-writer and co-designer of successful Rockefeller Foundation $63,000 Grant program to create an after-school music production studio and educational program for at-risk youth at the Southside Community Center in Ithaca, NY. Computer Skills MS Office Suite MS Project Adobe CS SharePoint ",CONSULTANT 502," CUSTOMER SERVICE REPRESENTATIVE PRESENT Accomplishments ADOT Highway plans reading ADOT Pen Computer System Training ATTI Field Asphalt, Soil/Agg. 14135F ACT Building Performance Institute, Build[nc Analyst Professional Troxler Nuclear Gauge Safety Training, Class #0110486 8 hour Refresher OSHA hazmat training Cert. 40 hour OSHA training Cert. Life and Health Insurance, DOI#642125. Experience Company Name － City , State Customer Service Representative Present Extensive experience assisting customers with purchases and returns, constructing displays, training new employees policy and procedures Awarded customer satisfaction card, alternate customer service supervisor. Company Name － City , State Construction Materials Technician Highway construction plans, construction inspection procedures and specifications; materials testing procedures, personal computers and the use of applicable software. Communicated and coodinated construction schedules with the necessary paties, and ensured that work complied with project approved plans, standards and specifications. Work out of town was common. Company Name － City , State Construction Quality Assurance Inspector Served as a Special Ministry counselor to individual(s) and families to provide free basic relocation assistance. Identify the clients problem(s), present solutions, and work in a team setting. Informing clients of prerequisite for assistants, assessed information, and collaborated with team on the recommended decision. Collaborated with private contractors, the public, State management to ensure that work complied with approved plans, standards and specifications. Prepared and submitted field task reports of materials sampled and field test to State district head office with calculations of QA monitored or client. Classified as a level II State inspector after completion of first assignment. Expected to competently perform any new assignments tasked. Company Name － City , State Geologist/Assistant Lab Manager Supervising geologic and geophysical activities involving various types of analysis, data interpretation, preparation of geologic report findings. Education and Training Morehead State University City , State Bachelors of Arts : Political Science Political Science Certifications ACI Concrete Field testing Grade 1 Cert.01029787 Skills a level II, basic, counselor, client, clients, customer satisfaction, customer service, inspection, inspector, interpretation, materials, office, QA, supervisor, Supervising ",CONSTRUCTION 503," INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain the position as the resource room teacher at Howell Township Public Schools. Summary of Qualifications Demonstrated ability to design developmentally appropriate lessons and activities allowing integration of all learning styles. Highly educated in differentiated classrooms. Determined to maximize the educational achievement of each student. Trained in Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working and organized. Knowledge and respect for all students and parental rights. Professional leadership and management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated to continuous professional development. Experience Intervention Specialist Teacher of Math and Language Arts October 2013 to May 2014 Company Name － City , State Identified students with substantial academic difficulties through evaluation using Developmental Reading Assessments and consultation with staff members of referred students. Developed differentiated lessons plans, and selected appropriate instructional materials to reach individualized student goals. Developed and implemented creative lessons with clear objectives linked to the common core that incorporated differentiated instruction. Attended and gained knowledge at numerous in-services. Improved overall lexiles and test scores. Facilitated group lessons dependent on student reading levels determined by running record assessments. Evaluated student growth through progress monitoring of formal and informal assessments. Instructed students in accordance with schedules previously devised. Enhanced lessons using Smart Board technology and computers. Assessed on a regular basis, objectives students have set for themselves. Led a basic skills class of 5-7 students at a time out of 37. Conducted small group and individual classroom activities with students based on differentiated learning needs. 2nd Grade Replacement Teacher January 2013 to August 2013 Company Name － City , State implemented positive behavior management using the color system. Developed clear objectives for students and parents for all lessons and activities. Designed differentiated common core lesson plans and activities to meet the needs of all learners. Enhanced lessons using Smartboard technology, I-Pads, and computer lab. Assessed student growth through informal and formal assessments. Developed lessons in accordance to student reading levels determined by quarterly running record testing. Maintained positive collaboration and communication with parents through weekly newsletters, weekly student progress updates, emails, and conferences. Attended in-services and staff meetings, maintaining strong relationships with fellow staff and administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 to December 2012 Company Name － City , State Established and communicated clear objectives for all lessons, units and projects to both students and parents. Enhanced lessons using Smart Board technology and computers. Promoted language development skills through reading and storytelling. Encouraged students to be understanding of others. Conducted small group and individual classroom activities with students based on differentiated learning needs. Education, Certifications, Endorements Bachelor of Arts : Psychology , December 2012 Georgian Court University － City , State GPA: Cum Laude Coursework in Psychology and Sociology Coursework in Intercultural and Group Communication Coursework in Educational Psychology NJ Teacher Certification : Elementary Education (K-6) , 2012 Georgian Court University － City , State Emphasis in Child Development Coursework in Professional Development in Reading Education in Reading training Technology in the classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement : Teacher of Students with Disabilities , 2012 Georgian Court University － City , State Coursework in Assessment and Instruction of Students with Disabilities Child and Early Adolescent Development Inclusive Education Associate of Arts : Education , 2009 Brookdale Community College － City , State Associate of Applied Science : Fashion Merchandising , 2007 Brookdale Community College － City , State Nicole Harrison Peters 732-513-7727 Nic_Harrison@aol.com ",ARTS 504," LICENSED HEALTHCARE COMMUNICATOR Summary To obtain a stable and growth-oriented position which will allow me to promote the profession of nursing by training and developing current and future nurses. Experience 10/2016 to Current Licensed Healthcare Communicator Company Name － City , State Representing clients on a variety of projects via inbound/outbound telecommunication which includes:. Providing drug product information. Identify adverse events and product complaints as outlined by client guidelines. Provide patient education on prescribed treatment regimen. Provide patient support to patients enrolled in Patient Support Programs. Assist in training new employees, including presenting educational material, quality monitoring, and coaching and feedback. 02/2016 to 10/2016 RN - OR Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Re-stock operating rooms, picking and putting out future cases. Act as preceptor to new orientees. 12/2015 to 02/2016 RN Supervisor Company Name － City , State Delegate and oversee care tasks to certified nurse aides. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to the supervising physician. Follow up with, execute and properly document doctors' orders. Perform admission assessments and discharge planning as appropriate. 06/2015 to 12/2015 Field RN Company Name － City , State Home visits to clients in designated geographic territories. Perform assigned duties, including administration of medication, wound care, treatments and procedures. Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Follow up with, execute and properly document doctors' orders. Perform client assessments as necessary. Case management and coordination. 09/2014 to 05/2015 RN Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge when needed, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 01/2014 to 08/2014 Billing Supervisor Company Name － City , State Analyze clinical information and obtain authorization for procedures and chemotherapy from insurance companies as required. Collaborate with physicians to select appropriate medication alternatives when patient is denied coverage of current medication. Consult with patients to determine current insurance coverage and guidelines. Supervise staff of three billing employees and oversee activities of the billing department. Collaborate with practice manager on policy and procedure as it pertains to billing department. Attend departmental and educational meetings as required. 04/2013 to 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as evening shift charge, keeping cases running smoothly, closing the operating rooms, re-stocking rooms, picking and putting out future cases. 06/2012 to 03/2013 RN Case Manager Company Name － City , State Review authorization requests to determine medical necessity and appropriateness using criteria such as Milliman and Quest. Perform concurrent review on inpatient stays to determine continued need for acute care. Perform on-site review of patient charts to determine patient status and possible discharge needs. Communicate with the medical director to determine need for denial of days or services deemed medically inappropriate. 10/2007 to 06/2012 Staff Nurse Company Name － City , State Maintain a safe and sterile environment for the patient in the operating room. Anticipate the needs of the surgical staff Monitor clients' conditions; reporting changes to Clinical or Client Services Manager. Locate and obtain necessary equipment and supplies for various surgical procedures. Accurately record and document patient information in regards to operative procedure and specimens. Act as preceptor to new orientees. Education and Training 4/2018 Master's Degree : Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree : Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma : Certifications Reading Hospital School of Nursing Certifications 2/2016 BLS CNOR Activities and Honors American Nurses Association, 6/2016 - present *AORN, 2008 - 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care ",HEALTHCARE 505," SOFTWARE ENGINEERING CO-OP Summary Highly skilled and Accomplished computer software specialist with more than 7+ years of technical experience in programming development across multiple platforms, software design, development and integration. Advanced knowledge of MySQL, CSS, C++ with expertise in all aspects of the software development life cycle, including requirements analysis, design, development and production support. Experienced Software Developer dedicated to constantly improving tools and infrastructure to maximize productivity, minimize system downtime and quickly respond to the changing needs of the business which does not exclude an intensive background in develop, testing, and debugging code, designing interfaces, and administrating systems and networks. Tenacious hard worker, self-directed and motivated, great leadership skills, able to work as a team, and adaptable to a quick changing technical environment. Highlights MySQL, PostgreSQL, SQLite, NoSQL, LevelDB Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS Operating Systems: Linux, Unix Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package Strengths include: Full life software life cycle development expert Programming and designing Software testing / Troubleshooting / Advance critical thinking Database & Object oriented development Website design & development & software engineering Object oriented development Work History_______________________________________________________ Full Stack Engineer LogonTutor LLC - Cincinnati, OH Design and implement an ecommerce website (in PHP) using MVC and OOP Integrate 3rd party tools in PHP using XML API such as Authorized.net (for charging credit cards), an online whiteboard, and Paypal Create an admin page (in PHP) that tracks user's browsing history, incomplete registrations, user's clicks from custom links, and user's communication exchange Write command line scripts in Bash to automate system administration tasks such as database backup and website deployment Mar. 2012 - Present Project Manager Seeketh.org Senior Project - Cincinnati, OH Managed a team of students in the implementation of an information retrieval system (in PHP) that searched the bible using natural language processing Experience Software Engineering Co-op 03/2010 to 12/2010 Company Name City , State Wrote a Perl script that scanned a file directory tree and converted every file (proprietary file format) into an Excel compatible CSV format. Designed an algorithm in Visual Basic to identify and make changes to the bad sectors in the data. Education Bachelor of Science : Electrical Engineering Jun. 2013 University of Cincinnati City , State Electrical Engineering 3.1/4.0 Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City , State Member, Emerging Ethnic Engineering Program Certifications Awarded by University of Cincinnati School of Electronic and Computing Systems the ""Outstanding Senior Design Project Award"" Sep. 2012 - Jun. 2013 Component Engineering Co-op L3 Communications CE - Mason, OH Parsed and manipulated data relating to electrical components Updated the company's intranet pages Mar. 2011 - Jun. 2011 Skills .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design & development, website ",AVIATION 506," SALES Professional Summary Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Analyst with extensive experience in Microsoft Office . Proficiencies include Microsoft Word  and Microsoft Outlook .  Can effectively multitask in challenging situations and meet critical deadlines. I'm self-motivated, I work well independently and need little supervision. Core Qualifications Excellent comprehension and retention skills Can work with short deadlines and under pressure Offering a fresh perspective on Customer service needs. Computer and technical literacy Strong organization skills, the ability to plan ahead and always do a thorough job. Articulate and persuasive to present my ideas to the public Expert in Creative Problem solving Education and Professional Placement Customer needs Assessment Experience with appointment scheduling Contract negotiation/review/drafting Change management  Advertising  Business Development Marketing Multi-Task Management  Project Management  Sales  Statement Billings  Weekly Payroll Experience Sales , 02/2016 to 04/2016 Company Name - City , State Sales of firearms and accessories.  Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts. Responsible for implementing all business-building and relationship-building expectations with uniquely assigned accounts and customers. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients. Consistently met and exceeded department expectations for productivity and accuracy levels. Developed promotional programs to optimize revenue levels. Co-Owner/Manager , 02/2008 to 01/2016 Company Name - City , State Palace Pet Grooming - 40359 Hwy 41 ste #4 Oakhurst Ca. 93644. I Defined strategies and business plans for Palace Pet Grooming . Directed strategic initiatives to achieve a strong business plan that launched an inspired Husband and wife's dream, that created a business model which is still thriving to this day.  Created sales strategies to promote advertising offerings and motivate larger deals. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Worked effectively in a heavily cross-functional, fast paced environment. Developed innovative product solutions grounded in clear understanding of customer needs. Spearheaded the creation of blogs and social media content. Produced engaging online marketing campaigns. Led concept development and organized sales and operations resources. Correctional Officer , 01/2003 to 10/2009 Company Name - City , State Maintain security within the institution and oversee the health and safety of staff and prisoners. Patrol and inspect units, yards, buildings, prisoners, prisoner property and clothing, etc, to ensure the welfare, safety and security. Maintain surveillance of grounds by foot and from vehicle. Perform inspections and searches of premises and cells, checking for contraband and compliance with regulations. Conduct searches of prisoners and visitors. Observe prisoners directly and indirectly through visual, audio and video monitoring, to ensure the physical safety of prisoners, staff and the public. Monitor radio transmissions between staff in order to respond immediately to calls for security support as needed. Provide escort and security for visitors. Comply with and enforce security procedures for equipment and supplies. Operate control room, monitor gates, cameras, alarms, and video terminals. Enforce institutional rules and Standard Operation Procedures (SOP). Initiate segregation or disciplinary procedures, and perform enforcement activities in compliance with Department Policies. Explain rules and procedures of the facility to (individual/group) prisoners so they understand the expectations and consequences. Supervise prisoners to maintain general order in daily activities, work assignments and programming. Monitor inmate phones, mail , etc. Apply the appropriate level of force in accordance with policies, ranging from verbal warnings and physical presence through the use of soft and. hard restraints and in extreme cases deadly force. Maintain order and discipline in dormitories, shops, work details, and recreational activities; report infractions of rules, handle unruly and violent prisoners using minimum necessary force. Perform head counts of prisoners and confirm each inmate's identity when conducting a facility count. Compile data for necessary written incident and other required. reports. Stabilize and provide backup in emergency situations for the protection of the public, staff and prisoners in situations such as aggressive behavior, fights, riots or other disruptive behavior, escape attempts, fires, accidents and medical emergencies. Education High School Diploma : General Studies Automotive Technology , 1991 Yosemite High - City , State General Studies Automotive Technology Universal Technical Institute - City , State Professional Affiliations 1993-2007-In past experience I have had 10 years of combined skill as a commercial truck driver, with everything from local route work as a sanitation engineer, to construction material delivery, to long haul OTR driver.  1994-2004-As well as the above listed, I have had ten years as a Paid Call Firefighter (PCF) for Madera County. In this function one of the many things I learned was the duties of radio dispatch protocol.  Accomplishments Was instrumental in instituting a new scheduling practice that streamlined our booking process.  Results of the new scheduling procedure increased our booking appointments from only booking 1 month out, to booking every 4 to 6 weeks for up to 1 to 2 years out.  I developed a new advanced payment option, where the clients can pre-pay onto a debit style card. They can choose the set amount of funds. With this option they get a percentage discount taken off for booking the year. With these cards they can reload anytime, and with this creative plan it drastically increased the predictability of the income variables.    Skills Event Management and Promotion Leader Strong Negotiation Skills Team Building and Team Leadership ",SALES 507," PAMPERED CHEF Summary Adept at organizing and facilitating management and team building training programs as well as staff and customer appreciation activities that have created exceptional team camaraderie, customer loyalty, and company growth! An award-winning and recognized salesperson and Corporate trainer. Organized, fun, and driven! Effective at using efficient techniques in both sales and training while focusing on the needs of the team members, the corporation, and the customer.   Dependable, resourceful, approachable, liked, and hands-on! Highlights 21 years of sales, corporate training, and team building with Pampered Chef , a Berkshire-Hathaway Company. Proficient in organizing group events and staff training activities with clear objectives and outcome goals.  Experienced in creating and presenting training workshops to groups from 1 to 3,000 in product knowledge, sales techniques, customer service, smart business practices, and team building.  Featured consultant on Pampered Chef's 2014 nationwide Training DVD. Enthusiastic, approachable, and easy-to-learn from. Consistent Excellence Awards achiever (Top 1.5%) in sales, team production, and recruiting. Featured on several corporate-sponsored (and produce) literature pieces as a sales and training expert in the industry. Utilize Creative Training Techniques and business games to create a fun, learning-centered environment. My live cooking shows and workshop presentations were selected and made available on our corporate website's Online Training Center. Committee's served: Consultant Awards & Incentives Committee, Product Development Committee, and Recipe Advisory Committee Experience 02/1995 to Current Pampered Chef City , State I continually, and successfully, organize and coordinate regional customer appreciation and employee training events.  I develop training materials to help team members maintain and improve their business practices and job skills.   I regularly train team members in person or virtually to become a marketing, selling, recruiting, and product-line expert!  I have extensive experience training employee's one-on-one to groups of 3,000.   I can organize thoughts logically and explain concepts clearly and with a clear focus.  I am well-spoken with a demeanor that attracts participation among the group.  I have a proven track record that my training's are well received and ultimately income-producing for both them and the company.   I am generous with team and individual praise; I recognize what the company wants to see repeated. This is a leader  practice I feel I've mastered.  Creating team camaraderie and a positive work culture is something I excel at; which always leads to company loyalty and increased production. 06/1992 to 06/1995 Chief Concierge, Team Leader Company Name － City , State Our goal, as a Concierge, was to create a positive, service-oriented, classy, and FUN environment for the guests of our 875-room property! My goal was to make sure each guest felt right at home, as if they WERE home. It was important that the solution to each and every guest request or challenge was perceived as truly easy  to make happen.  I encouraged my team to bring ""the Wow ! factor"" to life; to (ideally) hear every guest reply with a ""Wow!"" when they heard that their request had been completed!  It truly was an entertaining, outside-of-the-box-thinking, creative solution seeking job! 01/1988 to 06/2003 Founder/Public Relations/Lead Instructor Company Name － City , State Raised in an entrepreneurial family, I opened my own dance and tumbling school at 18. I researched prime location options, formulated a vision and successful business plan that I implemented on my own.  Thirty students quickly skyrocketed to hundreds (both youth and adults).  My ability to interact with my clients in a courteous and positive manner secured their loyalty and patronage. This business venture put me thru college and made me a substantial income.  At 28, when ready to retire from teaching, I marketed and ""sold"" my clientele to another local dance school for a truly substantial profit. Education 1992 Bachelor of Arts : Athletic Training/Sports Medicine San Diego State University － City , State , USA Athletic Training/Sports Medicine San Diego State - San Diego, CA, San Diego I completed a 5-year internship working with the university's athletes and graduated with outstanding grades in the field of Sports Medicine and Athletic Training.   1990 General Education Grossmont College － City , State , USA 1989 Fire Science/Emergency Medical Technician (EMT) Miramar Community College － City , State , USA Living in a rural community, residents were dependent on our volunteer fire department for all medical and fire emergencies until other paid departments could arrive. After watching my grandmother pass away because no one in our family was capable of providing CPR, I realized I needed to step up and joined our local Volunteer Fire Department. I completed EMT training at Miramar College, and then a 12-week National Fire Academy, where I was one of only 4 women to pass.  It was truly the most physically challenging endeavor I've ever completed, but certainly one I am incredibly proud of!  I served as a volunteer Firefighter/EMT on the San Diego Rural Fire Department for 4 years. Accomplishments Manage a successful sales team of 150 consultants who consistently achieve monthly corporate incentives. Am consistently among Pampered Chef's elite 1.5% in sales, recruiting, and organization growth. Have earned the Pampered Chef's Premiere Level Incentive Trip for 21 consecutive years; earned strictly thru personal sales, personal recruiting, and team production. These achievers represent the top 2% of the Company. Recently achieved $1.5 Million in Career Personal Sales. Lead a team, who over the course of 20 years, has sold nearly $10 Million in Pampered Chef product.  Was presented with Pampered Chef's Hospitality Award for graciously welcoming local consultants (whose immediate upline live out of state) to join us at our teams' training events. At 16, I auditioned and was selected to tour the United States with a National Dance Academy; performing for, and teaching dance to thousands of dancers in 33 cities nationwide.  4,000 auditioned. 35 were selected.  I executed my own fundraising activities and solicited local organizations to raise the required $5,000 for travel and housing expenses. At 18, I launched my own dance & tumbling school. I operated this successful business for 10 years, when I chose to ""sell"" my clientele to another local dance studio. At 19, I completed, and graduated from, the National Fire Academy in San Diego, CA. Was 1 of 7 to be awarded my high school's ""Valiant V"". Selected by the school staff, this award recognizes above-and-beyond participation and service to both the high school and community. Skills Enthusiastic people person Strong public speaking skills Motivational and inspirational Goal-setting, goal-achieving Great organizational skills Creative training techniques Group instruction Learning strategies Writing Team building Problem solving Group and one-on-one coaching Curriculum development Encouraging group participation Implementing team incentives ​Self-driven Creating performance motivation High level of professionalism ",CHEF 508," MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven to succeed and bring value to any task. Strategic planning and client relationship management expert. Creative professional with extensive project experience from concept to development. Talents include customer service, excellent listening skills and communication skills. Core Qualifications Proficiency in Word, Excel, Power Point, Lotus Notes/Outlook; Concur and Arriba - Internet Dedicated leader with a collaborative approach and result-driven focus Excel in leading teams and working independently Proactive and Results-oriented Recognized for eliminating errors and inconsistencies Experience Company Name September 2014 to Current Media Administrator City , State Review client accounts; manage budgets and monthly invoices. Request and process credits; communicate successfully with negotiators. Monitor multiple databases to keep track of discrepancies: clear in a timely manner; follow client guidelines. Successfully led key projects which resulted in completion before deadline. Company Name January 2013 to September 2014 Customer Liaison Level I Department of Ophthalmology City , State Answer inbound calls from patients and providers demonstrating Montefiore Excellence; schedule medical and diagnostic testing appointments, register new patients. Contribute to team effort by accomplishing related goals; excelled in quality scores. Effectively controlled the release of proprietary and confidential information for general patient lists. Manage multiple projects, competent in conflict resolution. Adhere to strict HIPAA compliance. Company Name August 2012 to November 2012 Executive Assistant City , State Provided assistance for Director of Medical House Calls Program preparing for Joint Commission Review; compilation of data and research. Successfully led special projects; reviewed patient satisfaction surveys, files and assisted administrative staff to meet deadlines. Company Name April 2012 to June 2012 Executive Assistant City , State Provided organizational support for Provost and administrative staff. Assigned to create spreadsheets for special projects, organized budget allocations for reconciling, reviewed student appeals and status. Prepared correspondence, accounting and financial documents for analysis. Responded to student requests and directed to appropriate persons, departments and resources. Company Name October 2010 to November 2011 Licensed Health Insurance Agent Customer Care Specialist City , State Received inbound calls for Humana Health Insurance Medicare Part C & D members. Identified billing and claims issues related to drug copay, deductibles, premiums and drug coverage; performed Rx calculations. Advised members of their out of pocket costs in coverage gaps. Adhered to HIPAA regulations, performed plan changes and enrollments for Medicare Advantage members during Annual Enrollment Period. Retrieved and updated customer information within various company databases; responded to member inquiries; resolved and/or reprocessed. Company Name May 2006 to January 2010 Administrative Assistant City , State Provided exceptional administrative support to C level executives including managing director,director and vice president in investment banking consumer foods department. Recommended while a contract employee by vice chairman to provide administrative support for senior vice president and CFO for late phone coverage. Managed calendars and screened telephone calls for managing director, director and vice president, scheduled conference calls for interdepartmental meetings; acted as department gatekeeper. Prepared domestic and international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport and visa requirements; liaised well with airlines and client offices to verify all relevant details. Created and processed expense reports for corporate charges in timely manner; confirmed accuracy and resolved personal charges. Set up high level breakfast and lunches and catering for guest clients, negotiated off site locations and confirmed budget with business director, planned specialty menus and coordinated activities for visitors. Reconciled purchasing orders for office supplies and expedited payments. Classified information and filed all sensitive documents in compliance with security procedures. Education Briarcliffe College Associate of Arts : Paralegal Studies City , State , USA Completed 57 credits towards Associates of Arts Degree Professional Affiliations Member, Alumni Association Dress for Success Worldwide (2012-Present) Association of Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan for Emergency Preparedness 2014 - Present Interests Writer - Preparing for publication 2015 Volunteer - Community activities - Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook ",DIGITAL-MEDIA 509," Rachel Guardado Summary Polished and professional team member skilled at counting money, processing payments and building relationships with patrons. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to important details. Sales expert promotes products and plans to boost store profits. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Skills Credit and cash transactions Issue resolution Scanner operations Cash register operation Customer assistance Staff mentoring Cash counting machine operations Product location skills Heavy lifting Warehouse operations Weighing and Measuring Tagging expertise Automatic packing equipment Microsoft Office Leadership Front of House Organization Event Planning Reservations Customer Service Check payment processing Service prioritization Experience Warehouse Picker City , State Company Name / May 2021 to Current Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Packaged items with appropriate materials to prevent damage during shipping. Marked and labeled containers with accurate shipping information to prevent delays. Assembled cartons, crates and containers. Utilized pallet jacks to move items to and from different warehouse locations. Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards. Inspected outgoing shipments to maintain effective quality assurance standards. Reviewed packing slips and other documentation to properly box requested items for shipment. Picked products from designated locations using various tools and transferred to appropriate areas for further processing. Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions. Weighed and measured products and materials to check compliance with specifications and regulations. I used a website that would keep track of the items that would get shipped off everyday. Warehouse Employee City , State Company Name / Feb 2021 to Apr 2021 Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers. Counted and stocked different types of merchandise to comply with inventory control tag requirements. Noted current product inventory levels to support completion of order requests and audits. Packed and labeled merchandise to prepare for loading and shipment to customers. Lifted materials of varied weights on regular basis to transport items to proper warehouse locations. Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment. Packed merchandise into boxes and containers to ensure safe shipment. Arranged items on pallets according to size and weight. Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation. Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. Accomplished production goals by working with speed and accuracy. Utilized pallet jacks to move items to and from different warehouse locations. Weighed and measured products and materials to check compliance with specifications and regulations. Sales Associate and Cashier City , State Company Name / Oct 2020 to Dec 2020 Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals. Sold various products by explaining unique features and educating customers on proper application. Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Assisted customers by finding sizes for certain items and if it wasn't available at our store i checked inventory for items at other locations. Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue. Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases. Assisted with purchases, locating items and signing up for rewards programs. Worked closely with front-end staff to assist customers and maintain satisfaction levels. Monitored sales events, added new merchandise and rang up purchases. Scanned customer purchases, supporting transactions to streamline sales process. Host City , State Company Name / Jul 2020 to Aug 2020 Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests. Scheduled reservations and notified servers and managers of large groups to prepare seating in advance. Greeted guests and gathered information to seat groups or place on waitlist. Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience. Accommodated guests with children and special needs to promote comfortable dining experience. Monitored dining area to assess server capacity and estimate wait times. Stayed abreast of server availability and table turnover to make quick decisions about seating locations. Education and Training High School Diploma Clifton High School Expected in Jun 2023 City , State Additional Information I am fluent in spanish and english. ",APPAREL 510," HEALTH ADVOCATE Professional Summary I am an empowered health advocate with excellent communication and active listening skills with a strong motivation to succeed. I am seen as reliable and approachable employee who quickly learns and masters new concepts and skills. I am motivated and enthusiastic about helping patients and the community navigate rights and responsibilities during treatment. Personable demeanor with priority on care and service. Seen as a friendly team player with talent for operating in fast-paced, dynamic environments. Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to 15 or more patient concerns and questions with compassionate and knowledgeable service in a day Entered continuing medical documentation into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, faxes per day from patients, pharmacies, and doctor offices Used Lytec to schedule and manage patient appointments Balanced cash deposits, credit card payments each day Took co-payments, compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Helped vulnerable individuals navigate complex healthcare system Developed and implemented training classes to educate team members and community residents Resolved patient flow problems, improved operations and provided exceptional client support Security Officer , 08/2015 to 02/2017 Company Name – City , State Preformed and authorized entrance and departure of over 30 vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled private and public community premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles of property to ensure safety of employees, homeowners, and guests Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations Security Coordinator , 12/2019 to Current Company Name – City , State Checked identification of all persons entering and exiting facility Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations Remained flexible in rapidly changing environments and adapted to developing situations Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques Maintained composure and professionalism while screening visitors during high volume periods Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations Answered alarms and investigated disturbances, contacting local law enforcement personnel for escalating crises Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public Resolved complaints and issues involving both guests and employees Completed incident reports by recording observations and occurrences and interviewing witnesses following physical incidents Worked both independently and collaboratively to resolve urgent issues, which included building and personal incidents Secured entrances and exits via physical presence and careful monitoring of CCTV Secured premises and personnel by patrolling property and monitoring surveillance equipment, including CCTV cameras Education Bachelor of Science : Psychology , 04/2017 East Stroudsburg University - City , State Member of Phi Sigma Delta Fraternity, Member of P.R.I.D.E. Club High School Diploma : 2017 Naugatuck High School - City , State Graduated in Top 20% of class. GPA: 3.4, Participated in school Marching Band, 2007 to 2009. Participated in school's Percussion Ensemble, 2005 to 2009 Certifications CPR Certified, 2015-2016 First Aid Training, 2015 Skills Public Safety Administrative Support Proficient in Lytec Proficient in GSuite Patient rights Data entry Time management Problem-solving skills Decision-making abilities Crisis intervention Crisis communication Work History Transition Health Advocate , 03/2017 to Current Company Name – City , State Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment Reviewed all patient paperwork for accuracy, including claims, bills and medico-legal documents Responded to patient concerns and questions with compassionate and knowledgeable service Entered details into computer systems and managed database of information Compiled and reviewed medical charts Manages approximately 30 incoming calls, emails, and faxes per day from patients and pharmacies Used Lytec to schedule appointments Balanced deposits and credit card payments each day Took co-payments and compiled daily financial records Worked effectively with staff from all departments to coordinate resolutions Security Officer , 08/2015 to 02/2017 Company Name – City , State Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors Detected suspicious activities and watched for criminal acts and rule infractions Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates Checked and secured 14 building entrances over 8 hours Patrolled 2 square miles premises to ensure safety of employees and visitors Maintenance , 09/2014 to 04/2015 Company Name – City , State Vacuumed rugs and carpeted areas in offices, lobbies and corridors Polished glass surfaces and windows Removed waste paper and other trash from the premises to designated area Disinfected and mopped bathrooms to keep them sanitary and clean Used chemicals and other cleaning equipment in a proper, safe and responsible manner School Age Teacher , 10/2013 to 04/2014 Company Name – City , State Addressed behavioral and learning issues with parents and daycare management Encouraged good behaviors using the positive reinforcement method Encouraged children to be understanding of and patient with others Made nutritious breakfasts, lunches, dinners and snacks for the children Engaged with children on an individual basis in a pleasant manner Organized structured learning activities for classroom of 15 students to teach motor skills ",ADVOCATE 511," GLOBAL BUSINESS DEVELOPMENT MANAGER/MARKETING Summary Professional Account Manager trained in building strategic network ties and increasing sales revenues. Cultivates and maintains strong customer relationships. Skills Prospecting and cold calling Strategic account development Team building expertise Proven sales track record Strong communicator   Skilled in MS Office Strong interpersonal skills Relationship selling Product training and placement Strong deal closer Exceptional customer service skills Accomplishments Established thirty new accounts in a single year through successful business development/management skills. A company record. (GigaSpaces Technologies)  ​​  ​ Turned a one thousand dollar a year territory into a one million dollar territory in just a little under 2 years. (Buzz Food Service)​ Earned the 2012 ""Spirit Of Generosity Award ."" Given once a year to a salesperson who demonstrated an outstanding commitment to customer service in a way that improved both company reputation and work environment. (Buzz Food Service) Master of Brand Advantage/Master's level meat course. (Buzz Food Service)   2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley)  Experience Global Business Development Manager/Marketing 09/2015 － Current Company Name City , State Grew customer base from 10 accounts to 35 accounts in a year's time . Established over 30 new international sales relationships. Closed deals with several Fortune 500 companies. Recognized for aggressive lead generation and work ethic. Trained sales teams on educational products at seminars and special events. Worked closely with company executives to identify new business opportunities. Gathered all relevant materials for bid processes and coordinated bidding and contract approval. Sales Rep. 09/2012 － 08/2017 Company Name City , State Grew assigned sales territory over 75% Consistently second in sales among sales team; demonstrating ability to foster and close new business accounts. 201-2013 Employee of the Year for Generosity of Service. One of 150 salesmen nationwide to complete Certified Angus Beef Masters of Brand Program.   Managed a portfolio of 60 accounts, which generated $ 1.2 million in revenue per year . ​ Grew customer base from 5  accounts to 60 accounts in a little under two years . ​ Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews. ​ Ranked in top 5 % of sales representatives out of 10 representatives in the West Virginia, Kentucky and Ohio  region.   Wrote, proofed and edited sales proposals and correspondence.   Surpassed annual quota by 75 %.   Answered customers' questions about products prices, availability, uses and credit terms. ​ Instruction and Job Development Coordinator 05/2005 － 10/2011 Company Name City , State 2006 Employee of the Year, Education, Employment and Training Department. (Goodwill of the Kanawha Valley) Managed a team of 10 job coaches to assist clients with disabilities earn and maintain employment. Established relationships in the community to develop new career opportunities for clients with disabilities. Taught classes on life skills, interpersonal and professional relationship building. Recommended individuals to customers based on their needs and interests, resulting in a long lasting employee  and happy employer. Delivered exceptional account service to strengthen customer loyalty. Planned, created and delivered sales presentations on the value of hiring someone with a disability.  ​ Education and Training 2002 Bachelor of Arts : West Virginia State University - Marketing City , State , US  3.5 GPA   Dean's list from 1998-2002  Coursework in Business Administration and Management Interests Enjoy coaching children in both (basketball and baseball). These are my passions. I'm a member of South Charleston First Church of Nazarene, teaching classes and helping with charities, like Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools Running and lifting weights, camping, fishing and kayaking. Skills Sales Software CMR's: Salesforce.com, Salesloft, Sales Genius and Rainking. Proficient in all Microsoft Office products. Additional Information COMMUNITY INVOLVEMENT AND AWARDS _______________________________________________________________________ 2012 Awarded Buzz Food Companies Spirit of Generosity Award 2006-2007 Education Employment and Training employee of the year 2007-2009 WV Association of Rehabilitation Facilities award for outstanding placement of individuals with disabilities into community employment Member of South Charleston First Church of Nazarene, teaching classes and coaching basketball Community outreach with Heart and Hand Organized grant funding and community support for Active Kids program; fighting local childhood obesity, established in 2002. Continues to be implemented in Kanawha County Schools ",BUSINESS-DEVELOPMENT 512," ADMINISTRATOR Executive Profile Accomplished Executive with demonstrated ability to deliver company oversight, committed to cost-effective management of resources and quality performance. Skill Highlights Healthcare industry executive with over 20 years' experience including 16 years managing full service home healthcare facilities including profit and loss responsibility, clinical and operations management, quality improvement and control, personnel/employee relations, recruiting, customer service and business development. Strong leadership skills and experience in: Strategic Planning Team Building & Leadership Implementing Best Practices Contract Negotiations Human Resources Performance and Productivity Improvements Finance & Accounting/Profit and Loss Accountability Budgeting and Pricing Operational Management Time and Organizational Management Collaborative Problem-Solving Core Accomplishments Professional Experience Company Name City , State Administrator 01/2005 to 01/2015 Develop and implement short and long term plans. Establish clear objectives. Coordinates the efforts of business success. Responsibilities include: Full P&L responsibility; Sales and market development; Financial status; Patient Care Delivery; Client Services; Strategic planning and profitability and accountable for all operations and programs. Successful business growth and development through marketing programs, consistently increasing agency census over the course of 9 years. Expanded Private Duty market through successful performance and productivity improvement; contract negotiations and reimbursement strategies, consistently increasing agency census from 31 to 240 in the course of 9 years. Prepared and analyzed weekly/monthly reports, identifying payer issues, maximizing reimbursement and improving operational efficiencies. Effectively established clear objectives and developed short and long term plans for business success. Cultivated strong relationships with area hospitals, vendors/suppliers and payer sources. Maintained high level of business standards through persistence and diligence; high ethics and Integrity. Led State and Federal Regulatory surveys. Improved and maintained efficiency in HR functions, billing management and clinical operations through effective communication and leadership abilities. Company Name City , State Director of Healthcare Services 01/2004 to 01/2007 Responsible for staff providing daily patient care and related office activities conducted in accordance with applicable law and regulation. Ensured effective and efficient delivery of all clinical services in accordance with agency standards and values through: clinical management, billing functions and management; regulatory compliance; staff supervision and training, documentation and Quality Assurance management. Maintained high quality of patient care through constant communication with staff, teaching skills when interacting with clients and staff, demonstrating excellent decision-making skills, and teaching plans that utilize principles of teaching and learning. Improved and maintained clinical management through persistence and diligence, holding staff accountable and leadership skills. Improved billing function as related to clinical operations by effective implementation of Best Practices and operational management. Maintained State and Federal regulatory compliance by way of staff supervision and training, documentation oversight, HR related items and effective communication among all stakeholders. Company Name City , State Clinical Director/Branch Manager 01/2002 to 01/2004 Leadership position in ensuring effective and efficient agency operations through: clinical management; billing functions and management; regulatory compliance; staff supervision/training; documentation management; HR functions operational decisions; effective communication among all stakeholders; and Medicare Conditions of Participation compliance. Improved methods of communication among all staff to ensure responsive coordination of care activities occurred. Maintained State and Federal regulatory compliance through: enforcing staff accountability, implementing processes and procedures established through Best Practices and operational management, leadership abilities and attention to detail. Influenced team spirit and motivation by way of interpersonal communication skills to ensure consistent quality standards of care was delivered to all patients. Promoted positive work environment to meet company goals. Company Name City , State Authorization Specialist 01/2001 to 01/2002 Responsible for follow up of pre-certification/authorization payer requirements for multiple home healthcare agencies in a nationwide company. Ensured authorization for all planned care and home health visits was in place prior to service dates. Participated in the implementation and roll out of new processes of verification and authorization for home health agencies nationwide. Successful negotiations of visit bill rates with payer source/case managers as needed. Follow-ups with nationwide agencies regarding case management issues ranging from a 140 - 240 patient case load. Established ongoing relationships with agency and insurance case managers. Company Name City , State Clinical Manager 01/2000 to 01/2001 Responsible for direct patient care and directing a team of clinicians. Perform staff assignments, scheduling of patients and needs, performing monthly Pre-bill and UR audits, completing monthly infection control logs, proofing all staff paperwork, managing accurate and up to date charts, delegation to staff members, coordinating Team conference meetings, participating in on-call schedule, case managing a patient load of 45-50, collaboration of patient care. Implementation of Medicare PPS reimbursement policy. Company Name City , State Staff RN 01/1998 to 01/2000 Direct patient care in the home setting. Maintenance of a patient load of 7-10/day; participation in on-call scheduling and weekly Case Conference meetings; making appropriate allied health referrals; planning of patient care from start of care until discharge; providing a care plan and setting appropriate goals for patient needs; implementing care plan activities through acquired skills and patient teaching as indicated; providing support for other staff members and managers. Successfully established effective patient outcomes and quality care. Company Name City , State Staff RN 01/1996 to 01/1998 Responsible for direct patient care as directed by patient physicians. Promote and restore patient's health by collaborating with physician and multidisciplinary team members, providing support to patients, co-workers and supervising team members. Education Bachelor of Science : Healthcare Administration 2005 University of Phoenix , City , State Healthcare Administration BS : Healthcare Administration Registered Nurse 1996 Northwest Mississippi Community College , City , State Healthcare Administration Registered Nurse Diploma : Nursing - Registered Nurse Methodist Hospital School of Nursing , City , State Nursing - Registered Nurse Southwest Tennessee Community College , City , State Pre-requisite coursework working toward nursing degree Skills Accounting, agency, attention to detail, billing, Budgeting, business development, case management, charts, interpersonal communication, Contract Negotiations, Client, clients, customer service, decision-making, Delivery, directing, documentation, employee relations, Finance, Financial, home health, home healthcare, Human Resources, HR, infection control, insurance, Team Building, Leadership, leadership skills, law, regulatory compliance, managing, marketing, market, market development, meetings, office, negotiations, nursing, operations management, Organizational, Patient Care, Direct patient, personnel, Pricing, Problem-Solving, processes, profit and loss, proofing, quality, quality improvement, Quality Assurance, recruiting, Sales, scheduling, staff supervision, Strategic Planning, supervising, surveys, teaching Additional Information Licenses * Registered Nurse, State of Mississippi, 1998 Honors * Graduated with Honors, University of Phoenix, Bachelors of Healthcare Administration ",HEALTHCARE 513," ASSISTANT TEACHER Summary An organized professional, with experience fostering a cohesive student learning environment. Experience working with students of all abilities. Uses effective and efficient methods of teaching while focusing on the individual needs of the student.  Highlights Excellent classroom management Data-driven curriculum Effectively works with parents  Differentiates instruction Collaborates with Colleagues  CPR/First-aid certified SEI Endorsed  Special Edu. Certified  Dual Certified  Competent in SMARTboard technology Elected member of School Site Council  Experience 09/2014 to Current Assistant Teacher Company Name － City , State Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans. Applied progressive teaching principles to a class of 9 Social-Emotional students.  Taught Social Studies and Math to grade 8. Established and enforced rules for behavior and procedures for maintaining order. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. 09/2014 to 06/2014 Teacher Assistant Company Name － City , State collaborated with the Severe Special Education teacher in order to best meet academic and other specific needs of the individual students in a resource and inclusion setting. Created conditions for social-emotional students to make academic and life skill gains.  Kept consistent communication with parents to address student's weekly progress.  09/2013 to 08/2014 Severe Special Education Paraprofessional Company Name － City , State Worked cooperatively with teachers to modify curricula for special education students according to Individual Education Plans. Supported and modified curriculum in the general education setting, in order to best meet the needs of the student.  Worked 1:1 with severe disabilities.  Provided 1:1 support, as a job coach in an alternative setting.  Assisted the severe special education in explicitly teaching life skills to a group of 7 students.  Education May 2016 Master of Arts American International College － City , State Moderate Disabilities 5-12 SEI Endorsement  3.72 GPA ​ May 2013 Bachelor of Arts Emmanuel College － City , State Bachelor of Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License  History 8-12 Preliminary License SEI Endorsement  Severe Disabilities Initial License * Pending  ",TEACHER 514," COMMITTEE MEMBER Executive Profile Result driven professional with experience in working with local and state government agencies. Organized and skilled in financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, and Homeland Security. Proficient in government, private sector, ordinances, rules, and laws. Exemplary ability to lead teams in cultivating a productive work atmosphere, resource management, and meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader with an team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management:   Initiated the Brothers' Keeper Program which resulted in a multi-year private and government grant funding. Human Resources:   Spearheaded new recruitment and training program which increased retention of employees. Staff Development:   Launched well-received program of professional development courses for all staff in conjunction with the Commonwealth of Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 to Current Committee Member City , State Works to facilitate citizen participation in the planning and implementation of the Durham Community Development Block Grant Program (CDBG). Ensures that decent affordable housing an d city services are provided to most vulnerable communities. Collaborate with local, state, and federal officials to create jobs through the expansion and retention of businesses in Durham. Company Name August 2015 to Current Correctional Officer City , State Supervise inmates in the close custody (death row, lock down, and mental health) housing units, and those segregated for administrative or punitive measures; instruct inmates in housekeeping and sanitation; supervise the issuance of clothing and other personal effects to inmates. Oversee periodic patrols of quarters and work areas and initiate counts of inmates at regular and irregular intervals. Maintain control and discipline including use of physical restraint and restraining devices; prevent the introduction of contraband into the institution/unit. Company Name October 2009 to April 2013 Sr. Police Officer/Field Training Officer (FTO) City , State Assumed first line supervisor duties for a patrol squad in the presence and/or absence of the lieutenant. Administered and completed performance evaluations; reviewed officers reports and daily activity logs for accuracy, completeness and essential elements. Patrolled assigned areas on foot and/or by motor vehicle to control traffic, prevent and/or deter crime and to arrest violators. Issued warnings and/or citations to motor vehicle operators when violations of the Commonwealth of Pennsylvania Motor Vehicle Laws were observed. Company Name March 2007 to July 2011 Program Coordinator/Case Manager City , State Maintained confidentiality in compliance with HIPPA laws, while organizing case records and providing assistance to clients with appropriate documentation; worked closely with local and state social services agencies. Assessed the functional, social, psychological, environmental, and financial needs of all clients. Structured and managed a cost-effective, comprehensive plan to meet the housing, living, and, social service's needs of the client, and implemented a short- term living plan that would help assist them as they worked towards total independence. Company Name December 2005 to March 2007 Sr. Mental Health Case Manager City , State Provided high-quality mental health and educational services to children and adolescents with special learning, social adjustment, dependency and behavioral health needs. Company Name February 2002 to August 2007 Sr. Police Officer/Anti Crimes Unit City , State Initiated drug interdiction and organized crime investigations. Effected many arrests as a result of my investigations of illegal drug organizations, collection of physical and scientific evidence, interviewing confidential informants, and interrogating suspects which led to confessions. Company Name November 2004 to March 2006 Mental Health Technician City , State Reviewed patient charts and treatment history for compliance issues with the Joint Commission on Accreditation of Health Care Organizations (JCAHO). Promoted the maximum cognitive, social, behavior, and emotional development in each patient assigned to me, in the most expedient and efficient manner. Company Name April 1990 to September 1996 Police Officer City , State Member of the Tactical Response Unit, which was responsible for making forcible entries to effect the safe execution of warrants. Served on the Commonwealth of Pennsylvania Office of Attorney General Drug Elimination Task Force. Company Name January 1989 to March 1991 Criminal Investigator City , State Initiated several undercover sales and purchases of United States Food Coupons. Prepared detailed reports for the United States Attorney for the Eastern District of Pennsylvania for prosecution. Drafted federal Affidavit's of Probable Cause for the U.S. Attorney of the Eastern District of Pennsylvania. As a result of my investigations, all of the defendants were found guilty for violating the U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One : Master of Public Administration & Master of Science in Information Science MPA/MIS City , State Dual Master's Degree in Public Administration & Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues in Public Administration, Administrative Law, Principles in Public Administration, American Government, Intergovernmental Relations, Human Resource Management, and Information Systems in Organizations. Kaplan University 02/2013 B.S. Legal Studies : Legal Studies City , State GPA: Dean's List Honors *The National Society of Collegiate Scholars *Recipient of Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School of Law City , State Coursework: Torts Liability 1 & 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems in Practice United States Dept. of Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA for Officers of the Court Law 10 Legal Guide for the Forensic Expert Advanced and Emerging DNA Techniques and Technologies DNA Amplification for Forensic Analysts Communication Skills Report Writing Courtroom Testimony for Forensic Analysts Crime Scene & DNA Basics for Forensic Analysts DNA Extraction and Quantization for Forensic Analysts Collecting DNA Evidence at Property Crime Scenes Federal Bureau of Investigation (FBI), Training Division's Office of Technology, Research, and Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation - 1994, 1995, 2001, 2002 Valor Commendation - 1993, 1994, 2002 Unit Commendation - 1993, 1995 Professional Affiliations City of Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council on Legal Education Opportunity (C.L.E.O.) National Conference of State Legislatures National Association for the Advancement of Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge of Maryland and Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training and Development Conflict Resolution Negotiations ",AGRICULTURE 515," CUSTOMER SERVICE REPRESENTATIVE Summary To obtain a position that will enable me to use my organizational skills and ability to work with people, in a stable environment that will lead to a lasting   relationship. Experience January 2014 to Current Company Name － City , State Phoenix Aviation has provided me with an extensive knowledge of aviation amongst multiple product lines; while remaining task oriented and working as a team member. I currently work with the Agriculture, Commercial Aircraft, Commercial Airport, and Airline product lines. Having knowledge of multiple product lines is an asset, because I am able to assist multiple underwriters and underwriter assistants throughout the company. Issue new business and renewal binders, endorsements, and any mid-term changes that may occur, while maintaining monthly reports for the commercial and airline policies. Assist brokers on a daily basis with a concerns or questions concerning policies, certificates, loss runs, invoices, and endorsements for Agriculture, Commercial, and Airline products. Familiar intranet and internet based systems that incorporate a paperless process. I have received numerous awards for going above and beyond for my manager and multiple underwriters. Customer Service Representative February 2013 to January 2014 Company Name － City , State AIG Aerospace has provided me with the knowledge of aviation and ability to assist brokers; while also working as a part of a team and providing the best customer service. Having knowledge of aviation is useful in assessing aviation risk, which includes aircraft specifications, reviewing pilot experience, and etc.; to produce computer-generated quotes and binders. Issue endorsements, binders, and policies for light general aviation aircrafts and also maintain renewals on a continuing basis through the updating underwriter information for renewal proposals. Manage and respond to brokers on a daily basis with any concerns and questions regarding accounting, underwriting, renewals, policy terms and conditions, non-ownership program, and providing training to brokers regarding an external quote system. Familiar with intranet and internet based systems that incorporate a paperless process. Research and corrected any premium discrepancies by offsetting balances in the accounting system. Device Support Center Manager January 2008 to Current Company Name － City , State Flextronics has provided me with the managerial skills needed to supervise, communicate, and manage the overall performance of staff in the store. Analyze the daily reports of data received, giving recommendations, and developing strategy plans on how to improve quality and quantity for the company. Taking inventory of all supplies, mobile devices, and accessories in the store and documenting daily transactions. Mobile devices have become a very important aspect of our culture and therefore it is a necessity that customer's problems be resolved as soon as possible. My experiences have given me the ability and the expertise to train other employees, while staying abreast on AT&T mobile devices and the latest technology. At Flextronics, we have mandatory quotas that must be met monthly to achieve or support center goals, visions and objectives. I have the aptitude to achieve goals independently or in a group setting; while being able to motivate myself and others. I am excellent at multi-tasking and maintaining flexibility. My daily duties consist of assisting customers in person and on the phone. My verbal communication skills allow me to effectively communicate Flextronics position, while listening and asking questions to meet the customer's needs. I am empathy when listening to others; while educating customers about their devices and resolving issues. My written communication skills are another essential part of my daily duties at Flextronics. For every customer that comes to the store their account must be annotated. The annotations must include the customer's name, issue, troubleshooting steps that were performed, results of those steps, and the resolution of the issue. My organizational skills are invaluable within the device support center. Due to there being an abundance of customers and their wireless devices. It is imperative to be organized especially dealing with customers proprietary information. These skills help me to be more efficient in supervising and managing other employees; while remaining attentive to the customer. I have been awarded employee of the month for five months. Along with numerous emails and phone calls with positive feedback from customers. I was also sent to Shreveport, LA because of my expertise to assist employees and customers. Education Baccalaureate of Science : Business Administration/Marketing , 2008 Business Administration/Marketing University of Louisiana at Lafayette Skills accounting, accounting system, customer service, inventory, listening, managerial, managing, multi-tasking, organizational skills, policies, proposals, quality, Research, strategy, supervising, phone, troubleshooting, underwriter, underwriting, verbal communication skills, written communication skills ",AVIATION 516," MARKETING MANAGER Summary To use my skills, knowledge and enthusiasm to advance the public image and credibility of a business-driven company, in a manner consistent with its existing core values. Almost twenty years of experience in providing top-quality customer service, office management, Marketing, and public relations both for private corporations and non-profit organizations. This includes the ability to execute a successful event or project from vision to completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written and verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 to Oct 2016 Company Name － City , State Drive strategic marketing planning as well as tactical execution for the 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, and media relations in collaboration with central marketing. Build relationships with regional marketing, sales and technology vendors. Work with Executive, Sales, and Engineer teams to run annual Summit. Manage Marketing Department Staffing Foster relationships with potential customers, drive brand awareness and create effective sales and marketing opportunities. Pursue and coordinate sponsorship, speaking, tradeshow and event opportunities to enhance reputation and increase exposure with target audience. Manage Market Development Funds and create events that pay for themselves.   Utilize CRM to execute effective marketing programs. Support activity tracking, data maintenance and mailing list management. Provide input and insight into large, complex sales pursuits and written proposals as requested.                                                                                                                                                                      Special Events Coordinator Feb 2005 to Jun 2011 Company Name － City , State Generate an annually growing source of event revenue and participants for Franciscan Health System (FHS) objectives, and increase community involvement in and support for FHS by managing seven successful special events (St. Francis, St. Clare and Franciscan Hospice Golf Tournaments and the Brett Erickson and Spectrum Golf Tournaments; and the Franciscan Hospice Luncheon, St. Joseph Ball and St. Francis Gala). Interact with FHS administrators and lead community volunteers to develop, schedule, and determine FHS special event goals, procedures, and budgets. Manage the ongoing activities of approximately 90 volunteers in seven event committees in Tacoma, Lakewood, Federal Way and Gig Harbor. Direct report of 2 administrative assistants and up to 30 volunteers per event. Prepare and present reports of special event financial, attendance, etc., results to event committees and to the Franciscan Foundation Board of Trustees. Liaison between the Franciscan Foundation and a variety of corporate and individual donors/vendors who financially support special events. Solicit corporate sponsorships and gifts from individuals and vendors in support of these FHS special events. Research and cultivate prospective event sponsors. Manage event ticket sales, reservations, and registration. Oversee bank transactions, credit card processing and all other post-event reconciliations. Maintain and manage special event software. Public Relations and Event Contact for outside organizations wishing to support the Franciscan Foundation. Ticket Office Manager Nov 1998 to Feb 2005 Company Name Managed as many as 200 performances a year in 3 different theaters. Managed a 4-6 person Ticket Office team and 30+ Front of House staff. Senior Level Administrative experience Provide customer service via phone and in-person. Assist patrons and rental organizations with season subscriptions, single ticket purchases, and donations. Provided year round financial and statistical reports to Board Members and Executive Committees Accurate development, accounting & reporting of Ticket Office Budget and Sales. Database Manager for Patrons and Donors using ArtSoft. Event Selection Committee member for the 2001-2004 seasons, assist with Board Functions. Member of supervisory team which met to plan and provide oversight for the operations of the Broadway Center and its historic Downtown theaters. Initiated website and online ticket sales. Assisted with the creation of promotional advertising that affect ticket sales and public relations. Training: ArtSoft Box Office Manager in Wallingford, CT. Education Associate of Arts , General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 and below   Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet   Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One of 4 Marketing Managers chosen in 2015 for a National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009  ",ARTS 517," BILLING ACCOUNTANT Summary Detail-oriented billing professional with 11+ years experience applying exceptional customer service and resolving complex billing issues. Highlights Self-starter Problem resolution Deadline-oriented Microsoft Office Spreadsheet development Employee training and development Accomplishments Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Reporting   Maintained status reports to provide management with updated information for client projects. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Experience 01/2011 to 01/2012 Billing Accountant Company Name － City , State Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate. Ranked as most effective billing representative in the department out of 18 representatives. Prepared a broad range of customized invoices to individuals and commercial accounts. Expressed appreciation and educate customers on the products and services available. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines. Promptly responded to general inquiries from members, staff, and customers via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. 01/2009 to 01/2011 Billing Representative Company Name － City , State Coordinate and complete administrative functions to facilitate and maintain accurate billing for customers. Perform task associated with processing of all non-standard/standard billing request. Maintenance contract, consolidations and revisions to supporting documents. Process all non-standard/standard billing request which include hardware billing, web submittal, E-software shipments, process credit cards payment, direct shipment, proformas, consolidated billings and billing due list. Perform non-revenue billings as well as credit adjustments, contracts and other billing requests as required. Maintain files of generated billing documents. Resolution of incorrect information to correctly bill a customer. Assist manager with administrative functions when necessary. 01/2000 to 01/2007 Billing Specialist Company Name － City , State Works a number of detailed revenue based reports and ensures the accuracy of invoicing. Maintains current business records received and responds to customers inquires, as well as sales and services. Research and resolving billing discrepancies. Responsible for handling monthly client billing and invoicing. Interfaces on the phone with customers, internal sales and service employees in resolving billing discrepancies. Interfaces with credit representatives to correct errors identified through the collection process. Occasional collection calls Process manual invoices. Establishes customer contracts in billing systems. Support multiple contract types and manage complex billing rate agreements. Organize invoices by billing type and maintain documentation to facilitate audits. Assist manager(s) in problem solving. Invoiced projects, periodic maintenance agreement, and transactional data consistent with contracts and/or purchase orders. 01/1999 to 01/2000 Billing Administrator Company Name － City , State Consistently billed customers in a timely manner. Process manual invoice. Maintain high level on internal and external customer satisfaction while achieving business objectives. Provide administrative support in the areas of revenue generation and accounts receivables. Work effectively with the credit, marketing and procurement department, executive management, and sales personnel to ensure best possible account service. Validates purchase orders for accuracy. Occasional collection calls. Education Bachelor degree : Business Administration Belize America Business Administration Additional Information AWARDS *Recipient of achievement award for exceeding target. *Received special thanks and recognition certificate for participation on team that exceeds objectives. Skills Account management, accounts receivables, administrative functions, administrative support, billing, billings, billing systems, clarify, hardware, consolidations, contracts, credit, client, customer satisfaction, executive management, Filing, invoicing, marketing, Works, organizational skills, personnel, problem solving, Processes, procurement, Maintain files, maintain documentation, Research, sales, phone, type ",ACCOUNTANT 518," CUSTOMER ADVOCATE Career Overview Objective   To secure an Administrative Specialist/Office Manager position and use my expertise and proven skills in order to positively contribute to the efficient operation as well as the reputation of the business Ability Summary   Outstanding customer service skills: proven success in client needs assessment, providing reassurance and customized solutions, and ensuring highest level of customer satisfaction attainable. Technologically savvy: proficient in Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge in Cellular Technology and troubleshooting skills for smartphones, basic cell phones and wireless network connection Proven success in call center environment: seasoned in operating call center equipment and technology; excellent interpersonal communication skills in oral and written formats Highly skilled as a secretary: adept at accounts receivable and payable duties, routine correspondence, and handling confidential client information Demonstrated loyalty and dedication to company's missions Formally educated in illustration, photography, and basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet and Wi-Fi Connections Core Accomplishments Calendaring   Planned all meetings and travel for CEO. Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Research   Investigated and analyzed client complaints to identify and resolve issues. Multitasking   Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Payroll Assistance   Assisted with payroll preparation and entered data into cumulative payroll document. Professional Experience Customer Advocate September 2007 to March 2015 Company Name - City , State Answered a high volume of incoming calls in a national call center from current and prospective customers as well as sales associates Actively listened to each client to ensure complete understanding of their concerns and provided innovative and individualized solutions Conducted complex problem solving and made sure each client obtained resolution, reassurance and positive customer service experience at the end of their phone calls Accessed client account database to retrieve information and update changes, all the while maintaining personable and professional phone conversations with customers Flexibly adjusted communication styles to each caller, particularly in terms of their level of familiarity with cellular technology and service structures, to ensure that they understood instructions, policies and procedures Administered device-related troubleshooting Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Maintained up-to-date knowledge of constantly changing services and products, in order to provide customers with the accurate information and best solutions. Legal Secretary January 2006 to May 2007 Company Name - City , State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power of attorney, wills, and routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry of time slips, monthly billing, payroll, payroll taxes, and balancing of trust accounts and estates Greeted clients and offered them seats as they waited, updating them of their appointment status Scheduled appointments for clients, administering reminders for both clients and lawyers Ensured the office was well-stocked with supplies and organized for the maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 to January 2006 Company Name - City , State I worked directly with the President of Doane College and the Chief Financial Officer to schedule and plan meetings and events, put together materials for the fall board meeting, took minutes, handled board member inquiries, booked travel arrangements and created itinerary for work trips. Retail Banking Representative II June 2002 to August 2003 Company Name - City , State I provided excellent customer service, assisting customers with account inquiries via phone and in person Opened accounts, solved problems and cross-sold financial products Scanned checks, daily balancing of my drawer, the ATM, vault and total branch balancing Education Bachelor of Arts : Majors: Fine Art and Biology , 1985 Doane College - City , State Presidents Scholarship, Doane College - 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE - 1981 Special Recognition Award for Outstanding Yearbook Editor - 1985 Mary L. Chapin Senior Art Award, Doane College - 1985 Yearbook Editor and Co-Head Photographer -1984 and 1985 President and member, Delta Chi Upsilon Sorority President and member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta and Cardinal Key Honor Societies GPA: 3.44 Skills Office and accounting - accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence and executive administrative assistance - personal banker, national call center representative for major wireless company, secretary for President of a college, secretary for a lawyers office Problem solving and critical thinking - billing, service, sales, wireless network troubleshooting, wireless device troubleshooting ",ADVOCATE 519," EXECUTIVE CHEF-PARTNER Summary Proven abilities in fine dining restaurants, catering, corporate dining and provisioning. Well versed in cost control, P & L analysis, menu production, design, sanitation, purchasing and receiving, as well as, all duties concerning a restaurant's day to day operation.  Highlights ServSafe Certified FoodManager ServSafe Liquor Certified 13CT Caterer Liquor Licensee Florida State Gaming Commission Licensee Experience Executive Chef-Partner July 2014 to Current Company Name － City , State Daily supervision of BOH team members. Weekly supervision of FOH operations-customer service, point of sales, management, staffing, and financials for 1.5M annual sales revenue. Reduced food costs by 9%  by expertly estimating purchasing needs and buying through approved suppliers. Implemented portioning systems throughout all areas of the kitchen. Retrained staff in proper recipe and sanitation (H.A.C.C.P) adherence.  Expertly estimated staffing needs and adjusted hourly schedules in accordance with demand patterns, budget and local labor laws. Catering Manager/Executive Chef March 2014 to July 2014 Company Name － City , State Plan and execute all off site catering and events for catering department  Obtain new clients and track sales. Event planning of all sizes at all stages. Menu planning and execution from prep to production. Executive Chef August 2013 to March 2014 Company Name － City , State R & D of foods, plan menus and production for new concept company with intent to expand national. Gourmet office lunches, packaged meals, vegan solutions Commissary kitchen development, staffing and cost projections Catering logistics for large office functions. Executive Buffet Chef December 2011 to August 2013 Company Name － City , State Supervisor of 65 team members of cooks, 30 stewards and 3 sous chefs. Successful record of meeting and exceeding target budget food cost and P&L quarterly goals for annual sales of 15 million. Created daily menus to feed an average of 1700 people. Oversaw banquets and off premise events and provided support for  concert venues and casino's employee commissary. Responsible for ordering, scheduling, and hiring of all staff members, stock and par control. President/Executive Chef March 2004 to December 2011 Company Name － City , State Owner & chef of gourmet catering company servicing corporate, weddings, and event planning. Personal touch catering for small, intimate parties to large scale venues. Exclusive needs clients and Miami productions craft services. Upscale catering-yacht provisioning business. Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, and party planning, for events up to 2000 guests. Status: Sold Business. Highlights:  Fort Lauderdale International Boat Show Caterer, Boys and Girls Club of Broward County Yacht Hop, and Rybovitch Mega Yaucht Marina Caterer and Provisioner. Sous-Chef/Banquet Chef October 1997 to December 1998 Company Name － City , State Opening management for Chef David Burke in the first of 6 new steakhouse openings for The New York Restaurant Group. Trained new personnel in S & W'S technique of restaurant operation (as well as Chef Burke's recipes). Skilled in butchering of meats as well as maintaining the largest dry aging operation in Miami. Responsible for handling all banquets from prep to production for parties up to 200 guests. Sous Chef January 1997 to November 2003 Company Name － City , State Hired as opening kitchen manager for an upscale venture for Chef Mark Militello. Achieved a 5 diamond award within 4 months of operation, and received numerous awards including a James Beard Foundation invitation to cook at the Beard House. Responsibilities included personnel management, ordering and receiving of all foods and equipment, daily menu special, and training of new personnel. Sous-Chef February 1993 to November 1996 Company Name － City , State Worked with Chef David Burke in one of the most famous restaurants in N.Y.C during the mid-1990's. Promoted to Sous-Chef and traveled with him to help with other restaurant openings out of state. Chef Burke was a mentor to me and helped me to develop my palate and style of cooking, which still reflects my work today. Assisted with recipe development for his first book ""Cooking with David Burke"". Education Associate of Science : Culinary Arts , 1991 The Culinary Institute Of America － City , State Business administration , 1987 Kingsborough Community College Abraham Lincoln High School － City Business administration Skills Well versed in POS usage, Microsoft, Aloha and Cateredge.  Excellent communication skills, and the ability to work well either alone or as part of a team. Multi-tasking abilities and great decision making skills. Very detail oriented in providing exceptional food and ensuring that all guests expectations are met and exceeded.  Additional Information A complete listing of all references, awards, and accolades will be furnished upon request. Thank you for your consideration. ",CHEF 520," MULTI-SKILLED ENGINEERING MANAGER Qualifications Microsoft Project Microsoft Office Microsoft Visio IBM Rationale DOORS Communication/Presentations Risk Analysis Process Improvement CMPro Experience Multi-Skilled Engineering Manager 03/2015 to Current Company Name City , State Graduate of Boeing's GS&S Emerging Leadership Development Program. Selected to participate in Boeing's Systems Engineering Leadership Program. Tested and implemented first time quality metrics across Boeing's GS&S division. Recognized as a Technical Lead Engineer within the Hardware Engineering Integrated Product Team (IPT). Led a hardware team through the successful development and delivery of multiple F-15 training systems to customers including the United States, Korea, Singapore and Saudi Arabia. Manage a team of sixteen electrical and mechanical engineers who are responsible for the design and development of high fidelity training devices for the US Navy, Royal Australian Air Force and NASA. These devices include the P-8A, F-22 and the CST-100 Starliner. Lead multiple initiatives with a goal of continuous improvement. These initiatives have included a thirty-five percent reduction in the electrical engineering cost estimating relationship, simplifying the retrofit process, modifying the peer review process, implementing Design To Value and focusing on first time quality. Work with engineers on my team to aid them in their career development by providing them opportunities with increased responsibility. Responsible for staffing projects in work and new projects as they are awarded. Develop project schedules and monitor performance using Earned Value Management (EVM). Manage communication between multiple teams including systems engineering, procurement, manufacturing and software engineering. Lead Systems Engineer 08/2008 to 03/2015 Led a multi-functional team in the development of hardware systems to support military, space capsule and commercial flight simulators. Performed project management tasks such as working with the customer to define the scope of the project, developing project schedules, generating staffing profiles, and monitoring the project with EVM. Supported technical proposals by defining hardware solutions, developing project schedules, assisting in the creation of a Work Breakdown Structure, producing the Bill of Materials and providing hardware labor estimates. Served as the technical point of contact for multi-function teams including electrical engineering, mechanical engineering, software engineering, procurement and manufacturing. Presented technical solutions and project status to senior management and customers. Lead Electrical Engineer 05/2005 to 08/2008 Company Name City , State Led electrical engineering for the design, development, manufacturing and delivery of ten military flight simulators for the US Air Force and two flight simulators for Singapore. Team was able to complete electrical engineering tasks ahead of schedule and under budget. Initiated the lean practice of performing hardware checkout in the final phase of manufacturing instead of waiting for manufacturing turnover. This practice resulted in a schedule savings of three weeks per flight simulator. Validated electrical engineering drawings met the requirements and were compliant with our drawing standards. Supervised the installation of numerous flight simulators throughout the United States, United Kingdom and South Korea. Electrical Engineer 11/2001 to 05/2005 Designed electrical systems to be integrated in military flight simulators. These systems included AC/DC power distribution, video distribution, control loaders and communication systems. Designed wire harnesses for military flight simulators. This effort consisted of specifying the components, wire and connector sizing, and interfaces. Developed design specifications, schematics and assembly drawings for the manufacturing of military flight simulators. Played an integral part in the production of the first high fidelity F-15 flight simulator based on an architecture consisting of personal computers. Initiated the trade study to utilize commercially available uninterruptible power supplies instead of custom designed power distribution systems to provide power to simulators. Resulted in a cost savings of $150,000 per training facility. Education Master of Business Administration (MBA) Indiana University Bachelor of Science : Electrical Engineering Electrical Engineering BSEE University of Evansville Project Management Graduate Certificate Villanova University Interests Secret Security Clearance Youth Sport Coordinator and Coach Skills Air Force, budget, Hardware, Conflict Management, continuous improvement, DC, delivery, DOORS, electrical engineering, electrical systems, Engineer, Estimating, senior management, functional, drawing, Hardware Design, IBM, Leadership, Team Leadership, Leadership Development, Materials, mechanical, mechanical engineering, Microsoft Office, Microsoft Project, Microsoft Visio, Navy, peer review, power distribution, power supplies, Presentations, Process Improvement, procurement, producing, Project Management, Project Planning, proposals, quality, Risk Analysis, schematics, Siemens, software engineering, staffing, Systems Engineering, video Additional Information ADDITIONAL INFORMATION Secret Security Clearance Youth Sport Coordinator and Coach ",ENGINEERING 521," EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in menu planning using seasonal ingredients and a passion with cooking from scratch. Skilled in staff training and development. Previously managed more than 20 employees and organized small and large scaled events, including weddings and banquets. Highly dedicated in career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience with catering and events General knowledge of computer software High level of aesthetic and culinary execution Honest, trustworthy and punctual Knowledge of assigned diets Knowledge of inventory practices Management and leadership experience Strong client-interaction skills Strong time management skills Works well as a part of a team Energetic, friendly and enthusiastic Accomplishments Developed popular daily specials with locally sourced ingredients. Instructed chefs in the preparation, cooking, garnishing and presentation of food. Planned and prepared food for parties, holiday meals, luncheons, special functions, and other events. Featured in Plate Magazine Guest Chef at the Northern New England Home and Garden Show Meet the Chef Series Taught Cooking Matters Classes Experience 09/2007 to 02/2015 Executive Chef Company Name － City , State 2007 rounds chef 2009 promoted to sous chef 2011 promoted to executive chef Meets all timelines for menus and ordering. Create a farm to table culture in the café at Saint Joseph's College by utilizing the college's farms produce and livestock as well as creating business relationships with local farms, artisans, and other family owned companies Create weekly menus based on seasonality Takes over the ownership of the kitchen. Hires, trains, and supervises the daily conduct of the Chefs and Sous Chefs. Prices all menu and catering items, specifying portion and prep quantities while adhering to food, and sustainability guidelines. Maintains and monitors kitchen payroll in conjunction with business forecasts and the budget. Ensures that food cost meets budgetary goals each week in all operations by establishing purchasing specifications, product storage and usage requirements and waste control procedures. Reviews catering portions and pricing quarterly, suggesting changes and monitoring waste from events Catered special events for the board of the college, weddings, and other events from 10-1200 people Uses a variety of high quality food items that are creatively well prepared, presented and flavorful in a cost effective manner in the Cafés and catering. Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards. Prepares a well balanced menu that meets the cultural and dietary needs of the Café guests. Meets and exceeds the expectations of the customer's perceived value. Knowledge of multi ethnic cuisines Knowledge of gluten free, vegan, and other allergen restrictive preparations. 06/2006 to 01/2008 Line Chef Company Name － City , State Prep food for the kitchen Create Specials for the dinner and lunch menu Cooking food for large banquets including weddings and other functions up to 300 people In charge of training new cooks Cook breakfast, lunch, and dinner Clean the kitchen in detail Gained knowledge of building each dish from scratch. 07/2005 to 10/2006 Line Cook Company Name － City , State Prep food for the line Cook everything from appetizers to fried food, to the main dishes In charge of creating my own specials every day In charge of closing the restaurant Clean the kitchen in detail In charge of training new cooks Developed strong multi-tasking skills by working alone in a busy kitchen. 10/2004 to 04/2005 Line Cook Company Name － City , State Prepped food for line. Cooked appetizers, soups, sandwiches, and all fried foods. Detail cleaned the kitchen. Developed strong communication skills by working in a high pace kitchen environment. Education 2004 Associate of Arts : Culinary Arts Southern Maine Community College － City , State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted to sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member of American Culinary Federation Member of Share Our Strength Taught Cooking Matters Classes Featured in Plate Online Magazine Guest Chef at the Northern New England Home and Garden Show Member of Farm to Institution New England ",CHEF 522," ACCOUNTANT Summary Enthusiastic, knowledgeable professional with experience and proven success in program and project management, online and instructor led design, development and facilitation. Outstanding problem-solving skills, as proven through implementation of accounting software packages, significantly improving billing and reporting processes. Excellent management skills, encouraging career growth of subordinates through additional training and opportunities. Keep up-to-date with industry changes through professional affiliation. Core Qualifications Microsoft Office Suite *VideoScribe Software *PeopleSoft Finance Applications Professional Experience Accountant Senior Manager January 1995 to Current Company Name － City , State Project Management, Training Facilitation, Instructional Design and Development Managed the projects to design and develop the 1½ day instructor led training, Operational Effectiveness Phases I - IV for Select Service Assistant General Managers and Operations Managers, managing project milestones and coordinating resources. Currently developing Phase IV. Lead the design and development of the global Senior Property Executive Assessment training for Executive Recruiters. Developed the curriculum and training materials for the iT organization's professional development initiative. Lead the re-design and development of the global Interviewer Certification program. Managed the project to design and develop all training material for the myHR and PeopleSoft HRMS upgrade. Lead the re-design, development and program re-launch of the global At the Helm Front Office Leadership training program for the Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing and managing development resources and schedules. Designed, developed and facilitated instructor led and online classes for the organization's finance associates for Project Oceans and Project Eclipse. Delivered instructor led training to domestic and international audiences including the Change Management: The Fundamentals course. Client Relations and Program Management Learning representative to the Finance discipline, performing needs analysis and advising on learning strategies and training design and development for finance personnel. Coordinated the logistics for Headquarters training programs, including managing the instructor cadre, setting annual training schedules and booking and setting up training facilities. Designed and analyzed program evaluations using Vovici and Metrics That Matter software, with a view to making improvements in training offerings. Marketed the training program to potential participants to encourage associate engagement and development. Accounting Prepared financial statements. Liaised with international hotel controllers and regional office personnel pertaining to billing issues, often referencing original contracts to provide validity of costs. Analyzed profits and losses for various international regions, with an emphasis on explaining variances in actual to budgeted results. Managed staff of three accounting assistants, hiring, performing reviews, and molding their careers through appropriate training. JANET A. STRUDWICK, PMP® CPA PAGE 2 Implemented the International Fee Revenue Database and PeopleSoft billing module, replacing manual system, by entering data and testing over eight months, ensuring execution of billing in two days, rather than two weeks, thus resulting in more timely invoice delivery, payables receipt and robust financial reporting. Instructional Designer/Training Manager/Database Manager/Senior Accountant January 2003 to January 2004 Company Name － City , State Online Course Instructor January 1993 to January 1995 Company Name － City , State Education and Training Master of Science : Education , 2003 CALIFORNIA STATE UNIVERISTY, HAYWARD － City , State GPA: GPA: 4.0 Education with, and option in Online Teaching and Learning Creating Effective Collaborative Learning Experiences GPA: 4.0 Bachelor of Science : Accounting , 1993 UNIVERSITY OF MARYLAND, COLLEGE PARK － City , State Accounting Bachelor of Science : Business Administration , 1983 COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY － City , Jamaica Business Administration Publications California Virtual Campus The Issue of Gender in Online Teaching and Learning,"" April 2003 Managing Conflict in the Online Classroom,"" March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, and How to Make it Effective,"" March 2003 Skills Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design and development, training material, training programs, upgrade, view Affiliations Project Management Institute *Member of the Association for Talent Development (formerly ASTD) ",ACCOUNTANT 523," PUBLIC RELATIONS SPECIALIST Summary Dedicated Communication Specialist with extensive experience in media relations and special event planning. Areas of expertise include writing for many audiences, public policy analysis and managing multiple priorities. Highlights Superb writer and editor Trained in media relations and crisis communication Print and electronic media Deadline-driven Exceptional problem solver Compelling public speaker Exceptional writing skills Event planning SEO knowledge Microsoft Office Suite WordPress Adobe Photoshop Quark XPress InDesign Final Cut Pro Skilled multi-tasker Focused and driven Dedicated team player Positive attitudeExcellent communicator Firm grasp of Associated Press Stylebook Social media communication (ie: Facebook, Twitter, LinkedIn, Ello, Women.com, Instagram, tsu, MySpace, Google+) Accomplishments Communicated with the public, elected officials, media and employees. Ran communications and public relations efforts on hundreds of projects with minimal budgets. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience Public Relations Specialist March 2012 to January 2014 Company Name － City , State Created position - took over duties from PR agency Promoted the plan to media, Health Plan members and the public Updated and monitored social media communication and website Wrote and implemented yearly Public Relations and Social Media plans Arranged sponsorships of area events, promotion and event planning Coordinated and implemented community relations programs and charitable events Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts. Developed and implemented communication strategies and information programs. Communication Officer January 2005 to August 2010 Company Name － City , State Hired into newly-created position to develop PR function Communicated with the public, elected officials, media and employees Wrote and distributed all press releases, speeches, newsletters and collateral material Planned and executed press conferences Trained executive staff on media relations. Prepared and briefed officials and staff prior to media interviews. Created and maintained Facebook and Twitter presence Analyzed public policy issues Wrote letters on commissioners' behalf to governor, federal, and state agencies Developed multi-media events, later uploaded video to website Assisted with planning and executing community meetings Created and implemented yearly Communication Plan Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote [Number] press releases and media advisories per week. Tracked negative communication about the organization on websites and blogs and developed strategies for addressing it. Devised optimal communications strategies to reach target audiences. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Marketing/Comm December 1998 to October 2004 Company Name － City , State Took over newly-created position from Public Relations agency Wrote and distributed all press releases, and responded to calls from media, including CNN and Associated Press Managed all marketing and communication for the hospital and its clinics, including design and placement of advertising, plus media and public communication Trained administrative and line staff in media relations, prepped and briefed staff members prior to media interviews Designed and wrote newsletters, brochures, direct mail pieces and other collateral materials Wrote and developed internal communication to staff, including unionized staff Coordinated the hospital's website Provided strategic and marketing advice to Senior Leadership team, board and physicians Created and executed yearly Marketing Plan, Communication Plan and departmental budget Planned and executed hospital open houses and educational events Managed Marketing/Communication staff and volunteers as needed Managed crisis communications, securing [Number] media articles and editorials in support of the company. Edited and revised all marketing content to guarantee the highest quality of writing. Managed company's formal employee communications system to distribute company news and critical information. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Wrote and edited company whitepapers, emails, newsletters and web content. Developed a brand identity, including a distinctive graphic style and tone, for all company communications. Wrote 3-10 press releases and media advisories per week. Devised optimal communications strategies to reach target audiences. Evaluated advertising and promotion programs for compatibility with public relations efforts. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Wrote and designed effective sales communications collateral. Planned and publicized events, including negotiating vendor contracts and designing promotional materials. Wrote, designed and edited newsletters, flyers, web content and CEO presentations. Managed internal communications, including production and management of print and electronic newsletters. Reporter/Editor December 1992 to May 1998 Company Name － City , State Researched and wrote news stories and editorials Copy edited other reporters' stories for grammar, spelling and accuracy Worked with Associated Press to provide them with photos and/or news stories Designed and laid out daily pages, including the editorial page Photographed various events, from news to sports and edited photos Responsible for managing the newsroom and other reporters in the editor's absence Wrote factually correct, concise and engaging news stories within tight deadlines. Gathered and verified factual information regarding stories through interviews, observation and research. Introduced fresh and new angles on previously-reported material to update and inform readers. Networked with various industry leaders and experts to gather multiple perspectives on issues. Captured visual content and edited general assignment stories for print Covered breaking news such as murder trials and fatal auto crashes. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote 3-7 news stories per day for print. Reported and penned front-page breaking news stories and provided real time updates online. Education Master of Communication and Leadership : Communication and Leadership Studies , 2015 Gonzaga University － City , State , USA Expected completion: fall, 2015 Will complete Certificate in International Media summer, 2015 Built cross-cultural competence through study abroad opportunities Problem-solving skills, analytical ability and adaptability Bachelor of Science : Communication , 1992 Oregon State University － City , State , USA Bachelor of Science Degree; Communication Presentations Planned and executed multiple press conferences. Planned, wrote and created first-ever State of the County Address, a multi-media presentation for an audience of 300, as well as three subsequent addresses. Created yearly Power Point presentation which the CEO presented at Chamber of Commerce meetings. Wrote speeches for CEOs and commissioners to present at ribbon cuttings and other community events. Skills Public Relations, Media Relations, PR, Advertising, Marketing, Budget, Direct Mail, Marketing Plan, Public Policy, Community Relations, Event Planning, Adobe Photoshop, Content Management Systems, InDesign, Microsoft Office, Ms Office, Operations, Photoshop, Quark XPress, Training, Video Production ",PUBLIC-RELATIONS 524," BUSINESS DEVELOPMENT MANAGER Professional Summary Served as resourceful and self directed business development manager. Defined and executed strategies and operations while leading collaborative full project cycles with National and Local Governments across Southern Africa. Spearheaded projects which improved life and health for over 40M people by providing low cost, safe, clean and reliable renewable energy- solutions to the complex regional electricity problem. International development experience and effective record of leading sales, strategic plans and financial reporting across three continents resulting in sales and project development operations of over $50m USD. Served as high-performing, award-winning and data driven Intelligence Analyst at the National Security Agency while performing duties as an Airman in The United States Air Force. Core Qualifications Experience in project management and driving product implementation Business development and strategic partner management Proven track record of initiating, implementing, and successfully driving new business opportunities from relationships with partners Ability to think strategically about complex issues, driving thoughtful recommendations and action plans Demonstrated ability to influence and communicate cross-functionally and across all levels Results-oriented Adept multi tasker Strong proposal writer Analytical problem solver Operations management Contract negotiation/review/drafting Financial records and processing Report generation and analysis Experience with execution and shaping complex agreements Accomplishments Generated a pipeline of more than $20m in net new opportunities in 12 months. Spearheaded company-wide prospecting, closing and project management endeavors for entire SADC region. Established 3 new corporate accounts averaging $15m in sales. Expanded multi-lateral relations with Middle East and USA to strengthen security and partnership. Received Global War on Terrorism Service Medal. Rolled out new company products in just 8 months, resulting in the largest Government investment in solar lighting. Experience Business Development Manager 09/2013 Company Name City Developed strategic and operational relationships across 3 Foreign Governments. Exceeded targeted sales goals by $24m USD. Generated new accounts by implementing effective networking and content marketing strategies. Directly managed multi-million co-operative budgets supporting global GTM strategy. Identified strategic partnerships and gathered market information to gain a competitive advantage. Created value propositions, international programs and strategic plans while maintaining multi-location, International accounts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Developed growth plans by identifying key clients and targets. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Collaborated with account executives to penetrate new accounts and identify potential customers. SALES MANAGER 01/2010 to 01/2012 Company Name City , State Assisted financial director and other company leaders in due diligence and negotiations related to acquiring or disposing of assets. Collaborated with senior leadership team to monitor business performance in all areas including, but not limited to, capital allocation, sales, acquisitions and marketing. Coordinated and managed major proposal processes from initiation to implementation. Led data analysis resulting in comprehensive global strategies. Designed and implemented strategic sales plan including new product development; increasing sales by over 20%. Mastered MS Office to highlight financial models and analysis to suggest investment opportunities. Strong aptitude for analytical and financial modeling with demonstrated attention to detail and sales. Intelligence Analyst TS//SCI 11/2002 to 11/2007 Company Name City , State Identified strategic partnerships and gathered market information and other data to gain a competitive advantage. Complied and delivered performance updates and planning meetings for Agency executive team. Conducted international research, data gathering and analysis in direct support of POTUS / SECDEF. Education Bachelor of Science : Management 2013 Rutgers University City , State , USA Executive Education; Management Stanford University Graduate School of Business City , State , USA Additional Information Passion for making lives better across the world. Distinctive problem solving and analytical skills, combined with impeccable business acumen and ability to communicate confidently, effectively and persuasively. Desire to make significant contribution to a growing International organization. Measurable business strategy and operational experience. Coordinated initiatives and projects and delivered timely results for global organizations. Global Entry Passport Holder / U.S. Citizen Skills Account Management Analytical Skills Asset Management Budget Business Development and Operations Closing and Negotiation CRM Financial Modeling Leadership Networking MS Office Research Teamwork Strategic Planning ",BUSINESS-DEVELOPMENT 525," GUEST TEACHER Professional Overview A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events. Core Qualifications Creative lesson planning Excellent relationship building skills Experiential learning Interpersonal, oral, and written communication skills Differentiated learning Positive and encouraging Able to work independently and as a member of a team Curriculum lesson plan development Accomplishments Secondary 7-12 Social Studies. Issued: 11/17/15. Education MBA , Business 2006 University of Nevada － City , State Business Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science Experience Guest Teacher Jan 2015 to Current Company Name － City , State Managed classroom responsibilities and maintained continuity of the learning process. Incorporated cooperative education and role playing activities to establish a relationship between course material. and student's life experiences. Encouraged critical thinking skills through the use of challenging debate. National Account Manager Jan 2005 to Jan 2014 Company Name － City , State Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel. Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels. Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue. Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs. Regional Sales Manager Feb 2000 to Jan 2005 Company Name － City , State Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners. Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment. Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations. Presented comprehensive instructional seminars at regional and national meetings. Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities. Led internal cross-functional and external teams to ensure franchise store growth and timely store openings. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Publications Oral History www.lawrence.lib.ks.us/oralhistory/nether.html   Presentations Corporate Culture https://www.youtube.com/watch?v=TAtH6y7ebDo Memberships/Scholarly Societies Fraternity www.lasvegasnupes.com/curtisnether.html   Skills branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills ",TEACHER 526," TELEPHONE INTERVIEWER Summary Organized, task oriented professional with experience in customer support. Background includes skilled active listener, strong customer service experience and ability to respond to the end-user in a business professional manner. I am highly effective in using technical domain knowledge. Self-starter committed to taking ownership and capable of completing assigned projects independently and in a team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable and receivable Customer Service Inbound and outbound calls PC and MAC OS Microsoft Word 1 Experience 04/2013 - Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) is the statistical and data collection arm of the U.S. Department of Agriculture (USDA). More than 300 official reports issued by NASS help maintain an orderly association among the output, supply and marketing sectors in agriculture. Performs telephone interviews for a wide variety surveys and censuses. Telephones respondents and explains the purpose of survey or census to gain cooperation. Obtains and records data on a survey instrument. Reviews information for completeness, edits and assist in the clerical processing of the collected information. Migrated thousands documents into ECM (Enterprise Content Management System) in an effort to sunset legacy Intranet Server into a SharePoint environment. This included reviewing & categorizing each document, applying metadata, and then, publishing the document for internal agency viewing. What is a SharePoint site. A SharePoint site is a Web site that provides a central storage and collaboration space for documents, information, and ideas. A SharePoint site is a tool for collaboration, just like a telephone is a tool for communication, or a meeting is a tool for decision making. A SharePoint site helps groups of people (whether work teams or social groups) share information and work together. For example, a SharePoint site can help you: Coordinate projects, calendars, and schedules. Discuss ideas and review documents or proposals. Share information and keep in touch with other people. 05/2011 - 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services to over 450 clients. Handled customer questions, complaints, and billing inquiries. Skilled in resolving customer issues with one call resolution, Proactively offered alternative solutions where appropriate with the objective of retaining customer's business Managed business transactions in connection with activation of new customer accounts on a computer terminal and communicate with customers and Frequently made financial decisions to protect/collect revenues and adjusts customer accounts. 10/2010 - 05/2011 Company Name Sales Executive is one of the world's leading media and entertainment companies. It serves 150 cities through 850 owned radio stations in the U.S., as well as more than 140 stations in globally. Securely acquired potential client information to establish new internet service. Monitored and reported on sales activities and followed up for management Advised customers on forthcoming product, developments and discussed special promotions. Reviewed own sales performance, aimed to meet or exceed targets, plan and carry out all sales activities on assigned accounts and areas and was also responsible for ensuring customer satisfaction and managing quality of product and service delivery. 12/2008 - 11/2010 Company Name Stocking Associate Walmart is a global retailer of stores, online and through their mobile devices; servicing more than 245 million customers weekly in 10 countries and fiscal sales of approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material into the store, prepared it for the store shelves, checked deliveries for accuracy, verifying that quantities received matched bills of lading, purchase orders and other documents. Organized the stock room to ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage by researching inventory discrepancies, and reporting suspicious activities to loss prevention specialists, maintained ongoing and proactive communication with key partners about new arrivals, order overages/shortages, and delivery delays. Education 2012 Gateway Institute of Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site ",AGRICULTURE 527," BUSINESS DEVELOPMENT Career Overview Committed and motivated professional with exceptional customer service and decision making skills. Extensive experience working with a diverse client base and delivering results. High-achieving professional possessing excellent communication, organizational and analytical capabilities. Background in business development, customer service and project management. Skill Highlights Problem resolution Results-oriented Meticulous attention to detail Managing multiple priorities Microsoft Office proficiency Customer relations specialist Employee training and development Core Accomplishments Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Coordinated all department functions for team of 40 Increased office organization by developing more efficient filing system and customer database protocols. Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Planning   Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 40 employees. Ensured staff was equipped with all necessary supplies and collateral for long distance travel. Scheduling   Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork. Professional Experience Business Development February 2015 to September 2015 Company Name - City , State Responsibilities have included setting up new with vendors, manufactures and contractors by implementing effective networking and content marketing strategies. Added value to marketing material by introducing creative advertising concepts. Generated new sales opportunities through direct and telephone selling and emails. Coordinated and managed major proposal processes from initiation to implementation. Successfully established effective systems for record retention by creating database for daily correspondence tracking.Standardized department filing system to increase efficiency. Service Manager November 2014 to February 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Interviewed, hired and trained new quality customer service representatives. System Technology Specialist November 2012 to January 2014 Company Name - City , State Support customers with reconfiguring of system software. Trouble shoot and repair systems in timely manner, per customer contracts. Assist with bringing new systems on line and training. Project Manager April 2012 to November 2012 Company Name - City , State Define project scope, goals and deliverables. Manage cost, schedule, and performance of project, while working to ensure the ultimate success and acceptance of the project. Mentor staff consulting excellence and encouraged best practice of company standards. Support Manager April 2011 to December 2011 Company Name - City , State Responsible for departmental staffing needs, performance management, training and development, and daily management of customer service employees. Manage all service issues to customers satisfaction to 98% Developed quality assurance program that reduced warranty calls by thirty percent in the first two months realigned staging and routing process to create more steam lined operation, minimizing overtime first time service calls were completes at a 20% higher success rate maintain and track monthly reports customer satisfaction, warranty expenditure, outstanding work order reports. Develop plan for sales department for reoccurring revenue Member of KAIZEN board Support all departments on an as needed basis. Project Administrator September 2006 to December 2011 Company Name - City , State Responsible for creating and maintaining project records, hard and electronic copies, transmitting them accordingly to internal and or external customers. Create and maintain budget reports on all active jobs Supporting the project managers with any additional reports, scheduling, RFI's, purchasing, create and update job submittal packets and operation manuals coordinate training for internal and external customer. Education High School Diploma : 1996 Denver High School - City , State General Studies Front Range Community College - City , State General Studies Skills Active Learning, Client Relations, Computer Proficiency, Creative Problem Solving, Critical Thinking, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Internet Research, Letters and Memos, Minute Taking, Multi-Task Management, Organizational Skills, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Travel Arrangements, ",BUSINESS-DEVELOPMENT 528," HEALTHCARE CONSULTANT Executive Profile seminars and 200 media interviews, executive health/longevity expert and corporate wellness consultant. Created award-winning preventive care/patient education center in Family Medicine Residency. Developed residential wellness program at world-renowned Cooper Clinic in Dallas from ground floor. Administered $800,000 Kellogg Foundation grant to train physicians for Public Health and Preventive Medicine. Developed innovative nutritional system to rank high nutrient-density foods and motivate individuals to simple healthy eating. Designs for Wellness consulting with corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies for health/wellness publications, healthy food products, and nutritional supplements. Personal Objectives My career goal is to utilize my experience and skills in a larger organization, work with teams to create innovative products and services in health promotion, disease prevention/management, and human longevity fields. Collaboration with diverse groups to synergize process of product development and implementation of patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 to Current Company Name － City , State Specializes in assisting physicians, hospitals, outpatient rehabilitation clinics, and a diverse list of other healthcare providers throughout the U.S. and abroad to achieve their strategic and operational goals. President and Founder January 1990 to Current Company Name － City , State Responsible for overall strategy and implementation of all aspects of the business. Company provides consulting and training seminars in the areas of executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, and longevity. Publishing in the areas of nutrition, fitness, wellness, sports, and spiritual development. Executive Director January 1984 to January 1990 Company Name － City , State Developed residential Cooper Wellness Program at Cooper Clinic from ground floor resulting in multimillion dollars of revenue and educational assistance in improving health, longevity, and quality of life for thousands of clients, both domestic and international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 to December 1983 Company Name － City , State Created award-winning Preventive Care teaching program from start-up for medical residency program. Won $60,000 grant to fund The Preventive Care Learning Center, a patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills and won Patient Care Magazine's Award for Excellence in Patient Education by a Family Medicine Residency. Developed off-campus Master of Public Health program for residents and allied health professionals in conjunction with Loma Linda University and an $800,000 Kellogg Foundation grant. Appreciation Award for Developing a Nationally Recognized Program in Preventive Care at the Florida Hospital Family Medicine Residency, 1984. Education Doctor of Public Health : August 1980 Loma Linda University － City , State High level specialist in wellness and lifestyle management intervention. Academic preparation, practical skills, and administrative abilities in developing, implementing, and evaluating programs and protocols designed to address a wide spectrum of health issues-particularly those dealing with chronic disease-including health risk appraisal, nutritional assessment and recommendations, exercise testing and prescription, and smoking cessation counseling. Six-month Clinical Practicum at Kaiser Permanente Preventive Medicine Dept. in Riverside, CA including lifestyle counseling for clients in areas of smoking cessation, weight management, fitness training, and chronic disease risk factor reduction. Master of Public Health : August 1980 Loma Linda University － City , State Specialized professional training in community nutrition to assume leadership position in assessing community nutrition needs; and in planning, directing, and evaluating the nutrition component of health promotion and disease-prevention efforts. Bachelor of Arts : Business Administration , June 1977 Andrews University － City , State GPA: Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Business Administration Courses included Economics, Principles of Management, Business Law, Business Ethics, Principles of Marketing, Accounting. Enrolled in Honors English. Andrews University Honored Alumnus of Achievement Award, 2013. Bachelor of Science : Health , June 1977 Andrews University － City , State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage and Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching ",HEALTHCARE 529," MARKETING, COMMNICATIONS, & PUBLIC RELATIONS SPECIALIST Summary Public Relations Consultant knowledgeable about planning, creating and implementing campaign strategies and media relations placement. Highlights Biography Writer Microsoft Office proficiency Self -Motivated Team Player Effective Communication Creative Problem Solving Office Organization Wardrobe Organization Front Desk / Greeter / Customer Service Office equipment: Fax, Scanner, and Multi phone Line Proficient in Microsoft Brand development Office Suite and Adobe Photoshop Research skills: legal, marketing, and location scouting Licensed and Trained Cosmetologist Certified Makeup Artist Westlaw and LexisNexis Knowledge of copyright law Project management Presentations Self-directed Knowledge of copyright law Westlaw and LexisNexis Office management New customer acquisition Problem solving Project management Copywriting and copyediting Promotional campaigns Relationship building expert Marketing and sales specialist Deadline-driven Exceptional multi-tasker Decisive problem solver Organized and efficient Motivated team player Time management Proper phone etiquette Works well under pressure Social media knowledge Understands grammar Labor relations Meeting planning Travel administration Legal administrative support Executive presentation development Scheduling Mail management Business correspondence Self-starter Human resource laws knowledge Multi-media marketing Direct mail campaigns Special events planning Skilled negotiator Graphic design Accomplishments Litigation   Assisted attorneys with trial preparation, developed trial exhibits to motions and reviewed/organized documents for trial discovery. Legal Administration Tasks   Generated, typed, formatted and edited letters, documents, motions, briefs and client forms. Hired, trained and managed a team of 15 Launched aggressive growth plans that helped increase customer base significantly. Market Research Defined industry segments and identified opportunities in domestic and international markets. Organizational Development Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch. Initiated Email Marketing Project Directed team to develop database of more than 250 K double opt-in members for weekly product update emails. Experience Marketing, Commnications, & Public Relations Specialist January 2001 to Current Company Name － City , State Cultivate and maintain close and productive relationships with journalists, bloggers and opinion leaders. Create print and Web-based communications materials; story pitches, press releases, Q-and-A interviews, presentations, video scripts and speeches - that are consistent with your client's image and message. Public speaking Correspondence with press on behalf of clients Press preparation of the client for conferences, media interviews and speeches. Marketing Intern Company Name － City , State Social media outreach Event Planner August 2010 to July 2014 Company Name － City , State Assist with negotiations for space contracts; Conduct research; Book event space after making site visits Create and revise room layouts for each event Order supplies and audiovisual equipment Arrange food and beverage Ensure appropriate décor Gather information on each project to achieve quality event production Make travel arrangements Propose new ideas to improve the event planning and implementation process Serve as liaison between vendors on event-related matters Assist with managing on-site production and clean-up for events as necessary Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc. Close out of event Assist with preparing budgets and provide periodic progress reports to staff directors for each event project; Keep track of event finances including check requests, invoicing, and reporting; Coordinate appointments and visits to see our space, and scheduling of events on the calendar; Prepare and modify event contracts as requested. Legal, Royalties Intern to the Regional Director of Urban Music June 2013 to September 2013 Company Name － City , State Gathered and analyzed research data regarding statutes, decisions, legal articles and codes. Drafted meeting agendas, supplied advance materials andexecuted follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Created PowerPoint presentations used for business development. Made copies, sent faxes and handled all incoming and outgoing correspondence. Photocopied all correspondence, documents and other printed materials. Admissions Representative March 2013 to September 2013 Company Name － City , State Computed, recorded, and proofread data, records and reports. Researched, negotiated, implemented and tracked advertising and public relations activities. Defined project and company vision, strategies and tactics. Identified customer needs through market research and analysis. Managed the editorial content, design and distribution of the external company newsletter. Cultivated positive relationships with the community through public relations campaigns. School Board - Substitute Teacher September 2006 to May 2010 Company Name － City , State Applied progressive teaching principles to a class of 29 students, improving standardized tests scores by 17% in six-month period. Conducted small group and individual classroom activities based on differentiated learning needs. Communicated effectively with educators from various grade levels. Taught English Literature to grades 10-12.Used variety of teaching techniques to encourage student critical thinking and discussion in 9th grade World History course. Taught Creative writing to a diverse class of 20 students.Established and enforced rules for behavior and procedures for maintaining order among a class of 18 students. Developed, administered and corrected tests and quizzes in a timely manner. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Designed lesson plans focused on age and level-appropriate material. Human Resources Assistant May 2003 to May 2005 Company Name － City , State Developed training manual for new staff to ease transition for new employees. Effectively communicated with team members to maintain clearly defined expectations. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Directed personnel, training and labor relations activities. Advised managers on organizational policy matters and recommend needed changes. Reviewed federal and state laws to confirm and enforce company compliance. Created organizational flow charts and career path reports to evaluate employee compensation information. Ran the bi-weekly payroll process. Led a weekly open enrollment question and answer session with employees on benefit program updates. Developed, implemented and monitored programs to maximize customer satisfaction. Def Jam Records Marketing Assistant January 2003 to January 2005 Company Name － City , State Complete Works of Wardrobe 2009 List of Clients Live Nation Tennessee State University Busy Bee Marketing Def Jam Bailey's Billiards Coca-Cola Company Red Zone Entertainment Fli Musik Group Nashville ""Music City"" Fashion Show Carnivo Liquor Red Bull. Marketing Assistant March 2002 to March 2003 Company Name － City , State Marketing, Promotions, & Branding Assistant January 1998 to September 2001 Company Name － City , State Communicate with Marketing Department to ensure that the appropriate planning strategies and structures are in place and followed. Assist with the development of annual marketing plan for the organization Research for development of marketing plan Establish a system of reports and communications for all information from the marketing team to the sales team and for feedback Organize department meetings to review progress of programs and review of the week Employment Employment Agencies, Office Team, Volt, Adecco - Administrative & Marketing Temp Southern University Law Center- Chair, Barrister's Ball Sports and Entertainment Legal Association, President 2014 / VP of Entertainment 2013. Legal Assistant Intern May 1999 to September 1999 Company Name － City , State Completed case research via LexisNexis and Westlaw databases. Monitored legal volumes to verify that the law library was up-to-date. Collected data to prepare and draft settlement packages for clients. Composed and typed routine letters of correspondence. Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations. Organized legal memoranda and client correspondence. Education Juris Doctorate : Law , 2014 Southern University Law Center － City , State , USA B.S : Mass Communications , 2001 Tennessee State University － City , State , USA Mass Communications & Sociology 1 2008 Tennessee Technical Center － City Skills Administrative, Adobe Photoshop, Artist, Book, budgets, conferences, contracts, Creative Problem Solving, client, Clients, Customer Service, event production, event planning, Fashion, Fax, image, invoicing, notebooks, Law, Legal, managing, marketing plan, marketing, materials, meetings, Microsoft Office Suite, Office, Works, negotiations, Office equipment, presentations, Press, press releases, progress, Public speaking, quality, reporting, Research, sales, Scanner, scheduling, Self -Motivated, scripts, speeches, Team Player, phone, travel arrangements, video, Writer ",PUBLIC-RELATIONS 530," HR PROFESSIONAL Summary Dependable Self-motivated and assertive Human Resources Professional with innovative solutions and personal accountability who incorporates quality decision making to facilitate success and who promotes a team-oriented and open-door environment that is conducive to a successful staff. Skills Staff Recruitment & Retention Employee Relations, retirement Payroll, health and welfare HR Program/Project Management Orientation & on-boarding Training & Development Performance Management Leave of absence and ethics HR Policies & Procedures Organizational Development Core Competencies Extensive people's skill and outstanding communicating skills to drive effectiveness. Concrete skill trained in HR in the capacity of HR assistant for 3 years and more than 12 years hands-on experience in customer and financial services. Experience in the administration of benefits and compensation programs and other Human Resources programs. Quickly learn procedures and methods, with exceptional organizational skills. Evidence of the practice of a high level of confidentiality and trustworthiness. Proven experienced team player bringing enthusiasm and energy into group efforts. Experience HR Professional 04/2013 to 06/2014 Company Name City , State Respond to and resolve issues or questions raised by employees or leaders regarding benefits, payroll, HR policies/procedures, general transactions or other HR-related activities. Utilizes in-bound phone queue, e-mail, and face to face to receive inquiries as well as provide resolution. Provide accurate information and counsel to employees and/or people leaders on their questions and issues, escalating when appropriate. Act as the first point of contact for employee/manager questions - Confirmation of employments with various external agencies and liaise with third party callers. Trainer for new employees and new procedures. Handles highly sensitive and confidential information on a daily basis, an acts as a liaison between customer and 2nd level support. Assist employees with all matters regarding leaves, including short-term disability and long term disability, and assist employees with questions and concerns regarding, work environment, problems with management, leave of absence, resignations etc. Thoroughly document and record all inquiries and resolutions within the information tracking database to ensure the recording of complete information for future reference and archival purposes. Document escalation issues including party to whom matter was escalated. Begin applying troubleshooting techniques to issues that are more complex in nature; determine when escalation to a team leader or specialist is appropriate to the situation. Process HR and/or payroll transactions in the HR Management System (HRMS) Validate accuracy of all transactions, particularly those affecting employee levels, pay or benefits. Receive and make telephone calls to respond to, and resolve customer inquiries and concerns. HR Assistant 07/2011 to 05/2013 Company Name City , State Liyanage & Co, Trained under and worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training and incentive programs. Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR assistant workplace issues. Employee recruiting strategy Developed and enforced company policy and procedures Developed company personnel policies Facilitated the criminal background check Managed the employee rewards programs, Surveys and research. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database Client/Advisor Professional 11/2011 to 07/2012 Company Name City , State Ameripise Financial, Minneapolis MN. A leading company in financial planning Assist advisor and clients in processing and maintain financial products and services offerings. Provide guidance and assistance on updating consumer lending products and other financial products. Interacting with intra-company teams and providing assistance in completing customer cases and product offerings. Guide advisors and clients through estate settlement, ownership changes, marital status changes and beneficiary changes. Personal Banker 09/2008 to 09/2011 Company Name City , State Wells Fargo Bank, Minneapolis MN, A foremost organization in banking and financial field. Customer assistance for personal/business/consumer lending products Working with Wells Fargo partners in privet banking, insurance, mortgage, investment and retirement to increase solutions and profits. Coaching and working with tellers and customer representatives in maximizing service and sales solutions. Helping to bring branch customer satisfaction scores up and striving to meet optimum customer satisfaction resulting in successful survey outcomes for branch. Working as a loan office, originator, opening and maintaining consumer loans Education Master of Art : Human Resources Management May 2012 Concordia University City , State Bachelor of Arts : Art-(HR & Communication ) April 2007 University of Colombo City , Sri Lanka ",HR 531," MEDIA SPECIALIST II Professional Summary I want to continue to embark on a progressive career path, building successful public relations and communications programs and have continued success in implementing media relations plans designed to expand market awareness. I develop communications strategies that build key relationships with stakeholders and constituents and create innovative initiatives, that foster and create strategic partnerships and alliances. Core Qualifications Organization Image Control Public Relation Initiatives Information Dissemination Social Media Management Media Production (Adobe) Communications Experience 05/2014 to Current Media Specialist II Company Name － City , State As Media Specialists II I develop and implement public information programs to inform the citizenry of activities, programs, services, and objectives of the San Bernardino Probation Department. I maintain and develop content for the department's website and assist with media requests. I also develop and implement electronic and social media policy and practice. This position requires that I create and prepare media for public presentations, and evaluate the effectiveness and coverage of public information activities and outreach. I design, coordinate and direct promotional projects; and serve as the department's lead photographer and videographer. 01/2008 to 07/2015 Owner/Operator Company Name － City , State (officialnxp.com) is a freelance marketing and media production firm. I coordinate a group of independent freelance production professionals to provide television production, marketing materials, event coordination and web media modules. As owner my main duties include marketing research, message customization, and media production. Under this company I also freelance as a camera tech for ESPN and Fox Sports South. 01/2008 to 01/2010 Assistant Program Director Company Name － City , State As assistant program director I coordinate all the local public access channel programming. This includes scheduling programs to run, writing and producing original programming, marketing the channel to the citizens of Pitt County and soliciting and organizing local producers in the creation of programming. 01/2002 to 01/2008 Public Information Officer Company Name － City , State As Public Information Officer (PIO) I served as a communications liaison between the media, county staff, Government officials and citizens in order to facilitate the timely dissemination of information about programs, services, and activities. The office was also responsible for maintaining and operating the local PEG Access Channel Pitt-TV. As PIO I was responsible for creating, editing and scheduling all programming for the Governmental and Education portions of the channel. The office coordinates press coverage for all major functions of the County and managed special event planning. Public Information produced County publications for staff and the community including videos, newsletters, brochures, a calendar of events, and an annual report. I also served as content manager of www.pittcountync.com. I managed the administrative functions of the office, which included the administration of a $200,000 annual budget. 01/2001 to 01/2002 Communications Specialist Company Name － City , State Increased visibility of County services by developing and producing video, radio, and web programming that enhanced the vehicles by which information was disseminated. Coordinated the redesign of the County web site. I developed an internship program for college students that focused on media development within the communications field. Created the first interactive employee electronic newsletter. 01/1999 to 01/2001 Associate Producer / Videographer Company Name － City , State I organized story schedule for 6 p.m. and 11 p.m. newscasts and write story scripts for newscasts and website. I also produced video for special projects and promotions. Education 1999 Bachelor of Science (BS) : Mass Communications Marketing/Public Relations East Carolina University － City , State Mass Communications Marketing/Public Relations 1997 Associate of Art and Science (AAS) : Pre-Liberal Arts Computer Science Pitt Community College － City , State Pre-Liberal Arts Computer Science Professional Affiliations Capio (California Public Information Officers) Interests My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts. Additional Information Interests My interest and activities are grounded within the creation of audio and visual arts, such as photography, videography, and graphic arts. Skills Administrative Management functions, Website Management, Image Control, Governmental Relations, Public Information, Media Production, Marketing, Publication Design, event planning, Cable Television Franchise Coordinator ",DIGITAL-MEDIA 532," BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 to Current Company Name － City , State Leads vision, strategy, and execution for all facets of operations and business development at a $45MM automotive dealership, with accountability for the success of 52 employees. Credited with improving the effectiveness of the business through strong leadership and the hiring of personnel with talent and experience in customer service, finance, and business development, yielding increases in profit and lower costs. Implemented formal daily training and professional development on sales and service principles that improved the accuracy and focus of sales efforts while building leadership capabilities in managers; driving revenue growth 25%. Maintains a daily inventory of $7.5MM in new vehicles and $1.4MM in used vehicles. Championed the adoption of DealerSocket as the company's CRM tool, empowering 100% of the sales force to manage the pipeline of leads and opportunities while documenting engagements with clients and prospects; directly Impacting sales revenue increase of over $1MM. SALES MANAGER January 2004 to January 2010 Company Name － City , State Launched a website and adopted secondary financing and other relationships to spark online lead generation; additionally, expanded the dealerships marketing strategies to include digital elements that included SEO, SEM, YouTube advertising and Google AdWords while increasing the frequency of television ads; shifting digital advertising to 50% of $1MM yearly budget. Consistently ranks first in Kia dealership sales volume year after year; in 2015, navigated the dealership to rank 25th in the nation for total sales volume. Achieved a district-high digital sales closing ratio of 13.2%, beating the average district ratio of 7.2% and regional ratio of 10.1%. Within the first year, lowered variable inventory expenses by 63% while generating a net profit of over $1M. Outstanding results, boosting new car profit by 37% in the first year, coupled with significant increases in Net Promoter Score with a 100% customer issue resolution rate; recipient of the President's Award in 2011, 2012, 2014, and 2015. Recognized as the top sales leader in the district, outperforming 14 dealerships throughout Western and Central New York; in 2018 YTD, reached 13% increase in sales volume over the prior year while the district and the Northeast Region experienced declines. Pioneered a shift in the business model at a leading Ford dealership from new car sales to sales of previously-owned vehicles, positioning the company as the top-ranked dealership for Ford vehicles in the Rochester area. Expanded the employee base from four team members to eight. Skyrocketed annual revenue from $3.2MM to $10.8MM, translating to growth in sales volume from 15 vehicles per month to over 50. In command of $1MM inventory acquisition and product management. Implemented and managed 3rd party digital marketing partners; fostering increased sales over 100% in first year. General Sales Manager Company Name － City , State Sales Manager Company Name － City , State Sales Manager Company Name － City , State Accomplishments Reynolds and Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing & Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create the perfect General Manager, he/she would have all of your management, sales, and marketing qualities."". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor of Arts Degree : Business Administration and Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration and Management Summary ACCOMPLISHED SALES & BUSINESS DEVELOPMENT LEADER BUILDS & LEADS STRONG TEAMS / TOP REVENUE PRODUCER / EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished and results-driven Sales and Business Development Leader with broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, and revenue growth. Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fuccillo Kia, directs a team of 52 employees sustaining $45MM in annual revenue. A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with market-leading corporations; credited with introducing best practices, training, and other process improvements to bolster the effectiveness of sales teams. An effective communicator who leverages an unwavering commitment to excellence to build and execute innovative sales strategies, consistently delivering positive results in challenging and highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed and Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website ",BUSINESS-DEVELOPMENT 533," PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer  requiring leadership and exceptional people skills. Certified by the National Exercise and Sports Training Association (NESTA) and certified TRX trainer and Kettlebell trainer. Versed in various strength, agility group and private training sessions as well as specializing in high performance, sports and weight loss regimens. Office Manager  requiring management experience and superior customer service skills.  Scheduling appointments, insurance billing, phone skills, accounting, product sales and inventory and creating a caring and friendly environment are some of the skills involved on a daily basis. Massage Therapist with customer relations as well as customer comfortability and trustworthiness are important skills necessary to be successful.   Specializing in Deep Tissue, Sports, and Swedish Massage. Membership Management  with management experience in organizing, updating and facilitating Memberships for members of the YMCA.  Restaurant Hostess  with skills including phones, reservations and customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 to Current Company Name － City , State My current employment at Wellfit Malibu as a Fitness Professional I lead group and private classes. Classes at Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics and Agility Training, Aqua Fitness and Restorative Stretch classes. I am also responsible for administering the guests Test In and Test Outs using our InBody machine which records their body fat percentage, lean muscle mass, water levels, etc.. I take their measurements and explain their results to them for their future use in their fitness and nutrition journey. For those looking for a more in depth look at their fitness levels I can give them aVO2 Max and/or RMR testing at Wellfit Malibu. Most of all I enjoy helping and watching our guests transform physically, emotionally and spiritually right before my eyes. It is exciting to see what people can accomplish when they trust the support system around them and when they truly start to believing in themselves and their abilities. Manager/Certified Personal Trainer October 1995 to Current Company Name － City , State I currently work part time as an Office Manager and Professional Fitness Trainer which is both challenging and rewarding. My daily responsibilities as an Office Manager include; answering the phones, scheduling appointments for our Chiropractors, Physical Therapists, Massage Therapists, our Acupuncturist, our Skin Specialist and my own clients for Fitness Training. I am also required to keep the office accounting and insurance billing up to date. I order, label, sell and stock retail products as well as keep the office clean and efficient at all times. My goal is to provide a smooth running and well-balanced environment for both the patients and employees. As a certified fitness trainer my expertise has evolved by working with all different types of people; the young, the elderly, the weak, the strong, the couch potato, the professional athlete, the stay at home mom/dad, the workaholic, the rich and famous and the down to earth, all who have a similar goal in mind - Strength and fitness for a healthy lifestyle. I developed of a beach workout called ""Beach Plyo"" which incorporates cardio, plyometric training, endurance, strength training and coordination.   It is a total body workout in the soft sand which utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc..  It is an intense class for those seeking something off the main grid and want a bit of a challenge. I have also developed specific programs for the elderly so that they stay mentally and physically fit therefore preventing injury and/or illness. In geriatric training there are two main focuses: Balance/Gait and muscle development. Through exercise routines consisting of standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi and basic strength exercises they can accomplish increased muscle  strength, bone strength and their ability to walk and move. By keeping them active and physically strong improves their overall quality of life. I have also taught, coached and trained young children and teenagers in specific sports as well as for overall fitness. I have coached kids in track and field, soccer, softball, swimming and cross country. I love the simple competitive nature of kids. I enjoy finding ways to keep them motivated while keeping it fun. It is incredibly rewarding to watch them reaching goals they never thought was possible. Being a fitness trainer allows me to share my knowledge and experience with others and it also keeps me focused, balanced and organized. I have chosen an overall healthy lifestyle that I believe is inspirational to those I train plus it gives me the energy I need to give them my absolute best. Celebrity Personal Training Clients include: Patrick and Jillian Dempsey (Professional Actor & Make-up Artist to the Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner and Creator of Chrome Hearts Jewelry and Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer and Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter of Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 to September 1994 Company Name － City , State  I owned and managed an independent massage therapy business out of the Total Woman Gym in my hometown of Ventura, CA. I would advertise for my business and maintain a clean and serene massage therapy room with fresh linens and aromatherapy. As a Massage Therapist I enjoyed connecting with people in a therapeutic and professional manner. Professional Triathlete January 1989 to December 1995 Company Name － City , State As a pro triathlete I was given the opportunity to train and race all over the United States and internationally. I had the privilege of working and training with performance experts in track and field, swimming and cycling and triathlon. My sponsors consisted of Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), and Impex (a Japanese Nutrition company). Hostess September 1994 to October 1995 Company Name － City , State As a Hostess m y duties included setting up tables and stations for service, answering phone calls, making reservations, tasting food for quality and presentation and seating our guests in the appropriate sections. I really enjoyed working in an upscale restaurant where I had to exude confidence, poise and a positive attitude along with an excellent knowledge of food service. Membership Manager September 1987 to October 1990 Company Name － City , State As a Membership Manager I was responsible for selling, managing and updating all memberships for the gym. This job required many phone calls and meetings with new and existing members. I would make sure they were content with their membership and their experience in our gym. I truly loved working with people of all ages on a daily basis and making sure that all their needs were met. Education High School Diploma : Jun 1988 BUENA HIGH SCHOOL － City , State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate of Arts VENTURA COMMUNITY COLLEGE － City , State , United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City , State , United States UNITED STATES Continued my undergraduate program and ran cross-country for the school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework and began Sports Medicine Program x Began my studies in Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service and Satisfaction. ",FITNESS 534," HR COORDINATOR Summary Highly accomplish human resource professional, proficient at developing policy, standard operating procedures, and best practices. Proven expertise in recruiting, training, employee development, retention, performance management, and conflict resolution. Adept at managing multiple projects simultaneously while demonstrating high performance standards with astute attention to details and deadlines. Organizing large amounts of time sensitive information and evaluating priorities. Able to thrive under pressure while maintaining enthusiasm and motivation. Proficient in MS Word, Kronos, Excel, PowerPoint, Outlook, HCMS. Experience HR Coordinator Apr 2012 to Current Company Name － City , State Ensured compliance with Federal, State, Local Laws and ARAMARK Policy Ensured job postings were posted onsite utilizing an active Job Postings Board and all open positions are posted with the appropriate local and state agencies. Assists the District Safety Leader in managing key safety processes including the administration of workers compensation processes and the safety component of District Manager Monitor. Processed all new hire paperwork, ensures completion of background checks, true-screen administration, I-9's. Ensured Wage & Hour compliance, training, and oversight to include applicant tally and postings. Ensured job offers are made utilizing appropriate processes. Conduct legally sound investigations and mediate disputes/issues between managers and employees to bring to resolution Ensured organizational structure, wages, and position classification/job descriptions are aligned with business necessity in order to meet strategic initiatives, development and use of effective and efficient talent selection processes. Ensures managerial coaching/counseling related to the administration of ARAMARK policy and procedure. Ensured Affirmative Action Planning and Compliance Actively executes recruiting and staffing strategy at the unit level to meet staffing needs. Train managers in areas such as interviewing, hiring, terminations, promotions, and sexual harassment ensuring a positive and progressive work environment Ensured proper administration progressive disciplinary policy. Ensured the development and implementation of Employee Engagement and Retention Strategies. Updated employees manual covering disciplinary procedures, codes of conduct and FMLA policy. Ensures utilization of Performance Improvement Plans as needed. Ensured Encore Encore recognition program was implemented, appreciation for our employees, clients, and consumers. Administered Two Union Contracts within 6 partner companies. Established a relationship with staff members, interact with union representatives and management. Handled proper grievance procedures assistance; solve labor disputes within two union environments. Controlled the placement of 825 employees and schedules Manage all payroll functions, including bi-weekly payroll administration, submitting bonuses Verified the salaries, wages and compensation of employees, managed all PTO/VAC accrual Review & Handle Unemployment Claims Owner/Operator Jan 2009 to Jan 2012 Company Name － City , State Efficiently manage administrative/financial/accounting functions, purchasing, inventory control, and product service supplier relations Effectively interview, hire, train, schedule, direct, and evaluate team members, with a strong focus on the conveyance of quality customer service Apply superior communication skills toward diplomatically addressing, troubleshooting and resolving customer issues Started not-for-profit Animal Rescue Organization where I maintained all functions of the Animal Shelter office, including but not limited to, assisting the public with animal intake, adoptions, redemptions, and animal licenses. Office Manager Jan 2003 to Jan 2009 Company Name － City , State Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Accomplished financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Achieved financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency Maintain building systems by contracting for maintenance services; supervising repairs. Created positive, welcoming, supportive environment for residents, visitors, and property associates Filed court documents for eviction and attends scheduled court hearings as Landlord's representative Prepared reports by collecting, analyzing, and summarizing data and trends. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Accomplished organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Interviewed, hire, train, schedule, direct, and evaluate contractors, with a strong focus on the delivery of quality customer service for the company and the tenants. Education Associates , Business Management Robert Morris College － City , State , US Associates in Business Management, Robert Morris College, Chicago, Il References are available on request 2013 Certifications ServSafe Food Protection Manager Certification 2013 City of Chicago Department Of Health, Certified Food Service Manger 2013 Professional in Human Resources, Certification, Pending Affiliations Member of SHRM Skills Customer Service, Receptionist, Retail Sales, Advertising, Budget, Corrective Action, Cost Reduction, Forecasting, Maintenance, Office Manager, Paying, Scheduling, Surveying, Accounting, Administrative/financial, Buying/procurement, Financial/accounting, Inventory, Inventory Control, Purchasing, Affirmative Action, Bi, Business Intelligence, Claims, Clients, Coaching, Compensation, Contracts, Disciplinary Procedures, Employee Engagement, Fmla, Hr, Interviewing, Managerial, New Hire Paperwork, Payroll, Pto, Recruiting, Staffing, Talent Selection, Tally, Terminations, Training, Workers Compensation, Best Practices, Excel, Excellent Multitasker, Kronos, Ms Word, Outlook, Performance Management, Powerpoint, Simultaneously, Word, Food Service, Human Resources, Business Management ",HR 535," ASSISTANT TEACHER Summary Teacher's Aide who has lovingly taught 8 children, ages 0 through 18 months. Thorough in guiding children through a variety of daily activities and making sure the curriculum is age-appropriate and fun. Dependable and reliable worked others shifts when they couldn't make it to work. Highlights Charting and recordkeeping Child abuse prevention Understands developmental disorders Active listener First aid certificate Basic clerical knowledge Reliable and punctual Friendly Cheerful and energetic Teamwork oriented Housekeeping Experience Assistant Teacher November 2014 to October 2015 Company Name － City , State Assistant TeacherSanitized all toys and play areas daily. Maintained a safe, clean and constantly supervised play environment. Supported children's emotional and social development with one-on-one attention. Prepared, served and cleaned up daily meals for 8 children. Used read-aloud time and alphabet games to promote early literacy. Used clear communication and professionalism to develop constructive relationships with families. Clearly communicated to children in developmentally appropriate way. Carefully supervised children in play area. Instructed children in health and personal habits including eating, resting and toilet habits. Cashier, Hostess, Salad Bar Person November 2006 to January 2009 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted diners with seating as needed Assisted co-workers. Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Performed serving, cleaning, and stocking duties in establishments Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Compiled and maintained records of food use and expenditures Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Received frequent customer compliments for going above and beyond normal duties. Cashier, Hostess, Salad Bar Person July 2004 to September 2006 Company Name － City , State Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers Greeted guests and sat them at tables or in waiting areas Kept drink stations clean and ready for service Prepared coffee-based and other beverages on request; serve prepared pastries and other food items Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Communicated with customers regarding orders, comments, and complaints Compiled and maintained records of food use and expenditures Provided customers with product details, such as coffee blend and preparation descriptions Prepared the buffet and salad bar for dinner service. Continually kept carpets and floor clear of debris. Maintained a professional tone at all times, including during peak rush hours. Received frequent customer compliments for going above and beyond normal duties. Owner, receptionist, Sales April 2001 to December 2003 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Made copies, sent faxes and handled all incoming and outgoing correspondence. Issued 8 paychecks to vendors and suppliers on a bi-weekly basis. Handled cash and deposits using the proper accounting procedures and documentation. 3years of office experience. Addressed negative customer feedback immediately.Kept records of room availability and guests' accounts, manually or using computers. Kept records of room availability and guests' accounts, manually or using computers. Monitored daily banking transactions. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments .Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Worked as a team member to provide the highest level of service to customers. Education Associate of Science : Computer Information Science AS , 2017 Everest University Online － City , State , US Recipient of Zenith Grant, Social Work University of North Dakota － City , State I got Credits and I finished most of my Liberals 08/2012 - 05/2014 I did alot of classes for Social Work Business Northland Community and Technical College － City , State I took alot of classes for Office Assistant and did Liberals too. 08/2008 - 05/2014 Skills People skills enthusiastic people person, problem-solving organizational skills ",TEACHER 536," TEACHER Summary An elementary-school teacher with many years of success in teaching classes and developing children's learning ability/agility, known for her superior communication skills with children, parents and staff.  Desire to inspire and motivate children to achieve their best.  Able to inspire, comfort and build self-esteem, while demonstrating sound work ethics, cultural sensitivity/diversity, flexibility and creativity.   Mature and professional teacher  who adapts to new situations and technologies with ease. Adept at lesson planning and classroom management. Enthusiastic teacher with superb leadership and communication skills. Easily cultivates trusting and productive relationships with students, parents, teachers and administration. Dedicated and student-focused teaching professional who is committed to providing a well-balanced, supportive, and engaging learning environment for all student. Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Highlights Critical thinker Title I knowledge IEPs knowledge Learning assessments Decisive Flexible and adaptive Calm under pressure Mississippi Teaching Certificate with Elementary Education endorsement Urban public schools background Standardized testing techniques Accomplishments Named “Teacher of the Year” in 2009 . Experience Teacher 01/2009 to Current Company Name City , State Observed and assessed student performance and kept thorough records of progress. Implemented a variety of teaching methods such as lectures, discussions and demonstrations. Set and communicated ground rules for the classroom based on respect and personal responsibility. Tutored children individually and in small groups to help them with difficult subjects. Taught after-school and summer enrichment programs. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Established positive relationships with students, parents, fellow teachers and school administrators. Employed a broad range of instructional techniques to retain student interest and maximize learning. Implemented remedial programs for students requiring extra assistance. Took appropriate disciplinary measures when students misbehaved. Improved students' reading levels through guided reading groups and whole group instruction. Accepted coaching from fellow teachers and administrators and immediately incorporated feedback. Worked outside normal hours to be available to answer parent and student questions. Used children's literature to teach and reinforce reading, writing, grammar and phonics. Enhanced reading skills through the use of children's literature, reader's theater and story time. Taught students in various stages of cognitive, linguistic, social and emotional development. Taught students to exercise problem solving methodology and techniques during tests. Differentiated instruction according to student ability and skill level. Encouraged parents to take an active role in their child's education. Employed a wide variety of fiction and non-fiction textual materials to encourage students to read independently. Adapted curriculum to fit student needs, provided individual and small-group instruction when necessary. Developed lesson plans and class material - Combined instruction with demonstration to clearly communicate objectives to class. Used a variety of classroom strategies: lecture, group discussion, inquiry, discovery, and more. Maintained pleasant learning atmosphere in class - Established and reinforced standards of behavior. Kept progress notes and made reports; tracked academic and social development. Assigned and graded homework and class work; prepared tests. Taught interpersonal skills and resolved student problems by timely and sensitive conferral with parents/teachers/administration. Teacher 01/2007 to 01/2009 Company Name City , State Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience. Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities, learning abilities and special education needs. Offered plans for enhancement in which children are encouraged to be engaged in the learning process. Maintained an accurate teaching record and monitored learning performance to provide feedback on progress - Prepared and evaluated students' performance to monitor progress. Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning] to support and develop the classroom environment. Advised and monitored children in the use of new learning materials and teaching equipment. Communicated cooperatively with peers, colleagues and parents to meet teaching goals and ethical standards. Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources. Applied appropriate disciplinary measures when necessary. Teacher- Intern 08/2006 to 12/2006 Company Name City , State Researched county curriculum guidelines to develop and implement long-term unit plans, daily assignments, and worksheets on art and literature for seventh grade inclusion classes. Collaborated with special education teachers to tailor instruction to accommodate all learning styles in the classroom Evaluated the performance, behavior, and social development of students Utilized various media topresent lessons including PowerPoint presentation, visual art, document camera, and Comic Life Promoted student achievement daily and by implementing Positive Behavior Interventions and Supports (PBIS) Participated in weekly team meetings to discuss behavioral and academic interventions of seventh graders Initiated and maintained contact with parents to discuss student success and interventions. Education Bachelor of Science : Reading 2006 Delta State University City , State English  Social Studies Professional Affiliations Mississippi Department of Education, Jackson, MS 2006 Renewed (2011) Skills academic, art, interpersonal skills, instruction, lesson plans, notes, materials, meetings, PowerPoint, camera, progress, teaching, training programs, Microsoft Excel, Microsoft Office. ",TEACHER 537," SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer with more than 7 years' experience in construction field of EPC Oil &Gas industries onshore and offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks and static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 to Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock out drum , 16"" Metering Gas Skid and oily water treatment unit) with Tie-in new piping network. 16"" x 30 km Oil pipeline and16"" x 18 km Gas pipeline construction. Fabrication No of 3 oil and firefighting tanks with 500 M3 capacities. Oil, Gas and firefighting piping network around GOSP. Commissioning and start up for plant. OFF-Shore activities Platform-A Construction of several carbon steel transmission 24"", 8"" & 4"" x 17 Km sea pipe lines using marine barge PMS-12. Installation of (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication and erection for 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons & 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons & 18 tons using marine rig 124 shelf drill. Replacement all pipe lines and valves at platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46"" piles beside platform and ties it by welding 10 braces. Installation three 30"" conductors beside platform and ties it by welding 20 braces. Platform-B Installation pig Launcher (8"" flow line) using marine RIG ELZAHRA. construction of several carbon steel well head hook-up piping including welding, NDT , hydro test , erecting, steel structure fabrication and commissioning for the following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform and ties it by welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement all pipe lines and valves at platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 to November 2013 BADR Petroleum Company and SHELL - Matroh, Abide Major Activities Replacement for old 2 Regeneration Column's height is 34 meters and 80 Tons weight. Tie-in piping network of pre-compression plant which is under construction, to carry out a rectification project to replace over 500 valves and to implement a number of 50 plant modifications FCP (Field Change proposal). Fabrication & Installation of new Metering. Recycle compressors A&B (FCP-239)-Changing of first and second stage from Carbon Steel pipe to Duplex pipe and Hydro test for it. Construction of several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test , cable tray and Electrical & Instrument works for 10 wellheads. Supervisor engineer for grit blasting & painting of OBAIYED south F/L (carbon steel 10650 M/L) applying painting system - Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct and installation a new water treatment project. Constructions / Piping Engineer July 2011 to September 2011 Company Name Major Activities Erection & installation procedure for the ultra-sonic flow metering system. Remove/dismantle and install metering skid with all valves. Remove/dismantle and install all old cable & control house and sampler. Connect all instrument (control and power) cable to metering house and junction box. Pre-commissioning and commissioning service. Company Name ZAGAZIG, Egypt Technical Skills and qualifications Checking and reviewing isometrics and drawings according to ASME CODE B 31.3, Creating the material take off for drawings, checking & issuing the required materials. Creating a purchase requisition required for material. Material Inspection. Manage and coordinate piping installation activities including daily task risk assessments and compilation of method statements. Supervise Piping Erection of Gas and Crude area. Supervise P/L site activities such as trenching, stringing, welding, coating, lowering, sand-bedding and back filling. Monitoring the project related engineering activities that carried out by contractor and follow the issuing and approving of the IFC documents, drawings, Material requisitions & Pursues orders. Ensure that all Construction activities are carried out to the project specifications, drawings, procedures, quality needs, estimated costs and safety standards. Follow up and coordinate the commissioning and testing activities with contractors & vendors up to the completion and testing certificates. Ensuring the quality control and HSE awareness during construction. Supervise the company construction Base Crew in repairing defects and executing the required Field Change Proposal and other modifications for Gas plant process during the normal plant operation or at Shut-Downs and Prepare the resources required for works. Issuing punch list for the construction works and verify close out of piping punch list prior to hydrostatic test. Education Bachelor of Mechanical Engineering : 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding ",CONSTRUCTION 538," CONSULTANT Skills  Financial aptitude with In-depth knowledge of sourcing vendors for medical supplies   Specifically with purchasing and sale of medical supplies Critical thinking proficiency & sound decision making abilities in time sensitive situations  Cultural awareness and sensitivity Extensive experience with Microsoft Office; Word, Excel, Access Confident public speaker Relationship and team building skills with emphasizes in conflict resolution  Experience Consultant Jun 2016 Company Name － City , State Created annual goals, objectives and budget and made recommendations to reduce costs. Specifically with scheduling and booking of various auctioning events Reduced overall costs via sponsorship's  Implemented standards and methods to measure the effectiveness of agency activities . Sourced and implemented new performance appraisal process. Assistant Manager / HIPAA Privacy and Security Officer Jun 2014 to Jun 2016 Company Name － City , State Facilitated an organization-wide change in electronic health record systems. Analyzed and summited monthly reports to accounting manager- goal was to demonstrate that all policies and procedures were appropriated practiced  Performed end of day accounting and balancing: Specifically accounts receivable for; products and services purchase internally, & documentation of all co-payments received –. Averaged $12K-$20K in daily balances   Conducted a thorough HIPAA risk assessments: I dentified weaknesses within current record systems-ranging from insurance information to confidential patient information Successfully developed new organizational policies and practices to better protect patient information needed to .   Planning Assistant Nov 2012 to Feb 2013 Company Name － City , State Created an analytical framework for identifying and developing financial growth opportunities . Kmart and Kohls- I worked both projects simultaneously, both resulted in successful restructuring organization, increased sales resulting in overall revenue growth and new job opportunities Managed customer service department for the American market Customers ranged from family owned local markets to national accounts. Education and Training Bachelor of Arts , Arts in History 2012 University of Illinois at Chicago － City , State , USA Graduated Summa Cum Laude 3.99 GPA Master of Science , Health Administration 2015 University of Washington at Seattle － City , State , USA ",CONSULTANT 539," DIRECTOR OF FINANCE Professional Summary Senior financial hospitality executive with over twenty years of managerial expertise, a proven and passionate leader in achieving goals. Big picture focus on the essentials to a profitable operation: Customer Service Excellence, Cultivating Employee Loyalty, and Financial Accountability with the owners' interest as priority. Skills Financial reporting US GAAP principles Fiscal budgeting Cash flow analysis Individual tax returns Federal/State tax preparation PeopleSoft and Essbase Customer relations Work History Director of Finance , 03/2012 to Current Company Name – City , State Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 20 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Due-diligence reporting for financing and acquisition. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Director of Finance , 08/2009 to 02/2012 Company Name – City , State  Prepare monthly financial statements, forecasts, and annual budgets.Work in properties with annual revenues up to $100M. Full responsibility of balance sheet and general ledger.Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel. Currently supervising a staff of 27 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Financial Analyst , 04/2005 to 08/2009 Company Name – City , State Responsible for area forecasting/budgeting program for forty eight properties in the US and Caribbean. Helped created the forecasting and budgeting program for LXR. Assist as Director of Finance were required when a position became open. Responsible for reporting STAR information for complete company. Convert hotels purchase into the LXR system in various properties purchase by the company. Close and assist in the sales of various hotel including golf course operations. Work closely with Senior Vice President and President of finance providing critical information of operation and cost. Director of Finance , 01/1990 to 02/2005 Company Name – City Prepare monthly financial statements, forecasts, and annual budgets. Work in properties with annual revenues ranging from $20MM up to $39M. Full responsibility of balance sheet and general ledger. Member of the Executive Team providing financial direction. Yield management strategy and group business analysis. Lead financial and operations reviews with managers. Educate newer managers on how to read and interpret financial statements as it relates to their responsibilities. Establish and maintain all internal controls, obtaining best audit review. Recruit, train, and mentor personnel.Currently supervising a staff ranging from 5 to 17 associates. Negotiate contract with third party and hotel partners. Responsible for hotel's local area network and all I.T. related duties. Preparing any special reports, statements, and other items as requested. Special Projects Increased cash flow with aggressive receivable collections. Reduce departmental and overhead expenses by proper allocation of duties and negotiations with vendor to reduce cost. Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, and several other properties. Education Associate of Arts : Finance , MDCC - City , State Finance Florida Atlantic University - City , State Skills Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising ",FINANCE 540," SALES Summary When thinking of the timeline of my career, numerous bullet points come to mind. Whether it be a skill or achievement that I can bring to the table, there is one common denominator that all of these personal traits fall under: Teamwork. Regardless of what job I may have had in the past, whether it be music education, recruiting, or sales, understanding that I am existing within/leading a team allows me to clearly understand the task at hand. Communication is the number one element to a successful team. A prolonged lack of communication can manifest itself into a negative environment, and it has been my number one priority to make sure everyone involved is on the same page. Highlights 6+ years of B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled the highest volume account for current employer Developed profitable sales strategy with new product for longtime customer Project Management   Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Experience Sales 01/2007 to 02/2016 Company Name City , State Initially hired as warehouse manager. Oversaw receiving inventory into stock, maintaining stock, as well as pulling and shipping orders as needed. Primarily used UPS Worldship for ground and LTL packages/pallets. Promoted to inside sales position in 2010 In charge of DAR's largest contracted customer. Main responsibilities involve processing large stock orders which pulled inventory from three different locations as well as drop ship orders. Responsible for replenishing stock as needed. Large customer service portion involved with this account. Fielded technical and specification questions through conference calls between our company's customer as well as the end user customer. Coordinated inspections for return items that were either defective, incorrectly supplied or did not meet the customer's needs. Purchasing, sales, customer service as well as quotations all fall under the job description of an inside sales representative at DAR since it is a small family owned business. Strictly defined roles are not a part of this job. Various situations required different people to take on various responsibilities which is where communication between all stages of an order is pivotal to success. The quotation process would be the most technical aspect of my time at D.A.R. Calculating yields on material needed, required amount of labor (what type of labor) as well as the appropriate mark-up for any given product required constant communication between myself and the employees working the fabrication shop. My greatest feeling of satisfaction came from quoting something never done by the company before and having that turn into an actual order. Acquired new business for a longtime customer through competitive quotes and quick lead times for orders. A close attention to inventory management resulted in quick lead times by making sure stock was available for custom items that customer started to purchase. Every aspect of training for the inside sales position at D.A.R. was on the job. This gives me great confidence to branch out into other industries if so given the chance. Music Teacher/Camp Counselor 01/2003 to 01/2007 Company Name City , State Began as music school receptionist. Duties included informing and educating people of the school's various musical programs along with scheduling lessons and classes. Later began to work as a counselor for their Rock Band Camp, where I was responsible for children ages 7-18. The goal throughout each week was to prepare a diverse set of songs for campers to perform during the camp's end of week concert. I also taught private drum set lessons to several students during this time. Drumset Teacher 01/2007 to 01/2008 Company Name City , State Students under my instruction saw progress throughout their lesson routine. Areas of.instruction included jazz, rock, Latin, and classical percussion. Staffing Coordinator 01/2004 to 01/2006 Company Name City , State Conducted interviews and administered drug tests for new applicants. Matched the skills of on staff workers with the appropriate job that clients needed. Marketing/advertising through mass mailings and faxes. Executed payroll duties at the end of pay period. Education BA : Business Communications 2012 Chestnut Hill College City , State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained through night course schedule as to allow me to continue working full time. Extracurricular activities during this time centered around playing drums for Main Line Affair, a local area wedding band which made a point to perform for charitable organizations e.g. Angels Flight East, Light the Night and St Baldrick's. Select One : Audio/Video Recording Bloomsburg University of PA City , State , USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification. ",SALES 541," DIRECTOR OF INFORMATION TECHNOLOGY Professional Summary Dynamic Information Technology Manager with 13 years of IT leadership experience including oversight of infrastructure, application support and cybersecurity services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Successful in motivating teams to meet demanding timelines by utilizing critical thinking, resource and conflict management and facilitating stakeholder engagement. Innovative and driven with passion for delivering forward thinking, emerging trend technologies. Skills Agile framework Business intelligence Change management Collaboration Conflict resolution Critical thinking Data migration Information technology management Insurance ITIL Organization and time management Perl Problem-solving Project lifecycle management Project management and leadership Python Risk assessment Salesforce Admin and CRM SDLC Six Sigma SQL (Microsoft and Oracle) Excellent Verbal and written communication Agile, Functional, Project leadership,Written communication AI, Information technology, Project Management Budgeting, Insurance, Python Budgets, ITIL, Quality Budget, Leadership, Research Business intelligence, Marketing, Risk assessment Business process re-engineering, Access, Sales Change management, Excel, Scheduling Conflict resolution, Migration, SDLC Critical thinking, Network design, Six Sigma CRM, Next, Software development Clients, Optimization, SQL Client, Oracle, Staffing Data collection, Perl, Strategic Data migration, Problem-solving, Time management Databases, Processes, Upgrades Designing, Producing, Upgrade Senior management, Profit, Vision Work History Director of Information Technology , 11/2012 to Current Company Name – City , State Develops, tracks and controls long-term information technology operating budgets and cost and benefit analyses for IT spending initiatives. Leads and assists technical upgrade projects for clients by coordinating with consultants and developers for data migration and integrations. Coordinates with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose. Reviews and assesses architecture design, implementation, testing and deployment needs to identify project requirements and reduce costs 18%. Plays key role in on-going network design, reevaluation and optimization to keep pace with company growth. Senior Consulting IT Program Manager , 12/2014 to 12/2020 Company Name – City , State Managed and implemented concurrent projects relating to business process re-engineering, software development and upgrades to foster productivity, throughput, and end-user engagement. Performed program research and analyzed data collection to develop cost estimates and budgets. Identified system needs and designed processes to support business requirements. Collaborated with clients to understand technology staffing requirements and improved productivity while reducing staffing and operational costs by 15%. Performed risk assessment of stakeholders, senior management, organization, infrastructure, and ITIL governance to effectively plan, develop, and manage schedules, resources, and costs. Launched Salesforce data cleansing, migration, and integration programs to aid in gathering functional and business requirements to support team, and mitigate risks. Integrated agile methodologies, emerging AI, digital, and social media technologies into end-user experience to foster adoption, continued engagement and increase sales profit levels 30%. Executed coordinated project leadership, efficient resource and budget utilization, schedule adherence, implementation of application software, training end users, and problem-solving across multiple product lines. Business Products Specialist , 05/2008 to 11/2012 Company Name – City , State Developed and fostered relationships with business owners and key executives to assess dynamic risk mitigation and business insurance needs and deliver solutions. Successfully managed internal & external stakeholder engagement to aid in process and resource improvements to align strategic and industry compliance objectives. Recorded and integrated CRM data in Salesforce from previous Access and Excel databases, streamlining analysis procedures for efficiency and accuracy. Planned and executed events and marketing programs, producing 40% of goal of qualified leads. Exceeded sales goal 12% by effectively applying analyzed data to marketing campaigns and sharing data interdepartmentally. Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue. Product Design Project Team Lead , 11/2000 to 06/2004 Company Name – City , State Demonstrated efficacy throughout project & product life cycles in applying flexible change management deliverables including training, communications, and stakeholder engagement to increase end-user adoption of project implementations. Supervised four (4) concurrent projects for 16 & 17 Next Gen nuclear core clients in Brazil and South Korea by coordinating planning, designing, testing, budgeting and scheduling tasks. Developed implementation methodologies to rein in project costs while meeting key milestones. Provided accurate, detailed quality assessments based on project drawings and technical specifications. Education Certified Associate in Project Management (CAPM) – #2743884, Expires : Expected in 2028 2021 Master of Science : Information Technology Management , 2019 Western Governors University - City , State Bachelor of Science : Business Administration and Management, Marketing and Management, International Business , 2004 University Of South Carolina - Columbia - State Affiliations Project Management Institute (PMI) – # 6203883, Current Member Certifications Certified [Job Title] , [Company Name] - [Timeframe] ",INFORMATION-TECHNOLOGY 542," SCHOOL LIBRARY MEDIA SPECIALIST Professional Summary My goal is to bring my unique set of skills and experiences from my professional background to the position of College and Career Coordinator, at Broken Arrow Public Schools, which will allow me to provide an irreplaceable viewpoint and ensure every student receives the highest quality instruction each day. Remarkably skilled in developing quality activities and presentations to promote career awareness coursework designed for effective education to a culturally diverse audience. Highly qualified and experienced in developing strategic plans to enable school districts to build community relationships. Wide range of networking contacts and established relationships with local businesses and local, state and national organizations for student intern experiences. Strong interpersonal and communication skills as well as the ability to work effectively with a variety of stakeholders. Superior research and development skills, as well as, organizational, project management, problem solving and multi-tasking skills. Exceptional experience and a proven record of success in writing grants and raising funds for a school from government and non-government sources. Excellent knowledge of current trends in social media, web content, digital communication platforms and other job related technologies. Experience Company Name August 2008 to Current School Library Media Specialist City , State Chaired the Oklahoma Sequoyah Award committees which required serving as the liaison to all authors and publishers, coordinating all reading teams' activities, developing promotional material and maintaining organization relationships with stakeholders. Introduced, raised funds and implemented reading programs that allowed a notable author to visit, speak and give signed books to students at their school library (two different schools, using two different authors). Create and implement college and career instructional units to guide students and their parents in future planning. Plan and develop annual literacy programs in order to raise awareness of the library's purpose, available resources, and the rewards associated with reading. Assist parents and community with technology needs to develop and maintain relationships with school stakeholders. Design and present educational programs and lessons reinforcing 21st Century Skills for 21st Century Learners using various technology advances. Analyze data, research, and collaborate with colleagues to implement instruction supporting Common Core Standards and enhancing curriculum development by integrating instructional technology. Company Name September 2002 to August 2008 School Library Media Specialist City , State Wrote grants and developed strategic marketing plans to raise funds for educational programs. Collaborated with government and non-profit organizations to establish an integrated work plan to utilize all grant and fundraising opportunities. Interpreted and enforced provisions of state education and federal justice codes, rules and regulations. Effectively used books, Internet, and current professional journals to generate ideas for library purchases, significantly increasing student interest and participation. Company Name August 1999 to September 2002 English Language Arts Teacher City , State Prepared course outlines, lesson plans and other education material that provided engaging and rigorous learning experiences for students. Collaborated with team members to plan, develop, organize and promote integrative instruction. Assisted with district professional development and teacher training. Education Northeastern State University May 2015 Masters of Education : School Administration City , State School Administration University of Oklahoma May 2003 Masters of Library City , State Northeastern State University December 1998 Bachelor of Arts : Education English City , State Education English Secondary Principal, test taken 7/2014 Library Media Specialist, PK - 12 American Literature, 7 - 12 English Literature, 7 - 12 World Literature, 7 - 12 Grammar and Composition, 7 - 12 Affiliations Software & Information Industry Association 2014, 2013 SIIA CODiE AWARDS Oklahoma Library Association Oklahoma Sequoyah Award Committee - Administrative Team Chairman Oklahoma Sequoyah Award Intermediate Reading Team Oklahoma Sequoyah Award Young Adult Reading Team Intellectual Freedom Committee American Library Association/Young Adult Library Services Association Outreach to Young Adults with Special Needs Committee Accomplishments Federal Emergency Management Agency (FEMA) Emergency Management Institute IACP: Juvenile Justice Training and Technical Assistance: Safe Schools COMMUNITY SERVICE: Oklahoma Medical Reserves Corp. OKMRC) JPS Foundation: Jenks Hometown Huddle. Skills curriculum development, educational programs, English, fundraising, funds, government, grants, instruction, lesson plans, profit, promotional material, reading, research, strategic marketing, teacher, author, Composition ",ARTS 543," CARPENTER APPRENTICE Professional Summary Former construction and carpentry worker committed to high-quality workmanship and safe environments. Over 4 years of hands-on experience working with remodeling projects in residential and commercial construction. Dedicated work ethic and exceptional attendance record. I am motivated to learn new trades and skills. Interested in growing career and fostering leadership capabilities. Professional Construction Laborer with excellent interpersonal skills. Works in timely and efficient manner to see tough jobs through to completion. Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized Education High School Diploma : 04/2010 Buffalo High School - City , State CSHO (Certified Safety & Health Official) , 01/2020 TEEX - City Skills Cabinetry Material prepping Construction drawing interpretation Carpentry techniques Oral and written communication Materials handling New construction and renovation Drywalling Safety and compliance Work History Carpenter Apprentice , 10/2017 to 09/2019 Company Name – City , State Assisted with movement of materials and equipment to job sites Worked with master carpenters to install decks for both residential and commercial customers Installed and repaired woodwork, millwork and cabinetry under supervision of master carpenter Kept job site cleaned up properly and all debris disposed of in respective containers Interpreted specifications and construction drawings to understand tasks necessary to complete each job Accepted feedback from foreman and journeyman carpenter, implementing suggestions into later work Observed all OSHA and corporate safety regulations and procedures Led variety of projects from start to finish, including garages, residential homes and additions Repaired roofs and flooring and remodeled bathrooms and kitchens to complete projects in satisfactory time Effectively used all fasteners such as nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors Proactively managed projects to obtain 100% customer satisfaction for all custom work Installed interior finish items, including wall protection, doors and hardware, toilet accessories, cubicle curtain tracks and TV brackets Installed drywall, ceilings, trim and fabricated replacement trim and moldings Construction Worker , 08/2016 to 09/2017 Company Name – City , State Supported customer preferences with basic carpentry work such as installing wooden floors and crown molding Consulted with customers to understand desires and help each owner meet individual property objectives Gathered and disposed of work site debris to remove safety hazards and boost team productivity Monitored materials inventory and requested items for restocking for each job Loaded and unloaded building materials used for construction Safely operated mowers, chain saws, electric clippers, sod cutters and pruning saws to clear construction sites, roadbeds and access roads Erected and removed temporary structures such as trench liners and scaffolding to meet team needs Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized ",CONSTRUCTION 544," JR PUBLISHER MANAGER Summary Media Buying and Optimization Since September 2011 I've started to work at advertising companies. At the beginning of my experience, I did telemarketing activities that allowed me to promote and sell business' projects to potential and faithful customers. I began the major work experience at a multinational corporation (in Milan). This gave me several concepts and procedures to plan client's digital advertising campaigns. Customers I worked with were: Calvin Klein, 20th Century Fox, Luxottica, Paypal, Indesit, Panasonic, Pernod Ricard, Burberry, Fastweb, Allianz. I worked as Digital Manager's assistant. In January 2014 I started to work at an Affiliation Marketing Agency. I scheduled email marketing campaigns relating to several industries: finance, insurance, telco, travel, date, general products and services. I was in charge of the following campaigns: Edenred, Poinx, Utet, Compara Meglio, Photobox, etc. I'm cheerful and determined person. Also I'm inquiring person and I like knowing the news. I'm able to manage my work in orderly and precise way; I'm able to work in stressed situations and I respect fixed deadlines. Career Objectives Highlights Driving license: B Key skills: Telemarketing Web Marketing (Display advertising, DEM) Knowledge of Microsoft and Office applications Good knowledge about these advertising software: NetBox, AdRelevance, Nielsen Audiweb, Amnet platform Good familiarity with devices (mobile, tablet) Competitive analysis Strategies and performance analysis Experience JR Publisher Manager Jan 2014 to Mar 2014 Company Name Company Website: http://www.clickpoint.com/it/ Clickpoint is a Digital Marketing Company that supports clients in getting the most from their online campaigns in terms of Return on Investment. Key responsibilities: Planning Direct Email Marketing campaigns Managing relationships with publishers in order to: define online campaigns pipelines; give suggestions about the best campaigns suitable for the reference database; define remuneration models Managing DEM campaigns on targeted databases (on behalf on advertisers) Monitoring and controlling DEM's previews: sending the kit with details campaign; reception previews; customer approvals Marketing analysis about clients' performances Campaigns' optimization. JR Digital Media Planner Nov 2011 to Nov 2013 Company Name Company Website: http://www.aegismedia.com/ Aegis Media is a multinational media agency that helps clients build consumer relationships by communicating their products and brands effectively. Its services include communications strategy through digital creative execution, media planning and buying, mobile applications, SEO, brand tracking and marketing analytics. Key responsibilities: Planning advertising campaigns on desktop and devices (mobile and tablet) Setting and data-mining of competition data (target/product) Drafting proposals to plan the advertising spaces and budget allocation Elaboration of media plans Purchasing and booking adv spaces with relative documentation Processing sheets of materials' technical specification for creative agencies Verifying the adv banner accuracy Constant check on campaigns in progress Sending planned format screenshots to the customers in order to certify the online Arranging a final report and a Post Evaluation (learnings and builds for future campaigns) Setting and proposing strategies for pre-campaign phases Analysis and optimization of internal processes or client. Business developer Oct 2011 to Nov 2011 ART STUDIO 3 s.n.c. Milan (ITALY) Company Website: http://www.artstudiotre.it/ Art Studio 3 is an Integrated Marketing Communication Agency. It offer several services: creation/restyling of corporate image or product concept; artwork and copywriting; graphic design of logos and brands; creations of advertising pages, brochures, catalogues, in-store elements, etc.; photographic services; public relations; studies of packaging and merchandising; video productions and graphic animations; production of tv, radio and multimedia commercial contents; conception and preparation of stands and show-rooms; design of fashion collections. Key responsibilities: Acquisition of potential clients through the promotion of new creative projects Telemarketing activities to keeping the faithful customers Preparing and sending presentations to the clients Customers portfolio management. assistant of bank clerks Jun 2006 to Jul 2006 Company Name Banca Popolare di Milano). Company Website: http://www.bpm.it/it-com.html Key responsibilities:. Assistance to the heads of financial transactions (buying and selling government securities, bonds, mutual funds, etc.). Acquisition of knowledge about the roles and working dynamics within the financial department. Education Master , Digital & Social Media Marketing May 2014 underway Digital-Coach Institute Digital & Social Media Marketing Diploma , Accounting, Commercial and Coder June 2007 Accounting, Commercial and Coder ECDL European Computer Driving Licence Certificate June 2007 Istituto Tecnico Commerciale G. Maggiolini - Milan (ITALY) Occupational skills covered: Economics, Mathematics, Computer Science Qualifications December 2013 Waystage 3 Certificate - English Language June 2007 Degree , Advertising and Public Relations July 2011 Advertising and Public Relations DIGITAL: SEO, SEM & Display Advertising, Web Analytics; E-Commerce, Mobile & Social Commerce, Email Marketing, Facebook Marketing; Inbound Marketing & Lead Generation, Online & Offline Strategies integration Languages Italian Languages: Italian (mother tongue) English (intermediate) Spanish (moderate) Interests Gym, Skiing, Travel, Dance Personal Information Skype: ale.deiulii Date of Birth: 2 August 1988 Additional Information Skype: ale.deiulii Date of Birth: 2 August 1988 Personal Interests Interests: Gym, Skiing, Travel, Dance Skills Acquisitions, Advertising, advertising (copy, ART, art direction, Agency, bonds, Branding, brochures, budget, c, Driving license, com, Competitive analysis, concept, copywriting, corporate communications, client, clients, data-mining, databases, database, documentation, Drafting, Driving, E-Commerce, Economics, Email, English, fashion, fast, financial, funds, government, graphic design, graphic, html, http, image, Italian, logos, Managing, Marketing analysis, market research, marketing, Marketing Communication, materials, Mathematics, media planning and buying, media plans, merchandising, Office applications, multimedia, optimization, packaging, performance analysis, presentations, PR, processes, progress, promotion, proposals, Public relations, Purchasing, radio, reception, Recruitment, selling, securities, Spanish, specification, speech, statistics, strategy, Telemarketing, tv, Video, Website, Web Marketing, written ",DIGITAL-MEDIA 545," CONSULTANT Executive Profile Broadcast Management, Media Sales, Radio Station Programming and On-Air Broadcast execution is where my success has been the most dominate. Skill Highlights Affiliate Sales Manager Local Brand Manager On-Air Personality Social Media Integrator Digital Content Developer Email Marketer Core Accomplishments In my career as a media professional, I've achieved notable success as a major market on-air personality, Brand Manager, created and developed several syndicated radio shows, successfully distributed national broadcast products and increased market share for many radio consolidators across the country. Professional Experience Consultant April 2013 to Current Company Name － City , State Our team creates and develops national programming for radio stations across the country We syndicate and distribute radio shows, imaging packages and media content Working as a Consultant with local radio stations, national radio shows, major record labels and social media integrators of media Sr. Director November 2009 to February 2014 Company Name － City , State Directed and coordinated affiliate sales and on-air personnel. Developed, maintained and coordinated syndicated radio programs. Developed and managed 24 hour national radio formats. Operations Director, Brand Manager and On-Air Personality January 2001 to November 2009 Company Name － City , State Executed content delivery for WWDM-FM. Managed daily operations of WWDM-FM, coordinated promotions for the local sales team and on-air production. Ranked #1 with Persons both 18-34 and 24-54. Education Associate of Arts : Mass Communications Lincoln College － City , State , USA Skills Media Consulting and Digital Content Analysis Syndicated Development and Management Affiliate Sales Management and Analysis Radio and Podcasting Brand Management Development Digital Content Delivery and Music Scheduling Social Media Integration and SEO Development Website Development and Consulting Services ",CONSULTANT 546," VICE PRESIDENT, INFORMATION TECHNOLOGY Executive Profile Performance-driven IT executive experienced in building technology organizations that make IT a strategic partner of the company. Creates IT competitive advantages in capability and scale by leveraging best-in-class infrastructures. Highly experienced in building, improving, and turning around IT organizations. Skill Highlights IT Strategy IT Management Project management Business Intelligence Cloud computing SOX, HIPAA, GLBA Team building Enterprise platforms Business continuity Disaster recovery Budgeting/Cost control IT Infrastructure Professional Experience Vice President, Information Technology November 2012 to Current Company Name － City , State Represent Information Technology as a member of the senior leadership team with oversight of all tactical and strategic aspects of corporate IT systems. Manage and lead six-person team that oversees all IT Infrastructure and Business Intelligence operations at one of the largest United Ways in the nation ($38M Revenue). Responsible for $1M annual IT budget including staffing, operations, purchasing, and vendor management with an emphasis on cost savings and value-based solutions. Engineered strategic evolution of Salesforce CRM with the implementation of email marketing, event registration, credit card purchasing, and volunteer management systems. Designed and executed IT portion of corporate headquarters move to a new 64,000 sq. ft. building with zero downtime. Oversaw the creation of a dedicated, IT business intelligence group and structured development environment in strategic support of CRM, data warehouse, and financial reporting systems. Technology engineering and support of 2-1-1 call center that processes 100,000 to 150,000 calls per year (50% of Colorado's statewide 2-1-1 calls). Recovered tens of thousands of dollars per year by consolidating and renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, utilizing refurbished equipment, and implementing virtualization technologies. Implemented company's first comprehensive monitoring and metrics of application, network and server availability/performance. Responsible for mission critical support of all computer, network, and telecom infrastructure including 175 Windows 7/8 workstations and 35 Windows 2008/2012 servers. Team maintains over 99.9% uptime for all mission critical hardware and software platforms. Director, IT Infrastructure March 2008 to November 2012 Company Name － City , State Directly responsible for mission critical support of all computer, network, and telecom infrastructure including 800 Windows XP/Windows 7 workstations and 160 Windows 2003/2008 servers at 28 treatment centers, five operations offices, and two co-location facilities. As the strategic and technical IT lead, built, manage, and backup eight person team including Network Engineer, System Administrator, Help Desk Manager and IT Support Specialists. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Consistent record of delivering major IT projects on time and under budget including: integrations of newly acquired treatment centers, new treatment center builds, treatment center moves, co-location deployment, and co-location relocation. Maintain over 99.9% uptime for network infrastructure using an MPLS WAN with VPN over Internet redundancy. Maintain over 99.9% uptime for server infrastructure using high availability software (Citrix and Double-Take) and hardware (RAID, UPS, and hot spares) to support company treatment planning systems, record and verify systems, email, and all infrastructure servers. Designed, deployed, and tested company's first Business Continuity/Disaster Recovery infrastructure for core billing, financial and infrastructure systems. Implemented company's first comprehensive IT monitoring of network, server, power and temperature health using APC, HP, SolarWinds monitoring tools. Responsible for $2M OpEx and $2M CapEx IT budgets including staffing, hardware and software purchasing, telecom, BC/DR, and travel. Responsible for IT compliance with HIPAA and PCI regulations and have designed infrastructure to be complaint with SOX regulations for the future. Recovered up to $100,000/yr by consolidating billing and vendors, renegotiating IT contracts, implementing infrastructure lifecycle management, standardizing PC and server O/S images, and modeling VMWare-based virtualization. Coordinate and manage all communications between business operations and corporate IT. Developed first standardized IT project templates for treatment center integrations and new treatment center builds. Team responsible for closing 800+ IT support tickets per month. Manager, IT Operations - Windows October 2006 to March 2008 Company Name － City , State Managed eleven person team of Help Desk Technicians, System Administrators, System Engineers, and System Architects. Responsible for all new hire and terminate activities, staff scheduling, mentoring, and reviews. Directly responsible for mission critical support of all Windows-based computer infrastructure including 625+ Windows XP/2000 workstations and 80+ Windows 2003/2000 servers. Maintained over 99.9% uptime for entire Windows server infrastructure including satellite control systems, imagery production systems, email, and communications servers, and all file and document management servers. Consistent record of major IT-dependent projects delivered on time and under budget including: mission critical satellite control systems, imagery production systems, and office moves. Responsible for Windows IT budget planning including staffing, hardware and software purchasing, infrastructure, and travel. Ensured a stable environment by standardizing processes and procedures and maintaining detailed documentation for all systems. Coordinated all communications between business operations and corporate IT for Windows IT projects. Member of IT Management Team responsible for the strategic direction of corporate IT initiatives. Team responsible for closing 500+ IT support tickets per month. IT Manager - Networking, Systems, & Support September 1999 to October 2006 Company Name － City , State Managed eight person team of Help Desk Engineers, Network Administrators, Network Engineers, and Telecommunications Administrators. Directly responsible for mission critical support of WAN, LAN, 300+ Windows 2000/XP workstations, and 85 Windows 2000/2003 servers. Maintained over 99.9% uptime for entire network and communications systems including real-time trading systems, wire systems, and numerous financial systems. Responsible for $1.5M annual IT budget including staffing, purchasing, infrastructure, DR/BC, telecommunications, and co-location. Primary decision-maker in all corporate hardware and software standards. Direct backup, upgrade, and maintenance policies/procedures. Coordinate associated IT vendor management. Consistent record of major, IT-dependent projects delivered on time and under budget including: office moves, subsidiary acquisition and divestiture, network redesign, and software deployment. Decreased annual IT budget by at least $50K each year from 2003-2006. Versed in IT compliance with Sarbanes-Oxley and Gramm-Leach-Bliley Act. Hands-on experience in all aspects of Disaster Recovery/Business Continuity Planning including design, documentation, and testing. System Administrator March 1996 to September 1999 Company Name － City , State Solely responsible for mission critical support of 400+ Windows 95/98 workstations and 30 Windows NT 4.0 servers for multi-million dollar mortgage broker with offices in 3 states. Engineer of frame relay-based WAN, TCP/IP-based Ethernet LANs, Motorola and Adtran CSU/DSUs, and Xyplex and Ascend routers Experience also included RAS, Seagate Backup Exec, and disaster recovery. Administrator of corporate Internet email server (Microsoft Exchange), corporate Internet and Intranet sites (Microsoft IIS), and thin client host server (Citrix). Taught corporate training classes on Microsoft Office, Microsoft Windows, and Internet usage to new employees. Developed software training manuals and end-user support materials. Designed, from ground up, scaleable Windows NT domain, corporate websites, and Intranet site. Developed and implemented turnkey rollout plan for onsite hardware and software installations in new franchise offices. Inside Sales Representative June 1994 to March 1996 Company Name － City , State Education M.B.A : Dec. 2007 University of Massachusetts － City , State B.S : Real Estate , May 1994 Arizona State University － City , State Certifications and Training Denver Peak Academy - Lean Process Improvement (Black Belt) Harvard ManageMentor Leadership and Management (12 Courses) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator (MCSA) Cisco Certified Network Associate (CCNA) Citrix Certified Administrator (CCA) Technical Skills Software: Active Directory, Microsoft Exchange, HP Insight Manager, EMC Avamar, Symantec Ghost, LanGuard Network Security Scanner, Voltage Email Encryption, Websense, Quest Archive Manager, MS Project, Symantec Backup Exec, Microsoft IIS, SharePoint, CA ArcServe, Barracuda Spam Firewall, Blackberry Enterprise Server, Sophos Anti-virus, Trend Micro Anti-Virus, Bradford Networks Network Sentry, VMWare, Hyper-V, Barracuda Backup, Barracuda Web Filter, Cisco Call Manager, Cisco UCCX, Exact Target, Cvent. Hardware and Networking: Cisco firewalls, Cisco routers, Cisco switches, Checkpoint firewalls, HP Procurve switches, Meraki Wi-Fi, Cisco Wi-Fi, HP Proliant, Dell PowerEdge. ",INFORMATION-TECHNOLOGY 547," HR REPRESENTATIVE Summary Experienced human resources professional with working knowledge of state and federal employment laws and regulations, dedicated to improving employee satisfaction, management-employee relations, and working conditions through commitment, communication, confidentiality, and a sense of urgency. Looking for a company to share my skills and knowledge with where I can grow as a HR professional. Skills On-boarding Staffing and recruiting professional Payroll entry Accomplishments Managed Human Resources department for four months. Developed monthly employee newsletter. Experience 11/2016 to Current HR Representative Company Name － City , State Designed new communication boards for each value stream, working on special projects, recruiting for maintenance and interns, training Administrative Assistant. 06/2013 to 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City , State Filled 11 Maintenance positions ranging from mechanic to supervisor in 3 months. Shut down a 100 employee manufacturing plant in 3 days and found 90% of those employees employment within the company in 60 days. Reopened a 30 employee manufacturing plant in 30 days. Facilitated benefit open enrollment for 700 employees. Supervised performance of direct reports, conducting performance reviews, and performing other supervisory duties such as coaching, training, and coordinating work assignments. Recruited and hired qualified candidates following EEO and ADA hiring guidelines for exempt and non-exempt positions, utilizing available resources appropriately. Coordinated staffing and recruitment efforts for Gaylord and LeSueur locations. Provided counseling and dispute resolution regarding employee issues to workers and management by consulting with supervisors and all levels of management. Organized and conducted meetings with employees and management personnel regarding various topics, including benefits, employee relations, workplace safety, and training programs. Reported weekly staffing information to upper management through reports. Audited and generated reports monthly and quarterly for Affirmative Action. Worked as a resource for the managers and supervisors regarding company policies, benefits, and Affirmative Action. Reviewed and authorized salary changes employees, calculating retroactive pay, entering changes in payroll system and ensuring changes are being made in Kronos and Ulti-Pro. Acted as a liaison between Michael Foods, Inc. and employment agencies. Experienced with the Kronos system, Ulti-Pro payroll system, and Ceridian system. Reviewed employee records for completion and accuracy, which included reviewing performance evaluations, leave of absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes to employee records when necessary. Developed and maintained employee locker assignments, including coordinating repairs with maintenance department and cleaning schedules with quality assurance department. Worked together with union at Chaska plant to resolve employee complaints and disputes. Served as a human resources advisor for Chaska plant when they were without a HR Manager. 10/2011 to 06/2013 Special Education Assistant Company Name － City , State 06/2011 to 07/2011 Foodservices Director Company Name － City , State 08/2010 to 05/2011 Quality Assurance Auditor, Assembler Company Name － City , State 03/2007 to 04/2010 Dietary Manager Company Name － City , State Demonstrated excellent customer service skills and trained employees in food safety/regulations. Supervised and managed 20 employee department in long-term care facility. Maintained a deficiency free dietary department for 3 years. Planned special events for up to 300 people. Communicated effectively in medical charts, and completed MDS assessments for Medicare reimbursement with proficiency. Maintained accurate, detailed financial and production records. 08/2001 to 05/2005 Senior Team Leader/Administrative Assistant Company Name － City , State Supervised student employees, including hiring, training, and scheduling. Created late night restaurant for students with other team leaders called ""The Brickhouse Grill."". Developed standardized interview questions and training manual. Conducted monthly meetings for student employees and training in food safety. Education and Training December 2012 Masters of Art : Organizational Management Human Resources Management Ashford University － City , State Organizational Management Human Resources Management 4.0 May 2005 Bachelors of Art Wisconsin Lutheran College － City , State 2016 OSHA 10-hr General Industry Safety and Health Issued 2/26/ July 2016 First Aid & CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs ",HR 548," OFFICE MANAGER - 40+ HOURS PER WEEK Professional Summary Human Recourses/Office Manager with 4-years background in employee management, hiring, computer training and benefits. Highly detail-oriented and organized. Works well in a team setting and alone. Very self-motivated and results-driven with strong communication, analytical, problem solving, reasoning skills and data entry.  Highly enthusiastic and goal oriented. Licenses CNA License - NA0010346149 CPR Certification BLS - Basic Life Support In process of earning my Electrocardiogram certification through AMCA In process of earning my Phlebotomy certification through AMCA ? Skill Highlights Hiring and retention Training and development Employee relations New hire orientation Client relations specialist Focused on customer satisfaction Scheduling Deadline-oriented Personnel records maintenance Recruiting Compensation/payroll Skilled multi-tasker One-site, Tenant Tracer, ADP Payroll, QuickBooks, Microsoft Word and Excel  software proficiency Training and development Professional Experience Office Manager - 40+ Hours per week May 2015 to November 2016 Company Name - City , State QuickBooks Experience, MS Office, Word, Excel & Internet and database searching . Data entry and work processing skills with a high level of accuracy, and the ability to proofread and verify information. I interacted effectively with the public. Maintained confidentiality of records and all information. Dealt with the Texas Workforce Commission (TWC) and also the Department of Aging and Disability Services (DADS) and NACEES. Signed students for desired classes. Managed front office along with annual reporting and daily customer needs. Responsible for money and bank deposits and answering all calls. Also took payments for the VA, MYCAA and DARS. I was also an assistant instructor for CNA. Recruited and interviewed applicants for positions available. Managed I9/W2.  Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Developed, implemented and monitored programs to maximize customer satisfaction. Leasing Specialist - 40+ Hours per week January 2014 to May 2015 Company Name - City , State Worked with operations department for rental inventory. I handled all leasing reports which includes preparing reports to be presented at weekly meetings, greeted prospective residents, answered all calls and inquiries, facilitated resident service requests, handled background check/credit checks, money and bank runs. I handed most move-ins and also bank/corporate audits. Administrative Assistant/Office Manager - 40+ Hours per week January 2013 to September 2013 Company Name - City , State  Managed and helped barista managers with ordering supplies, hiring new employees, termination of employees, out of town trips and opening up new coffee stands. Bi-Weekly payroll using ADP, key holder, daily bank runs, general payables (bills), working close with CEO and president of Baristas Coffee Company Inc. I also helped with reports, acquisitions, leases and sales, reviewing resumes, contacting candidates, screening perspective candidates, interviews and managing some training. I worked daily with excel spreadsheets including creating new spreadsheets. Barista/Office Manager - 40+ Hours per week March 2012 to December 2012 Company Name - City , State Managed 6 employees, interviews, hire and termination. Bi-weekly payroll using ADP payroll System, key holder, daily bank runs and bank deposits, sales and marketing for the coffee stand. Open and closing the stand, weekly supply ordering, create weekly work schedules, train and work with new hires. Serve customers on daily basis with fresh coffee, specials of the day and snack. Created excel spreadsheets to track sales. Retail Apparel Associate March 2010 to March 2012 Company Name - City , State Cashier, merchandising shoes, all apparel from the stock room to the sales floor, worked the truck every other day with new product. Reworked the sales floor for daily presentation. Daily customer service, open and close the store, managed the fitting room/key holder. Education and Training License/Certification : Electrocardiogam , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently enrolled License/Certification : Phlebotomy , 2016 Elite Nurse Aide Training - City , State , USA March 2016 to present. Currently Enrolled. License : Certified Nurse Aide , 2015 Elite Nurse Aide Training - City , State , USA High School Diploma : General Studies , 2010 Federal Way High School - City , State , USA Personal Information Place of Birth: Des Moines, WA Date of Birth: 18th of February, 1992 Present Resident in Federal Way, WA Sex: Female Status: Married no children Hobbies: Sports, Movies, Hiking, Working out Skills Professional and friendly Careful and active listener Strong public speaker Multi-tasking Accounts Payable/Receivable Customer Service Customer Satisfaction Patient-focused care Time management Detail-oriented Effectively interacts with patients and families. Software Knowledge in QuickBooks, One-site, Tenant Tracker, ADP Payroll System, Microsoft Word, Microsoft Excel ? Compassionate and trustworthy caregiver ? Additional Information Volunteered with Habitat for Humanity ",APPAREL 549," PACKAGING BUYER/RESEARCH AND DEVELOPMENT LEAD Summary Seeking a full time position in Operations, Purchasing, Inventory Control, Logistics, and/or Inside Sales Management. Highlights Operations Training and Development Management/Problem Solving Customer Service/Team Building Human Resources/Eduphoria Supply Chain/Procurement/Planning Distribution/Logistics/Shipping Purchasing/SAP/Rigid Packaging Inventory Control/Warehouse Research and Development/Marketing Ceridian/iEmployee/Paychex Deja/FacetWin AP/AR Experience 01/2013 to Current Packaging Buyer/Research and Development Lead Company Name Maintains all purchase orders and vendor acknowledgements. Updates vendor weekly Open Order Reports with accurate ETA's in SAP. Requests component skus with _ItemSetUpGroup in Procurement Dept. Updates PIR and source list information (costs, lead times, specifications, MOQs, etc.) per supplier and maintaining Master Vendor Agreements and Insurance. Updates back order reports for upper management to review weekly. Preserves all new and existing artwork for compliance purposes. Runs the ZBAR Report weekly and following up with the suppliers with regard to demand and production planning changes. Schedules all outbound and inbound shipments with suppliers. Assists with truck requests information/notes in SAP for each shipment. Mails and tracks packages/shipments sent out to vendors for working projects. Packaging Lead on Research and Development Team for all new projects and licensing agreements with potential and existing clients. Assists in following up and resolving all AR/AP issues with Accounting Dept. Sustains and follows through with all packaging and ISO standards with Compliance. Upholds an intricate position and consultants with FSI during the acquisition of Farouk Wings Plastics (bottle manufacturer) and corresponds accordingly in the integration process. Consultants in packaging projects and R&D inquiries with FSI's ""Sister Companies"" (Beauty Elite Group, and Blow Pro). Attends trade show opportunities in effort to build knowledge and upcoming trends and new technologies in packaging development. Meets with all current and potential suppliers for business development. Works closely with Marketing and FSI CEO on all wet line development and timelines. Liaison and/or Consultant between Marketing, Customer Service, QA, Purchasing, Production, Compliance, Maintenance, Lab, etc. in effort to make sure all necessary precautions and steps are taken prior to starting any new projects with ""special"" packaging needs. Writes and develops new procedural protocols and SOP's within the company in effort to streamline processes that ""have always been"" but need to change in order to have smooth transitions and cohesiveness when something new is introduced with the company. Assists in planning, timeline development, and launch of new products. Assist in writing marketing and product development plans. 01/2009 to 01/2013 English Language Arts Teacher Company Name Initiated, facilitated, and moderated classroom discussions. Evaluated and graded students' class work, assignments, and papers. Prepared course materials such as syllabi, homework assignments, and handouts. Maintained student attendance records, grades, and other required records. Planned, evaluated, and revised curricula, and methods of instruction. Compiled, administered, and graded examinations. Maintained a regularly scheduled conference period in order to assist students/parents. Kept abreast of developments in their field by reading current literature, talking with colleagues, and participating in professional conferences. Selected and obtained materials and supplies such as textbooks. Collaborated with colleagues to address teaching and research issues. Served on academic or administrative committees that dealt with institutional policies, departmental matters, and academic issues. Participated in campus and community events. Acted as the Adviser to multiple student organizations.(ie: NJHS). 01/2002 to 01/2009 Operations/Purchasing Manager Company Name － City , State Supervised daily activities relating to operations, receiving, handling and distribution of rigid packaging. Facilitated weekly managers meetings between sales, operations & warehouse teams. Monitored daily and monthly reports of sales, forecasting, and expenses in order to meet annual budgets and goals. Delegated and implements changes for all departments. Assessed all employee time off requests and staffing needs. Administered training and development for all new employees. Conducted annual employee reviews and pay recommendations. Handled the purchasing and inventory control of a multi-million dollar warehouse. Conducted and directed annual physical inventory. Managed the top 3 three branch accounts for the purposes of maintaining system processes, mentoring and training. AP/AP knowledge-handled customer payables/receivables. Implemented all new procedures and training provided on a branch level. Assisted Upper Management in setting and creating objectives in order to meet annual budgets and forecasting for the Houston branch. Sr. Account Coordinator Company Name － City , State Directly responsible for managing multiple core accounts for the purpose of providing excellent customer service. Entered all sales and purchase orders with accuracy according to customer specifications. Executed PO follow-up on a daily basis to insure all shipments were indeed on time and within conformance of customer/vendor expectations Worked directly and developed valuable relationships with vendors/suppliers and logistic companies. Processed invoicing on a daily basis and provided all supported documentation in order to improve branch DSO (ie: BOL's, POD's and memos.) Implemented annual price increases to meet budgets and margins. Professional Accomplishments Sheldon ISD- Teacher of the Year 2013-Michael R. Null Middle School TricorBraun-Nominated for Customer Service Satisfaction Award 4 years in a row. TricorBraun-Promoted to Houston Branch Operations Manager within first 3 years of employment. TricorBraun-Houston branch grew 60% in gross profit and personally nominated for Branch Quality Award in the first year of managing branch. TricorBraun-Recognized in the industry as a top performer and leader. Education 2002 Bachelor of Arts : English/Sociology Sam Houston State University － City , State English/Sociology Texas Teacher Certification 2009-2013 (4-8 English, EC-6 Generalist, K-12 ESL) Additional Information Additional Work History and References available upon request Skills academic, Accounting, AP/AR, administrative, streamline, AP, AR, budgets, business development, Ceridian, conferences, Consultant, clients, excellent customer service, Customer Service, documentation, English, forecasting, gross profit, Human Resources, instruction, Insurance, ie, inventory, Inventory Control, invoicing, ISO, Team Building, Logistics, notes, managing, Marketing, materials, meetings, mentoring, Works, Packaging, payables, policies, Problem Solving, processes, Procurement, marketing and product, protocols, Purchasing, Quality, QA, reading, receiving, Research, sales, SAP, Shipping, SOP, staffing, Supply Chain, Teacher, teaching ",ARTS 550," ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant Objectives; Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary *ACCA Finalist *Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES 1. Anna Mwinga Corporate Affairs and Human Resources Manager National Milling Company P.O Box 31980 Lusaka Tel: 211 221149 Cell: 0977 757437 2. Moses Simpokolwe Human Resources and Administrative Officer National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier: Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written ",ACCOUNTANT 551," DIVISION OPERATIONS & RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Professional Experience Division Operations & Risk Oversight Manager 03/2014 － 04/2016 Company Name City , State Successfully planned and built a new business model for operations team; successfully streamlining internal processes and mitigating operational and financial risk Developed third party risk management oversight platform consisting of management, awareness and testing exercises Provided oversight of divisional monthly financial management requirements and oversight of budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Provided oversight & administration of divisional operational change management tool (PBF/ORR) Provided oversight of vendor SOW Harmonization (Operational Risk Prevention) Provided oversight and governance of divisional procedure documents Regularly provided operational and or strategic planning support to 5 Directors, COS, and VP. Operations & Risk Oversight Manager 05/2013 － 03/2014 Company Name City , State Planned and built a new business team for the division Provided oversight of Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) requirements and quality assurance responsibilities Departmental SPOC for risk oversight/awareness and remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight and governance of divisional procedure documents Regularly provided strategic planning and operational insight/support to 2 Directors and VP. Vendor & Compliance Manager 09/2011 － 05/2013 Company Name City , State Regularly reported to departmental Director & partnered with key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed and managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention & Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, and purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning and operational insight/support to 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City , State Regularly reported to departmental Director, Executive Director & partnered with key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic and international Managed Vendor performance to SLAs / KPIs, including forecasting to actuals Communicated existing and emerging operational risks to senior leadership and procurement; project managed remediation efforts Provided operational insight in the development/extension of Vendor SOW's Managed operational and executive vendor relations Acted as the first line of defense in vendor incident management Managed direct reporting management level analysts and 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City , State Regularly reported to departmental Director Met/Exceeded KPIs and SLAs Provided oversight of FiOS network provisioning and order fulfillment Provided oversight of network outage management including stakeholder communications Managed first and second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce and management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City , State Met/Exceeded national network provisioning and order fulfillment performance metrics Supported FiOS sales channels and regional operations (provisioning fallout and facilities assignment) Participated in FiOS cross-functional teams on network and provisioning system enhancements Managed planned and unplanned network outages Effectively managed labor union relationships Regularly reported to team Manager and department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City , State Performed root cause analyses and monitored completion of remediation plans by business owners Provided FiOS quality assurance data and call calibrations for Managers and Directors Performed associate level ticket audits and quality observations for FiOS provisioning and repair/maintenance Collaborated with national/regional operations teams in the development of FiOS provisioning processes and procedures Facilitated associate level FiOS provisioning training Regularly reported to team Manager and department Director. Education 2011 Villanova University Certificate 2004 Bachelors of Arts and Applied Science (BAAS) : University of North Texas - Applied Technology and Performance Improvement City , State GPA: Cum Laude Cum Laude Applied Technology and Performance Improvement 2002 Certificate in Computer Network Technology Associate (CNTA) : Southern University City , State 2001 Associate of Science : Southern University - Computer Science City , State Computer Science Associate of General Studies : Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations ",BPO 552," TRADE FINANCE OFFICER Career Focus 9 yrs Banking  Summary of Skills Trade Finance Operations Customer Service Branch Banking  Accomplishments Awarded Best Tele-caller for 3 times in a row in HSBC ·         Rated excellent performer in yearly appraisal at HSBC Professional Experience Company Name August 2007 to January 2011 Trade Finance Officer City , State   Payments of documents presented under L/C.  Booking & paying off of Collection documents.   Delivery Order Issuance for documents under L/C or Collection.  Advance & Direct payment under RBI regulations.   Resolving all client query regarding import payments, Letter of Credit, Collection bills Bill presentation under L/C & collections  Ensure transactions are processed with the TAT ·         Bill Of Entry follow up Company Name August 2005 to July 2007 Fund Transfer Investigation Officer City , State Working as an Officer in Fund Transfer Investigations for Abn Amro Bank -Netherland Investigate Fund Transfer related cases and bring them to closure in a timely manner Specializing in specific types of cases and handling queries related to Bank and clients Gaining more knowledge on Swift Messaging and International Fund Transfer Actively working on projects on increasing efficiency ratio by decreasing rejects and avoiding re-opens Escalate cases if they do not get resolved within specific time Meet the targets set  Company Name October 2003 to August 2005 Credit Card Collection Officer City , State  Responsible for collecting overdue payments from customers defaulting for more than 60 days and above after due date. Responsible for quick resolution of accounts to get delinquency down on the card base. Ensured quick & sound resolution to issues & problems in a way that effectively reflect business requirements. Mentoring new staff on systems and honing their calling skills Worked on Cacs , Dialer system and Hub. Company Name August 2001 to September 2003 Customer-service executive City , State Responsible for understanding and resolving problems raised by customers and provide better services. Responsible to also for cross selling of additional cards and loan to increase the card base Worked on CCMS system Education UC San Diego (UCSD) Extension 2015 Certification : Business Management City , State , United States Mumbai University 2000 Bachelors of Commerce : Accounting City , State , India Personal Information  Date of Birth:  28th of January,  1980 Place Of Birth: KGF, India Sex: Female Marital Status:  Married Hobbies: Travel, Hiking Languages English,Hindi,Tamil Skills Client Relations, Customer Satisfaction, Customer Service,Credit and Collections,Marketing,Global Trade Services, Computer Proficient ",FINANCE 553," MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects. Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible Recent Accomplishments Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club. Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN. Consistent Top High Performance rating every year in IBM. Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN. Achieved the IBM Certified IT Specialist certification in 2012. Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives. Work Experience 10/2014 to Current Manager, Advisory, Performance Improvement Company Name － City , State GST implementation project in RHB Group in Malaysia 05/2008 to 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software. Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture 05/2007 to 05/2008 Core Banking Consultant Company Name － City , State Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions. Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA 06/2003 to 01/2007 System Analyst Company Name － City , State Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system. Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards. Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake. Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system. Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation. Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved. Skills 11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management Education and Training 2003 Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia Graduated with CGPA of 3.43 of 4.00 with Dean's List ",BANKING 554," HEAD CHEF Summary To contribute my work ethic and experience to a kitchen team within a company that fosters growth. Experience 01/2016 to 01/2016 Head Chef Company Name - City , State Running kitchen operations Menu management Prepping, cooking, and plating Safety and sanitation Hiring and termination Budget control Training employees Communicating with food venders Food orders. 09/2013 to 01/2014 Kitchen Manager/ Chef Company Name - City , State Running day to day operations. Menu management. Prepping, cooking, and plating. Maintaining health and safety standards for all employees. 02/2013 to 05/2013 Line Cook/ Garde Manger Company Name - City , State Alternating stations as needed/ sauté and grill Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Expediting tickets Helping source local ingredients to keep dishes seasonal Closing Kitchen. 01/2011 to 01/2012 Garde Manger / Line Cook Company Name - City , State Alternating stations as needed Practicing F.I.F.O. to ensure food quality was high and spoilage cost were low Followed company recipes to create dishes according to customer orders Maintained sanitation, health, and safety standards in work areas Prepping stations for next day during shift downtime Practicing time management for ticket call Helping create dishes and appetizers for events Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2009 to 01/2009 Garde Manger Company Name - City , State Followed company recipes to create dishes according to customer orders. Maintained sanitation, health, and safety standards in work areas. Significantly contributed to the service of the team by creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, and preparing produce. Remaining attentive to multiple dishes at once during peak hours, ensuring that dishes were complete in a timely manner and with high quality. 01/2008 to 01/2009 Prep Chef / Line Cook Company Name - City , State Washed, cut, and prepared foods designated for cooking. Operated high-volume equipment such as grills, deep fryers, griddles, ovens, and stovetops. Assisted kitchen staff with various tasks such as inventory, food portioning, and dishwashing. Portioned and wrapped the food and placed it directly on plates for service. 01/2007 to 01/2008 Cashier / Clerk Company Name - City , State Received and processed cash, check, credit cards, vouchers, and automatic debit payments. Issued receipts, refunds, credits, and change due to customers. Greeted customers entering the establishment and handled all customer's concerns. 01/2007 to 01/2007 Sheet Metal Fabricator Company Name - City , State Performed fabrication, assembly, soldering, welding, electrical, isolation, and blueprinting of refrigeration and cooling systems for yachts. Utilized hand and power tools such as shielded metal and gas metal arc welding equipment. Operated metal shaping, straightening, and bending machines, such as brakes and shears. 01/2006 to 01/2006 Welder / Fabricator Company Name - City , State Performed fabrication, electrical, welding, mechanical, painting, and wheel system assembly. Preheated work pieces prior to welding or bending, using torches or heating furnaces. Cut, contoured, and beveled metal plates and structural shapes to dimensions as specified by blueprints, work orders, and templates, using powered saws, hand shears, or chipping knives. 01/2001 to 01/2005 Allied Trade Noncommissioned Officer in Charge Company Name - City , State Demonstrated expertise as a machinist, mechanic, tool maker, and welder. Coordinated and trained welding, range, and safety courses. Ensured the safety of officers and soldiers by ensuring procedures were adhered to properly. Responsible for inventory of all shop tools and maintenance of equipment. Education 2012 Culinary Arts Orange Coast College - City , State Culinary Arts 2009 Bachelors : Culinary Arts and Hospitality The International Cooking Schools of the Art Institute - City , State Culinary Arts and Hospitality Concepts and Theory; Safety and Sanitation; Introduction to Cooking; Purchasing and Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction to Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health and safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding ",CHEF 555," ENGINEERING TECHNICIAN Professional Profile To obtain a challenging career in Electronic Technology field. Extensive experience successfully testing and analyzing complex circuit packs and systems. *Takes the initiative to take on challenging problems and follows through to their resolution. *Capable of working independently or as a team player. *Worked with fiber optics receivers and transmitters since 1999. Qualifications Critical Thinking Effective Multitasking Deadline Compliance Works well under pressure Highly responsible and reliable  Establishing goals and setting priorities​ Team player Initiative to work independent Experienced in production scheduling Excellent problem solving skills Troubleshooting at component level Schematics reading Microsoft Office Suite expert Relevant Experience Personally managed production activities to guarantee 100 % of orders were shipped on-Time. Promoted to Team leader within 4 years of employment. Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.  Tracked daily processing reports with 100 % accuracy. Cut inventory by more than half and improved on-time delivery to 100 % by reducing the scrap. Proudly rated by management as a leading performer. Worked with R&D and technical services teams in the execution of experimental and pivotal batches. Problem Diagnosis Used operational knowledge of systems, parts and components to solve problems that arose during assembly. Work Experience Engineering Technician 12/2014 － 05/2015 Company Name City , State Tested CWB and analyzed to the component level. Work from complex and detailed manufacturing documentation and/or verbal/written instructions. Install parts along a moving production line. Engage in the practical application of engineering science and technology. Thermal Technician 07/2006 － Current Company Name City , State  Leads the Thermal Production Line Engage in the practical application of engineering science and  technology  Analyze and interpret blueprints determine and precise specification Work from complex and detailed manufacturing documentation and/or verbal/written instructions Apply basic mathematical skills to solve technical problems  Measure dimensions of products to verify conformance to specifications using measuring instruments such as rulers, calipers, gauges and/or micrometers Handled, measured and mixed chemicals following prescribed methods and testing requirements Perform leak checks on vacuum and mechanical assemblies using leak detection systems Set up and operate production equipment in accordance with current good manufacturing practices and SOPs  Calibrate and Align focal plane arrays,  perform video set-up, function test, verify alignment, electrical alignment, MRT, MRC and final test for Thermal Devices  Prepare operational reports and provide information to supervisors Recommended corrective actions to minimize rate of product defects Communicate product and machine failure details to the design team and reliability departments  Maintain repair status in spreadsheets used in the production department quality review meetings Technical Support Specialists 02/1992 － 11/2003 Company Name City , State Helped achieve company goals by supporting production workers. Worked with engineers on troubleshooting issues with the test systems. Performed testing and troubleshooting of any/all products including printed wiring boards integrated circuits and systems to meet engineering specifications. Trained peers on analysis processes getting them up to speed. Performed daily analysis routines using established troubleshooting techniques, developing, and implementing new techniques. Knowledgeable in the application of advanced electronics theories. Collaborated and worked with supervisory, engineering and other functional personnel in conducting special studies and proving in new equipment. Worked with the engineers in starting up the surface mount line. Worked on the HP test sets. Troubleshoot field returns using schematics. Tuned circuit packs to different wavelengths. Education 2002 Associate of Science : Northern Essex - Electronic Technology Engineering computer System City , State , USA 3.7  GPA Certificate in Microsoft Office Graduated Deans List  2004 AssocIate Degree : Hesser College - Paralegal Studies City , State , United States GPA: GPA: 4.0 Coursework in English, Communications and Writing Legal System training  of class Affiliations Organized a team at Lucent to make the workforce and management work together in order to have better communications, more productive and satisfied workforce. Skills Microsoft office Suite (2013) Reading  Schematics Troubleshooting Problem solving Lean Manufacturing Inventory Government  Sell-Offs ",ENGINEERING 556," LEGAL ASSISTANT Summary Dedicated and focused Administrative Assistant  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Fluent in Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served as sole assistant to 4 attorneys in all phases of litigation. Awarded ""The Best Performer of the Month"" for the month of April 2015. Awarded ""Perfect Attendance"" for the year of 2016. Experience Legal Assistant Company Name － City , State Schedule meetings, mediations, hearing dates and depositions. Review reports by witnesses and police. Assist attorneys in preparing for trials and court proceedings. Draft deposition and trial subpoenas. Draft/file pleadings and motions. Legal Assistant Company Name － City , State Compose and revise legal documents for attorneys. Upload executed documents to LPS. Coordinate hearings with opposing counsel. Set and confirm hearings with judicial assistants. Prepare/file notices, motions and correspondence. Track and maintain busy attorney schedules. 07/2014 to 11/2016 Paralegal Company Name － City , State Manage all administrative tasks for three senior partners. Compose and revise legal documents for attorneys. Ensure legal documents are processed and handled in a timely and efficient manner in order to comply with appropriate regulations and deadlines. Perform whatever is necessary to get the job done to provide the firm's clients with excellent service and performance. Education DIPLOMA American Senior High School － City , State 2008 2015 ASSOCIATE OF ARTS : LEGAL STUDIES Keiser University － City , State LEGAL STUDIES Skills administrative, Attention to detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent in Spanish ",AUTOMOBILE 557," VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional with 20 years of experience in diverse industries, including healthcare and marketing. Expertise includes team leadership, technical architecture, training and development, disaster recovery planning, and information protection analysis. Dynamic, resourceful, and extremely driven individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations Skills •Infrastructure Management  •Data Center Operations •Project Management  •Team Building/Coaching  •Vendor Management and Negotiation  •Budget Management  •Policy/Program Development   •LAN/WAN, SAN, Firewalls and Routers • Experience Company Name City , State Vice President Information Technology Infrastructure Operations 06/2008 to Current Reduced overall network bandwidth costs over 15%, through ISP consolidation and management. Manages cloud based phone system (8x8) in multiple remote locations as well as on-premise phone systems. Responsible for Infrastructure Operations annual budget, including purchasing new equipment, software licenses, and network equipment. Led, mentored and developed a team of infrastructure engineers, architects, and administrators across multiple geographic locations. Manages multiple datacenters, on premise network and server, and Cloud presence. Responsible for vendor relationships, contracts, negotiating and change management. Successfully migrated over 700 users from three different domain On-Premise Exchange servers to MS Exchange online under single domain. Planning, and executing migration of all on-prem SaaS servers and application to a cloud based solution. Lead, manage, and support all design, development, implementation of infrastructure hardware, software, and network components as well as all disaster recovery and business continuity practices. Currently managing infrastructure and IT Operations in an offshore delivery center. Document and Execute IT policies company wide. Company Name City , State Director of Network Operations 07/2006 to 06/2008 Maintains Nortel BCM telephony servers, including both analog and VoIP phones. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications. Build, test, and modify product prototypes using working models or theoretical models constructed with computer simulation. Store, retrieve, and manipulate data for analysis of system capabilities and requirements. Setup, maintained, and monitored over 90 remote branch office locations.  Each with internet access and tied back to Chicago office through IPsec tunnel to Cisco ASA. Responsible for Entrapass Security system allowing access to suite doors utilizing ID badge. Setup, configured and supports multiple CRM and ERP Systems (Sage MAS500 and CRM Dynamics), as well as converting QuickBooks DB to Sage MAS 500. Company Name City , State Information Operations Specialist 02/2005 to 07/2006 Responsible for administering Microsoft 2000/2003 environment, consisting of 50 primarily Proliant servers, including patch management, account maintenance, and other general system administration duties. Maintains Cisco Call Manager Application and Unity Server, providing VOIP services to user community. Built new PC deployment image using Symantec Ghost and Intrinsic Swimage, responsible for creating silent install packages for all third party applications. Implemented new backup procedures using Legato Networker tape backup systems and a Qualstar Jukebox, bringing the hospital within HIPAA standards compliance. Company Name City , State Customer Care Representative - Help Desk Technician supporting 09/2003 to 02/2005 Primarily supported LawInContext, BakerMaks, and Client Matter Intake System (CMIS). Active team member providing regression testing of various software builds of a proprietary law document management solution. Administering a Linux based system to host an internal Knowledge Base Portal assisting other help desk agents with daily troubleshooting. Company Name City , State System Administrator 10/1998 to 12/2001 Administered several enterprise servers running a mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, and Windows NT/2000. Developed and maintained UNIX shell scripts, used to automate daily help desk agent tasks. Selected to attend a 15 week IBM Emerging Leaders workshop that included training in breakthrough thinking, team building, team performance, and managing multiple priorities. Designed and developed UNIX login reauthorization program using C, Shell Scripting, Oracle, and web development resulting in approximately 40,000 unused or unauthorized UNIX logins to be cleared from servers. Company Name City , State Healthcare Systems Specialist 02/1993 to 11/1998 Maintain records of goods ordered and received. Review, evaluate, and approve specifications for issuing and awarding bids. Control purchasing department budgets. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Design, configure, and test computer hardware, networking software and operating system software. Attended Air Force Airman Leadership School, graduating as the honor graduate. Education and Training Bachelor of Science : Computer Science TROY STATE UNIVERSITY , City , State , Montgomery Associate of Science : Healthcare Systems Community College of the Air Force , City , State , Montgomery ",INFORMATION-TECHNOLOGY 558," STOREKEEPER II Professional Summary The purpose of this document is to secure a responsible career position that fully utilizes educational knowledge and experience while contributing to the goals and values of this organization. Having a friendly attitude and worm personality is an appreciated strong point, as it aided in building positive relationships with customers. As a result, repeat and satisfied customers were well known during career at Pioneer Packaging as well as while working for City of Peoria. Helping people is one of my best characteristics. Obtaining several years experience contacting vendors, answering phones and face to face contact with the public and governmental personnel has honed my customer service abilities. Problem solving skills and a positive work ethic makes communication easier. I am devoted and dedicated to serving in any way possible, and strive to accomplish assigned tasks quickly and efficiently. Exceptional people skills allow the ability to manage personnel and take care of conflicts, disputes and other personal needs of employees. Procurement and Purchasing: Over 10 years processing purchase orders. Primary vendor contact for Inventory Control and Fleet parts room purchases. Highly proficient utilizing inventory procurement practices and procedures. Skills Work History STOREKEEPER II | January 2002 - January 2013 Maintaining and reconciling inventory through clerical support, using PeopleSoft to procure and receive shipments obtained by purchase order. Create excel spread sheets for reports, manage inventory files and research inventory problems. Conduct inventory cycle counts, coordinate stock and document transactions. CSR): Provide Customer Service to Departmental and Fleet Maintenance Personnel, process work orders and fill Fleet Purchase Requisitions, contact vendors to procure fuel, parts and other automobile and truck supplies for fleet services. Trainer: Forklift Operator Safety. Company Name Shipping: Fulfill orders with use of Infrared Scanning System (IFR). Forklift operator: Four-stage electronic single person picker for order pulling and staging. Word processing: Input shipping orders for USPS, UPS, FedEx, and other common carriers. Prepare overseas containers for shipment; verify quantities, shipment labels and paperwork. Company Name WAREHOUSE FLOOR SUPERVISOR | January 1996 - January 2001 Performance areas include: Interviewing prospective employees for higher. Providing daily instruction to warehouse personnel and dispatching drivers for deliveries and pickups. Routine cycle counts of inventory insure and verify, proper placement of inventory. Receive all incoming shipments and verify counts create stock locations. Maintain inventory and quality control procedures. ACCOMPLISHMENTS Personal: Due to specialized training and procurement practices the City of Peoria had an annual savings of $1500.00 annually on costs of goods acquired by purchase order during career. By developing a spreadsheet to record material requisitions and receiving logs, our department was able to stop purchasing preprinted forms from local vendor, as a result monthly operational cost were reduced. Man hours during cycle counts and order pulling were also reduced through consolidating bulk inventory into more manageable amounts with the use of poly-bags rather than just dumping items into bin boxes. Note: The points mentioned above are a small portion of the ideas introduced during career at City of Peoria. Company Name Aviation Structural Mechanic | City , State Line division supervisor assistant, plain captain while in line division. Worked as an aircraft hydraulic and structural systems mechanic as a member of Naval Aircraft Squadron VS-38. Received General under Honorable Conditions Discharge. NJROTC, (Navy Junior Recruit Officer Training Corps). Education Bachelor's Degree Business Management Administration Grand Canyon University City , State Business Management Administration Associate Degree National Education Center City , State Graduate Naval Aviation A School City , State Certified Trainer Forklift Truck Operator Safety AutoCAD Certificate in Architectural Drafting Llewellyn Technology, Certificate, Electro Mechanical Systems Repair City , State Training also includes repair of Signode banding and tie wrapping machines, Synergy, Minipac-poly shrink film packaging systems, remove and replace damaged parts and components, and mechanical devices. Skills Architectural Drafting, AutoCAD, clerical, Customer Service, Data Entry, dispatching, drivers, film, Forklift, Forklift Operator, forms, instruction, inventory, Mechanical, mechanic, Excel, Microsoft Office, PowerPoint, Windows, Word, Navy, Naval, packaging, PeopleSoft, PeopleSoft 9.0, Personnel, presentations, procurement, purchasing, quality control, receiving, reconciling, research, Safety, Scanning, Shipping, spreadsheets, spread sheets, spreadsheet, supervisor, Trainer, Word Processing, Word Perfect ",AVIATION 559," INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Highlights Operations management Project tracking  Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm under pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager , 03/2013 to Current Company Name － City , State Managed a four-person local IT team, allocating resources to ongoing projects and enforcing deadlines. Drove business KPIs through rapid iteration of customer-facing product features. Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Collaborated with the global team to resolve IT support cases. Build and maintain a staff of five & terminate for cause one employee. Create and audit processes interlocking with other teams, adjust as required. Manage travel and budget for staff on-site visits. Ownership of SaaS customers in North America, Canada and Australia. Defined project deliverables and monitored status of tasks. Executed proof of concept implementations to validate product feasibility. IT Administrator , 06/2011 to 03/2013 Company Name － City , State Designed and delivered mission critical infrastructure to ensure the highest levels of availability, performance and security. Maintained security, backup, and redundancy strategies. Ownership of IT Infrastructure and Client/Server management (Chicago, Houston, Montreal and Sydney). Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Manage North America production data center (SaaS) and disaster recovery applications. Deploy and manage VMware architecture. Monitor and created automatic actions related to hardware and web servers. Engineered IT infrastructure for reliable WAN and LAN connectivity. Active Directory and Group Policy configuration and deployment. Provided client support for production. SQL Administration. Deployed over 30 NEC phones and support for NEC PBX. Responsible for purchasing and product recommendations. Network Administrator , 02/2010 to 05/2011 Company Name － City , State Tested, configured and deployed Windows 7 operating system with Acronis Snap Deploy. Deployed and tested Microsoft Exchange 2010 in VMware. Administered SQL 2005 database to run Dentrix and DEXIS software. Configuration and implementation of Group Policies. Information Technology Consultant , 10/2008 to 05/2011 Company Name － City , State Managed and provided security administrative support for Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, and Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista and Mac operating systems. Responsible for purchase decisions to provide the best end point security solutions. Obtained Milestone Advanced Certified Partner for video surveillance. Network Administrator , 10/2008 to 05/2011 Company Name － City , State Installed and configured LAN with Windows XP and Windows Vista clients. Administration of Microsoft Active Directory. Administration of Microsoft Exchange 2003 systems including backup and recovery. Deploy Symantec endpoint security solutions and implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration of intranet. Network Administrator , 10/2008 to 12/2009 Company Name － City , State Provided on-site technical support for Windows 2003 and 2008 servers, workstations, laptops, Blackberries, and iPhones. Migrated to Exchange 2007 SCR from Exchange 2003 with PowerShell and DAS. Managed Windows Server 2008 and Windows 7. College of Education Computer Technician , 07/2006 to 06/2008 Company Name － City , State Performed PC and Mac hardware and software configurations. Troubleshot general Novell Client issues. Installed and maintained peripherals. Built images to be used with Symantec Ghost. Education Master of Science : Business Information Technology , 2018 DePaul University － City , State Bachelor of Science : Network and Communications Management , 2009 DeVry University － City , State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server ",INFORMATION-TECHNOLOGY 560," OPERATIONS MANAGER Summary My goal is to utilize my 20 years of banking experience and education in business management and human resources in order to expand on my management experience. Skilled in financial reporting, account balancing and reconciliation, project management, and analytics. Highlights Quantitative analysis & metrics Account reconciliation & balancing Complex problem solving Staff leadership and development Expert in MS Office Suite Conflict resolution Strong interpersonal skills Procedure development Experience Operations Manager October 2011 to Current Company Name - City , State Manage the daily functions of Real Estate and Oil, Gas, and Mineral AP(accounts payable) and AR(accounts receivable) transactions Manage a team of 15 staff members who perform duties across multiple lines of business Conduct employee performance reviews and individual development plans for success Daily and monthly account reconciliation of internal house suspense accounts Accurately document and report items out of SLA to senior management with correspondence to field partners Provide training to team members on job responsibilities and cross-train opportunities Research and resolve complex variances Review daily work for quality control and errors Conduct year-end tax 1099 and 1098 statements for Real Estate Assets and Loans Personal Banker/ Business Champion July 2007 to October 2011 Company Name - City , State Profile and analyze clients financial situation in order to provide a proper recommendation of bank products and services Coach teller line to send over referrals to bankers to achieve sales goals Interact with clients and bank personnel on a daily basis in order to reach branch, team and individual goals Originate applications for personal, mortgage, and business loans to meet customer needs Exceed sales goals by maintaining a strong book of business Provide hands on system training for new bankers Oversee daily operations of branch compliance regulations Wealth Management Group Relationship Associate III June 2004 to May 2007 Company Name - City , State Provide administrative support to Private Bankers, Financial Consultants, Trust Advisor's and Investment Bankers to ensure all client needs are met with the highest quality of service Assist Private Banker in the management of their book of business which held over 180 clients Account reconciliation of Private Banking general ledger accounts Submit large commercial and consumer loan applications, schedule appraisal appointments, order loan documentation, assist clients with the closing of loan requests, and ensuring that all documents are properly recorded Receive incoming client contacts and handle client request and inquiries in a timely and efficient manner Identify client needs and revenue enhancement and cross-sell opportunities Prepare Personal Financial Statements for clients annually and request updated tax returns to maintain client files Maintain accurate record of incoming personal client information via excel spreadsheets Deposit Risk Operations Fraud Manager June 2001 to June 2004 Company Name - City , State Perform complex research and quick shot analysis on suspected fraud accounts Managed a team of 12 fraud analysts in the daily process and review of suspicious account activity and new account fraud Provide job training, facilitated team meetings, and participate in associate development and reviews Avert over one million dollars in potential loss to the bank Recruit and conduct interviews for open analyst positions Cross train new employees on fraud database systems Create, monitor, and process database and paper files using MS Access and Excel Maintain statistics and prepare month end reports Provide support for special projects analysis and presentations Restrict customer accounts for Customer Identification Policy compliance Place foreign currency orders and balancing general ledger accounts to ensure accuracy of currency received and disbursed Monitor work flow and staffing needs to ensure service levels and deadlines were met Daily assignment of job duties, create and maintained department work schedules Education Bachelors of Business Management : Human Resources University of Phoenix University of Phoenix: Bachelors of Business Management with a Minor in Human Resources Skills Software Applications   PeopleSoft, Commercial Electronic Office, FileNet, Hogan, Microsoft Outlook, QuickBooks, SEI Trust 3000, Trust Real Estate Management System, Trust Mineral Management System, SharePoint, Kronos, LexisNexis, Lotus Notes Computer Skills   Proficient in Microsoft Excel, Word, PowerPoint, Publisher, Access, 12,000 KSPM ten-key, Accurate typing 75+WPM Professional Skills   Strong analytical skills, ability to effectively multi-task, dependable, outstanding customer service skills, leadership skills, excellent problem solving skills ",BANKING 561," CONSULTANT Profile A highly accomplished, skilled and talented Consulting manager with a thorough understanding of the Software development Life Cycle and a proven track record of successfully providing overall direction to project teams and managing client relationship. Professional Experience Consultant , 01/2001 to 11/2014 Company Name － City , State Led a data migration project for a client P & C insurance company from a legacy client server insurance system with a relational backend to a n-tiered insurance system which involved the entire gamut of activities from defining requirements, selecting the application tool suite to use for the data migration, performing data mapping and gap analysis, designing the technical approach, performing the necessary business analysis, engaging with the target system vendor technical leads to ensure structural compatibility, developing the transformation, testing the transformation all the way to the upload into the target system, supporting the UAT and creating a deployment plan Led and managed the design, development and implementation of a Billing module of a P & C system to support a change in the lockbox financial institution Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company to enable the organization to underwrite business in additional states. This CL Expansion effort is expected to capture 1.5% of the commercial lines market in each additional state (about $35,000,000) by the end of 2011 Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Led client efforts to support external IS audit conducted by Ernst & Young Led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Conducted an internal practice-wide training to prepare other teams to undertake such print solution development efforts for other P & C clients Led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Assisted the IT Director at a client company in migrating their existing legacy system to the POINT IN system. This was a full service engagement that included, analyzing and determining the hardware requirements for the selected system, negotiating the hardware purchase (saved the client over 40% on the original hardware purchase price), overseeing the hardware installation, developing the UAT plan, overseeing the UAT, advising and assisting the clients' IT Director on the project. Conducted an analysis of the popular CRM software packages and presented the findings to the clients' senior management team as part of an effort to facilitate their selection of a CRM package Technically led the design and development of an Imaging prototype system Provided technical leadership in re-designing the Guy Carpenter report to ensure accuracy and better data processing Provided technical leadership for migrating a Commercial lines system to a new payment vendor Provided production support on several client engagements Mentored junior level staff on several system development efforts Provided expertise and oversight in the development of marketing collateral Participated in a technical advisory role in determining the feasibility and the subsequent techno-business analysis of implementing an e-bill presentment module for a personal lines system which involved a lockbox vendor replacement. Software Engineer , 01/2000 to 01/2001 Company Name － City , State Designed, developed and tested insurance applications. Maintained existing insurance applications. Sr. Applications Analyst Programmer , 11/1997 to 12/2000 Company Name － City , State Designed, developed and tested applications using Centura/SQL Windows as the frontend and Oracle as the backend. Translated business requirements into technical specifications. Formed a part of the core group on several teams for customizing and deploying the company's base P & C Insurance system Implemented Aviation, Tourism and Garage Liability lines of business for Sul America using Centura as the front end and Oracle as the back end. Implemented Lead and Asbestos as well as Engineering lines of business for Zurich American using SQL Windows as front end and Oracle as the back end Formed a part of the core group of a successful team that implemented an insurance/auto-warranty system for General Motors Corporation using Centura Developer for the front-end and Oracle as the back-end Participated in responding to RFP's as an SME Led the conversion of a 16-bit WPC (P&C Insurance) system as a technical advisor to its 32-bit version Mentored junior level staff on application development efforts. Education Master's degree : Computer Science , 2000 University of South Carolina － City , State , USA Computer Science Bachelor's degree : Physics , 1992 Gujarat University － City , State , India Physics Accomplishments Cross functional leadership and management: Served as a Technical Project Manager as well as a vendor relationship manager on a Commercial Lines Expansion Project, a key business initiative of the client company that was aimed at capturing 1.5% of the commercial lines market in each state (about $35,000,000) by the end of 2011 Process migration leadership: Led and managed a cross functional team to successfully migrate existing processes from an in-house personal lines system to a system in a hosted environment Application audit support: Led clients' effort at supporting an external IS application audit conducted by Ernst & Young Leadership in Application Design, Development and Deployment: Technically led and managed the design, development and deployment of a print solution using Accelio suite of products (now part of the Adobe suite of products) to replace an existing print sub-system for a P & C Insurance system. Leadership in the design, development and deployment of compliance software: Technically led and managed the design, development and integration of a custom built compliance software sub-system to help a P & C Insurance system comply with the requirements of the Office of Foreign Assets Control (OFAC) Leadership in data migration from a client server to an n-tiered system: Led a data migration project from a legacy client server insurance system with a relational backend to a n-tiered insurance system. Skills Adobe suite, application development, approach, Assembler, Billing, business analysis, C, Carpenter, CL, client server, hardware, hardware installation, conversion, CRM, client, clients, data migration, data processing, Database, Delphi, designing, senior management, financial, functional, HTML, Imaging, Insurance, Languages, leadership, Director, market, marketing collateral, Access Basic, Office, MS-Office, MS-Project, Windows, Windows 2000, negotiating, Operating Systems, Oracle, Developer, Pascal, processes, Programming, RFP, SQL Server, SQL Windows, UNIX, Visio, Visual Basic ",CONSULTANT 562," OWNER SENIOR GRAPHIC DESIGNER / UX DESIGNER / APP DEVELOPER LINKSLINKSLINKSLINKSLINKS dLINKSLINKSLINKSLINKSLINKSLINKS LINKSLINKSLINKSLINKS Professional Summary  Multi-talented [Job Title] skilled in several artistic mediums, including [Medium] and [Medium] . Seasoned [Job Title] who specializes in print and environmental graphics. Graphic Designer who multi-tasks and manages time well in fiercely competitive, fast-paced environments. Graphic Artist motivated to work on all projects collaboratively with the design team from conception through to final production. Skills Excellent communication skills Complex problem solving Print advertising Web site advertising Website design expert Complex problem solving Superb eye for detail Proficient in Adobe CS6 Website and electronic marketing Print advertisements CSS expertise SMS deployment Proficient in photograph restoration Customized template design Excellent leader Advanced graphic design Work History Owner Senior Graphic Designer / UX Designer / App Developer 01/2010 to Current Company Name – City , State Enhance CSS, HTML, PHP codes for the frontend and backend of e-commerce store · Create graphics for silkscreen and direct to garment (DTG) printing · Work with programmers to design online-tool to enable users to personalize their own designs, and provide access to quality on-demand printing services. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Senior Graphic Designer 10/2006 to 06/2007 Company Name – City , State Designed original graphics for private label top and bottom sleepwear · Created licensed art for toddler and boys, including Warner Bros., Disney, and Hasbro · Researched and shopped stores for new concepts and printing treatments. Tech packs. Senior Graphic Designer 01/2006 to 09/2006 Company Name – City , State Designed girls (tweens) graphics for multiple applications including appliqués, embroideries, patches & silkscreens. Created cads, line sheets, tech packs, lables & hangtags · Worked with designer to develop & illustrate new fashion styles for production & sales · Shopped stores & researched a variety of trend resources to develop new graphics for girls. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Graphic Designer /Graphic Artist 06/2002 to 02/2005 Company Name – City , State Worked with Designers to create new art concepts for screen tees, embroideries, appliqués for boys and girls jackets, knit tops, bottoms, and jeans · Created Licensed art for boys/girls, including Superman and Batman · Worked with screen printers, researched and develop new techniques printing each season · Shopped stores and provided input for graphic trends. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Formatted text and graphics for blog posts, newsletters and other materials. Graphic Designer 10/1998 to 02/2002 Company Name – City , State Designed graphics for boys and girls screen tees, embroideries & appliquész · Conceptualized & illustrated for packaging, labels & hangtags · Sourced & supervised for offset & digital printing · Design licensed and private label art for boys tops and allover prints for bottoms. Translated complex concepts and data into compelling visuals for media outreach. Designed new on-brand visual elements to effectively convey concepts and messaging. Maintained consistent use of graphic imagery in materials and other marketing outreach. Education Bachelor of Arts : 5 2012 Hebert H. Lehman College - City , State Psychology Fine Arts Art Design coursework Sketching, Drawing, sculpture, painting Advanced Illustration coursework Industrial psychology experimental psychology  Social psychology  Statistics Certificate in Field Production : - City , State Student government representative Graphic Specialist Certificate : The Mac Learning Center - City , State CNC Operator Basic Vocational Certificate Coursework in Sheet Metal Drafting and Mathematics Graphic and Digital Design Certificate Certificate in Pattern Making and Fashion Design : Mayor Fashion Institute - City , State Pattern making  Sewing Sketching Certificates in Fashion and Commercial Photography Abiezer (Victor) Mota 1630 Research Ave : - City , State Coursework in Sheet Metal Drafting and Mathematics Quality Technology Certificate CNC Operator Basic Vocational Certificate Online Portfolio: http://victormotanyc.wix.com/abiezer-mota Mobile: 917-773-6397 : - City , State Accomplishments Awarded by [School Name] for increasing class art budget. Employee Recognition Award Nominee in [Year] . Honorary volunteer Graphic Designer for [Foundation Name] in [Year] . [Show name] design challenge finalist in [Year] . Certifications zzxzX XZ xz ZX zx x ax asXC axc x SADCsdc dsCdscDC DC DC Skills 3D Max, ActionScript, Adobe, Photoshop, Artist, art, Book, com, Corel Draw, CSS, Dreamweaver, e-commerce, Fashion, Final Cut Pro, Flash, Graphic Designer, graphics, Graphic, UX, HTML, http, Illustrator, InDesign, Journalist, Director, Maya, access, Excel, Microsoft Office Suite, PowerPoint, Word, Developer, packaging, Photography, PHP, printers, quality, Quark Express, Research, sales, Technician, tops, trend, Videographer ",APPAREL 563," APPAREL TECHNICAL DESIGNER Career Focus Represent the Company's interest of universal and consistent fit aesthetics and proper construction of garments as well as standardizing product fit and constructions specifications. Qualifications Proven success in writing specification sheets Knowledge of fitting Pattern making and sewing Knowledge of textiles Experience in corresponding with contractors overseas Excellent ability for flat sketching Excellent administrative skills Proficient in English and Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City , State Work with Design on Seasonal Development stages to identify the styles that will require tech design support for . Issue initial specs in order to expedite the first proto as well as resolve technical issues for design integrity, target price, delivery and quality as directed by Design and Merchant.  Manage fit cycle approval process from initial development through to stock approval. Interface with Design, Product Development, Merchants, Production Quality Assurance and Suppliers daily to ensure dos updated information has been communicated. Measure garments for fittings with speed and accuracy. Pull the history, and any specific references, basic standard fit binders and prepare for the fittings as needed. Maintain and update daily Fit log, indicating the approval status styles. Keep organized records of template garment specification including Labeling, Packaging standards and/or construction standards and monitor all new developments for consistency. Create, maintain and generate fit comments and specs in Books. Resolve technical issues with clear written communication to factories on a daily basis. Review graded specs, tolerances and construction for consistency before sending to factories for production and generating stock grading. Maintain seasonal binders of specs for Technical Designer brand responsibility. Maintain Management communication on any delivery issues, concerned or at risk styles, and work with the cross functional team to resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 to Jan 2000 Company Name － City , State Wrote specification sheets, including sewing construction, trim, grading, pattern and label parts. Attended fittings and corresponded with contractors overseas. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Washing and Shrinkage, Fabrication Matching, Sample Room, Grading and Marking. Analyzed Line Development Management Reports (LDM) for domestic and overseas operations to ensure that deadlines were met. Kept and updated extensive database and books. Trained new hires. Specification Writer Jan 1993 to Jan 1996 Company Name － City , State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns and label parts. Served as a Liaison between Spec Department with other Department such as Quality Control, Design, Trims, Pattern Making, Sample Room, Grading and Marking. Managed the distribution and tracking of the specification packages from their production through to delivery to all appropriate factories, warehouses and relevant personnel. Monitored performance against deadlines and reported progress to the production group at weekly reviews. Kept and updated extensive database and books. Trained new hires. Production Line Supervisor Jan 1990 to Dec 1990 Company Name － City , State Supervised line operations and staff. Supervised and researched daily water treatment. Responsible for calculating the required quantities of raw materials for the daily production and controlling output against plan. Investigated and reported line efficiency on a daily basis. Freelance Teacher Jan 1988 to Mar 1989 Company Name － City , State Chemistry, Mathematics and Physics Education Chemical Engineering 1987 National University of Honduras Honduras C.A. ",DESIGNER 564," PLACEMENT AGENT / DORADO BEACH RESORT Accomplishments GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team / Division 1 NCAA - Recipient of Stuart B. Ludlum Award '69 Skills & Licenses Proficient in DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Athletics & Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics and Traveling Professional Experience May 2014 to Current Company Name － City , State Organized and structured the Platinum Banking team of FirstBank Puerto Rico (NYSE: FBP). Led the development of a private banking group dedicated strictly to Act 20 and Act 22 (Tax Exemption Laws of 2012) clients that moved to Puerto Rico. Led a team of experienced and motivated private banking professionals dedicated to serving Act 20/22 clients on all suitable financial needs Provide a broad range of services including business and individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs and other resources available at the Bank Placement Agent / Dorado Beach Resort January 2007 to January 2012 Company Name － City , State Representative Highlights: ◦ Achieved 45% market share with over 200 clients in less than 1 year - aggregate deposits of over $30 mm ◦ Achieved highest rank among officers in deposits, accounts and cash management sales (Platinum and Business Banking) UBS Financial Services Incorporated of Puerto Rico Investment Banking - Corporate and Public Finance Group / San Juan, P.R. (Associate Director 2007 - 2012 / Director 2013 - 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based and multiple-based valuations for sell-side and buy-side advisory transactions Analyzed AFICA's, new money and refunding debt, as well as equity offerings for issuers; including hotel and real estate developments, financial institutions, general industrials, the Government of Puerto Rico and several of its authorities Assisted UBS Asset Managers of P.R. in the financial analysis for the issuance of structured products and mutual funds Executed as lead underwriter, advisor or placement agent over $14.1 bn, $3.1 bn and $428 mm in municipal, corporate, and mutual fund (closed-end or open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter / P.R. Sales Tax Financing Corporation Series 2008A & 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner / Popular Preferred Stock Series B & Tender Exchange to Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter / Triple-S (GTS) IPO of $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter / P.R. AAA Bond Fund II and P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director - Arranged the transition and closing of the 40-yr private concession of Luis Muñoz Marin International Airport in San Juan, P.R. to Aerostar) for $615 mm. UBS acted as Sole Advisor and Co-Lead Arranger. Summer Analyst 2005 / Analyst January 2006 to January 2007 Company Name － City , State Advised Technology, Media and Telecom clients on a wide range of potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, and capital raising Created dynamic financial models including standalone financing and operating models, leveraged buyouts, DCF and multiple-based valuations, investment return analysis, merger, and credit models Involved in all aspects of deal generation and implementation, including coordination of business development, execution of financial and strategic analysis, and delivery of solutions in partnership with product groups Executed as lead underwriter, advisor or placement agent over $4.3 bn in corporate transactions Representative Transactions: ◦ Joint Lead Arranger to target company / General Atlantic acquisition of Network Solutions for $800 mm (M&A) ◦ Sole Financial Advisor to target company / Comcast acquisition of Fandango for $200 mm (M&A) ◦ Sole Bookrunner / Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger and Joint Bookrunner / Intelsat Senior Unsecured Term Loan of $1.0 bn (Corporate Debt) Education B.A. : Economics and Latin American Studies , 2006 Yale University / New Haven － City , State , US Yale University / New Haven, CT. B.A. Double Major - Economics and Latin American Studies (2002 - 2006) GPA: 3.6 / 4.0 - NCAA / ITA Varsity Scholar-Athlete Award Winner English, Spanish , 2002 Academia del Perpetuo Socorro High School － City , State , US Academia del Perpetuo Socorro High School / San Juan, P.R. (1998 - 2002) Languages: English, Spanish (native) and Intermediate Brazilian Portuguese Certifications Banker, Factset and all Microsoft Office products (expert in Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) and Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7 ",BANKING 565," SOFTWARE ENGINEER Summary Accomplished development professional with over ten years of experience in integrating IT Operations processes with sustainable customized applications to promote team performance and efficiency gains. An apt student in programming and markup languages matching multiple technologies together to best enhance and complement IT Service Management and Project Management best practices and deliver consistent, quality solutions in the fast-paced, evolving environment of technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management and Change Management tied to a centralized Configuration Management Database, leveraging Service-Now and Web Services integrations to synchronize and orchestrate information across multiple tools (e.g. Confluence and a proprietary, custom .NET application) Leveraged Web Services to implement a dashboard framework for data mashups that compares ITSM metrics with business key performance indicators (KPIs) from several tools, such as Service-Now, Omniture, Gomez, and an internal data warehouse, to inform incident root cause Successfully integrated IT Procurement workflows in the Service-Now Service Catalog module including integration points with Excel reports, data exports for Oracle Ebiz, and complex approval email notifications and workflows Coded and implemented a custom interim Web-based CRM tool to share and track customer information and trouble tickets while researching and reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 to Current Company Name － City , State Digital Media Solutions (VDMS) is a branch of Verizon concentrating on new products primarily focused on the Internet video lifecycle from content perparation to display on all current and emerging platforms. It acquired Edgecast Networks, a content delivery network, in 2014. Customize the Service-Now platform using server-side and client-side JavaScript to complement the release of Incident, Problem, and Change management processes and policies Utilize Jelly scripting, and the AngularJS and Bootstrap framework to produce automated management reports with custom UI and navigational features. Architect the Configuration Management Database (CMDB) to complement Service Operations processes, identifying known errors and driving down Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, and Git to synchronize data between both development and operations, utilizing both native configurations and extended capabilities via web services. Technical Project Manager January 2010 to September 2012 Company Name － City , State Edmunds.com is a premier online resource for automotive information for consumers, leveraging cutting-edge technology and tools to deliver just-in-time, relevant content for car shoppers and enthusiasts. Lead a team building out Continuous Integration and Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, an Selenium to build, deploy, and test in an automated fashion. Apply best practices in Agile SCRUM software development, lean manufacturing concepts, and lean startup principles to the IT Operations group to ensure support and maintenance projects are completed in a consistent and predictable manner. Foster a DevOps community within the organization by creating and promoting a framework that encourages early and frequent communication between development and operations in launching services, from resource provisioning through service architecture and Service Level Agreement (SLA) definitions Automation and Integration Engineer January 2008 to January 2010 Company Name － City , State Extend the capabilities of the Service-Now application, including the development and implementation of the Service Catalog module in Service-Now, adding a corporate training calendar and tracking module, and improving Service Support workflows through business rules. Develop and maintain a data visualization (LAMP) application to inform management decisions and technical decisions through event correlation from multiple tools, such as Service-Now, Gomez, and Omniture. Reports Engineer January 2005 to January 2008 Company Name － City , State Program reports in the Request Tracker application and later in Service-Now, including automated data imports to other applications such as Excel, Confluence and MySQL databases. Client Manager January 2003 to January 2005 Company Name － City , State IVT is a provider of enterprise-scale software for rich media applications, including live webcasting for corporate communications and on-demand streaming video learning tools to Fortune 500 companies. Assess client business objectives and recommend suitable solutions within the allotted budget and time considerations, leveraging the power of video synchronized to animations, slides, text transcripts with interactive chat and polling components to the ideal level. Supervise and engage in the development, execution, and testing of client projects to ensure on time delivery within the client's demands and constraints. Manage client requests for enhancement (RFEs) to our products and generate functional specifications based on requirements, analysis and system design. Senior Production Associate August 2000 to January 2003 Company Name － City , State Employ programming knowledge (JavaScript, XML, XSL) to extend the power of IVT's proprietary software solution to meet client business objectives and needs. Responsible for the development, testing and deployment of a custom CRM web application to track client history, sales development, and trouble tickets. Assist the production staff in generating client assets and optimizing assets for web delivery. Design and develop webcast interfaces that are consistent with client color palettes. Graphics Production Intern December 1999 to April 2000 Company Name － City , State The online division of a major motion picture production house, Centropolis Interactive developed a loyal following for their online magazines aimed at science fiction and independent movie enthusiasts. Develop and implement procedures for automated bulk image processing and optimization, including batch functions in Photoshop for image watermarking for high-traffic, content rich websites. Market Research Intern May 1999 to September 1999 Company Name － City , State A leading firm for real estate services, since acquired by Fidelity National Financial to become the nation's largest title insurance company. Utilized Visual Basic for Applications to create sophisticated macros, formatting and sorting raw data from several different sources to streamline leads research practices. Education B.A. : Economics, American Literature , 2000 University of California － City , State , US B.A., Economics, Minor: American Literature, 2000 University of California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt ",DIGITAL-MEDIA 566," DIRECTOR, FINANCE OPERATIONS Executive Profile Motivated executive professional with 20 years of progressive experience in Publishing and Non-Profit environments, including extensive experience in project management, budgeting and financial administration. Consistently achieved optimal utilization of developing, delivering, and managing operations through process improvement planning, program coordination, and cultivation of strong business relationships. Possess an established track record of creating and implementing programs and long-term business strategies aimed at company growth.High-energy, results-oriented leader that continues to be a ambitiously collaborating team player who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Skill Highlights Project management Budgeting expertise (Capital and Operating) Risk Management Analytical Skills Time Management Leadership/communication skills Negotiations expert Employee relations Self-motivated Customer-oriented Team Building Team Leadership Core Accomplishments Project Management:   Eliminated excel budgeting with an the addition of ABM software solution that streamlined data collection and automated reporting functionality. Launched an on-line service that allowed our camp programs register through our website verses a manual excel tracking schedule. Launched Audubon's first corporate T&E credit card programLaunched Audubon's first procurement card program. Led the process in launching Audubon's first on-line invoicing solution. Each of the last 4 bullets reduced transaction processing by 33%. Financial Reporting :   Streamline as well as automate financial reporting through aligning our budget and accounting financial reporting to management. Played a lead role in Instituting a change in coding that expanded our reporting beyond location tracking to align with our projects outlined in our strategic plan. Operations Management:   Spearheaded the creation of a team known as field solutions which would become the liaison of the home office and 100 plus offices around the country. Our focus, primarily financial support, also handled everything from fund raising to human resource concerns. Professional Experience Company Name August 2015 to Current Director, Finance Operations City , State After many years of successfully managing the budget/forecast process of a 100 million dollar national multi-state non-profit, I was asked to lead the areas of gift processing, banking and risk management areas. These segments of our national institution were fragmented and in much need of leadership. Gift Processing - led the charge to streamline the overall process from switching our banking relationship to a financial institution that best suited our needs; working with our new caging partner and our technology area to implement a check processing application across our network in an effort to create a more efficient work flow. Risk Management - working with the risk manager, we streamlined our allocation process through the creation of an insurance portal. This application created a clearer view of what each department head was incurring in each segment of insurance. We also were successful for in aligning our insurance policies on our fiscal year cycle. Banking - Our focus has been on consolidating our banking relationships. The role out of an online invoicing system and the set up of a procurement card program allowed us to close 35 bank accounts around the country. Company Name October 2009 to July 2015 Director of Business Management and Field Solutions City , State Team leader of 3 professionals whose goal was to be the liaison between the programs and the central office. The focus was preliminary financial, however, we assisted in HR, Legal and Technology concerns as well. Led the budget process from kickoff, preparation, review process to presentation to our board. Created clear and precise financial reports for program leaders and management to assist in making sound business decisions. Reports ranging from cash flow to restricted and reserves funding. These new reports are examples of what I created to assist managers with decision making toward there programs. Company Name May 2003 to October 2009 Director of Budgets City , State Overhauled the the operating and capital budget process by implementing a more formal structured process which aligned with the mission of the organization . With 463 local Chapters, 22 state offices and 44 Audubon Centers across the country, My role was to lead the entire process from the initial kick off to the creation of consolidating reporting package which led to our presentation for approval from our the National board. Once the budget was approved, turned focus to assisting with year end process to ensure programs achieved there forecast for the current fiscal year. After year end was complete, prepared the first of two required forecasts that Audubon requires in each fiscal year. I led the process of transforming our excel based budget process to an automated seamless solution known as ABM (The Advanced Budget Module) which integrated with our financial edge accounting package. This enhanced our ability to track, consolidate and report our budgets and forecasts. Company Name January 2000 to May 2003 Budget Manager City , State Promoted to Audubon's first Budget Directors position. Oversaw the capital and budget process Led the conversion of Audubon's annual budget to a monthly budget tracking schedule which led to better cash management for the individual program and the organization as a whole Company Name July 1999 to January 2000 Business Manager City , State As Business Manager of Audubon magazine, my role was to manage all financial aspect of the publication and membership program. The magazine and membership budget represented 1/3 of Audubon's total operating budget. In FY00, in working with the publisher, the forecast for ad sales was weak. We took evasive measures, to reduce costs from manufacturing to staffing which offset the shortfall in ad sales. Company Name February 1997 to July 1999 Senior Financial Analyst City , State Jobson Medical Information, LLC operates as a healthcare publishing and communications company. It produces a range of publications, educational programs and materials, live events, symposium and Web sites that reach, teach, and influence healthcare professionals every month. I was responsible for the entire budget process, for each product. When I joined Jobson, the budget was 30 million, when I left it was 60 million. Through acquisitions and start ups, the company grew rapidly in the almost 5 years of my tenure. Company Name August 1995 to February 1997 Financial Analyst City , State Promoted to financial analyst in which I worked with the operations manager to prepare the company's annual budget Company Name November 1994 to August 1995 Billing Coordinator City , State Join Audubon as a billing coordinator for the Optical division. Quick learner and implementor of satisfying changes to processing; prompted the by first promotion with Jobson, just 10 months into my tenure. Company Name February 1991 to October 1994 Accounting Clerk City , State While working in a bond counsel law firm on wall street. I initially was the backup to each segment of the department ranging from accounts payable and receivables, cash management and payroll;eventually the lead to accounts receivables, cash management as well as the system administrator to there IBM main frame solution. Education Wagner College Finance City , State , USA Completed several courses in an MBA program Bernard M. Baruch College, CUNY BBA : Operations Management City , State , USA Minor in Accounting Skills Interpersonal:   Excellent time management, organization and multi-tasking skills Take charge individual No one's fault attitude - we are one team Technology:   Microsoft office suite proficient Blackbaud financial software's Powerplan Budget/Forecasting solutions Datatel financial solutions Media Services Group (Magazine) software ",FINANCE 567," PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled at networking, media outreach and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental and legislative affairs Social media Event planning and logistics Public speaking Copywriting and copyediting Microsoft Word and Excel expertise Strong communication skills Experience 10/2015 to 08/2016 Program Manager Company Name － City , State Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness. Managed the complete redesign and launch of the company's website in [Number] months. Created an official company page on Facebook to facilitate interaction with customers. Managed all social media programs, including Internet forums, blogs, social networking applications and message boards. Presented on current promotions to the public at events and tradeshows. Wrote newsletter marketing copy and presentation materials for special projects. Established effective working relationships with clients, government officials and media representatives. Developed and implemented communication strategies and information programs. Gathered and analyzed data on community needs and interests. Developed and published a monthly citizen newsletter. Organized public appearances, lectures, contests and exhibits to increase product awareness. Designed web and other content, including monthly newsletters and promotional calendars. Managed the editorial content, design and distribution of the external company newsletter. Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials. Developed corporate communications strategies and programs, including project timelines. Coached less experienced public relations staff members on corporate communications practices. Proofread and reviewed all print and electronic content for correct grammar and adherence to house style. Revised campaigns in response to feedback from the creative director, account team and clients. Reviewed and edited colleagues' written work for grammar, tone, voice and creative quality. Implemented SEO strategy, resulting in [Number] % increase to website hits. Used software to manage efficient delivery and track content drafts. Communicated with designers, graphic producers, video editors and videographers to create cohesive company voice. Researched industrial and technical information to quickly come up to speed with unfamiliar industries. Maintained awareness of digital trends and new emerging technologies and platforms. 08/2011 to Current Office of State Representative Intern District Director City , State Recruited, trained and supervised 8-12 new staff members, interns and volunteers each year. Reviewed staff work and gave comprehensive and constructive feedback. Developed a 28-page training manual for new interns and volunteers. Developed training program for specific, assigned job tasks, including database management and constituent casework. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Planned and publicized events, including securing more than $150,000 in sponsorships. Edited and distributed press releases and pitches to local and national media outlets, securing positive coverage in multiple publications. Attended community meetings and forums to answer questions, address complaints and explain procedures. Collaborated with community members to educate the public regarding issues such as constitutional amendments and newly enacted legislation. Received and screened a high volume of internal and external communications, including email and mail. Simplified topics such as healthcare, energy, government and technology through clear, concise and compelling writing. Wrote newsletter copy and presentation materials for special projects. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. 01/2012 to 05/2012 Intern Company Name － City , State Identified customer needs through market research and analysis. Tracked communication regarding clients using print and electronic media. Education Bachelorof Science : Public Relations University of Texas at Austin Public Relations Bachelor of Journalism : Broadcast University of Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research and analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets ",PUBLIC-RELATIONS 568," COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received ""Star Performer"" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills ",AGRICULTURE 569," GLOBAL HR MANAGER Summary A Global HR Professional with 10+ years' progressive experience across industries and geographies. A unique skillset combination project management , HR business partnering, and building HR programs aligned with business strategy to drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point,   SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 to September 2015 Company Name － City , State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), a rotational leadership development program - partnering with senior leaders in manufacturing and HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, and Brazil Designed and lead cross-function key strategic HR projects and programs for manufacturing (2,600+ employees) : Flight Risk Analysis and Mitigation, Technical Development Global Career Framework, and Global Job Family Architect etc Facilitated 7 Global Engagement Survey ""Result to Action"" deep-dive sessions with global function leaders and local HR partners biennially Partnered with Director of Leadership Development to redesign M Compass, the first-time manager development program Rolled-out Mentoring Program for developing top 40 talents within manufacturing organization annually Designed corporate and divisional learning nomination process to ensure fair allocation across manufacturing locations Drive and roll-out divisional HR processes globally, ensured timely completion, compliance and final submission to corporate: Performance Management Process, Organization Talent Review, and Stock Award Program Nominations etc Leading Talent Management and Development Process improvements at all major sites with a special focus on Manufacturing head's staff and next level positions. Identifying succession gaps during the OTR Talking Talent Sessions for top 2 level 50 successors annually Overseeing and be ultimately responsible for data analysis and project support of a team of 1HR Analyst and 2 HR Interns. Global HR Analyst November 2010 to June 2012 Company Name － City , State Developed and implemented staffing process for Global TLP Associates with distinct approaches in China, India, and Brazil. Provided online training support of technical knowledge, management skills, and language learnings for TLPs and top talents. Organized Global HR Monthly Leadership Meeting with local HR heads around all manufacturing sites. Facilitated performance calibration process and annual merit and incentive planning process for Manufacturing function. HR Generalist May 2009 to August 2010 Company Name － City , State Analyzed competency and knowledge gap and designed action plans for IT functional off-shoring project in India. Redesigned organizational structure & hiring strategies for 200 employees at a new manufacturing plant in Germany. Designed & created Global Engagement Survey analysis reports for US, Latin America, IT, Finance, and Communications. HR Generalist July 2006 to June 2008 Company Name － City , State Delivered strong management of diverse human resources functions for client base of over 300 employees at headquarters including staffing, training, organizational development, labor relations, and HR information systems administration Designed recruitment strategy action plan and set challenging benchmarks to evaluate recruiting partners Successfully staffed over 200 positions at headquarters and R&D laboratories in a timely and effective manner Utilized SAP Human Resources Information Systems (HRIS) for personnel changes; designed automatic analysis reports Collaborated with HRIS specialist to improve data accuracy in SAP system and monthly, quarterly, and annual reports Effectively handled labor relations cases in support of organizational restructuring efforts Played a key role in the revision of labor contracts and employee handbook to achieve legal compliance Contributed to Kraft's recognition as China's Top Employer in 2007 in a survey conducted by CRF, a European HR consulting firm, while partnering with teams in compensation & benefits and organizational development. HR Specialist August 2003 to July 2006 Company Name － City , State Managed the implementation of HR practices and services among 2,200+ sales employees in 45 regional offices in China Developed HR plan with responsibility for performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment and interviewing process with Assessment Center tool among top universities in China Consulted with personnel on important HRIS maintenance and database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, and HR ROI's Coordinated annual salary review and compensation analysis and processed employee incentive adjustments processes. Education Master of Industrial and Labor Relations : Human Resources and Organizations , 2010 Cornell University, School of Industrial and Labor Relations － City , State , USA Human Resources BBA : Human Resource Management , July 2003 TIANJIN UNIVERSITY OF FINANCE & ECONOMICS － City , State , China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional of Human Resources (GPHR), Society for Human Resource Management (SHRM) July 2012- Present Professional of Human Resources (PHR), Society for Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports ",HR 570," DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics and Microstrategy, Infoview, Basecamp, Youtube and Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 to 01/2016 Company Name City , State Grew the combined SEM, display, retargeting and affiliate marketing channel by 15% in membership this past year. Hence an increase of $20 million in life time value. Launched acquisition and brand awareness marketing campaigns with marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) that were segmented by market. Optimized campaigns across different channels by changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. to lower CPA and increase ROI. Collaborated with pricing and creative team and marketing partners to create/replace creative that reflect marketing strategies. Worked with marketing partners to understand & compete with competitors' marketing strategies. Maintained budgets and negotiated prices/bonuses with new/existing marketing partners. Exported data from different marketing partners system. Used advance Excel to dissect data and create dashboards to highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint to present KPI, ROI and recommendations to internal teams, executives and marketing partners. Managed an associate to maintain and optimize campaigns across different channels. Created A/B and multivariate tests with Sitespect to find landing page/channel/messaging that generate the highest conversion rate. Consequently increase conversion rate by 10%. Analyzed web & marketing performance metrics such as CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. with IBM Coremetric and Google Analytics. Affiliate Marketing Manager 04/2009 to 07/2012 Company Name City , State Managed and monitored daily affiliate performance. Also optimized campaigns often by changing creative, landing pages, offers, etc. As a result generated 10% increase in revenue. Negotiated with affiliate networks for optimal cost: base on CPC, CPM, CPA. Used SiteCatalyst, Omniture to generate daily and weekly reporting & analysis to internal team and external partners. Researched and built partnerships with new affiliates with high levels of relevant traffic. Worked with creative team to design creative that is relevant to current events and seasons. Managed A/B and multivariate tests to find the highest converting landing pages. Analyzed historic performance with advance Microsoft Excel (Pivot table and Vlookup) Developed new business models such as up selling, redesigning creative and pop ups. Collaborated with technical teams to resolve reporting, creative or application issues. Business Intelligent Analyst 07/2006 to 04/2009 Company Name City , State Worked with multiple teams to increase call by 18% and revenue by 10% in past years. Used SQL to mine data from multiple databases and tables. Also gathered data from Salesforce. Built ad hoc report with Business Object - Infoview to highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created a dashboard that collects raw data live without the delay of applying business rules Designed A/B testing to highlight the effects of product enhancements or replacements. Analyzed the results of A/B testing with advance Excel (Pivot table, Vlookup, etc) and present KPI and forecast to team members and management in PowerPoint. Identified enhancements in existing online products to increase search relevancy and customer experience, as result increase in click through rate (CTR) & more revenue. Loan Processor/Analyst 07/2004 to 06/2006 Company Name City , State Validated and verified loan application information. Compared application information to Database. Analyzed supporting documentation on Automated Underwriting System. Reviewed loan application package for completeness and accuracy. Reconciled application information against system input, comparing individual data. Calculated and analyzed debt to income ratio (i.e. employment, tax returns, etc.). Also funds to close (i.e. verification of deposits, gift money, etc). Coordinated rigorously with customers, boarding, processing, underwriting, closing, appraisal and escrow teams to close loans. Education Bachelor : Cognitive Science Computational Modeling May 2004 University of California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA ",DIGITAL-MEDIA 571," SENIOR CONSTRUCTION PROJECT MANAGER Professional Summary Senior Construction Manager EPCM Safety/Mitigation, JSA, rules, regulations, work procedures and emergency response. Design, Standards, Land Development, Infrastructure, Wet and Dry (PGE/SCE) utilities, Road Paving/Engineering, Caltrans/Public Works, Permits and Traffic Control. Twenty+ years experience on a team oriented, multi-disciplinary environment in the commercial, industrial and residential field. Professional experience ensuring time, cost effectiveness and liability minimization of personnel, equipment and material by estimating, reviewing plans, submittals/RFI, approving bid packages, proposals, RWO, WO and CO. Coordinate and schedule all phases of construction, safety, erosion control, land development, infrastructure, shut downs, tie ins, paving/road and environmental solutions. Forward planning, grading, CPUC: G.O. 95, 128 and rule 20, street utility improvements, bond release and final Fire Dept. inspections to start the reimbursement and building occupancy process for a number of developments. Track record of estimating, proposing and bringing complex construction and land development projects with up to $225M and 200+ employees, fleet of heavy equipment and material from conception to completion within budget and on time. Core Qualifications Microsoft Project, SAP, SRM, BPC, SCADA, GIS, Word, Excel, Power Point and Outlook Experience Senior Construction Project Manager January 2002 Company Name California, U.S. Projects Completed: PG&E Projects: Electrical EGI/ Substation San Luis Obispo, CA. Management, coordination, forecasting and scheduling Electrical Generating Interconnection, Substation and SCADA ( E, EP and EPC) construction, operational and pre-operational equipment, land development, grading, infrastructure, environmental and animal abatement solutions for a number of Transmission and Distribution, SCADA automation projects located in California Los Padres, area 4 region. Aera/Sturgeon Services Intl. Project: Industrial Bakersfield, CA Management, coordination and scheduling of construction, land development, grading, infrastructure and environmental solutions for a Water Treatment Injection Plant in Beldridge, California. Brinderson, Project: Commercial/ Industrial/ Public Works Bakersfield, CA Management and coordination for the $225M design built Energy Procurement and Production: engineering, land development, infrastructure, road estimating/paving and construction of several commercial buildings, installation of piping, controls, monitoring and pre-operational process equipment for the development and enhancement of two leases in Lost Hills California. Commercial/ Industrial/ Public works Santa Fe Springs, CA Management, coordination, scheduling and estimating for the design built, engineering, paving, land development and construction projects such as the expansion of the Naval Facility in Pearl Harbor Hawaii, Water Treatment Plant expansion projects in Bakersfield and Wind Turbine Project for The Los Angeles Department of Water and Power. Reynen&Bardis Comm., Project: Residential/ Public Works Visalia, CA Construction and Land Development management of numerous projects throughout the Central Valley and surrounding areas. Coordination and scheduling of engineering, infrastructure, public works and road/highway paving. Review and approved all bid proposals, invoices, RWO, WO and CO. Coordinate with City Building and Fire Dept. officials for final street improvement inspections to initiate the bond reimbursement process. Surveying, grading, underground wet and dry utilities, rule 20 and city improvements for future expansion. KBHome, Project: Residential/ Public Works Valencia, CA Management, coordination and scheduling with Forward Planning, City/County Building Departments and subcontractors for the completion of surveying, grading, underground wet/dry utilities, road paving/engineering, S.W.P.P.P. compliance and public works. Bond release street improvement inspections for security deposit reimbursement. Final Fire Dept. inspection for occupancy of numerous residential projects throughout the Central Valley and LA County. Lundgren Management, Project: Commercial/ Public Works Valencia, CA Managed, coordinated and scheduled prime contractors for an elementary school infrastructure project. In charge of all pre-construction and construction set up, surveying, offsite wet/dry utilities, soil report verification and setting up grading for final pad certification and inspection. Reviewed bid packages/proposals, permits, submittals, R.F.I.’s, and change orders. Safety and compliance with SWPPP rules. Towbes Group, Project: Residential/ Public Works Santa Barbara, CA Managed, coordinated, and scheduled subcontractors throughout all phases of construction to completion. Arranged county inspections, reviewed permits, submittals, R.F.I.’s, and change orders. Assured safety and compliance with S.W.P.P.P. rules and regulations. Responsible for all surveying, grading wet/dry utilities, street improvements, traffic control and road paving/engineering. Senior Construction Project Manager January 2002 California, U.S. Projects Completed Continue:. Steton Construction, Project: Commercial Brea, CA At the Aerospace Corporation government facility, managed, coordinated and scheduled subcontractors in the structural renovation and retrofit of several buildings and laboratory facilities. Updated all framing, plumbing, electrical, HVAC, controls, and fire code issues. January 1997 to January 2002 Company Name Project Manager, Project: Residential/ Public Works Orange County, CA Managed, coordinated and scheduled subcontractors, inspections, permits, submittals, RFI’s, approved RWO, WO and CO. Assured safety during construction and completion of several residential projects throughout Ventura and L.A County. Responsible for the inspection, approval and completion of all grading, surveying, underground wet/dry utilities, road construction paving and engineering. 1986– 1997 Projects Completed:. Texaco/Smith Construction, Project Manager, Project: Commercial/ Industrial Ecuador, South America At the Raptor Rain Forest Project, managed and supervised a $125M Environmental/Remediation, Land Development and Construction Project with 200+ employees. Ensure time cost effectiveness and liability minimization of personnel, equipment and material for several off and on-site projects where grading, road paving/engineering and several infrastructure and construction projects were developed. Company Name － City , State Supervised a number of projects at Refineries and D.W.P’s throughout Southern California such as the Arco Clean Fuel Project. Managed and schedule construction of structures, process equipment and infrastructure ensuring a safe and timely completion of every task for the improvement of buildings, underground utilities, road construction, soil decontamination, containment and change of custody of environmental contaminated materials. Kasler Construction, Assistant Project Manager, Project: Highway, Bridge/Underpass Santa Barbara, CA Highway road Construction design built and Engineering. Coordinated, scheduled and conducted inspections with subcontractors on a FREEWAY and BRIDGE/UNDERPASS project with CALTRANS for the City of Santa Barbara. Submittals, change orders, R.F.I’s, and general construction contract administration. Consolidated Concrete Structures, Assistant Superintendent, Project: Commercial Oxnard, CA Business Center Complex Development: Assisted in the supervision and development of numerous commercial buildings and assured the safety of employees during the construction and completion of several TILT-UP structures. Education M.S B.S : Petro/Civil Engineering University of Southern California (USC) － City , State Petro/Civil Engineering PG&E Frontline Construction, Contract and Project Management, SWPPP, Air Pollution Control, WESTEC: PASSPORT and BEST Plus Safety Training, 40 hours Hazwoper, Trench and Excavation, First Aid and Safety Certifications ROTC, C.O. Core Training, P.C. 832 Peace Officers Standards and Training. Class A license. Languages Fluent in Spanish. Skills automation, C, CA, contract administration, Ventura, D.W.P, estimating, First Aid, forecasting, framing, GIS, government, HVAC, inspection, materials, Excel, Outlook, Power Point, Microsoft Project, Word, Works, Naval, P.C., Pearl, personnel, plumbing, prime, process equipment, Procurement, Project Management, proposals, renovation, RFI, Safety, San, SAP, SCADA, scheduling, Fluent in Spanish, supervision, Transmission, utilities, Water Treatment ",CONSTRUCTION 572," MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented and disciplined team player seeking a new role in a Supervisor position. Has 15+ years of experience in Military Healthcare to include 8+ years in Management. Result-oriented personnel with specialized training and significant hands-on practical experience in a hospital setting. Proven ability to manage multiple responsibilities simultaneously, proactively resolve issues, and excel in fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education and Training September 2016 Bachelor of Science : Health Care Administration Kaplan University Health Care Administration May 2015 Associate of Science : Health Science Kaplan University Health Science November 2014 Emergency Medical Technician - Basic National Registry of Emergency Medical Technician Professional Experience 07/2015 to Current Medical Support Assistant Company Name － City , State In charge of processing inpatient and outpatient specialty consults and referrals through Computerized Patient Record System (CPRS); along with processing authorizations through Fee Basis Claims System (FBCS) and scheduling Veterans through VISTA Appointment Manager. Pulls reports daily of specialty consults, sorting consults on spreadsheet to ensure proper data tracking, appointment tracking, and making follow-ups. Works closely with Non-VA Care Coordinator Nurse and Veteran Affairs staff to ensure the fast and accurate coordination of care between the facilities of VA Medical Center and Non-VA Care providers. Responsible for assisting patients, providers, and Non-VA facilities with referrals and setting up appointments. Generates authorizations for Veteran services ensuring proper ICD-10, CPT, and DRG codes are being use as well as allocating appropriate funds for services Works with CBO and Health Administration Services to perform monthly audits on authorizations to ensure correct codes, data, and funding are being used. Ensures Veterans are eligible and have opted into the Veteran's Choice-First program and uploads appropriate data information and medical documentation into Healthnet. Communicates with Veterans, family members, providers, and Non-VA facilities in a professional, courteous, tactful and helpful manner. Researches and follow-up on complaints or inquiries from providers, Non-VA facilities, and Veterans; Assists with the coordination to resolve any issue. 11/2005 to 06/2015 Healthcare Clinical Manager Company Name － City , State Supervised over 40 personnel in a medical clinic and was dependable for their training, safety, welfare, and professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures for the medical clinic and ensured all personnel were trained and qualified on all procedures, resulting in excellent care of patients. Deployed a new way of tracking and ordering medications and medical supplies, improving the effectiveness of the medical supply department. Monitored, managed, and controlled the budget for the ordering and restocking of medical supplies. Assisted with technical and administrative management of medical treatment facilities under the supervision of a Physician and/or Physician's Assistant; enforced proper processing of clinic charge documents; ensured the timeliness and accuracy of all submitted information. Coordinated the day-to-day operations of medical clinic with higher echelons of Medical Treatment Facilities; demonstrated support for clinic, divisional and medical center policies. Coordinated communication between patient and internal and external providers; addressed patients and clinicians concerns, documented patients' encounters regarding clinical issues on appropriate forms, and provided clinical and administrative information to physicians when needed. Enforce strict maintenance and accountability of 10 Field Litter Ambulances and six Medical Sets worth over $700,000. 08/2002 to 11/2005 HealthCare Specialist Team Leader Company Name － City , State Directed services, taught and trained medical technicians, and performed as a Team Leader for 6 personnel. Worked with foreign nationals to develop and maintain a field medical clinic in rural areas to provide medical assistance for those unable to obtain care. Maintained accountability and serviceability for organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection and evacuation in a variety of operational and clinical settings from point of injury or illness through the levels of military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC * Advance Leadership Course, AC&S, Fort Sam Houston, TX * Army Field Sanitation Course, Fort Bragg, NC * Medical Terminology * First Aid Instructor * Sexual Harassment Assault Response Prevention Program and Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA ",HEALTHCARE 573," HEAD GIRLS BASKETBALL COACH Summary Former collegiate student-athlete with advanced training in athletics and coaching who aims to inspire others to commit to long-term health & fitness and/or sports/performance goals. Brings extensive knowledge, personal experience, and education in fitness, human performance, and exercise science. Resourceful, goal-oriented Sports and Fitness Professional who offers a comprehensive background in exercise physiology, sports medicine, injury prevention, and specializes in sport-specific training for basketball. Qualified Fitness Coach equipped with a plethora of motivational techniques and technical skills necessary to engage clients and achieve results. Well-versed in establishing client trust, developing relationships, making connections, and exceeding expectations. Energetic Fitness professional who retains sound, quality leadership skills; possesses strong mentoring ability and remains adept at dynamic interpersonal communication. Equipped to support the mission of any athletic program or health & wellness organization. Highlights Athletic Coach - Basketball, Fitness, Flag Football Certified Fitness Trainer - [ Aerobic & Fitness Association of America (AFFA )] CPR/AED Certified [ American Safety & Health Institute, American Heart Association ] Safety & First Aid Certification [ American Safety & Health Institute ] Sports medicine & human anatomy knowledge Strength/Performance coach Health & wellness expert Fitness equipment expertise Program design specialist Nutrition adviser SAQ authority Qualifications Excellent employment record. Exemplify great work ethic. Illustrate eagerness to learn & willingness to improve. Exhibit great ability to multi-task & superb communication skills. Working knowledge of fast-paced environment and high volume settings. Demonstrate performance under pressure. Display patience and poise. Demonstrate personal & professional integrity of the highest order. Attributes Reliable & responsible Dedicated & self-motivated Fast learner & fine problem solver Computer proficient/tech-savvy Personable & friendly Compassionate & committed Considered a “people person” & a “team player” Humanitarian Education Master of Science : Sports Management - Coaching & Sports Administration , 2014 American Public University － City , State Currently enrolled in online program for graduate school Coursework: Coaching Theory & Leadership, Event Management, Sports Finance, Sports Law Bachelor of Science : Fitness & Human Performance - Exercise Science , 2007 University of Houston (Clear Lake) － City , State Coursework: Exercise Physiology, Kinesiology, Sports Medicine, Health Promotion, Nutrition, First Aid Transfer : General , 1999 San Jacinto College (North) － City , State Transfer Student Student-Athlete, Basketball High School Diploma : General , 1997 La Marque High School － City , State Awarded full athletic scholarship -- San Jacinto College Finished Top 20% of class -- National Honor Society Member of P.A.L.s (Peer Assistance Leadership Program) & FCA (Fellowship of Christian Athletes) Experience Head Girls Basketball Coach October 2012 to Current Company Name － City , State Part-time (Seasonal Contract)   Coached and developed fundamental basketball skills and conditioning abilities of 7th grade middle school girls. Directed practices & scrimmages; created & ran up-to-date and relevant drills that taught basic skills of sport. Adhered strictly to rules and regulations of the athletics conference, department, and the school district. Communicated effectively with parents, players, assistant coach, dept. head, & athletic directors. Drafted and distributed written guidelines for student athletes outlining rules and expectations. Motivated and encouraged student-athletes to do their best during practices and games.   Fostered a culture of good sportsmanship, cooperation, and responsibility. Helped develop each athlete's physical and psychological well-being. Upheld the school's mission, vision, and objectives. Assistant Coach/Mentor June 2010 to Current Company Name － City , State Back 2 Basix is a youth mentoring program developed to teach life skills to the student-athlete through athletics. Headed by Director Thomas Turner, B2B exists to equip the student-athlete with knowledge of academics and athletics to enable prosperity and fulfillment in life. Fundamental basketball instruction (group and/or individual) via camps and clinics encompass this initiative. I prepare the student-athlete for future endeavors by: Put safety first, emphasizing healthy competition, and certified that all involved were being positive & having fun. Developing fundamental basketball skills and conditioning abilities of youth aged 5-16. Creating & running up-to-date and relevant drills that taught basic skills of sport. Motivating and encouraging youth to do their best during practices and games. Communicating effectively with parents, players, assistant coaches & director. Facilitating character development through promotion of significant values. Fostering a culture of teamwork, good sportsmanship, & empowerment. Helping to improve each athlete's physical and emotional well-being. Upholding the mission, vision, and objectives of the organization. Formulating and organizing practice plans & clinic regimens. Leading & directing in practices, camps, and clinics. Extending my knowledge of sports and life. Fitness Instructor Company Name [May 2011 - Present] Lake Norman Branch - Cornelius, NC   [Aug 2012 - Present] Dowd (Uptown) Branch - Charlotte, NC   Engages with members to build connections, provide support, & encourage them to adopt healthy lifestyle practices. Contributes to the operation of a clean & well-maintained fitness facility by inspecting equipment & cleaning machines. Administers assessments which include body fat analysis, blood pressure readings, & other wellness tests. Assists older adults with weight training programs by setting up equipment & providing detailed instructions. Performs initial health consults for members to recommend safest, most efficient method of reaching goals. Monitors guests in fitness areas while adhering to all YMCA policies and health & safety standards. Leads members of all ages through individual workouts while teaching correct exercise technique. Carries out the YMCA's mission through promotion of various programs, services, and activities. Carefully evaluates member needs and assists them in achieving personal fitness goals. Guides clients in safe exercise, taking into account individualized physical limitations. Conducts fitness appointments, orientations, and youth certification classes. Counsels clients on proper nutrition and exercise habits. Certified Personal Trainer (CPT) [July 2010 - Oct 2010] ABS/Sports & Fitness - Charlotte, NC   [Feb 2008 - Oct 2008] 24 Hour Fitness - League City, TX   The main goal of any type of health educator is to improve quality of life. At this juncture, I, successfully: Provided members with education on fitness protocols & exercise technique for advancement in a health club setting. Administered fitness assessments which included body composition analysis with skin-fold measurements. Monitored guests in fitness areas while adhering to all company policies and health & safety standards. Attained facility targets including revenue goals, member retention rates & customer satisfaction. Led members & clients through individual workouts and designed various training programs. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated client needs and helped them achieve personal fitness goals. Contributed to the operation of a clean, friendly & well-maintained fitness facility. Conducted machine orientations that taught proper use of machines/equipment. Recorded training sessions and maintained package rates for each client. Arrived on time, prepared and attentive for every training appointment. Instructed clients how to modify exercises appropriately to avoid injury. Explained personal training program benefits to club members. Counseled clients on proper nutrition and exercise habits. ",FITNESS 574," HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented and polished professional seeking employment with a company that values a proactive attitude and solid ambition. I am seeking a rewarding career allowing me to contribute to the growth of the company by increasing productivity and ensuring employer's key objectives are met. Summary of Skills Carpentry Building Maintenance Environmental Coordination Adherence with all Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 to Current Hydroblasting Technician 1 City , State Properly operates hoses on vacuum trucks; hydroblasting guns; and manipulate controls on robotic equipment. Prepare jobsite for hydro blasting. Monitor hydroblasting operations. Perform job duties in a safe manner, in compliance with policies, procedures and practices. Wear personnel protective equipment (PPE) as defined by state regulations. Correct deficiencies that may cause accidents, injuries, lost productivity or harm to equipment or that are inconsistent with client's requirements. Assist with hydroblasting and tank cleaning in various refineries. Company Name November 2012 to June 2015 Construction Assistant City , State Performed prep work including masking, sanding and filling holes. Interior and exterior painting. Built and placed plywood/wall systems; installed doors and windows. Constructed concrete forms, poured concrete by pump and bucket barrowed or shoveled. Utilized jack hammers, compressors and power tools for daily task. Company Name June 2012 to Current Building Maintenance City , State Perform general building maintenance to include but not limited to the building grounds, landscaping as well as pressure washing. Uses various hand and power tools to repair faucets, plumbing and lighting fixtures. Respond quickly to emergency situations and customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma : General Education Certifications Basic Plus Safety - July 2016 TWIC - April 2012 NCCER - June 2010 ",CONSTRUCTION 575," SENIOR ACCOUNTANT Professional Summary Detail-oriented Accountant with 11 years effectively maintaining accurate accounting information for large-scale financial organizations. Skills Strong communication skills ERP (Enterprise Resource Planning) software Certified Public Accountant (CPA) QuickBooks expert Superior attention to detail Account reconciliation specialist MS Office Suite Budget analysis Self-motivated professional Advanced bookkeeping skills SAP expertise MS Office Suite Work History Senior Accountant 06/2011 to Current Company Name – City , State Management of high level accounts including 280 endowment records totaling $85+ million and a private golf club account. Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, and the ongoing accurate analysis of all financial activity. Record monthly investment activity, including purchases, sales, interest, dividends, fees, as well as realized gains/losses and unrealized gains/losses. Submit clear and concise monthly revenue and expense reports to a partnered government entity (Broward County Library), ensuring that information are precise and complete. Assist with annual year-end audit, interfacing with auditors and providing documentation/explanation as needed. Preparation of audited financial statements for Broward County Library, including footnote preparation. Review and reconcile NSU Museum of Arts monthly financial statement for senior management review. Record, verify, and reconcile, weekly deposits for a parking garage revenue account. Reconcile a cash advance account and reduce outstanding items by reviewing employee expense reports to determine status of the account (refund versus reimbursement). Prepare detailed schedules and reconciliations required for NSU's Annual Institutional Cost Allocation, which is used for budgeting and fundraising goals. Preparation of reconciliations, account analysis, and other materials required for extensive month-end and year-end closing processes. Analyzing and reconciling payroll general ledger accounts as well as preparing month-end payroll accrual journal entry. Assist in the development and coordination of activities related to multi-million dollar grants and clinical trial contracts including contract review, determination of account classification, analysis direct/indirect costs, and process related journal entries. Respond to management inquiries and assist on special projects or other administrative tasks. Created periodic reports comparing budgeted costs to actual costs. Staff Accountant 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 12/2005 to 06/2011 Company Name – City , State Accounting Clerk 01/2005 to 07/2012 Company Name – City , State Prepared accurate and complete monthly financial statements for senior management, including preliminary work with journal entries, analysis, and reconciliations to accurately close month-end periods. Processed bi-weekly payroll, including compilation and input of employee timesheets into ADP, prepared payroll tax deposits, reconciled balances, and performed month-end close. Coordinated the bank statement review and reconciliation for multiple bank accounts. Supervised accounts payable function to ensure that correct account codes were used for expense items and capitalization. Responsible for accounts receivables including analyzing accounts and contacting past due clients to work out payment plans. Managed fixed asset additions, deletions, transfers, and modifications. Prepared, processed, and submitted all 1099s & 1096s Federal Tax Forms reflecting the accurate compilation and summary of employee/vendor data. Prepared daily and monthly cash flow analysis, Annual Personal Property, as well as Sales and Use Tax Returns for senior management review. Education Master of Accounting & Financial Management : 2012 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.91 GPA: 3.91 Master of Business Administration : 1 2011 - Bachelor of Science : Technical Management Accounting 1 2010 Keller Graduate School of Management of DeVry University - City , State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting DeVry University - City , State GPA: GPA: 3.79 GPA: 3.79 Skills Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end ",ACCOUNTANT 576," KINDERGARTEN TEACHER Summary I have been an elementary educator for Henrico County Public Schools for 16 years. I have taught Head Start, Federal Preschool Programs, first grade and kindergarten. Prior to my teaching career, I worked in administration and management and have experience with accounting, ordering, payroll, computer systems, scheduling and interacting with the general public in multiple capacities. Skills Meticulous attention to detail Professional communication Conflict resolution techniques Strong problem solver   Account Reconciliations Cost accounting Flexible and adaptive Intimate knowledge of school system Experience Kindergarten Teacher August 2011 to Current Company Name － City , State Served as Team leader for three years. Served as collab partner with special education specialist for three years. Encouraged students to persevere with challenging tasks. Set and communicated ground rules for the classroom based on respect and personal responsibility. Mentored and counseled students with adjustment and academic problems. Took appropriate disciplinary measures when students misbehaved. Differentiated instruction according to student ability and skill level. Encouraged children to be understanding of others. Promoted good behaviors, accountability and social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 to July 2011 Company Name － City , State Encouraged parents to take an active role in their child's education. Encouraged students to explore issues in their lives and in the world around them. Enhanced reading skills through the use of children's literature, reader's theater and story time. Delegated tasks to teacher assistants and volunteers. Established positive relationships with students, parents, fellow teachers and school administrators. Taught students in various stages of cognitive, linguistic, social and emotional development. First Grade Teacher November 2003 to July 2006 Company Name － City , State Served as team leader for one year. Served as collab teacher with special education specialists for one year. Strengthened parent-teacher and parent-child communication by holding regular parent-teacher conferences. Created lesson plans in accordance with state curriculum and school-wide curriculum standards. Taught students to exercise problem solving methodology and techniques during tests. Observed and assessed student performance and kept thorough records of progress. Head Start Teacher August 2001 to November 2003 Company Name － City , State Visited family homes twice yearly. Supervised children on monthly field trips to local parks, museums and zoos. Conducted monthly parent meetings. Adhered to Federal Head Start guidelines such as family style dining, developing individual student plans, and daily centers. Supervised and assigned daily duties to classroom assistant. Attended after school functions to help build a stronger community/school relationship. Interventionist January 2001 to June 2001 Company Name － City , State Provided supplemental teaching to small groups of students who needed extra assistance based on state testing results. Created lessons based on state requirements. Observed and assessed student performance and kept thorough records of progress. Encouraged students to persevere with challenging tasks. Assistant Manager July 1998 to August 2000 Company Name － City , State Managed a retail foods grocery store during assigned shifts. Oversaw store operations, including staff assignments and production lists. Assessed customer needs and responded to questions. Managed ordering for the store and represented store at national trade shows. Developed staff schedules. Managed payroll as backup to manager. Lead Teller June 1996 to July 1997 Company Name － City , State Excelled in greeting customers and providing quality customer service. Executed accounts receivable reporting enhancements and reconciliation procedures. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Administrative Assistant January 1994 to June 1996 Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled incoming and outgoing correspondence. Education and Training Master of Teaching (M.T.) , December 2000 Virginia Commonwealth University － City , State , US Early education: Pre-K through fourth grade Bachelor of Science : Psychology , 1997 Virginia Commonwealth University － City , State , US Credentials Commonwealth of Virginia Teaching license, # PGP-562282, renewed in 2016 ",TEACHER 577," HR COORDINATOR Summary Certified Human Resources Professional with extensive employee relations experience in a full range of functions, as well as success in simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring and retention Training and development Compensation/payroll Staffing and recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies and procedures expertise Human resources management Excellent interpersonal and coaching skills Certified Professional Human Resource Management Accomplishments Revamped the orientation process for all new hires, which was implemented company-wide. Led the Staffing Planning Committee for [Number] years. Introduced the first passive Open Enrollment process. Experience 03/2013 - Current Company Name - City , State HR Coordinator Manage the recruitment, selection, and staffing process for full time employees. Manage the employee orientation and onboarding process for full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information and benchmarking. Develop, administer and manage personnel policies, procedures and programs for the City. Advise managers, supervisors, and employees on labor contract, employment law, and policies and procedure matters. Respond to inquiries from managers, supervisors, and employees, investigate complaints, and provide for conflict resolution. Works with departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related to compensation, benefits, and performance management. Manage the City's safety and workers' compensation processes. Serve as Chair on the City's Benefit, Safety, and Wellness committees; provide direction to committees; ensures compliance with mandated safety training; develop wellness and safety programs to meet strategic goals of the City. Develop procedures for managing employee leaves of absence and light duty. Administer leave of absence programs to include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance with employment law and related regulations. Conduct research; prepare reports and recommendations on complex issues and projects. Lead special projects related to human resources initiatives, including software and technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 - 12/2012 Company Name - City , State Independent HR Contractor Assisted Human Resources on internal employee website mapping project. Site is used for employee benefits as well as company information. Assisted Human Resources on internal employee website mapping project. Site is used by Room & Board sales staff. 04/2005 - 07/2010 Company Name - City , State Human Resource Assistant/ HR Generalist Screened applicants for internal and external positions, coordinated and prepared interview schedules and information packets, sent offer letters, and verified paperwork. Staffed all contractor positions as well as facilitated orientation for all contract employees. Conducted new hire orientations for all new employees. Worked with all levels of management on Employee Relations issues. Conducted exit interviews and processed required termination paperwork and presented common themes to upper management. Provided training and communication to employees on HR programs, benefits, processes and other employment related issues. Administered leaves of absence, short term disability, and worker's compensation. Managed tuition reimbursement program. 11/2003 - 10/2004 Company Name - City , State Receptionist/Administrative Assistant Maintained the corporate phone list, Equal Employment Opportunity information, bus pass, and stamp inventories in Microsoft Excel; ordered and approved all office supply orders. Coordinated with Memorial Blood Centers to promote and recruit for the NRG/ATT Blood Drive within the company. Maintained security of the workplace by overseeing the security badge process. Assigned numerous special projects and completed projects upon deadlines. Education 2012 Keller Graduate School of Management City , State MBA : Human Resource Management Human Resource Management 2002 University of North Dakota City , State B.A : Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations,  , performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic,  training programs, ",HR 578," CORPORATE CONTROLLER Summary Flexible Controller who adapts seamlessly to constantly evolving accounting processes and technologies. 20 years of accounting / finance experience; leadership - staff & executive team ​Merger & acquisition experience - international, public, private equity firms Diverse - manufacturing, software, facilities/staffing, mortgage/bank, education, airline Multiple corporate structures - fortune 200, public, private, international, multi-state Multi-million dollar accounts - general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 to Current Corporate Controller City , State Oversaw accounting functions of 30-person staff - accounts payable, accounts receivable, general accounting, taxes, payroll, and cash management. Finance lead for acquisition that grew company almost tenfold -Kimco Facility Services, LLC. created and acquired a portion of another company through a private equity firm. Revenue grew from $18M to $175M; increased employees from 500 to 8,000 in 48 states. Grew accounting department from 6 to approximately 30; hired & trained new staff. Led financial transition for accounts payable, accounts receivable, payroll and general accounting within 6 months; met transition team deadlines. Set up new internal financial system / database for payroll, accounts payable, etc. Established new bank relationship and accounts for company's finances. Primary contact with bank for account implementation & day-to-day finances. Setup ACH and positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records from 3rd party payroll company within 4 months; set up payroll tax interface, direct deposit & payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed all remittances to company's new bank. Accounts Payable. Set up all vendors and transferred invoices such as rents, utilities, and subcontractors; implemented online expense reports. Transferred over 700 employee cellphone lines, issued over 350 credit cards, transferred 350 vehicle licenses, issued gas cards for company vehicles. Business Analyst (moved back to Colorado Dec 14. worked remote & traveled). Direct report to executive team to solve acquisition issues and implement software & process improvements, including accounting procedures and customer work order processes. Developed / implemented billable work procedures. Linked revenue & expense to billable project for increased revenue generation. Developed procedures and trained field operations on web & mobile devices. Analyzed various options to improve & streamline company's customer work order process. implemented system to track all work orders for company's 5,000 customers. Easier work order management for field operations in 48 states. Improved key indicators for internal & customer needs; gave management visibility. Developed work flows to include auto assignments for work orders. Managed the database, such as new users, security setup, work zones/jobs. provided annual budget analysis. worked with operations to run reports, analyze variances and update the system. Company Name March 2017 to Current US Accounting Manager City , State Accounting manager for 10-person staff responsible for US accounting & payroll. Compiled $4M+ US month-end reporting and debt/stock management of 4 holding companies. Lead coordinator of international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa & Germany. Organized & led annual external audit; reduced audit time by 50% compared to prior year. Reduced company month end close time from 14 to 5 days. implemented world-wide close schedule used by US and international offices. Key accountant in acquisition of German software company; merged accounting systems. Generated $30K+ additional monthly income by implementing new investment strategies. Company Name January 2010 to July 2012 Campus Controller City , State Oversaw accounting / budget / forecast / month end for 2 campuses, $30M+ in revenue. Led 15-20 person staff and multiple functional areas. Accounting / financials, student accounts, financial aid, bookstores, scholarships. Responsible for financials, expenses, financial policies, student financial issues. Analyzed & reported financials to executive leadership team. Company Name April 2009 to August 2009 Financial / Tax Analyst City , State Analyzed & interpreted $2M+ monthly financial data, used for corporate board reporting. Created budget/forecast for Australian deal, assisted in setting up subsidiary company. Prepared tax information for Canadian and US corporate tax returns and filings. Company Name December 2007 to April 2009 Corporate Controller City , State 100M+ annual revenue; consolidated financials for 6 holding companies in 3 states. Processed monthly transactions for financial statements. Reviewed financials with general managers and corporate officers. Key accountant in acquisition of Pepsi Lane by Pepsi Bottle Group (Fortune 200/public). Integral to Lane's financial consolidation for PBG's due diligence effort. Merged Lane's accounting & financial processes into PGB's structure. Company Name April 2002 to February 2006 Corporate Controller City , State Controller for day-to-day accounting operations - led staff of 9. Compile $5M+ month-end reporting - general ledger, bank reconciliations, fuel cost, payroll acct for 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account of airplanes, vehicles & equipment for 39 airports. Company Name December 2000 to April 2002 Account Reconciliation Coordinator City , State Company Name December 1996 to April 2000 Staff Accountant City , State Company Name February 1920 to February 1920 Staff Accountant City , State Education Regis University 2001 MBA : Business Administration City , State University of Northern Colorado 1996 Bachelor of Science : Business Administration - Finance Minor City , State Skills Accounting:  Financial Statements, Business / Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review / Implement Software & Policies, Accounts Payable, Accounts Receivable, and Expense Reports Software: *Accounting:  WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, and Quickbooks *General:  Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, and Campus Vue Professional Affiliations Leadership Pikes Peak - June 2012 ",BANKING 579," FREELANCE GRAPHIC DESIGNER Summary Accomplished Graphic Designer with over 15 years experience in graphic design: camera ready, color separation, layout, editing, research, advertising, public relations, project manager, photography, web ad and logo design, etc. Excellent communication skills Effective problem solver and multi-tasker *4-color separation, fake color & digital photography Research and edit material for final publications *Detailed oriented, always met deadlines Proficient in organizing & monitoring large projects *Effective Spanish translator and interpreter Excellent customer service and team player Highlights Mac & Windows platforms Hardware: Scanners, laser & inkjet printers, and large format color poster printers Software: Adobe CS5: Photoshop, Illustrator, Dreamweaver, InDesign, Flash, Acrobat Pro 9.5, Corel Draw X6, Photoshop Elements 8, MS Office and Visio Professional. Adobe Flash CS5.5 animation certification. Cameras: 35 mm and digital cameras: Canon Rebel Xti and Sony F828 Typing: 80 Experience Freelance Graphic Designer 09/2008 to Current City , State Logo designs, color separation, duotones, book covers, banners, website buttons, thesis, portfolios, brochures, menus, web design, multimedia presentation, pre-press, illustration, animation, movie clips, magazine covers, etc. Fine Artist City , State Commission work in 2D (illustration, airbrushing, charcoals, oils, acrylics, etc.) and 3D (functional and decorative pottery and clay sculpture in cone 9 and raku). Visual Merchandising Manager 10/2004 to 08/2008 Company Name City Created marketing campaigns to launch new products or services or to promote large annual events; such as: wine festivals, fashion shows, book signings, celebrity meet and greets, etc. Ordered computer hardware, office supplies, graphic tools and materials. Conceived, initiated and developed original designs, concepts and visual layout to create several publications, exhibits, presentation materials, using stock photography, own digital images taken with digital cameras and illustration by selecting appropriate typography, size, paper stock, weight and color to print logos, menus, bi/trifold brochures, flyers, posters, food menus, placemats, booklets, magazine covers, tickets, signs, TV/presentation slides, t-shirt designs, bookmarks, newspaper ads and pages, certificates, diplomas, web page ads, CD covers, forms, banners, teasers, etc. to promote several in-store events, programs, sales, book signings, fashion shows, and large community events: wine festivals, book signings and celebrity meet and greets. Contacted and maintained excellent business relations with local print shops, vendors, community leaders, public affairs office. Possessed full knowledge of required print shop forms; such as: single item, hot shop, and weekly, quarterly and monthly requisition forms. Proficient with print shop guidelines, including time requirements and layout presentations for camera ready artwork. Remained abreast of the technical characteristics of reproduction processes; such as: offset and screen printing, mechanics of cropping, scaling and reproduction costs. Katia I. Miller Page 2 Key Accomplishments: Implemented a new initiative by designing and creating historical panels for the Air Force and Marines Military Clothing Stores (MCSS) in Okinawa. New initiative was implemented in the Pacific Region. Successfully reached my goal by reducing office expenses to 33.33% in 2007 versus 2006. Visual Information Assistant 04/2000 to 05/2004 Company Name Provided expertise in graphic design and marketing strategies to promote programs and events for 19 facilities on base. Prepared, edited and coordinated the editorial design and layout of our weekly 319 Force Support's activity page ""Northern Highlights"" a 4-page insert for the base newspaper, ""The Leader"". Collected events and programs information from facility managers, edited and designed the layout of our monthly 2-color, 8-page brochure, ""The Guide"". Assigned by Base Commander and 319th Services Deputy Commander to design color logos for base annual winter and summer bash. Education Las Vegas, NV, Adobe CS5 Certification 07/2013 LV PITA Professional Institute of Technology BFA : Visual Arts 05/2000 University of North Dakota Walton Community College City , State GPA: GPA: 3.80 Visual Arts GPA: 3.80 AS : Graphic Arts Technology 08/1993 GPA: GPA: 3.55 Graphic Arts Technology GPA: 3.55 Languages Spanish: Read, write, speak fluently, and translate *Black & White/Color digital and traditional photography Interests Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Additional Information AWARDS AAFES Pacific Commander's Coin, AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. AAFES Excellence Award AAFES Okinawa Exchange, Okinawa, Japan, 08/2008. Employee Holiday Special Recognition Award, AAFES Okinawa Exchange, Okinawa, Japan, 12/2006. Outstanding Performance Award, 319th Services Squadron, Grand Forks AFB, ND, 01/2001. VOLUNTEER Project 150, October 2015-ongoing, Graphic Designer and Visual Merchandising The Center: ""ArtRageous Event"", May 2015, Set up artwork for auction Habitat for Humanity, Jan 2015, Material collector Okinawa Special Olympics, Jan 2005, helped set up event Red River Valley Gymnastics, 1999-2004, graphic designer, photographer, and event planning American Red Cross, Grand Forks Flood, April 1997, voucher and claims processor Skills 3D, acrylics, Acrobat, Adobe, Dreamweaver, Photoshop, ads, Air Force, animation, banners, bash, book, brochures, brochure, bi, CD, Color, Hardware, computer hardware, Corel Draw, designing, digital cameras, editorial, fashion, Flash, forms, functional, graphic design, graphic, illustration, Illustrator, InDesign, inkjet printers, laser, layout, logos, Logo, Mac, marketing strategies, marketing, materials, MS Office, office, Windows, multimedia, newspaper, Operating Systems, page, photography, 35 mm, camera, Cameras, posters, pre-press, presentations, print shop, printers, processes, publications, Read, sales, scaling, Scanners, sculpture, Spanish, TV, typography, Typing, Visio Professional, web design, website, web page ",DESIGNER 580," INFORMATION TECHNOLOGY SPECIALIST Professional Summary To secure a position as an Information Technology in a challenging and competitive environment, where my information systems, and network development, design , diagnostics which will fully utilized, and offer new and refreshing ideas in an environment for improvement and efficiency in Networking and Security related areas and offer an opportunity for advancement. Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing expert solutions. Dedicated to providing quality customer support; consistently meet or exceed client needs by providing service beyond expectation. Communication and interpersonal skills with abitility to listen effectively respond appropriately and maintain mutual comfort level while relating to a diverse group of individuals. Proven project management abilities; able to assume multiple responsibilities and remain productive within time-sensitive and fast-paced environments. Recognized for professionalism, thoroughness, and commitment to quality and teamwork. Ready to assume new challenges to meet or succeed objectives. Core Qualifications Platforms: Windows XP, Windows 7, Server 2003, Server 2008 Hardware: PC's, Dell Servers, HP ProLiant Servers, HP-UX, Sun Servers and Printers set up and installation Applications: MS Office, Symantec, Active Directory, VMware vSphere, BSM (HP Business Service Management), NNMi - iSPI (similar to Netview), HPNA (HP Network Automation) Experience Information Technology Specialist December 2014 to July 2015 Company Name On-Site headquarters in VPSI. Establish and maintain a high level of customer service relative to internal and external customers. Provide technical leadership and support in planning and keeping track of IT budget. Installing network hardware and software including network operating systems, managing and maintaining 12 local physicals and 20 virtual servers; ensuring daily tape backups system using ARC server. Security monthly updates via WSUS for servers and workstations. Works on assignments that are moderately complex in nature. Addressing network issues. Support for a small LAN/WAN network-level problems on the live network using network management tools. Corrects or suggests alternative solutions to problems. Ability to plan prioritizes, organize and document work to maximize performance. Work with end users to collect, analyze and evaluate business information system requirements. Work with VPSI business units/programs to design and develop functionalities that meet business requirements. Use judgment and creativity to design approach to meet requirements/specifications as provided by business development and project managers. Responsible for estimating, creating, and meeting the timeline of the development for release. Develop requirements documents, create technical design documents. Perform system tests, user acceptance tests, and implement plan. Test site and application to ensure proper operation and freedom from defects. Review, analyze, and perform web site content updates in accordance with customer's instructions, standards, and guidance. Attend scheduled meetings and participate as lead or team member accordingly. Network Management System Engineer May 2008 to December 2014 Company Name － City , State Working with NMS team to designs and develops BSM/ NNMi-iSPI / HPNA to analyze, anticipate and remediate service health issues quickly, efficiently. Optomize performance & availability across applications, system, networks and storage, over cloud, virtual and traditional IT environments. Improves user experience at a lower cost to the business. With NNMi-iSPI your network operations team to efficiently manage a network of any size, reduce the business risk of downtime, and increase network service levels. The HP NNMi Smart Plug-in add-on modules (iSPIs) enhance NNMi capabilities and add awareness of specialized network environments, providing your team with the information it needs to anticipate and more quickly find and fix problems. In addition, through unified workflows enabled by advanced integrations, you can repair network faults with HP Network Automation software. Upgraded Cisco Secure Access Control Server (CSACS) 1121 network appliance version 5.4 and responsible for deploying applications and services into the NMCI and affiliated USMC networks. Supported system infrastructure associated with NMCI (Navy Marine Corps Intranet) project in compliance with Service Level Agreement (SLA) with Department of Navy (DoN) and Marine Network. Testing, Certification and Delivery of Networking/Information Assurance solutions. Designs create Test Strategies, Program Level Test Plan, and Requirements Traceability Matrix (RTM) that will best support the enterprise to ensure that all project requirements and solutions are being delivered in a collaborative and timely manner for engineered solutions. Responsible for testing, validating and certifying solutions, Incentive Projects in the Proving Center Lab, for the NMCI project. Utilize HPES testing methodology; analyze testing requirements as the basis for developing testing scenarios for a test level to be executed on a project. Analyze the results of the testing process and recommends solutions. Define, identify, collect and organize detailed information relating to testing requirements. Interact with the project team to gain an understanding of the business environment, technical contact, and conformance criteria. Understand and use appropriate automated testing processes and tools. Stay current on established tools, techniques and technologies. Supports knowledge management and collaboration through participation in testing discussion, communities and improving testing collateral through lessons learned Involved in Design, installation, configuration, maintenance, remote management and coordination of various network gear in 3 different large-scale Lab environments. Co-ordinate the Certification deadlines with Engineers and Project Managers, provide implementation plan if needed. Installation and configuration of Juniper Netscreen Firewalls/VPN, setting up site-to-site VPN Tunnel, Redundancy, Fail-over, F5 Load Balancers, G2-Sidewinders, Route-Reflector, Symantec IPS, Riverbed WANX, etc. Manage and responsible for the Symantec Endpoint Protection in Development Lab and Model Office. Knowledge of working with Security patches, Hardening scripts, VPN access, Netscreen Security Manager, Retina scanner tool, mitigate vulnerabilities, HBSS, SEPM, etc. Experience working with Classified TACLANES Type-1 devices, TALON, SecNet. Familiar with VoIP and Cisco Unified Messaging, including Call Manager, Unity gatekeepers/gateway, and Video Tele-Conferencing (VTC) products Deployed and re-imaged desktop and laptops using System Center Configuration Manager (SCCM), GPO, HP-OVCM Patch/software management tool. Information Technology Deployment, Specialist May 2007 to May 2008 Company Name Under general supervision, monitors, operates and maintains hardware, software, and networks for a computing platform. Configures, assembles and installs microcomputers, workstations and/or peripheral equipment. Performs first line support for service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers. Escalates unresolved problems to expedite resolution. Maintains disaster recovery procedures for LAN and related equipment/software. Upgrades, modifies and replaces hardware, software and network components. Performs system backup and recovery activities. Migrating data/users profiles. Creates and maintains user login identification (user id) information and login scripts. Install Software, configure and maintain Desktops, Laptops, printers, scanners, and other peripheral equipment. Provide advice and guidance on recommended software and hardware peripheral equipment. Responsible for connecting new client PC's to the network while ensuring network compliance. Troubleshooting network connectivity, network printing, and user access issues. Build and maintain computer systems and performed memory upgrades. Provide local and remote desktop support department and data recovery center. Monitors system performance, gathers data, and prepares management reports. Audits hardware/software inventory to ensure their integrity as well as licensing compliance. Updates and maintains site administration manual documentation. May provide user orientation on hardware, or software or network operations. Keeps abreast of emerging operational support technologies and industry trends. Hardware - Knowledgeable in troubleshooting, installing, and configuring and maintaining most PC based hardware, related to all types of desktop PC and notebook hardware including motherboards, CPU s memory, sound and video, hard drives, CD/DVD ROMs, card readers, USB devices; and external input/output devices such as printers, scanners, cameras. Software - Troubleshooting, installing, and configuring and maintaining most major software applications including Adobe Acrobat, Microsoft Office /MS Outlook 2000/2003, Remote Desktop, PC Anywhere, VNC, NetMeeting, HTML EDS/ NMCI (Navy Marine Corps Intranet. Help Desk Analyst July 2006 to May 2007 Handle incoming customer call (Classified and unclassified) and gather information about the customer s problem, resolving user problems and create a ticket for all customer inquiries in Remedy system. Perform troubleshooting and problem resolution follow-up related to LAN/WAN corrections, Printer, RAS, Blackberry, Citrix, MS Outlook, Proxy Settings, TCP/IP, Users profiles, Account Unlock, Reset user passwords. Provide first-level and second level user Administration support. Utilizing knowledge Tivoli, Net Meeting, Active Directory user administration tools. Network drive mappings, printer mappings. Navy legacy applications and Windows applications. Run As admin to log into users desktop to general network trouble shooting and fix users technical issues, resolving all issues over the phone. Utilizing Even Viewer to find the correct errors, and when the event occurs to fix the issues. Log all support calls and resolve issue or dispatch to the appropriate area for resolution. Install and configure applications. Process tickets and respond to emailed inquires. Lab Tech January 1999 to July 2006 Company Name Responsible for gathering and assimilating data on batteries for cellular qualification in the battery research department. Wrote tests scripts for the Arbin Instrument and Sigmar System tester to perform various functions for the battery qualification. Work from schematics, engineering drawings, and written or verbal instructions. Determined whether or not a part is functioning within its parameters, analyzed the data found. Imported data into Excel spreadsheet for battery qualification report. Prepared excel graphs, and spreadsheets for the battery team and other departments. Managed and organized the lab for efficiency. Streamlined the Arbin tester and temperature chambers for maximum usage. Designed test fixtures for the various shape and sizes of the battery cell or pack and procedures for system test. Interfaced with the software and mechanical departments on battery tests. Researched specific equipment and accessories for purchase and installation in the lab. Education Onsite training by Brocade Brocade Certified Network Engineer (BCNE) Brocade Certified Layer 4-7 Engineer (BCLE) Brocade Certified Network Professional (BCNP) 2010 Onsite training Security + by COMTIA 2009 Onsite training by Juniper and Cisco Juniper Networks Certified Internet Associate (Firewall/ VPN - SSL) Juniper Networks Junos Associate (JNCIA-Junos) Cisco Certified Network Associate (CCNA) 2005 MicroSkills Certification Specialists, Microsoft Certified System Engineer (MCSE 2003) 2003 University of San Diego extension, CA 92121 Network+, A+, CCNA 2001 San Diego Education and Technology Electronics Technology (900 hours Lecture and Lab) Certification Juniper Networks Certified Internet Associate (JNCIA) Microsoft Certified Professional (MCP) Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Systems Engineer 2003 (MCSE) Microsoft Certified IT Professional (MCIP) Microsoft Certified Technology Specialist (MCTS) Security+ Network+ Certificate in Electronic Technician 2002 Brocade Certified Network Engineer (BCNE) Brocade Certified Network Professional (BCNP) : 2011 Skills A+, Active Directory, Adobe Acrobat, approach, Automation, backup, tape backups, budget, business development, CCNA, Cisco Certified Network Associate, CD, Cisco, Citrix, CA, Hardware, CPU, creativity, client, customer service, Delivery, Dell Servers, Desktops, desktop PC, disaster recovery, documentation, DVD, Electronics, Engineer, estimating, Firewalls, Firewall, gateway, graphs, hard drives, HP, HP-UX, HTML, inventory, knowledge management, LAN, Laptops, leadership, managing, mechanical, meetings, memory, Messaging, microcomputers, Access, Microsoft Certified Professional, MCP, Microsoft Certified, MCSE, MCSE 2003, Microsoft Certified Systems Engineer 2003, Excel, NetMeeting, Microsoft Office, MS Office, Office, MS Outlook, MS Outlook 2000, Windows 7, Windows applications, Windows XP, Works, Monitors, motherboards, Navy, enterprise, Netview, network management, Network Engineer, network hardware, Network, Networking, Networks, NMS, operating systems, PC's, PC Anywhere, cameras, Printer, Printers, problem resolution, processes, ProLiant, Proxy, RAS, research, routing, San, scanner, scanners, schematics, Servers, scripts, Service Level Agreement, SLA, Install Software, Software - Troubleshooting, sound, spreadsheets, spreadsheet, SSL, Sun Servers, supervision, Symantec, TCP/IP, desktop support, Technician, phone, Tivoli, trouble shooting, Troubleshooting, Type, Upgrades, USB, Video, VPN, VoIP, web site content, WAN, wiring, written ",INFORMATION-TECHNOLOGY 581," MANAGEMENT CONSULTANT Summary Human capital manager and operations strategist who works with cross-functional teams to translate organizational values and objectives into actions that drive impacts in local and cross-cultural contexts. Highlights Training and development Personnel records maintenance New hire orientation Exceptional interpersonal skills Innovative Cross-Cultural Mediation expertise Consensus building techniques Process improvement strategies Multi-site operations Systems implementation Flexible Self-motivated Market research and analysis Customer-oriented Strategic thinker Schedule management Problem resolution Deadline-oriented Interviewing expertise Performance management strategies Manager coaching and training Event management Strategic planning Global and strategic sourcProject management Leadership/communication skills Product development Business operations organization ing NegotiationsProcedure development Analytical Team building Cost reduction and containment Staff motivation Group behavior and dynamics Outreach programming specialist Exceptional problem solver Articulate and well-spoken Time management Meticulous attention to detail Works well under pressure Accomplishments Process Improvement   Oversaw implementation of new phone system which resulted in more cost-effective service. Data Organization   Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions. Training   Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results. Project Management:   Initiated [project] which resulted in [positive outcome]. Human Resources:   Spearheaded new [program] program which increased retention. Operations Management:   Managed [operation]. Handled all functions related to [program]. Staff Development:   Launched well-received program of professional development courses for all staff. Mentored and coached employees resulting in a 12% increase in productivity. Spearheaded an employee engagement program, resulting in a [ ]% decrease in annual employee turnover.Streamlined the branch operations, resulting in a [ ]% reduction in operating budget.Boosted customer satisfaction ratings by [ ]% in under [ ] months. Experience Management Consultant 06/2014 to 09/2014 Company Name City , State Developed growth plans by identifying key clients, key targets and priority service lines.Generated business development awareness by implementing in-depth sales and marketing training programs.Identified key growth opportunities for the business through [ ].Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.Directed strategic initiatives to achieve [organizational objective].Developed organizational change management strategies. Identified process boundaries and determined opportunities to automate processes and functions.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Conducted activity-based analysis of business processes and made recommendations based on the findings.Documented process flows and developed requirements for functional improvements and enhancements.Tracked, analyzed and interpreted trends in [ ] data.Developed metrics used to determine inefficiencies and areas for improvement.Developed organizational change management strategies. Engagement and Operations Coordinator 05/2014 to Current Company Name City , State Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships and gathered market information to gain a competitive advantage.Generated over $2 million per year in revenues resulting from large-scale direct marketing campaign.Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.Identified ""bottlenecks"" and implemented new and improved processes and policies.Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.Developed metrics used to determine inefficiencies and areas for improvement.Tracked, analyzed and interpreted trends in [ ] data.Documented process flows and developed requirements for functional improvements and enhancements.Conducted activity-based analysis of business processes and made recommendations based on the findings.Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.Elicited stakeholder feedback and input through interviews and surveys.Defined the scope and goal of new projects, including [ ].Coordinated all department functions for team of [ ] employees.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Accountable for [business area] including overall customer satisfaction.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Created organizational flow charts and career path reports to evaluate employee compensation information.Designed the employee performance evaluation process and merit program.Created and implemented the exit and interview program process.Created and modified job descriptions within all departments.Worked with senior-level management to create fair and consistent HR policies and procedures.Monitored [ ] project budgets each [ ].Monitored project schedules for [ ] projects at a time.Developed and shared best practices across the company, including [ ].Oversaw the development and launch of [ ].Identified inefficiencies and made recommendations for process improvements.Optimized the overall customer experience through [ ]. President Current Company Name City , State Accountable for [business area] including overall customer satisfaction.Captured 55%+ market share with new product quickly brought to market.Managed team of [number] of professionals.Spearheaded cross-functional initiative to achieve [objective].Strengthened company's business by leading implementation of [project].Built innovative production processes from scratch for a cutting-edge [ ] product.Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.Hired and trained [ ] new employees, which increased the size of the staff by [ ]%.Tracked and evaluated staff performance, and handled all promotions and terminations.Analyzed client requirements, created a business plan and drove strategy development.Identified key growth opportunities for the business through [ ].Managed the day-to-day tactical and long-term strategic activities within the business.Presented company goals and objectives to new principals.Established knowledge-sharing processes for [ ] associates throughout the organization.Coached and mentored [ ] staff members by offering constructive feedback and taking interest in their long-term career growth. Resident Advisor 03/2011 to 05/2012 Company Name City , State Facilitated a weekly discussion group about relationship issues for men and women.Pursued ongoing education and training opportunities to further develop professional skills.Cultivated positive relationships with other mental health professionals, programs and associations.Planned and ran [ ], an outreach event targeted at [ ].Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs. Education Bachelor of Arts : Psychology 2014 Biola University City , State , United States of America Minor in International Development Coursework in Business Management Affiliations Gates Millennium Scholarship Alumni Network Biola Provost Advisory Committee ",CONSULTANT 582," CONSTRUCTION FOREMAN Summary Looking for a challenging and rewarding future in a healthy and competitive organization and to expose my knowledge, experience and potential through hard work and dedication. I offer myself as an excellent team player with honesty, dynamism and commitment. Over 8 years of success in overseeing multi-million dollar building construction and renovation projects from beginning through occupancy. Proven track record of safely and effectively operating a wide range of construction equipment; excavators, backhoes, loaders, forklifts and mechanized trenchers. Demonstrated ability to effectively manage a team of up to 10 construction workers performing a variety of activities. Conversant with conducting project briefings and assigning daily work tasks to construction workers. Particularly effective in working within allocated budgets. Highlights CONSTRUCTION FOREMAN Project Scheduling Empowerment Regulatory Compliance Planning and Budgeting Crew Management Contract Negotiation Experience Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Foreman March 2009 to Current Company Name － City , State Develop construction crews for daily tasks Ensure all task comply with project protocols Coordinate construction projects in terms of supplies and resources Manage construction budgets as appropriated Monitory daily construction operations for quality management and accuracy Track costs as instructed Perform performance inspections on a regular basis Carry out construction duties when the project calls for it Report progress and incidents to managers and customers Choose and acquire materials needed for construction projects Facilitated the speed of an urgent construction project by providing relevant resources and keeping quality in check Trained new hires in construction work protocols over three years. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Construction Worker February 2005 to March 2009 Company Name － City , State Cleaned construction site as directed Used materials and equipment to dig and shovel debris Built construction sites using maps and blueprints Laid bricks and plastered cement as instructed Used forklifts to move equipment from one place to another. Education High School Diploma : 2002 COMMUNITY SCHOOL － City , State Accomplishments Qualification Specialization Name of Institution Year of Passing I.T.C. Electrical Engineering KCM Industrial Training Centre, Koonamavu. 1982 S.S.L.C. Academic G.H.S. Kadungapuram 1980 Professional Summary: Job Profile Employer Period Electrical Visitor Ahlia Cement Company, Libya June 2015 to till date Electrical Foreman Al Hamad Contracting Company, U.A.E. From 1988 to 2010 21 Years Areas of Specialization: Light and Power wiring. DB Termination. Panel assembling. Sound knowledge in electrical lay-outs and schematic diagrams. HT & LT cable laying, glanding and termination. Testing & commissioning of projects. Personal Information Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : CochinDubai Driving License No 158117 valid up to 02.05.2022 Publications Permanent Address Panikkassery House Alangad, Kongorpilly P.O. Ernakulam District Kerala, India. PIN: 683525 Telephone 91-484 2514876 Interests Indian Name of Father Jose P.V Languages Arabic, English, Hindi, Tamil, Urdu, Malayalam Skills Arabic, blueprints, Budgeting, budgets, change management, interpersonal skills, Contract Negotiation, decision making, English, forklifts, Hindi, leadership skills, Regulatory Compliance, materials, problem solving skills, progress, protocols, quality, quality management, reading, Scheduling, Urdu Additional Information Nationality Indian Name of Father Jose P.V Age & Date of Birth 51 yrs. 20.04.1964 Marital status Married Health condition Good Overall Professional Experience 26 years Passport Details Passport No. : M0197098 Date of Issue : 16.07.2014 Date of Expiry : 15.07.2024 Place of Issue : Cochin Dubai Driving License No 158117 valid up to 02.05.2022 ",CONSTRUCTION 583," GENERAL ACCOUNTANT Summary Team-oriented accountant, successful at managing multiple projects and consistently meeting deadlines under Budget forecasting Excellent managerial techniques Account reconciliation Strong organizational skills Cash Management Proficient in QuickBooks, Intacct, Financial statement reporting Excel, Word Experience 01/2016 to 11/2016 General Accountant Treasury Manager Comply365 * Beloit, WI Manage accounting operations including AP, AR, and Payroll/Benefits Assist with monthly/year-end close and annual audit Cash Management-produce cash forecast and manage cash flow Assist the CFO with the production of monthly financials, management reports, and board packages. Maintain confidential information Prepare monthly and annual expense forecasts Analyze costs and revenues to project future trends Prepare and maintain Cap Table. Staff Accountant Company Name － City , State Comply365 * Beloit, WI AR-Prepared Client Invoices and researched and resolved collections and billing disputes AP-Processed Invoices and researched and resolved billing and invoice issues Reconciled all bank and credit card accounts. Processed payroll, electronic deposits and employee pay adjustments. Reduced time and costs and increased efficiency by introducing new accounting procedures and software. Conducted month-end balance sheet reviews and reconciled any variances. Education Bachelor of Science : Accounting Upper Iowa University － City , State Accounting Bachelor of Science : Business Administration University of Illinois Business Administration Champaign/Urbana, IL 2015-16 Director of Finance - Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end ",ACCOUNTANT 584," GRAPHIC DESIGNER Summary I am a hardworking and multi-talented individual who loves to design, play sports, and learn. I am always up for a challenge and look forward to always striving to become better. Highlights Microsoft Office Suite Adobe Photoshop/  InDesign/   Illustrator MAC/Windows OS CorelDraw Software Photobench Software Photography [Nikon, Canon]  Creative and artistic Self-motivated professional Quick learner Time management Experience 10/2015 to 01/2016 Graphic Designer Company Name - City , State Photographed new cellphone cases using Photobench Software and a Canon camera. Edited the photos using Photoshop and applied over one thousand designs photoshopped onto the cellphone cases. Create various images for the website as well as web banners. Fulfill cellphone case orders on CorelDraw, applying the right design for each order. 10/2015 Bartender Company Name - City , State Tended the bar at the tournament for private companies who rented out cabana spaces,  made sure all the guests enjoyed their time as well as provided non  alcoholic and alcoholic beverages. Ensured the bar table was clean at all times,  as well as kept the bar stocked with all available beverage options. 08/2014 to 04/2016 Athlete - Retail Associate Company Name - City , State Deliver a premium consumer experience by demonstrating the expertise of Nike products and services to give consumers what they need to connect, train, and compete with the knowledge to achieve their goals.  Unloaded deliveries and processed incoming products to be directed immediately to the sales floor. 09/2013 to 01/2014 Restaurant Hostess Company Name - City , State Greet incoming and exiting guests with Forbes Five Star customer service guidelines and take down information for the parties. Answered incoming phone calls on a multiline telephone, answered questions and directed their calls accordingly, as well as taking down reservations for guests. Monitored the open tables and seated guest accordingly, helped servers when needed by passing out menus to all guests, transferred guests from the bar to a table and served them their beverages. 07/2013 to 07/2015 Design Guide Company Name - City , State Guided interested buyers through the showroom floor. Answered questions about furniture items, prices, and the company. Took tentative orders on items interested in on an iPad. Worked with individual designers as well as retail companies, partnering them with their appropriate sales agent over that specific territory. 03/2013 to 09/2013 Lifeguard Company Name - City , State Provided professional and courteous service to each guest. Daily responsibilities included maintaining  a safe and pristine pool deck environment,  set up of the pool deck before the pool  opens to guests and c ompleting a breakdown of the pool each day asthe pool closes. 05/2012 to 10/2012 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all Aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Completed opening and closing duties as well as mid-day shifts. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. 06/2010 to 08/2011 Pool Manager Company Name - City , State Maintain fellow staff members and assure that they were on task. Create staff schedule, lesson assignments, and conduct in-service trainings. Have ample knowledge in First Aid, CPR, and Lifeguarding/Water Safety Instructor skills. Ensure patron safety as well as the safety of all my staff members. Cash handling and Registration operations 11/2007 to 08/2011 Lifeguard & Water Safety Instructor Company Name - City , State Maintained a safe and healthy learning/recreational environment during all aquatics Programs. Provided constant surveillance of patrons in the facility to ensure a safe environment. Instructing patrons on water familiarization, water safety, and beginner, intermediate and advanced swimming levels. Responsible for safeguarding the lives of the swimmers in the water. 06/2007 to 06/2007 Chevrolet Model/Representative Company Name - City , State Representative who would tend to customers needs and questions. Interest them in taking surveys on computers to obtain free  merchandise by Chevrolet. Education and Training 2015 Bachelor of Arts : Graphic Design University of Nevada Las Vegas - City , State , USA Dean's List Honor for Fine Arts Recipient of UNLV's Alliance of Professionals of African Heritage Award Recipient of UNLV's GraduAsian for Asian & Pacific Islanders Award 2015 Bartending National Bartenders School - City , State , USA Completed the Course Study and passed the required test in: Mixology,  Product Knowledge,  Wines Customer Service,  Comping and Gaming Jackpot Payouts 2014 Online Intern : Graphic Design YHM Magazine - City , State , USA Create advertising flyers for Open Casting Calls Create business card design for the company 2009 High Honors Diploma Las Vegas High School - City , State , USA 4.6 GPA High Honors Graduate Scholar Athlete Award Presidents Award of Educational Excellence ? Volunteer Convoy of Hope Las Vegas, NV 2014, 2015 Convoy of Hope is a faith-based, nonprofit organization with a driving passion to feed the world through children's feeding initiatives, community outreaches and disaster response. ",DESIGNER 585," SALES ASSOCIATE Professional Summary Food service worker with fast food, retail and customer service experience. Trained in food safety and handling. Highlights Neat, clean and professional appearance Delivers exceptional customer service Reliable team worker Skills Work History Sales Associate 08/2013 to 01/2014 Company Name – City , State Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Administered all point of sale opening and closing procedures. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers. Barista 02/2013 to 07/2013 Company Name – City , State Took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Served fresh, hot food with a smile in a timely manner. Communicated clearly and positively with co-workers and management. Cut and chopped food items and cooked on a grill or in fryers. Packaged menu items into bags or trays and placed drink orders into carriers. Accurately measured ingredients required for specific food items. Prepared and served beverages such as coffee, tea and fountain drinks. Mastered Point of Sale (POS) computer system for automated order taking. Carefully maintained sanitation, health and safety standards in all work areas. Frequently washed and sanitized hands, food areas and food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps. Followed all established restaurant practices and procedures. Worked well with teammates and openly invited coaching from the management team. Took initiative to find extra tasks when scheduled duties were completed. Quickly unloaded product shipments and stocked freezers. Assisted management with monthly inventory control and weekly stock ordering. Prepared items according to written or verbal orders, working on several different orders simultaneously. Crew Member 08/2014 to 11/2014 Company Name – City , State Demonstrated integrity and honesty while interacting with guests, team members and managers. Operated the drive-through window and sales register quickly and efficiently. Greeted customers and provided excellent customer service. Maintained high standards of customer service during high-volume, fast-paced operations. Prepared fountain drinks and ice cream items. Prepared all food orders within a 2-3 minute time frame. Assembled food orders while maintaining appropriate portion control. Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Handled currency and credit transactions quickly and accurately. Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work. Diligently restocked work stations and display cases. Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepped items for later use to save staff time during busy hours. Sales Associate 12/2012 to 01/2013 Company Name – City , State Greeted customers in a timely fashion while quickly determining their needs. Recommended merchandise to customers based on their needs and preferences. Responded to customer questions and requests in a prompt and efficient manner. Completed all cleaning, stocking and organizing tasks in assigned sales area. Organized racks and shelves to maintain the visual appeal of the store. Stocked shelves and supplies and organized displays. Check out purchases Education High School Diploma : Current Washtenaw Technical Middle College - City , State Special program where I finish my last two years of high school and get my associates degree at the the same time. Skills cash register, closing, coaching, oral communication, Excellent communication, credit, Inventory control, Listening, MS Office, organizer, policies, POS, quality, safety, sales, tops, Written Additional Information Community Service Springhill Teen Service Teen, 4 weeks of volunteer landscaping Livingston Human Society 2|42 Community Church, Mission Trip to Native American reservation, working in the children's area ",SALES 586," EXECUTIVE DIRECTOR Executive Profile Visionary Executive Director who excels at marketing communication with demonstrated ability in the development of results-driven, strategic, comprehensive marketing and public relations plans and managing all levels of multiple projects including budgeting and administration. Skill Highlights Leadership/communication skills Strategic planning Project management Budgeting expertise Self-motivated Marketing Public relations Print, broadcast, Web, and social media communication Core Accomplishments Managing Editor, Academic Varsity: An Informal History of the Morningside College Interdepartmental Honors Program; 2002, Morningside College Press Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007 Professional Experience Executive Director May 2013 to Current Company Name － City , State Responsibilities related to Writer/Editor position CHIEF WRITER/EDITOR Responsible for writing/editing content for all organizational publications, including the development and production of all public relations materials, the Web sites (www.foothillscac.org, beaheroforkids.org, wordshurttoo.org), newsletters, publications, and educational materials. Example, the fall 2014 newsletter, available at http://www.foothillscac.org/uploads/9/9/2/1/9921414/foothills-newsletter-fall-2014.pdf Maintains and updates Web sites in coordination with a volunteer webmaster. Ensures that the overall message aligns with the vision, mission, and goals of the center. PUBLIC AWARENESS AND COMMUNITY RELATIONS Oversees the development and implementation of comprehensive outreach, education, and awareness programs for the community, maintains and develops relationships with community organizations and agencies, governmental and funding bodies, the media, and others, represents the center to the community and serves as the primary spokesperson and chief liaison with local media. Presents regularly to community groups and organizations about the work of the center. See http://www.foothillscac.org/news-events.html for examples of press releases and media coverage. Other major responsibilities ADMINISTRATIVE LEADERSHIP ◦ Reports directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversees a staff of two full-time and two part-time persons. STRATEGIC PLANNING ◦ Works with the Board of Directors to develop the center's strategic plan, policies, and procedures; is responsible for the implementation of the same. FISCAL & FACILITY MANAGEMENT ◦ Is responsible for ensuring that sound fiscal practices in line with Generally Accepted Accounting Principles (GAAP) and 501(c)3 regulations are followed; administers the center's programs within budgetary provision; provides comprehensive grant management and works with staff to ensure that all financial and program reports to funders are timely and accurate; and oversees the maintenance of the facility and procurement of equipment. PERSONNEL MANAGEMENT ◦ Is responsible for the recruitment, employment, supervision, professional development, and evaluation of staff and volunteers and ensures that job descriptions are developed, regular performance evaluations are held, and sound human resource practices are in place. PROGRAM OVERSIGHT & SUPPORT PROGRAM SUPERVISION Supports the program staff as needed and ensures that all programs are operating appropriately and are in alignment with the vision, mission, and goals of the center. PROGRAM DEVELOPMENT Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance. PROGRAM EVALUATION Is responsible for evaluation of programs and overall evaluation of the center, including ensuring the appropriate and accurate collection of data and analysis of that data. FUNDRAISING DEVELOPMENT In conjunction with the Board, develops a comprehensive fundraising plan and secures financial support from individuals, foundations, and corporations, develops and maintains ongoing relationships with major donors and grant funders, and oversees and participates in all fundraising and community awareness events. Private contributions increased by 71% in FY 2015 over FY 2014. Executive Director September 2008 to April 2013 Company Name － City , State Responsibilities related to Writer/Editor position MARKETING & PUBLICATIONS Oversaw the development of communications, including Web site content, e-mail and social media messages, and the quarterly newsletter; oversaw and conducted event marketing; served as managing editor for association publications, including oversight of volunteer and staff writers; and wrote policy papers, Web content, news releases, and other documents as needed. COMMUNITY OUTREACH AND ADVOCACY Oversaw policy education, public outreach, and social and media relations; served as the public face for the association; and was responsible for maintaining consistency of message and branding while working to improve the postdoctoral experience. Successes included but were not limited to: * The NPA's recommendations were adopted by the National Institutes of Health (NIH), the National Science Foundation (NSF), and most recently, the White House Office of Science and Technology Policy. * The NPA garnered attention to the postdoctoral experience in the Washington Post, the New York Times, and other leading publications. * The establishment of the International Consortium of Research Staff Associations, led by the NPA and representatives from the United Kingdom, Ireland, and South Africa. Other major responsibilities LEADERSHIP Reported directly to and works with the Board of Directors to ensure the sustainability and growth of the 501(c)3 organization; oversaw a staff of two full-time and one part-time persons. STRATEGIC PLANNING Worked with the Board of Directors to develop the association's strategic plan and is responsible for the implementation of the plan; most recently, a new five-year plan was developed for 2013-2017. PROGRAM MANAGEMENT Developed programs that benefit and support the association's diverse constituencies and leads staff and volunteers in implementing these programs, including but not limited to the association's Annual Meeting, annual Board Retreat, and other events. FUNDRAISING Engaged in fundraising activities, included but not limited to fundraising campaigns, grant writing, and donor cultivation, and worked to build a culture of giving within the served community. FISCAL MANAGEMENT Oversaw accounting according to Generally Accepted Accounting Principles (GAAP) and in line with 501(c)3 regulations including but not limited to the following: grant management; payroll; general ledger; financial statements; and development of annual budgets. Public Relations Staff Writer January 1999 to August 2008 Company Name － City , State position CHIEF WRITER, EDITOR, AND PHOTOGRAPHER Oversaw external and internal communications, served as editor and chief writer and photographer for news releases, the alumni magazine The Morningsider, and the e-newsletter, On the Move. ◦ Conducted interviews of alumni, faculty and staff on a regular basis. MARKETING Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. Major responsibilities Served as the president's researcher and writer for the college's strategic plan. Oversaw Office of Foundation and Grant Development; served as the college's main grant writer. Successful fundraising included but was not limited to: ◦ Worked closely with faculty to develop and seek funding for new programming; for example, worked with professors from the mathematical sciences department in developing programming and writing and submitting a proposal for the National Science Foundation's S-STEM solicitation; the $600,000 proposal was funded in February 2009. Served on committees and task forces as assigned by the president. Major responsibilities Supervised Office of Public Relations and staff of five; was responsible for ensuring continuation of consistent media coverage and effective marketing efforts. Served as spokesperson for the college. Established Foundation and Grant Development, a new office at the college; served as the college's main grant writer. Served as the president's chief writer. Major responsibilities Oversaw external and internal communications, served as editor and chief writer and photographer for the alumni magazine, The Morningsider, and the e-newsletter, On the Move. Oversaw all marketing efforts and marketing research, including leading an integrated marketing team and the development and production of television and radio commercials and print advertising. ◦ Worked closely with admissions to develop and implement marketing campaigns for recruiting students; the college's enrollment increased by 57 percent from 2001 to 2006. ◦ Led the marketing efforts for the College's 2002-2008 capital campaign, including development and production of publications and the campaign video; served as point person for public launch event in October 2004; the campaign, which began with a goal of $20 million in 2002, raised $42 million by its conclusion. ◦ Oversaw the redesign and ongoing maintenance of the College Web site, including major redesigns in 2003 and direction of a team of over 20 Web editors thereafter. Managed a staff of four to eight. Assisted with special event planning as needed. Major responsibilities included writing all news releases, copy for brochures, articles for the alumni magazine, and other writing as assigned. Co-Owner/Manager January 1974 to January 1999 Company Name － City , State Managed the business and its facilities, serving as its accountant and overseeing customer service and marketing efforts. Relevant Proficiencies Experienced in conducting interviews in a sensitive, culturally aware manner. Experienced in communication through written materials. Experienced in presenting and teaching to large audiences (see Education B.A. : Spanish , 1999 Morningside College － City , State , US B.A., English (with an emphasis in writing) and Spanish, minor in mass communications, Morningside College, Sioux City, Iowa, 1999 M.A. : Leadership Bellevue University M.A., Leadership, Bellevue University, Omaha, Neb., January 2008 Languages an emphasis in writing) and Spanish, minor in mass communications, Professional Affiliations Working with the Board, maintains the shared vision of the organization and appropriate goals and strategies to achieve that mission, provides leadership in developing programs and organizational and financial plans, maintains acceptable standards of professional practice in the center, and ensures ongoing accreditation by the National Children's Alliance Publications To Hear a Child Be a Hero for Kids and Words Hurt, Too NPA Testimony Regarding the Status of Women of Color in STEM. National Postdoctoral Association. Available NIH Biomedical Working Group, NOT-OD-. Johnson Phillips, C., Fonseca-Kelly, Z., Fowler, G., Gelhaus, S., and Taylor, D. . ""The Future of Science in the United States: The case for supporting the 'invisible' researchers."" Johnson Phillips, C. (2008) ""The Advantages and Challenges of at Small, Private Colleges (Master's thesis)."" Omaha: Bellevue University Johnson Phillips, C., Gelhaus, S., Ho, J., and Pohlhaus, J., Presentations Foothills Child Advocacy Center: Helping Child Victims""; First Presbyterian Church; Spring Gathering Luncheon; Charlottesville, VA; March 21, 2015 Foothills Child Advocacy Center: Proposal for Action""; Leadership Charlottesville, Charlottesville, VA, November 20, 2013 Finding a Postdoc to Match Your Career Goals""; City University of New York (CUNY) Career and Research Symposium, New York, NY, February 1, 2013. Panelist, Society and Association Effort to Foster Research Integrity; National Academies Committee on Responsible Science: Ensuring the Integrity of the Research Process, Washington, DC, August 14, 2012. Panel Moderator, Launch of International Consortium of Research Staff Associations (ICoRSA), the European Open Science Forum, Dublin, Ireland, July 13, 2012. Using Data to Inform Policy Recommendations and Strategic Planning""; Association of Institutional Research (AIR)/NSF/National Center for Educational Statistics (NCES) National Research Data Institute, Washington, DC, July 12, 2012. The Future of STEM Graduate Education and Postdoctoral Training""; National Science Foundation (NSF) Directorate for Education and Human Resource's Division of Human Resource Development Joint Annual Meeting, Alexandria, VA, June 14, 2012. Finding a Postdoc to Match Your Career Goals""; Howard University 2012 Preparing Future Faculty (PFF) Summer Institute, Washington, DC, June 8, 2012. Expanding Cross-Disciplinary Dialogue in the Postdoctoral Community Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, April 23-24, 2012. Practical Tips for Effective Mentoring: Hand-holding Not Required"" and ""What Do You Need from Your Mentoring Relationships""; Environmental Protection Agency, Raleigh, NC, January 3, 2012. Comments on general postdoc issues, The National Academies (NAS) Committee to Review the State of the Postdoctoral Experience in Scientists and Engineers, Washington, DC, December 13, 2011. Leading Innovation and Discovery Workshop; organizer and session facilitator; National Science Foundation, Arlington, VA, September 19, 2011. Postdoctoral Trends and Perspectives: Selection, Training, and Support,"" Graduate Career Consortium, Stanford University, Stanford, CA, June 23, 2011. Presentation regarding postdoc workforce issues; National Institutes of Health (NIH) Biomedical Research Workforce Working Group (Advisory Committee to the NIH Director); co-presented with Zoe Fonseca-Kelly, Ph.D., Chair, NPA Board of Directors; NIH, Bethesda, MD, June 21, 2011. Facilitating Postdoc Women's Advancement in the Academic Career Pipeline,"" Oregon State University, Corvalis, OR, May 27, 2011. Postdocs, Federal Initiatives and Title IX,"" 2011 NPA Annual Meeting, Bethesda, MD, March 26, 2011. Postdocs & Title IX (Plus: Some Promising Practices),"" 2010 NSF ADVANCE Workshop, Alexandria, VA, November 8, 2010. Postdoc Women,"" National Academies Committee on Women in Science, Engineering, and Medicine (CWSEM) Meeting, Washington, DC, November 4, 2010. Let's Talk: Broadening Participation in the Social, Behavioral, and Economic Sciences Postdoctoral Community Workshop, National Science Foundation, Arlington, VA, organizer and session facilitator, October 29, 2010. EPSCoR Mentoring Plan: The NPA Core Competencies & IDPs,"" Arkansas Science & Technology Authority EPSCoR Annual Meeting, Little Rock, AR, October 4, 2010. Remarks, National Academies Committee on Research Universities Reception, Washington, DC, September 21, 2010. Feeling Invisible?: The Postdoctoral Experience,"" University of Florida, Gainesville, FL, September 13, 2010. How the NPA Can Help You to Maximize Your Postdoc Experience,"" Society for the Study of Reproduction Annual Meeting, co-presenter with Philip Clifford, Ph.D. Milwaukee, Wis., July 31, 2010. Early Career Researchers Survey Project, Human Resources Expert Panel, facilitator/consultant for the National Science Foundation Division of Science Resources Statistics, July 13, 2010. Thinking Long-term: The Keys to a Successful Postdoc,"" The University of South Dakota, Vermillion, S.D., April 12, 2010. Thinking Long-term: Incorporating Core Competencies into the Postdoc Experience,"" Brown University Providence, R.I., February 25, 2010. What Makes a Successful Postdoctoral Program?,"" Cedars-Sinai Medical Center, Graduate Program in Biomedical Science and Translational Medicine, Los Angeles, Calif., February 9, 2010 The NPA Core Competencies,"" University of Virginia Lunchtime Postdoc Seminar, Charlottesville, Va., November 2009. What Makes a Successful Training Program?""; the National Institute on Drug Abuse (NIDA) Research Training Directors' Meeting: Sustaining Training Programs for the 21st Century, Bethesda, Md., November 2009. NPA's Perspective on Core Competencies,"" Group on Graduate Research, Education, and Training (GREAT) Postdoctorate Leaders Section Annual Meeting: Innovation and Optimization of Graduate Student and Postdoctorate Learning and Development, St. Louis, Mo., October 2009. Leadership Styles"" and ""Conflict Management,"" NPA Committee Leadership Institute, Bethesda, Md., October 2009. The State of the Postdoctoral Researcher Today,"" the Cancer Biology Training Consortium (CABTRAC), Cancer Biology Chair and Directors Retreat, Clearwater Beach, Fla., October 2009 What Every Postdoctoral Scholar Should Know,"" the Howard University/University of Texas at El Paso (UTEP) Annual Institute of Postdoctoral Preparation, El Paso, Texas, September 2009. Mentoring Plans for Postdoctoral Associates,"" the National Science Foundation (NSF) Division of Human Resource Development (HRD) 2009 Joint Annual Meeting (JAM), Washington, D.C., June 2009. What Every Postdoctoral Scholar and Principal Investigator Should Know: The National Postdoctoral Association Core Competencies,"" the University of Nebraska-Lincoln Research Fair; Lincoln, Neb., April 2009. General presentation on the NPA and postdoctoral issues, Postdoctoral and Young Investigator Networking Brunch, American Society for Nutrition (ASN) Scientific Sessions at Experimental Biology 2009; New Orleans, La., April 2009. The Last Link: The Postdoctoral Experience,"" the National Science Foundation, Co-sponsored by the Division of Graduate Education, The Office of International Science and Engineering, and The Division of Biological Infrastructure, Arlington, Va., January 28, 2009. Leadership Seminar Leader, Morningside College Leadership Academy, March 2008. Cost-effective Surveys,"" Public Relations Society of America (PRSA) Counselors to Higher Education (CHE) Senior Summit, Washington, D.C., April 2007. Keynote Speaker, Quota International of Sioux City Annual Eighth Grade Honors Luncheon, March 2006 and March 2007. Skills Marketing, And Marketing, Its, Accountant, Customer Service, Receptionist, Retail Sales, Teaching, Advertising, Internal Communications, Marketing Research, Print Advertising, Print Campaign, Public Relations, Basis, Maintenance, Fundraising, Accounting, Gaap, Strategic Planning, Event Planning, Million, Recruiting, Branding, Budgets, Community Outreach, Financial Statements, General Ledger, Leads, Media Relations, Payroll, Program Management, Project Management, Collection, Community Relations, Financial Support, Liaison, Personnel Management, Procurement, Recruitment, Acrobat, Adobe Indesign, Ap, Ar, Biomedical, Civil Site, Conflict Management, Content Management, Content Management Systems, Database, Database Management, Excel, Human Resources, Indesign, Jam, Leadership Development, Learning And Development, Mac, Mentoring, Microsoft Word, Nas, Network Attached Storage, Networking, Od, Optimization, Organizational Development, Photoshop, Pipeline, Powerpoint, Quota, Site Design, Statistics, Time Management, Training, Training Programs, Word ",PUBLIC-RELATIONS 587," PRODUCTION DESIGNER Summary Specializing in Art Department I have had many different opportunities, as well as many different positions. I love working with a team and collaborating, though I can work alone and am happy to do what is asked. I am not concerned with receiving a position of power, I listen to instructions very intently. However if the situation called for it I can easily give instruction in a polite and respectful manner. I am also very skilled with almost all power tools, safety laws, and am a skilled teacher if the occasion calls for it. Though I enjoy the work in art department I am capable of filling any position if need be. I am very passionate about Film and the entertainment industry and will always be willing to help in any way I can. Highlights Work well with others and under pressure. Quick learner and yearns to excel. Keeps busy and takes initiative with things within my department. I am a great delegator when it comes to leading a team, however I am also very good at following instructions and the chain of command. Sketching and hand drafting. Proficient in MS Word & Powerpoint. Experienced in Photoshop, Aftereffects, Avid Media, and Google Sketchup. Accomplishments I have only been working in the industry for 3 years yet I already have 6 going on 7 projects listed on IMDB. I edited a screenplay, turned 50 pages of Dialogue into 127 pages of a well plotted Romance Comedy and full length feature. I have brought many people together and helped to create work opportunities for the people I believe in and that I know will do the job well. Experience Production Designer Jul 2014 to Aug 2014 Company Name － City , State Referred outside hire on a short, 15 minute student film with The New York Film Academy. A drama about a man, his life, and the life he gave and provided for his three children, one of which is a young deaf boy who was living on the streets until the main character takes him in; in turn leading to family turmoil within his little family. Coordinated the art department needs based on scheduling, handled art department budget and set coordinator during the build. Director of Photography Sep 2013 to Sep 2013 Company Name － City , State A one-day photo shoot for a Non Profit organization called The Bird Room. Found locations with natural lighting in Downtown Los Angeles for headshots, and artistic images for website, with dancers, actors, and our lovely group of donators. Set Decorator and Props assist ""Small Heist"" Mar 2013 to Mar 2013 Company Name － City , State A teaser trailer and promotional short film involving 5 Women who steal millions worth in diamonds but get played for fools. Dressed the set, helped with continuity, costuming, prop assist. , and also took over as art director when my production designer was called away. Art Director Apr 2013 to Jun 2013 Company Name － City , State My Name is Vivienne An independent feature film, that took nearly 3 weeks to shoot; about a superficial actress trying to become famous, and with no talent, and how she comes to terms with the reality of working to achieve a goal. I also acted as prop master and set dresser, as it was a low budget film, also I played the part of production designer when my boss was unable to make it. Production Designer Distinguished Gentlemen Nov 2012 to Jan 2013 Company Name － City , State An Independent sitcom, a three-day shoot, with 7 child actors between the ages of 9 and 13. Located. and purchased all the props and acted as prop master as well. Set decorator Jan 2013 to Feb 2013 Company Name － City , State A short film that follows the strange love story of a man with a very unusual sexual relationship with his plants, and learning to accept himself, finding there is some one out there for every one. Dressed the locations, props assist., created graphics, and was made Art director anytime the production designer was called away or setting up the next location, did art department runs an returns Art Department ""Science of Love"" Jan 2014 to Jan 2014 Company Name － City , State Two day music video shoot - Three day long Job Helped to finish building and painting the set, also involved in tear down. Dressed sets, did resets, and props assist. Set decorator/ Props Assist The Coed and the Zombie Stoner Dec 2013 to Dec 2013 Company Name － City , State Dressed locations, tore down dress, props Assist. prepped locations day before crew was to arrive. Art Director/ Art Department Coordinator/ Fire and Safety Management Jun 2014 to Jul 2014 Company Name － City , State 3 week long feature Film shoot. A serial killer sequel that took place in an abbandoned annual huanted house. I made sure the location was safe and fire hazard free upon crew arrival. Dressed locations, built props, Props master, Rigged location for easier grip managing that also acted as support for already established walls. Camera Assist. / Front door attendant / Audience member Jan 2014 to Jan 2014 Company Name － City , State The first ever Stand up Comedy Show at the Ivar theatre. Helped prep Cameras before guest arrival. Tended to talent. Checked I.D.s at the front door. Acted as a seat filler/audience member and was actually brought in by one comedian to finish his joke. Set designer and coordinator Aug 2013 to Sep 2013 Company Name － City , State I coordinated the build of two sets on one sound stage. One set was an easy break set that was made to mimic Goerge Millies A trip to the Moon Crash landing. The other was made to mimic a scene From one of Mae wests films. Miscellaneous Crew Dude Bro Party Massacre 3 Apr 2014 to Apr 2014 Company Name － City , State Production Assistant, stood at the front gate asking for proper indentification and directed arriving cast members to their proper waiting areas, as well as to costuming and make up. Brought water bottles to crew and made sure everything was locked down tight. Education Associate of Science , Film Production September 2013 The Los Angeles Film School － City , State , USA Taught the basics of every aspect and department in the film making experience. Was awarded with an Associates in the Science of Film. High School Diploma 2010 Eagle Rock jr./Sr. High school － City , State , USA Graduated with a 3.0 and majored in CSI (Advanced biology) and Horticulture. Skills Aftereffects, Photo, Photoshop, AD, Art, Avid, budget, drafting, edit, Film, lighting, director, excel, Powerpoint, MS Word, natural, composer, next, Camera, Profit, Quick learner, reality, safety, scheduling, Sketching, website ",DESIGNER 588," HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST / RECRUITMENT MANAGER Talent Management | Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional with 10+ years of experience providing innovative and results-driven leadership within small and large organizations. Proven ability to effectively communicate with staff on all corporate levels, create and inspire positive relationships, and build solid teams of professional employees. Expert in designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, and creating initiatives improving employee satisfaction and retention. Characterized as a compassionate manager, strategic leader, and executive recruiter. Value Offered Workforce Planning Team Building & Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training & Development Accomplishments PHR - Professional in Human Resource Management Society of Human Resource Managers (SHRM) Publications: AT&T and TempHelp Build, Buy or Barrow for Success - AT&T's Wisconsin Manual for Sales and IT; Hiring Protocols (AT&T) - Strategies for Identification, Selection and Retention; Impact Recruiting - How Question Design Makes the Difference Instructor - UWM - School of Continuing Education & Certification Course: Attract/Retain&Sucseed - Designing recruitment strategies to align with business objectives. Experience HR Manager March 2013 to Current Company Name Overvie. Corporate HR Manager for project management & consultancy firm - offering advisory services to the life science, biotechnology & medical device industries. I provide strategic direction and design in all areas affecting talent acquisition, onboarding, performance management & instructional training design. My primary responsibilities involve aligning talent acquisition strategies with our practice concentrations and subject matter needs. I focus on recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) and training/development. I am a member of our Leadership Team, serving in the capacity of Director - Talent Assimilation. I also focus extensively on succession planning - training our leaders in tactical, operational, human capital & organization change management strategies. Manager - HR Corporate Recruiter and HR consultant January 2006 to March 2013 Company Name for company division specializing in state-of-the-art recruiting design, HR administration and change management initiatives for large public company. Coordinated full-cycle recruiting and retention strategies for management positions at corporate headquarters and nationwide facilities. Partnered with hiring managers to provide insight and direction regarding interview and selection processes. Developed corporate recruiting policies, joined Corporate HR Team to assist with interview, job fair, and training projects, and report weekly metrics to senior management. Spearheaded implementation of company's first applicant tracking system (Region) Redesign interview techniques - question design, skill evaluation and situational analysis study Reduced total turnover rate by 20%. Decreased turnover by 35% for Chicago region. Created vendor management system and clear contract negotiation process. Lead Selection Advisor - Determined traits, experience, and attributes necessary for specialized positions to recruit and hire top-talent. Improved paper communication process by implementing E-Fax System. Reduced unethical and inappropriate behavior, avoiding further turnover. Design Recruitment protocols - initial, question design and follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 to January 2006 Company Name － City , State Provided human resources and recruitment & HR Generalist support for growing placement firm consisting of approximately 38 (FT) and 514 (PT/Temporary) employees. Oversaw marketing of HR opportunities and recruitment of qualified candidates. Conducted research and was lead recruitment design and implementation manager. Additionally, I had responsibility to ensure contract compliance and monitor all service level metrics. Designed new databases and internet searches modalities to find passive and active candidates. Promoted from HR Generalist to HR Recruiting Manager based on strong performance in process improvement, recruitment initiatives, and performance management. Administered full-cycle recruiting and retention processes for largest branch consisting of 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, and payroll. Coordinated new hire orientations, facilitated trainings, and advised managers on performance management, employee evaluations, compensation, promotions, and terminations. Employee Relations Generalist January 1992 to January 1998 Company Name － State Managed HR operations and generalist duties across the nation for institute consisting of 1,700 employees and 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, and payroll. Directed hiring managers on company policies, procedures, performance management, and terminations. Monitor recruitment ""fill-rates"" for Illinois Reduced unethical and inappropriate behavior, avoiding further turnover. Key contributor in Applicant Tracking System. Created company policy guide for supervisors and senior management. Developed and implemented employee wellness and referral bonus programs. Managed annual budget of $2M. Education MS : Human Resources Marquette University － City , State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor of Arts Marquette University － City , State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations ",HR 589," KIDS CLUB ATTENDANT Summary Reliable and friendly Customer Service and Sales Associate  who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying experience. Objective Seeking part-time/full-time position as a budtender where I can utilize my customer service skills and extensive knowledge in medical marijuana to building long lasting relationships with patients and community members. Skills Vast knowledge of strains and their affects Trimming experience Professional, friendly and clean Careful and active listener Cash handling and POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 to 10/2016 Kids Club Attendant Company Name － City , State Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area. Responsible for general cleaning duties in Kids Club including disinfecting toys. Report all member complaints to Kid's Club Supervisor or Operations Manager. 04/2016 to 10/2016 Service Representative Company Name － City , State Greet all incoming members and guests and ensure all check in procedures are followed. Operate POS system and ensure open/close/break procedures are followed. Promote and sell merchandise. 07/2015 to 04/2016 Retail Sales Associate Company Name － City , State Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Replenished floor stock and processed shipments to ensure product availability for customers. 09/2010 to 05/2011 Kindergarten Teachers Assistant Company Name － City , State Education 2015 Africana Studies University of Arizona － City , State , USA Attended August 2014 - May 2016. 2018 Kineciology and Wellness Pasadena City College － City , State , USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience  ",FITNESS 590," ASSISTANT BANKING CENTER MANAGER Executive Summary Results-focused management professional offering 6 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success. Core Qualifications Microsoft Certified, 120+WPM Top-rated sales performer Training and development Experience using various corporate software systems (Hummingbird, C-Net, Touch pointe, etc.) Proficient in E-Automate Digital software Proficiency with Microsoft Office Suite and web-based reporting tools Budget development Operations management Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Calm under pressure Complex problem solving Top 10% Performer in Sales, Loans and Operations Platinum Loan Award NMLS Certified Skills Detail-oriented excellent problem solving skills and extensive social media marketing experience. Results-oriented with the ability to lead organizations to successful product launches and higher revenues. Expertise in developing client relations. Excel at interfacing with others at all levels to ensure organizational goals are attained. Proactive approach has resulted in capturing numerous accounts and expanding client base. Possess excellent interpersonal, analytical, and organizational skills. Excel within highly competitive environments where leadership skills are the keys to success. Creative with broad-based background in highly competitive and dynamic organizations. Recognized as a decisive leader and excellent team player Account maintenance Business recovery and sustainability Operations analysis Procedure and process review and development Automate, banking, Budget development, business development, C, CoachING, Cold Calling, Excellent Communication, credit analysis, clientele, customer service,marketing, mergers, Microsoft Certified, Microsoft Office Suite, Fast learner, reporting, retail, risk analysis, selling, sales, strategic alliances Professional Experience Company Name City , State Assistant Banking Center Manager 01/2010 to Current Financial reporting Bank reconciliations Knowledge of commercial law Negotiation skills Complex problem solving skills Needs assessments Creative design Strategic planning Sales and Marketing Increased annual gross sales by 15%. Developed direct mass mailings which resulted in 8% growth of customer base. Sales and Promotion Achieved status as one of the top 10 performers in the region. Assisted in planning and executing promotional events. Client Interface Managed accounting close, accounts payable, and financial reporting for multiple clients. Profile management position accountable for soliciting business accounts and Developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for Commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk Analysis and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Manage Staff, and Compliance throughout Banking Center Coach staff in profile management, compliance, balancing Prepare for quarterly audits Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Manages All Staff , follows HR and corresponding Governance Managed banking center during mergers and acquisition Multi-Task, Handled Risk and Operations Achieving beyond expected quota each quarter. Company Name City , State Sr. Financial Banker 07/2007 to 01/2010 Profile management position accountable for soliciting business accounts and developing strategic alliances with clientele. Develop tactics to increase assets and profitability within a territory Develop and implement innovative marketing principles and promotional sales events for commercial and personal projects to further support financial growth. Counsel individuals and corporate clients with regard to investment opportunities, risk analysis, and monetary returns. Cross-sell banking services and products to clientele. Participate in community events to position the bank as a leader within the territory. Highlights: Excellent Communication Skills Fast learner, and excellent training skills Obtaining Loans: Personal, Home Equity, Vehicle, Commercial, and Small Business Cross-selling: Personal and Business accounts including investments Cold Calling On Site visits to local business Achieving beyond expected quota each quarter. Company Name State Sr. Financial Service Rep 11/2003 to 07/2007 Directed daily operations for retail banking, including branch sales, business development, customer service, and credit analysis. Managed a staff of customer service representatives and tellers. Analyzed financial statements and pertinent information to determine creditworthiness of prospective customers. Counseled corporate clients and high net-worth individuals with regard to their borrowing needs. Highlights: Joined BBVA Compass as a Part-Time teller, Promoted to Senior Teller, and then Sr. Financial Rep within 2 years. Transferred to Capital One, Na. To further my career in Banking. Education Bachelor : Business Finance/ HR Management University of Houston downtown , City , State Associates Houston Community College Affiliations Leadership Development Program-Comerica Bank Junior Achievement Red Cross March Of DImes Breast Cancer Awareness Prior Chamber Member ",BANKING 591," DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director of HR January 2013 to Current Company Name － City , State Directly report to the CEO and VP of a 65-year old real estate property management company. Accountable for the day-to-day operations functions of: HR, administration and technology with direct supervision of two staff members. As an active member of the leadership team, accomplishments include: Create employee handbook and designed comprehensive annual employee survey. Research, analyze and select annual company health benefits. Implemented and trained employees on new payroll system. Additionally, designed and established training program for maintenance employees. Conduct full-cycle recruitment and on-boarding program. Developed Wellness Program and established preventative health initiatives to reduce healthcare annual premiums. Create annual employee bonus program aligned with company goals and objectives. Day-to-day project management and overall responsibility of office construction build-out and office move. Selected general contractor, determined vendors, interacted with architects and negotiated contracts. Vice President and Director of Human Resources and Administration January 2006 to January 2013 Company Name － City , State Reported directly to the Founder/CEO of this fast-growing, start-up Healthcare/IT Company established in 2000. As a proven strategic business partner, was instrumental in growing the company from 45 employees located in eight (8) states to 215 employees located in 32 states and Puerto Rico. As the sole HR practitioner until 2011, responsible for all areas of human resources and administration progressing rapidly through a series of promotions from HR/Office Manager in 2006, to Director of HR/Administration in 2008, to VP/HR & Administration in 2010. As an active member of the senior leadership team, designed, developed and implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition and management. Quickly built rapport, gained the trust and respect of management while successfully coaching and mentoring all employees on a wide variety of employee relations issues. Over 45% of employee base has been with the company longer than four (4) years. unusual in a start-up environment. Created and developed monthly two-day on-boarding program reducing employee turnover from 28% to under10% annually. Created and deployed annual employee and cultural surveys. Delivered workforce analytics to the senior management and developed company-wide initiatives based upon results. GetWellNetwork was chosen as a Winner of the 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, ""Hottest Company Culture."" Developed and upheld organizational policies and procedures relating to operational and human resources activities with the creation of the on-line employee handbook, as well as created employee awards, bonus and stock option grant programs leading to 95+% in employee satisfaction with company culture, overall job satisfaction and employee engagement for the past 5 years. Project lead and manager for the selection, implementation and training of custom payroll and leave tracking system, as well as the recruitment and performance management software programs resulting in a substantial reduction in time and resources. Created the original, ""GetWellNetwork University"", a day-and-half corporate university training program for Account Managers. Demonstrated project management experience in office space planning and office construction build-out. Negotiated vendor contracts, office and equipment leases. Business Manager January 2001 to January 2006 Company Name － City , State A management level role with overall responsibility of office operations for a 21-person law firm. Day-to- day responsibilities included all aspects of Human Resources, Finance, Administration and IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, and recruitment. Financially, analyzed and produced annual and monthly management reports, as well as monthly financial statements, journal and general ledger entries and client invoices. Additionally, managed accounts receivable and accounts payable transactions, reconciled petty cash, cash receipts and bank statements. Administration activities included: vendor contract, office and equipment lease negotiations, the purchase of office and legal supplies, coordinated facilities and equipment maintenance and various vendor selections. Accomplishments include: Project manager for the conversation and implementation of new computer system, software and equipment from Novell to Windows platform. Train employees. Project manager for the selection and implementation of new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 to January 2001 Company Name Worked daily side-by-side and reported to the Director of the DC office. Effectively administered and grew office talent from 18 to over 120 employees as well as, annual income growth from $1.3M to $37M and an annual payroll and benefits budget of over $12M. Supervised 14 human resources, finance, IT and administration professionals. Accomplishments included: Accomplished day-to-day management and responsibility of office relocation including: market survey, selection of consultants, management of $1.9M project, build-out of over 44,000 sq. ft. of space and office move. Completed project on time and on budget. Developed, implemented and administered ""The Ketchum Washington Tool Kit"" - Employee handbook developed to standardize office procedures. Results were an increase in profits and improved productivity. Forecasted annual and quarterly budgets for all income statement line-items, which included: estimation of client income, salary and benefits, prediction of staff growth, space requirements, equipment needs, and anticipation of turnover of clients and staff. Presented financial plans to corporate headquarters in NY. Negotiated and produced: client, vendor and government contracts. Analyzed and prepared all weekly, monthly and year-to-date financial statements. Produced government billing statements. Developed and conducted new employee orientation program. Instituted and chaired ""Quality of Life"" employee welfare program to improve morale and reduce turnover. Created and implemented Reward and Recognition Program, to enable group managers to recognize and reward more employees, thus improve morale, reduce turnover, increase office productivity, and promote teamwork. Education BS : Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional in Human Resources (SPHR) Member Society for Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public for the State of Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office and equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone ",HR 592," SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager to join a reputable organization. Hardworking consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise managing key milestones and delivering exemplary customer service. Highly enthusiastic with ability to absorb information rapidly and make a correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. Education Bachelor of Science : Accounting And Finance Moscow Finance University - City Interior Decorator : Interior Design Interior Decorators Institute - City Personal Trainer And Nutritionist : Athletic Training And Nutrition , 02/2014 NASM - City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer , 01/2018 to 12/2020 Company Name – City , State Assisted clients with budget considerations and made recommendations for furniture, custom made leather sofas and accessories items. Developed space planning concepts, color palette selections and leather presentations. Used consultative sales approach to understand customer needs and recommend relevant offerings. Created detailed sales presentations to communicate product features and market data. Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions. Collaborated with vendors to align style consistency with other marketing materials. Promoted customer satisfaction byunderstanding their needs and increased sales. Designer, Sales Consultant , 03/2016 to 09/2017 Company Name – City , State Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. Demonstrated products to show potential customers benefits and advantages and encourage purchases. Established new customers. Developed space planning concepts, color palette selections and textile presentations. Created professional presentations using La-z-boy software to creatively communicate design intent and direction. Answered product questions with up-to-date knowledge of sales and store promotions. Interior Decorator, Self Employed , 01/2005 to 02/2015 Company Name – City , State Advised clients on styles, layouts, budgets and overall designs. Furnished and designed residential properties and consulted with clients to determine decorating needs and preferences. Maintained knowledge of constantly changing interior design trends and products. Assistant to VP in PR With Investors , 01/2011 to 02/2014 Company Name – City , State Attracted and increased new members through organizational targeting marketing campaigns to specific audiences. Participated in trade shows in America and Canada to recruit and retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer , 03/2001 to 12/2004 Company Name – City , State High end interior design firm specializing in French Provence custom homes in Los Angeles area and Orange County. ",DESIGNER 593," PROJECT ASSISTANT Professional Overview I aspire for a challenging position in a professional organization where I can enhance my skills and strengthen them in conjunction with the organization's goals. I am a multi-talented, respectful, assertive and willing-to-learn young lady whose primary vision is to improve and positively impact the world in its social, economic and political environments. This is a multi-dimensional vision in which any aspect branching thereof I am willing to zoom into. I enjoy being part of any team which shares my vision or that which will be a stable stepping stone in helping me achieve this vision. Core Qualifications KEY COMPETENCIES Flexible and uses practical approach Excellent report writing and communication skills Highly computer literate on statistical packages Inquisitive, innovative and results oriented Initiative and eye for detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting and implementation program development public relations team building writing Accomplishments Project Management implemented project with the assistance of the Senior Advisor which increased the agriculture sector productivity Education Bachelor of Arts : Development Studies 2014 Midlands State University City , State , Zimbabwe Development Studies High School Diploma : Monitoring & Evaluation 2015 University of Zimbabwe City , State , Zimbabwe Executive Certificate in Project Management, Monitoring & Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate in Project Management, Monitoring and Evaluation with the University of Zimbabwe ACHIEVEMENTS Certificate in Post-Harvest Management and Grading of Cereals, Pulses and Oil Seeds Certificate in Fish Farming as a Business (Aquaculture) Served in the Midlands State University Electoral College for Students Representative Council (SRC) Advanced Level - (2009- 2010) Denmark Training Services 3 subjects (Sociology, History and Divinity) 12 Points Ordinary Level - (2004-2008) Roosevelt Girls' High 5 'O' levels Thesis/Dissertation The role played by Netherlands Development Organization in promoting poverty alleviation for smallholder farmers in Domboshava using the Market- Based Approach (The SNV Case 2012-2014) Languages English and Shona Experience Project Assistant 12/2014 to 12/2015 Company Name City , State Company Netherlands Development Organisation (SNV) Position Project Assistant for Rural Agriculture Revitalisation Programme - Commercialisation of Smallholder Farming Project Assistant of the Rural Agriculture Revitalisation Program being implemented by SNV in all the 8 rural provinces. This $6 million Danida funded program which is coming to an end on 31 December 2015 has the following components ;value chain development (oil seeds, horticulture and dairy), value chain financing, matching grant facility for SMEs, e-Extension, agro-dealer development and Pilots and Studies. Some of my responsibilities include: Monitoring and Evaluation Assisting in project monitoring evaluation and timeous reporting on the same as required Assisting in the contribution of feedback processes, coaching and evaluation of achieved results for client and SNV Assisting in proposing corrective measures and lessons learnt based on evaluations Knowledge development and communication Implementing the process of documentation and knowledge development in the project and facilitate sharing with stakeholders Developed a concept note of fisheries Assisting in ensuring that lessons learned are shared and applied in daily practice Ensuring submission of quality reports by Local Capacity Builders Support to project administration Assisting in facilitation of training workshops and report writing Coordinating stakeholder field visits Keeping agenda up to date, arranging meetings and appointments Assisting in the drafting of proposals Assisting in the Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 to 08/2014 Company Name City , State 3 months contract assisting a FAO Funded Project that was aimed at sustaining and improving the livelihoods of vulnerable and emerging rural farming households in Zimbabwe and thus reduce their dependency on humanitarian assistance. The project was meant to build capacity of farmer groups so that they provide essential production, marketing and business development services to their members. Attache 05/2013 to 02/2014 Company Name City , State I was an attaché under the RARP- CSF programme in the Agriculture sector from May 2013 to February 2014. During the time I was attached I provided both administrative and programme support and back up assistance for the sector specifically RARP- CSF. Whilst working with the Agriculture sector, I acquired an understanding of development work and my duties included: Strengthening the documentation process and the process of data collection, data entry analysis as well as contributing towards the development of case studies and related articles for publication Supporting the development of a data management system to ensure safe and efficient upkeep of RARP programme documents Payments compliance and processing Assisting with regular field visits for data collection and analysis Assist with coordination of stakeholder field visits Preparing requests for funds to support project activities. Maintaining inventory of project assets/resources Organizing venues and invitations to project meetings - making travel arrangements Taking minutes during meetings or key events for dissemination Participating in the development and application of monitoring and evaluation tools and reporting systems. Sharing of project reports and activity plans with key stakeholders. Personal Information Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships and Awards Passed with a distinction in my final year dissertation Additional Information PERSONAL DETAILS Date of birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation on the project to collegues Memberships/Scholarly Societies Monitoring and Evaluation Group Sustainable Agriculture Inclusive business Forum ",AGRICULTURE 594," SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening and closing procedures Creative Accomplishments Employee of the Month, Sep 2015. Experience 03/2016 to 06/2016 Sales Associate Company Name － City , State Answered questions regarding the store and its merchandise. Greeted customers and ascertained customers' needs. Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Verified that all customers received receipts for purchases. Developed positive customer relationships through friendly greetings and excellent service. Served as a peer coach for new sales associates. Created visual marketing and styled window displays. 04/2015 to 11/2015 Cashier/Server Company Name － City , State Consistently provided professional, friendly, and engaging service. Examine plates to ensure that they contain required items. Load plates with accessories such as eating utensils, napkins, or condiments. Take food orders and relay orders to kitchen. Stock service stations with items such as ice, napkins, and straws. Assist customers by providing information and resolving their complaints. Greet customers entering the establishment. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients. 12/2016 to Current Key Holder Company Name － City , State Displayed pieces in visually appealing manner. Answered phones with professionalism. Described merchandise and services to customers. Answered questions and resolved concerns. Responded to safety and loss prevention incidents. Organized in-store promotional events. Maintained store in clean and neat manner. Education and Training Dec 2015 High School Diploma Derby High School － City , State September 2016 Eric Fisher Academy － City , State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone ",SALES 595," EXECUTIVE CHEF Professional Summary Talented Executive Chef with twenty five years experience developing menus and working as head chef/owner of mobile catering business, fast food Cajun and Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience as a dynamic, resourceful and skilled Executive Head Chef with a proved success record in both fine dining and catering.Highly skilled chef with proved ability to produce quality menu items under tight deadlines. Core Qualifications Food and beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability to handle fast-paced Back of house operations environment as well as front of house understanding Ability to handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency in inventory and ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual and committed to High level of cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing and training ability Sensitive to cultural diversity Knowledge of basic food preparation Strong restaurant serving experience Knowledge of products and Team-oriented selections Willing to work under pressure Menu development skills Written and oral communication skills Open Table experience Good personal hygiene Proved success in up-selling Works well under pressure Basic knife skills Preparation of various food items Consistently complies with polices Uses proper sanitation practices and procedures Able to work in a fast paced Banquet operations and off-site environment catering expert Able to work with hands continuously Experience December 1987 Company Name City , State Executive Chef Operations Management: Food Preparation Responsible for coordination of up to 12 servers in restaurant with capacity of 200. Baked, roasted, broiled, and steamed meats, fish, vegetables and other foods. Estimated amounts and costs of required supplies, such as food and ingredients. Helped with preparation, set-up, and service for catering events. Performed all transactions in a cordial, efficient and professional manner. Prepared food items. Cleaned and inspected galley equipment, kitchen appliances, and work areas. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Trained kitchen staff on proper use of equipment, food handling and portion sizing. Responsible for the design and preparation of all menu items for private home/office setting. Supervised kitchen staff of 10 people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Adjusted monthly menus to maximize use of seasonal local ingredients and delicacies. Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Managed kitchen operations for high grossing, fast-paced fair concession kitchen. Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques. Managed preparation and presentation of the desserts for all catered events. Responsible for all kitchen operations such as banquet events, buffet lines, room service orders and hotel restaurant. Hired and trained staff of 12 food preparation employees. Oversaw 10 cooks and a Sous Chef as part of overall back of the house operations. Managed food and produce receiving process with 100% accuracy. Frequently switched between positions as Cold Food prep, Soup Station Chef and Relief Chef mid shift to support changing needs of large industrial kitchen Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Responsible for daily set up of five stations. Developed popular daily specials with personally sourced ingredients for broiler and sauté stations. Ensured minimal product shrink and coordinated secondary usage of product Executed various kitchen stations and assisted with, meat, fish, sauté or pantry Informed patrons of establishment specialties and features Instructed cooks and other workers in the preparation, cooking, garnishing, and presentation of food Loaded dishwashers and hand-washed items such as pots, pans, knives Planned and prepared food for parties, holiday meals, luncheons, special functions, and other social events Specialized in preparing fancy dishes and/or food for special diets Stocked and rotated products, stocked supplies, and paper goods in a timely basis Supervised and coordinated activities of cooks and workers engaged in food preparation Used all food handling standards Collaborated with other personnel to plan and develop recipes and menus Compiled and maintained records of food use and expenditures Cooked food properly and in a timely fashion, using safety precautions Cooked the exact number of items ordered by each customer, working on several different orders simultaneously Created and explored new cuisines Directed the operation and organization of kitchens and all food-related activities, including the presentation and serving of food Ensured consistent high quality of plate presentation Ensured first-in-first-out system with all ingredients labeled and stored properly Maintained contact with kitchen staff, management, serving staff, and customers Maintained system of control for storage temperatures and proper functioning of kitchen equipment Oversaw kitchen employee operations to ensure production levels and service standards were maintained Seasoned and cooked food according to recipes or personal judgment and experience Suggested additional items to customers, as appropriate, to increase restaurant sales. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Consistently adhered to quality expectations and standards. Delivered an exceptional dining experience with friendly, fast service. Completed closing duties, including restocking items and closing out the cash drawer. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Effectively used items in stock to decrease waste and profit loss. Correctly calculated charges, issued bills and collected payments. Checked in deliveries and signed off on products received. Received frequent customer compliments for going above and beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City , State , USA Associate of Arts : Culinary Arts Hospitality and Restaurant Management Le Cordon Bleu Culinary Arts Hospitality and Restaurant Management Specialized in all aspects of culinary cuisine Professional Affiliations Member, Small Business Association (2005 - present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified ",CHEF 596," CLASSROOM TEACHER Summary Experienced education professional, with a background in instructional design, seeking opportunities to develop materials, activities, and tools that support the teaching practice and improve educational outcomes for young learners. Nearly 20 years experience working in both in- and out-of-classroom settings; including working with diverse populations in Title I and inclusive learning environments. *Track-record of effectively participating in collaborative, interdisciplinary teams to develop and/or implement student programs, teacher workshops, and outreach events. *Adept in the use of a variety of technologies and applications for tracking and monitoring data, maintaining records, giving presentations, and enhancing learning activities. Experience Classroom Teacher January 2006 to Current Company Name grades 2, 4 & 5) Provided differentiated learning opportunities via center activities and flex- group instruction. Sought new and unique ways to integrate technology into instruction and learning experiences. Developed and revised district curriculum in technology, mathematics, language arts, and social studies. Represented the school or grade-level on the school improvement, multicultural, technology, and textbook review committees. Collaboratively developed a school-wide, scaffolded framework of learning expectations in a cross-grade-level team. Nine week supervision of a student teacher in the spring of 2005. January 2000 to January 2006 Company Name Classroom Teacher January 1998 to January 2000 Company Name Developed modified materials and lessons beyond the standard the curriculum to meet individual learning needs. Selected and modified instructional strategies, activities, and assessments to accommodate special-needs learners and address multiple modalities of learning. Developed, implemented, and managed individual behavior plans. Implemented the Dimensions of Learning to foster student motivation. Worked with a team on the development of the successful ""Beyond ViewSpace"" proposal to restore NASA EOS funding for ViewSpace Earth science programming and astrophysics visualizations. Also supported the development of successful proposals in response to NASA's Cooperative Agreement Notices for Science Education and Science Education and Public Outreach Forums. Efforts included generating text, diagrams and visuals, outcomes and metrics, program logic models, and research on audience needs. Was the Hubble mission lead on the NASAScience4Girls project for 2010 - 2015. In 2015, facilitated the participation of 18 libraries in 11 states who hosted Hubble-themed student workshops in celebration of the telescopes' 25th anniversary. Workshops and materials reached over 200 students. Supported the redesign, testing, and launch of the Amazing Space education website. Efforts included content creation, development of revised and enhanced teacher pages, and synthesizing team feedback for Web developers. Coordinated the Maryland component of the Hubble ERO Pilot Project, with four local schools conducting interdisciplinary STEM research projects with students. The project culminated in a special event for students and families at the Maryland Science Center. Student projects were displayed at the Maryland Science Center from November to December 2009. Participated as a member of a multi-institutional team in the NASA education product review and activity analysis. Contributions included reviewing astrophysics education materials for fit to education standards, grade-level, and NASA SMD science themes. Helped identify gaps in terms of topic and resource type, as well as, gaps in learning progressions as denoted by Project 2061 benchmarks and strand maps. Supported the initial population of the NASA Wavelength Digital Library with astrophysics resources, and the development of learning progressions using NASA data activities. Was a Summer MSPAP Reader and Scorer for grades three and five from 1998 to 2001. Applied rubrics to score state-wide student test responses in writing, language usage, math, science, and reading. Education Specialist Company Name Provide expertise in the development of astrophysics-themed education materials, workshops, and programs. NASA's Universe of Learning & Hubble Education Program) Align materials to national education standards and frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop and organize content for multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, and HST Cycle grants site). Review astrophysics education and outreach products for clarity, readability, pedagogical appropriateness, and fit to standards. Make recommendations for revisions; as appropriate. Maintain files, records, and databases for the HST Cycle E/PO grants program. Assist with the development of proposals and product plans, evaluation plans, and program outcomes, metrics, and milestones. Collect, synthesize, and apply research on national education trends, policies, and initiatives. Support NASA mission-based reporting activities. Support and/or present at student and family STEM events. Education Master of Education : 2004 Towson University － City , State Elementary Curriculum Development Bachelor of Science : Elementary Education , 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development & Management, content creation, Curriculum Development, databases, Dimensions, Event Planning & Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops ",TEACHER 597," DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional with an exemplary background in Healthcare IT. Progressive leadership experience in Healthcare IT. Proven ability in strategic planning, business requirements gathering, creating roadmap with short term and long term goals, budget estimation and management, negotiation, return on investment and return on value analysis. Proactive leader with an excellent work ethic and commitment to exceptional customer service. Skills Graduate Assistant - Team Lead Lead implementation of Optical Character Recognition (OCR) system in Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x and 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 to Current Director of Applications City , State 400+ licensed bed non-profit faith based Hospital with Residency Program, two Nursing Homes and ten outpatient Physician Practices Report to the VP/CIO of IT. Management of all IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan and implement new projects. Negotiation: Saved over $250,000 when purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads and 2 Consultants. EHR workflow re-design and optimization: Integrating standalone applications and systems to automate the workflow. Consolidating and eliminating redundant applications. Initially there were over 125 applications and systems, so far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation for Meaningful Use Stage 1 CMS Audit, submitted audit documentation and passed the Audit. Lead Team to prepare for MU stage 2 attestation. Currently leading Team to prepare for MU Stage 3 attestation. ICD 10: Working collaboratively with Revenue Cycle and clinical departments to optimize the EMR workflow to be prepared for ICD 10 prior to the Oct 1, 2015 deadline. Lead implementation of computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan and Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC & HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) and single sign-on (Imprivata). Executive Team member on a Six Sigma project for optimization of workflow and to reduce length of stay in Emergency Room. Population Health Initiative: Executive Team member of NY Queens/Long Island DSRIP program IT Committee, a NYS initiative to reduce readmissions and to reduce Medicaid cost. Company Name January 2012 to June 2013 Project Manager City , State 140+ licensed bed for-profit organization with 3 outpatient clinics) Reported to the CIO Worked closely with other Department Heads in various project implementations. Project management, product evaluation and contract management. Saved over $75,000 by negotiating price when purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested for Stage 1 Year 1 and prepared documentation for CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan with high-level milestones to Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along with HIM Team and prepared project plan. Lead EHR implementation in Labor and Delivery department (Philips TraceVue fetal monitoring and documentation system). Lead implementation of EHR in Cardiology department (CardiacScience Pyramis). Lead migration of interface engine (from HL7 connect to Summit Interface engine). E-prescription (Dr.First): Lead implementation of standalone version of e-prescription and prepared project plan for its integration with EHR (Meditech). October 2011 to May 2012 Healthcare IT Consultant Company Name January 2008 to September 2011 Program Manager Consultant State Prepared project plan for implementation of computerized physician order entry, ordersets (Zynx), physician and nursing documentation, e-prescription, clinical portal, single sign-on and Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization with 15 Hospitals and several Ambulatory clinics) Corporate Manager - Projects and Applications Reported to the Corporate CIO, CNO and CEO. Served as a member of Corporate IT and Administrative Steering Committee. Worked with Compliance Officers and Legal Counsel to manage IT policies and procedures. Managed $20M budget. Negotiation and contract management: Saved over $1.5M by negotiating price when purchasing new products and systems. Participated in monthly and quarterly Enterprise IT Governance meetings. Reviewed the status of ongoing IT projects, issues, major change requests, resource constraints and requirements, project prioritization and budget. As many as 50 large scale Enterprise wide projects with capital budget over $5M and 75 regional/facility level projects. Created strategic plan to accommodate Health Systems' IT needs for new business initiatives such as new facility acquisitions and business unit expansions. Managed staff and budget 50 direct reports and up to 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants and offshore Teams. Built strong IT Teams by mentoring, motivating and giving opportunity to grow. Worked closely with Regional IT Teams in consolidating applications and systems. Eliminated redundant systems/applications, standardized workflow by implementing best practices across the Health System. Initially there were over 500 applications. Eliminated as many as half of those applications by integrating the systems and implementing best practices. With the support from Senior Management, promoted the culture of implementing Projects as Hospital wide initiatives instead of as IT initiatives that lead to smooth transition during new Project implementations across the Health System. Enterprise wide Implementations: Lead Teams during migration of legacy EHR systems to Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across the Health System in 3 to 4 phases based on the services provided at each hospital. Reduced the implementation timeline from 9 - 12 months to 6 - 8 months by eliminating the redundant tasks with the lessons learned from initial pilot projects and by adopting standardized workflow and processes during implementations. Reduced the overall implementation cost by 25% - 30% by training and utilizing more internal resources from various departments and less external resources (consulting services). Lead Teams during implementation Computerized Physician Order Entry, Order sets, Physician and nursing documentation, voice recognition system for Provider dictation, patient education and discharge instructions. Worked closely with the HIM Directors, Physicians, Case Managers and Clinical Documentation Specialists for implementation of standard documentation forms and templates across the Health System. Lead Enterprise wide data archiving and reports standardization project. Education and Training University of Nevada 2007 Masters of Science City , State Sri Ram Engineering College 2005 Bachelor of Engineering City , India Professional Associations Interests HIMSS NYC chapter member. 1 | Page Additional Information HIMSS NYC chapter member. 1 | Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow ",HEALTHCARE 598," S ENGINEERING INSTRUCTOR Summary Seeking an Internship/Co-op in the field of Electrical/Instrumentation & Control Engineering for Spring & Summer 2017 Highlights MATLAB, Simulink, Siemens PSS@E, Power World, ETAP, LabVIEW, Multisim, RT-LAB, C++, MS office. Certificate in Industrial Automation & Control from Apollo Knowledge Institute. July 2012 - Sept 2012 Skills acquired in PLC programming (Allen Bradley & Siemens PLC), HMI, SCADA, Servo drives, VFD, Hydraulic & Pneumatic control system. Experience Engineering Instructor Company Name Jun 2016 to Jul 2016 Instruct and supervise high school students to build engineering projects. List of projects: http://www.bluestampengineering.com/meet-the-students/palo-alto-16/. Graduate Teaching Assistant City , State Company Name / Jun 2015 to Current Assist professor in teaching courses Control system, Electrical & Electronic circuits, Computer based industrial power system protection, & Introduction to C++ programming. Instrumentation & Control Engineer City Company Name / Oct 2012 to Dec 2014 Execution experience with DCS (Honeywell Experion PKS (C300 controller)) & ESD systems. Supervised all Electrical & Instrumentation Installation & Commissioning activities including Control & motor loop check, Panel testing, Field Instrument & Control Valve testing of Shah Gas Development Project, Abu Dhabi, UAE. Prepared all engineering documents such as Instrument Index, Instrument & Control Valve Datasheets, Cause and Effect drawings, Hook up Drawing, MTO, Material Requisition, Vendor offer evaluation, Technical write up, preparation of control system philosophy, FAT procedure etc. IEEE, API, ISA, IEC, NEC standards.). Intern City , State Company Name / Dec 2011 to Dec 2011 Interacted & worked with plant operator and chief engineer on SCADA, HMI, PLC, control panel wiring, flow, pressure, level transmitter & control valves. RESEARCH & PROJECT Research on ""Dynamic Stability of Grid-Microgrid interconnection system using Fuzzy Logic Controller"". To design a fuzzy logic controller to limit the switching transients and enable a smooth transition of Microgrid from Islanded mode to Grid-connected mode. Matlab/Simulink-Simpower system and Opal-RT for simulation) Project on ""Close loop traffic control system using PLC (Programmable Logic controller)"". To control the time period of traffic lights based on density of traffic using PLC (used LG PLC for simulation). Education Master of Science : Electrical Engineering University of Houston May 2017 City , State Electrical Engineering 3.85 Digital Control System, Linear Multivariable Control System, Smart Grid Technology (Convex Optimization, Unit commitment, Economic dispatch), Industrial Power System Protection, Power System Analysis. Bachelor of Technology : Instrumentation & Control Engineering Nirma University May 2012 City , India Instrumentation & Control Engineering 3.5 Analog & Digital systems, Control System Design, Power Electronics, Instrumentation System. Certifications Certificate in SPI Intools from Smart Brains Engineering Pvt. Ltd. April 2014 - May 2014 *Skills acquired in SPI Intools, AutoCAD. Professional Affiliations IEEE April 2015 - Present Skills API, Apollo, AutoCAD, Automation, C++, C++ programming, com, Controller, Electronics, engineer, engineering projects, FAT, Drawing, http, ISA, LabVIEW, Logic, MATLAB, MS office, NEC, Optimization, philosophy, PLC programming, PLC, RESEARCH, SCADA, Siemens, Siemens PLC, simulation, System Design, System Analysis, teaching, wiring Additional Information AWARDS, ACHIEVEMENTS & PUBLICATION *12th Annual Graduate Research Conference (GRC 2016, UH), 'Fuzzy controlled VSC of Battery storage system for seamless transition of Microgrid between grid-tied and islanded mode: 1-2' *Runners up in Robocon 2010, India (International level Robotics event organized by Asia - Pacific Broadcasting Union). *Graduate Tuition Fellowship, University of Houston 2015 - 2016. ",ENGINEERING 599," ACCOUNT EXECUTIVE Profile Innovative senior account executive with thirteen years of experience in managing and coordinating client relations seeking a position that will leverage my education and experience to build a successful business partnership. Quick and flexible in response to changing market conditions and new technologies in relation to corporate goals and standards. I have a proven background in information technology, and have spent hundreds of hours in training learning all aspects of the IT environment and how it effects companies of all sizes. My ability to learn quickly and work well independently makes me a value to any company that I would work with. Expertise includes information technology, distribution, logistics, sales, public relations, marketing/advertising, and contract negotiations. Core Qualifications Proficient in all Microsoft Office Suite products, Lotus Notes, Outlook, Sales Certifications in Apc, Symantec ,VMware, HP ,Microsoft, IBM 1 | Page Professional Experience 01/2010 to Current Account Executive Company Name － City , State Initiated, built and developed relationships with clients to be the primary source for hardware and software in a defined territory. Responsible for sourcing, bidding and delivery of all equipment and overseeing sourcing from Channel distributors to ensure we meet the clients budget while at the same time maintaining profitability with our channel partners. Source products and services through channel distributors. Negotiate quantity and pricing with the channel distributors. Establishing relationships with key partners Submit applications for new distributors to Insight Maintain a strong background with electronic commerce, spend management and technology initiatives. Understand the negotiating interests of both Insight and the client. 01/2006 to 01/2009 Banking Sales Representative Company Name － City , State Managed and built client relationships with high net worth clients. Conceptualized researched, and implemented several pilot programs to insure profitability for both Charles Schwab Co and Charles Schwab Bank. Partnered with Financial Consultants at multiple branch locations to drive business growth and capitalize on new revenue for the bank. Implemented a variety of new business development client acquisition programs that significantly. Promoted from field representative/banking credit specialist to banking sales representative. Designed realistic and credible market forecasts and successfully closed $17 million new business in 2008. 01/2005 to 01/2006 Senior Account Executive Company Name － City , State Directed and oversaw a team of 10 Account Executives. Executed several responsibilities; including reviewing loan submissions, collaborating with appraisers and the processing team to insure a seamless experience for the client. Functioned as a loan consultant to help problematic clients with refinances and purchases. Networked with real estate agents, brokers, law firms, and collectors as referrals for new business. Solely handled an extensive amount of paper work to insure proper guidelines are met for underwriting. Worked with all federal and state programs including FHA/VA loans, independent grants, and federal housing grants. Systematically underwrote full loan packages including comprehensive reviews. Awarded 10 million high flyers club award. 01/2002 to 01/2005 Territory Manager Company Name － City , State Effectively managed a sales territory by identifying competitive market opportunities and building strategic relationship with CTX partners. Collaborated with internal teams and utilized accurate and timely quarterly forecasts to guarantee the proper execution of the sales process. Underwrote full loan packages and conducted appraisals with vendors to ensure appropriate value and property type. Served as an outside sales representative that performed door-to-door selling with mortgage brokers to secure new loan packages. Established and grew my own territory from the ground up. Worked in a faced paced environment with minimal supervision. Had to adapt to constant change in sales targets and goals. Serviced a range of companies from small businesses to large corporations. Earned numerous sales promotions for surpassing monthly and yearly sales goals. Championed the president's roundtable from 2002 to 2003. Education Bachelor's Degree : Sociology Sociology and Psychology Eastern New Mexico University Sociology Sociology and Psychology S Ave K, Portales, NM 88130 Interests Humane Society | Phi Kappa Psi Fraternity Skills banking, budget, competitive, hardware, consultant, credit, client, clients, delivery, electronic commerce, Financial, grants, HP, IBM, law, Lotus Notes, market, all Microsoft, Office Suite, Outlook, negotiating, new business development, outside sales, Page, pricing, real estate, selling, Sales, strategic, supervision, Symantec, type Additional Information AWARDS AND HONORS Woodrow Wilson Leadership Award ACTIVITIES Humane Society | Phi Kappa Psi Fraternity ",BANKING 600," ACCOUNTANT Summary Accountant with over a decade of diverse professional experience including corporate and small business accounting, tax preparation and accounting services. Dedicated and reliable team member who enjoys learning and taking on new challenges. Highlights Accounts Receivable/Payable Master's Degree General Ledger Accounting Sales Tax Reporting GAAP Knowledge Period End Close Team Oriented Tax Preparation Financial Statement Preparation High Attention to Detail Microsoft Office programs Proficient in Microsoft Windows operating systems Experienced with accounting, bookkeeping, and ERP programs Experience Company Name August 2011 to Current Accountant City , State Responsible for consistent, accurate and timely period end close Calculate, process and analyze journal entries and accruals Maintain general ledger for multiple entities worldwide Prepare account reconciliations for multiple accounts across multiple entities Work as member of team to prepare 10-Q and 10-K reports Prepare XBRL instance document for submission to SEC Responsible for completion of various U.S. Government surveys Monthly sales tax reporting. Company Name April 2007 to July 2011 Accountant City , State Supported company ownership by providing accounting insight and technical knowledge Responsible for all accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations and sales tax reporting Monitor accurate and appropriate recording of revenues and expenses Monitor cash flow and balances; project future cash balances and needs Monitor and analyze monthly operating results against budget Professional Experience, cont. Company Name January 2006 to October 2006 Staff Accountant City , State Maintained general ledger for multiple clients Prepared journal entries and adjusting journal entries Responsible for monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated and prepared monthly payroll deposits Prepared quarterly and annual payroll reports for multiple clients Prepared annual Form 1099 for multiple clients Assisted in preparation of financial and operating reports. Education Certified Public Accountant Colorado License Number 25320 Colorado State University May 2005 M.S : Business Administration Accounting City , State Business Administration Accounting Certificate in Taxation Regis University May 2003 B.S : Accounting Accounting University of Colorado at Boulder August 1998 B.S : Business Administration Business Administration Interests Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor Skills Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention to Detail, bookkeeping, budget, cash flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written Additional Information Volunteer Service Fall 2011-Present Local Cub Scout Pack & Boy Scout Troop - Boy Scouts of America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor ",ACCOUNTANT 601," SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating a high level of ownership and initiative. Possessing 2 years small management experience. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process in any given enviornment. Highlights 6 years Customer Service Experience  Intermediate Microsoft Office (Word, Excel, etc.)  Outstanding communicational and operational skills  Proven ability to multi-task  Ambitious, Positive, Enthusiastic Punctual and Reliable Accomplishments Fulfilled all supervisory duties when / if Store Manager was unable to make it into our store, whilst training a new employee at our store location for 6 months. Lead sales by example when employees quit or called off, earning myself the sales lead position likewise as attaining the ability to open and closer the store with proven responsibility and punctuality. Work Experience Sales Associate , 06/2013 to 03/2014 Company Name － City , State Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining in depth product knowledge and all other aspects of customer service. Completing daily sales goals and completing corporate set tasks to provide store with better overall numbers  Concurring sales floor readiness each day by using 7 steps and techniques with each customer  Completing operational floor tasks in timely fashion such as changing out marked down items and popular clothing wear. Senior Sales Associate , 02/2014 to 06/2014 Company Name － City , State Worked as a team leader to provide the highest level of service to customers while teaching a team of 6-10 associates better steps and techniques to acquire our sales Created strategies to develop and expand existing customer sales, which resulted in a 45% increase in monthly sales. Verified that all merchandising standards were maintained on a daily basis. . Retail Sales Representative/Sales Lead , 10/2014 to 04/2016 Company Name Complete monthly sales goals, alongside working with every customer to ensure that both the company and the customer benefit greatly from each time they step into a T - Mobile store Maintain product knowledge and maintain sales numbers to reach and hit every goal required by company Provide excellent customer service to each and every customer every time they step foot into a T - Mobile retail store. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Server , 05/2016 to Current Company Name － City , State Maintain self set and supervisory set sales goals whilst providing the utmost and highest of service to each guest  Provide food and beverage suggestions to guest when ordering through pertinent product knowledge and while making personal recommendations. Engage in conversation with guests providing a very loving atmosphere for their dinner and or lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive to small details Very calm under pressure but not to leisured to resolve the problem Positive influence  Dependable ",SALES 602," BENEFIT ADVOCATE SUPERVISOR Summary Represent a reputable company as an Underwriter, proving my value by building and supporting a healthy and profitable book of business. Highlights Licensed Property, Casualty, Life and Disabilty Insurance Agent in Washington. Technical and Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development of Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters and Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance and Schedule Adherence Coaching, Hiring, Employee Onboarding and Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient with MS Windows, MS Office, Applied Epic, Vertafore Sagitta / BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud and more. Running reports, analyzing and organizing data in Excel using pivot tables. Experience with products and services of a multitude of insurance carriers, including but not limited to American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual of Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental and VSP. Experience Benefit Advocate Supervisor May 2014 to Current Company Name － City , State Provide guidance and direction to a team of Licensed Life and Disability Benefit Advocates Present and promote Benefit Advocate services to both internal and external prospects. Assist Consultants and Client HR with advanced needs, sensitive and escalated issues. Provide guidance and assistance on insurance questions, client relations, carrier issues, guidelines, technical support and more. Coordinate daily operations, manage schedule and attendance adherence. Coach and train advocates on systems, benefits, carrier guidelines and soft skills. Conduct regular quality assurance, one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Perform the work of Benefit Advocate during peak periods and take call escalations. Implement new systems and improve processes to create efficiencies. Customer Service Supervisor November 2011 to May 2014 Company Name － City , State Coach and provide guidance to 14 Licensed Property & Casualty Customer Service Agents Coordinate daily operations, manage schedule and attendance adherence. Support training and reinforce process recommendations aimed at developing a high performance team with an emphasis on account management and sales support. Conduct regular one-on-one's, performance reviews and team meetings. Monitor department service levels to ensure that quality customer service is maintained. Provide guidance and assistance on Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support and more. Act as Hiring Manager, seeking talent, organizing interviews and making hiring decisions. Side by Side and remote monitoring for quality, performance and adherence purposes. Perform the work of customer service agent during peak periods and take call escalations. Create and represent the department on special projects/initiatives. Customer Service Lead September 2005 to October 2011 Company Name － City , State Assist department supervisors with the coaching, training and mentoring of Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. and provide assistance to co-workers. Take 40+ calls per day, assisting insured's and. agents with policy billing and servicing needs. Take on projects as needed. Education Bachelor of Social Sciences : 2009 University of Washington Law, Gender and Ethnicity The National Alliance for Insurance Education and Research Current Certified Insurance Councilor - Agency Management, Life & Health, Commercial Property Goal to complete Personal Lines and Commercial Casualty by the end of the year 2016 to earn my CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles ",ADVOCATE 603," CONSTRUCTION Executive Summary To find an internship in the profession where I can gain experience in and exposure to the practice of product design. Core Qualifications Adobe Photoshop and Illustrator AutoCAD and Revit Microsoft Word, Excel and PowerPoint Professional Experience Aug 2006 to Current Castle Inspection Service Oregon and California High Value Residential Insurance Appraiser Appraise high value homes in Oregon and California for a replacement cost. Construction Jul 2005 to Jan 2006 Company Name － City , State Extensive remodeling project. Nov 2004 Company Name － City , State internship supporting interior design/project teams, researching materials, and organizing the materials resource library. Accounts Payable Assistant Jan 1999 to Jan 2000 Company Name － City , State Handling petty cash, data entry, payroll distribution, and other administrative duties. Education BFA , Product Design Present University of Oregon － City , State Product Design Bachelor of Interior Architecture , Business Administration 2005 University of Oregon － City , State Business Administration Undeclared 2003 1999 University of Washington － City , State Undeclared Objects and Impacts Digital Illustration Interior Construction Elements Furniture Theory and Analysis Color Theory and Application Rome Program Skills administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit ",CONSTRUCTION 604," PAYROLL ACCOUNTANT Summary Has a strong work ethic with over 7+ years working in a fast paced environment providing high level support for senior management and various department teams. Extremely experienced in handling Administrative, Accounting, Payroll, Human Resources, and clerical tasks. Excellent at multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals and deadlines, and working in an individual and team work environment with little oversight. My business background allowed me to obtain the skills to be very organized, detailed- orientated,  professional, confidential, trustworthy, patient, helpful, trainable, dependable, and resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet and Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, and Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, and data entry skills. Journel entries sap professionalism, adaptable, and trainable. Efficiently able to multitask while adequately consistent with prioritizing tasks Strong leadership with great attention to detail for optimal results Experience Payroll Accountant Apr 2014 to Current Company Name － City , State ●     Processed and managed payroll for over 500+ union and non-union employees on bi-weekly basis ●     Worked closely with CFO and Controller handling month end close projects, audit, and other special projects. ●     Mentored and trained C-level, Managers, and Staff on ADP (Human Resources and Payroll process functions). ●     Maintained a system of confidentiality and internal control safe guarded policies with compliance to GAAP. ●     Coordinated as well as trained both HR and Finance team with inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, and salary information in ADP. ●     Main point of contact when answering payroll inquiries professionally via phone, emails, and in person. ●     Monitored and kept track of employee wages, hours, PTO, deductions, accruals, taxes, and other data in ADP. ●     Prepared daily, quarterly, monthly, and annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, and Inventory report) for CFO, Controller, head of each clinic department analysis. ●     Reconciled START 4 bank accounts, pensions, payroll summary, 403b, and garnishment deduction payments. ●     Handled submitting Voya payments, garnishment check payments, sorting and distributing employees' paycheck. ●     Implemented new payroll processes to reduce having payroll discrepancies and cutting manual checks. ●     Generated and provided various reports for upper management analysis upon request in ADP for each pay period. Received, filed and processed paperwork and documents for on-boarding employees. Assisted in implementing [Type] program which decreased payroll errors [Number] %. Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings. Reduced payroll accrual processing time [Number] % by using payroll reports and [Software] . Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resources to pay out bonuses, severances, service awards and special payments.  ​ ​ Accounts Receivable Nov 2013 to Apr 2014 Company Name － City , State Created payment entries and batches of over 800 invoices. Handled the checks and kept record of all the Cash received in excel. Aided in creating and sending out Notice of Cancellation letters to companies with overdue accounts. Resolved in getting the company 100% caught up with cancellation letters to 1000+ past due accounts. Managed to get 80% of incoming profits from overdue accounts. Accounting/Finance Intern Jul 2013 to Aug 2013 Company Name － City , State Retrieved, posted, printed, and inputted journal entries. Assisted with bank reconciliation, and inserting data for company books. Attentive in handling daily cash sheets, weekly A/P outlays, and running A/R, A/P, and G/L queries in excel. Main Accomplishments:. Gained functionally overview of daily operations of Accounting/Finance daily tasks. Accounting Assistant Sep 2012 to Feb 2013 Company Name － City , State Aided the A/R and A/P department with reconciliation of 100+ invoices per day using excel. Matched, Coded, and batched invoices received and given to me by supervisor. Created, prepared, and organized files and documents for easy retrieval for my coworkers and supervisor. Main Accomplishments:. Helped organize files and folders for Auditors in a timely neat fashion. Recorded and kept record of all invoices. Administrative Assistant Mar 2008 to Apr 2011 Company Name － City , State Prepared and sent over 100+ registration papers making sure everyone received timely and complete information. Managed, filed, organized, and retrieved 1000+ students and staffs files with respect to confidentiality. Successfully aided in helping 100+ students per week with inquiries regarding registration. Successfully organized over 200 files for easy access for my supervisor, coworkers and professors. Education Bachelor of Science , Accounting May 2014 William Paterson University － City , State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention to detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables ",ACCOUNTANT 605," NURSE CLINICIAN II ON MEDICAL/CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT OBJECTIVE I am a Registered Nurse applying for the Doctor of Nursing Practice (DNP) concentration in nurse anesthesia (CRNA) with strengths in high-quality collaborative interdisciplinary patient care, technical procedures, and strong patient-family communication. I am aiming to receive exceptional training and invaluable learning experiences from your institution's School of Anesthesia. I wish to challenge my flexibility during critical situations while working under fast-paced emergency situations. With my BSN educational degree from Loyola University Chicago and estimated 4 years experience in the MICU (2 years as a nursing care technician and working as a MICU RN since September 2013), I believe I am highly qualified and am seeking an opportunity to be and well-trained to become an exceptional Nurse Anesthetist from a top-ranked institution. Professional Summary Two solid years of experience in the Medical/Cardiac/Interventional ICU at Advocate Lutheran General Hospital. Provide compassionate care to critically-ill patients suffering from injuries or debilitating medical conditions. Observe behavior and symptoms and report changes to on-call physicians. Competently trained in telemetry monitoring, ventilator management, titration of high-potency vasoactive drugs, CRRT therapy, Hypothermia therapy, TPA management, IABP management. Managed life support equipment and IV administration of fluids and medications. Respond to cardiac and respiratory code situations per current ACLS guidelines. Proactively learned new procedures and treatment protocols. Educate families about patient conditions and provide support as needed. Competent in providing end-of-life care to palliative and hospice patients. Frequently acts as preceptor to nursing students in critical-care rotations. Maintains strong reputation for achieving high levels of patient satisfaction. Device Competencies & Proficiencies: telemetry monitoring, ventilator management, CRRT/CVVH therapy, hypothermia therapy, TPA management, Intra-Aortic Balloon Pump management, Flow Trac device (Cardiac Output, Cardiac Index monitoring device), Impella, Pacemaker and Transcutaneous Pacemaker management, Rapid Infusers, Swan-Ganz Catheter, Bladder Pressure, Potent IV Medications including Vasopressor and Sedation Drugs (Including, but not limited to: Neo-Synephrine, Levophed, Vasopressin, Epinephrine, Dopamine, Dobutamine, Propofol, Fentanyl, Midazolam, Lorazepam, Morphine, Nitroglycerine, Nipride, Nimbex) Licenses and Certifications Registered Nurse: State of Illinois: August 2013-Present Advance Cardiac Life Support (ACLS) Certification: 2014-Present Basic Life Support (BLS) Certification: 2014-Present Pediatric Life Support (PALS) Certification: 2015-Present NIHSS Certified (September 2013- Present) Skill Highlights Life support IV administration Medication administration Therapy and treatment Procedural assistance Hourly Rounding HIPPA compliance Reporting and documentation Computer charting Diagnostic assessments Vital signs Professional Experience 09/2013 to Current Nurse Clinician II on Medical/Cardiac Intensive Care Units and Interventional Unit Company Name － City , State 08/2014 to Current Dancer for Chicago Luvabulls Company Name － City , State Lead, cheer, applause, support the Chicago Bulls during basketball games held throughout the season at the United Center. Encourage crowd involvement during gametime through dance performances, crowd activities, and in the concourse. Maintain crowd orderliness with spectators. Participate in charity work, fundraisers, and community events around the Chicagoland area. Responsible in making certain that practice sessions are thoroughly met, and being prepared for changing conditions on gameday. 06/2011 to 08/2013 Nursing Care Technician II on Medical/Cardiac ICU and Interventional Unit Company Name － City , State Nursing Care Technician/Unit Secretary (Dual Role) for a 33-bed Medical/Cardiac/Interventional ICU floor. Providing basic patient care including: blood glucose monitoring, obtaining patient vitals, and assisting patients with bathing and grooming (Activities of Daily Life). Competent in phlebotomy work and can perform 12-lead EKG on patients. Provide assistance to the nurses to execute direct patient care which may include wound care dressing, complete patient baths or assisting in physical therapy. Able to perform unit secretarial duties including admitting, transferring, and discharging a patient, preparing patient charts, and handling/directing phone calls. Education and Training 2013 Bachelor of Science : BSN (Bachelor's of Science in Nursing) Loyola University Chicago － City , State , USA Cumulative GPA 3.59 Honors •Dean's List, Loyola University Chicago (Semesters 1-4, & 8) Awarded to students with a GPA of 3.5/4.0 or higher   Awards Recipient of multiple Advocate Lutheran General Hospital Spirit Awards: Awarded to employees who demonstrate Behaviors of Excellence and provide excellent patient care Alpha Sigma Nu Jesuit Honor Society: Member (October 2012-May 2013) Awarded to students in the top 15% of their class academically and have demonstrated a record of service and Loyola to the Jesuit ideals of education Sigma Theta Tau Honor Society of Nursing: Member (November 2012-May 2013) Awarded to nursing students with a 3.0 GPA or higher National Society of Collegiate Scholars: Member (Jan 2010-May 2013) Awarded to students with a GPA of 3.4 or higher Co-Curricular Activities DNV Unit Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Unit Restraint Auditor on the Medical/Cardiac ICU at Advocate Lutheran General Hospital Loyola University Chicago's Nursing Student Council Executive Board: Vice President (April 2012-May 2013) Loyola University Chicago's National Society of Collegiate Scholars Executive Board: Co-Social Chair (Sept 2012-May 2013) Loyola University Chicago's Nursing Student Council: Class Representative (Aug 2009-May 2013 Professional Organizations AACN (American Association of Critical-Care Nurses): Member (Feb 2015-Present) Volunteer & Community Service Honduras Global Public Health Brigade (May 2013) Service trip to the Honduran community of El Jute for one week. The trip objective is to empower rural Honduran communities to prevent common illnesses through in-home infrastructural development, community leader training, and health education. Through collaborative volunteer work, the overall infrastructure was improved within the home through the construction of five projects: eco-stoves, latrines, water storage units, showers, and concrete floors. Special Participation Research study participation Skills Fluent in conversational Spanish Competent in performing 12-lead EKGs Proficient in Microsoft Office (Word, Excel, PowerPoint) Highly organized with excellent communication skills Willingness and rapid ability to learn that results in professional growth and cooperative relationships with colleagues ",ADVOCATE 606," SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER Summary Product Development Manager/Sr. Designer of Apparel, Packaging, and Graphics. Responsible for delivering the fashion needs on a wide range of products. Ability to collaborate with the Product Development team, to execute production. Create trend/theme boards, color palettes and hand/computer sketch. Strong understanding of production as well as cost structure and technical packages. Ability to provide clear, accurate, and complete specifications for each style. Area of Expertise: Strong fabric knowledge of Cut n Sew, Woven's, & Sweaters;        Skills Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook. CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring and Repeat. Working knowledge of U4ia and Kaledo. PDM/PLM. Experience Sr. Freelance Designer/Product Development Manager 07/2012 to Current Company Name City , State Worked cross functionally while building and maintaining relationships with product development departments. Execute all product details including construction, detail, color, form, style, fit, graphic application, trim, etc. Worked directly with clients through out all stages of development to production. Worked with clients in selling and designing the interior of their homes at BALLARD DESIGNS/POTTERY BARN KIDS. Developed packaging for multiple apparel /footwear companies with TJX/AVERY DENNISON. Designed graphic design -t-shirts/pet wear with B POSITIVE PROJECT/PETRAGEOUS DESIGNS. Designed Children's apparel including sleepwear, sweater sets, rompers, dresses for BABY TOGS/BABY FAIR/ZUTANO. Sr. Apparel Designer/Product Manager 10/2002 to 06/2012 Company Name City , State Managed and developed product development process. Designed artwork and graphics for specific classifications in apparel focusing on Men's, Ladies, and Children's apparel.  Worked with product teams to build and design garments that fit into a costing structure while providing new and exciting assortments. Cross functional leader led all teams including merchants, overseas offices, management, and product development to drive accountability and enroll the team in the commitment to meet the business objectives. Use relevant and appropriate resources to accurately determine, anticipate and validate current and future trends, competition, retail landscape and business drivers. Grew Children's Sweater business from $100,000 business to a $10,000.000.00 business in 10 years. Designed 600 unique styles in a 4 month period of time. Saved 30K on print development by utilizing artwork and prints from all departments. Monitored production flow in accordance to the company calendar. Reviewed WIP (work in progress) reports to ensure on time delivery. Provided accurate sketches including detailed close-ups for technical designs. Approved Submits including lab dips, knit downs, strike offs, label/packaging, and fit for production. Trained and mentored team of 3 Designers and 20 Freelance Contractors. Senior Designer/Product Manager 09/1999 to 10/2002 Company Name City , State Merchandised and designed the product line for children's and junior's cut -n- sew, and woven fabrications. Supervised the sourcing process to achieve the best possible cost throughout the creation process. Managed sourcing and ordering of fabric yardage, and trim details for specific classifications each season. Created and utilized PDM to design sketches and specification pages. Attended all fittings for prototype meetings and production samples. Responsible for merchandising the Apparel product per delivery. Partnered with team throughout the development cycle from initial tech pack, print and fabrications to end product. Responsible for completing all technical line drawings, keeping visual needs up to date, building detailed tech packs. Present effectively and confidently to all levels of the organization Prepares global price proposals using established tools and guidelines. Consulted with Buyers and MMC when competitive situations arise. Traveled to overseas offices in Asia 2-4 times a year to ensure correct fabrication, development, and execution of production was accurate. Strong organizational, time management, communication and presentation skills. Managed 2 designers, created and mentored the designer's pathway for growth to be promoted. Home Textiles Account Manager Company Name City , State Managed development process from design to implementation- home décor, candles, seasonal products, domestics, and home textiles. Worked with the overseas factories to sample, negotiate price and package the line items for sale. Worked with buyers in development and offshore sourcing for seasonal programs. Presented and merchandised plan-o-gram with Buyer for seasonal programs and end caps. Worked with the designers on creating bedding, and window treatments tocreate a mix and match line. Responsible for executing key strategies for all projects, while creating mood boards to aid buyers. Managed a team of 4 Assistants. Education and Training Bachelor of Science : Textile Design 1992 Syracuse University City , State Skills Product/Brand Development Trend/Color  Sourcing/Negotiation Print Repeat/Textile Design Technical Fit Knitwear Expert ",APPAREL 607," PATIENT ADVOCATE Summary Compassionate and professional  Crisis Specialist  who believes excellent people skills and open communication are essential functions of successful client advocacy. Highlights Exceptional organizational skills Mediation State government background Proficient in NIMS and ICS  Creative problem solver Empathetic Emergency response training Natural leader Excellent interpersonal skills Accomplishments Effectively manage caseloads of more than  50 clients at any given time with Cardon Outreach. Promoted to Case Assistant after 4 months of employment with Chippewa River Industries Received Letter of Recognition and Letter of Accomplishment from the MN DOC Warden for correctional excellence Experience Patient Advocate November 2015 to Current Company Name － City , State Created and maintained all patient accounts in Mpower and updated the hospital on any progression in obtaining Medicaid coverage. Educated patients about the different types of Medicaid Advocated for the patients on their behalf when working with the county to get Medicaid coverage. Managed a caseload up to 50-60 patients. Maintained patient privacy and confidential patient information. Case Assistant/Job and Life Skills Coach July 2013 to November 2015 Company Name － City , State Reported and documented relevant information as it pertained to the clients behaviors and their well being to the Job Developer and DVR. Conducted comprehensive initial in-home and in-office vocational assessments prior to first wraparound meetings. Documented all clients' information including service plans, vocational reports and progress notes. Conducted outreach, advocacy and rehabilitative services for vocational cases and crisis intervention if needed. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills for successful community employment and life skills. Created, ""Job Coaching 101"" and presented to new and existing job coaches Office Administration Specialist Senior January 2012 to February 2013 Company Name － City , State Promoted to Office Administrator in 2012 in the OPH prison education department Supervised offenders within the education department and kept track of their discipline/payroll Proficient in the MARCS and Crystal Reports databases Drafted memos and letterheads for the Education Director using Microsoft Office Administered TABE testing for offenders obtaining their GED/HSED Coordinated the Reading is Fundamental Book Fair for institution offenders as well as the offender graduation Successfully learned the OPH Offender Education Channel media software, designing a custom schedule for televised education lessons within the institution. Correctional Officer July 2005 to January 2012 Company Name － City , State Enforced resident behavior management system and wrote incident reports for infractions following ICS protocol. Employed de-escalation techniques, verbal commands and used physical and mechanical restraints to address unruly inmates. Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public. Served as a new officer mentor, member of the Conflict Resolution Committee and a Diversity Instructor Created the training module, ""Generations in the Workplace"" using Power Point while a Diversity Instructor. Successfully completed the ""Learning to Lead"" training seminar and the only non-supervisory staff to attend and complete this series Promoted into two Work out of Class opportunities (Corrections Manufacturing Specialist and Office Administration Senior) during my time as an officer. Point of Sale Supervisor March 2002 to August 2004 Company Name － City , State Supervised up to 20 teammates per shift. Analyzed sales transactions and reported them to Sales Manager. Received recognition from the Shopko CEO for providing excellent customer service. Education Sociology Leadership Studies , Present Fort Hays State University － City , State Minor: Leadership Studies A.A.S : Criminal Justice , 6/2005 Rasmussen College － City , State Criminal Justice FEMA - IS-00019.15 Supervisor EEO Course Certification : 10/2015 ICS 100 for Hospitals : 10/2015 FEMA Minnesota Department of Corrections *Learning to Lead Certificate *Part one of the departments supervisory course : 1/2012 Skills Public Relations, Case Management, Client Advocacy Community Service Disaster Responder American Red Cross - Altoona, WI (Northwestern Region) January 2016 to Present Currently training via online for Disaster Relief certification Child Adocate Turning Point Domestic Abuse Shelter - River Falls WI March-2005 to June 2005  Worked with children of domestic abuse situations. Led circle groups for children 5 to 10 years old. ​ ",ADVOCATE 608," OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator with background in managed, ambulatory and long-term care. Strong background in quality assurance, claims analysis and management principles and practices. Seeking a leadership role within an integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept at prioritizing/managing deadlines Patient-focused care Trained in pre- and post-surgical care Competent in physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 to Current Company Name – City , State Overseeing entire clinical department and ensuring physician orders are followed through as requested Overseeing all of the office staff and the daily operations of the company Day to day problem solving for all departments in the office, as well as taking problematic phone calls for all departments Hiring and training new office staff Hiring and training new doctors and physician assistants, completing all the necessary paperwork Enrolling doctors and PAs with Medicare and malpractice insurance Setting up new employees with Practice Fusion and Payroll Communicating with doctors and physician assistants on a daily basis to ensure the day is running smoothly and resolving any issues they may have Marketing to home health companies to Company payroll Quality Assurance. quality assurance 04/2013 to 02/2014 Company Name – City , State Liaising with patients, nurses, doctors, pharmacists and various medical personnel on a daily basis to provide the utmost service to all involved in patient care. Follow up with patients, doctors and nurses to ensure that everything was accomplished as required. Inputting patient information from the doctor's notes into the electronic medical Records. Ordering and following up with laboratory and diagnostic workup as requested by the doctor, as well as calling in medication to the pharmacy. Recruited, hired, trained and coached on average of [number] new employees per year. Established and maintained systems that safely met residents' needs. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care. Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations. Interpreted and communicated new or revised policies to staff. Established and oversaw implementation of an effective budgeting and accounting system that improved efficiency and reduced costs. Developed and achieved financial and growth goals. Continually maintained and improved the company's reputation and positive image in the markets served. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Routinely collaborated with department managers to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of [number] physicians, nurses and support staff. Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan. Investigated and reported issues relating to patient care or conditions that might hinder patient well-being. Led clinical team in delivering care services that promoted optimal resident health. Volunteer 09/2011 to 05/2013 Company Name – City , State Interviewed patients to obtain medical information, weight and height measurements and vital signs. Documented patient information obtained from interviews. Completed clinical rotations in Geriatrics. Responsible for primary care, case management, and medication management. Assessed patients and documented their medical histories. Evaluated patient care needs, prioritized treatment, and maintained patient flow. Assisted doctors with surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Managed care for post-operative patients through discharge. Accurately recorded and reported test results according to established procedures. Healthcare 01/2009 to 01/2011 Company Name Effectively communicated with patients to convey information about procedures in a clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors in surgery, conducted patient physicals, and aided in patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. : 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE - City Top [Number] % of class Continuing education in [Topic] Awards School Diligence Award - 2005  Writer's Craft Award – 2005  World Issues Award - 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award - 2005 Writer's Craft Award - 2005 World Issues Award - 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital ",HEALTHCARE 609," OWNER/OPERATOR Summary Business development expert and top sales performer with 12+ years experience in Texas, California, and Oklahoma markets. Comfortable with new ideas, innovative products and start-up environments. Equipped with excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Highlights National account management Analytical problem solver Excellent sales techniques New product delivery Adept multi-tasker Top-ranked sales executive New program and promotion implementation Consultative sales techniques Strong lead development skills Accomplishments Surpassed all sales goals by 25+% in three regions. Developed highly effective sales training strategies. Established new company-wide policies and procedures, which resulted in increased revenue sales. Increased year-over-year sales by 10+% in every position held. Prepared complex financial statements, and interim/annual reports for retail and service businesses. Created strategies to develop and expand existing customer sales, resulting in 66% increase in annual sales. Experience 06/2011 to Current Owner/Operator Company Name － City , State Developed new customer base and generated new accounts by implementing effective networking and content marketing strategies. Managed budget forecasting, goal setting and performance reporting for all accounts. Cold and warm called 100 new and existing accounts per day. Planned, organized and oversaw daily activities of multiple production crews. 11/2009 to 05/2011 General Manager Company Name － City , State Implemented business-building and relationship-building expectations with uniquely assigned accounts and customers. Led sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location. Generated monthly and annual sales reports. Created and directed sales team training and development programs. 10/2008 to 10/2009 Vice President of Sales Company Name － City , State Accountable for all company-wide sales including overall customer satisfaction. Created and directed sales team training and development programs.. Monitored customer preferences to determine focus of sales efforts. Determined merchandise price schedules and discount rates. Developed and directed strategy for launch of new product. Increased membership base by 30%. 12/2006 to 10/2008 Vice President of Sales & Operations Company Name － City , State Accountable for sales and retention including overall customer satisfaction. Strengthened company's business by leading implementation of new product line and sales strategies. Delivered performance updates, quarterly business reviews and planning meetings. Planned strategic brand-building events to expand the product portfolio. Identified, coordinated and participated in client relationship-building activities and meetings. Increased sales production 50% and reduced attrition rate by 8%. 12/2003 to 11/2006 Area Manager Company Name － City , State Defined strategy and business plan for multiple locations. Directed strategic initiatives to achieve company goals. Increased profits by developing, initiating, and managing payroll, profits and losses, customer service, and sales for multiple locations. Developed and managed annual operating budgets. Mentored, coached and trained managers, department heads, and team members. Identified inefficiencies and made recommendations for process improvements. 10/2001 to 12/2003 General Manager Company Name － City , State Consistently met and exceeded department expectations for productivity and accuracy levels. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Participated in club promotions to recruit new members and increase club sales. Attained facility targets, including revenue goals and member retention rates. 01/1999 to 02/2001 Surgical Technician II Company Name － City , State Gathered supplies and equipment needed for surgical procedure, scrubs, gowns, gloves. Set up sterile table with instruments, supplies, equipment, and medications/solutions needed for procedure. Performed appropriate counts with surgical team prior to the operation and before incision is closed. Draping of sterile field, passing instruments, etc., to surgeon during procedure while maintaining highest standard of sterile technique during procedure. Member Level I Trauma Team. Orthopedic Department Head. Education Bachelors Degree : Biology University of Texas － City , State Minor in Sports Medicine. Associate of Applied Science : Surgical Technology / Emergency Medicine Academy of Health Sciences － City , State Surgical Technician Certificate EMT Certificate Medical Specialist Certificate Coursework in Health Science and Nursing Health Management coursework Certifications Apex Fitness Systems, California dotFIT Systems, California National Academy of Sports Medicine, California International Physical Fitness Association, Florida Surgical Technologist Medical Technologist National Registry of Emergency Medical Technicians (EMT-B), Texas Skills Account Management, Accounts Payable/Receivable, Budgeting, Business Development, Client Relations, Cold Calling, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Sales, Territory Sales Experience, Payroll ",FITNESS 610," SPECIALIST FOR WOMEN'S & CHILDREN'S APPAREL Summary Area / Merchandising Manager with 15 year background in management, hiring, developing and merchandising. Highly detail-oriented and organized. Areas of expertise include conflict management, employee recruitment, staff development & training. Highlights Have great leadership skills. Works well with people. Team player, with excellent leadership skills. Fast learner & driven. Experience Specialist for Women's & Children's apparel July 2015 to Current Company Name － City , State Provide Customer service thru out the store. Merchandises and fills in store, according to corporates standards, thru overnights and early shifts. Promotes promotions and makes sure customers are well aware able to generate sales.  Help Manage store with heavy traffic which volumes of over 45 million a year. provide LP awareness with a store carrying popular expensive brand name shoes. Merchandising Executive/ Area Executive November 2005 to April 2015 Company Name － City , State Opened & staffed teams for New stores in New Florida market. Opened stores from beginning process of nothing being in buildings to setting up entire store in less than two weeks time. Interviewed, hired & trained new employees. Resolved customer complaints regarding sales and service in stores. Managed staff, preparing work schedules and assigning specific duties. Trained managers in preparing weekly schedules to cover all aspects of store. Visited stores to make sure they Implemented policies, goals, objectives and procedures. Trained cashiers, authorizers and all managers in cash management duties and running registers. Cash handling experience from making deposits, making drops daily and counting various amounts of money. Dealt with Brinks in making sure pick ups where sent in without any Discrepancies. Placed change orders to be able to have change in the stores. Maintained database such as balance sheets, and deposit slips on daily basis to accurately have accounted monies for each store. Over saw opening and closing of each store in Florida area. Over saw managers where prioritizing and delegating all assigned goals and task on a daily basis successfully. Dealt with tasks like transfers and markdowns in each individual store as requested per corporate. Worked with ADP System for scheduling and payroll. Received shipments into computer based system to put into store inventories, and also had to print and place price tag tickets into each box received. Trained receivers and managers to receive our merchandise. Resolved any issues with receiving in stores not to affect company's inventory and make necessary adjustments. Loss prevention: Identify potential for loss and develop strategies to eliminate it. Perform loss prevention interviews to investigate internal theft in stores. Perform loss prevention interviews to provide promotions of various needs in stores. Trained store associates from sales associates to managers in the stores to prevent loss in stores and to be more aware in LP. Held store meetings to implement any changes or tasks in company. Maintain database such as bag check logs, found censor counts, and censor machine logs to be aware of areas that need to be covered. Performed cash audits of the store safes and made sure there are no discrepancies. Worked with ADT security alarms when alarms went off. Set up alarm codes for all managers with keys. Trained and worked with store security to help elevate LP in the stores. Merchandising:Opened and set ups merchandise for each store. Worked with various fixtures and display set ups to achieve appeal of stores. Worked on various size wall standards from sizes of four feet walls (2 section walls) to 16 feet walls (8 section walls). Worked on full body and half body mannequins to display merchandise to create full appeal, using accessories, jewelry, shoes, purses and whatever created and completed the outfits to make the most impact to sell. Created lay out of the stores to have a variety of merchandise out and reach different customers. Sectioned store from walls to floor set ups to go with each theme within the store. Worked with managers and store level merchandisers to achieve appealing look of store and to be able to have the store stocked and kept full. Trained managers and merchandisers in all aspects of merchandising to keep appeal and fullness of the store. Worked with heavy merchandise amounts ranging from 60 boxes to 130 boxes daily on a Monday thru Friday work week. Worked on different departments in the store to keep all departments stocked. Worked on departments such as accessories, lingerie, swim wear, casual merchandise, dressy merchandise, active wear and shoes. Worked in woman's clothing store ranging from casual wear, business wear, dressy wear, active wear, swim wear, and lingerie. Worked in department breakdowns such as: accessories which consist on jewelry, sunglasses, belts, purses, wallets, make up and various other items. Worked in shoe departments where areas ranged from shoe rooms to non boxed shoes that had to be placed thru the store. Helped buyers pick hot items for accessories, swim wear and shoes, where I was asked to go to the shoe shows in New York to pick out shoes for the Florida stores. Display mannequins with the most trendy looks from head to toe & where customers bought the whole package. Worked in store volumes ranging from 50,000 to 120,000 a week. Experience in fast turn overs in wall and floor set ups due to items selling very quickly and had to be ready to replace merchandise right way. Prepared floor plans weekly for store was always fresh and full. Took photographs weekly of wall set ups and displays.Instructed stores on themes used for displaying on mannequins and stores windows. Have experience and a great eye to know what's in fashion and what sells, which is a plus. General manager September 2001 to November 2005 Company Name － City , State Oversaw the business which included sales and ordering product. Placed weekly orders ranging from 60,000 to 259,000 in product. Oversaw the books and accountspayable. Met with product executives to make sure product was to quality. Dealt with customer issues and concerns. Managed 8 route drivers and made sure they serviced their stores weekly and biweekly as needed. Over saw that sale drivers where continuously opening new accounts. Oversaw warehouse was stocked and kept organized and maintained. Took care that orders where shipped out of our Chicago Warehouse. Visited plant to make sure product was according to our standards and of great quality. Oversaw vehicles where up to date with codes and all necessary city requirements. Dealt with dealerships to renew and buy new vehicles. Kept database records of sales per week, month and year. Worked with an accountant to put all monies in place. Education Associate of Applied Science : Graphic Arts ROBERT MORRIS COLLEGE － City , State , USA Select One Languages Fluent in English & Spanish Personal Information Always willing to learn more and welcome opportunity to improve myself. Energetic and love to work. Trained in reading behaviors knowing when people are being honest or dishonest. Fast thinker with great common sense. Fast paced. Has a good sense in people and is really good in hiring and developing great people. Skills Accounts payable, ADP, balance sheets, Cash handling, cash management, closing, Resolve customer complaints, database, direction, drivers, English, fashion, fast, floor plans, inventory, leadership skills, Loss prevention, loss prevention, meetings, Merchandising, money, windows, Works, payroll, pick, policies, quality, Fast learner, receiving, retail, selling, sales, scheduling, Spanish, Store manager, Team player. ",APPAREL 611," DESIGNER Summary To get a strong foothold on the career ladder by doing the best I can and more, with a company that supports teamwork and utilizes the abilities of its employees. Highlights Excellent team working skills · Planning and organizing events. · Creativity in working. Time management skills. · Ability to work under pressure · Experienced in communicating, interacting, and building relationships with people of varying ethnic, religious, and cultural backgrounds. Computer literate and excellent typing skills. Fluency in MS Office (Word, Excel, PowerPoint, Access) and in World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer , 02/2011 Company Name － City , State Designing a Jewelry collection for brides show. Education 2009 American University in Dubai － City , UAE Bachelor of Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food and Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going out with friends, reading, and movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information ",DESIGNER 612," DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard for performing arts events. Images routinely used by Communications Photography offices at Episcopal High School and Cannon School on websites and publications. Shot cover photo for EHS Alumni Magazine, Winter 2016. Experience with photo and video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance through WYSIWYG platforms: Wix, Silverpoint Website design and School Suite seamstress, theatre crafts and mask-making, intermediate-level Experience 01/2011 to Current Director of Theater Company Name － City , State Re-built and developed award-winning theater program at an independent school where previous theater program had failed. Developed and taught courses in acting, playwrighting, physical theatre, improvisation, Shakespeare and a freshmen survey course of visual and performing arts. Directed and designed 3-4 main stage productions per year including a musical as well as 3-5 studio plays, including original and devised works. Arranged for visiting artists to meet and work with theater students. Collaborated with faculty members to create unique events connecting theatre to other disciplines. Led student team of juniors through Leadership and Ethics curriculum. Worked with the communications and publications departments to provide photographs and copy for all performing arts events used for school website, magazine and brochures. Served as academic adviser for 6-8 students per year. Lived on dormitory as ! residential faculty, supervising 60 girls. 01/2007 to 01/2011 Actor, Education Artist Company Name － City , State Directed school theatre residencies for grades 4-12. Director and text teacher for Shakespeare & Young Company, an intensive summer training program for pre- professional young artists in high school and college. Directed for Shakespeare in the Courts, a program for juvenile offenders. Collaborated on writing handbook outlining methodology and philosophy of school residency programs. Actor: Shakespeare and the Language that Shaped a World (touring 2008-2011); Toad of Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound ! (2010, dir. Jonathan Croy). 01/2001 to 01/2007 Director of Theater, English and Fine Arts Teacher Company Name － City , State Created and developed after-school theater company and academic theater curriculum for grades 6-12 at independent day school with no previous theater program. Taught courses including: Honors English 12, Introduction to Theater, Acting Shakespeare, Period Styles, Physical Theater, Design for the Theater, Playwrighting, and Directing. Created and oversaw all artistic, technical and budgetary aspects of an award-winning after school theater program producing 3-4 plays per year. Served as academic adviser for 10 students per year. 01/1997 to 01/2001 Director of Theater and English Teacher Company Name － City , State Taught Introduction to Theater, and Language Retraining, an Orton-Gillingham based course for the remediation of dyslexia. Expanded theater program to 3 productions per year and created extracurricular club and opportunities for students interested in design and technical theater. Served as academic adviser, club sponsor and dorm team member. Education 2004 Master of Arts : Directing Chicago College of Performing Arts at Roosevelt University － City , State Directing 1995 Bachelor of Arts : Theater and English Wesleyan University － City , State Theater and English 2015 PROFESSIONAL NAIS People of Color Conference 2012 DEVELOPMENT, ! DIVERSITY S.E.E.D. (Seeking Educational Equity & Diversity 2006 Year-long program of seminars and workshops designed to help make school climates TRAINING and curricula more gender-fair and racially equitable. ! ! National Endowment for the Humanities grant award 2001 National Institute on Teaching Shakespeare ! Yale University Summer Session 1998 A Practical Approach to Directing Columbia University Teachers' College Differentiated Instruction Techniques for Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016 · Superior Production · Best Costume Design · individual students recognized for Excellence in Acting, including Best Supporting Actor across the whole festival. ! Cochran Mastership for Excellence in Teaching Fine Arts 2013 Episcopal High School ! Faculty Incentive Award for Young Professionals 2014, 2015 Episcopal High School ! ! American High School Theater Festival 2014 and 2005 National Finalist · Outstanding Production Award. Students performed at the Edinburgh Fringe Festival in Virginia Theatre Association 2013--present · Distinguished Play Award runner up (placed 2nd in the state) 2015, advanced to SETC · Honorable Mention Play Award (placed in the top 15 in the state) 2013 · multiple state-level awards for costume design, ensemble work, and individual students nominated for ""All Star Cast"" honors. ! Folger Shakespeare Library Secondary Festival 2013, 2015 · Peggy O'Brien Award for Comedy 2015 · Brian Cabe Award for overall excellence 2013 · multiple individual students recognized for Excellence in Acting awards ! ! North Carolina Theater Conference 2003--2006 · John W. Parker Award for Excellence in Directing (state level) · Excellence in Directing Awards (regional level) 2003-2006 · Special guest performance at North Carolina Professional Theatre Gathering 2004 · multiple regional-level awards for costume design, production design, choreography, ensemble work, and individual student acting awards. ",ARTS 613," PUBLIC RELATIONS & COMMUNICATIONS MANAGER Professional Summary Public Relations Manager | Strategy | Execution | Results Strategic, results oriented and licensed PR professional with extensive experience directing communication campaigns in both agency and in-house settings. Proven creative talent with demonstrated strength in producing and implementing media strategies. Well-versed in corporate communication, promotional support and branding. Exceptional writing, editing and interpersonal skills with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments. Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees Education Master : Public Relations , 04/2011 University of Sacred Heart - City Bachelor of Arts : Advertising & Public Relations , 04/2005 University of Puerto Rico - City https://www.linkedin.com/in/migdaliz-ortiz-8303653b Affiliations Board Member of the Public Relations Professionals Association (ARPPR) - 2019 Public Relations Professionals Association (ARPPR) member Global Alliance member Additional Information • Bilingual – Oral and Written Proficiency in English & Spanish • Computer Knowledge - Windows; MS Office Suite (Advanced: Word, Power Point and Outlook & Intermediate: Excel) Certifications Communications Manager Certification - Business School of Navarra, Spain - 2010 Public Relations License R-223 since 2014 Skills Creative writing Strategic messaging Team Leadership Press Releases & Press Kits Crisis Management Promotion & Image Media Relations Campaign Development Community Relations Social media coordination Problem solving Media relations training Work History Public Relations & Communications Manager , 01/2019 to Current Company Name – City , State Direct Report to the President. Lead the development, implementation and monitoring of the work strategy aligned to the operation of the station in both internal and external Oversee public relations activities and communications including press releases, social media, company literature, announcements, programming launches and media kits Built a favorable brand image with customers, prospects, employees and public Serve as primary media contact directing all publicity, viewership and consumer awareness, and image campaigns for Wapa and Wapa Deportes Plan, develop and implement media action plans to support and positively position the company Identify and implement creative ways to actively manage and promulgate the corporate reputation Work with the Crisis Communications Committee to develop communications plans and strategies Serve as primarycontact for media Build relationships with media to facilitate communication for crisis management and other activities that may draw media interest Identify opportunities to partner with and enhance community communication efforts Develop a variety of communications pieces, including but not limited to fact sheets, speeches, letters and press releases Coordinate media tours to promote special projects and new programs through internal and external outlets Maintain an effective relationship with external parties, such as community leaders, government and media Communicate positive and negative feedback from media/community/audience to work toward a beneficial outcome and ensure positive positioning for the company Coordinate events for external audiences, including press conferences Results: Established and nurtured relationships with media representatives across all major news outlets Developed and implemented Wapa Contigo program to reinforce community relations Developed and managed communications campaigns for programming launches with strategic messages translated in more viewers Partnered with non profit organizations as Susan G. Komen and SER of Puerto Rico to maximize social responsibility Relaunched corporate and organizational culture Public Relations Coordinator , 06/2011 to 01/2019 Company Name – City , State Direct Report to President of the Programming, Promotions and Production. Lead the internal and external communication for programming launches and established cross promotions Developed and executed public relations campaigns that integrated with clients' marketing strategies Wrote press releases and stories, pitched ideas to media and compiled research and reports Arranged interviews, speaking engagements and other media opportunities Created messages, position statements and other corporate communications based on company's objectives Account Executive , 01/2005 to 06/2011 Company Name – City , State Direct Report to the President. Managed up to five clients simultaneously, including International companies such as: McDonald´s and Nissan Wrote fact sheets, press releases, talking points, letters, speeches and articles Coordinated, managed and organized events, such as press conferences, exhibitions, meetings, launches and promotions Performed media monitoring, analysis and ROI reports for clients and their competitors Coordinated media tours Trained up to three employees Supported strategies and other corrective actions employed to solve problems and issues as part of the crisis management process Produced over 15 public relations pieces per month, getting 90% of them published in at least two media outlets Got more than $1M ROI publicity in a year for a client General Editor of a corporate newsletter that was read by more than 3,000 employees ",PUBLIC-RELATIONS 614," SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced in commercial construction with over 30+ years of experience. Proactive, resourceful and hardworking with strong follow-through. Excellent problem-solving and time management abilities. Skills Advanced problem solving Project planning and development Finance and accounting Employee relations Team building  Negotiations expert Strategic planning Contract review and recommendations Work History Company Name Senior Project Manager | City , State | August 2017 - Current Opening of Denver Operations for McCauley Constructors Establishing protocols, procedures and reporting mechanisms for a satellite location Procurement and management of teams to establish a stand-alone profit center Act as the liaison with main company office representatives to provide information on activities of the satellite location Actively project manage 3 to 5 projects in the $5 to­ $10 million range. Monitored the market to capitalize on the latest trends. Supervised the work of team members, offering constructive feedback on their work performance. Monitored timelines and flagged potential issues to be addressed. Collaborated with the Pre-Construction department to ensure accurate and complete project budgets. Company Name President | City , State | November 2010 - August 2017 Qualified competitive subcontractor bids prior to execution of contracts. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Obtained notices of completion and compliance certifications from all of the construction administration consultants. Reviewed and investigated Proposed Change Order Requests (PCOR). Stayed consistent with project schedules and plans for all FFE installations. Submitted all project closeout documents in accordance with the contract. Assigned projects and tasks to employees based on their competencies and specialties. Accurately provided status information on project progress to the project management. Led and managed resolution of all issues during project construction and commissioning phases. Led the planning, budgeting and direction of all construction projects. Carefully coordinated plans and specs using marketing programming standards. Company Name Senior Project Manager | City , State | January 2006 - November 2010 Managed teams of on-site subcontractors on multiple sites simultaneously. Acted as the liaison with company safety representatives to promote awareness and understanding of safety protocols. Proficiently used the Incident and Issues Tracking (IIT) system to document all on site issues. Directed all phases of commercial construction projects, from budgeting  to closeout. Collaborated with the Accounting department to implement electronic accounts payable system. Company Name President | City , State | January 2003 - December 2005 Oversaw business-wide changes to modernize procedures and organization. Developed program to promote new managers from within, leading to a cohesive leadership structure. Obtained building and specialty permits from local jurisdictional agencies. Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues. Performed regular job site observations to provide direction for all general contractor personnel. Trained and promoted continued education for all onsite crew members.  Company Name Project Manager | City , State | April 1999 - December 2002 Kept meticulous records of all costs and expenses and analyzed that data against the budget. Managed between 10 to 20 projects per year. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Provided outstanding service to clients to not only maintain but to extend the relationship for future business opportunities. Conducted meetings with clients to determine project intent, requirements and budgets. Company Name Project Manager | City , State | April 1997 - March 1999 Conducted meetings with clients to determine project intent, requirements and budgets. Maintained project schedules by managing timelines and making proactive adjustments. Directed changes to the project scope and cost and implemented appropriate change management processes to keep the project on track. Performed regular job site observations to provide direction for all general contractor personnel. Conducted all critical pre-installation conferences with subcontractors, consultants and manufacturer's representatives. Education Masters of Real Estate & Construction Management Construction Management University of Denver City , State | 1995 Construction Management BBA Business Management East Tennessee State University City , State | 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management,  Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols and  implementation and Quality Control. Certifications LEED AP ICC Class A License  ASHE (American Society of Health Engineers) ",CONSTRUCTION 615," PERSONAL HEALTHCARE ASSISTANT Professional Summary Personal Nursing Assistant with 4+ years work experience in fast-paced environment handling confidential paperwork, administering medication and providing quality, empathetic, patient-focused care, monitored vital signs, assisted with feeding, bathing/grooming, positioning and range of motion exercises. Highly compassionate and Looking for a long term care position. Licenses CPR Certification , Adult First Aid Certification , Child First Aid Certification , Environmental Emergencies Certification , Adult/Child CPR With Mask Certification , Adult/Child AED Certification , Infant CPR With Mask Certification , Through the American Heart Association. Skill Highlights Understands medical procedures Understands mobility assistance needs Charting expertise Able to lift 50+ pounds Trained in grooming and bathing assistance Respiratory equipment training Documentation procedures expert Quick problem solver General housekeeping ability Medical terminology knowledge Valid MO driver's license Reliable transportation Calm and level-headed under duress Trained in catheter change and preparation Professional Experience 06/2013 to 12/2013 Personal Healthcare Assistant Company Name － City , State Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Provided patients and families with emotional support. Comforted patients and provided them with reassurance and encouragement. 01/2010 to 08/2012 Personal Home Health Care Assistant Company Name － City , State Provided transportation, assistance and companionship to clients. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Facilitated games and other activities to engage clients. Maintained a clean, orderly and well-stocked environment. Participated in the maintenance of safe conditions within the home and other related areas. Comforted patients and provided them with reassurance and encouragement. Administered simple range of motion exercises. Sensitive to the needs of geriatric patients. Exhibited compassionate care and communication with regard to issues of death and dying. Provided patients and families with emotional support. Assisted with ADLs. Documented resident records on daily flow sheets. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Tended to patients with chronic illnesses. Provided personal nursing care in pre- and post-operative situations. Assisted with transferring patients in and out of wheelchairs and adaptive equipment. Positioned patients for comfort and to prevent skin pressure problems. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Collected urine and fecal samples. Read and recorded temperature, pulse and respiration and BP. Completed and submitted clinical documentation in accordance with agency guidelines. 04/2005 to 07/2007 Personal Healthcare Assistant Company Name － City , State Read and recorded temperature, pulse and respiration.Observed and documented patient status and reported patient complaints to the case manager. Completed and submitted clinical documentation in accordance with agency guidelines. Prepared patient rooms prior to their arrival. Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs. Provided assistance and companionship to clients. Cleaned and organized patients' living quarters. Facilitated games and other activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Provided patients and families with emotional support. Education and Training 2012 Professional HealthCare In-Service : Adult Behavioral and Diagnosed Mental Health Disorders Alzheimer's Association Missouri － City , State , Greene Courses Included ;   Alzheimer's Demetia 2011 Professional HealthCare In-Service : Early Childhood, Adolescent and Adult Behavioral, Emotional and Diagnosed Mental Health Disorders Burrell Behavioral Health － City , State , Greene Courses Included;   Autism Depression Anxiety Bi-Polar ADHD Schizophrenia 2000 High School Diploma : General Lebanon High School － City , State , Laclede Skills Patient-focused care, Excellent interpersonal skills, Compassionate and trustworthy caregiver, Time management, Effectively interacts with patients and families, Preparation of healthy meals and snacks, Medical terminology, Hospice care provider, Wound care, Charting and record keeping, Time management Interests My Interest include ;   Running, Reading, Painting, Playing the Piano,Yoga   ",HEALTHCARE 616," GAME DESIGN INTERN Summary I am an aspiring programming professional with experience in concessions management, customer service, and team leadership Highlights Working in a fast paced environment. Managing a large volume of orders. Maintaining sanitation and complying with food safety regulations. Oversight of daily business income. Working in a changing environment with diverse team members. Operation of commercial equipment requiring safety protocol. Skills Knowledge in C++, Java, Ruby, MatLab, Linux/Unix Command Line, LaTex, Microsoft Office Package Basic Data-Structure Construction and Management Advanced Calculus, Discrete Mathematics, Linear Algebra Accomplishments Earned ""Team Member of the Month"" while working in the food service section of a Market Street grocery store. Swift vertical promotion within food service section at Market Street. Member of Alpha Phi Omega : September 2015 - May 2016 100+ hours of various volunteer services. Work Experience Game Design Intern November 2016 to Current Company Name － City , State Oversight of documentation and file organization. Level Designer, including enemy, items, and basic layout. Co-Designer for general game mechanics. ​ Concessions Supervisor June 2016 to Current Company Name － City , State Served as mentor to junior team members. Filled out daily paperwork; inventory logs, staff time logs, etc. Oversight of multiple concession stands serving a variety of items. ​​ Food Service Clerk September 2014 to July 2015 Company Name － City , State Prepared food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties. Took initiative to find extra tasks when scheduled duties were completed.   Took necessary steps to meet customer needs and effectively resolve food or service issues. Customer Service Representative / Cook January 2013 to August 2014 Company Name － City , State Prepared items according to written or verbal orders while performing extensive multitasking. Cleaned food preparation areas, cooking surfaces, and utensils. Closely followed standard protocols for safe food preparation, assembly, and presentation to ensure customer satisfaction.  Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Assisted manager in ensuring smooth operation of store in all aspects. Education and Training High School Diploma : 2015 New Tech High @ Coppell － City , State , United States Bachelor of Science : Computer Science , 2019 Texas A&M University － City , State , United States ",ARTS 617," SUPERVISOR ACCOUNTANT Professional Summary Ability to work in a fast paced, deadline driven environment, independently or as a team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 - XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), and Business Objects. Experience Supervisor Accountant July 2015 to Current Company Name － City , State Performed financial reporting activities for the Ichthys Project. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance/FCPA - Quarterly testing of internal controls. Responsible for preparing budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Ichthys. Prepare PowerPoint presentations, charts, and graphs. Attend Monthly and Quarter PSR/PFSR meeting. Performance of ad-hoc request and special projects as required. Lead Accountant July 2008 to July 2015 Company Name － City , State Performed financial reporting activities within the Government, Infrastructure and Minerals product line. Specific responsibilities included the following Financial Reporting including variance analysis of P&L's and Balance Sheet. Project accounting including billing and month end closeout for assigned projects. Sarbanes Oxley compliance - Quarterly testing of internal controls. Assist with budgeting and forecasting. Account reconciliations and analysis of balance sheet accounts. Monitoring of project accounts receivables, unbilled, unearned and financial performance. Responsible for preparing Backlog Roll Forward for Infrastructure and Minerals. Assist in preparing PowerPoint presentations, charts, and graphs. Performance of ad-hoc request and special projects as required. Senior Accountant December 2007 to June 2008 Company Name － City , State Review the SSC general ledger accounts and make correcting entries. Performs account analysis and reconciliation. Create and maintain ad hoc reports and reporting databases such as Access and Excel. Monitor SSC process execution for SOX compliance, and coordinates testing activities with auditors. Generate and analyze process performance metrics. Assists in developing and testing automated tools such as Lotus Notes and SSC webpage. Assist in preparing PowerPoint presentations, charts, and graphs. Reconcile intercompany balances with 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, and fixed assets. Set up fixed assets in JDE for depreciation expense. Pay monthly lease for vehicles and gas cards. Prepare monthly financial reports and tax packages. Prepare monthly forecast analysis and summary variance explanations. Senior Financial Analyst October 2005 to October 2007 Company Name － City , State 20th Century Fox Home Entertainment one of the world's most recognized and respected producers and distributors of films and television programs) Researched and analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position by using multiple schedules (e.g., sum cost, revenue and contribution), forecasted month-to-date, prepared and analyzed monthly forecast, prepared quarterly forecast statements and presented findings to senior management. Prepared, maintained and reviewed forecasts. Set up projects in PeopleSoft. Performed month-end close activities. Individually analyzed and prepared production actual. Analyzed and prepared month-to-date and year-to-date variance explanations. Prepared journal entries and coordinated with senior management to input book entries into People Soft. Performed financial analysis as requested. Prepared licensee royalty statement to be uploaded into Atlas. Prepared and processed journal entries to be uploaded into PeopleSoft. General Accountant June 2005 to August 2005 Company Name － City , State Supervised over a 120 different accounts within the United States by using Nanovision. Adjusted journal entries to balance general ledger. Handled bookkeeping monthly byusing Nanovision and Excel. Provided bank reconciliations for month-end closing statement for each account. Accountant September 2004 to January 2005 Company Name － City , State Oversaw accounts receivables operating and approval process to support production of over 150 checks weekly. Authorized check signer, approved all wire transfers over $1M. Adjusted journal entries to balance general ledger. Contributed to annual budget process, working with various department heads to review historical activities, trends, and future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master of Business Administration : Business Development Strategy, Management , May 2008 Pepperdine University, Graziadio School of Business and Management － City , State Business Development Strategy, Management Bachelor of Science : Finance Spanish , May 2004 University of New Orleans － City , State Finance Spanish Languages Fluent in English and Spanish (proficiency has decreased due to moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent in English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written ",ACCOUNTANT 618," SALES CONSULTANT Summary Talented sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching sales targets. Accomplishments Golden Eagle Award winner 2011 Golden Eagle Award Winner Awarded Service Star Award for providing excellent customer service Trained in business development Proven sales track record Accomplished in relationship selling Adept at closing sales MS Office proficiency Iowa territory specialist North American Monthly Sales MVP Experience Sales Consultant November 2013 to Current Company Name － City , State Proactively manages day-to-day activities and supervision of a team of Customer Service Representatives. Responsible for targeted results in customer retention, route sales, and A/R collection. Answered customers' questions regarding products, prices and availability. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. 2011 Golden Eagle Award Winner March 2011 North America Sales MVP 3-Time 2K Club Member. Proactively sought out new customers and secured new sales for the company. Expanded market share by converting prospective clients into new customers through providing solutions to all of their business needs. Efficiently prospected and landed new customers while securing a strong presence for the company within the assigned area. Operations Supervisor November 2008 to April 2009 Company Name － City , State Delighted the customer by offering a simple yet superior level of personalized and professional service. Ensured an inviting environment for customers and fellow team members by maintaining a neat and clean store that exemplified the clean, in-stock store priorities. Maintained proper procedures for cash handling and back end processing of merchandise. Led the store's shrink and safety awareness program and advised Store Team Leaders of any unusual activities or unsafe practices. Directed associates and participated in setting store planograms and validated that store merchandising standards, including data integrity were maintained at all times. Monitored operational reports to identify opportunities for improved execution for implementation. Senior Communications Consultant February 2006 to June 2008 Company Name － City , State Provided immediate supervision to a group of employees, assigning tasks, checking work at periodic intervals and maintaining schedules. Possessed the enthusiasm necessary to motivate a dedicated sales team to meet and exceed sales objective while maintaining a competitive and fun work environment. Responsible for all operations of a Sprint Nextel retail store. Familiar with all aspects of wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership and keeping up to date with all local competitor services. Primary point of contact for all employees of the retail store as well as the customer requiring extra attention. To achieve sales goals, led team in inside sales, outside events, and outbound marketing. Developed a team approach to problem-solving, encouraged personal development in their employees, and led by example. Responsibilities also included ensuring that all employees are trained and up-to-date on the features and operation of all equipment and accessories. Worked as a member of the management team in a high traffic retail environment. Created outbound sales and marketing presentations for prospective business clients. Awarded Service Star Award for providing excellent customer service. Performed opening and closing retail duties including reconciliation of cash tills. Education Bachelor's : Marketing University of Nebraska － City , State , US Bachelor's Degree, Marketing May 2003 University of Nebraska - Lincoln, Nebraska B.S.B.A : Marketing B.S.B.A, Marketing Professional Affiliations 3-Time 2K Club Presentations Created outbound sales and marketing presentations for prospective business clients Skills Sales, Award, Clients, Marketing, Market Share, Model-view-presenter, Mvp, New Sales, Sales Consultant, Sales For, Solutions, Retail, Retail Marketing, Operations, Cash, Exceed, Inside Sales, Loss Prevention, Problem-solving, Sales Goals, Sales Team, Scheduling, Training, Wireless, Wireless Retail, And Marketing, Closing, Customer Service, Receptionist, Reconciliation, Retail Sales, Sales And, A/r, Collection, Customer Inquiries, Route Sales, Service Center, Business Development, Closing Sales, Monthly Sales, Ms Office, Sales Professional, Sales Targets, Territory, Back End, Cash Handling, Data Integrity, Merchandising ",APPAREL 619," LINE ATTENDANT Summary Results-oriented Supervisor with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Highlights CERTIFICATIONS/SKILLS: Team player Excellent multi-tasker Strong communication skills Cash handling accuracy Microsoft Word Experience Talent in obtaining/charting vital signs Leadership skills CPR/First Aid Certification OSHA Certificate Microsoft Excel Experience Store opening and closing procedures Outstanding communication skills Outstanding communication skills Training and development Accomplishments Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Competitive Analysis Performed competitive analysis to make recommendations for future company growth. Experience Line Attendant Nov 2009 to Sep 2014 Company Name － City , State Directed and supervised employees engage in sales, inventory-taking and reconciling cash receipts, or in performing services for customers. Offered exceptional customer service to differentiate and promote the company brand Assigned employees to specific duties, scheduled break, assuring they go on time accordingly. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Recommend, selected, and helped locate and obtain merchandise based on customer needs and desires Called other stores within the area to find desired items Helped customers try on and fit merchandise Greeted customers and ascertain what each customer wants and needs Responded to written and telephone requests for particular items for customers Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices Answered and directed phone calls to assigned employees Unloaded, picked, staged and loaded products for shipping Rotated stock by code and receiving date Transported goods from racks, shelves and vehicles. Replenished floor stock and processed shipments to ensure product availability for customers Upheld stock levels and proper pricing for multiple product lines. Supervised material flow, storage and global order fulfillment. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines. Banded, wrapped, packaged and cleared equipment. Crew leader Apr 2009 to Feb 2010 Company Name － City , State Cooked and prepared food for customers according to the corporate guidelines Used an electronic temperature gauge to ensure food is cooked to the FDA guidelines Packaged food, places the food in a bag and delivers the food to the customer Ensured quality assurance in reference to food and customer service standards Directed storage, preparation and serving of refreshments by other workers at Restaurant Called out and verified food orders in drive-in restaurant Read food order slip, received verbal instructions as to food required by patron and prepared food according to instructions Cleaned work area and food preparation equipment Medical Assistant Externship Aug 2008 to Sep 2008 Company Name － City , State Performed general office duties such as answering telephones, taking dictation and completing insurance forms and making appointments Showed patients to examination rooms and prepared them for the physician Cleaned and sterilized instruments and disposed of contaminated supplies Interviewed patients to obtain medical information and measured their vital signs, weight, and height Recorded patients' medical history, vital statistics and information such as test results in medical records Collected blood, tissue and other laboratory specimens, logged the specimens, and prepared them for testing Seasonal Culinary Arts Café Hostess Apr 2008 to Oct 2008 Company Name － City , State Sold and served refreshments to customers Recorded sales, using cash register Delivered orders to kitchens, and picked up and served food when it was ready Brewed coffee and tea, and filled containers with requested beverages Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment Seasonal Sales Associate Oct 2007 to Jan 2008 Company Name － City , State Described merchandise and explained use, operation, and care of merchandise to customers Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires Cleaned shelves, counters, and tables Greeted customers and ascertained what each customer wanted and needed Ticketed, arranged and displayed merchandise to promote sales Computed sales prices, totaled purchases and received and processed cash and credit payment Education Diploma , Medical Sanford-Brown Institute － City , State , US Sanford-Brown Institute Medical Assistant Diploma: Trevose, PA August 2007 to September 2008 Certifications Medical Assistant Diploma Medical Assistant CPR OSHA Certificate Skills Customer Service, Receptionist, Retail Sales, Cash, Sales, In Sales, Inventory, Reconciling, Sales Activities, Sales And, Security, Security Practices, Telephone, Medical Assistant, Fulfillment, Material Flow, Medical Assistant Diploma, Fda, Quality Assurance, Associate, Cash Register, Cash Handling, Cpr, Cpr/, Excel, Excellent Multi-tasker, Leadership Skills, Microsoft Excel, Microsoft Word, Multi-tasker, Osha Certificate, Strong Communication Skills, Team Player, Word, Pricing, Shipping, Credit, Promote Sales, Sales Associate, Answering, Dictation, General Office, General Office Duties, Laboratory, Medical Records, Statistics, Telephones, Testing ",ARTS 620," ENGINEERING TECHNICIAN III Summary Engineering Technician with an extensive troubleshooting, repair, and installation background. Thorough knowledge of Electrical, Mechanical, Pneumatic and computer systems. Self-starter who quickly masters new skills and systems. Highlights Extensive Troubleshooting and repair proficiency Interpretation of schematics, blueprints and drawings Quick to act on customer service requests/issues Resolve issues down to the component level Document work performed through internal database Proficient in AC/DC motor systems and theory Electrical Power Generation Data Acquisition systems Red-line documents and implement changes Excellent written and verbal communication Environmental/ESS Chamber repair Pneumatic system design/repair and leak detection Solenoid and valve replacement Lock out/Tag out, Arc Flash, Live Electrical and ESD certified Labview software PC and ESS Monitor repair Customer service-oriented Strong safety awareness Excellent problem solver Strong attention to detail Accomplishments Troubleshot and repaired test equipment for several AOG's (Aircraft on ground) to satisfy customer (Delta Airlines) demands. Experience Engineering Technician III 07/2013 to Current Company Name City , State Responsible for all Test Equipment Maintenance on-site to include Production, Repair & Overhaul, Engineering and Environmental labs. Responds to test equipment Service requests through the TESR/TPM system. Works closely with Engineering, Electricians, Facilities, and Metrology to resolve issues. Areas of responsibility include Electrical Power Generation, Cabin Pressure, Fuel/Advance Controls and Sensors, Electronics, and Environmental Labs. Troubleshoots down to the component level and resolve root cause. Troubleshooting/repairing pneumatic pressure and vacuum systems. Generator Test Technician III 08/1999 to 07/2013 Company Name City , State Setup and perform functional acceptance testing of aircraft and ground power generators using manual and automated test equipment in accordance with applicable test procedures. Record test data and accept or reject units through the use of functional test stamps. Responsible for troubleshooting test failures to the component level. Also performs various assembly processes when required. Works with various and specialized test equipment such as volt meters, ohm meters, power meters, dielectric testers, etc. Completes trouble reports and yield tracking logs. Other duties include safety representative and Metrology coordinator for department. E.S.D. certified and meets ISO-9001 standards and requirements. Unmanned Aerial Vehicle (UAV) Maintenance Technician 02/1998 to 08/1999 Company Name City , State Performed airframe and power plant maintenance on forward observing reconnaissance aircraft. Maintained engine proficiency by adjusting valves, ignition points, and performed highly advanced computer aided diagnostic testing. Inspected airframes for structural damage and performed high-tech composite repair procedures using precision sanding and measuring equipment. Skills include electrical safety and explosive ordnance handling. Electrical Power Generation Equipment Repairer Technician 08/1996 to 08/1999 Company Name Performed maintenance on mobile utility precise power generation sets, and internal combustion engines. Administered troubleshooting procedures on electronic equipment using wiring schematics and diagrams. Maintained diesel and gasoline engines by adjusting valves, carburetors, ignition points, alternators, regulators, and solenoids. Performed maintenance services such as lubrication, oil change, radiator flushes and repaired small motor generators. Supplied electrical power to numerous field customers. Education Certificates 1998 State •Certificate, UAV Mechanical Technician course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, UAV Maintenance Technician Common course, U.S. Army, Ft. Huachuca, AZ, completed 1998 •Certificate, Power Generation Equipment Repairer, U.S. Army, Aberdeen Proving Ground, MD completed 1996 •Diploma, Pueblo High School, Tucson, AZ, graduated 1996 Bachelor of Science : Professional Aeronautics Embry Riddle Aeronautical University City , State , U.S Completed 2 years Skills Live Electrical, Arc Flash, Lock-Out/Tag-Out, ESD, functional testing, test equipment repair and operation, troubleshooting, ISO-9001 standards, electrical equipment operation, Mechanical repair, oil servicing, Power Generation, soldering, electrical component repair, safety awareness, schematics, blueprints, drawings, various testing equipment, equipment/wiring installation, solenoid/valves, PC repair, fabrication, well organized, self motivated, excellent written and verbal communication skills, ",ENGINEERING 621," FINANCE MANAGER Executive Profile Administrative professional offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability. Skill Highlights Extensive knowledlge of Real Estate programs Management Experience, Multitasking Extensive Customer Service and Problem Solving Experience Proficient in Quick Books, Act, and Microsoft Outlook. Microsoft Office Project management. Professional Experience Finance Manager June 2015 to Current Company Name - City , State Manage all finances through Quick Books , Budget planning, reconciliation of all accounts, accounts receivables and payables. National Sales Director and National Rehab Supervisor September 2013 to July 2015 Company Name - City , State Supervised and coordinate evictions with eviction attorneys to faciltated cash for keys negotiations and/or sheriff lock outs and supervise and coordinated Rehab of investment properties nationally by gathering, reviewing all bids for work orders and construction bids. Coordinated with agents nationally on purchases and sales of investment holdings. Review and negotiate all listing and purchase contracts as outlined by investors Advise investors on current property activity and prob!ems that occurred and their resolution. Maintain national pool of real estate agent through interviewing, hiring and discharge process. Review and process all accounts payable from vendors before sending to accounting with appropriate paperwork. Acted as office manage of the Lake Arrowhead branch, processing payroll, keeping up office supplies and maintaining office machines and maintaining service accounts. Executive Vice President September 2000 to July 2013 Company Name - City , State Oversaw daily office operations for staff of 3 employees. Prepared and distributed payroll for staff of 3 direct reports. Composed and drafted all outgoing correspondence and reports for directors Maintained website and weekly newsletter. Oversaw inventory and office supply purchases. Complied annual recommendations for next fiscal year budgets. Processed accounts receivable and accounts payable. Negotiated with vendors to order and maintain inventory of office supplies. Managed hundreds of accounts receivable accounts for local, State and National dues. Coordinated all travel arrangements, flights, hotels, transportation meeting registrations and course registrations for Directors attending State and National meetings Created expense reports, budgets and filing systems. Frequently used word processing, spreadsheet, database and presentation software. Reconciled and processed expense reports for 12 internal and field personnel. Coordinated vendor demonstrations and assisted in the contract negotiations of industry programs and tools Distributed company-wide announcements, booked conference rooms and coordinated catering for monthly member development forum and annual installation. Researched, proposed and implemented vendor services to decrease costs to organization. Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum. Processed and facilitated all pro standards complains and grievance hearings Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination. Human Resourses Executive Assistant April 1999 to September 2000 Company Name - City , State Led a comprehensive safety training for 23 staff members. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans. Developed and facilitated all new-hire orientations. Conducted employment verifications and investigations. Facilitated the criminal background check process for new hires. Managed all aspects of leave administration, including employee notifications, disability programs and health benefits. Processed workers ompensation and unemployment claims. Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale. Processed payroll and maintain employee payroll benefits database. Admissions Office Executive Assistant May 1998 to April 1999 Company Name - City , State Managed and facilitated new student orientation. Maintained transcripts for all students and teachers certification records Assisted financial aide department Assisted the career counseling department Tracked department expenses and supplies Orchestrated all aspects of graduation ceremonies. Education High School Diploma : 1979 Lakewood Sr. High School - City , State Licensed Real Estate Agent Certified Pro Standards Administrator Served on 8 years on product development advisory board Skills accounting, accounts payable, accounts receivable, Attention to detail, benefits, Budget development, budgets, Strong interpersonal skills, contract negotiations, contracts, counseling, Critical thinking, database, product development, filing, financial, hiring, inventory, team building, meetings, office, negotiations, newsletter, office machines, organizational, payroll, personnel, presentation development, QuickBooks, Real Estate, safety, sales, spreadsheet, staff development, Time management, transportation, travel arrangements, website, word processing ",FINANCE 622," MARKETING MANAGER Summary Multidisciplinary professional with track record of exceeding revenue goals, driving high-volume new user acquisition and growing subscription-based businesses. Versed in all aspects of marketing campaigns from concept development to execution and launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments:   Co-Founding Instadium, LLC , the country's leading provider of restroom advertising signage and in-game promotional events to both professional and collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper is a privately held company that introduced to the lead generation industry remotely hosted services for businesses and their websites to provide real-time support online sales, marketing and customer service. Co-Founding GoWebBaby USA, LLC one of the fastest growing IT Solution companies in Central India as well as its proprietary technologies that include BingoCRM, LegalZen and SmartGen, a document assembly and automation software. Developer and Co-Founder LegalZen ; a real-time, artificial intelligence engine that utilizes social media to suggest, create and offer to consumer legal documents and associated solutions. Experience Marketing Manager , 04/2009 to 03/2015 Company Name － City , State Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams. Managed the complete redesign and launch of the company's website in [Number] months. Developed corporate communications strategies and programs, including project timelines. Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends. Banking and Workout Attorney , 01/2006 to 01/2009 Company Name － City , State Full-service law firm with over 100 employees and representing numerous national and regional lending institutions, REIT's, and significant private organizations. Represent local and national financial institutions in structuring and negotiating appropriate documentation, including construction and permanent financing, asset based loans, letter of credit transactions, term loans, and lines of credit. Counseled clients in the acquisition, leasing and disposition of commercial real estate throughout the country. Represented lead lender in $92M participation financing of several commercial office parks located in Michigan. Facilitated purchase of $50M loan portfolio from Fortune 50 company. Represented client in simultaneous $18M acquisition and financing of major retail shopping centers in Colorado and 4 Wal-Mart stores located in Wisconsin, Tennessee, South Carolina, and Ohio. National Sales Director , 01/2003 to 01/2005 Company Name － City , State Commercial real estate firm specializing in accelerated sales of commercial real estate with key clients including General Electric, JPMorgan Chase, Sunoco, and British Petroleum. Employed 30+ professionals. Led national sales team of commercial real estate agents to assess properties/portfolios for sale. Implemented most appropriate sales method based on industry, property type, and geographic location. Prepared due diligence materials for prospective buyers. Optimized profitability of clients' portfolios by conducting nationwide live seminars to prospective purchasers on participating in the accelerated sealed bid auction. 01/2001 to 01/2003 Company Name － City , State General practice law firm with over 150 attorneys and support staff. Attorney Represented nation's largest SBA and 504 Lender including Bank of America and Allied Capital in originating loans and selling loan portfolios into secondary market. Notable Accomplishments: Documented and closed $200M+ of Small Business Administration 7(A) and 504 loan programs. Lead Auditor that ensured compliance with SBA guidelines by leading team to audit loan portfolios through lien, asset, and collateral analysis. Education Juris Doctorate (JD) : 2001 CHICAGO-KENT COLLEGE OF LAW IN － City , State GPA: Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Appointment, Dean's Panel on Electronic Voting Reformation Recipient, CALI Award for ""The Philosophies of the Criminal Justice System"" Bachelor of Arts : American and European History , 1998 TULANE UNIVERSITY IN NEW － City , State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American and European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar of Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media and Marketing Analysis Interactive Web Campaigns/E-Commerce ",BANKING 623," AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm under pressure Operations management Inventory control Excel spreadsheets Meticulous attention to detail Time management Professional and mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership by becoming the vice president of AFSCME District Council 90 eboard. Increased union office organization by developing more efficient filing system and grievance database protocols. Successfully planned and executed trainings/meetings, lunches and special events for groups of 10 to 100+ employees. Developed and implemented first union president manual outlining all proper business procedures and office policies.members. Experience AFSCME Union President 11/2004 to Current Company Name City , State I am highly involved in the oversight and operations of Local 2534's Union office. As a Local Union Training Instructor (LUTI), I prepare and conduct training to other Locals. I am Vice President on AFSCME District Council 90's board. Responsibilities are but not limited to: I oversee a board and steward structure of 12 members as well as indirect supervisor of 3 trustees of our local. Conduct evaluations all training to ensure productive results as a means of improvements. Work as a team player with other Leadership Union Training Instructor (LUTI) to enhance the implementation and so that we are all getting the same information. Ensure all notifications, documents and grievances are processed in a timely manner in order to meet deadlines. Assist the AFSCME Staff Representative in directing operations to ensure the Master Agreement compliances/ Management Directives and Policies. Serve as AFSCME's union expert and spokesperson at trainings, conferences and meetings and acts as a liaison with management, commonwealth, employees, legislators, union laborers and the community Serves as a contact to all internal and external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries and Directors. I plan, direct, control and administer implementation of steward, officer and treasurer training to new and existing officers of AFSCME Locals within the Dauphin County area. Licensing Coordinator 06/2003 to 11/2004 Company Name City , State Provided operational support to the Section Aviation Manager and provided technical assistance to field aviators. I plan, direct, coordinated and control all aspects of public or private airports/heliports to be sure they complied with state regulations ensuring safety procedures. Decisions on whether to initially license, inspect, renew, change status, suspend, abandon or remove their licenses. Responsibilities are but not limited: Contact airports, specialists and supervisors to make decisions on information received for licensing Scheduling inspections and flight request to assist with compliance regulations Check initial applications for clarity, completeness Performs public contact work in gathering information, resolving complaints, engendering support, and providing information. Insures adherence to administrative standards through maintenance of control systems such as: (Excel, Access and Airspace) Create letters through mail merging to all airports and heliports in our system dictating when their license expires Coordinate public hearings required by law for proposed new airports including venue and stenographer support. Grants Assistant 06/2002 to 06/2003 Company Name City , State Supported the Policy and Planning Division with accounting and administrative duties within the grants and revolving loan program. Responsibilities are but not limited: Process time sensitive grant amendments received from airport sponsors/owners Prepared letters to congressmen, state senators and representatives for the State Block Grant Program Created and maintained cash flow spreadsheets for each grant program Implemented accounts payable invoices for grantees funded through the Federal State Block Program Maneuvered the computer systems of (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 to 06/2002 Company Name City , State Assist with the day to day operations of the inspection sticker counter. Perform implementation of stickers and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute inspection stickers to Pennsylvania auto dealerships and messenger services Entered quantity of stickers wanted and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information. Clerk 07/1999 to 12/1999 Company Name City , State Assist with day to day operations of the Temporary Plates counter. Perform implementation of temporary tags and enforce compliance with regulations. Responsibilities are but not limited to: Maintain inventory levels of supplies to properly maintain the department Effect quality customer service when responding to customer inquires Distribute temporary tags to Pennsylvania auto dealerships and messenger services Entered quantity of temporary tags requested and check for account accuracy Contacted auto dealers, messengers and/or stations when needed information Ensure the request temporary tags given to customer matches the tags on system. Clerk 2, Vehicle Registration 07/1994 to 03/1998 Company Name City , State Assist with day to day operations for the operations of Department of Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types of mailing machines in ensure proper distribution. Responsibilities are but not limited to: Knowledge of UPS machinery Regulations of the United Parcel System Knowledge of past and current rates of First Class mailings Lifting up to 50 lbs. daily Weighing letters to determine cost. Usage of the Pitney-Bowe machine that inputs cost onto envelopes Maintain inventory levels of supplies to properly maintain the department. Education Graduate : Labor Studies 2005 Penn State Leadership Institute State , USA Graduate : Computer Science 2001 Thompson Institute Computer City , State , USA Graduate 1974 Harrisburg High School City , State AFSCME Local Union Training Instructor (LUTI) 2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking and Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation ",AVIATION 624," HR DIRECTOR Summary Human Resource Professional Confident, Resourceful Human Resources professional, with academic background in human resources management and hands-on experience hiring, training, orientating, and developing employees that currently serve in a one person role managing 63 employees for a fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting and Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training & Development Policy & Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised a successful recruiting plan for my employer, which resulted in 25 new employees in 2-months. Experience Company Name January 2014 to January 2015 HR Director State Communicate orally and written with children, parents, staff, volunteers, guardians, therapist, case workers with a variety of economic backgrounds, with clear and precise understanding withholding confidential or sensitive information with discretion. Develop, implement, and monitor training programs suitable for employee retention. Skilled in identifying problems, and determining accurate and relevance of information, by using sound judgment to generate and evaluate an alternative while making a decision. Develop policies and procedures, to include researching, drafting, editing and revising according to the federal, state, and county laws as well as assuring these policies and procedures are met. Pre-screen to ensure candidate is a strong fit for the position by matching individuals skills with the needs of the organization. Knowledge of federal laws eligibility status and procedures pertaining to the full array of benefits in order to provide advice and support to claimants. Provide facility with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops and leadership development education. Ability to interpret and analyze material and make well adjusted decisions from the analysis. Hiring staff and managing the overall image of the facility; developing job descriptions, interviewing candidates, maintaining staff development and education and, as well as, managing disciplinary processes. Ability to work with individuals to access needs, provide assistant, resolve problems, as well as satisfy any expectations. Ability to use data input software, methods, and procedures to meet the needs of the consumer; input and data retrieval and provide correspondences. Enter employee data accurately and efficiently into recruiting database; employee sick leave, vacation, work hours, pay, and annual leave. Served as Liaison between the agency and media/ advertising/sponsorships Create a budget and provide budget reports for events. Coordinates and administers the new hire on-boarding process. This includes ensuring all new hires have gone through all pre-employment requirements, maintains contact through the process with new hires and greets and reviews first day requirements with new hires and conducts new hire orientation. Responsible for operational and technical HR duties to include: computer entry and file maintenance; new hire orientation; maintenance of confidential personnel files and personnel actions in compliance with applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist in exit process. Makes copies, faxes documents, prepares and processes mail and performs other clerical functions. Review for accuracy and completeness all data and documents required to process new hires, pay transactions, terminations, leave of absences, and other employee transactions for employees. Ensure that the appropriate forms and documents have been initiated for all of these transactions in a timely manner. Contributes to team efforts by accomplishing related results in a cooperative and supportive manner. Reviewing current organizational effectiveness and making recommendations for improvements. Answers routine payroll/Kronos questions for managers and employees, and assists with problem solving. Acts as a liaison between employees and the service center to resolve problems and clarify questions or concerns Facilitate updates and random notifications for drug testing programs Responsible for overseeing personnel functions including compensation, benefits administration, FMLA, and compliance with Federal/State employment regulations. Works collaboratively with the management team to solve problems, set directions, and respond to health care business challenges. Ensures the development of departmental plans, goals, mission, policies/procedures, and budget. Managing and motivating staff to increase productivity and ensure business efficiency. Practices open-door policy to encourage employees to discuss grievances. Facilitates peer-to-peer and employee-manager discussion/mediations. Recommends and facilitates employee recognition, efforts, and events. Analyzed employment-related data and prepared required reports. Developed creative recruiting strategies that met anticipated staffing needs. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Conducted more than 60 interviews. Conducted reference and background checks on all job applicants. Company Name January 2010 to January 2014 Administrator Farrow State Company Name January 2005 to January 2008 Event Specialist State Company Name January 1996 to January 2005 Assistant Director State South Carolina Notary Public. CPR and First Aid. Education Webster University 2015 Financial Accounting * Managerial Accounting * Business Statistics * Business Law * Business Applications/Software * Finance * Business Communications * Business Management * Marketing * Marketing *Management * Quantitative Methods * Human Resources Management * Contemporary Issues In Management * Organizational Theory * Business Policy * International Business * Production Management * Microeconomics * Macroeconomics * Labor Relations * Accounting Information Systems * Entrepreneurship. : Human Resources Management / Management and Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management / Management and Leadership Managing Human Resource * Organizational Behavior * Basic Finance for Managers * Training and Development * Employment Law * Staffing and Selection * Compensation * Labor-Management Relations *Integrated Studies in Human Resource Management * Management * Management and Strategy * Managerial Leadership * Organization Development and Change * Integrated Studies in Management. Benedict College 2013 BS : Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written ",HR 625," ENGINEERING MANAGER Profile Dedicated [job title] with excellent technical, analytical and communication skills demonstrated by [number] years of experience. Results-driven Mechanical Engineer with solid product engineering and QA experience. Skills Microsoft Office, Pro/ENGINEER, Pro/Mechanical, Solid Edge, AutoCAD, Microsoft Navision, Microsoft Project, Moldflow. Accomplishments Project Management Customer Interface Project Coordination Provided drafting and project set-up support to the communications staff, creating initial to final drawings for two light rail engineering projects. Met with customers to help design custom entertainment centers, china cabinets, mantels and kitchen cabinets for residential homes. Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints. Professional Experience October 2013 to Current Company Name City , State Engineering Manager Managed the manufacturing and engineering team. Supported the manufacturing startup in the US, by mentoring and training of production personnel. Supported the sales team during the project quotation process, by providing technical solutions to client request, lead times and cost estimates for requests. Supervised the creation of fixture submission packages for client approval. Designed fixtures for manufacturing. Plan and execute all manufacturing projects, including the preparation of BOM, procurement of material, preparation of production orders. Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. Worked with product development and ETL Intertek to ensure all fixtures are certified per UL Standards. Created fixture sample kits for sales representatives. August 2005 to October 2013 Company Name City , State Senior Design Engineer Collaborated with Architect and Lighting Designer in providing cost effective and environmentally friendly Lighting Solutions for unique Architectural Condition Prepared product concepts and submittal drawings from Lighting Specifications, Ceiling plans and details to support Sales and Marketing as required to meet project timelines Designed Lighting fixtures that met company's quality and cost. Evaluated and redesigned existing products for lean manufacturing. Prepared fabrication drawings for manufacturing and vending, including sheet metal design, optic design, material selection and Bills of Material preparation. Supported Product Management in the preparation of Installation instructions and Specification Sheets Supported manufacturing staff during the fabrication and assembly process Successfully managed cross functional project team in launching new product line Liaised with UL Inspector in ensuring that all lighting fixtures comply with Underwriters Laboratory Standards. September 2004 to August 2005 Company Name City , State CAD Designer Analyzed specifications from customer for initial elevator fixture design that will conform to all relevant ASME and Fire Safety Codes. Revised drawings based on customer corrections and updated information from field surveys. Check fixture design for required components for full functionality and compliance with ASME, ADA & Local Fire Codes. Prepared fabrication drawings for manufacturing and assembly. Prepared Bill of Material for production and special material list for vending. December 2000 to September 2004 Company Name City , State Design Engineer Analyzed specifications received from customers for order processing. Designed lighting fixtures that can be easily manufactured at the lowest possible cost based on the interpretation of the given specifications using CAD software. Consulted with Lighting Specifiers in relation to the needs of Architects. Spearheaded the development of new lighting fixtures for unique situations and lighting requirements. Procured the required raw components/materials for these projects. Developed prototypes for functional and aesthetic evaluation. Liaised with the Manufacturing Department during the production process. Provided technical support in solving problems that arise during manufacturing. Collaborated with graphics designer in the production of lighting fixture brochures/catalogs and order processing specification forms. Prepared CAD drawings, photo realistic 3D model and technical specifications for the Graphics Designer. Education and Training New Jersey Institute of Technology City , State Mechanical Engineering Master of Science Mechanical Engineering University of Guyana City , Guyana Mechanical Engineering Bachelor of Science Mechanical Engineering Work History Company Name Company Name Skills 3D, ADA, photo, Architect, AutoCAD, brochures, CAD, catalogs, client, Edge, ENGINEER, ETL, forms, functional, Graphics, Inspector, interpretation, lean manufacturing, Lighting, Marketing, materials, material selection, Mechanical, mentoring, Microsoft Office, Microsoft Project, Navision, personnel, procurement, product development, Product Management, quality, Safety Codes, Sales, Specification, surveys, technical support, unique ",ENGINEERING 626," SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign and Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations and fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 to 10/2006 A firm offering full-service architecture, interior design, and engineering services. Key player in integrating business and processes bought about by a merger with a large, interdisciplinary design firm. Received industry recognition for client assistance with innovative commercial and residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, and residential condominium complexes. Served as a Founding Member of the Green Design Committee tasked with raising employee awareness of the latest sustainable building practices to infuse projects with seamless, cost-effective incorporation of green practices in client designs. Successful in generating 100% of attained business through word-of-mouth and a reputation for superior, results-driven service; featured as case study in a leading industry publication. Selected Projects: Stevens Institute of Tech., Center for Technology Management: 96K SF new construction and interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors and fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, and interiors Montclair State University: Interior alterations for Campus departments and buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery and office interior improvements Kia Motor Car Corporation: Retail showrooms and office interiors Admiral's Walk Condominiums: Lobby & atrium improvements The Mill Building at Piermont Landing: Change of use - factory to condo - interior conversion Bergen County Jail: 263K SF annex addition - FF&E/interior finishing Additional experience as an Interior Designer with Visconti Design Associates, as a Retail Store Manager for The Bombay Company, and a CAD Draftsperson at Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 to Jul 2015 Company Name Cooper Gardner is an established and dynamic multidisciplinary team focusing on a collaborative approach to Architecture, Interior Design, Landscaping, and Master-Planning. Provided creative and innovative interior design services for architectural clients through collaboration with clients, contractors, and vendors. Interviewed clients to develop projects, prepare preliminary plan diagrams and sketches, and to develop floor plans, project specifications, budgets, and schedules. Presented design concepts formulated with other designers, architects, and builders; managed the project technical and administrative staff. Selected appropriate interior finishes and furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences in Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 to Jul 2010 Company Name Bendell Design is a boutique-style consulting firm focused primarily on commercial and high-end interior design. Demonstrated superior client/project management abilities in formulating commercial design and space management solutions using cost-effective, and practical methodologies. Created commercial office space solutions for several global corporations requiring designs that appealed to the aesthetics of a worldwide clientele base. Maintained open communication channels between all stakeholders including C-level Executives, technicians, consultants, contractors, and design teams. Remained up-to-date with project parameters including building Codes, budgets and schedules. Education Bachelor of Fine Arts , Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City , State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership in Energy and Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit ",DESIGNER 627," HOMEBOUND TEACHER Career Focus Utilize skills and talents in order to plan, direct, and manage the procurement of food products, equipment, and services that meet the requirements and standards of the Child Nutrition Program by planning appropriate menus, following the dietary guidelines, and maintaining a safe and sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible and reliable Works well under pressure Exceptional interpersonal skills Accomplishments Team Building and Leadership Created collaborative classroom experiences Served as student mentor and counselor for students when academic problems and personal adjustments by meeting with guardians to reach solutions. Motivated students to engage with course materials by organizing engaging class activities and relating subject matters to personal experiences. Experience 02/2015 to Current Homebound Teacher Company Name － City , State Implement educational philosophy and goals of our district as related to TEKS education requirements. Follow mandatory guidelines in order to keep effective records as governed by the Homebound Program. Collaborate with campus teachers in order to ensure the success of the Homebound student Encourage and facilitate parent participation in the learning and educating of the Homebound student Utilize administrative skills to help effectively facilitate collaboration amongst the home campus teachers, parents, and homebound department Provide a sense of security and achievement for homebound students Coordinate smooth transition into homebound instruction and back into mainstream of regular classes 02/2009 to 02/2016 Teen Parent Teacher Company Name － City , State Developed and maintained the Pregnant Related Services as designed by the school district  Implemented strategies as designed by the district in accordance with the dropout prevention program for at- risk students Provided nutritional instruction and guidance to pregnant teens Assisted pregnant teens with meal planning and healthy eating Acted as a service coordinator to obtain assistance from community service organizations and government agencies to provide assistance to pregnant students. Handled confidential student information, case management to support coding in line with PIEMS accountability and documentation Orient parents and students of protocol and procedures with the Pregnant Related Services program 02/1996 to 02/2009 Classroom Teacher/ Consumer Science and Nutient Company Name － City , State Instructed through lectures, discussions and demonstrations in nutrient, consumer science, and parenting. Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities. Facilitated activities that developed students' physical, emotional and social growth Assigned lessons and corrected homework Documented attendance for audit purposes Encourage student awareness in attendance, academics and to continue with school during and after pregnancy Cultivate positive relationships with teachers, counselors, to develop and maintain guidelines consistent with student success and dropout prevention Maintain broad range of instructional techniques Developed lesson plans according to TEKS guidelines Classroom management strategies Direct and timely communication with parents Grade and behavior reporting Conducted small group and individual classroom activities with students based on differentiated learning needs. 02/1995 to 02/1996 Parent Liasion Company Name － City , State Developed parental support and involvement initiatives to target student academic and social development related to school objectives. Coordinated parental classes in accordance with overall objectives and strategies of the district. Coordinated positive reinforcement for parents with monthly newsletters. Facilitated parenting classes, connecting parents to community resources. Promoted positive communication support between parents and teacher. Partnered with parents to reinforce test strategies during state testing in line with classroom teachers and district objectives. Provided weekly workshops of food and nutrient to parents and students at French Elementary.  07/1985 to 09/2009 Clerk/Receptionist Company Name － City , State Customer services Delivered exceptional service by greeting clients Regularly checked on clients to ensure satisfaction General clerical duties such as typing, answering the phones, copies faxing, creating memos, filing, and maintaining records Education 2009 Master of Science : Education Administration Grand Canyon University － City , State , USA ​​ 1995 Family and Consumer Science Lamar University － City , State , USA Additional hours in Dietetics and Nutrition Professional Affiliations Alpha Kappa Alpha Sorority Beaumont Teachers Association Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical,  documentation and shorthand, research,  lesson planning, newsletter development, coding and filing Effective - Efficient -Dedicated- Positive ",TEACHER 628," PERSONAL TRAINER Summary Accomplished Assistant Store Manager with 10 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people management. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Retail professional with extensive knowledge of the supplement industry, including current trends. Enjoys helping customers find the new and exciting products. Experience Personal Trainer Jun 2010 to Current Company Name － City , State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, and fitness guest expert on WEOA 98.5 Evansville radio, with 15,000+ listeners Work with personal healthy lifestyle and training clients to determine overall health, nutrition, and fitness goals, then tailor workout and nutrition programs to help clients meet goals Develop personal brand and do client outreach using social media and online tools such as Instagram, Facebook, Google+, etc. Coordinated & lead pre-sales and opening, with a total of 1,000+ members signed on or before opening day Consistently provided excellent customer service and assisted in account management for 15,000+ members Recruited, hired and trained a staff of 20 full-time and part-time employees to provide excellent customer service to 15,000+ members Maintained the overall operations of the facility including maintenance, cleaning staff, and inventory Responsible for completing payroll, scheduling and reporting to corporate office Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Exceeded company objectives with Sales. Hired and trained 90% of staff. Trained, coached and mentored staff to ensure smooth adoption of new program. Planned and led three training sessions to promote sales team professional development and sales goal reinforcement. Entered numerical data into databases in a timely and accurate manner. Obtained scanned records and uploaded them into the database. Scanned documentation and entered into the database. Reviewed and updated client correspondence files and scheduling database. Maintained daily bookkeeping report. Led the creation of recruiting plans for all open positions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Screened all applicants based on theirTrained new sales associates Trained new sales associates each quarter. Alerted customers to upcoming sales events and promotions. Cleaned and organized the store, including the checkout desk and displays. Stocked and replenished merchandise according to store merchandising layouts. Operated a cash register for cash, check and credit card transactions with 100% accuracy. Completed all point of sale opening and closing procedures, including counting the contents of the cash register. Handled all customer relations issues in a gracious manner and in accordance with company policies. Welcomed customers into the store and helped them locate items. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Mentored new sales associates to contribute to the store's positive culture. Followed merchandising guidelines to present visually appealing displays. Answered customer telephone calls promptly and in an appropriate manner. Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client. Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form. Helped clients to reach their goals through consistent motivation, education, and accountability. * Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client * Educated clients on proper nutrition, cardio capacities, and correct workout and weight-lifting form * Helped clients to reach their goals through consistent motivation, education, and accountability Assisted clients in determining their overall health, nutrition, and fitness goals, then determined tailored workout and nutrition programs best suited for the client Responsible for new client outreach and retention Accomplishments 1st Place, Muscle Model - WBFF Amateur Las Vegas World Championships 2014 (which led to earned PRO card) Fitness Manager Mar 2015 to Mar 2015 Company Name － City , State Team Leader Tracking Sales Help and Development in Training Programs Manage 16 Personal trainers Oversee All Operations on the floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma , buisness southern indiana － City , State , united states some college/ Coursework in Business, Management and Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified - Weight Lifting, Kickboxing, and Aerobics Any other certifications? Current Personal Training Insurance through Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs ",FITNESS 629," SALES COORDINATOR Summary Current MS of Data Analytics graduate student with exposure to data analysis and modeling skills. Seeking evolutionary role in analytics that will allow to adapt and change to company and problem solving needs. Skills Excellent quantitative skills Advanced MS Office Suite knowledge Strong knowledge of R, Excel Advanced Excel modeling Excellent research skills Business systems analysis Knowledge of statistical analysis and Superb communication skills Algorithm development Business Domain, Statistics and Interpretation, Mining, predictive analysis, and coding Visualization and exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++  Report Generation Education and Training Master of Science , Data Analytics 2018 University of Houston － City , State Data Analytics BBA , Finance 2005 University of Houston － City , State Finance Finance Experience Sales Coordinator Jul 2016 to May 2017 Company Name － City , State Heavy cold calling to new and existing oil and gas, energy, and aerospace clientele to increase revenue and market penetration Managed a portfolio of 250 accounts that generated 36% of increased proposals in 4 months. Conducted business to business telephone sales. Researched sales and contact information for prospects and created reports for business development managers Inside Sales Representative Aug 2015 to Feb 2016 Company Name － City , State Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Wrote sales contracts for orders obtained and submitted orders for processing. Achieved 170% of first 90 day quota, earning 2nd highest rookie quarter in 21 year company history. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Emphasized product features based on analysis of customers' needs. Inside Sales Representative Sep 2014 to May 2015 Company Name － City , State Developed competitive comparison tables of steel grating pricing, fees, ratings, category and product performance to use for account sales calls. Created sales contacts with on- and off-premise accounts. Built client relationships by acting as the liaison between the drafting and sales teams. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Recruiter Feb 2007 to Oct 2014 Company Name － City , State Developed creative recruiting strategies that met small to mid-sized broker dealer staffing needs. Managed all aspects of advisor transition cycle, from initial set to on boarding. Served as link between broker dealer and advisor by handling questions, interpreting contracts, and resolving transition issues. Memberships/Scholarly Societies University of Houston- Downtown Analytics Society. Skills Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter ",SALES 630," ENGLISH TEACHER Summary I am an imaginative teacher committed to staying current with the latest teaching theories and trends, as well as with behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) and psychology. Highlights Valid and Current Teaching Certification in Connecticut Kind and empathetic towards students Background Urban public schools Grades 7-12 Ph.D. in Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate in Women's Studies National Institute of Health/ For Human Participants Approved Ongoing PD in current methods and developments in pedagogy Excellent with developing positive rapport with students Developed common core skills with classroom work for each marking period/and for each grade and assignment Made oral presentations/projects mandatory for each student 5x per year- great practice for kids to work with others and impress others-aligned with Common Core strands Developed pre/post CFAs for each unit to coordinate with standardized testing Dissertation topic-prejudices - origins and resolutions Accomplishments Led 8th grade writing increases on standardized testing 18% from previous year (through innovative instruction methods) and higher than 2 other classes at same level ESL students achieved with MS Office / Technology pre-lesson scores 0-45 and post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story with choosing formats and setting up personally - Co-taught class with TESOL teacher class of 35 students Coordinated after-school writing club for poetry, lyrics, and stories in a magazine/blog format Established drama club for 7th and 8th graders - produced plays 2 performances annually Opened before and after school chess fun tables for learning/practicing Experience English Teacher Oct 2014 to Jun 2015 Company Name - City , State Helped students develop and improve study methods and habits; Worked cooperatively with special education and ESL teachers to modify curricula for special education and ESL students according to Individual Education Plans (IEPs); Continued to develop knowledge of my content area ELA through continued education courses; Established and enforced rules for behavior among students; Alerted administrators to any concerns about student performance and progress; Set and enforced clear deadlines for student work and integrated technology into the curriculum to develop students' word processing and research skills; Incorporated engaging texts to enhance literacy skills and foster a fun and engaging learning environment; Assessed student progress weekly, monthly and quarterly; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Implemented remedial programs for students requiring extra help; Encouraged discussion of class material to promote critical thinking; Established positive relationships with students, parents, colleagues and administrators. Professor of English Jan 2002 to May 2014 Company Name - City , State Taught computerized reading and writing.. as well as general reading and writing in lecture/listen/discuss style. Presented all class material and policies accurately and clearly for 2 classes each semester; Used a variety of teaching methods such as lectures, discussions and demonstrations and technology; Encouraged discussion of class material to promote critical thinking among students; Participated in regular training courses to keep up-to-date with new teaching methods and developments in the field; Kept accurate records of student performance, maintaining the confidentiality of student records and information at all times;. English Teacher Aug 2001 to Dec 2011 Company Name - City , State Used a variety of teaching methods such as lectures, discussions and demonstrations-created oral feedback and critiques for writing assignments with each student having a chance to speak; Participated in data training and data teams/created forms for team and stats; Revised curricula to align with Common Core skills; Enforced both classroom and administration policies and rules at all times in my classroom and halls; Instituted SAT vocabulary technique in classwork;. English Teacher Aug 1998 to Jun 2001 Company Name - City , State Presented all class material and policies accurately and clearly for 5 classes each marking period; Implemented new strategies for classroom management; Used a variety of teaching methods such as lectures, discussions and demonstrations/technology; Met with parent/guardians to discuss students' progress at least once per MP; Enforced both classroom and administration policies and rules at all times; Created after school writing program; Revised curricula for ELA content area;. Education Ph.D , Counseling Psychology 2012 Walden University - City , State , USA Counseling Psychology Transcripts are attached to this packet Master of Science , English 1999 Southern CT State University - City , State , USA Earned Certificate in Women's Studies Bachelor of Science , Education/English 1993 Southern CT State University - City , State , USA ",TEACHER 631," R GRAPHIC ARTIST, DESIGNER Focus - Graphic Design / Digital Art Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications. Summary of Qualifications (CAD): Gerber Systems Photoshop, Illustrator, InDesign Microsoft Office Suite Windows & Mac environments ZBrush, Cinema 4D, VUE Self-motivated professional Resourceful researcher Quick learner Broad availability Digital and Manual Illustration Skills Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite. Composition and layout for marketing collateral using InDesign. Manual sketching and mood boarding for look development of characters, live or digital, in accordance with director. 2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems. Experience Graphic Artist, Designer City , State Company Name / Feb 2016 to Current Design album cover art. Design promotional posters and postcards. Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications. Technical Designer / Patternmaker City , State Company Name / Jan 2000 to May 2015 Managed pattern and grading timelines for stage costumes and cast member uniforms.  Quality assurance and determined Spec guidelines. Problem-solving for sizing and fit challenges. Technical Illustration for PLM documentation. Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste. Maintained BOMs Design and Patternmaking Assistant City , State Company Name / Mar 1997 to Jun 1999 Refresh and customize theatrical costumes for each play Assist in prop-making and decoration Maintained costume library Freelance Costume Design City , State Company Name / Mar 1997 to Jun 1999 Assisted AFI students in developing character looks for their short film projects Worked closely with director, head designer Education and Training Certificate of Proficiency : Graphic Design / Animation Studio Arts, Ltd. 2016 City , State , USA Computer Aided Design, Lectra / Gerber Systems Art Institute & LA Trade Tech City , State , USA Digital Design, Patternmaking, Grading, and Marker-Making coursework Associate of Arts : Fashion Design Brooks College City , State , USA ",DESIGNER 632," PERSONAL TRAINER Summary Hard working, seasoned customer service professional with extensive experience in face to face service and sales, seeking a new opportunity in a stable organization where I can use my skills and knowledge to make a positive contribution and assist in the growth of both the company and my personal career. Highly motivated professional with excellent interpersonal and motivational skills Infectious enthusiasm and positive attitude Extensive experience meeting goals; both personal and professional (i.e., sales, fees, gross profit, contribution, and hours) Experience and successful track record of managing others Proven experience in sales: over $150,00 dollars sold in 3 years Building and maintaining relationships with key customers and business leaders in the community Experience gained in leading staff in business development, customer retention, recruiting, and expense management Self-motivated individual continuously striving for success Strong sense of discipline and desire to learn new skills Works well as an individual or as part of a team Ability to easily anticipate the needs and desires of customers Works well under pressure and deadlines Experience Personal Trainer , 09/2014 Company Name － City , State Provide orientation and instruction to member pertinent to apt technique, suitable exercise intensity, body mechanics, frequency and duration along with right selection and equipment usage. Supervise directly exercise session and perform one-on-one with all members. Ensure to correct body mechanics, exercise technique and form. Oversee individual response towards exercise and modify program as appropriate. Forecast member needs and progress rate along with present new exercises as required to sustain progress of member. Consult members to identify health history, personal goals, previous exercise history plus lifestyle factors affecting success potential. Prepare individual exercise program on basis of health history, member's personal goals and fitness assessment results. Maintain and manage top level of customer hospital associate plus physician satisfaction pertinent to fitness programs, exercise equipment along with interaction with all fitness associates. Promote affirmative, client-focused relations with all customers. Maintain and update records of member training and productivity for Fitness Manager. Fitness Manager , 09/2013 to 08/2014 Company Name － City , State Recruited and train Personal Trainers in their respective job duties. Prepared weekly schedules and work assignments for Fitness Trainers. Ensured that the customers are given high quality services and assistance when needed. Assisted in developing and maintaining workout programs. Stayed abreast on latest updates in fitness industry. Ensured gym facility is maintained clean, safe and orderly. Ensured that gym equipment was kept in good working condition. Monitored the initial workouts of new customers and provide feedback. Offer various fitness programs to suite customer's specific needs. Work with other staffs to achieve monthly target. Ensure that all staffs follow center's procedures and policies. Enhance revenue by providing additional discounts and services to existing and new customers. Supervise day-to-day operations of the gym and personal training sessions. Organize educational training, seminars and meetings for personal training staff for professional growth. Resolve issues and complaints pertaining to personal training from customers. Implement customer suggestions and recommendations to optimize training program. Schedule and conduct gym tours to new customers. Maintain all paperwork regarding personal training schedules and procedures. Fitness Manager/ Master Trainer , 08/2010 to 09/2013 Company Name － City , State Served as liaison between the general manager and fitness consultant staff. Assisted the fitness coordinator with the daily operations. Enforce all fitness-related policies and procedures. Execute risk management plan. Recruited, hired, trained, scheduled and assisted in the evaluation of personal trainers, fitness consultants and other staff. Organized and manage all staff meetings. Coordinated continuing education workshops. Verified fitness attendant payroll at the end of each pay period. Maintained fitness activity areas inventory. Making recommendations for fitness center purchasing. Assisted general manager with substitution process providing facility coverage when needed. Served as liaison between the fitness attendant staff and equipment technician staff. Personal Trainer , 12/2008 to 09/2010 Company Name － City , State Assessed the needs and capabilities of individuals through fitness assessment procedures. Advised individuals on the correct method and use of exercise machines and devices including weights. Developed individual exercise programs for individuals based on age and fitness levels. Provided instruction in a variety of fitness activities including non-gym related activities. Motivated clients to work to his/her maximum and safe potential for the entire workout. Assured all exercises are done with proper form and technique maximizing results. Helped clients develop realistic, attainable goals and continually modifying training objectives. Education Bachelor of Science : Exercise Science and Human Performance , 1 2008 Exercise Science and Human Performance A.A : Exercise Science , 1 2006 Mesabi Range Community College － State Exercise Science AFPA Nutrition Certification Completion Buena Vista University － City , State Skills apt, consultant, client, clients, general manager, instruction, inventory, meetings, payroll, policies, progress, purchasing, quality, risk management, seminars, technician, workshops ",FITNESS 633," SERVICES ENGINEER Summary Seeking a challenging and exciting job in a growth oriented industry were my potential for hard work and skills will be fully utilized Experience Services Engineer January 2007 to January 2010 Company Name Electrical items, for LEGRAND, HAVELLS, INDO ASIAN, From 2010 to march 2013 Job Function - Working as the Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group is the He started as a Technical for TVS Motorbikes. was later moved to head our General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, the importation, Sales, distribution, servicing & repairs of motorcycles, air conditioners, television Presently, I am working as their SERVICE CENTRE MANAGER. My job involves regular check up of the brand NEW BIKES before they are delivered to Customers. I also attend to each and every Bike which comes for Repair. Preparing the Job-Card according the need of the CUSTOMER and according to condition Of the Bike are carried out systematically under my Supervision. Since I am The In charge of Workshop, all the Repairs, Replacement of Spares, fixing of Parts, lathe work, vulcanizing work, electrical work, wiring work, etc are in consultation with me. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles estimation of restructuring, etc. I also give the Annual requirements of Spares Needed for Workshop, Spares Shops and regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD is the Authorized Dealers for TVS Motorbikes in Uganda, East Africa. They have extended their operations in Rwanda & Burundi. They have a full fledged Workshop, Service Centre, Sales Offices with Beautiful Showrooms with qualified people to handle each. their SERVICE CENTRE MANAGER January 1994 to January 2007 Company Name My job then involved regular check up of the brand new bikes before they are delivered to Customers. I also attend to each and every Bike which comes for Repair, Preparing the Job-Card according to the need of the customers and the Bike conditions are carried out systematically under my Supervision and since I am in charge of workshop, all the Repairs, Replacement of Spares, fixing of parts, lathe work, vulcanizing work, electrical work, wiring work, etc are under my supervision. I do the certification of work done in Workshop. I also estimate the cost involved for Repairs, genuine Spares, accident vehicles and estimation for restructuring, etc. I also give the Annual requirements of Spare parts needed for Workshop, Regular Free Services as accepted by the Company for the New Bikes are Conducted as per the norms and conditions laid by TVS MOTORS CO., of India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: - 560019. Ph: 080 26678266 / 080 26678229 The Well Known Brand of TWO-WHEELERS in INDIA, viz. Services Engineer January 1990 to January 1994 Company Name As the Service Engineer, I worked in the Service Department of the Company looking after the Services before and after the Sales of TVS Company Motorbikes. Looked after the Sales of TVS Motorbikes in addition to Services. Besides, I was looking after the Spares of TVS Motorbikes. 080 26540474. Bharath Automobile Agency is the Authorized Dealer / Sales & Service Agency of the Well Known Brand of TWO-WHEELERS in INDIA, viz. Customer Relations Officer Company Name Looked after the Sales & Services of TVS Motorcycles. Besides I was. In charge of Clients Bikes Services before and after Sales. Looked after. All the Complaints and handled all the problem associated with the Bike. Clients compliance was my asset. Education Data Entry - Six Month Course : 1995 KARANATAKA INFOTEK (Regd － City , India PUC 2Nd year Diploma : Computer Applications , 2002 F. B. INTERNATIONAL Computer School － State , India Computer Applications Personal Information Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Interests ANAND.C # 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken in Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details : Name : Anand Father Name : Chikkegowdappa Date of Birth : 23.06.1975 Age : 37 Years Marital Status : Married Passport No : F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm that all the above details are true and to the best of my knowledge. Date : - 02-05-2014 Place: - Bangalore (INDIA) [ANAND.C] ",AUTOMOBILE 634," DIGITAL MARKETING MANAGER Summary 10 years of experience with both agency and client side experience. Strong written & presentation skills, creative & strategic thinking, and analytical skills with the ability to operate at both the strategic and tactical levels. Along with excellent time-management and project-management skills, relationship building, team management, market research and consistency in tune with latest market trends. Highlights Mac and PC; Microsoft Windows and Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 to Current Company Name City , State Responsible for planning, optimizing, implementing and analyzing natural and paid search engine marketing activities; aligning top-to-bottom management of our pay-per-click (PPC) and search engine optimization (SEO) activities. Manage a team of 5 employees. Develop and maximize the sales funnel process from audience to acquisition to grow revenue. Drive sustainable revenue growth trajectory and ensures positive return on investment while keeping an eye on managing above and below the line performance goals Execute integrated marketing plans to build brand awareness and acquire new customers using digital marketing. Help drive overall Content Marketing strategy for Lead Gen Programs. Influence Social Media Marketing Strategies to help generate ROI through all channels. Measure, test and optimize acquisition campaigns to drive new revenue, ensure acceptable ROI, conversion and lifetime value metrics. Responsible for all budget management associated with SEM. Manages all relationships with external vendors. Provide digital marketing thought leadership to organization. Stay current on research and emerging trends - clearly communicating an impact of changes and new developments. Develop and facilitate training sessions to grow knowledge across SEO, PPC and Digital Marketing Develop best practice guides around SEM. Develop and implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 to 11/2012 Company Name City , State Primary owner of strategic planning, development and execution of critical marketing programs including but not limited to SEO, PPC, Email, Content Marketing programs. Responsible for developing the overall email strategy that best meets the business needs; this includes email frequency, email address management, email subject lines and coordination of various tests as identified by the segmentation and media teams. Testing includes offers, customer segmentation, creative and messaging. Conduct research and analysis to prioritize all initiatives based on opportunity and business priority alignment. Increase traffic, revenue and business acquisition through paid and natural search. Owns all relationships with external vendors Lead internal cross-functional team and external vendor partners in completing project activities on-time and within budget. Oversees invoicing for all vendors Collaborate with key functional areas to evaluate performance and provide recommendations Manages 4 direct reports to facilitate timely completion of projects. Prepare and communicate both regular and ad hoc reporting on online marketing performance. Independently works with business stakeholders to identify KPIs, develop dashboard or scorecard reports and interprets metrics to deliver sounds, data driven recommendations. Provide opportunities for associates to take ownership of initiatives and coach to successful completion. Sr. Marketing Manager 06/2011 to 02/2012 Company Name City , State SEO Project Management Clients: Procter and Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn and Cascade Create a detailed project plan and marketing strategy in alignment with brand and search campaign goals and objectives Ensure the successful execution of key plan deliverables in accordance with deadlines, scope, account hours and budget Work in conjunction with external agency partners to coordinate execution and timing of plan milestones Initiate and manage campaign tasks and deliverables in accordance with the project plan, deadlines, resource availability & scope Manage day-to-day operational aspects of accounts, as well as client/external agency interactions Collaborate with external partner agencies and stakeholders to ensure unified goals, plans and timing Document key performance metrics to monitor campaign Monitor campaign hours, resources and scope to ensure work is within budget Identify activities that may lie beyond the scope of the campaign and escalate to the appropriate internal stakeholders Develop plan and process documentation to monitor progress of the campaign Build strong, positive relationships with external agency contacts and internal team members Foster the exchange of ideas, takeaways and best practices throughout the project management team and agency Manage 4 project managers (on my brands) and Project Management department interns and evaluate performance quarterly. Sr. Marketing Manager 09/2010 to 06/2011 Company Name City , State e-Marketing and Creative Services Clients: Human Recourses, Recruiting and Trainingas well as own and manage WSM (Web Search Marketing Solely manage the Web Search Marketing (SEO) project - involving 18 separate product groups - encompassing over 3000 pages on the MathWorks website. Includes developing new plan, process and schedules to kick project off from scratch. Oversee all creative initiatives for Human Resources, Recruiting and Training. lead project for Career Page redesign) Manage email program - careers and newsletters. Successfully develop strategic strategies and project plans/schedules. Actively analyze competitive companies in order to improve understanding of customer needs and expectations. Prepare and lead weekly status meetings. Work with internal clients on yearly planning and budgeting. Sr. Program Manager 04/2010 to 09/2010 Company Name City , State National Association of Realtors, National Pen, Newsweek and HouseLogic.com Organizes, plans, and works cross-functionally with clients' marketing & technology teams as well as internal e-Dialog teams to deliver on clients' expectations, developing email strategies, detailed project specifications and providing end-to-end project management. Work to grow and develop the clients' overall email program through industry best practices, privacy and legal requirements, identifying efficiencies and improving relevancy Participate in development of strategy discussions, client presentations, marketing and tactical plans Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments Manage monthly client billing, overall budget and forecasting Member of the Process Task Force for Professional Services. Sr. Account Executive 06/2006 to 04/2010 Company Name City , State Staples own in-house agency Technology (Easy Tech), Copy & Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 to 06/2006 Company Name City , State GE, Workscape, Life Line and Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 to 11/2005 Company Name City , State Education BS : Business Administration Marketing Psychology 5 2005 Framingham State College City , State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed through the Ad Club as well as Effective Speaking/Advanced Effective Speaking courses and Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website ",DIGITAL-MEDIA 635," OFFICE ADMINISTRATOR Professional Profile Skilled and highly organized professional, leveraging operational and interpersonal abilities developed during education and experience to excel in administrative operations. Operational Support: Track record of contributing effectively to productive operations, supporting goals and assisting management in daily functions, event planning, and marketing efforts. Strong organizational skills and eye for detail; able to accurately manage records and files, as well as proofreading documents. Communication Strengths: Proven ability to develop positive relationships with both customers and team members. Able to provide customer service by phone and in person, clearly presenting information and answering questions, as well as promptly resolving issues. Consistent success collaborating with team members on daily operations and special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) and Web Expression, Constant Contact, and Internet research and applications. Current education in Technology Management and computer skills certificates; adept in spreadsheet, database, and presentation development. Key Strengths: Demonstrated commitment to high performance and exceeding expectations, as well as identifying and recommending potential improvements. Able to quickly learn and excel in new responsibilities, as well as adapting skills to changing needs. Proven success in fast-paced, deadline-driven environments, multitasking to manage competing priorities. Qualifications Fundamentals *Office Administration *Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional and mature Dedicated team player Relevant Experience Promoted to Office Administrator II after 24 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 20 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Experience Office Administrator 01/2011 to 01/2014 Company Name City , State Support Senior Managers and other staff in administrative procedures. Answer phones and transfer calls, facilitating communication between customers, contractors, Warehouse Clerks, and Pick-up and Delivery Managers. Assist in resolving issues, including incorrectly delivered packages and incorrect addresses. Collaborate with customer service to successfully address problems and ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, and personnel records, as well as processing electronic payroll entries. Submit terminal invoices to Senior Manager and corporate office. Prepare reports, graphs, and presentations. Distribute incoming mail and documents for office. Stamp and meter outgoing mail, as well as coordinating express shipping for customer COD checks. Coordinate with vendors on facility and equipment maintenance. Organize interviews for potential employees. Effectively multitasked to manage time-sensitive priorities in high-volume environment. Strategically managed warehouse supply ordering for terminal to maintain within $10,000. Student 01/2010 to 02/2011 Company Name City , State Develop skill in key office technology applications, including spreadsheet, database, and presentation development, as well as Web design. Research company information and prepare reports and presentations. Collaborate in group projects. Conducted extensive research on company history, products, and services, presenting results in class. Collaborated successfully with team members on brand analysis project. Public Relations Intern 08/2009 to 05/2010 Company Name City , State Supported Chamber President and office staff. Managed front desk reception, communicating with customers by phone and in person to provide information on welcome center and local hotels, transportation, and activities. Assisted in planning events and coordinating marketing operations. Filed and organized operational documents and customer correspondence. Maintained and updated client directory. Proofread e-mail communications. Assisted in organizing auction event, raising more than $25,000 dollars. Consistently evaluated office operations to recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 to 01/2007 Company Name City , State Directed assembly of automobile seat components, as well as testing and inspecting seats. Ensured compliance with operational description to maintain safety. Collaborated with team members to ensure efficient manufacturing process. Trained new employees and answered questions. Successfully completed tasks ahead of schedule while maintaining quality in high-pressure environment. Consistently demonstrated willingness to adapt to new operational tasks and assist team members. continued. Education Bachelor of Science : Technology Management EASTERN MICHIGAN UNIVERSITY City , State Technology Management Administrative and Information Management 2010 HENRY FORD COMMUNITY COLLEGE City , State Office Administration coursework Coursework in Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design ",PUBLIC-RELATIONS 636," FREELANCE PRODUCTION MANAGER - MEN'S & WOMEN'S WOVENS/KNITS Summary Creative Development and Production Manager with a strong background in Men's and Women's Wovens, Denim, Knits, and Graphics. Passion to expand upon current skill sets and areas of expertise. Sets and maintains high personal and professional standards. Creative strategic thinker; strong ability to quickly identify, analyze, and resolve challenges to achieve the most effective outcome. Highlights Fabric and trim vendor relations Strong cost negotiation skills Superior communication skills WebPDM and PLM Extensive print knowledge Wash development Apparel construction Experienced in traveling to Asia factories Experience Freelance Production Manager - Men's & Women's Wovens/Knits July 2015 to Current Company Name － City , State Daily overseas communication with multiple factories regarding status of fit, PP, and TOP samples, bulk production issues/deliveries, and business strategies. Negotiated costing on factory level as well as at customer level to achieve IMU goals for company as well as customer. Sourced styles with various factories and costed garments before sales meetings; suggested changes to lower costs. Daily maintenance of data and reports for production matters and provide weekly WIP reports to customers. Aided in arranging shipments of bulk production based off of factory capability, delivery slides, customers ship windows and vessel dates. Maintained all on hand inventory records on a daily basis, issue Purchase Orders, and Sales Orders in Sage system. Managed the costing and negotiation process for 50% of the total business with overseas vendors in Hong Kong, Vietnam, Cambodia, and India to ensure 80% target margin was achieved · Maintained production calendar and managed wip reports to ensure 100% on time delivery of goods · Negotiated discounts if vendors were unable to maintain target delivery Monitored all PO's from inception through delivery to ensure accuracy throughout. Associate Pre-Production Manager - Men's and Women's Graphics October 2014 to June 2015 Company Name － City , State Managed the design and development cycle for 160 styles and 400 skus per season · Created reference library and standardized all graphic print techniques to ensure brand aesthetic was met across all vendors Partnered with Hong Kong counterparts directly with Peru factory to establish new techniques on a seasonal basis · Partnered with Design to ensure accurate creation of tech packs and artwork, as well as execution of graphic techniques throughout design cycle · Evaluated and negotiated all costing and allocations ·resulting in an 8% overall cost savings Served on PLM implementation task force. Associate Product Manager - Men's and Women's Knits and Graphics December 2012 to October 2014 Company Name － City , State Developed, sourced, and placed 80 styles and 200 skus per season on a 4 season basis; emphasizing quality and maintaining mark-on plans · Actively facilitated communication between vendors and cross functional teams such as Merchandising, Design, and Technical Design · Regularly met with Merchants throughout the line building process to maintain awareness of overall assortment and key items ·Closely monitored production schedules, purchase orders and delivery schedules · Evaluated vendor costing and maintained all costing references for best possible pricing ·resulting in a 4% cost savings from 2013-2014 Tracked and ensured all delivery dates were maintained from proto to sales sample, to bulk Product Development Associate - Women's Blue Label Denim July 2011 to November 2012 Company Name － City , State Served as liaison between Design, Production, HK/Italy counterparts and directly with Tunisia factory on the development cycle for 20 styles and 30 skus per season on a 6 season basis ·Partnered with the Design and Fabric teams in the selection of seasonal fabrics and new wash development · Partnered with Design and Tech to ensure accurate and timely initial development including: fabric/trim selection and development and label/packaging development · Coordinated with Trim/Print teams and external vendors in complex developments including beading, embroideries, hardware, and prints · Found creative solutions to design/development issues as they arose and resolved quickly Product Development Assistant - RRL April 2008 to June 2011 Company Name － City , State Managed development cycle for all Non-Denim Roughwear, Denim & Chambray Shirts, and Woven Headwear for 60 Men's and Women's styles and 80 skus per season on a 4 season basis Partnered with Design in accurate creation of initial tech packs including: fabric/trim selection, label/screenprint/packaging development, and wash development Traveled to Asia and worked directly with factories to ensure all initial development was executed correctly· Served as liaison between Design, Tech, Production, Fabric Manager, Trim Manager, and HK counterparts to ensure that design calendar was maintained, all key dates were hit, and any pending issues were quickly resolved · Tracked all showroom samples to ensure on time delivery resulting in successful showroom openings · Attended fittings and communicated any issues to HK counterparts. Administrative Assistant - RRL April 2006 to April 2008 Company Name － City , State Provided administrative support to SVP of RRL Design, VP of RRL Design Operations, and VP of Denim · Worked with Accounts Payable and external vendors to ensure timely processing of invoices · Maintained Travel and Entertainment, Proto, and office budgets Coordinated with vendors to assist in the production of RRL's Product Knowledge Guide · Contributed to multiple successful showroom openings by tracking sample status and organizing received samples. Office Manager May 2004 to February 2006 Company Name － City , State Managed day-to-day operations of 45-person office (calendar management, phone support, petty cash, records organization) Provided administrative support for five executives including: President, COO, and Senior Vice President · Provided support for offices in Los Angeles, San Francisco, and Orange County · Created and maintained budget for office. Education BBA degree : Design and Management Parson's School of Design Marketing, Public Relations, Advertising, International Business, Entrepreneurship, and Fashion Illustration Skills Business Strategies, Budget Maintenance, Costing and Vendor Negotiations Fabric Development, Trim/Hardware Development, Print Development, Packaging Development Quality Control, Merchandising, Inventory Management WebPDM, PLM, Illustrator, Microsoft Office, SAGE, MAC and PC Literate ",APPAREL 637," GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional with excellent technical, analytical and communication skills demonstrated in ten years of experience in the agricultural sector, specifically in the Research and Development division with an extensive knowledge of biological control in the field of Entomology Core Qualifications Background in biological control using member from the Coleopteran family of insect Expert in data analysis Area wide surveys and data collection for research Data presentation Experimental design/implementation Accomplishments Successfully determine the biology, reproduction and the effect of chemicals on the Thalassa montezumae , a predatory beetle of the new invasive scale insect Phalacrococcus howertoni in South Florida. Integrated Pest Management Workshop Identification of Scales Mealybugs and Natural enemies. Identification of Mites of economic importance to the Caribbean and their Natural enemies Training Seminar on Management of Protected Cultivation Insect. Identification of Nematodes for Professional Consultants Green house training course. Experience Company Name City , State GRADUATE RESEARCH ASSISTANT 01/2013 to 04/2016 Assist with various research project in the Center of Biological control lab. Developing a potential biological control for Croton Scales ( Phalacrococcus howertoni ). Maintain culture of Croton scales and Thalassa montezumae under green house and laboratory conditions,. Company Name City PLANT PROTECTION OFFICER - Entomology 10/2011 to 12/2012 Rear Parasitoids wasp ( Anagyrus kamali ) and release in areas affected by the Pink Hibiscus Mealy bug ( Maconellicoccus hirsutus ) with 95% success rate and determined parasitism levels at each site. Record data. Maintain cultures of Pink Hibiscus Mealybug and Anagyrus kamali at rearing facility. Develop solutions for pest problems in yam ( Dioscorea spp .) in Jamaica Establish and conduct field evaluations with treatments against yam nematodes. Develop Citrus Greening Management Programme in Jamaica in collaboration with Food and Agriculture Organization and Government of Jamaica Components. Assist in the Island wide survey for incidence of citrus greening and parasitism levels of Tamarixia radiate . Assist the monitoring programme for the Area-wide Integrated Management Systems (AIMS) for Citrus greening in citrus orchards. Develop management program for the Beet Army Worm( Spodoptera exigua ) and monitoring of farms in affected parishes. Establish & maintain Beet Army Worm culture in the laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management of major pests of crops under Protective Cultivation in Jamaica Data generated on temperature, humidity and pest status in greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 to 10/2011 Receive diagnostic samples from extension officers and farmers. Prepare samples for diagnostics. Rear and preserved specimens as necessary. Establish experimental plots. Visit field for prescribed observations and data collection as was set out in proposals. Monitor on and off station experimental plots for infestations. Maintain inventory list, materials and lab space. Work on all research projects in the unit. Assist in Crop and Plant Protection Unit Integrated Pest Management Systems developing on several crops threshold base pesticides. Population dynamic study on Red Palm Mites and Broad Mites. Education Master of Science : Entomology - Qualifying 2016 Florida Agricultural & Mechanical University , City , State , United States Bachelor of Science : Environmental Science 2011 Knox Community College , City , Jamaica Associate of Science : General Agriculture 2006 College of Agriculture Science and Education , City , Jamaica Professional Affiliations Entomological Society of America (ESA) Florida Entomological Society Florida Agricultural & Mechanical University ESA debate team Minorities in Agriculture, Natural Resources and Related Sciences (MANNRS) Awards and Publications Reuben Capelouto Foundation and William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring at Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society of America). Annual Meeting. Portland, Oregon. Developing a Biological Control Measure for the Management of an Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) in South Florida ""Published Abstract. ESA (Entomological Society of America). Annual Meeting. Portland, Oregon. “What is the single best tool to reduce malaria cases throughout the world? “Published Article , 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample and Microsoft office ",AGRICULTURE 638," ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, and detailed oriented manager who, for over 5 years, both directed, and had hands on experience in, all aspects of accounting functions of a small engineering company. A natural disposition for problem solving and attention to detail that has led to a successful 23 year engineering and accounting career. A proven ability to accept and succeed with new challenges and responsibilities. Currently seeking the next career challenge of continuing the path of accounting management in a small to medium-sized company that needs an involved professional with demonstrated leadership experience. Highlights CPA candidate (passed in 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar with multiple accounting packages Comfortable working with teams of management and line employees Accomplishments Built accounting functions, policies, and systems from the ground up of a spin-off/startup firm. Managed accounting and engineering functions of a small, company from inception to sale. Passed CPA exam in the state of Maryland. Experience Engineering Supervisor August 2011 to Current Company Name － City , State Assisted Weatherford accounting team with financial integration and wind down of Aither Engineering, Inc. Supervising company location buyer and troubleshooting issues regarding POs, receiving reports, vendor invoices, and payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing a team of 4 direct reporting engineers and other indirect engineering staff across multiple, simultaneous projects and sites. Serving as a Project Engineer for Tier I (VP level exposure) multi-year product development project involving engineers from 3 company facilities. Providing both technical and professional oversight and mentoring to less experienced engineers including annual performance and merit reviews. Vice President July 2006 to August 2011 Company Name － City , State Built accounting system using Quickbooks Pro for small engineering spin-off from the ground up, passing two DCAA financial system audits. Supervised staff of 7 engineers plus 1 bookkeeper. Developed accounting policies and procedures for AP processing, AR collections, asset acquisition and disposal, allowed costs, and indirect cost pools. Participated in and oversaw all components of the accounting cycle including preparing journal entries, bank reconciliations, and financial statements. Interfaced with and prepared data for both DCAA and investor led auditors. Managed all federal and state tax filings as well as regulatory and DCAA filings such as annual Incurred Cost Submissions. Reviewed company billings for both commercial and government customers. Submitted government vouchers through Wide Area Work Flow system. Prepared annual operating budgets and proposal budgets and monitored budgets for variances. Maintained cash flow projections for company President and was responsible for Treasury functions. Responsible for company HR functions except for company retirement plan. Contributed to engineering projects and programs involving fiber optic based sensors, semi-active dampers, on blade rotorcraft control, and other technologies. Assistant Program Manager July 1995 to July 2006 Company Name － City , State Resuscitated, validated, and and took ownership of a critical, company-constructed simulation tool needed in short order for customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool which allowed company to gain new work with key customer. Wrote technical business proposals and provided engineering assistance on Small Businesses Innovative Research projects, helping grow projects into a self-sustaining business group within the company. Held top secret clearance. Project Engineer January 1992 to July 1995 Company Name － City , State Responsibilities grew from co-op student to lead project engineer for a small engineering company focused on developing sensing and actuator technologies for Defense and commercial applications. Represented company on a multi-company technical team working on a two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed to various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling and simulation of pneumatic systems, 6-degree of freedom (DOF) missile simulations, missile control systems, and medical sensors. Held secret clearance. Education Master of Science : Accounting and Finance , 2012 University of Maryland, University College － City , State M. Eng : Aerospace Engineering , 2001 University of Maryland － City , State Bachelor of Science : Aerospace Engineering University of Maryland － City , State Affiliations American Institute of Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed in AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, and financial statements. Experienced with many accounting, technical, and office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word. ",ENGINEERING 639," DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET * Growth strategies/new opportunity identification and development * Scientific strategy/best practice/scientific excellence implementation * Strong technical expertise (research and product development) * Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. * Broad background in consumer healthcare (OTC's and medical devices) * Proven record of new product development (representing $1B+ sales) * Ability to conduct and interpret consumer tests and translate consumer needs to products * Strong ideation, innovation, and claims generation skills * Leadership of cross-functional, highly matrixed global teams * Extensive expertise in identification and development of high growth opportunities * Supervision of technical experts, formulators, and administrative staff of all levels * Extensive experience in open innovation, licensing and outsourcing * Comprehensive network of global opinion leaders and track record in leveraging consultants * Strong negotiation skills * World-recognized expert in oral healthcare R&D * Working relationship with FDA, Professional, Industry and Research Associations NOTEWORTHY ACCOMPLISHMENTS * Led the development of EPT, the world's first lateral diffusion (stick-based) pregnancy test * Developed the current formula for Listerine, the world's leading mouthwash * Led R&D on numerous solid, liquid, and semi-solid dosage forms on global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, and Sensodyne * Invented neuronal-based biosensors, a new class of biosensors * Assembled and directed one of the industry's first non-destructive analysis labs * Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device * Developed process for pipeline development for GSK's Venture Group * Identified and led R&D process for licensing Aquafresh White Strips * Created a new global platform as key growth area for GSK Consumer Healthcare * Identified and licensed early-stage medical device concept ($1B opportunity) and drove it to clinical prototype within 6 months * Led numerous multi-national due diligence teams, including technical due diligence on Block Drug acquisition Professional Experience Director, New Product Research and R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 to Current Company Name City , State Responsibilities Include: Developing and implementing systems to drive scientific excellence world-wide Reviewing all major scientific programs globally to ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs to develop and support novel claims Coordinating scientific visualization and communication programs Aligning R&D with commercial objectives Developing and implementing metrics for scientific improvement Planning and managing scientific engagement with external experts and organizations Managing global data dissemination plans Supervising strategic publication of scientifically relevant research Developing and managing extensive networks of experts Reviewing and developing talent within R&D Responsibilities Include: Development of global growth strategies Identification and analyses of large growth platforms beyond current divisional expertise Development of technical and business cases for new opportunities Development and implementation of novel research programs to support new initiatives Rx to OTC switches Establishment of new technical and commercial networks to drive Consumer business Technical evaluations for World-Wide Business Development Due diligence for acquisitions Technical support to Marketing, Legal, and Manufacturing Liaising with FDA, CHPA, CTFA, ADA, and other agencies Management of routine and non-budgeted funding appropriations Responsibilities Include: Identification of novel technologies for global oral healthcare business Identification and evaluation of external resources for GSK Evaluation of external oral healthcare technologies Establishment of external research collaborations Establishment and maintenance of academic relationships of interest to GSK Leadership of Strategic Science Initiative for oral mineralized tissue Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators (2002 - 2006) Responsibilities Include: Supervision of Global New Product Research Group All Oral Healthcare Category R&D activities in North America Technical support to Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, technicians, and administrative staff Identification, evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 to 01/2002 Company Name City , State Responsibilities include: All oral healthcare innovation initiatives in North America Liaising between R&D and Marketing, Legal, Manufacturing, and Business Development Liaising with FDA, CHPA, CTFA, ADA, and other agencies Creating and maintaining network of world-class consultants/collaborators Supervision of senior scientists, scientists, and technicians Evaluation and in-licensing of external technologies Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 to 01/1996 Company Name City , State Responsibilities included: All investigational research relating to Oral Care (Listerine, CoolMint, etc.) Supervision of senior scientists, scientists, and technicians Generation of novel technology platforms and products Development of novel physico-chemical models and methods Evaluation of external technologies Leadership of numerous oral care items Liaison between consultants, external laboratories, and Warner-Lambert Product development, patent, and claims generation Project planning, tracking, and coordination (timing, manpower, budgeting ) Responsibilities included: All investigational research pertaining to Oral Care (Listerine, Cool Mint, etc.) Supervision of scientific professionals (Ph.D.'s included) Investigational research for major brands: e.g., Zantac, Rolaids, Benadryl Generation of novel technology platforms and products Team leader of Mouthwash Technology Development Team (12 members) Product development, patent, and claims generation (e.g., FreshBurst Listerine) Support to QA (specialized investigations) Responsibilities included: Supervision of Advanced Microscopy Laboratory Development and implementation of non-standard methods Development of novel non-destructive analytical methods Development of micro analyses (qualitative and quantitative) Support to Product Development Support to QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development and implemenation of digital imaging and data archiving system Responsibilities included: Non-destructive and microchemical analyses (qualitative and quantitative) Microscopy and image analysis methods development Wet chemicals methods development Support to Product Development Support to QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 to 01/1990 Company Name City , State Responsibilities included: Initial installation and configuration of instrumentation in new labs Neuronal biosensor research Microdiagnostic sensor development Training of new graduate students in biosensor research Teaching Assistant, Department of Chemistry and Biochemistry 01/1986 to 01/1989 Company Name City , State Responsibilities included: Development and study of intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction for General Chemistry for majors Laboratory instruction for Instrumental Analysis Quality Control Analyst 01/1981 to 01/1984 Company Name City , State Responsibilities included: Analysis and release of finished pharmaceutical and consumer products Analysis and release of raw materials Manufacturing Investigations SPECIALIZED TRAINING * ""Coaching Masterclass for Senior Leaders, Parsippany, NJ * ""Leading with Impact"", Penn State Executive Leadership Program, State College, PA * Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany * Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL * Colloidal Chemistry, University of Massachusetts, Amherst, MA * Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL * Influencing and Negotiation Skills, Matrix, LTD., New York, NY * Project Management, Catapult Inc., Parsippany, NJ * Information Systems Project Management, Wilhelm Assoc., Huntington, NY * Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. : Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. : Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City , State , US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor of Chemistry and Biotechnology Dissertation: Development and Study of Biosensors Utilizing Intact Chemoreceptor Structures B.A. : Chemistry FRANKLIN AND MARSHALL COLLEGE City , State , US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, and drove commercialization of GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute on Science for Global Policy (membership by invitation only) Publications Saliva Diagnostics: A new Industry"" in Saliva Diagnostics, Wong, DT, ed., der-Smith, """", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy of Marketed Dentifrices Using an In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact of Peroxide on Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification of Caries Inhibition by a Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links the Amiloride-Insensitive NaCl, KCl, and NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design and Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, ""An Optical Approach to the Salivary Pellicle"", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, ""Evaluation of Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, ""Efficacy of Marketed Dentifrices Using an In Situ Caries Model"", 85th General Session and Exhibition of the International Association of Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., ""Accelerated In vitro Stain Formation for High Throughput Screening of Actives"", American Association of Dental Research, Canadian Association of Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., ""Temperature Dependence of Chemical and Mechanical Activity of Traditional Dentifrices"", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., ""Impact of Peroxide Treatments on Enamel Hardness"", International Association of Dental Research, American Association of Dental Research, Canadian Association of Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., ""In vitro Model for the Evaluation of Anticalculus Agent Efficacy"", presented at the 32nd Annual Meeting and Exhibition of the American Association for Dental Research and the 27th Annual Meeting of the Canadian Association for Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch , R.M., Fares, H.M., ""Insights into the Stain Prevention Properties of Aquafresh Whitening Dentifrice"", presented at the International Association for Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., ""In vitro Fluoride Uptake Study of an Anti-hypersensitivity Toothpaste"", presented at the International Association for Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., ""Inhibition of Caries in Rats by a Tartar Control Toothpaste"", presented at the 30th Annual Meeting of the American Association for Dental Research and the 25th Annual Meeting of the Canadian Association for Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; ""Intact Chemoreceptor-Based Biosensors"", presented at the ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., ""The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures"", presented at the Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., ""Listerine Prebrush Rinse: The Plax Attack"", presented at the Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions and Methods for Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology ",HEALTHCARE 640," HR GENERALIST Summary Human Resource Manager adding value by contributing to company growth and profitability. Trusted adviser and strategic business partner. Efficient in developing and implementing HR plans and procedures. Promotes team-oriented, open-door environments conducive to successful workforce. Highly motivated to achieve company goals. Highlights Coaching and training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing and recruiting Succession planning Training and development Accomplishments Submitted over 25 EEOC responses Developed training guides for New Hire Orientation, Time Management System, Applicant Tracking System, and Positive Associate Relations. Introduced the first on-line Applicant Tracking System. Implemented Positive Associate Relations training for salary management. Experience HR Generalist May 2015 to Current Company Name - City , State Address inquires from employees and management regarding new-hire activity and ongoing employee relation issues. Advise top management on appropriate employee corrective actions. Facilitate regular meetings to develop strategies that positively influence workplace relationships. Recruit and interview applicants daily. Implemented an employee recognition and incentive program Generate employee tracking reports each week. Work with senior-level management to create fair and consistent HR policies and procedures. Human Resource Manager June 2004 to May 2015 Company Name - City , State Multi-unit HR business partner upholding Company mission, vision and values system. Support 12 units with over 1000 employees at all levels, including executive leadership. Analyze staffing needs and develop strategies to recruit, train, retain quality talent. Create and utilize job descriptions within all departments. Facilitate meetings to develop strategies that positively influence workplace relationships. New hire and other HR related paperwork compliance. Advise management. Work with operations to establish consistent hiring practices including succession planning. Work with senior-level management to create fair and consistent HR policies and procedures. Review federal and state laws to confirm and enforce company compliance. Advise management on appropriate employee corrective actions. Guide operations on how to conduct background checks and verify references. Employee performance evaluation process and merit program. Address inquires from employees and management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance of company policy. Coordinate performance reviews, assessments, and individual development plans. Process salary changes resulting from merit increases, promotions, bonuses and pay adjustments. Partner with asset protection to train and maintain compliance. Promote quality customer service. Front End Supervisor February 2001 to March 2004 Company Name - City , State Coordinated activities of team members in multiple locations. Recruited, trained and developed customer service representatives. Created training manuals. Monitored daily activities of customer support teams. Monitored program compliance to maximize customer satisfaction and manage associates. Provided departmental reports and updates to senior management. Resolved customer questions, issues and complaints. Customer Service Technical Trainer June 1997 to February 2001 Company Name - City , State Developed documentation for common processes. Trained employees company protocols clearly and efficiently. Researched issues to resolve complaints and answer inquiries. Provided technical support. Built and maintained successful relationships with associates, vendors and customers. Mentored associates and managers. Troubleshot issues and worked with associates to accomplish goals. Bakery Manager June 1996 to June 1997 Company Name - City , State Met customer needs by effectively resolving food or service issues. Followed procedures for safe food preparation, handling and presentation to ensure customer satisfaction. Maintained sanitation, health and safety standards in work area. Performed monthly inventory control and weekly stock ordering. Education Bachelor Of Science : Wildlife and Fisheries Science Pennsylvania State University - City , State , United States Certifications Senior Professional in Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training ",HR 641," HUMAN RESOURCE/ FINANCE ANALYST Summary Human Resource Professional: Seeking a challenging position that will allow me to grow professionally, which requires me to utilize my strong educational, organization, and excellent interpersonal skills. Highlights Microsoft Office Suite (PeopleSoft, Outlook,Word, Excel, Power Point, Publisher). Experience Human Resource/ Finance Analyst June 2013 to Current Company Name － City , State Provide support to Columbia University community by providing excellent customer service via telephone, email and the self-service system. Responsible for resolving customer/ employees problems related to Human Resources, Payroll Labor Accounting transactions, Data, JACS and RAPS applications and Finance. Utilize a variety of systems such as PeopleSoft HCM and other programs used throughout the university. Answer calls in a professional matter, resolving them directly or redirecting them to appropriate department. Responsible of researching and resolving client request and logging all calls in a web incident form. Follow-up with incidents not immediately resolved. Work with HRPC, Payroll Operations, Payroll Labor Accounting, Accounts Payable, Vendor Management, and Purchasing among other departments to resolve incidents, recommend solutions and process any changes. Serve as a resource for HRPC staff providing guidance and assistance when appropriate. Provide accurate trending data; representing the university factually and professionally. Knowledgeable of Columbia University's Human Resource policies, Hiring and recruiting, Workplace notices, Labor Laws, and other essential information. Human Resource Supervisor/Hiring Specialist June 2011 to April 2013 Company Name － City , State Responsible for supervising a group of over 120 employees and clients. Responsible for recruitment of employees, contractors, per-diem and interns. Responsible for employee development, employee evaluations and relations. Conducted all orientation trainings for new employees and meetings. Composed and distributed all relevant employee memorandums. Appraised productivity, handled employee grievances or complaints, and disciplined employees. Coordinated background screenings on all potential employees, per diem and contractors. Complied with state, federal and local employment legislation laws. Coordinated the placement of client with Targeted Case Manager (based on agency guidelines). Worked closely with staffing agencies throughout Osceola and Orange County. Maintained accurate client files and personnel files. Processed and filed documentation accurately and in real time. Provided accurate trending data; represented the company factually and professionally in facility audits, etc. Handled the duties of accounts payable, accounts receivable, and duties of payroll department. Processed all Medicaid and HMO Billing. Oversaw and tracked the company benefits plans and researched new benefit plans. Assisted with administrative duties as directed by the Director. Case Manager/ Counselor June 2009 to June 2011 Company Name － City , State In charge of 80+ cases for women and families in the homeless shelter system. In charge of interviewing clients and doing their admission assessment. Worked closely with housing and employment specialists in helping clients obtain employment and permanent housing. Worked with various staffing agencies for client recruitment (NY Staffing, Access Staffing, Work Force 1 etc). Conducted all Employment Training and employment workshops. Worked with Dress to Success to help clients dress properly for job interviews. Responsible of overseeing specific investigative cases, particularly those with ACS cases or Domestic Violence. Provided immediate crisis response services on call 24/7 Provided crisis avoidance management and training. Interpret legal documents; wrote reports, reference letters and professional correspondence for clients. Education Masters : Human Resource Management , 2015 DeVry University － City , State Human Resource Management Bachelor of Arts : Spanish Communications , 2009 Le Moyne College － City , State Spanish Communications Keller Graduate Management School Languages Fluent in both Spanish and English Skills academic, Accounting, accounts payable, accounts receivable, administrative, arts, agency, benefits, Billing, clerical, conflict resolution, counseling, client, clients, excellent customer service, database, documentation, e-mail, email, employee relations, English, Human Resource, Human Resources, legal, Director, Excel, exchange, Microsoft Office Suite, Outlook, Power Point, Publisher, Word, Payroll, PeopleSoft, personnel, policies, progress, quality, real time, recruitment, researching, Spanish, supervision, telephone, phone, employee development, typing, workflow ",FINANCE 642," BUSINESS DEVELOPMENT COORDINATOR/EVENT COORDINATOR Summary Dynamic and creative Business Development Coordinator with a successful career in marketing,promotions,public relations,project and communications management. Highlights Event Management Negotiation skills Customer Targeting Polyglot Social Networking Online Marketing Strategies  Teamwork Problem Solver Skills Responsible and reliable,Highly motivated for career advancement,Able to deal in a mature manner with problem solving,Willing to learn and accept constructive criticism,Willing to help,Good attitude around others,Calm and focused,Good knowledge of social media,Able to use own initiative and work as part of a team,Excellent communication and organizational skills,Versed in all aspects of marketing campaigns from concept development to execution and launch,Skilled marketing professional focused on exceeding revenue goals,Builder of strategic partnership,New customer acquisition expert who emphasizes a mix online and offline marketing strategies. Experience Company Name November 2013 to Current Business Development Coordinator/Event Coordinator City , State Identify Customer care needs.Networking during events and established good and strong relations, in particular with the main Businessassociations and Companies of the city.Screen potential Business deals by coordinating requirements,developing and negotiating contracts,integratingcontract requirement with business operations.Co-develop and implement strategic marketing.Identify specific opportunities to direct marketing efforts toward particular based practices areas and clients.Deal with the Chamber of Commerce and The Italian Consulate.Researching markets to identify opportunities for events.Leasing with clients to ascertain their precise event requirements.Producing detailed proposal for events.Agreeing to,and managing a budget.Identify professional and trade associations with which the company should affiliate.Assist with the development of proposals and responses.Identify and evaluate cross-marketing prospects, assist with cross-marketing initiatives, and track success ratio.Coordinate content for web, print materials, bc logo etc. Update and edit firm-wide business development materials (including brochures, email alerts and website). Collaborate with others in the marketing department to ensure integrity of the firm brand. Protects organization's value by keeping information confidential. Update job knowledge by participating in educational opportunities,reading professional publication,maintaining personal networks, participating in professional organization. Enhance organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. If Needed Assistant Manager in Opening/Closing of the restaurant. Company Name January 2008 to October 2013 Dental Hygienist City , State Prepares treatment room for patient by adhering to prescribed procedures and protocols.Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.Provides information to patients and employees by answering questions and requests.Maintainsinstrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locateperiodontal disease and to assess levels of recession; exposing and developing radiographic studies.Arrests dental decay by applying fluorides and other cavity- preventing agents.Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and. polishing removable appliances; placing, carving, and finishing amalgam restorations; removing cement fromcrowns and bridges.Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions;providing reminders of time of next dental hygiene visit.Documents dental hygiene services by recording vital signs and medical and dental histories; charting inpatient records.Maintains patient confidence and protects operations by keeping information confidential. Company Name October 2003 to August 2008 Waitress/Bartender/Cashier/Floor Manager City , State DUE srl - Turin Italy Customer care. Assigned tasks to associates, staffed projects, tracked progress and suggest new ideas.Planned and executed events and marketing programs.Developed and executed marketing programs and general business solutions resulting in increased companyexposure, customer traffic, and sales.Cash out.monthly meeting with the staff and owners.Mix and serve drinks to customers directly or through waitstaff.Take orders and serve food and beverages. The DUE srl was a company of multiple business in Turin (ITALY): GRAN BAR Piazza Gran Madre di Dio,2 (Wine Bar) HAFA CAFE' Via Sant'Agostino, 23/C (Moroccan Bar) JAM CLUB Via Murazzi del Po,19 (Bar-DiscoNightclub) ROCK CITY Corso Dante Alighieri, 19 (DiscoNightclub) Cashier and Bar Coordinator during big music events, 12/2006 to 10/2011Movement Torino Music Festival - Turin Italy Under the direction of the immediate supervisor, I was coordinating cashier and bar services.Organize, distribute and verify the work of others.Administrative and accounting duties.Resolve cashier and Bar problems. The Movement Torino Music Festival is a big event usually attended by 6000-15000 people. Education LICEO LINGUISTICO EUROPEO CADORNA 2002 High School Diploma : Foreign Languages City , ITALY LANGUAGES: ITALIAN (Mother Tongue) ENGLISH SPANISH FRENCH Bachelor of Science DENTAL HYGIENE, 2007 UNIVERSITÀ' DEGLI STUDI DEL PIEMONTE ORIENTALE AMEDEO AVOGADRO - NOVARA ITALY Master in social media and digital marketing . TURIN ITALY ",BUSINESS-DEVELOPMENT 643," PRODUCT SPECIALIST Professional Summary Seeking a full-time opportunity that relates to Business Administration Core Qualifications Critical thinking Eye for detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 to Current Product Specialist Company Name － City , State Checked in vendors Changed and verified prices Created and tested promotions Emphasized fast, friendly customer service Offered product recommendations when appropriate 10/2014 to 10/2015 Sales Representative Company Name － City , State Cold-called prospective customers to build relationship Maintained productive relationships with existing customers through exceptional follow-up after sales Delivered products to customers in timely manner Established new customer accounts Evaluated competitors and performed market research Achieved monthly sales goals 05/2014 to 05/2016 Fitness Coach Company Name － City , State Suggested exercise modifications to individual students to avoid strain and injury Encouraged members to continue attending group fitness classes Corrected dangerous movements and suggested alternate exercises Talked one-on-one with members about their fitness needs and eating habits 11/2009 to 10/2014 Assistant Manager Company Name － City , State Executed cash transactions quickly and accurately Greeted all customers Oversaw overnight store operations, including staff assignments and production lists Delegated tasks to team members to optimize productivity Supervised 5-7 employees per shift Ordered and shelved weekly sale items for customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College of Business － City , State Business Administration May 2014 Business Administration Des Moines Area Community College － City , State Business Administration Personal Information Place of Birth: Pella, Iowa Date of Birth: March 16th, 1993 Present Resident in Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, and PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 to Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked on obedience training ",FITNESS 644," FLORAL DESIGNER Summary Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and efficient with the capacity to multi-task. Highlights Inventory control  Employee scheduling Cash handling and banking Floral designer Organized Placing orders in person and over the phone Customer service Excellent multi-tasker Experience June 2013 to March 2016 Company Name City , State Floral designer Designed arrangements for wide range of events, which included wedding and corporate parties. I did all of the prep work as well. I kept the showroom clean and maintained properly for display January 2011 to December 2012 Company Name City , State Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs, as well as floral designing. April 2008 to August 2009 Company Name City , State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags. October 2002 to April 2008 Company Name City , State Manager/Floral designer Opened and closed the store, which included counting cash drawers and making bank deposits.Maintained visually appealing and effective displays for the entire store. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs, as well as design floral arrangements for the cooler display and for outgoing orders. Education Northwestern College City , State , Dupage Medical Assistant ",DESIGNER 645," LOAN ASSISTANT/COMMERCIAL & CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain a position in the Banking/Lending field with an emphasis on customer service where I can provide added value to the company and its clients while at the same time seeking challenges to gain more knowledge and experience to further my career. 22+ years of experience in customer service 13 years of experience in Commercial Real Estate lending 7 years of experience working with distressed/workout loans 2 years of SBA loan experience Motivated self-starter with strong organization, communication and customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability to grow and adapt in a fast paced environment Excellent verbal and written communication skills Strong leadership and organizational skills Effective time management and multi task capabilities Experience 04/2012 to Current Loan Assistant/Commercial & Construction Real Estate/Small Business Loans Company Name － City , State Primary point of contact for the customer throughout the loan closing process. Prepare proposal letter and checklist for Borrowers for each approved new loan. Collect and manage all necessary due diligence. Order appraisals, environmental phase I and other reports related to each loan. Work closely with Documentation and Disbursement teams. Review loan documents and prepare closing package for Borrower. Work closely with title companies - title engagement, requests, review, closings. Manage operations procedures - process payoffs, releases, tax payments, title liens, etc. Input, manage, track and update all ticklers in pipeline. Loan file management and tracking of all loan file documentation. Process Adverse Action files and denied/withdrawn paperwork for pipeline. Process Material Change Forms for loan extensions and/or downgrades. 04/2009 to 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City , State Maintenance, security and sale of real estate properties obtained through foreclosure. Managing expenses/invoices of all OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, and tracking all loan file documentation. Workout activities including but not limited to, Foreclosure, Deed in Lieu and Short Sales. Work directly with attorney's throughout the foreclosure process. Process loan payments. 05/2008 to 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City , State Work directly with the FDIC to resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale of OREO property and liquidation. Order necessary reports and condition of title in preparation of Pre-Litigation Analysis. Preparation of Pre-Litigation Referral Analysis. Preparation of asset management cases and associated documentation. 03/2004 to 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City , State Served as the primary relationship contact for commercial real estate loan customers. Assist with loan proposal preparation. Complete all due diligence on all approved commercial real estate loans. Work directly with auditors (internal and external) for quarterly in-house and annual audits. Monitor commercial real estate loans to ensure compliance of contract terms and conditions Assist and oversee preparation of Loan Documents Worked directly with and assist loan officers with other special projects as assigned. 05/2003 to 03/2004 Commercial Real Estate Administrative Assistant Company Name － City , State Customer service liaison between Loan Officers and customers. Preparation of loan documentation including closing and funding of loan proceeds. Calculation of loan amounts and set up of new loan worksheets. Loan Payments - quoted loan payoffs, received and processed incoming loan payments. Set up of all loan files including ticklers. Loan File management. 06/1998 to 03/2003 Store/Area Manager Company Name － City , State Customer Service Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. 11/1994 to 06/1998 Store Manager Company Name － City , State Developed, implemented and managed programs to achieve retail objectives regarding sales, revenue, expenses, inventory control and customer service. Directed recruitment and retention of staff. Trained, supervised, motivated and evaluated a staff of 6-10 employees. Facilitated individual goal setting and conducted performance evaluations. Coached sales teams to ensure sales quotas were achieved. Education 2011 Certificate of successful completion of Nursing Assistant program (NUR158) : Anatomy/Physiology and Psychology Paradise Valley Community College － City , State Anatomy/Physiology and Psychology 2000 Certificate of Fashion Display & Coordination : Business, Accounting and Marketing Saddleback Community College － City , State Business, Accounting and Marketing 1988 Diploma Laguna Hills High School － City , State 2007 - Successful completion of Financial Analyst and Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills ",CONSTRUCTION 646," EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR Executive Profile As a Chef, I have been exploring my passion for food and developing clean, healthy cooking techniques for over 30 years.This is done by executing successful operations strategies, decreasing staff turnover and developing winning menus according to consumer preferences. Proven front and back of house operations experience with an excellent track record in budgeting, decreasing costs while expanding business operations. Recognized as a highly effective leader with strong strategic planning, communication and staff management skills. This has been proven as a food service director and an executive chef. Skill Highlights Leadership with great communication skills Budgeting and analysis expertise Expense control expert Food and labor cost expert Diverse industry/market Knowledge Vendor negotiations Excellent customer/employee communications Profit generation Core Accomplishments Purchased & initiated a struggling catering company into a very successful catering company and 100 seat restaurant. Increased sales and marketing by 22% from previous year. Mediated vendor relations to decrease food cost by 7% in 2007 annually. Launched ongoing well-received program mentored by the Health Department and ServSafe. To include sanitation, food safety and hygiene. Delegated gourmet dinners for 4 up to parties of 600 with 100% customer satisfaction.. Effectively managed restaurant kitchen, food service director leadership and catering in large volume. Professional Experience Executive Chef/ Food Service Director 02/2008 － Current Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8%. President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City , State Effectively ran and oversaw the daily cafe operations and coordinated and planned events for large catering parties. Responsible for all hiring, disciplinary actions and termination of all employees. Take charge attitude in the kitchen on a daily basis as well as a hands-on manager style at all times. Trained all staff in the functions of the food service duties. Supervised staff engaged in the preparation and serving of fresh wholesome foods to clients for catering jobs and in the café. Cleanliness and safety of food service areas and equipment. Maintains all budgetary & financial records for the food service area. Prepares work schedules and evaluates work performance of staff. Creates menus and recipes for daily café menu and 10- 600 guests catering events. Negotiates and purchases all food service products, including equipment. Maintains ServSafe Certification in accordance with the state and federal laws. Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City , State Provides all phases of the hiring disciplinary actions and termination of employees. Trains staff in the functions of the food service duties. Supervising staff engaged in the preparation and serving of fresh wholesome foods to residents three times daily and special functions/events. Maintaining the cleanliness of food service areas and equipment. Inspecting of the entire kitchen and three dining rooms. Successfully honing in on all budgetary & financial records for the food service area. Performed work schedules and evaluating the work performance of staff. Supervise and maintaining menus and recipes with recommendations of the Dietitian as appropriate. Excellent negotiating and purchasing all Food Service products, including equipment. Maintaining updated records in accordance with federal and state regulations. ServSafe Certification in accordance with the state of Florida Food Management guidelines. Attained average food cost of 26.8% at this time. Labor cost varies from kitchen to kitchen and kept labor cost under the company average of 28% to 26.8%. Head Chef 10/1979 － 01/2001 Company Name City , State Successfully climbed the ladder from cook, toassistant chef to head chef. Education 1998 Associate of Arts : The Academy - Occupational Studies Culinary Arts City , State , USA 1996 General Education Diploma (GED) : The Life Skills Center City , State , USA LICENSES : NRA ProMgt Certifications in the following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management and Cost Control. CEU for Sanitation and Hygiene May 2014 CPR Certification. ServSafe Certification in accordance with the state of Florida Food Management guidelines : Professional Affiliations Member of the American Culinary Federation. References available upon request. ",CHEF 647," SITE ENGINEERING Career Overview 10+ years total information technology experience both locally and internationally with major information Technology and energy companies. Experience with report all non-conforming parts, materials or drawings to supervisor. With assembly and mechanical experience, resolve assembly problems, troubleshoot malfunctions and defects of final assembly. Report other problems to supervisor to obtain assistance. Build a defect-free servers unit and or sub-assembly. Complete required in-process inspection, repair any defects found. Complete final inspection documentation and test of equipment to insure highest quality for delivery to the end user. Follow all procedures and processes provided by engineering in accordance to assembly of unit. Document quality information as required to support quality process. Experience with identify any defects found are documented and corrected prior to delivery of unit. Experience with Build Quality into all products without exception. Experience with daily/weekly production schedule as determined by scheduler. Deep ability to improvise when needed. Profound ability to work with basic math and algebra. Proven ability to define problems collects data, establish facts, and draw valid conclusions. Excellent attention to detail and uncommon ability to complete essential duties and responsibilities in an efficient and timely manner. Great positive attitude with management and co-workers and remarkable ability to work under stress. Effective communication and interpersonal skills and strong ability to work independently or with co- workers and / or management as directed. Orderly, flexible, cooperative and immense ability to follow instructions. Profound ability to comply with required working hours and be on time and dependable. TECHNICAL SKILLS Manufacturing Quality, Controls and Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker and team key player. Like to work with more challenge. High ability for training Mass Storage methods. High leader ship skills. Ability to work with team environment. Ability to fix complex issues (HDD, Cages, and Nodes). Ability to build UPG 3PAR Racks. Ability to work overtime in weekends and holidays. Build different unites (MS.3PAR.SUPERDOM). Ability to develop his skills. Ability to coordinate with test and build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack and Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service - Technical support Expert , Excel and Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build and assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 to Current Company Name － City , State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F and V Class). Assembly power cables for 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, and Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections in accordance with the specifications for the required materials. Reduce 3PAR/EOS operator error from 77% to 9%. Help to design EOS SAS cable label point to point diagram. Provide SAS cable connection for build station 3. Working with method team to update and develop standard work for each station. Prepared inspection quality test plans to ensure all technical specifications are followed. Organized inspection procedures for quality production standards. Coordinated quality systems checked and evaluated all performance based on standard ratings. Monitored all production performance of employees and submitted to the supervisor their weekly performance reports. Monitored the manufactured product and ensured that it corresponds with the engineering documents and other specifications. October 2009 to August 2011 Company Name － City , State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting and diagnosing, and training of other personnel. Also hand-assemble detonating devices and other explosive products, operate and program semi-automated manufacturing presses and automated powder weighing machines, and maintain and issue safety equipment. Perform diversified assembly operations to assemble intricate or large apparatus, machines, or equipment to close tolerances and inspection requirements. Read and interpret drawings to insure proper assembly and functionality of assemblies. Perform skilled fitting of parts, sub-assemblies and related mechanical units. Work from complicated assembly drawings and specifications. Site Engineering August 2003 to October 2005 Company Name － City Experience in crimp, stake, screw, bolt, rivet, weld, cement, press fits, or similar operations Read instructions and follow production drawings Install finished assemblies or subassemblies is cases/cabinets Adjust/trim materials from components Develop the layout, parts fabrication assembly, install and complete checkout operations required for the construction of electrical and electronic assemblies and systems for the purpose of creating or proving engineering design. Work from sketches, schematics and/or logic diagrams, fabricate and assemble chassis, panels. Education and Training Bachelor of Science : 2002 Military College － City , State , iraq Bachelor of Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade ",ENGINEERING 648," PLANNER/SCHEDULER Summary Highly motivated, effective communicator and problem solver. Works well with team members and groups from diverse backgrounds. Pursuing an exciting new career in the health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified for Lean Sigma CPR certified Microsoft Office Suite Strong attention to detail Effective time manager Accomplishments Achieved Sailor of the year for NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced from Field work for Chevron Coalinga to Maintenance Planner in under 1 year. Experience Planner/Scheduler Nov 2011 to Jan 2015 Company Name - City , State Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. Monitor employees' work levels and review work performance. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Investigate accidents or injuries and prepare reports of findings. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures. Meet with vendors or suppliers to discuss products used in repair work. Compute estimates and actual costs of factors such as materials, labor, or outside contractors. Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs. Develop or implement electronic maintenance programs or computer information management systems. Maintenance Head operator Oct 2010 to Nov 2011 Company Name - City , State Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices. Perform routine preventive maintenance to ensure that machines continue to run smoothly, building systems operate efficiently, or the physical condition of buildings does not deteriorate. Inspect, operate, or test machinery or equipment to diagnose machine malfunctions. Diagnose mechanical problems and determine how to correct them, checking blueprints, repair manuals, or parts catalogs, as necessary. Inspect drives, motors, and belts, check fluid levels, replace filters, or perform other maintenance actions, following checklists. Clean or lubricate shafts, bearings, gears, or other parts of machinery. Record type and cost of maintenance or repair work. Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment. Align and balance new equipment after installation. Train and manage maintenance personnel and subcontractors. Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions. Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results. Develop, implement, or evaluate maintenance policies and procedures. Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs. Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules. Requisition materials and supplies, such as tools, equipment, or replacement parts. Aviation Machinist Mechanic Dec 1990 to Dec 2006 Company Name - City , State Implement airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation. Monitor the arrival, parking, refueling, loading, and departure of all aircraft. Train operations staff. Read and interpret maintenance manuals, service bulletins, and other specifications to determine the feasibility and method of repairing or replacing malfunctioning or damaged components. Inspect completed work to certify that maintenance meets standards and that aircraft are ready for operation. Conduct routine and special inspections as required by regulations. Examine and inspect aircraft components, including landing gear, hydraulic systems, and deicers to locate cracks, breaks, leaks, or other problems. Replace or repair worn, defective, or damaged components, using hand tools, gauges, and testing equipment. Measure parts for wear, using precision instruments. Test operation of engines and other systems, using test equipment such as ignition analyzers, compression checkers, distributor timers, and ammeters. Obtain fuel and oil samples and check them for contamination. Reassemble engines following repair or inspection and reinstall engines in aircraft. Read and interpret pilots' descriptions of problems to diagnose causes. Examine engines through specially designed openings while working from ladders or scaffolds, or use hoists or lifts to remove the entire engine from an aircraft. Remove or install aircraft engines, using hoists or forklift trucks. Inventory and requisition or order supplies, parts, materials, and equipment. Communicate with other workers to coordinate fitting and alignment of heavy parts, or to facilitate processing of repair parts. Confer with other supervisors to coordinate operations and activities within or between departments. Plan and establish work schedules, assignments, and production sequences to meet production goals. Inspect materials, products, or equipment to detectdefects or malfunctions. Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers. Keep records of employees' attendance and hours worked. Requisition materials, supplies, equipment parts, or repair services. Maintain operations data, such as time, production, and cost records, and prepare management reports of production results. Confer with management or subordinates to resolve worker problems, complaints, or grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL - City , State Technical Training , Certified Nurse Assistant Westhills College - City , State , USA Continuing Education to Complete BSN. with a transfer to Fresno State. Skills State Certified Nurse Assistant Green Belt for Lean Sigma Health Care provider CPR qualified ",AVIATION 649," CONSULTANT Summary Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Human Resource Professional  highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Highlights Budgeting and forecasting Employee relations Compensation administration Affirmative Action compliance OSHA inspections Employment law knowledge Process improvement Risk management Accomplishments Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Developed and implemented an innovative internal communications strategy to improve employee engagement through strategic messaging. Experience 01/2015 to Current Consultant Company Name － City , State Reviews federal and state laws to confirm and enforce company compliance. Wrote ISO 9000-level HR instructions for employee in and out processing. Works with senior-level management to create fair and consistent HR policies and procedures. Manages all salary changes stemming from merit increases, promotions, bonuses and pay adjustments. Career Development Program Director, Community Outreach Volunteer Works closely with members in all aspects of their job search, including preparation of resumes, interview techniques, participating in mock interviews, and job search strategies. Identifies and connects clients to potential jobs, schools, military or other training programs for participants. Performs mock interviewing, professional online image consulting and general business competency training. 10/2013 to 12/2014 Compensation and Benefits Specialist Company Name － City , State Designed, and introduced the organization's first formal workplace accommodation process and procedure. Implemented the organization's first results- based wellness incentive campaign-produced over 35% ROI within first year, reduction in absentees, turnover and overall health of the employee population. Responsible for $3.5 million departmental budget with multiple vendor relationships leading employee resources groups of up to 15 staff members. Re-engineered multi -faceted HR communication channels and strategy including: web- based solutions; total rewards statements, and on-line enrollment. Incorporated diversity focus in benefits programs and policies. Created extensive health management programs to increase engagement and drive down cost with evolution toward outcome based programs. Developed and implemented overall benefits strategy by adding several employee wellness activities and events at no cost. Consolidated several medical plans resulting in improved benefit levels, reporting, satisfaction, and a 10.3% reduction in annual expenses. 07/2010 to 10/2013 Commercial Relationship Manager Company Name － City , State Responsible for retention, in-group growth, and the sale of new products and services into existing accounts. Researched departmental systems to improve business process improvement resulting in $300k yearly saving. Led team in overall sales efforts including small business calls, outbound sales, hosts' sales events and other networking seminars. Created team -building activities to strengthen and enhance interpersonal communication. Utilized multiple learning methods and technologies to deliver client training sessions, including in person classroom, virtual classroom, self-study, and phone/conferencing. 07/2006 to 10/2008 Benefits Specialist Company Name － City , State Counseled employees and management on leave of absence policies and procedures to ensure employees had all appropriate information including interpretation of multi- state and federal laws, COBRA, FMLA, HIPPA, ADA, etc. Liaison between the policyholder and The Standard. Responded to claim and coverage inquires, including verifying appropriate premium administration. Developed effective relationships with Human Resources, benefits and payroll staff throughout the policyholder's business units to ensure a positive customer experience for the employer and employee. Participated in the development of the employee module for HR Intranet, which allowed employees to access HR policies and be informed regarding important benefit and policy changes. Utilized project management skills for implementing on-line employment application and benefits enrollment, and a paperless/scanning filing system. Education Master of Arts : Human Resource Development Webster University － City , State Human Resource Development Bachelor of Arts : Mass Communication Xavier University － City , State Mass Communication 2017 MBA : Finance University of Missouri Columbia － City , State Affiliations Certified Facilitator-Look Good Feel Better-American Cancer Society SHRM-KC Alpha Kappa Alpha Sorority Incorporated-Executive Officer-2014-2015 Publicity-Earned National Award for online, and print content of chapter community service events. Board of Trustee-St. Paul's Episcopal Day School-Current Skills ADA, Benefits, budget, business process improvement, interpersonal communication, consulting, client, clients, Employee Relations, filing, focus, Human Resources, HR, image, interpretation, team -building, Legal Compliance, Director, access, Works, networking, Organizational Development, payroll, policies, project management, reporting, risk management, sales, scanning, seminars, Staffing, strategy, Strategic Planning, phone, training programs, Vendor Management ",CONSULTANT 650," CUSTOMER SERVICE REP Career Focus To find a long term career that is enjoyable and a great place to work. Being able to support a family is a big plus as well! Core Qualifications Operations management Natural leader Proficiency in management and Weapons training aircraft safety Proficient communicator Quick learner Motivated Computer proficient Background checks Microsoft Office Strong analytical skills File/records maintenance Excellent problem solving skills Reports generation and analysis Change management Financial records and processing First Aid training (2014) Training and development AED training (2014) Superior customer service  Diagnosis and repair Mathematical aptitude Preventative maintenance Employee relations specialist Service solutions expert Dedicated to process improvement Conflict resolution proficiency Devoted to data integrity Negotiation competency Troubleshooting skills Telecommunications knowledge Proficient in customer account software Multi-channel contact center software Customer Relationship Management software (CRM) Adept in automated attendant systems Education and Training 2014 Aviation Warfare Operator-A1 A School - City , State , US Select One, On The job training for Electronic Warfare Operator 8 moth school dedicated to familiarize the student with the Boeing 737 platform. learned in-flight emergency procedures, crew resource management skills, system operations, preformed basic aircraft maintenance. Acoustic/ Radar signal interpretation High School Diploma 2012 Naval Aircrew Candidate School - City , State , US 4 week school to make sure we are qualified to fly. Aviation Physiology, Combat First aid, Aviation mis-hap survival skills, familiarization with all aircrew fixed and rotary wing aircraft, crew resource management skills Moon Valley High School - City , State , US Accomplishments Received Global War on Terrorism Service Medal. Maintained 100% accountability of a large aircraft equipment and tools worth over $1million on a daily basis. Promoted twice at Discount Tire in less then a year. Highest scoring student in the training program at Progessive Leasing. I hold the best QA grades out of all in my hire group.  Work Experience Customer Service Rep Jul 2015 to Current Company Name - City , State Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow. Aprentice Tech Jun 2014 to May 2015 Company Name - City , State Followed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Operated pneumatic tools and air compressors. Removed and replaced tires, Wheels and Lugs. Contributed to repeat and referral business by using strong customer service and problem solving skills. Organized work records and filed reports. Ordered accurate amounts of parts and supplies to maintain necessary inventory. Guided mechanics with decisions concerning repair and replacement of parts. Aviation Warfare Operator Electronic Operator Jun 2012 to Jun 2014 Company Name Coordinated all department functions for team of 250 employees. Verified and logged in deadlines for responding to daily inquiries. Coordinated with airport vendors regarding fueling and catering logistics. Operated full cabin management systems, including the APY-10 Radar, ELetronic Support Measure, Radios, Integrated Friend or Foe Interrogator. Enforced safety and security measures and protected sensitive zones by any mean necessary. Updated the flight crew and briefed fellow staff on changes in preflight briefs.Successfully completed Crew Resource Management develop professional skills. Verified that information in the computer system was up-to-date and accurate. Prepared equipment for all operations.Verified that all required information was readily available and displayed correctly.Tacked maintenance actions and completed records.Troubleshot manufacturing and inspection test equipment on electronic parts of aircraft. Quickly replaced faulty parts and unit wiring and retested systems. Coordinated port visits and fleet operations domestically and abroad. Defused hostile situations with superior negotiation techniques. Logged and filed classified documents. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Prepared operation plans and orders to support security of resources and installations. Maintained complete accountability during redeployment of all sensitive items and communication equipment. Completed multiple fire prevention safety training. Directed supporting fire to suppress enemy fire and allow troops to maneuver the area. Coordinated operations with armor, artillery and air support units. Skills analytical skills, Basic, Change management, CHI, Financial, First Aid, inspection, interpretation, logistics, MA, management skills, Microsoft Office, Radar, Weapons, Natural, negotiation, communicator, Operations management, Physiology, problem solving skills, Quick learner, safety, test equipment, wiring Cash handling Able to lift 50-100 pounds Careful and active listener Strong public speaker ",AVIATION 651," CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience in bookkeeping and an effective, analytical approach to identifying and solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach to finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing and job costing experience Proficient in outlook, excel, word Broad knowledge of office equipment Excellent computer skills Web Savvy Benefits and 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency and alleviated work loads by creating a new Excel financial recording system. Increased profit by working with vendors to reduce cost of goods Established new credit criteria for new accounts. Customize reports for individual businesses Track expenses and accounts receivable Reduce paper clutter, organize files Successfully worked through accounting system change over. Trained staff on Quickbooks Implemented on line services to improve efficiency Experience Construction Bookkeeper , 09/2016 to 12/2016 Company Name － City , State Completed a temporary roll for a construction company located in Southern New Jersey. In this roll I cleaned up and organized the data that was and was not entered into Quickbooks, worked with Builder Trend to map information correctly in to Quickbooks. Entered all vendor bills and expenses and invoices   into Builder Trend for job costing, paid high volume of accounts payable. Balanced monthly bank statements and credit card accounts. Ran monthly reports in Builder's Trend and Quickbooks. Provided accountant with end of year information as requested. Bookkeeper , 01/2015 to 08/2016 Company Name － City , State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates.  Converted old accounting system to Quickbooks Office Manager/Full Charge Bookkeeper , 08/2003 to 01/2015 Company Name － City , State Maintenance Supply company with 6,000 customers and 30 vendors. Supervised office of 10 employees. Full charge processing of all accounts receivable and payable. Reconcile bank and credit card accounts .Record general ledger entries Establish customer credit lines and set up credit accounts with vendors Processed payroll Prepared federal and state tax returns Analyzing general ledger accounts to identify and resolve variances or unidentified items Prepare and post cash deposit to the AR system and generates supporting reports Review and post lock box and wire payments Process manual and recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, and check requests Research root causes of unidentified payments and perform adjustments Assisted in collection efforts. Did weekly Accounts Receivable Aging reports, mailed out reminders and made follow up phone calls Logged all results. Manage all petty cash and office supply expense accounts. Bank Branch Manager , 01/1990 to 08/2003 Company Name － City , State Total involvement with all customer service including problem solving, on the spot decision making, leading and motivating the team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance and performance records. Increased sales by motivating sales team Maintained deposits over 30 million and loans over 10 million. Followed bank guidelines and regulations. Updated confidential employee banking information with accuracy and speed. Education High School Diploma : 1985 Mastbaum Area Vocational Tech － City , State Business Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns ",CONSTRUCTION 652," BUSINESS DEVELOPMENT MANAGER Career Focus Self-motivated former service member with an over 8 year career in environmental management, and administration. Seeking a meaningful and challenging career opportunity with a governmental agency and or aerospace company that will allow for its full and complete utilization of my background experience, education, and personable and professional talents. Qualifications Veteran of The United States Armed Services. Service experience in supportive counseling to personnel and families. Ability to read, write and communicate effectively. Advanced experience with Microsoft Office. Various database experience public and private. Bachelors in Social Ecology i.e psychology, sociology, public and social. Employment History Business Development Manager June 2015 to Current Company Name - City , State Increased sales and maximize revenue; Close daily business deals. Marketing and research for new business market segments. Identify and build relationship with new potential US customers. Manage daily sales and accounting operations. ? Marketing Manager June 2014 to June 2015 Company Name - City , State Research and market for new potential customers. Attend industry exhibitions to market product. Identify opportunities for sales; maintain and build existing customers. Senior Field Technician February 2012 to January 2014 Company Name - City , State Collecting, Preserving and handling of environmental samples. Quality assurance, quality control, data quality and reporting. Maintain understanding of local federal and state laws and standards. Education Social Ecology, Environmental Analysis & Design , 2004 University of California Irvine - City , State Internship: Public Affairs Office , 2003 Food & Drug Administration - City , State , USA Military Experience Water Treatment Specialist August 2002 to January 2005 Company Name - City , State Environmental Specialist May 1994 to September 1997 Company Name - City , State Skills Agency, billing, conferences, customer support, database, special events, hazardous waste disposal, hazardous waste, leadership, regulatory compliance, mailing, access, excel, office, outlook, word, packaging, problem solving, process equipment, publications, quality, quality control, reading, sales, shipping, teamwork, technical support, transportation, troubleshoot, water treatment, workshops ",BUSINESS-DEVELOPMENT 653," DRIVER Summary Biological Science Technician with over 4 years of experience in vineyard and property maintenance. Customer service experience as well. Experience Company Name July 2017 to Current Driver City , State Company Name February 2016 to June 2017 Biological Science Technician City , State Caretaker of plant specimens for research project Planting, maintaining, and harvesting seed from plants Supervisor: Roger Thilmony, roger.thilmony@ars.usda.gov Company Name May 2015 to January 2016 Courier City , State Independent contractor for app-based delivery service Picked up food and other items from retailers and delivered them to customers Local office: sfpostmates@postmates.com Company Name September 2003 to July 2008 Laborer City , State Completed all repairs and maintenance work to company standards Planned work and determined appropriate tools and equipment Took care of facility grounds Kept supervisor informed of job progress and material requirements  Owner, Dave Umino, umonovineyards.com Education and Training Contra Costa College 2013 Associate of Arts : Political Science City , State Political Science Contra Costa College 2013 Associate of Arts : Liberal Arts: Social and Behavioral Sciences City , State Liberal Arts: Social and Behavioral Sciences Skills Strong interpersonal skills Customer service skills Dependable worker Excellent attention to detail ",AGRICULTURE 654," FINANCE MANAGER Summary Assist an organization that can benefit from my extensive experience in Accounting, training auditing, contract bid preparation and negotiations. Over forty years experience in accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, and Subgrant Contracting. Organizations I have worked for include Manufacturing and Service Companies such as, Sandia National Laboratory, State of Nevada WIC Program and Office of Navajo Economics (ONEO). Performed many special projects, included preparation of budgets, preparation of Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison with DCAA, DCMA and CDCMA, costing system reviews, evaluation of cost proposals, and defective pricing reviews. Accomplishments Hexcel Corporation representative to Aerospace Industries Association (AIA) Cost Principles Committee. Worked with the AIA Committee in recommending a rewrite of 48CFR15 to refine the definition and determination of commercial pricing provisions. The committee recommendations are now part of the current regulations. Developed computer models, using Excel, to provide plant bidding models and corporate home office allocations to plants. Train Government Contracting Plant Controllers in contract accounting and bid processing. American Legion Fernley Post 37 Adjutant for 3 years. Experience Finance Manager April 2004 to June 2011 Company Name － City , State Responsible for development/monitoring program budgets; Plan and organize program accounting, review and evaluate costing reports, budget status, leases, contracts, and sub grants to identify problems/trends. Train state accounting staff in auditing of sub grants costing methods. Owner March 2001 to August 2004 Company Name － City , State Auditing of Alameda County Fair Food Vendors conformance to contact terms. Audit included Cash sales reporting and use of undercover shoppers. Reporting included reporting daily sales volume and undercover shopper's findings to Fair Management on over 50 vendors. Sales reports used in determining vendor's final space rental based on Sales Volume. Director January 1988 to January 2001 Company Name － City , State Responsibilities included review of Government contract proposals including supportability of direct cost rates and cost accumulation methods for eight plants. Company negotiation representative to DCAA, CACO, DCMA and Prime contractors in defending contract costing methodologies. Hexcel's Chief Financial Officer representative to plants regarding Government contracting and costing issues. Prior to assuming Director position, I Served two years as manager of contract accounting and proposal preparation on B2 Bomber material manufacturing contracts, three years as manager of corporate home office allocations to divisions and was assigned additional duties as manager of company accounts payable and payroll systems with a staff of eight employees. Resolved $8 million of accounts receivable issues related to sales of B2 Bomber material to Northrop Corporation. Senior and Special Projects Auditor January 1979 to January 1987 Company Name － City , State Performed contractor cost proposal reviews on bids related to materials, service and construction contracts being awarded by REECO under Operations and Maintenance (O&M) contract with Department of Energy (DOE). Performed various operational audits, special project audits and trained junior audit staff members. Assigned as Managing Auditor and negotiator for Construction change orders at the Tonopah Stealth Fighter Training base After completion of construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned as REECO liaison to USAF Office Special Investigations (OSI) and DOE-Inspector General on investigations of Hot Line fraud assertions on Tonopah Fighter Training Base. Controller January 1978 to January 1979 Company Name － City , State Performed all controller functions for this privately owned fire company that contracted with several major cities and counties in Arizona and Tennessee. Staff included four accounting personnel for accounts payable, payroll, accounts receivable and general accounting. Controller January 1976 to January 1977 Company Name － City , State Approved by two CPA firms to the ONEO Board to assume Controllers function. Responsibilities included supervision of a computerized Fund Accounting system, streamlining accounting functions and training of reservation residences in operation of the computerized system in accordance with GAAP. Reduced accounting/computer staff from thirty-four to twenty-six employees. Decreased annual audit fee by over 40% by having staff prepare audit schedules. Education Bachelor of Science : Accounting , 1966 University of Albuquerque － City , State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department of Nevada Children & Youth Chairman. Developed and implemented Hear Today-Learn Tomorrow program for American Legion Children and Youth Program that supports families help obtain hearing aids for hearing impaired children. Nevada American Legion representative to National Children & Youth Committee. Memberships American Legion Department of Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member of American Bar Association (ABA)until 2002. ",FINANCE 655," DIGITAL MARKETING MANAGER Summary Creative manager with a proven record of driving revenue gains and brand awareness through digital marketing and social media. For example - increased website traffic an average 43% across 15 clients via email nurturing, social media campaigns, and strategic landing pages. Highlights Microsoft Office Suite; Adobe Creative Suite; IBM Marketing Cloud, Google Analytics, Act-On   Social Media: LinkedIn, Facebook, Twitter, Google+, Pinterest, Wordpress, Instagram, YouTube HTML, CSS, JavaScript, PHP, SEO, Keywords Experience Digital Marketing Manager November 2016 to Current Company Name － City , State Acquired to strategize, build, and manage cross-channel marketing campaigns to enhance client's retention and growth, as well as internal lead generation. Develop and monitor end-to-end digital marketing campaigns using the integrated IBM Marketing Cloud automation platform. Build strategic microsites, landing pages, and automated email programs utilizing customized datasets based on each client's target audience and/or current client base. Data Analyst February 2016 to November 2016 Company Name － City , State Hired to manage and strategize target market data structuring and reporting for all clients around the world, current and prospective, to enhance their lead generation platform. Configured custom data sets of 10,000 to 20 million records, and detailed analytical reports utilizing MySQL and the Social123 virtual platform. Data Director/Digital Strategist November 2014 to October 2015 Company Name － City , State Initially hired to manage email nurturing and LinkedIn marketing campaigns for seven clients of various industries and target markets. Quickly introduced strategic management to data structuring for new and prospective clients to enhance lead generation. Managed data budget of $500,000 over all sources to enhance target market for 80 clients through email nurturing and digital marketing campaigns. Increased lead generation and ROI through targeted email campaigns, including $10,000 of added contracts in one month for one client. Grew LinkedIn connections by engaging likeminded groups and target audience, building a strong industry network, and distributing valuable content. Partnered with Act-On to improve interface efficiency and productivity. Produced custom graphic materials (Photoshop) and landing pages (HTML & Vidyard) to increase brand recognition, open rates, and clickthrough responses. Developed strategic reporting platform in Microsoft Excel to closely monitor cumulative information from Google Analytics and Act-On Dashboard. Administrator February 2011 to November 2014 Company Name － City , State Recruited as human resources advisor and technology expert. Challenged to create consistent, modernized reporting and operations for 25 hotels around the country. Improved annual budgeting for all properties by developing comprehensive formulas and strategies within Microsoft Excel. Created distinct brand strategies with grand opening events and charitable donations, through the use of print ads, website updates, and digital campaigns. Enhanced hotel productivity through implementation of upgraded computers, PMS software, and IP credit card processors. Marketing Specialist October 2010 to January 2011 Company Name － City , State Acquired to assist the business development operations by managing design of catalogs, websites, social media channels, product photography, and tradeshow presence. Established a new public image for the product line and developed catalogs, e-commerce website, advertisements, fliers, newsletters, and internal press releases. Enhanced tradeshow presence and brand awareness by designing custom booth graphics and organizing charitable marketing relations. Increased YouTube subscribers by 20% with website clickthroughs and social media sharing. Marketing Specialist & Senior Account Manager November 2006 to September 2010 Company Name － City , State Initially hired to create graphic projects and build websites for local businesses, before quickly being promoted to a managerial role overseeing the marketing and sales operations. Developed brand identity for internal divisions and area businesses, produced tailored websites, digital advertisements, press releases, email campaigns, and SEO and content management. Increased annual revenue by 40% through development of custom integrated e-commerce site, tradeshow attendance, and outsourced services to local ad agencies, thus transforming the marketing department from a cost center to a revenue producer. Improved efficiency by as much as 300% after reengineering processes, writing detailed manuals for clients, and retraining team members. Finished project months ahead of schedule as a result. Generated partnerships with AmericInn International and US Navy/Air Force Gateway. Reformed target outreach with first processes of social media campaigns via YouTube and Twitter, recording and photographing product uses. Designed custom interface for hotel franchises to increase property and brand awareness. Education Bachelor of Arts : Graphic and Web Design , 2006 Upper Iowa University Graphic and Web Design 3.8 graduated 'Cum Laude' Personal Information Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. Skills Adobe Creative Suite, Photoshop, ad, advertisements, ads, Air Force, automation, brand identity, budgeting, budget, business development, catalogs, content, content management, contracts, Creative Writing, credit, CSS, client, clients, designing, e-commerce, email, Gateway, Google Analytics, Graphic Design, graphics, graphic, HTML, human resources, PHP, IBM, image, IP, JavaScript, managerial, managing, Marketing Strategy, marketing, market, marketing and sales, materials, Media Relations, Microsoft Excel, Microsoft Office Suite, MySQL, Navy, network, newsletters, organizing, Photography, press releases, processes, processors, producer, Project Management, recording, reengineering, reporting, strategic, strategic management, Web Programming, Website Development, website, websites Additional Information Personal traits: Hard-working, reliable, dedicated, adaptable, creative, innovative, technologically savvy, and quick to learn new skills. Learn more at https://www.linkedin.com/in/teralynnmyers. ",DIGITAL-MEDIA 656," CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. I have over 15 years of experience in retail, real estate, medical, insurance and sales customer service. Core Strengths Strong organizational skills Seasoned in conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance   Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Quality Communication   Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers. Computed Data Reports   Provided required weekly, monthly and quarterly reports listing sales figures and client track records. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Multi-tasking   Cashiered with two cash registers at once in tandem to maximize customer flow. Database Maintenance   Assisted in the managing of the company database and verified, edited and modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 to January 2011 Company Name － City , State Responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner * Spending approximately 90% of the scheduled time on the phone according to business need,customer service* Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease ManagementDuties include Medical Claims Billing & Coding, Medical Benefit Quotes* Conducting research,as well as a vast knowledge of medical terminology and anatomy* Data entry and typing * Interpersonal, verbal and written communication skills.* Analytical and organizational skills and independent decision making skills. CUSTOMER SERVICE AGENT March 2002 to September 2002 Company Name － City , State Greet and check-in passengers* Check-in passenger baggage* Assist passengers with misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply with all security requirements* Reschedule passengers with flight interruptions* Assist passengers on arriving international flights* Documentation for all international departures* Produce all required, work-related documentation* Monitors (CRTs) and keyboards for passenger processing (carrier supplied)* Carrier specific reservation/ticketing software * scales for weighing passenger baggage * Ticket and baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 to December 2000 Company Name － City , State Provide basic patient care including Assisting with patient care, planning and assessments including - recording vital signs, height, weight, input output, collect and test specimens, report and record patient's condition and patient treatments.* Check deliver food trays, assist with feeding the patient if necessary, and refill water and ice* Assist patients with their mobility - turn and positioning, do range of motion exercises, transferring patients to and from wheelchair, assist with ambulation* Discontinuation of IV's, Clean and Irrigate lacerations Set up Rapid Infuser, Heptafiler Setup* Answer phones * Locate equipment * Transport Non Critical Patients and Assist with Critical Patients* Foley Catheters Dressing Changes and Feed patients assist with Comfort Measures / Safety Measures* Attend to the Psyche patients and Escort patients to treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation and collection Change Sharp boxes and O2's * Decontamination procedures * EKG's, Assist with O2 delivery, Clean Instruments and Post-Mortem Care* Copy charts for admissions Splint Assistance, Suction, Crutch Walking Instructions and Adjustments take Vital Signs * Assist with Pelvic Exams perform Phlebotomy. Educational Background Patient Care , 10/2000 Maric College － City , State , USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses and Certifications:PATIENT CARE ASSISTANT TECHNICIAN / CERTIFIED NURSES ASSISTANT : Paraleglal , 2004 Penn Foster － City , State , USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range of motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional and friendlyCareful and active listenerStrong public speakerMulti-tasking ",ADVOCATE 657," CONSULTANT Qualifications I am a senior IT infrastructure specialist and have 7 years of OEM administration and 6 years of DBA administration. I have Masters in Computer Applications (MCA) and a seasoned technical specialist providing business infrastructure solutions, services and support, according to defined processes. With an overall experience spanning 12 years and having worked for Oracle for a period of 11 years, I have a tremendous track record in IT support area for multiple products and applications with a great level of consistency and excellence. My expertise includes, His expertise includes, Project Management Oracle Enterprise Manager Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Operations Management Change Management *AWS Process capability Technical support for 24X7 systems Technical Skills Skills Experience Total Years Last Used Operating System : Linux, HP-Unix, Solaris, Windows 9 12 2016 Work Experience July 2016 Company Name Consultant Collaborate with Clients, customers to ensure successful implementations which includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. December 2014 to June 2016 Company Name City Manager Managed a team for Enterprise manager cloud control(Cloudem12c) for Oracle Public Cloud that supports and facilitates end to end monitoring solutions for Oracle cloud services. Manage a global team for Cloudem administration (OEM 11g,12c) Create plans, work with team to execute the project plan in building new EM sites for Cloudem customers and administer them. Recruit, work with new team members to bring them on board in quick time Writing technical documents to help team members in executing new projects Provide technical guidance throughout the project life cycle Process development in a continual manner and provide trouble shooting assistance. February 2005 to November 2014 Principal systems Consultant Part of Oracle Public Cloud's Monitoring Solution team - CloudEM Operation's team. Monitoring included 20000 Database + double the number of Fusion Middleware targets + ZFS targets and making Enterprise Manager the source of truth for any monitoring and inventory storage solution in Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across all of the oracle fleet. This is an ever growing portfolio as Oracle is constantly adding new data centers. When a new site is added it is the job of our team to build out the new EM environments. Operations team provides the physically installed servers both exadata and exalogic and we go on to build out the Enterprise Manager site. This includes building grid and database, installing OMS & agents, configuring EM for SSL and SSO and working to set up TAS and SDI provisioning services. Each of our sites monitor SAAS (Software as a Service) and/or PAAS (Platform as a Service) environments. Projects varying from building new environments in different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches and updates, ensuring high availability for the customers Installation of Oracle software/databases Upgrade grid, database from 10g to 11203/11204 & 11g to 12c Apply database PSU patches, and one off patches to the environment for every possible database bugs Responsible for Tuning the Oracle Applications Database that run on the UNIX server to achieve optimal performance. Proficient Knowledge of RAC, Configuration Implemented building 20 different OEM sites in various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP on top of OMS infrastructure Implement backup and recovery procedures using RMAN for Oracle databases and test regularly in conjunction with Operations. Administer/upgrade/patch Oracle WebLogic servers. April 2004 to February 2005 Company Name Associate Consultant Installation of Oracle software on Linux boxes Creating tablespaces and database files based on the OFA model. Managing database security and creating and assigning appropriate roles and privileges as required by the application Administration of Oracle 10g Application Server. Performance tuning of using Explain Plan, SQL Trace, TKPROF, RDA, and STATSPACK. Applying Patches for backend Changes Monitoring Backup Schedules. Provided 24x7 on call production support Database Reorganizations to reduce fragmentations. Monitoring alert logs, trace files to check Database health and corruption. Education and Training MCA, Madurai Kamaraj University University of Madras - RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt - certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I and II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata and Database Machine Administration Workshop PMP - Project Management Professional Training Pursuing AWS Solution Architect - Associate certification : BSc Math BSc Math Skills Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner ",CONSULTANT 658," ENGINEERING TECHNICIAN Summary An experienced CAD and GIS Technician able to produce detailed drawings and maps which are clear and accurate. I am able to analyze databases and generate custom maps and reports with different tools of the trade. I am always curious to learn new skills and technologies that enhance my productivity in a complex organization. Adaptable to work for long periods and under the most stressed situations without losing focus and patience. Highlights Operating Systems: Windows XP/ Vista/7 ArcGIS 9.3.1, 10.0 C# (Basic) Telvent ArcFM 9.3.1/10.0.3 Java (Basic) ArcGIS extensions AutoCAD (2008 - 2013) Arc Toolbox AutoCAD Map 3D 2008 Enghouse NetWORKS 4.7.1 3D Studio Max 2009 ERDAS Imagine 9.3 Revit 2009 Microsoft Office (Up to 2010) GeoExplorer 6000 Series GeoXH GPS Pathfinder Office Software Magellan Mobile Mapper 6 Basic Surveying Principles MS Project Remote Sensing Garmin Oregon 550 Adobe CS4 (Photoshop, InDesign, Illustrator) Google Earth Google SketchUp (Up to ver. 7) Clinometer MicroStation (Basic) Able to lift, push, pull and carry 40 pounds or more Languages: Armenian Experience Company Name Engineering Technician 07/2014 to Current Updating the map book settings to publish water tiles of atlas map Generating system valve and hydrant data per tile using Crystal Reports Creating Tree GIS database - subtypes, domains, required fields with data types, geo-coding about 38,000 tree addresses Analyzing DB and generating reports per engineer requests Digitizing of Fiber Optics and tube allocation using Telvent fiber manager Creating custom maps for research studies Updating GIS, CAD, and other records based on asbuilts received Cover the front counter answering phone calls and customer walk-ins (when necessary) AutoCAD drafting (street lighting, substations, electrical substructure and wiring, and customer primary services) Perform various queries for street lighting, electrical engineering, and water engineering departments Updated GWP Electric and Water 5 Year CIP Plan Cross training with Electrical Planners - New and updated meter spots Created address geocode and updated xml to set as default Review, reconcile, and post GIS edits to parent version while supervisor is on vacation Linked transformers to customer meter data for transformer load study. Company Name Assistant Engineering Technician 11/2013 to 07/2014 Maintained the ArcFM stored display for the Electric viewers and editors Edit of electrical features in a versioned enterprise database Error check and tracing for Phase and Feeder connectivity Consolidated five street light databases into one (GPS, Versioned GIS, AutoCAD/MS Access, Disconnected, and Duplicated) Created custom street light maps for the Street light HPS Conversion Master Plan Updated Customer Service, Substructure, Substation, Street Lighting and Wiring drawings Conversion of paper and scanned images to AutoCAD format Researched new City Fiber routes using GIS Reviewed and fixed any errors for cartographic representation Worked as a team for a two phase Service Point ID mapping for electrical services to the customer side Helped Engineering staff with any GIS related issues Checked off permits for new constructions Updated wall maps at the Utility Operation Center and Howard Substation Updated and plotted 4kV/12kV feeder conversion map for the next three years Worked with ISD-IT to publish web maps. Company Name Hourly City Worker 12/2007 to 09/2012 Approved Electrical and Fiber Optic edits to parent version Updates to the GIS manual for work procedures Trained co-workers to use GIS / ArcFM Created data dictionary for GPS collection project of the Street Lights Prepared maps and reports for extension of Fiber Optics Reviewed Plan Checks for GWP Fiber Optics Plotted sectional and primary maps from CAD and GIS Installation of ArcGIS and ArcFM Created and maintained personal geodatabases Assisted in creation of mapping standards and other procedures Updated the 5 Year CIP Plan Mapped/Updated electrical assets within GIS and CADD: Electric Vehicle (EV), Service Drops, Tropos, Ice Bears, Underground/Overhead Distribution lines, Vaults, Pull Boxes, Basemap, Poles, Pedestals Assisted in obtaining bearing and distances for electrical easement deed Digitized electrical and water easements Updated Glendale's Municipal Code Book. Education Bachelor of Science : Geography Social Sciences June, 2012 California Polytechnic State University Pomona GIS GPA: Pi Gamma Mu Geography Pi Gamma Mu Social Sciences Associates Degree : Architecture June, 2009 Glendale Community College Architecture Civil Design Technology December, 2012 Rio Hondo Community College Civil Design Technology GCC Certificate, Architectural CAD GCC Certificate, Architectural Drafting GPA: President and Vice President of the American Society of Engineers and Architects Club (ASEA) Dean's list President and Vice President of the American Society of Engineers and Architects Club (ASEA) Dean's list Work History Company Name Professional Affiliations ESRI User Conference, Attended Seminars/Workshops (San Diego, CA) Basic Data Collection using TerraSync v4.0x Field Software GPS Data Collection for GIS - Best Practice ESRI Certificate, Cartographic Design Using ArcGIS 9 Additional Information 2 | Page Skills 3D, 3D Studio Max, Adobe, Photoshop, Architectural Drafting, AutoCAD, Basic, book, CAD, Conversion, Crystal Reports, Customer Service, data dictionary, databases, database, drafting, Edit, electrical engineering, engineer, xml, features, Fiber Optics, GIS, GPS, HPS, Illustrator, InDesign, Java, Lighting, Mapper 6, MS Access, C#, Microsoft Office, Office, MS Project, 3.1, Windows XP, MicroStation, enterprise, NetWORKS 4.7.1, next, Operating Systems, DB, coding, research, Revit, supervisor, phone, transformers, transformer, Vista, Wiring ",ENGINEERING 659," ASSISTANT DIRECTOR Summary Previously doing executive administrative work; experienced in multiple work settings: maintenance, marketing, finance, health care, customer service, hospitality, educational and instructional; also achieving artistic experience work as a Choreographer, Dancer, Videographer, Producer, and Professor; culturally aware and diverse having traveled internationally; philanthropy work serving as a board member for various non-profit organizations, volunteering at hospitals, and being active within the community. I, Annika Kay, at age 33 now, have done and experienced a great deal at a young age; I am well equip to take on just about any task presented to me and I am extremely capable and eager to learn that which I do not know yet. I am a professional individual who is always able to meet deadlines, polite, positive, considerably responsible and quite astute as well as logical and rational; And strive to maintain both humility and kindness in all that I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing and back-up drives, troubleshooting, web-design and graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies and procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City , State March 2016 Supervisor: Ed Huddleston, Director of Plant Operations x2268 (may call for reference) GENERAL DESCRIPTION: Assist in the oversight of Plant Operation services; provide information and serve as a resource to department Administrator(s) and staff; achieve defined objectives by assisting in planning, evaluating, developing, implementing and maintaining services in compliance with established guidelines, codes, and regulations; and supervising and directing assigned staff. DETAILED DESCRIPTION: - Assesses incidents, complaints, etc as needed and/or assigned (e.g. building break-ins, utility problems, etc.) for the purpose of resolving or recommending a resolution to the situation. Assists in the development and monitoring of department budget allocations, expenditures, fund balances and related financial activities for the purpose of ensuring that allocations are accurate, revenues are recorded, expenses are within budget limits and/or fiscal practices are followed. Assists, as needed and/or assigned, in the personnel management of department employees (e.g. selection of new hires, promotions, terminations, transfers, supervision, discipline, training, etc. for the purpose of maintaining staffing needs and productivity of the work force. Collaborates with internal and external personnel (e.g. department and District administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) for the purpose of implementing and/or maintaining services and programs. Coordinates hazardous material (asbestos) containment and/or removal for the purpose of ensuring that campus is kept in a safe and effective manner and that all relevant legal regulations and guidelines are complied with. Facilitates and/or participates in meetings and workshops, etc. for the purpose of identifying issues, developing recommendations, supporting other staff, and serving as a District representative. Inspects aspects of new construction, repair work, projects, equipment, work orders, daily maintenance and supplies for the purpose of ensuring that jobs are completed efficiently, specifications are within regulatory requirements and inspection reports and payment requests are correct. Monitors campus and department safety and preventative maintenance programs for the purpose of ensuring school is maintained in a safe condition and in compliance with OSHA/TOSHA requirements. Prepares a wide variety of written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information. Presents information for the purpose of communicating information, gaining feedback and ensuring adherence to established internal controls. Researches new products, laws, regulations, etc. for the purpose of recommending purchases, contracts and proper maintenance of campus wide services. Responds to emergency situations during and after standard hours for the purpose of resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750 JAN 2013 Supervisor: Sue - Director of After School Program. Assisted children with their homework; planned and supervised activities; provided instruction, maintain order and safety among children, Page 2 AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept of Idyllwild Arts Academy JULY 2012. Supervised and tended to all dance students relating to injuries, concerns, questions, and moral support; taught dance classes; videographer for events and auditions; typed, filed, organized all documents. 06/2011 Owner/Artistic Director City , State Taught and Instructed children from ages 3-16 and adults ages 18-65 in areas of Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, and Cardio; producer for all performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City , State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet with parents and students regarding any concerns, questions, explanations with their lessons or instructors; JAN 2009- Video/Media Director, California Institute of the Arts (CalArts) - Valencia, CA MAY 2009. Taught video production courses in Dance Dept, supervised video assistant and crew, maintain, re-order, care, instruction, organization of all video/media equipment, set-up of all equipment and live edit within the theater for performances, updating and restoring the archive vault, documenting all performances, oversight of all video/media work within the dept. SmARTS Program - Idyllwild Elementary School. Taught art courses for all levels K-8th: capoeira, drumming, acting and improv, dance styles including hip-hop, jazz, salsa, African, waltz, and swing. Assisted in fundraiser events and participated in holiday caroling in hospitals. Education and Training 2007 MFA Master's of Fine Arts California Institute of the Arts 2003 BA Bachelor of Arts California State University of Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. Activities and Honors Golden Key International Honor Society Member of Dean's List and National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace of Mind Mental Health Additional Information Community Arts Network (CAN) · Gave demonstrations and open instruction for multiple dance styles that coincided with the concert in the park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served as Board Member. Art Alliance of Idyllwild · Organized, set-up, and help ran events, public announcer, served as Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies of the Kalevala, Finnish Club of North Hollywood. AWARDS / SCHOLARSHIPS / HONORS Member of Golden Key International Honor Society CSUF (2003) Member of National Dean's List CSUF (2000-2003) Distinguished Scholar Award (2000) GSE Recognition in Excellence in Chemistry and Reading & High Honor Roll (2000) Awarded the Ahmanson Grant for choreographic work. (2007) Honored a position on the Interdisciplinary Project Committee. Selects and delegates grant expenditures to project proposals by students at CalArts. Awarded the Video/Media Assistantship at CalArts (2006) Honored as distinguished scholar, presented a speech, representing the dance department at the graduation commencement ceremony (May 2003) Awarded a small scholarship fund for the recognition. SCHOLARSHIPS Christine Lyon Fund Dance Scholarship (CSUF - Fall 2000) Robert Christianson Dance Scholarship (CSUF - Spring 2001) Edith Morgan Dance Scholarship (CSUF - Fall 2001) Robin Johnson Dance Scholarship (CSUF - Spring 2002) Robert Christianson Dance Scholarship (CSUF - Fall 2002) Richard Willis Dance Scholarship (CSUF - Spring 2003) Front and Center Scholarship (CSUF 2001) Los Angeles Finlandia Foundation scholarship recipient (2001) to attend CSUF for Dance. National Finlandia Foundation (2002) to attend CSUF for Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design and graphic design, workshops, written ",ARTS 660," HEALTH INFORMATION SPECIALIST Summary Highly efficient, detail oriented HIM Specialist with extensive experience in all types of request relating to release of information and medical record management. Dedicated professional skilled in technical and clerical support with strong ability to clearly and professionally communicate with providers, patients, attorneys and insurance companies. Over 10 years Health Information experience. Skill profile *Enhanced knowledge of HIPAA and HITECH compliance; state and federal laws governing release of protected health information in both paper and electronic form. *Technologically advanced in utilizing release of information database with advanced proficiency in various EMR database such as Epic, Meditech, Medilink, Centricity, Docuware, 3M Encoder, and Medisoft; various MS Applications. *Reliable analyst to ensuring medical record readiness and completeness through management of ICR feature and audit. *Solid leadership in customer service, excellent interpersonal relations and problem solving and can effectively coordinate amongst diverse range of clients hence, promoting optimal outcome. Experience January 2016 to Current Company Name City , State Health Information Specialist Process release of protected health information to other health care facilities and providers for continuation of care; insurance carriers; attorneys; DDS; copy service organizations; employers; educational Institutions; as well as for patient's personal use in accordance with federal and state law as well SLRI policy and procedure. Validates and releases protected health information for legal proceedings including subpoenas and court orders; and also for the purpose of audits, regulatory requirements, research and reviews. Assembles and ensures patient chart completeness through ICR management. Performs most favorable guest relations interaction with diverse clients that reflects SLRI values and principles. April 2013 to January 2016 Company Name City , State Health Information Specialist Collaborated/coordinated with physicians and various coding/insurance companies to clarify queries regarding medical procedures, medical diagnosis codes and patient chart documentation to meet appropriate billing process. Key team member to ensuring adequate patient chart documentation and accurate medical diagnosis coding that meets billing requirement that then resulted to precise and timely reimbursement for the organization and physicians. Ensured timely completion/submission of billing; resolved issues with billing delays; analyzed underpayment/non-payment. Managed process to ensure that billing errors rate of resolutions remained under 10 days. Supported the revenue cycle process by reducing outstanding billing of $800K to under $400K. Coordinated with Department of Labor and Industries for patient paperwork completion and for proper reimbursement. Oriented and mentored new physicians to understanding procedures and essentials of proper patient chart documentation. September 2011 to March 2013 Company Name City , State Healthcare Record/Payroll Coordinator Managed healthcare records and billing for home health care facilities; audited files for quality, accuracy and completeness with focus on achieving high quality metrics; and released all types or ROI request. Maintained compliance with city, state and federal guidelines/regulations by promoting policies to ensure staff adherence to documentation handling/completeness guidelines as well as document confidentiality and security practices. Monitored and ensured physician license status is active and current; audited POC and physician orders accuracy. Recognized and awarded for timely/accurate payroll processing for 400 employees and billing process. July 2009 to October 2010 Company Name City , State Medical Records Lead Initiated and led as ROI Specialist managing all aspects of medical records storage and audits for three clinics representing 3K+ active charts; performed quality assurance audit to promote accurate records maintenance; and consistently verified adherence to state/federal patient privacy laws, HIPAA compliance and government regulations. Held direct accountability for 200 active charts; streamlined document availability through improved medical record organization; identified medical record inefficiency and resolved issues to eradicate future discrepancies which resulted to optimal audit readiness. Education and Training 2009 Spokane Community College City , State Associate of Arts Degree : Health Information Technology Health Information Technology Health Records Clerk certification RHIT Pending Skills billing, charts, clarify, clients, DDS, diagnosis, documentation, focus, government regulations, RHIT, home health, insurance, law, legal, managing, patient privacy, payroll processing, policies, coding, protected health information, quality, quality assurance, requirement, research ",HEALTHCARE 661," BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC and Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 to 01/2017 Company Name City , State Technical and process expert on all web-based marketing systems resolved complex business issues, ad-hoc reporting, and analysis for all departments, such as design, operations, product managers, sourcing, warehouse and international markets consisting of over 700 employees. Pivotal in the product creation lifecycle to ensure product was retailed to markets on time. Implemented competitive advantages through quick and easy to use tools and training guides for product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management and range segmentation application. Worked with off shore team to implement these changes. Trained and supported digital merchandising tool to analyze completive purchases. Distinguished user requests from the underlying true needs and provided options and recommendations on how best implement solutions to drive results. Used Google Analytics and other homegrown applications to analyze user behavior. Collaborated with the Regional Store Replenishment Managers to reduce ordering lead times to achieve the target goals by providing store specific ordering data. Responsible for analyzing business issues that span across the entire supply chain. Drive impactful decisions through modeling, optimization, varying complexities, benchmarking and vendor score cards. Improved operational effectiveness and efficiency by driving Speed-To-Market components into the seasonal marketing process framework to reduce warehouse capacity and product liquidations of product. Followed change management procedures compliance guidelines (SDLM) which includes gathering user requirements, gap and risk analysis, systems landscape as-is and to-be work streams, write and review functional/technical specifications, create and execute system integration (SIT) and user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 to 01/2011 Company Name City , State Lead systems expert to review all systems and process to be moved over to new infrastructure for entire company. Played a critical role to move off existing network. Recruited to lead the migration implementation of SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO and PLM (Enovia). Moved all existing platforms to new system landscape. Reviewed and recommended several software vendors to determine best application to fit the business needs. Executed data analysis, cleanup, and validation reports utilizing relational databases, SQL, and SAS to migrate to new structure. Developed and wrote SOP Database and process flowcharts to document as-is and to-be processes. Quality Assurance Data Analyst 01/2006 to 01/2008 Company Name City , State Worked closely with quality engineers for new product launch and inspections. Reviewed known defects with engineering when developing new product, avoiding costly redesigns. Ability to understand changes in trends in both company and category performance, and identify and elevated potential issues. Collected raw data to analyze, interpret, and generated reports and graphs to upper management. Escalated issues/defects as required, to enforce corrective action. Senior Forecast Analyst 01/2006 to 01/2006 Company Name City , State Responsible for direct marketing research and all levels of sales demand forecasting and identify opportunities where the organizations can become more profitable, and increase revenues. Determined and executed decisions on forecast quantities per style for production ramp up and authorize tooling molds to ensure objectives are achieved or exceeded. Prepared key information for monthly forecast and buy meetings. Analyzed and distributed forecasting information to production groups, sales, production, and costing teams. Provide Functional Excellence in the area of supply chain data & KPI's. Send reports on regular basis to team. Marketing Budget Forecast and Circulation Analyst 01/2002 to 01/2006 Company Name City , State Developed technology efficiencies to track and forecast weekly sales, demand expectations, inventory levels and resource planning to generate catalog profitability. Comprehensive data mining, customer segmentation and statistical analysis to produce catalog mailings. Analyzed customer performance and target promotions catalog vs. e-com sales to generate sale profitability. Forecasted weekly and total program sales by catalog using historical data. Analyzed click through rates, bounce tracking, abandon rates, and event driven emails to understand user Internet behavior. Optimized to strengthened Customer File Master and recommend changes to marketing plans to improve the business sales. Education and Training Bachelor of Science : Information Systems Northeastern University City , State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA Fundamentals of Solaris 2, Sun Microsystems Massasoit Community College City , State Introduction to Software Design & Development Massasoit Community College Boston University Center for Information Technology City , State Concepts & Facilities of Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design & Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation ",APPAREL 662," FINANCE BUSINESS PARTNER Summary Strategic and analytical finance professional with 6+ years of success in financial planning and analysis. Highly motivated Finance Business Partner  who thrives in dynamic environments. Excellent financial reporting, budget forecasting and and relationship-building skills. Highlights SAP Business Intelligence, Business Planning Consolidation, Capital IQ, Thomson ONE, Bloomberg, Microsoft Office, Host Analytics Accomplishments Led the implementation of new financial planning tool, Integrated Planning, to allow for more efficient and accurate planning  Experience 06/2015 to Current Finance Business Partner Company Name － City , State Led and managed team in providing strategic insights into Americas DTC (ecommerce and retail) and eyewear product business lines, increasing visibility to the business and building models that analyzed potential growth opportunities and their financial impact, such as:. Cannibalization and margin impact of opening up distribution to new wholesale customers,. Analyzing the economics of licensing one of the company's product lines. Online loyalty program contribution models. Off-price liquidation strategy determining a tiered sell-off prioritization, with consideration of brand dilution, that resulted in incremental margin dollars. Worked directly with GM of Americas and VP of Retail to develop 5-year retail long range strategic plan, building out pro formas and capital expenditure requirements for four different store concepts that served as guidelines for real estate selection and store builds; Highlighted operational efficiencies that would allow the channel to build out a sustainable growth model. Led finance function in designing and building integrated planning solution in SAP Business Intelligence, working cross-functionally with IT team, to meet time-sensitive deadline; Added planning capabilities, such as relevant reference data and push-down capability, increasing efficiency of planning process and input of final forecast data into financial planning system; Emphasized region, channel and product profitability, the first time the company was given that level of visibility; As knowledge expert, trained FP&A team on how to effectively use tool and documented entire financial planning process. Helped in the re-design of monthly financial reporting package, providing timely and consistent insight into the business to Board of Directors and Leadership team through improved visibility into sales, margin, SG&A and profitability of business units along with three statement (P/L, balance sheet and cash flow) snapshots; Helped drive monthly close from 10 to 5 days, working collaboratively with accounting team to tighten up AP and accrual processes through adoption of finance calendar. Performed detailed and change-inducing ad-hoc analysis, including proactively undertaking a comprehensive data-driven material ID project, which analyzed entire footwear line by width and depth which resulted in decision whether consolidate and tighten the product line; Integrated data from multiple financial and information systems to improve organizational decision-making, including margin analysis to calculate profitability of new and existing product lines, resulting in increased focus on core product by providing visibility of non-productive product lines. 06/2012 to 06/2015 Financial Analyst Worked collaboratively with budget managers to plan annual budgets, quarterly and rolling forecasts for Americas DTC sales channels and back office functions, building out full projected profit/loss statements with dilution factors; assisted in calculation/projection of consolidated income statement and validated accuracy and reasonableness of forecasts. Established strong working relationships with budget managers, meeting monthly to present profit/loss statements and budget versus actual analysis to review results, identify potential risks, opportunities and potential cost savings measures in order to effectively manage resources across the organization. Contributed to key aspects of leveraged buyout of TOMS to Bain Capital, including due diligence of historical financials and building out detailed centralized sales database. 01/2012 to 06/2012 Analyst Company Name － City , State Performed closed shop analysis for 55 U.S. malls in Westfield portfolio and analyzed leasing revenue and costs for recenetly vacated spots and new tenants moving in. 06/2011 to 10/2011 Analyst Company Name － City , State Performed research and analysis on various industries and markets and compiled data into publication format for delivery to over 40,000 firm clients, including C-level executives, financial professionals and industry analysts. Education University of Southern California － City , State May 2010 Bachelor of Science : Business Administration Finance Marshall School of Business Business Administration Finance Interests Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading Skills accounting, accrual, ad, AP, balance sheet, Bloomberg, budgets, budget, Business Intelligence, Business Planning, C, cash flow, clients, database, decision-making, delivery, designing, due diligence, ecommerce, economics, finance, financials, financial, financial planning, FP&A, financial reporting, focus, information systems, IQ, Leadership, Microsoft Office, office, organizational, processes, profit, publication, real estate, research, Retail, sales, SAP, strategy, strategic Additional Information Activities and Interests: Alpha Kappa Psi Professional Fraternity, Nutrition/Health, Sports, Traveling, Reading ",FINANCE 663," PATIENT ADVOCATE Summary Seeking an opportunity in an Management/HR Department where my professional experience and education will allow me to make an immediate contribution, as an integral part of a progressive organization. Education and Training HealthCare Administration- Human Resources , 2017 Herzing University- Online － City , State , Unitted States Bachelor of Science : Management - Human Resource Management , 2009 Kaplan University － City , State , United States Business Administration Management , 2007 Kaplan University － City , State WFHM Reverse Mentoring Senior Management : 1983 MSTA Business College － City , State WFHM Diversity Program MBA : 2011 - Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project : October 2011 Business Administration Management Learning and Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 to Current Company Name － City , State As a patient advocate, I am responsible for the developing, revising and implementing policies and procedures as needed.  Facilitates the patient complaint/grievance process, with positive patient experience.  Making rounds to each unit daily, visit all new admissions and also identify patients' needs or issues and then visit the patients to advocate on their behalf.  Actively working with unit leaders and staff to assign and assure follow-up action is taken quickly to resolve all issues.  Documenting and reporting trends in patient attitudes and /or obstacles to delivery immediate service recovery.  Investigates referrals/complaints through review of records and discussion with appropriate individuals in an objective, thorough and tactful manner.  Participates in staff and community education on patient rights, the complaint procedure and other related issues as requested.  Generate weekly/ end of month reports and track IRIS reports, discharge phone calls reporting back to unit leaders positive/negative feedback.  Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City , State Managed day to day operations with minimal supervision Created reports, and Purchased office material. Performs complex, clerical services for the Intact Services. Provide clerical support to the team supervisor staff, delegated work flow. Including but not limited to mailing, filing, scanning confidential documents, extensive communication with all statewide agencies business managers and financial managers. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new Bureau of Operations Intact Family Services Billing Process Manual. Created a billing tracking system for all incoming bills, business managers; POS intact email distribution list. Review each bill within five (5) working days of receipt for accuracy and completeness. Notify the Purchase Of Service (POS) agency of any adjustment to the bill that must be made due to incorrect information and then submit the bill for payment. Prepare Billings that are completed and accurate for processing and remove inaccurate entries from the CFS form. Sent incorrect cases to the POS agency to be corrected and re-billed. Created a new intact billing work flow from SACWIS for billing staff. Operations Team Lead September 2002 to January 2015 Company Name － City , State Interact and act as a liaison with business clients, business partners, internal and external staff, and update share point sites. Review and certify system access for team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews and make hiring recommendations. Contribute and participate in team coaching and performance development discussions. Pre-Screening Candidates for Interviews. Facilitate feedback discussions with individuals. Participate and conduct team member training. Create offer Letters and Hiring Kit. Ensures that the team's acquisitions are completed on time and accurately. Planning, coordinating, and monitoring daily activities; ranging from routine to moderately complex work in a major corporate environment. Reviewing, prioritizing, and distributing daily work to meet deadlines and goals. Monitoring work in progress making adjustments as needed. Effectively trains staff on duties, responsibilities, and expectations. Accomplishments Founder of Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application and Press Ganey ",ADVOCATE 664," AVIATION MECHANIC Skills Licensed FAA rated Airframe and Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years of experience in key aircraft systems and quality assurance processes Trusted, highly reliable aviation professional responsible for maintaining state of the art aircraft Performs scheduled and unscheduled maintenance, trouble shooting, major and minor repairs, post flight inspections, and record keeping Management of large maintenance crews Navigation of FAA regulated publications Troubleshooting Proficiency with mechanical and pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable of applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, and repairs aircraft structures and hydraulic systems and components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating with supervisors or higher-level technician on complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly and reassembly, replacing or repairing discrepant components Experience in supply chain Transfer of Memberships and Professional Affiliations FAA Licensed Airframe & Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City , State Aviation Mechanic 06/2011 to Current Performing line maintenance functions under the supervision of the Chief Mechanic including post flight inspections & routine servicing. Performing troubleshooting functions on electrical, hydraulic, engine and airframe systems and components as required to support the aircraft's maintenance needs. Performing heavy maintenance including the annual inspection, engine changes, gearbox changes, prop changes as required to support the aircraft's maintenance needs. Troubleshooting inoperative or malfunctioning aircraft systems. Maintains all required records of maintenance and repair to the airship as required by company policy and FAA regulations. Replacing time or service-limited parts and/or aircraft appliances as needed or on a scheduled basis. Performing preventive and corrective maintenance on aircraft and associated aircraft appliances in accordance with established schedules Researching and investigating possible solutions to engine, airframe, and associated appliance malfunctions. Attending recurrent aircraft technical training to maintain professional currency. Education and Training High School Diploma 2011 Hagerty High School , City , State , USA H-1 Powertrain 2011 Center Naval Aviation Technical Training , City , State , USA Graduated top in class Honor Graduate A&P License 2016 Bakers School of Aeronautics , City , State , USA ",AVIATION 665," CUSTOMER SERVICE REPRESENTATIVE Career Focus Dedicated and skilled cash administrator who excels at prioritizing, and completing multiple tasks simultaneously. Committed to delivering high quality results within a timely manner, with little to no supervision. Energetic, organized, and professional. Summary of Skills Microsoft Office, Excel, and PowerPoint proficiency Quick learner Outstanding interpersonal skills Issue resolution Excellent analytical skills Cooperative team member Computer proficient Extremely organized Energetic and organized Attention to detail Education and Coursework Associate of Applied Science : Paralegal 2016 Central Piedmont Community College City , State Member of National Honor Society on Paralegal Lambda Epsilon Chi 3.56 GPA Experience Customer Service Data Organization Policy Development Reporting Technology Proficient Document Organization Multitasking Inventory Management Managed cash inventory and office budgeting for supplies for Lowe's Home Improvment. Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Developed and created effective filing system to accelerate paperwork processing. Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and customers. Maintained status reports to provide management with updated information for customer projects. Improved office organization by compiling daily budget reports, organizational charts and company data reports using advanced VeriBalance functions. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Work History Cash Office Administration 01/2016 to 08/2016 Company Name City , State Aviation Electrician 08/2010 to 08/2014 Company Name City , State Cashier 09/2009 to 04/2010 Company Name City , State Delicatessen 08/2006 to 04/2010 Company Name City , State Extra-Curricular Activities Lambda Epsilon Chi, May/2016 - Current  Experience Customer Service Representative 05/2015 to Current Company Name City , State Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Recorded customer orders and repeated them back in a clear, understandable manner. Aviation Electrician 08/2010 to 08/2014 Company Name City , State Perform scheduled and unscheduled maintenance on 10 F/A-18C aircraft electrical systems and related equipment. Promoted to Work Center Training Petty Officer April 2012. Maintain training records for over 19 personnel. Dedication was key in achieving all available qualifications, leading to the selection of Plane Captain of the Quarter. Consistently volunteer to assist in aircraft maintenance regardless of the difficulty. Produce quality work with minimal supervision. Quickly established as a hard charger with the desire to be a productive member of the work center. May 2011 qualified on two pieces of Ground Support Equipment and two personal qualifications increasing work center readiness. Capable of success regardless of assignment complexity, gained greater responsibility with confidence and motivation. Displays a keen sense of duty in the acceptance of all assigned responsibilities. Work well under pressure producing optimal results. Approach every assignment thoughtfully and with enthusiasm. Sales Associate 03/2009 to 04/2010 Company Name City , State Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts. Organized register supplies. Unboxed new merchandise. Rotated stock to maintain freshness. Operated cash register with proficiency. Provided professional and courteous service at all times. Worked overtime shifts during busy periods. Sales Associate 09/2007 to 04/2010 Company Name City , State Greeted all customers. Delegated tasks to team members to optimize productivity. Handled products and equipment in accordance with safety and sanitation guidelines. Fulfilled special order requests, including special occasion dinners and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Organized and positioned product cases in produce warehouse and walk-in cooler. Served shoppers in a prompt, courteous and friendly manner. Personal Information Self-motivated, goal-oriented professional with a progressive track record, dedicated to surpassing mission objectives, visions, and goals. United States Navy Aviation Electrician. Skills Attention to detail, interpersonal skills Excel, Microsoft Office, PowerPoint Quick learner ",AVIATION 666," SENIOR MATERIALS ANALYST Summary Requirements for this position include: Bachelor's Degree in Business, Management, or related field Minimum 5 years' directly relevant work or related experience 2 additional years' experience required in lieu of a degree Demonstrated knowledge of product processes Proven experience in strategic and business planning Excellent verbal and written communication skills, including meeting facilitation and presentations Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience Must possess a strong client focused approach to work Effective project and resource management experience with a proactive approach to team specific issues Change agent, ability to adapt and flexible Demonstrate integrity, fairness, respect, openness and honesty which requires courage, initiative and a strong sense of personal responsibility Ability to travel up to 10% Highlights Brio / Hyperion, Mapper, MMX, PPS, and PDM; deep knowledge of the Nike Apparel material process and calendars *Advanced Microsoft Office skills (including Excel, PowerPoint, Outlook, Word, SharePoint) and experienced in learning new technologies as necessary *Extensive experience with Tableau, SPC, DOE, online survey tools and various statistical programs *Familiar with manufacturing processes (casting, injection molding, rolling, extruding, forging, and drawing) and physical and mechanical testing (spectrometer, hardness, tensile, compression, fracture, and fatigue testing, x-ray diffraction, several types of microscopes, microscopy and foundry processes) Accomplishments Six Sigma Green Belt trained and experience working in a Lean Manufacturing environment Strong verbal and written communication skills; including experience connecting with peers, senior level colleagues, other departments, third party vendors, overseas contacts, and clients, as well as working in a Matrix organization Activities and Interests Member American Society of Quality, 2010 - Present Alpha Phi Alumnae, 2005 - Present Montrose City Council, awarded key to the City of Montrose, 1999 - 2001. Experience 11/2014 to Current Senior Materials Analyst Company Name － City , State As our Materials Analyst, you'll analyze, ideate, inform and present to the Materials Leadership team (MLT) data with regards to our materials. You will be the gate keeper on analysis providing direction and statistics on many aspects including but not limited to - What, where, how much, age etc Your analysis will provide the basis for the core palette framework, the seasonal category fabric line plan and the context for discussion at a cross category level. You'll support the Material Operations director in planning and tracking key business milestones for the category. You'll maintain strong connections with category product creation centers and manufacturing offices providing visibility to the MLT on vendor key performance indicator reports. You'll ensure pricing targets are established to align with and meet the category goals. 04/2010 to 11/2014 Nike, Apparel and Equipment Product Integrity - Quality Analyst City , State Work cross-functionally with various Nike teams to maximize the reach and impact of global quality data Part of a core team of 3 people striving to align quality metrics with sales, sourcing, demand planning and manufacturing data to inform supplier sourcing decisions Responsible for identifying, analyzing and reporting reject rates, poor quality materials, and quantifying aesthetics of materials to provide insight into consumer preference and define product and process improvement projects for a team of 30+ people across the globe Provide Nike supplier base with quality metrics allowing them to focus on the right initiatives to increase their performance and decrease poor quality Connect material, garment, and returns quality data to present a comprehensive product quality lifecycle review Led an initiative project for Product Integrity to acquire, report and align supplier data to effectively move quality data and actions closer to the source base. 08/2007 to 04/2010 Company Name － City , State Led and participated in Six Sigma continuous improvement and Lean Manufacturing projects to improve processes and product developments using statistical techniques such as Gage R&R, Pareto, Control Charts, T-Test, ANOVA, regression, etc Performed quality reviews of testing and inspections for final validation of aerospace and ballistic aluminum and performed root cause analysis Facilitated and designed experiments for process and product improvements, including a project to improve flatness of all product types which reduced the scrap rate by 75%, saved over $800k per year and maintained Best in Class standards Conducted studies on equipment and analyzed data for product performance correlations Prepared and helped facilitate external ISO, ASTM, NADCAP and internal audits as well as developed and maintained best practices and standard operating procedures. 10/2003 to 07/2007 Project Coordinator Company Name － City , State Created contracts and change orders using AIA software for multiple jobs; organized job files and bid files; called subcontractors regarding billing, project bids, and various other issues. Education 2007 BS : Metallurgy and Materials Engineering Colorado School of Mines － State Metallurgy and Materials Engineering Focused core classes in manufacturing processes *Participated in several team projects, one which resulted in a patent for the school *Held leadership positions in Alpha Phi International Sorority, Mines Activity Council, Associated Students of the Colorado School of Mines and served as an Orientation Leader multiple years Additional Information Sports Activities Holiday Half Marathon, 2011 Nike Women's Full Marathon, 2011 Hood to Coast team T.E.A.M., 2011 Fueled by Fine Wine Half Marathon, 2011 Lacamas Lake Half Marathon, 2010 National Breast Cancer Half Marathon, 2010 Coed Kickball and Softball, 2010 - 2011 Spokane Half Marathon, 2009 Bloomsday, 2008 - 2010 Volunteer Nike Materials Library, 2011 - 2013 PBS phone-a-thon, 2010 Advisor for Alpha Phi at Eastern Washington University, 2009 - 2010 Skills AIA, Alpha, Analyst, billing, Brio, Charts, continuous improvement, contracts, Council, direction, experiments, focus, drawing, Hyperion, internal audits, ISO, Leadership, Lean Manufacturing, director, manufacturing processes, Mapper, Materials, mechanical, Excel, Microsoft Office, Outlook, PowerPoint, SharePoint, Word, PDM, pricing, processes, improve processes, process improvement, quality, reporting, sales, Six Sigma, SPC, statistics, Tableau, validation, x-ray ",APPAREL 667," CONCIERGE/DOORMAN Summary Experience working in concierge, military, general office, international & domestic shipping. Excellent interpersonal communication, customer service, and office support skills. Windows/DOS, MS Office, Data Entry, Internet and Internet Research Skills. Skills Friendly & Informative with residents, guests, and staff. Quick to respond. Strong sense of accountability. Achieves business and individual developmental goals. Able to handle medical emergencies & technical problems in a calm and professional manner. Commitment in outstanding customer service. Very flexible work ethic. Experience 11/2014 to Current Concierge/Doorman Company Name － City , State Provided professional and consistent concierge service to residents, visitors and contractors. Respond to email communications, answer inquiries and offer suggestions. Efficiently handle large call volume inquiries from tenants/guests. Assist with administrative duties such as light copying & fax requests and other requests as needed. Provide updated information for local restaurants, special events, transportation etc. Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Record and deliver messages to residents, management, leasing, and relieving concierge. Provide guests with information on valet and housekeeping services and ensure that additional housekeeping requests are fulfilled. Activate or deactivate remotes or keys for guests checking in and checking out. 12/2007 to 11/2013 Aviation Ordnanceman Company Name － State Handle and service weapons and ammunition carried on Navy aircraft. Inspecting, maintaining and repairing the aircraft's mechanical and electrical armament/ordnance systems. Stow, assemble and load aviation ammunition that may include anything from aerial mines and torpedoes to missiles and rockets. Service bomb, missile and rocket releasing and launching devices, and service aircraft guns. Assemble and test air-launched guided missiles, and supervise the operation of aviation ordnance shops, armories and stowage facilities. 01/2005 to 11/2007 Office Assistant Company Name － City , State Perform receptionist duties when needed. Maintain trusting relationships with suppliers, customers and colleagues. Sort and distribute mail in a timely manner. Resolve office-related malfunctions and respond to requests or issues. Create and update records ensuring accuracy and validity of information. Education and Training Sep 1999 High School Diploma : International Business Jacqueline Kennedy Onassis － City , State International Business Skills administrative, administrative duties, copying, Customer Service, email, special events, fax, Inspecting, mechanical, medical emergencies, mail, office, weapons, Navy, Quick, receptionist, repairing, transportation, typist ",AVIATION 668," TECHNOLOGY PROJECT AND PRODUCT MANAGER Professional Summary Senior Project and Product Manager effective in leading and directing new  product development  and technology refresh projects from inception to launch. More than  17 years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving measurable performance targets. Core Qualifications 18+ years in project and product management PMI and CMMI certified Excellent communications skills at all levels of an organization Business and strategic results-oriented  Collaborative leadership style and win-win philosophy Project development and lifecycle experience Cross-industry new product experience Best practice training and mentoring Substantial project management methodology and process authoring Certified Microsoft Professional: Enterprise Project Management and SharePoint Portals Detail-oriented with strong analytical skills Process redesign and work flow planning capabilities Systems implementation and integration Vendor selection and contract management Risk management and mitigation expertise Accomplishments Project/Program Management: Initiated project for global launch of a groundbreaking cardiac treatment drug therapy which resulted in submission of new drug applications to six countries concurrently, for the first time in the company's history.Successfully implemented two major document conversion implementations, one for student records in an online higher education provider and the other for test applications delivered by mail for a test delivery organization.PMO: Integrated best practice attributes from PMBOK, Unified Software Engineering, and Microsoft Framework to create a custom solution delivery methodology which greatly enhanced the firm's ability to market professional services.Developed corporate-wide risk assessment procedures to reduce the cost associated with unprofitable projects entering the project portfolio.Designed and implemented portal-based project management solutions to enhance overall project communication and success.As project planning process owner, helped the organization to achieve CMMI Level 2 certification.Practice Development and Management: Directed the project and program management practice startup of $10 million service business.Managed a regional professional services project management practice covering a four state area, staff of fifteen (15) project management consultants and $5 million in annual revenue generation.Entrepreneur: Started and managed a Maryland-based LLC to offer project management services and project management portal workspaces to local businesses.Responsible for multiple projects associated with a key test center and client management portal as well as a strategic new product initiative. Work Experience Company Name February 2011 to Current Technology Project and Product Manager City , State Company Name February 2010 to January 2011 Project Management Consultant (contract) City , State Consulted with USDA staff on initiatives aimed at improving cooperation and communication between U.S. farmers and the USDA. Services were delivered towards standardization of project management, electronic calendaring, electronic bulletin boards, and SharePoint governance. Company Name February 2007 to January 2010 Practice Leader and Project Management Consultant City , State Lead the development of the company's SharePoint Services Practice with responsibility for $1mm in revenue generation as well as practice staffing and delivery. Engaged as Professional Project Manager for several clients to successfully implement large cross functional initiatives  An example includes the digitization of student records for a higher education client coupled with the implementation of an automated workflow which reduced student record processing time from weeks to days within the first 3 months of implementation. Managed two full-time and 3 contract resources. Company Name September 2006 to January 2007 Intergrated Scheduling Consultant (contract) City , State Development the integrated master schedule in support of the engineering and launch of a new generation rocket launch vehicle. Schedule components included, analysis, engineering design, product assembly, testing, procurement and NASA launch activities. Company Name September 2001 to August 2006 Founder and Principal City , State Startup of a company that delivered professional project management consulting services and software-as-a-service project management portals developed on Microsoft Project Server and SharePoint Services. Clients included Procter & Gamble, Microsoft Corp., Allegis Group, and Verizon. Company Name January 1999 to June 2001 PMO Director City , State Directed the startup of the company's PMO in support of the company's $10 million service business, including a project and program management practice standards, strategic business planning, and new business risk assessment. Designed and implemented the comany's solution delivery methodology, combining components of Microsoft Solutions Framework, PMBOK, and Rational Unified Process (RUP). Company Name January 1997 to January 1999 Project Leader (contract) City , State Responsible for delivering project and program management consulting services to Procter & Gamble Pharmaceuticals Research & Development Division. Accomplishments included concurrent submission of new drug applications to six countries. Corporate Practice Deployment Lead. Company Name May 1987 to February 1994 Regional Manager, Professional Services Delivery City , State Responsible for the development and deployment of project management standards and best practices for the U.S. Professional Services Organization, including the development of new service deliverables and participation in global standardization initiatives. Managed a regional professional services project management practice covering a four state area, including a staff of 15 and a $5 million new project management service revenue responsibility.  Education George Washington University 1997 Masters Certificate : Technology Project Management State IT Project Management Loyola University 1987 MBA City , State Towson University 1983 Bachelor of Science : Business Administration City , State Business Administration Skills Project Management Software: Microsoft Project, Project Server, SharePoint, Office, Team Foundation Server Process Methodologies: Project Planning, PMI, CMMI, Agile, Iterative, Rational, Waterfall, Risk Management, Requirements Management, Vendor Selection, Vendor Management, Portfolio Management, PMO Industries Served:  Higher Education, Computer Manufacturing, Software Development, Pharmaceuticals, Federal Government, Technology Consulting, Professional Services, Staffing and Recruiting, Testing and Certification Services, Systems Integration, Telecommunications ​ ",AGRICULTURE 669," REGIONAL RECRUITER Summary Motivated program management professional, a problem-solver and decision maker; specialized in team leadership, resource coordination and customer service, who seeks to re-enter the workforce with both feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written and verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination  Accomplishments Hands-on Human Resources Coordinator with proven international/domestic operational, strategic, change management, and compensation management background. Skilled in organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, and advising and influencing executive leadership on organizational issues that have a major business impact. Successfully posted, recruited, interviewed, and hired hundreds of personnel for British government postings across the world. Experience Regional Recruiter 10/2016 to Current Company Name City , State Carry out the full life-cycle recruitment process for a wide range of positions to include posting, sourcing, reviewing resumes and screening candidates, making offers, and following up Manage relationships with Posts delivering effective communication that supports the completion of recruitment activities and tasks Handle administrative related tasks including corresponding with hiring managers and candidates, record retention for recruitments; maintaining applicant tracking system activities related to open and closing of requisitions, entering complete and accurate data for reporting, and other relevant tasks Constantly evaluating area for process efficiency and identifying areas for development in guidance and reporting feedback from customers to senior managers Ensure the recruitments are effectively meeting the business needs and completed following appropriate procedures while meeting response time defined in the Service Level Agreements Partner with Hiring Managers to have a thorough understanding of the vacancy and the actions and customisations required to have a successful recruitment campaign Work with line managers to post open positions internally and externally, and coordinate candidate process up to and including on-boarding Perform other related duties as required and assigned.  Healthcare and Education Coordinator 08/2012 to 01/2014 Company Name City Principal point of contact for all healthcare and education queries for citizens and military of the United Kingdom serving across the USA. Enrolled British employees and families in medical, dental and prescription benefits plans, and terminated plans at the conclusion of employment or duty. Ensured military and United Kingdom based citizen's healthcare and education claims are checked and authorized for payment, adjusting as necessary, and negotiated discounts with providers when appropriate. Conducted scheduled healthcare and education reviews and updates of British Defense Staff, created action plans for development, and submitted to the Healthcare and Education Manager for final approval. Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Oracle Administration Officer 05/2010 to 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible for the financial administration of the British Defense Staff Provided support to the Resource Manager (DI) with primary focus on Oracle 11i functional system and administration tasks Controlled accounting periods and monthly maintenance of currency exchange rates Responsible for the compilation and upload of all payment spreadsheets generated by human resources. Oversaw all travel, medical, and personal claims; ensured Foreign Service compliance and provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 to 05/2010 Company Name City , State Devised and implemented lesson plans for twenty-eight four and five-year old children, based on distinctive cognitive guidelines set by the state and the institution. Interacted and updated parents daily on the various advancements of their children in handwriting, fine motor and large motor development, Spanish language and ASL skill development, and their knowledge on new music, art history, and computer skills. Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans. Addressed behavioral and learning issues with parents and daycare management. Fostered reasoning and problemsolving through active exploration games and activities. Monitored students' educational progress with individual charts and files. Gave one-on-one attention to children while maintaining overall focus on the entire group. Education Bachelor of Arts : Sociology May 2008 University of Maryland City , State Major in Sociology, Minor in Psychology 3.6 GPA Nursing school prerequisites : Anatomy and Physiology I and II, Anatomy and Physiology Lab I and II, Microbiology Associate of Science : Nursing 2018 Baltimore County Community College City , State Registered Nursing Program, Spring of 2017 Languages Conversational Spanish speaking, Intermediate reading and writing.  Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled in ORACLE and WCN databases, knowledge of international business practices and government structure. Official-sensitive security clearance obtained October, 2016. ",HEALTHCARE 670," REGIONAL HR DEPUTY MANAGER Summary Competent HR Generalist and seasoned recruiter with an extensive background in HR Operations functions across large corporates. Through my progressive career, I have helped build HR operational efficiencies by meeting standards of excellence in end-to-end HR delivery Highlights PeopleSoft, Oracle, ATS Office Package: Expert proficiency in MS Word, MS Excel, MS PowerPoint, MS Outlook Experience Regional HR Deputy Manager 06/2010 to 03/2014 Company Name Joined at Assistant Manager and was promoted to Deputy Manager. Provided full range of generalist services, employee retention, employee engagement, performance management and corporate social responsibility including talent acquisition in the geography within the HR operational framework of the organization. The purpose of the job was to manage the regional HR portfolio for a territory with employee base of over 700 employees and additionally, the following: Executed full employee life-cycle management for the employees in the designated geographical territory Managed full cycle recruitment process, sourcing of resumes through internal and external sources till bringing the candidate onboard Implemented recruitment strategies to reach high volume recruiting Helped organize and manage interviews of 300+ candidates from top schools Conducted on-campus events to increase company's on-campus engagement Coordinated full-time and summer hires, implemented end-to-end processes Was a part of the interview panel for all levels, analyzed the results, did salary negotiations and then rolled out the offers. Administered hiring, on-boarding activities and conducted new hire orientation. Assisted managers and employees understand and apply people tools, policies and procedures Responsible for background checks, employment process, records management, diversity initiatives and engagement initiatives Coordinated and facilitated half-yearly and annual performance management exercise. Managed personnel files and handled HR reporting, tracking and metrics Managed the employee separation process that included preparation of weekly, monthly, quarterly and annual reports, and publishing the same to key stakeholders Managed off-boarding program including conducting exit interviews for voluntary and involuntary terminations Successfully developed and rolled out the HR Scorecard for measuring operational excellence Accredited for best HR Audit that included records and files, online data sanctity, general HR practices and all applicable documentations Awarded for best turn-around time in recruitment achieved by employing new procedures that streamlined the hiring process and vendor relationships. Regional HR Assistant Manager 03/2008 to 05/2010 It was an all-encompassing experience in a manufacturing setup across the gamut of activities including recruitment & selection, training & development, vendor management. Responsible for delivering the end to end Recruitment and Generalist services to the North Zone. Coordinated 360 degrees feedback exercise for talent pool. Presented monthly attrition analysis to business heads and drew up action plan Ascertaining short term /long term requirements based on the volume of Work and sources of availability. Manpower planning for the proposed branches as well as the existing branches Taking timely remedial measures on various grievances of the employees, counseling of employees for better achievement of company objectives, absenteeism and personal problems Day to day interaction with managers, getting opinions from staff for smooth and trouble free operation of the company Conducted employee engagement activities at all the branches like fun at work, celebrating festivals, birthdays etc. Conducted attrition analysis to pinpoint the causes of attrition to be able to plug it and ring fence future exits Accredited for streamlining the recruitment process across the North Zone through Vendor Management. Branch Operations Officer 05/2007 to 02/2008 Company Name Responsible for overseeing all activities in regards to opening new corporate accounts Assisted in developing marketing resources directed at new and existing corporate customers Accredited for creating and executing sales training classes for all new associates Responsible for creating a strong network of local corporate clients Handled branch banking operations effectively. Education MBA : Human Resources 2007 GHS-IMR Business School India Human Resources B.Com 2005 CSJMU, Uttar Pradesh University India Skills Assistant Manager, banking, counseling, clients, hiring, HR, marketing, MS Excel, Office, MS Outlook, MS PowerPoint, MS Word, negotiations, network, Oracle, PeopleSoft, performance management, personnel, policies, processes, Recruitment, recruiting, reporting, sales training, Vendor Management, annual reports ",HR 671," CONSTRUCTION MANAGER Summary Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Accomplishments Effective administrator of both human and material resources. Able to take a project from the blueprint and contract stage, through complex troubleshooting, to finalization. Capable of delegating and prioritizing workload, scheduling manpower, equipment, and materials, monitoring productivity, quality, and safety, and coordinating a project to achieve on-target, timely, and seamless completion. Estimating: Strong analytical skills. Able to research cost and time factors in order to formulate competitive project bids while protecting the bottom line. Sensitive to budget constraints. Keen ability to properly allocate expenditures and profitably manage expenses within preset parameters. Communication: Articulate as a negotiator, presenter, advocate, and company spokesman. Provide a viable liaison between various professions, disciplines, trades, crafts, and multiple levels of management and employees. Manpower Development: Proven ability as a motivator, trainer, and team builder. Successful at matching talent to need. Able to identify and develop desirable personnel skills. Experience Construction Manager Oct 2013 to Current Company Name － City , State Manage all aspects of new home construction projects including customer relationship building, acquiring the proper building permits, budget creation, scheduling construction, and overseeing field operations. Direct personnel operations, conduct hiring, and schedule subcontractors and product material delivery. Manage multiple simultaneous custom homes ranging in price from $600,000 to $1.6 million in Omaha and surrounding communities. Oversee jobsite safety measures and municipal building code compliance per jurisdiction. Construction Manager Jan 2010 to Oct 2013 Company Name Oversaw and managed a $30 million a year production build of custom higher end townhomes in the Copper Ridge subdivision in Omaha, NE. Worked closely with the developer to provide daily updates and progress reports on every construction project. Job duties included pulling permits, scheduling the construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, and overseeing field operations. Collaborated with the sales team on marketing to homebuyers to improve the sales process. Provided input and creative ideas to new homebuyers in order to create a unique and enjoyable home building experience. Constructed 85 out of 114 total homes built in less than 3 years. Managed the construction of 17 single family homes in the Saddlebrook Villas subdivision. General Contractor Aug 2007 to Current Company Name as an independent contractor specializing in remodeling services and new construction in both residential and commercial settings. Residential projects include basement, kitchen, and bathroom remodels, deck building, room additions, and sunrooms. Commercial projects include the retail and office build out for small and large businesses. Provide self-performing contracting as either the general contractor or as a subcontractor. Specialize in the restoration of older homes with modern updates and improvements. Helped to facilitate a multistate retail outlet store build for Omaha Steaks. Completed the retail space build out for the Complete Nutrition franchise in multiple states. Coordinated the building of multiple Scooters Coffee Shops in Lincoln, NE, Olathe, KS, West Des Moines, IA, and Omaha, NE. Remodeled the multiple cubicle office spaces at Mutual of Omaha, FDR, and DTN. Remodeled the press room of the WOWT News Station in Omaha, NE. Remodeled the Bellevue Foot and Ankle Clinic in Bellevue, NE. education and Professional Development Current student at Randal School of Real Estate Licensed Class C Contractor with the City of Omaha Insured and Bonded with the City of Omaha Registered Contractor with the Nebraska Department of Labor. Education OSHA Certified 10 Hours *ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified *Experienced user of scheduling software, Microsoft Project and Builder Trend 2012 ITT Technical Institute School of Drafting and Design － City , State Certificate of Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE for Windows 2000 / Server andProfessional *Diploma, Computer Programming Specialist, Institute of Computer Science, 1990-1992 Coursework: Mainframe programming languages in BAL, JCL, and COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 / Server ",CONSTRUCTION 672," BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader and player who works well with peers and all levels of management. Possesses excellent people organizational and communication skills. Adapts easily and quickly to changes in the work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 to 07/2016 Branch Logistics Manager Company Name － City , State Managed team of 7 professionals. Ensure timely and accurate delivery of products. Compliance control with all applicable regulatory requirements including, but not limited to, providing documents for the driver qualification file and abiding by hours of service, daily log, hazardous materials (placarding, training and shipping papers), daily vehicle inspections and reports, and maintenance regulations. Scheduled delivery drivers on a daily and on-call basis. Completed daily route preparation. Allocated additional routes as patient and referral requests are received. Occasionally performed warehouse employee's responsibilities if there is a temporary shortage of warehouse employees. Performed special projects such as researching methods to improve productivity and cut costs in the branch distribution function. Troubleshot problems regarding the shortages of delivery employees staff, routes, and the loading of equipment. Monitored and/or maintained close contact with delivery employees throughout day to ensure routes were completed in a timely and accurate manner. Certified delivery trucks were properly and efficiently loaded. Delegated Logistics employees with special orders and equipment. Assisted Logistics employees with the loading of trucks when necessary. Maintained daily vehicle maintenance logs and documentation of incident reports. Maintained proper levels of stock in warehouse to ensure maximum profitability. Responds to telephone calls from patients, referral sources, vendors and delivery employees regarding equipment orders, patient problems and delivery employee incidents. Managed multiple branch locations as needed. Performed other duties as required. Supervised a team of primarily nonexempt employees. Responsible for hiring, coaching, and performance management of subordinate staff. Ensures that all direct reports and their subordinates are maintaining acceptable performance levels. Conducted staff meetings regularly to review new business requirements. 02/2012 to 02/2015 General Manager Company Name － City , State Managed club to meet or exceed monthly sales quotas of 60% or higher sales average. Hired, developed, and promoted new employees. Headed daily staff sales training and developing. Boosted motivation and energy levels within team. Managed and maintain a positive work environment. Recruit and establish 1 - 2 Corporate membership for small to large corporations per week. Recruiting potential members utilizing outdoor marketing - tents and corporate onsites Delegate and monitor daily tasks to staff members Developed a club success report meeting or exceeding a 60% daily sales quotas average. Communicated with member / non ­ member telephone inquires Assisted Operations Manager in resolving member complaints 02/2011 to 02/2012 Sales Manager/Assistant Manager Company Name － City , State Managed sales consultants to assure weekly and monthly quotas were exceeded. Attended walk ins and appointments who inquired on memberships. Acquired and established memberships for new members. Established Corporate memberships for large corporations. Assisted General Manager in all membership corrective measures as needed. Delegated daily tasks to staff members. Assisted General Manager resolving member complaints. Assisted with weekly and monthly staff meetings. 01/2008 to 01/2012 Personal Trainer/Aerobics Instructor Company Name － City , State 01/2003 to 01/2008 SUSPENSE SPECIALIST Company Name － City , State Researched and resolved, simple to complex suspense items rejected to the Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization and other V - system transactions, as appropriate. Determined the required actions to prevent subsequent/future suspense items and initiate those actions. Documented all errors on a Quality Feedback database. Identified, analyzed and communicated processing trends and provided feedback to internal and external customers such as financial advisors, external clients such as clients and group clients. Documented required corrective actions for individual/group premium reversals. Researched and responded to inquiries from internal/external clients in AWD. Monitored aged outstanding General Ledger items to ensure aging did not pass the 30 day window. Worked with team members to clear outstanding items in the general ledger, as needed. Determined type of non-client secured application required and requested set-ups by New Account Unit ( starter, skeleton, clone, default accounts). Developed and maintained an extensive and detailed knowledge/understanding of all default indicator codes tied to suspense items. Developed and maintained an extensive and detailed understanding of the billing related impacts for all processing methods to suspense. Actively apply this knowledge to clearing of suspense items, as appropriate. Researched and initiated communications with AIG Financial Advisors through New Business Center to obtain required information regarding participant application issues. Identified and initiated updates to client information related to social security and/or name changes. Researched and processed check disbursements requested to multiple payee types through the SAP Check Disbursement System. Produced and generated daily, weekly, monthly, team management reporting information, as needed. 01/2000 to 01/2003 CONTRIBUTION SPECIALIST Company Name － City , State Processed contributions that were received through e-Remit website. Reviewed bill history to determine correct bills to be pulled to process contributions with correct bill. Uploaded media (reel tapes, cartridges, and diskettes) into TSO. Opened format 13 files in Excel and made necessary changes to the file if needed. Once the file was uploaded - viewed files through V - system to make all necessary changes to files. Changes included - added a participant to the file that may have not been added, adjusted columns and added characters that were missing on the file. Transmitted files through V - system Received and matched bills to the deposits so that files could process. Recreated bills that were needed, but were not available for processing payroll dates. Created input forms and entered all information for group contributions on the Tape Batch tracking database. Resolved Out of Balance of transmitted files. Increased and decreased deposits that were short of over the deposit to balance. Added, deleted, and changed participants on files that have been transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City , State , US Computer Animation Art Institute of Houston － City , State , US Studied 2D and 3D Animation ( 3D Max ) Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual ",FITNESS 673," DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek is a sales and business development executive with more than 15 years experience in large commercial and government digital LED lighting projects, immersive cinema technologies, and commercial printing control systems. Key personal traits include: Proactive ...             Strives for continual improvement without supervision. Creative ...               Thinks of unique ways to solve problems and improve products or processes. Outgoing...               Interacts easily with others for lasting business relationships. Analytical...              Analyzes the facts in detail and makes a timely decision. Persistent...             Sticks with long term projects to see through to completion. Culturally aware...   Embraces diversity and is sensitive to similarities/differences. ​ Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player in growing a business from $25 million sales to $150 million. Maintained 50% integral gross margin on product portfolio in spite of severe competition. Managed a cross functional team of 5 professionals and worked across 33 international sales organizations. ​Traveled to and conducted business in more than 30 countries. Sold and managed projects up to $6 million value. Developed and supported over 20 value added resellers. Experience Director, Global Business Development 06/2015 to Current Company Name City , State Built a go to market sales strategy from the ground up focusing on OEM partners, sales agents, industry associations, academic institutions, national end user accounts, and independent cinemas. Built value proposition for end user sales including usage cases, revenue generators, and return on investment. Prepared sales presentations and product demos for entertainment industry executives. Researched industry trends in cinema entertainment and provided feedback to product management to improve product positioning. Collaborated on technical and sales proposals for global pilot sites to prove the value of new technology to the market. Developed bank financing program for purchases and leases. Advised internal stakeholders on business opportunities in their region and worked together to include multiple product portfolios in a single sale.  ​ Director, International Sales 09/2007 to 06/2015 Company Name City , State Created global sales plan per international market (33 total) to focus resources on new product introductions, first of their kind lighting  applications, accurate project forecasting, and sales analytics reviews (margin trends, currency fluctuations, and cost of non quality). Built specifier (lighting designer, architect) relationships and project sales funnel through one on one meetings, industry presentations, and trade show attendance. Built value added partner relationships leading to increased sales through annual business strategy reviews, joint project management, joint end user sales meetings, tours of global reference projects, and technical, sales, and design related training. Worked closely with supply chain teams to plan production to meet current project timelines, forecast future demand, and reduce product costs to improve product margins.  ​ Manager, International Inside Sales 09/2002 to 09/2007 Company Name City , State Recommended pricing strategies to win business. Assisted marketing with trade show booth construction. Managed credit approvals to release orders on prepay, credit, or letter of credit. Helped to collect past due invoices. Advised partners on product selection for specific projects to meet budget and project design goals.  ​ Sales Coordinator 01/1997 to 03/2002 Company Name City , State Acted as a liaison between head office in U.S. and branch office in Japan to highlight staff and customer concerns. Attended trade shows to answer product specific questions from the market. Researched and developed web conferencing system for worldwide customer training to improve communication and Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey ; Vegas Mall, Russia ; Torre Colpatria, Colombia ; Maracana Stadium World Cup, Brazil ; DTI Cinema, USA ; Marks and Spencer Stores, U.K .; Allianz Arena, Germany ; Meydan Bridge, U.A.E .; Galaxy Casino, Macau ; Ghent Stadium, Belgium ; Olympics, Brazil; Kingdom centre, Saudi Arabia ; Kohinoor Tower, India; Intercontinental , UAE; Aspire Tower , Qatar ; Nabana theme park, Japan ; Matsuya Ginza, Japan ; Montparnasse, France Education Bachelor of Science : International business 1994 University of Minnesota, Carlson School of Management City , State , USA Minors in Spanish, Japanese, and East Asian studies ",BUSINESS-DEVELOPMENT 674," SENIOR CONSTRUCTION MANAGER Summary Construction Manager / On - Site Project Manager   Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with a talent for leading by example and inspiring peak performance. History in turning ""problemed"" subdivisions into profitable projects through delivery of cost savings solutions and alternative scheduling techniques that allowed for more even flow of construction. Decisive, results oriented building professional offering 18+ years of experience in the construction industry with the last 10 years focused on project management. Offering a range of talents in scheduling/ expediting, customer service, sales, purchasing, estimating, land development, construction techniques and safety. Driven by new challenges and desire to be successful in all endeavors. Excel in fast paced settings that require multi tasking to complete complex tasks. Summary of Qualifications Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Safe job site set-up Building codes and regulations Blueprint fluency Power and hand tool operation Residential construction specialist Multi Family construction specialist MS Office proficient Organized and detail-oriented Project budgeting Cost control Budgeting and forecasting Customer relations specialist Process improvement Multi-unit operations management Risk management Vendor sourcing Quality assurance and control Certified Purchasing Manager (CPM) Purchasing and procurement Unsurpassed work ethic Results-oriented Cost reduction and containment Contract management Microsoft Office Suite expert Productivity improvement Work flow planning Accomplishments 2000 - 2008 Centex Homes * Mansfield Farms - Suffolk Virginia - 150 Home Subdivision * Mallory Square - Chesapeake Virginia - 25 Home Subdivision * Braddock Landing - Chesapeake Virginia - 55 Home Subdivision * Orchards at Glenwood - Virginia Beach - 61 Home Subdivision * Courthouse Springs - Gloucester Virginia - 32 Home Subdivision * Courthouse Square - Gloucester Virginia - 86 Home Subdivision * Eagle Lake - Chesapeake Virginia - 99 Home Subdivision 2008 - 2011 Eagle Construction www.eagleofva.com * Eagle Pointe - Chesapeake Virginia - 170 Homes Subdivision 2011 - 2015 Breeden Construction LLC www.thebreedencompany.com/ * Cambria at Cornerstone Phase 1 - 276 Unit Luxury Apartment Community * Cambria at Cornerstone Phase 2 - 180 Unit Luxury Apartment Community * Red Knot at Edinburgh - 438 Unit Luxury Apartment Community * Aqua at 25th Street - 147 Unit Luxury Apartment Community (Current Project) Experience Company Name City , State Senior Construction Manager 12/2011 to 07/2015 Hired to oversee construction of an Award Winning Luxury Apartment Community in the Town Center area of Virginia Beach. Managed site from the clearing stages of Land Development through completion of the project in early 2013. The site consisted of 24 buildings (480 units), 2 fitness centers, a clubhouse, 2 pools and several ground breaking amenities. Currently working on third project in four years with Breeden Construction LLC Carefully coordinated plans and specs using marketing programming standards. Facilitated processing of RFI's, submittals and samples among the general contractor, the owner and the owner's consultants. Educated general contractor personnel on the quality standards throughout the construction process. Trained the community service manager on turnover procedures, quality standards and project-specific systems orientation. Submitted all project closeout documents in accordance with the contract. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Company Name City , State Senior Construction Manager 01/2008 to 12/2011 Managed construction of an active adult community in Chesapeake Virginia. Responsible for managing 4 superintendents while development was under construction. Reviewed time lines and project schedules and adjusted based on production. Responsible for construction budgets, change orders, payroll and subcontractor fund allocations. Contract review and negotiations with subcontractors. Site / Land Development management during golf course alteration for new home construction. Drafted action plans and led meetings with department executives to review project status and proposed changes. Delivered status reports to stakeholders for budgeting and planning purposes. Collaborated with cross-functional teams to draft project schedules and plans. Company Name City , State Senior Project Manager 04/2000 to 01/2008 Recruited to company by Division President for the purpose of turning around projects that were behind schedule and over budget. Personally revamped schedules to make up for production failures and created an even flow system that allowed for more streamlined construction procedures. Managed multiple construction projects in Hampton Roads from Land Development to community completion. Homes were move in ready on average two weeks prior to closing and were always at or under budget. Served as the single point of contact for project scheduling and changes. Company Name City , State Construction / Warranty Manager 01/1998 to 01/2000 Oversee construction of a multi-million dollar custom home subdivision in Virginia Beach. Responsibilities included: Scheduling contractors, budget management, quality control, purchase orders, customer service and payment to tradesmen after completion of work. Education BA : Business Administration 1998 Old Dominion University , City , State Business Administration High School Diploma 1993 First Colonial High School , City , State Honors Graduate Certifications CFC Certification Certified Lead Renovator Storm Water Pollution Prevention IICRC Certification HVAC 1 & 2 ( AES NORFOLK) CPR & First Aid RLD Certification OSHA 30 Awards and Recognition Manage construction of 2 showcase home in Homearama for Dragas Homes, 2000. Participated in the construction of Two Habitat for Humanity homes in Portsmouth, Virginia with Centex Homes, 2005. J.D Power and Associates award winner for customer service, new home construction 2006. Assist Sales and Marketing departments capture sales to be #1 in the Nation two consecutive years in the Hampton Roads Division of Centex Homes 2006 &2007. Successfully managed the construction of over 500 homes while never missing a projected closing date and finishing homes at or under budget. Technical Expertise Construction Project Management Project Planning and Execution Purchasing and Estimating Blueprint Revisions Budget Management Materials Management Trade Partner, Subcontractor and Customer Relations Microsoft Office Microsoft Project AutoCAD SAP Construction Management Software ",CONSTRUCTION 675," Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable about developing and implementing successful business solutions that drive productivity and growth. Offering expertise in SQL, Data Visualization, Scripting language and more than 6 years of experience in the software industry. Experience Principal Consultant Company Name | City , State | June 2018 - Current Design, Develop, Test and Document Business Intelligence reports: Gather Business needs to develop interactive dashboards and BI reports. Work with Data warehouse and other data sources to get data for Data Visualization Using Business Intelligence Tool. Write SQL Queries and Stored procedures to pull data to Visualization Tool. Modeling the data to efficiently pull the data for visualization Design Dashboard and Provide insights to management and departments to make Data driven decisions. Embed BI reports to Customer Application using .NET Framework, JavaScript. Which uses Web APIs to access BI reports. Create and Peer review SQL queries for ad hoc data reporting. Managed junior developer by delivering consistent coaching and constructive feedback. Design, Develop, Test and Document SQL Queries, Stored Procedures, .NET Codes in order to maintain and add features to Student Information System. Communicate with clients to gather requirement for new data collection or for change request. Design a data model and web interface for collecting new data and improve existing system. Peer review codes to validate correctness and integrity of the system. Perform Unit test, Integration test and Regression test in Development and QA environment for Build Release. Follow Agile Methodology for software development using Azure DevOps for better utilization of time and resources. Create SQL queries for ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name | City , State | September 2015 - May 2018 Designing, developing, validating, and documenting SQL queries, graphical reports, dashboards, and data warehouse applications that support the strategic initiatives. Reviewed project requirements to identify customer expectations and resources needed to meet goals. Conceived, developed and implemented wide range of BI solutions. Optimized data gathering processes, analysis procedures and visualization strategies. Created and oversaw dashboards with QlikView. Create and maintain SSIS packages using Microsoft Visual Studio. Extract the data from files received through SFTP and upload the data-to-data warehouse in a required form. Using given technical specs create flat files and send data files to clients using SSIS package. Also, automate maintenance of SQL Server databases and updates. Analyzed code and corrected errors to optimize output. Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes. Wrote user manuals and other documentation for roll-out in customer training sessions. Established and maintained key relationships with business stakeholders to promote future opportunities. Managed 2 junior developers by delivering consistent coaching and constructive feedback. College Student Company Name | City , State | January 2015 - May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model to predict malignant tumors. Used Python - ""Random Forest Classifier"" to predict malignant tumors in breast tissue. Here, main idea is building multiple models with different sample and different initial variables from train data set. Goal is to determine what attributes provide the most information that can be used to predict malignancy. My model was tested against “test data set” for accuracy and it is 96% successful in predicting whether the tumor is malignant or benign. Data Mining- Image Classification: It is the process to categorize images into one of several categories. Classification requires training for each image category. Constructed Training and Test data for given image data using Java programming. Constructed the five different classifier models using each training data file. Tested these classifiers using test data and compared the prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name | City , State | October 2013 - January 2014 Develop code in java and document artifacts including unit test plans and ensure that the output is as per the specifications: Execute tasks with both procedural and OOP development techniques. Best practices for efficient and easier to maintain code. Best practices for securing web applications. Inserting, querying and managing data stored in databases or files. Skills SQL Server/MySQL Data Analysis and Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master of Science Computer Science University of Illinois At Springfield , City , State Completed coursework in Data Science, C# Programming and .NET and Data Mining. 3.95/4.0 GPA May 2016 Bachelor of Engineering Information Science P.A College of Engineering (VTU) , City ""Best Outgoing Student"" Recipient Honor Roll 2010-2011 May 2013 ",CONSULTANT 676," BUSINESS DEVELOPMENT MANAGER Summary Business Development Manager & Talent Acquisition Specialist equipped with the excellent negotiation skills, market insight and business acumen necessary to guide struggling and newly-formed companies to financial success. Motivated BDM & Recruiter adept at business prospect research, product promotion and account expansion in the Information Technology (IT) market. Business Development Analyst skilled at advising large corporations on business logistics, including talent acquisition retention and operational efficiency with major projects meeting deadlines. Business development expert with 5+ years as a top sales performer in in the Staffing/Recruiting Services market. Comfortable with new ideas, innovative products and start-up environments. Skilled at establishing and maintaining strategic partnerships to generate essential business opportunities. Business development professional experienced in sales management, marketing, technical presentation creation and service training. Business Development Manager versed in building strategic partnerships through persuasion, negotiation and personal presence.Business development professional successful at acquiring, expanding and managing key corporate accounts. Highlights Fortune 500 partner experience Excellent sales techniques National account management Top-ranked sales executive Fluent in Spanish Excellent communicator Contract review Cold calling Adept multi-tasker Work force management Analytical problem solver S martSearch, JobDiva, MaxHire & Sugar CRM systems expert Experience 09/2015 to Current Business Development Manager Company Name - City , State Increased monthly sales by 50% by implementing strategies to develop and expand existing customer base. Cold and warm called 80+ new and existing accounts per day. Developed a new customer base consisting of 3 accounts. Generated new accounts by implementing effective networking and content marketing strategies. Identified strategic partnerships and gathered market information to gain a competitive advantage. Targeted new long-term business partner prospects and closed 2 deals in 2 months in the IT Recruiting/Staffing industry. Tracked RFPs and bids to develop new business opportunities. Optimized current revenue streams by networking for additional business prospects with established clients. Identified, coordinated and participated in client relationship-building activities and meetings. Added value to marketing material by introducing creative advertising concepts. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. 03/2013 to 09/2015 Business Development Manager Company Name - City , State Developed and integrated market plans to efficiently position the company brand within targeted markets. Coordinated and managed major proposal processes from initiation to implementation. Marketed and developed key accounts by favorably representing the company at membership and community functions. Researched economic processing factors to determine the best process and sales strategies. Leveraged existing network of contacts with new commercial prospects. Created and conducted unique marketing proposal presentations and RFP responses. Maintained up-to-date knowledge of industry, target accounts and competitive landscape. Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate service demonstrations. Generated new sales opportunities through direct and telephone selling and emails. Leveraged lead generation tools to increase profitability and product presence in the marketplace. Developed growth plans by identifying key clients, key targets and priority service lines. Answered candidates' and clients' questions regarding recruiting services, salary/pay rate negotiations and the job descriptions presented. Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems. Added value to marketing material by introducing creative advertising concepts. Cold and warm called 80+ new and existing accounts per day. Develope d a new customer base consisting of 5 accounts in addition to supporting 10 additional existing clients Nationwide. Exceeded targeted sales goals by 30%. 07/2010 to 12/2012 Talent Acquisition Consultant / Account Executive Company Name - City , State Recruited and interviewed 48 applicants per year. Increased the employee base by 40% to meet changing staffing needs. Advised managers on the market regarding prospect candidates and recommend needed changes. Identified staff vacancies and recruited, interviewed and selected applicants. Directed personnel, training and labor relations activities. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Conducted new employee orientation to foster positive attitude toward organizational objectives. Acted as a liaison between outside sales representatives and 4 accounts. Generated 15 leads weekly. Conducted business to business telephone sales. Contacted new and existing customers to discuss how their needs could be met with specific services. Negotiated prices, terms of sales and service agreements. Completed 100 outbound calls daily, with average conversion rate of 10%. Responded to all client inquiries in a timely manner. Achieved a 100% customer renewal rate. Advanced user of SugarCRM & Smart Search sales management software, generating pipeline and account reports weekly. Maintained detailed account records and contact logs using SugarCRM. Generated new business through keeping in touch with my network and following them to every new company they join. Accountable for full life cycle recruiting including overall client satisfaction. Clients Clients include: DirecTV, Cisco Systems, Aha Mobile, Harman Kardon, eBay, PayPal, Ross Stores, Move (realtor.com), Apigee & Sephora USA. Accomplishments Generated a pipeline of more than $500K in net new opportunities in 1 month. Spearheaded all company-wide prospecting, marketing and closing endeavors. Closed 5 new corporate accounts averaging $2 Million in annual revenue per year. Achieved 100% over KPI (key performance indicator) goal. Handled the highest volume account in assigned territory. Grew new services sales 100% in 60 days. Education 2010 Bachelors of Arts : Sociology University of California, Santa Cruz - City , State , USA Core classes included Environment & Society studies through College 8 Member of EOP Club Coursework in Communications and Psychology Coursework in Marketing and Advertising Minor in Education (one course missing) Skills Careful and active listener Self - Starter & self-motivated Hungry for growth and continuous learning Proactive and energetic ",BUSINESS-DEVELOPMENT 677," HR SPECIALIST Highlights Staffing and recruiting professional Interviewing expertise Recruiting Personnel records maintenance Affirmative Action compliance Fluent in [Language] Detail-oriented Microsoft Office Suite expert People-oriented Experience 07/2015 to Current HR Specialist Company Name － City , State Assisted with the establishment of the hiring process that is currently in use at the George's Employment and Training Center. Assisted in the creation and implementation the first electronic hiring process within George's that pre-printed a new hire's SSN, address, the date and name which decreased the time to hire someone from 1 hour to 30 minutes, on average. Assisted with the development of the first electronic application for production hiring. Explain terms of position with new hires, such as salary, hours, dress code, job description, etc. Responsible for onboarding new employees, which includes administering new, hire paperwork, E-Verify, and I-9 Verification. Establish and maintain relationships with HR managers to stay abreast of current and future hiring. Coordinated driver-recruiting process. 10/2010 to 07/2015 HR Specialist Company Name － City , State Assisted the Managers in the staffing and compliance for 16 area locations. Staff, insure compliance training is completed, track their assignments, evaluations, system access and terminations in the Tyson clerical and industrial temp pool, which is over 100 people as direct reports. Assisted with the development and piloted the first electronic application for production hiring. Collaborated with Team to develop a detailed processes for non-discretionary, discretionary, and professional hiring. Reviewed every I-9 and E-Verify for errors. Ran and completed E-Verify on new hires. Knowledgeable in SAP, ADHOC, Training and Events and e-Recruitment data entry and Reporting. 03/2009 to 10/2010 HR/Benefits Clerk Company Name － City , State Analyzed employment-related data and prepared required reports. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Managed all aspects of the employee life cycle process, including on and off boarding. Communicated the duties, compensation, benefits and working conditions to all new hires. Ensure new hire files were complete and accurate. Worked extensively in SAP and verified all data entered was accurate. Explained human resources policies and procedures to all employees. Conducted telephone and onsite exit interviews for all employees. Worked on 401(k) administration, FMLA and all areas of insurance and benefits. Generated employee-tracking reports each month. Managed communication regarding employee orientation and open enrollment for Benefits. Ensured enrollment of all new hires into Tyson's insurance plans. 08/2007 to 03/2009 HR Clerk Company Name － City , State Maintained open position postings. Maintained customer service focus with employees and applicants at all levels of the organization. Verified applicant references and employment history. Experienced with multiple line telephones, handling routine inquires, directing calls and taking messages. Distributed appropriate employment documentation to various plant locations. Maintained accurate information on outgoing files to all locations. Entering initial data, prepare for hire and rejecting in SAP as well as making any necessary changes from the recruitment side of SAP. Generating reports. Verify that applications are complete. Provide assistance to applicants in completing the application. Translate in Spanish when necessary. Ensured all compliance laws were followed. 10/2006 to 03/2007 Receptionist Company Name － City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Made copies, sent faxes and handled all incoming and outgoing correspondence. Posted open positions in the lobby and with Workforce. Worked with a very diverse labor pool. Ensure all applications were completed to compliance standards. Explained the application process to applicants. Scheduled interviews and the on-boarding process. 09/2005 to 10/2006 Administrative Assistant Company Name － City , State Greet and receive visitors. Answered heavy phone traffic. Maintained inventory of office supplies. Coordinated CPR classes for customers and staff. Assisted staff in coordinating meetings and telephone conferences. Education 2001 Diploma Rogers High School Skills Benefits, central point of contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type ",HR 678," BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER Summary Dedicated and enthusiastic professional with over four years' experience in education. Proven expertise in establishing rapport and building trust among students, parents, administrators and community members. Possess strong communication skills and ability to partner across departments within and outside of an organization to meet the needs of students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work with parents Professional Experience 08/2014 to Current Bilingual Language Arts Sixth Grade Teacher Company Name － City , State Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials and build community within the classroom Participate in the development of intervention plans for students within the classroom setting, during MVP time (tutoring hour) as well as after school tutoring Oversee Read 180 program participants and monitor their progress as part of their intervention strategy Implementation of newer educational technology programs in order to teach students new techniques to use within their presentations to showcase their knowledge some examples include: Prezi, Storyboard That, Edmodo, Thinglink, and others Participate in district Community Ambassador program and campus improvement committee. 01/2014 to 05/2014 Bilingual Substitute Teacher Company Name － City , State Worked in elementary schools and substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, and Special Education. Provided key support for teachers on leave. 07/2013 to 01/2014 Bilingual 4th Grade Teacher Company Name － City , State Developed and implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted and Talented curriculum, and mainstream English/Spanish language arts, writing and history Analyze data to plan and implement appropriate instruction to reflect accommodations for individual students Cooperate with other members of the staff in planning and implementing instructional goals and objectives Establish and maintain open lines of communication with students and their parents Participate in a wide range of district and campus professional development to include: Gifted and Talented coursework, wide range of education technology applications, as well as Love and Logic training. 04/2011 to 07/2012 Student Development Assistant Company Name － City , State Coordinated community tours for prospective students, families and community visitors Created data intensive reports based on TAKS/STAAR test results for local feeder schools for supervisor to present to upper administration Collaborated with the FWISD Vital Link program to create a summer college exploration/ internship program for local middle school students. 06/2010 to 07/2010 Academic Advisor/ Spanish Instructor Company Name － City , State Assisted students one-on-one with college preparation assignments such as: career exploration, school selection, resume writing, and letters of recommendation Taught students hybrid course: Introduction to Spanish and Hispanic/Latin American Studies. 07/2009 to 07/2010 Program Coordinator Company Name － City , State Oversaw the development of a start-up organization Managed a $200,000 federal Gear up grant Utilized research based best practices to create community workshops for parents and students as well as developed staff and advisor manuals Developed community partnerships and presented NACRC to organizations Received promotion from AmeriCorps VISTA position. 01/2009 to 05/2009 Math Teacher Company Name － City , State Taught beginner English grammar and literature, World History and TOEFL Prep to international students Tutored Algebra and was promoted to remedial math teacher position Advised international students and tutored Spanish. Education and Training May 2011 Tarrant County College Employee of the Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University 2009 Bachelor of Arts : International Studies Elon University － City , State International Studies Presidential Scholar; Resident Assistant- RA of the Month February 2007 and October 2006; Global Experience Program: Costa Rica 2008 with internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys and Girls Club Alamance County Community College Affiliations Association of Texas Professional Educators (ATPE) LANGUAGES English and Spanish Skills arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops ",ARTS 679," FINANCIAL INSTITUTION EXAMINER Summary Commissioned bank examiner with over five years of experience with the FDIC. Strong analytical skills and technical background in credit review, financial statement analysis, and intermediate accounting work. In-depth knowledge and experience in interpreting and applying banking rules and regulations. Recognized for high-quality team contributions during examinations of numerous financial institutions, including large, complex, and troubled institutions. Highlights Well-versed in ETS ALERT (FDIC's proprietary loan review software) and MS Office software, including frequent use of PowerPoint for presentations and MS Excel for data manipulation (ex. pivot tables, charts, etc.) *Basic experience in SPSS, Bloomberg, and QuickBooks Experience FINANCIAL INSTITUTION EXAMINER 01/2010 to Current Company Name City , State Division of Risk Management Supervision Aug. Collaborate with examiners, specialists, and assistants to evaluate the safety and soundness of operations for over 70 insured depository institutions within the eastern and central Pennsylvania territory, ranging in asset size from $30 million to nearly $5 billion,. Assess the asset quality, asset and liability management strategies, the adequacy of capital, earnings performance, and the budgetary process at financial institutions. Hold formal exit meetings with senior management and board meetings with the directorate to discuss examination findings and obtain commitment for corrective action. Facilitate the training of less-tenured employees through designated on-the-job training assignments. Credit Review Experience: Evaluate the asset quality of an institution through review of loan files and assign loan classifications. Focus on reviewing commercial credits (i.e., commercial mortgages, C&I loans, working capital lines), large participations, and specialized lending programs. Assess borrowers' capacity to repay; protection; performance; and the adequacy of underwriting, credit administration practices, and accounting treatment for individual loans to determine overall level of credit risk. Analyze financial statements, tax returns, and other financial documents of borrowers, guarantors, and related entities to assess risk and creditworthiness on a global basis. Ensure that financial information is timely, complete, and enable management to accurately measure for compliance with performance covenants. Discuss concerns with loan officers and management regarding specific loans, file documentation, and any regulatory compliance issues. Cite apparent violations of law and regulations as necessary and prepare formal loan write-ups, technical schedules, and an overall assessment of the asset quality of the institution for inclusion in the exam report. Significant Assignments: Nov. 2013 - Served as acting examiner-in-charge of an examination of a $700 million bank, which resulted in the downgrade of $10 million in loans from Special Mention to Substandard, and the citation of an apparent violation of regulatory appraisal requirements, and identification of the lack of an impairment analysis for a restructured trouble debt. 12/2014 Supervised the activities of loan review team as asset manager at a $4.4 billion mutual savings institution in which the asset quality rating was upgraded due to an improvement in adversely classified loans, despite identified criticisms of the allowance methodology and recommendations to improve monitoring of lending policy exceptions. Apr. 2015 - Designated as one of the national training instructors for division-wide rollout of new proprietary Examination Tool Suites (ETS) loan review and exam software. In addition, designed and developed original training material to refresh examiners' knowledge of loan review software for presentation in two field offices. Certifications & Awards: FINRA Series 91 (Mar. 2014) - FDIC Safety and Soundness Technical Evaluation STAR Award (Oct. 2014) - Strong teamwork, technical knowledge, and high-quality contributions to loan review team at examination of a troubled institution, including identifying loan downgrades STAR Award (Jul. 2015) - Outstanding performance during the examination of a complex institution under a regulatory enforcement action, including identifying and citing over 170 apparent violations. 05/2008 to 01/2010 Company Name STUDENT INTERN, Rural Electric Infrastructure Loan & Loan Guarantee Program Processed loan applications from rural electric utility cooperatives, and prepared underwriting memos. Performed credit analyses, ensuring that regulatory minimums for certain financial ratios were met. Assessed loan feasibility through a detailed review of 10-year forecasted cash flows and sensitivity analyses, and examined borrowers' three-year historical financial statements to monitor performance trends. Recommended loan approvals to the loan committee, resulting in a 100% approval rate and the disbursement of over $30 million in appropriated funds for new construction and storm damage repairs. Education May 2010 UNIVERSITY OF MARYLAND, COLLEGE PARK B.S : Finance Robert H. Smith School of Business GPA: GPA: 3.82 Finance GPA: 3.82 B.A : Government & Politics School of Behavioral and Social Sciences GPA: cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Government & Politics cum laude 2nd Place Team -Wikler Finance Case Competition (2008), Dean's Academic Scholar (2010) Skills accounting, Basic, Bloomberg, C, charts, Credit, credit risk, documentation, senior management, financial, Analyze financial statements, financial statements, Focus, funds, law, regulatory compliance, meetings, MS Excel, MS Office, PowerPoint, new construction, Oct, pivot tables, presentations, quality, QuickBooks, repairs, assess risk, Risk Management, Safety, SPSS, Supervision, tax returns, teamwork, training material, underwriting ",AGRICULTURE 680," OPERATIONS AND FINANCE MANAGER Summary Communication Skills - Proven ability to produce formal written reports with the subheadings of Table of Contents, Executive Summary, Statement of Purpose, Observations, Conclusions and Recommendations. Like reading a chapter in a textbook Possess well-developed skills with interpersonal customer relations, e-mails, group presentations *Analytic Abilities - Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding of relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering and modifying complex reporting applications to provide vital reporting functions to middle, senior and executive management *Professional Job Experience *Collections / Supervisory - Over eleven years experience Manager of Collections and Enforcement Branches supervising and managing two branches, with eleven employees, of the of the Oklahoma Turnpike Authority regarding incoming and outgoing collection calls and collection issues. Semi Annual performance appraisals. Performing RFP bids for Third Party Collections. Pursuing insurance claims for damages to Turnpike Property. *Credit / Business Analysis - Over eleven years banking experience in evaluating, administering and approving loans and other complex financial & accounting analysis. As member of Loan Review Team for five years I was rep for Senior Loan Committee, participated and led reviews of correspondent banks and lending divisions, examining and analyzing financial statements, tax returns and collateral documentation. Two years of my banking experience working was with the Credit Administration department. My computer skills, especially with database applications, enabled me to manage and monitor large volumes of important financial data such as exceptions to policy, adequacy of loan loss reserves, compliance with loan agreements and adequacy of collateral coverage, to name a few. Four years was spent analyzing, administering and approving both direct and indirect loans within my retail loan approval authority. *Budget & Forecasting - Two years experience in Federal Institution administering, evaluating and reporting compliance with a $700 million labor budget. Reported monthly, in writing and in person Q&A to department management, Senior Management and base Commander (yikes). *Self Employed - Experience Operations and Finance Manager 03/2014 to Current Company Name City , State Responsible for Successful Deployment of ScoopDog project. Coordinate activities between manufacturing, design and sales/fulfillment functions. Create and maintain Facebook, Business Facebook, Kickstarter and Website applications. Produce pricing studies, projections and support for analysis. Manage Financial, Accounting and Legal advisors. Financial Analyst 06/2012 to 05/2013 Company Name City , State Compile Year End Financial Statements. Check Writing Authority. Create inventory system for office assets - depreciation schedules. Balance and maintain cash accounts. Interface for government regulatory agencies. Labor Budget Analyst 11/2010 to 06/2012 Company Name City , State Successfully collected, analyzed and advised senior management in writing, regarding compliance with $700 million labor budget of the different divisions at Tinker Air Force Base in Midwest City, Okla. Report to management in monthly meetings and answer concerns regarding trends in labor costs and their compliance with budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Participate in departmental budgeting process PIKEPASS Call Center. Manager of Collections and Enforcement 04/1999 to 11/2010 Company Name City , State Supervised operations and personnel of both OTA Enforcement Branch and Collections Branch - completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls by 50% by coaching employees regarding technique and style for negotiating collections issues with incoming and outgoing calls in accordance with OTA policy. Received and resolved escalated calls daily from patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) to provide formal written reports to management including Table of Contents, Footnotes, Executive Summary etc. Standardized department policy by creating training and orientation presentations with Microsoft PowerPoint applications. Slashed abandoned call rate by more than 60% by evaluating workflow of call center, analyzing problem areas and making recommendations to management. Revolutionized RFP bidding process by creating and implementing technique that assigned relative numerical values to individual bids for services from Third Party Collection Agency. Assistant Administrator 09/1986 to 02/1999 Company Name City , State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce and monitor annual budget process with Supervisor. Evaluated and classified multi-million dollar Commercial and Retail Loan Portfolios based on analysis of financial statements, tax returns and collateral appraisals - reported results to Board of Directors. Approved/Rejected installment loan requests within established loan authority. Responsible for all business loans for the retail team Served as representative of Loan Review Team to Senior Loan Committee regarding classification of commercial loans exceeding $1 Million. Analyzed processes and created computer applications used to replace manual operations. Successfully gathered information, articulated recommendations - proven research skills using Microsoft Office (Excel, Access, Word) Provided research and formal written reports to management. Monitored adequacy of Loan Loss Reserves, reported status monthly to Board of Directors. Maintained list of Exceptions to Policy and reported status monthly to Board of Directors. Education and Training MBA UNIVERSITY of OKLAHOMA City , State Master of Business Administration : Business Administration, Finance Business Administration, Finance BBA Bachelor of Business Administration : Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis of financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS and RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee of the Quarter ",FINANCE 681," SALES Summary To obtain a position where I can utilize my skills and work in an environment that will enhance my knowledge and career. Great organization and communication skills that will aid in excellent customer service and satisfaction. Highlights Bi-lingual  Multi-line system expert Superior communication skills Data entry Claims expert Install coordinator Proficient in ordering materials Payroll Cheerful and energetic Effective team player Superior organization skills Dependable and reliable Goal oriented Self motivated Experience Sales 03/2016 to Current Company Name City , State Managing job after sale to completion of install Handling claims Invoices Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materialsManaged wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Install Sales Coordinator 03/2014 to 03/2016 Company Name City , State Managing job after sale to completion of install Handling claims Invoices Installer payroll Ordering material Exchanges and returns Track down custom orders to make sure they arrive on time Up-selling customers on special materials Managed wide variety of customer services and administrative tasks to resolve customer issues quickly and efficiently Keyholder/Sales Associate/Copy Center Supervisor 03/2008 to 12/2013 Company Name City , State Open/close the store in place of manager. Handle customer ""issues"" in a professional manner. Match customers with the absolute best solution to meet their needs. Complete customer orders in a timely manner. Manage & help all departments of the store reach an exceed sales budgets & goals. Train all new associates in correct policy and procedure. Prepare deposit for previous day of business. Cashier/ Customer Services 01/2006 to 03/2014 Company Name City , State Responsibilities Customer service. Meet & exceed sales goals. Help customer find solutions for his/her business or home. Re-stock and clean front end at the end of shift. Skills Bi-lingual Excellent communication skills Outstanding people skills Creative, insightful, innovative, assertive Leadership- result oriented and goals achiever Efficient under pressure Proficient phone skills Education Business, Freshman Truckee Meadows Community College City , State Business, Freshman High School Diploma 2007 West High School City , State ",SALES 682," MEDIA SUPPORT SPECIALIST Professional Summary I've been working in the Technical Support field for the last 4+ years honing my professional skills as well as applying a personality that has lead me to work directly with senior level clients.  This has involved traveling across the country installing hardware/software; as well as training/supporting clients in a high stress environment in the television broadcast/automotive industries. I am not just looking for a specific position, but a company that promotes internal growth, rewards hard work, and is a place people are happy to work at. Skills Active Directory, Automotive, computer hardware, hardware, client, clients, data management, DC, documentation, DNS, network cabling, XML, features, file management, forms, FTP, Inspect, inventory, IP, Journalism, JSON, LAN, Law, notes, Managerial, meetings, Merchandising, Excel, Microsoft Office programs, office, Outlook, Powerpoint, Word, migration, network support, network, networking, Proof reading, Public Speaking, quality assurance, Recording, Research, sales, software developers, Strategy, supervision, System Administration, telephone, phone, Troubleshoot, web server, WAN Skills Team liaison Conflict resolution Data management Client Facing Personality  Network Setup Hardware/Software Troubleshooting HelpDesk Support Client assessment and analysis Emergency Support Root Cause Analysis Strong verbal communication Self-motivated Work History Media Support Specialist Company Name 02/2017 - 05/2018 Daily Tasks Inspect, configure, and deploy new and upgraded personal computer equipment according to defined plans. Travel to client locations across the country for training on products and installation of media hardware. Respond to end-user calls and promptly apply proper operation of equipment and software. Install, set up, repair, and replace network computer hardware/software. Troubleshoot network solutions including, LAN/WAN connections, TCI/IP communications, DNS configurations. Minor experience with Active Directory, System Administration. Perform network cabling installation, testing & configurations using networking testing equipment and termination tools. Collaborate with other computer and network support staff to solve complex computer and connectivity problems. Maintain and enforce various forms of IT documentation, including software licensing, HW inventory and more. Worked as a liaison between development team and sales to cater products to clients/end users. Provided quality assurance on software and implemented changes based on user habits and feedback. Documented and tracked analytics of software usage to create profiles on customers to better engage current/future clients. Minor experience with formatting and creating web technologies such as JSON/XML. Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by half. Launched our products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Migrated documentation from a previous administrations web server to our updated hosting service. Redline Automotive Merchandising. Technical Support Specialist Daily Tasks Compose and develop routine detailed internet listings using web based software Maintaining accurate and detailed contact records with clients Ability to establish priorities, work independently, and proceed with objectives without supervision Establishes communications on a regular basis with company manager and/or staff and clients Answer telephone calls and emails, review all messages, and return phone calls in a timely manner Manages inventory systems for clients data Training new employees on daily tasks, concepts and the automotive industry Reviewing others work to meet company standards and to meet goals. Go-to contact for large scale clients Acted as liaison between developers and clients Experience with FTP communication and functions. Accomplishments Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate the remote workforce. Intern Company Name 02/2013 - 05/2013 Daily Tasks Daily office tasks, including file management, labeling, setting appointments and meetings Active use of Microsoft Office programs including Word/Excel/Powerpoint/Outlook Use of research skills pertaining to legislation, grant opportunities, best management practices Recording of minutes/notes during various internal/external meetings Proof reading of various documents for inconsistencies and errors Development of comprehensible summaries and reports Accomplishments Participation in the development of the DCNR's 2014 Outdoor Recreation Plan Published thesis on Motivating the Youth to Recreation Outdoors. Education BA : Political Science Indiana University of Pennsylvania - City , State 2013 - Honors: Graduated Cum Laude 2013 / Dean's list for the Fall 2012 / Spring 2013 semesters - GPA: 3.39 - Coursework: International Law / Legislative Process / Journalism & Mass Media / American Foreign Policy / Research Methods in Political Sci / State & Local Political System / Political Systems-Mil Strategy / Public Speaking / Judicial Process / Fund of Military Science / Comp Govt II: Non-West Pol Systems Thesis:  Motivating the Youth to Recreate Outdoors Accomplishments Worked with client feedback and software developers to implement new features that became standard in all future software releases. Developed new methods of acquiring hardware to reduce costs by 30% Launched products in some of the largest metro markets in the United States (NYC, DC, Philadelphia ect). Assisted with the migration of our previous data management system to a newly developed system. Recruited and trained staffs that have since been promoted to Managerial/ Tier 2 positions. Reshaped the training tools to accommodate a remote workforce. ",DIGITAL-MEDIA 683," HR ASSOCIATE Professional Summary Enthusiastic and goal-oriented HR Professional with 3+ years experience driving innovation and strategy for a global technology organization. Excellent reputation for proactively resolving problems, communicating effectively, and driving overall operational improvements. Relocating to the San Francisco Bay Area and seeking a fulltime role in Human Resources or Talent Acquisition where I can leverage my experience and provide value to the company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills throughdaily public speaking and email communication. CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. Education Bachelor of Science : Business Administration – Human Resource Management, Psychology , 05/2018 North Carolina State University - City , State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead , 12/2019 Company Name – City , State Develop university recruitment strategy for LexisNexis North America to proactively build talent pipeline for key skillsets and increase brand awareness in target markets Played key role in launching the company's first program for new graduate FTE hires Expanded company intern program from less than 10 to 50+ interns Communicate with internal stakeholders to determine people strategy and campus hiring targets per function/location Develop relationships with key university partners to build campus brand and position the company as an employer of choice Create targeted outreach and engagement strategies for schools that offer competitive talent, focus on D&I, and align with business priorities Attend on-campus and virtual career fairs, events, and hack-a-thons Manage budget for all university recruitment related expenses Measure and evaluate ROI each cycle to determine go-forward investment. HR Associate , 07/2018 to 12/2019 Company Name – City , State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, and onboarding) Learned multiple HRIS systems and recruiting platforms including Workday, Taleo and Handshake Led company internship program and facilitated training for interns across different functions and locations Served as student liaison for company hackathon and grew participation from 20 to 100+ attendees Proactively communicated with business partners, hiring managers, and external candidates to quickly resolve issues and ensure overall positive recruitment experience Gained proficiency in variety of other HR tasks to include strong understanding of compensation and benefits, training and development, employee relations, and regulatory compliance. HR Intern , 09/2016 to 12/2017 Company Name – City , State Co-developed university recruitment strategy for Raleigh-based hires by researching universities and local events, attending career fairs, executing social media strategy to support branding, serving as the campus liaison for the annual company hackathon and actively tracking a funnel of 500+ intern applicants to assist in candidate selection process Learning & Development: Partnered with VP Talent Development to create and present leadership sustainment webinar for Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel to create enhanced data structure during the product manager career framework deployment Employee Relations: Implemented, tested, and conducted surveys for a newly introduced scavenger hunt app as part of the employee onboarding 2.0 development plan. Orientation Leader , 06/2016 to 08/2016 Company Name – City , State Served as first-hand liaison for 250+ students to facilitate smooth transition to NC State University Facilitated parent panels, conducted student small groups and led guided tours for incoming first years Trained in diversity and inclusion workshops to foster inclusive and welcoming community for all students Enhanced written and oral communication skills through daily public speaking and email communication. Affiliations Active Member of SHRM Volunteer for Prevent Blindness NC Director of New Members for Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training and Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written ",HR 684," CAR SALESMAN Summary of Skills Administration and Management Customer and Personal Service Judgment and Decision Making Negotiation Sales and Marketing Building and Construction Operation and Control Professional Experience Car Salesman February 2015 to May 2016 Company Name － City , State Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Locate, select, and procure merchandise for resale, representing management in purchase negotiations. Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory. Construction Worker March 2011 to Current Company Name － City , State Oversee activities directly related to making products or providing services. Read plans, instructions, or specifications to determine work activities. Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications. Dig ditches or trenches, backfill excavations, or compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, or rakes. Mix, pour, or spread concrete, using portable cement mixers. Erect or dismantle scaffolding, shoring, braces, traffic barricades, ramps, or other temporary structures. Provide assistance to craft workers, such as carpenters, plasterers, or masons. Education BBA : Operations and Supply Chain Management University of Central － City , State , United States Operations and Quality Management coursework,  Member of Apics UCO student chapter Professional Affiliations Member of Apics Skills Decision Making, inventory, layout, machinery, Marketing, Materials Management, Negotiation, Project Plans, Sales ",CONSTRUCTION 685," INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional with over 6years hands-on experience supporting Oracle databases, Sql Server databases and AWS infrastructure. Equipped with excellent communication and interpersonal skills; a highly organized individual and team player who possesses strong analytical and problem solving skills, and is who is committed in delivering quality services to customers/clients. Experience Information Technology Specialist 03/2018 to Current Company Name City , State  Primary responsibilities include production support, installation and configuration, migration, backup and recovery, performance tuning, cloning, security, upgrades, and patches. Planned, installed and upgraded multiple Oracle databases from 11.2.0.4 to 12.2.0. Added targets to OEM 13c and used OEM 13c to monitored databases. Created rules, security profiles using OEM 13c. Performed Hot/Cold Backup, Recovery and Cloning of databases using RMAN Planned and implemented Backup strategies, used RMAN and Crontab to schedule backup. Installed and upgraded databases from MySQL 5.6 to 5.7 and implemented mysqld_multi for better performance. Migrated databases from on-premise to AWS using Database migration services. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Performed cross region replication with S3. Created security groups to manage inbound and outbound rules. Database Administrator 12/2014 to Current Company Name City , State Troubleshot and resolved web application issues escalated from customer support and other departments with a 100% success rate. Worked with clients to analyze computing and network needs and implemented appropriate solutions within each department's budget. Analyzed performance monitoring/tuning/troubleshooting - Oracle database performance tuning services with EXPLAIN PLAN, TKPROF, STATSPACK, AWR and SQL TRACE. Installed, configured and maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Generated ASH, ADDM and AWR Reports using OEM from Oracle 10g, 11g and 12c database and analyzed the reports for Oracle wait events, time consuming SQL queries, tablespace growth, and database growth. Implemented database re-organizations as required to improved performance and ensure maximum up-time of the database; implemented SQL Access and SQL Tuning advisers recommendations. Launched and maintained RDS and EC2 instances in AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned and implemented high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM and ACFS file systems. Migrated multiple stand-alone databases to RAC databases using Rconfig, RMAN and OEM. Migrated single instance databases from NON-ASM to ASM file system to improve performance. Installed Oracle 10g, 11g and 12c software and created multiple databases including Plug-able and container databases in oracle 12c. Implemented TDE, Data Redaction and database Auditing to improved data integrity and security. Applied PSU on standalone TEST environment using OPatch and same PSU (Grid and RDBMS Patching) on production cluster using OPatch Auto. Replicated data in real time using Oracle Golden Gate and Oracle streams. Analyzed, interpreted and troubleshot Golden Gate related issues. Designed and implemented different backup strategies like Cold, Hot backup using RMAN with Flash Recovery Area and Logical Backups with EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab and OEM. Implemented and managed logical backup/recovery with Datapump and Export/Import utilities. Cloned databases using RMAN and Manually using scripts. Implemented Point In Time Recovery on one or more tablespaces to recover lost of a table(s) while eliminating down time for the database. Installed SQL Server EE 2012 on windows and created databases, triggers, tables, procedures, functions and database diagrams. Upgraded databases from 10g to 11g and to 12c using DBUA, Datapump, Manually, Transportable Tablespace and Oracle Dataguard. Oracle Database Administrator 07/2012 to 10/2014 Company Name City , State Prepared technical architecture proposals for enhancements and migrated an existing standalone database to RAC database. Provided senior technical support to Developers and troubleshot performance issues and maintained high availability and security of databases. Analyzed and tuned the Database to identify potential database bottle necks such as response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, and TKPROF. Collaborated and worked together with development and operations staff and resolved problems quickly and efficiently. Maintained Physical, Logical, Active standby databases supported by Data guard on Oracle 11g, and 10g RAC servers for the purpose of disaster recovery procedures. Installed, configured, deployed and monitored different databases and application servers using Oracle OEM 12c Grid Control. Worked efficiently in Database administration activities such as User management, Space management, Monitoring, Creating Database, Managing Oracle Instance and Database security and Materialized views. Maintained and administered high availability solutions such as Real Application Cluster (RAC) in Oracle 11gR2 Grid and 10g on ASM file system. Planned and applied PSU/CPU patches and upgraded multiple databases from 10g to 11g. Replicated data in real time using oracle Golden Gate. Increased data security; implemented TDE and database auditing and created threshold on database metrics and set alert for a more stronger security. Maintained Active Data guard, creating both Logical and Physical Standby databases for data disaster recovery solutions. Worked on 24/7 environments, supported, monitored, managed and troubleshot database related issues over 300 oracle 10g, 11g and 12c databases with sizes from 300G to 2TB. Implemented backup strategies used RMAN for incremental/full backup and Datapump to backup logical components. Education and Training Bachelor of Science : Civil Engineering University Of Buea City , State , Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008, 2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7, HP-UX 10.x, 11.x. Sun Solaris 2.5, 2.6, Windows Server 2008 Tools : TKPROF, EXPLAIN PLAN, STATSPACK, AWR, and ADDM Toad, Putty, X-wing32, WinSCP.  Database Utilities : Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages :  ·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash ",INFORMATION-TECHNOLOGY 686," GENERAL MANAGER Summary Dedicated enthusiast with years of experience in sports, health, and fitness related settings. Passionate about helping others set and reach their goals in a wide variety of ways. Respected builder and leader of customer-focused teams who are committed to providing superior customer service. Lead by example and ensure the execution of all safety, security, quality and company operation policies. Experience January 2015 to November 2015 Company Name － City , State General Manager March 2015 to November 2015 Assistant Manager January 2015 to March 2015 Promoted to manager position to recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. Responsible for the oversight of gym operations to ensure an exceptional ""Judgement Free"" member experience as well as a financially successful club. Accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Created and maintained a welcoming atmosphere for all members, prospective members and guests and ensured staff followed superior customer service guidelines. Managed marketing efforts by ensuring that the staff was aware and trained on all marketing promotions. Tracked statistics and reports (weekly, monthly, annually). Prepared all HR related forms and sent to Corporate Payroll Team Ordered supplies using specific budget based on club requirements. DRxD Pharmacy Associate December 2013 to October 2014 Company Name － City , State Responsible for the presentation & coordination of the bedside discharge medication delivery program for assigned. units/services & patients, with reporting responsibility to the Integration Manager or Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery of medications & successful completion of program requirements at discharge. Effectively collaborated and worked in concert with other DRxD associates and pharmacy personnel to ensure successful delivery of the program. Education BS : Kinesiology , 12/12 University of Montevallo － City , State Kinesiology Completed numerous courses in sports, health, and fitness with concentration in health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management ",FITNESS 687," TRIP COORDINATOR Accomplishments Developing new processes to captures procurement and minimize work flow time for other departments. Maintaining a competitive cost structure while restructuring in response to a changing market and acquisitions. Changed a Non-Manager Financial Technician position into a Manager of Operational Finance position which included managing two department's budgets and the day to day operating procurement. Delivered results by erasing a $1.3 million in expenses along with innovative ways to cut down on cost on an ongoing basis. Professional Summary Skills EXECUTIVE SUMMARY Financial Analyst with extensive experience in all aspects of corporate expenses. Exceptional coaching, mentoring, leading departments and support operating budgets. Procedures in the development of financial forecasts, guidelines and models of operational cost. CORE QUALIFACTIONS Financial accounting procedures in Corporate Finance Reporting and presentations Cost control, Procurement and pricing analysis Budget development and management Sourcing Strategies Development Performance Optimization Process Management Effective Communication Relationship Management Document & Reporting Advanced with Microsoft Products for reporting and presenting Work History 01/2018 to 04/2018 Trip Coordinator Company Name – City , State Scheduled aircraft and coordinate flight crew to accomplish charter requests Resolve operational failures with customers, owners and flight crews Interpret both current weather and weather forecasts provided by the FAA Familiarity with FAR/AIM, Part 135 Rules and Regulations Utilize FOS/NT, Microsoft Word, Excel and Outlook Responsible for improving and simplifying operational procedures for both sales and operations 01/2002 to 12/2012 Manager Company Name – City , State Accountable for 2 departments operating budget, including developing annual operating plan, expense forecasts and other executive management reporting. Responsibilities include negotiating competitive rates, purchasing, monitoring and enforcing contracts compliance. Report to executive management; manage staff of 2 direct reports. Manager Operational Finance Compile and analyze financial information with department heads Managing invoice approval, reconciliation and billing compliance of 25,000 invoices per year Develop integrated revenue/expense analyses, projections, reports, and presentations Create and analyze monthly, quarterly, and annual reports for accuracy Create key performance metrics for Finance and Executive Management. Report was presented weekly to management Lead in several financial/operational projects which included a turning an aircraft into an Air Ambulance and relocating the company to increase profits Identify patterns and subsequent spending activities to help optimize purchasing strategies Maintained 2 departments budgets for the Airline and Flight Department Perform financial forecasting and reconciliation of internal accounts and chain vendors Handle complex and high-level financial analysis of cost domestically and internationally Present and discuss analysis with upper management along with goals Managed business relationships with suppliers, service providers, contract providers, and industry experts Develop annual operating plan and provide monthly expense forecast Identify patterns of demand and subsequent spending activities to help optimize purchasing strategies Negotiate purchase agreements, long-term strategic plan with our supplier of a necessary commodity, thereby allowing our company a leveraged position in terms of margin enhancement. Determine the degree of risk/liability with contract compliance/non-compliance based upon annual spend with vendors and suppliers Lead in Operational Changes and communication to the entire company Management of the two fleet (Lear 35's) for passenger operations in quoting, reporting Profits and reconciliation of the expenses for the related operations. Education 05/2009 Masters of Business Administration : Financial Leadership Franklin University - City , State Financial Leadership 12/2007 Bachelor Degree : Science in Financial Management Franklin University - City , State Science in Financial Management 12/2007 Bachelor Degree : Science Business Administration Franklin University - City , State Science Business Administration Skills Ambulance, balance, billing, Budget development and management, budgets, budget, Bi, coaching, competitive, contracts, Corporate Finance, Cost control, Executive Management, expense reporting, Finance, financial, Financial accounting, Financial Analysis, analyze financial information, Financial Analyst, financial forecasting, financial forecasts, Managing, mentoring, Microsoft Products, Excel, Outlook, NT, Microsoft Word, month end close, negotiating, Optimization, presenting, presentations, pricing, pricing analysis, Process Management, Procurement, profit, purchasing, Relationship Management, reporting, sales, scheduling, Sourcing Strategies, strategic, annual reports ",AVIATION 688," PRODUCT AND WEB DESIGNER Summary My career of 34 years includes the graphic art field, fine arts, and elementary art teacher. My personal evolution and vision helps me to know that I possess truth, talent and ability that is unique and highly creative. I have always known that art was my life path, and I seek to share in ways that apply to the world today in innovative ways. The Mission ~ To work with a team as designer or in some capacity where my creativity and thinking outside the box can be utilized best. To provide graphic expressions that convey the best message whether it be print or web presentation . My many years of experience affords me depth of knowledge in the arts fields, hands on, and I intend to use this knowledge for future endeavors as freelance designer. My Offerings ~ I focus on using my creative energy and experience as a Graphic Artist skilled in a variety of designs, logos and marketing packages designed to strengthen business competence.. I am a visual designer with an aptitude for experimental projects. My design skills are unique ~ I utilize the basic elements of design: color, line, shape, space, texture and value to help with the overall creation of any art projects or instruction. My training, experience, and education in art enables me to have a vast resource of ideas to share. And very importantly, other's ideas inspire me to go beyond and create things that clients envisioned. Workshops ~ I am interested in Teaching groups or private lessons, sharing creatively and working with other artists to create meaningful art. ~ Past and current students and clientele are primarily those listed here: Art collectors, art galleries, art enthusiasts, parents of students, adults or children who may seek creative art instruction in a wide variety of mediums from an enthusiastic artist/teacher Organizations or individuals who may be seeking a career creative artist to assist in projects requiring their ideas becoming fine finished art. Set design, backgrounds for theatre productions large or small Elementary/Secondary/Adult students who are interested in improving motor skills, experiment with various materials, learn the history of art, and apply art to life, possibly in a career involving some of these skills. The Overview ~~~ My freelance business is based in Cody, Wyoming, but not limited to the area. I am proficient in graphics programs including Adobe Photoshop, InDesign, Dreamweaver, Illustrator, Microsoft Word, Excel. have worked for most of my career at a distance and utilize all of the modern technology that makes it possible and simple to do this. SHedrick Art & Design on Facebook. Brochure, business cards, and other collateral Networking with Arts Councils, Galleries, Grant possibilities, and other interests Client referrals available Background & Experience ~~~ Product design and development of varieties of gifts, toys, socks, dolls, jewelry, snowglobes and more. Approx 20 years with one company. Very large E Commerce Website development and some HTML. Web maintenance. 3 years. Elementary art instructor with the Art on a Cart program in Cody, Wyoming, 7years. Each year my 300 students are exposed to all elements of art, art history, as many mediums and techniques as the budget will allow. Self employed freelance artist/illustrator/graphic designer for over 30 years working in a variety of mediums. Much Photoshop CS5. Studied with several professional artists privately, and taught art lessons to children through the Cody Parks and Recreation in the summers. Created an organization called Raise Your Hand for Art to promote awareness of the need for art in the elementary age child's growth and how it actually helps them with their academic studies Invested entire career to date in the field of art. Currently Registered name and business licensed in the state of Wyoming, formerly in California Completed substitute certification program, and update regularly Joined several professional associations and memberships Completed hundreds of paintings and graphic works for satisfied clients. Highly creative and multi-talented Graphic Designer with more than 30 years in product development and print design. Highlights Dedicated art professional with over 30 years of hands on experience. Proficient in Adobe Photoshop, InDesign, Illustrator, Microsoft Word, Excel. Some knowledge of Dreamweaver Adept researcher and visionary, excellent at working with others' ideas Self disciplined, work well on own from home office. Prompt, positive, self-disciplined Able to work on more than one project at once Some HTML knowledge Microsoft Office Suite knowledge Advanced typography knowledge Corporate design - logos and branding Strong design sense Conceptual thinker Design strategist Experience with brochure and newsletter formatting Logo and business card photography and layout Photo enhancing Website enhancement Stationery and letterhead Creative and artistic thinker Self-motivated professional Resourceful researcher Quick learner Menu design using Adobe InDesign Project proposals Professional Associations Substitute Teaching certification permit 2004-2011 enabled me to teach in Wyoming Public School system. Designed and implemented Art on a Cart program for Park County School District. Indimension, Inc., Asheville, NC Pat O'Hara Brewing Co, Cody, WY Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Irma Hotel, Cody, WY Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA Experience January 1995 to January 2014 Company Name City , State Product and Web Designer Created graphic materials for the company website. Designed and printed online interactive sales and marketing collateral.Designed unique print materials, including advertisements, brochures and logo designs. Determined styles, size and arrangement of illustrations and graphics. Assisted in developing and maintaining user-friendly websites. Translated prototypes and PSDs into launch-ready, pixel-perfect formats. Maintained site appearance by developing and enforcing content and display standards. Consistently adhered to all internal delivery schedules. Collaborated with a team of designers to offer improvements and direction on others' projects. Prepared layouts and drawings in compliance with established templates and design standards. Adhered to all corporate brand guidelines when preparing graphic materials. Recommended techniques, methods and media best suited to produce desired visual effects Designed artistic signage for special corporate events.. Developed creative graphics that simplified complex messages. Worked with overseas factories to deliver polished final products. Contributed ideas during strategic and conceptual brainstorming sessions. Coordinated with the production factories and delivery managers to follow through from conception, to manufacture, to delivery to online sales. Created concept mock-ups and banners for web and mobile applications. Created all communications collateral, including web pages, brochures and fliers. Prioritized graphic workload and effectively coordinated multiple projects. Supported production of various projects under tight time constraints.. Produced product and packaging for domestic and international markets. Meticulously followed corporate brand guidelines to enable brand consistency across campaigns and marketing programs. January 2005 to October 2013 Company Name City , State Food and Beverage Part-time in Food and Beverage business for 7 years. Very busy tourist hotel. In this business a person most be very organized, personable and energetic.. January 1990 to April 1995 Company Name City , State Graphic Designer Designed souvenir mugs and t-shirts for large scale tourism distribution. Clients included Sea World and Busch Gardens. Harrah's, Stratosphere, MGM Grand, and numerous other Las Vegas attractions. July 1984 to June 1987 Company Name City , State Graphic Designer Licensed Disney t-shirts. Designed for T-shirt company who supplied Universal Studios and many tourist attractions in Southern California and beyond with Disney themed t-shirts, from cartoon characters such as Mickey Mouse to Betty Boop and numerous others popular then. Education 1985 Colorado Institute of Art City , State , USA Advertising Design Associate of Arts Fine Art coursework Sculpture course Advertising seminars Computer and Art Design courses Public Relations seminar Studio Art courses Visual Communication course Graphic Design for Print Media focus Ventura College City , State , USA Illustration & Cartooning Studied with Chris Martinez, noted Illustrator, Caricaturist. Northwest College City , State , US History, Music, Education Online Adult education, not degree focused. Ventura College City , State , US Computer Science Learned basic computer language and use of PC/Mac. Learned Photoshop and Microsoft Word. Personal Information Born Billings, Montana, Feb 8, 1961. Both parents fine artists, family of 5 siblings. American, caucasian Excellent health No children, only animals Long term relationship Live out in the country on 35 acre farm Valid id and US passport Registered voter in Wyoming My interests: When I am not working on the computer, I am painting pet portraits, painting furniture, creating clay and wood sculpture. I find everything an opportunity to be solve problems, and am always coming up with creative solutions. Love gardening and growing things, healthful creative cooking Love cats, horses, and my dog Love the ocean and warm climate Skills Am proficient with graphics programs such as Adobe Photoshop, InDesign, Illustrator plus word programs such as Microsoft Word and Excel. Highly skilled at product development from the envisioning, researching, making visual, and creating actual product. Working with other's ideas, and especially enjoy creating my own ideas into visuals. Have great organizational skills needed for freelance self employment Additional Information Professional Associations Indimension, Inc., Asheville, NC Park County School District, Cody, WY Park County Arts Council, Cody, WY Cody Country Art League, Cody, WY Wildwood Furniture, Cody, WY Gold Coast Marketing, Ventura, CA Fine Art Collectors: Jerry Russell & Gretchen Stark, Wapiti, WY Jeri Gillett, Belfry, MT Ty & Jamie Barhaug, Powell, WY Dorothea Hartley, Oakview, CA ",DESIGNER 689," DIGITAL M&E RESEARCH INTERN Skills Microsoft Office Suite; Venture Capital Financial Model Interests: Entrepreneurship, Mentoring, Education, Basketball, Strength Training, Venture Capital Interests Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015 · Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of environmental sustainability in Rotterdam and Berlin for two weeks · Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015 · Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated and executed three-day conference for 390 university students throughout the US · Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016 · Administrated a budget of $800, and funding for the student organization Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016 · Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016 · Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship MoneyThink, Active Mentor Sept. 2015 - Sept. 2016 · Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them about being financially more independent Experience Digital M&E Research Intern May 2016 to August 2016 Company Name － City , State Refined quantitative and qualitative data in order to optimize business products for individual project managers. Evaluated Big Data to generate fundamental frameworks being utilized to normalize product data across all entertainment brands. September 2015 to December 2015 Company Name － City , State Developed a five-year growth strategy to utilize for the next potential funding round of the growth firm. Generated a 50-page report that included contacting 700 colleges receiving a response rate of 11%. Business Development Intern May 2015 to August 2015 Company Name － City , State Analyzed daily and monthly partnership costs in order to determine day to day changes on cost structure of partnerships. Proposed and presented 5 new key partnerships that will be pivotal for the transition phase into TheStreet, Inc.'s Financial Content Network 2.0 Banco del Austro, Loans & Credit Card Intern, Cuenca, Ecuador July 2014 - Aug. 2014. Implemented statistical analysis of data using Excel, focusing on customer and bank databases such as credit card purchases, POS system, customer information, and customer complaints. Completed and filed paper work for loan department. Education and Training Bachelor of Science : Economics Management The Wharton School, University of Pennsylvania － City , State Economics 3.45 3.06 Management Corporate Finance, Merger and Acquisitions, Consulting to Growth Companies, Management, Venture Capital Finance, Entrepreneurship, Wharton Industry Exploration Program: San Francisco & Tech Sector · Awards: New York Times Scholar, selected as one of eight students (out of 800) for prestigious NY Times full scholarship Languages Fluent in Spanish Skills Acquisitions, Big Data, Consulting, Content, Corporate Finance, Credit, databases, Finance, Financial, Java, Mentoring, Excel, Microsoft Office Suite, Network 2.0, next, page, POS, receiving, San, Fluent in Spanish, statistical analysis, strategy, Venture Capital, Venture Capital Additional Information LEADERSHIP AND EXTRACURRICULARS Penn Summer Abroad, Scholar of Environmental Studies, in Rotterdam & Berlin June 2015 - June 2015 · Engaged in a lecture series about water management and the Energiewende which fortified the immersion into the culture of environmental sustainability in Rotterdam and Berlin for two weeks · Culminated in a presentation on strategic plan to implement water management and Energiewende tactics to USA National Dominican Student Conference, Officer of Logistics and Finances Sept. 2014 - Mar. 2015 · Managed and balanced the conference's $26,000+ budget. Individually raised $3,800+ for the conference from external sources and internal sources; like KIPP Through College, Greenfield Intercultural Center, PennKIPP · Coordinated and executed three-day conference for 390 university students throughout the US · Designed and organized a Dominican Linguistics workshop by inviting prestigious BYU Professor Alba and Dr. Ferreira CAMPUS INVOLVEMENT Grupo Quisqueyano (Dominican Student Association), Officer of Finances Dec. 2014 - Dec. 2016 · Administrated a budget of $800, and funding for the student organization Dana How Scholar Program, Active Mentor Sept. 2013 - Sept. 2016 · Volunteer to mentor and educate West Philadelphia high school students in order to get them ready for college Big Brother Big Sister, Big Brother Sept. 2015 - Sept. 2016 · Serve as a positive role model and friend for children in West Philadelphia in an on-going one to one relationship MoneyThink, Active Mentor Sept. 2015 - Sept. 2016 · Structured personal finance lesson plans to fit the need of Philadelphia high school students in order to allow them to teach them about being financially more independent ",DIGITAL-MEDIA 690," STAFF ACCOUNTANT Professional Summary I am currently a graduate student in Masters of Science in Finance Management and IT and a CPA candidate with expected completion by the end of 2017. I am an Accounting and Finance professional with 4+ years extensive experience in full financial statement reporting, month end closures, Review of G'\L, Balance Sheet and Statement of Revenue and Expenses, and Financial Risk assessment as well as budget analysis and various reconciliations. Core Qualifications Working Capital Management  Financial Modeling End of the Month Closing Budget Analysis     Bookkeeping Grant Accounting/ Grant Reporting and budget modeling Account Payables/Receivables aging reporting Analysis Excel, Outlook Knowledgeable in Microsoft Dynamics Proficient in FundEz Proficient in QuickBooks Quick learner Results-oriented Financial records and processing Experience 02/2015 to 06/2016 Staff Accountant Company Name Full charge bookkeeper Report and provide assistance directly to the CFO/Controller on all finance and accounting matter such as: Board Financial Meeting preparation Financial Statement reporting G/L reconciliation, Monthly Balance Sheet Reconciliation Statement or Position and Cash Flows analysis Revenue Audition according to grants agreements Operation Budget and Expenses Analysis Maintaining all aspects of Accounting such as AR, AP, Revenue and Deferred Revenue recognition, adjusting entries, depreciation schedule, grants' budget monitoring. Conducted analysis to address discrepancies in 2014 Balance Sheet and General Ledger which led to a complete overhaul of various cash account reconciliation processes and internal controls . Coordination of the provision of information to State and Private auditors. Monthly calculation of all grants variances, estimate at complete and budget forecasts and actualization. Recommendation of salaries and fringes' allocation benchmark. Monitored multiple grants' agreements to keep track of actual revenue, deferred revenue and restricted/unrestricted assets. Audit schedules preparation and financial information forwarding to auditors Work with auditors for all year end adjusting entries Assisted controller to develop audit schedule with private or State auditors and insure compliance with OMB Circ.  A133. Reviewed Grants' award letters, budget narratives and related invoicing conditions for compliance with organization's F&A. Slaries and Fringe allocation benchmarks. Modeled grants' budget spread sheets with actuals and calculated variances Grant's monthly budget monitoring financial analysis and reporting to programs managers and CFO. Calculated FTE and fringe benefit allocation's benchmark according to internally developed allocation benchmarks within the guidelines of OMB Circ 21 and ensured accurate update of wages allocation in ADP   Managed and reviewed State and Foundations grants' monthly expenditures according to signed agreements and OMB Circ 21 guidelines. Produced monthly update on grants' account receivable aging reports at grants' ending period and reconciled the deferred revenue to the unrestricted. Prepared and submitted all State (DHMH) request of payments (Form 437) and quarterly reports (Form 438) and performance measure (Form 440A) in compliance with grants requirements. Reconciled all grants monthly invoices to grant budget lines to effect funds drawdowns and ensure effective budget monitoring. Conducted monthly budget, financial and fiscal review and reported updates to program managers. Reconcile various payments drawdowns from State (DHMH, DLLR) to billings and grants budget line and recognize revenue accordingly. Full Circle Accounting Support Reconciled various bank account balances to the G/L. Recorded all cash receipts and remotely deposited check and prepared transmittals Analyzed and reconciled G/L accounts details and corrected discrepancies Prepared month-end and year-end journal entries. 1099 preparation and filing Maintained fixed assets ledger and recorded periodic depreciation. Generated various financial reports Balance Sheet account reconciliation with the GL Assisted controller in the development of ABC's Operating budget and review Grants' budgets proposal before submission. Reviewed account payables monthly transactions for compliance with GAAP and posted month end adjusting entries and accruals Supervised all journalized cash receipts and cash disbursements for proper coding. Corrected discrepancies between Statement of Revenues and original budgets Created all Account Receivables and monitored aging report accordingly. Monitored all operating cash accounts and performed remote checks deposit Maintained the Chart Account and all related cost centers' codification. Successfully led key project towhich resulted in [positive outcome] . 10/2013 to 02/2015 Finance Consultant/Budget Analyst Company Name - City , State Provided financial and accounting services to a portfolio of private and public clients. Supported clients' finance department with the following: Budget analysis Cash flow management Bookkeeping End of the month and end of the year closing with W2s and 1099 filings G/L accounts reconciliation End of the year financial Statement reporting Streamline financial processes and Internal control implementation Analysis of variances analysis and development of new plan of action Development of financial models and financial analytical tools Maintained Chart Accounts. 06/2012 to 08/2013 Senior Accountant Company Name - City , State Evaluated clients' financials and accounting processes to determine plan of action Analyzed Income and evaluated working capital. Performed audit of various accounts and tracked all capital spending against approved payment requests. Offset unapproved and unusual expenses variances in their respective areas. Analyzed clients' operation budget against operation income and adjusted forecasts accordingly. Assisted CFOs with the production of monthly financial statement reports. Financial Statement Analysis. Reconciled financial statements with the G/L, corrected discrepancies in revenue recognition, asset ledger, periodic depreciation and prepaid expenses. Performed expenses and revenue analysis. 04/2011 to 01/2012 Financial Coordinator, Accountant I Company Name Performed grant accountant duties for a portfolio of grants funded program at Center of Advanced Study of Languages (CASL) and at Institute of Biotechnology and Bioscience Research (IBBR). Defined grants projects deliverables with contractors and monitored deadlines accordingly. Performed monthly budget actualization and developed monthly financial reports. Analyzed, investigated variances and assisted project managers to build plan of actions Reconciled all journal entries with the G/L, investigated and corrected discrepancies Maintained and review petty cash funds. Reviewed all credit card expenses and grants expenses/payment request for compliance with federal OMB Circ. A21 and OMB Circ. 122 Conducted monthly meetings with projects managers for grants expenses analysis. Education Summer 2017 Master of Science : Finance Management and IT Progress University of Maryland University College - City , State Finance Management and IT Progress 2011 Bachelor of Science : Accounting University of Maryland - City , State GPA: GPA: 3.33 Accounting GPA: 3.33 Certified Public Accountant: Candidate Expected Graduation: Winter 2017 Certified: OMB Circ. A 133, 122, 21 and 110 Accomplishments Customized various financial reports to respond to Board Members' needs. Streamlined Financial and Accounting processes to increase Internal control's efficiency. Investigated and corrected discrepancies in the G/L, in the financial statements with 100% accuracy. Insured 100% compliance with Internal Controls, GAAP and OMB Circ. A21, 22, 110, 133. Skills account reconciliation, Accounting, accountant, accrual, ABC, Streamline, ADP and Payroll, Ad, AP, AR, Balance Sheet, billings, Biotechnology, Bookkeeping, bookkeeper, Budget Analysis, budgets, Budget, cash receipts, Cash flow, Closing, Controller, Certified Public Accountant, credit, clients, filing, finance, financials, Financial, financial and accounting, Financial Modeling, Development of financial models, financial reports, financial analysis and reporting, Financial Reporting, financial statements, Financial Statement Analysis, fixed assets, funds, GL, Grants, invoicing, ledger, letters, meetings, Microsoft Dynamics, Excel, Outlook, modeling, processes, coding, proposal, QuickBooks, reporting, Research, Revenue recognition, spread sheets, year-end ",ACCOUNTANT 691," RETAIL BANKING DIRECTOR Summary A highly creative professional with over 18 years of executive marketing and communication experience and a proven track record of successful projects from initial concept through completion.  A high energy, results-oriented leader recognized for innovative tactics and demonstrated success at strategic/tactical planning, building large (over 200) highly effective teams focused on achieving production and financial goals, analytical and financial expertise.  A talent for building and working with cohesive teams with strong problem solving skills, able to manage time-sensitvie projects with multi-million dollar budgets. Proven success in increasing customer awareness, changing brands and image within the Santa Fe community and achieving growth and budgetary goals. Strong ability in working with all levels of an organization from entry-level employees to board members and community leaders. Skills Strategic Planning Marketing and Communication Highly Creative Financial & Analytical Experience Facilities Management Experience Leading IT related Projects & Teams Experience Retail Banking Director Jan 2007 to Jan 2017 Company Name Provide leadership to all the NM & CO Branches and Private Banking within the Bank in the areas of loan & deposit growth; risk management; staff development and community involvement. Manage the training; facilities and real estate projects for the Company. Responsible for all the development, planning and execution of a deposit products & services strategy that supports the Bank's strategic plan in the delivery of all retail and commercial deposit product lines. Direct experience in annual budgeting and monthly financial reporting to the Bank's Board of Directors and Asset & Liability Committee. Participate in Executive Management; Asset & Liability Management; IT Steering and Compliance committees. Marketing & Communications Director Jan 1993 to Jan 2006 Company Name Managed the relationship with the outside advertising agency, marketing assistant, contribution's & sponsorship's budget, project management, customer relationship software, coordinating special events, developed & managed the call center and all the branches for the Bank. Developed advertising campaigns, direct mail programs, Bankwide employee incentive programs, collateral materials. Participated in Executive Management and planning sessions on marketplace strategy and on pricing, product and investment strategies. Responsible for new product development and implementation. Responsible for implementation and management of Bankwide projects. Responsible for maintaining the Bank's corporate image, including signage, marketplace perceptions, market assessments to test the image. Responsible for the development of special events to attract and retain Bank customers. Advanced computer skills. Operations Manager Jan 1986 to Jan 1993 Company Name Project Management for multiple technology related and product development projects. Ensured compliance with all laws and policies and procedures were followed by Bank staff in accordance with the regulatory environment. Responded to all audit comments and followed up on training and staff adherence. Managed training, merchant services and audits responses and follow-up for the branches. Wrote the teller & branch operations manuals in accordance with accepted policies & procedures. Kept policies and procedures updated and communicated to all branch personnel. Developed and managed the monthly reports of ATM profitability. Education and Training Graduate 2016 Leadership New Mexico MBA , technology The College of Santa Fe Western States School of Banking at University of New Mexico technology B.S.B.A , Business Administration management Northern Arizona University Business Administration management Interests Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School Skills Adobe Acrobat, advertising, agency, ATM, Banking, budgeting, budget, call center, delivery, direct mail, special events, Executive Management, Facilities Management, Financial, financial reporting, image, investment strategies, leadership, marketing, market, Marketing and Communication, materials, Microsoft Excel, Microsoft Outlook, Microsoft Powerpoint, Microsoft Word, new product development, personnel, policies, pricing, product development, Project Management, real estate, retail, risk management, staff development, strategy, strategic, Strategic Planning Additional Information AWARDS & COMMUNITY INVOLVEMENT *Santa Fe Chamber of Commerce board member 2007-2012; treasurer the last 3 years *Partners in Education board member 2004-2006 *Junior Varsity tennis coach at St. Michael's High School *Best Bank in Santa Fe Award - five years in a row *Winner Business Excellence Award in the Large Business Category of the Santa Fe Chamber of Commerce and US West *Winner Best Employer of the Year of the Large Business Category Jennifer Lind ",BANKING 692," CO-CEO, THE ""JILL-OF-ALL-TRADES"" Willing to relocate closer to the company. Summary Hands-on Producer effective at bringing projects from a concept to a reality. Expert in personnel and project management with a passion for overseeing an entire production of a great idea morphing it into a great, inspiring and entertaining film, short, or music video. Summary of Skills Freelance media production crew member with both on-set and office experience. Extensive experience DSLR's & lighting equipment. Talented at creating, producing, supervising and budgeting a diverse range of network and independent productions. Detail-orientated and committed to creating high-quality finished products. Skilled editor with a background in Final Cut Pro 7/X and Adobe Software. Experienced in development, production and post-production with a strong sense of grasping visual aesthetics. Excels at relationship-building organization and making sound judgment under pressure and within tight deadlines. Production Experience 09/2013 to Current Co-CEO, The ""Jill-of-all-Trades"" Company Name - City , State Create budget forms, call sheets, production schedules, find/hire human and material resources, the liaison between production team and client, conduct research for project, department and company, rent/buy production gear and equipment to ensure high-quality shoots. Produce, Edit, Direct, Write and Film digital media content for website, includes Movies, Music Videos, Short-Films, etc. Updates Social Media pages such as YouTube, Facebook, Instagram, and Twitter. Take online courses to better the company such as ""Branding & Growing A Following through Social Media"". Create unique and inspirational concept videos to brand to target audience (13-35years old). Create and manage the D.R.E.A.M website: www.dreamprods.com Make unique and colorful graphics for website and social media outlets via Photoshop or Illustrator · Organize and produce events, films, shoots, workshops and art showcases, such as D.R.E.A.M theWORKSHOOT Series · Brand D.R.E.A.M's message and purpose as a company · Create a business plan, finding investors, clients, and corporate clientèle. The liaison to anyone and any company who wants to connect with D.R.E.A.M. Train incoming interns and employees 08/2015 to 08/2015 AC & Crew Member Company Name - City , State Collaborated with team leadership and other key stakeholders on key editing and production decisions. Operator Canon EOS Camera to capture Music Video. Give artistic and visual perspective to capture cinematic purpose and storytelling. Location scouting and storyboarding. Drafted film budgets and monitored expenditures. Set up equipment for production day; lights, camera, music, etc. 08/2014 to 08/2014 Production Crew Member (Contract-Hire) Company Name - City , State Answering and directing phone calls. Picking up and dropping off equipment, payroll documentation, lunch, etc. Maintaining office, craft service, office supplies, assisting the wardrobe crew, the A.D, and Producer. Distributing NDA's and ensuring signature of production crew members. Assistant with the breakdown of the set. Apart of clean up crew. 09/2013 to 08/2014 Multimedia Intern Company Name - City , State Film, direct and edit events on campus; Commencements, Conferences, Open House, Convocations, etc. Assist, direct, edit or produce student projects/films/shorts. Scriptwriter and Script Reviser for student films, personal films and off-campus productions Develop pre-productions; storyboards, budget forms, casting calls, and production meetings. The active 1st Production Assistant; organize schedule, delegate work to crewmembers, etc. Assist the MSU Spokesman Newspaper with Media Journalist needs. Manage rental equipment from the DMC. Create digital media for multiple departments on campus. Assist with live taping with MSU's Bear TV. 08/2013 to 02/2014 Intern Company Name - City , State Location scouting for MFIC's Interviews. Transcribe Interviews for MFIC. Assistant Editor on ""Real Marylanders Reel Jobs"". Gather information on Maryland current film market. Arrange and consolidate workloads to meet deadlines; stress the importance of teamwork. 01/2014 to 01/2014 Production Assistant (Temp-Hire) Company Name - City , State Handled performance contracts, talent release forms, minor release forms and confidential audition results. Registered potential contestant(s) along with family and friends. File production contracts in Production Office. Load and unload production equipment. Direct traffic and answer questions for 2,000+ contestants. Helped head producers maintain, direct and organize contestants into in audition room. 01/2013 to 09/2013 Production Intern Company Name - City , State Support the development and production of SpiceRack Productions Inc. Help create and design website. Conduct script breakdown and contribute to script/treatment changes. Research topics for proposals; help organize show, funding and equipment for producers and talent. Manage and direct SpiceRack's social media network such as Twitter, Facebook, Tumblr, Instagram, etc. Accompany staff and crew on remote shoots when possible. Assist producers as assigned. Education 2014 Bachelor of Fine Arts : Film/TV Production & ScreenWriting Morgan State University - City , State , USA GPA: GPA: 3.7 GPA: 3.7 Magna Cum Laude Honors Graduate 2008 High School Diploma Colony High School - City , State Languages Beginner in Spanish and Chinese (Mandarin). Skills -Mac and PC User. -Experienced with Canon EOS and other DSLR camera operating systems   -Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Publisher), Adobe (Photoshop, Premiere, Illustrator, and Lightroom) and expert in Final Cut Pro X. -Expert in Social Media Outlets: Twitter, Facebook, Vimeo, Instagram, LinkedIn, Pinterest, WordPress, Tumblr, Blogger, Snapchat, Vine, IndieGogo and KickStarted. Marketing Skills, creative strategies, social campaigns, etc.within platforms. ",DIGITAL-MEDIA 693," SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE Summary Sr. E-commerce Merchandiser specializing in audience program development and targeted marketing campaigns. Extensive knowledge in omni-channel retail buying, planning, product development and marketing. Highlights Business analysis Online branding Purchase funnel optimization Retail marketing Retail systems Retail buying Competitive analysis Program development Experience Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 to Current Company Name - City , State Sr. Merchandiser/Audience Marketing Lead for Microsoftstore.com representing a combined annual revenue of $96M Grew EDU audience revenue +400% YoY within the first year by launching an evergreen offer across multiple categories Spearheaded business development opportunities, partnering with Microsoft product management groups to create and execute meaningful targeted campaigns resulting in increased brand awareness, customer acquisition, and sales revenue Drove site optimization through A/B and multivariate testing across site and through purchase funnel increasing conversion, revenue, and improving customer experience End to end product management: documenting business requirements, presenting to stake-holders, engineering, UX teams, creative reviews, QA, production and deployment on live site Category lead for email marketing campaigns, content, targeting, SEO, SEM and internal search term optimization Merchandiser Women's Direct Apparel Apr 2007 to Jul 2010 Company Name - City , State Merchandising/Category Management women's separates apparel in direct catalog and E-commerce divisions Drove promotional strategies in print catalogs, email campaigns, and online to achieve and exceed sales and margin targets Partnered with design team to develop a compelling and brand right assortment, managed the sourcing and production process, and negotiated costing Directed creative content and imagery with multiple creative teams to develop a consistent branded experience across both catalog and online Utilized Web analytics and customer service feedback to inform changes and increase conversion and revenue for both channels Successfully managed multiple categories with a combined $70M in revenue and 20K skus annually Consistently met or exceeded margin and sales goals despite a difficult retail environment Developed and executed business strategies supported by detailed competitive trend analysis and strong creative brand identity Created and launched new online denim category on eddiebauer.com with new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, and recommended product suggestions resulting in a +$8M YoY category comp Assistant Buyer/Buyer Aug 2004 to Apr 2007 Company Name - City , State Launched Endless.com website, Amazon.com's first separate E-commerce brand that exclusively offered a boutique shopping experience for footwear and handbags Built the retail apparel store from the ground up which included implementing QA policies, detail page and imaging standards, developing receiving/shipping materials, warranty policies, and tools to accommodate the needs of the new category Developed strong relationships with +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, and co-op Responsible for competitive product and pricing analysis and improving pricing tools to facilitate competitive monitoring as well as determine markdown schedule and liquidation of overstock Initiated and managed website improvements to facilitate navigation and merchandising to maximize traffic, revenue, and conversion Forecasted assortment selection and sales plan including unit sales and revenue, margins, and profit across all sub-categories Experience in multiple category management for Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, and Women's Footwear Teamed with the fulfillment center to create and execute receiving and shipping processes for inventory within each new category Grew apparel into a $10M business within the first year Assistant Buyer Jan 2001 to Jan 2004 Company Name - City , State Experience in buying, managing inventory, and negotiating with vendors Managed the process to maximize sales and margin objectives through the development and implementation of markdown strategies and inventory flow in reaction to sales trends Managed sales volume, gross margin, and turnover through control of mark-ups and markdown allowances, sales promotions, vendor returns and shrinkage Executed division marketing plans and worked closely with advertising to create a meaningful and succinct message through print and radio Group Sales Manager Jan 2000 to Jan 2001 Company Name - City , State Managed women's shoes, watches, and jewelry departments in the downtown flagship Bon Marche store Successfully managed and motivated over 40 sales associates Store Manager Jan 1998 to Jan 2000 Company Name - City , State Managed a staff of 10 in a leading international retail shoe store Responsible for sales, inventory, staffing, visual, and store maintenance Consistently exceeded store sales goals and company expectations Opened the first retail store in the state, including; recruiting, visual set up Trained six managers and over twenty-five employees Education BA , Liberal Studies Society, Ethics, and Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON - City , State GPA: Dean's list winter quarter 2000 Dean's list winter quarter 2000 Skills 20+ years in Retail management, buying, marketing, and merchandising Successful in fostering productive cross-group collaboration Passionate about creating a customer-centric shopping experience ",APPAREL 694," SENIOR PRODUCT DEVELOPMENT MANAGER Summary PRODUCT DEVELOPMENT, SOURCING AND RETAIL PROFESSIONAL         Respected Retail Professional who leverages expertise in production, negotiation, supplier management, and relationship building skills, to drive and deliver solid business results. Highly adept with working  with cross-functional teams and key stakeholders to maximize business opportunities . Strong leadership skills, demonstrated success with managing initiatives of varying scope and sizes, and working collaboratively for optimal results. Skills Team Leadership  Global Experience  Project Management Problem Solving  Budget Management   Product Launch  Process Improvement Innovation Client Relations Contract negotiation  Experience Senior Product Development Manager Jul 2015 to Current Company Name － City , State ​ Created a robust Product Development Team that interacts with Design and Sales in partnership with the parent company TAL, the world's leading manufacturer of Men's high quality dress shirts. Created structure and organization to build a Product Development team that executes to strict time & action guidelines. Developed  Processes and Systems to improve workload efficiencies and improve timing of deliverables. Worked to maintain focus and execution while encouraging innovative thinking and ideas. Conducted intensive  competitive shopping  activities both in store and on line. Worked across Design , Sales and External Customers  to deliver over $ 100 million at cost annually.    Sourcing Senior Manager Jan 2007 to Jan 2015 Company Name － City , State Sourcing Senior Manager (2007 – March 2015) 2014 - 2015 Women's Sweaters   $100 million at cost               2012 - 2014 Men's knits             $120 million at cost     2011-  2012  Mens & Wo's  Sweaters   $100 million at cost 2007-  2010   Woven Bottoms             $100 million at cost   Served as a key member of JCPenney's private label sourcing team. Leveraged extensive knowledge of cotton rich products, fabric construction, and garment production, and drove the  execution of strategic global sourcing activities, including vendor and supplier selection, negotiation, quality control, and critical project management. Ensured sourcing plans and strategies were aligned with business objectives to maximize profit and growth margins.   Traveled extensively to maximize business opportunities, evaluated factory capabilities, and visited apparel operations in Egypt, Bahrain, Bangladesh, India, Vietnam, China and Hong Kong.     Managed key vendor relationships and collaborated with international buying office, buyers, designers, and product development teams to procure quality garments that met buyer costs targets. Produced cost savings of millions of dollars over multiple programs. Allocation Manager Feb 2003 to Feb 2006 Company Name － City , State Led and directed a team of allocators across multiple buying offices, and managed the allocation of more than $200M in merchandise to 1100 stores annually. Drove continuous improvement initiatives, and enhanced operational efficiencies, including special focus on managing inventory in top stores, and implementation of an allocation system, resulting in increased sales and revenue. Collaborated with buying, merchandising, and marketing teams to determine merchandise allocation to optimize sales performance, and monitored and analyzed sales and demographic data, to drive continuous improvement in sales and profit. Senior Project Manager Business Operations Feb 2000 to Feb 2003 Company Name － City , State Provided leadership, oversight, and management of multiple key initiatives within various business units, with budgets ranging from $2M to $20M. Managed overall scope, design, resources, testing, deployment, implementation, and training for a company wide systems launch. Drove strategy and processes to revolutionize the company's buying operations, leading to improved efficiencies and profitability. Supported the business operations division and worked with a cross-functional team including buying, planning, IT and allocation, and developed and implemented a company-wide allocation system. Created  training documentation and led the training of 200 newly hired Allocators. Prior Experience Sr. Assistant Buyer, Assistant Buyer, Merchandise Manager Company Name － City , State Education and Training Bachelor of Science , Merchandising and Marketing Activities and Honors Textile Academy I,II,III Cotton , Inc.   Volunteer : Samaritan Inn of McKinney , Texas  Collin County's largest Homeless Shelter Volunteer : JCP Cares , JCPenney's Volunteer Organization Skills Budget Management, Business Operations, Client Relations, Corporate Social Responsibility, Innovation, Inventory, Leadership, Team Leadership,Marketing, Merchandising, Microsoft Office, Negotiation,Problem Solving,Process Improvement, Product Development, Profit, Project Management,  Quality control, Sourcing. ",APPAREL 695," ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) and motivated professional seeking a suitable position in your esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability to prioritize Self-directed Computer proficiency Experience Company Name June 2013 to Current Administrative Manager City , State Answer multiple phone lines Bookkeeping Sending and receiving emails, faxes, copying Managed office inventory and placed new supply orders. Sorting & distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed and administered department budgets. Liaised directly with customers to meet needs and maintain satisfaction. Company Name March 2012 to September 2012 Administrative Assistant City , State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls to customers Ordering office supplies Data entry. Scheduled appointments and maintained master calendar. Updated employee paperwork and records. Company Name March 2011 to July 2011 Front Desk/ Customer Service Rep City , State Arranges for customer travel, hotel reservations, and auto rental. Tracks aircraft arrival and assures prompt line service. Arranges for prompt customer de-briefing by appropriate technical personnel. Dispatch information to line service and pilots. Company Name January 2007 to January 2011 Registrar / Receptionist City , State Answering telephones Register patients Verifying insurances Enter patients information into computer Follow up on unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City , State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint ",AVIATION 696," WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four and a half years of experience in permit writing, land use planning, and development review.  Serves as Natural Resources Department lead to assist Lummi Planning and Public Works in obtaining and complying with federal permits for all large development projects on the Lummi Indian Reservation.  Experienced in multiple project management, including coordination with contractors, consultants, project managers, project engineers, and agency representatives. Assists community members and applicants in understanding Tribal Codes of Laws and development requirements, including documentation and issuance of stop work orders for land use and permit violations.  Conducts site visits and performs assisted wetland delineations in support of development proposals and permit review. Highlights Use of Microsoft Access for permit tracking and documentation Ability to use geographical positioning systems (GPS) in support of field investigations Use of Geographic Information Systems (GIS) to document and present findings Knowledge of Microsoft PowerPoint presentation software Skilled in project management, record keeping, and documentation Ability to work with multiple agencies and other professionals on projects Ability to interact and communicate effectively with the public Highly organized and detail oriented Accomplishments Permit writer and storm water compliance officer for a busy natural resources department, consulting on and developing 100 permits per year while supervising a water quality monitoring program and managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 to Current Company Name - City , State Review, conduct site visits, consult, develop permit conditions, and maintain records for all Land Use Applications received by the Lummi Planning and Public Works Department.  Includes coordination and support of the wetland inventory update program and evaluation of development proposals for impacts to wetlands and other sensitive natural resources. Ensure all federally permitted development projects comply with permit conditions.  Includes Storm Water Pollution Plan review and approval, attendance of regular project meetings, coordination with contractors, project managers, project engineers, other agencies, and project file maintenance and documentation. Supervision of surface, marine and ground water monitoring program and associated Water Resources Specialist.  Development of project capacity with changing program goals and needs of the department and community.  Includes support of field work and operation of a boat for water quality samples collected at marine sample sites. Demonstrated ability to write reports that accurately reflect field conditions and have proven to organize time effectively and meet task objectives in a timely manner. Water Resources Technician III February 2007 to January 2012 Company Name - City , State Coordinated and implemented the surface, marine and groundwater quality monitoring program for the Reservation. Conducted data entry and quality assurance and quality control to ensure collection of high quality usable data. Assisted database programmer with database development for permit and water quality programs. Maintained sampling equipment, ordered supplies and communicated with vendors. North Puget Sound Gypsy Moth Supervisor May 2005 to November 2006 Company Name - City , State Advertised, recruited, hired, trained and supervised six technicians as trappers for the Washington State Gypsy Moth Program.  Conducted meetings and attended meetings at the State office in Olympia. Performed planning and quality assurance/quality control activities requiring long hours and travel.  Provided coaching and mentoring of technicians as needed. Architectural Control Assistant March 2006 to June 2006 Company Name - City , State Performed building plan submittal, review, and record keeping.  Served community members with questions on permit applications. Assisted with preparing agendas for meetings, conducting meetings and documenting meeting minutes.  Coordinated and assisted with the Tree Subcommittee site visits. Education Bachelor of Science : Environmental Science and Geology , 2004 Western Washington University - City , State Conducted field studies to determine water quality health of streams, authored many written works, such as lab reports, policy memos, research papers, and co-wrote an Environmental Impact Statement.  Prepared classroom presentations. Associate of Science : Freshwater Ecology , 2002 Whatcom Community College - City , State Focus on freshwater ecology of streams and identification of macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, and professional self motivated individual who requires minimal supervision. ",AGRICULTURE 697," VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare  finance executive with a demonstrated ability to deliver mission-critical results in complex and rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 to Current Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Served as staff of the Audit and Compliance Committee of the Board responsible for the governance of the committee Served as the staff for the Investment Committee of the Board responsible for the governance of the Committee Managed the external audit of the consolidated financial statements of the organization, its components, and its employee benefit plans Managed the tax structure, tax compliance filings, monitoring of tax exempt status and compliance with IRC 501r requirements for hospitals Led and created offering statements for multiple tax exempt bond financings, achieving over $15 million in economics savings on  refinancing of existing debt Led $41 million new market tax credit financing for the construction of a new Neurosciences Institute facility Led bond ratings presentations for 5 successful continuous upgrades over the 5 years Managed the debt compliance of the enterprise and obligated group reporting Directed ongoing risk mitigation efforts of the defined-benefit pension plan obligation, including plan design changes leading the freeze of al participants and additional funding, including a $50 million funding in September 2016 Led the successful selection of and change of outsourced Chief Investment Officer and complete turnover of $400 million investment portfolio Responsible for various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, and bond holder relationships and the ongoing evaluation and requests for proposal of such services ​ Vice President/Controller 04/2012 to 09/2015 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax and treasury services to the health system and its components, including acute-care hospitals, a post-acute care facility, the faculty physician group, multiple benefit plans and various for-profit and not-for-profit joint ventures. Successfully led a series of tax restructurings of entities within the health system in conjunction with in-house general counsel to streamline the structure of the health system and create efficiencies in the administration and compliance filings with the IRS. Led and created offering statements for multiple new money tax exempt bond financings. Led the due diligence and accounting of the acquisition of the faculty practice plan assets and clinical operations. Led ongoing integration efforts with the faculty practice plan to streamline finance operations, simplify debt structure, centralize treasury services, and ensure consistency and timeliness of financial information Expanded the bench strength of the Corporate Finance team by re-establishing the role of Corporate Controller and creating capacity for the Vice President, Corporate Finance role to assist the CFO in strategic operations Corporate Controller 12/2006 to 04/2012 Company Name City , State Responsible for various consolidated corporate departments which provided accounts payable, accounting, financial reporting, non-patient billing, tax and treasury services to the health system and its components, including several acute-care hospitals, a post-acute care facility, multiple benefit plans and various for-profit and not-for-profit joint ventures.  Successfully aided in negotiations of financial terms resulting from multiple financial settlement agreements surrounding departures of multiple hospitals from the joint operating agreement governance structure of the health system during 2007 - 2010. Successfully negotiated and managed multiple transition service agreements for multiple hospitals spanning three months to three years resulting from the departure of hospitals from the health system joint operating agreement during 2007 -2010. Managed the successful accounting and external audits of the health system during the financial and organizational restructuring of the health system. Managed and reorganized the corporate finance team various times throughout the restructuring of the health system. Managed multiple liability payoffs of the health system including tax exempt debt payoffs, pension spin-offs, and medical malpractice liability run-outs during the financial restructuring of the health system. Actively participated in the reorganization of the health system and affiliation with its academic sponsor in relation to appropriate accounting treatment and led the tax restructuring of the health system. Acted as lead staff for the inaugural tax exempt debt issue and rating process by external agencies for the restructured legal entity in 2010. Managed the accounting and financial reporting over the new construction and operations of a large community hospital. Audit Professional 08/1997 to 12/2006 Company Name City , State Responsible for various financial audits for retail, manufacturing, investment management, academic medical centers, healthcare, higher education and non-profit entities.  Also responsible for multiple due diligence assessments in the mergers and acquisition consulting practice of the firm.  Trained staff nationally in audit methodologies, accounting guidance and audit software at continuing education seminars. Prepared and reviewed financial statements of both private and public companies, including multi-location consolidations. Researched accounting issues and concluded on proper accounting treatments and disclosures. Performed and supervised projects assessing internal control reliability and effectiveness, including companies subject to the Sarbanes-Oxley Act. Acted as lead senior in a large multi-national restatement audit surrounding proper lease accounting. Acted as lead manager in large multi-state restatement audit undergoing a significant SEC investigation. Supervised and evaluated audit staff ranging from one to twenty-five individuals. Participated in national committees to design and create audit programs for not-for-profit and higher education industries. Prepared and coordinated audit budgets, forecasts and billings. Actively participated in recruitment efforts and interviews of potential hires enrolled in nationally identified strategic business schools. Presented in continuing education seminars with local business groups and university accounting cirriculum. Education and Training Bachelor of Science : Accountancy 1997 Miami University City , State Economics Minor Cum laude Credentials CPA, State of Ohio License #42088                             Dec 2003 to Dec 2017 CGMA, American Institute of Certified Public Accountants                Dec 2014 FHFMA, Healthcare Financial Management Association                    April 2013 CHFP, Healthcare Financial Management Association                      April 2013 Activities and Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 - 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017  Healthcare Financial Management Association, National Large System Controller Council  Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute of Certified Public Accountants  Ohio Society of Certified Public Accountants Speaker for Healthcare Financial Management Association and American Healthcare Lawyers Association ​   ​ ",FINANCE 698," FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More than nine years of professional experience in a multidisciplinary/international environment, working on programs and projects with emphasis in strategic communications, environmental issues, and community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience in strategic planning, budget management, project execution, and monitoring and evaluation *Excellent skills in communication and team work Work experience in India, Laos, Malaysia, and the US with projects in Mexico and Panama Experience 01/2015 to 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering for International Professionals Company Name － City , State Senior member of multicultural, international team at local non-profit organization working with single mothers to create a program to increase livelihood options for beneficiaries using profits from an agriculture-based enterprise Drafted project proposal including work and impact areas, purpose, outputs, work plan and sustainability plan Conducted a needs assessment to benefit women in the community of Kulim, Kedah Established benchmarks and goals for the project; worked with team to ensure delivery dates were met Monitored project progress and produced and submitted reports and presentations accordingly for the Ministry of Finance and executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 - 04/14 Defined, prioritized, and documented FruitFriends' immediate and long-term goals and objectives; developed monitoring and evaluation plans, including results metrics Developed a financial reporting framework to aid in the presentation of the organization's financial standing to potential donors Worked with the program manager in researching the market, identifying stakeholders, estimating profit margins and producing business plans for agricultural products Created follow-up mechanisms to organize volunteers. 09/2013 to 02/2014 Program Manager Company Name － City , State Coordinated the WildForest program, managing all participating interns Created a comprehensive strategic plan for the program, including tasks, goals, and objectives in the short, medium, and long term Participated in reforestation project, educational initiatives and grassroots-level research and outreach Created impact assessment tools for the program Fostered relationships with local non-profit, private, and governmental organizations. 04/2006 to 04/2013 Consultant Company Name － City , State Formulated annual and multi-year strategic work plans, as part of a team Drafted funding proposals for communications plans Researched and analyze various topics for the development of communications strategies for priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships with more than 25 Latin American and Caribbean community-based organizations in the Washington, D.C. area Coordinated the annual grant cycle for the IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects and events in the US, and abroad to ensure compliance with internal regulations Coordinated budget execution, monitored spending, and provided reports accordingly Designed, edited and produced the IDB's Annual Report. Education August 2003 MA : International Affairs American University － State International Affairs Making Sustainable Development Work: The Case of Costa Rica August 2003 MA : Natural Resources and Sustainable Development United Nations University － City Costa Rica Natural Resources and Sustainable Development April 2001 BA : International Relations Economics Florida International University － City , State International Relations Economics Certificate in Latin American and Caribbean Studies Independent Study: Governance and Legitimacy in Colombia CONTINUING EDUCATION Effective Project Management for Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring and Evaluation, PM4DEV, April 2014 Languages Bilingual in Spanish/English Interests Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer to Farmer Program, Partners of the Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. and Self Reliance Institute, 2008 Translator, Martha's Table, 2008 - 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 - 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect ",AGRICULTURE 699," Rachael Lobdell Summary . Compassionate Senior Outreach Advocate with 13 + years of experience working in public and private agencies to upgrade health and dignity within vulnerable populations. Creativeand adaptable leader dedicated to doing whatever necessary to meet client needs, including customizing established programs. Self-motivated and deeply engaged with client and supporter communities. Skills Confidential data protection Data entry Scheduling clients for evaluations for Managed Long Term Care Intake and Submission of Medicaid applications for clients Intake and submission of Pool Trust for Long Term Care clients Excellent Communication skills Excellent Typing skills Catering and Party planning Activity planning 20 years experience working with Seniors and Disabled and advocating for there needs Client interaction Reliable and trustworthy Patient interviewing skills Telephone etiquette Application assessment Friendly, positive attitude Decision-making Team management Recordkeeping and data input Program understanding and advisement Data management Online research Data collection Experience Company Name City , State Healthcare Senior Outreach Specialist 04/2014 to Current Traveled throughout service area to educate community, met with people interested in receiving services and represented agency before wide range of professional constituencies. Counseled prospective applicants on admissions process and opportunities by explaining documentation and timeframes. Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care. Assisted customers by phone, including scheduling appointments and treatments. Explained eligibility details and affordability options to patients with kindness and respect. Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services. Conversed with people from different cultures daily, providing high level of respect and patience with each interaction. Processed benefits applications, including documents for food stamps and medical assistance. Conducted interviews with applicants, explaining benefits process and which programs were available. Collected necessary data to complete and submit Medicaid applications and Pool Trust. Recognized by management for providing exceptional customer service. Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork. Helped patients understand care, coverage and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Gathered and analyzed patient information to determine special program eligibility. Demonstrated leadership by making improvements to work processes and helping to train others. Performed site evaluations, customer surveys and team audits. Kept team on track by assigning and supervising their activities and giving constructive feedback. Helped clients stay happy and healthy by providing mental and emotional support. Improved patient outlook and daily living through compassionate care. Organized games and other activities to engage clients and offer mental stimulation. Company Name City , State Administrator 08/2008 to 04/2014 Developed and implemented policies and procedures for Licensed Home care Agency Audited Patient Charts Hired Employees Met with Physicians and State workers on a Quarterly basis For QA meetings. Organized activities to reward employees and motivate performance improvements. Facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Handled all billing and payroll for clients and employees Scheduled Home Health Aides to Patients Established successful program by creating master schedules and overseeing staff professional development. Grew revenue by developing key programs focused on promoting business. Medicaid billing Medicaid Exemption code Experience Meeting with clients and families to Identify their needs and goals. Assisted with development of regulatory compliance systems. Planned, coordinated and controlled daily operations of sales, financial management and human resources. Maintained work safety and followed established operating procedures and practices. Education and Training High School Diploma 06/1985 Northville High , City Some College (No Degree) : Business Administration FMCC , City ",HEALTHCARE 700," GOVERNMENT RELATIONS, COMMUNICATIONS AND ORGANIZATIONAL DEVELOPMENT DIRECTOR Professional Summary Strategically grounded, highly experienced leader* Quickly establishes trust and effective working relationships * Focus on effective communication between teams * Creative, articulate and resourceful * Successful at team mentoring and develop individuals into leadership *Innovative, energetic and a good sense of humor Skills Work History 01/2014 to Current Government Relations, Communications and Organizational Development Director Company Name – City , State Government Relations and Communications WSDOT Toll Division Leadership: Develops strong partnerships with functional teams throughout WSDOT and region in delivering toll projects. Oversees implementation of continuous improvement and Lean project. Represents the division with the media, government and industry representatives, and citizens. Government Relations: Serves as a strategic advisor to department executives on key tolling, communication and legislative strategies. Communications: Leads strategic communication and government relations delivery plans with internal employees and stakeholders for the WSDOT Toll Division. Distills complex financial and technical information into clear graphic storytelling and understandable communication. Facilitates resolution workshops on policy conflicts between internal and cross functional partners. Leads external communications team leverage of current social media tools. Team: 2 managers, 8 staff Director of Budget and Program Development Washington State Ferries Leadership: Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. Trained, coached and mentored staff to ensure smooth adoption of new program. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . 08/2008 to 09/2011 Director of Program Management Company Name – City , State Greco led the Program Management for the AWV program with a $3.125 billion budget. She led high performing global teams with differing goals towards an aligned matrixed organization with direct and adjacent reporting structures. Greco led budget, finance, human relations, communications, real estate services, consultant and third party agreements including railroads. Greco led complex negotiations for executive leadership with differing priorities and goals for technical agreements of the Bored Tunnel project. She was responsible for financial forecasts, budget development and accounting for the AWV program. Directed 5 managers and a team of 33 employees. Developed and rolled out new policies. Hired and trained [number] of staff. Implemented innovative programs to increase employee loyalty and reduce turnover. Partnered successfully with [departments, clients] to produce [positive outcome] . 04/2006 to 08/2008 Project Director, I-90 Corridor and Sound Move Projects Company Name – City , State Directed delivery of design and construction projects for high capacity transit in the I-90 corridor and for the completion of Sound Transit Sound Move projects. Oversaw improved partnering and project coordination between WSDOT and Sound Transit design and engineering teams for direct access facilities and Link light rail on the interstate system. Greco managed the leadership alignment for the Urban Corridors senior management team including the three mega projects, Alaskan Way Viaduct, SR 520 and I-405. 07/1995 to 03/2003 Manager, Aviation Services and Planning Company Name – City , State Oversaw delivery of the WSDOT Pilot and Aircraft Registration Program, Aviation Planning, Outreach and Education Program. Provided leadership support in the reorganization and relocation of the WSDOT Aviation Division. Created the WSDOT Airport Land Use Compatibility Program, which now serves as a national model in protecting airports through local land use planning. Restructured the Aviation System Plan into a dynamic web-based resource tool for the 129 airports in Washington. Managed consultants for delivery of the statewide pavement management program. Provided staff support for the 2002 Joint Legislative Audit Review Committee Aviation Division study and the 1998 State Aviation Policy. Public Affairs Specialist Company Name – City , State Served as spokesperson to national and international media including crisis managementincluding the Pan Am 103 bombing, and numerous aircraft accidents. Provided media training to senior management as well as support during media interviews including the television shows, 60 Minutes and 48 Hours. 09/2011 to 01/2014 Director, Budget and Program Development Company Name – City , State Serves as Director of Budget and Program Development for WSDOT Ferries Division with a $760 million biennial budget serving over 22 million passengers each year. Greco oversaw program management for the operating and capital budgets and established a trend and change management program. Built strong partnerships between diverse internal partners and external stakeholders. Cultivated Lean initiatives and projects in partnership with agency executives. Developed organization's performance management program. She is experienced in interest arbitration for numerous collective bargaining agreements. Greco oversees the organization's performance management program and has a demonstrated ability to inspire and preserve teams. Initiated rollout of new enterprise software solution for sales reporting. Spearheaded cross-functional initiative to achieve [objective] . Strengthened company's business by leading implementation of [project] . Trained, coached and mentored staff to ensure smooth adoption of new program. Education Bachelor of Science : Flight Technology Flight Technology Central Washington University Executive Management Program, Evans School, University of Washington : Skills arbitration, agency, budgets, Budget, continuous improvement, delivery, Executive Management, financial, functional, Government, graphics, graphic, human relations, Hyperion, I-90, Leadership, Director, Excel, PowerPoint, Microsoft Project, 3.1, Word, Negotiations, Oracle, performance management, Program Development, Program Management, real estate, Sound, strategic, Visio, workshops Additional Information Non-Profit and Community Support Neighborhood Youth Alliance, Founding Director Math and literacy outreach to homeless and children in poverty, Lynnwood, WA Campaign Manager in the successful election John Resha for Lake Forest Park City Council Precinct Campaign Officer, 46th Legislative District 2 ",AVIATION 701," SUBSTITUTE TEACHER Summary Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English Experience Substitute Teacher December 2014 to May 2015 Company Name － City , State Prepare classwork based on lesson plans established by the primary teacher. Demonstrate versatility in methods of instruction by understanding the lesson development plan. Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment. Ability to manage time with teachers and students within the adopting school schedule. Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes. Managed to be selected as a paraprofessional for students with special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 to July 2014 Prepared and handled assignments for employees by establishing and conducting orientation and training program. Maintained work structure by updating job requirements and job descriptions for all positions. Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates. Audited workplace; ensured employee and management policies and procedures were followed. Controlling cost and ensuring that they do not exceed budgets. Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database. Store Manager December 2010 to July 2014 Company Name － City , State Managed and administered the entire store which included Human Resources, payroll, budget and planning. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits. Responsible for interviewing new employees and facilitated new hire orientation. Direct personnel, training and labor relations activities. Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks. Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets. Maintaining the personal file of the employees updated and keeps tracking of record attendance. Responding to letters, emails and general correspondence. Providing clerical and administrative support to staff of the Human Resources department. Handling employee's full and final settlement, exit interviews process. Responsible for preparing and developing Loss Prevention meetings. special assignments Xthepanie the club & restaurant, san juan, pr. General Manager and Partner May 2002 to January 2004 Responsible for daily operation and restructuring of tasks throughout the day. Assisting with day-to-day HR related questions. Provided leadership, direction and new strategies process to staff through hands on operational management. Recruited, hired, trained and retained high quality select employees. Developed new strategies to control inventory and reduce inventory shortages. Planned special events and parties in accordance to the company policies and the client's needs. Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule. Managed and set operating budget, followed-up on daily operating numbers. Education The Real Estate Institute (TREI) － City , State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A : Management , May 2014 University of Turabo (UT) SUAGM － City , State Management B.A : Journalism , May 2003 Universidad Del Sagrado Corazón (USC) － City , State Journalism Type Personal Name Type Personal Name Skills administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type ",APPAREL 702," IT MANAGER Highlights Customer and Client Relations Advanced Troubleshooting Techniques Project Management and Tracking Windows Server 2003, 2008 and 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 to Current Company Name － City , State Stabilize and manage infrastructure and applications for corporate and remote facilities Create standard hardware and software lists and purchased based on those lists Create fiscal year budget for IT department Perform thorough IT audit and proposed various changes based on the audit Administer various information technology systems and applications Plan and manage information technology projects Define and plan employee training programs for internal staff Maintain production database applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Reduce system downtime by diagnosing and resolving complex technology related issues Negotiate vendor contracts to ensure the correct product at the lowest cost Streamlined internal communication platform Perform routine vulnerability and risk assessments for company infrastructure Perform regular security audits of internal infrastructure and applications Implemented Voice Over Internet Protocol Phone System for entire organization Manage corporate website and made necessary edits and adjustments Work with various departments to determine technology needs Provide end user support to in-office and remote users. Senior Technical Analyst October 2010 to December 2013 Company Name － City , State Manage team of help desk technicians to ensure excellent customer satisfaction and prompt issue resolution for over 30 clients Maintain & monitor ticket queue for myself and other technicians Work with technicians to determine correct issue escalation path Administer various information technology systems and applications Analyze system performance and make recommendations to management for infrastructure upgrades and/or changes Maintain consistent communications with client point of contact Own complex client help desk and infrastructure rollouts Develop detailed technical documentation and processes for the clients Work closely with the Director of IT to develop help desk policies and procedures Make technical recommendations to clients based on need and cost Act as account owner for select accounts Formulate monthly help desk budget and manage accordingly Work with team and vendors on technical training needs. Director of Information Technology January 2010 to October 2010 Company Name － City , State Manage corporate network and ensure high system availability. Develop backup and disaster recovery plan Reduce system downtime by diagnosing and resolving complex technology related issues Administer MPLS network between remote locations Coordinate construction and configuration of remote offices Implement corporate infrastructure monitoring program Manage corporate phone and voice mail systems Provide quality support to all personnel Communicate with President/CEO on all technical matters. Director of Information Technology June 2004 to December 2009 Company Name － City , State Manage corporate network and ensure high system availability Maintain disaster recovery methods and backup procedures Administer 68 Local Area Networks Investigate and implement a document management solution Manage internal phone switch voice mail system Oversee IT staff to ensure job expectations are met and train in any deficiencies Implement an incident reporting system that allows tacking of issues and their correction in a timely manner Formulate departmental policy and procedure documents Create annual IT budget and monitor all IT-related expenditures Research and recommend system development priorities Effectively communicate relevant IT-related information to superiors Communicate with all departments to ensure all Information Technology needs are met Write technical documentation for hardware and software installation, end-user support documents and client PC standards Negotiate with vendors to create a cost effective solution for hardware, software and maintenance agreements Provide end-users with training classes on Microsoft Office products Reduced cell phone bills by 40% and travel expenses by 45% by implementing policy and procedures for each Exceeded job expectations with minimal supervision required. Project Manager June 2000 to December 2003 Company Name － City , State Provide leadership and direction to installation team members by investigating the radiology department workflow, gathering requirements, managing scope and ensuring quality throughout the installation Work with the sales team to determine the PACS, Radiology Information Systems and/or Hospital Information System needs of the imaging center or hospital Coordinate with vendors, hospital staff and hospital administration to determine the project timeline Aware of HIPAA guidelines and their implications throughout the project timeline Investigate Radiology modalities to determine DICOM compatibility and/or upgrade needs Participate in all aspects of equipment installations Communicate feedback to management regarding the needs of the sites Develop procedures to deploy client PCs with a standard image and security policies Work with help desk team to develop consistent help desk methods and call logging techniques Education Bachelor of Science : CyberSecurity , May 2015 University of Maryland University College － City , State CyberSecurity Computer Information Systems , August 1993 Middle Tennessee State University － City , State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow ",INFORMATION-TECHNOLOGY 703," POLICY SERVICE SPECIALIST III Professional Summary Seeking the position of Claims Representative I, where my skills, experience, and assistance can be utilized for the success of the Enterprise and MRM strategy. Summary of Qualifications Proven effectiveness to negotiate and resolve complaints on an escalated level Knowledge of call center management applications, industry standards/requirements, workforce management software, service quality assurance programs, and industry best practices. Professional verbal and written communication skills Able to motivate a group of employees towards a desired result Knowledge of Human Resources (wage and hour, labor law) Proficient in Microsoft Suite Strong leadership skills Succeed in fast paced, results driven atmosphere Excellent organizational, time management, and multi-tasking skills Self-motivated and able to work well with frequently-shifting priorities Expert knowledge in DMV, Automotive, CA, TX, and NM insurance, and Claims Reporting Proficient in Portal Insurance operating systems: PRIME, HUON, Claims Portal, and PEPSC Skills · Proven effectiveness to   negotiate and resolve                complaints on an escalated   level   · Professional verbal and written   communication skills ·  Excellent organizational, time   management, and multi-   tasking skills    · Strong leadership skills · Customer service oriented · Proficient in Portal Insurance       operating systems: PRIME,       HUON, Claims Portal, and   PEPSC  · Self-motivated and able to     work well with frequently-     shifting priorities · · Proficient in Microsoft Suite  · Succeed in fast paced, results   driven atmosphere Work History Policy Service Specialist III November 2006 to June 2010 Company Name - City , State Provide World Class member service in a high volume call center. Continued education in Membership, California auto, collector car, home, assigned risk, and umbrella insurance, Texas and New Mexico auto, home, and umbrella insurance allowed me to service a multitude of members across three states. Assist supervisors with call monitoring and peer coaching. Co-Owner/Manager August 2005 to September 2006 Company Name - City , State Managed a staff of seven barbers and beauticians. Duties included interviewing, license verification, and hiring. Advertised and promoted of the salon through multiple mediums. Built relationships with clients in an effort to gain loyalty. Supervisor of the Call Center and the Travel Production Center May 2012 to December 2013 Company Name - City , State Collaboratively provide coaching and development to ensure continual education and enrichment while maintaining or enhancing self-esteem. Foster an understanding of immediate service issues to maintain total member satisfaction. Communicate with team members through individual and group meetings, encouraging employees to support business culture, embrace changes, as well as current policies, procedures, objectives and goals. Create an environment conducive to high employee satisfaction, development/growth, and retention while maintaining respect and dignity for all. Empower agents in how to handle and resolve elevated member service issues. Managed a maximum of twenty-one agents at a time - coaching and developing Acquired the Travel Production Center (TPC) - currently developing a taskforce from TPC, the MSC, and Marketing to implement permanent process improvements in all areas. Proactively identify improvement opportunities in agent performance and recommendations to obstacles in the overall member interaction. Analysis of root cause factors driving member experience via monitoring for compliance of internal processes and procedures. Analyzing the effectiveness of call activity and behaviors, and interpreting the ""voice of the member."" Accomplishments dfyaerh January 2005 to January 2006 Company Name - City , State Communicate and interact with insureds, banks, mortgagees, and lien holders.   Explain benefits, effects of changes, and coverages in layman terms.            Re-underwrite policies in compliance with underwriting guidelines and to prevent premium leakage. Review policy contract with insureds. Answer insured questions regarding deductibles. Education Los Angeles Harbor College 1 2004 City , State Diploma : Education Child Development/Psychology Education Child Development/Psychology San Pedro Senior High School 1 1999 City , State Certifications Licenses Personal Lines Broker-Agent Skills calibration, Call Center, Coaching, CA, clients, driving, Focus, hiring, insurance, Marketing, meetings, MSC, policies, processes, Quality ",AUTOMOBILE 704," ASSOCIATE MERCHANT Summary Resourceful buyer with over 15 years of developing and implementing sales strategies in multiple product lines. Strengths include vendor negotiation, sourcing consumer products, and promotional planning.  Skills Contract negotiation Sales and trend forecasting Interpersonal ability Trade shows Self-directed Competitive analysis Pricing strategies Presentations Experience Associate Merchant 06/2015 to Current Company Name City , State Driving sales by 17% or $936K in 2016 on a $10M+ category. Evaluated and negotiated supplier contacts to support corporate initiatives. Managed pricing, orders, and terms through SAP totaling over $60M at cost. Partnered with Inventory and Demand to achieve the department service goal of 96% to all retail stores. Lead product and supplier reviews on an annual basis. Cross collaboration with Marketing to advertise product categories in print, online, and in-store promotions. Created an onboarding and training curriculum for the Merchandising department. Buyer 06/2013 to 06/2015 Company Name City , State Launched product assortments for RFP/RFQ/RFIs to meet client specific parameters. Coached the Re-Buyer on inventory management totaling over $30 million at cost. Developed relationships with existing suppliers and source new vendors for major promotions and client requests. Negotiated product pricing, payment terms, and rebates with manufacturers. Analyzed sales data and market trends to present top brands and items to corporate clients. Forecast initial inventory buys, review orders and ensure timely product deliveries. Resolve any Account Payable, pricing, or payment issues. Home & Garden Showplace Product Merchant 02/2011 to 06/2013 Company Name City , State Identified new vendors and managed over 300 vendor contracts for over 350 garden centers. Increased sales by 4% in 2012 to $56 million with extensive vendor/category management and increased retail store communication. Developed and presented the True Value Gardens program which consisted of more than 380 traditional hardware stores. Managed the exhibitor and department floor plan for the True Value trade shows. Created a national marketing insert for live plants for all hardware stores. Launched a fully functional vendor directory for store use. Supported retail stores with invoice resolution, customer service, and vendor inquiries. Seasonal Product Merchant 02/2005 to 03/2011 Company Name City , State Developed and managed seasonal categories worth over $65M in sales. Introduced a good, better, best strategy to Patio Furniture and increased sales to over $16 million dollars with an average of 30% margin. Revamped and updated the Outdoor Living catalog to showcase a diverse product assortment of patio furniture, grills, and outdoor décor. Launched a merchandising planning spreadsheet for category analysis, cost optimization, and inventory control. Managed and executed seasonal category reviews to negotiate programs for import and domestic sourcing. Created advertising and in-store marketing materials with the Senior Buyer and the Marketing department. Attended industry trade shows to review textile trends and new product launches. Associate Buyer 02/2000 to 01/2005 Company Name City , State Negotiated new store opening discounts, product selection, and pricing. Increased sales by 12.1% from 2003 to 2005 by improving merchandise costs. Developed inventory and sales plans for Patio and Grills. Created a Grill and Patio assortment guide for retail sales managers. Designed a rebate center for the Appliance and Seasonal departments. Created weekly and monthly marketing communication to the stores. Merchandise Analyst 03/1998 to 03/2000 Company Name City , State Allocated product assortments and replenished inventory to over 800 stores. Formulated monthly and weekly inventory forecasts. Communicated with vendors regularly to maintain shipping accuracy. Awarded Buying Team of the Year for Children's Apparel in 1998. Created an aggressive purchasing plan to completely stock mega stores in large metropolitan areas and specialty areas in Hawaii, Puerto Rico, and Sunbelt locations. Initiated the review of seasonal collections with buyers to increase awareness of store trends and increase sales opportunities. Women's Apparel Sales Manager 05/1996 to 03/1998 Company Name City , State Management Trainee 07/1995 to 05/1996 Company Name City , State Education and Training B.S : Marketing of Textiles and Apparel University of Illinois at Urbana-Champaign Marketing of Textiles and Apparel Skills Product Development, Marketing, Trade Shows, Customer Service, Forecasting and Trends, Category Management, Negioation, Vendor Management Microsoft Office Suite, SAP, PeopleSoft Problem-Solving, Organizational Skills, Time Management, Public Leadership, Communication, Strategic Thinking, Analytical ",APPAREL 705," ENGINEERING LAB TECHNICIAN Career Focus My main objective in seeking employment with Triumph Actuation Systems Inc. is to work in a professional atmosphere where I can utilize my skills and continue to gain experience in the aerospace industry to advance in my career. Professional Experience Engineering Lab Technician Oct 2016 to Current Company Name － City , State Responsible for testing various seat structures to meet specific certification requirements.   Maintain and calibrate test instruments to ensure testing capabilities are maintained. Ensure data is captured and recorded correctly for certification test reports. Duties also dynamic test set-up and static suite testing. Engineering Lab Technician, Sr. Specialist Apr 2012 to Oct 2016 Company Name － City , State Utilized skills learned from LabView Course 1 training to construct and maintain LabView VI programs. Responsible for fabricating and maintaining hydraulic/electrical test equipment to complete development and qualification programs. Apply engineering principles to operate electrical, mechanical, and hydraulic systems to test pumps, motors, and actuators for aircraft. Work closely with Design Engineers and Lab Management to investigate performance/design issues. Completed Lean Six Sigma/5s training seminar. Assembly/ Test Technician Mar 2007 to Mar 2012 Company Name － City , State Lead technician overseeing three member crew responsible for maintaining high quality standards in a high volume production environment. Responsible for cargo door system actuators for Boeing 787 aircraft. Experience with hydraulic components that meet military and FAA regulations. Work closely with Engineering Group and Quality Assurance inspectors to resolve problems with development actuators. Munitions Systems Journeyman Mar 2003 to Mar 2007 Company Name － City , State Responsible for certifying small arms, actuation devices, bombs, rockets and other munitions items. Supervised work crews of 3-5 men while supporting USAF aircraft during Operation Enduring Freedom. Assembled rockets, bombs, and small arms for Operation Enduring Freedom. Train newly assigned personnel at Line Delivery section on transporting, loading, and delivering munitions to aircraft. Skills DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication Education and Training Associates , Applied Science Electronics Engineering 2011 Forsyth Technical Community College － City , State Applied Science Electronics Engineering Associates , Applied Science, Munitions Systems Technology 2007 Community College of the Air Force － City , State Applied Science, Munitions Systems Technology ",ENGINEERING 706," KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical and medical device senior sales specialists with over 25 years of experience. Proven track record in prospecting, consultive sales, new business development and customer retention. Proficient in sales presentations, intoducing and detailing products and conducting in services with physicians, staff, C-Suite and OR technicians. Keen ability to identify customer needs, provide solutions and utilize well developed skills to close business. Highly motivated, enthusiastic and committed to exceeding expectations. Highlights * Pharmaceutical Specialty Sales * Strategic Account Management * New Product Launches * Managed Care         * Key Account Management * Medical Device Sales * Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 25 out of 25 years 2003-2004 Winner of the Tactical Action Unit of the Year Award 2005 Member of the Region of the Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3   Experience Company Name January 2011 to April 2015 Key Account Manager Responsible for the accounts management of 40 hospitals and medical centers. Developed Physician and KOL's relationships to expand territory growth. Provide on site product expertise and consultation to Pediatric Urologists while in OR. Assigned as district leader in training and consulting in the northeast. Responsible to build relationships with C-Suite and quality personnel within the institution. Conduct training on ever changing healthcare landscape to northeast region. Company Name January 2005 to January 2011 Senior Institutional Health Care Sales Consultant City , State Responsible for driving sales of Zyvox, Vfend, Tygacil and Relistor among hospital accounts: Hartford Hospital, St. Francis, University of Connecticut, Mid State and Manchester Responsible for coordinating several projects between Pfizer Groton and Specialty Care BU Hand selected by Specialty Care BU to lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation to execute cross cluster business strategies that consistently provide added customer value delivery Provide high level educational presentations to customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based on an assessment of consumer disease and chronic care trends and healthcare needs, successfully led the introduction of products into the healthcare arena. Negotiated with Hospital pharmacies to ensure products where available for healthcare providers on multiple formularies Worked with long term care facilities to ensure products were available to all facilities. Successfully collaborated with peers to develop strategic operations, financial and quality objectives. Aided peers in implementation and issue resolution Developed highly successful team business goals and initiatives. Monitored results to ensure compliance with strategic objectives Developed and preformed regional strategic initiatives to address market specific issues. Conducted detailed competitive analysis to determine appropriate marketing and sales strategies. Maximized Pfizer resources and upper management to enhance high level KOL relationships and leverage Pfizer strengths toward various victories within the institutions. Worked closely with Regulatory Affairs to keep compliant and within guidelines with all promotional activities Major Awards included 07'08'09'10 awarded regional performance fund for outstanding sales and work ethic Consistent Achievers Award 14 out of 14 years 2003-2004 Winner of the Tactical Action Unit of the Year Award. 2004 #1 nationally in Viagra sales attainment 2005 Member of the Region of the Year. 4-time Divisional Product Contest Award Winner. 2004 #1 in the Region for highest Lipitor new prescription growth. 2005 District finished #1 in the Region for highest physician call average plus Lipitor new prescription growth. Company Name January 2003 to January 2005 Health Care Consultant Developed strategic business plans to exceed sales goal of $100 million while analyzing market trends and P & L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations and Long Term Care Facilities. Demonstrated strong intra-team cooperation to execute cross cluster business strategies that consistently provided added customer value delivery. Utilized effective accountability mechanisms to ensure that expectations were clear and sales were met Met budget guidelines every year while exceeding activity on educational programs by carefully monitoring ROI. Highly coachable and professional. Demonstrated self-awareness and emotional intelligence in evaluation and developmental situations. Cultivated strong advocates with Medical Societies, (Hartford County Medical Society, American Association of Black Physicians) and Academic Hospitals that supported Pfizer's products on the CT Medicaid Preferred Drug List. Company Name January 1991 to January 2003 Healthcare Representative City , State Sold cardiovascular, urological and diabetes products to specialists, retailers, clinical pharmacists and pharmacy purchasers within academic medical hospitals to include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University of Connecticut Medical Center, Baystate Medical Center, Newington and West Haven Veterans Administrations. Successfully launched a new division of Pfizer Collaborated with teammates to maintain all assigned Pfizer products on hospital formularies. Gained access into multiple catherization procedures within Cardiology Departments at Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center and Baystate Medical Center. 1997 Winner of the Lipitor Convention Contest for highest market share growth. 1998 Winner Norvasc Product Contest for highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative for the first quarter. 1999 drove sales for multiple products surpassing $5 million resulting in the Winners Choice Award for greatest movement on the Goal Attainment Report for the full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, and Tikosyn for Atrial Fibrillation Education Northeastern University 1985 Bachelor of Arts : Business Management City , State , US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification : Pharmaceuticals City , State   Professional Affiliations CT, RI and MA Case Managers Societies Member Member Pharmacy Association RI, MA and CT ​ Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales, ",HEALTHCARE 707," MEMBERSHIP COORDINATOR Career Focus I would like the opportunity to share more about my work experience and how my skill set could contribute to the successful day-to-day running of your company. I'd be happy to supply strong references at your request. I am currently in pursuit of a career and believe my skills could greatly contribute to your company. Gainful employment in a well structured cooperative environment in which my skills and hard work can be optimally utilized. Frankly stated I am looking for a career as opposed to a ""job"". Summary of Skills Reliable and dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented  Focused on customer satisfaction Customer service expert Employee training Clean and professional Cold calling Self-motivated Professional Experience 05/2014 to Current Membership Coordinator Company Name － City , State As Membership Coordinators I am responsible for selling memberships at the health club. The position requires that the membership coordinator generate at least 60% of my own prospects through normal prospecting channels. The other 40% may originate from club advertising and promotions. A strong working relationship with club staff is expected of the membership coordinator. Paperwork and administrative follow-up on personal sales, along with personal follow-up on new memberships are essential tasks. Responsibilities and Approximate Time Distribution 15% - Telephone solicitation, prospecting and other follow up. 4% - Sending mailings to prospects. 60% - Touring prospective and making actual sales presentations. 10% - Follow-up on new members sold and generating referrals, 3% - Paperwork and administrative work. 3% - Attending meetings. 3% - Participating in ongoing training programs. 2% - Attending special events. 06/2011 to 05/2014 Customer service Manager on dutie (MOD) Company Name － City , State During my time with Bladium As a Customer service MOD I worked in a privately owned Sports and Fitness club my job again is to facilitate an excellent customer service experience I am proud to say my professional skills in customer service continue to grow stronger and stand out some of my duties included but are not limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining a facility opening /closing checklist with various task, outbound calls, EFT collections and updates, confirmation and cancellation of customer club memberships and registrations, entering guest waivers,filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires, greeting and checking in of all guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according to company standards. 09/2009 to 09/2014 Customer Service Representative/Bar Attendant Company Name － City , State My time spent with Bladium as a Bartender my job is to facilitate an excellent customer service experience to produce sales,some of my duties include but not are limited to; Sales,cash handling,opening and closing procedures,monetary responsibilities,at times working in a fast pace environment, Mixing drinks, preparing food, keeping track and ordering supplies from our vendors as needed, keeping department up to company standards. 04/2006 to 08/2009 Sales/Customer Service Representative Company Name － City , State During my time spent with Party America my job was again to facilitate an excellent customer service experience to produce sales, I believe my time spent with Party America helped me in truly honing my excellent customer service skills. Some of my duties included but were not limited to; answering and directing phone lines greeting and assisting guests, setting and design of merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures for guests, arraignment of balloon bouquets. Also kept the store up to company brand standards. 03/2003 to 04/2005 Sales Representative Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. 10/2002 to 01/2003 Merchandise and Customer Assistant (MCA) Company Name － City , State As a sales representative I worked on a nation wide call center environment in order to broker and secure the sale of medical supplies. My duties included but were not limited to; Customer service, outbound call sales, confirmation and cancellation of customer invoices, filing, faxing, mailing of invoices directly to a clients home and or business, answering and directing high volume of phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs ",FITNESS 708," ACCOUNTANT II Summary A Professional Accountant with more than 10 years of full-range, progressive accounting experience in general accounting and financial reporting. I have a solid understanding of GAAP and experience in Regulatory (Statutory) STAT Accounting Principles. Also with proven ability to manage multiple assignments while meeting tight deadline schedules. Possess reputation as a self-directed professional with excellent problem solving and analytical and communication skills. I also have a proven track record of performing work in an ethical manner while consistently maintaining the integrity of all financial data. Specialized expertise in data review and analysis, finding resolutions to identified issues and creating accounting reports and recommendations to my findings. Skills Month-end close activities - Reconciliations/Analysis Accounts Payable & Accounts Receivable General Ledger Entries & Audits Research, Investigation & Resolution Financial Analysis & Reporting Business Accounting Process Improvements Microsoft Office Proficient Fixed Asset Accounting Cash and Bank Reconciliations Intercompany Accounting Business Property, Income, Sales & Use Tax Return Preparation  Complex Expense Reporting & Reconciliation Financial Statements & Preparations Grants & Contracts Accounting Hospitality/Golf Course Accounting Regulatory/Statutory Accounting Principles Property Management & Lease Accounting Experience Accountant II 10/2016 to Current Company Name City , State Responsible for CL500 - Events Clearing. Revenue 506000, 570496/670496. LB49R no Other Revenues. Month End Deficit Funds and Account Analysis. Run allocation and reconciliation Admi. Fees on Revenues (FDN 6%, 49R 5%). Journal generate CRG, CPG, CTL, CFM, CPP and CPS. Responsible to review 90-days & over (Grants) and 30 days (Others) Accounts Receivable. Account reconciliations. Clean the M0380 Fund Balance. Daily AR Payment Application. Responsible FDN-GL Inbox. Grant Accountant 09/2014 to 11/2016 Company Name City , State Responsible for independently performing a full range of work in general accounting and financial reporting using knowledge of generally accepted accounting principles and practices and a working knowledge of governmental accounting methods. Monthly account reconciliations (AR & Revenue Collected in Advance for Grants). Monthly recon for drawdown grants. All federal drawdowns. Journal entry preparation & review JEs from GCAs. Invoice/billing for Grants. Send out billing status to GCAs. Prepare JE on 6% Grants admin fee. Prepare F&A journal entry (bi-monthly). Prepare Prepaid (On-Account) billing. Prepare monthly ""Unbilled for Grants"". Prepare Over expenditure schedule. Prepare list of invoices billed. Review A-133. Others requests from ORSP. FFR quarterly. Grants related special projects. Accountant 07/2011 to 09/2014 Company Name City , State Independently prepare and timely filing of multiple, complex quarterly and annual statutory filings, supplemental filings related to Health Care Insurance industry to 49 other states and assisted in annual audit of financial statements. Perform and resolve moderately complex problems and/or conduct moderately complex analyses, including non-standard requests;. Prepare and record journal entries in accordance with SAP and Medical Loss Ratio (MLR) requirements;. Communicates regularly with other departments in the enterprise including inquiries on particular results of findings and analyses;. Participate on working groups to develop and communicate innovative approaches for continued improvement in efficiency and effectiveness;. Prepare reports for the Board Package and footnote disclosures;. Assists in the Capital planning for the entity;. Coordinates quarterly close calls with entity executives to review the filings;. Performs financial calculations in compliance with State statutes and generate reports as a result of these calculations;. Maintains the integrity of the various account balances and ensure the entity's compliance with statutory requirements meticulously following company policies and procedures including proper referencing of supporting work paper;. Senior Accountant 10/2005 to 07/2011 Company Name City , State Promoted to the senior accountant position and is responsible for 20 separate general ledger book of accounts, including commercial, residential and golf course entities. Ensure proper and timely recording of financial transactions in the general ledger in accordance with GAAP and internal control standards. Manage GL interface (from various systems) to ensure accurate posting. Reconcile claim A/R and payments for various revenue streams. Manage reserves and write-offs. Communicate and support analytical findings. Pursue resolution of business issues impacting the financial statements in a proactive and independent manner. Prepare journal entries including appropriate documentation. Ensure that the General Ledger and sub-ledger are reconciled and that reconciled items are resolved. Prepare schedules, supporting documents, and variance analyses for management. Prepare account reconciliations for moderate to complex accounts and review account reconciliations with the management. Participate in month-end close activities. Assisted the Controller in the analyses and understanding of a complex equity accounting transaction from the purchase of the company, to the setting up and maintenance of the general ledger and creation of financial reports. Assist the Accounting Manager in the coordination of the Annual Audit by both the Internal & External Auditors; preparation of the Annual Audit Disclosures. Coordinates with Treasury regarding wire transfer for various payments. Managed fixed assets records for said companies, including construction in progress reports, preparation of depreciation reconciliations. Prepares and calculates the deferred revenue (rents) adjustments and comply with the FASB 13 requirements regarding rent escalations. Review leases and rent roll with Lease administrator. Assists Lease Administrator in the tenants Accounts Receivable and CAM expenditure reconciliations. Conducted research and presentation to the department a GAAP and FASB matter that was important and of use in the accounting of the various entities within the organization which increased the awareness and understanding of the staff. Coordinates the billing of borrowers for interest payments on Notes Payable. Created a complex spreadsheet that streamlined the process and calculation of deferred revenue as well as establish an information source for other reportorial requirements. Prepares Financial Statements, Management reports, schedules and summaries. Prepares and submit Annual Business Property Taxes and monthly Sales Taxes. Liaison between the Farm management & the company in terms of reportorial requirements. Interacts with the other Accountants and employees of the company. Assistant Loan Underwriting Manager 06/2003 to 10/2005 Company Name City , State Evaluates and write recommendation for approval of loan applications for multi-family dwellings based on financial ratios derived from borrowers' financial information and a study of the market activity. Exercised good interpersonal skills with borrowers and communicates with them on a regular basis. Interact harmoniously and fostering professional relationship with the other units of the department. I earned 2004 Employee of the Year Award. Internal Auditor 04/2002 to 06/2003 Company Name City , State Staff Accountant 10/2001 to 03/2002 Company Name City , State Branch Cashier (last position) 11/1995 to 06/2001 Company Name City , State Regional Financial Analyst 08/1990 to 10/1995 Company Name City , State Education and Training Certified Public Accountant (CPA licensed in the Philippines) 11/2001 University of the Philippines A hardcopy of the document is available upon request. Masters : Management Business Management Management Business Management Bachelor : Business Administration Accounting Business Administration Accounting Skills Account reconciliations, Accounting, accountant, general accounting, Accounting Manager, Accounts Payable, Accounts Receivable, AR, Balance, Bank Reconciliations, billing, book, bi, interpersonal skills, Contracts, Controller, Certified Public Accountant, CPA, documentation, equity, ESSBASE, Expense Reporting, filing, Financials, financial, Financial Analysis & Reporting, financial reports, financial reporting, Financial Statements, Prepares Financial Statements, fixed assets, Funds, General Ledger, GL, Grants, Hyperion, Insurance, JD Edwards, ledger, Notes, market, Microsoft Office, Enterprise, Peoplesoft, policies, progress, Property Management, recording, rent roll, Research, Sales, SAP, spreadsheet, Taxes, Tax Return Preparation, Treasury Affiliations Volunteer as an Assistant Treasurer with An Taclobanon Association of So. California (ATASCa) 2015-Present ",ACCOUNTANT 709," FINANCE ACCOUNTANT Summary Staff Accountant proficient flexible who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and successful at managing multiple projects. Consistently meeting deadlines under pressure. Extensive knowledge of Accounting Software and processes. Highlights Accounting operations professional Compliance testing knowledge Managerial aptitude Account reconciliation expert Ethical approach to finance Accounts receivable General ledger accounting skills Accounts payable Financial statement analysis Invoice coding familiarity Analytical reasoning Intuit Quick Books specialist Payroll Budget forecasting expertise Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Researched and resolved billing problems that had been previously missed. Increased compliance for the cash management department by aiding in internal and external audits. Experience Finance Accountant 05/2012 Company Name City , State Monitored new trends and technologies as they applied to audit areas for 23 funds. Worked on collaborated extensively with auditors during preliminary and year-end audit processes for 23 funds. Managed accounting operations for a total of 28 funds, accounting close, account reporting and reconciliations. Received 86 statements, to record, and cash, checks, and over 16,985 vouchers as well as reconciled records of bank transactions. Performed debit, credit and total of 196 accounts on computer spreadsheets/databases, using specialized accounting software. Systematically prepared documents and assembled financial statements for independent auditors.  Guided firm reconciliation, annuity funds, pension funds, annual reporting, and management of investments. Aligned all financial activity with the regulations of the GAAP.  Updated investment records upon funding of investments. Updated confidential employee banking information with accuracy. Maintained accounts receivable for all 23 funds with documentation electronically and on paper. Processed 189 journal entries, 68 online transfers and 2,398 payments. Staff Accountant 01/2011 to 03/2012 Company Name State Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Accountant 05/2005 to 09/2010 Company Name State Tracked all capital spending against approved capital requests. Thoroughly reviewed financial statements. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Rectified escalated accounts payable issues from employees and vendors. Conducted month-end balance sheet reviews and reconciled any variances. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Issued 5 paychecks and over 200 vendors and suppliers on a weekly basis. Corporate Accountant 02/1998 to 11/2004 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers. Supervised and trained billing and collection staff. Education Associate of Arts : Business Business Management 1978 Midwest Business College City , State , USA Business Business Management Continuing education courses focusing on the Major Changes within the Accounting Standards. Advanced Financial Accounting, Revenue Recognition, and Specialized Industry GAAP Skills Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts receivable, administrative, approach, automation, balance sheet, bank reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end ",FINANCE 710," MARKETING & PUBLIC RELATIONS MANAGER Summary Decisive  Marketing Manager   who drives company growth through creative and innovative marketing strategies. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns. Experienced Restaurant Manager who oversaw a high-volume, multi-million dollar restaurant. Versed in planning daily operations, staffing and inventory management. Highlights Brand development Brand recognition optimization Knowledge of market trends Quality leadership Operations management Full service restaurant background Hiring and training Ability to handle fast-paced environment Experience MARKETING & PUBLIC RELATIONS MANAGER April 2015 to Current Company Name － City , State Roles & Responsibilities: • Develop and execute integrated campaigns to drive awareness, press, traffic and revenue, including public relations initiatives, social media campaigns, promotions, partnerships, on‐ and offpremise events, giveaways and sponsorships. • Drive creative brainstorms to generate bold, inventive ideas. • Collaborate with restaurant teams, as well as corporate culinary, operations and accounting, to activate initiatives, determining budget, timeline, staffing, training, and methodology for tracking and evaluation. • Oversee multi‐channel messaging and communications with current and prospective guests through email marketing, website, social media, public relations, in‐store signage, printed collateral and loyalty program. • Direct and help manage various regional public relations agencies, overseeing strategy, media outreach and reporting. • Manage press inquiries, including facilitating in person, phone and email interviews; materials requests; media training of chefs, sommeliers, managers and executives; paid and unpaid filming opportunities; and celebrity chef appearances. • Supervise the creation of all regional public relations and marketing materials while maintaining consistent brand standards. • Represent The ONE Group and its brands at industry events and in the cultivation of local and regional relationships with restaurant, hotel, promotional, event, charity, agency and vendor partners. • Develop and manage marketing budget, effective tracking and of costs and spending, executing promotional activities and programs within agreed upon budget. Prepare, participate and lead marketing portion of P&Ls monthly. • Monitor, review and report on all department activity and results. • Manage up to three venues and its associated deliverables. Qualifications: • Marketing or public relations‐related degree or equivalent professional qualification, followed by minimum of 5 years industry experience. • Experience in all aspects of developing and implementing marketing, advertising, public relations, digital and promotional programs to meet brand objectives. • Experience managing a team and/or multiple venues/departments. • Positive self‐starter with a strong sense of accountability and commitment to excellence. ASSISTANT GENERAL MANAGER April 2012 to April 2015 Company Name － City , State Day-to-Day Management  Manage, lead and mentor floor Managers and Staff  Ensure service is maintained at the utmost of quality levels  Develop risk management and mitigation strategies  Represent The ONE Group in investigating, answering & settling grievances in absence of General Manager or Director of Food & Beverage  Maintain all corporate mandates  Update and track daily reports Staffing and Team Development  Analyze staffing requirements, develop iteration plans, and assess opportunities for future growth  Interview, screen, and recruit job applicants  Coach and train management staff  Responsible for Team performance – morale, productivity, energy Fiscal Responsibility  Monitor activities and expenses  Assist in setting and monitoring sales forecasts and profitability reports  Keep General Manger informed of sales and key issues  Increasing sales through marketing, networking and incentives for staff to raise guest check average.  Assists in maintaining budgeted revenues, cost of sales (COS), labor, supplies & operating cash flow (OCF)  Reviews monthly profit and loss statement (if assigned) and acts on all variances Education Bachelor of Science : Marketing and Business , 2011 Marymount Manhattan College － City , State , USA ",PUBLIC-RELATIONS 711," EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue to manage employees to perform their best, while improving productivity and reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs by [Number] % by negotiating pricing with vendors regarding wholesale billing and marketing procedures. Experience Executive Assistant/Office Manager , 01/2014 to Current Company Name Schedule and maintain multiple management calendars Daily communication with management, such as President, VP, CFO, COO and Director Research and schedule international and domestic travel arrangements for all traveling employees Prepare, review, update and distribute company revenue report Review, Approve and Enter Accounts Payable Invoices Follow-Up with ongoing tasks, such as scheduling appointments, ensuring correct information for meetings, telephone conferences and personal appointments Maintain company credit card accounts and consult credit card holders on proper usage Maintain company cellular account and employee usage Input and maintain drawings and specifics for Engineering department Schedule management meetings, prepare agenda and minutes (onsite and offsite meetings) Oversee and manage major projects, such as building expansion in Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements and ensure execution is correct Prepare Expense Reports and ensure entries and calculations are correct Travel to Louisiana for major meetings Schedule, prepare and host multiple holiday parties (local and out of town). Certified Fitness Trainer , 01/2012 to Current Company Name Improve monthly revenue by client references and satisfaction reflecting my performance Perform marketing and advertising strategies to reach potential clients Improve clientele by being attentive to clients' needs Initiate and manage appointments/training sessions with clients Punctual and prompt attentiveness throughout entire session Communicate effectively with potential and existing clients Ensure appropriate action/attention is addressed with engagements Gained trust with clients by consistent interactions Coordinate and manage clients' weight-loss statistics to best suit clients' needs. Demo Representative , 01/2012 to 01/2014 Company Name Increased revenue at Expositions and Demonstrations, which resulted in top sales 2 consecutive years Improved productivity sales by developing techniques used by sampling products, which resulted in top sales demo representative in greater north Houston area Communicate with customers in diverse settings Perform multiple sampling techniques, such as live sampling Improve positive feedback by offering in-depth knowledge and details of product Manage, coordinate and arrange travel schedules and appointments Present attractive production to urge potential new customers Produce detailed documentation of impact on each demonstration Build and maintain internal/external relationships Manage and fulfill monthly budget requirements. Legal Assistant/Office Manager , 01/2009 to 01/2014 Company Name Successfully improve monthly invoices by enforcing credit terms and agreements with clients Review, proofread, format and approve monthly invoices and income/expense reports Research, prepare, review and interpret legal documents under strict deadlines Oversee ongoing projects, such as mediations, depositions and meetings Provide exceptional follow-through skills in all tasks Coordinate procedures used for new clients to increase efficiency in court filings, mediations, court dates and conferences Perform communication tasks (verbal and written) to public, private and governmental agencies Manage advertising, marketing, scheduling, and collections Trained and supervised seasonal employees by coaching and enforcing routine-consulting regimes Initiate, maintain and organize physical and electronic client files Oversee main schedule and ensure availability and effectively manage time Provide administrative skills, such as close attention to detail, multi-tasking and analytical skills to ensure effectiveness of company. Education Masters of Education : Counseling , May 2018 University of Houston Counseling Bachelor of Science : Psychology & English , May 2014 University of Houston Psychology & English Associate of Arts : English Language , August 2012 Lone Star College English Language Certified Fitness Trainer : August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage & Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention to detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written ",FITNESS 712," BUSINESS DEVELOPMENT ASSOCIATE Executive Profile Award-winning sales executive with international sales experience. Skill Highlights Professional Experience Business Development Associate January 2015 to Current Company Name - City , State Responsible for prospecting and developing relationships for unqualified, and qualified sales leads through Market Master, Sales Force, cold calls and networking. Generated over 60 - 70 sales calls per day and distributed sales materials to the appropriate future clients. Secured appointments for the District Mangers I am assigned to. Built relationships with the District Managers and worked together in securing new leads and securing appointments with the proper contact before or after the client has been qualified and would assist in any way win the sale. Managing Director January 2000 to January 2015 Company Name - City , State Marketing and Management Company for telemarketing firms and the hospitality\hotel industry. Projects include, Accelerated Financial Center, LLC, M.R. Carter, LLC, The Ramada Inn, Stuart, FL, The Tourist Information Center of Martin County in Stuart, Florida. With MRC, I contracted with MR Carter LLC, and Accelerated Financial Center, LLC. Responsible for all telemarketing functions and sales, sales relationship building and administration for both million dollar company's which handled consumer credit card interest rate reductions under the Federal Credit Cart Act. At the Ramada I was responsible for Guest Services, Group Sales, Conference Services and Catering and Restaurant Management for and Annual 4 million dollar budget. I also instituted a program for cold calling and utilizing our CRS with the Ramada to prospect potential clients, sales promotion, and client relationship development. This was all done also with a variety of marketing methods. At the Information Center, I owned and managed the office at the I-95 exit, and primarily I also did all the sales prospecting calls for potential clients that would utilize our rack sales department. This was organized with the County, the hotel community throughout the State of Florida and also with FLAUSA and the State of Florida itself. General Manager January 1999 to January 2000 Company Name - City , State Developed and operated small thirty room upscale resort. Responsible for guest services, rooms, operations, accounting, and sales and marketing. Developed a strong sales prospecting follow through program for new clients and new prospects through sales avenues that included public relations and consumer awareness. First year annual revenue produced $400,000. Director of Sales January 1997 to January 1999 Company Name - City , State Responsible for all sales & marketing staff and sales aspects for the resort. This included public relations, client base relationship and awareness building and staff training to follow through with sales promotion processes. Property's annual revenue exceeded 10 million. Director of Travel Industry Sales January 1990 to January 1997 Company Name - City , State Indian River Plantation Resort & Yacht Harbor. Manager on Duty, Group Sales Manager, Director of Travel Industry Sales (Domestic and International). Was the leading Group Sales Manager for four years. Was appointed in 1995 as Director and developed the International and Domestic leisure markets. This portion of the leisure market room revenue increased by 2 million in 18 months. Senior Group Sales Manager January 1980 to January 1990 Company Name - City , State Management Trainee, Director of Conference Services & Catering, Group Sales Manager and Resort Manager on Duty. Trained in all departments of the property. Responsible for groups, and group bookings held at the property which involved the Midwest, Northeast, and Florida markets. Instituted a strong awareness and sales process which produced positive results to the property's bottom line. Annual revenues exceeded 60 million dollars. Leading Group Sales Manager, exceeding goal production for 5 years. Assistant Manager January 1975 to January 1980 Company Name - City , State Concentration on group, front and back of the house, for the Food & Beverage Division. Primary employment during College. Education B.S.B.A : Management Xavier University - City , State Management M.B.A : Marketing & Finance , 1978 Xavier University - City , State Marketing & Finance Interests YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Professional Affiliations American Hotel Motel Association of Palm Beach and Martin County, Hospitality Sales and Marketing Association International of Palm Beach (Lifetime Honorary Advisor), Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach, The International Game Fish Tournament Observers and The International Game Fish Association. Memberships FLAUSA Kiwanis International of Jensen Beach, Historical Society of Martin County, Hotel Motel Association of Martin County and Palm Beach Hospitality, Sales & Marketing Association of Palm Beach, Hutchinson Island Tourism Committee of the Treasure Coast, The Stuart\Martin County Chamber of Commerce, The Jensen Beach Chamber of Commerce, Skull International of Palm Beach, The Chamber of Commerce of Palm Beach. Additional Information Volunteer Services: YMCA of Martin County, Molly's House, Hibiscus House for Children, Council for the Arts of Martin County, Economic Council of Martin County, Sunshine State Games of The Treasure Coast, Stuart Main Street, Pineapple Festival of Jensen Beach, Special Olympics of Martin County, Academy of Travel & Tourism of Martin County, The Treasure Coast Tourism Committee for the Council of Chambers, The Hutchinson Island Tourism Development Council Committee for Martin County and St. Lucie County, Sunfest of Palm Beach, The Jensen Beach Chamber of Commerce, The Stuart\Martin County Chamber of Commerce, The Hobe Sound Chamber of Commerce Chili Cookoff, The Junior League of Martin County Travel Auction, The Palm Beach Hospitality Sales & Marketing Travel Auction, The Jensen Beach Chamber of Commerce Travel Auction, The Soroptomist International Travel Auction, The Kiwanis of Jensen Beach Dow Finsterwald Golf Classic and Travel Auction, The Jensen Beach Oak Tree Program for The Jensen Beach Chamber of Commerce, The Martin County Cultural Arts Travel Auction for Artsfest, The Academy of Travel & Tourism. Skills accounting, budget, cold calling, Credit, client, clients, staff training, Financial, Director, marketing, Market, Marketing and Management, materials, Excel, office, Outlook Express, Power Point, win, Word, networking, processes, promotion, public relations, relationship building, Restaurant Management, Sales, Sales Manager, telemarketing ",BUSINESS-DEVELOPMENT 713," INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I am an experienced professional with 14 years of aviation & aerospace with expertise in international governmental liaison, aircraft certification, regulatory compliance, aircraft sales and import/export compliance. As a professional pilot with over 800 hours of total time, multi-tasking, problem solving and risk management are a foundation of my career. Skills Substantial knowledge of all Microsoft Windows operating systems and MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge of computer networking including LAN, WLAN. Domestic & international regulatory compliance Aircraft Import/export experience Strong management & complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First of Type design approval into Brazil, China, Malaysia, Indonesia, South Africa, New Zealand and Argentina. Obtained Type Design major change approvals in EASA, Canada, Maldives, Brazil (exempt/non-exempt), India and Russia. Developed & managed a revenue stream for foreign validations reducing budgetary restraints by 50%. Assisted in the development and publication of Pilot's Operating Handbook / Aircraft Flight Manuals and country specific POH/AFM supplements. Managed and directed external design engineering contracts, programs and implemented in house review and approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 to Current Company Name City , State Demonstrated experience in all aspect of the International aircraft validation / acceptance process from application submittal to granting of a validated type certificate. Lead subject matter expert on foreign regulations with regards to certification & operations. Managed external contract engineering design groups with regards Type Design changes. I developed and managed internal engineering disciplines, FAA, and foreign authority project teams during the validation process. Developed departmental procedures based on international bilateral agreements, governmental regulation and operational requirements. As the IC Program Manager coordinated certification activities with internal functions and direct FAA involvement. Develop certification procedures as required and reviewed company documentation to meet FAA & foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior to domestic and foreign government submission. I developed compliance packages and submitted directly to the FAA and foreign authority. Improved guidelines in implementing certification programs while maintaining budgetary and schedule constraints. Ensured compliance to multi-national agreements and regulatory frame work Experienced in US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable in European governmental regulations with regards to aircraft certification, and operations. Successfully obtained aircraft First of Type approvals in Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, and Argentina. Maintenance & Avionics Coordinator 05/2000 to 08/2005 Company Name City , State Developed and managed maintenance and avionic customer accounts, processed invoice payments, credits and net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data for company charter operations & customer based aircraft. Coordinated invoicing, account management of all maintenance and avionics repairs for a FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling of life limited products. Education and Training Bachelor of Science : Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate of Arts : Liberal Arts 2004 Johnson Country Community College City , State Professional Aeronautics 1999 Spartan School of Aeronautics City Affiliations Professional Associate of Dive Instructors, Aircraft Owners and Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director of Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot - Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, , catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, all Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance. ",AVIATION 714," ENGINEERING INTERN Summary Candidate with a fifteen months experience in production supervising and manufacturing seeking opportunity in field of Quality, Supply Chain and Manufacturing Highlights DMAIC, Failure Modes and Effective Analysis (FMEA), Kaizen, Lean Manufacturing , 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R & R Software: Programmable Logic controls (PLC), Discrete Control system (DCS), Microsoft office, Minitab, Pro-E, Working knowledge of Auto-Cad , C++, C, Visual Basics, Process flow diagram Accomplishments Manufacturing a 9 Volt battery with minimum process variability and cost of production Jan 2014 - April 2014 Designed statistical experiment to derive significant factors in manufacturing a baking soda based 9V battery Analyzed the voltage readings to achieve 9V with little variation possible by adjusting factors and at low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path of steepest ascent Applied statistical process control tools to check whether the process is in-control Used Capability analysis to compare actual process performance to the performance standards established by customers. Implementing quality assurance tools like method of steepest ascent, response surface modelling, statistical process control, process capability analysis to achieve the continuous production of consistent output 9V batteries Achieved results with minimum process variability at least possible cost Supply Chain Management and Initiatives at AMUL Diary Sept 2013 - Dec 2013 Studied and analyzed the Supply Chain of AMUL Diary and suggested improvements in their Supply Chain Management to maximize the profit Analyzed the role of information in the Supply Chain of AMUL diary such as EIAS,GIS,DISK Advantages of E-initiative Suggested financial implications such as improve logistics transportation through integrated Railway system. Reduced transportation time by choosing the nearer sites in their expansion plans Improved distribution network in retail outlets, supermarkets to increase reach Demand Forecast For Ellicott Food Court, Campus and Dining at University at Buffalo Sept 2013 - Dec 2013 Suggested improved forecasting techniques to reduce the wastage of food and maximize the profit Implementation of quantitative forecasting techniques over EFC'S subjective forecasting technique Lean Approach in Manufacturing and Healthcare Industry Jan 2014 - May2014 Studied and Analyzed the case related to manufacturing industry Toyota Mapped A3 after analyzing the current issues, and suggested improvements and implemented corrective measurements Applied same approach in healthcare industry and brainstormed benefits Identified challenges and suggested methods in streamline current process. Experience Engineering Intern May 2014 to Aug 2014 Company Name － City , State Research and Development of new product, Rubber Screen Panels used in mining industries Manufacturing and Production of new product using Injection Molding technique Scheduling and Planning operations Implementation of strategic planning and control Application of Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern. Sep 2013 to Dec 2013 City , State Applied six sigma tools DMAIC to the transaction process in an organization Reviewed and applied 5S, cause and effect diagram, histogram, Pareto Chart, Value Stream Mapping etc. Analyzed and Improved process by which more profit can be generated by an organization Suggested use of a portal which reduces the lead time between ordering and receiving in transactional process National Organic Chemicals of India Limited (NOCIL) Rubber Chemical Division. Navi Mumbai, India. Production Supervisor Jul 2011 to Jul 2012 Supervised production unit known as CBS (n-cyclohexylamine 2- benzothiozole sulpanamide which produced chemical which is further used as accelerator in production of tires by clients such as MRF ( Madras Rubber Factory), Monsento (company in brazil) Handled distillation columns, pressure vessels and valves controlled by PLC and DCS Efficiently maintained distillation columns without any single event of mishandling Followed hazardous operability process (HAZOP) Implementation of failure mode effective analysis (FMEA). Education Master of Science , Industrial Engineering Dec 2014 University at Buffalo, The State University of New York GPA: 3.35/4.0 3.35/4.0 Industrial Engineering Design and Analysis of Experiments, Supply Chain Modelling and Optimization, Production Planning and Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management. Bachelor of Engineering , Chemical Engineering Aug 2011 University of Mumbai － City , India Chemical Engineering Instrumentation and Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics. Skills Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics, ",ENGINEERING 715," FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing in financial reporting and analysis. Successful at managing multiple licensing and royalty reporting with international corporations, such as Disney, Warner Brothers and LEGO. Highlights Tertiary qualified:    ​ International experience:  ​​ Technical proficiency:  ​    with Master Degree in Accounting, CPA Licensed with 5+ years' experience in financial reporting, and management accounting  Multi-Cultural/ international team working experienceBilingual English & Chinese  ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company has been awarded by Disney and Warner Brothers as top 10 licensee in Asian Pacific Region and licensee of the year 2013, 2014, My team has been awarded by the board in the meeting. As the chef accountant for licensing, I have re-modeled an Excel controlling summary tool to monitor the usage of the minimum guarantee for 150 plus individual licensing contracts. Re-modeled divisional comparison in P&L. Experience 05/2012 to 05/2015 Financial Accountant Company Name － City , State Financial Reporting : Accountable for the provision of accurate, timely and efficient financial reports on behalf of management to lodge financial statements (B/S, P/L, Cash Flow and Others Specific Reports) within the Group and also to the external parties Applying AUS-IFRS Accounting standards and Company Accounting Policy across various transactions and accounting issues.     Royalty Reporting: In charge of 150 plus Royalty Reports, Monthly or Quarterly reporting to Warner, Brothers, Mattel, Disney, Lego etc. global brands;  Verify sales reports with Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment / Withholding Tax   09/2011 to 05/2012 Assitant Accountant Company Name － City , State Cash flow/ Foreign Currency management Foreign currency Management: Options and Swap Management of the banking function including daily Banking Reconciliation for the group Accounts. Staff Expense management/ Concur -SAP staff self- report system / Company Cards Management Leadership and support of the International Logistic. AP, AR and payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training to staff. Coordinate with International logistic department to handle any urgent shipping documents. 08/2008 to 09/2011 Assistant Accountant Company Name － City , State Ensuring that transactions comply with financial policies and procedures; Preparing, verifying, processing invoices and coding payment documents; Preparing batches of invoices for data entry and ensuring accuracy and completeness of data; Completing banking and invoicing through the MYOB and RMS operating systems; Recording all cheques and maintaining the general ledger; Maintaining accounts receivable and payable; 07/2007 to 08/2008 Front Office Officer Company Name － City , State Taking bookings Cash/ Payment handling Actively approaching potential clients in promoting and selling various products and services; Online customer service Customer care Assist with other office/ administrative tasks. 01/2007 to 04/2007 Internship - Credit Officer Company Name － City , State Providing administrative support including filing, printing and organising confidential client documents; Handling credit card enquiries from corporate clients in a professional manner; Addressing general client enquiries and complaints, ensuring client satisfaction is maintained; Assessing credit applications, ensuring details are completed accurately with correct identification; Gaining knowledge in regulations and principles in commercial banking; Providing advice on credit applications and various credit products and services; Liaising with team managers and reporting on client follow-up requirements; Building rapport with clients to maintain long term relationships. Education 2010 Master of Business : Accounting Monash University － City , State , Australia Continuing education courses focusing on the Major Changes in Accounting Standards,  Legal Concepts with Tax Analysis seminar 2009 Bachelor of Commerce : Accounting & Finance Victoria University － City , State , Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance & Ethics.  Professional Affiliations CPA AUSTRALIA  Languages English & Chinese Mandarin  Skills Communication Skills:  Taking initiative in communication among team members by interacting with people from diverse cultural backgrounds, and building up excellent client and peer relationships. High efficiency: to pressuring the best way to solve the problem and making contribution to business organization.     High attention to Details: while ensuring accuracy and completeness of particulars, executing corrections on errors that occur and performing thorough reviews on necessary documents.    ",ACCOUNTANT 716," VP Career Focus To lead the executive management of a financial institution's lending team. To align our lending objectives so we compliment other departmental efforts and achieve the organization's highest goal. By uniting culture, teamwork, training, technology, policy, and support, we will uphold tradition, minimize risk, and provide best-in-class service while offering products which satisfy the ever-changing wants and needs of our retail and business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 to Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 to 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 to 01/2011 AVP- Business Banking Company Name － City , State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques and retention s tr a te gies to significantly grow sales results across our retail team. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm r.="""" to="""" over=""""> Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Built and executed new customer service initiatives which helped us achieve a 350 top in the country for client retention among mortgage officers. v Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. v Built recommendations and provided small businesses with cash flow modeling and treasury solutions. v Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. v Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. v Underwrote and funded many small business loans. v Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. 01/2003 to 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected and fostered new business relationships. Focus was on small businesses from $250k sole proprietors to $20MM C-corporations. Underwrote and funded many small business loans. Managed an annual $260k+, net revenue producing portfolio- approximately $22MM in size. Created new communication paths across division lines which integrated retail, mortgage, and small business. This was the first time this had been done in our division. Its successful effort brought much needed trust between banking segments, created deeper client relationships, and aligned corporate goals. Built recommendations and provided small businesses with cash flow modeling and treasury solutions. Sold and underwrote Fannie Mae, Freddie Mac, FHA, VA and RHA mortgage loans. Built and executed new customer service initiatives which helped us achieve a #12 ranking in the country for client retention among mortgage officers. Worked alongside area and regional managers in the development and implementation of incentive models that assimilate mortgage and retail bankers to one another. Trained, coached, implemented, and initiated incentives which helped grow the mortgage production level from <$8mm> to over $22MM+/yr. Led Chase Bank by achieving the prominent recognition of being one of the top 350 consumer loan producing bankers in the nation. Implemented new needs-based cross-selling techniques and retention strategies to significantly grow sales results across our retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS : Chemistry Business and Accounting Eastern Illinois － City , State Chemistry Business and Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member & Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football and basketball (2008-2013) ",BANKING 717," REGISTERED NURSE Professional Summary To provide safe, efficient, and quality care to patients and their families while adhering to policies and procedures. Licenses Completed coursework in Anatomy and Physiology, Anatomy Lab, English Composition, Cardiopulmonary Resuscitation, Microbiology and Microbiology Lab, and Medical Terminology Skill Highlights Microsoft Office, Word, Excel, PowerPoint, and Outlook Professional Experience 06/2016 Registered Nurse Company Name － City , State Self-motivated leader with over 8 years of experience in emergency medicine and health care. Self-starter who is able to maneuver through tasks and make sure the job is done in a timely and proficient manner. Trainer and teacher who can effectively break down tasks so they can be understood and executed without flaws. Facilitator of group projects to help others understand the objective and how to produce an effective outcome of the job being presented. Creative mindset that can present an outcome in more than one way with many options being available. Able to communicate with other team members from diverse backgrounds and incorporate the needs of every individual to create a positive atmosphere. Able to recognize abnormalities and report them in a timely and efficient manner. Flexible by being able to quickly adapt to change at the last minute and complete the project without delays. Mentored those in the health care field to understand the emergency medical system and reporting standards, while having the knowledge to formulate and present reports to the next echelon of care. Knowledgeable of regulatory requirements in order to adhere to healthcare standards and protocols. Completion of over 120 clinical hours of Medical Surgical, Pediatric, and Psychiatric health services. 11/2010 to 05/2013 Medical Technician/ Healthcare Specialist Company Name － City , State Supervisor: SSG Stover, Kenneth, Weekly Hrs. Worked: 60. HEALTH CARE STATISTICS / REPORTING: Extracted medical statistical reports from Composite Health Care System (CHCS) and Armed Forces health Longitudinal Technology Application (ALTHA) a Department of Defense (DOD) health information system. Tracked acute, routine, and wellness appointments to include, but not limited orthopedic injuries, colds, immunizations and physical exams, medical leave of absences and hospitalizations, on a weekly basis. Created visual aids such as charts and graphs using Microsoft PowerPoint for meeting presentations. Presented statistical information regarding to medical appointments, illnesses and injuries in weekly medical staff meetings to the hospital Medical Surgeon. Communicated with the clinical staff and the Medical Officer in charge to address any reporting discrepancies. TRAINING: Trained 2 Medical Technicians in medical administration and health care statistical reporting. Conducted hands-on training, demonstrated the functionality of DOD health information systems. Monitored the work performance of the Medical Technicians. Provided both verbal and written feedback, provided training resources for performance and professional development, on a quarterly basis. COLLABORATION: Attended weekly medical in-service training to discuss various health topics. Presented information monthly in weekly in-service to discuss medical and public health related trends and issues. Mentored other Medics in medical training exercises on a monthly basis. Provided guidance to Medical Technicians while performing medical continuous education units (CEU)s or patient care refresher training such as first responder protocol, triage care and other levels of medical care. 08/2008 to 11/2010 Medical Technician Company Name City, State, Supervisor: SSG Ellis, Courtney, Weekly Hrs. Worked: 60 Extracted physician orders from a hospital database such as the Composite Health Care System (CHCS). Confirmed physician orders before administering immunizations. Identified patients by utilizing proper identification cards, verified patient demographics prior to performing ordered test. Obtained procedural consent forms. Maintained and secured patient information in accordance to Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA) practices. IMMUNIZATIONS: Provided a safe and comfortable experience for patients. Prepared patients for the administration of immunizations through subcutaneous and intramuscular routes. Administered immunizations and updated the records of immunizations within health information systems. Adhered to and practiced Occupational Safety and Health Administration (OSHA) guidelines; wore personal protective equipment (PPE), no recapping of needles, disposed of syringes in designated sharp containers. 01/2006 to 08/2008 Medical Technician Company Name City, State, Supervisor: SFC Goines., Weekly Hrs. Worked: 60. 08/2013-12/2015 , Student, ASN, Nursing, Columbus Technical College, Columbus, GA, GPA: 3.20. Studied the theoretical and practical aspects of coordinating patient care, educating patients and the public about various health conditions, and providing advice and emotional support to patients and their family members. Obtained the knowledge of medical terminology to better understand the proper terms in reference to human anatomy and basic patient care skills including communication, patient safety and medical asepsis and abilities to provide proper resuscitation skills to infants and adults. Delivered presentations utilizing Microsoft Word, Power Point and Excel. Conducted research utilizing EBSCO Host, LexisNexis, ERIC and other academic research databases. Reviewed descriptive and statistical reports and documents. Interpreted data and ensured that the data utilized to compile academic reports were authentic, correct and consistent. Wrote annotated bibliographies, abstracts, literature reviews and argumentative papers required per the professor's syllabi. Mentored fellow classmates regarding academic coursework. Collaborated and communicated with students on projects, study groups and academic research. Education and Training Diploma May 2004 HS : General Studies Bainbridge High School － City , State General Studies December2015 A.S : Nursing Columbus Technical College BSN. South University － City , State Nursing Skills academic, acute care, Anatomy, Armed Forces, basic, charts, oral, databases, database, emergency medicine, emotional support, English, forms, graphs, IMMUNIZATIONS, information systems, Insurance, Medical Terminology, meetings, Excel, Microsoft Office, Outlook, Microsoft PowerPoint, PowerPoint, Power Point, Word, Microsoft Word, next, Nursing, Occupational Safety, patient care, coordinating patient care, patient safety, Physiology, policies, presentations, protocols, public health, reporting, research, Resuscitation, safety, Self-motivated, Self-starter, STATISTICS, Supervisor, Surgeon, teacher, Trainer, triage, written, Composition Additional Information AWARDS ARMY COMMENDATION MEDAL WITH VALOR, ARMY COMMENDATION MEDAL (4TH AWARD), ARMY ACHIEVEMENT MEDAL, ARMY GOOD CONDUCT MEDAL (2ND AWARD), NATIONAL DEFENSE SERVICE MEDAL, GLOBAL WAR ON TERRORISM SERVICE MEDAL, IRAQI CAMPAIGN MEDAL WITH CAMPAIGN STAR, NONCOMMISSIONED OFFICER PROFESSIONAL DEVELOPMENT RIBBON, ARMY SERVICE RIBBON, OVERSEAS SERVICE RIBBON, COMBAT MEDICAL BADGE ",HEALTHCARE 718," EXECUTIVE CHEF Professional Summary Executive Chef  with 20  years of experience cooking in American, Mexican, Asian, French and Seafood environments. Prior work as prep cook, line chef, and sous chef. Energetic culinary professional with a blend of creativity, passion for food and exceptional cooking skills. Works well as a dynamic leader in high-pressure settings. Bilingual Chef with 20  years in cooking, hiring and training staff, creating schedules and managing labor costs. Executive Chef possessing an innate skill in creating exceptional menu items. Leads productive working environments that attract top-notch talent. Skills American/French classic  cooking technique Beautiful presentation of food Mexican/American  cuisine expert Effective planner Extensive catering background Food presentation talent Employed at CAMPEON , featured in Village Voice ""Critics' Picks"" column. Employed at LOLITA/REDLULU , featured in The New York Times  Critics' Picks"" column. Two Stars Work History Executive Chef 12/2013 to 08/2014 Company Name – City , State Assisted the owner to create a new sports bar/restaurant concept. Developed recipes and plate presentations. Responsible for the ordering and choosing Chinaware, small wares, silverware and glassware. Created Menus, prep lists for each station and delegated duties to each member of the HOH. Coordinated activities concerning food preparation, kitchen, and storage areas. Monitored food production areas for safety and sanitation practices and procedures. Set up production cycles, ensures proper inventory levels were available. Hands on execution of the line; directing kitchen employees with food production. Conducted proper pre-meals and other educational seminars with front of the house employees. Purchased food items and various products for the operation of the restaurant. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained updated knowledge of local competition and restaurant industry trends. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Ensured all staff understood expectations and parameters of kitchen goals and daily kitchen work. Achieved and exceeded performance, budget and team goals. Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas. Created and managed budgets for operations and capital equipment. Prepared operational reports and analyses and made appropriate recommendations about progress and negative trends. Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Executive Sous Chef 10/2012 to 11/2013 Company Name – City , State Responsible for receiving purchases, checked schedules and opening of the kitchen restaurant. Catered large corporate events, fashion/restaurant weeks and the holiday season. Responsible for maintaining cleanliness and order in the absence of the executive chef. Conducted proper pre-meals and other educational seminars with front of the house employees. Responsible for running the restaurant when the Executive chef went on vacation. Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Promptly reported any maintenance and repair issues throughout our service log. Expertly managed 40 staff and maintained appropriate staffing levels throughout shifts. Executive Chef 05/2009 to 08/2012 Company Name – City , State Created charts for cleaning efficiency, food and labor controls. Created detail recipes and standards for menus and specials. Managed BOH operations at both restaurants in Connecticut. Reduced food costs by 28  percent by using seasonal ingredients, setting standards for portion size and minimizing waste. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Developed menus, pricing and special food offerings to increase revenue and customer satisfaction. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Practiced safe food handling procedures at all times. Successfully reduced the restaurant's annual food and labor costs by [number] % through proper budgeting, scheduling and management of inventory. Working Chef 01/2007 to 01/2009 Company Name – City , State An exclusive 100-seat nightclub serving a French/American modern global Tapas menu. Developed new menu design, recipes and plate presentations. Overhauled food and labor controls for better efficiency. Responsible for food and beverage inventory, purchases and controls. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Actively involved in cost control, sanitation, menu development, training, recruitment, private dining and catering. Lead Line Cook/Sous Chef 01/1992 to 01/2007 Company Name – City , State Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines. Managed kitchen staff by recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating and enforcing discipline when necessary. Verified proper portion sizes and consistently attained high food quality standards. Maintained a skilled kitchen staff by properly coaching, counseling and disciplining employees. Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues. Led shifts while personally preparing food items and executing requests based on required specifications. Achieved and exceeded performance, budget and team goals. Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation. Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Practiced safe food handling procedures at all times. Education Bachelor of Arts : Philosophy 2001 City College of New York - City , State Philosophy Member of Philosophy Club Received half Scholarship for a Master Degree. Certifications NYC Qualifying Certificate in Food Protection # 07-06676 Serv-Safe Certification # 6561937 Skills Budgeting, charts, concept, Cooking, directing, English, Special Events, fashion, French, Inventory, Optimization, Organizing, policies, presentations, speaker, Purchasing, quality, Receiving, Safety, Scheduling, seminars, Spanish Additional Information PRESS http://blogs.villagevoice.com/forkintheroad/2014/06/campeon_a_championship_caliber_sports_bar_arrives_in_flatiron.php http://www.nytimes.com/2012/01/08/nyregion/red-lulu-cocina-in-south-norwalk-review.html?_r=2&partner=rssnyt&emc=rss& http://www.nytimes.com/2010/08/15/nyregion/15dinect.html ",CHEF 719," MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized and personable Event Coordinator relocating from the West Coast. In depth understanding of the value of planning and confirming details of events to ensure success. Brings over 6 years of experience and lessons learned to ensure all elements of an event come together smoothly.  Core Qualifications Vendor and subcontractor negotiations/relations Combination of big picture thinking and attention to detail Relationship building Prioritization Clear communications with all parties Time line of required actions for successful event  Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy and able to learn new software quickly and efficiently Experience 01/2010 to Current Marketing and Special Events Coordinator Company Name － City , State Plan and manage weekend seminars, social retreats, fundraisers and gala dinners from concept to completion. Design all marketing materials, brochures and fliers for conferences and events. Developed marketing strategy based on knowledge of establishment objectives and market characteristics. Maintain and update company website on a daily basis. 08/2009 to 12/2009 Special Events and Public Relations Intern Company Name － City , State Worked on media planning and corporate budget management. Created and maintained the company's calendar of events. Communicated with many vendors and publications on PR events Assisted in planning retail and wholesale events nationwide. 05/2009 to 08/2009 Bronx and Central Park Zoo Special Events Intern Company Name － City , State Shadowed Special Event Coordinator on multiple special events such as the Annual Gala and Corporate Outings. Assisted event sales manager in walk-throughs and day-of-event logistics. 11/2007 to 02/2008 Public Relations Intern Company Name － City , State Expanded website traffic through implementation of public relations support. Contacted potential clients through internet blogging. Represented and promoted the company to potential clients at media related event. 09/2006 to 06/2009 Assistant Manager Company Name － City , State Pitched creative and original ideas to clients on a regular basis for potential events. Met customers needs in a fast paced environment to maintain positive client relationship. Designed and built samples for events and arrangements for sale. Education 2009 BBA : Fashion Marketing and Special Events LIM College － City , State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member ",PUBLIC-RELATIONS 720," CONSTRUCTION INSPECTOR Professional Summary Result-Driven Certified Construction Manager in Training with over 2 years of significant and progressive experience in construction industry. Proven track record in ensuring project deliverables are brought to market in a timely manner. *Strong team leader with proven managerial experience and skills cross functional terms including Subcontractors, Vendors and Suppliers. *Effective problem solver and decision making skills, exceptional commitment to quality and customer satisfaction. Excellent presentation/ Communication, negotiation and persuasion skills. Core Qualifications Primavera P6 Digitizer Site safety/OSHA compliance Microsoft Project Plan Swift 9 QA/QC/Field Engineering AutoCAD Revit (BIM) Micro station V8i Microsoft office Report Writing Interpersonal/Communication Experience Construction Inspector November 2015 to Current Company Name － City , State Provided quality assurance services by performing on-site inspections of material and workmanship as well as performed material testing in accordance to the American Society for Testing and Material (ASTM) manuals for reinforcing bars as well as concrete. Performed inspections on epoxy Anchor/Dowels and concrete field technician duties (Slump test, Temperature, Air content and Concrete sampling). Tested and inspected construction material, placement and foundation work. Performed reinforcing steel inspections to ensure rebar meets requirements of approved drawings. Performed in-place density tests on various types of soil to determine compaction and moisture content. Established onsite solutions to unforeseen issues found in the field. Performed proctor, sieve and compressive strength tests with senior technician in laboratory. Performed timely inspections reports to engineers and project manager to ensure work meets requirements set by the proper design authority for each specific project. Project Engineer May 2015 to October 2015 Company Name － City , State Processed, tracked, and distributed submittals and RFIs. Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, and contract administration. Coordinated project close-out documentation, including deficiency, warranties, maintenance and final payments. Assisted with documentation of accidents, safety violations, unsafe conditions and activities. Conducted quality control inspections of completed work. Processed vendor invoices, reconciled all monthly subcontractor progress billings, and managed jobsite office. Performed quantity take-offs derived from a thorough understanding of plans and specifications using Digitizer. Negotiated and tracked subcontractor contracts, agreements, change orders and insurance. Prepared project schedule in primavera at determined intervals to ensure jobs are being completed on time. Monitored project progress and performed variance analysis in comparison with baseline schedule. Produced significant cost savings, potential cost avoidance, and preventive problem solving through numerous cost saving ideas, suggestions and recommendations. Ensured equipment and material were in accordance with contract drawings and specifications by monitoring and coordinating construction activities. Ensured site safety through comprehensive review of subcontractor safety program. Facilitated communication between the owner and contractor to ensure construction projects were completed on time and within budget. Traffic Engineer January 2013 to April 2013 Company Name － City As a traffic engineer was involved in collection and appraisal of data reports, surveys and investigations, conducting various traffic survey analysis and report making. The main objective of this study is to check the feasibility of Outer Ring Road (ORR) from Shamirpet to Keesara and come up with investment proposal based on future travel demands that would attempt to improve the traffic scenario in the city of Hyderabad. The study include current traffic and transport situation, projecting likely growth in next 20 years and recommendation with regard to new roads and flyovers. Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination and axle load surveys. Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand for normal, diverted and generated traffic projection and calculation of vehicle damage factor (VDF) and equivalent single axle load (ESAL). Prepared reports, documents and drawings for related features and finalized the location of road and flyovers based on the reports gathered. Project Engineer February 2012 to October 2012 Company Name － City Oversaw million dollar residential construction project in collaboration with architects, engineers, subcontractors, owners, consultants, and municipalities. Supervised contractors and project timelines, budgets and quality control. Administered construction documentation. Procured and tracked materials, facilitated punch list completion and ensured accuracy and on-time delivery. Lead a team as an engineer responsible for project planning, estimation, contract management and material procurement. Created the Baseline Schedule and studied acceptable free float and total float for each phase. Evaluated the critical paths in the project schedules and evaluated alternative schedule options to identify optimum project strategies or resolve problems before or during execution. Performed resourceloading and levelling, logic diagrams analysis, critical path looking two weeks ahead, and overall network analysis for senior management decision making. Proposed cost-effective methods, balanced schedules and improved performance through strategic workforce management. Assisted project manager with on-site visits and meetings with sub-contractors. Inspected project sites to monitor progress and ensure conformance to design specifications and safety standards'. Achieved project deadline by managing/scheduling/leading subcontractors. Accomplishments Certifications:. Education Master of Science : Construction Engineering and Management , May 2016 The University of Texas － City , USA GPA: GPA: 3.54/4.0 Construction Engineering and Management GPA: 3.54/4.0 Bachelor of Technology : Civil Engineering , May 2013 Jawaharlal Nehru Technological University India Civil Engineering Certifications Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour Skills AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis ",CONSTRUCTION 721," CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I am a career oriented individual who wishes to further my knowledge of my company, position, any cross training possibilities, and training to progress in the company. I am a hard working ethical leader that leads by example and is never afraid to ask for clarity if I do not fully understand something.  Dynamic banking professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Talented Sales Associate with successful career history of closing sales, increasing customer satisfaction and mentoring junior sales professionals. Skilled Sales Associate with 5-year track record of success. Maintain professional and calm demeanor under pressure. Thrive in high volume environments where knowledge, composure and interpersonal abilities are keys to success. Accomplishments I was acknowledged after the first 6 months by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 to Current Company Name I started out as a Customer Service Rep 3 and worked my way to a rep 2, and then a Rep 1 before we changed the Rep system to a 1234. When doing this we answered customer calls in regards to account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went to a position in QCD for approximately 3 months. Where we revamped QA and turned it into QCD Quality Coaching and Development. We each had our own teams that were made of multiple Supervisors and their employees. Reviewed calls for performance and compliance to procedures. Met with each person on my team monthly and reviewed and coached the agents on calls and met with each Supervisor on each of their employees. After a short leave of absence I came back and started as a rep 3 and moved to a rep 4 and then to a Lead position. Where I had to answer Lead and Supervisor calls, as well as manage the floor for my Supervisor. I then moved to the Outbound team where I was there in the beginning of the team development. This was a Pilot program that exceeded the expectations and was opened as a division after the first 3 months instead of the 6 month allocated for development. We started the division and created the procedures, as we went along. This was a Sales position in which we contacted customers with new accounts to ensure they are welcomed to the family, as well as to fulfill their individual financial needs. After the first 6 months I was acknowledged by the Board of Directors as a Pillar of Success for the company in Account Retention and New Account Acquisition. During the first 6 months I was shown to compile 50.4% of the work load for the Outbound team of 5 members. I continued to Lead the team in sales for the first implementation of new hires and stayed a top performer until I left the department. I then went to the Online Team as a Rep II. I currently provide a first line of support for the Online manager. I monitor the floor to maintain order and answer any questions if I am the designated Rep II for the day. Run credit cards for account funding, assist in account openings if needed, communicate effectively with the agents on the floor and any other interdepartmental interactions, review and log all mailings outgoing, send account denials, review and log the incoming documents, assist with tasks should they get behind, handle and log Supervisor chats, assist occasionally in training of employees. I have assisted in completing QA for account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 to June 2010 Company Name I started as a Front desk staff at $6.00 an /hr for the first week. I was then moved to a Fitness Advisor which is front line sales. I worked this job for approximately 2 months before I was promoted to Sales Manager. After weekly Sales meeting in which I provided the agenda for approximately 3 months. I was then moved to another club and asked to work managing them both. Working between 60 and 80 hours a week. I worked corporate deals with Armed Forces Bank (my current employer), KU for student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted in training Sales, and Operational Staff. Created Spreadsheets for scheduling, inventory, training, and corporate meetings. Worked in the Circle of Influence to maintain corporate partnerships, and well as networking for new corporate partnerships in the community. Built client relationships by acting as the liaison between the customer service and sales teams. Consistently exceeded monthly sales quotas by more than 25% by pursuing leads and expanding the prospect list. Exceeded team sales goals by 25% in , generating $168,000 monthly in residual revenue over the course of my 3 years and 6 months. Created sales contacts with on- and off-premise accounts. Acquired $7.86 million in sales revenue in 36 months. The clubs sold for $27.8 million a piece 3 months after I left with a total of 6 clubs. Developed competitive comparison tables of Fitness Memberships, Personal Training pricing, fees, ratings, category and product performance to use for account sales calls. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Spearheaded expansion and development initiatives in Leavenworth, Lawrence, and Topeka locations. Led sales forecasting, market trend evaluation and segment strategies. Presented innovative digital media marketing presentations to executive decision makers. December 2002 to December 2006 Company Name I was a basic cannon crew member, and moved through the many jobs in thecrew. I was the RTO Radio Transmission Operator, Gunner, Loader, and Advance Party. I moved through the ranks and reached Sergant in 2 yrs and 3 months. I was trained as a Combat Life Saver, Eagle First Responder (Medical Courses), As well as Air Assault Certified. I completed one tour of Iraq during Iraqui Freedom in which I turned 18 yrs old in IRAQ. Education Certificate : Professional Sales , 2008 Professional Sales 1 － City , State Certificate : Business Administration , 2013 San Joaquin Valley Community College － City , State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor ",BANKING 722," ACCOUNTANT Summary General accounting procedures ***Accounts Payables * Costing ** Billing & Accounts Receivables * Cash Management * Bank Reconciliation ***Payroll Management * Finalisation of accounts up to Balance Sheet * Accounting Reports Management * Knowledge of L/C Documentation * Admin & Secretarial Skills Competencies Proficient in data entry and management * Ability to maintain a high level of accuracy in preparing and entering financial information * Ability to work fast and in an accurate manner * Good organizational and analytical skills * Ability to learn and adapt quickly to meet changing needs Highlights Sound knowledge of computer accounting programs such as, I-Travel Financials (ERP), MYOB, Tally, QuickBooks, Xpert, Leap Accounting and MS Office applications like Word, Excel, PowerPoint, Outlook and other Internet applications with very good typing speed. Experience Accountant October 2012 to October 2014 Company Name － City A Destination Management Company based in Dubai) Job Description: Handled high volume of payments including internal and external. Reviewed supplier invoices to ensure that all the information appearing on them is accurate and complete and reconciled their statements after sorting queries. Maintained listing of accounts payable. Monitored accounts aging to ensure payments are up to date. Performed day to day processing of payments by cheques, telegraphic transfers, online transfers, etc. and ensured that suppliers are paid within the established time limits in accordance with the company policy. Overseen daily cash and petty cash transactions and tallying of cash every day. Prepared month-end account reconciliations primarily bank, accrual and prepaid accounts and post entries. Ensured the confidentiality and security of all financial files. Other accounting/finance support as and when required by the management. Accountant - Payables / Accounting Clerk April 2011 to October 2012 Company Name － City A boutique law firm that specialises in the Corporate, Property and construction business sectors) Job Description: Accounts Payables - Reviewed invoices to ensure that all the information appearing on them is accurate and complete. Verified that payable transactions comply with financial policies and procedures. Processed transaction reports (aging, payment, etc.) after data entry. Maintained listing of accounts payable. Cash Receipts & Petty Cash Expenses - Managed and controlled cash receipts through proper tracking and ensured that the same is deposited into bank on a daily basis in order to avoid discrepancies. Managed daily petty cash expenses and reconciled the physical cash and advances daily. Bank Reconciliation - Monitored Bank transactions daily to avoid any irregularities and also to ease the bank reconciliation thus by keeping the book balance up-to-date. Accounting Vouchers & Data Entry- Prepared and recorded various vouchers in MYOB software. Month end closing and Financial Reports - Maintained Fixed Assets master and run monthly depreciation, passed closing entries and provided MIS reports (BRS, CFS, Ageing Reports, Commission Statement, etc.). Finalisation of Accounts and Annual Audit - Assisted Finance Manager by preparing relevant B/S and P&L schedules as per auditor's requirements for the Finalization of Accounts and Annual Audit. Secretarial - Provided secretarial & administrative support to the Finance Manager as and when required. Junior Accountant July 2008 to April 2011 Company Name － City A boutique TMT firm set up in the Middle East to cater exclusively for all legal needs of companies or individuals) Job Description: Handled day to day accounts related jobs including but not limited to:- Invoicing - Prepared and sent timely and accurate invoices to clients by email. Recorded invoices in the Leap Accounting Software. Kept track of Clients' Funds in a separate Trust Account. Accounts Receivables - Monitored Receivables regularly and worked with clients and A/R team to increase speed of receivables and prevented interruption of service to clients that lead to an improvement in the financial performance of the company. Managed receivables activities such as cash application, sending follow-up inquiries, negotiating with past due accounts. Worked and resolved customer queries in relation with invoices by communicating with the concerned Fee Earners, participated in weekly credit control meeting with the Managing Partner. Accounts Payables - Verified suppliers' invoices, reconciled statements and arranged timely and accurate processing of payments in accordance with the company's payment strategy, and also arranged advance payments wherever necessary and kept track of it. Statutory Payments - Arranged Funds in Advance from clients to pay the statutory payments related to Trademark/Patent/License Registration/Renewal before the deadline. Payroll - Controlled and updated employee records and processed payroll. Petty Cash - Managed daily cash expenses and verified and tallied physical cash balance. Accounting Vouchers - Prepared, maintained various vouchers and recorded in Leap Accounting software. Financial Reports - Assisted Finance Manager in preparing monthly financial reports. Secretarial - Performed other secretarial duties related to the Accounting Department. Accountant cum Secretary August 2005 to July 2008 Company Name － City A General Trading company dealing in import and export of porcelain, melamine and stainless steel cookware, crockery & computers and computer peripherals) Job Description: Bookkeeping - Performed daily accounting activities and ensured financial transactions are captured in proper accounts in Tally Accounting software. Analyzed and reviewed accounting provisions to ensure expenses are promptly regularized. Maintained General Ledger, Trial Balance, P & L A/c and Balance Sheet. Purchasing and clearance of shipments - Placed local and overseas purchase orders under supervision and coordinated clearance of Import Shipments and arranged payments through cheques, bank transfer, documentary collection, letters of credit, etc. Costing: Ascertained various costs to calculate the sales price of the products. Sales - Actively supported company sales team and coordinated sales details and ensured deliveries were carried out as agreed with customers. Invoicing - Timely preparation and dispatch of invoices and monthly sales analysis as well as sales reports. Cash Management - Managed cash receipts and petty cash expenses. Letter of Credit - Assisted in opening of L/Cs, review and follow up on opened L/Cs. Bank - Monitored bank transactions daily and performed bank reconciliation. Finalisation of Accounts & Annual Audit - Provided monthly and annual Financial Reports to management and liaised with the Auditors. Administration - Provided administrative and secretarial support in order to ensure the effective and efficient office operations. Liaised with Banks, Insurance Agencies, Creditors and Customers as part of day to day operation. Education M.Com (Master of Commerce) University of Kerala India B.Com (Bachelor of Commerce) Mahatma Gandhi University － State , India Certifications Personal Profile Nationality : Indian ******Driving License : UAE Visa Status : Husband's Sponsorship ******Languages known : English, Hindi, Malayalam Availability : Immediate Skills Accounting, Accounting Software, Accounts Payables, accounts payable, Accounts Receivables, accrual, administrative, administrative support, Trial Balance, balance, Balance Sheet, bank reconciliation, Bank Reconciliation, Bookkeeping, book, c, Driving License, Cash Management, closing, computer peripherals, Credit, Clients, Data Entry, email, English, ERP, Finance, Financials, Financial, Fixed Assets, Funds, General Ledger, Hindi, Insurance, Internet applications, Invoicing, Languages, law, legal, letters, Managing, Excel, MS Office applications, office, Outlook, PowerPoint, Word, MIS, MYOB, negotiating, Payroll, policies, Purchasing, QuickBooks, Sales, sales analysis, Secretarial, Sound, strategy, supervision, typing speed, Xpert ",ACCOUNTANT 723," SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional with creative and business achievements in Health and Fitness Industry, Service Industry, Medical Recruiting Industry, as well as Customer Service Industry. A person who has the proven ability to meet business needs with creative solutions, one who consistently demonstrates a passion to excel in business development for her customers and her company, one who utilizes diverse strategies woven with focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, all leading to a customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 to July 2015 Company Name － City , State Managed my own team within 4 months of being hired. Received 2 promotions for the duration of me being with the company. Fielded an average of 20-30 customer service calls per day. Confirmed that appropriate changes were made to resolve customers' problems. Trained new employees on company customer service policies and service level standards. Conducted reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Managed all phases of recruitment, including defining hiring management needs and posting available positions. Developed reports on employee headcount, monthly HR reports and quarterly training reports. Contacted all job applicants to inform them of their application status. Researched and recommended new sources for candidate recruiting. Maintained an accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed and assigned employees at clinics, hospitals, and other medical facilities. Communicated efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner. Performed background checks on potential employees, as well as checking upon given references, transcripts, and credentials. Negotiated salary, problem-solving, and counseling and established rapport with the candidate. to Current Allen to. Personal Assistant September 2009 Assisted older adults with weight training programs by setting up equipment and providing detailed instructions. Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals. Led weekly meetings to review performance and offer direction, motivation and guidance toward achieving individual and Plano TX Dallas TX Coursework in Exercise Science and Nutrition Science Sourcing Services International Handled incoming and outgoing correspondence, including mail, email and faxes. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online and phone research. Personal Trainer Company Name Fitness in Motion, Energy Fitness, DFW Surf Taught clients how to modify exercises appropriately to avoid injury. Recorded training sessions and maintained package rates for each client. Contributed to increases in sales for the personal training department. Participated in club promotions to recruit new members and increase club sales. Met minimum monthly revenue, service and customer satisfaction goals. facility goals. Education Associate of Science : Nursing Collin County Community College Nursing Coursework in Human Anatomy and Physiology Certified Nutritionist Attended Sports Nutrition seminar Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004 , US 2013 , US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action for Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping the community Cycling 03/1999 01/1998 TX 2004 US 2013 US ",FITNESS 724," RECEPTIONIST AND VETERINARY TECHNICIAN Summary Dedicated and focused Office Administrator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention to detail Self-directed Time management Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Proofreading QuickBooks expert AR/AP Medical terminology Mail management Self-starter Motivated Dependable Power Point proficiency Outlook proficiency Internet research Dedicated with a reputation for consistently going beyond what is required Experience Receptionist and Veterinary Technician June 2007 to September 2014 Company Name － City , State Scheduled surgeries and routine appointments Drew blood samples Developed X-rays Managed inventory and documentation Ordered medical supplies and animal food Administered vaccines, medication and performed lab tests Assisted in surgeries and euthanasias. Administrative Specialist and Personal Assistant May 2013 to December 2013 Company Name － City , State General administrative responsibilities included coordination of calendars (scheduled and coordinated arrangements for meetings, anticipated conflicts and needs), processed expense reports, and regular communications for cross-functional departments. Provided systems support, establishing appropriate documentation and tracking of business processes include budget reports, and updating church members on New Songs custom computer program, CCB Demonstrated excellent knowledge of skills with specific and commonly used office software (e.g., MS Office, Excel, and Power Point), expert knowledge of New Song Community Church's specific processes (e.g.,CCB.), and kept current on all training and upgrades. Created mail distribution process and maintained on a daily basis Used appropriate discretion in the management of information and managed confidential New Song Community Church's information in a professional manner. Balanced tasks, activities, and productively set priorities of projects in conjunction with pastor's needs. Understood the strategic business objectives of Assimilation within the church including managers and staff to execute appropriate administrative tasks to accomplish business objectives productively. Created and maintained spreadsheets to accurately track expenditures by project. Administrative Executive and Accountant February 2013 to December 2013 Company Name － City , State Provided excellent customer service to clients. Provided assistance to staff by performing general office work such as filing, scanning, printing and invoice processing. Prepared invoices, billed clients, and initiated payment plans if necessary. Provided constant telephone, in-person, and e-mail contact with customers. Responsible for managing the office (answered phones, filed, prepared monthly financial reports and financial analysis, etc.). Presented quotes to customers for communication services Accountable for cash transactions, and balance incoming revenue on a daily basis. Managed accounts receivable and accounts payable by the use of Quicken Books. Fitness Executive and Corporate Sales Representative November 2011 to December 2012 Company Name － City , State Engage members and prospective members in product sales and promotions. Schedule preventative maintenance and vendor management Maintain corporate partnerships and drive lifetime membership sales. Responsible for daily currency handling. Ability to perform CPR and use an AED. Greet and assist all members and staff in any needs or issues that arose within the club on a daily basis. Education Associates Degree : Business Management , 2007 Harford Community College － City , State , United States Emphasis in Business Management and Biology Emergency Medical Technician-Basic, Emergency Vehicle Operator, CPR/AED Certified : Fire Science , 2005 Maryland Fire and Rescue Institute － City , State , United States Diploma : 2004 North Harford High School － City , State , United States Graduated with honors Presidential Academic Achievement Award Student government representative Interests Chiari and Syringomylia Foundation: As a sufferer and member of Chiari and Syringnomylia Foundation it is an organization I hold very dear to my heart. I have promoted, fund-raised and organized charity walks. I have gotten corporate sponsors and donors as well as organized doctors and speakers to present and educate on the subject. Bel Air Volunteer Fire Company: As a member of Bel Air Volunteer Fire Company, I was trained to provide emergency medical care, maintain composure in stressful and high intensity situations. I also was taught defense yet safe driving of an ambulance as well as filing proper state documentation. I also served as support to other fire stations and community functions. Habitat for Humanity: As an active participant in Habitat for Humanity, I helped rehabilitate, restore and build housing for the less fortunate in my local community. I learned a sense of community, hard work, dedication and appreciation. March of Dimes : As a participant and volunteer of March of Dimes, I have fund raised hundreds of dollars for babies and children with Diabetes. I have also walked numerous miles in their honor. I have worked registration tables and water booths. Skills AR/AP, administrative, billing systems, business processes, CPR, excellent customer service, filing, financial, insurance, inventory, Excel, MS Office, Outlook, Power Point, Microsoft Word, Internet research, policies, processes, protocols, Quick Books, ",FITNESS 725," CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years of experience in medical business office operations. Proactive leader with strengths in communication leveraging office professionalism, phone etiquette, proof-reads and audits case reports, oversees daily spreadsheets and providing consultation and organization ofdaily workflow. Dedicated in high-volume office environment that focus on delivering exceptional clerical and operational support for medical and hospital staff professionals. Abilities to cultivate positive rapport among clients, staff, and management. Meticulous with demonstrated success in process improvements and procedural adherence in prioritizing workflow to achieve daily work objectives. A tech-savvy individual with in-depth knowledge of Cerner and Microsoft office software programs. Well-versed in managing office supplies, equipment, inventory, paperwork and project needs. Experience Company Name - Certified Nursing Assistant City , State 01/1999 - 03/1999 Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets. Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Documented patient intake and dietary requirements and assisted with feeding. Company Name - Certified Nursing Assistant City , State 04/1999 - 04/2000 Responded to patient alarms and needs-assessment requests to identify course of treatment. Collaborated with interdisciplinary healthcare teams to provide high-quality patient care. Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Consulted with nurses to develop patient care plans and evaluate treatment options. Managed and maintained patient rooms, shared-living areas and nursing stations. Provided nursing assistance to residents in 24 bed medical-surgical and orthopedic floor in hospital facility. Collected specimens, monitored vitals and maximized patient comfort. Documented information in patient charts and communicated to RN and nurse manager. Used mobility devices to carefully transport patients. Provided personal nursing assistance in pre- and post-operative situations. Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage. Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Translated medical jargon and short-hand data into correct terminology. Transcribed and edited reports from physicians. Maintained and updated patient census Maximized office efficiency by answering incoming calls per day to provide floor information and transfer calls to desired personal. Managed unit front desk activities, including customer service and office administration. Company Name - Healthcare Unit Coordinator City , State 02/2001 - 08/2007 Maintained and updated patient census, greeted patients and patients family through telephone courtesy calls and check-ins. Answered multiple phone calls daily in a timely manner. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Assisted patient to room with instructions. Provided excellent service and attention to team members and patient's when face-to-face or through phone conversations. Managed department by compiling paperwork the next day is ready for the staff and patients. Recognized by management for providing exceptional customer service. Collaborated with others to discuss new job opportunities. Improved patient satisfaction by finding creative solutions to problems. Company Name - Cardiac Cath Lab Administrative Assistant II City , State 08/2007 - Current Reports to Cath Lab Director and Manager. Provides a full range of clerical and specialized administrative functions. Supporting leadership development activities and events. Screens and routes calls to appropriate individual in a courteous and efficient manner. Learned efficentially and anticipation to support office needs.. Maintained, managed and updated daily schedule, spreadsheets and confidential reports through Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart and Lumdex. Delivered and scheduled patient information and oversee operational workday flow to physicians, nurses, technicians and management. Develop strategic daily workflow solutions with leadership and a sensible knowledge of the practices and procedures of the daily functions. Proof-reads and completes documents, checking for accuracy. Coordinates collection and preparation of operating reports Improved operations by working with team members and leaders to find workable solutions. Collaborated with others to discuss new operational opportunities. Maintains and updates department resources and tools such as waterfall call lists, referral lists, phone lists, organizational charts, or other department information. Attended departmental meetings, providing feedback to enhance future performance. Makes interpretations and recommendations. May develop appropriate methods to handle information. Track, create and files purchase orders and expense reports. Orders, stocks, monitors, and maintains adequate office and other supply inventory levels Earned reputation for good attendance and hard work. Provided excellent customer service and attention to team members, patient's and patient's family members when face-to-face or through phone conversations. Guided department by compiling paperwork electronically and taking detailed meeting minutes. Utilized Microsoft Teams to compile data gathered from various sources. Contact with firms, organizations, or individuals from outside the company, and globally. Collaborated in development of electronically procedure reports. Skills Strong interpersonal skills Calm and level-headed under duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients and visitors Technologically savvy Recordkeeping and bookkeeping Transmitting and Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional and polished presentation Documentation and reporting Time management Office equipment maintenance Education and Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate : Nursing Practice Utah State University City , State 05/1999 Associate of Applied Science : Business Healthcare Administration Utah State University City Expected in 05/2024 ",HEALTHCARE 726," ADVOCATE Professional Summary Conscientious attorney with experience in government relations, educational law and advocacy for families with special needs children, two years practice in health law and public policy for military families, two years federal government experience in human rights and foreign affairs with the U.S. Department of State Core Qualifications KEY QUALIFICATIONS Member of Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate , 01/2011 to 01/2013 Company Name － City , State Represented the needs of military families with policy makers and national organizations regarding legislation and programs for military special needs dependent children Assisted families with navigating military health care insurance, Strategized with parents concerning individual education plans, 504 documents and educational behavioral plans Led the first Military Family Leadership Institute training on Fort Meade and t aught parent seminars on effective communication and advocacy Trained professionals statewide concerning military culture and customs Represented the Maryland Coalition on the Maryland Military Child State Education Committee Board, the DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council and the National Military Officer Association of America Spouse Advisory Panel United States Foreign Service Officer , 01/2003 to 01/2005 Company Name － City , State Student , Department of State, Foreign Service Institute Studied German language and culture Studied Europe and German/American Relations and American/ EU relations Presented in depth study of German Contemporary Issues Learned European history and culture to include Western Europe, Eastern Europe and the Balkans F oreign Affairs Officer, Department of State, International Religious Freedom Office In charge of monitoring religious freedom in Africa Edited and added to the Annual Congressional Religious Freedom Report concerning religious intolerance in Western and Sub-Saharan Africa Met with International Non-Governmental Organizations regarding religious freedom and atrocities against religious minorities Coordinated with U.S. embassies to investigate religious persecution in Africa, worked in partnership with other State Department bureaus and country desk officers to ensure religious freedom for Africans Staff Assistant , Department of State, Political/ Military Bureau Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Reported directly for the Office of the Assistant Secretary Provided technical guidance and deadlines to a bureau of ten office directors and 300 people Set bureau priorities and was project manager for projects tasked to the bureau for and from the Secretary of State, Deputy Secretary, National Security Council and Undersecretary Ensured timeliness and accuracy of classified documents and sensitive communications, made certain documents were properly classified Managed bureau contributions to overseas briefing books for the Vice President, Secretary of State and Deputy Secretary of State, Liaison with Legislative Affairs Bureau for the bureau's responses to Congressional inquiries Worked directly with the Secretary of State's Executive Staff regarding documents from the Political/Military Bureau Supervised nine interns, trained incoming staff assistants and managed scheduling of intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services , 01/1997 to 01/2002 Company Name － City , State Provided legal representation to families with special needs children regarding education services Negotiated Individual Education Plans and 504 documents Interpreted and applied federal statutory requirements and administrative regulations for clients before school administrative hearings Drafted appropriate goals for education plans Education Juris Doctor Georgia State University － City , State , US Georgia State University (GSU) College of Law, Jurist Doctor, Atlanta, GA International law and arbitration Johannes Kepler University, School of Law － City , Austria Johannes Kepler University, School of Law, International Arbitration, completed with honors Bachelor of Arts : Government and Communications Evangel University － City , State , US Professional Affiliations Maryland Bar Accomplishments Austria, with honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy ",ADVOCATE 727," FREELANCE GRAPHIC DESIGNER Highlights web & print design skills & software Visual Elements - Image/Photo Layout, Typography, Color Management Image & File Prep - Retouching, Resizing, Formatting, Packaging, Press Check, Software - Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud) Tumblr, Square Space, Word Press, Basic HTML & CSS Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11, Experience Freelance Graphic Designer 05/2016 － Current City , State Influential graphic designer for a high-end jewelry company in New York City where I brought originality, curiosity, enthusiasm, accountability and grit to the table everyday for nearly four years Started my own jewelry company called WYNDesigns out of college. The brand encouraged women to ""wear their name proudly."" GIA Accredited Gemologist Professional Played an instrumental role in the development of the Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created an icon logo for Evolve. Space, a company that provides open space environments where professionals and organizations can work, build and pursue their visions and missions in a modern, collaborative space. Working directly with the founder, I successfully brought his vision to life, providing him with a multi functional icon fit for different web and print scenarios. Graphic Designer & Assistant 04/2012 － 01/2016 Company Name City , State Lead graphic designer for the company's Madison Avenue Jewelry Boutique, owned by New York City Philanthropist Ann Ziff Produced all advertisements, exhibition invitations, and marketing materials, executing multiple simultaneously under demanding deadlines. Ran and oversaw the production process for all of the print & web projects listed above, executing multiple jobs simultaneously under demanding deadlines. Worked individually as well as collaboratively with the boutique manager, offsite art directors, producers, photographers, and printers. Presented all assets to the boutique owner in a clear and professional manner. Organized photo shoots, prepared pieces and their respective set ups prior to shoot, directed the photographers on product placement/layout during each shoot Updated and maintained the boutique's website and social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics with offsite organizations cohosting each event, coordinated caterer, decorations, and handled rsvp lists Ran all jewelry production fabrication, and oversaw the shipping of raw materials and repairs for Tamsen Z Frequently communicated and assisted with boutique cliental directly, conducted and directed store inventory; updated jewelry database (Gemini) Handled all gift purchases and distribution for family, friends, clients, and members of several philanthropic boards, which included The Metropolitan Opera, Lincoln Center, and The Metropolitan Museum of Art Assisted with personal correspondence (edited Met Opera acknowledgement letters written on Ann's behalf and communicated these revisions to their development office), mail and phone management, scheduling, travel arrangements, all of which required excellent verbal and communication skills Owner & Designer, WYNDesigns (october 2011) Designed and sold bespoke key chains for the line, which I created and managed. Sold work at Amethyst, a jewelry boutique in Bethesda, Maryland. Donated pieces to charity auctions, such as the Children's Hospital Holiday Gala in Washington D.C. Experienced with sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding and polishing. 11/2011 － 03/2012 City , State Handled custom client orders, worked with customers, assisted with trunk shows, updated the website, created beaded jewelry for boutique. Education 2011 Bachelors Degree : Rollins College - Studio Art City , State GPA: GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma Studio Art GPA: 3.13 National Society of Collegiate Scholars and Phi Eta Sigma Freshman Year Captain of the Women's Lacrosse Team, Education Chairman of Kappa Kappa Gamma 2013 Gemological Institute Of America Completed courses in Jewelry Essentials and Colored Stone Essentials, Diamond Essentials 92nd Y, New York City (may 2010 University of Edinburgh: College of Art City , Scotland Completed courses in Metal Sculpture and Wire Jewelry, summer program 2009 Rhode Island School of Design City , State Completed Introduction to Metal Jewelry course, summer program Skills Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written ",DESIGNER 728," FINANCE MANAGER Summary Eclectic individual with 10+ years operations, finance and account management experience in small agency / start-up environments. Possess strong knowledge of and interest in digital marketing, broadcast media and communications.  Experience Finance Manager Mar 2015 to Current Company Name － City , State Responsible for all AP/AR functions, monthly bank reconciliations, and financial reporting including cash management and forecasting. Manage company payroll and administer employee benefits. Collaborate with Project Managers on budgets/actuals for project-level metrics. Responsible for year-end reporting in collaboration with CPA. Project Manager Jun 2014 to Dec 2014 Company Name － City , State Developed project proposals, estimates and timelines for a full suite of branding, marketing, messaging, and design services for both print and web. Performed press-checks and reviewed proofs to ensure quality color reproduction. Reviewed all work for typographical, grammar, spelling, and layout errors. Sought competitive bids for print and negotiated rates with vendors. Identified, developed and evaluated marketing strategies based on knowledge of client objectives and market trends. Collaborated with marketing and communications teams on standardization, design and production of marketing materials. Analyzed performance of all marketing programs to identify the best opportunities for optimization. Promoted brand awareness through SEO/SEM campaigns and attractive web design. Bookkeeper Apr 2014 to Jun 2014 Company Name － City , State Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Researched and resolved collections and billing disputes. Operations Manager Nov 2011 to Apr 2014 Company Name － City , State Reconciled 11 corporate bank accounts retroactively to establish Quickbooks as a reliable and accurate representation of financial position.  Streamlined and executed all Human Resources processes including benefits implementation and administration, recruiting, payroll.  Produced seasonal promotional materials, from copy to design, leading to increased customer engagement and revenue. Coordinated and collaborated with advertising operations team on weekly email marketing communications; updated website regularly to feature new deals and discounts as per vendor advertising contracts. Coordinated all social, professional, and team-building events. Service Administrator Jan 2008 to Jun 2011 Company Name － City , State Served as liaison between clients and in-house service technicians regarding repairs, orders, and technical inquiries. Offered production support to clients to ensure camera packages were complete and ready for shoots. Staged and photographed high-end camera packages for sale on company website. Coordinated special events and orchestrated training classes on specialized camera systems for clients. Office Manager Oct 2006 to Dec 2007 Company Name － City , State Provided customer service and managed daily office operations of this design company focused on custom graphics- based fashion and home accessories. Developed long-term relationships with vendors and clients to help grow the overall business. Processed orders for multiple sales outlets including retail website, wholesale showrooms, department stores and boutiques. Maintained product inventory and supply management. Education Long-Form Improv Washington Improv Theater － City , State Currently a Level 4 Student in their 5-level curriculum.  Bachelor of Arts , Audio Arts & Acoustics 2002 Columbia College Chicago － City , State General Studies , Human Development & Family Studies 1999 University of Illinois － City , State Skills Quickbooks. Workamajig. MS Office Suite. InDesign. Photoshop. Concrete5 CMS.  Google Analytics. GoogleDocs. Intervals. SEO/SEM. Social media. Digital and film photography. Proficient in both Mac and PC environments.  ",FINANCE 729," CAD DESIGNER Skills Catia V5 Solidworks Inventor Pro-E Wildfire 4, Creo 2.0 GD&T Production floor support Design for Manufacturability Supplier support Professional Experience April 2013 to Current Company Name City , State CAD Designer Team member in Engine Peripheral group 3D design and creation of 2D drawings using Creo 2.0 Process Engineering Change Notices in Teamcenter PDM and JD Edwards software Create complex models of engine intakes, exhausts, style covers, etc. using surfacing Hose routings of engine fluid systems Assembly prints Prototype build support Completed one week advanced surfacing training. September 2007 to March 2013 City , State Oshkosh Defense Senior Designer Team member in Armor and Survivability group 3D design and creation of 2D drawings using Catia V5, Pro Engineer Wildfire and Creo Process Engineering Change Notices in Smarteam PDM and JD Edwards software Utilized GD&T and carried out tolerance stack ups on complex weldments and assemblies Utilized Catia Kinematics work bench to create and prove out various mechanical assemblies such as four bar linkages, automotive latches, and control cables Worked extensively on M-ATV and FMTV truck program proposals Worked in two person design team to design FMTV truck cab shell Designed numerous after-market armor kits in production and fielded on military trucks Extensive experience supporting prototype builds and helping production floor launch new products Surface modeling of stamped sheet metal parts and plastic parts 3D modeling in large assemblies (complete trucks). June 2006 to August 2007 Company Name City , State Project Engineer/Technical Customer Service Representative Responsible for cradle to grave design of after-market and OEM motorcycle accessories Specialized in sheet metal and tubing products 3D design using Solidworks and Inventor 2D drawings using Solidworks , AutoCAD, and Inventor Responsible for hand fabrication of prototype parts using shop and production machines Responsible for design and fabrication of all production tooling and fixtures Responsible for finish requirements of parts such as polishing, chrome, powder coating, etc. Managed production employees during prototype and production stages of projects Traveled to trade shows to receive feedback on products and assist sales staff. February 2006 to May 2006 Company Name City , State Payroll Auditor Analyze and fix payroll errors for the Chicago Public School District. Use of various computer databases. Education and Training 2005 Mount Mercy College City , State , USA Bachelor of Science : Mathematics Mathematics 2003 College of DuPage City , State , USA Associate of Science Skills 3D design, 3Dmodeling, Assembly, AutoCAD, automotive, cables, Catia, databases, JD Edwards, market, mechanical, modeling, payroll, PDM, Pro-E, Pro Engineer, Process Engineering, proposals, sales, shell, Solidworks, trade shows ",DESIGNER 730," ASSISTANT TO MANAGING DIRECTOR Professional Profile natalia garcia Versatile and solutions-driven professional with outstanding strategic planning Business Management Professional Motivated and multifaceted candidate. Eager to contribute strong sales management, general business administration, CRM, HR, operations planning, coordination and monitoring skills. Proficient at identifying cost-effective strategies to promote significant savings. Effectively define, develop and implement action plans and policies to maximize productivity and efficiency. Experience Assistant to Managing Director December 2013 to April 2014 Company Name － City Offered dedicated support to the Managing Director as to other Executives when required, conducting research, issuing all corporate presentations, arranging meetings, appointments, and travel accommodations improving overall quality and efficiency. Filtered Managing Director phone calls, managed his Agenda and prepared correspondence as required. Communicated regularly with vendors and contractors scheduling meetings and addressing concerns. Prepared the general requisition purchase order for stationary and organized the filing system in a timely manner. Prepared reports, conducted reconciliations, and resolved discrepancies. Excelled balancing staff and Director´s needs. Key Accomplishments Overhauled and solved an accumulated discrepancy on a series of vendor invoices and succeeded on the reconciliation. Carrying out background research and presenting successful findings ; Producing documents, briefing papers, reports and weekly and monthly presentations; Notably organized and arranged meetings and corporate events; ensuring the manager is well prepared and arranging locations and venues set up, media technology and catering. Business Manager April 2008 to December 2011 Company Name － City Organized, planned and supervised essential central services such as reception, security, maintenance, mail, as well as day to day running of the office. Responsible for making sure that contracts, insurance requirements and safety standards are correctly complied with. Was in charge of 10 members of staff. Developed and updated customer database for phone calls, product launches, events. Manage cash loss prevention procedures and established security policies and business plan. Kept senior management informed of changes in my areas of responsibility. Analysed sales figures and forecasted future sales volumes. Involved in the recruitment, assessment and interviewing of new staff. Managed and motivated staff to increase sales and ensure business efficiency. Produced reports on performance, then measured these against set indicators. Reviewing current organizational effectiveness and made recommendations for improvements. Key Accomplishments Operations planning, organization, coordination and monitoring, during projects and working along with the technical team to ensure on-time, budget-compliant completion while maintaining high quality standards. Managing time, establish priorities and delegating effectively. Able to prepare budgets and cost estimates. Liaising with local authorities and regulatory bodies on business related issues. Expansion, follow up and improvement of relationships. Excellent communication skills and ability to present across all media. Ability to function in a fast-paced environment. Viajes Marsans, S.A. (Travel agency. Travel consultant October 2004 to April 2008 City Acted as key person, after office Director. Possessed touristic market knowledge as different booking & management systems: Global Amadeus, Sire (Spanish railway company booking system) & tour operator booking websites. Managed intranet and accounting system. Accountable for commercial purposes, general administration tasks, and accountancy duties. Planning, organization and sale of all type of travels, packages, plane tickets, spectacles tickets, and private events. Key Accomplishments. Department manager: Remarkably developed the creation and coordination of a new department in order to provide European Tour operators with all touristic services required in Spain. Education Masters in Digital Marketing and 2.0 Communications - ENyD Business School & Universidad Europea Miguel de Cervantes : October 2013 MBA - EAE (school of business administration) : May 2012 Bachelors of Arts : Tourism Business Management , June 2002 National University of Distance Education － State , Spain Tourism Business Management Masters of Business Administration Languages Bilingual in English and Spanish. Conversational French and Italian Skills accountancy, accounting system, agency, budgets, Budget, business plan, Excellent communication, contracts, Contract Negotiation, Client Relations, database, English, senior management, fast, filing, Conversational French, insurance, Italian, Legal, Logistics Management, loss prevention, Director, Managing, market, Marketing, meetings, mail, office, organizational, policies, presenting, presentations, Producing, quality, reception, recruitment, research, safety, sales, scheduling, Spanish, phone, type, websites ",AVIATION 731," FINANCIAL ANALYST Highlights Microsoft Excel and PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 to Current Financial Analyst City , State Support CEO and corporate operating committee directly by shaping and implementing AIG's strategy on a global level Initiate, evaluate and execute M&A deals and innovation investments in order to enable AIG's inorganic growth Selected Transaction Experience and Strategic Projects: 500 Million Divestiture Work with senior management to identify ~$208 million of allocated versus direct expenses in order to make normalizing adjustments to pretax operating income (PTOI) and drive up valuation price of divested entity Craft marketing language and organize flow of confidential information memorandum in order to prepare company leadership for management discussions with potential buyers Manage virtual data room, track buyer due diligence questions and assist in all steps of running the divestiture process Joint Venture Merger to Expand Commercial Business by ~$200 Million Analyze portfolio of joint venture partner in order to compare net premiums written of AIG's book of business to partner's Strategize with senior management to produce non-binding first round presentation in order to engage partner in equal and active ownership of the joint entity 20 Million Investment in Biotechnology Company Research business models, products, customers, technology and existing market share of private company and over 10 competitors in order to evaluate strategic rationale for investment Write memo detailing industry dynamics, analysis of peer strengths versus weaknesses and investment recommendation Selection of AIG Peers Build database of financial metrics including market capitalization, total revenues and assets, segment (property and casualty versus life and retirement) revenues and assets from 70 companies in order to formulate a peer list and competitor set for AIG Create presentation summarizing peer selection methodology to be delivered to corporate operating committee in order to determine 2015 long-term incentive plans for AIG. Company Name June 2014 to August 2014 Investment Banking Summer Analyst City , State Supported Industrials Coverage Group by building client presentations, evaluating and compiling financial metrics and aiding in model analysis and valuation Selected Transaction Experience and Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management and board structure in 9 peer filings in order to help senior leadership in the drafting of the prospectus and road show materials 170 million Buy-Side M&A Compiled 8 years of titanium price and production data in order to project summary financials and aid private equity buyer in determining valuation price of the target company 100 million Strategic Planning Analysis Identified over $100 million in fees for senior management's evaluation of deal pipeline and future budgeting Pitches and Client Presentations Built over 50 acquisition target profiles in order to help group pitch M&A opportunities to 5 different clients. Company Name September 2013 to December 2014 Co-President City , State Taught 30 undergraduates stock market fundamentals and socially responsible investing in order to increase financial literacy · Evaluated public companies by analyzing strategy and operations, examining financial statements and performing valuation · Invested $1,000 of fundraised money in selected microfinance businesses, B corps, or charities to support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained for one week in Analytics and Sales to gain exposure to equities, fixed income and commodities · Operated Bloomberg Terminal to obtain data for 10 stock pitches, technical analyses of securities and industry overviews. Education Yale University May 2015 Diploma City , State Bachelor of Science : Economics and Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics and Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium on Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting & Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written ",BANKING 732," MEDIA ACTIVITIES SPECIALIST Summary Multi-Tasking Media Relations Results-oriented Strategic Initiatives Event Planning Writer & Editor Manager/Supervisor Flexibility Adaptable Highlights Greatly improved media coverage of press conferences and other events on campus Increased the frequency of newspaper, radio and television interviews featuring Chattanooga State administrators, faculty and staff Hosted popular television show that focused on campus and community events (1997-2004) Commissioned by local State Representative to produce a historical documentary on African American in the Tennessee Legislature from Reconstruction to Modern Times (2004) Created on-site Spanish language classes for Emergency Room personnel in local hospitals when Spanish speaking population began to expand in the area (1995) Accomplishments Led Chattanooga State to receive National Awards, the Bronze Paragon Award in 2012 from the National Council for Marketing and Public Relations (NCMPR) for Degrees That Work 1 & 2 in the Radio/Advertisement/PSA Series category Silver Paragon Award in 2011 from NCMPR for The Power of Achievement in the Electronic Viewbook category Wrote and produced 2010 NCMPR District level winners, Online Orientation in the Online Services category won the Gold Medallion ; The Early College Video in theCollege Promotional Video category won the Silver Medallion ; the five commercial series, Thanks , won the Bronze Medallion in the Video Advertisement/PSA Series category Experience 09/2013 to Current Media Activities Specialist Company Name － City , State Organize major campus events by overseeing security, media services, food services, and marketing. Notable speakers in the past have included Neil de Grasse Tyson, host of Cosmos: A Spacetime Odyssey, and theoretical physicist, Dr.Michio Kaku. Assisting academic departments with minor events such as conferences and speakers that require smaller venues. Create videos for various departments on campus for academic and recruitment purposes. 03/1996 to 08/2013 Marketing Coordinator Engaged in strategic planning with deans and department heads to increase enrollment and public awareness of new academic programs Utilized focus groups, surveys, and other market research and analysis tools to develop strategy Supported branding via press releases, copy for radio and TV ads, extensive website content and print ads, brochures, fliers, posters, and billboards Managed advertising budget for print and electronic media up to $500,000. Proofed and edited materials for publication Supervised staff of seven comprised of three graphic artists, three web designers, and the office manager Recruited and mentored students who represented the college at special events Wrote scripts and recruited talent for the College's radio and television commercials Worked with local production companies to create commercials for TV and radio Developed scripts for recruitment and instructional videos for various academic departments Produced a series of ""How To"" videos to guide students through the registration process for the Student Services department Commissioned by local state representative to produce a historical documentary on African Americans in the Tennessee Legislature Increased media presence at press conferences and other campus events Hosted television show that focused on campus and community events on cable channel dedicated to education Increased the frequency of newspaper, radio and television interviews featuring administrators, faculty, and staff members Designated as the contact for area journalists and served as spokesperson when needed. 03/1994 to 03/1996 Continuing Education Coordinator Created personal interest classes that appealed to and met the needs of the community. Recruited instructors, organized schedule, and marketed courses. Organized first Spanish language classes for ER personnel in local hospitals. Skills academic, ads, advertising, banners, brochures, budget, conferences, special events, market research, marketing, materials, newspaper, office manager, personnel, press, press releases, publication, radio, recruitment, scripts, strategy, strategic planning, television, website content Professional Affiliations National Council for Marketing and Public Relations (NCMPR) Tennessee College Public Relations Association (TCPRA) Lookout Chapter of the Public Relations Society of America American (PRSA) Advertising Federation Chattanooga (Ad Fed) Tennessee Screenwriters Association Education 1994 Master of Arts : Radio, Television & Motion Pictures University of North Carolina － City , State Radio, Television & Motion Pictures Writers Guild of America Internship, Star Trek: Deep Space 9 , Paramount Pictures, Los Angeles California, Summer 1993 1975 Bachelor of Arts : Human Services University of Tennessee － City , State Human Services M ortar Board Senior Citation, Academic Achievement Award; Academic Council; AASLF Outstanding Senior Award; Cheerleader; Campus Entertainment Board; Experiment in International Living trip to Italy Summer of 1973; Operation Crossroads to Africa travel to six West African nations during the summer of 1972; Resident Assistant 1975 Interests Writers Guild Board of Directors (2011-2012) Sanctified Sisters Performing Ministry, Executive Director and Founder Howard High School, Class of 1971, President and Reunion Chairperson 2001-2011) Murray Hills Neighborhood Association Board (2009-2011) Hillcrest Elementary School PTA, President (2009-2010) Moccasin Bend Council of the Girl Scouts of America, Leader, Brownie Troop 875 (2007-2009) ",DIGITAL-MEDIA 733," CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply myself in a new and challenging position with a progressive organization for long-term employment. Organized, deadline-oriented, great attention to detail and work well under pressure. I have the ability to multi-task, work in a fast-paced environment and do whatever it takes to get the job done while maintaining a high level of professionalism. Having served as a point person for executive teams, senior management and sales teams make me an asset to any company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 & AS400 ADP Payroll Software & PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled in Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable in database programs such as ACT, Access, and Crystal Reports (MAS90) Extensive professional experience in client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 to Current Company Name － City , State Assisted CFO with quarterly, year-end financial reports, Profits & Loss on projects, A/P & A/R, Credit & Collections, Invoicing & Billing for RLE & NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level & NEI Industries, Inc., Superintendent Maintain all insurance requirements including, certificate of insurances, auto, property coverage, worker’s compensation, and bonds. Handled all DMV documentation for company vehicles, EZ-Pass, Tickets, violations, claims Establish and Maintain HR related employee functions including payroll process (70 employees, and subcontractors under 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising a high level of confidentiality. In charge of issue Prevailing wage certified payroll reports, and 1099 forms 401K Third Party Administrator, (Reconciliation of participant account at plan conversion, participant distribution and withholding verification, compliance testing, form 5500 preparation) IT Administrator, set up emails on Outlook & EarthLink accounts, set up GoToMyPC accounts, Install Scanners and assist with PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support and customer service for outside reps Assist entering customer’s proposals Distribute and confirm monthly commission statements. Controller/Administrative Assistant May 2005 to June 2007 Company Name － City , State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D & B listing, cash disbursement In charge of petty cash & in-outgoing mail Update inventory and purchases, add customers & new vendors Receptionist duties, data entry and administrative functions. Office Assistant April 2006 to August 2007 Company Name － City , State Assisted Lawyers, Paralegals with some paperwork Answer phone calls, receptionist duties and administrative functions Updating customer’s list for the Department of Labor Billing and collecting payment from clients Preparation of files to be sent out to USCIS. Accounting/Administrative Assistant January 2005 to May 2005 Company Name － City , State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, and cash daily receipts. Prepare checks, accounts receivables, payables, and monthly reports. n charge in-outgoing mail and petty cash. Customer Billing Representative June 2004 to April 2006 Company Name － City , State Follow up with patients and their insurance when payments occur. Set up payment arrangements; monitoring payments, insurance verification. Charge patient by credit card, sent out itemized bill from hospital. Credit Representative October 2004 to December 2004 Company Name － City , State Processed new accounts’ applications and sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 to January 2000 Company Name － City , State Accounts Receivables and Payables, data entry and production reports. Assisted Bookkeeper; prepared time sheets and prepared checks for employees. Answered phones, prepared invoices, and responsible for outgoing mail. Education Associate : Applied Science Applied Science A.A.S : Accounting Berkeley College － City , State Accounting Certification in Computerized Accounting Dover Business College, Paramus NJ Certification in Human Resources ADP Training City , State Certification in Excel II, Essex County College, Newark NJ Certification in Customer Service and Problem Solving Essex County College － City , State Certification in Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook & assisted standard operating procedures manual Composed Payroll Master Worksheet and 401K Contribution and Deduction Spreadsheet Leader in process improvement initiatives Conducted new hired employee administration trainings Conducted employee training of upgraded accounting software (Sage200). Interests Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 Languages Fluent in English & Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent in English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public of Passaic County since 2007 *Member Volunteer of Girls Scout of Northern NJ since 2009 ",APPAREL 734," GROUP FITNESS INSTRUCTOR Summary Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills. Highlights Experience Group Fitness Instructor July 2007 to Current Company Name － City , State Teach fitness classes ensuring safe, effective and fun workouts for all levels. Provide challenging options and modifications as needed. Observe and model good body mechanics. Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety. Motivate members to be consistent, work toward achieving their goals, be fit and be happy. Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award. Group Fitness Instructor November 2005 to May 2007 Company Name － City , State Fitness Instructor March 2005 to September 2006 Company Name － City , State Led fitness classes for mom's and babies in strollers. Used body weight, resistance equipment (ie,resistance. tubing) and general surroundings to provide effective, safe and fun workouts for class participants. Observed and. modeled good body mechanics. Acted as role model and motivated participants to be fit and active moms. Group Fitness Instructor August 2003 to November 2005 Company Name － City , State Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists. Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats. Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives. Demonstrated how to use competitive resources to district and NJ Region. Planned and executed health education programs for colleagues and physicians. Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management. Built strong customer relationships by provided high value-adding services to physician offices and pharmacists. Consistently achieved top product market shares across the NJ region during tenure. Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years. Product Marketing Specialist June 1997 to June 1999 Company Name － City , State Product management of Canon's Office Products Line. Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max. Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide. Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast. Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training. Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management. Accomplishments: Represented Canon Inc. on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc. on QVC, cable television's home shopping network. Promoted select product and sold over 2,500 units for Canon. Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership. Public Relations Representative August 1993 to June 1995 Company Name － City , State Promoted ""computer learning"" school to educators in a territory comprised of 73 high schools. This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities. Led motivational presentations for high school classes ranging in size from 10 to 100 students. Utilized various marketing practices to recruit new students. Increased territory penetration by 50%. Developed track record of consistently surpassing sales goals. Organized and hosted receptions, social activities and educational events to promote the school. Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as ""Top Public Relations Representative in 1994"". Trainer/Coach November 2013 to Current Company Name － City , State Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session Education Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs ",FITNESS 735," SALES Summary To obtain a challenging position with an organization that offers the opportunity for professional growth and where I can contribute my knowledge and skills to benefit your company. Experience Sales April 2013 to December 2014 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business.   Contacted new and existing customers to discuss how their needs could be met with specific products and services. Quoted prices, credit terms and other bid specifications.Negotiated prices, terms of sales and service agreements. Responded to all customer inquiries in a timely manner. Sales Associate January 2013 to April 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2012 to January 2013 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate March 2011 to October 2012 Company Name － City , State Greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Sales Associate November 2010 to March 2011 Company Name － City , State greet customers in a prompt and professional manner. This may be in the showroom, outside on the lot or in the service or parts departments. All customers regardless of their reason for being at the dealership will be greeted and directed to the proper department or staff member. Assist customers by helping them find a vehicle, test drive and demonstrate the features and benefits of vehicles. Answer the questions of the customers and assist them in every aspect of buying an automobile. Negotiate price, terms and conditions and follow the direction of the sales manager on duty. Escort customers throughout the sales process according to automobile sales system that is in place at the dealership. Make follow up calls to past or potential customers. Ask for referrals and repeat business. Leasing consultant temp June 2010 to October 2011 Company Name － City , State Assisted in daily operations of an 800 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked with maintenance staff Prepared work orders. Leasing consultant January 2008 to January 2009 Company Name － City , State Assisted management in daily operations of a 250 unit apartment community Met with prospective tenants to show apartments Screened rental applicants Prepared lease agreements Collected rents and security deposits Responded to residents' concerns Worked directly with maintenance staff Prepared work orders. Owner , Manager January 2005 to January 2008 Company Name － City , State Responsible for daily operations of 100 seat restaurant Responsible for hiring/ firing of all employees Maintained daily/ weekly schedules Daily inventory of kitchen and bar supplies Oversaw all catering events Created business plan and marketing strategies Advertised Designed restaurant and menu Built client base. Education Diploma : Graphics Design , 2003 Lansdale School of Business － City , State , US Graphics Design Associates Degree : Office Operations Management , 2005 Lansdale School of Business Office Operations Management Pennsylvania Real Estate License : 2012 Schlicker Kratz R/E Institute Licensed Skills Ask, benefits, business plan, client, direction, features, firing, hiring, inventory, marketing strategies, Real Estate, sales, sales manager ",SALES 736," HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable and motivated professional experienced in managing multiple projects in a fast paced deadline driven environment. Posses strong organizational and communication skills. Strong technical proficiency that includes: working knowledge of Microsoft Office Word, Excel, Access and Outlook with the ability to quickly learn new technology and software applications. Works well independently with the ability to prioritize and multi-task efficiently with minimal supervision Skill Highlights New employee orientations Staff training and development Microsoft Office Suite expert Maintains confidentiality HR policies and procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional and mature Dedicated team player Strong interpersonal skills Education and Training Rowland High School City , State High School Diploma East San Gabriel Valley Occupational Program City , State Microsoft Office Specialist Course Skills Human Resources, Scheduling and Payroll Interviews, New Hire Training and Orientation Microsoft Word, Excel, Access, PowerPoint and Outlook Electronic Time Card and Scheduling Applications Multitasking in a fast paced environment Extremely Organized, Communication Proficiency Team Oriented with the ability to build strong relationships with Individuals at various levels Dead-line results driven, Time Management Works well with little or no supervision Professional Experience January 2009 to January 2014 Company Name City , State Healthcare Documentation Services Delivery Manager Directly responsible for customer satisfaction in clinical document turnaround time and quality Directly aided in eliminating document turnaround time and quality penalties by driving the consistent achievement of 97% document turnaround time and 95% document quality As required received many high scoring customer surveys and resigned contacts Prepared and presented client account performance reports and executive level scorecards Trained medical records staff and providers on transcription applications, document search engines and dictation machines both on site and remotely Initiated new transcriptionists paperwork, scheduled training and provided daily support to new hires Ensured training course material were up to date and managed training room bookings Ordered training supplies and equipment Created and maintained weekly work schedules for transcription staff Completed electronic time cards and payroll as well as trained each employee to use the program Under my leadership overtime costs were reduced 25% by improving production performance Instituted and hosted monthly team quality webinars to provide guidance, expectations and training Partnered closely with Human Resources, Account Management, Inside Sales, Project Management and Customer Service teams to ensure customer satisfaction, retention and growth January 2005 to January 2009 Company Name City , State Customer Care Manager Customer facing, first point of contact for all day to day issues, projects or concerns. Worked directly with HIM Directors, Physicians and COO for assigned healthcare facilities Conducted customer touch base calls to review account performance, goals reached and expected metrics. Developed and presented monthly reporting statistics for each customer Set up conference calls and webinars and scheduled customer training for new applications Was directly involved in all new go lives and implementations including travel as needed for medical records staff and provider training Acting as the customers advocate proactively fielded complaints to resolve quickly, always following up with the customer to ensure satisfaction Oversaw contract deadlines and renewals working closely with the company legal team. Had success in having over 98% of my customers resign new 1-4 year contracts Worked directly with sales team to introduce new products to existing customers. Had success in selling new templates, technologies and work types to many facilities January 1995 to January 2005 Company Name City , State Work Flow Coordinator Oversaw transcription workflow process of three office locations in Southern California. Maintained all dictated reports to ensure compliance with service level agreements. Hired, supervised and trained a large staff of Work Flow personnel. Had success in crew retention and loyalty. Oversaw the completion of bi-weekly time cards. My team reduced overtime costs by improving d performance and accuracy. Created and maintained all departments' employee scheduling, yearly reviews and performance management. Directed all incoming work flow department client calls to the appropriate recipient. Our departments received over 500 inbound calls per day. We had very few delays in processing such a large volume of calls and had many satisfied customer surveys for our department. Constructed daily excel reporting, weekly and monthly turnaround times analysis and back log spread sheets. Worked closely with Quality Assurance, Account Management and Technical Support to ensure customer satisfaction and delivery. ",HEALTHCARE 737," CHEF Career Overview Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Company Name September 2013 to January 2016 Chef City , State Responsible for the preparation of 2 daily snacks and lunch for 150 children. Required to create a balanced menu along with catering to child specific medical and religious restrictions. Continuously maintained above par menu and stayed within an established budget. Highly organized, time sensitive and creative. Company Name August 2005 to Current Sales Associate City , State Assisting Customers in the purchases. POP inputting. Creating an overall experience to create returning customer base. Customer service, product knowledge and computer skills. Company Name May 2003 to April 2005 Assistant Food and Beverage Manager City , State Worked a liaison between membership and management to ensure all requirement where meet for a satisfying experience at a golf/tennis/pool facility. Was continuously asked to manage private and company events due to hard work and commitment to excellence. Ordered beverages to maintain sufficient stock, scheduled staff, and excellent customer service. Educational Background MCLA 1984 Bachelors : Business City , State GPA: Summa Cum Laude Business Summa Cum Laude Skills ",CHEF 738," CONSULTANT Summary I consider myself to be a charismatic and persuasive Marketing Manager offering expertise in property management, public speaking, advertising and media relations. My superb writing and speaking skills allows me to communicate effectively with target audiences through strategic brand management and PR campaigns. I am tech-savvy and confident with three years of marketing and public relations experience. Team structure and leadership is very important to me and I thrive in fast-paced environments. My personality is very driven and service-oriented and I enjoy helping others. Within the marketing and advertising position I have held, my motivation to maintain organization has been key in completing deadlines and staying on task.  Highlights Customer service-focused Project management Marketing and sales specialist Organized and efficient Exceptional multi-tasker Motivated team player Microsoft office Outlook Budget creation Accomplishments In my time with my current position, I have advanced very quickly and have been recognized for the many goals and achievements that the property has met. I have been nominated at many different times throughout my 3 years in Marketing and led our property to be nominated for Property of the Year. In 2015, our property succeeded with a 3.7% increase in NOI over 2014 and 2016 is predicted to exceed 2015.  I am very experienced with studying the market and making that dependent on optimizing rents. Since 2014, I have aided in helping to increased our property's occupied rent by over $100 and that is continuing to rise.  Experience Consultant November 2015 to Current Company Name － City , State Consulting those looking for products Managing a sales quota each month Network Marketing Marketing Manager October 2013 to Current Company Name － City , State Oversee all marketing efforts for a property of 310 apartment and townhomes Maintain optimized rents based off of the market Study and research the market daily to keep up with changes and trends Reporting weekly and monthly on leasing activity Supervise a Marketing Associate  Maintaining a presence on social media, paid advertising sources and corporate outreach Manage advertising budgets up to $50,000 Organize quarterly financial reports Creating an annual budget Answering phones/scheduling appointments  Touring prospective residents our community. Producing and signing legal documents. Attend to resident needs MRI software system Building rapport with prospects and current residents Nurse Server June 2013 to November 2013 Company Name － City , State Responsible for stocking all equipment that nurses use for their patients. Understanding the knowledge and difference amongst equipment such as syringes, tubing, gausses, and much more. Keeping mother carts stocked across the hospital for future shifts and co-workers. Placing orders for supplies used throughout hospital. Marketing/Leasing Associate May 2013 to September 2013 Company Name － City , State Responsible for taking phone calls and scheduling appointments. Greeting residents and tending to their needs. Taking prospect residents on tours of the property. Signing leases with new-coming residents. Serving Staff April 2011 to May 2013 Company Name － City , State Responsible for a team of about 8-10 persons during any given shift. Responsible for handling money at the end of the night and calculating productivity sales of the restaurant into a computer system at the end of a shift. Trained new employees that became a part of the front of the house serving team which gave me a chance to implement my leadership skills into the job. Coordinated along side of managers to put together events held within the restaurant as well as catering jobs; such as weddings and local bridal events. Head Server August 2007 to April 2011 Company Name － City , State In charge of 5-7 servers during a given shift. Tended to my own restaurant guests as well as others. Monitored responsibilities of other servers. Go-to person without having to involve managers unless necessary. Education High School Diploma : Jun 2008 Stauton River High School － City , State , United States Bachelors of Science : Health Promotions - Clinical , May 2013 Liberty University － City , State , United States Health Promotions - Clinical Interests Graduated from high school with an Advanced Diploma *Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Senior year *Participated on many athletic teams throughout four years of high school *Elected as captain of Varsity Softball team Additional Information AWARDS AND HONORS Graduated from high school with an Advanced Diploma Elected as President of the Fellowship of Christian Athletes (FCA) club Junior and Sophomore year Participated on many athletic teams throughout four years of high school Elected as captain of Varsity Softball team Liberty University scholarships and grants: Virginia Tuition Assistance Grant, Alumni Scholarship, Academic Scholarship, and Pastoral Scholarship Skills Sales, public relations, MRI residental software, budget creation, scheduling appointments, attention to detail, interpersonal, clients, filing, front office, leadership skills, legal documents, Mac and PC, managin, handling money, Microsoft Office, POS system, phone skills, time management ",CONSULTANT 739," AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, and highly talented in Process Technology and Engineering with couple of years experience who has consistently received high ratings for technical and chemical expertise. Expertise in a wide range of manufacturing processes and manufacturing control systems. Demonstrated success in developing, implementing and managing new processes to improve quality and productivity. Skills include: process troubleshooting and maintenance of equipment/instrumentation. Experienced in quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness as a fast paced learner and consistent team player. Well organized, innovative, and reliable who is able to work in any setting that requires a technical and a professional attitude. Proven ability in operating equipment, instrumentation, systems and operations in a safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 to Current Company Name City , State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters and hoses for any leakage or abnormality. Proven ability to leverage engineering skill-set by applying math, science, and engineering knowledge to provide a disciplined approach to problem solving. Known as a resourceful and innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer for API Gravity fuel test and correct temperature factor to 60F. Monitors differential pressure on filter vessels and nozzle pressure in PSI. Conducts color membrane and particulate test on downstream filtration. Executes line tracing and measures level underground fuel tanks. June 2010 to August 2011 Company Name City , State Quality Implementation Assistant Collected strategic experimental data for analysis; used basic statistical tools and route cause analysis. Participated in the implementation of ISO9000 policies. Supported quality analysis on all new projects. Fully participated in external and internal audits as well as unscheduled inspections that assess safety of operations and safety processes, and followed through on recommended actions to improve performance. Initiated and reviewed environmental impact studies and sets appropriate procedures to meet guidelines. Prepared safety statistics for operations; evaluated against KPIs to ensure continuous improvements. Played a leading and instrumental role in the development of a detailed and complex Facility Security. Planned and was fully responsible for all subsequent awareness and refresher training for all directives. Conducted audits and identified health and safety hazards according to established policies and procedures. July 2008 to September 2009 Company Name City , State Formulation Chemist Performed on Polyvinyl Alcohol functionalization and neutralization for the production of nelfilicon polymer. Demonstrated expertise while working either independently or as a comprehensive team player. Duties included analysis of aqueous polyvinyl alcohol for percentage of solids such as nitrogen, acetate content. Handled synthesized of batch processes of N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) by applying innovative methods of extraction, separation, distillation, salination, and purification. Assured that the chemical discharges were not higher than the regulated allowable limit in collected samples. Initiated the preparation of Irgacure used as photointiator for the production of nelfilicon polymer. September 2006 to September 2007 Company Name City , State Quality Software Tester Increased profit by reducing defects to the lowest level by working with the vendor to the rework components. Initiated failure mode statistical data analysis and studied satellite signal behaviors at various transponders. Reviewed hardware and software to ensure they meet requirements prior to inputting into IT system. Provided attention to detail to detect errors early on in the process before errors became business issues. Management recognized for ability to understand and resolve issues related to hardware/software systems. April 2003 to July 2006 Company Name City , State Inventory Associate Packaged tools and parts according customer specification. Duties included shipping/receiving of orders. Directed warehouse employees and drivers to ensure consistency in inventory receiving and restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, and hazardous training. April 1998 to January 2002 Company Name City , State Process Development Technician Managed prototype process for laser diode manufacturing, and studied sputtering uniformity deposition. Collaborated with engineers and managers regarding optical design parameters. Collected experimental data for analysis and interpreted yield results. Certified/trained on course of optical design for engineers. Provided troubleshooting of automated production equipment problems (conveyer belts, line equipment). Supported the development and implementation of solutions to improve line performance and reliability. Implemented process changes; maintained equipment for building fiber mount units. Installed software, conducted upgrades, trained operators, and identified ways to reduce production costs. January 1994 to January 1998 Company Name City , State Research and Development Assistant Scaled up and modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment on polysilicon film deposition. Worked out to identify transport phenomena and chemical reactions influencing these strategic processes. Called upon to determine parameters that fractional conversion depends on flow rate inside the reactor. Duties included final inspections and creation of quality documentation outlining inspection procedures. Maintained a professional attitude when handling laboratory work to ensure and verify expected results. July 1994 to December 1997 Company Name City , State Analytical Chemist Conducted analysis of petroleum hydrocarbons, extraction of oil and grease, biological oxygen demand, and total organic carbon. Prepared standard and buffer stocks, blanks and spikes for determining of analysis. Managed and supervised the project sampling and analysis plan; converted data into a field executable sampling plan, securing laboratory services, ordering project supplies, and providing chains of custodies; demonstrated ability in providing expert opinion and results interpretation of data quality and usability to the project teams or regulatory customers to meet company regulatory deliverables and milestones. Education 8 2012 Lee College City , State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute of Technology City , State Chemical Engineering Bachelor of Science Chemical Engineering Skills API, approach, attention to detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades ",AVIATION 740," LEAD ARTIST Summary I'm a fast-learning and enthusiastic animator seeking professional experience. I have over 7 years of formal art training, both digital and traditional. I'm skilled at design and character animation. Software Skills Animation: Toon Boom Harmony, TV Paint, Adobe Flash Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro Experience 02/2017 - Current Company Name － City , State Lead Artist Design custom D&D character sprites, ""party"" and menu screens, and backgrounds fitting 8-bit video game aesthetics for an upcoming Dungeons and Dragons YouTube series. 06/2016 - 08/2016 Company Name － City , State Digital Arts Assistant Instructor Assisted in teaching digital art, film, photography, minecraft-modding, coding, and animation to kids ages 5-18. 05/2015 - 08/2015 Company Name － City , State Canvassing Manager Gathered donations for the ACLU's proposed Employment Non-Discrimination Act for the protection of LGBT+ people in the workplace. Education 2018 Loyola Marymount University － City , State , United States Bachelor of Arts : Animation Created two 5-minute animated short films with peers Designed and programmed two games Working knowledge of industry-standard animation programs ​ 2014 Da Vinci Design High School － City , State , United States High School Diploma : Art & Design Project based learning Published a small comic book with peers Presented designs to Karten Design Placed first with my team in the Junior Qualcomm Tricorder X-Prize Design competition ",DIGITAL-MEDIA