She received her Ph.D. from Arizona State University. Her research focuses on process performance, metrics, and incentive design in organizations, mainly the design of effective decision-making frameworks and the use of data-driven decision models to obtain analytical insights on processes and performance measures. She has published in top academic journals in the field of information systems, such as Information Systems Research and Journal of Management Information Systems. Her work has also appeared in other prestigious academic outlets, such as Decision Support Systems, Information and Management, Communications of the ACM, Human Resource Management, Service Science, and Journal of Managerial Psychology. Dr. Sen teaches courses in Management Information Systems, Business Process Management, and Business Statistics.