Her research interests are in data-driven modeling and analysis of service systems with an emphasis on healthcare operations management. Her current focus is on combining empirical approaches with mathematical modeling to develop evidence-based approaches to improving patient flow through hospitals. She is the recipient of a 2014 NSF CAREER award, an NSF/AHRQ grant, as well as a number of best paper awards. She received her BS from MIT in 2004 and MS and PhD from Stanford University in 2006 and 2010, all in Electrical Engineering.