At MSU, she is a senior researcher at WIDE, Director of the Experience Architecture Program, and the Director of the Creativity Exploratory. Her research interests include digital rhetoric, internet studies, participatory culture, and social user experience. Dr. Potts earned her PhD in Communication and Rhetoric from Rensselaer Polytechnic Institute, the country’s oldest technological research university. She is the Chair of ACM’s Special Interest Group for the Design of Communication (SIGDOC), a leader in the Women in Technical Communication group, and affiliated with the Association of Internet Researchers (AoIR). Her work has been published in Technical Communication Quarterly, Journal of Business and Technical Communication, and Technical Communication. Her new book, Social Media in Disaster Response, is the first in the ATTW series by Routledge.