His undergraduate degree is in Mathematics and Statistics from Haifa University, and his M.S. and PhD degrees are from the Industrial Engineering and Operations Research (IEOR) Department at Columbia University. After completing his PhD in 2010, he spent a year and a half as a post-doctoral fellow in Centrum Wiskunde & Informatica (CWI) in Amsterdam, the Netherlands, working with Bert Zwart. His research interests center around queueing theory and applied probability. More specifically, his work focuses on developing analytical techniques, involving stochastic analysis, stability theory and dynamical-systems’ control, to design and optimize service systems, such as call centers, hospitals and inventory systems.