Before joining USC/ICT in 2009 she was a Research Scientist at the Educational Testing Service (ETS) and before that a Research Fellow at the School of Informatics at the University of Edinburgh. Her research interests include all aspects of spoken dialogue processing with a focus on reinforcement learning of dialogue policies, expressive conversational speech synthesis, and speech recognition. She has served on the organizing, senior, and program committees of many conferences and workshops. Her research work is funded by the National Science Foundation and the Army Research Office.