He started his career as a software engineer at Motorola and rose to engineering manager at Google before becoming director of engineering and vice president of engineering at several other companies. Today, he is CTO of Crisis Text Line, a not-for-profit organization operating throughout the U.S. providing counseling by texting 741741. Originated from DoSomething.org, Crisis Text Line has grown from serving two area codes to all 295 in the U.S. Here, Bennett details the technology behind the platform that enables the exchange of millions of text messages, along with the many technical issues that arise due to scalability and user concern over data privacy and security.