Dr. Kim received her PhD from The Ohio State University and has published in Psychology & Marketing, European Journal of Marketing, Services Industries Journal, Managing Service Quality, Clothing and Textiles Research Journal, Journal of Fashion Marketing and Management, International Journal of Retail and Distribution Management, Direct Marketing, and Family and Consumer Sciences Research Journal. She is an Editorial Board Member of Clothing and Textiles Research Journal and Journal of Fashion Marketing and Management. Her research interests also include service quality both the online and offline environments and sustainability in consumer behaviors.