Through her work, she has made a few observations. In fact, with the growth of networks like #BCSM, she has seen a pronounced progress in patient education. She believes that the level of learning that patients are now achieving is more sophisticated. In the early days of the internet, patients would come in with reams of printed information that would confuse or overwhelm patients and frustrate physicians. Now, patients come in with smartphones and tablets instead of stacks of paper, and the information they have gleaned tends to be more directed towards their care. As a result, informed patients are asking questions more relevant to their case