She holds a B.S. in Precision Instruments from Tsinghua University, China, and M.S. in Statistics and Ph.D. in Industrial Engineering from University of Wisconsin-Madison. Dr. Zeng is an active member of the Institute for Operations Research and the Management Sciences (INFORMS) and the Institute of Industrial Engineers (IIE). Dr. Zeng’s research interests are mainly on statistical modeling, monitoring and analysis of complex production and service processes/systems. The goal is to characterize baseline system performance, detect changes in performance and identify root causes for changes. She has applied her methodologies to manufacturing processes/systems such as nanomanufacturing and glass manufacturing and healthcare delivery systems such as cardiac surgeries and care for chronic obstructive pulmonary diseases. Professional Preparation