Her research focuses on investigating the intricate relationship between language and social interaction observed in everyday and institutional settings. She has published on evidentiality, question and answer sequences, repair organization, reported speech, stance, and self-presentation. Her research appears in Discourse Processes, Discourse Studies, Journal of Pragmatics, Pragmatics and Society, Research on Language and Social Interaction, and Text and Talk, among other places. She currently serves on editorial boards of three refereed journals. Previously, she taught in the Department of Asian Languages and Cultures at the University of California at Los Angeles.