Prior to joining Promises, she headed the psychological services in Singapore Prison Service. The experience there allowed Dr Adaline Ng to work with individuals presenting with longstanding, complex psychological problems. It has also moulded her understanding of the change process – how to motivate an individual to change, how to support the change process, and how to maintain the change. Dr Adaline Ng adopts a non-judgemental, client-centred approach in her work. She believes that unconditional positive regard and validation for the client are integral in a successful therapeutic relationship.