Epstein Department of Industrial and Systems Engineering, University of Southern California. This proposal asked for funding to purchase the software and literature review on coaching interventions, supporting the project funded by the Agency for Healthcare Research and Quality (AHRQ). Dr. Wu's research will develop, test, and disseminate a toolkit and practice coaching strategy to help safety-net practices implement the Chronic Care Model in a sustainable, efficient way. Dr. Wu arrived at USC in January 2008. Prior to joining USC, she was a researcher in the RAND Corporation's Health Program and Technology & Applied Sciences Group.