Prior to joining the Faculty of Information, she was the Program Director of the IBM Toronto Lab Centre for Advanced Studies (CAS). Her current research interests include service science, social computing, and collaboration. Currently, she is focusing on technologies, work practices, and business models that support and mediate human-to-human interactions in service systems. Kelly holds a cross-appointment with the Department of Computer Science at the University of Toronto, is a member of the University of Toronto's Knowledge Media Design Institute, is an IBM Faculty Fellow, Member-at-Large of the ACM Council, and a member of the ACM-W Executive Committee. More details can be found on her webpage at: http://individual.utoronto.ca/klyons