She teaches in the areas of psychology, criminology, and contemporary studies. She received her BA in Psychology and English from McMaster University and her MA and Ph.D. in Social Psychology from York University. Her work has been published in psychology, criminology, and interdisciplinary journals, and in 2008, she was the recipient of the Canadian Psychological Association President's New Researcher Award. In her research, she studies the resolution of interpersonal conflict, with a specific focus on apologies, forgiveness, and restorative justice. Her research has made her better at forgiving and, perhaps more importantly, apologizing.