She received her Ph.D. from The Ohio State University, and M.S. from Purdue University. She teaches hospitality courses in Convention and Event Planning, Workshop in Customer Service, Hospitality Senior Seminar, and Seminar in Human and Consumer Sciences. Her research has always been customer-behavior-oriented in Hospitality industry and fits within the larger context of Service Management and Operations. It includes hotel operations, environmentally friendly behaviors, and health and wellness service. She has published in numerous refereed journals and proceedings of professional conferences.