Laura studies the design and use of communication technologies, with a focus on collaboration and new forms of work. Her research spans the fields of Human-Computer Interaction, Computer-Supported Cooperative Work, Information Systems and Organizational Behavior. She received her B.Sc. in Computer Science from the University of Southern California, and her M.S. and PhD from Carnegie Mellon as part of the first cohort to receive a PhD in the field of Human-Computer Interaction. Laura has spent time at Microsoft Research, studying communication technology usage, and Motorola, Inc., developing software for cellular technology infrastructure. She directs the Connected Experience Lab within the HCI Institute at CMU (coexlab.com).