DeGroote School of Business at McMaster University. Her research interests are in topics that relate to electronic commerce and human-computer interaction, including World Wide Web navigation, Web-based agents, electronic commerce intermediaries, online privacy, information retrieval and interface design. She holds a Ph.D. (1998) and a Master of Business Administration (1993) from McMaster University and a BMath (1991) from the University of Waterloo. She has published in International Journal of Human-Computer Studies, Interacting with Computers, and has presented articles at several conferences.