She has been at BYU since receiving her PhD from Carnegie Mellon University in 2001. She teaches a variety of classes including the "Introduction to Management Information Systems" and an MBA class: "Leading Change in a Technical Environment." Her research areas include social networks, software adoption, knowledge management, model-checking, and computational mechanism design. She has published in Decision Support Systems, Communications of the ACM, Electronic Commerce Research, IEEE Transactions on Systems, Men, and Cybernetics, and Information Sciences, among others.