He received his Ph.D. in Management Science and Information Systems from Korea University, Korea. His research interests are on E-commerce, ICT Service, Service Operations Management and Quantitative Modeling. He has attended national and international conferences and published more than twenty papers including Electronic Commerce Research and Applications, Journal of Internet Banking and Commerce, Telecommunications Review, and Pacific Asia Conference on Information Systems, etc. In 2006, He won an Excellent Paper Award from Korea Service Management Society. Biography