She co-directs the Centre for Oral History and Digital Storytelling at Concordia and directs the Concordia Digital History Lab at the Centre. Prior to her current job she worked at CHNM for ten years as a webmaster. At CHNM, she is the Associate Producer of Gulag: Many Days, Many Lives. At Concordia, she also works on utilities for collaborative media and biographical research in CHNM's open source tool, Zotero. Her own research focuses on the ways ordinary Americans perceived, interacted with, and shaped large cultural and political institutions. She has published articles on true crime radio listening in American Quarterly and (with Lisa Lynch) on public views of U.S. detention practices at Guantanamo in an online multimedia journal Vectors. Her book, The Listener's Voice: A Story of Radio, Reciprocity and Greed, is forthcoming from the University of Pennsylvania Press in 2008.