She earned her PhD from the University of North Carolina. Her research in social informatics focuses on the interaction between information and communication technologies and cultural diversity in online communities and virtual teams as well as online deviant behaviors, such as trolling and discrimination; she also studies information intermediation. In addition to her five books, her publications appeared in Information and Management, the Journal of the American Society for Information Science & Technology, the Journal of Information Science, and many other venues. Research AreasSocial InformaticsOnline CommunitiesICT and Cultural Diversity