He earned his PhD at Arizona State University. His current research interests focus on conflict with managing experience design, trust and trust repair, conflict and verbal aggression, and personality and abusive supervision. He has published in a variety of journals including Decision Sciences, Journal of Organizational Behavior, Journal of Management Inquiry, the International Journal of Conflict Management, Management Communication Quarterly, Journal of Applied Communication Research, and the Journal of Management Education. He serves on 5 editorial review boards.