She is also Director and Founder of the Center for Collaborative Healthcare Design. Kim is trained in user-centered design methods, which put people at the center of any problem space so as to develop solutions that better fit the lives, activities and context of everyone involved in healthcare delivery. Her federally-funded work promotes the merger of Design and Healthcare sciences, where critical medical interventions must be aligned with human behavior in order to be adopted. Her research targets communication-intensive touchpoints, such as care transitions from ERs and hospitals. She works with medical researchers to apply design’s strength in systems thinking, people-centered methods and collaborative work processes to help medicine better fit people at all levels of the care delivery system.