She has been involved in research on program outcomes and service delivery models for persons with mental illnesses and homeless people for over 30 years. Her recently published book, “Working With Homeless and Vulnerable People: Basic Skills and Practices” (Lyceum Press) addresses training and learning needs of frontline services staff. She was co-chair of the National Homeless Conference in 2009 and is a member of the Canadian Observatory on Homelessness and the Canadian Homeless Research Network. Her current research includes an examination of the psychosocial needs of frontline staff. Recent research includes a comparison of “housing first” programs in three Canadian cities, a scan of rural homelessness across Canada and an analysis of rural homelessness in Alberta. She is currently examining the psychosocial stressors that face frontline workers in the homeless sector.