His research interests include information seeking/retrieval in individual, social, and collaborative contexts. Shah received a PhD in information science from the University of North Carolina (UNC) at Chapel Hill. He directs the InfoSeeking Lab (http://infoseeking.org/) at Rutgers where he investigates issues related to information seeking, interactive information retrieval, and social media, supported by grants from National Science Foundation (NSF), Institute of Museum and Library Services (IMLS), Google, and Yahoo!