He started his career in 1984, writing in FORTRAN on Crays for Science Applications International Corporation; he worked in help desk, desktop support, system administration, and network support for Cornell University in Ithaca and later Manhattan. He has been in his multi-disciplinary role at FHCRC in Seattle since 1993, where he functions as ITIL problem manager/problem analyst and leads root cause analysis efforts. He is happiest when correlating packet traces with syslog extracts and writing scripts to query device MIBs.