Her research focuses on the use of IT to enhance team formation and knowledge building as well as socio-technical issues that impact the use and implementation of IT systems. She has worked in the field of telemedicine and team formation for over 20 years, resulting in numerous publications, invited talks, and presentations. Her work has appeared in such journals as Information System Research, MIS Quarterly, Communications of the ACM and Journal of Management Information Systems. She is also the international director of the IT PhD program at Addis Ababa University in Ethiopia.