Ms. Kolakowski is maître d’ instructor in the American Bounty Restaurant. The restaurant, which is also a classroom for students in the CIA’s culinary arts degree program, features regional cuisines and ingredients indigenous to the Americas. Her front-of-the-house class, Formal Hospitality and Service Management, reviews the principles of fine service and hospitality in a restaurant setting, emphasizing customer service, wine and spirits, restaurant trends, and sales. Formal Hospitality and Service Management is the final course before the college’s culinary arts majors earn their associate degrees.