A frequent speaker at library conferences around the world, he was named a Library Journal Mover and Shaker in 2005. He has been the keynote speaker at many conferences, including the Iowa Library Association Conference, Ohio Tech Connections, the Rethinking Resource Sharing Conference, the Mississippi Library 2.0 Summit (Mississippi State University), and the Ohio Library Council. He also spoke at Internet Librarian International in London in 2004, 2005, and 2006, and at the August 2006 TICER Innovation Institute at the University of Tilburg, the Netherlands. He serves on the editorial boards of several major journals, including Internet Reference Services Quarterly and Reference & User Services Quarterly.