She obtained her PhD in Industrial and Systems Engineering at the University of Wisconsin- Madison in 2005. Her areas of expertise include human factors engineering, patient safety, health care technology design and implementation, and usability evaluation. She is the recipient of the 2013 Federation of Associations in Behavioral and Brain Sciences (FABBS) Foundation Early Career Investigator Award for her major research contributions to the sciences of mind, brain, and behavior during the first 10 years post-PhD. She is also the associate editor of the IIE Transactions on Healthcare Systems Engineering Socio-Technical System Analysis Department.