Her research focuses on young people’s access to information. More specifically, she studies youth information behavior, information intermediaries, and information policy as it affects youth information access. She is an editor of Library Quarterly and has published articles in Government Information Quarterly, Information Polity, Information Retrieval Journal, International Journal of Public Administration in the Digital Age, Journal of Documentation, Journal of Information Science, and Public Library Quarterly, among others. She has also co-authored two books: Digital Literacy and Digital Inclusion: Information Policy and the Public Library and Libraries, Human Rights, and Social Justice: Enabling Access and Promoting Inclusion, and co-edited the book Perspectives on Libraries as Institutions of Human Rights and Social Justice.