She obtained a PhD in business process management (BPM) at Middle East Technical University, Turkey. She led and provided consultancy for public and private organizations in various industrial projects on BPM, development of process-aware information systems, and process improvement. She performed post-doctoral research as a Marie-Curie Fellow in Vrije Universiteit Amsterdam on improving the use of business process knowledge in organizations. At UM, she focuses on using her expertise on BPM, data analytics, and organizational improvement to take control and audit processes further.