His research interests are digital rhetoric, intercultural communication, globalization, social networks, and user experience design. He has worked as a technical writer for International Business Machines (IBM) and as a visiting researcher for the University of Southern California's Institute for Creative Technology. He also worked as a technical writer for clients such as NASA and the U.S. Army. He has co-edited Digital Rhetoric and Global Literacies (IGI Global, 2013) together with Marohang Limbu. His recent journal publications include articles in Computers and Composition, Intercom and Communication Design Quarterly.