She is a leading expert on employer practices and employment conditions in low-level hourly jobs and how employers’ scheduling practices matter for worker well-being and family economic security. The sites for Susan’s research span many industries, including retail, hospitality, financial services, transportation, and manufacturing, and both publicly-held and family-owned companies. Her research includes comparative organizational case-studies, randomized workplace experiments, and analyses of national data. Susan received a BA summa cum laude in Psychology from Eastern Michigan University, a MSW (Social Program Evaluation) and a PhD in Social Work and Social Science (Organizational Psychology) from the University of Michigan.