T. Bauer College of Business at the University of Houston. She has published articles in the International Journal of Forecasting, Journal of the Operational Research Society, Production and Inventory Management Journal, American Journal of Medical Quality, and International Journal of Health Care Quality Assurance. She currently teaches courses in the Executive MBA program and at the undergraduate level in Production and Operations Management, Service Operations Management, and Health Care Management. Fletcherï¿½s research interests include forecasting and planning, service quality measurement, and health care quality management. Current research projects are the evaluation of focus forecasting techniques, the use of dimensional analysis in service quality measurement, and the impact of medical errors and patient safety on health care quality management.