Prior to freelancing, she investigated medical malpractice claims for a physician-owned insurance company, representing doctors from the initial phone call through the litigation process. Ms. Kaplan also worked as a project manager for Healthcare Technology Systems, where she wrote and edited scripts for telephone-based screening and monitoring systems used in clinical drug trials. She holds a certificate in Managed Care Administration, and lives in the San Francisco Bay Area. Please visit her website, www.kaplanink.com.