In 1999, he completed his PhD in technical communication and rhetoric from Texas Tech University. Before coming to ECU, he taught for 8 years at the University of Memphis. Before earning his PhD, he worked for 10 years as a technical communicator, writing software documentation and performing interface design. His research interests include designing documentation focused on answering real-world questions and online presentation of complex information. http://www.ecu.edu/cs-cas/engl/profiles/albers.cfm