Shelley teaches courses in designing conceptual models, interaction, and service design, and collaborates with colleagues from the Tepper School of Business and the Human Computer Interaction Institute. Shelley's recent research interests are focused on bringing her expertise in product and interaction design to designing for services. She focuses on tapping into the needs of constituents, defining the best opportunities to respond to those needs, quickly prototyping the response, and iteratively reshaping it based on stakeholder feedback. She was a founding member of the Service Design Network. Before joining the faculty at Carnegie Mellon University, Shelley worked for more than 25 years in multidisciplinary consulting practices.Receive periodic emails about upcoming eventsPrivacy by SafeSubscribe