His research interests and publications concern how people interact with information to discover the factors and principles that make this interaction more effective and satisfying. Dr. Watson earned an M.S. and a Ph.D. in Human Centered Design & Engineering from the University of Washington, Seattle, where he also earned a B.A. in Business Administration. Dr. Watson also worked as a senior writer, writing documentation for software developers at the Platform/Comcast and Microsoft, writing documentation for software developers. He enjoys bringing his industry experience into the classroom to illustrate how technical communication skills are used on the job.