The sensitivity and understanding he brings to therapy balances the need for empathy, trust, and emotional safety, alongside the most up to date knowledge from research about helping people change their lives. His consulting room is presently located in Booragoon, servicing all nearby surrounding areas. Ben has extensive background experience in applying psychotherapy across a diverse range of contexts, including work with veterans, people in the department of justice, couples in crisis, and home-visit services for teenagers. He has provided psychotherapy to people right across the globe, using the Internet to expand services to people in difficult to reach areas. In the academic setting Ben has also worked as a lecturer and presenter on the topic of ethics, the use of technology and the Internet in psychotherapy, and the complexities of professional practice.