Her main research interests concern behavioural, social and organisational aspects IS/IT use, user expectations and evaluation of IS services, and information privacy. She has published in journals such as Information and Management, Journal of Knowledge Management, Business Process Management Journal, Information Systems Frontiers, and Communications of the AIS. She currently serves as Senior Editor for The Data Base for Advances in Information Systems and as Section Editor/Associate Editor for the Australian Journal of Information Systems and the Journal of Global Information Management. Annette received her PhD in Information Systems from the University of Waikato (New Zealand).