His research focuses on management in the hospitality and tourism industries. His studies focus on identifying firm assets and their impact of firm performance in the hospitality industry, on evaluation of crisis management practices in the hospitality and tourism industries and on studying the dynamics of service encounters. His published research appeared in leading journals such as International Journal of Hospitality Management, Tourism Management, Service Industries Journal and Journal of Travel Research. IMAGE: image: Claudia Khourey-Bowers Claudia Khourey-Bowers, Ph.D Associate Professor Stark Campus Area: TLC - MCED - CI cmkhoure@kent.edu vita [pdf]