She specializes in technology and media use in the Former Soviet Union. Her research focuses on social and political uses of technologies and digital content in the transitioning democracies and semi-authoritarian states of the South Caucasus and Central Asia, but primarily Armenia and Azerbaijan. She has a BA (2001) in Armenian, Arabic, Persian, Turkish & Islamic Studies as well as American Culture from the University of Michigan, an MA (2006) in International Studies from the University of London School for Oriental and African Studies, and a PhD (2011) in Communication from the University of California, Santa Barbara, and was a Fulbright scholar (Armenia 2007-2008).