Her clinical practice, teaching, and research site is in inpatient and outpatient Family Medicine at the University of Tennessee Medical Center in Knoxville. In addition to her clinical practice, Dr. Franks teaches throughout the Pharm.D. curriculum. She serves as a preceptor for the Family Medicine Advanced Pharmacy Practice Experience, and for University of Tennessee Medical Center PGY-1 and PGY-2 pharmacy residents. Dr. Franks has received several teaching awards and has presented local, regional, and national presentations and workshops regarding teaching and learning. She is engaged in campus and college committees and initiatives related education and curriculum.