His primary teaching areas are Information Technology and Operations Management, and his primary research area is Business Process Outsourcing and Offshoring. He holds a PhD from the University of Michigan, an MBA from the University of Chicago, and a BA from the University of Southern California. During his time at the University of Michigan he spent some time analyzing data for the Department of Defense. He is also a member of the American Institute of Certified Public Accountants (AICPA). Prior to his academic career, Jonathan worked 10 years in consulting and professional services with A.T. Kearney and Price Waterhouse, where his clients included Fortune 500 firms Bank of America, DuPont, General Motors, NCR and SuperValu.