He received his M.S. in Information Resource Management from the Air Force Institute of Technology in 1990 and his Ph.D. in Management Information Systems from Indiana University in 1996. He has published articles in the International Journal of Human-Computer Studies, the Annual Review of Information Systems Technology (ARIST), and many information-systems related conferences. His research interests include human-computer interaction, systems analysis and design, standards-setting practices, and decision-making.