Cloud State University. He received his MBA and Ph.D. in Management Information Systems in 2000 from Southern Illinois University at Carbondale. He joined the IS Department in the Fall of 2000. Between 2003 and 2006, he served as Associate Dean of Graduate School of Business Administration at The Catholic University of Korea. His main research interests are electronic commerce and e-service quality management. His research was published in many journals and conference proceedings. His article, coauthored with Suresh K. Tadisina, won the “Kanji Prize for Best 2008 Article” in Total Quality Management and Business Excellence.