Claybaugh received a doctorate from the University of Wisconsin-Milwaukee. Claybaugh’s research interests include information technology vendor client relationships, Internet abuse, enterprise software upgrades, mobile technology usage, trust and social networking. His dissertation focused on the assimilation of ERP upgrades. He teaches customer relationship management, enterprise portal and mobile application development, and ERP management courses. Before beginning his academic career Claybaugh spent five years supporting ERP software at Kohler Company in Kohler, WI.