She received her B.A. in Statistics with Economics minor from Thammasat University, Bangkok, Thailand and Ph.D. from the Illinois Institute of Technology. Her teaching and research interests include Sentiment Analysis, Semantic Web, Web Services, Web Mining, Natural Language Processing, Information Retrieval, Knowledge Management, and Database Systems. Her work has appeared in Decision Support Systems, Database, Journal of Information Systems, Journal of the American Society for Information Science, Information Processing & Management, Omega, Journal of Computer Information Systems, International Journal of Information and Management Science, among others.