She has a PhD in Management, with specialization in Operations Management and Technology, MSc in Management, with specialization in Strategy. Ana is a teacher of Operations Management, Logistics Management, Service Operations Management, and Supply Chain Management. She is the head of the undergraduate program in Industrial Management and Logistics and Head of the Operations and Logistics Scientific area at ISCTE-IUL. Ana publishes in scientific journals such as International Journal of Industrial Engineering and Management, and Public Money and Management, among others. She has authored book chapters in logistics management and lean management in the justice systems. Her main research topics are logistics management and lean management in the services area, mainly in judicial and healthcare systems.