She is the Director of Case Management Service with Wright Rehabilitation Services. Karen has been in the Workers' Comp industry for 20 years and has a multitude of experience and expertise to include telephonic, field and UR programs. She was the Program Manager for The State of Georgia’s Telephonic WC/MCO program where she oversaw the provision of medical care for the State’s employees. Karen began her volunteer career with Make-A-Wish and worked with them for 6 years. She has been a Kids' Chance volunteer for the last 12 years.