She was previously a postdoctoral research fellow at Harvard’s Kennedy School of Government, Program of Networked Governance; and the National Center for Digital Government at the University of Massachusetts-Amherst. Professor Mergel teaches Master of Public Administration program courses on Government 2.0, New Media Management in the Public Sector, Networked Governance, and Public Organizations and Management. Her research interest focuses on informal networks among public managers and their adoption and use of new media technologies in the public sector. In particular, she studies how public managers use new media technologies to search, share, and reuse knowledge they need to fulfill the mission of their agency.