She has been on the faculty since 2006, and prior to that, she received her Ph.D. in logistics at the University of Tennessee. Her research interests include the role of logistics in supply chain management, the impact of logistics service in developing customer loyalty, and the strategic role of logistics in creating competitive advantage. On a broader level, she also focuses on strategic issues related to global supply chains, with an emphasis in sustainability and offshoring. She has published articles appearing in the Journal of the Academy of Marketing Science, Journal of Operations Management,Journal of Business Logistics, International Journal of Physical Distribution and Logistics Management, andInternational Journal of Logistics Management. She previously worked in the services industry in both product development and service operations.