He is also a licensed contractor in the state of Ohio, an associate member of the Air Conditioning Contractors of Ohio, an associate member of the Plumbing-Heating-Cooling Contractors (PHCC) of Ohio, and a Consult & Coach Partner for the service roundtable. He has 19 years' experience working on business management issues in the HVAC and plumbing industries. He can be reached at 440/7082583, e-mail [email protected]