Her research interests include social justice, human rights, and qualitative methods for crosscultural research. Primarily a field researcher, she has collaborated with organizations such as the Red Cross, Mercy Corps, and World Vision to conduct research in countries including Uganda, Kyrgyzstan, and Bolivia. Her co-authored work has won several national awards: CCCC Best Article on Philosophy or Theory of Technical or Scientific Communication in 2018, the Nell Ann Pickett Award in 2016 and in 2017, and the STC Distinguished Article Award in 2017.