His research interests focus on methods of process improvement, project management, and organizational change manage- ment. He has published previously as a chemical engineer, and this article is his first publication in the field of business. Keith has nearly 20 years of industry expe- rience as a military officer, management consultant, corporate master trainer, and Six Sigma practitioner, and has led or coached more than 400 process improvement projects to completion. He is a certified Project Management Professional, and a certified Six Sigma Black Belt and Master Black Belt.