As a former senior business analyst and user experience designer, Nicole has extensive experience creating customer-centric value. With a rare INTJ personality profile (aptly named "The Architect"), she has one of the rarest and strategically capable personality types making up just 0.8% of the population. INTJs value innovation and effectiveness more than just about any other quality, and they will gladly cast aside hierarchy, protocol and even their own beliefs if they are presented with rational arguments about why things should change. Knee deep in a strategic business transformation, Nicole believes this change is right for Railinc and is on a mission to elevate Railinc's business vocabulary and business rules to be managed as assets to the organization.