His research focuses on the design of learning and communication programs for the workplace, and the management of groups that produce those materials. Also an industry consultant, he has provided strategic planning and evaluation services and workshops to organizations like Alltel Wireless, Bell Canada, Bronx Zoo, IBM, Microsoft, Montreal Holocaust Memorial Centre, ST Microelectronics, and several U.S. and Canadian government agencies. Among his eight books is the upcoming Informal Learning Basics (ASTD Press). He is a board member and chair of the certification steering committee for the Canadian Society for Training and Development, past research fellow of ASTD, fellow and past international president of the Society for Technical Communication.