As a health services researcher she specialises in applying research methodology to address the key issues facing primary care and general practice settings. Helen’s research interests are in digital health care and her particular expertise is in use of alternatives to the face to face consultation, such as email and video. She leads and/or collaborates across several studies, each with a focus on how communications technologies and the internet impacts on patients and healthcare professionals. She is an honorary research fellow at the Nuffield Department of Primary Care Health Sciences, University of Oxford.