Prior to joining the College of Business, he was a Visiting Assistant Professor of Operations Management at Tepper School of Business, Carnegie Mellon University, for three years. He received a PhD in Operations Management from the University of Alberta School of Business in Canada. His research interests focus on operations management in the service and healthcare systems, including emergency medical systems and organ transplant center. He develops queueing and stochastic modeling methodologies to evaluate and improve the congestion management policies in such systems. He has published papers on these topics in Operations Research, the European Journal of Operational Research, and various other journals. He has taught courses on operations management, stochastic modeling and simulations, data analytics, and statistics.