She has over 20 years experience in information development, knowledge engineering, organizational design, and business and technical training. Her most recent research has been about knowledge management in e-businesses and about clinicians applying health informatics tools. Dr. Swain has managed information projects for corporations such as IBM, AT&T, and Lucent Technologies/Bell Labs. Her professional career includes working on human-computer interactions, interface design, and human factors/ergonomic issues as a systems engineer, program analyst, and project manager.