Kathryn Gustafson is a Staff Nurse III at Boston Children’s Hospital in the NICU and is the co-chair of the Family Advisory Council. Stephanie Packard is a Staff Nurse III in the NICU at Boston Children’s Hospital and a project manager for Safety and Quality in the Cardiovascular and Critical Care Programs. Cheryl Toole is the Director of Nursing Patient Services in the NICU and has led the Family Advisory Council from development through present day. The authors would like to thank Michele Degrazia, PhD, RN, NNP-BC, Director of Nursing Research in the NICU for her assistance in the development of this manuscript.