She had worked in the NHS for 10 years prior to becoming the proprietor and manager of Saffrons Care Home. She has attended various training courses from acute medical problems and care, to counselling skills. She has successfully completed the ENB 998 (teaching and assessing course) and her D32/33 award. Mrs Williams has also successfully completed the Advanced Management in Care award City & Guilds pass, ECAT grade distinction) as well as the Registered Managers Award level 4. She also holds a valid First Aid at Work certificate.