She is responsible for the unit operations including managing productivity, overtime, staffing, scheduling and payroll. As manager, she is also responsible for hiring and retaining excellent staff, as well as creating a safe work environment that enables the organization to meet or exceed its mission and goals. Ms. Moore's role also includes fostering communication and collaboration among physicians, staff, patients and families, and other departments. Achieving threshold scores in all 10 domains in HCAHPS is also a focus of hers. This has led to creativity in finding ways to improve the scores, particularly in the area of pain management. Ms. Moore received her undergraduate degree in nursing from Kennesaw State University and her MSN in Nursing from Western Governors University.