He has a PhD degree in Information Systems from Middle East Technical University, Turkey. Between 2008 and 2012, he worked as a research fellow in the European Research Institute in Service Science at Tilburg University. From 2005 to 2008, he worked as a software and business process improvement consultant. Between 1999 and 2008, he participated in and led a number of enterprise resource planning system implementation, large-scale software intensive system specification and acquisition, software process improvement, and project & portfolio management system implementation projects. His research focuses on the interface between business models and business process management, including service engineering and process innovation; organisational process improvement through maturity models; and practice of business process modelling & redesign including human factors.