She holds a Ph.D. from the Graduate School of Library and Information Science at the University of Illinois at Urbana-Champaign. Prior to joining UCLA, she was an Assistant Professor in the Faculty of Information and Media Studies at Western University in London, Ontario. She was previously an information technology professional for 15 years, and, as such, her research interests focus on information work and workers. Since 2010 she has studied a phenomenon called “Commercial Content Moderation,” a term she coined, and is frequently consulted by the press and others on issues related to social media, society and culture. Roberts has been on the Internet long enough to remember when it was text-based, and was convinced in the early 90s that the WWW would “never take off.” Her monograph on CCM work and workers is forthcoming.