She has written many widely-cited articles about online fan community and social aspects of online interaction and is the author of the book Tune In, Log On: Soaps, Fandom, and Online Community (Sage Press, Inc.). She is a co-founder and Past-President of the Association of Internet Researchers. She is an award-winning teacher whose courses address the use of new communication technologies in creating identities, relationships and communities, interpersonal communication, and qualitative research methods. She serves on the editorial boards of the premiere journals in the field, including New Media & Society, The Journal of Communication, The Journal of Computer-Mediated Communication, and The Information Society. Her blog about fan activity on the internet can be found at http://www.onlinefandom.com