She served as director and co-director of the Rob Kling Center for Social Informatics between 2004 and 2012. Her research interests include information policy, communication and information behavior in complex organizations, and the societal implications of the information age. In addition to her research on the effects of digital inequality and information seeking behavior on the Internet, she examines the political controversy over the federal reclassification of standards for racial and ethnic group data and, with colleagues, studies the evolution of e-government in Lebanon and the Internet censorship regulatory regime in China.