Prior to joining MercyCare in 2017, Ms Penman held a number of senior management positions including roles at Silver Chain, Health Department of WA, and Capecare. She has a postgraduate qualification in Health Services Management from Edith Cowan University and a Bachelors Degree in Health Science as a Nurse from Curtin University. Ms Penman has a comprehensive understanding about person-centred service delivery in community and residential aged care settings, extensive experience in strategic and operational leadership, and comprehensive knowledge of relevant legislation and contract requirements within health and aged care. She has worked extensively with Western Australians living with chronic mental illness and cognitive impairment.