She earned her Ph. D. at Richard Ivey School of Business, the University of Western Ontario, and is SAP certified consultant. Her research focuses on management support, group dynamics, emotion communication, leadership, and IS implementations and adoption. Her work appears in journals including European Journal of Information Systems, Information Systems Journal, Journal of Information Technology, Communications of AIS, and Business Process Management Journal. She was awarded Meritorious Award for her article on laptop usage (2006), and her article on top management support was Highly Recommended for Awards of Excellence by Business Process Management Journal (2009). She has won a number of awards and grants from internal and external sources.