He received his PhD degree in Industrial Engineering from the University of Minnesota, Twin Cities in 2009. He conducts research in different areas of operations management, with an emphasis on inventory management, service operations, and the marketing-operations interface. His current research projects explore how incomplete information affects business strategies, and in general the robustness of microeconomic models, including contracting problems, mechanism designs and their applications, in the presence of model uncertainty. His papers have been published in journals such as Marketing Science, Product