the preferred embodiment in order to access messages user 200 will key in their user id and corresponding user password 2 02 in response dcvms 140 will search database 1 for unread messages for user 200 2 04 if dcvms 140 locates a record in database 1 2 06 dcvms 140 will then read said audio record to user 200 and provide user 200 with response options 2 08 after listening to their options user 200 will then request dcvms 140 to retrieve unheard messages 2 10 dcvms 140 will then open database 2 searching for all records which contain user 39 s id 2 12 next dcvms 140 will prioritize and sort all record types for message retrieval 2 14 in order to present hierarchical audio messages to user 200 in the hierarchical order dictated by the message import file 120 dcvms 140 will then read options tree audio messages to user 200 2 16 user will then respond by selecting one of several action messages 2 18 when user 200 selects action message by pressing a key or multiple keys on phone pad 180 dcvms 140 will then open database 3 and perform the required action 2 20 the receiving message process as illustrated in fig2 will continue until user 200 hangs up or has.