participating program system user 39 s internet web site identity from the program user 39 s media file and the generic media file in the form of a static and or flash presentation pdf document or other internet related method of communication to the potential customer the presentation deliveries can also be accomplished via the internet through e mail deliveries with links to web pages including static web pages audio visual flash presentations videos slide shows pdf documents and or any other type of internet delivery presentation and can be similar in design to the participating businesses 39 internet web site identity this e mail will typically ask the potential customer for a specific reply by completing and submitting a different request form which is received by the participating program user in the form of an e mail via the internet the program system stores the new date of inquiry verifies the individual 39 s name and e mail address in the database for the program system user fig5 a 4 is a flow chart depicting how an inquiry is made from a default delivery from the database of the program system user default deliveries include but are not limited to guests who cancelled a reservation guests who did respond to availability of requested dates they receive a u201c missed having you u201d message and an invitation to visit the property plus a season 39 s greetings message the program system automatically selects the appropriate.