fig2 and also referring to fig5 when poof application 20 adds a selected feature or package of features to the shopping cart poof application 20 may transmit a web page 70 to workstation 12 for the user and web page 70 may summarize the features in the shopping cart if the shopping cart includes a feature package web page 70 may also include a billing message 73 explaining that the ordered package may contain services which are already on the subscriber 39 s account as illustrated billing message 73 may further explain that only the services needed to complete the package will be ordered and the subscriber will be charged the monthly rate for the package and not for the services that had been provided individually but according to the order are now to be provided as part of the package web page 70 may also include a remove button 76 for removing a selected feature or feature package from the shopping cart a remove all items button 78 for removing all features and feature packages from the shopping cart and a continue shopping button 74 for returning to the web page which displays the features available to be added to the account as depicted at block 242 of fig2 if the user cancels the current order e g by selecting remove all items button 78 poof application 20 removes all features and feature packages from the shopping cart as depicted at block 244 the process then returns to block 222 and poof application 20 again transmits web page 42 to.