pstn 44 if the telephony server 32 is a voip server the client 48 n has a voip phone and the consumer 42 a has a voice line phone and over the internet 46 if the telephony server 32 is a voip server and the client 48 n has a vow phone fig3 is a screen shot of a formatted telephone call inbox 52 according to an embodiment of the present invention when a client 48 a enters a url corresponding to the web server 38 the client 48 a is presented with a user login screen not shown which prompts the client 48 a to enter a login and password once logged in the client 48 a is directed to the formatted telephone call inbox 52 assigned to the client 48 a which displays call listings from the consumers 42 a 42 n the formatted telephone call inbox 52 contains a plurality of call entries 54 each of the call entries 54 includes a consumer name field 56 which may be a personal name a company name or a telephone number the consumer name field 56 may be extracted either from the caller id a third party name service or from the call stream itself and is described in greater detail hereinbelow in connection with fig6 each of the call entries 54 also includes key words or tags 60 which may include words or phrases of importance extracted.