current level is the ratio of their current unpopularity score to the average of all currently working agents unpopularity scores thus if the average level of all agents working is 124 065 this would give this agent a current level of 1 42 1 i e 142 fig1 shows an example of a user interface in which an agent 39 s value level is displayed as a percentage the level may be displayed in a number of alternative ways including but not limited to numerically e g u201c your current level is 23 6 compared to an average level of 12 4 u201d as a ratio e g u201c your current level is 1 2 1 u201d as a normalized percentage where 50 represents an u201c average u201d level e g u201c your current level is 34 u201d graphically e g as a u201c traffic light u201d display with green indicating a level at or above the average amber indicating below average and red indicating far below average fig1 also shows the work item unpopularity displayed graphically with a u201c smiley face u201d icon indicating that selecting the work item would increase the agent 39 s level a u201c laughing face u201d icon indicating that selecting the work item would increase the agent 39 s level significantly and the.