to see the entire content of that support message however in accordance with at least one variant embodiment of the invention it is possible to have two or more levels of access such that more than one designated support technician viewer receives a particular support message for example a team approach can be used where only support technician a and a second support technician support technician b are authorized to receive all support messages from a particular account and thus authorized to see the entire message in the manner described herein the teams of course can have as many support technician viewers as is desired in accordance with at least one embodiment of the invention fig4 shows a support technician viewer 405 selecting content in the redacted support message that is believed to be si but has not been redacted a message is sent back to the log server 401 requesting the additional redaction the log server will redact such information for all future views of that support message more particularly fig4 illustrates an instance where a support technician viewer 405 u201c support technician a u201d reviews a particular support message and notices content that is believed to contain si and which should have been redacted illustrated in fig4 by way of example support technician a notices an uncovered patient name in a support message such as that indicated at 103 in fig1 support technician a communicates that fact back to log server 401 by sending the message u201c character offset 12 22 is a patient name u201d or the like the log server 401 then logs 409 the new redaction information u201c add 12 22 as patient name u201d the.