be returned and hit the u201c continue u201d button 138 at the bottom of the page 131 the next page 140 to appear is shown in fig1 the item 134 selected to be returned is shown with a menu 142 providing various fields 144 150 that allow the consultant to list a reason for the return a condition of the returned item and a location of the damage on the item if any also a quantity field is provided if the customer purchased more than one of the item field 146 u201c return condition u201d provides a pulldown menu with u201c good and unused u201d as an option selecting this option indicates that the item is in new condition and may be resold thus when selected the server 20 adds the quantity from field 150 back into a running inventory for that merchandise item upon filling in the fields 144 150 the consultant hits a u201c continue u201d button 152 and is taken to the next page 154 fig1 page 154 summarizes the transaction and provides a confirmation number 158 the page 154 also provides an option 160 to print the page as a hard copy record of the return the consultant will select this option 160 and the page 156 will be printed the printed copy will be sent to the customer additionally a popup screen 162 fig1 will appear this screen 162 shows the printing label to.