provided using a single unified control and management system fig5 shows four illustrative communications layers which provide information flow between a web client 502 and a communication module e g smart connect 512 the system 500 comprises four layers including presentation 504 business 506 persistent 508 and interface 510 as described earlier the service processor performs the service logic and displays the service result on a display screen such as web client 502 when the event is determined to be a major event the service processor may communicate this information to the unified control system the embodiments of the invention may be implemented as a computer readable signal medium which may include a propagated data signal with computer readable program code embodied therein e g in baseband or as part of a carrier wave such a propagated signal may take any of a variety of forms including but not limited to electro magnetic optical or any suitable combination thereof a computer readable signal medium may be any computer readable medium that is not a computer readable storage medium and that can communicate propagate or transport a program for use by or in connection with an instruction execution system apparatus or device program code embodied on a computer readable medium may be transmitted using any appropriate medium including but not limited to wireless wireline optical fiber cable radio frequency rf etc or any suitable combination of the foregoing while shown and described herein.