handled by the autocpr system the job tracking tool 110 may obtain information about the availabilities of the posters 141 144 this information may be retrieved at predetermined intervals such as on a daily basis specifically the job tracking tool 110 may include an u201c in box u201d 117 wherein the job tracking tool 110 generates availability data as each of the users access their in box 117 furthermore the job tracking tool 110 may maintain a hierarchy of users as well as analysts for various conditions such as problem resolution notifications quality assurance etc furthermore the job tracking tool 110 may access a directory for user contact information in order to provide problem resolution referrals and notifications for example the tool 110 may utilize a user id from a job to identify and locate the contact information of a user and automatically notify the user of a problem or request completion as described above the job tracking tool 110 may assign jobs to the poster 141 based on a predetermined set of rules such as agreed business rules for instance jobs may be assigned according to the one or more wire centers that are assigned to each of the posters 141 144 it should be noted that one poster may be assigned to multiple wire centers and multiple posters may be.