and the application server 302 a are a subset of the steps from the process as depicted in the embodiment from fig3 after monitoring 304 a user input 306 a this embodiment only matches user input against the indexed customer information 308 a filtering of matching results 310 a display of the obscured matches 314 a and user selection 312 a are the same as in fig3 in this embodiment self identified users are provided access according to the configuration without any account login 316 a the remaining process steps 318 a 324 a are analogous to the account based process in fig3 and the embodiment here is also for making a service appointment 324 a fig4 depicts an exemplary embodiment of the invention as an application interface 400 shown is the u201c instant access u201d or u201c find yourself u201d field 402 a mechanism for logging in with a traditional username password pair 404 and a link to the registration interface 406 in this embodiment of the invention the user is allowed to use name email phone number or vehicle identification number u201c vin u201d as the identifying information used for access 402 fig5 shows the registration interface used in this exemplary embodiment of the invention 500 user personal information is 502 is input by the user through this interface other embodiments provide the user the ability to configure privacy communication and an unlimited variety of personal information relevant to the function of the customer interaction fig6 depicts the application.