telephone number to be dialed when the dedicated key is pressed that is associated with the language that is to be used when responding to the call is the one selected on pressing the key 74 the call will be routed 76 to a particular telephone that is always manned by an operator employed to speak in that language alternatively the programmed number may be for a phone with an automated message in the selected language in alternative embodiments the call could be routed to a switch that is configured to send the call to an appropriate telephone currently manned by someone answering the phone in the particular language either of these mechanisms allows the service provider to be able to ensure that the call will be answered by a person speaking the language specified once the phone has been answered 78 a range of services are available for the user the call may be for technical support 80 for the emergency assistance 82 or for a range of information and leisure support 84 the services include technical support personal support and emergency assistance each query will be answered 86 by an operator speaking in the language of preference the services are linked to the owner of the device and the device itself in this way the service not only provides information useful to the owner of the device but is also supports the continued ability of the owner to access the information through technical support of the device this may be information on how to operate the device enter into additional operating contracts obtain.