wishes to open an account he or she presses the u201c huntington direct u201d button and is connected by voice tdd or data transmission communication to a customer service representative the customer service representative will open the account as requested this voice tdd or data transmission communication option may be chosen from any screen or menu the programmable aspect of the user terminal also allows users to personalize the name of accounts for easy recall for example different savings accounts might be labeled u201c eric 39 s college fund u201d or u201c vacation account u201d after an account is personalized the detailed information regarding these accounts can be accessed by the user if a user wants to personalize his or her account he or she presses the u201c personalized accounts u201d button and a list of all accounts appear on the screen fig1 next the user touches a button beside the account to create a customized name a u201c keyboard u201d appears on the screen asking the user to enter the new name for the account the user enters the information and the terminal asks for a confirmation when the user presses u201c done u201d the screen returns to the list of accounts and the new personalized name appears on the screen once the user confirms the name it appears under the user selected name whenever that account appears on a terminal menu if the user wishes the personalized name appears on.