to be invalid are not dispensed but are stored for notification processing both valid and invalid refill requests are considered to be validated as opposed to unvalidated after the validation process has been performed finally client computer 10 queries the caller whether the caller has another refill request as represented by box 166 if so client computer 10 will then obtain a new prescription number from the client as represented by box 154 otherwise client computer 10 ends the telephone call as represented by box 172 referring now to fig3 a to place client computer 10 on line an operator issues the 34 host on command 34 represented by box 200 the operator must then execute the software of client computer 10 represented by box 206 the 34 host on command 34 executes a simple software program that sets configuration files to be read by client computer 10 client computer 10 checks for incoming telephone calls and performs other tasks as represented by boxes 212 and 218 client computer 10 answers incoming calls represented by box 224 and gives the caller various options for services represented by box 230 thereby continuing to collect specific request information from the patient client computer 10 determines whether the caller has ended the telephone call or made an.