an agent by clicking on one of the u201c speak to agent u201d icons each such u201c speak to agent u201d icon is associated on a one to one basis with data representing one or more characteristics of the web site u2014 user interaction such as a subject code a subscriber identification and optionally network u201c whisper u201d codes the web site may also gather additional charateristics of the web site u2014 user interaction that may be desired such as information about the user and what the user seeks the information could include entries by the user as well as information gleaned from the user 39 s interaction with the web site all of this information provides the context of the user 39 s web interaction and will be referred to in the aggregate as u201c tag 1 u201d each u201c speak to agent u201d icon also contains a url that points to a network based platform when a user clicks on one of the u201c speak to agent u201d icons the user 39 s web browser will initiate a transmission to the corresponding url a server at or associated with the platform site requesting transmission of an html script.