other computer system in various embodiments a system includes a server that provides a business management service to multiple independent customers the server has a template repository having predefined templates that may be used by customers for tasks such as mass mailings the templates are stored as content and not as development objects a configuration storage stores customer changes to the predefined templates to provide customized templates a user interface facilitates selection of customized templates as a function of scope of work and customized templates available for fine tuning corresponding to the scope of work in this manner customers may create customized templates that need not be shared across the entire set of customers using the system a common base for templates like adobe u00ae print forms excel download templates text templates and many other types of templates may be provided fig1 is a block diagram illustrating a document template 100 stored on a business management system according to an example embodiment template 100 is a business object that defines the content format placeholders and the structure for creating new documents having a uniform style business objects are objects used in a business management system to represent business processes they contain.