the incident tracking module 16 in coordination with workflow module 20 enables the overall number of incident objects to be monitored and managed once an incident object has been created the overall remediation process in accordance to the created and selected workflow process instance may be monitored by an assigned human resource for high level monitoring in remediation mode 24 workflow module 20 executes one or more workflow process instances in an attempt to remediate a designated incident workflow process instances for each incident object may be assigned by assignment module 18 execution of the workflow process instance may include implementing one or more steps of the workflow process each of which may be made up of one or more work items depending on the status or outcome of a given step or work item the workflow transitions the process or part of the process to one or more other steps work items or can trigger another incident as specified when the workflow instance was created in some steps multiple work items may be performed in parallel work items and or steps within a workflow process instance may be manually and or automatically executed manual work items may require manual response from an assigned human resource e g user role in order to be completed the human resource assignment for one or more manual work items may be specified when the workflow process instance is initially designed in the manner described above a human resource may be a user system administrator and or analyst among others things the human resource may be delegated a work item based on their role e g system administrator analyst etc and or identity e g user identifier name etc a notification may be sent to a human resource e.