invention levels of access security may be implemented for example one associate may have full access to the itinerary and active states of another associate via password where as another associate may only access certain active states but not the itinerary and so on various security techniques that are known in the art could be employed such as encryption password etc it will be apparent to one with skill in the art that an rtid application of the present invention could be interfaced with existing routing applications and status reporting software without departing from the spirit and scope of the present invention for example an rtid may be interfaced with agent reporting software thereby enhancing the method of agent real time status reporting by making it viewable to the user instead of transparent to the user further enhancement is provided by allowing a user to use the rtd interface from a pc to initiate a communication it will further be apparent to those with skill in the art that there are many items of information and many sorts of information that may be accessed and presented on a real time interactive directory according to embodiments of the present invention that are not shown in the embodiments above but which will clearly fall within the spirit and scope of the invention the directory for.