this example the selected response template 50 is u201c directions legoland u00ae california u201d 715 in fig8 the knowledge entities viewset tab 470 is selected in this example user interface 400 is used to define links between the selected category 210 in the categorization area 410 and business objects namely experts 46 and quick solutions 48 in the linking area 420 in alternative implementations the linking area 420 could also provide a separate experts viewset tab not shown for defining links between a selected category and experts 46 when the knowledge entities tab 470 is selected the linking area 420 displays a row 810 for linking business objects to a selected category and a response preview area 820 for entering modifying and displaying a response template for use with the business object displayed in the row 810 in this example the selected driving directions category 210 can be linked to a document i e a quick solution 48 stored in a knowledge base by entering the name e g filename of the document in a title column 825 in the row 810 in a u201c kb name u201d column 830 the user can enter the name of a knowledge base in which the document identified in the title column 825 can be found alternatively the kb name column 830 may be automatically filled in when the document in the title column 825 is entered although only one row namely the row 810 is shown in this example a user can manipulate the scroll keys 840 to display other rows if any the user may also link additional documents to the driving directions category 210 by selecting the add entry button 845 the.