Three words... NOT LOUD ENOUGH!

This is from a customer who has paid for your videos. Not to download them because I have no room in my phone to do so but to just give you the money because I used to stream your videos nightly.  

Your videos are great but your customer service is not. You think of customer as unintelligent and incapable of determining the level of volume for your videos. Even more so you discriminate against the hearing impaired. If a room is dead silent I can listen to your videos over the speakers that are built into my sleep mask and faintly hear it. But if the wife turns on the sleep noise machine to comfort the baby, I can no longer hear anything. If the baby is in his room and the wife turns on a fan, I can no longer hear it. I have commented with this very issue on several videos and the only time I get is "fill out a contract form and I'll send you louder versions". Like I said I have no room to download them. Nor should I have to. If the test of the world gets to stream them then why can't is hearing impaired do so to?
My customer service is actually stellar, but I can't help you if you don't contact me directly!
YouTube and my download package are entirely different things.
Please fill out my contact form: http://www.jodyhatton.com/contact/
We'll get this resolved quickly!
Justin Michaels