I wear hearing aids that sync up with my OtiCon 1 hearing aids.  Does this not work with them?  I can hear when you are talking then it goes silent when it is suppose to be going to the program.
Listen to the earpieces one at a time -- if you hear a steady solid tone in each ear, great! If you hear a pulsating sound with both of them in, perfect!
Rev. Greg Michael USN RET.