What to do with my expired Groupon deals?
Ask the dealer to make you a solid

Man Consulting a Dealer The easiest way to extend the full value of your Groupon product past the expiration date is to ask the issuing dealer to give you a solid statement and waive the stated expiration date. See more with the help of the Groupon live chat.

In most cases, it will have its full discretion (but no obligation) to do so in accordance with Groupon’s Terms of Sale.

If you’re feeling genuinely generous or just plain enterprising, you can extend the date indefinitely without depreciating its full value. If you paid $ 50 for a Groupon that entitles you to $ 50 off a $ 100 massage, you still get that massage at half the price.

If the trader is not feeling that generous, they may want to compromise. Maybe they’ll cut that discount from $ 50 to $ 25. Hey, that’s still 25% off a $ 100 massage. Or, you can redeem the face value of your Groupon without reaching the required spending threshold — a budget-friendly gesture that will bring you so much closer to your next Groupon purchase.

If the unexpected happens and you are unable to travel within the prescribed time limit, you will get back a large part (though likely not all) of your non-refundable travel expenses. Read more about the Groupon cancel issue.

2. Escalate to management when warranted

If the representative of the issuing retailer refuses to adhere to some or all of the promotional value on your Groupon voucher or store, persevere. Ask to speak to a manager or owner politely but firmly and do not give in until you do.

In the age of Yelp and Facebook, ordinary customers have exceptional leverage. While you should never lose sight of the fact that if you kept an eye on the expiration date of your Groupon product you wouldn’t find yourself in this situation, you have the right to remind the person you are talking to that a good turn deserves another — and vice versa.

3. Ask Groupon to intervene at the dealer

If the dealer refuses to move, get Groupon involved.

Legally, Groupon’s customer support team cannot force a merchant to adhere to the promotional value of a voucher after the specified expiration date, or to extend a travel booking or redemption period beyond the allotted window.

However, they can and will force merchants to adhere to the face value of an expired coupon or deal, no matter how old they are. For Groupon refund, please read our detailed guide available on the website.
['Robin Scherbatsky']
['Deal']