Case study: Rethinking the IA of a security website
Fidelity ADT Security Services is a South African based company that offers a wide range of security products and services. This extensive list of product and services, together with other content of the website, had to be reorganised in a manner that is logical and easily navigatable by the user.

As with most industries, the terminology used by professionals in the field often has limited meaning for the average person. The challenge for this project was two-fold:

Categorise a large number of security concepts in a logical and understandable manner without distorting the original meaning.

in a logical and understandable manner without distorting the original meaning. Avoid ambiguous terms and labels. Below is an example of services offered by Fidelity ADT. Both are in essence a “panic button” to request an Armed response service but they are assigned to different categories.
['Marli Ritter']
['Card Sorting', 'Content Audit', 'Information Architecture', 'Case Study', 'UX']