the website now has a reset button where you can dismiss your old application and restart a new one. i would suggest trying that because you may be running into problems with the website trying to access information from your previous application. in general the website is operating much better and people are having greater success. if the website gets too many users at a time it will tell you to try back and will email you with a link putting you at the front of the queue when the website has fewer issues.
i keep getting shut out of the healthcare. gov site because of problems with their site. . i can never finish our application. what can i do to get health insurance before dec. 23rd?