they absolutely have information about 2014 plans and should have provided you with that. try healthcare. gov again. it's not great but it is improved and you should now be able to see what plans are available to you. if you can't get through you can at least start to get an idea of what plans you might have access to by checking out webmd's health insurance advisor tool: <link>.
i recently contacted blue cross after 3 weeks of no way to get into the health insurance marketplace. . they pressed very hard to get me signed up now under their 2013 plan and started asking about existing health conditions. they say they do not know if they will have any info on their 2014 plans they can share before 12/15 or even by the end of march 2014. is this really true or just another sales pitch to get me to buy health insurance at higher rates now? i've been uninsurable for over 10 years.