Provide the theme summaries for the following conversation: 

#Person1#: Hello! We'Ve been waiting for our lunch order for over an hour. Did you forget our order?
#Person2#: I'm sorry, sir. Could you tell me your name and order again, please? I'll check on the delay.
#Person1#: The name's Stanley Morris and the order was for two chef's salads.
#Person2#: Thank you, Mr. Morris. Please wait one moment and let me check on the order. Would you like anything to drink, sir? On the house.

Summary: 
Stanley's lunch order delayed for over an hour. #Person2# apologizes and checks on the order.