A triage system was developed around the Siebel CRM (software tool) to achieve this objective. 
Siebel CRM
During the influenza-A pandemic, Salud Responde played a very important role.  This allowed the Salud Responde staff to establish the severity of the patient depending on the symptoms and the risk factors of the patient, as well as being able to inform, give health advice or refer the patient to medical centres if necessary.


 All patients (a total of 56,497) who were attended by Salud Responde within its influenza-A service portfolio have been included.


 Patients who were attended by Salud Responde.


 The data have been extracted from the Salud Responde data base.


 Salud Responde attended to 56,497 patients during the influenza-A pandemic, of whom 48,287 patients did not require health care.


 Salud Responde attended to 56,497 patients, of whom 48,287 patients did not require health care. 
Salud Responde