Mobile instant messaging (MIM) tools, such as WhatsApp, have transformed global communication practice.  To address this gap, WhatsApp groups were implemented and researched in a rural setting in Malawi.


 The multi-site case study research triangulated interviews and focus groups of CHWs and facilitators with the thematic qualitative analysis of the actual conversations on WhatsApp.  A survey with open questions and the quantitative analysis of WhatsApp conversations were used as supplementary triangulation sources.


 Despite some challenges and constraints, the implementation of WhatsApp was received positively by the CHWs and it was found to be a useful tool to support distributed rural health work.
WhatsApp
Mobile instant messaging (MIM) tools, such as WhatsApp, have transformed global communication practice.  To address this gap, WhatsApp groups were implemented and researched in a rural setting in Malawi.


 The multi-site case study research triangulated interviews and focus groups of CHWs and facilitators with the thematic qualitative analysis of the actual conversations on WhatsApp.  A survey with open questions and the quantitative analysis of WhatsApp conversations were used as supplementary triangulation sources.


 Despite some challenges and constraints, the implementation of WhatsApp was received positively by the CHWs and it was found to be a useful tool to support distributed rural health work.
WhatsApp
Mobile instant messaging (MIM) tools, such as WhatsApp, have transformed global communication practice.  To address this gap, WhatsApp groups were implemented and researched in a rural setting in Malawi.


 The multi-site case study research triangulated interviews and focus groups of CHWs and facilitators with the thematic qualitative analysis of the actual conversations on WhatsApp.  A survey with open questions and the quantitative analysis of WhatsApp conversations were used as supplementary triangulation sources.


 Despite some challenges and constraints, the implementation of WhatsApp was received positively by the CHWs and it was found to be a useful tool to support distributed rural health work.
WhatsApp