<p>A possibility is, that you lack the latest Silverlight update.</p>

<p>I had this problem on some Windows and Mac OS X machines recently.</p>

<p>Maybe you can try to install the latest version: <a href="https://www.microsoft.com/silverlight/" rel="nofollow noreferrer">https://www.microsoft.com/silverlight/</a> I think it's worth a try.</p>

CC BY-SA 3.0
2016-11-29T04:25:50.837Z
I actually have the latest version of silverlight on my computer. :(  Thank you for helping.
LizB
CC BY-SA 3.0
2016-11-29T20:14:25.280Z
Have a look at C:\Users\<User>\AppData\Local\LEGO\MINDSTORMS EV3\crashreports\ if there are any files (crash reports). This path may be a little bit different on Windows 8. This example is from Windows 10.
Fabian Deitelhoff
CC BY-SA 3.0
2016-11-28T20:50:10.957Z
2016-11-28T20:50:10.957Z
Fabian Deitelhoff
<p>EV3 software used to work on my laptop.  Now it does not load any more.  When I double click on the LEGO Mindstorms icon.  It starts the procedure of loading the software.  Then it stuck there and won't go further.  I tried to remove the software and reinstall it.  Nothing helps.  Has anyone else got into this problem before?</p>

<ev3>
Installed EV3 software on Win 8 and it won't load
LizB
# Installed EV3 software on Win 8 and it won't load

(Asked by: username_0 on 2016-11-27)

EV3 software used to work on my laptop. Now it does not load any more. When I double click on the LEGO Mindstorms icon. It starts the procedure of loading the software. Then it stuck there and won't go further. I tried to remove the software and reinstall it. Nothing helps. Has anyone else got into this problem before?

**Tags:** ev3


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## 1 answers

### Answer by username_1 on 2016-11-28. Score: 1

A possibility is, that you lack the latest Silverlight update.

I had this problem on some Windows and Mac OS X machines recently.

Maybe you can try to install the latest version: <https://www.microsoft.com/silverlight/> I think it's worth a try.

> **Comments:**
> **username_0**: I actually have the latest version of silverlight on my computer. :(  Thank you for helping.  
> **username_1**: Have a look at C:\Users\<User>\AppData\Local\LEGO\MINDSTORMS EV3\crashreports\ if there are any files (crash reports). This path may be a little bit different on Windows 8. This example is from Windows 10.  

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