<p>This is a <a href="https://github.com/foosel/OctoPrint/issues/2474" rel="nofollow noreferrer">known issue (WIFI fine, but no internet connection to install plugins)</a> and could well be related to firewall or blocking of certain ports by your Internet Service Provider (ISP).</p>

<p>I quote from the provided link (OctoPrint issue tracker):</p>

<blockquote>
  <p>Disabling the connectivity check did fix the repository access. The check was configure to use google (8.8.8.8) on port various ports (22, 53, 5000, etc. Not sure the default). I do not have any firewall set up outgoing, unless it is buried in the Raspberian install that I am not aware of.</p>
</blockquote>

<hr>

<blockquote>
  <p>I stumbled across this issue with the same problem, and I fixed the connectivity check by changing the IP to OpenDNS with 1.1.1.1 instead of the Google DNS 8.8.8.8 set by default.</p>
</blockquote>

<hr>

<blockquote>
  <p>For me this issue was resolved when I update Date+Time on the raspberry...</p>
</blockquote>

CC BY-SA 4.0
2019-07-16T13:15:16.330Z
For the record, 1.1.1.1 (and 1.0.0.1) is operated by CloudFlare, not OpenDNS (208.67.222.222 and 208.67.220.220).
Andrew Morton
CC BY-SA 4.0
2019-07-16T09:29:04.260Z
2019-07-16T09:29:04.260Z
0scar
<p>I have installed OctoPi on my Raspberry Pi 3B+, that is connected to an MKS GEN L v1.0 motherboard for my 3D printer  (Ender 3 Pro). When I open my OctoPrint into a browser I can use it, but I wanted to install some plugins. First time I had an error that said my server was offline, after connecting my Raspberry to WiFi and setting up a static ip-address, I've connected my Raspberry to my main board, after that it said the status of OctoPrint was operational, so I expected it will work.</p>

<p>Sadly, it says that my installation doesn't have internet, so I still couldn't install plugins. I see that in the "connectivity check" my host is 8.8.8.8 and my port 53; I've pressed on test and there it said "server is unreachable".</p>

<p>What am I supposed to do?</p>

<octoprint>
I can't install plugins on OctoPrint?
Alex Groza
# I can't install plugins on OctoPrint?

(Asked by: username_0 on 2019-07-16)

I have installed OctoPi on my Raspberry Pi 3B+, that is connected to an MKS GEN L v1.0 motherboard for my 3D printer (Ender 3 Pro). When I open my OctoPrint into a browser I can use it, but I wanted to install some plugins. First time I had an error that said my server was offline, after connecting my Raspberry to WiFi and setting up a static ip-address, I've connected my Raspberry to my main board, after that it said the status of OctoPrint was operational, so I expected it will work.

Sadly, it says that my installation doesn't have internet, so I still couldn't install plugins. I see that in the "connectivity check" my host is 8.8.8.8 and my port 53; I've pressed on test and there it said "server is unreachable".

What am I supposed to do?

**Tags:** octoprint


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## 1 answers

### Answer by username_1 on 2019-07-16. Score: 2

This is a [known issue (WIFI fine, but no internet connection to install plugins)](https://github.com/foosel/OctoPrint/issues/2474) and could well be related to firewall or blocking of certain ports by your Internet Service Provider (ISP).

I quote from the provided link (OctoPrint issue tracker):

> Disabling the connectivity check did fix the repository access. The check was configure to use google (8.8.8.8) on port various ports (22, 53, 5000, etc. Not sure the default). I do not have any firewall set up outgoing, unless it is buried in the Raspberian install that I am not aware of.

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> I stumbled across this issue with the same problem, and I fixed the connectivity check by changing the IP to OpenDNS with 1.1.1.1 instead of the Google DNS 8.8.8.8 set by default.

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> For me this issue was resolved when I update Date+Time on the raspberry...

> **Comments:**
> **username_2**: For the record, 1.1.1.1 (and 1.0.0.1) is operated by CloudFlare, not OpenDNS (208.67.222.222 and 208.67.220.220).  

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