Answers.Body: <p>CiviCRM is open source software so there isn't so much a 'company' to go to for help as a 'community'. Within that community there are Partners who can provide professional support but they and many other users also provide a lot of free help through StackExchange (SE) and via chat.civicrm.org.</p>
  
  <p>If it would help, we could have a quick skype call (~20 mins) just to help sort out some basics from you, and then via SE etc help you with your more specific issues.</p>
  
  <p>You can ping me via peter.davis59 on skype if you have it, or I can supply an email if you do not.</p>
  
  <p>Otherwise, to help you find what CMS you have (which may help folk help you) you could try to go to your /user or /wp-admin - the former would confirm it was Drupal CMS (the website that sits in front of CiviCRM), the latter would be WordPress. Or your site might be Joomla.</p>
  
  <p>Going to eg /user would then help you 'request a new password' if there is already an account that was set up (hopefully you can access the email of the person who is no longer on staff). With that new login you should then be able to access the CMS and through that, find a link to CiviCRM for your site.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-10-29T18:59:27.370Z
Answers.Text: woops typed wrong skype account id, have changed.
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-10-29T19:56:55.320Z
Answers.Text: Not sure where you are based Hillary but if Pete's NZ timezone is difficult for you, I could offer the same from UK.
Answers.UserDisplayName: Aidan
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-10-29T18:58:36.043Z
Answers.LastActivityDate: 2018-10-29T18:58:36.043Z
Answers.UserDisplayName: petednz - fuzion
Body: <p>No one at our organization knows how to use Civi. The person who set it up is no longer on staff. How do we even get in touch with someone? We urgently need to get into our account on the Civi website and have no idea how to update the login credentials. Please help!</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T18:47:22.400Z
Comments.Text: Do you know how to login to your CMS? What CMS are you using?
Comments.UserDisplayName: Andy Burns
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T18:50:07.440Z
Comments.Text: I don't even know what a CMS is.
Comments.UserDisplayName: Hillary
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T18:57:46.853Z
Comments.Text: Wordpress, Drupal, Joomla? What is the URL? This sounds more like a personnel issue, a former staff member should be providing you access. Or are they unwilling?
Comments.UserDisplayName: Andy Burns
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T19:14:57.657Z
Comments.Text: I'm sorry, but it's an account security issue. The staff member who set it up is no longer here, and we have no access to the account. WordPress hosts it and we have access to that site, but we cannot log in to civicrm.org.
Comments.UserDisplayName: Hillary
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T19:27:03.773Z
Comments.Text: You do not login to civicrm.org. CiviCRM is hosted right with your Wordpress website. So you login there. If you tell us the URL we can tell you the host. The host should be able to help you gain access as well. Option 2 here may be needed https://wpengine.com/support/how-do-i-reset-my-wp-admin-password/
Comments.UserDisplayName: Andy Burns
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T19:32:55.637Z
Comments.Text: also may be a WP permissions issue for the folk who can log in - try finding the person on staff who has the highest access to WP - they may be able to provide others with access to CiviCRM
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T19:34:11.540Z
Comments.Text: We have access to the WordPress site. But there are reports set up somewhere that appear nowhere in WordPress...
Comments.UserDisplayName: Hillary
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T21:57:27.713Z
Comments.Text: once you are logged in to WP can you get to this url <yoursite>/wp-admin/admin.php?page=CiviCRM
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-31T19:12:46.197Z
Comments.Text: Hillary - did you have any luck getting into Civi?  Do let us know if you have a chance.
Comments.UserDisplayName: Lesley Carter - BackOffice
Tags: <database>
Title: Completely lost. Help!
ThreadText: # Completely lost. Help!
  
  (Asked by: username_0 on 2018-10-29)
  
  No one at our organization knows how to use Civi. The person who set it up is no longer on staff. How do we even get in touch with someone? We urgently need to get into our account on the Civi website and have no idea how to update the login credentials. Please help!
  
  **Tags:** database
  
  > **Comments:**
  > **username_1**: Do you know how to login to your CMS? What CMS are you using?  
  > **username_0**: I don't even know what a CMS is.  
  > **username_1**: Wordpress, Drupal, Joomla? What is the URL? This sounds more like a personnel issue, a former staff member should be providing you access. Or are they unwilling?  
  > **username_0**: I'm sorry, but it's an account security issue. The staff member who set it up is no longer here, and we have no access to the account. WordPress hosts it and we have access to that site, but we cannot log in to civicrm.org.  
  > **username_1**: You do not login to civicrm.org. CiviCRM is hosted right with your Wordpress website. So you login there. If you tell us the URL we can tell you the host. The host should be able to help you gain access as well. Option 2 here may be needed https://wpengine.com/support/how-do-i-reset-my-wp-admin-password/  
  > **username_2**: also may be a WP permissions issue for the folk who can log in - try finding the person on staff who has the highest access to WP - they may be able to provide others with access to CiviCRM  
  > **username_0**: We have access to the WordPress site. But there are reports set up somewhere that appear nowhere in WordPress...  
  > **username_2**: once you are logged in to WP can you get to this url <yoursite>/wp-admin/admin.php?page=CiviCRM  
  > **username_3**: username_0 - did you have any luck getting into Civi?  Do let us know if you have a chance.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2018-10-29. Score: 4
  
  CiviCRM is open source software so there isn't so much a 'company' to go to for help as a 'community'. Within that community there are Partners who can provide professional support but they and many other users also provide a lot of free help through StackExchange (SE) and via chat.civicrm.org.
  
  If it would help, we could have a quick skype call (~20 mins) just to help sort out some basics from you, and then via SE etc help you with your more specific issues.
  
  You can ping me via peter.davis59 on skype if you have it, or I can supply an email if you do not.
  
  Otherwise, to help you find what CMS you have (which may help folk help you) you could try to go to your /user or /wp-admin - the former would confirm it was Drupal CMS (the website that sits in front of CiviCRM), the latter would be WordPress. Or your site might be Joomla.
  
  Going to eg /user would then help you 'request a new password' if there is already an account that was set up (hopefully you can access the email of the person who is no longer on staff). With that new login you should then be able to access the CMS and through that, find a link to CiviCRM for your site.
  
  > **Comments:**
  > **username_2**: woops typed wrong skype account id, have changed.  
  > **username_4**: Not sure where you are based username_0 but if Pete's NZ timezone is difficult for you, I could offer the same from UK.  
  
  ---
  
  