Answers.Body: <p>The first thing to check is that both the MTE extension <em>and</em> Mandrill are properly configured. For instance, are soft bounces configured to be returned to CiviCRM?  See here for instructions on configuration:  <a href="https://github.com/JMAConsulting/biz.jmaconsulting.mte" rel="nofollow">https://github.com/JMAConsulting/biz.jmaconsulting.mte</a></p>
  
  <p>I believe bounces are passed on to CiviCRM's standard bounce processing. You may need to check that the bounce reasons and soft bounce thresholds are correctly set (need to do a little mysql magic for that though).</p>
  
  <p>Remember that contacts are not put on hold until the soft bounce threshold is met.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-09-22T14:13:27.537Z
Answers.Text: Thanks Dave - The extension does pass on the bounces correctly. So to answer my own question. No, it is not the expected behaviour. 
  
  I was able to verify this on a test instance. Now I need to figure out why a particular site is not doing it correctly even though it seems to be set-up correctly.
Answers.UserDisplayName: Sanjay Jain
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-09-16T23:19:22.987Z
Answers.LastActivityDate: 2015-09-16T23:19:22.987Z
Answers.UserDisplayName: DaveD
Body: <p>Drupal 7.36 - CiviCRM 4.5.8 - Mandrill Transactional Emails 1.5</p>
  
  <p>The system is correctly putting a hard bounce contact on hold, the soft bounce is not yet on hold. But I am not seeing the bounces reported by Mandrill on the report bounces.</p>
  
  <p>Is this the expected behaviour? </p>
  
Tags: <civimail><civireport><mandrill>
Title: Should CiviMail report show bounces when using the Mandrill extension?
ThreadText: # Should CiviMail report show bounces when using the Mandrill extension?
  
  (Asked by: username_0 on 2015-09-15)
  
  Drupal 7.36 - CiviCRM 4.5.8 - Mandrill Transactional Emails 1.5
  
  The system is correctly putting a hard bounce contact on hold, the soft bounce is not yet on hold. But I am not seeing the bounces reported by Mandrill on the report bounces.
  
  Is this the expected behaviour?
  
  **Tags:** civimail, civireport, mandrill
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2015-09-16. Score: 1 | Accepted answer
  
  The first thing to check is that both the MTE extension *and* Mandrill are properly configured. For instance, are soft bounces configured to be returned to CiviCRM? See here for instructions on configuration: <https://github.com/JMAConsulting/biz.jmaconsulting.mte>
  
  I believe bounces are passed on to CiviCRM's standard bounce processing. You may need to check that the bounce reasons and soft bounce thresholds are correctly set (need to do a little mysql magic for that though).
  
  Remember that contacts are not put on hold until the soft bounce threshold is met.
  
  > **Comments:**
  > **username_0**: Thanks Dave - The extension does pass on the bounces correctly. So to answer my own question. No, it is not the expected behaviour.   I was able to verify this on a test instance. Now I need to figure out why a particular site is not doing it correctly even though it seems to be set-up correctly.  
  
  ---
  
  