Answers.Body: <p>There is a CMS (e.g. drupal/wordpress) permission for <code>CiviCRM: merge duplicate contacts</code> and you also need &quot;Delete contacts&quot; permission. Does your user account have those permissions?</p>
  <p>Also try it with a search for contacts, and then from the Actions dropdown on the results page there is an option to merge contacts.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T16:25:54.493Z
Answers.Text: Thanks!  I am an administrator so do have both those permissions on my account, but I still don't see the menu option "Contacts > Find and Merge Duplicate Contacts".  I was able to see the merge contacts options from the search results page.
Answers.UserDisplayName: erin
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T17:21:18.487Z
Answers.Text: Ok interesting. If you directly visit `/civicrm/contact/deduperules` and you're able to see it, then possibly someone has just removed the menu entry. You can check that at Administer - Customize - Navigation.
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T18:49:44.960Z
Answers.Text: So I am able to see the rules when I go directly to that url.  When I go to the navigation I see the find and merge duplicates listed under contacts, but it still doesn't show in my menu. Very strange - can I share an image on here?
Answers.UserDisplayName: erin
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T19:05:52.017Z
Answers.Text: Figured it out - the permission on the menu item had 2 Civi permissions using the OR operator.  When I switched it to AND operator, I can now see the "Find and Merge Duplicates" menu item!
Answers.UserDisplayName: erin
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T19:29:30.910Z
Answers.Text: Glad you figured it out! Although that sounds backwards doesn't it? If you can see it with AND you should see it with OR. Maybe saving it cleared a cache glitch?
Answers.UserDisplayName: Demerit
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-09-13T15:37:43.400Z
Answers.LastActivityDate: 2022-09-13T15:37:43.400Z
Answers.UserDisplayName: Demerit
Body: <p>I am brand new to CiviCRM and trying to clean up a very messy database.  I read the user guide for deduping and merging, and it made it seem like this is a built in feature I should find under contacts, but I do not have that option?
  Thanks</p>
  
Tags: <duplicate-contacts>
Title: Deduping and Merging missing
ThreadText: # Deduping and Merging missing
  
  (Asked by: username_0 on 2022-09-13)
  
  I am brand new to CiviCRM and trying to clean up a very messy database. I read the user guide for deduping and merging, and it made it seem like this is a built in feature I should find under contacts, but I do not have that option?
  Thanks
  
  **Tags:** duplicate-contacts
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2022-09-13. Score: 2 | Accepted answer
  
  There is a CMS (e.g. drupal/wordpress) permission for `CiviCRM: merge duplicate contacts` and you also need "Delete contacts" permission. Does your user account have those permissions?
  
  Also try it with a search for contacts, and then from the Actions dropdown on the results page there is an option to merge contacts.
  
  > **Comments:**
  > **username_0**: Thanks!  I am an administrator so do have both those permissions on my account, but I still don't see the menu option "Contacts > Find and Merge Duplicate Contacts".  I was able to see the merge contacts options from the search results page.  
  > **username_1**: Ok interesting. If you directly visit `/civicrm/contact/deduperules` and you're able to see it, then possibly someone has just removed the menu entry. You can check that at Administer - Customize - Navigation.  
  > **username_0**: So I am able to see the rules when I go directly to that url.  When I go to the navigation I see the find and merge duplicates listed under contacts, but it still doesn't show in my menu. Very strange - can I share an image on here?  
  > **username_0**: Figured it out - the permission on the menu item had 2 Civi permissions using the OR operator.  When I switched it to AND operator, I can now see the "Find and Merge Duplicates" menu item!  
  > **username_1**: Glad you figured it out! Although that sounds backwards doesn't it? If you can see it with AND you should see it with OR. Maybe saving it cleared a cache glitch?  
  
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