Answers.Body: <p>I had a similar problem with Drupal - but after updating the extension and the app to the latest version 4.1.1 the app works like a dream :-)</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-09-12T16:59:20.393Z
Answers.LastActivityDate: 2019-09-12T16:59:20.393Z
Answers.UserDisplayName: Davy Ivins
Answers.Body: <p>There could be few reasons:
  1. Please check the correct extension is installed. You need to install <em>CiviMobileAPI</em> extension (<a href="https://civicrm.org/extensions/civimobileapi" rel="nofollow noreferrer">https://civicrm.org/extensions/civimobileapi</a>), not CiviMobile. You can find installation steps here <a href="https://civimobile.agiliway.com/#how-to-start" rel="nofollow noreferrer">https://civimobile.agiliway.com/#how-to-start</a>.</p>
  
  <ol start="2">
  <li>What CMS do you use?
  
  <ul>
  <li>If you use Drupal or Joomla then there should be no problem. Please check that you specify proper URL paying attention to http/https and www or without www.</li>
  <li>if you use WP then there is a bug in core CiviCRM API which prevents API works correctly. Please start reading here for more details <a href="https://github.com/civicrm/civicrm-core/pull/12813#issuecomment-428152827" rel="nofollow noreferrer">https://github.com/civicrm/civicrm-core/pull/12813#issuecomment-428152827</a><br>
  As an immediate solution, we are preparing API fix patch WP clients. It will include our quick fix and instruction how to install in. 
  Please write us at civicrm@agiliway.com IF you use WP.</li>
  </ul></li>
  </ol>
  
  <p>If it still does not work then please write us (civicrm@agiliway.com) so we can investigate the problem. </p>
  
  <p>Thank you,
   Sergiy</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-11-02T09:50:30.097Z
Answers.Text: Sergiy's answer is correct. The issue that causes the problem is that there is already an extension available through the CiviCRM extensions interface called CiviMobile. So I installed that and obviously it didn't work with Agilway's extension. Following Sergiy's advice the extension works perfectly.
Answers.UserDisplayName: Tony Horrocks
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-11-09T16:28:02.090Z
Answers.Text: Regarding WordPress. I provided the API patch in [another thread](https://civicrm.stackexchange.com/a/27283/5475)
Answers.UserDisplayName: Sergiy Korniyenko
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-12-01T12:10:27.687Z
Answers.Text: Absolutely, the confusion was due to two different extensions with similar names.
Answers.UserDisplayName: Aivars
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-11-02T06:44:40.653Z
Answers.LastActivityDate: 2018-11-02T06:44:40.653Z
Answers.UserDisplayName: Sergiy Korniyenko
Body: <p>I installed:</p>
  
  <ul>
  <li>CiviMobile extension in CiviCRM;</li>
  <li>CiviMobile app on Android.</li>
  </ul>
  
  <p>When I try to login using mobile browser, CiviCRM works. Loging in with same credentials in CiviMobile app does not work, it says: Sorry. We were not able connecting your CiviCRM server.</p>
  
  <p>Logging into the demo server works.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-10-29T22:17:10.947Z
Comments.Text: Does not work for me either.
Comments.UserDisplayName: Tony Horrocks
Tags: <extension>
Title: CiviMobile: Can't log into CiviCRM using CiviMobile
ThreadText: # CiviMobile: Can't log into CiviCRM using CiviMobile
  
  (Asked by: username_0 on 2018-10-27)
  
  I installed:
  
  * CiviMobile extension in CiviCRM;
  * CiviMobile app on Android.
  
  When I try to login using mobile browser, CiviCRM works. Loging in with same credentials in CiviMobile app does not work, it says: Sorry. We were not able connecting your CiviCRM server.
  
  Logging into the demo server works.
  
  **Tags:** extension
  
  > **Comments:**
  > **username_1**: Does not work for me either.  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_3 on 2018-11-02. Score: 4 | Accepted answer
  
  There could be few reasons:
  1. Please check the correct extension is installed. You need to install *CiviMobileAPI* extension (<https://civicrm.org/extensions/civimobileapi>), not CiviMobile. You can find installation steps here <https://civimobile.agiliway.com/#how-to-start>.
  
  2. What CMS do you use?
     * If you use Drupal or Joomla then there should be no problem. Please check that you specify proper URL paying attention to http/https and www or without www.
     * if you use WP then there is a bug in core CiviCRM API which prevents API works correctly. Please start reading here for more details <https://github.com/civicrm/civicrm-core/pull/12813#issuecomment-428152827>  
       As an immediate solution, we are preparing API fix patch WP clients. It will include our quick fix and instruction how to install in.
       Please write us at civicrm@agiliway.com IF you use WP.
  
  If it still does not work then please write us (civicrm@agiliway.com) so we can investigate the problem.
  
  Thank you,
  Sergiy
  
  > **Comments:**
  > **username_1**: Sergiy's answer is correct. The issue that causes the problem is that there is already an extension available through the CiviCRM extensions interface called CiviMobile. So I installed that and obviously it didn't work with Agilway's extension. Following Sergiy's advice the extension works perfectly.  
  > **username_3**: Regarding WordPress. I provided the API patch in [another thread](https://civicrm.stackexchange.com/a/27283/5475)  
  > **username_0**: Absolutely, the confusion was due to two different extensions with similar names.  
  
  ---
  
  ### Answer by username_2 on 2019-09-12. Score: 1
  
  I had a similar problem with Drupal - but after updating the extension and the app to the latest version 4.1.1 the app works like a dream :-)
  
  
  ---
  
  