Answers.Body: <p>This is now fixed. The solution was to upgrade CiviCRM to the latest version.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-09-22T19:57:15.923Z
Answers.LastActivityDate: 2020-09-22T19:57:15.923Z
Answers.UserDisplayName: Richard Ellwood
Body: <p>When the recipients of my mailing try to click on the &quot;Unsubscribe&quot; link the user is taken to a generic/undefined page that reads: &quot;CiviCRM  Do not delete this page. Page content is generated by CiviCRM.&quot;  The user is also not marked as having opted-out of all bulk mailings.</p>
  <p>The link generated is generated via {action.optOutUrl} which yields &quot;http://besanthill.nfshost.com/civicrm?page=CiviCRM&amp;q=civicrm%2Fmailing%2Foptout&amp;reset=1&amp;jid=244&amp;qid=7847&amp;h=0db2c5d63683bd63&quot;, for example.</p>
  <p>I've looked at the suggestions on <a href="https://civicrm.stackexchange.com/questions/2495/civimail-unsubscribe-link-goes-to-an-empty-wordpress-page">this post</a> but the CMS base page and the permissions appear to be set correctly (that is, &quot;access CiviMail subscribe/unsubscribe pages&quot; is enabled for anonymous.)  And ideas?</p>
  <p>Thanks in advance,
  Richard</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-21T20:03:54.770Z
Comments.Text: pls state the version you are on, and whether any other pages such as a payment confirmation are not working
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-21T20:52:21.347Z
Comments.Text: I am running CiviCRM 5.24.5.  I have never attempted to use any other pages such as payment confirmation.
Comments.UserDisplayName: Richard Ellwood
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-22T08:38:48.287Z
Comments.Text: Also which version of WordPress? If it's 5.5+ then you will have to upgrade CiviCRM.
Comments.UserDisplayName: Christian Wach
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-22T16:46:46.903Z
Comments.Text: WP is 5.5.1.  Ok, I'll look into upgrading CiviCRM
Comments.UserDisplayName: Richard Ellwood
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-09-22T19:56:30.080Z
Comments.Text: I upgraded CiviCRM and the issue went away.  Thanks for your help!
Comments.UserDisplayName: Richard Ellwood
Tags: <civimail><unsubscribe><opt-out>
Title: CiviMail Unsubscribe link goes to a generic/undefined Wordpress page
ThreadText: # CiviMail Unsubscribe link goes to a generic/undefined Wordpress page
  
  (Asked by: username_0 on 2020-09-21)
  
  When the recipients of my mailing try to click on the "Unsubscribe" link the user is taken to a generic/undefined page that reads: "CiviCRM Do not delete this page. Page content is generated by CiviCRM." The user is also not marked as having opted-out of all bulk mailings.
  
  The link generated is generated via {action.optOutUrl} which yields "http://besanthill.nfshost.com/civicrm?page=CiviCRM&q=civicrm%2Fmailing%2Foptout&reset=1&jid=244&qid=7847&h=0db2c5d63683bd63", for example.
  
  I've looked at the suggestions on [this post](https://civicrm.stackexchange.com/questions/2495/civimail-unsubscribe-link-goes-to-an-empty-wordpress-page) but the CMS base page and the permissions appear to be set correctly (that is, "access CiviMail subscribe/unsubscribe pages" is enabled for anonymous.) And ideas?
  
  Thanks in advance,
  Richard
  
  **Tags:** civimail, unsubscribe, opt-out
  
  > **Comments:**
  > **username_1**: pls state the version you are on, and whether any other pages such as a payment confirmation are not working  
  > **username_0**: I am running CiviCRM 5.24.5.  I have never attempted to use any other pages such as payment confirmation.  
  > **username_2**: Also which version of WordPress? If it's 5.5+ then you will have to upgrade CiviCRM.  
  > **username_0**: WP is 5.5.1.  Ok, I'll look into upgrading CiviCRM  
  > **username_0**: I upgraded CiviCRM and the issue went away.  Thanks for your help!  
  
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  ## 1 answers
  
  ### Answer by username_0 on 2020-09-22. Score: 1
  
  This is now fixed. The solution was to upgrade CiviCRM to the latest version.
  
  
  ---
  
  