Body: <p>I would need to implement a helpdesk system that would gather inquiries from external users of the website. However, I do not know if I should use CiviCASES or if there could be an alternative solution (I wanted to use CiviCASES to handle the different ongoing processes of my project).</p>
  <p>Since I am already using CiviCRM, I would like to remain in the same platform.</p>
  <p>Here are some technical specifications:</p>
  <ul>
  <li>Joomla 4.4.8</li>
  <li>CiviCRM 5.77.1</li>
  </ul>
  <p>Which path would you recommend me to follow to set up this help desk system together with my CRM installation?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-09-27T17:04:51.653Z
Comments.Text: Welcome to SE!  Help desk systems provide a range of features.  It might help if you describe what features you want to implement.
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-10-09T09:15:04.373Z
Comments.Text: I tried doing this using activities, scheduled reminders and all sorts of stuff. It was just a bit clunky, and very basic. In the end I decided to go for YouTrack which is free at the level of usage I need and does heaps of stuff
Comments.UserDisplayName: Tony Horrocks
Tags: <joomla>
Title: Setting up a help desk system with CiviCRM
ThreadText: # Setting up a help desk system with CiviCRM
  
  (Asked by: username_0 on 2024-09-27)
  
  I would need to implement a helpdesk system that would gather inquiries from external users of the website. However, I do not know if I should use CiviCASES or if there could be an alternative solution (I wanted to use CiviCASES to handle the different ongoing processes of my project).
  
  Since I am already using CiviCRM, I would like to remain in the same platform.
  
  Here are some technical specifications:
  
  * Joomla 4.4.8
  * CiviCRM 5.77.1
  
  Which path would you recommend me to follow to set up this help desk system together with my CRM installation?
  
  **Tags:** joomla
  
  > **Comments:**
  > **username_1**: Welcome to SE!  Help desk systems provide a range of features.  It might help if you describe what features you want to implement.  
  > **username_2**: I tried doing this using activities, scheduled reminders and all sorts of stuff. It was just a bit clunky, and very basic. In the end I decided to go for YouTrack which is free at the level of usage I need and does heaps of stuff  
  
  ---
  
  ## 0 answers
  
  