Answers.Body: <p>The comment by Demerit solved my problem:</p>
  
  <p>Check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". That was set to "Redact Emails" and I had to set it to "Do Not Redact Emails".</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-05-19T06:53:01.787Z
Answers.Text: im having the same problem described by Johan. But now there isn’t the option "Redact Activity Email" available under CiviCase Settings. i would appreciate any help for solving this. Regards
Answers.UserDisplayName: Diego Fernando
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-05-19T08:32:12.120Z
Answers.Text: DIego - have you confirmed your user has all the CiviCase permissions in your CMS?
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-09-28T10:43:46.843Z
Answers.LastActivityDate: 2018-09-28T10:43:46.843Z
Answers.UserDisplayName: Johan
Body: <p>The emails that are sent by civicrm 5.5.3 (but had same problem with 5.4.1) to a an assigne of a case activity don't have the names of the client, assigne, etc but only a signpost made up of name_{contact_id}.
  Why? </p>
  
  <p>Example from an e-mail:</p>
  
  <pre><code>&gt; Client    name_74294 
  &gt; Activity type Incontro Individuale 
  &gt; Subject Incontro Test 2 
  &gt; Created by name_74294 
  &gt; Riportato Da  name_74294 
  &gt; Assegnato a   name_28453
  </code></pre>
  
  <p>Any idea, advice?
  Johan</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-09-27T21:41:26.683Z
Comments.Text: Under CiviMail - Message Templates - "Cases - Send Copy of an Activity", is the template customized or the stock original?
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-09-28T01:46:04.980Z
Comments.Text: Also check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". See if that's turned on. It seems like a relatively new setting - haven't seen that before.
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-09-28T07:17:32.817Z
Comments.Text: No the template is not customized
Comments.UserDisplayName: Johan
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-09-28T07:55:53.163Z
Comments.Text: Thank you @Demerit! "Redact Activity Email" was the problem! When did that function enter CiviCRM?
Comments.UserDisplayName: Johan
Tags: <civicase><activities><templates>
Title: No contact names in activity emails but only name_{contact_id}. Why?
ThreadText: # No contact names in activity emails but only name_{contact_id}. Why?
  
  (Asked by: username_0 on 2018-09-27)
  
  The emails that are sent by civicrm 5.5.3 (but had same problem with 5.4.1) to a an assigne of a case activity don't have the names of the client, assigne, etc but only a signpost made up of name_{contact_id}.
  Why? 
  Example from an e-mail:
  > Client    name_74294 
  > Activity type Incontro Individuale 
  > Subject Incontro Test 2 
  > Created by name_74294 
  > Riportato Da  name_74294 
  > Assegnato a   name_28453
  
  Any idea, advice?
  username_0
  
  **Tags:** civicase, activities, templates
  
  > **Comments:**
  > **username_1**: Under CiviMail - Message Templates - "Cases - Send Copy of an Activity", is the template customized or the stock original?  
  > **username_1**: Also check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". See if that's turned on. It seems like a relatively new setting - haven't seen that before.  
  > **username_0**: No the template is not customized  
  > **username_0**: Thank you @username_1! "Redact Activity Email" was the problem! When did that function enter CiviCRM?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2018-09-28. Score: 4 | Accepted answer
  
  The comment by username_1 solved my problem:
  
  Check under Administer - CiviCase - CiviCase Settings, there's an option that says "Redact Activity Email". That was set to "Redact Emails" and I had to set it to "Do Not Redact Emails".
  
  > **Comments:**
  > **username_2**: im having the same problem described by username_0. But now there isn’t the option "Redact Activity Email" available under CiviCase Settings. i would appreciate any help for solving this. Regards  
  > **username_3**: DIego - have you confirmed your user has all the CiviCase permissions in your CMS?  
  
  ---
  
  