Answers.Body: <p>I had this problem last month and also posted my question on Stack Exchange - though I realize that most people who looked at my question and yours wouldn't think they were the same!  Check it out: <a href="https://civicrm.stackexchange.com/questions/9161/backbone-isnt-loading-on-civi-4-6-11-wp-4-4-1/9162#9162">Backbone isn&#39;t loading on Civi 4.6.11/WP 4.4.1</a></p>
  
  <p>If you pull up your Developer Console (press F12 in your web browser when viewing this page, then check the "Console" tab, you should see the same errors I reference in my question.  If so, the answer is the same.</p>
  
  <p>In less-technical terms - CiviCRM uses a pre-built package called "Backbone" to build the profiles on the page you're viewing.  Some Wordpress themes also use Backbone, and sometimes they conflict, which causes what you're seeing.  If you switch to a theme without this problem (for instance, the twentyfifteen theme), you should see the problem go away.</p>
  
  <p>To fix my problem, you can use a different theme, or you can try to hack your theme.  I took the latter route; I created a child theme (there's lots of Wordpress documentation on that), and I overrode the objectionable code with my own code.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-03-03T06:09:19.373Z
Answers.LastActivityDate: 2016-03-03T06:09:19.373Z
Answers.LastEditDate: 2017-04-13T12:53:13.017Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.Body: <p>It's basically civicrm cache issue, to fix this issue you need to clear the cache and delete civicrm temporary folder (<strong>../files/civicrm/templates_c</strong>). If it will not help you then you need to check java script console error. </p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-03-03T06:03:12.403Z
Answers.Text: This is not a templates_c error, it's a Backbone error.
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-03-03T06:19:28.890Z
Answers.Text: Thanks @JonG. What is the solution for this?
Answers.UserDisplayName: Prem Patel
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-03-03T06:20:24.323Z
Answers.Text: See my answer to this same question!
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-12-03T07:14:04.343Z
Answers.LastActivityDate: 2015-12-03T07:14:04.343Z
Answers.UserDisplayName: Prem Patel
Body: <p>In my contribution page, there is not an option to add a profile:
  <a href="https://i.sstatic.net/BvJVQ.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/BvJVQ.png" alt="enter image description here"></a></p>
  
  <p>The dropdown menu doesn't work (doesn't exist) and even if I type in the name of a profile that I have created, it doesn't actually do anything. We have PayPal Standard and because we have that set up as a payment instrument thru CiviCRM, it isn't a button that we can add settings to from PayPal, so PayPal doesn't collect that information for us. We need to be able to collect donor addresses to send them their donation receipts. If the donors are already in our database, I can pull a report from CiviCRM but if they aren't all we have is a name and email address.</p>
  
  <p>Is there a workaround? Or am I doing something wrong? I have several profiles on CiviCRM--some of the standards and some that I've created and none are available. </p>
  
  <p>I looked at the suggestions <a href="https://civicrm.stackexchange.com/questions/4979/cant-include-profiles-for-contribution-page-after-migration">here</a> but none worked. My page (<a href="http://www.gardensedge.org/support" rel="nofollow noreferrer">here</a>) is on WordPress. Also, I am a total novice at coding, so the more info you can give if suggesting going into the code, the better. Thank you!</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-12-03T07:07:30.767Z
Comments.Text: Just delete the civicrm temporary folder (../files/civicrm/templates_c/en_US), your profile option will start working.
Comments.UserDisplayName: Prem Patel
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-12-03T07:29:46.533Z
Comments.Text: @PremPatel I just tried that but basically as soon as I reload the page or do anything the file comes back?
Comments.UserDisplayName: Terra
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-12-03T08:49:01.323Z
Comments.Text: Check your resources url. Is it valid URL?
Comments.UserDisplayName: Prem Patel
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-12-11T22:08:38.467Z
Comments.Text: As far as I can tell...I haven't changed it since setting up CiviCRM.
Comments.UserDisplayName: Terra
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-12-14T06:39:41.193Z
Comments.Text: Sometimes it is change after civicrm upgrade.
Comments.UserDisplayName: Prem Patel
Tags: <wordpress><civicontribute><backbone>
Title: How do I add additional information to a contribution page? PROFILE OPTION NOT WORKING
ThreadText: # How do I add additional information to a contribution page? PROFILE OPTION NOT WORKING
  
  (Asked by: username_0 on 2015-12-03)
  
  In my contribution page, there is not an option to add a profile:
  [![enter image description here](https://i.sstatic.net/BvJVQ.png)](https://i.sstatic.net/BvJVQ.png)
  
  The dropdown menu doesn't work (doesn't exist) and even if I type in the name of a profile that I have created, it doesn't actually do anything. We have PayPal Standard and because we have that set up as a payment instrument thru CiviCRM, it isn't a button that we can add settings to from PayPal, so PayPal doesn't collect that information for us. We need to be able to collect donor addresses to send them their donation receipts. If the donors are already in our database, I can pull a report from CiviCRM but if they aren't all we have is a name and email address.
  
  Is there a workaround? Or am I doing something wrong? I have several profiles on CiviCRM--some of the standards and some that I've created and none are available.
  
  I looked at the suggestions [here](https://civicrm.stackexchange.com/questions/4979/cant-include-profiles-for-contribution-page-after-migration) but none worked. My page ([here](http://www.gardensedge.org/support)) is on WordPress. Also, I am a total novice at coding, so the more info you can give if suggesting going into the code, the better. Thank you!
  
  **Tags:** wordpress, civicontribute, backbone
  
  > **Comments:**
  > **username_1**: Just delete the civicrm temporary folder (../files/civicrm/templates_c/en_US), your profile option will start working.  
  > **username_0**: @PremPatel I just tried that but basically as soon as I reload the page or do anything the file comes back?  
  > **username_1**: Check your resources url. Is it valid URL?  
  > **username_0**: As far as I can tell...I haven't changed it since setting up CiviCRM.  
  > **username_1**: Sometimes it is change after civicrm upgrade.  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_2 on 2016-03-03. Score: 1
  
  I had this problem last month and also posted my question on Stack Exchange - though I realize that most people who looked at my question and yours wouldn't think they were the same! Check it out: [Backbone isn't loading on Civi 4.6.11/WP 4.4.1](https://civicrm.stackexchange.com/questions/9161/backbone-isnt-loading-on-civi-4-6-11-wp-4-4-1/9162#9162)
  
  If you pull up your Developer Console (press F12 in your web browser when viewing this page, then check the "Console" tab, you should see the same errors I reference in my question. If so, the answer is the same.
  
  In less-technical terms - CiviCRM uses a pre-built package called "Backbone" to build the profiles on the page you're viewing. Some Wordpress themes also use Backbone, and sometimes they conflict, which causes what you're seeing. If you switch to a theme without this problem (for instance, the twentyfifteen theme), you should see the problem go away.
  
  To fix my problem, you can use a different theme, or you can try to hack your theme. I took the latter route; I created a child theme (there's lots of Wordpress documentation on that), and I overrode the objectionable code with my own code.
  
  
  ---
  
  ### Answer by username_1 on 2015-12-03. Score: 0
  
  It's basically civicrm cache issue, to fix this issue you need to clear the cache and delete civicrm temporary folder (**../files/civicrm/templates\_c**). If it will not help you then you need to check java script console error.
  
  > **Comments:**
  > **username_2**: This is not a templates_c error, it's a Backbone error.  
  > **username_1**: Thanks @JonG. What is the solution for this?  
  > **username_2**: See my answer to this same question!  
  
  ---
  
  