Answers.Body: <p>Below are the steps I followed to resolve this issue. These steps worked for me, and if there's no risk for you, you can try them as well.</p>
  <p><strong>Important</strong>: Before starting these procedures, be sure to take a complete backup. I perform backups via SSH using the command: <code>for i in `cat /etc/trueuserowners | awk ' { print $1 } ' | tr -d :` ;  do /scripts/pkgacct $i ; done</code> When I need to restore, I enter the <code>/home</code> directory and use the command: <code>/usr/local/cpanel/bin/restorepkg --skipaccount cpmove-joomla.tar.gz</code> for restoration.</p>
  <ol>
  <li>First, download the latest CiviCRM version for Joomla, extract the
  ZIP file, and place it in the <code>/tmp/</code> directory.</li>
  <li>Backup the files <code>/components/com_civicrm/civicrm.settings.php</code>
  and <code>/administrator/components/com_civicrm/civicrm.settings.php</code>
  to your computer.</li>
  <li>Rename the com_civicrm folder in the <code>/components/</code> and
  <code>/administrator/components/</code> directories to <code>com_civicrm2</code> or
  any other name of your choice.</li>
  <li>Access <strong>Joomla</strong> &gt; <strong>System</strong> &gt; <strong>Extensions</strong> &gt; <strong>Manage
  Extensions</strong> and disable all extensions related to CiviCRM (do not
  uninstall, just disable).</li>
  <li>Start the update from <strong>Joomla</strong> &gt; <strong>System</strong> &gt; <strong>Extensions</strong> &gt;
  <strong>Install from Folder</strong> using the path <code>/home/joomlaa/public_html/tmp/com_civicrm</code>. After installation,
  you will receive an error message; please disregard it.</li>
  <li>Restore the backup copies of
  <code>/components/com_civicrm/civicrm.settings.php</code> and
  <code>/administrator/components/com_civicrm/civicrm.settings.php</code> to
  their respective locations.</li>
  <li>Delete everything under the <code>/media/civicrm/templates_c</code> path.</li>
  <li>Download the latest version of localization files and place them
  under <code>/administrator/components/com_civicrm</code>.</li>
  <li>Access <strong>Joomla</strong> &gt; <strong>System</strong> &gt; <strong>Extensions</strong> &gt; <strong>Manage
  Extensions</strong> and re-enable all extensions related to CiviCRM
  (usually just CiviCRM).</li>
  <li>Refresh the page where you received the error in Step 5 and start
  the database update. This time, the database update will proceed
  without any PHP errors, and the installation will be completed
  smoothly.</li>
  </ol>
  <p>After these steps, I didn't experience any data loss or configuration changes.</p>
  <p>If everything is successful, you can use SSH commands <code>rm -rf /home/joomla/public_html/components/com_civicrm2</code> and <code>rm -rf /home/joomla/public_html/administrator/components/com_civicrm2</code> to delete the folders you renamed for backup purposes.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-11-04T09:57:49.057Z
Answers.LastActivityDate: 2023-11-04T09:57:49.057Z
Answers.UserDisplayName: Fatih ATEŞ
Body: <p>I am using CiviCRM 5.64.2. A few days ago, I upgraded Joomla from version 4.3.0 to 4.4.0. Normally, I used to import a list of user data that I receive daily with a CSV file separated by semicolons using the 'Import Contacts' option. I did this for two days after the Joomla update. Today, I am unable to import with both the old and newly created CSV files. The process hangs at the screen as seen in the screenshot.</p>
  <p><a href="https://i.sstatic.net/HdhzI.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/HdhzI.png" alt="enter image description here" /></a></p>
  <p>When I click the Retry button, nothing changes. When I click the Skip button, it terminates the process and does not import any data.</p>
  <p>The data source, Mapping Steps, and Preview steps all look normal. However, when I click 'Import,' there is no progress in the 'Running Queue' screen. Previously, using this method, I could import 400-500 records at once, but now it won't import even a single one. I have also tried this on a different system with the same Joomla and CiviCRM versions, and the issue persists. I request your support to find a solution to this problem.</p>
  <p>It could be related to the CiviCRM update, but there is an issue with the update. Detailed information about this problem can be found at <a href="https://civicrm.stackexchange.com/questions/43340/upgraded-to-joomla-4-now-unable-to-upgrade-civicrm">Upgraded to Joomla 4, now unable to upgrade CiviCRM</a>.</p>
  <p>Information about the errors in the Error.Log file is also available at <a href="https://lab.civicrm.org/dev/joomla/-/issues/51#note_92343" rel="nofollow noreferrer">https://lab.civicrm.org/dev/joomla/-/issues/51#note_92343</a>.</p>
  
Tags: <contacts><joomla><import><data-import>
Title: Import Contacts Issue After Joomla 4.4.0 Upgrade - Stuck at 'Running Queue
ThreadText: # Import Contacts Issue After Joomla 4.4.0 Upgrade - Stuck at 'Running Queue
  
  (Asked by: username_0 on 2023-11-02)
  
  I am using CiviCRM 5.64.2. A few days ago, I upgraded Joomla from version 4.3.0 to 4.4.0. Normally, I used to import a list of user data that I receive daily with a CSV file separated by semicolons using the 'Import Contacts' option. I did this for two days after the Joomla update. Today, I am unable to import with both the old and newly created CSV files. The process hangs at the screen as seen in the screenshot.
  
  [![enter image description here](https://i.sstatic.net/HdhzI.png)](https://i.sstatic.net/HdhzI.png)
  
  When I click the Retry button, nothing changes. When I click the Skip button, it terminates the process and does not import any data.
  
  The data source, Mapping Steps, and Preview steps all look normal. However, when I click 'Import,' there is no progress in the 'Running Queue' screen. Previously, using this method, I could import 400-500 records at once, but now it won't import even a single one. I have also tried this on a different system with the same Joomla and CiviCRM versions, and the issue persists. I request your support to find a solution to this problem.
  
  It could be related to the CiviCRM update, but there is an issue with the update. Detailed information about this problem can be found at [Upgraded to Joomla 4, now unable to upgrade CiviCRM](https://civicrm.stackexchange.com/questions/43340/upgraded-to-joomla-4-now-unable-to-upgrade-civicrm).
  
  Information about the errors in the Error.Log file is also available at <https://lab.civicrm.org/dev/joomla/-/issues/51#note_92343>.
  
  **Tags:** contacts, joomla, import, data-import
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2023-11-04. Score: 3
  
  Below are the steps I followed to resolve this issue. These steps worked for me, and if there's no risk for you, you can try them as well.
  
  **Important**: Before starting these procedures, be sure to take a complete backup. I perform backups via SSH using the command: `for i in `cat /etc/trueuserowners | awk ' { print $1 } ' | tr -d :` ; do /scripts/pkgacct $i ; done` When I need to restore, I enter the `/home` directory and use the command: `/usr/local/cpanel/bin/restorepkg --skipaccount cpmove-joomla.tar.gz` for restoration.
  
  1. First, download the latest CiviCRM version for Joomla, extract the
     ZIP file, and place it in the `/tmp/` directory.
  2. Backup the files `/components/com_civicrm/civicrm.settings.php`
     and `/administrator/components/com_civicrm/civicrm.settings.php`
     to your computer.
  3. Rename the com\_civicrm folder in the `/components/` and
     `/administrator/components/` directories to `com_civicrm2` or
     any other name of your choice.
  4. Access **Joomla** > **System** > **Extensions** > **Manage
     Extensions** and disable all extensions related to CiviCRM (do not
     uninstall, just disable).
  5. Start the update from **Joomla** > **System** > **Extensions** >
     **Install from Folder** using the path `/home/joomlaa/public_html/tmp/com_civicrm`. After installation,
     you will receive an error message; please disregard it.
  6. Restore the backup copies of
     `/components/com_civicrm/civicrm.settings.php` and
     `/administrator/components/com_civicrm/civicrm.settings.php` to
     their respective locations.
  7. Delete everything under the `/media/civicrm/templates_c` path.
  8. Download the latest version of localization files and place them
     under `/administrator/components/com_civicrm`.
  9. Access **Joomla** > **System** > **Extensions** > **Manage
     Extensions** and re-enable all extensions related to CiviCRM
     (usually just CiviCRM).
  10. Refresh the page where you received the error in Step 5 and start
      the database update. This time, the database update will proceed
      without any PHP errors, and the installation will be completed
      smoothly.
  
  After these steps, I didn't experience any data loss or configuration changes.
  
  If everything is successful, you can use SSH commands `rm -rf /home/joomla/public_html/components/com_civicrm2` and `rm -rf /home/joomla/public_html/administrator/components/com_civicrm2` to delete the folders you renamed for backup purposes.
  
  
  ---
  
  