Body: <p>Set up a scheduled task with my web host using the recommended:</p>
  
  <pre><code>/usr/bin/php5 /home/sites/mysite.com/public_html/en/administrator/components/com_civicrm/civicrm/bin/cron.php?name=USER&amp;pass=PASS&amp;key=APIKEY
  </code></pre>
  
  <p>Keep getting error message: Cron Not Running. No cron runs have been recorded.</p>
  
  <p>Using Joomla 3.6.4</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T04:06:53.493Z
Comments.Text: Please run the command you've pasted above when shelled into the host, and add the output to your question. Hard to tell you what's going wrong without any information about it :)
Comments.UserDisplayName: Chris Burgess
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T09:34:46.153Z
Comments.Text: Just ran the command from the host as a test and this was the result: Your script returned the following: There was an error testing your cron job.
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T09:40:55.233Z
Comments.Text: I also tried running a file called _test.php_ which I placed in exactly the same place as the cron.php file. The test.php file contained the following: `<?php
  
  echo "Success";
  
  ?>`
  
  When I ran this test when shelled into the host it returned the response: _Success_ so this seems to me to suggest that there is somehow a problem within CiviCRM?
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T09:44:53.110Z
Comments.Text: In the following string: name=USER&pass=PASS&key=APIKEY
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T09:54:19.640Z
Comments.Text: I have set the USER as the name of the person in the organisation who is going to be updating CiviCRM. This is her Joomla username. The PASS I've set as her Joomla login password and the APIKEY is the CiviCRM key
  Is this correct?
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T10:53:42.483Z
Comments.Text: Better make a separate account for CRON only. Remember to give the account superuser access.
Comments.UserDisplayName: Paul Kleingeld
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-10T19:57:50.233Z
Comments.Text: Please describe the steps taken to obtain the error message _There was an error testing your cron job._ - this is not a civicrm error message I recognise. We need to see the actual output of that command, run from the CLI on the webserver.
Comments.UserDisplayName: Chris Burgess
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-11T09:00:14.907Z
Comments.Text: OK I created a new Super Admin specifically of the Cron but still got an error message. Then saw there was an update so updated to CiviCRM 4.7.13 but now get the error:
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-11T09:01:16.630Z
Comments.Text: `<div id="crm-container" class="crm-container" lang="en" xml:lang="en"> <style type="text/css" media="screen"> @import url(/en/administrator/components/com_civicrm/civicrm/css/civicrm.css); @import url(/en/administrator/components/com_civicrm/civicrm/bower_components/font-awesome/css/font-awesome.min.css); </style> `
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-11T09:01:33.827Z
Comments.Text: `<div class="messages status no-popup"> <i class="crm-i fa-exclamation-triangle crm-i-red"></i> <span class="status-fatal">Sorry but we are not able to provide this at the moment.</span> <div class="crm-section crm-error-message">CiviCRM 4.7.13 requires MySQL trigger privileges.</div> <p>`
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-11T09:01:44.400Z
Comments.Text: `<a href="http://www.chsbelgium.org/en/administrator/" title="Main Menu">Return to home page.</a></p> </div> </div> <script language="JavaScript"> function toggle( element ) { var parent = element.parentNode; var className = parent.className; if ( className == 'crm-accordion-wrapper collapsed crm-fatal-error-details-block') { parent.className = 'crm-accordion-wrapper crm-fatal-error-details-block'; } else { parent.className = 'crm-accordion-wrapper collapsed crm-fatal-error-details-block'; } } </script>`
Comments.UserDisplayName: Tally
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2016-11-11T10:58:00.717Z
Comments.Text: I've uninstalled and then reinstalled CiviCRM. When I click on CiviCRM from the Components menu I now get a blank page
Comments.UserDisplayName: Tally
Tags: <joomla><error><cron>
Title: Cron not running Error message
ThreadText: # Cron not running Error message
  
  (Asked by: username_0 on 2016-11-09)
  
  Set up a scheduled task with my web host using the recommended:
  /usr/bin/php5 /home/sites/mysite.com/public_html/en/administrator/components/com_civicrm/civicrm/bin/cron.php?name=USER&pass=PASS&key=APIKEY
  
  Keep getting error message: Cron Not Running. No cron runs have been recorded.
  Using Joomla 3.6.4
  
  **Tags:** joomla, error, cron
  
  > **Comments:**
  > **username_1**: Please run the command you've pasted above when shelled into the host, and add the output to your question. Hard to tell you what's going wrong without any information about it :)  
  > **username_0**: Just ran the command from the host as a test and this was the result: Your script returned the following: There was an error testing your cron job.  
  > **username_0**: I also tried running a file called _test.php_ which I placed in exactly the same place as the cron.php file. The test.php file contained the following: `<?php  echo "Success";  ?>`  When I ran this test when shelled into the host it returned the response: _Success_ so this seems to me to suggest that there is somehow a problem within CiviCRM?  
  > **username_0**: In the following string: name=USER&pass=PASS&key=APIKEY  
  > **username_0**: I have set the USER as the name of the person in the organisation who is going to be updating CiviCRM. This is her Joomla username. The PASS I've set as her Joomla login password and the APIKEY is the CiviCRM key Is this correct?  
  > **username_2**: Better make a separate account for CRON only. Remember to give the account superuser access.  
  > **username_1**: Please describe the steps taken to obtain the error message _There was an error testing your cron job._ - this is not a civicrm error message I recognise. We need to see the actual output of that command, run from the CLI on the webserver.  
  > **username_0**: OK I created a new Super Admin specifically of the Cron but still got an error message. Then saw there was an update so updated to CiviCRM 4.7.13 but now get the error:  
  > **username_0**: `<div id="crm-container" class="crm-container" lang="en" xml:lang="en"> <style type="text/css" media="screen"> @import url(/en/administrator/components/com_civicrm/civicrm/css/civicrm.css); @import url(/en/administrator/components/com_civicrm/civicrm/bower_components/font-awesome/css/font-awesome.min.css); </style> `  
  > **username_0**: `<div class="messages status no-popup"> <i class="crm-i fa-exclamation-triangle crm-i-red"></i> <span class="status-fatal">Sorry but we are not able to provide this at the moment.</span> <div class="crm-section crm-error-message">CiviCRM 4.7.13 requires MySQL trigger privileges.</div> <p>`  
  > **username_0**: `<a href="http://www.chsbelgium.org/en/administrator/" title="Main Menu">Return to home page.</a></p> </div> </div> <script language="JavaScript"> function toggle( element ) { var parent = element.parentNode; var className = parent.className; if ( className == 'crm-accordion-wrapper collapsed crm-fatal-error-details-block') { parent.className = 'crm-accordion-wrapper crm-fatal-error-details-block'; } else { parent.className = 'crm-accordion-wrapper collapsed crm-fatal-error-details-block'; } } </script>`  
  > **username_0**: I've uninstalled and then reinstalled CiviCRM. When I click on CiviCRM from the Components menu I now get a blank page  
  
  ---
  
  ## 0 answers
  
  