Answers.Body: <p>For this case the originating contribution PageIDs were disabled. Once re-enabled the renewal button worked fine.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-09-17T04:56:57.877Z
Answers.Text: Glad that pointer helped.
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-09-17T03:55:52.640Z
Answers.LastActivityDate: 2015-09-17T03:55:52.640Z
Answers.UserDisplayName: Tiffany Carra
Body: <p>The affected renewing members are getting </p>
  
  <p>"Sorry but we are not able to provide this at the moment. The page you requested is currently unavailable. Return to home page."</p>
  
  <p>When attempting to click the Renew Now button from the dashboard.</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T02:20:25.303Z
Comments.Text: It doesn't show this for all people only some. Credentials are not different between affected users and unaffected users.
Comments.UserDisplayName: Tiffany Carra
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T02:42:58.073Z
Comments.Text: Tiffany - it would possibly help if you provided some example urls - do they change if a person is logged in or not?
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T02:52:19.077Z
Comments.Text: These are the links shown on the account dashboard. They have to be logged in for that. The link takes them to DOMAIN/?page=CiviCRM&q=civicrm/contribute/transact&id=1&mid=62&reset=1 
  
  I can perform this task in the administrator account fine, and I have further tried other accounts without issue. I have checked to see if it is an account permissions issue and this problem persists even when set to full admin
Comments.UserDisplayName: Tiffany Carra
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T03:16:57.767Z
Comments.Text: Were the memberships originally created via the Contribution pages or via the back end admin. I think it is (or was) the case that for a membership to be able to be renewed via a public page it needs to have been associated with a specific Contribution Page ID. Is it possible that the ones that are 'failing' are ones that were originally created at the backend? If so I will convert this to an answer but meanwhile hope it gives you another avenue to persue
Comments.UserDisplayName: petednz - fuzion
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T03:40:09.593Z
Comments.Text: HMMM maybe. Let me see.
Comments.UserDisplayName: Tiffany Carra
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2015-09-17T03:44:44.687Z
Comments.Text: Both members that have recently complained were self created through a membership contribution page. Oh you know what. I switched pages at one point because one stopped sending membership receipts. I wonder if the disabled page makes a difference.
Comments.UserDisplayName: Tiffany Carra
Tags: <wordpress><civimember><error-page>
Title: Renew Link showing - The page you requested is currently unavailable
ThreadText: # Renew Link showing - The page you requested is currently unavailable
  
  (Asked by: username_0 on 2015-09-17)
  
  The affected renewing members are getting
  
  "Sorry but we are not able to provide this at the moment. The page you requested is currently unavailable. Return to home page."
  
  When attempting to click the Renew Now button from the dashboard.
  
  **Tags:** wordpress, civimember, error-page
  
  > **Comments:**
  > **username_0**: It doesn't show this for all people only some. Credentials are not different between affected users and unaffected users.  
  > **username_1**: Tiffany - it would possibly help if you provided some example urls - do they change if a person is logged in or not?  
  > **username_0**: These are the links shown on the account dashboard. They have to be logged in for that. The link takes them to DOMAIN/?page=CiviCRM&q=civicrm/contribute/transact&id=1&mid=62&reset=1   I can perform this task in the administrator account fine, and I have further tried other accounts without issue. I have checked to see if it is an account permissions issue and this problem persists even when set to full admin  
  > **username_1**: Were the memberships originally created via the Contribution pages or via the back end admin. I think it is (or was) the case that for a membership to be able to be renewed via a public page it needs to have been associated with a specific Contribution Page ID. Is it possible that the ones that are 'failing' are ones that were originally created at the backend? If so I will convert this to an answer but meanwhile hope it gives you another avenue to persue  
  > **username_0**: HMMM maybe. Let me see.  
  > **username_0**: Both members that have recently complained were self created through a membership contribution page. Oh you know what. I switched pages at one point because one stopped sending membership receipts. I wonder if the disabled page makes a difference.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2015-09-17. Score: 1
  
  For this case the originating contribution PageIDs were disabled. Once re-enabled the renewal button worked fine.
  
  > **Comments:**
  > **username_1**: Glad that pointer helped.  
  
  ---
  
  