Body: <p>Using CiviCRM 5.0 I can see an overview of my event participants using the Events Dashboard <a href="https://your.domain/civicrm/event?reset=1" rel="nofollow noreferrer">https://your.domain/civicrm/event?reset=1</a></p>
  
  <p>Some of the numbers displayed here are however incorrect, in particular the counted/not counted numbers. In my installation all participant roles are configured to be counted. However the Events Dashboard generally reports a significant number of participants as "Not Counted Due to Role". If all my roles are set to be counted, then this number should always be zero.</p>
  
  <p>Am I missing something, or is this a bug (and if memory serves a fairly long running one)?</p>
  
  <p>UPDATE: It seems that the participant count setting in price set fields has a bearing here, based on the comments below (thanks @Aidan for flagging this point). I've never paid attention to the count option in a price set field, a) because I've never really understood what it does (the documentation on this is to say the least, thin) and b) because I've been aware that it has any effect, probably because I've never personally made use of the Events Dashboard page.</p>
  
  <p>So it seems to be the case that when using a price set, if you want the Events Dashboard to count your participants accurately, you should take care to set up your price set so that the count options are correctly configured for your price set. As far as I'm aware, if your price set is not correctly configured, it can mess up not only the numbers on your Events Dashboard, but also the count used to determine whether your event is fully booked or not. As far as I can see the docs and the dashboard only refer to participant status and participant role as determinants as to whether a given participant is counted or not, but it looks like the price set config overrides both status and role.</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-04-25T12:22:35.850Z
Comments.Text: Ha! Indeed, I thought this rang a bell. I logged this as an issue https://issues.civicrm.org/jira/browse/CRM-21269 back in October 2017. For me it makes the dashboard unusable.
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-04-26T10:42:28.400Z
Comments.Text: Are you using Price Sets?
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-04-27T07:14:29.050Z
Comments.Text: I am using price sets. How would that make a difference in this context?
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-04-27T10:12:33.077Z
Comments.Text: In the Price Set under the Price Options, is the 'Participant Count' set?  For many simple situations you want that to be 1
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-04-30T10:57:34.583Z
Comments.Text: "For many simple situations you want that to be 1" - why? This appears to have nothing to do with participant roles, or does it?
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-05-01T08:46:44.017Z
Comments.Text: If the price set item represents a person attending your event, set it to 1.  If it is a table of 8, then set it to 8.  If it is an 'extra' - ie something else they are paying for but does not represent another headcount, leave it blank.  It may or may not solve your roles issue but it does relate to what gets counted - which is why this is a comment/question rather than an answer!
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2018-05-01T12:42:20.920Z
Comments.Text: This does seem to be linked to participant counts. I need to look into it more closely, but this setting appears to override both participant status and participant role counts, yet there is no mention of this in the docs! Thanks @aidan
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-02T12:28:07.130Z
Comments.Text: So actually the issue here is that the Dashboard display is inaccurate, because it has the label "Not Counted Due to Role", but is including within that people who are in fact "not counted due to price set option", and for whom the role is actually a counted role.
Comments.UserDisplayName: Graham
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-08-23T15:36:17.997Z
Comments.Text: For anyone who might stumble upon this topic, it is still an issue. There are two relevant reported bugs in Core: https://lab.civicrm.org/dev/core/issues/76 and https://lab.civicrm.org/dev/core/issues/1197
Comments.UserDisplayName: Phil Morice Brubaker
Tags: <civievent><dashboard><issues>
Title: Possible bug re: participant counts?
ThreadText: # Possible bug re: participant counts?
  
  (Asked by: username_0 on 2018-04-25)
  
  Using CiviCRM 5.0 I can see an overview of my event participants using the Events Dashboard <https://your.domain/civicrm/event?reset=1>
  
  Some of the numbers displayed here are however incorrect, in particular the counted/not counted numbers. In my installation all participant roles are configured to be counted. However the Events Dashboard generally reports a significant number of participants as "Not Counted Due to Role". If all my roles are set to be counted, then this number should always be zero.
  
  Am I missing something, or is this a bug (and if memory serves a fairly long running one)?
  
  UPDATE: It seems that the participant count setting in price set fields has a bearing here, based on the comments below (thanks @username_1 for flagging this point). I've never paid attention to the count option in a price set field, a) because I've never really understood what it does (the documentation on this is to say the least, thin) and b) because I've been aware that it has any effect, probably because I've never personally made use of the Events Dashboard page.
  
  So it seems to be the case that when using a price set, if you want the Events Dashboard to count your participants accurately, you should take care to set up your price set so that the count options are correctly configured for your price set. As far as I'm aware, if your price set is not correctly configured, it can mess up not only the numbers on your Events Dashboard, but also the count used to determine whether your event is fully booked or not. As far as I can see the docs and the dashboard only refer to participant status and participant role as determinants as to whether a given participant is counted or not, but it looks like the price set config overrides both status and role.
  
  **Tags:** civievent, dashboard, issues
  
  > **Comments:**
  > **username_0**: Ha! Indeed, I thought this rang a bell. I logged this as an issue https://issues.civicrm.org/jira/browse/CRM-21269 back in October 2017. For me it makes the dashboard unusable.  
  > **username_1**: Are you using Price Sets?  
  > **username_0**: I am using price sets. How would that make a difference in this context?  
  > **username_1**: In the Price Set under the Price Options, is the 'Participant Count' set?  For many simple situations you want that to be 1  
  > **username_0**: "For many simple situations you want that to be 1" - why? This appears to have nothing to do with participant roles, or does it?  
  > **username_1**: If the price set item represents a person attending your event, set it to 1.  If it is a table of 8, then set it to 8.  If it is an 'extra' - ie something else they are paying for but does not represent another headcount, leave it blank.  It may or may not solve your roles issue but it does relate to what gets counted - which is why this is a comment/question rather than an answer!  
  > **username_0**: This does seem to be linked to participant counts. I need to look into it more closely, but this setting appears to override both participant status and participant role counts, yet there is no mention of this in the docs! Thanks @aidan  
  > **username_0**: So actually the issue here is that the Dashboard display is inaccurate, because it has the label "Not Counted Due to Role", but is including within that people who are in fact "not counted due to price set option", and for whom the role is actually a counted role.  
  > **username_2**: For anyone who might stumble upon this topic, it is still an issue. There are two relevant reported bugs in Core: https://lab.civicrm.org/dev/core/issues/76 and https://lab.civicrm.org/dev/core/issues/1197  
  
  ---
  
  ## 0 answers
  
  