Answers.Body: <p>You can't use the WordPress plugin update system. You must do it via either ftp or SSH. You will find the full documentation at <a href="https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/" rel="nofollow noreferrer">https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/</a></p>
  <p>While complete and accurate, the comprehensiveness of that doc can be a little overwhelming. I created a checklist for myself to cover the bases on my server. It may be helpful to you. You can see my CiviCRM upgrade on WordPress summary here: <a href="https://kapn.net/support/civicrm-upgrade/" rel="nofollow noreferrer">https://kapn.net/support/civicrm-upgrade/</a></p>
  <p>Some bits are very specific to me but they should be obvious. If it looks like gobbledygook to you then ignore it and focus on the official docs above.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-12-23T19:40:26.620Z
Answers.LastActivityDate: 2020-12-23T19:40:26.620Z
Answers.UserDisplayName: kapn
Body: <p>So I've downloaded the file to update to civiCRM 5.32.2 and I'm on WordPress 5.6.  When I upload the file to the plugins page it tells me that I need to overwrite the other version.  Cool no problem.  When I tell it to do that it tries for a few minutes and then it gives me a 503 error.</p>
  <blockquote>
  <p>Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try
  again later.</p>
  <p>Additionally, a 503 Service Unavailable error was encountered while
  trying to use an ErrorDocument to handle the request.</p>
  </blockquote>
  <p>If I then try to activate the new version of civiCRM the whole site crashes with a fatal error that says the following.</p>
  <blockquote>
  <p>Warning: include_once(/home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/includes/civicrm.users.php):
  failed to open stream: No such file or directory in
  /home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/civicrm.php
  on line 623</p>
  <p>Warning: include_once(): Failed opening
  '/home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/includes/civicrm.users.php'
  for inclusion (include_path='.:/opt/alt/php74/usr/share/pear') in
  /home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/civicrm.php
  on line 623</p>
  <p>Fatal error: Uncaught Error: Class 'CiviCRM_For_WordPress_Users' not
  found in
  /home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/civicrm.php:624
  Stack trace: #0
  /home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/civicrm.php(379):
  CiviCRM_For_WordPress-&gt;include_files() #1
  /home/enaosj1vvfz0/public_html/wp-includes/class-wp-hook.php(287):
  CiviCRM_For_WordPress-&gt;setup_instance('') #2
  /home/enaosj1vvfz0/public_html/wp-includes/class-wp-hook.php(311):
  WP_Hook-&gt;apply_filters(NULL, Array) #3
  /home/enaosj1vvfz0/public_html/wp-includes/plugin.php(484):
  WP_Hook-&gt;do_action(Array) #4
  /home/enaosj1vvfz0/public_html/wp-settings.php(420):
  do_action('plugins_loaded') #5
  /home/enaosj1vvfz0/public_html/wp-config.php(89):
  require_once('/home/enaosj1vv...') #6
  /home/enaosj1vvfz0/public_html/wp-load.php(37):
  require_once('/home/enaosj1vv...') #7
  /home/enaosj1vvfz0/public_html/wp-admin/admin.php(34):
  require_once('/home/enaosj1vv...') #8
  /home/enaosj1vvfz0/public_html/wp-admin/plugins.php(10):
  require_once('/home/enaosj1vv...') # in
  /home/enaosj1vvfz0/public_html/wp-content/plugins/civicrm/civicrm.php
  on line 624 There has been a critical error on this website. Please
  check your site admin email inbox for instructions.</p>
  <p>Learn more about debugging in WordPress.</p>
  </blockquote>
  <p>I have all of my other plugins deactivated so I know it's not a conflict there.  I've tried using multiple themes so no conflict there.  I've even addressed caching issues as described in another thread (<a href="https://civicrm.stackexchange.com/questions/34790/errors-involving-wp-content-plugins-civicrm-civicrm-crm-extension-classloader-p">Errors involving /wp-content/plugins/civicrm/civicrm/CRM/Extension/ClassLoader.php</a>)</p>
  <p>The only other suggestion my hosting company had was to unzip the file myself and replace the files manually which just seems like a good way to screw up my data.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-12-20T00:30:01.963Z
Comments.Text: I don't think wordpress upgrades work via the plugin page. I think you do need to unzip the files yourself. See https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/#now-upgrade-the-filesystem and the other upgrade instructions there.
Comments.UserDisplayName: Demerit
Tags: <wordpress><upgrade>
Title: Having issues updating to civiCRM 5.32.2
ThreadText: # Having issues updating to civiCRM 5.32.2
  
  (Asked by: username_0 on 2020-12-19)
  
  So I've downloaded the file to update to civiCRM 5.32.2 and I'm on WordPress 5.6. When I upload the file to the plugins page it tells me that I need to overwrite the other version. Cool no problem. When I tell it to do that it tries for a few minutes and then it gives me a 503 error.
  
  > Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try
  > again later.
  >
  > Additionally, a 503 Service Unavailable error was encountered while
  > trying to use an ErrorDocument to handle the request.
  
  If I then try to activate the new version of civiCRM the whole site crashes with a fatal error that says the following.
  
  > Warning: include\_once(/home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/includes/civicrm.users.php):
  > failed to open stream: No such file or directory in
  > /home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/civicrm.php
  > on line 623
  >
  > Warning: include\_once(): Failed opening
  > '/home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/includes/civicrm.users.php'
  > for inclusion (include\_path='.:/opt/alt/php74/usr/share/pear') in
  > /home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/civicrm.php
  > on line 623
  >
  > Fatal error: Uncaught Error: Class 'CiviCRM\_For\_WordPress\_Users' not
  > found in
  > /home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/civicrm.php:624
  > Stack trace: #0
  > /home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/civicrm.php(379):
  > CiviCRM\_For\_WordPress->include\_files() #1
  > /home/enaosj1vvfz0/public\_html/wp-includes/class-wp-hook.php(287):
  > CiviCRM\_For\_WordPress->setup\_instance('') #2
  > /home/enaosj1vvfz0/public\_html/wp-includes/class-wp-hook.php(311):
  > WP\_Hook->apply\_filters(NULL, Array) #3
  > /home/enaosj1vvfz0/public\_html/wp-includes/plugin.php(484):
  > WP\_Hook->do\_action(Array) #4
  > /home/enaosj1vvfz0/public\_html/wp-settings.php(420):
  > do\_action('plugins\_loaded') #5
  > /home/enaosj1vvfz0/public\_html/wp-config.php(89):
  > require\_once('/home/enaosj1vv...') #6
  > /home/enaosj1vvfz0/public\_html/wp-load.php(37):
  > require\_once('/home/enaosj1vv...') #7
  > /home/enaosj1vvfz0/public\_html/wp-admin/admin.php(34):
  > require\_once('/home/enaosj1vv...') #8
  > /home/enaosj1vvfz0/public\_html/wp-admin/plugins.php(10):
  > require\_once('/home/enaosj1vv...') # in
  > /home/enaosj1vvfz0/public\_html/wp-content/plugins/civicrm/civicrm.php
  > on line 624 There has been a critical error on this website. Please
  > check your site admin email inbox for instructions.
  >
  > Learn more about debugging in WordPress.
  
  I have all of my other plugins deactivated so I know it's not a conflict there. I've tried using multiple themes so no conflict there. I've even addressed caching issues as described in another thread ([Errors involving /wp-content/plugins/civicrm/civicrm/CRM/Extension/ClassLoader.php](https://civicrm.stackexchange.com/questions/34790/errors-involving-wp-content-plugins-civicrm-civicrm-crm-extension-classloader-p))
  
  The only other suggestion my hosting company had was to unzip the file myself and replace the files manually which just seems like a good way to screw up my data.
  
  **Tags:** wordpress, upgrade
  
  > **Comments:**
  > **username_1**: I don't think wordpress upgrades work via the plugin page. I think you do need to unzip the files yourself. See https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/#now-upgrade-the-filesystem and the other upgrade instructions there.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2020-12-23. Score: 1
  
  You can't use the WordPress plugin update system. You must do it via either ftp or SSH. You will find the full documentation at <https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/>
  
  While complete and accurate, the comprehensiveness of that doc can be a little overwhelming. I created a checklist for myself to cover the bases on my server. It may be helpful to you. You can see my CiviCRM upgrade on WordPress summary here: <https://username_2.net/support/civicrm-upgrade/>
  
  Some bits are very specific to me but they should be obvious. If it looks like gobbledygook to you then ignore it and focus on the official docs above.
  
  
  ---
  
  