Answers.Body: <p>Don't click Change Selections - instead on that edit page change the participant status from Pay Later to Registered, and then lower down in the Payment Information section change the payment status to Completed.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-07-09T19:35:26.527Z
Answers.LastActivityDate: 2021-07-09T19:35:26.527Z
Answers.UserDisplayName: Demerit
Body: <p>My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4
  Drupal: 7.80</p>
  <p>My management insisted that we offer a &quot;Pay Later&quot; option for an event with  online registration. Checks are coming in but I can't get back into the participant's record to change the payment amount.</p>
  <p>I go to the participant's record &gt; Events &gt; on the event row I select Edit.</p>
  <p>There is a &quot;Change Selections&quot; link which takes we to another screen with the link &quot;View Payments.&quot; Clicking this link produces a box that declares &quot;No payments found for this participant &gt; Record Payment &gt; etc.</p>
  <p>When I click &quot;Record Payment&quot; I get the message &quot;Unable to reach the server. Please refresh this page...and try again.&quot; Refreshing takes me back to the participant's record.</p>
  <p>So, how do I update a participant's record to acknowledge payment?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-07-11T16:32:38.457Z
Comments.Text: While @Demerit's answer is probably the easiest way to go, it's worth checking out why you get an "Unable to reach the server" error when clicking "Record Payment".  I would enable Debugging and Backtrace at CiviCRM's **Administer menu » System Settings » Debugging and Error Handling**.  Then, right-click the "Record Payments" link and open it in a new tab.  You should get a more detailed error.  If the error doesn't make the solution obvious, you can post the error and backtrace as a new question.
Comments.UserDisplayName: Jon G - Megaphone Tech
Tags: <civievent><iats>
Title: Recording event payments that come by mail (checks) after online registration
ThreadText: # Recording event payments that come by mail (checks) after online registration
  
  (Asked by: username_0 on 2021-07-09)
  
  My civiCRM instance: civiCRM: 5.37.0. + iATS Extension: 1.7.4
  Drupal: 7.80
  
  My management insisted that we offer a "Pay Later" option for an event with online registration. Checks are coming in but I can't get back into the participant's record to change the payment amount.
  
  I go to the participant's record > Events > on the event row I select Edit.
  
  There is a "Change Selections" link which takes we to another screen with the link "View Payments." Clicking this link produces a box that declares "No payments found for this participant > Record Payment > etc.
  
  When I click "Record Payment" I get the message "Unable to reach the server. Please refresh this page...and try again." Refreshing takes me back to the participant's record.
  
  So, how do I update a participant's record to acknowledge payment?
  
  **Tags:** civievent, iats
  
  > **Comments:**
  > **username_1**: While @username_2's answer is probably the easiest way to go, it's worth checking out why you get an "Unable to reach the server" error when clicking "Record Payment".  I would enable Debugging and Backtrace at CiviCRM's **Administer menu » System Settings » Debugging and Error Handling**.  Then, right-click the "Record Payments" link and open it in a new tab.  You should get a more detailed error.  If the error doesn't make the solution obvious, you can post the error and backtrace as a new question.  
  
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  ## 1 answers
  
  ### Answer by username_2 on 2021-07-09. Score: 2
  
  Don't click Change Selections - instead on that edit page change the participant status from Pay Later to Registered, and then lower down in the Payment Information section change the payment status to Completed.
  
  
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