Answers.Body: <p>What I found out was Civigrant was installed but disabled. It must be enabled or completely uninstalled. Something conflicts. I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico. That worked for me.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-02-01T19:33:57.903Z
Answers.Text: Thanks, I'm going to try this. You should accept it as the answer since it resolved your issue! I was getting an unrelated error that mentioned lacking the civigrant table, so I'm hoping this fixes both problems.
Answers.UserDisplayName: LMK Web
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-01-27T16:14:53.557Z
Answers.LastActivityDate: 2023-01-27T16:14:53.557Z
Answers.UserDisplayName: Lester
Answers.Body: <p>We hit this too, but found that uninstalling CiviGrant was sufficient, we did not uninstall/reinstall Mosaico etc (but maybe something else will bite us yet)</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-02-20T02:19:17.390Z
Answers.LastActivityDate: 2023-02-20T02:19:17.390Z
Answers.UserDisplayName: petednz - fuzion
Answers.Body: <p>Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-06-07T04:05:17.410Z
Answers.LastActivityDate: 2023-06-07T04:05:17.410Z
Answers.UserDisplayName: David Gould
Answers.Body: <p>In my case, with a fresh CiviCRM 5.61.4. no Mosaico tempates show up after downloading and installing Mosaico.</p>
  <p>When trying to create a template of type 'Newsletter' I receive this message in the UI:</p>
  <p>ERROR
  Sorry an error occurred and your information was not saved</p>
  <p>Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-06-29T02:14:56.963Z
Answers.Text: Hi David I'm having same issue - did you manage to solve?
Answers.UserDisplayName: LesleyJill
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-10-08T02:45:04.217Z
Answers.Text: Hi Lesley, not yet, but I am picking this up again. I can say that file permissions alone are not the cause. In a test install I have made everything chmod -R 777 on the composer project directory - didn't help. 777 combined with removing civigrant from ./web/libraries/civicrm/core/ext/ and ./vendor/civicrm/civicrm-core/ext/ also didn't help.
Answers.UserDisplayName: David Gould
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2023-06-07T04:08:46.457Z
Answers.LastActivityDate: 2023-06-07T04:08:46.457Z
Answers.UserDisplayName: David Gould
Body: <p>Log viewer error [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed entity name ()</p>
  <p>Problem I'm having is that when I go to: Mosaico templates my list of custom templates are gone as well as options to create new ones. I can; however, see them when I go to &quot;new mailing&quot; and start to send an email. I can edit them from there.</p>
  <p>Steps I've taken so far:</p>
  <p>Clear the cache - didn't help</p>
  <p>Next steps:
  Disabled mosaico and flex mailer extensions
  deleted old mosaico file directory
  refreshed ext.
  enabled both flex mailer and mosaico
  Still same error and problem</p>
  <p>Other steps:
  I tried re-installing the flex mailer too same as steps above, and it actually made everything worse, so I reverted back.</p>
  <p>I've tried to look around in console, but I do not understand what the errors I'm getting mean or what to really look for. I'm attaching a screenshot of interface of mailer and console while looking at the mosaico template page.</p>
  <p>If it helps, I'm also getting this log error but I think it is from Search Kit issues I'm having as it appears when I try to click &quot;actions&quot; and &quot;print/merge&quot; documents. But... Just in case other error is:  com_civicrm/civicrm/CRM/Core/Error.php(441): CRM_Core_Error::backtrace(&quot;backTrace&quot;, TRUE)<a href="https://i.sstatic.net/rWpNH.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/rWpNH.jpg" alt="enter image description here" /></a></p>
  <p><a href="https://i.sstatic.net/Alwnd.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/Alwnd.jpg" alt="enter image description here" /></a></p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-11-12T16:16:59.817Z
Comments.Text: have you found a solution? We're having the same issue after upgrading to Mosaico 2.10.
Comments.UserDisplayName: MtnPavlas
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2022-12-14T16:27:21.743Z
Comments.Text: I'm also unable to see any Mosaico templates, though I don't have the same error message and my page looks a little different.
Comments.UserDisplayName: LMK Web
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2023-01-27T16:13:43.053Z
Comments.Text: Yes. Civigrant was installed but disabled. It must be enabled or completely uninstalled. Weird, I know, but it is true. Something conflicts. Then, I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico.
Comments.UserDisplayName: Lester
Tags: <error><mosaico><templates><logs><flexmailer>
Title: Mosaico Template List Missing [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed enti
ThreadText: # Mosaico Template List Missing [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed enti
  
  (Asked by: username_0 on 2022-08-21)
  
  Log viewer error [error] Afform error: cannot process ~/afsearchMosaicoTemplateList/afsearchMosaicoTemplateList.aff.html: malformed entity name ()
  
  Problem I'm having is that when I go to: Mosaico templates my list of custom templates are gone as well as options to create new ones. I can; however, see them when I go to "new mailing" and start to send an email. I can edit them from there.
  
  Steps I've taken so far:
  
  Clear the cache - didn't help
  
  Next steps:
  Disabled mosaico and flex mailer extensions
  deleted old mosaico file directory
  refreshed ext.
  enabled both flex mailer and mosaico
  Still same error and problem
  
  Other steps:
  I tried re-installing the flex mailer too same as steps above, and it actually made everything worse, so I reverted back.
  
  I've tried to look around in console, but I do not understand what the errors I'm getting mean or what to really look for. I'm attaching a screenshot of interface of mailer and console while looking at the mosaico template page.
  
  If it helps, I'm also getting this log error but I think it is from Search Kit issues I'm having as it appears when I try to click "actions" and "print/merge" documents. But... Just in case other error is: com\_civicrm/civicrm/CRM/Core/Error.php(441): CRM\_Core\_Error::backtrace("backTrace", TRUE)[![enter image description here](https://i.sstatic.net/rWpNH.jpg)](https://i.sstatic.net/rWpNH.jpg)
  
  [![enter image description here](https://i.sstatic.net/Alwnd.jpg)](https://i.sstatic.net/Alwnd.jpg)
  
  **Tags:** error, mosaico, templates, logs, flexmailer
  
  > **Comments:**
  > **username_1**: have you found a solution? We're having the same issue after upgrading to Mosaico 2.10.  
  > **username_2**: I'm also unable to see any Mosaico templates, though I don't have the same error message and my page looks a little different.  
  > **username_0**: Yes. Civigrant was installed but disabled. It must be enabled or completely uninstalled. Weird, I know, but it is true. Something conflicts. Then, I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico.  
  
  ---
  
  ## 4 answers
  
  ### Answer by username_0 on 2023-01-27. Score: 1 | Accepted answer
  
  What I found out was Civigrant was installed but disabled. It must be enabled or completely uninstalled. Something conflicts. I had to uninstall and reinstall Mosaico, Search Kit, and Form Core (I believe that is the full list) and enable them 1 at a time in this order: Search kit, form core, then Mosaico. That worked for me.
  
  > **Comments:**
  > **username_2**: Thanks, I'm going to try this. You should accept it as the answer since it resolved your issue! I was getting an unrelated error that mentioned lacking the civigrant table, so I'm hoping this fixes both problems.  
  
  ---
  
  ### Answer by username_3 on 2023-02-20. Score: 0
  
  We hit this too, but found that uninstalling CiviGrant was sufficient, we did not uninstall/reinstall Mosaico etc (but maybe something else will bite us yet)
  
  
  ---
  
  ### Answer by username_4 on 2023-06-07. Score: 0
  
  Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search\_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.
  
  
  ---
  
  ### Answer by username_4 on 2023-06-07. Score: 0
  
  In my case, with a fresh CiviCRM 5.61.4. no Mosaico tempates show up after downloading and installing Mosaico.
  
  When trying to create a template of type 'Newsletter' I receive this message in the UI:
  
  ERROR
  Sorry an error occurred and your information was not saved
  
  Removing CiviGrant (from ext file system) and various iterations of disabling, uninstalling, deleting from ext file system (after taking a backup) of Search\_kit, Afform, and Mosaico did not permit Mosaico templates to show up for me.
  
  > **Comments:**
  > **username_5**: Hi David I'm having same issue - did you manage to solve?  
  > **username_4**: Hi Lesley, not yet, but I am picking this up again. I can say that file permissions alone are not the cause. In a test install I have made everything chmod -R 777 on the composer project directory - didn't help. 777 combined with removing civigrant from ./web/libraries/civicrm/core/ext/ and ./vendor/civicrm/civicrm-core/ext/ also didn't help.  
  
  ---
  
  