Answers.Body: <p>I'm not a civi expert by any means, but thought I would share my experience - I had a similar issue, and it turned out to be a firewall issue - civi was hosted on a machine on the net, and my Outlook client was on our corporate network. When I was connected to our company network, I would get that error. When I took the machine home and tried connecting there - it worked fine.</p>
  
  <p>Other things that got me to start with - in the URL path, make sure you have the trailing / on the path   (check by copying the url and trying to access the url in a browser), and make sure you're using the correct site key from the civicrm.settings.php file</p>
  
  <p>Hope something here helps!</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-08-07T20:37:55.760Z
Answers.LastActivityDate: 2016-08-07T20:37:55.760Z
Answers.UserDisplayName: Rob Sealey
Body: <p>I set everything up for the civicrm for outlook extension according to these instructions <a href="http://www.vedaconsulting.co.uk/outlookforcivicrm-release" rel="nofollow">http://www.vedaconsulting.co.uk/outlookforcivicrm-release</a>. I am using the api extension to generate the api key. But i keep getting the "Invalid Credentials" error message in outlook when i try to connect it. Any thoughts on what could be causing this to not be able to connect?</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2017-01-21T12:28:35.810Z
Comments.Text: +1. I get the same thing on 4.7.15. Have also checked AJAX permissions are enabled for my role, and API key set. [![outlook integration not working](https://i.sstatic.net/zrk2L.png)](https://i.sstatic.net/zrk2L.png)
  [![forbidden](https://i.sstatic.net/2ZWv9.png)](https://i.sstatic.net/2ZWv9.png)
Comments.UserDisplayName: Adam
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-05-21T09:24:54.743Z
Comments.Text: I get the same issue. How did you solve this. @Rbo I can't access the url in a browser, I get an error 403, is this the mistake?
Comments.UserDisplayName: bass
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-05-22T22:05:26.750Z
Comments.Text: You've posted this as an answer but this doesn't appear to answer the question. You are more likely to get a response if you add a comment or post a new question (possibly referencing this question if relevant).
Comments.UserDisplayName: William Mortada
Tags: <civimail><error>
Title: CiviCRM for Outlook - Invalid Credentials
ThreadText: # CiviCRM for Outlook - Invalid Credentials
  
  (Asked by: username_0 on 2016-02-17)
  
  I set everything up for the civicrm for outlook extension according to these instructions <http://www.vedaconsulting.co.uk/outlookforcivicrm-release>. I am using the api extension to generate the api key. But i keep getting the "Invalid Credentials" error message in outlook when i try to connect it. Any thoughts on what could be causing this to not be able to connect?
  
  **Tags:** civimail, error
  
  > **Comments:**
  > **username_1**: +1. I get the same thing on 4.7.15. Have also checked AJAX permissions are enabled for my role, and API key set. [![outlook integration not working](https://i.sstatic.net/zrk2L.png)](https://i.sstatic.net/zrk2L.png) [![forbidden](https://i.sstatic.net/2ZWv9.png)](https://i.sstatic.net/2ZWv9.png)  
  > **username_2**: I get the same issue. How did you solve this. @Rbo I can't access the url in a browser, I get an error 403, is this the mistake?  
  > **username_3**: You've posted this as an answer but this doesn't appear to answer the question. You are more likely to get a response if you add a comment or post a new question (possibly referencing this question if relevant).  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_4 on 2016-08-07. Score: 2
  
  I'm not a civi expert by any means, but thought I would share my experience - I had a similar issue, and it turned out to be a firewall issue - civi was hosted on a machine on the net, and my Outlook client was on our corporate network. When I was connected to our company network, I would get that error. When I took the machine home and tried connecting there - it worked fine.
  
  Other things that got me to start with - in the URL path, make sure you have the trailing / on the path (check by copying the url and trying to access the url in a browser), and make sure you're using the correct site key from the civicrm.settings.php file
  
  Hope something here helps!
  
  
  ---
  
  