Answers.Body: <p>Try running the upgrade url </p>
  
  <pre><code>http://example.org/wp-admin/admin.php?page=CiviCRM&amp;q=civicrm/upgrade&amp;reset=1
  </code></pre>
  
  <p>Thanks</p>
  
  <p>Pradeep</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-15T16:54:25.840Z
Answers.Text: I believe that's the URL I referred to in my OP as the "upgrade URL".
Answers.UserDisplayName: John Mark
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-15T17:24:13.120Z
Answers.Text: Can you paste the log to your question?
Answers.UserDisplayName: Pradeep Nayak
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-15T20:36:05.093Z
Answers.Text: I think there would be too much to paste. We ended up restoring our website to a backup. Next time I try the upgrade, I'll post the log results to gitlab, per HomoTechsual's suggestion. Thanks, all!
Answers.UserDisplayName: John Mark
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-15T16:33:36.263Z
Answers.LastActivityDate: 2020-01-15T16:56:41.160Z
Answers.LastEditDate: 2020-01-15T16:56:41.160Z
Answers.UserDisplayName: Pradeep Nayak
Body: <p>Civi 5.15.1, WP 5.3.2</p>
  
  <p>We are in the process of upgrading Civi from 5.15.1 to 5.21, and are stuck at the "Upgrade the database" step in the upgrade instructions here:
  <a href="https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/" rel="nofollow noreferrer">https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/</a></p>
  
  <p>The first time we pasted the upgrade URL into our browser, we got a message saying our PHP version was out of date. So we upgraded it to version 7, and tried to reload the upgrade URL. Instead of an "Upgrade screen", we got the WP login page. Upon logging in, the WP Dashboard appeared, without any Civi upgrade button. Nor does the WP Updates page list Civi as an option.</p>
  
  <p>We backed up our database before starting the installation -- should we just restore it, or are there other steps we should take first?</p>
  
  <p>EDIT: We performed the above actions using Firefox 72.0.1 with the Standard Browser Privacy settings, but can make changes if need be.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:14:44.487Z
Comments.Text: Have you tried re-enabling CiviCRM in WP plugins?
Comments.UserDisplayName: HomoTechsual
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:20:24.817Z
Comments.Text: CiviCRM 5.21.0 is listed under the Active filter, with only a Deactivate option given.
Comments.UserDisplayName: John Mark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:21:10.577Z
Comments.Text: After logging in if you reload the upgrade page what happens?
Comments.UserDisplayName: HomoTechsual
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:22:36.517Z
Comments.Text: We get the WP login page again. Checking "Remember me" doesn't seem to have an effect.
Comments.UserDisplayName: John Mark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:28:29.997Z
Comments.Text: Anything in logs in the configandlog folder?
Comments.UserDisplayName: HomoTechsual
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:35:16.630Z
Comments.Text: Where is that folder located? There's nothing called configandlog in the WP sidebar or searching via our webhost's file manager.
Comments.UserDisplayName: John Mark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:35:58.287Z
Comments.Text: If it exists it would be under the same place as Civi stores files/uploads
Comments.UserDisplayName: HomoTechsual
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:51:43.363Z
Comments.Text: Yes, there are errors posted to ConfigAndLog every few seconds starting from when we initiated the upgrade, though they're probably too long to post here. The short version is :[callback] => Array
          (
              [0] => CRM_Core_Error
              [1] => exceptionHandler
          )
Comments.UserDisplayName: John Mark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:51:58.490Z
Comments.Text: @john see https://civicrm.stackexchange.com/questions/6399/how-do-i-debug-civicrm-when-i-hit-a-blank-page-white-screen-fatal-error or https://docs.civicrm.org/dev/en/latest/tools/debugging/ for some pointers on debugging mysteries situations like this. Be careful to remove any sensitive information (passwords, contact details) when posting for support.
Comments.UserDisplayName: Chris Burgess
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:52:57.547Z
Comments.Text: There's also a separate No Such Field error that was posted more recently, but I'm not savy enough to decode any of these error messages.
Comments.UserDisplayName: John Mark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-01-15T16:53:02.710Z
Comments.Text: Could you edit the message into the question - the short version is rather meaningless I’m afraid - you can put it as a snippet on gitlab at https://lab.civicrm.org
Comments.UserDisplayName: HomoTechsual
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2021-02-26T18:47:49.803Z
Comments.Text: Was a solution found for this? I'm having the same problem. I successfully tested the upgrade with a cloned staging site without a hitch in the upgrade process. https://staging.islandnaturetrust.ca/ By following the CiviCRM Wordpress upgrade guide: https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/ However, as soon as I attempted on the main site the updgrade database url loops back to the WP login page. https://www.islandnaturetrust.ca/ Thoughts anyone?
Comments.UserDisplayName: Ben Russell
Tags: <upgrade>
Title: database Upgrade URL does not load Upgrade screen
ThreadText: # database Upgrade URL does not load Upgrade screen
  
  (Asked by: username_0 on 2020-01-15)
  
  Civi 5.15.1, WP 5.3.2
  
  We are in the process of upgrading Civi from 5.15.1 to 5.21, and are stuck at the "Upgrade the database" step in the upgrade instructions here:
  <https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/>
  
  The first time we pasted the upgrade URL into our browser, we got a message saying our PHP version was out of date. So we upgraded it to version 7, and tried to reload the upgrade URL. Instead of an "Upgrade screen", we got the WP login page. Upon logging in, the WP Dashboard appeared, without any Civi upgrade button. Nor does the WP Updates page list Civi as an option.
  
  We backed up our database before starting the installation -- should we just restore it, or are there other steps we should take first?
  
  EDIT: We performed the above actions using Firefox 72.0.1 with the Standard Browser Privacy settings, but can make changes if need be.
  
  **Tags:** upgrade
  
  > **Comments:**
  > **username_1**: Have you tried re-enabling CiviCRM in WP plugins?  
  > **username_0**: CiviCRM 5.21.0 is listed under the Active filter, with only a Deactivate option given.  
  > **username_1**: After logging in if you reload the upgrade page what happens?  
  > **username_0**: We get the WP login page again. Checking "Remember me" doesn't seem to have an effect.  
  > **username_1**: Anything in logs in the configandlog folder?  
  > **username_0**: Where is that folder located? There's nothing called configandlog in the WP sidebar or searching via our webhost's file manager.  
  > **username_1**: If it exists it would be under the same place as Civi stores files/uploads  
  > **username_0**: Yes, there are errors posted to ConfigAndLog every few seconds starting from when we initiated the upgrade, though they're probably too long to post here. The short version is :[callback] => Array         (             [0] => CRM_Core_Error             [1] => exceptionHandler         )  
  > **username_2**: @john see https://civicrm.stackexchange.com/questions/6399/how-do-i-debug-civicrm-when-i-hit-a-blank-page-white-screen-fatal-error or https://docs.civicrm.org/dev/en/latest/tools/debugging/ for some pointers on debugging mysteries situations like this. Be careful to remove any sensitive information (passwords, contact details) when posting for support.  
  > **username_0**: There's also a separate No Such Field error that was posted more recently, but I'm not savy enough to decode any of these error messages.  
  > **username_1**: Could you edit the message into the question - the short version is rather meaningless I’m afraid - you can put it as a snippet on gitlab at https://lab.civicrm.org  
  > **username_3**: Was a solution found for this? I'm having the same problem. I successfully tested the upgrade with a cloned staging site without a hitch in the upgrade process. https://staging.islandnaturetrust.ca/ By following the CiviCRM Wordpress upgrade guide: https://docs.civicrm.org/sysadmin/en/latest/upgrade/wordpress/ However, as soon as I attempted on the main site the updgrade database url loops back to the WP login page. https://www.islandnaturetrust.ca/ Thoughts anyone?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_4 on 2020-01-15. Score: 0
  
  Try running the upgrade url 
  http://example.org/wp-admin/admin.php?page=CiviCRM&q=civicrm/upgrade&reset=1
  
  Thanks
  Pradeep
  
  > **Comments:**
  > **username_0**: I believe that's the URL I referred to in my OP as the "upgrade URL".  
  > **username_4**: Can you paste the log to your question?  
  > **username_0**: I think there would be too much to paste. We ended up restoring our website to a backup. Next time I try the upgrade, I'll post the log results to gitlab, per username_1's suggestion. Thanks, all!  
  
  ---
  
  