Answers.Body: <p>If it's showing the wrong URL, you should:</p>
  
  <ul>
  <li>Confirm your <code>$BASE_URL</code> is correct in <code>civicrm.settings.php</code>;</li>
  <li>Check your URLs in <strong>Administer menu » System Settings » Resource URLs</strong>;</li>
  <li>Clear your cache;</li>
  <li>Delete <code>templates_c</code>.</li>
  </ul>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-09-19T16:41:04.040Z
Answers.Text: As a general troubleshooting tip, any time you get an error on a modal ("pop-up") dialog, right-click the link and select "Open in New Tab", you'll get much more detailed errors.
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-09-19T16:41:57.443Z
Answers.Text: I posted my answer before I saw this. Thank you. The last three I had done but it was the first one that I missed.
Answers.UserDisplayName: Christia
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-09-19T16:40:16.760Z
Answers.LastActivityDate: 2017-09-19T18:29:12.843Z
Answers.LastEditDate: 2017-09-19T18:29:12.843Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.Body: <p>I forgot to update the URL in <code>civicrm.settings.php</code> from <code>prod.</code> to <code>www</code>.</p>
  
  <p>That's all it was.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-09-19T16:41:18.340Z
Answers.LastActivityDate: 2017-09-19T16:41:18.340Z
Answers.UserDisplayName: Christia
Body: <p>We just launched a new Drupal website and implemented our old CiviCRM database. Everything seems to be going fine and transactions are going through, but when we try to view one, as admin or any other user, we get a network error. </p>
  
  <blockquote>
    <p>Network Error Unable to reach the server. Please refresh this page in
    your browser and try again.</p>
  </blockquote>
  
  <p>Admin user has all permissions and is still having the issue.</p>
  
  <p>CiviCRM 4.7.15, Drupal 7.x</p>
  
  <p>Edit: apparently I can't go back and edit payment processors either.</p>
  
  <p>Edit2: apparently it works with the old, pre-launch URL. I ran 'drush cc civicrm' to no avail. I also updated file paths and cleared caches in CRM.</p>
  
  <p>It's possibly related to an issue where some transactions are coming in incomplete. </p>
  
  <p><a href="https://i.sstatic.net/wyFde.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/wyFde.jpg" alt="enter image description here"></a>
  <a href="https://i.sstatic.net/EIMCG.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/EIMCG.jpg" alt="enter image description here"></a></p>
  
  <p>Drupal error log is showing this possibly related message:</p>
  
  <pre><code>Sep 19 16:27:28 prod drupal: https://prod.fosterclub.com|1505838448||access denied||68.116.xx.xx|https://prod.fosterclub.com/civicrm/contact/view/contribution?reset=1&amp;id=5816&amp;cid=121483&amp;action=view&amp;context=dashboard&amp;selectedChild=contribute&amp;snippet=json|https://www.fosterclub.com/civicrm/contribute?reset=1|0||civicrm/contact/view/contribution
  </code></pre>
  
  <p>Furthermore, when I hover over the link to view the transactions, it is showing prod.example.com instead of www.example.com, which was the correct URL before the DNS change and launch.</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2017-09-19T02:40:40.833Z
Comments.Text: can you paste the screenshot and the errors you see on browser console?
Comments.UserDisplayName: jitendra - fuzion
Tags: <drupal>
Title: Can't view transactions
ThreadText: # Can't view transactions
  
  (Asked by: username_0 on 2017-09-18)
  
  We just launched a new Drupal website and implemented our old CiviCRM database. Everything seems to be going fine and transactions are going through, but when we try to view one, as admin or any other user, we get a network error. 
  
  Network Error Unable to reach the server. Please refresh this page in
    your browser and try again.
  
  Admin user has all permissions and is still having the issue.
  CiviCRM 4.7.15, Drupal 7.x
  Edit: apparently I can't go back and edit payment processors either.
  Edit2: apparently it works with the old, pre-launch URL. I ran 'drush cc civicrm' to no avail. I also updated file paths and cleared caches in CRM.
  It's possibly related to an issue where some transactions are coming in incomplete. 
  
  
  Drupal error log is showing this possibly related message:
  Sep 19 16:27:28 prod drupal: https://prod.fosterclub.com|1505838448||access denied||68.116.xx.xx|https://prod.fosterclub.com/civicrm/contact/view/contribution?reset=1&id=5816&cid=121483&action=view&context=dashboard&selectedChild=contribute&snippet=json|https://www.fosterclub.com/civicrm/contribute?reset=1|0||civicrm/contact/view/contribution
  
  Furthermore, when I hover over the link to view the transactions, it is showing prod.example.com instead of www.example.com, which was the correct URL before the DNS change and launch.
  
  **Tags:** drupal
  
  > **Comments:**
  > **username_1**: can you paste the screenshot and the errors you see on browser console?  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_2 on 2017-09-19. Score: 2 | Accepted answer
  
  If it's showing the wrong URL, you should:
  
  * Confirm your `$BASE_URL` is correct in `civicrm.settings.php`;
  * Check your URLs in **Administer menu » System Settings » Resource URLs**;
  * Clear your cache;
  * Delete `templates_c`.
  
  > **Comments:**
  > **username_2**: As a general troubleshooting tip, any time you get an error on a modal ("pop-up") dialog, right-click the link and select "Open in New Tab", you'll get much more detailed errors.  
  > **username_0**: I posted my answer before I saw this. Thank you. The last three I had done but it was the first one that I missed.  
  
  ---
  
  ### Answer by username_0 on 2017-09-19. Score: 0
  
  I forgot to update the URL in `civicrm.settings.php` from `prod.` to `www`.
  
  That's all it was.
  
  
  ---
  
  