Answers.Body: <p>There are a number of reasons Scheduled Reminders might not be working.  It's important to first distinguish between &quot;No Scheduled Reminders are working&quot; and &quot;A particular scheduled reminder isn't working&quot;.</p>
  <h3>No scheduled reminders are working</h3>
  <ul>
  <li>You haven't yet set up your cron job.</li>
  <li>Your Scheduled Reminders Scheduled Job (<strong>Administer menu » System Settings » Scheduled Jobs</strong>) isn't enabled.</li>
  <li>Your outbound email settings aren't configured correctly.  Test them at <strong>Administer menu » System Settings » Outbound Email</strong>.</li>
  </ul>
  <h3>One scheduled reminder isn't working</h3>
  <ul>
  <li>Your &quot;Effective Start Date&quot; or &quot;Effective End Date&quot; are outside the range of the reminder.</li>
  <li>This reminder has already been sent.  E.g.:
  <ul>
  <li>You have a reminder to go out 7 days before an event, which sends successfully.</li>
  <li>3 days before the event, you postpone the event to next month.</li>
  <li>7 days before the event, the same scheduled reminder will NOT fire again, because Civi won't send the same reminder twice, and the participants already received the reminder.</li>
  </ul>
  </li>
  <li>Your reminder is set to go to Additional Recipients, and is an event reminder.  This doesn't work, and is removed in current versions of Civi.</li>
  </ul>
  <h3>Other things to check</h3>
  <ul>
  <li>Check the Scheduled Job log for Scheduled Reminders to make sure you see both the &quot;job is starting&quot; and &quot;job finished successfully&quot; messages.</li>
  <li>Check your mail logs to ensure that the mailing actually went out.  Some third-party mailers (e.g. SendGrid, Sparkpost) won't let you send with any &quot;From&quot; address you like, and your mail logs will indicate that the message was rejected by your mailing service.</li>
  </ul>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-07-19T18:46:53.130Z
Answers.LastActivityDate: 2022-07-19T18:46:53.130Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Body: <p>My scheduled reminders aren't working.  What are some causes?</p>
  
Tags: <scheduled-reminders>
Title: Why didn't my Scheduled Reminder send?
ThreadText: # Why didn't my Scheduled Reminder send?
  
  (Asked by: username_0 on 2022-07-19)
  
  My scheduled reminders aren't working. What are some causes?
  
  **Tags:** scheduled-reminders
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2022-07-19. Score: 3
  
  There are a number of reasons Scheduled Reminders might not be working. It's important to first distinguish between "No Scheduled Reminders are working" and "A particular scheduled reminder isn't working".
  
  ### No scheduled reminders are working
  
  * You haven't yet set up your cron job.
  * Your Scheduled Reminders Scheduled Job (**Administer menu » System Settings » Scheduled Jobs**) isn't enabled.
  * Your outbound email settings aren't configured correctly. Test them at **Administer menu » System Settings » Outbound Email**.
  
  ### One scheduled reminder isn't working
  
  * Your "Effective Start Date" or "Effective End Date" are outside the range of the reminder.
  * This reminder has already been sent. E.g.:
    + You have a reminder to go out 7 days before an event, which sends successfully.
    + 3 days before the event, you postpone the event to next month.
    + 7 days before the event, the same scheduled reminder will NOT fire again, because Civi won't send the same reminder twice, and the participants already received the reminder.
  * Your reminder is set to go to Additional Recipients, and is an event reminder. This doesn't work, and is removed in current versions of Civi.
  
  ### Other things to check
  
  * Check the Scheduled Job log for Scheduled Reminders to make sure you see both the "job is starting" and "job finished successfully" messages.
  * Check your mail logs to ensure that the mailing actually went out. Some third-party mailers (e.g. SendGrid, Sparkpost) won't let you send with any "From" address you like, and your mail logs will indicate that the message was rejected by your mailing service.
  
  
  ---
  
  