Answers.Body: <p>Exactly - the broken image for the cheque display tells us that the template/js from the iATS Extension are not loading properly</p>
  
  <p><a href="https://i.sstatic.net/c3Mrg.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/c3Mrg.png" alt="enter image description here"></a></p>
  
  <p>First thing to do is to check your Resource Settings URL:
  civicrm/admin/setting/url?reset=1
  specifically the Extension Resource URL</p>
  
  <p>Second thing to do is to start up a browser inspector tools - and check the console -> for javascript errors when you load the page; </p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-12-15T19:14:00.347Z
Answers.Text: Thanks Karin. I've checked my Extension Resource URL. It was [civicrm.files]/ext/ so I changed it to [civicrm.files]/custom_ext/ which is the same as I have for the Extensions Directory.
  
  I still cannot see the cheque image, but now I cannot see the broken image either.
Answers.UserDisplayName: jursulak
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-01-12T20:55:43.403Z
Answers.Text: I've worked it out. I changed the path from **[civicrm.files]/ext/** to **wp-content/plugins/files/civicrm/custom_ext/** and it is working.
Answers.UserDisplayName: jursulak
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-12-15T14:20:06.987Z
Answers.LastActivityDate: 2017-12-16T14:49:11.420Z
Answers.LastEditDate: 2017-12-16T14:49:11.420Z
Answers.UserDisplayName: KarinG - Semper IT
Body: <p>When trying to complete a contribution using ACH/EFT our donation page (<a href="http://www.thewellspringfoundation.org/donate" rel="nofollow noreferrer">http://www.thewellspringfoundation.org/donate</a>) <strong>is asking donors to enter their banking information twice.</strong> </p>
  
  <p>The form is asking for the <em>Name of the Account Holder</em>, <em>Account Number</em>, <em>Bank Number + Transit Number</em>, and <em>Bank Name</em> in the <em>Direct Debit Information</em> section before the <em>Billing Name and Address</em> section <strong>AND</strong> then after the <em>Billing Name and Address</em> section it is asking for <em>Transit Number</em>, <em>Bank Number</em>, and <em>Account Type</em>. <strong>After filling in all the info, the Contribute button is greyed out.</strong> I believe this is because the <em>Bank Account Number</em> field is not displayed in the lower section, which I believe is generated by the iATS extension. See screenshot:</p>
  
  <p><a href="https://i.sstatic.net/OXu27.jpg" rel="nofollow noreferrer"><img src="https://i.sstatic.net/OXu27.jpg" alt="Donation form with ACH/EFT selected as Payment Method"></a></p>
  
  <p>I have also noticed that the 'cheque' image is not found, as it it looking in the wrong place, the absolute path to the file, which could be due to something in my directories settings(?!?). </p>
  
  <p>I upgraded to CiviCRM 4.7.28 earlier today. I am using CiviCRM in Wordpress 4.9.1. I have the following Extensions active in CiviCRM:</p>
  
  <ul>
  <li>iATS Payments 1.6.1 </li>
  <li>Summary Fields v. 3.1.1 </li>
  <li>Extended Report v. 3.0</li>
  <li>Displays relationships in the contact summary v. 1.2 </li>
  <li>Mailchimp v.
  2.0.1</li>
  </ul>
  
Tags: <civicontribute><payment-processor><contribution-page><iats>
Title: Direct Debit ACH/EFT Contribution: Asking for Banking Info Twice
ThreadText: # Direct Debit ACH/EFT Contribution: Asking for Banking Info Twice
  
  (Asked by: username_0 on 2017-12-14)
  
  When trying to complete a contribution using ACH/EFT our donation page (<http://www.thewellspringfoundation.org/donate>) **is asking donors to enter their banking information twice.**
  
  The form is asking for the *Name of the Account Holder*, *Account Number*, *Bank Number + Transit Number*, and *Bank Name* in the *Direct Debit Information* section before the *Billing Name and Address* section **AND** then after the *Billing Name and Address* section it is asking for *Transit Number*, *Bank Number*, and *Account Type*. **After filling in all the info, the Contribute button is greyed out.** I believe this is because the *Bank Account Number* field is not displayed in the lower section, which I believe is generated by the iATS extension. See screenshot:
  
  [![Donation form with ACH/EFT selected as Payment Method](https://i.sstatic.net/OXu27.jpg)](https://i.sstatic.net/OXu27.jpg)
  
  I have also noticed that the 'cheque' image is not found, as it it looking in the wrong place, the absolute path to the file, which could be due to something in my directories settings(?!?).
  
  I upgraded to CiviCRM 4.7.28 earlier today. I am using CiviCRM in Wordpress 4.9.1. I have the following Extensions active in CiviCRM:
  
  * iATS Payments 1.6.1
  * Summary Fields v. 3.1.1
  * Extended Report v. 3.0
  * Displays relationships in the contact summary v. 1.2
  * Mailchimp v.
    2.0.1
  
  **Tags:** civicontribute, payment-processor, contribution-page, iats
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2017-12-15. Score: 0 | Accepted answer
  
  Exactly - the broken image for the cheque display tells us that the template/js from the iATS Extension are not loading properly
  
  [![enter image description here](https://i.sstatic.net/c3Mrg.png)](https://i.sstatic.net/c3Mrg.png)
  
  First thing to do is to check your Resource Settings URL:
  civicrm/admin/setting/url?reset=1
  specifically the Extension Resource URL
  
  Second thing to do is to start up a browser inspector tools - and check the console -> for javascript errors when you load the page;
  
  > **Comments:**
  > **username_0**: Thanks Karin. I've checked my Extension Resource URL. It was [civicrm.files]/ext/ so I changed it to [civicrm.files]/custom_ext/ which is the same as I have for the Extensions Directory.  I still cannot see the cheque image, but now I cannot see the broken image either.  
  > **username_0**: I've worked it out. I changed the path from **[civicrm.files]/ext/** to **wp-content/plugins/files/civicrm/custom_ext/** and it is working.  
  
  ---
  
  