Answers.Body: <p>We do several things with these. In most cases we filter them out of all reports. If the user creates a new transaction we will leave them as is or delete them. Sometimes we create a special status for these in case they need to be referred to later (maybe the entries are different). </p>
  
  <p>It really comes down to what works best for your internal processes.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-06-22T16:13:26.093Z
Answers.LastActivityDate: 2017-06-22T16:13:26.093Z
Answers.UserDisplayName: KilakwaBT
Body: <p>We currently use Paypal until we can figure out why Stripe is not working. If a user does not complete the paypal payment, CiviCRM correctly lists the transaction as Pending (Incomplete Transaction).  Since most users eventually create a new transaction, we are left with a number of Pending (Incomplete Transaction) activities.  </p>
  
  <p>I have begun to list those activities as Expired but I then thought Cancelled may be a better fit.  Then I wondered if I should just leave it alone.  What do you all recommend?  What do you do?</p>
  
Tags: <civievent><civicontribute><pending>
Title: What do you do with Pending (Incomplete Transaction)?
ThreadText: # What do you do with Pending (Incomplete Transaction)?
  
  (Asked by: username_0 on 2017-06-22)
  
  We currently use Paypal until we can figure out why Stripe is not working. If a user does not complete the paypal payment, CiviCRM correctly lists the transaction as Pending (Incomplete Transaction). Since most users eventually create a new transaction, we are left with a number of Pending (Incomplete Transaction) activities.
  
  I have begun to list those activities as Expired but I then thought Cancelled may be a better fit. Then I wondered if I should just leave it alone. What do you all recommend? What do you do?
  
  **Tags:** civievent, civicontribute, pending
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2017-06-22. Score: 1
  
  We do several things with these. In most cases we filter them out of all reports. If the user creates a new transaction we will leave them as is or delete them. Sometimes we create a special status for these in case they need to be referred to later (maybe the entries are different).
  
  It really comes down to what works best for your internal processes.
  
  
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