Answers.Body: <p>The closest we have in our docs is integration w/ SMS as per:
  <a href="https://docs.civicrm.org/user/en/latest/sms-text-messaging/set-up/" rel="nofollow noreferrer">https://docs.civicrm.org/user/en/latest/sms-text-messaging/set-up/</a></p>
  
  <p>This documents the integration w/ Twillio and Clickatell.</p>
  
  <p>At the extension level, you'd find a few here: <a href="https://civicrm.org/extensions?title=&amp;body_value=phone&amp;field_extension_civi_use_target_id=214&amp;status=All&amp;field_extension_ready_value=All" rel="nofollow noreferrer">https://civicrm.org/extensions?title=&amp;body_value=phone&amp;field_extension_civi_use_target_id=214&amp;status=All&amp;field_extension_ready_value=All</a></p>
  
  <p>You probably want to play around with the value in the description field (I've got "phone" in there). There are maybe 6 or so extensions that provide some level of integration w/ external systems.</p>
  
  <p>The best advice is probably to narrow down the scope of your question, and focus on what you are trying to achieve rather than a general question about technology that can be used for various different purposes. "Integration" is primarily a word for sales and in real life can mean many different things.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-06-03T14:25:06.770Z
Answers.LastActivityDate: 2020-06-03T14:25:06.770Z
Answers.UserDisplayName: Alan Dixon
Answers.Body: <p>having the same question by now
  Not done yet, but will check <a href="http://docs.bigbluebutton.org/" rel="nofollow noreferrer">http://docs.bigbluebutton.org/</a> and other open source gateways (+asterisk etc)</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-06-01T23:00:31.910Z
Answers.LastActivityDate: 2020-06-01T23:00:31.910Z
Answers.UserDisplayName: FXsan
Body: <p>Who's done it and what advice do you have? </p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-06-02T09:24:07.307Z
Comments.Text: Not tried it, but what kind of integration are you looking for?  Click-to-call would seem fairly straightforward, but handling inbound calls more complex.  What's the objective?
Comments.UserDisplayName: Aidan
Tags: <phone><voip>
Title: Can CiviCRM be integrated with a VoIP system?
ThreadText: # Can CiviCRM be integrated with a VoIP system?
  
  (Asked by: username_0 on 2020-06-01)
  
  Who's done it and what advice do you have?
  
  **Tags:** phone, voip
  
  > **Comments:**
  > **username_1**: Not tried it, but what kind of integration are you looking for?  Click-to-call would seem fairly straightforward, but handling inbound calls more complex.  What's the objective?  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_2 on 2020-06-03. Score: 1
  
  The closest we have in our docs is integration w/ SMS as per:
  <https://docs.civicrm.org/user/en/latest/sms-text-messaging/set-up/>
  
  This documents the integration w/ Twillio and Clickatell.
  
  At the extension level, you'd find a few here: <https://civicrm.org/extensions?title=&body_value=phone&field_extension_civi_use_target_id=214&status=All&field_extension_ready_value=All>
  
  You probably want to play around with the value in the description field (I've got "phone" in there). There are maybe 6 or so extensions that provide some level of integration w/ external systems.
  
  The best advice is probably to narrow down the scope of your question, and focus on what you are trying to achieve rather than a general question about technology that can be used for various different purposes. "Integration" is primarily a word for sales and in real life can mean many different things.
  
  
  ---
  
  ### Answer by username_3 on 2020-06-01. Score: 0
  
  having the same question by now
  Not done yet, but will check <http://docs.bigbluebutton.org/> and other open source gateways (+asterisk etc)
  
  
  ---
  
  