Answers.Body: <p>That looks like a tracking image (it's 1x1 px and probably transparent), so you probably don't see it or get an error message.</p>
  
  <p>Once after an upgrade, I somehow ended up with a space before the opening php tag in <a href="https://yoursite.org/sites/all/modules/civicrm/extern/url.php" rel="nofollow noreferrer">https://yoursite.org/sites/all/modules/civicrm/extern/url.php</a> which broke tracking (can't have output before the header('Location: ' . $url);)</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-06-23T17:23:52.233Z
Answers.LastActivityDate: 2017-06-23T17:23:52.233Z
Answers.UserDisplayName: xtylus
Answers.Body: <p>and the answer is...</p>
  
  <p>dont use tokens to set your paths...</p>
  
  <p>"A workaround is to change the root civicrm token to an absolute path (Credit due to Eli Lisseck for research and workaround solution)"</p>
  
  <p>thanks greatly to <a href="https://civicrm.stackexchange.com/questions/16183/civimail-open-tracking-is-not-working-for-some-mailings-inserts-var-www-html-i">Civimail open tracking is not working for some mailings - inserts var/www/html into path for some mailings but not others</a></p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2017-07-13T01:21:11.247Z
Answers.LastActivityDate: 2017-07-13T01:21:11.247Z
Answers.UserDisplayName: Robinnz
Body: <p>Morning all</p>
  
  <p>Civi 4.7.14 Wordpress 4.7.5  Using Mosaico (the original one)</p>
  
  <p>All's been going fine for months and months.. suddenly the tracking has stopped working. The emails are being received..just not being reported. </p>
  
  <p>I tried this suggestion: <a href="https://civicrm.stackexchange.com/questions/10721/civimail-tracking-opens-stopped-working-after-upgrade-to-4-7-x">CiviMail tracking opens stopped working after upgrade to 4.7.x</a></p>
  
  <p>ie cut and paste this link
  img src="https://yoursite.org/sites/all/modules/civicrm/extern/open.php?q=91954565" width='1' height='1' alt='' border='0'</p>
  
  <p>but got a black screen- no error message- which I guess is what I'm supposed to get?</p>
  
  <p>thanks for any suggestions</p>
  
Tags: <wordpress><civimail><tracked-links><mosaico>
Title: Tracking on Civimail suddenly stopped working
ThreadText: # Tracking on Civimail suddenly stopped working
  
  (Asked by: username_0 on 2017-06-23)
  
  Morning all
  
  Civi 4.7.14 Wordpress 4.7.5 Using Mosaico (the original one)
  
  All's been going fine for months and months.. suddenly the tracking has stopped working. The emails are being received..just not being reported.
  
  I tried this suggestion: [CiviMail tracking opens stopped working after upgrade to 4.7.x](https://civicrm.stackexchange.com/questions/10721/civimail-tracking-opens-stopped-working-after-upgrade-to-4-7-x)
  
  ie cut and paste this link
  img src="https://yoursite.org/sites/all/modules/civicrm/extern/open.php?q=91954565" width='1' height='1' alt='' border='0'
  
  but got a black screen- no error message- which I guess is what I'm supposed to get?
  
  thanks for any suggestions
  
  **Tags:** wordpress, civimail, tracked-links, mosaico
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_1 on 2017-06-23. Score: 1
  
  That looks like a tracking image (it's 1x1 px and probably transparent), so you probably don't see it or get an error message.
  
  Once after an upgrade, I somehow ended up with a space before the opening php tag in <https://yoursite.org/sites/all/modules/civicrm/extern/url.php> which broke tracking (can't have output before the header('Location: ' . $url);)
  
  
  ---
  
  ### Answer by username_0 on 2017-07-13. Score: 1
  
  and the answer is...
  
  dont use tokens to set your paths...
  
  "A workaround is to change the root civicrm token to an absolute path (Credit due to Eli Lisseck for research and workaround solution)"
  
  thanks greatly to [Civimail open tracking is not working for some mailings - inserts var/www/html into path for some mailings but not others](https://civicrm.stackexchange.com/questions/16183/civimail-open-tracking-is-not-working-for-some-mailings-inserts-var-www-html-i)
  
  
  ---
  
  