Answers.Body: <p>Two thoughts: </p>
  
  <p>1) you have an iATS admin agent code 01 (and possibly more: 02, 03) and iATS agent codes 80, 81 and up for payment processing. Is it possible that the payment processor agent code/passwd that this particular contribution is linked to did have a password edit?</p>
  
  <p>2) does your passwd for the agent code linked to that particular recurring series perhaps have any non-alphanumeric characters in it? Those are not recommended as we have seen them work in some cases but fail in others.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-06-28T14:33:13.833Z
Answers.LastActivityDate: 2019-06-28T14:33:13.833Z
Answers.UserDisplayName: KarinG - Semper IT
Body: <p>I'm using the following steps to produce this error:</p>
  
  <ol>
  <li>Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions'</li>
  </ol>
  
  <p><a href="https://i.sstatic.net/iAmLl.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/iAmLl.png" alt="enter image description here"></a></p>
  
  <ol start="2">
  <li>Click 'View' under the individual's recurring contribution</li>
  </ol>
  
  <p><a href="https://i.sstatic.net/Jf7pv.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/Jf7pv.png" alt="enter image description here"></a></p>
  
  <ol start="3">
  <li>Clicking any of the following links (View, Edit, or Process)...</li>
  </ol>
  
  <p><a href="https://i.sstatic.net/kk827.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/kk827.png" alt="enter image description here"></a></p>
  
  <p>...results in the following error: 'Warning: Unable to retrieve card details from iATS. Error: Invalid Username or Password' (please see screenshot below)</p>
  
  <p><a href="https://i.sstatic.net/IXRyQ.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/IXRyQ.png" alt="Error Message from iATS"></a></p>
  
  <p>Donations seem to be processing fine on CiviCRM and iATS, and CiviCRM and iATS seem to be communicating fine with each other (other than this error). </p>
  
Tags: <civicontribute><iats>
Title: Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?
ThreadText: # Why am I receiving an ' Unable to retrieve card details from iATS. Error: Invalid Username or Password' Error?
  
  (Asked by: username_0 on 2019-06-27)
  
  I'm using the following steps to produce this error:
  
  1. Under the 'Contributions' tab of a contact on CiviCRM, click 'Recurring Contributions'
  
  [![enter image description here](https://i.sstatic.net/iAmLl.png)](https://i.sstatic.net/iAmLl.png)
  
  2. Click 'View' under the individual's recurring contribution
  
  [![enter image description here](https://i.sstatic.net/Jf7pv.png)](https://i.sstatic.net/Jf7pv.png)
  
  3. Clicking any of the following links (View, Edit, or Process)...
  
  [![enter image description here](https://i.sstatic.net/kk827.png)](https://i.sstatic.net/kk827.png)
  
  ...results in the following error: 'Warning: Unable to retrieve card details from iATS. Error: Invalid Username or Password' (please see screenshot below)
  
  [![Error Message from iATS](https://i.sstatic.net/IXRyQ.png)](https://i.sstatic.net/IXRyQ.png)
  
  Donations seem to be processing fine on CiviCRM and iATS, and CiviCRM and iATS seem to be communicating fine with each other (other than this error).
  
  **Tags:** civicontribute, iats
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2019-06-28. Score: 3 | Accepted answer
  
  Two thoughts:
  
  1) you have an iATS admin agent code 01 (and possibly more: 02, 03) and iATS agent codes 80, 81 and up for payment processing. Is it possible that the payment processor agent code/passwd that this particular contribution is linked to did have a password edit?
  
  2) does your passwd for the agent code linked to that particular recurring series perhaps have any non-alphanumeric characters in it? Those are not recommended as we have seen them work in some cases but fail in others.
  
  
  ---
  
  