Answers.Body: <p>I had this same issue with 5.4.1 on Drupal 7. CKEditor was working fine in all other parts of the CMS, but the HTML input field on the CiviMail page was as above.</p>
  
  <p>Clearing the browser cache resolved it for me.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-31T15:22:41.163Z
Answers.LastActivityDate: 2018-08-31T15:22:41.163Z
Answers.UserDisplayName: Brian Payst
Answers.Body: <p>I've seen this when the CiviCRM plugin directory is not actually located inside <code>wp-content/plugins</code> but a symlink is used instead. The solution is my case was not to use a symlink.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-08-24T18:17:30.583Z
Answers.LastActivityDate: 2018-08-24T18:17:30.583Z
Answers.UserDisplayName: Christian Wach
Body: <p>We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area shows fine.</p>
  
  <p>See the screen capture - the HTML area is blank while the Plain Text area has a white space to enter content.</p>
  
  <p><a href="https://i.sstatic.net/jNBIh.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/jNBIh.png" alt="enter image description here"></a></p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-08-24T05:33:57.393Z
Comments.Text: Can you check if there is any JS errors on browser console?
Comments.UserDisplayName: Pradeep Nayak
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-08-24T08:06:14.090Z
Comments.Text: Have you tried clearing your browser cache?
Comments.UserDisplayName: Aidan
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-08-24T15:29:08.877Z
Comments.Text: are you using WordPress? have you added any new plugins recently?
Comments.UserDisplayName: dgk112
Tags: <civimail>
Title: HTML Editor for Mailings Not Displaying
ThreadText: # HTML Editor for Mailings Not Displaying
  
  (Asked by: username_0 on 2018-08-24)
  
  We recently upgraded to 5.4 and now when we create a new mailing, we are unable to enter any HTML content. The HTML area shows without the white editor area and any HTML options. The plain text area shows fine.
  
  See the screen capture - the HTML area is blank while the Plain Text area has a white space to enter content.
  
  [![enter image description here](https://i.sstatic.net/jNBIh.png)](https://i.sstatic.net/jNBIh.png)
  
  **Tags:** civimail
  
  > **Comments:**
  > **username_1**: Can you check if there is any JS errors on browser console?  
  > **username_2**: Have you tried clearing your browser cache?  
  > **username_3**: are you using WordPress? have you added any new plugins recently?  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_4 on 2018-08-31. Score: 1
  
  I had this same issue with 5.4.1 on Drupal 7. CKEditor was working fine in all other parts of the CMS, but the HTML input field on the CiviMail page was as above.
  
  Clearing the browser cache resolved it for me.
  
  
  ---
  
  ### Answer by username_5 on 2018-08-24. Score: 1
  
  I've seen this when the CiviCRM plugin directory is not actually located inside `wp-content/plugins` but a symlink is used instead. The solution is my case was not to use a symlink.
  
  
  ---
  
  