Answers.Body: <p>Aha, nothing wrong with either extension, after some time I finally noticed the timezone mismatch with the server</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-05-24T16:10:24.423Z
Answers.LastActivityDate: 2018-05-24T16:10:24.423Z
Answers.UserDisplayName: Sean Kenny
Body: <p>I'm runnning the bitnami image on Google cloud (5.0.1), trying to get sms reminders working. </p>
  
  <p>Provider Account is set up and tested, extension installed and configured, but when I send a test sms it is reported as delivered by Civi, but it's not, and nothing appears in the providers reporting either, so I assume there has been no actual communication with the gateway.</p>
  
  <p>How can I troubleshoot this? Does the extension work with 5.1?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-16T11:24:03.010Z
Comments.Text: Ah, extensions weren't the problem, the problem was there were no recipients reported in the test group I was using, although there are quite a lot of contacts with telephone numbers in the group. I assume I must have to prepare the contacts in a different way to pick up their numbers?
Comments.UserDisplayName: Sean Kenny
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-16T12:22:13.683Z
Comments.Text: Ok, number has to be labelled mobile, I didn't see that in the documentation. So I have contacts in the sms group now but still no sucessful sms mailings using either Twilio or Clikatel. Now going to try again with debugging turned on
Comments.UserDisplayName: Sean Kenny
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-16T18:26:42.057Z
Comments.Text: I'm still no further along, I'm going to assume Clickatell is broke, there are no errors reported, but Clickatell reports no interaction. I have to purchase a "number" from Twilio before I can test it properly (they used to give away free test numbers apparently) but I'm loathe to stump up cash unless I know it will work, unless anyone has any other suggestions?
Comments.UserDisplayName: Sean Kenny
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-18T13:57:11.620Z
Comments.Text: Sean - have you raised this on the Clickatell extension issues? We've done some work recently to allow old and new keys to work, would be good to have a look at why yours isn't working. https://github.com/veda-consulting/org.civicrm.sms.clickatell/issues
Comments.UserDisplayName: Parvez Saleh
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2018-05-21T14:59:54.880Z
Comments.Text: Thanks Parvez, I did look at the issues list originally, thought the issue might be the characters in the API key [(#15)](https://github.com/veda-consulting/org.civicrm.sms.clickatell/issues/15), but if that was the problem, I'd see something in the logs wouldn't I, not successful delivery reported
Comments.UserDisplayName: Sean Kenny
Tags: <civisms>
Title: Clickatell SMS Troublshooting
ThreadText: # Clickatell SMS Troublshooting
  
  (Asked by: username_0 on 2018-05-15)
  
  I'm runnning the bitnami image on Google cloud (5.0.1), trying to get sms reminders working.
  
  Provider Account is set up and tested, extension installed and configured, but when I send a test sms it is reported as delivered by Civi, but it's not, and nothing appears in the providers reporting either, so I assume there has been no actual communication with the gateway.
  
  How can I troubleshoot this? Does the extension work with 5.1?
  
  **Tags:** civisms
  
  > **Comments:**
  > **username_0**: Ah, extensions weren't the problem, the problem was there were no recipients reported in the test group I was using, although there are quite a lot of contacts with telephone numbers in the group. I assume I must have to prepare the contacts in a different way to pick up their numbers?  
  > **username_0**: Ok, number has to be labelled mobile, I didn't see that in the documentation. So I have contacts in the sms group now but still no sucessful sms mailings using either Twilio or Clikatel. Now going to try again with debugging turned on  
  > **username_0**: I'm still no further along, I'm going to assume Clickatell is broke, there are no errors reported, but Clickatell reports no interaction. I have to purchase a "number" from Twilio before I can test it properly (they used to give away free test numbers apparently) but I'm loathe to stump up cash unless I know it will work, unless anyone has any other suggestions?  
  > **username_1**: Sean - have you raised this on the Clickatell extension issues? We've done some work recently to allow old and new keys to work, would be good to have a look at why yours isn't working. https://github.com/veda-consulting/org.civicrm.sms.clickatell/issues  
  > **username_0**: Thanks Parvez, I did look at the issues list originally, thought the issue might be the characters in the API key [(#15)](https://github.com/veda-consulting/org.civicrm.sms.clickatell/issues/15), but if that was the problem, I'd see something in the logs wouldn't I, not successful delivery reported  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2018-05-24. Score: 2
  
  Aha, nothing wrong with either extension, after some time I finally noticed the timezone mismatch with the server
  
  
  ---
  
  