Body: <p>I have CiviCRM set up to import e-mails that are sent to our main support desk.  These e-mails come in as "Inbound Email" activity types.  At this time we are manually importing those e-mails into a CiviCase case to keep track of them.</p>
  
  <p>My question is how do you reply to these emails?  When I look at the activity itself, it does not have an option to reply.  When I connect the inbound email activity to a Case, I can compose a new email as an action in the case, but I still don't have an option to reply to an email.</p>
  
  <p>By "reply to an email" what I am looking for is to have a new email window opened, with the email I am replying to already in the email compose window and quoted, and the subject set, and the "to" and "cc" lines set, so that I am all ready to compose a reply.</p>
  
  <p>Is this possible?  Or is there an extension to support this?  It seems like such a basic function I'm really confused that I don't see it.</p>
  
  <p>Thank you</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-12-02T09:25:43.750Z
Comments.Text: Have you find a solution? It would be useful for me too.
Comments.UserDisplayName: masetto
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-12-19T17:46:32.480Z
Comments.Text: @masetto No.  We abandoned using CiviCase as a support desk.
Comments.UserDisplayName: richardsplayground
Tags: <email>
Title: How do I reply to an email in CiviCRM (Activity or CiviCase)
ThreadText: # How do I reply to an email in CiviCRM (Activity or CiviCase)
  
  (Asked by: username_0 on 2018-03-19)
  
  I have CiviCRM set up to import e-mails that are sent to our main support desk. These e-mails come in as "Inbound Email" activity types. At this time we are manually importing those e-mails into a CiviCase case to keep track of them.
  
  My question is how do you reply to these emails? When I look at the activity itself, it does not have an option to reply. When I connect the inbound email activity to a Case, I can compose a new email as an action in the case, but I still don't have an option to reply to an email.
  
  By "reply to an email" what I am looking for is to have a new email window opened, with the email I am replying to already in the email compose window and quoted, and the subject set, and the "to" and "cc" lines set, so that I am all ready to compose a reply.
  
  Is this possible? Or is there an extension to support this? It seems like such a basic function I'm really confused that I don't see it.
  
  Thank you
  
  **Tags:** email
  
  > **Comments:**
  > **username_1**: Have you find a solution? It would be useful for me too.  
  > **username_0**: @username_1 No.  We abandoned using CiviCase as a support desk.  
  
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  ## 0 answers
  
  