Answers.Body: <p>There are a few places you can check.</p>
  
  <ul>
  <li>Foremost, I would check your payment processor's logs.  Most likely the cards were sent there and declined.  Make sure you don't have any configuration mismatches - e.g. not allowing credit cards from outside your country, or requiring a CVV on the payment processor but not on CiviCRM (though I believe it's mandatory in CiviCRM on the front end these days).</li>
  <li>Check your CiviCRM logs.  Their location <a href="https://civicrm.stackexchange.com/a/15932/12">varies by CMS</a>.  If you're not sure how to interpret them, you may want to open a new question.</li>
  </ul>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-04-25T22:58:19.757Z
Answers.Text: or add the Log Viewer extensions? https://civicrm.org/extensions/civicrm-log-viewer
Answers.UserDisplayName: petednz - fuzion
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-04-24T21:27:59.527Z
Answers.LastActivityDate: 2020-04-24T21:27:59.527Z
Answers.UserDisplayName: Jon G - Megaphone Tech
Body: <p>Our contribution pages are working for some individuals and for others, payments are failing. Is there a way to see what the cause of this issue is for the payments that are unable to go through?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2020-04-24T20:31:49.803Z
Comments.Text: Which payment gateway are you using? Can you check in there for the failure reason?
Comments.UserDisplayName: Parvez Saleh
Tags: <civicontribute><payment>
Title: Are we able to see why a payment failed?
ThreadText: # Are we able to see why a payment failed?
  
  (Asked by: username_0 on 2020-04-24)
  
  Our contribution pages are working for some individuals and for others, payments are failing. Is there a way to see what the cause of this issue is for the payments that are unable to go through?
  
  **Tags:** civicontribute, payment
  
  > **Comments:**
  > **username_1**: Which payment gateway are you using? Can you check in there for the failure reason?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2020-04-24. Score: 2
  
  There are a few places you can check.
  
  * Foremost, I would check your payment processor's logs. Most likely the cards were sent there and declined. Make sure you don't have any configuration mismatches - e.g. not allowing credit cards from outside your country, or requiring a CVV on the payment processor but not on CiviCRM (though I believe it's mandatory in CiviCRM on the front end these days).
  * Check your CiviCRM logs. Their location [varies by CMS](https://civicrm.stackexchange.com/a/15932/12). If you're not sure how to interpret them, you may want to open a new question.
  
  > **Comments:**
  > **username_3**: or add the Log Viewer extensions? https://civicrm.org/extensions/civicrm-log-viewer  
  
  ---
  
  