Answers.Body: <p>After uninstalling and reinstalling Mosaico the menus appeared.</p>
  <p>These are the commands I have executed:</p>
  <pre><code>cv ext:disable mosaico
  cv ext:uninstall mosaico
  cv ext:install mosaico
  </code></pre>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-09-09T02:09:34.340Z
Answers.Text: Thanks! I had exactly the same problem and fixed it by re-installing via the web interface. The downside is that it wipes out all your existing templates.
Answers.UserDisplayName: Hugh
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-04-17T10:34:45.623Z
Answers.LastActivityDate: 2024-04-17T10:34:45.623Z
Answers.UserDisplayName: masetto
Body: <p>I take over a CiviCRM installation (latest version 5.72.1) under WordpPress (6.5.2) with Mosaico extension (version3.5.1709296836).</p>
  <p>I don't understand why &quot;Mosaico Templates&quot; and &quot;Mosaico settings&quot; menu are not visible. I try to restore di CiviCRM navigation menu, but without any effect.</p>
  <p>Does anyone have any idea what the reason might be? Or how to investigate?</p>
  <p>I tried the same versions locally (but not the same db and extensions) and the menus show up.</p>
  <p>Thanks</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-14T17:48:32.170Z
Comments.Text: Does it work if you visit the url manually? If not, you could try visiting civicrm/menu/rebuild?reset=1
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-15T06:19:21.270Z
Comments.Text: Yes, the links work correctly and I already tried to rebuid the menu. Do I try to disable the extensions one at a time?
Comments.UserDisplayName: masetto
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-15T16:26:05.353Z
Comments.Text: You could just go to admin - customize - navigation and create the menu entries.
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-04-15T20:07:46.220Z
Comments.Text: :-) sure, but I wanted to understand why.
Comments.UserDisplayName: masetto
Tags: <wordpress><mosaico><menu><navigation>
Title: "Mosaico Templates" and "Mosaico settings" menu are not visible
ThreadText: # "Mosaico Templates" and "Mosaico settings" menu are not visible
  
  (Asked by: username_0 on 2024-04-13)
  
  I take over a CiviCRM installation (latest version 5.72.1) under WordpPress (6.5.2) with Mosaico extension (version3.5.1709296836).
  
  I don't understand why "Mosaico Templates" and "Mosaico settings" menu are not visible. I try to restore di CiviCRM navigation menu, but without any effect.
  
  Does anyone have any idea what the reason might be? Or how to investigate?
  
  I tried the same versions locally (but not the same db and extensions) and the menus show up.
  
  Thanks
  
  **Tags:** wordpress, mosaico, menu, navigation
  
  > **Comments:**
  > **username_1**: Does it work if you visit the url manually? If not, you could try visiting civicrm/menu/rebuild?reset=1  
  > **username_0**: Yes, the links work correctly and I already tried to rebuid the menu. Do I try to disable the extensions one at a time?  
  > **username_1**: You could just go to admin - customize - navigation and create the menu entries.  
  > **username_0**: :-) sure, but I wanted to understand why.  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2024-04-17. Score: 2 | Accepted answer
  
  After uninstalling and reinstalling Mosaico the menus appeared.
  These are the commands I have executed:
  cv ext:disable mosaico
  cv ext:uninstall mosaico
  cv ext:install mosaico
  
  > **Comments:**
  > **username_2**: Thanks! I had exactly the same problem and fixed it by re-installing via the web interface. The downside is that it wipes out all your existing templates.  
  
  ---
  
  