Body: <p>CMS: Backdrop 1.24
  CiviCRM: 5.58
  PHP: 7.42
  MySQL: 5.7.36 etc</p>
  <p>I have a Backdrop/CiviCRM installation running without errors on MAMP.</p>
  <p>I then tried to install CiviCRM with Backdrop on a live site hosted on a shared server, with a host that is known to support CiviCRM, but I cannot get CiviCRM to work. Installation goes fine, but when I start to try to go through the configuration checklist, I can load each link/form but cannot save any configuration changes I make.</p>
  <p>The Backdrop admin menu includes a CiviCRM link, but selecting that does not load CiviCRM properly, no CiviCRM admin menu appears, and I get the following error message:</p>
  <blockquote>
  <p>Unable to reach the server. Please refresh this page in your browser and try again.</p>
  </blockquote>
  <p>CiviCRM tries to load via Ajax this: https://www.[site].com/CiviCRM/ajax/navmenu?code=ZQPw9lWA&amp;locale=en_US&amp;cid=3 and if I open that URL in a fresh tab, the JSON data is there, but the response code is 404. Therefore it doesn't work.</p>
  <p>Base URL in CiviCRM.settings.php is https://www.[site].com Have also tried http instead of https and both with and without www.</p>
  <p>I have tried with one database and with two (one for Backdrop and one for Civi). Same result.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-09-13T13:44:05.850Z
Comments.Text: Did you fix this, and if so how?  I'm getting the same problem at CiviHosting.com
Comments.UserDisplayName: Andy Clark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-09-16T10:55:52.013Z
Comments.Text: @AndyClark - Apologies for slow reply here. I'm afraid I never did get it working at CiviHosting. I never really understood why it wouln't work and David and colleagues weren't able to help. I moved that site to Cloudways where it is working very nicely using Backdrop/CiviCRM.
Comments.UserDisplayName: Steven James
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-09-16T14:38:56.760Z
Comments.Text: David at Civihosting found what the problem was.  Have a look at this which would probably have fixed your problem too https://civicrm.stackexchange.com/questions/48596/unable-to-reach-the-server-immediately-after-installing-civi-on-backdrop-only
Comments.UserDisplayName: Andy Clark
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-10-01T22:06:46.977Z
Comments.Text: Thank you @AndyClark. That's really good news.
Comments.UserDisplayName: Steven James
Tags: <installation><backdrop><shared-hosting>
Title: CiviCRM installation on Backdrop; CiviCRM links produce 404. Any thoughts?
ThreadText: # CiviCRM installation on Backdrop; CiviCRM links produce 404. Any thoughts?
  
  (Asked by: username_0 on 2023-02-13)
  
  CMS: Backdrop 1.24
  CiviCRM: 5.58
  PHP: 7.42
  MySQL: 5.7.36 etc
  
  I have a Backdrop/CiviCRM installation running without errors on MAMP.
  
  I then tried to install CiviCRM with Backdrop on a live site hosted on a shared server, with a host that is known to support CiviCRM, but I cannot get CiviCRM to work. Installation goes fine, but when I start to try to go through the configuration checklist, I can load each link/form but cannot save any configuration changes I make.
  
  The Backdrop admin menu includes a CiviCRM link, but selecting that does not load CiviCRM properly, no CiviCRM admin menu appears, and I get the following error message:
  
  > Unable to reach the server. Please refresh this page in your browser and try again.
  
  CiviCRM tries to load via Ajax this: https://www.[site].com/CiviCRM/ajax/navmenu?code=ZQPw9lWA&locale=en\_US&cid=3 and if I open that URL in a fresh tab, the JSON data is there, but the response code is 404. Therefore it doesn't work.
  
  Base URL in CiviCRM.settings.php is https://www.[site].com Have also tried http instead of https and both with and without www.
  
  I have tried with one database and with two (one for Backdrop and one for Civi). Same result.
  
  **Tags:** installation, backdrop, shared-hosting
  
  > **Comments:**
  > **username_1**: Did you fix this, and if so how?  I'm getting the same problem at CiviHosting.com  
  > **username_0**: @AndyClark - Apologies for slow reply here. I'm afraid I never did get it working at CiviHosting. I never really understood why it wouln't work and David and colleagues weren't able to help. I moved that site to Cloudways where it is working very nicely using Backdrop/CiviCRM.  
  > **username_1**: David at Civihosting found what the problem was.  Have a look at this which would probably have fixed your problem too https://civicrm.stackexchange.com/questions/48596/unable-to-reach-the-server-immediately-after-installing-civi-on-backdrop-only  
  > **username_0**: Thank you @AndyClark. That's really good news.  
  
  ---
  
  ## 0 answers
  
  