Answers.Body: <p>The Additional Payment Receipt or Refund Notification template is used to send receipt when payment is recorded for <code>Partially paid</code> or <code>Pending refund</code> or <code>Pending Pay Later</code> Contribution.</p>
  
  <p>To trigger this you will need to create Pending Paylater Contribution and then under Contribution tab of Contact or Find Contribution results click on <code>More &gt;&gt; Record Payment</code> besides the contribution row. 
  <a href="https://i.sstatic.net/Wkiv9.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/Wkiv9.png" alt="enter image description here"></a></p>
  
  <p>Submit the Payment form by checking <code>Automatically email a receipt to xxx ??</code><br>
  <a href="https://i.sstatic.net/9DSqM.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/9DSqM.png" alt="enter image description here"></a></p>
  
  <p>HTH</p>
  
  <p>Pradeep</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-03-05T15:38:32.730Z
Answers.Text: Hello Pradeep! Thanks for your answer! Yes I get a receipt of the contribution with that, but if I set any payment to refunded status, there is no email generated still. So the problem is not with the successful payment email, its with the refund email. I thought it should be triggered every time a contribution is set to Refunded status.
Answers.UserDisplayName: ritatorok
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2018-02-07T12:05:48.557Z
Answers.LastActivityDate: 2018-02-07T12:05:48.557Z
Answers.UserDisplayName: Pradeep Nayak
Body: <p>There is a message template called "Additional Payment Receipt or Refund Notification" in the System workflow messages. I have tried to trigger the Refund Notification by adding contributions and then setting their status to be "Refunded" and I thought this would trigger the email notification, but it didn't. I have tried with event registrations too, but got no email. Am I doing something wrong, or did I miss a step? I couldn't find any information about the refund email notification in the CiviCRM guide either. I have tried on 4.6.33 and 4.7.27 installations but doesn't seem to work on any of them. </p>
  
  <p>Let me know please if you have the answer. Thank you!</p>
  
Tags: <message-templates>
Title: How to trigger the Refund Notification email
ThreadText: # How to trigger the Refund Notification email
  
  (Asked by: username_0 on 2018-02-07)
  
  There is a message template called "Additional Payment Receipt or Refund Notification" in the System workflow messages. I have tried to trigger the Refund Notification by adding contributions and then setting their status to be "Refunded" and I thought this would trigger the email notification, but it didn't. I have tried with event registrations too, but got no email. Am I doing something wrong, or did I miss a step? I couldn't find any information about the refund email notification in the CiviCRM guide either. I have tried on 4.6.33 and 4.7.27 installations but doesn't seem to work on any of them.
  
  Let me know please if you have the answer. Thank you!
  
  **Tags:** message-templates
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2018-02-07. Score: 1
  
  The Additional Payment Receipt or Refund Notification template is used to send receipt when payment is recorded for `Partially paid` or `Pending refund` or `Pending Pay Later` Contribution.
  
  To trigger this you will need to create Pending Paylater Contribution and then under Contribution tab of Contact or Find Contribution results click on `More >> Record Payment` besides the contribution row.
  [![enter image description here](https://i.sstatic.net/Wkiv9.png)](https://i.sstatic.net/Wkiv9.png)
  
  Submit the Payment form by checking `Automatically email a receipt to xxx ??`  
  [![enter image description here](https://i.sstatic.net/9DSqM.png)](https://i.sstatic.net/9DSqM.png)
  
  HTH
  
  Pradeep
  
  > **Comments:**
  > **username_0**: Hello Pradeep! Thanks for your answer! Yes I get a receipt of the contribution with that, but if I set any payment to refunded status, there is no email generated still. So the problem is not with the successful payment email, its with the refund email. I thought it should be triggered every time a contribution is set to Refunded status.  
  
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