Answers.Body: <p>I replaced the full URLs in the <em>civicrm.settings.php</em> file with relative URLs as shown below:</p>
  <p><strong>FROM</strong></p>
  <blockquote>
  <p>global $civicrm_root;
  $civicrm_root = '/home/customer/www/example.org/public_html/sites/all/modules/civicrm';
  if (!defined('CIVICRM_TEMPLATE_COMPILEDIR')) {
  define( 'CIVICRM_TEMPLATE_COMPILEDIR', '/home/customer/www/example.org/public_html/sites/default/files/civicrm/templates_c/');
  }</p>
  </blockquote>
  <p><strong>TO</strong></p>
  <blockquote>
  <p>global $civicrm_root;
  $civicrm_root = './sites/all/modules/civicrm';
  if (!defined('CIVICRM_TEMPLATE_COMPILEDIR')) {
  define( 'CIVICRM_TEMPLATE_COMPILEDIR', './sites/default/files/civicrm/templates_c/');
  }</p>
  </blockquote>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-02-23T14:34:41.107Z
Answers.Text: This got my site going again, so was invaluable.  But it could not find the extensions folder despite this being the default, so I ended up uninstalling & re-installing them. Did you have this problem?  (PS. I couldn't see anything 'improved' about Site Tools!
Answers.UserDisplayName: Andy Clark
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-02-24T15:15:38.487Z
Answers.Text: Andy, I did not have this problem. The extensions folder remained in the expected place and I was able to access those extensions as I did normally. The jump to Site Tools did take some getting used to, but it's definitely a more secure environment. However, with the loss of the cPanel, I did learn more about ssh and having a command prompt to have quicker access to files and whatnot.
Answers.UserDisplayName: timindaburgh
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-02-16T18:21:06.780Z
Answers.LastActivityDate: 2021-02-16T18:21:06.780Z
Answers.UserDisplayName: timindaburgh
Body: <p>Recently, my host provider <a href="https://siteground.com" rel="nofollow noreferrer">Siteground</a> upgraded the back-end of my site from using a classic <strong>CPanel</strong> to the new and improved <strong>Site Tools</strong>. Upon the upgrade, the main CiviCRM 5.34.0 menu no longer appeared in my Drupal 7.78 instance. Also, icons with <strong>?</strong> showed up as unknown boxes. After getting assistance at <a href="https://chat.civicrm.org" rel="nofollow noreferrer">chat.civicrm.org</a>, the problem was solved...</p>
  
Tags: <civicrm.settings.php><menu><drupal-7>
Title: Menu problem when web host upgraded from CPanel to Site Tools
ThreadText: # Menu problem when web host upgraded from CPanel to Site Tools
  
  (Asked by: username_0 on 2021-02-16)
  
  Recently, my host provider [Siteground](https://siteground.com) upgraded the back-end of my site from using a classic **CPanel** to the new and improved **Site Tools**. Upon the upgrade, the main CiviCRM 5.34.0 menu no longer appeared in my Drupal 7.78 instance. Also, icons with **?** showed up as unknown boxes. After getting assistance at [chat.civicrm.org](https://chat.civicrm.org), the problem was solved...
  
  **Tags:** civicrm.settings.php, menu, drupal-7
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2021-02-16. Score: 3
  
  I replaced the full URLs in the *civicrm.settings.php* file with relative URLs as shown below:
  
  **FROM**
  
  > global $civicrm\_root;
  > $civicrm\_root = '/home/customer/www/example.org/public\_html/sites/all/modules/civicrm';
  > if (!defined('CIVICRM\_TEMPLATE\_COMPILEDIR')) {
  > define( 'CIVICRM\_TEMPLATE\_COMPILEDIR', '/home/customer/www/example.org/public\_html/sites/default/files/civicrm/templates\_c/');
  > }
  
  **TO**
  
  > global $civicrm\_root;
  > $civicrm\_root = './sites/all/modules/civicrm';
  > if (!defined('CIVICRM\_TEMPLATE\_COMPILEDIR')) {
  > define( 'CIVICRM\_TEMPLATE\_COMPILEDIR', './sites/default/files/civicrm/templates\_c/');
  > }
  
  > **Comments:**
  > **username_1**: This got my site going again, so was invaluable.  But it could not find the extensions folder despite this being the default, so I ended up uninstalling & re-installing them. Did you have this problem?  (PS. I couldn't see anything 'improved' about Site Tools!  
  > **username_0**: Andy, I did not have this problem. The extensions folder remained in the expected place and I was able to access those extensions as I did normally. The jump to Site Tools did take some getting used to, but it's definitely a more secure environment. However, with the loss of the cPanel, I did learn more about ssh and having a command prompt to have quicker access to files and whatnot.  
  
  ---
  
  