Answers.Body: <p>Since it's no longer listed and it says it can't be found, it's usually one of these two things:</p>
  
  <ul>
  <li>your files are uploaded into the wrong spot</li>
  <li>your files have the wrong permissions and/or user attached</li>
  </ul>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-04-03T15:07:59.730Z
Answers.Text: I've double checked that as well. According to documentation provided on CiviCRM + Drupal 7 upgrade, I downloaded the new civicrm files, disabled the all civicrm related contrib modules (but left the main civicrm module enabled), deleted from sites/all/modules the older civicrm directory, copied the new civicrm directory into the new location, cleared cache and template items cache, and then run the upgrade for civicrm/upgrade .Once I run the upgrade nothing happens, but the page goes white and civicrm is no longer an option on my site admin menu and the module is no longer listed.
Answers.UserDisplayName: Brett
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-04-03T17:14:17.910Z
Answers.Text: That's what makes it sound like it is a location, permission, or user attached issue - it's either not finding the files or is unable to access them based on your description.
Answers.UserDisplayName: Jenni Simonis
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-04-04T03:00:30.623Z
Answers.Text: Jenni is right - this sounds like a user permission issue.  Is it possible the files are owned by a different user than they were previously?
Answers.UserDisplayName: Jon G - Megaphone Tech
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-04-04T14:57:45.690Z
Answers.Text: OK - I'll give it another go and see what I can find. Thank you for your help. As an added note, I did revert back to the original civicrm files and everything came back just fine. Same exact file location and permissions as I had for the newer files.
Answers.UserDisplayName: Brett
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-04-03T12:48:46.140Z
Answers.LastActivityDate: 2019-04-03T12:48:46.140Z
Answers.UserDisplayName: Jenni Simonis
Body: <p>I'm trying to run a civicrm core module upgrade on a drupal 7 site. I follow all of the <a href="https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/" rel="nofollow noreferrer">posted instructions</a>, but when I run the civicrm/upgrade I get a white screen. When I return to the drupal modules the main civicrm core module is no longer listed. If I run the drupal upgrade script I get an error message that civicrm module is missing ... but I can see the module loaded on the server, with all it's files, in the correct location.</p>
  
  <p>I shouldn't have to uninstall the module because I'm upgrading. I disabled all of the civi helper modules, but made sure to leave the main civicrm module enabled, but I still get the missing module message.</p>
  
  <p>Any help would be greatly appreciated.</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-04-02T20:21:01.600Z
Comments.Text: any chance you left the old civi code around in a re-labelled folder?
Comments.UserDisplayName: petednz - fuzion
Tags: <drupal><upgrade><core>
Title: CiviCRM upgrade can't find core module in Drupal
ThreadText: # CiviCRM upgrade can't find core module in Drupal
  
  (Asked by: username_0 on 2019-04-02)
  
  I'm trying to run a civicrm core module upgrade on a drupal 7 site. I follow all of the [posted instructions](https://docs.civicrm.org/sysadmin/en/latest/upgrade/drupal7/), but when I run the civicrm/upgrade I get a white screen. When I return to the drupal modules the main civicrm core module is no longer listed. If I run the drupal upgrade script I get an error message that civicrm module is missing ... but I can see the module loaded on the server, with all it's files, in the correct location.
  
  I shouldn't have to uninstall the module because I'm upgrading. I disabled all of the civi helper modules, but made sure to leave the main civicrm module enabled, but I still get the missing module message.
  
  Any help would be greatly appreciated.
  
  **Tags:** drupal, upgrade, core
  
  > **Comments:**
  > **username_1**: any chance you left the old civi code around in a re-labelled folder?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_2 on 2019-04-03. Score: 1
  
  Since it's no longer listed and it says it can't be found, it's usually one of these two things:
  
  * your files are uploaded into the wrong spot
  * your files have the wrong permissions and/or user attached
  
  > **Comments:**
  > **username_0**: I've double checked that as well. According to documentation provided on CiviCRM + Drupal 7 upgrade, I downloaded the new civicrm files, disabled the all civicrm related contrib modules (but left the main civicrm module enabled), deleted from sites/all/modules the older civicrm directory, copied the new civicrm directory into the new location, cleared cache and template items cache, and then run the upgrade for civicrm/upgrade .Once I run the upgrade nothing happens, but the page goes white and civicrm is no longer an option on my site admin menu and the module is no longer listed.  
  > **username_2**: That's what makes it sound like it is a location, permission, or user attached issue - it's either not finding the files or is unable to access them based on your description.  
  > **username_3**: Jenni is right - this sounds like a user permission issue.  Is it possible the files are owned by a different user than they were previously?  
  > **username_0**: OK - I'll give it another go and see what I can find. Thank you for your help. As an added note, I did revert back to the original civicrm files and everything came back just fine. Same exact file location and permissions as I had for the newer files.  
  
  ---
  
  