Answers.Body: <p>Are you using an old version of CiviCRM, before 5.49? It looks like this was <a href="https://github.com/civicrm/civicrm-core/pull/23166" rel="nofollow noreferrer">fixed in 5.49</a>.</p>
  
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Answers.CreationDate: 2023-08-29T22:32:26.217Z
Answers.Text: Yes, I am using 5.463. Thanks for your response.
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Body: <p>We have Twilio SMS set up and it works great for the most part.</p>
  <p>The issue we are having, however, is trying to send to a group of contacts.  The group has 137 individual contacts in it.  When I try to set up the SMS to the group, it picks 25 contacts that it can send to and displays an error message at the top that says:  &quot;SMS will NOT be sent to 112 contacts - (no phone number on file, or communication preferences specify DO NOT SMS, or contact is deceased).&quot;</p>
  <p>Here is what I have done to troubleshoot this:</p>
  <ul>
  <li>All of the contacts in the group have their communication preferences such as it will allow SMS; in other words, DO NOT SMS is not checked for any of the contacts in the group</li>
  <li>All of the contacts have a mobile phone number in their record. The records that do work have a work mobile and the records that do not work have a work mobile.</li>
  <li>None of the contacts are deceased</li>
  <li>I have selected several contacts that it says it cannot send to and tried to send them an individual SMS which works.</li>
  <li>It clearly is not close to the 200/day limit.</li>
  </ul>
  <p>What am I missing?</p>
  
Tags: <groups><sms><twilio>
Title: Outbound Twilio SMS to group - Will send to some, but not all
ThreadText: # Outbound Twilio SMS to group - Will send to some, but not all
  
  (Asked by: username_0 on 2023-08-29)
  
  We have Twilio SMS set up and it works great for the most part.
  
  The issue we are having, however, is trying to send to a group of contacts. The group has 137 individual contacts in it. When I try to set up the SMS to the group, it picks 25 contacts that it can send to and displays an error message at the top that says: "SMS will NOT be sent to 112 contacts - (no phone number on file, or communication preferences specify DO NOT SMS, or contact is deceased)."
  
  Here is what I have done to troubleshoot this:
  
  * All of the contacts in the group have their communication preferences such as it will allow SMS; in other words, DO NOT SMS is not checked for any of the contacts in the group
  * All of the contacts have a mobile phone number in their record. The records that do work have a work mobile and the records that do not work have a work mobile.
  * None of the contacts are deceased
  * I have selected several contacts that it says it cannot send to and tried to send them an individual SMS which works.
  * It clearly is not close to the 200/day limit.
  
  What am I missing?
  
  **Tags:** groups, sms, twilio
  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_1 on 2023-08-29. Score: 1
  
  Are you using an old version of CiviCRM, before 5.49? It looks like this was [fixed in 5.49](https://github.com/civicrm/civicrm-core/pull/23166).
  
  > **Comments:**
  > **username_0**: Yes, I am using 5.463. Thanks for your response.  
  
  ---
  
  