Answers.Body: <p>Here's a quick recipe on how to set up bounce processing:</p>
  <ol>
  <li>In your email setup, create an email address that is the 'catch-all' for returned emails. In cPanel this is called 'Default Address' and I call it bounces@xxxxx.yyy. Unrouted email is set to be sent to this address.</li>
  <li>In Administer/CiviMail/Mail Accounts add this email address and set it for 'bounce processing'</li>
  <li>In Administer/System Settings/Scheduled Jobs enable the job 'Fetch Bounces' to run (say) hourly.</li>
  </ol>
  <p>Then test by sending a bulk email to a non existent email address and watch the job log for the 'Fetch Bounces' job. If it runs normally it should fetch the bounces - if not there will be an error message, usually because it can't open the mail box you set up in the first step.</p>
  <p>Good luck.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-23T08:08:27.013Z
Answers.Text: Thanks ! again for all the answers! We tried that with an Outlook mailbox but we could not get civicrm to read the Outlook mailbox, maybe someone has succeeded with Outlook.
Answers.UserDisplayName: Jan-Derek Vos
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-23T08:14:58.203Z
Answers.Text: Maybe there are other ideas?
Answers.UserDisplayName: Jan-Derek Vos
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-23T08:20:24.920Z
Answers.Text: Did you get the mail server name right?  That's not always obvious
Answers.UserDisplayName: Andy Clark
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-29T08:02:17.513Z
Answers.Text: We tried a long time ago , but we couldn't get it to work
Answers.UserDisplayName: Jan-Derek Vos
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-19T13:14:36.417Z
Answers.LastActivityDate: 2021-03-19T13:14:36.417Z
Answers.UserDisplayName: Andy Clark
Answers.Body: <p><a href="https://docs.civicrm.org/sysadmin/en/latest/setup/civimail/inbound/" rel="nofollow noreferrer">Here</a> is the documentation to setup bounces in Civi.</p>
  <p>Also there are various third party mail providers available that captures bounces and for most of them extension are available in CiviCRM to record bounces eg Mandril, Sparkpost, Mailchimp etc</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-19T13:11:16.367Z
Answers.Text: Thanks for the info. We do use Google as a bounce mailbox, it's still works, but in the near future they going to change something, so that the bouncesno longer work through Google. So I'm curious how others do it?
Answers.UserDisplayName: Jan-Derek Vos
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-19T14:12:01.937Z
Answers.Text: Jan-Derek Vos, do you have reference for this change. I think there was something a while ago but it didn't actually stop it.
Answers.UserDisplayName: Mick Kahn
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-23T08:14:08.647Z
Answers.Text: It's still working for one of out clients. We just don't want to wait for it to stop working
Answers.UserDisplayName: Jan-Derek Vos
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-03-19T12:47:10.693Z
Answers.LastActivityDate: 2021-03-19T12:47:10.693Z
Answers.UserDisplayName: Pradeep Nayak
Body: <p>A general question. How do you make bounces to work with civicrm?</p>
  <p>Which extensions do you use, and by whom and how do you set up / handle the mail and also the bounces?</p>
  <p>Kind regards.</p>
  
Tags: <mailing><bounce><setup>
Title: How to setup civicrm to handle bounces?
ThreadText: # How to setup civicrm to handle bounces?
  
  (Asked by: username_0 on 2021-03-19)
  
  A general question. How do you make bounces to work with civicrm?
  
  Which extensions do you use, and by whom and how do you set up / handle the mail and also the bounces?
  
  Kind regards.
  
  **Tags:** mailing, bounce, setup
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_1 on 2021-03-19. Score: 1
  
  Here's a quick recipe on how to set up bounce processing:
  
  1. In your email setup, create an email address that is the 'catch-all' for returned emails. In cPanel this is called 'Default Address' and I call it bounces@xxxxx.yyy. Unrouted email is set to be sent to this address.
  2. In Administer/CiviMail/Mail Accounts add this email address and set it for 'bounce processing'
  3. In Administer/System Settings/Scheduled Jobs enable the job 'Fetch Bounces' to run (say) hourly.
  
  Then test by sending a bulk email to a non existent email address and watch the job log for the 'Fetch Bounces' job. If it runs normally it should fetch the bounces - if not there will be an error message, usually because it can't open the mail box you set up in the first step.
  
  Good luck.
  
  > **Comments:**
  > **username_0**: Thanks ! again for all the answers! We tried that with an Outlook mailbox but we could not get civicrm to read the Outlook mailbox, maybe someone has succeeded with Outlook.  
  > **username_0**: Maybe there are other ideas?  
  > **username_1**: Did you get the mail server name right?  That's not always obvious  
  > **username_0**: We tried a long time ago , but we couldn't get it to work  
  
  ---
  
  ### Answer by username_2 on 2021-03-19. Score: 1
  
  [Here](https://docs.civicrm.org/sysadmin/en/latest/setup/civimail/inbound/) is the documentation to setup bounces in Civi.
  
  Also there are various third party mail providers available that captures bounces and for most of them extension are available in CiviCRM to record bounces eg Mandril, Sparkpost, Mailchimp etc
  
  > **Comments:**
  > **username_0**: Thanks for the info. We do use Google as a bounce mailbox, it's still works, but in the near future they going to change something, so that the bouncesno longer work through Google. So I'm curious how others do it?  
  > **username_3**: username_0, do you have reference for this change. I think there was something a while ago but it didn't actually stop it.  
  > **username_0**: It's still working for one of out clients. We just don't want to wait for it to stop working  
  
  ---
  
  