Answers.Body: <p>Seems it was a Wordfence protection message. When I turned off the Message Admin extension, and repeated the action, it showed the full error message / allowed me to whitelist the action. Thanks Demerit.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-05-31T08:22:34.267Z
Answers.LastActivityDate: 2024-05-31T08:22:34.267Z
Answers.UserDisplayName: u3a Oliva webmaster
Body: <p>Setting CiviCRM up for the first time, and trying to configure our receipts (system workflow message). Just want to add in a few extra tokens (like contact ID as our membership number).</p>
  <p>Any changes, even adding a space, gets an error message - &quot;Error
  Sorry an error occurred and your information was not saved&quot;</p>
  <p>I've searched through old questions and followed the advice. Added new permissions, allocate CiviCRM admin role to WP admins too.</p>
  <p>Using 5.71.2 (I'll upgrade when I'm more confident about not losing anything) on WordPress. No obvious competing plug-ins.</p>
  <p>Any ideas?</p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-05-29T11:36:28.667Z
Comments.Text: Can you turn on Wordpress debug to find more details about the error?
Comments.UserDisplayName: Pradeep Nayak
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-05-29T13:17:30.820Z
Comments.Text: How are you updating the templates? Are you doing it from within a draft bulk mailing or from the Administer - CiviMail - Message Templates screen? Or also are you using the message admin extension - if so try turning that off. Also separately I don't recommend using contact id as the membership id, since when you merge duplicate contacts their membership id might change!
Comments.UserDisplayName: Demerit
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-05-29T19:43:23.770Z
Comments.Text: Seems it was a Wordfence protection message. When I turned off the Message Admin extension, and repeated the action, it showed the full error message / allowed me to whitelist the action. Thanks Demerit.
Comments.UserDisplayName: u3a Oliva webmaster
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2024-05-29T20:42:21.750Z
Comments.Text: could you pls add that as an Answer so it is more prominent - or do you need more 'reputation' first?
Comments.UserDisplayName: petednz - fuzion
Tags: <error><system-workflow-messages>
Title: Editing System Workflow Templates - "Sorry an error occurred and your information was not saved"
ThreadText: # Editing System Workflow Templates - "Sorry an error occurred and your information was not saved"
  
  (Asked by: username_0 on 2024-05-29)
  
  Setting CiviCRM up for the first time, and trying to configure our receipts (system workflow message). Just want to add in a few extra tokens (like contact ID as our membership number).
  
  Any changes, even adding a space, gets an error message - "Error
  Sorry an error occurred and your information was not saved"
  
  I've searched through old questions and followed the advice. Added new permissions, allocate CiviCRM admin role to WP admins too.
  
  Using 5.71.2 (I'll upgrade when I'm more confident about not losing anything) on WordPress. No obvious competing plug-ins.
  
  Any ideas?
  
  **Tags:** error, system-workflow-messages
  
  > **Comments:**
  > **username_1**: Can you turn on Wordpress debug to find more details about the error?  
  > **username_2**: How are you updating the templates? Are you doing it from within a draft bulk mailing or from the Administer - CiviMail - Message Templates screen? Or also are you using the message admin extension - if so try turning that off. Also separately I don't recommend using contact id as the membership id, since when you merge duplicate contacts their membership id might change!  
  > **username_0**: Seems it was a Wordfence protection message. When I turned off the Message Admin extension, and repeated the action, it showed the full error message / allowed me to whitelist the action. Thanks username_2.  
  > **username_3**: could you pls add that as an Answer so it is more prominent - or do you need more 'reputation' first?  
  
  ---
  
  ## 1 answers
  
  ### Answer by username_0 on 2024-05-31. Score: 2
  
  Seems it was a Wordfence protection message. When I turned off the Message Admin extension, and repeated the action, it showed the full error message / allowed me to whitelist the action. Thanks username_2.
  
  
  ---
  
  