Answers.Body: <p>It's complicated but you can edit the system workflow message at Admin > Communications > Message templates, then go to the workflow tab and edit the appropriate Contributions - receipt. Find the line with Dear, then edit to replace the display name token with the first name and last name tokens. IIRC you need to change the Smarty by replacing each token separately, and use a special Smarty something to get rid of space if one of the names is empty. HTH</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-10-16T01:49:04.340Z
Answers.LastActivityDate: 2018-10-16T01:49:04.340Z
Answers.UserDisplayName: Joe Murray
Answers.Body: <p>Yes - you can change the default email greeting by navigating to Administer > Communications > Email Greetings - the system will use whatever format is marked as the default unless a different format is indicated in the <a href="https://docs.civicrm.org/user/en/latest/organising-your-data/contacts/#communication-preferences-and-privacy-options" rel="nofollow noreferrer"><strong>Communication Preferences</strong></a> of contact's record. </p>
  
  <p><a href="https://i.sstatic.net/JkjKe.png" rel="nofollow noreferrer"><img src="https://i.sstatic.net/JkjKe.png" alt="enter image description here"></a></p>
  
  <p>Hope this helps!</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-11-27T17:28:49.603Z
Answers.Text: After configuring the new greeting, your current contacts' greetings will not be automatically updated. You can update everyone by using the 'update greeting' job in administer > system settings > scheduled jobs
Answers.UserDisplayName: Yossi
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2018-10-15T19:07:22.290Z
Answers.LastActivityDate: 2018-10-15T19:07:22.290Z
Answers.UserDisplayName: Tamar Meir - Cividesk
Body: <p>The contribution receipt that is emailed to a donor has the person's first name such as:
  Dear Albert,</p>
  
  <p>Is there any way to have it also include the last name
  such as:
  Dear Albert Jones,</p>
  
Tags: <civicontribute>
Title: Contribution Receipt
ThreadText: # Contribution Receipt
  
  (Asked by: username_0 on 2018-10-15)
  
  The contribution receipt that is emailed to a donor has the person's first name such as:
  Dear Albert,
  
  Is there any way to have it also include the last name
  such as:
  Dear Albert Jones,
  
  **Tags:** civicontribute
  
  
  ---
  
  ## 2 answers
  
  ### Answer by username_2 on 2018-10-15. Score: 3 | Accepted answer
  
  Yes - you can change the default email greeting by navigating to Administer > Communications > Email Greetings - the system will use whatever format is marked as the default unless a different format is indicated in the [**Communication Preferences**](https://docs.civicrm.org/user/en/latest/organising-your-data/contacts/#communication-preferences-and-privacy-options) of contact's record.
  
  [![enter image description here](https://i.sstatic.net/JkjKe.png)](https://i.sstatic.net/JkjKe.png)
  
  Hope this helps!
  
  > **Comments:**
  > **username_3**: After configuring the new greeting, your current contacts' greetings will not be automatically updated. You can update everyone by using the 'update greeting' job in administer > system settings > scheduled jobs  
  
  ---
  
  ### Answer by username_1 on 2018-10-16. Score: 1
  
  It's complicated but you can edit the system workflow message at Admin > Communications > Message templates, then go to the workflow tab and edit the appropriate Contributions - receipt. Find the line with Dear, then edit to replace the display name token with the first name and last name tokens. IIRC you need to change the Smarty by replacing each token separately, and use a special Smarty something to get rid of space if one of the names is empty. HTH
  
  
  ---
  
  