Answers.Body: <p>That’s correct and by design. Refunding for example a donation may have other business consequences like revoking a charitable tax receipt already issued for the original donation so best to have a finance/admin have eyes and hands on refunds and ensure the entire refund procedure for their specific org is followed.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-05-27T13:13:24.430Z
Answers.LastActivityDate: 2021-05-27T13:13:24.430Z
Answers.UserDisplayName: KarinG - Semper IT
Body: <p>Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually?
  IATS EXTENSION:  1.7.4</p>
  
Tags: <civicontribute><iats><refund>
Title: IATS ACH Civi is not recording when a donation has been refunded or returned
ThreadText: # IATS ACH Civi is not recording when a donation has been refunded or returned
  
  (Asked by: username_0 on 2021-05-27)
  
  Civi is not recording when a donation has been refunded or returned. Is there a way for Civi to record returns or would these have to be recorded manually?
  IATS EXTENSION: 1.7.4
  
  **Tags:** civicontribute, iats, refund
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2021-05-27. Score: 1
  
  That’s correct and by design. Refunding for example a donation may have other business consequences like revoking a charitable tax receipt already issued for the original donation so best to have a finance/admin have eyes and hands on refunds and ensure the entire refund procedure for their specific org is followed.
  
  
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