Body: <p>This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1</p>
  
  <p>I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an error has occurred and your information was not saved."</p>
  
  <p>Not much information here. I had a similar problem with a Joomla site five years ago but can't find my solution </p>
  
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-06-17T23:04:49.840Z
Comments.Text: Is everything at civicrm/admin/setting/smtp?reset=1 filled out correct? Can you send a test email from there? what is your choice for "Select Mailer"? Who is your web host, email provider, etc?
Comments.UserDisplayName: Zachary
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-06-18T18:18:49.110Z
Comments.Text: Are you running any security plugins such as WordFence?
Comments.UserDisplayName: KilakwaBT
Comments.ContentLicense: CC BY-SA 4.0
Comments.CreationDate: 2019-06-19T01:48:57.253Z
Comments.Text: Yes. The test email when configuring the SMTP server is working. If I send email in plain text format or a very simple HTML email, it works. There are other problems, which will be reported later.
  
  The problem seems to be with the default templates provided.
  
  There are no security plug-ins
Comments.UserDisplayName: Vietyank
Tags: <civimail>
Title: Error when sending a test from CiviMail
ThreadText: # Error when sending a test from CiviMail
  
  (Asked by: username_0 on 2019-06-17)
  
  This is a new installation of CiviCRM 5.14.0 on WordPress 5.2.1
  
  I've created a test CiviMail using one of the default templates. When I attempt to send a test mail, I get a pop-up that says "Sorry an error has occurred and your information was not saved."
  
  Not much information here. I had a similar problem with a Joomla site five years ago but can't find my solution
  
  **Tags:** civimail
  
  > **Comments:**
  > **username_1**: Is everything at civicrm/admin/setting/smtp?reset=1 filled out correct? Can you send a test email from there? what is your choice for "Select Mailer"? Who is your web host, email provider, etc?  
  > **username_2**: Are you running any security plugins such as WordFence?  
  > **username_0**: Yes. The test email when configuring the SMTP server is working. If I send email in plain text format or a very simple HTML email, it works. There are other problems, which will be reported later.  The problem seems to be with the default templates provided.  There are no security plug-ins  
  
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  ## 0 answers
  
  