Answers.Body: <p>Most likely you downloaded a partial file or it was corrupted somehow. Just delete it from your device and try again. (Alternatively, remove it by going  to <a href="https://www.amazon.com/hz/mycd/myx?ie=UTF8&amp;ref_=nav_youraccount_myk#/home/content/booksAll/dateDsc/" rel="nofollow noreferrer">Manage Your Content and Devices</a>. </p>
  
  <p>Don't delete the ebook from all devices, just the one device you are working on. </p>
  
  <p>Failing that, you can also contact Oreilly or even the author and include a receipt. Oreilly is a great publisher, and they would probably be able to send you via email  the file to you if you asked nicely. </p>
  
  <p>Quality control on Oreilly ebooks is  pretty high. I doubt there's a formatting issue. The file is 5mb, not too big. But it might be worthwhile trying to view it on a Kindle app on a tablet or on Kindle for PC Desktop. </p>
  
  <p>Occasionally I have an issue downloading certain ebooks. Often it's a matter of just deleting the first version you downloading and retrying. Sometimes it gets stuck, but I'm generally able to download everything. 
  Hope this helps! </p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-01-13T05:38:48.483Z
Answers.Text: I'm getting this same error, and I've deleted and re-downloaded the book thrice now. I don't think this is a universal fix.
Answers.UserDisplayName: Myrddin Emrys
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2019-10-24T05:51:26.063Z
Answers.LastActivityDate: 2019-10-24T05:51:26.063Z
Answers.UserDisplayName: idiotprogrammer
Answers.Body: <p>I had the same problem. I contacted Amazon to solve it. The problem was a software update. Apparently, my kindle did not update vis wifi, so I updated it via manually via their website.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-10-30T17:31:46.420Z
Answers.Text: I was facing the same issue. Updating the firmware to v5.13.3 solved it for me.
Answers.UserDisplayName: Jan-Benedikt Jagusch
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-06-07T01:44:19.757Z
Answers.LastActivityDate: 2020-06-07T01:44:19.757Z
Answers.UserDisplayName: Mahmoud
Answers.Body: <p>I had the same issue and:</p>
  <ol>
  <li>Program Calibre and MOBI to AZW3</li>
  <li>Download book AZW3
  and is OK</li>
  </ol>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2022-07-27T17:05:42.987Z
Answers.LastActivityDate: 2022-07-27T17:05:42.987Z
Answers.UserDisplayName: Lhel
Answers.Body: <p>I just tried hard reset in my kindle paperwhite and it solved the problem. 
  just hold the power button for 20 seconds and let it restart.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2024-10-23T13:42:57.873Z
Answers.Text: That's called a soft reset (or just simply a reboot). A hard reset is what is called a factory reset, which requires pressing Reset in the Settings menu. That's what I had to do.
Answers.UserDisplayName: oligofren
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-03-27T03:56:28.960Z
Answers.LastActivityDate: 2020-03-27T03:56:28.960Z
Answers.UserDisplayName: David
Answers.Body: <p>I have this issue as well</p>
  <p>Fix that works for me:</p>
  <ol>
  <li>Delete book</li>
  <li>Restart kindle</li>
  <li>Download book</li>
  <li>Read book</li>
  </ol>
  <p>I read somewhere that it could be an issue relating to low battery, but this morning it happened with 54% power.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2020-09-08T05:36:14.150Z
Answers.LastActivityDate: 2020-09-08T05:36:14.150Z
Answers.UserDisplayName: KennO
Answers.Body: <p>I had the same issue and I called the customer service. They said before I had bought the book and since I also had a kindle unlimited account, the book was just being borrowed. But my subscription ended and I could not borrow it anymore. The issue got fixed once I hard restarted the kindle as per the instructions from the customer service representative.</p>
  
Answers.ContentLicense: CC BY-SA 4.0
Answers.CreationDate: 2021-12-02T21:31:22.123Z
Answers.LastActivityDate: 2021-12-02T21:31:22.123Z
Answers.UserDisplayName: user18676
Body: <p>I'll probably end up asking Amazon for a refund on:</p>
  
  <blockquote>
    <p>XQuery: Search Across a Variety of XML Data</p>
    
    <p>Product details</p>
  
  <pre><code>Paperback: 762 pages
  Publisher: O'Reilly Media; 2 edition (Jan. 7 2016)
  Language: English
  ISBN-10: 9781491915103
  ISBN-13: 978-1491915103
  ASIN: 1491915102
  </code></pre>
  </blockquote>
  
  <p>due to a persistent error:</p>
  
  <blockquote>
    <p>Error</p>
    
    <p>An error occurred.  If you purchased this item from Amazon, delete the
    item and download it from the Cloud.</p>
  </blockquote>
  
  <p>Short of setting the Kindle to factory defaults I'm at a loss, but can speculate that perhaps the code in the book might be causing some problems.</p>
  
  <p>see also:</p>
  
  <p><a href="https://ebooks.stackexchange.com/q/1142/9853">Paperwhite error on open book, how do I get the error log?</a></p>
  
Tags: <kindle><ebook-readers><amazon><ebook-management><drm>
Title: If you purchased this item from Amazon, delete the item and download it from the Cloud
UserDisplayName: Thufir
ThreadText: # If you purchased this item from Amazon, delete the item and download it from the Cloud
  
  (Asked by: username_0 on 2019-10-23)
  
  I'll probably end up asking Amazon for a refund on:
  
  > XQuery: Search Across a Variety of XML Data
  >
  > Product details
  >
  > ```
  > Paperback: 762 pages
  > Publisher: O'Reilly Media; 2 edition (Jan. 7 2016)
  > Language: English
  > ISBN-10: 9781491915103
  > ISBN-13: 978-1491915103
  > ASIN: 1491915102
  >
  > ```
  
  due to a persistent error:
  
  > Error
  >
  > An error occurred. If you purchased this item from Amazon, delete the
  > item and download it from the Cloud.
  
  Short of setting the Kindle to factory defaults I'm at a loss, but can speculate that perhaps the code in the book might be causing some problems.
  
  see also:
  
  [Paperwhite error on open book, how do I get the error log?](https://ebooks.stackexchange.com/q/1142/9853)
  
  **Tags:** kindle, ebook-readers, amazon, ebook-management, drm
  
  
  ---
  
  ## 6 answers
  
  ### Answer by username_1 on 2019-10-24. Score: 2 | Accepted answer
  
  Most likely you downloaded a partial file or it was corrupted somehow. Just delete it from your device and try again. (Alternatively, remove it by going to [Manage Your Content and Devices](https://www.amazon.com/hz/mycd/myx?ie=UTF8&ref_=nav_youraccount_myk#/home/content/booksAll/dateDsc/).
  
  Don't delete the ebook from all devices, just the one device you are working on.
  
  Failing that, you can also contact Oreilly or even the author and include a receipt. Oreilly is a great publisher, and they would probably be able to send you via email the file to you if you asked nicely.
  
  Quality control on Oreilly ebooks is pretty high. I doubt there's a formatting issue. The file is 5mb, not too big. But it might be worthwhile trying to view it on a Kindle app on a tablet or on Kindle for PC Desktop.
  
  Occasionally I have an issue downloading certain ebooks. Often it's a matter of just deleting the first version you downloading and retrying. Sometimes it gets stuck, but I'm generally able to download everything.
  Hope this helps!
  
  > **Comments:**
  > **username_2**: I'm getting this same error, and I've deleted and re-downloaded the book thrice now. I don't think this is a universal fix.  
  
  ---
  
  ### Answer by username_3 on 2020-06-07. Score: 2
  
  I had the same problem. I contacted Amazon to solve it. The problem was a software update. Apparently, my kindle did not update vis wifi, so I updated it via manually via their website.
  
  > **Comments:**
  > **username_4**: I was facing the same issue. Updating the firmware to v5.13.3 solved it for me.  
  
  ---
  
  ### Answer by username_5 on 2022-07-27. Score: 1
  
  I had the same issue and:
  
  1. Program Calibre and MOBI to AZW3
  2. Download book AZW3
     and is OK
  
  
  ---
  
  ### Answer by username_6 on 2020-03-27. Score: 1
  
  I just tried hard reset in my kindle paperwhite and it solved the problem.
  just hold the power button for 20 seconds and let it restart.
  
  > **Comments:**
  > **username_7**: That's called a soft reset (or just simply a reboot). A hard reset is what is called a factory reset, which requires pressing Reset in the Settings menu. That's what I had to do.  
  
  ---
  
  ### Answer by username_8 on 2020-09-08. Score: 1
  
  I have this issue as well
  
  Fix that works for me:
  
  1. Delete book
  2. Restart kindle
  3. Download book
  4. Read book
  
  I read somewhere that it could be an issue relating to low battery, but this morning it happened with 54% power.
  
  
  ---
  
  ### Answer by username_9 on 2021-12-02. Score: 1
  
  I had the same issue and I called the customer service. They said before I had bought the book and since I also had a kindle unlimited account, the book was just being borrowed. But my subscription ended and I could not borrow it anymore. The issue got fixed once I hard restarted the kindle as per the instructions from the customer service representative.
  
  
  ---
  
  