Answers.Body: <p>It is unlikely that Lego mispacked all of the minifigures. In the Quinjet set, the figures are spread among several bags, meaning Lego would have had a packing error in multiple bags, and then coincidentally placed all of the mispacked bags into the same box.</p>
  
  <p>More likely is that someone removed them from the box and returned the package to the store. If I were you, I would take the box back to the point of purchase and ask for a replacement. The set is still in production, so they should be able to get you another or refund your money.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-04-23T08:49:14.967Z
Answers.Text: +1: It seems very odd that all the figs are missing: assuming this was bought as a new set, this strongly suggests that the set has been tampered with.
Answers.UserDisplayName: Kramii
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-04-22T23:22:46.687Z
Answers.LastActivityDate: 2013-04-22T23:22:46.687Z
Answers.UserDisplayName: oddTodd
Answers.Body: <p>Unlike the <a href="https://bricks.stackexchange.com/q/1486/56">Collectable Minifigures</a> question (where LEGO don't offer replacement parts), if this is proper set bought new, then you should definitely try <a href="https://wwwsecure.us.lego.com/en-us/service/replacementparts/missing" rel="nofollow noreferrer">LEGO Customer Services</a> as your first point of contact.</p>
  
  <p>At the original time of writing, the minifigures were still available, but most of the elements are now listed as "out of stock" because <a href="http://shop.lego.com/en-US/Quinjet-Aerial-Battle-6869" rel="nofollow noreferrer">that set is a retired product</a> - so I'm not sure what their policy would be now</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2012-11-23T09:48:54.040Z
Answers.Text: Contacting the customer service is always the proper way to go in case of incomplete sets. You could also try directly from where you bought the box.
Answers.UserDisplayName: Joubarc
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-03-06T10:47:46.210Z
Answers.Text: @CreationEdge The page has been updated since I last used it properly (some 10 years ago - and this question and my answer are also quite old) and is probably now covering the "I want to buy a piece" but there used to be an upfront disclaimer that there may be charge if certain limits were hit - conceivably ordering over half a set might be considered rather excessive ;). Going through the process now, although most of the figure parts are out of stock there was no indication that I'd be charged for it.
Answers.UserDisplayName: Zhaph - Ben Duguid
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-03-06T10:59:41.903Z
Answers.Text: Yes, it certainly seems that they do err on the side of believing everyone's honest :) Which is a pleasant and nice thing.
Answers.UserDisplayName: Zhaph - Ben Duguid
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2012-11-22T14:16:41.563Z
Answers.LastActivityDate: 2015-10-25T12:15:27.083Z
Answers.LastEditDate: 2017-04-13T12:47:56.390Z
Answers.UserDisplayName: Zhaph - Ben Duguid
Answers.Body: <p>Never thought it would happen but out of the 90+ sets I've gotten the past 4 years I've come across my first set ever with missing components. Ordered through TRU.ca so distribution shouldn't have been the problem since it's probably ware house direct. Set was Baxter Robot Rampage (79105) Came sealed/new yet bag 1 was missing all but one mini figure/skate board/mouser pieces, and bag 2 was missing mini figure, and string piece, and finally I also didn't get stickers with the set. How does one even begin to explain that to customer service. Exchange through TRU would probably have been the simplest but unless this was a return I really don't see them at fault. </p>
  
  <p>Like the Twinjet mentioned guess it does happen. </p>
  
  <p>Agree with customer service being the best answer. Especially if bought new. Didn't call in but did call up the set on the site, selected everything missing (which was abnormally a lot) Waited for an Email from a representative, responded with details/instruction number now waiting to see what happens. </p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-02-26T17:09:44.267Z
Answers.LastActivityDate: 2015-02-26T17:09:44.267Z
Answers.UserDisplayName: Buddy79
Answers.Body: <p>I had a similar situation, though not as drastic, where a helmet did not come with the set.</p>
  
  <p>Customer service said that each set is weighed out and therefore always complete but sent the missing helmet anyway FOC.</p>
  
  <p>I questioned why there were always misc extra pieces if everything was weighed... no response.</p>
  
  <p>It doesn't hurt to be nice and explain how many LEGO sets you own, I suppose.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-04-22T23:24:49.743Z
Answers.Text: The miscellaneous extra pieces are always for the lightest pieces that are beneath the resolution of their scale.
Answers.UserDisplayName: oddTodd
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-07-09T12:55:52.743Z
Answers.Text: I very much doubt that - the extra parts are always very consistent across all instances of a set; if the part was too small for the scale resolution, there would be some variation. And I'm fairly confident LEGO can afford very precise scales anyway. I know [this question](http://bricks.stackexchange.com/a/853/99) contradicts me, but I can't agree with its accepted answer.
Answers.UserDisplayName: Joubarc
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-04-22T19:18:11.210Z
Answers.LastActivityDate: 2013-04-22T19:18:11.210Z
Answers.UserDisplayName: Daddy Mikkelsen
Answers.Body: <p>You can go to this website of LEGO where they give you the parts you're missing.</p>
  
  <p><a href="https://wwwsecure.us.lego.com/en-us/service/replacementparts?domainredir=service.lego.com" rel="nofollow">https://wwwsecure.us.lego.com/en-us/service/replacementparts?domainredir=service.lego.com</a></p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2015-11-19T10:09:32.473Z
Answers.LastActivityDate: 2015-11-19T10:09:32.473Z
Answers.UserDisplayName: Ralph
Body: <p>When I got the Quinjet set, I dug through every bag but the manufacturers forgot a few pieces and my set didn't have any minifigures. How can I get the missing minifigures and the parts I'm missing?</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2012-11-21T22:50:39.187Z
Comments.Text: You should check this question http://bricks.stackexchange.com/questions/1486/is-it-possible-to-obtain-a-replacement-part-for-a-collectible-minifigure
Comments.UserDisplayName: pcantin
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2012-11-23T09:50:48.143Z
Comments.Text: Just wondering, was there any indication that the box had been previously opened?
Comments.UserDisplayName: Joubarc
Tags: <sets><minifigures><replacement-parts>
Title: Set missing all the Minifigures and a few other parts
UserDisplayName: Tristan Neal
ThreadText: # Set missing all the Minifigures and a few other parts
  
  (Asked by: username_0 on 2012-11-21)
  
  When I got the Quinjet set, I dug through every bag but the manufacturers forgot a few pieces and my set didn't have any minifigures. How can I get the missing minifigures and the parts I'm missing?
  
  **Tags:** sets, minifigures, replacement-parts
  
  > **Comments:**
  > **username_1**: You should check this question http://bricks.stackexchange.com/questions/1486/is-it-possible-to-obtain-a-replacement-part-for-a-collectible-minifigure  
  > **username_2**: Just wondering, was there any indication that the box had been previously opened?  
  
  ---
  
  ## 5 answers
  
  ### Answer by username_3 on 2013-04-22. Score: 9
  
  It is unlikely that Lego mispacked all of the minifigures. In the Quinjet set, the figures are spread among several bags, meaning Lego would have had a packing error in multiple bags, and then coincidentally placed all of the mispacked bags into the same box.
  
  More likely is that someone removed them from the box and returned the package to the store. If I were you, I would take the box back to the point of purchase and ask for a replacement. The set is still in production, so they should be able to get you another or refund your money.
  
  > **Comments:**
  > **username_4**: +1: It seems very odd that all the figs are missing: assuming this was bought as a new set, this strongly suggests that the set has been tampered with.  
  
  ---
  
  ### Answer by username_5 on 2012-11-22. Score: 5
  
  Unlike the [Collectable Minifigures](https://bricks.stackexchange.com/q/1486/56) question (where LEGO don't offer replacement parts), if this is proper set bought new, then you should definitely try [LEGO Customer Services](https://wwwsecure.us.lego.com/en-us/service/replacementparts/missing) as your first point of contact.
  
  At the original time of writing, the minifigures were still available, but most of the elements are now listed as "out of stock" because [that set is a retired product](http://shop.lego.com/en-US/Quinjet-Aerial-Battle-6869) - so I'm not sure what their policy would be now
  
  > **Comments:**
  > **username_2**: Contacting the customer service is always the proper way to go in case of incomplete sets. You could also try directly from where you bought the box.  
  > **username_5**: @CreationEdge The page has been updated since I last used it properly (some 10 years ago - and this question and my answer are also quite old) and is probably now covering the "I want to buy a piece" but there used to be an upfront disclaimer that there may be charge if certain limits were hit - conceivably ordering over half a set might be considered rather excessive ;). Going through the process now, although most of the figure parts are out of stock there was no indication that I'd be charged for it.  
  > **username_5**: Yes, it certainly seems that they do err on the side of believing everyone's honest :) Which is a pleasant and nice thing.  
  
  ---
  
  ### Answer by username_6 on 2015-02-26. Score: 2
  
  Never thought it would happen but out of the 90+ sets I've gotten the past 4 years I've come across my first set ever with missing components. Ordered through TRU.ca so distribution shouldn't have been the problem since it's probably ware house direct. Set was Baxter Robot Rampage (79105) Came sealed/new yet bag 1 was missing all but one mini figure/skate board/mouser pieces, and bag 2 was missing mini figure, and string piece, and finally I also didn't get stickers with the set. How does one even begin to explain that to customer service. Exchange through TRU would probably have been the simplest but unless this was a return I really don't see them at fault.
  
  Like the Twinjet mentioned guess it does happen.
  
  Agree with customer service being the best answer. Especially if bought new. Didn't call in but did call up the set on the site, selected everything missing (which was abnormally a lot) Waited for an Email from a representative, responded with details/instruction number now waiting to see what happens.
  
  
  ---
  
  ### Answer by username_7 on 2013-04-22. Score: 1
  
  I had a similar situation, though not as drastic, where a helmet did not come with the set.
  
  Customer service said that each set is weighed out and therefore always complete but sent the missing helmet anyway FOC.
  
  I questioned why there were always misc extra pieces if everything was weighed... no response.
  
  It doesn't hurt to be nice and explain how many LEGO sets you own, I suppose.
  
  > **Comments:**
  > **username_3**: The miscellaneous extra pieces are always for the lightest pieces that are beneath the resolution of their scale.  
  > **username_2**: I very much doubt that - the extra parts are always very consistent across all instances of a set; if the part was too small for the scale resolution, there would be some variation. And I'm fairly confident LEGO can afford very precise scales anyway. I know [this question](http://bricks.stackexchange.com/a/853/99) contradicts me, but I can't agree with its accepted answer.  
  
  ---
  
  ### Answer by username_8 on 2015-11-19. Score: 0
  
  You can go to this website of LEGO where they give you the parts you're missing.
  
  <https://wwwsecure.us.lego.com/en-us/service/replacementparts?domainredir=service.lego.com>
  
  
  ---
  
  