Answers.Body: <p>A possibility is, that you lack the latest Silverlight update.</p>
  
  <p>I had this problem on some Windows and Mac OS X machines recently.</p>
  
  <p>Maybe you can try to install the latest version: <a href="https://www.microsoft.com/silverlight/" rel="nofollow noreferrer">https://www.microsoft.com/silverlight/</a> I think it's worth a try.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-11-29T04:25:50.837Z
Answers.Text: I actually have the latest version of silverlight on my computer. :(  Thank you for helping.
Answers.UserDisplayName: LizB
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-11-29T20:14:25.280Z
Answers.Text: Have a look at C:\Users\<User>\AppData\Local\LEGO\MINDSTORMS EV3\crashreports\ if there are any files (crash reports). This path may be a little bit different on Windows 8. This example is from Windows 10.
Answers.UserDisplayName: Fabian Deitelhoff
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2016-11-28T20:50:10.957Z
Answers.LastActivityDate: 2016-11-28T20:50:10.957Z
Answers.UserDisplayName: Fabian Deitelhoff
Body: <p>EV3 software used to work on my laptop.  Now it does not load any more.  When I double click on the LEGO Mindstorms icon.  It starts the procedure of loading the software.  Then it stuck there and won't go further.  I tried to remove the software and reinstall it.  Nothing helps.  Has anyone else got into this problem before?</p>
  
Tags: <ev3>
Title: Installed EV3 software on Win 8 and it won't load
UserDisplayName: LizB
ThreadText: # Installed EV3 software on Win 8 and it won't load
  
  (Asked by: username_0 on 2016-11-27)
  
  EV3 software used to work on my laptop. Now it does not load any more. When I double click on the LEGO Mindstorms icon. It starts the procedure of loading the software. Then it stuck there and won't go further. I tried to remove the software and reinstall it. Nothing helps. Has anyone else got into this problem before?
  
  **Tags:** ev3
  
  
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  ## 1 answers
  
  ### Answer by username_1 on 2016-11-28. Score: 1
  
  A possibility is, that you lack the latest Silverlight update.
  
  I had this problem on some Windows and Mac OS X machines recently.
  
  Maybe you can try to install the latest version: <https://www.microsoft.com/silverlight/> I think it's worth a try.
  
  > **Comments:**
  > **username_0**: I actually have the latest version of silverlight on my computer. :(  Thank you for helping.  
  > **username_1**: Have a look at C:\Users\<User>\AppData\Local\LEGO\MINDSTORMS EV3\crashreports\ if there are any files (crash reports). This path may be a little bit different on Windows 8. This example is from Windows 10.  
  
  ---
  
  