Answers.Body: <p>There is not a way you can correct an ebook without removing the DRM and adjusting the code.  Depending on where you purchased your ebook you should contact their customer service and they will require that the publisher/author correct the issue and issue you a refund.  </p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2014-01-07T15:57:44.243Z
Answers.Text: I had a problem with a book purchased from the Sony ebook store, and this was the resolution. Eventually, as it took them several weeks to figure out what caused the problem.
Answers.UserDisplayName: Donald.McLean
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-12-19T17:19:26.853Z
Answers.Text: Not sure if such errors are enough for a refund.
Answers.UserDisplayName: svick
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-12-19T17:20:56.320Z
Answers.Text: Depending on the seller it is and in the TOS when selling ebooks.
Answers.UserDisplayName: DᴀʀᴛʜVᴀᴅᴇʀ
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2013-12-19T15:07:38.253Z
Answers.LastActivityDate: 2013-12-19T15:07:38.253Z
Answers.UserDisplayName: DᴀʀᴛʜVᴀᴅᴇʀ
Answers.Body: <p>As an ebook developer for a large publisher, I recommend contacting the publisher. The best method is probably the customer service contact on the website. When I hear directly from a customer, I try to correct the issue that day.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2014-01-07T21:14:55.017Z
Answers.LastActivityDate: 2014-01-07T21:14:55.017Z
Answers.UserDisplayName: user386
Answers.Body: <p>I build a lot of flowing ePubs and I have had a lot of this kind of error happening when proofreading an open ePub folder, for example with Book Proofer for Mac. The errors most often show up at the end of a chapter, causing me to turn the page several times with old pages showing up before moving on to the next chapter.</p>
  
  <p>Weirdly enough, the epubcheck and code check has returned no errors, and when actually checking the finished book there are no such problems. So I'm thinking it could be device or app specific.</p>
  
Answers.ContentLicense: CC BY-SA 3.0
Answers.CreationDate: 2014-01-07T15:20:41.830Z
Answers.LastActivityDate: 2014-01-07T15:20:41.830Z
Answers.UserDisplayName: user383
Body: <p>I have found a number of ebooks that I have purchased have some glitches in the encoding.  Most often I notice that the pages are mapped incorrectly. For instance, in one case I advance to the next page from 121 and it returns me to 117. In another instance, I advance from 91 and it takes me to page 192. The pages all exist and going in the opposite direction does not seem to have the problem, though I have found a few cases where it did have quirks going backwards as well.</p>
  
  <p>Is there a way to correct this locally without stripping the DRM, finding the incorrect encoding, and fixing it manually? Is there an established channel to go through for reporting these glitches?</p>
  
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2013-12-19T15:07:45.273Z
Comments.Text: there's something which puzzles me. ePub (or azw3, for what matters) is a liquid format, there should not be such concept as "go to next page"...
Comments.UserDisplayName: mau
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2013-12-19T15:09:37.807Z
Comments.Text: @mau - That concept is part of the ereader... a nook in my case.  If this does not happen in any of the other readers then I will gladly tag this as nook.  My wife and I both had nook colors but different gens.  I have verified that the glitch exists in both versions for several books.
Comments.UserDisplayName: Chad
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2013-12-19T15:19:25.503Z
Comments.Text: Have you tried the Nook software on a computer or iPad to see if the glitch exists there? It is possible it's a bug in the reader.
Comments.UserDisplayName: Donald.McLean
Comments.ContentLicense: CC BY-SA 3.0
Comments.CreationDate: 2013-12-19T15:26:56.583Z
Comments.Text: @Donald.McLean No but I have the original nook color and my wife has the most recent version.  They have different versions of android and the reader.  The problem is the same with both.
Comments.UserDisplayName: Chad
Tags: <publishing>
Title: Is there any way to address encoding errors in purchased ebooks
UserDisplayName: Chad
ThreadText: # Is there any way to address encoding errors in purchased ebooks
  
  (Asked by: username_0 on 2013-12-19)
  
  I have found a number of ebooks that I have purchased have some glitches in the encoding. Most often I notice that the pages are mapped incorrectly. For instance, in one case I advance to the next page from 121 and it returns me to 117. In another instance, I advance from 91 and it takes me to page 192. The pages all exist and going in the opposite direction does not seem to have the problem, though I have found a few cases where it did have quirks going backwards as well.
  
  Is there a way to correct this locally without stripping the DRM, finding the incorrect encoding, and fixing it manually? Is there an established channel to go through for reporting these glitches?
  
  **Tags:** publishing
  
  > **Comments:**
  > **username_1**: there's something which puzzles me. ePub (or azw3, for what matters) is a liquid format, there should not be such concept as "go to next page"...  
  > **username_0**: @username_1 - That concept is part of the ereader... a nook in my case.  If this does not happen in any of the other readers then I will gladly tag this as nook.  My wife and I both had nook colors but different gens.  I have verified that the glitch exists in both versions for several books.  
  > **username_2**: Have you tried the Nook software on a computer or iPad to see if the glitch exists there? It is possible it's a bug in the reader.  
  > **username_0**: @username_2 No but I have the original nook color and my wife has the most recent version.  They have different versions of android and the reader.  The problem is the same with both.  
  
  ---
  
  ## 3 answers
  
  ### Answer by username_3 on 2013-12-19. Score: 3
  
  There is not a way you can correct an ebook without removing the DRM and adjusting the code. Depending on where you purchased your ebook you should contact their customer service and they will require that the publisher/author correct the issue and issue you a refund.
  
  > **Comments:**
  > **username_4**: Not sure if such errors are enough for a refund.  
  > **username_3**: Depending on the seller it is and in the TOS when selling ebooks.  
  > **username_2**: I had a problem with a book purchased from the Sony ebook store, and this was the resolution. Eventually, as it took them several weeks to figure out what caused the problem.  
  
  ---
  
  ### Answer by username_5 on 2014-01-07. Score: 2
  
  As an ebook developer for a large publisher, I recommend contacting the publisher. The best method is probably the customer service contact on the website. When I hear directly from a customer, I try to correct the issue that day.
  
  
  ---
  
  ### Answer by username_6 on 2014-01-07. Score: 1
  
  I build a lot of flowing ePubs and I have had a lot of this kind of error happening when proofreading an open ePub folder, for example with Book Proofer for Mac. The errors most often show up at the end of a chapter, causing me to turn the page several times with old pages showing up before moving on to the next chapter.
  
  Weirdly enough, the epubcheck and code check has returned no errors, and when actually checking the finished book there are no such problems. So I'm thinking it could be device or app specific.
  
  
  ---
  
  