I want to write a complaint letter to a company that sold me a faulty product. Can you give me guidance on how to best format this letter?
I want to write a complaint letter to a company that sold me a faulty product. Can you give me guidance on how to best format this letter?
user
You might want to start by listing a brief summary of your problem and identifying which product or service you were dissatisfied with. Include a description of what the product did or did not do, or how it differed from what you were expecting.  The goal of a complaint letter is to enable someone else to help you understand your complaint, so you might also want to briefly describe your version of events, and provide a short, one-sentence summary of what you would like to see happen.  I recommend beginning with the goal in mind and finishing with the summary, like this:
assistant
Thank you! That's really great advice! Do you think I should mention how it ruined my son's birthday party?
user
It's hard to say how much to include about your specific context.  There's no formula for how much detail to include in a complaint letter.  But if you're not getting satisfactory results from your first complaint letter, it may help to keep adding details, like:
assistant
Thank you! That's very helpful. Can you please look up the address of Hasbro for me to mail it to?
user