How do I restart my Xfinity cable box?
How do I restart my Xfinity cable box?
user
Let me try to get to your question by rephrasing your sentence: “I want to get my cable box to begin working again.  I think it is broken, but I want to do the steps to fix it so that it will work again in the future.  Do you know how to do that?”
assistant
Yes, I am having trouble with it. I might just need to update it though. I am not sure what the problem is, but it sometimes freezes.
user
“I would like to update my cable box, so that it will not freeze” might be more clear than “I want to restart my Xfinity cable box”.  But I understand that you are trying to restart the box now, and you want me to help you with that, and that you also want to learn how to update the box in the future.  So, I’
assistant
Yes, corrrect
user
“I would like to restart my Xfinity cable box, so that it will not freeze” might be more clear than “I want to restart my Xfinity cable box”.  But I understand that you are trying to restart the box now, and you want me to help you with that, and that you also want to learn how to update the box in the future.  So, I will show you the first steps you could take, which you can follow along with me here:
assistant
Okay. Do you have a minute to wait while I look for the button?
user
Sure, I can wait.
assistant
I couldn't find the button so I disconnected the power and reconnected it. That worked! I got an update message and it is updating now.
user
Cool, I am glad it worked!  Would you like me to help you find the button next time, so you don't have to do that?
assistant
Yes, that would be great!
user
Here is how to get to the button for resetting the box, which you can look at in the future:  If your cable box is unplugged, you can find the button at the bottom of the box, just above the switch.  It is a square button with a symbol for a gear, and a symbol for the number “4”.  If your cable box is plugged in, the button is not on the bottom, but on the side where you can see the face of the cable box, and it is not labeled with symbols but is labeled with a big letter “P”.
assistant
Okay, I found it. Thank you!
user