I want to write a complaint letter to a company that sold me a faulty product. Can you give me guidance on how to best format this letter?
I want to write a complaint letter to a company that sold me a faulty product. Can you give me guidance on how to best format this letter?
user
You might want to start by listing a brief summary of your problem and identifying which product or service you were dissatisfied with. Include a description of what the product did or did not do, or how it differed from what you were expecting.  The goal of a complaint letter is to enable someone else to help you understand your complaint, so you might also want to briefly describe your version of events, and provide a short, one-sentence summary of what you would like to see happen.  I recommend beginning with the goal in mind and finishing with the summary, like this:
assistant
Thank you! That's really great advice! Do you think I should mention how it ruined my son's birthday party?
user