Singaporean cloud communications company
Toku is a cloud communications and customer experience solutions provider based in Singapore.
History.
Toku was founded in April 2018 by Thomas Laboulle.
In September 2021, Toku raised $5 million in Series A funding. The funds were used to support Toku's expansion, including the development of its "Contact Centre as a Service" platform. In the same month, Toku joined Zoom's Phone Provider Exchange Program, facilitating the integration of businesses' PSTN carriers with Zoom's platform. As an Enhanced Cloud Peering collaborator, Toku is listed for organisations to select as a carrier on the Zoom Phone platform.
In June 2022, Toku became the first in Singapore and Southeast Asia to join the global AB Handshake Community. In November, Toku announced a US$5 million Series A extension, raising the total funding to $10 million. The round was co-led by Delivery Hero Ventures and Malaysia's OSK Ventures.
In April 2023, Toku acquired Activeo Singapore, the Southeast Asia operations of Activeo, a France-based customer experience (CX) consulting firm. In December, Toku was awarded the 2023 Southeast Asia Cloud Contact Centre Services Competitive Strategy Leadership Award by Frost &amp; Sullivan.
In January 2024, Toku was recognised as the 37th Fastest Growing Company in Singapore by The Straits Times and Statista.
In March 2024, Toku was ranked 225th amongst High-Growth Companies in Asia Pacific by the Financial Times and Statista.
In November 2024, Toku announced another US$5 million Series A extension, raising the total funding to $18 million. The round was led by Betatron Venture Group and included participation from the Hong Kong Innovation and Technology Venture Fund (ITVF). Former Singapore Minister Lim Hwee Hua was announced as the Chair of Toku’s Advisory Board at the same time.
Services.
Toku specialises in contact centre platforms, programmable voice and messaging, campaign manager platform, and integration with Microsoft Teams and Zoom Phone. The Infocomm Media Development Authority (IMDA) of Singapore has authorized the company to manage commercial SMS traffic.
Initially holding a telco license, Toku now owns over 60 percent of Singapore's virtual numbers.
Gojek, a major on-demand services platform, uses Toku's API for communication purposes.
References.
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