Serials Solutions was a division of ProQuest that provided e-resource access and management services (ERAMS) to libraries. These products enabled librarians to more easily manage electronic resources that serve the needs of their users. Serials Solutions became part of ProQuest Workflow Solutions in 2011 and the "Serials Solutions" name was retired in 2014. In 2015, Proquest acquired Ex Libris Group, a library automation company with many similar products to those of ProQuest Workflow Solutions. The Workflow Solutions division was to be merged with Ex Libris into a new business group called "Ex Libris, a ProQuest Company".
History.
Serials Solutions was conceived in 1999 over beers by brothers Steve, Mike, and Peter McCracken after recognizing that providing relief to the frustrations of library patrons in navigating electronic resources was a profitable domain to pursue.
Serials Solutions was incorporated in March 2000. The business grew from a four-man operation run out of the McCrackens' basement to a multimillion-dollar company in the Fremont neighborhood of Seattle, Washington.
During the company's first year of operation, co-founder Peter McCracken worked on this emerging company while simultaneously working full-time as a reference librarian at the University of Washington's Odegaard Undergraduate Library. In 2009 Peter McCracken, then Director of Research, left the company to pursue technology projects related to his lifelong interest in maritime history, namely ShipIndex.org, a vessel researching site.
In 2004, Serials Solutions became a division of ProQuest (Information and Learning division). In 2007, ProQuest Information and Learning was acquired by CSA and the Cambridge Information Group and briefly became ProQuest CSA before the company settled on the original ProQuest name as a "new" brand. As part of the ProQuest-CSA acquisition, Serials Solutions merged with Ulrich's and became the primary retailer of the Ulrich's services Ulrichsweb.com and Ulrich's Serials Analysis System.
In May 2005, Jane Burke, former CEO of Endeavor Information Systems became the head of Serials Solutions. Burke had already led successful library technology ventures. Serials Solutions headquarters was located in the Fremont neighborhood of Seattle.
In 2011 Serials Solutions became part of the ProQuest's new Workflow Solutions division. The "Serials Solutions" name was retired and replaced with the "ProQuest" brand name in 2014.
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