I just don't care anymore
So a customer in the drive-through drops off three of his bottles for us to refill. He could have called them in ahead of time and that way he wouldn't have had to wait, but he does this every single time, so fine. He says he'll come back for them.
Surprise, surprise, one of them is out of refills. So I write a note on the bag and fill the other two. When he drives up later to pick them up, I let him know about the one that we can't fill and that he'll have to contact his doctor.
"Oh man, I was just there."
I just couldn't help myself. When I was done with his transaction, I muted the mic and said to the blank screen, "You know, if you had called them in ahead of time, this wouldn't have happened."
Suddenly, an offended voice rings out "I CAN HEAR YOU!"
I turn, and there's a woman standing at our pick-up window. "I'm sorry?" I ask.
"I can HEAR you. I hope you don't talk that way about me when you get off the phone!"
Good lord. 931
I mean, I guess she had a point in that I probably shouldn't have said what I said where customers could hear. On the other hand, the fact that she's getting so... angry about it is just ridiculous. I didn't use inappropriate language or call him names.
"Ma'am, I'm just saying it's better to call scripts in ahead of time."
"Well, why did you MUTE IT THEN???" and then she started saying something else, but I stopped paying attention because another tech came by and said that she could help the customer instead.
Fine by me.
Then the other tech talks to the pharmacist about how that woman is normally so nice (yeah, right) and the tech hopes the customer doesn't call corporate on me because of my "inappropriate comment." So the pharmacist tells me to be careful because she would hate it if I had to call to apologize.
In my head I'm thinking, I've been at this store for over 25 years and I make $14 an hour. There is no way on on this planet that I am ever calling that woman back to apologize about anything.
But all I say is "ok".
Now I'm at home, and I wish I had said, "Boss, if that woman does call corporate, you have my full permission to throw me under the bus. I'll leave, you can tell her I got fired for being rude to customers or whatever, and she'll feel vindicated that she got to exert her power."
I didn't because I didn't want to cause more drama, but I'm just... I'm just over it. I'm over everything. 329