No Ca$h?!?!?!
When I arrived to my shift I had a slight dilemma with a guest. As I am taking care of him I noticed a guy and gal loading what looks like all of their belongings on one of the luggage carts. I don't think much of it and continue to assist the first guest.
They are obviously checking in and I refresh the system to see their reservation. I ask for an ID and the card they want to put on file to pay for the room. 540
He tells me that he just used a card to reserve the room but he will be paying cash. Even though we have it listed EVERYWHERE in the hotel that we no longer accept cash I informed him of our policy.
His total for the room, tax, and incidentals was around $160 but he SWEARS he is on a "friends and family" discount and that his mom is a manager somewhere in Florida. I apologize to him and inform him that he did not book on that rate. That is when he started raising his voice at me.
"WHY DONT YOU TAKE CASH!" "YOU'RE A PART OF THAT PROPOGANDA AND THE PROBLEM WITH THE WORLD NOW!" "DO YOU EXPECT ME TO TAKE ALL MY STUFF OFF THE CART AND WAIT OUTSIDE?!" while his girlfriend is grilling me about what places near here take cash. I'm like, idk lady try the hourly rate motels down the road and don't take off with our luggage cart.
They waited 40 minutes outside with all their shit on the ground before a cab came to pick them up. 806