Supporting a tech support phone system changeover
So, there's a project in our corporation to change over from $oldHelplinePhoneSystem to $newHelplinePhoneSystem. There is user-acceptance testing going on right now for $newHelplinePhoneSystem. One of helplines, $helpline, has different people: <PERSON>, <PERSON>, <PERSON>, etc. (not real names). <PERSON> and <PERSON> are doing the testing.
In order to get the test environment, there's a spoof phone number we use. 588
You call in to the spoofing phone number, then provide the number you want it to call, which will route it to test environment for $newHelplinePhoneSystem. <PERSON> was testing the number that should have gotten <PERSON>.
Instead, she got <PERSON>.
<PERSON> isn't involved in the testing. He isn't even supposed to be set-up in $newHelplinePhoneSystem yet, because we're just testing. <PERSON>, for his part, was in the $oldHelplinePhoneSystem.
Still, it seemed very impressive that the spoofing for the test environment was so good, it could mimic <PERSON>!
It turned out that <PERSON> had called out from inside $newHelplinePhoneSystem, which does go live (doesn't spoof), because she missed a step. But it gave everyone a WTF? moment! 588