Customers can’t find open register with the light on
I’m helping my manager do things around the store, mainly packaways on register 2. I turn on the light for register 1 and leave our bell out. Then I put the “register closed” sign up on register 2 and start scanning the items.
I suddenly hear a thunk. I look up to find a woman unloading her cart at register 2. I tell her, “Ma’am this register is closed.” And gesture to the closed sign. She asked, “Well which one is open then?” I pointed to register 1 and tell her I can check her out over there.
I finish some of the packaways and decide while waiting on my manager to bring more I will do some go-backs. I come back up to the front to grab another basket of go-backs to see a man standing at register 3. He says he’s ready to check out. 866
I tell him that register is closed. Again, he asks which one does he need to go to. I tell him register 1. Before I go over there, I double checked that both registers 2 and 3 have their respective “register closed” sign. They do.
Yet again I step away from the registers and come back to find two women at register 3. I have to repeat myself and tell them register 3 is closed. They both start looking around like lost children and ask, “Well, then which one do we go to? Which one is open?” I tell them I can check them both out on register 1. Ya know, the one with the light on.
What was it with these customers? Had they never been in a store with lights above the register? Can they not read a very clear sign that says “register closed”? Don’t they know the light being on means the register is open and if it’s off the register is closed?
It’s not that hard to look up!! 866