This should have been handled before 1:14 am on a Saturday.
For over a week now we've had 5 reservations for "TEMP 1" under the direct billed, corporate account. 2nd shift gets a message to get the full names for the people checking into these rooms. Okay, easy enough. Kind of annoying that nobody reached out to the company to get the rooming list before hand but okay.
They show up now during my audit shift. Well. . . one of the rooms does. Guy shoves a phone in my face- a screenshot of an email with no information on it to anyone not pessimistic like me who had already been expecting the worst. I assumed something like this would happen. Luckily I can use context clues and inferred that they were the TEMPS.
Okay, now that's settled all I need is an ID. Any form of ID. A work badge, a passport, a state ID. . . this man has nothing. And that makes me the bitch. I can only ask so many times before I have to move on to the guest behind him. He can't hold up the line while he waits for his friend (which I had no idea that was what he was doing, he just picked up a POINTS member brochure and started pretending to read it? Then they start huffing when I move on to the next person.
When I get back to them, they hand me one singular ID. So, they get one singular (double) room. 156
I get that I only speak broken spanish, but I assume "el numbre" is understandable. Nope. Neither is telephone with me pantomiming the phone sign with my hand. He nods, then just stares.
Four people went up to this room- two workers and two girlfriends. We are supposed to charge by the head, and they are already at capacity of TWO. But I can't argue with them, they don't speak my language.
And a pet peeve of mine is when the non-english speaking patrons of the hotel think that their language barrier is also an excuse to just forget social grace or common sense. Because I handed them ONE key card packet. Another few members of this group come in and go upstairs to- the ONE room. Ya know with the ONE door. Then come down confused. "It's only one room." NO SHIT. What did they expect? One room to lead to a maze of other rooms? I explain I have to have a form of ID for each room I hand out, so five rooms, five IDs. "Do they have to come down with them?" . . . YES.
There's two rooms left in the group. So who knows how the rest of the night is going to play out. I left a note for management (who are always BOTH off every event weekend) explaining that this should have been handled at their and the company level, and it shouldn't have been left for just me to deal with. ALSO, keep in mind- the trainee is the one pulling all the first shifts this weekend. Her first days alone. So if this had happened on her shift it would have been a disaster. 245