LPT: Struggling or disliking your Customer Service Job?
35 years in face to face customer service here.
If you dislike your retail job, I can highly recommend you start to investigate doing some out of work study to improve your skills and knowledge so you can move you career aspirations in a small way. Put a plan together, 1 year, 3 year, 5 year and 10 year plans.
Before you do that, read a book called People Skills. It's been around for decades and updated often enough. People Skills look at communication, body language, conflict resolution etc etc and is a something you can recall and use throughout your whole life. 825
There will be other great books like this and even some free YTube content that can coach you to manage people, their reactions and train yourself to manage you.
You also need to learn about _spreadsheets (Excel)_ and _geometric progressions_ so you can manage your budget and expenditures.
We also need to tactically manage customers and also learn defense's so that they don't lastingly effect our memories and emotions. We need to manage those changes and reconfigure them so we can change them so they are not our to keep. Those experiences don't belong in our minds.
I love seeing difficult people. I love tactically diffusing them and working on solutions while giving them quiet times after they say or do something that is not directly related to the services that can be delivered. _All questions do not require and answer_ 897