The online ordering for the store needs to get closed down
My store is a place where even those of us who work in the store do not know what we have available all the time. This is why would anyone makes a purchase before they actually pay for it we say; "Hold on, while we go make sure we have everything."
Then we take about 2 to 5 minutes Walk to the back, check to make sure we have everything and then we are good to sell.
The problem with the online store however is that it tells people we have everything in stock all the time and so people order stuff offline and then if we catch it fast enough we have to call them and explain to them that we don't actually have it... But more often we have to deal with these people coming into the store directly and claiming that they order something offline and then we have to explain to them in person that we don't have it and deal with them having a tantrum on us.
The fact of the matter is the online store either needs to get overhauled entirely, or just get shut down because it's causing far too many problems.
We had a man yesterday who drove apparently from about 2 hours away to come pick up a dryer that we didn't have in stock and I can tell you the second we told him we didn't have it he went from polite to dipstick in about the span of half a second.
Of course he's acting like it's all our fault too. Even though none of us in the store have anything to do with the website.
Obviously we understood why he was upset. 156
None of us were holding that against him even though personally I do think his behavior was out of line. I understood why he was mad.
Then there are the people who come in who haven't actually bought anything offline but they want to argue with us because we tell them that we don't have something; "Oh well you're online store says you do!"
Well the online store is run by either someone or a group of people who do not actually work directly in our store. They do not know what we have in stock. This is why the online store tells people we have stuff that got discontinued over a year ago. 156