Being punished for cancelation rate, which I can't help
<PERSON> (in charge of online orders) and recently our cancelation rate on orders has not been great. Unfortunately there's not much I can do about it. I can't stop theft, I can't control whether a customer puts a product on the other side of the store, I can't fix our shit inventory, I can't control some of our lazier employees not putting things back right (one of them is purposefully doing it to "get back at the company"). And it's not just me, 2-3 other people check after me. 1015
I can't magically make the product appear. There's nothing I can do and I feel like I suck at my job anytime I have to cancel an order.
They decided the solution is to cut us off a bit so we're barely being sent any orders. I get ~2 orders in the morning and have 7 hours and 55 mins left on my shift to figure out what to do. Which is maddening to me because I hate not being kept busy. I can hear my old boss saying "there's always something to do!" But it's all freight I can't do or the head of that department will bitch about how it was done even if I did it right.
TL;DR I'm being punished for not spawning products out of thin air and it's making me feel like I'm bad at my job. 27