<PERSON> gets shitty because I sent her to wrong aisle (I didn't, she's just braindead)
So this morning, we'd been open probably 5 minutes, one of the very first customers comes and asks me where an item is, to which I reply "second aisle on the left, it looks like xyz in yellow packaging" which is correct. I then watch her walk off and take the third aisle. A couple minutes pass and she comes back, item in hand.
So I said "you found it okay then?" smiling, interacting how i would with any other customer but I could already see her making a weird face and before I could finish my sentence she blurts out "you sent me down the wrong aisle, it's actually the first aisle on the left bla bla bla". Well actually no... 931
I reply "technically second on the left yeah but we've got it now, anything else you need?" I said this to finish the transaction as she hadn't actually handed it to me or put it on the counter yet to scan.
"No, that would be the first aisle"
"Sorry but I'm not going to argue with you about which aisle it is or isn't"
"Are you going to apologise to me for sending me down the wrong one". Like I'm so sorry for misconveniencing you so much because YOU can't count aisles.. Why the fuck are you making this such a big thing. I gave her enough description about what the item looks like in the first place so she'd find it quicker IF SHE ACTUALLY WENT DOWN THE AISLE I SAID.
I just replied the same thing "I'm not going to argue which aisle it's down".
"Oh, rude aswell as unhelpful in here"
She put the item on the counter so I scanned and took card payment whilst she is pulling out all the classics.
"The customer is always right, you do know that don't you" "Have you even heard of good customer service, clearly not, that's why you're working here" 931