I gotvtold off for trying to help a customer
I work at a popular shoe store which happens to be a franchise. Meaning that most of our stores are run by different owners. In my town we coincidentally have two stores of different owners only a five minute walk apart. Usually when we cannot provide a service (eg. we don't have a particular brand or the right size etc.) we will encourage customers to visit the other store and maybe find the right thing there. The other store does the same and so we have a pretty good relationship with them even though we are technically competition for each other. Usually customers are pretty thankful when we tell them about the other store but sometimes we have that particular type of customer who will for some reason find it appropriate to comment on our helpfulness. 156
Today a man wanted to buy a pair of shoes. When asked if we could provide anything else he mentions that he also wanted a pair of sandals but thought it to be too expensive since he wasn't able to find anything in the sales section. I tell him that the other store could have different sales and that it was worth having a look. He then tells me that I shouldn't give out information like that and that it was bad business. I then said that I only intended to help and he answered: "yeah, but you know, not through the ass right?" As in; "I should stop being such an ass kisser". I was completely speechless and sadly didn't clap back at him. I really think that he meant to be sorta funny and not condescending but that is excactly what it was. It was so condescending of him to think that I was buttering him up and expecting something back, when in reality I just wanted to help him.
Why do these people feel the need to comment on our jobs??!? I seriously don't understand how you can be mad about getting an extra service that I didn't even have to provide. 156