No, I am not compensating you for the room type you reserved
Long story short, guest was not Happy with the room type they booked from a third-party travel agent website. They stated the room type was not right for their family, and asked for compensation. No! I am not compensating you for the room type YOU booked. 1015
It states on the website the layout of the room, and includes photos. We don't do upgrades at my property unfortunately as we are a timeshare and not a full-service hotel. So what you book is what you get.
The travel agent also had the nerve to call us and yell at us for not compensating their guest. How ridiculous 1015