Customer complained that I wasn't helpful enough to a manager at a different store
On the days I open I don't just open, I have to come into the store very early which means I often do not get the opportunity to stop by anywhere and have breakfast.
Now today I was the only person for a while at work. I was in here until nearly 1 in the afternoon, And since I cannot officially take a break without someone to relieve me I had a few snacks up at my desk, to hold me over.
This guy and his wife came in and I gave them the same amount of help that I do every customer who comes in here.
Anytime they had a question I went out of my way to get the answer for them.
They asked if we had something in stock I personally went to the back to check and see if we had it rather than just going to the computer and saying yes or no.
When we did not have it I went out of my way to check on other locations, call up the store closest to us for them, and checked over the clearance sheet so I could let them know that while the item was not in stock we could sell the display model off the floor.
Well this guy gets over to the other store and he's saying a bunch of stuff like how I was super rude, and ignoring him, and seemed like I wasn't interested in helping.
I'm just listening to this guy on the phone call with my manager who at this time was back in the store and I'm just like when exactly was I not being helpful? When exactly was it that you felt like I wasn't being helpful?
Was it when I personally went to the back to see if we had an item in stock? Was it when I went out of my way to check if the display model was on clearance so that I could just give it to you off the floor?
I really want to understand the logic behind this man. 156