Are the owner's expectations normal across other family owned restaurants?
I work at a somewhat small Vietnamese Bistro. We usually only have one server working a shift. We have a total of 15 tables and while those are all rarely full we do on often have 7-10 tables during a rush. Which all fall on one person to take orders and run food out. If that was all we had to do that wouldn't be a problem. But we are also expected to do all of the following.
-greet, seat, and prepare all tables. (Basically hostess/host)
-take orders, run food, general serving
-bus tables and clean them
-prepare sauces for certain appetizers and dishes whenever they are ordered.
-answer the phone for any call ins.
* prepare any alcoholic or specialty drinks (boba teas, Vietnamese coffee, etc)
-Be ready to reset 2 hour long yt videos with info about upcoming events and music playlists.
I do my absolute best and I am always running around doing all I can. But if I am on the phone taking an order I get in trouble for not greeting a table when they come in or they will get on me for not resetting a video right after it ends while I'm taking care of 7 tables. There are other things we have to juggle like making sure our sweet and unsweet teas are full, filling the ice machine. 314
But those aren't too bad.
This definitely impacts the service I can give each table and I'm developing an anxiety about coming into work and worrying about being yelled at for something I can't manage. I've talked to the other servers and they are put out with it too. Maybe I have a bit of imposter syndrome. I feel like I'm crappy at my job and can't meet expectations. No matter what I do.
There are some really good aspects of the job. I generally like the family that owns the place. They can just be very rude and have bad tempers.
I guess I just needed to vent and see if this is normal. I think there is a good chance I'm just not a good server and I want your opinion on if I should try and find another line of work. Thanks for reading! 1015