I need to speak the manager!
9 out of 10 times it’s a load of bs for the reason they ask.
They ask because they think you will cave under the I need a manager now tantrum.
The price is what??? I’m not paying that. I’ve been coming here for years! (I look them up and it was once 4 years ago lol)
I wanna talk to the manager! What’s his cell number??
Why can’t you take an over the phone payment? Other hotels do it. This ridiculous!
Me: then please go to those hotels then. We don’t and no I am not getting the gm for this. Fraud is prevalent and we have no way of knowing who is on the other side of the phone. Promises don’t protect us.
Idiot: what kind of hotel is this??
Me: one that minimizes fraud on our side. We gotta protect ourselves.
They checkout and call a week later to complain.
I need to speak to the manager! We got bit when we stayed!!
Me: sir you stayed a month with us for business. Why didn’t you say anything to us when it happened the first night as you said? Or possibly the next morning at the latest. We have no proof that it even happened here. Just your word. A week after you left. We have had zero complaints before you and after.
Do you have pictures of the bites?
Guest: no. We didn’t think much of it. We had a dog with fleas….
Me: oh yeah?
Guest: oh crap. 245
Hangs up 😂
Someone has parked in my spot!!! I need the manager now!!
Me: do you mean the handicap spot in front of the office?
Guest: no. The spot close to my room.
Me: sir. We don’t have assigned parking and we cannot ask someone to move their car for you just because.
Guest: I’m leaving a review!
I need to know what room x person is staying at. They’re not answering my calls.
Me: sorry but due to safety of guests and ours. We cannot give details yet alone confirm anyone is staying here. Sorry.
Person calls pretending to be wife now.
Sure. <PERSON>
Can the manager tell me???
Me: just call the police if you are that concerned ma’am. They would be more than happy to do a welfare check in the surrounding hotels. And be properly prepared to handle it.
Why can’t I Zelle you money and you use your credit card??? You are supposed to be in customer service! I want to speak to the manager!
I know the owner. I get a special rate.
Me: I’ve been here 10 years. I have never met you nor has the owner ever told us about special rates for anyone. Call the owner if you really know the owner. I will get a text letting me know. You said know the owner personally. 245