Are we not on the same team here?
Night Audit on a busy night at an OPTION branded hotel. Option Desk calls after midnight requesting to book a room on behalf of a guest. I tell the agent my availability. She says that she can't see any availability on her end, but she would book the room for tomorrow. I tell her no. That if the guest is coming in tonight, the reservation date must be for tonight, if she's unable to book it, then they will have to be a walk-in.
I don't know what the hell this lady was on about. She had a list of excuses as of why he couldn't be a walk-in:
"She would like to secure the room."
I can secure a room for a guest. 245
. .
"He would be tired after travel."
He's still going to have to check in, it doesn't matter.
"She would like to insure that the guest would not be charged. For tonight."
WHAT DO YOU MEAN? he'd get charged if he books no matter if he shows up or not?????
I again, say that if he wants the room he'd need to be a walk in. I cant adjust dates.
She books the room anyway, putting in the notes that I confirmed this. The room is a room type we are sold out of tonight and that is $40 more than what he was quoted. Luckily he was understanding when I told him what happened and that I TOLD HER NOT TO DO THIS FOR THIS SPECIFIC REASON.
She never informed me she was going to book anyway. She never did confirmed the rate or availability for that room type. She just pushed it through with my name attatched. 245