You can't get into the room with the router?
So I got a support ticket the other day...
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Ticket reads : "can't get on the internet, please remote in and fix it"
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The user in question has take home privelige and was issued a laptop. He decided to leave florida for New Jersey for a while, since "I never come in to the office anyway so I might as well "go home" for a while."
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I call him up and start trying to trouble shoot his interweb issues.
"I got the dinosaur screen"
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*WTF?*
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"Can you elaborate?"
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"You know... the image of the dinosaur with the no intrnet when I try to log into the terminal"
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"OK... on the bottom right of the screen do you see the icon with a circle with arches or the globe with a circle with a line through it"
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"The globe with a line through it"
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"OK do you want to try resetting your router for me?"
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"Let me find it, I'll call you back in 5"
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*10 minutes later*
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"Uhh.. the air BNB guy says that the router is locked away in a closet and he won't give me the key to open it"
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"OK.. 107
well... umm... do you know where the breaker box is?"
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"yeah... I think I do... but. I don't know which circuit it is"
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"Just go with "Main", leave it off for 30 seconds then switch it back on" 107