You have options!
One of the things I dislike most when dealing in road side assistance is how people act completely helpless because they pay an extra 2-50 dollars a month.
To be clear, I get you paid for a service and want to be able to use it. But I can't make a service provider get out of bed to drive 30 miles to and from your location because you didn't put enough gas in your car.
The other day I had exact that a call around 3 am where he was in the middle of no where on an interstate. 270
The next exit with a gas station wasn't far but he clearly didn't make it.
We couldn't find a willing provider to go to him at this time for several reasons.
While giving him options for service he started going off on me about what is he suppose to do now if we can't get him a provider.
He accused me of leaving him stranded and leaving him out to die.
So I rolled my eyes and said if you feel unsafe and like you will die do you want to call the police? (It's a requirement since he said something about his safety)
To my surprise he says YES!
One the dispatch agent gets on the line he offers him a police contracted provider and the estimated cost that he has seen before which was $100+ before gas.
CX response was "thank you <PERSON>." (Took me forever to figure out he was admonishing the president for the cost of a service provider coming out to perform a service....)
When he continued to complain about woe is him and how could we do this to him the dispatch agent said something that made me wet.
"Sir it was your decision to drive on the hwy with very little gas in your tank you have passed at least two exits with gas stations or got on to the hwy ignoring them for you to be in this position. You can take the options I'm giving you , that your roadside is giving you or you can get out your car go get gas and bring it back. You have options you just need to make a decision, so what's it going to be."
I swear I came just listening to him vent and tell that man everything I wish I could.
And that cx isn't the only one for some reason the few out of thousands of calls I do where we can find a provider the cxs somehow morph into toddlers who will die in an Arby's parking lot because I can't find someone to change their tire...
Then they threaten to cancel their roadside, so the next time this happens what will you do???? Call people your damn self? Change the tire yourself?!? Then why are those options not on the table now when you can submit the receipt for reimbursement.... 156