I wish managers understood that information doesn't just get absorbed into your brain
I was working my first FOH shift ever at my current place, I've been here for a few months but I usually work BOH but yesterday we were understaffed because they had an issue with scheduling and even though I only got a one day weekend I went in because I felt bad.
It really wasn't a big deal, someone asked me if they could come to the counter and pay and I was just running food and busy so I said "Yeah". But apparently this was a big deal and I should have known better. I don't really get how I'm supposed to know better, I've never done FOH stuff before, this really was my first time.
This is a common theme at my job that there are a ton of things, prep and whatnot that I don't know simply because I've never worked them before and then suddenly you're thrown into the fire because you've been there long enough and if you don't know how to do something, you end up getting berated. I wish management understood that proficiency with tasks comes after experience and it's not like I hit 3 or 4 months and just suddenly know everything. 814