wants admin passwords to the system, can't copy files
Hi gang,
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Here's one. I was building out a new system of workstations with Azure and asked an employee to back up her files to a USB stick before I signed her computer into AD. I gave her the stick and came back in a five minutes. She told me that it would take her an hour at least and I was puzzled so I took a peek at her screen. She was individually opening doc files and saving them to the USB. One at a time. Using the save function in MS Word. Hundreds of files. She was angry and irritated that she had been asked to do such a tedious job. I told her to stop and just let me copy/paste them for her and she asked "What's that?" with a big frown on her face. I copied the files and they went into the USB.
"What are you doing? What was that?" she said, "Also, I need the admin password for the computer because I saw you fix it with the admin password."
"I'm just going to set this up with the back-end. You can't have admin passwords because you don't need them."
Angry face. Computer links with Azure. Employee login works. Basic job done. 50 year old angry face says.
"I feel like I can't ask you anything. Can you make it so that the computer is exactly the same as before?"
"What do you mean?"
"The things. I want the things to be there like they were before."
"Do you mean this?"
"Yes, I want the things there. I never had this trouble at my old work. 648
The tech guy knew what I meant every time."
"Okay, you want applications on the taskbar? Word and powerpoint?"
Angry face got angrier.
"Okay, right click the application shortcut and 'pin to taskbar'. This is how you pin bookmarks in your browser."
I left her office and went to my own. Ping! She requested administrative access to make group emails for the company, our affiliates and consumers. I thought about this this and made a mailing list with some harmless email addresses. Created an address for her to mail. I send her an email and tell her to email that address to spread her materials around. I tell her that she doesn't need to create a group or be able to create groups because it already exists. Sent. A minute later. Bang! The door shot open.
"No, I want you to teach me how to make groups in the system, I need it for my work. I need the admin password to do my work."
I stand with care and my hands raised.
"It's okay. I made the group email already and you can email that."
"That 's not what I want!"
She made a face at me and ran away. Through the window, I see her run into the Administration Manager's office. Arms waved this way and that way. The Admin Manager rang me.
"Can you help her with this?"
"She wants the admin passwords to the system. She wants admin rights to create email groups across the whole company."
"Oh. Um."
"Yes, I know. She's the diversity officer. I tried."
The Admin Manager later told me that she cried for an hour in the corner of her office.
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