Why would you say that to me??
I've worked in pizza delivery for about 24 years now and in that entire time I've never once had a person just blatantly say "I'm not going to tip you"... until a few days ago.
I'm sure every place works like this now, but when you order online and pay with a card you can leave a tip. Some people don't, for a couple of reasons - ignorance, confusion with how it works (I've had many people say "I left a tip!" when they didn't), they'd rather give you a cash tip... or, ya know... they just don't wanna tip. 648
If someone does "pre-tip" it's printed on the credit receipt, but if not, there's a write-in line. My fellow drivers and I usually grumble about these because then you have to have the person sign the slip and more often than not they'll happily leave it blank, or write a line or a zero (with a line through it, naturally).
So I go to this house where the person had paid with a card but hadn't pre-tipped. I hand this woman her pizza and then ask her to sign the slip. As she starts to sign her face crinkles up like some Shelbyville lemon lover and she says "I'm not going to give you a tip because my pizza was only $8 and there's a $5 delivery charge."
Why... would you say that to a driver? Why not say NOTHING, like everyone else does? That she felt the need to be so rude and disrespectful certainly makes me think she gets off on being an asshole. I suppose she could've been thinking that the delivery charge is a built-in tip, but with the way my store plasters "any delivery charge is not a tip" on EVERYTHING (the pizza boxes, receipts, the website/app, the recording when you call in) it would take some truly Herculean willful ignorance. 648