"Is it policy or law?"
I can't stand the entitlement of people. If I say it's policy it's policy. It doesn't matter if it's me, the governor or the pope himself. If I say no, the answer is no. I'm not risking my job for an eighteen year old (freshly eighteen too. 806
like this month.) to stay in our 21+ hotel.
And, the guy had a whole story of how he booked using his work's discount rate for him and his "fiances" vacation. A cooperate business rate. Not for personal use, so homeboy's going to have a problem with his people too.
I'm trying to tell him that in our state, almost every hotel besides the sleazy places are 21, for legality/liability reasons. Then he pops off with "so is it policy or law?" Well, it's a firm 21 from my manager (we literally just had a whole email discussion about it.) so, <PERSON>. It's a hard, sorry. 806