If the convenience of same/next day Prime delivery doesn’t do big box retail in, the return process certainly will
I just left Home Depot and I not only had to produce a receipt, but had to go get the fucking sku number for a couple of items that she “couldn’t find.” Having just come from Kohl’s returning a few things at Amazon, the night and day difference in the efficiency of how streamlined Prime’s process was compared to the antiquated pain in the ass experience of HD was nothing short of staggering.
I work retail so I see both sides of this, but traditional stores are not even giving themselves a fair shake. 18