I am sympathetic, but also stop fishing for sympathy
I could actually say this about quite a few customers. I get a lot of people who tell me about how they have nothing, and their house burned down and a whole bunch of sob stories that they love to try and pull off on me.
However, for this I am going to keep it to a specific story that has happened more recently.
Now I want to be clear here that I actually do understand why this customer is upset. In her place I would also be at the very least a little annoyed.
What occurred is that we by accident and gave her the wrong dryer one time and so we had to go swap it out.
Now both times the delivery team who dropped it off they were supposed to take the dryer downstairs for her and they neglected to causing this lady to have to ask her neighbors instead.
From that perspective I understand why she's feeling peeved. If I was told that the people dropping my stuff off were indeed supposed to take it to where it's supposed to be at and I was expecting them to do it and instead they just threw it in my living room and left... I would definitely be a little annoyed about that.
The part however where she becomes annoying is that When she decides to call up the store about it she keeps mentioning that she's a cancer patient.
I mean that as well. 263
It felt like every other sentence out of her mouth came down to "I'm a cancer patient"
Which is like okay I'm sorry that you had cancer but here's the problem...
When you bring it up repeatedly it feels like you're trying to get me to feel sorry for you. I was already on your side. You don't need to get me to feel sorry for you by bringing up your status as a cancer patient. I'm already siding with you. I think that the delivery team should have put your stuff where you were told it was going to be put at. 263