We swear we checked the right spot
On mobile, sorry
Here’s a short one that I deal with on a daily basis. I work at your local (or not so local) Swedish furniture store. We organize our products into Aisle and Bin locations so you know how far down the aisle to go. Different colors of the same product aren’t generally next to each other. I just spoke with some customers who had some trouble finding their item.
Customer: Hi, we have an inventory issue.
Me: Okay. Do you have the article number for your item?
C: reads off combination number
Me: typing in the number That’s going to be a combination of several pieces if the issue is that you don’t see that specific number.
C: Yes, I know it’s a combination. 866
It says you have it in stock but we only saw the red one on the shelf.
Me: Okay. Did you check aisle 11 bin 29?
C: Yes. You only have the red there.
M: knowing they stopped looking when they saw a different color of the item they want without going to the correct location Just to verify, you did check specifically in bin 29?
<PERSON> and wife both adamantly confirm they looked in the right spot.
<PERSON>: Well, that is the only location for the color you want so I’ll go double check, but we do only have three left and when the stock is that low there’s always a chance someone else has it in their cart already.
They follow me to the EXACT location that the color they want is in. We have three on the shelf. Turns out, they had stopped looking when they got to the red which was much earlier in the aisle, even though they confirmed with me several times that they checked the location I asked them about. At least they got to go home with their product! 866