What would you do in this case?
Get a 90 day script for adderall but our policy is to only fill for 30 days. So we fill it for 30 days and have the patient confused when she calls a month later to pick up her next months worth only to be told that “she needed to get her doctor to write a new RX”
In this case, seems like the doc messed up and should have known we can’t fill a 90 day supply. Patient has been coming to us for years for her meds and her doc has always sent in 3 months worth, but dated each 30 days apart.
Her doctors office is now refusing to write a new script and claims that “they already sent in 90 days worth.” Patient is frustrated at this point and blaming us.
Pharmacist on duty is also refusing to call her doctors office saying it’s really not our fault.
Is is it odd that I genuinely feel bad for this patient and understand why she’s stress? 498