New scam?
So we got an email last night I will include the entire text of the email here:
"Hello! I need help. I lost my item in your hotel."
That was all of it. It was from someone with the same last name as a guest from February 2022. My evening shift teammate responded with:
"Hi <PERSON>, What item did you lose and when did you lose it?"
Five hours later a response came over with our night audit who I don't think saw it because it was still unread in the motel email account:
"I am writing again about a lost passport. We checked our car again, looked under the seats and in the boot, but we could not find my wife's passport. Now we are pretty sure we left it at your hotel. 360
Please see the photos of the passport, with all the details, I have also left the details of our check-in, namely the quest number.
Here: https://drive.google.com/uc?export=download&id=YesThereWasAnIDThatIveRedacted
Password: 123456
ср, 25 окт. 2023 г. в 09:35, The Motel wrote"
I was mildly suspicious already but I clicked the link to a Zip file that Google kindly informed me was "unscannable". That's when I noped right out. Why would you generate and upload a zip file when you could've typed in the relevant info into your first email, especially for a "lost passport".
I informed management and the owners about the message, and that I'd check the zipfile on a linux computer from home tonight. I just want all my fellow agents to be safe out there. 602