I had a call today that literally had my co worker give me a stress ball while my TL gave me sympathetic looks
Client calls in, states they cannot use phone for verification. No problem, I have three other ways to verify.
Client fails ALL of them. Every single last one.
This person would not get off my phone, keeps going around and around with "Is the government locking my account? Is there fraud?!"
Lady, no. 760
You just keep giving wrong answers.
She would not stop and began high pitched, unhinged conspiracy theories. Lady, again, it ain't that deep- you just keep failing your own shit YOU put on your account.
By now, I look so visibly stressed my TL (who is an honest to God angel) comes over and she says "Just stand your ground, just keep telling her no." Which I did.
Y'all, this call was forty five minutes of me telling this woman no.
I got off when I finally got her to hang up and went and got a smoke. I love my company because this was my first hell call and I was completely backed up by my bosses the whole time, but JFC this call made me question my religion. 659