All of this happened today.
40 min into my shift a customer wanted to argue with me about our return policy. It's store credit for anything that was alive that is now passed away (its a pet store - fish). Not a cash refund.
I explain this and I'm met with
'No, I want a cash refund' -We don't do cash refunds. Store credit only.
'they gave me cash the last time' -No they didn't. Not for a kosher return. Stop lying to me to get your way.
'Call a manager' -Okay, but he's going to tell me to repeat myself to you.
'When did that policy change?' -Lady, It's never changed. In fact, it's literally plastered on the wall behind me in a faded sign from 1980.
'Well that's not your policy...' -Ma'am, Yes it is, and any employee who handed you cash in the past for a return wasn't doing their job appropriately.
'Yes, they were doing their job because they gave me my money back' - If breaking store policy is doing a good job than we'd all be in trouble. 245
The lack of logic.
Then I have another one. She has a bunny and wants to talk to me, the cashier, about bunny health. Leaning on the register, asking all the questions in the world. The line behind her starts to get longer and she's oblivious.
I see one customer slap down some plants, get out of line and walk towards the door. I see another group of customers behind her do the same. The customer who was holding them all up starts to cause a scene about the other people causing a scene.
The couple who walked out yells back inside the store to the oblivious one 'You know they have employees in the back who you're supposed to get help from! You're not supposed to walk up here to ask all your questions!' and she was fucking 100% on the spot correct.
'Oh wow, I didn't realize some people are so rude'.
Seriously lady...YOU'RE the idiot here. I'm not a quizlet or a vet - I'm supposed to be ringing those people out.
I'm really interested in medical coding. Bought some textbooks I'm going to study...Can't wait to walk out of this store and never come back. 931