"I don't care if you have a policy on painkillers - sell them to me."
This happened yesterday so the event is still fresh in my mind.
The store I work at has a policy where a customer can only purchase 2 packs of painkillers (ibuprofen, paracetamol and aspirin). They can't get someone else to buy for them if they already have 2 in their shopping or put 2 on another transaction.
As I was at the till serving one particular customer (let's call her <PERSON>), I noticed she had 2 packs of paracetamol and 2 ibuprofen. I had already scanned a few items before I got to them.
Me: I'm sorry but I'm only allowed to sell you two of these I'm afraid.
<PERSON>: I'll just put other two on a separate transaction.
Me: I can't let you do that I'm afraid.
<PERSON>: well then let my daughter buy the other two.
Me: I'm not allowed to do that either I'm afraid. It's against store policy.
<PERSON>: * eyes widened in rage * I would like to speak to your manager.
Me: * who has had enough of <PERSON>'s bs * I'll call management but they will tell you what I told you.
(My manager wasn't on shift that day but my duty manager was so I called them instead)
<PERSON>: is everything ok?
Me: * indicated that <PERSON> was irate. 329
I see a queue forming at my till so I call another 2 tills to open to bring the queues down *
<PERSON>: she's * looks at me * telling me my daughter can't buy these indicates to the painkillers
Me: * to my d.mc* they were in her shopping
D.M: * to <PERSON> * because you have been told you can't purchase them, there's nothing I can do
<PERSON>: * eyes widened even more. She turns her bag upsidedown and the stuff I've already scanned through falls out * I don't want these anymore
<PERSON> and her daughter then storm off. Wasting her own time in the process. The gentleman behind her had a little chuckle with me after she left.
I had to have my D.M cancel the transaction and the shopping she didn't want had to be put back.
TL/DR: <PERSON> didn't have her Weetabix this morning and thinks the rules don't apply.
Edit: I'm from the UK where this is a law stores have to follow. It's to prevent people accidentally or intentionally taking too many. 329