The Worst Regular
Hey there! Usually a lurker and not a poster, but I’m very excited about this and figured others would know the feeling.
Since starting at the hotel I’m currently at, we’ve had this undesirable regular that nobody. He booked the Government Rate (which was MUCH cheaper than the regular rate) and nobody ever questioned him. If you did, he would blow up about being an ~insert highest value~ rewards member and saying we mistreated him. Yet he always came back.
He reeked of cigarette smoke, had an overall bad attitude, and demanded services we didn’t offer. The old FOM did nothing about this behavior and instead encouraged it.
Now, I’m a GM in training and that FOM is gone. 806
The day prior he checked in and was worse than his usual already rude self, and after checking out today he contacted the special line for high-tier members to complain and try to get his money back from the stay. The new FOM (the best person tbfh) obviously gave him nothing.
Then we get the call. The good one, from our Housekeeping team that said his room is going Out of Order because of the rancid smell of cigarette smoke.
-cue evil laugh- I finally had my reason for putting him on out DNR list, and it was my absolute pleasure to let my brand know he was unable to stay with us anymore. After I had left for the day, he even tried to call and make a reservation. My GSA (who knew the guy from when he worked at another hotel chain that also DNR’d him) had the best time denying him and letting him know he wasn’t welcome back.
Good riddance! 940