Why order something if you’re not gonna pick it up…?
Ok not a big deal, I know, but just kind of annoying. So for context we have a system where if we’re out of something we usually carry in the physical store, or if someone wants something we have online but not in store, they can place what’s called a “special order” with us. (As long as the warehouse has it in stock). For further context, we have them fill out a form where they give us their name & phone number, so that we can, yknow, put it on a note to tape to their order so that we’ll know what is for who when (more like IF) they come to get it.
Sounds pretty cool & simple right? Now, where we went wrong with this system is by not having a hard time limit on how long people can go without picking their stuff up.
So we wind up with situations like today, where I’m made to call about 5 different people to remind them to please come get their stuff that they ordered. Months ago. And none of them gave me a straight answer as to when they will pick up their things. 612
And then it clogs up counter space & we run out of room for other people’s stuff. In addition to running out of space on the paper to write the date we called them & expected pickup. (Because that’s another thing we have to do with those-we have to keep the note updated if they sit there for a long time).
One lady had the audacity to get all uppity & act weirded out that we called her (“you guys have been calling me quite a few times!”) yes, dumbass, because it’s been 3 fucking months that you’ve failed to come get your shit. And we’re not blowing up your phone or calling you every goddamn day, we’re not calling you to harass you or chat you up. If calling you once a month to ask you to pick up something you special ordered 3 months ago & (said you’d pick up right away) is a lot, then idk what to tell you. It just doesn’t really make sense to me to specifically order something (kinda implying you need it fairly urgently) just to never end up getting it. Whatever. 648