What's the one guest that ruined it for everyone else?
We all know the saying "One bad apple ruins the bunch" and I feel like anyone in hospitality has that one customer or client that ruins it for everyone else.
I remember mine and he was slightly more traumatic than most. He came in one night cold and wet begging for a room saying, the police took his truck and left him to walk (this is believable where I live as they tow cars for all sorts of things and our police are VERY aggressive) and just needed someplace warm while he tried to get some help.
I caved. I was a brand new to working night audits (a requirement to go into the leadership training program) and just felt so bad for the dude. 533
3 suit cases, wet, cold, shivering. I gave him a room. Next day comes he's gone, room is trashed, pills all over the floor and of course no card on file cause his wallet was in his truck.
Never again! Luckily my manager laughed and made me work a week as housekeeping and a week as maintenance so I never forgot the work that went into fixing that room back up. 940