I just work here- I mean it. HERE is where I work.
Why is it that people want to ask so many questions about any place and every place other than the hotel you work at? I'm standing here, in this logoed uniform, with this logoed name tag, behind the desk with the logo on it. I know the policies and amenities of this hotel. I know the location of this hotel.
It's especially annoying when they're a walk-in, and they're pissed off we don't offer something they need (example: accepting pets). It's after 11pm. You drove in from god knows where, need a room with two beds now through sunday and you have a puppy. Not a dog. A PUPPY. Don't catch lip with me because YOU didn't plan accordingly. I have never went ANYWHERE without a reservation, let alone needed special accommodations on the fly. Now you're pissy with me because I don't have a readily available list of hotels in your budget, to your standards, and close by. 1015
Why? Because it's not my job to sell rooms at THOSE hotels.
No, I don't know what the rate for XYZ hotel is. I know what my rates are. No, I don't know if they have a certain company discount too. I don't know if they would let you check in 4 hours before check in. I'm not very helpful- because IT'S NOT WHERE I WORK.
And they don't even do it just for hotels. I don't know if the restaurant across the street has a vegan option. Sorry that you went and store wasn't open, but I ONLY KNOW WHAT GOOGLE SAYS. Why? Because I'm not the opener/closer at said store.
"Will it be hard to get an uber to the airport in the morning at [rush hour]?" Probably. But if I suggest a local ride service that does scheduled rides, I get bitched at because of the price? FINE, miss your flight. I tried to help you. No, I don't have a discount with the service. I just know they're the only reliable ones. 156