Slayed that computer dragon (today)
So, as I mentioned in another post, one of my coworkers managed to decimate this poor guys entire profile on his pc so he lost everything.
I got the distinct privilege of not only having to talk to said gentleman who should have (but wasn't) completely pissed off
I created a new profile on the pc - as it turns out, this was the easy part.
The HARD part was getting MS Office to work on this beast. For some ungodly reason, this one had Office 2019 installed which is supposed to be reserved for shopfloor pc's, not used on pc's that are only used by a single individual.
So.... - I went into Microsofts endpoint solutions, aka Software Center or SCCM and installed 365.
That was the easy part. For some reason, in some pc's (this was a Dell Optiplex) getting people logged into their Enterprise account is a MAJOR chore - and this one was one of those.
I kept getting the "we cannot reach the server" message no matter what I did when trying to get him logged in. 760
Rebooted. Same. Went into Services and restarted the network list service.
SAME. UGGG.
This pc did not possess the app reset tool which clears out all credentials and clears the office cache so I couldn't use that.
Time to dive into the registry because this damn thing just wouldn't cooperate but now I'm on a mission from god. I will not be beaten by this machine.
At this point I'm already 2 hours in and should have quit long ago and just sent it to the local desktop team to reimage but I refuse to give up that easily.
So, into the registry.
Hidden inside the registry - under current user\software\microsoft\office\16.0 is a key called "Identity".
I renamed that, rebooted the pc and restarted the Network List service again.
FINALLY - 365 let my end user log in and allowed me to actually create an email profile with out throwing a kanipshin!
SUCCESS!!!
THAT is my TFTS story of the day! 760