Why can’t people be prepared when they call?
I’m on mobile. Sorry
So I work for a train company making reservations. And had someone call in wanting to change their reservation but had zero information for me to pull it up.
Me: greeting <PERSON>
<PERSON>: yes I would like to change my travel date
I already put her phone number in in out customer database to see if it pulls up anything and nothing came up
Me: ok do you have your reservation number
C: unfortunately no I accidentally deleted the email
Me: ok that’s fine I can look you up on the manifest where where you traveling between and the date
C: I forgot can you look it up by something else
Me: I can try but it’s less accurate what’s your email that the ticket was sent to
C: I don’t have a email
Me: ok what’s your first and last name
C: <PERSON> (super common name)
Me: I’m sorry but I have 150+ (out system caps at 150 results) is there anything else you can give me like a credit card number
(We can look up by cc numbers we don’t like doing it)
C: I paid cash
Me: well I’m sorry I can’t find it any other why if you paid cash you would have had to go to a station to pay where did you go
C: Denver but I I wasn’t leaving from Denver and I forget where I was leaving from but I know I’m going to California
Me: do you know where in California
C: no
Me: I’m sorry I can’t help you without more information
C: starts melting down worst than Chernobyl
Me: ma’am, if you don’t stop cursing I’m going to disconnect the call
C: doesn’t stop
Me: have a nice day ma’am 588