PSA: To guests, dont get upset if the hotel is sold out
and the other hotels in town are sold out as well. It does NOTHING for you to scream and yell at me over the phone or in person about "wHy aRe yOu sOlD oUt?!?!?!!? yOuRe tHe 6tH hOtEl tHaTs tOlD mE tHaT!!!!!"
yes because the town is busy. Its not MY fault that you didn't plan ahead and make a reservation! Its not my fault you drove into town thinking "nothing goes on here I can just walk in and get a room" only to be disappointed. If I don't know what events are going on in town, then don't fucking yell at me about it LOL. I swear.... I work night shift, I DONT care what "events" are booking up hotels at night. That's not in my job description to know (its isn't before anyone says otherwise).
No I'm not going to call every hotel in town for you, you can do that yourself as Im busy tending to a booked hotel with guests who have needs to be met. You can use your own personal phone to do that, also you're not a guest or a customer so I'm not obligated to do so.
Currently right now, every hotel is booked because college registration starts this week. 1015
Or Monday. But regardless the parents have brought their college kids to register and take a tour of the campus. So we're booked up cuz of that. The audacity ive had tonight with people DEMANDING I get them in by giving them someone elses reservation (the one they've properly prepared for) over you who've just walked in, with no plan, with attitude, and a lot of the times demanding a cheaper rate because "youre too expensive, <PERSON> discount!"
Im sorry for the rant but every interaction I've had with a walk ins or someone calling as been nothing but brutal about their poor planning and making it an issue of the hotel. A few claimed theyre going to call management for compensation (yeah lol good luck with that considering you werent a guest at all and had no reservation). When I tell you it took everything in me to not laugh out loud..... Im not even gonna be understanding about "how they feel" or "they may be in a bad spot mentally" nah dont care. You didnt plan properly and youre taking it out on me. Theres NO excuse for that. 1015