An Open Letter to Guests
Dear guest who is about to leave the property,
Guests ask me all the time, “oh do I have to do anything to check out?” As an FDA at a property with over 130 rooms;
YES. Please, please, PLEASE come to the desk and let us know that you’re checking out. If you have the keys, please return them bc we do reuse them. If no one is at the desk, please at least leave the keys in the key card at the desk (so we know what room number just left).
If you don’t tell us you’re leaving, we have to go check the room and make sure you’re actually gone before checking you out of the system. 1 or 2 people don’t tell us? No biggie. Only a couple rooms to check. 1015
But when 50 people don’t tell us, and we have over 100 people checking out, that’s 50 rooms I have to leave the desk to go check. I don’t even have time on a slow morning to check 50 rooms. I have to stay at the desk to check out the other 50 people who come to the desk like they should.
It’s not that hard. It takes 5 seconds- 1 second if you just leave the keys at the desk. Please, for the sanity of the front desk, come check out.
Sincerely,
An exhausted FDA who has to check 50 rooms as the aftermath of a sold-out weekend.
P.S: unless you are a regular (someone I have seen for weeks and/or know as a person), I HAVE NO EARTHLY IDEA WHO THE HELL YOU ARE. I have even LESS of an idea what room you’re in… unless you tell me. 1015