Customers cannot understand a subtotal so I had to break it down to them like they were 5 year olds.
Customer buys about 10 things. 3 of the items were 6.99–2 with tax and 1 without tax. 6.99 x 2 = 13.98
Customer’s daughter comes back in to tell me that I overcharged them. So I asked to see the receipt knowing I did not. I asked her where was the mistake and she said that I charged her 13.98 and they got nothing for that price.
Me: You got 2 things for 6.99 so that’s the subtotal of the 2 items.
Daughter: Yeah but then you charged us 6.99 again. We only got 2 things you’re saying.
Me: Yes you did, you got that other thing and that has not tax. 468
That’s why it’s separate.
<PERSON>: Could you do the sale again? It’s not right.
So I do it again, as I’m able to void out sales, and it came out correctly. She begins to shake her head and her mother comes in and pulls out the calculator on her phone and they start going at it again.
Mother and daughter: YOU SEE?!?! You over charged us. We got nothing for 13.98!!!!!!
I began to explain it and point at their things and show them which ones were 6.99 and they still could not understand that 6.99 twice equals 13.98… So then the daughter gets loud and says, “Well you don’t have to give us an attitude!”
And I said, “Well, I shouldn’t have to explain things with apples and bananas so that you could figure out that 6.99 x 2 equals 13.98. 1 banana plus 1 banana equals 2 bananas.”
In disgust, they look at me and tell me that it was wrong. The amount they got on their calculator was not equalling the amount on the receipt because they forgot about taxes. I just don’t know how these morons get through life. 468