Do you think my restaurant is going to shut down?
I’ve worked at said restaurant over a year and it’s slowly been declining. When I started we were short staffed and have never gotten fully staffed, we’ve had a help wanted sign for 6 months. I’ve trained and had 7 people quit in this timeframe. 7 people isn’t a lot but when the FOH consists of 3 people most days it seems excessive. Our kitchen staff has worked there over 10 years, they are all family and don’t seem to be going anywhere. I am one of two adults on the FOH staff the rest are 17 year old boys. The restaurant is dirty, no one cleans, no one polishes, I’m the only one who cleans the booths and tables. Almost daily I’m wiping off dirty tables that they already set up, removing crumbs, dirty dishes, sometimes hair. I never see anyone wash their hands. The kids have AirPods in their whole shift, eat in front of customers, play on their phone right in front of customers.
I’ve seen a huge decline in regulars, people who used to come once a week haven’t been seen again. 203
Our reviews are terrible. It’s the type of restaurant that you eat at once and never come back. We’re in a trendy area but the restaurant is dim and hasn’t been decorated since 2010. The owner hides in his office. He expects me to discipline people and make sure they show up for their shifts, figure out schedule changes. The weirdest part is they opened another restaurant that is trendy and doing very well. It’s clean, fully staffed, professional, gets great reviews, and has a GM. We don’t even have a manager?
It feels like I’m expected to run the entire restaurant but I just feel embarrassed everyday at work by how shitty the place is. I give great service and try my best but when you have kids messing up stuff and being wildly unprofessional it’s hard. Obviously I should be looking for a new job but I make great money due to the area we’re in. What do you think, does it sound like a business on the verge of dying? 203