Tales from the front desk here… wanting to move on to serving as I’m starting school soon and hotel work is becoming to much. Just looking for insight from you guys who actually do it.
So, as my title states I’ve never been a server. I was a sort of server I guess for a few weeks when I was 15 at a breakfast place. I took drink orders and served them. And then I refilled coffee. I did get tips for that but the waitresses (only women staff there) were never too happy to give their 15 year old co worker a part of their tips. Which I understood and I quickly left that place…
But since I was 18 I’ve done front desk work. I’ve made my way to supervisor and the main trainer. However, im ready to start college and I just feel working front desk at a busy hotel is draining me to much.
They want me at least 4 days a week. For mid shifts, so I get off at 11pm and don’t get home till 11:30-12. And on my shifts I have to wear many hats. Im maintenance, concierge, housekeeping delivery, GPS?, and front desk agent who guests expect to take their shit with an ear to ear smile.
I can handle angry guests. But the guests I deal with in hotels are different form when I did retail and even that server job. They are a level of entitlement I can’t explain. 203
I also deal with a huge work crew who just signed a contract with us. Who were just kicked out from a local hotel in our area. So we are their last resort.
Their behavior is awful. And being a female alone from 3-11 it can get very sketchy. These guys have already memorized my schedule. They haven’t been “mean” per se but they talk down to me and have asked very inappropriate questions. I can’t do anything because this contract is “to important” and my bosses have stressed that they have to be kept happy.
All in all, I think working as a server making tips and at least being surrounded by more than one co worker would be nice for my mental health. I’m sick of being alone all the time dealing with what I deal with. I was also hoping a serving job could be flexible with me wanting part time.
I’m good with working any weekends and night time shifts. But I’d probably need some weekdays off for school. Right now I’m making about $2 more than minimum wage.
I just wanted to ask you guys if the serving world sounds like a better fit in this situation or just any insights about what to expect if I change fields. I have ever yelled or gotten angry at guests. I know how to stay calm and I’d say I’m fit for customer service roles. I just wanna know more about what I’m getting into it. Should I expect the same level of entitlement from customers? 756