When rude customers don't understand that I genuinely am trying to help
I would say I'm someone who tries to go out of my way to give the customer the best satisfaction I can offer. I'm not going to do anything that puts my job in direct Jeopardy, but for the most part I'm willing to offer discounts, see if other places around me have something cheaper so that way they can go spend less money somewhere else you know just in general I'll go out of my way to do things for people.
Which is why I find it infuriating when I'm dealing with a difficult customer and they treat me like I'm the one being difficult. It's like I am bending over backwards trying to be your friend here and you won't even meet me halfway.
Last night, and this night I had a visit from one of our now regular customers. To be perfectly honest because of the timing of when he started shopping with us I'm actually convinced him might be a spy shopper for the big boss that we have.
That's not the point though. 156
Maybe he is a spy, maybe he's not.
The point however is that whenever I'm the one dealing with him he tries to give me so much attitude. He'll say one thing, and then he'll change his mind but then act like I'm the one at fault for it.
Last night he tells me he doesn't want the cheapest mattresses he wants the next step up so I get them pulled for him and tonight he comes back and starts ranting about how he said he wants the cheapest ones.
Which is not what he said.
Then even after I explain to him that we don't have the cheapest set in I am trying to let him know that I'm perfectly willing to just discount the next cheapest one so that way he's paying the same price and he's just rambling on and on about how he doesn't want to pay that much.
Okay yeah Well you're not paying that much because I literally told you right to your face that I was going to discount what we have so that you're paying the same price, as you would for the cheap ones.
I do want to state for the record here most of the customers I've dealt with at this job have been very polite towards me. Even the ones who actually are getting kind of screwed over have been very good to me.
Last night a lady drove from over 2 hours away to get here, due to an error on our part, and one that she had to pay an additional $40 for. The whole time she was nothing but polite to me. She had every right to be upset and I would have totally understood it.
The guy I'm talking about though is one of those few customers that likes to just cause drama to cause drama. 245