User could not refill the paper in the xerox correctly.
So... I had a support ticket.
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"Printer won't print. Just makes noise and says there's jam but there is no jam."
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Lovely ticket, full of important details. Lots of things I don't have to assume.
1. It's powered on.
2. It's connected to the network
3. It isn't on fire
4. 107
It's most likely jammed
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I walk to the printer and it's in "Jammed" I start poking around for the mother of all paper jams and find none. I shoot the printer a test print and it spools up and nothing comes out, followed by nothing and the "paper jam" Message pops out.
I open the paper tray and there's a brand new reem of paper.
A still wrapped ream of paper. I tear the package open and I clear the printer queue before I reload the paper into the feed tray.
I print a 3 page blank document and then print off a sign that says "if you are unsure do not attempt to change the toner or paper" and hang it on the printer.
While i'm finishing up a young woman who looks just out of highchool/college asked me "Did I break the printer? Am i going to get fired?" She looks like she just ran over the bosses dog.
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"Um... No just don't try to do anything yourself. Just let IT handle or someone who knows how to do it already"
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It doesn't involve decaffienating a laptop of De-furring a PC or De-virusing a hardrive so it could be much much worse. or even worse... De-roaching a pC.
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Could I have showed her how to refill and or change the paper in the xerox machine?
Sure.
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But is it really a good idea? 648