Is this actually normal???
Ok so for context I'm 18f and ask to be put on nights or closings. We close at 11 most nights but 12 on Saturday. Yesterday was the first time I've actually done closing, it was me and one of the managers for the night mind you I came in at 11:30 am and didn't get out until 12am after a 35 hour week already so that put me well into overtime.
I'm not trained for closing because I usually leave at 9-10 pm so it's not usually my job but they had me and one manager doing closing when there was supposed to be one more person that called off literally 30 minutes before he was supposed to come in. Morning left us with basically nothing, they didn't do prep, didn't make the iced coffee, didn't have food ready. The store was dirty. I came in to find one person upfront, that person was a 19 year old that doesn't speak English and can't read it too well either. The screen is full and I have no idea what the hell is even happening.
One person in the kitchen (who was fine) and the manager on shift decided she was needed in the kitchen (she was not.) We had one other person come in almost two hours after me another manager who got onto the one on shift bc she wasn't doing her job. She then left immediately despite the fact she was supposed to be there til three. 814
The other closer got in at three along with two minors in at 5 pm. They would not listen to what they were told at all. Wouldn't drop food or clean. The timer was up over a minute and I was on back cash just trying to get through any rush before cleaning between cars.
I didn't get lobby done until after ten bc we were hit with a rush then we were finally able to clean in the kitchen at 11pm right at closing. Tore everything down got all the dishes done swept and mopped. We couldn't get one thing back together because neither of us could get it and the ice cream machine we didn't get put back together BECAUSE THEY WOULDN'T SHOW ME HOW AFTER I ASKED!!!!!
M manager got yelled at today because we weren't able to do everything but realistically they put someone who doesn't know how to close with a manager that doesn't actually know how to put half the shit we work with back together. How did they think it would go? Not well. And our gm came in as we were close saw what was happening and didn't even try to help? I'm so tempted to go to corporate because this whole store is a fucking mess. 156