Vet Tech mistake
This is all very fresh and I still don’t know how to process it. I took my cat in for a neuter a few days ago with a vet that I know and trust. While the operation went well, one of the vet techs was tipping a group of strays and tipped my cat’s ear by mistake. The vet called me immediately and informed me of the mistake. She was extremely upset/apologetic and offered to try and round the ear out to make it less noticable. I gave her permission and waited anxiously for her next call. She did a great job at trying to match his now 1/3 shorter ear to the other but obviously now my cat is missing a large portion of his ear. Not to mention he got an additional surgical procedure (the tipping) that he never would have needed. 961
I’m livid, confused, devastated… and the icing on the cake was when I went in, the first thing they did was try to charge me. The vet that did his neuter waved the neuter cost (she had told me that on the phone) but I was being told I needed to pay for everything else including staff support care. Not a single apology when I got there, no sympathy, just concern for me paying the rest of the bill. I didn’t make a scene in front of the other clients and I treated the staff with respect even with how devastated I was and how cold they were being. I just paid the bill and left with my cat because I wanted him home as soon as possible. I’ve raised this cat from 3 weeks old, bottle fed him and he is so important to me. Is there anything I can do? I don’t want to get the veterinarian in trouble as she’s amazing and it really seems like it wasn’t her fault.. but I’m so upset. Does anyone have any advice or thoughts about where I should go from here? Thank you for reading 176