Customer Always Right - NOT!!!
“The customer is always right” is a nice sentiment, but there is nothing right about people who steal from us, lie to us, or abuse us!!!!!
I had a real PSYCHO a few days ago! Our store is very busy; often I’m not able to get off the register for long periods. This woman came up, had a bunch of stuff in her cart, and I proceeded to scan her order, being polite and pleasant to her all along. I was nearly finished when she asked if we kept baby formula behind the counter. I told her no and which aisle is was on. I looked down to finish bagging the last of her items, and when I looked up again, she was nowhere to be found. Bear in mind we had people waiting in line behind her. This entitled <PERSON> believed that everybody waiting behind her should have to wait for her to go get her baby formula! I called out, “Ma’am, we have people waiting behind you.” She eventually came back with a container of baby formula, which I proceeded to scan and bag. 931
As I did so, she started telling me that I needed to work on my customer service. I kept on trying to be nice to her, in spite of the fact that she was obviously unhappy that I had reminded her that people were waiting in line behind her. Things just escalated from there, and she turned downright abusive! She called me a few unprintable names, including a c_nt, and then began THROWING the bags of things at me!!!! I mean, this grown woman was having a tantrum just like a toddler!!!!
We still aren’t sure we won’t get some repercussions from corporate about this - IF she actually had the nerve to contact them after the way she behaved! She should be embarrassed at her own behavior, but chances are, she’s not. (Also, she could have asked about the baby formula much sooner and would have had plenty of time to go get it while I kept scanning her order, but no, she waited till I had almost finished!)
You know, I really feel sorry for her. If she thinks it’s okay to act like that out in public and have a two-year-old tantrum, something is seriously wrong with her!!!!
Needless to say, I won’t bother pointing out the fact that there are people waiting ever again! If they aren’t considerate enough to care about those in line behind them, nothing anybody says or does will make them care. By the way, MOST people, if they’ve realized at the last minute that they need something else and there are people waiting behind them, will go ahead and pay for what they already have, put it in the car, and then come back in for whatever they need. They do NOT think they deserve to make others wait for them to finish shopping! 931