Too many time zones. Can you just keep looking for it?
Background: I support a product that lets companies share specific data between their servers securely over the internet. We have a website where they can see the progress of transfers with customizable time zones. We also run logging software on each server that uses our product. The logging software uses their local server time...
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User: Hi! this is <PERSON> from Company A! Company B is complaining that they can't find something that we sent them. Can you take a look?
Me: Sure! What time was it sent?
User: 4:32PM MST
Me: OK, well Company B is on Eastern time on our website, so let me check when it actually arrived on our end in EST... OK, simple conversion to 6:32PM EST Great. Lets check their logs... Which are in a 24 hour format in... Wait, what time zone is this? 9PM? it's not 9PM anywhere in the US. Is this GMT?? ugh. I'm going to just check your logs to make sure it left your server without errors. 288
Probably easier than trying to dig through this... *checks Company A server logs* are... are these not in MST?
User: I forgot to mention, our data center is on Central time.
Me, on pacific time: I... Hold on. OK, I'm just going to assume it sent fine and check their server... 6PM EST in GMT is 10 PM... on 24 hour time is 20:00... I just need to-
User: Oh! They just sent me an email saying they found it. We're good!
Me: OK good, cause my brain was DONE with time zones... (I actually said this. User laughed at my pain.)
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Edit: Several people in the comments noted that it's Daylight Savings Time right now. I was using standard time... Everything was wrong the entire time!
I'm EXTRA glad they found what they were looking for without me... 760