I can't wait to be reprimanded tomorrow for a mistake that has already been fixed
A woman came in and she was interested in a couch that we had in our clearance section.
There was no price on it so I proceeded to call up my operations manager and I asked him about it.
We got a price worked out, and she gets this couch that was in clearance and was honestly going to be tossed out anyway.
That was last night.
Today in the morning the manager sees that we got rid of that couch and he says that because it was trash that we literally could have just given it to her for free so I call the woman up and I let her know about this. I let her know that we are going to be getting her a refund and that she is still free to keep the couch.
All right so this part of the story she gets a couch for free.
Well today she decides to have a problem because the free couch that she got from our clearance section didn't come with any pillows.
Now I've seen how the manager handles things like that So to smooth things over I just did exactly what I've seen him do in the past. I offer her the pillows from the display model we have, and I throw in a free rug. 245
Again this is something he has done before too.
All right so obviously the mistake has been corrected, she's happy with that and she's going to come back to the store tomorrow to pick her stuff up.
Not for the manager though. Oh no he's still going to have a meeting with me and the other manager tomorrow so that way he can tell us off over making a mistake that was fixed.
Which I would kind of understand if it was like a really big mistake that put the company in some hot water, or some such thing. However this was a small mistake that was very easily fixed.
Which I'm just kind of thinking like what is he expecting me to say? "Oh wow I'm so sorry that our customer bought something on clearance that was going to be trashed anyway and then got a refund on it meaning that she got it for free... And she's upset that this item that is normally $700 didn't come with some pillows? I mean I hate to say that you get what you pay for but in this case it kind of applies. 245