What Are Some Common Shorthands In Your Job?
I'm assuming most to all of us have to keep some kind of notes in our systems about calls. Be that 'every time without fail or you're fired' or 'at least if something interesting happens'.
What are some of the abbreviations, acronyms, or shortenings in your usual day that someone new or not used to seeing it might not immediately understand?
For me it's usually hotel stuff;
S/O = sold out
Alt = Alternate
Rq/req = requestor
Ocpt = occupant
C/I or C/O = check-in/check-out
Avl = availability
VM = voicemail
Res 1234 = reservation ID # 1234
Ppw = paperwork (like card authorization releases, or direct bill account info)
Ext = Extension or Extended
FD (name) =Front Desk (name of agent)
So a few examples of a normal note might look like:
'Req called for ext to 10/Nov, FD <PERSON> shows no avl on 5,8,9/Nov, left VM with Req, waiting for alt via email ticket # 1234'
or
'Ocpt did not c/o, htl ext one more night, updated res 1234 and sent over new ppw' 360