Elder abuse?
I had an elderly man come into the branch today and said he got his card and doesn’t know what to do with it. I told him the different ways in which he can activate it. I asked him if he knows his pin and he said he doesn’t know what a pin is. I tried to explain and he wouldn’t understand and was getting super angry. He also said he wanted to withdraw 5k. I said I can help him do all that at the atm since it will activate his card as well. He wouldn’t set up a pin because he thought having a pin for his card was ridiculous.
He had signs of dementia so I asked him why he needs the money and he said he’s leaving on a trip right now. Seemed super weird so I tried calling the numbers on his profile and ended up reaching his wife who told me he lives in a senior home. I called the senior home and explained the situation and they said someone will come and get him. 670
I waited 2 hours and no one came so I called my manger who told me to call the non emergency police. The police came and told me there is nothing they can do because the elderly man has driven himself to the bank and if he wants the money I have to give it to him. I still did not give him the money because it was obvious that he was not mentally aware of the situation.
He knew where he was and what he was doing but he kept changing his story about why he needed the money and he demanded to withdraw all of his assets (over 300k). This is not normal behaviour according to his account history. I told him he can withdraw $500 today and we can do the rest during a weekday and he left. I got a call back from the senior home who told me not to give him any money because according to his family, that is very strange behaviour.
Anyways, I just feel like this is some sort of elder abuse because why is there no POA on file. Anyone can take advantage of this man. And why is he allowed to drive and leave his senior home? The home he’s staying at is also very expensive and prestigious so they should take better care of him. Just super disappointed that no one saw how odd this situation was. I’m just glad I stopped him from potentially getting taken advantage of. 670