Can you help me bypass my company's policy so I can use your competitor? AKA Ask stupid questions, get stupid answers.
I'm work in support for a product that lets companies securely move very specific data between their servers. If someone just needs to receive the data, they can do that on the sender's license after a brief setup process. No cost unless they want to start sending stuff back, so there's no reason to not register with us, even if you don't want to give us money.
User: Hi! Our regular IT guy is out of the office so you're the only one who can help me. [Other Company] is urgently requesting [data], but they don't use your product. They sent me to [a competitor for our product], which they use, but our company blocks us from using their service.
Me: Ok... You can send them an invitation for you to be able to send to them using our service. 760
It's free for them.
User: I know, but they refuse to use your service cause they have [competitor].
Me: Ok... So what are you looking to do?
User: Well, I was hoping I could email you [sensitive data that should never be in an email] and have you use the temporary account they gave me to send it using [competitor].
Me, as politely as possible: Absolutely not happening.
They insisted for a while and I had to explain repeatedly that it was a giant security and liability issue and that it was not going to happen. They eventually went to try to reach out to our competitor's support to see if they can do anything but like... Your company blocks their site... Good luck lol.
P.S. I had it on record that the requesting company had used us before, I just couldn't tell the user that. They'll eventually give in and come back to us. 760