Apparently hotels should ship left behind items for free??
So this literally just happened.
A guy calls and says that he stayed here over the weekend and left a pillow behind. I said no problem let me just get your information written down here and we will ship that out to you. I ask for all his contact information and address and all that and then ask for a card number that we can charge the shipping to.
He goes, “What!?? I have to pay for the shipping???”
“Uh yes sir, we charge however much the shipping costs and then an extra $5 to that for having to drive to the post office and ship it out.”
He then goes, “That’s absolutely ridiculous. 245
I spend so much money to stay there and you guys can’t cover the $5-10 it costs to ship something?”
At this point I was ready to lose my cool and just straight up tell this guy off, but I kept my composure and said “I’m sorry you feel that way sir, but it isn’t our fault you left something behind, and if you wish to have it shipped back we will have to charge you for it. If you would like to discuss this further I can transfer you to my manager.”
He goes, “You know what forget it, I don’t need the pillow that bad. Just know I will not be spending my money at your hotel anymore!”
🤦🏻‍♂️🤦🏻‍♂️🤦🏻‍♂️ I hate people. 245