Liquid damage
Approx 12 months ago, a customer calls me:
"Hey, that laptop you sold me? The keyboard's not working"
"Sorry to hear that. What exactly is wrong?"
"The bottom row of keys isn't working. Is it still in warranty?"
"Oh, yes, this machine has a three-year warranty. I'll need to do some troubleshooting before I can send it off. Have you power-cycled the laptop?"
"Yes, it still doesn't work."
"Okay" proceeds to talk customer through Device Manager, uninstall keyboard device, reboot.
"Still not working"
"Yes, it sounds faulty alright. 107
Do you have an external keyboard you can use in the meantime?"
"Sure."
"Alright, I'll go ahead and schedule the work. The service depot will send you a courier label. Pack it up, or I can do that for you, put the label on and send it off. It'll take about a week. I can lend you a laptop while it's being fixed."
"Alright."
"Now, I have to advise you that if they open it up and find liquid damage, it won't be a warranty claim and you'll have to pay them for a new keyboard and labour before they send it back."
"Oh, um, well, I can't spare it just now. I'll let you know when I have some time."
Apparently she's not been able to spare it for over 12 months. 648