Fine for smoking in a room
First, I need to say that in our legislation, hotels have the option to have a small amount of smoking rooms, but most hotels don't because it only causes trouble. So most hotels in the province are completly non smoking, the whole chain of hotels I worked for is non smoking.
I was a FOM and one Sunday morning I get screamed at by 2 guests (people who lives in the province and are very aware of what I explained above), telling me that the night auditor who did their check in did not tell them the room was non smoking so I could not fine them.
I know the night auditor, I trained them and I know they always mention it. Anyway, I tell them that even if they were not told, it is written on the key cards, there is a huge poster in the elevators and no ashtray in the room. If really they had a doubt if they were allowed to or not, they could have asked. 806
They decided to do it, knowing full well they were not allowed to and they thought the poor sucker at frontdesk would just let it go when they raised their voice. Therefore, I would not reverse the charge.
So one of the guys storms out of my office and starts taking pictures of the lobby and me and tells me that I will hear for his lawyer. Just before he went out the door I told him: "Please don't forget to take a picture of the poster in the elevator before you leave".
Needless to say, we did not hear form any lawyer. There is also the guy whose long stay was paid for by his company who asked me to change what was written on the bill for it to not say "Smoking fee/Deep cleaning" so the employer would pay for it.
Come on people, take your responsability, you did not want to follow the rules, then YOU need to deal with the consequences.
Curious to know what your politics with smoking are. 806