This May Never Happen Again- Everyone Was Nice Today
I work in a call center where we make hotel reservations for (mostly) US government employees, but also sometimes government contracted folks. Think 'The people (not fema) who went to New Palestine, OH, to clean up after that train thing'. Or the people who work on trains (conductors, security, engineering, etc). Or the people who run cross-state transit.
Tonight it wasn't... 'slow', but it wasn't to the point where anyone was in the weeds, either. A pretty good day, by itself.
The thing that made it amazing was that literally every single call I had tonight... Was the sweetest, most understanding person. Even when coming across roadblocks that would usually have an employee expressing frustration, every single time, my caller was cool as a cucumber. 'oh, I don't see that brand/property in our contracted list, I'm sorry, is ther another you like?' *"well darn, I guess they didn't renew the contract recently, we just stayed there last friday... Oh well. What about [other brand]? Do you see any of those?"*
or "I can't reach that hotel, they aren't answering their phone, so we can't get this property-specific issue sorted out... Would the crew rather I keep trying, or look for an alternate property nearby?" *"The front desk must be busy.. I just texted the crew leader, they said they don't mind a walk if it's short, is the [property] nearby available?"* "Gimme a sec... .. 760
.. it sure is, here are your confirmation numbers!" *"oh wow, you're the best"*
These are all fictional examples of similar situations... But fairly accurately giving the same vibe' I got all night from literally every caller. It was the greatest. One lady even called in with some serious attitude, and I just so happened to ask about 'pets at home'. Turns out she's got a couple of reptiles. We spent more time filling air while I worked talking about her snakes and geckos (the imperator in my name comes from my favorite species of snake; Boa constrictor imperator... you might take that as a clue that I like them. That or the several snakes I have as pets) than we did trying to keep her from being mad. She and I were laughing about silly things our snake derps have done by the time I solved her problem.
Everyone was so wonderful. So gracious. So ... idk. Receptive to my solutions, even if they weren't the first choices in any case. It was great.
This will never happen again, but at least it happened once. 201