Why do customers feel like they know more than employees?
So I work for an arts and crafts store and one of our recent new things to promote is a credit card for said store, but that’s all the background you really need to know.
So Yesterday at work (as I’m writing this) I have this guy come up and says he wants to Use our store Credit card and said he applied (at least that’s how it seemed) but he kept making it seem like he had the card.
I kept asking him various questions such as “Do you have the physical Card?” “Did you Apply or did you have a confirmation that you were accepted?”
He kept insisting on using it and never responded to or answered yes or no to any of said questions.
I later resorted to other phrases “I don’t know your card information” “How am I supposed to know all the information?”
He still kept on insisting and later said directly to me “You don’t seem to know how to process this stuff”
No I work for the Company that you’re applying to get a credit card from and I know how a Credit card works (despite never having one)
What a Fucking B*tch 866