So you want me to cancel my order and order it again?
I randomly decided I wanted a pizza one night from a chain pizza place so I stopped in at the nearest location to order and wait for it.
After I placed my order they ring up the total and it's like $5 or $6 more than what it should have been (this is something I've ordered multiple times so I know what it costs). I made a statement about it and they told me "oh that's our online price."
I looked at them for a moment, trying to decide how I wanted to respond to what I certainly considered to be something absurd.
I finally responded: "So you want me to cancel my order and instead order the pizza on my phone?"
The employee looked at me a bit funny and I could tell they were beginning to grasp the issue but weren't sure how to respond to my question.
At that point the manager had overhead this so he walked over and gave me a "discount" on my order so that it would be the same price as ordering online.
The manager did end up explaining to me that this was their attempt at getting people to stop placing orders through their employees in order to save the business money. 156