3. Patient satisfaction with consultations - to be completed after every Participants or their carers will be asked to complete a Consultation Satisfaction Questionnaire (CSQ) at the end of each consultation. This CSQ is an 18 item consultation-specific satisfaction measure that was developed and validated by Baker (20, 21). It has since been used in other areas/settings including community nursing (22, 23), and has recently been modified and tested for use in consultations involving patients aged 15 years or younger (24). After discussions with the originator of this instrument and the researcher who modified it for paediatric use, the modified version of the CSQ will be adapted for children aged 15 years and younger (Appendix IIa), and the original version adapted for patients aged 16 years or older (Appendix IIb) {R Baker and P Kinnersley, personal communication, July 2008}.