In addition to the video‐recordings, brief surveys will be conducted with patients and physicians after the consultation to measure satisfaction with the consultation. Informed consent for the study and related education will be sought from both the patients and the surgeons. The participants will also be asked for permission to archive the videorecordings for future research on authentic communication. The recordings will be stored in a safe at the Centre for Language Studies, Radboud University. Single episodes will be saved occasionally on the researchers' computer for the benefit of the study (data session). These episodes will be removed again as soon as possible. The participants will be anonymized in the transcripts and any publication and conference presentation that may follow from this study. Anonymization is achieved through functionalities in Windows Movie Maker (drawing effect) and Audacity (tone adaptation). Rendering participant unrecognizable means that the audience (of a presentation/ readers of an article) would not be able to recognize participants without prior knowledge of the hospital, the department etc. These adaptations do not affect the value of the material because non‐verbal behavior (head shakes, gestures) and the talk are still understandable in combination. It is acceptable and common in the academic domain that recordings shown at conferences and in publications are anonymized.