Data collection: Next-of-kin A purposive sample of family members or other persons close to the patient will be asked if they would like to participate in focus groups/an interview. The selection of family members' for focus group interview will strive to include next-of-kin of patients with varied backgrounds with regard to age, gender, ethnic background, education level, living situation (do they live together with the patient or not?) etc. The main focus for this focus group will be the identification of positive and negative experiences in the care, discrimination, facilitators and barriers for good care