Method The analysis will be qualitative (micoanalytic) and iterative. The main method is multimodal conversation analysis. Conversation analysis has a long tradition of research based on the rendition of talk and interaction in terms of written transcripts of the audible cues. The video mediated and face‐to‐face interactions will be compared. This means that phenomena observed in the video‐mediated consultations will be compared to equivalent actions and practices in the face‐to‐face consultations, both verbal and non‐verbal. Relevant phenomena are likely to be the opening of the conversation (checking the technology), the design of questions (use of more lexical tokens than deixis), particular gestures, specific repair sequences due to technical trouble etc.). The analysis will be descriptive and will result in recommendations for doing videoconsulting.