These three targets were met and exceeded for the six-month period ending in June 2012: 96 per cent of phone calls were answered within 10 seconds, 3 per cent of phone calls were abandoned within 20 seconds and 95 per cent of e-mails were answered within 30 minutes
These three targets were met and exceeded for the six-month period ending in June 2012: 96 per cent of phone calls were answered within 10 seconds, 3 per cent of phone calls were abandoned within 20 seconds and 95 per cent of e-mails were answered within 30 minutes