She complained in writing to her electricity provider but the reply she got was not satisfactory. 8 weeks after making the complaint, which was not solved by the company, Helen decided to bring the case before the Ombudsman Services for Energy.
Ta esitas oma elektritarnijale kirjaliku kaebuse, kuid saadud vastus ei rahuldanud teda. 8 nädalat pärast kaebuse esitamist (mida ettevõtja ei lahendanud) otsustas Helen anda asja käsitlemiseks energeetika ombudsmanile.