The Ombudsman was acting on the basis of 389 complaints which alleged that the Commission's decision to pursue this case against Spain undermined the existence of public libraries as a basic public service and went against the fundamental rights of citizens to have access to culture.
Ombudsman lähtus 389 kaebusest, milles väideti, et komisjoni otsus algatada Hispaania suhtes menetlus kahjustab rahvaraamatukogude tegevust avaliku põhiteenuse pakkujana ja on vastuolus kodanike põhiõigusega omada juurdepääsu kultuurile.