‘service level agreement’ means that part of a service contract between organisations in which a certain level of service is agreed, in particular in relation to the quality and performance of the data communications service;
„teenustaseme kokkulepe” – organisatsioonide vahel sõlmitava teenuslepingu osa, kus lepitakse kokku teenuste kindlas tasemes, eelkõige seoses andmesideteenuse kvaliteedi ja toimivusega;