Rather than merely informing the complainant that the Council did not hold the documents, which would have forced him to re-send his application to the Convention, thus entailing an unnecessary delay, the Council General Secretariat took a pragmatic approach and forwarded his email as speedily as possible to the Convention Secretariat.
Selle asemel, et kaebuse esitajale lihtsalt teatada, et nõukogul ei ole neid dokumente, mis oleks sundinud teda oma taotlust uuesti konvendile saatma ja oleks kaasa toonud tarbetu viivituse, lähenes peasekretariaat asjale pragmaatiliselt ja edastas tema meili nii kiiresti kui võimalik konvendi sekretariaadile.