• تحويل الهيكل الحالي (الذي يضم عدة شعب مسؤولة عن عمليات إدارة المشاريع الإقليمية والقطاعية والشعب الأخرى المسؤولة عن خدمات الدعم) إلى نظام إداري يركز على إدارة حسابات الزبائن ويدمج بشكل كامل وظائف الدعم والوظائف التشغيلية؛
A transformation of the current structure (with several divisions in charge of regional and sectoral project-management operations and other divisions in charge of support services) into a management system focused on managing client accounts and fully integrating support and operational functions; Decentralized teams of operational and support services to bring UNOPS project management staff closer to project decision-makers and/or beneficiaries and reduce central administrative costs; Streamlined structure, especially in New York; Implementation of an enhanced client satisfaction measurement system; Improved financial reporting capabilities; Implementation of improved performance measurement tools; Enhanced knowledge management capacities.