An important feature of this shift will be the realization by high-profile executives that they can no longer afford to brush off criticism with the you-just-don’t-understand defense. When Jamie Dimon, CEO of JPMorgan Chase, said that he didn’t think that United States Senator Elizabeth Warren “fully understands the global banking system,” many were infuriated at the arrogant condescension of his pronouncement.
这一转变的一个重要特征将是高层管理人员认识到他们无法再用“你根本不懂”为借口将批评拒之门外。JP摩根大通CEO杰米·戴蒙（Jamie Dimon）说他认为美国参议员伊丽莎白·沃伦（Elizabeth Warren ）并不“完全明白全球银行体系”，结果马上导致许多人愤怒地谴责他的伪善（arrogant condescension）。他的言辞引申出一种更广泛的感觉：CEO们“不食人间烟火”，不愿或无法就尖锐问题给出真诚的回答。就连广受尊敬的投资者巴菲特也无法免俗，他说沃伦“如果少点怒气和妖魔化会更好。”