Leaders who can talk are fine; but those who can listen are even better. Business executives need to realize that if they cannot explain their decisions in ways that investors, regulators, workers, and consumers can understand, then they – not the people with whom they are talking – are the problem.
高管和董事需要将与他们互动的人当成是对话者而不是听众。能说的领导人固然好，但懂得听的领导人更优秀。企业高管需要认识到，如果他们不以投资者、监管者、工人和消费者能够理解的方式解释他们的决策，那么他们——而不是他们的对话者——才是问题。