But it is difficult to believe that when a wrong has been done, a sincere apology will not have some restorative impact. In public, as in private life, honest apologies are a powerful tool, and should be used less nervously and more often.
类似的争论仍将继续。但很难相信犯下错误后，真正的道歉无法起到某种修复效果。真诚的道歉无论在公共还是私人场合都是一种强大的工具，我们应该消除恐惧心理，并且更频繁地加以运用。