Officials shouldn’t urge people to wash their hands where clean water isn’t available. They shouldn’t urge urban residents with underlying health conditions to “avoid crowds” without acknowledging empathically that it’s impossible to avoid crowds entirely for the duration of the pandemic.
8. 不要乱提要求. 公众无法执行的建议措施不但不能增强信心，而且还会让人感到无助。在缺乏清洁用水的地方，官员们不宜敦促民众洗手。他们应该在强调不可能在疾病流行期完全避开人群的情况下，建议有潜在健康问题的城市居民“避开拥挤场所”。